{"count":76,"message":"Results returned successfully","results":[{"odiNumber":11738594,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2026","dateComplaintFiled":"05/18/2026","vin":"3C6TRVNG8HE","components":"ENGINE","summary":"COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt sheared. The bracket separated from the transmission, the powertrain dropped on the driver side, the left front CV axle pulled out of the transaxle, and transmission fluid loss occurred. The transmission case casting also appears cracked at the bracket mounting boss. All failed components are preserved and available for inspection. SAFETY RISK: Failure occurred during LOW-SPEED MANEUVERING. Had it occurred at highway speed, the dropped powertrain and separated front drive axle could have caused loss of vehicle control, sudden disabling of the vehicle in traffic, and roadway debris from dragging components. Industry-published cases describe identical failures at 40+ mph (Certified Transmission, May 2019). Multiple owner reports of the same failure exist for 2015-2021 ProMasters. CONFIRMED BY: Failure confirmed by visual inspection at an independent service facility. The failure mode matches FCA Service Bulletin 23-022-19 (8/27/2019), which warns the bracket fasteners are torque-to-yield, single-stage, one-time use, and that reuse can lead to bracket bolt failure. The TSB is classified Information Only \u2014 no recall has been issued. INSPECTED BY: Inspected by the owner and an independent repair technician. Not yet inspected by the manufacturer, police, or insurance. The vehicle had recent service in the transmission area; whether the one-time-use fasteners specified by the TSB were replaced during that service is under investigation. WARNING SIGNS: None. No warning lamps, messages, or symptoms preceded the failure. Given the documented failure mode, manufacturer service bulletin, and multiple owner reports of identical failures across model years, a formal investigation into a potential safety recall is requested.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11719802,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2024","dateComplaintFiled":"02/23/2026","vin":"3C6TRVAG6HE","components":"ELECTRICAL SYSTEM","summary":"Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to Valvoline, where the odometer was reported in 2018 February 2023 at 346,000. The contact purchased a Carfax report, which indicated that the mileage was 346,544 in January 2023. In addition, the dealer was made aware of the discrepancy, and the contact was informed that the vehicle would be collected, and the sale would be voided; however, the down payment would not be returned.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11703640,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2025","dateComplaintFiled":"12/08/2025","vin":"Zfberfab2h6","components":"ENGINE","summary":"Vehicle is failing oil consumption test at 97,571 miles. They are saying it\u2019s burning excessive oil due to failed piston which ran had an open recall for . I\u2019d like my vehicle to be considered for oil consumption test and possible motor replacement.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11668186,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2025","dateComplaintFiled":"06/20/2025","vin":"ZFBERFAB6H6","components":"ENGINE","summary":"The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to the oil consumption test, whenever the vehicle was started, the vehicle vibrated abnormally. The contact inspected the vehicle and found that the oil level was low. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11662389,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2025","dateComplaintFiled":"05/21/2025","vin":"3C6URVJG3HE","components":"ENGINE AND ENGINE COOLING,EQUIPMENT","summary":"The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11650681,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/26/2025","vin":"3C6TRVDG3HE","components":"POWER TRAIN","summary":"I am the original owner of a 2017 Dodge ProMaster made by Chrysler.  My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed.  In the beginning I  had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lower Chrysler representative, who then had me talk to her supervisor. This representative said that there was no forwarding phone contact number for their complaint department and she gave me an address with a US mail PO Box for Chrysler in Auburn Hills, MI.  No transmission should go out at 37,000 miles. My dealer is charging me $9000 USD for the transmission repair!  A review of social media (Facebook) by various ProMaster owners has lead me to contact you. Groups on Facebook such as ProMaster Owners and Roadtrek  ProMaster Class B RV owners have complained about transmissions going out.  From what I understand, Chrysler has recalled vehicles from 2019 model years up through maybe 2023, for transmission issues. Why the 2018 model year was not included is beyond me. It is also my understanding that Chrysler is now building  a completely new transmission for vehicles built since the current model year. Previous owners like me will have to settle fro re-manufactured transmissions from Chrysler.  I am sure the NHTSB has been contacted by people like me. There are hundreds of us with transmission issues which can be considered driving safety issues.