{"count":115,"message":"Results returned successfully","results":[{"odiNumber":11753491,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"07/29/2026","vin":"3FMTK3R76PM","components":"UNKNOWN OR OTHER","summary":"There was a message \" Motor coolant over temperature '' popped  up on 05/21/2026. Sent the car to Ford dealership for diagnosing it  .Found out  there was  a big hole on the Motor casing . Told them, there was a crash on 04/14/2026. After diagnosing ,they did not know what caused the issue. We resubmitted the case to AAA insurance company for the sub-claim, they told me that the issue was not related to the previous crash . On the ford side, Car warranty did not cover the replacement of motor case and the repair cost. But it is really the quality issue of the part ( the casing of the motor)made by the Ford company.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11753161,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2026","dateComplaintFiled":"07/27/2026","vin":"3FMTK3R70PM","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"In the event of a differential pinion shaft failure, the customer may experience a loss of motive power and/or unintended vehicle movement with Park requested if the parking brake is not applied. A loss of  motive power or unintended vehicle movement increases the risk of a crash","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11746355,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2026","dateComplaintFiled":"06/25/2026","vin":"3FMTK1RM8PM","components":"ELECTRICAL SYSTEM,SEATS,FORWARD COLLISION AVOIDANCE","summary":"Vehicle in question had problems since day. One computer was affected was never fixed. Many problems ended up in agency for repairs a total of 9 1/2 months and I\u2019ve only have a three year lease on the vehicle and have not been able to use it fully because of electrical and further issues.  Litigation found with my attorneys and Ford attorneys, that the vehicle had multiple problems and was issued by a judge, repayment and penalties.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11741403,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"06/01/2026","vin":"3FMTK1SS1PM","components":"POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"While I was driving the brakes did not work.  I had to slam on the brakes in order to stop the car.  The back portion of the car then skid.  The following warnings were sent to the phone and appeared on the dashboard as well.  There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard.  Not knowing what happened I continued to drive to duplicate the issue.  The brakes were consistently only working when slamming on the brakes (and skidding).  There was no traffic, allowing us to rely on driving slow speeds and letting the car to come to natural stops.  We took it to the dealership immediately who were unable to duplicate.  They diagnosed it as a network overload and attempted to release the car back to us.  Currently working with a Ford Advocate as a Network Overload will shut our brakes off again. It's just a matter of when.  Which is why they can't duplicate it.  They can't predict when the Ford Network that communicates to the MachE braking mechanism will overload again.  Powertrain malfunction/Reduced power Powertrain system fault Anti brake fault Anti lock brake system fault Brake system Fault Service brakes Electronic Parking Brake Hill start assist warning Hill start assist fault  Pre collision assist not available Collision assist unavailable","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11739947,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2026","dateComplaintFiled":"05/25/2026","vin":"3FMTK3SUXPM","components":"SERVICE BRAKES","summary":"Had a warning on my vehicle that said Electric Park Brake fault. Prior year vehicles had this issue that resulted in a recall. When the warning light came on the dealership was able to get the car in and fix it immediately.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11732789,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2026","dateComplaintFiled":"04/21/2026","vin":"3FMTK3R71PM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Upon hitting moderate bumps the Front Camera faults causing the collision Assist to malfunction suddenly turning off any other driving assists , even if already active such as Cruise Control, lane keeping and departure.  There are many examples of the same issues happening on dedicated forums to the Mach E. TSB 23-2155 was issued but are not covered on models that are or of warranty.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11730920,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/13/2026","vin":"3FMTK4SE6PM","components":"SERVICE BRAKES","summary":"The vehicle parking brake engaged as expected when parked, but would not disengage. Vehicle became inoperable and required a tow to the Ford Dealership. Ford confirmed the cause of the issue was related to a wiring fault, similar to the 2021 and 2022 model years which resulted in Ford issuing Customer Satisfaction Program 22P31. In addition, this failure caused the brake booster module to fail preventing the parking brake from engaging correctly after the wiring was repaired.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11728585,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/01/2026","vin":"3FMTK4SE6PM","components":"SERVICE BRAKES","summary":"After parking the vehicle, when returning to the vehicle the parking brake would not disengage. The computer reported Parking Brake Fault Service Immediately. Vehicle was not able to be moved and required a tow to the shop as a result.  The vehicle is currently being serviced, but speaking with the dealership this is somewhat of a known issue. There were no symptoms or warning signs prior to this. The only potential safety issue about this could have been if the vehicle was parked in an unsafe area and unable to be moved.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11725399,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/06/2026","dateComplaintFiled":"03/18/2026","vin":"3FMTK3R74PM","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot.  I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island).  After that, I lost control of the vehicle - the car accelerated very hard, and I tried to stop the car, but it was not responding to my brake input.  I crashed into a stationary vehicle, which deflected my car to a storefront wall.  The total distance travelled from when the sudden acceleration started to the crash against the wall, was probably 20 - 30 feet (and not in a straight line).  But the impact was severe enough to have deployed the air bags and the car is considered totalled.  Besides the sudden acceleration which did not happen on my input, and the inability of the car to stop based on my brake input, neither did the Forward Collision Warning go off, nor did the Automatic Emergency Braking turn on, to prevent the crash.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11721347,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2026","dateComplaintFiled":"03/02/2026","vin":"3FMTK4SX1PM","components":"SERVICE BRAKES","summary":"Parking brake fault service required, release parking brake messages when brake is not engaged.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11719496,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"02/20/2026","vin":"3FMTK3SS5PM","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it\u2019s available for inspection at Sentry Ford Medford MA. Yes it\u2019s been reproduced. I was lucky it did not fail engaged so I was able to drive it. Early production 2023 but ford did not recall this model year. Same problem as csp 22p31. Ford currently is not covering this repair even just 500 miles over factory warranty even though all model years around it have the recall. As for the automatic emergency braking it may stop you very short, and hitting the pedal does not override the braking system. Car jerks and seems confused in this situation. I keep turning it off, but the car keeps putting it back on against my wishes. Extremely concerning as it should stay off.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11715814,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/05/2026","vin":"3fmtk3r41pm","components":"SERVICE BRAKES","summary":"\"Parking Brake Fault - Service Now\" warning appeared. Parking brakes locked after stopping vehicle. Dealer diagnosed problem as corroded wiring connector to left rear wheel parking brake motor. Vehicle has 41,000 miles. Vehicle was stuck and could not be moved. If this had occurred in traffic situation a crash could have resulted.  Charge to repair was $600 because dealer claimed brake parts are a \"wear item\".","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11713552,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2026","dateComplaintFiled":"01/27/2026","vin":"3FMTK3SS6PM","components":"SERVICE BRAKES","summary":"Diag and replace left rear parking brake actuator pigtail. Corrosion and breaking of the wire, causing the parking brake to be stuck. This was a recall on the earlier models (2022), and seems to be an ongoing issue. It is not covered under warranty over 36k miles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11709517,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2026","dateComplaintFiled":"01/07/2026","vin":"3FMTK1SS1PM","components":"SERVICE BRAKES","summary":"Parking break fault message appeared on the vehicle and the parking break was stuck on, making it impossible to release the break and therefore move the car.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11704819,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2025","dateComplaintFiled":"12/13/2025","vin":"3FMTK3R78PM","components":"STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"Vehicle: 2023 Ford Mustang Mach-E (leased)  The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is available for inspection upon request.  On two separate occasions while using one-pedal driving, unintended cruise control activation caused sudden acceleration during low-speed turning maneuvers. The first incident occurred while signaling to turn into a parking spot. The second occurred while entering a left-turn pocket. In both cases, the unexpected acceleration created an immediate risk of collision with surrounding vehicles and required sudden panic braking to avoid an accident.  The issue has occurred multiple times during normal driving but has not yet been formally reproduced or confirmed by a dealer or independent service center, and the vehicle has not yet been inspected by the manufacturer or other parties regarding this issue.  No warning lamps, alerts, or messages appeared prior to the unintended acceleration. Cruise control engaged without driver intent and without advance warning.