{"count":124,"message":"Results returned successfully","results":[{"odiNumber":11742848,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"06/08/2026","vin":"JM3TCBDY1J0","components":"SEATS","summary":"My passenger heated seats malfunction while I was driving. As I was driving on the highway I smelled something burning. I didn't know where the smell was coming from it was strong . Then while I'm driving on the highway my seat started to smoke a lot I got scared and pulled on side of the road. I realized my seat was the issue turned off the heated seats on the control. Step out the vehicle on side the highway I was nervous and scared standing outside my vehicle. The smoke eventually died down and cleared out. I never turned it back on and put a small piece of tape over the hole it burned through my seat.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11742255,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2026","dateComplaintFiled":"06/05/2026","vin":"JM3TCADY2J0","components":"ENGINE","summary":"My wife was driving the vehicle when the emergency lights started going off. She had to pull over because the car wouldn't run and said it was overheated. All the maintenance has been done to the car. We took it to the dealership and they said it is a cracked head and it is a known issue. They even issued a extended warranty for it. It is TSB 01-002/23. There should be a recall on this not just a partial credit.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11731137,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/14/2026","vin":"JM3TCBCY3J0","components":"POWER TRAIN","summary":"My 2018 Mazda CX-9 with the SKYACTIV-G 2.5T engine has been diagnosed with a cracked cylinder head, cracked exhaust manifold, and cracked turbocharger at approximately 88,000 miles. This is a known design defect documented in Mazda TSB 01-002/23 and addressed by Customer Service Program CSP11, which extended the powertrain warranty to 10 years/120,000 miles for coolant leaks at the cylinder head. The TSB identifies exhaust manifold deformation and residual production stress as root causes of the cylinder head cracking. In my vehicle, the failure has extended to the exhaust manifold and turbocharger, both directly mounted to the cylinder head in the same high-stress zone. The turbocharger on this engine is a coolant-cooled unit. As coolant leaks from the cracked cylinder head, the turbocharger is deprived of its cooling supply, leading to excessive heat buildup and eventual cracking of the turbo housing. The turbo damage is a direct consequence of the cylinder head defect Mazda has already acknowledged. CSP11 covers the cylinder head but does not address consequential damage to the exhaust manifold and turbocharger caused by the same defect. I am requesting the NHTSA investigate whether Mazda's remedy is sufficient and whether a formal recall is warranted given the risk of sudden engine failure at highway speeds.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11725165,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2026","dateComplaintFiled":"03/18/2026","vin":"JM3TCBEY2J0","components":"ELECTRICAL SYSTEM","summary":"The liftgate (trunk) opens sporadically. The system keeps trying to open the truck and it's causing a parasitic drain on my battery. I was stranded 2 hours from my home due to this. My trunk would sporadically beep three times, that is the only warning I received. There are safety recalls for other year of Mazda cx-9 but not my specific even though I am having the same issue.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11723876,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2026","dateComplaintFiled":"03/12/2026","vin":"JM3TCBEY6J0","components":"SERVICE BRAKES,ENGINE","summary":"My 2018 Mazda CX-9 experienced catastrophic engine damage after a radiator failure allowed coolant to enter the engine. The vehicle provided no dashboard warning, overheating alert, or coolant warning before the failure occurred. Modern vehicles are designed to alert drivers to overheating or cooling system failures. The lack of warning prevented me from addressing the issue and resulted in catastrophic engine damage. I believe this represents a potential safety defect in the vehicle\u2019s cooling system monitoring and warning system.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11719629,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2026","dateComplaintFiled":"02/21/2026","vin":"JM3tcbcy1j0","components":"SEATS","summary":"The adjustable rails holding the rear left seat in place no longer latch. It is available for inspection. This is the most common place for a car seat in this car. In the event of a crash the seat would slide forward. The seat belt attaches to the seat so there would be little restraint on the rear passenger. The mechanic who attempted a repair stated Mazda does not sell this part, only sells a replacement for the entire seat, about $5000. There were no symptoms, when adjusting the seat the rail just stopped holding the seat firmly in place when the adjusting bar was released.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11716057,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2025","dateComplaintFiled":"02/05/2026","vin":"JM3TCBCY0J0","components":"ENGINE","summary":"Here the facts, bought a car out of state (Illinois) from Iowa with 130,131 miles on Sept 12th 2025, Mazda CX9,  the dealer did not disclose any problems with the car, after 3 months of ownership, the car overheats on highway whit family including a [XXX]  infant, white smoke under the hood and exhaust pipe, towed home, radiator was replaced, few days after that a coolant leak, vehicle was sent to an authorized Mazda dealership for diagnose, the technician told us, according to Mazda procedures, a cod P111A, the vehicle's engine reached unsafe level of temperature and the whole engine needs to be replaced because a cracked head cylinder. This problem is well known by Mazda because they addressed on a TSB01-002/23 and  CSP11 extended warranty, there is a flaw in the design of the engine near the cylinders manifold area, that cracks the engine and requires a full replacement of the engine. its just a flaw in the design of the engine. This issue can appear at any point threatening the life of the occupants of the vehicle  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11713860,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2026","dateComplaintFiled":"01/28/2026","vin":"JM3TCBCY5J0","components":"ELECTRICAL SYSTEM","summary":"Passenger seat heater either had a grounding issue or shorted out, causing to seat to start smoldering and catching fire, destroying the seat.  There has been recalls and lawsuits for this specific issue on this model in other years, but not for this model year.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11694595,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2025","dateComplaintFiled":"10/20/2025","vin":"JM3TCACYXJ0","components":"VISIBILITY/WIPER","summary":"Passenger side sun visor will not stay in place. Cannot lock it in up position, which means it droops. Causing sight of vision impairment.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11686751,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2025","dateComplaintFiled":"09/11/2025","vin":"JM3TCBDY4J0","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION","summary":"[XXX]  2018 MAZDA CX-9 GRAND TOURING 89014 MILES  Date: 9/11/2025  To: Mazda North American Operations Attn: Customer Experience Center 7755 Irvine Center Drive Irvine, CA 92618 USA  Subject: Formal Complaint Regarding Safety and Technical Issue \u2013 2018 Mazda CX-9  Dear Mazda Customer Experience Team,  I am writing to formally lodge a complaint regarding a serious safety and technical issue I have experienced with my 2018 Mazda CX-9. After a recent inspection conducted by Mazda Koch 33, it was brought to my attention that the engine wiring harness is defective and may potentially cause a fire or result in burns, posing a severe safety risk to me, my passengers, and others on the road.  This issue is deeply concerning and unacceptable, especially considering Mazda\u2019s reputation for reliability and safety. A fault in the engine wiring harness, particularly one that has the potential to ignite or burn, should be treated with the utmost urgency. It is troubling that such a critical component could present such danger.  My vehicle has been serviced and maintained regularly, and I was not made aware of any recall or technical service bulletin that addressed this defect until the inspection. Given the nature of the defect, I believe this may be a manufacturer defect, and I request that Mazda:  Immediately investigate and confirm whether this issue falls under an existing recall or known defect.  Take full responsibility for replacing or repairing the affected wiring harness at no cost to me.  Provide assurances in writing that my vehicle is safe to operate.  Offer compensation or a loaner vehicle if the repair process renders my vehicle unusable for any period of time.  Please consider this a formal request for immediate corrective action. I expect a prompt response within 10 business days of the date of this letter. If I do not receive a satisfactory resolution, I will be compelled to escalate this matter further through consumer protection agencies, such as the  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11685844,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2025","dateComplaintFiled":"09/09/2025","vin":"JM3TCBDY4J0","components":"POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord  -Forworad smart city brake support malfunction  -smart brake system  -front camera sensor malfunction","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11682407,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2025","dateComplaintFiled":"08/22/2025","vin":"JM3TCADY5J0","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I am submitting this recall request because my vehicle has experienced repeated incidents of a serious safety issue. While driving\u2014most often on the highway\u2014a warning appears that says \u201cSmart System Brake Malfunction.\u201d Immediately after, the car begins braking on its own without driver input.  This has happened multiple times and, based on online reports, it appears to be affecting many Mazda vehicles across different models and years. Each time, I have been forced to pull over, turn off the car, and restart it to temporarily resolve the issue.  This is extremely dangerous, especially at highway speeds, as it creates a high risk of rear-end collisions and sudden loss of vehicle control. When reported to Mazda, the concern was dismissed as a \u201csensor issue,\u201d but the repeated nature and widespread reports suggest a potential systemic defect that requires urgent investigation and recall.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11681066,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2025","dateComplaintFiled":"08/16/2025","vin":"JM3TCBBY9J0","components":"ENGINE","summary":"Cracked cylinder head/leaking coolant.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11674928,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2025","dateComplaintFiled":"07/21/2025","vin":"JM3TCBCY7J0","components":"ENGINE","summary":". In January 2024, I purchased a used 2018 Mazda CX-9. The vehicle ran well until [XXX], when I discovered an engine coolant leak. My mechanic diagnosed it as a known defect involving the cylinder head.  