{"count":55,"message":"Results returned successfully","results":[{"odiNumber":11733292,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2026","dateComplaintFiled":"04/23/2026","vin":"2T2BGMCA0HC","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2017 Lexus RX450H. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with brake actuator assembly, bleeder plug cap, brake actuator cover, and brake fluid reservoir assembly failures. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,380.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11726231,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2026","dateComplaintFiled":"03/22/2026","vin":"2T2ZZMCA4HC","components":"LATCHES/LOCKS/LINKAGES","summary":"Summary of Issues: 1.On March 3, 2026, I contacted my service manager regarding my inability to open the driver\u2019s side door.  I also reported persistent rattling sounds coming from the interior panels and driver\u2019s side door, extending toward the rear of the vehicle that leads to the gas cap door.  I was forced to enter through the front passenger door. 2.On March 4, 2026, I dropped my vehicle off at Lexus service department.   My service manager got into my vehicle and was unable to exit through the driver\u2019s door.  This presents a serious safety hazard.  I expressed concern that the issue could be electrical in nature; however, I was advised that new door locks were needed.   3.On March 10, 2026, my vehicle was returned to me after being serviced, with the explanation that both front door locks had been replaced.  I questioned why the passenger-side lock was replaced, as I had no prior issue with that door.   4.After picking up my vehicle, I traveled and left it parked at Austin Airport until 3/15/2026.  Upon my return, I experienced the exact same issue-the driver\u2019s door would not open.   5.On March 16th, 2026, I returned the vehicle to Lexus service department for further evaluation.  This repeated inconvenience has been time-consuming and frustrating.  As this is a luxury vehicle.  6.On March 18, 2026, I was notified that my vehicle was ready for pickup and was told the issue was related to the door bezel.  Upon retrieving my vehicle, I immediately noticed that the driver\u2019s door lock was visibly missing.  I returned to the service department and documented the issue with photographs.  I was then informed that the driver\u2019s door panel would need to be replaced.  Later that same evening, while attempting to refuel my vehicle, I encountered difficulty opening the fuel door.  I again heard the same rattling and popping sound extending toward the gas tank.  At this point, I am concerned for my safety and do not feel comfortable operating this vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11718075,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"02/15/2026","vin":"2T2BGMCA7HC","components":"SERVICE BRAKES","summary":"My vehicle is experiencing a mechanical failure of the brake actuator/booster assembly, manifested by a \"squawk/bark\" noise and abnormal pedal feel during braking. This is a known defect recognized by Lexus under Customer Support Program 23LE04.  The dealership technician confirmed the noise is present and recommended a full replacement of the ABS actuator. However, Lexus is denying coverage because the onboard computer has not yet triggered a Diagnostic Trouble Code (DTC). By denying the repair, Lexus is requiring me to operate a vehicle with a confirmed mechanical brake malfunction, which increases the risk of a crash, increased stopping distance, or total brake power assist failure.  March 2021 (60k miles): Actuator was replaced under warranty for this exact failure.  December 2021 (74k miles): The failure recurred. Lexus and the dealer refused to cover the diagnosis/bleed, forcing me to drive a defective vehicle.  February 2026 (110k miles): A Lexus dealer confirmed the part is failing again and quoted $3,000 for replacement.  Despite a manufacturer program (CSP 23LE04) existing for this exact part, Lexus refuses to honor it without an electronic code, even though the mechanical failure has been physically confirmed by their own technicians. The component is available for inspection.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716910,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2026","dateComplaintFiled":"02/10/2026","vin":"2T2BGMCA5HC","components":"SERVICE BRAKES","summary":"Please see attached regarding LEXUS RX450h brake actuator failure concern.  Thank you for your support.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11706357,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2025","dateComplaintFiled":"12/21/2025","vin":"2T2BZMCA0HC","components":"SEATS","summary":"My vehicle has 39800 miles (64k kms).  I have the exact same issue with my driver side heated seat.  The lowest setting may take time to warm up then gets scorching hot.  Eventually after heating it up, I will turn it off manually to stop heating it, as it burns.  My wife also mentions that the passenger side as well doesn\u2019t seem to heat much.  At this low of kms, I should not have this issue but saw someone else have the exact same issue.  I have not taken it to the dealer yet as I fear they will charge a fee just to verify the problem.  I have an old ES300 and I do not have this problem with the heard seat.  My trim level is also the ultra luxury.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697705,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"11/05/2025","vin":"2T2ZZMCA3HC","components":"UNKNOWN OR OTHER","summary":"My vehicle, a 2017 Lexus RX 350 with approximately 111,872 miles, experienced a near-total failure of the infotainment/navigation screen approximately five months ago (around June 2025). The system would only display the introductory safety message, backup camera feed, a single radio station, and basic map locator functionality\u2014rendering the navigation, full audio controls, climate integration, and touch interface inoperable. This issue severely impacted the vehicle's usability and safety features, forcing me to seek immediate professional service.