{"count":185,"message":"Results returned successfully","results":[{"odiNumber":11729841,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"04/08/2026","vin":null,"components":"ENGINE","summary":"Last April, during our routine oil change our mechanic pointed out that our Cam sensors were wicking oil into the harness and making its way to the  ECM.  This is the first we had ever heard of this issue and the repair was $2400 or so.   After researching the problem we wrote to MB USA and never got any response until we filed a lawsuit in sessions court.  Turns out we cant do that locally. Mercedes has never contacted us since we registered the car in 2016 and never even acknowledged us until after we filed the attempt to collect the cost of repair. THE problem is endemic and well known.  MB put a poorly designed part on their 270 engines and it could have had a worse outcome had the ECM failed while my wife was driving on the interstate  Please let me know what has already been done about this problem and if they are required to notify owners.  MB is silent on the issue to the point I feel as though they are hiding something.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11718391,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"02/06/2026","dateComplaintFiled":"02/17/2026","vin":"WDDHF5KB5DA","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"1: The accelerator was sticking and i could not get the car to stop even when i was pressing on the brakes . Unfortunately, due to this scary event i hit the car in front of me injuring the the gentleman. the vehicle has not been inspected by the insurance as it was a total loss withn damages more than 14k","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11714458,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2025","dateComplaintFiled":"01/30/2026","vin":"WDDHF8JBXDA","components":"VISIBILITY","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that after taking the vehicle through a car wash, water started leaking into the vehicle from around the sunroof frame. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V874000 (Visibility); however, neither the VIN nor the model year was included. The manufacturer was not informed of the failure. The failure mileage was approximately 91,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11693224,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2025","dateComplaintFiled":"10/13/2025","vin":"WDDHF8JB1DA","components":"WHEELS,SERVICE BRAKES","summary":"The rear subframe needs fixing. And they are putting my car on hold for 3 weeks, denied a loaner car, and I have to get back to work.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11689488,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2025","dateComplaintFiled":"09/24/2025","vin":"WDDHF8JB5DA","components":"STRUCTURE,SERVICE BRAKES","summary":"I took car to dealer to have subframe repaired due to rust and the brake lines are rusted as well due to this issue and i am being charged for the brake lines.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11688243,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2025","dateComplaintFiled":"09/18/2025","vin":"WDDHF8JB3DA","components":"STEERING,UNKNOWN OR OTHER,ENGINE","summary":"Car difficult to control found to have corroded sub frame and rear break lines.  Very unsafe to drive brought to independent dealer who had car towed back to Mercedes.  No warning lamps, or other symptoms prior to failure.  Scary situation.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11679144,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2025","dateComplaintFiled":"08/07/2025","vin":"WDDHF8JB1DA","components":"SERVICE BRAKES","summary":"rear brake lines corroded and leaking, making the car disabled","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11674131,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2024","dateComplaintFiled":"07/16/2025","vin":"WDDHF5KB3DA","components":"FUEL/PROPULSION SYSTEM","summary":"I am the owner of a 2013 Mercedes-Benz E350 and am writing to formally express my concern regarding a persistent fuel leak issue I have experienced with my vehicle.  Over the past months, I have spent more than $4,000 attempting to address this problem. Repairs have included the replacement of the fuel canister and the fuel pump. Despite these efforts, the vehicle continues to leak fuel from the area near the rear right tire, both when the vehicle is in motion and when it is parked.  This issue presents a significant safety risk, not only to myself but to others on the road. I am aware that there is an existing recall for the 2014 E350 model related to similar fuel leakage problems. Given the similarities in design and the nature of the defect, I strongly urge Mercedes-Benz to investigate this matter and consider extending the recall to include the 2013 E350 models as well.  I believe this is a critical safety matter that warrants immediate attention to prevent any potential accidents or hazards.  Thank you for your time and consideration. I look forward to your response and to a resolution that prioritizes customer safety.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11673272,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/14/2025","vin":"WDDHF5KB9DA","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at various speeds, there was an abnormal fuel odor entering the cabin of the vehicle. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the fuel line needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11663952,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2025","dateComplaintFiled":"05/30/2025","vin":"WDDHF8JBXDA","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that when the vehicle was taken for a routine inspection, the dealer diagnosed that the rear brake lines were rusted through. The contact was informed that the rear brake lines needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 134,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11651111,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2025","dateComplaintFiled":"03/27/2025","vin":"WDDHF2EB5DA","components":"SERVICE BRAKES","summary":"Excessive corrosion on rear brake lines. I've never had to replace brake lines on car before. The cost is almost $5,000 out of pocket and I believe this due to low quality products used to manufacture the original brake lines. I believe there should be an investigation into the brake lines as there could be serious injury if they fail.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11649321,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2025","dateComplaintFiled":"03/19/2025","vin":"WDDHF8JB9DA","components":"SERVICE BRAKES","summary":"Rear subframe recall and brake lines. I am very disappointed and frustrated right now. 2013 e350 has completely corroded brake lines on an otherwise relatively rust free car. The vehicle is due to get the rear subframe replaced as part of the warranty extension. The brake lines are not covered and are 4,000 dollar additional fee to replace. I can\u2019t get the work done anywhere else for cheaper because the rear subframe needs to be dropped in order to do the brake lines, making it cost prohibitive to have the subframe and brake lines done at different shops. Something is wrong with the brake lines they used when building this car. I\u2019ve owned cars with 10x more rust and perfectly in tact brake lines. Frames rot away before I see brake lines this bad. They should have extended the warranty to the brake lines and I hope they do so I can get reimbursed in the future.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11647784,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2025","dateComplaintFiled":"03/11/2025","vin":null,"components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"my car has always had an issue with the extension of the steering column. On [XXX] I had the experience of my entire steering wheel locking up totally. once I reached the repair center of Mercedes Benz I was informed that the anti theft system was no longer working. I was also informed there were several cars in the dealership with the identical same problem.. this was a very dangerous experience and has and will cost me a lot of money, as well as a safety issue as I was traveling from Atlanta to tx,  4 hrs out managed to pull off the hwy and that's where my car was towed from, leaving me in the middle of no where for 10 hrs.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11644847,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2025","dateComplaintFiled":"02/25/2025","vin":"WDDHF8JB9DA","components":"SUSPENSION,SERVICE BRAKES","summary":"There was already a recall for my rear subframe that I am now getting done due to rust corroding the metal structure. However, upon the dealers inspection the corrosion is also present on the rear brake lines which cause a safety concern and are charging $4000 to replace the brake lines aside from the warranty repair. It poses a safety hazard if the lines were to fail and have heard of others having the same issue along with rotted rear subframes.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11640861,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2025","dateComplaintFiled":"02/05/2025","vin":"WDDHF8JB8DA","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"Was informed about the extended warranty for the rusting rear sub-frame issues on this make and year.  Upon speaking with the dealership and further research online the rear hard brake lines are rusted as well and not covered by Mercedes.  Upon further research this a common issue and danager to my safety and others as well.  Upon work required to fix rear sub-frame would make it easier job to also replace rusted brakes lines.  But Mercedes does not cover that and wants to charge customers a extra 3500$ to fix something that should not be happen as well. With the sub-frame out for replacement would make sense to replace other rusted parts with the extended warranty.  It's a major safety issues already with rusted sub-frame and also added rusted brakes lines.   This should be investigated further into to keep everyone safe.  There are lot of owners unaware of this issues that could lead to brake failure.    We use our brakes to stop and most new cars should not be having this issue so early.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11633084,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"12/30/2024","vin":"WDDKJ5KB1DF","components":"VISIBILITY,STRUCTURE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at undisclosed speeds, the front end of the panoramic sunroof allowed water to leak into the vehicle during inclement weather. The local dealer was contacted, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. Upon further research, the contact related the failure to NHTSA Campaign Numbers: 19V918000 (Visibility) and 21V197000 (Structure); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11631348,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2024","dateComplaintFiled":"12/18/2024","vin":"WDDHF8JBXDA","components":"SUSPENSION,SEATS,SERVICE BRAKES","summary":"1. brake lines corroded and broke. i see there were numerous reports sent to you and nothing was done. 2. both driver and passenger seat broke in the same spot...mercedes recognized the issue in their internal bulletins. nothing was done 3. both rear springs broke on their own. no accident. car was really unstable in highway speeds","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11629978,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"12/10/2024","vin":"WDDHF8JBXDA","components":"SERVICE BRAKES","summary":"Rusted brake lines after Sunframe rust. All E350 models are experiencing this issue with the rear brake lines and the dealership is charging upwards of $4300 to replace even when the subframe is already removed from the vehicle due to subframe issues","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11623609,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2024","dateComplaintFiled":"11/05/2024","vin":"WDDHF8JB9DA","components":"STRUCTURE,SERVICE BRAKES","summary":"The brake lines leaked fluid brakes started failing. Brought to a repair garage. Advised that subframe is cracked and completely corroded. Mercedes is covering the  subframe but not the inferior brake lines which are failing.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11623729,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2024","dateComplaintFiled":"11/05/2024","vin":"WDDHF8JBXDA","components":"STRUCTURE,SERVICE BRAKES","summary":"Brake line corrosion and rear subframe corrosion","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11623287,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2024","dateComplaintFiled":"11/02/2024","vin":"WDDHF8JB3DA","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"REAR SUBFRAME RUSTED,","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11619645,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2024","dateComplaintFiled":"10/14/2024","vin":"WDDHF8JB4DA","components":"UNKNOWN OR OTHER","summary":"I don\u2019t know why your system is stating that there is not a recall there definitely is a recall in 2023. They recalled the subframe with the extended warranty covering it because it\u2019s been corroded and nearly dropped out of the bottom of my car. I only found out that it was so rusted and corroded by taking it to an auto mechanic because my brakes spongy and my brake light came on, so I took it in automatically to get looked at, and the mechanic said that I needed two rear brake lines, and then proceeded to tell me about the corrosion all around my subframe which needed to be replaced, which is under warranty however, my question is why is the brake lines not covered when I\u2019ve been reading numerous complaints about the corrosion of it and yet they still have not put an extended warranty to cover that  Which they should do now before a definite recall is set in place with all of the complaints coming in. I\u2019m very upset because now Mercedes is telling me that another $3000 job. I do not have an additional $3000 for this to get fixed so I ask you, how can I get some help here?