{"count":42,"message":"Results returned successfully","results":[{"odiNumber":11739976,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2026","dateComplaintFiled":"05/26/2026","vin":"3FMTK4SX6RM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The exact failed component is unknown to me at this time, but the issue appears related to the vehicle\u2019s electrical system. Prior to the incident, I received a charging error notification while the vehicle was plugged in. I unplugged the charger from the wall outlet, waited briefly, and plugged it back in.  Later that same day, the vehicle entered a no-start condition and would not start despite repeated attempts over approximately two hours.  The vehicle is available for inspection upon request.  The vehicle left me stranded at night for approximately two hours without warning. Because the vehicle would not start, I was unable to reliably move or operate the vehicle. Depending on location, weather conditions, surrounding traffic, and other circumstances or emergency situations, this type of failure could place occupants and other drivers at risk.    Additionally, I previously reported a separate safety-related incident involving this same vehicle in February 2026 in which the vehicle suddenly and unexpectedly accelerated in my daughter\u2019s daycare parking lot.  This has not been reproduced. The vehicle unexpectedly started and operated again at approximately the same time the tow truck arrived, after remaining inoperable for roughly two hours. Because the issue resolved itself without repair, it\u2019s not clear what the root cause is.   The vehicle has not yet been inspected. The vehicle has remained garaged following the incident pending further evaluation and communication with Ford.  There were some warnings. Prior to operating the vehicle that evening, I received a charging error notification while the vehicle was plugged in. After unplugging and reconnecting the charger, the vehicle later experienced the no-start condition. During the incident, the vehicle provided no clear indication through the vehicle interface or mobile app explaining why it would not start, only \u201cStop safely now.\u201d","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11738124,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"05/15/2026","vin":"3FMTK1R45RM","components":"WHEELS","summary":"Since before September 2025, the driver\u2019s side rear TPMS sensor has been intermittently showing a TPMS fault while the vehicle is already in motion. The vehicle is still under the bumper to bumper warranty. This fault is not always on, but it does comes on while driving. The vehicle always shows the fault in the rear driver\u2019s TPMS sensor.   I brought the vehicle to a Ford dealer on September 23, 2025 and they said the tire pressure was low, but upon leaving the dealership the issue came back. The car was brought to a Ford dealer again for the issue on May 2, 2026 and they said the issue couldn\u2019t be replicated and suggested the issue may be a wired baby monitor (due to radio frequency interference) however the wired baby monitor does not emit any radio frequency. We alerted Ford\u2019s corporate customer care and they set up a second opinion at another dealer for May 9, 2026 but when we brought the car that dealer turned us away claiming to not have a record of the appointment.   This is an issue of safety as the sensor fault consistently shows at highway speeds (70 mph+). The sensors cannot be trusted which can potentially lead to an accident due to a blow out at high speeds.   At this time, Ford has not been helpful in getting this safety issues resolved. If you google the issue, there are plenty of forums talking about the same issue with their Mustang Mach E.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11735308,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2026","dateComplaintFiled":"05/02/2026","vin":"3FMTK3R70RM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The vehicle experiences a drivability issue where it stalls or loses power and is not safe to operate. The vehicle is currently undrivable and has been at the dealership for nearly one month without a completed diagnosis or repair.  The dealership has indicated a possible powertrain or transmission-related issue, but no confirmed repair has been completed.  Additionally, there is an active safety recall associated with the vehicle that has not been repaired multiple notifications.  This situation poses a safety risk and remains unresolved despite repeated follow-ups.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11731266,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2026","dateComplaintFiled":"04/14/2026","vin":"3FMTK1R41RM","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"The Mustang Mach-E Select has three driving modes.  From least to most aggressive in terms of acceleration, they are Whisper, Engage, and Unbridle.  When driving in 1-pedal mode where removing your foot from the accelerator causes the car to brake, the strongest application of brakes is in Whisper mode as well.  It\u2019s not aggressive, but it will bring the car to a stop over a shorter distance.  There is a known and reported problem among drivers, shared often in driver forums like Reddit, where vehicles will change to Engage mode from either Whisper or Unbridle.  Over a year ago, I first noticed my car doing this on a downhill exit from a highway to a stoplight.  I engaged the brake when I realized I was approaching the stopped car in front of me faster than I should.  Over the past 16 months, I\u2019ve experienced this at least twice a month, with no way I\u2019ve been able to discern of predicting when it will happen.  I drive the car in the most energy-using and highest energy-recovering mode.  