{"count":110,"message":"Results returned successfully","results":[{"odiNumber":11766627,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2026","dateComplaintFiled":"09/24/2026","vin":"3C6LRVVG5ME","components":"POWER TRAIN","summary":"My 2021 Ram ProMaster experienced transmission failure and became inoperable. It is subject to Safety Recall 44A/NHTSA 23V-301 involving the 62TE transmission. Before going to Ram, an independent repair facility removed the transmission pan and documented burnt fluid and substantial metallic debris/shavings. The van was then TOWED to an authorized Ram dealer specifically because of the transmission failure and recall. Importantly, the PCM software update had NOT been performed before the failure. Ram performed the update only AFTER the transmission had already failed and metal had been documented. FCA originally identified the software update as an INTERIM repair that did not complete the recall. The current remedy includes PCM updating AND inspection and, if necessary, replacement of the transmission/components.  I informed the service manager of the documented metal and offered the independent shop's findings. He said he would not accept the finding because he had not personally inspected it, yet refused to further evaluate the transmission under the recall unless I authorized approximately $500 in customer-paid diagnosis. He repeatedly complained that Stellantis only pays approximately 1/2 hour for the recall.  After updating the PCM, the dealer drove the van approximately one mile. The manager acknowledged a transmission issue and abnormal noise and suggested it \u201cmay be a pump,\u201d but still did not inspect the documented internal debris. He stated that because the van still moves in reverse, transmission replacement is not warranted under the recall.  I was instructed to retrieve the vehicle with the transmission issue unresolved. I have also opened a case with Ram/Stellantis. I request NHTSA review whether Recall 44A was properly completed when the transmission had already failed before the software update, metallic debris was documented, and the dealer declined further recall evaluation without customer-paid diagnosis.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11762540,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2026","dateComplaintFiled":"09/07/2026","vin":"3C6LRVDG2ME","components":"FUEL/PROPULSION SYSTEM","summary":"The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened.  This is dangerous to have fuel leaking from the front of the vehicle. This is a poor design, it\u2019s a very common problem with these vehicles that still hasn\u2019t been addressed. It\u2019s also an expensive problem because the tank costs $1300 without labor, and you just can\u2019t buy the gasket itself you have to buy the whole tank.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11757496,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2026","dateComplaintFiled":"08/17/2026","vin":"3C6MRVJG7ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11756268,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2026","dateComplaintFiled":"08/11/2026","vin":"3C6LRVAG0ME","components":"FUEL/PROPULSION SYSTEM","summary":"fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11753014,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2026","dateComplaintFiled":"07/27/2026","vin":"3C6LRVDG0ME","components":"SUSPENSION,POWER TRAIN,SERVICE BRAKES","summary":"Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van:  1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962.  2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197 miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit.   Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11752567,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"07/24/2026","vin":"3C6LRVPG3ME","components":"ENGINE","summary":"The specific issue you are dealing with is Chrysler Recall 67C (NHTSA Campaign 25V720). This recall impacts nearly 300,000 Ram ProMaster vans (model years 2018\u20132026) due to an overheating radiator cooling fan circuit that poses a significant vehicle fire risk.  More than 200 of these are from the VA.    Edwards Auto Group In Council Bluffs, IA is trying to make the Veterans Health Administration pay labor for a safety recall that is stated above. I am reporting them because it is a safety recall and we should not have to pay for extra cost such as a 2x4. Please see below.   It is my understanding that the Dealer is in the wrong here.   \u2022Absolute Free Labor: Dealerships enter franchise contracts with the manufacturer requiring them to execute recall repairs for free. Chrysler (FCA US LLC) is legally obligated to provide the instructions and billable labor hours to the dealership.  \u2022The \"2x4\" Tool Excuse: If a manufacturer's official technical service bulletin specifies a specific physical manipulation or tool\u2014even a makeshift one like a 2x4\u2014to complete the repair, that labor time is factored into the flat-rate time Chrysler pays the dealer. The dealer cannot pass \"difficult labor\" or tool costs onto you.  \u2022No Deductibles or Add-ons: A dealer cannot apply any separate fees or surcharges to offset their operational challenges while resolving a safety defect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11746715,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2026","dateComplaintFiled":"06/26/2026","vin":"3C6LRVVG2ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11745891,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2026","dateComplaintFiled":"06/23/2026","vin":"3C6LRVAG2ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11743581,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"06/11/2026","vin":"3C6MRVJG5ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message \"Backup Camera Not Available\" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11740424,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2025","dateComplaintFiled":"05/27/2026","vin":"3C6LRVDG9ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 RAM 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) however, the part to do the repair was unavailable.  The contact mention he has had several issues with the vehicle on the freeway and bridge where the vehicle stalled while driving at any unknown speed. The contact stated that several dealers were contacted and informed him that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and they informed him there is currently no remedy. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11740172,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2026","dateComplaintFiled":"05/26/2026","vin":"3C6MRVJG0ME","components":"FUEL SYSTEM, OTHER,EQUIPMENT,ELECTRICAL SYSTEM","summary":"I had NHTSA recall for this generator done (23E-030) which was to solve the same problem I just had.  Apparently, they just moved to a smaller diameter fuel line to fit the fuel pump better.  However, this hose also came off my Cummins generator fuel pump and was spewing gas all over the generator and the ground when we  ran it.   This is a very unsafe condition and I'm surprised, after the recall was performed by a certified Cummins dealer (verified by Cummins) that this \"new\" fuel line has also come off the fuel pump.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Equipment","productYear":"9999","productMake":"CUMMINS","productModel":"POWER GENERATOR","manufacturer":"Cummins, Inc."}]},{"odiNumber":11739413,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2025","dateComplaintFiled":"05/21/2026","vin":"3C6MRVUG0ME","components":"SUSPENSION,POWER TRAIN,WHEELS","summary":"While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the vehicle experienced a CV joint failure at 20,411 miles \u2014 approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11736521,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"05/08/2026","vin":"3C6FRVJGXME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11736522,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"05/08/2026","vin":"3C6MRVJG9ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11736324,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2026","dateComplaintFiled":"05/07/2026","vin":"3C6LRVDG2ME","components":"POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident.  Would not go over 25mph, was shifting hard, and the service engine light was on.  Verified and replaced at dealership.  Second, the rear view camera stopped working while backing up and almost caused an accident - no back windows - major safety issue.  Replaced by me as they have no replacement for it even though its under recall. No warnings.  Third, the transmission was shifting hard and fell out while I was driving on the freeway at 55,000.  Damaged transmission and crankshaft and joints.  Verified and replaced at dealership. No warnings, no lights  Fourth, the transmission bolt was found loose, hard shifts, and has an internal breakdown at 71,000 miles. Verified first by independent shop - they tightened the bolt for me and is now sitting at the dealership waiting on another transmission that has been verified and approved  under warranty.  