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11650046,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2025","dateComplaintFiled":"03/24/2025","vin":"ZFBERFAB6H6","components":"UNKNOWN OR OTHER","summary":"It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11648025,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2025","dateComplaintFiled":"03/13/2025","vin":"3C6TRVBG6HE","components":"STEERING,ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds.  The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, especially in traffic and during turns.  Another major safety risk is water intrusion onto the engine fuse box. While driving at highway speeds, water poured into the fuse box, causing electrical shorting. This led to severe overheating that burned my windshield wiper wiring, making the wipers inoperable and drastically reducing visibility. Surrounding wires also melted, posing a significant fire hazard. The sudden electrical failure and loss of visibility created an extremely dangerous situation.  Additionally, water pooling on the transmission can drain into the breather hole, allowing significant water intrusion into the transmission fluid. This can cause erratic shifting, transmission failure, or complete power loss. At highway speeds, this can lead to sudden deceleration or loss of acceleration, putting drivers and others at serious risk.  This issue has been experienced by multiple owners and confirmed by independent service centers. It is not a DIY repair\u2014the defective cowl design allows excessive water ingress. There are no warning lights or messages before failure, only sudden and dangerous symptoms once water intrudes.  This is a major safety concern, particularly at highway speeds, where sudden power steering loss, electrical failure, or transmission issues can lead to catastrophic consequences. Immediate investigation and corrective action are necessary to prevent accidents, injuries, or fatalities.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11645606,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"02/28/2025","vin":"ZFBERFBB9H6","components":"ENGINE","summary":"The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The \"General Warning Light\u201d was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11645069,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2025","dateComplaintFiled":"02/26/2025","vin":"ZFBERFAB6H6","components":"ENGINE","summary":"Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report.  I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11634291,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"01/06/2025","vin":"3C6TRVBG4HE","components":"SERVICE BRAKES,ENGINE","summary":"Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11614481,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2024","dateComplaintFiled":"09/13/2024","vin":"3C6TRVAG5HE","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"There\u2019s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This is affecting my livelihood. So far the dealer and manufacturer have only wanted to charge me for any additional diags or repairs when my vehicle was running great until this incident. The vehicle is unsafe to drive and the recall report stated the engine could catch fire. I took my vehicle to the dealer, a second time to see what they could do for me, Just to find out, they only wanted to charge me for multiple diagnostic diagnosis and would have me wait. At least a week before they could even begin touching my vehicle also refusing to give me a loaner vehicle in the meantime.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11614112,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2024","dateComplaintFiled":"09/11/2024","vin":"3C6TRVAG5HE","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"What happened:  While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall.  After the recall repair was completed, I picked up my vehicle from the dealer. On my way home, I noticed a loss of power, poor acceleration, and engine shaking, especially after the engine had been off for a few hours. I replaced the thermostat and radiator myself, but I believe the overheating caused internal engine damage, potentially a blown head gasket, cracked, or warped heads.  Additionally, before taking the vehicle back to the dealer, I noticed the newly installed cooling fans (replaced under the recall) stopped working again. Despite all these issues clearly being related to the initial fan failure and overheating, the dealer is now charging me for further repairs and is not addressing the underlying problem with the cooling system. The fact that the cooling fans have a recall due to failure and have caused other issues are trying to tell me I\u2019m responsible. They wouldn\u2019t give me a loaner vehicle while they were performing the initial recall repair or now since I\u2019ve taken it back.