{"count":336,"message":"Results returned successfully","results":[{"odiNumber":11751214,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2026","dateComplaintFiled":"07/17/2026","vin":"3FMTK3SU3MM","components":"POWER TRAIN,ENGINE","summary":"While driving my 2021 Ford Mustang Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11751215,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2026","dateComplaintFiled":"07/17/2026","vin":"3FMTK3SU3MM","components":"POWER TRAIN,ENGINE","summary":"While driving my 2021 Ford Mustang Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11745591,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2026","dateComplaintFiled":"06/22/2026","vin":"3FMTK2R77MM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Vehicle: 2021 Ford Mustang Mach-E VIN: [XXX] Mileage: 56,005 I am filing this complaint to bring to NHTSA's attention a safety concern regarding Ford Motor Company's decision to make the Blue Cruise driver-assistance system available only via a paid subscription beginning January 2027, at a cost of $49.99 per month. Blue Cruise is a hands-free highway driving assistance system \u2014 a Level 2 driver-assistance safety technology. The hardware enabling this system was installed in my vehicle at the time of purchase and was represented as a feature of the vehicle. Ford is now moving to disable this safety feature on existing, in-service vehicles unless owners pay an ongoing subscription fee. I respectfully request that NHTSA examine whether a manufacturer's ability to remotely disable or withhold active safety technology on vehicles already in service \u2014 technology that was sold as part of the vehicle \u2014 raises concerns under federal motor vehicle safety standards. Specifically: 1. Consumers purchased these vehicles with the reasonable expectation that installed safety hardware would remain functional. 2. Ford's decision to monetize this feature post-sale, on vehicles already in service, effectively degrades the safety capability of those vehicles for owners who cannot or will not pay. 3. The precedent this sets \u2014 manufacturers using over-the-air software controls to disable safety features for revenue \u2014 warrants regulatory attention. I am not alone in this concern. There are thousands of Blue Cruise-equipped Mustang Mach-E, F-150, and Expedition owners facing this same situation. I respectfully ask NHTSA to investigate whether Ford's subscription model for Blue Cruise is consistent with federal vehicle safety obligations, and whether any regulatory guidance is warranted to protect consumers from the post-sale removal of safety technology. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11744862,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2024","dateComplaintFiled":"06/17/2026","vin":"3FMTK4SE0MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The front camera system does not function which causes all forward collision safety features to become unavailable, as well as any cruise control or automatic high beam lights. Seems to be a common issues and is related to faulty fiber optic cables.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11740320,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2023","dateComplaintFiled":"05/27/2026","vin":"3FMTK1SS2MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"This is a safety issue. The front collision assist is not working. I have returned the car to the Ford Dealer (Biener Ford) several times but the dangerous issue persists. I'm not the only one. There are many complaints listed on the web and the Ford Mach E forum. Ford needs to recall their EV Ford Mach-E vehicles and fix this dangerous safety issue once and for all.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11736423,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2026","dateComplaintFiled":"05/07/2026","vin":"3FMTK1RM0MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"The car gives two messages, \"Front Camera Fault Service Required\" and \"Pre-Collision assist not available.\" The cruise control does not work, however, the front camera does work. I had the vehicle scan done at the Ford dealer and was told it needs a 7 hour software update, after which it may need cables replaced. I do not understand how software goes bad. I do understand something may have happened to cables but that would not be checked until they had charged me $ 1,400 for a software update. This is a safety issue and, from what I read on the Mach E forum, is not where near unique to my vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734875,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2026","dateComplaintFiled":"04/30/2026","vin":"3FMTK3SS0MM","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"There\u2019s a known recall. \u201c2021 Mach-E models produced between Feb 24, 2020, and July 18, 2021, are at risk of the glass panels detaching or leaking.\u201d But my car, a 2021 model, isn\u2019t on the list. I just discovered that my headliner is stained and there\u2019s a leak.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734458,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2022","dateComplaintFiled":"04/29/2026","vin":"3FMTK1RM2MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Vehicle: 2021 Ford Mustang Mach-E Component: Image Processing Module A (IPMA) / Front Camera / Forward Collision Avoidance System The IPMA and front camera system have failed, disabling Pre-Collision Assist, AEB, forward collision warning, and adaptive cruise control while driving. The vehicle is available for inspection upon request. Warning messages \"Front Camera Fault Service Required\" and \"Pre-Collision Assist Not Available\" first appeared August 24, 2022 and have recurred consistently over nearly four years. No accident, physical damage, or obstruction was present at any occurrence. This failure puts safety at risk by silently disabling AEB and forward collision warning during normal driving \u2014 systems a driver may depend on in an emergency braking situation with no advance notice they are unavailable. The problem was confirmed by a Ford dealership in February 2026. Their repair order documents: \"RAN IPMA SELF TEST AND FOUND DTC SET U3000-49... HARDWARE TEST FAILED... FOUND TSB RELATED REC REPLACE MODULE.\" The dealer contacted Ford, who authorized 50% off the module replacement only, characterizing it as a \"loyal customer discount\" rather than a warranty or goodwill repair. I declined to pay for the fix. NHTSA Campaign 11028164 (superseding TSB 25-2156) covers this exact failure. Ford's own TSB acknowledges the defect and the dealer confirmed it applies to my vehicle, yet owners are being quoted up to $8,000 for a known safety system failure. I'm requesting NHTSA investigate whether this warrants a recall. First occurrence: August 24, 2022 (mileage not recorded) Service visit: February 17-18, 2026 at 80,029 miles Current mileage: 83,988 Attachments: photos of both fault messages, dealer invoice","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11728154,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2026","dateComplaintFiled":"03/30/2026","vin":"3FMTK1SS2MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the dealer whom the car was purchased from. Yes, warning messages pop up every time in the car and in the phone app about the issue. They first appeared before car purchase when the dealer fixed it in early February. Then it resumed again in late February/March.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11726068,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"03/21/2026","vin":"3FMTK3R72MM","components":"FORWARD COLLISION AVOIDANCE","summary":"An error message intermittently pops up on my vehicle that says, \"Front Camera Fault\", causing collision assistance and adaptive cruise control to suddenly stop working. This is a major safety issue, as a failure of adaptive cruise control while under operation may lead to a risk of an accident. Ford is aware of this issue and has issued TSB 23-2155, but they are treating it like a standard repair and not covering vehicles out of warranty. This should be a safety recall. See here for many others with the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11719257,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2026","dateComplaintFiled":"02/19/2026","vin":"3FMTK4SE2MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Vehicle experienced immediate loss of motive power while in motion at 45 mph after \"Stop Safely Now\" alert. This is a repeat power failure. The vehicle was in service for 75+ days (Dec-Feb) for this exact defect. The Ford service center said they replaced the \u201cbattery controller\u201d yet the issue recurred. The car previously flagged this alert while in motion 2 times prior (one on the highway going ~65mph and on another major street going roughly ~45 mph). As a Ford Reacquired Vehicle (Buyback), the failure to resolve this catastrophic electrical fault creates an extreme risk of crash and entrapment in traffic, putting myself, my family and the drivers in vicinity at significant safety risk. The car is currently at a different Ford Service Center. They have been able to reproduce the issue and are currently running diagnostics to identify a resolution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11716499,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2025","dateComplaintFiled":"02/07/2026","vin":"3FMTK3SS8MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER","summary":"After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple authorized Ford dealerships for inspection and repair; however, the problem returned immediately after the repair. The issue was reproduced and confirmed by a second dealer. A required part is currently on back order until the end of Feburary, leaving the vehicle unrepaired for an extended period. In addition, the vehicle experienced 12-volt battery failure and slow charging after the last recall update. These issues were not present prior to the recall. There were no warning lights before the failures occurred. During severe winter weather conditions in Pennsylvania, the lack of heat and defrost made it extremely difficult and unsafe to operate the vehicle. Because of reduced visibility and freezing interior temperatures, the vehicle could not be safely driven and, due to frigid temperatures, has remained parked. I am still making monthly payments on a vehicle that cannot be reliably or safely used.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11715476,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2026","dateComplaintFiled":"02/04/2026","vin":"3FMTK3SU6MM","components":"POWER TRAIN","summary":"On Saturday, [XXX], while driving under normal conditions, the vehicle experienced a sudden and complete loss of propulsion without warning. There was no reduced-power mode, no dashboard alert, and no mobile app notification prior to shutdown. The vehicle was subsequently inspected by a Ford dealership. The technician identified an intermittent software-related condition consistent with Ford TSB 26-2005, which documents a fault capable of draining the 12-volt electrical system during vehicle operation. The technician stated the 12-volt battery is not believed to be the root cause. The loss of propulsion occurred while the vehicle was in motion and resulted in a full shutdown. The condition was not preceded by any driver warning or controlled degradation. No driver warning was received after shutdown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11712665,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2025","dateComplaintFiled":"01/22/2026","vin":"3FMTK1RM8MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I am requesting immediate escalation regarding my 2021 Ford Mustang Mach-E (VIN: [XXX] ), which is currently undrivable due to being stuck in \u201cPower Accessory Active\u201d mode. The vehicle will not enter Drive. The dealer has diagnosed DCEM / high-voltage system-related faults and stated that recall repairs cannot be completed unless I first pay approximately $3,000 to repair the \u201cmain battery.\u201d My concern is that the symptoms and failure mode exactly match the known High-Voltage Battery Junction Box / DCEM defect described in Ford Safety Recall 23S56, including: \u2022Vehicle unable to drive \u2022High-voltage system refusing to close contactors \u2022Vehicle remaining in accessory power mode \u2022Safety-related loss of motive power While my VIN may not be currently listed as eligible for these recalls, my vehicle is exhibiting identical symptoms and failure modes associated with the following Ford safety recalls: \u2022HV Battery Junction Box / DCEM defect (Recall 23S56) \u2022Powertrain / Software Update (Recall 22S29) \u202212-Volt Battery / Door Latch Entrapment Risk (Recall 25S65) It is important to note that other Mustang Mach-E owners have reported the same recall-related failures even when their VINs were not listed for these recalls. These failures involve contactor issues, loss of motive power, and vehicles being stuck in accessory mode \u2014 identical to the symptoms my vehicle is experiencing. Given that my vehicle is experiencing a safety-related loss of motive power, Given the safety implications and known defect history, I request that this matter be reviewed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11710605,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2025","dateComplaintFiled":"01/13/2026","vin":"3FMTK1RM8MM","components":"UNKNOWN OR OTHER","summary":"The spot welds connecting the door at the hinges have failed. The metal is shearing, over 10mm, at multiple of the world locations.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11706917,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"12/24/2025","vin":"3FMTK3SS2MM","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"The backup camera and 360 view stopped working, and the reverse break assist is not available when placing the vehicle in reverse. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11706695,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2025","dateComplaintFiled":"12/23/2025","vin":"3FMTK3SS7MM","components":"UNKNOWN OR OTHER","summary":"Ford is unable to perform two safety recalls. The first is over the windshield which can lead to its failure while driving. The second is for the glass roof which can cause a failure while driving. The local dealer in Springfield Illinois says they can not do the work and can not identify anyone locally who will do the work. The dealership with the Ford autobody repair shop in the next town over in taylorville Illinois says they can not do the work. I called Ford customer service and they just sent me to the taylorville shop that said they can't do the work. The windshield or roof can come off and no one will do the repair including Fords own autobody shop. Help.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11705449,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2025","dateComplaintFiled":"12/16/2025","vin":"3FMTK3ss6MM","components":"ELECTRICAL SYSTEM","summary":"While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"},{"type":"Equipment","productYear":"9999","productMake":"ENEL X","productModel":"JUICEBOX LEVEL 2 CHARGER","manufacturer":"Enel X Way USA, LLC"}]},{"odiNumber":11701857,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/15/2024","dateComplaintFiled":"11/28/2025","vin":"3FMTK2R74MM","components":"STRUCTURE","summary":"I bought this car in August of 2024. It started having issues with the door lock in September and in December I decided to sell it back to the dealer but was in a car accident on the way to the dealership. Unfortunately the door jamming issue caused repair problems and the auto repair shop could not fix the door issues. I lost the car to the repair shop in a lien sale due to the cost of repair which was over 20,000. In August of 2025 Ford issued a recall which allowed the auto repair shop was able to fix the car and sell it to a dealership. I have contacted Ford several times in relation to the issues with the car and how they caused me to loose the car, but they have not responded despite the promise to do so in 7-15 business days. Loosing this car has caused deep stresses in my life. I have lost several business clients because I'm no longer able to get around. I have had my life impacted to the point of having to relocate. I bought the car outright paying 45,000. Ford has refused to do anything to compensate for my loss.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11695140,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"10/22/2025","vin":"3FMTK4SE7MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The car would intermittently give an error saying pre-collision assist not available and now this error is permanent. There is a technical service bulletin for it 23-2155 Lots of people have been complaining about this in the mach e forum https://www.macheforum.com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors.18710/page-69#post-1026803 This causes people to drop out from the automatic driving bluecruise without notice and adaptive cruise control becomes unusable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694472,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2025","dateComplaintFiled":"10/20/2025","vin":"3FMTK2R76MM","components":"POWER TRAIN,SERVICE BRAKES,ENGINE","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger\u2019s side tire warning lights was illuminated. The contact stated that the battery was at 98 percent and that several unknown warning lights were illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train) prior to the failure. The contact called Roadside Assistance, but Roadside Assistance was unable to assist. The contact stated that a Police Officer arrived on the scene to assist. The vehicle was towed to the local dealer after several hours. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,400.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693497,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2025","dateComplaintFiled":"10/15/2025","vin":"3FMTK3RM4MM","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"Car stalled once while going to a military appt but started up 3 mins later. Car then made a noise then stalled out of nowhere on the highway at a slow speed in heavy traffic causing anxiety. vehicle then had me stranded waiting for a tow to find out it\u2019s the HVJB .","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693304,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2025","dateComplaintFiled":"10/14/2025","vin":"3FMTK3SU7MM","components":"FORWARD COLLISION AVOIDANCE","summary":"There are many reports of the Mustang Mach E \"accelerating unexpectedly.\" This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two interconnected problems. The first is that the \"cruise control on/off\" button is located on the far left of the interior of the steering wheel, which makes it easy to accidentally press when doing a sharp, quick one-handed turn of the wheel (like when parking). When this happens, CC engages while in the act of parking. This is exactly what happened to me. I accidentally hit the button while doing a sharp twist of the wheel, I saw the CC engage, the car rapidly accelerated uphill without my foot on the gas pedal, and I would have hit the wall in front of me if I had been a split-second slower in hitting the brake. The second problem is that there is supposed to be a failsafe for accidentally activating CC at low speed, BUT IT DOESN'T ALWAYS WORK. Page 224 of my manual says \"Press the button to activate system. When the system activates, the set speed is equal to whichever is greater, the current vehicle speed, or 15 mph....\" This part is true, and this is how the unexpected acceleration to 15mph occurs when parking. But the manual continues: \"If the speed is too low, or other conditions are not correct for adaptive cruise control activation, the system enters standby mode. When you are below 15 mph ... adaptive cruise control does not activate unless you are following another vehicle.\" This is FALSE. This did not work. Clearly the CC mistook the wall in front of me for \"following another vehicle.\" And so, when I accidentally activated CC while parking, it lurched forward UPHILL to 15mph toward a wall a few feet away. Ford needs to move the button and/or fix the failsafe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11692323,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"10/09/2025","vin":"3FMTK2R72MM","components":"ELECTRICAL SYSTEM","summary":"On [XXX], my 2021 Ford Mustang Mach-E (VIN [XXX] ) experienced a complete electrical failure related to its V12 battery system. The vehicle required roadside assistance twice during the same service call \u2014 first to jump the car to release the hood latch and again to restore enough power to unlock the doors. An elderly occupant was trapped inside until power was restored. After exiting, she became light-headed and fell; EMS responded and transported her to the hospital. This represents a serious safety defect because total electrical shutdown prevented door operation and normal egress. I am requesting investigation and possible recall review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11691351,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"10/04/2025","vin":"3FMTK3SU5MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Camera system that allows hands free driving, lane departure warning, collision warning and adaptive cruise control fails and all system offline. Extremely widespread on the 2021 models. Looks to be a cable route to the camera that was installed incorrectly. Went to dealership, they said they see this in almost all of the Mach E vehicles. Usually begins failing when hitting bumps -- system goes in/out. After a while, system drops out completely and all safety systems relying on them fail.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689770,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"09/25/2025","vin":"3FMTK3SU5MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"When in cruise control, any speed, car suddenly accelerates This happens while driving, or sometimes after stopping and then resuming previous set speed. For example I was driving in cruise control at 38 mph, when the car suddenly sped to 50mph. Or when on a highway, driving at 55mph, the car suddenly accelerated to 70mph. Started about 3 weeks ago.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689229,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2025","dateComplaintFiled":"09/23/2025","vin":"3FMTK3SU0MM","components":"BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"Going over any bump in the road greater than 2 inches in heigth causes the following: - Front Camera Fault Service Required message - Pre-collision Assist inoperative - Adaptive cruise control inoperative","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689231,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2025","dateComplaintFiled":"09/23/2025","vin":"3FMTK3R74MM","components":"UNKNOWN OR OTHER","summary":"In mid-November 2023, the authorized Ford dealership Hutchinson Ford of Forsyth, located in Forsyth, Georgia, sold and installed four Toyo A23 tires (size 225/55R19 99V) on my 2021 Ford Mustang Mach-E. After approximately 23,000 miles, the tires experienced catastrophic premature wear. Upon investigation, I discovered the dealership had installed tires with a load index of 99. The manufacturer's required specification for my vehicle is a minimum load index of 103. This incorrect fitment created an 880-pound deficit in the vehicle's total load-carrying capacity, posing a severe and constant risk of tire failure, especially at highway speeds. This is a critical safety issue for a heavy electric vehicle. The dealership's management has acknowledged the danger. When I raised this issue, the service manager stated they were \"glad something bad did not happen.\" Despite this admission of the risk they created, they have refused to correct the safety issue, claiming the premature failure is normal wear as the tires are \"nearing end of life.\" This constitutes a dangerous service practice by an authorized Ford dealer, which knowingly left a customer's vehicle in an unsafe condition. I am filing this complaint to document this safety issue and the dealership's refusal to rectify it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687282,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2025","dateComplaintFiled":"09/15/2025","vin":"3FMTK1SS1MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"only incident I have had is that the dealership cannot fix the recall yet its been a week and still have not recieved anything ,or a loaner or a rental. I am in the military active duty and havent had anything","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11685672,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2022","dateComplaintFiled":"09/08/2025","vin":"3FMTK2R73MM","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ford Mustang March E. The contact stated that while reversing, the back over prevention camera image was frozen, and the driver was unable to view the images behind the vehicle. The vehicle was taken to the local dealer who determined that the back over prevention camera was faulty; however, the VIN was not included in NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 7,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11684260,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2025","dateComplaintFiled":"09/01/2025","vin":"3FMTK3R70MM","components":"SERVICE BRAKES","summary":"Ford had a recall on the brakes. The brakes were services 3 times in relational to this issue. Now again the front end shutters when braking especially at highway speed. The dealer says the pads need to be replaced and the rotors resurfaced .This is the 4th time in 42,000 miles. they will not warranty this on going issue. If the pads need to be replaced 4 time in 42,000 mile on a vehicle with regenerative braking there is a obvious issue. I feel this is an on going issue that was never corrected .","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682938,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2025","dateComplaintFiled":"08/25/2025","vin":"3FMTK3RM7MM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2021 Mustang Mach-E. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that there was no power to the vehicle. The following day, the contact attempted to enter the vehicle and was locked out. The contact was unable to open any of the doors. The contact was able to raise the hood and the trunk. The contact was unable to jumpstart the vehicle, but heard a clicking sound when the jumper cables were connected. The contact observed a spark from the negative terminal. The contact removed the 12-Volt battery and brought it to a local dealer to be tested. The contact was informed that the battery was in good working condition. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed or repaired. The contact was aware of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages) but was informed by the dealer that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681322,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2025","dateComplaintFiled":"08/18/2025","vin":"3FMTK2R70MM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his wife parked and turned off the vehicle; however, while attempting to exit the vehicle, his wife was locked inside the vehicle. The contact quickly searched for how to unlock the vehicle. The contact pushed the exterior door lock twice, and his wife was able to unlock and exit the vehicle. The contact called Ford Assistance Service, and the vehicle was jump-started and the vehicle was driven to the dealer. The dealer diagnosed the vehicle with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced. The dealer confirmed that the software update for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681417,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2025","dateComplaintFiled":"08/18/2025","vin":"3FMTK1RMXMM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680972,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2025","dateComplaintFiled":"08/15/2025","vin":"3FMTK3R77MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact stated that a message was received from the Ford App to check the 12-Volt battery. The local dealer was contacted and informed the contact that a service appointment was needed to have the battery checked. Later, while parking the vehicle, the vehicle lost power and the vehicle shut off, and the instrument panel went black. During the failure, the doors remained locked and could not be unlocked from inside or outside the vehicle. The vehicle was later towed to the local dealer who determined that the 12-Volt battery had failed and needed to be replaced. The battery was replaced and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11679923,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2024","dateComplaintFiled":"08/11/2025","vin":"3FMTK3R74MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11677851,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"08/01/2025","vin":"3FMTK3SU7MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the safety system occasionally became inoperable. The contact stated that the cable wires were damaged and caused the dropping of the camera after traveling over a bump in the roadway, and the safety features were not available. The camera dropped five to six times per hour. The blue cruise became inoperable, and the driver assistance was inoperable. The vehicle began to pull to the side of the road. There was no audible chime detected. There was an unknown warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but declined to repair the vehicle under warranty. The failure mileage was approximately 34,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11675824,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2025","dateComplaintFiled":"07/24/2025","vin":"3FMTK4SE4MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11673754,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/14/2025","dateComplaintFiled":"07/15/2025","vin":"3FMTK3RM6MM","components":"SERVICE BRAKES","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 46,140.