{"count":126,"message":"Results returned successfully","results":[{"odiNumber":11739338,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"05/21/2026","vin":"WD4PG2EE6G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received a notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the recall repairs were denied, and the contact was asked to take the vehicle back to the original dealer who sold the vehicle. The contact reached out to several other local dealers; however, the assistance was provided due to the vehicle having approximately 18inch rims. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11708574,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2026","dateComplaintFiled":"01/03/2026","vin":"WD4PG2EE3G3","components":"FUEL/PROPULSION SYSTEM","summary":"Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own troubleshooting over the last six months, I have determined that when the car has sat un-used for over 24 hours, the rubber fuel lines shrink just enough that the next time the fuel system is primed (pre-start routine when you unlock the car, or start the car), a small amount of fuel leaks out at the connection. If the car sits for weeks and then you start it up, fuel will visibly leak out of the rubber connection (I have video). Once the rubber line swells up again due to the fuel in the line, it will slow the leak. So, if you use the car daily, you will be less likely to notice a leak. If you use the car infrequently, you will be more likely to have a leak.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11695391,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/24/2025","vin":"WD3PG2EA6G3","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"It has been two years after posting an issue with engine light on indicating the error code p052e which is a known problem on many models mercedes has. This metris van is not a passenger van but a commercial van. It has however the SAME engine and SAME error code as all the models mercedes having this engine. It is stated that it is under warranty by mercedes up to 150k, with the exception of the commercial van. This is ludicrous and a failure to correct a known  defect and expecting the customer to pay the bill. It is also disturbing that the NHTSA does not communicate to the complaint or direct mercedes to FIX the problem. What happened to Quality and Customer care?","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11695398,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/24/2025","vin":"WD3PG2EA6G3","components":"ELECTRICAL SYSTEM","summary":"How does the digital display suddenly disappear from your dashboard? Mercedes has lost its respect for being a High Quality brand. Too many recalls,. Too many issues that vehicles less costly never have such as 1. Out of alignment at 0 mileage resulting in worn out tires at 12k miles. Realignment that was useless at mb specs resulting in third set of tires. 2. Pcv regulator valve triggers engine code p052e which means a $3000 repair bill that's not covered on commercial vans but covered on passenger vans with the same engine. 3. Digital display on dashboard gone. Yet cars in the 60's with digital screens still working.  Thanks Mercedes for the Quality and commitment you have to your customers.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11682273,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2025","dateComplaintFiled":"08/21/2025","vin":"WD3PG2EA6G3","components":"STEERING","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at 40 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that the failure occurred immediately after driving over a speed bump, and the message \"Power Steering Assist Malfunction\" was displayed. The contact pulled over into a parking lot, and the vehicle was towed to a body shop to be diagnosed. The contact was informed that the power steering wire had overheated, causing a failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11669847,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"06/27/2025","vin":"WD4PG2EE3G3","components":"FUEL/PROPULSION SYSTEM","summary":"There was a fuel smell emanating from the engine compartment during the vehicle pre-start routine (fuel pump priming). The dealership determined this to be a leak in the lower fuel hose to fuel line of the service connection per NHTSA Campaign Number\u00a018V837000, however they refused to cover the cost of the repair because the recall work was previously completed in 2019. Corporate Mercedes Benz USA also refused to extend any goodwill toward this repair despite acknowledging it is the recall issue because the work was done once and is now considered out of warranty. Recall 18V-837 only requires authorized dealer to inspect and replace as necessary, so I don't know if the previously completed recall work on my van actually resulted in replaced parts or not (I bought this van used after the recall work order was completed). This is a health and safety hazard and Mercedes should have a permanent fix, not give us a part that needs regular expensive maintenance.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11659960,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2025","dateComplaintFiled":"05/09/2025","vin":"WD4PG2EE7G3","components":"ENGINE","summary":"2016 Metris Engine M274 Check engine light, P052E71 Crankcase ventilation valve- Oil leakage- safety is compromised as this damage causes engine failure. The dealer has confirmed multiple oil leaks and other parts and service is required at extensive cost to me. This is the same damage and failure that passenger models with the M274 engine have an extended warranty available to them- my PASSENGER Metris with the exact same engine is excluded from this extended warranty.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11653270,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"04/07/2025","vin":"WD3PG2EA4G3","components":"ENGINE","summary":"position sensor for intake camshaft had a malfunction. Position of intake camshaft implausible. Intake camshaft pick up wheel was not in sync with timing. Antique camshaft was out of sync by 180\u00b0. This caused a loss of power and engine functionality while underway.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11647923,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2025","dateComplaintFiled":"03/12/2025","vin":null,"components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Intake line assembly Crank case ventilation system PCV valve failure","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11635871,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2025","dateComplaintFiled":"01/14/2025","vin":"WD3PG2EA1G3","components":"STEERING","summary":"I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11631728,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"WD3PG2EA2G3","components":"FUEL/PROPULSION SYSTEM","summary":"The fuel line is leaking again. I have had this replaced three times already. Once under warranty and twice out-of-pocket. Why wasn't the MY2016 included in the recall? The raw fuel smell permeates the cabin and is nauseating.  This is a safety issue were something needs to be done for a permanent fix before someone dies in a fiery death.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11622949,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2024","dateComplaintFiled":"10/31/2024","vin":"WD3PG2EA5G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11612366,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2024","dateComplaintFiled":"09/03/2024","vin":"","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11609347,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"08/19/2024","vin":"WD4PG2EE6G3","components":"FUEL/PROPULSION SYSTEM","summary":"Crank case ventilation valve failure and a common issue for this model.  Code: P052E  Failed NJ motor vehicle inspection due to emissions code: P052E","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11609425,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"08/19/2024","vin":"WD4PG2EE1G3","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the crank case ventilation valve had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11608728,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2022","dateComplaintFiled":"08/15/2024","vin":"WD4PG2EE2G3","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"The Crankcase ventilation valve called (Crankcase Rebreather)comes with a defect making engine light to come on after about an average of 50.000 miles, with a code p052e, preventing passing state vehicle inspection. Feedback from many Metris ownership highlights exact same challenge with engine light turned on at all times. But dealership is charging up to 3.000 dollars to remove their own faulty designed part.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11606803,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2024","dateComplaintFiled":"08/06/2024","vin":"WD4PG2EE0G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11605238,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"07/29/2024","vin":"WD4PG2EE8G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but had not received an answer. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11603619,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"07/21/2024","vin":"WD4PG2EE5G3","components":"UNKNOWN OR OTHER,ENGINE","summary":"CHECK engine Light CEL Code P052E suddenly turned on in the winter about 1 1/2 year ago, but turned off itself after a month.  The Check Engine Light CEL code p052e turned on suddenly in June 2024 and stays on still.  