I am well aware that the braking might change at any time, but am concerned my wife, who drives the car less than I do, or some other Mustang Mach-E driver will rear-end another vehicle by realizing too late the car is not slowing as expected.  I\u2019ve told my dealer, I called Ford, now I\u2019m notifying you in the hopes you can get Ford to issue a software fix.  This was something I just noticed again pulling in to my garage solely because I was showing my wife something, and I realized I had the time to report it.  Here are a few links of people having this issue.  [XXX]   [XXX] /  [XXX]   You\u2019ll see this has been happening with a wide variety of owners for years.  Please do something before someone gets injured, if it hasn\u2019t already happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11727077,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2026","dateComplaintFiled":"03/25/2026","vin":"3FMTK3SU5RM","components":"UNKNOWN OR OTHER","summary":"Trim around back window is kept on with sticky tape and it comes off on highway driving. Poses a safety risk","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11722479,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2026","dateComplaintFiled":"03/06/2026","vin":"3FMTK3SUXRM","components":"SERVICE BRAKES","summary":"On January 15 I took my car to Tasca Ford for the \"10,000 check up and NYS Inspection. I was given paperwork confirming that the car was functioning properly . On January 17, 2026 my parked, unoccupied 2024 Ford mach E crashed into my parents garage door. I brought the car back to Tasca on January 19 and again was told nothing was wrong with my brakes. I then took the car to an independent mechanic who confirmed the brakes were faulty. I also received a notice in the Ford App that there was a recall for my car. I called Ford to tell them about my accident and that I needed a loaner car. They first denied the recall then told they had \"No remedy\" at this time I had to contact the dealership. Tasca was still denying a recall and would not give me a loaner.   On February 13, 2026 the car rolled out of park and hit an unoccupied car. I now have a rental car through Geico but only for 30 days.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11718571,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2026","dateComplaintFiled":"02/17/2026","vin":"3fmtk3su7rm","components":"SERVICE BRAKES","summary":"My 2024 Ford Mustang Mach\u2011E is under an active brake safety recall (NHTSA 25V863 / Ford 25C69) with no remedy available. Ford has not provided a repair timeline, alternative transportation, or any assistance. I am concerned about the safety of operating this vehicle due to the nature of the brake defect and the uncertainty surrounding when it will be fixed. This situation is creating a serious hardship for my household. My husband is a disabled veteran with multiple medical conditions and frequent medical appointments. I am responsible for transporting him, and we rely on having a safe and dependable vehicle. The unresolved brake defect makes me uncomfortable driving the vehicle, yet I have no alternative transportation. Ford Credit has declined to assist with a buyback, and the dealership cannot offer a repair because no remedy exists. I am requesting NHTSA\u2019s assistance in ensuring Ford provides a timely remedy or appropriate support (such as a loaner vehicle or buyback) so that my family is not placed at risk due to an unresolved safety defect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11717858,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"02/13/2026","vin":"3FMTK3S58RM","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"There is an issue with the Mach E where while in a parking lot at low speeds the user may accidentally press the cruise control setting which will initiate the car jolting up to 15 mph (minimum speed for adaptive cruise control system) instantly. This happens when you are going 5 mph or less in a parking lot. Although this is more of a design issue where some users may not deal with this issue, it should be noted that forums have been posted about this same exact issue and it can cause a danger in terms of hitting pedestrians or other vehicles in parking lots or other slow moving traffic. There have been several instances where this has happened to me.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11716373,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"02/07/2026","vin":"3fmtk4sx6rm","components":"STEERING,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces.  This occurred in an active school pickup area with parents and children nearby. There were no cars or pedestrians directly in front of me at that moment.  I still fear what the outcome might have been if anyone had been present.   Immediately after stopping, I observed that the adaptive cruise control speed indicator on the instrument cluster was set to 15 and was crossed out, indicating it had recently been active and disengaged. However, I did not engage adaptive cruise control during that trip.   Based on the car\u2019s behavior and the display state, my best assessment is that adaptive cruise control was unintentionally engaged during the parking maneuver causing the car to attempt to accelerate toward a previously set cruise speed despite being in a low-speed, turning scenario. Again, I did not use ACC on this trip.   A sudden acceleration in a school parking lot presents an extreme hazard. The only reason this incident did not result in injury or death was immediate braking and luck.  There were no warning lamps or messages prior to the incident. The car has not yet been inspected by a dealer or manufacturer.  I am aware of multiple publicly shared videos from other Mach-E owners documenting similar incidents, some resulting in crashes. This appears to be a systemic adaptive cruise control design or software issue that warrants immediate investigation and correction to avoid serious injury or death.