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11606772,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2024","dateComplaintFiled":"08/06/2024","vin":"ZFBERFAB6H6","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11606314,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2024","dateComplaintFiled":"08/04/2024","vin":"ZFBERFBB4H6","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE","summary":"My radio  dont work  i can see the camera to be reversed","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11573013,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2024","dateComplaintFiled":"02/20/2024","vin":"3C6TRVAG6HE","components":"ENGINE","summary":"Both cams need to be replaced.  Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017.  Henry Miller Dodge Ram is where my vehicle is currently at and who advised the issues at hand.  The check engine light comes on and computer shows misfire.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11529348,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2023","dateComplaintFiled":"06/28/2023","vin":"ZFBERFAB4H6","components":"UNKNOWN OR OTHER","summary":"The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road.  Flames came out under dash and in engine compartment.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11527396,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"06/16/2023","vin":"3C6TRVDG5HE","components":"ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT","summary":"The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure.  The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11526688,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2022","dateComplaintFiled":"06/12/2023","vin":"3C6URVJG9HE","components":"ELECTRICAL SYSTEM,ENGINE","summary":"2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles.  6/4/20 Recall WOO shifter cable replaced.  11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can\u2019t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears? - some cause putting into \u201climp mode\u201d? This is dangerous situation?","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11525077,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2023","dateComplaintFiled":"06/02/2023","vin":"3C6URVJG7HE","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11507768,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2023","dateComplaintFiled":"02/17/2023","vin":"3C6TRVDG3HE","components":"SEAT BELTS","summary":"2017 RAM PROMASTER 2500. CONSUMER WRITES IN REGARD TO DEFECTIVE SEATBELT. THE CONSUMER STATED THE RECALL WAS ON BACKORDER AND NOT ABLE TO REPAIRED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11486022,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2022","dateComplaintFiled":"09/23/2022","vin":"3C6TRVDG7HE","components":"ENGINE AND ENGINE COOLING","summary":"2017 RAM PROMASTER. CONSUMER WRITES IN REGARD TO ENGINE COOLING FAN SAFETY RECALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11467434,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2022","dateComplaintFiled":"06/03/2022","vin":"ZFBERFAB3H6","components":"ENGINE","summary":"Oil consumption issue causing engine to stall without warning while driving. Burning through 2 quarts every 1000 miles.  Almost caused 2 accidents so far.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11452319,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2022","dateComplaintFiled":"02/16/2022","vin":"3c6trvag9he","components":"POWER TRAIN","summary":"Catastrophic flywheel failure. Small noise turned to large noise in a day.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11452127,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2022","dateComplaintFiled":"02/15/2022","vin":"3c6urvjg9he","components":"STRUCTURE","summary":"The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported. The contact sustained property damage side of his garage and the siding of the garage had become warped due to the fire. The vehicle had yet to be removed from the property and had been deemed a total loss. The contact posted pictures of his damaged vehicle to an online forum and the manufacturer reached out to him for assistance. The contact was asked if he would like a team to come to his home to investigate the cause of the failure; the contact had yet to make arraignments for the finding. The contact stated that the rear passenger side of the trailer; however, the cause of the failure had yet to be determined. The failure mileage was approximately 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441596,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2021","dateComplaintFiled":"11/24/2021","vin":"3c6trvcg5he","components":"SERVICE BRAKES","summary":"parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased extended warrantee says nothing that fails due to \"rust\" is covered. Manufacturer has changed the design of the failed part but takes no responsibility, or issued advisory statements or recall. I purchased this vehicle brand new, am meticulous on upkeep and keeping it clean. All scheduled maintenance  has been with the dealer. There were 3 other Promasters in the dealer lot who had the same issues.