{"count":29,"message":"Results returned successfully","results":[{"odiNumber":11754222,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2026","dateComplaintFiled":"08/01/2026","vin":"KL47LAEP5SB","components":"TIRES","summary":"I was driving on a Chicago expressway with my family when the tire pressure light came on, within 3 mins and before we could safely pull over the tire shredded and eventually the entire middle part of the tire came off and we were thankful there was a lot of traffic so we had to slow our speed because the inner part of the tire came off and it rolled to the side of the expressway. This could have been catastrophic if another car on the expressway tried to avoid or hit the rubber part of the tire while they were driving. We had to backup an on ramp because there was no safer alternative. We were able to put on the spare and find a tire shop that was affordable to replace the tire.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11750541,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2026","dateComplaintFiled":"07/15/2026","vin":"KL47LAEP3SB","components":"SERVICE BRAKES","summary":"To the Vehicle Safety Complaint Division:  I am filing a safety complaint regarding brake service performed on a 2025 Buick Envista (VIN: [XXX]) by Suburban Buick GMC of Troy, 1850 W Maple Rd, Troy, MI 48084, an authorized GM dealership. Safety Issue: The vehicle was brought in on XXX with brake pulsation at 20,689 miles. Suburban performed rotor resurfacing on all four rotors and certified the repair as complete and verified on XXX. On XXX \u2014 13 days after Suburban certified the repair \u2014 Moran Buick GMC of Sterling Heights found the rear rotors causing the identical brake pulsation symptom. [XXX]'s service advisor determined the rear rotor was rubbing against another component and stated in his professional opinion that Suburban's prior service caused the condition. The corrective repair was processed as a GM warranty claim. Safety Concern: A certified brake repair on a 21,342-mile vehicle failed within days of service. The failure involved the braking system \u2014 a safety-critical component. The original service manager dismissed the customer's safety concern by stating failure would depend on \"how you drive.\" Dealer: Suburban Buick GMC of Troy, Registration Number XXX, operated by Lithia Motors, Inc. (NYSE: LAD) Supporting Documentation: Two authorized GM dealer repair orders documenting the failed repair and corrective service are available upon request. I respectfully request confirmation of receipt of this complaint and assignment of a case or reference number. I am available to provide any additional documentation or information required to support this complaint. The complete documentary record, including both repair orders, the independent inspection findings, and the complete correspondence record with Lithia Motors corporate, is attached. Sincerely, [XXX] Authorized Representative for [XXX] [XXX] [XXX] Attachments: \u2014 [XXX] v. Lithia Motors Document Package (Exhibits  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11742697,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2026","dateComplaintFiled":"06/08/2026","vin":"kl47lbep6sb","components":"UNKNOWN OR OTHER","summary":"Since purchasing this unit on 06/14/2025, I have taken this car in for many issues, including the digital dashboard going out multiple times and the AC unit stopping working. I have attached the service history ticket for your records. This unit is deemed to fall apart here shortly. Not even a year old, and the AC has already gone out 3-4 times. Most important is the dashboard that shows speed and other important information I will use to drive.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11730174,"manufacturer":"General Motors, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2026","dateComplaintFiled":"04/09/2026","vin":"KL47LBEP3SB","components":"UNKNOWN OR OTHER","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11729341,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"04/06/2026","vin":"KL47LAEPXSB","components":"STRUCTURE,VISIBILITY/WIPER","summary":"Wiper blades are not compatible with after market brands due to wiper arm design.  Exterior trim. The rear quarter window trim has poor adhesive. Causing chrome panel to bend and detach while vehicle was one highway.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11727460,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2026","dateComplaintFiled":"03/27/2026","vin":"KL47LCEP5SB","components":"VISIBILITY/WIPER","summary":"The contact owns a 2025 Buick Envista. The contact stated that while driving during heavy rain, the windshield wiper fractured in half, resulting in poor visibility while driving. The vehicle was taken to an independent mechanic, but the part to repair the vehicle was unavailable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,266.