{"count":93,"message":"Results returned successfully","results":[{"odiNumber":11751564,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2025","dateComplaintFiled":"07/20/2026","vin":"2FMHK6DT1GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera became intermittently inoperative. The contact stated that the intermittent failure made it difficult to safely reverse the vehicle while the rearview camera was inoperable. While reversing in a parking lot, the rearview camera became inoperative. There were no warning lights illuminated. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The failure mileage was approximately 130,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11751565,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2025","dateComplaintFiled":"07/20/2026","vin":"2FMHK6C87GB","components":"STRUCTURE,BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image of the rear of the vehicle. A black screen was displayed on the screen while in reverse. The dealer was contacted and confirmed that the parts were not yet available. The contact paid out of pocket for the dealer to replace the camera. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11751064,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2025","dateComplaintFiled":"07/17/2026","vin":"2FMGK5C83GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rear-view camera displayed a blank or distorted screen. In addition, the contact stated that the rear-view camera flickered on and off and the rear-view camera unavailable message was displayed. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that parts were unavailable. The failure mileage was approximately 140,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11750080,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"07/13/2026","vin":"2FMGK5C81GB","components":"STRUCTURE,BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image on the center display. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11748120,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2026","dateComplaintFiled":"07/03/2026","vin":"2FMGK5C82GB","components":"STEERING","summary":"As I was driving turning at a light to go right all of a sudden my steering wheel got super hard and It almost caused me to get into an accident. I didn't have the strength to grip the steering wheel. Shortly after the advanced traction control service light came on. Luckily there was an auto parts store near the incident. I stopped left my vehicle running and got it scanned. There was a code that came up U0420-81 it was odd because my wheels where straight but the steering wheel was completely off. Then I turned my car off waiting at least 5 minutes. The traction control light came off and the steering wheel was normal. But as I went to back up and turn the steering wheel it did the same thing it got really stiff and I couldn't go anywhere. Then right away a steering assist fault message came on the dash. So just for safety reasons I left the vehicle there to come back later when I had help to tow it. 3 hours later we started the vehicle and nothing happened the steering was fine on the drive home no lights, no stiffness of the steering, no message displayed. Not sure what happened or why it did that all of a sudden when I was driving it. I've had this vehicle for 5 years and it has never done this to me especially while driving. I'm lucky I didn't hit the other vehicle while turning.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11746978,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"06/28/2026","vin":"2FMHK6DT9GB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Rear camera has been bad for six months - hazard to drive.  Camera not available, is the prompt that comes up.  My brother in law took his 2015 Ford F350 in for inspection and his camera was replace this was months ago.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11746656,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2022","dateComplaintFiled":"06/26/2026","vin":"2FMGK5C84GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while reversing, and the failure was more significant at nighttime. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11742156,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2025","dateComplaintFiled":"06/04/2026","vin":"2FMGK5C8XGB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11741907,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2026","dateComplaintFiled":"06/03/2026","vin":"2FMHK6C87GB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"No incidents yet. My review camera doesn\u2019t work at all.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11739455,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2026","dateComplaintFiled":"05/22/2026","vin":"2FMGK5C84GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11739267,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"05/21/2026","vin":"2FMGK5D81GB","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,LANE DEPARTURE","summary":"The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays improperly, or becomes unavailable while the vehicle is in reverse. At times, the blind spot warning system and parking collision warning features also intermittently fail or become unavailable. These failures create a significant safety risk by impairing rear visibility and reducing driver awareness of nearby vehicles, objects, or pedestrians during backing and parking maneuvers. The problem has been occurring for more than one year. The issue has been reproduced and confirmed by the dealership, which has stated that the vehicle is subject to an open safety recall. However, the dealership reports that parts and/or the final repair remedy are still unavailable, and no repair has been completed despite repeated attempts to obtain recall service. The vehicle has been inspected by the dealership/manufacturer representative in connection with the recall condition. No police or insurance inspection was involved because no crash has yet occurred. Prior to and during the failures, warning messages and symptoms intermittently appear, including loss of the camera display and temporary unavailability of driver assistance features. The failures may occur without warning and have been recurring for over one year. The unresolved condition affects the safe operation, usability, and value of the vehicle. Backup cameras and related driver assistance systems are important federally regulated safety features, and the manufacturer has not remedied this safety recall within a reasonable period of time.