No warnings, no lights","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11734434,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2025","dateComplaintFiled":"04/28/2026","vin":"3C6LRVBG5ME","components":"UNKNOWN OR OTHER","summary":"I have had ongoing issues with the backup camera not related to current recall 25v-552. The image on the dash screen would flip between upside down and right side up. It still the flipped image after being \u201cfixed\u201d. After the dealership \u201cfixed\u201d that problem, it would flip and reverse the image. That was subsequently \u201cfixed\u201d by replacing the dash monitor. However, the poor picture quality during both day and night makes the camera unsafe to use. During the day the image may be completely or partially whited out with glare. At night there are lines and distortion across the screen. In. Addition, the new unit does not monitor van diagnostic information which could impact safety. The van is currently back in shop for another attempt to fix camera system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11730629,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"04/12/2026","vin":"3C6LRVDG8ME","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available:  NHTSA Recall 25V-552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025  NHTSA Recall 25V-720 (cooling fan fire risk) issued October 23, 2025  As of April 2026, no remedy has been provided for either recall.  The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500\u2013$1,000 per month.  One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11728228,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2025","dateComplaintFiled":"03/31/2026","vin":"3c6lrvdg9me","components":"UNKNOWN OR OTHER","summary":"The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11727047,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2026","dateComplaintFiled":"03/25/2026","vin":"3c6lrvdg8me","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"On [XXX], while driving my 2021 Ram ProMaster 2500 at highway speed in Florida, the van suddenly lost all power and came to a near stop, then re-engaged. Vehicles were in front and behind me, creating an immediate risk of serious collision, injury, or death. I pulled over ~30 minutes, restarted, but it could not exceed 20 mph while RPMs were high. AutoZone confirmed limp mode and advised a dealer. I drove it home to Port Charlotte, then had it towed to Gettel Dodge Chrysler Jeep Ram, Punta Gorda, FL, where after two weeks it was diagnosed with a failed transmission requiring replacement. The transmission can be inspected at the dealership. No warning lamps appeared before failure. Problem confirmed by AutoZone and the dealer. I contacted Stellantis (Case #[XXXX], contact Regina Knox; dealership contact Noel), but repair assistance was denied. The van also has two active recalls, including risk of rolling out of park, unremedied. This transmission failure constitutes a serious and imminent safety defect, creating a hazard to myself and the public. I request NHTSA investigate this defect, compel Stellantis to repair it at their cost, and consider any further regulatory action necessary to prevent injury or death. Vehicle info: 2021 Ram ProMaster 2500, 130,000 miles, VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11726434,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2025","dateComplaintFiled":"03/23/2026","vin":"3C6LRVAG0ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of NHTSA Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. The failure mileage was approximately 45,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11723604,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2026","dateComplaintFiled":"03/11/2026","vin":"3C6MRVJG7ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, but provided no assistance. The contact was informed that the recalls were not associated with the VIN. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11721779,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"03/03/2026","vin":"3C6LRVBG3ME","components":"ENGINE,BACK OVER PREVENTION","summary":"The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted; the garage door, driveway, side door, and some of the landscape were damaged. The fire department was called and extinguished the fire. No police report was filed. The contact was informed by the fire department that the fire started due to a mechanical issue in the engine area. Afterwards, the contact was informed by the fire department that the investigation into the origin of the fire was inconclusive. The insurance company was notified and towed the vehicle to an unknown location. The insurance company declared the vehicle a total loss. The manufacturer was notified of the fire. The manufacturer advised the contact that a field inspector would be sent to inspect the vehicle. The field inspector had inspected the vehicle. The contact received an email from the manufacturer stating that the damage was not their responsibility and the claim had been closed. The contact stated that two weeks prior to the fire, a message saying \"rear camera not available\" was displayed, and an unknown warning code was illuminated on the instrument panel. Upon further investigation, the contact discovered that NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) was associated with the VIN. The failure mileage was approximately 64,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11720719,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2025","dateComplaintFiled":"02/26/2026","vin":"3C6LRVDG0ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated while shifted in reverse(R), the rearview camera failed to display a clear image of the rear of the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11719287,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2026","dateComplaintFiled":"02/20/2026","vin":"3c6lrvag6me","components":"POWER TRAIN","summary":"I purchased the vehicle above used on 4/22/2024 with roughly 70,000 miles on it. At 121,000 miles I lost the reverse gear in the transmission and the vehicle displayed 2 code P0736 and P0792. I call my local Chrysler dealership and inform him of the situation, and the service manage advise me of a recall 44A / NHTSA 23V-301 and asks for the VIN. He tells me that the recall has been completed on the vehicle and the cost to fix (replace the transmission) the vehicle will cost me about $4,000.00. I read the recall notice, and it states the vehicle effected had roughly 133,000 miles. The recall must have been closed by the previous owner but that does not change the fact that the manufactures initial repair did not cure the problem being that my vehicle had the catastrophic failure close to when the manufacture stated the problem in the recall. There are many owners of the same vehicle out there that will attest to the transmission failure on these vehicles. I would hope your department will take a serious look into this matter and hold the manufacture accountable and reimburse the cost of the repairs to the owners.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11718476,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2026","dateComplaintFiled":"02/17/2026","vin":"3C6LRVBG3ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2022 Thor Scope RV built on a 2021 Ram Promaster 1500 Chassis. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11714191,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2026","dateComplaintFiled":"01/29/2026","vin":"3C6MRVUG4ME","components":"UNKNOWN OR OTHER","summary":"Recall Remedy Failure NHTSA Recall Numbers: 25V-720 (67C) & 25V-552 (59C)  I am reporting a failure by FCA US LLC to provide a timely remedy for Recall 25V-720. As of Jan 2026, the remedy remains \"under development\" since Oct 2025.  Specific Safety Concerns for RV Owners: My vehicle is a 2022 Thor Tellaro motorhome. The admitted \"Risk of Vehicle Fire\" is critical because the vehicle contains propane and lithium/AGM battery systems. Despite the Part 573 report on the NHTSA server listing a \"Do Not Drive. Park Outside\" advisory, the manufacturer has failed to check these boxes on the consumer-facing summary and has broken links (\"File Not Found\") for the 67C technical documents on their owner portal.  This lack of transparency and the 90+ day delay for a fire-risk remedy has rendered my vehicle unusable. I request that NHTSA investigate why these safety advisories are being obscured from consumers and force the manufacturer to provide a buy-back or immediate repair.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11713763,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2026","dateComplaintFiled":"01/27/2026","vin":"3C6ERVDG1ME","components":"ELECTRICAL SYSTEM,SEAT BELTS,ENGINE","summary":"The 2021 Ram ProMaster 2500 I purchased from a dealer on 12/6/25 now has a serious safety defect. The transmission began grinding when shifting into Drive on 1/27/26. Immediately after, the vehicle started rolling backwards while fully in Park with the engine running. This indicates a failure of the parking pawl or internal gearset. The backup camera also does not function, there are coolant and power steering leaks, and the axle/wheel bearing is failing. The dealer claimed the van passed a \u201c120-point inspection,\u201d but it is clearly unsafe and unfit for operation. This defect poses a risk of rollaway injury, crash, and property damage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11712029,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"01/20/2026","vin":"3C6LRVDGXME","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The rearview camera intermittently fails when the vehicle is shifted into reverse. The image flickers, becomes distorted, upside down, or goes completely blank. This is a known issue covered under Recall #59C, but the dealer stated there is currently no available remedy. The failure makes backing up unsafe and unpredictable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11712045,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2026","dateComplaintFiled":"01/20/2026","vin":"3C6LRVCG6ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and  25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he lost income because the parts were not currently available. The manufacturer was made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11709065,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2024","dateComplaintFiled":"01/06/2026","vin":"3C6MRVHG6ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received for NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact made several calls to the local dealer but was advised that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 59,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11709170,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2025","dateComplaintFiled":"01/06/2026","vin":"3C6LRVDG3ME","components":"STEERING,POWER TRAIN,ELECTRICAL SYSTEM","summary":"The vehicle experienced a sudden and complete loss of steering control during normal driving on a public roadway. The steering wheel became extremely difficult to turn, and the vehicle became immobilized, creating a serious risk of collision and injury.  