{"count":201,"message":"Results returned successfully","results":[{"odiNumber":11753270,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2023","dateComplaintFiled":"07/28/2026","vin":"5TDACAB58RS","components":"POWER TRAIN","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that while driving at an undisclosed speed and turning the steering wheel to the left or the right, occasionally there was a clicking sound coming from the vehicle. The dealer was contacted and diagnosed the failure as an axle failure.  The vehicle was repaired, but the failure reoccurred approximately two to three months later. The vehicle was repaired five times due to failures. There was no sound coming from the vehicle after the last repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 5.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11752397,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2026","dateComplaintFiled":"07/23/2026","vin":"5TDADAB51RS","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate immediately while the accelerator pedal was depressed. The vehicle then accelerated and lurched forward while entering traffic. There was no warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11752231,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2026","dateComplaintFiled":"07/22/2026","vin":"5TDADAB51RS","components":"POWER TRAIN","summary":"I own a 2024 Toyota Grand Highlander Platinum Hybrid MAX with approximately 34,000 miles. The vehicle has experienced repeated delayed or absent acceleration from a complete stop, creating a serious risk when entering traffic.  Before the most recent repair, I reported intermittent hesitation to the Toyota dealer. On Sunday, July 12, 2026, shortly after startup, the vehicle hesitated twice within the first half mile. At the second stop sign, I attempted a left turn into traffic and applied approximately 30% accelerator pedal. The engine was running, but the vehicle only crept forward at idle-level power for approximately three seconds. There was no noticeable increase in engine RPM and no warning lights. Normal power then returned.  On July 15, 2026, the Toyota dealer performed TSB T-SB-0017-24 and updated the engine-control software for hesitation during acceleration.  After that repair, the same loss-of-acceleration condition happened again while my wife was leaving a parking lot. She was stopped at a stop sign, making a right turn into traffic on a slight uphill grade, when the vehicle failed to provide normal acceleration. This was substantially similar to the earlier incident and occurred after the software update intended to correct the problem.  The repeated failure to respond to accelerator input from a stop creates a collision risk because the vehicle can begin entering traffic without providing the expected power. I am requesting that NHTSA investigate whether this is a broader safety defect affecting the Grand Highlander Hybrid MAX and whether the existing software repair is effective.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11750786,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2026","dateComplaintFiled":"07/16/2026","vin":"5TDADAB59RS","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I've had consistent issues with the vehicle accelerating and shifting. These include sluggish acceleration, loss of power and sputtering when we've come to a complete stop and starting to move again. We've almost been hit by other vehicles at least over 20 times because the vehicle has failed to accelerate when pulling into a roadway.  The car hesitates during acceleration regardless of how much I push the gas. Once it starts to go, it feels as though the car can't shift from 1st to 2nd gear, The RPMs get extremely high while the car is going 25-40 mph and remain there for a few seconds up to ~20 seconds. I am fearful of getting t-boned when my car hesitates while turning at an intersection, going through an intersection or pulling out from a parking lot. I have been stuck in several intersections when traffic was coming toward me, but thankfully those cars had patience and avoided us.  I've also found that this issue always happens when the hybrid battery shows that it only has a charge of 3 bars.  It seems that the engine, transmission and hybrid battery don't know how to communicate when the battery charge gets that low. This has been happening since Dec 2023 when I bought the vehicle and the dealer has never been able to duplicate or find any error code, they are refusing to fix a known issue when many others are experiencing the same issue. There are Toyota Technical Service Bulletins (TSBs) out there regarding this problem but my dealer told me they won't do anything as it could label my vehicle a lemon.  This is creating an unnecessary safety risk for me and my family.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11748006,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2026","dateComplaintFiled":"07/02/2026","vin":"5TDACAB54RS","components":"SEATS","summary":"The passenger-side second-row bench seat (60 percent section of the 60/40 split) has a defective seat track/latch assembly that fails in both directions: it seizes completely when it should slide, and it failed to stay latched while the vehicle was in motion.  The seat saw almost no use for the first 34 months of ownership (third row kept folded). Within two weeks of its first regular use (XXX, approx. 45,700 miles), it seized completely and could not be moved in either direction. An authorized Toyota dealership in Placerville, CA disassembled the seat and documented in writing that the seat track was twisted and rubbing against the seat frame. The dealer straightened the track rather than replacing it and stated on the invoice that if the seat stopped moving again, both seat tracks should be replaced and the seat frame itself may need replacement or adjustment.  After that repair, in approximately mid-June 2026, the bench slid FORWARD on its own as my wife braked for a stoplight, the track failed to remain latched with the vehicle in motion. Two rear-facing infant car seats are installed on this bench, and our toddlers reach the third row through this seat.  On XXX (approx. 