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11737589,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2026","dateComplaintFiled":"05/13/2026","vin":"2FMHK6DT7GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the display would appear blue at times. The contact also stated that a \u201cCamera Not Available\u201d warning message would appear intermittently, and on other occasions the image would appear upside down The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 183,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11737652,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2026","dateComplaintFiled":"05/13/2026","vin":"2FMGK5B84GB","components":"SUSPENSION","summary":"The contact owns a 2016 Ford Flex. The contact received notice of an unknown recall associated with the right rear toe link, that was previously repaired. The contact stated that while his wife was driving at approximately 5 MPH, she observed a loud snapping noise emanating from the rear of the vehicle. The contact stated that  as his wife attempted to steer the vehicle into the drive way the vehicle the vehicle began steering to the right. The vehicle was towed to a dealer where it has yet to be diagnosed as of yet. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734278,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2026","dateComplaintFiled":"04/28/2026","vin":"2FMHK6C86GB","components":"ELECTRICAL SYSTEM","summary":"Odometer Fraud. The contact recently purchased a 2016 Ford Flex. The vehicle was a dealer sale. The contact was made aware of a mileage discrepancy while attempting to trade the vehicle from a Carfax Report. At the time of purchase, the vehicle mileage was approximately 104,000. However, the Carfax report indicated that the mileage was approximately 300,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11731517,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"04/16/2026","vin":"2FMGK5C85GB","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (B?) On the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11729498,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2026","dateComplaintFiled":"04/06/2026","vin":"2FMGK5D81GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was blurry, and on occasions, the camera image was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11727516,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2026","dateComplaintFiled":"03/27/2026","vin":"2FMGK5B88GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently faded out and occasionally was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11727037,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2026","dateComplaintFiled":"03/25/2026","vin":"2FMGK5B88GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was  not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11725485,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2026","dateComplaintFiled":"03/19/2026","vin":"2FMHK6C87GB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that after the vehicle was parked, it became inoperable, and the Push-to-Start button failed to function. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled. There was no warning light illuminated. The dealer was contacted, and the contact was advised to remove the battery. While attempting to remove the battery, there were sparks coming from the negative terminal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact was concerned that the vehicle was unsafe to drive. The manufacturer was made aware of the failure. The approximate failure mileage was 220,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11723348,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2026","dateComplaintFiled":"03/10/2026","vin":"2FMGK5C87GB","components":"UNKNOWN OR OTHER","summary":"My vehicle is affected by recall 25V695. Ford dealership confirmed no remedy parts are available and cannot provide a timeline. This vehicle is part of my commercial fleet and I am unable to operate it, resulting in significant financial loss. The manufacturer issued a recall with no available fix, leaving owners stranded indefinitely.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11717780,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"02/13/2026","vin":"2FMHK6D85GB","components":"TIRES","summary":"I am reporting repeated structural failures involving Cooper Zeon RS3\u2011G1 tires (size 255/45R20) installed on my 2016 Ford Flex AWD. These failures include steel belt exposure, rubber separation, and premature carcass breakdown, all occurring at under 30,000 km (~18,600 miles). This represents catastrophic structural failure well before even half of the expected service life for comparable performance all\u2011season tires. The failures occurred across two separate sets of RS3\u2011G1 tires under normal driving conditions. The tires were properly inflated, aligned, rotated, and used seasonally. This is not treadwear, misalignment, or maintenance\u2011related \u2014 it is structural degradation of the tire body. Structural separation with exposed belts presents a serious safety hazard, including the potential for sudden air loss or blowout at highway speeds. Risk is further elevated on AWD vehicles due to driveline sensitivity to uneven rolling diameters or abrupt tire failure. I contacted Cooper/Goodyear beginning 03 NOV 2025, providing detailed written documentation of the failures. The only responses received were generic treadwear/warranty templates that did not address the structural issues reported. I explicitly requested written\u2011only communication and provided a clear response window plus a 2\u2011week grace period. No substantive written response was ever provided. All defective tires remain mounted on wheels and stored indoors. I have a complete photographic evidence package and a preserved written correspondence record, available upon request.