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11432883,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2021","dateComplaintFiled":"09/14/2021","vin":"3C6TRVDG3HE","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their \"heavy duty\" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11424290,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2020","dateComplaintFiled":"07/11/2021","vin":"3C6TRVAGXHE","components":"POWER TRAIN,ENGINE","summary":"The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11407080,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2021","dateComplaintFiled":"04/08/2021","vin":"3C6TRVDGXHE","components":"ENGINE","summary":"THE ETC WARMING LIGHT WILL COME ON AND THE VAN WILL DECREASE POWER MOMENTARILY , I USUALLY PULL OVER, TURN THE ENGINE OFF AND THEN BACK ON. THAT LIGHT GOES OUT AND THEN THE CHECK ENGINE LIGHT WILL COME ON AND STAY ON. AFTER SEVERAL STARTS AND STOPS THE CHECK ENGINE LIGHT GOES OUT. DEALER FIXED IT LAST WEEK BUT THE RED FLASHING LIGHTS CAME ON AGAIN AS WELL AS THE CHECK ENGINE LIGHT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11403469,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"03/17/2021","vin":"ZFBERFAB9H6","components":"ENGINE","summary":"MY VAN HAD A RECALL INVOLVING THE COOLING FAN, IT WAS REPAIRED.  AT APPROXIMATELY 25,000 I HAD A CHECK ENGINE LIGHT, THE DEALER SAYS IT'S THE THERMOSTAT NEEDING REPLACED ($588.00!!!??? AT UNDER 26,000 MILES???!!!)  THE TEMP GAUGE ALWAYS SITS RIGHT AT THE HALFWAY MARK, THIS CAN'T BE RIGHT BUT THEY SAID THAT'S TO BE EXPECTED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11396757,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2021","dateComplaintFiled":"02/18/2021","vin":"3C6TRVAG8HE","components":"ENGINE","summary":"WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED.  AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11396420,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2020","dateComplaintFiled":"02/16/2021","vin":"3C6TVRDG2HE","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"RECALL NHTSA # 19V-818 COOLING FAN MODULE CAN FAIL CAUSING VEHICLE FIRE.  RECALL NHTSA # 20V-036 SHIFTER CABLE. UNINTENDED VEHICLE MOVEMENT WHICH CAN CAUSE A CRASH.   DEALER AND DODGE ARE NOT WILLING TO CORRECT THE ABOVE.  I AM CONCERNED ABOUT SAFE OPERATION OF MY VEHICLE","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11394730,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2021","dateComplaintFiled":"02/04/2021","vin":"ZFBERFBBXH6","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITH THE TAG LIGHT WARNING LIGHT ILLUMINATED. AFTER WAITING FOR SEVERAL MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (11477 NORTHPARK DR, GULFPORT, MS 39503, (228) 896-1515) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V202000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,787.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11390990,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2019","dateComplaintFiled":"02/01/2021","vin":"ZFBERFAB3H6","components":"ENGINE","summary":"EXCESSIVE OIL CONSUMPTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11378415,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2020","dateComplaintFiled":"12/08/2020","vin":"3C6TRVDG2HE","components":"ENGINE","summary":"LOCAL DEALER, SUNSR DODGE, NOT RESPONSIVE TO COMPLETING RECALLS. NHTSA RECALL# 19V818 AND 20V-036.    ANDREW HODGSON  SARASOTA FL  AJHODGSON54@GMAIL.COM","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11376990,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2020","dateComplaintFiled":"11/29/2020","vin":"3C6TRVDG4HE","components":"EXTERIOR LIGHTING","summary":"THE HEADLAMPS HAVE BEEN REPLACED MULTIPLE TIMES, WAY MORE THAN THEY SHOULD NEED. WE REPLACED THE DRIVERS SIDE LOW BEAM IN DECEMBER 2019, APRIL 2020 AND NOW IT IS IT OUT AGAIN - NOVEMBER 2020. IN ADDITION, THERE ARE NO WARNING LIGHTS TO LET THE DRIVER KNOW THE LOW BEAM LIGHT IS OUT. OUR VEHICLE ONLY HAS 44800 MILES ON IT. PLEASE INVESTIGATE AS HEAD LANPS ARE EXPENSIVE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11374981,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2020","dateComplaintFiled":"11/17/2020","vin":"3C6TRVAG7HE","components":"WHEELS,SERVICE BRAKES","summary":"I HAD THE VEHICLE SERVICED UNDER A DIFFERENT RECALL NOTICE AND WHEN IT WAS PICKED UP FROM THE DEALER THE EMERGENCY BRAKE WOULD NOT DISENGAGE. I TRIED TO DRIVE THE VEHICLE AND IT MADE A LOUD SOUND FROM THE DRIVER SIDE REAR WHEEL AND ON INSPECTION THE DEALERSHIP DETERMINED THAT WHEN THE EMERGENCY BRAKE WAS RELEASED IN THE CAB BUT IT WAS NOT RELEASING AT THE BACK DRUM. THIS COULD HAVE CAUSED A FIRE, DAMAGE TO THE VEHICLE, OR A WRECK IF THE BRAKE HAD ENGAGED DURING DRIVING OR HAD NOT FULLY DISENGAGED PRIOR TO DRIVING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11360452,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2020","dateComplaintFiled":"09/22/2020","vin":"3C6TRVDGXHE","components":"ELECTRICAL SYSTEM,ENGINE","summary":"HAD THE VAN SERVICED PER THE RECALL FOR THE ENGINE COOLING FAN ISSUE.   TOOK TO THE DEALERSHIP I PURCHASED FROM.   AFTER DRIVING AWAY FROM THE DEALERSHIP AND GETTING ABOUT 50 MILES DOWN THE ROAD THE SERVICE ENGINE LIGHT CAME ON.   I COULD NEVER GET AHOLD OF THE DEALERSHIP AGAIN.  DON JACKSON IN ATLANTA.  THEY WOULD NEVER RETURN CALLS.   I TOOK TO ANOTHER DEALERSHIP AND THEY SAY IT'S THE ENGINE COOLING FAN RELAY IS SHOT.   