46,416 miles, 33 days and about 700 miles after the repair), the seat seized again. The vehicle is currently at a second authorized Toyota dealership in [XXX] for diagnosis and is available for inspection upon request.  Safety risk: a second-row seat that does not remain latched cannot properly restrain occupants or anchored child restraints during hard braking or a crash, and a seized seat blocks third-row access and egress for children, including in an emergency. There were no warning lamps or prior symptoms before either failure. Note: NHTSA recall 26V128 covers 2021-2024 Highlander second-row seats that fail to lock; this Grand Highlander is not included in that campaign but exhibits a similar failure to remain latched. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11747635,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2026","dateComplaintFiled":"07/01/2026","vin":"5TDAAAB56RS","components":"UNKNOWN OR OTHER","summary":"Driving down the highway and the sunroof exploded","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11747691,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2026","dateComplaintFiled":"07/01/2026","vin":"5TDADAB52RS","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"On a recent road trip I experience loss of acceleration twice. I was at a stop sign making a left hand turn. I step on the accelerator it start forward but then stop suddenly leaving me in the 1st lane of on coming traffic. I smashed on the accelerator several time before the vehicle finally responded. I took the vehicle to the dealer on 6/30 told the dealer what had happen along with my google findings acceleration hesitation and sudden lurching in the Toyota Grand Highlander Hybrid MAX Technical Service Bulletins (TSBs), including T-SB-0017-24.  The dealer could not duplicate or find any error code, they are refusing to fix a known issue. They are creating an unnecessary safety risk for me and my family.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746510,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2026","dateComplaintFiled":"06/25/2026","vin":"5TDACAB52RS","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving my 2024 Toyota Grand Highlander Hybrid AWD at highway speed with only 16,755 miles on the vehicle, multiple warning messages suddenly appeared, including warnings related to the engine, hybrid system, AWD system, and other vehicle functions. The vehicle instructed me to pull over immediately and significantly reduced power output, making it difficult to maintain highway speed and safely maneuver through traffic.  I was able to reach the shoulder and had the vehicle towed to a Toyota dealership. The dealer diagnosed a punctured radiator caused by a rock or similar road debris that allegedly passed through the front grille and struck the radiator. The dealer confirmed that coolant loss from the puncture triggered the vehicle's protective reduced-power mode.  This failure created a significant safety risk. A sudden loss of power while traveling at highway speed increases the risk of rear-end collisions and other accidents, particularly in heavy traffic where drivers may not expect a vehicle to rapidly decelerate.  There were no warning lights, messages, leaks, drivability concerns, or other symptoms before the incident. All warnings appeared suddenly at the time of failure.  Toyota has declined warranty coverage, classifying the damage as a road hazard. However, I believe this may indicate a design defect. I have identified numerous reports from other GH owners describing nearly identical failures involving rocks penetrating the radiator through the front grille, often at relatively low mileage. These reports suggest the radiator may be inadequately protected from ordinary roadway debris.  My concern is not simply radiator damage, but that a small piece of road debris encountered during normal driving can disable a critical component and cause the vehicle to enter a severe reduced-power mode at highway speed. I request that NHTSA investigate whether the front grille and radiator protection design of the Grand Highlander creates an unreasonable safety risk","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745922,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2026","dateComplaintFiled":"06/23/2026","vin":"5Tdadab53rs","components":"POWER TRAIN,ENGINE","summary":"Vehicle: 2024 Toyota Grand Highlander Hybrid Max  The vehicle intermittently experiences a severe hesitation and shudder during acceleration from approximately 0-40 mph. The condition occurs only under specific circumstances:  -The vehicle has been parked long enough for the engine, transmission, and related systems to cool to ambient air temperature.  -The vehicle is started and driven shortly thereafter.  -Engine oil and transmission temperatures are below approximately 160\u00b0F.  -The air conditioning system is operating at maximum cooling with Eco Air Mode enabled.  -The hybrid battery indicator displays approximately three bars of charge.  When these precise conditions are present, the vehicle may hesitate, shudder, and fail to respond normally to accelerator pedal input during acceleration. Even with the accelerator pedal fully depressed, repeatedly, there is a noticeable delay in power delivery and vehicle acceleration. This creates a situation where the vehicle does not accelerate as expected when entering traffic or attempting to increase speed.  The vehicle has previously received Toyota Technical Service Bulletin T-SB-0017-24; however, the condition continues to occur intermittently. No warning lights, diagnostic messages, or system faults are displayed when the event occurs.  The condition typically occurs only once during the initial drive cycle after a cold start and has not been observed after the vehicle reaches normal operating temperature. The issue is most common in the warmer months and has never been encountered at freezing or below temperatures.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745206,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2016","dateComplaintFiled":"06/19/2026","vin":"5TDACAB51RS","components":"POWER TRAIN","summary":"A couple of days ago, I was driving when my Toyota Grand Highlander started displaying a series of alerts.  These alerts included \"Hybrid system malfunction\" \"All Wheel Drive malfunction,\" \"Check engine.  