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11714066,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2024","dateComplaintFiled":"01/28/2026","vin":"3FMTK1R44RM","components":"VEHICLE SPEED CONTROL,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Everyday I drive the vehicle   There are 2 error messages  1. Front Camera fault, service required  2. Pre-collision Assist not available   I have 32 Pre-collision warning messages in the last month, one for every day I drive.  I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark.   There needs to be a recall for this issue.  Many many other owners of the Mach-e have mentioned the same.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11709518,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2025","dateComplaintFiled":"01/07/2026","vin":"3FMTK1SU7RM","components":"STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road.  Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone.  On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11701106,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"11/23/2025","vin":"3FMTK3R7XRM","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford).  My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago.  Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse:  \u201cWe cannot take your vehicle because we do not have a loaner car available.\u201d  This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility \u2014 it is a failure of Ford and the dealer to provide required support.  As a result: \u2022My recall remains unresolved \u2022The paint defect continues to worsen \u2022I have no scheduled service date \u2022I have been told to \u201cwait indefinitely\u201d with no solution  This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand.  My Demands  I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford\u2019s next steps if the dealer continues refusing to accept my vehicle  If this is not resolved immediately, I will escalate the issue to: \u2022NHTSA (for failure to resolve an active recall), \u2022Texas DMV / Consumer Protection, and \u2022Public consumer platforms.  I expect a response within 48 hours.  Sincerely, [XXX]  [XXX]  Email: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11691070,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"10/02/2025","vin":"3FMTK1R42RM","components":"UNKNOWN OR OTHER","summary":"Driving to work as usual and the road is clear just damp from a slight rain. When all the sudden the car just started swerving signaling that the road is wet. But even if wet it shouldn\u2019t swerve like crazy on its own. Causing me to almost crash. It was the most scariest thing that happened to me. I\u2019m taking it to ford dealership tomorrow but not sure how this will be fixed. Now I\u2019m scared to drive on rainy days. I have drove before in rainy days and never had this happen. Today weather when driving wasn\u2019t bad just slight damp on the road and it just started swerving like crazy and I wasn\u2019t driving fast just on a normal street. I was scared to hop on the freeway to work. I skipped work because I was scared to drive.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11690106,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2025","dateComplaintFiled":"09/27/2025","vin":"3FMTK3SU7RM","components":"VEHICLE SPEED CONTROL","summary":"There is an issue with Cruise Control while moving out of a parking space.  I am concerned for my wife who knows nothing about technology. If she were to MISTAKENLY press the Cruise Control button while parked and a car is in front of her, the car's Cruise Control will ACTIVATE AND LUNG FORWARD at a speed of 15MPH. This can be frightening and in a panic a person can crash. This has happened to me on SEVERAL occasions but I am able to handle the situation.  If it happens to my WIFE, there surely will be a HUGE problem.  I can reproduce the problem very easily. If you are parked behind a car Cruise Control can be activated. If you are STOPPED and there are no cars in front of you, you CANNOT activate Cruise Control.  Therefore, when you need Adaptive Cruise Control (for traffic jams) a double click of the button seems feasible. Single click when you are over 30mph. This should be an easy software update.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11684259,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"09/01/2025","vin":"3FMTK4SX4RM","components":"UNKNOWN OR OTHER","summary":"Recall issued 6/13/2025 and Ford has not announced a remedy to this issue. Ford is required to have a remedy within a timely manner. It has been over two months.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682272,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"08/21/2025","vin":"3FMTK4SX2RM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system.  Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership.  These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall.  I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive \u2014 they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle.  This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680603,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"08/14/2025","vin":"3FMTK1R44RM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I am reporting a serious safety defect involving the electronic front door latches on my 2024 Ford Mustang Mach E. During a 12V battery discharge, the electric latches can fail, preventing the doors from opening in the outside. This means the driver or passengers could become trapped in the vehicle, or the driver can be locked out in an emergency, even if both key fob and key are present.   