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683711,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/17/2025","dateComplaintFiled":"08/28/2025","vin":"2T2BZMCA6HC","components":"SEATS","summary":"NHTSA Safety Complaint \u2013 Seat Heater Defect  Vehicle: 2017 Lexus RX 350 Mileage at purchase: 45,430 Purchase date: Feb. 17, 2025 Dealer: Lexus of Tacoma at Fife, WA  Description of Problem: The driver\u2019s seat heater does not function properly. It is slow to activate (5\u20136 minutes), then overheats uncontrollably even when set to \u201cLOW.\u201d On multiple occasions, the seat became hot enough to cause burns through clothing.  Defect Confirmed by Dealership Service Staff: Dealership staff confirmed that the driver and passenger seats heat at different rates. This matches a known defect identified in Lexus Technical Service Information Bulletin L-SB-0038-18 (Oct 10, 2018). Additionally, they confirmed that the drivers' seat spikes to uncontrolled high temperatures, even on the \"LOW\" setting. Despite this, the dealership refused to repair the issue without an extended warranty and suggested using a sheepskin seat cover to prevent further burns, which is prohibited in the vehicle manual.  Safety Hazard: \u2022The defect caused burns to the driver. \u2022The driver's elderly mother, who has peripheral neuropathy in her legs, did not feel when the passenger heater was accidentally turned on, highlighting the risk of undetected burns should the heater defect remain unrepaired. \u2022Risk of fire is also present given the uncontrolled heat and inherent electrical issue.  Attempts to Resolve: Reported to dealership on 3/28/25.  Dealer disclaimed responsibility. Reported again to dealership on 6/25/25. No response. Reported to Lexus Corporate Customer Service on 8/28/25.  Summary: The seat heater malfunction is a confirmed manufacturing defect, already documented by Lexus in a TSIB. Not mentioned in the TSIB is the additional problem of uncontrolled heat spikes, which poses significant risk of burns or fire. Request NHTSA investigation and corrective action.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11675681,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/04/2025","dateComplaintFiled":"07/23/2025","vin":"2T2ZZMCA1HC","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"3 months before the accident the power steering light came on twice and went off. The day of the accident the brake light came on when I started the car that day. It disappeared when I was put in drive. I was entering onto the highway to merge with the traffic. Another car waiting for the light to turn green so he could enter also. My car didn\u2019t stop because my brakes failed and the collision avoidance system didn\u2019t work either. No sounds nor warnings. I have photos of the message that was displayed on the dashboard. Tried sending photos but it didn\u2019t work.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11650124,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/21/2025","dateComplaintFiled":"03/24/2025","vin":"2T2BZMCA2HC","components":"VEHICLE SPEED CONTROL","summary":"The contact owned a 2017 Lexus RX 350. The contact stated while making a left turn exiting a car wash, the vehicle unintendedly accelerated independently and crashed into the commercial building where it came to a stop. The brake pedal was depressed but the vehicle was in full throttle and failed to stop. The air bags did not deploy. No warnings light illuminated. No Medical Attention was needed. During the failure, the contact was the only occupant seated in the vehicle.  The contact sustained injuries to the head, black and blue marks on the left side of her leg and shoulder as well as her left knee sustained swelling the right of her bottom was also bruised. A police report was filed. The vehicle was towed to impound lot by the insurance company and then towed to a salvage lot. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646648,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2025","dateComplaintFiled":"03/06/2025","vin":"2T2ZZMCA1HC","components":"ENGINE","summary":"1. Engine timing cover leaking  2. Oil could leak out emptying which could cause the engine to stop working at any given time 3. Problem has been confirmed by Hennessy Lexus dealership in Duluth, GA but they will not fix it.  4. Vehicle has been inspected by the dealership 5. No signs, I found out from the dealership after taking it in for an oil change","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637123,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2025","dateComplaintFiled":"01/20/2025","vin":"2T2BZMCA5HC","components":"UNKNOWN OR OTHER","summary":"Sunroof exploded while driving down the road!! Called lexus they said it must be due to a rock breaking it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11613316,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2024","dateComplaintFiled":"09/08/2024","vin":"2T2ZZMCA5HC","components":"ENGINE","summary":"My car has an oil leak from the timing chain cover gasket that was discovered by an independent mechanic at 37,465 miles. The dealer confirmed the leak on June 14, 2024 during a recall replacement of the fuel pump. The repair is very expensive and the car is no longer under warranty. This is the second occurrence of this same issue. The first occurred in April 2021 at 24,192 miles and was repaired by the dealer under warranty. There were no warning lamps or messages of the problem but there was oil on the ground where I park. The car is available for inspection. An internet search confirms that this is a known and common problem with the Lexus RX350 (and specifically the 2017 model) for many owners with some occurring more than once as in my case.