{"meta":{"status":200,"messages":[],"pagination":{"count":10,"max":10,"offset":0,"sort":"id","order":null,"total":1667336,"currentUrl":"https://api.nhtsa.gov/complaints/null?offset=0&max=10&sort=id","nextUrl":"https://api.nhtsa.gov/complaints/null?offset=10&max=10&sort=id","previousUrl":null},"filters":null,"decoder":[]},"results":[{"id":1961472,"artemisId":2643607,"childSeat":false,"consumerLocation":"Unknown","crash":false,"description":"The TIPMs system has been recalled in multiple vehicles and has causes a fuel pump relay failure and numerous other electrical issues . Chryslers recall has yet to include this year make and model despite the fact the identical part is used in the recalled vehicles.  Chrysler is picking and choosing which vehicles this recall applies to and it\u2019s putting families at risk of the TIPM failing and leaving them stranded at any time.  Chrysler has a packaged replacement part under \u201crecall pricing\u201d  but refuses to cover labor to install the new part on certain vehicles.","equipment":false,"fire":false,"incidentDate":"2026-07-23T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752428,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"ID","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"2c4rc1bg3cr"},{"id":1961473,"artemisId":2643608,"childSeat":false,"city":"APOLLO BEACH","consumerLocation":"APOLLO BEACH, FL","crash":false,"description":"I had two incidents with the Cadillac CT-4 in February and then again in April of 2026 of driving on I-75 at a highway speed of about 70 MPH when the vehicle suddenly downshifted and the engine revving at at very high RPM.  The vehicle slowed down suddenly and it felt for a moment that I could not control the speed.  The check engine light was on and the diagnostic indicated a transmission/engineer problem and to take in to service within a day.  Both incidents in February and April felt the same.  Both times I pulled over to the shoulder to shut the engine.  I waited and in February it restarted without the engineer revving high.  In April, it still revved high.  When I took it to Ed Morse Cadillac in [XXX] in February 28, they indicated that it was a water pump failure and they replaced the water pump.  I expressed that it was odd that a water pump could affect the vehicle engineer/transmission like it did when engine overheating is usually a warning of a water pump problem.  The Odometer was at 73000 just over the 70000 warranty and Cadillac HQ agreed to pay for the repair.  However, I continued to have the transmission problem or check engine light problem.  I took it back several more times for the check engine light and even paid for a diagnostic.  Ultimately, I had the same sudden downshift high engine rev on May 6th and brought it to the Brandon Cadillac again.  This time they gave me a loaner and kept the car for a week and told me it was the transmission and that the core component would need to be replaced.  The bill was for $4,449.83 for the repair on May 20, 2026. This time Cadillac HQ would not cover the repair even though there were other Cadiilacs with similar transmission issues.  The Caddillac HQ Case Number is  #XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","equipment":false,"fire":false,"incidentDate":"2026-02-28T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752429,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"FL","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"1G6DA5RK9L0"},{"id":1961474,"artemisId":2643609,"childSeat":false,"city":"VIRGINIA BEACH","consumerLocation":"VIRGINIA BEACH, VA","crash":false,"description":"ALTERNATOR FAILURE:  My family and I were moving to [XXX] from [XXX]. A few hours into the drive, the vehicle battery light came on. It was intermittent though. It would be on for a little while 10-15 mins and then shut off and then repeat this process.   I stopped at an Autozone and they tested the battery and it was showing a charge of 7%. I could not afford to get stranded somewhere so I went ahead and had the battery replaced, even though I suspected the alternator was going bad. We continued on the trip, but the battery light continued to turn on and off. The vehicle ultimately began losing power about 2 hours after replacing the battery, causing all the warning lights on the dash to turn on, the main center console display lost power and then I lost power steering. All of this happened while I was on the interstate, putting myself and my family in serious danger. I was able to pull the car off an off ramp and park it safely. I called a tow service to take it to the nearest Hyundai.  