{"count":237,"message":"Results returned successfully","results":[{"odiNumber":11678645,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2025","dateComplaintFiled":"08/05/2025","vin":"5YJXCDE26HF","components":"SUSPENSION,WHEELS,UNKNOWN OR OTHER","summary":"I am reporting a safety concern related to the suspension system in my 2017 Tesla Model X. The front tires are rubbing against the wheel arch liner, especially when turning or driving over uneven terrain. I have not made any aftermarket modifications, and the vehicle has been maintained in accordance with Tesla\u2019s recommendations.  This issue appears to match the known problem involving front suspension fore link failures documented in NHTSA investigations and prior complaints for 2016\u20132017 Model X vehicles. While I have not experienced a complete suspension failure, the current symptoms are consistent with reported cases where the fore links weaken or fail, causing the wheel to shift and contact the fender liner, leading to tire damage, unusual noises, and potential safety risks.  I have reported this to Tesla, but they have not acknowledged this as a known issue for my VIN. However, NHTSA previously identified over 400 instances of similar failure and recommended that Tesla expand their service bulletin to include more vehicles.  This is a critical safety concern as it can lead to premature tire wear, loss of control, and further suspension failure. I am requesting that NHTSA review whether Tesla should issue a recall or cover this repair under a broader service campaign.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11676502,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/27/2025","vin":"5YJXCBE22HF","components":"SUSPENSION","summary":"This is the THIRD YEAR in a row that the Suspension System on this vehicle has failed.  This seems like it should be a basic feature of any vehicle - that it should have proper shocks and suspension.  The problem is the repair this time is estimated to be at $4000, when we have already had this repaired twice for several thousands of dollars.  We drive this car very gently, so there is not an issue of us abusing the vehicle. Also, in China, Tesla was forced to recall vehicles over this same issue:   Tesla recalls nearly 50,000 Model S and X cars in China over faulty suspension We would like to know if any recalls will be issued.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11667735,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2025","dateComplaintFiled":"06/18/2025","vin":"5YJXCAE25HF","components":"SEAT BELTS","summary":"The second-row seatbelt in my 2017 Tesla Model X does not retract, preventing proper restraint of a passenger. Tesla acknowledged the issue but refused to repair it, stating the vehicle is out of warranty. This is a failure of a federally mandated safety system and a clear safety hazard under FMVSS 209. I\u2019m transporting children in this vehicle and cannot rely on this seatbelt to function.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11667439,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2025","dateComplaintFiled":"06/17/2025","vin":"5YJXCBE21HF","components":"STEERING,UNKNOWN OR OTHER","summary":"The Monitor Screen in the middle of the car is not malfunction. It's not working. All the panels on the steering are also not work. the honk is not working. Nothing is working. It could be due to the internet connection.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11660843,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/14/2025","vin":"5YJXCDE46HF","components":"AIR BAGS","summary":"The contact owns a 2017 Tesla Model X. The contact stated that while operating the vehicle, the message \"Restraint System Fault\" remained displayed. The vehicle was taken to the local Tesla Service Center who diagnosed that the restraint system sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11660999,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2025","dateComplaintFiled":"05/14/2025","vin":"5YJXCAE25HF","components":"AIR BAGS","summary":"Component: Driver airbag assembly required replacement Risk: Airbag assembly seems serious & life-threatening if not functinal Inspected & replaced by: By Tesla service center Symptom: Horn stopped working","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11660495,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2025","dateComplaintFiled":"05/12/2025","vin":"5YJXCAE23HF","components":"SEATS","summary":"The second row bench seats won't recline back to rest position. A safety hazard. It's been a common accuracy. Please help. They will not put out a recall. Look it up online. It's a big problem and Tesla is not doing nothing, but trying charge you $3000 to replace the whole 2nd row bench! Wow","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11642663,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2025","dateComplaintFiled":"02/14/2025","vin":"5YJXCBE26HF","components":"SERVICE BRAKES","summary":"Now I know it's called Phantom or Ghost Breaking. When in cruise control or in autopilot, in certain highway areas from 65 or 70, it breaks down to 25 mph. Cars behind gets dangerously close, as well as the royal scare face I get! There has been two major updates since I bought it, and it still does the same. Since, more or less, I know the highway spots where it happens, I'm ready for it. However, when traveling elsewhere I'm not that lucky. At those high speeds it cam potential cause harm or even death!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11641316,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2025","dateComplaintFiled":"02/07/2025","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"Tesla rear camber arms (see the photo silver colored) fail due to the heavy battery load and will incur substantial negative camber angle causing severe inner tire wear and potential blow out of rear tires and causing accident and injury. Those camber arms are not adjustable as designed by Tesla on all vehicles of Model S, 3, X and Y on all vehicle years. This is a design flaw that Tesla was made aware of but they are reluctant to fix it. Also, if we as consumers fix this issue with an aftermarket adjustable camber arms (blue in color in the photo), Tesla would not do the wheel alignment.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]},{"odiNumber":11640046,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2025","dateComplaintFiled":"02/01/2025","vin":"5YJXCBE24HF","components":"BACK OVER PREVENTION","summary":"The rear camera freezes when backing up the car. The issue is noted in the latest model years but this issues applies to this model year as well. Please issue a safety recall. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11631873,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"5YJXCBE23HF","components":"BACK OVER PREVENTION","summary":"The rear camera failed as I tried to reverse into a parking spot. the whole system froze up and took over 20+ second to finally load happened twice in one day","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11619734,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2024","dateComplaintFiled":"10/14/2024","vin":"5YJXCDE23HF","components":"ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES","summary":"I had a reoccurrence of Incident 11609414. After the original incident I had my car towed to the service center and \"fixed\". I paid out of pocket since my warranty did not cover the problem they claimed that caused my issues. 5 weeks later I had the same issue recur, while out shopping. My car would not shift into park, the emergency brake failed, my seat restraint failed, my airbag failed, my ABS failed, my steering assist failed. I had to stay in my car with my foot on the brake until I could get my car towed to the service center. Had I taken my foot off of the brake my car would have moved forward into a coffee shop filled with people.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11616399,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2024","dateComplaintFiled":"09/25/2024","vin":"5YJXCBE23HF","components":"SERVICE BRAKES","summary":"We parked the car in our drive way.  On the next day, car says display a `Park Break Fault` message saying 'Parking break did not release - Driving may result in break damage'.  When I push the Park button, car console says 'Parking brake not applied - Vehicle my free roll'.  I believe this is the same faulty issue that was recalled in NHTSA Recall No: 17V-260, Manufacturing Recall No: SB-17-33-002.  For reference, here is the link to that recall: [XXX] .  Our car's model year matches the model year specified in that recall.     INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11616530,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"09/25/2024","vin":"5YJXCBE23HF","components":"SUSPENSION,SEAT BELTS,STRUCTURE","summary":"Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as \"Safety Restraint System Fault\". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11610660,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"08/24/2024","vin":"5YJXCDE29HF","components":"STRUCTURE","summary":"The falcon doors window seals are detaching from vehicle. Part detached and made contact on to another vehicle behind me while in traffic. I asked my Tesla service center and was told I must have the windows replaced to have seal rubber replaced. I was informed by window replacement vendor the issue is common for the Tesla Model X.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11610372,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2024","dateComplaintFiled":"08/23/2024","vin":"5YJXCDE23HF","components":"SUSPENSION","summary":"I have brought my vehicle back to Tesla 3 different occasions for the same issue ( Suspension failure) The first time, I was told that it was a malware issue.  The second time in November 2023, I was told the compressor was bad. They charged me $623 to repair. The same problem with the suspension happened again the end of June 2024. Tesla told me that I had a leak on my suspension and that they could see the leak without me bringing the vehicle into the shop. They gave me an estimate for repair of $2,044. They told me that I had to wait until August 16 to bring it in to get repaired.  When I get there the service manager states that they are backed up on repairs and it will take another 3 to 5 weeks before my vehicle can be fixed. I have been paying for a rental car out of pocket for over a month and now I won't be able to get my vehicle until September 6th. Tesla is using this knowledge about the suspension to make money! There should be a recall on the suspension at Tesla's expense. They have cost me thousands!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11609414,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2024","dateComplaintFiled":"08/19/2024","vin":"5YJXCDE23HF","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- \"Regenerative breaking unavailable\", \"ABS disabled\", \"Stability Control disabled\", \"Traction Control disabled\", \"Steering Assist reduced\", \"Automatic Emergency Braking is Unavailable\" Front Passenger Safety Restraint System Fault\" \"Park Assist Unavailable\". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a \"soft reset\" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to \"find a large rock to put under my tires to prevent the car from moving forward\", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11607735,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2024","dateComplaintFiled":"08/10/2024","vin":"5YJXCAE29HF","components":"ELECTRICAL SYSTEM","summary":"April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car\u2019s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates.  This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle.  May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit.  Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced.  Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer.  Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves.  May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%.  Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone.  [XXX]  [XXX]  [XXX]   All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far.  Thank you!  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11604985,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2024","dateComplaintFiled":"07/28/2024","vin":"5YJXCDE27HF","components":"STRUCTURE","summary":"The rear doors on the Model X are powered \"Falcon Wing\" doors. The motorize up in order to enter/exit the vehicle. The doors have ultrasonic sensors that allow the doors to sense if there is an obstacle in the way of the door's path of travel. When the vehicle is in a sunny hot location, the sensors on the doors either overheat, or the heat of the sun warps the door panel just enough that the sensors are fooled into thinking that there is an obstacle in the way of the door, so the door will not open when the rear seat passenger attempts to exit. Under these conditions, pushing the button to open the rear doors causes them to open a few inches, and then the door beeps, and the door won't open any further. In order to get the door to open further, the occupant must hold the \"door open\" button for a few seconds, the door will beep, and assuming you've held the button continuously, the door will then slowly open. The process from first attempting to open the door, and actually getting it open so you can escape the rear seat, IF DONE PROPERLY, will take 20-30 seconds. That is an awful long time in an emergency situation.   While I am glad that Tesla was able to fix my car, it seems insane that this issue isn't a life-safety recall. It is even more insane that I had to pay to be able to safely exit my vehicle.   If a \"regular door-ed\" car had a latch mechanism, that when hot, would warp in such a way that pulling the inside latch would not reliably open the door, would that be recalled?","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11603637,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/21/2024","vin":"5YJXCBE22HF","components":"AIR BAGS,SEAT BELTS","summary":"I have received hundreds of intermittent safety faults which state: \u201cSsfety Restraint System Fault - Service is Required.\u201d These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don\u2019t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11598657,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/03/2024","dateComplaintFiled":"07/03/2024","vin":"5YJXCBE48HF","components":"UNKNOWN OR OTHER","summary":"Hello, There is a major safety issue with the Tesla Model X.  Specifically, it allows unrestricted access to YouTube and video games, which appeal to children, when the car is not on and when there is no key in the vehicle.  As a result, my children go to the Model X where they are unsupervised in order to access YouTube and video games.  Today, the temperature of the car exceeded 110 degrees with my child in the car.  Fortunately we realized that he was out there and got him out, cooled him down, and got him water.  We need the ability to disable YouTube, video games, and other content that appeal to children in the Model X.  Thank you, [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11590591,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2024","dateComplaintFiled":"05/24/2024","vin":"5YJXCBE29HF","components":"STEERING,UNKNOWN OR OTHER,LANE DEPARTURE","summary":"Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different  times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11589795,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2024","dateComplaintFiled":"05/20/2024","vin":"5YJXCAE29HF","components":"STEERING,POWER TRAIN","summary":"This year Tesla has a known \"acceleration shutter\" due to the front CV joints' angle being too sharp causing premature wear.  I have been dealing with this issue since the vehicle was new.  Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice.  In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration.  Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate.  My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future.  I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced.  I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'.   I have pictures of all this nonsense if you are interested.  But again, my concern is what if they leave something important loose that can kill someone.  I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue.  The jury is still out on the 3d service center, but it's not looking good at the moment.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11587001,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2024","dateComplaintFiled":"05/05/2024","vin":"5YJXCBE26HF","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"While driving CA-17, as is frequently the case, I had to disengage automatic steering several times to correct its poor lane keeping.  Much to my surprise, the vehicle stopped maintaining speed, creating a dangerous situation with vehicles behind me as the uphill road caused the vehicle to rapidly decelerate the second I turned the wheel.  After experimentation, I discovered that Tesla has completely removed cruise control capabilities from these vehicles unless you completely disable the FSD beta functionality, which makes this vehicle highly unsafe to drive in any environment where autosteer is inadequate, including CA-17.  Further, this isn't just unsafe on weird highways.  This poor decision on Tesla's part could very easily cause rear-end collisions on freeways.  Nobody in their right minds would expect a vehicle to suddenly massively decelerate just because you correct its poor steering.  This is just plain DANGEROUS.  This so-called \"Full Self Driving (Supervised)\" version needs to be recalled immediately, and Tesla MUST be forced to make cruise control fallback available regardless of the FSD state.  Until they do, it is fundamentally unsafe to allow Tesla vehicles to remain on public highways and freeways with FSD (Supervised) enabled.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11586860,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2023","dateComplaintFiled":"05/03/2024","vin":"5YJXCBE28HF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed with the Autonomous Self-Driving mode activated, the Auto-steer feature was engaged, and the vehicle inadvertently steered into the left lane of oncoming traffic. The contact manually steered the vehicle away from the oncoming traffic. An unknown dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 110,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11585319,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/25/2024","vin":"5YJXCBE23HF","components":"SUSPENSION","summary":"Car has 38k miles. Front of car started making creaking noises whenever moving. Diagnosed both upper control arms seized. Was told by the technician that Tesla found their error and the new Model Xs do not have this issue. From reading online, this is a VERY common issue for Tesla owners and Tesla is aware.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11584591,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2022","dateComplaintFiled":"04/22/2024","vin":"5YJXCDE26HF","components":"STEERING","summary":"The steering as getting harder and harder to turn. I checked the steering rack and it was clean but the U joint had completely rusted. I lubricated it and the steering improved. After around a year, it happened again and I repeated it. They have an upgraded replacement part but are not recalling the defective original. Can you help?","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11584619,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2024","dateComplaintFiled":"04/22/2024","vin":"5YJXCBE22HF","components":"STEERING","summary":"The universal joint is stiff and turning vehicle is more difficult than normal","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11583003,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2024","dateComplaintFiled":"04/15/2024","vin":"5YJXCAE49HF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11582192,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2024","dateComplaintFiled":"04/10/2024","vin":"5YJXCDE20HF","components":"STEERING","summary":"The steering has squeaking noise and cause the car every hard to turn. when trying to turning the car, the steering wheel will cause the car go another direction. This issue seems on tesla forums. I replaced control arms in august 2022 and I replaced again in April 2024.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11576717,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2024","dateComplaintFiled":"03/11/2024","vin":"5YJXCBE22HF","components":"UNKNOWN OR OTHER","summary":"Still have not received updates for recalls 23V-838; TC2023-657 or 24V-051 from Tesla","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11572435,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2024","dateComplaintFiled":"02/16/2024","vin":"5YJXCBE25HF","components":"STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"This is regarding two Tesla recalls:  - NHTSA Recall Number: 23V-838; TC2023-657 - NHTSA Recall Number: 24V-051  As noted in both recalls, they are to be delivered via software updates.  My car is currently running version 2022.8.10.16 7477b4ff8e78 which is clearly lower than the version required for both recalls. I have taken my car to service as my software version is not updating. Tesla has refused to comply with the recall and update the software version on my car.  It should be noted, although irrelevant for the recalls, that my car is still under manufacturer's extended warranty, which we purchased along with the car when buying it new from Tesla.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11572174,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2024","dateComplaintFiled":"02/15/2024","vin":"5YJXCDE40HF","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I received a notice from Tesla for recall No. 23V-838 for my 2017 Tesla Model X - P100D. The notice states that I should check if my software version is \"2023.44.30\" or a later release. Unfortunately, the 2017 Model X is on a different update schedule, as it has different computer and sensor systems than newer Model X's. My software version is from 2022.   Accordingly, the recall was not remedied by Tesla for my vehicle and all other older Teslas with the prior sensor suite. I checked for any software updates but none was available. At the very least, the notice is deficient, as if they pushed a separate update for older model Teslas, it was not communicated therein. Thanks!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11571796,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2024","dateComplaintFiled":"02/14/2024","vin":"5YJXCDE22HF","components":"STEERING,SUSPENSION","summary":"Front Suspension Lower Fore Links, yes it is available for inspection.   The incident occur while driving the vehicle; which is ground for significant safety risk.  The vehicle is in the process of getting towed. Vehicle has not yet been inspected.  No warning signs, the vehicle just came out of Tesla Service Center.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11571901,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2023","dateComplaintFiled":"02/14/2024","vin":"5YJXCBE28HF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue where it was stated that due to the year of the vehicle, it was considered an older model and parts were not yet ready for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11571120,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2024","dateComplaintFiled":"02/09/2024","vin":"5YJXCDE47HF","components":"UNKNOWN OR OTHER","summary":"Took vehicle in for manufacturer 8Gb eMMC recall. Replacement of eMMC caused delamination of instrument cluster display. Dealership claims this is a \u201cknown problem\u201d and refuse to repair since car is out of warranty. The lack of instrument cluster is clearly dangerous.  