Emailed and complaint to Mercedes Benz USA and received no answer. MERCEDES BENZ USA given recall and Emission extended warranty on this code to all C, E, G, , SLC And SLK Class passenger cars with 2.0 Engine on August 25, 2023, but excluded my passenger van model, Metris, which has the same code and is a common problem. This is not right and not fair.  Please advise and help.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11595927,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"06/22/2024","vin":"WD3PG2EA6G3","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Code P052E-71 Valve for crankcase ventilation has a malfunction  Code P06DA-00  Actuation of the valve in the combustion engine has an electrical fault or open circuit.  These codes have been reported on too many times on forums to not have these issues recalled and fixed and paid for by Mercedes. This expensive problem should not have occurred with such little mileage and have to be fixed by the consumer","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11591541,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"05/30/2024","vin":"WD4PG2EE5G3","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV)  Regulator Valve Performance Malfunction.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11583750,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2024","dateComplaintFiled":"04/18/2024","vin":"WD4PG2EE2G3","components":"UNKNOWN OR OTHER","summary":"A safety recall #22V482 was issued on this vehicle on 9/9/2022. It's now been nearly 18 months and the manufacturer has yet to issue a remedy or mark the recall \"open\" so we can get it addressed. The is effecting both the safety of operation, causing confusion over load ratings, and possibly effecting resell as this information is public. Please get this recall enforced.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11580708,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2022","dateComplaintFiled":"04/02/2024","vin":"WD3PG2EAXG3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11568690,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"01/30/2024","vin":"WD4PG2EE9G3","components":"ENGINE","summary":"Reports of repeat failures of crankcase vent assembly. Known issue on C-class (same system) and extended warranty in place for C-class models. Need extended warranty for Metris as well since the same problematic component is on these models too.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11567051,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2024","dateComplaintFiled":"01/22/2024","vin":"WD4PG2EE5G3","components":"UNKNOWN OR OTHER","summary":"There was a tire recall for my van for incorrect tire load which causes exceeding wear and dangerous tire conditions. I keep getting my tires changed every year cause they wear down so fast. Mercedes and the dealership won\u2019t reimburse me because it is still in a pending status which has been ongoing now for 2 years!!!","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11564712,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"01/10/2024","vin":"WD4PG2EE6G3","components":"STEERING","summary":"The aluminum bolts that hold the power steer motor failed: one bolt was sheered off, one was completely missing, and another was completely unthreaded.   Apparently, this is a known recall in some states but not WA: [XXX]   I'm unclear why my WA-based aluminum bolts were not a part of the recall and replacement with steel bolts... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11563207,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2022","dateComplaintFiled":"01/03/2024","vin":"WD4PG2EE8G3","components":"UNKNOWN OR OTHER","summary":"My complaint is about the open recall on my vehicle, its been more than a year now and still there is no resolution in sight, due to the open recall I am unable to use my vehicle for my business and it's impacting me financially. On contacting several mercedes dealership, I am not getting any answers on when they will be able to fix the problem and remove the recall.  Active safety recall for my vehicle is: \u2022 PDGLASTRE (NHTSA #22V482)","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11550610,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2022","dateComplaintFiled":"10/18/2023","vin":"WD3PG2EA6G3","components":"UNKNOWN OR OTHER","summary":"NHTSA Recall Number 22V482 Recall Incomplete, remedy not yet available for a very long time. While we can still operate the vehicle physically, it would be out of compliance to share the vehicle within the company while an active recall is not addressed by manufacture.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11550404,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2019","dateComplaintFiled":"10/17/2023","vin":"WD4PG2EE7G3","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact stated that the Collision Prevention Assist Inactive message was displayed, and the vehicle went into LIMP mode. The contact shifted into neutral and restarted the vehicle. The vehicle was taken to the dealer and the Collision Prevention Assist system was reset however, the failure persisted. The manufacturer was made of the failure; however, no assistance was provided. The approximate failure mileage was 20,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11549307,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2023","dateComplaintFiled":"10/11/2023","vin":"WD3PG2EA5G3","components":"WHEELS,TIRES","summary":"We had replaced tires on this van more than 7 times since we bought it, tomorrow it\u2019s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11548818,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2023","dateComplaintFiled":"10/07/2023","vin":"WD3PG2EA9G3","components":"ENGINE","summary":"Piston blew with regular maintenance under a 100K.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11545831,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2022","dateComplaintFiled":"09/21/2023","vin":"WD3PG2EA5G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz M1CA126. The contact received notification of NHTSA Campaign Number: \u00a022V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger front tire exploded. The vehicle was towed to a tire shop.  The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown . VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11544550,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2023","dateComplaintFiled":"09/14/2023","vin":"WD3PG2EAXG3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that incorrect tires were installed on the vehicle because the tire mechanic used the incorrect label as a reference. The local dealer was contacted and informed the contact that the tire inspection could not be performed until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was made aware of the issue and stated that the anticipated date for the remedy availability was late August 2023. The contact stated that the tires needed to be replaced due to the safety concerns. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11541905,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2023","dateComplaintFiled":"08/31/2023","vin":"WD4PG2EE6G3","components":"ELECTRICAL SYSTEM,ENGINE","summary":"CHECK ENGINE LIGHT checked and diagnostic code P052E71 showed that the Valve for Crankcase Ventilation has a malfunction. The actuator is blocked, P06DA00 the Actuation of the valve of the oil pump in the combustion engine has an electrical fault or open circuit. The problem is prolific on the Metris vans and the repair costs extremely high for such a lemon sensor and can cause catastrophic failure and damage to the engine.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11540337,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2016","dateComplaintFiled":"08/23/2023","vin":"WD3PG2EA6G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact stated that both rear tires were replaced four times since receiving the recall notification. The contact stated that the tires were replaced every 11,000 miles and rotated every 7,000 miles for the past six years. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11532746,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2023","dateComplaintFiled":"07/17/2023","vin":"WD3PG2EA2G3","components":"STEERING","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving downhill approximately 60 MPH, the steering wheel became very difficult to turn in either direction. During the failure the \"Power Steering Assist\" message was displayed. The contact stated that the failure occurred immediately after driving over a metal gutter in the road. After stopping and restarting the vehicle the failure was no longer present and the vehicle operated normally. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V595000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 43,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11529629,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"06/29/2023","vin":"WD3PG2EA8G3","components":"ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS","summary":"The wiring harness for the seatbelt pretensioner wore through in its normal factory installed location and shorted out, causing the air bag light to come on.  No modifications have ever been done to the vehicle to disturb this path and causing wire chafing.  It is highly doubtful the pretensioner would have worked either, as 3 out of the 4 wires had their insulation worn through.  