My husband contacted Mazda Customer Service (CS), and they advised us to get an official diagnosis from a Mazda dealer. We brought the car to Orland Park Mazda, where a diagnostic confirmed the defect (report attached). We later received an email from Mazda CS saying that since our car was at the dealership, Mazda would take the lead in submitting the goodwill repair claim (email attached).  When we followed up with Orland Park Mazda, they informed us that no one from Mazda CS had contacted them to authorize the repair. We relayed this to Mazda CS and gave them the direct number of our service advisor, Adrian. Mazda CS said they would follow up and get back to us within 48\u201372 hours.  On a follow-up call, I spoke with Nancy at Mazda CS, who again told me that our case manager Cindy would contact us within 48\u201372 hours. Instead, we received an email denying the repair, stating the vehicle exceeded the 120,000-mile limit for the extended warranty (our vehicle has 133,500 miles).  While our car is outside the warranty period, this is a textbook case of a well-documented defect covered under TSBs for the 2018 CX-9. Mazda has previously approved goodwill engine replacements for other customers well beyond this mileage. We are seeking fairness and consistency in handling known product defects. Our request is that Mazda approve the engine repair under goodwill coverage as they have in many similar cases.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11673548,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"07/14/2025","vin":"JM3TCBCYXJ0","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly.  I take my car into Mazda dealership for maintenance/oil changes and it has never been addressed as an issue, but I'm concerned.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11657829,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2024","dateComplaintFiled":"04/30/2025","vin":"JM3TCBCYXJ0","components":"ENGINE","summary":"Our Mazda CX-9, having roughly 86,000 miles, had catastrophic engine failure while driving. This is caused by coolant leaking at the cylinder head and around the exhaust manifold. This in turn caused a crack in the engine block. Mazda refused to fix this as it wasn\u2019t a \u201crecall\u201d and only a tsb sent out. 1000 of people have reported this issue, causing failure while driving but Mazda will not recall the engines nor fix them under an extended warranty. After a 4 month battle with Mazda they refused to fix this in our car even though they know the engine is a bad manufacturing issue. A recall needs to be made and Mazda needs held accountable.  Our exact cause was exactly what the TSB stated but Mazda stated our crack was not in the correct spot. They need a recall covering all engine block cracks due to faulty manufacturing","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11654683,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2024","dateComplaintFiled":"04/15/2025","vin":"JM3TCBDY6J0","components":"ENGINE","summary":"coolant leaking from engine block cracked cylinder head","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11654693,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/15/2025","vin":"JM3TCACY3J0","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"1.  The navigation has a frosted crackle appearance framing the screen.  It is difficult to read the navigation when needed.  I know this has happened to other models of this vehicle and those were recalled and covered.  2.  The brake senor keeps going off stating \"SMART BRAKE SYSTEM MALFUNCTION\".  This goes off repeatedly while driving.  3.  Then a second message pops up and reads \"FRONT RADAR SENSOR SYSTEM MALFUNTION\".","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11630249,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2024","dateComplaintFiled":"12/11/2024","vin":"JM3TCBCY1J0","components":"STEERING","summary":"Steering makes knocking noises when turning. It happened suddenly with no damage to car to cause it. It was fine prior to parking, when the car was restarted and the wheel was turned knocking noise started. Mechanic found there is a tsb for this problem but no recall.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11624426,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2024","dateComplaintFiled":"11/10/2024","vin":"JM3TCBCY8J0","components":"ENGINE","summary":"Fan is not working and car is overheating when driving in traffic or low speeds - from forums this seems to be a common issue with this make/model and year","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11624296,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2024","dateComplaintFiled":"11/08/2024","vin":"JM3TCBDY7J0","components":"ENGINE","summary":"coolant leaks at the cylinder head around the exhaust manifold. Caused crack in the head. The Mazda 2.5t engine has this common issue that Mazda knows about.  Mazda has a bulletin out but has not issued a recall.  Car over heated and I was left stranded. Took car to mechanic who says I need to replace my entire engine.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11622142,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"10/27/2024","vin":"JM3TCBEY4J0","components":"ENGINE","summary":"My vehicle was low on antifreeze. I brought it into  the dealer and had them look at it. They told me there was an antifreeze leak inside the engine. I told them, I think there's a service bulletin on it. TSB-01-013-21 And there are updates to it. They told me that the antifreeze leak does not pertain to this service bulletin. I told them, how can that be? When it's an antifreeze leak with an engine that only has 66000 miles on it so far. I spoke to mazda customer service in California They said the dealer is  trying to get some financial relief for me to replace a $10000 engine. Which they said is on back order till march 2025. I said how can this leak not be a problem when the engine is on back order, I feel that this should not have happened With a engine, that has 66000 miles on it? And it should be fixed free of charge because  antifreeze leak is a known problem with these engines since 2016, and they never notified me to bring it in and have the defective part fixed Which causes the antifreeze leak. If they did that, my engine would not have blown and would not need replacement. I'm hoping they understand and do the right thing and fix this.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11620834,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"10/20/2024","vin":"JM3TCABY1J0","components":"ENGINE","summary":"I purchased a 2018 Mazda cx9 from a local used car dealer several weeks ago. Check engine light came on after a few weeks for cylinder 3 misfire and there was a steep decline of the vehicle performance (hard start, rough idle, lower mpg, sluggish driving). Took it to Berge Mazda who charged me for diagnostics/spark plugs, and ignition coil. They informed me the next steps were a compression tests, fuel injectors and if that didn\u2019t fix the problem then they wanted to strip down the engine to evaluate the cylinder head. At this point I decided to take it to my local mechanic who I trust, he diagnosed a cracked cylinder head. Now I\u2019m stuck with a car I just bought that\u2019s unsafe to drive needing a 6-8k repair. Upon further research there is a widespread problem with Mazda\u2019s manufacturing of there cylinder heads on certain models (including the 2018 Mazda cx9). This is confirmed by TSB\u2019s from Mazda along with a class action lawsuit recently filed. Upon more research on my vehicles history, I gathered that my vehicle was traded into Horne Mazda and then a couple days later auctioned to the used car dealer I bought it from. The fact that Mazda is selling off their own defective vehicles that are unsafe at auctions is absolutely disgusting and something needs to be done about it.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11618999,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"10/09/2024","vin":"JM3TCADY4J0","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"- My 2018 Mazda CX 9 started stalling and jittering at idle and then eventually during slow driving. - Next day I got a check engine light, took to Mazda service center at the dealership I have been going to for last 6 years since I bought the car. - Service center diagnosed that there was a coolant leak through the cylinder head which seems to have cracked.  - Further investigation indicated that this has been identified on many other similar Mazda engines and a Technical Service Bulletin had been issued by Mazda to Dealers.   - On probing initially, dealership declined they were aware of any such problem. - The amount of repair for the engine replacement (cylinder head and other parts) is exuberant and is almost half of the value of my car, and is not expected for a low 44,000 miles car. - This had posed safety issue for my family since the stressed engine with leak in cylinder head could lead to fire and fatality. - I am awaiting response from Dealership and Mazda corporation case#[XXX] for a response especially when this issue has been filed under a class action lawsuit: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11617788,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"10/02/2024","vin":"JM3TCBDY3J0","components":"ENGINE","summary":"Engine cylinder head is leaking coolant. This is a known issue by Mazda as they have submitted a TSB on the issue but have yet to submit a recall. The leak causes overheating along with pollution of coolant fluid into the environment. The problem was diagnosed by a Mazda dealership. The leaking occurred before a light came on the dashboard. The light on the dashboard only came on once the engine began overheating.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11616967,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2024","dateComplaintFiled":"09/27/2024","vin":"JM3TCBCY0J0","components":"ENGINE","summary":"Over heating /coolant leak","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11615751,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2024","dateComplaintFiled":"09/21/2024","vin":"JM3TCBCY5J0","components":"POWER TRAIN,ENGINE","summary":"coolant leaks at cylinder head , Mazda of America knows issues but not willing to recall , they hava a bulletin number 01-002/23 . pls help","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11614956,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2024","dateComplaintFiled":"09/16/2024","vin":"JM3TCBDY7J0","components":"ENGINE","summary":"While driving on an interstate service drive in Michigan, my 2018 Mazda CX9 GT suddenly lost power and began flashing overheating warnings. I tried to move my vehicle to a safe spot while the warning and sudden loss of power was happening, which took a moment due to traffic flow and my family being in the car. I moved the car off the road, and let it cool. I slowly drove the car to a parts store to get coolant. Once the cooling system was filled, I brought the car home and began researching the problem. According to internet threads like Reddit this is a wide spread problem happening among Mazda vehicles with several law firms researching class action lawsuits. My car is stuck at the dealership until I can find $12,000 to fix it, and sadly there are hundreds more just like me according to sites like [XXX] and [XXX]  [XXX]   [XXX]   [XXX]   [XXX]   [XXX]   And includes a Mazda Service Bulletin which indicates that there are design faults in the original cylinder head that causes the issue and that repair techs should replace failed parts with the updated and redesigned cylinder head.      [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11611415,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2024","dateComplaintFiled":"08/28/2024","vin":"JM3TCACY5J0","components":"UNKNOWN OR OTHER,ENGINE","summary":"Approximately three weeks ago, a message on my dashboard said to pull over immediately. Your car is overheating.  I pulled over to a nearby auto shop, which indicated that I was just low on coolant.  They topped off the coolant, and everything appeared fine.    Two weeks later, I got the same message on the dashboard, saying my car was overheating to pull over immediately.  I pulled into a nearby auto parts store and purchased coolant for the vehicle. When I checked the reservoir, it was bone dry.  I added coolant and drove the car home.    The following day, I checked the reservoir to see if there was still coolant, but it was all gone.  I scheduled an appointment with the Mazda dealer to have the car inspected.  I also checked the Mazda Forum website to see if other vehicles of my make and model had similar issues since I had never experienced this before.  I found that the overheating in vehicles of my make and model was a \"known issue\" with Mazda.    When I took it to the dealer the next day, the service agent informed me that the \"known issue\" was only with the Turbo model.  I explained that my vehicle is a turbo model.  He said that Mazda did not have to cover any costs because no recall was issued, even though it is a known issue.  Mazda is now refusing to cover the repair and has indicated that the repair and replacement of the engine will cost approximately $9800.    If I had been alerted earlier, I would have been able to have the car repaired.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11610568,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2024","dateComplaintFiled":"08/23/2024","vin":"JM3TCBCY5J0","components":"ENGINE","summary":"Vehicle had bucking coming to a stop. Noticed coolant was l9w, and temp guage was fluctuating at a stop slightly. Brought it to Lester Glenn mazda in toms river NJ, service writer informed us it is the cylinder head, and that the repair is approx $11,000. Vehicle only has 85000 miles on it, and was told by dealer that there is nothing they will do. This is a known issue, with a TSB issued in 2021 due to a defect in design where the turbo charger is mounted to the cylinder head. At this point, we are requesting the manufacturer take at least part of the responsibility of the poor design they sold to the open market, that is clearly a safety hazard to my wife and 4 kids, 1 of which is an infant.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11609734,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2024","dateComplaintFiled":"08/20/2024","vin":"JM3TCADY2J0","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2018 Mazda CX-9. The contact stated that while driving at various speeds, the engine started overheating within approximately 15 minutes of driving. The contact had to pull over and wait for a while to let the engine cool down before continuing to drive. The contact stated that there was a message that the engine was overheating and to stop driving the vehicle displayed. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the cylinders due to a fracture in the cylinder head. The contact was unsure of the cylinders with the failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact found a Technical Service Bulletin regarding the cylinder head failure. The manufacturer was made aware of the failure and confirmed that the VIN was not covered under the TSB and that the TSB had expired in 2023. The failure mileage was 76,000.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11609045,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2024","dateComplaintFiled":"08/16/2024","vin":"JM3TCBEY4J0","components":"POWER TRAIN,ENGINE","summary":"Engine is leaking coolant apparently due to a cracked engine block caused by a manufacturing defect in the casting. Mazda has a Technical Service Bulletin, subject:Leaks at cylinder head and the number is 01-013/21. But they refuse to help cover their mistakes and now we owners are stuck with replacing an entire engine out of pocket. Shame on Mazda","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11605395,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2024","dateComplaintFiled":"07/30/2024","vin":"JM3TCACY4J0","components":"ENGINE","summary":"Mine Mazda 2018 CX9 had coolant leakage at 55K miles. Issue is with faulty cylinder head acknowledged by Mazda in below mentioned TSB. I open up a case with Mazda (File Number XXX). Dealer quoted 7500$ expense and  Mazda is providing assistance of 3101$. I have always serviced at Mazda authorized dealership and this issue was never reported.  TSB [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11603552,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2024","dateComplaintFiled":"07/20/2024","vin":"JM3TCBDY9J0","components":"POWER TRAIN,ENGINE","summary":"My car started leaking coolant from cylinder, it is known issue for these models, unfortunately Mazda cooperation doesn\u2019t cover the expenses, there is Service Bulletin about it, so basically so many car got affected or will affect from this problem. It is manufacturer fault, not about customer usage or mistake.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11596193,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2024","dateComplaintFiled":"06/24/2024","vin":"JM3TCBDY1J0","components":"ENGINE","summary":"\"High coolant temperature warning. Stop car at a safe place immediately \" came up. Stopped car at a mechanic and diagnosed as coolant leak onto the engine.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11595029,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"06/18/2024","vin":"JM3TCADY8J0","components":"ENGINE","summary":"Due to the flawed engine design which is well documented for these engines, ours started leaking coolant and it was eventually discovered that the head had cracked, and we were forced to have the head replaced.  This repair cost us approximately $7600.  Our hope is that Mazda will eventually issue a recall.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11594397,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2024","dateComplaintFiled":"06/14/2024","vin":"JM3TCACY6J0","components":"POWER TRAIN","summary":"My vehicle had a coolant leak st the cylinder head around the exhaust manifold. The problem was confirmed by an independent service. No warning lamps, message or other symptoms of the problem prior to the failure did not appear. The problem was detected because coolant was dropping from the powertrain to the floor. When tha catalyst was removed it was found broken due to the high temperature but the car never display a high temperature warning lamp and the temperature display remains in normal position.  The car could get on fire since no warnings or signal of high temperature was registered.  After the situation occurred, I found a Technical Service Bulletin (No 01-01321) from Mazda North American Operations regarding this issue but since the problem occurred after the powertrain warranty the dealer did not accept to repair it.  The probability that my  car could get in fire was high since no warning lamps were display.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11592673,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2023","dateComplaintFiled":"06/05/2024","vin":"JM3TCACY3J0","components":"UNKNOWN OR OTHER","summary":"The infotainment screen has spider like frost inside the screen.  I've checked and other models have had this same issue and have been recalled and repaired.  My model year 2018 is suffering the same issue and MAZDA has lagged on this problem.  Please put out a recall on this as it is a hazard when you rely on your navigation system and other components the screen assists with.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11589675,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"05/20/2024","vin":"JM3TCACY1J0","components":"ENGINE","summary":"2018 CX9 with 74k miles. Took it back to the dealer where I bought it from and have an extended warranty. They are telling me the extended warranty denied the coverage for Coolant leak, engine replacement","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11586004,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2024","dateComplaintFiled":"04/30/2024","vin":"JM3TCBCY2J0","components":"ENGINE","summary":"Cylinder head cracked at 100k. There is tsb knowing that this is a problem. It even stats that it happens during Manufacturing there was a defect. Coolant is leaking out the back side of the motor. Causing a over heating conditions stranding my family on the side of the highway.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11585527,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"04/26/2024","vin":"JM3TCBCY8J0","components":"ENGINE","summary":"The 2018 Mazda CX-9 has been experiencing significant engine coolant leaks, which are suspected to stem from a manufacturing defect. The coolant leaks appear to be primarily caused by a casting defect in the engine block or cylinder head, exacerbated by the pressure and heat from the attached turbocharger. These defects lead to coolant escaping from areas that are typically obscured behind the exhaust manifold and turbocharger, making early detection difficult without detailed inspection.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11583243,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2023","dateComplaintFiled":"04/16/2024","vin":"JM3TCACY8J0","components":"SUSPENSION","summary":"While I have not been involved in an accident yet, I have discovered an issue that is believed to be the same issue that other models are covered under a recall, yet for some reason my VIN is not included. The bulleting reference number is 02-001/20 that covers MAZDA 2016-2020 CX-9 models. I have a 2018 CX-9 touring that is exhibiting the exact action of the recall which is \"creaking noise from front lower arm bushing/clunking noise from front shock absorber coil spring when driving over bumps\". It is only getting worse as time goes on. I am confused as to why some vehicles would be included in this recall yet my year model is experiencing the same issues but is not covered under the recall. I don't know if people are not reporting it, which is why I am filling out this report today.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11583106,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2024","dateComplaintFiled":"04/15/2024","vin":"JM3TCBDYXJ0","components":"ENGINE","summary":"Car started leaking coolant, and running rough / stalling. Eventually overheated due to lack of coolant. Mazda dealer reports Cylinder Head crack as the root cause of the issue. Car has 106K miles - and seems to have the same problem as referenced in NHTSA 10232269  [XXX] )  Mazda has decided to decline to offer any financial assistance in the repair. Replacement cost for just the cylinder head (not a complete engine) was quoted by a Mazda dealership to be $6800 - $7200. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11576133,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2023","dateComplaintFiled":"03/08/2024","vin":"JM3TCBEY8J0","components":"ENGINE","summary":"Engine coolant leaks at cylinder heads I started noticing the problem at around 50000 miles its a small coolant leak but car is almost 6 years old and now 54000 miles","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11568859,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2024","dateComplaintFiled":"01/30/2024","vin":"JM3TCBDY0J0","components":"ENGINE","summary":"I recently bought a Mazda CX-9 and noticed that my vehicle was slightly overheating. The coolant level was very low. I took it back to the dealership I bought it from and they confirmed that there was a crack in the cylinder head and are working on the repair. After further research, I am seeing this is common with these models. Mazda is aware but not taking responsibility.