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11701311,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2025","dateComplaintFiled":"11/24/2025","vin":"3FMTK3SU2PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"After stopping the vehicle to run an errand, the vehicle locked up. The steering wheel would not turn. The vehicle would not shift into any gear. The vehicle was inoperable and I found myself stranded 25 miles from home. The vehicle was towed to our local Ford dealership where it has been for the past two weeks. This failure could just as occurred on the road causing a dangerous situation.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11696269,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2025","dateComplaintFiled":"10/29/2025","vin":"3FMTK1R48PM","components":"ELECTRICAL SYSTEM","summary":"Description of Incident:  On August 3, 2025, while driving my 2023 Ford Mustang Mach-E, smoke began rising from the front of the vehicle. Within moments, flames erupted. I pulled over and evacuated. The fire quickly engulfed the cabin, resulting in a total loss.  Component/System Involved: UNKNOWN. Based on the location and nature of the fire, a failure in the high-voltage battery system or related electrical components is suspected. Documentation and photos are available upon request.  Safety Risk: This posed a serious threat to my safety and others on the road. Had it occurred in traffic or at higher speeds, the outcome could have been far worse.  Reproduction/Confirmation: The issue has not been reproduced. The fire was investigated by my insurance company and the local fire department. Ford was notified and took possession of the vehicle on August 5.  Inspection History: Ford left the vehicle uncovered outdoors for over two months. In October, they sent an engineer who spent 15\u201330 minutes walking around the car without opening or moving anything. Based solely on this brief visual inspection, Ford claimed the fire was caused by an \u201coutside source\u201d but provided no supporting evidence. I have fire report and police reports.  Warning Signs: No warning lamps, error messages, or unusual behavior occurred prior to the fire. The drive was uneventful until smoke appeared. The vehicle had charged normally the day before.  Assessment: UNKNOWN. The cause remains undetermined. Ford\u2019s investigation lacked transparency and rigor. Given the growing number of EV fire reports, this incident deserves further scrutiny to protect other consumers.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11695634,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2025","dateComplaintFiled":"10/26/2025","vin":"3FMTK3SU6PM","components":"STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Dear NHTSA Team,   I am writing to urgently raise concern and seek answers regarding what appears to be a systemic safety issue affecting vehicles equipped with Advanced Driver Assistance Systems (ADAS) and self-driving technologies.   I have personally experienced repeated and dangerous incidents of phantom braking, overcorrection, and loss of control while driving a 2019 Toyota Prius. The car suddenly brakes, swerves, or pulls sharply when it detects shadows, road inclinations, or mild curves \u2014 making it unsafe to drive, especially at highway speeds. These events occur without any driver error.   To make things worse, this issue is not limited to one brand or vehicle. Over the past year, I have driven and rented multiple cars from different brands and models through rental companies, and many of them presented the exact same unsafe behavior \u2014 unpredictable braking, steering correction, and traction instability. This clearly indicates that the issue is industry-wide, not isolated to a single manufacturer.   I have been a professional rideshare driver for over five years, completing more than 500,000 miles without a single accident or ticket. Since October 2023, these vehicle behaviors have made it nearly impossible for me to continue working safely.   This situation has destroyed my livelihood \u2014 I am now three months behind on rent, my mental health has been severely impacted, and I am facing homelessness for the second time in two years. All of this has happened because of unsafe technology that drivers cannot fully disable, even when it is clearly malfunctioning.   I respectfully ask NHTSA:      Why are automakers allowed to release and maintain these unsafe systems on public roads?      Why do drivers not have the right to safely disable malfunctioning ADAS or self-driving features, like any other electronic system that can be shut down in an emergency?      When will NHTSA take meaningful action to stop these dangerous practices before more lives are affected?","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11695161,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2025","dateComplaintFiled":"10/23/2025","vin":"WF0TK3SU8PM","components":"ELECTRICAL SYSTEM","summary":"Rear hatch on my 2023 Ford Mustang Mach-E (VIN: [XXX] , mileage: 31,751 km) opens spontaneously without user input. Occurs while parked and locked, sometimes when approaching with Phone As A Key (PAAK). Incident Details: One incident caused property damage when the hatch opened in a garage. No buttons were pressed, and foot-activated liftgate was not used. Issue is intermittent and unpredictable. Safety Concerns: Risk of property damage Potential injury if someone is near the hatch Risk of theft if hatch opens unattended  Ford dealer unable to replicate or resolve. Other owners report similar issues. Request NHTSA investigation for possible recall or fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694831,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"10/21/2025","vin":"3FMTK3SU6PM","components":"SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"I\u2019m writing this message out of frustration, exhaustion, and genuine concern for public safety. Over the past months, I\u2019ve been renting and driving multiple cars from different brands and models \u2014 Toyota, Subaru, Nissan, and now a 2023 Ford Mustang Mach-E \u2014 and all of them show the same dangerous behavior: \u2022sudden phantom braking for no reason, \u2022traction control malfunctioning, throwing the car from side to side, \u2022unstable handling, especially on highways or during light rain.  This is not an isolated case \u2014 it\u2019s happening across several brands and systems, which makes me question what is really going on.  Why are drivers being forced to deal with unreliable technology that clearly isn\u2019t ready for real-world conditions? Are these systems being tested using real drivers as data sources to \u201cteach\u201d self-driving cars how to handle special situations? Because that\u2019s what it feels like \u2014 we are being used without consent, forced to correct constant software mistakes that could cost lives.  This situation has destroyed my professional and financial stability. I work as a rideshare driver (Uber and Lyft), and passengers have reported me as \u201cunsafe\u201d because the car suddenly brakes or moves erratically \u2014 something completely out of my control. I\u2019ve lost access to stable work, fell behind on my car payments, and ended up returning my own vehicle because of all the expenses and stress trying to fix something that was never broken in the first place.  And I have to ask: Why did NHTSA approve a regulation that prevents drivers from fully turning off these driver assistance systems? In what world does it make sense for a safety-critical technology to have no emergency off switch? In any other context \u2014 like electricity \u2014 we have breakers to stop the system when it becomes unsafe. Cars should be no different.  I\u2019ve lost almost everything I worked for because of this. Please, take this seriously. People\u2019s lives, jobs, and mental health are being destroyed by this technology.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11694598,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2025","dateComplaintFiled":"10/20/2025","vin":"3FMTK3SU6PM","components":"STEERING,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"I\u2019m writing this message out of frustration, exhaustion, and genuine concern for public safety. Over the past months, I\u2019ve been renting and driving multiple cars from different brands and models \u2014 Toyota, Subaru, Nissan, and now a 2023 Ford Mustang Mach-E and all of them show the same dangerous behavior:  sudden phantom braking for no reason,  traction control malfunctioning, throwing the car from side to side,  unstable handling, especially on highways or during light rain.  This is not an isolated case it\u2019s happening across several brands and systems, which makes me question what is really going on.  Why are drivers being forced to deal with unreliable technology that clearly isn\u2019t ready for real-world conditions? Are these systems being tested using real drivers as data sources to \u201cteach\u201d self-driving cars how to handle special situations? Because that\u2019s what it feels like we are being used without consent, forced to correct constant software mistakes that could cost lives.  This situation has destroyed my professional and financial stability. I work as a rideshare driver (Uber and Lyft), and passengers have reported me as \u201cunsafe\u201d because the car suddenly brakes or moves erratically something completely out of my control. I\u2019ve lost access to stable work, fell behind on my car payments, and ended up returning my own vehicle because of all the expenses and stress trying to fix something that was never broken in the first place.  And I have to ask: Why did NHTSA approve a regulation that prevents drivers from fully turning off these driver assistance systems? In what world does it make sense for a safety-critical technology to have no emergency off switch? In any other context like electricity we have breakers to stop the system when it becomes unsafe. Cars should be no different.  I\u2019ve lost almost everything I worked for because of this. Please, take this seriously. People\u2019s lives, jobs, and mental health are being destroyed by technology that we can\u2019t control.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693141,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2025","dateComplaintFiled":"10/13/2025","vin":"3FMTK2SU7PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Car constantly shuts down at electric vehicle charging stations and has even loss power will driving on highway and bought up powertrain fault","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11692968,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2025","dateComplaintFiled":"10/12/2025","vin":"3FMTK1S56PM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I\u2019ve had this situation happen at least 2 to 3 times but specifically I\u2019ll talk about the most recent. I was reversing out of my parking spot approximately 20 feet or so to where I can turn around and circle around the parking lot and exit. When I switched over to drive the vehicle accelerated rapidly unprompted. I was able to stop it by using the break, but I can also see how this could be a significant safety issue.