{"count":97,"message":"Results returned successfully","results":[{"odiNumber":11762751,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2026","dateComplaintFiled":"09/08/2026","vin":"1C4RJYB63PC","components":"ENGINE,FIRERELATED","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger\u2019s side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11758998,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2026","dateComplaintFiled":"08/24/2026","vin":"1C4RJYC60P8","components":"TIRES","summary":"GoodYear 265/60R18, Morning NHTSA, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not level road. To me its very un safe because these are not EV tires, these tires should be on the conventional suv what there are really made for, at low speed its bad.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11726489,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2026","dateComplaintFiled":"03/23/2026","vin":"1C4RJYB66P8","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two garage doors were damaged. There was no injury sustained. No police report was filed. The vehicle was towed to the dealer, where the contact was informed that no issues were found besides the battery drainage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the brakes failed to engage. The failure mileage was approximately 22,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11720738,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2024","dateComplaintFiled":"02/26/2026","vin":"1C4RJYB67P8","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message \"FORM\" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. Most recently, the brake pedal was depressed, but the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 16,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11708063,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2025","dateComplaintFiled":"12/31/2025","vin":"1C4RJYD69PC","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.\u00a0The contact stated that several unknown recalls related to the failure had been performed on the vehicle. The contact was concerned that the manufacturer had failed to provide a permanent remedy to correct the safety issue.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11705308,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2025","dateComplaintFiled":"12/16/2025","vin":"1C4RJYB67P8","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers:\u00a025V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11705398,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2025","dateComplaintFiled":"12/16/2025","vin":"1C4RJYB69P8","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11650529,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2024","dateComplaintFiled":"03/25/2025","vin":"1C4RJYE64P8","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11649647,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2025","dateComplaintFiled":"03/21/2025","vin":"1C4RJYB63P8","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"On multiple occasions my 2024 Grand Cherokee 4XE will flash \"Service Hybrid System\" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11647779,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2025","dateComplaintFiled":"03/11/2025","vin":"1C4RJYB6XP8","components":"FUEL/PROPULSION SYSTEM","summary":"The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a \"service hybrid electric vehicle system\" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11645406,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2025","dateComplaintFiled":"02/27/2025","vin":"1C4RJYB69PC","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"1:  When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind.    2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable  3: Car screen overlaps with previous screen at times and also is completely black on colder days.   4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11645124,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2025","dateComplaintFiled":"02/26/2025","vin":"1C4RJYB61PC","components":"ENGINE","summary":"The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11644588,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2025","dateComplaintFiled":"02/24/2025","vin":"1C4RJYB65P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM.  Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the \"red wrench\"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24.   When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is.    This was replicated by the dealership and the invoice states: \"Vehicle will not move. Pushed into shop\".","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11644187,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"02/21/2025","vin":"1C4RJYD67P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I\u2019ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others.  Key safety concerns include:  Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX]  son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn\u2019t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won\u2019t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20\u00b0F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues.  Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family\u2019s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11643295,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2025","dateComplaintFiled":"02/18/2025","vin":"1C4RJYE69P8","components":"STEERING,POWER TRAIN,ELECTRICAL SYSTEM","summary":"Major warning lights appeared on dash.  Vehicle began presenting messages stating to service vehicle systems.  Power steering, traction control, and emergency braking were among those listed.  Vehicle was at a 60% state of charge with 95% fuel.  Engine ran, but other major vehicle systems would not engage.  Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse.  The vehicle stated hybrid mode and ready, but was not in an operable state.  The issue persisted between restarts and idling sessions.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11641825,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2025","dateComplaintFiled":"02/10/2025","vin":"1C4RJYB60P8","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned.  Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating.  As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop.  Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle.  At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas.   Upon restart, the vehicle functioned as normal using the gasoline powered engine.    The vehicle is available for inspection upon request.  My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH.  The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state.  The problem has not yet been reported to a dealer as they were closed for service.  There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11640698,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2025","dateComplaintFiled":"02/04/2025","vin":"1C4RJYB64P8","components":"FUEL/PROPULSION SYSTEM","summary":"I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving.   