{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10485123,"manufacturer":"Daimler Trucks North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2012","dateComplaintFiled":"11/19/2012","vin":"1FDEX45P25H","components":"STRUCTURE","summary":"I REPRESENT CECIL COLLEGE IN NORTH EAST MD.  I RECEIVED A SAFETY RECALL NOTICE 10V-393 CONCERNING OUR THOMAS BUILT BUS.  THIS WAS A RE-NOTIFICATION DATED AUGUST 2012.  I DID NOT RECEIVE THE FIRST ONE.  ON 9/18/12, I CALLED AMERICAN BUS IN ANNAPOLIS MD (410-224-9775) AND SPOKE WITH [XXX] IN THE SERVICE DEPARTMENT.  [XXX] WAS GOING TO ORDER THE CLIP REQUIRED, MAIL IT TO ME, AND OUR FLEET MECHANIC WOULD INSTALL IT.  AFTER THAT, I WAS GOING TO EMAIL A PICTURE OF THE COMPLETED WORK TO SATISFY THE RECALL.  I HAVE CALLED [XXX] NINE TIMES SINCE 9/18/12, AND EACH TIME [XXX] TELLS ME THE PART IS ON BACKORDER.  IT HAS BEEN 60 DAYS, AND I FELT I MUST NOTIFY YOU.  [XXX] SAID THE CLIP WAS ORDERED FROM THOMAS BUS.  I CALLED THOMAS BUS ON 11/14/12, AND KEPT GETTING BOUNCED AROUND FROM ONE PERSON TO THE NEXT.  FINALLY, I LEFT MY NUMBER WITH [XXX], THOMAS BUS WARRANTY/RECALL DEPARTMENT ([XXX]) BUT SHE HASN'T CALLED ME BACK.    [XXX] HAS ALWAYS BEEN VERY NICE THROUGH THIS ORDEAL AND I HAVE ALWAYS RECEIVED GOOD SERVICE FROM AMERCIAN BUS.  THE PROBLEM APPEARS TO BE WITH THOMAS BUS.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2005","productMake":"THOMAS BUILT BUSES","productModel":"MINOTOUR","manufacturer":"Daimler Trucks North America, LLC"}]}]}