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672810,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2025","dateComplaintFiled":"07/11/2025","vin":"3FMTK1SS4MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671737,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"07/07/2025","vin":"3FMTK1SS9MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not work for forward collision warning or cruise control. It often happens after a bump in the road, but also happens at other random times.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669997,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/28/2025","vin":"3FMTK1RM6MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Front camera fault. Pre collision systems don\u2019t work without it. Large online community with the same issues but ford refuses to acknowledge it\u2019s an issue. They won\u2019t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can\u2019t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669486,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"06/26/2025","vin":"3FMTK3R7XMM","components":"FORWARD COLLISION AVOIDANCE","summary":"The front camera system stopped working, so I lost access to Pre-Collision Assist\u2014(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren\u2019t available. I\u2019ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it\u2019s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me\u2014and possibly other drivers\u2014at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I\u2019m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11666168,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2025","dateComplaintFiled":"06/10/2025","vin":"3FMTK3R75MM","components":"POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"Was driving and suddenly all errors started popping up Hill start assist warning 1 pedal driving unavailable Pre collision assist not available Antilock brake fault, etc Lost braking power, steering got stiff, accelerated suddenly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11665044,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2024","dateComplaintFiled":"06/05/2025","vin":"3FMTK1SSXMM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as \u201cFront Camera Fault\u201d or \u201cDriver Assistance Features Unavailable.\u201d I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664895,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2023","dateComplaintFiled":"06/04/2025","vin":"3FMTK4SE3MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while operating the vehicle, the message \"Collision Avoidance Camera Fault\" was displayed, indicating a camera malfunction. The contact stated that the message was also present on the Mobile App. The contact also stated that the failure was a recurring failure and the camera had been replaced four times, and the vehicle was serviced several times for the failure. The manufacturer and local dealer were made aware of the failure, but no assistance was offered. The failure mileage was 31,014.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664398,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2025","dateComplaintFiled":"06/02/2025","vin":"3FMTK2R79MM","components":"SERVICE BRAKES","summary":"Lack of power assist braking and power steering. Anti-lock braking, Electronic Stability Control, and Traction Control System, as well as Hill Start Assist and Pre-Collision Assist are disabled. The instrument cluster displays several warning lamps and text messages at vehicle startup. The dealer is recommending a replacement of the brake booster. This issue matches a recall with the same make, model, and year car, but my VIN is not associated with any unrepaired recalls.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664160,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2025","dateComplaintFiled":"06/01/2025","vin":"3FMTK1SS6MM","components":"VISIBILITY/WIPER","summary":"Requested dealer to perform recall \"Inadequate Front Windshield Bonding/FMVSS 212\" Dealer reported \"our vendor did not actually perform any work on the windshield, he confirmed work was done elsewhere with a reseal so there was nothing we actually did\" There is no documentation supporting the reseal work was done on this vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11661940,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2021","dateComplaintFiled":"05/19/2025","vin":"3FMTK3SU6MM","components":"VISIBILITY/WIPER","summary":"Per your instructions I'm filling this complaint due to Ford refusing to perform recall 21S42/21V712 Issued on 09-14-2021. I have opened multiple complaints with Ford Corp regarding their dealerships refusal to perform this safety recall in which the roof of my vehicle can fly off during operation. For weeks now I've been trying to get Ford to provide me with a dealership that would perform the recall as I have been refused by 5 local dealerships. Ford tells me \"we can't force the dealership to do anything\" and have refused to find a dealership that will do this recall and contact me. I have been attempting to get this recall done on and off for 3 years now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11658770,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2025","dateComplaintFiled":"05/04/2025","vin":"3FMTK3R74MM","components":"STEERING","summary":"The car steering oscillated right and left similar to a 2022 recall description.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11657119,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"04/27/2025","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM","summary":"My 12-volt battery died and due to my car being an Electric Vehicle there was no way for me to get inside my car without jumper cables. The safety concern was that it happened without noticed when i stepped out the car to get my [XXX] out of the back seat. Completely locking me out the car and no way to get inside. The car doesn\u2019t have a conventional door handle and cannot open without electricity. I had to have emergency services come and break into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11656360,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"04/23/2025","vin":"3FMTK1SS8MM","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11651892,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2025","dateComplaintFiled":"03/31/2025","vin":"3FMTK3SS9MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed to another dealer to be diagnosed. The contact researched and became aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,255.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11650559,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2025","dateComplaintFiled":"03/25/2025","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM","summary":"Melted High Volt Junction Box after DC Fast Charging. Car became compromised while 3 hours from home. Limiting speed and ability to recharge. This vehicle had the High Voltage Junction Box melt back in the summer of 2022. The original was replaced under Warranty. The replacement part they installed is also faulty. I do not DC Fast charge very often. Maybe 12 times in the lifespan of this car. The original recall for this issue was a Software upgrade in the summer of 2022. There appears to have been a recall for hardware in fall of 2023 but for some reason this car was not part of that recall. The part that Ford installed in July of 2022 has since been redesigned several times, but I was left with the old version and that Melted down. Please recall the faulty HVJB part installed in these cars that were impacted when the originals melted. This costs $3,000 to have them repair and is not covered by warranty any longer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11648385,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2025","dateComplaintFiled":"03/14/2025","vin":"3FMTK2R73MM","components":"FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION","summary":"There is a repeated front camera fault that prevents the \"Pre-Collision Assist\" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car that the \"Pre-Collision Assist\" is not working, but it happens often.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11646754,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2024","dateComplaintFiled":"03/06/2025","vin":"3FMTK3R72MM","components":"SUSPENSION","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that on several occasions while driving at various speeds, the vehicle was extremely bouncy. Additionally, the contact stated that while making left or right turns, the vehicle lost traction and skipped. The contact stated that steering control was lost momentarily when the vehicle skipped. The vehicle was taken to a tire shop where the tires were replaced with wider sized tires, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11646194,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"03/04/2025","vin":"3FMTK1SS2MM","components":"ELECTRICAL SYSTEM","summary":"The car was parked and will not move. The car turns on, an alert displays that to stop the car and pull over and the car is in park and will not allow you to move the dial out of park. Had to have the car towed to dealership. The 12v battery was replaced, this did not help, the car still will not allow you to put it in drive.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11644822,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2025","dateComplaintFiled":"02/25/2025","vin":"3FMTK4SE2MM","components":"SERVICE BRAKES","summary":"While driving, the service parking brake system alert displayed. The parking brake when I entered a parking lot no longer functioned and displayed an error on the dash. The vehicle had to be repaired before the parking brake became functional again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11644674,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2025","dateComplaintFiled":"02/24/2025","vin":"3FMTK1SS9MM","components":"POWER TRAIN","summary":"I have had the HVBJB replaced twice. I have had 2 high voltage warnings and power train malfunction. It in the shop again for the same problem. Supposedly getting fixed for the same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11644381,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"02/23/2025","vin":"3FMTK2R71MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Ever since we bought the car in mid-2023, we have been getting \"Front camera fault\" and \"Pre-Collision Assist not available\" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assist functions (which are safety features of the car) do not work. We brought the vehicle to two dealers for this same problem well within the warranty period and neither was able to fix it. We have tried to get these errors fixed on multiple occasions with no luck so far. Hansel Ford of Petaluma has our car and is now telling us it will cost $2806.21 to replace the IPMA module to fix the problem, and that it is not covered under warranty. Ford has a TSB addressing the issue: TSB 23-2155. I have spoken with Ford Customer Care on multiple occasions asking for assistance and they have failed to provide any help. This issue is widely reported on Mach-E forums as a known and frequent safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11642954,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2025","dateComplaintFiled":"02/15/2025","vin":"3FMTK2R71MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The electrical system failed. Issue was it disengaged the 12 volt system as well. Vehicle seized and stopped in the middle of a high usage road with no ability to put into neutral. After speaking with Ford, they concede that there must be 12 volt battery power in order to put car in neutral. After 2 hours of blocking traffic The tow truck arrived ( was a rainy day) and within a minute hooked up a 12 volt battery and drove the vehicle off the road way. This is not acceptable and needs to be addressed. My claim number with Ford is: case [XXX]. Thank you. Feel free to contact me in any further information is needed. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11642132,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2025","dateComplaintFiled":"02/12/2025","vin":"3FMTK3RM3MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at approximately 20 MPH, the infotainment screen flipped forward and opened. The vehicle was taken to a dealer where it was diagnosed and determined the infotainment system screen needed to be replaced due to the clips malfunctioning. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,600.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640638,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2025","dateComplaintFiled":"02/04/2025","vin":"3FMTK4SE7MM","components":"ELECTRICAL SYSTEM","summary":"My vehicle is not a part of the Recall #23S56, however, my High Voltage Battery Junction Box has gone back and in need of replacement. The warranty light appeared on 2/2/25 after acceleration. I was able to make an appointment with my local Ford Dealership for today 2/4/25 and was informed of the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640279,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2025","dateComplaintFiled":"02/03/2025","vin":"3FMTK1SSXMM","components":"ENGINE,ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that upon starting the vehicle, the \"Stop Safely Now\u201d message was displayed. There was a RED warning light illuminated. While the vehicle was being charged, the Ford app showed a charge fault error. The vehicle was undriveable. While using a diagnostic tool, it showed there was a failure with the BCM and DTC: P0AA2 and P0D10 were retrieved. The contact stated that the failure was related to NHTSA Campaign Number: 22V412000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was 19,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640304,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2024","dateComplaintFiled":"02/03/2025","vin":"3FMTK3SS1MM","components":"ELECTRICAL SYSTEM","summary":"My cameras will not work and the screen will be black. Anytime I reverse or come too close to an object the cameras will show, but since there is a problem with the camera wire the image is just a black screen. This is a serious safety issue that Ford has yet to address and I have notified them about it, with an image and video of the problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11636992,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2025","dateComplaintFiled":"01/20/2025","vin":"3FMTK1RM8MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11636855,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2025","dateComplaintFiled":"01/19/2025","vin":"3FMTK3SS9MM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Backing up from a parking spot it failed to give warning of pedestrians crossing. It also fails warning for lane departures or Collision Alert warnings. All settings are on the console settings for drivers assist. Warning are given too late for pedestrians and Auto crossing while backing up. Forward collision warning does not work at all.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11636382,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"01/16/2025","vin":"3FMTK1SS4MM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Front camera fault. Pre collision systems don\u2019t work without it. Large online community with the same issues but ford refuses to acknowledge it\u2019s an issue. They won\u2019t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can\u2019t not be random.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11634130,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2025","dateComplaintFiled":"01/04/2025","vin":"3FMTK3SU8MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The car had an issue with the 12V battery which caused it to be completely disabled and unresponsive to the key fob and phone as a key. My wife had gotten out of the car without knowing this had happened and went to the rear door to let out our infant son, but the door would not open. We called emergency services and roadside assistance. AAA arrived first and tried to open the lock but were unsuccessful. I had to smash the window to open the door and rescue my son. Emergency services arrived after I had already done this. The only reason I know it was an issue with the 12V battery is because the Ford dealership told me after I had the car towed there for inspection. The only way to open the car in this situation is to use a portable jumper to jump two wires hidden in the bumper which open the Frunk. Then you need to jump the actual battery that is located in the frunk. It does not have a mechanical release for the doors. This supposed fix is highly dangerous as it requires one to have a readily available jumper and the 12V battery needs to be completely drained in this scenario. In my case, this didn\u2019t work even when the Ford technician arrived. The only possible way to get in was to break through a laminated glass window which was incredibly difficult to break even with the correct tool to do it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11633639,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2024","dateComplaintFiled":"01/02/2025","vin":"3FMTK3SU0MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11632397,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2024","dateComplaintFiled":"12/26/2024","vin":"3FMTK1SS2MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"It has several error messages including \"Stop safely now\". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11630977,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2024","dateComplaintFiled":"12/16/2024","vin":"3FMTK4SE2MM","components":"FORWARD COLLISION AVOIDANCE","summary":"I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11627541,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"11/26/2024","vin":"3FMTK3SS4MM","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11626492,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2024","dateComplaintFiled":"11/20/2024","vin":"3FMTK3SU3MM","components":"FORWARD COLLISION AVOIDANCE","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11625999,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"11/18/2024","vin":"3FMTK2R70MM","components":"UNKNOWN OR OTHER","summary":"The backup camera has failed numerous times. The camera will work and then suddenly stop creating a safety risk of hitting a pedestrian walking behind the vehicle when relying on the camera. The dealer has attempted to fix the problem by installing a new camera, new wiring harness, and a new module. The new module installed, under warranty, in February 2024 now requires a software update that only the dealer can perform at a cost of $1200. The vehicle warranty expired in July and Ford is not covering the cost of the update despite the module being new and requiring the update to work properly. It seems that if a part on a vehicle requires a software update to function properly that the part was defective and should be recalled. The dealer has inspected and advises to update the software on the module to regain proper function of the backup camera.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623821,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2024","dateComplaintFiled":"11/06/2024","vin":"3FMTK4SEXMM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while driving 60 MPH, the messages \"Power Train Malfunction - Reduced Power\", \"High Voltage Battery Warning\", and another message to \u201cStop the vehicle as soon as possible because the vehicle may shut down without further warning\u201d were displayed. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continued driving at 35 MPH. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V687000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623631,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2024","dateComplaintFiled":"11/05/2024","vin":"3FMTK2R7XMM","components":"FORWARD COLLISION AVOIDANCE","summary":"The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623558,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"11/04/2024","vin":"3FMTK3RM5MM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623040,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2024","dateComplaintFiled":"10/31/2024","vin":"3FMTK4SE1MM","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"It accelerated unexpectedly with no input while decelerating in one pedal drive mode. Cruise control was not in use at all during the drive.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11622810,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2024","dateComplaintFiled":"10/30/2024","vin":"3FMTK3R71MM","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Our vehicle would flash a \"Front Camera fault service required\" and a \"Collision Warning not available\" every now and then that started a few months ago. I had it diagnosed by the dealer and they said it would cost me $786.50 to do a major update on IPC, IPMA, PSCM, CCM, CMR, and perform IPMA Alignment per TSB 23-2040. We have to pay this because we are out of warranty. We thought all system upgrades are supposed to be free. Wouldn't this be a flaw on the Mach-e and should be considered a standard safety issue that needs to be corrected at no cost to the car owner? I saw that many owners also have the same issue. Our family including a [XXX] may be at risk because of this. Appreciate your help on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11622636,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2024","dateComplaintFiled":"10/29/2024","vin":"3FMTK3R7XMM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Front Camera Fault & Pre-Collision Assist Not Available Errors COLLISION WARN MALFUNCTION, COLLISION WARN NOT AVAILABLE or COLLISION WARN DISPLAY FAULT. Over 30k miles in the car so the warranty is over for bumper to bumper coverage. Dealer said an update would fix the issue. It cost 2k. Paid. The error came back within a day. Dealer says the next option is to replace all the wiring for the cameras. Which would be another 2-3k.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11621527,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2024","dateComplaintFiled":"10/23/2024","vin":"3FMTK1RM2MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"For over a year I got this warning that said pre collision assist not available. And it would go away after a few minutes. A few weeks ago it never left. Now I have that error as well as adaptive cruise not available. I cannot use my cruise control. I just recently had another issue and paid over 3 thousand. Now ford wants to give me another quote for 3 thousand. I searched and I'm not the only one with issue. This should he a recall problem as we are all having same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11620777,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/19/2024","vin":"3FMTK1RM6MM","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Mach e standard edition shows multiple signs of a failing High Voltage Battery Junction Box (HVBJB). The vehicle was bought certified pre owned with only 12k miles on the vehicle. At 16k miles (2 months of ownership) the vehicle showed a high voltage battery warning and power train malfunction warning. Three warning lights were displayed on the dash which were: a yellow turtle, wrench, and car with exclamation. Vehicle was taken to service department where they ran updates and said the issue was a one pedal drive error and ran a standard osp for a power train update (not related to this power train issue). They made no mention of the battery and power train issue on the service record. 1-2 weeks later and about 1k miles, the same issue repeated. The vehicle was taken to a different dealership where they indicated the car had a over heating charge coupler and unbalanced battery \"A\". Both of these show a probable issue with the HVBJB. The dealership has been insistent that they can't do anything without a stored code. Prior OSP's updated the car to limit power when contactors in the HVBJB exceeded .5 ohms and would show all the warnings we have seen. The main 12 volt battery was replaced at 1k miles, which Ford did not realize the failure could have been from the HVBJB, as it receives charge from the primary batteries. The dealership and Ford engineers have requested that we drive the vehicle until the safety lights repeat, knowing that this puts us in danger of a larger malfunction that could result in complete loss of power while driving. They say that they cannot work on an issue unless a code is tripped. I suspect a code will not trip as the first two times nothing was stored and the OSP patch that NHSTS requested helps prevent the complete failure. The code will only be stored in a complete failure event, which could lead to an accident. There are current recalls for this HVBJB, however it is only for the higher end models. Out of space :) Thanks","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11619109,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"10/10/2024","vin":"3FMTK1SS0MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Front camera stopped working after a long period of working intermittently (started to happen after passing warranty at 30,000 miles). Without that camera many safety features are disabled, like a front collision warning, lane departure, cruise control with adoptive speed, emergency breaking. The cable and processor issue was confirmed by Ford dealership service.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11617863,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/03/2024","vin":"3FMTK3SSXMM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while the vehicle was parked, the contact became aware that the cruise control had inadvertently been engaged, causing the vehicle to accelerate. There was no warning light illuminated. The contact depressed the brake pedal to stop the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616696,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2024","dateComplaintFiled":"09/26/2024","vin":"3FMTK4SE2MM","components":"SERVICE BRAKES","summary":"I bought a certified pre-owned 2021 Ford Mustang Mach-E GT. The brakes always kind of made a grinding but i figured it was the brake dust on the rotor since the car had sat on the lot for a while. I took the car into Maplecrest Ford in Union, NJ for this issue and they replaced the rear brakes under warranty. Shortly after that I felt a vibrating on the highway, I figured it could be the brakes bedding in. After that it became more persistent and I took the car to the dealer on [XXX] and they told me the front brakes had to be replaced. The car was purchased with 16,500 miles, went to the dealer at 17,000 miles and has 17,500 miles right now. It is impossible to believe that brakes on an EV (where most braking is regenerative) need to be replaced down to the caliper. I read Ford TSB 22-2023: Vibration/Pulsation From Brakes - Brake Pad Material Stuck To Rotor - Built On Or Before 06-Jan-2022 that describes this very issue. Ford essentially notes that pad material will become dislodged and get attached to the rotor. That they're not replacing this under warranty and that they haven't issued a recall for brake pads they've already redesigned because they can break apart is extremely dangerous. There's notes of this happening to cars on Mach-e message boards and Ford is aware because they've issued a TSB: [XXX] (for example). I would strongly encourage the NHTSA to implore a recall before someone gets hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616217,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2024","dateComplaintFiled":"09/24/2024","vin":"3FMTK1SS8MM","components":"FORWARD COLLISION AVOIDANCE","summary":"There is a permanent fault on the front camera of the vehicle, making it unavailable. This has permanently disabled the vehicle's pre-collision safety feature. The adaptive/normal cruise control is also unavailable because of this. Prior to the permanent issue, the fault would occur randomly and without warning, creating an extremely hazardous condition, especially while utilizing the vehicle's \"one-pedal\" feature. Under this condition (using adaptive/normal cruise control and the one-pedal function), the fault would occur abruptly and without warning, cruise control would fail and the vehicle would brake simultaneously, without driver action. Several times, while driving on the highway, this happened to me. I was fortunate enough to not get in an accident. The dealerships have been unwilling to address my safety concerns. Please see to it that this is resolved. I have seen many consumer forums with this same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616037,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2024","dateComplaintFiled":"09/23/2024","vin":"3FMTK2R76MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Always got \u201cForward Collision Warning\u201d then \"Adaptive Cruise Control\" can't be enabled. \"Blind Spot Warning\u201c always happens as well","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616043,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2024","dateComplaintFiled":"09/23/2024","vin":"3FMTK1SS5MM","components":"FORWARD COLLISION AVOIDANCE","summary":"On multiple occasions in the past 5-6 months (~40, see attached photo), we have received this error which disables the forward collision detection and inactivates the collision avoidance. ERROR: Pre-collision assist not available sensor blocked","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11614979,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2024","dateComplaintFiled":"09/17/2024","vin":"3FMTK3SU4MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The car detects changes in speed limits, presumably with cameras. When that happens an and cruise control is on, the car will change speed automatically. However, it often thinks \u201c65\u201d is \u201c85.