The car has been at the dealer\u2019s for two days, and they have not found the problem. There was no error code, and they could not replicate the loss of power.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11637290,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2025","dateComplaintFiled":"01/21/2025","vin":"1C4RJYC63P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"I HAVE AN ON GOING UNREPAIRED RECALL ON THE ELECTRICAL SYSTEM, CHARGING SYSTEM AND POSSIBLY THE BATTERY.     WHEN APPLY THE BRAKE TO START MY JEEP THE  BRAKES SOMETIMES ARE LOCKED UP AND I HAVE TO PUSH THE START BUTTON A FEW TIMES TO RELEASE  THEM.  I WAS TOLD THAT WAS NORMAL AT THE DEALERSHIP.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11637181,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2025","dateComplaintFiled":"01/20/2025","vin":"1C4RJYB65P8","components":"STEERING","summary":"I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles.I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on.  Drove car home. Called dealership next morning and was told couldn\u2019t get car in for three weeks. I feel this car is unsafe to drive!","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11633857,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"01/03/2025","vin":"1C4RJYB69P8","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The vehicle has no heating, I\u2019ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called \u201cStar Engineering\u201d are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is only 1 year old and it is a hybrid 2023 Jeep Grand Cherokee purchased brand new. In 2023 after 2 weeks of leading this vehicle, the cars steering wheel froze and I was unable to drive it, I had to get the vehicle towed to the dealership. This is a major safety issue especially if you have children in the car, at the time I had my [XXX] in the vehicle, unable to drive it. Recently, temperatures have dropped significantly in November here in Massachusetts, and I had to drive with my toddler with no heat, in freezing temperatures and cover my child with a blanket. I was told by the dealership service staff that I needed to clean my car so the heat can work, after vacuuming my car I dropped it off again December and showed them for the 5th time that the car is blowing cold air, while the heating temperature is max and \u201chot\u201d. In November, on a random day I arrived home and the car engine did not want to turn off after pressing the \u201coff\u201d button, we had to park the car far away from our home in fear that it will catch fire or start \u201chaving a mind of its own\u201d, the vehicle decided to shut off on its own after an hour, I also shared this with the dealership. This car is not safe to have at all! Not safe to drive out in the cold or in the highway and NOT safe if you have children! Please do not buy any hybrid models from Jeep. There were no warning messages, the vehicle has always passed inspection.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11633922,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2024","dateComplaintFiled":"01/03/2025","vin":"1C4RJYB64P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles.  The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing so. I have had to park in my drive, less than 20 feet from my own home and others while it could take fire even while parked. 1/2/24 I had the prescribed 'fix', a computer reset with no battery replacement warranted. My vehicle has had two battery recalls and one other incident wherein it just completely stopped working. I am no longer able to transport my grand children whose carseats sit over the defective battery. I have had to cease running parts for our self owned business. I have had to pay for a vehicle to drive including gas I would not have needed to purchase.  The dealership where purchased would not keep the vehicle on its lot during the recall, they would not provide an alternate vehicle therefore I have lost valuable work and family time due to safety of the car. They also did not want to inspect the car during this time. Also winter on the street parking is not allowed in my community so again I was forced to put myself and  others at risk parking near homes.  I am seeking total reimbursment as I cannot safely drive. I purchased the car because I wanted to save on gas. Instead I cannot any longer us e the car for my intended purposes.  I would appreciate hearing back. I have done all the required work, making the required calls to the manufacturer, receiving never a call back or any assistance there. I have followed up with the dealership, no help there either.  delivery date 2/4/23, milage is 22,533. Thanks","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11630907,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"12/16/2024","vin":"1C4RJYD64P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11629894,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2024","dateComplaintFiled":"12/10/2024","vin":"1C4RJYC63P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11629590,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"12/09/2024","vin":"1C4RJYE66P8","components":"STEERING,ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11629034,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2024","dateComplaintFiled":"12/05/2024","vin":"1C4RJYB65P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11628544,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"12/03/2024","vin":"1C4RJYE66P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11628669,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"12/03/2024","vin":"1C4RJYD64P8","components":"ELECTRICAL SYSTEM","summary":"my 2023 hybrid Jeep Grand  Cherokee had a safety recall issued 9/27/24  (B9A NHTSA 23v-787) due to the high voltage battery pack risking fire.  The recall advises not to charge the car until the recall repair is completed. This essentially makes my vehicle 1/2 operational for the past 2 months. I have called the FCA Recall assistance Center on 11/22, 11/27 and 12/3. Each time I have called I have been assured that a \"case manager\" would call me to address my concerns but have yet to receive any call or email.  It is unacceptable that FCA can sell me a hybrid car that can only operate on gas for over two months with no projected date when repairs can be completed. Additionally, they refuse to address my concerns when contacted","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11628063,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"11/30/2024","vin":"1C4RJYB69P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11627226,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2024","dateComplaintFiled":"11/25/2024","vin":"1C4RJYB63PC","components":"UNKNOWN OR OTHER","summary":"Recall # 95B/NHTSA 24V-720 involves a critical fire risk associated with the vehicle\u2019s battery, rendering the vehicle inoperable. I have been unable to use the vehicle for its intended purpose for over 60+ days due to this unresolved high risk issue. Moreover, I am unable to park the vehicle near my home or garage due to the fire hazard, which poses serious safety concerns.