This defect poses a critical safety risk in situations requiring a rapid exit - such as accident or extreme heat and increases the risk of injury or death. As an active duty service member, I work in a secure federal government facility and have to leave my phone in my vehicle during working hours. This heightens the danger, because if the latch fails, I would have no secondary means to gain entry or exit, potentially delaying emergency responses.   Ford has acknowledged the defect in the recall (25S65/25V404) in early June.  They said to expect an update by the end of Q3, which is nearing and I haven\u2019t heard anything yet. I believe this defect warrants urgent attention, and consideration of a manufacturer buyback due to severe safety implications.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680636,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"08/14/2025","vin":"3FMTK1SU4RM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I own a 2024 Ford Mustang Mach-E affected by recall 25S65 / 25V404. Ford has placed a stop-sale on all 2024 and older Mach-Es for this issue but is allowing current owners to drive the vehicles. The defect can trap occupants or pets inside if the 12V battery discharges, posing a serious safety risk in hot weather (currently 100\u00b0F in my area).  I contacted Kendall Ford of Meridian, ID, on 8/14/25 to schedule the repair. They confirmed the remedy is a software update not yet available for my model year and estimated it will not be released until Q4 2025. This is more than 60 days after the recall was issued, and I have no safe remedy available. I believe Ford should provide an immediate fix, replacement vehicle, or buyback due to the safety risk.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680740,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2025","dateComplaintFiled":"08/14/2025","vin":"3FMTK3SU6RM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the rear doors failed to open as needed and could only be opened while engaging the front driver's side power master door lock switch. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11679240,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"08/08/2025","vin":"3FMTK1R42RM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I lease a brand-new 2024 Ford Mustang Mach-E with approximately 5,000 miles. The vehicle is subject to NHTSA Campaign Number 25V404 (Ford Recall 25S65) for defective exterior electronic door latches that may fail to open if the 12-volt battery discharges. Ford has confirmed there is no repair available and no timeline for a fix. This defect has been acknowledged by my Ford dealer and Ford corporate.  While Ford states that the interior manual handles still function, this ignores a serious real-world safety hazard. I frequently transport dogs and other passengers who cannot operate the manual handles. If I step outside the vehicle \u2014 even briefly \u2014 and the exterior handles fail, these occupants could be trapped inside. In an emergency such as extreme heat, cold, or fire, this could result in injury or death, and rescue would require breaking the glass, creating additional risk of harm.  Ford\u2019s own recall language acknowledges this is a \u201csafety defect,\u201d yet the current stance is that the vehicle is \u201csafe to drive.\u201d This does not address the entrapment risk for vulnerable occupants.  The defect has not yet resulted in entrapment or injury, but it is an active and unresolved hazard that could occur without warning. This complaint is being filed to document the risk before harm occurs and to ensure a timely, safe remedy is provided.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11677639,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"07/31/2025","vin":"3FMTK3R47RM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that after the vehicle was parked with the engine turned off, the front driver\u2019s side door failed to open as intended. After several attempts with the key fob and the door latch, the doors failed to open. A family member opened the door. The local dealer was contacted. The vehicle was not repaired. The contact was informed that the door needed to fail three times to be repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 9,500.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672403,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/10/2025","vin":"","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was concerned for her safety and the safety of her baby because there was no mechanism that could temporarily override the failure in the event the failure occurred in significantly hot weather. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11672286,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/09/2025","vin":"3FMTK3R78RM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2024 Ford Mustang Mach E. The contact stated that upon investigation, the contact became aware that the vehicle was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact investigated and found out that the dealer had been notified about the recall. The contact stated that the Salesperson opened the door for the contact and informed that contact that the vehicle needed to be sold for tax reasons. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671324,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"07/05/2025","vin":"3FMTK3R46RM","components":"ELECTRICAL SYSTEM","summary":"[XXX] @ [XXX] The door locks are not opening from the outside. The battery will not charge. I cannot get my items out. I have a [XXX] work & personal electronics, along with personal items for myself & my family, inside that I cannot access.  