{"count":106,"message":"Results returned successfully","results":[{"odiNumber":11674238,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2025","dateComplaintFiled":"07/17/2025","vin":"2MEFM75W02X","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE","summary":"The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. The contact turned off the vehicle, and the vehicle came to a stop. The vehicle was towed to the contact's residence. The contact stated that he was afraid of driving the vehicle again. The contact unregistered the vehicle and turned the license plates of the vehicle to the Department of Motor Vehicles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Additionally, the contact stated that the check engine and the low oil pressure warning lights had illuminated two days prior to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 58,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11626373,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"11/20/2024","vin":"2MEFM75W92X","components":"SEAT BELTS","summary":"The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 01V227001 (Seat Belts). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 100,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11477944,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2022","dateComplaintFiled":"08/06/2022","vin":"2MEFM75W22X","components":"UNKNOWN OR OTHER","summary":"For sometime now the Headlights on my 2002 Mercury Grand Marquis appear to fade or dim soon after turning them on; giving the impression they are losing power    and about to fail. I live in the mountains and am very familiar with each and every turn I See on the roads I travel.  You See that Is The Matter of Fact- If My Headlights Failed; I Would Not See  The Turn Possibly A Fatal Fact.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11474583,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2022","dateComplaintFiled":"07/18/2022","vin":"2MEFM75W22X","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"?yrs.ago  While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway.  I think this defect may be a contributing factor to the car dying recently while on my way to a Wedding Reception in Roseville,  which left me stranded after dark for 41/2hrs and 71/2hrs. 2days later. I have not been able to start vehicle since and mechanics unable to diagnose why the engine is fuel starved when system parts tested appear to be in good working order. Something seems to be shutting off power  or preventing power to the fuel pump and it is not the inertia switch, relays, fuses etc.. Components have been previously inspected by numerous others including dealer. No Recognizable Alert/Warning Prior to Incidents!","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11402472,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2020","dateComplaintFiled":"03/12/2021","vin":"","components":"STEERING","summary":"2002 MERCURY GRAND MARQUIS. CONSUMER STATED THAT WHILE DRIVING VEHICLE THEY HAD NO CONTROL OVER STEERING. *LD    THE CONSUMER STATED WHILE MAKING A RIGHT TURN AT A TRAFFIC LIGHT, THE STEERING WENT OUT. THE DEALER STATED THE COUPLER BOLT, CLOCK SPRING, COVER AND CONTACT PLATE WERE MISSING AND REPLACED. *JS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11176426,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2019","dateComplaintFiled":"02/11/2019","vin":"2MEFM74W82X","components":"STEERING,VISIBILITY/WIPER","summary":"I WAS DRIVING ON A 2 LANE HIGHWAY WHEN I RAN OVER SOME BUMPS IN THE ROAD.  THE STEERING WHEEL WENT RIGHT AND LEFT SEVERAL TIMES, I WAS AFRAID I WAS GOING TO LOSE CONTROL OF MY CAR.  I FOUND A RECALL ABOUT THIS SAME THING. TELL ME WHAT I NEED TO DO TO GET THIS SITUATION FIXED.      ALSO, THE WINDSHIELD WIPERS STOP IN THE STRAIGHT UP POSITION. WHAT IS NEEDED TO FIX THIS:         HTTPS://WWW.NHTSA.GOV/VEHICLE/2002/MERCURY/GRAND%252520MARQUIS/4%252520DR#RECALLS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11093629,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2017","dateComplaintFiled":"05/14/2018","vin":"2MEFM74W42X","components":"STEERING,SEAT BELTS","summary":"SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11083428,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2018","dateComplaintFiled":"04/05/2018","vin":"2MEFM75W02X","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) 718-9266 AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 454-1800) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT NO RECALL WAS ISSUED. THE APPROXIMATE FAILURE MILEAGE WAS 72,234.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":11058425,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2018","dateComplaintFiled":"01/04/2018","vin":"2MEFM74W52X","components":"STEERING,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM","summary":"THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10970729,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2017","dateComplaintFiled":"04/05/2017","vin":"2MEFM74W42X","components":"SEAT BELTS","summary":"THE SEAT BELTS WILL NOT STAY ATTACHED.  YOU CAN PUT THEM ON AND THEY APPEAR TO BE LOCKED IN AND YOU CAN PULL ON THEM TO SEE IF THEY ARE ATTACHED AND THEY APPEAR TO ATTACH BUT THEN WHILE JUST SITTING, THEY MAY POP-OFF YOU AND BECOME DISENGAGED LEAVING YOU WITHOUT YOUR SEAT BELT ON YOU.  THIS CAN OCCUR IF THE CAR IS IN MOTION OR IF IT IS STANDING STILL.  SOMETIMES IT WILL EVEN POP-OFF RIGHT AFTER YOU PUT IT IN THE BUCKLE.  THEY ARE FAULTY.  WE CALLED FORD AND THEY WILL NOT DO ANYTHING TO REPAIR OR RECALL IT.  I TALKED TO 2 PEOPLE AT FORD CUSTOMER CARE AND SENT THEM AN EMAIL, ALSO BUT THEY WILL NOT DO ANYTHING TO HELP US.  WE ALSO CONTACTED A MERCURY DEALER WHO TOLD US TO CALL FORD.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10946464,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2016","dateComplaintFiled":"01/19/2017","vin":"2MEFM74W52X","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE IN WHICH THERE WAS AN INTERNAL CRACK ON THE INTAKE MANIFOLD, WHICH CAUSED WATER INTRUSION THAT AFFECTED OTHER COMPONENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10899622,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2016","dateComplaintFiled":"08/30/2016","vin":"2MEFM75W22X","components":"SEAT BELTS","summary":"BOTH BACK SEAT BELTS DON'T RETRACT AS THEY SHOULD, THE TEST WAS DONE WHEN VEHICLE IS STOPPED BUT I CHECKED MY OTHER GRANDMARQUIS OF 1997, IT HAS THE SAME ISSUE. I ALSO TOOK IT A MECHANIC AND THEY CHECKED TWO DIFFERENT BUT FORD  CROWN VICTORIA, IT SNOWED THE SAME ISSUE. ALL VEHICLES WERE STATIONARY DURING TEST. IS THERE ANY SAFETY TEST I CAN PERFORM TO MAKE SURE THEY WORK OR RECALL ON THIS VEHICLE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10896335,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2016","dateComplaintFiled":"08/16/2016","vin":"","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10875601,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2016","dateComplaintFiled":"06/21/2016","vin":"2MEFM75WX2X","components":"SEAT BELTS","summary":"SEAT BELTS WILL NOT RETRACT AFTER USE AND ARE STUCK.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10759856,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2015","dateComplaintFiled":"08/27/2015","vin":"2MEFM75W22X","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH  BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM).  WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART.  TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED.  I THINK THEY SHOULD EXTEND THIS WARRANTY TO THE THE 2002 MODELS SEEING THAT THIS IS A COMMON PROBLEM WITH EARLIER MODELS AND NOT JUST THE 2003-2005 MODELS.  IT IS PROBABLY THE SAME PART.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10703457,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2015","dateComplaintFiled":"04/03/2015","vin":"2MEFM74WX2X","components":"EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10568262,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2014","dateComplaintFiled":"03/10/2014","vin":"2MEFM75W92X","components":"SUSPENSION","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 3 MPH, A NOISE EMITTED FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE FRONT RIGHT UPPER BALL JOINT AND TIE ROD END WERE RECOMMENDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.   *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10561071,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2013","dateComplaintFiled":"01/22/2014","vin":"2MEFM74W52X","components":"STEERING","summary":"STEERING PROBLEM NHTSA # 13V385000, FORD RECALL13S08. \"NOTCHY, STIFF OR BINDING\" STEERING, AS IN FORD'S RECALL LETTER TO DEALERS. COVERED WERE 2005 -2011 MODELS FOR RECALL. SOLUTION: \"REPLACE LOWER IMMEDIATE SHAFT, ETC. AL\". MY MARQUIS IS A 2002 PURCHASED IN IL. REPUTABLE LOCAL MECHANIC ADVISED; POWER STEERING, FLUID, PUMP, & BELT O.K., USUALLY WOULD NOT CREATE ABOVE. DOESN'T APPEAR TO BE A LOCAL MECHANIC FIX. (SPECIAL TOOLS SENT TO FORD...) THIS MODEL CAR  / STEERING HAS NOT CHANGED SINCE 2002 & BEFORE. IF FOUND TO BE THE PROBLEM AT FORD DEALERSHIP, IS THERE ANY RECOURSE? WHEN THESE CASES ARE DECIDED, DO YOU & OTHERS FUNDAMENTALLY STATE THAT IF A VEHICLE THAT IS OVER \"X\" YEARS OLD IS EXEMPT FROM RECALL REGARDLESS OF ORIGINAL IDENTIFIED DEFECT OR SEVERITY OF OUTCOME?  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10556066,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2013","dateComplaintFiled":"12/14/2013","vin":"2MEFM74W92X","components":"TIRES","summary":"I PURCHASED A SET OF BRIDGESTONE INSIGNIA SE200 5/2013 . 4MONTHS LATER I REPLACED 1 TIRE DUE TO SIDE WALL SPLITTING. TODAY 12/14/13 I REPLACED THE TIRE THAT I BOUGHT IN 9/13 FOR THE SAME PROBLEM. I CONTACTED BRIDGESTONE VIA EMAIL BUT GOT NO RESPONDS I CONTACTED THEM BY PHONE THEY TOLD ME THERE WAS REASON FOR ME TO BE CONCERNED ABOUT THE TIRE FAILURES I HAD EXPERIENCED EVEN THOUGH 40 % OF THE TIRES HAD PURCHASED THIS YEAR.  3,000 MILES ON FIRST TIRE EVEN LESS ON THE SECOND TIRE ,THE TIRE DEALER CONTACTED BRIDGSTONE AND REPLACED THE TIRE WITH A FIRESTONE TIRE SINCE BRIDGESTONE NO LONGER MAKER THE INSIGNIA AND HE DID NOT WANT TO USE ANOTHER INSIGNIA BECAUSE OF WHAT HE FELT WAS A MANUFACTURING DEFECT THAT HAD BEEN SEEN IN THE INSIGNIAS AND OTHER TIRES THAT BRIDGSTONE MAKES SOME OF WITCH HAVE ALREADY RECALLED I WILL KEEP A CLOSE EYE ON REST OF TIRES.IN MY 40 YEARS OF DRIVING THIS IS BY FAR THE WORST SET OF TIRES I HAVE EVER OWNED . BRIDGESTONE SHOULD DO THE RIGHT THING AND RECALL THIS TIRE BEFORE A TIRE FAILURE CAUSES A FATAL INJURY TO SOME ONE .BUT I AM SURE BECAUSE OF THE LACK OF RESPONCE AND UNCONCERN OF THE PEOPLE THAT I HAD SPOKE TO AT BRIDGESTONE . MY LOCAL TIRE DEALER IS SEND MY FAILED TIRE TO BRIDGESTONES TECH'S LETS SEE WHAT THEY HAVE TO SAY.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"INSIGNIA SE200","size":"P225/60R16","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":10553750,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2013","dateComplaintFiled":"11/25/2013","vin":"2MEFM74W32X","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED MAKING IT EXTREMELY DIFFICULT TO  MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,200.  ..UPDATED 12-30-13 *BF","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10543811,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2011","dateComplaintFiled":"09/16/2013","vin":"2MEFM74W62X","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,050. THE CURRENT MILEAGE WAS 123,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10534684,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2013","dateComplaintFiled":"08/10/2013","vin":"2MEFM75W52X","components":"VEHICLE SPEED CONTROL","summary":"LEAVING WORK, APPROXIMATELY 150 FEET FROM PARKING PLACE TO PARKING LOT EXIT INTO ROAD. WHEN BRAKING TO STOP BEFORE ENTERING ROADWAY, VEHICLE LURCHED FORWARD WITH ENGINE RACING AT A HIGH RPM. PUSHED INTO NEUTRAL UNTIL STOPPED THEN PARK WITH ENGINE STILL RACING. TURNED OFF AND SAT STILL FOR A MINUTE THEN RESTARTED WITH NO FURTHER PROBLEM. MECHANIC CANNOT FIND ANYTHING WRONG. NOT THE FIRST TIME IT HAS HAPPENED BUT WAS THE WORST INCIDENT WITH ENGINE BEING UNCONTROLLABLE.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10504951,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2011","dateComplaintFiled":"03/29/2013","vin":"2MEFM75W12X","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE CRUISE CONTROL NEEDED TO BE DISCONNECTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000.  ..UPDATED 05/01/13 *BF  UPDATED 05/06/13","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10498247,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2008","dateComplaintFiled":"02/15/2013","vin":"2MEFM75W52X","components":"SEAT BELTS","summary":"FRONT PASSENGER SEAT BELT DISCONNECTS FOR NO APPARENT REASON. IT HAS HAPPENED MULTIPLE TIMES AT DIFFERENT SPEEDS. THE PERSON RIDING IN THE SEAT WAS AN ADULT ON EVERY OCCASION. I FOUND A RECALL ONLINE FROM 2001, BUT WAS TOLD BY FORD MOTOR COMPANY THAT MY CAR IS NO LONGER UNDER WARRANTY SO WOULD NOT FIX THE PROBLEM. I HAVE NEVER BEEN NOTIFIED OF ANY RECALLS.MY CAR STILL LOOKS LIKE NEW AND I DON'T PLAN ON GETTING RID OF IT ANYTIME SOON. BUT I ALSO CAN'T HAVE MY PASSENGER WORRYING ABOUT THE SEAT BELT COMING UNDONE. ESPECIALLY IN AN ACCIDENT.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10470149,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2008","dateComplaintFiled":"08/10/2012","vin":"","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHENEVER THE AIR CONDITIONER OR CRUISE CONTROL WAS RUNNING, THE VEHICLE WOULD HAVE SUDDEN ACCELERATION FAILURES. THE FAILURE ALSO OCCURRED WHEN BRAKING TO A COMPLETE STOP. THE CONTACT STATED THAT THE VEHICLE HAD TO BE SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE BY APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO A MECHANIC, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 50,000 AND THE FAILURE MILEAGE WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10462251,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2002","dateComplaintFiled":"06/19/2012","vin":"","components":"SUSPENSION,ELECTRICAL SYSTEM","summary":"SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.).  DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA).  THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS.  ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AND GOODYEAR ASSURANCE TOURING (MORE FLEX IN SIDEWALL) TIRES TO REDUCE THE IMPACT. NOW THE CAR DOES NOT LATERALLY JUMP FEET BUT RATHER INCHES DURING HIGHWAY DRIVING AS DESCRIBED ABOVE.    ALSO: STARTING RELAY WAS REPLACED TWICE AND HARNESS CONTACTS IN LOWER STEERING COLUMN DEVELOPED POOR CONNECTIONS AND HAD TO BE SPRAYED WITH HIGH COST CAIG CONTACT IMPROVER TO GET CAR TO START CONSISTENTLY.  ALSO: BRAKE PEDAL RAISE/LOWER MOTOR BURNED OUT DUE TO GEAR SEIZING UP IN THAT AREA AND HAD TO BE REPLACED WITH GREAT DIFFICULTY FINDING A REPLACEMENT ACROSS COUNTRY SINCE FMC DOESN'T MAKE PARTS ANYMORE (> 7 YRS I GUESS).  ALSO: ALL 8 INDIVIDUAL CYLINDER SPARK COILS WERE REPLACED WITH HIGH PERFORMANCE AFTERMARKET ONES AFTER TWO OF FORDS COILS FAILED, ONE AT A TIME.  ALL IN ALL NOT A GREAT CAR.            *JS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10457617,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/05/2012","dateComplaintFiled":"05/07/2012","vin":"","components":"AIR BAGS","summary":"I SWERVED TO AVOID AN ANIMAL IN THE ROAD AND HIT A TELEPHONE POLE HEAD ON AT 35 MPH. MY AIR BAGS NEVER DEPLOYED. THE FRONT END OF THE CAR WAS CRUMPLED WELL INTO THE ENGINE COMPARTMENT. THE POLICE, FIRE DEPT AND EMT'S WERE ALL VERY SURPRISED THE AIR BAGS DID NOT DEPLOY. I HAVE SUSTAINED SOME INJURIES BUT NOTHING LIFE THREATENING. (CRACKED RIBS, SOFT TISSUE DAMAGE, LOWER BACK INJURY). NO OTHER VEHICLES WERE INVOLVED IN THE ACCIDENT.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10457405,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2012","dateComplaintFiled":"05/03/2012","vin":"2MEFM75W02X","components":"VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT WAS AT A COMPLETE STOP WHEN THE VEHICLE ACCELERATED ABNORMALLY. THE VEHICLE CRASHED INTO A WATER HEATER IN THE CONTACT'S GARAGE. THE CONTACT DID NOT SUSTAIN ANY INJURIES BUT THERE WERE MAJOR DAMAGES TO THE FRONT END OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 115,100.