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11627283,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"11/25/2024","vin":"1C4RJYB67P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11626775,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2024","dateComplaintFiled":"11/22/2024","vin":"1C4RJYE61P8","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"while driving this 4xe (hybrid) the vehicle thinks that it has been plugged in to charge and will momentarily shut down, no brake lights, no warning. ours has been in the shop for almost three months waiting for a fix. On three occasions we were told it was working as designed and sent down the road. Thankfully we were in no accidents but had seven close calls. it happens every time you drive it. The incident date is just a date, it happens every time you drive it.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11626383,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2024","dateComplaintFiled":"11/20/2024","vin":"1C4RJYE68P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11626497,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2024","dateComplaintFiled":"11/20/2024","vin":"1C4RJYD6XP8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11625853,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"11/18/2024","vin":"1C4RJYB69P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624693,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"11/12/2024","vin":"1C4RJYD61P8","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624538,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2024","dateComplaintFiled":"11/11/2024","vin":"1C4RJYD68P8","components":"ELECTRICAL SYSTEM","summary":"Manufacturer issued a fire risk recall but doesn\u2019t have a way to fix it. I am unable to let my small children ride in this vehicle because they can\u2019t let themselves out. How long does a manufacturer have to rectify an issue like this?","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624462,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2024","dateComplaintFiled":"11/10/2024","vin":"1C4RJYD66P8","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624179,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"11/08/2024","vin":"1C4RJYD61PC","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624041,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2024","dateComplaintFiled":"11/07/2024","vin":"1C4RJYD65PC","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11624109,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2024","dateComplaintFiled":"11/07/2024","vin":"1C4RJYD69P8","components":"UNKNOWN OR OTHER","summary":"jeep cannot tell us when a test will be available to check the EV battery for us. They have no clue when a remedy will be available for this situation. This is unacceptable. They say drive with gas. This car always has some type of electrical charge even without hooking up to charge it. The system creates a charge to the braking system. It always has a small electrical charge so there is a risk of fire in this situation if we have bad battery cells. They are putting people at risk and need to be investigated. Jeep 4xe owners need to be assisted with tests now and repairs now or we need to have our leases and cars bought back. If these were faulty appliances or store bought products they would be returnable.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11623572,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"11/05/2024","vin":"1C4RJYD69PC","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I\"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, nothing in the car responds, changing the gear does nothing, I have to shut the car off to kind of reset it. After a few minutes you can turn the car back on and it runs fine.   2. The display screen for controls, radio, etc... is black. The dealership tells me this is a widespread issue and the replacement radio units are not available. This has been going on for 3 months. No back up camera, no phone connection, no control over the display, nothing. I can't see the temperature or the mode beyond the actual buttons on the dash. At one point the dealership advised that they had received a radio and after waiting all day to get it back they told me it was dead in the box and they have no ETA on another one. During the first troubleshoot for the radio, the car was returned to me stuck in Spanish or Portuguese and they have not been able to get it out of that mode. So I currently get a warning numerous times per day but I have no idea what it's warnign me about, and the odometer is stuck in kilometers. (I truly believe they were BS'ing me about even having it in the first place after all the stringing along and lying they've done.) As of today, I have no ETA on a fix, and neither the dealership or the warranty company is able to provide any information.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11622901,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/31/2024","vin":"1C4RJYE65P8","components":"ELECTRICAL SYSTEM","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11622712,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2024","dateComplaintFiled":"10/30/2024","vin":"1C4RJYD64P8","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and should not be parked near buildings. Knowing this could have prevented this and any other similar fires, but I did not receive notification of the recall until 10/21 by mail. I receive emails from Jeep/Mopar weekly for useless information such as extended warrantees, so immediate notification should be simple. In fact I even made an appointment for an oil change on the same day as the fire and after a search for recalls, I was given NO information about this. Jeep is now investigating the incident, but Stellantis will not provide me additional information and this process may take months. I am now paying out of pocket for a rental car and still must pay the loan for a car that is totaled. Stellantis should be providing a car in the meantime and replacing my car (in a non hybrid model) as soon as possible, but no one has even contacted me to make sure everyone is ok. They should also be notifying owners affected by the recall by every means possible in order to prevent further damage to property and human injuries or even deaths.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11621907,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2024","dateComplaintFiled":"10/25/2024","vin":"1C4RJYD67P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11621676,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"10/24/2024","vin":"1C4RJYC60P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11621306,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2024","dateComplaintFiled":"10/22/2024","vin":"1C4RJYE67PC","components":"POWER TRAIN,ENGINE","summary":"On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that.   The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both cases no warning lights or messages came up, and the 'fix' was the same.   