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11613811,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2024","dateComplaintFiled":"09/10/2024","vin":"WDDKK5KF2DF","components":"AIR BAGS","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 17V017000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the recall notification stated mobile repair service was available however, the contact was declined the mobile repair service. The contact stated that she had been attempting to have the recall repair completed for almost a year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11608761,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2024","dateComplaintFiled":"08/15/2024","vin":"WDDKK5KF6DF","components":"SERVICE BRAKES","summary":"Rear brake lines rusted and replaced.  Had taken to dealer to replace rusted rear subframe for which Mercedes had covered under an extended warranty.   During this repair dealer noted that the brake lines were rusted and should be replaced.  This was not covered by Mercedes.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11601763,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2024","dateComplaintFiled":"07/13/2024","vin":"WDDHF8JB5DA","components":"SERVICE BRAKES","summary":"Rear brake line failure, loss of brake fluid, caused loss of braking","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11595435,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"06/20/2024","vin":"WDDHF5KB9DA","components":"STEERING,AIR BAGS","summary":"Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11588455,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2024","dateComplaintFiled":"05/13/2024","vin":"WDDHF8JBXDA","components":"SERVICE BRAKES","summary":"The brake fluid lines rusted.  The front line, due to the rusted hole, leaked brake fluid to the point that the car had little to no braking ability.  In addition, the computer warning did not activate.  The car was taken to the dealer, where they verified that the computer warning did not activate, and that the brake fluid had bleed out causing the vehicle to have no brakes.  This is a dangerous situation!  The car is a little over 10 years old, has about 54,000 miles.  Had I been on the highway and tried to make a hard stop, I could have had a terrible accident.  The dealer now has the car for repairs, but there are many other E350 that have posted online that they have had an identical situation where the brake fluid lines have rusted out!  This leaves the driver, without any warning, to be put in a life threating situation!","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11586048,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"04/30/2024","vin":"WDDHF8JB8DA","components":"SERVICE BRAKES","summary":"Complete system brake failure.  Brake lines are completely corroded.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11584985,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"04/24/2024","vin":"WDDHF5KB6DA","components":"VISIBILITY","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that the panoramic sunroof was making a crackling sound as if it was about to fracture. The contact was concerned that the sunroof glass might fracture with impact with passengers seated inside the vehicle. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11578337,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2024","dateComplaintFiled":"03/19/2024","vin":"WDDHF8JB6DA","components":"TIRES","summary":"The contact owns a 2013 Mercedes-Benz E350W4 equipped with Continental Tires, Tires Line: Continental Pure Contact IS,  Tires Size: 245/40/R18 and DOT Number: AF2PWD41. The contact stated while starting the vehicle, \u00a0the Tire pressure monitoring system (TPMS) warning light was illuminated. The contact stated that the tires appeared deflated. The contact added air to the tires; however, the failure recurred the following morning. The contact added air to the tire. The contact stated that the failure occurred in low-temperature weather. The dealer was not notified of the failure. The tires were not diagnosed or replaced. The tires were replacement tires. The Tire manufacturer was not notified of the failure. The tires failure mileage was approximately 10,889. The vehicle failure mileage was 59,848.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"},{"type":"Tire","productYear":"9999","productMake":"CONTINENTAL","productModel":"PURECONTACT LS","size":"245/40R19","manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":11576789,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2024","dateComplaintFiled":"03/12/2024","vin":"WDDKJ7DB2DF","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2013 Mercedes-Benz E550. The contact stated while driving approximately 35 MPH and depressing the vehicle brake pedal, the vehicle failed to immediately stop. During the failure, the \"Forward Collision Avoidance\" feature had malfunctioned. The contact stated that the failure had occurred on two separate occasions. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failure. The failure mileage was 20,800.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11575577,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2024","dateComplaintFiled":"03/05/2024","vin":"WDDHH8JB5DA","components":"STEERING","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the vehicle. Additionally, the contact stated that the power steering function was inoperable, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a fractured steering box. The contact was informed that the steering box needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11575232,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2024","dateComplaintFiled":"03/04/2024","vin":"WDDHF8JB2DA","components":"SERVICE BRAKES","summary":"My break\u2019s completely failed with no warning signs while I was driving on the freeway. About 6 months ago my driver side break lines were rusted and had a leak in the line causing my brakes to fail. The line was replaced with nickel copper lines and on Sunday when driving the car at 40 mph for ten minutes and  the breaks began to fail. As I pulled over to get to safety after parking the car the check BREAK fluid level warning came on the dashboard. I got the car towed to my house and the following morning I added brake fluid the following and realized it\u2019s leaking near the rear brake line on the driver side. But why and how?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11561703,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2023","dateComplaintFiled":"12/24/2023","vin":"WDDHF8JB4DA","components":"SUSPENSION,POWER TRAIN","summary":"My vehicle was pulling in the rear when braking. My mechanic informed me that it was a rotted undercarriage. When I called Mercedes they informed me that there is a problem with many models of Mercedes with this. They told me there is a warranty to cover it. This is a very dangerous condition. There should be a recall on all impacted vehicles. This safety failure and lack of transparency by the company (reportedly known for years) puts owners and motorists at risk. Please investigate. To make matters worse, the Dealers are unresponsive and slow to provide service and help. One dealership, Mercedes in New London CT has ignored my repeated phone calls and emails trying to clarify and schedule service. I went to another dealership Mercedes in Warwick RI. They have been more responsive with confirming the issue--but there are delays in getting the vehicle fixed--and no provision of loaner vehicles requiring the renting of vehicles during this time frame. Please investigate and require a recall.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11551861,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"10/25/2023","vin":"WDDKJ8JB3DF","components":"UNKNOWN OR OTHER","summary":"Rotting Subframe prematurely","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11539315,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2020","dateComplaintFiled":"08/18/2023","vin":"WDDHF8JB0DA","components":"POWER TRAIN","summary":"When driving on a highway, heard a clunk and lost all power. Not much traffic and was able to pulled over to side of road. Mechanic reported that front drive shaft failed. Not sure of exact details but could have involved the bolts in the driveshaft shearing off. Apologies for the late report, did not know owners could make these reports.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11538949,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2023","dateComplaintFiled":"08/16/2023","vin":"WDDHF8JB0DA","components":"SERVICE BRAKES","summary":"Corrosion in rear brake line. Brought car for warranty service for rear subframe corrosion at a Mercedes dealership, and the service advisor noted corrosion in rear brake line. Researched online and another complaint for same issue was denied in October 14, 2020 (85 FR 65136). A website [XXX] lists anecdotal evidence of complaints following the initial investigation. Since it is the same problem effecting same model year as the subframe, further investigation seems warranted.  Before being brought in, the car fishtailed, which could have been due to the defective subframe. No lights or warnings.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11532699,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2023","dateComplaintFiled":"07/17/2023","vin":"WDDHF8JB9DA","components":"SERVICE BRAKES","summary":"Brake fluid low light came on. Brake peddle was low.  I brought it to dealer and said brake line was corroded and leaking. I have read that this is a problem with this year model.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11531351,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"07/10/2023","vin":"WDDKJ8JB3DF","components":"STRUCTURE","summary":"Rusted, corroded subframe.  Diagnosed by dealer as unsafe to drive upon 70K service visit.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11531038,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2023","dateComplaintFiled":"07/08/2023","vin":"WDDHF8JB6DA","components":"SERVICE BRAKES","summary":"On July 5, 2023, I was driving my 2013 Mercedes E350, when a red text warning appeared in the speedometer display:  \"BRAKE  Check Brake Fluid Level\".  I immediately took my car to the dealer's repair shop at Contemporary Motor Cars in Little Silver, NJ.  Their mechanic inspected and found that both rear brake lines were leaking and needed to be replaced.  I requested that they do the necessary repairs.  The total cost I paid was $2309.18. My car has 106,352 miles driven. In my 50+ years of driving, I have never experienced such a serious failure in the many cars I previously owned. Subsequently I did some research and found the the NHTSA denied a Defect Petition DP20-004 for a complaint that had been filed by  Mr. Surjit Singh for the same failure in his 2013 Mercedes E350.  I also found many other on-line complaints about leaking rear brakes lines in 2013 model Mercedes E350 cars.  I recommend the NHTSA  re-investigate this  serious car defect.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11526073,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2023","dateComplaintFiled":"06/08/2023","vin":"WDDHF5KB6DA","components":"STRUCTURE,SERVICE BRAKES","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving approximately 10 MPH, the brake pedal was depressed; however, the vehicle failed to respond, and the vehicle veered into another lane. Additionally, while her son was driving at high speeds, he detected a shimmy in the front end. While approaching a stop, the brake pedal was depressed; however, the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rear subframe needed to be replaced. The vehicle was repaired under warranty. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11518503,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2023","dateComplaintFiled":"04/23/2023","vin":"WDDHF9BBXDA","components":"SUSPENSION,STRUCTURE","summary":"While under a hard stop the vehicle\u2019s rear end started to swing back and forth suddenly causing loss of control of the vehicle. Mercedes Benz diagnosed the problem as a rusted through subframe which they\u2019ve said is a \u201cknown issue\u201d and extended the warranty on the part. The part is unavailable and there\u2019s no ETA from Mercedes which means that the vehicle is unsafe to drive and cannot be repaired.