{"count":302,"message":"Results returned successfully","results":[{"odiNumber":11747674,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2026","dateComplaintFiled":"07/01/2026","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reproduced or inspected, as it's presenting as random flakiness and the driver stopped and took troubleshooting steps (out of an abundance of caution). There were no warnings or other issues, though it does correlate with switching diriver profiles and may be yet another safety issue caused by the vehicle's underpowered IHU. (The IHU was upgraded for 2026 models, and is backwards compatible, but no upgrades have been made available in the US)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11746121,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2026","dateComplaintFiled":"06/24/2026","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"The rear view camera malfunctioned, despite complying with the recent recall. It is available for inspection upon request.   Safety was compromised by reduced rear visibility due to the lack of a rear view camera.   This is an intermittent issue, not reliably reproducible for a dealer or service center.   There has been no third party inspection, and no warning.   The failure correlated with switching drivers; this may be part of oingoing issues with the underpowered IHU not handling driver switching well. If you are trying to reproduce the issue on a sample vehicle, I encourage swapping a few times between two drivers.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11746122,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2026","dateComplaintFiled":"06/24/2026","vin":"LPSED3KA9NL","components":"EXTERIOR LIGHTING","summary":"There was as turn signal malfunction. It is not clear if the issue was purely internal or external, or confirned to the sound versus also impacting the lights. The turn signal sound was slow / irregular, missing beats, and appeared to slow down and catch up.   it is unlclear if safety was at risk as I can't see the outside of the vehicle to verify whether this was just an audio issue or a signal issue.   It hasn't been independently reproduced, and can't be consistently reproduced, though there is a correlation with switching users (possibly due to the underpowered IHU).   The only other symptom was an unusably slow IHU (like taking more than a minute to pull up recent destinations on the center screen).","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11744880,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2026","dateComplaintFiled":"06/17/2026","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Polestar has issued the 3rd recall for issues with the Rear Camera not responding quickly enough on vehicle start up. They have claimed they will provide a software fix but that is what they claimed the last 2 times without any improvement in the operation of the camera. They offer a paid upgrade to a newer CPU that actually fixes the issue but they do not want to spend the money to provide this as a free upgrade to actually fix this problem. They should be forced to offer the hardware fix as the software fixes up to this point have not worked.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11742412,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2026","dateComplaintFiled":"06/06/2026","vin":"LPSED3KA1NL","components":"ELECTRICAL SYSTEM","summary":"Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over. Have ready many have this happen to them. Shop says that it\u2019s the OBC needs to be replaced which isn\u2019t a cheap replacement. Usually a car would give a warning and not completely die on you. Most say that Dc would work and not the level 2. Which should be part of the the propulsion related part and covered on the 8year/100k warranty. But they say it\u2019s not.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11741181,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2026","dateComplaintFiled":"05/31/2026","vin":"LPSED3KA0NL","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Since software update 5.x  the behicle it throws a false \"Disconnect Charging Cable\" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX].  I checked codes and there is a fault code  VCU1-U116E00.  Further research indicated that prior reports to nhtda resulted in 2 seperate service bulletins.  My guess is that prior 4.x fix was not included in 5.x major software update  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11737480,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"05/12/2026","vin":"LPSED3KA8NL","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11735460,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2025","dateComplaintFiled":"05/04/2026","vin":"LPSED3KA3NL","components":"SUSPENSION","summary":"Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement \u2014 a directional control hazard requiring constant steering correction at highway speed. A front-suspension noise over bumps developed after recent repairs.  The Polestar-authorized dealer (University Volvo / Polestar Charlotte) made FIVE repair attempts on this same complaint without resolving it: 10/23/2025; 11/04/2025; 04/01/2026; 04/15/2026; and 04/17\u201304/27/2026. Five alignments performed. Both upper strut bearings replaced 04/15/2026 (Inv #XXX , $1,499.44). On the next visit the dealer replaced a control arm and did additional shock and bearing work as no-charge line items (Inv #263452, $279.19) \u2014 implicitly acknowledging the prior repair was inadequate.  Within one block of leaving the dealer on 04/15, vehicle developed a new front-right rattle that did not exist before. Dealer's own technician notes on Inv #XXX state verbatim: \"test drove vehicle and could not verify any pulling while driving\" \u2014 repair performed WITHOUT confirmed symptom reproduction.  As of 05/04/2026 (six days after pickup), vehicle is again pulling right and now has a NEW noise over bumps. Condition is materially worse than before any repair.  This is the subject of Polestar Technical Journal TJ XXX (NHTSA document MC-XXX-0001), which acknowledges creaking/knocking from the upper front suspension on Polestar 2 MY 2021\u20132024 and states a redesigned upper bearing was released Q4 2023, with a further redesign in week 20 of 2024. Polestar has acknowledged in writing this component was defective and redesigned TWICE.  Polestar Customer Engagement has refused to escalate to a contact with authority to remedy. Filing for ODI trend analysis, federal record of the defect and failed repairs, and to flag a known-defect CPO sale unremedied under warranty.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11734937,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2026","dateComplaintFiled":"04/30/2026","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period of time before being able to enter the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11733560,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2026","dateComplaintFiled":"04/24/2026","vin":"lpsed3ka4nl","components":"FUEL/PROPULSION SYSTEM","summary":"a recent software update (5.0.10) altered the acceleration on the car. There is now a 2+ second delay to acceleration to the car once the pedal is depressed if you're not wearing your seatbelt. I did not see this listed in the update info before I installed the over-the-air update. After the update, I have had several near accidents (side impact) as I try to pull out into traffic and the car fails to accelerate as expected. I only learned about the \"feature\" after calling a dealer to see if I needed to come in for repairs. This, IMO, is a seriously dangerous feature/update to add after purchase. I am used to the immediate acceleration and had this feature been present at purchase I probably would have considered another car. Not because I am opposed to wearing a seatbelt, but because I don't always wear if if running to the store, etc. This WILL cause an accident to someone at somepoint and should be removed.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11732202,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2026","dateComplaintFiled":"04/19/2026","vin":"LPSED3KA2NL","components":"VEHICLE SPEED CONTROL","summary":"I took car to dealer to get latest software update version 4.2.13 since my car hasnt been received updates OTA.  After the update, the cars accelerating from a stand still had a lag of almost 1 to 2 seconds which is dangerous.  I went online to find out several polestar 2 owners complaining about the same issue.  My car has the performance upgrade which has a 0-60 time in 4 seconds.  Now after this issue, car is hitting 0-60 in under 6.5 seconds.  I was in a situation yesterday where i backed out of my driveway and saw a car behind me coming in very fast, I floored the acceleration pedal and the car did not move until 1.3 seconds.  This is extremely unsafe and needs immediate attention.  Before this software update I had no issues in acceleration and have owned the car for over 2 years.  Please help.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11728716,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2026","dateComplaintFiled":"04/02/2026","vin":"lpsed3ka5nl","components":"BACK OVER PREVENTION","summary":"The backup camera continues to fail to turn on. The car will intermittently report \u201cCamera is temporarily unavailable\u201d. This persists for minutes at a time. I cannot figure out how to get the camera to turn on when this happens. It already received the OTA \u201cfix\u201d for this but it did not fix the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11726543,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2026","dateComplaintFiled":"03/23/2026","vin":"LPSED3KA4NL","components":"VEHICLE SPEED CONTROL","summary":"The vehicle recently updated to software version P4.2.13 after this update the vehicle sporadically losses the ability to accelerate fully from a stop, it just creeps forward.  When your truning onto a street from a stop, or forward at a srop sign or ligjt sometime the vehicle accelerates normally, but what seems like about 50% of the time it just creeps forward a couple seconds then takes off. You never know what it's going to do as far as acceleration.  This is incredibly dangerous when turning/merging into traffic from a stop, its a roll of the dice whether the car will just creep forward or accelerate.normally.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11725231,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2026","dateComplaintFiled":"03/18/2026","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? Rear camera does not show up when vehicle is placed in reverse.  How was your safety or the safety of others put at risk? Inability to use rear camera presenting a larger risk to others while the vehicle is in reverse.  Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, this has been part of multiple recalls with an attempt to update through updates. Dealership advised it is a known issue an does not feel that Polestar will be able to fix this through an update but has not offered any other fixes.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11724427,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2026","dateComplaintFiled":"03/15/2026","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"The rear camera fails to display the image on the dashboard/screen with either significant delay or \"camera temporarily unavailable\".  Safety is at risk as this would increase chances of crashing in setting with reliability on camera. This problem is reproducible.  My vehicle has not been inspected yet. No warning lamps or messages.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11723462,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2026","dateComplaintFiled":"03/11/2026","vin":"lpsed3kaxnl","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"Rearview camera lag then disconnect. Ceases functioning until restart.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11723282,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2026","dateComplaintFiled":"03/10/2026","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The camera function occasionally will be unavailable, sometimes when the car starts up and other times in the middle of reversing, and the visibility is greatly reduced, posing a greater risk for any pedestrians. Looking at online forums, this seems to be a relatively common issue that is only solved with a reset of the car's infotainment system. However, it also seems like the processor that is running that infotainment system is underpowered and could be the source of the camera failing to work as frequently as it does.   Also looking online it seems that there is a cpu upgrade that is available in Europe, but seeing as how the camera processing function is heavily handicapped and poses safety concerns, it should be recalled and upgraded to alleviate these issues.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11721583,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2026","dateComplaintFiled":"03/02/2026","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"BACK UP CAMERA DOES NOT WORK.  VERY DANGEROUS","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11721129,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2026","dateComplaintFiled":"02/28/2026","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"The back up camera on my 2022 Polestar 2 continues to malfunction while backing out on my garage and parking spaces.  The camera will alternately switch to the 360 view, switch to the rear camera view and then go dark with a \"Camera temporarily unavailable\" warning.  I have had close calls backing out of tight parking spaces with this safety issue.  I have received all software updates but the problem continues.  Polestar US claims that my vehicle is not subject to any open recalls but I thought that another software improvement was coming.  I am on version 3.6.4 - thank you for your help.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11720557,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2026","dateComplaintFiled":"02/25/2026","vin":"LPSED3KAXNL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"During reversing the rear view camera stopped functioning. Attempts to toggle the camera setting did not correct the issue. After years, this problem still exists and is unacceptable. When will the NHTSA enforce an actual fix from Polestar?  The computer has insufficient processing power and RAM to reliably function and the cameras are included in that function.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11720063,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2026","dateComplaintFiled":"02/24/2026","vin":"LPseg3ka6nl","components":"BACK OVER PREVENTION","summary":"Backup camera doesnt work sometimes","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11719405,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"02/20/2026","vin":"LPSED3KA8NL","components":"UNKNOWN OR OTHER","summary":"First off, I should say that I generally love my Polestar 2. I've enjoyed owning it. However, I the infotainment system performance is dangerous. The incredibly slow time to open apps and the lag in response to inputs forces a driver to split attention between the screen and the road for far too long. For example, after clicking on Google Maps it may take 3-4 seconds to load, an additional few seconds to be ready to accept inputs (such as an address), a few seconds to return search results, a few seconds to respond to a tap on a location, and a few more seconds to load directions. All told it can be 15-30 seconds to load directions, even for saved locations.   The issues are most noticeable with Maps given how often I use them. But there are also lags in vehicle controls, such as climate, radio controls, and other apps like Amazon Music. As best as possible I use the infotainment system before I start driving or while I'm stopped at a light. Sometimes I will pull over to avoid distraction. But there are times when that isn't possible (such as freeway driving). But it shouldn't be this hard. Or this dangerous. You should not be forced to split attention for this long between the screen and the road.   Unfortunately, voice controls are similarly slow and unreliable. I try to use OK Google when possible but even here I have to split my attention. After saying \"OK Google\" it can take several seconds to load and I have to watch the screen to see when it's ready to listen. And then it responds to commands at best half the time with lags or failures for command that should work \"Navigate to location X\" or \"Play Musician Y on Amazon Music\". You then have to go back to the slow manual inputs on the screen.   This goes beyond an inconvenience to a danger. This is a known issue and Polestar has not taken steps to resolve it. I believe they should for all Polestar 2 owners.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11718243,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"02/16/2026","vin":"LPSED3KA2NL","components":"VISIBILITY/WIPER","summary":"I have had ongoing problems with backup camera, as does everybody else with this car.  I was promised a fix in January and the camera is still not working correctly.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11717731,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2025","dateComplaintFiled":"02/13/2026","vin":"LPSED3KA1NL","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway.  One pedal drive glitches and fails to brake when letting off the foot, another safety concern.  TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again.  Front suspension knocking and clicking sound. When turning the front struts knock, and when stopping you hear a clicking noise.   Polestar sold me a vehicle with a bad 12v battery that went kaput only a few months into ownership. When the 12v battery died I was locked out of my car. Polestar roadside assistance was inept and scratched my garage leaving permanent damage.