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11692151,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"10/08/2025","vin":"3FMTK1R48PM","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"My car displayed a warning that the pre-collision assist was not available. This caused all of the safety features not to work (collision warning; lane departure warning; parking collision warning etc.) The car has been in and out of the dealership since Aug. 6th to repair this but Ford has not corrected the problem. We have not been told what is wrong with the car or any estimation on if or when it will be repaired.  I requested the service documents for all of the records of when my car has been in the shop for this issue. I received the document but it has incorrect and missing information which causes me to be concerned that the issue is not being address but instead my car is being held with no efforts of a remedy. My car has not operated correctly for almost 2 months but the only service recorded was a replacement of a coaxial cable which did not fix the car.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11691485,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2025","dateComplaintFiled":"10/05/2025","vin":"3FMTK3SU2PM","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"Upon vehicle startup, the speedometer does not show on the instrument cluster (completely digital readout, analog readout not possible). In its place is the EV's remaining battery % with absolutely no way to access the speedometer and know the speed of the vehicle. This places the driver, other drivers, pedestrians, anyone else on the road at risk of excessive vehicle speed.   There is no warning, error messages, or other symptoms prior to the issue happening.   The only way rectify the issue is to fully restart the vehicle. However, this is not always a guaranteed fix, and the problem may persist between starts up. The issue does not occur during every start up event and is intermittent with a sudden onset (had the vehicle for 1.5 years at this point). The issue has occurred 3x in the last 2 weeks now.   This issue appears to happen to other drivers of the same make / model and varying model years according to several other sources:  (link 1) [XXX]  (link 2) [XXX]  (link 3) [XXX]  (link 4) [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690928,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2025","dateComplaintFiled":"10/02/2025","vin":"3FMTK3SUXPM","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"The contact's husband owns a 2023 Ford Mustang Mach E. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle that was in front of the vehicle stopped abruptly. The contact stated that the driver depressed the brake pedal, and the vehicle started decelerating. The contact stated that Automatic Emergency Braking system then engaged, and the vehicle stop decelerating and crashed into the rear end of the other vehicle.  The contact stated that the vehicle sustained severe front end damage, but no air bags deployed. No injuries were reported. The other driver exited the vehicle, returned inside the vehicle and drove away from the scene. A police report was filed, but the police report number was not available. The vehicle was able to be driven away from the scene. The vehicle was taken to an autobody repair shop to be repaired.  An unknown dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the incident. The failure mileage was approximately 12,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690661,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2023","dateComplaintFiled":"09/30/2025","vin":"3FMTK2SUXPM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I have taken my car to the dealership is three different occasions and reported problems with the screens (they go black, even when driving), rear-view image missing, proximity sensor malfunctioning (beeps even when there are no objects or cars around) and the driving assistance system (constantly disengages and reports it, without intervention). Additionally, I've read that the recalls talks about a possible lock-out issue that could put my children well-being at risk and I'm aware of issues with the doors of the vehicle. Despite the multiple reports and trips to the repair department these problems are still present and this last time my car has been retained at the dealership for over a week without any update or ETA for fixing the problem and I'm being told my only option would be get a new car and start my financing all over","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11689571,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2025","dateComplaintFiled":"09/24/2025","vin":"3FMTK1R46PM","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"On 2 occassions in the past 2 week, our Mustang Mach E has accelerated on its own. In the first incident, it was a minor acceleration. It caught me by surprise as I was pulling up to a curb to drop off a passenger. It was easily stopped with brake pressure. In the 2nd incident, the acceleration was greater and more pronounced while pulling into a parking spot, requiring the pressure of both feet to quickly stop it before it went up onto a sidewalk and into a store front. It's never done this before, but certainly could cause an accident and was unsettling.   We have not taken it to the dealer because it is random and not replicate-able. There were no warning lamps or error messages at the time. The vehicle was functioning and acting normal otherwise.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11688839,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"09/22/2025","vin":"3FMTK4SX2PM","components":"POWER TRAIN","summary":"When the \"High voltage junction box\" malfunctions it can leave you stranded in an unsafe situation. Ford has been replacing them but the new ones also fail. A more robust HVJB should be demanded to avoid putting the public at risk.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680696,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"08/14/2025","vin":"3FMTK3SU1PM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11677587,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2025","dateComplaintFiled":"07/31/2025","vin":"3FMTK3SU0PM","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"The vehicle accelerated suddenly and unexpectedly into a brick building while parking.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11676693,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"07/28/2025","vin":"3FMTK4SE0PM","components":"UNKNOWN OR OTHER","summary":"The car was stopped at the road construction for a few minutes, on a mostly flat surface (gravel). All of a sudden it started moving forward, without driver doing anything. The driver pressed the brake pedal, but the car continued moving forward, hitting another stopped car in front and causing massive damage to both vehicles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674867,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"07/20/2025","vin":"3FMTK1RM4PM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Recall  Action Soon Issue Since 06-20-2025  Powertrain control module and secondary on-board diagnostic control module c software upddate   For More Information Telematics Generated Issue  Recall  Action Soon Issue Since 04-25-2025  Drivers side seat buckle replacement   For More Information Telematics Generated Issue  Recall  Action Soon Issue Since 11-08-2024  2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair   For More Information Telematics Generated Issue","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674869,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"07/20/2025","vin":"3FMTK1RMXPM","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Recall  Action Soon Issue Since 06-20-2025  Powertrain control module and secondary on-board diagnostic control module c software upddate   For More Information Telematics Generated Issue  Recall  Action Soon Issue Since 04-25-2025  Drivers side seat buckle replacement   For More Information Telematics Generated Issue  Recall  Action Soon Issue Since 11-08-2024  2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair   For More Information Telematics Generated Issue","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11674073,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2025","dateComplaintFiled":"07/16/2025","vin":"3FMTK2SU3PM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2023 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical system, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11673820,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"07/15/2025","vin":"3FMTK3RM6PM","components":"STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Ford Motor Company  Dear Ford Customer Service Team,  I am writing as a highly disappointed owner of a Ford (specify model, e.g., Mustang Mach\u2011E), having observed a dramatic unexplained jump of over 10,000 miles on my vehicle\u2019s odometer in just three months. I firmly reject the insinuation that I drove that distance\u2014I maintain an accurate charging and usage log proving otherwise\u2014and I demand a refund of my warranty payment plus a prompt and transparent investigation.  Key Facts & Concerns  1. Sudden mileage spike (~10,000 miles in 3 months)  \u2022 I did not charge or drive anywhere near that distance. My charging logs and event logs\u2014comprehensively detailed\u2014show a maximum of [X] miles total for that period.  \u2022 The odometer reading is simply inconsistent with verifiable usage data.  2. Likelihood of system error or tampering  \u2022 Similar issues have been documented in EVs:  \u2022 Tesla vehicles are currently under multiple lawsuits alleging artificially inflated odometer mileage, sometimes by as much as 15\u2013117%\u2014accusations that have triggered a proposed class-action in California and garnered widespread reports and press coverage  \ufffc \ufffc \ufffc \ufffc.  \u2022 Ford EV owners have also flagged odometer anomalies\u2014both underreporting and overreporting, including a Ford Lightning report revealing odometer mismatch in a vehicle health report ().  3. Legal precedent and consumer protection  \u2022 Odometer manipulation\u2014even unintentional\u2014is taken seriously under federal law (Federal Odometer Act), with strict penalties for tampering  \ufffc \ufffc.  \u2022 Odometer discrepancies significantly affect warranty eligibility and residual vehicle value.  What I Want Ford to Do  1. Full refund of the prorated warranty cost, as it has been voided unfairly by incorrect mileage totals.  2. Comprehensive odometer and software audit of my vehicle. I request a certified statement of findings.  3. Corrected mileage records and warranty reinstatement based on actual usage.  