Starting approximately 6/15/24 the vehicle began displaying the message \"Electric Mode Temporarily Unavailable\" while driving. I would experience a loss of motive power temporarily, coast for 5-10 seconds, the vehicle would switch to 'gas mode' and the combustion engine would take over.This happened between 15-20 times over the following 2 months. I was told by the dealership they couldn't do anything about it unless I had video or picture proof of the issue. I obtained both and was told the dealership would no longer take my vehicle in for repairs, only scheduled maintenance.   The videos I have are over the size limit however I will include a pic of the dashboard when it happens. I have multiple videos and pictures as well if needed.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11621392,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2024","dateComplaintFiled":"10/22/2024","vin":"1C4RJYB69P8","components":"ELECTRICAL SYSTEM","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? The EV battery, yes How was your safety or the safety of others put at risk? The recall notice list a serious risk (fire) to passengers or other cars and structures.  Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. I have contacted the dealer three times to get update regards this recall and how to remedy the risk, but every time I am told that a service adviser would contact me, without any update.  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11620946,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2024","dateComplaintFiled":"10/21/2024","vin":"1C4RJYD6XP8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11620043,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"10/16/2024","vin":"1C4RJYB65PC","components":"ELECTRICAL SYSTEM","summary":"Recall. High voltage battery failure. Fire Hazard .. told not to park inside or charge vehicle.  Life Safety Hazard","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619792,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2024","dateComplaintFiled":"10/15/2024","vin":"1C4RJYB63P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619362,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2024","dateComplaintFiled":"10/11/2024","vin":"1C4RJYE63P8","components":"SEATS","summary":"I was driving my kids to school when the driver seat moved forward on its own and pushed me against the steering wheel. I was able to remain calm and thankfully and move the seat back. Very scary.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619376,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2024","dateComplaintFiled":"10/11/2024","vin":"1C4RJYD6XPC","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Recall Number: 24V-720  Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is \"months.\" Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarantee their safety while a remedy is being researched and formulated.   Jeep/Chrysler was contacted and a recall case number was created for my 2023 Jeep Grand Cherokee - Lessee was told over the phone that I would receive communication from the Jeep battery recall team in 1-2 business days on October 4, 2024. No communication has been received to date.   No warming lamps or messages received until October 4, 2024, with no remedy available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619110,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2024","dateComplaintFiled":"10/10/2024","vin":"1C4RJYC63P8","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11615073,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"09/17/2024","vin":"1C4RJYE62P8","components":"SERVICE BRAKES","summary":"I was on my driveway getting ready to park and the parking brake engaged by itself. I came out of the car because I thought I had a flat but once I got back in the car, I saw the brake line was on. I called a friend with the same car and told him what happened. He told me to step on the brake and release the parking brake. I asked him where it was because I've never used it before. I did as he says and released the parking brake. This could have been catastrophic if I was on the freeway or driving on surface streets. I do not feel safe driving this vehicle anymore.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11612554,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2024","dateComplaintFiled":"09/04/2024","vin":"1C4RJYE64PC","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11607923,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2024","dateComplaintFiled":"08/12/2024","vin":"1C4RJYE60P8","components":"SEATS","summary":"The driver seatback (backrest) moves forward spontaneously while driving, and will pin the driver against the steering wheel if you don't press the backrest control button on the side of the seat again. This is incredibly dangerous and unacceptable. This is the second time I will bring in the car to the dealer to address this SAME issue.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11604084,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2024","dateComplaintFiled":"07/23/2024","vin":"1C4RJYD61P8","components":"ENGINE","summary":"4xe. Have had at least 3 episodes where - while driving- engine switches itself from Electric to Hybrid Mode saying that \"Electric Mode is Unavailable\".  Shortly thereafter, while in Hybrid mode, I press the accelerator and engine seems to rev fast, but there is greatly diminished power.  I have to pull off the road and restart car and everything works fine.  I have done all of the recall work. Changed oil. This is a rare occurrence, do not think it is a mechanical issue, feel like maybe a hybrid software issue.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11603929,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2024","dateComplaintFiled":"07/22/2024","vin":"1C4RJYB67P8","components":"UNKNOWN OR OTHER","summary":"My vehicle displayed a AWD service indicator - took in replaced a module. Same indicator came on 3 months later and needed a front axle disconnect replaced. I only do normal street driving and my vehicle has under 30k miles. All repairs including recalls done at jeep dealer 5 including recalls","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11600337,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2024","dateComplaintFiled":"07/09/2024","vin":"1C4RJYB67PC","components":"POWER TRAIN,VEHICLE SPEED CONTROL,VISIBILITY/WIPER","summary":"I received a safety recall letter in the mail. I made an appointment at the South Shore Chrysler Dodge Jeep Ram Service center in Inwood, NY for the repair of the recall and to change the oil.  I specifically made the appointment for the recall (I keep getting notifications to repair)  I went to the service center (1 hour drive from my home) on May 18,2024 (when I called to check in for the appointment \u201cShanty\u201d told me that there\u2019s no appointment scheduled for me, even though I got a text message confirming the appointment)  Nevertheless, I went anyways.  