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11716076,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2026","dateComplaintFiled":"02/06/2026","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Backup camera unavailable: this happened often. Put the car in reverse and the screen goes black with error saying the camera is unavailable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11714860,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2026","dateComplaintFiled":"02/01/2026","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER","summary":"Failure of backup camera to display. This is a persistent problem that remains, despite having the latest software.  I have a video showing the camera not working, that the vehicle is in reverse, and showing software version.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11714308,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2026","dateComplaintFiled":"01/29/2026","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"The backup camera continues to not load properly when starting the car, and displays a warning that the backup camera failed to load. There is no image on the inforainment screen, and there is limited visibility when backing up, which creates the risk of accidentally injuring or killing someone or something, especially small children. Polestar has released several software updates to try and address this issue after several recalls, but the issue is still present on the latest software version.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11712820,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2026","dateComplaintFiled":"01/22/2026","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The backup camera is often times \"unavailable\" in this car when you put it in reverse, and rear visibility is essentially nonexistent when reversing without the backup camera. I've installed every available software fix for this and the system still does not work reliably, especially when you're in a rush, which is exactly when you need it most. Polestar offers a computer upgrade/replacement as a paid service (at least in Europe for now), they know that this fixes the issue, I feel like this should be part of a recall here in the USA.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11711425,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2026","dateComplaintFiled":"01/16/2026","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect, but you are welcome to send somebody out to look at the car. Safety? There was no rear camera view, none of the usual sounds while backing up, and there was no rear cross traffic alert. As the problem was transient, it has not been reviewed by a service center. The vehicle has not been inspected. The only symptom (which is consistent with past similar issues) was a very slow IHU / center screen before the uncommanded reboot.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11708532,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2025","dateComplaintFiled":"01/03/2026","vin":"LPSED3KA0NL","components":"AIR BAGS","summary":"Air bags sensors are flagging in the vehicle polestar has failed to provide a adequate solution for faster service. Polestar has 2 locations one in California and the other in Arizona. The issue is I am in Las Vegas and have made several calls to Polestar service advising that my airbag sensors are flagging that they will not deploy in case of a accident. You can not get a service appointment between these 2 locations because they are booked up for months and months. I am stuck with a recall and now a airbag issue that will not be repaired no time soon at no fault of mines. So in short I have a car that is not safe to drive but I'm responsible for my auto loan.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11706586,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"12/22/2025","vin":"LPSED3KA3NL","components":"UNKNOWN OR OTHER","summary":"Polestar has not provided a remedy for over six months. This is a major safety issue during back up and has almost caused accidents already. The issue is the recall of the backup camera.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11706278,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"12/20/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Rear camera not available, even after latestsoftware upgrade.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11705703,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2025","dateComplaintFiled":"12/17/2025","vin":"LPSED3KA1NL","components":"SUSPENSION","summary":"Recurring rear suspension clunking/rattling over bumps compromises handling/control. Authorized dealer (Volvo Cars Marin) failed to repair after 40+ days out-of-service and 2 attempts. Noise documented in videos; dealer now delays service 33+ days. Safety risk during turns/emergency maneuvers.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11705258,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/16/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Malfunction: Rear cross traffic alert, due to delayed processing by the underpowered IHU (so really likely an IHU issue) Safety put at risk: Alert received after cross traffic had already passed (due to said delayed processing) Reproduced by dealer: No, it's random and seems related to time since IHU reboot Inspection: No Warnings prior to failure: Nope, other than the IHU being more sluggish than usual  Has happened on multiple dates, incident date is an approximate most recent. This has happened with the current 3.6.4 software.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11705136,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"12/15/2025","vin":"LPSEG3KA2NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"While driving, the center display screen has shut off and remains to be unfunctional. This screen is the primary way any collision warnings and rear view video. This car is not driveable and extremely unsafe without the display screen as there is almost no rear view visibility without it. The rear view video did not always work beforehand either, but this makes it completely unfunctional.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11704650,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2025","dateComplaintFiled":"12/12/2025","vin":"LPSEG3KA8NL","components":"BACK OVER PREVENTION","summary":"The backup camera constantly fails, for 10+ minutes at a time and will just state that it is unavailable. This is quite challenging in urban environments. Polestar said it was fixed through a software update but the issue continues to come up frequently without warning. Yesterday it stayed unavailable/broken for 20+ minutes in the rain while I was driving with my kids which made it very hard to see/park.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11704415,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2025","dateComplaintFiled":"12/11/2025","vin":"LPSED3KA4NL","components":"STRUCTURE","summary":"My door latches keep freezing when the temperature is below freezing.  Its 27F here in Ohio and my rear doors are frozen again.   The door itself isn't frozen - the latching mechanism is.  Sometimes they're frozen so they won't latch when you close the door.  Nothing happens.  Today, they're stuck closed.  I couldn't get my daughter out of the car for daycare.  She's in a carseat.  I think this is a pretty big safety issue.  What if there was an accident, a fire or drowning because we can't get out of the car?  Google suggests that this is a known issue on some models of Volvo and Polestar vehicles.  A recall was issued for some Volvo models, but not the Polestar 2.  I also read that Polestar will only replace the door latches under warranty.  Doesn't seem safe to me","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11704258,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2025","dateComplaintFiled":"12/10/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Reversing camera is unusable. When shifting into reverse the reverse camera can black out or freeze. More commonly after the last software update the reverse camera has been lagging about a second behind the actual car location leading to severe disorientation.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703755,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2025","dateComplaintFiled":"12/08/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"I am reporting an ongoing safety-related malfunction with the rear camera and infotainment system that occurs several times per week and has been reported to Polestar previously, without resolution.  When shifting into reverse, the rear camera consistently fails to display. The screen shows a \u201cRear camera unavailable\u201d message, followed by a blank screen. Attempting to resolve the issue by shifting between drive and reverse, switching screens, or restarting the vehicle does not restore camera functionality. In multiple cases, parking the vehicle, exiting, and attempting again still results in a non-functional camera.  After receiving the most recent recall update, the problem worsened significantly. Prior to the update, the issue occurred intermittently. Since the update, the rear camera fails to display approximately 95% of the time when shifting into reverse.  This problem presents a substantial safety hazard by removing rear visibility during normal operation and parking maneuvers. Software updates have made no improvement, and the malfunction remains unresolved.  I request investigation and remediation, as this is a persistent safety defect affecting normal vehicle operation.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703145,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2025","dateComplaintFiled":"12/05/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Backup camera only works about 50% of the time. It frequently gives \u201ccamera unavailable\u201d error","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703147,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2025","dateComplaintFiled":"12/05/2025","vin":"LPSEG3KA2NL","components":"VISIBILITY/WIPER","summary":"Started car and put in reverse. Back up camera stops working mid reversal.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703286,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/05/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Rear view camera lags badly and will freeze when putting the car into reverse. Almost backed into a pole due to lag of the camera","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703100,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"12/04/2025","vin":"LPSEG3KA7NL","components":"BACK OVER PREVENTION","summary":"Backup camera becomes not available when backing up multiple times.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703107,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2025","dateComplaintFiled":"12/04/2025","vin":"LPSED3KA9NL","components":"UNKNOWN OR OTHER","summary":"What component or system malfunctioned: Rear auto brake, but the underlying issue may be the underpowered processor / IHU Is it available to inspect? Only if you want to visit me in North Carolina, but you're welcome to look at the car.   How was the safety at risk? After leaving a parking space (with a fairly tight exit), and placing the car in Drive and driving forward, there were two instances where rear auto brake activated (Despite driving forward) and caused sudden deceleration of the vehicle. Safety would have been at risk if this happened on a busy street; there were no damages or injuries because this happened on a quiet residential street with no traffic.  Reproduction - has not been reproduced at all, it was a one-off.  Reported to others - not yet, but I do plan to report it to the manufacturer.   There were no warnings prior to the failure.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703110,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2025","dateComplaintFiled":"12/04/2025","vin":"LPSED3KA9NL","components":"UNKNOWN OR OTHER","summary":"What component or system failed? The backup camera regularly fails to show the view behind the vehicle, with the message \"camera not available\". This appears to be connected with an overloaded / underpowered computer / IHU.   Safety is put at risk because the rear visibility is limited when the backup camera is not functional, and the failure is a distraction to the driver.   The dealer has seen the problem but says another firmware update to fix it might be coming at some point.   The vehicle has not been inspected by anybody else, because it's a model/year-wide known issue.   There were no warnings prior to the failure. This has occurred on many dates, including today.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703112,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"12/04/2025","vin":"LPSED3KA9NL","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"What failed? There have been a couple instances of the screen (IHU) rebooting while just driving down the road. This temporarily disables the HVAC (including defroster) and turn signal sounds. It is unclear which ADAS functions are impacted.  It is available for inspection upon request, if you visit me in NC.   How was safety put at risk? Disabling the defroster could cause the windshield to fog up quickly, and the distraction of the IHU rebooting could cause the driver to focus on the issue instead of the road. Safety related ADAS functions may also have been impacted, that is unclear.   This has not been confirmed or reproduced by a third party, it has only happened a couple of times and is fairly random. If I had to guess it's an OOM (out of memory) condition in the IHU caused by an under-spec'd IHU plus a memory leak somewhere.   Has it been inspected by anybody else? Nope.   Where there any warnings? The IHU was more sluggish than usual, but there were no other warnings.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11703114,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"12/04/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The back up camera doesn\u2019t work even after there was already a safety recall. It Constantly crashes and says \u201ccamera not available.  The issue has been happening for months.  Polestar has failed to address the issue even though they claimed that an earlier software update should have fixed it.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11702552,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2025","dateComplaintFiled":"12/02/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When putting the car in reverse, the rear view camera often fails to display, instead popping up a message reading \"backup camera temporarily unavailable.\"  This happens half or more of the time, and it has continued to occur despite installation of the latest version of the car's operating system (3.6.4) that was pushed to resolve the most recent recall for this problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11702100,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2025","dateComplaintFiled":"11/30/2025","vin":"LPSED3KA4NL","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error.  I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them\u2014showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: \"Propulsion system Service required\".  The car would not shift into drive after this message showed up.  After some time (around an hour if not less), the car did let me shift into drive and it moved, but the error still showed in the car's status page.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11701411,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2025","dateComplaintFiled":"11/25/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Rear camera malfunction.  When putting car into reverse, the rear camera screen showed an error saying the camera was unavailable.   Putting the car back into drive and then reverse again did not resolve the issue.  Changing screens then back to the camera did not resolve the issue. Parking, leaving the vehicle then trying again did not resolve the issue.  Issue was only resolved with a system restart.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11701547,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2025","dateComplaintFiled":"11/25/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"My car's cameras are now unavailable. Whenever I enter Reverse gear or maneuver close to an obstacle, the camera screen appears with the message \"Camera temporarily not available.\"   This condition was persistent tonight throughout a trip where I parked three times, and each time the camera failed to work. I need to reverse into my parking space at home due to its location on a busy road, and this was not possible to do safely tonight. Backing out onto the road later will be even less safe.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11700152,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2025","dateComplaintFiled":"11/18/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Back up camera failed when trying to back out front parking","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11698693,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2025","dateComplaintFiled":"11/11/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Rear backup and 360 camera state system is unavailable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11694783,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"10/21/2025","vin":"LPSED3KA2NL","components":"STRUCTURE","summary":"We were driving on the highway at 65 miles per and the driver side front windshield trim came off.  The windshield is the original manufacturer windshield.  The vehicle now has significant wind noise and\u2014more significantly\u2014allows water to leak into the cabin and damage sensitive electronics.