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612333,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2024","dateComplaintFiled":"09/03/2024","vin":"2T2BZMCA1HC","components":"UNKNOWN OR OTHER","summary":"I bought this car in March 2020. We took it to the Kingsport, TN Lexus dealer Sept. 14, 2020 for several warranty issues and a recall factory interior front door handle replacement. Today, 9/3/24 the front driver\u2019s side interior door handle broke and the door cannot be opened from inside the car. Called local dealer who said that it was guaranteed for 12 months or 12,000 miles. I find this completely unacceptable. I am [XXX] and have driven cars for over 40 years and I have never had a car handle break. For this handle to basically last four years is unacceptable and unsafe for any Lexus driver. At this point I question as to whether the repair was actually made. If in fact replaced, I am shocked by the lack of quality in a repair that was to have fixed a serious issue. Driving a car when you cannot open the door is not something I recommend to anyone! I have called Lexus National customer service and they have opened a case. I do plan to have this repaired and I do not plan to pay for what I consider to be very low quality part replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612005,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"09/01/2024","vin":"2T2BGMCAXHC","components":"UNKNOWN OR OTHER","summary":"When checking the emergency SOS function in my car I found that it did not work. I called Lexus support and was told that the following safety systems would no longer be operative: Lexus Enform Safety Connect including Automatic Collision Notification; Enhanced Roadside Assistance; Emergency Assistance Button and Stolen Vehicle Locator; Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder, Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa and The Google Assistant; Lexus Enform Destination Assist including 24-hour live response center agent; Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts; These include safety systems that I rely on, especially when driving on interstate highways, and were included when I purchased my car. I had no warning that the services would cease to function in October of this year. Lexus states that these systems will no longer function because telecommunications providers will no longer support 3G service. This is certainly a safety issue for me and for other drivers and I believe that Lexus should be required to modify the hardware/software in these vehicles to function in a 4G/5G environment. Lexus representatives state that Lexus has no plans to correct these safety issues. I am requesting that NHTSA review this matter as a highway safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11609133,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2024","dateComplaintFiled":"08/17/2024","vin":"2T2ZZMCA1HC","components":"TIRES","summary":"235/65r18 tire. I was driving on the highway and all of a sudden it was a loud noise and immediate tire noise.  I struggled to slow the vehicle down and pull to the side of the road  The tire is absolutely destroyed both on the inside and the outside side walls of the tire.  I could have had a horrible accident because the car was completely out of control when the tire blew","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"FALKEN","productModel":"PRO G5 CSV","size":"235/65 R18 106V","manufacturer":"Sumitomo Rubber Industries, Ltd."}]},{"odiNumber":11600269,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2022","dateComplaintFiled":"07/08/2024","vin":"2T2ZZMCA7HC","components":"ENGINE","summary":"On [XXX], my wife, [XXX] , was driving our Lexus RX 350 when she noticed engine smoke without any prior notifications from the vehicle. Concerned for her safety, she pulled over and contacted Geico for assistance. Geico arranged for the vehicle to be towed to Motor City Lexus, a trusted Lexus dealership in Bakersfield.  Once we the dealership performed a diagnosis they advised that the issue involved coolant being leaked into the engine that caused the smoke with in result caused the engine blow head gasket.  After doing some research I saw an article from consumer reports about some Lexus and Toyota SUVs doing the exact same thing which made me decide to wrote about this incident.  I am including the link regarding the report [XXX] .   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11594764,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2024","dateComplaintFiled":"06/17/2024","vin":"2T2ZZMCA3HC","components":"UNKNOWN OR OTHER","summary":"The sunroof glass spontaneously exploded into thousands of pieces while driving on the interstate.  There was no impact what so ever to the glass and the outside temperature was 95 degrees.  The shattered glass fell into the vehicle and left a huge hole in the center of the glass panel.    My safety was at risk due to explosion of glass while driving at an elevated rate of speed of 75mph. All while traveling over 100 miles from home and then having to drive the vehicle home with a gapping hole in the roof.   The surrounding drivers were also at risk due to the glass flying off and hitting their vehicles.   There were no cracks or failures to the glass prior to the glass exploding. There were no warning lights, messages or symptoms.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11568526,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2023","dateComplaintFiled":"01/29/2024","vin":"2T2BZMCAXHC","components":"ENGINE","summary":"During a routine maintenance at the Lexus dealer where vehicle was purchased, we were told that there was a potential oil leak from (\"potentially\") the engine where the block, cylinder head, and timing cover components meet.  The quote we got for the repair is $18,781.52 as a good portion of the car needs to be disassembled to access the motor.  This issue was only brought up after the warranty expired.  