{"count":74,"message":"Results returned successfully","results":[{"odiNumber":11761320,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2026","dateComplaintFiled":"09/01/2026","vin":"4JGDA5HB5EA","components":"EXTERIOR LIGHTING","summary":"Turn signals stop functioning during drive cycles. This functionality is lost for the remainder of the current drive cycle and can be restored with a key cycle. It does not occur every drive cycles and is unpredictable.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11738634,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2026","dateComplaintFiled":"05/18/2026","vin":"4JGDA5JE3EA","components":"VISIBILITY","summary":"\u00a0The contact owns a 2014 MERCEDES-BENZ E350. The contact stated while driving 60 MPH on the freeway, there was a popping noise coming from the sunroof and discovered it was shattered. The vehicle was  not taken to the dealer or an independent mechanic for diganoses .The vehicle was not repaired  The manufacturer was not notified of the failure. The approximate failure mileage was 108,000 .","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11729477,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2024","dateComplaintFiled":"04/06/2026","vin":"4JGDA5HB6EA","components":"FUEL SYSTEM, GASOLINE,FUEL SYSTEM, DIESEL","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while driving at 35 MPH and accelerating above 40 MPH, the vehicle failed to accelerate above 40 MPH before it lost automotive power. The vehicle was driven back to the residence. The vehicle was diagnosed by the dealer, and the failure was associated with NHTSA Campaign Number: 22V955000 (FUEL SYSTEM, DIESEL, FUEL SYSTEM, GASOLINE); however, the VIN was not associated with the recall repair. The vehicle was repaired out of pocket. The manufacturer was notified of the failure. The failure mileage was 115,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11724121,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2022","dateComplaintFiled":"03/13/2026","vin":"4JGDA7EB2EA","components":"SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2014 Mercedes-Benz ML63 AMG. The contact stated that the vehicle was experiencing front suspension, coolant, and oil leak failures. The contact stated that the front suspension unexpectedly lowered while the vehicle was parked or while driving. The message \"Active Curve System Malfunction\" was displayed. The vehicle was towed to the dealer, where unknown repairs were performed. Additionally, the contact noticed a coolant leak in the garage, where the vehicle was parked. The vehicle was taken to two certified independent mechanics, where unknown repairs were performed; however, the failure recurred. The vehicle was taken to the dealer, where the seals were inspected and corrected, and it was diagnosed that the front left cylinder and the lower and upper radiator hoses were leaking. Additionally, a leak was found at the firewall connection. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same assessment was made, and the vehicle was repaired; however, the failure persisted. The contact stated while at a complete stop at the red traffic light, the vehicle stalled and failed to restart. The vehicle was pushed into a parking lot with assistance. A warning light for key fob battery drainage was illuminated. The vehicle was towed to an independent mechanic, where the failure was related to an unknown recall, and the contact was referred to the dealer. The contact stated that the dealer had previously completed the repair of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline); however, the recall repair had failed to fix the vehicle. The vehicle recently stalled and was towed to the dealer, where it remained. The vehicle was not repaired. The manufacturer was notified of the failure, and the case was escalated to an Executive. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"AMG ML63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11713814,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2026","dateComplaintFiled":"01/28/2026","vin":"4JGDA5JB6EA","components":"UNKNOWN OR OTHER","summary":"Today at 1/27/25  630 pm my vehicle caught fire.i was told that the vehicle was subject to the Active Curve System (Recall 18V272) and Fuel Pump (Recall 23V010).","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11704623,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2025","dateComplaintFiled":"12/11/2025","vin":"4JGDA5JB1EA","components":"SERVICE BRAKES","summary":"It seems that this vehicle was not included in a brake booster recall which included this model from 2005 through 2015. The brakes are not working properly, and brake fluid has entered the master brake cylinder damaging the seal. It is extremely unsafe to operate this vehicle in this condition.  Somehow, this vehicle was not included in the recall, but definitely should have been.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11700540,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2025","dateComplaintFiled":"11/20/2025","vin":"4JGDA5HB6EA","components":"FUEL/PROPULSION SYSTEM","summary":"As we were driving 50mph, the car stalled and lost all power. The dashboard lights all lit up and the car wouldn't start. I don't get unnerved easily and it was fairly intense not being able to move your car out of traffic. After about 5 mins, the car would start again only to stop a minute or so later. After taking the car to the dealer, the issue stemmed from the fuel pump electronics board getting wet in the spare tire wheel well where water was accumulating. This was part of the recall and the dealer installed a drain and replaced the board.  HOWEVER, this issue again happened nearly one year later in our next rainy season. After taking it to the dealer, they said WE would need to replace the electronics board ourselves. We asked about the recall and they said they fixed the issue by installing the drain plug and there was nothing else they could do for us. Even the service adjuster was upset and very sympathetic to our plight as the car was obviously not fixed. Even though the drain plug was installed, the water was still acumulating in the wheel well. It seems apparent to me, and several others who have complained about the same issue, that the recall fix has not addressed the main issue of why the water is coming in and why it's still not draining. Unfortunately we're going to have to fork over 1200 to have it fixed.   My ask to the NHTSA is that this issue be readdressed with Mercedes. I would like them to be notified that the recall does not address the underlying issues and the solution they provided does not fix the problem. I appreciate your time in considering this.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11688328,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2017","dateComplaintFiled":"09/19/2025","vin":"4JGDA5HB4EA","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"Vehicle: 2014 Mercedes-Benz ML350 VIN: [XXX]   I have experienced repeated failures of the Blind Spot Assist / driver-assist system since purchasing this vehicle.  