The dealership verified the alternator was bad, but later found that the tensioner assembly had also failed and would have caused serious damage if they had not caught it. The vehicle has since been repaired under warranty, but I researched and found this is a common failed item. The vehicle only has 33,253 miles on it, and is barely 2 years old. Alternators should not fail like that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","equipment":false,"fire":false,"incidentDate":"2026-07-09T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752430,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"VA","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"KM8R7DGE5RU"},{"id":1961475,"artemisId":2643610,"childSeat":false,"city":"MAX MEADOWS","consumerLocation":"MAX MEADOWS, VA","crash":false,"description":"2025 Chevy Equinox EV \u2014 Telematics Module Failure & Lemon Law Buyback. Brought vehicle in for a total telematics module failure (screen dark / communication dead). The safety comminication system did not work. The vehicle sat at the dealership for 40 days on backorder with no permanent fix or ETA. GM refused to guarantee or warrant the replacement module in writing, leaving me no choice but to force a full Lemon Law repurchase. Great driving vehicle when it works, but the software/module reliability and corporate customer service make it a high-risk purchase until GM fixes these supply chain issues.","equipment":false,"fire":false,"incidentDate":"2026-04-22T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752431,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"VA","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"3GN7DSRR6SS"},{"id":1961476,"artemisId":2643611,"childSeat":false,"city":"WATERFORD","consumerLocation":"WATERFORD, MI","crash":false,"description":"The transmission shifts very hard the first time accelerating after slowing down.","equipment":false,"fire":false,"incidentDate":"2026-07-19T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752432,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"MI","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"1FMJK1JT6LE"},{"id":1961477,"artemisId":2643612,"childSeat":false,"city":"EAST SANDWICH","consumerLocation":"EAST SANDWICH, MA","crash":false,"description":"My Jeep caught on fire in the area of the power lift gate control module . A fire department report was filed.","equipment":false,"fire":false,"incidentDate":"2026-07-23T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752433,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"MA","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"1c4pjmds0fw"},{"id":1961478,"artemisId":2643613,"childSeat":false,"city":"FORT LAUDERDALE","consumerLocation":"FORT LAUDERDALE, FL","crash":false,"description":"Vehicle Safety Complaint I am submitting this complaint regarding my 2025 Cadillac XT4 because of a serious transmission failure that created a significant safety hazard. While driving on the interstate at approximately 60 mph, the transmission suddenly malfunctioned and the vehicle lost its ability to operate normally. The transmission appeared to disengage unexpectedly, causing a sudden loss of power and creating a dangerous situation in fast-moving traffic. I was concerned that my vehicle could have been struck by other vehicles because it was no longer responding as expected. The vehicle had to be towed to an authorized Cadillac dealership for inspection and repair. After diagnosing the problem, the dealership informed me that the entire transmission required replacement. This is a major component failure on a nearly new vehicle with relatively low mileage. A complete transmission replacement on a new vehicle, combined with a sudden failure at highway speed, raises serious concerns about the safety and reliability of this model. A transmission should not fail unexpectedly under normal driving conditions, especially in a new vehicle. (They changed gearbox in 14 days) I am reporting this incident because I believe it represents a potential safety defect that could place other drivers and passengers at risk. I respectfully request that NHTSA investigate whether similar transmission failures have been reported in the 2025 Cadillac XT4 and determine whether this issue warrants further investigation or a safety recall. In addition to the highway transmission failure, I have experienced another serious safety concern. When shifting the vehicle from Park into Drive or Reverse, the transmission sometimes does not engage immediately. Instead, there is a delay of several seconds, followed by a sudden and unexpected engagement that causes the vehicle to lunge forward or backward. This sudden movement is completely outside of my control and creates a significant safety risk.","equipment":false,"fire":false,"incidentDate":"2026-06-24T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752434,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"FL","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"1GYFZDR42SF"},{"id":1961479,"artemisId":2643615,"childSeat":false,"city":"MIAMI","consumerLocation":"MIAMI, FL","crash":false,"description":"SEVERE THROTTLE DELAY & UNPREDICTABLE ACCELERATION When applying pressure to the accelerator pedal at intersections or traffic lights, there is a substantial \"dead zone\" delay where the vehicle fails to respond or move forward. To prompt movement in normal traffic flow, I am forced to depress the accelerator pedal to the floor. Once the engine computer responds, the vehicle suddenly lunges forward in an abrupt, uncontrolled surge of power. I have to keep my foot ready over the brake \u201cjust in case\u201d. This is not something that happens every time so it isn\u2019t entirely predictable but it is safe to say at the very least 1in10 times when the conditions are as mentioned above. 