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11566536,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2024","dateComplaintFiled":"01/19/2024","vin":"JM3TCBCY2J0","components":"ENGINE","summary":"Cracked Cylinder Head Verified by Mazda Dealer . Noted it seems to be a very common problem with Mazda cx9 2018 models and has Multiple TSB on issue so I kept very close eye on car and took it in as soon as I smelled burning smell suggesting a leak , before the car had the chance to overheat and put myself and kids in danger. My car is under 40k miles for a 2018 with consistent maintenance  - this is known problem since 2021 and needs to result in a recall.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11566091,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2024","dateComplaintFiled":"01/17/2024","vin":"JM3TCBBY5J0","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Mazda has a known technical service bulletin [XXX] which has numerous engine cylinder heads which leaks coolant causing the engine to overheat without warning. On new cars. Mazda knows it\u2019s an issue and has not pushed this information down to its consumers.  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11564928,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2023","dateComplaintFiled":"01/11/2024","vin":"JM3TCBDY4J0","components":"UNKNOWN OR OTHER","summary":"Cracked cylinder head which lead to coolant leak.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11561290,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2023","dateComplaintFiled":"12/21/2023","vin":"JM3TCBCY7J0","components":"ENGINE","summary":"Engine coolant leaking due to cracked cylinder head, found by Mazda dealership service inspection and diagnostics.  Powertrain warranty only covers this until 80,000 miles, our vehicle is 116,000.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11560367,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2023","dateComplaintFiled":"12/15/2023","vin":"JM3TCBCY6J0","components":"POWER TRAIN,ENGINE","summary":"At 102,000 miles I have a cracked cylinder head","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11558860,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2023","dateComplaintFiled":"12/06/2023","vin":"JM3TCBDY3J0","components":"ENGINE","summary":"Cracked cylinder head resulting in no heat, leaking coolant and risk of overheating and fire.  Crack on backside of cylinder head near exhaust manifold bolts.  Weight of exhaust manifold is too much for the cylinder head and results in a Crack around the bolt.  Cylinder head was casted too thin at the factory resulting in the head no being able to support the weight of the turbo and exhaust manifold.  Mazda is not covering the defect under goodwill when customer is outside of warranty even though it effects every 2.5 turbo engine made between 2015 and 2020.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11558288,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2023","dateComplaintFiled":"12/04/2023","vin":"JM3TCABY9J0","components":"ENGINE","summary":"The contact owns a 2018 Mazda CX-9. The contact stated that while the vehicle was parked, he observed condensation under the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that while the vehicle was parked, he observed condensation under the engine compartment and on the top of the engine. The vehicle was taken to an independent mechanic where it was diagnosed that there was a crack in the cylinder head and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 68,000.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11554416,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2023","dateComplaintFiled":"11/09/2023","vin":"JM3TCBCY6J0","components":"ENGINE","summary":"My 2018 Mazda CX-9 developed a rapid overheating issue which was determined to be caused by a cracked cylinder head. This was a known issue by Mazda as noted in a technical service bulletin (Mazda TSB 01-013/21).  I've been told by Mazda corporate and the Mazda dealership where the car is currently parked that this bulletin means nothing and will they will not cover the cost of repair. My extended warranty is also telling me that they will not cover the cost of repair because they don't cover damage caused by overheating.  Even though The leak caused the overheating in the first place.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11552567,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"10/30/2023","vin":"JM3TCBEY8J0","components":"ENGINE","summary":"Coolant leak in the 3rd cylinder, causing the car to overheat and cracking cylinder head, making inoperable.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11551210,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"10/21/2023","vin":"JM3TCBEY1J0","components":"ENGINE","summary":"We noticed a coolant leak and took vehicle in for service. Told that engine has a Coolant Leak at Cylinder Head  [XXX] . 5 year old vehicle,  56k miles. No other warnings. All maintenance has been previously performed as required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11549523,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2023","dateComplaintFiled":"10/12/2023","vin":"JM3TCACY4J0","components":"ENGINE","summary":"As I was driving 26 mile trip to work I noticed a red light illuminated on dash indicating the temp was about 240-260. I pulled into the parking lot immediately turned car off. After work (8 hour shift) drove home temp stayed at 200-210. The next morning I took it to the mechanic I\u2019ve used for years. He did a visual detailed inspection finding that the water or antifreeze in the radiator was low. The antifreeze in the over flow tank was about an inch or so above the \u201cL\u201d line. He said there may have been an air pocket in it, a leak, water pump or thermostat going out. Watch the fluid levels daily, if the lower again take it to the dealership where I purchased it (4 months ago with 106K miles on it). I do have a 3 year or 30,000 mile warranty through the dealership. 4 days later I was very observant watching the temperature gauge. It went up to 240 briefly, so I got home and had my ex-husband check it. Both the radiator and the overflow tank were bone dry. Topped off radiator with antifreeze and the overflow tank to the \u201cF\u201d line. Car had cooled and right before topping fluid started. There is no noticeable sign of a leak (smell, white smoke from exhaust, visible puddles of anything on the motor or the ground where I\u2019ve parked. Today is Thursday 10/12 and I can\u2019t get an appointment with dealership until Tuesday. I\u2019ve been reading a lot online about this being a very repetitive issue. In some cases new engine replacement required. Mazda is well aware of not a few but NUMEROUS issues and complaints, a recall is needed for this situation. Right is right and fair is fair!!","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11549216,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2023","dateComplaintFiled":"10/10/2023","vin":"JM3TCBCY8J0","components":"POWER TRAIN,ENGINE","summary":"Went in to the mechanic to get a regular oil change and noticed a liquid slushing sound after starting the car up. Was informed that there is a major coolant leak somewhere in the car. Took it to Mazda dealership right away who confirmed that it is a cracked cylinder head.   I got lucky that the car did not overheat on the road and happened to catch it in the nick of time. No check engine lights or low coolant lights came on at all.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11547442,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2023","dateComplaintFiled":"09/30/2023","vin":"JM3TCADY2J0","components":"ENGINE","summary":"Coolant leak not from radiator but from the engine","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11546945,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2023","dateComplaintFiled":"09/27/2023","vin":"JM3TCBCY9J0","components":"UNKNOWN OR OTHER","summary":"GPS touchscreen developed cracks described as inside-frosting or spide-web.  Mazda had a recall for 2015-17 years models for the same problem, but they are reluctant to recall 2018 models. In 2019, Mazda discontinued selling touch-screen GPS, but it refused to extend recall for 2018 models.    I took my car to the dealership and the cost of repair is $2400.  The dealer did not find any damage caused by external force.  Hence, this is the same recall issue with poor hardware and craftsmanship.     I would like to ask NHTSA to compel Mazda to do a recall for CX9 2018 GPS touchscreen.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11546083,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2023","dateComplaintFiled":"09/22/2023","vin":"JM3TCBDY3J0","components":"ENGINE","summary":"Car started idling rough and losing power at 135000 miles. Then started to overheat.  Mechanic noticed coolant was low and added some.  Problem continued to get worse and now engine won\u2019t turn over. Mechanic said it was a cracked head leaking coolant into engine and it\u2019s a known problem with the CX-9.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11545262,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2023","dateComplaintFiled":"09/18/2023","vin":"JM3TCBCY4J0","components":"ENGINE","summary":"Just noticed coolant leak during oil change.  Vehicle has 77,000 miles.  Power train warranty is only to 60K.  The vehicle is undriveable without major engine work or engine replacement.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11542796,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2023","dateComplaintFiled":"09/05/2023","vin":"JM3TCADY4J0","components":"ENGINE","summary":"The cylinder head cracked and leaked engine coolant at 72K miles. This is a known design flaw IAW TSB 01-007/22.  Vehicle overheated.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11541779,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2023","dateComplaintFiled":"08/30/2023","vin":"JM3TCBDY0J0","components":"ENGINE","summary":"Coolant leak from casting defect. Common issue.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11541472,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2023","dateComplaintFiled":"08/29/2023","vin":"JM3TCBDY6J0","components":"ENGINE","summary":"The vehicle started leaking coolant, I had it towed to dealer to prevent further damage. They said it has a cracked head, which is a known issue with the 2016-2019 Mazda's, and is acknowledged by Mazda to be their fault. They have posted on a service bulletin that it was caused by added stress during manufacturing. Like many others, they want me to pay over 8k dollars for the repair. This is ridiculous as Mazda has stated that it is their fault.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11541476,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"08/29/2023","vin":"JM3TCABY4J0","components":"ENGINE","summary":"I noticed my 2018 mazda cx9 Sweet smell coming out of the engine.. When we were driving, a memo came up on my car screen and says please turn off vehicle as soon as possible, overheating. I was Scared That my car could have stopped in the middle of the freeway with my kids in it. My current was low. My engine was really hot and so we took it in to Mazda dealer. They diagnosed my car, and they said it had a cracked cylinder head by the exhaust manifold and because of that, it overheated my engine. This is a manufacturer problem. And it could have harmed my family. Mazda now doesn't wants to help me fix my this car,  even when admitting they are fully aware of it. This happening on a freeway would have caused a major accident. There are Technical service bulletin on this case but people are Still in danger.