This was diagnosed by the dealership and video of the issue was provided at https://r7788463.m.reyrey.net/app/?ref=aO9XDMndQtSq554Czq1dQg%3D%3D&sys=e1b63ec6-8626-424a-b7a7-80e9ade1db58  I have had this fixed, but the text messages with the dealership lead me to believe that this is not the first time they have seen and repaired the issue.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11529377,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2023","dateComplaintFiled":"06/28/2023","vin":"WD3PG2EA6G3","components":"STEERING","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering). The vehicle was taken to the dealer, who informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V595000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11522235,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"05/16/2023","vin":"WD4PG2EE3G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11520661,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2022","dateComplaintFiled":"05/05/2023","vin":"WD3PG2EA8G3","components":"STEERING","summary":"2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Arizona. I don't feel safe in this van losing steering at freeway speeds or down a mountain pass.  Maureen in San Diego","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11519091,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"04/26/2023","vin":"WD3PG2EA3G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11518099,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2023","dateComplaintFiled":"04/20/2023","vin":"WD4PG2EE0G3","components":"UNKNOWN OR OTHER","summary":"I am trying to get a safety recall handled, that states the possibility of crash if not taken care of. Mercedes still says a recall still pending.  This was reported in September of 2022, and seems like an easy recall to handle.  I am hoping to get this handled so I feel safe driving with my family in the van.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11516313,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2023","dateComplaintFiled":"04/10/2023","vin":"WD4PG2EE6G3","components":"STEERING","summary":"I lost all ability to steer the van.  When the steering wheel was turned, a noise was made, but the vehicle did not respond.  The vehicle had to be towed to a repair shop.  Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it.  A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking.  We didn't see any warning lights or notice any steering issues prior to the break. The break occurred when we were slowing down to park.  We were then unable to steer after parking.    The local mechanic initially refused to complete the repair because he was able to locate a current recall with the exact problem our vehicle experienced (Recall VS2SCHRALU).  The recall was for our state with the same make, model and year of our van.  When we contacted the Mercedes dealership, they stated our vehicle's VIN wasn't included in the recall identified by our mechanic.  The Mercedes employee offered to \"look\" at our vehicle, but said all fees would be our responsibility because the VIN wasn't included in the recall.  We decided to go with a local mechanic because the Mercedes dealership would have required a one-hour tow.  Also, the dealership stated it could be up to 2 weeks before they could complete the repair.  Our daughter requires a wheelchair and this is her accessible vehicle.  She couldn't be without transportation for that length of time.     The vehicle is now repaired.  I'll upload the photos from the mechanic and the repair bill.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11512364,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"03/17/2023","vin":"WD4PG2EE6G3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that all four tires had no tread due to excessive tire wear in less than a year. The contact stated that all four tires were previously replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11504461,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"01/30/2023","vin":"WD4PG2EEXG3","components":"TIRES","summary":"The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11495545,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"11/30/2022","vin":"WD3PG2EA1G3","components":"WHEELS,UNKNOWN OR OTHER","summary":"Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I  only have 23,000 miles on vehicle.  Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!!","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11495067,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2022","dateComplaintFiled":"11/27/2022","vin":"WD4PG2EE8G3","components":"UNKNOWN OR OTHER","summary":"There's no remedy available and it has been almost a whole year.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11491605,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2022","dateComplaintFiled":"10/31/2022","vin":"WD4PG2EE7G3","components":"STRUCTURE,WHEELS,LANE DEPARTURE","summary":"There is an open recall for 3 months whereby there is a possibility that wheels are inappropriately specified and not able to carry body weight.  My van is constantly have trouble with tires/wheels breaking, ripping within no time.   I feel like I\u2019m buying new tires every 1-1.5 years.   It is a constant state of low tire pressure warnings followed by replacing tires.  In May 2022, I had an incident where torn/leaking tire was filled with air by MB roadside assurance and incorrectly installed on my van.  The result was that the tire flew off my van while in motion.  I replaced all 4 tires with a slighter higher load tire because I was so scared by the incident.   Less than 3 months later, one of those tires was torn on the interior.  Replaced again.  Today I am driving and again one of the new tires suddenly indicates dropped pressure to 34 compared to others at 41. I feel that the rapidly deterioration of tires is due improperly indicated weight load.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11491608,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2022","dateComplaintFiled":"10/31/2022","vin":"WD4PG2EE7G3","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"Electrical failure by mercedes metris is intermittent but frequent.  There are multiple times where car will indicate that blind spot alert is inoperable.  Similarly, it appears that indicator on same side and automatic door locks on that side do not work.  It will sometimes reboot and work intermittently for a period of time before recurring.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11487847,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2022","dateComplaintFiled":"10/04/2022","vin":"WD4PG2EE8G3","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"there is couple knocking sound and noises from the engine and vehicle shaking intermittently and lack of power after engine knocking sound.   smell gas leaking and dealer did Fuel hose performed inspection found lower fuel hose from tank to high pressure pump leaking causing fuel leaks. replace fuel hose and clamps.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11486960,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2022","dateComplaintFiled":"09/28/2022","vin":"WD3PG2EAXG3","components":"TIRES","summary":"The contact owns a 2016 Mercedes Benz Metris. The contact received a notification for NHTSA Campaign Number: 22V482000 (Tires). The dealer had been notified about the recall but had yet to grant the contact an appointment to service the recall. The contact also made multiple attempts to notify the manufacturer about the recall repair but had been disconnected from the call after being placed on a hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11483653,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2022","dateComplaintFiled":"09/09/2022","vin":"WD3PG2EA2G3","components":"FUEL/PROPULSION SYSTEM","summary":"New heavy fuel odor in cab. I wonder how much fuel I am leaking. Where is the fuel that is being leaked out go? On a hot exaust system? Fuel line was replaced once by MB dealer. I think they used the same defective fuel line to replace the first one.  One of the last times the van was in at the dealer they \"didn't have time\" to check the fuel line complaint. And there is no mention of my request in the service writers document that says I wanted it checked out.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11470276,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"06/21/2022","vin":"WD4PG2EEXG3","components":"SERVICE BRAKES","summary":"2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken to dealership. Dealer diagnosed as brake booster pump faulty. Currently Waiting on quote for repairs.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11457135,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2019","dateComplaintFiled":"03/17/2022","vin":"WD3PG2EA4G3","components":"FUEL/PROPULSION SYSTEM","summary":"In 2019, the fuel line was recalled for my Mercedes Benz Metris. I had this fixed and it was ok for a while. In 2020, it started smelling like gas again. We moved out of state in 2020 and in 2021 I took it into my local dealership to have them look at it. They replaced the fuel line again. Since then, it has smelled like gas badly. It gives me headaches and I feel unsafe driving it. The dealership told me last time that this would not be covered under the initial recall from 2017 but they fixed it \"goodwill.\" I do not understand how this could NOT be covered since the issue is still not rectified. I absolutely need to get this fixed correctly as the smell is very very bad and I worry that fuel may be leaking into compartments somewhere that could cause a fire. I am concerned for my safety every time I drive it for my business. Mercedes has been unhelpful, I contacted them in 2021 to tell the dealer to fix it, they never followed up with me, I have put two formal complaints in recently: 3/11 and today, 3/17, with no response from Mercedes.