See dealer,\" and finally something akin to \"Find a safe place to pull over and turn off vehicle.\"  Until these alerts appeared, back-to-back-to-back, there were no indications that there was anything wrong with the car.  We were fortunate enough to be both close to home and close to a dealership when this happened and were able to bring the car in right away.  If we were in a high traffic situation, or, conversely, in a very rural area (specifically in winter, not an unlikely happening for us), having the car's drive system suddenly fail out of nowhere could have been very dangerous.     As I said, we were able to get the car to the dealer soon after.  The dealership informed us that the car has a coolant system perforation, more than likely from a rock penetrating the grill.  The coolant than leaked, causing the hybrid system/other failures the car noted.    I have since done some research on this issue and have found, to my dismay and disappointment, that this isn't an uncommon issue with the Grand Highlander and the Highlander.  There are many instances of people on social media saying a similar issue happened with their cars - one other person's dealership quoted them the exact same amount of the repair that our dealership did.  In fact, this is such a common issue that there is apparently already an established workaround:  other owners have ordered aluminum mesh from third party vendors and have zip-tied it to their grills in order to keep the rocks out.    This is an absurd thing to have to do.  Consumers should not, in the year 2026, have to drive down the road with concern that a loose pebble will put their car out of commission.  Cars should be able to withstand this very common occurrence without taking substantial damage.  This seems like a design flaw.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11741021,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2026","dateComplaintFiled":"05/30/2026","vin":"5TDAAAA58RS","components":"UNKNOWN OR OTHER","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request?  I was driving when I heard a loud boom, it almost sounded like a gunshot. Not noticing anything I continued driving.  After a short distance I started hearing wind whistling. It was at this point I pulled over and saw my sunroof had shattered and there was a big hole.  How was your safety or the safety of others put at risk?  If I had not have the shade closed glass would have fallen into the car.   Has the problem been reproduced or confirmed by a dealer or independent service center?  Yes, I brought the car to the Toyota dealership.   Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?  I did call my insurance company but I am not sure if they actually inspected the damage.  They have been dealing directly with the Toyota dealership service department.    Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?  No, that's why I continued to drive until I heard the wind whistling","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11740395,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"05/27/2026","vin":"5TDADAB52RS","components":"UNKNOWN OR OTHER","summary":"My 2024 Used Toyota Grand Highlander Hybrid Platinum Max was at a slight decline stopped at a stop sign in Echo mode.  The whole car began to violently shake and lurching forward.  No one was in front of me and my foot was on the brake or I probably would have run into a car in front of me.  The dashboard then flashed a warning about the hybrid system overheating.  The only way to stop it was to turn off the engine, then turn it back on.  The car then began driving normally.  I have also had an issue with hesitation felt while accelerating 0-40 mph with study throttle.    Upon researching both issues, they should be resolved with TSB calibrations to my car of T-SB-0028-25 and T-SB-0017-24.  This is not an error that would come up when doing a diagnostic check on my car's computer per research I have done.  I took my car to get the updates at Toyota of Redlands, CA, and they refused to do them unless they could recreate them themselves.  I called Toyota to report this, and they said that each Toyota dealership/service is privately owned at their own discretion.  I was basically told to return if I experience it again.  I do not want to experience this again and they wouldn't take my word on it anyways.  I feel like next time I could injure myself or someone else if this glitch happened again.  I therefore would like to implore to make this a mandatory preventative TSB calibration for cars that have had this reported/models/year which mine has.  This goes for any TSB calibrations should be done preventatively, but especially ones that can cause a potential accident like T-SB-0028-25 and T-SB-0017-24.   Here is information on why this would not show up on a diagnostic test:  Your Toyota didn't generate an error code because the shudder is a software calibration issue rather than a component failure. The onboard computer (ECU) only triggers a check engine light or throws a Diagnostic Trouble Code (DTC) when sensors detect a hard mechanical or electrical failure.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11739699,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2026","dateComplaintFiled":"05/23/2026","vin":"5tdacab56rs","components":"VISIBILITY/WIPER","summary":"On [XXX], while driving my 2024 Toyota Grand Highlander at approximately 45-50 mph on a gusty, high-wind day, the rear panoramic moonroof/sunroof panel blew out and shattered completely without warning.   The failure occurred as I rolled up the vehicle windows during the wind gust. Rapid window closure created a sudden spike in cabin air pressure \u2014 a documented pressure differential mechanism \u2014 that forced the moonroof glass outward until it shattered. There was no external impact of any kind. The glass, which is not laminated safety glass, scattered throughout the interior with occupants present. Component is available for inspection.  This failure is consistent with NHTSA Investigation PE13-035 (Kia Sorento panoramic sunroof spontaneous breakage), in which ODI found glass shattering while in motion to be a safety hazard warranting engineering analysis. The same pressure-based failure mechanism applies here.  