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11693407,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/14/2025","vin":"LPSED3KA3NL","components":"POWER TRAIN","summary":"My vehicle is a 2022 Polestar 2.  For model years 2025 and below within the State of California, Polestar does NOT include the drive shafts (from electric motors to the wheels) as part of their 100K drive train warranty.  And for model years 2026 on-wards within the State of California, Polestar will include the drive shafts (from electric motors to the wheels) as part of their 100K drive train warranty. Mainly due to a new propulsion law in California.  For those with model years 2025 and below, a RECALL for known defective drive shafts should be granted as Polestar has revised parts for the rear left and rear right drive shafts. I believe the new shafts are now on the 2026 model.  My vehicle is covered up to 50K miles, and I am now a few hundred over this, I have asked for goodwill on their warranty coverage but I am not receiving any response from Volvo Marin (this is Polestar Marin's service dealer). I also attempted to contact Polestar Support and they told me to reach out to the dealer, but they have been very unresponsive with several emails to the Service Director.  Symptoms - during deceleration, a ticking sound can be faintly heard by the rear wheels. It sounds like the wheel of fortune ticking sound.  Issues - when a driveshaft breaks, the vehicle immediately loses power and will likely stop moving, accompanied by loud clunking or grinding noises. At higher speeds, broken pieces can fly off and cause significant damage to other components or the road, and a broken driveshaft can also lead to loss of control, affecting steering and braking.   Some thread in the forums: [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11691329,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"10/04/2025","vin":"LPSEG3KA2NL","components":"VISIBILITY/WIPER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility.  All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn signal sounds, etc and without this - driver can dangerously assume there are no issues.  Issues have been reproduced and confirmed by dealer, dealer has attempted to fix this and there have been multiple recalls by NHTSA as well - but nothing has fixed this issue yet.  No warnings, no messages before any failures.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11689069,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"09/23/2025","vin":"LPSED3KAXNL","components":"ELECTRICAL SYSTEM","summary":"My backup camera does not turn on when putting the car in reverse. This happens at least 2 or 3 times every time I drive the car.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11688713,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2025","dateComplaintFiled":"09/21/2025","vin":"LPSED3KA1NL","components":"LANE DEPARTURE,BACK OVER PREVENTION","summary":"Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11688723,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2025","dateComplaintFiled":"09/21/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Rear camera not available message and blank screen whenever car is placed in reverse. Update to software made no improvement.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11688725,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2025","dateComplaintFiled":"09/21/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"COMPONENT: BACK OVER PROTECTION When placing car in reverse, rear camera comes on slowly. Intermittently, the rear camera will go out while backing up and the message \u201cRear camera temporarily unavailable \u201c appears on the infotainment screen. Update to 3.6.4 has not rectified the problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11688545,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2025","dateComplaintFiled":"09/19/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"Rear camera routinely does not work and says unavailable when reversing.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11687459,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2025","dateComplaintFiled":"09/15/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When placing car in reverse rear camera comes on slowly, then often will go out while backing up and the words \u201crear camera temporarily unavailable \u201c will appear on the infotainment screen.  The car was recalled as a result of this issue and the latest software update\u2014 3.6.4\u2013 was supposed to correct the problem . I had the software installed by the dealer on September 4, 2025. Unfortunately, the issue continues on a daily basis even after this software was installed.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11686733,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"09/11/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"After updating the vehicle software per NHTSA Recall No. 25V-280, the rear camera system is still not stable.  There have been several instances of the camera becoming \"unavailable\" since performing the software update meant to make the camera more reliable.  Sometimes the camera will fail while the vehicle is in motion mid backing up.  Additionally, the computing resources that were diverted from the infotainment system to \"fix\" the camera issue have made the infotainment system less reliable.  This now results in multiple distractions while driving throughout the day to assess why the infotainment system is not operating as expected when input is provided.  Severe delays with mapping.  Pressing an app, but the app may or may not load which causes the driver to divert attention to the infotainment to reselect the app or confirm if the system is hung-up and requires a re-start.  Additionally, there has been an increase in the speakers not working since the last software update.  The speakers are not only for the stereo but provide turn signal indication and safety warnings for breaking and obstructions.  There is no warning that the speakers are not working so sometimes one begins driving and only when a warning should be emitted or turn indication does the driver realize there is no audio.  The driver must then reset the infotainment system to try and regain audio (my record is 9 restarts before the speakers begin working again).  This is very dangerous to have to pull over to reset or be distracted while resetting the infotainment system (which takes over a minute for each start and requires pressing on the screen for approx. 20-30 seconds).  This update did not improve the camera function and has made for many other dangerous compromises on the infotainment system which were not there previous to this update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11685479,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2025","dateComplaintFiled":"09/06/2025","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11685182,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"09/05/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Often when putting the camera in reverse, a black screen appears saying the camera is unavailable. This has gotten progressively worse the longer I've owned the car.  This increases the risk of hitting someone or something.  Polestar has tried to fix this by software updates.  No.  Camera feed starts to lag first.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11683572,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2025","dateComplaintFiled":"08/28/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Reverse camera turns off while reversing if a phone is plugged in for android auto","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11683619,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"08/28/2025","vin":"YSMED3KA4PL","components":"BACK OVER PREVENTION","summary":"The backup camera fails to load. A black screen with the error message \"Camera is temporarily unavailable\" displays. This error occurs regularly. Turning the camera off and on again, will sometimes rectify the issue, but not always. This error can/has occurred at anypoint While my car was in reverse gear. Most frequently the error occurs from the very beginning of trying  to use it. However it has failed while I was in motion trying to use it. This report is being filed because of that latter type of failure.  There was a recall notice for this exact issue. Polestar issued a software update (v3.6.4) to fix this issue. However, in my experience, the error has occurred more frequently after the software update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11683669,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2025","dateComplaintFiled":"08/28/2025","vin":"LPSED3KA8NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"ALL CAMERAS HAVE STOPPED WORKING.   I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL.  I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11683132,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/26/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"The rear view camera (backup camera) does not work consistently.  It often will not activate at all, and often the screen goes black in the middle of a reverse maneuver.  I have had the car in for service multiple times, and Polestar has been unable to fix this issue.  They say that it a known issue with no fix.  This is a safety issue, especially when the reverse camera stops working as you are backing up.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11683028,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2025","dateComplaintFiled":"08/25/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Even after most recent software update to address rear view camera issue, the Camera Temporarily Unavailable issue persists\u2026. presenting an ongoing hazard to persons and property.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11682033,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/21/2025","vin":"LPSEG3KA2NL","components":"BACK OVER PREVENTION","summary":"Back up camera fails to start, limited rear view visibility. On latest software version, this has been consistently happening for the past year.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11680670,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"08/14/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving at an undisclosed speed, the message \u201cBack Over Prevention Camera Unavailable\u201d was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was recently taken to the dealer, and an unknown recall repair was performed. The contact stated that the repair was a software update; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 21,000.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11679557,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/09/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"Back-up camera does not work reliably, even after the most recent software update.  It will occasionally stutter, and sometimes show \"camera is temporarily unavailable\" while backing up.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11679473,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2025","dateComplaintFiled":"08/08/2025","vin":"LPSED3KA8NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER,LANE DEPARTURE","summary":"The backup camera will not work at all. In fact none of the cameras are working.  My firmware/software is up to date. The service center can\u2019t book me until 2 months from now. That\u2019s too much time. It isn\u2019t safe because the rear window is so small.  This car was designed to work with cameras.  The screen says  \u201cCamera is temporarily unavailable.\u201d","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11679227,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2025","dateComplaintFiled":"08/07/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"The reverse camera goes black and shows camera not available daily.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11678712,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2025","dateComplaintFiled":"08/06/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Back over prevention.  Shifted into R while in traffic to move back a bit, camera hangs for a bit then shows \u201ccamera temporarily unavailable\u201d  Vehicle is remedied by the recent 25V280000 recall via a OTA software update","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11678545,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2025","dateComplaintFiled":"08/05/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Rear backup camera frequently says \"camera not available\" and does not work even after most recent software update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677691,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2025","dateComplaintFiled":"08/01/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"The backup camera was unavailable when putting the car in reverse.   I could not rely on the camera to show me what may be behind my car.  No.  No.  No warning lamps, I have heard others report this issue but never experienced it myself. I have the latest update installed on my car that was supposed to fix this issue for others as well. Until today I had never encountered this, but after I decided to enable the digital key via the polestar app my first drive after returning to the car I experienced this issue. There may be a link to the digital key and the backup camera being unavailable. I may need to disable the digital key to avoid running into the camera issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677712,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"08/01/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Received a recall notice Recall 25V-280 related to the backup camera and rear visibility.  On July 9, 2025 I took the vehicle to the Polestar repair facility in Westport CT for the identified software update.  Before the the recall fix I received the \"camera is temporarily unavailable\" message approximately every one in ten backups and I could restore the camera view manually (push camera on main screen).  After the repair the \"camera is temporarily unavailable\" appears more than half time and I cannot restore the camera manually.  The repair has made the problem much worse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677724,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2025","dateComplaintFiled":"08/01/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"Once in a while, seemingly random, the backup camera will report that it\u2019s unavailable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677821,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/01/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Even after 2 past recalls attempting to fix the backup camera, the camera screen keeps going black and says \u201cCamera is temporarily unavailable.\u201d","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677618,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2025","dateComplaintFiled":"07/31/2025","vin":"LPSED3KA2NL","components":"ELECTRICAL SYSTEM","summary":"I have continued to have issues with the Rear Camera on 2022 Polestar 2. This was supposedly resolved in a software update to version 3.6.4, which I had upgraded at Polestar Boston on 7/23. However, there have been no changes since the update and the rear camera will still intermittently turn off (black message \"Camera is temporarily unavailable\") or flicker when in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11677679,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2025","dateComplaintFiled":"07/31/2025","vin":"LPSED3KAXNL","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue\u2026","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675506,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/23/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Rear view camera does not turn on while backing up","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675508,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/23/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"When putting the car into reverse, the camera would not display.  The entire screen appeared frozen and no other buttons would operate.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675733,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"07/23/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"The rearview camera often does not turn on while in reverse. The vehicle received the software update to fix this issue due to the recall. But the issue persists after the update was installed. The software patch did not solve this problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675242,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"07/22/2025","vin":"LPSED3KA3NL","components":"ELECTRICAL SYSTEM","summary":"The rear camera does not always work. Several times on reversing, the rear camera says \u201c camera not available \u201c and doesn\u2019t show any image on reversing.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675434,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/22/2025","vin":"LPSED3KA0NL","components":"UNKNOWN OR OTHER","summary":"Drove car to the grocery store 5 minutes down the street. Shopped for ~20 minutes, returned to my car and loaded my groceries in my trunk. Shut the trunk and returned the cart to the cart corral. Returned to the vehicle, unlocked via the door handle, put the car in reverse, and was greeted with a \"Camera system unavailable\" message. My car is on the latest OTA update 3.6.4, which is intended to fix the backup camera issues.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675049,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"07/21/2025","vin":"LPSED3KA4NL","components":"UNKNOWN OR OTHER","summary":"Backup camera often says its unavailable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11675185,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"07/21/2025","vin":"LPSED3KA4NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Backup camera routinely disappears with message that Backup camera is unavailable when car is started, which is when car is most commonly reversed.  