This appears to be a common problem following replacement of the eMMC on Tesla Model S and Model X: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11570871,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2023","dateComplaintFiled":"02/08/2024","vin":"5YJXCDE26HF","components":"EQUIPMENT","summary":"The contact owns a 2017 Tesla Model X. The contact stated that when he purchased the vehicle, the Infotainment screen was delaminating, potentially causing issues with the display and communication of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer and the contacted was informed there was no recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11566022,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2024","dateComplaintFiled":"01/17/2024","vin":"5YJXCAE41HF","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Car has been sent to the shop twice for the axles / half shafts and also two times for the front drive unit","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11564161,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2023","dateComplaintFiled":"01/08/2024","vin":"5YJXCBE43HF","components":"SUSPENSION","summary":"The suspension system on the vehicle failed.  The Tesla Roadside Service said I was able to drive it until I could get it fixed.  However, that was incorrect information and I, or someone else could have been injured.  The vehicle was repaired at the Telsa Service Center in Norwell MA.  The warning that came on was something to the effect of auto suspension has been disabled.  That was do to the failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11560837,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"12/19/2023","vin":"5YJXCBE22HF","components":"ELECTRICAL SYSTEM","summary":"The component that is not working on my car is the intermittent windshield wipers.  The issue is that the intermittent wipers do not come on in eaither of the 2 low settings.  The wipers only work in the steady low and high settings.  When it is just misty out or a light rain, you have to manually push the button at the end of the stalk to give a swish of the wipers.  If you are on the steady low setting, it is too much and the wipers squeak on the widsheild. I originally brought this into my Tesla service center in October and they told me that this would be fixed in a firmware update.  I have followed up a few times as the update never came and today I am back at the service center and they have told me that they are still waiting for this problem to be addressed and that I should just use the other low and high speed wipers to clear the mist.  It is now the end of December, almost 3 month later.This is not safe and should be addressed right away.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11560764,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2023","dateComplaintFiled":"12/18/2023","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"I'm including a picture to go with a complaint I entered a few weeks ago. I took the vehicle to a repair shop that removed a broken bolt that Tesla said sheared off. more than 50% of the bolt was still in the cradle. The bolt snapped in a place where Tesla had a notch circling the bolt which made it weak at that point. I had the repair shop replace both of them with Tesla-approved bolts that are identical to the bolt that snapped. It appears that this was intentional and the repair shop indicated that there was no obvious reason the bolt needed to be scored around the circumference.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11559804,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2023","dateComplaintFiled":"12/12/2023","vin":"5YJXCAE25HF","components":"SEAT BELTS","summary":"Middle row center seat seatbelt won\u2019t retract","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11558196,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2023","dateComplaintFiled":"12/03/2023","vin":"5YJXCAE25HF","components":"SEAT BELTS","summary":"The second row center seat has a seatbelt that has failed. The seatbelt will not retract and is completely inoperative. I contacted Tesla about this issue and they said that it is not covered under warranty and they want to charge me $1,133.00 to repair it. I cannot afford this, and I believe the manufacturer should repair this defect free of charge since this vehicle is only 5 years old.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11555816,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2023","dateComplaintFiled":"11/18/2023","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"On or about August 27, 2023, I heard a loud noise as I was pulling out of a parking spot with my wheel turned to the left. As I drove away and over bumps, I heard loud metal-to-metal sounds coming from the front of the car. I scheduled an appointment with a Tesla service center and took it to them on September 8th, 2023. They found that a bold had sheared in half on the front stabilizer bar. They said it wasn't a manufacturer defect however I disagreed and requested it to be repaired out of warranty at their expense to make it safe and to put a stronger bolt on this time, but they refused. There were no warning lights before this occurred. I had my attorney send them a letter to persuade them to fix it however they have not responded in two months. The vehicle is a safety risk and I have found that this has occurred to other Tesla Model X owners. There is a class action lawsuit in California and Oregon for Tesla Model S and Model X suspension issues. The same car had premature wear of the upper control arm ball joints and the axle shafts have been replaced twice due to Tesla's admission of bad design and manufacturing. I have safety issues with the Fore Links and Aft Links as well.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11551274,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2023","dateComplaintFiled":"10/22/2023","vin":"5YJXCBE26HF","components":"VISIBILITY/WIPER","summary":"Beginning in a recent software update, the windshield wipers in (at least early model) Tesla Model S and X cars with FSD beta no longer function in intermittent mode.  Only the faster wiper speeds are functional.  This regression results in unacceptable levels of driver distraction manually triggering the wipers with the button, and should have been fixed weeks ago.  We're requesting a formal recall.  It really isn't acceptable for their testing processes to be so flawed that something this serious could make it into released builds, beta or not.  As a software engineer by trade, I find Tesla's testing to be nothing short of incompetent, even by iOS app standards, much less car standards, and they should really be fined every time they screw up this badly.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11545839,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2023","dateComplaintFiled":"09/21/2023","vin":"5YJXCBE29HF","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Manufacturer designed a Pyro Fuse (a/k/a Battery Fuse), the purpose of which is to open the main battery's circuit in the event of a detected crash via a squib charge, in order to prevent further property damage or risk to life.  The obsolete design contained in this model depends on a small lithium ion battery with a 7-10 year lifespan.  In this car's case, a timer notification kicked in at about 6.5 years of life. The risk to not recalling this part with the new part design (self-charging from the current) and all affected models in the fleet is that now all these vehicles risk higher odds of a catastrophic battery fires during collisions and other failures the fuse was designed to prevent.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11545866,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2023","dateComplaintFiled":"09/21/2023","vin":"5YJXCDE27HF","components":"POWER TRAIN","summary":"The contact owns a 2017 Tesla Model X. The contact stated while driving approximately 65 MPH and other various speeds, the vehicle inadvertently decelerated while the accelerator pedal was depressed. There was no warning light illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that the issue would be documented. The failure mileage was approximately 97,649.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11545076,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2022","dateComplaintFiled":"09/17/2023","vin":"5YJXCBE27HF","components":"ELECTRICAL SYSTEM","summary":"Car was hit by a city bus on 12/17/22. Car was towed to repair shop. Damages were repaired. Shortly after repair, the Car started making high pitched loud sound when  a/c turned on. Took the car  back to repair shop. Diagnosis: Air conditioning unit and compressor failed. Tesla wants $5700 to fix it, $4444 of it labor charges. They are saying it did not have to do with accident. The car did not make this sound before the accident. See pics.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11538247,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"08/13/2023","vin":"5YJXCAE25HF","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I paid for FSD And now TESLA has disabled the feature. They have not responded to any inquiries by me as to when it\u2019s going to be reactivated.  I would appreciate anything that you can do.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11527869,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"06/20/2023","vin":"5YJXCBE2XHF","components":"SUSPENSION","summary":"Front control arms caused extremely difficult steering. No warning of failure displayed in vehicle. Suddenly noticed difficulty steering with squeaking and clunking noises. Tesla service replaced upper and lower control arms June 2023 and claim it\u2019s a common repair in their vehicles with low miles. This vehicle has 37,100 miles. Sway bar links also repaired May 2022.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11526087,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"06/08/2023","vin":"5YJXCAE22HF","components":"STEERING,SUSPENSION","summary":"Control arm and both front struts failed","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11525569,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2023","dateComplaintFiled":"06/06/2023","vin":"5YJXCDE29HF","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"MCU1 FSD beta still not working and nothing has been addressed from Tesla. Tesla states we will MCU1 will be supported for fsd.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11523411,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2023","dateComplaintFiled":"05/23/2023","vin":"5YJXCBE28HF","components":"SUSPENSION","summary":"All of a sudden my vehicle has started making loud creaking/squeaking noises from the front passenger side suspension. It seems to occur with any movement of shift in the vehicle weight. Occurs when stopping or starting to move from a stopped position. It makes me very concerned that the suspension will fail as I\u2019m driving. Using google I have discovered this a very common  occurrence with Tesla Model X\u2019s from 2016-2017. I asked my friend and he experienced the same issue on his 2016 Model X. The repair he stated was over $1,000. I believe if this a common occurrence then it should be a known defect. No collisions on my vehicle that could have caused this.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11521785,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"05/12/2023","vin":"5YJXCAE29HF","components":"SUSPENSION","summary":"Issue regarding a persistent creaking noise emanating from the front passenger side of the vehicle. The noise has become increasingly loud, particularly when driving over bumpy roads, indicating a potential suspension problem.  This matter has gained significant attention among Tesla users through a widely viewed video: YouTube Video: Creaking Noise from Front Passenger Side (link: https://www.youtube.com/watch?v=6iG23-p9AOA&ab_channel=KmanAuto) . Multiple Tesla consumer forums have also discussed similar concerns. Tesla service has quoted an approximate repair cost of $700.  Due to the potential safety implications and the need for a thorough investigation, I urge immediate attention to address this issue promptly.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11519372,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2023","dateComplaintFiled":"04/28/2023","vin":"5YJXCAE27HF","components":"SEATS","summary":"The second row car seat is moving freely and not locking to the base. It had my child car seat installed. The tesla service team told the only fix is to replace the whole seat. The design does not have any backup latch to lock the seat. It\u2019s a serious safety concern since the seat could just move out of lock while driving esp when a car seat is installed. I read this has happened to multiple cars online.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11513784,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2023","dateComplaintFiled":"03/25/2023","vin":"5YJXCAE2XHF","components":"SERVICE BRAKES,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"When autopilot is engaged, the car randomly decelerates on the highway. This has happened multiple times. I have tried to report this to tesla but to no avail. They tell me the following:  1. They are unaware of any issue 2. Then, it is my specific car's problem and not a design issue and they will not fix it without charging me over a $1100 3. When I asked them what the issue is, they said they don't know and want me to provide to the minute detail on when the incident happened. 4. That I should stop using autopilot (which I paid for) because it may be unsafe for me to use.  When I point out that their statements are conflicting with each other, they ignore me. I have tweeted about this to Elon Musk as well to NHTSA and I am hoping that someone will notice this and help me get this fixed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11510371,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2023","dateComplaintFiled":"03/06/2023","vin":"5YJXCAE27HF","components":"STEERING","summary":"The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed and attempting to make a left or right turn, the steering wheel became difficult to maneuver. The contact stated that the steering wheel intermittently performed as designed while driving straight. No warning lights were illuminated. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,881.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11507909,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2023","dateComplaintFiled":"02/17/2023","vin":"5YJXCBE44HF","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"Dashboard or driver screen suddenly goes black while driving (and at other times will freeze on a certain speed, despite slowing down, or breaking.) At this point, driver does not know what speed he, or she is traveling at, nor what gear. Response from Tesla is to reboot the car. However, these episodes while driving continue and are very dangerous. Tesla is pushing paying $2000 to get an infotainment upgrade to solve this safety issue which seems to be a defect in the car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11505612,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2023","dateComplaintFiled":"02/04/2023","vin":"5YJXCBE24HF","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"This contains new information, a smoking gun, and is associated with NHTSA complaint numbers 11505487, 11505488, and 11505489.  NHTSA Recall: 21V-035; Tesla Manufacturer Recall: SB-21-21-001  I was threatened a $35/day charge and tow/impound though no maintenance was performed on my vehicle. I went to pick it up and the vehicle was still suffering from the recalled eMMC issue which causes the screens to blank, freeze, etc. All driving information, safety features, and some exterior safety features are lost - it's a major hazard.  This recall has two parts, the first part was a Tesla over the air update, which it pushed to the affected vehicles. I believe in doing this, Tesla has now stated to the NHTSA that the recall was complete. However, the recall has a secondary part  \"To be specific, Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge.\" which Tesla is completely denying accomplishment. I have requested the car be repaired 7 times over the past 6 months and they have denied and avoided the recall repair, stating that there are no active recalls and forcing a paid upgrade to the MCU2.   Tesla is abusing the over the air update capability and falsely stating that they're correcting issues to avoid correcting safety hazards. My vehicle has experienced 13 failures over our 6k miles of ownership in 6 months. In those 13 failures, 6 nearly caused catastrophic accidents.  Additionally, the service center in Fort Worth (275 University Drive) has been altering/cancelling service records to avoid completing required recall repairs. The GM, [XXX] was recently fired/resigned and the senior service rep [XXX] was moved.  Tesla must fix its unsafe vehicles and I recommend double checking all recalls Tesla has \"completed\" via over the air updates. They're artificially avoiding accomplishment of the recall and leveraging the safety hazard on the consumer.  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11505487,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2022","dateComplaintFiled":"02/03/2023","vin":"5YJXCBE24HF","components":"VEHICLE SPEED CONTROL,VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE","summary":"This issue most likely plagued our Model X during it's original factory warranty based on the class action, NTHSA inquiry, and NTHSA and Tesla recall for the same issue which affects  Model X buil between 2016 and 201.  These are the things we have personally experienced 12 times over our short ownership, 6 times these nearly caused accidents - this catastrophic malfunction has occurred (on average) once every 500 miles during our ownership:  Primary driving instrument and safety info screen (small screen/driver dash screen) and larger infotainment screen BOTH: Freeze, \u201clock up\u201d or \u201cgo blank\u201d Turn black (an issue known by some drivers as \u201cthe black screen of death\u201d) Fail to turn on Repeatedly reboot Display a \u201ctouchscreen unresponsive\u201d message Stop working completely Otherwise malfunction  These issues generally occurred at the worst possible times, most likely when the deficiently designed computer was over taxed (night, weather, traffic, cold - though it also occurred twice under basic conditions). Each time, it was absolutely disorienting and results in a hazard for driver, occupants, and people/property around the malfunctioning vehicle.  Class action info - https://www.classaction.org/tesla-s-x-touchscreen-mcu-problems-lawsuits  NHTSA investigation: https://static.nhtsa.gov/odi/inv/2020/INRM-EA20003-11321.pdf  NHTSA and Tesla Recall - https://www.classaction.org/media/tesla-touchscreen-recall-notice.pdf  Tesla has failed to repair this issue over the past 6 months. I requested they repair, replace, or repurchase per my owner's rights. Tesla now refuses to repair and negligently states that I must pick up the faulty and unsafe vehicle. They are in breach of their warranty and recall obligations.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11505488,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2022","dateComplaintFiled":"02/03/2023","vin":"5YJXCBE24HF","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"This is a follow on complaint due to this occurring 12 times over the past 6 months, 6 of those times nearly resulted in catastrophic accidents. I wrote Tesla via certified mail, per their owner's rights requirements in Dec 22 and Jan 23, stated the problem and requested repair, replace, or repurchase. I gave Tesla ample opportunity to repair the vehicle. Tesla now refuses to repair and is failing to adhere to their own warranty, recall, stated owners rights, TX code, and NTHSA guidance (recall and likely codes due to breach), and they're now threatening me and behaving negligently by asking that I take their malfunctioning and hazardous vehicle back out on the road.  Our vehicle has been out of service 2 months total and 1 month currently over multiple corrective action attempts for a recalled item.  Service Visit Invoices versus reality, plus dates in and out of service do not include additional vehicle down time while waiting for service visit time slots -  We purchased the vehicle on 7/23/2022 - I do not have access to records prior to this date, though I am certain this vehicle was plagued by the recalled issue under factory warranty. I firmly believe, based on Tesla's actions under my ownership, that they will do anything in their power, including blocking or changing vehicle history so they can avoid their responsibilities. 7/23/2022 - Key fob battery replaced; Invoice failed to include service center employee hard resetting the computer system and faulty AC system, plus trim piece identified as needing repair 8/10/2022 - HVAC and trim corrected; Invoice failed to include issues with computer and technician described that some of these require resets sometimes, but failed to provide info about the recall and the nature of the failures. I described that the screens would unsafely reset on their own and the technicians failed to provide any further information. 9/16/2022 - Vehicle failed to charge at high speed charging and buggy/malfunctioning screens included","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11505489,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2022","dateComplaintFiled":"02/03/2023","vin":"5YJXCBE24HF","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Continuation of complaint 3 of 3 though this occurred 12 times over 6 months and nearly causing 6 accidents - tell me if you need me to make 6 separate complaints - 12/8/2022 - Vehicle key fobs stopped working (still able to start vehicle from the Tesla mobile app) and the screens completely locked up while driving multiple times nearly causing multiple accidents. It's also likely that the key fob failure was a result of the malfunctioning computer. Cleared computer cache. 12/23/2022 - Battery Fault (vehicle may not start warning) BMS_w035, front passenger safety restraint fault, buggy and unsafe screens; still no information from Tesla regarding the recall for the malfunctioning screens and computers. Tesla stated that they could not \"see\" any of the faults in the vehicle or in their server, though my wife took photos. 1/16/2023 - Service request scheduled for warranty/recall repair for unsafe screen hazard that was resetting while driving, vehicle towed to Tesla; 14 Jan 2023 Tesla cancelled the service request and input their own request that describes a customer inquiry for an infotainment (computer) upgrade and that we've declined the repair. Based on this, I am unable to download the invoices because they've jammed up the system to further impede proving their negligence.  Currently, Tesla has locked up the app so that I cannot create service requests for the warranty/recall issue, they're failing to repair the vehicle, they're failing to communicate beyond threats of daily charges and towing, and it is impossible to reach someone at the service center though I've been able to describe the issue on multiple occasions to the Tesla phone answering service folks.   Tesla is out of control and has placed my family and others in harms way due to their negligence to inform and accomplish their warranty and recall requirements. I respectfully request your help in holding Tesla accountable so others are not longer put at risk, and so their vehicles get repaired.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11502670,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2022","dateComplaintFiled":"01/19/2023","vin":"5YJXCBE27HF","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Phantom breaking occurs predictably in the same spots along the NJ Garden State Parkway. Most certainly I have noticed it and can easily replicate it around the Toms River exit 80 in both south and north bound lanes. The vehicle will break suddenly and abruptly when enhanced autopilot or self-driving is engaged. It will come to a complete stop if allowed even when there is absolutely no other vehicles or obstacles in front of it which would justify breaking. It has happened during the day and even late at night when the road is void of vehicles. This same behavior also occurs further south on the GSP I believe around exit 50 but I can't recall with precision on that one.