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11428050,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2021","dateComplaintFiled":"08/06/2021","vin":"WD3PG2EA2G3","components":"ELECTRICAL SYSTEM,WHEELS,SERVICE BRAKES","summary":"Two failures of Wheel Speed Sensors. Right Front was first and just caused the computer to shut down anti lock breaking system. Most recent was Left Rear and caused transimission to go into \u201cLimp\u201d","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11386047,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2020","dateComplaintFiled":"01/01/2021","vin":"WD3PG2EA6G3","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL FUMES INSIDE CAB WHEN IDLING OR VERY SLOW MOVING TRAFFICS","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11375578,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2020","dateComplaintFiled":"11/20/2020","vin":"WD4PG2EE8G3","components":"WHEELS","summary":"REAR DRIVER'S SIDE WHEEL CAME OFF WHILE VEHICLE WAS IN MOTION ON THE ROAD","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11373492,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2018","dateComplaintFiled":"11/06/2020","vin":"WD3PG2EA7G3","components":"SEAT BELTS","summary":"BEEPING BELT SIGN ON FOR PASSAGE SIDE - WHEN BEEPING, SEAT BELT DOESN'T HOLD.(NOT CATCHING BELT  JUST SLIPPING OUT)","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11351654,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2018","dateComplaintFiled":"08/27/2020","vin":"WD3PG2EA3G3","components":"STEERING","summary":"ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIRE STEERING RACK, ELECTRIC MOTOR, AND CONTROL MODULE WERE REPLACED.    ON 9/19/2019 ON THE SAME STRETCH OF US95 IN NEVADA, WHILE CROSSING THE CENTER LINE RUMBLE STRIPS TO PASS, THE POWER ASSIST FAILED AGAIN. I PULLED OVER, REMOVED THE KEY, CLOSED THE DOORS. 5 MINUTES LATER, I RESTARTED AND THE STEERING WAS FINE.    ON 8/9/2020 ON I80 APPROX 30 MILES WEST OF SALT LAKE CITY, IN A CONSTRUCTION ZONE, LANES WERE SHIFTED TO THE LEFT AND THEN RIGHT. WHILE MOVING LEFT ACROSS UNEVEN CONCRETE, THE POWER STEERING ASSIST FAILED AGAIN (WARNING TONE + ERROR MESSAGE). I PULLED OVER AT THE NEXT OFF RAMP, TURNED OFF THE VAN, REMOVED THE KEYS AND WAITED 5 MINUTES. AFTER RESTARTING, THE POWER STEERING ASSIST WORKED AGAIN.     I DESCRIBED MY PROBLEM AT HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION-MESSAGE.9827/ (I AM USER TREE95). USER EXVANAGON DESCRIBES THE SAME ISSUE CROSSING AN EXPANSION JOINT. USER RRASMUSS@BELLSOUTH.NET DESCRIBES THE SAME THING ON RUMBLE STRIPS. USER VANZ CREATED A NEW THREAD: HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION.9538/ HIS OCCURRED CROSSING A CATTLE GRATE. USER DOUBLEDEUCE HAS HAD THE SAME FAILURE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11330615,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2020","dateComplaintFiled":"06/24/2020","vin":"WD4PG2EE7G3","components":"AIR BAGS","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE WITH INOPERABLE AIR BAGS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM LOCATED AT 5395 E LA PALMA AVE ANAHEIM, CA 92807, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,516.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11296913,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2019","dateComplaintFiled":"01/03/2020","vin":"WD3PG2EA1G3","components":"ELECTRICAL SYSTEM","summary":"BATTERY CAUGHT FIRE AND MELTED DOWN. VEHICLE WAS DRIVEN FOR ABOUT 2.5-3HRS ON 12/26 AND THEN PARKED FOR 2 HRS, WHEN I WENT TO START VEHICLE IT WAS TOTALLY DEAD, ALL ELECTRONICS BLACK AND CAR WOULD NOT TURN OVER, I THEN NOTICES A SMALL AMOUNT OF SMOKE COMING FROM PASSENGER SEAT WHERE BATTERY IS STORED. I EXITED THE VEHICLE THINKING IT WAS JUST A SMALL SHORT AND WOULD HAVE IT TOWED. I THEN NOTICED SMOKE BILLOWING OUT OF VEHICLE SO CALLED 911 AND FIRE DEPT CAME OUT, BATTERY WAS LITERALLY MELTING, THE FIREMEN WERE ABLE TO DISCCONECT BATTERY AND STOP THE MELTDOWN PREVENTING THE CAR FROM GOING UP IN FLAMES, I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED WHILE DRIVING.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11245397,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2017","dateComplaintFiled":"08/21/2019","vin":"WD3PG2EA4G3","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11245402,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2018","dateComplaintFiled":"08/21/2019","vin":"WD3PG2EA6G3","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO GRAND BLANC MERCEDES-BENZ (9099 HOLLY ROAD, GRAND BLANC, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE FAILURE RECURRED 98,000 MILES LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,000. *BF*JB","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11245403,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2019","dateComplaintFiled":"08/21/2019","vin":"WD4PG2EE0G3","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 WEST MICHIGAN AVE, KALAMAZOO, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE FAILURE MILEAGE WAS 171,000.  *BF *JB","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11242712,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2019","dateComplaintFiled":"08/08/2019","vin":"WD4PG2EE9G3","components":"FUEL/PROPULSION SYSTEM","summary":"VAN STALLED WHILE BACKING INTO STREET. THREW CODE P0627. SECOND TIME THIS HAS HAPPENED. FIRST TIME DID NOT INCLUDE STALLING AND CODE CLEARED AFTER A COUPLE DAYS. REPORTING DUE TO STALLING WHILE MOVING IN ROAD.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11219729,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2019","dateComplaintFiled":"06/13/2019","vin":"WD4PG2EE8G3","components":"FUEL/PROPULSION SYSTEM","summary":"I HAD THE 2016 FUEL LINE RECALL REPAIRED IN COCONUT FL BY THE MERCEDES DEALER - HOWEVER I CAN STILL SMELL GAS FUEL FUMES WHEN STANDING OUTSIDE THE STATIONARY DRIVERS DOOR.  IT SMELLS JUST LIKE IT DID BEFORE THE RECALL REPAIR.  PLEASE TELL ME WHAT TO DO TO REMEDY THIS IMPORTANT SAFETY ISSUE.  THIS HAS CONTINUED FOR OVER A MONTH FOLLOWING THE RECALL REPAIR.  IT IS NOW JUNE 2019  IT SCARES ME TO DRIVE IT.  PLEASE CALL AND TELL ME WHAT TO DO.  THE CAR IS CURRENTLY LOCATED IN GREEENVILLE, SC - MY SUMMER HOME AND IS CLOSEST TO THE DEALER I PURCHASED IT FROM IN CHARLOTTE NC.   MY PHONE IS [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11208405,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2019","dateComplaintFiled":"05/18/2019","vin":"WD3PG2EA7G3","components":"STEERING","summary":"LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS.  FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP.  AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'.  ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES.  AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FIND THE POWER STEERING ERROR MESSAGE WAS GONE AND POWER STEERING WAS RESTORED TO A FULLY FUNCTIONAL STATE.  THE FIRST AND SECOND LOSS OF POWER STEERING WERE SEPARATED BY A FEW DAYS AND AROUND 500 MILES.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11171386,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2019","dateComplaintFiled":"01/22/2019","vin":"WD344760313","components":"VISIBILITY/WIPER","summary":"THE PASSENGER SIDE MIRROR PROVIDES INADEQUATE VISIBILITY TO THE SIDE OF THE VEHICLE.  THE MIRROR DOES NOT APPEAR TO HAVE ANY CONVEX OR IMAGE SIZE ALTERING PROPERTIES TO IMPROVE BLIND SPOT VISIBILITY AS MOST VEHICLES DO.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11171388,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2018","dateComplaintFiled":"01/22/2019","vin":"WD344760313","components":"WHEELS","summary":"THE VEHICLE WEARS THE OUTER EDGES OF THE FRONT TIRES PREMATURELY POTENTIALLY CAUSING DANGEROUS HANDLING.  THIS ISSUE HAS BEEN REPORTED BY MANY 2016 METRIS OWNERS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11160526,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2018","dateComplaintFiled":"12/10/2018","vin":"WD3PG2EA1G3","components":"FUEL/PROPULSION SYSTEM","summary":"STRONG GAS SMELL INSIDE VEHICLE AND GAS LEAKS OUT ON GROUND. RISK OF FIRE  IT SEEMS TO HAPPEN MOST WHEN WARMING IT UP OR AFTER PARKING IT.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11155162,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2018","dateComplaintFiled":"11/30/2018","vin":"WD3PG2EA8G3","components":"FUEL/PROPULSION SYSTEM","summary":"THERE IS A MILD TO STRONG ODOR OF RAW GASOLINE WHEN I START THE CAR IN  THE MORNING. IT SEAMS STRONGER WHEN THE TEMPERATURE IS COLD .    