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10436844,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/30/2011","dateComplaintFiled":"11/23/2011","vin":"2MEFM74W12X","components":"AIR BAGS","summary":"TL* THE CONTACT OWNED A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED HE WAS INVOLVED A ROLLOVER CRASH AND THE DRIVERS AIR BAG DID NOT DEPLOY. THE ROLLOVER WAS CAUSED BY THE VEHICLE BEING DRIVEN OFF OF THE ROADWAY. THE CONTACT DID NOT KNOW THE SPEED THAT THE VEHICLE WAS TRAVELING AT. THE VEHICLE WAS DETERMINED TO BE DESTROYED. THE POLICE AND FIRE DEPARTMENT APPEARED ON THE SCENE AND CUT THE CONTACT OUT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE WHY THE DRIVERS AIR BAG DID NOT DEPLOY EVEN THOUGH THE PASSENGER AIR BAG DEPLOYED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 130,000. UPDATED 01/05/12*LJ  UPDATED 01/12/12","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10430392,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2011","dateComplaintFiled":"10/16/2011","vin":"2MEFM75W02X","components":"ELECTRICAL SYSTEM","summary":"DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE,  STARTED TO HEAR A CLICKING SOUND.  ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) .  DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS.  I WAS ABLE TO  COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE.  NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10400456,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2011","dateComplaintFiled":"05/10/2011","vin":"2MEFM74W02X","components":"ENGINE AND ENGINE COOLING","summary":"I WAS LEAVING A SHOPPING CENTER PARKING LOT WHEN I STARTED THE CAR UP AND EVERYTHING WAS OKAY.  I SHIFTED THE CAR INTO REVERSE AND IMMEDIATELY THE ENGINE STARTED TO RACE EXTREMELY FAST CAUSING THE CAR TO MOVE BACKWARDS WITH MY FOOT STILL ON THE BRAKE.  I TRIED TO TURN OFF THE IGNITION, BUT I WAS TOO CLOSE TO THE CAR BEHIND ME AND I HIT IT.  I WAS MOVING ABOUT 10 TO 20 MILES PER HOUR WITH MY FOOT ON THE BRAKE WHICH FAILED TO STOP THE VEHICLE.  AFTER THE ACCIDENT, THE CAR RAN OKAY.  I TOOK THE CAR TO THE SOUTH HILLS LINCOLN DEALERSHIP WHERE IT HAD BEEN PURCHASED.  THEY CLAIM THERE IS NOTHING WRONG WITH THE CAR.  I HAVE ONLY 27,100 MILES ON THE CAR.  IT IS A 2002 MODEL AND I HAVE OWNED IT SINCE IT WAS NEW.  I CALLED FORD TO TRY TO GET HELP BUT THEY SAID THERE IS NOTHING THEY CAN DO.  THE DEALER HAD THE CAR FOR FOUR DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT.  I NOW HAVE A CAR WITH JUST OVER 27,000 MILES AND AM CONCERNED ABOUT DRIVING IT.  I DO NOT KNOW WHAT ELSE TO DO AND FORD COULD NOT CARE LESS.  I DID HAVE OTHER INSTANCES (ABOUT SIX) WHEN ON STARTUP THE ENGINE WOULD BEGIN TO RACE.  I WOULD IMMEDIATELY TURN THE ENGINE OFF AND RESTART IT AND THEN IT WOULD BE OKAY.  IN SEPTEMBER, 2010, I DID TAKE THE CAR TO A DIFFERENT REPAIR SHOP AND THEY REPLACED THE IDLE CONTROL VALVE, BUT THIS DID NOT DO ANY GOOD.  THE CAR MIGHT GO A MONTH OR TWO WITHOUT A PROBLEM. THE ACCIDENT WAS THE FIRST TIME IT HAPPENED WHEN THE CAR WAS IN GEAR.  OTHER THAN THIS, THE CAR IS IN PERFECT CONDITION AND I CANNOT AFFORD TO REPLACE THIS CAR WITH ONLY 27,000 MILES ON IT.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10376880,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2011","dateComplaintFiled":"01/16/2011","vin":"2MEFM75W72X","components":"ENGINE AND ENGINE COOLING","summary":"PLASTIC HEATER SUPPLY TUBE (LOCATED IN REAR OF PLASTIC INTAKE MANIFOLD) FAILED CAUSING ENGINE TO OVERHEAT.  INTAKE MANIFOLD HAS TO BE REPLACED. *LN","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10375764,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2011","dateComplaintFiled":"01/14/2011","vin":"2MEFM75W02X","components":"TIRES","summary":"2002 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO TWO SETS OF FAILED MICHELIN HYDROEDGE TIRES *TGW  THE CONSUMER STATED HE AS WELL AS HIS PASSENGERS FELT A SLIGHT SHIMMY IN THE CAR AT LOW SPEEDS. SOON, AFTERWARDS THE SHIMMY BECAME PERCUSSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT AT LEAST ONE OF THE TIRES WERE SEPARATING AND THE VEHICLE WAS UNSAFE TO DRIVE. THE REPAIR SHOP STATED THE VEHICLE WAS PROPERLY MAINTAINED AND THAT THE TIRE WEAR WAS NOT NORMAL. IT WAS ALSO STATED THAT THE TIRES WERE UNEVEN AROUND THE CIRCUMFERENCE OF THE TIRES AT THE SAME DISTANCE IN FROM THE EDGE. THE CONSUMER ALSO OWNS A 1995 MERCURY GRAND MARQUIS WITH THE SAME TIRE PROBLEM. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"MICHELIN","productModel":"MICHELIN","size":null,"manufacturer":"MICHELIN TIRE CORP."}]},{"odiNumber":10375083,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2010","dateComplaintFiled":"01/07/2011","vin":"2MEFM75W92X","components":"SUSPENSION","summary":"TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH HE HEARD A NOISE IN THE REAR PASSENGER AREA. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC  WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE TO THE REAR DRIVER AND PASSENGER SIDE AXLES, BEARING AND SEALS.  THE MANUFACTURER FILED REPORT 0405220071, BUT WILL NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/15/11*LJ  THE CONSUMER STATED THE NOISE WAS A RECURRING ISSUE EACH TIME THE VEHICLE WAS DRIVEN AND REPAIRED.  THE PROBLEM HAS SINCE BEEN REPAIRED.  THE CONSUMER BELIEVED THE PREMATURE AXLE WEAR COULD BE A DANGER AND COULD HAVE CAUSED AN ACCIDENT. UPDATED 08/17/11","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10365287,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2010","dateComplaintFiled":"11/10/2010","vin":"2MEFM75W3YX","components":"VEHICLE SPEED CONTROL","summary":"2002 MERCURY GRAND MARQUIS LUNGES FORWARD (INCREASE RPM @1000, AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN I LET OFF THE ACCELERATOR, I.E. APPROACHING A STOP LIGHT.  ONCE I RELEASE THE BRAKE AND ACCELERATE AGAIN, ALL GOES BACK TO NORMAL.  THERE IS NO \"CHECK ENGINE\" LIGHT, AND NO OTHER NOTABLE PROBLEMS.  IT IS INTERMITTENT AND ANNOYING. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10353654,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2010","dateComplaintFiled":"09/03/2010","vin":"2MEFM74W52X","components":"ENGINE AND ENGINE COOLING","summary":"TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS.  THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF.  THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10269717,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2009","dateComplaintFiled":"05/22/2009","vin":"2MEFM75W82X","components":"VEHICLE SPEED CONTROL","summary":"I HAVE A 2002 MERCURY GRAND MARQUIS.  WHILE STOPPED AT A LIGHT THE VEHICLE HAS ALL OF A SUDDEN ACCELERATED AT HIGH SPEED UNCONTROLLABLY.  MY HUSBAND HAD BOTH FEET ON THE BRAKES AND SHIFTED THE CAR INTO NEUTRAL AS THE REAR TIRES SPUN WILDLY WITH BLACK SMOKE ROLLING OFF OF THEM.  THIS WAS TERRIFYING.  WE TOOK THE CAR TO THE DEALERSHIP AFTER CONTACTING FORD AND THEY COULDN'T FIND ANYTHING WRONG SO THEY DISENGAGED THE CRUISE CONTROL THINKING THAT MAY BE THE PROBLEM.  THE CAR CONTINUES TO DO THIS AND YOU NEVER KNOW WHEN IT WILL HAPPEN.  IT CAN BE ONE MONTH OR FOUR MONTHS LATER THAT THIS HAPPENS. WE CAN'T AFFORD TO GET RID OF THE CAR BUT WE ARE AFRAID OF IT.  THERE SHOULD BE SOME KIND OF RECOURSE OR  ALLOWANCE FOR US TO GET RID OF THIS VEHICLE.  PLEASE HELP US! *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10265892,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2006","dateComplaintFiled":"04/17/2009","vin":"4M2ZU86W62U","components":"SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,TIRES","summary":"WELL HERE GOES I BOUGHT 2002 M MOUNTAINEER IN 04 ,W/ 15000 MILES,SO FAR I HAVE REPLACED REAR AXEL 2 SETS WHEEL BARONS ALTERNATOR,BATTERY ,HEATER TWICE,BOTH COIL SPRINGS ARE BROKE ,IDOL CONTROL SWITCH SOLENOID ,GASKETS 4 TIRES REAR BRAKES. ANOTHER PART CAUSE MY INTERIOR LIGHTS WOULD NOT STOP..I REALLY THINK I GOT A LEMON HERE ,I HAVE HAD IT FOR 5 YRS AND CAN NEVER AFFORD TO DRIVE IT TO MANY REPAIRS AND IM A VERY SAFE WOMEN DRIVER. IM ALSO UPSIDE DOWN IN PAYMENTS . PLEASE HELP ME . *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10253948,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2008","dateComplaintFiled":"01/06/2009","vin":"2MEFM74W32X","components":"AIR BAGS,SEAT BELTS","summary":"AIR BAGS ARE RENDERED INOPERATIVE BY FAILURE OF A SENSOR IN THE DRIVER'S SIDE SEAT BELT PRETENSIONER. FLASHES CODE 3-4. PART IN QUESTION IS OEM NUMBER 2W7Z54611B09AAA.  