When I provided the recall letter to the representative, he told me that the service team can only do an oil change and can\u2019t repair the defrost that day. So, after waiting for the oil change, I asked when I can come back for the recall repair, the representative told me that they need to get the parts first. I also notified the rep. that my parking rear view camera doesn\u2019t turn on sometimes when in R and sometimes the screen goes black while I\u2019m in the middle of parking. They ended up letting me go and drive with the recall STILL active.  On June 19, 2024, I read on Fox Business that Stellantis is recalling Jeeps due to rear view camera defects. I called the dealer who sold me the car (apparently he no longer works at Jeep) I spoke to a different representative, she gave me the phone number to MOPAR and STELLANTIS - nothing else.  Throughout the entire time of driving this car, I\u2019ve been experiencing total discomfort. The car constantly jerks, seems like it doesn\u2019t have enough power or traction (even though the gas tank is full and charged too) , and the windshield defrost takes a long time to work, even just the other day on June 29,2024 I started to drive and the windshield got so foggy that I had to stop. This car is dangerous and I do not feel safe driving it.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11596599,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2024","dateComplaintFiled":"06/25/2024","vin":"1C4RJYE69P8","components":"STRUCTURE","summary":"The dealer sold the vehicle as new with an open recall.  It was sold on 2-24-24 with recall 24V132000 from 2-22-24 unremedied.  The dealer failed to disclose the safety recall, putting me at risk on a road trip back to my home state.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11594936,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2024","dateComplaintFiled":"06/17/2024","vin":"1C4RJYE62PC","components":"ELECTRICAL SYSTEM,ENGINE","summary":"My partner and I were driving from Oakland, CA to Petaluma, CA on [XXX], 2024. While driving approximately 75 mph the car shut down and i had to guide it to the side of the highway. It was frightening and we were almost was hit by passing traffic. The display screen and electrical system were going haywire - turtle sign to check engine to random messages stating the car was OK to start. After about 25 minutes, the car started on its own. At the time of the incident, there was just under a half tank of gas. In the weeks since, the car has randomly shutoff and turned itself back on. A nearby Jeep dealer in San Leandro, CA indicated he has heard of similar issue with other Jeep Grand Cherokees. Having read about this I do not trust Jeep as their response was \"oh this happens with the 4xe.\" We purchased this vehicle in August of 2023 and have approximately 6400 miles on it. Fully maintained and no warning lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11592637,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2024","dateComplaintFiled":"06/05/2024","vin":"1C4RJYC67P8","components":"UNKNOWN OR OTHER","summary":"Clunking noise from left front.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11589686,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2024","dateComplaintFiled":"05/20/2024","vin":"1C4RJYC61P8","components":"ENGINE","summary":"While driving home yesterday, the High Engine Temp alarm came on.  This was just north of Virginia City, NV.  I pulled the vehicle over and immediately smelled hot coolant when I exited the vehicle.  I lifted the hood, and there was no coolant in the reservoir.  I left the hood open and latched with the safety catch while I returned to Virginia City to the local market.  The trip was mostly down hill so little excess strain was put on the engine.  I bought some coolant and tried to refill the system.  While I was doing this with the engine running, my son looked underneath and saw coolant streaming to the ground underneath the vehicle.  We called AAA for a tow to get the Jeep to the dealership where I bought it yesterday eveing.  I called and spoke to the Service Tech explaining my Jeep was at the dealership and why.  I subsequently received a phone call from the Tech.  He explained the water pump had \"exploded.\"  He informed me they did not have the part but could get one tomorrow morning and have my Jeep ready for tomorrow afternoon.  He also stated he nor the mechanic had ever seen anything like this.  This is the second incident report I have made on this vehicle for parts failing that no one had ever seen fail before.  The first was for a rear brake caliper taht broke at the mount.  I bought this vehicle last September new.  I am concerned this is only the beginning of significant issues this make and model will experience.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11586606,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2024","dateComplaintFiled":"05/02/2024","vin":"1C4RJYD60P8","components":"STEERING,POWER TRAIN","summary":"The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern.  On the steering wheel are two \u201cAuto Stick\u201d (aka \u201cpaddles\u201d) which when touched switch the transmission from automatic to manual.  The \u201cauto stick\u201d controls are marked (-) minus on the left side of the steering wheel and (+) on the right side.  Beneath them are the controls for the radio (or other media). These are \u201cbuttons\u201d on the left that control the channels (up & down) for the radio. On the right side they control the volume.  The safety concern is that the \u201cauto stick\u201d can be easily hit at the same time when attempting to use the radio controls and it will immediately shift the transmission from automatic to manual.  The auto-stick control can also be inadvertently hit when using the steering wheel in a normal manner.   This is dangerous. The vehicle can go into a lower gear and the engine can hit the \u201cred\u201d line as it becomes stuck in only one gear.   The vehicle becomes difficult to control unless the driver can immediately sense the manual transmission and then hit the proper paddle a number of times to gain control.   I have had to pull over to the side of the road a number of times and turn off the vehicle and wait 60 seconds for it to reset to the automatic transmission upon restart.   Prior to the 2023 Jeep Grand Cherokee Overland design, the \u201cauto stick\u201d controls could be disabled by the driver using the electronic screen and setting it to \u201cdisable\u201d the paddles so they did not work (or conversely made to use at the drivers discretion).  Now there is NO WAY to disable the auto stick controls and even a slight swipe at them changes the transmission from automatic to manual.  I consider this a dangerous safety concern which can easily allow a driver to lose control without realizing it.  Please contact the manufacturer Stanlantis to immediately make a modification to the transmission controls.