{"count":287,"message":"Results returned successfully","results":[{"odiNumber":11746958,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"06/27/2026","vin":"2fmpk3j97lb","components":"POWER TRAIN","summary":"Car is glitching, jerking between 20-40 mph there is a burnt smell also  Car jerks when put in drive and reverse.  Car jerks when driving   FORD and AAMCO SAID WE NEED NEW REBUILD TRANSMISSION AND TORQUE  FOR $7,500  car only has 53,400 miles 6 years old","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11745831,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"06/23/2026","vin":"2FMPK4J94LB","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"Complainant: [XXX] Vehicle: 2020 Ford Edge VIN: [XXX] Current Mileage: Approx. 152,000 miles Target of Complaint: Ford Motor Company / [Don Chalmers Ford] Subject: Request for Goodwill Financial Assistance Due to Documented, Inherent Transmission Manufacturing Defect   I am filing this dispute to request financial assistance/cost-sharing from Ford Motor Company for a total transmission failure on my 2020 Ford Edge. While the vehicle is past its standard powertrain warranty, the failure is directly caused by an inherent manufacturing defect that Ford has internally acknowledged and documented. The dealership has quoted $9,000 for a full replacement, an unreasonable financial burden for a known, pre-existing mechanical flaw.   The vehicle is experiencing severe shifting difficulties, specifically when attempting to transition the vehicle out of Park into any other gear. A formal diagnostic inspection conducted by the authorized Ford dealership confirmed a total transmission failure. Crucially, the dealership verified that the vehicle's symptoms and mechanical failures match Technical Service Bulletin (TSB) 857 / 20-2190 (tel:857%20/%2020-2190). This internal Ford bulletin specifically addresses harsh engagements, shifting faults, and component degradation within this vehicle's transmission model.   The dealership initially denied financial assistance because this vehicle\u2019s specific VIN is not included in safety recall Campaign 20S47. I wish to clarify that I am not arguing a violation of a safety recall. I understand that Campaign 20S47 is a narrow, VIN-specific safety mandate. Instead, my case rests on the fact that the dealership\u2019s own diagnostics verified the exact mechanical failure described in Ford\u2019s internal Technical Service Bulletins. A TSB proves that Ford is fully aware of a widespread, systemic manufacturing defect in these units. The exclusion of my VIN from a safety recall does not negate the fact that my vehicle suff INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11745654,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2026","dateComplaintFiled":"06/22/2026","vin":"2FMPK4J93LB","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"For over a year, engine shudders/jerks when accelerating. I see this has been a repeated complaint by many for a few years now. How is this not a recall?????","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11745776,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2026","dateComplaintFiled":"06/22/2026","vin":"2FMPK4K92LB","components":"POWER TRAIN","summary":"Failed torque converter, diagnosed and confirmed by local certified Ford dealer in Portage, Wisconsin. Vehicle can potentially leave is stranded with additional repair costs if not addressed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11744380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2026","dateComplaintFiled":"06/16/2026","vin":"2FMPK3K93LB","components":"POWER TRAIN","summary":"My vehicle is a 2020 Ford Edge with only 41,000 miles and the transmission is failing. Currently I have had the torque converter replaced; however, the issues are not completely resolved. I\u2019m taking the vehicle back to the repair shop today.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11744549,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"06/16/2026","vin":"2FMPK3J98LB","components":"POWER TRAIN","summary":"Car shutters and jerks.  Transmission has completely shut done.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11743453,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"06/11/2026","vin":"2FMPK4J9XLB","components":"SEAT BELTS","summary":"Over a dozen times, when my car sits outside in the sun on a hot day, my drivers side seat belt becomes locked in the retracted position. I am unable to use my seatbelt until my car cools down which takes appoximately 15-20 of my AC running on MAX AC. During this time, I either have to sit in my car and not drive or I have to drive without a seatbelt until it unlocks. This is a safety hazard because as a healthcare worker, I need to be able to get to my job when I need to be there. At any given time, I should be able to get into my vehicle and drive immediately with my seatbelt on. No warning lights come up on my dash when this occurs, I just can't put my seatbelt on. I brought the vehicle to the dealership and they said I need to replace my seatbelt for the price of ~$950. This is something that needs to be recalled and repaired at the cost of FORD. I have read numerous people online complaining of the exact same issue with their driver side seatbelt.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11743134,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2026","dateComplaintFiled":"06/10/2026","vin":"2FMPK3J9XLB","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"rear camera keeps going blue and then will go out. But it will come back for a day or so and then go out again. I know this is a known problem on these vehicles and I need mine fixed.  As well as the purge valve that has also been a known issue as well","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11742403,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2026","dateComplaintFiled":"06/05/2026","vin":"2FMPK4J91LB","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"This is my wife\u2019s car, I have already had to replace the evap hoses on this car twice due to faulty motor craft purge valves. I also replaced the charcoal canister before the second time I replaced the evap hoses so somewhere in the system there is a faulty part.    Now at 80,000 miles my wife\u2019s car is experiencing what many others are calling \u201cshuddering\u201d. How am I supposed to get anywhere in life when I just paid this car off and now I need a new transmission after I have done all services as specified by manufacturer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11742204,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2026","dateComplaintFiled":"06/04/2026","vin":"2FMPK4K95LB","components":"POWER TRAIN","summary":"At low speeds 20-40 car shifts with a shudder.  TSB 21-2389 was issued by Ford which describes problem I am experiencing.  Took car to Ford and paid them to complete procedure per TSB.  This did not correct problem and after reviewing other Ford Owners it appears or I expect my Torque Converter and/or transmission has gone bad.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11740558,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"05/28/2026","vin":"2FMPK3K94LB","components":"POWER TRAIN","summary":"Car wouldn't shift into another gear without jerking/popping. It stutters at low speed and we told it's the transmission. I've done research and several people have had same issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11740111,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2026","dateComplaintFiled":"05/26/2026","vin":"2fmpk4j92lb","components":"POWER TRAIN","summary":"Ford has issues a Technical Service Bulletin for a transmission Shudder on the 8 spd automatic transmission. They know there is an issue for this transmission, now they want me to pay $8,000 dollars to have it fixed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11738227,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2025","dateComplaintFiled":"05/16/2026","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"My 2020 Ford Edge SEL, has started to do harsh shifting, shuddering, and some hesitation. I have kept up on the maintenance. I have had the transmission fluid drained and replaced already.  My car is available for inspection if requested.  An independent shop has confirmed the issue. I was informed that the torque convertor might need replaced. It has not been inspected by anyone else, except what is done when getting an oil change at the dealership.  No lights came on and I did not receive any warnings. This originally started in December.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11737904,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2026","dateComplaintFiled":"05/14/2026","vin":"2FMPK4G93LB","components":"POWER TRAIN","summary":"Ford states torque converter issue causing shutter when shifting, similar to other vehicles of this year,make,model but ours is not under a recall. Significant shuttering when in low gears and low speeds.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11735919,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"05/05/2026","dateComplaintFiled":"05/05/2026","vin":"2FMPK3K90LB","components":"UNKNOWN OR OTHER","summary":"I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected.   There were no warnings about this and when we purchased the vehicle in 2023 the dealership didn\u2019t even say anything about a possiblity of this happening. I did research after it happened to make sure there wasn\u2019t a recall we missed and I came across lawsuits because of this.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11735698,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2026","dateComplaintFiled":"05/04/2026","vin":"2FMPK4J91LB","components":"ENGINE","summary":"Engine died in parking lot, no dashboard lights, smelled sweet, white smoke, dealer said coolant intrusion and engine needs to be replaced","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734743,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2026","dateComplaintFiled":"04/30/2026","vin":"2FMPK3J99LB","components":"POWER TRAIN","summary":"I bought my car in 2024 and while it was through a private party i have had transmission issues since the day i bought it. It surges very frequently and has since the day I bought it. Today I noticed it has now started surging at idle without. It does it in park and when I put it in drive it surges forward on its own without me having to push in the gas. This is a huge safety issue not only for myself but for others. If I had continued to drive it, it could have jolted forward more forcefully in traffic and hit another car or even a person crossing the road. Being broke down on the side of the road is not something I want to have to do which I understand happens but I feel like not only have I heard terrible things about this year of edges but I\u2019ve experienced it with owning one. I had two mechanics tell me I obviously had a transmission issues since from the start but I haven\u2019t been able to get it fixed yet. I never had a warning or lights in my car come on prior to this issue arising today. I\u2019m getting it looked it later today. I had a few different salesmen tell me at Ford dealerships that the 2020 edges were poorly made and they\u2019ve had complaint after complaint about this very car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734890,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"04/30/2026","vin":"2FMPK3K90LB","components":"POWER TRAIN","summary":"The contact owns a 2020 FORD Edge. The contact stated while operating the vehicle at an undisclosed speed, The vehicle is jerking constantly once a curtain speed is reached. The contact referenced NHTSA ID Number: 20V550000 (POWER TRAIN) however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734034,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2026","dateComplaintFiled":"04/27/2026","vin":"2FMPK3K98LB","components":"POWER TRAIN","summary":"Transmission will jerk and have issues shifting, it is causing issues with acceleration and driving. it is distracting and causing fear the car will not make it from point a to b. the car only has 109k miles the transmission should not already be failing.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11733169,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2026","dateComplaintFiled":"04/23/2026","vin":"2FMPK3J97LB","components":"UNKNOWN OR OTHER","summary":"While driving on Sam Houston tollway going 65 mph, I heard a loud explosion scared me and caused me to swerve into the lane next to me narrowly missing the car next to me. I thought I had a blowout I pulled over to the side of the freeway and found it was  the sunroof that exploded. This created a serious situation that could have been catastrophic.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11733277,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2025","dateComplaintFiled":"04/23/2026","vin":"2FMPK4J90LB","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the cruise control system unexpectedly disengaged.  The vehicle was taken to a dealer, and a sensor failure was diagnosed. The sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure and advised the contact that a temporary fix was to turn the cruise control system off and then back on. The approximate failure mileage was 95,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11732901,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/22/2026","vin":"2fmpk4j99lb","components":"POWER TRAIN","summary":"Vehicle bucks and jerks while accelerating and transmission shifts harshly causing vehicle shaking and driver distraction . this is a known documented issue with the Ford 8 speed  transmission","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11731070,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2026","dateComplaintFiled":"04/14/2026","vin":"2FMPK4K9XLB","components":"POWER TRAIN","summary":"The transmission has a very bad shuddering at low speeds and under load. I am very concerned when entering an on ramp that the car is not going to get up to speed and cause an accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11728704,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2026","dateComplaintFiled":"04/02/2026","vin":"2fmpk4j98lb","components":"POWER TRAIN","summary":"Check engine light came on for a power train  malfunction.   The problem is a failing torque converter or its control (TCC) causing transmission shudder  65,000 miles","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11726322,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2026","dateComplaintFiled":"03/23/2026","vin":"2FMPK4K97LB","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Transmission Fluid Leak/Fire Risk (Recall 20S49): Certain 2020 Edge models have missing or loose bolts on the start/stop accumulator endcap, which can cause a leak and increase the risk of fire. Rearview Camera Failure (Recall 20V572000): A common issue where the rear camera may display a blank or distorted image, failing to comply with safety standards. Driveshaft Seizure (Recall 21S43): A potential lack of lubrication in the rear drive unit can cause it to seize, leading to loss of drive and vehicle control. Inoperable HVAC Blower Motor: A potential defect causing the blower motor to fail, which can hinder windshield defrosting.   Power train alert not going into park break light issue","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11726532,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"03/23/2026","vin":"2FMPK4K94LB","components":"SERVICE BRAKES,LANE DEPARTURE","summary":"i KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11724208,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2026","dateComplaintFiled":"03/13/2026","vin":"2FMPK4K92LB","components":"POWER TRAIN","summary":"My 2020 Ford Edge Titanium AWD, with approximately 64,000 miles, recently began exhibiting a brief vibration or shudder when accelerating at low speeds, below 40 mph. The vibration lasts approximately one to two seconds and occurs around the time the vehicle shifts gears under acceleration. The vehicle does not exhibit the vibration while maintaining a constant speed. Prior to this issue appearing, there were no warning lights, messages, or other indicators of a transmission problem. I brought the vehicle to a Ford dealership for inspection and diagnosis. After evaluating the vehicle, the dealership informed me that the transmission needed to be replaced and provided an estimate of approximately 11,000 to install a remanufactured transmission. After receiving this estimate, I contacted the dealership to ask whether any less invasive diagnostic or corrective measures had been attempted before recommending complete transmission replacement. I asked whether a powertrain control module (PCM) reprogramming or transmission fluid service had been performed, pursuant to Tech. Serv. Bul. 21-2389. The service advisor told me he did not see a PCM reprogram listed in the service notes and placed me on hold to confirm with the technician. When he returned, he stated that the technician had not performed a PCM reprogram because it allegedly could have worsened the issue. I was also informed that replacing the transmission fluid could potentially worsen the condition, and therefore it was not attempted. The dealership confirmed that the issue involved torque converter shudder but recommended replacing the entire transmission assembly rather than attempting other diagnostic or corrective steps. The unexpected shudder during acceleration raises concerns about drivability and the potential for the condition to worsen, particularly when accelerating into traffic or from intersections. At this time, the vehicle has only been inspected by the dealer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11723480,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"03/11/2026","vin":"2fmpk4j98lb","components":"POWER TRAIN","summary":"The transmission shutters and jerks","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11723517,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2026","dateComplaintFiled":"03/11/2026","vin":"2FMPK4J95LB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message \u201cCamera not Available\u201d was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was confirmed that the VIN was not included in NHTSA Campaign Number: 26V123000 (Back Over Prevention). The approximate failure mileage was 72,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11723410,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2026","dateComplaintFiled":"03/10/2026","vin":"2FMPK4K92LB","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11722531,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2026","dateComplaintFiled":"03/06/2026","vin":"2FMPK3J97LB","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11717960,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"02/14/2026","vin":"2FMPK4J97LB","components":"POWER TRAIN","summary":"My vehicle is a 2020 Ford Edge SEL. I am experiencing ongoing transmission shuddering, jerking, and RPM fluctuations during normal driving. At slow speeds, the vehicle jerks and shudders, making it very difficult to drive smoothly in traffic and when accelerating from a stop. At higher speeds, the RPM gauge jumps while driving, and the vehicle feels like it is slipping or shifting unpredictably. The condition has been getting worse over time. This problem matches the known defect described in Ford Technical Service Bulletin (TSB) 20-2081 related to transmission shudder. My vehicle\u2019s year, make, and model match those affected by this known issue; however, my VIN is not included in any recall. The unpredictable jerking, shuddering, and RPM fluctuations create unsafe driving conditions, especially when merging into traffic, turning, or maintaining speed. I believe this is a widespread defect affecting the safe operation of the vehicle and should be investigated by NHTSA for a potential recall. I am submitting this complaint to request that this defect be reviewed for investigation and corrective action.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11716462,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2025","dateComplaintFiled":"02/07/2026","vin":"2FMPK3K91LB","components":"POWER TRAIN","summary":"My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 miles\u2014less than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019\u20132021 model years. I also reviewed estimated replacement costs, which typically ranged from $5,500 to $9,000. However, the Ford dealership charged $11,596.27 for the replacement. The warranty company covered $9,791.29, leaving me responsible for $1,804.98 out of pocket, in addition to $408 for towing and $421 for a one-week rental car. My vehicle remained in the shop for a total of 33 days, leaving me without transportation for 26 days.  I contacted Ford Motor Company in Dearborn, Michigan to request cost assistance, given the documented issues with the 8F35 transmission. I was informed that no Customer Satisfaction Program (CSP) applied to my situation. I was also told that dealerships are independently owned and operated, which ultimately meant Ford would not offer any help\u2014even though the failure resulted from a known problem with their own product.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11715327,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2026","dateComplaintFiled":"02/03/2026","vin":"2fmpk3j97lb","components":"POWER TRAIN","summary":"my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11714634,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2025","dateComplaintFiled":"01/31/2026","vin":"2FMPK4J98LB","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code \u00a7 301.2).[1, 2] The 8F35 transmission suffers from a documented \"shudder\" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as \"coolant intrusion\" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] \u200bDeceptive Trade Practices and Lender Liability CarMax sold this vehicle as \"Quality Certified\" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required standalone, signed disclosure form for open safety recalls prior to the sale.[17, 18, 15] Because this transaction was financed through Santander Consumer USA, the lender is derivatively liable for CarMax\u2019s deceptive acts under the FTC Holder Rule (16 C.F.R. \u00a7 433).