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11517088,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2022","dateComplaintFiled":"04/14/2023","vin":"WDDHF9BB8DA","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2013 Mercedes-Benz E550. The contact stated that upon taking the vehicle to the dealer for servicing, the dealer diagnosed that oil had leaked from the cam adjusters to the wiring harness and had reached the ECU. The dealer replaced the camshaft position sensors, the camshaft solenoid and the ECU. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11509874,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2023","dateComplaintFiled":"03/02/2023","vin":"WDDHF5KB5DA","components":"VISIBILITY/WIPER","summary":"The 2013 Mercedes Benz E350 model has a problem wherein the windshield sealant used by Mercedes Benz has deteriorated to the point wherein water is leaking into the car cabin. The windshield is supposed to be an integral structural  part of the vehicle and should not separate from the car.  The separation of the windshield from the car is a huge safety risk to the driver as well as others on the road - especially if the driver is going at speeds of 65MPH on the freeway.  The vehicle  and the windshield was inspected by the authorised  and official  Mercedes Benz dealership and they confirmed the findings that the  factory sealant used to seal the windshield had deteriorated and separated from the rest of the car  body  to the point wherein water was leaking into the car cabin.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11505557,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2022","dateComplaintFiled":"02/04/2023","vin":"WDDKJ8JB6DF","components":"SUSPENSION,STRUCTURE","summary":"Same problem that many others have reported. Took car dealer for a battery. Was told subframe is rusted and about $5000 to fix and that if not fixed could lead to car failure.  1) Why has Mercedes not informed the many thousand 2010-2014 C-Class and E-Class drivers affected by this dangerous defect.  Many do not take their cars to the dealership for service anymore and could miss the problem until it is too late.  2) These cars have been recalled in Germany and elsewhere. Why not in the United States?   3) Is this situation up the the standards of NHTSA? If not why has a recall not been ordered?  4) Is there a difference in weighing customer safety against company bottom-line in the US compared to other countries?    Thanks.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11501610,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2022","dateComplaintFiled":"01/13/2023","vin":"WDDHF8JB1DA","components":"ELECTRICAL SYSTEM","summary":"While driving, car suddenly goes to park, and stops , I was rear ended because of the sudden stop. When approaching red light, as soon as I start slowing down, it would without warning change gear to Park and would stop. In a heavy traffic, as soon as I started slowing down would go straight to Park and stop on the middle of highway. Mercedes Benz is aware of this problem, since they issued a bulletin for EIS ( Electronic ignition switch)","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11500788,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2022","dateComplaintFiled":"01/09/2023","vin":"WDDHF8JBXDA","components":"STRUCTURE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that while the vehicle was being State Inspected, the vehicle failed due to a rusted subframe. The contact stated while driving 65 MPH, there was sway coming from the rear-end of the vehicle. There was also a slight vibration coming from the vehicle. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11498731,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/24/2022","vin":"WDDHF8JB7DA","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"RUST ON THE REAR SUBFRAME AND CAR WILL NOT PASS INSPECTION. MB WILL NOT HELP AND THESE CARS ARE A DANGER TO THE PEOPLE ON THE ROAD AND WILL CAUSE DEATH IF THIS PROBLEM IS NOT FIXED. PEOPLE CANNOT AFFORD 5K TO FIX THIS PROBLEM. ALL THESE CARS WITH THIS PROBLEM AND MB IS NOT TAKING THE BLAME FOR THIS AND NOT LISTING THIS AS A RECALL TILL SOMEONE DIES.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11497980,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2022","dateComplaintFiled":"12/19/2022","vin":"WDDHF8JB5DA","components":"SUSPENSION","summary":"I took my vehicle to Sun Mercedes for a Pennsylvania safety inspection on 14 Dec 2022.  I was approached by the service representative that my vehicle failed inspection.  There is a rust hole in the left rear sub-frame.  He indicated this is common to Mercedes vehicles of my type/years.  The location of rust is common and appears to stat from inside the frame.  I saw many similar cases in my research.  Also read that Mercedes covers the costs in some of the cases, specifically in United Kingdom and other countries.  Here is ink to service video: http://smcipa.mkvwa43.com/p/thwROZ.html","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11495598,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2022","dateComplaintFiled":"12/01/2022","vin":"WDDKJ8JB0DF","components":"FUEL SYSTEM, GASOLINE,STRUCTURE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that an abnormal, fuel odor was coming from the vehicle without warning. The contact later noticed a small leak coming from the fuel tank. The vehicle was taken to a dealer where it was confirmed that the fuel leak was caused by severe corrosion to the subframe. The contact was then informed that the vehicle was unsafe to drive. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11493501,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2022","dateComplaintFiled":"11/14/2022","vin":"WDDHH8JB6DA","components":"STRUCTURE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at various speeds, after depressing the brake pedal, the vehicle was jerking and steering to the left independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear subframe needed to be replaced. The vehicle remained at the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 181,000.  The contact stated that the rusty subframe was so bad that if a piece had broken off it could have punctured the gas tank. The contact paid for the repairs necessary to fix the issues.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11493437,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2022","dateComplaintFiled":"11/14/2022","vin":"WDDHF8JB4DA","components":"SERVICE BRAKES","summary":"I have a  pre owned 2013 Mercedes Benz E-Class 4 Matic. This car runs beautifully and has been not missed a service appt since I took ownership in 2016. September 2022, the cars break light came on, took it to Mercedes Benz Natick, Ma and they states the cars brake lines were heavily corroded and was unsafe to drive. It was leaking brake fluid as well. Upon doing extensive research it seems to be a trend with this years model due to the material that Mercedes Benz used instead of the brake lines used in previous models that had no issues at all. It is a safety issue and they are endangering lives due to the poor quality material that they used for the brake lines.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11493388,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2022","dateComplaintFiled":"11/13/2022","vin":"WDDHF8JB4DA","components":"STRUCTURE","summary":"Subframe is rusting and will cause structural failure. If failure happens car stability will be compromised and therefore cause an accident. Detected and confirmed by independent service center. Not inspected by dealer or ins. No warnings triggered since system not set up for that detection.  Part in such high demand that there is a 10 mo wait via several dealer parts depts.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11491827,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2022","dateComplaintFiled":"11/01/2022","vin":"WDDHF8JBXDA","components":"SUSPENSION,SERVICE BRAKES","summary":"We have been told by our Mercedes Auto Repair shop and subsequently confirmed by two additional auto repair shops, that our rear sub frame has deteriorated and that the steel brakes lines are also rusting creating a very dangerous situation.  We were warned to drive straight home and not to drive it again.  We have also been told that this is a \"known\" problem with Mercedes C and E class cars and that the sub frame deteriorates from the inside out and has nothing to do with salt on the roads or snow or ice.  Had we not brought it in for the usual oil change and check up we could have been killed.  We understand that there are recalls in the UK, Canada, Ireland, and other countries but not in the US.  The repair is $7,000.00+ and the wait for the part is approximately 6 months.  Why is there no recall in the US?  We have read numerous reports on the Menz World Forum with the same issue.  I would like to file a complaint as someone could be killed and Mercedes is not addressing this hazardous issue.  Does someone have to die before it is recalled?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11484408,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2022","dateComplaintFiled":"09/14/2022","vin":"wddhf8jb4da","components":"STRUCTURE","summary":"Upon routine maintenance visit to manufacturer dealer, was told that rear subframe assembly was corroded and could fail.  Took vehicle to other local manufacturer dealer and they confirmed the same.  Was able to catch the issue before incident, but was told subframe failure was imminent.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11483266,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2022","dateComplaintFiled":"09/07/2022","vin":"Wddhf9bbxda","components":"STRUCTURE,SERVICE BRAKES","summary":"Rear frame and brake line damage due to rust and corrosion  Problems identified by euro Motorcars Devon (car dealer) Car will not pass safety inspection Outside manufacturer warranty considerations Outside extended warranty considerations","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11482381,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"09/01/2022","vin":"WDDHF5KB1DA","components":"VISIBILITY","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while his wife was driving at 55 mph, the sunroof sliding door detached and fell on her right shoulder and head. The driver sustained headaches for a couple of days but did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the airflow panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11472473,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2022","dateComplaintFiled":"07/06/2022","vin":"WDDKJ5KB4DF","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving 45 MPH, there was an abnormal fuel odor inside the vehicle. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, the fuel odor was present on the outside of the vehicle. The contact did not see fuel leaking underneath the vehicle. The contact took the vehicle to an independent mechanic and after removing the rear seats from the vehicle, the mechanic became aware of a fuel leak inside the vehicle. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline) however, the VIN was not included. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11470779,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2022","dateComplaintFiled":"06/23/2022","vin":"wddhf8jb8da","components":"SUSPENSION","summary":"My rear subframe is rotting out. This was found at a Mercedes dealer while they were performing a normal scheduled service. They quoted a price to replace the subframe at $3400.   It has chewed up my right rear tire and they suggested I replace all four tires at a cost of $1275","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11465494,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2022","dateComplaintFiled":"05/20/2022","vin":"","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while entering the vehicle, she noticed the smell of gasoline. The contact started the vehicle with no issues however, the gasoline odor was still in the vehicle. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic to be diagnosed. The mechanic determined that the fuel lines running underneath the rear passenger\u2019s seat were leaking and needed to be replaced. The independent mechanic referred the contact to an authorized dealer. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000. The VIN was unavailable.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11464387,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2022","dateComplaintFiled":"05/12/2022","vin":"WDDHF8JB0DA","components":"SUSPENSION","summary":"Brought car in for routine PA inspection and was told the rear subframe is beginning corrode and will eventually need to be replaced soon as it will not pass inspection.  This is a known Mercedes Benz issue and yet there has no recall to date.  Could potentially lead to a fatal car accident as the corrosion is not obvious.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11445921,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2022","dateComplaintFiled":"01/03/2022","vin":"WDDHF8JB2DA","components":"POWER TRAIN","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated that after starting the vehicle, the shift lever would not operate, and the vehicle could not be shifted into gear to be driven. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted regarding the failure. The failure mileage was 45,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11444940,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/25/2021","dateComplaintFiled":"12/25/2021","vin":"WDDHF5KB2DA","components":"FUEL/PROPULSION SYSTEM","summary":"Gas smell from left rear of vehicle wheel well. As fuel smell inside of car","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11442464,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2021","dateComplaintFiled":"12/02/2021","vin":"WDDHF5KB8DA","components":"POWER TRAIN","summary":"The transmission shifts hard, with cluck. This is a know problem,  according to the Mercedes service manager.  My question is why hasn't the manufacturer been made to recall or at least repair it at NO cost to the owner? This is a expensive repair.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11442072,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2021","dateComplaintFiled":"11/30/2021","vin":"WDDHF8JB4DA","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Automatic Transmission shifts into Park while driving under 6km/h - resulting in sudden stops when pulling onto a road or into an intersection. The creates very unsafe driving conditions.  Please refer to attached XENTRY Bulletin issued: Daimler AG 7-09-2015","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11429987,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2021","dateComplaintFiled":"08/21/2021","vin":"WDDKJ5KB6DF","components":"FUEL/PROPULSION SYSTEM","summary":"I smell gas in the garage after I fill up my vehicle. I do not over-fill the tank, I remove the gas filler nozzle when it turns off automatically. I feel this is an unsafe condition. I have not yet taken the vehicle to a dealer to investigate this problem. According to my research, this vehicle model has a history of this same complaint in earlier models and was repaired by the dealers no charge through model years 2009. The condition has obviously not been remedied after this defect was discovered.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11429988,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2021","dateComplaintFiled":"08/21/2021","vin":"WDDKK5KF5DF","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Pre-safe inoperative warning message comes on at random times. I\u2019ve taken the vehicle in to address this issue, but Mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - I find it unacceptable that it does not function.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11426879,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2021","dateComplaintFiled":"07/28/2021","vin":"WDDHF8JB8DA","components":"WHEELS","summary":"The component that failed was the front passenger wheel. The safety of others were not affected, however, because of the nature of the incident, the vehicle had to come to a stop in the middle of the highway and then the driver, my husband, was able to pull the car over to the shoulder. My husband originally thought he had a flat because the car was hard to steer, but upon further investigation after removing the front passenger tire/wheel, he noticed that the wheel had a large crack that had broken away from part of the tire. No warning indicator lights appeared on the dashboard before or during the incident.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11424080,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2021","dateComplaintFiled":"07/09/2021","vin":"WDDHF5KB5DA","components":"ENGINE","summary":"The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11423711,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2021","dateComplaintFiled":"07/07/2021","vin":"WDDHH8JBXDA","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"While using the adaptive cruise system (Distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none.  Sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason.  This has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11418645,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/09/2021","dateComplaintFiled":"05/26/2021","vin":"WDDHF5KB0DA","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"A Summary of the May 9, 2021, event follows: 6:30 a.m: I Woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my Mercedes rides low in the front so I pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As I pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as I was inching into the space) on the brake because the car is still making that revving sound.  7:02:15 a.m. The car is at a complete stop for some time.  The engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill.  I turn off the engine and sit there stunned. ( A witness signed a statement and said \"car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building\").   After getting out of my car and inspecting the wrecked car, I notice the gas cap is open and I shut it. The police show up, and say \"no police report\" will be made. I have some injuries (concussion, bruises over full torso and legs) but I treat patients with TBIs so self-diagnosed and treated my injuries without seeking additional medical attention.  On May 9, 2021, I call CSAA and report the accident.  After several conversations with CSAA Claims Advisor Karl Arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage.  I then attempted to access relevant data on the EDR and was misled by the Mercedes Fairfield dealership, Service Unit. I was told by Josh \u201cthe data is irretrievable, and you can\u2019t get it\u201d.  I asked why would Congress pass the EDR in to law making EDRs mandatory and data belongs to owner, if it is not retrievable?  He had no answer.    [xxx]  PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *cc","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11416128,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"05/11/2021","vin":"WDDKJ5KB4DF","components":"FUEL SYSTEM, OTHER,FUEL/PROPULSION SYSTEM","summary":"I NOTICED THE SMELL OF GAS IN THE GARAGE WHENEVER THE CAR WAS PARKED IN THE GARAGE.  THE MERCEDES DEALER DETERMINED THAT THE RIGHT SIDE FUEL SENDING UNIT WAS LEAKING GAS.  THE VEHICLE HAS A METAL GAS TANK AND THE FUEL SENDING UNIT IS BUILT INTO THE GAS TANK AND THEREFORE THE ENTIRE GAS TANK HAD TO BE REPLACED AT A COST OF $4209.65.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11415029,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2020","dateComplaintFiled":"05/03/2021","vin":"WDDHF8JB3DA","components":"SERVICE BRAKES","summary":"BRAKE LINE FROM MASTER CYLINDER TO REAR WHEELS ROTTEN, STARTED LEAKING. VEHECLE HAS 35000 MILES, ACCORDING TO VITI MECEDES BENZ DEALER, THIS IS AN ON GOING PROBLEM THAT THEY REPORTED IN THE PAST,NOTHING HAS BEEN DONE TO FIX THE PROBLEM.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11406353,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2019","dateComplaintFiled":"04/04/2021","vin":"WDDKJ8JB0DF","components":"AIR BAGS","summary":"JAN 18,2019  MANUFACTURER RECALL NUMBER2019010001  NHTSA RECALL NUMBER19V010  RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE    MERCEDES BENZ ALERTED ME OF THE PROBLEM 2 YEARS AGO AND HAS DONE NOTHING TO RESOLVE THE ISSUE NOR PROVIDED THE TIMING TO DO SO. I OWN A LUXURY, VERY EXPENSIVE MODEL. PER THE RECALL, THE FAULTY AIR BAG IS DANGEROUS. IT STATED THAT:  ' UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' I DO NOT FEEL SAFE DRIVING MY CAR. THIS IS A MAJOR PROBLEM AND IT IS THEIR OBLIGATION TO CORRECT A DEFECT THAT IS A MAJOR SAFETY ISSUE.  SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS.    REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG.    PLEASE ADVISE HOW I CAN RESOLVE THIS ISSUE AND HAVE THE NECESSARY REPAIR COMPLETED NOW. I CANNOT WAI ANY LONGER, OTHER WISE, I WILL SEEK LEGAL DAMAGES. I WOULD PREFER A FASTER WAY TO RESOLVE THIS RATHER THAN GOING TO COURT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11404258,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2021","dateComplaintFiled":"03/22/2021","vin":"WDDHF5KB2DA","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"FAILED CAM SELENOID TRIGGERED CHECK ENGINE LIGHT. THROWING CODES BECAUSE OIL HAS TRAVELED INTO THE WIRE HARNESS. BODY/WIRE HARNESS REPLACEMENT AS WELL AS AFFECTED 02 SENSORS FROM OIL SATURATION","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11403894,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2021","dateComplaintFiled":"03/19/2021","vin":"WDDKJ8JB3DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT INFORMED MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245) AND THE MANUFACTURER OF THE RECALL NOTIFICATION AND WAS INFORMED THAT THE VIN WAS PENDING THOUGH THE PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED UNTIL THE PENDING STATUS WAS RELEASED ON THE VIN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11402794,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2020","dateComplaintFiled":"03/13/2021","vin":"WDDHF8JB4DA","components":"SERVICE BRAKES","summary":"I  I GET IN A MINOR ACCIDENT WHEN MY BRAKES FAILED AND MERCEDES BENZ CHARGE ME                $8000.00 TO FIX IT . I AM [XXX] AND DRIVE ABOUT 4000 MILES AYEAR.*DT  PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11402631,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2020","dateComplaintFiled":"03/12/2021","vin":"WDDHF8JB1DA","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"THE AIR BAG SENSOR IS BAD","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11396413,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2021","dateComplaintFiled":"02/16/2021","vin":"WDDHH8JB4DA","components":"STRUCTURE,SERVICE BRAKES","summary":"I TOOK MY CAR IN FOR ITS ANNUAL SERVICE ON JANUARY 21, 2021, AND WAS TOLD THAT THE REAR SUBFRAME AND BRAKE LINES WERE SO BADLY RUSTED THAT THE CAR WAS UNSAFE TO DRIVE.  THE ENTIRE SUBFRAME AND REAR LEFT AND RIGHT BRAKE LINES HAD TO BE REPLACED AT A COST OF $5,300 (MERCEDES BENZ USA GAVE ME A \"GOOD WILL\" DISCOUNT SO I PAID LESS THAN THAT AMOUNT).  I AM THE ORIGINAL OWNER OF THIS VEHICLE AND I TAKE METICULOUS CARE OF IT.  IT IS PARKED IN A GARAGE, RECEIVES EVERY RECOMMENDED MAINTENANCE CHECK AT THE SAME MECHANIC (EURO MOTORCARS BETHESDA, MD) AND HAS LOW MILEAGE FOR ITS AGE.  ONLY ONE YEAR AND 7,000 MILES HAD ELAPSED BETWEEN THE CAR'S LAST SERVICE AND THE DISCOVERY OF THE CORROSION.  IN OTHER WORDS, IN JUST ONE YEAR THE SUBFRAME OF THE CAR CORRODED TO THE EXTENT THAT IT WAS SO UNSAFE TO DRIVE THAT ACCORDING TO THE MECHANIC I AM LUCKY THAT I DID NOT GET INTO AN ACCIDENT.  I HAVE OWNED MANY CARS THROUGHOUT MY LIFE FOR UPWARDS OF 10 YEARS AND NONE OF THEM HAVE HAD RUST CORROSION  ISSUES.  I HAVE TO BELIEVE THAT THERE WAS SOMETHING DEFECTIVE WITH THE MATERIALS MERCEDES BENZ USED ON THIS VEHICLE'S SUBFRAME.  THE NHTSA DATABASE SHOWS THAT ANOTHER PERSON WITH THE SAME VEHICLE (WHO COINCIDENTALLY SEEMS TO HAVE PURCHASED HIS CAR AT THE SAME DEALERSHIP WHERE I PURCHASED MINE - EURO MOTORCARS BETHESDA) ALSO FILED A COMPLAINT FOR THE EXACT SAME ISSUE.  HOW MANY OTHER OWNERS HAVE HAD THIS PROBLEM BUT DON'T KNOW THAT THEY CAN FILE A SAFETY COMPLAINT WITH THE NHTSA?  THE MECHANIC TOOK A SHORT VIDEO OF THE CORROSION THAT I AM NOT ATTACHING TO THIS COMPLAINT;  PLEASE CONTACT ME IF YOU WOULD LIKE ME TO SEND IT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11389387,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2019","dateComplaintFiled":"01/22/2021","vin":"WDDKK5KF0DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF NORTH OLMSTED (28450 LORAIN RD, NORTH OLMSTED, OH 44070) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11388036,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2019","dateComplaintFiled":"01/11/2021","vin":"WDDKJ8JB6DF","components":"AIR BAGS","summary":"2013 MERCEDES BENZ E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD    THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11386082,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2017","dateComplaintFiled":"01/02/2021","vin":"WDDKJ8JB7DF","components":"AIR BAGS","summary":"I'VE BEEN TOLD FOR OVER 2 YEARS NOW THAT MERCEDES WAS GOING TO REPLACE THESE TAKATA AIRBAGS. IT WAS SUPPOSED TO BE DONE NO LATER THAN MAY 2020. STILL NOTHING NOR ANY FOLLOW UP FROM MERCEDES.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11383343,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2019","dateComplaintFiled":"12/14/2020","vin":"WDDKJ8JB3DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (401) 352-6555) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB*DT*JB","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11377202,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2019","dateComplaintFiled":"11/30/2020","vin":"WDDKJ7DB2DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.    ## VIN PASSED ## MERCEDES-BENZ 2013 E550 ##","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11372989,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2020","dateComplaintFiled":"11/04/2020","vin":"WDDKK5KF9DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11366677,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2020","dateComplaintFiled":"10/27/2020","vin":"WDDKK5KF0DF","components":"POWER TRAIN,ENGINE","summary":"TRANSMISSION WAS NOT SHIFTING PROPERLY.  THE MERCEDES DEALERSHIP SAYS THAT THE RADIATOR LEAKED WATER INTO THE TRANSMISSION CAUSING DAMAGE TO THE TRANSMISSION AND POSSIBLY THE TORQUE CONVERTER.  OUR MERCEDES ONLY HAS 44,000 MILES ON IT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11365973,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2020","dateComplaintFiled":"10/23/2020","vin":"WDDHF8JB4DA","components":"SERVICE BRAKES","summary":"I WAS DRIVING AND ALMOST HIT THE CAR IN FRONT OF ME AND THE BRAKES LIGHT WENT ON \"LOW FLUID\"   TAKING IT TO MANHATTAN BENZ AND THEY CHARGE ME $8614.50 BECAUSE THEY HAVE TO REPLACE ALL THE RUSTED BRAKE LINES.   