When I first purchased the ML350 in Texas, the vehicle already showed warning messages (\u201cBlind Spot Assist Inoperative / Pre-Safe Function Limited\u201d). The dealer attempted repairs before delivery, but the defect persisted. After moving to New York, the problem continued.  On June 26, 2023, I took the vehicle to The Automaster Mercedes-Benz in Shelburne, VT. Their diagnosis confirmed water intrusion into the blind spot radar sensors, consistent with Mercedes-Benz TSB LI54.71-P-056477. Both left and right sensors and wiring require replacement.  This is a safety defect because Blind Spot Assist and Pre-Safe features are disabled without warning, increasing risk of collision when changing lanes. Many other owners have reported the same issue, and Mercedes has issued a TSB acknowledging the defect, but no recall has been provided.  I request that NHTSA investigate this recurring safety problem and require Mercedes-Benz to provide coverage or a recall for affected vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11675826,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"07/24/2025","vin":"4JGDA5JB2EA","components":"LANE DEPARTURE","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated that upon starting the vehicle, the blind spot warning light illuminated. The contact was unable to identify if another vehicle was nearby. The vehicle was taken to an independent mechanic who determined that the blind spot detection system was inoperative. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,001.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11675973,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2025","dateComplaintFiled":"07/24/2025","vin":"4JGDA5HBXEA","components":"AIR BAGS","summary":"Driver side airbag malfunction without notice .serious bodily injury incase of an accident.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11670372,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2025","dateComplaintFiled":"06/30/2025","vin":"4JGDA5HB3EA","components":"ELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE","summary":"I purchased a used Mercedes-Benz from Freehold Mitsubishi in early 2024. Within hours, serious safety issues appeared, including a check engine light, cylinder misfire, EVAP leak, traction control failure, and blind spot assist malfunction. The vehicle\u2019s ECM and wiring harness were later found damaged due to oil leaks and electrical shorts. Despite multiple repair attempts, the vehicle was returned in worse condition and remains unsafe to drive. I am reporting these issues due to their potential risk to vehicle safety.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11668077,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"06/20/2025","vin":"4JGDA5JB6EA","components":"FUEL SYSTEM, GASOLINE,FUEL SYSTEM, DIESEL","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated while the vehicle was idling in the driveway, the vehicle stalled. The contact stated that AAA added fuel to the vehicle, and the vehicle was able to restart and operated as needed. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline), and the dealer installed a water drain plug on the vehicle. The contact stated that the check engine warning light was later intermittently illuminated. The vehicle was taken to Complete Performance, where it was diagnosed with fuel pressure failure. The contact replaced the gas cap; however, the failure persisted.  Additionally, the contact stated while driving 45 MPH, the vehicle stalled while there was sufficient fuel in the fuel tank. The contact was able to pull over to the side of the road. The vehicle was able to restart after fuel was added to the vehicle. An unknown dealer was notified of the failure and informed the contact that the fuel pump was not previously replaced during the recall repair of NHTSA Campaign Number: 22V955000( Fuel System, Diesel, Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11657305,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2023","dateComplaintFiled":"04/28/2025","vin":"4JGDA5JB1EA","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I purchased my car used at the Mercedes dealership in Tyler Texas June 2023. I took all my savings and paid cash and was told that the car was impeccable shape and there were no current issues and all the service records were up to date.   November 2023 is when everything started happening and my engine light came on. It was revealed to me by a service tech that I was sold the vehicle with an existing major oil leak /seals broke. Etc. SEE Attached invoices.   I have endured driving down the road and my car just giving out and losing power steering. The car has been sputtering and there have been misfires, fauled fuel injectors, coils, s and spark plugs, oil leaks, fuel pump leaking gasoline in the engine and smoke coming from the hood. I thought my car was going to start on fire it smelled like a hot electrical wires and gasoline.  My nerves are frayed from this car because of how many times it has broke down. I have missed work because of the car, I'm behind on my home bills, I missed my airline flight to see my sick father, I have had to pay for rental cars, all due to this vehicle.   I am very concerned for my safety in this vehicle and I would like the vehicle fixed at the expense of Mercedes or my money back.  Thank you, [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11655541,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2025","dateComplaintFiled":"04/18/2025","vin":"4JGDA5JB6EA","components":"TIRES","summary":"I purchased four brand new \"GoodYear\" tires with this location in February 2024. Within two months of this purchase, I experienced two flat tires in which both times I had to pay $87 and some change. Addtionally, within a year, two of the tires became bald, indicating premature wear. Tragically, this month, the bald tires contributed to a car accident, resulting in damages of my vehicle and loss of time from work. This incident has caused significant distress and has raised serious concerns about the quality of the tires and the services provided from this location. I have attempted to resolve this matter directly with the service center and cooperate office. To this day, no adequate response has been addressed to resolve my concerns. I'm glad to live to be able to tell my story and advocate for others!!!   Tire Size 255/50R19`","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11634676,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2025","dateComplaintFiled":"01/07/2025","vin":"4JGDA7EB8EA","components":"ENGINE","summary":"Vehicle failed oil consumption test.  Vehicle has been leaking and/or losing oil for months despite the issue being alleged fixed under NHTSA recall 18V272.  The issue is ongoing and Mercedes Jacksonville is claiming the oil leak is from another issue not covered under warranty or recall order.  I do not believe they are unrelated and they have not been able to identify the exact issue.