Processor is not adequate to perform the various tasks associated with car start-up and to simultaneously provide backup camera imagery.  This happens approximately 80% of the time when the car is started and put in reverse.    Car has most recent software installed.  This continues to occur even after software update that was supposed to resolve this.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11674896,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2025","dateComplaintFiled":"07/20/2025","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"There have been two recalls to address the backup camera failing to initialize when the vehicle is put into reverse. After the most recent update, my camera fails to initialize even more than before.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11674536,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2025","dateComplaintFiled":"07/18/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Backup camera refuses to engage when shifted into reverse approximately 10-15% of time. Display and controls seem laggy and delayed. Previously upgraded to car software to v3.6.4 about 4 weeks ago.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11674341,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"07/17/2025","vin":"LPSED3KA5NL","components":"VISIBILITY/WIPER","summary":"When backing up the car, the rear camera often does not work. It gives a message that says \"camera not available.\" It happens sometimes, and when it doesn't happen, the camera will lag and freeze up. It makes it dangerous for cars and pedestrians behind me, as I lose access to the camera. The problem has not been taken to the dealer. There were prior recalls on the car due to this, and were claimed to have been fixed via OTA software update. However, I am on the latest software and this still occurs. It has not been inspected by anyone, and there are no warning lamps or anything.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673953,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"07/16/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Rear backup camera stop working in the middle of reversing. It was supposed to be fixed with the latest update, but in continuous to happen..","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673971,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2025","dateComplaintFiled":"07/16/2025","vin":"LPSED3KAXNL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"There is a feature to create a scheduled charge for the vehicle. This feature is stuck on, turning it off on the vehicle does not override the feature on the phone. The phone will not disable it. As a result, I am unable to charge my vehicle (until the scheduled time, presumably).   Additionally, the feature to reset the TCAM system is non-responsive, which is one of the supposed fixes, how am I able to reset the system if the command to do so does not respond? Power cycling the infotainment did not work. Force closing the app did not work.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673650,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2025","dateComplaintFiled":"07/15/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Car received over the air update a week ago. Software version is now 3.6.4. Assumed it was to address NHTSA Recall RP1016 - Rear Backup Camera.  Update has not addressed recall issues.  Backup image still lags and images flicker at times when car is first put into reverse.  Yesterday I put it into reverse and no image appeared at all. Instead got warning message: \"Camera temporarily unavailable\".  Have had backup camera fail this way several time over past year. With current update camera actually seems to malfunction more often than it did before the update. This is a serious safety hazard because rear visibility is compromised by car's design. (One factor is large rear seat headrests cannot be removed.)  Camera is always needed when backing up. Have not reported problem to Polestar.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673171,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2025","dateComplaintFiled":"07/13/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Although software update recently performed, issue with rear view camera activation continues.  Given significant infotainment lag following update, I suspect the underlying issue is underpowered hardware.  Polestar has been trying to address issue via software, they have not been successful.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673174,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"07/13/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"My rearview camera and infortainment system is having errors daily.  Polestar claims OTA update will fix issue but im not receiving it to my car.  Ive tried resetting system and still a major problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673188,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/13/2025","vin":"LPSEG3KA5NL","components":"BACK OVER PREVENTION","summary":"I continue to see the message that the camera is not available when backing and or parking. The earlier recall and software fix has failed.   Running version 3.6.4","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673216,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/13/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Despite receiving the recent software update intended to fix ongoing issues with the backup camera, the center stack remains woefully inadequate, hardware-wise, to properly handle all of the vehicle data. Sometimes now, the reverse camera is fine until halfway during my backup procedure when I'm halfway out in traffic and it suddenly shuts off.  If anything the unpredictable nature of the failures makes this a worse problem than before. Before the software update I could at least sit in the car for a minute or two and then try backing up and it would work most of the time. Now, it works a good amount of the time but randomly fails.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673225,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2025","dateComplaintFiled":"07/13/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Rear Camera Not working properly. Cant back up safely.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672970,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays \"Camera Temporarily Unavailable\" message.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672976,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"I'm still seeing a \"Camera is temporarily unavailable\" when reversing or driving forward using the 360 camera.  I have downloaded the supposed fix of version \"3.6.4\" but it did absolutely nothing to alleviate this issue.  Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672980,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672982,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672987,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"Recent software update has not resolved recall 25V280000 that referred to rear camera not working properly in reverse. Problems have persisted (Camera Unavailable) while backing up.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673002,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673004,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11673087,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/12/2025","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera.  When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'.  This issue has persisted for over a year.  Given the small rear window and potential blind spots, the rear camera is an important safety tool.  In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.).  The issue with the camera not working started when the system was updated from android automotive operating system.    Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue.  This is clearly a hardware issue that needs to be addressed.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672785,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Rear view camera does not work. Even after the \u201csafety recall\u201d update it is actually worse.   Side view cameras never open up when they fold in after parking snd rentry to drive","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672799,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports \u201ccamera is temporarily unavailable\u201d while reversing.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672822,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"07/11/2025","vin":"LPSEG3KA2NL","components":"BACK OVER PREVENTION","summary":"For reference, I have the 3.6.4 software update.  The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says \"Camera is temporarily unavailable\" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672844,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672861,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672871,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays \"Camera is temporarily unavailable\" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed.   Yes, the car is available for inspection upon request.   It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera.   No, the vehicle has not been inspected   There were no warning lights, just the black screen showing \"Camera is temporarily unavailable\"","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672888,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672899,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays \u201cCamera Temporarily Unavailable.\u201d This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672912,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672939,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672952,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen.  Potential risk of safety to myself, other motorists, and pedestrians.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672957,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSEG3KA1NL","components":"BACK OVER PREVENTION","summary":"The rear view reverse gear camera does not work consistently. A \u201ccamera unavailable \u201c message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672960,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2025","dateComplaintFiled":"07/11/2025","vin":"LPSEG3KA1NL","components":"BACK OVER PREVENTION","summary":"I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed,  but my rear backup camera still fail to come on all the time....","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672693,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the \u201ccamera unavailable\u201d glitch comes up, neither the collision avoidance or parking sensors work either. it\u2019s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don\u2019t have the problem anymore.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672699,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances.   Maybe unrelated, sometimes I get random camera views pop up into my tablet when I\u2019m driving normally down the road. Super weird","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672702,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672711,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/11/2025","vin":"LPSEG3KA5NL","components":"BACK OVER PREVENTION","summary":"Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672725,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672780,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/11/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"My vehicle is currently on software version 3.6.4.  I recieved a recall notice for the \"camera is temporarily unavailable\" on my vehicle NHTSA Recall 25V-280.  The car still has the same error, and ~30% of the time, the rear view camera is not functional.  There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage.  I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672462,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2025","dateComplaintFiled":"07/10/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Backup camera continues to have problems and will not display any image. Screen will display \u201ccamera temporarily unavailable\u201d. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672134,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/09/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"After applying manufacturer\u2019s recall fix for \u201crear camera temporarily unavailable,\u201d rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672153,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/09/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Even on latest software update rear view camera is unreliable. Flickers and says \u201cCamera is unavailable\u201d","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672241,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"07/09/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672259,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/09/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"My car received the update Polestar said they would push out (3.6.4 is what I\u2019m currently running) and I\u2019m still having issues with the rear camera not working, and to be honest it\u2019s like it\u2019s actually gotten worse. I\u2019m also having issues with other parts of the software of my car that I wasn\u2019t before that\u2019s requiring me to reboot the infotainment system more than I was before. It\u2019s almost like the car doesn\u2019t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn\u2019t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn\u2019t something I can do (as I drive at least 50 miles everyday to get to and for work). It\u2019s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672267,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"07/09/2025","vin":"LPSED3KA4NL","components":"ELECTRICAL SYSTEM","summary":"While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone. I changed lanes to slow down and realized the turn signal sound was also not working. I wondered if the signals were working. Luckily, I remembered how to reboot the screen and did so. After a few minutes it started up and worked again.  That was the third time in a year that it happened. Each time was on a highway. The first time was frightening as I had to exit the highway and research how to try to get it working again. I consider it a safety hazard because the driver must take attention off the road to deal with restarting it and to rerun applications like navigation. Also the the turn signal should not be dependent on the information screen working. The dealer was not informed because I found a solution by reading an owners forum. I also learned that it happens to others more often than it should and  that the thinking is that the computer that handles the \"infotainment\" system is not powerful enough and does not have enough memory to handle the work it needs to do.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671913,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"BACKUP CAMERA SHOWS CAMERA NOT AVALABLE EVEN AFTER THE LATEST UPDATE THAT WAS SUPPOSED TO FIX IT","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671970,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671978,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"Rear view camera flickers and cuts out when in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671980,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Occasionally receive \u201cCamera Not Available\u201d screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672003,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays \"camera not available\" or displays 360 camera view rather than rear more often than not when starting reverse from park.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11672052,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671837,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"07/07/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"Multiple instances of the rear camera not appearing or improperly displaying the 360\u00b0 instead of reverse camera when backing up or when the car is placed into reverse","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11671261,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/04/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670890,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/02/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error.  This is in response to NHTSA RECALL 25V-280.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670427,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670467,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"The backup camera is often reported as being temporarily unavailable.  This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670492,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670548,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Even after updating to 3.6.4 software, the rear view camera remains unreliable.  Currently the cameras are not working at all, any of them.  Polestar will tell us to restart the UI and that may or may not fix the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670554,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670568,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"07/01/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren\u2019t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying \u201ccamera unavailable\u201d. This occurred two of the three times i have driven the car since the software update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670151,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"The reverse camera is still problematic even after software update that was supposed to fix it. \u201cCamera unavailable\u201d message consistently shows up while reversing.  