The Toyota 2GR-FKS 3.5L V-6 engine in this vehicle is known to leak in this area due to the gasket mating surfaces in the area mentioned above not sealing completely requiring silicone RTV caulk to be installed during engine assembly. If this is not done correctly leaks occur. Lexus refuses to make good on this saying the car is out of warranty. Ironically, after receiving the quote from the dealer for the repair, we received an offer to extend the warranty - available only after this $18k repair was completed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11558561,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2023","dateComplaintFiled":"12/05/2023","vin":"JTJBZMCAXH2","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Lexus RX350. The contact stated that prior to starting the vehicle, there was an abnormal fuel odor on the exterior of the vehicle. The contact stated that when the vehicle was started, the odor was inside the vehicle. The contact stated while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that while taking the vehicle to the dealer and driving the vehicle into the dealer parking lot, the service representative noticed a trail of fuel coming from the vehicle. The contact and her three kids exited the vehicle. The vehicle was diagnosed with a failed fuel pressure sensor connection and leaking fuel line. The contact was informed that the fuel pump and fuel line needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,403.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11545539,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2019","dateComplaintFiled":"09/20/2023","vin":"2T2BGMCA9HC","components":"SERVICE BRAKES","summary":"there has always been a sound when braking. took it to the dealer on 6/27/2019. service adviser told me to brake harder to break in the brakes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11543106,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"09/07/2023","vin":"2T2BZMCAXHC","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"I WAS SITTING AT A COMPLETE STOP FOR MORE THAN 45 MINUTES BEHIND A FATALITY ACCIDENT ON THE HIGHWAY THEY HAD CLOSED WHILE OCCASIONALLY REMOVING FOOT FROM BRAKE TO INCH FORWARD A FEW FEET A BEST AND THEN STOP AGAIN NEVER TOUCHING THE ACCELERATOR WHEN I REALIZED AT ONE POINT TRAFFIC BESIDE ME WAS MOVING, I THOUGHT, IT WAS MY RX 350 WHILE PRESSING BRAKE ALL THE WAY TO THE FLOOR WITH NO RESISTANCE I ATTEMPTED TO PUT THE CAR IN NEUTRAL TO SEE IF IT WAS SLOW ME DOWN AS AN UPCOMING CRASH WAS UNAVOIDABLE. NO BRAKE ASSIST, PRECOLLISON WARNING OR ASSIST, NO EMERGENCY BRAKING, NO RESISTANCE FROM BRAKE PEDAL AND ***NO WARNING LIGHTS CAME ON AT ALL PRIOR TO IMPACT WITH THE BACK OF A STOPPED SEMI TRUCK** and during the entire incident the speedometer remained at zero or moved a tiny bit off of zero as if it was pulsing somehow and the accelerator was never touched while car felt like I was being pushed from behind, randomly accelerating on its own before impact.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11540306,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2023","dateComplaintFiled":"08/23/2023","vin":"2T2BZMCA7HC","components":"UNKNOWN OR OTHER","summary":"\u2022What component or system failed or malfunctioned, and is it available for inspection upon request? Amplifier is in failure. There is no sound. This is a very common problem with Lexus.  It is available for inspection upon request. \u2022How was your safety or the safety of others put at risk? (1)Navigation and Directions \u2013 Navigation is working properly, but no sound coming out from navigation. This could lead to confusion and distractions. I have been using my phone to navigate, and this is not safe using my phone while I am driving.    (2)Distracted driving \u2013 There is no sound using Bluetooth, so I disconnect my phone with the car\u2019s Bluetooth. When I receive a phone call, I have to check the phone to see if this is an urgent call, like calling from my son\u2019s aftercare. If the call is urgent, I have to respond to the call. This doesn\u2019t allow the driver to make hands-free calls. This can lead to distractions that compromise the driver\u2019s attention and increase the risk of accidents.   \u2022Has the problem been reproduced or confirmed by a dealer or independent service center? This issue was checked by Lexus Englewood Service center, and they confirmed that this is the amplifier failure. I purchase this vehicle at Englewood Lexus.  \u2022Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? This issue was checked by Lexus Englewood Service center, and they confirmed that this is the amplifier failure.  \u2022Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages or other symptoms of the problem prior to the failure. Sound system failure has appeared since April 2023.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11538204,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2023","dateComplaintFiled":"08/13/2023","vin":"2T2BGMCA6HC","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"The lane departure camera is mounted to the windshield and the glass between the windshield and the camera becomes fogged over time. This results in the lane departure system becoming less sensitive or inoperable - in particular in low-light or when sun was shining toward the camera (dusk/dawn). It also results in the adaptive cruise control becoming more erratic (abrupt in stops). This design puts the user of the vehicle and others around them at risk as key safety systems are compromised.  This is in an area that is generally not easily accessible for an owner to clean. However, I was able to remove the camera and clean the glass (please see pictures) and normal function resumed immediately. This is not an operation a owner should attempt and there are warnings about camera re-calibration.  I believe NHTSA should consider this a design defect that could be cured by a visit to a dealer (periodically) with their technicians performing a complementary cleaning of the interior camera glass to ensure the camera continues to function properly.   About the car: This car has never been in an accident, non-smoker, always garaged (no sun/heat exposure) driven in the city with no dust or debris in the cabin (exceptionally clean inside and out) 33,500 miles at time of cleaning (photos attached). I believe this fog is due to off-gassing of cabin materials that occurs naturally as the vehicle ages.