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"AMG ML63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11630504,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"12/13/2024","vin":"4JGDA7DB1EA","components":"UNKNOWN OR OTHER","summary":"I purchased a new vehicle from the dealer in 2014 in 2019 the wood grain trim cracked. I had this replaced by the dealer in 2019. Now again, in 2024, the same issue the wood grain has cracked. This should not be happening every few years.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11598349,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2024","dateComplaintFiled":"07/02/2024","vin":"4JGDA5HB4EA","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"ML350 engine stalled while driving on an expressway and would not turn back on. ML350 needed to be towed where it was determined that water accumulated in the spare tire wheel well, leading to the fuel pump short circuiting. This is directly related to NHTSA campaign 22V955000. That recall repair was completed prior to this incident. Per the technician, the recall repair installed a water drain plug to prevent the water accumulation. This repair effectively failed - the drain plugs malfunctioned and were not allowing water to drain. MBUSA deny\u2019s responsibility for the failing drain plug - stating that the trunk weatherstripping is the root cause, not the failing drain plug. This is an unacceptable response and worth of the recall being expanded. The fuel pump control unit can still short out if MBUSA\u2019s poor excuse of a recall fix fails as it did with mine.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11573953,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2023","dateComplaintFiled":"02/26/2024","vin":"4JGDA5HB3EA","components":"ELECTRICAL SYSTEM","summary":"See attached document for complaint","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11573107,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2024","dateComplaintFiled":"02/21/2024","vin":"4JGDA5HB6EA","components":"FUEL SYSTEM, GASOLINE,FUEL SYSTEM, DIESEL","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact had received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was taken to a dealer and the recall repair was performed. Soon after the recall repair, while the contact's wife was driving 25 MPH, the vehicle stalled. The contact was unaware if any warning lights had illuminated during the failure. The vehicle was towed to an independent mechanic where it was discovered that there was moisture in the spare tire wheel well. The moisture damaged the fuel pump control unit which was linked to the recall. The contact attempted to reach the manufacturer but was unsuccessful. The vehicle was taken back to the dealer but was not repaired and remained in dealer possession. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11566284,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2017","dateComplaintFiled":"01/18/2024","vin":"4JGDA7EBXEA","components":"SERVICE BRAKES, HYDRAULIC,ENGINE","summary":"The contact owns a 2014 Mercedes-Benz AMG ML63. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel with the \"Low Hydraulic Fluid\" message displayed. After a visual inspection of the engine compartment, the contact observed hydraulic fluid covering the engine. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 50,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES-BENZ","productModel":"AMG ML63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11549073,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2023","dateComplaintFiled":"10/09/2023","vin":"4JGDA5HB7EA","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I bought my vehicle into Mercedes Benz for a recall related to water collection in spare tire well which can cause a fuel pump control malfunction, NHTSA recall # 22V955. A few days ago, my vehicle could not start and I found water in my spare tire well. My OBD scanner tells me it is related to the fuel pump. I informed Mercedes Benz and they would not fix it. Obviously the work performed did not correct the recall. I'm writing here hoping I can get connected to the right channel to get this resolved as my vehicle is currently unusable. Thanks.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11540845,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2023","dateComplaintFiled":"08/25/2023","vin":"4JGDA5HB5EA","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Blind spot assists and turn signals go out without warning. This model should have been included in the previous recall for timing. Having the same issues as other recalled cars.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11526021,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2022","dateComplaintFiled":"06/08/2023","vin":"4JGDA2EB1EA","components":"FUEL SYSTEM, GASOLINE,FUEL SYSTEM, DIESEL","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated while driving at various speeds, the vehicle hesitated while accelerating and sometimes sputtered before accelerating. The contact stated that there was water inside the spare tire wheel well. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V955000 (Fuel System, Gasoline, Fuel System, Diesel). During the recall repair the water drainage plug was installed but the fuel pump was not replaced even though the vehicle had experienced the failure listed in the recall. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 185,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11519927,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/28/2023","dateComplaintFiled":"05/01/2023","vin":"4JGDA2EB8EA","components":"SEATS","summary":"Traveling on my way home from Arizona and as my back was hurting turned on heated seats\u2026I also had air conditioning running due to dogs in back seat\u2026I started noticing what felt like a pinching sensation where my butt and legs meet\u2026Stopped thr car at next rest area and noticed butt really hurt when I slid out of car\u2026felt back there and area and hurt like heck..got into my Rv that a friend was driving and looked at it!! 2nd degree blisters/burns from heated seats!! I thought \u201cwhat the heck?\u201das I didn\u2019t have any marks on the seat!! Clearly the temperature spiked and causes the burns!\u2019 I looked it up and see that MB has had a long history of this\u2026and major litigation. But no recall!! I have pictures!! (But for obvious reasons can\u2019t send here) I had a miserable ride home and the pain continues! It is embarrassing but I want to make sure other unsuspecting people don\u2019t have this happen! Plus, I want it fixed\u2026!","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11511621,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2023","dateComplaintFiled":"03/13/2023","vin":"4JGDA5HB7EA","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"I am writing in regards to my 2014 ML 350 Suv.  The check engine light came on and upon taking it to the mercedes dealership, I was told the issue is that the camshaft adjusters have failed and need to be replaced.  The cost quoted is over $11,000 to repair.  Upon further investigation I found reports on multiple lawsuits for the Mercedes C series for the same year (2012-2014) that resulted also in a recall whereby customers were given a recall to replace at no charge the camshaft adjusters up to 120k miles.  