This is a documented pattern on this specific model. Lemberg Law  [XXX] ) analysis of NHTSA complaint data confirms spontaneous sunroof shattering among the top defects on both 2024 and 2025 Grand Highlanders, with Toyota denying warranty claims by alleging \"outside influence\" \u2014 disputed by owners and attorneys alike. No recall currently exists for this component. The rear seat directly below this glass is a primary location for child safety seats. Non-laminated glass shattering over rear occupants \u2014 including infants \u2014 represents an acute and unacceptable injury risk.  I request NHTSA open a formal defect investigation into the panoramic moonroof/sunroof glass on 2024-2025 Toyota Grand Highlanders and evaluate whether a safety recall is warranted. I have photographs and have notified Toyota Motor North America in writing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11738854,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2026","dateComplaintFiled":"05/19/2026","vin":"5TDACAB59RS","components":"SEATS","summary":"3rd row seats do not want to lock into position, there is also broken plastic pieces from the locking mechanism area. Seats do not want to engage or disengage when trying to lay them flat. This had been a reported problem on other highlanders. This has been an issue since we purchased the vehicle in 2024. This is a safety issue because I fear they would fail in a crash.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11736129,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2026","dateComplaintFiled":"05/06/2026","vin":"5TDADAB52RS","components":"STRUCTURE","summary":"It was noted that the drivers door weather strip deteriorated even though the car is less than 3 years old/ 47,000 miles. The dealer and the Toyota customer care said it is likely related to external factors and not covered under warranty. I keep the car in a garage. We have had other cars that are well over 10 years old but do/did not have this problem. This can potentially lead to damage of other components. I see on the internet that other owners of this car have encountered this same issue .  There have been 3 safety recalls on this model, related to air bag, instrument panel and rear view camera. These have been fixed.   There have been at least 5 Toyota technical service bulletins ( TSBs) published on this model. These were fixed after I brought it up with the dealer/ manufacturer. I was not contacted by the manufacturer proactively.   TSB 0017-24 : hesitation felt while accelerating from stop. A software update was performed.   TSB 0060-25 : Fuel level logic enhancement. A software update was made.   TSB 0028-25 : Shudder sensation at stop. A software update was performed.   \u200bT-SB-0082-24: CV axle issue: it was fixed  T-SB-0111-24: vibrating hood.I notice the issue but did not fix it since the fix involves placing a foam under the hood, which may not fix the underlying issue and might cause other issues.   I believe these issues are related to the manufacturing oversight and especially more frequent because it is a first year model .","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735436,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/04/2026","vin":"5TDAAAB5XRS","components":"SERVICE BRAKES","summary":"The rotors started warping around 8K miles","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734470,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2026","dateComplaintFiled":"04/29/2026","vin":"5TDAAAB55RS","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"While traveling at highway speed on I-75 northbound, the vehicle experienced a complete and total loss of electrical power.  and propulsion. The following conditions were present simultaneously:  - Complete loss of propulsion - Inability to shift transmission to neutral \u2014 vehicle could not be moved out of the active traffic lane - Complete loss of hazard lights \u2014 no ability to warn approaching traffic - Vehicle remained stranded in active highway traffic for approximately 15 minutes - Electrical power spontaneously restored after approximately 15 minutes - Vehicle was then driven off the interstate under its own power  That was a life-threatening event. My wife and I could have been struck from behind by highway traffic with no warning lights, no ability to move the vehicle, and no way to signal distress. DEALER VISIT 1 \u2014 SATURDAY, APRIL 26, 2026 Dealer: Sarasota Toyota, Sarasota, Florida Complaint presented: Complete electrical shutdown on I-75 the previous day as described above Action taken by dealer: Performed recall repair for black screen issue Outcome: Vehicle returned to customer same day Post-repair symptom: Low voltage warning appeared on drive home from Sarasota Toyota Saturday afternoon Note: Dealer did not perform full electrical diagnostic. Dealer did not flag battery failure. Dealer did not retain vehicle for further investigation despite being informed of complete highway electrical shutdown the previous day.  DEALER VISIT 2 \u2014 MONDAY, APRIL 28, 2026 Dealer: Germain Toyota of Naples, Naples, Florida Complaint presented: Complete electrical failure on I-75, low voltage warning after Sarasota repair, battery failure Findings: Battery confirmed dead. Alternator confirmed functioning normally. Dealer assessment: Condition described as unusual. Case escalated to Toyota Field Technical Specialist. Current status: Vehicle retained at Germain Toyota of Naples. Rental vehicle provided to customer.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734376,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2026","dateComplaintFiled":"04/28/2026","vin":"5TDAAAB50RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"The vehicle hesitates and does not accelerate immediately from a complete stop. This occurs more frequently when the car is on a slight incline. The delay in acceleration creates a safety concern, especially when attempting to merge into traffic or pull out onto a roadway. I have reported this issue to the dealership multiple times, but they have not taken action because they have been unable to reproduce the problem.