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"COOPER","productModel":"COOPER","size":null,"manufacturer":"Cooper Tire & Rubber Co."}]},{"odiNumber":11715802,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2023","dateComplaintFiled":"02/05/2026","vin":"2FMGK5C84GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera image was blurry. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11709523,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2023","dateComplaintFiled":"01/07/2026","vin":"2FMGK5B81GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and the screen glitched. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11699431,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2025","dateComplaintFiled":"11/14/2025","vin":"2FMGK5C81GB","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2016 Ford Flex. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the failure had frightened him because a pedestrian was nearly struck by the vehicle. In addition, the contact stated that when the vehicle was started, the RPM was elevated and then lowered. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 35,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11695062,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"10/22/2025","vin":"2FMGK5B83GB","components":"ELECTRICAL SYSTEM","summary":"Hands free phone and sync will not connect. Not able to enter the correct date. 05/2023.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693894,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2025","dateComplaintFiled":"10/16/2025","vin":"2FMGK5C80GB","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"I am getting a \"Transmission Not In Park\" error that will also sometimes flash \"Door Ajar\" while driving. Door appears to be closed - not sure if it's latched, transmission is obviously NOT in park because the car is moving. I'm concerned that this shouldn't be driven and is a safety issue.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693425,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2022","dateComplaintFiled":"10/14/2025","vin":"2FMHK6D86GB","components":"ELECTRICAL SYSTEM","summary":"Rear Backup Camera malfunction. Screen goes black or upside down.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687826,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2025","dateComplaintFiled":"09/17/2025","vin":"2FMHK6DT0GB","components":"ELECTRICAL SYSTEM","summary":"Backup camera is malfunctioning and showing not available. Can't see behind the vehicle.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687323,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"09/15/2025","vin":"2FMGK5D83GB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Same issue as ever expanding recall for safety camera backing up.  Blue screen, camera not available warning that does not go away while driving, black screen, upside down screen, distorted screen, and intermittantly operational and then not!","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687203,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"09/14/2025","vin":"2FMHK6DT0GB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"My 2016 Ford Flex\u2019s reverse camera has been shorting out, blinking off and on. If the camera does come on the picture is upside down. This has been happening for over a month and I have not had it looked at. This is similar to the most recent back up camera recall for other Ford vehicles for this year range.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686837,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"09/12/2025","vin":"2FMGK5C89GB","components":"LANE DEPARTURE","summary":"camera recall number is 25S72 (NHTSA 25V442000).  I own a 2016 Ford Flex and its having the same issue.  I had the camera replaced at the dealership out of pocket once before and its still not working.  I feel my issue is the same as this recall just affecting a different model.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686589,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2025","dateComplaintFiled":"09/11/2025","vin":"2FMGK5C82GB","components":"UNKNOWN OR OTHER","summary":"Rear backup camera constantly blacks out or inverts itself.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686756,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"09/11/2025","vin":"2FMHK6D8XGB","components":"UNKNOWN OR OTHER","summary":"My rear camera has stopped working and ford has issue with many models with this same problem.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11686227,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"09/10/2025","vin":"2FMGK5C82GB","components":"BACK OVER PREVENTION","summary":"Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it started to glitch occasionally, but now it never works. The screen is either blank or shows that distorted flipped image.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682676,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2025","dateComplaintFiled":"08/24/2025","vin":"2FMGK5D88GB","components":"ENGINE,FORWARD COLLISION AVOIDANCE","summary":"The car kept misfiring and it completely stoped on me 2 times in the street it also overheated due to the cooling system","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11676274,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/25/2025","vin":"2FMGK5D80GB","components":"SEAT BELTS","summary":"The contact owns a 2016 Ford Flex. The contact stated that the driver\u2019s side seat belt unbuckled independently. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 61,400.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672911,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"2FMGK5C80GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672354,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/09/2025","vin":"2FMGK5B85GB","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2016 Ford Flex. The contact stated that upon starting the vehicle, the check coolant warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11670857,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2024","dateComplaintFiled":"07/02/2025","vin":"2FMGK5D81GB","components":"VISIBILITY/WIPER","summary":"Similar to the issues per Ford Recall 25S72, the backup camera screen turns blue, then black with an indication, \u201cCamera Unavailable.