My car only has 83k and I am told by two independent mechanics that the camshaft adjuster should not be failing like this and that this has been an ongoing issue with Mercedes.  The safety issue is that I am told by independent mechanics that what could happen over time is that I could be driving and the entire engine/power just shuts off.  This could even happen at high speeds on the highway.  The mercedes dealer tells me there is no safety issues that could result from camshaft adjuster problems which doesn't appear to be true as per the other independent mechanics. I request further investigation into this issue because as per the independent mechanics its the \"same engine\" as the 2012-2014 that are under the recall .  I'm requesting a recall on this for my car that Mercedes pays for.  This should not be failing especially in a car with only 83k on it .  If the C series 2012-2014 received recall on this part then I also think my ML 350 should be covered.  Mercedes customer service tells me they cannot pay for the repair, they said I could file complaint for recall through NHTSA Thank you .","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11510655,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"03/07/2023","vin":"4JGDA5HB5EA","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Known defect with timing issues that give code P0016. All cars should be part of this recall regardless of mileage on a known defect. This repair is extremely expensive and wouldn\u2019t be needed if built correctly.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11505542,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"02/04/2023","vin":"4JGDA5HB0EA","components":"STRUCTURE","summary":"Power Sun ROOF is coming off the tracks of  the roof  which it is attach to. I feel this is an extreme safety hazard  because I believe it will eventually come off my  vehicle and cause a serious accident flying into another vehicle or even a pedestrian. This was fixed by Mercedes Benz [ BENZE BUSCH of NJ ]  back in to 2018 and now it is doing it again.I Contacted the dealer again about this and they refuse to repair saying Vehicle is out of warranty.I also contacted Mercedes Benz corporate Headquarters and they refuse to acknowledge the problem.Obviously this is a defect in the vehicle. I researched that they have had similar problems with other vehicles SUN ROOF problems and they acknowledge those facts and repaired  them. I previously filed a complaint with the NHTSA ID #11478665 but it seems that you didn't have all the facts. Please look into this matter again now that you do. Thank YOU","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11504527,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2023","dateComplaintFiled":"01/30/2023","vin":"4JGDA2EB3EA","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while at a stop light, the vehicle lost motive and electric power and stalled without warning. The contact restarted the vehicle, but the vehicle failed to remain running. The vehicle was towed to an independent mechanic and the contact was informed that water had intruded into the rear of the vehicle causing electrical failures. The vehicle was not repaired because the Insurance Company deemed the vehicle a total loss. The manufacturer was contacted but offered no assistance. The failure mileage was 60,000.   The contact stated that the interior of the vehicle has to be dried out first in order to assess the damage to the electrical system. The contact noted the failure mileage was 60379.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11502331,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2023","dateComplaintFiled":"01/18/2023","vin":"4JGDA5HB1EA","components":"UNKNOWN OR OTHER","summary":"Unknown","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11501553,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2023","dateComplaintFiled":"01/12/2023","vin":"4JGDA7DB7EA","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"The turn indicators stop working suddenly and randomly giving inaccurate/false indication to the driver of the vehicle that indicators are turned on and no indication of turn signal to the other drivers that can be hazardous especially at the 4 way stop signs where other drivers are assuming that vehicle is going straight where as the vehicle is intending to turn left but it is doing it without the indicator due to sudden failure of turn signal indicators and during lane changing. The hazard warning continues to work just fine and the turn indicator functions return to normal after turning the ignition off and back on. The occurrence of turn indicator failure is quiet often and has no set pattern.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11498332,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2022","dateComplaintFiled":"12/20/2022","vin":"4JGDA5HB6EA","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"After a weekend of incessant rain, while driving a short distance (10 minutes) , this low-mileage, well-maintained 8 year old SUV suddenly stalled, Engine appeared to have powered down and the yellow Engine light came up and pressing gas pedal didn't do anything. I was fortunately able to press the Power button once frantically and re-start it once more and pull over to the side but the car refused to power on thereafter.   After investigations by the shops, it appears there was water leaking \"through\" the body of the vehicle and into the area below the interior of the car, short circuiting Fuel Driver and stalling the car (which they subsequently repaired after draining the water and replacing/re-programming the fuel pump driver) before handing it off for the leak identification work.   The car was subsequently taken to a specialist shop to figure out the leak, and they are unable to identify any reasonable source of the water leak and insurance is so far claiming this is \"wear and tear\". In the course of the testing, the *same* issue happened again and the car stalled while driven by the shop personnel and they could hear the sound of water inside the cabin all the way up to the front. They are unable to identify the source(s) of the leak and at this point, the car has been unusable for over 4 weeks as Insurance continues to push back and the shop can't do the additional work to identify the source in the body without insurance approval.   I made attempts to contact the manufacturer but their only available contact is their Customer Support (no email/chat option) who refused to discuss this as it didn't pertain to them directly and re-directed me to talk to my own insurance company. I even reached out via Twitter but got no response.   This expensive luxury SUV is not just unreliable at this point but *dangerous* where there are mysterious water leaks under natural conditions like rain leading to car stalling while in motion.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11488880,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2022","dateComplaintFiled":"10/11/2022","vin":"4JGDA2EB3EA","components":"ENGINE","summary":"The seals on oil cooler fail which causes leaks  Oil dropping on roadway or oil leaking in engine compartment can cause a fire.