The vehicle was towed to an authorized RAM dealership, where inspection confirmed a broken serpentine belt, abnormal alternator noise, and metal contamination throughout the entire power steering system. The dealer advised that the entire power steering system requires replacement.  The presence of metal debris in a critical steering system indicates a pre-existing mechanical defect that could not reasonably develop within 27 days of normal use. No warning lights or messages appeared prior to the failure.  At the time of sale, the vehicle was also subject to unresolved safety recall(s). The selling dealer refuses to rescind the sale or provide a refund.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11708825,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2026","dateComplaintFiled":"01/05/2026","vin":"3C6LRVAG4ME","components":"ENGINE AND ENGINE COOLING,BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11708856,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"01/05/2026","vin":"3c6mrvjg6me","components":"ELECTRICAL SYSTEM","summary":"This is in regards to cooling fan overheating and causing fire.  My closest dealer scheduled me for the recall knowing why I was coming in. When I arrived they told me it was a lengthy repair but confirmed it would be done by the end of day. I changed my plans around this and when end of day came they said the did not have the parts on hand to complete the recall and needed to order them but confirmed the vehicle indeed needed the recall parts.  why would they schedule the service, check on the timeline, and then figure out they didn't have the parts? I was down a work truck, work day, transport cost to and from dealer, added an oil change because I would be there only to be let down like this. I have heard nothing from the dealer as a follow up on getting this resolved","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11706836,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2025","dateComplaintFiled":"12/23/2025","vin":"3C6LRVDG3ME","components":"STEERING,POWER TRAIN,ELECTRICAL SYSTEM","summary":"The vehicle suddenly and without warning experienced a complete loss of steering control, rendering it undrivable and forcing it to stop on the side of a public roadway. This created a significant risk to my personal safety and to public safety.  On the same day, the vehicle was towed to an authorized RAM dealership for inspection. The dealership confirmed that the serpentine belt had broken, there was abnormal noise from the alternator, and the entire power steering system was internally contaminated with metal shavings, requiring complete replacement of the power steering system.  The selling dealer has refused to accept rescission of the sale and has also refused to cover the necessary repair costs. The vehicle was unlawfully sold to me while it was subject to an unresolved safety recall, demonstrating a serious disregard for my safety and the safety of others.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11706555,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2024","dateComplaintFiled":"12/22/2025","vin":"3C6LRVBG2ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 1500. The contact stated that while reversing, the rear-view camera displayed a dim image, impairing the view of driver. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, parts were not yet available. The contact stated that because of the failure, the contact was involved in two minor crashes while reversing. The contact was excited to learn about the recall; however, the parts were not yet available. The contact stated that the manufacturer needed to take accountability and provide the parts for the repair. The manufacturer was made aware of the failure, and a case was filed, and the complaint was escalated. The failure mileage was approximately 15,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11700023,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2025","dateComplaintFiled":"11/18/2025","vin":"3C6MRVUG2ME","components":"STRUCTURE,BACK OVER PREVENTION,ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Ram Promaster 3500.  The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure).  The contact called an unknown local dealer and was referred to a Dodge dealer for assistance. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle and the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available.  The failure mileage was approximately 14,272.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11699578,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2025","dateComplaintFiled":"11/15/2025","vin":"3C6LRVDG4ME","components":"BACK OVER PREVENTION","summary":"Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11698398,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2025","dateComplaintFiled":"11/09/2025","vin":"3C6MRVHG7ME","components":"UNKNOWN OR OTHER","summary":"21st century auto group in Springfield, NJ   908-883-3988  305 US Highway 22, Springfield, NJ 07081 sold me a non compliant vehicle where the esc system didn\u2019t work violating Fmvss 126 when I tried to return the non compliant vehicle they wouldn\u2019t give me money back.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11693538,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2025","dateComplaintFiled":"10/15/2025","vin":"3C6LRVDGXME","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2021 Ram Promaster 2500. The contact stated that while driving at various speeds, the headlights were not producing adequate lighting while driving at night. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact called Mopar and was referred to the dealer for assistance. The manufacturer was not contacted. The failure mileage was approximately 35,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11693321,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2025","dateComplaintFiled":"10/14/2025","vin":"","components":"SEAT BELTS","summary":"The contact owns a 2021 Ram Promaster 2500. The contact stated that the driver\u2019s and passenger\u2019s side seat belts' webbing was frayed. The contact had not experienced a failure with the seat belts; however, due to the safety concerns, the vehicle was taken to the dealer, and the seat belts were replaced. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure. The failure mileage was unknown. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11689353,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2023","dateComplaintFiled":"09/24/2025","vin":"3C6LRVNG7ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram ProMaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that while in reverse on several occasions, the rear-view camera failed to activate, and the instrument panel was black. The vehicle was taken to the same dealer on several occasions and the security gateway module was replaced. The vehicle was repaired twice however, the failure reoccurred. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 3,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11685614,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2025","dateComplaintFiled":"09/08/2025","vin":"3C6LRVBGXME","components":"TIRES","summary":"The contact owns a 2021 Ram Promaster 1500 equipped with Nexen Tires, Tire Line: Rodian CT8, Tire Size: P225/75/R16, DOT Number: 8EAKHMEL3420. The contact stated that while driving at 65 MPH, the passenger\u2019s side rear tire experienced tread separation. The contact was able to replace the tire with the spare. While driving, the driver's side rear tire also experienced tread separation, and the vehicle became difficult to control. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate tire mileage was 1,000. The vehicle failure mileage was approximately 13,304.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Tire","productYear":"9999","productMake":"NEXEN","productModel":"RODIAN HT","size":"P225/75R16","manufacturer":"Nexen Tire Corporation"}]},{"odiNumber":11684209,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"08/31/2025","vin":"3C6MRVJG8ME","components":"UNKNOWN OR OTHER","summary":"There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue but is not covered under the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11679257,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"08/08/2025","vin":"3C6LRVAG6ME","components":"POWER TRAIN","summary":"Ram Promaster van continued to roll (backward) when securely shifted into park","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11673078,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"07/12/2025","vin":"3C6LRVDG2ME","components":"ELECTRICAL SYSTEM","summary":"The back up camera in the screen is upside down.