4. Clear, documented communication detailing how this issue","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672199,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/09/2025","vin":"3FMTK4SE5PM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"At [XXX] on Tuesday [XXX] while driving our 2023 Ford Mustang Mach E GT eastbound in the left lane on [XXX] near the [XXX] intersection the car suddenly stopped.  There was a second or two of multiple warning notices then the car instrument panel went blank.  The car \u201cbricked\u201d as is known in Electric Vehicle jargon.  There was no power to anything, and the stop was sudden and steering was extremely difficult.  Washington State Patrol and Washington Department of Transportation responded to provide safety assistance while eastbound traffic on [XXX] backed up for several miles.  The car is now at Frontier Ford in Anacortes Washington and they have confirmed its status as completely dead.  In fact it took almost an hour to get the car off the tow truck.  The dealership tried several battery jumper options to the 12v battery but when they worked it seemed to only work for a few seconds before the car \u201cbricked\u201d again.  There is probably a WSP police and WSDOT report about responding to this incident.  In the seconds before the complete electrical shutdown there was a cascade of warning notices then everything went blank and the car abruptly stopped in traffic.  It took over an hour to get a tow truck and then the cars \u201cbricked\u201d status made the towing job very difficult and eventually the car was literally dragged onto the flatbed with a winch.   This incident happened during rush hour in heavy traffic and both occupants safely was put at high risk of a high speed collision from traffic approaching from the rear of the car.  We have made two reports to Ford Customer Service. Case # [XXX] And case # [XXX]  The suddenness and inability to maneuver and get out of traffic is a real safety problem that can lead to a severe accident.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11666398,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2025","dateComplaintFiled":"06/11/2025","vin":"3FMTK3R79PM","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated that while reversing, the \"Cross Traffic Alert\" system failed to operate as intended, creating a hazard for the driver. No warning lights were illuminated. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the \"Blind Spot Information\" system failed to function as intended, preventing the driver from safely operating the vehicle. No warning lights were illuminated. The cause of the failure was not yet been determined. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664903,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2025","dateComplaintFiled":"06/04/2025","vin":"3FMTK4SE5PM","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"While using ford Blue cruise I have found a major major safety flaw. While using blue cruise hands free driving over a major bridge in the middle of the day the car swerved a very hard left. Almost forcing me off the bridge. I believe the shadows that were cast on the bridge made the cars system malfunction. The incident has happened twice now and also someone else who has the same car in another state on a similar style brige with similar shadows while using blue cruise said the same thing has happened to them.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11661201,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2024","dateComplaintFiled":"05/15/2025","vin":"3FMTK1SS6PM","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving at an undisclosed speed, the safety features were independently deactivated. The contact stated that the message Forward Collision Avoidance brake assist unavailable was displayed. The vehicle was taken to the dealer where it was diagnosed with a failed radar and front camera system. The contact was informed that the radar and front camera systems needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11661207,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2024","dateComplaintFiled":"05/15/2025","vin":"3FMTK2SU2PM","components":"FORWARD COLLISION AVOIDANCE,ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving at an undisclosed speed, the safety features independently deactivated. In addition, the message \u201cForward Collision Avoidance Brake Assist Unavailable\u201d was displayed. The vehicle was taken to the dealer where it was diagnosed with a failed radar and front camera system. The contact was informed that the radar and front camera systems needed to be replaced. The vehicle was not repaired.  The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655421,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2025","dateComplaintFiled":"04/18/2025","vin":"3FMTK3SS9PM","components":"STRUCTURE","summary":"Driver's door actuator/plunger jammed in the extended position and would not allow the door to be closed. Could not close the door to drive the car. Vehicle has not been inspected yet. Found a temporary solution by searching online, which said to push hard on the door to close it. This worked to get the door closed but likely will not prevent the problem from reoccurring.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11654233,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"04/12/2025","vin":"3FMTK3R71PM","components":"ENGINE,FORWARD COLLISION AVOIDANCE","summary":"I have a 2023 Mach e premium on lease.\u00a0\u00a0\u2028I drive using single pedal mode. \u2028Three days ago I pulled into a parking spot in front of a restaurant in a plaza. When I took my foot off the accelerator the car came to a complete stop (as it should have ) \u2026 about a half a second later, before I could put the transmission into park, the vehicle went full throttle and jolted forward up over the curb onto the plaza sidewalk and crashed into a full brick column. I slammed on the breaks as fast as I could, but if the brick column was not there, we would have crashed into the restaurant. There is damage to the front drivers side of the vehicle. The airbags did not deploy. The beeping sensors never went off. Honestly, the experience scared the crap out of me. We\u2019re lucky no one was injured.  \u2028Ford has the car at the dealership now. \u2028they told me that something seems to have malfunctioned. They told me that the car should have deployed the airbags, the sensors should have went off, a deceleration stamp should be logged in the vehicle data and it should be telling ford that the car experienced a collision. None of that happened. \u2028needless to say, they are now telling me that because they can\u2019t mimic the problem, Ford is instructing them to return the vehicle to me. \u2028they have nothing to repair, and are not taking ownership for the damage. I honestly don\u2019t want to take the car back. \u2028my wife isn\u2019t comfortable driving it anymore as she feels it\u2019s a safety risk.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11653972,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2025","dateComplaintFiled":"04/10/2025","vin":"3FMTK3SS0PM","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2023 Ford Mustang Mach E. The contact stated after driving 15 MPH and then attempting to reverse, there was a clunking sound coming from the vehicle while reversing out of the driveway. There were no warning lights illuminated. The contact towed the vehicle to a dealer where it was diagnosed and determined that the brake pads and rotors had delaminated. The dealer informed the contact that the brakes were not covered under warranty. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact the repair was not covered under warranty. The failure mileage was approximately 11,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11641613,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2025","dateComplaintFiled":"02/10/2025","vin":"3FMTK4SX1PM","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"Was driving on hightway another vehicle was hit by a truck and sent ti my lane. Y hit it almost head on. My vehicle tire and front axle was ripted off. My side or car also damaged. Cas was total loss. No collision light and no air bags deployed","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640773,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2023","dateComplaintFiled":"02/05/2025","vin":"3FMTK1R44PM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I HAVE FORD MACH E 2023 E SELECT MODEL, I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640625,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2025","dateComplaintFiled":"02/04/2025","vin":"3FMTK3R78PM","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"The Mach-E alert systems does not alert the driver if there's a pedestrian close by. The alert system alerts for vehicles only not pedestrians.   I would like to see the car have same alert sensitivity for pedestrians as it does for vehicles.  Also, when changing lanes lights on the side mirrors have warnings that a vehicle is close by. Ford should add an audible warning like beeping or ringing sound along with the lighted icons on mirrors.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11638403,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2025","dateComplaintFiled":"01/24/2025","vin":"3FMTK3R72PM","components":"ELECTRICAL SYSTEM","summary":"Upon leaving to go to work, the vehicle's speedometer was not displayed.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11637805,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2025","dateComplaintFiled":"01/22/2025","vin":"3FMTK3SS9PM","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"I was driving along the road at 35 mph when the vehicle lost power and refused to accelerate or keep speed. The cluster flashed a warning indicating \"Stop Safely Now\", so I pulled over and came to a stop, and I shifted to P. Thereafter, the vehicle shut off and would not start, continuing to indicate to \"Service Vehicle Now\", as well as additional new errors, including \"Service Powertrain\", \"Full Accessory Power\", \"Collision Assist Unavailable\", and at least 8 other errors that would not go away. Two red lights were indicated on the cluster - one of them looks like a car with a \"!