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11708053,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2025","dateComplaintFiled":"12/31/2025","vin":"KL47LBEP7SB","components":"ELECTRICAL SYSTEM","summary":"Window will not go back up. Also when the windows are Locked ( Light indicator on) THEY STILL GO DOWN. My driver window was half way down and would not go back up. The Fuse was checked and Did not need to be replaced. Approximately 6 hours later window went back up.. WEIRD","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11708054,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2025","dateComplaintFiled":"12/31/2025","vin":"KL47LBEP7SB","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Passenger window will go down while LOCKED. Strange noise from front cabin","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11707154,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/26/2025","vin":"KL47LBEPXSB","components":"ELECTRICAL SYSTEM","summary":"The vehicle\u2019s infotainment/display screen (center touchscreen system) malfunctions. The screen flickers, freezes, becomes unresponsive, and frequently fails to connect.  The malfunction creates a safety concern because the screen controls critical functions such as navigation, rear-view camera display, Bluetooth/phone connectivity, and vehicle settings. When the screen freezes or flickers, I am unable to safely access navigation or hands-free phone features, causing distraction while driving and increasing the risk of an accident. The issue has occurred repeatedly during normal vehicle operation.  There were no warning lamps prior to the malfunction. Symptoms include screen flickering, freezing, delayed response, and loss of connectivity. These symptoms began intermittently and have progressively become more frequent over time.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11700774,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2025","dateComplaintFiled":"11/21/2025","vin":"KL47LCEP4SB","components":"FUEL/PROPULSION SYSTEM","summary":"On August 13, 2025, I purchased the 2025 Buick Envista from DeMontrond in Houston, Texas, for $31,000.00, with a down payment of $12,000. The car is a gift to my grandson who recently graduated from college and starting a job at the Emory University Hospital. On September 6, 2025, the car had to be taken to be repaired due to a \u201cfuel filler pipe leaking\u201d. I didn\u2019t expect that a brand-new car would need to be repaired for something that seems to be dangerous. The fuel filler pipe is crucial for the safe and efficient transfer of fuel to the vehicle's tank. It connects the fuel cap to the fuel tank, ensuring that fuel flows properly without spills or leaks. A leaking fuel filler pipe can lead to fuel vapors escaping, which can be dangerous and illegal in most states. It can also cause issues with the vehicle's EVAP system, leading to diagnostic trouble codes related to fuel vapor leaks. I contacted General Motors Consumer Department and sent a letter to Mr. Mark Reuss, President of GM requesting that the vehicle be replaced or the money I paid be refunded.  They refused to replace the vehicle or refund the money I had already paid. Through this letter, I am requesting your help to have GM recalled the vehicle and that I am provided with a brand-new and safe replacement or to refund me the money I already paid.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11700691,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"11/20/2025","vin":"KL47LBEP3SB","components":"ELECTRICAL SYSTEM","summary":"The infotainment system blacks out intermittently. The speakers will go out along with the infotainment. This has happened on several occasions I have pictures that are dated and time stamped. All the lights on the infotainment went out to include the odometer as I was operating the vehicle. I first thought the vehicle cut off then moments later the infotainment turns on and the speakers and odometer is working again. This has happened intermittently on multiple occasions. The vehicle has gone to the dealer 3 times but they are stating they can\u2019t duplicate. So they can not fix it and issue is not resolved.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11700021,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2025","dateComplaintFiled":"11/18/2025","vin":"KL47LAEP6SB","components":"UNKNOWN OR OTHER","summary":"Window shattered over night","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11687514,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2025","dateComplaintFiled":"09/16/2025","vin":"","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"The contact owns a 2025 Buick Envista. The contact stated that the check engine warning light was illuminated. While driving at an undisclosed speed and depressing the brake pedal, the vehicle jerked abnormally before coming to a complete stop. The failure also occurred while attempting to accelerate after stopping at a stop light or a stop sign. The were abnormal grinding sounds intermittently coming from the vehicle while driving at various speeds. The infotainment center also overheated and blacked out intermittently. The vehicle was taken to the dealer, who diagnosed that the sensor was moist after the vehicle had been on the lot for a while. The vehicle was not repaired. The failures persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 700. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11687314,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2025","dateComplaintFiled":"09/15/2025","vin":"KL47LBEPXSB","components":"STEERING,SERVICE BRAKES","summary":"ON [XXX], (SUNDAY) AFTER DRIVING TO AN EAST LANSING, MI RESTAURANT & SPENDING 1-1/2 HOURS EATING BREAKFAST, I TURNED MY CAR ON AT ABOUT [XXX], AND RECEIVED AN ERROR MESSAGE ON THE DASHBOARD THAT THE POWER STEERING WAS NOT FUNCTIONING.  I TRIED BACKING UP, THEN DRIVING FORWARD 3-4 TIMES & THE ISSUE WAS CONFIRMED.  I ALSO TURNED THE CAR OFF & ON SEVERAL TIMES WITH THE SAME ERROR MESSAGE APPEARING.  I CALLED ON STAR AND THE DIAGNOSTIC TESTS WERE ALL NEGATIVE FOR ISSUES.  MY CALL TO ON STAR GOT DISCONNECTED.  I TURNED MY CAR OFF.  WHEN I TURNED IT BACK ON, THE POWER STEERING WAS WORKING.  ON STAR CALLED ME BACK & I REPORTED THAT THE POWER STEERING WAS NOW APPARENTLY WORKING.  I THEN DROVE, VERY APPREHENSIVELY, OVER 100 MILES TO MY HOME IN GRAND HAVEN, MI WITH NO PROBLEMS.  THIS COULD HAVE PROVED DEADLY IF MY POWER STEERING HAD FAILED DURING THE DRIVE.  ON [XXX], (SUNDAY), AT 3:22PM EST, I RECEIVED , IN MY EMAIL, MY SEPTEMBER 'DIAGNOSTIC' REPORT THAT MY ANTILOCK BRAKING SYSTEM HAS AN ALERT THIS MONTH WITH REQUIRES IMMEDIATE ATTENTION.  AS OF TODAY, MONDAY, SEPTEMBER 15, I HAVE NOT CONTACTED THE DEALER YET. THIS IS MY 3RD WARRANTY ISSUE SO FAR, MAKING ME EXTREMELY UNSATISFIED (NOT YOUR PROBLEM, I KNOW).  MY BACKUP CAMERA CEASED FUNCTIONING & HAD TO BE REPLACED.  MY DRIVER SIDE MIRROR GLASS WAS NEVER SEATED PROPERLY AND THE ENTIRE MIRROR IS IN THE PROCESS OF BEING REPLACED.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11686372,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2025","dateComplaintFiled":"09/10/2025","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11677439,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/31/2025","vin":"","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2025 Buick Envista. The contact stated that the infotainment center and instrument panel were intermittently inoperable, while driving at various speeds or while idling. The contact had to turn off and restart the vehicle several times for the systems to operate as needed. The vehicle was taken to the dealer three times. The first time the vehicle was taken to the dealer, the dealer rebooted both systems however, the failure persisted. The second time, the vehicle was taken to the dealer and the systems were reprogrammed; however, the failure persisted. The third time the vehicle was taken to the dealer, the dealer diagnosed that the instrument panel screen needed to be replaced. The dealer stated that the instrument panel screen needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11676511,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"07/27/2025","vin":"KL47LBEP4SB","components":"UNKNOWN OR OTHER","summary":"Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25.  Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn\u2019t rectify the issue. Already has been in the shop for a week now.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11675250,"manufacturer":"General Motors, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2025","dateComplaintFiled":"07/22/2025","vin":"KL47LCEP4SB","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Vehicle: 2025 Buick Envista Incident Date: July 19, 2025  I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury.  I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen \u2014 let alone within the first month of ownership.  GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn\u2019t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic.  Please investigate this issue before someone loses their life.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11674929,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2025","dateComplaintFiled":"07/21/2025","vin":"KL47LBEP9SB","components":"UNKNOWN OR OTHER","summary":"Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment  I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash.  The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat.  Automatic car washes operate at 1,000\u20131,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim\u2019s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner\u2019s manual advising against automatic car washes.  Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident.  I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn\u2019t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions.  