{"count":218,"message":"Results returned successfully","results":[{"odiNumber":11747557,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2024","dateComplaintFiled":"06/30/2026","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"The vehicle burns oil. The first incident occurred when the car stopped running.  Fortunately I was in a residential area and was able to pull into a parking lot. My mechanic confirmed it was lack of oil in the engine. I have taken it to the dealership and had it tested, but they said it was not enough, and then with the recall, they again said it was not the problem. It continues to burn oil and I have to check it at every gas refill to check the level.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11747277,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/29/2026","vin":"KNDJ23AU5M7","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"I am filing this complaint regarding my 2021 Kia Soul due to repeated engine and powertrain failures and concerns about the quality and safety of the repairs.  While my vehicle was under Kia's 100,000-mile powertrain warranty, I repeatedly brought it to the dealership for excessive oil consumption and transmission problems. Despite multiple visits, the dealership performed minor repairs or claimed they could not identify the transmission issue. I also contacted Kia Consumer Affairs but received no assistance.  Shortly after my warranty expired, Kia determined both the engine and transmission required replacement. The repairs were completed as a \"good faith\" repair rather than a warranty or recall repair, using remanufactured components.  Since then, I have continued experiencing problems. The replacement engine appears to have been installed improperly, including stripped motor mount bolts/pins and a missing bracket. Within months, I also developed radiator and coolant reservoir problems, raising additional safety concerns.  I understand Kia has issued recalls and service campaigns involving similar engine and powertrain defects. When I previously checked my VIN, I recall it showing an engine-related recall. However, a recent search showed no open recalls. Regardless, my vehicle experienced the same failures and required replacement of both the engine and transmission after I repeatedly sought repairs while still under warranty.  I believe these repeated failures and the apparent improper installation of the replacement engine warrant investigation. I have repair records documenting my complaints, the repairs, and the continuing issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11746339,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2021","dateComplaintFiled":"06/24/2026","vin":"KNDJ23AU5m7","components":"EXTERIOR LIGHTING","summary":"Nothing happened - YET.  I'm reporting a manufacturing error.  Refer to my upload.  I wouldn't be suprised that this defect has been the root cause of some accidents though.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11744472,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2025","dateComplaintFiled":"06/16/2026","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"The first incident occurred on November 2, 2025. I was driving down a state road. I missed my turn so I pulled into a parking lot to turn around. Once I was able to pull out,  I put my foot on the accelerator and felt no resistance. The car rolled out of the parking lot onto the road. I kept pressing the accelerator hoping the gas would return but my car rolled along without picking up speed. I was able to turn into a gas station to get my car off the road. I turned the engine off. When I turned it back on, all of the lights on the dashboard came on, before the only one that remained lit was the check engine light. I had the car towed to my local mechanic who after diagnosing, told me my car over consumed oil which resulted in the engine shut down. I was due for a change in a 400 miles. He said it was a known problem with Kia Souls and advised me to take it to a Kia dealership for inspection, which I did. I've taken it to Kia Danvers. Since 11/2/25, the issue has persisted. On 3/27/26, my car shut  down 4 times while driving. Each time I would hear a loud noise coming from the engine, and I could feel the power draining from the steering wheel and pedals before the engine would shut off. After a minute or two, the car would restart. The problems continued on 3/29/26 where it happened 8 times. I was able to get it to Kia Danvers on 4/1/26 for a diagnostic exam and an oil change. They suggested an oil consumption test which I did on 5/4/26. They said my oil reduction was normal. On 5/7/26, while driving, my car began violently shaking with the shaking occurring in the engine. The check engine light came on. I pulled over and immediately called the dealership to explain what happened. The said to come in but I wasn't able to get it towed. When I took it in for scheduled service on 5/27/26, they noted the car consumed a lot of oil and suggested another oil change, and a combustion chamber cleaning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11744630,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2023","dateComplaintFiled":"06/16/2026","vin":"KNDJ53AF4M7","components":"ENGINE","summary":"My vehicle has been in the shop 7 times for misfire in all cylinders over a 2 1/2 year span Kia dealer  refused to replace the engine, 8 months after I threatened to sue the dealership for saying they fixed the misfire in all cylinders issue and 8 months later I\u2019m getting misfire in 4th cylinder. As the engine light came on again and I have a high end car diagnostic tool attached to the car which is giving me that code and previous codes of misfire in all cylinders. First misfire in all cylinders started at 16,000 miles bought car brand new and it continued all the way to 37,067 miles . The Kia dealership keep saying it\u2019s this or that and it\u2019s been fixed but the lights come on the previous 7 times after a week or less after taking it home from the dealer and then saying it\u2019s fixed last time I wanted a new engine a Kia representative said it doesn\u2019t need a new engine. I talked to a technician there about reading about this issue in alot of same vehicles he said I was right but Kia doesn\u2019t want to pay for a new engine so they give excuses or just reset or clear the codes which doesn\u2019t resolve the problem , Kia has changed the fuel tank, changed the spark plug wires, the spark plug cables the assembly,ecm which never resolved the problem","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11744354,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2026","dateComplaintFiled":"06/15/2026","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"I took my 2021 Kia Soul to the dealership for a piston ring recall; they ran their standard test and said it passed, but my car is still showing a misfire fault. I replaced the ignition coil, spark plug, and fuel injector, yet the problem persists. I\u2019ve taken it back to the Kia dealership twice, but they refuse to inspect it because it already passed their test.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11742668,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2024","dateComplaintFiled":"06/08/2026","vin":"kndj33au6m7","components":"ENGINE","summary":"On XXX My car was stopped at a light, the vehicle shot down, and would not restart.  I had the car towed to Galeana Kia, [XXX].  Upon isnpection at Kia it was found that the engine oil was three quarts low. I was shocked. There had been no warning lights on the dashboard. I had a synthetic oil change 9,000 miles previously. Galeana Kia charged me $315.96. There was a subsequent recall 25V099. \"The piston oil ring(s) in your vehicle may have been manufactured incorrectly...This may lead to increased oil consumption...\" On April 16, 2025, subject to the recall, Galeana Kia replaced the engine block.  I requested a refund of the $315.96 for the work done on November 25, 2024. Galeana Kia refused.  Because the repair work done in November 25, 2025 obviously relates to the subsequent recall, I request that you have Kia reimburse me.  See Kia case XXX     INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11742679,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2026","dateComplaintFiled":"06/08/2026","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"States having problems with oil lost, but only inside the motor as if the rings are faulty","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11742765,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2026","dateComplaintFiled":"06/08/2026","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that while checking the engine oil level, the contact noticed that the vehicle was consuming excessive oil. Upon inspecting underneath the vehicle, the contact's husband did not find any leaks.  No warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the piston oil rings needed to be replaced, and the engine was consuming excessive oil. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V259000 (ENGINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall due to the vehicle mileage. The approximate failure mileage was 82,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11741891,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2024","dateComplaintFiled":"06/03/2026","vin":"KNDJ33AU1M7","components":"UNKNOWN OR OTHER,ENGINE","summary":"Initial Breakdown: July 2024, my 2021 Kia Soul (under 40,000 miles) idled roughly and stalled while in motion. It restarted, but as a precaution, I towed it to Kia Greenbrier Chesapeake while it was operable. After diagnostics, the vehicle would no longer start.  Warranty Denial: The dealer blamed engine sludge from two missed oil changes in 2022 and quoted $10,000 for a new engine. In August 2024, I appealed the decision but was denied (Exhibit A & B). There were no recalls active for the 2021 model at this time, but there were recalls for the 2018-2020 models for identical symptoms.  Third-Party Repair: I paid $3,017 out of pocket to an independent shop for a new timing assembly to make the vehicle safe and drivable again (Exhibit C). Because my daughter is disabled and requires transportation, getting repairs was imperative. A new valve kit, fresh synthetic oil, and filter service were completed by the third-party repair shop. I also returned to Kia Virginia Beach for several subsequent oil changes (Exhibit D).   In April 2025, Kia Corporate issued an official safety recall for my exact vehicle (Exhibit E). Before that, in March 2025, I attempted to have the newly issued recall (25V-099) performed, but the dealer turned my vehicle away, claiming a lack of parts.   Final Failure: In May 2025, the night before a rescheduled recall appointment, the car became permanently inoperable (at only 47,500 miles). Due to extreme financial hardship and health concerns, I am without my vehicle and without an option.  Complaint: The Kia dealership refused to perform the safety recall remedy, verbally citing the same 2022 maintenance gaps from the previous year. The dealership violated federal recall regulations for a known defect. I was left stranded, resulting in a financial charge-off of my auto loan.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11741632,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2026","dateComplaintFiled":"06/02/2026","vin":"KNDJ63AU6M7","components":"ENGINE","summary":"Was issued a recall from kia for an oil piston ring that wasn't heat treated properly, kia told me the problem was fixed and the recall shouldn't affect me, my car was in an out of the shop for months after that, they replaced my timing belt and transmission under warranty, said i sould be fine between oil changes my car started  knocking, i checked the oil and it was completely dry, no warning lights which is part of the recall fix is early detection warning light. I add oil to my car seems to run better for the day, the next morning on my way to an oil change the engine starts knocking the warning light comes on and then im on the side of the road with all my oil on the ground","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11741265,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2026","dateComplaintFiled":"06/01/2026","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while at a light the vehicle stalled. No warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was determined that the valve train needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who informed the contact that the engine light was illuminated. The manufacturer was not notified. The failure mileage was approximately 82,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11740662,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2026","dateComplaintFiled":"05/28/2026","vin":"KNDJ23AU7M7","components":"ENGINE","summary":"2021 Kia Soul | VIN: [XXX]  | Recall SC336 (NHTSA 25V099) | Kia America Case No. XXX DEALER: Team Kia of El Cajon, 541 N. Johnson Ave, El Cajon, CA 92020 SYMPTOMS: Rapid oil consumption, abnormal engine noise, overheating, vehicle stalling at complete stops, difficulty restarting. All symptoms are explicitly documented in SC336 TSB (Rev 6, 10/21/2025) as consequences of defective piston oil rings. DEALER CONDUCT ISSUES: 1. CHARGED $280 DIAGNOSTIC FEE TO PERFORM A RECALL. Owner confirmed open recall on VIN before arrival. Dealer required $280 diagnostic payment as condition of recall service, in violation of 49 U.S.C. 30120. 2. 24-HOUR TSB PROTOCOL VIOLATION. SC336 TSB requires engine vibration inspection no sooner than 24 hours after R/O open date. R/O opened May 16 at 7:38 AM. Inspection report also dated May 16 with no timestamp. If test ran same day, PASS result is invalid under Kia's own guidelines. 3. FAILED TO OPEN REQUIRED TECHLINE CASE. SC336 TSB Page 2 states: if engine noise is present and inspection results in PASS, dealer must open a Techline case. Owner continues to experience engine noise. Dealer has not provided a Techline case number despite two written requests. 4. DEMANDING $2,500 FOR RECALL-RELATED SYMPTOMS. Dealer is attributing stalling and oil consumption to a separate camshaft issue and demanding $2,500 more. SC336 TSB documents that piston ring damage causes cascading engine damage including timing components. 5. OWNER IS [XXX] , drives for Uber. Vehicle out of service 12+ days. Lost income and rental costs incurred. Kia America corporate (Case XXX) has been copied on correspondence but has not responded. Requesting NHTSA review of this dealer's SC336 recall compliance.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11740270,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2026","dateComplaintFiled":"05/26/2026","vin":"Kndj23au2m7","components":"SUSPENSION,POWER TRAIN,ENGINE","summary":"Cv joint and axle causing car to stall when turunning","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11738706,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2026","dateComplaintFiled":"05/19/2026","vin":"KNDJ23AUXM7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that upon starting the vehicle, the oil pressure sensor light was illuminated. The vehicle was making an abnormal knocking sound. The contact had to add additional oil. The vehicle was taken to an independent mechanic who informed the vehicle was related to the recall. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft and timing needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken previously to the local dealer for NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The manufacturer was contacted, who confirmed there was no warranty coverage. The failure mileage was approximately 126,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11738167,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2026","dateComplaintFiled":"05/15/2026","vin":"KNDJ63AU7M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that one cylinder had low pressure while the other three cylinders had pressures higher than 100%. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 25V099000 (Engine And Engine Cooling); however, the engine was not replaced. The piston ring was tested and passed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11737863,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2026","dateComplaintFiled":"05/14/2026","vin":"KNDJ23AU6M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact noticed the oil drained quickly and RPMs increased rapidly upon starting the vehicle.  The approximate failure mileage was 86,100.  The vehicle was taken to the dealer where the ECU was replaced twice, the piston rings were not replaced; the issue persisted.    The manufacturer was notified of the issue.  The approximate failure mileage was 86,100","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11736143,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"05/06/2026","vin":"KNDJ23AU0M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving at approximately 25 MPH, the vehicle stalled. All of the warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11734070,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2026","dateComplaintFiled":"04/27/2026","vin":"kndj63au1m7","components":"POWER TRAIN","summary":"took to kia of jackson  for recall sc209a  they said they would not do recall because i was a dealer ,called customer service and they said do to the fact that i was a dealer it would not be covered   kia of jackson [XXX]    kia customer service case [XXX]  [XXX]  [XXX]    [XXX]   [XXX]          INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11733594,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2026","dateComplaintFiled":"04/24/2026","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"On [XXX], the check engine light illuminated. No other warning indicators activated \u2014 no low oil pressure warning, no low oil level warning, no driver alert of any kind regarding engine condition.  On [XXX], at approximately 53,845 miles, the vehicle began running rough. I checked the engine oil and found the dipstick registered empty \u2014 no measurable oil in the engine. No low oil level or low oil pressure warning had been provided by the vehicle at any point prior to this discovery. I added two quarts of oil. The vehicle stalled while being driven to obtain the oil, and stalled again after the oil was added.  I drove the vehicle to Jiffy Lube and had a full oil change performed. Mileage at the oil change was 53,852. I then scheduled an appointment with Gervais Kia in Lowell, Massachusetts, the nearest Kia dealer, less than one mile from my home. The earliest available appointment was approximately one week later.  Because the vehicle stalled repeatedly at idle, I drove it to the dealer using both feet \u2014 keeping engine revs elevated with the accelerator while braking \u2014 to prevent stalling at stops. The vehicle is currently at Gervais Kia for diagnostic inspection.  The symptoms match the failure mode documented in NHTSA recall campaign 25V-099 (Kia recall for 2021-2023 Soul and Seltos with 2.0L Nu MPI engines, piston oil ring manufacturing defect). My vehicle has the 2.0L Nu MPI engine and was manufactured at the Kia Autoland Hwaseong plant identified in the recall filing. However, my VIN does not appear in the current recall population per NHTSA VIN lookup and Kia\u2019s recall lookup.  The recall remedy includes installation of Piston-ring Noise Sensing System (PNSS) software specifically because the defect provides no driver warning before failure \u2014 consistent with my experience, in which the engine ran empty of oil with no warning whatsoever.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11733263,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2026","dateComplaintFiled":"04/23/2026","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"My 2021 Kia Soul experienced repeated overheating despite replacement of major cooling system components including the thermostat and water pump. The vehicle continued to overheat and was later diagnosed by a Kia dealership with engine damage requiring full engine replacement. This failure occurred around 105,000 miles. The symptoms and failure pattern are consistent with known issues affecting similar Kia engines, yet my VIN is not included in any recall. I am concerned this represents a broader defect that may not be fully captured in current recalls.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11732502,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2026","dateComplaintFiled":"04/20/2026","vin":"KNDJ63AU6M7","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"What component or system failed or malfunctioned?  