\u201d  This drastically increases the risk of accidents, particularly in crowded parking lots, driveways, or areas with pedestrians and children may be present.  There have been numerous accounts of older Flex cameras failing in a similar manner.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669216,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/25/2025","vin":"2FMHK6C86GB","components":"STEERING,ELECTRONIC STABILITY CONTROL (ESC)","summary":"The contact owns a 2016 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The stability control warning light was illuminated, and the \"Steering Failure\" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The failure mileage was approximately 84,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11662971,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"05/24/2025","vin":"2FMHK6C87GB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Rear back up camera first started flickering in and out when I would go in reverse and now it doesn\u2019t work at all.  No warning before it went out just the flickering and now nothing. Then I seen where other vehicles my year had problems with their camera systems and thought it\u2019s probably the same thing.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11662303,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2023","dateComplaintFiled":"05/21/2025","vin":"2FMHK6C85GB","components":"SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL","summary":"The contact owns a 2016 Ford Flex. While the contact's husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact stated that the vehicle independently accelerated instead of stopping. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11639380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"01/29/2025","vin":"2FMHK6C80GB","components":"ELECTRICAL SYSTEM","summary":"My back up camera turned blue and said that that camera was unavailable, then it turned black, now the image is upside down. This could def be a hazard and it is a common occurrence in the 2016 Flex.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11634459,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2022","dateComplaintFiled":"01/06/2025","vin":"2FMHK6C80GB","components":"UNKNOWN OR OTHER","summary":"The rear camera on this 2016 Ford Flex has gone bad 3 times since buying it in 2017. It is upside down or will be green, black or blue leaving no view at all.   A Ford dealer has seen it on multiple occasions.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11629148,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2024","dateComplaintFiled":"12/06/2024","vin":"2FMGK5D80GB","components":"UNKNOWN OR OTHER","summary":"Back up camera image is distorted or flipped. This is a safety risk.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11628554,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2024","dateComplaintFiled":"12/03/2024","vin":"","components":"SUSPENSION","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11625685,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"11/16/2024","vin":"2FMHK6DT8GB","components":"UNKNOWN OR OTHER","summary":"Rear camera is malfunctioning. When the vehicle is in reverse, the display shows either a flashing green screen followed by an error message or an upside down image with no parking aid lines.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11622568,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"10/05/2024","dateComplaintFiled":"10/29/2024","vin":"2FMHK6D87GB","components":"SUSPENSION","summary":"I was driving down the road, heard a pop, fishtailed then rolled over 1.5 times into a ditch.  A rear suspension part broke, indicated by groves made at the scene and camber of tire after accident.  The rollover could have seriously injured myself or my passenger.  The police report refers to a mechanical failure.  No warning signs from the vehicle.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11617857,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"10/03/2024","vin":"2FMGK5B84GB","components":"BACK OVER PREVENTION","summary":"The contact owns a 2016 Ford Flex. The contact stated that the back-over prevention camera was inoperable. The message that the camera was unavailable was displayed on the screen. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11607902,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2024","dateComplaintFiled":"08/12/2024","vin":"2FMGK5D81GB","components":"STEERING","summary":"The contact owns a 2016 Ford Flex. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. There was no warning light illuminated. Due to the failure, excessive force was needed to steer the vehicle. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the vehicle. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was also notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11604445,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2024","dateComplaintFiled":"07/25/2024","vin":"2FMGK5C89GB","components":"STEERING","summary":"The contact owns a 2016 Ford Flex. The contact stated while driving 65 MPH, the vehicle lost power steering functionality. The steering warning light was illuminated. The contact was unable to add power steering fluid. The vehicle was taken to an independent mechanic, who provided the contact with an estimate for the repair. The local dealer was contacted, and the vehicle was diagnosed, it was determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 190,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11597513,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2024","dateComplaintFiled":"06/28/2024","vin":"2FMGK5C89GB","components":"STRUCTURE","summary":"The issue is that the pawl spring tab in the side door latch broke.  The door does not close.  if closed manually by manipulating the latch to close it, the door may open while driving.    There was a recall for this exact issue a few years ago but I feel it needs to be opened back up and more models added to it, like the 2016 Flex.    