I DID NOT HAVE THIS PROBLEM BEFORE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11354711,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2020","dateComplaintFiled":"09/11/2020","vin":"3C6URVJG9HE","components":"POWER TRAIN,ENGINE","summary":"2017 RAM PROMASTER 3500. CONSUMER WRITES IN REGARDS TO TWO NHTSA SAFETY RECALLS 20V-036 AND 19V-818. *LD    THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS. *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11331560,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2020","dateComplaintFiled":"06/29/2020","vin":"3C6TRVDG5HE","components":"ENGINE AND ENGINE COOLING,EQUIPMENT","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN CHRYSLER JEEP DODGE RAM (# 1001 N. MILLER ST, WENATCHEE, WA 98801) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11324899,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"05/17/2020","vin":"3C6TRVDGXHE","components":"STEERING","summary":"FRONT DRIVER SIDE CV AXEL FAILING. MAJOR STEERING JIGGLE AND TIRE WOBBLE ANYWHERE FROM 30-65MPH ON STRAIGHT AWAYS AND ESPECIALLY ON CORNERS. HAVE STOPPED OPERATING THE VEHICLE UNTIL PART IS REPLACEABLE, UNFORTUNATELY NATION WIDE BACKORDER HAPPENING NOW, APPARENTLY BECAUSE THIS IS HAPPENING TO LOTS OF THESE MODELS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11324145,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2019","dateComplaintFiled":"05/11/2020","vin":"3C6TRVNG8HE","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"RECALL NUMBERS  W00 AND VB2 FROM FCA HAVE NOT BEEN REPAIRED IN A TIMELY MANNER. THE RECALL LISTED VB2 IS OF PARTICULAR CONCERN AS \"A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE THE VEHICLE, AS WELL AS PROPERTY DAMAGE\" . I HAVE CONTACTED FCA AND THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE NOT YET GIVEN ME NOTICE AS TO WHEN THE CAR MAY BE FIXED. ADDITIONALLY THEY ARE NOT OFFERING ME RENTAL CAR SO I CAN SAFELY DRIVE AS I FEEL UNSAFE DRIVING THIS VEHICLE. IN CALIFORNIA THE LEMON LAWS CAN BE USED AFTER 2 INSTANCES OF REPAIRS, THIS WILL BE THE 3RD REPAIR NEEDED FOR THIS VEHICLE. I HAVE TRIED TO BE PATIENT BUT AS YOU CAN SEE ITS BEEN OVER 5 MONTHS SINCE THE FIRST RECALL AND  2 MONTHS SINCE THE SECOND RECALL. I AM CURRENTLY DRIVING THE CAR AS NEEDED TO GROCERY SHOP AND NEVER GOING OUT OF TOWN AS THE RISK OF BREAK DOWN OR FIRE, ESPECIALLY FOR THE A/C COOLING UNIT, IS TOO GREAT ESPECIALLY WITH THE SUMMER MONTHS HERE IN CALIFORNIA ALREADY STARTED. *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11322275,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"04/26/2020","vin":"3C6TRVDG5HE","components":"UNKNOWN OR OTHER,ENGINE","summary":"WAITING ON A FIX FOR 3 RECALLS","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11320031,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/1920","dateComplaintFiled":"04/02/2020","vin":"3C6URVJG8HE","components":"POWER TRAIN,ENGINE","summary":"2 RECALLS  W00 AND VB2... NO ACTION TAKEN AND NO DATES FOR REMEDY.  THEY GIVE ZERO INFORMATION.  CANNOT SELL VEHICLE AND DANGEROUS TO USE.  WILL NOT TELL YOU HOW LONG ISSUE HAS BEEN PENDING","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11320058,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"04/02/2020","vin":"3C6TRVDG5HE","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"HAVE RECEIVED 2 RECALLS FROM FCA (VB2: ENGINE COOLING FAN MAY SEIZE LEADING TO VEHICLE FIRE AND W00: TRANSMISSION SHIFTER CABLE MAY SEPARATE, DISCONNECTING SHIFTER FROM TRANSMISSION RESULTING IN INABILITY TO SHIFT TRANSMISSION). THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE AND REMEDY AVAILABILITY IS UNKNOWN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11318707,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/29/2020","dateComplaintFiled":"03/19/2020","vin":"3C6TRVDG1HE","components":"STEERING,SUSPENSION","summary":"UPPER BEARING PLATES RUSTED OUT AT LOW MILEAGE,MAKING VAN UNEXPECTEDLY PULL IN WHICHEVER DIRECTION IT WAS STEERED LAST AS SUSPENSION SPRINGS DID NOT RETURN TO CENTER. COST $1500.00 TO REPAIR. MECHANIC STATED THAT DEALER HAD PLENTY OF THESE  PARTS ON HAND WHICH HE FOUND SUSPICIOUS AS TRUCK IS ONLY THREE YEARS OLD, INDICATING THAT THIS IS PROBABLY A COMMON PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11318497,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2020","dateComplaintFiled":"03/17/2020","vin":"3C6TRVDG4HE","components":"POWER TRAIN","summary":"WE HAVE HAD TWO MAJOR TRANSMISSION REBUILD.  FIRST TIME, ON 11/30/18 WAS DRIVING AND BIG NOISE AND TRANSMISSION QUIT WORKING PROPERLY.  IT WAS TOWED TO TRANS-KING TRANSMISSION SHOP.  IT WAS FIXED ON 1-15-2019 AND COST ME $4096.04  THE SECOND OCCURRENCE WAS AGAIN BIG NOISE AND TRANSMISSION WOULDN'T WORK.  ON 2/21/2020 HAD IT TOWED TO SAME TRANSMISSION SHOP BECAUSE IT WAS STILL UNDER THEIR WARRANTY OF 3 YEARS OR 100,000 MILES.  THEY FIXED IT UNDER WARRANTY - NO COST TO ME - AND ALSO HAD TO FIX RADIATOR.  THE TRANSMISSION SHOP RESEARCHED THIS PROMASTER 2500 AND FOUND THAT IT HAS A MINIVAN TRANSMISSION BUT A TRUCK CHASSIS.  THE FLYWHEEL WAS DESTROYED BOTH TIMES.  TRANS-KING TRANSMISSIONS WILL NOT PAY FOR THIS PROBLEM AGAIN.  PLEASE SEE BOTH INVOICES I HAVE ATTACHED AND READ THE PRINTED VEHICLE INSPECTION FORM ON HOW CHRYSLER NEEDS TO DEAL WITH THIS PROBLEM.  ADDITIONALLY, WE HAVE HAD 3 CRACKED WINDSHIELDS (FREEWAY DRIVING ONLY), AND SEVERAL HEADLIGHTS HAVE GONE OUT.  WE GOTTA DUMP THIS DOG, I STILL OWE A LOT OF MONEY ON IT.  