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11540793,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2023","dateComplaintFiled":"08/25/2023","vin":"JM3TCBCY2J0","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2018 Mazda CX-9. The contact stated that while the vehicle was parked, he noticed an abnormal odor inside the vehicle. Upon inspecting the vehicle, the contact found a trail of coolant. The vehicle was taken to an independent mechanic, who confirmed that coolant was leaking, and referred the contact to the dealer for a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,080.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11539435,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2023","dateComplaintFiled":"08/18/2023","vin":"JM3TCBEY8J0","components":"ENGINE","summary":"Driving on a major highway, when the engine overheating temperature light appeared on the instrument cluster. Seconds later it appeared and felt as if the engine would seize and come to an abrupt halt in the middle of a major highway. Thankfully I was able to quickly find a place with room to pull over, avoiding a potential collision. The engine coolant abruptly leaked/exited from the vehicle. I believe there is a service bulletin (No.- 01-002/23), but still no signs of a Recall being issued in reference to this safety concern.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11536484,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2023","dateComplaintFiled":"08/04/2023","vin":"JM3TCACY5J0","components":"ELECTRICAL SYSTEM","summary":"There is a recall for Mazda 2016-2017 infotainment screens where they will show signs of cracking under the plastic and the screen will reboot. I have a 2018 CX-9 and Mazda corporate acknowledged the issue but only offered 15% of the price of a replacement part instead of replacing it. They said my VIN was not part of the original recall. I informed them this was a safety concern and then did not care.    Case number - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11535473,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2021","dateComplaintFiled":"07/31/2023","vin":"JM3TCBCY2J0","components":"SEAT BELTS","summary":"The seat belt in the center seat of the middle row of seats is locked in unusable position.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11533550,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2023","dateComplaintFiled":"07/20/2023","vin":"JM3TCACY2J0","components":"ENGINE","summary":"Started smelling coolant through AC and noticing that temp would momentarily spike to 240 before going back down to 200. My independent mechanic diagnosed it as a coolant leak in the cylinder head related to Mazda Tech Service Bulletin 01-002/23 (https://www.tsbsearch.com/Mazda/01-002-23). Took it to Mazda dealership, they confirmed a coolant leak and wish to replace the whole engine. Problem is that vehicle 1) has 105K miles and is not under warranty 2) Mazda engines are on back order and may not be available until November. I am going through an appeal process with Mazda right now to try to get some relief from a 9K repair bill. Disappointed that this known issue ( several threads in the Mazda forums ) is not getting the attention from Mazda that it deserves.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11532749,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2023","dateComplaintFiled":"07/17/2023","vin":"JM3TCACY7J0","components":"ENGINE","summary":"A coolant leak appeared around 62,000 miles. Car started overheating and come to find that I had no more coolant left in the reservoir. I filled it back up and drove it to the mechanic, after almost a week in the shop and have been quoted over $2k for the fix. There is a TSB out on this issue. It is a known issue apparently from a casting defect in the heads / block.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11527344,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2023","dateComplaintFiled":"06/16/2023","vin":"JM3TCBDY6J0","components":"ENGINE","summary":"A coolant leak appeared around 60,000 miles. I caught it in the right time as I had no more coolant left in the reservoir. I filled it back up and drove it to the Mazda dealership - I did not overheat at all so no warning lamps appeared.       Upon taking it into the Mazda dealership, the engine was pulled and it was discovered that the cylinder head was cracked. This requires a new engine.   There is a TSB out on this issue. It is a known issue apparently from a casting defect in the heads / block.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11526531,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2023","dateComplaintFiled":"06/12/2023","vin":"JM3TCBCY8J0","components":"VISIBILITY/WIPER","summary":"My sunroof exploded while driving.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11525408,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2023","dateComplaintFiled":"06/05/2023","vin":"JM3TCADY6J0","components":"ENGINE","summary":"coolant leaks at the cylinder head around the exhaust manifold , safety was compromised by car overheating in the middle of extremely high level traffic, problem confirmed by Mazda dealership, only inspected by dealership, there was no warning indicators from the vehicle. I could smell antifreeze the day before it overheated.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11523363,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2023","dateComplaintFiled":"05/22/2023","vin":"JM3TCBEY3J0","components":"ENGINE","summary":"A known faulty cylinder head in these cars is breaking. A simple search of the web shows numerous owners have had the same problem. Mazda dealers KNOW it is a problem. They have upgraded the part, but it comes at a cost of approximately $7800 to owners of said vehicles.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11522720,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2023","dateComplaintFiled":"05/18/2023","vin":"JM3TCBDY0J0","components":"ENGINE","summary":"Engine cylinder head cracks open due to bad design where turbo puts too much weight and vibration resukting in coolant leaking out of engine.  Mazda has a bulletin out for this issue and I took it to a Mazda dealer for repair. They confirmed this was the issue.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11521825,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2023","dateComplaintFiled":"05/13/2023","vin":"JM3TCBCY2J0","components":"UNKNOWN OR OTHER","summary":"Sorry there was no incident","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11521555,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2023","dateComplaintFiled":"05/11/2023","vin":"JM3TCACY6J0","components":"ENGINE","summary":"Bought car new in 2018. At 72,600 observed coolant leaking from backside of motor. Carried to Classic Mazda of Texarkana,TX for diagnostic test. Has a cracked cylinder head.Mazda refused to pay to fix or assume any responsibility for the design flaw. Turbo charger is too close to the cylinder head causing heat issues over time resulting in cracked head/coolant leak.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11515906,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2023","dateComplaintFiled":"04/07/2023","vin":"JM3TCBCY5J0","components":"ENGINE","summary":"Coolant leak at cylinder head. It is available for inspection.  Driving on the highway and the car overheating light came on.  Yes it has been reproduced and diagnosed as part of the TSB 01-013/21. No warnings, no notice of leaks before this happened.  Noticed this in January - and thought it was just a one off and had the coolant topped off. Nothing happened until a month later that is when I took it to the mazda dealer.  Safety issue as no one knows about it until their light comes on and they take it to the dealer to look at. Having this happen in the middle of nowhere on a highway with three small kids is a nightmare. This issue needs to be investigated. It is definitely a safety issue. It is shocking to know that Mazda has known about this for a couple years now based on the date of the TSB. A letter, at the very least, should have been sent out to all owners. Instead they let us all sit with a ticking time bomb that will be cost prohibitive to fix.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11515492,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2023","dateComplaintFiled":"04/04/2023","vin":"JM3TCBCY1J0","components":"POWER TRAIN","summary":"The vehicle has a cracked cylinder head as a result of stress put on the block from a bad exhaust manifold design. This is a known issue to Mazda and service bulletin was sent out to all their dealerships in 2021. Mazda only offered to pay a very small portion of the repair and puts the rest of the cost on the customer. Luckily I caught the issue early but this could have been dangerous if the car overheated and the engine failed on the highway. There are countless other stories of consumers having the same issue with the CX-9 and CX-5 of the same year. Many resulting in engine failure.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11514555,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2021","dateComplaintFiled":"03/30/2023","vin":"JM3TCBDY5J0","components":"UNKNOWN OR OTHER","summary":"Infotainment screen has spider cracking from faulty screen when manufactured. Open TSB stating this and Mazda refuses to replace under warranty after 5 months of owning vehicle, spider cracks got worse this year. When i got more spider cracks i contacted mazda support since the first time I contacted a local dealer. Mazda support denied replacement because \u201c i do not get my car serviced through mazda\u201d, this screen issue has nothing to do with a car being serviced. This is a safety issue as you can not see parts of the screen and will only get worse and make the whole screen inoperable when using navigation.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11514604,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2023","dateComplaintFiled":"03/30/2023","vin":"JM3TCADY7J0","components":"POWER TRAIN,ENGINE","summary":"I own a 2018 Mazda CX \u2013 9 with only 53,300 miles.  I noticed something was wrong with my engine and had no idea what the issue was.  My car would not shut off immediately when I turned it off and the fan was on super high speed.  The day before my appointment with my mechanic, the engine light turned on.  I was stuck in a parking lot and a friend suggested I use his car to go buy coolant just in case it was needed.   Sure enough, I was completely out of coolant.  When my mechanic inspected the car he told me I had a coolant leak and suggested I take it to the dealer as they would know immediately what the problem was.  I started researching to see if this was a defect and sure enough, Mazda has been aware of the defect with the cylinder head (TSB) not supporting the turbo of the engine causing it to crack and mix with the engine oil in various models for years, yet continue to sell cars with this known defect.  I understand that it may not be life threatening yet!  But it could have been should my engine had blown while I was on the freeway causing a horrific accident.  