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11483939,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2022","dateComplaintFiled":"09/12/2022","vin":"4JGDA5HB3EA","components":"STEERING,EXTERIOR LIGHTING","summary":"After driving the car, the right/left turn signal switch fails to work (no signal is given both in the panel of the car and the external turn signal lights do not flash).  However, the emergency flashers still work.  I have searched the issue and found many occurrences on the Internet.  Such a common issue should be a manufacturing quality issue and deserves a recall.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11483205,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"09/07/2022","vin":"4JGDA5HB9EA","components":"ELECTRICAL SYSTEM,ENGINE","summary":"55,000 Miles now Engine shuts off while driving and steering wheel locks engine light comes on, we have had this problem starting at about 30,000 miles. They first said it was sensors which we replaced several times thousands of dollars later still have problem. It is currently at dealer for a month now and they told us we need a whole engine harness replaced for $11,000 but can't be sure this is the problem. Has anyone else had these problems please contact me [XXX].  [XXX] IL  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11478665,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2019","dateComplaintFiled":"08/10/2022","vin":"4JGDA5HB0EA","components":"VISIBILITY","summary":"The contact owns a 2014 Mercedes- ML 350. The contact stated the panoramic roof tracking was shaking and moving slowly. There were no warning indicator lights illuminated.  The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately  59,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11466859,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"05/31/2022","vin":"4JGDA5HB7EA","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The oil fuel line is leaking on the engine this is currently a recall on my year and model suv","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11462594,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2019","dateComplaintFiled":"04/28/2022","vin":"4jgda5jb0ea","components":"UNKNOWN OR OTHER","summary":"Every time I turn on my AC it\u2019s stink though Mercedes is recalling AC with mildew in it..  It\u2019s been 3 years, I\u2019ve waited..","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11461945,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2022","dateComplaintFiled":"04/24/2022","vin":"4JGDA5HB9EA","components":"UNKNOWN OR OTHER","summary":"Campaign no. 2012070002 SB-10048279-4718  Same solenoid leaking issue onto wiring harness for my 2014 Mercedes ML350 need this to be initiated because mercedes is at fault for not fixing this issue in 2006-2012 now still issue in 2014.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11461614,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2022","dateComplaintFiled":"04/21/2022","vin":"4JGDA2EBXEA","components":"STEERING","summary":"The contact owns a 2014 Mercedes-Benz ML350. The contact stated while his wife driving 75 MPH, the steering malfunction warning light was illuminated and the steering wheel was difficult to turn at slower speeds. The driver was able to park on the side road for 20 minutes before restarting the vehicle to drive to her destination. The contact called the local dealer and was informed to replace the battery. The contact took the vehicle to the local dealer and had the battery replaced. The vehicle was repaired but experienced the failure for a second time. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11454833,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2022","dateComplaintFiled":"03/02/2022","vin":"4JGDA2EB3EA","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Other that other 2014 ml350 have a recall for oil leaking from the reserve.  Seems like my vehicle is affected by this issue as well, oil leak when low","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11440311,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2021","dateComplaintFiled":"11/13/2021","vin":"4jgda5jb5ea","components":"ELECTRICAL SYSTEM","summary":"Instrument Cluster malfunction. Battery drained and replaced. 2.5 weeks later, the new battery drained. After the vehicle was jumpstarted, the instrument cluster remained on with SOS inoperable showing on the panel. The instrument cluster will not turn off, even after the vehicle has been turned off. So it continues to drain the battery. Mercedes has diagnosed the vehicle with a bad instrument cluster and says that it needs to be replaced. There were no warning signs before the malfunction. I drove it and parked it. Then two days later the battery was dead. 10.19.21 - took vehicle to Mercedes for a regular schedule B service 10.21.21 - vehicle battery was dead after trying to crank it. 10.22.21 - Mercedes sent tow truck to bring it back to them. The battery was replaced on 10.25.21 and I picked up the vehicle. 11.10.21 - Vehicle NEW battery was dead again. Mercedes sent tow truck. The tow truck driver jumpstarted the vehicle and couldn't get the vehicle into neutral. Then the SOS inoperable message appeared. Vehicle was towed to Mercedes and diagnosed the next day (11.11.21) with a bad instrument cluster. Apparently there are no new instrument clusters available in the world, according to Mercedes, they are on backorder. And I cannot get a loaner vehicle. So they'd like for me to be without a vehicle for the foreseeable future.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11432365,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2021","dateComplaintFiled":"09/09/2021","vin":"4JGDA2EB1EA","components":"WHEELS","summary":"[XXX] obtained his vehicle from Saint Clair Shores Michigan Mercedes-Benz dealership.  The dealership performed recall services, checked tires and brakes.   Vehicle was inspected by dealership and released to owner.  Owner drove vehicle approximately 20 minutes and tire flew off vehicle onto roadway, resulting in accident.   The incident happened in Clinton Township Michigan No reported injuries.  Safety equipment worked on vehicle and prevented any significant injuries.    INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11426314,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2021","dateComplaintFiled":"07/24/2021","vin":"4JGDA5JB3EA","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"3 electrical related issues within  a few months. 1. Blind spot and Lane Departure warning come on and off while driving. 2. Blind spot yellow light comes on the side mirrors while applying break  3. This week the turn signal periodically stop working and each time have to stop kill engine and start engine again to reset but reset only last for a while.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11326644,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2019","dateComplaintFiled":"05/30/2020","vin":"4JGDA5HB2EA","components":"POWER TRAIN","summary":"2014 ML350 TRANSMISSION FAILURE AT 105,000 MILES HAD PROBLEMS WITH TRANSMISSION SINCE 75,000 MILES. BOUGHT NEW.