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11664827,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2025","dateComplaintFiled":"06/04/2025","vin":"3C6LRVDG1ME","components":"ELECTRICAL SYSTEM","summary":"ABS ESC lights came on and near crash most likely due to loose ground wire. From unrepaired recall 24V-290 (43b)","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11664559,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2025","dateComplaintFiled":"06/03/2025","vin":"3C6LRVDG3ME","components":"BACK OVER PREVENTION","summary":"There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue, but is not covered under the recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11658208,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/01/2025","vin":"3C6LRVDGXME","components":"UNKNOWN OR OTHER","summary":"Backup camera work intermittently","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11653688,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2025","dateComplaintFiled":"04/09/2025","vin":"3C6MRVJGXME","components":"ENGINE","summary":"The contact owned a 2021 Ram 3500 Promaster. The contact stated one of his employees was driving at 40 MPH, when a burning odor was emitted from the vehicle. Smoke was emitting from under the hood and entered the vehicle through the A/C vents. The driver exited the vehicle. The driver did not sustain any injuries. None of the air bags deployed. It was unknown if any warning lights were illuminated. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to a towing yard. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11641215,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2025","dateComplaintFiled":"02/06/2025","vin":"3C6MRVJG4ME","components":"TIRES","summary":"Tire size LT225/75R16. Tires are OEM on 2021 Ram Promaster 3500 - Purchased New in February 2022.  Vehicle has 24,500 miles and tires are regularly rotated. Presure check of tires showed tires were at proper inflation for vehicle. TPMS did not issue a warning, because tire never lost pressure. On February 6, 2024 when driving southbound by mile marker 250 on Interstate 75 in Florida, the steering wheel started feeling funny like I was driving on a really rough road. When I looked out my rear camera, it appeared that tire tread scraps were coming from my vehicle. After slowing down to the breakdown lane, I inspected all four tires and found that tread had separated from the middle of the drivers side rear tire. I was able to slowly make my way to a nearby rest area, when I got help changing the tire out to the spare.  The tread separated and caused the van to be unstable. The flying tread pieces were a danger to other vehicles on the road.  If I had continued driving, the tire could have exploded causing damage to my van and to other vehicles on the road. Called dealer and was told these tires only have a 90 warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Tire","productYear":"9999","productMake":"NEXEN","productModel":"ROADIAN CT8 HL","size":"LT225/75R16","manufacturer":"Nexen Tire Corporation"}]},{"odiNumber":11626579,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2024","dateComplaintFiled":"11/21/2024","vin":"3C6LRVBG0ME","components":"WHEELS","summary":"Bought RV new 4-27-2022, on Nov. 18, 2024 with 27,028 miles RAM dealer discovered l/rear NEXEN factory installed tire had failed due to tread separation.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11625522,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2024","dateComplaintFiled":"11/15/2024","vin":"3C6LRVDGXME","components":"SERVICE BRAKES","summary":"My van began making a loud squeaky sound, louder at low speeds and less at higher speeds. It sounded like it was coming from the wheels or undercarriage. There were no dash warning lights, alarms, or any other indicator of a serious issue. I drove the van around town for a few days approximately 30 miles. The van is heavy and I live in a hilly area, so I use the parking brake fairly often. I applied the parking brake within that week on an incline, and when I released the parking brake and drove forward, the squeak was louder then ever, so much so, people stared. There were no error or warning message on the dash or elsewhere. The parking brake indicator had come on normally while engaged and went off when it was released. I drove it directly to the local Ram dealer, as it seemed worse, hoping it was just in need of minor lubrication. It had just been serviced at the same dealer a few months earlier and I was told \"it was like new with its low 12,500 miles\". I explained the new noise and that I didn't want to cause damage by driving it, although there were no warning lights on. My van is still under the original warranty for a few more months. Even though they were booked, an employee went out and felt by the rear driver's side wheel and said it was really hot and likely a frozen brake caliper. They were able to fit me in and discovered the parking brake was frozen, which was causing the noise. They ordered the parts to repair, disengaged the parking brake, and said it was safe to drive as the main brakes were a separate system. They said not to apply the parking brake again as it would hang up as before.  -The dealer ordered the parts over a month ago, but said the brake parts are not only on back order, but with no estimated shipping date, meaning they aren't even manufacturing them.  -I am driving without a parking brake in a heavy vehicle in a hilly area with no pending solution and heading into winter weather. This is a safety issue! Please help ASAP.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11616541,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2024","dateComplaintFiled":"09/26/2024","vin":"3C6LRVBG5ME","components":"UNKNOWN OR OTHER","summary":"While preparing for a trip, I noticed the upper kitchen cabinetry is detaching from the ceiling and in danger of falling. This section is part of the cabinetry housing the microwave. The detaching cabinet has a glass plate attached to the bottom as a heat guard for the stove directly below it. The stove also has a glass top. It has the potential to injury an occupant both by its weight and glass breakage during travel or when stationary. Occupants can be sitting directly across from the cabinet on the couch which has seat belts. There is a 16 inch aisle between the stove top and the edge of the couch.   I'm not sure if this is the appropriate type of safety issue for your agency, but I felt it could surely injure occupants in the kitchen area.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11615756,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2024","dateComplaintFiled":"09/21/2024","vin":"3C6MRVJG8ME","components":"STEERING","summary":"The component that failed/malfunctioned is the CV axle, the part is no longer available for inspection. The safety risk posed is loss of control of the vehicle, subsequent damage to other vital steering and stability parts such as the wheel bearings, axles, alignment, and lower ball joint. The problem has been confirmed by a RAM dealership, and corrected under an extended warranty. The component has not been inspected outside of the RAM dealership technicians and potentially the warranty provider. There were no warning lights or indicators from the computer/OBD. Physical symptoms and signs included uncontrollable vehicle shaking/vibration, and difficulty maintaining control at high speeds. Other symptoms/signs may include the frequent need for realignment, and unique tire tread wear patterns. Symptoms appeared around 58,000 original miles. With a fleet of these vans, this problem has been noted more than once.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11614461,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2024","dateComplaintFiled":"09/13/2024","vin":"3C6MRVUG8ME","components":"POWER TRAIN,STRUCTURE","summary":"The contact owns a 2021 Jayco Swift RV built on a 2021 Ram Promaster 3500 Chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the RPMS were significantly high. The vehicle was taken to the dealer, where it was determined that the motorhome standard weight had exceeded the transmission and engine capacity. The contact stated that the only equipment that was added to the RV standard weight was a spare tire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11613592,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2023","dateComplaintFiled":"09/09/2024","vin":"3C6LRVBG2ME","components":"UNKNOWN OR OTHER","summary":"This unit will not go up hills. The RPM are 5-6 and the speed is only 40mph  Semi  trucks pass us going up hills  We cannot drive speeds beyond 55-60 mph with highway driving  This causes a danger to ourselves and the drivers around us. The backup of traffic is not safe.  The dodge ram dealership advised us the unit is not road ready for hills because of its weigh.  Can you access the safety of this unit","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11611330,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2024","dateComplaintFiled":"08/28/2024","vin":"3C6LRVBGXME","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Solar panel on RV roof detached and was hanging by connector only when flagged by other motorist.