{"count":69,"message":"Results returned successfully","results":[{"odiNumber":11750065,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"07/13/2026","vin":"5LMJJ2LT2KE","components":"POWER TRAIN","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that while driving at 40 MPH, the transmission unexpectedly downshifted. Additionally, while slowing down and driving under 40 MPH, the transmission experienced a rough downshift, causing the passengers inside the vehicle to lunge forward from their seats. The vehicle was taken to an independent mechanic, who flushed the transmission, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11748856,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/07/2026","dateComplaintFiled":"07/07/2026","vin":"5LMJJ3LT8KE","components":"SEAT BELTS","summary":"I was driving my car about 30 miles an hour when my driver\u2019s side seat belt suddenly locked down on me painfully. Also when that happened it sounded like a gunshot went off and it smelled like smoke. I did not hit anything or apply my brakes suddenly to cause the seat belt to engage.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11744182,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"06/15/2026","vin":"5LMJJ2LTXKE","components":"POWER TRAIN","summary":"On Saturday, June 13th, 2026, while merging on to the I-10 freeway heading east, completly without warning, my transmission dropped completely out of gear cancelling acceleration and acted like I had put the transmission in neutral (I had NOT). This caused my vehicle to slow down abruptly with a large vehicle bearing down on me in my lane at freeway speeds (55+). The other vehicle was able to avoid me (just barely) so no accident occurred. I moved towards the side of the road but before I could bring my vehicle to a stop the transmission re-engaged with a violent \"BANG\" and I was able to accelerate once again. This is not the first time this has happened (transmission dropping out of gear). I have had the vehicle checked out by mechanics at a local Lincoln dealer who could not duplicate the occurrence. Until recently, I was not aware this problem was not unique to just my vehicle. I had thought it was a conflict with my speed control but at the time of this incident the speed control was not engaged. Apparently, this issue has been experienced by many 2019 Lincoln Navigator owners. It would appear a safety recall is in order so as to prevent an injury /deadly accident which could have easily happened to me and my family in this incident.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11743645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2026","dateComplaintFiled":"06/12/2026","vin":"5LMJJ2LT7KE","components":"ELECTRICAL SYSTEM","summary":"Around mid XXX got into my vehicle I started it up my navigation screen was black and no music would play did not know why it was not working anymore so when I got home I reached out to Ford by email was texting back and forth they had me perform some steps said would bring the system back up that did not work so he wanted me to take it to dealer I did not because they want to charge around $200.00 to look at your vehicle I called Ford by phone as well as Lincoln inquired about recalls on 4-13-26 they also tried to troubleshoot the problem still nothing I spoke with Sandra, Tylor I even asked to speak with upper management about my issue Tylor said he would submit request but went on to say he do not think they would call me back and I also spoke with Dan from Lincoln Apps department they all directed me to the dealer no one offered to waive the for them to look at my vehicle to see what\u2019s wrong and why the system just stopped working like that so have never had a vehicle where the radio just stopped working never happened and my navigation screen is black screen my husband did go and talk with a Ford dealer last week about my vehicle he did not have the vehicle with him put the person did say it what he was stating it seems that it may be a modular it it would run over $2,000 to fix it  I\u2019m not sure if my vehicle is involved in this  recall 26C27 or 26V372 I feel I should not have to pay for the dealer to inspect my vehicle to see if it\u2019s something wrong on their end thanks for the help in this matter [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11741543,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"06/02/2026","vin":"5LMJJ2HT3KE","components":"SEAT BELTS","summary":"The contact owns a 2019 Licoln Navigator. The contact stated while the vehicle was parked, the front driver and passengers seat belts retactators seized. The vehicle was taken to the dealer where it was diagnosed with failed front drivers and passenger seat belts retractor. The contact was informed that the front driver's and passenger's seat belt retractors needed to be replaced. The vehicle was not repaired. The contact was informed of an open recall assoicated with the contact's VIN, NHTSA Campaign Number: 26V344000 (Seat Belts) however the parts were unavailable. The contact was advised to contact the NHTSA Hotline and report the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11738060,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2026","dateComplaintFiled":"05/15/2026","vin":"5LMJJ2LT9KE","components":"SEAT BELTS","summary":"Our vehicle is part of a recall of the seatbelts and there is no remedy from the Ford motor company for this yet. Due to safety issues, I feel this needs to be addressed as soon as possible.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11736388,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"05/07/2026","vin":"5LMJJ3LT1KE","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"The transmissions down shifts extremely hard, causing an abrupt wheel speed reduction. It starts doing this after you have driven the vehicle about 15 minutes....before that it operates correctly but once you hit 15 minutes of drive time, it is neck jolting!  Driver and Passenger Mirrors have a mind of their own.  They will be in position, you start backing out of a spot and they start moving until they get so out of place they start popping.  This is dangerous due to possibility of running over someone or possibly hitting another vehicle.  You have to put the vehicle in park, reset the mirrors, then start backing out again.