The engine (piston rings) and catalytic converter failed. The catalytic converter is available for inspection upon request.  How was safety put at risk?  The engine ran low on oil without any external leak, causing warning lights and engine rattling. Low oil pressure can lead to sudden engine seizure or fire. The failed catalytic converter can clog, causing loss of power on highways and increasing the risk of a crash.  Has the problem been confirmed by a dealer or independent shop?  Yes. A Kia dealer found the engine 2 quarts low, with no external leak, and recommended replacing the catalytic converter at a cost of over $6,000. An independent mechanic confirmed code P0420, which indicates catalytic converter failure.  Has the vehicle been inspected by the manufacturer?  The vehicle was inspected by an authorized Kia dealer, but they did not complete the required inspection for Recall SC336 (defective piston oil rings). They did add the software.  Were there warning lamps or other symptoms?  Yes. The oil pressure warning light and other dashboard lights came on. The engine made a rattling noise. The vehicle later felt sluggish on acceleration, fuel economy dropped, and the exhaust developed a smell. The check engine light came on and later turned off, but code P0420 was stored in the system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11732120,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2026","dateComplaintFiled":"04/18/2026","vin":"KNDJ23AU9M7","components":"POWER TRAIN","summary":"The car rpm fluctuated from 1000 to 5000 rpm while in cruise control going 65 mph. At a stop, thr transmission took 30 seconds to engage to low speed. The car was stuttering and bucking at 10mph to 45mph","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11731690,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2026","dateComplaintFiled":"04/16/2026","vin":"KNDJ63AU0M7","components":"ENGINE","summary":"the engine is consuming a quart of oil per thousand miles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11731412,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2026","dateComplaintFiled":"04/15/2026","vin":"kndj23au2m7","components":"ENGINE","summary":"I am filing a complaint regarding a safety recall (NHTSA Recall 25V099) on my 2021 Kia Soul that was marked as completed, but the defect was not properly repaired. On 3/17/26, I took my vehicle to a Kia dealership to have the recall addressed. The dealership performed only a software update and diagnostic testing and marked the recall as complete. No engine repair or replacement was performed. Within approximately one week of this recall service, my engine suffered a catastrophic failure while driving, resulting in a hole in the engine block and total engine failure. This created a serious safety risk due to sudden loss of power and fire hazard. I then had the vehicle inspected by a second Kia dealership. They informed me that the engine failure was consistent with the defect described in recall 25V099 (piston oil ring failure) and that the prior recall repair did not correct the underlying issue. This indicates that the recall remedy performed on my vehicle was incomplete or ineffective, and that the vehicle was returned to me in an unsafe condition. I am concerned that other vehicles may be receiving only software updates without proper inspection or repair, which could lead to similar dangerous failures. I am requesting that this situation be investigated as a failed recall remedy and a continued safety risk. Timeline: 3/17/26: Recall repair performed (software update only) 3/29/26: Engine failed catastrophically 4/2/26: Second dealership confirmed failure related to recall defect","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11731425,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2026","dateComplaintFiled":"04/15/2026","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"Hi my vehicle was stolen and the police found the vehicle. The car was damaged part of the damages was a broken ignition. I am unable to fix the damages until I get paid from the kia classaction lawsuit. The car still starts and stays running. I have the key for the car but I have been starting the car was butter knife bc it's easier then the key. I made an appointment to have the oil piston ring looked at. When I brought it I. They refused to look at it bc it has a broken ignition. I don't think the safety recall has anything to do w the ignition. The car is easy to turn on and shut off. I wouldn't care if my car wasn't stalling at traffic lights. My car is going thru a lot of oil. I am not working currently.  This car was purchased for me by my dad. He paid cash for it. He bought it bc I had just been diagnosed w a rare autoimmune disease.  He bought it so I would have something safe and reliable to drive in. We have had nothing g but problems since day 1. All I wanted was for them to look at it so im not going to be in harms way. Idk what to do the dealership said they cant look at it until I fixed the ignition. But like I said I won't have money to do that until I get the class action lawsuit.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11730709,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2026","dateComplaintFiled":"04/12/2026","vin":"kndj53af5m7","components":"VISIBILITY/WIPER","summary":"Manufacturer defect: Massive paint delamination/adhesion failure on the roof. Large sheets of paint are flaking off while the vehicle is in motion, creating a debris hazard for following drivers and distracting the operator. The failure has exposed the bare metal structure, which may lead to premature rusting.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11730033,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2026","dateComplaintFiled":"04/08/2026","vin":null,"components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 80 MPH, the vehicle unexpectedly stalled, with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The contact stated that while driving uphill, the vehicle failed to accelerate as needed. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and case was opened. The approximate failure mileage was 41,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11730043,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2026","dateComplaintFiled":"04/08/2026","vin":null,"components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Mi carro hay veces que prende la luz de la engine, lo lleve a checar y sali\u00f3 en la computadora que era un problema de Power Train system, que era secondary DTCs P1C28 Y P1C28000, lo busque en Google y sal\u00eda que era un problema muy recurrente en Kias souls y sorentos. Que podr\u00eda causar incendios","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11727919,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2026","dateComplaintFiled":"03/30/2026","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"I am writing to formally report a failure by Classic Kia of Streetsboro to provide the federally mandated safety remedy under Recall SC336 for my 2021 Kia Soul (VIN: [XXX] ). I have reason to believe the dealership has bypassed the mandatory safety protocols by intentionally omitting my documented diagnostic data\u2014specifically Codes P0014/P0017, engine stalling, and excessive oil consumption\u2014from the Techline Case Narrative. Evidence of Non-Compliance: 1. Improper Component Installation: Despite the documented timing failures, the dealership appears to have installed a Short Block (Part # 21102) instead of the required Long Block Assembly (Part # 21101-QQK). This leaves my oil-contaminated camshafts, valves, and VVT solenoids in the vehicle, posing a continued stalling risk. 2. Failure to Address Consequential Damage: The dealership is attempting to charge me a $99 \"Customer Pay\" fee for a catalytic converter back-pressure test. Under SC336, testing for consequential damage caused by a defective engine is the manufacturer's responsibility. 3. Withholding Documentation: The dealership has refused to provide the Techline Case Number or the Engine Part Number upon request, preventing me from verifying that the safety remedy was performed correctly. I will not be taking possession of the vehicle until Kia Corporate verifies that a Long Block Assembly was installed and that all diagnostic fees related to the recall symptoms are waived. This matter is currently being escalated but could definitely use your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11727757,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2026","dateComplaintFiled":"03/29/2026","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"NHTSA SAFETY COMPLAINT: RECALL SC336 (CAMPAIGN 21V-301) NON-COMPLIANCE VIN: [XXX]  I. PATTERN OF RECALL EVASION Vehicle (2021 Kia Soul) was towed to Classic Kia  [XXX] ) on 3/13 with documented engine stalling, knocking, and codes P0014/P0017 (VVT/Timing failure). The dealership withheld this data from Kia Techline for 13 days (3/13\u20133/26), delaying the safety remedy until state authorities intervened. II. MECHANICAL IMPOSSIBILITY & REMEDY VIOLATION On Saturday 3/28, the dealer claimed a full engine swap was \"installed and tested\" in only 6.5 hours (7:30 AM\u20132:15 PM). Per the SC336 mandate, a compliant Long Block assembly (Part # ending in QQK) requires extensive fluid flushes, software reflashing, and safety recalibrations that cannot be performed correctly in this window. I suspect a \"Short Block\" shortcut was taken, reusing contaminated components in violation of the federal safety remedy. III. FRAUD BY OMISSION & UNIFIED SAFETY HAZARD The dealership is demanding a $99 \"diagnostic fee\" for an exhaust back-pressure test. Under SC336, testing for \"consequential damage\" (clogged catalytic converter) caused by the recall defect must be covered by the manufacturer. By omitting the stalling/timing symptoms from the initial Techline report, the dealer bypassed the mandatory exhaust safety testing. Reusing oil-contaminated VVT solenoids, camshafts, and valves from the failed engine poses an immediate fire and safety hazard. IV. DEMAND FOR INVESTIGATION I request NHTSA oversight to ensure Classic Kia provides: 1. Proof of Long Block (21101-QQK) installation vs. unauthorized Short Block (21102). 2. Time-stamped DEVT and GDS Full System Scan logs from 3/28. 3. Verification that all contaminated components were replaced, as a partial remedy leaves the vehicle in a hazardous state. Reusing oil-soaked VVT/cams & skipping exhaust tests creates a fire risk. An incomplete remedy violates SC336, leaving the car a high-risk liability for fire & stalling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11726314,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2026","dateComplaintFiled":"03/23/2026","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle with the check engine warning light illuminated. The vehicle idled abnormally rough, and the engine was pulsing. The oil level was checked and was noticeably low. The contact added oil to the engine. The vehicle was taken to Precision Auto Care for an oil change. The contact was informed that the oil level was low. The contact informed the technician that the oil had been recently topped off. The contact was informed of the excessive oil consumption. The contact was provided with information on NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced or repaired before the recall repair could be performed. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the vehicle had to be repaired before the recall repair was performed. The failure mileage was approximately 134,431.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11726474,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"03/23/2026","vin":"KNDJ23AU7M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 40 MPH, the vehicle started losing automotive power. The message that the engine was overheating warning was flashing on the instrument panel with an audible chime. The contact pulled over but was unable to restart the vehicle. The vehicle was towed to a local dealer and was diagnosed with engine failure. The contact stated that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); and was advised by the dealer that the engine failure was not related to the recall, and the dealer refused to perform the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11724841,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2026","dateComplaintFiled":"03/17/2026","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"My 2021 Kia Soul is exhibiting a severe safety defect documented in Recall SC336: frequent, unpredictable stalling in traffic (\"Loss of Motive Power\") and audible engine knocking. These symptoms create a high risk of a rear-end collision or being stranded in a dangerous traffic situation. The vehicle is currently at Kia of Streetsboro. Despite being provided with evidence of these active mechanical failures, the dealership is attempting to \"remedy\" the safety recall based solely on a \"Pass\" result from the Piston Ring Noise Sensing System (PNSS) software diagnostic. As the TSB SC336 notes that the root cause is physical damage to cylinder walls caused by defective piston oil rings, a software diagnostic \"Pass\" is not a physical repair and does not address the existing mechanical stalling. I have not received any status updates or communication from the dealership service department since Friday. The dealership is refusing to perform a borescope inspection or open a Kia Techline case to investigate the stalling, effectively denying a proper safety remedy. I am reporting this as a failure of the manufacturer and dealership to provide a safe and effective remedy for a known life-safety defect. The car remains unsafe to drive.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11724887,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2026","dateComplaintFiled":"03/17/2026","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"DEALER ADMISSION OF NON-COMPLIANCE: I am updating my complaint to document that Kia of Streetsboro is officially refusing to perform the mandatory mechanical inspection required by Recall SC336. Despite the vehicle suffering from \"Loss of Motive Power\" (stalling in traffic) and \"Abnormal Engine Noise,\" the dealership\u2019s service department stated via text on March 17: \"I asked my manager and he said as of right now since your vehicle passed the tablet we cannot do anything else.\" The dealer further stated: \"I suggest calling consumer affairs since you have an open case and letting them know what's going on and seeing if they can help.\" TECHNICAL VIOLATION: The dealer\u2019s refusal based on a \"tablet pass\" is a direct violation of TSB SC336, Step 18c, which states that if a vehicle exhibits mechanical symptoms that \"contradict a PASS result,\" the dealer MUST open a Techline Case for further instructions. By their own admission, the dealer is choosing to follow a \"manager\u2019s\" opinion rather than the Federal Recall Protocol. They are attempting to release a vehicle that is actively stalling at intersections, which they define as an \"Early Warning\" system success, while ignoring the actual mechanical failure (the stalling). SAFETY RISK: This is a documented Ineffective Remedy. The dealer is punting the safety diagnosis to a \"Consumer Affairs\" call center rather than performing the borescope and Techline escalation required by the NHTSA. I am reporting this dealer for knowingly attempting to return a stalling, unsafe vehicle to a consumer while claiming the recall is complete.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11725093,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2025","dateComplaintFiled":"03/17/2026","vin":"KNDJ53AF1M7","components":"ENGINE","summary":"My car experienced engine stall, fire risk, and piston ring failure while returning from a family road trip. Myself, my son, [XXX]  old, and [XXX]  pup was left in a ditch on a very busy road as the car stalled while driving. My VIN is excluded, however car experienced exact symptoms of recall SC2091. Codes P0300  P0304 P0302 P219D P0303 with no pressure in cylinder 2 and 4.This happened in 0ct 2025 and dealership and corporate do not want to exend goodwill to replace the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11724523,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2026","dateComplaintFiled":"03/16/2026","vin":"KNDJ23AU4M7","components":"STEERING,ENGINE","summary":"1. Component or System Malfunction Engine (internal piston/piston ring system) is malfunctioning. The vehicle exhibits clanking noises (\u201cmarbles in a can\u201d) and cuts off or stalls unexpectedly while driving. The car is available for inspection by a Kia dealer or independent mechanic. 2. Safety Risk Vehicle loses power while driving, which is extremely dangerous, particularly on highways or in traffic. Stalling while moving poses a risk of collision, loss of steering or braking control, and endangers both driver and others. This makes the vehicle unsafe to drive long distances. 3. Reproduction of Problem Symptoms have been observed consistently during normal driving and acceleration. Not yet confirmed by a dealer, but the stalling is reproducible during operation. 4. Vehicle Inspection The vehicle has not yet been inspected by the manufacturer, dealer, police, or insurance representatives. Immediate inspection is recommended due to engine stall risk. 5. Warning Lamps / Symptoms Clanking engine noise noted prior to stalling. Engine cutting off/stalling occurs while driving. No warning lights illuminated prior to stalling. Symptoms first appeared during recent driving prior to planning transport or repair. 6. Additional Notes The vehicle is a candidate for Kia engine piston/piston ring recall (SC209 / SC336). Owner recommends urgent inspection and repair to prevent potential engine failure and safety risks.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11724786,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"03/16/2026","vin":"kndj33au7m7","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I am filing this complaint to report a serious safety failure involving the service braking system and the failure of Forward Collision\u2011Avoidance Assist (FCA) and Automatic Emergency Braking (AEB) on my 2021 Kia Soul. During an imminent collision event, the vehicle failed to brake as expected, and FCA/AEB did not activate, despite conditions that should have triggered emergency braking. This created an extremely dangerous situation and placed me and other motorists at risk of serious injury or death. The vehicle is currently subject to an active recall and has now been inoperable at the dealership for approximately one month under the lemon law process. The failure involved federally regulated safety systems, not supplemental or convenience features. I reported this incident to Kia America Customer Care, but the manufacturer has declined to conduct a manufacturer\u2011level safety investigation unless I personally pay for removal and shipment of the ACU/Event Data Recorder (EDR). Kia America has also declined to provide any transportation assistance while the vehicle remains unsafe and inoperable and has referred the matter back to the dealership and my insurance instead. Kia America has stated in writing that they rely solely on dealerships for diagnosis and repair and that they will not investigate further unless I incur additional costs. This refusal to independently investigate a braking system failure raises serious safety concerns, particularly given the potential risk to other drivers if this defect is not addressed. Due to the prolonged loss of use of the vehicle, I am experiencing significant financial hardship and risk to my employment, as I can no longer afford a rental vehicle. I am submitting this complaint so that NHTSA is aware of a potential defect involving brake system failure and non\u2011functioning collision\u2011avoidance systems on this model.