It's early Sunday morning, I am over 3 hours away from home, in Corpus Christi, with my brother & [XXX]  nephew, along with both of my Dogs. The ford dealerships in this city will not be open until Monday. The plan was to stay for a night & drive back home, as both myself & brother have to work on Monday. I am a therapist (Psychotherapist) with critical clients, & this is problematic. This is NOT the 1st or 2ND time I had an issue like this. This is actually the 3RD time, but the last time I dealt with this, the dealership had no recollection or documentation of a bad battery or battery issues; however, that IS what I was told the first time, but when I picked it up, I was told they just FIXED something, with the battery. The 2nd time, the doors locked up, the battery would not charge & I had it towed to the same dealership, that it was purchased from, from my home of Giddings, TX to College Station, TX, & I was told, I needed a whole new Battery replacement. The car was purchased brand new with approximately 11 miles in October/November of 2024, & it currently has between 7000-8000 (I do not remember the total amount, but it has over 7,000, but less than 8,000). Fast forward to roadside giving me a hard time for having to bring a device to charge the battery to open it, leaving, & cutting my wrist, while grabbing things out of the vehicle, between the seat & center console, as my hand got stuck, & I forgot the seat could not move without any electric charge (there is a JAGGED edge in between that it's dangerous for ANYONE, & it's hidden by a cloth flap). I also had to pay for a rental vehicle despite having this service, when the dealership opened, for 2 days).  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669683,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"06/27/2025","vin":"3FMTK3R72RM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2024 Ford Mustang Mach-E. The contact stated that upon parking and turning off the vehicle, the contact attempted to exit the vehicle, but the front driver's side door failed to open as intended. The contact called AAA, who assisted in unlocking the door and jumpstarted the vehicle. The contact was able to exit the vehicle. The dealer was contacted and sent a mobile mechanic to the residence to diagnose the vehicle; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11669392,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2025","dateComplaintFiled":"06/26/2025","vin":"3FMTK1SUXRM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2024 Ford Mustang Mach-E. The contact stated that the rear passenger's side doors failed to open while passengers were attempting to exit the vehicle, requiring the contact  to open the door from the outside. The contact stated that the child lock system was not the cause of the failure. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11667484,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"06/17/2025","vin":"3FMTK3S56RM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I am the owner of a 2021 Ford Mustang Mach-E affected by Recall 25S65 involving a 12V battery discharge issue that creates a serious entrapment hazard. If the 12V battery fails, the front doors can remain locked\u2014even if someone exits using the mechanical release. This puts me and my family at risk of being locked inside or outside the vehicle in dangerous situations.  I live in Texas, and I have two young daughters\u2014both in car seats. The idea that this vehicle could trap us inside during a power failure, especially in Texas heat, is terrifying. I bought this vehicle to transport my family safely, and I no longer trust it to do that.  Ford has admitted the risk exists but has said that a remedy won\u2019t be available until Q3 2025. I contacted the dealership and confirmed that no parts or software are available. That leaves me and my family vulnerable for an unknown number of months.  This is not a minor inconvenience\u2014it\u2019s a safety failure with real consequences. I am respectfully demanding a full vehicle buyback. I will not wait until the worst happens. The vehicle poses an immediate and unacceptable risk, and Ford\u2019s delayed timeline makes continued ownership unreasonable. I need help ensuring my family is protected.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11666383,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2025","dateComplaintFiled":"06/11/2025","vin":"3FMTK3SU6RM","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"Sudden unintended acceleration event. I was pulling into a parking spot going very slow and lifted my leg off the accelerator when the car suddenly surged forward and crashed into a tree, a wall and a nearby parked car (no people in the car). This put my safety at risk. I was thankfully not severely hurt and had no other passengers in my car. I have sustained some muscle strains in my neck. I have reported the incident to Ford Credit and requested the data logs and investigation. My airbags were also not deployed and this seems very similar to other reports I have seen online. The police were called to the site and a case filed. There was a message flashing \"parking sensors fault\".","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11661262,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2025","dateComplaintFiled":"05/15/2025","vin":"3FMTK3R77RM","components":"POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator.  I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward.  I was stopped aprox 6 feet behind a semi truck, and ended up crashing into the back of the semi.  The car continued to surge forward, even though my car was pressed against the back of the semi.  It was at that time when I put the car in Neutral.  When traffic started to move, I followed the truck, but apparently he did not realize I had hit him.  I was able to drive home.  There was significant damage to the front of my car.  Normally I would get an alert if I am too close to the car in front of me to prevent an accident, the alert never came on.  