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734572,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"04/29/2026","vin":"5LMJJ2LT8KE","components":"UNKNOWN OR OTHER","summary":"Backup camera works intermittently. Only works ~20% of the time","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11734261,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2026","dateComplaintFiled":"04/28/2026","vin":"5LMJJ2NT3KE","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"The vehicle is a 2019 Lincoln Navigator. The component that failed is the transmission. The vehicle experienced a sudden transmission failure resulting in loss of normal drivability. The issue is currently available for inspection at the repair facility upon request.  This failure created a safety concern due to loss of power, hesitation, and unreliable shifting, which can increase the risk of collision, particularly in traffic or during acceleration.  The problem has been confirmed by the dealership and independent repair facilities. Multiple repair professionals indicated that this failure is consistent with a known issue addressed by a Ford Technical Service Bulletin (TSB), suggesting this is not an isolated incident.  The vehicle has been inspected by the repair facility. The manufacturer has not directly inspected the vehicle to my knowledge.  There were no significant prior warning indicators that would suggest imminent failure. Any symptoms prior to failure were minimal or not clearly indicative of a major transmission issue.  Based on information from repair facilities, this appears to be a known defect pattern rather than normal wear or maintenance-related failure. The use of a TSB instead of a recall raises concerns that a broader safety-related defect may not be adequately addressed.  This failure occurred after proper maintenance and outside any initial waiting period for warranty coverage. The issue appears systemic and warrants further investigation.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11733564,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2026","dateComplaintFiled":"04/24/2026","vin":"5LMJJ2LT6KE","components":"ELECTRICAL SYSTEM","summary":"Odometer Fraud. The contact purchased a 2019 Lincoln Navigator. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 81,183. The contact was informed by the warranty company, and based on a Carfax Report, the mileage was 97,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11730722,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2026","dateComplaintFiled":"04/13/2026","vin":"5LMJJ3LT3KE","components":"POWER TRAIN","summary":"While driving on highway on several occasions, transmission jumps out to neutral causing sudden loss of power specially when accelerating. This was rarely happening since 2022 but it started to get worse recently happening more than four times in 2026","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11729560,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2026","dateComplaintFiled":"04/06/2026","vin":"5lmjj2lt2ke","components":"POWER TRAIN","summary":"After 3 failed diagnoses with various vehicle repair shops that could not fix our problem, we took our 2019 Lincoln Navigator to the Phil Long Ford/Lincoln dealership 26 days ago. After expressing my concerns about our vehicle jerking into gear and intermittently losing accelerator power during driving, the dealership diagnosed it as a problem with the cam phasers. Upon picking up the vehicle and asking the CSR if a test drive had been done multiple times beforehand, we arrived, paid our bill, and took the vehicle for less than 30 seconds before realizing the same issue was persisting. My wife and child are the primary occupants at most times, and losing power on the highway and on side roads is most concerning. As of two weeks ago today, I was called by the CSR at Phil Long Ford to let me know that calls and reports were made to Lincoln specifically and that the General Managers would be pooling money together to find a resolution and eventually fix my vehicle. The CSR also said that by the following day (Tues), I would know about a resolution. 2 weeks later (today), I called and requested a manager call me to discuss the situation. No call was made. I also reached out to the CSR and was told that my case was still in a holding pattern. We have now had to rent a vehicle 3 times to help us get around, with no assistance from the dealership except for 2 out of the 26 days we've been without a vehicle. After doing more digging, there is a large class action lawsuit in motion that covers exactly what we are going through. As of 8 days ago, Ford's request to dismiss the suit was denied. We believe at this time there is gross negligence by Ford & Lincoln and have first hand accounts of how scary these vehicles can become while on the road. To top it off during my visit to the dealership this evening, the service manager gave me two options when asking about a possible loaner or rental vehicle: approve the repairs needed on my own dime or continue driving the vehicle.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11726098,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2026","dateComplaintFiled":"03/21/2026","vin":"5LMJJ2LTXKE","components":"POWER TRAIN","summary":"Issues with the 10R80 transmission, specifically concerning the CDF Clutch Drum. TSBs 24-2254 and 25-2429 are related to this problem.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11717722,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2026","dateComplaintFiled":"02/13/2026","vin":"5LMJJ2HT0KE","components":"ELECTRICAL SYSTEM","summary":"I started the car and the electronic dashboard was blank, giving me no information on my speed, gas etc. Luckily, the heads up display was working. This blank dashboard on startup has occurred about 6 times since I bought the car on 12th January, 2026. I took it to West Point Lincoln, Sugar Land on 2nd February, 2026 but they said they couldn't fix it because the dashboard was working whilst at their workshop because it didn't act up, and the system gave no error codes on the diagnostic machine","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11707775,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2025","dateComplaintFiled":"12/30/2025","vin":"5LMJJ2LT2KE","components":"SUSPENSION,POWER TRAIN","summary":"Well, the problem is with the transmission. The transmission will lurch, and it also will go into neutral while you are driving down the road, the other thing with the suspension I had repaired. But it said the drive modes were disabled and kept on throwing. Check engine lights. Not to mention, I had to have the cam. Phasers fixed last year, that was another $5000 repair.