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11315624,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2019","dateComplaintFiled":"03/02/2020","vin":"4JGDA7DB4EA","components":"ENGINE","summary":"RIGHT PASSENGER TURBO FAILED AFTER 50,000 MILES SEVERAL THOUSAND DOLLARS TO FIX","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML550","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11290208,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2019","dateComplaintFiled":"12/19/2019","vin":"43GDA5HB0EA","components":"STRUCTURE,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"IN MY NEIGHBORHOOD APPROACHING A STOP SIGN ABOUT 20 YARDS AWAY. THE CAR ALL OF A SUDDEN ACCELERATED AT A HIGH RATE OF SPEED. I WAS GOING TOO FAST TO MAKE THE RIGHT TURN AND THE BRAKES DID NOT STOP THE CAR. I ENDED UP RUNNING THROUGH THE STOP SIGN UP AN INCLINE AND INTO THE WOODS HITTING MULTIPLE TREES BEFORE COMING TO A STOP.  THIS CAUSED OVER $18,000 DAMAGE TO THE VEHICLE (NOT INCLUDING DAMAGE TO THE UNDER CARRIAGE). NOT ONLY WAS THIS PRETTY FRIGHTENING BUT WHAT COULD HAVE HAPPENED IF I WASN'T IN MY NEIGHBORHOOD WHEN THIS TOOK PLACE COULD HAVE KILLED SOMEBODY. IT REALLY SHOOK ME UP. THANK GOODNESS THERE WERE NO KIDS AT THE BUS STOP. I WAS ALSO SURPRISED THAT THE AIR BAGS DID NOT DEPLOY. THE INSURANCE COMPANY TOTALED THE CAR SO NO ONE REALLY SEEMS TOO CONCERNED ABOUT THE CAUSE OF THE UNINTENDED ACCELERATION THAT TOTALED MY CAR WHILE DRIVING IN MY OWN NEIGHBORHOOD!  THIS SHOULD NOT HAVE HAPPENED.  I HOPE SOMEONE WILL CARE ENOUGH TO TRY AND DETERMINE WHAT HAPPENED SO THIS DOESN'T HAPPEN TO SOMEONE ELSE.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11207568,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2017","dateComplaintFiled":"05/14/2019","vin":"4JGDA5HB8EA","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE LANE ASSIST FEATURE FAILED. THE LANE ASSIST INOPERABLE WARNING LIGHT ILLUMINATED. THE FAILURE HAPPENED INTERMITTENTLY. MERCEDES-BENZ OF NOVI  (39500 GRAND RIVER AVE, NOVI, MI 48375  (248) 426-9600) DIAGNOSED AND REPAIRED THE SENOR BUT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE BUT WAS NOT ABLE TO HELP. THE FAILURE MILEAGE WAS 60,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11161202,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2018","dateComplaintFiled":"12/13/2018","vin":"4JGDA2EB1EA","components":"UNKNOWN OR OTHER","summary":"TAILGATE OPENS WITHOUT BEING ACTIVATED.  WHEN BACKING OF GARAGE  TAILGATE CAME OPEN AND HIT GARAGEDOOR OPENING, CAUSING SHEETMETAL TO BEND.  THIS HAS HAPPENED SEVERAL TIMES.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11144916,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2017","dateComplaintFiled":"11/02/2018","vin":"4JGDA2EB7EA","components":"AIR BAGS","summary":"DRIVER'S SIDE AIR BAG WARNING LIGHT STAYS ON, DEALER SAYS IT'S THE WIRING IN STEERING COLUMN OR THE CONTROL MODULE AND WANTS ABOUT $1100 TO FIX. JUST ALL OF A SUDDEN CAME ON WITH NO OTHER EVENT HAPPENING.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11144513,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2018","dateComplaintFiled":"10/31/2018","vin":"4JGDA2EB8EA","components":"UNKNOWN OR OTHER","summary":"REAR TAILGATE OPENED WITHOUT BEING OPERATED AS I WAS ENTERING GARAGE.  REAR WINDOW HIT GARAGE TRIM AND BROKE.  THIS HAD HAPPENED BEFORE DRIVING DOWN THE STREET.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11111375,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2018","dateComplaintFiled":"07/14/2018","vin":"4JGDA5HB5EA","components":"UNKNOWN OR OTHER","summary":"NO LIGHT OR WARNING ALARM IF TAILGATE IS OPEN. YOU MAY DRIVE CAR WITH NO LIGHT ON DASHBOARD INDICATING THAT TAILGATE IS OPEN. MAY CRASH TAILGATE AND BREAK THE GLASS IF DRIVE INTO A GARAGE.  DROVE CAR INTO GARAGE TO PARK AND CRASHED THE TAILGATE.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11094095,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2018","dateComplaintFiled":"05/16/2018","vin":"4JGDA5JB7EA","components":"ELECTRICAL SYSTEM,ENGINE","summary":"CAR ENGINE LIGHT ON. TOOK TO SERVICE CENTER. REQUIRED SOFTWARE UPGRADE. COST $275. CAR HAS 26K MILES. THIS SHOULD NOT BE AN EXPENSE TO BUYER BUT SHOULD BE A WARRANTY ISSUE. VERY UNHAPPY WITH MERCEDES-BENZ AND UNLIKELY TO PURCHASE YOU VEHICLE IN THE FUTURE. ALSO, NO OBVIOUS INSTRUCTION FOR CHECKING OIL LEVEL. ANOTHER RUSE BY MERCEDES-BENZ TO WRING ADDITIONAL $$ OUT IF CONSUMERS.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11092539,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2017","dateComplaintFiled":"05/08/2018","vin":"4JGDA5HB2EA","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT FOR THE PAST YEAR, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. ALSO, THE 'PULL OVER AND READ SERVICE MANUAL' AND 'FRONT AIR BAG REQUIRES SERVICE' MESSAGES APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF LITTLETON, 8070 S BROADWAY, LITTLETON, CO 80122) WHERE THE TECHNICIAN INFORMED THE CONTACT TO \"IGNORE THE MESSAGES\" AND \"THAT IT HAPPENS TO ALL MERCEDES-BENZ VEHICLES'. THE DEALER DID NOT DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS 29,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11092179,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2018","dateComplaintFiled":"05/07/2018","vin":"4JGDA5JB5EA","components":"ELECTRICAL SYSTEM","summary":"APRIL 12TH 20018 I GOT IN MY BENZ AND STARTED IT AND ALL THE LIGHTS ON THE INSTRUMENT CLUSTER LIGHT UP AND SHOULD GO OF AFTER A FEW SECONDS BUT THE LIGHTS DID NOT GO OF SO I PUT THE CAR IN DRIVE AND THE EMERGENCY BRAKE WILL NOT RELEASE SO I HAD TO PUSH REALLY HARD ON THE BRAKE TO STOP THE CAR I TURNED IT OF AND WAITED A FEW SECONDS AND STRATED IT AGAIN SO THAI CAN REVERSE IT BACK IN THE PARK SPOT HOWEVER WHEN I PUT THE SUN IN REVERSE IT STARTED GOING FORWARD AND ALL THE LIGHTS ARE STILL ON AND THE EMERGENCY BRAKE STILL WILL NOT RELEASE SO I KEEP PUSHING REALLY HARD ON THE BRAKES AND PUT THE SUN IN PARK AND CALL MERCEDES OF SARASOTA FL   FOR THE SECOND TIME AFTER A SCARE LIKE THIS MERCEDES SAID THAT THE SUN WAS FINE .  WELL AT THIS POINT I WAS FORCED TO GET RID OF MY 4 YEAR OLD SUV BECAUSE I DO NOT TRUST DRIVING IT NO MORE AN SUV THAT I FULLY PAID FOR AND WAS NOT EXPECTING  TO HAD TO GET RID OF IT SO SOON .","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11091112,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2018","dateComplaintFiled":"04/30/2018","vin":"4JGDA5JB8EA","components":"UNKNOWN OR OTHER","summary":"SUNROOF EXPLODING - WAS DRIVING ON THE FREEWAY AT AROUND 70MPH WHEN I HEARD A LOUD BANG. I COULD TELL IT CAME FROM ABOVE AND COULD TELL THE SUNROOF HAD SHATTERED. I CAME TO A SAFE STOP TO INSPECT AND MY SUSPICIONS WERE PROVEN RIGHT. IT HAPPENED SUDDENLY WITHOUT ANY WARNING. THERE WERE NO TRUCKS NEAR ME. NEITHER WAS I DRIVING UNDER AN OVERPASS. THERE WAS NO IMPACT FROM ANYTHING. I HAVE ATTACHED A PHOTO OF THE DAMAGE. I CALLED THE DEALER (MERCEDES BENZ OF HOUSTON NORTH) AND THEY HAVE TOLD ME THAT THEY WERE SORRY TO HEAR THAT AND THAT I WOULD HAVE TO PAY $200 JUST TO GET MY CAR INSPECTED (NOT EVEN REPAIRED). VERY FRUSTRATED AT THE MOMENT.