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11537710,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2023","dateComplaintFiled":"08/10/2023","vin":"2T2BZMCA2HC","components":"LATCHES/LOCKS/LINKAGES,STRUCTURE","summary":"The contact owns a 2017 Lexus RX350. The contact stated that upon attempting to exit the vehicle through the driver's side, the door failed to open. The contact was able to exit the vehicle after reaching through the open window to open the door using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11533090,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"07/18/2023","vin":"2T2ZZMCA6HC","components":"VISIBILITY","summary":"The contact owns a 2017 Lexus RX350. The contact stated while driving at various speeds, the sunroof was rattling. The contact had taken the vehicle to the dealer where after a test drive, the contact was informed that the failure was with the brakes, not the sunroof. Overtime, the failure worsened, and the vehicle was taken back to the dealer where the contact was provided an estimate for the replacement of the sunroof. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was 35,461.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11526407,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"06/11/2023","vin":"2T2BGMCA9HC","components":"SERVICE BRAKES","summary":"I purchased a 2017 Lexus Rx 450h Fsport last year at Carmax. About 6 months ago, I noticed that every time I pressed the brakes, there was a chirping sound. I figured it could be dust in the calipers. As the months went by, the chirping sound has gotten louder and now it affected the parking brakes. I researched this problem and many people online have also complained that they are hearing this Chirping sound or what the Dealer calls a \"Brake Squawking\" sound.     I received a letter from Lexus saying to bring my vehicle in for a possible Brake Booster and Fuel pump failure. So I brought my car to the dealership. Since it's there I complained about the chirping sounds that it's making every time I step on the brakes and when the parking brake is applied. I told the Advisor at Lexus that a lot of people online have also complained about this problem and it should be a \"Recall\". He said that it's not a Recall.     To make the story short, the Dealership didn't find anything wrong with the Brake Booster and the Fuel pump. What's causing the Chirping or Squawking sounds was the \"Brake Actuator\". I was quoted $4,327 to have these parts replaced because my Rx was already past the 50,000 miles warranty. I brought my Rx to the Dealership at 55,483 miles.     It was a great thing that we purchased the extended warranty at Carmax called the Max Care which I only had to pay a $100 co-pay. Amazing! It took about 2 days to have this completed. Now, the chirping sound has disappeared when I press the brakes and when the parking brake is applied.    I truly believe that this should be a Recall by Lexus and be covered. It shouldn't matter how many miles the customer has. This is a safety issue. The brake actuator shouldn't fail this soon. I have a 2007 Lexus GS350 with 225,000 plus miles and I never replaced the Brake Actuator. I don't know if even has one. The bottom line is when I press the brakes on that car, there were never any chirping sounds.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11500870,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2022","dateComplaintFiled":"01/09/2023","vin":"2T2BZMCA2HC","components":"UNKNOWN OR OTHER,VISIBILITY","summary":"At approximately 6:45pm on Tuesday, December 27, I was driving in Nassau County, NY, when my sunroof exploded.  The sound was terrifying and I was very concerned that I was shot at or hit by an unknown object.  At first I thought the object hit my car or my back windshield.  I looked and did not see any holes anywhere but I could hear air coming into my car.  I moved my sunroof shield and saw a gaping hole and shattered glass.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11498726,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2022","dateComplaintFiled":"12/24/2022","vin":"2T2BGMCA0HC","components":"SERVICE BRAKES","summary":"Brakes make a squeaking sound when brakes applied. They are loud, this sound is not coming from brake pads or rotors. They are alarming and cause anyone to become startled and could cause crashes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11498716,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2022","dateComplaintFiled":"12/23/2022","vin":"2T2BGMCA9HC","components":"UNKNOWN OR OTHER","summary":"DAMPER SERVO SUB-ASSEMBLY, AIR CONDITIONER RADIATOR, NO. 2 Part Number: 8710608120 Which also called the bend door actuator failed on my 2017 RX450h at 80,000 mile.The part or door opens to mix hot air form the heating core and cold air to supply heat to the interior of the vehicle. When the bend door actuator part failed you have no heat and to replace it you have to he the dash removed (poor engineer design) and face bills for service over 6,000 dollars. This part failed appears to be prevalent with this manufacturer. Other manufacturers such as Mercedes benz, Porsche, and Honda etc. do not appear to suffer from this part failure problem at the same mileage. This appears to be a lemon part form this Manufacturer. Respectfully submitted, Newton Edwards Chemical Engineer 31 years","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11493983,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2022","dateComplaintFiled":"11/17/2022","vin":"2T2ZZMCA7HC","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"I just picked My Car up from Bakersfield  Motor Ciry Lexus . My engine was replaced with a engine at this location with 65k .  I have now notice my car jerk during acceleration from a stop position or uphill possibly from the transmission .  I respectfully requesting a claim be opened on this issue as I didn't have the issue until engine replacement.  I am also requesting a courtesy evaluation  and stress test on the transmission at my home dealership Newport Beach Lexus.  Ever since engine  replacement the car has been bucking during  acceleration  0 to 45.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11493306,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2020","dateComplaintFiled":"11/12/2022","vin":"2T2BZMCA8HC","components":"ENGINE","summary":"The Dealer Northtown Lexus in Amherst, New York replaced the vacuum pump per a factory recall.  As a result, the vacuum pump continues to function improperly.  The dealership, whom repaired the vehicle without my authorization, refuses to complete the vehicle repair.