{"count":111,"message":"Results returned successfully","results":[{"odiNumber":11309840,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2019","dateComplaintFiled":"02/18/2020","vin":"1ZWFT61L525","components":"AIR BAGS","summary":"AIRBAG WARNING LIGHT COMES ON. NO ACCIDENT, STATIONARY AND IN MOTION. I DO NOT SEE A RECALL REFERENCE AIRBAG? WITH THE COMPLAINTS I READ ON YOUR SITE ABOUT THE AIRBAGS, THERE SHOULD BE A RECALL???????????","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11152377,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2018","dateComplaintFiled":"11/19/2018","vin":"1ZWHT61L925","components":"FUEL SYSTEM, GASOLINE","summary":"I AM CURRENTLY HAVING PROBLEMS WITH THE FUEL PUMP DRIVER MODULE. I REPORTED THE PROBLEM TO FORD IN OCT 2018. FORD STATED THAT THE 10 YEAR RECALL ENDED AND PER THEIR RECORDS THE ISSUE WAS RESOLVED AS FUEL MODULE WAS REPLACED BY DEALER DON KNOTT FORD, CARSON, CA. DON KNOTT FORD IS NO LONGER IN BUSINESS. THE AFOREMENTIONED DEALER I BELIEVE WAS INVOLVED IN UNETHICAL BUSINESS PRACTICES. I WAS NEVER INFORMED OF SUCH A RECALL AND DEALER NEVER CHANGED MODULE, I DO NOT HAVE DOCUMENTATION & WOULD LIKE SUCH FOR MY RECORDS. I AM ORIGINAL OWNER OF VEHICLE AND THE PERIODIC INADVERTENT SURGING OF VEHICLE WHEN STOPPED/STATIONARY AT A STREET LIGHT BEGAN 6 MONTHS AGO. I CANNOT 100% SAFELY DRIVE THIS VEHICLE AT THIS TIME. FORD HAS NOT PROVIDED ME DOCUMENTATION OF THE ALLEGED REPAIR AND/OR DOCUMENTATION INFORMING ME OF RECALL. I WOULD LIKE TO HAVE A COPY OF THIS DOCUMENTATION AND/OR HAVE FORD CHANGE THE MODULE SO THE SURGING CAN STOP. YOUR CONSIDERATION AND REVIEW WOULD GREATLY BE APPRECIATED. LASTLY, FORTUNATELY I HAVE A 2ND VEHICLE THAT I HAVE BEEN USING. THANK YOU FOR YOUR ANTICIPATED REVIEW OF THIS MATTER. YOURS TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11110237,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/28/2018","dateComplaintFiled":"07/09/2018","vin":"ZWHT61L6256","components":"AIR BAGS","summary":"THE CAR WAS PARKED IN MY DRIVEWAY. UPON STARTING THE CAR, AT THE MOMENT I TURNED THE KEY THE DRIVER SEAT AIRBAG DEPLOYED.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11074669,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2006","dateComplaintFiled":"02/24/2018","vin":"","components":"SUSPENSION,POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"I HAVE FOUND 3 RECALLS FOR MY CAR, THEY ARE ALL THE EXACT PROBLEMS I AM HAVING, BUT WHEN I SEARCHED FOR OPEN RECALLS IT SAID NONE ARE OPEN FOR MY CAR. I NEED MY CAR REPAIRED AND THE RECALLS COMPLETED.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":11032625,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2017","dateComplaintFiled":"10/10/2017","vin":"1ZWFT61LX25","components":"UNKNOWN OR OTHER","summary":"MY CAR WAS STOLEN","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10994500,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2017","dateComplaintFiled":"06/12/2017","vin":"1ZWFT61L225","components":"EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS DIMMED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE PROTECTED WIRING COVER WAS DETERIORATING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10966151,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2017","dateComplaintFiled":"03/15/2017","vin":"1ZWFT61L725","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"NHTSA CAMPAIGN NUMBER:04V421000 MANUFACTURER FORD MOTOR COMPANY WAS DRIVING ON A MAIN CITY ST. MY AUTO STOPPED WITH NO POWER IN THE LEFT LANE OF BUSY 4 LANE ST. WOULD NOT START IN NEUTRAL OR PARK, MAN PUSHED IT INTO THE CTR. LANE OUT OF TRAFFIC AREA. POLICEMAN CAME AFTER I CALLED 911, AFTER A FEW MINUTES HE SUGGESTED TAKING KEY OUT STEPPING ON BRAKE THEN INSERTING KEY BACK IN IGNITION, DID THAT AND IT STARTED RIGHT UP, AND HE FOLLOWED ME TO MY ST. AND I GOT SAFELY HOME. PRIOR TO THIS SHUT DOWN INCIDENT IT HAD STALLED GOING DOWN A HILL HOWEVER PUT IT IN NEUTRAL AND IT STARTED UP AGAIN. THIS INCIDENT COULD HAVE CAUSED A SERIOUS ACCIDENT, PRIOR TO THIS INCIDENT IT HAD BEEN CUTTING OUT FOR A COUPLE OF MONTHS WHICH I THOUGHT WAS CHEAP GAS, SO CHANGED TO TECTRON. I HAVE CALLED FORD ON 3/15 TWICE AND THEY SAID THEY CAN NOT DO ANYTHING ABOUT IT, I THEN RESEARCHED THIS ONLINE AND FOUND THIS SITE AND WANT TO POST EXACTLY WHAT HAPPENED TO ME AS SHOWN BY THE NHTSA ON RECALL ETC. IT DOES SHOW IT IS FOR THE ORIG OWNER, I AM THE 2ND. OWNER HOWEVER THIS HAS OCCURRED WITHIN THE 15YR. LIMITATION YOU HAVE POSTED FOR COMPLAINTS EXPLAINED TO FORD THAT IT MAY HAVE TAKEN THIS LONG FOR THE FILTER TO REACT IN THIS MANNER.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10724633,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2010","dateComplaintFiled":"06/10/2015","vin":"1ZWFT61L252","components":"VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM","summary":"SINCE PURCHASING 2002 MERCURY COUGAR IN JANUARY 2010 THE VEHICLE HESITATES, SURGES, AND STALLS AT ANY RATE OF SPEED. INITIALLY THE PROBLEM WAS RARE, THEN GRADUALLY OCCURRED MORE FREQUENTLY. THIS NOW HAPPENS AT LEAST WEEKLY, SOMETIMES SEVERAL TIMES PER DAY. THIS ISSUE HAS ENDANGERED ME MORE TIMES THAN I CAN CURRENTLY RECALL. REPLACED ALTERNATOR, BATTERY, EGR VALVE AND SENSOR, IAC VALVE, AND CATALYTIC CONVERTER. THE ISSUE PERSISTS.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10673086,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2015","dateComplaintFiled":"01/16/2015","vin":"1ZWFT61L125","components":"STRUCTURE,ENGINE","summary":"DRIVING ON FREEWAY, CAR NEXT TO ME CAME INTO MY LANE TOWARDS MY CAR, I HIT MY BRAKES RESULTING IN MY VEHICLE SWERVING AND HITTING THE MEDIAN HEAD ON AT HIGH SPEED, AIR BAGS DID NOT DEPLOY UPON IMPACT. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10668046,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2014","dateComplaintFiled":"12/23/2014","vin":"1ZWFT61L925","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE","summary":"I'M HAVING THE SAME ISSUE WITH MY 2002 MERCURY COUGAR AS EVERYONE ELSE, BUT WHEN I PUT MY VIN NUMBER INTO THE SEARCH, THERE ARE NO RECALLS LISTED FOR IT. I DON'T THINK THAT ITS RIGHT THAT MY LIFE BE PUT IN SERIOUS DANGER BECAUSE OF AN APPARENT DESIGN ISSUE. THIS CAR IS LOSING ALL POWER AND SHUTTING DOWN. IT DOESN'T MATTER HOW FAST YOU ARE GOING, IT HAPPENS AT ALL SPEEDS. WE THOUGHT THE ALTERNATOR WAS BAD, HAD IT REPLACED AND THE BATTERY AT THE SAME TIME. THE SAME DAY, THE CAR LOST ALL POWER AGAIN AND DIED OUT GOING 60 MPH ON THE HIGHWAY. ALL THE GAUGES START GOING CRAZY AND THE LIGHTS DIM AND EVENTUALLY EVERYTHING INCLUDING THE CAR JUST QUITS. MERCURY/FORD, NEEDS TO BE RESPONSIBLE FOR THIS COFFIN THAT I'M TRYING TO DRIVE AND FIX THE PROBLEM FOR ME AND EVERYONE ELSE FOR FREE. I'VE DONE SOME ONLINE RESEARCH ON THIS, AND IT SEEMS LIKE THERE ARE A TON OF PEOPLE WITH THE SAME PROBLEM FROM YEARS 99 TO 02. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10643691,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2014","dateComplaintFiled":"10/09/2014","vin":"1ZWFT61L825","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE SHE DRIVING AT 30 MPH, THE VEHICLE HESITATED AND JERKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 29,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10615966,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2014","dateComplaintFiled":"07/24/2014","vin":"1ZWFT61L725","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, SHE WAS NOTIFIED BY ANOTHER DRIVER THAT THE FRONT OF THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT BEGAN TO COAST ONTO THE EMERGENCY LANE AND REMOVED A CHILD PASSENGER FROM THE VEHICLE HOWEVER, THE VEHICLE STALLED. THERE WERE NO INJURIES DUE TO THE FAILURE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A JUNK FACILITY. THE FAILURE WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN 04V421000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 142,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10596606,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2014","dateComplaintFiled":"06/06/2014","vin":"1ZWHT61L825","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE MADE A KNOCKING NOISE AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10569334,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2014","dateComplaintFiled":"03/14/2014","vin":"1ZWFT61L725","components":"ENGINE","summary":"I WAS ON MY WAY TO WORK AND ABOUT ONE MILE FROM MY DESTINATION THE ENGINE JUST STOPPED. I LET IT SIT ABOUT TWENTY MINUTES AND IT FINALLY STARTED AGAIN. THIS HAPPENED SEVERAL DAYS OF SHUTTING OFF WHILE I WAS ON THE ROAD DRIVING. LUCKILY I WAS AT A PLACE WHEN I COULD PULL OVER ON THE SIDE OF THE ROAD AND GET OUT OF THE LINE OF TRAFFIC EXCEPT FOR ONE TIME WHEN I WAS AT A STOP LIGHT AND IT SHUT OFF AND I SAT AND WAIT AND IT FINALLY STARTED AGAIN AND I WAS ABLE DRIVE IT TO A SAFE SPOT. I TOOK IT TO A MECHANIC AND HE TOLD ME THE COMPUTER NEEDS TO BE REPLACED. THE ONLY PLACE THAT COULD REPLACE THE COMPUTER WAS THE DEALER. I TOOK IT TO THE DEALER AND AFTER BEING AT THE DEALER FOR THREE DAYS THEY SAID THAT THE IGNITION NEED REPLACING. THEY REPLACED THE IGNITION AND AFTER THREE MORE DAYS THERE AND WHILE THEY WERE WORKING ON OTHER REPAIR PARTS THAT THEY SAID I NEEDED DONE THE ENGINE SHUT OFF ABOUT TWO MORE TIMES. ON MARCH 13, 2014 THEY TOLD ME THAT ALL REPAIR WORK HAD BEEN COMPLETED AND THE ENGINE SHUTTING OFF WAS SOLVED. THE TOTAL BILL CAME TO CLOSE TO $3,000.00. I AM PLANNING ON PICKING UP THE VEHICLE ON MONDAY, MARCH 17, 2014 WHEN I WILL HAVE THE MONEY TO PAY THEM. I HEARD ABOUT CARS ENGINES SHUTTING OFF WHILE DRIVING ON THE RADIO (WTOP). I JUST WANTED TO REPORT HOW MY VEHICLE WAS HAVING THE SAME OR SIMILAR PROBLEM. I AM A BIT NERVOUS ABOUT DRIVING THIS VEHICLE IF THIS COULD POSSIBLE HAPPEN AGAIN. THE RADIO REPORT WAS ABOUT GM VEHICLES I HAVE A MERCURY AND THIS HAPPENED TO MY CAR. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10560713,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2013","dateComplaintFiled":"01/20/2014","vin":"1ZWFT61L125","components":"FUEL SYSTEM, GASOLINE,ELECTRONIC STABILITY CONTROL (ESC),ENGINE","summary":"MY DAUGHTER HAS A 2002 MERCURY COUGAR AND IS RISKING HER LIFE AS WELL AS OTHERS LIVES EVERY TIME SHE GETS INSIDE THAT CAR. HER COUGAR HER BEEN HAVING ISSUES FOR MONTHS NOW, AND EVEN THOUGH WE HAVE SPENT HUNDREDS OF DOLLARS TRYING TO MAKE THE CAR SAFER FOR HER, NOTHING IS WORKING. OUR LAST STRAW WAS THREE DAYS AGO, WHEN THE CAR STALLED ON HER ON THE HIGHWAY. SHE WAS TRAVELING ABOUT 45 MILES PER HOUR, WHEN THE CAR STALLED AND SHUT OFF LEAVING HER STRANDED WAITING FOR THE TOW TRUCK. HER CAR, FOR MONTHS, HAS BEEN SURGING WHILE AT COMPLETE STOPS, AND HAS BEEN SHUTTING OFF WHILE AT A STAND STILL. WE'VE TRIED FIXING MANY THINGS, BUT NOTHING SEEMS TO BE FIXING THE ISSUE. AFTER DOING EXTENSIVE RESEARCH, I HAVE COME TO REALIZE THAT MANY OTHERS ARE HAVING THE SAME ISSUES. CAN SOMEONE DO SOMETHING ABOUT THIS PLEASE?? ITS CLEARLY AN ON-GOING ISSUE AND IS COSTING PEOPLE LOTS OF MONEY. HER CAR IS CURRENTLY BACK AT THE DEALERSHIP WHERE WE PURCHASED THE CAR, AND IS UNDERGOING DIAGNOSTICS. WE WERE ALREADY TOLD THAT HER CAR WAS NOT INCLUDED IN THE RECALL, AND WE WILL HAVE TO PAY FOR EVEN MORE WORK, OUT OF POCKET. PLEASE HELP.. WHY WAS IT NOT INCLUDED IN THE RECALL, SEEING THAT IT IS HAVING THE SAME PROBLEMS?! *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10560461,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2013","dateComplaintFiled":"01/18/2014","vin":"","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"THE CAR GETS A STALLING SENSATION WHEN AT A RED LIGHT, OR A COMPLETE STANDSTILL. IT FEELS LIKE ITS STUTTERING AND UNABLE TO KEEP POWER. CHANGED EGR VALVE, 2 IDLE CONTROL CHANGES, ALONG WITH A TRANSMISSION FLUSH WAS DONE. NOTHING SEEMS TO BE FIXING THE ISSUE. THE CAR ACTS UP AND STALLS IN COLD TEMPERATURES. STALLED AT A RED LIGHT TWICE. HAS BEEN TAKEN TO DIFFERENT CAR SHOPS ON NUMEROUS OCCASIONS. NO ENGINE LIGHT COMES ON. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10548123,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/24/2013","dateComplaintFiled":"10/16/2013","vin":"1ZWHT61L625","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INTO A HOUSE. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10536556,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2013","dateComplaintFiled":"08/21/2013","vin":"1ZWFT61L925","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AS THE BATTERY, ENGINE, AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,600.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10472361,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2009","dateComplaintFiled":"08/24/2012","vin":"1ZWFT61L325","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A REPAIR SHOP FOR INSPECTION WHERE THEY STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/11/12*LJ UPDATED 10/16/2012 *JS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10467028,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2012","dateComplaintFiled":"07/23/2012","vin":"1ZWFT61L625","components":"ENGINE","summary":"I WAS DRIVING MY 2002 COUGAR AND THE VEHICLE BEGAN TO LOSE POWER, THE CHECK ENGINE LIGHT AND THE FUEL LIGHT CAME ON. THE VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. I HAVE ALSO EXPERIENCED THE VEHICLE SURGING WHILE AT A COMPLETE STOP. I CONTACTED THE SERVICE MANAGER AT MY LOCAL DEALER AND THE ONLY RESOLUTION HE COULD PROVIDE ME WAS TO HAVE A TECHNICIAN DRIVE IT AND SEE IF IT WOULD HAPPEN AGAIN. EVEN THOUGH I EXPLAINED THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE ISSUE BY OTHER DRIVERS ON LINE, HE SAID THERE WAS NOTHING HE COULD DO. MY VIN NUMBER IS NOT INCLUDED IN THE RECALL \"BATCH\" OF VEHICLES. I COULD PAY THE $100 DIAG FEE IN THE EVENT MY VEHICLE DOES NOT REPEAT THE COMPLAINT. EITHER WAY, I WOULD BE PAYING FOR THE REPAIRS OUT OF POCKET. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10462089,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2011","dateComplaintFiled":"06/18/2012","vin":"1ZWHT61L925","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SWITCH WAS REPLACED AND ONE WEEK AFTER HAVING IT REPAIRED, THE SUN ROOF WOULD NOT CLOSE. THE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,000. UPDATED 8/24/12 *CN","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10426767,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2011","dateComplaintFiled":"09/22/2011","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DECREASED TO 10 MPH. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HER THAT ALL THREE CATALYTIC CONVERTERS WERE CLOGGED AND THE FDM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FDM BUT NOT THE CATALYTIC CONVERTERS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 72,000. THE VIN WAS UNAVAILABLE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10419872,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2011","dateComplaintFiled":"08/17/2011","vin":"1ZWFT61L725","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT APPROXIMATELY 20 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THE FUEL DELIVERY MODULE NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,028.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10414678,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2011","dateComplaintFiled":"07/22/2011","vin":"1ZWHT61L025","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHEN APPLYING THE ACCELERATOR, THE VEHICLE WOULD HESITATE, LOSE POWER AND THEN SURGE ABNORMALLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) BUT THE CONTACTS VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL LIST. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10413419,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2011","dateComplaintFiled":"07/18/2011","vin":"1ZWFT603625","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL OR SURGE FORWARD. THE MANUFACTURER WAS NOTIFIED, AND THE CONTACT WAS INFORMED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000, AND THE CURRENT MILEAGE WAS 115,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10408820,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2011","dateComplaintFiled":"06/24/2011","vin":"1ZWHT61L525","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE FROM STOPS AND INTERMITTENTLY JERK WHILE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 56,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10406259,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2011","dateComplaintFiled":"06/14/2011","vin":"1ZWFT61L925","components":"FUEL SYSTEM, GASOLINE","summary":"2002 V6 MERCURY COUGAR CHUGS AND STALLS OUT AT OR BELOW HALF TANK OF GAS. ENGINE LIGHT DIAGNOSTIC READ OUT INDICATES REPLACING FUEL PUMP, REGULATOR, PRESSURE SENSOR, OR O2 SENSOR. HAVE REPLACED FUEL PUMP HOWEVER ISSUE REMAINS. CALLED FORD REGARDING RECALL IN AUG 2004, BUT AM TOLD THAT MY VIN# WAS NOT AFFECTED BY THIS RECALL. READING THE DESCRIPTION OF THE RECALL SOUNDS ALL TOO FAMILIAR THOUGH. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10395504,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2003","dateComplaintFiled":"04/11/2011","vin":"1ZWFT61L625","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS DRIVING APPROXIMATELY 60-65 MPH WHEN THE VEHICLE BECAME HESITANT AND WOULD DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE AIR CONDITIONING CLUTCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHERE UNKNOWN REPAIRS WERE MADE. THE VEHICLE WAS REPAIRED SEVERAL TIMES BUT TO NO AVAIL. MOST RECENTLY, THE CONTACT WAS ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND WAS ADVISED BY THE DEALER AND THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED. THE CONTACT STATED THE CONSEQUENCE STATED IN THE RECALL WAS THE SAME EXACT FAILURE HE HAD EXPERIENCED SINCE 2003. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 105,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10381727,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2011","dateComplaintFiled":"02/12/2011","vin":"1ZWFT61L425","components":"FUEL SYSTEM, GASOLINE","summary":"MY 2002 MERCURY COUGAR HAS LOST POWER, SHUTTERED, MISFIRED, AND ESSENTIALLY BROKE DOWN THE SAME WEEK I PAID IT OFF! MY 2002 MERCURY COUGAR WAS INCLUDED IN THE RECALL SO I TOOK IT TO A LOCAL DEALERSHIP AND THEY SAID MY VIN NUMBER WAS NOT PART OF THE RECALL? HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM AND FORD IS REFUSING TO FIX CERTAIN VIN NUMBER THAT THEY CLAIM ARE NOT AFFECTED, HOW IS THIS POSSIBLE? THERE ARE AWAY TO MANY 2002 COUGARS WITH THE SAME PROBLEM. FORD IS REFUSING TO FIX THE PROBLEM AND NOW I HAVE A CAR THAT DOES NOT RUN. THIS CAR HAS HAD A PROBLEM WITH STALLING AND SHUTTERING SINCE DAY 8 OF PURCHASE. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10321526,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2010","dateComplaintFiled":"03/23/2010","vin":"1ZWFT61L325","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. SHE WAS ABLE TO LOCATE A RECALL FOR THE EXACT SAME FAILURE FOR HER YEAR, MAKE AND MODEL VEHICLE. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN AND ANY REPAIRS WOULD BE AT HER EXPENSE (NHTSA CAMPAIGN ID NUMBER 04V421000: FUEL SYSTEM, GASOLINE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 72,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10317761,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2009","dateComplaintFiled":"03/08/2010","vin":"1ZWFT61L325","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141000 AND THE APPROXIMATE CURRENT MILEAGE WAS 144500.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10294182,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2009","dateComplaintFiled":"12/01/2009","vin":"1ZWHT61L425","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. HE STATED THAT THE VEHICLE BEGAN TO HESITATE AND LOSE POWER. THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN ID NUMBER: 04V421000; HOWEVER, THE MANUFACTURER INFORMED THE CONTACT THIS HIS VIN DID NOT APPLY TO THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 127,000. UPDATED 12/30/09 *CN THE FUEL FILTER WAS REPLACED. UPDATED 12/30/09*JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10284433,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2009","dateComplaintFiled":"09/17/2009","vin":"1ZWFT61L125","components":"FUEL SYSTEM, OTHER","summary":"2002 COUGAR EXHIBITS \"ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS\". YOUR WEBSITE SHOWS A EXTENDED WARRANTY FOR THIS AS OUR MECHANIC SAYS WE NEED A NEW FUEL PUMP. FORD DENIES THE CAR IS COVERED. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10276843,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2009","dateComplaintFiled":"07/15/2009","vin":"1ZWFT61L925","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE (FDM) REDUCED AND EVENTUALLY BLOCKED THE FLOW OF FUEL TO THE ENGINE. THE VEHICLE LOST POWER WHILE DRIVING 50 MPH. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 112,000 AND CURRENT MILEAGE WAS 113,184.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10269276,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2009","dateComplaintFiled":"05/18/2009","vin":"1ZWFT61L125","components":"VISIBILITY","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE CONTACT BELIEVES A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 99,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10265892,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2006","dateComplaintFiled":"04/17/2009","vin":"4M2ZU86W62U","components":"SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,TIRES","summary":"WELL HERE GOES I BOUGHT 2002 M MOUNTAINEER IN 04 ,W/ 15000 MILES,SO FAR I HAVE REPLACED REAR AXEL 2 SETS WHEEL BARONS ALTERNATOR,BATTERY ,HEATER TWICE,BOTH COIL SPRINGS ARE BROKE ,IDOL CONTROL SWITCH SOLENOID ,GASKETS 4 TIRES REAR BRAKES. ANOTHER PART CAUSE MY INTERIOR LIGHTS WOULD NOT STOP..I REALLY THINK I GOT A LEMON HERE ,I HAVE HAD IT FOR 5 YRS AND CAN NEVER AFFORD TO DRIVE IT TO MANY REPAIRS AND IM A VERY SAFE WOMEN DRIVER. IM ALSO UPSIDE DOWN IN PAYMENTS . PLEASE HELP ME . *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10260868,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2009","dateComplaintFiled":"03/05/2009","vin":"","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE AND EXPERIENCED A LOW POWER RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS ALSO ENGINE HESITATION AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FUEL DELIVERY MODULE FAILED. THE TECHNICIAN STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 88,500 AND CURRENT MILEAGE WAS 89,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10243936,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2006","dateComplaintFiled":"09/29/2008","vin":"1ZWFT61L825","components":"ENGINE AND ENGINE COOLING","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD OFTEN FAIL TO ACCELERATE AND INCREASE IN RPM'S. IN ADDITION, THE VEHICLE WOULD FREQUENTLY STALL. ONCE THE VEHICLE WAS TURNED OFF, IT WOULD RESTART IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC BECAUSE THE WARRANTY WAS NO LONGER VALID. THE MECHANIC DIAGNOSED THE CAUSE OF THE FAILURE AS A FAULTY FUEL INJECTOR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 98,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10237070,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2008","dateComplaintFiled":"08/05/2008","vin":"","components":"SEAT BELTS","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE REAR SEAT BELTS FAILED TO PROPERLY SECURE THE CHILD SAFETY SEAT OR AN OCCUPANT. HE STATED THAT THE FAILURE COULD POSSIBLY BE DUE TO THE LATCH. THE VEHICLE HAS NOT YET BEEN TAKEN TO AN AUTHORIZED DEALER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 66,600.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10232268,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2008","dateComplaintFiled":"06/25/2008","vin":"1ZWFT61L325","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 15 MPH, THE VEHICLE BEGAN TO HESITATE AND THEN STALL. OCCASIONALLY, ONCE THE VEHICLE IS STARTED, THE ENGINE REVS RANDOMLY AND LOUDLY, AND DOES NOT RUN SMOOTHLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), BUT HIS VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES THAT IF THE FAILURES ARE IDENTICAL, HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 61,500 AND CURRENT MILEAGE WAS 63,000. UPDATED 07/15/08 *BF UPDATED 07/15/08. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10231989,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2008","dateComplaintFiled":"06/23/2008","vin":"1ZWHT61L825","components":"FUEL SYSTEM, GASOLINE","summary":"I HAVE A 2002 MERCURY COUGAR THAT HAS SEVERE STALLING, ROUGH IDLE AND EXTREME SURGING WHILE DRIVING OF AT IDLE. THE VEHICLE HAS STALLED WHILE MY DAUGHTER WAS DRIVING MANY TIMES. I DID A SEARCH AND FOUND CAMPAIGN #04V421000 ON YOUR WEBSITE AND THIS CAR EXHIBITS ALL THE SIGNS DETAILED OUT IN THE CAMPAIGN. I CALLED MY DEALER (DAVE KNAPP FORD) AND THE SERVICE MANAGER DID A VIN SEARCH AND SAID THIS VEHICLE WASN'T INCLUDED IN THIS CAMPAIGN. MY COMPLAINT IS THAT MY VEHICLE FITS THESE SYMPTOMS TO A \"T\" AND THAT, I BELIEVE THAT IS SHOULD BE COVERED, ESPECIALLY IF IT'S A KNOWN PROBLEM! BY THE WAY, THIS HAS BEEN OCCURRING FOR SEVERAL MONTHS NOW AND I AM FEARING FOR MY DAUGHTERS SAFETY. THANK YOU. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10231582,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2008","dateComplaintFiled":"06/19/2008","vin":"1ZWFT603525","components":"SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOSE POWER WHILE DRIVING, WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. HE EXPERIENCED DIFFICULTLY PULLING THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 15 MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND OPERATED NORMALLY. HE DROVE THE VEHICLE HOME AND LATER CALLED THE DEALER. THE DEALER ADVISED HIM TO BRING IN THE VEHICLE AND THEY MADE REPAIRS AT THE COST OF $697. THE FAILURE WAS IDENTIFIED AS BEING INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE COULD CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED AND CAUSE THE ENGINE TO STALL. THE FAILURE MILEAGE WAS 84,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 07/16/08*LJ THE BUSHINGS AND CLUTCH WERE WORN. THE FUEL PUMP AND FUEL SENDER WERE REPLACED. THE ENGINE LIGHT WAS ON. THE DEALER REPLACED A LEAKING INTAKE. UPDATED 07/16/08","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10221581,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2008","dateComplaintFiled":"03/18/2008","vin":"1ZWFT61L025","components":"FUEL SYSTEM, OTHER","summary":"ENGINE HESITATION, LOSS OF POWER, SURGING AND STALLING LEADING TO NEAR MISSES IN TRAFFIC ,AT STOP LIGHTS & WHILE TURNING A CORNER. FORD AND THEIR DEALERS CLAIM THAT THEIR RECALL # 04V421000 HAS EXPIRED AND DOES NOT APPLY. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10216394,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2008","dateComplaintFiled":"01/29/2008","vin":"1ZWFT61L2X5","components":"FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE IDLING, THE ENGINE REVS AND THE VEHICLE ACCELERATES ON ITS OWN. THE DEALER STATED THAT NO RECALLS WERE AVAILABLE; HOWEVER, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 99V194000 (VEHICLE SPEED CONTROL). IN ADDITION, THE CHECK ENGINE LIGHT REMAINS ILLUMINATED FOR WEEKS AT A TIME. NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) WAS REFERENCED. THE CONTACT STATED THAT WHEN THE VEHICLE IS STARTED AND THE DOORS ARE SHUT, THE POWER DOOR LOCKS AUTOMATICALLY LOCK. ALSO, THE DOORS AUTOMATICALLY LOCK WHILE DRIVING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 99V226000 (LATCHES/LOCKS/LINKAGES: DOORS:LATCH). THE CURRENT MILEAGE WAS 114,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10214889,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2008","dateComplaintFiled":"01/15/2008","vin":"1ZWFT61LX25","components":"FUEL SYSTEM, GASOLINE","summary":"PURCHASED THIS USED VEHICLE -- 3 DAYS LATER, CAR WOULD NOT START -- MOTOR TURNED OVER, IF WAS NOT GETTING GAS. BROUGHT GAS TO THE CAR, IT HAD ONLY 1/4 OF A TANK, PUT MORE GAS IN, IT EVENTUALLY STARTED. TOOK IT FOR A DIAGNOSTIC TEST -- FUEL PUMP NOT FUNCTIONING CORRECTLY. RECALL 04N02 WAS ISSUED FOR THIS MODEL/YR CAR, NOT THIS VEHICLE VIN NUMBER, THEREFORE FORD WILL NOT STAND BEHIND THIS CAR PROBLEM AND PAY TO HAVE IT FIXED. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10215075,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2008","dateComplaintFiled":"01/15/2008","vin":"","components":"POWER TRAIN","summary":"AUTOMATIC TRANSMISSION FAILURE AT 85,000 MILES UNDER NORMAL OPERATION AND MAINTENANCE. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10213278,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2007","dateComplaintFiled":"12/31/2007","vin":"1ZWFT61L525","components":"ENGINE AND ENGINE COOLING","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE HESITATES AS IF THERE IS NO GAS FLOW. THE DEALER STATED THAT A DIAGNOSIS WAS NEEDED; HOWEVER, THE CONTACT STATED THAT A PREVIOUS DIAGNOSIS DID NOT FIND ANY FAILURES. THE REPAIR SHOP CHANGED THE ENGINE OIL, REPLACED THE FILTER, AND CLEANED THE FUEL INJECTION, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER IS AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NUMBER 04N02. THE FAILURE MILEAGE AND DEALER INFORMATION WERE UNAVAILABLE. THE CURRENT MILEAGE WAS 106,881.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10213042,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2007","dateComplaintFiled":"12/28/2007","vin":"1ZWFT61L225","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER IT WAS PARKED OVERNIGHT. THE DEALER STATED THAT THE FUEL PUMP CAUSED THE FAILURE. AS OF DECEMBER 28, 2007, THE DEALER HAD NOT REPLACED THE FUEL PUMP. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CURRENT AND FAILURE MILEAGES WERE 45,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10210388,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2005","dateComplaintFiled":"11/30/2007","vin":"1ZWFT61L225","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUTTERED RAPIDLY, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE VEHICLE COMPLETELY STALLED. THE LOCAL DEALER RESET THE P-CODES. SEVERAL MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ANOTHER DEALER. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 69,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10210036,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2007","dateComplaintFiled":"11/27/2007","vin":"1FAFP4046XF","components":"TIRES","summary":"I HAVE FIRESTONE FIRE HAWK TIRES ON MY 2002 MERCURY COUGER XR. THE TIRE MODEL NUMBER IS 215-50-17. MY CAR HAS 44,000 MILES ON IT. I BOUGHT IT NEW AND I HAVE HAD 5 FLAT TIRES ON THE FRONT TWO TIRES OF MY CAR. THE REAR TIRES HAVE 44,000 MILES ON THEM. EACH TIME I GET A FLAT TIRE, THE TIRE IS SHREDDED IN THE INSIDE AND I HAVE BEEN LUCKY THAT I WAS DRIVING IN THE CITY NOT GOING VERY FAST. I HAVE BEEN TOLD EVERY TIME THAT MY TIRE PRESSURE MUST BE LOW AND THEREFORE CAUSED A FLAT. I GOT MY 5TH FLAT TIRE IN 4 YRS ON 11/22/07 (THANKSGIVING). MY TIRES HAD JUST BEEN CHECK WHEN I GOT MY OIL CHANGE TWO WEEKS BEFORE, BUT I STILL GOT A FLAT TIRE. I HAD JUST BEEN DRIVING ON A HWY GOING 65MPH AND I AM THANKFUL IT DIDN'T HAPPEN THEN, I AM DISABLED AND THE ROAD I HAD BEEN DRIVING ON WAS IN THE MIDDLE OF NO WHERE. SOON AFTER I RETURN TO TOWN I GOT A FLAT TIRE. MY HUSBAND WAS THEN IN THE CAR WITH ME. I TOOK THE TIRE IN TO POMPS TIRES THE SAME PLACE I HAVE ALWAYS TAKEN THEM, AND THE TIRE WAS AGAIN SHREDDED. I AM NOT SURE IF ANYONE ELSE HAS HAD THIS PROBLEM BUT I TRULY THINK THESE TIRES ARE DEFECTIVE AND DANGEROUS. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"FIRESTONE","productModel":"FIREHAWK GTX","size":null,"manufacturer":"FIRESTONE TIRE & RUBBER CO."}]},{"odiNumber":10206826,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2007","dateComplaintFiled":"10/24/2007","vin":"1ZWFT61L325","components":"ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE","summary":"LOSS OF POWER, SURGING, SO I TOOK TO DEALER THEY CHANGED FUEL PUMP SUPPOSEDLY AND FILTER AND TRANSMISSION FLUID. ONE WEEK LATER I TOOK IT BACK BECAUSE IT CONTINUED TO DO THE SAME, THEY SAID THEY CHECKED A WIRE TO FUEL PUMP AND CHANGED A SPARK PLUG, AND HERE IT IS ANOTHER WEEK WITH THE SAME SYMPTOMS. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10205706,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/01/2007","dateComplaintFiled":"10/15/2007","vin":"1ZWFT61L425","components":"AIR BAGS","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 30 MPH, THE FRONT PASSENGER SIDE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED VIA AMBULANCE TO THE EMERGENCY ROOM. SHE WAS NOT WEARING A SEAT BELT AND SUSTAINED A HEAD INJURY AND RECEIVED STITCHES TO HER LIP. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/2007 *BF THE CONSUMER WANTS TO KNOW WAS THERE A MALFUNCTION WITH THE AIR BAGS? UPDATED 12/12/07 *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10204450,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2006","dateComplaintFiled":"09/29/2007","vin":"1ZWFT61L825","components":"AIR BAGS","summary":"MY DAUGHTER HIT THE BACK OF A SCHOOL BUS IN MAY OF 2006 IN WHICH THE AIR BAGS DID NOT DEPLOY. LAST NIGHT SHE BARELY SCRAPED HER RIM ON A CURB AND BOTH AIR BAGS WENT OFF AND CRACKED THE WINDSHIELD. THIS MUST HAVE BEEN FAULTY AIR BAGS FROM THE START BECAUSE THEY SHOULD HAVE WENT OFF IN THE FRONT END COLLISION SHE HAD, AND SHOULD NOT OF RELEASED WHEN SHE HIT HER RIM ON A CURB. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10199412,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2007","dateComplaintFiled":"08/13/2007","vin":"1ZWFT61L825","components":"FUEL SYSTEM, GASOLINE","summary":"MY CAR IS HESITATING, WITH SURGING AND LOSS OF POWER, JUST AS THE \"RECALL\" STATES. HOWEVER, UPON CALLING FORD AND DEALERSHIPS, I FIND OUT THAT ALTHOUGH THE RECALL THAT HAS BEEN ISSUED IS FOR MY CAR AND HAS THE EXACT PROBLEMS THAT ARE STATED, ACCORDING TO FORD THERE IS NO RECALL AND IT WILL NOT BE FIXED. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10197683,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2007","dateComplaintFiled":"07/27/2007","vin":"1ZWFT61L225","components":"FUEL SYSTEM, GASOLINE","summary":"I DISCOVERED INFO REGARDING RECALL ON MY 2002 MERCURY COUGAR FUEL SYSTEM ON LINE AFTER RESEARCHING SLUGGISHNESS AND EGR FAILURE IN EMISSIONS TEST. I CALLED FORD FOR INFO ON RECALL AND DISCOVERED THEY WILL NOT HONOR IT ON MY VEHICLE. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10194990,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2006","dateComplaintFiled":"06/29/2007","vin":"","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT ANY RATE OF SPEED, THE VEHICLE WILL HESITATE, SURGE, AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE IS NOT A PART OF RECALL # 04V421000 (FUEL SYSTEM, GASOLINE). THE VIN AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 69,470 AND FAILURE MILEAGE WAS 60,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10189537,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2007","dateComplaintFiled":"05/02/2007","vin":"1ZWHT61L625","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGE WERE 77,000. WHILE DRIVING THE VEHICLE THE CONTACT TRIED TO ACCELERATE BUT THE VEHICLE TOOK A LONG TO SHIFT UP TO SPEED. OFTEN TIMES THE VEHICLE WOULD STUTTER AND HESITATE. THE VEHICLE HAD BEEN TAKEN TO THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V421000 DUE TO THE VIN. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10188935,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2007","dateComplaintFiled":"04/26/2007","vin":"4M2ZU66K12Z","components":"VISIBILITY","summary":"ON WEDNESDAY, APRIL 26TH 2007 AT 7AM I TOOK MY 2002 MERCURY MOUNTAINEER TO DUNCANVILLE FORD TO HAVE THE LIFT GATE REPAIRED. THE LEFT HINGE BOLT BROKE, DETACHING THE HINGE, WHICH LEFT MY HATCHBACK HANGING BY THE RIGHT HINGE. THE SERVICE MANAGER AT DUNCANVILLE FORD REFUSED TO EVEN LOOK AT MY VEHICLE WITHOUT CHARGING ME A $47 DIAGNOSTIC FEE. WHEN I TOLD HIM THE BACK GATE WAS GOING TO FALL AND BREAK, HE TOLD ME TO PULL MY TRUCK INTO THE SERVICE BAY, THE CHARGE IS $47 AND THAT DID NOT INCLUDE REPAIR COSTS. I TOOK MY VEHICLE TO A LOCAL BODY SHOP TO REPAIR. THE BODY SHOP REPLACED THE LEFT LIFTGATE HINGE, BUT DUE TO THE ENTIRE WEIGHT OF THE HATCH RESTING ON THE RIGHT HINGE, IT BENT AS WELL. I DROVE TO GRAND PRAIRIE FORD TO PURCHASE THE PART AT WHICH TIME I WAS TOLD ABOUT THE RECALL. I WAS ADVISED TO TAKE MY VEHICLE BACK TO DUNCANVILLE FORD SO THEY COULD REPAIR THE LIFTGATE HINGE AND CHECK THE STRUTS FOR DAMAGE, WHICH WERE INCLUDED IN THE RECALL NOTIFICATION. THE BODY SHOP ATTACHED THE HINGE (WITHOUT THE EPOXY) SO THE HATCH WOULD NOT FALL OFF AND I RETURNED TO DUNCANVILLE FORD. I ASKED HIM WHY WASN'T I TOLD ABOUT THE RECALL WHEN I ARRIVED IN THE MORNING AND HIS RESPONSE WAS, MAYBE THE SERVICE MANAGER DID NOT KNOW ABOUT THE RECALL. I FIND THAT HARD TO BELIEVE. ACCORDING TO THE NHTSA, THERE HAVE BEEN RECALLS ON THE HATCHBACK, LIFTGATE, AND LIFTGATE GLASS ON FORD VEHICLES ALMOST EVERY YEAR SINCE 1992. SINCE THIS IS AN ON GOING ISSUE ON FORD VEHICLES FOR PAST 15 YEARS, IT SEEMS REASONABLE THAT THE SERVICE MANAGER WOULD REMEMBER THAT. AT A MINIMUM, FROM A CUSTOMER SERVICE STANDPOINT, IT SEEMS HE WOULD HAVE AT LEAST LOOKED AT MY VEHICLE AND INPUT MY VIN TO ENSURE THAT THERE WERE NO EXISTING RECALLS PRIOR TO DISCUSSING ANY SERVICE FEES WITH ME. DUE TO ALL THE STRESS ON THAT ONE HINGE, MY LIFT GATE HAS CRACKED AND NEED TO BE REPAIRED AS WELL. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10187672,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2007","dateComplaintFiled":"04/12/2007","vin":"1MEFM55SX2G","components":"SUSPENSION","summary":"FRONT SPRING ON 2002 SABLE BROKE WHILE SITTING IN DRIVEWAY, ONLY 83,000 MILES. FORD MOTOR WILL NOT HELP TO REPLACE AT NO CHARGE, OR REPLACE THE $120 TIRE THAT THE BROKEN SPRING PUNCTURED. PREVIOUSLY 3 YEARS , 99-0, ) WERE RECALLED DUE TO THIS PROBLEM, AND FORD STILL WON'T REPLACE THEM FOR ME, AFTER FAILURE. IT WAS LUCKY IT DID NOT HAPPEN ON THE ROAD BECAUSE I WOULD HAVE LOST CONTROL OF THE VEHICLE AND BEEN IN A TERRIBLE ACCIDENT, COULD HAVE BEEN KILLED OR CAUSED ANOTHER PERSONS SERIOUS INJURY OR WORSE. FORD MOTOR HAS NOT INFORMED ME OF THIS PROBLEM. THEY WOULD ASSIST ME, BUT DUE TO PREVIOUS DEFECTS WITH THE ENGINE IN THIS VEHICLE THAT CAUSED IT TO IDLE SO HARD THAT IT WOULD STALL WHEN STOPPED AT A LIGHT, AT ONLY 3000 MILES. THEY SAID THEY COULD NOT HELP WITH THIS ADDITIONAL PROBLEM. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10187595,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2007","dateComplaintFiled":"04/11/2007","vin":"1ZWHT61LX25","components":"FUEL SYSTEM, GASOLINE","summary":"TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT'S VEHICLE HAD THE SAME PROBLEMS STATED IN RECALL # 04V421000, REGARDING THE FUEL SYSTEM. THE CONTACT STATED THAT THE VEHICLE HAD A SLOW START AND STALLED WHEN BACKING OUT OF THE DRIVEWAY. THE VEHICLE WAS KEPT PARKED FOR ONE DAY AND THEN RESTARTED BY THE CONTACT. AFTER A WEEK OF DRIVING THE VEHICLE IT STALLED WHILE IDLING AT A STOP SIGN. THE CONTACT STATED THAT THIS WAS AN INTERMITTENT FAILURE, AND THAT THE VEHICLE ALWAYS HAD A SLOW START. THE DEALER STATED THAT THE VIN EXCLUDED THE VEHICLE FROM THE RECALL. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 98,900.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10180967,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2007","dateComplaintFiled":"01/29/2007","vin":"1MEFM55S42A","components":"SUSPENSION","summary":"TL* - THE CONTACT STATED THAT THE 2002 MERCURY SABLE WOULD NOT SHIFT INTO REVERSE OUT OF THE DRIVEWAY. THE CONTACT PULLED THE VEHICLE FORWARD. THEN, TTEMPTED TO SHIFT INTO REVERSE FOR A SECOND TIME, BUT COULD NOT. THE CONTACT GOT OUT TO SEE WHAT WAS STOPPING THE VEHICLE FROM GOING IN REVERSE. THE CONTACT DISCOVERED THE DRIVER'S LEFT TIRE WAS FLAT. THE CONTACT TOOK THE TIRE OFF AND SAW THAT THE COIL SPRING HAD BROKEN AND LACERATED THE TIRE. THE CONTACT COULD NOT PUT A NEW TIRE ON THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER. THE CONTACT WAS WAITING ON THE DEALER TO CONTACT HIM REGARDING THE FAILURE. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10174136,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2006","dateComplaintFiled":"11/23/2006","vin":"","components":"POWER TRAIN","summary":"VEHICLE HAS BEEN WELL MAINTAINED. TRANSMISSION WAS SHIFTING POORLY AND SUDDENLY SAME DAY, REVERSE WILL NOT ENGAGE, ALSO NO 1ST OR 2ND GEAR WORKING. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10173843,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2006","dateComplaintFiled":"11/20/2006","vin":"1ZWFT61L725","components":"FUEL SYSTEM, GASOLINE","summary":"I OWN A 2002 MERCURY COUGAR VIN[XXX]. IN 2/06 MY CAR BEGAN TO INTERMITTENTLY HESITATE WHEN ACCELERATING. OVER A FEW WEEK'S TIME, THE PROBLEM WORSENED TO THE POINT THAT THE CAR WOULD HESITATE, THEN SURGE AHEAD, AND COULDN'T BE CONTROLLED. ON 3/7/06, I WAS DRIVING ON I-95 IN S. FLA., AND MY CAR HESITATED AND SURGED IN RUSH HOUR TRAFFIC. THE SURGING CAUSED A NEAR MISS WITH THE CAR AHEAD OF ME. THE CAR SPUTTERED AND I PULLED OFF TO THE SIDE OF THE INTERSTATE. ON THE SHOULDER, THE CAR BACKFIRED, THEN SHUT OFF. I TURNED OFF THE IGNITION, WAITED 15 MINUTES, THEN RESTARTED THE CAR. THE ENGINE RAN, SO I CONTINUED ON MY WAY. WITHIN 15 MINUTES, THE HESITATION AND SURGING STARTED AGAIN. AT THIS POINT, I DROVE STRAIGHT HOME. ALONG THE WAY, THE CAR SHUT OFF 3 MORE TIMES. ONCE HOME, I CONTACTED MY DEALER, MAROONE LINCOLN MERCURY IN N. PALM BEACH, FLA. THE SERVICE ADVISOR TOLD ME THAT MY CAR WAS NOT COVERED UNDER ANY RECALL, AND I WOULD HAVE TO PAY FOR REPAIRS. I THEN CONTACTED FORD MOTOR COMPANY WHO MADE NOTE OF MY COMPLAINT AND TOLD ME OF A SAFETY BULLETIN FOR THE 2002 MERCURY COUGAR FUEL DELIVERY MODULE. HOWEVER, I WAS TOLD MY CAR WOULD NOT BE REPAIRED UNDER THE SAFETY CAMPAIGN BULLETIN. I CONTACTED A LOCAL REPAIR SHOP, WYNN PERFORMANCE IN BELLE GLADE, FLA. FOR THEIR DIAGNOSIS. WYNN PERFORMANCE VERIFIED THAT MY CAR WAS HESITATING AND SURGING AND THAT A SAFETY BULLETIN EXISTED FOR MY CAR'S MODEL YEAR. WYNN PERFORMANCE OBTAINED A GENUINE FORD MOTOR COMPANY FUEL DELIVERY MODULE AND REPLACED THE DEFECTIVE UNIT. THE TECHNICIAN POINTED OUT THAT THE OLD MODULE AND THE NEW UNIT HAD SIGNIFICANT DIFFERENCES IN DESIGN. I TESTED THE CAR AND WAS SATISFIED THAT IT WORKED CORRECTLY. TO THIS DAY, MY CAR DOES NOT SURGE OR HESITATE. REPLACING THE FUEL DELIVERY MODULE CORRECTED THE PROBLEM, BUT I INCURRED MORE THAN $400 IN OUT-OF-POCKET EXPENSES FOR THE SAFETY UPGRADE. I AM UPSET THAT FORD MOTOR COMPANY AND MAROONE LINCOLN MERCURY DISREGARDED MY SAFETY AND IGNORED THEIR BULLETIN. *NM *JS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10157773,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/13/2006","dateComplaintFiled":"05/17/2006","vin":"4M2ZU86WX2U","components":"VISIBILITY","summary":"(1) FORD ISSUED A RECALL FOR THE BRACKETS THAT HOLD THE REAR TAILGATE GLASS AND WE HAD THIS RECALL SERVICED ON 1-14-05 AT LAIRD NOLLER FORD IN LAWRENCE, KS. RECALL #01I010000 (2) ON 5-13-06, THE TAILGATE GLASS SHATTERED WHILE SIMPLY OPENING/LIFTING THE TAILGATE GLASS. THERE WERE MINOR CUTS TO THE HANDS AND THE DOOR WAS RENDERED USELESS AS THE CLOSING MECHANISMS OF THE DOOR WERE ATTACHED TO THE GLASS. (3) LAIRD NOLLER FORD IN LAWRENCE, KS IS SERVICING THE VEHICLE; BUT WILL ONLY PAY FOR HALF OF THE REPAIRS. TOTAL REPAIR COST $1064. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10155409,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2006","dateComplaintFiled":"04/15/2006","vin":"1ZWFT61L425","components":"ENGINE AND ENGINE COOLING","summary":"NO PROBLEMS OR INDICATORS OF ANY PROBLEMS OR ISSUES. WAS DRIVING VEHICLE ON HIGHWAY AND CAR LOSS POWER. WAS ABLE TO PULL OFF TO SIDE OF ROAD. HAD VEHICLE EXAMINED AND WAS TOLD THE ENGINE SEIZED. HAD SECOND OPINION, AND MECHANIC DRAINED THE OIL AND SAID THERE WAS METAL SHAVINGS IN OIL, COULD NOT GIVE REASON AS TO WHAT CAUSED ENGINE TO LOCK UP. HAVE TO REPLACE THE ENGINE. WARRANTY EXPIRED. WAS TOLD FORD WOULD NOT COVER. HAD LESS THAN 45,000 MILES ON VEHICLE - THIS IS A DEFECTIVE OR MISBUILT MOTOR. *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10144790,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2005","dateComplaintFiled":"12/08/2005","vin":"1ZWFT61L725","components":"SEAT BELTS","summary":"DT: THE CONTACT STATED THE SEAT BELT CLIPS WILL NOT CLIP. DEALERSHIP OR MANUFACTURER HAS NOT BEEN CONTACTED. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10142385,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2002","dateComplaintFiled":"11/10/2005","vin":"1ZWFT603325","components":"FUEL SYSTEM, GASOLINE","summary":"DT: THE CONTACT STATED FUEL PUMP FAILED AND HE HAD IT REPLACED ONCE. THERE WAS NHTSA 04V421000. HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED HIM THE RECALL DID NOT INCLUDE THIS VEHICLE DUE TO VIN. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10141310,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2005","dateComplaintFiled":"10/31/2005","vin":"1ZWFT61L225","components":"VISIBILITY","summary":"DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10140593,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2005","dateComplaintFiled":"10/24/2005","vin":"1ZWFT603225","components":"FUEL SYSTEM, GASOLINE","summary":"DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10138635,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2005","dateComplaintFiled":"10/05/2005","vin":"1ZWHT61L925","components":"FUEL SYSTEM, GASOLINE","summary":"DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10138315,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2005","dateComplaintFiled":"10/01/2005","vin":"1ZWFT61L825","components":"POWER TRAIN","summary":"I PURCHASED THIS 2002 MERCURY COUGAR 9 DAYS AGO AND THE TRANSMISSION STARTED HESITATING IN OVERDRIVE, SO I TURNED O/D OFF AND IT WAS FINE. WHEN I GOT HOME I TRIED TO PUT IT IN REVERSE AND IT WOULDN'T MOVE. I TRIED TO PUT IT IN NEUTRAL AND IT MOVED FORWARD. I RECENTLY DISCOVERED THAT I WAS NOT THE ONLY ONE, I HAVE SEEN REPEATED ACCOUNTS OF THIS SAME A/T FAILURE ON THIS SAME YEAR & MODEL ON THE INTERNET INCLUDING THIS SAME COMPLAINT FORUM. I ALSO DISCOVERED THIS WAS A RESULT OF MERCURY'S POOR ENGINEERING IN THE OVERDRIVE GEAR, AND THE PLASTIC VALVE BOX (USED FOR GEAR SELECTION) INSIDE THE TRANS AXLE. I WOULD APPRECIATE MERCURY MOTOR COMPANY PAYING FOR THE REPAIRS. I WOULD NOT HAVE PURCHASED A VEHICLE TO EXPECT COSTLY REPAIRS DUE TO ENGINEERING MISTAKE OR POOR DESIGN. *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10135759,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2005","dateComplaintFiled":"09/07/2005","vin":"5LMEU27RX2L","components":"TIRES","summary":"LAST NIGHT WHILE DRIVING ON THE FREEWAY, THE TREADS ON OUR TIRE CAME COMPLETELY OFF. THIS CAUSED OUR VEHICLE TO SWERVE BADLY INTO THE LANE NEXT TO US. FORTUNATELY THERE WERE NO CARS IN THAT LANE AT THE TIME. THIS COULD OF BEEN A SERIOUS ACCIDENT IF A VEHICLE WAS IN THAT LANE AT THE TIME. SO WE PULLED OVER AND CALLED FOR ASSISTANCE. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"CONTITRAC AW","productModel":"P27560R17","size":null,"manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":10128715,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2003","dateComplaintFiled":"07/14/2005","vin":"4M2DU86W62Z","components":"POWER TRAIN","summary":"THE VECHICLE HESITATES AND BUCKS WHEN ACCELERATING FROM A DEAD STOP SUCH AS A STOP SIGN/TRAFFIC LIGHT OR INCREASING SPEED TO PASS OR GO UP HILL. WE HAVE REPEATEDLY COMPLAINED TO THE DEALERSHIP FROM THE TIME OF PURCHASE. PRIOR TO JUNE THEY TOLD US NOTHING WAS WRONG BUT THIS PAST MONTH THEY DID A DOWNLOAD. IT WORKED PROPERLY FOR 1-2 DAYS. WE'VE HEARD THE SAME COMPLAINT FROM OTHERS. OUR FEAR IS THAT ONE DAY WE WILL GET IN AN ACCIDENT IF IT DIES ALL TOGETHER IN THE MIDDLE OF ENTERING A STREET OR PASSING SOMEONE ON THE HIGHWAY. THE LIFTGATE DID SHATTER IN MY SON'S FACE IN MARCH '04. THE DEALERSHIP AT THE TIME DENIED IT WAS A RECALL AND WE HAD TO FIGHT WITH THEM FOR A LONG TIME AS WELL.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10128730,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2005","dateComplaintFiled":"07/14/2005","vin":"4M2ZU86E82U","components":"POWER TRAIN","summary":"I OWN A 2002 MECURY MOUNTAINEER AND AT 49000 MILES THE TRANSMISSION NEEDS REPLACED. IT WILL NOT SHIFT TO 3RD GEAR. I CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP ME OUT IN ANY WAY WITH THE EXPENSES. I WAS TOLD BY THE TRANSMISSION SHOP THAT THEY ARE STARTING TO SEE SEVERAL TRANSMISSIONS GO BAD AT A VERY LOW MILAGE THAT HAS THE TRANSMISSION 5R55W IN IT. I STRONGLY BELIEVE THIS SHOULD BE A FORD RECALL.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10128666,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2005","dateComplaintFiled":"07/13/2005","vin":"4M2ZU86W92Z","components":"POWER TRAIN","summary":"MY TRANSMISSION KEEPS STICKING ON THE 1ST GEAR, ESPECIALLY WHEN DOWN SHIFTING SUCH AS WHEN PASSING A VEHICLE. THIS IS A MAJOR ISSUE, IN THAT IT CAN CAUSE INJURY ACCIDENTS WHEN PASSING.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10124974,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2005","dateComplaintFiled":"06/10/2005","vin":"1ZWFT603X25","components":"POWER TRAIN","summary":"MY 2002 MERCURY COUGAR, STARTED GRINDING IN THE THIRD GEAR. I TOOK IT TO MY DEALER AND THEY QUOTED ME 1500.00-2500.00 AS AN ESTIMATE REPAIR. I WAS UNABLE TO AFFORD THE COST, SO I HAD TO DRIVE SKIPPING THE THIRD GEAR POSITION. THE SAFTEY ISSUE INVOLVED IS THAT IT IS HARD TO GET ON THE CALIFORNIA RAMPS AT A GOOD SPEED TO KEEP FROM CAUSING A WRECK. COME TO FIND OUT, MERCURY MADE THIRD GEAR WRONG WHEN IT WAS BUILT IN THE FACTORY. SUPPOSEDLY, A LOT OF MERCURY COUGARS ARE COMING BACK WITH THE SAME PROBLEMS IN THIRD GEAR. I FEEL THAT IT IS MERCURY'S DUTY TO RECALL THIS ISSUE WITH THE TRANSMISSIONS. IT WAS THEIR FAULT IN THE FIRST PLACE, AND THEY SHOULD FIX THE PROBLEM. THANK THE LORD THAT NOTHING HAS HAPPENED TO ME OR SOMEONE ELSE WITH THIS ISSUE (AS FAR AS A WRECK). BUT THERE ARE OTHER COUGARS OUT THERE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10124692,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2005","dateComplaintFiled":"05/31/2005","vin":"","components":"FUEL SYSTEM, GASOLINE","summary":"THE CONSUMER REQUESTED REIMBURSEMENT FOR HAVING THE FUEL PUMP REPLACED ON HER 2002 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE VEHICLE DIED WHILE IN MOTION AND THE ENGINE LIGHT HAD COME ON. *SC","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10110100,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2005","dateComplaintFiled":"02/08/2005","vin":"4M2ZU86EX2Z","components":"AIR BAGS","summary":"THE AIRBAG WARNING LIGHT STAYS ON. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10107980,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2004","dateComplaintFiled":"01/26/2005","vin":"","components":"STRUCTURE","summary":"CRACK APPEARED UNDER REAR GLASS. HAD REPORTED TO HAVE RECALL ADDRESSED CONCERNING LIFT-GATE PER RECALL LETTER. TRUCK WAS STILL UNDER WARRANTY AT THAT TIME. I WAS TOLD THAT FORD HAD NOT COME UP WITH THE PART TO FIX THAT LIFT-GATE ISSUE. THIS WAS IN SEPTEMBER. LETTER FROM FORD SAID TO GO AT THE END OF NOVEMBER; I WENT BUT WAS TOLD TO JUST STOP USING GLASS-LIFT AND TO OPEN THE ENTIRE REAR DOOR. STILL UNDER WARRANTY THEN. DECEMBER COMES, I TRAVEL TO SHREVEPORT FOR CHRISTMAS, GET THERE AND NOTICE THE CRACK UNDER THE LIFT-GLASS NEXT TO EMBLEM. UPON RETURNING HOME, I WENT TO BUDDY JONES FORD (SAME AS OTHER VISITS/PLUS BOUGHT TRUCK THERE). I WAS TOLD THEN THAT THERE WAS NOTHING THEY WOULD DO ABOUT THE CRACK BECAUSE MY WARRANTY HAD EXPIRED. I BELIEVE THAT IF THE RECALL ISSUE HAD BEEN ADDRESS WHEN I WENT THERE ON THE TWO PREVIOUS VISITS, THE NOW CRACKED BODY PART WOULD HAVE BEEN FIXED AS IT NEEDS REMOVING TO PROPERLY FIX THE LIFT-GATE. ON COMPLAINING TO FORD'S CUSTOMER SERVICE ABOUT THE CRACK I WAS TOLD THAT THE $50.00 UP FRONT PAYMENT TO REPAIR THE CRACKED PART WAS GENEROUS. THE $50.00 CO-PAY CAME ABOUT AFTER NUMEROUS EMAILS, PHONE CALLS, AND DEALER VISITS TO COMPLAIN.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10104797,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2004","dateComplaintFiled":"12/30/2004","vin":"1MEFM55S72G","components":"TIRES","summary":"I LEFT MY AUTOMOBILE, 2002 MERCURY SABLE, AT THE DEALERSHIP FOR ITS 25,000 MILE MAINTENANCE AND ASKED THEM TO LOOK AT THE FRONT END AS IT WAS SHIMMERING OVER 40 MPH. I WAS TOLD THAT ALL FOUR TIRE WALLS WERE CRACKING AND THAT THE TIRES HAD TO BE REPLACED AT MY COST LESS ALLOWANCE. I WAS FURIOUS AND CALLED SEVERAL PEOPLE AT THE DEALERSHIP AND THE TIRE COMPANY TO COMPLAIN. THE TIRE COMPANY TOLD ME THAT CRACKED SIDEWALLS WERE COVERED IN THE WARRANTY AND IF IT WAS NOT THE TIRES SHOULD BE REPLACED AT NO COST TO ME. THE DEALERSHIP TOLD ME THIS WAS NOT COVERED YET AFTER I CALLED THE TIRE COMPANY THE SAID THAT SOME OF THE MANAGEMENT PEOPLE AT THE DEALERSHIP LEARNED OF MY PROBLEM AND GAVE THE SERVICE DEPARTMENT ORDERS TO REPLACE THE TIRES AT NO COST WITHOUT CALLING THE TIRE COMPANY. THEY ALSO SPECIFIED THAT THE TIRES WOULD HAVE TO BE SHIPPED BACK TO FORD MOTOR COMPANY. THE WHOLE THING SMELLS OF A COVER-UP BECAUSE OF THE IMMEDIATE TURN AROUND AT THE DEALERSHIP WHEN I MENTIONED A LAWSUIT. ALL FOUR OF THESE TIRES COULD HAVE BLOWN ONE AT A TIME OR TOGETHER CAUSING INJURY AND I DO NOT FEEL GOOD ABOUT THIS. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"CONTINENTAL","productModel":"CONTITOURING","size":null,"manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":10104733,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2004","dateComplaintFiled":"12/29/2004","vin":"KMHJF24M5TU","components":"UNKNOWN OR OTHER","summary":"I RECENTLY HAD MY BACK HALFWAY HATCH ON MY 2002 MERCURY MOUNTAINEER TO FALL ON ITS ON FROM NO APPARENT REASON. I TOOK MY CAR TO THE DEALERSHIP, UPON TALKING WITH THE CUSTOMER SERVICE SPECIALIST'S WAS SAID IT WOULD HAVE TO BE AN OUT OF POCKET REPAIR. HOWEVER THIS HAD HAPPEN AT NO FAULT TO ME. I BELIEVE THAT IT IS A WARRANTY ISSUE AND SHOULD BE REPLACED WITH NO CHARGE TO ME. THE CSS ALSO SAID IT WOULD PROBABLY COST ME RIGHT AT 5 TO 6 HUNDRED DOLLARS. I EVEN HAD PURCHASED AN EXTENDED WARRANTY BUT IT SEEMS TO BE A LITTLE USELESS. PLEASE HELP. THANKS. P.S. I AM NOT CERTAIN ABOUT THE EXACT DAY OF THE BREAKAGE BUT IT WAS NEAR THE FOLLOWING DAY. *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10102370,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2004","dateComplaintFiled":"12/08/2004","vin":"4M2ZU86E02Z","components":"LATCHES/LOCKS/LINKAGES","summary":"FORD WILL NOT PROVIDE ANY INFORMATION AT THEIR 1-866-436-7332 NUMBER REGARDING THE CURRENT STATUS OF WHEN PARTS WILL BE AVAILABLE FOR RECALL # 04S20 - MERCURY MOUNTAINEER REAR LIFTGATE WINDOW. THE LETTER SENT IN EARLY OCTOBER SAID THE PARTS WOULD BE AVAILABLE IN LATE NOVEMBER. TWICE WHEN I ASKED TODAY TO SPEAK TO A SUPERVISOR, I WAS PUT ON HOLD & DISCONNECTED. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10100767,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/26/2004","dateComplaintFiled":"11/30/2004","vin":"1ZWFT61L925","components":"TIRES","summary":"SINCE THE CAR WAS PURCHASED NEW IN SEPTEMBER 2003, THE TIRES HAVE BEEN A CONSTANT BATTLE. NOW AS THE CAR HAS REACHED 16,000 MILES, ONE TIRE HAS FAILED COMPLETELY, WHILE TWO OTHERS ARE NOT IN GREAT CONDITION.*AK 3 TIRES HAVE BEEN PUNCTURED BY SMALL ROUND PEBBLES FOUND CLOSE TO MY HOME. ONE TIRE THE STEEL BELT ACTUALLY SNAPPED ON THE FREEWAY, CAUSING MINOR TREAD SEPERATION AND INSTANT PRESSURE LOSS. THE INCIDENT WAS CONTROLLABLE AND TRAFFIC WAS LIGHT, RESULTING IN NO ACCIDENT. I HAVE CONTACTED BF GOODRICH ABOUT THE PROBLEMS WITH TIRES AND THEY ONLY OFFER TO REPLACE ONE AT A TIME WHEN THEY COMPLETELY FAIL. THEN THEY WILL ONLY GIVE 50% OFF ON ONE NEW TIRE. THE TIRES ARE OEM ON 2002 MERCURY COUGAR. BFGOODRICH COMP/TA P215/50R16 89V I REALLY FEEL IF ONE HAS ALREADY HAD A COMPLETE FAILURE AT 16,000 MILES AND THE OTHERS HAVE THERE OWN PROBLEMS, THAT A SECOND FAILURE IS POSSIBLE. MAYBE WITH WORSE RESULTS.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"B.F.GOODRICH","productModel":"COMP TA","size":null,"manufacturer":"B.F. GOODRICH TIRE CO."}]},{"odiNumber":10100632,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2004","dateComplaintFiled":"11/28/2004","vin":"4M2ZU86E72Z","components":"ENGINE AND ENGINE COOLING","summary":"NOTICED A STRONGE SMELL OF GAS IN OUR GARAGE. WHEN WE BACKED OUT THERE WAS A LARGE SPOT ON THE GARAGE FLOOR. WE THEN GOT OUT OF THE CAR AND SMELLED THE LIQUID. IT WAS GAS WE THEN LOOKED UNDER THE VEHICLE AND THERE WAS A LIQUID DRIPING. AS WE CONTINUED TO INVESTAGATE IT WAS CLEAR THAT GAS WAS LEAKING OUT OF THE TANK. THE SEAL ALONG WITH THE BOTTOM OF THE TANK WERE SATURATED WITH A DARK GASOLINE SMELLING LIQUID. WE THEN CALLED ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO A MERCURY DEALER. WE ALSO WERE INSTRUCTED NOT TO DRIVE IT.AFTER THE VEHICLE ARRIVE TO THE DEALERSHIP WE PROCEDED TO FIND A VEHICLE SAME MADE MODLE AND YEAR. AT THAT POINT WE LOOKED UNDER THAT VEHICLE AND NOTICED THAT THE SEAL LOOKED DIFFERNT. IT LOOKED AS IF EVERYTHING WAS CONNECTED UNLIKE OUR VEHICLE WHICH LOOKED LIKE TWO PIECES PUT TOGETHER WITH A YELLOW RING AROUND IT HOLDING THE GAS LINE TO THE GAS TANK. OUR VEHICLE IS NOW SITTING AT THE DEALERSHIP WAITNG FOR SOMEONE TO INVESTIGATE THE SITUATION. WE FEEL THIS VEHICLE IS UNSAFE AND A SAFETY HAZARD WHICH COULD EASILY CAUSE INJURY AND OR DEATH BY THE FACT THAT GASOLINE IS FLAMABLE!!!!!!!!! WE WILL NOT PUT OUR FAMILY IN THIS POSTION AGAIN BY DRIVING THIS UNSAFE VEHICLE!!!!!!*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10095615,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/10/2002","dateComplaintFiled":"10/12/2004","vin":"1ZWFT603125","components":"STEERING,FUEL SYSTEM, GASOLINE,VISIBILITY,EQUIPMENT","summary":"I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"},{"type":"Equipment","productYear":"9999","productMake":"FORD","productModel":"AIR BAG SWITCH","manufacturer":"Ford Motor Company"}]},{"odiNumber":10090984,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2004","dateComplaintFiled":"09/14/2004","vin":"1ZWFT61L925","components":"POWER TRAIN","summary":"BOUGHT THE CAR IN 12/02 AND IN 7/04 ALMOST WHEN THE WARRANTY IS OVER THE TRANSMISSION FAILED. I WAS DRIVING ON THE STREET AND MY CAR HESITATED TO GO WHEN I PRESSED ON THE GAS PEDAL, WHEN IT FINALLY GRABBED THE GEAR IT JERKED ME TWICE. THE FOLLOWING DAY IT DIED ON ME AND IT WOULD DRIVE OR GO ON REVERSE. IT'S BEEN ON THE DEALERSHIP 3 TIMES SINCE 7/04 WITH MILEAGE OF 33,000. NEW CAR WARRANTY IS OVER IN 12/04 OR 35,000. NOT A GOOD CAR. IT'S BEEN DISCONTINUED. NO WONDER.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10088131,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2004","dateComplaintFiled":"08/18/2004","vin":"","components":"SEATS,EQUIPMENT","summary":"THE DRIVER'S SEAT WHEN IN SELECTED POSITION SLIDES BACKWARD AND FORWARD. IT NO LONGER LOCKS IN PLACE, CAUSING EXTREME DIFFICULTIES IN STOPPING AND TURNING. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"},{"type":"Equipment","productYear":"9999","productMake":"SEAT COVER UNLIMITED","productModel":"SEAT COVER UNLIMITED","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":10086692,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2004","dateComplaintFiled":"08/12/2004","vin":"1ZWFT61L525","components":"FUEL SYSTEM, OTHER","summary":"THE PLASTIC TUBE THAT RUNS FROM \"VMV\" VALVE THROUGH TH ESTEEL LINE TO THE FUEL TANK (WHICH HOUSES THE GAS EMISSIONS) IS RUPTURED. ACCORDING TO AN INDEPENDENT MECHANIC THIS IS A FAULTY DESIGN BY THE MANUFACTURER (LINCOLN-MERCURY) THAT AFTER THE TUBE IS REPLACED, IT WILL CONTINUE TO HAPPEN BECAUSE IT WILL RUB AGAINST THE OXYGEN SENSOR PLUG WHICH GETS VERY HOT.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10083109,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2004","dateComplaintFiled":"08/01/2004","vin":"","components":"STEERING,SERVICE BRAKES, AIR,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM","summary":"6 MONTHS AFTER I BOUGHT THE CAR I NOTICED THAT AFTER FUELING THAT THE FUEL GAUGE STILL STAYED ON EMPTY AFTER A WHILE IT CORRECTED ITSELF BUT AFTER THAT NOW EVERYTIME THAT I PUT FUEL IN THE CAR IT REGISTERS EITHER EMPTY OR ONLY HALF FULL. THE DEALERSHIP TOLD ME THAT COUGARS ARE KNOWN FOR THERI FUEL PUMP PROBLEMS. UPON FURTHER INSPECTION OF THE CAR THEY STATED THAT THEY COULD FIND NOTHING WRONG AND TO WATCH AND NOT OVERFILL THE TANK. TO THIS DAY THE FUEL GAUGE IS STILL WRONG. AFTER THAT THE PAINT ON THE HOOD OF THE CAR STARTED PEELING. I TOOK IT TO THE DEALERSHIP AND AFTER SOME HARSH WORDS AND WEEKS OF WAITING THEY TOOK IT IN AND REPAINTED THE HOOD WHICH NOW IS A SLIGHTLY DIFFERENT COLOR THAT THE REST OF THE CAR. THEN 6 MONTHS AFTER THAT THE CAR STARTED HESITATING ON ACCELERATION AND WOULD SPIT AND SPLUTTER AND QUIT IN THE MIDDLE OF THE ROAD. I TOOK IT TO THE DEALERSHIP AND THEY PUT IT ON THE MACHINE AND FOUND THAT A COMPONENT IN THE COMPUTER WAS OUT SO THEY REPLACED IT. THEN ONE DAY AS I WAS DRIVING IT MY BREAK PEDAL WENT ALMOST ALL THE WAY TO THE FLOOR. I ALMOST HIT SEVERAL CARS TRYING TO GET IT STOPPED I HAD IT TAKEN TO A NEARBY GARAGE AND I HAD NO BREAK PADS ON THE FRONT OR THE BACK OF THE CAR ALSO I HAD TO HAVE MY ROTORS REPLACED( WHICH IS NOT COVERED BY A WARRANTY) HOWEVER, THERE WAS NO GRINDING NO WARNING, NOTHING TO INDICATE THAT A CAR WITH ONLY 20,000 MILES ON IT WOULD HAVE BRAKE PROBLEMS. AFTER THOSE WERE FIXED I WAS DRIVING TO CLASS ONE EVENING IN HEAVY RUSH HOUR TRAFFIC AND TURNED TO INTO A PARKING LOT MY STEERING WHEEL IMMEDIATELY MADE THIS LOUD POPPING NOISE AND LOCKED TO THE LEFT AND SENT ME INTO A 360 DEGREE SPIN INTO A CROWDED PARKING LOT. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE IT NOW SITS UNABLE TO DRIVE BECAUSE THE STEERING WHEEL AND FRONT WHEELS ARE LOCKED TO THE LEFT WITH NO EXPLANATION OF WHY IT HAPPENED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10066736,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2004","dateComplaintFiled":"04/07/2004","vin":"","components":"FUEL SYSTEM, OTHER","summary":"WITH THE VEHICLE RUNNING FUEL GAUGE FAILED. CONSUMER DID NOT KNOW HOW MUCH FUEL THE VEHICLE HAD. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10065114,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"03/29/2004","vin":"1ZWFT61L625","components":"FUEL SYSTEM, GASOLINE","summary":"WHILE DRIVING 75 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE, BUT WAS UNABLE TO RESTART IT. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL PUMP NEEDED TO BE REPLACED. CONSUMER HAD FUELL PUMP REPLACED FOUR TIMES. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10057142,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2004","dateComplaintFiled":"02/13/2004","vin":"1ZWFT61L025","components":"FUEL SYSTEM, GASOLINE","summary":"AS LISTED I HAVE A 2002 MERCURY COUGAR AND I HAVE EXPERIENCED ALL OF THE PROBLEMS (FUEL PUMP, STEERING COLUMN, AIRBAGS.......) I HAVE HAD THE CAR TOWED THREE TIMES AND HAVE BEEN TO THE DEALER ON 20 OCCASIONS.