\" through it, and the other is a wrench. The vehicle is charged every night to 95% using a Level 2 CCS charger directly to the vehicle's charging port, no adapters. The vehicle had 91% battery remaining when this occurred. About 20 minutes after the incident, while waiting for a tow truck, the vehicle went completely dead and all components were unresponsive. The ignition would not activate, the doors would not open, and the open doors would not properly shut (the electronic catch mechanisms were not catching the door to keep it shut). I could not activate the screen to put it into Emergency Tow mode. The vehicle has 17,999 miles and was purchased brand new in September 2023 with 0 miles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11637096,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2025","dateComplaintFiled":"01/20/2025","vin":"3FMTK3R72PM","components":"UNKNOWN OR OTHER","summary":"The car has a feature known as one pedal driving. While using in this mode it is possible for your foot to slip off the accelerator pedal. If this happens, the car immediately decelerates and acts like braking with no warning to following mitorists. A collision is very possible if someone is following too close. The pedal requires you to have your foot at an angle in order to keep pressure on the pedal and I have had my foot slip numerous times, so I called FORD customer service & was told \u201cjust don\u2019t use the feature \u201c & they\u2019ve had no complaints, there is no service bulletin & dealer said same thing. The problem is the pedal is too small and. Until someone tells them to change it, all Ford Mustangs have the same size pedal. They need to come up with a fix or at least warn owners of the possible problem using the \u201cone pedal\u201d feature.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11634956,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2024","dateComplaintFiled":"01/08/2025","vin":"3FMTK3SUXPM","components":"ENGINE","summary":"Vehicle will suddenly without warning change driving \"mode\". This includes while in motion or when vehicle is parked, shut off, and re-started. I had submitted video of this occurring many times to the Ford Service Dealer.  Vehicle will disengage from \"One-Pedal Driving\" mode without warning. This is a serious driving hazard because the normal \"brake regen\" feature to slow and stop the vehicle is suddenly no longer \"engaged\".  Vehicle will no longer receive safety updates via vehicle OTA (over the air) updates to address these and other vehicle defects.  The last OTA was in June 2024 with a regression/repeat update manually applied at the Ford Service Dealer in September 2024.  The vehicle is now substantially out of date with respect to safety and other vehicle OTA updates.  The Ford Service Dealer cannot repair these problems. They have attempted to address and repair without success, even claiming in Sept 2024 this vehicle was \"road-tested\" by their Technician, however the mileage on the odometer had not changed since the vehicle was left at the Ford Service Dealer.  Lastly, regarding the active recall on the vehicle, 5 Ford Service Dealers in the area stated the NHTSA Recall is \"unnecessary\" and the manufacturer (Ford) knows the replacement parts are not available. Specifically, I was informed my vehicle would remain \"parked\" waiting for service for 4-6 weeks before any diagnosis or repairs would be made.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11634129,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2024","dateComplaintFiled":"01/04/2025","vin":"3FMTK3SU0PM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Vehicle locked down and doors would not open or respond. Vehicle was completely prevented from getting into and a tow was required to try to open through 12v battery jump. Took two tow trucks and vehicle has no door handles so there is no way in. Ford told me it was a failure of software update and then they told me their engineers were aware of these failures and were working on it. Vehicle had to be reset and towed.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11633374,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2024","dateComplaintFiled":"12/31/2024","vin":"3FMTK3SU0PM","components":"SEAT BELTS","summary":"Intermittent issue with the driver seat belt sensor which illuminates the restraints indicator warning light. Message sent in FordPass app says: \"The restraints control module has detected a fault with the driver seatbelt buckle sensor circuit\"  Consultation with the dealership indicated that when the restraints warning light is illuminated the airbags become disabled.   However, stopping the vehicle, turning it off, removing and reinserting the seatbelt into the buckle, and starting the vehicle clears the warning light.   This is extremely intermittent and replication is difficult.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11631885,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"3FMTK3SU3PM","components":"VEHICLE SPEED CONTROL","summary":"A software glitch is causing lag in the instrument panel which displays the speed and turn indicators. Both are experiencing 'lag' or 'skipping', so the speedometer is not updating in real-time and regularly displays inaccurate speed information. To elaborate, as I accelerate, the indicated speed jumps with the worst experienced so far being 28mph to 60mph. The car will do the same decelerating. The turn indicators/hazard light indicators are also lagging and not displaying correctly.  The Ford dealership was not able to resolve the issue after resetting several systems and attempting a software update.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11627907,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"11/29/2024","vin":"3FMTK2SU1PM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to achieve the 320-mileage range on a FULL charge. The contact stated that the vehicle only achieved 128-miles at 80 percent charge. There were no warning lights illuminated. The dealer was made aware of the failure through a voicemail message; however, the dealer had not returned the call. The manufacturer was made aware of the failure. The failure mileage was 40,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11619925,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2024","dateComplaintFiled":"10/15/2024","vin":"3FMTK4SEXPM","components":"ELECTRICAL SYSTEM","summary":"It\u2019s already happened twice where the dash/odometer screen is off and cannot see the speed or anything displayed","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11619975,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2023","dateComplaintFiled":"10/15/2024","vin":"3FMTK3R73PM","components":"UNKNOWN OR OTHER,EQUIPMENT","summary":"Approximately 90 seconds after startup, every speaker emitted a deafening sound that can be described as a high-powered air compressor. The sound was debilitating, and in the moment it felt like the car would explode (solely from sound, no visible defects). The vehicle was in motion, and could have caused a wreck under different conditions. The issue continued even after turning off then restarting the car. The issue stopped once disconnecting/reconnecting the battery. There was never an error message or any other warning, other than the sound. The dealership was unable to recreate the issue, resulting in no repair action. The problem has not recurred as of 12 months later; however, I still get nervous when driving the vehicle.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11618458,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2024","dateComplaintFiled":"10/07/2024","vin":"3FMTK4SXXPM","components":"VEHICLE SPEED CONTROL","summary":"It is far too easy to accidentally hit and activate cruise control button on the steering wheel when turning. If your thumb brushes up against the button the car can continue moving when you expect it to be slowing down either coasting or staying at the same speed when using 1-pedal driving. This could easily cause an accident when coming up to a turn and someone is crossing the street or similar situation.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11618538,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"10/07/2024","vin":"3FMTK3R75PM","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated while reversing out of the driveway, an abnormal sound was heard coming from the rear of the vehicle. Upon further inspection, the contact noticed that the rear passenger\u2019s side brake pad material had separated and was stuck on the rotor. Additionally, the contact stated that the vehicle was outside in the rain a week before the failure. The vehicle was towed to a local dealer where it was diagnosed that the rear driver\u2019s side and the rear passenger\u2019s side rotors and brake pads needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616590,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2024","dateComplaintFiled":"09/26/2024","vin":"3FMTK3SU8PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"We were driving my Ford Mach E when the vehicle disengaged the accelerator pedal and accelerated forward in which we had no control of. Pressing the break would cause the vehicle to accelerate faster almost causing multiple accidents at a high rate of speed.   Multiple sensor malfunction even after being \u201c fixed \u201c","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11614699,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"09/15/2024","vin":"3FMTK2SU1PM","components":"ELECTRICAL SYSTEM","summary":"The wireless charging pad for cell phones causes the phones to overheat and stop functioning properly. My fear is that an overheated phone could result in a fire. My understanding is that this issue exists not just for the charging pad on the Mach-E but other Ford models as well and across phone manufacturers.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11612078,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2024","dateComplaintFiled":"09/02/2024","vin":"3FMTK4SE9PM","components":"UNKNOWN OR OTHER","summary":"Don't know if this is the right form to fill out, but I have an issue with my car that has happened 3 times. When it rains hard water comes in through the passenger front side of the vehicle, I can't seem to find where is coming from. Have not taken the car to the dealer yet as I want them to see the water in the car to they can diagnose, have seen online that other people have faced the same issue.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11611451,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2024","dateComplaintFiled":"08/28/2024","vin":"3FMTK3R44PM","components":"UNKNOWN OR OTHER","summary":"There are multiple exposed screws facing inwards in the rear wheel wells pointing towards the tires. I reported the issue to the dealer and they inspected other similar cars on the lot and found they all have the same issue. The screws are about an inch long each","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11611454,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2024","dateComplaintFiled":"08/28/2024","vin":"3FMTK3SU7PM","components":"UNKNOWN OR OTHER","summary":"There are multiple exposed screws in the rear wheel wells facing inward towards the tires that could pose a tire puncture danger should the vehicle encounter an extreme terrain. I own 2 of these vehicles and the condition exists in both, I also reported the issue to the dealership and they inspected similar vehicles on the lot and they all had the same issue","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608679,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2024","dateComplaintFiled":"08/15/2024","vin":"3FMTK3SU9PM","components":"UNKNOWN OR OTHER","summary":"There was a software update released in July that drains the 12 volt battery and locks you out of thr vehicle. The reddit forums are calling it the \"lockout glitch\". It has to be towed to a dealer in order to even get into the vehicle.