Here is the article from a few years ago:   [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11594163,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2024","dateComplaintFiled":"06/13/2024","vin":"2FMHK6C80GB","components":"STEERING","summary":"The contact owns a 2016 Ford Flex. The contact stated while driving at 50 MPH, the steering wheel became stiff. The contact stated there were two warning chimes alert heard. Additionally, \u201cStop Vehicle for Safe Steering\u201d and \u201cPower Steering Assist Service Required\u201d messages were displayed. The vehicle was steered to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering monitor sensor fault and rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11590354,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2024","dateComplaintFiled":"05/23/2024","vin":"2FMHK6C80GB","components":"STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"The car started jerking and slowing down on the highway and would not accelerate. I was able to pull over to the side of the road and had the car towed to a service center. A repair shop did a print out of the error codes from the computer which indicated an error relating to the power steering control module. A search online show that many other Ford flex owners have experienced similar issues.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11563389,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"01/03/2024","vin":"2FMGK5B88GB","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"There is far to much to list","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11529654,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2023","dateComplaintFiled":"06/29/2023","vin":"2FMHK6DT0GB","components":"POWER TRAIN","summary":"The power transfer unit otherwise referred to as a transfer case exploded from the inside with under 50k miles on the Flex resulting in the transmission cracking and breaking as well. AAA inspected and replaced both transmission and transfer case. They say they see a lot of them for these models and is a common issue. We kept old transfer case as proof. Car is not used for towing as it has no hitch and as stated before had under 50000 miles when it destroyed itself with myself and kids in the car driving 45 mph.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11522158,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2023","dateComplaintFiled":"05/15/2023","vin":"2FMHK6DT6GB","components":"STRUCTURE","summary":"The passenger door latch cracked and door would not close. This is exactly as described in a recall of other Ford vehicles from the same model year, however, the Flex was not included.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11516525,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2023","dateComplaintFiled":"04/11/2023","vin":"2FMGK5C88GB","components":"SEAT BELTS","summary":"2nd row passenger side bucket seat seatbelt no longer latches. Car has less than 35,000 miles. Seat is no longer able to be occupied legally. My child in booster seat uses that seat belt and could have become unsecured while driving which would have put him at risk if there was an accident or would have had to brake quickly. Seatbelt has not been inspected by anyone at this time. No warning or symptoms of a problem. Problem started 4/10/2023.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11507786,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"02/17/2023","vin":"2FMGK5C89GB","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The backup camera safety system operates intermittently.  We are unable to see behind us when backing up putting us and others at risk.  Sometimes it works when in Reverse, but most of the time the touchscreen panel does not even change over to show the camera view at all.  The Flex is a large vehicle so a non-working camera or electrical component for the camera is unsafe.  There are other existing recalls related to other Ford makes and models due to faulty cameras and image modules.  This could be the same or a related issue.    No errors or codes appear.    I have not taken to a dealer yet because they charge $300 just to do a diagnosis.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11499971,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2023","dateComplaintFiled":"01/03/2023","vin":"2FMGK5D83GB","components":"ENGINE","summary":"Ford hid the fact that some of its vehicles may suffer a sudden internal water pump failure that poses significant safety risks to drivers including sudden catastrophic engine failure.  From 2007 through at least 2020, Ford has incorporated the Cyclone Engine\u2014containing a faulty internal water pump\u2014into thousands of vehicles.  Internal Water Pumps should last for the useful life of the engines without the need for any service, maintenance, or repair.  Despite knowing for more than a decade that its' vehicles incorporating the \"Duratec Engine\", contain a defect in design that can cause the internal water pump to prematurely fail well before the end of the useful life of the engine.  The issue has lead to a repair estimate of $2700 USD or could lead to catastrophic engine failure due to the water pumps' placement inside the engine block (Poor Design).  In the past, Ford has also represented that the water pump will not need to be serviced or maintenance, but the internal location of the water pump in the engine conceals it from view and inspection when other routine services are being performed.    The water pump is in line with the crankshaft and located over the main body of the engine, it reportedly allows coolant to leak from the water pump into the oil pan. Making matters worse, mixed coolant and oil can lead to engine failure, too.