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11605890,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2022","dateComplaintFiled":"08/01/2024","vin":"3C6MRVHG2ME","components":"VISIBILITY/WIPER,LANE DEPARTURE,BACK OVER PREVENTION","summary":"I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11604983,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2024","dateComplaintFiled":"07/28/2024","vin":"3C6MRVJG5ME","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didn\u2019t work at all. The driver attempted to steer the vehicle, pumped the brakes, turned the key, and pulled the emergency brake, but nothing worked. Internal and external cameras captured the entire event. Will provide video upon request, cannot upload.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11598417,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2024","dateComplaintFiled":"07/02/2024","vin":"3C6FRVJG7ME","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"When we started the engine, the awning deployed and almost injured one of us.  We have already supposedly had this problem repaired due to a recall. Obviously it is still a danger to ourselves and others.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11598424,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2024","dateComplaintFiled":"07/02/2024","vin":"3C6MRVJG8ME","components":"UNKNOWN OR OTHER","summary":"There were two recalls for the Carefree Awning unexpectedly deploying on Winnebago Travato camper vans. I recently went in for the 2nd recall and after completing it, the awning failed when the shop was testing it after completing the recall.   Recall letter arrived on April 8th and called my dealer (McLain\u2019s in Denton) on April 9th, and they ordered parts. They texted on June 13th to say the parts had arrived. I called and scheduled the first slot.  I arrived on Jun 24th at 9am. By early afternoon, the lead tech came to visit me and said this recall was very complicated, and it appeared it would not be complete that day. My wife drove the 80+ mile round trip to pick me up that afternoon.  On Tuesday (6/25) about mid-day they called and said they were done, but when testing it, the awning shot out at high speed. They said the wedge had been installed, which was supposed to prevent this issue, so I don\u2019t understand how it failed. They said there were ordering a new motor.  I sent emails to both Winnebago and Carefree to alert them to this failure and ask that they investigate how this recall did not solve the issue of awning deployment from a broken gear. Winnebago responded, \"We would recommend McClain's review this issue with our tech support. If the awning recall is done properly, this should not happen. The recall remedy has been thoroughly tested and approved by NHTSA.\u201d  I replied to them and ask them to reach out to McClain\u2019s and do a thorough investigation.   On Wednesday (6/26), I checked with McLain\u2019s, and they said they were still waiting for Winnebago to approve the replacement motor.  Friday (6/28). I got a text at 9am saying the part arrived. Carefree did respond and said they would need a photo of the wedge installation to make sure it was done correctly. Winn and Carefree should be taking this more seriously and investigating.  They completed it and I picked it up on Sat (6/29). It is working, but I have no confidence they fixed the root issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11595272,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2024","dateComplaintFiled":"06/19/2024","vin":"3C6LRVBG7ME","components":"LANE DEPARTURE","summary":"The blind spot monitoring function frequently disables while driving this vehicle.  This occurs more often during warmer weather and in my case only seems to happen when the brakes are applied.  For a few minutes after each \"blind spot disabled\" warning, you cannot reset the blind spot alert function through the touchscreen system.    This is a safety issue because you often don't notice that the blind spot alert is disabled and expect to see or hear the blind spot warning when driving if an approaching vehicle is in your blind spot.  This issue seems to primarily affect 2021 Ram Promaster vans.  There are many posts in the ram promaster online forum about it @ [XXX] .  My dealer connected my promaster to their computer just after the disable warning and there was no indication that it had happened--even though you could visually see that the blind spot monitor was off in the vehicle touchscreen monitor.  They kept the vehicle for an afternoon and could not determine what was causing this malfunction.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11583142,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"04/15/2024","vin":"3C6MRVJG1ME","components":"POWER TRAIN","summary":"The Transmission in these vehicles have been known to fail. This is just one of 38 in our fleet. Currently there are 8 of these vehicles at dealerships with transmission problem. We also have 4 more now that have to wait for dealerships to have room for them. Between the 2 dealerships within 6 miles of our business headquarters, they currently have almost 70 ProMasters with transmission problems and can only fix one at a time due to lack of parts.  Some wont shift out of first, some wont shift into drive at all, and only work in reverse. The danger comes from not being able to shift while on busy roadways. leaving drivers stranded sometimes many miles from our fleet people that can help them get back to headquarters. If this is not the proper agency to report this to, then may we kindly request being pointed in the proper direction","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11582139,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2023","dateComplaintFiled":"04/10/2024","vin":"3C6LRVDG6ME","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Ram Promaster 2500. The contact stated that while parking the vehicle, the back-over prevention camera failed to operate as needed. The vehicle was turned off and restarted. The vehicle was diagnosed by the dealer and the failure was stated as a manufacturer\u2019s defect. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11578316,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2024","dateComplaintFiled":"03/19/2024","vin":"3C6MRVUG0ME","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2022 Jayco Entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the RV. Upon opening the RV door,  heavy, white smoke filled the entire RV. The fire department was called to the scene where they discovered the source of the smoke coming from the RV's battery; however, no flames were seen. The fire department was able to extract the battery from the RV and let the battery air out in an open field until the smoke dissipated. A fire report was filed and no injuries were reported. The manufacturer was notified of the failure. The contact later received a recall notice for NHTSA Campaign Number: 24V160000 (Electrical System) which was linked to the failure. The vehicle remained in the owner's possession where it had yet to be diagnosed or repaired. The failure mileage was 10,589.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11564652,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2024","dateComplaintFiled":"01/10/2024","vin":"3C6LRVDG0ME","components":"SERVICE BRAKES","summary":"Every time the vehicle is driven downhill for an extended period, such as over a mountain pass, the brake system light comes on and can only be turned off by stopping the vehicle and turning the car off.  This has happened every time I go over a mountain pass for the last 1-1/2 years. I have reported this to the Ram dealer and have been told that this is a known issue on Ram Promasters and that there is no resolution by multiple technicians.  It is disconcerting every time it comes on, but I worry that when I really have a brake issue I will not know it since the brake light comes on all the time already.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11558193,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2023","dateComplaintFiled":"12/03/2023","vin":"3C6MRVJG0ME","components":"UNKNOWN OR OTHER","summary":"Sir/ma'am  GM.  The issue with the PROMASTER is water getting into the engine bay.  It appears that gaps appear in between the windshield and the cowling.  Researched multiple social media posts and this is a growing issue with the PROMASTER.  Water flows through the center of the cowling and accumulates on the engine and other electrical components within the engine bay.  This creates a safety hazard while not while driving but also while parked.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11537346,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2023","dateComplaintFiled":"08/09/2023","vin":"3C6MRVJG8ME","components":"SERVICE BRAKES","summary":"Back brakes are locked up. Identical issue on the same 2021 promaster 2500 we have. I'll submit a seperate request","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11537348,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2023","dateComplaintFiled":"08/09/2023","vin":"3C6LRVVG0ME","components":"SERVICE BRAKES","summary":"The back brakes are locked up. The identical issue on the same 2021 promaster 3500 we have. I'll submit a separate request","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11529834,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2023","dateComplaintFiled":"06/30/2023","vin":"3C6FRVJG5ME","components":"SEAT BELTS","summary":"Seat belt doesn\u2019t retract or extent when in use or not in use.  When you break, it lets loose and when you are driving it locked down.