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11723373,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2026","dateComplaintFiled":"03/10/2026","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"Vehicle consistently stalls at complete stops in traffic. After the engine stalls, it requires a manual restart to resume operation. This creates a severe safety hazard, as the vehicle becomes immobile at intersections and in stop-and-go traffic, increasing the risk of a rear-end collision. The dealership is refusing to perform the necessary diagnostic for the engine stalling issue under the Havis v. Kia Settlement/KSDS recall protocols, claiming maintenance gaps, despite the vehicle having 0 open campaigns and the KSDS software update previously installed. This stalling issue is a known defect currently under NHTSA investigation (Audit Query AQ23-001) for this specific model and engine.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11722559,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2024","dateComplaintFiled":"03/06/2026","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"Check engine light on due to catalytic converter, took it to Kia motors in Bakersfield, California due to recall let them know that there was a check engine light on after buying the vehicle and only having it for one month and I thought it was due to the recall, which was on oil, piston rings, the dealership stated I could give all my paperwork that I had in regards to that, and if the engine failed, they would take care of it. After the test for the recall was done the engine failed and then a few days later a new updated recall, came out where the engine had to be running hot for the test to be done and then my recall passed so nothing was ever fixed with my vehicle. I believe that the catalytic converter is bad due to oil running into or around the catalytic converter. I also believe due to the malfunction of the oil, piston rings being bad/malfunction or whatever the recall was on is a determination of why my check engine light is on stating it\u2019s a catalytic converter I believe if I continue driving my vehicle in the condition that it\u2019s in it eventually will catch fire due to the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11722002,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"03/04/2026","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"My 2021 Kia Soul is having the same piston issues leading to engine failure as other previously recalled Kia Soul vehicles but for some reason my VIN is not part of any recall.  Now it has been determined there is heavy scoring in my engine and I will need a new engine. My car is only 5 years old and there should be no reason for such major engine damage. My car has stalled on me while driving and other very similar issues as described on previous recalls. How does NHTSA determine when a certain model/year of car needs to be part of a national recall?","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11720757,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"02/26/2026","vin":"Kndj23au5m7","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"The entire car is dead from the engine to the key function completely dead. The car broke down 3 time in the middle of the street which could've caused a serious crash putting my safety and others at risk. The problem has been addressed to two different dealers and Kia corporate without resolution. I did make a police report about the mold infestation inside the car. I did now see any warnings prior to the complete reck. The cars been dead from the past 3 months. Both dealers are refusing and/or delaying any type of resolution in fact they gave me even more pressure. Causing me more anxiety than tranquility. Elevating my emotional health.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11719469,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2024","dateComplaintFiled":"02/20/2026","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the roadway. The failure had occurred while driving on a busy highway. While attempting to restart the vehicle, the vehicle started; however, it was unsafe to drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. Prior to the engine seizing, the vehicle was consuming an excessive amount of engine oil. The contact stated that 3 to 4 quarts of oil needed to be added between oil changes. In addition, the contact stated that in 2021, the vehicle was repaired under NHTSA Campaign Number: 21V259000 (Engine). The contact stated that after the recall repair was performed, the excessive oil consumption started. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,200.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11718935,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"02/18/2026","vin":"KNDJ33AU7M7","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Description of Incident: On February 13, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul (VIN: [XXX] ) on Calvine Road in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11718325,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"02/16/2026","vin":"KNDJ33AU5M7","components":"ENGINE","summary":"We are the 2nd owner of 2021 Kia Soul bought in July 2025. Took to a dealership for open recalls shortly after purchase. After supposedly  passing the piston ring recall (NHTSA 21V259) for the next several months after it had severe oil consumption but other wise drove fine. Then immediately after our last oil change on Feb 13, 2026, less than 10 miles later the car stalled and was knocking badly. Towed to nearest dealership and after diagnostic was told engine needs replacing. Wants us to pay for it. The software update (Piston Ring Noise Sensing System or PNSS) installed during the recall visit did not fix the faulty piston rings and also failed to give any warning for the impending engine failure. We never had any check engine or oil pressure lights come on until this incident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11717950,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2026","dateComplaintFiled":"02/13/2026","vin":"KNDJ33AU7M7","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Description of Incident: On February 9, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul on Calvine Road and Winterberry in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed, rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11716734,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2026","dateComplaintFiled":"02/09/2026","vin":"KNDJ23AU6M7","components":"POWER TRAIN,ENGINE","summary":"The transmission on the vehicle has gone bad twice since we purchased it used. The car has 34,400 miles on it. The problem puts the driver in an unsafe situation as the problem causes the car to lose power while at high speeds. The piston rings have also been replaced as part of the recall. Kia just keeps replacing these parts with more defective parts. I have videos if you want them.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11716039,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2026","dateComplaintFiled":"02/05/2026","vin":"KNDJ23AU3M7","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Owner was driving home at the normal posted speed limit when the car stalled out. The check engine light was on along with the oil Light, the car cranked back up in time before owner was rear ended. No accident occurred but a close call. The vehicle made it about another 1 mile before stalling again this time losing all control in steering as well and was towed home.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11716041,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"02/05/2026","vin":"KNDJ23AU2M7","components":"ENGINE","summary":"I own a 2021 Kia Soul (VIN: [XXX] ). It is under Safety Recall SC209. The engine has failed TWICE due to this defect (stalling in traffic). The dealer (Ourisman Kia) and Manufacturer (Kia America) are refusing to provide a safe loaner vehicle while they inspect it, leaving a 100% disabled veteran stranded. I am reporting a failure to remedy a safety defect in a reasonable time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11714541,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2021","dateComplaintFiled":"01/30/2026","vin":"KNDJ22AU3M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a  2021 Kia Soul. The contact stated that while driving at various speeds, the engine was consuming an excessive amount of engine oil. While depressing the accelerator pedal, there was an abnormal sound coming from the engine. The vehicle was not taken to the dealer or an independent mechanic to be  diagnosed. The contact was topping off the engine oil bi-weekly. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) for which the VIN was included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11713149,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2025","dateComplaintFiled":"01/24/2026","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"My Kia Soul had a recall for the Pistons to be replaced due to faulty pistons.  Now they are saying my engine is needing replacement, even with regular scheduled oil changes being done.  They said the top was full of sludge.  The said it's not covered so I have to pay 6900 plus to get it replaced","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11712920,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2026","dateComplaintFiled":"01/23/2026","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was taken to the dealer for repair under NHTSA Campaign Number: 21V259000 (Engine); however, upon inspection, the dealer informed the contact that no repair was needed, and the recall was marked as completed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was advised that there would be a charge for fuel sampling. The vehicle was not diagnosed or repaired. The failure was also associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11712636,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2026","dateComplaintFiled":"01/22/2026","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"vehicle is consuming over 2 quarts of oil in less than 1000 miles  and it causing the oil light to come on and loss power.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11711272,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2025","dateComplaintFiled":"01/15/2026","vin":"KNDJ23AU5M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine with the check engine warning light illuminated. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the contact was informed that the vehicle failed the inspection test for the recall. The contact was informed that the PNSS software was installed, and the check engine warning light was reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. In addition, the contact was informed that the engine failure was caused by the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 136,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11710738,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2026","dateComplaintFiled":"01/13/2026","vin":"kndj23au3m7","components":"ENGINE","summary":"On 01/12/2026, I had my 2021 Kia Soul (VIN: [XXX] ) inspected by a technician at J&K Automotive after discovering a significant drop in oil. The technician found the engine oil dipstick completely dry. A review of service records shows the last oil change was on 09/18/2025 (Odometer: 20,862), meaning the engine consumed nearly its entire oil capacity in just 3,699 miles.  The technician confirmed there are no external leaks and no dashboard warning lights (oil pressure or check engine) were illuminated prior to or during the inspection. This lack of warning creates a severe safety risk of sudden engine seizure and stalling at highway speeds. The billing summary noted that the Kia Soul with my engine had a potentially defective piton ring design.  This failure is consistent with Recall 25V-099 (SC336) regarding defective piston oil rings causing cylinder bore scuffing. I am reporting this to document that the Piston-ring Noise Sensing System (PNSS) failed to provide an early warning of this safety-related oil consumption. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11709393,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2025","dateComplaintFiled":"01/07/2026","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at 35 MPH and depressing the accelerator pedal, the vehicle lost power. An independent mechanic was contacted. The contact stated that the vehicle was towed to the residence and then was towed to the dealer, who refused to repair the vehicle under recall because the vehicle had failed to start. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure and provided the contact with the same information as the dealer. The failure mileage was 136,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11708427,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"01/02/2026","vin":"KNDJ23AU9M7","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"Paint chipping and peeling in several places","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11705652,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2025","dateComplaintFiled":"12/17/2025","vin":"KNDJ23AU6M7","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Contact Information: \u2022Name: [XXX]  \u2022Contact:  Phone: [XXX]  Email: [XXX]  \u2022Location: Hawaii  Vehicle Information: \u2022Year / Make / Model:  2021 Kia Soul S \u2022VIN: [XXX]  \u2022Mileage: 133,000 miles  Recall Reference: \u2022Verified NHTSA recall for VIN: [XXX]   Kia Consumer Affairs Case Number: XXX  \u2e3b  Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer in person. The service department did not document the symptoms reported in my Kia Consumer Affairs case #XXX. 4.The earliest the dealer can see the car is Friday at 9:30 a.m., despite confirming that the car is part of an active safety recall. 5.Current symptoms include: \u2022Engine overheating \u2022Excessive oil consumption (1 quart lost in days) \u2022Check engine light illuminated \u2022Blue smoke from the exhaust \u2022Engine rattling / vibration \u2022A/C inoperable 6.The vehicle is unsafe to drive due to these symptoms. 7.Kia Consumer Affairs, via Gina, stated: \u2022The dealer does not have loaner vehicles available \u2022If I rent a vehicle, Kia will only reimburse $43.19 per day, and I must go through a reimbursement process 8.Given the known safety concerns of the recall and the severity of current symptoms, the dealer must be responsible for providing a safe vehicle immediately while inspection and repairs are addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11704179,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2025","dateComplaintFiled":"12/10/2025","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact stated that oil was added every two days to prevent the vehicle from stalling. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the dealer deployed the Piston Ring Noise Sensing System (PNSS) software on the vehicle; however, no further service was performed, and the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer should repair the vehicle; however, the dealer informed the contact that the manufacturer had advised to deploy the Piston Ring Noise Sensing System (PNSS) software and to only replace the engine if an abnormal sound was present. The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11703003,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2025","dateComplaintFiled":"12/04/2025","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored.  The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was \u201chydrolocked\u201d and stated that water in the engine \u201cvoids any recall\u201d and that outside influence is not covered.  I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an independent inspection, but corporate told me that I cannot request an FSE directly and that only the dealership can request it. Since the dealership refuses, corporate will not act.  Safety Concern:  Stalling and shutting off while driving is a serious safety hazard that can lead to accidents.  The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection.  The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation.  Requested Action:  Investigate the dealership\u2019s refusal to perform the recall inspection.  Ensure Kia performs a full recall diagnostic, including internal inspection of piston oil rings and related engine components.  Require corporate or a Field Service Engineer to review the vehicle given the dealership\u2019s refusal.  Address the stalling incidents as a potential safety defect related to the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11698596,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2025","dateComplaintFiled":"11/10/2025","vin":"KNDJ23AUXM7","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11696108,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2025","dateComplaintFiled":"10/28/2025","vin":"KNDJ63AU6M7","components":"UNKNOWN OR OTHER","summary":"Paint is peeling on the roof of my 2021 Kia Soul - for no reason. I have read that other KIA owners have this problem and Kia is not taking responsibility for this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11695785,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2025","dateComplaintFiled":"10/27/2025","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number:  21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11695658,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2025","dateComplaintFiled":"10/26/2025","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk.  Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was \u201cunrelated to the recall\u201d and quoted an engine rebuild cost of $7,476.32.  The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall\u2019s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety Concern: This is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted Kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time.  Supporting Documentation:  Dealership diagnostic report showing compression test results and repair estimate.  Recall notice (25V099 / SC336) identifying the piston oil ring defect.  Written communication with Kia of Round Rock and Kia Consumer Affairs.  Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. I am filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a failure directly related to the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11695662,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"10/26/2025","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"Vehicle Information:  Make/Model/Year: 2021 Kia Soul  VIN: [XXX]   Odometer: [96,000]  Dealerships:  Kia of Killeen, TX /Kia of Round Rock, TX &  Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships.  Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal.  Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank.  Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation.  Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March.  Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was \u201cunrelated to the recall\u201d and quoted a $7,476.32 engine rebuild.  Supporting Documentation:  Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending)  Recall notice (25V099 / SC336)  Written communication with Kia dealerships and Consumer Affairs  Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11695109,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"10/22/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"The vehicle has a piston ring issue and I  received a re all letter but to no avail because this website has not recognized the recall","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11694084,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"10/17/2025","vin":"KNDJ23AU9M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that the engine was making a grinding sound while the vehicle was being started. Additionally, the contact stated that the engine oil had to be changed every week. While receiving an oil change, the contact was informed that the engine seemed to be defective, and the contact was referred to the dealer for assistance. While the vehicle was idling at a red light, the vehicle suddenly stalled without warning. The contact shifted to park(P) and made two attempts to restart the vehicle before being able to continue driving. While decelerating to come to a stop at a red light, the vehicle stalled a second time. The contact shifted into park(P) and several attempts were made before the vehicle restarted. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer who had installed the piston-ring noise-sensing system software and determined that the remedy was completed, and that the engine did not need to be replaced. The dealer also informed the contact that the heck engine warning light had failed but had been repaired and should properly illuminate whenever needed. The manufacturer was not informed of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691320,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2025","dateComplaintFiled":"10/04/2025","vin":"KNDJ23AU7M7","components":"ENGINE","summary":"I don\u2019t know","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691081,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2025","dateComplaintFiled":"10/02/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code P1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of Kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11689119,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"09/23/2025","vin":"KNDJ22AU7M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, several weeks later, the contact became aware that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic tests were required to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,467.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11687991,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"09/17/2025","vin":"KNDJ23AU2M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle consumes one quart of engine oil every 1,000 miles. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11686857,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2025","dateComplaintFiled":"09/12/2025","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11685634,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2025","dateComplaintFiled":"09/08/2025","vin":"KNDJ23AU3M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while accelerating from a complete stop, the vehicle shuddered, and there was an abnormal rumbling and clunking sound coming from the engine. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the vehicle was taken to the dealer, where the piston-ring noise sensing system (PNSS) software was installed; however, the failure recurred and progressively worsened. The contact stated that while driving at various speeds, the vehicle stalled. The contact was able to pull over to the side of the road and restart the vehicle. The check engine warning light was illuminated. The contact stated that the failure persisted, and the vehicle could not be restarted. Additionally, the vehicle experienced excessive oil consumption. The vehicle was towed to the dealer, where the starter was replaced; however, the vehicle was not repaired. The dealer diagnosed that the engine had failed and needed to be replaced. The contact related the failure to the recall, but the dealer informed the contact that the repair could not be covered under the recall. The manufacturer was notified of the failure several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11685471,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2025","dateComplaintFiled":"09/06/2025","vin":"KNDJ23AU8M7","components":"ENGINE","summary":"New updated testing for recall regarding Piston Oil Rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11685031,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2025","dateComplaintFiled":"09/04/2025","vin":"KNDJ63AU3M7","components":"VISIBILITY/WIPER","summary":"Sunroof failure, spontaneously exploded. Fortunately I was not driving the car when it happened or could have caused an accident. Went to my car one morning and the sunroof looked like an earthquake for no reason. No damage,  car was parked my driveway and was definitely not vandalism. Dealer said to contact Kia directly and report the incident to them because they would get nowhere with  the factory and I should contact them. I also had a left front drivers door glass break that I originally thought was vandalism but nothing penetrated the glass, no rock or anything found and 2-3 video cameras I reviewed many time and not see anyone breaking the window. Makes me think it is the same problem with some kind of defective glass.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11684608,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2024","dateComplaintFiled":"09/02/2025","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"In November 2024, I was having issues with oil consumption and my car stalling while driving. I took it into Bob Sight Kia and explained that I'm constantly having to change or add oil to my car. They ran diagnostics and \"fixed\" the issue without any requests of maintenance records. The very next day after I picked it up, my oil light came on. I changed my oil November 2024, January 2025, March 2025, April 2025, May 2025. On May 10, 2025, while driving back from a family emergency, my transmission went out. I had it towed to Bob Sight Kia and was told the transmission would need replaced and it is under warranty, they did not request maintenance records then either. The transimission was replaced and I picked up my vehicle on June 5, 2025. My car started stalling again July 2025 and August 2025, I changed the oil each time. I took it back to Bob Sight Kia and was told I needed to provide maintenance records this time. I provided receipts of the above dates I changed my oil but was told my claim is being denied due to not having maintenance records from 2022 and 2023. I have called Kia Consumer Affairs and Bob Sight Kia. The general manager at Bob Sight Kia told me my car had been misdiagnosed in November 2024. I have explained to Kia Consumer Affairs exactly what I have been told by the dealership but they still refuse to replace the engine. My car currently has 73k miles and I am having to change my oil every 1500 miles. I believe my vehicle is under the engine recall and Kia will not honor it","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11682478,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2023","dateComplaintFiled":"08/22/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"We are experiencing problems consistent with the issues identified in recall SC336, which pertains to defective piston rings potentially leading to increased oil consumption and engine damage.  Specifically, for an extended period of time we have encountered significant oil consumption, the check engine light turning on repeatedly, engine overheating, and abnormal temperature gauge readings. Additionally, our vehicle has stalled multiple times while driving, lost power, and exhibited jerky acceleration, along with strange noises from the engine. These stalling incidents, in particular, were extremely frightening and created unsafe conditions on the road for our traveling family.  We previously contacted members of Kia\u2019s corporate office in early April 2025 (we can forward email), but unfortunately, we initially never received a response from Kia with respect to our email.   We brought our vehicle to Wesley Chapel Kia for the recall service on June 9th; however, no repairs were made. Our engine was not replaced. We were told our vehicle passed the vibration test, which we find insufficient.   The check engine light returned shortly after the visit to address the recall. We are aware that Kia changed the procedure for the recall inspection after the initial recall was announced. We have read accounts online from other Kia owners whose vehicles originally failed the recall inspection and were due for engine replacement\u2014only to pass under the new testing protocol.  This shift in procedure was never explained to us during our recall appointment, and we have serious concerns about the effectiveness of the updated remedy program. The lack of transparency and the unresolved issues with our vehicle leave us deeply dissatisfied and looking for answers.  We are seeking assistance in understanding what steps we can take to ensure the safety and reliability of our vehicle and to hold the manufacturer accountable for following through on their recall commitments.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11682267,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2025","dateComplaintFiled":"08/21/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"In May 2025, my 2021 kia soul engine suddenly seized while I was driving close to my home. I took it to my local Kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this  happened and kept up with oil changes,  etc.I also told the service department  about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them Kia Customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680977,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2025","dateComplaintFiled":"08/15/2025","vin":"KNDJ33AU9M7","components":"ENGINE","summary":"My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that Kia was installing software to monitor the condition of the piston rings. On [XXX] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as i immediately drove to the Kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International Kia of Orland Hills, Il 60462.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680756,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2025","dateComplaintFiled":"08/14/2025","vin":"KNDJ23AU6M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact had received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The vehicle was taken to a local dealer and repaired under the recall; however, the failure occurred. The contact stated that soon after the recall repair, the failure occurred while driving at an undisclosed speed and accelerating. The contact stated that the engine sputtered and stalled with the check engine warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the recall repair had already been performed on the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 81,073.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680526,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"08/13/2025","vin":"KNDJ33AU4M7","components":"ELECTRICAL SYSTEM,ENGINE","summary":"When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes.  Then they said it's  the camshaft. \"Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530\". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680163,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2021","dateComplaintFiled":"08/12/2025","vin":"KNDJ63AU0M7","components":"STEERING,POWER TRAIN,ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that the vehicle experienced a transmission failure, and the transmission was replaced by the dealer. The contact stated that the dealer also replaced the rack and pinion due to an abnormal clunking sound coming from the steering wheel. Additionally, the contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact returned to the dealer after driving for 1,000 miles on three occasions. The dealer determined that the vehicle was not experiencing excessive oil consumption. The dealer replaced the motor mounts. The contact related the abnormal oil consumption to NHTSA Campaign Number: 21V259000 (Engine), which was previously performed on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,815.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11679538,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2025","dateComplaintFiled":"08/09/2025","vin":"KNDJ23AUXM7","components":"UNKNOWN OR OTHER","summary":"When initially finding out about the recall I attempted to schedule an appointment to have it fixed. Unfortunately, I was told by someone at Kia of North Austin that the recall was no longer open and was unaware until now that there is in fact an open recall for my vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11677583,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2025","dateComplaintFiled":"07/31/2025","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the steering wheel was slightly difficult to turn. There was no warning light illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); which was previously performed on the vehicle. The manufacturer was not notified of the failure. The failure mileage was 24,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11675343,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"07/22/2025","vin":"KNDJ23AU2M7","components":"ENGINE","summary":"While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed \u201cexcessive cylinder wall scoring\u201d and no engine compression. This matches the symptoms described in Recall SC336, which affects piston oil rings and can lead to engine failure, stalling, or fire.  The dealer confirmed the engine won\u2019t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present.  The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11672421,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2025","dateComplaintFiled":"07/10/2025","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"Engine burns oil irregularly and quickly.  In October 2022, the check engine light was on and stalled while driving.  Kia dealership in Sioux City stated my vehicle was not part of the original recall.   The car was under warranty and they kept it for nearly 2 months to repair.  Vehicle started stalling again last winter.  Was told mice ate wires per dealership.  In June 2025 - oil still burning quickly despite getting on time and regular oil changes.  This time while driving on the interstate the check engine light came on again.  Went to my local mechanic immediately (Car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons.  Called the dealership. They made me call Kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my...horn.  This car is dangerous.  It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick.  If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11672485,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/10/2025","vin":"KNDJ33AU4M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the Piston Ring Noise Sensing System (PNSS) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to AutoZone, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved; however, the dealer informed the contact that the vehicle passed the SC336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11669837,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/27/2025","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"Saw that there was a recall for faulty oil piston rings on my Kia 2021 soul received the letter from Kia in mid to late April made the appointment with Coughlin Kia of Newark for May 5. Coughlin Kia canceled it on May 4 June 24 had to have my Kia towed to Coughlin Kia of Newark June 20 27. They said Oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to Kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my Kia is burning a lot of oiland their response was we don\u2019t know now I have engine failure and they\u2019re claiming that they won\u2019t fix it, even though it is under the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11669170,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/25/2025","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11669187,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2025","dateComplaintFiled":"06/25/2025","vin":"KNDJ23AU1M7","components":"ENGINE","summary":"Recall by KIA for engine malfunction--website/nhtsa shows multiple recalls, issues & motor replacements due to Piston Oil Ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & SC336 Piston Oil Ring failure.  Engine has used excessive oil (now 3+ qts in 3000 miles) which nhtsa lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months.  Techs at dealer told me operation of the engine \"can be detrimental\".  KIA refuses to replace or repair the engine--this has been noted by nhtsa.  Independent testing (2) indicates camshaft and crankshaft sensors are not in sync.  I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury.   I ask for NHTSA to enforce their directions to KIA and replace the engine.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11667677,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2025","dateComplaintFiled":"06/18/2025","vin":"KNDJ23AU2M7","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the KIA of Leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666645,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2025","dateComplaintFiled":"06/12/2025","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced There was a anti theft recall for software update I took my car to Kia dealer and they preform the update  As I was waiting I looked up my vin for any other recalls and there was one but letters would not be sent out till April 4 2025   On May 10 th my car had loss power and on the 12 th I called Kia and they said there was a recall for sc336 piston oil rings I took my car in on May 17 they did a software update 2 days latter my car was making a knocking sound   I had that repaired by my machanic  on May 20th I received a email from Kia reference a up date to the recall and says my car will be fixed with no charge  I spoke with a Kia representative and out in a claim for reimbursement but was denied\u2026. WS my repairs related to the recall SC336 if so I would like to be reimbursed please help me get this resolved I would think Kia would send me a detailed explanation on why my part that was repaired are not reimbursed","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666033,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"06/10/2025","vin":"KNDJ23AU9M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact was able to drive the vehicle to the residence. The contact stated that a recall appointment with a local dealer was scheduled; however, while driving to the dealer the check engine warning light illuminated. The contact stated that the vehicle stalled while at the dealer. The dealer attempted to restart the vehicle and then ran several tests on the vehicle. The dealer stated that the engine had failed; however, the dealer would not be replacing the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11665596,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2025","dateComplaintFiled":"06/08/2025","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"my vehicle was part of a recall for the piston oil rings. the car was taken to KIA for testing. The car failed the test and I was told that the engine would need to be replaced (I have a video and test results of the failed test. Then KIA stated that too many cars were failing and that they were redoing the test.  My car was in the Kia repair shop waiting for an engine that was ordered. KIA cancelled my engine and my car was tested with the new test and it passed. After two weeks of being in the repair shop I was told to come and get it. This not only appears unethical but a blatant attempt to circumvent the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11665480,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"06/07/2025","vin":"KNDJ23AU9M7","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run).  I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot.  While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speaking with KIA Customer Care representative) and by using NHTSA's VIN/Recall search engine. At that time, I disclosed that the car was a SALVAGE TITLE vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine \"no start\" condition (4 months of ownership). The service team at the dealership confirmed the SALVAGE TITLE via \"Carfax\", however they noted that KIA's internal VIN/TITLE database DID NOT REFLECT the car as salvaged. Crain Kia dealership then decided to submit the car for KIA's SAFETY RECALL inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a \"tech-line case' until approximately 15 days later. Tech-line communication between the service technician and KIA's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings).  On June 5th, Crain KIA notified me that the resulting 'LOW\" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would NOT BE ELIGIBLE for factory warranty due to the SALVAGE TITLE and that I would be responsible for engine change costs.  Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the KIA recall SC336 documentation as well as NHTSA's 25V-099 bulletin and verified that neither notices proclaim, exclude or deny  coverage to salvage title vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11664753,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2025","dateComplaintFiled":"06/04/2025","vin":"KNDJ23AU1M7","components":"ENGINE","summary":"While driving to work [XXX] my engine seized on the highway, going 50mph, leaving me struggling to get it to the side of the road and out of traffic. No warning lights came on, no signs of any kind to alert me. Car completely shut off while moving at a high enough rate of speed for a fatality or serious injuries, to myself and other drivers. Immediately that day, after calling KIA, I was informed of the engine recall that wasn't in effect yet. Shortly after that I received two notices in the mail from KIA, two recalls, regarding my VIN number. I towed the car to KIA in Blufton SC from Pembroke GA, after towing it home from the side of the road. All at my own expense. KIA informed me 6/02/2025 that they will not perform any repairs free of charge because I am \"out of warranty coverage\". I am still making payments on this vehicle, and have not been in possession of nor been able to drive it, for several months now. I am the second owner, purchased the car December 2023, with 40,000 miles or so on it. Mileage now is roughly 85,000. And I still owe $12,000 on the vehicle.