FORD ADVISES THAT PART IS DISCONTINUED, NO REPLACEMENT PARTS AVAILABLE. NO OTHER EXPLANATION. THIS LEAVES TWO CHOICES: DRIVE WITHOUT AIRBAG PROTECTION OR REPLACE VEHICLE. THIS CAR HAS LESS THAN 16,000 MILES ON IT AND NEED NOT BE REPLACED. HOW CAN A SAFETY CRITICAL ITEM BE DISCONTINUED IN LESS THAN 6 YEARS.  THIS PART IS REQUIRED TO BE REPLACED IN THE EVENT OF AN AIRBAG DEPLOYMENT AND, AS IN MY CASE, WHEN THE SENSOR FAILED. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10233953,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2008","dateComplaintFiled":"07/09/2008","vin":"","components":"SUSPENSION","summary":"2002 MERCURY GRAND MARQUIS WITH DEFECTIVE RUBBER BOOTS ON BALL JOINTS. CONSUMER STATES THAT THE DEALER TOLD HIM THE RUBBER BOOTS ON THE BALL JOINTS AND STABILIZER LINKS WERE DETERIORATED. MECHANIC STATED THIS WAS DUE TO WEATHER, AND LACK OF VEHICLE USE.  *KB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10230838,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2007","dateComplaintFiled":"06/12/2008","vin":"2MEFM75W82X","components":"SUSPENSION","summary":"TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS.  WHILE DRIVING 12 MPH, THE BALL JOINTS ON THE PASSENGER SIDE OF THE VEHICLE FAILED.  THE VEHICLE DROPPED TO THE GROUND AND MADE A HUGE NOISE.  THE FRONT PASSENGER SIDE TIRE BLEW OUT AS A RESULT OF THE FAILED SUSPENSION.  THE VEHICLE WAS TOWED TO AN AUTO GARAGE AND WAS INFORMED THAT THE BALL JOINTS FAILED.  THE DEALER STATED THAT THE BALL JOINTS COULD NOT BE SERVICED.  PRIOR TO THE FAILURE, THE DEALER REPAIRED THE EMISSIONS CONTROL SYSTEM, WHICH THE CONTACT BELIEVED TO BE THE ROOT OF THE ISSUES WITH HIS VEHICLE.  HE ALSO BELIEVED THAT THE DEALER FAILED TO PROPERLY REPAIR THE VEHICLE.  THE CURRENT MILEAGE WAS APPROXIMATELY 57,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10228620,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2008","dateComplaintFiled":"05/22/2008","vin":"","components":"STRUCTURE","summary":"I HAVE A MERCURY GRAND MARQUIS YEAR 2002.  THE HOOD WILL NOT CLOSE.  I HAD A 1998 THE HOOD DID THE SAME THING AND THE HOOD FLEW UP ON OUR WAY BACK FROM WYOMING AND ALMOST CAUSED US TO WRECK.  IT TWISTED THE  HOOD KNOCKED OUT THE INTERIOR LIGHTS, BENT THE TOP OF MY CAR. THANK GOD IT DIDN'T BREAK THE WINDSHIELD.  WE HAD THIS FIXED AND IT HAPPENED AGAIN 1 YEAR LATER CRACKING THE WINDSHIELD.  I CAN'T BELIEVE I AM THE ONLY GRAND MARQUIS OWNER THIS HAS HAPPENED TO AND WITH 2 DIFFERENT CARS.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10226644,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2008","dateComplaintFiled":"05/05/2008","vin":"2MEFM74W52X","components":"VISIBILITY","summary":"TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS.  THE CONTACT STATED THAT THE REAR PASSENGER WINDOW WAS INOPERATIVE.  SHE HAS AN ELECTRONIC POWER DEVICE THAT CONTROLS THE WINDOW, BUT IT WILL NOT ROLL UP.  SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY DID NOT KNOW THE CAUSE OF THE FAILURE AND COULD NOT MAKE A REPAIR.  THE FAILURE MILEAGE WAS 35,000.    UPDATED 05/21/08 *BF  UPDATED 05/21/08 *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10207322,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2007","dateComplaintFiled":"10/29/2007","vin":"2MEFM75W32X","components":"SUSPENSION","summary":"BACKED OUT OF DRIVEWAY AT A FRIENDS HOUSE AND WENT ABOUT 4 HOUSES, WHEN THE RIGHT FRONT OF THE CAR DROPPED TO THE PAVEMENT AND DUG INTO THE ASPHALT. THE CAR WAS STOPPED IMMEDIATELY AS IT WAS ONLY TRAVELING AT 10 MPH. UPON INSPECTING THE DAMAGE IT WAS DISCOVERED THAT THE LOWER BALL JOINT ON THE PASSENGER SIDE HAD BROKEN OFF. THE TIRE WAS CUT DOWN ON THE INSIDE SIDEWALL AND WAS PUSHED BACK INTO THE FENDER FORCING THE FENDER BACK INTO THE DOOR. THE RIM AND SWAY BAR LINK WERE ALSO DAMAGED. WE TRAVEL TO THE VETERANS HOSPITAL IN IOWA CITY, IOWA QUITE FREQUENTLY, TWO APPOINTMENTS THIS WEEK, AND HAD WE BEEN ON THE HIGHWAY WHEN THIS HAPPENED, I FEAR WE WOULD BE STATISTICS.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10198859,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2007","dateComplaintFiled":"08/08/2007","vin":"2MEFM75W82X","components":"ENGINE AND ENGINE COOLING","summary":"TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS.  WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF.  THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED.  THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE.  AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE.  THE CURRENT AND FAILURE MILEAGES WERE 73,000.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10188935,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2007","dateComplaintFiled":"04/26/2007","vin":"4M2ZU66K12Z","components":"VISIBILITY","summary":"ON WEDNESDAY, APRIL 26TH 2007 AT 7AM I TOOK MY 2002 MERCURY MOUNTAINEER TO DUNCANVILLE FORD TO HAVE THE LIFT GATE REPAIRED.  THE LEFT HINGE BOLT BROKE, DETACHING THE HINGE, WHICH LEFT MY HATCHBACK HANGING BY THE RIGHT HINGE.  THE SERVICE MANAGER AT DUNCANVILLE FORD REFUSED TO EVEN LOOK AT MY VEHICLE WITHOUT CHARGING ME A $47 DIAGNOSTIC FEE.  WHEN I TOLD HIM THE BACK GATE WAS GOING TO FALL AND BREAK, HE TOLD ME TO PULL MY TRUCK INTO THE SERVICE BAY, THE CHARGE IS $47 AND THAT DID NOT INCLUDE REPAIR COSTS.  I TOOK MY VEHICLE TO A LOCAL BODY SHOP TO REPAIR. THE BODY SHOP REPLACED THE LEFT LIFTGATE HINGE, BUT DUE TO THE ENTIRE WEIGHT OF THE HATCH RESTING ON THE RIGHT HINGE, IT BENT AS WELL.  I DROVE TO GRAND PRAIRIE FORD TO PURCHASE THE PART AT WHICH TIME I WAS TOLD ABOUT THE RECALL.  I WAS ADVISED TO TAKE MY VEHICLE BACK TO DUNCANVILLE FORD SO THEY COULD REPAIR THE LIFTGATE HINGE AND CHECK THE STRUTS FOR DAMAGE, WHICH WERE INCLUDED IN THE RECALL NOTIFICATION.  THE BODY SHOP ATTACHED THE HINGE (WITHOUT THE EPOXY) SO THE HATCH WOULD NOT FALL OFF AND I RETURNED TO DUNCANVILLE FORD.  I ASKED HIM WHY WASN'T I TOLD ABOUT THE RECALL WHEN I ARRIVED IN THE MORNING AND HIS RESPONSE WAS, MAYBE THE SERVICE MANAGER DID NOT KNOW ABOUT THE RECALL.  I FIND THAT HARD TO BELIEVE.  ACCORDING TO THE NHTSA, THERE HAVE BEEN RECALLS ON THE HATCHBACK, LIFTGATE, AND LIFTGATE GLASS ON FORD VEHICLES ALMOST EVERY YEAR SINCE 1992.  SINCE THIS IS AN ON GOING ISSUE ON FORD VEHICLES FOR PAST 15 YEARS, IT SEEMS REASONABLE THAT THE SERVICE MANAGER WOULD REMEMBER THAT.  AT A MINIMUM, FROM A CUSTOMER SERVICE STANDPOINT, IT SEEMS HE WOULD HAVE AT LEAST LOOKED AT MY VEHICLE AND INPUT MY VIN TO ENSURE THAT THERE WERE NO EXISTING RECALLS PRIOR TO DISCUSSING ANY SERVICE FEES WITH ME. DUE TO ALL THE STRESS ON THAT ONE HINGE, MY LIFT GATE HAS CRACKED AND NEED TO BE REPAIRED AS WELL. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10187672,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2007","dateComplaintFiled":"04/12/2007","vin":"1MEFM55SX2G","components":"SUSPENSION","summary":"FRONT SPRING ON 2002 SABLE BROKE WHILE SITTING IN DRIVEWAY, ONLY 83,000 MILES.  FORD MOTOR WILL NOT HELP TO REPLACE AT NO CHARGE, OR REPLACE THE $120 TIRE  THAT THE BROKEN SPRING PUNCTURED.  PREVIOUSLY 3 YEARS , 99-0, ) WERE RECALLED DUE TO THIS PROBLEM, AND FORD STILL WON'T REPLACE THEM FOR ME, AFTER FAILURE.  IT WAS LUCKY IT DID NOT HAPPEN ON THE ROAD BECAUSE  I WOULD HAVE LOST CONTROL OF THE VEHICLE AND BEEN IN A TERRIBLE ACCIDENT, COULD HAVE BEEN KILLED OR CAUSED ANOTHER PERSONS SERIOUS INJURY OR WORSE.  FORD MOTOR HAS NOT INFORMED ME OF THIS PROBLEM.  THEY WOULD ASSIST ME, BUT DUE TO PREVIOUS DEFECTS WITH THE ENGINE IN THIS VEHICLE THAT CAUSED IT TO IDLE SO HARD THAT IT WOULD STALL WHEN STOPPED AT A LIGHT, AT ONLY 3000 MILES.  THEY SAID THEY COULD  NOT HELP WITH THIS ADDITIONAL PROBLEM. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10180967,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2007","dateComplaintFiled":"01/29/2007","vin":"1MEFM55S42A","components":"SUSPENSION","summary":"TL* - THE CONTACT STATED THAT THE 2002 MERCURY SABLE WOULD NOT SHIFT INTO REVERSE OUT OF THE DRIVEWAY.   THE CONTACT PULLED THE VEHICLE FORWARD.  THEN, TTEMPTED TO SHIFT INTO REVERSE FOR A SECOND TIME, BUT COULD NOT.  