[19, 2] This federal rule allows me to assert all legal claims and defenses against Santander that I have against CarMax, including breach of the implied warranty of merchantability, which overrides any \"As-Is\" disclaimer when a vehicle is sold in a non-roadworthy condition INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11714736,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2026","dateComplaintFiled":"01/31/2026","vin":"2FMPK4K99LB","components":"UNKNOWN OR OTHER,ENGINE","summary":"Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713572,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2026","dateComplaintFiled":"01/27/2026","vin":"2FMPK3J97LB","components":"POWER TRAIN","summary":"The transmission has completely gone out on my 2020 Ford edge the repair cost is $5500. I should not need a new transmission on a five year-old vehicle. There are several reports on this issue please advise.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713679,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"01/27/2026","vin":"2FMPK4K90LB","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX]   dealership tells me I need new transmission ... and that ford won't help at all  online bulletin says a software update can solve this - why has the dealership not done this?  no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713804,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"01/27/2026","vin":"2FMPK4G93LB","components":"POWER TRAIN,ENGINE","summary":"Vehicle was purchased CPO ( Certified Pre Owned ) with only 43K miles on the odometer on or about DEC , 7-10 2025. Since purchase of the vehicle it has been shifting, shuddering and tugging between 0-30mph. The vehicle shifts hard and doesn\u2019t catch or change gears fast enough causing the engine to be caught in high RPM.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713488,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2026","dateComplaintFiled":"01/26/2026","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"Was taken to mechanic shop and then sent to dealership for shudder issue and sound come from rear. Changed rear differential fluid. Problem/sound persisted. Between 25-45 vehicle transmission is cutting out. Awd light, Powertrain lights and brake lights are on and vehicle went in to limp mode at 55mph due to torque converter. Still currently in shop.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713141,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2025","dateComplaintFiled":"01/24/2026","vin":"2fmpk4j91lb","components":"POWER TRAIN","summary":"At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph).   The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic.  At approximately 86,000 miles the transmission issues continued to worsen, and I therefore determined the vehicle unsafe to operate and brought it to the dealership for service. Upon inspection, I was informed by the dealership that the vehicle transmission required removal and replacement due to internal faults.  These conditions, symptoms and internal faults are consistent with known issues documented by Ford Technical Service Bulletins for the 8F35 transmission used in the 2020 Ford Edge.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11712770,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2026","dateComplaintFiled":"01/22/2026","vin":"2FMPK4K90LB","components":"SUSPENSION,POWER TRAIN,VEHICLE SPEED CONTROL","summary":"I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to \u201cJult\u201d back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didn\u2019t accelerate, and the person behind me almost hit me.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11712522,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2026","dateComplaintFiled":"01/21/2026","vin":"2FMPK3G90LB","components":"POWER TRAIN","summary":"I take my to the ford dealership one day for oil change. The mechanics do a full multi inspection and find some issues that needed to be fixed, nothing about the transmission and transmission fluid being low or being dark. So I requested to do oil change and a recommended Engine Tune-up. I get my car back. However, about a week or two later I start noticing some shuddering and vibrations in the car when I hit the gas pedal. I take the car back to the dealership.  I tell them how I had been there a few weeks back for oil change but after that I started noticing weird movements in the car. So they take the car to do an inspection on it. Then the mechanic/advisor guy says the vehicle needs a new transmission due to a failed torque converter. And he said the new transmission will cost $8700. And he charged me again for the inspection of the car. The vehicle is a 2020 Ford Edge with just 85400 miles. How does a 6 yr old car with less mileage blow a transmission that fast.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11711590,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2026","dateComplaintFiled":"01/17/2026","vin":"2FMPK4K98LB","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"Transmission jumped out of gear when I turned the corner. 2nd Ford edge I own that has done this. 1st car sitting in driveway waiting to get fixed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11710057,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2025","dateComplaintFiled":"01/10/2026","vin":"2fmpk4j98lb","components":"POWER TRAIN","summary":"8F35 transmission problems, poor shifts, jumpy shifts, vibration at 45-52 mph. vibration at 59-61 mph tying to figure out if it needs to stay in 7th gear or change to the final 8th gear. At any speed below 35 mpg the transmission is challenged to understand itself and its purpose on this earth. i am scared to death to drive under 35 mph because the transmission becomes extremely unstable. Up shifting then thinking it made a mistake and violently down shifting then a lazy up shift because the transmission realized it didn't need to down shift in the first place.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11709616,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2025","dateComplaintFiled":"01/08/2026","vin":"2FMPK3G90LB","components":"SEAT BELTS","summary":"Rear center seatbelt retractor failed under normal use. The belt locks immediately and cannot be extended, making the rear center seat unusable. There is no accident or collision history. The issue developed over time and is now constant. This is a safety issue because a passenger cannot be properly restrained in that seating position, reducing available seating capacity.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11708701,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"01/04/2026","vin":"2FMPK4K95LB","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"Component or system that failed or malfunctioned, and availability for inspection  The torque converter and transmission system in my 2020 Ford Edge have malfunctioned. The vehicle experiences transmission shuddering/stuttering during normal driving, particularly during low-speed acceleration and gear changes. The vehicle remains in my possession and is available for inspection upon request.  Safety risk  The transmission stuttering causes hesitation, jerking, and unpredictable power delivery while driving. This creates a safety risk, especially when accelerating from a stop, merging into traffic, or driving at low speeds in congested areas. The lack of smooth and reliable acceleration increases the risk of rear-end collisions or loss of control, putting both myself and other drivers at risk.  Confirmation or reproduction of the problem The issue has been consistently reproducible during normal operation of the vehicle. The symptoms have been observed repeatedly and were confirmed by a dealer/independent service center, which identified the torque converter and transmission as the source of the problem and advised that significant repairs or replacement would be required.  Inspections performed  The vehicle has been inspected by a dealership and/or independent repair facility. The manufacturer has not yet directly inspected the vehicle beyond dealer diagnostics, but the vehicle is available for further inspection if requested.  Warning lamps, messages, or symptoms prior to failure  There were no immediate warning lamps at the onset of the issue. The primary symptoms were transmission shuddering, stuttering, and rough shifting, which gradually worsened over time.These symptoms first appeared during regular driving and became more frequent and severe, indicating progressive failure of the torque converter and transmission system.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11708606,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2025","dateComplaintFiled":"01/03/2026","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"Transmission shudders and jerks up to 35 or so mph. speeds above are very jerky. took it to my ford dealer. they informed me my transmission was needing replacement. was told faulty tranny . trying to get to anywhere is very scary. very un safe.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11707021,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2025","dateComplaintFiled":"12/25/2025","vin":"2FMPK4K91LB","components":"UNKNOWN OR OTHER","summary":"The transmission started to fail while driving without any problems beforehand. It caused a huge safety risk while driving in a big city.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11706380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2025","dateComplaintFiled":"12/21/2025","vin":"2FMPK4J90LB","components":"ENGINE","summary":"While driving my family home, our 2020 Ford Edge displayed sudden overheating. White smoke with a sweet smell was coming from the tailpipe. Looking under the hood afterwards I could verify the coolant reservoir was empty. I refilled it with the recommended fluid and amount, drove it around the block, only for the same thing to happen again. Upon taking it to my local Ford dealership, they have confirmed the ERG cooler has failed and requires replacing, per TSB 20-2234.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11705224,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"12/15/2025","vin":"2FMPK3J91LB","components":"STRUCTURE","summary":"Rear hatch closed on my teenage daughters hand and would not open with remote, button on hatch or the button on dash. Her hand was stuck and the only way to get her out was to take a pry bar to open it enough. Thank goodness we were home and I have tools. This could have been much worse.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11704344,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/10/2025","vin":"2FMPK4J98LB","components":"POWER TRAIN","summary":"Fluid is extremely burnt and has large amounts of metal debris in the transmission, fluid is low with no known leaks, unable to engage in neutral and in park, Shift Solenoid A stuck on, Transmission Friction Element A and E apply Time Range/Performance","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11702178,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"12/01/2025","vin":"2fmpk4j92lb","components":"POWER TRAIN","summary":"The transmission failed abruptly, without any notice or warnings. I had to have it towed to a service shop. When I first tried to drive the vehicle, I was too nervous because the vehicle would not shift so I chose not to drive it for safety reasons. I first towed the vehicle to a shop near my house that concluded I needed a new transmission but they did not repair transmissions. I then had it towed to a transmission shop. Both shops concluded black, metal in the transmission. The manufacturer, the police or the insurance have not been involved. The vehicle provided no warning lamps or symptoms prior to the day the transmission failed in November 2025. My vehicle is only 5 years old and I have had it serviced every 6,000 miles at a Ford dealership. At no time did Ford tell my my transmission fluid was black or needed to be changed. In fact, they continued to tell me that the vehicle was running well. Upon investigation, it appears that the 2020 Ford Edge, 8 speed transmission has experienced the same issue. I also have a 2015 Ford Edge, 6 speed transmission, and I have never had an issue with metal in the transmission. I had to spend just shy of $10,000 to have my transmission, in a 5 year old vehicle replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11701655,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2024","dateComplaintFiled":"11/26/2025","vin":"2fmpk3k9xlb","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"At around 47,000 miles (April 27, 2024) my car would not move when I put it in reverse to leave my house that day, the engine would just rev and it would not get into the reverse gear.   Then warning light came on for the power train so I called the dealership and had it towed to their service department. They said they had to completely rebuild my transmission and it took them almost a month to complete the repairs. (May 6th, while the car was at the dealership , I received several engine warnings from my Ford app. I got my car back from the dealership about 2 weeks later) But immediately after getting my car back from the dealership there were still issues; it\u2019s slips gears , especially from drive to first gear and first gear to second gear and the engine will rev for a while and then the entire vehicle jerks when it finally catches the next gear, also it doesn\u2019t have enough power for steep inclines , it will just roll backwards while the engine is raving trying to climb the hill.  This happened intermittently after the transmission rebuild but has since progressed to be an everyday issue. And I\u2019ve sent it back to the dealership several times over the last year for them to fix it but it never gets fixed. They keep telling me they did a software update and that should fix the issue, but it doesn\u2019t. It\u2019s at the dealership again right now because it has gotten so bad that I can\u2019t even drive the car. You start the car, put it in drive and it just revs and won\u2019t even catch first gear. It now has around 60,000 miles. I\u2019m the only owner of the vehicle and I take excellent care of my vehicles. I just want my vehicle to be drivable and a vehicle that is worth the price that I paid for it. I paid for a brand new vehicle, but what I got is a piece of crap. And not drivable.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11700989,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"11/22/2025","vin":"2fmpk3j9xlb","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I bought the vehicle and have had major mechanical issues with it I have replaced the motor and the full exhaust system I am having powertrain issues as well. I feel as though ford she be held accountable for all of the issues the ford edges have being they all have the same issues this should not be legal. I got this vehicle to help me build my credit and now it's hurting my credit because I can't keep up with the car payments from all the major repairs that I have had to do on a 2020 vehicle. They will not even take my vehicle as a trade so I can get from under the vehicle responsibility this has not been a reliable vehicle at all.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11699378,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2024","dateComplaintFiled":"11/14/2025","vin":"2FMPK4J9XLB","components":"POWER TRAIN","summary":"Having torque converter replaced in my 2020 with 37,000 miles on it. Transmission stutters/lags at speeds under 40. Seems to be a common issue so wanted to report. Luckily had warranty replacement. Definitely a safety concern as the car delays when you hit the gas before it goes, many times i was nearly in an accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11698662,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"11/10/2025","vin":"2FMPK4K92LB","components":"ENGINE","summary":"Known transmission issues with 8f35. Car will not safely accelerate, jerks, shudders. No check engine to indicate code. Numerous mechanics refuse to fix it because it is too high of a liability and that Ford knows about this issue but chooses to ignore it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11698218,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2025","dateComplaintFiled":"11/07/2025","vin":"2FMPK4K98LB","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The push button start stopped functioning and the car could not be started, leaving me stranded late at night. This problem was inspected by Tamiami Ford, Naples, Florida in April, 2025 and the dealer could not determine the cause or fix it. Meanwhile, the intermittent problem is now frequent and the car is totally unreliable.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11697919,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2025","dateComplaintFiled":"11/06/2025","vin":"2FMPK4J96LB","components":"POWER TRAIN","summary":"I had this car serviced at the Ford dealership where I purchased it shortly before the warrenty ran out  just to  catch anything before it was not covered. Car was running well when I took it in. Copy of Invoice  provided. Shortly after this visit I began to notice these symptoms not extreme at first. After a short it became quite noticeable the shuddering acting like it did not shift smoothly, going up hill was very noticeable mostly at lower speeds. I made an appointment with my local Ford dealer to have this diagnosed . They did spark plug replacement  and that didn't help. They then said the next thing would be the Torque converter! We currently are unable to drive this car out of our town, until it is fixed, We are unable to trust its reliability. We had to wait for parts for a month because  so many people are having to have these replaced that these parts are always out of stock ! We  are extremely disappointed in FORD  we WERE quite happy with this car. They need to be held accountable for these repairs people all over the internet are reporting the same thing!","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11698020,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2025","dateComplaintFiled":"11/06/2025","vin":"2FMPK4J97LB","components":"UNKNOWN OR OTHER","summary":"At around 82,000 miles my 2020 Egde started started having acceleration issues from 0-40, this was right after my warranty expired. I have kept up with all maintenance since bought new in 2020. No warning lights show on dashboard and took to 3 mechanics, which during diagnostic testing showed only a mis-fire and then was told the torque converter needs replaced which is a few thousand dollars.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11697101,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2025","dateComplaintFiled":"11/03/2025","vin":"2FMPK4J92LB","components":"ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER","summary":"Is cutting out when going, camera is failing, heated mirrors are not working, 10 codes are showing up on mechanics scan tool. Took to ford dealership they disregarded my concern and only changed differential fluid for a weird sound concern that is already on a recall but didn\u2019t include this vin and didn\u2019t check for any other diagnosis. Been to 3 shops nobody is figuring it out.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11696978,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"11/01/2025","vin":"2FMPK4J97LB","components":"POWER TRAIN","summary":"Around 80,000 miles it started shuddering and jerking at lower speeds. It has progressively gotten worse, there is a service bulletin for it but no recall. This happened after my extended warranty was up. Quoted $9,300 for torque converter and refab transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11696478,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/29/2025","vin":"2FMPK4J98LB","components":"POWER TRAIN,ENGINE","summary":"With no warning signs, I put my 2020 Ford Edge into Drive, but it didn't move; so, I put it into Reverse and it wouldn't move. After a minute, I was able to drive it. The next day, I was able to drive it ~1/4 mile when this sandy, gritty noise happened and the Wrench light came up on the dashboard. I pulled over, then the Check Engine Light came on, so I turned off the car.  I turned it back on, and when I put it in Drive, it didn't move, so I put it in Reverse and it didn't move. I had the car towed to a Ford Dealer, who after diagnosis, told me the transmission needed to be repaired @ $8600. My car had 136,000 miles on it when this happened; I always maintained it, including a tune up, with full fluid flush, per the recommended maintenance @ 100,000 miles. I was told by the mechanic that the planetary broke up and went through the entire system, ruining it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11695016,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"10/22/2025","vin":"2FMPK4AP4LB","components":"UNKNOWN OR OTHER","summary":"The back up camera for 2020 Edge model should be added to previous recalls. It is real foggy and sometimes it shows clear.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694826,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2025","dateComplaintFiled":"10/21/2025","vin":"2FMPK3J9XLB","components":"POWER TRAIN","summary":"These transmissions fail prematurely. I have experienced major slippage on the highway, particularly when changing lanes in traffic or merging and needing to accelerate quickly. Most of the time it does, but occasionally the car just doesn't move with faster traffic quickly closing the gap. It is VERY scary when this happens, and there have been near misses! In another instance, the car would not go into reverse and ACTUALLY TRIED TO MOVE FORWARD WHILE IN REVERSE!!! I have found posts on forums where others have experienced this issue as well. Ford needs to be forced to issue a safety recall on these cars to have their transmissions repaired.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694441,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2025","dateComplaintFiled":"10/20/2025","vin":"2FMPK4J93LB","components":"POWER TRAIN","summary":"In February 2025 a dash light came on when the vehicle was studdering at 20-40 mph.  Firestone said the code was a PRV, so they replaced it (approx $450), had 80k miles.  Six months later it's doing the same thing and firestone said it has no codes and it could be alot of things but suspects maybe fuel pump or torque converter as they have seen it alot on the 2020 edge. A week later, I took to another mechanic when a different noise was coming during turns, and they said it was the rear differential for sure and the studdering could be several things.  Thye replaced the real differential, $2500, and I replaced the plugs/egition coils which they suggested could be causing it.  They also mentioned the torque converter as being a big issue in premature failing for the 2020 edge.  