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11664555,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"06/03/2025","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated causing the contact to depress the accelerator pedal to continue driving. The contact stated that while stopped at a traffic light the vehicle stalled with the message \u201cAuto STOP Off\u201d and to shift to park to restart the vehicle. The contact stated that the check engine warning light, battery failure, and low oil light was illuminated. The dealer was contacted, and the vehicle remained with the dealer for a month and the contact was informed that the recall repair had been completed. The failure persisted. The manufacturer was made aware of the issue and informed the contact that the recall repair was on hold. The vehicle was taken to another dealer, Tempe Kia (8005 S Autoplex Loop, Tempe, AZ 85284); and the contact was informed that the first dealer had reported that the vehicle was already repaired under the recall even though the VIN tool indicated that the VIN was still under recall. The failure mileage was approximately 68,600. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11664594,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/03/2025","vin":"KNDJ23AUXM7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The contact was informed that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11664284,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2025","dateComplaintFiled":"06/02/2025","vin":"KNDJ63AU6M7","components":"ENGINE","summary":"Engine overheating and leaking oil due to faulty piston ring, kia will only check the vehicle when its cold and claims its passes their tests. The car only acts up when runing for 30 mins or so","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11663331,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2023","dateComplaintFiled":"05/28/2025","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to a local mechanic and was informed of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the piston oil rings had failed, and the engine needed to be replaced; however, the manufacturer had placed a hold on the recall repair. The failure mileage was approximately 60,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11663371,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"05/28/2025","vin":"KNDJ63AU6M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, and the recall repair was performed. The contact stated the vehicle was not repaired to his expectations. The manufacturer was contacted and confirmed the completion of the recall repair. The approximate failure mileage was 40,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11663408,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2025","dateComplaintFiled":"05/28/2025","vin":"KNDJ23AUXM7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 46,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11663556,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2025","dateComplaintFiled":"05/28/2025","vin":"KNDJ23AU3M7","components":"SERVICE BRAKES","summary":"Driving, slowing down for a stop light.  Put the brakes on, they did not work.  Push the all the way to the floor.  Hit the vehicle in front of me.  Luckily going slow between lights","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11663135,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2025","dateComplaintFiled":"05/27/2025","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that on three occasions while driving at various speeds, the vehicle started shuddering mildly and then stalled. The vehicle was able to be restarted after each failure. The vehicle was taken to a dealer where it was diagnosed and determined that the engine software needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11662414,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"05/21/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change.  In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called \"Ron Bouchard KIA\" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks,  It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate  sent out a directive that these recalled vehicles be retested.   My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11662060,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"05/20/2025","vin":"KNDJ23AU4M7","components":"POWER TRAIN,ENGINE","summary":"Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request.  The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road.  Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle.  The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties.  There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11661783,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2025","dateComplaintFiled":"05/19/2025","vin":"KNDJ23AU2M7","components":"ENGINE,FORWARD COLLISION AVOIDANCE","summary":"I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly.  However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber\u2014exactly the type of problem SC060 was meant to address.  My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car.  I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure.  Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet.  Vehicle VIN: [XXX]  Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025]   Location of dealership: Dutch Miller, South Charleston, WV  Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11661589,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2025","dateComplaintFiled":"05/17/2025","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement.  Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings \u2013 the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11661370,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2025","dateComplaintFiled":"05/16/2025","vin":"KNDJ33AU3M7","components":"STEERING","summary":"I purchased vehicle in Nov 2025 from Autonation.  It drove well for awhile, but once I drove steadily for several miles, the steering wheel started drifting back and forth, rather like it was driving itself.  I was in on the 2025 recall for the piston issue, and failed the first test; apparently passed Kia's \"new test\".  While at the dealership, they did an alignment and told me my problem was solved; I asked if they had test driven it, and had let the previous service rep, named Ken, know that it started after a period of driving, not come and go driving in town.  I asked if they had test driven they car, they assured me they had but I don't know if they drove it any distance.  On the way home, the steering wheel again shifted back and forth in as I drove a secondary road home that had long distances between intersections.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11659718,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2025","dateComplaintFiled":"05/08/2025","vin":"KNDJ23AU9M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11659513,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"05/07/2025","vin":"KNDJ23AU8M7","components":"ENGINE","summary":"The engine is using too much oil","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11658988,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/05/2025","vin":"KNDJ23AU8M7","components":"ENGINE","summary":"I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11658360,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2025","dateComplaintFiled":"05/02/2025","vin":"KNDJ23AU8M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11658152,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/01/2025","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11657824,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2025","dateComplaintFiled":"04/30/2025","vin":"KNDJ23AU2M7","components":"ENGINE","summary":"On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX]  Email: [XXX]  Cell: [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11657638,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2001","dateComplaintFiled":"04/29/2025","vin":"KNDJ23AU6M7","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it\u2019s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was \u201cwithin range\u201d. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11657187,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/28/2025","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the Kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a Kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per Recall Flow Chart. The only time it should go through Kia Techline for assistance is if it passed the test and needs additional investigation. NOW, Kia Corporate is stating I need to provide oil change receipts. THIS IS IRRELEVANT.  If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the Kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the Flowchart that was sent to me by the Kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11656708,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/25/2025","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the Kia dealership on Mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a RECALL, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11656342,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"04/23/2025","vin":"KNDJ23AU7M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving 10 MPH and turning into a parking lot, the vehicle stalled and seized to function. The check engine warning light was illuminated. The contact turned off and restarted the vehicle and the vehicle was able to function as needed. The vehicle was taken to an O\u2019Reilly to be diagnosed. The vehicle was diagnosed with failure in the solenoids, which the contact fixed herself. The check engine warning light remained illuminated, and the contact thought the sensor was faulty. The vehicle was taken to various independent mechanics to be diagnosed and was diagnosed with timing belt failure; however, the contact was informed to first get the vehicle repaired under the recall and then get the timing belt replaced. The vehicle was taken to a dealer and a multipoint inspection was performed. The contact was informed there was no fix for the vehicle presently. The vehicle was taken again to be diagnosed, and the vehicle was diagnosed with the cam shaft actuator and brake failure. The vehicle was not repaired. The contact believed that the failure was connected with the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11655520,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2025","dateComplaintFiled":"04/18/2025","vin":"KNDJ23AU5M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the piston oil rings had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11654738,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/15/2025","vin":"KNDJ23AU5M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was consuming an excessive amount of oil, consuming 2 quarts of oil in a short time. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The VIN was included; however, parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 66,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11654818,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2025","dateComplaintFiled":"04/15/2025","vin":"KNDJ23AUXM7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving 45 MPH, the vehicle started to stall. There were no warning lights illuminated. The contact towed the vehicle to a dealer, and the vehicle remained at the dealer for several weeks awaiting a diagnostic test. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) and was awaiting the inspection. The contact then towed the vehicle to a second dealer, and the vehicle was awaiting an inspection. The contact stated that the dealer requested documentation for oil change services performed on the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11654387,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"04/14/2025","vin":"KNDJ23AU6M7","components":"ENGINE","summary":"Engine failure I have had it inspected already by Koons Kia of Owings Mills and State Farm. My vehicle 2021 Kia Soul stalled while driving. I received a recall letter by mail from Kia on April 12, 2025 letter was dated for April 4, 2025. The oil light illuminated when the vehicle stalled on October 21, 2024. The recall issue has still not been resolved.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11654522,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/14/2025","vin":"KNDJ23AU9M7","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"I dropped off my 2021 Kia Soul at the dealership where I purchased it to address a nationwide recall, which states: \u201cThe piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk.\u201d  My vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn\u2019t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I\u2019d be charged for a diagnosis and they likely wouldn\u2019t find anything, so I left without service.  On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn\u2019t be done because the engine hadn\u2019t cooled to 55\u00b0F, I was later told the recall was completed and the vehicle was safe\u2014despite ongoing issues.  I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1\u20132 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11653114,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2025","dateComplaintFiled":"04/07/2025","vin":"KNDJ23AU7M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds, the vehicle had stalled. During the failure, the check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed that the oil level was extremely low, due to a faulty cam shaft. The vehicle was not repaired. The contact was informed that the VIN was included in the NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11653285,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2024","dateComplaintFiled":"04/07/2025","vin":"KNDJ33AU6M7","components":"ENGINE","summary":"I have contacted Kia several times about this recall, the latest being today. I tried to schedule an appointment with Galeana Kia in Fort Myers, FL. The service departement told me there was no remedy for this recall. I referred the dealer to the Kia website. \"Remedy DEALERS WILL INSPECT AND REPLACE THE ENGINE AS NECESSARY, FREE OF CHARGE. DEALERS WILL ALSO INSTALL PISTON-RING NOISE SENSING SYSTEM (PNSS) SOFTWARE, FREE OF CHARGE. OWNER NOTIFICATION LETTERS ARE EXPECTED TO BE MAILED APRIL 4, 2025. OWNERS MAY CONTACT KIA CUSTOMER SERVICE AT 800-333-4542. KIA'S NUMBER FOR THIS RECALL IS SC336.\"  I then called Kia directly. They told me to contact the dealer. I told them I already had done so. The Kia rep told me that I had to wait for the dealer. I said I don't accept that because the KIA website lists the remedy. I eventually spoke to two supervisors. I was told that Kia does not own the dealership, so they can't force them to service the recall. Kia told me that if I went to the dealer now the dealer would bill me. I said that is unacceptable. In November 2024 I had an issue with my Kia that may be related to this recall. My vehicle stalled and I could not restart it. I had it towed to Galeana Kia. Turns out that the oil level was low in the engine. However, there was never any warning or warning light indication that the oil level was low. I was billed $315.96. I expect to receive a refund of that amount as this is related to the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11651966,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"04/01/2025","vin":"KNDJ23AU7M7","components":"STEERING,SERVICE BRAKES,ENGINE","summary":"Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks  [XXX]  [XXX]  and I have had serval oil changes at Walmart only since I got the vehicle from carmax  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11651362,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2022","dateComplaintFiled":"03/28/2025","vin":"KNDJ23AU8M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds and accelerating, the vehicle occasionally shuddered or stalled, forcing the contact to pull over onto the side of the road to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local Auto Zone, where a diagnostic scan retrieved information for a cylinder #1 misfire. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic testing was required to determine the cause of failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11649464,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2025","dateComplaintFiled":"03/20/2025","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"car has a recall, engine keeps stalling. engine is knocking due to oil pistons","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11649200,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2025","dateComplaintFiled":"03/19/2025","vin":"KNDJ23AU4M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The low oil warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11648867,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2025","dateComplaintFiled":"03/17/2025","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"The engine in my 2021 Kia Soul has been experiencing serious performance issues consistent with Recall SC336. The vehicle has erratic RPM fluctuations while idling and has stalled multiple times at stoplights and in traffic. When this happens, it fails to restart immediately, leaving me stranded and creating a serious safety risk. The vehicle has been at Step One Kia in Fort Walton Beach, FL, for 2 weeks. The dealership claimed the issue was caused by a clogged air filter, replaced it,  & stated the car was \u201cadequately repaired.\u201d However, when I attempted to pick up the vehicle, the Check Engine Light was still on. The owner of the dealership took the keys back and said I would receive a follow-up call on Monday. No call was ever received.  I contacted Kia Headquarters and was told to \u201cpick up the car and drive it if I choose to\u201d because there is no remedy available. When I requested a loaner vehicle, I was initially told it was not guaranteed because this was \"not an engine issue.\" When I pointed out that the symptoms were directly related to engine failure, the representative backtracked and said a loaner was simply \"not guaranteed.\"  1. A clogged air filter does NOT cause stalling at idle or failure to restart. A clogged filter would cause gradual power loss, not sudden shutoffs. 2. The Check Engine Light remained on after the repair, proving the issue was not fixed. 3. The dealership refused to conduct recall-related tests, including the PNSS and oil consumption tests.  The car stalls in traffic, increasing crash risk. It fails to restart immediately, leaving me stranded. Kia\u2019s refusal to diagnose the issue properly puts my safety at risk.  The vehicle is still at the dealership but has not been properly inspected for recall-related failures. Kia refuses to acknowledge a remedy and denies a loaner vehicle. Since these symptoms match Recall SC336, I urge NHTSA to investigate Kia\u2019s failure to inspect and repair affected vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11648708,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2025","dateComplaintFiled":"03/17/2025","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"[XXX], driving down highway [XXX] the car lost power.  I was able to start it up again but was misfiring where I drove it home.  I had it towed on March 12 to Koon Kia Service, 9610 Reistertown Road, Owings Mill, MD 21117-4128.  On Friday, March 14, 2025 I spoke with Blaine in the Service department and he said I after a diagnostic my car indicates that I need a new engine to repair my car.  Today, I called and spoke with Blaine and told him about the recall SC336 and he said the was no remedy for this recall.  I told him I would call Kia Customer service which I did and received case #[XXX] from Denise.