THE CONTACT GOT OUT TO SEE WHAT WAS STOPPING THE VEHICLE FROM GOING IN REVERSE.  THE CONTACT DISCOVERED THE DRIVER'S LEFT TIRE WAS FLAT.  THE CONTACT TOOK THE TIRE OFF AND SAW THAT THE COIL SPRING HAD BROKEN AND LACERATED THE TIRE.  THE CONTACT COULD NOT PUT A NEW TIRE ON THE VEHICLE.  THE CONTACT HAD THE VEHICLE TOWED TO A DEALER.  THE CONTACT WAS WAITING ON  THE DEALER TO CONTACT HIM REGARDING THE FAILURE.   *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10171168,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2006","dateComplaintFiled":"10/18/2006","vin":"2MEFM75W22X","components":"EQUIPMENT","summary":"DT*: THE CONTACT STATED THE SCISSOR TYPE JACK WITH A SCREW DRIVE WAS STRIPPED ON THE FIRST 3-4 INCHES OF THE SCREW.  THE JACK HAD ONLY BEEN USED 2 TIMES.  THE SERVICE DEALER AND THE MANUFACTURE WERE NOTIFIED.  THE SERVICE DEALER OFFERED TO SELL A REPLACEMENT JACK TO THE CONTACT.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10164303,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2002","dateComplaintFiled":"08/03/2006","vin":"2MEFM75W82X","components":"SERVICE BRAKES, HYDRAULIC","summary":"DT*: THE CONTACT STATED THE BRAKE AND ACCELERATOR PADS WERE POSITIONED TOO CLOSE TOGETHER.  THE DEALER REFUSED TO EXAMINE VEHICLE AND WOULD NOT PROVIDE REPAIR WORK.  THE MANUFACTURER WAS CALLED AND A COMPLAINT WAS FILED.   UPDATED 08/24/06. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10157773,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/13/2006","dateComplaintFiled":"05/17/2006","vin":"4M2ZU86WX2U","components":"VISIBILITY","summary":"(1) FORD ISSUED A RECALL FOR THE BRACKETS THAT HOLD THE REAR TAILGATE GLASS AND WE HAD THIS RECALL SERVICED ON 1-14-05 AT LAIRD NOLLER FORD IN LAWRENCE, KS.  RECALL #01I010000  (2)  ON 5-13-06, THE TAILGATE GLASS SHATTERED WHILE SIMPLY OPENING/LIFTING THE TAILGATE GLASS.   THERE WERE MINOR CUTS TO THE HANDS AND THE DOOR WAS RENDERED USELESS AS THE CLOSING MECHANISMS OF THE DOOR WERE ATTACHED TO THE GLASS.  (3)  LAIRD NOLLER FORD IN LAWRENCE, KS IS SERVICING THE VEHICLE; BUT WILL ONLY PAY FOR HALF OF THE REPAIRS.  TOTAL REPAIR COST $1064.  *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10152306,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2006","dateComplaintFiled":"03/09/2006","vin":"","components":"STEERING","summary":"DT*:  THE CONTACT STATED WHILE HAVING AN OIL CHANGE AT THE DEALERSHIP, THE MECHANIC NOTICED THE PITMAN ARM WAS LOOSE AND NEEDED TO BE REPLACED.  THERE WERE NO REPAIRS MADE.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10146217,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2005","dateComplaintFiled":"12/28/2005","vin":"2MEFM75W32X","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"DT*:  THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE.  THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM.  THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED.  NEITHER OF THESE EFFORTS REPAIRED THE  PROBLEM.  *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10143769,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2005","dateComplaintFiled":"11/28/2005","vin":"2MEFM75W02X","components":"EXTERIOR LIGHTING","summary":"DT: THE CONTACT STATED THE HEADLIGHTS INTERMITTENTLY STOPPED WORKING WHILE DRIVING AT NIGHT.  THIS HAPPENED WITHOUT ANY PRIOR WARNING.  WHEN THIS OCCURRED HE COULD HOLD THE HIGH/LOW BEAM DIMMER SWITCH UPRIGHT, AND THE HIGH BEAM LIGHTS WILL STAY ON.  THE VEHICLE HAS NOT BEEN SEEN BY A DEALER.  *AK  UPDATED 12/27/05. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10142052,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2005","dateComplaintFiled":"11/08/2005","vin":"2MEFM75WX2X","components":"FUEL SYSTEM, GASOLINE","summary":"WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND.  TOOK VEHICLE TO DEALER.  MECHANIC SAID INERTIA   SWITCH DEFECTIVE AND CHANGED.  SAID THE RESET BUTTON IS SAFETY FACTOR TO AVOID FIRE IN CASE OF COLLISION. BUT THERE WAS NO COLLISION--NOT EVEN BUMP IN ROAD.  BELIEVE THERE SHOULD BE WARNING SYSTEM WHEN RESET BECOMES DEFECTIVE.   *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10140497,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2005","dateComplaintFiled":"10/22/2005","vin":"2MEFM75W02X","components":"PARKING BRAKE","summary":"EMERGENCY BRAKE RELEASE MECHANISM FROZEN WITH BRAKE ON. EMERGENCY BRAKE RELEASE IN CABIN RETURNED TO NORMAL POSITION GIVING INDICATION THAT THE BRAKE HAD BEEN RELEASED. END RESULT COMPLETE WIPE OUT OF REAR BRAKES AND DAMAGE TO DRUMS. FAILURE FOUND BY THE SERVICING DEALER AFTER WARRANTY EXPIRED. YET ON EACH OF THE LAST TWO(2) OCCASIONS WHEN CAR WENT IN FOR SERVICE I REQUESTED  \" CHECK EMERGENCY BRAKE\" EMERGENCY BRAKE PEDAL  1\"+/- OFF THE FLOOR RESPONSE WAS BRAKES O.K. ONLY AFTER THE EXPIRATION OF THE WARRANTY WAS  PROBLEM FOUND. MY GRAND MARQUIS HAS BEEN SERVICED BY NO ONE BUT SMITH CAIRNES, FORD, LINCOLN, MERCURY. IF BY SOME STROKE OF LUCK I HAD DEPENDED SOLEY ON THE EMERGENCY BRAKE A SERIOUS ACCIDENT COULD HAVE RESULTED BY A RUNAWAY CAR. TO ADD INSULT TO INJURY IT COST ME IN EXCESS OF $500.00 TO CORRECT THE PROBLEM. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10137839,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2005","dateComplaintFiled":"09/27/2005","vin":"2MEFM74W72X","components":"SERVICE BRAKES, HYDRAULIC","summary":"DT: THE CONTACT  OWNS A 2002 MERCURY GRAND MARQUIS.  THE CONTACT STATED THERE WAS  PULSATION IN THE BRAKES.  THE CONTACT STATED  THREE TIMES  HAD THE FRONT ROTORS TURNED, AND THE FRONT PADS REPLACED.  AFTER ABOUT 1,500 MILES THE PROBLEM RECURRED.  THE DEALER  REPLACED THE FRONT ROTORS, BUT AFTER 2,000 MILES, THE VEHICLE  EXPERIENCED THE SAME PROBLEMS AS BEFORE.  THE REPAIRS WERE MADE AT THE CONTACT'S  EXPENSE.  THE DEALERSHIP COULD NOT FIND WHAT WAS CAUSING THE BRAKE PROBLEM.   THE MANUFACTURER DID NOT PROVIDE THE CONTACT WITH ANY SATISFACTION, AND TO CONTACT THE DEALERSHIP TO SEE WHAT THEY WOULD DO.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10135759,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2005","dateComplaintFiled":"09/07/2005","vin":"5LMEU27RX2L","components":"TIRES","summary":"LAST NIGHT WHILE DRIVING ON THE FREEWAY, THE TREADS ON OUR TIRE CAME COMPLETELY OFF.  THIS CAUSED OUR VEHICLE TO SWERVE BADLY INTO THE LANE NEXT TO US.  FORTUNATELY THERE WERE NO CARS IN THAT LANE AT THE TIME.  THIS COULD OF BEEN A SERIOUS ACCIDENT IF A VEHICLE WAS IN THAT LANE AT THE TIME. SO WE PULLED OVER AND CALLED FOR ASSISTANCE. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"CONTITRAC AW","productModel":"P27560R17","size":null,"manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":10135346,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2005","dateComplaintFiled":"09/05/2005","vin":"","components":"TIRES","summary":"WHILE DRIVING SOUTH ALONG I-95 AT ABOUT 65 MPH, I FELT A SUDDEN SHUDDERING, I SLOWED DOWN TO DETERMINE IF IT WAS ROUGH PAVEMENT AND THE REAR RIGHT SIDE TIRE BLEW OUT.  THESE TIRES ARE NEWLY MOUNTED, WITHIN THE PAST FIVE MONTHS BY MY FORD DEALER.  I PULLED OFF THE ROAD AND HAD AAA REMOVE THE TIRE.  UPON INSPECTION, THERE WERE NO PUNCTURES TO THE TREAD ONLY A BLOWN OUT SIDEWALL. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"GOODYEAR","productModel":"EAGLE LS","size":null,"manufacturer":"Goodyear Tire & Rubber Company"}]},{"odiNumber":10128715,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2003","dateComplaintFiled":"07/14/2005","vin":"4M2DU86W62Z","components":"POWER TRAIN","summary":"THE VECHICLE HESITATES AND BUCKS WHEN ACCELERATING FROM A DEAD STOP SUCH AS A STOP SIGN/TRAFFIC LIGHT OR INCREASING SPEED TO PASS OR GO UP HILL. WE HAVE REPEATEDLY COMPLAINED TO THE DEALERSHIP FROM THE TIME OF PURCHASE. PRIOR TO JUNE THEY TOLD US NOTHING WAS WRONG BUT THIS PAST MONTH THEY DID A DOWNLOAD. IT WORKED PROPERLY FOR 1-2 DAYS. WE'VE HEARD THE SAME COMPLAINT FROM OTHERS. OUR FEAR IS THAT ONE DAY WE WILL GET IN AN ACCIDENT IF IT DIES ALL TOGETHER IN THE MIDDLE OF ENTERING A STREET OR PASSING SOMEONE ON THE HIGHWAY. THE LIFTGATE DID SHATTER IN MY SON'S FACE IN MARCH '04. THE DEALERSHIP AT THE TIME DENIED IT WAS A RECALL AND WE HAD TO FIGHT WITH THEM FOR A LONG TIME AS WELL.