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734380,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2026","dateComplaintFiled":"04/28/2026","vin":"5TDAAAB50RS","components":"UNKNOWN OR OTHER","summary":"There is an ongoing problem with Android connectivity. I have brought this to the dealer\u2019s attention multiple times, but they continue to claim that my phone is not compatible. However, this same phone connects flawlessly and consistently in my other vehicles, so compatibility does not appear to be the issue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733491,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2026","dateComplaintFiled":"04/24/2026","vin":"5TDAAAB52RS","components":"STEERING,SUSPENSION","summary":"When making turns under acceleration at various speeds, there is a noticeable clunk noise from the front section of the vehicle.  The sound can be described as a coil that is being compressed/decompressed and creates the noise.  The noise is heard when loading and unloading the steering wheel during a turn.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733492,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"04/24/2026","vin":"5TDAAAB52RS","components":"STEERING,SERVICE BRAKES","summary":"Front brakes were worn prematurely and rotors had to be resurfaced multiple times under warranty and once more after warranty.  Premature wear would cause shaking in the steering wheel when medium to heavy braking force was applied.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11732028,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2026","dateComplaintFiled":"04/18/2026","vin":"5TDAAAB52RS","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"My car read system malfunction and come to find out there was corrosion with the wires in the internal circuit of the driver side mirror that prevents it from warning you of blind spots and pre-collision.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731349,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"04/15/2026","vin":"5TDAAAB52RS","components":"BACK OVER PREVENTION","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that the display was not functioning properly, and the screen was blank while operating. The contact stated that after the \"Get Started\" prompt was displayed and selected, the screen would go blank. Additionally, the back over prevention camera was inoperable. The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 22,679.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11728923,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2026","dateComplaintFiled":"04/02/2026","vin":"5TDAAAB51RS","components":"FORWARD COLLISION AVOIDANCE","summary":"It didn't work it didn't brake or didn't have an alert in which caused an accident","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11727033,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/07/2026","dateComplaintFiled":"03/25/2026","vin":"5TDADAB58RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"I was driving toward the perimeter of my neighborhood, approaching an arterial cross street.  When I braked the pedal went straight to the floor.  The breaks didn\u2019t work despite pumping them multiple times. I also heard the engine revving.  To avoid the intersection and busy street I steered into a yard, hit a retaining wall and a tree, rolled and hit a metal city street sign.  All airbags deployed.  I was taken to the hospital by ambulance.  The car was totaled and is on a temporary hold at a salvage yard.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11726187,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"03/22/2026","vin":"5TDADAB55RS","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"The incidents most often occur when I try to accelerate after vehicle is stopped at an intersection. The car hesitates during acceleration regardless of how much I push the gas. Once it starts to go, it feels as though the car can't shift from 1st to 2nd gear. The RPMs get up 4500 while the car is going 25-40 mph and remain there for a few seconds up to ~20 seconds.  I am fearful of getting t-boned when my car hesitates while turning at an intersection, going through an intersection or pulling out from a parking lot. I have been stuck in several intersections when traffic was coming toward me, but thankfully those cars were able to avoid hitting me. I have reported the problem every time I take the car to the dealer for a service. The problem has been happening since I purchased the car in November 2024 and occurs randomly--sometimes every couple of months, sometimes days in a row. The dealer can't reproduce it, but they were able to pull a code from the transmission and found it had an acceleration error. They updated the software from a TSB, but that didn't help.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11726218,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2026","dateComplaintFiled":"03/22/2026","vin":"5TDAAAB55RS","components":"POWER TRAIN","summary":"The transmission needs to be replaced per the dealership. I was told this on 3/7/26 with mileage of 69K. The transmission has been reported as defective to Toyota since 2016-2017 with multiple lawsuits that have been filed. According to the lawsuits found online, Toyota knowingly used the defective UA80 transmissions and failed to inform consumers when purchasing the vehicles or inform consumers the need to replace prior to the 60k warranty expiration. The 2024 Grand Highlander has been listed as one of the affected vehicles and the transmission can fail at any time which is a safety risk.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11725473,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2026","dateComplaintFiled":"03/19/2026","vin":"5TDAAAB54RS","components":"POWER TRAIN,ENGINE","summary":"Reported issues of lag in acceleration and harsh shifting into reverse, the vehicle has been brought to the dealership multiple times stemming from shortly after previous, there are no warnings lights on. I requested the dealership provide in writing if the deemed the vehicle safe for operation. They would not do so. I requested a loaner while my vehicle is being reviewed for repurchase and was denied. When my repurchase claim was denied, I requested a reconsideration and again a loaner.