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11493089,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2022","dateComplaintFiled":"11/10/2022","vin":"2T2BZMCA0HC","components":"UNKNOWN OR OTHER","summary":"The on board mapping system is no longer accurate for speed limits and as such ( assuming speed limits were lowered for safety reasons) creates an unsafe driving experience. Other manufacturers update there mapping technology at no cost ( eg Audi) Lexus require $500. It needs to be free.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11490741,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2022","dateComplaintFiled":"10/25/2022","vin":"2T2BZMCA5HC","components":"SERVICE BRAKES","summary":"It was found during inspection of front break calipers that rubber dust boots on 3 out of 4 pistons (2 pistons per caliper) were torn apart. Chunks of cut out rubber boots were found inside the pistons. The car never had break work done since the time it was manufactured. The brake pads on both front wheels are still factory original. The only way for dust boots to get damaged is to have improper installation during car assembly process where rubber boot is not tacked fully inside caliper. The issue would result in premature wear of piston seals dust boot supposed to protect. Wearing off seals would result in leak of break fluid and potential sudden loss of break functionality.     The workmanship issue is likely to be impacting other vehicles assembled on the same factory floor by the same employee.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11489866,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2022","dateComplaintFiled":"10/18/2022","vin":"2T2BZMCA8HC","components":"UNKNOWN OR OTHER","summary":"When checking the emergency SOS function in my car I found that it did not work. I called Lexus support and was told that the following safety systems would no longer be operative:  Lexus Enform Safety Connect including Automatic Collision Notification;  Enhanced Roadside Assistance;  Emergency Assistance Button and Stolen Vehicle Locator;  Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder,  Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa and The Google Assistant;  Lexus Enform Destination Assist including 24-hour live response center agent;  Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts;  These include safety systems that I rely on, especially when driving on interstate highways, and were included when I purchased my car. I had no warning that the services would cease to function in October of this year. Lexus states that these systems will no longer function because telecommunications providers will no longer support 3G service. This is certainly a safety issue for me and for other drivers and I believe that Lexus should be required to modify the hardware/software in these vehicles to function in a 4G/5G environment. Lexus representatives state that Lexus has no plans to correct these safety issues. I am requesting that NHTSA review this matter as a highway safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11486423,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2020","dateComplaintFiled":"09/26/2022","vin":"2T2BZMCA8HC","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On 5/8/2020, Northtown Lexus replaced or repaired the vacuum pump.  Northtown Lexus required the vehicle to be returned for repair twice, following the initial repair on 5/8/2020.  After three attempts, the vehicle's vacuum pump (per a factory recall) is not functioning properly.  Northtown Lexus refuses to further diagnosis this defective vacuum pump and continued to decline any and all requests for repair.  The vehicle operates abnormally ever since this factory recall was originally addressed by Northtown Lexus on 5/8/2020.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11476146,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2022","dateComplaintFiled":"07/27/2022","vin":"2T2BZMCA6HC","components":"UNKNOWN OR OTHER","summary":"At the beginning of the Month of May as the weather got hot I turned on the AC and suddenly the windshield cracked more than 6 inches long with no previous damage.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11474780,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2022","dateComplaintFiled":"07/19/2022","vin":"2T2ZZMCA2HC","components":"UNKNOWN OR OTHER","summary":"Sunroof Glass Failure Report:  I was traveling on the interstate at the speed limit and there was a loud bang, which after I pulled over, discovered that the sunroof had \"exploded\". There was no sign of anything hitting it and the weather was typical for the Texas Gulf Coast in a July morning.  Luckily, the underneath cover for the sunroof was closed, because several pounds of glass fragments were released in the sunroof failure and would have been all over the passenger compartment of the Lexus.  This is a major safety issue, especially if a child is fastened in a car seat with this problem directly overhead. This issue has been reported by numerous other Lexus owners and seems to occur often enough that it should be a concern for the manufacturer, but I am not aware that they have taken any action on this. A photo of the failed sunroof is included.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11469282,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2022","dateComplaintFiled":"06/15/2022","vin":"2T2ZZMCA0HC","components":"FORWARD COLLISION AVOIDANCE","summary":"Rear ended vehicle automatic braking did not activate","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11466093,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2022","dateComplaintFiled":"05/25/2022","vin":"2T2ZZMCAXHC","components":"SERVICE BRAKES","summary":"I was driving up a hill, turning on to a dirt road. I had my foot on the brake as I was  going down hill, I bounce from the crevice on the dirt road. My car started going faster, I kept my foot on the brake trying to stop, but it  did not STOP. I avoided hitting a parked car and slammed in to a K-rail. My car would not STOP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11465808,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2022","dateComplaintFiled":"05/23/2022","vin":"2t2bzmca6hc","components":"UNKNOWN OR OTHER","summary":"I hear a loud clicking sound that is coming from the vacuum pump that sends vacuum to the brake booster, I am concerned that it could eventually cause braking issues.in the future if not corrected ,i have read multiple forums and it seems to be a common problem with this particular vehicle and ones similar to it, I would like to have this issue resolved before a traggedy occurs.