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11492500,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2022","dateComplaintFiled":"11/06/2022","vin":"2FMGK5B80GB","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Door sensor states door is ajar when it is closed, causing battery drainage and safety concern about doors","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11467982,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2022","dateComplaintFiled":"06/07/2022","vin":"2FMGK5C83GB","components":"LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2016 Ford Flex. The contact stated that the front passenger\u2019s side door latch had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the spring in the door fractured and damaged the striker within the door mechanism. The vehicle was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The approximate failure mileage was 133,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11456291,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2021","dateComplaintFiled":"03/11/2022","vin":"2fmgk5d89gb","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2016 Ford Flex. The contact stated that upon start of the vehicle, the door ajar warning light would illuminate on the instrument panel despite all doors being checked and fully closed. The contact also stated that a warning chime would continuously ring and the front interior lights would remain on while driving. The contact stated that the interior lights would shut off after driving above a certain speed; however, the warning chime and the warning light would persist. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11453037,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2019","dateComplaintFiled":"02/19/2022","vin":"2fmgk5c88gb","components":"BACK OVER PREVENTION,UNKNOWN OR OTHER","summary":"Rear backup camera fails.  It was repaired once under warranty, (7 Jan 2019) second time under extended warranty protection (17 Jun 2021), now has failing for the third time.  Local Ford dealer has the information and I have repair invoices.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11448779,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2022","dateComplaintFiled":"01/25/2022","vin":"2fmgk5b87gb","components":"ELECTRICAL SYSTEM","summary":"The APIM stopped working, this unit controls all of the SYNC functions as well as front cabin vent selection. We can no longer use the windshield defrost because the air will only blow from the vents facing the driver and passenger seat. All hands free phone features, aux input, and USB port have also stopped working.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11442881,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2021","dateComplaintFiled":"12/06/2021","vin":"2FMHK6C89GB","components":"LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2016 Ford Flex. The contact stated that the passenger\u2019s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11432717,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2021","dateComplaintFiled":"09/13/2021","vin":"2FMHK6C87GB","components":"SEAT BELTS","summary":"The passenger side seat belt tightens on passenger while driving. It tightened on one passenger so tight; there became a need to cut the belt off! The second time it tightened on the passenger while driving, but did not tighten to the point of needing to cut the belt.  When I took the vehicle to the dealership they didn\u2019t seem to interested in the issue, however the service tech and the mechanical tech reportedly did drive the vehicle (saying the passenger pulled on the seat belt and it was working properly). However the tension tightens without notice on the passenger side front seat and today the alarm for no seatbelt didn\u2019t even come on when the passenger was unbuckled when the vehicle was driven!!","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11395387,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2021","dateComplaintFiled":"02/09/2021","vin":"2FMGK5C83GB","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11391013,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"02/01/2021","vin":"2FMGK5C8XGB","components":"ELECTRICAL SYSTEM,STRUCTURE,BACK OVER PREVENTION","summary":"REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE.     READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR.     CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY.     I RECORDED THIS CALL...AND EVERY OTHER CALL.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11387776,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"01/12/2021","vin":"2FMGK5D81GB","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. T THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. WHILE DRIVING, THE CONTACT HEARD A LOUD KNOCKING FROM THE PASSENGER'S SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURRAY FORD STARKE (13447 US-301, STARKE, FL 32091) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11386505,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2021","dateComplaintFiled":"01/04/2021","vin":"2FMGK5D84GB","components":"SUSPENSION","summary":"NHTSA RECALL NUMBER: 20V072.   SAFETY ISSUE  NEARLY A YEAR AFTER THIS RECALL FORD STILL HAS \" REMEDY NOT YET AVAILABLE.\"","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11373469,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2019","dateComplaintFiled":"11/06/2020","vin":"2FMGK5C80GB","components":"ELECTRICAL SYSTEM","summary":"THE BACK UP CAMERA WORKS WHEN IT WANTS TO.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11366394,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2020","dateComplaintFiled":"10/26/2020","vin":"2FMHK6DT1GB","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11350650,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2020","dateComplaintFiled":"08/21/2020","vin":"2FMGK5C86GB","components":"SUSPENSION","summary":"RECALL FROM FORD MARCH 2020 REAR TOE LINK SUSPENSION HAVE CALLED DEALER ABOUT REPAIR THEY ANSWER NO PARTS YET. THIS COULD INCREASE RISK OF CRASH. ITS BEEN 6 MONTHS AND NO PARTS . UNSAFE TO DRIVE . ONLY HAS 36000 MILES ON IT WHAT IS THE NEXT STEP?","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11343175,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2020","dateComplaintFiled":"08/04/2020","vin":"2FMGK5C88GB","components":"LATCHES/LOCKS/LINKAGES","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. ADDITIONALLY, THE MASTER DOOR LOCK BUTTON FAILED TO LOCK THE PASSENGER'S SIDE REAR DOOR. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE FAILED TO IMMEDIATELY SHUT-OFF WHEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE CONTACT CONTACTED ODANIEL FORD INC (631 LINCOLN HWY W, NEW HAVEN, IN 46774, (855) 973-4169) WHO INFORMED THE CONTACT THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,700.