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11585859,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"04/29/2024","vin":"1C4RJYB62P8","components":"POWER TRAIN","summary":"Jeep has defective transmissions in several 4xe models and not recalling - still selling these cars knowing transmissions are bad causing several issues for customers and major safety concern","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11585342,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2024","dateComplaintFiled":"04/25/2024","vin":"1C4RJYC61P8","components":"SERVICE BRAKES","summary":"Left rear caliper bracket broke on my 2023 Grand Cherokee Trailhawk 4xe. The lower caliper bracket bolt was completely loose causing damage to caliper bracket, brake pads, and rotor.  Caliper bracket,, pads, and rotor were replaced at dealer as well as items in Safety Recall 10B.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11584686,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2023","dateComplaintFiled":"04/23/2024","vin":"1C4RJYD60P8","components":"VISIBILITY/WIPER","summary":"Dear Administration,  I am writing to bring to your immediate attention a potentially life-threatening issue regarding the 2023 Jeep Grand Cherokee 4XE Overlander, which I purchased from Route 18 Jeep Chrysler dealership in New Jersey in June of 2023.  The car in question has a critical flaw that poses a significant danger to both the driver and pedestrians. Specifically, there is a glaring reflection cast onto the Windshield directly In front of the driver, blocking visibility of the road. This appears to be coming from the head-up display device located on the mirror, which obstructs the driver's view of the road. The glare I'm referring to. Will change several times during a day? Depending on the direction, you're going time of day or night and the external environment. It's impossible to drive the car through a tunnel lights on both sides of the roadway, it becomes very difficult to drive the car in the evening in the city environment, with light illuminating overhead on a street way. It's easier during midday but very difficult in early evening, we're early morning.  This obstruction makes it nearly impossible to operate the vehicle safely and creates hazardous conditions for everyone on the road. Despite bringing this issue to the attention of multiple Jeep service stations, as well as Jeep Wave, the manufacturer's department, I have received no acknowledgment of the danger from them. They have simply stated that this is how the automobile was manufactured, particularly for the specific model, Highlander. As a result of this safety concern, I have chosen not to drive the vehicle for the past 10 months, as I refuse to put my family and others at risk.  I urge you to take immediate action to address this issue before it results in tragic consequences on the highways. If this specific model of Jeep was indeed manufactured with this flaw, it has the potential to cause accidents and even fatalities.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11582470,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2023","dateComplaintFiled":"04/11/2024","vin":"1C4RJYB6XP8","components":"STEERING,SUSPENSION","summary":"The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, I was notified that Jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11582170,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2024","dateComplaintFiled":"04/10/2024","vin":"1C4RJYE62P8","components":"STEERING,SUSPENSION","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11581851,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"04/09/2024","vin":"1C4RJYE67P8","components":"STEERING,SUSPENSION,VISIBILITY","summary":"The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11580465,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/01/2024","vin":"1C4RJYB62P8","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"When crossing the border into Mexico the AEB module falsely reports it has malfunctioned due to \"geo fence\" limitations.  At least that is the cause of the issue per the service department.  This causes the AEB system to stay offline and inoperable which also affects the Lane Departure Warning System as well as prevents the use of Adaptive Cruise Control.  Supposedly there will be a \"Software Update\" coming--it was supposed to happen in Q4 of 2023 and now they say Q1 2024 which has ended and no update.  The safety of the vehicle is compromised as key safety features are offline.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11580335,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2023","dateComplaintFiled":"03/31/2024","vin":"1C4RJYC67P8","components":"UNKNOWN OR OTHER","summary":"The memory seats do. It work properly. The seat position is never the same.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11579950,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2024","dateComplaintFiled":"03/28/2024","vin":"1C4RJYD65PC","components":"HYBRID PROPULSION SYSTEM","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle brand new and driving to the residence, he became aware that the owner's manual was missing information for hybrid system operation. The dealer was notified of the failure and confirmed that the owner's manual was designed for the vehicle, The manufacturer was contacted and informed the contact that the supplemental information for the hybrid system operation was available on the manufacturer's website. The failure mileage was approximately 75. The contact stated that the jeep Grand Cherokee \u201chybrid supplement\u201d manual does exist and was sent to him. making the situation all the more confusing and frustrating to the consumer.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11579242,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2024","dateComplaintFiled":"03/25/2024","vin":"1C4RJYE69P8","components":"SUSPENSION","summary":"Cannot get accurate information from manufacturer about safety recall 24V-132.  Both the FCA website and NHTSA date the recall at 2-22-24, which places it before my sales date.  They keep providing conflicting information about the date of this recall, which has left me confused and uncertain able the safety of my new vehicle.  If FCA sold me a vehicle they knew was defective, had an open safety recall, and they don't have the ability to make the vehicle safe it shouldn't have been sold to me.  The attached photos show I took possession on 2-24.  The NHTSA and FCA website (FCA website screenshot is provided) show a recall date of 2-22.  The 10B FCA recall letter says 2-23.  All dates precede my purchase date of 2-24, showing FCA knowingly sold, and financed as this is through FCA financing, a vehicle with an open safety recall without informing me or fixing it.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11577036,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2024","dateComplaintFiled":"03/12/2024","vin":"1C4RJYD6XPC","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Hybrid System, Air Suspension System, Engine, Power Train  Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again.  Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue.  Vehicle has not been inspected by anyone other than the dealer.  