IAM 80 AND MAX. DRIVING 5000MILES/YR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11365290,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/19/2020","dateComplaintFiled":"10/20/2020","vin":"WDDHF5KB5DA","components":"UNKNOWN OR OTHER,ENGINE","summary":"THE VEHICLE JUST CAUGHT ON FIRE WHICH LOOKS LIKE IT STARTED SOMEWHERE IN THE ENGINE WHILE BEING PARKED.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11364638,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2020","dateComplaintFiled":"10/16/2020","vin":"WDDKJ5KBXDF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11352831,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2020","dateComplaintFiled":"09/02/2020","vin":"WDDHF8JB0DA","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"DRIVING ON THE HIGHWAY HEADING HOME, I HEAR SOMETHING PULL A LOOSE AND A SIZZLING SOUND. PULLED OVER TO CHECK TIRES, THEY WERE OK. PULLED BACK ONTO THE HIGHWAY AND HEARD LOUD SOUNDS OF METAL AS THOUGH EVERYTHING UNDER MY CAR WAS BREAKING APART. PULL OVER AGAIN PUT THE CAR IN PARK AND THE NOISE STOPPED. OPENED DOOR AND NOTICE SMOKE (THOUGHT TO BE FLUIDS) AND FELT HEAT ON THE FLOOR BOARD. OPEN DOOR AGAIN AND SAW FIRE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11351149,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2020","dateComplaintFiled":"08/25/2020","vin":"WDDKK5KF2DF","components":"AIR BAGS","summary":"SAFETY RECALL INTERIM NOTICE ABOUT A SAFETY DEFECT FOR MY VEHICLE WAS RECEIVED ON  MARCH 19, 2019.  STATES A PASSENGER SIDE INFLATOR EXPLOSION COULD OCCUR.  AT TIME OF NOTICE PARTS WERE NOT AVAILABLE.   DESPITE DIRE WARNINGS OF THE POSSIBILITY OF SEVERE INJURY OR DEATH DUE TO THE DEFECT, IT IS NOW SEVENTEEN MONTHS LATER AND MERCEDES STILL DOES NOT HAVE AN ESTIMATED DATE OF REPAIR OR EVEN WHEN PARTS WILL BE AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11339964,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/29/2020","dateComplaintFiled":"07/17/2020","vin":"WDDHF8JB3DA","components":"AIR BAGS,VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11331493,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2019","dateComplaintFiled":"06/29/2020","vin":"WDDKK5KF1DF","components":"AIR BAGS","summary":"MERCEDES IS TAKING WAY TOO LONG TO FIX THE AIRBAG RECALL","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11321826,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2020","dateComplaintFiled":"04/21/2020","vin":"WDDHH8JB5DA","components":"ENGINE","summary":"I AM REPORTING A FINDING ON MY ENGINE (M276) THAT IS THE SAME RELATED TO OTHER MERCEDES ENGINE MODELS M272 AND M273.  RECENTLY, I DISCOVERED OIL IN ALL FOUR (4) ENGINE CAMSHAFT SOLENOID (P/N 276-156-07-90) CONNECTORS AND THE WIRE HARNESS PLUG.  THIS IS THE SAME PROBLEM AS DESCRIBED IN MERCEDES BENZ CAMPAIGN NO. 2012070002, DATED SEPTEMBER 2012.  THERE SHOULD NOT BE ANY MIGRATION OF OIL BEYOND THE HOUSING OF THE CAMSHAFT SOLENOID.  THIS IS A DESIGN DEFECT AND THE SAFETY CONCERN IS THAT IF LEFT UNCORRECTED CAN CAUSE STOPPAGE OF THE ENGINE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11319024,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2020","dateComplaintFiled":"03/23/2020","vin":"WDDHF8JB2DA","components":"SERVICE BRAKES","summary":"I HAVE A MODEL YEAR 2013 MERCEDES E350 THAT HAS A SAFETY DEFECT WITH RUSTED BRAKE LINES THAT SHOULD BE INVESTIGATED BY YOUR AGENCY. DURING A RECENT VISIT TO THE MERCEDES DEALER (EUROMOTORCARS IN BETHESDA, MARYLAND), I WAS INFORMED THAT MY CAR HAS SEVERELY RUSTED BRAKE LINES THAT NEED TO BE REPLACED IMMEDIATELY AT A COST OF ABOUT $3300.  I SUBSEQUENTLY HAD MY CAR INSPECTED BY AN INDEPENDENT REPAIR SHOP (STAR CAR AUTO SERVICE IN ROCKVILLE, MARYLAND) THAT CONFIRMED THE DEALER'S DIAGNOSIS THAT THE BRAKE LINES ARE RUSTED AND NEED TO BE REPLACE.  THE SERVICE ADVISOR AT THE DEALERSHIP TOLD ME HE HAS SEEN THIS ISSUE ON MANY CARS LIKE MINE.  AS A RETIRED SENIOR, I HAVE OWED NUMEROUS VEHICLES (ONE CAR I OWNED FOR OVER THIRTY YEARS) AND NEVER HAD TO HAVE THE BRAKE LINES REPLACED ON ANY OF MY CARS.  HAVING TO REPLACE THE BRAKE LINE ON A SEVEN YEAR OLD CAR WITH ONLY 37,000 MILES IS NOT ACCEPTABLE BY ANY STANDARD AND SHOULD BE INVESTIGATED BY YOUR AGENCY.  I HAVE ATTACHED THE ESTIMATE FROM THE DEALER AND PICTURES TAKEN BY THE DEALER OF THE RUSTED BRAKE LINES.  I AM CONCERNED FOR MY FAMILY'S SAFETY AND FOR OTHERS ON THE ROAD AS A BRAKE LINE FAILURE COULD CAUSE A SERIOUS ACCIDENT RESULTING IN INJURY OR DEATH.  PLEASE LOOK INTO THIS SERIOUS ISSUE OF RUSTING BRAKE LINES ON MY 2013 MERCEDES E350.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11318704,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2020","dateComplaintFiled":"03/19/2020","vin":"WDDJK5KBXDF","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED WHEN HER SPOUSE DROVE HER VEHICLE THE STEERING WHEEL WAS ADJUSTED TO HIS DESIRED POSITION AND AFTER SEVERAL ATTEMPTS THE CONTACT NOTICED THE WHEEL WAS REMAINED IN THE LAST POSITION. THE VEHICLE WAS TAKEN TO CROWN EUROCARS MERCEDES-BENZ LOCATED AT (8302 US HWY 19 N, PINELLAS PARK, FL 33781) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STEERING MECHANISM MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS INVALID.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11317544,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2018","dateComplaintFiled":"03/11/2020","vin":"WDDKK5KF9DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PALM BEACH LOCATED AT (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409 (561) 609-0902) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11311616,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2020","dateComplaintFiled":"02/26/2020","vin":"WDDHF8JB1DA","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"THE BLIND SPOT ASSIST (BSA) SYSTEM IS MALFUNCTIONING AND CAUSES INTERMITTENT PROBLEMS TO THE HEADLIGHTS MALFUNCTIONING DURING DRIVING OR DASHBOARD MESSAGES FLASHING WHILE DRIVING.    THIS PROBLEM IS WIDELY REPORTED ON MERCEDES E350 4MATIC CARS ACROSS MULTI YEAR MODELS. MERCEDES IS UNWILLING TO SHARE DATA OF THIS SYSTEMIC FAILURES. THIS SHOULD BE A RECALL FOR DEFECTIVE BSA SYSTEM COMPONENTS","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11302291,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2020","dateComplaintFiled":"01/27/2020","vin":"WDDKJ5KB9DF","components":"STEERING,ELECTRICAL SYSTEM","summary":"ELECTRONIC STEERING LOCK MALFUNCTION, CAR DEAD NOT ABLE TO START OR MOVE. STATIONARY, ONCE PARKED THE ELECTRONIC LOCK MECHANISM FAILED AND THE CAR WILL NOT TURN ON SINCE LOCK WILL NOT DISENGAGE","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E207","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11299731,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2018","dateComplaintFiled":"01/16/2020","vin":"WDDKK5KF4DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MOBILE 3060 DAUPHIN ST, MOBILE, AL 36606 (877) 573-3957 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11299725,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2020","dateComplaintFiled":"01/16/2020","vin":"4JGDF7CE5DA","components":"ELECTRICAL SYSTEM","summary":"ENGINE WILL NOT COME OUT OF PARK WITH OUT TURNING VEHICLE ON AND OFF A FEW TIMES. THIS HAS HAPPENED OVER THE LAST FEW MONTHS.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E212","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11297996,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2018","dateComplaintFiled":"01/08/2020","vin":"WDDKK7DF9DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES- BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A FAILURE WAS NOT EXPERIENCED. VIN TOOL CONFIRMS PARTS UNAVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11297464,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2019","dateComplaintFiled":"01/06/2020","vin":"WDDKK5KF6DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FORT WAYNE (LOCATED AT 7227 W JEFFERSON BLVD #6279, FORT WAYNE, IN 46804, (260) 488-7529) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11296827,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"01/03/2020","vin":"WDDKK5KF2DF","components":"AIR BAGS","summary":"BEEN OVER A YEAR WAITING FOR THIS AIR BAG RECALL TO BE FIXED","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E207","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11292073,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2018","dateComplaintFiled":"12/30/2019","vin":"WDDKK5KF2DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED PRIME MOTOR CARS AT 207-510-2250 (LOCATED AT 137 US ROUTE 1, SCARBOROUGH, ME 04074) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11291841,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2019","dateComplaintFiled":"12/29/2019","vin":"WDDKJ5KB7DF","components":"STEERING","summary":"THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN (TILT FEATURE) HAS BECOMES INOPERABLE (THE TELESCOPIC ADJUSTMENT FEATURE STILL WORKS). THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS FIRST NOTICED UPON STARTING THE CAR AT WORK THAT THE STEERING WHEEL REMAINED IN THE UP POSITION (ENTRY/EXIT). THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM THAT IMPACTS MULTIPLE MODELS AND MODEL YEARS. MY FRIEND'S 2013 C250 ALSO HAD THIS PROBLEM, BUT WAS REPAIRED UNDER A RECALL / TSB. THE BROKEN PART IS INEXPENSIVE, BUT THE LABOR REQUIRES REMOVAL OF THE LOWER DRIVER'S DASH COMPONENTS, WHICH CAN BE COSTLY.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11289893,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2018","dateComplaintFiled":"12/18/2019","vin":"WDDKK5KF9DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350A. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL DATE WAS CHANGED BY THE MANUFACTURER FROM JANUARY 10, 2016 TO JANUARY 10, 2018 AFTER SHE CALLED ABOUT THE RECALL. THE CONTACT CALLED TWO DEALERS, INCLUDING MERCEDES-BENZ OF HOUSTON NORTH AT 281-305-8970 (LOCATED AT 17510 I-45 NORTH FREEWAY, HOUSTON, TX 77090) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN*JB","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11281929,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2018","dateComplaintFiled":"11/23/2019","vin":"WDDKJ8JB8DF","components":"AIR BAGS","summary":"ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. THIS HAS BEEN GOING ON FOR A YEAR!!!! EVERY TIME I LOG IN TO SEE IF THE REMEDY IS AVAILABLE IT SAYS NO. THIS IS A DEATH RISK AND LAW SUIT WAITING TO HAPPEN.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11258984,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2016","dateComplaintFiled":"09/30/2019","vin":"WDDKK5KF3DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350.  THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11259037,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2016","dateComplaintFiled":"09/30/2019","vin":"WDDKK5KF1DF","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT BECAME AWARE OF THE RECALL IN 2016. THE CONTACT SPOKE WITH FIELDS MOTORCARS MERCEDES-BENZ (4141 NORTH FLORIDA AVENUE, LAKELAND FL, 33805, (863) 688-8111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11254921,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2019","dateComplaintFiled":"09/13/2019","vin":"WDDKK5KF0DF","components":"AIR BAGS","summary":"2013 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD    THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11246334,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2016","dateComplaintFiled":"08/26/2019","vin":"WDDKJ5KB4DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF CALABASAS (24181 CALABASAS RD, CALABASAS, CA) AND THE MANUFACTURER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.  *TR  CONSUMER STATED I AM RETURNING THE QUESTION WITH NO CHANGES. I WOULD LIKE TO KNOW WHEN THE PAIR WILL BE AVAILABLE BECAUSE I AM CONCERN ABOUT SAFETY. *JB","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11241730,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2016","dateComplaintFiled":"08/05/2019","vin":"","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF HILTON HEAD (155 FORDING ISLAND RD, BLUFFTON, SC 29910, (843) 815-0300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11240408,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2019","dateComplaintFiled":"07/29/2019","vin":"","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E330. WHILE DRIVING APPROXIMATELY 10 MPH, THE \"VEHICLE INOPERATIVE, SEE OWNER'S MANUAL\" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, AFTER DRIVING A SHORT DISTANCE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROVIDE A DEFINITE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE MAY BE NECESSARY TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED AND THE SOFTWARE UPDATE STILL HAD NOT BEEN PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E330","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11232062,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2019","dateComplaintFiled":"07/15/2019","vin":"","components":"AIR BAGS","summary":"TAKATA RECALL\" THE RECALL ON MY AIR BAG HAS BEEN GOING ON SINCE JAN 2019 AND THE PART STILL ISN'T IN. IT SAYS IF THE AIRBAGS DEPLOY, METAL FRAGMENTS CAN FLY OUT AND KILL THE PERSON, THIS IS SERIOUS BUSINESS AND SHOULD BE TAKEN CARE OF ASAP! IT DIDN'T HAPPEN YET BUT I WANT A PUSH TO GET THIS RECALL COMPLETED BEFORE SOMEONE GETS HURT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11218309,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2018","dateComplaintFiled":"06/06/2019","vin":"WDDKK7DF7DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER (MERCEDES BENZ OF SARASOTA, 4754 CLARK RD, SARASOTA, FL) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11209942,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"05/25/2019","vin":"WDDKK5KF8DF","components":"AIR BAGS","summary":"TAKATA RECALL - MANUFACTURER HAS STONEWALLED AND SLOW WALKED A RESOLUTION TO REPLACEMENT OF THE POTENTIALLY DEADLY AND DANGEROUS TAKATA AIRBAGS. CONSEQUENTLY, I DO NOT ALLOW MY WIFE AND FAMILY TO DRIVE THIS CAR FEARFUL OF THE IMPLICATIONS OF AIRBAG DEPLOYMENT. THE CAR BASICALLY SITS IN MY GARAGE AND HAS LOW MILES. MERCEDES COMMUNICATED A SOLUTION IN FEBRUARY 2018 VIA THE ATTACHED CORRESPONDENCE BUT HAS FAILED TO REMEDY THE ISSUE. I'M STUCK WITH THIS CAR SINCE ITS TRADE-IN VALUE IS NEGATIVELY AFFECTED UNTIL THE AIRBAG IS REPLACED.