The new real differential stopped the turning grind, and the new plugs/coils may be making it run a little better, BUT the studder is still here.  A 90k mile vehicle should not be having these major safety issues!  Torque converter, says transmission to me, so please investigate.  I called a ford dealer because I bought the platinum extra warranty and it was expired.  I asked about trade in and they said $6500 because they know the vehicle is a lemon--I still owe $23K!!  Feeling stuck and worried about driving on the interstate or at speed anywhere too far from home as it could lock up and create an accident. I feel the industry knows about these failures and Ford does too and should do something.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694416,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2025","dateComplaintFiled":"10/19/2025","vin":"2FMPK4K9XLB","components":"POWER TRAIN","summary":"I own a 2020 Ford Edge 2.0 Platinum AWD (VIN: [XXX] ). At just over 50,000 miles, the vehicle developed a noticeable shutter in the front area, which was diagnosed as a faulty torque converter in the transmission. This required replacement at a reduced cost of $1,350. Shortly after, around 52,000 miles, the vehicle developed a loud grinding noise in the rear differential area. Initially, the differential lock motor was replaced for $675, but this did not fully resolve the issue. Ultimately, the entire rear differential had to be replaced at a reduced cost of approximately $2,750, including fluids and recalibration. Ford acknowledges that there are known issues with the AWD systems in Ford Edge vehicles, yet refuses to take responsibility or offer assistance. It is unacceptable that a 5-year-old vehicle with only 52,000 miles would require thousands of dollars in repairs to remain safe and drivable. These failures pose a serious safety concern and financial burden, and I urge NHTSA to investigate this recurring issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694174,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2025","dateComplaintFiled":"10/17/2025","vin":"2FMPK4K93LB","components":"POWER TRAIN","summary":"Transmission slipping when accelerating, also shudder when between gears","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694182,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2025","dateComplaintFiled":"10/17/2025","vin":"2FMPK3K91LB","components":"SERVICE BRAKES","summary":"Brake pedal dropped to floor when applied slight pressure to slow from 30mph to 20 mph, then the car surged no brakes. I finally got car to stop by putting in neutral and engaging emergency brake.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11691981,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"10/07/2025","vin":"2FMPK3K93LB","components":"POWER TRAIN","summary":"Edge is shuttering on slow takeoff. Dealership said it needs  a new torque convertor to fix the problem. Parts and labor 2300.00 and then that might not fix the problem. This is why I purchased a Ford cause I wanted a quality vehicle. Have had nothing but ford's in the past. A recall needs to be done on these vehicles. A 5 year old edge shouldn't need this. I had a mustang that had over 250 thousand miles on it and it is still going. Please let me know if a recall is being done on this. This is a Ford titanium.  Thanks","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690858,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"10/01/2025","vin":"2FMPK4J94LB","components":"POWER TRAIN","summary":"My vehicle transmission gear selector went out I believe. While having my mechanic try to see if something was happening with transmission, the vehicle was placed  into neutral and the tires started spinning as if it were in drive. The vehicle does not do the appropriate action when the gear is selected. In addition, it will not reverse when selected. When the mechanic was looking at transmission and wheels began to spin while in neutral, he was under car near front tire and injured his hand due to the vehicle not doing the appropriate action. The vehicle is available for inspection if requested. There was a prior recall on the same issue for model year up to 2019 however mine is a 2020. I have seen numerous complaints of the same issue in many online forums but ford has offered no help. They have not offered anything more on this issue except for an astronomical quote to have it tested and no actual idea on how to fix it. There were zero lights that came on regarding the issue and I had no warning while driving my vehicle that stopped and would not proceed to drive when it was driving perfectly fine right before.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690641,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"09/30/2025","vin":"2FMPK3K99LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving 40 MPH, the transmission unintendedly downshifted before slamming into gear. In addition, the transmission upshifted independently before slamming into gear. There was an abnormal booming sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission was malfunctioning. While the contact was driving back to the residence after picking up the vehicle from the dealer, the failure reoccurred. The vehicle was taken back to the dealer. The contact stated that adjustments were made to the transmission. The contact stated that on a separate occasion, while depressing the brake pedal, the transmission made a revving sound, and the vehicle lunged forward. The contact used force while the brake pedal was depressed to stop the vehicle. The vehicle was not yet diagnosed by the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690390,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2025","dateComplaintFiled":"09/29/2025","vin":"2FMPK4G93LB","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"10/2022  2yrs owning and around 50,000 miles the all wheel drive went out due to a sensor thats not protected from the elements and of course not covered under the warranty and $900.00 dollars later they install a new one that wasn't updated in order to prevent this from happening again. 9/2/2025 3yrs later and 88,000 miles now the torque converter is going out which i was told by the ford technician that they have been seeing this alot. Of course my warranty is gone even the extended one that I purchased when I purchased this car new. So to fix this manufacturer's issue will now cost me $4,000 dollars to fix. But I was told the torque converter has been updated so I shouldn't have this issue again. So they know this is a problem which i assume is the reason for the updated converter so why isn't this a recall.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690405,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2025","dateComplaintFiled":"09/29/2025","vin":"2FMPK4K9XLB","components":"POWER TRAIN","summary":"Transmission failure, this is a know issue, that ford wont claim as an issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690113,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2025","dateComplaintFiled":"09/27/2025","vin":"2FMPK4J98LB","components":"UNKNOWN OR OTHER","summary":"Transmission shudder at 19,000 with Powertrain control module reprogrammed and currently at 40,0000 miles torque converter issue being addressed","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689840,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2025","dateComplaintFiled":"09/26/2025","vin":"2FMPK3G98LB","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was jerking erratically. No warning lights were illuminated. The contact stated that it was a safety hazard while taking the kids to school and picking up the kids from school. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced a Technical Services Bulletin with a similar failure. The contact was advised to pay for a software update. The contact declined and stated that he should not have to pay to correct the issue. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689945,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2025","dateComplaintFiled":"09/26/2025","vin":"2FMPK3J98LB","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Transmission issuse, jerking and shuttering.  Not going in reverse and then not going in park. Transmission needs replaced now.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689990,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"09/26/2025","vin":"2FMPK3K94LB","components":"POWER TRAIN","summary":"The transmission is bad. Ford dealership states it needs a new torque converter and that this is a very common issue among the edges. Also have been informed by many ford mechanics that replacing the torque converter is simply a band aid to the issue and will likely need a whole new transmission even if i replace the torque converter. I feel this is a safety issue to myself and others simply bc the transmission can fail at any moment. There were no warning lights on the dash or codes that come up related to the transmission prior to the issue occuring. When hooked up to a scan tool after the issue started there are still no warning lights or codes displayed related to the issue. I have had it at the ford dealership as well as a few other mechanics have looked at it. Nobody other than the ford dealer could tell me what was wrong with it. It stutters really bad between 20-40mph as well as above 60mph when traveling at highway speeds.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689540,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2025","dateComplaintFiled":"09/24/2025","vin":"2FMPK4J91LB","components":"POWER TRAIN","summary":"The car shutters when coming to a drivable speed if it\u2019s under 35mph. The rmp will flutter every so often while driving going up hills is the worse but it will do the same even going straight.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689247,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"09/23/2025","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"I financed a 2020 Ford edge 2.0L AWD from West Alabama wholesale in Tuscaloosa over a year ago. It was jurking when I first bought it, so they replaced the clutches in the rear drive shafts. So some months later it started back to doing the same thing jerking when I accelerate. I took it back and they said it was the transmission going out. My extended warranty had worn off by then. So I just feel that there should have been  a recall on this year Ford edge transmission and rear transfer case. I still have 4 years left to pay for this vehicle and I can't even hardly drive this vehicle. I feel that this vehicle was a lemon vehicle and that the dealership that sold this vehicle to me knew that it had all these problems without making me aware. My complaint is that this vehicle should be repaired as a courtesy to me being a Ford customer and the fact that many other Ford owners of this same vehicle has the same problems with this vehicle jerking when changing gears. All records as to attempted repairs are recorded with West Alabama wholesale in Tuscaloosa Alabama.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11688354,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2024","dateComplaintFiled":"09/19/2025","vin":"2FMPK3K96LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while shifting into gear, or while driving approximately 40 MPH, the engine sputtered. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter needed to be replaced. The vehicle was repaired. The contact referenced Technical Service Bulletin: 21-2389; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11688431,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2025","dateComplaintFiled":"09/19/2025","vin":"2FMPK4J99LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687554,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2023","dateComplaintFiled":"09/16/2025","vin":"2FMPK3J95LB","components":"VISIBILITY,BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact stated that upon shifting into reverse(R), the rearview camera image displayed a white image on the screen. The contact called a dealer and was informed that the VIN was not under recall. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687104,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2025","dateComplaintFiled":"09/13/2025","vin":"2FMPK4K9XLB","components":"POWER TRAIN","summary":"Vehicle shutters @ speeds between 30 to 40mph. Had to replace transmission @ 93k miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686987,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"09/12/2025","vin":"2FMPK4J96LB","components":"POWER TRAIN,WHEELS,UNKNOWN OR OTHER","summary":"Gear change struggles and shudders during 2nd to 4th gear (18-39 mph) when pressing the gas pedal. Driving in sport mode does help but not for long. This problem disappears when cruise control is activated. Went to workshop and had to replace the torque converter. Several owners report similar problems. I bought this car with a mileage of 103,000 miles and it seems to already have some jerking during gear changes but not as bad. It got worse around 120,000 miles. The safety was not of a concern, but the driving dynamics was concerning since the whole vehicle was shaking during gear changes. I checked the NHTSA website and it this vehicle did not have any recalls so far.  Another slightly minor but inconvenient issue is the TPMS sensor malfunction. Most of the time the sensors seem to be working perfectly but every time I drive above 50 mph for at least half an hour the dashboard shows TPMS sensor malfunctioning. After I turned off the engine for at least 15 to 30 minutes and I turn on the engine again. The problem seems to disappear temporarily","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687014,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"09/12/2025","vin":"2FMPK3G97LB","components":"FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is coming one in a while when  we are driving for no reason. I also notified to the dealership that my dash board have a little bubbles for no reason because has always sleep inside the garage. I also reporter at Ford dealer at Sanford years ago, but it's was they did not found any solution and cover to it. I am very frustrate with this situation.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686555,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2025","dateComplaintFiled":"09/11/2025","vin":"2FMPK4J97LB","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Ford Edge. The contact stated that while starting the vehicle, the Pre-Collision control activation notification failed to display for approximately 2 minutes after starting to drive. The Pre-Collision notification flashed a warning sign with a red wrench informing the driver to See Owner\u2019s Manual. While driving at various speeds, the Forward Collision Avoidance system activated unintendedly, which caused the system to take control of the vehicle. While the system was activated, the accelerator and brake pedals showed great resistance while being depressed and the vehicle was difficult to steer. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was  89,871.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686254,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"09/10/2025","vin":"2FMPK4J91LB","components":"UNKNOWN OR OTHER","summary":"Bucking/shuddering transmission issues with 8F35 transmission. Vehicle shudders under 40MPH. This is a software issue from Ford and should be a RECALL and not a TSB (TSB 21-2389), since this is an issue that will eventually lead to transmission failure due to no fault of the owner. Ford needs to be held accountable for their own faulty parts, rather than charging for a software upgrade that is not guaranteed to correct the issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11685861,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2025","dateComplaintFiled":"09/09/2025","vin":"2FMPK4J91LB","components":"POWER TRAIN","summary":"At 80000 miles, the car started stuttering while shifting between 2 to 4th gears.  The dealer diagnosed it as a bad Torque Coverter.  I had this fixed and the check engine light came on as the car started missing and slipping gears.  The next correction will be a transmission replacement, as the car is slipping and missing while trying to accelerate and decelerate.  This is causing lurching and lack of acceleration which can lead to be rear ended or not making a left hand turn and getting hit in my side.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11685947,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"09/09/2025","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"Starting at 75,000 miles the car would start jerking. It hesitates shifting between 2-3 gears. This is a HUGE safety issue, if I am driving on the highway and my car hesitates or stalls all together at high speed, lives would be lost. I took my car to the dealer for a consult and confirmed that the transmission is not shifting correctly. However no warning light, codes etc come up when they do their scan. I was told it is my issue and I need to replace my transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11685744,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"09/08/2025","vin":"2FMPK3J90LB","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages \"Pre-Collision not Available - Sensors Blocked, Please Clear Sensors\" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11684865,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2025","dateComplaintFiled":"09/03/2025","vin":"2FMPK3J99LB","components":"POWER TRAIN","summary":"The Transmission started shuddering at 70,000 miles because torque converter was having severe problems due to software which was verified by the Ford Dealership Service Department Mechanic on 9/3/2025. Ford refuses to do a recall on this matter even though my vehicle was about stall out while driving on a hill upward. There is no warning codes or anything on the log history of the vehicle computer. No indications are given which is a safety concern to drivers and bystanders.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11684415,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"09/02/2025","vin":"2FMPK3G93LB","components":"POWER TRAIN","summary":"1-Transmission is shuttering, jerking at low speeds when accelerating or braking to slow down. When this happens the engine shuts off right in the middle of traffic or on the freeway.  2-The transmission repair mechanic said the transmission needs to be replaced and during removal and inspection, he said it's the worst he has ever seen. 3-Ford said there is no recall on my model, but the internet search says lots of people are having the same issue with \"jerking\" \"shuttering\" at low speeds when the transmission is in lower gears. 4-Vehicle is in the shop getting a new transmission at a cost of approx. $8,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11684115,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2025","dateComplaintFiled":"08/30/2025","vin":"2FMPK4J9XLB","components":"POWER TRAIN","summary":"NHTSA reported recalls on my vehicle which are now not being reported vin: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11683775,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2025","dateComplaintFiled":"08/28/2025","vin":"2FMPK3G99LB","components":"ENGINE","summary":"TORQUE CONVERTER NOT WORKING RIGHT AND IS DAMAGING THE TRANSMISSION. CAUSES SHUDDERING WHILE ACCELERATING AND JUMPING MOTION. IT JUMPS SO HARD AT TIMES THAT IT SEEMS LIKE ITS NOT GIVING ANY POWER TO GO AND ALMOST LIKE IT IS GOING TO STALL AND CAUSE A WRECK. HAPPENS WHEN ACCELERATING FROM BEING STOPPED OR SLOWED DOWN. THEY HAD ME REPLACE THE DUAL PRESSURE EGR SOMETHING THAT COST ME $690 THAT DID NOTHING AND MADE IT WORSE IT SEEMED LIKE","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11683512,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2025","dateComplaintFiled":"08/27/2025","vin":"2FMPK3J94LB","components":"SEAT BELTS","summary":"The drivers seat belt retractor has failed. The car is a low mile 2020 Ford Edge. I see that Ford has a recall on the 2021 for the same problem.  I replaced the very expensive part that should have not failed this early. Anything i can do?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11683256,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"08/26/2025","vin":"2FMPK3J96LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered while the accelerator pedal was depressed. The powertrain warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 74,492.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682849,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2025","dateComplaintFiled":"08/25/2025","vin":"2FMPK4J95LB","components":"POWER TRAIN","summary":"At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't drop down. It was dispersing metal shavings into the transmission fluid and completely damaged the entire transmission. The entire transmission needs to be replaced, it won't even drive at all anymore. There were no warnings.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682410,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/22/2025","vin":"2FMPK4J97LB","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"The pre-collision Camera   Stopped   working.  I was given a notice on my dashboard and had to repeat cancel  2 warnings that  that indicated the front  collision camera was no longer working.  I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced.   Because of the seriousness  of the defective  camera, I did have to have it replaced.   I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles.     The invoice that shows it was replaced  is number #10921.   The car has never been in an accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682519,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2025","dateComplaintFiled":"08/22/2025","vin":"2FMPK4J93LB","components":"POWER TRAIN","summary":"Automatic transmission is slipping as it moves through the gears.  Causes the car to shudder.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681726,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2025","dateComplaintFiled":"08/19/2025","vin":"2FMPK4K93LB","components":"POWER TRAIN","summary":"2020 FORD EDGE started with transmission issues.  Shifting hard once in second gear, shuddering worse the more car is driven.No warning lamps on dash.