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11723563,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2025","dateComplaintFiled":"03/11/2026","vin":"5TDADAB50RS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"This is regarding recalls for my 2024 Toyota Grand Highlander Hybrid Platinum Max.  The vehicle has been in the possession of Koons Tysons Toyota since December 23, 2025 (80 days as of 3/11/26), for repair of Safety Recall #25TA13 and #25TB13 NHTSA 25V744) involving the Panoramic View Monitor System/Parking Assist ECU. The dealership has explicitly informed me that the vehicle is unsafe to operate and have therefore kept it.   Toyota and its authorized dealer have made three (3) repair attempts to correct this safety defect. Two separate replacement components were ordered and installed without resolving the issue. A third required component is currently on backorder with no definitive ETA or repair completion date, as the date keeps getting pushed. We are not being updated and are not receiving information from the dealership and Corporate about the details about the problem and nature of the delay.  Toyota has obligations under federal recall law administered by the National Highway Traffic Safety Administration (NHTSA) to remedy safety defects within a reasonable time and at no charge to the consumer. An indefinite inability to complete a safety recall repair due to parts unavailability raises serious concerns under those obligations.  Furthermore, a previous recall #25TA08 (NHTSA 25V595) which was supposedly completed on October 14, 2025 by the same dealership is showing as INCOMPLETE in the vehicle record with NHTSA.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11723598,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"03/11/2026","vin":"5tdaaab53rs","components":"AIR BAGS","summary":"On February 25, 2025, I took my car into Freeman Toyota dealership in Santa Rosa for a recall on the airbags (24TA09 SAFETY (NONCOMPLIANCE) RECALL 24TA09(Remedy Notice) - Certain 2024 Model Year GrandHighlander and Grand Highlander HV - Curtain ShieldAirbags May Not Deploy As Intended).   In the labor notes, they claimed to have performed the recall - 1. PERFORMED THE 24TA09 AND REPLACED BOTH LEFT AND RIGHT HAND CSA ASSEMBLIES. OP CODE: 24TA09R1.3.1 HRS. However, on June 24, 2025, the Toyota was involved in a collision with a deer. The autobody shop confirmed that the airbag sensors went off, but the airbags did not deploy.   A claim was filed with my insurance company, and the airbags have been replaced by the autobody shop. The vehicle did not get back to the dealership.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11723219,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"03/10/2026","vin":"5TDACAB5XRS","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that after driving into the garage and while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into the husband's workbench. During the incident, the brake pedal was forcefully pressed, but the vehicle did not immediately stop. No injuries were reported. The husband's workbench was destroyed. The vehicle was later driven to the local dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the incident, and an investigator was sent to examine the vehicle. The investigator reported that no trouble was found with the vehicle, and the crash was due to driver error. The contact insisted that no driver error had occurred, and the incident occurred while the brake pedal was being forcefully pressed. The failure mileage was 14,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11723452,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2026","dateComplaintFiled":"03/10/2026","vin":"5TDADAB52RS","components":"SUSPENSION,SERVICE BRAKES,ENGINE","summary":"My car suddenly shook violently while at complete stop at a stop light. Also, the brake feels weird at times when slowing down.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11722536,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2026","dateComplaintFiled":"03/06/2026","vin":"5TDAAAB59RS","components":"FUEL/PROPULSION SYSTEM","summary":"I am submitting this complaint regarding a catalytic converter failure on my vehicle and the manufacturer\u2019s refusal to honor the warranty.  My vehicle is a Toyota that is approximately two years old and currently has about 31,000 miles. The catalytic converter has failed well before what would normally be expected for this component.  When I brought the vehicle to the dealership for repair under warranty, Toyota declined to cover the repair. They stated the failure was due to \u201ccontaminated fuel,\u201d but they did not provide any evidence or test results showing that contaminated fuel was present in the vehicle.  I have not been provided with documentation, diagnostic data, or fuel analysis supporting this claim. The denial appears to be based on assumption rather than proof.  Because catalytic converters are emissions components that are typically expected to last much longer and are often covered by extended emissions warranties, I am concerned this may represent a broader issue affecting consumers.  Vehicle details and service documentation can be provided upon request.  I am requesting that this matter be reviewed and that the manufacturer be required to provide evidence supporting their claim or honor the warranty repair.  Thank you for your time and consideration.