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11464059,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/06/2022","dateComplaintFiled":"05/10/2022","vin":"2T2ZZMCA5HC","components":"AIR BAGS","summary":"The contact owned a 2017 Lexus RX350. The contact stated while driving 45-50 MPH on the highway, another vehicle that lost control and crashed into the contact's front and side of the vehicle. The driver's front air bag did not deploy. The contact suffered minor injuries to the face from the glass front windshield, a cut and burn from the seatbelt, and a bruise to the arm. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard. The vehicle was deemed and destroyed by the insurance company. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 30,000  The contact stated that of all the airbags, none of them deployed at the time of the accident. As a result, the vehicle was totaled.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11463529,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2022","dateComplaintFiled":"05/05/2022","vin":"2T2BZMCA2HC","components":"STRUCTURE","summary":"Today, May 5th approximately 9am travelling on 287 East (Westchester County, NY) I was startled by what sounded like an explosion - I literally ducked in the driver's seat.  Sounded like it came from overhead and then I observed that no other car seemed to have slowed or was affected.  I put on my hazard lights and drove a 1/2 mile or so until I could safely pull over. As I'm driving I can hear over my head rumbling and the wind as if the sunroof was open - but I hadn't opened it.  When I was able to get out and take a look the closed sunroof had shattered outward - it reminded me of a volcano pattern.  Left my hazards on, got unto local roads and drove car to dealer - Ray Catena Lexus of White Plains, where we purchased the automobile.  Service told me something must have hit me at the right angle.  They could find no debris besides broken glass in the sunroof compartment.    I was shaken and went through the process of figuring out a loaner and cost to repair.  Upon my return home I spoke to my husband and we realized it just didn't make sense.  We started doing research and discovered that the Toyota corporation may well be aware of these incidents, they've been happening to different models of Lexus cars/SUVs for years - different models all over the country.  In California there is currently a class action suit against the corporation.  I'm thankful I was driving and not my daughter and that I had the presence of mind not to lose control of the car or open the soft inside cover of the sunroof.  This needs to be investigated, Toyota makes many different model cars, trucks, SUVs and this is unacceptable.    My one regret is that I didn't have the presence of mind to take a photo.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11441571,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"10/14/2021","dateComplaintFiled":"11/24/2021","vin":"2T2ZZMCA1HC","components":"AIR BAGS","summary":"I was involved in a side collision accident and my car was determined to be total loss by the At-Fault's insurance company. I was lucky that my son and I came out with bruises and a few scratches but the main problem here is the airbags. It DID NOT deploy at all when it was hit. The force hit us from lane 1 all the way to lane 3 and damages to the structure near cabin was found by one of the vertified accident body shop. So yes, no airbags were deployed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11436026,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2021","dateComplaintFiled":"10/08/2021","vin":"2T2BZMCA1HC","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The car stalls while I'm driving, and it almost caused a traffic. Accident, I have been trying to contact my local lexus dealer and they keep hanging up the phone when I try to call and make appointments","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11425869,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2021","dateComplaintFiled":"07/21/2021","vin":"2T2BZMCA2HC","components":"ENGINE","summary":"Engine hesitation.  sometimes the engine suddenly slows down or like lossing it\u2019s power while running on the freeway or making a turn or going uphill .  This is a very scarry situation everytime it does .","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11413555,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2021","dateComplaintFiled":"04/23/2021","vin":"2T2BGMCA5HC","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE MAIN DISPLAY SCREEN WENT BLANK AND WOULD NOT FUNCTION PROPERLY. THE CONTACT ALSO STATED THAT ONCE THIS FAILURE OCCURRED, THE SAFETY FEATURES IN THE VEHICLE WOULD DISENGAGE AS WELL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY LEXUS (4701 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS DIAGNOSED WITH THE SCREEN NEEDING TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *DT","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11407425,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"04/10/2021","vin":"2T2BGMCA5HC","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY.  THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER.  VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE.  THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN.  VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN DENSE TRAFFIC WITHIN THE BAY AREA OF NORTHERN CALIFORNIA.  