The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670172,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"software update 3.6.4 did not fix backup camera issue, still shows as \"not available\"","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670175,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Rear View Camera only works intermittently.  Often times the display will report \"Camera Not Available\" when reversing.  In addition, when the camera does work, the video will often freeze briefly or become choppy.  The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670256,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, \"backup camera temporarily unavailable.\"  This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue.  My car received that software update about two weeks ago, and the unavailable camera problem has persisted.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670264,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable.  I waited several seconds - maybe 10 - and the camera came back on.  This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670386,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a \"Camera is temporarily unavailable\" screen, which is an extremely dangerous failure while in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670397,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670046,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"The backup camera fails to work at times with a message: \u201ccamera is unavailable\u201d  This was supposed to be fixed in the 3.6.4 update that Polestar put out but the problem continues to persist","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670049,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"The backup camera has always been buggy but since the recent software update 3.6.4 which was supposed to fix those issues, it often doesn\u2019t even work at all resulting in a \u201ccamera not available\u201d error","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670054,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"I recently got the 3.6.4 software update that was supposed to fix the recall for the constant rear backup camera issues in the Polestar 2. The problem seems to have gotten even worse after the software update. I often have to wait 1-2 minutes while sitting in reverse for the camera to sometimes come on. If it does come on, I\u2019ll start backing up, and halfway through the maneuver, the screen often goes black and says the backup cam isn\u2019t available at this time. If I wait maybe 30 seconds, it sometimes comes back, but I can\u2019t just stop in the middle of the street when I\u2019m backing out of my driveway or a parking spot.   The rear windshield already has very poor visibility, so I heavily rely on the backup cam to know what\u2019s around me.   Secondarily, the audio drivers seem to constantly malfunction, so I can\u2019t hear any beeping that might come from the rear auto-brake/sensor functionality. Can\u2019t even hear my turn signals when the audio is malfunctioning, too.  No collisions or physical damage, but backing up feels like a significant safety hazard. My alley has small kids, and I need to be able to see behind my car. When the camera just freezes midway through backing out of my driveway, I\u2019m kind of stuck.  Polestar has released software updates to \u201cfix\u201d this twice, and it has only remained the same or gotten worse. I really think they need to do a hardware update on the central panel, as it seemingly can\u2019t handle many functions that need some CPU power (e.g. it can also take upwards of a minute to load the map app)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670065,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This exists after the second recall fix for this issue was performed by a service center.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670070,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA9NL","components":"VISIBILITY/WIPER","summary":"Backup camera fails regularly even after software update to version 3.6.4. Video feed will stutter and lag, which gives the driver an unreliable view out the back of the car when reversing. Additionally, the screen will show a \u2018Camera temporarily unavailable\u2019 message when reversing, and no camera video feed is shown. The driver may be able to fix this by pressing the home button on the screen, and then tapping on the camera icon to bring up the video feed again, however this may not always work and is an extra step/distraction for the driver.   This issue puts pedestrians, animals, vehicles, and other property at risk. Due to the design of the car, there is extremely limited visibility through the side and rear windows of the car. Without a reliably functioning backup camera, drivers may accidentally strike pedestrians or vehicles when reversing.   When the issue was brought to the attention of my local Polestar/Volvo service center, I was told there was no solution they could offer and owners must wait for the issue to be solved with future OTA software updates to the vehicle. Polestar has issued several OTA updates, but the issue has not improved whatsoever.   A quick search of Polestar forums and Reddit threads will confirm that this issue is widespread across the entire Polestar 2 fleet, with many owners reporting the issues described above.   One more note: this camera issue has presented itself throughout the 3+ years I\u2019ve owned the vehicle, however it has worsened over time. It is my opinion (and the opinion of many other Polestar owners) that the infotainment computer is seriously underpowered and in this car. Other apps and functions have presented errors and have become sluggish and unreliable (maps, Spotify, etc) and I believe it is because the system is running out of memory or other resources.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670010,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera.  I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the \"Camera Temporarily Unavailable\" notice when reversing.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670015,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the \"rear camera not available\" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a \"Rear camera not available\" text when I shift the car to Reverse gear.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670022,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"The rare backup  camera sometimes doesn\u2019t come on when the car is put into Reverse.   I am on latest software version 3.6.4","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670026,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Rear backup camera regularly does not display on center console while backing up, flickering between showing the feed, freezing on a still image and showing a black screen with a message stating \u201ccamera not available\u201d.  This is a known issue that Polestar has attempted to fix multiple times with a software update. I have updated to the most recent software version 3.6.4, which was released in part with the intent to fix this camera issue, and the issue persists.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670033,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"OTA update was installed to fix backup camera issue, however this is still unresolved:   Photos attached","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670040,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"During backup the car, most of the time me the camera is temporarily unavailable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670043,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/29/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"My vehicle was recalled (NHTSA Recall No. 25V-280) and the software was updated. This is meant to fix issues with the rear camera not activating after the car is put in reverse. However this did not fix the issue. When I start the car in the morning and put it in reverse, the center console displays the message \"Camera is temporarily unavailable\" and the camera does not activate. This occurs about 40% of the time. Many other owners are still experiencing this issue after updating the vehicle. [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669958,"manufacturer":"Polestar Automotive USA, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA1NL","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle.  Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669960,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Reverse camera consistent either \u201cNot Available\u201d or image freezes.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669968,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Rear view camera is still broke with the newest firmware.  Please hold the accountable","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669978,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Backup camera not functioning when reversing. Error instead of imaging on screen","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669979,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"Camera error resulting in no rear camera feed when going in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669982,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669984,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Backup camera not working. Says not available when backing up.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669990,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"When reversing the car, the rear view camera will malfunction and there will be a message that says \"camera not available.\" This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669998,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message \"camera not available\". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669999,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"My car has exhibited the \"camera not available \" for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a \"camera not available \" message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670000,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670003,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670007,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a \"camera unavailable\" message.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11670009,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"After the OTA update from the Polestar manufacturer, we still get the \"Unavailable Reverse Camera\" notification that has plagued this car for years now.  The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669919,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"I recently received the new update (version 3.6.4) for our Polestar 2 that was supposed to fix the issue (recall 25V-280) of the rear view camera not working. It did not fix the issue in the safety recall. Since the update the rear view camera works even less often than it did before. I either get a black screen that says the camera is temporarily unavailable, or it displays the 360 view.  It happens every day more often than not.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669933,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSEG3KA4NL","components":"BACK OVER PREVENTION","summary":"I just got the 3.6.4 update a couple weeks before receiving the recall letter from Polestar.   To my surprise, the car is presenting the \u201cCamera unavailable\u201d way more often after the \u201cfix\u201d.  Getting in my car and backing up, I get this error about 3 out of 5 drives, which is super dangerous. I have a toddler at home and feel I\u2019m entitled to have a working backup camera as a safety device.   Reddit has plenty of evidence that Polestar did nothing to fix the issue with this update: [XXX]   Thank you.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669936,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"When vehicle is put into reverse after latest recall update. Periodically it states rear camera is unavailable","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669938,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KAXNL","components":"BACK OVER PREVENTION","summary":"The rear view camera consistently fails and gives a camera unavailable error. This is even after the most recent update from Polestar. This can create a very dangerous environment when backing up out of driveways, parking spots, etc.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669943,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"The vehicles backup camera still does not consistently work despite receiving an over the air software update to remedy the initial recall of the backup camera not  working all the time.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669947,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"When I put the car in reverse I received a warning \u201cCamera Temporarily Unavailable.\u201d The backup camera did not work. This has happened multiple times since the software was updated to version 3.6.4 and as recently as this morning.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669948,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"Intent of the recent recall was to make the rear view camera reliable, but it has not improved and often (30-40 percent of the time) shows \"Camera Is Unavailable\".","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669949,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Even after software update 3.6.4 to fix recall for rear view camera, it is not working properly. This has happened multiple times since the update and many times since receiving this car in 2022.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669950,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Randomly the rear camera is unavailable, a software fix was supposed to solve this issue and was applied to my vehicle and it's still having the same error.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669953,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA7NL","components":"FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION","summary":"Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669957,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"06/28/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"I received a letter from Polestar claiming that software version 3.3.16 would resolve the \"Camera is temporarily unavailable\" while reversing. This issue has been recurring in my car for over a year.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669714,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"06/27/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message \u201ccamera is temporarily unavailable.\u201d  The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669820,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"06/27/2025","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669514,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2025","dateComplaintFiled":"06/26/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, \"Camera Temporarily Unavailable\" when entering reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669085,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/25/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Backup camera was previously recalled. Polestar released version 3.6.4 and claimed it fixed the issue. However, it\u2019s the same, if not worse, than before.   \u201cCamera currently unavailable\u201d error message still displays upwards of 50% of the time after putting the car into reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669143,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/25/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Backup camera often displays message \"Camera Temporarily Unavailable\".  This has been an ongoing problem, and I have the most updated software 3.6.4.  I received a recall notice (25V-280) that outlines this problem, but it states that my car is ineligible because I have the latest software.    In fact, the problem is WORSE with the latest software. This issue happens virtually every time I put the car into reverse. On prior software versions, the problem existed but was not as pronounced.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669166,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/25/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"When backing up the camera becomes unavailable. This is after a software update (v3.6.4) that was suppose to resolve the issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669252,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/25/2025","vin":"LPSED3KA1NL","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked.  This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be working properly by Polestar when they clearly don't. It's been this way since I purchased the vehicle in 2022.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668892,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"LPSED3KA3NL","components":"BACK OVER PREVENTION","summary":"This is related to safety recall 25V-280. My backup camera is still producing the \u201cCamera temporarily unavailable\u201d message with the latest software update 3.6.4. installed. Matter of fact it seems it has gotten worse since 3.6.4. to the point where it is reproduceable after each deep sleep. My vehicle is a 2022 Polestar 2 LRDM with no packages. The scenario that triggers the issue is: Car parked and locked overnight, unlock, get in, buckle up and put car in reverse. This process takes less than 4 seconds. The backup camera first flickers a few times then usually shows \u201cCamera temporarily unavailable\u201d message. I have started to capture this with my cell phone so I have evidence. It appears 3.6.4. is NOT a fix for the backup camera issues that triggered the recall 25V-280. I am not an expert but believe only a hardware upgrade with improved processing capabilities will fix this issue as all software fix attempts failed so far.