How are they allowed to continue manufacturing and sell cars with a known issue for years and not even be reuqired to make a recall to have the part replaced with a stronger one?  This is issue is happening to 100's of customers worldwide.  This is something that should be investigated.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11511374,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2023","dateComplaintFiled":"03/11/2023","vin":"JM3TCBEYXJ0","components":"POWER TRAIN,ENGINE","summary":"Coolant leak into cylinder head, resulting in overheating and blown head gasket.  Repair cost was $7k to resurface cylinder head and replace gasket.   Repair did not fix issue, likely due to unseen cracks or warping to cylinder head.   Will require rework, likely entire engine replacement, as the defect cannot be corrected.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11510436,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2023","dateComplaintFiled":"03/06/2023","vin":"JM3TCBCY7J0","components":"ELECTRICAL SYSTEM","summary":"The infotainment system screen has developed several cracks in the upper left-hand corner of the screen. Often time these cracks look like spiderwebs or frost --it's commonly referred to as \"spider cracking.\" This is the second time my vehicle has had this issue. At the present time, the cracks are contained to the upper left-hand corner of the screen, but they are getting larger. The vehicle has been inspected by my local MAZDA dealership and I'm awaiting a resolution. As I understand, this is a known issue with 2016-2017 model years and a TSB has been issued for these years. MAZDA should extend the TSB to 2018 and beyond.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11508426,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2023","dateComplaintFiled":"02/21/2023","vin":"JM3TCBDY4J0","components":"ELECTRICAL SYSTEM","summary":"The main infotainment display randomly exhibited \"spider cracking\" which obstructs the view of the material being displayed within the screen. It is unsafe because the operator is unable to see maps, time, locations, controls, reverse cameras, etc. All of these are displayed in the screen and, due to the manufacturing defect, the operator is distracted by straining to see what is displayed behind the cracking. This is a well documented issue plaguing Mazda vehicles. Mazda has admitted it as defective, and are fixing the problem in the 2016-17 models. However, the 2018 model (which has the same screen as the 2016-17) is being refused. The fix needs to be extended to the 2018 model and beyond since it iw clear this it is still a widespread issue. It is well documented that once the cracking starts, it quickly spreads to the entire screen if not repaired, causing even more danger to the operator who will be distracted while attempting to see the display behind the screen.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11507063,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2023","dateComplaintFiled":"02/13/2023","vin":"JM3TCBCY0J0","components":"POWER TRAIN,ENGINE","summary":"This weekend Mazda CX-9 started leaking coolant from the firewall side.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11501873,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2023","dateComplaintFiled":"01/15/2023","vin":"JM3TCBCY8J0","components":"ENGINE","summary":"Driving the car home from work, the engine temperature gauge started to go up high. I added coolant that same night. Went to the dealership for a check up. I was told the coolant was coming out from the back of the engine and will need to partial repair the engine. Only 75k miles in the engine and that was an estimate cause I could need a brand new engine. Now I\u2019m stranded with out a car waiting for a response. MAZDA should do a recall regarding that issue cause I\u2019ve seen a lot of CX9s have the same issue. THATS NOT GOOD FOR RELIABILITY.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11499063,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2022","dateComplaintFiled":"12/27/2022","vin":"JM3TCBCYXJ0","components":"ENGINE","summary":"After owning this used vehicle for about 11 months, the engine temperature gauge indicated the car was running hot - about 240 degrees. After inspecting the vehicle at home, we added coolant to the system. This helped maintain engine temperature temporarily, but we noted over the next several weeks that the coolant was dropping rapidly. After inspection by a Mazda dealer, it was concluded that the cylinder head needed replacing.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11497382,"manufacturer":"Mazda Motor Corp.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2022","dateComplaintFiled":"12/14/2022","vin":"JM3TCBCY8J0","components":"UNKNOWN OR OTHER","summary":"I was resting my foot on my brake in the middle of sealed traffic and when I eased up to move forward when traffic my brakes did stop causing me to bump the car ahead of me. After that what came next was that my car then accelerated forward with my foot still on the brake. By then 2 other vehicles were involved in this accident. My car is now totaled from this.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11496403,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/07/2022","vin":"JM3TCBCY0J0","components":"EXTERIOR LIGHTING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I keep getting a automatic emergency braking malfunction alert","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11490188,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2022","dateComplaintFiled":"10/20/2022","vin":"JM3TCBCY7J0","components":"ENGINE","summary":"I have a 2018 Mazda CX-9 with about 66,000 miles.  I noticed a coolant leak when my SUV sat in my driveway.  It was there each night after driving the SUV.  I took the vehicle to a Mazda dealer who stated that the coolant leak is from a cracked cylinder head.  A cylinder head should not crack in 4 years and only 66,000 miles.  This is a known Mazda issue for this year make and model.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11490208,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2022","dateComplaintFiled":"10/20/2022","vin":"JM3TCBCY7J0","components":"UNKNOWN OR OTHER","summary":"After sitting in the heat of summer, cracks appeared on two of the corners of the LCD navigation screen making it very hard to see portions of the screen.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11490050,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2022","dateComplaintFiled":"10/19/2022","vin":"JM3TCADY9J0","components":"ENGINE","summary":"I noticed a smell of antifreeze.  After taking it back to dealership, I find out it has a cracked head.  It has never ran hot.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11489489,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2022","dateComplaintFiled":"10/16/2022","vin":"JM3TCACY5J0","components":"ENGINE","summary":"The cylinder head failed causing a massive leak of engine coolant. This occurred initially at highway speeds which caused potential danger to myself and others around me as the car was required to pull over immediately.  The problem was confirmed by the dealer and is known to the manufacturer as indicated by TSBs. The part was inspected and replaced by a new, redesigned part at the owner's expense.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11488281,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2022","dateComplaintFiled":"10/06/2022","vin":"jm3tcbcy3j0","components":"STEERING,POWER TRAIN,ENGINE","summary":"the cars engine makes loud rattling noise and slips gear. the vecicle jerks hard and feels as if transmission is slipping. car hesitates when i shift into gear, followed by a jerking and jolting into gear. my brakes are replaced frequently. mazda at 65643 miles on car found excess operating noise coming from engine coolant/water pump due to internal bearing failing. they replaced the water pump. software (pyd8-18881-f) replaced. the vehicle has 74000 miles and has same problem. when stopped at a traffic  signal it lunges forward at times. and shifts slow to fast gears.  this problem is not resolved. the first time it was allegidely fixed was 22Dec2021 it is now 05Oct 2022","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11484377,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2020","dateComplaintFiled":"09/14/2022","vin":"jm3tcbcy5j0","components":"UNKNOWN OR OTHER","summary":"> I have a 2018 Mazda CX-9 with about 70,000 miles on it. Since 2020 this vehicle started developing cracks in the infotainment center screen. I only had about 23,000 miles on it at that time. the cracks are now starting to obscure my back up camera, communication system and nav system displays causing a safety issue. It is distracting to not be able to see clearly on this screen and I am afraid something will happen to me or my kids. About a year ago I did take this car to the local mazda dealer, for the longest time I thought I did something to it, but I did not. They called mazda customer service and no good will was offered. there is a technical service bulletin out but not a recall. There are several models older than my vehicle that have had this screen repaired free of charge by mazda. Same issue - nothing different then what is going on with my car. There are many many of the very same complaints online. can some please investigate this issue. it is ridiculous.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11482726,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2022","dateComplaintFiled":"09/03/2022","vin":"JM3TCBDY3J0","components":"ENGINE","summary":"I purchased my 2018 Mazda CX-9 Grand Touring CPO with 39k miles and was sold the life time extended powertrain warranty through the dealership. The car now has 74k miles. While sitting idle at the school bus stop in my neighborhood waiting for my daughter the temperature gauge light comes on. I immediately drive home (exactly 0.3 miles) not going over 10mph back home, park call a tow truck company to tow it to the Priority Mazda dealership in Tysons Corner, VA from which I bought it. After a few days the mechanic calls and tells me there is a coolant leak and the repairs for the Cylinder Head should be covered under my lifetime extended warranty. A few days later I get a text message from the service rep that states. \"Unfortunately, the extended warranty has denied coverage of the Cylinder Head, stating it to not be an internally lubricated issue....we need to fully inspect to determine what is needed (cylinder head or full engine due to overheating) Cost of teardown $1,432.\" After speaking to the service rep directly he then tells me the coverage was actually denied because Mazda put out a TSB on this known issue which voided my extended warranty on the cylinder head. This TSB bulletin no.01-007/22 was just issued 2 months before this happened. We should not be responsible for a known engine issue on Mazda's flagship car after purchasing an extended warranty for this very reason.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11481586,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"08/28/2022","vin":"JM3TCBCY8J0","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Mazda has refused to admit and repair a clearly defective screen, affecting visibility of the camera system, navigation, climate controls and infotainment.  Pictures attached are several months old and the issue continues to get worse.  The dealer says \"corporate won't cover it\", corporate customer service will not respond to repeated attempts at contact other than a generic \"your VIN is not covered\".    