CAUTIOUS MEASURES WERE TAKEN, AND AFTER EXITING THE HIGHWAY AND FINDING A REST STOP, VEHICLE WAS SHUT DOWN AND REBOOTED 3X BEFORE SYSTEM CAME BACK ONLINE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11377968,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/11/2020","dateComplaintFiled":"12/04/2020","vin":"272BGMCA2HC","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNED A 2017 LEXUS RX450H. THE CONTACT STATED THAT THE VEHICLE ACCELERATED FORWARD 120 FEET GOING BETWEEN 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY CAUSING THE CONTACT TO CRASH INTO A TREE, AS THE VEHICLE BOUNCED BACKWARDS AND CRASHED INTO THE CURB. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED MINOR INJURIES BRUISING TO THE RIGHT SIDE OF HER BODY. MEDICAL ATTENTION WAS CONTACTED BUT NOT NEEDED. THE CONTACT WENT TO THE HOSPITAL THE NEXT DAY FOR MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT WHERE THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. FREEMAN TOYOTA 2875 CORBY AVE, SANTA ROSA, CA 95407 (707) 535-2330 WAS CONTACTED AND INFORMED THE CONTACT TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN OUT TO THE COLLISION LOT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.  INVALID VIN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11337487,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2020","dateComplaintFiled":"07/04/2020","vin":"2T2BGMCA1HC","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"AIR CONDITIONER RADIATOR FLUID SMELL, THEN STARTED LEAKING IN PASSENGER SIDE","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11241031,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2019","dateComplaintFiled":"08/01/2019","vin":"2T2BGMCA2HC","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WHICH CAUSED THE VEHICLE TO CRASH INTO A WALL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS STILL WAITING TO BE REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. PIIR = Y.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11222036,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2019","dateComplaintFiled":"06/24/2019","vin":"2T2BGMCA9HC","components":"ELECTRICAL SYSTEM,ENGINE","summary":"I RECENTLY INCURRED A A $2900 REPAIR BILL FOR RODENT DAMAGE TO MY KNOCK SENSOR WIRE HARNESS ON MY 2017 LEXUS RX 450H. (MILEAGE 13,000). IT WAS NOT COVERED UNDER WARRANTY. THE WIRING INVOLVED HAS A SOY BASED COATING. THIS COATING MAKES IT A FOOD SOURCE FOR 'CRITTERS '. THE REPLACEMENT WIRING HAS THE SAME COATING MAKING THE CHANCES OF THIS HAPPENING AGAIN EXTREMELY HIGH. THE CAR IS GARAGED WITH PERIODS OF OUTDOOR TIME.   WHEN I ASKED THE SERVICE MANAGER HOW TO PREVENT THIS FROM HAPPENING AGAIN I WAS TOLD TO SPREAD MOTHBALLS ON THE DRIVEWAY AND GARAGE FLOOR AND TO STUFF BOUNCE DRYER SHEETS IN THE ENGINE COMPARTMENT. SERIOUSLY!!!!  NEEDLESS TO SAY I AM CONCERNED ABOUT THIS HAPPENING AGAIN. HOW MANY OTHER LEXUS/TOYOTA OWNERS HAVE EXPERIENCED THIS PROBLEM? I WOULD HOPE THERE WOULD BE A BETTER SOLUTION THAN MOTHBALLS AND DRYER SHEETS.   LEXUS RESPONDED WITH AN 'APOLOGY ' BUT NO MONETARY ASSISTANCE AND STATED THAT THERE ARE NO CURRENT RECALLS FOR THIS PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11163711,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2018","dateComplaintFiled":"12/27/2018","vin":"2T2BGMCA8HC","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I WAS TRAVELING ON INTERSTATE I - 5  IN PORTLAND, OREGON, AVERAGE SPEED OF 60 MILES PER HOUR WHEN MY BACK REAR TRUNK GLASS SHATTERED AND CONTINUE TO BREAK IN LITTLE PIECES.     BECAUSE I WAS TRAVELING ON THE HIGHWAY , II RULED OUT ANY MALICIOUS ACT, JUST THE WINDOW SHATTERING FOR KNOW REASON.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11078703,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2017","dateComplaintFiled":"03/12/2018","vin":"2T2BGMCA8HC","components":"LANE DEPARTURE","summary":"TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED THAT THE BLIND SPOT DETECTION FEATURE INTERMITTENTLY FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. LEXUS OF CONCORD (2001 MARKET ST, CONCORD, CA) DETERMINED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,893.","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11074358,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2018","dateComplaintFiled":"02/22/2018","vin":"2T2BGMCA4HC","components":"AIR BAGS,STRUCTURE,UNKNOWN OR OTHER","summary":"1 YEAR OLD (LESS THAN 9800 MILES) VEHICLE AC DRAIN LINE CLOG - SERVICE CENTER DIAGNOSIS CAUSE \"SPIDER WEB\" , BUT NO VISUAL PROOF.   IT SUSPECTED LIKE 2013 TOYOTA RECALL 13V-442 (ATTACHED).   DRAIN LINE CLOG CAUSE ALL INTERIOR CARPET/LINING/SOUND PROOF MATERIAL DAMAGE WITH BLACK MOLD.  LX DO NOT WANT TO COVER THIS FOR WARRANTY. I FILED MY OWN INSURANCE TO PROCEED TO FIX. REQUESTED MANUFACTURING TEST METHOD BEFORE/AFTER DRAIN LINE INSTALL AND CAR MANUFACTURING. LX DO NOT WANT TO PRESENT THE RELATED TEST RESULT.  THE REPAIR QUOTE IS OVER $9K AND ESTIMATED OVER 4-6 WEEKS DURATION.    OWNER SUSPECT THAT LX IS PUSHING RELIABILITY ISSUE (RARE CASES LIKE TOYOTA RECALL ABOVE) TO CUSTOMER SIDE SO THAT THEIR REPORT IS SHINING.    DRAIN LINE UNCLOG METHOD BY LX PROFESSIONAL WAS JUST USING COMPRESSED AIR TO CLEAN OUT THE CLOG. (THEY KEPT CHANGING THE METHOD SUCH LIKE USED NEGATIVE PRESSURE ONE END OF LINE, ETC.)  - CLOG FIX IS DONE ON 1 YEAR COMPLEMENTARY SERVICE (TOOK ABOUT 6-7 HRS. THEIR REGULAR PROMISE FOR ROUTINE CHECK UP IS LESS THAN 3 HRS).    FOUND SIMILAR PROBLEM OWNERS COMPLAINT FROM LEXUS FORUM. (ABOUT ~60 POSTING EXCLUDING MY CASE):   HTTPS://WWW.CLUBLEXUS.COM/FORUMS/RX-4TH-GEN-2016-PRESENT/869775-WATER-INSIDE-CAR-DRAIN-CLOGGED-MERGED-THREADS-4.HTML","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11072548,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"02/08/2018","vin":"2T2BGMCAXHC","components":"ELECTRICAL SYSTEM","summary":"S10 DIRECT REPLY - LETTER FROM RE ENCLOSING DOCUMENTS REGARDING CONCERNS ABOUT THE LEXUS SYSTEM AND PROBLEMS COMPUTER MONITORING SYSTEM. *LD    THE CONSUMER STATED THE MONITORING SYSTEM SEND EMAILS OF THE VEHICLE BEING UNLOCKED EVEN THOUGHT THE VEHICLE WAS LOCKED. THE VEHICLE REPORTS THAT THE DRIVER NEEDED TO TAKE A REST FOR NO APPARENT REASON, BY DISPLAYING A CUP OF COFFEE. THE CONSUMER REQUESTED THE SYSTEM BE DISCONNECTED AS IT MAY REPORT FALSE INFORMATION TO THE INSURANCE COMPANY. *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"LEXUS","productModel":"RX450H","manufacturer":"Toyota Motor Corporation"}]}]}