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204983,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2018","dateComplaintFiled":"05/01/2019","vin":"WDDHF5KB9DA","components":"SUSPENSION,STRUCTURE,WHEELS","summary":"SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE.  I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA  DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204985,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/28/2018","dateComplaintFiled":"05/01/2019","vin":"WDDHF5KB9DA","components":"STEERING,STRUCTURE,WHEELS","summary":"SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE.  I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA  DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204992,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/28/2018","dateComplaintFiled":"05/01/2019","vin":"WDDHF5KB9DA","components":"STEERING,SUSPENSION,STRUCTURE,WHEELS","summary":"SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE.  I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA  DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204889,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2019","dateComplaintFiled":"04/30/2019","vin":"WDDHF7EB3DA","components":"STRUCTURE,VISIBILITY/WIPER","summary":"I WAS DRIVING HOME AFTER WORK DURING RUSH HOUR TRAFFIC ONE AFTERNOON AND ALL OF A SUDDEN I HEARD A LOUD BANG   I PULLED OVER TO SEE IF A ROCK OR ROAD DEBRIS  HAD HIT MY CAR. I COULD NOT FIND ANY SIGNS OF IMPACT. LATER ON I NOTICED THAT THE PANORAMIC ROOF SECTION BETWEEN THE WINDSHIELD  AND SUNROOF HAD SHATTERED THERE ARE NO SIGNS OF IMPACT NO ROCK CHIPS, NOTHING.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204298,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2019","dateComplaintFiled":"04/29/2019","vin":"WDDHH8JB5DA","components":"SUSPENSION","summary":"DESPITE ALL ATTEMPTS, I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE THE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 145,000 MILES. I NEED TO REPLACE FRONT SHOCKS/STRUTS. I NEED THE GROUND CLEARANCE SPEC IN ORDER TO DETERMINE WHETHER TO REPLACE FRONT SPRINGS AT THE SAME TIME. GROUND CLEARANCE IS COMMONLY PUBLISHED AS PART OF TECHNICAL SPECIFICATIONS FOR ALL OTHER CARS. THIS IS THE FIRST CAR I HAVE OWNED FOR WHICH THE GROUND CLEARANCE SPECIFICATION IS NEITHER PUBLISHED NOR AVAILABLE THROUGH OTHER MEANS FROM THE MANUFACTURER.     MBUSA FIRST DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. THEN THEY SAID THAT THEY DID NOT HAVE ACCESS TO THIS SPECIFICATION AND THEY COULDN'T HELP. NEXT, I REACHED OUT TO THE MERCEDES CUSTOMER ASSISTANCE CENTER IN EUROPE. BUT THEY COULDN'T FIND THE SPECIFICATION EITHER.     FINALLY, I RECEIVED A PHONE CALL FROM MERCEDES-BENZ USA CUSTOMER ASSISTANCE CENTER. THEY GAVE ME A GROUND CLEARANCE SPECIFICATION THAT IS FAR LOWER THAN THE CLEARANCE ON MY CAR. FOR HIGH-MILEAGE CARS, THE GROUND CLEARANCE SHOULD BE LOWER THAN SPEC, NOT HIGHER. WHEN I STATED THIS, THEY GAVE ME A DIFFERENT HIGHER NUMBER.     BOTTOMLINE - UNLESS I HAVE THE TRUE GROUND CLEARANCE SPECIFICATION FOR MY CAR, I CAN'T DETERMINE WHETHER MY CAR'S SUSPENSION IS IN GOOD HEALTH. A TIRED, SAGGING, SUSPENSION COULD LEAD TO SAFETY ISSUES.     ON A RELATED NOTE, MERCEDES-BENZ HAS ZERO STOCK WORLDWIDE FOR THE FRONT SPRINGS FOR MY 2013 VEHICLE. THIS IS UNACCEPTABLE FOR A CAR THAT IS ONLY 6 YEARS OLD.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11204236,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2019","dateComplaintFiled":"04/28/2019","vin":"WDDKK5KF8DF","components":"AIR BAGS","summary":"TAKATA RECALL. RECEIVED NOTICE ON 2/18/19, AND MERCEDES INFORMS ME THAT REPLACEMENT AIR BAG WILL NOT BE AVAILABLE UNTIL MAY 2020. GIVEN THAT THE AIR BAG FAILURE MAY RESULT IN SERIOUS INJURY OR DEATH, MERCEDES SHOULD REPLACE IT ASAP, OR DISCONNECT THE POWER TO THE AIR BAG.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11203842,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/25/2019","dateComplaintFiled":"04/26/2019","vin":"WDDHF5KB7DA","components":"AIR BAGS","summary":"ACCIDENT IN WHICH VEHICLE WILL BE TOTALED. NO AIR BAGS DEPLOYED. HIT A POLE ON CENTER DIVIDER. MERCEDES ROADSIDE WAS ON SCENE IN MINUTES AND TOWED MY CAR. THEY SAID THE SYSTEM ALERTED THEM TO THE CRASH.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11195798,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2018","dateComplaintFiled":"04/12/2019","vin":"WDDKJ5KB9DF","components":"AIR BAGS","summary":"I RECEIVED NOTICE THAT THERE IS A RECALL FOR MY PASSENGER SIDE AIRBAG APPROXIMATELY ONE YEAR AGO. I HAVE BEEN CHECKING WITH MULTIPLE DEALER LOCATIONS AND THE PARTS ARE STILL NOT AVAILABLE. PLEASE ADVISE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11195266,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2019","dateComplaintFiled":"04/09/2019","vin":"WDDHF5KB7CA","components":"ENGINE","summary":"I HAVE SHOWN THE CAR TO DEALER AND THEY SAY I HAVE PPAY $4000 FOR REPALCEMENT OF CHAIN TENSIONER. THE SAME TIME FOR SECOND OPENION I SHOWED THE CAR TO ANOTHER EXPERT, THEY SAY THAT IF THE TENSIONER WAS BAD ENGINE LIGHT WILL APEAR AND CAR WILL NOT RUN. THE CAR DOES HAVE 100000 MILES POWER TRAIN WARRANTY AND MY CAR SERVICES AT DEALERSHIP SINCE I BOUGHT IT.WHEN I START THE VEHICLE IT SOUND LIKE SOME PARTS SOUND HITTING BODY OF ENGINE. ALSO THEY SAY THAT THIS CAR COME WITH HYDROLIC PUMP PUSHES OIL TO TOP OF ENGINE MAY BE THE PROBLEM. BUT THEY WANT TO CHARGE ME $4000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11193921,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"04/04/2019","vin":"WDDKK5KF6DF","components":"AIR BAGS","summary":"TAKATA RECALL.  RECEIVED A RECALL LETTER FROM MB IN FEBRUARY 2018 REGARDING THIS \"SAFETY RECALL\". AS OF TODAY NO ACTION HAS BEEN TAKEN AND THEY ARE REPORTING A REMEDY IS NOT AVAILABLE.  HOW DANGEROUS IS THIS?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11185640,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2019","dateComplaintFiled":"03/10/2019","vin":"WDDKJ8JB3DF","components":"AIR BAGS","summary":"TAKATA RECALL   I RECEIVED A LETTER FROM MERCEDES ADVISING OF PASSANGER SIDE AIR BAG RECALL. I CONTACTED A LOCAL DEALER AND WAS TOLD IT WOULD BE A YEAR BEFORE THE AIRBAG CAN BE REPLACED.  I FIND THIS TROUBLESOME AND ALARMING.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11184020,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"03/04/2019","vin":"WDDKK5KF2DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (STAR MOTOR, 7000 KATY RD, HOUSTON, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11181694,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"02/21/2019","vin":"WDDKJ5KB2DF","components":"AIR BAGS","summary":"TAKATA RECALL- MY RECALL FOR AN IMPORTANT AIRBAG SAFETY HAS BEEN RECALLED LAST FEB 2018. IT'S NOW FEB 2019, 1 YEAR LATER AND THERE IS NO REMEDY. IM VERY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR WITH A DEFECTIVE AIRBAG. I PAY FOR THE QUALITY OF A BENZ CAR, SO TO STILL HAVE MY AIRBAG RECALL PENDING IS VERY DIS-HEARTENING.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11181112,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2016","dateComplaintFiled":"02/19/2019","vin":"WDDKJ5KB4DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF CALABASAS (24181 CALABASAS RD, CALABASAS, CA 91302) CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11179906,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/25/2018","dateComplaintFiled":"02/13/2019","vin":"WDDKJ7DB1DF","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E550C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OKLAHOMA CITY (14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013, (405) 236-1224) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11174983,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2018","dateComplaintFiled":"02/07/2019","vin":"WDDKK5KF9DF","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES MOTOR CARS (3300 JAMBOREE ROAD, NEWPORT BEACH, CALIFORNIA 92660, (855) 980-2099) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11174878,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2019","dateComplaintFiled":"02/06/2019","vin":"WDDHF8JB3DA","components":"SEAT BELTS","summary":"MY CAR SPAT THE SEATBELT OUT, THE ENTIRE SEATBELT WAS THROWN OUT WHILE VEHICLE WAS IN MOTION ABOUT 40-50MPH.  IT HAPPEN ON A STATE ROUTE.  THIS HAPPEN ONCE ON 11/27/18 AND TODAY AGAIN THE DATE OF THIS REPORT.  WILL TAKE IT TO DEALER FOR DUCUMENTATION.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11170228,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2018","dateComplaintFiled":"01/15/2019","vin":"WDDKK5KFXDF","components":"AIR BAGS","summary":"TAKATA RECALL    ALREADY 2019  WHEN WILL WE REPLACE","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11166518,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2018","dateComplaintFiled":"01/11/2019","vin":"WDDKK7DF9DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. MERCEDES-BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11165084,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2019","dateComplaintFiled":"01/08/2019","vin":"WDDKJ5KB9DF","components":"AIR BAGS","summary":"OPEN RECALL WITHOUT A REMEDY. THIS IS A DAILY SAFETY HAZARD AS I AM FORCED TO OPERATE MY VEHICLE WITHOUT A REMEDY. BEING MY CAR IS A COUPE PROVIDES ANOTHER INCONVENIENCE. EVEN IF I PLACE PASSANGERVINTO BACK SEAT, THE RECALL STATES THAT ANY OCCUPANT COULD EXPERIENCE DEATH OR SERIOUS INJURY IF THE AIR BAG DEPLOYS. I AM UNCOMFORTABLE DRIVING MY VEHICLE WITH NO SOLUTION. THIS IS UNACCEPTABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11163687,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2017","dateComplaintFiled":"12/27/2018","vin":"WDDKK5KF5DF","components":"UNKNOWN OR OTHER","summary":"TAKATA RECALL THE HANDLE ON THE SEAT HAVE SILVER SHARP MATERIAL THAT PEELED OFF AND SO SHARP IT CUTS YOUR HAND MY SON FRIEND HAVE ALL CUT OUR HAND MY SON HAD TO GO TO THE EMERGENCY ROOM. THIS SAME MATERIAL IS IN DIFFERENT MODELS OF MERCEDES IT'S IN THE R350 MODEL IT CUTSCENES FRIEND HAND ON THE STIRRING WHEEL. THE CARS WAS STANDING STILL PARKED","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11160934,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2016","dateComplaintFiled":"12/12/2018","vin":"WDDKK5KF8DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF SOUTH BAY, 3311 PACIFIC COAST HWY, TORRANCE, CA 90505, (310) 513-5300) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11145140,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2018","dateComplaintFiled":"11/03/2018","vin":"WDDKK7DF0DF","components":"AIR BAGS","summary":"TAMARA RECALL.  I LEARNED TODAY THAT MB SENT NOTICES SUPPOSEDLY IN FEBRUARY OF 2018 ABOUT CARS THAT WERE NOW OR EVER HAVE BEEN IN THE STATE OF GEORGIA.  MINE WAS SOLD IN ATLANTA. I BOUGHT IT AS A CERTIFIED PREOWNED IN 2014. I HAVE RECEIVED NO NOTICES. I ALSO OWNED A 2011 ML 350 BLUETEC THAT I BOUGHT NEW IN DEC 2010. I HAVE PERIODICALLY RECEIVED NOTICES ON THAT CAR FOR SEVERAL YEARS NOW, BUT STILL NO ACTION EITHER.    WHAT IS UP? THEY KNOW WE OWN IT. WE ALWAYS SERVICE IT AT A MB DEALER.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11143907,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2018","dateComplaintFiled":"10/29/2018","vin":"WDDHF8JB6EB","components":"VISIBILITY,STRUCTURE","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350.  THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, HE HEARD A LOUD ABNORMAL NOISE AND THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER AUTOHAUS OF PEORIA MERCEDES-BENZ (2322 W WAN WINKLE WAY, PEORIA, IL 61615, 309-740-0295) WHO DIAGNOSED THE VEHICLE BUT FAILED TO INFORM THE CONTACT OF THE DIAGNOSIS AS THE VEHICLE WAS NOT REPAIRED.  THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THEY WOULD CONTACT THE DEALER.  THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *DT *JB","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11114763,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2016","dateComplaintFiled":"07/31/2018","vin":"WDDKK5KF4DF","components":"AIR BAGS","summary":"TAKATA RECALL  STILL WAITING FOR A REPLACEMENT FOR THIS DEFECTIVE AIRBAG. WE LIVE IN SOUTH FLORIDA WHICH I UNDERSTAND ,DUE TO THE HUMID WE HAVE IN SOUTH FLORIDA, MAKES THESE AIR BAGS DANGEROUS.  DEALER SAYS THEY ONLY REPLACED SOME AND THEY DO NOT HAVE THE AIR BAGS REPLACEMENT. WHEN WILL THESE BE MADE AVAILABLE?