Service alert direct from Mazda and pictures of my screen showing the EXACT issue are attached.  For a $40k+ vehicle with less than 30k miles on it (less than 20k when the issue started), this is unacceptable.  Please hold Mazda accountable.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11481366,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2022","dateComplaintFiled":"08/26/2022","vin":"JM3TCBDY7J0","components":"ENGINE","summary":"While commuting home on 8/19/22 my CX-9 began overheating and coolant temp. warning light illuminated on dash. This was a dangerous situation as I had to stop in the middle of traffic for fear of ruining my car and risk getting rear-ended and also navigate to the shoulder of the road. Took the car to the dealership where they confirmed P111A engine overheated DTC and coolant leak. CX-9 has a cracked cylinder head, the exact problem outlined in Mazda TSB 01-013/21. This happened at 61,xxx miles...roughly 1,000 miles outside the powertrain warranty however it's highly likely this crack and leak developed well before the end of the powertrain warranty period.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11475319,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2020","dateComplaintFiled":"07/22/2022","vin":"JM3TCADY6J0","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"\"Spider Cracks\" in both the left and right top corners that continue to spread, creating larger blind spots while in reverse. This is an issue that Mazda is aware of and impacts many models from 2014 until 2019. Even though this may not be considered a \"safety feature\" in it's traditional form, it has become common practice to rely on this feature while reversing the vehicle. Much like additional airbags may not be required, if they are, they should be fixed when they are proven to be faulty. Both the local dealer(Roger Beasley Austin North) and MazdaUSA refused to cover the cost of fixing the issue even though they are aware it is faulty. There is even a Service Notice that was put out by NHTSA that discusses this issue and my model is included, however I have been repeatedly told my VIN # does not qualify.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11471162,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2022","dateComplaintFiled":"06/27/2022","vin":"JM3TCACY7J0","components":"ENGINE","summary":"Car starting misfiring . I was told it appears to have a crack in the head gasket & would be best to repair the engine . This car has only 80k miles and should NOT be doing this at this stage!!!","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11469829,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2022","dateComplaintFiled":"06/17/2022","vin":"JM3TCBDY3J0","components":"STRUCTURE","summary":"While driving the rear wheel trim piece went flying off and struck the car behind.  Noting was loose, showed signs or issues beforehand and nothing was struck on the road.  Online searching has shown this is an issue others have experienced.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11467331,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2022","dateComplaintFiled":"06/03/2022","vin":"JM3TCBEY7J0","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2018 Mazda CX-9, The contact received notification of NHTSA Campaign Number: 21V875000 (Gasoline, Fuel System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11467194,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2022","dateComplaintFiled":"06/02/2022","vin":"JM3TCBDY1J0","components":"ENGINE","summary":"had loss of coolant mid to late January 2022, which lead to over heating notifications. Upon inspection at dealer (Pacifico Mazda Philadelphia PA), it was determined that i had a cracked cylinder head. Initially dealer said they were to replace just the cylinder head & after about 1 week they said that the engine would be replaced. Received car back 4/06/22","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11467196,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2022","dateComplaintFiled":"06/02/2022","vin":"JM3TCBDY1J0","components":"UNKNOWN OR OTHER","summary":"the Mazda Connect information screen has small spider cracks on the upper right part of screen that are inside the glass (if you run your finger over the crack it feels smooth). Information websites pertaining to Mazda vehicles say it's caused by temperature change.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11465504,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2022","dateComplaintFiled":"05/20/2022","vin":"JM3TCBDY4J0","components":"FUEL/PROPULSION SYSTEM","summary":"When this vehicle is low on fuel (but not empty) and under heavy acceleration, the fuel pump temporarily fails causing the engine to stall. This creates a serious safety hazard. Other 2019 Mazda models were covered for a similar defect under NHTSA Campaign Number 21V-875, however this specific VIN is questionably not included under that recall.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11455059,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2022","dateComplaintFiled":"03/03/2022","vin":"jm3tcbey0j0","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2018 Mazda CX-9. The contact stated that while pulling up to a gas pump the vehicle lost motive power and stalled. The contact added gasoline to the vehicle, restarted the vehicle, and was able to continue to drive to her residence. Several weeks later the failure recurred while the contact was pulling into a parking lot. The check engine warning light illuminated. The contact\u2019s husband arrived at the scene and added gasoline to the vehicle. The vehicle was restarted however, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the fuel pump and sensor were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11449060,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2021","dateComplaintFiled":"01/27/2022","vin":"JM3TCBCY5J0","components":"UNKNOWN OR OTHER","summary":"The Mazda connect touch screen has started cracking in the corners 3 so far the past 4 months. I cannot feel the cracks. They are spreading and I am concerned eventually I will not be able to use my navigation. System at all as I will not be able to read it. I am concerned the touch ability will be lost. I understand many other Mazdas have this same defect but my model is not covered under the extended warranty like the other Mazda owners were given - the extended warranty covers vehicles older than mine. It is the same defect.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11421287,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2021","dateComplaintFiled":"06/17/2021","vin":"JM3TCBDY8J0","components":"UNKNOWN OR OTHER","summary":"Internal crack in center display.  Mazda Mexico refuses to extend warranty since this model has not yet been called even though other previous models already have the warning","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11418943,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2021","dateComplaintFiled":"05/29/2021","vin":"JM3TCBDY1J0","components":"ELECTRICAL SYSTEM,ENGINE","summary":"When I shifted into reverse the back up camera wouldn\u2019t come on and instead a screen that said check your surroundings stayed on the screen. I reset it using the 3 button reset method and it came back on. Drove it to the grocery store, and then it sat in my driveway for 3 hours. When I went to go back in to town, the car was completely dead. No power whatsoever. We tried jumper cables and those didn\u2019t work. Finally tried a battery charger and after an hour of charging it finally came back on. A car this new shouldn\u2019t be having these issues.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11418168,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2021","dateComplaintFiled":"05/22/2021","vin":"JM3TCBDY1J0","components":"SERVICE BRAKES","summary":"Within 6-8 months of purchasing the car we noticed the brakes squeaking and vibrating. At that time the car was under 25,000 miles. At our maintenance check it was advised that we have the brakes resurfaced at the next appt. Back brakes were done in 3/2019 and the front were done in 6/2019. We noticed the squealing and vibration returned again. At our recent maintenance check, we asked to have the brakes and rotors inspected. We were told everything looked fine and nothing needed to be done, however we are still experiencing the vibration which is very troubling.   We called another place explaining the issue and they said that it sounds like we need new rotors. Our car has mostly been sitting over the last year and a half with very few added miles. We're curious to know why a car with less than 25,000 miles on it needed the rotors resurfaced and why with less than 60,000 miles it needs new rotors. The brakes on the Mazda SUV's seem to wear rather quickly or perhaps the incorrect brakes are put on for this size of vehicle. The increased vibration seems like a safety hazard","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11413732,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2021","dateComplaintFiled":"04/25/2021","vin":"JM3TCBEY0J0","components":"UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE","summary":"HAPPENED TO ME TWO TIMES IN PAST THREE WEEKS, WHERE I AM COMING TO A STOP, OR HARDLY MOVING, AND CAR SUDDENLY ACCELERATES.  HAD MY FOOT ON THE BRAKE AND THE CAR WAS STILL TRYING TO ACCELERATE.  YESTERDAY, 4/24/21 IT TOOK ALL MY STRENGTH ON THE BRAKE TO KEEP THE CAR FROM PULLING INTO ONCOMING TRAFFIC.  I HAVE BEEN DRIVING FOR 39 YEARS AND HAVE OWNED MANY CARS, AND SOMETHING LIKE THIS NEVER HAPPENED TO ME.  I WILL BE BRING THE CAR DEALERSHIP TOMORROW, THE CAR HAS ONLY 10K MILES ON IT AS WE DON'T DO A LOT OF DRIVING WITH IT AS WE OWE TWO CARS.  I DID NOT HAVE MY FOOT ON THE WRONG PEDAL, THIS IS VERY DANGEROUS AND IF THE DEALER DOES NOT FIND ANYTHING WITH THE CAR, I INTEND TO SELL IT, AS THIS IS PROBABLY ONE OF THE SCARIEST EXPERIENCE I HAD WITH A CAR.  IT IS INTERMITTENT, SO I AM NOT SURE WHEN ITS GOING TO OCCUR, BUT TWICE IN THE LAST FEW WEEKS IS NOT COINCIDENCE ( IT ALSO HAPPENED TO MY WIFE A FEW MONTHS AGO, BUT WE THOUGHT IT COULD HAVE BEEN DUE TO SNOWY ROAD CONDITIONS).  IN ONE CASE I WAS COMING UP TO A STOP SIGN, AND WAS BRAKING AND CAR WAS ACCELERATING AS I TRIED TO BREAK.  I HAD TO PUT CAR IN NEUTRAL AND  THE SHUT OFF CAR TO GET TO STOP.  YESTERDAY, I WAS PULLING OUT OF A PARKING LOT, AND WAS WAITING FOR AN ON COMING CAR TO PASS ME BEFORE I COULD TURN ONTO ROAD, WHEN CAR WAS TRYING TO ACCELERATE, WHEN I HAD MY FOOT ON BRAKE, AND TOOK EVERYTHING TO KEEP THE CAR FROM ACCELERATING FORWARD INTO ON COMING CAR.  ONCE CAR PASSED, I MADE TURN ONTO ROAD, AND ISSUE DID NOT REPEAT ON THE REMAINING MILE TO MY HOUSE.  I WENT ONTO A MAZDA FORUM AND I SAW A FEW OTHERS WHO RAISED THE SAME CONCERN/ISSUE.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11403803,"manufacturer":"Mazda Motor Corp.