This is not cosmetic \u2014 it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11673551,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2025","dateComplaintFiled":"07/15/2025","vin":"KL47LBEP6SB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11663568,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2025","dateComplaintFiled":"05/28/2025","vin":"KL47LCEP3SB","components":"UNKNOWN OR OTHER","summary":"Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster  The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions\u2014especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11661382,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2025","dateComplaintFiled":"05/16/2025","vin":"KL47LBEP5SB","components":"ELECTRICAL SYSTEM","summary":"When driving my whole dashboard including the radio goes black. I brought the car in December 2024 and the first time it happened I thought I was tripping and said if it happened again I was going report it. Well yesterday it went black on me twice in one day two different times and that is scary because I was on the highway and didn\u2019t know what was going on. This is a brand new car in it should not be doing this.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11657551,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2025","dateComplaintFiled":"04/29/2025","vin":"KL47LAEP1SB","components":"ENGINE","summary":"The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed downhill, the vehicle started to shake abnormally. The contact stated that the check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle remained with the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11655774,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2025","dateComplaintFiled":"04/21/2025","vin":"KL47LAEP3SB","components":"ELECTRICAL SYSTEM","summary":"While driving the information system screen that shows the speedometer, fuel center, radio, and displays go completely black and stay off for 30 seconds. They will restart and come back on. It will then stay on and then continue to flash on and off throughout driving. This poses a risk because I am not able to see any speedometer, see anything such as the distance between vehicles that show for safety and also causes me to think that car is shutting off each time it happens. There was no warning lights that pop on or any indication that it is going to happen. It just randomly does.  Once it comes back on and reconnects to my phone, it will also cut off the sound every few minutes with brief pauses.   All of this has happened more than one time of driving. Turning the car on and off did not help.   I do have a scheduled appointment to get it into a dealer service center soon but I did see that this has happened on the 2024 model and it is now happening on the newer model too.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11635880,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2025","dateComplaintFiled":"01/14/2025","vin":"KL47LCEP9SB","components":"VISIBILITY,BACK OVER PREVENTION,COMMUNICATION","summary":"The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11633375,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2024","dateComplaintFiled":"12/31/2024","vin":"KL47LCEP6SB","components":"ENGINE","summary":"I purchased the vehicle on 12/21/24, and I now have a check engine light with a code related to \"The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control, and monitor fuel consumption.\"  I am not sure if my safety is at risk as the service center cannot currently schedule a service appointment to confirm the issue.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11623105,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"11/01/2024","vin":"KL47LAEP5SB","components":"UNKNOWN OR OTHER","summary":"When driving car the speedometer goes blank no way to tell how fast you are going. Police has pulled over for speeding over 15 miles the speed limit but there is no way to tell how fast you are going. Car screen where speedometer is appears as if the car was parker as it is turning off several times when the car is being driven. It has been to the shop once for a software update second time in the shop for a factory reset third time in the shop for nearly 25 days and noone  tested the car to see if it was working properly. Car is having so many safety issues at this time. The dealership kicked the car out of the shop due to the demands of other cars that were sold from their dealership.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11623116,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2024","dateComplaintFiled":"11/01/2024","vin":"KL47LAEP5SB","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]},{"odiNumber":11613955,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2024","dateComplaintFiled":"09/11/2024","vin":"KL47LAEP9SB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request?  The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request.  How was your safety or the safety of others put at risk?  When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It\u2019s like driving without any reference, which puts everyone at risk because the driver is essentially \"driving blind.\"  Has the problem been reproduced or confirmed by a dealer or independent service center?  Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?  The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX).  Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear?  The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.","products":[{"type":"Vehicle","productYear":"2025","productMake":"BUICK","productModel":"ENVISTA","manufacturer":"General Motors, LLC"}]}]}