\u201d Thus, sometimes, the car will unexpectedly begin to accelerate very fast. This poses an obvious risk: the car is speeding up a lot, past the speed limit.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11614635,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2024","dateComplaintFiled":"09/14/2024","vin":"3FMTK1SSXMM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"The car is frequently but intermittently reporting a failure with the front camera: \"Front camera fault Service required\". When this happens, the adaptive cruise control and other ADAS are disabled, which is a safety hazard while driving the car, especially at highway speeds. This issue began very infrequently in March 2024 and now happens on the majority of trips when driving the vehicle. I took the car to a Ford service center for repair. They did a software update on the car and told me that they were sure that the update would fix the issue. The front camera fault re-occurred within a week after having the software update done.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11613817,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2024","dateComplaintFiled":"09/10/2024","vin":"3FMTK3SU9MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Received intermittent warnings that the front collision warning system, cruise control and front camera were not working. The problem I think began after having my roof/windshield removed/reglued under recall. It was intermittent and I could not tell if software updates were resolving the problem, but then the problem became permanent at which time my car was out of warranty. Which does not seem fair since the problem began during the warranty period,. likely as a result of the windshield recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11613893,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"09/10/2024","vin":"3FMTK1SS7MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Forward camera failure, will not reset, continues to come up since 2021 multiple times this vehicle has been in the shop for this repair now that the warranty is over it is not covered and is not getting fixed I cannot use my cruise control and it continues to come up on the dash. This needs to be repaired and no one wants to fix it","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11613323,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"09/08/2024","vin":"3FMTK3SU9MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Received a front camera fault warning in the car. The fault disables the safety feature of pre-collision-collision assist. Had an independent service center check it out, they let me know there is a TSB from ford. Waiting for the a scheduled appointment.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11612380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2022","dateComplaintFiled":"09/03/2024","vin":"3FMTK2R71MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"While driving I get a camera alert and a collision avoidance system is not working. Then I have to reset the system by pushing a button on the steering wheel. The car has been in for this problem 3 times since 2022 .Now the 3 year warranty is up and Ford won\u2019t cover the repair. May dealership has been dealing with this issue on a lot of cars. I filed a lemon law suit. They are not going to repair the car or by it back. They to want to give a couple of thousand. But nobody can tell me what the cost will be to fix the car. So I am at a standstill","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11610722,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2024","dateComplaintFiled":"08/25/2024","vin":"3FMTK1SS2MM","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"The instrument panel center display fell out of the housing today. Keep in mind this display controls things like all HVAC, defrosting, audio, rear cross traffic camera, and is the sole access to the front trunk (frunk). It looks like two seals on the top failed. When driving slightly inclined on a hill, it became detached and was dangling. This caused immediate distraction. The screen did not break. The screen fits back into the casing but there is no mechanism to attach it without complete permanent (ie superglue).","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11610754,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2024","dateComplaintFiled":"08/25/2024","vin":"3FMTK3R73MM","components":"VEHICLE SPEED CONTROL","summary":"When stopped at a stoplight, in unbridled mode with one pedal driving engaged, the car surged forward on it's own. The surge forward caused my vehicle to rear-end another vehicle. I would assume the failure was the one pedal driving system and it is available for inspection. The problem has not been reproduced or inspected yet, but we have an appointment for a Ford dealer to evaluate the car. The only warning was the pre collision warning which did go off.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608668,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"08/15/2024","vin":"3FMTK3SS5MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Vehicle receives warning message that front camera and pre collision asst is unavailable after driving it for about an hour. Vehicle was serviced following the ford directive to ensure that the service to the vehicle following the warning was followed correctly. This didnt suffice the warning and the warning continues to show up daily on the vehicle. This is a safety feature that is causing errors and knocking out any safety feature for the operator of the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608799,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"08/15/2024","vin":"3FMTK4SX1MM","components":"ELECTRICAL SYSTEM","summary":"The fuse blew for the 12v power port (cigarette lighter type) in the back hatch area of our 2021 Mustang Mach E. We went to try and replace it. Couldn't find the fuse panel anywhere. Researched it online and discovered it was under plastic panels in the frunk. I didn't want to break a panel so I went to the local dealer. We removed 4 or 5 panels and finally found the fuse box but we still couldn't check or replace fuses. The fuse panel is mounted with the face with the fuses pointing away from you. There is a small panel you can open but this only exposes the back of the fuse box where the connectors are. The dealer couldn't do it either with casual help. They said I need to make an appointment for a technician to block some repair time to replace the blown fuse. This is a terrible safety problem. If a key fuse blows when a dealer technician isn't available, the car could be very unsafe with no way to remedy this. In 50 years of owning cars I've never seen one with a completely inaccessible fusebox. It is true of this car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608571,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2024","dateComplaintFiled":"08/14/2024","vin":"3FMTK3SU9MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Driving in a 40mph zone and car suddenly lost all power followed by a message stop safetly now and the 12v battery icon. While coasting car lost power steering and upon stopping went into park and would not go into neutral for 30+ minutes","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608507,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2024","dateComplaintFiled":"08/14/2024","vin":"3FMTK3SUXMM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"When driving two errors occur randomly and repeatedly. 1) Front Camera Fault, and 2) Pre-collision Assist inoperative. If driving with using any of the ADAS features, the car immediately begins to slow rapidly although each time it has occurred there has been no obstacle present. In one instance, it was on a freeway at 75 mph speeds nearly causing a severe accident due to the unexpected rapid deceleration. Luckily this was at 10pm at night. Had it occurred during higher traffic volumes I can almost guarantee there would have been a multiple vehicle collision. Researching online, it appears that the manufacturer has issued a TSB 23-2155 acknowledging the problem exists, but they do not see this as a significant enough safety issue to warrant a recall. When the failure causes complete disconnection of all ADAS features and the vehicle to attempt unneeded, unexpected, and unpredictable evasive maneuvers, I believe this to be a significant safety issue. The warning and attempted braking by the vehicle occur on a daily basis.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11606721,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2024","dateComplaintFiled":"08/06/2024","vin":"3FMTK1SS2MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Vehicle received \"Front Camera Fault\" and \"Pre-Collision Assist Not Available\" warnings multiple times. This is a known issue at Ford as they have a service bulletin (TSB 23-2155 [XXX] ) on it and is widespread. There are forum posts regarding this with 64 pages of people posting about it happening to them [XXX] ). When this happens, it disables Adaptive Cruise Control, Pre-Collision Assist, and Forward Collision Warning. If you happen to be using Adaptive Cruise Control or Ford's HANDS FREE BlueCruise, the hands free system immediately stops working. If you weren't to take over when this happens, it would be a disaster. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11605448,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2024","dateComplaintFiled":"07/30/2024","vin":"3FMTK3SU6MM","components":"STEERING,SERVICE BRAKES","summary":"My car has repeatedly had to have rotors replaced due to warping. Between 12,000 and 36,000 miles I\u2019ve had 7 pairs of rotors replaced. After exceeding 50 mph, when braking I decided violent steering wheel vibrations between 43-35 MPH when braking normally. I have service records and video to back up my claim. Ford is calling this \u201cnormal wear and tear\u201d however no other 2021 mach-es vehicles in my geographic area have had this issue, in fact none have had to have rotors replaced at all. This is a serious safety issue, occurring approximately every 3,000 miles. This points to a defective vehicle, Ford refuses to cover the repairs now that the vehicle has passed 36,000 miles despite having a verified service record of 7 rotor replacements. The date below is for the most recent issue, it has been going on for a year and a half. Ford clearly doesn\u2019t understand how to fix it, as the same fix has been recommended every time to the same result. I can\u2019t upload the videos but happy to send for additional support of my the defective vehicle assertion, it helps to show how much of a safety issue this is.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11605057,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2024","dateComplaintFiled":"07/29/2024","vin":"3FMTK3R76MM","components":"FORWARD COLLISION AVOIDANCE","summary":"pre collision assist is not available, it keeps throwing the errors and it disables adaptive cruise control, cruise control, and other safety features.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11604503,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2024","dateComplaintFiled":"07/25/2024","vin":"3FMTK1SS9MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Pre-Collision Assistant was faulty and needed to be replaced, apparently there are multiple EVs having the same issue thus causing a safety hazard for vehicles expecting it to work. The warning lamp first came on two years ago for 30 seconds than it disappeared, and again last year however it stayed on so I took it to the dealership and they had collaborated the camera and the issue was resolved, however a month after that the issue came back for 30 seconds than disappeared. It didn't stop there, a week ago that same issue appeared and I took it to one dealership and they said that they had to replace the module which was currently on backorder, so I took it to a second dealership in which the technician updated all modules but was still showing the same issue so they replaced the module and the module was faulty so they had to order a new module which I am currently still waiting for the dealership to finish with the service.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11603322,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/19/2024","vin":"3FMTK3SS0MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"I am getting a warning in the car that the front camera is failing. The warning includes an error that the front camera failed, and that the forward collision is unavailable. Each time this happens, this causes the cruise control, lane centering and lane departure systems to disengage, which means the vehicles hard brakes at highway speeds when this happens. It disabled forward collision detection when this happens. Ford has TSB for this but when I took it in for repair/replacement they said it wasn't covered by anything and charged for the fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11601803,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"07/13/2024","vin":"3FMTK3R7XMM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? The front IPMA camera is faulty, not working. The dealership was able to diagnose it properly. How was your safety or the safety of others put at risk? The camera fault means that the vehicle safety features for front collision assistance and anything else that uses the front camera will NOT work. Has the problem been reproduced or confirmed by a dealer or independent service center? Bob Tomes Service center in Mckinney, TX has confirmed that the fault. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are dashboard alerts for Front Camera Fault, and No Adapative Lane Assistance.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11597237,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2023","dateComplaintFiled":"06/27/2024","vin":"3FMTK2R7XMM","components":"ELECTRICAL SYSTEM","summary":"9 months ago I received a safety recall notice from Ford Motor Company regarding the Mustang Mach E battery terminals could possibly melt together at high speeds and that the car will lose power. Considering the severity of this issue I took it to a dealership right away where it sat unable to be fixed for over a month. They did not offer me a rental and having 2 kids and no car was devastating. I had to go pick the car back up without the recall being repaired and have had to use the vehicle in the meantime because I have no other option. I filed a case through the Ford BuyBack Program and was denied. I filed a complaint with the Better Business Bureau in hopes of a remedy or mediation with Ford and was also denied. I just called 3 dealerships this week after receiving a letter in the mail that the parts were available and all of them said they do not have those parts. Because of this unrepairable safety recall, the cars value has depreciated and I am upside down my 20,000$. I can't sell it or trade it in without getting another loan just to pay it off and I refuse to do that for their mistake. There has to be another way. I need help and I'm praying I can find it here. I'm paying 735$ a month for a new car scared to drive every day.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11594761,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2024","dateComplaintFiled":"06/17/2024","vin":"3FMTK3SUXMM","components":"UNKNOWN OR OTHER","summary":"Tried to have this recall taken care of for the panoramic roof and windshield reseal. Ford Motor company has dictated to us (the dealer) that the glass portion of repair must be sublet to a glass company. We received a bill from glass company to follow Ford's procedure and FOrd is refusing to pay it, meaning we can no longer take care of these safety recalls because they are telling us we are responsible for the $820 difference in order to complete the safety recall as we cannot find a glass company willing to do the repairs for $350.00.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11592520,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2024","dateComplaintFiled":"06/04/2024","vin":"3FMTK3SU9MM","components":"SERVICE BRAKES","summary":"The parking brake stuck on after the recall was completed 4 months ago. A new wiring harness was installed to correct the issue, just as was done during the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11591930,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"06/01/2024","vin":"3FMTK2R72MM","components":"POWER TRAIN","summary":"This car has had multiple recalls and issues with the power train. It has affected my safety on multiple instances. The cars sensors went out die to the batter overheating and it was having trouble delivering power to the sensors and other parts of the vehicle. When the sensors went out, the car would malfunction and it would think we are about to crash so it would break on its own and do other weird technical things. When the battery overheats it also does not allow effect cooling of vehicle and I live in a state that is very hot. I have reported these issues to the dealer multiple times, but Ford has not put out a remedy for this issue yet.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11591105,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2024","dateComplaintFiled":"05/28/2024","vin":"3FMTK1SS4MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On April 19th, I picked up dinner and when I went to leave the parking lot, my vehicle turned on, but did not allow me to move out of park, nor shift into any other gear. I turned the vehicle on and off about ten times to see whether that might allow me to shift into another gear, but to no avail. It was later in the evening, so when I called the Ford customer service line I received an after hours message, and then thereafter I received a call from a Ford customer service center caller saying that they saw I was \"stranded\" and would send a tow truck to take the vehicle to the nearest Ford mechanic shop. They picked the vehicle up around 11pm in the evening. While the vehicle has had numerous other recalls, (windshield, etc.) I had not received any recall notice related to a battery issue. The dashboard showed a wrench in a car symbol as well as the battery symbol and a note that said \"Stop safely now,\" and \"full accessory power active.\" For the two and a half weeks following, I was not told what was wrong with the vehicle, nor was I provided a courtesy car. When I requested rental coverage, I was informed I would have to call \"corporate\" in order for them to cover the request, and when I did reach them, I was told that until they diagnosed the vehicle, they could not tell me whether it was my fault or theirs. After weeks of going back and forth, they agreed to cover a Ford rental (that I had to find on my own,) but have still not been given my vehicle as I have been informed that there are program wide software holds on the vehicle that prevent the technician from working on it. My lease ends in another month, and I have not been provided any information as to what my options are, or whether the vehicle will be fixed. I was also informed that I was not eligible for the Ford repurchase program as the vehicle is over the allotted 2 year/24K mile period, but I am extremely frustrated by the lack of care Ford has shown for my safety and ability to get around.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11590187,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2024","dateComplaintFiled":"05/22/2024","vin":"3FMTK4SE5MM","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash issue and malfunctioning mirrors. The vehicle drove fine. There was no other issues. I just wanted to get this taken care of. After inspecting my vehicle, Ford of Clermont dealership informed me that someone had backed into my car, causing minor damage that needed to be repaired. Consequently, I entrusted my vehicle to Ford of Clermont dealership for the necessary repairs. However, it has been an incredibly frustrating experience as my vehicle has now been at your dealership for almost a month and a half, with no end in sight. Throughout this period, I have made numerous visits to the dealership to check on the progress of the repairs. However, each time I arrived, the service representative assigned to my case was conveniently either on a break, out to lunch, or absent altogether. To exacerbate matters, the service representative provided me with a Google Voice phone number that he never answered, but would respond to via text message. This unprofessional behavior has left me feeling neglected and unheard as a customer. Despite my persistent efforts, I have been continuously given the runaround by your dealership. Whenever I communicate with the service representative, I am fed excuses about ordered wrong body parts or being incorrect or delayed. Additionally, my requests to speak with a supervisor have been ignored, as no supervisors have reached out to address my concerns. It is worth noting that after posting a negative review on Yelp, I was promptly contacted by the service department, claiming that there is an electrical issue with my veh INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11589992,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2024","dateComplaintFiled":"05/21/2024","vin":"3FMTK1SSXMM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"I have been having Ford try to resolve the safety systems from failing while driving for over 2 years. In October 2023 I took a settlement (hush money) for my time and effort, thinking that the safety systems were fixed. The dealership currently has had my vehicle for over 7 days and will not give it back until they have found a resolution (good for them). The dealer placed a buyback request with Ford Motor Co last week because of the extensive troubles, safety concerns and inability to resolve, however Ford has denied it because of the settlement. I am not wanting money, I am not wanting anything other than for Ford to take the vehicle back and pay off the loan. I have a teenage driver and I am at a point that the safety of this vehicle is putting myself, my daughter and OTHERS at risk every time it is driven on public roads. The lemon law attorney I used for the settlement refuses too help me any further stating the case is closed. I disagree that a vehicle with safety defects is OK to keep driving and that Ford Motor Co is OK with this. There is no short term or long term resolution to this matter, they do not know what is causing the system to malfunction. In every essence this is a lemon.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11588835,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"05/15/2024","vin":"3FMTK3SS2MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Pre-collision assist not working, despite multiple trips to dealership for this problem. Starting about 6 months ago, the Mach-E would periodically alert that the \"pre-collision assist\" was not working as a result of a front-camera fault. This was indicate by a visual indication on the dash of the front camera fault followed by \"pre-collision assist unavailable\" Recently, since recall 23B50 was performed on the vehicle, the pre-collision assist feature seems to not be working at all now. It's a safety risk to not have adaptive cruise control and pre-collision assist/emergency braking be unavailable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587628,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2024","dateComplaintFiled":"05/08/2024","vin":"3FMTK3R74MM","components":"SERVICE BRAKES","summary":"After my last recall for my battery connector I am receiving \"one pedal driving fault\". I get this every few days but never before the recall. One Mach E forum numerous owners have reported the same problem. Very dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587751,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2024","dateComplaintFiled":"05/08/2024","vin":"3FMTK3SU9MM","components":"POWER TRAIN","summary":"After reversing, I changed the gear to drive and then the car suddenly accelerated and continued doing so. I was about to crash into another car until I pressed the brake when the car came to a stop. This is the second or third time this has happened with the most recent instance being most concerning as the speed was increasing with time. I did not have my foot on the accelerator during this time nor was the car in cruise control.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587756,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"05/08/2024","vin":"3FMTK3SU9MM","components":"POWER TRAIN","summary":"I experienced the issue described in NHTSA Campaign Number: 23V687000. I had loss of power on the highway. I felt that my safety was at risk immediately after I lost power on the highway where other drivers were driving 60-80 mph. I managed to pull to the side of the road and waited in excess of 2 hours for a tow truck issued by Ford to arrive. The issue was confirmed at the dealer. The reason for my complaint is that I made an appointment with Ford for 4/16 and was told the parts would arrive in 3-5 business days. After 9 business days, the parts still had not arrived, and I experienced the issue that I was hoping to avoid.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11587101,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2024","dateComplaintFiled":"05/06/2024","vin":"3FMTK4SX9MM","components":"FUEL/PROPULSION SYSTEM","summary":"Took vehicle to dealership for warranty repair as dealer confirmed parts available. Did not do repair due to Ford issuing a email to stop all repairs under this recall until further notice. Contacted Ford no reason why recall repairs stopped, no information when they would begin again. Ford recall notice blatant information without explanation. NHTSA site information is not accurate, parts are available but for undisclosed reasons they will not perform repair.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11586920,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/04/2024","vin":"3FMTK4SXXMM","components":"ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"I had my MME in to the local Ford dealership for recent work concerning Ford Recall 23S56 (HVBJB). This work was completed along with numerous other software updates needed as indicated by dealership service department. Shortly after getting car back a \"1Pedal Drive Fault - Press Brake Pedal To Reduce Speed\" warning message was displayed on the instrument panel and the one pedal function quit working. This feature reset it self after the car was parked overnight. Yesterday while driving over many miles this same warning message appeared to happen again and the one pedal feature quit. This happened while vehicle was traveling in an active school zone very near a crosswalk being used by students. This could have been a very bad situation if not quickly going from one pedal braking to two pedal braking which is needed to stop the car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11586428,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2023","dateComplaintFiled":"05/01/2024","vin":"3FMTK4SX9MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585171,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2024","dateComplaintFiled":"04/25/2024","vin":"3FMTK1SS9MM","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"One pedal drive system failure. Had the 22B50 charge port recall done on the 18th of April 24. After leaving the dealer upon approach to a light one mile away, one pedal disengaged during de-acceleration for the light. Warning did come up near the same time. It felt like vehicle was accelerating, but just loss regen. It has since happened daily. sometimes multiple times. Restart the car and it works normal. The recall was to reprogram the BCCM according to the dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585283,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2024","dateComplaintFiled":"04/25/2024","vin":"3FMTK3SU6MM","components":"SERVICE BRAKES","summary":"After getting the HVBJB recall, I have had 1 pedal drive mode turn off unexpectedly about once a day. Since I expect my car to start breaking when I am off the accelerator pedal, when 1 pedal drive disables the car will move faster than expected if I am off the accelerator pedal. This could result in running a stop sign or hitting another car due to this unexpected lack of breaking. I do get a warning (while driving) on the dash screen that 1 pedal drive had a fault and was disabled. I have not taken my car into a dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585082,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2024","dateComplaintFiled":"04/24/2024","vin":"3FMTK3SU9MM","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presume that Ford does not care if recalls are done. Recall 23V687 has the potential to strand me on rural roads where there is no cell service. The two glass recalls (21V711 & 21V712) can potentially cause death or serious injury in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585092,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2024","dateComplaintFiled":"04/24/2024","vin":"3FMTK2R78MM","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11584119,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2024","dateComplaintFiled":"04/19/2024","vin":"3FMTK3RM2MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software \u2018fix\u2019 did not resolve the safety issue AND it\u2019s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn\u2019t work and should not be considered a fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11583563,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"04/17/2024","vin":"3FMTK3SU1MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11583689,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2023","dateComplaintFiled":"04/17/2024","vin":"3FMTK3SU7MM","components":"STEERING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11581896,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2023","dateComplaintFiled":"04/09/2024","vin":"3FMTK1SS2MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"The 2021 Mustang Mach-E has repeatedly shown these \"Pre-Collision Assist\" and \"Front Camera Fault\" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11580687,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2024","dateComplaintFiled":"04/02/2024","vin":"3FMTK3R75MM","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11578067,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2024","dateComplaintFiled":"03/18/2024","vin":"3FMTK1SS8MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a \u201cPre-Collision Assist Not Available\u201d notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11577157,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2024","dateComplaintFiled":"03/13/2024","vin":"3FMTK2R72MM","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11570281,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2023","dateComplaintFiled":"02/06/2024","vin":"3FMTK3SU2MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair the recall. The contact was unable to start the vehicle. No warning lights illuminated. The vehicle was taken to the dealer however, the dealer was not able to do the repair the vehicle. The dealer confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The approximate failure mileage was 30,696. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11569789,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"02/04/2024","vin":"3FMTK4SE4MM","components":"FORWARD COLLISION AVOIDANCE","summary":"There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11566501,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2024","dateComplaintFiled":"01/19/2024","vin":"3FMTK3R74MM","components":"UNKNOWN OR OTHER","summary":"In the dark, my wife drove the car. After she had traveled about she noticed that the side mirrors were folded. Since it was dark, she did not notice this until she came to a well lit intersection. She had thought that she was seeing to the rear when changing lanes prior to discovering that the side mirrors were folded. It was a safety issue that my wife thought that she was looking to the rear through the side mirrors however they were not even positioned to see to the rear. There was no warning or indication for the side mirrors being folded. There is a button to unfold the mirrors if they are folded however it is easy to drive without realizing that they are folded in the dark.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11563672,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2024","dateComplaintFiled":"01/05/2024","vin":"3FMTK3R78MM","components":"VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM","summary":"I drove the car to work with no issues. I left work a little over 9 hours later. I was able to enter car without issues. Turned on car and didn\u2019t notice any issues. My phone connected as usual via CarPlay and I navigated home. Leaving the work area is low speed, so I never exceeded 20 mph and just went by feeling, but once I was on a more open stretch of road, I noticed that the instrument cluster was frozen and the speed it was displaying felt too slow compared to how I felt I was going. In essence, I couldn\u2019t tell how fast I was going. After closer examination (mind you I was driving while figuring this stuff out), I noticed that the instrument cluster would update once in say 10seconds or so (but it was variable). I tried to set cruise control to initiate blue cruise, but I couldn\u2019t tell what speed cruise control was being set to due to this enormous lag. I also wasn\u2019t sure if the system would also exhibit this lag. Finally, I noticed that even the lights indicator for the blinker would refresh very slowly but the audible \u201cclick\u201d associated with the blinker was normal. The drive home was very distracted and painful due to this issue. I documented the behavior in a video if needed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11563429,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"01/03/2024","vin":"3FMTK3SU3MM","components":"FORWARD COLLISION AVOIDANCE","summary":"For multiple months, a \"front camera fault\" warning would display while driving on the highway, usually while using cruise control or automatic steering. This would then suddenly kick off all driving features and the car would begin to drift, requiring driver intervention. The vehicle will also periodically slam on the brakes and warn of a forward collision, but when no cars were in front. This obviously nearly caused accidents multiple times, and still occurs. It has been taken to the dealer multiple times with no luck in fixing, and is now looking at eight thousand dollars to replace the wiring. This is a very common issue, and needs to be a recall to prevent other cars from getting into accidents.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11563093,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2023","dateComplaintFiled":"01/02/2024","vin":"3FMTK1SS1MM","components":"SERVICE BRAKES","summary":"heavy vibration and pulsation from brakes when stopping from 50 mph. Steering wheel jumped out of my hands on a panic stop one time. I would say this is a safety issue that apparently Ford already knows about with service bulletin #22-2023. Ford refuses to make the repair under warranty because they say it's a wear and tear issue-even thought they admit to faulty brake pads. The problem was confirmed by the dealership and they wanted $1300 to fix their defective brake pads.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11561979,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2023","dateComplaintFiled":"12/27/2023","vin":"3FMTK2R72MM","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"Twice in about a week my 12V battery has died without warning. The car is inoperable and there\u2019s no way to open the car doors or even the trunk and front trunk. We\u2019ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle\u2019s 12V battery. If this happened while you\u2019re in the vehicle you\u2019d be stuck in the car since none of the accessory functions (including locks) function when this happens.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11562009,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"12/27/2023","vin":"3FMTK3SU6MM","components":"VEHICLE SPEED CONTROL,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"I have complained several times with Ford Dealers to fix the issues involving my vehicle accelerating on its own. The vehicle within a week will accelerate on its own 4-6 times when exiting a parking spot or my driveway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11561980,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2023","dateComplaintFiled":"12/27/2023","vin":"3FMTK2R72MM","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"Twice in about a week my 12V battery has died without warning. The car is inoperable and there\u2019s no way to open the car doors or even the trunk and front trunk. We\u2019ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle\u2019s 12V battery. If this happened while you\u2019re in the vehicle you\u2019d be stuck in the car since none of the accessory functions (including locks) function when this happens.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11561645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"12/23/2023","vin":"3FMTK3SU6MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The Adaptive Cruise Control cancel button on the steering wheel frequently fails to cancel ACC operation. The problem is that if the ACC is set at 70 mph, but you are following a vehicle that is going only 55, the ACC slows you to 55. If I intend to exit the interstate, I tap the cancel button, but the ACC stays operative. I change into the exit lane, perhaps rated at 35 mph. As soon as I am no longer behind the slow vehicle, the ACC starts to accelerate to 70 on a 35 mph off-ramp. This gets hazardous, especially in an EV with almost unlimited acceleration. One could easily be off the road before recognizing the problem. This is a problem that needs to be solved by Ford via their Over The Air Software Updates. On the internet user/owner forum this problem has been observed by numerous members, but no action taken by Ford who regularly monitors this forum. The software system is just sluggishly slow (compared to other vehicles, like my Honda Ridgeline) that it doesn\u2019t even recognize there is an issue. Therefore no warning messages about a problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11559744,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2023","dateComplaintFiled":"12/12/2023","vin":"3FMTK2R74MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11559298,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2023","dateComplaintFiled":"12/09/2023","vin":"3FMTK4SX0MM","components":"STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11559102,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2023","dateComplaintFiled":"12/08/2023","vin":"3FMTK3SU6MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11558813,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2023","dateComplaintFiled":"12/06/2023","vin":"3FMTK1SS2MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11558255,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2023","dateComplaintFiled":"12/04/2023","vin":"3FMTK1SS8MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Forward collision warning has been coming on over 5 times now along with cruise control not working","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11558313,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2022","dateComplaintFiled":"12/04/2023","vin":"3FMTK4SX6MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang March E. The contact stated while driving at various speeds the message \"Power Train Failure, Unsafe to Drive\" was displayed and the speed was reduced to 55 MPH. The vehicle was taken to the local dealer who diagnosed that the high-voltage battery junction box and PCM were faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the vehicle was previously serviced for the same failure on two separate occasions. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V687000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 12,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11558234,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"12/03/2023","vin":"3FMTK1SS5MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11557048,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2023","dateComplaintFiled":"11/27/2023","vin":"3FMTK3SU6MM","components":"SERVICE BRAKES","summary":"Significant vibration in the steering wheel when braking between 40-50 mph. It was reported to the dealer and \"fixed\" but just had it \"fixed\" for the 4th time. The vibration in the steering wheel is alarming and disconcerting to say the least. No warning lamps or other indications were present any of the times this has been experienced. After each \"fix\" the timeframe/mileage between occurrences has reduced. The last 3 times, the dealer had the car for over a week to allow them to perform a \"comprehensive\" fix. If you do a search on vehicle dashboards, this is an issue with many other 2021 mach-e vehicles. Ford continues to pretend like this is limited to my vehicle. While they have covered the reports thus far, having a vehicle with (now) 30,000 miles on it and multiple issues with the braking system (and it appears to be a systemic issue) is unsafe and causes significant lack of faith in my ability to brake safely. While I was assured by Ford that the brakes work fine and it wasn't unsafe, a jarring vibration in the steering wheel when decelerating in a specific speed range is not safe. The information in the \"additional\" details is for the latest (now 5th time) this is being addressed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11554645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2023","dateComplaintFiled":"11/11/2023","vin":"3FMTK4SX4MM","components":"UNKNOWN OR OTHER","summary":"While driving with my 1 year old in the car, there was a car in front of us turning so we slowed down. After it made its turn, the driver (my dad) accelerated to continue on our drive. During the acceleration, we heard a loud noise and the car stopped in the middle of a busy road. The notification came on the dash stating to safely stop because the battery failed. We did not even have a chance to pull over before the car completely stopped and would not move. We were stuck in the middle of a busy road. I called Ford assistance and they sent a tow truck. I had to wait in the freezing weather with my one year old baby for my father to uber home and get his car. There was no other warning prior to the failure. The car is now at Ford where they say they are getting a new battery to replace the failed one. Now i am without a car but more importantly i feared for mine and my childs safety when the car completely stopped in the middle of the road. The vehicle has not been inspected by anyone other than the dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11554545,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2023","dateComplaintFiled":"11/10/2023","vin":"3FMTK4SX5MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11554311,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2023","dateComplaintFiled":"11/09/2023","vin":"3FMTK3SU4MM","components":"VEHICLE SPEED CONTROL","summary":"There is a software problem which was introduced in a previous OTA which causes drive modes to change. These drive modes are Whisper, Engage, and Unbridle. Each has their own acceleration/throttle response characteristics, as well as steering and suspension feel. You also have the ability to enable one-pedal drive in the drive mode menu. The software bug will randomly throw an error on the main screen that says \"Drive Mode Not Available\" change your drive mode from Whisper or Unbridle to Engage, affecting the throttle response that can occasionally lead to unintended acceleration. On occasion, it can also lead to disengaging of the one-pedal drive mode at the same time, which can cause the vehicle to not slow down when the foot is lifted off the accelerator. If the driver is unaware that 1PD has become disengaged unintentionally (which cannot be re-engaged without power-cycling the vehicle), it could lead to a crash as the driver is not expecting to use the brake pedal. In a moment's notice situation, it could be deadly. The vehicle has not been inspected, however, this problem has been reported by many other Mustang Mach-E owners. I will link my forum post at the end of this report which has other claims of this fault. The vehicle is available for inspection upon request. It cannot be easily reproduced as it is entirely random. Yesterday (11/8/2023 @ 1:40 EST), I was pulling into a parking spot with concrete posts around it. This time, it happened as I was turning into the spot. I was in Whisper mode this time. I noticed the car SPED UP a bit as I was letting my foot off the accelerator, and I had to slam on the brakes. Sure enough, \"Drive Mode Not Available\" was up on the screen. I was about 1 inch away from this concrete post. If my reaction time was just a bit slower in hitting the brakes, the vehicle would have crashed itself, relatively outside of my control. https://www.macheforum.com/site/threads/huge-safety-issue-1pd-drive-mode-not-available.31712/","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553654,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2023","dateComplaintFiled":"11/05/2023","vin":"3FMTK3SUXMM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553604,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2023","dateComplaintFiled":"11/04/2023","vin":"3FMTK3RM4MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553123,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2023","dateComplaintFiled":"11/01/2023","vin":"3FMTK4SX4MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated \"Stop Safely Now\". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to \"Stop Safely Now\". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to \"Stop Safely Now\". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11551147,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2023","dateComplaintFiled":"10/21/2023","vin":"3FMTK2R71MM","components":"ELECTRICAL SYSTEM","summary":"Display gave warning - Service Vehicle soon and car did not start after being parked for about an hour. Outside temp was 65F. Car was driven about 400 miles that day including DCFC once. Had to be towed to dealership where it has sat for over 3 weeks with no repair and no information about what is wrong. I had someone familiar with the Ford system look up the codes who found that there was likely a problem with HVBJB that now is recalled. Not sure what to do anymore since dealership has car for 3 weeks now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11551049,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"10/20/2023","vin":"3FMTK3R73MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen \"STOP SAFELY NOW\" 2nd Message. \"FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11550743,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2023","dateComplaintFiled":"10/19/2023","vin":"3FMTK1RM7MM","components":"ELECTRICAL SYSTEM","summary":"while driving, the range on the electric battery went from 150 miles to only 64 miles in less than a minute. when i went to the DC fast charger it gave error and could not charge even after i verified that the fast charger was operational because the next car was able to charge car with no issue. after a while when i charged the car, it started charging but drastically reduced the battery range. i have attached the picture. at 78% it only gave me 76 miles range. usually at 78% it gives me a 180 miles or higher. took my car to the dealer to run diagnostics and dealer don't seem to agree to any battery issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11550477,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"10/17/2023","vin":"3FMTK3SU0MM","components":"UNKNOWN OR OTHER","summary":"Have multiple open recalls. Been trying to get Ford dealer to perform recall work for 4+ months. Dealers don't seem to want to do the work. Can't get them to reply to emails, text or return calls. Have stopped by dealer twice with appointments, but they either didn't order the parts or ordered wrong parts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11549497,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2023","dateComplaintFiled":"10/11/2023","vin":"3FMTK3SU7MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don\u2019t have the car. Why weren\u2019t these recalled?","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11549035,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"10/09/2023","vin":"3FMTK3SU6MM","components":"ELECTRICAL SYSTEM","summary":"Ford delivered the car with only one key FOB which was corrected in later builds of the car. To fix this they had a program where you could go to your dealer to get the second key FOB for free. I set up an appointment to go to the dealer and was reassured that even though the date was after the expiration of the program I would still get the second key for free. When I went in I was told this was untrue and every Ford representative has told me that even though I was lied to they would not fix things for free as it should be with the program. Eventually I was told to contact nhtsa about this issue. I currently have to use my phone as a key which has become increasingly unreliable requiring my backup code often to be entered into the car even when my phone is on and has the Fordpass app open to act like a key. This has caused issues with when I shift out of drive or reverse that it places itself in park asking for the backup code to be entered again before I can continue driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548589,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2023","dateComplaintFiled":"10/06/2023","vin":"3FMTK3R79MM","components":"SERVICE BRAKES","summary":"All 4 brake rotors warped at once. Had vehicle serviced for 10000 mile evaluation which included rotating tires and checking brake only 6 weeks earlier. Only drove car additional 200 miles since service. All rotors warped at once without excessive braking, heat or water.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548594,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2023","dateComplaintFiled":"10/06/2023","vin":"3FMTK3R79MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Forward collision warning constantly going on. Brought it for service and told them but still going on","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548691,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"10/06/2023","vin":"3FMTK3R70MM","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548102,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2023","dateComplaintFiled":"10/03/2023","vin":"3FMTK4SX9MM","components":"ELECTRICAL SYSTEM","summary":"I want to draw attention to a significant concern: U.S. auto safety regulators announced in August of this year that they are currently investigating whether Ford Motor's 2022 recall of nearly 49,000 Ford Mustang Mach-E electric vehicles comprehensively addressed the associated safety concerns. The basis for the 2022 recall was that the high voltage battery main contactors could overheat, particularly from DC fast-charging and repeated wide-open pedal events. This overheating presents a very real danger as it could result in an immediate loss of power, markedly increasing the risk of a vehicular accident. Furthermore, after the recall, Ford issued a technical service bulletin, directing the replacement of the High Voltage Battery Junction Box on the recalled vehicles. However, the National Highway Traffic Safety Administration (NHTSA) has since opened a recall query. This action was prompted by 12 consumer complaints related to Mach-E vehicles that had supposedly received the necessary recall fixes. It is worth noting that the High Voltage Battery Junction Box has been replaced on my Mach-E already, and I am still facing problems. This is my third encounter with this particular safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11547361,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2023","dateComplaintFiled":"09/29/2023","vin":"3FMTK3SU8MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"We came out to our parked car and got a message that said Stop Safely Now. The vehicle would not shift into gear. The dealership had confirmed that the high voltage junction box has failed. We did not get the Service Vehicle Soon warning prior to the failure, despite having had the recall software update applied. The first sign of failure was a loss of motive power. This is a safety issue because loss of motive power while driving can result in loss of control of the vehicle. The loss of heating and cooling combined with the loss of motive power is also a significant safety risk if the failure occurs in a remote location experiencing extreme temperatures. The part has yet to be replaced, but I\u2019m sure Ford will be retaining it for inspection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11547193,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2023","dateComplaintFiled":"09/28/2023","vin":"3FMTK4SX6MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that a puddle of water was found in the front driver's side seat after a heavy rainstorm. The vehicle was taken to a dealer where an inspection was performed. The result showed that the adhesion around the windshield was defective which led to water intrusion inside the vehicle. The contact was made aware of NHTSA Campaign Number: 21V711000 (Visibility); however, the VIN was not included. The manufacturer was notified of the failure and the contact was provided a case number and referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 44,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11546817,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2023","dateComplaintFiled":"09/27/2023","vin":"3FMTK4SE2MM","components":"POWER TRAIN,ENGINE","summary":"I have experienced multiple powertrain malfunctions since the original recall for this issue was completed back in 2022. Approximately 4-5 of these warnings were temporary and cleared within a few hours or after a visit to the dealer to diagnose. Most dealer visits yielded nothing as the car had cleared the errors and codes it was throwing. In 2021, I experienced a complete vehicle failure with a \"Stop Safely Now\" and \"High-Voltage Battery Warning\", right before the original recall was performed. My most recent malfunction has also caused a complete vehicle failure, exactly like what happened in 2021. I am concerned that these issues will continue and eventually happen while driving, creating a massive safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11545440,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2023","dateComplaintFiled":"09/19/2023","vin":"3FMTK3SU4MM","components":"UNKNOWN OR OTHER","summary":"Acceleration problem. The in this Mustang Mach E 2021 when I stepped on the 'gas' pedal there was no response then a very slow response, then a leap to a faster speed independent of my pressure on the pedal. I had to break to slow down. This was a constant presence until I was able to get home, about 2 miles away. I was terrified that I had no control over my speed, if I had to get out in front of traffic quickly or if I couldn't stop and my speed keep increasing. My concern is that this was a problem that lead to a recall issued 5/30/2022 and my vehicle was not included, although it met the criteria described in the recall. I think you missed me. My car was towed away on 9/16/23 to Middleton Ford where they can look at it 10/6/23.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11545446,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2023","dateComplaintFiled":"09/19/2023","vin":"3FMTK3SU4MM","components":"POWER TRAIN","summary":"On 9/16/23 I had no control over acceleration. When I tried to acceleration there was no response, then a slow increase in speed and then a burst of speed independent of my foot pressure on the pedal. Fortunately I was able to drive 2 miles home to get it towed away without an incident, other than terror over the potential danger. I never received the recall 22V-333 issued 5/30/2022 yet my vehicle fits the description of the cars recalled. My question: How was my car missed? Does this recall need to extend to more vehicles?","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11545098,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/07/2023","dateComplaintFiled":"09/18/2023","vin":"3FMTK3SU4MM","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact stated that while driving slowly in reverse and reversing of a parking space, the vehicle suddenly experienced unintended acceleration and erroneously drove across the street before crashing into an apartment building wall. During the crash, the driver sustained a lower back injury and left arm laceration which required medical treatment. The vehicle was towed to a local body shop. No police report was taken. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 14,750.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11545130,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2023","dateComplaintFiled":"09/18/2023","vin":"3FMTK1SS6MM","components":"POWER TRAIN,BACK OVER PREVENTION","summary":"While driving on the NJ turnpike I notice a grinding noise. I was using 1 pedal drive at the time. Once I disabled the 1 pedal drive. I received multiple dash board alerts and App alerts that the Mach E was experiencing a Powertrain Malfunction/ Reduced power. Hill start Assist Warning/Pre-Collision assist Not available. This happened on 8/24/2023. I drove to the dealership and left the vehicle with them to look into the alerts and grinding noise. I called the dealer the next week and was told that the front motor had failed and a replacement was ordered. I reached out today 9.18.23 and learned it was an oil leak that caused the motor to fail and that a new motor was being ordered, the original part number was replaced with the new part. I was told that it will take another month. I do not know if the part was examined by the manufacture. I my odometer was at 45,000. I was concerned while driving to the dealer that I would lose all power.