I HAVE DONE A CURSORY SEARCH AND HAVE FOUND THIS COMPLAINT FROM OTHER METRIS OWNERS AS WELL AS OTHER MB MODELS","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11152201,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2018","dateComplaintFiled":"11/17/2018","vin":"WD3PG2EA0G3","components":"FUEL/PROPULSION SYSTEM","summary":"RAW FUEL SMELL, LEAKING","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11150262,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2018","dateComplaintFiled":"11/09/2018","vin":"WD4PG2EEXG3","components":"FUEL/PROPULSION SYSTEM","summary":"STRONG GAS SMELL IN THE MORNINGS AFTER IT SITS OVERNIGHT IN MY GARAGE, ESPECIALLY ON COLD NIGHTS. IT GETS TRIGGERED WHEN WE OPEN A DOOR AND THE AIR STARTS CIRCULATING (BEFORE CAR IS TURNED ON). IT STARTED LAST WINTER AND IS HAPPENING STILL. I'M GETTING A LITTLE LIGHT-HEADED SOME MORNINGS, ESPECIALLY WHEN I CAN'T OPEN THE WINDOWS (LIKE WHEN IT'S RAINING)","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11142444,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2018","dateComplaintFiled":"10/24/2018","vin":"WD3PG2EA4G3","components":"FUEL/PROPULSION SYSTEM","summary":"THERE IS A FUEL LEAK IN THE ENGINE COMPARTMENT. MERCEDES REPLACED THE HIGH PRESSURE FUEL PUMP UNDER WARRANTY, BUT IT'S LEAKING SOMEWHERE ELSE AND IT'S NO LONGER UNDER WARRANTY. IT'S AN EMISSIONS ISSUE(RAW FUEL LEAK) AND A FIRE HAZARD. CHECKING THE INTERNET IT SEEMS THIS IS VERY COMMON PROBLEM W/O A COMMON CURE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11140844,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2017","dateComplaintFiled":"10/17/2018","vin":"WD3PG2EA5G3","components":"FUEL/PROPULSION SYSTEM","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE DURING COOLER WEATHER. AFTER THE CONTACT DROVE THE VEHICLE FOR AWHILE, THE ODOR WENT AWAY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000.  *TT*JB","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11140164,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2017","dateComplaintFiled":"10/13/2018","vin":"WD4PG2EEXG3","components":"WHEELS","summary":"SEVERE OUTSIDE TIRE WEAR ON THE FRONT LEFT AND RIGHT AXLE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11139024,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2018","dateComplaintFiled":"10/08/2018","vin":"WD4PG2EE4G3","components":"FUEL/PROPULSION SYSTEM","summary":"THE VEHICLE HAS A STRONG SMELL OF GAS. I TOOK IT FOR THE SERVICE AT MERCEDES BENZ IN OXNARD AND THEY SAID THERE WAS FUEL LEAKING. I STILL HAVE NO UPDATE ON MY VEHICLE AFTER A WEEK OF LEAVING MY CAR AT THEIR SHOT. NO ONE HAS CALLED ME TO UPDATED WAS GOING  ON TO MY CAR. I NEED MY CAR FIX. PLEASE HELP ME.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11138922,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2018","dateComplaintFiled":"10/07/2018","vin":"WD4PG2EE0G3","components":"FUEL/PROPULSION SYSTEM","summary":"STRONG GAS SMELL WHEN DRIVING AND SITTING STILL. THIS IS A SAFETY ISSUE. THE SMELL STARTED WHEN THE WEATHER CHANGE TO 47-50 DEGREES. ITS A CONSTANT STRONG GASOLINE SMELL.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11133599,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2018","dateComplaintFiled":"10/05/2018","vin":"WD4PG2EE4G3","components":"FUEL/PROPULSION SYSTEM","summary":"THE VEHICLE HAS A STRONG SMELL OF GAS. I TOOK IT FOR A SERVICE AT MERCEDES BENZ AND THEY SAID THERE WAS FUEL LEAKING. I STILL HAVE NO UPDATE ON MY VEHICLE AFTER A WEEK OF LEAVING MY CAR AT THEIR SHOP. NO ONE HAS CALLED ME TO FOLLOW UP ON MY CAR.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11115354,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2018","dateComplaintFiled":"08/02/2018","vin":"WD4PG2EE4G3","components":"VISIBILITY/WIPER","summary":"I'M ON MY 3RD WINDSHIELD IN 3 YEARS, NEVER HAD THIS ISSUE BEFORE AND I'VE BEEN DRIVING FOR 35 YEARS. EVERY WINDSHIELD ADDS $1,000.00 TO MY YEARLY UPKEEP.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11114577,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2018","dateComplaintFiled":"07/30/2018","vin":"","components":"FUEL/PROPULSION SYSTEM","summary":"THERE IS A STRONG GASOLINE ODOR UNDER HOOD AFTER VEHICLE IS OPERATED IN COLD WEATHER (UNDER ~45F).  I CANNOT REPRODUCE THE PROBLEM IN MY CITY DUE TO WEATHER BEING TOO WARM.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11104437,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2018","dateComplaintFiled":"06/27/2018","vin":"WD4PG2EE1G3","components":"FUEL/PROPULSION SYSTEM","summary":"VEHICLE NOT RUNNING, SAT OUTSIDE OVERNIGHT IN MY DRIVEWAY, TEMPERATURES IN THE 30SF, STRONG SMELL OF  GASOLINE AROUND THE VEHICLE  HAPPENED MORE THAN ONCE.  THE DATE AND MILEAGE ARE APPROXIMATIONS. I CAN'T REMEMBER THE PRECISE DATES. IT WAS THIS PAST WINTER. IT WAS ONLY AFTER READING OF OTHERS WITH THE SAME PROBLEM THAT I DECIDED TO FILE A REPORT","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11098022,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2018","dateComplaintFiled":"05/25/2018","vin":"WD3PG2EA1G3","components":"FUEL/PROPULSION SYSTEM","summary":"I CAN SMELL A STRONG ODOR OF FUEL ALMOST EVERY MORNING AFTER BEING PARKED COMING FROM THE DRIVER SIDE HOOD REGION. MORE NOTICEABLE ON COOLER MORNINGS. VERY UNPLEASANT TO BE WORKING NEARBY WHILE PREPARING FOR WORK. SMELL IS ALSO NOTED IN CABIN PRIOR TO STARTING THE ENGINE.  I HAVE BROUGHT VEHICLE TO THE DEALERSHIP ABOUT 5 TIMES FOR THIS PROBLEM LEAVING IT FOR A FEW DAYS AT TIME BUT THEY HAVE NOT BEEN ABLE TO DETECT OR SOLVE THIS CONSTANT AND HAZARDOUS HEALTH AND SAFETY ISSUE. I OTHERWISE LOVE THE VEHICLE BUT THIS IS SOMETHING THAT SHOULD BE IDENTIFIED AND SOLVED. THIS HAS BEEN A PROBLEM FOR OVER 1 YEAR .","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11093848,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2018","dateComplaintFiled":"05/15/2018","vin":"WD4PG2EE4G3","components":"FUEL/PROPULSION SYSTEM","summary":"****NOTE - NEED MORE INFORMATION, CONTACTED CONSUMER 5/21/2018. ****    HAS ANYONE HAD THAT GAS SMELL FROM THE METRIS FRONT DRIVER EXTERIOR?  I'VE HAD IT HAPPEN AT LEAST 1-2 TIMES A MONTH THE LAST FIVE MONTHS. USUALLY IF IT SITS OVER NIGHT OR IT'S BEEN COLD. I HEARD IT WAS A RUBBER VALVE COMPONENT ON A FUEL SYSTEM. CALLED THE DEALER THEY SAID THEY CAN'T DO ANYTHING UNLESS THEY ACTUALLY OBSERVED IT. WORRIES ME THOUGH BECAUSE IT'S A FIRE AND HEALTH HAZARD WHEN THE METRIS SITS IN AN ENCLOSED SPACE GARAGE OVER NIGHT. THE GAS VAPORS ARE VERY DANGEROUS FOR BREATHING AND IGNITION.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11088547,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"04/17/2018","vin":"WD4PG2EE5G3","components":"FUEL/PROPULSION SYSTEM","summary":"I PURCHASED THIS VEHICLE FOR MY WIFE AS WE HAVE FIVE SMALL CHILDREN. A YEAR AFTER PURCHASE, A STRONG AND HORRENDOUS GAS SMELL INSIDE THE CABIN AND OUTSIDE THE VEHICLE BEGAN EACH TIME UPON START UP IN THE COLD WEATHER. THE GAS SMELL/FUMES LAST BEYOND 10 MINUTES INSIDE MAKING IT UNSAFE TO TRANSPORT OUR MINOR CHILDREN. UPON RESEARCH, I HAVE FOUND MULTIPLE WEBSITES AND FORUMS DISCUSSING THE FREQUENCY OF THIS SPECIFIC ISSUE WITH THE  MAKE, MODEL AND YEAR OUR METRIS. I AM EXTREMELY  CONCERNED ABOUT THE SAFETY OF THIS VEHICLE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11084376,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2018","dateComplaintFiled":"04/10/2018","vin":"WD4PG2EEXG3","components":"AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"ENGINE ON AND VEHICLE PARKED FOR 10 MINUTES WITH PARKING BRAKE APPLIED. LEAVING FROM A PARKED POSITION WITH ENGINE RUNNING, PARKING BRAKE RELEASED, I SHIFTED FROM PARK INTO DRIVE BUT THE VEHICLE SHOWED I WAS STILL IN PARK. COULD HEAR TRANSMISSION SHIFTING FROM P TO D AND TO R BUT NO INFORMATION FEEDBACK. EVENTUALLY I FOUND THAT I COULD ENGAGE IN REVERSE, NEUTRAL, PARK, AND DRIVE BUT ONLY PARK WAS SHOWING ON DISPLAY. I TRIED RESTARTING THE VAN BUT IT DIDN'T CHANGE. RECEIVED ERRORS FOR TURNING CAR OFF WHILE IN DRIVE EVEN THOUGH I WAS IN PARK. I ENDED UP DRIVING WITH THE CAR IN \"PARK\" FOR ABOUT 100 MILES TO MY DESTINATION. DURING THE DRIVE, THERE WERE LOTS OF ERRORS MAINLY THE SPEEDOMETER WOULD NOT WORK ( HAD POWER BUT ONLY SAID 0 MPH). THE TACHOMETER REMAINED AT ~800RPM REGARDLESS OF ACTUAL RPM. THE GAS GAUGE WOULDN'T WORK. NUMEROUS ERRORS OCCURRED WITH THE ACTIVE BRAKING SYSTEM (ALARM ONLY). THE SRS DEFECTIVE INDICATOR REMAINED ON THE ENTIRE DRIVE.     WHEN I REACHED MY DESTINATION (GAS STATION), SHIFTED TO PARK. I TURNED THE CAR OFF AGAIN AND COMPLETELY DISCONNECTED EVERYTHING ELECTRICAL AND LET THE VAN SIT FOR ~5 MINUTES. THE ERRORS CLEARED WHEN I RESTARTED AND THE SPEEDOMETER/TACHOMETER/GAS/SRS ALL WORKED BUT I HAD A NEW CHECK ENGINE LIGHT ACTIVATED. THE ONLY MESSAGE WAS STILL RELATED TO SRS BUT THE CEL STAYED ON EVEN AFTER ACKNOWLEDGING THE SERVICE MESSAGE. AFTER ABOUT ~200 MILES AND 3-4 RESTARTS THE CEL CLEARED AND EVERYTHING WORKED PROPERLY FOR THE REMAINDER OF OUR TRIP (ABOUT 1000 MILES ROUND TRIP).     LATER, I WAS ABLE TO RECREATE A SIMILAR SYSTEM MALFUNCTION WHEN APPLYING THE PARKING BRAKE. I'VE SINCE BEEN ABLE TO CONJUR RANDOM ERRORS ALL RELATED WITH SAFETY SYSTEMS AND THE PARK/DRIVE/REVERSE SCENARIO 50% OF THE TIME AFTER APPLYING AND RELEASING THE PARKING BRAKE. THE ERRORS ONLY HAPPEN AFTER ACTIVATION AND RELEASE OF THE PARKING BRAKE (SO FAR TO THIS DAY).","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11081127,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2018","dateComplaintFiled":"03/23/2018","vin":"WD3PG2EA4G3","components":"FUEL/PROPULSION SYSTEM","summary":"THERE IS A STRONG GAS SMELL INSIDE AND OUTSIDE THE VAN WHEN FIRST STARTED IN THE MORNINGS.  THE SMELL IS TO THE POINT THAT YOU HAVE TO DRIVE THE FIRST FEW MILES WITH THE WINDOWS DOWN.  I TOOK THE VAN TO HENDRICK MOTORS IN CHARLOTTE, NC WHERE IT WAS PURCHASED NEW TO HAVE IT CHECKED AT 40,250 MILES.  THEY OFFERED TO FIX THE PROBLEM FOR $603 AND I FEEL THIS IS A DESIGN FLAW THAT SHOULD BE FIXED AT NO CHARGE.  