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11325531,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2020","dateComplaintFiled":"05/22/2020","vin":"2FMHK6C87GB","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11318562,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2019","dateComplaintFiled":"03/18/2020","vin":"2FMGK5B88GB","components":"POWER TRAIN","summary":"I NOTICED ONE DAY WHEN I DROVE TO WORK AND GOT OUT OF MY VEHICLE IT SMELLED LIKE TRANSMISSION FLUID BURNING TOOK IT TO THE DEALER AND THEY SAID IT IS A COMMON PROBLEM WITH THE FORD FLEX THAT THE TRANS FLUID AND COOLANT WERE GETTING MIXED TOGETHER BECAUSE OF THE DESIGN OF THE A/C CONDENSOR ETC.... IF IT IS A COMMON PROBLEM WHY HASNT IT BEEN RECALLED? ON TOP OF THAT IT COST ME $900+ TO FIX AND I TOOK IT BACK BECAUSE IT STILL SMELLED LIKE TRANS FLUID WAS BURNING AND WAS TOLD IT WAS PROBABLY STILL JUST BURNING OFF FROM WHAT HAD LEAKED. 5 ALMOST 6 MONTHS LATER IT STILL SMELLS?","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11253487,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2018","dateComplaintFiled":"09/05/2019","vin":"2FMGK5D85GB","components":"SUSPENSION,WHEELS","summary":"TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11244043,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2019","dateComplaintFiled":"08/14/2019","vin":"2FMGK5B89GB","components":"STEERING","summary":"VEHICLE MAKES A WEIRD SOUND WHILE STEERING AND HAS PROGRESSED TO ALL THE TIME.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11229703,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2019","dateComplaintFiled":"07/05/2019","vin":"2FMGK5C80GB","components":"POWER TRAIN","summary":"ON THE 4TH OF JULY MY VEHICLE WAS STOPPED IN MY DRIVEWAY WITH THE TRANSMISSION IN PARK. I HAD EXITED THE VEHICLE LEAVING THE DRIVER'S DOOR OPEN WHILE I WALKED UP MY DRIVEWAY TO CLEAR AN OBSTRUCTION IN THE GARAGE DOOR SAFETY EYES. WHEN I GOT TO THE GARAGE DOOR I TURNED BACK AND SAY MY FLEX REVERSING UP THE DRIVEWAY QUICKLY. I HAD PREVIOUSLY BACKED IN AND WAS DRIVING OUT OF THE DRIVEWAY WHEN I NOTICED THE GARAGE DOOR WOULD NOT CLOSE. THE FLEX CONTINUED TO REVERSE UP THE DRIVEWAY (UPHILL) WITH THE DRIVER'S DOOR OPEN. AT THE TOP OF THE DRIVEWAY THE OPEN DRIVER'S DOOR CONTACTED A BASKETBALL POST WITH SUCH FORCE THAT IT BENT THE CONCRETE FILLED POST AND FOLDED THE DRIVER'S DOOR INTO THE LEFT FENDER BEFORE I WAS ABLE TO SLOW AND STOP THE VEHICLE. WHEN I ORIGINALLY EXITED THE FLEX THE TRANSMISSION WAS IN THE PARK POSITION AND THE REAR BACK-UP CAMERA HAD NO DASH DISPLAY. THERE WAS NO WARNING ON THE INSTRUMENT PANEL TO INDICATE THE TRANSMISSION WAS NOT IN PARK. THE VEHICLE WAS OTHERWISE UNATTENDED AT THE TIME. I AM CONCERNED THAT THE VEHICLE WAS ABLE THE SHIFT INTO REVERSE AND THEN REVERSE UPHILL AT A BRISK RATE OF SPEED WHILE UNATTENDED. AT THIS TIME THE FLEX IS SECURED IN MY GARAGE AND HAS NOT BEEN DRIVEN OR INSPECTED IN ANTICIPATION OF REPAIR OR APPRAISAL. I HAVE THE OPPORTUNITY TO HAVE THE PCM AND ACM IMAGED HOWEVER HAVE BEEN INSTRUCTED THAT DATA MAY BE ERASED IF THE VEHICLE IS RUN IN AN ATTEMPT TO IMAGE POTENTIAL DATA. PLEASE ADVISE ASAP YOUR WISHES AS I REQUIRE THE VEHICLE FOR MY BUSINESS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11207306,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2019","dateComplaintFiled":"05/13/2019","vin":"2FMGK5B83GB","components":"UNKNOWN OR OTHER","summary":"THE INTERIOR PASSENGER SIDE FRONT FLOOR WELL WAS FILLED WITH WATER WHILE PARKED. WATER LEAKS THROUGH WEEP HOLES AT BOTTOM OF WINDSHIELD","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11194529,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2019","dateComplaintFiled":"04/08/2019","vin":"2FMHK6DT4GB","components":"ENGINE","summary":"THE VEHICLE WAS IN MOTION AND WAS TURNING LEFT FROM A STOP AT A STOPLIGHT.  WE WERE PREPARING TO ENTER A HIGHWAY ON-RAMP.  THE ENGINE SUDDENLY QUIT (NO WARNING) AND WOULD NOT RESTART.  HAD THIS HAPPENED A FEW MOMENTS LATER (MERGING INTO HEAVY HIGHWAY TRAFFIC), AN ACCIDENT WOULD HAVE BEEN LIKELY.  WE WERE NOT ABLE TO RESTART THE ENGINE AND THE VEHICLE HAD TO BE TOWED.  IT ONLY HAS 31,000 MILES.  IT GAVE NO SIGNS OF IMPENDING PROBLEMS, THE ENGINE FAILURE WAS COMPLETELY WITHOUT WARNING.  (THERE WAS PLENTY OF FUEL IN THE TANK ALSO).","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11182617,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2019","dateComplaintFiled":"02/26/2019","vin":"2FMHK6DT6GB","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"ECOBOOST 3.5L VEHICLE EXPERIENCED TOTAL LOSS OF POWER AND WHITE SMOKE FROM TAILPIPES WHILE DRIVING 65MPH ON EXPRESSWAY BUT STILL RAN. DROVE STRAIGHT TO AN INDEPENDENT SERVICE CENTER WHERE THEY DIAGNOSED LOW BOOST PRESSURE DTC AND FAILURE OF BOTH TURBOCHARGERS. TOWED VEHICLE TO FORD SERVICE CENTER WHERE THEY DUG DEEPER AND ARE NOW TELLING ME THERE WAS A COOLANT SYSTEM LEAK WHICH WASHED OUT THE ENGINE OIL AND CAUSED THE ENGINE TO OVERHEAT AND THE TURBOS TO FAIL(LOCK UP). THERE HAVE BEEN NUMEROUS DOCUMENTED ISSUES WITH COOLANT SYSTEM LEAKS AND OIL SUPPLY TO TURBOS CAUSING FAILURES/FIRE/OVERHEATING IN ECOBOOST ENGINES...  DEALER IS NOW TELLING ME THE ENTIRE ENGINE NEEDS TO BE REPLACED INCLUDING THE TURBOCHARGERS IN THE BALLPARK OF $13,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11171265,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2019","dateComplaintFiled":"01/21/2019","vin":"","components":"POWER TRAIN","summary":"MY 2016 FORD FLEX I JUST BOUGHT LESS THEN 6MTHS AGO! AND I HAVE 30,000 MILES ON IT! I WAS HEARING LOTS OF NOISE FROM THE FRONT END AND ALSO I WOULD HEAR IT WHEN MY CAR WAS IN GEAR AND ALSO WHEN I WENT FROM DRIVE TO REVERSE AND  ESPECIALLY WHEN YOU WERE TURNING YOUR STEERING WHEEL!! TOOK IT IN TO THE DEALERSHIP AND THEY STATED IT WAS MY DRIVER AND PASSENGER HALF SHAFT! I GET IT BACK AND NOW I AM HEARING NOISES AGAIN!!","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11153753,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2018","dateComplaintFiled":"11/26/2018","vin":"2FMHK6C84GB","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"GAS SMELL AND ELECTRONIC ISSUES. I BOUGHT MY VEHICLE BRAND NEW. I FIRST NOTICED SMELLING GASOLINE AFTER THE FIRST OIL CHANGE, SO I HAD DRIVEN SEVERAL MONTHS.THE DEALERSHIP BLAMED