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668949,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"LPSEG3KA7NL","components":"UNKNOWN OR OTHER","summary":"backup camera does not work even after polestar released software and i installed it","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669026,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"There was a recent software update 3.6.4 that has made my reverse camera, reverse parking sensor and rear cross traffic warning totally disappear. When I put the car in reverse, the camera doesn\u2019t work at all. It doesn\u2019t even appear - totally unusable. This is a new issue with this update - the rear camera previously worked most of the time (occasionally, I would get \u201ccamera unavailable\u201d message but I don\u2019t even get that now - completely nonfunctional now)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669043,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"All Polestar 2 cars including mine have a critical failure in the cpu which prevents the backup camera from working correctly. When the car is placed into reverse the backup camera appears but flickers and ultimately goes out with a message stating \u201cbackup camera unavailable.\u201d This is extremely dangerous and has not been fixed by any of their software updates. My car is currently on 3.6.4 which arrived over the air just a week ago.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11669067,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Parking assist camera often does not turn on when car is placed in reverse.  The \"camera temporarily unavailable\" message appears.  This car has been updated with the V3.6.4 software \"fix\" for this problem.  It has gotten worse since the installation of this new version.  Failure of this system puts me and others outside of the vehicle in danger of collision and/or injury.  User interface tablet and TCAM system have both been reset since installation of the V3.6.4 software update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668389,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2025","dateComplaintFiled":"06/22/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"When initially starting to drive the car, the backup camera fails to activate when the car is put into reverse. If I stop and turn the camera off and then back on, it will begin functioning. I think the backup camera should just be on when the vehicle is in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668394,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/22/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Backup camera still failing after software update fix of 3.6.4. The screen still shows the message 'Camera is temporarily unavailable.' In one day it failed to initialize three times. Even repressing the camera button to force the rear view camera to work will fail again within seconds. This is dangerous because of the blind spots and all parking collision and rear cross traffic alerts also fail.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668348,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/21/2025","vin":"LPSED3KA8NL","components":"BACK OVER PREVENTION","summary":"Backup camera issue still not resolved with the latest update that was required to fix the issue. Car still opens on surround view, stutters really bad, or says disabled which is dangerous and has led to many accidents. The only solution seems to be to replace the head units in these vehicles. There is no reason a $70k vehicle doesn\u2019t have a properly powered head unit for what it does. Has been a constant issue since the release of the vehicle.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668357,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/21/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"After the most recent update, there are still common rear view camera failures where the screen turns black. This has been the second software update to \u201cfix\u201d the issue without it being resolved.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668379,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/21/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"I have installed the latest software update version 3.6.4 which was supposed to resolve the fault backup camera problem that has been persistent since the day I bought the car in 2021. The backup camera continues to fail to engage a majority of the times that I enter the car. Neither of the previous two recalls have been effective and the camera continues to consistently malfunction.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11667921,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"06/19/2025","vin":"LPSED3KA8NL","components":"SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting \"Brake Failure\" and \"Collision Detection Failure\". Polestar is saying this is normal after the update and it should fix itself in time.   Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11668031,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2025","dateComplaintFiled":"06/19/2025","vin":"LPSEG3KA5NL","components":"BACK OVER PREVENTION","summary":"The backup camera frequently fails to come on.  Screen displays \"Camera is temporarily unavailable\" on a black background.  This can last for minutes.  The car has SW version 3.2.8.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11665174,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2025","dateComplaintFiled":"06/05/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Backup camera is temporarily unavailable","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11664296,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2025","dateComplaintFiled":"06/02/2025","vin":"LPSEG3KA7NL","components":"BACK OVER PREVENTION","summary":"backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11664197,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2025","dateComplaintFiled":"06/01/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11662822,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2025","dateComplaintFiled":"05/23/2025","vin":"LPSEG3KA1NL","components":"BACK OVER PREVENTION","summary":"The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced:  * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says \"Camera unavailable\". * Can't access climate controls  * Consistently slow.  Examples:  [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11661906,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"05/19/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"Backup camera frequently says \"unavailable\" despite being on most recent software and reset of the system","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11652813,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2025","dateComplaintFiled":"04/04/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The back up camera fails to show intermittently even with the latest update","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11650412,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2025","dateComplaintFiled":"03/25/2025","vin":"LPSED3KA1NL","components":"STEERING,SUSPENSION,POWER TRAIN","summary":"I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] .  Specifically, I am experiencing the following problems:  Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue.  Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components.  Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect.  I request that Polestar take the following actions:  Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds.  Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle.  Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners.  Provide me with a loaner vehicle while my car is being repaired.  Please contact me at [XXX]  or [XXX]  to discuss this matter further.  Thank you for your attention to this serious matter.  Sincerely, [XXX]  [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11649787,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2025","dateComplaintFiled":"03/21/2025","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION","summary":"The rear camera of my car frequently stops working, leaving me without a clear view behind. Though Polestar have attempted to improve this with OTA software updates, the problem has never truly gone away. The rear camera view is often \"temporarily unavailable\", it is also frequently lagging with frozen frames or video feed that misses frames.   There are many reports of this available online as other owners post to ownership forums and subreddits.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11648094,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2025","dateComplaintFiled":"03/13/2025","vin":"LPSEG3KA5NL","components":"BACK OVER PREVENTION","summary":"When I reverse the car, the back up camera repeatedly goes black and says not available. In order to correct this I have to park the car in the midst of backing up and put in reverse again to reset the system. Very dangerous when backing up or out of spots when the camera goes black.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11647374,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2025","dateComplaintFiled":"03/10/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"Back up camera cuts out randomly.  Safety of others is decreased due to loss of visibility. Dealers have a software and hardware fix however it is not pushed out to the owners at large unless you come into a service for another reason. Unknown  No.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11647474,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2025","dateComplaintFiled":"03/10/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"The Polestar 2 has a vastly documented issue (e.g. online communities) where the backup camera fails to load, is choppy or flat out cuts to black in the middle of a maneuver. This is a massive safety issue for pedestrians and has not been fixed or even alleviated since NHTSA has first notified Polestar.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11647257,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2025","dateComplaintFiled":"03/09/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"Rear backup camera failed to initialize upon reversing. The camera screen displays that camera is temporarily unavailable, requiring switching the camera off/on to reinitialize.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11647095,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2025","dateComplaintFiled":"03/08/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"Backup camera fails regularly. The video will freeze/stutter or the camera will switch off and a \u2018camera unavailable\u2019 message is displayed. Pedestrians near the car are at risk of being hit if the camera fails while driving in reverse. The car has huge blind spots in the rear end. The dealership has told me they cannot fix the issue because all Polestar 2s have this defect and it must be fixed by a software update. There has been no update to fix this issue.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646829,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/06/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"Rear camera does not work 100% of the time and becomes a black screen saying\"camera access unavailable\"","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646873,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2025","dateComplaintFiled":"03/06/2025","vin":null,"components":"BACK OVER PREVENTION","summary":"Back up camera does not function when putting car in reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646138,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2025","dateComplaintFiled":"03/04/2025","vin":"LPSED3KA9NL","components":"VISIBILITY/WIPER","summary":"The backup camera frequently does not work.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646244,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2025","dateComplaintFiled":"03/04/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"My 2022 Polestar 2\u2019s rear camera regularly fails to operate, which limits my ability to safely reverse my vehicle. This is a persistent issue that has not improved despite successive software updates to the infotainment system. In sum, this is an unsafe and persistent condition warranting a recall.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646277,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2024","dateComplaintFiled":"03/04/2025","vin":"LPSED3KA5NL","components":"SUSPENSION","summary":"Performance Pack with Ohlins Suspension.  Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again.   I've contacted Polestar of America to report the issue 2 weeks ago because the car is now out of warranty. I have not heard back from them.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646343,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2025","dateComplaintFiled":"03/04/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Rear camera malfunction","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646398,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2025","dateComplaintFiled":"03/04/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"The car at the most random times has the rear camera just suddenly fail and it'll say \"Camera is temporarily unavailable\".  This is pretty difficult to work with as the rear view window is already really small and I'm unable to see much.  This seems to be a pretty common issue when browsing online forums.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646113,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/03/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Upon having just entered the vehicle and putting it into reverse, the reverse camera fails to function, with a Polestar-provided dialogue, \u201cCamera is Temporarily Unavailable\u201d, in the main display.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646119,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/03/2025","vin":"LPSED3KA5NL","components":"BACK OVER PREVENTION","summary":"The backup camera rarely loads after getting in the car making it difficult to safely back the car up with the limited rear window visibility.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11646123,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"03/03/2025","vin":"LPSED3KA4NL","components":"BACK OVER PREVENTION","summary":"Randomly on reversing, back view camera goes out with a message camera not available while vehicle is reversing. Becomes safety issue with no visibility on the back to reverse the car, it is random and would say occurs 20% of times in different places/environments.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11643703,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2025","dateComplaintFiled":"02/19/2025","vin":"LPSED3KA5NL","components":"FUEL/PROPULSION SYSTEM","summary":"When at red light or stop sign intermittently the vehicle lunges forward on its own 1-3 feet. without the brake or go pedal pressed. Vehicle is driven in OPD creep mode off. Lunges almost like if you popped the clutch on a manual transmission car.  I always leave space behind the car in front of me so have not had a crash. However I would be afraid of it doing it with someone walking close in a crosswalk.   Vehicle was taken to Polestar service today after it happened to my wife this morning.  I see other people in various groups having the same issue with this vehicle and no longer feel it is safe to drive.  No warning lamps or messages.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11643775,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2025","dateComplaintFiled":"02/19/2025","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"My report is in regard to campaign number 24V477000, Rearview Camera May Not Display. Though the manufacturer purports to have corrected the problem through an Over-The-Air update, that has not been my experience. After I received the purported fix in mid-2024, the only noticeable difference has been that a message stating \"Camera temporarily unavailable\" replaces what was before a black display. I reported that I still experience this problem to the dealer, who in early 2025 manually updated my vehicle software to 3.3.16, but I still experiencing persistent daily issues with my rearview camera.  The problem occurs most frequently immediately after startup. Based on the software changes from the recall that limits certain vehicle functionality during reversing (i.e., disabling map information in the gauge cluster) it is my firm belief that the vehicle lacks sufficient computing hardware to process the camera feed.  I do not believe the vehicle is safe nor does it meet the requirements of FMVSS 1111. This problem has been present since I took delivery in January 2023. My understanding speaking with the dealer is that later-produced vehicles with upgraded computing hardware do not suffer from this issue. Therefore, I believe the manufacturer instituted the recall knowing that software alone would not be sufficient. In doing so, it is my opinion that the manufacturer has misled consumers about the safety and effectiveness of the recall.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11643333,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2025","dateComplaintFiled":"02/18/2025","vin":"LPSED3KA7NL","components":"BACK OVER PREVENTION","summary":"When vehicle is shifted to reverse gear, the parking camera will not display and instead an screen showing \"Camera is temporarily unavailable\". Once in this screen the rear camera does not reset itself. Operator need to use one hand to toggle the camera view off and on again on the center screen display to re-gain visibility to the rear, which may pose a safety risk as it distract the operator during an reverse event and also limits rear visibility.