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11607509,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"08/09/2024","vin":"3FMTK3R79PM","components":"LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated that while attempting to enter the vehicle, the doors failed to open. The contact called Roadside Assistance who was also unable to unlock the doors. The vehicle was towed to a dealer. The dealer also failed to unlock the doors. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unavailable.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11604934,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2024","dateComplaintFiled":"07/28/2024","vin":"3FMTK3R76PM","components":"ELECTRICAL SYSTEM","summary":"Complete loss of power while driving on a congested road.  Started as a couple error warnings for different systems like the front camera and then all of a sudden told me to pull over immediately. Luckily we had just turned off the highway, but barely got to the side of the road before we lost power.  For a little while the accessories worked, but we eventually lost ALL power to include our hazards.  Since we were sitting in a very dangerous areas as people off ramped the highway, this put us directly in danger.  Ford handled roadside assistance well, but the dealer treated us like a nuisance and despite the car being towed there and they being fore warned, they still acted like we were an annoyance.  Despite promising  loaner on the phone, when we arrived they decided they had none.  We had to threaten turning in the car under Hawaii lemon laws to get assistance.  This car has under 300 miles and had a 90% charge. We leased it a month ago.  Given the prior complaints, this issue clearly hasn\u2019t been resolved OR this dealer chose to not take care of the recalls.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11603599,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2024","dateComplaintFiled":"07/21/2024","vin":"3FMTK3R70PM","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"I am locked out of the car despite having keys and phone in hand. When I was in the car it wouldn\u2019t start. Screen was black. I got out of the car to try other doors. When I got back to driver door, the car was locked and I tried all normal modes to get in the car.   It is NOT the 12 volt battery. I tried to use the manual jump to get the hood to pop open but it didn\u2019t work.   If I had a baby in the car and it was hot out, this could be a life-threatening disaster.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11602754,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2024","dateComplaintFiled":"07/16/2024","vin":"3FMTK4SE8PM","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"While driving the 2023 Ford MachE in 1 Peddle mode Friday 12 July 2024.  I had to suddenly brake due to a car cutting of the car in front of me to make an illegal turn.  I applied the brakes (HARD) and my car came to a complete stop.   Just as I was breathing a sigh of relief, and waiting for the still parked car in front of me to move.   On I released my foot of the brake (the car should have held in place). However,  warning lights sensors started beeping going crazy as the car lunged forward.  It caused me to hit the car in front of me.  The lunge was so forceful that for a moment I thought another car had rear-ended me and pushed me into the stopped car in front of me.   I did not have time to see all of the alerts flashing on the dash as they were flashing as the car was propelled forward.  The other car did not sustain any damage.  However my car car did.   While waiting on the Police to come make a report I did use the in car engineer feedback and recorded a message notifying Ford that my car had lunged forward.   On Monday 15 July I called the Ford BEV team to tell them what happened. Was advised to take it to a dealership to be checked out.  The dealership ran diagnostics and updated the car via a technical service bulletin.  24-2187 issued on 07 June 2024.  Prior to me taking my car to the dealership I also came to your website and there were no active recalls and no mention of this bulletin.  The bulletin address the 1 pedal drive fault.  I was not aware of this TSB. I have documented over 50 posts related to this error and fail.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11599327,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2024","dateComplaintFiled":"07/05/2024","vin":"3FMTK4SE6PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Vehicle failed to operate.  Did not \u201cturn on\u201d and main battery power would not connect to transmission/motors leaving driver and passengers stranded.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11597180,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2024","dateComplaintFiled":"06/27/2024","vin":"3FMTK3SU7PM","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"The dash screen is blank and dead since 2 days. Also i am getting the airbag disabled notification. There is no way to see the odometer and speedometer. Also the dash screens keeps rebooting while driving.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11590294,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2024","dateComplaintFiled":"05/23/2024","vin":"3FMTK4SX1PM","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"Car suddently lost power. There no torque. High voltage battery warning came on. Car dontvrespond as expected auddently lost of power.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11588601,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2024","dateComplaintFiled":"05/14/2024","vin":"3FMTK3R75PM","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"My vehicle has no driver screen. It completely went black. Cannot monitor my speed or check anything on the dash screen.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11588613,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2024","dateComplaintFiled":"05/14/2024","vin":"3FMTK4SX1PM","components":"POWER TRAIN","summary":"Undocumented, programmed power loss at interstate speed. Power purposely and dangerously reduced at speed due, and is even displayed on the dash board with small \"gray\" bars within the \"Power Gauge\". The \"Power Gauge\" indicates power, regeneration and power reduction level.     ***There is no reasoning in the Owners Manual explaining the power reduction.*** l only found this after I purchased the car; \"When the system limits the available maximum power, the right side of the gauge shows gray lines representing the proportional reduction in available power.\"","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11588370,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2024","dateComplaintFiled":"05/13/2024","vin":"3FMTK4SE4PM","components":"ELECTRICAL SYSTEM","summary":"Phone as a key non operative walk away lock chirp folding windows navigation on 24hr clock but set for 12. Dealership says no issues but obviously many exist","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11586042,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2024","dateComplaintFiled":"04/30/2024","vin":"3FMTK3SU0PM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"I just bought mach E.  [XXX] I was in car line at Macdonalds to get food for my 14 year old son. The speeded itself to full speed. I luckily had both hands on wheel. I turned car to left away from car in front of me.  Luckily I was able to put my foot on brakes and able to stop the car but not before killing couple of plants on curb. I manage to stop car just couple of feet away from building. In process I burst my front left tire and had to tow the car to nearest shop to get tire replacement.  I complaint to Ford. Made sure they document everything. They haven't paid any attention to my calls and want me to pick car from dealership without getting into why it happened. Before this happened I noticed at least four times the car speeds up when you press cruise control button even without setting the set up button. Ford is not willing to do anything about it and I am scared to drive that car the way it shot at me and itself speeded while I was in car line. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585989,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2024","dateComplaintFiled":"04/29/2024","vin":"3FMTK3SS2PM","components":"SERVICE BRAKES","summary":"Whenever it rains the brakes on the ford Mac-E get stuck to the rotor. The car will not move unless you apply pressure to the pedal and accelerate. The car makes a clicking noise and it\u2019s visible damage to the rotor and stoping isn\u2019t smooth.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585643,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2024","dateComplaintFiled":"04/27/2024","vin":"3FMTK3SU4PM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"While driving the vehicle came to an abrupt stop in the middle of traffic. The vehicle had to be changed to a tow mode as it was stuck in park. The vehicle had not been driven more than 3days at this point. The vehicle was towed to a nearby dealer who found no issue and gave the vehicle back with errors still in the dash. The vehicle was then brought to a second dealer who found no issues after 5days of inspection. They advised all codes see cleared by the previous dealer. Vehicle then stopped again in the middle of traffic with no warning and was towed again. This was he 3rd attempt at accessing the issue on a 2week old purchase of which I had driven at most 1week.   The vehicle abruptly stops while driving, displays a battery icon, a car icon with and exclamation, and a turtle icon. To which it has each time this has happened and the dealer seems to find no issue with this and sends me out to drive in safely again.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11584968,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2024","dateComplaintFiled":"04/24/2024","vin":"3FMTK2SU0PM","components":"ELECTRICAL SYSTEM","summary":"Blue Cruise initially was lost. Dealer reprogrammed car based on a TSB.   Now receive intermittent fault for one pedal driving . Will resolve only if car is turned off and restarted.   Concern that while driving such a change could cause an accident.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11585028,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2024","dateComplaintFiled":"04/24/2024","vin":"3FMTK4SX9PM","components":"SERVICE BRAKES","summary":"This vehicle has a one-pedal drive mode that uses regenerative braking to slow / stop the vehicle when you remove your foot from the accelerator pedal. On several occasions, this system has suddenly turned off with an error message displayed on the screen. This means that the braking that I was experiencing at the moment suddenly ceased. This is a dangerous situation that could result in an accident. Ford indicates it is a known issue, but currently does not have a fix for it.