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11542563,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2023","dateComplaintFiled":"09/05/2023","vin":"3FMTK3SU3MM","components":"ELECTRICAL SYSTEM","summary":"Loss power, high voltage problem. On August 13 2023. On a road trip .","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11541581,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/30/2023","vin":"3FMTK1SS0MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Pre collision assist and front camera malfunctions randomly. Dealer did a software update and has not resolved the issue. This happens at least once every time the vehicle is driven. It is out of warranty and will not be covered. This is a problem that plagues a significant amount of vehicles, I follow a mach-e group on social media and it\u2019s a prominent issue. If you\u2019re using blue cruise. The vehicle stops self driving abruptly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11541593,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2023","dateComplaintFiled":"08/30/2023","vin":"3FMTK3SS9MM","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Several people with known issue of \u201cpre collision alert\u201d having to replace coax cables and impa camera. I am no longer under warranty and have to pay out of pocket til this becomes a recall. Cruise control will stop working when getting this alert","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11541333,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2023","dateComplaintFiled":"08/29/2023","vin":"3FMTK3RM8MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"The front camera system has failed. The cables need replacing, which was diagnosed by a Ford dealer. I have no collision assist, no cruise control, no lane keeping abilities, nothing that has to do with the camera in front. This is a known problem that Ford is not admitting to. All years of the Mach-E are having this issue, frequently. It has put myself and others on the road in danger by not being able to function as it should. Every time I turn the car on I get multiple warnings on the dash concerning these issues. This is not the only problem and safety issue I've had with this car in less than 9 months of owning it. Something must be done to hold Ford accountable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11541381,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2022","dateComplaintFiled":"08/29/2023","vin":"3FMTK3SU1MM","components":"FORWARD COLLISION AVOIDANCE","summary":"After having my front windshield replaced due to a recall my front camera quit working properly. This happened a year ago. Since then I have had a warning come up on my dash ever time I start my car saying the front camera has a fault and the front collision avoidance does not work. Additionally this effected the following. I have no cruise control, no blue cruise, no lane keeping assist, no self park, no adaptive cruise control and no accident avoidance system functions. There was a service bulletin issued but it should be a recall as it effects anyone that has had the windshield replaced. Apparently the wires that connect the camera are ridiculously fragile and when the windshield was replaced they were damaged. I have been waiting since spring 2023 for the parts after software updates failed to fix the problem and Ford realized the problem. They are now on back order and it keeps being pushed back. The wires are clearly defective and should not have been used if they can be damaged by a windshield replacement. And issuing a service bulletin clearly shows that they know it\u2019s a problem but they do not want to pay to fix for everyone.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540624,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2023","dateComplaintFiled":"08/24/2023","vin":"3FMTK3RM4MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"It would appear that after the recall repair my car is experiencing problems that we\u2019re supposed to be addressed with the recall. All systems are constantly malfunctioning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540381,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2023","dateComplaintFiled":"08/23/2023","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM","summary":"The charging port on my Mach-E is failing. I am unable to change at the manufacture reported limit of 48 amps. If I try to charge my Mach-E at any rate higher than 32 amps, it will unexpectedly stop charging within 30 minutes, and only change the car 2% or 3% per charging session. Once I derate my EVSE to 32 amps, then my Mach-E can fully charge up to the 80% limit that I have set in the car within a single charge session. Several others have reported the same issue on the following forum post: [XXX] . It seems to be an issue with the temperature sensor in the charge port failing prematurely. I can confirm that the charging issue can occur outside of environmental factors like during a hot summer day. I usually charge during the late evening and at night, around 8:00 p.m. to 12:00 a.m., and the car always stops charging within 30 minutes. I have even charged successfully at a public L2 charger during the day when the charging cord handle was in direct sun light, and was hot to the touch. So the failure seems directly related to the charge rate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539965,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2023","dateComplaintFiled":"08/22/2023","vin":"3FMTK4SX3MM","components":"SUSPENSION,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contacts that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only AFTER the damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contacts are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.\u200b","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540005,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2020","dateComplaintFiled":"08/22/2023","vin":"3FMTK3SU2MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I am filing this complaint regarding the potential failure of the High Voltage Battery Junction Box. There have been many failures reported on the forums some experiencing multiple failures. Ford provided a software update that supposedly predicts an impending failure reducing available propulsion power. I do not feel comfortable driving a vehicle with a ticking time bomb. Losing propulsion power while driving at highway speeds could result in a serious safety senerio. I would like to see Ford provide a real fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540027,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2022","dateComplaintFiled":"08/22/2023","vin":"3FMTK3SU2MM","components":"ELECTRICAL SYSTEM","summary":"Ford has installed a sub par HVBJB in my car which was manufactured in 12/01. In lieu of replacing the poorly designed unit they have added software that does not guarantee that the car will not brick. Numerous car have failed and I am afraid of having my wife drive the car at night for fear of it breaking down. This is a ticking time bomb.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540110,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2023","dateComplaintFiled":"08/22/2023","vin":"3FMTK3SU1MM","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"Began to receive error messages stating \"Front Camera Fault\" and \"Forward Collision Detection Fault\". For a while it fixed on its own, then the messages started to become more and more frequent until now the error messages come up every time we turn on the car. With the malfunction that is happening with front camera and collision detection, it prevents cruise control from being used (which is adaptive) and forward collision warnings are not working/inactive. The lack of both of these systems presents a safety issue. The car has been taken to the local Ford dealership which has determined what needs to be replaced (the front camera and cables connecting the camera). However the parts must come from the Ford manufacturer and there is current no ETA that the dealership is being given for the parts to be delivered. When searching online for this issue, there are other owners that have experienced this and there is currently a TSB for this issue (TSB 23-2155).","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540045,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2022","dateComplaintFiled":"08/22/2023","vin":"3FMTK4SE7MM","components":"POWER TRAIN","summary":"HVBJB failure. Was replaced by dealership still concerned that may fail any type of long-distance driving I'm concerned it may fail while I'm on the highway as once it's been driving for an hour and warm by the fact the fans are always on. I think there should be more done to solve this issue also known is the fact that they are promoting a performance edition vehicle with the same drivetrain basically as the eco-friendly entry-level car which two may have an issue with heat set the more you hit the accekerator the more the connectors heat up and chance for failure and the software feature did not help the car I drove. And as refuse to run when it failed all together . [XXX] did receive the required recall software update which did not stop me from failing on November 24, 2022 the car with the dealer getting the high-voltage capacitor replaced to this day we do not drive the vehicle anywhere other than around town. We are free this component will fail again and cost us greatly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540062,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2023","dateComplaintFiled":"08/22/2023","vin":"3FMTK4SX4MM","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Shortly after entering the freeway on August 18, 2023, my vehicle experienced a powertrain malfunction and displayed a Service Vehicle Soon warning light along with a vehicle with an exclamation point light and a wrench light. Motive power was reduced. I received a Diagnostic Test Code of P0ADA, indicating that there was a hybrid powertrain fault. The dealer has confirmed the code and is ordering a replacement part.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539691,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2023","dateComplaintFiled":"08/21/2023","vin":"3FMTK1RM4MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Driving my Ford Mustang Mach-E has always been a source of joy, but a recent 250-mile road trip unveiled a concerning issue. The dashboard flashed an error message at least 10 times, warning of \"Service Front Camera\" and \"Pre-Collision Assist Unavailable.\" Each occurrence led to the disengagement of the adaptive cruise control, stripping away my confidence that the car would automatically brake for vehicles ahead. This intermittent malfunction, combined with the unpredictability of its onset, has cast a shadow over my driving experience. It's deeply unsettling to be constantly reminded of potential risks, especially when relying on safety features that once felt so dependable. The trust I had in my car's safety systems is now tinged with apprehension.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539777,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2023","dateComplaintFiled":"08/21/2023","vin":"3FMTK4SX9MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"I had my 2021 Mustang Mach-E updated with the recall software last year. In July of 2022, my High Voltage Battery Junction Box (HVBJB) still failed, giving me a service vehicle soon and SEVERELY reducing power WHILE driving. I was on the freeway and my car just started reducing speed since I was trying to pass someone and I almost hit them. I received the new HVBJB from my dealer and had been fine since. Then a couple of weeks ago, I received the errors AGAIN with this \"new and improved\" HVBJB that Ford said is more robust and not supposed to fail. Same thing, on the same freeway I commute (73 toll road in California). I was passing someone and the car hit me with all these errors and SIGNIFICANTLY reduced my power. Like 66% reduction. I had to get back into my lane and was able to get back a safe speed but you basically have no power to pass. This is unacceptable. I received the \"new\" part and yet get a failure AGAIN? On a normal commute, not at the track, accelerating to show off the EV acceleration, just DRIVING! Please make them fix this for real. My dealer said there was a new bulletin that came out after my first repair that has an updated part number, but it is not a true revised part, meaning the internals are actually differnt, it is more a housekeeping part number update due to something as simple as the sticker being in a different spot, some backend thing, etc. There has been no revision to the components that fail since they \"fixed\" the part back in 2022.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539803,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2023","dateComplaintFiled":"08/21/2023","vin":"3FMTK3R74MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"On Friday 8/18/23 I was driving down a major freeway and my Mach-E jolted violently. I then received a \"Stop Safely Now\" and \"Service Vehicle Soon\" message. The vehicle lost all power at this time. Being on a very busy freeway my safety was at risk and I was luckily able to coast over to the right shoulder. The car refused to \"start\" after pulling over however the 12v battery did work so I was able to use accessories. Once towed to the dealer I was able to confirm a P0AA2 TSB code that indicated that a conductor was stuck open on the high voltage junction box. This was supposed to be fixed by a previous recall software update that FORD uploaded to my car however that was not the case. I am now without a car for 2 weeks but more importantly I am concerned for the safety of other Mach-E drivers as I am reading that this can happen again even after a hardware fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539827,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2023","dateComplaintFiled":"08/21/2023","vin":"3FMTK4SE7MM","components":"POWER TRAIN","summary":"Did a DC Fast Charge at Electrify America in Astoria Oregon from 62% to 87%. Used wide open throttle to pass car on mountain climbs about 4 times with in about 30 minutes of charge. When accelerating on to Interstate 5 south received the Service Vehicle Soon warning - Ford App said stop and get car towed. Continued to drive for 22 miles and made it home. Charged car to 85% on Level 2 charger and drove it dealer on Sunday morning, no issues driving. Dealer had the car for one week and replaced the High Voltage Battery Junction Box and so far the car has been fine. Dealer provided a rental car at no cost their service was excellent. However, I thought it would be best to report this incident in light of the recent news.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539925,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2022","dateComplaintFiled":"08/21/2023","vin":"3FMTK3R71MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"After receiving the remedy to NHTSA campaign 22V-412 on Aug 5, 2022 via a Ford Power-Up over-the-air update, my high-voltage battery contactors still overheated and failed on Oct 25, 2022, requiring warrantied replacement by my Ford dealer on Oct 27, 2022.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539544,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2023","dateComplaintFiled":"08/19/2023","vin":"3FMTK1SS6MM","components":"ELECTRICAL SYSTEM","summary":"This is the second time they have to replace the HVBJB on my car . First time was on 9/2022 and now again on 8/16/2023. the car is in the shop for the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11538526,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2023","dateComplaintFiled":"08/14/2023","vin":"3FMTK3SU6MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Powertrain failure- reduced/loss of power High voltage battery warning- unsafe to drive","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11535085,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2023","dateComplaintFiled":"07/28/2023","vin":"3FMTK1RM6MM","components":"VISIBILITY/WIPER","summary":"Windshield loose adhesion from paint separation from primer. The Glass windshield in my car had a small chip occur while driving at 40 mph.. about 60 seconds later a crack appeared about 18 inch long lengthwise across the windshield. after being parked will ordering a new windshield the crack grew to 90 percent the horizontal width of the windshield. Later while having the windshield removed for replacement by the owner New View glass in a cool indoor environment we examined the windshield adhesive and found that the paint was peeling off from the primer where the glass adhesive attaches to the car. The strength of the paint or clear coat bond to the primer or car metal is not sufficient to hold in the glass as a structural part of the car body. I am a car dealer so have more windshields replaced that a normal person. It is very unusual to see this condition. I am aware that some 2021 Mustang mach e had a recall for this condition but this VIN was not included in that recall. Perhaps it should have been. The glue just peels off with the clear or paint","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11528710,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2012","dateComplaintFiled":"06/25/2023","vin":"3FMTK4SE8MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"Dealership said no remedy won't fix car but has recall. But when purchased nothing wrong wug car.. everything changed and the whole world is talking in my head saying weird stuff and stealing all my money and the devil acting weird and life just I go through so much and I list nand confused wtf us gong on","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11526504,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"06/11/2023","dateComplaintFiled":"06/12/2023","vin":"3FMTK4SX4MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact stated that while the wife was driving the vehicle and approaching oncoming traffic the vehicle was stopped. Immediately after stopping the pre-collision warning activated and the vehicle suddenly experienced unintended acceleration crashing into the rear of a second vehicle and pushing the vehicle nearly 50 feet into and across the street intersection. During the incident the driver sustained an injured neck, the front passenger sustained an injured neck and fractured left wrist. Both occupants required medical treatment. Also, the second vehicle's occupant sustained an unknown injury. No further information was available. A police report was taken at the scene and both vehicles were towed to an undisclosed location. The cause of the failure was not determined. The contact indicated that the vehicle's pre-collision warning system had been serviced prior to the incident. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 30,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11526050,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2023","dateComplaintFiled":"06/08/2023","vin":"3FMTK1RM2MM","components":"STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"I was driving on the highway (12) in Mandeville, Louisiana and the car (a 2021 all electric Mustang Mach E with only 13k miles) flashed a 'Stop care safely now' sign and then proceeded to power down within 3 seconds of the message. I exited (luckily I was at my exit) and felt the car lose power on the exit ramp. Three signals came up (battery - yet I was at 100% - then a turtle mode and not sure what the third symbol was) and then the car locked up - went into park, would not move or allow me to put into neutral to pull off a very busy highway ramp. I was forced to a dead stop on the ramp (very dangerous). I put on my hazard lights but cars still pilled up all around me, beeping etc. at high rates of speed. I called 911 and the police came out (took about 10 minutes during which time I had to direct traffic around me - again very dangerous) and asked that I move the car but the car would not move or even go into neutral. A DOTD tow truck towed me to a nearby Winn Dixie and then the roadside assistance towed to the Ford Dealer. The Ford Pass app send me the message attached below that said it was forcing a software update and the car would not be able to be used during this update - while the car was in drive and while I was driving it down a four lane highway! Very unsafe considering the car was connected to WIFI at home and that update could have been done at any time - not while driving. There was no notice prior to this that a software update was needed and we have it set for updates to happen at 1 am. The car relies upon software (not firmware) to run and if that fails, the car just locks up. This car should be recalled. I am lucky no one was injured including me trying to direct traffic on a busy high speed highway ramp. The policeman was very frustrated and made me get out of the car. Then the DOTD driver confirmed it would not budge. Thank God this didn't happen while I was in the middle of a 4 lane highway. It would have been like stopping on a train track.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11525546,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2023","dateComplaintFiled":"06/06/2023","vin":"3FMTK4SX3MM","components":"STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"Erratic behavior when semi-autonomous Blue Cruise engaged. Fault may be due to failures/malfunctions in side view mirror camera modules.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11524730,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2023","dateComplaintFiled":"05/31/2023","vin":"3FMTK3SU8MM","components":"SEATS","summary":"Car seat \u201cleather\u201d burned/melted from mirror left in car for two hours. Outdoor temp was max 75\u00b0 and windows are tinted from manufacturer. I am reporting because material is too flammable and worried if left longer would have started car fire.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11520294,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2023","dateComplaintFiled":"05/03/2023","vin":"3FMTK3SUXMM","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FORWARD COLLISION AVOIDANCE","summary":"I have been having an intermittent warning error saying my front camera is faulty and my lane assist is no longer operational. The error seemed to come and go with bumps. Here recently it has become permanent around the beginning of April 2023, and I no longer have functionality of many safety features including adaptive cruise control, regular cruise control, lane assist, crash prevention warning, automatic braking, or even regular cruise control (if I try to turn off the adaptive cruise in the settings regular cruise control still does not work), automatic bright lights don't work. I have been trying to get this resolved since I purchased the car but despite a dozen or so trips to the dealership I cannot seem to get it fixed. I've attached a screenshot of some of the dozens (hundreds?) of error messages I have received through the Ford app with the car, which note pre-collision assist is not available. It does not seem safe to have so many safety features non-operational.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11519330,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2021","dateComplaintFiled":"04/27/2023","vin":"3FMTK1RM8MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) however, the dealer refused to replace the windshield and perform the recall repair on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11514990,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2023","dateComplaintFiled":"04/02/2023","vin":"3FMTK1SS4MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Pre-collision assist turns off randomly, This event disables the safety features. When in cruise control the brakes are applied.. This a happened at 65 mph. almost causing an accident. The dealer has tried many times to correct the problem and has been unable to. He has been in contact with ford and they cannot provide a repair. They are aware of the issue","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11514740,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2023","dateComplaintFiled":"03/31/2023","vin":"3FMTK3SUXMM","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"All of the advanced safety features have stopped working in my Mach E The curse control does not work either the adaptive or the standard. The pre-collision system is not working, lane assit is not working. The absence of these working systems is a danger. Ford knows about this software problem with the software, however they refuse to fix the problem at there expense. The Mach E was designed from the ground up as software driven, the manufacture should be responsible to ensure that the software is up to date.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11511316,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2023","dateComplaintFiled":"03/11/2023","vin":"3FMTK3SU2MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I went to start the vehicle and it gave me a red warning \"stop safely now\". It was already stopped and would not start at all. It had plenty of charge on the battery pack. It's been at the dealer for nearly two weeks and they have had to order the HVJBC, I believe. I am fortunate that it didn't fail while driving or parked in a place which was inaccessible to a tow truck. The forum I read recommended making a report. This seems to be an all to common problem with this car and can lead to sudden acceleration or deceleration while in motion. Had had received an earlier yellow warning for \"service vehicle soon\" and took it to the dealership and they assured me they had updated all the software (in the hopes of preventing the \"stop safely now\" problem). Obviously, that didn't work.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11511215,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2023","dateComplaintFiled":"03/10/2023","vin":"3FMTK3SU5MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"Unintended acceleration from a stop when pushing accelerator. Has happened 2 times in the last 2 days. I touched the throttle from a stop 2 time and it took off like I put the accelerator to full throttle (which I didn\u2019t). Very dangerous situation in parking lots or around pedestrians. I have scheduled an apt with my local dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11510437,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2023","dateComplaintFiled":"03/06/2023","vin":"3FMTK3SU7MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V412000 (Electrical System) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the park safely warning light was illuminated and the vehicle stalled. Additionally, the steering wheel seized. The vehicle was towed to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11508034,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2023","dateComplaintFiled":"02/19/2023","vin":"3FMTK3SS3MM","components":"UNKNOWN OR OTHER","summary":"I have been trying to get the 2 open recalls on my vehicle done since November 2021. Ford says my dealer is authorized to do the work however my dealer refuses to do the work as Ford will not reimburse the dealer fully as I was told the dealer has to outsource the work. The two other dealers here won\u2019t do my car as I didn\u2019t purchase my car with them. I have been talking to both Ford customer service and my dealer Windward Ford Hawaii and they both blame each other. IFord said the dealer should be able to do the work while the dealer says they can\u2019t until they work out the payment from Ford. I just want the work done so my car is safe. I don\u2019t think I am the only one in Hawaii that hasn\u2019t had this recall work done yet\u2026and it\u2019s not for lack of trying. Please let me know if there is anything that can be done so that Mach-E drivers in Hawaii can get this recall work done.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11507951,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2023","dateComplaintFiled":"02/18/2023","vin":"3FMTK4SX6MM","components":"STRUCTURE","summary":"Hood latch on vehicle failed. When opening hood to access the frunk (either thru manual hood release, or electronic release on car screen), hood unlocks halfway, and then is in a state where it can neither be opened or closed. Car has questionable safety once hood latch is in this state, as it is partially open and will not relatch. My car is currently at dealer for replacement of striker, hood latch, and actuator components under warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11507431,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2022","dateComplaintFiled":"02/15/2023","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"The car shows front camera fault disabling all collision safety features as well as cruise control.