The airbags did not deploy.  I was in 1 pedal driving mode when this happened, and after the incident I switched to 2 pedal driving.  I have an app for my car and it does not state any accidents occurred, there are no alerts listed for this day.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11657967,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2025","dateComplaintFiled":"04/30/2025","vin":"3FMTK1SU0RM","components":"POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"Vehicle has a bearing noise in the front. Now vehicle has door fault, transmission not in park, auto hold fault and hill assist not available when driving the car. The car will engage parking brake randomly and when the brakes are wet the brakes will not engage for up to 50 feet. The car has become extremely unsafe and unpredictable. Ford\u2019s road side assistance keeps delaying any tow and finally had to cancel the tow as I have to work. Need help badly with this!","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655572,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"04/19/2025","vin":"3FMTK1R44RM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Purchased new 2024 Ford Mach E on 03/31/25. Had 15 miles when purchased. On 04/10/25 at 185 miles on odometer, car experienced 2 malfunctions, Powertrain and High Voltage. This placed the car at alternating restricted speed of 5-12 mph on a highway. Towed vehicle to dealership same day as unsafe to drive. On 04/18/25, dealership technician cleared the Diagnostic Trouble Codes and stated that they were unable to recreate error condition, therefore wanted to release the car as is with no recommended fix. The technician called it an \"intermittent\" Trouble code.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655458,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2025","dateComplaintFiled":"04/18/2025","vin":"3FMTK1SU3RM","components":"ELECTRICAL SYSTEM","summary":"The HVBJB failed on my 2024 Ford Mustang Mach-e.  I first noticed a dashboard warning regarding a powertrain malfunction when I tried to start the car about a half-hour after we returned home from an approximately 170-mile drive five days ago.  The warning said it was a powertrain malfunction and to get service soon.  The car started an hour later and I was able to drive it to the Ford Service center where I bought the new car only last June. There they diagnosed the problem with this language:  \"HV JUNCTION BOX - FOUND P0AA1:68 AND P0AA1:00 TO BE HARD SET AND THE TO BE IN LIMP MODE. NEED TO REPLACE HV JUNCTION BOX ( 414-03A PPT P4 ) AND RETEST ALL MODULES. WILL NEED MORE TIME AFTER REPAIR TO TEST ALL SYSTEM. MEY NEED TO TAKE APART HV BATTERY AGIAN...\"  The service people told me that they need to keep the car for two weeks to replace the part and conduct follow-up tests.  I know that the failed component has been the subject of two past recalls (2022, 2023) of the 2020-2022 model years for the Mach-e.  The first recall resulted in Ford's attempt at a software fix, while the second required replacing the HVBJB in cars in which the software fix proved insufficient, presumably because the part had already been damaged before the fix and later failed under heat stress.  Based on my experience this week it seems clear that neither recall resulted in Ford fixing the underlying problem with the part. Importantly, Ford says the part is subject to failure from overheating when drivers too often use high speed chargers (DC) or too often employ maximum acceleration.  This admission contradicts Ford's own marketing of the car, which emphasizes its sportiness and fast acceleration, and its compatibility (with an adapter) with Tesla's large national network of superchargers.  So the nature of the failing part is apparently wholly incompatible with what attracts many buyers to the car.  Can NHTSA require Ford to make the necessary engineering fix to the part?","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11652198,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"04/01/2025","vin":"3FMTK3SU4RM","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? The high-voltage battery system and powertrain system both failed. The vehicle went into limp mode, showing alerts for \u201cPowertrain Malfunction / Reduced Power\u201d and a \u201cHigh-Voltage Battery Warning.\u201d The vehicle is available for inspection if requested.  How was your safety or the safety of others put at risk? The incident occurred while driving on the freeway at 75\u201377 mph, which significantly increased the risk of a crash. The sudden loss of power in heavy traffic was dangerous and could have led to a collision.  Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The issue has been documented through the Ford app and in-vehicle warning messages, and I am in the process of waiting for a diagnostic to be completed by the dealer.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Waiting for dealer to look at it.  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, immediately before and during the failure, the vehicle and the Ford app displayed messages indicating a powertrain malfunction/reduced power, along with a high-voltage battery warning alert.  Additional description: While driving on the freeway at approximately 75\u201377 mph, the vehicle suddenly entered limp mode with a dramatic reduction in speed and power. Warning lights for a powertrain malfunction and high-voltage battery appeared. This created an unsafe situation in high-speed traffic. The vehicle had approximately 1,459 miles at the time of the incident.  This also happened on my 2022 ford mustang Mach E 8 other times.  