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681258,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"08/18/2025","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"Vehicle gradually began shuddering/transitioning harshly while accelerating, and worsening over time. Took it to a mechanic and they told me that the transmission was known to be faulty for this year of Ford Edges. It had got to the point where the torque converter needed to be replaced, and if I had continued driving with it, I was risking the car breaking down in the middle of driving on the road, unable to accelerate.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681414,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"08/18/2025","vin":"2FMPK3K94LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated, and the transmission shifted hard to the next gear. There was no warning light illuminated. The contact stated that the failure was intermittent at first but was gradually becoming a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 89,833.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681090,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2024","dateComplaintFiled":"08/16/2025","vin":"2FMPK4G92LB","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"Have felt an issue with the transmission under 40k miles. Around 50-55k miles I got the transmission checked. Ford dealership/garage said it was the PCM that needed updating. After that, just under 60k miles I took it back for same issue and they ended up rebuilding the transmission. It has been driving fine but after another 20k miles (currently at 80k miles) it is starting to have the same issue.  This is a problem because when trying to start to move forward, it will almost \"stall\" or \"stutter\" and has almost left me stuck in oncoming traffic while trying to turn. It has also caused issues while trying to accelerate on the highway too that have almost caused rear-end collisions.  Looking through forms, it seems that most 2019+ Ford Edges have a problem with their transmissions and it's a common part that needs to be replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680838,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2024","dateComplaintFiled":"08/15/2025","vin":"2FMPK4J96LB","components":"POWER TRAIN","summary":"Transmission shifts hard and shutters going 20-40MPH","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680842,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2024","dateComplaintFiled":"08/15/2025","vin":"2FMPK3J94LB","components":"POWER TRAIN","summary":"Torque converter was diagnosed as faulty at 99k miles. This led to a cascade of effects on the transmission resulting in a full transmission replacement. Early signs of failure are starting to be observed at 113k, 13k miles after replacement.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680851,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/15/2025","vin":"2FMPK4J97LB","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Car shudders and lurches upon acceleration and while utilizing gas pedal.  Continues throughout the drive.  Front center camera alerts to a crash when not even close to one.  Sync system goes black on the screen, especially upon starting the ignition and when car is in reverse.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680129,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2024","dateComplaintFiled":"08/12/2025","vin":"2FMPK3J91LB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11679646,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2025","dateComplaintFiled":"08/10/2025","vin":"2FMPK3J99LB","components":"POWER TRAIN,ENGINE","summary":"Vehicle is sputtering and shuddering when driving.  No warning lights are present. Dealer did a diagnose test and found bulletin service messages relating to the vehicles concern TSB 25-2154 and the vehicle has an open campaign for this issue.  Test drove my car and verified the shudder events were an issue for the torque converter slippage of 220 RPMS.  The estimate to fix this issue was $4500.00.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11678787,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2025","dateComplaintFiled":"08/06/2025","vin":"2FMPK3G91LB","components":"POWER TRAIN","summary":"Gettting told the torque converter is going out","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11678833,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2025","dateComplaintFiled":"08/06/2025","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"Torque converter was coming apart, according to the service advisor at Bannister Ford in Marlow Heights, MD.  Car was shuddering upon acceleration from a stop or slow speed and not accelerating properly.  Also noticeable slipping at highway speeds and RPMs would not stay steady.  No warning lights or messages, problem began at 57,000 miles and near failure at 60443.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11677203,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/30/2025","vin":"2FMPK3J97LB","components":"POWER TRAIN","summary":"Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall.  Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11677109,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"07/29/2025","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles).  In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11676314,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2025","dateComplaintFiled":"07/26/2025","vin":"2FMPK4K93LB","components":"POWER TRAIN","summary":"2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11675822,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2025","dateComplaintFiled":"07/24/2025","vin":"2FMPK4J94LB","components":"POWER TRAIN","summary":"I started hearing a dragging noises when turning from a stop.  There were no warning lights or messages displayed.  This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop.  It occurred anytime I turned while going up a hill.  The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills).  I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced.  I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing.  The vehicle has approximately 105,000 miles on it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674922,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2025","dateComplaintFiled":"07/21/2025","vin":"2FMPK4J95LB","components":"POWER TRAIN","summary":"Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11675111,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"07/21/2025","vin":"2FMPK4K97LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674162,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2024","dateComplaintFiled":"07/17/2025","vin":"2FMPK4K9XLB","components":"POWER TRAIN","summary":"The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue.  My vehicle will randomly surge and buck at low speeds as a result.  Reduced power as well while going in reverse.  There were never any warning signs, but the dealership said that it was a common issue on this vehicle.  If I had not have been in warranty, the repair would have cost $6800.  Just over six months later, the vehicle began doing the SAME thing.  This time Ford says it\u2019s the EGR valve and that it will cost a total of $1600.  I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn\u2019t the only one facing these issues.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674345,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2025","dateComplaintFiled":"07/17/2025","vin":"2FMPK3K95LB","components":"FUEL SYSTEM, GASOLINE,POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674068,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2024","dateComplaintFiled":"07/16/2025","vin":"2FMPK4K93LB","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11673676,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/15/2025","vin":"2FMPK4J96LB","components":"POWER TRAIN","summary":"Vehicle shuddering bucking and jerking at lower speeds. Shifting is erratic. Dealership diagnosis was a bad tourque converter. Apparently this is a know issue. See Ford TSB 21-2389. Had the vehicle in last month and they replaced the rear differential. Vehicle had less than 60k miles on it. Warrenty had expired while I was waiting for a service appointment (5 years or 60k) repair cost is over $3000","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11673716,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2025","dateComplaintFiled":"07/15/2025","vin":"2FMPK4J95LB","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the check engine warning light illuminated before the vehicle stalled. The vehicle was taken to the local mechanic who diagnosed that the engine had overheated due to coolant intrusion into the engine and the head gasket was blown. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 111,400.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11673819,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/15/2025","vin":"2FMPK4J9XLB","components":"POWER TRAIN","summary":"The first indication of a problem began when I felt a stutter shifting gears at low speeds. No check engine light or anything came on but it happened again so I took the car to a local dealer to be checked. He said my transmission was shot and quoted $8000.00 for replacement as the 60,000 mile warranty had passed. My car has 92000 miles on it. I couldn't believe this as I have had no other issues with this car so I drove to a second repair shop. During the 20 mile drive my car began stuttering at all speeds, I was surprised I made to the shop. Still no dash indicator lights or check engine lights , nothing. Quoted $4500.00 to rebuild transmission. I can't believe there is no dip stick for the owner to check transmission fluid levels/condition for regular maintenance. Who designed this?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672466,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"07/10/2025","vin":"2FMPK4J92LB","components":"ENGINE","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671808,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"07/07/2025","vin":"2FMPK3J92LB","components":"UNKNOWN OR OTHER","summary":"I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671199,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"07/04/2025","vin":"2FMPK4K90LB","components":"POWER TRAIN","summary":"My car\u2019s transmission has been shifting erratically, jerking and sometimes goes into reverse while driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671232,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2025","dateComplaintFiled":"07/04/2025","vin":"2FMPK3J95LB","components":"POWER TRAIN","summary":"Vehicle: 2020 Ford Edge VIN: [XXX]  Component: Powertrain / Transmission Complaint (Updated):  This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11670972,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"07/03/2025","vin":"2FMPK3J95LB","components":"POWER TRAIN","summary":"I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I\u2019m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won\u2019t reoccur.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11670487,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/01/2025","vin":"2FMPK3J98LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669339,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"06/25/2025","vin":"2FMPK4G95LB","components":"POWER TRAIN","summary":"At 58,000 miles we started having transmission slipping issues with no check engine lights or anything. We did some research and brought it in to a dealer for the recommended software update. That didn\u2019t fully fix the issue and they recommended a new torque converter. At just under 60,000 it should not be having these issues and it\u2019s a major expense for a newer car. Transmission failing is a safety issue since the car could stale without warning putting the driver or others safety at risk.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11668534,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2025","dateComplaintFiled":"06/23/2025","vin":"2FMPK4J9XLB","components":"VISIBILITY","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving 70 MPH, the sunroof exploded and completely fractured into several pieces. The contact stated that the glass fragments fell inside the vehicle. The dealer was contacted and informed the contact that there were no recalls on the VIN related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11668247,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2025","dateComplaintFiled":"06/20/2025","vin":"2FMPK4K90LB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"For last 3+ years Rear reverse camera remains blank and screen becomes unresponsive Unable to use steering wheel buttons to change radio station or volume. Can get working again by performing a system reset (press seek and volume knob) Took to Ford dealer for the camera recall 20C19 when recall first came out. As parts were not available, dealer stated they could not apply fix Due to work schedule, finally able to reschedule in Dec 2024.   After fix had been applied, reverse camera continues to stay blank and inoperable.  Took back to Ford dealership.  Dealership stated this was not under the recall as it is caused by a bad apim module. Warranty had expired by this time so that did not cover this either. The end failure symptom is the same as the recall but not caused by the same component therefore is not covered. Cost to replace is >$1000 so not affordable to repair.   Had a few close accidents caused by the lack of reverse camera function.   Vehicle is available for inspection.   If the end failure is the same as that caused lack of safety requiring a recall, why would the apim module also not be replaced under recall?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11667347,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"06/17/2025","vin":"2FMPK4J90LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission slipped, and the vehicle jerked. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11667193,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2025","dateComplaintFiled":"06/16/2025","vin":"2FMPK3J95LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact was informed by his wife that the transmission was slipping while driving. The contact stated that while driving and accelerating to 35 MPH, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The vehicle was taken to an unknown dealer to be diagnosed, but no cause for the failure was found. The contact stated that while driving 60-70 MPH, the check engine warning light was illuminated. The contact stated that while driving, upon exiting the Interstate and making a turn, the vehicle stalled. The contact turned on the hazard lights, and the vehicle was towed to a nearby dealer, where the contact was informed that the check engine and power train warning lights were illuminated. The dealer diagnosed the vehicle and determined that the torque converter bolts were loose or missing, causing transmission fluid to leak from the vehicle. The dealer determined that the torque converter needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 110,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11665076,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"06/05/2025","vin":"2FMPK4K90LB","components":"POWER TRAIN","summary":"Transmission shudders and cannot find a gear.  Mostly happens in 4th and 5th gear (8 Speed transmission).  No check engine light has come on to diagnose the root cause.  This is an ongoing problem since February 2025","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11665189,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/05/2025","vin":"2FMPK4J92LB","components":"POWER TRAIN","summary":"The transmission quit as my wife pulled into her works parking lot. No one other than the ford dealer has looked at the vehicle. There were no warnings or indications that anything was wrong.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664938,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2025","dateComplaintFiled":"06/04/2025","vin":"2FMPK4J98LB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"My Ford Edge only has a little over 37,000 miles on it, it\u2019s an 2020 model. Electronic throttle body went out. The car lost all power, when trying to mash the gas peddle , the power was decreasing, the engine was missing and running extremely ruff.I barely was able to get off to the side of the interstate safely. The brakes went out , my car issued 7 different power failures involving powertrain, restraints, anti-lock system , hill start, pre-collision , 2 repeated the same warning. These warnings only came on after the car lost power, not before. I had to have it towed. Since I have AAA, I had them tow it to their repair shop since it was only a few miles from where I was stranded. They replaced the throttle assembly. I tried to find out if there was a recall , no recall, but there has been class action suits against Ford for this same reason.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664570,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"06/03/2025","vin":"2FMPK3J97LB","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens.  I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem.   I brought the car to the service center at the dealership from where I purchased it,  They said I would have to pay for a new camera. I did not do that because there is a recall  in the 2021 model and other Ford vehicles for the same issue .","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664716,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2025","dateComplaintFiled":"06/03/2025","vin":"2FMPK3J93LB","components":"POWER TRAIN","summary":"Torque converter is malfunctioning and it was diagnosed by a Ford dealership","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664249,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2024","dateComplaintFiled":"06/02/2025","vin":"2FMPK3G99LB","components":"UNKNOWN OR OTHER","summary":"Transmission needs to be replaced at 60k miles. This issue seems to be encountered way too often with this vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11663698,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2024","dateComplaintFiled":"05/29/2025","vin":"2FMPK4J95LB","components":"POWER TRAIN","summary":"Car jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. If I am very gentle with the gas pedal, the jerk is very minor and sometimes unnoticeable. At constant speeds, the RPM spikes on its own without me hitting the gas pedal. To confirm this, I drove the car on the highway multiple times with cruise control set to 60 MPH. RPM will be slightly over 2x1000 for most of the time but periodically spikes 50-100 RPM over this constant mark.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11663328,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2023","dateComplaintFiled":"05/28/2025","vin":"2FMPK3J92LB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact stated that on several occasions while in reverse, the rearview camera image was black with wavy lines, and a distorted image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11661753,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2024","dateComplaintFiled":"05/18/2025","vin":"2FMPK3J99LB","components":"POWER TRAIN","summary":"This car doesn\u2019t even have 100k on it and the transmission shutters really bad. No recall but this is very dangerous as it doesn\u2019t allow you to accelerate when needed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11660872,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2025","dateComplaintFiled":"05/14/2025","vin":"2FMPK4K95LB","components":"POWER TRAIN","summary":"This is an update to incident [XXX]   After failure of the torque converter I replaced the transmission in November 2023. Over time the symptoms of jerking and power issues came back. Had a transmission relearn completed. Issues came back again over time.  Took vehicle to ford dealer (DORSCH) and diagnosed as TPS sensor failure. I did notice over winter that the issue was less in below 40 degrees weather. I assumed at that point it was electronic rather than a mechanical failure.  Sensor is being replaced at this moment.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11660426,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2025","dateComplaintFiled":"05/12/2025","vin":"2FMPK4K90LB","components":"POWER TRAIN","summary":"I own a vehicle [XXX]  ford edge, and ford service informed my transmission about to fail due to torque converter etc. which matches a recall in 2020 ford edge only limited to certain number of cars seems to be effected according to their program, however all information from service department matches to the issue other vin numbers experienced. I have asked them to include this vin number to effected cars in that recalls based on evidence for ford edge 2020 and they don\u2019t take responsibility for it even though it matches to recall as a vehicle at 80.000 miles. I\u2019m informed by ford, manufacturer may have used based on location a different part than original what is that even mean? I claim that my vehicle\u2019s transmission is affected by their failure and following the path of failing even though not yet failed, but symptoms of there and happening. So following the path of how they explained in their recall list of cars\u2019 fate with transmission. And my vehicle must be considered and added on that list to my best knowledge and safety concern as a moving vehicle that\u2019s transmission can fail any minute while driving related to FORD\u2019s technical, mechanical errors. There might be many 2020 ford edges out there driving with the same issues while occupied with passengers and driving on highway just waiting for their poor transmission to act up goofy to cause incident. I see this is a danger on traffic and reporting it.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11660190,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/10/2025","vin":"2FMPK3J92LB","components":"UNKNOWN OR OTHER","summary":"Transmission: 2 quarts low; shuddering; I get my car serviced very regularly at Riverside Ford Macon Ga; car began to shudder; had transmission fluid checked, 2 quarts low; looked up online and discovered issues with 2020 Ford edge transmission problems","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11659558,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2025","dateComplaintFiled":"05/07/2025","vin":"2FMPK3J93LB","components":"POWER TRAIN","summary":"Transmission is bucking and jerking at speeds up to 35 mph, only has 61,000 miles and transmission fluid level is fine, does it all the time","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11659604,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"05/07/2025","vin":"2FMPK4G93LB","components":"POWER TRAIN","summary":"When we first noticed symptoms we brought it to our local dealership. They diagnosed it with a faulty torque converter.   