2.Recent Near-Miss Incident: This \"delay-then-lunge\" defect recently almost resulted in a pedestrian collision at an intersection when the vehicle hesitated during a turn and suddenly lurched forward into the crosswalk. The unpredictable nature of this acceleration profile makes controlled low-speed maneuvering extremely difficult and unsafe. 3.I brought this safety concern to my authorized Mercedes-Benz dealership service department. The service advisor and technicians verified the issue and confirmed that this lag is a widespread, inherent design issue across the CLE 300 line\u2014reproducible in other identical customer models and dealership loaner vehicles. According to the service team, the delay stems from factory programming coordinating the 48V mild-hybrid system, drive-by-wire throttle mapping, and Eco Start/Stop function in default Comfort mode. Because the vehicle automatically reverts to default Comfort mode every time the engine is started, drivers are continuously exposed to this safety risk unless manually overridden on every single drive. The dealership indicated there is currently no official factory software recall or bulletin available to fix the programming. 4. Requested Action:This report has been submitted to my attorney to reduce any liability I might incur in the future.","equipment":false,"fire":false,"incidentDate":"2026-01-05T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752436,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"FL","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"W1KMK4HB8TF"},{"id":1961480,"artemisId":2643616,"childSeat":false,"city":"SAVANNAH","consumerLocation":"SAVANNAH, GA","crash":false,"description":"Finally got car back from previous repairs and it was making a loud groaning noise all the time. Took it back to dealership and they said they had to repair the rack and pinion system and the gears were shredded. Employee says they now have another niro with the same problem as my original symptoms when transmission was replaced twice. Car has consistently had problems with the RPMs being incredibly high at low speeds but the dealership can\u2019t seem to replicate the problem. Car randomly switched over to manual mode after a long drive. Video of problems given to employee and just said he\u2019s going to give them to his field technician. Car has now been at the dealer for over 4 months and was finally returned because they can\u2019t reproduce the problem.","equipment":false,"fire":false,"incidentDate":"2026-06-01T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752437,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"GA","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"KNDCR3LE6S5"},{"id":1961481,"artemisId":2643617,"childSeat":false,"city":"WOODINVILLE","consumerLocation":"WOODINVILLE, WA","crash":false,"description":"At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that it needed to be replaced, which was done, with no further testing per technician's notes. Six weeks later, in July 2026, my vehicle was found bricked in my driveway again, giving the same warnings on the dashboard as it did in May. Once towed to the dealership again, with further parasitic testing, they found a \"TSB about improper BCM software causing the 12v systems battery to be drained, as well as the kombi flickering which was also experienced while vehicle was in shop. TSB stated the BCM needs to be flashed.\" (taken from the technician's notes). As the dealership explained it to me, my vehicle failed to receive an update for the BCM, causing this glitch to drain my 12v battery. Due to my vehicle exceeding the 36,000-mile warranty, the dealership forced me to pay for the work done in both May and July, in addition to paying for a rental car while my vehicle was in the shop, even though the cause of this problem originated from the manufacturer, and was no cause of mine.","equipment":false,"fire":false,"incidentDate":"2026-03-23T00:00:00Z","numberInjured":0,"numberOfDeaths":0,"odiId":11752438,"receivedDate":"2026-07-23T00:00:00Z","stateAbbreviation":"WA","tire":false,"updateDate":"2026-07-25T06:09:40Z","vehicle":true,"vin":"1C4RJYB64PC"}]}