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11701074,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2025","dateComplaintFiled":"11/23/2025","vin":"5LMJJ2LT7KE","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"I purchased this car used.  The local lot did not disclose this well-documented history with the Navigator's transmission.  I had recall work done a few months ago at an authorized Ford dealership.  No warning.  The vehicle stalls and pauses during acceleration (the engine does not die).  This transmission issue is both dangerous and alarming, as I am unable to complete a pass.  The car coasts in neutral (with traffic approaching/oncoming) during attempts to pass other vehicles.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11693893,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2025","dateComplaintFiled":"10/16/2025","vin":"5LMJJ3TT4KE","components":"STEERING","summary":"complete loss of steering control while driving , after a turn or without a turn. It feels like the steering wheel completely disconnected from the wheel control.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11692611,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2025","dateComplaintFiled":"10/10/2025","vin":"5LMJJ2LTXKE","components":"POWER TRAIN","summary":"To Whom It May Concern,    I am submitting this complaint regarding a serious and costly transmission issue with my 2019 Lincoln Navigator. At approximately 114,000 miles, the vehicle\u2019s transmission failed and required a full rebuild. The total repair cost was around $8,000, which I had to pay out of pocket.    When I brought the vehicle to the dealership for diagnosis and repair, the technicians expressed surprise that no recall had been issued, noting that they have seen this same transmission issue in other 2019 Lincoln Navigators. They acknowledged that this appears to be a known and recurring problem among vehicles of this make and model.    Before the transmission failed completely, I experienced slipping gears, hesitation, and delayed acceleration, which posed a serious safety risk while driving. These symptoms could have easily caused loss of power or unexpected shifting at highway speeds or during traffic maneuvers, putting myself, my passengers, and others on the road in danger. Sudden power loss or gear malfunction in such situations could lead to an accident or loss of control.    The repair process also left me without a vehicle for over three weeks, creating significant inconvenience and hardship. Given the high repair cost, the time without transportation, and the well-documented pattern of similar failures among this model, I believe this issue points to a defect in the transmission\u2019s design or manufacturing.    I respectfully request that the NHTSA investigate this matter further to determine whether a recall or manufacturer reimbursement should be issued for affected owners. A recall or refund program would help address the substantial financial burden and potential safety hazards caused by this widespread transmission problem.    Thank you for your time and attention to this matter.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11687096,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2025","dateComplaintFiled":"09/13/2025","vin":"5LMJJ3HT8KE","components":"SEAT BELTS","summary":"this recall is taking a long time to get fix and i don\u2019t think this company is going anything to hurry up , and to be honest im not even feel safe to drive this car. the recall is been done for over 6 months allrdy","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11682077,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/20/2025","dateComplaintFiled":"08/21/2025","vin":"5LMJJ2HTXKE","components":"SEAT BELTS","summary":"I was driving the car at approximately 10 miles/hr (slowly accelerating after stopping at a traffic light), when I heard a loud bang / explosion. This was accompanied by a feeling like I had been struck in the chest. However, there was no collision to the car. I then realized that my seatbelt was tightly cinched and locked around my body, and it had caused the blow to my chest. I was able to pull off the road and stop the car, and I worked my way out of the seatbelt with difficulty by unclasping it. There was a smell of gunpowder in the air, but I confirmed that no collision or accident to my car had occurred. The skin on my chest and left neck were badly bruised by the seatbelt pretensioning.   It is clear that the seatbelt pretensioning system inappropriately triggered while I was driving this vehicle. There is a known recall for this car's seat belt pretensioning system, and prior to this incident the restraint system error light was turning on and off since September 2024. I paid for a \"repair\" of this error, though it continued to occur. When I contacted the Lincoln dealership again, they stated that the part for this recall is not yet available. After this incident occurred, I had my vehicle towed to the Lincoln dealership and contacted Lincoln Customer Service. They again stated that they could not repair the seatbelt as the part is still not available.   When this incident occurred, I was driving my 2 year-old daughter to preschool. I feel lucky that the seatbelt malfunction did not cause a car crash--the inappropriate triggering was shocking, caused bodily harm, and I was barely able to keep control of the car to pull aside safely.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11681801,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"08/20/2025","vin":"5LMJJ3LT8KE","components":"VISIBILITY/WIPER","summary":"while driving in raid the wipers slowed drastically, like it wasn't connected well to the motor, then ultimately stopped. This made it difficult to see while driving and we can no longer drive in the rain until we can get it repaired.  Dealer was unwilling to come remotely to inspect and repair.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11680919,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"08/15/2025","vin":"5LMJJ3LT9KE","components":"SEAT BELTS","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that the passenger\u2019s side seat belt had seized. The contact stated that the seat belt was inoperable and could not be used safely. There were no warning lights illuminated. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and declined to provide a goodwill repair. The failure mileage was approximately 97,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671128,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/03/2025","vin":"5LMJJ3LT8KE","components":"SEAT BELTS","summary":"The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 24V099000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that upon starting the vehicle and allowing the engine to warm up, the contact attempted to buckle the seat belt and heard a loud pop and the seat belt started to retract with the contacts left arm in the seat belt harness. The contact stated that the Air Bags/SRS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the seat belt retractor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11671066,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"07/03/2025","vin":"5LMJJ3LT9KE","components":"SEAT BELTS","summary":"My husband (age [XXX] ) and I (age [XXX] ) were traveling on, he was driving, [XXX] in Atoka, OK on the evening of [XXX], when all of a sudden we heard a loud pop. It sounded like a gun shot. The sound was followed by a smoke smell. He held his composure and was able to pull over, and we learned that it was the seatbelt that was affected, and he had cinch marks on his shirt left by the seatbelt. We then realized the driver\u2019s side seatbelt was \u201cfloppy\u201d and wouldn\u2019t retract back. I then called our local Ford dealership in Durant, OK to get it in asap and was informed to bring it in Monday, June 23, 2025. We drove the car home to Durant, OK which is approximately 30 minutes away on a very dangerous stretch of highway after the call. On Monday, I carefully drove it to the dealership to be repaired. I was informed later that day that they were able to repair one recall, the back up camera, but the seatbelt couldn\u2019t be repaired due to a back order on the part (told by Kyle the service tech). I emailed Red River Ford service manager immediately after that and was sent an email back that had his phone number. I then called him, Rick Riley, and he told me that he\u2019s showing that the part is actually not even available to get and couldn\u2019t give me an estimated time. I asked if it was possible to get a loaner, this is my personal car and the only car that can hold my family of 6. We were leaving for vacation June 25 and had no way to get to the airport. I called Lincoln concierge to see if they could do anything to get me a loaner, and the representative was no help. She told me she was going to contact Red River Ford but never did; I had sent a message asking Rick Riley if he had been contacted, and he said no. We ended up paying for a driver to safely get us to DFW airport which cost $360. I\u2019ve called Lincoln 2 more times now and keep getting told the part is on back order but no advice on getting a loaner or them buying back the car. I don\u2019t know what else to do.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11668674,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2025","dateComplaintFiled":"06/23/2025","vin":"5LMJJ2LT0KE","components":"ENGINE","summary":"Purchased a 2019 Lincoln navigator in 2024 used at a dealership in Orange Park Florida. The vehicle was taken to the same dealership for an oil change, which is a Volkswagen dealership. I started to hear a loud shaking noise after starting it up. I took it to O\u2019Reilly\u2018s auto parts and had to put on a machine and I also took it to Paul, Clark Ford and Yulee Florida. I was told by both that it was the cam phaser. The vehicle was also leaking coolant, and now the engine has completely blown in the vehicle. It has been sitting at a Lincoln dealership for three weeks with a blown engine due to the cam phaser Echt that was never addressed or corrected by Ford. The vehicle is just sitting. It\u2019s now a boat anchor.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11667238,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2025","dateComplaintFiled":"06/16/2025","vin":"5LMJJ3JT9KE","components":"UNKNOWN OR OTHER","summary":"All four of my windows open without prompting numerous times...","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11664066,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2025","dateComplaintFiled":"05/31/2025","vin":"5LMJJ3LT3KE","components":"POWER TRAIN","summary":"Is all on google this particular vehicle Lincoln Navigator 2019 L have problems on the transmission gear malfunctioning\u2026I barely purchase this exactly model a few days ago and I have this issues concern safety so dealer said is purchase with no warranty but this vehicle have 75000 miles only \u2026 we should have the attention on this matter because is safety and costly to repair","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11660789,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"05/13/2025","vin":"5LMJJ2NT5KE","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get stuck in the wrong gear, then overcompensate, violently jerking into the correct gear 20+ seconds after it should have. A few times, we narrowly avoided getting rear-ended or rear-ending others.  Lincoln service confirmed the 10-speed automatic transmission in the 2019 Navigator is problematic and will likely need a full rebuild, yet there is no transmission recall. They also stated their service department was backed up 4-5 weeks due to transmission repairs.  Over the last 2 weeks, we've had a full vehicle diagnostic and repair. The mechanic replaced both leaky transmission coolant lines and completely rebuilt the transmission. He confirmed the check engine light never activated and diagnostic trouble codes never generated. That is an extreme safety problem. According to Lincoln, with leaks and transmission slipping, DTCs should be generated, and check engine lights should come on, but it didn't happen in either case. Please investigate both the transmission failures and the trouble code generation!","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11659642,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/07/2025","vin":"5LMJJ2LT2KE","components":"POWER TRAIN,SEAT BELTS","summary":"Have had Navigator in shop (at dealership) six times for drive train/transmission/seat belt recall and it is not repaired. Last repair has not even been driven 200 miles after dealership having vehicle for 5 weeks.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655933,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2025","dateComplaintFiled":"04/21/2025","vin":"5LMJJ2TT6KE","components":"ENGINE","summary":"No warning light on dash. Issues engaging in gears. SUV failed to shift in gear and engine rev up  And takes 2 to 10 seconds to catch again before engine engages. No accidents yet.  