PLEASE CONTACT THE CONTACT PERSON AT TRANS-KING - HE WILL REMEMBER THIS VEHICLE QUITE WELL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11312059,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2020","dateComplaintFiled":"02/28/2020","vin":"3C6TRVAG8HE","components":"EXTERIOR LIGHTING","summary":"HEADLIGHT BULBS AND SOCKETS ARE BURNING OUT CHANGED OUT BOTH SIDES WITHIN LESS THAN 6 MONTHS OF EACH OTHER. LAST WEEK RIGHT HEADLIGHT BULB IN A WEEK THE LEFT SIDE WENT OUT????","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11309566,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2019","dateComplaintFiled":"02/16/2020","vin":"3C6TRVBG4HE","components":"ENGINE","summary":"I HAD THE COOLING FAN ASSEMBLY REPLACED DUE TO A NOISE AND NOTICEABLE HEAT COMING FROM THE ENGINE AT 68262 MILES. I LATER RECEIVED A LETTER STATING FCA WAS DOING A RECALL ON THIS ENGINE COMPONENT. APPROXIMATELY 7,000 MILES OR A MONTH AND A HALF LATER, I WAS GETTING A ENGINE VIBRATION AND GOT A CHECK ENGINE LIGHT COME ON. I DID A DIAGNOSTIC SCAN AND IT SAID MISFIRE IN CYLINDER 2. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY INFORMED ME THAT IT WAS THE CYLINDER HEAD THAT WAS BAD AND WOULD HAVE TO BE REPLACED. I ASKED THEM IF THE COOLING FAN RECALL WOULD HAVE CAUSED THIS BUT THEY SAID NO IMMEDIATELY. MY VEHICLE HAS NOW SAT AT THE DEALERSHIP BECAUSE THEY CANT FIND PARTS TO EVEN REPAIR THIS ISSUE. THEY WILL NOT CONFIRM IF THIS IS A COMMON PROBLEM BUT THIS MUST BE A HUGE PROBLEM IF THEY CANT EVEN FIND PARTS ANY WHERE TO HAVE IT REPAIRED.  THIS VEHICLE IS JUST A LITTLE PAST ITS WARRANTY AND SHOULD BE COVERED DUE TO THE FACT IT WAS A RECALL ISSUE THAT MORE THAN LIKELY CAUSED THE CYLINDER HEAD FAILURE. THE LAST TIME I RECEIVED A EMAIL FROM FCA WAS TWO WEEKS AGO AND THEY STATED THAT THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE TO REPAIR MY VEHICLE. I BELIEVE THIS IS A HUGE SAFETY ISSUE IF THEIR RECALL ISSUE IS CAUSING FURTHER DAMAGE AND CAUSING THE ENGINES TO OVER HEAD TO CAUSE CYLINDER HEAD FAILURE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11306443,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2020","dateComplaintFiled":"02/01/2020","vin":"3C6TRVDG1HE","components":"ENGINE","summary":"01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES.  A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE THE HOUSE. 911 WAS CALLED AND FIREMEN WORKED FOR 3 HOURS TO PUT OUT THE FLAMES. HAD THE CAMPERVAN BEEN PARKED NOSE TO THE HOME, THE HOME WOULD HAVE CAUGHT FIRE, THE JEEP PARKED WITHIN 3 FT OF CAMPER MELTED THE REAR PANELS, NOT KNOWN YET IF IT IS A TOTAL LOSS.  THE CAMPER HAD BEEN USED ONLY FOR TRANSPORT, NOT CAMPING. 9000 MILES. NO ALTERATIONS AND AN ADDED REAR CAMERA. IT HAD SAT IN PLACE 4 WEEKS IN DECEMBER IN MID 40'S DEGREE WEATHER. IT WAS LIGHTLY RAINING WHEN IT BURNT. THE BURN LANDED THE ENGINE ON THE GROUND. ACCESS TO THE BATTERY COMPARTMENT WAS DIFFICULT FOR FIREMEN. PARKED IN GRAVELED DRIVEWAY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11289498,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2019","dateComplaintFiled":"12/16/2019","vin":"3C6URVJG0HE","components":"POWER TRAIN","summary":"SUDDEN AND COMPLETE LOSS OF THE TRANSMISSION WHILE ON THE INTERSTATE GOING 65 MPH.  NO WARNING.  FORTUNATELY WAS ABLE TO COAST TO A STOP ON AN EXIT RAMP.  COULD HAVE CAUSED A SERIOUS ACCIDENT.  VEHICLE HAD 40,751 MILES.  REPAIR COVERED UNDER WARRANTY.  THERE SHOULD HAVE BEEN A RECALL FOR THIS.  OTHERS HAVE HAD THE SAME ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11268897,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2018","dateComplaintFiled":"10/16/2019","vin":"3C6URVJG2HE","components":"ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER VAN. WHILE DRIVING DOWN A LARGE HILL, THE BRAKE LIGHT ILLUMINATED FOR NO APPARENT REASON. AN UNKNOWN DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY. THE ONLY WAY TO TURN OFF THE LIGHT WAS BY TURNING OFF AND RESTARTING THE VEHICLE. THE VEHICLE WAS A CONVERTED 2017 RAM 355 CARGO VAN BY WINNEBAGO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND HAS CONTINUED TO BE A PROBLEM.*CW*JB","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11245168,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2019","dateComplaintFiled":"08/20/2019","vin":"3C6TRVAG7HE","components":"EXTERIOR LIGHTING,STRUCTURE,LATCHES/LOCKS/LINKAGES","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER 1500. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE WAS DETACHED AND THE REAR DOOR LATCH WAS FRACTURED AND FAILED TO OPEN OR CLOSE. IN ADDITION, THE PASSENGER SIDE SLIDING DOOR WAS FRACTURED. FURTHERMORE, WHILE DRIVING, THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE WITHOUT WARNING AND A \"LIGHT OUT\" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM TAMPA (24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WHERE IT WAS DIAGNOSED THAT THE DOOR'S A FRAME WAS DETACHED FROM THE HINGE AND THE HEADLIGHTS WERE OUT. THE VEHICLE WAS NOT REPAIRED.  THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59674601. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11241135,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2019","dateComplaintFiled":"08/01/2019","vin":"ZFBERFAB0H6","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11234008,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2019","dateComplaintFiled":"07/22/2019","vin":"3C6TRVAG1HE","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"CONTINUALLY BLOWS HEADLIGHTS ON EITHER SIDE FOR NO APPARENT REASON.    