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11648188,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2025","dateComplaintFiled":"03/13/2025","vin":"KNDJ63AU9M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was unable to pull over to the shoulder of the roadway and was assisted in pushing the vehicle to a safe location, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11648207,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"03/13/2025","vin":"KNDJ23AU1M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was completing a U-turn, and the accelerator pedal was depressed to the floorboard however, the vehicle lost motive power. The contact came to a complete stop while approaching a red light; after the light turned green, the contact depressed the accelerator pedal and the vehicle responded and was driven to the destination. The following day the contact\u2019s wife attempted to drive the vehicle; however, the failure recurred, and the vehicle lost motive power. The check engine light warning illuminated. The following day, the check engine warning light illuminated again while the contact was driving, and the vehicle stalled. The contact towed the vehicle to the residence. The vehicle was then towed to a dealer where it was diagnosed with engine failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647329,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"03/10/2025","vin":null,"components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the engine experienced excessive oil consumption. Eventually, while at a stop light with the Auto START/STOP activated, the vehicle failed to restart and was towed to the local dealer. The dealer indicated that the engine failed due to a loosened oil filter, which caused oil to leak from the engine. The contact was advised that the engine needed to be replaced. The vehicle was later towed to the local mechanic who diagnosed that the piston rings were faulty and had caused the engine to fail. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 141,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647195,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2025","dateComplaintFiled":"03/09/2025","vin":null,"components":"ENGINE","summary":"The engine in my 2021 Kia Soul has been experiencing serious performance issues that align with Recall SC336. The vehicle frequently exhibits erratic RPM fluctuations while idling, and on multiple occasions, it's completely shut down while stopped at traffic lights or in traffic. When this happens, the vehicle does not restart immediately, leaving me stranded / creating a safety risk. I reported this issue to an authorized Kia dealership, but they refused to perform proper diagnostic tests related to the recall. Instead, they blamed a clogged air filter as the cause of the stalling. This explanation does not make sense.  Why the Dealership\u2019s Explanation is Incorrect: 1. A clogged air filter does NOT cause sudden stalling at idle or failure to restart. If an air filter were completely clogged, the engine would lose power under acceleration, not stall at idle. The engine requires very little air at idle, so a dirty filter would cause gradual power loss, not sudden shutdowns. 2. My symptoms match Recall SC336, which involves piston oil ring failure. Erratic RPMs, stalling, and failure to restart are all signs of compression loss or internal engine damage. 3. The dealership is refusing to conduct recall-related tests. I requested a PNSS (Piston Noise Sensing System) test and an oil consumption test, but the dealership refused. Instead, they tried to charge me for an air filter replacement, ignoring possible recall-related failure.  Safety Risks: The vehicle stalls at stoplights and in traffic, increasing crash risk. The car fails to restart immediately after shutting down, leaving me stranded.  Inspection Status: The vehicle is at the dealership, but they have not inspected it for recall-related failures. Kia Corporate was contacted but supported the dealership\u2019s incorrect assessment. Warning Signs Before Failure: Erratic RPM fluctuations at idle began before the first shutdown. Check Engine Light was on but cleared but cleared by the dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647062,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2025","dateComplaintFiled":"03/07/2025","vin":null,"components":"ENGINE","summary":"I am experiencing a serious safety issue with my 2021 Kia Soul. My vehicle is consuming excessive oil, which should not be happening under normal operating conditions. The check engine light is on, and while driving, the car suddenly shuts off and displays the battery symbol before losing power completely. This has happened multiple times, creating a dangerous situation where my vehicle loses power unexpectedly on the road.  I took my car to a mechanic, who confirmed that the engine is consuming oil at an abnormal rate. The mechanic also informed me that there is a known recall on certain 2021-2023 Kia Soul models due to defective piston oil rings, which can cause excessive oil consumption, engine failure, and even fires. However, when I contacted Kia\u2019s customer service and provided my VIN, they stated that my vehicle is not included in the recall, despite exhibiting the same symptoms.  This is a serious safety hazard, as my vehicle is at risk of sudden engine failure while in motion. Kia has issued recalls for similar models, but my specific VIN has been excluded, even though I am experiencing the exact same defect. I am requesting that NHTSA investigate this issue further to determine whether more vehicles should be included in the recall before this defect leads to accidents or injuries.  I am available to provide further documentation, including inspection reports, oil consumption records, and any additional information needed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11646862,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2022","dateComplaintFiled":"03/06/2025","vin":"KNDJ23AU8M7","components":"ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM","summary":"The contact owned a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while starting the vehicle, there was an abnormal ticking sound coming from the vehicle. The contact stated that there was an abnormal burning electrical odor. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on other occasions while the vehicle was idling, the RPM fell. The dealer and manufacturer were made aware of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11646612,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2025","dateComplaintFiled":"03/05/2025","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"ON WAY TO WORK MY CAR STALLED ENTERING HIGHWAY TOOK CAR IN TO GET CHECKED THEY SAID THERE WAS NOTHING WRONG WITH IT ..IT NEEDED OIL CHANGE .THAT WAS APPRO. 60000 MILKES...THEN JULY 2024 EXITING HIGHWAY IT STALLED AGAIN I HAD TO RESTART HAD IT CHECKED IT WAS ABOUT 72000 MILES THEY SAID SAME THING. THEN IN SEPT OF 24 IT STALLED AGAIN DAY AFTER OIL CHANGE ENGINE LIGHT CAME ON. i TOOK IN AGAIN THEY SAID ITS THE OIL PISTON RINGS SAID MY ENGINE NEEDS REPLACED AND ITS NOT UNDER WARRANTY. sO NOW ITS 8000 OR MORE MONEY  TO REPLACE ENGINE. i HAVE KNOCKING SOUNDS LIKE SOMEONEONE IS THROWING JACK AROUND CAR...","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645915,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"03/03/2025","vin":"KNDJ33AU0M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V0999000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle suddenly stalled and shut off unintendedly. The contact restarted the vehicle and continued driving. There was a knocking sound coming from the engine compartment while driving at various speeds. The failure was intermittent. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,533. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645986,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/03/2025","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound emanating from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the piston rings. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the contact was informed that the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645623,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/1998","dateComplaintFiled":"02/28/2025","vin":"KNDJ23AU2M7","components":"ENGINE","summary":"Consistent oil burning of about one quart per 1,000 MI I think an exact number would be .8 per 1000 occasional misfiring and stalling presumably due to improperly heat treated piston rings like other recalls","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645193,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2025","dateComplaintFiled":"02/26/2025","vin":"KNDJ53AF3M7","components":"ENGINE","summary":"Engine failure of the 1.6 liter turbocharged GDI engine at 102,670 miles.  Engine light went on while driving back on the Atlantic City Expressway and engine lost power reduced to 45MPH.  Had car towed to dealer and was told the engine was no longer usable and had to be replaced.  KIA engines are failing at an alarming rate and a recent recall  of the same year KIA Soul is in effect.  My KIA engine is not the recalled engine but my failure was pretty much the same as the 2.0 Liter engine.  I think an investigation of my 1.6 liter turbo GDI should be made as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11644815,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"02/25/2025","vin":"","components":"STEERING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while turning the ignition on and off, there was a knocking sound coming from the dashboard. After pulling into a parking lot, a red exclamation point illuminated the instrument panel, and the steering wheel seized. The contact was able to coast out of the way by driving forward. The vehicle was turned off and towed to the dealer. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred two more times while driving at various speeds, and the vehicle was towed to the dealer each time. The dealer was unable to determine the cause of the failure. The dealer informed the contact to return the vehicle if the failure recurred. The manufacturer was informed of the failure by the dealer and a case was opened. The manufacturer advised the dealer to replace the electric power steering module should the failure recur. The failure mileage was 53,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11644403,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2025","dateComplaintFiled":"02/23/2025","vin":"KNDJ23AU0M7","components":"ENGINE,VISIBILITY/WIPER","summary":"Engine does not work properly. It is loud and car shakes. Dealership had me do maintenance and did not fix the problem.  Rear windshield wiper pours out fluid and turns on with no reason. They say there is a short however it turns on and blocks my rear window view every while just driving, or using my turn signal, I have to mess with the switch while driving to finally get it to stop.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11643735,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"02/19/2025","vin":"KNDJ23AU9M7","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"We were going south on [XXX] about 25 mph intending to make a left turn onto [XXX]  My wife said \u201cslow down or you won\u2019t make the turn\u201d to which I replied \u201cI am trying but it won\u2019t slow down\u201d  As I applied the brakes to slow down to turn, instead the car started to speed up and I could not make the left turn. I continued down the road trying to slow down enough to attempt a left turn on to [XXX]  But the car continued to go even faster, so I pumped the brakes trying to slow down and get the car to stop. Instead, the car kept speeding up faster. In seeing I was close to the end of the dead-end road I swerved to the right to avoid the parked Train cars at the end of the road only to crash into the corner of a building which stopped us.  At which time I was rendered unconscious.  Something caused the car to speed up excessively and the brakes were unresponsive and should be available for further inspections. Not being able to physically get the car under control put the safety of my wife, myself, and others at risk. In researching I have found that this problem has been reproduced in real time and experienced by multiple others in recent years. Our insurance company has had the cars EDR data inspected although further inspection is warranted. There were no prior warnings or symptoms of this problem until the above incident.             INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11642273,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2025","dateComplaintFiled":"02/12/2025","vin":"KNDJ23AU2M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated that during a routine inspection, the contact became aware that the oil level was low. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that a more comprehensive diagnostic test was needed to confirm the cause of the failure. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11641982,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2025","dateComplaintFiled":"02/11/2025","vin":"KNDJ23AU4M7","components":"ENGINE","summary":"Engine stopped on the highway and was found with no oil. Probably due to oil over consumption.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11641511,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2025","dateComplaintFiled":"02/08/2025","vin":"KNDJ23AU5M7","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"Less than 24 hours after being purchased as a Kia factory certified pre-owned vehicle my daughter was driving.  While driving headlights, wipers, and dash lights went out including infotainment/CarPlay map display on a rainy day.  California requires headlights be on when wipers are used.  Occurred while doing approximately 25 mph after going over a speed bump.  When stopped and key was turned to ACC, they came back on.  Issue did not return when vehicle was started again.  Dealer has said they can find not fault.  We have located threads for this issue with other Kia models on [XXX] .  One common factor is they are key start, not push start models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11621372,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2024","dateComplaintFiled":"10/22/2024","vin":"KNDJ53AF6M7","components":"FUEL/PROPULSION SYSTEM","summary":"My car has never had the gas mileage that is advertised; it\u2019s always been about 3-4 mpg less than the 28 mpg city/31 mpg highway. Recently, I had multiple engine system failures with the plug-in check devices at places like AutoZone saying my ignition coils were misfiring, and after bringing it to the dealership twice for about 1.5 months each time for a total of 3 months, they replaced the fuel injectors and a few other parts the first time before releasing the car to me only to have the same errors come back within 24 hours and I ended up bringing it back only for them to tell me the entire fuel pump system is shot and needed to be completely replaced and all fuel flushed out.   Both times I brought it in they claimed it was due to bad gas, but after talking to my insurance, my claim agent concluded it was not bad gas as newer cars like mine have internal sensors that will completely stop the car from driving or even turning on if bad gas is detected to prevent further damage and that\u2019s never been the case for me. I\u2019ve always been able to drive my vehicle and the only noticeable issue would be my fuel mileage. I\u2019ve had the new fuel pump system for about a week now, and my fuel mileage is around 28-29 mpg, more than it\u2019s ever been since I bought the vehicle back in November 2020. I\u2019ve only ever had a max of 26 mpg no matter how or where I drive.   I did find recalls on similar makes of cars with the same year as mine from both Kia and Hyundai, and I believe that the Kia Souls around 2020-2021 also have faulty fuel pump systems and should be recalled. I don\u2019t know how many of them are out there, but despite only having 50k miles on my car, the bad gas diagnosis excluded it from the warranty and I had to pay out of pocket the $1,516.83 for the fuel pump system replacement and flushing of the \u2018bad gas\u2019 at the Kia dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11620874,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2024","dateComplaintFiled":"10/20/2024","vin":"KNDJ23AU6M7","components":"POWER TRAIN,ENGINE","summary":"1.) We were driving to Nashville and once my car got around 70,000 mile my check engine light came on. Then my car started to make a humming noise. We pulled over to check the oil the oil was fine. Once we got back into the car and left the gas station the light started to blink. Yes  2.) We were on the highway, and if the engine could have blown up or we could've got stuck on the way there and back. Also, the where the car started to act up was around a bad neighborhood. 3.) Yes 4.) Yes 5.) The car started to hum but once my car hit 70,000 miles the check engine light came on and started to flash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11608842,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"08/15/2024","vin":"KNDJ23AU3M7","components":"UNKNOWN OR OTHER","summary":"My car kept on breaking down and it happened twice. When i contacted the Kia customer service, they told me the wait time until i can get the car ready is about 2 months and until then im gonna have to either rent a car that they would pay $44 for, which is clearly not enough. I need to get to places, job and school. How am i supposed to afford for this or do anything about it. I want my car fixed and its also covered under the warranty since i bought it in 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11604895,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2024","dateComplaintFiled":"07/27/2024","vin":"KNDJ22AU3M7","components":"ENGINE","summary":"Week of July 22, 2021: - initial problem started with pulling into a slightly sloped driveway and car engine dying even though clutch down and braking. Acted as though clutch not pressed down.   - running errands around town. When I initially started driving in first gear, very jerky (like I didn\u2019t know how to drive stick). Lots of stop and go and continued driving this way.   Heading home, when I let foot off gas, car died. I would have to start, while trying to come to stop. If I had to stop, I had to keep foot on accelerator so it wouldn\u2019t die. When I started driving again, loss of power-so much that I had to make sure traffic totally clear if having to cross traffic. Every once in a while, while shifting, I could hear something loud in engine.   - Immediately contacted Kia to get in for service\u2026soonest available appointment is August 8, 2024. They had me check oil and barely any on dipstick. Car has only 23,750 miles. They told me that \u201cit\u2019s not unusual to have to put a quart of oil in every 1,000 miles\u201d.  Red flag to me\u2026seems very excessive to need to do that on this new of a car. The service advisor also told me that it\u2019s also not unusual to not have a warning light come on for low oil.   I put in two quarts of what was used during last oil change and what is recommended - Mobil 1 5W20 full synthetic. When I started car, actually sounded worse and now the Check Engine light is on.  The car is too dangerous to drive so called Kia Roadside Assistance and had it towed to dealer. Not sure when they will get to it to be able to determine problem but I am without transportation.  Purchased an extended warranty when I bought the car - you think I should have a loaner. Seems like lots of Kia Soul owners having same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11585981,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2024","dateComplaintFiled":"04/29/2024","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"I was travelling on [XXX]  in highland Indiana when my engine stopped powering my car and I heard knocking inside. I smelled like and saw smoke everywhere  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11580624,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2024","dateComplaintFiled":"04/02/2024","vin":"KNDJ33AU6M7","components":"ENGINE","summary":"Our vehicle is burning 1 to 2 quarts of oil every 1 thousand miles. They say this is normal but it seems excessive. I'm afraid the engine is going to die while driving it. This is dangerous and needs to be looked into. I'm not the only one with this issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11579942,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2024","dateComplaintFiled":"03/28/2024","vin":"KNDJ33AU9M7","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own.  