VIN: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11637993,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2025","dateComplaintFiled":"01/23/2025","vin":"3FMTK3SU1RM","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Ford Mustang Mach E. The contact purchased a Nivion Tesla charger adapter and received notification of NHTSA Campaign Number: 25E001000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted; however, the contact was only able to leave a message and had not yet received a response. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"},{"type":"Equipment","productYear":"9999","productMake":"NIVION","productModel":"TESLA CHARGER ADAPTER","manufacturer":"N&B Mobility Solutions LLC"}]},{"odiNumber":11634794,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2024","dateComplaintFiled":"01/08/2025","vin":"3FMTK3R43RM","components":"STEERING,SUSPENSION,SERVICE BRAKES","summary":"New car making 65-75 db loud constant clunking noises when turning steering  at stopped. 1st dealer visit, it said it\u2019s normal because they have other of same model making same noises. 2nd visit, dealer said it\u2019s noises from brake binding and it\u2019s normal and showed me another car of same model making same noises. Problem is not resolved. When brake pedal is pressed, there shouldn\u2019t be binding on new car. Binding means brake pad is slightly touching the rotor when brake pedal is released. When pressed, pads should firmly grip the rotor. Not gripping firmly means the caliper is pushing the pad against the rotor. Uneven brake pad shouldn\u2019t be causing it either since it brand new. And it\u2019s not brake bedding-in either. It\u2019s now at 1944 miles. Brake binding is what the dealer say but could potentially be suspension problem and there are more of this model making same noises. No waning light. There were 3 times when it pulled to one side when driving straight. I have videos of the clunking when turning steering.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11633015,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2024","dateComplaintFiled":"12/30/2024","vin":"3FMTK4SX8RM","components":"LANE DEPARTURE,BACK OVER PREVENTION,ELECTRICAL SYSTEM","summary":"Turned car on, dashboard read 2 errors of \"rear cross traffic sensors fault\" and \"blind spot monitoring fault\". They cleared, drove the car, while driving the dashboard and infotainment went dark. Drivetrain and brakes still functioning but without speedometer and state of charge. Was able to turn around and go back home. Attempted reboot, so far nothing has fixed it.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11630512,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2024","dateComplaintFiled":"12/13/2024","vin":"3FMTK3SU5RM","components":"ELECTRICAL SYSTEM","summary":"OBCC fails. Can not charge the car. Smells of burning.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623845,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2024","dateComplaintFiled":"11/06/2024","vin":"3FMTK1SU3RM","components":"SEAT BELTS,SERVICE BRAKES,ELECTRICAL SYSTEM","summary":"Was driving when the driver instrument display went blank and is no longer functioning.  This display shows speed of vehicle and other status information, such as battery level, range and cruise control status.  There has been a software update remotely installed today, which may be a coincidence.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11621569,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2024","dateComplaintFiled":"10/23/2024","vin":"3FMTK3R43RM","components":"STRUCTURE","summary":"I bought my vehicle in late June and in mid august, we notice the body started becoming rough to touch. It went from smooth and sleek black body to rough and spotty.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11616014,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2024","dateComplaintFiled":"09/23/2024","vin":"3FMTK3SU6RM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"While driving the vehicle electrical console started flashing then lost power and stopped dead in the road. The battery was reading between 70% to 80% prior with a range of over 250 miles still available. Due to complete lack of any power the car could not be moved or placed into neutral for towing. It caused a traffic situation blocking 2 lanes of traffic for approximately 4 hours waiting for roadside assistance for jump start and towing. EV's cannot be towed like a regular car and not having access to the electronics made the car like a brick.  Eventually I was able to attain assistance with a jump start that was able to provide enough power to drive onto the back of a tow truck and to the Ford dealership. Roadside assistance noted the 12-volt battery at the front of the vehicle was bulging and potentially overheated creating a potential explosion hazard and lack of electrical support to the main vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11614700,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"09/15/2024","vin":"3FMTK3SU1RM","components":"ELECTRICAL SYSTEM","summary":"Phone wireless charging pad causes excessive heat and phone operation issues, including Bluetooth, wireless CarPlay disconnects.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]},{"odiNumber":11603578,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/20/2024","vin":"3FMTK3SU9RM","components":"ELECTRICAL SYSTEM","summary":"Completely locked out of car without any access. No way of unlocking car. I tried via key fob, key pad, approach, mobile app. The locks are completely electronic, so no way to mechanically unlock. Had to call a tow truck to tow it to the dealership where I bought it just a couple weeks earlier. 2 days earlier, an OTA update was installed that was labeled as improving battery optimization. This seems to be what triggered the issue. Many owners of 2023 and 2024 Mustang Mach E's are experiencing the same issue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}