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10128730,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2005","dateComplaintFiled":"07/14/2005","vin":"4M2ZU86E82U","components":"POWER TRAIN","summary":"I OWN A 2002 MECURY MOUNTAINEER AND AT 49000 MILES THE TRANSMISSION NEEDS REPLACED. IT WILL NOT SHIFT TO 3RD GEAR. I CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP ME OUT IN ANY WAY WITH THE EXPENSES. I WAS TOLD BY THE TRANSMISSION SHOP THAT THEY ARE STARTING TO SEE SEVERAL TRANSMISSIONS GO BAD AT A VERY LOW MILAGE THAT HAS THE TRANSMISSION 5R55W IN IT. I STRONGLY BELIEVE THIS SHOULD BE A FORD RECALL.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10128666,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2005","dateComplaintFiled":"07/13/2005","vin":"4M2ZU86W92Z","components":"POWER TRAIN","summary":"MY TRANSMISSION KEEPS STICKING ON THE 1ST GEAR, ESPECIALLY WHEN DOWN SHIFTING SUCH AS WHEN PASSING A VEHICLE.  THIS IS A MAJOR ISSUE, IN THAT IT CAN CAUSE INJURY ACCIDENTS WHEN PASSING.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10119843,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2005","dateComplaintFiled":"06/03/2005","vin":"2MEFM74W52X","components":"ELECTRICAL SYSTEM","summary":"WHILE COMING OFF THE HIGHWAY AT 55 MPH, THE PLASTIC PLASTIC COVER WHICH COVERED THE WIRES FELL DOWN DUE TO PIN FALLING OUT. CONTACT IS STILL DRIVING THE CAR.  CAR IS REGULARLY SERVICED.  CONTACT KEEPS SERVICE RECORDS.  *AK   WHEN  THE COVER FELL OF IT MADE IT DIFFICULT FOR THE CONSUMER TO HIT THE BRAKE PEDAL.   *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10118362,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/23/2005","dateComplaintFiled":"04/25/2005","vin":"2MEFM75W42X","components":"ELECTRICAL SYSTEM","summary":"SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH.  HAD TERRIBLE SMELL LIKE ROTTED TUNA. WIFE STILL HAVING BREATING PROBLEMS FROM INHALATION.  HAD CAR TOWED TO DEALERSHIP.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10110100,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2005","dateComplaintFiled":"02/08/2005","vin":"4M2ZU86EX2Z","components":"AIR BAGS","summary":"THE AIRBAG WARNING LIGHT STAYS ON.  *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10107980,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2004","dateComplaintFiled":"01/26/2005","vin":"","components":"STRUCTURE","summary":"CRACK APPEARED UNDER REAR GLASS. HAD REPORTED TO HAVE RECALL ADDRESSED CONCERNING LIFT-GATE PER RECALL LETTER. TRUCK WAS STILL UNDER WARRANTY AT THAT TIME. I WAS TOLD THAT FORD HAD NOT COME UP WITH THE PART TO FIX THAT LIFT-GATE ISSUE. THIS WAS IN SEPTEMBER.  LETTER FROM FORD SAID TO GO AT THE END OF NOVEMBER; I WENT BUT WAS TOLD TO JUST STOP USING GLASS-LIFT AND TO OPEN THE ENTIRE REAR DOOR. STILL UNDER WARRANTY THEN. DECEMBER COMES, I TRAVEL TO SHREVEPORT FOR CHRISTMAS, GET THERE AND NOTICE THE CRACK UNDER THE LIFT-GLASS NEXT TO EMBLEM. UPON RETURNING HOME, I WENT TO BUDDY JONES FORD (SAME AS OTHER VISITS/PLUS BOUGHT TRUCK THERE). I WAS TOLD THEN THAT THERE WAS NOTHING THEY WOULD DO ABOUT THE CRACK BECAUSE MY WARRANTY HAD EXPIRED. I BELIEVE THAT IF THE RECALL ISSUE HAD BEEN ADDRESS WHEN I WENT THERE ON THE TWO PREVIOUS VISITS, THE NOW CRACKED BODY PART WOULD HAVE BEEN FIXED AS IT NEEDS REMOVING TO PROPERLY FIX THE LIFT-GATE. ON COMPLAINING TO FORD'S CUSTOMER SERVICE ABOUT THE CRACK I WAS TOLD THAT THE $50.00 UP FRONT PAYMENT TO REPAIR THE CRACKED PART WAS GENEROUS. THE $50.00 CO-PAY CAME ABOUT AFTER NUMEROUS EMAILS, PHONE CALLS, AND DEALER VISITS TO COMPLAIN.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10107196,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2003","dateComplaintFiled":"01/11/2005","vin":"2MEFM75W51X","components":"ENGINE AND ENGINE COOLING","summary":"THE GEARS TENDED TO POP, MAKING THE VEHICLE JUMP FORWARD, AS WELL THE ENGINE  LEAKING OIL, AND INCREASING THE CHANCE OF THE VEHICLE TO OVERHEAT. TAKEN TO DEALER FOR REPAIRS 4 TIMES, BUT THE PROBLEM RECURRED. CONSUMER WAS INFORMED THAT A NEW ENGINE WAS NEEDED, BUT IT WILL BE AT CONSUMER'S EXPENSE.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10104797,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2004","dateComplaintFiled":"12/30/2004","vin":"1MEFM55S72G","components":"TIRES","summary":"I LEFT MY AUTOMOBILE, 2002 MERCURY SABLE, AT THE DEALERSHIP FOR ITS 25,000 MILE MAINTENANCE AND ASKED THEM TO LOOK AT THE FRONT END AS IT WAS SHIMMERING OVER 40 MPH. I WAS TOLD THAT ALL FOUR TIRE WALLS WERE CRACKING AND THAT THE TIRES HAD TO BE REPLACED AT MY COST LESS ALLOWANCE. I WAS FURIOUS AND CALLED SEVERAL PEOPLE AT THE DEALERSHIP AND THE TIRE COMPANY TO COMPLAIN. THE TIRE COMPANY TOLD ME THAT CRACKED SIDEWALLS WERE COVERED IN THE WARRANTY AND IF IT WAS NOT THE TIRES SHOULD BE REPLACED AT NO COST TO ME. THE DEALERSHIP TOLD ME THIS WAS NOT COVERED YET AFTER I CALLED THE TIRE COMPANY THE SAID THAT SOME OF THE MANAGEMENT PEOPLE AT THE DEALERSHIP LEARNED OF MY PROBLEM AND GAVE THE SERVICE DEPARTMENT ORDERS TO REPLACE THE TIRES AT NO COST WITHOUT CALLING THE TIRE COMPANY. THEY ALSO SPECIFIED THAT THE TIRES WOULD HAVE TO BE SHIPPED BACK TO FORD MOTOR COMPANY. THE WHOLE THING SMELLS OF A COVER-UP BECAUSE OF THE IMMEDIATE TURN AROUND AT THE DEALERSHIP WHEN I MENTIONED A LAWSUIT. ALL FOUR OF THESE TIRES COULD HAVE BLOWN ONE AT A TIME OR TOGETHER CAUSING INJURY AND I DO NOT FEEL GOOD ABOUT THIS. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"CONTINENTAL","productModel":"CONTITOURING","size":null,"manufacturer":"Continental Tire the Americas, LLC"}]},{"odiNumber":10104733,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2004","dateComplaintFiled":"12/29/2004","vin":"KMHJF24M5TU","components":"UNKNOWN OR OTHER","summary":"I RECENTLY HAD MY BACK HALFWAY HATCH ON MY 2002 MERCURY MOUNTAINEER TO FALL ON ITS ON FROM NO APPARENT REASON. I TOOK MY CAR TO THE DEALERSHIP, UPON TALKING WITH THE CUSTOMER SERVICE SPECIALIST'S WAS SAID IT WOULD HAVE TO BE AN OUT OF POCKET REPAIR. HOWEVER THIS HAD HAPPEN AT NO FAULT TO ME. I BELIEVE THAT IT IS A WARRANTY ISSUE AND SHOULD BE REPLACED WITH NO CHARGE TO ME. THE CSS ALSO SAID IT WOULD PROBABLY COST ME RIGHT AT 5 TO 6 HUNDRED DOLLARS. I EVEN HAD PURCHASED AN EXTENDED WARRANTY BUT IT SEEMS TO BE A LITTLE USELESS. PLEASE HELP. THANKS. P.S. I AM NOT CERTAIN ABOUT THE EXACT DAY OF THE BREAKAGE BUT IT WAS NEAR THE FOLLOWING DAY.   *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10102370,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2004","dateComplaintFiled":"12/08/2004","vin":"4M2ZU86E02Z","components":"LATCHES/LOCKS/LINKAGES","summary":"FORD WILL NOT PROVIDE ANY INFORMATION AT THEIR 1-866-436-7332 NUMBER REGARDING THE CURRENT STATUS OF WHEN PARTS WILL BE AVAILABLE FOR RECALL # 04S20 - MERCURY MOUNTAINEER REAR LIFTGATE WINDOW. THE LETTER SENT IN EARLY OCTOBER SAID THE PARTS WOULD BE AVAILABLE IN LATE NOVEMBER. TWICE WHEN I ASKED TODAY TO SPEAK TO A SUPERVISOR, I WAS PUT ON HOLD & DISCONNECTED.  *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10100632,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2004","dateComplaintFiled":"11/28/2004","vin":"4M2ZU86E72Z","components":"ENGINE AND ENGINE COOLING","summary":"NOTICED A STRONGE SMELL OF GAS IN OUR GARAGE. WHEN WE BACKED OUT THERE WAS A LARGE SPOT ON THE GARAGE FLOOR. WE THEN GOT OUT OF THE CAR AND SMELLED THE LIQUID. IT WAS GAS WE THEN LOOKED UNDER THE VEHICLE AND THERE WAS A LIQUID DRIPING. AS WE CONTINUED TO INVESTAGATE IT WAS CLEAR THAT GAS WAS LEAKING OUT OF THE TANK. THE SEAL ALONG WITH THE BOTTOM OF THE TANK WERE SATURATED WITH A DARK GASOLINE SMELLING LIQUID.  WE THEN CALLED ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO A MERCURY DEALER. WE ALSO WERE INSTRUCTED NOT TO DRIVE IT.AFTER THE VEHICLE ARRIVE TO THE DEALERSHIP WE PROCEDED TO FIND A VEHICLE SAME MADE MODLE AND YEAR. AT THAT POINT WE LOOKED UNDER THAT VEHICLE AND NOTICED THAT THE SEAL LOOKED DIFFERNT. IT LOOKED AS IF EVERYTHING WAS CONNECTED UNLIKE OUR VEHICLE WHICH LOOKED LIKE TWO PIECES PUT TOGETHER WITH A YELLOW RING AROUND IT HOLDING THE GAS LINE TO THE GAS TANK. OUR VEHICLE IS NOW SITTING AT THE DEALERSHIP WAITNG FOR SOMEONE TO INVESTIGATE THE SITUATION. WE FEEL THIS VEHICLE IS UNSAFE AND A SAFETY HAZARD WHICH COULD EASILY CAUSE INJURY AND OR DEATH BY THE FACT THAT GASOLINE IS FLAMABLE!!!!!!!!! WE WILL NOT PUT OUR FAMILY IN THIS POSTION AGAIN BY DRIVING THIS UNSAFE VEHICLE!!!!!!