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11584481,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2024","dateComplaintFiled":"04/22/2024","vin":"","components":"STRUCTURE","summary":"The contact owns a 2023 Ford Mustang Mach-E. While the contact's husband was driving at approximately 70 MPH, the front undercarriage cover became loosened, and the contact's husband felt a vibration coming from the lower front passenger's side of the vehicle. The vibration increased and the vehicle was pulled into a parking lot, where it was observed that the cover was dragging on the ground. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,500.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11584576,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2024","dateComplaintFiled":"04/22/2024","vin":"3FMTK3S5XPM","components":"STRUCTURE","summary":"While driving on the highway at speed, the front undercarriage cover of the Ford Mach-E came loose, started vibrating violently, then started dragging on the highway. Thankfully the driver was able to pull over safely.  The incident could have caused life-threatening injury to the driver and other vehicles has the part come totally lose, come under a tire, or started hitting the battery system that sits just behind the car. This could have caused the driver to loose control, the part to hit another vehicle, or a fire in the case of the battery system and the violent impact and friction as a result of the vibrating loose part.  We took the vehicle to the dealer and they confirmed that there was damage to the undercarriage cover, and also \"impact\" damage to what is under the undercarriage cover (albeit they assumed the impact damage to be due to user/environment, as you'll see from the pictures, it was likely due to the vibrating loose part itself.)  No warnings or indicators came on before the problem.  The vehicle is only 3 months old and used exclusively for city driving/commuting. The car has not been any vehicular accidents or even minor collisions.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11581859,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2024","dateComplaintFiled":"04/09/2024","vin":"3FMTK4SEXPM","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It\u2019s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair.   Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase).   I can\u2019t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that\u2019s still not safe or secure and the door could still fly open.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11578176,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2024","dateComplaintFiled":"03/19/2024","vin":"3FMTK4SX5PM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The charging system would not work after purchase. Without careful planning I could have been stuck hours from home,  stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11571557,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"02/12/2024","vin":"3FMTK3R72PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11567202,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2024","dateComplaintFiled":"01/23/2024","vin":"3FMTK3SU7PM","components":"SERVICE BRAKES","summary":"Brakes grind when coming to a stop at low speed or may not disengage from a stop at low accelerator input.  Note auto hold/parking brake feature disabled.   Appears to be oxidation and rough surfaces on brake rotors.   Car has approximately 2700 miles and has done this since new.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11566875,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2024","dateComplaintFiled":"01/22/2024","vin":"3FMTK1RM0PM","components":"ELECTRICAL SYSTEM","summary":"The vehicle sends an alert \u201cSTOP SAFELY NOW\u201d and starts jerking and shutting down. I have reported to Ford and me local dealership. No one seems to have an explanation as to why this is happening. It doesn\u2019t register in the vehicle logs as an alert. I\u2019m afraid one day I won\u2019t have the ability to pull over. Mt vehicle is a 2023 AWD SELECT MACH E.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11565975,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2023","dateComplaintFiled":"01/17/2024","vin":"3FMTK4SE1PM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress.  On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to \"Stop Safely Now\u201d with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail.  This is our first time ever going into DC.   Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck.  Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses.  As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11563644,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2023","dateComplaintFiled":"01/04/2024","vin":"3FMTK3SU7PM","components":"POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred.  With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed.  Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed.  Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer.  I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause.   After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect.   Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around.  I told speed may have wiped it away, this 2nd time it was towed in for this.   I consider this a safety / drivability issue and want it noted, (And fixed of course).","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11559372,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"12/10/2023","vin":"3FMTK4SX7PM","components":"VEHICLE SPEED CONTROL","summary":"When driving, sometimes a \u201cDrive Mode Unavailable\u201d message comes up on the infotainment. Drive modes in the MachE contribute to deceleration, one pedal driving, and throttle mapping, and switching abruptly from one to another without input from the driver is a safety issue as it can instantaneously change the deceleration or acceleration rate of the vehicle.  This is a known bug that\u2019s been around for years and still no fix for it.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11558645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2023","dateComplaintFiled":"12/05/2023","vin":"3FMTK3SU0PM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message \u201cImmediate Loss of Power\u201d displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P). The contact stated that the hazard lights were not able to be activated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the high voltage battery contact had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V687000 (Electrical System). The manufacturer was informed of the failure. The failure mileage was approximately 2,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11554282,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2023","dateComplaintFiled":"11/09/2023","vin":"3FMTK2SU2PM","components":"STEERING,VEHICLE SPEED CONTROL","summary":"The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default \"Engage\" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in \"Unbridle\", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in \"Whisper\", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553910,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2023","dateComplaintFiled":"11/07/2023","vin":"3FMTK3R72PM","components":"ELECTRICAL SYSTEM","summary":"I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022 mustang mach e's. I also request since ford is known for trying to use software to update electrical parts that may arc (I.E the battery control module) that a separate investigation be opened to this matter. There is currently no recall for this and I have a concern for both my vehicles now if arching can take place. Furthermore I have had two charging cables burn up on my 2022 mustang mach e Vin number [XXX]  but thats besides the point. Point is there is no recall to something that software not installed that doesn't have a transfer function that predicts the charging port pin/terminal temperature. This seems like basic engineer electronics that should have been designed from the beginning to do this. With all the electrical issues these cars have I also question the entire design. More questions to follow are is this software not being installed on my car damaging my charging cable? (I.e why i had two get fried already and possibly have a third i just have not had time to take the third cable in yet) Also why are we not getting our cars inspected in a recall? If this software doesn't monitor the charging pin port/terminal temperature what if 10,000's of vehicles have arched terminal pins in them? We would never know if not been inspected.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553128,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2023","dateComplaintFiled":"11/01/2023","vin":"3FMTK4SX8PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home.   There was no warning light until after I attempted to accelerate and was not able to.   Ford is saying it\u2019s only 2022 models, but I have a 2023.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11551689,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"10/24/2023","vin":"3FMTK4SX3PM","components":"TIRES","summary":"Tread cracking on front PZero 245 45 20 tires at 7k miles/ 9 months","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"PIRELLI","productModel":"P ZERO","size":"245/45 R20","manufacturer":"Pirelli Tire, LLC"}]},{"odiNumber":11549682,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2023","dateComplaintFiled":"10/12/2023","vin":"3FMTK3SS5PM","components":"UNKNOWN OR OTHER","summary":"While going through the car wash the cover, that covers the charging port opened. The plunger that locks the cover in place was broken off. I contacted Ford to see if this was something that would be covered under warranty and they stated no. When looking on forums, it is a common issue and the Ford representative suggested that I place \u201cpainters tape\u201d over the cover when using a car wash. There is no guidance on this and the manual and no direction to do. This is given when purchasing the vehicle. This creates a major safety hazard as high pressure water and soap can get into the charging port. They were unwilling to provide any support on getting this repaired and stated it was not a manufacture defect.