The vehicle displays hesitation, jerkiness and stuttering when accelerating. It makes drive in poor conditions more challenging and daily driving when accelerating onto highways and interstates. Lane changes and other general maneuvers when accelerating.   The condition was recreated by North Country ford in Coon Rapids, MN. We are continuing to get 2nd and 3rd opinions so that we can find a permanent solution.    There has been no further inspections besides service shops and local the dealership.   There were no service lamps or warning lights. The physical jerkiness and hesitation when accelerating was the main sign.   Forums and automotive pages alerted us to many other drivers experiencing similar issues.   The problem first arose around 1-2 months ago. Possibly the end of February to beginning of April 2025.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11657182,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2024","dateComplaintFiled":"04/28/2025","vin":"2FMPK3J96LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 82,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11657327,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"04/28/2025","vin":"2FMPK3K95LB","components":"POWER TRAIN","summary":"Transmission shudders under 35mph, with harsh down shifting and delayed up shifting. Issue is known to happen to 2019-2021 Edge/Nautilus built before March 11, 2021 that are equipped with a 8F35 Transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655880,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2025","dateComplaintFiled":"04/21/2025","vin":"2FMPK3J97LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 25 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was transmission fluid leaking from the bottom of the vehicle and the transmission seals, O-rings, and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655951,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/21/2025","vin":"2FMPK3K90LB","components":"ENGINE","summary":"transmission jerks when starting and stopping.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11653681,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"04/09/2025","vin":"2FMPK3K92LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving between 0-45 MPH, the vehicle was shuddering abnormally. The contact stated that at 47 MPH or above, the vehicle operated as designed. There were no warning lights illuminated. The contact stated that the failure was linked to Technical Service Bulletin: 21-2077. The contact called a transmission specialist and was informed that there was a lock on the transmission. The contact called the local dealer and was informed that the vehicle needed to be diagnostic tested. The mechanic informed the customer about replacing the torque converter. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no repair coverage on the vehicle. The approximate failure mileage was 130,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11648042,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2025","dateComplaintFiled":"03/13/2025","vin":"2FMPK3K93LB","components":"ENGINE","summary":"This is the results of a malfunctioning that occurred on this vehicle: Cause VERIFY CONCERN FOUND WHINEING NOISE WITH INTERMITTENT NO ENGAGEMENT CONDITION. INTERNAL METAL GRINDING CAN BE HEARD. METAL PARTICLES CONTAMINATING FLUID INDICATING MAJOR INTERNAL FAILURE. RECIEVED DTCS P073D UNABLE TO ENGAGE NEUTRAL, P0761 SHIFT SOLENOID C STUCK OFF, P07E4 UNABLE TO ENGAGE PARK, P07E6 STUCK IN PARK, AND P2707 SHIFT SOLENOID F STUCK OFF.  Correction REPLACE TRANSMISSION UNIT, TRANSMISSION COOLER AND FLUSH TRANSMISSION COOLER LINES OF CONTAMINATION. ENTER NEW TRID DATA INTO PCM AND PERFORM TRANSMISSION ADAPTIVE DRIVE CYCLE. RETEST.  I contacted the Manufacturer and was given recall program 20B39 to be performed on the vehicle as well.  1: Distorted or inoperative rearview camera, which can reduce rearward visibility and increase the risk of a crash.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11643868,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2024","dateComplaintFiled":"02/20/2025","vin":"2FMPK4J97LB","components":"UNKNOWN OR OTHER","summary":"Driving normally to work, without a warning the car started vibrating and jerking vigorously when the car is turn on\u2026if i try to drive it the car rolls but doesn\u2019t want to break.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11643676,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"02/19/2025","vin":"2FMPK4J94LB","components":"POWER TRAIN,ENGINE","summary":"I was driving my car and couldn't put it in reverse.   Then it worked and I drove it I was on my way to work and stopped to turn left and all of a sudden it wouldn\u2019t go into drive.  I would put it in drive and then it would automatically jump to park.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11642490,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2025","dateComplaintFiled":"02/13/2025","vin":"2FMPK4J92LB","components":"ENGINE","summary":"The vehicle is leaking coolant into the engine due to a failing EGR cooler. Problems include, white smoke coming from the engine, severe coolant loss, loss of heat, and foul smell coming from the vents. After a service inspection it was determined that the coolant leak is causing the engine to fail and a replacement engine is necessary.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11641455,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2025","dateComplaintFiled":"02/08/2025","vin":"2FMPK3J97LB","components":"STEERING,SUSPENSION,POWER TRAIN","summary":"Transmission has catastrophic failure and exploded while driving. Many components missing chunk of metal and or just completely mangled after explosion from under car when had to me turned 35\u00b0-50\u00b0 to go straight. Went to Google my issue and say the 2020, Ford edge had 3 recalls for transmission issues but for certain ones and mine want listed but had done a good amount of damage","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640988,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2025","dateComplaintFiled":"02/05/2025","vin":"2FMPK3J92LB","components":"UNKNOWN OR OTHER,ENGINE","summary":"Transmission issue, unable to diagnose with error codes as the system does not recognize it","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11637633,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2024","dateComplaintFiled":"01/22/2025","vin":"2FMPK4J9XLB","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the accelerator pedal failed to function as intended. The contact stated that the vehicle shuddered and jerked as if it was not getting enough fuel. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall or special programs. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11634703,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2025","dateComplaintFiled":"01/07/2025","vin":"2FMPK4J99LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle's transmission locked up, the transmission would not budge and so the engine proceeded to shut down. No warning lights had illuminated. The contact proceeded to restart the vehicle however again upon attempting to shift the transmission into gear the engine proceeded to shut down. The vehicle was towed to a local dealer, where the vehicle was diagnosed, the contact was advised that the torque converter was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 120,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11632998,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2024","dateComplaintFiled":"12/29/2024","vin":"2FMPK4J9XLB","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"While our vehicle hasnt been in an accident yet, the issue could possibly lead into one. Our vehicle is having transmission problems. Ford knows there is an issue with the trans. I have called them an spoke to someone but i forget his name. The issue is the computer needs flashed and updated with new shifting points. At low speeds or if your barely on the gas, the trans bucks,sputters and has issues driving smooth. Our vehicle only has 85k miles on it, the issue started about 5k miles ago. I have asked the people of reddit on the issue. Many people responded saying they have gotten theres fixed or the trans goes out. Seems like its a very expensive (to me) fix and i feel as though that since it is a known issue that Ford should be the one paying to flash and update shift points on there products. Its bad enough we pay an avg of 600 a month for our vehicles. Now why cant they make it rite and fix a known issue. I dont know if you guys can help push the issue and see about getting this taken care of. All help is appreciated.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11631826,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle continued to run but failed to move. The driver became aware that the vehicle was stuck in park(P). No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The dealer observed metal shavings in the transmission fluid. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 104,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11629829,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/20/2021","dateComplaintFiled":"12/10/2024","vin":"2FMPK4G94LB","components":"AIR BAGS","summary":"The contact owned a 2020 Ford Edge. The contact stated that while driving 40 MPH for unknown reasons, she crashed head-on with an unknown Dodge. The steering air bag did not deploy. The top edge of the air bag was activated but did not fully deploy. The contact sustained injuries to the right side of the knee, back nerve, right shoulder, and neck, and permanent knee bruises, and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a junkyard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 12,000. The insurance company deemed the vehicle a total loss.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11628682,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2024","dateComplaintFiled":"12/03/2024","vin":"2FMPK3J90LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11627967,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2024","dateComplaintFiled":"11/29/2024","vin":"2FMPK4K93LB","components":"UNKNOWN OR OTHER","summary":"I purchase this vehicle last year and its facing transmission problems already.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11627338,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"11/25/2024","vin":"2FMPK4J94LB","components":"ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS","summary":"Ford designed the vehicle with soy based insulation on the wires in the wiring harness, this attracts rodents which eat away at the wiring harness. Ford is aware of this but refuses to compensate or repair the damage. When the harness is compromised the tail lights, passenger airbag, passenger seatbelt and cross traffic warning indicators do not work. This presents multiple safety issues. The vehicle has been diagnosed by ford stating the damage was caused by rodents entering the passenger compartment through the outside vent of the heating system. My vehicle has been repaired three times for the same issue. Ford has refused to warrantee any damage and has tld me to turn it in to my insurance which I had done. this has caused my insurance premium to increase due to the claim. I have all the documentation from the occurrences and the transcript of my conversation with Ford customer service. I want at minimum the vehicle fixed or replaced at Fords expense. Previously Ford had spoken with my insurance company and told them the harness needed to be spliced, they did not replace the entire harness this caused the rodents to return and damage more of the harness..","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11626478,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2024","dateComplaintFiled":"11/20/2024","vin":"2FMPK4J98LB","components":"SEAT BELTS","summary":"Passenger seat harness locks up with no sudden breaking or any collision. Have to unbuckle, let it retract, then pull back over passenger. Bought used with approximately 14,000 miles on it. If there should be an accident, passenger may be pinned.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11625656,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2024","dateComplaintFiled":"11/16/2024","vin":"2FMPK4J90LB","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Front camera malfunction, not available. I\u2019ve tried to reset by disconnecting the battery for over an hour. Will not reset. Every time I start my vehicle I get the warning. Cleaned the windshield and that has not helped. I have 25,000 miles on my 2020 Ford Edge.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623643,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2024","dateComplaintFiled":"11/05/2024","vin":"2FMPK3K99LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving in third gear, the transmission was skipping and the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,200.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623046,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2024","dateComplaintFiled":"11/01/2024","vin":"2FMPK4AP3LB","components":"POWER TRAIN","summary":"Rear Drive Unit/Differential has failed.  This is the second time in 4 years that it has failed leading to drivetrain issues to the rear wheels.  I'm not sure how significant an incident would be if the Rear Power Transfer Unit fails while drive at highway speeds.  Ford has released Technical Service Bulletins for the problem, so they are aware that there is an ongoing issue.  Yet is is the owners responsibility to make the repairs.    I have attached a copy of the receipt from the first repair.  The vehicle is currently at the same dealership for the same issue.  This time, the dealer claims I need to replace the entire Rear Drive Unit at my expense.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11622182,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"10/27/2024","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"Power Train has failed multiple times on this vehicle. It loses power on the highway, reverses when in drive, and does not shift down to make the vehicle slow to a safe speed. This puts me and others in danger because you can not predict that or when there will be a failure that hits a person or other car. This has been taken to a mechanic and confirmed as power train failure in a 4 year old, 100K mile car. Ford claims no recalls even though the same recall exists for other makes and models of the same kind with different VINS. Has thrown multiple codes.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11621628,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2024","dateComplaintFiled":"10/23/2024","vin":"2FMPK3J95LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle sputtered abnormally. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 86,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11619191,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/10/2024","vin":"2FMPK4K92LB","components":"FORWARD COLLISION AVOIDANCE","summary":"The Forward Collision Warning system became inoperative because of a failed electronic module. The dealership indicated that the self test ipma code u3009-49 test diagnostic called for the ipma replacement and programing.  The failure of this component endangers pedestrians, other vehicles and passengers by failing to stop the vehicle when an imminent collision is about to occur.   Given the 63,000 kilometres of this vehicle when the module failed, its expected life of 250,000 kilometres, the cost of replacing this component during its life, at more than 20% of the purchase price of the vehicle, is ridiculously high.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11617204,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"09/30/2024","vin":"2FMPK4J91LB","components":"POWER TRAIN,AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Ford Edge. The contact stated that after the dealer overfilled the engine oil during an oil change, there was smoke coming from the rear end of the vehicle while driving. The vehicle was taken back to the dealer, and the engine oil was changed a second time. The contact stated that after the dealer redid the oil change, the \"Pre-Collision Assist Not Available\" message displayed on the Ford App. Additionally, the vehicle lost motive power while driving. The \"Power Train Malfunction\" message was displayed, and the air bag warning light was illuminated. The vehicle was then taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525); where the battery was replaced; however, the failure persisted. Ken Garff Ford Ft. Collins was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616550,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2023","dateComplaintFiled":"09/26/2024","vin":"2FMPK3J97LB","components":"POWER TRAIN","summary":"2020 Ford Edge is Surging/Bucking/Jerking when you first take off at low speeds of 20mph or less. This ongoing issue could cause an accident to happen by the vehicle not getting to proper speeds as it should. Took my 2020 Ford Edge to my local Ford Dealer and they Updated the Software to the Transmission per TECHNICAL SERVICE BULLETIN 8F35 Transmission. At first it seemed better, but the Surging/Bucking/Jerking quickly came back. Took my Edge back to the Ford Dealership once again but they didn't do anything literally scratching their heads wondering themselves what's up with these Edges transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616665,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2024","dateComplaintFiled":"09/26/2024","vin":"2FMPK4J91LB","components":"STEERING,FORWARD COLLISION AVOIDANCE","summary":"Forward collision warning stopped working which in turn caused the cruise control to not work.  Then the PSCM (power steering control module) just went out all at once.  Was driving and it showed warning on the dash. I drove on and parked. When I went to start back, it started fine but couldn\u2019t move steering wheel.  I\u2019m seeing this has been a problem with other owners and the same year model.  Ford has done a recall on edge for years around 2020 but not that particular year.   Gonna cost $2772.59  to fix at dealership.   Always owned ford but very disappointed how this happened with very little warning at all.  If it had locked up while I was driving it would have been a major accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616119,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2024","dateComplaintFiled":"09/24/2024","vin":"2FMPK4J98LB","components":"SUSPENSION","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and making a turn, the rear end of the vehicle was jerking back and forth. The contact stated that the struts, radiator, and rear differential had previously been replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 69,521.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11614187,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2024","dateComplaintFiled":"09/12/2024","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was shaking and was losing motive power. The contact depressed the accelerator pedal and the RPM raised to 3,000 RPM but the vehicle failed to respond as needed. The contact stated that the check engine warning light and the \"Wrench\" symbol were illuminated. The contact pulled off the roadway and stopped. The contact stated that she was hearing an abnormal \"clanking\" sound underneath the vehicle. The contact turned off and restarted the vehicle and shifted into drive(D) and the vehicle made the abnormal clanking sound. The accelerator pedal was depressed; however, the vehicle was barely moving. The contact had the vehicle towed to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V011000 (Power Train). The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11613110,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2024","dateComplaintFiled":"09/06/2024","vin":"2FMPK4J97LB","components":"ENGINE","summary":"Head gasket blew at 87, 000. Had complete head gasket replaced. less than 2000 mile with the new head gasket engine blew.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11612696,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2024","dateComplaintFiled":"09/04/2024","vin":"2FMPK4K92LB","components":"POWER TRAIN","summary":"Transmission assembly lost ability to operate in reverse. This happened while attempting to reverse in a public area. I had enough turn radius to get around an obstruction and drive home. While driving home, the vehicle shuttered under acceleration. There were intermittent delays in acceleration also. The vehicle would not reverse out of driveway the next day. Reverse camera engaged, but no movement. The vehicle the illuminated a message of \u201cSHIFT SYS FAULT. Service Required\u201d. I had the vehicle towed to a repair facility for inspection. The Master ASE certified technician found that the fluid smelled burned, but there was not excessive metal shavings in fluid. He determined that the transmission had an internal failure and recommended replacement of transmission. This transmission has 123,000 miles on it. Transmission fluid was manually drained and filled at 119,500 with the manufacturer\u2019s recommended \u201cMOTORCRAFT MERCON ULV AUTOMATIC TRANSMISSION FLUID #XT12QULV\u201d. I am having the transmission replaced at a cost of $5000. I have owned this vehicle since 108,000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11611855,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2024","dateComplaintFiled":"08/30/2024","vin":"2FMPK4K93LB","components":"SEAT BELTS","summary":"The contact owns a 2020 Ford Edge. The contact stated that the front driver's side seat belt had failed to extend as needed. The contact stated that the seat belt required to be retracted and to be pulled continuously until it extended as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,300.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11611712,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"08/29/2024","vin":"2FMPK3G99LB","components":"POWER TRAIN","summary":"The torque converter is slipping mostly during speed up in lower gears as a shuddering experience. Not safe to pass during these hick-ups due to the hesitations. I had it in at Apple Ford in White Bear Lake, MN. where they found it in the diagnostic performance. No warning lamps. It first started at around 67 or 68K miles. 70k miles on it now.