THE ESTIMATE THEY GAVE ME STATES, \"REPLACE LONG RUBBER FUEL FEED LINE AND CLAMPS TO HIGH PRESSURE FUEL PUMP (RUBBER FUEL FEED LINE TO HIGH PRESSURE FUEL PUMP POROUS CAUSING CONCERN)","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11080228,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/12/2017","dateComplaintFiled":"03/19/2018","vin":"WD4PG2EE0G3","components":"SUSPENSION","summary":"WHEN I NOTICED MY RIGHT REAR TIRE WAS BALLED AMOUNT TO THE STEAL BELTS, I KNEW THERE WAS A PROBLEM. THE CAR ONLY HAD 20K ON IT. I WENT TO PUT THE SPARE ON. WHEN REMOVING THE TIRE, UP ON FACTORY JACK, AND BOLTS REMOVED. I NOTICED THAT AS MUCH AS I JACKED THE CAR UP THE TIRE WOULD NOT COME ALL THE WAY OFF THE GROUND. WHEN I FINALLY GOT THE TIRE FREE, THE BRAKE ROTOR SHOT DOWN ON THE BOTTOM OF THE RIM, SHOT THE CAR UP IN THE AIR, AND JACK KNOCKED OVER. IT WAS LIKE THE SPRING CAME COMPLETE UNCOMPRESSED AND SHOT THE CAR UP. WHEN IT CAME DOWN, MY HAND WAS WEDGE BETWEEN THE TIRE AND CAR. I WAS ABLE TO GET IT OUT QUICKLY, BUT I COULD NOT GET THE CAR JACK UP ALL THE WAY TO GET THE TIRE OFF. I HAVE TO GET A ROAD SIDE SERVICE TO COME WITH A LONGER JACK TO PUT UNDER THE SUSPENSION, JACK IT UP TO COMPRESS THE SUSPENSION. THEN I GOT THE TIRE OFF. THIS ALL HAPPENED IN MY GARAGE WITH A LEVEL CONCRETE FLOOR. I READ THE MANUAL SEVERAL TIME TO MAKE SURE I DID THE TIRE CHANGE CORRECTLY, AND I DID.  THE VAN ONLY HAD 20K MILES. I'M STILL CONFUSED HOW THE TIRE END UP LIKE IT DID.  I TOOK IT TO MY NEAREST MERCEDES DEALERSHIP. THEY TOLD ME NOTHING WAS BROKEN ON THE REAR SUSPENSION. THEY COULDN'T EXPLAIN THE ISSUE I HAD CHANGING THE TIRE, BUT THEY HAD SEEN THE TIRE WEAR ISSUE SEVERAL TIMES ON THESE VANS. THEY SAID THE ALIGNMENT WAS WAY OUT.   I USE THIS VEHICLE FOR MY VIDEO PRODUCTION BUSINESS. AFTER THIS ACCIDENT, I HAD THE CAR WEIGHTED ON A CAT SCALE, LOADED AND UNLOADED. I HAUL AROUND 1300 POUNDS OF GEAR. ITS RATED FOR 1874 POUND OF CARGO, AND THAT WITH TWO ROWS OF SEATS THAT WEIGH 150 POUNDS EACH THAT I HAVE REMOVED FROM THE CAR.    I PUT NEW TIRES ON THE CAR AND HAD IT ALIGNED WITH ALL THE WEIGHT I CARRY. IT WAS FINE FOR ABOUT A 1000 MILES. I JUST DON'T FEEL SAFE. IT FEELS LIKE I'VE MAX THE SUSPENSION OUT. I FEEL THE SUSPENSION ON THIS CAR IT NOT RIGHT FOR THE WEIGHT IS SAYS IT CAN HANDLE","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11078825,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2017","dateComplaintFiled":"03/12/2018","vin":"WD3PG2EA6G3","components":"SEAT BELTS","summary":"DRIVER SEATBELT FAILS TO RETRACT AND PASSENGER WILL NOT RETRACT","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11073170,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2018","dateComplaintFiled":"02/15/2018","vin":"WD3PG2EA7G3","components":"UNKNOWN OR OTHER","summary":"ENGINE TEMP DROPS 4 MARKS FROM REGULAR OPERATING TEMP. COME INTO TOWN TEMP DROPS AND HEATER BLOWS COLD AIR. TOOK TO DEALERSHIP THEY SAY EVERYTHING IS FINE. IT ALL CHECKS OUT. SENT VIDEOS TO THEM OF WHAT IT IS DOING. TOLD TO PUT A DIVIDER IN BUT WON'T HELP IF IT COOLS DRASTICALLY AND BLOWS COLD AIR. OVER A YEAR THIS HAS BEEN GOING ON. EVERY TIME THE WEATHER TURNS COLD. IT'S A SAFETY HAZARD. A PERSON COULD FREEZE TO DEATH. VEHICLE IN MOTION. CITY STREET.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11072470,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2018","dateComplaintFiled":"02/13/2018","vin":"WD4PG2EE7G3","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL SMELL AROUND FRONT ENGINE AND UNDER VEHICLE WHEN STOPPED AFTER DRIVING VEHICLE, ESPECIALLY IN COOL WEATHER. CAN PERSIST FOR SEVERAL HOURS AFTER VEHICLE IS STOPPED AND TURNED OFF. FIRE SAFETY HAZARD.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11071670,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2018","dateComplaintFiled":"02/08/2018","vin":"WD4PG2EE7G3","components":"VISIBILITY/WIPER","summary":"THE FIELD OF VIEW IN THE SIDE MIRRORS, ESPECIALLY THE PASSENGER SIDE, IS INADEQUATE AND DANGEROUS. THE MIRRORS NEED TO BE LARGER WITH A WIDER ANGLE OF VIEW. THERE IS A HUGE BLIND SPOT ON THE PASSENGER SIDE OF THE METRIS. I'VE READ ABOUT OWNERS SOURCING WIDER ANGLE CONVEX MIRRORS FROM EUROPEAN VERSIONS OF THE METRIS AND REPLACING THE MIRRORS ON 2016 METRIS VANS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11063829,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2018","dateComplaintFiled":"01/19/2018","vin":"WD4PG2EE8G3","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"SMELL OF GAS ON THE INTERIOR OF CAR.  SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE.  IT HAS HAPPENED MORE THAN ONCE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11063437,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2018","dateComplaintFiled":"01/18/2018","vin":"WD4PG2EE7G3","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL SMELL FROM THE ENGINE AREA AND NEAR AND AROUND THE DRIVER'S SIDE, OUTSIDE THE VEHICLE, WHEN THE VEHICLE IS STOPPED AND TURNED OFF AFTER DRIVING IN COLDER/COOLER TEMPERATURES. THE SMELL LINGERS AFTER THE ENGINE IS OFF.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11057992,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2017","dateComplaintFiled":"01/02/2018","vin":"WD3PG2EA1G3","components":"FUEL/PROPULSION SYSTEM","summary":"SMELL OF GASOLINE LEAK SEVERAL TIMES NOW IN THE MORNING BEFORE STARTING UP THE VEHICLE AFTER BEING PARKED OVERNIGHT. VERY CONCERNED ABOUT A FIRE. NO ONE SEEMS TO KNOW WHAT IS GOING ON BECAUSE IT DOES NOT HAPPEN ALL THE TIME.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":11057076,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2017","dateComplaintFiled":"12/28/2017","vin":"WD4PG2EE5G3","components":"UNKNOWN OR OTHER","summary":"IF A VEHICLE IS IN THE DRIVER'S BLIND SPOT, BUT THE BSM SYSTEM DOES NOT WARN THE DRIVER, THERE WOULD BE AN INCREASED RISK OF A CRASH.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11054491,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2017","dateComplaintFiled":"12/13/2017","vin":"WD4PG2EE5G3","components":"FUEL/PROPULSION SYSTEM","summary":"MAJOR FUEL LEAK FROM FUEL HOSE FEEDING THE HIGH PRESSURE FUEL PUMP. WE HAD IT TOWED TO A MERCEDES DEALERSHIP TO HAVE IT REPAIRED. THEY REPORTED THAT THE C-CLASS MODEL SEDANS ARE EXPERIENCING THE SAME ISSUE. THE MB METRIS HAS A C-CLASS ENGINE AND THE SAME COMPONENTS.THE DEALERSHIP IS JUST REPLACING THE HOSE FOR THE FIX BUT REALLY HAS NO EXPLANATION OF WHY IT IS HAPPENING. THE PART IS ON BACKORDER FROM GERMANY DUE TO SO MANY EXPERIENCING THIS ISSUE. I NOW AM FINDING OUT THAT THIS HAS BEEN A KNOWN ISSUE BUT IS BEING KEPT QUIET. I HAVE ALSO SEEN MANY COMPLAINTS ON THE MB METRIS FORUMS ABOUT THE SAME FUEL LEAK ISSUE.WE NOTICED THE PROBLEM WHEN WE STARTED OUR CAR TO LET IT WARM UP IN THE MORNING. THE VEHICLE WAS STATIONARY AND THE TRANSMISSION WAS IN THE PARKED POSITION. I CAME BACK OUTSIDE AND NOTICED A STRONG FUEL SMELL. I LOOKED UNDER THE CAR AND NOTICED THE FUEL LEAK. THE OUTSIDE TEMPERATURE WAS 26 DEGREES F AT THE TIME.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11047914,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2017","dateComplaintFiled":"11/21/2017","vin":"WD4PG2EE0G3","components":"VISIBILITY,STRUCTURE,VISIBILITY/WIPER","summary":"TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHETHER STATIONARY OR DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE MIRROR WAS TOO WIDE AND OBSTRUCTED THE CONTACT'S VIEW OF ONCOMING TRAFFIC. MERCEDES-BENZ OF FORT MYERS IN FORT MYERS, FLORIDA REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE VIA A VOICEMAIL FROM THE CONTACT. THE FAILURE MILEAGE WAS 30,000.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11043625,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2017","dateComplaintFiled":"11/06/2017","vin":"WD4PG2EE9G3","components":"FUEL/PROPULSION SYSTEM","summary":"CAR HAS REPEATEDLY, BUT NOT ALWAYS, HAD A STRONG FUEL SMELL IN CABIN WHEN STARTING WITH ENGINE COLD IN SUB 45F WEATHER. FUEL SMELL IS STRONG ENOUGH THAT WINDOWS NEED TO BE OPENED FOR SMELL TO CLEAR. ISSUE IS NOT PRESENT WHEN STARTING THE VEHICLE WARM OR AFTER VEHICLE WARMS UP. VEHICLE WAS REPAIRED FOR SAME ISSUE IN MAY 2017 (INVOICE ATTACHED).","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11030442,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2017","dateComplaintFiled":"09/28/2017","vin":"WD3PG2EA8G3","components":"VISIBILITY/WIPER","summary":"FIRST OFF, I HAVE ONLY HAD THIS CAR FOR APPROXIMATELY 1 WEEK AND SPENT CONSIDERABLE TIME DRIVING IN A LARGE METROPOLITAN AREA AS WELL AS ON THE INTERSTATE WITH THE VEHICLE IN THIS FIRST WEEK (1200 MILES IN TOTAL). I HAVE ADJUSTED THE SIDE MIRRORS AS WIDE AS THEY ARE CAPABLE OF ADJUSTING AND STILL, AN ENORMOUS BLIND SPOT REMAINS FOR THE DRIVER THAT IS BOTH DANGEROUS TO MYSELF AND DRIVERS AROUND ME. ON TWO OCCASIONS THIS WEEK, ONE (TODAY) THAT WAS THE WORST YET, I WAS CHANGING LANES AND AFTER CHECKING THE SIDE MIRRORS AND SEEING ABSOLUTELY NOTHING, I CAME EXTREMELY CLOSE TO HITTING A SEDAN THAT WAS DRIVING IN MY BLIND SPOT. FORTUNATELY, THE OTHER DRIVER WAS PAYING ATTENTION AND ABLE TO SWERVE AWAY FROM MY VEHICLE TO AVOID BEING HIT. THIS PARTICULAR VEHICLE IS THE CARGO VERSION WITH A BULKHEAD INSTALLED WHICH RENDERS THE REARVIEW MIRROR USELESS AND NO ABILITY TO LOOK OVER YOUR SHOULD OUT A REAR WINDOW TO CHECK FOR VEHICLES. I HAVE JUST ORDERED EXTRA CLIP ON MIRRORS FROM AMAZON TO MAKE THE VEHICLE AT LEAST OPERATIONAL BUT IN MY OPINION BEING FORCED TO ALTER SOMETHING SUCH AS SIDE MIRRORS TO MAKE THE VEHICLE REASONABLY SAFE  TO OPERATE IS UNACCEPTABLE FROM ANY MANUFACTURER, LET ALONE MERCEDES-BENZ WHO CLAIMS SUCH A HIGH STANDARD OF SAFETY ON THEIR VEHICLES. AFTER DOING A LITTLE MORE INVESTIGATION, THIS IS CLEARLY A KNOWN ISSUE EXPERIENCED BY A LOT OF PEOPLE WHO OPERATE THIS VEHICLE (I.E. HTTP://WWW.METRISFORUM.COM/FORUM/385-APPEARANCE-BODY/1610-MIRRORS.HTML). ANY QUICK INTERNET SEARCH WILL REVEAL THAT THIS IS A MAJOR CONCERN AND COMPLAINT OF THOSE WHO OWN THE MERCEDES METRIS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11011127,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2016","dateComplaintFiled":"07/27/2017","vin":"WD3PG2EA9G3","components":"VISIBILITY/WIPER","summary":"EVER SINCE WE GOT THIS VEHICLE WE COMPLAINED THAT THE MIRROR IS TOO SMALL, WHICH MAKES IT EXTREMELY HARD TO MAKE TURNS. I TRIED TO SEARCH ONLINE, AND RIGHT AWAY FOUND A METRIS FORUM WITH MANY MANY POSTS ABOUT THIS SAME ISSUE. THE POSTERS WERE WRITING ABOUT CONTACTING MERCEDES, AND THE DEALERS DIDNT EVEN KNOW ABOUT IT, OR THE ONES WHO DID SAID THAT THE 2017 MODELS WERE INDEED IMPROVED. I AM NOW TRYING TO GET A REPLACEMENT FOR MY VAN, AND THE DEALERS ARE NOT HELPFUL AT ALL","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":11005921,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2017","dateComplaintFiled":"07/17/2017","vin":"WD3PG2EA3G3","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"SIDE MIRRORS ARE TOO TALL AND TOO SHORT! WE ALMOST GOT INTO ACCIDENT FOR SEVERAL TIMES BEFORE BUT YESTERDAY (7/17/17) WAS REALLY CLOSE! I WAS CHANGING TO RIGHT LANE WHEN ANOTHER CAR IS SO CLOSE I HAVE TO SLAM MY BRAKES BECAUSE MY PASSENGER MIRROR IS SO BAD ABOUT VISIBILITY. PLEASE HELP BEFORE WE GET HURT OR WORSE. THANK YOU!","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":10994279,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2017","dateComplaintFiled":"06/10/2017","vin":"WD4PG2EE3G3","components":"ELECTRICAL SYSTEM","summary":"I HAVE A 2016 METRIS PASSENGER VAN WITH 14000 MILES THAT THE MECHANICAL/ANALOG SPEEDOMETER SHOWS INCORRECT SPEED SOMETIMES.  