IT ON MY UNDERCOATING STATING THAT'S WHAT I'M SMELLING.IT'S GAS DEFINITELY.I ASKED THEM TO DRIVE IT A WEEK SINCE THE SMELL COMES AND GOES.THEY REFUSED.IT STILL DOES IT AND I HAVE GIVEN UP TRYING TO GET THE DEALERSHIP TO FIND THE ISSUE.THEY DID STATE THE FLEX IS THE SAME BASE AS THE POLICE VEHICLE THAT HAS THE GAS EMISSION LEAK.2ND PROBLEM IS \"NO KEY DETECTED\" LIGHT COMES ON WHEN DRIVING.JUST YESTERDAY MY BACK UP CAM STAYED ON WHILE DRIVING.IT WAS DISTRACTING AND I FELT A HAZZARD.I TRIED TURNING THE VEHICLE OFF AND ON AND THAT DIDN'T WORK.AFTER PARKING FOR AN HOUR AND TRYING AGAIN THINGS WENT BACK TO NORMAL.WHEN THE BACK UP CAM WAS LOCKED ON THE RADIO CONTROLS DIDN'T WORK AND THE VOICE COMMAND DID NOT WORK.I CALLED THE DEALERSHIP TODAY AND THEY STATED THEY \"CAN'T DO ANYTHING UNLESS IT IS CURRENLTY MALFUNCTONING\". NOT VERY REASSURING TO KNOW.THE DEALERSHIP SEEMS UNWILLING TO HELP RESOLVE POTENTIALLY DANGEROUS ISSUES.I COULD CRASH IF THE BACK UP CAM IS ON WHILE DRIVING FORWARD (DUE TO DISTRACTION).IF NO KEY IS DETECTED WHEN DRIVING WILL THE ENGINE SHUT OFF?THE GAS SMELL IS A CONCERN BECAUSE I SHOULD NOT BE BREATHING GAS!GAS SMELL IS WHILE ENGINE IS RUNNING- PARKED OR MOVING BUT THE SMELL COMES AND GOES.THE ELECTRONIC ISSUE WAS A CONCERN BECAUSE THE VEHICLE WAS IN MOTION BUT IT ALSO DID IT WHILE NOT IN MOTION.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11154082,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2018","dateComplaintFiled":"11/26/2018","vin":"2FMHK6C84GB","components":"UNKNOWN OR OTHER,ENGINE","summary":"\"TAKATA RECALL\"    MY ENGINE LIGHT WENT ON 2000 MILES BEFORE MY MANUFACTURES WARRANTY EXPIRED. I HAVE A FORD SHOP HERE, BUT THEY ARE RATED SO LOW AND I HEAR NOTHING BUT BAD STUFF ABOUT THEM, SO I CALLED THE NEXT CLOSEST 95 MILES AWAY IN SPEARFISH, SD. I EXPLAINED TO THE GUY WHAT CODE THE ENGINE THREW, BUT MY LIGHT IS NOW OFF. HE SAID NOT TO COME IN, UNTIL MY ENGINE LIGHT CAME BACK ON. MEANWHILE MY ENGINE STILL HISSES AND THE EXHAUST ODOR IS SO STRONG INSIDE AND OUTSIDE OF THE VEHICLE. I HAVE 36,879 MILES ON MY 2016 AND EITHER HAVE AN EXHAUST LEAK FROM THE HEADERS OR THE MANIFOLD. THE ENGINE LIGHT WON'T COME BACK ON AND NOONE WILL CHECK THE VEHICLE WITHOUT IT ON. THERE IS NO REASON FOR MY \"NEWER\" VEHICLE TO HAVE AN EXHAUST LEAK TO THIS EXTENT.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11152009,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2018","dateComplaintFiled":"11/16/2018","vin":"2FMHK6C87GB","components":"STEERING,ELECTRONIC STABILITY CONTROL (ESC)","summary":"POWER STEERING WOULD NOT ENGAGE WHEN CAR WAS STARTED IN MORNING AFTER TWO DAYS OF LONG DRIVING.  WOULD NOT ENGAGE WITH REPEATED EFFORTS AT STARTING.  HAD PREVIOUSLY FAILED BRIEFLY WHILE CAR WAS IN MOTION AT LESS THAN 10 MILES PER HOUR, SIX MONTHS BEFORE, BUT REINSTITUTED WHEN SEAT BELT WAS FASTENED.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11082549,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2018","dateComplaintFiled":"04/02/2018","vin":"2FMHK6DT6GB","components":"POWER TRAIN","summary":"FRONT WHEELS LOCK AS THE VEHICLE IS REVERSING. LOUD RATTLE NOISE FROM UNDER VEHICLE TRANSMISSION.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":11076234,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2018","dateComplaintFiled":"03/05/2018","vin":"2FMGK5C83GB","components":"VEHICLE SPEED CONTROL","summary":"WAS DRIVING DOWN THE ROAD WHEN THE CAR SEDDENLY ACCELERATES. I COULD FEEL THE PETAL DROP OUT FROM UNDER MY FOOT. I PRESSED THE BRAKES AND THE CAR SPEAD UP WHEN I TOOK MY FOOT OFF THE BREAK. I TRIED HITTING CANCEL ON THE CRUISE CONTROL (EVEN THOUGH I NEVER SET IT OR MESS WITH IT EVER) AND IT WOULD STILL ACCELERATE WHEN I TOOK MY FOOT OFF THE BREAK. IT FINALLY WENT BACK TO NORMAL AFTER PUMPING THE BREAKS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":10953900,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2016","dateComplaintFiled":"02/10/2017","vin":"2FMGK5C88GB","components":"ELECTRONIC STABILITY CONTROL (ESC)","summary":"DROVE MY 2016 FORD FLEX I TRIED TO AVOID ANIMAL ON ROAD AND STEERING ASSIST LIGHT CAME ON COULDNT STEER AND HIT A POLE. THE DEALERSHIP WOULDNT LOOK AT CAUSE I HAD IT TOWED THERE TOLD ME I HAD TO GO WHERE MY INUSRANCE WOULD FIX IT I HAD NO CAR FOR FOUR MONTHS THERES NO RECALL ON IT CAUSE ITS A NEW TRUCK THERE WERE PROBLEMS WITH THIS FLEX IN 2010-2016 GETTING THE BRUSHOFF FROM MY DEALER","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":10937522,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2016","dateComplaintFiled":"12/27/2016","vin":"2FMHK6C84GB","components":"POWER TRAIN","summary":"CAR LOST POWER WITHOUT WARNING WHILE DRIVING ON HIGHWAY.  WARNING LIGHT WITH WRENCH AND \"CHECK MANUAL\" APPEARED.  DEALER INDICATED RECALL 16B32 AND REPLACED THROTTLE BODY.  I WAS NEVER NOTIFIED OF RECALL.  *TR","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":10893150,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/30/2016","dateComplaintFiled":"08/04/2016","vin":"2FMGK5C83GB","components":"UNKNOWN OR OTHER","summary":"PURCHASED A NEW 2016 FORD FLEX ON JULY 29, 2016, DROVE IT MOST OF THE DAY ON SATURDAY AND SMELLED EXHAUST FUMES MOSTLY EVERY TIME I EXILIRATED. WENTTO URGENT CARE SICK FROM EXHAUST FUME POISONING, GOT WORSE AS DAY WENT BY AND WENT TO A REGULAR HOSPITAL ER. BROUGHT VEHICLE BACK TO DEALER ON MONDAY AND AFTER THEM RESEARCHING THE PROBLEM, IT WAS FAULTY VENT IN REAR CAUSING EXHAUSTING TO ENTER INTO INTERIOR.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]},{"odiNumber":10885448,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2016","dateComplaintFiled":"07/18/2016","vin":"2FMGK5C81GB","components":"VEHICLE SPEED CONTROL","summary":"THROTTLE BODY ISSUES  1) VEHICLE WAS IN MOTION ON CITY STREET - ATTEMPTED TO ACCELERATE AND EXPERIENCED LOSS OF POWER. MANAGED TO COAST TO A SIDE STREET. TURNED OFF ENGINE, RESTARTED FEW TIMES AND CONTINUED TO WORK WITHOUT ISSUE. (BELOW IS SAME DAY)    2) VEHICLE WAS IN MOTION, ACCELERATING TO MERGE ONTO STATE HIGHWAY. EXPERIENCED SUDDEN LOSS OF POWER AND MANAGED TO GET TO SHOULDER OF HIGHWAY. TURNED VEHICLE OFF, RESTARTED SEVERAL TIMES AND EVENTUALLY MADE IT TO DEALERSHIP.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]}]}