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11610086,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2024","dateComplaintFiled":"08/21/2024","vin":"2FMPK4J98LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 30 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The failure occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608649,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2024","dateComplaintFiled":"08/15/2024","vin":"2FMPK4J96LB","components":"POWER TRAIN","summary":"Ford created a terrible transmission and torque converter that has given countless people issuses including me. Unreliable Ford quality has created another vehicle that is not safe to drive without fear of losing power while driving. This vehicle feels like the transmission is going to break at any given time with 32000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608195,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2023","dateComplaintFiled":"08/13/2024","vin":"2FMPK3K98LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked and hesitated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that a replacement transmission was required. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608358,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2024","dateComplaintFiled":"08/13/2024","vin":"2FMPK3G98LB","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"No warning lamps came on but while crossing after stopping at a stop sign the car was jerking and did not want to accelerate almost causing me to get hit by another car. This issue has been present since around 45k miles. I\u2019m currently at 85k on odometer. This was the first time I realized how dangerous this can be. I followed all traffic laws and due to the sluggishness of acceleration due to the jerking I was nearly hit. I went to the dealership and they said it was the torque converter gone bad. The same issue that has been the cause of recall on almost every other model of the same year, the 2020 Ford Edge. This has been ongoing issue for Ford because my mother has a 2016 Ford Escape that was recalled for the torque converter. This is costing me a few thousand dollars to repair since they haven\u2019t recalled my particular vin. This will be the reason I never buy a Ford again!!!!!","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11607254,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2023","dateComplaintFiled":"08/08/2024","vin":"2FMPK3J90LB","components":"POWER TRAIN","summary":"The contact's wife owns a 2020 Ford Edge. The contact stated while driving from a complete stop to approximately 35 MPH, the vehicle was bucking and jerking. There was no warning light illuminated. The contact stated that the failure had been recurring. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to TSB Number: 21-2081. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11607394,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2024","dateComplaintFiled":"08/08/2024","vin":"2FMPK4AP9LB","components":"ENGINE","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving approximately 5 MPH and attempting to leave a parking lot, the vehicle made an abnormal sound and the engine shut off unexpectedly. No warning light was illuminated. The vehicle was not drivable and was towed to a dealer. The vehicle was not diagnosed; however, the contact was informed that the battery box had melted. The dealer was awaiting a diagnostic test. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 68,858.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11605575,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"07/31/2024","vin":"2FMPK4J95LB","components":"ENGINE","summary":"Engine / transmission shudder / jerk when accelerating at low speeds.  Dealer performed software update and advised of misfiring.  Plugs and Coil Packs replaced.  Issue persisted.  Hundreds of similar complaints on forums online for 2019-2022 Ford Edge's with the 2.0L engine.  Ford has still not produced a solution, and multiple dealers (per forum discussions) have suggested replacing transmissions and other parts to fix the issue with no success.  Seems like Ford is stonewalling its customers despite this known and wide spread issue which seems to occur between 55,000-80,000 miles (when their warranty conveniently ends at 60,000 miles).","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11605473,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"07/30/2024","vin":"2FMPK4J99LB","components":"UNKNOWN OR OTHER","summary":"A/C compressor failure. Unknown cause. Marginal safety impact - A/C necessary during extreme heat due to heart and lung conditions. Problem reported to, diagnosed by, and fixed by Nucar Ford Service (Plymouth, NH). No warnings or other symptoms. A/C simply stopped working during extreme heat wave. Service department reported no recalls, but shared that there are 2-3 other vehicles of the same model with the same issue currently in the shop. Vehicle is a 2020 with 30K miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11604861,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2024","dateComplaintFiled":"07/27/2024","vin":"2FMPK4J97LB","components":"AIR BAGS","summary":"I was driving down the road, coming around a bend and then I was in bushes with a tree in the hood of my car. The car was slanted in an embankment. The driver could not get out of the door they crawled over to the passenger side and got out of the vehicle. The car was wedged between two trees. The airbags never deployed on this front impact accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11604823,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2024","dateComplaintFiled":"07/26/2024","vin":"2FMPK4J90LB","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"Powertrain issues less than 60,000 miles car having severe issues changing gears from 2 to 3rd gears, acceleration causes increase in hesitation after first gear causing hazards beginning at 20 through 40 MPH limiting ability to accelerate onto highways or appropriately pull into traffic on byways. Contacted Ford dealer locally who states the vehicle is no longer under powertrain warranty effective 12/23. Scheduled inspection at Ford dealer is 8/20. Independent repair shop scheduled 8/5. No previous or current warning lamps or lights detecting issues with system and issue began occurring 7-12-2024","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11600816,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2024","dateComplaintFiled":"07/10/2024","vin":"2FMPK3J95LB","components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving 20-35 MPH, the vehicle shuddered and jerked while shifting into gear. There was no warning light illuminated. Additionally, the contact stated while driving 70 MPH, the vehicle hesitated. The vehicle was taken to an independent mechanic, where it was test-driven, and the failure was replicated. The contact was referred to another independent mechanic, where the vehicle was being diagnosed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11601028,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2024","dateComplaintFiled":"07/10/2024","vin":"2FMPK3K98LB","components":"UNKNOWN OR OTHER","summary":"Starting the engine is completely fine. However, when I shift the gear into drive or reverse, it starts shaking. As I slowly accelerate, the shaking gets worse.  I think something is wrong with the transmission. According to local mechanic","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11597453,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2024","dateComplaintFiled":"06/28/2024","vin":"2FMPK3J99LB","components":"ENGINE","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed and coming to a stop light, the vehicle lost motive power and stalled, with the check engine warning light illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the residence. The dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11597474,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2024","dateComplaintFiled":"06/28/2024","vin":"2FMPK3K97LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11595884,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"06/22/2024","vin":"2FMPK3K96LB","components":"POWER TRAIN","summary":"Vehicle has 950000 miles. Started hesitating and shuddering while changing gears at 50k and has progressively gotten worse. Has been to two dealers with diagnosis of transmission and/or torque converter replacement. Estimates between $4-8.5k to replace/repair. Quick internet search shows that this is a very common and known issue to Ford. Why has there not been a recall on this vehicle for these problems?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11595524,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2024","dateComplaintFiled":"06/20/2024","vin":"2FMPK4J93LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered until reaching 35 MPH. The contact stated that the failure occurred several times. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired.  The manufacturer was made aware of the failure. In addition, the contact was informed about TSB: 21-2081; however, the contact was informed that the repair could not be covered under the TSB. The failure mileage was approximately 68,200.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11594039,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2023","dateComplaintFiled":"06/12/2024","vin":"2FMPK3J93LB","components":"SEAT BELTS","summary":"Faulty drivers seatbelt. The seat belt will either have a tremendous amount of slack to where it provides no restraint. This is concerning in the chance that an accident occurs; the chest strap hangs onto my lap. OR it will do the exact opposite and not give enough slack to buckle and gets stuck in the retracted position. When this happens I cant even put on my seat belt, giving me no choice but to ride around unsafe. My fear is getting into an accident and not having this critical piece of equipment protect me. There is also the concern of being pulled over and ticketed for not wearing my seat belt. Given that this is the drivers seatbelt malfunctioning, it\u2019s unavoidable, It\u2019s not like I can sit somewhere else to buckle up properly; especially if I am out already and just trying to head home when this occurs. I have spoken with Ford Motor Company twice about this (7/11/23 and (6/12/24) and opened up two different claims, but because this does not fall under my warranty it\u2019s not covered? I stressed that this is a SAFETY concern not wear and tear. Neither time that I called was this issue properly handled. Does it take a major accident, injury and lawsuit for them to take a customer seriously when they are reporting safety restraint malfunctioning? They were unwilling to help solve this issue, and this raises serious concerns for me as well as anyone else who owns this model (or a ford in general). This should at least be a safety recall. Instead they are charging the owner to replace their faulty safety harness.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11592777,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2024","dateComplaintFiled":"06/06/2024","vin":null,"components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 55 MPH, the vehicle suddenly experienced a loss of motive power and stalled. During the failure the message \"Low Coolant\" was displayed, and the check engine warning light illuminated. The vehicle was towed to the local dealer who diagnosed and determined that coolant had leaked into cylinder #3 and caused severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 69,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11592690,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2024","dateComplaintFiled":"06/05/2024","vin":"2FMPK3K93LB","components":"SEATS","summary":"The contact owns a 2020 Ford Edge. The contact stated that while turning off and entering the vehicle, the contact observed a burning odor inside the cabin of the vehicle. The vehicle was inspected, and the contact observed a huge hole in the seat back of the passenger's seat. The vehicle was taken to a dealer where it was diagnosed that the heating element for the seat heater had shorted out. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11592243,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2023","dateComplaintFiled":"06/03/2024","vin":"2FMPK3K90LB","components":"POWER TRAIN,SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle was shuddering. The service transmission warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the torque converter needed to be replaced. Additionally, the contact was informed that the ABS sensor and the wheel speed sensor needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11592016,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2023","dateComplaintFiled":"06/02/2024","vin":"2FMPK3K98LB","components":"ENGINE","summary":"Jumpiness and jittering and chugging up to 35 mph","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11590176,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2024","dateComplaintFiled":"05/22/2024","vin":"2FMPK3J94LB","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission.  2020 Ford edge sel backup camera is out and needing replaced as well.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587793,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2023","dateComplaintFiled":"05/09/2024","vin":"2FMPK4K90LB","components":"POWER TRAIN","summary":"The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 43,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587913,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2024","dateComplaintFiled":"05/09/2024","vin":"2FMPK3J91LB","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Ford Edge. The contact stated that the USB port became inoperable. The vehicle was taken to the local dealer, who stated that the unit was destroyed. There were no warning lights illuminated. The dealer informed the contact that liquid might have fallen into the unit. The vehicle was repaired. The contact replaced the charging cord. The contact stated that while driving at an undisclosed speed, the screen went black. The vehicle was taken to the same local dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) needed to be replaced and there was no warranty coverage on the vehicle. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 39,006.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587354,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2024","dateComplaintFiled":"05/07/2024","vin":"2FMPK3J9XLB","components":"POWER TRAIN","summary":"When accelerating the car hesitates or has jerking action from 10-30 MPH.  When this happens I was almost rear ended a few times due to almost coming to a quick stop jerking action where the car is very slow accelerating from an intersection.  I have done some research to find out that there are hundreds with the same issue with Ford Edge cars.  This issue is getting more noticeable as the car gets older.  Having problems with some dealerships getting the problem resolved or fixed.  I was told to fill out your form with this information.  Thank you for your time.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587505,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"05/07/2024","vin":"2FMPK4J99LB","components":"ENGINE AND ENGINE COOLING","summary":"The contact's daughter owns a 2020 Ford Edge. The contact stated while driving 50-55 MPH, the vehicle started losing motive power. The coolant temperature warning light was illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle was unmovable. The contact then purchased coolant and added coolant to the reservoir. The contact was able to drive the vehicle; however, the failure recurred within 2 hours. The contact added coolant to the vehicle and was able to continue driving. The vehicle was taken to the Ford dealer, where the contact was informed that she would be charged a fee for a diagnostic test. The contact declined and the vehicle was taken to the dealer where it was purchased. The vehicle was not diagnosed or repaired. The contact stated that her grandfather who was an independent mechanic inspected the vehicle and informed her that coolant could be leaking into the engine. The contact related the failure to Ford Campaign Number: 20-2234. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587256,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/06/2024","vin":"2FMPK4K96LB","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any \"power\".   The car would not increase in speed. I noticed the \"wrench\" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse.   The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request.  If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11586016,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2024","dateComplaintFiled":"04/30/2024","vin":"2FMPK3K91LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585765,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2023","dateComplaintFiled":"04/29/2024","vin":"2FMPK4AP8LB","components":"SUSPENSION","summary":"The contact owns a 2020 Ford Edge. The contact stated that while towing a 2014 Fleetwood Providence 42P, the contact made a turn around a curve, drove over a bump in the roadway, and the vehicle went into a death wobble. Additionally, while driving 20 MPH, the vehicle drove over a bump in the roadway, and the vehicle went into a death wobble. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 17,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11582910,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2024","dateComplaintFiled":"04/14/2024","vin":"2FMPK4K94LB","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA  I  felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and  the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn\u2019t put the car in drive. I tried to re start the vehicle again and got it into drive and was able  to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559  on [XXX] the vehicle now has only 96,634 I\u2019ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I\u2019m calling enterprise for warranty information if there\u2019s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11579871,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2024","dateComplaintFiled":"03/28/2024","vin":"2FMPK3K95LB","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11579764,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2024","dateComplaintFiled":"03/27/2024","vin":"2FMPK3J93LB","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11576811,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2024","dateComplaintFiled":"03/12/2024","vin":"2FMPK4AP4LB","components":"ELECTRICAL SYSTEM","summary":"The screen sometimes won\u2019t work at all. Just get a black screen and the power button won\u2019t turn it back on. Tried pressing all buttons and it wouldn\u2019t turn on until I shut off the car and turned it back on.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11574968,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2022","dateComplaintFiled":"03/01/2024","vin":"2FMPK4J9XLB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact stated that upon shifting the vehicle into reverse, the center display failed to display a rearview image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11572836,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2024","dateComplaintFiled":"02/19/2024","vin":"2FMPK3J91LB","components":"POWER TRAIN","summary":"I purchased my 2020 Ford Edge in Dec 2021 with 8,000 miles at Covert Hutto. Looks like this car was being transferred to dealership after dealership. I feel that Ford should payoff my car and give me  another car and take ownership of it being a bad production seed. It was built in Canada during the pandemic. I won\u2019t feel safe because they took my transmission apart and how would I know if or whenever the torque converter is replaced it won\u2019t damage quickly or something else goes wrong before my 60,000 mile\u2019s warranty expires.   Powertrain was the component that failed and/or malfunctioned.  It\u2019s at Covert Ford and is it available for inspection upon your request.  I was in my driveway when the powertrain wrench light appeared on my dashboard.  Yes the problem has been confirmed by Covert Ford service department.  My vehicle was inspected by the License Transmission specialist at Covert Ford.  There were no warning signs until I started my vehicle. I received a email alert and my FordPass app had an alert messages.   There were no prior problem.   The problem appeared on [XXX] and I towed it first thing on [XXX].  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11570750,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2022","dateComplaintFiled":"02/08/2024","vin":"","components":"VISIBILITY,STRUCTURE,BACK OVER PREVENTION","summary":"The contact owns a 2020 Ford Edge. The contact stated that the vehicle was included in NHTSA Campaign Number: 20V575000 (Visibility) and the vehicle was repaired before the contact took ownership of the vehicle. The contact stated that after taking ownership of the vehicle, the rearview camera failed to display an image in the rear of the vehicle. The camera displayed a black screen in cold and snowy weather. The contact stated that the carpet near the wheel wells would collect snow causing ice to form around the tires, causing damages to the tires. The vehicle was taken to the dealer where it was confirmed that NHTSA Campaign Number: 20V575000 (Visibility) was related to the present failure; however, the vehicle could not be repaired free of charge. The dealer had placed washers near the wheels to prevent snow from accumulating by holding down the carpet. The vehicle was sprayed with a liquid to prevent further damage to the wheel wells as well as another liquid on the back over the camera to ensure that the rear of the vehicle would be properly displayed. The contact stated that the repairs only prevented the failure from occurring temporarily. The manufacturer was made aware of the failure and a complaint was filed. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 86,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11557549,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2023","dateComplaintFiled":"11/29/2023","vin":"2FMPK3J97LB","components":"POWER TRAIN","summary":"The transmission jolts and disengages while driving,","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11556355,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2023","dateComplaintFiled":"11/21/2023","vin":"2FMPK4J98LB","components":"POWER TRAIN","summary":"Severe jerking, hesitation and jerking when starting acceleration up to 35/40mph. Already had faulty EGR cooler replaced one month ago. Lost ALL coolant with no overheating signs on dash and coolant leaked into exhaust causing dense white smoke and horrible smell. This happened when only driving 5 houses down from my house.