The car powers off while going down the road.  The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped.  The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago.  They have not reached out to me.  I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles.  The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light.  The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated \"bank 1 running lean\".  I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine.  Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11575133,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"03/03/2024","vin":"KNDJ23AU7M7","components":"SERVICE BRAKES","summary":"At my last six month servicing the service person neglected to notice my annual inspection was due. He did, however, tell me my brake pads needed replacing. I asked how that was possible since the car had less than 10,000 miles on it. He went to check with the manager after which he came back and said my brakes were fine. I got a ticket two weeks ago for not having a current inspection. I tried to contact the dealer a half dozen times via phone and their chat feature. They did not get back to me as promised. I scheduled an inspection at a local station and the mechanic noticed when he took my tires off for rotating that my brake pads measured 5.32 seconds. There was no apparent reason for this unusual wear and tear. I tried again to reach the dealer to ask why there would be excess wear on the pads and again heard nothing back. I contacted Kia of America but they would only take a report until I got a diagnosis from a certified dealer. I reminded the rep that there would be a record from my last servicing of 11/23 but was put off with repetitions of the script they use. I am concerned that there is an issue with the rear brake installation on this car that could lead to a dangerous condition for drivers.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574395,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2022","dateComplaintFiled":"02/28/2024","vin":"KNDJ33AU0M7","components":"SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM","summary":"My vehicle at three months had transmission failure like many 2021 Kia souls after the repair I began to experience, mini electrical issues and steering issues which are very common for this model year. Most recently I have taken it in for electrical issues. My rear brake lights are not working the fuses burn and the wiring has burned.  in addition, there is a bulletin that Kia put out to their dealers asking to repair suspension and steering problems on hundreds of thousands of vehicles but this is not a recall yet my vehicle experience the same symptoms and my vehicle was not repaired siding I was too close to the end of my warranty  please see the last page the Kia bulletin regarding popping in the steering  the dealer installed parts at purchase of the vehicle in 2021 and please see the brake light repairs    Kia motors forced me to sign a disclaimer when the when the transmission went out siding, I would never complain about the vehicle. After submitting a case to the department of Justice in California, Kia instantly reopened my case.     The wiring repairs were recorded on my invoices as #Warranty repairs, but when I call Kia motors themselves, they do not show any warranty repairs performed on my vehicle. I don\u2019t understand why they are hiding this information.   Again, please see the Kia bulletin in my attachments they did not repair my vehicle based on the bulletin.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574432,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2024","dateComplaintFiled":"02/28/2024","vin":"KNDJ33AU0M7","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed at night, he became aware that the headlamps were not functioning properly. The exterior lighting warning light was illuminated. The vehicle was taken to the dealer, who determined that a short in the electrical system resulted in exterior lights burning out and identified burned wiring. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 13,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11570756,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2023","dateComplaintFiled":"02/08/2024","vin":"KNDJ23AU7M7","components":"POWER TRAIN","summary":"In April 2023 I purchased a 2021 Kia Soul. I had no issues at all with my Used Kia Soul. In Nov 2023 I was in an accident. I hit a deer and that did cause damage. My insurance company fixed it. I got my car back in Dec [XX], 2023 with approximately 96,000 miles on it. A few days later on my way to work. I entered the highway the car was running fine at 70mph then all of a sudden it lost power.. No power in the middle of the busy Atlanta Highway!! I was able to coast onto the shoulder. At that point I turned the car off. Turn the car back on to see if I was able to get it into Drive. Unfortunately that didn\u2019t work my car didn\u2019t move at all. I had to call the tow company get it towed back down to the collision shop. Only for the collision shop to send it to a Kia dealership. My car had been at the dealership for a few weeks.   Today is February 8. I got the notice from my insurance company that the Kia dealership said I had metal shavings inside of my transmission and fluid. How does that happen? Then I decided to do some research and I noticed that this transmission is a problem. Not only a problem for people that are struggling with bills and finance charges but a problem with the manufacturing of this product. I\u2019m not sure why there isn\u2019t a recall on this transmission, if I was unable to get off of the highway I would have been hit. What is being done about this problem?    To add injury to insult my 100,000 mile warranty isn\u2019t any good because I\u2019m the second owner of the car. I don\u2019t understand how this isn\u2019t a safety recall issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11570879,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2024","dateComplaintFiled":"02/08/2024","vin":"KNDJ33AU5M7","components":"ENGINE","summary":"My engine is completely gone! I\u2019ve been having issues with my oil since I\u2019ve got the car and when I check my oil it\u2019s almost always empty it\u2019s a oil leak in the car and it\u2019s not leaking on the ground it\u2019s going elsewhere! A lot of mechanics have told me the same thing! I get my oil change every time it\u2019s required.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565758,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2024","dateComplaintFiled":"01/16/2024","vin":"KNDJ23AU3M7","components":"ENGINE,VISIBILITY/WIPER","summary":"Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11564295,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2023","dateComplaintFiled":"01/08/2024","vin":"KNDJ23AU5M7","components":"UNKNOWN OR OTHER,ENGINE","summary":"For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is \u201cnormal\u201d and it\u2019s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11558931,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2023","dateComplaintFiled":"12/07/2023","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING,POWER TRAIN","summary":"The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11554939,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2023","dateComplaintFiled":"11/13/2023","vin":"KNDJ23AU1M7","components":"SUSPENSION","summary":"Turned my wheel to pull out of a parking spot. I heard a grinding noise as I moved forward and then lost the ability to steer my car. I was able to get my car off the street and upon inspection found my left front tie rod had snapped in half.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11553364,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"11/03/2023","vin":"KNDJ23AU3M7","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My 2021 Kia Soul was an attempted theft. The vehicle was locked and the would-be thieves gained access by breaking the passenger rear window. The True failure is in the ignition system. As the thieves tore apart the steering column and dismantled the ignition system, and they were ready to pull away before being interrupted. This defect in the simplicity and ease of access to the ignition system without ANY safe guards to prevent theft poses a safety risk to those who may interrupt would-be thieves in the action. While also posing a risk to the general public by inciting further possible road hazards, due to the nature of those operating the vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11552757,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2023","dateComplaintFiled":"10/30/2023","vin":"KNDJ33AU2M7","components":"STEERING","summary":"First off I do not use my lane keep assist. When traveling at any speed on a long curves of 100 to 150 ft or longer or sitting in a parking lot with the steering wheel angled between 15 to 30 degrees either left or right of center for 15 to 30 seconds the system will (in a sense) fall asleep. On the long corners this causes a dangerous situation for the driver and others because with the system falls asleep it will continue tracking the same course without recentering unless forced to re-engage. In other words it will not come out of the curve without forceful input from the driver. The vehicle has been in to the dealer where the issue has been dulpicated and confirmed by two technicians and dismissed by master tech without actually test driving. This issue should be labeled warning because serious injury or death will eventually happen.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11551951,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"10/26/2023","vin":"KNDJ23AUXM7","components":"UNKNOWN OR OTHER,ENGINE","summary":"car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11551411,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2023","dateComplaintFiled":"10/23/2023","vin":"KNDJ23AU3M7","components":"STRUCTURE","summary":"My car 2021 Kia Soul S, with 28, 000 miles has a water leak issue in the passanger side.  The water accumulates on the floor causing mold issues so severe that it has infected the back seat. There is too much condensantion inside the car.  I cannot drive the car because i am allerguc to mold, it is hazardous to my health. Please help. I have warranty on the car and an extended warranty. Please see pictures","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11544912,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2023","dateComplaintFiled":"09/16/2023","vin":"KNDJ63AU9M7","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"We were traveling on the freeway 70 mph surrounded by heavy traffic at night, the vehicle started surging and bucking, shaking violently. The rpm's swung wildly from 2000 to above 3500 and car started to decelerate quickly in heavy traffic. I was able to get the car into right lane but feared being rear ended due to speed falling abruptly. Even though accelerator was being depressed and engine running car would not go and loosing power fast. I was able to turn off at an exit and there was just enough enough power to make it up a slight hill and turn right onto a round-a-bout where the vehicle would no longer move, abruptly stopping the fast traffic behind and again fearing a rear end collision to us. The engine produced power but nothing going to wheels, it was as if vehicle was in neutral no matter where the shift selector was placed. The police helped to push us off the road into a parking lot.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11543795,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2022","dateComplaintFiled":"09/11/2023","vin":"KNDJ33AU0M7","components":"STEERING,POWER TRAIN,SERVICE BRAKES","summary":"The contact owns a 2021 Kia Soul. The contact stated that while the vehicle was idling, the vehicle stalled. Additionally, the contact stated that after activating the air conditioning the vehicle lost motive power and decelerated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. Also, the contact stated while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor causing the braking distance to be extended. The contact stated that there was popping sound coming from the steering column while turning the steering wheel in either direction. The contact stated the headlights were dim and failed to properly illuminate the roadway and the rear brake lights also failed illuminate while depressing the brake pedal. The vehicle was taken to the local dealer to be diagnosed. The contact stated that the rear brake light wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11540150,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/19/2023","dateComplaintFiled":"08/22/2023","vin":"KNDJ23AU8M7","components":"AIR BAGS","summary":"I had a crash that severely impacted the front end of this vehicle and the airbags did not deploy. I have minor injuries.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11534677,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2023","dateComplaintFiled":"07/26/2023","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"Vehicle shuts off after being idle (stopped at a red light, stopped in traffic). It goes completely dead & will not turn back on for 5 minutes or so. I have had the car for 11 months & it is currently at the dealership having the engine replaced for the third time. Kia has diagnosed the problem as \u201clow compression\u201d in the engine but does not know why so their solution is replacing the engine whenever it starts stalling again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11531039,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2023","dateComplaintFiled":"07/08/2023","vin":"KNDJ23AU7M7","components":"ENGINE","summary":"I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11530666,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2023","dateComplaintFiled":"07/06/2023","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"While driving my kia soul 2021 it had a complete engine failure.  Completely shut down!!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11525648,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2023","dateComplaintFiled":"06/06/2023","vin":"KNDJ33AU0M7","components":"POWER TRAIN","summary":"I was on the freeway, and the car was shuddering a bit before I lost the ability to accelerate. It would rev but no power to the wheels. Had to pull over and get towed to the dealer. I think it may be a transmission failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11524589,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2023","dateComplaintFiled":"05/31/2023","vin":"KNDJ23AU6M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Kia Soul. The contact stated that after he purchased the vehicle, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was inspected by an independent mechanic and the contact was informed that the crank sensor was faulty. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer where it was inspected and diagnosed that the drain plug gasket needed to be replaced and that every 1,000 miles a quart of oil needed to be added. The vehicle was repaired; however, the contact stated that he was concerned that he had to add a quart of oil every 1,000 miles. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11516094,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2023","dateComplaintFiled":"04/08/2023","vin":"KNDJ63AU6M7","components":"POWER TRAIN","summary":"I bought my 2021 Kia Soul on 10/21/20. Then on 11/11/20 my car started having transmission issues within less than one month of ownership & nearly 1000 miles on it. The transmission was replaced in late Nov./early Dec. of 2020.  On 12/15/22, My Soul started revving up & the RPM needle was bouncing while driving, but the car would not go any faster when I pressed the gas pedal. I realized, I was having transmission issues with my 2021 Kia Soul, AGAIN. The car has less than 37,500 miles on it. I contacted Power Kia of Salem Oregon that day & the first appointment that I could get was on 12/29/22. I had the car towed to Power Kia on 12/27/22, then received a voicemail & text msg. from Power Kia on 12/28/22 that they will diagnose the issue. That was the last time that I got any information about my car without me contacting them.  It has been OVER THREE MONTHS & Power Kia STILL has my vehicle & has not bothered to contact me with updates unless initiated by me. They have not provided any assistance for transpiration during this difficulty, even though that I told them multiple times, that I commute 80 miles daily. I bought a brand-new car to have reliable transportation to & from work, only to have to replace the transmission TWICE & be without my vehicle for nearly four months.  The complete disregard of my safety by Power Kia when driving a car with a faulty transmission is reprehensible. I have developed anxiety issues, have had sleepless nights, and now have panic attacks just at the thought of dealing with this matter.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11510524,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2023","dateComplaintFiled":"03/07/2023","vin":"KNDJ63AU3M7","components":"ENGINE","summary":"Engine light was on , I was driving the turn off I take the car to Kia they\u2019re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11508531,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2023","dateComplaintFiled":"02/22/2023","vin":"KNDJ63AU3M7","components":"ENGINE","summary":"2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11508142,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2023","dateComplaintFiled":"02/20/2023","vin":"KNDJ23AU7M7","components":"ENGINE","summary":"Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11506984,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2023","dateComplaintFiled":"02/13/2023","vin":"KNDJ23AU9M7","components":"POWER TRAIN","summary":"I own a 2021 Kia Soul with 34,130 miles. Purchase brand new in 5/21. I just had it serviced on 2/3/23. On 2/10/23, I was driving toward home on I-40 east, near mile marker 418 and the rpms suddenly started to jump up and down from 1000x to 6000x and the car had no ability to go anywhere close to the speed limit. There was a whistle noise coming from under the car.  I took the I-81 north interchange to try to get the 80 or so miles back home but could not get the vehicle to go more than 15 mph. I was terrified I was going to get hit by the 18 wheelers whizzing by me. I got in the break down lane and limped to exit 8. The car began to shake violently and barely move. I got off the exit ramp praying no one would rear end me. I called Kia roadside and they towed it to the closest dealership in Moristown because they only tow up to 50 miles, unless I paid the requested $300+ to take it the extra 30 miles to my dealership where I bought the car. The service department called on 2/11/23 to tell me it was being evaluated now, but I have heard nothing else since. I had to sit at the dealership in Moristown until my sister could drive from Lexington KY to take me home. I have severe walking impediment due to broken neck from a car wreck. This whole experience was terrifying.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11507138,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2023","dateComplaintFiled":"02/13/2023","vin":"KNDJ33AU8M7","components":"ENGINE","summary":"Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11504887,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2023","dateComplaintFiled":"02/01/2023","vin":"KNDJ63AU0M7","components":"VISIBILITY","summary":"Heading to work on hwy 140, there is no trees nothing that could fall on my car the nearest car was at least half a mile away, it's 30something degrees outside and as my driving I heard a loud boom I opened up the cover to my sunroof and it was shattered, there's nothing that could have landed on it the glass was pointing upwards like it exploded out. That stretch of road I was on has nothing around that could cause that and if it had been a rock it would have hit either the front of my car or my windshield and neither were hit or anything of that nature. The only conclusion I have is that it was the temperature difference.