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11074909,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2018","dateComplaintFiled":"02/26/2018","vin":"4JGDA5HB7EA","components":"STEERING","summary":"THE POWER TILT STEERING WHEEL IS LOCKED IN THE UPMOST POSITION WHICH MAKES DRIVING UNCOMFORTABLE AND UNSAFE.  I GOOGLED THIS PROBLEM AND THERE ARE HUNDREDS OF MERCEDES BENZ THAT HAVE THIS PROBLEM, NOT JUST THE ML350.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11072994,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"02/15/2018","vin":"4JGDA5HB6EA","components":"UNKNOWN OR OTHER","summary":"1. IT WAS ON I-15 HIGHWAY NORTH BOUND AROUND 9:44 AM, 2/1/2018.  2. THIS VEHICLE SUDDENLY LOST POWER AND APPLIED BRAKE BY ITSELF ! THAT RESULTED IN DRASTICALLY SPEED DROP IN A VERY SHORT TIME. I TRIED TO GAS IT AND I CAN FEEL ENGINE IS STILL RUNNING, BUT SPEED WAS KEPT DROPPING.   3. I ALMOST HIT BY THE CARS BEHIND ME DURING THE TIME I TRIED TO PULL OVER TO ROAD SIDE.  4. WHEN I FULLY STOPPED ON I-15 ROAD SIDE, ENGINE IS STILL RESPONSIVE (RPM CAN GO UP), BUT THE CAR CAN'T MOVE FORWARD. I TRIED TO RELEASE BRAKE WITH TRANSMISSION STILL IN \"D\", IT'S FUNNY THAT THIS VEHICLE STARTED TO MOVE BACKWARD (IT WAS A UPHILL SECTION).   5. FINALLY, I TURNED OFF ENGINE AND RESTARTED IT, THE CAR WAS RESTORED IN \"NORMAL\" STATE.  JUST LIKE NOTHING HAPPENED. HOW IRONIC IT IS !    6. THERE ARE NO WARNING/ERROR LIGHTS ON !!!  7. THIS CAR IS ALREADY IN DEALER FOR 2 WEEKS AND THEY STILL CAN'T FIND THE ROOT CAUSE. I STRONGLY BELIEVE THAT THERE COULD BE DESIGN FLAWS. THIS TIME ME AND THOSE DRIVERS BEHIND ME WERE JUST LUCKY, THERE WAS NOT A SERIOUS ACCIDENT HAPPENED. SOMETHING NEED TO BE DONE BEFORE SOMEONE IS KILLED BY THIS ISSUE.  8. I HAVE DASH CAM VIDEO STORED ON GOOGLE DRIVE. HERE IS THE LINK:  HTTPS://DRIVE.GOOGLE.COM/FILE/D/1V67T9EQW3N_I2DTW_L-G7C-EXYBWDKHF/VIEW  9. SPEED UNIT ON VIDEO IS KMH, INSTEAD OF MPH. ALSO, THE TIME ZOOM OF DASH CAM IS NOT PROPERLY SET. THE TIME SHOWN ON THIS VIDEO IS ACTUALLY 16 HOURS AHEAD OF THE LOCAL TIME. BUT IT IS NOT A BIG DEAL HERE.   10. AT 42 SEC OF THIS VIDEO, YOU CAN SEE THE SPEED IS SUDDENLY DROPPED AND CAN ALSO HEAR TIRE SQUEEZING SOUND (CAR APPLIED BRAKE BY ITSELF).  11. THIS CAR CAN'T MOVE FORWARD BY THE ENGINE AT (1'52\" ~ 1'55\"), (2'34\" ~ 2'37\") AND (2'54\" ~ 2'57\").  12.  WITH TRANSMISSION IS STILL IN \"D\" AND BRAKE RELEASED, THE CAR MOVED BACKWARD BECAUSE IT WAS ON A UPHILL SECTION (2'23\" ~ 2'30\").","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11067091,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2017","dateComplaintFiled":"02/05/2018","vin":"4JGDA5HB2EA","components":"ENGINE","summary":"TAKATA RECALL- INTERMITTENT BURNING SMELL COMING FROM THE HOOD OF THE CAR.  SMELL NOTED WHEN CAR IS PARKED AFTER DRIVING FOR SOME TIME.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11056890,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2017","dateComplaintFiled":"12/27/2017","vin":"","components":"ELECTRICAL SYSTEM,ENGINE","summary":"VEHICLE MADE A RIGHT-HAND TURN UPHILL AND COMPLETELY SHUT OFF FOR 25 MINUTES; ENGINE AND ELECTRICAL COMPONENTS. REQUIRED TO MANUALLY HOLD IN THE BRAKE ON AN INCLINE UNTIL VEHICLE RESTARTED. DEALERSHIP CANNOT REPLICATE THE ISSUE AND IS RETURNING THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11045420,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2017","dateComplaintFiled":"11/12/2017","vin":"","components":"VISIBILITY/WIPER","summary":"SUDDENLY IN THE MORNING 3 DAYS AGO WITHOUT HIT ANYTHING, A CRACK APPEARED ON MY WINDSHIELD. A LONG LINE ON THE RIGHT SIDE WHERE THE PASSENGER IS SITTING, LESS THAN 1$ BILL. I CAN'T BELIEVE THAT HAPPEN IN THIS WAY.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11020619,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2017","dateComplaintFiled":"08/30/2017","vin":"4JGDA5HB5EA","components":"UNKNOWN OR OTHER","summary":"THE VEHICLE'S HEATING, VENTILATION, AND AIR  CONDITIONING SYSTEMS ('HVAC SYSTEMS') HAVE A SERIOUS DESIGN DEFECT THAT CAUSES  THE HVAC SYSTEM TO (A) ACCUMULATE MOLD AND MILDEW RESIDUE OR GROWTH WITHIN  THE HVAC SYSTEM; (B) EMIT A MOLDY OR MILDEWY ODOR THAT PERMEATES THE VEHICLE  CABIN WHEN THE HVAC SYSTEM IS ACTIVATED; AND (C) CAUSE THE VEHICLE'S PASSENGER  CABIN TO BE UNBEARABLE AND THUS UNUSABLE FOR ITS INTENDED PURPOSE.  IT LACKS A WAY TO PROPERLY DISPOSE OF THE WATER LEFT IN THE SYSTEM DUE TO CONDENSATION AND THIS IN TURNS CREATES A SUITABLE ENVIRONMENT FOR THE GROWTH OF BACTERIA, FUNGUS, MOLD, AND SPORES, WHICH THEN ARE BLOWN INTO THE  PASSENGER CABIN WHEN THE HVAC SYSTEM IS IN USE. THIS SEEMS TO BE A KNOWN ISSUE WITH MERCEDES-BENZ CARS WHICH HAS NOT BEEN ADDRESSED BY THE MANUFACTURER.  IT MAKES IT VERY UNPLEASANT TO DRIVE THE CAR WHEN YOU NEED TO TURN ON THE A/C FOR A CAR THAT IS PRACTICALLY NEW.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10979848,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2016","dateComplaintFiled":"04/21/2017","vin":"4JGDA5HBXEA","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. WHILE DRIVING AT AN UNKNOWN SPEED, THE \"A-SERVICE\" INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED AND A BASIC SERVICE WAS PERFORMED, WHICH INCLUDED AN OIL CHANGE AND THE FLUIDS WERE TOPPED OFF. THE FAILURE RECURRED AND THE CONTACT DID A \"DEEP STICK\" CHECK FOR OIL, WHICH DID NOT REGISTER ANY OIL. THE CONTACT CALLED THE DEALER AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE CONTACT STATED THAT HE COULD NOT UNDERSTAND WHY THE VEHICLE WAS OUT OF OIL SO SOON. THE CONTACT INSTEAD TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE. THE FAILURE MILEAGE WAS 18,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10970819,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2017","dateComplaintFiled":"04/05/2017","vin":"4JGDA5JB5EA","components":"STEERING,WHEELS","summary":"I OWN A MERCEDES BENZ ML 350 2014 AND NEVER HAD ANY PROBLEMS WITH IT UNTILL  THIS PASS FRIDAY MARCH 31ST I WAS DRIVING TO WORK THAT MORNING I SAME WAY I ALWAYS GO AND WHILE GOING AROUND THE SMALL ROUNDABOUT THE SUV SHOT OF AND STARTED PULLING TO THE LEFT AND IT SOUNDE LIKE A PIECE OF IRON BEING DRAGED ON CONCRETE.IT CAUSED ME TO HIT AND OTHER SUV AND IT WAS VERY SCRAY FOR ME SO MERCEDES DID SOME DIAGNOSTIC TESTING AND SAID THAT THE CAR WAS FINE..I DONT BELIEVE THAT IF ANY CAR DOES WHAT MINE DID THAT IT WOULD BE FINE SOMETHING IS WRONG WITH IT I AM NOW AFRAID TO DRIVR  IT ..I TOLD THE HEAD OFFICE OF MERCEDES IN NEW JERSEY THAT THE SARASOTA FL DEALERSHIP CAN KEEP THE CAR FOR A MONTH OR SO AND DO SOME ADDITIONAL TEST AND CHECH UP ON THE ENGINE BUT I HAVE NOT HEARD BACK FROM THEM AS YET.  UPDATED 05/10/17*LJ   UPDATED 08/03/2017*JS","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10950309,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/08/2016","dateComplaintFiled":"02/08/2017","vin":"4JGDA2EB4EA","components":"AIR BAGS,STRUCTURE,VEHICLE SPEED CONTROL","summary":"I WAS IN A COLLISION IN WHICH I REAR ENDED ANOTHER SUV.  THE SPEED CONTROL DID NOT ENABLE AND I HIT THE OTHER VEHICLE HARD ENOUGH TO CAUSE $20,000 WORTH OF DAMAGE TO MY CAR.  I BELIEVE THE CAR BRAKING RESPONSE WAS SLOW AND THE AIRBAG SHOULD HAVE DEPLOYED IN A CRASH THAT SIGNIFICANT, BUT IT DID NOT.