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11505796,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2023","dateComplaintFiled":"02/06/2023","vin":"3FMTK3RM8MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Ford released an OTA update for the HVB issue Mach-E were having and leaving drivers stranded. I have seen that even with the update many people are still having the cars break down while driving and needing the High Voltage Battery Connector replaced. I am worried that this may happen to my car one day while driving and could cause an accident or death. Is there anyway to force Ford to fix every car that had this issue before we break down? The temporary fix of software is not good. I think FOrd should be forced to recall all Mach-E and replace the connector before there is an accident that leads to deaths on the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11503102,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"01/23/2023","vin":"3FMTK3R71MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Front Camera Fault & Pre-Collision Assist Not Available Error messages since August 2022 around the time after a recall for windshield reglue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11503146,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2023","dateComplaintFiled":"01/23/2023","vin":"3FMTK3SU1MM","components":"SERVICE BRAKES","summary":"Stuck Disk Brake: The left rear disc brake was stuck. After releasing the parking brake the car would not move. After two attempts to reverse the brake released. There is a loud thumping sound from the rear wheel. While braking there is a violent vibration coming from the left rear wheel. The car is parked now and will be towed to a Ford Dealer. In the on-line Ford Mach-E forum there are other complaints about brakes being stuck with similar description as above. My car was last driven in wet weather and then parked in a garage. Temperatures at the time were cold but not freezing. The temperature at the time of incident was about 50 degrees Fahrenheit. This seems to be a safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11502773,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"01/20/2023","vin":"3FMTK3SU2MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 22V412000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that several local dealers were contacted; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11501447,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2023","dateComplaintFiled":"01/12/2023","vin":"3FMTK1SS0MM","components":"UNKNOWN OR OTHER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Occasional failure of video signal from front camera located above rear view mirror causes Alert pop-up on main instrument display and loss of all Driver Assist feature that utilize the front camera such as: lane departure alert and adaptive cruise control.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11501452,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2023","dateComplaintFiled":"01/12/2023","vin":"3FMTK1SS0MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Occasional blank/inoperative info screen, typically recovers after reset or re-start, but sudden loss of visibility of ALL settings and controls for heat, navigation, and most importantly loss of the ability to enter backup Start code for keyless start can cause possible stranding in dangerous conditions. Loss of control of heating/cooling could cause loss of visibility if defrost is unavailable, or heat stroke if air conditioning is unavailable. My understanding is that re-designed console screens are available to address this known defect in vehicles built prior to June 2022, but no recall has been issued.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11500875,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2023","dateComplaintFiled":"01/09/2023","vin":"3FMTK1SS8MM","components":"FORWARD COLLISION AVOIDANCE","summary":"While driving and hitting a bump I will get a message in the driver's display stating Forward collision assist unavailable. This causes almost all of the ADAS features to stop working including cruise control and blue cruise. This is very dangerous! There is a huge thread on this issue at the macheforum.com. The issue needs to be addressed by Ford Motor Company in a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11500500,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"01/06/2023","vin":"3FMTK1SS5MM","components":"ELECTRICAL SYSTEM","summary":"Ford has failed to take corrective action regarding their Safety Recall Notice 22S41 ( high voltage battery main contactors may overheat and remain open or weld closed). They have not supplied the program updates NEITHER by Wi-Fi or vehicle modem via Automatic Updates for which my vehicle is set up to receive NOR by way of the Ford dealership (Brewster Ford, Brewster, NY) having possession of my vehicle for THREE (3) full days. They are simply unable to remedy Safety Recall Notice 22S41 endangering my family and I. Please take whatever action that you are allowed to fixed the problem before someone gets hurt. Thank you.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11498688,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2022","dateComplaintFiled":"12/23/2022","vin":"3FMTK4SE4MM","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"The mach e has a front trunk. I have seen several posts about the front latch failing which includes the emergency release should a child or smaller adult get stuck in the frunk. My mach e did this to me today. As a result I was also forced to drive with the frunk half open to get my car back home until I can get it serviced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11498390,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2022","dateComplaintFiled":"12/21/2022","vin":"3FMTK3SU5MM","components":"UNKNOWN OR OTHER","summary":"After latest software updates, the Mustang MachE gets stuck in the guest profile regularly. These profiles are responsible for controlling driver aids, one pedal driving, etc. When stuck, my vehicle removes one pedal driving and the car moves unexpectedly. One pedal driving holds with no break, this is removed and the car creeps when break removed, this nearly caused the car to crash through the garage. This could injure people in parking lots, etc. There are many other driver aids controlled by the profile which could unexpectedly get disabled. I have personally figured out how to reset and recognize this after nearly crashing the car into the garage, but Ford has issued no communications to their customers on how to recognize and revert when this issue occurs. When manufactures issue over the air updates, the need to be responsible for communicating issues and workarounds to their customers directly. The dealers (any my dealer) have been useless about any software bug and just state, wait for ford.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11497906,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2022","dateComplaintFiled":"12/18/2022","vin":"3FMTK3SS3MM","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"This vehicle has an issue with persisent and now completely locked out safety systems. There's a 40 page forum on MachEForums. Currently at the dealer 2 weeks with no known fix. They are waiting on parts, but do not guarantee a fix. All of my safety systems have been disabled from this. Adadptive Cruise Control, which isn't concerning, but - Forward Collision Warning, Automatic Emergency Braking, Lane Departure Warnings, Lane Keeping Assistance. I feel unsafe in this vehicle and Ford has no current fix. A serious investigation needs to go into this as I was advised by the Ford BEV team hotline he had just spoken to someone from California who started a buyback for the same reason, and when the dealer couldn't fix it, to call back and advise it's a lemon. The fact Ford themselves suggested this and cannot restore safety systems is beyond scary. Dealer isn't convinced they can fix it and says parts are backordered, meanwhile there's no concise fix. A master tech in the thread has suggested co-axials, while others have had their camera and camera harness replaced. Others like myself are without the loss of a car for weeks while still having to pay for it. Please launch a formal investigation. If it was just adaptive cruise, it wouldn't matter. Normal cruise is knocked out as well as every ADAS feature, due to a 'front camera' / colission avoidance issue. Another tech in the thread suggested the wiring loom was not long enough causing a harsh bend to the coaxial in the bumper. I just want a safe car back. All features such as lane keeping, even auto-braking are now gone. My dealer is unable to calibrate the camera anymore and suggested Ford released this vehicle a bit too early. This is worrying. Thanks","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11497493,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2022","dateComplaintFiled":"12/14/2022","vin":"3FMTK3SS4MM","components":"ELECTRICAL SYSTEM,VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 22V412000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated while driving 60 MPH, he received a warning from the manufacturer app of a high voltage spike and that the vehicle would shut down. The contact exited the highway and pulled into a parking lot where the vehicle shut down. The contact could not restart the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a dealer however, the vehicle was not diagnosed. The mechanic was able to restart the vehicle. The mechanic was unable to duplicate the failure. The contact drove the vehicle to his residence; however, the high voltage spike failure recurred. The contact had the vehicle towed back to the same dealer. The contact was informed that there was damage to the battery metal shielding on the passenger\u2019s side, toward the center of the vehicle. The dealer stated that there were two holes and determined the damage was due to the vehicle striking an object. The dealer stated that since the damage was caused by the vehicle operator, the NHTSA Campaign Number: 22V412000 (Electrical System) could not be performed. The failure mileage was approximately 7,000. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11493699,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2022","dateComplaintFiled":"11/15/2022","vin":"3FMTK3SS0MM","components":"POWER TRAIN,SERVICE BRAKES","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while in reverse(R) and driving approximately 3 MPH, the vehicle would independently brake suddenly. The contact stated that the parking brake light was illuminated. The contact stated that the brake failure was intermittent and occurred without warning. Additionally, the contact stated that the vehicle would lunge forward while stopped at a traffic signal without depressing the accelerator. The vehicle was not taken to the local dealer; however, the local dealer was contacted, and the contact was asked if she had duplicated the failure. The contact stated that she could not since the failure was intermittent. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11493140,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2022","dateComplaintFiled":"11/10/2022","vin":"3FMTK4SX3MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"* On October 16th, 2022, at about 7:00 pm, I was driving my 2021 Ford Mach-E GT when we began to change lanes (we were in the left lane heading East) as the vehicle in front of us slowed down to make a left-hand turn. There was a car behind us and two vehicles in the right lane (two-lane road in each direction) that were a few car lengths behind us as we began to change into that lane. When I turned on my signal and turned the steering wheel, I pressed the gas pedal to accelerate to get around the car in front of me to keep my distance from the vehicles in the lane I was transitioning into. Unfortunately, when I pressed the gas pedal, we experienced complete vehicle failure. I had no steering, brakes, or acceleration. Within a short time (30-45 minutes), we had no power as the lights on the vehicle, and all electrically powered devices and components were entirely out. This made it very difficult to tow the car as it is all-wheel drive, and we could not put it in Neutral to pull the vehicle. As this happened, five cars were in the area, and several had to swerve and fly off the road onto the dirt shoulder. We barely missed the car in front of us, and the car behind us had to lock up its breaks not to hit us. Our car gradually slowed down and cost off the road about 50 yards or so after losing power, as it was very difficult to get the vehicle to steer; it took everything I had to turn the wheel to get it off the road. We put on the emergency blinkers, but the vehicle lights flashed erratically inside and outside the car. We had over a dozen warnings flash on our dashboard about vehicle failure. The speakers in the car were making a thumping sound on their own as the car was flashing headlights, brake lights, and flashers on their own and very sporadically. It was like a disco club in the car as all the lights were flashing on and of at a rapid rate. The other cars stoppe and were very angry at us as the screamed at us that we almost caused an accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490954,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2022","dateComplaintFiled":"10/26/2022","vin":"3fmtk3rm8mm","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Pre-Collision Assist Not Available has been persistent since purchasing last month. There is 27 page thread (https://www.macheforum.com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors.18710/page-25) recommending that we file a report here.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490513,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2022","dateComplaintFiled":"10/24/2022","vin":"3FMTK3SU5MM","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I keep receiving a fault for the front camera which seems to be a very common occurrence amongst Mach-e owners lately. After receiving this message, the cruise control abruptly kicks off. All functions of the cruise control do not work in this instance\u2026adaptive, speed keeping, lane control, etc. This fault happens about once every couple of minutes while driving. When I\u2019m using cruise control in \u2018one-pedal\u2019 drive mode and this fault occurs, the vehicle immediately starts braking. This happened one time as I was entering a narrow bridge in Solomons, MD, and a car behind me nearly rear ended me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490637,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2022","dateComplaintFiled":"10/24/2022","vin":"3FMTK3SU6MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I have had a camera fault error for several weeks. This leads to the pre-collision assist and other features not being available. The camera module has already been replaced once and I still have the same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490397,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2022","dateComplaintFiled":"10/22/2022","vin":"3FMTK1SS8MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Sudden failure of front cameras. Sudden loss of adaptive cruise control and front collision early detection system as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490334,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2021","dateComplaintFiled":"10/21/2022","vin":"3FMTK3SU7MM","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her husband was driving slowly into the garage and the vehicle suddenly experienced unintended acceleration and crashed into the home and went through to the bedroom, causing damages to the vehicle and the home. No warning lights were illuminated. The vehicle was taken to a local dealer for an unrelated recall repair and the contact made the mechanic aware of the failure. The mechanic confirmed that there was no related recall on the VIN. The vehicle was not diagnosed. The contact was concerned about the safety of driving the vehicle and was referred to the manufacturer for guidance. The contact filed a claim with the insurance provider and the vehicle, and the home was repaired. The manufacturer was made aware of the failure and a case number was provided. The approximate failure mileage was 2,335.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490355,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2022","dateComplaintFiled":"10/21/2022","vin":"3FMTK1RM0MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Car purchased new June 2021. In April 2022, I began to get intermittent faults regarding the front camera \u201cFront Camera Fault - Service required\u201d - this would disable cruise control on highways and cause quite a lurch and change in speed. The error message disables cruise control, camera, pre-collision assist, and lane keeping assist. The error message would disappear after a few minutes. By Memorial Day weekend May 2022, the fault was persistent and the error message did not go away. In August 2022, I left the car with my dealer for 3 weeks and they did some software updates and re-seated my windshield to address an open recall. Since then, I have received the front camera intermittent fault three times. There\u2019s quite a number of us with this issue and Ford has initiated buybacks due to the problem being unresolved. We just want the issue resolved, as it\u2019s a safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490367,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/21/2022","vin":"3FMTK2R73MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Front camera fault. Was periodic. Now permanent. Disables BlueCruise, Adaptive Cruise, and other camera dependent features.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490230,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2022","dateComplaintFiled":"10/20/2022","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM","summary":"HVBJB failure, vehicle lost power and threw an error \u201cstop safely now\u201d; will not drive","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11489921,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2022","dateComplaintFiled":"10/19/2022","vin":"3FMTK3R73MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Starting approximately in June 2022, my vehicle receives almost daily faults. It will generate a \"Front Camera Fault\" and a \"Pre-Collision Assist Not Available\" message. When the car generates these faults, the following other features will fail to work: Adaptive Cruise Control, Normal Cruise Control, Automatic headlights, Lane Centering, Pre-collision warning. I brought the vehicle into two separate dealers on two separate occasions to address the problems. Both times, parts were replaced, software was updated / reset, and camera systems were re-aligned. None of these efforts have even made the problem any better. The fault will sometimes appear when first starting the vehicle. But, sometimes the fault will appear at highway speeds which causes the car to disengage cruise control suddenly which is jarring and unexpected.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11490039,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/05/2022","dateComplaintFiled":"10/19/2022","vin":"","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her mom was driving, the vehicle accelerated without warning. The electrical system was inoperable. While the contact was driving at low speed in a parking lot approaching a stop sign, the vehicle accelerated. The brake pedal was applied but the vehicle continued to drive and crashed into a Toyota 4 Runner. The air bag deployed and impacted the driver in the face and she sustained knee injuries and cuts on her stomach and blood in her stool. A police report was filed. There were no reported fires. The vehicle was towed to an independent collision center. The vehicle was taken previously to the local dealer where the hardware was updated and a reboot was completed. The vehicle was repaired but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11489728,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2022","dateComplaintFiled":"10/18/2022","vin":"3FMTK1SS8MM","components":"FORWARD COLLISION AVOIDANCE","summary":"The Adaptive Cruise Control will arbitrarily reduce speed for no apparent reason. This has happened on several instances. Sometimes the vehicle just slows down and other times the brakes are suddenly applied. The vehicle speed has been suddenly reduced by 20 MPH on a busy 65MPH road in rush hour. No accident occurred. Vehicle was in service just this past month. All updates were entered and several flaws were corrected. Problem has continued up to and including this morning. No warning lamps or collision avoidance alarms were triggered.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11489196,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2022","dateComplaintFiled":"10/13/2022","vin":"3FMTK3SU0MM","components":"FORWARD COLLISION AVOIDANCE","summary":"There is a front camera default which is causing the following to not work. Adaptive cruise control Blue Cruise Auto High Beams Lane keeping assistance pre collision warning with auto braking","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11489025,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"10/12/2022","vin":"3FMTK2R78MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I repeatedly get two error messages, front camera fault and pre collision assist unavailable. It happened randomly until it finally went out completely. I've spoken to many other owners who are having the same problem and it seems that there is not fix. This causes the cruise control and lane keeping assist to become unavailable. Myself and many other owners have attempted to get this issue resolved multiple times and it seems that there isn't a fix and the manufacturer is not speaking out about it. My car is currently at the repair shop for it's 3rd visit to resolve this same issue. The dealership is unaware of how to resolve it and are waiting for Ford to find a resolution. This has been an issue since April and the repairs attempts started when the camera went completely out in May. This is a big safety issue if the care can not pick up the threat of a front collision. With the pre collision assist unavailable it something were to happen while driving, the emergency brake system will not activate. I feel that this issue should be addressed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11488706,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2022","dateComplaintFiled":"10/10/2022","vin":"3FMTK1SS1MM","components":"UNKNOWN OR OTHER","summary":"Phone as a key. My Mach e was only distributed 1 single key and then setup on the PAAK option for the secondary access. Unfortunately this option does not work 100 percent of the time. A second key is needed. My husband left in a separate vehicle with the main key. I had to leave later for an appointment and when I got to my car it would not open. Start. Or respond to the PAAK. I was stranded until he Returned. I went to the dealer for assistance with getting the second key like all other vehicles and was advised they couldn\u2019t help i needed my vin added to the recall for my model Car. Please assist. A Second key is necessary. There was a recall for the same models up to the month before mine and also ones after mine are getting the second key.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11487525,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/02/2022","vin":"3FMTK2R74MM","components":"UNKNOWN OR OTHER","summary":"On 10/1/2022 when I placed the vehicle in reverse without touching the accelerator, the vehicle on its own accelerated backwards. It has done this x2 other times. Also, with the foot off the accelerator the vehicle has accelerated forward on its own.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11487527,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2022","dateComplaintFiled":"10/02/2022","vin":"3FMTK2R74MM","components":"POWER TRAIN","summary":"on 8/22/2022 received a powertrain malfunction notice by Ford. Since that time on four occasions the vehicle has lost power causing a significant jerking and loud thud. It loses all power. This has happened twice after Blue Cruise has disengaged. Two other times include when the vehicle was placed in drive or reverse. It also caused a lurching motion after it engaged without the foot on the accelerator.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11487536,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/02/2022","vin":"3FMTK1SS6MM","components":"FORWARD COLLISION AVOIDANCE","summary":"Ford has recently released a software update that causes Front Camera Faults when going over bumpy roads and across multiple conditions. This causes the Blue Cruise cruise control system to suddenly stop working when driving at highway speeds. When coupled with One Pedal driving, this could cause brakes to slam on while driving at highway speeds. Additionally, forward emergency breaking does not work until this fault resets (after ~1-2 minutes typically). This happens constantly when driving and causes safety hazards.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11486251,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"09/25/2022","vin":"3FMTK1SS2MM","components":"SERVICE BRAKES","summary":"The rear brake pads have grinned into the rotors causing a rusted ring around the rear rotors. During braking, harsh metal-on-metal noise can be heard in low speed braking applications. Performance-wise, noticeably longer braking distances in low speed braking applications were observed. I Have been to the dealership multiple times however, I was told this was \u2018normal\u2019 by chief service managers. Loud braking noise and weakened braking performance should not be observed after fewer than 11k miles and less than a year of ownership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11486295,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2022","dateComplaintFiled":"09/25/2022","vin":"3FMTK4SE6MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"HVBJB failure","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11486304,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2022","dateComplaintFiled":"09/25/2022","vin":"3FMTK4SE9MM","components":"POWER TRAIN,FORWARD COLLISION AVOIDANCE","summary":"Two problems on multiple separate occasions occurred. 1st problem - more than twenty (20) times car had suddenly accelerated or slowed down while driving with cruise control. This supposedly should have been resolved with an update that was downloaded around a month ago. Nothing changed, car still accelerates or slows down randomly. 2nd problem - occurred at least five times. Car suddenly loosing power while entering the traffic including entering highway. Drivetrain malfunction warning was displayed on dashboard after last lost of power when entering intersection. After latest incident on September 13th car is being repaired at the dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11486307,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2022","dateComplaintFiled":"09/25/2022","vin":"3FMTK3SU7MM","components":"FUEL/PROPULSION SYSTEM","summary":"I had been driving without issue, no warnings from the car. I parked at a gas station to get a snack. When I got back in the car could not be started or driven. It has to be placed on a flatbed and towed to the dealer. The message on start was \u201cStop safely now\u201d. My vehicle had Safety Recall 22S41, which obviously does NOT fix the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11485919,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2022","dateComplaintFiled":"09/22/2022","vin":"3fmtk4sx6mm","components":"ELECTRICAL SYSTEM","summary":"My 2021 Mustang Mach-E GT Performance is exhibiting a Powertrain Failure and Stop Safely Now message in the instrument panel cluster (IPC). It is due to a high voltage battery junction box (HVBJB) failure. Ford needs to replace the HVBJB with an updated part and reprogram the BECM, at least. The dealer has no information on the replacement part, and has not associated TSB 21-2178 with the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11485578,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2022","dateComplaintFiled":"09/20/2022","vin":"3FMTK1SS7MM","components":"LANE DEPARTURE","summary":"The hands-free steering control Does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in San Diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you\u2019re talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a Tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang Mach-E before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there\u2019s a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even Controlled access freeways.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11485050,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"09/18/2022","vin":"3FMTK3RM5MM","components":"FUEL/PROPULSION SYSTEM","summary":"Ford is unable to apply software fix to resolve NHTSA Recall Number22V412 because Accessory Protocol Interface Module (APIM) needs to be replaced first. The APIM is not in supply and there is no estimated availability date.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11484416,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2022","dateComplaintFiled":"09/14/2022","vin":"3fmtk3rm6mm","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11479807,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2022","dateComplaintFiled":"08/17/2022","vin":"3FMTK1SS9MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating \"The door Fault\". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger\u2019s side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11479606,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2022","dateComplaintFiled":"08/16/2022","vin":"3FMTK3SS4MM","components":"UNKNOWN OR OTHER","summary":"The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11479421,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2022","dateComplaintFiled":"08/15/2022","vin":"3FMTK1SS2MM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was \"service now\" and a \"Battery service\" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11479095,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2022","dateComplaintFiled":"08/13/2022","vin":"3FMTK4SXXMM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11477129,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2022","dateComplaintFiled":"08/02/2022","vin":"3FMTK4SE9MM","components":"ELECTRICAL SYSTEM","summary":"The vehicle would not start and display an error message \"pull over safely now\" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when i drove the vehicle from Oregon to California. As i was about to leave the next morning from the hotel, the vehicle would not turn un and display the message \"pull over safely now\". We had to call a tow truck to pick up the vehicle and drop it off at a Dealership in California for about 30 days. We pick up the vehicle and drove back to Oregon and the same issue happen again in less than a week with the same error message \"pull over safely now\".","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11477025,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2022","dateComplaintFiled":"08/01/2022","vin":"3FMTK4SX0MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Failure of HVBJB after associated recall compliance. One day after recall compliance, \u201cstop safely now\u201d message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11476776,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2022","dateComplaintFiled":"07/31/2022","vin":"3FMTK3SU3MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"On May 14, 2022, I stopped twice on a 120 mile trip to recharge my Mach E at a level 3 DC charger. Upon completing each charge, the ring around the charging port turned red and I received a default message. I plugged my car into my home level 2 charger and the car completely locked down and I was unable to reenter the car. I have since learned that this is the classic sign of a HVBJB failure. The dealerships updated the car's programming but did not replace the HVBJB. The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.? ? My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475967,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2022","dateComplaintFiled":"07/26/2022","vin":"3FMTK3R73MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that \u201cStop Safely Now\" and \"Accessory Power Active\" messages were displayed. The contact exited the vehicle and upon attempting to unlock the doors, the doors failed to unlock. The contact was unable to unlock the vehicle for several hours and remained stranded on the side of the road while awaiting assistance from Roadside Assistance. The vehicle was towed to the dealer where the battery was replaced and an unknown software update was completed; however, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V412000 (Electrical System) however, the part to do the recall repair was not yet available. Airport Marina Ford (5880 W Centinela Ave, Los Angeles, CA 90045) was also contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475350,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2022","dateComplaintFiled":"07/22/2022","vin":"3FMTK4SE3MM","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Any internal damage to contactors is not externally visibley, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, power brakes and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships NEED equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only band aid and does not require removal of the parts KNOWN TO FAIL. These parts should be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b I suffered a failure related to this post-recall and had a sudden and permanent loss of power while driving at Texas highway speeds (70mph) in congested morning traffic. Fortunately I was able to make my way off the highway but other conditions could have ended up worse. \u200b Software \"fixes\" are not the solution and the actual problem of the defective parts need to be replaced in the affected models to avoid possible injuries and fatalities from these vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475108,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2021","dateComplaintFiled":"07/21/2022","vin":"3FMTK3SS3MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41 NHTSA Campaign Number: 22V412000. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 ( NHTSA Campaign Number: 22V412000) is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475208,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"07/21/2022","vin":"3FMTK3SS6MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed more robust components that conform to higher electrical standards. \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new more robust parts.\u200b","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475217,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"07/21/2022","vin":"3FMTK4SE0MM","components":"ELECTRICAL SYSTEM","summary":"We saw the recall warning and attempted to fix the issue but dealer stated it's been fixed over the air update. However, on July 21, there was a high voltage battery failure notice.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475000,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2022","dateComplaintFiled":"07/20/2022","vin":"3FMTK3R74MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11475025,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2022","dateComplaintFiled":"07/20/2022","vin":"3FMTK3SU7MM","components":"VISIBILITY/WIPER","summary":"The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they\u2019re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the \u201cfold/unfold\u201d button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That\u2019s quite different from my experience. There are no errors or messages anywhere about this. My car has the most recent software (except possibly 22S41), none of the major or minor updates it has received have ever made a difference.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11474488,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2022","dateComplaintFiled":"07/18/2022","vin":"3FMTK3SUXMM","components":"VISIBILITY/WIPER","summary":"Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, \"I\u2019ve been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls.\" Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. Meanwhile NHTSA is also doing nothing as this is my second complaint in 2-3 months with nothing being done. I've now had four cancelled appointments from three different dealerships in the Denver Metro area.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11474395,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"07/17/2022","vin":"3FMTK3R7XMM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I have no confidence taking this car far from home with my family until a real fix is instituted. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11474017,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2021","dateComplaintFiled":"07/15/2022","vin":"3FMTK3SUXMM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,LANE DEPARTURE","summary":"When placed in drive the car takes off on its own without the acceleration pedal being touched. The passenger locks only work with key fob unlock button being pressed and the passenger side doesn't recognize the Fob for easy entry. The adaptive cruise control warning comes on constantly. The handas free parking never worked since i got the car in July 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473367,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"07/11/2022","vin":"3FMTK3SS0MM","components":"ELECTRICAL SYSTEM","summary":"When unplugging the vehicle from my home charger a large spark came out of the vehicle receptacle for the charging cable. This started happening a few weeks ago and has happened twice.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473164,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2022","dateComplaintFiled":"07/10/2022","vin":"3FMTK3SU2MM","components":"UNKNOWN OR OTHER","summary":"I was driving on the freeway at normal speed when my rear passenger window shattered. My son was sitting next to the window when it shattered and had glass shards all over him.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473016,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2022","dateComplaintFiled":"07/09/2022","vin":"3FMTK3SU8MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"While returning from vacation, driving home on the highway, our car suddenly stopped working. We had been traveling at approximately 65 mph on SR 1 in Delaware when I accelerated to pass another vehicle and the car suddenly jolted forward and the engine seized. I received a warning to pull to a safe location as soon as possible. Thankfully, we were able to pull the car over to the shoulder of the highway without incident. The cars electrical system gradually shut down, limiting our ability to place the vehicle in neutral for towing. Approximately 250 miles from home and forced to wait more than 2 hours in the 90 degree weather with no AC, we were forced to bring the car to the nearest ford dealership in new castle Delaware. Since the battery and power completely failed, the dealership had to jump the 12 volt battery several times to get the car back in neutral to remove the vehicle from the tow truck. We needed to find our own car rental as neither the dealership nor ford customer service would assist with getting us back home to NY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11473149,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2021","dateComplaintFiled":"07/09/2022","vin":"3FMTK3SU3MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"My vehicle was built with under-specked high voltage battery joint assembly bracket. The failure of this connection has caused many incidents whereby the car cannot start, or suddenly stops while driving. The part is either not to original specification or was not designed correctly. In either case, providing a SW fix to simply limit the voltage does not actually prevent or correct the problem. As this fix has rolled out, there are numerous reports of the issue still happening. This is because the fix doesn't fix the original condition, it only serves to limit the scope going forward. But if the part has been in use for 2 years as mine is, then the damage has already occurred and the fix will not prevent my issue. The appropriate fix for the problem is a replacement HVBJB, which Ford is only installing AFTER the incident occurs. This is totally unacceptable and is simply an accident waiting to occur. The SW fix is analogous to the original attempt by GM to correct the Bolt battery fire situation. Eventually, the batteries were replaced, which was the correct response. I am simply demanding that Ford follow a similar path. Consumer stated number for NHTSA Campaign Number: 22V412000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11472877,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2022","dateComplaintFiled":"07/08/2022","vin":"3FMTK3SUXMM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11472707,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"07/07/2022","vin":"3FMTK1SS0MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11472811,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2022","dateComplaintFiled":"07/07/2022","vin":"3FMTK3R73MM","components":"ELECTRICAL SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open NHTSA Campaign Number 22V412000 (Ford recall notice 22s41). Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.\u200b","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11472834,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2021","dateComplaintFiled":"07/07/2022","vin":"3FMTK3SU5MM","components":"STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.\u200b","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11472202,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2022","dateComplaintFiled":"07/03/2022","vin":"3FMTK4SX6MM","components":"UNKNOWN OR OTHER","summary":"My car had Ford recall campaign software patch 22S41 applied to it on Tuesday June 28, 2022. On Thursday June 30, 2022 (two days later), my car suffered its second catestrophic failure of its High Voltage Battery Junction Box. This failure was the exact safety problem Ford's recall software patch was representing to \"fix\". My family and I were driving from SF Bay Area to Los Angeles, and the car exhibited a \"Service Vehicle Soon\" warning while driving on I-5 South at Castic, CA. My power was limited to only 30% of available power, and I drove to a Ford dealer over 2 hours on local roads without turning off the car from the mountains in an attempt to not be stranded catestrophically. My vehicle is currently having its contactors replaced for a second time in less than 3 months, this time with a different revised part from Ford that has higher engineering tolerances. Ford refuses to offer this part to current owners of the Mach-E, and is awaiting owners to have their vehicles fail catestrophically like mine before providing access under warranty to a part that fixes their serious safety defect. New Mach-Es are produced in the factory with the revised contactors, which Ford would probably not do were the software patch it provides to current owners sufficient to address the safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11470363,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"06/22/2022","vin":"3FMTK3SU6MM","components":"POWER TRAIN","summary":"Power loss a week ago. Had to have Mach E towed to dealership. Ford is aware of Mach E power loss.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11470258,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2022","dateComplaintFiled":"06/21/2022","vin":"3FMTK3SU3MM","components":"STEERING,POWER TRAIN,ELECTRICAL SYSTEM","summary":"While legally passing a car on a 2-lane highway, at over 50+ mph, the car lost motive power and began to shut down leaving me with no power facing on coming traffic. I had no choice but to force other cars to slow down behind me, causing another hazard, in order to get to the side of the road. I could have been killed in an oncoming car collision.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11469648,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2022","dateComplaintFiled":"06/16/2022","vin":"3FMTK3SS1MM","components":"ELECTRICAL SYSTEM","summary":"I got the high voltage warning and my car shut down while driving it. The local ford dealership looked over the issue and has all the information","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11469314,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2022","dateComplaintFiled":"06/15/2022","vin":"3FMTK4SE8MM","components":"UNKNOWN OR OTHER","summary":"Back up camera has intermittently failed to turn on dozens of times causing risk of running over pedestrians, running over objects, or backing into another vehicle. At the first service dealership appointment: the dealership said they couldn't replicate the issue. The second dealership service appointment: the dealership said there was a Ford TSB (technical service bulletin) on the back up camera not functioning and recalibrated the backup camera but that did not fix the issue and the back up camera continued to fail to turn on. Dealership ordered a new back up camera and replaced the back up camera - hopefully that will remedy the issue??","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11468985,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2022","dateComplaintFiled":"06/13/2022","vin":"3FMTK1SS7MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while charging the vehicle, he smelled smoke coming from the garage. The contact checked and noticed that the odor was coming from the wire that connected the charger to the wall outlet. The charger was the original equipment; Ford wall box Model: ML9Z-10C83-A. The dealer was contacted and a complaint was filed. The dealer stated they would contact and notify the manufacturer of the failure. The contact had not heard back from the manufacturer. The failure mileage was 4,100.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11468828,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2021","dateComplaintFiled":"06/12/2022","vin":"3FMTK1SS7MM","components":"SEAT BELTS","summary":"The rear left side seat belts do not secure, when passenger gets in seat and tries to fasten seatbelt it doesn't tighten and remains extremely loose","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11468286,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2022","dateComplaintFiled":"06/08/2022","vin":"3FMTK3SU0MM","components":"ELECTRICAL SYSTEM","summary":"Car broke down twice due to defective high voltage junction block.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11466999,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"05/20/2022","dateComplaintFiled":"06/01/2022","vin":"3FMTK2R77MM","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Ford Mach-E. The contact stated while reversing from his driveway, he shifted into drive and depressed the accelerator pedal. However, the vehicle accelerated at high speed independently. There was no warning light illuminated. The contact continued to drive. The contact stated that the failure reoccurred the following day. The contact stated while his wife was exiting the carwash and making a left turn with a passenger in the front passenger seat, she shifted from neutral into drive and depressed the accelerator pedal. The vehicle accelerated at high speed independently and crashed into the block wall. The air bags deployed. The contact's wife sought medical assistance and was informed that she had sustained a fractured rib on the left side of her body, pain on the shoulders, and pain in the rib cage. The passenger occupying the front passenger's seat sustained pain all over her body and a bruised rib and she sought medical assistance. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure. The contact became aware of NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train), which he associated with the failure. The failure mileage was approximately 18,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11466177,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2022","dateComplaintFiled":"05/26/2022","vin":"3FMTK1SS1MM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"On approximately March 20, 2022, I was driving my Mach E vehicle. I pulled into a driveway and parked my vehicle. Upon exiting my vehicle, my vehicle began accelerating forward up the inclined driveway. It then struck a parked vehicle and came to a stop. The car accelerated uninetentionally which is in alignment with the current recall. Additionally, the advanced emergency braking did not work as the brakes did not deploy and the car only went back to rest after I re-entered the car post-accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11466251,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2021","dateComplaintFiled":"05/26/2022","vin":"3FMTK3SU1MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 80215) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11466150,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2022","dateComplaintFiled":"05/25/2022","vin":"3FMTK4SE0MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Driving our BEV Mach E at a normal speed, we got an error code, \"Pull to the side of the road safely / stop safely\" on our instrument display. The car turned itself off, and we had to slowly coast to the side of the road, which caused a lot of potential harm with other drivers not expecting our sudden course change - We activated our hazards, though. After cycling the car on/off, we were able to finish our drive home (about 8 more miles) with no further error codes. But this completely disabled the car and was extremely dangerous. If this had happened on the freeway or at night, and/or the vehicle would not have been able to be restarted, this would have been EXTREMELY DANGEROUS and is UNACCEPTABLE. Ford must be responsible for this, and must take action. Ford must fix the high voltage junction box, before someone is killed by this poor design. Thank you for taking the time to look at this note. This was VERY scary, and VERY dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465905,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2022","dateComplaintFiled":"05/24/2022","vin":"3FMTK3SU4MM","components":"ELECTRICAL SYSTEM","summary":"Car would not move- \"Stop Safely Now\" error. Had to get it towed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465676,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2022","dateComplaintFiled":"05/23/2022","vin":"3FMTK3SS5MM","components":"ELECTRICAL SYSTEM","summary":"Car did not start - was in local grocery parking lot- needed to be towed to dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465548,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2022","dateComplaintFiled":"05/21/2022","vin":"3FMTK2R71MM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"On May 20, 2022, for the second time in a month my 2021 California 1 Mach e has had a catastrophic failure. It is less than a year old with 21,000mi. First time (April 20, 2022) I pulled out onto road after fast charging. Tonight, I started driving out of parking space after shopping. Emergency bells go off, all kinds of alerts and the car dies. You cannot get the gear cluster to turn...at all. Car will not turn off either. If this happens on a highway, it could be life endangering. First time it happened I was in Charlotte and Ford Dealer (Capital Ford) said it was 12v battery issue. Said they fixed it. I took it in to Palmetto Ford in Charleston to have it investigated further and they said it was fixed. That was two weeks ago. Now it's happened again. In second incident on May 20, I called for towing. As truck showed up, my car started normally (i had tried several other times before). I am still taking into Palnetto Ford Dealer. The Ford Motor Company needs to fix this before someone is killed. Documenting this for myself and others. This is happening to other Mustang Mach E...because I have seen the issue written about in online forums. The problem onset is sudden and catastrophic, meaning the car just dies. First time I was on a busy road traveling 30mph and managed to roll into a parking lot. Had their been traffic I could have been hit. Second time, I was in a parking lot traveling 5 mph and blocked an entire lane for 10min. To emphasize: two dealers looked at vehicle after incident 1 and said issue was fixed. Now I have to go back into Dealer again. Thank you for investigating.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465417,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2022","dateComplaintFiled":"05/20/2022","vin":"3FMTK3SU2MM","components":"FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"While parking in a garage the vehicle unexpectedly accelerated and ran into a wall. Anyone in or around the car may have been seriously ignored. The issues has happened twice but can not be reproduced by me. There we no indicators that the event was about to take place There is a recall for this on the vehicle type but not for the date of my manufacturing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465461,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2022","dateComplaintFiled":"05/20/2022","vin":"3FMTK4SE0MM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Travelling from WI to NC using Electrify America DC fast chargers along the way. While in NC, got Stop Safely Now alert on screen and had to immediately pull over and stop where there was no shoulder. Could not move vehicle in any way after this. Could not put it in N, could not put it in Emergency Tow Mode. Had to wait 8 hours for tow with proper equipment. Issue was caused by failure of HVBJB - High Voltage Battery Junction Box which needed to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11465012,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"05/17/2022","vin":"3FMTK3R70MM","components":"FUEL/PROPULSION SYSTEM","summary":"Bricked Mach E Extended Range with 10K miles and recently completed the roof and windscreen recall the week prior. Went to brunch and then came out to a car that would not start. Warning of \"Stop Safely Now\" even though the vehicle was driven to the location and then sat for 2 hours and was currently parked and still gave us this message. Low voltage (12 Volt) came in slightly low at 12.6 VDC. Attempted two jumps from another vehicle and a higher amperage tow truck with no change in error code nor would the vehicle \"start\". We resulted in doing a tow to a dealership for potential repair. Dealership has had it now for going on the third week. They are citing the replacement of the battery bus where the Low Voltage 12 VDC interfaces with the brains and main battery system. This has been cited before in the Mustang Mach E blogs. Replacement part is on hand but the dealership has a specialist being flown in to remedy the replacement part installation. Read in Mach E forums of similar problems where the battery became low and the vehicle was then disabled from engaging the drivetrain. Overall problem gave us pause on ownership and we will qualify for the Lemon Law buyback for CA if it comes to that. Looking to see if repairs will be complete this week.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464454,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK3SU5MM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"After charging at Electrify America using DC Fast Charger, car windows stopped working, then safety alerts started flashing \"Charge State Error\" and \"Stop safely now!\" alerts. Car would not go forward but would go in Neutral some tries. Flatbed was able to load car and haul to closest dealer. Tech said High Voltage Junction Box went bad and needed to be replaced. 3 weeks later, part is replaced but windows don't work. Dealer says it will be 2 more weeks before windows can be repaired.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464507,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK4SX5MM","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle would not start after a brief stop, with a \"Stop Safely Now\" error. Vehicle could not be shifted out of Park, and could only be shifted into Neutral using the Emergency Tow Mode. Vehicle was towed to nearest Ford dealer, and the High-Voltage Battery Junction Box (HVBJB) failed and required replacement. This is a known issue that has affected many similar vehicles of the same make, model, and year.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464554,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK3SU3MM","components":"VISIBILITY/WIPER","summary":"There are two safety recalls for many Mach-Es including mine for the windshield and glass roof. Many owners are finding that their Ford dealer is refusing to do the recall work. I first attempted to get mine done in November 2021. My dealer says they still can't do the work. I have called 5 other dealers in the Denver area and I finally got on the waitlist for one dealer. The other dealers say they are unable to do the recall. I have talked to owners in other parts of the country that are experiencing the same refusal by their dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464559,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK4SX1MM","components":"FUEL/PROPULSION SYSTEM","summary":"I received a \u201cStop Safely Now\u201d message upon returning to my vehicle at the end of a work day. The vehicle would not shift into drive, but accessory power did work. It was late at night and in a hospital parking structure, I was forced to leave the vehicle there overnight. After some unsuccessful troubleshooting the next day, I had to call a tow truck and have the vehicle brought to a dealer for repair. It was diagnosed with a faulty BECM (Battery Energy Control Module). After repair, I have not yet seen a repeat occurred the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464572,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK3SU0MM","components":"POWER TRAIN","summary":"During a normal maintenance service appointment car had a Stop Safely Now error message appear. Diagnosis was a bad High Voltage Battery Junction Box and BECM. With were replaced and car has been fine since then","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464582,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2022","dateComplaintFiled":"05/13/2022","vin":"3FMTK1SS9MM","components":"ELECTRICAL SYSTEM","summary":"Stop Safely Now, HVJBC and BECM failure, car wouldn't shift or move.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464365,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2022","dateComplaintFiled":"05/12/2022","vin":"3FMTK4SEXMM","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Second time this has happened. A message will pop up saying \u201cplease stop safely now\u201d once you stop you can not get it out of park. If your driving you are stuck wherever you are. I was stranded the first time with no heat in 20 degree weather. They fixed it after having it for a month then it just happened again today in 80 degree weather with my kids in the car. This has happened to multiple other people as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11464222,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2022","dateComplaintFiled":"05/11/2022","vin":"3FMTK4SX4MM","components":"ELECTRICAL SYSTEM","summary":"Vehicle reported an electrical issue and would not let me take the vehicle out of park. Had to be towed to a local Ford Service Center. Have heard of similar issues from other owners.