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11501181,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2023","dateComplaintFiled":"01/11/2023","vin":"5YJXCBE24HF","components":"FORWARD COLLISION AVOIDANCE","summary":"On the date of January 4th, at approximately 6:50 pm, while using the Autopilot feature on my Model X, I was driving 55 mph on the highway and the phantom break occurred, which it completely stopped my car but I was fortunate enough there wasn't any car behind me and I was able to speed up quickly avoid any accident.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11500664,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2023","dateComplaintFiled":"01/08/2023","vin":"5YJXCAE2XHF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Tesla\u2019s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1  model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving.  I can\u2019t access car functions.  This happens while driving so it\u2019s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions.   I\u2019ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they\u2019re asking me to pay $2000 to get their next generation center console.   I\u2019ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don\u2019t seem to care about it.  This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of  this issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11499972,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2023","dateComplaintFiled":"01/03/2023","vin":"5YJXCBE49HF","components":"STEERING,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"When exiting an on-ramp on a freeway, the car suddenly veered to the left on its own, almost colliding into another vehicle.  There was no dangerous activity nor any stopped cars anywhere around the car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11499776,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2022","dateComplaintFiled":"01/02/2023","vin":"5YJXCBE23HF","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it\u2019s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn\u2019t know how to fix it and I am out of car.  Please investigate the case and help me to get a report so that I can fix the car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11492220,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2022","dateComplaintFiled":"11/04/2022","vin":"5YJXCBE28HF","components":"ELECTRICAL SYSTEM","summary":"MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11491559,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2022","dateComplaintFiled":"10/31/2022","vin":"5YJXCDE20HF","components":"SUSPENSION","summary":"I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11490382,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2022","dateComplaintFiled":"10/22/2022","vin":"5YJXCBE22HF","components":"STEERING","summary":"Without warning, my steering became extremely rigid.  I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection.  Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch.  I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues.    I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure.  Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks.  As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am.    My current mileage is 57,637.  I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle.  I do have message between myself and Tesla but cannot upload them here.    Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11490407,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2022","dateComplaintFiled":"10/22/2022","vin":"5YJXCDE24HF","components":"UNKNOWN OR OTHER","summary":"The factory installed trailer hitch receiver fell off while towing an empty trailer.  I installed the trailer hitch receiver making sure the knob was in the green markings.  The trailer was empty and within limits for the vehicle.  I towed it about a mile in town.  When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer.  When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11489183,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2022","dateComplaintFiled":"10/13/2022","vin":"5yjxcae29hf","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11485960,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2022","dateComplaintFiled":"09/23/2022","vin":"5YJXCAE20HF","components":"STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road.  This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance .  The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th.  Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues.  At the very first visit, they stated the incorrect-sized tires were likely the culprit.  Even after the correct sized tires were put on, the same problems returned weeks later.  Another time they replaced the MCU, but again the problem returned.  Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being \"fixed\".     After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem.  At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger.  Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019.  It is just a matter of time before a serious accident happens.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11486033,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2022","dateComplaintFiled":"09/23/2022","vin":"5YJXCBE20HF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Tesla Model X. The contact stated that the message \"Air Suspension\" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fianc\u00e9 was pulling into a parking lot at 5 MPH with her in the front passenger\u2019s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fianc\u00e9 were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver\u2019s or passenger\u2019s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11483743,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2022","dateComplaintFiled":"09/09/2022","vin":"5YJXCAE28HF","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"We were driving down the freeway in daytime sunny weather on \u201cautopilot\u201d (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist \u201cautopilot\u201d and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way.  Furthermore, Tesla updated the software recently on my vehicle.  I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the \u201cautopilot\u201d by Tesla.  This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving.   I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar.   It\u2019s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled.   I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation.   I urge the NHTSA to look into the aggressive uncommanded braking. Thank you,  Stefan","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11479288,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2022","dateComplaintFiled":"08/15/2022","vin":"5YJXCDE21HF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"Headlights will not work. Due to the vehicle not having a method of turning on headlights without access to a properly working media control unit which happens to be of all touch screen functionality a blackout of the screen will cause the driver to have no other access to the headlights or other vital safety features. This issue has been ongoing with Tesla for a long period of time and it continuously put the occupants of the vehicle at risk for injury both severe or fatal. Repeatedly addressed this malfunction of the vehicle with the repair facility and it has failed to be corrected or repaired.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11477449,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2022","dateComplaintFiled":"08/03/2022","vin":"5YJXCBE20HF","components":"SUSPENSION","summary":"Under heat and stress, we noticed the front of the car would make cracking and creaking noises. We took the car in and they informed us that the rear linkages of the left and right front suspension and the upper linkages of the left and right rear suspension were worn down significantly due to the weight of the overall car. Our entire suspension needed to be replaced due to significant cracking and stress fractures. Had we hit a speedbump too hard or a pothole, the suspension would have collapsed on us. We're lucky that we brought it in but we can't be the only ones with this issue. We've never towed anything in the car and primarily drive on the freeway with no more than 2 people ever in the car.  I know China has recalled the Model X for this reason. Why have we not?","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11474810,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2022","dateComplaintFiled":"07/19/2022","vin":"5YJXCDE23HF","components":"STEERING","summary":"The car had no identifiable steering issues prior to this incident. On Saturday 7/16/2022 during a short, low-speed drive, steering effort suddenly became much higher during a turn, resulting in a near-miss. The steering would no longer self-center after a turn, and the vehicle was quite difficult to control in turns, requiring large turning force and with limited precision due to the force required to overcome the stiffness. Straight line driving was still relatively easy. Tesla repaired the vehicle three days later and retained the parts. The problem was described on the work order as 'Technician diagnosed the lower intermediate steering shaft joint was seized causing intermittent stiffness at certain degree of turn. Technician replaced the lower intermediate shaft and verified steering wheel is turning normally again.' The vehicle is now steering normally again after the part replacement. There are several threads on the Tesla Motors Club forum about others experiencing similar issues with the same part. The replaced part has a -A suffix indicating it has been revised. Others may yet experience this same dangerous failure of the original part if it has a design fault that Tesla corrected.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11472858,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2022","dateComplaintFiled":"07/08/2022","vin":"5YJXCAE20HF","components":"UNKNOWN OR OTHER","summary":"Touchscreen turns off/goes blank while driving; lose air conditioning, rear view camera, etc. Dash Screen widgets/displays do not load and flashes between light gray and back to black while driving. I received a recall notice for the vehicle/touchscreen eMMC. I previously brought my vehicle in service in Nov, 2021 and received the vehicle back in Dec, 2021 and noticed no better functionality with the new 64gb part vs the old 8gb part. I later received a software update around February 2022 (software version 2021.24, about 12months after initial release). Immediately after that software update I began having the above issues with the Touchscreen and Dash screen. I called technical support over the phone and they said my vehicle was eligible for the recall (which I thought had been completed) and advised I make a service appointment for the eMMC recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11470344,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2022","dateComplaintFiled":"06/21/2022","vin":"5YJXCDE2XHF","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Many instances of hard braking in cruise control with no cause. In the last 6 months it\u2019s gotten very bad.  It only happened very infrequently before when someone was turning off the freeway it would brake for just a second.  Now it is braking hard in an extended fashion and multiple times in one trip.  Sometimes we can see some reason, sometimes not. Once, traveling 75 MPH passing a large truck in the lane to my right, the brakes slammed on very hard.  Fortunately, I had both hands on the wheel and avoiding crashing into him and the car be him me was far enough back to not hit me.  Many other smaller instances, but today doing about 45-50 MPH the brakes slammed on HARD, didn\u2019t release, and I had to steer to the left and hit the accelerator to avoid hitting a biker.  I think the Tesla may have been reacting to the biker.  I will not use cruise control any longer until it is fixed.  It is terrifying and it\u2019s just a matter of time until something really bad happens.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11469513,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"06/16/2022","vin":"5YJXCAE21HF","components":"STEERING","summary":"The steering, over three days has rapidly deteriorated.  Working the steering wheel between +/- 15 degrees is fine.  At 45 and 90 degrees there is significant resistance to turning.    I believe the 2017 model is also prone to intermediate shaft U-joint failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11467176,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2021","dateComplaintFiled":"06/02/2022","vin":"5YJXCDE25HF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Tesla Model X. The contact stated while driving at various speeds, both center display screens turned off inadvertently. There was no warning light illuminated. The vehicle was taken to a local Tesla Service Center where the computer software was updated and reset however, the failure reoccurred. The vehicle was taken back to the local Tesla Service Center where it was diagnosed that both center display screens needed to be replaced. The center display screens were replaced; however, the failure persisted. The vehicle was taken back to the Tesla Service Center where it was diagnosed that the center displays needed to be replaced with upgraded parts. The contact stated that he was informed that the repair would not be covered under warranty. The vehicle was not repaired. The failure mileage was approximately 26,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11464344,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2022","dateComplaintFiled":"05/12/2022","vin":"5yjxcde29hf","components":"EQUIPMENT","summary":"The contact owns a 2017 Tesla Model X. The contact initially stated that the MCU screen would intermittently go blank while driving at various speeds without warning. The contact then received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and once parts were available, the vehicle was repaired. A few days after the repair, the contact stated that the screen intermittently failed without warning while driving. The contact took the vehicle back to the service center and was informed that he could either replace the entire instrument cluster screen or pay for a new chip (EMMC2) to update the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11462991,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2022","dateComplaintFiled":"05/02/2022","vin":"5YJXCBE22HF","components":"UNKNOWN OR OTHER","summary":"Driver display fails.  Speed is shown incorrectly, then screen blacks out, Tesla symbol appears and then restarts.  Unit has been brought in for repairs and was replaced with remanufactured part.  Problem persists.  Infotainment unit was repaired with remanufactured part to upgrade memory deficiency from 8 gb to 64gb.  Problems with unit remains the same.  Unit will crash, not respond to verbal commands, turn signal will not chime, information will not display, climate control will fail.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11462499,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2022","dateComplaintFiled":"04/27/2022","vin":"5YJXCDE24HF","components":"POWER TRAIN","summary":"The contact owns a 2017 Tesla Model-X. The contact stated while parked in a parking lot, the contact depressed the brake pedal and was not sure if she had placed the vehicle into reverse, the vehicle accelerated backward and hit the back wall across from her parked vehicle. The vehicle trunk lid and the bumper were damaged and crumpled. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer but was advised by the manufacturer to take the vehicle to a body shop. The vehicle had not been repaired. Additionally, the contact stated that the vehicle would lurch forward when it would be placed into drive. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11460965,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2022","dateComplaintFiled":"04/15/2022","vin":"5YJXCBE29HF","components":"STEERING,SUSPENSION","summary":"We were experiencing very difficult turning at low speeds. No vehicle warnings occurred.  We took the vehicle in to Tesla service for evaluation. We were told the vehicle was unsafe to drive and they would not allow us to take the vehicle home.  They have had the vehicle for 3 weeks and have replaced the \"steering column\" or \"Left-Hand Steering Gear\" on service estimate, but in the process have not fixed the problem and are now on week 4 of the repair.   In investigating steering issues with Tesla, there appears to be a recall issued for 2015 and 2016 model years involving the steering column.  We believe the same issue is affecting our 2017 Model and is in need of a recall as well.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11459919,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2022","dateComplaintFiled":"04/06/2022","vin":"5YJXCBE26HF","components":"SUSPENSION","summary":"Loud creaking noise on the front passenger side. This seems to be a very common model X problem. I was told the front upper control arms need to be replaced. I see absolutely no reason why any of those parts should be failing unless it was faulty parts/engineering.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11457571,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"03/21/2022","vin":"5YJXCBE2XHF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Repeated failure of driver's screen.  Screen goes blank and then reboots automatically.  During that time, the speedometer and all other controls visible from driver's screen are unavailable to the driver.  Was told that it would be fixed by a software fix eventually.  Now they will fix the problem for $2,000.  Will ask them to save all parts.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11457417,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2021","dateComplaintFiled":"03/19/2022","vin":"5YJXCDE27HF","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"At 1:10 pm on Wednesday, November 10, 2021 we were travelling SB on I-5 near Longview, WA.  The day was clear and dry.  We were in Lane 2 of a 3-lane stretch of interstate.  There were no vehicles in either lane right next to us; a semi-truck was in Lane 1 (outside lane) several car lengths in front of us; a passenger car was 1-2 car lengths behind us in the same lane as us (Lane 2).  No overpasses, trees, or any other discernable distractions were present.  We were travelling at 70 mph on cruise control.  With no warning, the car braked suddenly in an effort to bring the car to a full stop.  Fortunately, the driver directly behind us was paying attention and was able to swerve into Lane 3 to avoid rear-ending us.  I was able to bring my car into the Tesla location in Lynnwood, WA for service on November 12, 2021 to have the issue checked.  While in for service, I did some research on the issue and found blogs dating to 2018 about \"phantom braking\"; I determined this described our situation.  When I collected the car, the service tech said they were unable to replicate the issue and therefore, were not able to establish a problem to correct.  I inquired if they knew about a phantom braking issue; they indicated that Telsa had heard of it and was working on a \"fix\" but there was no known timeline for the \"fix\".  I have not used the cruise control feature in my car since 11/10/21 and will not because of the significant safety concern.  Tesla need to be MADE to make this safety issue a priority to correct.  If Musk's team can build a rocket and send it to space, they certainly can correct a cruise control issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11456796,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2020","dateComplaintFiled":"03/15/2022","vin":"5yjxcbe24hf","components":"STRUCTURE","summary":"I was not able to open the model X with the keyfob, The Central body Controller Module failed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11456801,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2021","dateComplaintFiled":"03/15/2022","vin":"5yjxcbe24hf","components":"STEERING,SUSPENSION","summary":"Model X 100D makes noise during driving whenever I turned the steering wheel. Took it at Tesla service center for service and concurred the my concern and replaced front upper Arm.   The suspension contributed to brand new tires to wear out quickly in less than a year.  Driver and passengers windows fails to close after opening regularly,  Map navigation and live traffic data does not work properly.  During car in reverse, rear view camera blanks out. Tesla service center could duplicate my concern.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11456804,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2021","dateComplaintFiled":"03/15/2022","vin":"5yjxcbe24hf","components":"STEERING,SUSPENSION,WHEELS","summary":"While driving my model X on highway, making quick turns on the power steering wheel felt too stiff in order to avoid car or objects. I took it to Tesla service center for inspection and confirmed the issue with the suspension.  The replaced Front suspension, lower -Aft-LH/RH. Parts they replaced, Washer cam, Bolt H cam, Washer, Nordlock, Front suspension AFT link, Nut CLN HEX, NUT HF & adjusted camber caster toe.  MCU unit continuous crashes or freezing & slow response, web browser, map and slow response to access A/C, I had to pay to replace MCU unit.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11456810,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2022","dateComplaintFiled":"03/15/2022","vin":"5YJXCBE24HF","components":"STEERING","summary":"Driving the model X has been difficult lately since the steering is extremely stiff. Tesla service scheduled me to replace intermediate 1st generation Shaft, steering column, lower dual motor.  They will replace lower shaft on left hand drive & replaced steering I-shaft link upper.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11454772,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2022","dateComplaintFiled":"03/01/2022","vin":"5YJXCBE26HF","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Since installing the latest update (2021.24.48), my vehicle is suddenly experiencing:  * frequent bogus forward collision warnings (several per day) * instrument cluster outages (black screen) * sudden autopilot shutdowns caused by center display communication failures (MCU)  Other people with significantly different configurations (e.g. with the eMMC repair done, with autopilot hardware version 1, etc.) have experienced similar failures.  This seems to be a very serious software regression that needs to be addressed immediately.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11452785,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2022","dateComplaintFiled":"02/18/2022","vin":"5YJXCBE2XHF","components":"ELECTRICAL SYSTEM","summary":". December 2021, I stopped car at traffic light in Stevenson Ranch, CA 91381. Light turn blue but the car can\u2019t start, key fob and tesla app not working. I restarted my phone then Tesla app working back. Took more than 10 minutes.  . January 2022, I stopped at traffic light on Siarra Highway, Santa Clarita CA 91351. Light turn blue but car can\u2019t start, key fob and tesla app not working. I have to restarted my phone in order for Tesla app working back. Took more than 10 minutes.  We just had a new born so we feel very unsafe with this vehicle. And Tesla just ignore this matter.  . 1 time car not working in garage for more than 24 hours so I called Tesla Roadside Assistant to tow to Tesla dealership. All they done was replaced key fob battery even I had mentioned about the incidents above.  . Many times that car just close the door by itself ( left front driver, left and right falcon door, trunk ). Yesterday February 17th I was in Van Nuy CA ( 99 Ranch market loading groceries in to car ) trunk close bump on my head.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11452243,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2022","dateComplaintFiled":"02/16/2022","vin":"5YJXCDE29HF","components":"POWER TRAIN,ENGINE","summary":"Pulling in to slowly park and sudden unanticipated acceleration-pushed car into brick roof support of building. Damage to bumper.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11452295,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2021","dateComplaintFiled":"02/16/2022","vin":"5yjxcae29hf","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Our SUV lost power in the middle of the highway with no warning.  After a month of back and forth, Tesla is saying that the High Voltage Battery needs to be replaced.  The car has been with Tesla Marietta, GA center waiting for the replacement part with no ETA.  How long are we supposed to allow the manufacturer to address the problem per the manufacturer warranty.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11451166,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2022","dateComplaintFiled":"02/09/2022","vin":"5YJXCDE28HF","components":"FORWARD COLLISION AVOIDANCE","summary":"Tesla Full Self Driving FSD is too dangerous for public street experiments.  The video evidence is not from my vehicle but mine does sudden automatic unexpected swerving the same way:  Twitter video shows the automatic system swerved toward a bicyclist and the driver was able to grab the steering wheel to manually abort the system.  This automatic system with numerous close calls should not use the public as dummies for testing.  https://twitter.com/TaylorOgan/status/1491224700303060992?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1491224700303060992%7Ctwgr%5E%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fteslamotorsclub.com%2Ftmc%2Fthreads%2Ffsd-beta-videos-and-questions-for-fsd-beta-drivers.210858%2Fpage-268","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11451172,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2022","dateComplaintFiled":"02/09/2022","vin":"5YJXCDE28HF","components":"FORWARD COLLISION AVOIDANCE","summary":"Tesla Full Self Driving FSD is too dangerous for public street experiments.  The video evidence is not from my vehicle but mine does not recognize many obstacles that increase the risks of collisions:  The YouTube video shows the automatic system failed to recognize the green bollard and even with the quick intervention from a claimed well experienced FSD driver, the car collided with the green bollard.  The public should not be forced to be at risk for allowing this automatic system with numerous dangerous behaviors to experiment on the public street.  Tesla should have tested this in its closed course by building its own green bollard and then it can crash all it wants but not at the expense of public safety.   https://youtu.be/Zl9rM8D3k34","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11449349,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2022","dateComplaintFiled":"01/29/2022","vin":"5YJXCBE25HF","components":"STEERING","summary":"Steering suddenly becomes challangeing, when operating on winding roads the steering wheel fails to easily return to normal and must apply more force than normal to bring back to straight direction. Generally balky at times.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11447610,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"01/15/2022","vin":"5YJXCAE29HF","components":"SUSPENSION,POWER TRAIN,ENGINE","summary":"Car shudders at the acceleration. Service center said it\u2019s a widely known issue with front half shaft and clevis mount. Tesla already admits it is a design fault but wouldn\u2019t cover it under the drive unit warranty. Can nhtsa make it a recall? Thanks","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11446197,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2022","dateComplaintFiled":"01/04/2022","vin":"5YJXCBE20HF","components":"SUSPENSION","summary":"The front air suspension perfectly failed right after 4 years manufacture warranty. It is life-threatening since my right front suspension drops all the way down. If this happens when I'm on a highway at high speed, it might kill me.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11443615,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2019","dateComplaintFiled":"12/13/2021","vin":"5YJXCAE20HF","components":"EXTERIOR LIGHTING,VISIBILITY,BACK OVER PREVENTION","summary":"The contact owns a 2017 Tesla Model X. The contact stated that while driving at various speeds, the center display would inadvertently turn blank or reset on its own. The contact stated that the rear-view camera would inadvertently turn blank and the center display would take more than five minutes to reset while driving. The contact also stated that the audio sound of the vehicle would fail to work, including the turn signal beeping sound. The vehicle was taken to a Tesla service center who reset the software; however, the failure had been reoccurring while driving. The vehicle was taken to a second Tesla service center, Tesla (320 W Golf Rd, Schaumburg, IL 60195) several times and the software was reloaded; however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle was not repaired. The approximate failure mileage was 19,000. Parts distribution disconnect. Consumer stated it appears the chips are available, and Tesla has chosen to sell an upgrade rather than comply with the recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11443600,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2021","dateComplaintFiled":"12/13/2021","vin":"5YJXCBE25HF","components":"SUSPENSION","summary":"I bought Model X in 2017. Soon the suspension system failed and they had to replace the whole system. Again in Dec,2021 the whole system failed. I was given a quote for $5000 for replacing the compressor and the suspension. When they replaced the whole system back in 2019 I told them the car doesn't seem fine with suspension but they said they will extend the warranty  if anything happens to it. But they didn't note that in the system and now they said replaced parts has only 1 year warranty and I have to pay out of pocket for the suspension in 2021.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11443605,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2021","dateComplaintFiled":"12/13/2021","vin":"5YJXCBE22HF","components":"EXTERIOR LIGHTING","summary":"My headlights always tuned on automatically whenever the windshield wipers would turn on as required by Florida law.  After a software update a few months ago, this functionality is no longer occurring.  I must now manually turn on the headlights if it is raining and my windshield wipers turn on.   I reported this to my local Tesla Service Center, and they were aware of the issue and stated that a future software update would correct this issue and return the functionality.  I am still waiting for this to be corrected.  Not only does this lead to a safety issue, but it also violates state law if the wipers turn on in the rain and the lights do not.  Please note that I received a software update (2021.44.5) last night and this issue is still not corrected or addressed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11443465,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2021","dateComplaintFiled":"12/11/2021","vin":"5YJXCBE2XHF","components":"ELECTRICAL SYSTEM","summary":"Screen goes blank from time to time. Takes a long time for the car to power on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11443097,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2020","dateComplaintFiled":"12/08/2021","vin":"5YJXCBE21HF","components":"STEERING,BACK OVER PREVENTION","summary":"The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA campaign number 21V035000(Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and while operating the vehicle the display screen which included the backup camera would randomly malfunction causing the screen to freeze or turn black. Additionally, while operating the vehicle the power steering assist had malfunctioned causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not determined. The failure mileage was 60,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11439444,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2021","dateComplaintFiled":"11/04/2021","vin":"5YJXCDE24HF","components":"TIRES","summary":"I have popped multiple tires on the railroad tracks on Harry Bridges but this time it ruined TWO rims as well as popping the tires. It's directly next to my job site and have no way of avoiding it. Please help.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."},{"type":"Tire","productYear":"9999","productMake":"PIRELLI","productModel":"SCORPION ZERO PNCS","size":"285/32R22 106W A/S","manufacturer":"Pirelli Tire, LLC"}]},{"odiNumber":11439061,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2021","dateComplaintFiled":"11/02/2021","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM","summary":"Manufacturer Recall NumberSB2121001 NHTSA Recall Number21V035  For the above recall numbers - I contacted Tesla shortly after I became aware of the recalls. I was told that they would reach out to me within 6-8 weeks to schedule the repair. To date, no Tesla Advisor has contacted me to schedule a repair. Subsquent follow ups, various Tesla staff tell us different remedies, incuding some Tesla staff that tell us a recall is no longer required due to an OTA firmware update. However, issues with the emmc continue to happen (losing the main screen, random freezes/reboots while driving, and turn signals not operating intermittently when the screen is frozen) and the recall language seems to indicate that a physical repair is still needed.  Thanks for your assistance and all you do.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11438523,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2021","dateComplaintFiled":"10/28/2021","vin":"5yjxcbe25hf","components":"UNKNOWN OR OTHER","summary":"The hardware for the over all running of the car is failing. Maps do not load or load very slowly when on a trip the supercharge locations do not load or load very slowly, could lead to running out of charge or getting lost on the road. screen continues to flicker even after recall was supposedly fixed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11437973,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2021","dateComplaintFiled":"10/24/2021","vin":"5YJXCDE23HF","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,LANE DEPARTURE","summary":"During hard rainfall the software of the vehicle issues an error: the windshield wipers, headlights, taillights and turn signal all stop working. Lane assist and parking assist fail as well. Sometimes the vehicle shifts into park when you stop. After stopping the vehicle, the doors won't open so you cannot exit the car. It does not matter if the car is moving or stationary when the software fails. You have to reboot the car and hope it resolves, usually it doesn't, or most often just wait to time the software glitch for the moment when the functions are temporarily enabled, specifically when trying to exit the car. We have taken this vehicle to Tesla for this issue multiple times and they have not solved it. This vehicle is a safety hazard, and a legal issue since the headlights and taillights go out, leaving you to drive without them in the dark.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11436679,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2021","dateComplaintFiled":"10/13/2021","vin":"5YJXCBE22HF","components":"BACK OVER PREVENTION","summary":"The contact owns a 2017 Tesla Model X. The contact stated while reversing there was no image displayed on the infotainment screen. The contact stated that the failure occurred intermittently. The contact stated that the center front camera failed to record. The vehicle was taken to the dealer who stated that no failure was found. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and scheduled an appointment with the dealer however, the dealer cancelled the appointment. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 49,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11436283,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2021","dateComplaintFiled":"10/11/2021","vin":"5YJXCBE27HF","components":"SUSPENSION","summary":"As I was backing out of my driveway the passenger side front tire detached from the axel for no apparent reason. There was no accident, alert, or indication of anything being wrong with the vehcile.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11435882,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2021","dateComplaintFiled":"10/07/2021","vin":"5YJXCBE20HF","components":"STEERING,SUSPENSION","summary":"Whenever I turn the steering wheel, the squeaking noise appear. I contacted the service center, without seeing my car, they know that I have to replace the both side front upper control arms which made me believe there is a well-known defect with it. The control arms plays very important role in steering the car, if there is a defect and Tesla won't recall it then it might kill someone after the driver can't control the car due to the defected upper arm.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11435109,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"10/01/2021","vin":"5YJXCBE25HF","components":"BACK OVER PREVENTION","summary":"The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact took the vehicle to a local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11430735,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2021","dateComplaintFiled":"08/27/2021","vin":"5YJXCBE29HF","components":"STEERING","summary":"The contact owns a 2017 Tesla Model X. The contact stated while exiting the driveway and attempting to make a turn, the steering wheel became difficult to maneuver. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and the steering wheel would continually go from difficult to maneuver to loose while driving. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was repaired. The approximate failure mileage was 45,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11430789,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2021","dateComplaintFiled":"08/27/2021","vin":"5YJXCDE26HF","components":"SUSPENSION","summary":"2016-2017 Model X SUV: a possible front suspension link issue that can cause the tire to rub against the wheel arch.   The attached picture shows an excessive wear of inside shoulder.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11428448,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2020","dateComplaintFiled":"08/09/2021","vin":"5YJXCDE29HF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL","summary":"Tesla issued a recall for the mcu after I had the mcu replaced because it was failing.  The screens in my car would go blank and I would have no idea how fast I was going while driving.  The a/c wound shut off in the middle of the drive.  I didn't have turn signals.  These were all the reasons why the nhtsa ask tesla to issue a recall, and finally tesla agreed to this recall.  Tesla is however not reimbursing me for the replacement of the mcu.  I have spent months trying to get Tesla to honor their recall.  I would like to be reimbursed for this recalled mcu that I had to pay for myself as it was a major safety issue.  I would appreciate you help.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11427586,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2021","dateComplaintFiled":"08/03/2021","vin":"5YJXCAE45HF","components":"SUSPENSION,AIR BAGS","summary":"The contact owned a 2017 Tesla Model X.  The contact's husband stated while driving 70 mph, a strange noise was heard coming from the rear driver side of the vehicle which resulted in the contact's husband losing control of the vehicle and  collided with the median which brought the vehicle to a stop. None of the air bags deployed but no one was inquired and a police report was taken. The vehicle was towed to a junkyard where it was determined to be destroyed. The contact stated no warning lights was illuminated. The manufacturer was not informed of the failure. The failure mileage was unavailable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11426683,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2021","dateComplaintFiled":"07/27/2021","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn\u2019t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accidents. Tesla doesn\u2019t acknowledge this as a design defect to replace this as safety problem, hence I am reporting it here to investigate the matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11424425,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"07/12/2021","vin":"5YJXCBE27HF","components":"UNKNOWN OR OTHER","summary":"The MCU screen (large touch screen in the center of dashboard) has been malfunctioning. This started a few months ago when screen seemed to \"crash\" -- as I'm driving, the screen will turn black and take a long time to come back. On other occasions the map won't load and I receive a notice for \"network error\" (and have 5g service and not a satellite problem.) This would happen on and off for the past few months. I reported it back in March and was told they would order parts and get back to me and haven't. Then the 12 volt battery died and they replaced it but the MCU problems didn't go away. The last time I drove it, the screen froze up, then turned black and didn't come back on. The collision warning, lane assistance, and adaptive cruise control and steering all stopped working. I COULD engage the auto pilot and cruise control (the notification showed on the small dash board on top of the steering wheel, that they were both engaged) however, they didn't work. I set the car to 65 on the highway and the cruise control wouldn't  go over 50. Also, on the back roads, the car drove straight through stop signs without stopping.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11424045,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"07/09/2021","vin":"5YJXCDE29HF","components":"STEERING,SUSPENSION,WHEELS","summary":"The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking.   After getting on the highway and accelerating, the car started shaking, and making louder and louder noises.  Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering).   I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11421938,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2021","dateComplaintFiled":"06/23/2021","vin":"5yjxcbe2xhf","components":"STRUCTURE","summary":"Front passenger door mechanism doesn\u2019t function properly .  Door only opens when pulling on interior door handle. Service department stated it\u2019s a common problem with the door actuators failing and it needs to be replaced.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11421063,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"06/15/2021","vin":"5YJXCDE24HF","components":"EXTERIOR LIGHTING,VISIBILITY,BACK OVER PREVENTION","summary":"The contact owns a 2017 Tesla Model X. The contact stated the MCU home screen intermittently failed to operate while driving at various speeds. The contact then received notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11420082,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2021","dateComplaintFiled":"06/08/2021","vin":"5yjxcde26hf","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Repeated violations of autopilot safety systems has forced Tesla to activate in cabin cameras to be used as an additional safety device for driver monitoring.   Not all vehicles have in cabin cameras and should be installed for increased safety concerns","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11419804,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2021","dateComplaintFiled":"06/06/2021","vin":"5YJXCAE23HF","components":"ELECTRICAL SYSTEM","summary":"There was a recall for Tesla Model S and X with MCU1 to have the eMMC card upgrade necessary to keep the unit running or for those that had to upgrade the eMMC or the MCU1 replaced with with an MCU2 before the recall would be reimbursed.  I was contacted by Tesla about the reimbursement and I completed the necessary forms.  I was later contacted by Tesla and informed I didn\u2019t meet the criteria.  I asked for reasons why and they told me to contact my service center.  As I have been to the service center 25 times I understand that they will just look at the invoice.  So I did this on my own and see that when I had to replace my MCU1 with an MCU2, they listed it as an upgrade.  At the time, I didn\u2019t think much of it being listed as an upgrade, but it was the only option communicated to me by Tesla at that time.  I had no choice in order to make my Model X safe to drive.  Upgrading the eMMC was not an option presented to me.  I am requesting that Tesla reconsider my request for reimbursement as I feel I meet the requirements of the recall.  Additionally, when I needed to install the MCU2 to make my car safe to drive, the FM/XM radio feature that I paid for when I purchased the car was removed.  Six months later the option to add the radio back at my expense was another $500.  I am seeking reimbursement from Tesla for the cost of the MCU and radio for a total cost of $3000 plus tax.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11419694,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2021","dateComplaintFiled":"06/04/2021","vin":"5yjxcae21hf","components":"VEHICLE SPEED CONTROL","summary":"The contact's wife owns a 2017 Tesla Model X. The contact stated while his wife was driving at slow speeds, the vehicle independently accelerated, without warning. The contact's wife forcefully applied pressure on the brake pedal to stop the vehicle. The vehicle resumed regular driving after the failure and proceeded to drive at slow speeds. As the contact's wife approached the driveway to park the vehicle in the garage, the same failure recurred without warning. The contact slammed on the brake pedal to stop the vehicle. The manufacturer was notified of the failure and stated that a diagnostic would be performed on the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 13,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11416031,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2021","dateComplaintFiled":"05/10/2021","vin":"5YJXCDE21HF","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"TESLA TOUCHSCREEN FUNCTIONS BECOME MISSING, SCREEN GOES BLANK, NO REARVIEW CAMERA AND THE ABILITY TO TURN ON AND OFF DEFROSTER SETTINGS AND HEADLIGHTS BECOME MISSING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11415562,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2021","dateComplaintFiled":"05/07/2021","vin":"5YJXCAE28HF","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT AT START-UP, THE STEERING WHEEL FAILED TO OPERATE AS NEEDED CAUSING THE VEHICLE TO BE DIFFICULT TO STEER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TESLA (530 N STATE RT 17, PARAMUS, NJ 07652, (201) 225-2544) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE U-JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11414864,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2017","dateComplaintFiled":"05/02/2021","vin":"5YJXCBE29HF","components":"FORWARD COLLISION AVOIDANCE","summary":"THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11406667,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2021","dateComplaintFiled":"04/06/2021","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM","summary":"TESLA ADVISED ME THAT THE 8GB (EMMC) IN THE MEDIA CONTROL UNIT IS FAULTY WHICH ON TWO RECENT OCCASSIONS CAUSED ME TO EXPIENCE A PERSISTENT CENTER DISPLAY OR LOSS OF THE REARVIES CAMERA DISPLAY, DEFROST/DEFOG, AND/OR TURN SIGNAL LIGHTING, WHICH MAY INCREEASE THE RISK OF A CRASH. TESLA REPORTS THAT THEY DO NOT HAVE THE PARTS NEEDED TO FIX THE CAR FOR ME. I HAVE BEEN DEALING WITH THIS ISSUE SINCE JANUARY 2021.  