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10916045,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2016","dateComplaintFiled":"10/14/2016","vin":"4JGDA2EB0EA","components":"FUEL/PROPULSION SYSTEM","summary":"DIESEL FUEL LEAKS FROM A TINY CRACK FORMING ON THE OIL FILTER HOUSING.    THE FILTER HAS MANUFACTURING OR DESIGN DEFECT THAT CAUSES THE BOTTOM HOUSING OF THE FILTER TO FORM SMALL CRACKS PREMATURELY.  THE MERCEDES PART NUMBER OF THIS FILTER IS A 642 090 60 52 MANUFACTURED BY MANN , MADE IN THE CZECH REPUBLIC.    I HAVE SEARCHED THE INTERNET AND THIS APPEARS TO BE A SYSTEMIC PROBLEM WHERE THE FILTER FORMS CRACKS AND LEAKS DIESEL FUEL.  THERE SHOULD BE A RECALL ISSUED FOR THIS IMMEDIATELY BEFORE THERE ARE ANY VEHICLE FIRES AS A RESULT OF THIS DEFECT.  WHEN THE FILTER LEAKS, THE FUEL STREAMS DOWN THE CENTER OF THE ENGINE BLOCK AND THROUGH A WEEP HOLE TO THE BOTTOM OF THE VEHICLE NEAR THE EXHAUST.  THIS IS IN VERY CLOSE PROXIMITY TO THE EXTREMELY HOT EXHAUST PIPING THAT COULD IGNITE THE FUEL AND CAUSE A FUEL FIRE RESULTING IN SERIOUS INJURY OR FATALITIES.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10915287,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2016","dateComplaintFiled":"10/11/2016","vin":"4JGDA2EB0EA","components":"FUEL/PROPULSION SYSTEM","summary":"DIESEL FUEL FILTER AND/OR DIESEL FUEL HOSE LEAKS SPILLING HIGHLY FLAMMABLE DIESEL FUEL ON THE ROAD.    THE DIESEL FUEL COULD LEAK NEAR THE HEAT SOURCE OR LEAK ONTO THE ROAD. THIS COULD LEAD TO A CRASH OR CAUSE A FIRE IN THE PRESENCE OF AN IGNITION SOURCE.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10908813,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2016","dateComplaintFiled":"09/22/2016","vin":"4JGDA5HBXEA","components":"UNKNOWN OR OTHER","summary":"2014 ML350 SHUT OFF WHILE DRIVING IN THE FAST LANE OF A MAJOR HIGHWAY. I HAD TAKEN THE VEHICLE FOR SERVICE, THEN THREE WKS LATER BECAUSE THE CAR WAS LOSING POWER. THE DEALERSHIP CHECKED IT OVER THE NEXT DAY AND ASSURED ME THE CAR WAS PERFECT AND HAD FOUND NO PROBLEMS. THE NEXT DAY THE CAR SHUT-OFF ON THE HIGHWAY. THE CAR WAS TOWED TO THE DEALERSHIP WHERE THEY EVENTUALLY DISCOVERED A DEFECT IN THE CAR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10778999,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2015","dateComplaintFiled":"10/01/2015","vin":"4JGDA5JB4EA","components":"UNKNOWN OR OTHER","summary":"PULLING INTO GARAGE, PUT CAR INTO \"PARK\" AND ALL OF SUDDEN, WENT INTO \"NEUTRAL\"  CAR STARTED TO ROLL BACK (FLOOR OF GARAGE HAS SLIGHT ANGLE).  AT FIRST COULD NOT PUT CAR INTO \"DRIVE\".   FINALLY GOT IT INTO DRIVE, MOVED CAR FORWARD AND THEN WAS ABLE TO PUT IT INTO \"PARK\"   THIS HAPPENED ONCE BEFORE,  LAST YEAR, MERCEDES COULD NOT FIND ANYTHING WRONG.   CAR BEING BROUGHT TO MERCEDES ON OCTOBER 5, 2015","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10759787,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/22/2013","dateComplaintFiled":"08/27/2015","vin":"4JGDA5HB4EA","components":"UNKNOWN OR OTHER","summary":"HIT IN THE HEAD IN APRIL 2015 BY SUV REAR POWER LIFT GATE CAUSING TRAUMATIC BRAIN INJURY. DESIGN FLAW IN MOST SUV REAR LIFT GATE. I BELIEVE CHRYSLER HAS ONE THAT BEEPS WHEN LIFT GATE IS LOWERING BUT OTHERS DO NOT. ALSO THEY SHOULD BE DESIGNED LIKE GARAGE DOORS IN THAT A SENSOR CAN STOP PROGRESSION OF DOWNWARD MOVEMENT WHEN TAILGATES LOWERS THERE BY STOPPING ANY FURTHER INJURY TO INDIVIDUALS - ESPECIALLY OLDER INDIVIDUALS AND CHILDREN.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10726986,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2015","dateComplaintFiled":"06/23/2015","vin":"4JGDA2EB2EA","components":"POWER TRAIN","summary":"WHILE ENTERING THE HIGHWAY, THE VEHICLE SHIFTED AT EXTREMELY HIGH REVS, THEN BECAME 'STUCK' IN FOURTH GEAR.  THE MANUAL SHIFTING PADDLES WOULD NOT SHIFT THE TRANSMISSION UP OR DOWN.  PLACING THE VEHICLE IN NEUTRAL, AND THEN BACK INTO DRIVE HAD NO IMPACT.  VEHICLE REMAINED IN FOURTH GEAR.  BECAUSE I WAS ON A HIGHWAY, IN HIGH SPEED TRAFFIC, IT WAS A DANGEROUS SITUATION.  EVENTUALLY, I WAS ABLE TO PULL OF THE HIGHWAY, TURNED OFF THE CAR AND ONCE IT WAS RESTARTED, THE CAR SHIFTED NORMALLY.  THE HIGH-REV SHIFTING EVENT HAD OCCURRED ONE TIME BEFORE (APPROXIMATELY 3 MONTHS AGO), BUT BECAUSE OF THE SHORT NATURE OF THE TRIP, I NEVER REQUIRED SPEEDS ABOVE 35 MPH.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10692799,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2015","dateComplaintFiled":"03/08/2015","vin":"4JGDA5JB5EA","components":"ENGINE","summary":"I BOUGHT THIS VEHICLE NEW ON MARCH 2013. WITH THE TIME WE HEAR A STRANGE NOISE, WE THOUGHT IT WAS NORMAL BUT THAT NOISE WAS STRONGER SO WE WENT TO THE DEALER GARAGE ISLA VERDE MERCEDES BENZ, TO THE MAINTENANCE    WE TOLD TO THE PERSON ABOUT THAT NOISE, SO THEY SAID TO US THAT EVERYTHING IS OK THEN WE ASK ABOUT THE NOISE IN THE ENGINE AND THEY TOLD THAT \"IS A PROBLEM IN THE ENGINE AND MERCEDES BENZ KNOWS THAT, IS AN INTERN ENGINE PROBLEM AND THERE IS A PART THAT CAN'T BE CHANGED! AND ALSO OTHERS MODELS LIKE GLK, E AND ML HAVE THE SAME PROBLEM\"..  SO I'M WORRY ABOUT THIS BECAUSE THE WARRANTY IS ONLY FOR 40,000 MILES..SO WHAT I CAN DO????  *TR","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10692529,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2015","dateComplaintFiled":"03/06/2015","vin":"4JGDA5HB6EA","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)","summary":"THE VEHICLE SENSORS ALL STARTED FLASHING, INCLUDING THE STABILITY CONTROL SYSTEM, PARKING BRAKE, TEMPERATURE GAUGE, ETC.  THE SPEEDOMETER FLUCTUATED WILDLY, THE CAR WOULD NOT SHIFT OUT OF DRIVE AND WOULD NOT SHUT OFF.  I WAS TRAPPED IN THE VEHICLE, UNABLE TO SHIFT THE CAR OUT OF GEAR INTO PARK OR NEUTRAL AND THE CAR WOULD NOT SHUT OFF.  I HAD TO KEEP MY FOOT ON THE BRAKE, BUT I OBVIOUSLY COULD NOT GET OUT OF THE CAR WHILE IT WAS IN GEAR AND RUNNING.  AFTER ABOUT 3 MINUTES OF TRYING TO GET THE CAR INTO PARK I WAS ABLE TO TURN OFF THE ENGINE.  IT WAS EXTREMELY SCARY.  THIS VEHICLE IS UNSAFE.  *TR","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10659515,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2013","dateComplaintFiled":"01/28/2015","vin":"4JGDA2EB4EA","components":"ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,STRUCTURE","summary":"2014 MERCEDES-BENZ ML 350 CHECK ENGINE LIGHT ILLUMINATED AND ROUGH RUNNING.  *MW  THE CONSUMER STATED THE DOOR WOULD STICK, THE ELECTRONICS MODULE AND DUEL DOOR CENTRAL LOCK WERE REPLACED.  *JB","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":10663351,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2014","dateComplaintFiled":"12/10/2014","vin":"4JGDA5JB7EA","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2014 MERCEDES BENZ ML350. WHILE DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE ENGINE MODULE PINS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,138.   UPDATED 7/23/15*CN  THE CONSUMER REQUESTED TO HAVE THE POST REMOVED.","products":[{"type":"Vehicle","productYear":"2014","productMake":"MERCEDES BENZ","productModel":"ML350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}