*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10100428,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2003","dateComplaintFiled":"11/23/2004","vin":"2MEFM75W32X","components":"VISIBILITY","summary":"WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME  THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THEN IS HAS BEEN A STALLING SITUATION WITH FORD UNTIL MY WARRANTY RAN OUT. I HAVE LOGGED CALLS TO MERCURY'S CALL CENTER BEGINNING IN MAY OF 2004 ADVISING THEM OF THE PROBLEMS AND WORKING WITH THE DEALER. I FINALLY WAS SENT A PACKET OF FORMS TO FILL OUT AND SEND IN TO THE DISPUTE SETTLEMENT BOARD IN WAUKESHA, WI. BY THE TIME I RECEIVED THE FORMS. FILLED THEM OUT AND SENT IN, THEY WERE RECEIVED BY THE DISPUTE BOARD ON OCOTBER 14, 2004, MY WARRANTY EXPIRED SEPTEMBER 18, 2004 SO FORD SAID THE DISPUTE BOARD HAS NO JURISDICTION THUS THEY ADVISED ME, TOO BAD. I MIGHT ADD, THIS CAR SITS IN OUR GARAGE IN SIOUX FALLS FROM OCTOBER UNTIL APRIL OF THE NEXT YEAR AND HAS DONE SINCE IT WAS NEW IN THE FALL OF 2001 WHEN IT WAS PURCHASED. WE ARE IN TUCSON FOR THOSE MONTHS AND USE ANOTHER CAR. THIS ACCOUNTS FOR THE PROBLEM NOT SURFACING EARLIER THAN 2003.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8024012,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2002","dateComplaintFiled":"11/03/2004","vin":"2MEFM75WX2X","components":"ENGINE AND ENGINE COOLING","summary":"WHILE TRAVELING IN INCLEMENT WEATHER THE BELT FELL OFF THE ENGINE CAUSING THE VEHICLE TO SHUT DOWN.  THE DEALER IS AWARE TSB #02-05-04.   *PH   THE CONSUMER SUGGESTED THAT THIS WAS A COMMON PROBLEM WHEN THE BELTS GET WET.   *SC","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10067960,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2004","dateComplaintFiled":"04/28/2004","vin":"","components":"VEHICLE SPEED CONTROL","summary":"WHILE DRIVING VEHICLE OFF OF CARWASH CONVEYOR, THE ENGINE RACED TO FULL SPEED. I HAD TO US BOTH FEET ON THE BRAKE, AND SHIFT INTO NEUTRAL TO STOP THE CAR. WITH THE FRONT TIRES LOCKED, THE CAR STILL ACCELLERATED OVER TWO SPEED BUMPS BEFORE STOPPING.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10065824,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2004","dateComplaintFiled":"04/09/2004","vin":"2MEFM75W82X","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"PROBLEMS WITH MY WIFE'S 2002 MERCURY GRAND MARQUIS LS NOT CRANKING AT ODD TIMES. I  HAVE CRANKED UP THE CAR, AND DRIVEN IT INTO THE GARAGE, THEN GO BACK OUT A COUPLE MINUTE LATER - 15-30 MINUTES - AND THE CAR WOULD NOT CRANK. THE LAST TIME I PULLED THE CAR INTO THE GARAGE ONE EVENING AND WHEN MY WIFE WENT TO GO TO WORK THE NEXT MORNING IT WOULD NOT CRANK. THE DEALER'S SERVICE DEPARTMENT CAN NOT FIND  A PROBLEM. HOWEVER, THE LEFT TURN SIGNAL WENT OUT ABOUT A YEAR AGO, REQUIRING A MODULE BE REPLACED. AFTER THAT WE NOTICED THE FOOT PEDAL ADJUSTMENT DIID NOT WORK AND A LOOSE CONNECTION WAS  FOUND TO BE THE PROBLEM. THE STARTING PROBLEMS DID NOT START UNTIL AFTER THE TURN SIGNAL MODULE WAS REPLACED. I HAVE FOUND OTHER INCIDENTS OF PROBLEMS WITH THE IGNITION SWITCH FOR THIS MODEL MERCURY.  *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10061624,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"04/01/2004","vin":"2MEFM75WX2X","components":"SUSPENSION","summary":"WHILE DRIVING AT 30 MPH CONSUMER HEARD A NOISE IN THE FRONT OF THE VEHICLE. IT WAS A WHISPERING AIR SOUND.  *AK *MR","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10055734,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"03/11/2004","vin":"2MEFM75W72X","components":"STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,SEAT BELTS","summary":"THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END.  WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY  LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED.  THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED THE ENTIRE SEAT BELT ASSEMBLY. *JB     ALSO, FRONT RIMS HAVE EXCESSIVE BRAKE DUST.  DEALER INSPECTED BRAKES, BUT WEREN'T ABLE TO DUPLICATE CONCERN OF CONSUMER.  *LA","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10042461,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2003","dateComplaintFiled":"11/18/2003","vin":"2MEFM75W32X","components":"TIRES","summary":"ALL FOUR TIRES WERE REPLACED DUE TO BELT FAILURE WHICH HAD PROTRUDED THROUGH THE TIRES.   *AK  *JB   *NLM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"GOODYEAR","productModel":"EAGLE LS","size":null,"manufacturer":"Goodyear Tire & Rubber Company"}]},{"odiNumber":10042553,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2003","dateComplaintFiled":"10/08/2003","vin":"","components":"VEHICLE SPEED CONTROL","summary":"WHILE WAITING AT A STOP ENGINE STARTED TO REV  TO A HIGH RATE. DRIVER SHIFTED INTO NEUTRAL TO HELP RESOLVE THE PROBLEM, WHICH FAILED. HAS BEEN IN CONTACT WITH MECHANIC, AND CAUSE OF PROBLEM HAS YET TO BE DETERMINED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10039962,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2003","dateComplaintFiled":"09/15/2003","vin":"","components":"SUSPENSION","summary":"WHILE DRIVING  SUSPENSION IS VERY BOUNCY, WHICH CAUSES VEHICLE TO BECOME UNCONTROLLABLE. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10034558,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"08/25/2003","vin":"","components":"STRUCTURE","summary":"CONSUMER SAYS  FRONT DOORS WERE DESIGNED WHERE THE TOP CORNER OF THE DOORS HAS A SHARP CORNER. ON NUMEROUS OCCASIONS  PASSENGER AND DRIVER HAVE BEEN INJURED\". CONSUMER BELIEVES  DOORS POSE A POTENTIAL RISK OF EYE BEING PUNCTURED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10027279,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2003","dateComplaintFiled":"08/15/2003","vin":"2MEFM75W72X","components":"TIRES","summary":"THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING.  MICHELIN 97SM+S/MODEL-SYMMETRY.   *AK   THIS CAUSED THE VEHICLE TO FISHTAIL.   *SCC   *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"MICHELIN","productModel":"M+S ALL SEASONS","size":null,"manufacturer":"MICHELIN TIRE CORP."}]},{"odiNumber":10025559,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2002","dateComplaintFiled":"07/07/2003","vin":"2MEFM75W62X","components":"SUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"THIS IS A CONCERN AND I AM WONDERING, IF IT SHOULD IN FACT BE A COMPLAINT. I PURCHASED A 2002 MERCURY MARQUIS ON JUNE 12TH OF 2003. I WAS ASSURED THIS, AS OTHER AUTOS HAD BEEN CHECKED OUT AND IN GOOD ORDER. I AM NOW NOTICING THE IGNITION KEY SOMETIMES DOES NOT TURN WHEN I AM TRYING TO START THE CAR. EQUALLY IMPORTANT, I RAN A CARFAX REPORT AND DISCOVERED ON 11/18/02 THIS CAR HAD 27,262 MILES. WHEN I PURCHASED IT, AND BECAUSE OF THE MILEAGE, WHICH AT THAT TIME WAS 27,279 I WAS ASSURED THIS WAS A GOOD CAR. I FIND NOW, THAT IT WAS NOT THE RETIRED, SENIOR CITIZEN WHO WANTED A NEW AUTO TRADE IN, BUT THIS WAS A RENTAL CAR FROM BURLINGGAME, CA. NOW I AM WONDERING IF I SHOULD BE CONCERNED THIS CAR WAS SITTING FOR 8 MONTHS AND THUS ONLY HAD 17 MILES MORE IN JUNE THAN IN NOVEMBER? OR BE SUSPECT ABOUT THE ODOMETER BEING ROLLED BACK? IT JUST DOESN'T SEEM ACCURATE A 2002 WOULD ONLY HAVE 17 MILES MORE IN 8 MONTHS FROM NOV. 2002 TO JUNE 12, 2003.THANK YOU.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10020198,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2002","dateComplaintFiled":"07/03/2003","vin":"2MEFM75W72X","components":"SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM","summary":"WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY.  THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES.   *JB    *CB    *NLM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10015129,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2003","dateComplaintFiled":"04/03/2003","vin":"2MEFM74W72X","components":"ENGINE AND ENGINE COOLING","summary":"THE VEHICLE HAD AN ODOR.   *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10008037,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2002","dateComplaintFiled":"02/24/2003","vin":"2MEFM75W92X","components":"VEHICLE SPEED CONTROL","summary":"SUDDEN ACCELERATION OF VEHICLE","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10006608,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"02/05/2003","vin":"","components":"POWER TRAIN","summary":"WHEN PUTTING THE VEHICLE IN REVERSE, IT SURGED BACKWARDS CAUSING LOST OF CONTROL. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.    PH","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":10005171,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2002","dateComplaintFiled":"02/03/2003","vin":"2MEFM75W92X","components":"SERVICE BRAKES, HYDRAULIC","summary":"REVERSE ACCELEARTION PROBLEM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":10005173,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2003","dateComplaintFiled":"02/03/2003","vin":"2MEFM75W92X","components":"SERVICE BRAKES, HYDRAULIC","summary":"ACCELERATION PROBLEM GOING BACKWARDS. CAR LURCHED BACKWARDS AND DID NOT RESPOND TO BRAKING.","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8023799,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2002","dateComplaintFiled":"12/05/2002","vin":"2MEFM75W8YX","components":"TIRES","summary":"WHILE DRIVING  TWO FRONT TIRES EXPERIENCED TREAD SEPARATION (P225/60R16 ORIGINAL EQUIPMENT) .    *TS   *TT   *NLM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"},{"type":"Tire","productYear":"9999","productMake":"GOODYEAR","productModel":"GOODYEAR","size":null,"manufacturer":"Goodyear Tire & Rubber Company"}]},{"odiNumber":568312,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"11/30/2002","vin":"2MEFM75W42X","components":"FUEL SYSTEM, GASOLINE","summary":"THERE IS A CONCERN ABOUT THE SAFETY OF THE GAS TANK AND THE SIMILARITY TO THE FORD CROWN VICTORIA'S WITH THEIR REAR END ACCIDENTS, RESULTING IN A VEHICLE FIRE.  *JG   *SCC","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":769823,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2002","dateComplaintFiled":"11/17/2002","vin":"2MEFM75W72X","components":"ENGINE AND ENGINE COOLING","summary":"NO SUMMARY.  DT","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8021613,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2002","dateComplaintFiled":"10/25/2002","vin":"PLEASE PROV","components":"SERVICE BRAKES, HYDRAULIC","summary":"CONSUMER STATES THAT THE BRAKE PEDEL IS TO CLOSE TO THE ACCELERATION PEDEL.      TS","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8019774,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2002","dateComplaintFiled":"09/30/2002","vin":"","components":"TIRES","summary":"WHILE TRAVELING HIGHWAY SPEEDS VARIYING 65-70 MPH, THE RIGHT REAR TIRE FAILED DUE TO TREAD SEPERATION WITH NO WARNING.  THE TIRE WAS MADE BY MICHELIN WITH THE SIZE BEING P22560R16.  PLEASE DESCRIBE DETAILS.  NLM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8018078,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2002","dateComplaintFiled":"09/06/2002","vin":"PLEASE PROV","components":"ENGINE AND ENGINE COOLING","summary":"WHILE DRIVING AT 65MPH AND WITH NO WARNING ENGINE COOLANT HOSE CLAMP CAME OFF, CAUSING FLUID TO LEAK OUT. THEN, ENGINE WILL START TO LOSE POWER,MAKING  IT TO BE HARD TO CONTROL VEHICLE. DEALER NOTIFIED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]},{"odiNumber":8016956,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2002","dateComplaintFiled":"08/22/2002","vin":"2MEFM74W52X","components":"VEHICLE SPEED CONTROL","summary":"CRUISE CONTROL WAS SET AT 65MPH ON THE VEHICLE.  CRUISE CONTROL WOULD NOT DISENGAGE MANUALLY OR WHEN BRAKE PEDAL WAS APPLIED.  SPEED INCREASED TO 75MPH BEFORE EMERGENCY BRAKE WAS APPLIED TO STOP VEHICLE.  MERCURY DEALER WAS NOTIFIED.  *AK  *SCC","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8017039,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2002","dateComplaintFiled":"08/22/2002","vin":"2MEFM74W92X","components":"VEHICLE SPEED CONTROL","summary":"WHEN PRESSING ACCELERATOR PEDAL IT STICKS.*AK CONSUMER STATES THAT THE ACCELERATOR STUCK ON 2 OCCASIONS DUE TO DEFECTIVE THROTTLE BODY SYSTEM, THROTTLE BODY WAS REPLACED.   *SLC","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8016839,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2002","dateComplaintFiled":"08/21/2002","vin":"","components":"ENGINE AND ENGINE COOLING","summary":"SERPENTINE BELT BROKE OFF WHILE CONSUMER WAS DRIVING, CAUSING STEERING, BRAKES, AND A FEW OTHER PARTS ON VEHICLE TO MALFUNCTION.  CONTACTED DEALER, AND  DEALER WAS NOT WILLING TO DO ANYTHING. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8012976,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2001","dateComplaintFiled":"06/28/2002","vin":"2MEFM74W02X","components":"VEHICLE SPEED CONTROL","summary":"GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. ACCIDENTLY HIT GAS PEDAL INSTEAD OF BRAKE PEDAL.*AK  *TT","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":763474,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":null,"dateComplaintFiled":"06/25/2002","vin":"2MEFM75WO2X","components":"VEHICLE SPEED CONTROL","summary":"WHEN THE CAR WAS PUT IN REVERSE THE CAR STARTED BACK AT A RAPID SPEED BEFORE THE GAS PEDAL WAS DEPRESSED.  LATER FOUND THAT THE PEDAL WAS BROKEN AND THE SPRING MISSING, MAKING THE PEDAL ALMOST TOUCH THE BOTTOM OF THE DASH.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8012433,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/10/2002","dateComplaintFiled":"06/24/2002","vin":"2MEFM74W12X","components":"VEHICLE SPEED CONTROL","summary":"WHILE PUTTING VEHICLE IN GEAR VEHICLE SPED UP WITHOUT CONSUMER APPLYING PRESSURE TO  ACCELERATOR.  VEHICLE WAS TOTALED. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK THE DEALER STATED THAT THEY WERE WAITING TO HEAR FROM FORD ON THE ENGINE VIBRATION PROBLEM.  CONSUMER WAS GETTING THE VEHICLE WASHED AND THE ATTENDANT EXPLAINED THAT WHILE ATTEMPTING TO MOVE THE VEHICLE OFF THE CONVEYOR, THE VEHICLE RACED ACROSS THE HIGHWAY AND ALTHOUGH HIS FOOT WAS ON THE BRAKE, THE VEHICLE WOULD NOT STOP.  THE VEHICLE FINALLY CAME TO A REST AFTER CRASHING INTO AN ONCOMMING VAN.  THE VEHICLE WAS TOTALLED.  *JG","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":763377,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2002","dateComplaintFiled":"06/24/2002","vin":"2MEFM74W82X","components":"ENGINE AND ENGINE COOLING","summary":"THE CARS EXHIBITS PROBLEM DESCRIBED IN BULLETIN 15415 SB630431.  DEALER CLAIMED IT WAS EXHAUST VIBRATION.  THEY REALIGNED THE EXHAUST.  THIS DID NOTHING TO CORRECT.  THE DEALER CLAIMS IT MUST BE THE WAY I DRIVE SINCE ALL THE OTHERS ON THE LOT ARE JUST LIKE. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":763375,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2002","dateComplaintFiled":"06/23/2002","vin":"2MEFM74W82X","components":"POWER TRAIN","summary":"THE TRANSMISSION WAS REPLACED.  THE VIRBRATION/SHUDDER CONTINUES.  THE GOING INTO REVERSE PROBLEM APPEARS TO BE SOLVED.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":565855,"manufacturer":"Ford Motor Company","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2002","dateComplaintFiled":"05/22/2002","vin":"2MEFM74W32X","components":"ENGINE AND ENGINE COOLING","summary":"THE VEHICLE CAUGHT FIRE WHILE IT WAS PARKED AND THE CAUSE HAS NOT BEEN DETERMINED YET. (ENCOMPASS INSURANCE)  *YH","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":8004666,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2002","dateComplaintFiled":"02/27/2002","vin":"","components":"SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL","summary":"VEHICLE ACELLERATED WITHOUT PRIOR WARNING. HE APPLIED BRAKES TO GAIN CONTROL OF  VEHICLE, BUT BRAKES FAILED TO STOP VEHICLE.    DEALERSHIP  WAS AWARE OF PROBLEM.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]},{"odiNumber":899063,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2001","dateComplaintFiled":"11/13/2001","vin":"","components":"SUSPENSION","summary":"VEHICLE DIDN'T HAVE SWAY BAR.  WHEN CONSUMER CALLED FORD THEY STATED ALL 2002 MODEL VEHICLES SHOULD HAVE SWAY BARS. CONSUMER WAS IN ACCIDENT.  CONTACTED DEALER, AND DEALER STATED SOME VEHICLES DO, AND SOME VEHICLES DON'T HAVE  SWAY BARS. PLEASE ADD VIN#. *AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]}]}