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11463755,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2022","dateComplaintFiled":"05/07/2022","vin":"3FMTK3SUXMM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I was stranded in a parking lot in the evening when my car wouldn't start. The vehicle displayed a \"STOP SAFELY NOW\" message and I couldn't get the car to move on its own. This happened on April 13, 2022. My safety was at risk because I was in a parking lot at night and unable to engage my car. I had to call and wait for a tow truck. The Ford dealership, in consultation with Ford engineers, confirmed that it was due to a faulty High Voltage Battery Junction Box (HVBJB) and it had to be replaced. With the faulty HVBJB, the car was undrivable. The HVBJB was inspected by Ford personnel and determined to be faulty. It was replaced under warranty. There were no other messages or warnings before my car failed to start. No prior symptoms. I drove normally to a store, parked the car, and when I returned to my car it failed to start.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11463530,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2022","dateComplaintFiled":"05/05/2022","vin":"3FMTK3SUXMM","components":"UNKNOWN OR OTHER","summary":"I have been attempting to get two recalls done since November of 2021: NHTSA recall Numbers 21V711 and 21V712. I have called several ford dealers (O'Meara Ford, Larry Miller Ford Lakewood, Groove Ford and Schomp Ford) and no one will either schedule the repair or they will schedule it and then cancel it on the day of the incident. I've been told either ford won't pay enough to get the recall done (Approx. $350 for labor and not being clear on covering the cost of a broken panoramic roof) so the glass subcontractors won't take the job due to liability concerns or that the parts needed, (spare panoramic roof and windshield) in case the glass breaks during removal, have been on backorder so they can't (and won't order) the parts. I have become extremely concerned as the recall notice notes: \"INADEQUATE URETHANE ADHESION OF THE PANORAMIC ROOF GLASS MAY RESULT IN INCREASED WIND NOISE, WATER LEAKS, AND OR THE ROOF GLASS MAY LOOSEN AND BECOME DETACHED FROM THE VEHICLE, CREATING A ROAD HAZARD AND INCREASING THE RISK OF A CRASH.\" So now I'm driving a vehicle for six months where my roof could come off, creating a potential hazard for me and the public driving behind, not to mention the potential damage from leaks could cause to the interior of my vehicle. It seems that neither Ford nor the dealers are taking this issue seriously in the Denver Metro area.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11462618,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2021","dateComplaintFiled":"04/28/2022","vin":"3FMTK1SS9MM","components":"UNKNOWN OR OTHER,ELECTRICAL SYSTEM","summary":"At around 600 miles my vehicle displayed \"high voltage battery warning\" and \"powertrain malfunction\" dashboard warning lights. Each light had an associated description that indicated the vehicle's power could fail at any time. This is a 1st model year all electric vehicle. The fact this occurred within 1k miles of ownership is concerning. I took it to a local Ford dealer, ultimately they replaced the high voltage battery junction box and battery electronic control module.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11462170,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2022","dateComplaintFiled":"04/26/2022","vin":"3FMTK3R73MM","components":"UNKNOWN OR OTHER","summary":"I was driving 70 mph on Hwy 99 in California about 35 miles north of Bakersfield when the car suddenly lost all power. A warning message appeared on the dash \"stop safely now.\" I was able to coast over to the side of the road (there really wasn't much of a shoulder). It was extremely unsafe. The car would not move out of gear, would not start, etc. The car has 1550 miles on the odometer. I waited 1.5 hours for a tow truck to take the car to a Ford dealer. I was 4 hours from home. I am a 71 year old widow. I was traveling alone with my small dog. It was very frightening. The car has been at the dealership for a week. They have no idea what the problem is. The dealer is working with \"a Ford engineer\" to diagnose the problem. The Mustang Mach-E owners' forums are FILLED with complaints from other owners who are experiencing the exact same problem with this car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11462353,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2022","dateComplaintFiled":"04/26/2022","vin":"3FMTK4SXXMM","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"The vehicle started saying a door was ajar without indicating which one. Sometimes we would get an intruder alert while the car was plugged in at work but nothing was open or unlocked. Occasionally the passenger door would open on its own after turning off the car. Now we get a door fault alert after starting the car. We have contacted a local dealer as well as our purchasing dealer but both indicate. Month before they can see the car due to lack of qualified techs. Today, 4/26/2022 the passenger door opened on its own while at highway speed. Only the driver was in the car. The driver had to reach over to rematch the door. A dealer appointment was set two weeks prior for 5/12/2022.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11462003,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2022","dateComplaintFiled":"04/25/2022","vin":"3FMTK4SE4MM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"While driving around a curve, my car lost all power and went completely dark. I didn't have brakes, steering, lights or any other functions. My car was completely bricked. This happened before daylight and I didn't have emergency flashers to notify other drivers I was stopped on the side of the road. After waiting for 6 hours for a tow truck, I went and tried to find the problem myself. I found a loose connection. It was the main power feed supplying the fuse box. Once I tightened it up, I was able to start and drive the car. I've attached a picture of the connection I tightened.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11462062,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2022","dateComplaintFiled":"04/25/2022","vin":"3FMTK3SUXMM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11461191,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2021","dateComplaintFiled":"04/18/2022","vin":"3FMTK1SSXMM","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The High Volt Battery (HVB) would have a fault in charging sporadically. When this happens, the vehicle can't start. All the alerts for safety features come on and says that it's in accessory mode only. It's no longer in my possession for inspection. It was approved for lemon law buy back and is now owned by Ford Motor Company. They've recognized that the 12v battery drains dead when this happens and they were attempting to replace the ECM module, Battery Control Harness, and the HVB junction box to remedy the issue. My safety was put at risk in terms of when this happened. It was between -25 to -40 when this was occurring and the heat doesn't come on in accessory mode. There was the possibility of frostbite within 5-10 minutes if I didn't seek warm shelter. The problem was reproduced by the dealership where purchased [they have all the documentation on file] as well as multiple people [more than 50+] in other states having the same problems reproduced on their Ford Mach-e vehicles as well at macheforum.com. The vehicle and components were inspected and ultimately bought back the vehicle by the manufacturer. No warnings lamps, messages, or other symptoms appear prior to the failure. They first appear when the vehicle 'decides' to not charge anymore. Since Ford has yet to announce any recalls / notices because of the increasing amount of people having the same issue. I wanted to inform NHTSA because it's just a matter of time before someone does have a risk event because of this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11460737,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2022","dateComplaintFiled":"04/14/2022","vin":"3FMTK4SX7MM","components":"ELECTRICAL SYSTEM","summary":"Drove my fully charged Mustang Mach E(MME) from TN to my daughter's school and to a local dealership to have some aftermarket wheels/tires installed (20 miles in total). Upon parking the vehicle in their service lane, I turned the vehicle off and handed them the keys. They get in the vehicle and try to turn it on and tell me \"the vehicle won't turn on\". I get in the vehicle myself and sure enough, the main dash display, screen display, transmission lights, etc are not working at all. After 7+ hours of trying to diagnose, there is apparently already a TSB out there for 12v batteries failing and other issues regarding the LVB (low voltage battery). None of these were ever addressed or reported to me. My vehicle is only 1.5 months old with 2k miles on it. The car is broken and completely inoperable at this point. Ford sent a roadside assistance individual (2 hours later) and they physically had to drag the vehicle onto the tow bed because it will not go into neutral or react to anything they did. Ford then tells me it could be weeks before they can even look at it. The car is incapable of moving and I have kids to pick up. I had to call Ford HQ (which takes hours) and they are going to provide me rental reimbursement afterward, but I could be out thousands of dollars out of pocket in the meantime. Why aren't these issues resolved before selling people a vehicle? I could have been stuck on the side of the highway or in traffic or similar with 0 way to move or operate the vehicle. It could not be rolled or maneuvered in any way. It had to be drug off the floor of the service shop to even tow it. These TSBs are old as well, some dating back to feb 2021 (purchased my car in Feb 22). This is extremely dangerous and with a 1 year old and 5 year old, we could have been stranded or seriously harmed if this occurred in traffic. https://www.macheforum.com/site/threads/car-wont-start-stuck-in-service-lane-2021-mme-gtpe-eawd.16521/","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11460585,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2022","dateComplaintFiled":"04/12/2022","vin":"3FMTK3SUXMM","components":"UNKNOWN OR OTHER","summary":"Was driving home and stoped at a business with no issues. Return to car to operate and car not functioning properly. Getting error light \u201cStop safely now\u201d. Car will not start with power button, will only go into full accessory power mode. The car cannot be switched from park to anything else. R, N, D not accessible. It seems that a system update was recently pushed to the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11460408,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2022","dateComplaintFiled":"04/11/2022","vin":"3FMTK4SE6MM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On 4/1, while entering the FWY @ about 50 mph under moderate accel, big thump (felt like the trans fell out), drivers display cycled thru multiple errors with \"stop safely now\" repeatedly flashing. Throttle went dead, speed dropped to 35 and steadily decreased. Was able to slowly exit FWY @ next exit, rolled thru light @ bottom of ramp and pulled over to the side of a busy side street. Came to a stop & car would not move. Put in park, cycled on/off several times. Would not come out of park. Tow truck arrived. Found emergency tow function in the main display. Tow driver hooked up front, put rears on dolly & towed to dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11459714,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2022","dateComplaintFiled":"04/05/2022","vin":"3FMTK3SU0MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11459637,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2021","dateComplaintFiled":"04/05/2022","vin":"3FMTK3SU6MM","components":"ELECTRICAL SYSTEM","summary":"The 12V battery drains to the point the car will not boot or go in gear. It spits about 8 error messages at you but none that say low 12V battery. This has now happened 3 times in the last year. This has left me stranded in the cold hundreds of miles from home one of those times. They are now saying that a high voltage junction box and a battery energy control module is required. After waiting 4 months for parts we will see soon I am hoping. Noted in additional details the first time it happened is referenced. OBD 2 ============1============== P0AA2 Raw code: 0AA2 ECU: 7EC Status: Confirmed OBDII: Hybrid battery positive contactor - circuit stuck open ============2============== U0594 Raw code: C594 ECU: 7EC Status: Confirmed OBDII: Invalid data received from hybrid powertrain control module","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11459506,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2022","dateComplaintFiled":"04/04/2022","vin":"3FMTK4SX6MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Car was parked in my home garage and would not start, displaying \"Stop safely now.\" Vehicle appears to have code P0AA1 Hybrid battery positive contactor - circuit stuck closed. Many other Mach-E vechicles are exhibiting this defective part in the high voltage battery system, which appears to be the Battery Electrical Control Module (BECM). Ford appears to be aware of this issue, and, unconfirmed, has stopped production of the Mach-E to canibalize parts to fix vehicles that fail. However, some are less lucky than me and had their car stop dead while driving on the highway, and Ford should not be waiting for vehicles to stop and strand people before fixing this serious defect. Please see here for more info on my situation: https://www.macheforum.com/site/threads/%F0%9F%98%ADmach-n-cheese-stop-safely-now-%F0%9F%98%AD.16174/","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11459465,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2022","dateComplaintFiled":"04/03/2022","vin":"3FMTK3R7XMM","components":"ELECTRICAL SYSTEM","summary":"The vehicle displayed \"Stop Safely Now\" on the instrument panel and would not drive. Required a tow to the dealer, High Voltage Battery removal, replacement of the High Voltage Battery Junction Box, and vehicle reassembly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11454596,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2021","dateComplaintFiled":"02/28/2022","vin":"3FMTK3SSXMM","components":"UNKNOWN OR OTHER","summary":"As the vehicle was braking to a stop the rear motors began chattering. The vehicle stopped and gave multiple error messages including \"Shift System Fault\" and \"Stop Vehicle Safely.\" It locked the parking brake and could not be moved. It was stuck in the road and could not be driven or pushed out of traffic. It was a hazard to the occupants and other drivers on the road. There was no indication before this failure occurred. The dealer was able to confirm that the error codes had occurred but could not reproduce the failure and made no specific fixes other than replugging electrical harnesses..","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11454597,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2022","dateComplaintFiled":"02/28/2022","vin":"3FMTK3SSXMM","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including \"Shift System Fault\" and \"Stop Vehicle Safely.\" It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11453088,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2022","dateComplaintFiled":"02/20/2022","vin":"3FMTK4SE7MM","components":"SEAT BELTS","summary":"Found when friends were sitting in the backseat that the seatbelt retractors were not functioning correctly. Upon further investigation, we found that one had a slight tear in it and then she was trying to pull the retractor out and releasing it to get it to cross her chest it ripped right out of the mechanism. I took a look at the other side and noticed that there was some fraying on the seat belt and this too must've been damaged by the mechanism. Both seatbelts are now considered not usable one completely tore out of the mechanism. Opening Ford replace","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11451444,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2022","dateComplaintFiled":"02/10/2022","vin":"3FMTK3SS7MM","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"No clear sound or indication when BlueCruise disengages leading to unexpected behavior.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11450091,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2022","dateComplaintFiled":"02/03/2022","vin":"3FMTK3SU5MM","components":"UNKNOWN OR OTHER","summary":"I hear a lot of wind noise coming from the top panoramic roof","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11448380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2022","dateComplaintFiled":"01/21/2022","vin":"3FMTK3SU0MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received a recall notification for NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11447049,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2022","dateComplaintFiled":"01/11/2022","vin":"3FMTK1SS3MM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while attempting to start the vehicle, the stability track, traction control, and pre-collision warning lights were illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11446432,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2022","dateComplaintFiled":"01/06/2022","vin":"3FMTK3SS5MM","components":"FORWARD COLLISION AVOIDANCE","summary":"If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11446433,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2021","dateComplaintFiled":"01/06/2022","vin":"3FMTK3SS5MM","components":"UNKNOWN OR OTHER","summary":"While the blue cruise is enabled in stop and go traffic the car has a electrical malfunction. The car slowed then proceeded to go forward and speed up at an intersection the car stoped in the intersection abruptly would not move and could not shift the car into any gear or neutral. Multiple warnings on dash. First was service select shift next was service advance trac even after turn the car off and trying to turn back on the car was stuck for approximately 5 minutes until the car test itself. Almost got rear ended due to this","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11444409,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2021","dateComplaintFiled":"12/20/2021","vin":"3FMTK3SU2MM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11443932,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2021","dateComplaintFiled":"12/15/2021","vin":"3FMTK3RM5MM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Numbers: 21V711000 (Visibility) and 21V712000 (Visibility) however, the dealer had not been returning the contact's calls to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect. Dealer did not have the parts to do the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11443132,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2021","dateComplaintFiled":"12/08/2021","vin":"3FMTK3R7XMM","components":"VISIBILITY","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 21V712000 (Visibility) however, the parts to do the recall repair were not yet available. The contact took the vehicle to the local dealer and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11440157,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2021","dateComplaintFiled":"11/11/2021","vin":"3FMTK3SUXMM","components":"POWER TRAIN","summary":"Second time in less than two weeks: Vehicle started making grinding noise, and a warning came up on the screen SHIFT SYSTEM FAULT, service soon. But the car came to a halt a hundred feet later, then would not get in or out of any gear, parking brake could not be released, vehicle could not get into Neutral so not able to push or roll it. I was barely able to get out of an intersection today (Nov 11), and rolled into a parking area on Oct 30 with the same fault. After about a half hour, vehicle could be moved but would show the fault shortly afterwards, locked up. Vehicle was towed on Oct 31 to dealership, they checked fault codes, performed some software updates and test drove 4 miles. They returned the car. Today, same thing happened. Car was at an intersection. Called AAA and still waiting for them to schedule a tow truck (required wheel lift and dolly). Fortunately I was on back roads today but this is a serious problem which would have been much worse on a highway. Car is not drivable. Again, this is the second time in two weeks!","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11437242,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2021","dateComplaintFiled":"10/18/2021","vin":"3FMTK3SU7MM","components":"UNKNOWN OR OTHER","summary":"The issue I'm describing is an inherent design flaw. This has not been discussed with third parties. The shift knob on this vehicle is a rotary knob with a configuration of PRND. The knob does not have positive stops in any direction and is only interlocked from moving out of park when the vehicle is not on. What this means: To enter reverse from park: Turn knob one stop clockwise. To enter reverse from drive: Turn knob two stops counterclockwise. Forget you are in drive: Turn knob one stop clockwise and drive forward into the nearest object. There is nothing to stop you from doing this. I have owned the car for 6 months and have had several incidents where muscle memory has led me to nearly drive forward into a wall or other cars while parking.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11434086,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2021","dateComplaintFiled":"09/23/2021","vin":"3FMTK3SUXMM","components":"STRUCTURE","summary":"The contact owns a 2021 Ford Mustang Mach-E. The contact stated while washing the vehicle he noticed a structural issue with the rear hatch not aligned properly on the vehicle. The contact called the local dealer who informed the contact that all vehicles under the model Mach-E were manufactured alike and there was no repair or fix for the structural design. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 800.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11432909,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2021","dateComplaintFiled":"09/14/2021","vin":"3FMTK3SU9MM","components":"ELECTRICAL SYSTEM","summary":"The tailgate on our 2 Mustang Mach E\u2019s have spontaneously opened on their own several times. One time narrowly missing one of our 2 year grandsons and another time impacting a closed garage door resulting in approximately $1,500 in damage (State Farm Insurance Claim). The issue was not able to be reproduced at the Ford Service Department but has been reported to have occurred by several additional Mach E owners on the Mach E Forum. Both cars are available for inspection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11430567,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2021","dateComplaintFiled":"08/25/2021","vin":"3FMTK3SU3MM","components":"ELECTRICAL SYSTEM","summary":"This vehicle is sold with a single key FOB and an option to use Phone As A Key software. This feature has been a continual source of problems, as reported by almost every purchaser. It has been updated numerous times, including a dealer installed software update. This is a serious safety issue. To unlock the key, you can use the traditional keypad on the door handle. This works consistently. However, once inside the vehicle, it can be impossible to have the car recognize the phone in my hand. Many owners report having to have the phone in a certain position, out of pocket or at a certain location in the car. Rebooting the phone, starting and stopping Bluetooth, getting out of the car, locking it and starting over again have all been mentioned. These work in a very hit or miss approach. I truly believe this software feature is still very much in its beta stages and should not be relied upon in lieu of a second key fob which is standard on every other Ford vehicle. To purchase the second FOB requires a purchase of the key and a programming service from the dealer, a $300 investment. While I understand there will always be software issues, and the Sync 4 center console certainly has them, the ability to start my car should not be part of this roadblock. Carrying the single FOB with me simply makes it more likely to be lost, and no way to have any assistance available to start my car and get me home safely. My fear is that anyone could easily be stranded in an isolated / dangerous location as a result of the failure of PAAK. The feature also requires a cell signal at the location to make it successfully validate the phone. This implies that driving the car in any desert or mountain area requires use of the actual FOB. I am requesting that Ford supply a second key FOB at no cost after I made a $60,000 investment. Consumer stated after several updates software still functions erratically.*JB","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11430057,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2021","dateComplaintFiled":"08/22/2021","vin":"3FMTK3SU5MM","components":"UNKNOWN OR OTHER","summary":"MachE relies on drivers using their phones as a key to get in and drive their vehicle. Ford does this and encourages drivers to not use the key fob, of which they provide only 1, less than the industry standard of 2. The app has a propensity for randomly failing as happened to me today. Could not use the app to get in the vehicle, no amount of rebooting or other phone tests could get me in the vehicle. There is a backup code, but I forgot mine. Luckily I was able to reach my wife and use hers, but that is an unreasonable expectation. What if my wife were incapacitated and I needed to reach her? My car was immobile and Ford believes that is ok? They need to pick one option. Make the phone as key product work or call it an experiment (which it is) and provide all MachE customers two key fobs. There is serious safety impact of this middle road and consumers expect the \u201ckey\u201d they are told to use to ALWAYS WORK!!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11429641,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2021","dateComplaintFiled":"08/18/2021","vin":"3FMTK3SU0MM","components":"UNKNOWN OR OTHER","summary":"Possible stability control system problem. Driving on wet road, following several other vehicles so my speed could not have been excessive. About half way through the corner experienced what felt like the start of a skid. I corrected it and continued on. My concern is that I am wondering if the stability control system malfunctioned and it thought that it needed to do something which then actually started to put me into a skid. I have been driving for about 60 years including significant driving on snow and ice and have never experienced anything quite like what occurred. I only have about 2000 miles on the 2021Mach E so the tires are virtually new.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11421384,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2021","dateComplaintFiled":"06/18/2021","vin":"3FMTK3R7XMM","components":"SERVICE BRAKES,ENGINE","summary":"While driving on a mountain pass, my 2021 Mustang Mach-E vehicle lost all regenerative braking which, due to the downhill grade, caused a sudden and shocking increase in speed, played warning chimes, and displayed \"Stop Safely Now\" and \"1-Pedal Drive Fault Press Brake Pedal To Reduce Speed\" and lost all drive power, forcing me to coast to a stop on the side of the mountain, in an area without cellular coverage to call for help. The vehicle did not restart and would not shift out of Park in 5 attempts to restart. After 10 minutes on the side of the road, the vehicle restarted without issue and no error messages remain in the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11415152,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2021","dateComplaintFiled":"05/04/2021","vin":"3FMTK2R78MM","components":"POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"AS I WAS DRIVING DOWN THE ROAD (IN MOTION / CITY STREET) AT 30 MILES PER HOUR IN MY BRAND NEW (4 WEEK OLD / 2200 MILES) ALL ELECTRIC FORD MACH E, THE DISPLAY FLASHED MULTIPLE WARNING LIGHTS THAT CAME TOO QUICKLY TO DECIPHER, AND THEN THE CAR WENT DEAD. I WAS ABLE TO PULL OFF THE ROAD AND COME TO A STOP. AT THIS POINT THE CAR WAS COMPLETELY DEAD. EVEN THE HAZARD LIGHTS WOULDN'T WORK WHICH MADE THE SITUATION DANGEROUS SINCE THE CARS BEHIND ME COULD NOT TELL THAT THERE WAS A PROBLEM.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11404729,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2021","dateComplaintFiled":"03/24/2021","vin":"3FMTK3R73MM","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"WHEN I START UP THE CAR, AND THE TEMPERATURE IS BELOW 50 DEGREES, THE \"PRE-COLLISION ASSIST\" IS NOT AVAILABLE, THE \"PARK AID\" MALFUNCTIONS AND THE \"BLIND SPOT DETECTION WITH CROSS TRAFFIC\" IS INOPERATIVE....THE ALERTS ARE ON THE DASH, AND COME AS ALERTS TO MY PHONE. THE CAR CAN STILL BE DRIVEN. MY CAR HAS BEEN AT THE \"SERVICE\" DEPARTMENT AT THE DEALERSHIP SINCE MARCH 16, AND I HAVE NO WORD ON WHEN IT WILL BE RETURNED. THIS HAS HAPPENED 2/26, 2/27, 3/2, 3/4, 3/5, 3/6,3/7,3/10 AND 3/12. AND, TWICE, WHILE DRIVING AT WARMER TEMPS., THE \"FRONT COLLISION ALERT\" HAS SUDDENLY APPEARED ON THE DASH, AND THERE IS NOTHING IN FRONT OF ME.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}