Additionally, during cold start my SUB is making a rattling and ticking sound and the SUV would shake. There were no engine failure or warning lights that came on and the engine doesn\u2019t sound like it\u2019s running correctly.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655192,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"04/17/2025","vin":"5LMJJ2LT1KE","components":"SEAT BELTS","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that the front driver's side seat belt had locked and had failed to extend as needed. The contact stated that the seat belt was inoperable. The vehicle was taken to the dealer, where it was diagnosed and determined that the seat belt assembly needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11655069,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2025","dateComplaintFiled":"04/16/2025","vin":"5LMJJ3LT4KE","components":"ENGINE","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the VIN was not included in Ford Campaign Number: 21N03. The manufacturer was notified of the failure and confirmed that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11654086,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2024","dateComplaintFiled":"04/11/2025","vin":"5LMJJ2LT5KE","components":"STRUCTURE","summary":"I had my windshield replaced with an OEM Lincoln glass at the dealership.  Upon receiving the vehicle i noticed that when driving at night all lights are duplicated.  The duplicated light eventutally merges with the actual light as you approach in distance.  Multiple headlights on a highway are very disorienting and distracting making it hard to focus on driving.  I have had the glass replaced a total of 4 times.  All with the same problem.  I was told there was defective glass that had been made however I have yet to get a piece of glass that is optically reasonable to drive at night. Wanted to report as I'm sure others have a similar problem.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11649575,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"03/20/2025","vin":"5LMJJ3LTXKE","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"After the recall on the backup camera the image processing unit (IPMB) has gone bad and the car does not display any camera information views (back up, front, 360 degree).  I believe this is also related to the back up camera recall and should be addressed.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640430,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2025","dateComplaintFiled":"02/03/2025","vin":"5LMJJ3LTXKE","components":"UNKNOWN OR OTHER","summary":"The vehicle is hard shifting creating a forceful lunge which is followed by characteristics of the vehicle being in neutral (starts to slow down and revs when I try to continue on the road).  I have been told the transmission on these vehicles (10 shift transmission) is part of a class action lawsuit.  Ford Customer Service told me to contact NHTSA.  It is very unsafe because when the car lunges and hard shifts, it slows my vehicle without my control which could cause an accident around me.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11640041,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"02/01/2025","vin":"5LMJJ2LT6KE","components":"ENGINE","summary":"Upon a cold start my vehicle was making a rattling and ticking sound and the car would shake. There were no engine failure or warning lights that came on but the engine did not sound like it was running properly and clearly something was wrong. I took the vehicle in and was told that the Variable Cam Timing parts need to be replaced. In doing some research it appears that the VCT on the 2019 Navigator has a recall for the VCT but my VIN was not included on the recall for some reason.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11626154,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2024","dateComplaintFiled":"11/19/2024","vin":"5LMJJ3LT5KE","components":"POWER TRAIN","summary":"POWERTRAIN MALFUNCTION/REDUCED POWER while on the highway! Low boost power malfunction causing excessive fuel and oil consumption, spinning/timing misfire, and reduced speed! Check engine light and powertrain malfunction lights later  indicated P0365 and P0369 error codes. Dealership says I need a new timing chain and VCT selenoid. I found out this is a KNOWN ISSUE WITH 2018-2020 LINCOLN NAVIGATORS and that Lincoln has issued TSB Bulletins regarding these very issues! I am experiencing all of the symptoms - rattling when starting from a cold start, excessive oil consumption, spinning/misfiring when changing gears, crazy slow acceleration, low fuel economy. Initially the light came on in October with the Lincoln app telling me incorrect oil so I went and had my oil changed 10/30. It didn't help at all. I had the car diagnosed locally before calling to have it scheduled to be fixed at the dealership. The auto place wouldn't even give me a quote!! I have attached their Diagnostic. The dealership stated the cost would be $5400 for VCT Selenoid and Timing Chain. Dealership also stated this is a known issue and he had the same vehicle of the same year for the same reason he's working on right now! I looked it up and Lincoln KNOWS! They know about this issue!! I contacted Lincoln and they REFUSED to help!!! I believe Lincoln should extend grace and help with the cost of repair because they have know about this ongoing issue. Instead of helping their customers by issuing a recall or optional service help, they're putting the bill on the customer or their known issue.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11625986,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2024","dateComplaintFiled":"11/18/2024","vin":"5LMJJ2LTXKE","components":"VISIBILITY,STRUCTURE","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated while driving approximately 75 MPH, there was an abnormal sound coming from underneath the vehicle. The contact later discovered that there was a hole in the rear sunroof. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11623960,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"11/07/2024","vin":"5LMJJ3JT6KE","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"No warning light on dash. Issues engaging in gears. Avoided a few accidents by throwing on hazards when car wouldn't accelerate on road. When turning into oncoming traffic it wouldn't engage in gear but thankfully they braked to avoid hitting me. After that I would only drive in the neighborhood to take kids to school. When reading Ford knows this issue but still put this 10 speed transmission in vehicles. Mechanic diagnosed and had to rebuild transmission.