I HAD EXPECTED MORE FROM TESLA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11404490,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2020","dateComplaintFiled":"03/23/2021","vin":"5YJXCBE29HF","components":"ELECTRICAL SYSTEM","summary":"I HAVE HAD REGULAR ISSUES WITH MY CAR'S BLUETOOTH SYSTEMS SINCE DECEMBER, 2020. THE ONLY WAY I'VE BEEN ABLE TO RESOLVE THIS ISSUE IS BY RESETTING MY CAR (HOLDING DOWN BOTH STEERING WHEEL BUTTONS). THE SERVICE CENTER HAS ASKED ME TO RESET THE CAR MULTIPLE TIMES, DELETE ALL CONNECTED BLUETOOTH PROFILES, AND COMPLETELY RESET THE CAR'S ELECTRONICS. NONE OF THESE FIXES HAS WORKED.    IT STILL FAILS EVERY 5-10 DAYS. I AM GOING TO LEAVE IT IN A NON-FUNCTIONING STATE NEXT TIME THIS HAPPENS SO THAT THEY ARE FORCED TO LOOK AT IT IN PERSON. THEY ALWAYS TRY TO DIAGNOSE THINGS REMOTELY, BUT ARE UNABLE TO DO SO WHEN IT IS IN A NON-FUNCTIONING STATE. IT APPEARS THIS ALSO AFFECTS THE CAR'S CELLULAR AND WIFI CONNECTIVITY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11399372,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2021","dateComplaintFiled":"03/05/2021","vin":"5YJXCBE26HF","components":"ELECTRICAL SYSTEM","summary":"A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11399380,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"03/05/2021","vin":"5YJXCAE29HF","components":"SUSPENSION","summary":"2017 MODEL X IN THE JUNKYARD.  HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45785079  BACK WHEEL FELL OFF.  THAT'S IT.  BACK WHEEL FELL OFF.  JUST THE USUAL STRETCHED AND SNAPPED SUSPENSION CHEESY POOFS.    IT WOULD BE NICE IF YOU WOULD DO SOMETHING.  BUT I EXPECT YOU WON'T  YOURS DESPAIRINGLY  KEEF","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11397069,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2017","dateComplaintFiled":"02/20/2021","vin":"5YJXCDE27HF","components":"UNKNOWN OR OTHER","summary":"MY CAR IS UNDER WARRANTY AND THE MCU IS FAILING. I ASKED TESLA ABOUT CHANGING THE CHIP OR REPLACE THE UNIT WITH THE MCU2 UNIT THEY REFUSED TO DO EITHER. I HAVE 49500 ON THE CAR IN LESS THAN 500 MILES I'LL BE OUT OF WARRANTY AND I CAN'T AT THIS TIME AFFORD TO FIX THIS PROBLEM. I HAVE RECENTLY HAD TO REBOOT THE UNIT SEVERAL TIMES TO WORK AND IT'S GETTING SLOWER AND SLOWER. I'M AFRAID SOON LIKE MANY OTHER TESLA MODELS IT WILL GO DEAD AT MY EXPENSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11396941,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"02/19/2021","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11394639,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2020","dateComplaintFiled":"02/04/2021","vin":"5YJXCAE20HF","components":"ELECTRICAL SYSTEM","summary":"1. TESLA PROVIDES OWNERS MANUAL IN INFOTAINMENT SYSTEM TO SCROLL. IT IS NOT OPENING AT ALL, THEY ARE SAYING MY COMBINATION OF HARDWARE(HW) AND SOFTWARE(SW) IS THE REASON AND THEY HAVE OBSERVED SAME ISSUE IN OTHER CARS TOO. SINCE OCT 2020 FIX FOR THIS ISSUE HAS NOT COME AND THEY ARE SAYING A FUTURE SW UPGADE WILL FIX THIS, BUT WITHIN A YEAR MY CAR WARRANTY WILL BE OVER. - I HAVE ATTACHED TESLA RESPONSE, WHERE THEY AGREED THEY HAVE 3 CARS AT NJ LOCATION WHICH HAVE SAME HW CONFIGURATION AS MINE, AND ALL WITH MY LATEST SW 2020.48.12. THIS IS ONLY 1 LOCATION, THEY HAVE 466 SERVICE CENTERS  THE PROBLEM IS NOT SW BUT IT IS BECAUSE OF POOR MCU HW.    2. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL EVEN WHEN ENERGY SAVINGS IS DISABLED  3. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO TURN ON.   4. WHILE DRIVING CAR CENTER SCREEN WILL SUDDENLY BLANK OUT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11390495,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2021","dateComplaintFiled":"01/28/2021","vin":"5YJXCAE25HF","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"1.  CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL.  2.  LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP.  THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER.  THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY.  THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389988,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2020","dateComplaintFiled":"01/26/2021","vin":"","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHUT-OFF INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA SERVICE CENTER AND WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE HOWEVER, THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A SOFTWARE UPDATE HOWEVER, THE FAILURE RETURNED A MONTH AFTER THE UPDATE WAS PERFORMED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11390113,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2021","dateComplaintFiled":"01/26/2021","vin":"5YJXCAE22HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"MAIN SCREEN (INSTRUMENTAL PANEL)  TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389461,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2020","dateComplaintFiled":"01/22/2021","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION.  NO REAR CAMERA, NO VENTILATION CONTROL.  TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT).  THIS IS A CLEAR SAFETY HAZARD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389142,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2021","dateComplaintFiled":"01/21/2021","vin":"5YJXCBE29HF","components":"ELECTRICAL SYSTEM","summary":"I AM EXPERIENCING ISSUES WITH MY MCU UNIT SIMILAR TO WHAT HAS BEEN DOCUMENTED IN ODI ENGINEERING ANALYSIS EA20-003.    I HAVE OBSERVED THE VEHICLE ELECTRONICS AND TOUCHSCREEN FAIL 4 TIMES IN THE LAST FEW MONTHS WHILE DRIVING. IN THE WINTER MONTHS IN MN, THIS IS EXTREMELY DANGEROUS AS IT CAUSES THE HVAC SYSTEMS TO TURN OFF. THE WINDOWS START TO FOG UP AND CREATE A SAFETY HAZARD.    I HAVE TRIED TO REPORT THIS ISSUE TO TESLA, BUT THEY KEEP RESPONDING BY SAYING THEY AREN'T ABLE TO DETECT ANY FAULTS FROM THE CAR, BUT ALSO SAY THAT A FUTURE SOFTWARE UPDATE IS EXPECTED TO RESOLVE THE ISSUE. I DON'T SEE HOW THEY CAN CLAIM THIS WILL BE RESOLVED BY A SOFTWARE UPDATE WHEN THEY DON'T SEEM TO UNDERSTAND THE FLAW CAUSING THIS ISSUE IN THE FIRST PLACE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389209,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2021","dateComplaintFiled":"01/21/2021","vin":"5YJXCDE25HF","components":"ELECTRICAL SYSTEM","summary":"THE CAR HAS 2 DISPLAYS, A DASH DISPLAY AND AN \"INFORTAINMENT\" DISPLAY. BOTH WORKED GREAT WHEN NEW. ALL VEHICLE STATUS IS DISPLAYED ON THEM, AND MOST VEHICLE CONTROLS ARE AVAILABLE ONLY THROUGH THEM.     OVER TIME, THEY HAVE BECOME PROBLEMATIC. THEY WILL SPONTANEOUSLY REBOOT AT ANY TIME (WHILE PARKED IN THE GARAGE, DRIVING UNDER VARIED CONDITIONS, ETC) WHICH CAN MAKE THEM UNAVAILABLE FOR UP TO 3 MINUTES, OR EVEN WORSE THEY WILL FREEZE DISPLAYING THE WRONG INFORMATION UNTIL THE DRIVER NOTICES AND MANUALLY REBOOTS THEM. FOR A WHILE, THIS WOULD HAPPEN ROUGHLY EVERY 10 MINUTES WHILE DRIVING, AND MEANT WE COULD LOSE NAVIGATION WHILE IN AN UNFAMILIAR AREA, LOSE THE BACKUP CAMERA, ACCESS TO HVAC CONTROLS INCLUDING DEFOGGER, ETC. IT IS USUALLY MORE OF AN ANNOYANCE, BUT WITH SUCH FREQUENCY IT IS EXTREMELY ANNOYING AT BEST, AND GIVEN THE RANDOM TIMING IT COULD BE A SAFETY ISSUE AS WELL.    WE HAVE HAD 4 APPOINTMENTS TO ADDRESS THIS. THEY HAVE MADE A COUPLE OF CHANGES THAT HAVE REDUCED THE FREQUENCY OF THE PROBLEMS. BUT THEY STILL OCCUR, UNLESS WE COMPLETELY STOP USING MAJOR FEATURES INCLUDING NAVIGATION AND TESLACAM.     THE FACT THAT THEY LARGELY DISAPPEAR WITH SOME CHANGES INDICATES THAT THESE ARE NOT DUE TO THE KNOWN EMMC PROBLEMS THAT ARE ALREADY UNDER INVESTIGATION. THESE ARE FIRMWARE BUGS RELATED TO NAVIGATION, USB HANDLING, PROCESSOR OVERLOAD DUE TO NEW FEATURES, ETC. TESLA CLAIMS THEY WILL BE FIXED, BUT CANNOT GIVE US A DATE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. WE HAVE THIS PROBLEM ALMOST EVERY TIME WE DRIVE THE CAR MORE THAN JUST A FEW MILES.      OWNERS ONLINE INDICATE THIS IS A COMMON PROBLEM WITH MODEL X AND S BUILT BEFORE MARCH 2018 WITH THE MCU1 COMPUTER. IT IS CLEAR THAT TESLA SERVICE TECHNICIANS ARE FAMILIAR WITH THE PROBLEMS, AS THEY ARE GIVING SIMILAR EXPLANATIONS TO OWNERS ALL OVER THE COUNTRY. YET THE FIRMWARE BUGS ARE STILL NOT FIXED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389006,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2021","dateComplaintFiled":"01/20/2021","vin":"5YJXCAE27HF","components":"ELECTRICAL SYSTEM","summary":"I AM THE OWNER OF A 201X TESLA MODEL X. THE \"CENTER SCREEN\" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR.    I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE.    I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA \"MCU1\" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11389091,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2021","dateComplaintFiled":"01/20/2021","vin":"5YJXCBE25HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"MY TESLA SCREEN IS HAVING THE IDENTICAL ISSUES OUTLINED IN YOUR REQUEST FOR RECALL.  I'VE REACHED OUT TO TESLA 3 DIFFERENT TIMES AND THEY KEEP TELLING ME TO RESET THE SCREEN. IT LAST HAPPENED YESTERDAY WHERE MY SCREEN WAS COMPLETELY BLANK FOR 15 MINUTES.  OBVIOUSLY I HAVE 0 CONTROLS FOR HEAT OR SHUTTING MY GARAGE BACKUP CAMERAS ETC.  IT'S INFURIATING THAT THEY DON'T WANT TO OWN UP TO A STUPID SCREEN IN A CAR THAT COST OVER $80,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388533,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2019","dateComplaintFiled":"01/17/2021","vin":"5YJXCDE26HF","components":"SUSPENSION","summary":"THE CAR SHUDDERS WHEN ACCELERATING. I HAVE HAD THE FRONT HALF SHAFTS REPLACED TWICE AND NOW THE SHUDDER IS BACK AGAIN. THEY SAY THEY ARE AWARE OF THIS, AS WELL AS THE NOISE THAT THE STEERING MECHANISM MAKES, AND THE FACT THAT THE MODEL X WIPERS DON'T WORK, BUT I HAVE TO PAY TO GET ALL THESE THINGS FIXED SINCE IT'S OUT OF WARRANTY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388534,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2021","dateComplaintFiled":"01/17/2021","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM","summary":"THE TOUCH SCREEN TURNS OFF AT RANDOM TIMES. I COULD BE PARKED, DRIVING, TURNING. HAPPENING WITH MORE FREQUENCY, THEN THEY PUSHED AN OVER THE AIR UPDATE, BUT NOW IT'S BACK.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388258,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2018","dateComplaintFiled":"01/15/2021","vin":"5YJXCAE29HF","components":"UNKNOWN OR OTHER","summary":"I'VE OWNED THIS CAR FOR 3 YEARS. FIRST FOUR MONTHS I HAD TO CHANGE OUT SCREENS 3 TIMES. STILL HAVING ISSUES WITH SCREEN NON STOP. EVERY TIME I BRING IN THEY SAY THEY FIXED OR REPLACED. STILL NOT WORKING AND DANGEROUS WHEN IT JUST GOES BLANK!! IT TURNS OFF IDLE AND WHEN MOVING... SCARY WHEN MOVING!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388267,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2021","dateComplaintFiled":"01/15/2021","vin":"5YJXCDE23HF","components":"SUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I HAVE HAD MY VEHICLE FOR A LITTLE OVER 3 YEARS AND IN THIS TIME I HAVE HAD TO TAKE THE VEHICLE IN OVER 10 TIMES.  I HAVE HAD MULTIPLE VISITS FOR BOTH MY IN-CAR DASH SLOW, FREEZING, OR RESTARTING AND I HAVE HAD 3 VISITS RELATING TO WHAT I BELIEVE IS MY SUSPENSION NOT WORKING.    MCU UNIT- THIS HAS STOPPED WORKING WHILE STARTING MY CAR WHERE THE SCREEN WOULD NOT LOAD AS WELL AS WHILE IN MOTION ON CITY STREETS AND HIGHWAY WHERE THE UNIT WILL FREEZE.  I HAVE NOTICED IT MORE OFTEN WHEN ON LONGER ROAD TRIPS BUT IT HAS ALSO HAPPENED DURING DAY TO DAY ACTIVITY.    SUSPENSION: WHILE UNDER WARRANTY I RECEIVED A MESSAGE SAYING THERE WAS AN ISSUE WITH MY SUSPENSION, TESLA DIAGNOSTICS COULD NOT DETERMINE A PROBLEM BUT THEY PROACTIVELY FIXED A PART. NOT SURE IF THIS IS KNOWN PART THAT WAS FAILING BUT IT WAS A PROACTIVE APPROACH.  MONTHS LATER I BROUGHT MY VEHICLE IN B/C IT WAS MAKING A LOUD MOTOR NOISE, THEN HISSING WHILE THE VEHICLE WAS STATIONARY IN MY GARAGE.  I DID NOT KNOW AT THE TIME BUT I THINK THIS MAY HAVE BEEN THE 1ST SIGNS OF A LEAK IN MY SUSPENSION SYSTEM.  ONCE AGAIN TESLA COULD NOT DIAGNOSIS OR RECREATE THE PROBLEM. LESS THAN A YEAR LATER FROM THAT VISIT TO THE SERVICE CENTER MY VEHICLE WOULD NOT RAISE OR LOWER.  THERE WAS NO INDICATION THAT IT NEEDED TO BE BROUGHT TO THE SERVICE CENTER SO INITIALLY I THOUGHT IT MAY JUST BE AN ISSUE BECAUSE IT WAS VERY COLD OUTSIDE.  AFTER TAKING IT IN AGAIN, TESLA TRIED A REPAIR THAT WAS GOING TO COST ABOUT $500, THE NEXT DAY THEY TOLD ME THE REPAIR DID NOT TAKE AND A MUCH MORE EXPENSIVE REPAIR WOULD BE NECESSARY ABOUT $6,000.  THE VEHICLE HAS LESS THAT 100,000 MILES ON IT AND I WAS CONCERNED ABOUT THE SUSPENSION FAILING AS I HAVE READ A LOT OF INFORMATION OF OTHER TESLAS HAVING SIMILAR ISSUES.  WITHOUT A 3-RD PARTY TO TAKE IT TO IN MY AREA, I FELT I HAD NO CHOICE BUT TO PAY THE FEE AND LET TESLA FIX IT. TESLA DISCOUNTED BY 10%.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388124,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2020","dateComplaintFiled":"01/14/2021","vin":"5YJXCDE28HF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"THE 17 INCH SCREEN KEEP GOING OFF WHILE DRIVING AND UNABLE TO DEFROST WINDSHIELD ALSO HVAC DOESN'T WORK DOING DRIVING WHEN THIS DISPLAY 17 INCH SCREEN GO BLANK  THIS MAY BE RELATED TO PREVIOUS REPORT ON THE 8 GB MEMORY ON THE 17 INCH SCREEN DISPLAYS GONE BAD MY CAR HAD ONLY 40,000 MILE WHEN THIS HAPPENED IT'S STILL UNDER WARRANTY BUT HAVE ASKED TESLA TO HELP AND THEY WERE NOT HELPING  THE CAR STILL UNDER WARRANTY","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11388129,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2021","dateComplaintFiled":"01/14/2021","vin":"5YJXCBE27HF","components":"ELECTRICAL SYSTEM","summary":"I BOUGHT MY 2017 TESLA MODEL X FROM TESLA DEALERSHIP LAST WEEK WITH LESS THAN 8K ON IT. AFTER TWO DAYS WHILE DRIVING THE MAIN SCREEN BLACKOUT, FREAK ME OUT SINCE ELECTRIC CAR IS NEW TO ME. A FEW DAYS LATER, PICKING UP MY LITTLE SON FROM SCHOOL THE SCREEN FROZE UP AND I COULD CONTROL ANYTHING ON THE SCREEN. THIS IS VERY DANGEROUS AND I HAVE CONTACTED TESLA SERVICE CENTER, THEY TOLD ME IT'S BEING INVESTIGATED AND NO RECALL HAVE BEEN CALLED. MY CAR IS STILL UNDER WARRANTY, IF IT'S A KNOW PROBLEM THEY SHOULD HAVE REPLACE THE MAIN SCREEN FOR ME BEFORE SELLING IT. PLEASE HELP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11387957,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2020","dateComplaintFiled":"01/13/2021","vin":"5YJXCDE4XHF","components":"UNKNOWN OR OTHER,LANE DEPARTURE","summary":"WHILE DRIVING IN AUTOPILOT MY MCU (TESLA CONTROLLER) OCCASIONALLY FAILS. THIS MEANS THE AUTOPILOT COMPUTER WORKS FINE BUT ALL AUDIO NOTIFICATIONS DO NOT WORK. THE AUTOPILOT WILL CHANGE LANES FOR ME WITHOUT THE NORMAL AUDITORY NOTIFICATION. TURN SIGNALS ARE SILENT. THE MCU WILL THEN COMPLETELY FREEZE (NO TOUCH INPUT AND GPS FROZEN WHILE DRIVING) REQUIRING EITHER A MANUAL REBOOT BY MYSELF OR IT CRASHES COMPLETELY AND REBOOTS ITSELF.    5 VISITS TO MY SERVICE CENTER IN THE PAST 13 MONTHS OF OWNERSHIP TO ADDRESS THIS ISSUE HAVE NOT RESULTED IN A RESOLUTION. THEY TELL ME THEY \"FLASHED THE STORAGE\" OR \"UPGRADED THE FIRMWARE\" BUT THE CAR CONTINUES TO PROVE THIS DID NOT RESOLVE THE ISSUE. AUTOPILOT FUNCTIONING WITHOUT NOTIFYING THE USER OF MANEUVERS COULD BE DEADLY. IT IS A SELF DRIVING CAR BUT STILL REQUIRES DRIVERS TO PAY ATTENTION AND TAKE OVER IF AUTOPILOT MAKES A FAULTY DECISION.    I HAVE VIDEOS OF THIS HAPPENING.    ATTACHED I HAVE UPLOADED INVOICES FROM THE SERVICE CENTER SHOWING I HAVE BROUGHT MCU FAILURE ISSUES TO THEM ON MULTIPLE OCCASIONS AND CONTINUE TO HAVE ISSUES. NOTE THAT LINE ITEM 14 ON THE INVOICE DATED 01132021 TESLA INACCURATELY STATES MY NO AUDIO ON AUTOMATIC LANE CHANGE ISSUE. I REQUESTED THEY REPHRASE THIS ISSUE TO THE ISSUE I REPORTED BUT THEY REFUSE TO PUT THIS IN WRITING. WHY? SUSPICIOUS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11387967,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2020","dateComplaintFiled":"01/13/2021","vin":"5YJXCAE2XHF","components":"UNKNOWN OR OTHER","summary":"TOUCHSCREEN TURNS BLANK. THIS TOUCHSCREEN IN TESLA WHICH IS THE PRIMARY SOURCE OF MANY CRUCIAL CONTROLS IN THE CAR TURNED BLANK AND UNRESPONSIVE. IT TOOK ABOUT 15 MINUTES OF DRIVING WITH BLANK SCREEN AND REPEATED RESET BUTTON PRESSES TO GET THE SCREEN TO WORK AGAIN. THE PROBLEM HAS HAPPENED BEFORE AND WAS MORE PRONOUNCED IN COLD WEATHER CONDITIONS.   TESLA CLAIMS TO RUN A REPAIR PROGRAM TO FIX THIS PROBLEM. I BOOKED AN APPOINTMENT WITH SERVICE CENTER AND THEY CALLED ME TO INFORM THAT THEY WILL NOT PERFORM THE REPAIR BY REPLACING THE MMC BUT WILL DO A SOFTWARE RESET OF SOME KIND AND SEE IF IT GOES AWAY. GIVEN THE SAFETY CONCERN INVOLVED WITH TOUCHSCREEN CONTROL GOING BLANK AND THEY THEMSELVES RUNNING A PROGRAM TO REPAIR, NOW REFUSING TO REPAIR IS A POTENTIAL HAZARD. I REQUEST NHTSA TO COMPEL TESLA TO MAKE ALL NECESSARY REPAIR AND REIMBURSE OWNERS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11387970,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2020","dateComplaintFiled":"01/13/2021","vin":"5YJXCAE26HF","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,LANE DEPARTURE","summary":"THE COMPUTER SCREEN WENT DEAD    CAN'T TURN ON HEAT OR AC, OPEN SIDE MIRROR OR CHARGE THE CAR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11387108,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2020","dateComplaintFiled":"01/08/2021","vin":"5YJXCDE27HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"THE 17-INCH TOUCHSCREEN PERIODICALLY GOES BLANK OR DOES NOT COME ON WHEN CAR IS STARTED.  THIS OCCURS RANDOMLY WHILE CAR IS STATIONARY OR IN MOTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11387193,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2020","dateComplaintFiled":"01/08/2021","vin":"5YJXCBE28HF","components":"STRUCTURE","summary":"VEHICLE WAS SUMMON TO ENTER GARAGE AND HIT THE RIGHT SIDE OF THE GARAGE DOOR FRAME CAUSING DAMAGE TO THE HOUSE, SIDE MIRROR, AND SHATTER THE FRONT QUARTER PASSENGER WINDOW. THE SUMMONS FEATURE DOES NOT YET WORK!","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11385788,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2020","dateComplaintFiled":"12/31/2020","vin":"5YJXCAE27HF","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"TOUCH SCREEN EXTREMELY SLUGGISH, SOMETIMES UNRESPONSIVE DURING DRIVING TRIP, LOSING MANY ACTIVE SAFETY FEATURES SUCH AS FORWARD COLLISION WARNING, SIDE COLLISION WARNING, REAR VIEW CAMERA, ACTIVE NAVIGATION LEADING TO DISTRACTIONS FROM TRYING TO USE ALTERNATIVE HAND PHONE NAVIGATION.  LOST SPEEDOMETER FUNCTION WHILE DRIVING AS SHOWN ON IMAGE BELOW MAKING DRIVING UNSAFE.  IMAGE BELOW SHOWED DRIVING ON A CITY STREET WHILE BOTH CONTROL SCREENS CENTER AND DRIVER SIDE BECAME FROZEN LEADING TO PANICKING DISTRACTIONS.     CAR OFTEN SLOW TO BOOT UP OR WAKE UP, TAKING SEVERAL MINUTES, IN ORDER TO BE DRIVABLE.  THIS SITUATION MAY BECOME   UNSAFE IN CASE OF REAL EMERGENCY REQUIRING TO DRIVE THE VEHICLE IMMEDIATELY","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11384211,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2020","dateComplaintFiled":"12/19/2020","vin":"5YJXCDE26HF","components":"UNKNOWN OR OTHER","summary":"THE LARGE SCREEN IN MY TESLA OCCASIONALLY GOES COMPLETELY BLACK AND STOPS FUNCTIONING. WHEN THIS HAPPENS MY REAR VIEW/ BACK UP CAMERA GOES BLACK, MY HEATING AND AIR CONDTITIONING SHUTS OFF, MY RADIO AND BLUE TOOTH SHUTS OFF. I CAN STILL DRIVE THE CAR BUT IS VERY LIMITED. THIS CAN LAST FOR 5 MINUTES OR UP TO 15 MINUTES. I CANNOT PREDICT WHEN THIS WILL HAPPEN. SOMETIMES IT HAPPENS MULTIPLE TIMES DURING THE SAME DAYS, OTHER TIMES A WEEK WILL GO BY WITHOUT IT HAPPENING. TESLA CONTACTED ME ABOUT THIS AND OFFERED A FIX: THEY WOULD UNDER WARRANTY INSTALL A NEW EMMC CHIP AND THAT THIS WOULD SOLVE THE PROBLEM.  I DID THIS, TESLA HAD MY CAR FOR A WEEK AND THEY PERFORMED THE FIX. IT DID NOT WORK AND MY SCREEN CONTINUES TO MALFUNCTION, IT IS VERY UNSETTLING.    THIS CAN, AND HAS HAPPENED MULTIPLE TIMES WHEN I AM: DRIVING ON THE HIGHWAY, DRIVING THROUGH MY NEIGHBORHOOD, DRIVING WITH MY KIDS IN THE CAR, AND WHEN I FIRST START THE CAR UP IN THE MORNING. I HAVE ATTACHED 2 PHOTOS I TOOK WHEN THIS HAPPENED 2 SEPARATE TIMES IN THE LAST 24 HOURS. BOTH TIMES I WAS DRIVING WHEN IT OCCURRED . THIS IS AFTER I HAVE HAD THE REPAIR THAT WAS SUPPOSED TO FIX THIS PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11383654,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2020","dateComplaintFiled":"12/16/2020","vin":"5YJXCBE23HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"ON MULTIPLE OCCASSIONS (SOMETIMES WHILE STATIONARY AND SOMETIMES WHILE MOVING), THE MEDIA CONTROL UNIT (MCU) HAS BECOME INOPERABLE.  IF IT OCCURS PRIOR TO A TRIP, THIS MEANT THE VEHICLE WOULD NOT DRIVE FOR THE SEVERAL MINUTES IT TAKES TO PERFORM A RE-BOOT.  WHEN IT OCCURRED WHILE DRIVING, IT MEANT THAT THE FOLLOWING SYSTEMS COULD NOT BE USED AND/OR ADJUSTED: THE REAR VIEW CAMERA, THE RADIO VOLUME, THE TEMPERATURE CONTROL, THE NAVIGATION SYSTEM, AND POSSIBLY OTHERS. I HAVE PROVIDED TESLA WITH TIME STAMPS OF ALMOST ALL FAILURE EVENTS AND TAKEN THE VEHICLE TO THEIR SERVICE CENTERS 3 DIFFERENT TIMES.  ALTHOUGH AN ASPECT OF THIS MCU (THE \"EMMC\") IS KNOWN TO BE DEFECTIVE AND THE VEHICLE IS UNDER WARRANTY, TESLA HAS REPEATEDLY REFUSED TO REPLACE THE MCU.  INSTEAD THEY HAVE, ON THE LATEST SERVICE APPOINTMENT, INDICATED THERE ARE \"FPGA ERRORS\" AND THERE IS A \"FIRMWARE BUG\" THAT IS CAUSING THE PROBLEM AND THAT THIS FIRMWARE BUG WILL BE ADDRESSED WITH A PENDING FIRMWARE UPDATE.  IN THE MEANTIME, THEY SUGGEST PERFORMING A \"RE-BOOT\" OF THE SYSTEM EVERY TIME IT FAILS.  I AM WORRIED THAT THIS MAY CAUSE FOR AN UNSAFE DRIVING SITUATION AND HOPE THAT THE NHTSA WILL COMPEL TESLA TO RECALL VEHICLES FROM THIS ERA (FROM WHICH THE MCUS ARE KNOWN TO BE DEFECTIVE).","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11378201,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2020","dateComplaintFiled":"12/07/2020","vin":"5YJXCAE47HF","components":"UNKNOWN OR OTHER","summary":"REAR BACKUP CAMERA NO LONGER USABLE AT NIGHT SINCE TESLA UPGRADED THE SOFTWARE/MCU2 COMPUTER SYSTEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11378277,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2020","dateComplaintFiled":"12/07/2020","vin":"5YJXCBE21HF","components":"ELECTRICAL SYSTEM","summary":"I TOOK POSSESSION OF A USED TESLA 2017 MODEL X DIRECTLY FROM TESLA USED SALES ON SATURDAY 11/28.  WITHIN 2 DAYS (BY MON 11/30), THE CENTRAL CONSOLE/COMPUTER WENT COMPLETELY BLACK AND THE CAR LOST ALL ABILITY TO SELF-DRIVE, USE MEDIA, CLIMATE CONTROL, LIGHTING, AND, FROM A MOST CONCERNING SAFETY STAND-POINT, ALL CAMERA INCLUDING REAR-VIEW.  THIS PROBLEM WAS REPORTED TO TESLA ON 12/1 AND NO SOLUTION HAS BEEN FORTHCOMING.  IN SCANNING THE INTERNET, THIS SEEMS TO BE A SERIOUS REOCCURING PROBLEM WITH THE CENTRAL MCU COMPUTER CONSOLE.  THE CAR IS DRIVE-ABLE BUT WITHOUT SAFETY PRECAUTIONS OR FUNCTIONALITY IN EVEN THE MOST BASIC OF OPERATIONS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11377911,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2020","dateComplaintFiled":"12/04/2020","vin":"5YJXCBE23HF","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"TOUCHSCREEN FAILURE IN EITHER COMPLETE BLACK SCREEN OR UNRESPONSIVE DURING DRIVING. IN ADDITIONAL, PARTIAL FUNCTION LOSS OF THE INSTRUCTION PANELS IN THE MEAN TIME. THIS IS HAPPENING ONCE EVERY FEW MONTHS THAT FORCE ME HAVE TO STOPPED ON THE ROAD TO REBOOT/DEEP REST THE SYSTEM. WHEN ITS FAILED I LOSS VIEW OF REAR CAMERA, CANNOT OPERATE HVAC (DEFOGGING) LIGHT, AND LOSS OF THE PARKING ASSISTANT SUPPORT. FURTHERMORE I SUSPECT THIS DEFECTS ALSO RENDERS MY INTERNAL WEB BROWSER UNUSABLE AND COVERTLY LOSING OF NAVIGATION VOICE PROMPT.    I AWARE THE CAUSE OF THIS ISSUE FROM NHTSA INVESTIGATION EA-20-003. HOWEVER, WHEN CONTACT TESLA FOR THIS ISSUE THEY SIMPLY REFUSE TO FIX THE DEFECTS EMMC CITING I HAVE TO PROVIDE SPECIFIC DATE AND TIME OF FAILURE, WHICH IS UNREASONABLE UNLESS THE DRIVER IS ALREADY AWARE THE DETAIL OF THIS DEFECTS AND TAKING SPECIFIC NOTE FOR THE OCCURRENCE. HOWEVER, I LUCKILY MADE A NOTE FOR THE OCCURRENCE AT THE TIME, BUT TESLA STILL REFUSE TO REPLACE THE DEFECTS UNIT CITING THEY LOSS THE LOG OF MY INCIDENT.     