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11524678,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2023","dateComplaintFiled":"05/31/2023","vin":"3C6LRVBG3ME","components":"UNKNOWN OR OTHER","summary":"Prior to receiving recall notice via email I noticed that the van didn\u2019t fully engage being in \u201cpark\u201d some of the time. I had to stop it from rolling.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11524558,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2023","dateComplaintFiled":"05/30/2023","vin":"3C6LRVBG4ME","components":"UNKNOWN OR OTHER","summary":"Solar panels blew off. Faulty bracket hardware","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11524009,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2023","dateComplaintFiled":"05/26/2023","vin":"3C6MRVJGXME","components":"POWER TRAIN","summary":"The contact owns a 2021 Ram Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517600,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2023","dateComplaintFiled":"04/18/2023","vin":"3C6LRVDGXME","components":"EQUIPMENT","summary":"The contact owns a 2022 Winnebago Solis built on a 2021 Ram Promaster 2500 chassis. The contact received notification of the NHTSA Campaign Number: 23V049000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the manufacturer was notified of the issue and was advised to have the technician call to order the parts. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11511734,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2022","dateComplaintFiled":"03/14/2023","vin":"3C6LRVBG5ME","components":"SEAT BELTS","summary":"The contact owns a 2022 Thor Scope RV constructed on a 2021 Ram 1500 chassis. The contact stated that the rear passenger's side seat belt was inoperable due to the length of the seat belt. The RV was taken to the dealer, where it was diagnosed that the seat belt was installed as designed. The RV was not repaired. The manufacturer was made aware of the failure and confirmed that the seat belt was installed as designed. The failure mileage was approximately 3,072. The consumer stated the authorization to address has been declined multiple times.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11509096,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2023","dateComplaintFiled":"02/25/2023","vin":"3C6LRVBGXME","components":"EQUIPMENT","summary":"While driving Highway 95 in Bullhead City, AZ the awning deployed.  I heard a very large noise and the BMPro making a noise as if the awning button was being pressed.  I was in the middle lane of the 3 lane hwy and immediately pulled over to the right.  My friend removed it on scene and put it in the van. 1. 12 Jan drove it to California. Turned in my van and awning to [XXX], Santa Fe Springs, CA on 13 January.   I haven\u2019t heard from the dealership but have a lot of email correspondence from the manufacturer, Thor. I don\u2019t know what they did with the part.  Mileage was 7,740 miles.  I opened the awning once at my house right after I bought it.  It\u2019s never been opened since. 2.  I could have been injured or died if it would have hit something or someone else and I would have been traveling at a higher rate of speed.   Others driving could have been injured or died and at the very least a great deal of property damage. 3. I have no idea what Mike Thompson Dealership did when I dropped it off.  My service advisor said they were going to have the local Thor Rep look at it to determine if it was under warranty.  After service Rep told me this, I contacted Thor and described what happened and the lady said it was absolutely covered under warranty.  I have been in email contact with Thor and have all the emails between us but can\u2019t figure out how to get them in this report. 4. I don\u2019t know when and if the local Thor Rep reviewed the damage.  Dealership has not communicated with me.   5.  Absolutely no warning this would happen.  Like I said, as it was happening and when I pulled over, the sound of the awning deploying was coming from the BMPro. As a side note\u2026 this incident has given me PTSD feeling like I cannot trust that this will not happen again and that I might not be so lucky next time.  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Equipment","productYear":"9999","productMake":"CAREFREE","productModel":"AWNING","manufacturer":"Carefree Of Colorado"}]},{"odiNumber":11508911,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2022","dateComplaintFiled":"02/24/2023","vin":"3C6MRVJG2ME","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"blind spot alert disables itself. had vehicle back to dodge dealer three times . dealer resets but blind spot disables itself ,sometime it is ok for days sometimes only hours very random.very dangerous, and unreliable almost had accident .","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11506714,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2022","dateComplaintFiled":"02/10/2023","vin":"3C6MRVUG7ME","components":"SEATS","summary":"When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down.  The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle.  From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety.  This was brought to the attention of the dealer and the warranty company.  They went for a test drive and experienced the same situation.  At my appointment with the warranty company , they inspected it and confirmed my problem.  They said it was not something they were able to fix,  nor was it covered under warranty.  They did state \"test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design\" and suggested I call the manufacturer to discuss further.  When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs.  They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle.   Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue.  I worked hard my entire life, finally retired, and bought this RV  so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11502719,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2022","dateComplaintFiled":"01/19/2023","vin":"3C6LRVBG8ME","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE","summary":"While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power.  I pulled over with engine still running.  There were no codes or warning light.  I tried to drive again.  It continued to rev and not get up to speed.  I pulled over again and shut it down.  I waited a few minutes and then started it.  When pulling back on freeway it ran normal with no more issues for another 700 miles.    I took it in to the Dodge dealer on 1-13-23 to have it checked.  They couldn't find anything.    I'm reporting this because it was a very scary and dangerous incident.  I was lucky to have a place to pull over and not be in heavy traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11499663,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2022","dateComplaintFiled":"01/01/2023","vin":"3C6LRVBG4ME","components":"FUEL/PROPULSION SYSTEM","summary":"This vehicle is a new Thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership i turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On December 3rd we drove the van 9 hours to Disney and parked for check in. upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now,  but I have lost all faith in the safety of this propane system and thor motorcoach quality control.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11495667,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/01/2022","vin":"3C6MRVJG2ME","components":"LANE DEPARTURE","summary":"Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option).   There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11491368,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"10/28/2022","vin":"3C6MRVUG1ME","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2021 Ram Promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 89th St, Scottsdale, AZ 85251, (480)424-3559) and Tempe Chrysler Jeep Dodge (7975 S Autoplex Loop, Tempe, AZ 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11489501,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2022","dateComplaintFiled":"10/17/2022","vin":"3c6lrvbg3me","components":"UNKNOWN OR OTHER,EQUIPMENT","summary":"Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11488713,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2022","dateComplaintFiled":"10/10/2022","vin":"3C6FRVJGXME","components":"EQUIPMENT","summary":"While driving my winnebago Travato, we heard a sudden loud noise from the passenger side. We immediately stopped the van in the middle of the street, looked out the side and noticed that our awning was hanging off the side of the RV We turned on the hazard lights and went outside. Once outside, we realized the awning had completely broken down, unfurled, and was dragging on the street. One of the arms even broke in half and fell off. There was absolutely no warning whatsoever and we were in shock when it happened, especially since we were in the middle of a busy street and there were many cars around us.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Equipment","productYear":"9999","productMake":"CAREFREE","productModel":"AWNING","manufacturer":"Carefree Of Colorado"}]},{"odiNumber":11488548,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2022","dateComplaintFiled":"10/09/2022","vin":"3c6mrvjg7me","components":"WHEELS","summary":"The lugs become detached from rim and anchor stubs are reaped off for pressure.  All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off.  This is one of 5 Ram Promasters 2021 - 3500 cargo vans.