I HAVE REPLACED ALL OF THEM, INCLUDING THE BRIGHTS","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11233537,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2019","dateComplaintFiled":"07/20/2019","vin":"3C6TRVDG2HE","components":"POWER TRAIN","summary":"WHEN SHIFTING FROM PARK TO DRIVE, AFTER STARTING VEHICLE THAT HAS BEEN OFF FOR HOURS, THE TRUCK WILL ABRUPTLY LURCH FORWARD AND BE RESISTANT TO BRAKING. ONLY WAY TO SETTLE IT DOWN IS SHIFTING INTO NEUTRAL. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I'VE OWNED IT.  BOUGHT IT AT 13,000 MI. IT'S NOW AT 25,000 MI.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11233326,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2019","dateComplaintFiled":"07/19/2019","vin":"3C6TRVDG8HE","components":"VISIBILITY/WIPER","summary":"MY PASSENGER SIDE WINDOW RANDOMLY FELL DOWN HALFWAY. AT THE TIME THE VEHICLE HAD NOT BEEN DRIVEN OR OPENED FOR 3 DAYS. WE HAPPEN TO BE OUTSIDE WHEN IT OCCURRED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11209741,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2019","dateComplaintFiled":"05/24/2019","vin":"3C6TRVAG2HE","components":"POWER TRAIN","summary":"WHEN THE VEHICLE IS BEING DRIVEN ON A ROAD AT POSTED SPEED LIMITS AND THE VEHICLE IS TRAVELING DOWNHILL THE AUTOMATIC TRANSMISSION WILL OFTEN DOWNSHIFT TWO GEARS CAUSING THE ENGINE TO OVER REV UNCONTROLLABLY OFTEN TO 4000 REVOLUTIONS PER MINUTE.     FURTHERMORE, THE AUTOMATIC TRANSMISSION WILL NOT SHIFT TO A HIGHER GEAR DURING THIS TIME UNLESS THE DRIVER ACCELERATES HARD WHILE ALREADY BEING IN A SITUATION OF OVER REVVING THE ENGINE.    THE AUTOMATIC TRANSMISSION WILL NOT RESPOND TO MANUALLY SELECTED GEAR SHIFTS DURING THESE \"OVER REVVING\" EVENTS.    THE AUTOMATIC TRANSMISSION WILL EVENTUALLY UP SHIFT AFTER SEVERAL SECONDS OF EXCESSIVE REVVING AND ENGINE SPEED WILL BECOME NORMAL AGAIN ONCE THE VEHICLE IS TRAVELING ON A FLATTER ROADWAY. THESE \"OVER REVVING\" EVENTS CAN HAPPEN SEVERAL TIMES TRAVELLING DOWN A LONG INCLINE AND ONLY HAPPEN WHILE GOING DOWNHILL.    THESE \"OVER REVVING\" EVENTS, WHERE THE AUTOMATIC TRANSMISSION UNNECESSARILY DOWNSHIFT SEVERAL GEARS WHILE TRAVELING AT POSTED SPEED LIMITS ARE EXTREMELY DANGEROUS. THE VEHICLE AT TIMES HAS BECOME UNSTABLE DUE TO ENGINE BRAKING, ON ROADS WITH WINTRY AND WET ROAD CONDITIONS. SEVERAL DRIVERS OF THESE VEHICLES HAVE EXPERIENCED SIMILAR EVENTS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11207203,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2019","dateComplaintFiled":"05/13/2019","vin":"3C6TRVDG0HE","components":"ELECTRICAL SYSTEM","summary":"COOLING FAN 3 BEARING FAILED 1 YEAR AFTER PURCHASE, P0482 P0696 CEL CAME ON, NO TSB'S NO RECALLS, NO INFORMATION ON WIRING DIAGRAMS AVAILABLE. REPLACED FANS WITH NEW FANS AND ALL RELAYS AND SHROUD AND SENSORS, NOT UNDER WARRANTY, NOW FANS DON'T WORK AT ALL, CEL STILL ON 696 AND 482 EVEN AFTER RESET.  COUNTLESS GOOGLE SEARCH RESULTS WITH SAME PROBLEM.  FEELS LIKE THIS SHOULD BE A RECALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11180229,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2019","dateComplaintFiled":"02/15/2019","vin":"3C6TRVAG3HE","components":"POWER TRAIN","summary":"AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11171715,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2019","dateComplaintFiled":"01/23/2019","vin":"","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED TO STOP AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CALIPERS WERE LOCKED AND NEEDED TO BE REPLACED. THE ROTOR, PINS, AND BRAKE PADS WERE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 19,414. THE VIN WAS UNKNOWN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11166263,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2019","dateComplaintFiled":"01/10/2019","vin":"3C6TRVDG2HE","components":"EXTERIOR LIGHTING","summary":"HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11152883,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2018","dateComplaintFiled":"11/20/2018","vin":"3C6URVJG0HE","components":"ELECTRICAL SYSTEM","summary":"AMBIENT TEMP SENSOR FAILURE IN MIRROR..NOT A SERVICEABLE SENSOR..MUST REPLACE THE ENTIRE UNDAMAGED MIRROR AT A COST OF $ 389.00 DOLLARS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11140542,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2018","dateComplaintFiled":"10/16/2018","vin":"6J345767","components":"EXTERIOR LIGHTING","summary":"HEADLAMP BULB OUT OF WORK","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11120428,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2018","dateComplaintFiled":"08/16/2018","vin":"3C7WRVLGXGE","components":"VISIBILITY/WIPER","summary":"I PURCHASED NEW A 2017 WINNEBAGO TREND MOTORHOME ON A 2016 RAM PROMASTER  CHASSIS. THE OUTSIDE REAR VIEW MIRRORS COME IN 2 PARTS.  THE LOWER MIRROR DUE TO AN  ENGINEERING ERROR CAN NOT MOVE OUT FAR ENOUGH TO PERMIT A SAFE VIEW OF TRAFFIC. ESSENTIALLY IT AFFORDS MOSTLY A VIEW OF THE BODY OF THE VEHICLE.  THE LOCAL DODGE AGENCY AGREES BUT UPON CONTACT OF DODGE AND WINNEBAGO NEITHER WILL FURNISH A MIRROR TO GIVE ME A SAFE VIEW.    