THEN, THEY PUSHED A SOFTWARE UPGRADE SIMPLY DEFER THE PROBLEM FROM HAPPENING. FURTHERMORE, IN THIS PANDEMIC SITUATION, MANY PEOPLE ARE TRYING TO AVOID OF GOING OUT AS MUCH AS POSSIBLE.     MY POINT IS THEIR DEFECTS ALREADY CAUSE MATERIALIZED DAMAGE TO THE EMMC, WHICH HAS A FIXED LIFESPAN FOR THE CYCLE OF WRITES. IT SHOULD BE REQUIRED A RECALL FOR THESE DEFECTS DEVICE WILL FAILED SOONER OR LATER.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11377028,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2020","dateComplaintFiled":"11/30/2020","vin":"5YJXCCE21HF","components":"STEERING,SUSPENSION,POWER TRAIN","summary":"I'M NOT FROM THE US, BUT WANT TO LET YOU KNOW THAT THERE ARE ALSO SAFETY PROBLEMS WITH MODEL X CARS IN EUROPE.    MY CAR, A TESLA X FROM APRIL 2017 WITH 93.682 KILOMETERS DRIVEN BROKE DOWN WITH A BROKEN SUSPENSION PART. THE WHEEL WAS MOVING FOR- AND BACKWARDS COMPARED TO THE VEHICLE. TESLA CALS THE PART FORE LINK ASSY LH (1041570-00-B). WHEN PARKING THE CAR IN REVERSE, THE FRONT A THE CAR CAME UP FOR 5 CENTIMETERS. IT HAPPENED ALSO DRIVING SLOWLY FORWARD. THE BIG RING ON THE END OF  THIS PART (THE SITE THAT IS CONNECTED CLOSE TO THE WHEEL) WAS COMPLETELY TORN OPEN.     TESLA ALSO HAD TO REPLACE THE LEFT AND RIGHT FR SUSP AFT LINK ASSY BECAUSE OF \"WEAR AND TEAR\". UPPER CONTROL ARM WERE ALREADY REPLACED IN JUNE 2020. REAR MOTOR REPLACED JANUARI 2018, ELECTRONICS FOR OPENING FRONT DOORS REPLACED IN MARCH 2020, NEW POWER STEERING APRIL 2020.    I LIKE YOU TO INVITE THE ALSO LOOK AT SUSPENSION SAFETY ISSUES IN EUROPE WITH THE MODEL X AND S.    THESE ISSUES HAVE NOTHING TO DO WITH ROAD CONDITIONS, WE HAVE VERY NICE SMOOTH ROADS HERE IN THE NETHERLANDS. I MADE A VIDEO OF THE MOVEMENT OF THE FRONT LEFT WHEEL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11376715,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2020","dateComplaintFiled":"11/27/2020","vin":"5YJXCDE28HF","components":"STEERING,STRUCTURE,SERVICE BRAKES","summary":"WHEN THE CAR IS PARKED THEN PUT IN REVERSE, THE CAR MAKES A LOUD CRACKING NOISE. I WAS TOLD IT WAS BRAKES THAT WERE CLEANED UP BUT STILL MAKE A LOUD NOISE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11375674,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2020","dateComplaintFiled":"11/20/2020","vin":"5YJXCDE29HF","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"MAIN CENTRAL DISPLAY FREEZING, UNRESPONSIVE.AFFECTS RADIO, REAR VIEW CAMERA ALERT WARNING SOUNDS. REQUIRES TO REBOOT FOR IT TO WORK. NEWER MODEL WAS EQUIPPED WITH 64GB MEMORY CARD TO SOLVE THE ISSUE (CURRENTLY HAS 8GB). HAS HAPPENED IN MLTIPLE OCASIONES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11375676,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"11/20/2020","vin":"5YJXCDE29HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"VEHICLE NOT ABLE TO SUPERCHARGE DUE TO SALVAGE TITLE, VEHICLE WAS ABLE TO SUPERCHARGE FOR A YEAR AND TURNED OFF WITH OUT NOTICE OR WARNING. VEHICLE HAS NOT SUSTAINED DAMAGE TO HIGH VOLTAGE COMPONENTS AND PASSED TESLA HIGH VOLTAGE SYSTEM INSPECTION. NOTIFIED SUPERCHARGING IS PERMANENTLY DISABLED FOR BOTH TESLA AND THIRD PARTY DC FAST CHARGING MAKING IT IMPOSSIBLE TO RODE TRIP ON THE VEHICLE. I ATTACHED INVOICES FOR PAYED CHARGING VEHICLE NOW NOT SUPERCHARGING DISABLED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11375437,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2020","dateComplaintFiled":"11/19/2020","vin":"5YJXCAE26HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"THE MCU ON THE VEHICLE HAS ISSUES WITH IT SHUTTING DOWN AND GOING BLANK. ALSO MANY MCU FUNCTIONS AREN'T ABLE TO BE USED DURING THESE PERIODS. THERE'S BEEN TIMES A RESET DOESN'T RESOLVE THE ISSUE AND TESLA HAD TO FIX THE VEHICLE. TESLA ISSUED A WARRANTY ADJUSTMENT PROGRAM TO ADDRESS THIS ISSUE. THE ISSUES I'M EXPERIENCING ARE CONSISTENT WITH THIS NOTICE, BUT THEY ARE REFUSING TO RESOLVE THE ISSUE AS STATED IN THE NOTICE.    HTTPS://WWW.TESLA.COM/SUPPORT/ADJUSTED-COVERAGE-PROGRAM?REDIRECT=NO&UTM_SOURCE=ITERABLE&UTM_MEDIUM=EMAIL&UTM_CAMPAIGN=WARRANTY_ADJUSTMENT_PROGRAM&UTM_CONTENT=OWNERSHIP&UTM_LOCALE=EN_US&UTM_TERM=20Q4    IN THE PHOTOS SUBMITTED IT PROVIDES TESLA'S DECLINING TO REPAIR THE EMMC, AND TESLA'S ACKNOWLEDGMENT THAT MY ISSUES ARE CONSISTENT TO THEIR NOTICE. THE VIDEO EVIDENCE IS TOO LARGE TO SEND HERE, BUT I CAN SEND THE VIDEO IF NEEDED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11375062,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2020","dateComplaintFiled":"11/17/2020","vin":"5YJXCBE23HF","components":"ELECTRICAL SYSTEM","summary":"THE MCU IS NOT STARTING UP","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11375127,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2020","dateComplaintFiled":"11/17/2020","vin":"5YJXCBE28HF","components":"ELECTRICAL SYSTEM","summary":"MCU AND TOUCHSCREEN ARE EXTREMELY SLOW TO RESPOND AND NEED CONSTANT REBOOTS TO UNFREEZE.  I SPOKE TO TESLA SERVICE ABOUT REPLACING THE MCU OR THE EMMC UNDER THEIR NEW WARRANTY PROGRAM BUT THEY KEEP TELLING ME THEY HAVE TEMPTED INTO THE CAR AND FIXED THE ISSUE BY CLEARING THE MEMORY. IT'S A TEMPORARY FIX AS THE ISSUE RETURNS IN A FEW DAYS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11374898,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2020","dateComplaintFiled":"11/16/2020","vin":"5YJXCAE26HF","components":"EXTERIOR LIGHTING","summary":"THE TOUCHSCREEN WENT BLACK WHILE DRIVING CAUSING THE LIGHTS TO GO OUT. THE SCREEN HAS GONE OUT MULTIPLE TIMES OVER THE PAST 6 WEEKS REQUIRING REBOOTING.  EACH TIME THE SCREEN GOES OUT MORE FEATURES ARE AFFECTED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11374944,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2020","dateComplaintFiled":"11/16/2020","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"VEHICLE CENTRAL TOUCHSCREEN RANDOMLY \"REBOOTS\" EVEN WHILE DRIVING. SCREEN WILL GO BLACK AND TAKE 2-5 MINUTES TO POWER BACK ON. SCREEN ALSO FREEZES UP WITH INCREASING REGULARITY (SEVERAL TIMES A WEEK) FORCING MANUAL REBOOT.    WHEN REBOOTING BACKUP CAMERA, AND AUDIBLE PARKING SENSOR CHIMES ARE DISABLED. ALSO TURN SIGNAL NOISE INDICATOR IS DISABLED.     DATE OF INCIDENT IS  TODAY'S  DATE BUT ISSUE HAS BEEN ONGOING AND INCREASING IN FREQUENCY FOR THE PAST 12 MONTHS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11374535,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2020","dateComplaintFiled":"11/13/2020","vin":"5YJXCBE2XHF","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY IN THE GARAGE AND ATTEMPTING TO START-UP THE VEHICLE, THE INSTRUMENTAL PANEL WAS INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11374341,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2020","dateComplaintFiled":"11/12/2020","vin":"5YJXCBE27HF","components":"SUSPENSION","summary":"HERE IS A 2017 MODEL X IN THE JUNKYARD.  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38034265?ROWNUMBER=2    THE LH BACK WHEEL HAS GONE WHOMPY.  ELON MUSK CALLS THIS \"CHINA SYNDROME\" BECAUSE IT ONLY HAPPENS IN CHINA DUE TO BAD ROADS AND BAD DRIVERS.  THIS TESLA WENT WHOMPY IN CALIFORNIA.  YOU KNOW WHAT TO DO.  DEMAND A RECALL!    THANKS IN ADVANCE  KEEF","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11365286,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2020","dateComplaintFiled":"10/20/2020","vin":"5YJXCBE45HF","components":"ELECTRICAL SYSTEM","summary":"MAIN CONTROL UNIT (MCU1) FAILS DAILY. IT WAS FIRST REPLACED WITHIN 2-4 MONTHS OF PURCHASED BECAUSE OF THE BLACK SCREEN OF DEATH. WILL LOSE AC, NAVIGATION, CAR LOCK, AND MANY OTHER THINGS THAT MAKE THE CAR WORK PROPERLY. TESLA CONTINUES TO DELAY ANY REPAIR FOR YEARS. THIS MUST BE.MY 6TH OR 6L7TH TIMES BRING IN THE CAR FOR REPAIR WHICH THEY DO NOT SEEM TO REPAIR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11364704,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2020","dateComplaintFiled":"10/16/2020","vin":"5YJXCAE28HF","components":"SUSPENSION","summary":"HERE IS A TESLA MODEL X IN THE JUNKYARD  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37656941?ROWNUMBER=81    AAAND..... POP GOES THE BALL JOINT!  THAT'S IT!    THE TOP BALL JOINT HAS FALLEN TO BITS AGAIN.  THERE IS ABSOLUTELY ZERO COLLISION DAMAGE THAT WOULD ACCOUNT FOR THE BALL JOINT FAILING LIKE THIS.  THERE HAVE BEEN MANY REPORTS OF OWNERS COMPLAINING OF SQUEAKS CAUSED BY LACK OF LUBRICATION IN THESE BALL JOINTS.  EVENTUALLY THE BALL WEARS AWAY UNTIL IT POPS OUT AND THEN THINGS TURN TO EXCREMENT.    IF IT IS NOT TOO MUCH TROUBLE FOR YOU THEN WOULD YOU PLEASE BE SO KIND AS TO DEMAND A RECALL BEFORE MORE PEOPLE GET SLAUGHTERED BY THESE DEFECTIVE CONTRAPTIONS.  THANK YOU SO MUCH.  KEEF.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11355285,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2020","dateComplaintFiled":"09/15/2020","vin":"5YJXCBE29HF","components":"ELECTRICAL SYSTEM","summary":"I HAVE THE MCU1 COMPUTER ON MY 2017 TESLA MODEL X. THE TURN SIGNAL STOPPED WORKING AND I HAD TO REBOOT THE COMPUTER. THE CAR WAS IN MOTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11354622,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2020","dateComplaintFiled":"09/12/2020","vin":"5YJXCAE23HF","components":"STEERING","summary":"IN JUNE OF 2020, THE LOWER U-JOINT NEAR THE STEERING RACK ENCOUNTERED A FAILED BEARING MAKING THE CAR EXTREMELY DIFFICULT TO TURN FOR 90 DEGREES OF STEERING WHEEL MOVEMENT, FREE FOR 90 DEGREES, HARD FOR 90 DEGREES, AND FREE FOR 90 DEGREES.  THIS OCCURED AT APPROXIMATELY 68,000 MILES AND 2.5 YEARS OF OWNERSHIP.  BEFORE THIS WAS DIAGNOSED, IT MADE THE CAR DANGEROUS TO DRIVE AND ALMOST CAUSED AN ACCIDENT WHEN MY WIFE WAS DRIVING WHEN IT FIRST OCCURED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11350295,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2020","dateComplaintFiled":"08/19/2020","vin":"5YJXCAE21HF","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"THE VEHICLE EXPERIENCED A MULTIPLE-SYSTEM FAILURE.  WARNING LIGHTS INDICATED LOSS OF STEERING ASSIST, LOSS OF CRUISE CONTROL, LOSS OF BRAKING ASSIST, AND OTHER SAFETY FEATURES.  A RESET OF THE COMPUTER RECTIFIED THE ISSUE, BUT ONLY TEMPORARILY, AND THE SOFTWARE FAILS AGAIN AND AGAIN.  IN FAILURE MODE, WHICH COMES ON UNPREDICTABLY, THE BRAKES MAKE A TERRIBLE GRINDING SOUND AND ARE NOT AS EFFECTIVE IN STOPPING THE CAR.  THIS IS A MAJOR SAFETY CONCERN.  THE ONSET OF THESE FAILURES IS USUALLY WHEN THE CAR IS MOVING AND OCCURS RANDOMLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11349357,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2020","dateComplaintFiled":"08/15/2020","vin":"5YJXCAE26HF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"THE MCU (MEDIA CONTROL UNIT) ALSO KNOWN AS THE INFOTAINMENT CENTER WENT OUT ON MY 2017 TESLA MODEL X. WHEN THIS UNIT WENT OUT, I LOST THE ABILITY TO USE THE TURN SIGNALS, THE BACK UP CAMERA, MOST OF THE CONTROLS TO CHANGE SETTINGS FOR THE CAR AND THE CAR WAS NO LONGER ABLE TO ACCEPT A CHARGE. THE CAR WAS IN THE DRIVEWAY AT HOME WHEN THIS HAPPENED AND I TRIED TO SCHEDULE AN APPOINTMENT WITH TESLA TO GET THIS RESOLVED. THEY TOLD ME THAT THE PART WAS ON BACK ORDER AND THAT THEY COULD NOT TAKE THE CAR IN AT THE TIME. IT WOULD BE ABOUT A MONTH BEFORE THEY WERE ABLE TO GET THE PART AND THAT I COULD STILL DRIVE THE CAR. THEY ALSO ASKED ME TO KEEP THE CAR CHARGED BUT I ALSO LET THEM KNOW THAT THE CAR IS UNABLE TO DO SO AT HOME. HE ASKED ME TO TAKE IT TO TESLA SUPERCHARGING STATION AND TRY THERE. I LET THEM KNOW THAT MY TURN SIGNALS WERE NO LONGER WORKING AND THE TECHNICIAN TOLD ME THAT HAND SIGNALS WERE STILL AN ACCEPTABLE FORM OF VEHICLE DIRECTION/MOVEMENT INDICATION. WELL, I TOOK IT TO THE SUPERCHARGING STATION WITH THE TURN SIGNALS AND REAR CAMERA NOT WORKING AND THE CAR WOULD NOT CHARGE SO I HAD TO TAKE IT HOME AGAIN DRIVING WITHOUT TURN SIGNALS ON THE FREEWAY. I FINALLY CONVINCED THEM THE CAR WAS NOT SAFE TO DRIVE AND THAT THE CAR WOULD LOSE ALL ITS BATTERY RESERVE BEFORE I THEY WERE ABLE TO TAKE MY APPOINTMENT SO THE TECHNICIAN ASKED ME TO DRIVE IT INTO THE SAN FRANCISCO TESLA SERVICE CENTER","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11342290,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2020","dateComplaintFiled":"07/30/2020","vin":"5YJXCAE27HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"MCU HAS BEEN SUPER SLOW AND UN-USABLE. CANT USE IT TO MAKE ANY CALLS OR USE VOICE COMMANDS. IT IS SUPER SLOW AND TEND TO FAIL SOON AND TESLA IS NOT READY TO REPAIR OR REPLACE IT.    OTHER ISSUE I HAVE IS, RATTLING SOUND WHILE DRIVING AND TESLA SAYS ITS COMMON. I DO NOT EXPECT THIS WHEN I PAID $90,000 FOR A CAR. IT FEELS AS IF I AM DRIVING A CHEAP 20 YEAR OLD CAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11342074,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2020","dateComplaintFiled":"07/29/2020","vin":"5YJXCBE29HF","components":"ELECTRICAL SYSTEM","summary":"MY MCU IS STARTING TO FAIL. MY VEHICLE WAS BUILT IN 03/2017 AND I HAVE 50,000 MILES. THE MCU HAS BECOME SLOWER AND LESS RESPONSIVE OVER TIME. ON 7/28/20 MY MCU BECAME COMPLETELY RESPONSIVE WHILE DRIVING AND REQUIRED ME TO STOP THE VEHICLE SO THAT I CAN PERFORM THE 2 BUTTON RESET. I LOST AIR CONDITIONING DURING THIS TIME FOR ABOUT 2 MINUTES AND IT WAS 100 DEGREES OUTSIDE. I FEAR MY MCU WILL FAIL COMPLETELY SOON AND I WILL LOSE VITAL CONTROLS OF THE CAR INCLUDING TURN SIGNALS. THE MCU IS FAULTY BY DESIGN OF THE 8GB EMMC MODULE WHICH HAS LIMITED WRITE CYCLES AND TESLA UNCESSARILY LOGGING USELESS INFORMATION TO IT FOR MANY YEARS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11341401,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2019","dateComplaintFiled":"07/25/2020","vin":"5YJXCAE22HF","components":"UNKNOWN OR OTHER","summary":"MUCH LIKE SMART PHONES THESE DAYS WILL EVENTUALLY UPDATE TO THE POINT THAT THE SOFTWARE OUTPACES THE HARDWARE, TESLA HAS CONTINUALLY PUSHED MORE UPDATED SOFTWARE TO THE POINT WHERE CERTAIN FEATURES ARE RENDERED UNUSABLE. NOT ONLY DOES THE INTERFACE LAG, CAUSING DANGEROUS DISTRACTIONS WHILE DRIVING, BUT CERTAIN CRITICAL SAFETY FEATURES NO LONGER OPERATE EITHER - TURN SIGNALS, HANDS-FREE, NAVIGATION, ETC.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11339811,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2020","dateComplaintFiled":"07/16/2020","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"HERE IS A TESLA FRESHLY ARRIVED IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36822732?ROWNUMBER=0 ITT IS BURNED OUT BUT JUDGING BY THE ASHES AROUND THE VEHICLE IT HAS MOST LIKELY BURST INTO FLAMES WHILE STORED IN THE JUNKYARD POST CRASH. THE BACK WHEEL HAS GONE WHOMPY WHICH IS NOT UNUSUAL FOR A TESLA. THERE IS NO CRASH DAMAGE AT THE BACK OF THE CAR THAT WOULD EXPLAIN WHY THE WHEEL WENT WHOMPY. IT WENT WHOMPY BEFORE THE CRASH. THE FRONT WHEEL AND SUSPENSION HAS SNAPPED OFF AND HAS ESCAPED THE FIRE BECAUSE IT WAS LYING ON THE GROUND NEXT TO THE CAR DURING THE FIRE. THE AIR-SHOCK IS STASHED INSIDE THE CAR BECAUSE IT WAS STASHED THERE BY THE TOW TRUCK DRIVER. THE FRONT WHEEL IS CLEANLY SLICED IN HALF. THIS IS A COMMON FAILURE IN TESLAS. THE SUSPENSION BREAKS WHILST THE CAR IS TRAVELLING AND THE BROKEN PART GOUGES THE WHEEL WHILST IT IS ROTATING. MANY SIMILAR CASES CAN BE SEEN HERE; HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/ALBUMS/72157661343139261 TESLA SUSPENSIONS ARE DEFECTIVE. I BET YOU A SIGNED DOLLAR. PLEASE ISSUE A RECALL IMMEDIATELY. THANK YOU. [XXX].  DATE OF CRASH, MILEAGE ETC. ARE ESTIMATED.  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11338522,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2020","dateComplaintFiled":"07/10/2020","vin":"5YJXCBE23HF","components":"ELECTRICAL SYSTEM","summary":"I WAS DRIVING AND THE SCREEN WENT BLANK. MCU TOUCHSCREEN FAILURE. SCREEN IS BLANK. NO RESPONSE AFTER MULTIPLE RESET ATTEMPTS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11337498,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2020","dateComplaintFiled":"07/05/2020","vin":"5YJXCAE29HF","components":"ELECTRICAL SYSTEM","summary":"THE MCU IS FAILING, ITS SLOW, FREEZES AND HAS YELLOW BORDERS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11330949,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2020","dateComplaintFiled":"06/26/2020","vin":"5YJXCBE22HF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"EXPERIENCED INTERMITTENT TOUCHSCREEN LOCK UP AND SELF REBOOTS RESULTING IN LOSS OF REAR VIEW CAMERA, HVAC CONTROL FUNCTIONALITIES, AND FEEDBACK SOUND/INDICATOR FOR TURN SIGNALS.  ENTERTAINMENT(RADIO) CONTROLS WERE ALSO LOCKED OUT.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11330737,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2020","dateComplaintFiled":"06/25/2020","vin":"5YJXCAE23HF","components":"UNKNOWN OR OTHER","summary":"ON TESLA MODEL S AND MODEL X THERE IS AN ISSUE WITH A MEMORY CARD WITHIN MCU1.  IT WAS NOT DESIGNED TO HANDLE THE AMOUNT OF LOGGING THAT THE LINUX OPERATING SYSTEM FOR THE MAKES.  TESLA IS AWARE OF THIS AN IS OFFERING OWNERS TO UPGRADE TO MCU2 FOR A COST OF $2,500.  THIS IS NOT FAILURE DUE TO AGE.  IT IS A FAILURE DUE TO POOR ELECTRONIC DESIGN.  WHEN IT HAPPENS VARIES ON MANY FACTORS, BUT WILL HAPPEN TYPICALLY BEFORE 100,000.  WHEN THE MCU1 FAILS, THE CAR CANNOT BE OPERATED.  ADDITIONALLY , THE MCU2 UPGRADE REMOVES RADIO FEATURES THAT WERE AVAILABLE ON MCU1.  THE REASON FOR THIS IS THAT TESLA DOES NOT WANT TO OFFER AN ADAPTER CABLE AND NEW TUNER UNIT.  MCU1 CAME WITH AN ANALOG RADIO. MCU2 WORKS WITH THEIR NEWER DIGITAL RADIO.  ALL THAT IS NEEDED IS TO PROVISION THE RADIO IN THE MCU2 UNIT VIA THE TESLA TOOLBOX SOFTWARE, INSTALL THE NEW RADIO AND INSTALL AN ADAPTER CABLE THAT TAKES POWER FROM THE ANALOG RADIO HARNESS, CONNECTS TO THE NEW RADIO FOR POWER AND ETHERNET DATA, AND THEN CONNECTS THE ETHERNET FROM THE RADIO TO MCU2.  HERE ARE SOME LINKS TO SHOPS THAT OFFER REPAIRS FOR THE MCU1 AND ARE FULLY AWARE OF THE ISSUE AND SOME VIDEOS THAT SPEAK TO THE ISSUE.    HTTPS://M.YOUTUBE.COM/WATCH?V=AKGDTFSGMIY  HTTPS://INSIDEEVS.COM/NEWS/376037/TESLA-MCU-EMMC-MEMORY-ISSUE/AMP/  HTTPS://057TECH.COM/SERVICES/TESLA_MCU  HTTPS://EVTUNING.COM/PRODUCTS/EMMC-REPAIR-UPGRADE-FOR-MODEL-S-AND-X    HTTPS://WWW.GOOGLE.COM/AMP/S/INSIDEEVS.COM/NEWS/376037/TESLA-MCU-EMMC-MEMORY-ISSUE/AMP/    ALTHOUGH, NO OWNER CAN EXPECT A VEHICLE TO LAST FOREVER, IT IS UNREASONABLE THAT MCU1 DOESN'T LAST FOR THE LIFE OF THE CAR AND TESLA SHOULD OFFER A FREE COST REPLACEMENT EITHER THE RADIO OPTION.  THEY SHOULD NOT HAVE THE RIGHT TO REMOVE A FUNCTION THAT CAME WITH THE VEHICLE.  I APPRECIATE ANY HELP YOU CAN PROVIDE.      SINCERELY,    [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11330889,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"06/25/2020","vin":"5YJXCCE23HF","components":"ELECTRICAL SYSTEM","summary":"MY TESLA MODEL X 100 D 2017 HAS THIS BIG SCREEN IN CENTER. AFTER APX. 2,5 YEARS THE SCREEN BECAME LESS RESPONSIVE, ERROR MESSAGE ('PLEASE WAIT UNTIL SYSTEM HAS POWERED UP'), 1-2 MINUTES BEFORE I COULD DRIVE, TROUBLE CONNECTING VIA APP, I COULD NOT INITIATE THE NAVIGATION SYSTEM. I THEN WENT TO TESLA SERVICE CENTER, AND THEY 'FLUSHED THE CAR' AS THEY TOLD ME (MEANING DELETING ADDRESS FAVORITES, AND I THINK ALSO RADIO FAVORITES). THE CAR WAS AS NEW AGAIN! BUT THEN I LEARNED FROM TESLA THAT THIS WAS RELATED TO THE EMMC (EMBEDDED MEMORY CARD) SOLDED ON THE MAIN BOARD ON BACK OF THE SCREEN.     AFTER TALKING WITH MULTIPLE OTHERS, IT TURNS OUT THAT THIS IS THE FAMOUS EMMC-FAILURE OF TESLA: AFTER MULTIPLE OVER WRITING OF THIS CARD, IT SIMPLY STOP WORKING. YOU CANNOT CONNECT WITH APP, AND YOU HAVE TO REPLACE THIS (AND IF OUT OF WARRANTY YOU HAVE TO PAY APX USD 2-3000,- OUT OF OWN POCKET! HOWEVER, MORE CRITICALLY (BESIDE THE VERY NEGATIVE FACT THAT YOU IN REALITY IS HAVING A VERY 'DUMB' CAR, IS THAT THE CAR IS NOT AT ALL ABLE TO RECEIVE ANY UPDATES (READ 'CORRECTIONS') RELATED TO SECURITY. THIS IS CLEARLY A HUGE DESIGN ERROR ON PRACTICALLY THE BRAIN OF A TESLA, AND AFFECTS ALL MODEL S AND X UP TO 2018 WHEN TESLA REALIZED THIS BY THEM SELVES AND INTRODUCED A NEW VERSION OF EMMC.     ALL VERSION 1 OF THE EMMC SHOULD BE RECALLED AND REPLACED BY TESLA.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11330891,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2020","dateComplaintFiled":"06/25/2020","vin":"5YJXCDE26HF","components":"SUSPENSION","summary":"TESLA MODEL X IN JUNKYARD  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36623316?ROWNUMBER=8  NOT IN A CRASH, NO AIR-BAGS DEPLOYED, NO DAMAGE TO BODYWORK EXCEPT FOR WHERE THE BACK WHEEL AND SUSPENSION SIMPLY SNAPPED OFF.  PERHAPS THE OWNER PRESSED THE \"LUDICROUS\" BUTTON.  IF YOU CAN SPARE THE TIME WOULD YOU PLEASE LAUNCH AN INVESTIGATION BEFORE ANOTHER TESLA VICTIM IS LAUNCHED OVER A CLIFF OR INTO ONCOMING TRAFFIC.  SEND MY REGARDS TO [XXX].  THANK YOU  [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11324722,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2020","dateComplaintFiled":"05/15/2020","vin":"5YJXCDE40HF","components":"SUSPENSION","summary":"I BELIEVE TESLA HAS DESIGNED AND INSTALLED DEFECTIVE UPPER CONTROL ARM, JOINTS, AND BUSHINGS THAT DO NOT SUPPORT THE WEIGHT OF THE VEHICLE.  I HAVE EXPERIENCED A SLIGHT GLIDING OF VEHICLE IN ADDITION TO CREAKY AND CLANGY SOUNDS EMITTING FROM THE FRONT SUSPENSION.  THE GLIDING OCCURS DURING 30-45 MPH, AND THE NOISES OCCUR AT SLOW SPEEDS.  MY VEHICLE CURRENTLY HAS 22K MILES ON IT AND HAVE BEEN DRIVEN UNDER NORMAL CONDITIONS.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11323803,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2020","dateComplaintFiled":"05/08/2020","vin":"5YJXCBE25HF","components":"SUSPENSION","summary":"WHEN TURNING THE WHEEL AND BACKING UP INTO A PARKING SPOT AT MY WORK, THERE WAS A LOUD THUD/POP NEAR THE FRONT LEFT TIRE. I WAS TRAVELING 1-5 MPH SINCE I WAS BEING CAREFUL WITH MY NEW CAR. THIS CAR WAS PURCHASED NOT MORE THAN 48 HOURS BEFORE FROM A TESLA DEALERSHIP. ON THE DAY THAT WE BOUGHT IT AND DROVE IT HOME THE CAR WAS SHAKING SO BAD WE HAD TO MOVE THE KIDS CAR SEATS TO THE BACK OF THE CAR. THAT SAME DAY WE SET UP A SERVICE APPOINTMENT TO GET THAT ISSUE FIXED WHILE NOT DRIVING THE CAR BECAUSE WE WERE AFRAID THERE WERE TIRE PROBLEMS. THE DEALERSHIP LOOKED OVER OTHER ISSUES AS WELL BEFORE WE LEFT BUT SAID SINCE THE SERVICE DEPARTMENT WAS CLOSED THAT DAY WE WOULD HAVE TO COME BACK SOMETIME IN THE FUTURE.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11320428,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2020","dateComplaintFiled":"04/07/2020","vin":"5YJXCDE28HF","components":"STEERING","summary":"WHEN DRIVING AT 40 MILES AN HOUR THREE TIMES THE CAR WILL LOCK UP AND PULL INTO THE RIGHT LANE.  EACH TIME THERE HAS NOT BEEN ANOTHER VEHICLE IN THE RIGHT LANE NEXT TO ME BUT I'M AFRAID TO DRIVE THE CAR FOR FEAR THAT WHEN THIS HAPPENS I WILL HIT THE CAR NEXT TO ME  I HAVE COMPLAINED TO TESLA AND THEY CANNOT FIX THE PROBLEM.  AT THIS TIME I\"M AFRAID FOR MY LIFE AND THE LIFE OF OTHERS.  THIS HAPPENS ON EL CAMINO IN SAN CARLOS.  I CANNOT TAKE A PICTURE BECAUSE I'M DRIVING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11317964,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"03/14/2020","vin":"5YJXCDE27HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD.  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35688671/72  THE FRONT WHEEL AND SUSPENSION HAVE FALLEN OFF BECAUSE THE BALL JOINT POPPED APART ALLOWING THE WHEEL TO WHOMP ABOUT AND BATTER THE BEGEEZUS OUT OF THE BODYWORK.  THERE IS NO POSSIBLE EXCUSE FOR THE BACK WHEEL GOING WHOMPY.  THERE IS NOT SO MUCH AS A SCRATCH ON THE BACK END OF THE CAR, JUST THE USUAL WHOMPY WHEEL.  COULD YOU PLEASE HAVE YOUR BLIND GUIDE DOG LEAD YOU TO THIS VEHICLE AND THEN HAVE A FEEL OF THAT BACK WHEEL.  IT'S WHOMPY.  DREADFULLY WHOMPY.  IF YOU WOULD KINDLY ARRANGE FOR AN IMMEDIATE RECALL OF THESE DANGEROUS CONTRAPTIONS THEN I WILL HAVE NO NEED TO KEEP BOTHERING YOU.  THANK YOU.  [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11317609,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2020","dateComplaintFiled":"03/11/2020","vin":"5YJXCAE21HF","components":"SUSPENSION","summary":"THIS IS A COMPLAINT ABOUT A 2017 TESLA MODEL X WITH 3 WHEELS THAT HAS JUST SHOWN UP IN THE SALVAGE YARD.  