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11488551,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2022","dateComplaintFiled":"10/09/2022","vin":"3C6MRVJG4ME","components":"WHEELS","summary":"LUG NUTS ARE LOOSE ON RIMS,  NO SPECIFIC ONES HOWEVER UPON CHECKING IT IS AT TIMES ONE, TWO OR THREE AT A TIME LOOSE.  LUGS ARE TORQUED ACCORDING TO SPECS BUT BOCOME LOOSE WHEN DRIVING.  ONCE IT HAPPENS RIM DETACHES FROM HUB AND BREAKS STUBS OFF MAKING VEHICLE INOPERABLE.   VEHICLE WOBBLES","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11488552,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2022","dateComplaintFiled":"10/09/2022","vin":"3C6MRVJG3ME","components":"WHEELS","summary":"LUG NUT ISSUE ON THIS ONE AS WELL.  LUG NUTS FALLLING OFF HUB.  DETACHES THE RIM OR HUB AND VEHICLE MAKING IT WOBBLE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11488554,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2022","dateComplaintFiled":"10/09/2022","vin":"3C6MRVJG5ME","components":"WHEELS","summary":"LUG NUT LOOSE ON HUB AND RIMS.  LUG FALL RIGHT OFF WHILE DRIVING PUTTING STRAIN ON OTHERS AND RIM BECOMES DETACHED FROM HUB, STUB BREAK OFF AND VEHICLE BEGINS TO WOBBLE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11487635,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/03/2022","vin":"3C6MRVJG5ME","components":"WHEELS","summary":"The driver side lugs keep coming off even when torqued correctly.  It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure.   Vehicle wobbles immediately making the vehicel unsafe to drive.  Several drivers have reported the issue to us.  this is a fleet vehicle.  Ram Promaster 3500 - 2021.  We have documented invoices with this issues on 4 other Ram Promasters 3500.  Please help as this is causing a serious problem with these vehicle going into the community.   I can provide all other vins and invocies.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11485746,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2022","dateComplaintFiled":"09/21/2022","vin":"3C6MRVJG2ME","components":"LANE DEPARTURE","summary":"Blind spot warning randomly disables itself and has to be enabled again through the control panel.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11481911,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2022","dateComplaintFiled":"08/30/2022","vin":"3C6MRVUG5ME","components":"LANE DEPARTURE","summary":"Blind spot monitor system was disabled until recently since I purchased the 2022 Jayco Swift January 2022. Went to local Dodge dealer on July 11, 2022 to have them look at the Blind spot monitor and other items, see attached document item #3. I then learned from the Dodge Promaster Forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with Promaster vans going back to 2016 at least. The Dodge technician could not diagnose the problem due to the original radio being replaced by the Jayco RV company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from Rainier Dodge. I took the RV into the dealership that I purchased the RV from Valley RV Supercenter in Kent, WA on August 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the Dodge dealership for them to look at it again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11482075,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"08/30/2022","vin":"3C6LRVAG7ME","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"The Blind Spot Monitor turns itself off spontaneously.  Complained to dealer for 18 months but they were unable to replicate.  I finally realized I could lock in the \"fault\" if the headlights were left ON.  Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally.   Cause could not be determined but a lighting module was replaced as it was their best guess.     It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477440,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2022","dateComplaintFiled":"08/03/2022","vin":"3C6MRVJG5ME","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"Blind Spot Warning disables many times over an hour.  Most obvious seemed to be related to braking.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11474948,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2022","dateComplaintFiled":"07/20/2022","vin":"3C6MRVJG0ME","components":"LANE DEPARTURE","summary":"We took the van on a trip out West in May 2022.  During that time the Blind Spot Monitoring System would randomly shut off during our travels.  It was random. Would happen a few time one day and none the next day.  There were no warnings but the system alarm would ring when blind spot was disabled. I just had neck surgery and relied on the system during heavy traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11468203,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2021","dateComplaintFiled":"06/08/2022","vin":"3C6LRVAG0ME","components":"LANE DEPARTURE","summary":"Blind Spot System constantly disables while driving under varied circumstances.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11466828,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"05/31/2022","vin":"3c6mrvjg7me","components":"SERVICE BRAKES","summary":"Most times when going down long grade over 6 + percent a dash warning comes on about service brake system.  Once we get to flat area and turn ignition  off the message goes away.  We haven't had an issue braking.  We are on Facebook group with other promaster 3500 and over 80 other similar vehicle owners stated this happens to them.  Everyone says it's a \"known problem\" and not an issue and just ignore. We are worried what happens if it really is a problem.  It happens every time we do mountain driving.  I'd say over 10 times this year.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11464719,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2021","dateComplaintFiled":"05/15/2022","vin":"3c6lrvdg5me","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"The blind spot detection system randomly turns itself off. The problem is the van is quite large with lots of blind spots, and you think the system is working because you have it turned on and it turns off by itself. Chrystler is not concerned with the problem, nor do they have a fix for it. This a safety concern that needs an immediate fix. The potential for loss of life is extremely high with this defect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11455402,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2021","dateComplaintFiled":"03/06/2022","vin":"3c6lrvng1me","components":"STEERING","summary":"The vehicle that I have is the very short wheelbase of the Ram Promaster, the 118\u201d one which is shorter than anything that Ford Transit of Sprinter has.   The issue is that the steering is horribly sensitive, meaning that if you move the steering wheel even a tiny bit the vehicle moves a lot.   It is similar to the old days of those short wheelbase Jeeps and you hear of people complaining in about steering themselves off the road.   I also own a short vehicle being a Volvo XC60 but that is fine compared to this.  The safety issue here, is that if a driver is not as experienced and takes their eyes off the road even for an instance that any normal reaction to the steering wheel could be deadly.   I am older, in my 50\u2019s with a a lot of experience driving and even I am nervous about this, to the point that if I sneezed I would worry about a slight movement pushing me off the road or into oncoming traffic.   My question is, is there oversight on standards for a minimum amount of steering per how it affects the vehicle?   I have talked with other owners of same vehicle, but they have the longer wheelbase, they have no issues, so it leads me to wonder if Ram uses the same steering on all vans, which would explain the problem, as there needs to be different steering for a very short wheelbase like mine vs a longer wheelbase vehicle.   It is so bad that I will not let any of my 3 daughters drive this van.   Also, when I first purchased this van new, I did reach out to Ram about this and never heard any reply, this is unacceptable.   My plan going forward is to sell this van, as I recently drove a standard length Ford Transit and it drove so much safer than mine!!   My hope in this email, is that the Board investigates this for safety issues, I certainly hope that no lives have been lost, and if my email can save anyone somewhere then that is a mission accomplished;   And if anyone at Ram know about this and didn\u2019t do anything then they are liable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11447829,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2022","dateComplaintFiled":"01/18/2022","vin":"3C6LRVDG4ME","components":"VISIBILITY/WIPER","summary":"When driving on the expressway at highway speeds in this 2021 Ram 2500, the side mirrors started to vibrate and folded/slammed into the vehicle. Rear and blind spot visibility was eliminated.  Fortunately, a passenger could adjust passenger side and driver could adjust driver sidemirror, but they are now damaged and do not properly stay in position. A online Dodge Ram Forum indicates this is a common problem. DANGEROUS!","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11444540,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2021","dateComplaintFiled":"12/21/2021","vin":"3c6lrvbg2me","components":"LANE DEPARTURE","summary":"The contact owns a 2021 Ram Promaster 1500. The contact stated that while driving at various speeds, the blind spot monitoring system was not working properly. The system continued to play an audible chime. The system was registering that vehicles were nearby even though there was none. The contact spoke with an unknown local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 300.