LANE*JS *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11120032,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"08/15/2018","vin":"3C6TRVDG6HE","components":"ELECTRICAL SYSTEM,ENGINE","summary":"HEAD LIGHT BULB  ELECTRICAL SHORT BLOWING LIGHTS OUT ALL THE TIME.  READ ONLINE COMPLAINTS.  THOUSANDS OF COMPLAINTS FOR THE HEADLIGHT BULBS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11073437,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2017","dateComplaintFiled":"02/17/2018","vin":"3C6URVJGXHE","components":"ELECTRICAL SYSTEM,ENGINE","summary":"1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS  2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT NORMAL  3 ENGINE HAVE SOME VIBRATION SHAKING LOOKS LIKE LOOSING POWER","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11067425,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"02/07/2018","vin":"ZFBERFBB0H6","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11065393,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2017","dateComplaintFiled":"01/27/2018","vin":"ZFBERFBB2H6","components":"STRUCTURE","summary":"SLIDING DOOR ON THE PASSENGER SIDE UNLATCHES WHILE DRIVING .NO LOGICAL CONNECTION TO DRIVING SPEED OR BUMPY ROAD . HAPPENED TWICE WHILE DRIVING IN THE CITY AROUND 30 MPH AND ONES ON INTERSTATE AROUND 60 MPH .SERVICE DEPARTMENT DID TWO ATTEMPTS TO RECREATE THE ISSUE BY DRIVING THE CAR ABOUT 90 MILES BUT IT DIDN'T HAPPEN WHILE IN SERVICE DPT .","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11065216,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2017","dateComplaintFiled":"01/26/2018","vin":"","components":"VISIBILITY/WIPER","summary":"I WANT TO COMPLAIN ABOUT A COMPANY VEHICLE WHICH I DRIVE - IT IS A 2017 RAM PROMASTER CITY - WHILE TALKING TO OTHER DRIVERS WE SHARE THE SAME PROBLEM. WE DON'T KNOW HOW FAST WE ARE GOING SINCE THE SPEEDOMETER IS TO DARK!!! NOBODY CARES!!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11051679,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2017","dateComplaintFiled":"12/01/2017","vin":"3C6TRVAG2HE","components":"ELECTRICAL SYSTEM,WHEELS","summary":"TPMS SYSTEM INOPERABLE. ONGOING FOR 3RD CONSECUTIVE MONTH WITHOUT REPAIR SOLUTION FROM RAM. INSTRUCTED TO CONTINUE DRIVING UNTIL ENGINEER IS AVAILABLE NEXT YEAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11042581,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2017","dateComplaintFiled":"11/02/2017","vin":"ZFBERFAB2H6","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER CITY","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11030497,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2017","dateComplaintFiled":"09/29/2017","vin":"ZFBERFAB8H6","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER: (586) 939-3900) WHO STATED THAT THE LIGHT WAS DIM AND COULD NOT SERVICE THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT WAS ADVISED TO CONTACT CUSTOMER CARE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 600. *BF  CONSUMER STATED VERY DIFFICULT TO CONTROL THE SPEED. UPDATED 7/23/18*JB  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":10985486,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2017","dateComplaintFiled":"05/13/2017","vin":"3C6URVJG2HE","components":"FUEL SYSTEM, GASOLINE,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM","summary":"NHTSA SAFETY RECALL 17V-108 CAMPAIGN 144 LP HOSE! PURCHASED THE TRAVATO ON APRIL 28TH WHEN RECALL WAS ALREADY IN AFFECT THE REPAIR RECALL WAS NOT FIXED BUT THEY DELIVERED THE VEHICLE TO ME KNOWING THIS! GOT A RECALL NOTICE FROM THEM ON MAY 8TH (CERT MAIL) TELLING ME OF THE RECALL. I HAVE MADE ARRANGEMENTS FOR REPAIRS ON MAY 19TH  MUST DRIVE IT TO TAMPA FL FROM JACKSONVILLE FL AT MY TIME NO EXPENSE . WILL IT BE SAFE TO DRIVE AND DO I HAVE ANY GROUNDS FOR COMPENSATION IN THIS MATTER!  LAZY DAY SERVICE MANAGER SAID THEY DID NOT HAVE TIME TO FIX IT BEFORE IT WAS DELIVERED TO ME? THANK YOU FOR LISTING! [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":10972153,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2017","dateComplaintFiled":"04/12/2017","vin":"3C6TRVDG4HE","components":"STRUCTURE","summary":"THE INTERIOR CABIN DESIGN IS LACKING ANY PASSIVE \"GRAB HANDLE\" FOR THE PASSENGER EITHER FOR INGRESS OR EGRESS OR FOR PASSENGER SAFTEY DURING TRAVEL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":10955352,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2017","dateComplaintFiled":"02/17/2017","vin":"ZFBERFAB8H6","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"MY 2017 DODGE RAM PROMASTER'S ACCELERATOR STUCK WHEN MY VEHICLE WAS PLACED IN REVERSE CAUSING THE VEHICLE TO  ACCELERATOR AT FULL THROTTLE AND HIT A STEEL GUARD POLE CAUSE MAJOR DAMAGE TO THE REAR END.  WHEN IT WAS PLACED IN DRIVE TO MOVE FORWARD OFF THE GUARD POLE IT ACCELERATED AT FULL THROTTLE AGAIN CRASHING INTO A STEEL FENCE AND GATE  POLE CAUSING MAJOR DAMAGE TO THE FRONT OF VEHICLE.  THE VEHICLE HAS LESS THAN 4000 MILES. WE WERE NOT TURNING.  THE MOVEMENT WAS STRAIT FORWARD AND BACKWARD IN A STRAIT LINE MOTION.  FORTUNATELY WE WERE IN A PARKING LOT AT OUR OFFICE WHEN THIS HAPPENED.  THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE DEFECTIVE CONDITION BECAUSE AS OF YET WE HAVE NOT FILED AN INSURANCE CLAIM.  THIS OCCURED AT APPROXIMATELY 4:30 P.M. ON 2/17/17.  THE ACCIDENT WAS ALSO CAUGHT ON VIDEO.","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}