IT ONLY HAPPENS AFTER THE VAN HAS BEEN TRAVELING WITH SPEEDS OVER 60 MPH +  I NOTICE THE SPEEDOMETER SHOWING ABOUT A 20 MPH SLOWER SPEED, THEN OVER A FEW MIN. THE SPEED SLOWLY KEEPS DROPPING UNTIL 0 MPH. THE TOTAL TIME TO 0 MPH IS ABOUT 15 MIN. AFTER COMING TO A COMPLETE STOP THE SPEEDOMETER FUNCTIONS PROPERLY. ONLY THE MECHANICAL SPEEDOMETER IS AFFECTED, THE DIGITAL DISPLAYS CORRECT SPEED.  THIS HAS HAPPENED 10 TIMES THAT I KNOW OF.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":10993981,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2017","dateComplaintFiled":"06/08/2017","vin":"WD4PG2EE6G3","components":"ELECTRICAL SYSTEM","summary":"THE REARVIEW CAMERA FROZE WHILE I WAS BACKING UP. BY \"FROZE\" I MEANT THE PICTURE BECAME STATIC WHILE THE VAN WAS MOVING BACK. THIS IS VERY DANGEROUS BECAUSE IT WILL MISLEAD THE DRIVER ON WHAT'S OR WHAT'S NOT ON THE PATH OF MOVING DIRECTION.     THE ISSUE PERSIST WHEN I MOVED THE CAR BACK AND FORTH. IT WENT AWAY AFTER PARKING THE VAN IN GARAGE FOR A FEW HOURS. I AM VERY CONCERNED THAT IT MAY HAPPEN AGAIN AND MAY CAUSE SERIOUS ACCIDENCE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":10991876,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2017","dateComplaintFiled":"05/26/2017","vin":"WD4PG2EE9G3","components":"FUEL/PROPULSION SYSTEM","summary":"RUPTURED FUEL LINE CAUSING FUEL SMELL IN CABIN. SMELL WAS MOST APPARENT AFTER VEHICLE HAD BEEN SITTING AND AT SLOW SPEEDS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10969065,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2017","dateComplaintFiled":"03/28/2017","vin":"WD3PG2EA7G3","components":"VISIBILITY/WIPER","summary":"PASSENGER SIDE MIRRORS ARE FLAT (NOT CONVEX) AND LEAVE A HUGE BLIND SPOT. ITS A SAFETY ISSUE I TRIED  TO CONTACT MERCEDES BENZ DEALER TO SEE IF THEY GOT AN REPLACEMENT BUT HAD NO LUCK.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":10967915,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2017","dateComplaintFiled":"03/23/2017","vin":"WD3PG2EA8G3","components":"VEHICLE SPEED CONTROL","summary":"THE CRUISE CONTROL LACKS A SEPARATE ON/OFF SWITCH. WHEN THE CRUISE CONTROL STEM IS PULL BACKWARD, THE SYSTEM IS TURNED ON/ENGAGED, WHICH IS NON STANDARD FOR SWITCHES. WHEN INITIALLY TURNED ON, IT ACTIVATES AT THE SPEED OF THE VEHICLE. WHEN THE CRUISE CONTROL IS TURNED OFF, THEN BACK ON (WITHOUT HAVING TURNED OFF THE ENGINE) THE VEHICLE WILL EITHER ACCELERATE OR DECELERATE ABRUPTLY TO THE PREVIOUSLY SET SPEED.  THE CRUISE CONTROL STEM IS ALSO LOCATED NEAR THE HEADLIGHT DIMMER SWITCH ON THE LEFT SIDE OF THE STEERING COLUMN, WHICH ARE BOTH SIMILAR IN SIZE AND FEEL. AT NIGHT I EXITED AN INTERSTATE HIGHWAY IN MT AND HAD THE CRUISE CONTROL SET TO 75 MPH. I TURNED OFF/DISENGAGED THE CRUISE CONTROL AS I EXITED THE FREEWAY. ON A LIGHTED STREET WITH A 30 MPH SPEED LIMIT, I REALIZED MY HEADLIGHTS WERE ON BRIGHT SO I USED MY LEFT HAND TO DIM THE HEADLIGHTS, WHICH DIM BY PULLING THE APPROPRIATE STEM REARWARD. I MISTAKENLY PULLED THE CRUISE CONTROL STEM REARWARD, WHICH IMMEDIATELY TURN ON/ENGAGED TO THE CRUISE CONTROL AND BEGAN TO ACCELERATE THE VAN TO 75 MPH. I QUICKLY TURNED THE CRUISE CONTROL OFF, THEN DIMMED THE HEADLIGHTS. THE INCIDENT WAS DANGER AND DISTRACTING. RAPID DECELERATION OCCURS, WITH NO BRAKE LIGHTS, WHEN THE CRUISE CONTROL IS SET AT 40 MPH, TURNED OFF, THEN TURNED ON/ENGAGED AT 70 MPH.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Daimler Vans USA, LLC"}]},{"odiNumber":10956097,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2016","dateComplaintFiled":"02/21/2017","vin":"WD4PG2EE5G3","components":"ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES","summary":"MERCEDES CLAIMES THAT THE METRIS IS ABLE TO TOW 5000LBS. WE BOUGHT THE VEHICLE NEW WITH THE TOW PACKAGE FACTORY INSTALLED. MERCEDES NEVER DISCLOSED THE FACT THAT IT'S WIRING HARNESS INCLUDED IN THE PACKAGE DOES NOT OPERATE ELECTRIC TRAILER BRAKES AND THAT NO FACTORY OR THIRD PARTY OPTION IS AVAILABLE. WE ALMOST HAD AN ACCIDENT DUE TO OUR INABILITY TO STOP QUICKLY ENOUGH. THATS HOW WE FOUND OUT THAT THE FACTORY INSTALLED TRAILER WIRING HARNESS DOES NOT OPERATE ELECTRIC BRAKES. MERCEDES SHOULD HAVE WARNED US ABOUT THIS ISSUE. THE FACTORY TRAILER WIRING HARNESS INCLUDES A 7 WIRE CONNECTOR,  BUT IS ONLY WIRED FOR 6. IT CONTROLS BRAKE LIGHTS,TURN SIGNALS, RUNNING LIGHTS BUT NOT ELECTRIC BRAKES. I FILED A COMPLAINT WITH MERCEDES CORPORATE AND STATED HOW THIS IS A SAFETY ISSUE. CUSTOMERS  MAY WRONGLY ASSUME THAT THEIR ELECTRIC  TRAILER BRAKES ARE BEING ACTIVATED WHEN APPLYING THE VEHICLES BRAKES. WITHOUT TRAILER BRAKES, MOST TOW PAYLOADS ARE LIMITED TO 2500LBS. 5000LBS IS WAY BEYOND THE SAFE LIMIT. MERCEDES STATED THAT THERE IS NO WAY FOR THE METRIS TO ACTIVATE ELECTRIC BRAKES. I BELIEVE THAT MERCEDES NEEDS TO WARN CUSTOMERS OF THIS SPECIFIC DESIGN FLAW. MOST LIGHT DUTY TRAILERS AND CAMPERS IN THE USA USE ELECTRIC BRAKES.  OUR ALMOST ACCIDENT HAPPENED ON THE I35 SOUTH OF WACO TX. WE WERE AT HIGHWAY SPEED WHEN THE TRAFFIC CAME TO A SUDDEN STOP. LUCKILY WE HAD A LARGE ENOUGH DISTANCE BETWEEN US AND THE CARS STOPPING AHEAD. WE HAD A CAR AT THE LAST MOMENT SWERVE INTO OUR LANE AND STOP. NOW WE WERE TRYING TO COME TO AN EMERGENCY STOP. WE HAD TO DEPART OUR LANE  TO KEEP FROM REAR ENDING THE CAR. WE LATER FOUND OUT THAT OUR TRAILER BRAKE WE NOT BEING ACTIVATED AND THAT WAS THE CAUSE OF OUR INCREASED STOPPING DISTANCE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10954235,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2017","dateComplaintFiled":"02/13/2017","vin":"WD4PG2EE0G3","components":"UNKNOWN OR OTHER","summary":"THE SIDE MIRRORS FOR THE CAR ARE HORRIBLE. THEY HAVE A HORRIBLE BLIND SPOT WHICH I FEEL IS REALLY DANGEROUS. WHEN DRIVING YOU BARELY HAVE ANY VISIBILITY OF VEHICLES ON YOUR SIDE. FEELS LIKE ITS A SET UP FOR AN ACCIDENT TO HAPPEN.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10944598,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2016","dateComplaintFiled":"01/12/2017","vin":"WD4PG2EE1G3","components":"VISIBILITY/WIPER","summary":"THE SIDE MOUNTED REAR VIEW MIRRORS ARE INADEQUATE, LEAVING LARGE BLIND SPOTS. THE PASSENGER SIDE MIRROR NEEDS TO BE CONVEX. MY WIFE, WHO IS USED TO DRIVING A CHEVROLET VAN WITH A CONVEX, PASSENGER SIDE, REAR VIEW MIRROR, ALMOST HIT A CAR THAT WAS UNSEEN IN THE BLIND SPOT OF THE METRIS. SHE WAS DRIVING ON A MULTI LANE ROAD AND WAS ATTEMPTING TO CHANGE LANES TO THE RIGHT WHEN THE NEAR COLLISION OCCURRED.  *TR","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10939250,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2017","dateComplaintFiled":"01/03/2017","vin":"WD4PG2EE3G3","components":"VISIBILITY/WIPER","summary":"SIDE VIEW MIRRORS ARE EXTREMELY HARD TO SEE OTHER CARS FROM.  THEY ARE EXTREMELY DANGEROUS AND CREATE MASSIVE BLIND SPOTS.  THE 2017 MIRRORS WERE CHANGED TO MINIMIZE THIS PROBLEM, BUT THE DEALERS WILL NOT RECALL 2016 MIRRORS.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10938679,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2016","dateComplaintFiled":"12/30/2016","vin":"WD4PG2EE5G3","components":"VISIBILITY/WIPER","summary":"THE RIGHT SIDE OF THE VEHICLE HAS A TERRIBLE BLIND SPOT.NO MATTER HOW DILIGENTLY YOU LOOK IN THE PASSENGER MIRROR AND OVER YOUR RIGHT SHOULDER THERE IS AN AREA THAT IS BLIND TO THE DRIVER. THIS IS DUE TO THE PASSENGER SIDE MIRROR BEING TOO SMALL AND NOT CONVEX. IT IS NOT WRITTEN ON THE MIRROR \" OBJECTS APPEAR CLOSER THAN THEY ACTUALLY ARE\".THIS IS A SERIOUS DESIGN FLAW, I AM SURPRISED THAT THAT THIS MADE IT THROUGH ALL OF THE SAFETY REGULATIONS. LUCKILY, I HAVE NOT BEEN AN ACCIDENT YET DUE TO THIS PROBLEM. I HAVE MOUNTED ADDITIONAL BLINDSPOT MIRRORS TO THE EXISTING MIRRORS BUT THEY ARE NO SUBSTITUTE FOR A PROPERLY DESIGNED MIRROR. I PURCHASED THIS CAR NEW FROM THE DEALERSHIP IN AUGUST AND HAVE RETURNED SEVERAL TIMES COMPLAINING ABOUT THE MIRROR BUT TO NO AVAIL.   THIS IS A SERIOUS SAFETY ISSUE ESPECIALLY AT NIGHT BECAUSE NOT ONLY IS IT DIFFICULT TO SEE IN THE MIRROR BUT THE FACTORY TINTING ON THE WINDOWS IS VERY DARK AND ONE MUST LOOK CAREFULLY TO SEE AN ONCOMING CAR.   