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11443981,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2021","dateComplaintFiled":"12/16/2021","vin":"3C6LRVAG0ME","components":"LANE DEPARTURE","summary":"Since brand new, blind spot monitoring system would turn itself off repeatedly after being turned on.  I cannot replicate how or why it occurs and it has happened at various highway and lower speeds.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441581,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2021","dateComplaintFiled":"11/24/2021","vin":"3C6MRVUG0ME","components":"SEAT BELTS","summary":"The contact owns a 2021 Ram Promaster 3500. The contact stated that while there were passengers occupying the dinette booth, the seat belts failed to accommodate the passenger. The local dealer was not contacted. The vehicle was diagnosed and repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 1,200. Consumer stated he would like to withdrawal the complaint.*JB","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11439264,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2021","dateComplaintFiled":"11/03/2021","vin":"3C6LRVDG8ME","components":"SERVICE BRAKES","summary":"After van was put in reverse, when put in forward, the left rear caliper seized up and wheel would not turn. Was able to free wheel after putting in forward and reverse a few times. Seized again later that day. Was able to free up again and drive to dealer. Dealer stated rear and front driver-side calipers were not functioning correctly and will need replaced. Currently, van is at dealer awaiting repair. There was no accident. I don't recall any warning lights.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11435496,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2021","dateComplaintFiled":"10/05/2021","vin":"3C6MRVUG0ME","components":"LANE DEPARTURE","summary":"The Blind Spot Detector is not working. The van can be inspected upon request. This is a large vehicle and blind spot detection is an extremely important safety feature. A Dodge dealer found the following stored codes: U1700-87, c100B29, and c100e29 - I don't know if these are blind spot sensor codes or not. They have indicated they do not know how to fix it. This van is a Ram ProMaster 3500 that Jayco has converted to a class B RV (Jayco Swift T). It has not been inspected by Jayco or any others. The message center in the dash indicates the Blind Spot Detector is Disabled each time the van is started. This has appeared from the time of purchase of the van in early July. It continues to this day.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11431120,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2021","dateComplaintFiled":"08/30/2021","vin":"3C6MRVJG4ME","components":"UNKNOWN OR OTHER","summary":"RV build from Forest River/Coachmen. Nova model. Inverter settings were incorrect from the factory. This in turn caused too much voltage to go to house battery. House battery was then out gassing hydrogen into the coach. This hydrogen collected inside and was setting off the CO detector.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11430637,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2021","dateComplaintFiled":"08/26/2021","vin":"3C6ERVBG7ME","components":"UNKNOWN OR OTHER","summary":"THOR cabinet fell off also pulling down microwave.  This cabinet contains all the HVAC controls, wifi connectivity, system control panel, and solar control panel.   The passenger bench seat with seat belts is across from this cabinet.  No one was hurt.  The cabinet was hanging by its wires. The dealer came to our house to examine damage. No warning, No visible signs that it was coming apart.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11430380,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2021","dateComplaintFiled":"08/24/2021","vin":"3C6FRVJG7ME","components":"SERVICE BRAKES","summary":"On August 5, I descended on California Highway 88 East from the Carson Pass; less than 1 mile down a warning appeared to \u201cService Brake System\u201d.  The warning disappeared but the \u201cbrake\u201d light on the instrument cluster remained on.  I took the vehicle to Carson Dodge on August 6.  The dealer performed diagnostics and made two repairs based on generated codes (C1223-68 & P0556).  I picked it up on August 13 and drove about 200 miles; the warning re-appeared each time I drove it.    I returned the vehicle to Carson Dodge on August 16.   The \u201cbrake\u201d warning was visible both times it was in for service.  The 8/16 work order shows the same problem codes as the August 6 work order.  The 8/16 order states that the technician was told by Star (Dodge technical support) that the warning was \u201cnormal operations caused by extended braking from a high altitude\u201d so no repairs were required (and ignoring the two codes).    I contacted Dodge Customer Service on 8/16.  Jagen, a Promaster Case Manager called on 8/17 and told me that he investigated the issue and the \u201cService Brake System\u201d safety warning was normal when going downhill.   I asked if it was normal then where this was published; he said it was proprietary information and not published.  I asked if he would provide confirmation in writing; he refused.  \u201cJim\u201d, a supervisor, called on 8/24; he repeated that going downhill would result in the warning light coming on and this was normal operations.  That a safety warning consistently appears in normal driving on ordinary roads (e.g. from South Lake Tahoe to Carson City on Highway 50) and is \u201cnormal operations\u201d is absurd.  If I ignore this warning as \u201cnormal operations\u201d, then how do I know when there is an actual problem?  If normal, why isn\u2019t it published anywhere?  I am unable to confidently use the vehicle as I can\u2019t know if the brakes will function.  Brake reliability is a life-threatening safety issue, yet Dodge is telling me to ignore the vehicle\u2019s safety warnings.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11428036,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2021","dateComplaintFiled":"08/06/2021","vin":"3C6LRVBG3ME","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"August 6, 2021  NHTSA Safety Issue ID: 21V3960000   As a first-time purchaser of an RV, what I had hoped would be an answer to some of my life\u2019s difficulties has turned out to be a nightmare. I walked into nothing less than a predatory vehicle purchasing experience with General RV in Ashland VA and the worst customer care experience ever from Thor Motor Coach, based in Elkhart, IN. Currently, I am stuck with a brand new 2022 Thor Scope Class B RV that has been sitting in my driveway since the day I purchased it on June 29th, 2021.  Between July 1st and July 7th 2021, I have spoken with Thor Motor Coach customer care many times. On July 15th, I wrote a letter to Thor and delivered it by email per a rep's suggestion.  1.There\u2019s a Safety Recall on Thor Motor Coach Scope 18M   I learned through the Thor Motor Coach owner\u2019s blog that there is a safety recall on some of the Thor Scope 2022 vehicles. The article dated June 5th 2021 https://www.rvtravel.com states that letters would go out to owners about the safety recall by July 26th 2021. I contacted Thor Motor Coach and spoke to a customer care rep, who verified on July 12, 2021, that there is a safety recall on the VIN associated with the vehicle I purchased, specifically that the Flex 190 solar panel junction box may overheat due to an electrical short and cause a fire and potential injury.   Thor Motor Coach customer care recommended that I not drive the vehicle due to the safety recall, so in addition to the low clearance generator/batteries, and bottoming out issue that I've reported to NHTSA, the vehicle is not in safe driving condition and therefore remains in my driveway. To date, I have not received any written notification about the problem nor potential unsafe condition of the vehicle although NHTSA has posted notices under the Safety Issue ID number 21V3960000, but not the VIN.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11423695,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2021","dateComplaintFiled":"07/07/2021","vin":"3C6LRVBG3ME","components":"SUSPENSION,STRUCTURE,UNKNOWN OR OTHER","summary":"Vehicle bottomed out and lodged on concrete entering driveway. Thor Scope Ram Promaster 1500 Chassis sits low and Thor installed Cummins Onan generator and 2 Trojan batteries under the chassis, that sit 2 or more inches below the rear axle against the Cummins install guidelines. The generator needs 6 to 8 inches for ventilation according to manual and RV mechanics. Both generator and batteries collocated together coming in contact with road debris, objects, water on roadways may cause critical failure of systems resulting in hazardous conditions (stalling, loss of control, fire, explosion) to drivers.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11407908,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2021","dateComplaintFiled":"04/13/2021","vin":"3C6MRVJG4ME","components":"SEAT BELTS","summary":"THE BACK SEATBELTS SEIZE UP AND NO LONGER EXTEND. THIS CAN HAPPEN AT ANY TIME. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE FORUMS AND SOMEONE EVEN POSTED A VIDEO DESCRIBING THE ISSUE BEING RELATED TO THE LEVELING FEATURE IN THE SEATBELT MECHANISM NOT FUNCTIONING CORRECTLY: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO6BNJE-LKK","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}