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11555815,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2023","dateComplaintFiled":"11/18/2023","vin":"2FMPK4J96LB","components":"UNKNOWN OR OTHER","summary":"When I was driving and made a left turn. The car completely stalled on a busy street. Car would not drive at all.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11554651,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2023","dateComplaintFiled":"11/11/2023","vin":"2FMPK4K95LB","components":"POWER TRAIN","summary":"The torque converter is failing and in one incident failed to provide power when accelerating. This created a safety risk as I was nearly rear ended when merging into a highway and lost the ability to accelerate.   The torque converter has deteriorated and now caused the need to replace the transmission as well. I took the vehicle to a FORD dealer and they confirmed the torque converer has failed. They did not further inspect the transmission at that time.  I have now taken it to an independant repair center and they inspected the transmission as well and found black transmission fluid due to metal shaving from the torque converter. This vehicle is 400 miles out of warranty and purchased as a certified pre owned from a ford dealer May 2023.  Our mechanic has mentioned that this is a known issue for this vehicle.  Up until this incedent there was no warning of any problems. I had noticed the car was shifting weird and shuddering slightly. When I discussed this with the local ford dealer, they explained that it was supposed to shift like that due to the type of transmission it had. Since then the car is barely drivable - scheduled for repair by my independent repair center 11/20.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11549892,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2022","dateComplaintFiled":"10/13/2023","vin":"2FMPK3J9XLB","components":"POWER TRAIN,UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"Problem with car jerking when driving went to dealership  and still having the problem He said that it was internal and nothing else he can do  he said he changed parts paying a  $725  note a month while it sits can't drive it . scare to put on the road don't want it to break down I also end up paying out of pocket. The car was purchased  through Enterprise  Car Sales  payment is going to Santander Consumer USA payments are always paid in  advance of a week and a half.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548429,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2023","dateComplaintFiled":"10/05/2023","vin":"2FMPK4K93LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated while depressing the accelerator pedal, the vehicle sputtered and hesitated before shifting into gear and accelerating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11547760,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2023","dateComplaintFiled":"10/02/2023","vin":"2FMPK3J97LB","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"The rear view camera on my 2020 Ford Edge works intermittently. I found recall \"NHTSA ID21V011000\" and called Ford, but they say this does not apply to my vehicle. The symptoms described in the recall are the same as I am experiencing. This is definitely a safety issue and I am asking that this recall be extended to include my vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11547082,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2023","dateComplaintFiled":"09/28/2023","vin":"2FMPK4G95LB","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"I just had my car looked at by two different mechanics about rear differential. They told me those last the life of the car. So, they told me to look up recalls because that could be the issue.  I only have 64000 miles on the car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11543550,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2023","dateComplaintFiled":"09/09/2023","vin":"2FMPK3J99LB","components":"POWER TRAIN,ENGINE","summary":"I have a 2020 Ford Edge SEL and out of nowhere on 09-08-2023 smoke was pouring out of the exhaust and the car was misfiring. I looked further into it and it seemed to be the coolant was leaking down into the cylinder and causing it to burn through the exhaust making it very difficult to breathe. I sat in the car at a drive through for a couple minutes and it was unbearable to breathe. The car is stalling out while accelerating and could be very dangerous depending on where it stalls.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11541097,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2023","dateComplaintFiled":"08/28/2023","vin":"2FMPK4AP7LB","components":"UNKNOWN OR OTHER","summary":"I was at a stop light and attempting to go when it turned green. It was like the gas pedal wasn't communicating with the car. I had no acceleration for a few seconds and then it was kind of trying to go and it would lose it again. It corrected itself finally, but if that happens when I'm trying turn and a car is coming, that would be extremely dangerous. It has happened a couple times in the past. The first time it happened the powertrain malfunction indicator light came on. At that time, I pulled over and turned the car off for a bit and it corrected itself.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11535474,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2023","dateComplaintFiled":"07/31/2023","vin":"2FMPK3J95LB","components":"POWER TRAIN","summary":"Powertrain went out in 4 lane hallway, transmission and drive shaft.   There was a power train light that went on a few days before.  I made appt with Ford and had to be towed there for my appointment, was unable to make it there.  the people at ford told me that they have had to fix this same thing on multiple/many vehicles.  But mine was under recall. Why? 2fmpk3j95lba74164","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11528514,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"06/23/2023","vin":"2FMPK3J93LB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"Rearview camera displays black distorted image. Vehicle is available for inspection upon request. The sensors do not appear to work as designed, which coupled with the distorted image allows for accidental backing if not careful. The problem has been acknowledged by FORD via recalls on other model years, but not the 2020. Manufacturer will inspect for a fee. Police and insurance have not been involved as there has been no accident with my vehicle. No warning signs or lamps illuminated to advise of this problem at any time. The camera first started displaying the distorted image last week, 15 June 2023.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11527461,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2023","dateComplaintFiled":"06/16/2023","vin":"2FMPK3K98LB","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Purchased 5-25-23 from Chevy dealer with 70,000 miles on odometer.  When putting car in drive to about 35 mph the car jerks then it seems to run smoother at higher speeds.   Is it some sort of adaptive transmission issue or could it be something else?  How do I find out without spending an arm and a leg after putting a great investment in purchasing this vehicle already? Any advice?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11527458,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"06/16/2023","vin":"2FMPK4AP2LB","components":"TIRES","summary":"Tire size: P 245 / 50 R 20 Took SUV fo Ford dealer for oil change and tire rotation.  The dealer did not rotate the tires due to all four tires having defects:  LF: weather cracked RF: split RR: split LR: split I purchased this vehicle in 2020 and it only  has 16,080 miles on it.  See attached documents from the Ford dealer","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"HANKOOK","productModel":"VENTUS S1 NOBLE 2","size":"245/50R20 102V","manufacturer":"Hankook Tire America Corp."}]},{"odiNumber":11526773,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"06/13/2023","vin":"2FMPK3J93LB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at low speeds, while shifting into first and second gear, the vehicle hesitated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to a transmission failure. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 56,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11526090,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2022","dateComplaintFiled":"06/08/2023","vin":"2FMPK3J9XLB","components":"POWER TRAIN","summary":"The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the occupants smelled fumes in the interior of the vehicle and began to experience adverse effects. No warning lights were displayed on the instrument panel. The vehicle was taken to the dealer, who failed to determine the cause of the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the issue and a case was opened, and the contact was referred to the NHSTA Hotline. The failure mileage was 70,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11521379,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"05/10/2023","vin":"2FMPK3J92LB","components":"VISIBILITY","summary":"The contact owns a 2020 Ford Edge. The contact stated while her husband was driving 65-70 MPH with her and her 21-month-old son in the rear seats, she heard abnormal exploding sounds and noticed that the sunroof glass panel had exploded into several pieces. There were no injuries sustained. The contact stated that the shade guard was closed at the time of the failure occurred. The contact's husband veered to the side of the road, where he removed and discarded the sunroof glass panel broken pieces. The contact stated that duct tape was applied to the sunroof several times while driving to the destination. Two unknown dealers were notified of the failure but did not provide any assistance. Additionally, the vehicle was taken to the local dealer, who informed the contact that the vehicle needed to remain with the dealer for diagnostic tests and repairs. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11520370,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"05/04/2023","vin":"2FMPK3K92LB","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being told \u201cwe can\u2019t recreate the issue\u201d Again, this was down a private lane no one and nothing around. I got out the 2nd time and observed under and around the car and there was NOTHING. If this were to occur on the road it could potentially put mine and my children\u2019s lives in danger as they are almost always with me. I also have teens learning to drive and had this happened to them, it\u2019s untelling what the consequences could have been. I am completely terrified to drive this car again.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11519047,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2023","dateComplaintFiled":"04/26/2023","vin":"2FMPK4K91LB","components":"STRUCTURE","summary":"The contact owns a 2020 Ford Edge. The contact stated that while the electronic rear hatch door was opened, the contact stated while placing items into the rear hatch, the rear hatch door erroneously closed making striking the contact. During the failure no injury was reported. The vehicle was taken to the local dealer who diagnosed that a rear hatch door shock had failed. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11517737,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2023","dateComplaintFiled":"04/18/2023","vin":"2FMPK3K97LB","components":"POWER TRAIN","summary":"Vehicle jumps and surges forward when shifting in the lower gears.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11517372,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2023","dateComplaintFiled":"04/17/2023","vin":"2FMPK4K95LB","components":"SEAT BELTS","summary":"Driver seat belt locks in retracted position and unable to fasten. This occurs often a heat soak on hot days. Forces operation of vehicle without use of seat belt to get home from work. after vehicle cools overnight the seatbelt unlocks for the next day, but has reoccurred 3 times in a week. No warning lights except for fasten seat belt warnings.  The obvious risk is to the driver not being able to wear a seatbelt.  Took the vehicle to dealer today 4/17 as it is a safety item, but was told that unless they find something nothing will be done.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11516930,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2023","dateComplaintFiled":"04/13/2023","vin":"2FMPK4J91LB","components":"WHEELS","summary":"Swollen 2-part Lug Nuts","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11512179,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2023","dateComplaintFiled":"03/16/2023","vin":"2FMPK3K97LB","components":"POWER TRAIN","summary":"Just bought this car not even a month ago.  Drove less than 80 miles.  After doing my actual behind the wheel test w highway patrol in the car (Missouri) I noticed the car shifting and jerking into gear as I'd accelerate from a stopped or parked position.  No warning lights displayed at that time.  Husband drove it this morning to work and did the same thing and now the wrench light is displayed.  Being towed to the dealership on Monday since everything I've read says do not continue to drive.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11509476,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"01/10/2023","dateComplaintFiled":"02/28/2023","vin":"2FMPK3G99LB","components":"POWER TRAIN","summary":"My daughter along with my son in law had parked the car under the carport, once parked they got out to get my grandchildren out, My son in law get the baby on the passengers side while my daughter the drivers. My son in law got his side and shut the door. My daughter takes a bit longer because my oldest grandboy has special needs and takes a little longer. Once she shut his door with the drivers door still open the car rolled back. The drivers door struck my daughters knocking her down to the concrete. She had to toss my grandson to get him clear of the car, His head also struck the concrete. The car then ran over my daughters upper right leg. the car proceeding down hill and across the street where it struck the house across the street. Police and EMS where called, at the time my daughter refused transport. I took her the the ER , nothing was broken but she had major contusions and pain, My grandson was taken by POV the the Children's hospital to have his shunt checked. After a couple days my daughter was still complain of a headache and eye pain, she went back to the ER where she was diagnosed with a concussion. The car is currently at the dealership","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11508688,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2023","dateComplaintFiled":"02/23/2023","vin":"2FMPK4J98LB","components":"FORWARD COLLISION AVOIDANCE","summary":"When I\u2019m driving all the sudden my braking system will say collision warning and slam the brakes on, the car pump the brakes and stop moving. It just does it at random times out of nowhere. Seems like most times I\u2019m going at slow speed but I\u2019m afraid I\u2019m going to get rear ended. I\u2019ve already taken it to Ford once and the reset code to system telling me Ford knows about this error but has not recalled it yet!  This is very scary while driving and dangerous\u2026 plus I have children in the car!","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11500263,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2022","dateComplaintFiled":"01/05/2023","vin":"2FMPK4K9XLB","components":"VISIBILITY","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the rear window shattered without impact. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was taken to Safelite Auto Glass where the window was replaced. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 23,500.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11500358,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2022","dateComplaintFiled":"01/05/2023","vin":"2FMPK4K9XLB","components":"VISIBILITY","summary":"Was just driving along and the back window just shattered. Already repaired Tempered glass it did not hurt anyone. No Safelite Auto Glass No Unknown","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11499574,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2022","dateComplaintFiled":"12/30/2022","vin":"2FMPK4AP9LB","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11495211,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2022","dateComplaintFiled":"11/28/2022","vin":"2FMPK3G98LB","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2020 Ford  Edge. The contact stated while parking the vehicle and the vehicle accelerated without any warning, causing the vehicle to strike the building in front. The air bags deployed. No one was injured. A police report was filed. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11491606,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2022","dateComplaintFiled":"10/31/2022","vin":"2FMPK3G99LB","components":"UNKNOWN OR OTHER","summary":"The parts involved were lug nuts. I had a flat tire and was unable to remove/replace the flat because the lug wrench supplied with the car would not fit the nuts. Fortunately I had other tools available that I was able to use to remove the lug nuts otherwise I would have been stranded. When I went to a Ford service center I was informed that the lug nuts were swollen. They told me that this was a well known issue with Ford and that the lug nuts would have to be replaced. The cost to replace these lug nuts was over $200. Attached fine pictures of the lug nuts and receipt for work done. All the lug nuts were damaged by the service center in their efforts to remove them. The pictures attached are of the worst damage.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2022","dateComplaintFiled":"10/24/2022","vin":"2FMPK3K96LB","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Husband was driving us home. Vehicle lost power, car started slowing down. Had to pull over to side of road. Car would restart but continued to die and would not change gears.  3 occurred for several hours. Got car towed to dealer ship. The next day car started ok. This could have caused an accident  and could have killed somebody. Car is currently at dealership. Have not been told what is wrong at this time. Only have towing paper work at this time. Just received a call they says it\u2019s the fuel pump.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490440,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/22/2022","dateComplaintFiled":"10/22/2022","vin":"2FMPK4K98LB","components":"UNKNOWN OR OTHER,VISIBILITY","summary":"On 10/22/2022 while driving on a highway at the posted speed limit, without warning the Panorama Sun Roof exploded showering shards of glass on Myself and My Wife. The glass sunroof was properly closed but the inside headliner panel was open to enjoy the sun.  The moderate average temperature outside at this time was approximately 68 degrees.   This vehicle currently has approximately 12,250 miles on it. When the sunroof suddenly exploded, my wife sustained cuts to her hand and both of us were covered in shredded glass, including tiny glass shards embedded in our scalps. The explosion was so sudden and loud I nearly lost control of the vehicle. Fortunately, there was minimal traffic on the road at the time of the explosion with no vehicles immediately in front of us.   Research has revealed many incidents of exploding sunroofs on various Ford models, with an exceptionally high incident rate for the Ford Edge model.  It was further discovered that this exploding sunroof issue in various Ford models has been ongoing since 2008 with the Ford Motor Company being made aware of this defect.    Research has further indicated to date, Ford has failed to issue a recall for this serious and dangerous defect.  If  our grandchildren had been rear seat passengers (which is often the case), this incident could have been tragically much worse.  Not only did the exploding sunroof cause a serious, dangerous and injurious safety threat to us as passengers, getting the vehicle off the road (with the interior headliner panel closed) caused a safety threat to any nearby drivers  as we could hear and see the remaining shattered glass flying off the vehicle into the roadway.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11476354,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/26/2022","dateComplaintFiled":"07/28/2022","vin":"2FMPK3J92LB","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Ford Edge. The contact stated while she was depressing the brake pedal to slow the vehicle down in order to park but the brake pedal traveled the floorboard. The vehicle failed to stop and crashed into a wall where it came to a stop. The contact mentioned that the Forward Collision Avoidance/Emergency Automatic Braking failed to detect that the wall was in front and prevent the collision. The contact sustained minor injuries that did not require medical attention. The vehicle was towed to the dealer where the vehicle was diagnosed, and they stated that no failure was determined. The manufacturer was contacted and advised she will receive a call and to contact the NHTSA Hotline. The failure mileage was 17,015.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475505,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2022","dateComplaintFiled":"07/23/2022","vin":"2FMPK3K90LB","components":"SEAT BELTS","summary":"3 children were in the back of the car.  Child sat in the middle put seatbelt in the  incorrect lock mechanisms. The seatbelt would not disconnect and it jammed.  The seatbelt locked so my daughter could not loosen the seatbelt to climb out and started to panic so we had to cut it to get her out.  This was a major safety concern. If this had happened in an accident my daughter would have been stuck.  Why do the rear seat belts allow a person to clip in, if it won\u2019t allow you to clip out.  This is a huge concern","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473319,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"07/11/2022","vin":"2FMPK3J93LB","components":"POWER TRAIN","summary":"Vehicle transmission bucks, jerks, and shutters when accelerating from 0-35 mph.   This issue does not allow adequate acceleration when taking off from stop. Slippery road conditions can impact this problem.   