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11109496,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2018","dateComplaintFiled":"07/04/2018","vin":"WDDKJ5KB4DF","components":"STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I WAS TOLD MY BATTERY DID NOT PASS MEDTRONICS TESTING DURING SCHEDULED MAINTENANCE SERVICE BUT I CHOSE NOT TO REPLACE BATTERY AT THAT TIME, EXACTLY 1 WEEK LATER MY CAR DOES NOT START WHILE OUT RUNNING ERRANDS. I TRY TO JUMP START VEHICLE AND STILL UNABLE TO START IT...I HAVE IT TOWED TO THE DEALERSHIP IT WAS AT 1 WEEK PRIOR. THEY REPLACE BATTERY AT $425 THEN TELL ME THAT MY CAR STILL WON'T START. THEY RUN OTHER DIAGNOSTIC TESTS AND TELL ME THAT MY KEY IS NOT RECOGNIZING THE STEERING WHEEL; THAT THE STEERING WHEEL LOCK MODULE NEEDS TO BE REPLACED AT A COST OF $1409. MY CAR IS STILL UNDER WARRANTY ALTHOUGH, BUT I AM BEING TOLD THAT THIS STEERING LOCK ISSUE IS NOT COVERED UNDER WARRANTY.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11105096,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2018","dateComplaintFiled":"07/02/2018","vin":"WDDKJ8JB7DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF CATONSVILLE, 6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11105147,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2018","dateComplaintFiled":"07/02/2018","vin":"WDDKJ5KB0DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11103483,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2018","dateComplaintFiled":"06/22/2018","vin":"WDDKK5KF3DF","components":"AIR BAGS","summary":"THE RECALL STARTED INJANUARY OF 2016.  WE ARE NOW MIDWAY THROUGH 2018. I WOULD LIKE TO PURCHASE A NEW CAR BUT BECAUSE OF THE RECALL I'VE BEEN TOLD THE DEALER CAN'T RESELL THE CAR.  THEY CAN ONLY TAKE IT TO AUCTION. NOW MY TRADE IN VALUE IS LESS. I'VE CALLED MERCEDES AND WAS TOLD THEY HAVE NO IDEA WHEN THE AIRBAG WILL BE IN.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11098382,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2018","dateComplaintFiled":"05/29/2018","vin":"WDDKK5KF7DF","components":"AIR BAGS","summary":"TAKATA RECALL   MERCEDES NOT REPAIRING, DEALER HAS NO PARTS AND WON'T DISABLE AIR BAG.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11096762,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2018","dateComplaintFiled":"05/18/2018","vin":"WDDKJ5KB5DF","components":"AIR BAGS","summary":"I HAVE BEEN GIVEN A RECALL NOTICE THAT MY PASSENGER SIDE AIR BAG IS POTENTIALLY DANGEROUS AND COULD EXPLODE KILLING A PASSENGER, BUT I HAVE BEEN TOLD BY MERCEDES THAT THE PART TO FIX WILL NOT BE AVAILABLE UNTIL AT LEAST MARCH OF 2019. IT IS OUTRAGEOUS THAT I AM UNABLE TO SAFELY TAKE A PASSENGER IN MY CAR FOR A YEAR AND ALSO HAVE NO WAY OF SELLING THE CAR SINCE IT IS UNDER SUCH A SERIOUS RECALL. WHAT CAN BE DONE ABOUT THIS?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11082570,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2016","dateComplaintFiled":"04/02/2018","vin":"WDDKJ5KB2DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE AT (503) 454-5000 (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11076609,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2018","dateComplaintFiled":"03/07/2018","vin":"WDDKJ7DB4DF","components":"AIR BAGS","summary":"TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS MAY NOT BE AVAILABLE UNTIL JUNE 30, 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11076107,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2018","dateComplaintFiled":"03/03/2018","vin":"WDDKK5KF9DF","components":"UNKNOWN OR OTHER","summary":"AT A DEAD STOP ON A RED LIGHT THE CAR STARTED ACCELERATING BY ITSELF FORCING ME TO STEP ON THE BRAKES WITH A GREAT AMOUNT OF FORCE, IT HAPPEN SO UNEXPECTEDLY THAT I DIN'T KNOW WHAT WAS GOING ON.  THE CAR ACCELERATED  ITSELF THREE OR FOUR TIMES UNTIL I WAS ABLE TO PUT IT ON NEUTRAL VERY UNEASY AND SCARY SITUATION TO FIND YOUR SELF IN.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11075320,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2018","dateComplaintFiled":"02/27/2018","vin":"WDDKJ8JB5DF","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOTOR WERKS, 1000 W GOLF RD, HOFFMAN ESTATES, IL 60169) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11075047,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2018","dateComplaintFiled":"02/26/2018","vin":"WDDKK7DF7DF","components":"AIR BAGS","summary":"\"TAKATA RECALL\" THE REPAIR PARTS ARE NOT AVALIABLE TO CORRECT OR REPAIR THE PROBLEM.  THIS IS THE PASSENGER SIDE AIR BAG, WHAT AM I TO DO.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11071611,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2018","dateComplaintFiled":"02/07/2018","vin":"WDDHF9BB4DA","components":"SUSPENSION,SERVICE BRAKES","summary":"1- NEW COMPLETE BRAKE JOBS DONE BY MERCEDES DEALER BUT THE SHUDDER ALWAYS THERE. TOOK THEM TO MERCEDES DEALER AGAIN FOR INSPECTION AND PAID $90.00 PLUS. NOTHING WRONG BUT THE SHUDDER IS STILL THERE.  2- REAR SUSPENSION KEEP DROPPING OVERNIGHT PARK IN A GARAGE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11053619,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2017","dateComplaintFiled":"12/09/2017","vin":"WDDKJ5KB9DF","components":"ELECTRICAL SYSTEM,SEAT BELTS","summary":"PRE-SAFE WARNING LIGHT CAME ON SEE OPERATORS MANUEL INSTRUCTED TO TAKE TO DEALER.REPAIR INVOLVES DEFECTIVE WIRING HARNESS NOT COVERED UNDER WARRANTY. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10994369,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2017","dateComplaintFiled":"06/12/2017","vin":"WDDHH8JB4DA","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL LEAKING FROM RIGHT REAR AREA - WHEN CAR IS FILLED UP - I STOPPED WHEN PUMP CLICKED OFF - DID NOT OVERFILL - YOU HAD A EXTENSION OF WARRANTY ON MERCEDES UP TO 2009  BUT THIS 2013 HAS THE SAME PROBLEM   ITS UNDER THE REAR SEAT PASSENGER SIDE - RIGHT WHERE A CAR SEAT WOULD BE FOR A KID - SOMEONE IS GOING TO GET KILLED BY THIS. THIS SHOULD BE A MANDATORY SAFETY RECALL !! 2013 SHOULD BE INCLUDED IN THE EXTENTION   BIG PROBLEM  WE BOUGHT THIS CAR USED AND 1ST TIME WE FILLED IT UP","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10993837,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2017","dateComplaintFiled":"06/07/2017","vin":"WDDKK5KF8DF","components":"STEERING","summary":"THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN HAS BECOME INOPERABLE. HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS. THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION. I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM IN MERCEDES BENZ AUTOMOBILES. SAFE ADJUSTMENT IS IMPOSSIBLE. VEHICLE STATIONARY.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10979202,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2017","dateComplaintFiled":"04/19/2017","vin":"","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"AD BLU  HEATER FAILURE WITH CHECK ENG LIGHT MULTIPLE FAILURES AND CODES.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10965984,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2013","dateComplaintFiled":"03/14/2017","vin":"WDDKJ7DB0DF","components":"SUSPENSION,STRUCTURE,ENGINE","summary":"FROM THE FIRST DAY THE CAR WAS DELIVERED, THE ENGINE HAD SEVERAL SERIOUS ENGINE MISS-FIRES WHERE IT WOULD NOT RUN ON ALL OF ITS CYLINDERS.  DISABLING THE VEHICLE.  THE DEALER WOULD RE-FLASH THE COMPUTER.  FROM THE FIRST DAY THE CAR WAS DELIVERED, THE BODY FELL APART, REQUIRING A SPECIALIST FROM GERMANY TO RE-WELD AND REINFORCE THE BODY AROUND THE LEFT REAR SUSPENSION MOUNT.  I HAVE THE WORK ORDERS, BUT THEY HAVE PERSONAL INFORMATION ON THEM, PREVENTING ME FROM UPLOADING THEM.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10958543,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2017","dateComplaintFiled":"03/03/2017","vin":"WDDHF5KB9DA","components":"ENGINE","summary":"CAR: 2013 MERCEDES-BENZ E-350 4-DOOR V6 SEDAN WITH SPORTS PACKAGE, 28,000 MILES.    INCIDENT: VEHICLE WAS ACCELERATING FROM 25 MPH ON RAMP TO ENTER FREEWAY. BEFORE REACHING FREEWAY SPEED OF 65 MPH, CAR BEGAN TO MAKE LOUD NOISES FROM THE FRONT AND VIBRATE VIOLENTLY. ACCELERATING MADE IT WORSE. AT 35-40 MPH, DRIVER DECIDED TO EASE BACK TO 25-30, TURN ON HAZARD LIGHTS, AND TAKE NEXT EXIT. CAR WAS TOWED TO MERCEDES-BENZ DEALERSHIP FOR DIAGNOSIS AND SERVICING.    DIAGNOSIS FROM DEALERSHIP: \"CAR HAS A BAD CYLINDER HEAD THAT NEEDS TO BE REPLACED. CYLINDER HEAD #3 IS THE BAD ONE. THIS IS ALSO CAUSING THE MISFIRING OF CYLINDER #1 AND #2.\"  SERVICE REQUEST: \"R/S CYLINDER HEAD COMPLETE COOLANT GASKETS EST HOLE JOB PARTS\". OVER $11,000 PARTS AND LABOR.    COMMENTS: CAR HAD VERY RECENTLY BEEN SERVICED AS PER RECOMMENDED MAINTENANCE SCHEDULE BY SAME DEALERSHIP. EVEN THOUGH I AM SECOND OWNER AND BOUGHT CAR FROM A TOYOTA DEALERSHIP, MBUSA CONFIRMED THAT THE CAR HAD BEEN SERVICED AS PER SCHEDULE FROM THE BEGINNING, AND THERE WAS NO HISTORY OF MECHANICAL FAILURE. THIRD-PARTY MECHANICS HAVE NEVER HEARD OF A 2013 MB E-CLASS WITH ONLY 28,000 MILES SUFFERING FROM THIS KIND OF ENGINE PROBLEM UNLESS IT MISSED SERVICING ALONG THE WAY.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10958565,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2017","dateComplaintFiled":"03/03/2017","vin":"WDDKK5KF0DF","components":"ENGINE","summary":"\"TAKATA RECALL\"  ON NUMEROUS OCCASIONS WHEN I TRAVEL BACK HOME FROM WORK (DRIVING 85+MILES), I HEAR THIS BUBBLING SOUND COMING FROM THE ENGINE. I TOOK IT TO THE DEALER BUT THEY COULDN'T DUPLICATE THE PROBLEM. I TOLD THEM TO DRIVE ON THE FREEWAY AT HIGH SPEED AND THEN PARK THE CAR AND TURN OFF AND YOU SHOULD HEAR THE SOUND. IT SOUNDS AS THO SOMETHING IS BOILING. DEALER CLAIM THEY COULDN'T DUPLICATE THE PROBLEM BUT I'M AFRAID THAT ONE DAY SOMETHING WILL BURST AND I GET SCULLED.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10945397,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"01/14/2017","dateComplaintFiled":"01/15/2017","vin":"WDDHF8JB3DA","components":"VEHICLE SPEED CONTROL","summary":"WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL.  IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10936599,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2016","dateComplaintFiled":"12/20/2016","vin":"WDDHF9FB5DA","components":"POWER TRAIN","summary":"MY CAR WAS PARKED IN OUR GARAGE WHICH IS LEVEL.  MY SON AND I GOT INTO THE CAR, AND I ATTEMPTED TO PUT THE CAR IN REVERSE TO LEAVE.  AFTER SEVERAL ATTEMPTS, THE CAR WOULD NOT GO INTO GEAR.  WITH THE CAR STILL PARKED IN THE GARAGE AND WITH THE ENGINE OFF, MY SON AND I EXITED THE CAR, AND I WENT INSIDE THE HOUSE TO GET THE KEYS TO ANOTHER CAR.  ABOUT 10 MINUTES LATER WHEN MY SON AND I WERE IN THE OTHER CAR (PARKED ON THE STREET) GETTING READY TO LEAVE, WE SAW MY CAR, WITH NO ONE IN THE CAR, EXIT THE GARAGE AND GO DOWN MY DRIVEWAY AND INTO THE PLANTS AND ROCKS IN MY FRONT YARD.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E400 HYBRID","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10893192,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2016","dateComplaintFiled":"08/04/2016","vin":"WDDHF8JB3DA","components":"WHEELS","summary":"I FIRST HAD A TIRE BLOW-UP IN A MINOR POTHOLE. GOT IT REPAIRED AT THE DEALERSHIP. HOWEVER, RECENTLY I HIT ANOTHER MINOR POTHOLE IN NEW JERSEY, AND THIS TIME, THE RIM OF THE WHEEL CRACKED! THIS TIME I WAS ON THE HIGHWAY WITH MY CHILD IN THE CAR SEAT, AND COULD HAVE GOTTEN INTO A MAJOR ACCIDENT. I DO NOT THINK THE SO CALLED \"HIGH PERFORMANCE\" WHEELS ARE MEANT FOR THE US ROADS. THE MATERIAL SEEMS SUB-STANDARD. I HAVE COMPLAINED TO MERCEDES, BUT THE REP DID NOT SEEM TO CARE OR SHOW ANY CONCERN. I HAVE KEPT THE DAMAGED RIM WITH ME IF YOU'D LIKE TO SEE. SENDING PICTURES ALSO. THANKS.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10871535,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/23/2016","dateComplaintFiled":"05/31/2016","vin":"WDDHF5KB2DA","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10850440,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/02/2016","dateComplaintFiled":"03/18/2016","vin":"WDDHF8JB0DA","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10810500,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2015","dateComplaintFiled":"12/15/2015","vin":"WDCGG8JB4DG","components":"STEERING","summary":"THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN BECOMES INOPERABLE.  HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS.  THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE.  IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION.  I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM.  A PLASTIC PART CALLED THE COUPLING COLLAR, PART #A203 462 06 78 BREAKS AND RENDERS THE UP AND DOWN ADJUSTMENT IMPOSSIBLE.  FROM WHAT I HAVE READ THIS COVERS MULTIPLE MODELS AND MODEL YEARS.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10766539,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2015","dateComplaintFiled":"09/21/2015","vin":"WDDHF8JB6FB","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. WHILE DRIVING 5 MPH, ALL THE ELECTRICAL FUNCTIONS FAILED IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10759181,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2015","dateComplaintFiled":"08/25/2015","vin":"","components":"TIRES","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 50 MPH, THE TIRES ON THE VEHICLE BECAME INOPERABLE AND THE TIRE PRESSURE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THERE WAS 20 LBS OF PRESSURE INTERMITTENTLY DROPPING TO 0. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,500. THE VIN WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10731112,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2015","dateComplaintFiled":"06/29/2015","vin":"WDDHF9BB4DA","components":"WHEELS","summary":"AS I DROVE ONTO A FREEWAY ONRAMP, MY RIGHT FRONT TIRE HIT A POTHOLE, CAUSING THE TIRE TO BLOW OUT AND LOSE ALL AIR RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. THIS IS THE SECOND INCIDENT WHEREBY THIS CAR HAS HIT A POTHOLE AND TIRE DAMAGE RESULTED. THE FIRST INCIDENT IN FEBRUARY 2014 WITH ONLY ABOUT 5,500 MILES ON IT, RESULTED IN 2 TIRES BEING BLOWN OUT ON THE LEFT SIDE OF THE VEHICLE, AGAIN RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. IN BOTH INSTANCES, THE CAR WAS BEING DRIVEN AT APPROXIMATELY 20 TO 30 MPH. THERE IS EITHER A DEFECT IN THE TIRES AND/OR THEY ARE NOT COMPATIBLE WITH THE CAR. I HAVE NEVER EXPERIENCED A TIRE BLOW OUT IN ANY OTHER VEHICLE IN OVER 45 YEARS OF DRIVING EXPERIENCE WITH MANY DIFFERENT VEHICLES.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10721901,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2013","dateComplaintFiled":"05/28/2015","vin":"WDDHF8JB8DA","components":"WHEELS","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. WHILE DRIVING 70 MPH, THE RIMS WOULD COME OUT OF SHAPE AND DEFORM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10722091,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2015","dateComplaintFiled":"05/28/2015","vin":"WDDHF9BB1DA","components":"SERVICE BRAKES","summary":"I HAVE HAD A 2013 MERCEDES-BENZ E550 FOR NEARLY THREE YEARS NOW AND LIKE IT IN MANY RESPECTS EXCEPT ONE.  IT BOTHERS ME EVERY TIME I DRIVE SO MUCH SO THAT I FEEL COMPELLED TO GET IT OFF MY CHEST.  WHEN I SLOW THE VEHICLE TO AN IMPERCEPTIBLE CRAWL, THE AUTOMATIC ADAPTIVE BRAKE ASSIST KICKS IN, BRINGING THE VEHICLE TO A SUDDEN, ABRUPT AND JERKY STOP UNLESS THE GEAR IS IN NEUTRAL.  IT IS ANNOYING, ESPECIALLY WHEN YOU HAVE GUEST PASSENGERS.  IT REFLECTS POORLY ON THE DRIVER AND THE EMBARRASSMENT IS REGRETFUL.  I HAVE OWNED AND OPERATED LUXURY CARS INCLUDING MERCEDES-BENZ FOR YEARS BUT HAVE NEVER EXPERIENCED THIS NUISANCE LIKE THIS.  I COULD NOT UNDERSTAND THE JUSTIFICATION ON ACCOUNT OF SAFETY, CONVENIENCE OR COMFORT FOR MERCEDES-BENZ ENGINEER TO IMPLEMENT SUCH A MEASURE.  I CAN UNDERSTAND THE BENEFIT OF BRAKE ASSIST IN A PANIC SITUATION, BUT THIS IS IN NO WAY CLOSE TO ANY SIMULATION OF A PANIC STOP.  I COMPLAINED TO THE LOCAL MERCEDES-BENZ DEALER AS WELL AS MERCEDES-BENZ USA HEADQUARTERS ABOUT THIS ANOMALY AND THOUGHT THAT THEY MIGHT HAVE A TECHNICAL SERVICE BULLETIN AND COULD TWEAK THE COMPUTER FIRMWARE TO BYPASS ADAPTIVE BRAKE ASSIST AT NEAR ZERO SPEED.  THEY TOLD ME THAT THEY COULD DO NOTHING WHEN THE DESIGNER INTENDED THE VEHICLE TO ACT THAT WAY.  IS THIS AN EXAMPLE OF OVER-ENGINEERING OR OVERSIGHT?","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10704898,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2015","dateComplaintFiled":"04/10/2015","vin":"WDDHF8J89DA","components":"WHEELS","summary":"TIRE BLEW OUT FOR NO APPARENT REASON.  THIS IS THE FOURTH TIME IT HAS HAPPENED SINCE I HAVE OWNED THIS VEHICLE.  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10693628,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2015","dateComplaintFiled":"03/11/2015","vin":"WDDHF5KB3DA","components":"STRUCTURE","summary":"I PURCHASED THE CAR (CERTIFIED PRE-OWNED) ON DECEMBER 18, 2014.   ON FEBRUARY 13, 2015 I WAS PARKING IN A RESTAURANT PARKING LOT.  ALL OF A SUDDEN I FELT THE CRASH.  AT FIRST I THOUGHT A VEHICLE HAD RUN INTO THE BACK OF MY CAR.   HOWEVER, IT TURNED OUT MY VEHICLE HAD ROLLED BACKWARDS INTO ANOTHER CAR.  I HAD JUST PULLED INTO THE PARKING SPOT (WHICH WAS ON A SLIGHT INCLINE) AND WAS ABOUT TO PUT IT IN PARK WHEN THIS OCCURRED.  I ACCEPTED RESPONSIBILITY FOR THE DAMAGE TO MY CAR AND THE OTHER CAR INVOLVED AND FILED WITH MY INSURANCE.  ONCE I HAD MY VEHICLE BACK, I NOTICED THAT WHEN I WAS STOPPED AT A RED LIGHT IT FELT AS THOUGH THE CAR WAS MOVING BACKWARDS.  I THEN TESTED THE CAR ON A SLIGHT INCLINE (5-10 DEGREES) AND WHILE IN DRIVE.  IT ROLLED BACKWARDS AND CONTINUED TO ROLL UNTIL I SLAMMED ON THE BRAKE.  THIS CAR IS AN AUTOMATIC.  I HAVE NEVER HEARD OF AN AUTOMATIC ROLLING BACKWARDS WHILE IN THE DRIVE POSITION - ESPECIALLY ON A VERY SLIGHT INCLINE.  I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS \"NORMAL\".  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10662909,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2014","dateComplaintFiled":"12/08/2014","vin":"","components":"TIRES","summary":"THE TIRES SPECIFIED FOR MY 2013 MERCEDES E350 ARE CONTINENTAL 245 40 R 18S.  THESE LOW PROFILE TIRES MAY BE FINE ON THE AUTOBAHN - BUT THEY ARE DANGEROUS ON U.S ROADS WITH POTHOLES.  IN FEWER THAN 2 YEARS, THE CAR VIOLENTLY BLEW OUT 5 NEW TIRES AS A RESULT OF POTHOLES (WHICH WERE NOT THAT BIG/DEEP).  MERCEDES IS CLEARLY AWARE OF THIS DANGEROUS TIRE ISSUE - ITS REACTION TO THE PROBLEM IS TO IGNORE THE DANGER AND CAPITALIZE ON IT BY OFFERING TIRE REPLACEMENT INSURANCE (ABOUT $800).  FOR ME, THE BLOWOUTS FORTUNATELY DID NOT RESULT IN CRASHES OR INJURIES - BUT, THEY CERTAINLY COULD HAVE.    *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"},{"type":"Tire","productYear":"9999","productMake":"CONTINENTAL","productModel":"CONTI PRO CONTACT","size":"195/65R15","manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":10587844,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2013","dateComplaintFiled":"05/12/2014","vin":"WDDHF5KBXDA","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STOPPED AT A TRAFFIC STOP LIGHT. THE VEHICLE WOULD NOT IMMEDIATELY RESPOND AFTER DEPRESSING THE ACCELERATOR PEDAL BUT WOULD SUDDENLY ACCELERATE FORWARD.  ADDITIONALLY, THE CONTACT INDICATED THAT THE FAILURE SPORADICALLY OCCURRED WHEN THE VEHICLE WAS IN REVERSE. THE BACKUP CAMERA HAD ALSO BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.  THE FAILURE MILEAGE WAS 3,000.  UPDATED 08/18/14*LJ    THE CONSUMER STATED THE DEALER DROVE AND INSPECTED THE CAR. THE ACCELERATION WAS FELT BUT, DID NOT PROGRAM TO THE VEHICLE'S COMPUTER.   UPDATED 09/5/2014   *JS","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10587944,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2014","dateComplaintFiled":"05/12/2014","vin":"WDDHF8JBXDA","components":"VEHICLE SPEED CONTROL","summary":"MY 2013 MERCEDES E350 W4 EXHIBITED VERY HIGH ENGINE REVVING FOLLOWED BY HIGH ACCELERATION WHICH COULD ONLY BE CONTROLLED BY ACTIVATING THE PARKING BRAKE. THIS IS THE SECOND DANGEROUS INCIDENT THAT HAS OCCURRED WITH THIS CAR.   *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10585675,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2014","dateComplaintFiled":"04/30/2014","vin":"WDDHF5KBXDA","components":"POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE \"RISK OF ROLLING AWAY, NOT IN PARK\" WARNING MESSAGE DISPLAYED. ADDITIONALLY, THE DASHBOARD DISPLAY SCREEN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,500.    UPDATED 6/18/14*CN  THE CONSUMER STATED SHE EXPERIENCED ACCELERATIONS PROBLEMS WITH THE VEHICLE. THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/24/14","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10582893,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2013","dateComplaintFiled":"04/15/2014","vin":"WDDHF5KBXDA","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES E-350. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE ACCELERATION AND THEN JOLT FORWARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT WAS 10,200.  UPDATED 05/28/14 MA  UPDATED 06/02/2014  *JS","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10573213,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2014","dateComplaintFiled":"03/18/2014","vin":"WDDHF8JBXDA","components":"VEHICLE SPEED CONTROL","summary":"CAR ACCELERATES SUDDENLY IN SPITE OF FOOT ON BRAKE. AT TIMES FOOT WAS PUT LIGHTLY ON THE GAS AND CAR SUDDENLY ACCELERATED. THESE INCIDENTS HAPPENED AT LEAST 3 TIMES.  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10543266,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2013","dateComplaintFiled":"09/12/2013","vin":"WDHF5KB8DA7","components":"ENGINE","summary":"WHEN YOU START UP THE CAR THERE IS A LOUD TAPPING/RATTLING NOISE SOUND. YOU CAN ALSO HEAR THIS NOISE WHILE IDLING IN TRAFFIC. IF I STOP AT A TRAFFIC LIGHT THE NOISE APPEARED TO GET LOUDER. I TOOK THE CAR TO THE DEALER AND WAS TOLD BY THE SERVICE MANAGER THAT M BENZ HAS RECTIFIED THE PROBLEM IN THE ENGINE BY PUTTING INSULATION.  I HAVE ALSO SPOKEN TO OTHER OWNERS WHO HAD TO REBUILD THE ENTIRE MOTOR IN ODOR TO STOP THE NOISE. AS A CONSUMER, I AM ASKING FOR YOUR HELP BECAUSE I AM NOT SURE WHAT IS WRONG WITH THIS CAR AS IT GIVES OFF AN ODOR AND I AM NOT SURE IF THE FUEL INJECTORS ARE LEAKING. PLEASE HELP AS I DO NOT WANT TO PUT MYSELF OR MY FAMILY IN DANGER.  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E330","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10532088,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2013","dateComplaintFiled":"07/26/2013","vin":"WDDHF5KB2DA","components":"ENGINE","summary":"GOOD DAY! I GOT MY CAR JUNE 2, 2013 WITH 12 MILES ON IT. IF I START MY CAR, THERE IS A 3-4 SECONDS OF KNOCKING SOUND. IT DOES HAPPEN RANDOMLY (WARM OR COLD ENGINE), NOT ALL THE TIME. THE DEALER SAID IT WAS THE INJECTORS. SOME PEOPLE ARE HAVING THERE MY2012/13MERCEDES E350 ENGINE REBUILT (CONNECTING RODS, PISTONS, WRIST PINS), MY ENGINE IS THE NEW DIRECT INJECTION. LI03.10-P-054702 IS THE MERCEDES MEMO OR TSB? IT WOULD BE A LET DOWN KNOWING MY CAR WILL EVENTUALLY HAVE AN ENGINE REBUILD ALSO LOW RESALE VALUE. I THINK THIS IS DEFECT COMPLAINT THOUGH. I NEED YOUR HELP OR IF YOU CAN DIRECT ME TO MAYBE CONSUMER PROTECTION. THANK YOU AND KEEP IN TOUCH.  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10514803,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2013","dateComplaintFiled":"06/03/2013","vin":"WDDKJ8JB3DF","components":"VISIBILITY","summary":"THE PANORAMIC SUNROOF EXPLODED OUTWARD. WHEN IT OCCURRED THE SOUND WAS LIKE SOMEONE FIRED A SHOTGUN NEXT TO MY HEAD. I WAS DRIVING NORTHBOUND ON I-25 JUST SOUTH OF DENVER. HAD THE FABRIC SUNSHADE NOT BEEN EXTENDED FORWARD SO IT CONTAINED THE GLASS THE OCCUPANTS IN THE CAR WOULD HAVE BEEN SHOWERED WITH THE SHARP SHARDS, WHICH WERE SO SHARP THE PIECES THAT FLEW BACK ON THE BACK WINDOW AND TRUNK LID LEFT DEEP SCRATCHES ON THOSE SURFACES. NOT SURE HOW MUCH GLASS WAS THROWN UP INTO THE AIR AND IMPACTED TRAFFIC BEHIND THE CAR. THINK ABOUT A MOTORCYCLE RIDER BEING HIT BY THESE FLYING SHARDS OF GLASS. AFTER THE INCIDENT I LOOKED ON LINE AND FOUND THE FOLLOWING LINK, WHICH DETAILS ANOTHER INCIDENT IN 2012 THAT SEEMS TO BE EXACTLY WHAT I EXPERIENCED ON JUNE 1.     HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML<HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML      A REPRESENTATIVE OF THE MERCEDES DEALERSHIP WHERE THE CAR WAS PURCHASED ALSO CONFIRMED OVER THE PHONE THAT THE SAME THING HAD HAPPENED TO THEIR SERVICE MANAGER WHILE DRIVING A CAR WITH A PANORAMIC SUNROOF. THIS IS NOT A SAFE SITUATION WITH THESE CARS AND I HOPE YOU'LL SERIOUSLY LOOK INTO THIS. NOTWITHSTANDING ANY INJURIES THAT MAY OCCUR FROM SUCH AN INCIDENT, THE EXPLOSIVE NATURE OF THIS TYPE OF FAILURE COULD VERY EASILY CAUSE A DRIVER TO PANIC AND/OR BE DISTRACTED ENOUGH TO HAVE AN ACCIDENT IN TRAFFIC.     I WON'T FEEL SAFE DRIVING THIS CAR NOW THAT I AM AWARE OF WHAT CAN HAPPEN WITH THIS PANORAMIC SUNROOF OVER MY HEAD. IF YOU'D LIKE TO SEE PHOTOS OF THE DAMAGE, I WOULD BE HAPPY TO E-MAIL THOSE TO YOU.     [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10503698,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2013","dateComplaintFiled":"03/20/2013","vin":"WDDHF5KB2DA","components":"ENGINE","summary":"THE CAR STOP INOPERATIVE AND STOP BY ITSELF WITHOUT ANY CONTROL NO MATTER ON FREEWAY IN LOCAL,EVEN IN GARAGE. IT HAPPENED 3 TIMES WITHIN A WEEK. AFTER CHECKING, DEALER THINK IT IS NOT A BIG PROBLEM, THEY ONLY UPDATE THE SOFTWARE OF CPU,AND TOLD ME IT WON'T HAPPENED AGAIN. AT THE SAME DAY OF PICKING UP THE CAR, THE SAME PROBLEM HAPPENED ON FREEWAY. THE CAR SUDDENLY STOPPED, AND I COULDN'T CONTROL ANYTHING. I WAS ALMOST HIT BY A UPS COMMERCIAL TRUCK AND DEAD ON THAT DAY. THE CAR WAS TOWING TO DEALER FOR REPAIRING AGAIN. THEY DON'T KNOW WHAT THE EXACTLY PROBLEM IS. THEY ARE GOING TO CHANGE THE WHOLE CPU THIS TIME. NOW THE CAR IS STILL IN DEALER'S REPAIR PLACE. I CALLED THE LOCAL CUSTOMER SERVICE FOR FILING A LEMON CAR. THE GUY TOLD ME IT WAS NOT NECESSARY TO FILE BECAUSE THE CAR WAS ONLY REPAIRED TWICE. OBVIOUSLY,IT IS VERY SERIOUS SAFETY PROBLEM!  I AM AFRAID TO DRIVE THE CAR AGAIN. I AM SO YOUNG I DON'T WANT TO DIE ONLY BECAUSE I DRIVE  MERCEDES-BENZ.  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"E350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10496887,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2013","dateComplaintFiled":"02/08/2013","vin":"WDDHF9FB2DA","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E400 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL IN ORDER TO COME TO A STOP. THE FAILURE OCCURRED FIVE DIFFERENT TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE BRAKE SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES BENZ","productModel":"E400 HYBRID","manufacturer":"Mercedes-Benz USA, LLC"}]}]}