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11549313,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2023","dateComplaintFiled":"10/11/2023","vin":"3FMTK3RM3PM","components":"AIR BAGS,SEAT BELTS,SEATS","summary":"VIN # [XXX]  have turned up is if I start my new 2023 mustang Mach-e  at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I\u2019m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination  This is a huge issue and should be reported to the NTSB      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548990,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2023","dateComplaintFiled":"10/09/2023","vin":"3FMTK3RM1PM","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"While charging at a DC Fast Charging station, my vehicle reported \"High Voltage\" Battery problem. So I disconnected from the charger and started driving home. While driving I got  \u201cStop Safely Now\u201d message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11548356,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2023","dateComplaintFiled":"10/05/2023","vin":"3FMTK3SUXPM","components":"FUEL/PROPULSION SYSTEM","summary":"Driving approaching a corner and suddenly the vehicle showed on screen \"Stop Safely Now\" coasting to a stop. Only 180 miles on car.  78 percent charge. 230 miles to empty. Once in Park couldn't move out of park. Ford towing service indicated 3 hours out. Stuck on corner in traffic at intersection in my mind a dangerous situation.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11546388,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2023","dateComplaintFiled":"09/25/2023","vin":"3FMTK2SU3PM","components":"STRUCTURE,VISIBILITY/WIPER","summary":"During rapid deceleration from  ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion.   The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11543148,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2023","dateComplaintFiled":"09/07/2023","vin":"3FMTK4SE8PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel \u201cHigh Voltage Battery warning and to Contact Roadside Assistance\u201d and \u201cPowertrain Malfunction - Reduced Power\u201d. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11542224,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2023","dateComplaintFiled":"09/02/2023","vin":"3FMTK3SS1PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The car came to an abrupt stop and wouldn\u2019t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service.   The ford service center told me car was fixed - they had the car for 10 days before returning it to me.  Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles.   The car has been back in the ship for another 24days and counting.   Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540000,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2023","dateComplaintFiled":"08/22/2023","vin":"3FMTK4SX7PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Vehicle suddenly lost power with a warning on the dashboard (service vehicle soon). The component ended up being a high voltage battery junction box (HVBJB) which was replaced by the dealer under warranty. This is a known issue reported on widely on forums such as macheforum.com","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11540038,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2022","dateComplaintFiled":"08/22/2023","vin":"3FMTK3SU4PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.\u200b \u200b My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.\u200b  Even though I have a MY 2023 Mach-E, it is known that the HVBJB is failing in '23s, and additional failures in earlier MYs that have had the HVBJB replaced with the newer part. \u200b I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts, even the latest revision of the part is still failing at an unacceptable rate.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11539729,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2023","dateComplaintFiled":"08/21/2023","vin":"3FMTK3SS5PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"2 days after ownership the vehicle shutdown and went into limp mode with a picture of a turtle and battery icon in middle of road with traffic, apple valley ford replaced the 12v battery and that solved the issue, today 3 days later same issue! Stuck in the road, ev battery charged to 90%","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11538538,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2023","dateComplaintFiled":"08/15/2023","vin":"3FMTK3SS1PM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I took car a month ago and it stops between the road..saying STOP SAFELY NOW and than i am unable to move my car, it happened thrice, last time it stopped on the road and cop had to call roadside assistance so i contacted my dealer on 10 Aug about this issue, they diagnose the problem and re run test some test and recycled the system, now again today on 14 August, it got stopped in middle of traffic and the crash was about to happen, i was lucky that my life got saved or else it would be a major accident, so i went again to my dealer and explained everything now they are again gonna re run those test, but it's becoming a life threatening issue for me to drive this car, so please i need help for it. Dealer address - 6100 W 95th St, Oak lawn, IL, 60453","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11538509,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2023","dateComplaintFiled":"08/14/2023","vin":"3FMTK3SU5PM","components":"POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS","summary":"Purchased New on 7/4/23. Failure #1 7/14/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #2 8/4/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #3 8/8/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #4 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. All 4 occasions the service lights illuminated on the dash and power to the vehicle was reduced significantly.  Took to the Dealer (David Wilson Villa Ford, Orange CA) on 8/9/23 - They indicated they could not replicate and there was no repair to make. Contacted Ford and they were unresponsive.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11535779,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2023","dateComplaintFiled":"08/01/2023","vin":"3FMTK1RM4PM","components":"ELECTRICAL SYSTEM","summary":"When the car was started, the center console screen froze. During that time, the backup camera did not display when the car is in reverse. It has happened several times. It's a safety issue when the backup camera does not work.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11533998,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2023","dateComplaintFiled":"07/24/2023","vin":"3FMTK3RM3PM","components":"SERVICE BRAKES","summary":"On Saturday July 15, 2023 my family and I were in the car going grocery shopping. By time I reached the grocery store a warning came up on the screen that stated brake fluid low. When I arrived home I did not have any brakes.   The vehicle was towed the dealer where it was purchased. I was told that the brake caliper were faulty and their is only one mechanic that is allowed to work on electric vehicles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11532910,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2023","dateComplaintFiled":"07/18/2023","vin":"3FMTK3RM3PM","components":"SERVICE BRAKES","summary":"The contact owns a 2023 Ford Mustang Mach E. The contact stated while driving at an undisclosed speed, the brake fluid warning light illuminated. Additionally, the contact stated that the brake pedal floored while depressed, and the vehicle failed to stop immediately. The vehicle was towed to the dealer, who informed the contact that the calipers had failed. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 237.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11527707,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"06/19/2023","vin":"3FMTK1SS4PM","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"After backing out of the driveway, our Mach-e started accelerating without putting my foot on the accelerator. Car literally was just getting faster and faster without me doing anything. When I did press the accelerator after the stop sign to the entrance to our neighborhood, nothing happened and the car just rolled forward. Took my foot off the right pedal and it started accelerating again. Got out to the main road, had to pull over, and rode the brake back home.  In short, the car accelerates without pressing the accelerator.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11527149,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2023","dateComplaintFiled":"06/15/2023","vin":"3FMTK4SE2PM","components":"UNKNOWN OR OTHER","summary":"I have 2023 Ford EV and my son also have 2022 Ford EV, too. We are living in the same house. All Ford mobile chargers with 240V  do not  work properly.  It is supposed to charge  at 7KWh but it drops 3Khw after few minutes charge. I switched to new Ford mobile charge, but it is faulty, too.  Ford says its overheating issue but it happens during the winter season, too. I am concerning  it might have faulty electric design and cause the fire at home.  I checked the Ford Mach-e Forum, many of them have same problems.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11524966,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"06/02/2023","vin":"3FMTK3SU9PM","components":"BACK OVER PREVENTION","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? Often when the car is started, the center console screen freezes.  When it is in the frozen state the backup camera does not work despite the vehicle reversing. I have video if this event occurring.  How was your safety or the safety of others put at risk? While reversing, driver is unable to see hazards (such as pedestrians or other cars) in the back clearly.  Has the problem been reproduced or confirmed by a dealer or independent service center? I am not sure.  The dealer verbally confirmed they could reproduce the issue, but has not provided written documentation of this.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?  The symptoms are visible:  frozen center console screen  This problem is intermittent, but happens several times per week.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11524167,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2023","dateComplaintFiled":"05/27/2023","vin":"3FMTK1SS6PM","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"The car is accelerating by his own, without having the cruise control on and this happened a couple times, mostly after a full stop on a red light, until you don\u2019t make a manual full emergency break it won\u2019t stop. It can cause death if it accelerate it by his own, also couple times the front camera has a fall out and he\u2019s warning the pre collision even no car is in front of you","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11504201,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2023","dateComplaintFiled":"01/28/2023","vin":"3FMTK3RM9PM","components":"ELECTRICAL SYSTEM","summary":"After disengaging adaptive cruise control, the car electrical system shutdown and the vehicle began losing speed until it came to a complete stop after which the gear shifter became lock and would not unlock until a jump was provided to the 12v battery.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}