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11504389,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2023","dateComplaintFiled":"01/30/2023","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light.  Took to AutoZone where they hooked to analyzer and came up with P0017 code.  Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24.  Told if engine light no blinking could continue driving.  No overt issues when driving at that time.  Reset light by disconnecting negative battery terminal but immediately reappeared.  On 01/19/23, engine began cutting out and running rough, turning off when brake applied.  Was able to crawl home.  Had towed into local dealership.  Now told my \"engine is bad\" and that it has been escalated to \"tech case\" with KIA central.  All maintenance up to date and no current recalls active.  Noted that case very similar to those for which class action lawsuit was filed.    This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11501455,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2022","dateComplaintFiled":"01/12/2023","vin":"KNDJ23AU9M7","components":"ENGINE","summary":"On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles).  I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru.  On the way back, the vehicle stalled out WHILE driving.  It stalled out repeatedly driving the 3 blocks to my office.  Knowing the vehicle was unsafe, I had it towed to the dealership.  The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date).  Now they keep telling me, they are waiting for the Kia hotline to contact them.    I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out.  It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall.  These engines are dangerous. Kia is doing NOTHING to resolve the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11500584,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2022","dateComplaintFiled":"01/07/2023","vin":"KNDJ23AU0M7","components":"ENGINE","summary":"On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it.  It happened on approach to a highway. It was NOT the Stop-Start System.  My car was moving while it happened.  My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering.  I took my car to KIA and they categorized this as my car \u201cstalling\u201d, but I wouldn\u2019t say that is accurate.  My car\u2019s computer seems to have malfunctioned or was hacked.  Indeed KIA\u2019s repair document shows that they performed a software update on my car to solve this.  My car\u2019s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car.  It sounded like my engine was in the wrong gear after these events.  I didn\u2019t drive my car after that episode and KIA refused to tell me what was wrong after they \u201crepaired it\u201d and performed a software update.  This article yesterday about KIA/other auto\u2019s breached is unnerving.  I don\u2019t feel safe driving the car and wish I had the ability to cut off KIA\u2019s API to my car while driving.  They should only be allowed to perform software updates or access the car\u2019s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car\u2019s computer and/or engine, etc.  I just want to make sure if I get in a serious accident that this is on record.  https://www.cyberscoop.com/car-hackers-vulnerabilities-research/","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11500246,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/31/2022","dateComplaintFiled":"01/05/2023","vin":"KNDJ33AU6M7","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"While crossing an intersection a Jeep Gladiator ran a red light causing my vehicle to hit it broad side. Front and side airbags did not deploy.  The frontend was damaged is buckled, hood about 6\", fenders crushed and the grill was destroyed. Driver's door wouldn't open. The seatbelt didn't restrain my wife enogh to keep her from hitting the steering wheel. This caused bruises on her leg , abdomen and chest areas.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11490664,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2022","dateComplaintFiled":"10/24/2022","vin":"KNDJ23AU4M7","components":"ELECTRICAL SYSTEM","summary":"Horn fails to operate.  2nd time for this car. 1st time was repaired by dealer as warranty.  Now failed again.  Car only has 14000 miles on it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11490326,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2022","dateComplaintFiled":"10/21/2022","vin":"KNDJ22AU9M7","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop.  I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11488642,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2022","dateComplaintFiled":"10/10/2022","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485768,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"09/21/2022","vin":"KNDJ23AU0M7","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"When exiting the highway, I pushed on brake to slow down and car accelerated at fast speed and had to use emergency brake.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473151,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2022","dateComplaintFiled":"07/09/2022","vin":"Kndj23au2m7","components":"ENGINE","summary":"good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471802,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2021","dateComplaintFiled":"06/30/2022","vin":"KNDJ23AU7M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number:  21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471615,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2022","dateComplaintFiled":"06/29/2022","vin":"kndj23au6m7","components":"UNKNOWN OR OTHER","summary":"On May 15, 2022 my house burned and all my belongings and the home were a total loss. The fire origination specialist brought in by my homeowners Insurance Company reported the back left of the garage was the origination spot and that my 2021 Kia Soul was parked face in on the left side of the garage. The car was charred and the Chrysler 300 parked next to it was also damaged but recognizable. The Kia had been unused for 24 hours plus. Both the auto and home owners insurance companies are investigating the Kia as the source at a salvage company in Lumberton, NC.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11469351,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"06/15/2022","vin":"KNDJ33AU1M7","components":"UNKNOWN OR OTHER","summary":"After stopping on a grade and after the engine shuts off, and you take your foot off the accelerator pedal to move forward,  there is a lengthy pause (sometimes) before the engine restarts and proceeds forward. If there is a vehicle behind you it can be unnerving and if they are real close it could cause an accident. I had the dealer check it and they could not find any service bulletins on that issue.  This has happened on multiple occasions.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11468424,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"06/09/2022","vin":"KNDJ23AU7M7","components":"AIR BAGS","summary":"Airbags didn't deploy with hard frontal contact.  Vehicle is being held by insurance company so it can be looked at. Vehicle has been inspected by insurance company as total loss.  Front end is destroyed and frame is bent.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11465852,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2022","dateComplaintFiled":"05/23/2022","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11457680,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2021","dateComplaintFiled":"03/21/2022","vin":"KNDJ23AU2M7","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son\u2019s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11455868,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2022","dateComplaintFiled":"03/09/2022","vin":"KNDJ23AU3M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) and the vehicle was taken to the dealer for recall repair. The dealer replaced the piston rings; however, the Piston Ring Noise Sensing System (PNSS) software was not updated as it was not available during the recall repair. The contact stated while driving 35-45 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact turned off and restarted the vehicle, and she was able to continue to drive the vehicle. The contact stated that the failure reoccurred the next day. A warning message illuminated, indicating that the Auto Collision was about to be deactivated. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the next availability was in April. The contact also called several unknown dealers who advised that the next availability was in April or May. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the completion of the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,100. Parts distribution disconnect. Kia\u2019s lack of ability/failure to address and fix the vehicle\u2019s recall in a timely manner.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11445255,"manufacturer":"Kia America, Inc.","crash":true,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/01/2021","dateComplaintFiled":"12/28/2021","vin":"KNDJ23AU4M7","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"My daughter was driving her 2021 KIA Soul S and a Chevy Silverado suddenly pulled in front of her. The crash report says impact was at 50 mph. My daughter survived the crash; however, the vehicle immediately caught on fire and flames entered the cabin from what was left of the engine compartment. Her airbag inflated, but did not deflate. She punched the airbag to make enough room for her to try and exit the vehicle, but her driver's door would not open using the handle even after manually unlocking the door. Only after repeated Black Belt level martial arts' kicks and elbow thrusts did the door open and my daughter was able to exit before the car was consumed by flames. A police report and picture will be sent. Please investigate - no one should have to suffer fate of burning to death.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11441786,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2021","dateComplaintFiled":"11/27/2021","vin":"KNDJ23AU1M7","components":"POWER TRAIN","summary":"The vehicle started loosing power. the engine would rev up but the car wouldn't go. the car had to be towed to the dealership because the vehicle would not engage into drive or reverse. the dealership is replacing the transmission. It is the IVT transmission","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11439326,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2021","dateComplaintFiled":"11/04/2021","vin":"KNDJ23AU9M7","components":"UNKNOWN OR OTHER","summary":"The Plastic Ignition Switch for my vehicle is an invitation to steal my car.  Which is exactly what happened.  I could have been harmed had I seen this happening.  Many people on the streets of Milwaukee could have been harmed as well, because my stolen vehicle ended up in a Police car chase and caused almost $9,000 worth of damage. Kia knows this is happening to their customers.  This component have been inspected by the police and insurance company.  Their was no warnings of this known problem with the ignition.  I would not have bought that problem.  I wasn't aware of this until my car was stolen.  This is not fair and something should be done.  People could die because so many of these Kia car thefts end up in a Police Chase through the City.  Also, I could have been hijacked or worse.  This is not a safe car to be on the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11437518,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2021","dateComplaintFiled":"10/20/2021","vin":"Kndj23au6m7","components":"UNKNOWN OR OTHER","summary":"I put my car in park, turned off my car, and it lit up with an alarm saying that my car was not in park. It doesn't happen every time but it has happened twice.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11436779,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2021","dateComplaintFiled":"10/14/2021","vin":"KNDJ33AU5M7","components":"UNKNOWN OR OTHER","summary":"Over the course of 24 hours car would not accelerate when depressing the pedal, although the engine was revving.  This occurred 3 times at intersections when the car was stopped at a light. The car only has 3,500 miles on in it; it was purchased in April 2021. On the way to the dealer it was also bucking and stuttering.  Very concerned about the safety of the car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11434655,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2021","dateComplaintFiled":"09/28/2021","vin":"KNDJ23AU8M7","components":"UNKNOWN OR OTHER","summary":"Car was stolen using a known design flaw.  Now both of my cars are in the shop because of this","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11425706,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2021","dateComplaintFiled":"07/20/2021","vin":"KNDJ33AU1M7","components":"ENGINE","summary":"The contact owns a 2021 Kia Soul. The contact stated while driving at various speeds, the vehicle stalled on several occasions. There were no warning lights illuminated. The engine failure message was displayed. The contact received notification of NHTSA campaign number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in vehicle. Additionally, the contact was informed of an oil flow failure. The vehicle was not repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11425410,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2021","dateComplaintFiled":"07/19/2021","vin":"KNDJ23AU1M7","components":"ENGINE AND ENGINE COOLING","summary":"The contact owned a 2021 Kia Soul. The contact stated that soon after purchase of the vehicle, she discovered both low coolant and low oil levels upon inspection of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to the dealer on two separate occasions. On her second visit, the contact stated that the dealer informed her to bring the vehicle back in 1,000 miles to check both oil and coolant levels to monitor the issues. The contact called the dealer back the next day to inform them that the coolant level had already begun to run low. The contact also stated that the auto start feature failed to operate by stalling upon depression of the accelerator after coming to a complete stop, without warning. The dealer offered the contact a trade-in. The contact was placed in another vehicle. The manufacturer had yet to be notified of the failure. The contact no longer owns the vehicle. The failure mileage was 2,416.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11421958,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2021","dateComplaintFiled":"06/23/2021","vin":"Kndj23AU2M7","components":"UNKNOWN OR OTHER","summary":"My vehicle has stalled several times. I was speeding up to merge on the freeway, pressed my foot hard on the gas, it went slow and a lot of smoke came from the back of the vehicle. I took my vehicle to a Kia dealership and was told that has nothing to do with the recall. I was there less than 30 minutes and feel like my issues were not taken seriously.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11416073,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2021","dateComplaintFiled":"05/11/2021","vin":"KNDJ23AU9M7","components":"POWER TRAIN","summary":"I I WAS ON THE INTERSTATE AND MY CAR STARTED MAKING A LOUD NOISE AND DECELERATED.  IT SEEMED TO LOSE POWER, I TURNED AROUND AND STARTED HOME AS I WAS VERY FRIGHTENED.  THE CAR ACCELERATED WITHOUT PRESSING THE GAS, DECELERATED WITHOUT PRESSING THE BRAKE.  THE TACHOMETER WAS SWINGING AROUND WILDLY.  THE CAR MOST OF THE TIME SEEMED TO HAVE NO POWER.  I WAS AFRAID OF A REAR END HIT BY ANOTHER CAR OR FLYLING INTO THE BACK OF THE CAR IN FRONT.  I WAS TRYING TO LIMP IT IN TO THE DEALER.  THE CAR ONLY HAD 3400 MILES ON IT AND I HAD HAD IT FOR 7 MONTHS.  AT ONE POINT I HAD TO STOP FOR A RED LIGHT AND THE CAR WOULD NOT MOVE.  I PUT ON THE WARNING FLASHERS AND TIRED TO EDGE TO THE SIDE OF THE STREET AS THERE WAS A BIT OF SLOPE.  I TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO GET IT TO THE DEALER ABOUT 2 MILES AWAY WITH VERY LITTLE POWER.  THEY TOLD ME IT HAS TO HAVE A NEW TRANSMISSION. THEY SAID THEY ARE REPLACING THE TRANSMISSION WITH A DIFFERENT KIND AND IT WILL BE SAFE NOT TO WORRY, THOUGH CONFIDENCE IN THE VEHICLE IS DIMINISHED.  I UNDERSTAND THAT THE IVT TRANSMISSION THAT KIA DEVELOPED IN 2020 HAS BEEN GIVING PROBLEMS.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11415581,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2021","dateComplaintFiled":"05/07/2021","vin":"KNDJ23AU4M7","components":"POWER TRAIN","summary":"VEHICLE WAS PARKED ON A SLIGHT SLOPE PARKING SPACE BACKING TO A ONE-WAY PUBLIC ROAD IN NATIONAL PARK.IT WAS A DESIGNATED PARKING SPACE. THE VEHICLE WAS RUNNING AND IN THE P MODE OF GEAR SELECTION. I EXITED THE DRIVER'S DOOR FOR FEW MINUTES. THEN OPENED THE DRIVER'S SIDE DOOR WITH THE INTENT TO SHUT THE ENGINE.   THE CAR STARTED ROLLING BACK, CROSSED THE ROAD, AND STOPPED BY A SANDY EMBANKMENT. I WAS THROWN OFF BY THE OPEN DOOR ON THE SANDY BANK. THE ENGINE STOPPED AND I OBSERVED THE VEHICLE  IN D MODE BY ITSELF.  I WAS ABLE TO START THE CAR IN THE P MODE AND WAS PULLED OUT WITH HELP OF SEVERAL PEOPLE WHO OBSERVED THIS NEAR-MISS SERIOUS ACCIDENT. THIS WAS A RENTAL CAR. NO FURTHER PROBLEMS OBSERVED. CAR RETURNED TO THE RENTAL COMPANY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11412865,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2021","dateComplaintFiled":"04/19/2021","vin":"KNDJ33AUXM7","components":"LANE DEPARTURE","summary":"DRIVING 75 MPH SPEED LIMIT ON I-19 (4 LANE DIVIDED) NORTHBOUND NEAR GREEN VALLEY AZ. DRY CLEAR. IS NEW CAR WITH 400 MILES ON IT AND I WAS USING THE LANE KEEPING ASSISTANCE HANDS FREE. CLEARLY VISIBLE PAINTED LANE LINES. WORKED FINE UNTIL LANE MARKINGS DIVERGED AT SLIGHT CURVE AND AT OFF RAMP.  THE CAR DROVE DIRECTLY INTO/ONTO  THE \"V\" BETWEEN RIGHT LANE AND OFF RAMP UNTIL I MANUALLY STEERED BACK TO TRAFFIC LANE. NO ALARM OR VIBRATION SOUNDED BEFORE I HAD TO MANUALLY STEER BACK TO TRAFFIC LANE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11406532,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2021","dateComplaintFiled":"04/05/2021","vin":"KNDJ33AU2M7","components":"STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"HAD CAR 1 WEEK - 204 MILES. POWER STEERING WARNING LIGHT CAME ON WHILE I WAS DRIVING 55. THEN THE TIRE PRESSURE LIGHT. THEN ALL WARNING LIGHTS. HEADLIGHTS AND INTERIOR LIGHTING OFF AND ON THEN FINALLY JUST OFF. PULLED INTO PARKING LOT WHERE ALL SYSTEMS STOPPED WORKING. WAS NOT ENOUGH POWER TO CLOSE SUN ROOF. NO POWER DOOR LOCKS - HAD TO OPERATE MANUALLY. CAR TOWED TO DEALER. THANKFULLY I AM A STRONG PERSON AND WAS ABLE TO GET OFF THE HIGHWAY AND INTO A PARKING LOT WITHOUT INCIDENT. I AM NOT SURE HOW THAT HAPPENED SINCE I DID NOT EVEN HAVE WORKING HAZARD LIGHTS.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11399233,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2021","dateComplaintFiled":"03/05/2021","vin":"KNDJ33AU5M7","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE CAR IS AT THE DEALERSHIP RIGHT NOW AS IT WILL NOT WORK PROPERLY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11387530,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2020","dateComplaintFiled":"01/11/2021","vin":"KNDJ23AU4M7","components":"SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"I WAS GOING TO GET MY MAIL ATTEMPTING TO PARK WHERE I ALWAYS PARK. I HIT THE BRAKE AND THE CAR SPED UP AND HIT TWO MAILBOXES. I COULDN'T GET IT TO STOP. I DO NOT KNOW HOW FAST IT WAS GOING WHEN I HIT THE MAILBOXES","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11375455,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2020","dateComplaintFiled":"11/19/2020","vin":"KNDJ23AU5M7","components":"ENGINE","summary":"WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11372340,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2020","dateComplaintFiled":"10/30/2020","vin":"KNDJ53AF7M7","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH.  VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]},{"odiNumber":11366841,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2020","dateComplaintFiled":"10/28/2020","vin":"KNDJ53AF7M7","components":"STEERING,SUSPENSION,WHEELS","summary":"VEHICLE KEEPS PULLING. VEHICLE PULLED TO THE RIGHT. PERFORMED A STEERING ANGLE RELEARNED, AND WHEEL ALIGNMENT. CROSS ROTATED TIRES AND NOW THE VEHICLE PULLS TO THE LEFT. TOLD NOTHING ELSE CAN BE DONE AT THIS TIME.  CAR IS CONSTANTLY. FIGHTING ITSELF WITH STEERING ASSIST.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}