Problem was confirmed by Dick Smith Ford of Columbia SC on 8 July 2022. Dealership conducted an adaptive transmission learning software reset for $224.00.    Issue has not been inspected by any other entity.   There were no warning signs or lamps illuminated during this issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473022,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2022","dateComplaintFiled":"07/09/2022","vin":"2FMPK3J92LB","components":"ENGINE","summary":"While sitting at a traffic signal light that had just changed I removed my foot from the brake and put it on the gas pedal. Suddenly the car lurched forward without any pressure being applied to the gas pedal. This could cause a serious accident if it accelerates at the wrong time.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11470761,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/16/2021","dateComplaintFiled":"06/23/2022","vin":"2FMPK4J97LB","components":"STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"Have had issues from day one. Lane centering hugs middle line, back up camera is black at times, when in drive screen is blank, all tools on steering have went out including turn signals, cruse control, collision avoidance flashes when no one is in front of me, brakes due to collision avoidance malfunction etc. in November 2021 car was in park ( know that for sure it was in park and not moving as fed ex came for delivery and walked around back of car to get package before accident) and rolled to front pinning me and breaking pelvis and back. During this incident the safety failed in park, anti collie on failed, 9 days in hospital and months of rehab. Again coming back from doctor lost steering controls. 7 weeks in shop and many calls to dealer and ford motor they replaced main wiring harness stating to me in an email and in person this was the cause of all issues including the roll over. Just got car back on 6/17/22. Shall see if this fixes problem but I don\u2019t even want to drive this car anymore! Total miles to date 17,000","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11458649,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/06/2022","dateComplaintFiled":"03/28/2022","vin":"2FMPK3J94LB","components":"BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"VEHICLE transmission while in park failed to remain and moved backward on its own. My safety was at risk as a tractor trailer pulled into rest stop and had to brake b4 colliding with the said vehicle, also if anything was behind me it could have been at risk. unknown unknown NO there was NO warning lamps or messages of this problem, however there were indications on the dashboard lights that stated Blind Spot System Fault AND Cross Traffic System Fault at 45478 miles and Prior","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11448750,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"12/23/2021","dateComplaintFiled":"01/25/2022","vin":"2FMPK3J92LB","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"We were driving my 2020 Ford Edge when my vehicle and another vehicle collided. The entire front end of my Ford was smashed in due to the force of the impact.  We had to be extracted by the fire department, because we could not open the doors. My pre collusion alert system did not sound off; nor did the airbags deploy despite the rate of speed from the other car as we both entered the intersection.  As a result of the airbags failing to deploy, my wife suffered injuries resulting in a trip to the ER.  She is still treating with medical providers. Prior to this incident we had no indication of any safety features failing. No warning lights, messages or other symptoms. The manufacturer has been made aware of the incident but has not yet inspected the vehicle at the time of this report.  It is currently being held at an auto repair shop.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11444726,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/16/2021","dateComplaintFiled":"12/22/2021","vin":"2FMPK4J97LB","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"On 11-16-2021 I put my 2020 Ford Edge in park, got out, and it rolled away.  After I put the Edge in park, I opened my door and was moving a trash can, when the Edge rolled forward pinning me.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11441381,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2021","dateComplaintFiled":"11/22/2021","vin":"2FMPK4J92LB","components":"SEAT BELTS","summary":"BUCKLED THE CENTER REAR BELT INTO THE RECEIVER BUCKLE OF THE RIGHT SIDE  IT WOULD NOT UNBUCKLE .  THE MALE BUCKLES ARE THE SAME ON THE LEFT AND CENTER THE ONE ON THE RIGHT IS DIFFERENT.  THE RIGHT MALE BUCKLE WILL NOT FIT THE CENTER FEMALE RECEIVER BUT THE CENTER MALE BUCKLE WILL GO IN THE RIGHT FEMALE RECEIVER, BUT YOU WILL NOT BE ABLE TO RELEASE IT.  THE ONLY WAY TO GET THE PERSON (SCARED, SCREAMING,CHILD) OUT WAS TO CUT THE BELT. THIS WOULD BE VERY UNSAFE IN THE CASE OF A CRASH.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11440692,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2021","dateComplaintFiled":"11/16/2021","vin":"2FMPK3K99LB","components":"POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"Waiting in line at drive through and had my foot on the brake and my car surged forward hitting the car in front of me and they hit the car in front of them. I found no recall on my 2020 Edge titanium but this surge has happened before.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11423996,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2021","dateComplaintFiled":"07/08/2021","vin":"2FMPK4K96LB","components":"TIRES","summary":"driving down 355 low tire light came on and then a noise and the tire blew","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"1981","productMake":"PIRELLI","productModel":"PIRELLI","size":null,"manufacturer":"GANS"}]},{"odiNumber":11422528,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2021","dateComplaintFiled":"06/27/2021","vin":"2FMPK4J99LB","components":"ENGINE","summary":"Driving on freeway within a minute of getting onto the freeway my check engine light came on, followed by engine coolant over heating light (first time it has turned on ever) and I lost almost full control on the freeway.  I had to pull over to turn the car off.   Waited 10 mins turned it back on could drive for a short distance again.  I had to do this at least 10 times until I could get to an exit.  This was while freeway traffic sped past me and I didn't always have a side to drive on.  I was extremely scared and didn't have the ability to do anything about it.  My car is a 2020 with only 2700 miles on it. This is not okay.  I had my car towed to the dealership we bought it at and they are going to check it tomorrow, however my life was at risk being on the freeway with virtually no gas power to my car.  I don't just want my engine replaced for a brand new car I want a new car. This is not ok.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11420731,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2021","dateComplaintFiled":"06/13/2021","vin":"2FMPK4J91LB","components":"STRUCTURE","summary":"On multiple occasions over the past year of owning the vehicle the liftgate has not functioned properly. In one instance it failed to open with any attempt (remote, dash button, liftgate button) - we could not get it to open and had to leave it at dealership to be repaired. Since then, there have been 3-4 other times when it won't close and latch properly despite there being nothing in the way. It will lower, start to latch, then release itself and reopen. On those occasions, it can take up to 20 attempts to get it to close, latch, and remain closed. I have taken it twice to be looked at, but the dealership can't get it to replicate the malfunction and therefore have been unable to repair it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11419902,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2021","dateComplaintFiled":"06/07/2021","vin":"2FMPK4AP3LB","components":"VISIBILITY","summary":"The contact owns a 2020 Ford Edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11418483,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2020","dateComplaintFiled":"05/25/2021","vin":"2FMPK4J83HB","components":"EXTERIOR LIGHTING","summary":"2020 Ford Edge. Consumer writes in regard to rear reflector assembly. Consumer stated that the rear reflectors collect condensation.   THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, DID NOT OFFER ANY ASSISTANCE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11413340,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/17/2021","dateComplaintFiled":"04/22/2021","vin":"2FMPK3J95LB","components":"STRUCTURE","summary":"I AM LEASING THE VEHICLE AND HAD IT FOR 6 MONTHS. WHEN PARKED AND LOADING GROCERIES INTO THE REAR, THE LIFTGATE HAS COME DOWN ON MY HEAD AND BACK AT LEAST 5 TIMES ON ITS OWN. THERE IS A SENSOR THAT IS UNDER THE CAR AND ACTIVATES WHEN YOUR FEET ARE UNDER IT. FAULTY DESIGN. YOU CANNOT LOAD THE BACK WITHOUT THIS LIFTGATE COMING DOWN ON YOU. I HAVE BEEN HURT AND SUFFERED HEADACHES AFTER GETTING HIT WITH THE LIFTGATE. I HAVE CONTACTED FORD AND HAVE AN OPEN CASE WITH THEM ADDRESSING THIS ISSUE.  I RESEARCHED THIS ISSUE AND IT SEEMS THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS SAME ISSUE ON THE INTERNET.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11407663,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2021","dateComplaintFiled":"04/22/2021","vin":"","components":"ENGINE","summary":"2020 FORD EDGE. CONSUMER STATED THAT THE VEHICLE JERKS AT LOW SPEEDS. *LD    THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE NEEDED TO LEARN THE CONSUMER'S WAY OF DRIVING. THE CONSUMER STATED AFTER DRIVING 1400 MILES THE VEHICLE STILL JERKS. THE CONSUMER STATED THE JERKING AGGRAVATES AN OLD UNRELATED NECK INJURY. THE CONSUMER STATED THE ENGINE SHUTS OFF WHILE STOPPED AT A LIGHT OR STOP SIGN. THE MANUFACTURER WAS NOTIFIED. *JS","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11413263,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2021","dateComplaintFiled":"04/21/2021","vin":"2FMPK3G98LB","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"WHILE IN MOTION WITH NO ROAD TRAFFIC AHEAD OF VEHICLE CRASH DETECTOR ENGAGES, OCCURRED ON HIGHWAY STRAIGHTAWAY.  WHILE IN MOTION LANE ASSIST MADE A HARD PULL TO THE RIGHT, DRIVER OVERCORRECTED TO THE LEFT RESULTING IN COLLISION, OCCURRED ON HIGHWAY STRAIGHTAWAY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11404963,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2021","dateComplaintFiled":"03/26/2021","vin":"2FMPK3K92LB","components":"UNKNOWN OR OTHER","summary":"I WAS DRIVING IN STOP AND GO TRAFFIC FOR SEVERAL MINUTES.  WHEN WE WOULD MOVE FORWARD IT WOULD ONLY BE FOR 1 CAR LENGTH.  I STOPPED, AND WHEN THE ENGINE TURNED BACK ON FROM THE AUTO START/STOP, THE CAR LURCHED FORWARD AND HIT THE CAR IN FRONT OF ME.  I STILL HAD MY FOOT ON THE BREAK.  AT FIRST I THOUGHT I HAD BEEN HIT FROM BEHIND, BECAUSE I HAD MY FOOT ON THE BREAK.  I HAVE SEEN 2 OTHER COMPLAINTS SIMILAR TO MINE, HOWEVER, THEY DID NOT RESULT IN  AN ACCIDENT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11404242,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2021","dateComplaintFiled":"03/22/2021","vin":"2FMPK4J95LB","components":"UNKNOWN OR OTHER","summary":"I HAD JUST ENTERED MY CAR AND WAS GOING ABOUT 45 MPH AND HAD GONE ABOUT 2 MILES WHEN I HEARD A STRANGE NOISE ON THE TOP OF MY VEHICLE I IMMEDIATELY PULLED OVER AND GOT OUT TO LOOK AND NOTICED THE WHOLE MOON ROOF OF MY EDGE HAD BROKEN AND WAS FALLING INTO MY HEAD LINER.  IT WASN'T LIKE THAT WHEN I LEFT HOME AND IT IS A NEW CAR WITH ONLY 8000 MILES ON IT.  FORD REFUSES TO PAY FOR THE NEW MOON ROOF SAYING THEY DON'T COVER GLASS, BUT I SHOULDN'T HAVE TO PAY FOR AN OBVIOUS DEFECT. I GOT ONLINE AND NOTICED THAT THIS IS HAPPENING TO A LOT OF VEHICLES AND THE MANUFACTURERS DON'T WANT TO PAY FOR REPLACEMENT. IS THERE ANYTHING I CAN DO TO MAKE THEM PAY FOR THE REPLACEMENT?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11402912,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2021","dateComplaintFiled":"03/14/2021","vin":"2FMPK3J93LB","components":"UNKNOWN OR OTHER","summary":"DRIVING ON HIGHWAY WITH GRANDKIDS AND SUNROOF EXPLODED.  GLASS WENT ALL OVER MY GRANDKIDS.  ONE WAS BLEEDING.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11399745,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2020","dateComplaintFiled":"03/08/2021","vin":"2FMPK4AP7LB","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 FORD EDGE. THE CONTACT STATED THAT THE SCREEN FAILED TO DISPLAY AN IMAGE WHEN THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE SCREEN IMAGE WAS DISTORTED. THE FAILURE OCCURRED WITH NO WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JARRETT FORD OF CHARLOTTE COUNTY (3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11398061,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2021","dateComplaintFiled":"02/26/2021","vin":"2FMPK3J95LB","components":"POWER TRAIN,ENGINE","summary":"ENGINE CUT OFF WHILE DRIVING AT HIGHWAY SPEED IN HEAVY DALLAS TRAFFIC.  REQUIRED COMING TO COMPLETE STOP TO RESTART VEHICLE AFTER CROSSING THREE LANES TO REACH SHOULDER OF INTERSTATE.  DANGEROUS.  DAYLIGHT, MID DAY, CLEAR WEATHER CONDITIONS, HAD BEEN DRIVING 1.5 HOURS; MILEAGE ONLY 1,600.   DEALER SERVICE DEPT RAN COMPUTER DIAGNOSTICS AND NO CODES SHOWED THE PROBLEM. (NUMEROUS ONLINE FORUMS HAVE COMPLAINED ABOUT THIS PROBLEM SINCE BACK IN 2005....VERY DANGEROUS)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11396333,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2021","dateComplaintFiled":"02/15/2021","vin":"2FMPK4J97LB","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"RECENTLY, MY 2020 FORD EDGE, WITH 1,800 MILES, DISPLAYED A WARNING THAT THE PRE-COLLISION ASSIST WAS NOT AVAILABLE.  AFTER COMPLETING THE POSSIBLE SOLUTIONS INDICATED BY THE OWNER'S MANUAL WITHOUT SUCCESS, I TOOK THE EDGE INTO A FORD DEALERSHIP. THE SERVICE TECH'S ATTEMPT TO REPROGRAM THE UNIT REVEALED THE FRONT CENTER CAMERA WAS OFFLINE. UPON FURTHER INSPECTION, IT WAS DISCOVERED THAT THE BRACKET THAT HELD THE CAMERA AND RADAR COMPONENTS OF THE 2020 EDGE WERE DAMAGED REQUIRING REPLACEMENT.  THE FORD TEAM THEORIZED A STONE HIT A 2 MM PLASTIC GRILL TRIM BREAKING IT, THEN THE SAME STONE RICOCHETED AND DAMAGED THE PLASTIC BRACKET HOLDING THE CAMERA AND RADAR COMPONENTS OF THE PRE-COLLISION ASSIST RENDERING IT USELESS. NO SIGN OF ANY IMPACT. TO REPLACE THE BRACKET HOLDING THE PRE-COLLISION HARDWARE COSTS $80. HOWEVER, LABOR WAS $600. NO CHOICE BUT TO HAVE IT REPAIRED.  THE FORD MOTOR COMPANY DETERMINED, USING AN UNKNOWN METRIC, THAT THE REPAIRS WERE NOT COVERED BY THE THREE-YEAR BUMPER-TO-BUMPER WARRANTY. THE FINAL COST TO ME OF THE REPAIRS: $671. DURING THE REPAIR, I LEARNED THAT THE EDGE MODEL YEARS PRIOR TO 2020 HAD A METAL BRACKET TO PROTECT THE PRE-COLLISION CAMERA AND RADAR COMPONENTS. HOWEVER, FOR THE 2020 EDGE MODEL YEAR AND BEYOND, FORD REPLACED THE METAL BRACKET WITH A PLASTIC BRACKET. IN SHORT, THE BRACKET WOULD NOT HAVE BEEN DAMAGED IF HIT BY A STONE IF THE METAL BRACKET HAD NOT BEEN REPLACED BY FORD WITH A PLASTIC BRACKET. I BELIEVE THAT THIS PLASTIC BRACKET IS NOT ONLY A THREAT TO ME AND MY PASSENGERS SAFETY, THE PROPER FUNCTIONING OF THE PRE-COLLISION ASSIST, BUT ALSO AN OUTRAGEOUS EXPENSE FOR FORD CUSTOMERS WHO MAY NOT AFFORD TO HAVE IT REPAIRED. THUS, EXPOSING CUSTOMERS TO UNSAFE DRIVING CONDITIONS. THE METAL BRACKET SHOULD REPLACE THE PLASTIC BRACKET.  INCLUDED IS A PICTURE OF THE FRONT GRILL AREA CRACKED BY A STONE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11395961,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2020","dateComplaintFiled":"02/12/2021","vin":"2FMPK3G93LB","components":"POWER TRAIN","summary":"TRANSMISSION GEAR DISENGAGE ON REVERSE AND SOME DISENGAGEMENT WHILE DRIVING. MY VEHICLE IS BEEN MORE THAN A MONTH ON SERVICE AND FORD SENT SOME PARTS TO BE REPLACE BUT THE PROBLEM STILL. WHY THEY DON'T SEND A NEW TRANSMISSION AND PROBLEM SOLVED?","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11394984,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2020","dateComplaintFiled":"02/06/2021","vin":"2FMPK3G95LB","components":"POWER TRAIN","summary":"AUTO TRANSMISSION SHIFTS HARD NO MATTER IF THE STOP ENGINE BUTTON IF OFF OR ON.  NOT SMOOTH AT LOWER SPEEDS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11391110,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/31/2021","dateComplaintFiled":"02/01/2021","vin":"2FMPK4J95LB","components":"STRUCTURE","summary":"THE BACK HATCH DOOR WAS OPEN TO PUT SHOPPING ITEMS AWAY, AND MY DAUGHTER TURNED AROUND TO PUT A CART AWAY IN A PARKING LOT. ALL OF A SUDDEN ANOTHER VEHICLE WAS COMING AND SHE BACKED UP WITH A CART IN FRONT OF HER, AND THE HATCH DOOR HIT HER BETWEEN THE SHOULDERS.  IT HIT HER, IT STOPPED AND THEN MOVED UPWARDS. SOMETHING LIKE THIS ALSO HAPPENED TO ME WITH ANOTHER FORD THAT I TRADED IN LAST YEAR FOR THIS 2020 FORD.  THE VEHICLE WAS IN FOR A CAMERA REPAIR PRIOR TO THIS, SO DO NOT KNOW IF A SENSOR IS OUT OR NOT FUNCTIONING CORRECTLY; AND THE REAR END OF THE VEHICLE MAKES A CREAKING NOISE SINCE THEY REPLACED THE REAR VIEW CAMERA. DO NOT KNOW IF THIS HAS ANYTHING DO DO WITH THE HATCH BACK OPEN AND CLOSE FUNCTION.  THE VEHICLE WAS IN PARK IN A SPOT IN A SHOPPING CENTER ON A TWO WAY PARKING LOT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11387924,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2021","dateComplaintFiled":"01/13/2021","vin":"2FMPK4J95LB","components":"STEERING,SUSPENSION,WHEELS","summary":"I NOTICED A KNOCKING IN THE LEFT FRONT END. IT WAS DIFFICULT TO STEER, VERY LOUD RUMBLING NOISE LIKE GEARS CLASHING. LUCKILY I WAS ONLY GOING 25 MPH WHEN IT HAPPENED AND A MILE AWAY FROM HOME. WHEN I ALMOST STOPPED COULDN'T STEER AT ALL. PURCHASED OCTOBER 27, 2020, IT IS CURRENTLY JANUARY 13, 2021 AND HAS 601 MILES ON IT. IT HAS BEEN IN THE SHOP FOR 3 DAYS. FORD DEALERSHIP VERIFIED THAT IS WAS A FACTORY WELD FAILURE. THE PIECE THAT BROKE OFF MADE A NOTCH IN THE TIRE WHICH WILL BE SHOWN IN THE PHOTOS. I DO NOT FEEL SAFE DRIVING THE VEHICLE WITH A MAJOR WELD FAILURE HAPPENING AT ONLY 601 MILES AND NOW I WORRY ABOUT THE OTHER WELDS ON THE FRAME.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11387396,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2020","dateComplaintFiled":"01/10/2021","vin":"2FMPK4J97LB","components":"UNKNOWN OR OTHER","summary":"I THINK THAT THE HORN ON THE 2019 & 2020 FORD AUTOMOBILES ARE VERY UNSAFE. FORD MOTOR COMPANY SHOULD BE HELD RESPONSIBLE IF SOMETHING WERE TO HAPPEN IF SOMEBODY COULD NOT HERE THE HORN. VERY LOW TONE","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11364652,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2020","dateComplaintFiled":"10/16/2020","vin":"2FMPK4J95LB","components":"ELECTRICAL SYSTEM","summary":"BACKUP CAMERA NOW DISTORTED.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11363668,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2020","dateComplaintFiled":"10/10/2020","vin":"2FMPK3K94LB","components":"WHEELS","summary":"PERILLI SCORPION TIRE WITH ONLY 7,000 MILES ON IT EXPLODED WHILE DRIVING ON A HIGHWAY GOING 80 MILES AN HOUR. NOTHING WAS IN THE ROAD, DID NOT HIT OR RUN OVER ANYTHING. NO OTHER DAMAGE TO CAR INCLUDING RIM.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11363041,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2020","dateComplaintFiled":"10/06/2020","vin":"2FMPK3J94LB","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"REAR VIEW CAMERA FAILED ON MANY OCCASIONS WHILE DRIVING IN REVERSE IN SHOPPING STORE PARKING LOTS AND WHILE DRIVING IN REVERSE OUT OF DRIVEWAYS INTO PUBLIC STREETS. ON A FEW OCCASIONS REAR VIEW CAMERA FAILED TO DISPLAY MOTOR VEHICLES AND PEDESTRIANS. REPORTED ISSUE TO FORD DEALER SERVICE REPRESENTATIVE WHO STATED THERE WEREN'T RECALLS ON VEHICLE.    HOWEVER, RECALL NOTICE WAS FOUND AS FOLLOWS:  VEHICLE.HTTPS://WWW.NHTSA.GOV/VEHICLE/2020/FORD/EDGE/SUV/FWD#RECALLS400","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11361895,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2020","dateComplaintFiled":"09/29/2020","vin":"2FMPK4J90LB","components":"POWER TRAIN,ENGINE","summary":"LOSS OF POWER WHILE DRIVING IN RUSH HOUR TRAFFIC. COULDN'T MAINTAIN 40MPH. HAD TO PULL INTO PARKING LOT AND START WALKING  BEFORE LOSS OF POWER WAS DRIVING 40 MPH ON CITY STREET IN 60 DEGREE WEATHER","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11354375,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2020","dateComplaintFiled":"09/11/2020","vin":"2FMPK4J9XLB","components":"POWER TRAIN","summary":"LOW SPEED START JERKY LIKE TRANS CAN NOT FIND RIGHT GEAR ONLY ON LOW ACCERATION UNDER 25 MPH","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11338001,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2020","dateComplaintFiled":"07/07/2020","vin":"2FMPK4J91LB","components":"VISIBILITY,UNKNOWN OR OTHER","summary":"ON JULY 4,2020 AT APPROX 10:15AM I WAS DRIVING ON PA 663 HIGHWAY.  OUT OF NO WHERE, I HEAR THIS LOUD BOOM. CAR IN FRONT OF ME KEPT GOING, CAR IN BACK OF ME GETTING CLOSER AS I SLOW DOWN AND PULL OFF TO THE SIDE OF HIGHWAY. CAR BEHIND ME KEPT GOING. I GET OUT OF CAR AND FIND MY PANORAMIC SUNROOF SHATTERED. I HAD THE COVER CLOSED SO GLASS WAS CAUGHT INSIDE COVER. I LOOK INSIDE COVER AND FIND NOTHING BUT SHATTERED GLASS.  I CALL FORD ROADSIDE ASSISTANCE.  WHILE I WAIT FOR DRIVER, I TAKE PICTURES.  DRIVER ARRIVES AND TOWS CAR TO NEAREST FORD DEALER WHICH IS 100 MILES FROM MY HOME.  ON MONDAY, 7/6/20, I CALL DEALER SINCE I'VE ONLY HAD THIS CAR 26 DAYS. BRAND NEW, LEASED WITH 907 MILES.  DEALER TELLS ME IT'S NOT UNDER THEIR WARRANTY.  I'M TOLD SOMETHING MUST HAVE HIT THE ROOF BUT NO SIGN OR EVIDENCE OF ANYTHING.  I CALL FORD CORPORATE AND THEY TELL ME THE SAME THING. SINCE I NEED A CAR, I FILE CLAIM WITH MY INSURANCE TO HAVE IT FIXED HAVING TO PAY A DEDUCTIBLE AND THE COST OF A RENTAL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]},{"odiNumber":11331879,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2020","dateComplaintFiled":"07/01/2020","vin":"2FMPK4AP2LB","components":"UNKNOWN OR OTHER","summary":"THERE IS AN EXHAUST ODOR IN THE VEHICLE ESPECIALLY AFTER A HARD ACCELERATION AS IN PASSING ANOTHER VEHICLE. I TOOK VEHICLE TO MY FORD DEALER WHO SAID THERE WERE KNOWN PROBLEMS REPORTED ON MY MODEL VEHICLE. I SINCE FOUND A FORD TSB 18-2057 THAT COVERS THE ISSUE, BUT FOR YEARS 2015-2018. IT APPEARS THE PROBLEM EXISTS ON THE 2020 MODEL YEAR VEHICLES, TOO.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}