HERE IS THE CAR.  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35678369/1  BECAUSE THE LISTING DOES NOT INCLUDE THE FULL VIN DETAIL I HAVE USED THE VIN OF ANOTHER WRECKED TESLA SO AS TO BE ABLE TO FILE THE REPORT.  PLEASE HAVE A LOOK AT THE PHOTOGRAPHS OR BETTER YET INSPECT THE CAR AND SPEAK TO THE OWNER.  THIS IS NOT THE RESULT OF A CRASH. THE CAR IS UNDAMAGED APART FROM THE SUSPENSION LINKS HAVE STRETCHED BEYOND BREAKING POINT AND THE WHEEL HAS COME OFF AND WHOMPED DOWN THE HIGHWAY PUTTING LIVES IN DANGER.  THESE SUSPENSION PARTS FAIL IN THIS MANNER OVER AND OVER.  TESLA IS COVERING UP THIS DEFECT.  WHY ARE YOU ALLOWING THEM TO GET AWAY WITH IT?  I HUMBLY BESEECH, PETION, BEG, PRAY, AND URGE YOU TO RECALL THESE LETHAL CONTRAPTIONS.  YOURS RESPECTFULLY.  [XXX]  CONCERNED AND FULLY HINGED CITIZEN.   THANK YOU    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11308131,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2020","dateComplaintFiled":"02/10/2020","vin":"5YJXCDE23HF","components":"WHEELS","summary":"WHILE BACKING DOWN AN INCLINE, WHEN THE REAR WHEEL ROLLED ONTO FLAT ROAD SURFACE THE PASSENGER REAR WHEEL MOUNTING ARM BROKE FROM FRAME. NO OBJECT OR EXTERNAL FORCE CAUSE THE BREAKAGE.  THE WHEEL ASSEMBLY WAS NO LONGER ABLE TO TRACK STRAIGHT AS THE ASSEMBLY WAS AT AN ABNORMAL ANGLE DUE TO THE METAL ARM MOUNT SHEARED FROM THE FRAME. NO TIRE OR RIM DAMAGE OCCURRED. VEHICLE WAS CAREFULLY FLAT BEDDED TO MANUFACTURER'S SERVICE CENTER IN MILFORD CT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11301732,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2019","dateComplaintFiled":"01/24/2020","vin":"5YJXCDE23HF","components":"UNKNOWN OR OTHER","summary":"WHILE PARALLEL PARKING ON A CITY STREET, MY VEHICLE (TESLA MODEL X 2017) ACCELERATED UNINTENTIONALLY AND PUSHED THE VEHICLE #2 INTO THE VEHICLE #3 IN FRONT OF IT.  MY VEHICLE ACCELERATED WITH SUCH FORCE THAT THE POLICE OFFICER THOUGHT MY VEHICLE WAS GOING AT LEAST 25MPH WHEN IT HIT THE CAR IN FRONT.  AT THE TIME OF THE IMPACT, MY HEAD WAS THROWN FORWARD AND I COULD NOT RECALL IF I HAD STEPPED ON THE BRAKE OR THE ACCELERATOR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11291658,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"12/27/2019","vin":"5YJXCBE27HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD.  HTTPS://WWW.COPART.COM/LOT/61279099/PHOTOS  IT HAS NOT BEEN IN A CRASH, NO DAMAGE TO THE BODYWORK AND NO AIR-BAGS DEPLOYED.  THE REASON THAT IT IS AN INSURANCE WRITE OFF IS THAT THE AIR SUSPENSION HAS COLLAPSED FORCING THE WHEELS UP INTO THE ARCHES AND DAMAGING THE WEEL WELL LINERS.  THE LUDICROUS THING IS THAT TESLAS DO NOT HAVE ANY LIMIT STOPS ON THE AIR SUSPENSION.  A SIMPLE AIR LEAK CAN CAUSE THIS FAILURE WHICH IN MANY CASES IT THEN RESULTS IN THE WHEEL JAMMING UP AND WRENCHING OFF THE SUSPENSION TWIGLETS.  WHAT ARE YOU WAITING FOR?  HOW MANY MORE DEATHS DO YOU NEED?  ARE YOU GUYS JUST SCARED OF ELON MUSK?  I'M NOT.    YOURS IN DISGUST  KEEF","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11286984,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"12/04/2019","vin":"5YJXCBE29HF","components":"SUSPENSION","summary":"HERE IS A MANGLED MODEL X IN THE AUCTION YARD.  HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34406683&ROWNUMBER=25&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE    IT MIGHT POSSIBLY HAVE BEEN JUST AN UNFORTUNATE ACCIDENT....BUT, THE DEVIL IS IN THE DETAIL.    LOOK CLOSELY AT THE RIGHT HAND BACK WHEEL.  THE TREAD IS COMPLETELY WORN AWAY. THE TIRE IS PEELED OFF THE WHEEL.  SOMETHING HAS SPEARED INTO THE TIRE AND WHEEL AND PEELED THEM BACK OVER A QUARTER OF THE CIRCUMFERENCE.  THIS CERTAINLY HAS THE APPEARANCE OF YET ANOTHER FAILED SUSPENSION THAT HAS CAUSED A SELF-INFLICTED INJURY TO THE TESLA.  I AM FINDING IT VERY DIFFICULT TO UNDERSTAND WHY THERE HAS NOT BEEN A FORMAL INQUIRY INTO THESE ALARMINGLY COMMON TESLA SUSPENSION FAILURES.  PLEASE TAKE ACTION.  THANK YOU.  KEEF","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11282822,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"11/29/2019","vin":"5YJXCAE26HF","components":"SUSPENSION","summary":"MODEL X IN THE JUNKYARD.  HTTPS://WWW.COPART.COM/LOT/57745099/PHOTOS    BACK SUSPENSION FALLEN TO BITS. WHEEL AND TIRE HARDLY DAMAGED AT ALL.  WHEN'S THE RECALL?","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11282942,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"11/29/2019","vin":"5YJXCBE29HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD.  HTTPS://WWW.COPART.COM/LOT/56259179/PHOTOS    IT HAS NOT BEEN IN A CRASH, NO AIRBAGS HAVE BEEN DEPLOYED.  THE ONLY SLIGHT PROBLEM IS THAT THE BACK WHEEL HAS GONE TOTALLY WHOMPY.  WHY NO RECALL?  ANY OTHER MAKE OF CAR THAT HAD EVEN A SMALL NUMBER OF SUCH SUSPENSION BREAKAGES WOULD HAVE BEEN RECALLED LONG AGO.  PLEASE TAKE IMMEDIATE ACTION.  THANK YOU.  KEEF","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11279979,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2019","dateComplaintFiled":"11/14/2019","vin":"5YJXCDE23HF","components":"STEERING","summary":"WE HAVE 2 MODEL X VEHICLES. THE 2017 X100D DEVELOPED SERIOUS BUMPING AND GRINDING ISSUES IN ITS LEFT FRONT STEERING RACK ASSEMBLY DURING SLOW TURNS. IT NEEDED TO BE REPLACED. THERE WAS ZERO INDICATION OF DAMAGE TO THE VEHICLE OR IMPACT TO THE VEHICLE FROM OUTSIDE FORCES. THERE WAS A LESS-THAN-PIN SIZED PUNCTURE TO THE RUBBER BOOT, VISIBLE ONLY BY SEVERELY STRETCHING THE RUBBER APART, AND THE LUBRICATING OIL WAS GONE. TESLA SERVICE CLAIMED THE PINHOLE SIZED DAMAGE TO THE STEERING RACK'S RUBBER BOOT WAS CAUSED BY OUTSIDE FORCES. I WAS CHARGED $1,600.00. GIVEN TESLA'S MODEL S RECALL FOR THE SAME ISSUES, I RETAINED THE MALFUNCTIONING STEERING RACK AND HAD IT INSPECTED BY 2 INDEPENDENT AUTO REPAIR SHOPS: WHEELWORKS AND AAMCO. IN BOTH CASES, WITHOUT REMOVING THE BOOT, THE OPINION OF BOTH AUTO REPAIR SHOPS WAS THAT THE PIN HOLE DAMAGE TO THE BOOT COULD DEFINITELY NOT HAVE BEEN CAUSED BY EXTERNAL FORCES. THE DAMAGE COULD ONLY HAVE RESULTED FROM INTERNAL DAMAGE TO THE STEERING COLUMN JOINT SPINNING OUT A SHARD OF STEEL, AND SUBSEQUENT EXTREMELY SLOW DRAINAGE OF THE LUBRICATING OIL.  THIS TESLA HAD ITS 2 YEAR SERVICE PERFORMED ABOUT 6 MONTHS AGO.    TWO DAYS AFTER THIS STEERING ASSEMBLY REPAIR ISSUE, THE TESLA WAS AGAIN BACK IN THE REPAIR SHOP BECAUSE OF A LOUD CREAKING NOISE COMING FROM THE RIGHT FRONT END. TESLA MECHANICS ORIGINALLY THOUGHT IT WAS A CREAKING SEAT, AND THEN THOUGHT IT WAS A CREAKING SUSPENSION. IT WAS ULTIMATELY DETERMINED THAT THE PROBLEM WAS THE RIGHT FRONT UPPER BALL JOINT. THERE WAS NO LUBRICATING OIL IN THE PROTECTIVE BOOT, AND NO DAMAGE TO THE BOOT. THE BALL JOINT NEEDED TO BE REPLACED. THIS BALL JOINT WAS REPAIRED UNDER WARRANTY, YET TESLA PERSISTS IN REFUSING TO REIMBURSE FOR THE $1,600.00 STEERING ASSEMBLY REPLACEMENT NECESSITATED BY THE SAME ABSENCE OF LUBRICATING OIL, SIMILAR AGAIN TO THE MODEL S RECALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11277641,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2019","dateComplaintFiled":"11/01/2019","vin":"5YJXCDE27HF","components":"FUEL/PROPULSION SYSTEM","summary":"THIS IS A COMPLAINT ABOUT THE TESLA BATTERIES WHICH ARE THE SUBJECT OF AN NHTSA INVESTIGATION.  I DO NOT HAVE INFORMATION ON THE ACTUAL VIN OF THE CAR IN QUESTION SO I HAVE HAD TO SUBSTITUTE THE VIN FROM ONE OF THE MANY TESLAS IN A JUNKYARD.    HERE IS A REPORT FROM A TESLA OWNER IN AUSTRALIA WHO IS GETTING EVEN WORSE SERVICE THAN IS NORMAL FOR TESLA.  HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/WARRANTY-DOES-ANYONE-HAVE-THEIR-WARRANTY-TERMS-FROM-2017.172151/   *** SNIP***     WARRANTY - DOES ANYONE HAVE THEIR WARRANTY TERMS FROM 2017    DISCUSSION IN 'AUSTRALIA' STARTED BY CSL2C3000, TODAY AT 6:36 PM.        LOCATION:          MELBOURNE, AUSTRALIA       CSL2C3000, TODAY AT 6:36 PM            HI,            I HAVE HAD AN ISSUE WHICH RELATES TO LOW VOLTAGE AND SO I'VE SPOKEN TO TESLA WHO'VE SAID THAT THE CAR NEEDS A NEW BATTERY PACK AND IT IS NOT COVERED BY WARRANTY. THEY LOOKED AT REMOTE LOGS AND CONCLUDED THIS WITHOUT AN INSPECTION. THE COST OF THE REPLACEMENT IS $50K INC AND THERE APPEARS TO BE NO POTENTIAL FOR A SINGLE BATTERY BANK TO BE AT FAULT (BASED UPON WHAT THEY'VE SAID). THEY'VE QUOTED THE CURRENT VERSION OF THE WARRANTY TO ME BUT MY LEGAL GUYS SAY THAT THE TERMS THAT APPLY ARE THOSE THAT APPLIED WHEN THE CAR WAS SOLD, NOT THE CURRENT TERMS. THEY'VE ASKED ME TO TRY TO TRACK DOWN THE ORIGINAL WARRANTY.            THE CAR IS A CP 04/17, BUILT 07/17, TESLA, MODEL X, 75D.            I WAS WONDERING IF ANYONE HAS A WARRANTY FROM 2017? SPECIFICALLY THE CLAUSE RELATED TO BATTERY PACK WARRANTY.            THANKING YOU ******          I BELIEVE THAT YOUR INVESTIGATION SHOULD BE EXTENDED TO COVER TESLAS THAT HAVE BEEN SOLD OUTSIDE OF USA.  THESE BATTERY FAILURES AND POTENTIAL FIRE RISKS APPLY TO ALL TESLAS SOLD ACROSS THE WORLD.    THANK YOU FOR LOOKING INTO THIS MATTER.  CONCERNED CITIZEN ETC.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11277020,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2019","dateComplaintFiled":"10/30/2019","vin":"5YJXCBE43HF","components":"SUSPENSION","summary":"HERE IS A TESLA IN THE JUNKYARD - HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=33942175&ROWNUMBER=22&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE  THE PHOTOGRAPHS PROVE THAT THIS IS A CLASSIC CASE OF THE BROKEN FORE-LINK WHICH MANY OWNERS HAVE ALREADY REPORTED TO NHTSA AND WHICH HAS BEEN MUCH DISCUSSED ON TESLA OWNER'S FORUMS.  ******  CRACKED FORELINK? | PAGE 3 | TESLA MOTORS CLUB  HTTPS://TESLAMOTORSCLUB.COM ' TESLA: VEHICLES ' MODEL S  MAR 23, 2018 - 20 POSTS - ‎7 AUTHORS  UNFORTUNATELY, I DIDN'T TAKE NOTE OF MY BROKEN RH FORE LINK SERIAL NUMBER BEFORE IT WAS REPLACED. IF ANYONE ELSE CHIMES IN HERE WITH A BROKEN ...  FORE LINK SUSPENSION FAILURE WHILE DRIVING ON THE FREEWAY  3 POSTS  30 JAN 2019  SERIOUS PROBLEM WITH MY 2016 MODEL S | PAGE 2  20 POSTS  1 AUG 2017  ANOTHER FRONT SUSPENSION CONTROL ARM FAILURE  20 POSTS  9 MAY 2018  HAVE YOU SEEN THIS TECHNICAL SERVICE BULLETIN?  20 POSTS  2 APR 2019  MORE RESULTS FROM TESLAMOTORSCLUB.COM  *********  THE SNAPPED FORE-LINK HAS SPEARED INTO THE WHEEL WHILST IT WAS STILL ROTATING AND HAS PEELED OFF THE TIRE AND ALSO SLICED THE WHEEL IN HALF.    ELON MUSK IS STILL CLAIMING THAT THIS IS THE SAFEST CAR IN THE WORLD!  HOW MUCH LONGER WILL YOU ALLOW THIS SITUATION TO CONTINUE?  IS THIS WHAT TESLA MEANS BY INSANE AND LUDICROUS??","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11277104,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2019","dateComplaintFiled":"10/30/2019","vin":"5YJXCBE2XHF","components":"ELECTRICAL SYSTEM","summary":"THE VEHICLE UNUSUALLY ACCELERATES WHEN IT IS FULLY CHARGED. ALSO, TESLA COMMITTED TO  UNLIMITED SUPERCHARGING FOR LIFE REGARDLESS OF ANY OWNERSHIP TRANSFER BUT NOW REFUSING TO ADHERE TO THEIR COMMITMENT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11271201,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2019","dateComplaintFiled":"10/26/2019","vin":"5YJXCBE22HF","components":"FUEL/PROPULSION SYSTEM","summary":"BATTERY RANGE HAS SIGNIFICANTLY AND SUDDENLY DROPPED. WHILE TESLA HAS STATED THIS IS 'NORMAL BATTERY DEGRADATION,' IT APPEARS THROUGH RESEARCH THIS MAY BE SOFTWARE LIMITED, DUE TO RECENT BATTERY FIRES WHICH ARE LIFE THREATENING. INSTEAD OF ADMITTING THE SAFETY ISSUE, RECALLING THE BATTERY, AND ENSURING A SAFER BATTERY IS INSTALLED, TESLA IS UPDATING SOFTWARE OPAQUELY. THIS IS FOR A MODEL X 75D WITH A 75 KWH BATTERY, AND SEEMS TO HAVE BEGUN WITH FIRMWARE 2019.32 ONWARD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11241618,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2019","dateComplaintFiled":"08/04/2019","vin":"5YJXCAE41HF","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"TESLA MODEL X P100D THE ACCELERATOR PEDAL SNAPPED IN HALF. WAS AT A DEAD STOP AND DID A FULL ACCELERATION RUN. CAR WAS GOING ABOUT 30 MPH AND JUST STOPPED ACCELERATING. I PULLED OVER TO SHOULDER AND STOPPED. WASN'T QUITE SURE WHAT HAD HAPPENED AT FIRST THEN SAW THE PEDAL LAYING ON THE FLOOR.  HIGHWAY EXIT RAMP","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11190888,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2019","dateComplaintFiled":"03/22/2019","vin":"5YJXCBE24GF","components":"BACK OVER PREVENTION","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA MALFUNCTIONED AND CAUSED THE VEHICLE TO BACK INTO A SECOND VEHICLE. WHILE IN REVERSE, THE IMAGE DISPLAYED ON THE BACKUP CAMERA WAS A PREVIOUS IMAGE RATHER THAN A LIVE IMAGE AND DID NOT DISPLAY WHAT WAS ACTUALLY BEHIND THE VEHICLE AT THE TIME OF THE CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11133389,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2017","dateComplaintFiled":"10/04/2018","vin":"5YJXCDE20HF","components":"POWER TRAIN","summary":"RE: 2017 TESLA MODEL X: VIN# [XXX]    WE WANT TO CLARIFY THE POWERTRAIN OF THIS VIN # IS 90D OR 100D; AS THE VIN DECODE WEBSITE INDICATED THAT THE POWERTRAIN IS 90D; BUT THE FINAL CONTRACT STATED IT'S 100D; SO THE PRICE DIFFERENCE IS US$3.5K TO US$7.5K HIGHER.    THANK YOU IN ADVANCE FOR CONFIRMATION OF THE ACTUAL POWERTRAIN TYPE OF  VIN# [XXX] UPON RECEIPT OF THIS REQUEST.    SINCERELY,    [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11128789,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2018","dateComplaintFiled":"09/11/2018","vin":"","components":"VEHICLE SPEED CONTROL","summary":"ON AUG 4, 2018, IN VENTURA, CA, AT ABOUT 2:30 PM I WAS DRIVING A PASSENGER TO A MEDICAL CLINIC IN A RENTED TESLA MODEL X.  AS I WAS PULLING INTO THE PARKING SPACE THE TESLA RAPIDLY ACCELERATED FORWARD UNEXPECTEDLY.  SURPRISED AND SCARED I TURNED THE STEERING WHEEL AS HARD AS I COULD AND PRESSED ON THE BRAKE TO STOP THE CAR TO AVOID THE BUILDING IN FRONT OF ME.  EVEN WITH MY EFFORTS OF STOPPING, THE CAR WENT OVER THE CURB ONTO THE SIDEWALK AND THEN OVER A LOW CEMENT WALL AND FINALLY STOPPED NEXT TO THE BUILDING.  THIS CAUSED DAMAGE TO THE CEMENT WALL, THE FRONT RIGHT WHEEL WELL AND THE UNDERCARRIAGE OF THE CAR.  LUCKILY NO ONE WAS HURT. IF I HADN'T AVOIDED HITTING THE BUILDING OR IF A PERSON HAD BEEN WALKING OR STANDING IN FRONT OF ME ON THE SIDEWALK SOMEONE COULD HAVE EASILY BEEN INJURED.  THE POLICE WERE CALLED AND THERE WAS AN INCIDENT REPORT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11112860,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"06/04/2018","dateComplaintFiled":"07/21/2018","vin":"5YJXCDE26HF","components":"ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)","summary":"THE CAR SUDDENLY TOOK OVER AND ACCELERATED BEYOND CONTROL WHILE I PULLED THE CAR INTO A PARKING SPACE. FRONT AIRBAGS WERE DEPLOYED AND THE FRONT END OF THE CAR WAS DAMAGED BEYOND REPAIR. THE CAR WAS TOTALED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11111980,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2018","dateComplaintFiled":"07/17/2018","vin":"5YJXCBE24HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD.  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=28833816&ROWNUMBER=12&LOADRECENT=TRUE  BACK SUSPENSION HAS FALLEN TO BITS.  AS REPORTED PREVIOUSLY. TESLA SUSPENSIONS ARE MADE FROM EXTRUDED ALUMINUM WHICH HAS THE STRENGTH OF CHEESE.  PLEASE TAKE THESE CONTRAPTIONS OFF THE ROADS BEFORE MORE PEOPLE GET KILLED.    THANK YOU.  CONCERNED CITIZEN ETC. ETC.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11103506,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2018","dateComplaintFiled":"06/22/2018","vin":"UNKNOWN","components":"STEERING,SUSPENSION","summary":"I HAVE BEEN ADVISED THAT IT IS PREFERABLE THAT OWNERS FILE THEIR OWN COMPLAINTS OF DEFECTS. UNFORTUNATELY THE OWNER OF THIS TESLA HAS NOT RESPONDED TO MY REQUEST THAT HE DOES FILE A COMPLAINT.   THIS IS PROBABLY BECAUSE HE KNOWS THAT IF HE DOES COMPLAIN HIS TESLA MAY BE DEVALUED AND HE RISKS BEING BLACKLISTED BY THE COMPANY.  THE ATTACHED PHOTOGRAPHS SHOW YET ANOTHER FRACTURED SUSPENSION ARM.  THE OWNER IS IDENTIFIABLE FROM THE PHOTOGRAPHS AND IT WOULD BE VERY EASY FOR NHTSA TO CONTACT HIM AND OBTAIN THE BROKEN PART FOR INSPECTION.  IT WOULD ALSO BE VERY EASY TO TRACE THE TESLA SERVICE CENTER RECORDS.    HERE IS THE TEXT OF THE COMPLAINT THAT THE OWNER HAS POSTED ON TWITTER.  HIS PHOTOGRAPHS OF THE FRACTURED PARTS ARE INCLUDED WITH THIS SUBMISSION.    PLEASE INVESTIGATE THIS. IT IS NOT AN ISOLATED INCIDENT. IT IS A DESIGN AND MANUFACTURING DEFECT..    **@ELONMUSK @TESLA MY TESLA X ((EASILY)) FELL APART. MY ((FAMILY)) WAS IN THE CAR. TESLA JUST REPLACED THE PART WITH THE SAME PART & NEVER ANSWERED IMPORTANT QUESTIONS I HAVE. FEELING UNSAFE IN YOUR X. THE MANAGER DID NOT CARE. PLEASE HAVE CORPORATE CALL ME TO DISCUSS**    PLEASE NOTE: DUMMY US ADDRESS USED BECAUSE YOUR WEBSITE WILL NOT ACCEPT AN OVERSEAS ADDRESS.  MY GENUINE CONTACT DETAILS ARE SUPPLIED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11102931,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2018","dateComplaintFiled":"06/21/2018","vin":"5YJXCDE2XHF","components":"UNKNOWN OR OTHER","summary":"I WAS SLOWLY MOVING INTO A PARKING SPACE IN FRONT OF A SUPERMARKET WHEN THE CAR SUDDENLY ACCELERATED, HIT THE CONCRETE PARKING SPACE BLOCK IN THE FRONT OF THE PARKING SPACE, JUMPED THE CURB, AND GLANCED OFF THE CORNER OF THE SUPERMARKET BUILDING BEFORE TURNING 90 DEGREES AND STOPPING.  THE ENTIRE INCIDENT LITERALLY TOOK SECONDS.  ALL THE AIR BAGS DEPLOYED, AND THE INSURANCE COMPANY HAS TOTALED THE CAR.  THE ACCIDENT WAS CAUGHT ON THE SUPERMARKET'S SURVEILLANCE CAMERAS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11102361,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2018","dateComplaintFiled":"06/18/2018","vin":"5YJXCDE20HF","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART WHEN PROMPTED. THE CONTACT CALLED TESLA ROADSIDE ASSISTANCE AND THEY REMOTELY REBOOTED THE COMPUTER SYSTEM. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED TESLA BURBANK (811 SOUTH SAN FERNANDO RD, BURBANK, CA, (818)480-9217) TO NOTIFY THEM OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11101553,"manufacturer":"Tesla, Inc.","crash":true,"fire":true,"numberOfInjuries":50,"numberOfDeaths":50,"dateOfIncident":"06/11/2018","dateComplaintFiled":"06/13/2018","vin":"","components":"UNKNOWN OR OTHER","summary":"WE'RE FACING AN URGENT MATTER. TESLA WILL BE RELEASING A SOFTWARE UPDATE OVER THE AIR IN AUGUST TO ENABLE ALL EXISTING TESLA CARS ON THE ROAD TO BE FULLY AUTONOMOUS. I BELIEVE THAT TESLA SHOULD BE PREVENTED IMMEDIATELY TO DO THIS. THERE HAS BEEN SO MANY MALFUNCTIONS COMMITTED BY THE AUTO PILOT THAT HAS RESULTED IN SEVERAL DEATHS, INJURIES, CRASHES, DESTRUCTIONS, BLOOD FLOWS AND SEVERE BURNS ALL OVER SEVERAL HUMAN BEINGS. MR. MUSK SHOULDN'T BE ALLOWED TO USE OUR HUMANS AS LAB RATS. WE'RE NOT HIS GINNY PIGS. IS HE KIDDING US? TESLA AND OTHER COMPANIES LIKE UBER THAT ARE INTERESTED IN DEVELOPING AUTONOMOUS DRIVING CARS ARE UNDER EXTREME SCRUTINY  BY THE GOVERNMENT. DOES ELON HONESTLY THINK THAT WE'RE STUPID?  AS USUAL, HE IS TAKING RECKLESS AND IRRATIONAL RISKS. PLEASE HOLD THEM ACCOUNTABLE. PLEASE DON'T LET HIM GET AWAY WITH POTENTIAL MURDERS INTENTIONALLY.   FIRST, HE NEEDS TO DEMONSTRATE THAT HIS TECHNOLOGY IS SAFE, THEN HE SHOULD BE ALLOWED TO IMPLEMENT IT. THAT IS JUST COMMON SENSE, SPECIALLY CONSIDERING ALL THE DEATHS, DESTRUCTIONS AND BLOOD FLOWS ON OUR ASPHALTS THAT HAVE BEEN CAUSED BY TESLA AUTO PILOT MALFUNCTIONS, AND UBER AUTONOMOUS CAR MALFUNCTION THAT KILLED A PEDESTRIAN RECENTLY. THIS IS FOR PUBLIC SAFETY FOR THE WORLD. AGAIN, IT ONLY MAKES COMMON SENSE.  PLEASE STOP THIS UNSAFE, CORRUPT AND FRAUDULENT ACT IMMEDIATELY. WOULD YOU ALLOW YOUR KIDS, FAMILY MEMBERS AND FRIENDS TO USE THIS UNPROVEN TECHNOLOGY? I CERTAINLY WOULDN'T. PLEASE TAKE A LOOK AT THE ENCLOSED MODEL X PICTURE THAT WAS RECENTLY INVOLVED IN A CRASH IN MOUNTAIN VIEW, CA THAT KILLED AN APPLE ENGINEER BECAUSE THE AUTO PILOT MALFUNCTIONED. PLEASE LOOK AT THE DESTRUCTION AND THE BLOOD FLOW.  DO YOU SEE THE BLOOD? THANKS. PLEASE LET ME KNOW.    PLEASE HELP ME. THIS IS FOR OUR PUBLIC SAFETY. WHAT ELON IS DOING DOESN'T MAKE SENSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11099462,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2018","dateComplaintFiled":"06/04/2018","vin":"5YJXCBE25HF","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I WAS DRIVING HOME IN MY MODEL X ON LAWRENCE EXPRESSWAY (8-LANE EXPRESSWAY) IN SANTA CLARA, CA AND STOPPED AT THE RED LIGHT. WHEN THE LIGHT TURNED GREEN, I PUSHED ON THE GAS AND NOTICED THAT THE CAR DID NOT MOVE AND PUT ITSELF INTO PARK. I COULD NOT PUT THE CAR INTO GEAR. THE MAIN SCREEN FLASHED SEVERAL WARNINGS THAT INCLUDED:    PARK ASSIST UNAVAILABLE  AUTOMATIC EMERGENCY BRAKING DISABLED.  CAR NEEDS SERVICE  TRACTION CONTROL DISABLED.  STABILITY CONTROL DISABLED.    I PUT ON THE BLINKERS, CALLED TESLA ROADSIDE AND THEY ASKED THAT I RESTART THE VEHICLE BY HOLDING THE 2 CONTROL BUTTONS ON THE STEERING WHEEL, HOWEVER BY DOING SO, WOULD STOP THE BLINKERS FROM BLINKING. I FELT THAT WOULD'VE BEEN UNSAFE BECAUSE I WAS IN LANE 2 HEADING SOUTHBOUND ON AN 8-LANE EXPRESSWAY, AND CARS WERE COMING FROM BEHIND ME PRETTY FAST.     ROADSIDE ASKED THAT I CALL 911, WHICH I DID, AND THEY THEN SENT A TOW TRUCK TO GET ME OUT OF MY SITUATION.    VIDEO OF WHAT HAPPENED LOCATED HERE  HTTPS://YOUTU.BE/9I9SGHTMD7C","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11090215,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2018","dateComplaintFiled":"04/26/2018","vin":"UNKNOWN","components":"VEHICLE SPEED CONTROL","summary":"THIS IS A COMPLAINT ABOUT THE ALARMING NUMBER OF INSTANCES OF UNINTENDED SUDDEN ACCELERATION INVOLVING TESLAS.  I BELIEVE THE FOLLOWING IS EXTREMELY RELEVANT.  ** THIS COMMENT ON THE TESLAMOTORSCLUB RAISES A VERY GOOD POINT.  MARK_T, 7 MINUTES AGO I STILL THINK THIS ALL COMES DOWN TO HOW MUCH MUSCLE MEMORY YOU HAVE TO DEAL WITH...  IF YOU'VE BEEN DRIVING ICE AUTOS FOR YEARS THEN YOU DO ALL YOUR LOW SPEED MANOEUVRES WITH YOUR FOOT FEATHERING THE BRAKE AND YOUR 'SAFETY' REACTION IS TO PRESS HARD ON THE BREAK PEDAL.  WE ALL KNOW HOW THAT ENDS IF YOU FORGET YOU HAVE CREEP OFF AND YOU ARE IN AN EV WITH YOUR FOOT ON THE 'GO' PEDAL... :)  SAME GOES FOR ANY UNEXPECTED OBSTACLE CAUSING A SUDDEN STOP, INERTIA IS LIKELY TO INCREASE PEDAL PRESSURE...  ENTIRELY SAFE IF YOUR FOOT IS ON THE BRAKE, BUT NOT IF YOUR FOOT IS ON THE 'GAS'...  LUCKYJ, 2 MINUTES AGO  YEAH, I'M WITH YOU ON THIS. I'VE DRIVEN A MANUAL ALL MY LIFE UNTIL I GOT A TESLA. SOMETIMES I WISH THE SIGNIFICANT BRAKING THAT CAN COME FROM REGEN WOULD BE RESTRICTED TO WHEN I ACTUALLY PRESS THE BRAKE. I THINK THE \"ONE PEDAL\" CONCEPT IS NOT GOOD FOR MOST FOLKS. MAYBE EVEN NOT GOOD FOR ANYONE.***    PLEASE CONSIDER THIS.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11083755,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/04/2018","dateComplaintFiled":"04/07/2018","vin":"5YJXCDE29HF","components":"AIR BAGS,VEHICLE SPEED CONTROL","summary":"MY CAR HAD AN UNINTENDED ACCELERATION WHEN I WAS TRYING TO PARK IN THE PARKING LOT OF MY OFFICE. THE CAR ACCELERATED, JUMPED THE PARKING CURB AND HIT ANOTHER PARKED CAR. MY CAR SUFFERED SUBSTANTIAL DAMAGE, AIR BAGS WERE DEPLOYED AND I ESCAPED WITH MINOR BRUISES. THE CAR WHICH WAS I COLLIDED WITH WAS PARKED AND DID NOT HAVE ANY PASSENGERS IN IT. NOBODY ELSE WAS INJURED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11083186,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2017","dateComplaintFiled":"04/04/2018","vin":"5YJXCAE28HF","components":"UNKNOWN OR OTHER","summary":"I STATE THAT TESLA NEW ABOUT TESLA ENHANCED AUTOPILOT SYSTEM MALFUNCTIONING LONG TIME AGO BUT DID NOT DO ANYTHING TO PREVENT ACCIDENTS.   MONDAY, SEPTEMBER 5, 2017 AT 2:27-2:28 PM MY TESLA ENHANCED AUTOPILOT SYSTEM MALFUNCTIONED. I WAS DRIVING ON LEFT LANE OF A STRAIGHT PART OF I-280 NORTH WITHOUT ANY TURNS AT THAT MOMENT, WITH CLEAR VIEW AND NO VEHICLE IN FRONT OF MY CAR. AFTER USING AUTOPILOT FOR 20 MIN MY CAR SUDDENLY MOVED LEFT AND THEN IMMEDIATELY MOVED TO THE RIGHT. I WAS HOLDING HANDS ON THE WHEEL AND TOOK WHEEL CONTROL. IN 2 MINUTES AFTER RESTARTING AUTOPILOT, MY CAR MOVED SUDDENLY LEFT AND THEN RIGHT, MOVING TO THE RIGHT LANE.  