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10051365,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2002","dateComplaintFiled":"12/30/2003","vin":"1ZWFT61L425","components":"POWER TRAIN","summary":"TOTAL FAILURE OF THE 5 SPEED MANUAL TRANSMISSION AT 4046 MILES. DEALER REFUSED REPAIR UNDER WARRANTY, AS DID FORD. SAID CAR WAS ABUSED WITH NO APPARENT VISABLE DAMGE TO CAR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10048161,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2003","dateComplaintFiled":"11/18/2003","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"ONCE THE CONSUMER IS INSIDE THE VEHICLE SHE CAN STRONGLY SMELL GAS FUMES. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10039127,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2003","dateComplaintFiled":"09/18/2003","vin":"1ZWHT61L825","components":"POWER TRAIN","summary":"WE WERE DRIVING OUR VEHICLE ON THE INTERSTATE AND THE CAR STARTED TO HESITATE THEN ACCELERATE FAST IT DID THIS 6 TIMES. WE STOPPED AT A STORE AND PULLED IN FORWARD WHEN WE CAME BACK OUT AND STARTED THE CAR THE CAR WOULD NOT GO INTO THE REVERSE POSITION. THE CAR SOME HOW WAS FROZEN INTO DRIVE EVEN IF YOU PUT THE CAR INTO NEUTRAL. NOW OUR CAR IS AT ANOTHER DEALERSHIP WITH NO EXPLANATION WHY OR HOW THIS COULD HAVE HAPPENED. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10033165,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2003","dateComplaintFiled":"08/20/2003","vin":"1ZWFT61L425","components":"VISIBILITY","summary":"PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING ON BOTH SIDES. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10031761,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"07/31/2003","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"CONSUMER STATED VEHICLE HESITATED BETWEEN GEARS AT ANY SPEED. SERVICE TECHNICIAN COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *PH","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10026760,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2003","dateComplaintFiled":"07/08/2003","vin":"","components":"FUEL SYSTEM, GASOLINE","summary":"FUEL PUMP HAD FAILED, CAUSING TE VEHICLE TO SHUT OFF. DEALER NOTIFIED. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10024932,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"06/25/2003","vin":"1ZWHT61L625","components":"AIR BAGS,SEAT BELTS","summary":"WHILE DRIVING AT 40 MPH A VEHICLE AHEAD SLAMMED ON THE BRAKES AND CONSUMER HIT THE BRAKES AND THE VEHICLE JUMPED AND ACCELERATED WHICH CAUSED CONSUMER'S VEHICLE TO HIT THE VEHICLE AHEAD. DURING THIS, THE DRIVER SEAT BELT DID NOT RESTRAIN, AND THE AIR BAGS DID NOT DEPLOY.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10017690,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2003","dateComplaintFiled":"04/28/2003","vin":"","components":"POWER TRAIN","summary":"WHILE DRIVING, THE AUTOMATIC TRANSMISSION FAILED TO SHIFT PROPERLY. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10033777,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2003","dateComplaintFiled":"04/20/2003","vin":"1ZWFT61L625","components":"FUEL SYSTEM, GASOLINE","summary":"FUEL PUMP WAS REPLACED TWICE BECAUSE FUEL GAUGE WAS NOT READING CORRECTLY. AFTER THE SECOND REPLACEMENT, WHILE DRIVING 70 MPH, VEHICLE SHUT DOWN AND WOULDN'T RESTART. VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT FUEL PUMP NEEDED TO BE REPLACED AGAIN. *AK *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10014166,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2003","dateComplaintFiled":"04/09/2003","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"WHILE TRAVELING ON HIGHWAY AT APPROXIMATELY 70 MPH, VEHICLE STALLS WITHOUT WARNING. THIS HAS HAPPENED 12 TIMES AT HIGH SPEEDS AND RESULTS IN LOSS OF POWER STEERING AND TWICE HAS RESULTED IN LOSS OF ALL ELECTRICAL POWER INCLUDING HEADLIGHTS. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10006608,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"02/05/2003","vin":"","components":"POWER TRAIN","summary":"WHEN PUTTING THE VEHICLE IN REVERSE, IT SURGED BACKWARDS CAUSING LOST OF CONTROL. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10004178,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2003","dateComplaintFiled":"01/17/2003","vin":"PLEASE FILL","components":"ENGINE AND ENGINE COOLING","summary":"WHILE TRAVELING ON THE HIGHWAY THE VEHICLE SHUT DOWN WITHOUT PRIOR WARNING. AND THE VEHICLE WILL NOT RESTART AT ALL PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10003987,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/22/2002","dateComplaintFiled":"01/16/2003","vin":"","components":"AIR BAGS","summary":"DURING A FRONTAL COLLISION A AIR BAGS FAILE DTO DEPLOY, RESULTING IN DRIVER SUSTAINING INJURIES. PH...*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10003989,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2002","dateComplaintFiled":"01/16/2003","vin":"1ZWFT61L725","components":"VEHICLE SPEED CONTROL","summary":"CONSUMER DEPRESSED THE BRAKE PEDAL. THE VEHICLE HESITATED TO ACCELERATE, THEN IT ACCELERATED IN FULL THROTTLE. THIS RESULTED IN AN ACCIDENT. PLEASE PROVIDE MORE DETAILS. PH *TS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":10003991,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":5,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"01/16/2003","vin":"1ZWFT61L725","components":"WHEELS","summary":"WHILE DRIVING WHEEL LOCKS,(WHICH WHEEL UNKNOWN)WHICH CAUSES THE BRAKE PAD TO WEAR ON ONE SIDE BEFORE THE OTHER(SIDE UNKNOWN). PLEASE PROVIDE MORE DETAILS. PH *TS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":8024019,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2002","dateComplaintFiled":"12/09/2002","vin":"1ZWHT61L525","components":"SUSPENSION","summary":"THERE WAS A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS, THE FRONT SWAY BAR BUSHINGS HAD TO REPLACED, HOWEVER PRIOR TO THE THIRD REPLACEMENT, CONSUMER LOST CONTROL OF THE VEHICLE AND ENDED IN A DITCH. PH *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":8021993,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2002","dateComplaintFiled":"10/31/2002","vin":"PLEASE FILL","components":"STRUCTURE","summary":"THE CONSUMER WISHES TO REPORT DIFFICULTY WITH BLIND SPOTS WHICH AFFECTS HER VIEW OF THE ENTIRE VEHICLE. THE CONSUMER WAS TOLD \"THAT THE VEHICLES ARE BEING PULLED DUE TO THESE BLIND SPOTS\". SHE HAS HAD SEVERAL CLOSE ENCOUNTERS WITH EITHER HITTING ANOTHER VEHICLE OR BEING STRUCK BY ONE. PLEASE DESCRIBE DETAILS TS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]},{"odiNumber":8018078,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2002","dateComplaintFiled":"09/06/2002","vin":"PLEASE PROV","components":"ENGINE AND ENGINE COOLING","summary":"WHILE DRIVING AT 65MPH AND WITH NO WARNING ENGINE COOLANT HOSE CLAMP CAME OFF, CAUSING FLUID TO LEAK OUT. THEN, ENGINE WILL START TO LOSE POWER,MAKING IT TO BE HARD TO CONTROL VEHICLE. DEALER NOTIFIED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":764227,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/06/2002","dateComplaintFiled":"07/14/2002","vin":"1ZWHT61L825","components":"STEERING,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,AIR BAGS","summary":"ON APPROX. THE 15TH OF MARCH, MY DAUGHTER LOST ALL POWER IN CAR WHILE DRIVING THROUGH LUNCH TRAFFIC IN TOWN AND WAS NEARLY REARENDED BY A PETROLUEM TANKER. WE BROUGHT CAR IN TO DEALERSHIP. THEY RAN A BATTERY TEST AND B/C THAT CAME BACK FINE THEY REFUSED TO DO ANY FURTHER TESTING. SHE WAS HAVING PROBLEMS GETTING THE KEY TO TURN OVER TO START CAR. THEY FIXED THAT PROBLEM AT THE SAME TIME. ON THE 15TH OF MAY, THE CAR CAME OUT OF THE SHOP FOR THE 2ND TIME AFTER IT HAD LOST POWER TWICE ON HER WHILE DRIVING AGAIN.HER. THE DEALERSHIP CONTACTED FORD HEADQUARTERS FOR RECALLS. NONE HAD BEEN POSTED, BUT FORD SAID IF THEY CHECK THE FUEL FILTER AT THE BOTTEM OF THE FUEL TANK WE WOULD PROBABLY FIND THE PROBLEM WITH LOSING ALL POWER(BRAKING, STEERING, ECT.) WAS THAT THE FILTER WAS CLOGGED THEREFORE NO GAS WAS GETTING TO THE MOTOR AND THUS THIS WAS WHY THE CAR WAS LOSING POWER. THEY REPLACED THE FUEL PUMP AND SAID THAT WAS A TEMPORARY FIX FOR APPROX THE NEXT 3000 MILES(FOR IT WAS HAPPENING ABOUT EVERY 3000 MILES). AND THAT WE WOULD HAVE TO BRING THE CAR IN EVERY 3000 MILES TO REMAIN SAFE FROM LOSING POWER WHEN IT BECAME CLOGGED AGAIN. WE DECIDED THAT SINCE FORD KNEW ABOUT THE PROBLEM AND REFUSED TO DO A RECALL TO FIX THE PROBLEM THAT ANYONE IN MY FAMILY WHO DROVE OR RODE IN THE CAR WOULD BE PUTTING THEIR LIFE IN DANGER SO WE TRIED TO TRADE THE CAR. THE DEALERSHIP WANTED US TO PAY A $6,000 DEFICIT SO WE DECIDED TO KEEP THE CAR UNTIL WE COULD COMPLETE THE LEMON LAW PROCESS. THREE WEEKS LATER, MY DAUGHTER STATED SHE HAD GOT REALLY BAD GAS MILEAGE(15 MILES TOOK 1/4 OF A TANK SHE MEASURED IT) THE DAY BEFORE AND SHE WAS AFRAID THAT THE CAR WAS GOING TO LOSE POWER AGAIN. IT WAS A FRIDAY SO THE CAR COULDN'T GO TO THE DEALERSHIP TIL THE FOLLOWING WEEK. THAT NIGHT, THE 6TH OF JUNE.SHE LOST BRAKES AND STEERING WHILE GOING AROUND A CURVE. THE CAR HIT SOMETHING IN THE DITCH AND ROLLED 1.5X'S TO REST UPSIDE DOWN. NO AIRBAGS DEPLOYED.SEATBEAT HELD HER IN CAR.PICTURES OF CAR AND SCENE AVAIL. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"COUGAR","manufacturer":"Ford Motor Company"}]}]}