IN DOING SOME ONLINE RESEARCH I HAVE FOUND THAT I AM NOT THE ONLY ONE. THERE ARE HUNDREDS OF ENTRIES ON THE METRIS FORUM SITE WITH NEW METRIC OWNERS COMPLAINING ABOUT THE SIDE MIRROR VISIBILITY AND LOOKING FOR A SOLUTION.   THE FIX IS A SIMPLE ONE AND I HOPE THAT MERCEDES WILL STEP UP AND ACTIVELY TAKE CARE OF THIS ISSUE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10937785,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2016","dateComplaintFiled":"12/28/2016","vin":"","components":"VISIBILITY/WIPER","summary":"TAKATA RECALL VERY DISAPPOINTED WITH VISION FROM THE EXTERIOR MIRRORS CANT SEE   ANYTHING OUT OF THEM. I HAVE THE VAN A WEEK NEARLY GOT IN 5 ACCIDENTS TRYING TO GET INTO MY RIGHT LANE I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR OR VAN THIS PROBLEM NEEDS FIX BEFORE SOMEBODY GET HURT AND ALL MY OTHER VANS WERE BIGGER THEN THIS VAN","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10936184,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2016","dateComplaintFiled":"12/19/2016","vin":"WS3PG2EA4G3","components":"FUEL/PROPULSION SYSTEM","summary":"MERCEDES METRIS VAN FUEL SMELL WHILE VEHICLE WAS AT IDLE WARMING UP FOR WINTER DRIVING. GAS WAS SEEPING FROM \"POROUS GAS LINE\" WAS WHAT I WAS TOLD FROM DEALERSHIP AND THAT THIS ONLY HAPPENED TO TWO OTHER VEHICLES IN AMERICA. UNFORTUNATELY, OUR COMPANY BOUGHT MULTIPLE VEHICLES AND WE HAVE THREE WITH THE EXACT SAME PROBLEM. MERCEDES DOES NOT HAVE PARTS READILY AVAILABLE IN THE STATES AND THE FUEL LINE HAS TO BE MANUFACTURED IN GERMANY. PLAN ON BEING WITHOUT YOUR VEHICLE FOR AN EXTENDED PERIOD OF TIME. THERE ARE MULTIPLE FORUMS ON THE WEB ILLUSTRATING THIS PROBLEM. IF YOU SMELL GAS OUTSIDE YOUR METRIS I SUGGEST TAKING IT IN RIGHT AWAY.  *TR","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10936026,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2016","dateComplaintFiled":"12/18/2016","vin":"WD3PG2EA2G3","components":"FUEL SYSTEM, GASOLINE","summary":"GASOLINE SMELL NOTICED IN AND AROUND VEHICLE AFTER 5 MINUTES WHILE IDLING COLD. AFTER DRIVING APPROXIMATELY 10 MINUTES GASOLINE SMELL INCREASED INSIDE VEHICLE TO THE EXTENT THAT VEHICLE HAD TO BE STOPPED, WINDOWS ROLLED DOWN AND FUMES DISSIPATED. REPEATED TWICE WHILE RETURNING TO ORIGINAL START POINT. NOTICED GASOLINE SMELL ON SEVERAL OCCASIONS PRIOR BUT VERY FAINT. SEEMS TO BE COLD TEMPERATURE RELATED. DAY OF SEVERE INCIDENT WAS EXTREME COLD. ISSUE IS SEVERE ENOUGH I'M APPREHENSIVE TO DRIVE THE VEHICLE.  *TR","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10927173,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2016","dateComplaintFiled":"11/21/2016","vin":"WD4PG2EE7G3","components":"VISIBILITY/WIPER","summary":"THE SIDE MIRRORS ARE NOT ONLY VERY LOW AND SMALL BUT THEY ARE FLAT.   THIS CREATES A HUGE BLIND SPOT PARTICULARLY ON THE PASSENGER SIDE EVEN WITH LANE ASSIST TECHNOLOGY.  I DO NOT WANT TO ALMOST HIT A CAR BEFORE BEING NOTIFIED.  I ALMOST GOT INTO AN ACCIDENT ON A HIGHWAY WITH 4 KIDS IN MY CARE.   THIS EXACT SAME VAN HAS BEEN PRODUCED IN EUROPE WITH CONVEX MIRRORS.  IN FACT, MB IS MAKING THESE CONVEX MIRRORS STANDARD IN THE 2017 VERSION, BUT SEEMS TO WAITING UNTIL HUMAN CASUALTY BEFORE RECALLING THE 2016 MIRRORS FOR SAFE DRIVING.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10915173,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2016","dateComplaintFiled":"10/11/2016","vin":"JTDBE32K830","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"MIRRORS ARE VERY NARROW/POOR, CANT SEE IN A CARGO VAN, I ALMOST KILLED SOMEONE OR KILL MYSELF","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10910677,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2016","dateComplaintFiled":"09/29/2016","vin":"WD3PG2EASG3","components":"VISIBILITY/WIPER","summary":"BOTH SIDE VIEW MIRRORS ARE FLAT, NOT CURVED OR CONVEX. ITS A HUGE SAFETY ISSUE. BECAUSE OF THAT, THIS CAR HAS HUGE DEAD ZONE NEXT TO THE CAR. AS I HAVE A CARGO VAN WITH NO REAR WINDOWS, NO WINDOWS ON THE SIDES EITHER ITS REALLY SUPER UNSAFE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10904739,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2016","dateComplaintFiled":"09/08/2016","vin":"WD4PG2EE0G3","components":"VISIBILITY/WIPER","summary":"THE PASSENGER SIDE MIRROR IS FLAT ONLY GIVING A 5.6DEG VIEWING ANGLE.  IT IS IMPOSABLE TO SEE.  ONLY HAD THE VEHICLE FOR THREE WEEK, HAVE ALMOST CAUSED SERVAL ISUESS    MB NOT WILLING TO HELP.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10903192,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2016","dateComplaintFiled":"09/02/2016","vin":"WD4PG2EE6G3","components":"VISIBILITY/WIPER","summary":"THE SIDE MIRRORS ARE FLAT INSTEAD OF CONVEX AND THIS, COMBINED WITH VERY HIGH HEADRESTS, GIVES ONE EXTREMELY POOR REAR VISION. I CAN NOT RECALL DRIVING ANY VEHICLE MADE AFTER THE 1970'S THAT HAS FLAT MIRRORS LIKE THIS. CHANGING LANES, EVEN WITH BLIND SPOT WARNING, IS JUST GUESSWORK AND VERY DANGEROUS. I HAVE NOT FELT SO UNCOMFORTABLE AND UNSURE OF WHAT IS NEXT TO ME SINCE I DROVE CARS WITHOUT ANY RIGHT SIDE MIRRORS YEARS AND YEARS AGO. THE SAME VAN IN EUROPE DOES HAVE CONVEX MIRRORS THAT ARE SO MUCH BETTER THAN THOSE USED IN US. CONTACTING MANUFACTURER REGARDING THIS HAS PROVEN USELESS. THIS IS AN ISSUE IN ALL SITUATIONS BUT WORSE IN URBAN DRIVING OR HEAVY TRAFFIC WHERE KNOWING WHAT IS AROUND ONE'S VEHICLE IS CRITICALLY IMPORTANT. THIS IS A TERRIBLE AND DANGEROUS OVERSIGHT.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10903209,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2016","dateComplaintFiled":"09/02/2016","vin":"WD3PG2EA2G3","components":"VISIBILITY/WIPER","summary":"SIDE VIEW MIRROR VISIBILITY IS EXTREMELY POOR CREATING ENORMOUS BLIND SPOTS IN A VEHICLE OF THIS SIZE AND INHERENT LIMITED VISIBILITY. HAVE HAD SEVERAL CLOSE CALLS CHANGING LANES DUE TO INABILITY TO ADEQUATELY SEE PERIPHERAL AREAS.     ONLY A MATTER OF TIME BEFORE THESE ISSUES PILE UP, THE VEHICLE SHOULD NEVER HAVE BEEN DELIVERED AS IS. THE EXACT EUROPEAN COUNTERPART IS SUPPLIED WITH WIDE VIEW MIRRORS BUT TO SAVE A FEW BUCKS THE US VERSION GETS CRIPPLED VISIBILITY.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10899034,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2016","dateComplaintFiled":"08/26/2016","vin":"","components":"UNKNOWN OR OTHER","summary":"PASSENGER MIRROR CAUSES SIGNIFICANT BLIND SPOT AS IT IS NOT A CONVEX MIRROR.  THIS CAN LEAD TO AN ACCIDENT DUE TO NOT SEEING A VEHICLE LOCATED ON RIGHT SIDE.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10899037,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2016","dateComplaintFiled":"08/26/2016","vin":"WD3PG2EA3G3","components":"VISIBILITY/WIPER","summary":"THE SIDE VIEW MIRRORS ARE EXTREMELY SMALL. THEY CREATE A TERRIBLE BLIND SPOT WHICH INHIBITS YOUR ABILITY TO CHANGE LANES. IN ADDITION THE MIRRORS APPEAR TO MAGNIFY OBJECTS WHICH DISTORTS YOUR JUDGEMENT OF VEHICLE PROXIMITY. BOTH OF THESE FACTORS HAVE CAUSED NEAR COLLISIONS MULTIPLE TIMES! THE MIRRORS ONLY ALLOW YOU TO SEE A PORTION OF THE LANE NEXT TO YOU. THIS IS MUCH WORSE WHEN LOOKING AT THE PASSENGER SIDE MIRROR COMPARED TO THE DRIVERS SIDE. THE WEBSITE: METRISFORUM.COM  HAS ADEQUATE COMMENTARY FROM OTHER DRIVERS EXPERIENCING THE SAME PROBLEM.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10897956,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2016","dateComplaintFiled":"08/23/2016","vin":"WD4PG2EE5G3","components":"VISIBILITY/WIPER","summary":"THE SIDE MIRRORS ON THIS VEHICLE ARE DANGEROUS AND TWO SMALL, THEY ALMOST GOT ME INTO AN ACCIDENT WHILE IN MOTION ON A CITY STREET WITH MY WIFE AND FIVE (5) CHILDREN.  THESE SIDE MIRRORS ARE NON-CONVEXED AND OFFER LITTLE VIEW OF WHAT'S GOING ON AROUND THE VEHICLE, LEAVING THE DRIVER TO DEPEND ON THE BLIND SPOT ASSIST FEATURE TO CHANGE LANES OR REVERSE FOR THIS CRITICAL VISUAL INFORMATION.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10897409,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2016","dateComplaintFiled":"08/21/2016","vin":"WD3PG2EA2G3","components":"VISIBILITY/WIPER","summary":"THE PASSENGER SIDE MIRROR ON THIS VEHICLE OFFERS VERY LITTLE VISIBILITY AND CREATES A HUGE BLIND SPOT. THE MIRROR IS FLAT OFFERS A VERY NARROW FIELD OF VIEW. BECAUSE THIS IS A CARGO VAN WITH NO WINDOW ON THE SIDE DOOR A CONVEX MIRROR IS NECESSARY TO OFFER A ACCEPTABLE FIELD OF VIEW FOR SAFE LANE CHANGING. I FEEL THE LACK OF A CONVEX MIRROR ON THE PASSENGER SIDE MAY LEAD TO SEVERAL SIDE SWIPE ACCIDENTS BY OWNERS OF THIS VEHICLE. I HAVE EXPERIENCED SEVERAL INCIDENTS OF ATTEMPTING TO CHANGE LANESOME TO THE RIGHT ONLY TO FIND THAT THERE IS ANOTHER VEHICLE IN THE MASSIVE BLIND SPOT. UPON RESEARCHING THE EUROPEAN VERSION OF THIS VEHICLE I DISCOVERED THAT THEY ARE EQUIPPED WITH A PROPER CONVEX MIRROR. FAILURE TO EQUIP THE AMERICAN VERSION OF THIS VEHICLE WITH THE  SAME MIRROR SEAMS LIKE A LACK OF REGARD FOR SAFETY","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]},{"odiNumber":10855511,"manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2016","dateComplaintFiled":"04/14/2016","vin":"WD3PG2EA1G3","components":"VISIBILITY","summary":"WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS UNABLE TO SEE OUT OF THE FRONT PASSENGER SIDE MIRROR. THE CONTACT STATED THAT THE VISIBILITY ON THE PASSENGER SIDE MIRROR WAS INADEQUATE. THE FAILURE RECURRED THREE TIMES. THE CONTACT NOTIFIED THE LOCAL DEALER WHO STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE AND THAT THE ENGINEERS WERE WORKING ON IT. THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 1,500...UPDATED 05/09/16 *BF  *TR","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"METRIS","manufacturer":"Mercedes-Benz USA, LLC - DBA Sprinter"}]}]}