I TOOK CONTROL QUICKLY, BUT THE ONLY REASON THE ACCIDENT WAS AVOIDED BECAUSE THE DRIVER OF SUV ON THE NEXT LANE. HE HIT THE BRAKES AND CHANGED LANES TO ESCAPE THE ACCIDENT.     I REPORTED TO TESLA SERVICE REQUESTING A FULL INVESTIGATION AND UNINSTALL AUTOPILOT SYSTEM FROM MY CAR.  MY CAR WAS IN THEIR SERVICE   FOR A MONTH.  FINALLY, THEY DID NOT DENIED THAT MY CAR HAD CHANGED LINES ON AUTOPILOTS SYSTEM WITHOUT WARNING BUT STATED THAT THE 'CAR HAD WORKED AS DESIGNED '.    I REQUESTED A COMPUTER LOG FOR MY CAR BUT WAS TOLD THAT I COULD GET IT ONLY THOUGH A COURT ORDER. I RECEIVED MY CAR BACK AND NEVER USED AUTOPILOT SYSTEM AGAIN.   I AM A DOCTOR AND FEEL THAT I AM OBLIGATED TO REPORT TESLA TO YOU TO SAFE SOMEBODY LIFE AND TO PREVENT NEW TRAGEDY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11081729,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2018","dateComplaintFiled":"03/27/2018","vin":"UNKNOWN","components":"SUSPENSION","summary":"THERE HAS BEEN A FATAL TESLA CRASH IN MOUNTAIN VIEW CALIFORNIA.  THE PHOTOGRAPHS WHICH I HAVE ATTACHED SHOWS THE LH FRONT WHEEL HAS BEEN SLICED IN HALF AND IS LYING ON THE GROUND ON THE LH SIDE OF THE BARRIER.  THE TIRE OF THE TESLA IS LYING ON THE GROUND.  IT IS IMPOSSIBLE THAT THE WHEEL COULD HAVE BEEN SLICED IN HALF BY A COLLISION WITH THE BARRIER. THE WHEEL HAS BEEN SLICED THROUGH BY A BROKEN SUSPENSION COMPONENT JAMMING INTO THE INSIDE OF THE WHEEL WHILE IT WAS ROTATING JUST AS THOUGH IT WAS TURNING ON A LATHE AND HAD A TOOL FORCED INTO IT. THERE CAN BE NO DOUBT THAT THIS WHEEL WAS SLICED BEFORE HITTING THE BARRIER.  THERE IS A SINGLE WHEEL SKID MARK JUST BEFORE THE CRASH SITE.  SINCE THE TESLA HAS ABS WHICH SHOULD PREVENT WHEEL LOCK UP AND SINCE THIS IS JUST A SINGLE WHEEL SKID MARK IT IS ALMOST CERTAIN THAT THIS WAS THE START OF THE SLICED WHEEL EVENT.    I WOULD NOT BE SO CERTAIN OF THIS IF NOT FOR THE FACT THAT SEVERAL IDENTICAL CASES HAVE BEEN IDENTIFIED AND THE DETAILS HAVE BEEN REPORTED TO NHTSA PREVIOUS TO THIS FATAL CRASH.  PLEASE LOOK UP REPORTS #11080798  #10957436 #11042736 #11040822    THE ONLY OTHER CASES OF CAR WHEELS GETTING SLICED IN HALF THAT I CAN FIND ON THE WEB ARE JUST A VERY FEW OLD MODEL CARS THAT HAVE BEEN BADLY MAINTAINED OR REPAIRED.  FOR THIS SORT OF FAILURE TO BE HAPPENING ON NEAR NEW TESLA CARS IS SIMPLY UNACCEPTABLE.  I HAVE FILE MANY REPORTS OF BROKEN TESLA SUSPENSIONS AND MANY OF THOSE COULD EASILY HAVE CAUSED A SLICED WHEEL.  I AM NOT FILING THESE REPORTS FRIVOLOUSLY.  I AM TRYING TO PREVENT FURTHER LOSS OF LIFE.  PLEASE TAKE ACTION IMMEDIATELY.  THANK YOU.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11076619,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2018","dateComplaintFiled":"03/07/2018","vin":"5YJXCBE29HF","components":"VEHICLE SPEED CONTROL","summary":"I WAS PARKING WHEN I FELT THE VEHICLE SUDDENLY ACCELERATE AND JUMP THE CURB, SMASHING THROUGH THE FRONT WINDOWS/DOOR OF A BUSINESS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11074683,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2018","dateComplaintFiled":"02/24/2018","vin":"","components":"SEATS,UNKNOWN OR OTHER","summary":"I TOOK MY 3 YEAR OLD SON TO THE TESLA SHOWROOM IN FASHION ISLAND NEWPORT BEACH CA. MY SON SAT IN THE 3RD ROW TRYING IT OUT, THEN HE TRIED TO EXIT FROM THE SIDE.  THEN HE ACCIDENTALLY PRESSED ON THE BUTTON ON THE SECOND ROW SEAT. THE SEAT MOVED BACK SMASHING HIS HEAD AGAINST THE SIDE OF THE DOOR.  HIS WHOLE HEAD AND NECK AND SHOULDER WAS STUCK INBETWEEN THE SEAT AND THE SIDE OF THE DOOR FOR OVER A MINUTE, UNTIL WE WERE ABLE TO PULL HIM OUT OF THERE.  HE GOT BRUISES ON THE CHEEK, AND LEFT EAR WAS BRIGHT RED FROM THE IMPACT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11073274,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2018","dateComplaintFiled":"02/16/2018","vin":"","components":"AIR BAGS,VEHICLE SPEED CONTROL","summary":"TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE ATTEMPTING TO PARK THE VEHICLE AND APPLY THE BRAKES AT 5 MPH, THE VEHICLE PICKED UP SPEED. AS A RESULT OF THE FAILURE, THE VEHICLE CRASHED INTO A SCHOOL BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ACCELERATOR PEDAL WAS DEPRESSED TO CAUSE THE COLLISION. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THERE WAS NO RECALL RELATED TO THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 800.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11057449,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2017","dateComplaintFiled":"12/29/2017","vin":"5YJXCBE22HF","components":"SUSPENSION,AIR BAGS","summary":"HERE IS A MODEL X IN THE JUNKYARD:  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=27010294&ROWNUMBER=13&LOADRECENT=TRUE    THE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS.  THE AIR-BAGS HAVE DEPLOYED BECAUSE THE CAR STOPPED ABRUPTLY WHEN ALL FOUR WHEELS JAMMED UP IN THE WHEEL WELLS.  THERE IS NO COLLISION DAMAGE.  THE ONLY DAMAGE TO THE CAR IS SELF INFLICTED DUE TO THE SUSPENSION COLLAPSE.  PLEASE INVESTIGATE THE REASONS FOR THESE FREQUENT FAILURES IN ALMOST NEW CARS.  IN THIS THREAD AN OWNER REPORTS A PROBLEM WITH THE AIR SUSPENSION IN A BRAND NEW CAR: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MY-MODEL-S-100D-BROKEN-IMMEDIATELY-AFTER-I-TOOK-DELIVERY.104956/  SNIP** NOT 3 MINUTES INTO MY FIRST DRIVE, I WAS MET WITH AN ERROR ON THE DASHBOARD AND CENTER SCREEN THAT SAID \"AIR SUSPENSION NEEDS SERVICE, CONTACT TESLA SERVICE\". I DECIDED TO DRIVE BACK TO THE DELIVERY CENTER AND SHOW THEM, BUT THEY WEREN'T ABLE TO FIX IT. SO 30 MINUTES INTO OWNERSHIP OF MY BRAND NEW 100D AND I WAS ALREADY DRIVING IT TO THE SERVICE CENTER. THEY TOOK THE CAR AT AROUND 4 PM AND IT'S 10:30 AM THE NEXT DAY AND HAVEN'T HEARD BACK YET.**    PLEASE NOTE THAT I AM REPORTING THESE SUSPENSION COMPLAINTS IN THE INTERESTS OF PUBLIC SAFETY.  A DUMMY USA ADDRESS HAS BEEN USED TO SATISFY YOUR WEBSITE REQUIREMENTS BUT MY CORRECT NAME AND  EMAIL ADDRESS IS SUPPLIED.  I HAVE BEEN INFORMED THAT IT IS LEGITIMATE FOR A NON OWNER AND NON USA RESIDENT TO FILE COMPLAINTS.  THANK YOU.  CONCERNED CITIZEN.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11053526,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"12/08/2017","vin":"5YJXDCE4XGF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN A JUNKYARD IN UNITED KINGDOM:  HTTPS://WWW.COPART.CO.UK/LOT/47617487/PHOTOS  THE AUCTION LISTS THE CAR AS HAVING SUSPENSION DAMAGE.  THE SUSPENSION HAS COLLAPSED ON ALL 4 WHEELS.  AIR-BAGS HAVE DEPLOYED AND THERE IS SOME DAMAGE TO THE BODYWORK.  IT IS EXTREMELY LIKELY THAT THE CAUSE OF ALL THE DAMAGE WAS A CASE OF TESLA SUSPENSION COLLAPSE.  OWNERS HAVE BEEN DECEIVED INTO THINKING THEY ARE DRIVING ONE OF THE SAFEST CARS IN THE WORLD.  REALITY IS THAT THESE CARS ARE INVOLVED IN VERY MANY CRASHES CAUSED BY MECHANICAL FAILURES AND THAT THE CAR SHATTERS LIKE AN EGGSHELL IN A SERIOUS CRASH.  PLEASE TAKE ACTION TO PREVENT MORE DEATHS AND INJURIES.    THANK YOU.  CONCERNED CITIZEN","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11052693,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"12/06/2017","vin":"5YJXCBE20HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD:HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26559880&ROWNUMBER=38&LOADRECENT=TRUE  IT HAS BEEN INVOLVED IN A MAJOR FRONT END COLLISION AND IS LISTED AS BIO-HAZARD WHICH MEANS THAT OCCUPANTS HAVE BEEN INJURED.    THE FRONT END IS BADLY DAMAGED BUT THE REAR END OF THE CAR IS COMPLETELY UNDAMAGED EXCEPT FOR THE FACT THAT THE LH BACK WHEEL HAS GONE TOTALLY WHOMPY.    IT IS EXTREMELY LIKELY THAT THE WHOMPY WHEEL WAS THE CAUSE OF THE CRASH AND NOT SIMPLY A RESULT OF IMPACT DAMAGE.  THE WHEEL AND TIRE ARE COMPLETELY UNDAMAGED AS IS THE REAR OF THE CAR.  IT IS ALMOST IMPOSSIBLE THAT THE WHOMPY WHEEL WAS CAUSED BY AN IMPACT SINCE THE WHEEL WOULD BE EXPECTED TO BREAK BEFORE THE SUSPENSION FELL APART IF THE SUSPENSION WAS BUILT TO NORMAL AUTOMOTIVE STANDARDS.  PLEASE DO NOT CONTINUE TO GIVE TESLA THE BENEFIT OF THE DOUBT.  A RECALL FOR THESE FRAGILE AND DEFECTIVE SUSPENSION COMPONENTS IS LONG OVERDUE.    THANK YOU.  CONCERNED CITIZEN.    DATE OF INCIDENT IS AN APPROXIMATION.  SPEED AND INJURIES ARE AN APPROXIMATION BASED UPON THE PHOTOGRAPHIC EVIDENCE.  VEHICLE IS AVAILABLE FOR INSPECTION AT THE JUNKYARD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11051829,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"12/01/2017","vin":"5YJXCBE25HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD:  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26708909&ROWNUMBER=2&LOADRECENT=TRUE    NO AIR BAGS HAVE DEPLOYED WHICH MEANS THAT IT HAS NOT BEEN INVOLVED IN A MAJOR COLLISION. THE ENTIRE FRONT SUSPENSION HAS BEEN RIPPED OFF.  THIS LOOKS LIKE ANOTHER CASE OF SELF INFLICTED INJURY CAUSED BY THE FLIMSY SUSPENSION BEING UNABLE TO COPE WITH THE FORCES GENERATED BY THIS HEAVY AND POWERFUL CAR.  PLEASE INVESTIGATE THE REASON FOR SO MANY OF THESE CARS SIMPLY FALLING TO BITS ON THE HIGHWAYS.  THANK YOU.  CONCERNED CITIZEN FILING THIS COMPLAINT IN THE PUBLIC INTEREST.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11045400,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/01/2017","dateComplaintFiled":"11/12/2017","vin":"5YJXCBE20HF","components":"SUSPENSION","summary":"HERE IS ANOTHER MODEL X IN THE JUNKYARD.  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26559880&ROWNUMBER=51&LOADRECENT=TRUE    IT HAS BEEN IN A FRONT END COLLISION AND HAS BIO-HAZARD STICKERS INDICATING THAT OCCUPANTS HAVE BEEN INJURED.  THE FRONT END IS BADLY DAMAGED BUT THE BACK END OF THE CAR IS UNTOUCHED EXCEPT THAT THE BACK LEFT WHEEL IS CANTED OVER AT AN ANGLE MEANING THAT THE SUSPENSION IS BROKEN.  THE WHEEL AND TIRE ARE UNDAMAGED SO IT IS HIGHLY UNLIKELY THAT THE SUSPENSION WAS BROKEN BY IMPACT DAMAGE.  AS CAN BE SEEN FROM THE PHOTOGRAPHS OF THE FRONT END THE TESLA WHEELS ARE RELATIVELY FRAGILE AND WOULD BE EXPECTED TO FAIL BEFORE THE SUSPENSION DID.  BROKEN TESLA SUSPENSIONS HAVE SOMETIMES CAUSED RUPTURED BRAKE HOSES.  IT IS POSSIBLE THAT MAY HAVE BEEN A FACTOR IN THIS CRASH.  THESE SAME SUSPENSION FAILURES ARE HAPPENING REPEATEDLY.  PLEASE INVESTIGATE    CONCERNED CITIZEN.  NAME AND ADDRESS SUPPLIED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11043617,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2017","dateComplaintFiled":"11/06/2017","vin":"5YJXCDE29HF","components":"SUSPENSION","summary":"HERE IS A RECENTLY UPLOADED VIDEO IN WHICH A TESLA OWNER COMPLAINS OF  EXCESSIVE VIBRATION FROM THE FRONT WHEELS OF HIS MODEL X:  HTTPS://WWW.YOUTUBE.COM/WATCH?V=JKCQL5L-NJ4    HE IS ON THE PHONE TO TESLA WHO ADVISE THAT ENGINEERING IS WORKING ON THE PROBLEM BUT THERE IS NOT YET A FIX AVAILABLE.  HE IS ASSURED THAT THE CAR IS PERFECTLY SAFE TO DRIVE (YEAH..RIGHT!).  GIVEN THE LARGE NUMBER OF CARS THAT HAVE EXPERIENCE SUDDEN BREAKAGE OF SUSPENSION COMPONENTS I BELIEVE THAT AT THE VERY MINIMUM THE CAR SHOULD BE TAKEN IN FOR A SAFETY INSPECTION.  IF AN OWNER REPORTS ABNORMAL VIBRATION IT IS UTTERLY RECKLESS TO TELL THAT CUSTOMER IT IS NOTHING TO WORRY ABOUT.  THERE IS NO GUARANTEE THAT THE CAR WILL NOT SOON EXPERIENCE A CATASTROPHIC FAILURE.  NO OTHER CAR-MAKER WOULD BE FOOLISH ENOUGH TO PLACE LIVES AT RISK IN SUCH A FASHION.  COMMENTS ON THAT VIDEO PROVE THAT OTHER OWNERS ARE ALSO EXPERIENCING THE SAME PROBLEM.  PLEASE TAKE ACTION IMMEDIATELY.    THANK YOU.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11042736,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2017","dateComplaintFiled":"11/02/2017","vin":"5YJXCBE25HF","components":"SUSPENSION","summary":"HERE IS A MODEL X IN THE JUNKYARD:  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26452947&ROWNUMBER=50&LOADRECENT=TRUE    THE FRONT SUSPENSION HAS BROKEN AND THE WHEEL HAS BEEN SLICED IN HALF WHILE IT WAS STILL ROTATING.  THE BACK WHEEL HAS GONE DECIDEDLY WHOMPY WHICH WOULD HAVE MADE THE CAR DIFFICULT TO STEER.  NO AIR-BAGS HAVE DEPLOYED.  THIS WAS NOT A CRASH. IT WAS A CASE OF SUSPENSION COLLAPSE CAUSED BY A SIMPLE AIR LEAK OR EVEN A FAULTY SOFTWARE OVER THE AIR UPGRADE.  IT IS SIMPLY MIND BOGGLING THAT THIS CONTRAPTION HAS NOT BEEN RECALLED.  PLEASE TAKE ACTION.  THANK YOU.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11039462,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2017","dateComplaintFiled":"10/24/2017","vin":"UNKNOWN","components":"STEERING","summary":"HERE IS A COMPLAINT POSTED ON THE TESLA FORUM ABOUT A TOTAL LOSS OF POWER STEERING:  HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/BROKEN-POWER-STEERING  SNIP** MY WIFE CALLED TODAY TO TELL ME HER NEW TESLA X HAD AN ERROR LIGHT THAT SAID SERVICE AND POWER STEERING ASSIST MAY BE LIMITED. I CALLED MY LOCAL CENTER TO INQUIRE AS TO WHAT TO DO NEXT. I ASKED IF THE CAR WAS DRIVEABLE, AS AT THAT TIME THE STEERING SEEMED TO BE WORKING FINE. THEY SAID GO FOR IT, THEY'D LOOK AT THE LOGS AND GET BACK TO ME. SURE ENOUGH ON MY WAY HOME FROM AN ERRAND WITH MY 3 KIDS IN THE CAR, THE STEERING STOPPED WORKING. THANK GOD IT WAS ME DRIVING, AS THERE WOULD BE NO WAY MY WIFE WOULD HAVE BEEN ABLE TO TURN THE WHEEL AT ALL. I DROVE HOME CAREFULLY. AFTER SOME RESEARCH IT SEEMS THIS IS AN ISSUE SEVERAL OTHERS HAVE GONE THROUGH. MANY HAVE NOTED A LOOSE GROUND OR OTHER POWER CONNECTION ISSUE. I FIND IT UNBELIEVABLE THAT I COULD FIND THIS OUT IN A FEW MOMENTS ON GOOGLE, BUT WHEN CALLING TESLA SERVICE, THEY TOLD ME TO GO AHEAD AND DRIVE THE CAR. WHEN I CALLED THEM BACK, AND LET THEM KNOW THEIR ADVICE COULD HAVE KILLED ME OR AT LEAST GOTTEN ME INTO AN ACCIDENT, I DID NOT GET MUCH IN THE WAY OF A RESPONSE.**    THIS SAME FAILURE IS BEING DISCUSSED ON MANY OF THE TESLA FORUMS.  THIS IS UNACCEPTABLY DANGEROUS.  PLEASE TAKE URGENT ACTION TO PROTECT LIVES.  THANK YOU.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11039468,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2017","dateComplaintFiled":"10/24/2017","vin":"UNKNOWN","components":"SEAT BELTS,STRUCTURE","summary":"HERE IS A DISCUSSION ABOUT THE DANGERS OF THE REAR SEATS IN THE MODEL X:  HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/CONCERN-ABOUT-HEAD-INJURY-THIRD-ROW-SEATING  SNIP**THE THIRD ROW SEATS ARE CLEARLY EXCEEDINGLY DANGEROUS FOR MEDIUM-TALL PASSENGERS. IT IS JUST A MATTER OF TIME (IF IT HAS NOT HAPPENED ALREADY) THAT SOMEONE IS KILLED OR SUFFERS DEVASTATING NECK INJURIES FROM THIS SEATING/ROOF DESIGN. THE PROBLEM IS THAT SOMEONE CAN SIT 'COMFORTABLY' IN THAT SEAT AND THINK THEY ARE SAFE, BUT IN EVEN A MINOR FRONTAL CRASH THEIR FOREHEAD WOULD STRIKE THE REAR HATCH-WINDOW-FRAME CROSS MEMBER, VIOLENTLY ROTATING THE HEAD BACKWARDS, BREAKING THE PERSON'S NECK. TESLA 'CLEVERLY' USED THE GLASS HATCH ROOF TO ALLOW MORE HEADROOM WITH A LOWER AERODYNAMIC ROOF, BUT THIS JUST MEANS PEOPLE MIGHT SIT IN THIS SEAT WHO ARE TOO TALL TO SURVIVE THERE IN EVEN A MINOR FRONTAL IMPACT ACCIDENT. TESLA SHOULD HAVE A DISCLAIMER (HEIGHT RESTRICTION?) ABOUT THIS ISSUE.**    THE THREAD ALSO DISCUSSES THE DANGER TO CHILDREN IN A BOOSTER SEAT.    IT APPEARS THAT THE AUTHORITIES ARE PERMITTING TESLA TO SELF REGULATE IN THESE MATTERS OF SAFETY. OWNERS HAVE THE BELIEF THAT TESLA IS THE SAFEST CAR IN THE WORLD AND THAT TESLA CAN BE TRUSTED TO DO THE RIGHT THING.  I AM OF THE OPINION THAT SUCH FAITH IS NOT JUSTIFIED.  PLEASE INVESTIGATE TO PREVENT SOMEONE BEING KILLED OR RENDERED QUADRIPLEGIC.    THANK YOU.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11035507,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2017","dateComplaintFiled":"10/22/2017","vin":"UNKNOWN","components":"STEERING,ELECTRICAL SYSTEM","summary":"THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT.  HERE IS A CREDIBLE AND EASILY VERIFIED REPORT BY A TESLA OWNER IN UK WHO HAS HAD A NEAR DEATH EXPERIENCE WHILE ON AUTOPILOT:  HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AT-WHAT-POINT-DO-I-SAY-ENOUGH-IS-ENOUGH.100508/  **  A FEW WEEKS AGO, THE CAR WHILST IN AUTO PILOT SUDDENLY SWERVED ACROSS THE MOTORWAY INTO THE MIDDLE LANE. I CAUGHT IT HALF WAY ACROSS. THE MOTORWAY WAS PERFECT. (INTERESTINGLY AT A SUPERCHARGER, I ASKED THE GUY NEXT TO ME IF THIS HAD EVER HAPPENED TO HIM, AND HE SAID 'FUNNILY ENOUGH, IT HAD AND JUST THAT VERY DAY FOR THE FIRST TIME' (THAT'S NOT A COINCIDENCE SURELY) THIS WAS THE FINAL STRAW SO I SENT IT OFF. SAT NAV, AUTO PILOT, WONT LOCK, RETURNING TO CAR WITH DOOR OPEN, DOESN'T PRESENT DOORS SOME OF THE TIME, DOORS DON'T CLOSE SOME OF THE TIME, SCREEN GOES BLACK, ETC ETC ETC. IT ACTS WITH THE CONSISTENCY OF A SMALL CHILD, YET ITS SUPPOSED TO BE SOFTWARE DRIVEN.  THE AUTOPILOT ISSUE IS MY BIGGEST CONCERN. THE GUY I SPOKE TO WHO SAID HIS HAD DONE THE SAME THAT DAY, SAID HIS DROVE TOWARDS A LORRY. I THOUGHT IT WASN'T SUPPOSED TO DO THAT AS IT HAS SENSORS? IT WAS VERY WINDY THAT DAY SO I WONDER IF THAT WAS ANYTHING TO DO WITH IT, EITHER WAY TESLA WERE SO CONCERNED ABOUT IT, THEY DIDN'T EVEN BOTHER TO TAKE THE DETAILS OF THIS GUY WHEN I RAISED THIS ISSUE TO THEM.**    EVEN IF THE OWNER HAS HIS HANDS LIGHTLY ON THE WHEEL THE POWER STEERING HAS SUFFICIENT POWER TO WRENCH IT OUT OF HIS HANDS.  THIS AUTOPILOT IS HALF-BAKED AND GLITCHY AND THE CONSTANT SOFTWARE TWEAKS ARE MAKING IT EVEN MORE DANGEROUS.  NO OTHER CAR-MAKER WOULD BE ALLOWED TO CONDUCT SUCH A RECKLESS EXPERIMENT.  PLEASE TAKE ACTION BEFORE MORE LIVES ARE LOST.  THANK YOU.  CONCERNED CITIZEN ETC.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11012943,"manufacturer":"Tesla, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":2,"dateOfIncident":"08/02/2017","dateComplaintFiled":"08/05/2017","vin":"UNKNOWN","components":"STEERING,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT.  HERE IS A FRESHLY UPLOADED VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=0JLLUPSVGJ4    THE OWNER DRIVES HANDS FREE ON AN UNDIVIDED ROAD WHILST USING BOTH HANDS TO EAT A BURGER. THIS IS NOT MERELY A CASE OF STUPIDITY IT IS A DIRECT CONSEQUENCE OF THE MARKETING OF AUTOPILOT BY TESLA.  THE VERY NAME AUTOPILOT IS DANGEROUSLY MISLEADING, OTHER MAKERS CALL THEIR SYSTEMS \"DRIVER ASSIST\" OR \"LANE-KEEPING ASSIST\"   THE WIDELY PUBLICISED CLAIM THAT TESLA AUTOPILOT IS 40% SAFER THAN A HUMAN DRIVER IS FURTHER ENCOURAGEMENT FOR OWNERS TO USE THIS IN A DANGEROUS FASHION.  DURING THIS VIDEO THE CAR TAKES A SUDDEN SWERVE OVER THE CENTRE-LINE JUST AFTER THE OWNER HAS FINISHED EATING HIS BURGER.  THE OWNER THINKS THAT THIS IS ALL A GREAT JOKE.  I AGREE, TESLA AUTOPILOT IS A JOKE, BUT NOT IN A GOOD WAY.  PLEASE STOP THIS DANGEROUS EXPERIMENT BEFORE MORE LIVES ARE LOST.  I HAVE ATTACHED A PHOTOGRAPH OF A FATAL CRASH THAT HAS JUST HAPPENED IN CHINA.    HTTPS://WWW.REDDIT.COM/R/TESLAMOTORS/COMMENTS/6RAUD3/ANOTHER_ACCIDENT_IN_CHINA_INVOLVING_AN_TESLA/?ST=J5Z9ZTCW&SH=61E3B47D    IT IS POSSIBLE THAT THIS FATAL CRASH WAS CAUSED BY AUTOPILOT. PLEASE ASK TESLA TO PROVIDE FURTHER DETAILS AND ASK THEM TO PROVE BEYOND ANY DISPUTE THAT THE CRASH WAS NOT CAUSED BY AUTOPILOT. IT SEEMS THAT AFTER EVERY CRASH TESLA CLAIM THAT THE AUTOPILOT WAS DISENGAGED AT THE ACTUAL MOMENT OF IMPACT.  WELL, THEY WOULD SAY THAT WOULDN'T THEY?  PLEASE NOTE THAT I AM NOT THE OWNER OF THIS VEHICLE JUST A CONCERNED CITIZEN.  DATES OF INCIDENTS ARE AN APPROXIMATION. DETAILS OF FATALITIES ARE AN ESTIMATE BASED UPON THE BLOOD AND BRAINS SPLATTERED OVER THE TESLA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":11010490,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2017","dateComplaintFiled":"07/25/2017","vin":"5YJXDCE25HF","components":"STEERING","summary":"ON 4TH, JUNE, 2017, I WAS DRIVING THIS 2-MONTH-OLD TESLA MODEL X. WHILE I WAS MAKING A TURN AT ONE OF THE DOWNWARD PASSAGE IN A CARPARK, THE STEERING WHEEL COULD NOT MOVE ALL OF A SUDDEN, AND A WARNING POPPED UP SAYING CAR NEED SERVICE/STEERING ASSIST REDUCED. THEN A WHILE LATER THE STEERING WHEEL COULD MOVE AGAIN ALLOW ME TO FINISH THE TURN, BUT THEN STOPPED WORKING AGAIN LEAVING ME STUCK IN THE CAR PARK.     THEIR TECHNICIAN REPLIED THAT THIS HAD HAPPENED TO A NUMBER OF MODEL X CARS BUT ONLY WHILE PARKED AND NOT DURING DRIVING.    AFTER INSPECTION, THE TECHNICIAN REPLIED THAT THE POWER WIRE FOR THE ASSIST STEERING WHEEL HAS HAD BAD ELECTRICAL CONTACT. THIS WAS DUE TO A LOOSEN SCREW WHICH FIX THE POSITION OF THAT POWER WIRE. THE CAUSE COULD BE THAT THE SCREW IS NOT TIGHT BEFORE DELIVERY, OR DUE TO VIBRATION WHEN DRIVING ON THE ROAD. THEN THEY TOLD US THE SCREW IS NOW TIGHTENED AND THE CAR IS READY FOR PICKUP.    I THINK THIS IS A VERY SERIOUS LIFE-THREATENING PROBLEM. IMAGINE IF YOU DRIVE ON A HIGHWAY AND THE WHEEL SUDDENLY STOP WHEN YOU MAKE A TURN!     WE TOLD THEM THAT THIS CAR MODEL IS UNSAFE AND COULD CAUSE DANGER TO THE GENERAL PUBLIC, WHAT IF THIS PROBLEM CAUSE ANY ACCIDENT. THEY ONLY REPLIED THE CAR IS UNDER WARRANTY. AND THEY OFFER NO REFUND, NO EXCHANGE    MOREOVER, GIVEN THIS IS A NEW CAR, THERE SHOULD BE NOT ANY WEAR OUT PROBLEM. HOWEVER, THERE WAS A METAL BAR UNDER THE CAR SEAT WHICH WAS RUSTED (FILE IN A SEPARATE COMPLAIN). THEIR TECHNICIAN REPLIED THAT IT IS DUE TO THE HUMIDITY. COULD THAT HAPPEN TO OTHER METAL PARTS OF THE CAR, SUCH AS SCREW?    ACCORDING TO OTHER CAR TECHNICIANS, OTHER VEHICLES DO NOT HAVE SUCH WEAKNESS (REQUIRING A SCREW FOR POWERING THE STEERING WHEEL). COULD THAT BE A DESIGN PROBLEM?    NOTE: ALTHOUGH THIS CAR IS PURCHASE OUTSIDE OF THE AMERICA, THE SAME MODEL CAR IN THE U.S. MAY HAVE THE SAME SAFETY PROBLEM. I AM JUST NOTIFYING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":10995049,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2017","dateComplaintFiled":"06/14/2017","vin":"5YJXCBE20HF","components":"SUSPENSION","summary":"HERE IS A 2017 MODEL X IN THE JUNKYARD.  HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=25188896&ROWNUMBER=15&LOADRECENT=TRUE  BOTH FRONT WHEELS AND SUSPENSIONS HAVE FALLEN COMPLETELY OFF AND ONE OF THE BACK WHEELS HAS GONE ALL WHOMPY.  THERE IS NO SIGN OF COLLISION DAMAGE APART FROM THE FRONT SUSPENSION COLLAPSE WHICH HAS DESTROYED THE WHEEL ARCHES.    THESE SUSPENSION FAILURES ARE OCCURRING AT A RIDICULOUSLY HIGH RATE AND IN NEAR NEW CARS SO IT CAN NOT BE BLAMED UPON POOR MAINTENANCE.  PLEASE TAKE ACTION IMMEDIATELY RATHER THAN WAITING FOR MORE LIVES TO BE LOST.  THANK YOU.  CONCERNED CITIZEN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]},{"odiNumber":10991707,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2017","dateComplaintFiled":"05/25/2017","vin":"5YJXCDE29HF","components":"STEERING","summary":"MY ONLY COMPLAINT IS THE 'AUTOSTEER' FEATURE. IT'S UNCLEAR WHY THIS IS CONSIDERED AN OPTION AND IT CERTAINLY DOES NOT FUNCTION AS DESCRIBED WHEN I CHECKED IT OFF AS A 5000.00 OPTION UNDER 'ENHANCED AUTOPILOT' WHEN ORDERING MY TESLA. THE SYSTEM IS DANGEROUS, NOT READY FOR BETA TESTING AND CERTAINLY SHOULDN'T BE USED ON PUBLIC ROADWAYS OR WITH ANYONE YOU VALUE IN THE CAR. I CAN SEE IT BEING TESTING ON CLOSED ROADWAYS BY SKILLED PROFESSIONAL DRIVERS BUT OUTSIDE OF THAT IT IS DANGEROUS TO ENGAGE AT ANY SPEED. ON SURFACE STREETS IT CROSSES OVER INTO ONCOMING TRAFFIC, DRIVES LIKE A DRUNK, IS APT TO PICK UP THE LEFT TURN LANES, IS CONFUSED BY SIMPLE INTERSECTIONS, FAILS TO SEE OTHER CARS CUTTING DIRECTLY IN FRONT OF IT, ATTEMPTS TO FOLLOW PARKED CARS, CANNOT STAY IN ITS OWN LANE AND FAILS TO PICK UP PEDESTRIANS AND MOTORCYCLISTS.  AT FREEWAY SPEEDS IT SLAMS ON BRAKES FOR SHADOWS, MAKES A DECISION TO VIOLENTLY ABORT LANE CHANGES FOR NO APPARENT REASON AND COMES SO CLOSE TO SIDESWIPING OTHER CARS THAT THE OTHER DRIVERS FREQUENTLY HONK.    OF COURSE I KEEP MY HANDS ON THE WHEEL AND I'M A MORE VIGILANT DRIVER WHILE USING THIS FEATURE. I STOPPED USING IT WITH MY 6 YEAR OLD SON IN THE CAR AND I'VE NOW DECIDED TO STOP USING IT EVEN WHEN I'M DRIVING ALONE.  I GAVE IT A CHANCE TO IMPROVE WITH TIME (OVER 3K MILES ON THE CAR) AND THE RECENT UPDATES AND HAVE TAKEN IT TO THE DEALER TWICE BUT THIS HAS NOT IMPROVED THE FUNCTIONING. AGAIN, ALL OF THIS IS FINE FOR TESTING ON A CLOSED TRACK BUT THE PRECIOUS SECONDS SPENT CORRECTING THIS FEATURE AND THE DANGEROUS SITUATIONS IT PUTS US IN ARE A REAL HINDRANCE TO OPERATING THIS VEHICLE SAFELY.     I'M DISAPPOINTED BY THIS FEATURE AND I FIRMLY BELIEVE THIS SHOULD BE PULLED FROM THE FLEET AND REINTRODUCED ONLY WHEN IT'S PROPERLY TESTED AND SAFE. MONIES SPENT ON THIS OPTION SHOULD BE REFUNDED UNTIL IT ACTUALLY WORKS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]}]}