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11619643,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"10/14/2024","vin":"5LMJJ3TT7KE","components":"ENGINE","summary":"My vehicle fits all criteria for CSP 21B10 and CSP 21N03. The vehicle has 75714 miles whereas 21N03 covers up to 79,999 on this vehicle. The cold start rattle is very bad and drivability due to cam phaser issues has caused the vehicle to be not drivable, at least not safely\u2026 this vehicle meets all criteria for the recall, and the issue (confirmed by dealer - at dealership now) is the cam phasers and this recall 21N03 is the repair and they are very surprised our VIN is not listed, citing all of these vehicles require cam phaser replacement to be operable. As this is a known issue with 2018-2020 navigators with the 3.5 this should be covered by the recall.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608534,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2024","dateComplaintFiled":"08/14/2024","vin":"5LMJJ2LT6KE","components":"SEAT BELTS","summary":"THE PASSENGER SIDE SECOND ROW SEATBELT RETRACTOR PRETENSIONERS DEPLOY AND MY KIDS CAN\u2019T LOOSEN THE SEATBELT TO PUT IT ON. WE HAVE TO THEN PUT OUT KIDS IN THE THIRD ROW OR MESS WITH IT FOR 10 minutes TO GET IT TO RELEASE.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11608537,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2024","dateComplaintFiled":"08/14/2024","vin":"5LMJJ2LT6KE","components":"UNKNOWN OR OTHER","summary":"THE DRIVER SIDE SECOND ROW WINDOW IS NOW GOING DOWN ALL BY ITSELF AND HAS HAPPENED 3 TIMES IN 5 DAYS.  I CANT ROLL IT UP UNTIL I TURN OFF THE CAR AND TURN IT BACK ON.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11607366,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2024","dateComplaintFiled":"08/08/2024","vin":"5LMJJ2TT5KE","components":"ENGINE","summary":"the engine rattles and knocks with cold start. in reviewing online, this is a very common problem.  The dealership told me their service lot is full of navigators needing to have CAM? replaced.  The internet confirms mechanics frustrated with spending their entire day replacing the same parts. This issue is listed on your site, but it is not a recalled item. I would suggest auditing how many of these repairs Lincoln is actually doing. I was initially told the repair cost should range between $1,000-$2,500, but after my vehicle waiting over a month in their service lot, they told me the repair cost would be $4,500. To have an issue this common on a car that cost over $100k, seems like they should take more ownership.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11580205,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2024","dateComplaintFiled":"03/30/2024","vin":"5LMJJ3TT8KE","components":"SEAT BELTS","summary":"The MIDDLE row passenger seat belt locks in place. We took it to the Lincoln dealership in San Antonio Texas and this is what their report states: Found internal failure with seat belt mechanism causing seatbelt to bind. Recommend to replace and retest. But there is no safety recall on it so they want to charge $947 to fix it. Yet, the exact same thing happened to our FRONT seat passenger seat belt! But that was fixed because of a recall.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11575948,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2024","dateComplaintFiled":"03/07/2024","vin":"5LMJJ3LT6KE","components":"BACK OVER PREVENTION","summary":"The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  The dealer was contacted and confirmed that the parts were not yet available. The contact was placed on a waiting list. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11575387,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2024","dateComplaintFiled":"03/04/2024","vin":"5LMJJ3LT2KE","components":"BACK OVER PREVENTION","summary":"The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11574535,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2024","dateComplaintFiled":"02/28/2024","vin":"5LMJJ2LT2KE","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS","summary":"I purchased this vehicle 6 months ago and have had nothing but electrical issues since.  The front Lincoln emblem and the rear driverside brake lights do not work.  Also, the heated driver seat stopped working.  I have read the lighting issue is common.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11572663,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"02/18/2024","vin":"5LMJJ2TT5KE","components":"ELECTRICAL SYSTEM","summary":"The entire electrical panel went out and therefore I was unable to see the speed I was going, how much gas I had, etc. This happened after I turned my truck back on at the gas station. It was working fine prior to turning vehicle off. The panel was out for a day then came back on.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11567881,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2023","dateComplaintFiled":"01/25/2024","vin":"5LMJJ3TT7KE","components":"POWER TRAIN","summary":"Transmission just revs & does not shift gears when try to take off from traffic lights or merge on highway. Shifts gears aggressively at speeds of 30-40 mph. Herky jerky and causes whiplash  Lincoln reports fixing issue but I don\u2019t think they did  Safety issue.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11553770,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2023","dateComplaintFiled":"11/06/2023","vin":"5LMJJ3JT9KE","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"5 dealerships unable to address rear camera recall in a timely manner. No definitive response from 5 dealers to include Rockwall Ford, Planet Ford, Planet Lincoln, Grapevine Lincoln, and David McDavid Lincoln in the Dallas area.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11552412,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2023","dateComplaintFiled":"10/28/2023","vin":"5LMJJ3LT6KE","components":"TIRES","summary":"3 tires developed sidewall 'tears' . All were  on the right side of the car , 2 had less than 25000 miles and one had less than 500 miles (it was a replacement that I bought from the Ford dealer). Two exploded at low speed. Tire size 285/45R 22 114H","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11541165,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/26/2023","dateComplaintFiled":"08/28/2023","vin":"5LMJJ2LT9KE","components":"SEAT BELTS","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated while the vehicle was stopped, the front passenger\u2019s side seat belt pretensioner exploded. The passenger suffered minor injuries to the chest area but did not seek medical attention. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 46,519.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11538971,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/16/2023","vin":"5LMJJ3LT7KE","components":"ENGINE","summary":"Cam phasers have started to fail. Vehicle has been meticulously maintained and well taken care of. Ford even did the recall with a reprogram to supposedly fix the issue back in 2022. We always change the oil between 5,000 and 6,000 miles.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11537165,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"08/08/2023","vin":"5LMJJ3LT8KE","components":"POWER TRAIN","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that the vehicle would jerk upon depression of the accelerator pedal while driving at various speeds or after coming to a complete stop. An unknown transmission message was displayed on the instrument panel after the failure. The contact took the vehicle to the dealer where transmission fluid was added; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11514140,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2023","dateComplaintFiled":"03/28/2023","vin":"5LMJJ3TT7KE","components":"POWER TRAIN","summary":"The 10 speed transmission in our car shudders and vibrates badly and gets stuck in very high gears. The problem happens most often between 17-23 miles per hour, and is most noticeable on inclines. instead of downshifting to a lower gear at lowers speeds, the car is stuck in 6-7-8 gear. This causes a long hesitation where we are worried we could get rear ended or hit at an intersection. We have been shifting the car manually with the paddle shifters to drop into a lower gear, but this also takes time and causes a delay. We have been to the dealer at least 5 times for this issue and no luck on a repair. the problem has been ongoing for over a year now. Thank You.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11510106,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2023","dateComplaintFiled":"03/04/2023","vin":"5LMJJ2LT6KE","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"could not get the lincoln way app to work, took vehicle to mark Mcclarty Lincoln dealership and was told the tcu (the unit that controls the communications in the car) needed to be replaced and the cost including parts and labor is $1181, concerned that vehicle won't report critical information as is intended to maintain safety of vehicle.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11505386,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2023","dateComplaintFiled":"02/03/2023","vin":"5LMJJ2LT5KE","components":"VISIBILITY","summary":"On 2/3/2023 while driving, there was a loud explosion sound in the vehicle. We immediately pulled over to try to determine the source of the sound as there were no vehicles around us, nothing near us, or over us. We opened the sunroof cover and discovered the glass had shattered. We closed the cover, exited the vehicle to look at the sunroof from the outside. We immediately called the dealership as we just purchased this vehicle used on 1/19/2023. Two weeks owning the vehicle and the sunroof explodes. We are waiting on a call back from the dealer to determine our next steps. This is definitely a safety issue as the noise could cause an accident and if the sunroof cover had been opened, the shattered glass would have been all over our family.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11502626,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2023","dateComplaintFiled":"01/19/2023","vin":"5LMJJ2LTXKE","components":"STEERING,SUSPENSION,WHEELS","summary":"2019 Lincoln Navigator Dealership delivery 9.14.22 Husband & Daughter drove around the neighborhood. Check engine light comes on suv is overheating. Husband immediately pulls into our driveway fluid is leaking out all over. Plus smoking. This was maybe two hours after it was in our possession. 9.15.22 Ford of Dalton has it towed to their dealership.  9.15.22 Suv was back in our possession. 9.21. Heard a ticking sound from the front of the suv. 9.26.22 Dropped off Suv at Ford of Hixson. 10.1.22 picked up a rental. 10.7.22 picked up suv  12.7.22 Contacted Ford Of Dalton. Hearing the same noise, plus a new clunking sound and movement below my feet on the driver side.They replaced axle, barrings. No warning other than the sound.  12.12. 22 Suv in Ford of Dalton possession. 1.12.23 Suv back in our possession. 1.13.23 hearing a sound when turning left. No warning  1.13.23 drove off a mountain where we live to take my daughter to her basketball game. Approximately 7:10 p.m my daughter and I heard a loud sound. The suv pulled us left  into oncoming traffic! My suv steering wheel lost control started smoking and smelt like burning rubber!! This was the most terrifying experience in my life!! We are so lucky to be alive! If this happened anywhere else the outcome could have been very different. Luckily we were just leaving her basketball game and we\u2019re on a side street.This suv was supposed to be our primary vehicle. It is extremely unreliable and unsafe to drive. After last nights horrible experience there is no way we will take this vehicle back. It\u2019s very unsafe to drive. ** no warnings!","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11489383,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2022","dateComplaintFiled":"10/15/2022","vin":"5lmjj3ht4ke","components":"ELECTRICAL SYSTEM","summary":"Back up camera does not work all the time most of the time, camera does not come on when in reverse or when camera button is pressed.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11483353,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2022","dateComplaintFiled":"09/07/2022","vin":"5LMJJ3JT0KE","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Vehicle dies while in Drive.  Message shows \"AUTO STARTSTOP SHIFT TO P, THEN RESTART ENGINE\".   Dealer advised low battery voltage causing it, but vehicle starts without issue when shifting to P.  Battery is only 2.5 years old.