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11643352,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2025","dateComplaintFiled":"02/18/2025","vin":"LPSEG3KA4NL","components":"BACK OVER PREVENTION","summary":"Backup camera would randomly stop working while the vehicle is backing up","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11643563,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2025","dateComplaintFiled":"02/18/2025","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"Backup camera still not working despite recall last year with a software update solution. Currently on software 3.4.4 and still having \"camera is temporarily available\" or flickering almost every time I try to reverse.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11640252,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2025","dateComplaintFiled":"02/02/2025","vin":"LPSED3KAXNL","components":"SERVICE BRAKES","summary":"The car suddenly showed a \"BRAKE SYSTEM FAILURE\" and the brakes became minimally responsive, at best. Luckily I was near my house and not going 70 on the freeway or going even 30 downhill on a curvy road! The seat belt started contracting violently multiple times. The parking brake would not work. I could not turn off the vehicle. It would not go into \"tow mode\". I could not open the trunk. The car was SHAKING.  The tow operator needed my help to load the vehicle because there was no braking available. He tied it while it was still on, as it would not turn off.  Been at the shop for days already and they have no answers, but this could have been an extremely dangerous situation!","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11637070,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2025","dateComplaintFiled":"01/20/2025","vin":"LPSED3KA1NL","components":"BACK OVER PREVENTION","summary":"Reverse camera failed completely probably as a result of OTA software update 3.1.9","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11630201,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2024","dateComplaintFiled":"12/11/2024","vin":"LPSED3KA6NL","components":"UNKNOWN OR OTHER,LANE DEPARTURE,BACK OVER PREVENTION","summary":"The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the \"camera is temporarily unavailable.\" I'm providing documentation from a November 22nd incident, but it happens more frequently.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11627823,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2024","dateComplaintFiled":"11/28/2024","vin":"LPSED3KA7NL","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"I was driving my Polestar 2 and approaching a stopped vehicle ahead of me on [XXX] [XXX].  The one-pedal driving function successfully brought me to a complete stop (12:41:33PM).  However, 3 seconds after the complete stop, at 12:41:36PM the car suddenly started moving on its own and accelerated towards the car in front of me.  Fortunately I was able to brake using the brake pedal to prevent a collision.  Dash cam video: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11627087,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2024","dateComplaintFiled":"11/24/2024","vin":"LPSED3KA2NL","components":"BACK OVER PREVENTION","summary":"I know there is a recall affecting the backup camera, and supposedly my car is not affected. But I have had this problem regularly since I have owned the car. Randomly, when I put the car in reverse, I get the message \u201cCamera Temporarily Unavailable\u201d, even though my VIN is not included in the recall.  Please expand the recall and make Polestar come up with a fix. This is dangerous.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11620692,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2024","dateComplaintFiled":"10/18/2024","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"When putting the car in reverse, camera does not display video feed and shows the message \"camera temporarily unavailable\". This happened twice in a row when trying to parallel park. Later in the day the issue appeared to have resolved itself and has not reappeared.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11620493,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2024","dateComplaintFiled":"10/17/2024","vin":"LPSED3KA1NL","components":"LANE DEPARTURE,BACK OVER PREVENTION","summary":"Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. I've also experienced where the blind spot sensors fail to activate when the camera is unavailable and one time where the screen was stuck.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11618323,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2024","dateComplaintFiled":"10/06/2024","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Since the latest software update, rear view camera is occasionally unavailable. I have the latest software installed on the car. Since this happens occasionally and I live about an hour away from the service center, I didn't take it to the service center.  Before the latest software, the camera was going in and out when I was reversing, and this version of the software was supposed to fix the camera issues.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11616508,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2024","dateComplaintFiled":"09/25/2024","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM","summary":"Rear camera fails to load. This is after the update that was issued because of the recall. Restarting the car multiple times did nothing, still stated that the \u201cCamera is temporarily unavailable.\u201d Backup sensors do seem to be working. This is a scary thing to happen as I could hit something when reversing.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11612420,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2024","dateComplaintFiled":"09/03/2024","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : \"camera is temporarily unavailable\"","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11605606,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2024","dateComplaintFiled":"07/31/2024","vin":"LPSED3KA4NL","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"Recently, Polestar released a version of the onboard OS \"Android Automotive\" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking.  The version of software released to address this is 3.1.9.  Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying \"camera is temporarily unavailable\".","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11605302,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2024","dateComplaintFiled":"07/30/2024","vin":"LPSEG3KA9NL","components":"BACK OVER PREVENTION","summary":"Constantly displaying camera is temporary unavailable when I go in reverse. I am short and the hatchback feature makes it so I can\u2019t see behind me. This happens multiple times a day. 9/10 times I can guarantee I get this message when I reverse","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11604474,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2024","dateComplaintFiled":"07/25/2024","vin":"LPSEG3KA3NL","components":"BACK OVER PREVENTION","summary":"Polestar dealer performed the software update for the recall on 7/11/2024 and the error message \"Camera is temporarily unavailable\" started to display again on 7/23/2024 and no backup camera image was available which is a safety concern.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11597064,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2024","dateComplaintFiled":"06/26/2024","vin":"LPSEG3KA3NL","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"When placing car into reverse the backup camera does not work and instead displays message \"Camera is temporarily unavailable\"  Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA.  Problem returned less than a week later.  Contacted customer service and told same thing but no estimate when a fix will be released.  This is not acceptable and car is unsafe to back up due to blind spots from the cars design.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11594946,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2024","dateComplaintFiled":"06/17/2024","vin":"LPSED3KA4NL","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11594948,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2024","dateComplaintFiled":"06/17/2024","vin":"LPSEG3KAXNL","components":"UNKNOWN OR OTHER","summary":"Software 3.1.2 broke the backup camera.  Upon start, the backup camera now flickers on and off about 20 times before it stabilizes. This is especially problematic given the limited visibility of the rear view window, which makes backing out quite dangerous.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11592491,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2024","dateComplaintFiled":"06/04/2024","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11588708,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"05/14/2024","vin":"LPSED3KA0NL","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"The rear view camera system constantly switches from rear view to 360 degree view.  In rear view mode the screen will go black for several seconds then back to rear camera view.  This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption.  This puts pedestrian safety at risk during the periods when the screen goes black.  This has been reported by many customers in popular forum posts.  My vehicle has not been inspected yet.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11588110,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2024","dateComplaintFiled":"05/10/2024","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER","summary":"Backup camera has consistently poor function and is a safety hazard. Camera often cuts out multiple times while backing up. Sometimes the camera will not display images at all. It is completely unpredictable and unreliable. This has been reported to Polestar during a service visit and they states camera operating normally. I have heard of numerous other Polestar owners experiencing similar issues with the backup camera with no resolution offered. This is a significant safety issue that needs to be addressed.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11587335,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2023","dateComplaintFiled":"05/06/2024","vin":"LPSEG3KA0NL","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11587063,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2024","dateComplaintFiled":"05/05/2024","vin":"LPSED3KA9NL","components":"BACK OVER PREVENTION","summary":"The reverse camera functions intermittently, and frequently flickers or does not display an image.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11587086,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2024","dateComplaintFiled":"05/05/2024","vin":"LPSED3KA3NL","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, \"Camera is temporarily unavailable.\" I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11568401,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"01/29/2024","vin":"LPSED3KA5NL","components":"UNKNOWN OR OTHER","summary":"Backup camera is delayed when putting the vehicle in reverse. Delay can be up to 20 mins.   Back up camera will display 360 view when putting the vehicle in reverse.  Both scenarios occurs randomly, although consistent.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11568046,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2024","dateComplaintFiled":"01/26/2024","vin":"LPSED3KA2NL","components":"UNKNOWN OR OTHER","summary":"The rear view camera flickers on and off right after the first turn on in the morning or switching profiles. It appears to take a really long time (10 secs or more) for the system to boot up for the rear camera to work.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11566059,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2024","dateComplaintFiled":"01/17/2024","vin":"LPSED3KA0NL","components":"FORWARD COLLISION AVOIDANCE","summary":"While under light braking in the center lane of the highway at roughly 40MPH and 3-4 car lengths behind the vehicle in front the Automatic Emergency Braking system activated and brought the car to a complete stop. The vehicle behind was several car lengths away and had to slam on their brakes to avoid a collision. The incident caused pain to my right shoulder from the seatbelt tensioning and braking. After coming to a complete stop, the vehicle allowed me to proceed. There were vehicles in neighboring lanes, but at not point was there a situation that would warrant emergency intervention.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11532579,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2023","dateComplaintFiled":"07/16/2023","vin":"LPSED3KA2NL","components":"ELECTRICAL SYSTEM","summary":"Network connectivity has stopped making it impossible to use maps, schedule charging, or use the polestar app. This is the second time for this issue. Also the car became completely unresponsive to the key requiring it to be towed. Each time software is updated but no specific cause is noted.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11515607,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2022","dateComplaintFiled":"04/05/2023","vin":"LPSED3KA7NL","components":"POWER TRAIN","summary":"The contact owns a 2022 Polestar PS2. The contact stated while exiting a parking lot, the vehicle started jerking and decelerated, followed by the turtle mode warning light being illuminated. The contact was able to make it home safely. The vehicle was towed to the dealer for diagnostic testing, but the dealer stated that no failure was found. On another occasion, while driving 65 MPH, the collision warning light illuminated and made a beeping sound. The vehicle steered independently out the lane. The contact was able to steer the vehicle back into the proper lane. The dealer was contact but provided no assistance. The manufacturer was not contacted. The approximate failure mileage was 13,000.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11507727,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2022","dateComplaintFiled":"02/16/2023","vin":"LPSEG3KA1NL","components":"UNKNOWN OR OTHER","summary":"Windows Rattling noises, and many noises happening, POLESTAR said those noises are what they designed, not going to repair the noises","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11505393,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2022","dateComplaintFiled":"02/03/2023","vin":"LPSED3KA8NL","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Vehicle is loosing sound for everything inside the car including turn signals and emergency warnings until infotainment system is restarted. Happens sporadically, usually immediately after getting into the car and multiple people in forums have reported the same issue. Even after multiple OS updates from Polestar, the issue still happens.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11503735,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"01/26/2023","vin":"LPSED3KA5NL","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Polestar 2 has a series of software and hardware system failures where the dealership is not logging them asking customers that instead of leaving their car, they can take a look at it right now. The software team is then instructed to reload the 2.2 to 2.4 software as their system is not fully updating causing conflicting software packets leading to dangerous glitches.  My specific PS2 has 2.3 software on it and the vehicle lane assistance package drove the car on two occasions into a bike lane.  Prior to the the car had a complete system and safety failure where the car accelerated, changed lanes on the freeway to the fast last from the middle lane and then proceeded to flash hardware errors and software errors that disabled all of the safety systems from cameras, blind spot assistance, lane assistance, and more.   The vehicle rapidly accelerated on it's own and changed lanes. Polestar took over 3 weeks to get a report that matches the onboard and OTA communications to order a replacement part. It happened again on the bike lane and the vehicle has been with Polestar for 4 months now as are other vehicles and it is happening to other 2022 PS2's with the lane assist and cruise control system (activated or not activated).  https://patch.com/california/lakeforest-ca/tesla-crashes-garage-lake-forest-thursday  This is very dangerous as when my situation occurred there was no one in the bike lane by the school nor the fast lane on the freeway (both very rare to be empty). The link above (while the link says tesla) it is a polestar of same features less seats and the driver interviewed said that their vehicle rapidly accelerated and changes lanes.   Their auto-breaking system and accident avoidance did not stop the vehicle.  Errors flashed on the screen and the system crashed. Polestar towed the vehicle and will has not yet provided other information.  I have the VIN for that car after speaking to the other party","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11494339,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2022","dateComplaintFiled":"11/20/2022","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM","summary":"Approx 2 months into taking possession of the car I lost the ability to use the virtual key. I made every attempt to re-add feature to no avail. Four months later I have now had a failure with the TCAM.  I have lost all ability to connect to Wi-Fi which affects the ability to use SOS, I can\u2019t track my vehicle, I\u2019m unable to schedule charging, no access to internet apps, I\u2019ve attempted to tether my phone which fails, etc. I\u2019ve contacted the company who gave suggestions to reset the TCAM that did not work.  