Currently Check Engine Light is on with Air Suspension Fault Light on as well. There was no warning to the vehicle losing power.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11574359,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2024","dateComplaintFiled":"02/27/2024","vin":"1C4RJYC62P8","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"New vehicle within 30 days of purchase date. Vehicle had just turned a corner and went a few more feet driving approximately 5 mph on a flat asphalt RD. The rear end suddenly shook violently, making loud clunking noises and shut off. Vehicle put itself into park. Tried to restart the car and it would only flash all the warning lights. Tow truck took it to Landmark Dodge Jeep in Independence, MO. The shop determined right rear rotor broke in half, and caliper broke off. The rotor breaking cracked inside of wheel. No damage to wheel well, fender, under carriage or body of auto in any way. Turned in the issue to Jeep as defective. They refused to fix it stating turn it into auto insurance. We refused to turn into insurance as it is defective parts. We asked Jeep for a black box report. Jeep refused to run it, so we hired a forensic company to take the black box reading which confirms no possible collision incident. Both black box report specialist and Landmark repair technicians note defective parts are a serious concern on this auto. This could be a larger issue for Jeep. If rotor had broken at a higher speed would have been very serious situation. We are concerned that other 2023 Jeep Grand Cherokee owners could be at risk.  Jeep has still not responded to our escalation request. They keep advising someone will call us, but it has been over 45 days with no assistance from Jeep in any way. Car is still sitting unrepaired awaiting Jeep Wave escalation to contact us. We do not know if this situation is solely related to the rotor as it could be a larger issue with the vehicle traction control or drive line. We can provide the Semke Forensic Investigative Report findings done by a licensed Senior Mechanical Engineer with NHTSA but ask NHTSA to independently investigate. This is a serious safety concern.  Jeep has completely failed to respond or protect us as customers.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11573585,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2024","dateComplaintFiled":"02/23/2024","vin":"1C4RJYE67P8","components":"POWER TRAIN","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving very slowly and making a left turn, the vehicle abruptly stopped nearly causing a rear end collision. The contact discovered that the transmission had erroneously shifted to park and failed to shift back to drive. After a while the contact was able to drive the vehicle to his parents\u2019 residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 536.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11572819,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2024","dateComplaintFiled":"02/19/2024","vin":"1C4RJYB60P8","components":"STEERING,FORWARD COLLISION AVOIDANCE","summary":"Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system issue) and the dealer kept the car 3 weeks to repair it but clearly the problem persists.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11572389,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2024","dateComplaintFiled":"02/16/2024","vin":"1C4RJYC68P8","components":"ENGINE","summary":"WHILE DRIVING THE ENGINE SHUT DOWN. I HAD TO MAKE 5 ATTEMPTS TO RESTART THE CAR WHILE IN TRAFFIC. FINALLY IT WORKED. THEN IT RECENTLY REFUSED TO START AT ALL","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11561059,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"12/20/2023","vin":"1C4RJYB64PC","components":"ENGINE","summary":"As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying \u201cPark Brake Auto Engaged Press Brake + Push Switch to Release\u201d but that didn't worked then received another message saying \"Service transmission\". So basically I had to call a tow truck because my vehicle was stuck in the middle of the road and there wasn't any way to move it and thankfully it stopped about 100ft before the railroad tracks. As I was waiting for the tow truck, about 15-20 minutes later, I tried pressing the brakes and switch again and this time it worked and was able to restart the vehicle. I called the dealer to get a service appointment and I'm waiting for them to call me back.  This issue came with no warnings or prior signs and it was totally unexpected.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11558772,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2023","dateComplaintFiled":"12/06/2023","vin":"1C4RJYC61P8","components":"SUSPENSION","summary":"I own a 2023 Grand Cherokee Trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause.  Now, at the end of November with 9000 miles on the clock, history repeats itself. This time, Jeep acknowledges that the bolt in the rear tension link is a known issue with the Grand Cherokee 4xe, but they're stumped about why it keeps happening. No recall has been issued. Trying to get any information about whether the bolt has been upgraded in strength is like hitting a wall - neither the dealer nor Jeep corporate have answers. My case manager is either unable or unwilling to help, and I'm stuck in a loop between the dealer and corporate, with no one able to provide clear information.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11557718,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2023","dateComplaintFiled":"11/30/2023","vin":"1C4RJYC67P8","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a fuel odor coming into the cabin of the vehicle while driving at various speeds. The contact stated that while attempting to accelerate uphill, the accelerator pedal had to be depressed to the floor for the vehicle to respond as needed. The contact stated that while driving at various speeds, the vehicle drove as if the brake pedal was being depressed. The contact stated that the fuel odor was evident only while the vehicle was in the E-Save Mode. There were no warning lights illuminated. The vehicle had been taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 600.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11555528,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2023","dateComplaintFiled":"11/16/2023","vin":"1C4RJYD6XP8","components":"FUEL/PROPULSION SYSTEM","summary":"The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called \"FORM\" making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out what was going on and switch to Hybrid mode. The issue is that #1 this comes without any warning at any moment, making your electric engine absolutely useless and then why do we even have the option of an Electric only engine. #2 we have no control on delaying even for just a few miles this FORM mode to allow us to get to a gas station or to a safe location since the button to switch to Hybrid mode is not located in an easy access while keep your eyes on the Road. #3 I end up in that FORM mode almost every other week now . This FORM is not even something that is communicated by JEEP in their advertisement. You can't find the information about it unless you end up having the issue and look for it. I don't even reach the advertised MPG due to the FORM. I use gas every day regardless so I should not need to be in FORM mode every other week","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11552448,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2023","dateComplaintFiled":"10/29/2023","vin":"1C4RJYB62P8","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11548983,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2023","dateComplaintFiled":"10/09/2023","vin":"1C4RJYD63P8","components":"FUEL/PROPULSION SYSTEM","summary":"Gas gage is very inaccurate.  Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on.  I have no confidence in the accuracy of fuel gage.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11547902,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2023","dateComplaintFiled":"10/03/2023","vin":"1C4RJYC68P8","components":"POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS","summary":"Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers.  The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town.   Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more.  The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident.  Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around.   The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category.  The car had been in my possession for less than 24 hours/40 driven miles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11543053,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2023","dateComplaintFiled":"09/06/2023","vin":"1C4RJYB67PC","components":"ENGINE","summary":"The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there\u2019s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle\u2019s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I\u2019ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it\u2019s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it\u2019s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11542111,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2023","dateComplaintFiled":"09/01/2023","vin":"1C4RJYB67PT","components":"POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the \u201c4-WD mode Disabled\u201d, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11541246,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2023","dateComplaintFiled":"08/28/2023","vin":"1C4RJYB69PC","components":"ENGINE","summary":"The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11540223,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2023","dateComplaintFiled":"08/22/2023","vin":"1C4RJYC60P8","components":"STEERING,SUSPENSION,ENGINE","summary":"When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears.  I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11531480,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2023","dateComplaintFiled":"07/10/2023","vin":"1C4RJYB65P8","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST  Features vital to safe operation of vehicle, Stellantis / FCA  has zero knowledge & info as to cause of failure & fix.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11530439,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2023","dateComplaintFiled":"07/05/2023","vin":"1C4RJYD6XP8","components":"POWER TRAIN","summary":"Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing.   Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's.  No warning lamps - just a burning smell when driving.   We have concerns about catastrophic failure while driving. Also concerned about potential fire due to the fluid leaking onto the exhaust system.   Was first discovered by the dealer during routine maintenance.   Regarding my dates: I noticed the burning smell when the Jeep was new - Thought it was just the normal burn off of materials on a new vehicle.   This leak comes and goes more often after long trips.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11527810,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2023","dateComplaintFiled":"06/19/2023","vin":"1C4RJYB65P8","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING  Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back.   Possible issues with safety module.   Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11526462,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2023","dateComplaintFiled":"06/11/2023","vin":"1C4RJYE63P8","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage seats coming on randomly as well which can distract someone when they are not expecting that to happen the jeep doesn't want to drive. I brought it to the dealer 3 times now and all they keep doing is resetting the code and stating its fine only for it to come back and this is a major problem and needs to be fixed as this is going to cause a major accident or fire since it has to do with the hybrid battery system.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11525527,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2023","dateComplaintFiled":"06/05/2023","vin":"1C4RJYB69PC","components":"UNKNOWN OR OTHER","summary":"While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11513515,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2023","dateComplaintFiled":"03/23/2023","vin":"1C4RJYB68P8","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"Accelerating onto hwy and vehicle jerks then flashes \u201cservice hybrid system\u201d and \u201cbattery low\u201d (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11509956,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2023","dateComplaintFiled":"03/03/2023","vin":"1C4RJYE6XP8","components":"POWER TRAIN","summary":"On February 23rd 2023 I picked up my new  2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it.   When I arrived home I noticed the accelerator pedal was made from a slick piece of plastic and didn't have a rubber cover or anti slip material installed like the brake pedal had.  I contacted the jeep dealership and asked if jeep forgot to install one at the factory and if so please have one sent out. A representative spoke with their techs to order a new one and they stated jeep doesn't offer that part nor was it on the entire  pedal assembly to order. They ended up checking all their grand cherokee 4xes on the lot and they all came like that.  Jeep corporate office was notified on Feb 28th 2023 reporting my safety  concern about having a pedal without any type of grip to help prevent a person's foot from slipping could cause a vehicle accident. The representative stated jeep does not make a part for that nor were they planning on fixing this safety issue and I should just go to an auto parts store to find something for it.    To my knowledge every other vehicle that jeep currently manufactures has rubber material on the accelerator pedal. I also thought manufacturers were required by law to have some type of anti slip material on the accelerator, brakes, and clutch.","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE 4XE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}