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2021","dateComplaintFiled":"03/19/2021","vin":"JM3TCBEY1J0","components":"SERVICE BRAKES","summary":"EMERGENCY PARKING BRAKE ('EPB') BEGAN TO MALFUNCTION FOLLOWING RECALL TO FIX ELECTRICAL COMPONENTS ON MAZDA CX-9, 2018. EPB WILL NOT RELEASE, OR WILL UNEXPECTEDLY AND SUDDENLY RELEASE WITH CAR ACCELERATING IN GEAR ('DRIVE' OR 'REVERSE'). MOST RECENTLY WHEN ACTIVATING THE EMERGENCY PARKING BRAKE ((CAR WAS ON A A ROADWAY INCLINE) THE BRAKE WOULD NOT RELEASE, AFTER 2 HOURS OF BEING STRANDED AND OF ATTEMPTING TO GET THE BRAKE TO RELEASE, ( INCLUDING ROCKING/SHIFTING/ALTERNATING GEARS/BRAKING/SEAT BELT ON/SEAT BELT OFF/ MANUAL BRAKE ON/OFF AND FOLLOWING ALL MANUAL PROCEDURES REPETITIVELY) A CELL PHONE CALL TO THE MAZDA SERVICE MANAGER WHO SUGGESTED ROCKING THE CAR BACK AND FORTH BETWEEN GEARS ) THE EMERGENCY PARKING BRAKE  SUDDENLY AND UNEXPECTEDLY 'RELEASED', SENDING THE CAR LURCHING FORWARD AND REQUIRING DRIVER TO SLAM ON BRAKES TO AVOID DRIVING OVER A CLIFF). VEHICLE EPB INSPECTION REQUESTED, MAZDA SERVICE MANAGER STATED THE EPB IS, 'NO LONGER NECESSARY FOR VEHICLE SAFETY', BLAMED THE MALFUNCTION ON 'BREAD CRUMBS' , OFFERED TO REPLACE A DEFECTIVE CONSOLE SWITCH (PRESUMABLY WITH ANOTHER NEW, BUT ALSO DEFECTIVE, SWITCH) BUT REFUSED TO INSPECT THE MECHANICAL/OPERATIONAL ASPECTS OF THE AUTOMATIC EMERGENCY PARKING BRAKE SYSTEM (FOR ABNORMAL RUST, WATER LEAKS, DEFECTIVE CABLES, DEFECTIVE ELECTRICAL WIRING, ETC.).  MAZDA USES THE SAME MANUFACTURER OF EPB FOR ALL MAZDA CX SERIES VEHICLES. FEDERAL NHSA RECALLS FOR EPB MALFUNCTIONS WERE MANDATED FOR ALL MAZDA CX SERIES VEHICLES - EXCEPT THE MAZDA CX 9.  THE CX 9 USES THE SAME EPB SYSTEM AS DO THE OTHER MAZDA CX SERIES MODELS. IT STANDS TO REASON THAT THE BRAKING ISSUES FOR OTHER MAZDA RECALLS IS THE SAME REASON WHY THE CX 9 SHOULD HAVE RECALLS TO FIX THE AUTOMATIC EMERGENCY PARKING BRAKE SYSTEM. PLEASE ISSUE A RECALL FOR MAZDA CX 9 VEHICLES TO FIX THE AUTOMATIC EMERGENCY PARKING BRAKE DEFECT(S). THANK YOU.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11340475,"manufacturer":"Mazda Motor Corp.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/21/2020","dateComplaintFiled":"07/20/2020","vin":"JM3TCABY8J0","components":"AIR BAGS,SERVICE BRAKES,VISIBILITY/WIPER","summary":"I'M CONSTANTLY HAVE A FRONT WINDSHIELD ERROR : CAUSING MY VEHICLE TO JUST AUTOMATICALLY STOPING WHILE DRIVING ON THE FREEWAY AND STREETS. MY AIR BAGS DIDN'T DEPLOY WHEN I WAS I A ACCIDENT . I'VE TAKEN IT TO THE DEALER 3 TIMES ALREADY AND THEY ALWAYS HAVE A DIFFERENT EXCUSE OR REASON","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11339324,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2020","dateComplaintFiled":"07/14/2020","vin":"JM3TCBDYXJ0","components":"SERVICE BRAKES","summary":"I WANTED TO SAY IT HAPPENED TO US WHILE WE WERE DRIVING BACK FROM A DAYTRIP ON SATURDAY. WE HAD OUR KIDS IN THE CAR AND MY HUSBAND WAS DRIVING. ALL OF A SUDDEN THE SCBS LIGHT CAME ON AND THE CAR JUST STOPPED GIVING GAS. THE CAR BEHIND US COULDN'T TELL WE WERE SLOWING DOWN BECAUSE THERE WAS NO BRAKE LIGHT. WE WERE ALMOST REAR ENDED. THE CAR BEHIND US COULDN'T STOP IN ENOUGH TIME SO THEY JUST SWERVED ONTO THE OTHER SIDE OF US.  WE HAD TO PULL THE CAR OVER AND IT WAS ALMOST NIGHTTIME. MY HUSBAND ENDED UP PUSHING THE CAR TO GET IT OFF THE ROAD AND TO A SAFE PLACE. IT WOULD ONLY GO 2 MILES PER HOUR. I HAD MY CAR TOWED TO THE DEALERSHIP, I HAVE NOT HEARD ANYTHING FROM THEM EXCEPT THEY ARE CONTINUING TO LOOK INTO IT. IT'S A 2018 MAZDA CX9 WITH ONLY 26000 MILES. IT'S NEVER BEEN IN AN ACCIDENT. I'M HOPING THAT WHATEVER THE FIX IS, IT'S COVERED UNDER WARRANTY. IF IT WAS A TRUCK OR BUS BEHIND US, THEY WOULD NOT HAVE BEEN ABLE TO STOP EITHER. IF WE WERE ON A HIGHWAY AND THIS HAPPENED, THERE IS NO DOUBT IT WOULD HAVE CAUSED AN ACCIDENT.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11296784,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2020","dateComplaintFiled":"01/03/2020","vin":"JM3TCACY4J0","components":"SERVICE BRAKES","summary":"I  WAS PULLING INTO A PARKING SPOT IN THE UPPER PARKING LOT AT WORK. I STEPPED ON THE BRAKE PEDAL SO THAT I COULD STOP AND PARK BUT THE PEDAL WAS HARD AND HAD NO GIVE. THE CAR CONTINUED TO ROLL FORWARD OVER A CURB AND PARTLY DOWN A SMALL SET OF STAIRS THAT GO FROM THE UPPER PARKING LOT TO THE LOWER PARKING LOT. THE CAR STOPPED WHEN IT HIT A METAL RAILING AND I SHIFTED THE CAR INTO PARK.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11243501,"manufacturer":"Mazda Motor Corp.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/13/2019","dateComplaintFiled":"08/13/2019","vin":"JM3TCBCY6J0","components":"AIR BAGS","summary":"TAKATA RECALL - WAS IN A HEAD ON COLLISION WITH 3 OTHER CARS INVOLVED, ALL CARS WERE TOTALED AND ALL OF THE OTHER CARS' AIRBAGS DEPLOYED WITH THE EXCEPTION OF MINE AND I WAS INJURED AS A RESULT.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11233692,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2019","dateComplaintFiled":"07/21/2019","vin":"JM3TCBDY8J0","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"CAR SHOWED IGNITION ON WHEN THE CAR WAS TURNED OFF.  SAME DAY WHILE DRIVING ON HIGHWAY CAR ENGINE REVVED FOR NO REASON.  ALSO WHEN SOMEONE GOT OUT OF PARKED CAR IT SAID NO KEY DETECTED BUT CAR WAS STILL TURNED ON AND KEY WAS RIGHT BESIDE ME.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11232824,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2019","dateComplaintFiled":"07/17/2019","vin":"JM3TCBCY0J0","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"I WAS WAITING IN A STATIONARY POSITION, AT A RED LIGHT, BEHIND SOME OTHER VEHICLES, WITH MY FOOT ON THE BRAKE PEDAL. ALL OF A SUDDEN, THE VEHICLE STARTED TO LURCH FORWARD AS IF  SOMEONE HAD STEPPED HARD ON THE GAS PEDAL! I WAS STRUGGLING TO KEEP THE CAR STILL BY DEPRESSING THE BRAKE PEDAL HARDER, BUT IT WOULDN'T STOP THE CAR. I HAD TO PUT IT IN PARK AND TURN OFF THE ENGINE TO STOP THE FORWARD THRUST OF THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11207796,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2019","dateComplaintFiled":"05/15/2019","vin":"","components":"ELECTRICAL SYSTEM,CHILD SEAT","summary":"CPSC: THE MANUFACTURER SELLS A SMART CAR SEAT. *DT    THE CONSUMER STATED THE CYBEX SIRONSAFE 2.0 CAR SEATS PLUG INTO THE VEHICLES OBD PORTS. THE CAR SEATS BOTH INDIVIDUALLY DRAINED THE BATTERY OF THE VEHICLE.  THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, DID NOT OFFER ANY ASSISTANCE. *JS","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11192600,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2019","dateComplaintFiled":"03/30/2019","vin":"JM3TCBCY7J0","components":"STEERING,ELECTRICAL SYSTEM","summary":"THIS VEHICLE IS HAS BEEN ON LEASE FOR 1 YEAR AND HAS LESS THAN 4000 MILES ON IT. INITIALLY WHILE ATTEMPTING TO START THE VEHICLE THAT HAD BEEN PARKED OVERNIGHT IT GAVE THE FOLLOWING WARNINGS:    - KEYLESS ENTRY MALFUNCTION  - CHARGING SYSTEM MALFUNCTION  - VEHICLE OVERHEATING  - BATTERY MALFUNCTION    THE CAR WOULD NOT SHUT OFF UNTIL I HELD THE START/STOP BUTTON IN FOR ROUGHLY 20SECS. THE DEALER SERVICE CENTER TOOK THE CAR AND TOLD US THE BATTERY HAD A LOW CHARGE, CHARGED IT AND RETURNED IT.    SEVERAL WEEKS LATER WHILE THE VEHICLE WAS IN MOTION WITH 2 ADULTS AND 2 CHILDREN ON A CITY STREET TRAVELING AT ABOUT 20MPH IT GAVE THE FOLLOWING WARNINGS:    - KEYLESS ENTRY MALFUCTION  - CHARGING SYSTEM MALFUCTION  - VEHICLE OVERHEATING  - BATTERY MALFUNCTION  - PULL OVER TO SAFETY    AT THIS POINT THE VEHICLE WAS STILL IN MOTION AND THE STEREO, HVAC, AND POWER STEERING CUT OUT. I WAS ABLE TO PULL THE VEHICLE OVER BUT AGAIN HAD TROUBLE SHUTTING IT OFF. I HAD TO HOLD THE START/STOP BUTTON FOR 20-40SECS. THE CAR WAS TOWED TO THE DEALER SERVICE CENTER.    WE WERE TOLD BY THE SERVICE CENTER THAT A LOT OF 500 VEHICLES OF THIS YEAR AND MODEL HAD AN ENGINE HARNESS DEFECT THAT NO RECALL HAD BEEN ISSUED FOR BUT THEY WERE AWARE OF DEFECT AND HAD A FIX FOR IT.    I FEEL I WAS LUCKY THAT I WAS ONLY TRAVELING 20MPH WHEN THE POWER STEERING CUT OUT. IF I HAD BEEN TRAVELING HIGHWAY SPEEDS ON A BEND THE SITUATION COULD HAVE BEEN TRAGIC AND I HAD MY CHILDREN IN THE CAR.    CURRENTLY, BASED ON WHAT I'VE BEEN TOLD BY THE DEALER SERVICE AND SALES MANAGERS THERE ARE POTENTIALLY HUNDREDS OF OTHER 2018 CX-9S WHICH COULD EXPERIENCE THIS SAME MALFUNCTION WHILE IN MOTION.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11142801,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2018","dateComplaintFiled":"10/26/2018","vin":"JM3TCBDY4J0","components":"ELECTRICAL SYSTEM","summary":"WHILE DRIVING THE VEHICLE THE CAR TO AN ABRUPT STOP AND I HAD NO CONTROL.  THE DASHBOARD LIT UP WITH ALL TYPES OF WARNINGS AND HEAT WAS COMING FROM THE FRONT OF THE CAR.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11111474,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2018","dateComplaintFiled":"07/15/2018","vin":"JM3TCBCY3J0","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"ON FRIDAY (JUNE 29TH, 2018) AROUND 9:29 PM, MY CAR BROKE DOWN WHILE MY FAMILY AND I WERE TRAVELING FROM ROCHESTER NY TO BOSTON MASSACHUSETTS. I WAS DRIVING DOWN THE MASSACHUSETTS TURNPIKE WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT TURNED ON AND MY CAR JUST STARTED TO SLOW DOWN IN THE MIDDLE OF THE HIGHWAY. I WAS ABLE TO PULL OVER IN TIME AND CALLED MAZDA ROADSIDE ASSISTANCE BECAUSE AFTER THE CAR STOPPED, IT WOULDN'T TURN BACK ON. SINCE WE WERE ON A RESTRICTED HIGHWAY, MY CAR HAD TO BE TOWED AND WE WERE TAKEN TO A SAFER LOCATION. WHEN THE CAR WAS PUT DOWN, IT TURNED ON AND THE CHECK ENGINE LIGHT WAS STILL ON AND THE FUEL GAUGE SAID THAT THE CAR STILL HAD 40 MILES LEFT. THE GUY THAT TOWED OUR CAR SAID THAT IT MIGHT HAVE BEEN A FUEL ISSUE, SO WE WENT TO GET GAS. ONCE WE FILLED UP OUR TANK THE CHECK ENGINE LIGHT WAS STILL ON BUT WE WERE ABLE TO REACH OUR DESTINATION. THE NEXT MORNING, I TOOK THE CAR TO THE NEAREST MAZDA DEALERSHIP AND THEY RESTARTED THE CAR AND ACCORDING TO THEIR REPORT NOTHING WAS WRONG WITH THE CAR. THEY SAID THAT IT WAS SAFE TO DRIVE BUT THEY HAD NO CLEAR REASON AS TO WHY THE FUEL GAUGE WASN'T STATING THE CORRECT INFORMATION. AFTER THE TRIP I, REPORTED THIS ISSUE TO MAZDA AND THEY DIDN'T ANSWER ME UNTIL TWO WEEKS LATER. THEIR RESPONSE WAS THAT THERE WAS PROBABLY NOTHING WRONG WITH THE VEHICLE AND THAT THIS WAS A ONE TIME ISSUE. I DID RESEARCH ON MY OWN AND DISCOVERIES THAT SOMEONE FROM SAUDI ARABIA HAD A SIMILAR ISSUE. SINCE MAZDA HASN'T BEEN WILLING TO HELP RESOLVE THE SITUATION I AM FILING THIS COMPLAINT BECAUSE I AM NOT WILLING TO PUT MY FAMILIES LIFE IN THE SAME RISK AGAIN.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]},{"odiNumber":11053492,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2017","dateComplaintFiled":"12/08/2017","vin":"JM3TCBDYXJ0","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"I PURCHASED A NEW MAZDA CX-9 IN SEPT 2017 BECAUSE IT HAD THE HIGHLY TOUTED SMART CITY BRAKING SYSTEM FOR WHICH I PAID THOUSANDS EXTRA. I HAD HAD A PREVIOUS REAR END COLLISION AND WANTED TO BE SURE THIS SYSTEM WOULD AT LEAST WARN ME. I SET UP SOME CARDBOARD BOXES WRAPPED IN ALUMINUM FOIL. I SLOWLY (10 MPH) DROVE THE CAR INTO THEM WITHOUT TOUCHING THE BRAKE OR ACCELERATOR.  THE CAR DID NOT SLOW DOWN OR WARN ME.(I TRIED SENDING A VIDEO TO YOU FROM MY IPHONE WHICH MAY NOT GO THROUGH)  I MADE AN APPOINT TO REPAIR THIS OBVIOUS FACTORY DEFECT AND SIGNIFICANT SAFETY ISSUE. THE SERVICE MANAGER AT OLYMPIA LINCOLN /MAZDA(AND PUYALLUP MILAM MAZDA) REFUSED TO REPAIR IT  THEY STATED AND SHOWED ME A PRINT OUT FROM MAZDA FACTORY THAT FORBIDS REAL TIME TESTING AND STATED THAT IF THE TROUBLE LIGHT IS NOT ON THEY AREN'T ALLOWED TO REPAIR OR REAL TIME TEST IT. I THINK THAT THE FACTORY IS AFRAID OF DEALING WITH A MASSIVE SAFETY RECALL.  TO COMPOUND THINGS THE ACTIVE LIVE TRAFFIC DISPLAY DOESN'T WORK EITHER WHICH MAKES MATTERS WORSE SINCE I CAN'T SEE WHERE AN ACCIDENT HAS OCCURS IN REAL TIME. I UNDERSTAND ITS DEFECTIVE IN MOST MAZDAS WITH NAVIGATION IN 2016 AND BEYOND. THE IS A CLASS ACTION LAW SUIT STARTING  TO BE FILED ABOUT THIS.  *BF  CONSUMER STATED REGARDING DEFECTIVE AUTOMATIC BRAKING SYSTEM ON 2018 MAZDA CX-9. I HAVE NOT HEARD BACK AFTER FILING THIS COMPLAINT 2 MONTHS AGO. UPDATED 8/24/18*JB","products":[{"type":"Vehicle","productYear":"2018","productMake":"MAZDA","productModel":"CX-9","manufacturer":"Mazda Motor Corp."}]}]}