Emails have been traded back and forth prolonging the repair. I\u2019m still attempting to schedule a time to get the vehicle inspected/repaired.   The only visible warning/indication I had is the \u201ctriangle with an x\u201d indicating there was no Wi-Fi that was my key indication and then noticing my lack of ability to schedule charging. Upon noticing those in the same day I began to notice other features no longer worked.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11492023,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2022","dateComplaintFiled":"11/02/2022","vin":"LPSED3KA5NL","components":"FUEL/PROPULSION SYSTEM","summary":"We were driving our car with two little kids in it on a rainy day at 60mph and the car screeching braked to 5mph on a highway with a \u2018propulsion system failure\u2019 message. The car would knock at 5mph and continue in turtle mode. We could have been killed if there was a car behind us in that rain.  When we took the car to polestar service (prestige Volvo) they did a software upgrade in 30 mins and said the car is ready.  A day later the car gave other issues like blanking screens. I took the case with polestar corporate who were extremely rude in their behavior and gave me a loaner and sent the car back to service. 2 days later they said that the car is repaired and I can pick it up. When I asked them to give me a letter stating that the car is safe to drive, the agent from polestar (Sophia) was extremely rude and said that they will not give me a written confirmation.  I spoke to the polestar service manager Jay Rosen and he said he has seen this issue many times in some cars and I inquired why there was no recall in that case and there was no answer. Another service manager from Polestar Jason who spoke to me yesterday informed me that technicians looked at my car remotely and not in person.  This is extremely scary.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11491106,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2022","dateComplaintFiled":"10/27/2022","vin":"LPSED3KA3NL","components":"ELECTRICAL SYSTEM","summary":"Multiple instances where the vehicle's TCAM has failed, leaving us stranded in a parking lot. Car drives as normal. Lock the car. Return to the car and the vehicle no longer recognizes the key(s).   Only solution is to go to dealer and have vehicle's systems reset. However, the problem has returned.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11491225,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2022","dateComplaintFiled":"10/27/2022","vin":"lpsed3ka1nl","components":"ELECTRICAL SYSTEM","summary":"I completely lost cell connectivity in the car.  the TCAM module is not functioning and I am unable to reset it the way Polstar suggests we can reset it.  I get no GPS, No data and Phone does not work as a key.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11491074,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2022","dateComplaintFiled":"10/26/2022","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Vehicle becomes nonrespive and becomes disabled.  The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed.  This happened multiple times and the manufacturer is not taking care of the problem.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11486065,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2022","dateComplaintFiled":"09/23/2022","vin":"LPSED3KA8NL","components":"ELECTRICAL SYSTEM","summary":"TCAM has failed twice in one week.  Prior to these two episodes the car would lose connectivity and certain network related functions would not work.  The dealer serviced the car in May 2022 addressing the TCAM issues but now I have been locked out of the car or cannot lock the car twice in one week.   The Keyfob fails to work because the TCAM does not work so it fails to recognize the keys.  Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in May/2022.  There were no warnings or symptoms prior to the failure.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11475833,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2022","dateComplaintFiled":"07/26/2022","vin":"LPSED3KA5NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates.  Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off.  Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11475991,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2022","dateComplaintFiled":"07/26/2022","vin":"LPSED3KA9NL","components":"SERVICE BRAKES","summary":"This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11475596,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2022","dateComplaintFiled":"07/24/2022","vin":"LPSED3KA7NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger.  Other telecommunications features are likely compromised.  The error also disables the keys, and one's ability to open doors from exterior.  Phone app loses connection to car.  This has happened on three (3) separate occasions.  The first two errors were cleared by a technician at the local service dealer, but the problem persists.  The first issue occurred on July 16, 2022 and was cleared on July 18.  The second issue occured on July 20th and cleared on July 21st.  The third occurrence happened on July 24, 2022.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11475355,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"07/22/2022","vin":"LPSED3KA0NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance.  Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now).  Additionally - and unsure if related or not? - I have received two phantom errors. One stating \"Propulsion System. Service Required.\" After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a \"low tire pressure\" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11474010,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2022","dateComplaintFiled":"07/14/2022","vin":"LPSED3KA7NL","components":"ELECTRICAL SYSTEM","summary":"New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates \u201ceCall Service required\u201d SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11462686,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2022","dateComplaintFiled":"04/28/2022","vin":"LPSED3KA3NL","components":"ELECTRICAL SYSTEM","summary":"Error message comes on dash \" eCall service required\" .  I leave the car and come back outside and the all the doors are locked which I did not initiate.  Key fob won't open the door.  The manual key won't unlock.  EV charging cable won't release.  What would have happened if there was a child or pet in the back seat?  The car unlocked itself after an hour or so.  The car is not safe and the software is not stable.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11461740,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2022","dateComplaintFiled":"04/22/2022","vin":"LPSED3KA7NL","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist.  The \u201cspeedometer dial\u201d icon turned yellow (as expected), but the \u201ccar in front\u201d and \u201chand hold wheel\u201d icons remained grayed out.  I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings.  Everything appeared to be normal at this point as it does take some time to take over the steering.  As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph).  I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance.  I looked down and still see the same icons: \u201cspeedometer dial\u201d icon is yellow (as expected), but the \u201ccar in front\u201d and \u201chand hold wheel\u201d icons were still grayed out.  I believe the car didn\u2019t see the car in front.  Also, the steering function of the Pilot Assist never engaged.  I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I\u2019m very close to the car in front (~20 feet).  I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it\u2019s not a setting that I touched before this incident.  I had to disengage Pilot Assist for the rest of the drive.  When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear.  However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear.  After the stressful drive, we parked the car for 2 minutes, yet the issues still remained.  We reached our destination and parked the car for 30 minutes, and the issues fixed themselves!  Both Pilot Assist and LKA started working at the next drive.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11461741,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2021","dateComplaintFiled":"04/22/2022","vin":"LPSED3KA7NL","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"On 12/27, I was on I-5 North driving up during daytime.  Auto-headlight and daytime running lights stopped working.  I noticed from the reflection that I don\u2019t have ANY headlight (even the DRL) when the lights were on AUTO mode.  Also, when I look at my driver display, I noticed the green headlights icon was completely gone!  My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes \u2014 you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO)  In addition, during the same drive, I noticed that the \u201cTriple turn signal\u201d feature stopped working.  Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times.  However, during this drive, it only flashes exactly once.  Video here: https://youtu.be/qU0TGnBko1I","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11461555,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2021","dateComplaintFiled":"04/20/2022","vin":"LPSED3KA5NL","components":"ELECTRICAL SYSTEM","summary":"The TCAM stops working which causes both keys to stop communicating with the car and sos to stop functioning. This will create a problem because you can't start the car or lock the car. You'll be stuck in Park.  The digital key can also stop working and if you don't have the physical key, you could be stuck in the middle of nowhere.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11459792,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2022","dateComplaintFiled":"04/06/2022","vin":"LPSED3KAXNL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The Car loses GPS information and LTE connectivity repeatedly. Manufacturer has not done anything about it. If I am driving with GPS on, I can get lost as it loses connectivity while driving. Unable to call SOS or CONNECT features without LTE connectivity.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11459117,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2022","dateComplaintFiled":"03/31/2022","vin":"LPSED3KA6NL","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11458563,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2022","dateComplaintFiled":"03/28/2022","vin":"LPSED3KA4NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"All connectivity goes away including emergency and SOS capability, and GPS.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11456896,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2022","dateComplaintFiled":"03/15/2022","vin":"LPSED3KA1NL","components":"UNKNOWN OR OTHER","summary":"TCAM/Navigation fails. GPS location got really flaky and jumped all over the map, and ultimately stopped working altogether. This TCAM failure seems like a common issue on the polestar forums.   The safety concern is mainly the amount of confusion it caused since it was telling me to turn left or right in places where that wouldn't have been legal or safe (because it thought I was somewhere else).","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11456448,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2022","dateComplaintFiled":"03/12/2022","vin":"LPSED3KAXNL","components":"FUEL/PROPULSION SYSTEM","summary":"This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did temporarily make the alert disappear. However, the following day the same alert returned. I am currently awaiting service.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11455935,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2022","dateComplaintFiled":"03/09/2022","vin":"LPSED3KA0NL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect.   Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle.  This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicators from the vehicle.   There have been times where I was unable to use navigation to get to my destination requiring use of my phone to complete the task.   The dealer has been reluctant to address the issue and admit any widespread occurrence.  I may be willing to have my car inspected depending on level of invasiveness.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11455766,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2022","dateComplaintFiled":"03/08/2022","vin":"lpsed3ka6nl","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"3/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance  called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11453599,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2022","dateComplaintFiled":"02/23/2022","vin":"LPSED3KA6NL","components":"BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I immediately experienced neck pain. The following morning, I pulled straight out of the same driveway and pulled \"head first\" into my garage. I then went to exit my garage  with due caution and circumspection and with no obstacles of any nature behind my vehicle. Again, for no reason at all again, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I again immediately experienced neck pain. The neck pain persisted resulting in my reporting the events to the dealership that morning and eventually the manufacturer that afternoon. I then sought chiropractic diagnosis and treatment. I was diagnosed with having experienced \"whiplash\" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Dealership advised me for the first time the afternoon of 2/15/2022 that this new breaking system was installed via a software upgrade on 02/14/2022. Dealership advised me that the new breaking system can be disabled manually on a \"drive - by - drive\" basis. This is dangerous because the auto must be in reverse gear to activate the time consuming 2 step disable process and operator must remember to disable during every use. Manufacturer advised me today that what I perceive to be a safety defect is \"performing as designed\" and that it will not be taking any remedial measures of any nature.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11452923,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2022","dateComplaintFiled":"02/19/2022","vin":"LPSED3KA0NL","components":"ELECTRICAL SYSTEM","summary":"Vehicle TCAM module stops working, losing LTE connectivity and other vehicle telematics including \u2018SOS\u2019 emergency communication features.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11452924,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2022","dateComplaintFiled":"02/19/2022","vin":"LPSED3KA0NL","components":"BACK OVER PREVENTION","summary":"Parking sensors are susceptible to water getting in, causing malfunction.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11452552,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2022","dateComplaintFiled":"02/17/2022","vin":"LPSED3KA2NL","components":"ELECTRICAL SYSTEM","summary":"Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. (note, this is in California with exits using CA's normal shoulder line markings) The steering onto the exit happens abruptly, with significant steering authority; rapid assertive driver intervention is required to maintain vehicle in lane. This behavior appeared after the vehicle completed an OTA update to software version P1.8.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11451202,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2022","dateComplaintFiled":"02/09/2022","vin":"LPSED3KAXNL","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11451207,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2022","dateComplaintFiled":"02/09/2022","vin":"LPSED3KA9NL","components":"ELECTRICAL SYSTEM","summary":"The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity.  The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11451287,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2022","dateComplaintFiled":"02/09/2022","vin":"Lpsed3ka3nl","components":"ELECTRICAL SYSTEM","summary":"Polestar TCAM stopped working.  No LTE.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11450801,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2022","dateComplaintFiled":"02/07/2022","vin":"LPSED3KAXNL","components":"SEAT BELTS","summary":"Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled.  There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled.  Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11448468,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2022","dateComplaintFiled":"01/22/2022","vin":"LPSED3KA8NL","components":"SERVICE BRAKES","summary":"The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds.If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when OPD, there's a good chance you have this issue.  Cause: A high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without applying the parking brake.","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]},{"odiNumber":11445851,"manufacturer":"Polestar Automotive USA, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2022","dateComplaintFiled":"01/02/2022","vin":"LPSED3KA7NL","components":"WHEELS","summary":"I got my Polestar 2 in November and just realized my 19\" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires.   The only reason I found out my Polestar came with summer tires is from a Facebook post where a driver got into an accident in the snow with his brand new Polestar not knowing it had summer tires on. There are a lot of facebook posts with Polestar drivers unknowingly driving their Polestars in the snow with summer tires. This is very dangerous!","products":[{"type":"Vehicle","productYear":"2022","productMake":"POLESTAR","productModel":"POLESTAR 2","manufacturer":"Polestar Automotive USA, Inc."}]}]}