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11471303,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"06/28/2022","vin":"5LMJJ3LT1KE","components":"POWER TRAIN","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated while making a left turn, the vehicle started to stall and seized. The contact stated that an unknown power train warning light was illuminated. The contact was able to restart the vehicle and continued driving to her destination. The contact stated she continued to experience the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was taken back to dealer, where it was diagnosed with needing the power control module to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was taken back for a third time to the dealer, where it was diagnosed with needing another control module to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11457693,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"03/21/2022","vin":"5lmjj2lt1ke","components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The RPM's would suddenly increase before the speed was drastically reduced. The vehicle was taken to the local dealer for service however, the failure persisted. No further information was available. The manufacturer was notified of the failure. The failure mileage was 31,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11451331,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2021","dateComplaintFiled":"02/10/2022","vin":"5LMJJ2LTXKE","components":"LATCHES/LOCKS/LINKAGES","summary":"The rear trunk latch disconnects from the car during any instance and projects the trunk open in a rapid manner. This issue occurred 3 times. The first time the vehicle was pulling into my garage and the trunk opened without prompting. The trunk smashed against the top of the garage and the facade of my home. Lincoln reviewed the electrical system and determined the event occurred without my involvement and replaced the latch. They did not call it a recall issue but did agree that they have seen it occur more than a few times. Subsequently, the issue occurred again. I was pulling into an indoor garage at a mall,  and the trunk opened voluntarily once again. This time no damage occurred as I pulled to the side and remedied the situation. The third occurrence happened a few days ago as I dropped my 10 year old off at home. The trunk once again voluntarily opened. Each time i could've been driving at a faster speed and each time these incidences occurred I had parts of my family in the vehicle. There were never any warning lamps and the manufacturer has gone silent with what the issue is. I am concerned that this can occur at a higher rate of speed with all of my children in the car.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11445466,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2021","dateComplaintFiled":"12/29/2021","vin":"5LMJJ3TT8KE","components":"UNKNOWN OR OTHER,ENGINE","summary":"If the rear trunk gate is up and the vehicle is running the passenger compartment will fill with carbon monoxide very quickly.   This usually will happen if loading luggage or items in the back of the vehicle while the engine runs. Certainly a risk if kids are left in the passenger compartment while the truck is being loaded when the engine is running.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11443035,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"12/08/2021","vin":"5LMJJ2LT1KE","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated while driving approximately 50 MPH and depressing on the accelerator pedal, the RPM rose to 6,500 however, the vehicle began to decelerate. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and was able to continue to drive to his destination. The contact took the vehicle to the local dealer, who diagnosed that the vehicle was included in the unknown NHTSA Campaign Number however, the vehicle had not been repaired. The contact stated he had experience the failure on three different occasion. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11419878,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2019","dateComplaintFiled":"06/07/2021","vin":"5lmjj2tt1ke","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2019 Lincoln Navigator. The contact stated that after starting the vehicle, there was an abnormal rattling sound coming from the front and the rear of the vehicle. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the sound. The vehicle was not repaired however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the phaser needed to be replaced. The vehicle was repaired however, within several months of the repair, there was an abnormal rattling sound coming from the engine. The vehicle was taken back to the dealer to attempt to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 29,736.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11300155,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"01/06/2020","dateComplaintFiled":"01/17/2020","vin":"5LMJJ3TT2KE","components":"AIR BAGS,SEAT BELTS","summary":"TL* THE CONTACT OWNS A 2019 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE IN FRONT STOPPED SUDDENLY AND THE CONTACT CRASHED INTO THE REAR OF THE VEHICLE. THE SEATBELT PR TENSIONER FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISING TO HER CHEST FROM THE SEAT BELT. THE 2 CHILDREN RECEIVED SMALL BRUISING TO THE FACE AND LEFT SHOULDER FROM THE SEAT BELT. THE OTHER VEHICLE INJURIES WERE UNKNOWN. A POLICE REPORT WAS FILED. MEDICAL ATTENTION WAS CONTACTED. THE OCCUPANT OF THE OTHER VEHICLE RECEIVED MEDICAL ATTENTION AT THE SCENE OF THE CRASH. THE VEHICLE WAS TOWED TO APPLE FORD (8800 STANFORD BLVD, COLUMBIA, MD 21045 (410) 290-1100) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11278737,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"11/07/2019","vin":"5LMJJ2LT9KE","components":"AIR BAGS,SEAT BELTS","summary":"RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON!  DEALER COULDN'T FIGURE IT OUT.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11242084,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2019","dateComplaintFiled":"08/06/2019","vin":"5LMJJ2TT6KE","components":"SEAT BELTS,SERVICE BRAKES,VISIBILITY/WIPER","summary":"SEATBELT IS NOT RECOILING PROPERLY.  DEALERSHIP REPLACED IT, NEW ONE IS HAVING SIMILAR ISSUES.  SAT IN OTHER BLACK LABEL NAVIGATORS AND THEY ALSO HAD THE SAME ISSUE.    WHEN USING THE CRUISE CONTROL, THE BRAKES ARE MAKING AN ODD NOISE (IT MAKES THE SAME TYPE OF SOUND YOU HEAR WHEN GETTING UP FROM A LEATHER COUCH)    WINDOW WASHERS HAVE FAILED MULTIPLE TIMES.  I HAVE MULTIPLE VIDEO'S OF THAT    DRIVER SEATS ARE MAKING A LOT OF NOISE (ALMOST LIKE SOMETHING IS LOOSE), DEALERSHIP HAD TO FIX IT TWICE NOW.    KEEP IN MIND THIS VEHICLE IS BRAND NEW, THEIR TOP OF THE LINE MODEL AND HAD LESS THEN 10K MILES WHEN THESE ISSUES STARTED.  I WOULD BE MORE THAN WILLING TO MEET WITH SOMEONE IN PERSON TO SHOW THEM ALL THE ISSUES.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]}]}