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11719872,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2024","dateComplaintFiled":"02/23/2026","vin":"5TDAAAB56RS","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System), and the vehicle was taken to the dealer on several occasions, but the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the instrument panel had failed. Additionally, the contact stated that the vehicle was not driving properly, and the vehicle was shuddering while exceeding 70 MPH. The vehicle was taken to the dealer, where it was diagnosed with an axle leak, and the contact was informed that there was no warning light illuminated for the failure due to the instrument panel failure. The axle leak was repaired; however, the failure persisted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was filed; however, no assistance was provided. The failure mileage was approximately 9,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11718519,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2026","dateComplaintFiled":"02/17/2026","vin":"5TDACAB53RS","components":"POWER TRAIN","summary":"I own a 2024 Toyota Grand Highlander Hybrid and am experiencing an intermittent knocking/clicking noise that appears to come from the drivetrain area. The noise occurs most often during low-speed driving and while turning left or right, particularly on the first drive of the day after the vehicle has been sitting overnight, but it has also occurred at other times while driving. The condition is intermittent and does not occur every trip, however it has been heard by multiple drivers. The noise is most noticeable during light acceleration combined with steering input at lower speeds. I have brought the vehicle to the dealership for inspection, but the condition has not yet been duplicated during testing. I am concerned this may indicate a developing drivetrain or axle-related issue that could affect vehicle safety if it worsens while the vehicle is in motion. I am submitting this report so the condition can be documented and evaluated for potential safety concerns affecting this vehicle model.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717584,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2026","dateComplaintFiled":"02/12/2026","vin":"5TDAAAB5XRS","components":"POWER TRAIN","summary":"I had my front axle assemblies replace under  T-SB-0082-24 around 20,000 to 25,000 due to rotational clicking noise per bulletin.  The tsb uses the old part number which was the defective original part.  The axles are failing agin at 50,000 and the dealer and toyota are refusing to fix it as they can\u2019t replicate in shop.  There is a new part  number that was updated and supposedly fixed the issue but that is not the part that was installed in my car.  They stopped the production line and updated the part at one point supposedly there was not enough grease in the cv joint boots causing premature wear.  The old part number is still listed in the tsb even though it is superceded,  tsb should be update or recall issued for all affected models to get the new updated part. Old part number 43420-0E340 new part 43420-0E341.  Other side old part 43410-0E520 new part 43410-0E521.  Toyota installed the old obsolete parts on my car in all paperwork for my work history and is refusing to install a working set of axles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717059,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2025","dateComplaintFiled":"02/10/2026","vin":"5TDAAAB5XRS","components":"POWER TRAIN","summary":"2024 toyota grand highlander had TSB 0082-24 repair done around 20,0000 to 25,000 miles due to rotational clicking noise and vibration when turning under power.  Both front axles replaced.   Car now has 50,000 miles on it and clicking noise is present every day in cold conditions until it warms up.  It is at the dealer for the third time and they are unable to replicate the clicking and vibration and will not replace the part.  The symptoms are identical to when the first repair was done.  Possibility of cv axle failure in the near future if not replaced.  A full recall and redesign is needed at this point if I am experiencing 2 failures within 50,0000 miles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11715972,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2026","dateComplaintFiled":"02/05/2026","vin":"5tdaaaa58rs","components":"STEERING","summary":"clicking noises  from front of engine area/tire area whenever steeing wheel turned left or right turned out to be cv axels  and replaced  feb 2. 2026 -so far will monitor for recurrence - grand highlander forum  with numerous such complaints","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11714183,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"01/29/2026","vin":"5TDAAAA5XRS","components":"ELECTRICAL SYSTEM","summary":"In the middle where the car chargers are \u2013 the one in the center isn\u2019t working but the one to the right is.  When doing maps, the visual map disappeared and just showed where to turn \u2013 happened about 2-3 time.  Today the entire screen went black \u2013 no radio, phone, maps, nothing. No way to operate it at all.  This is unrelated to the current recall that addresses the speedometer / display right behind the steering wheel.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709947,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2025","dateComplaintFiled":"01/09/2026","vin":"5TDAAAB56RS","components":"UNKNOWN OR OTHER","summary":"UNKNOWN, vehicle dash warnings advising front sensors were not working causing error messages. The vehicle was taken to the dealership for a recall and they advised the Right front Ultra Sonic Sensor also needed to be replaced. They alleged this was potentially caused by an unknown impact such as small rocks or bugs. The faulty sensor causes error messages on the dash and needed to be replaced. They would not cover this under warranty which is a repair cost of $823.81. The only other band aid was to turn of the other sensors to get rid of the dash notifications, not allowing the other sensors to work as designed to monitor items or people in front that may not be seen by the driver. This turns off some of the vehicle's safety features.   Toyota was directly notified of this incident but refused to cover the issue under warranty and expects consumers to pay for a new sensor and programing for a part that is faulty or not durable enough to perform under normal driving conditions.   I am making this notification to NHTSA so there is a record of the issue with the durability of the Toyota Ultra Sonic Sensor or failing under normal driving conditions in case there are other complaints about the same issue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709659,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"01/08/2026","vin":"5TDACAB52RS","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to show critical information as intended. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the failure was recall-related; however, the parts were not available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709793,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2026","dateComplaintFiled":"01/08/2026","vin":"5tdaaaa55rs","components":"STEERING,SUSPENSION","summary":"When I turn to the left or right I hear a clicking/popping noise. Took it to the dealer and they said it was the CV axle. So they replaced the driver side. After the repair, it would make the same sound from time to time so I took it back in to the dealer(Northside Toyota in San Antonio, TX) they couldn't recreate the sound and notated my account. This was all when the car had less than 30k miles. The grand highlander now has 47k miles and it is making the noises alot more. Im on a grand highlander forum and a lot of other owners are having the same issues. Some are already on their 3rd set of cv axles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709124,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2024","dateComplaintFiled":"01/06/2026","vin":"5TDAAAB51RS","components":"VISIBILITY","summary":"The defroster on the vehicle does not work properly. When starting the car and the window is frosting, the drivers side of the front window defrosts normally but the right side does not defrost properly and it lags by 15-20 minutes. You cannot operate the vehicle safely with your entire passenger side frosted over. I reported this to Toyota as well as dealer and they are advising that it is working normally. I have pictures that show that the passenger side does not defrost properly, it was reproduced by the dealer, and Toyota's thermal imaging scan confirms lack of heat on the far side. However, Toyota is standing by that it is working as designed despite their testing showing it isn't working properly.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708716,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2025","dateComplaintFiled":"01/05/2026","vin":"5TDAAAB53RS","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"My vehicle has been out of service since October 7, 2025 due to a complete failure of the instrument cluster (combination meter).  This issue is related to SAFETY RECALL 25TA08. The instrument panel is fully non-functional, making the vehicle unsafe and inoperable.  The vehicle has been at Toyota dealership for approximately three months, with no repair completed and no clear timeline provided. The dealership stated they are awaiting instructions from Toyota Corporate and cannot proceed independently.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11707549,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2025","dateComplaintFiled":"12/29/2025","vin":"5TDACAB55RS","components":"SUSPENSION,POWER TRAIN","summary":"I have taken my vehicle to Wilde Toyota (2 time) for the same issue . The car either moves/slids to the left or right. They adjusted the  wheel alignment in November and now again I am having the same issue. Took the car again to Wilde Toyota and they are asking me for 185 USD for the wheel alignment. I told them this looks like a drive train or suspension issue but there were hesitant to check it.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11705448,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2025","dateComplaintFiled":"12/16/2025","vin":"5TDAAAA58RS","components":"SEATS","summary":"Third row seating bottom (back side) has loose flap material end the bottom, when closing and opening the seat it\u2019s can get stuck. It\u2019s also possible the seat can probably even collapse while in use or in driving. The dealer tried to help but there doesn\u2019t seem to be any solution for this from Toyota. This seems to be model wide issue as I was told by dealer. They had another one with same issue. The bottom back of the seat is literally loose flap material. The only solution was they replaced the cargo tray which was actually slightly BENT at front possibly due to seat struggling to close and opening due to faulty design. THIS IS A FAULTY DESIGN! ITS LITERALLY A LOSSE FLAP PLASTIC MATERIAL ON A SEAT BACK. The dealer told me to be careful when handling these seats bc the material can break easily and there isn\u2019t solution from Toyota on this unless there is recall or safety notice.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11705092,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"12/15/2025","vin":"5TDAAAB52RS","components":"ELECTRICAL SYSTEM","summary":"I am filing a complaint regarding a safety recall on my Toyota vehicle. Toyota issued the recall notice on September 11, 2025, but as of today there is still no available remedy.  Due to this recall, my vehicle has been deemed unsafe and undriveable and has been out of service since October 8, 2025. While a rental vehicle has been provided, I have been without my own car for several months with no clear timeline or resolution.  I am concerned about the extended delay in providing a recall remedy for a safety-related defect and the lack of transparency regarding next steps. I am requesting that NHTSA review Toyota\u2019s handling of this recall, including the prolonged lack of a remedy and the impact on vehicle owners.  I believe this delay is unreasonable and warrants further oversight.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11704630,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"12/11/2025","vin":"5TDAAAB50RS","components":"VISIBILITY","summary":"My Toyota Grand Highlander develops severe interior window fogging and condensation, affecting the windshield, front side windows, and occasionally rear windows. This occurs during normal driving, especially in cool or humid conditions. The fogging appears rapidly, and the HVAC/defrost system often fails to clear the windows effectively, even when set to full defrost with outside air intake.  Interior moisture buildup is excessive compared to other vehicles I\u2019ve owned, and the issue repeats regularly. This creates a significant visibility hazard, forcing me to adjust climate controls constantly while driving or pull over to clear the glass manually.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11703651,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2025","dateComplaintFiled":"12/08/2025","vin":"5TDAAAA5XRS","components":"SUSPENSION","summary":"My car is a 2024 Grand Highlander I bought in May of last year.  It currently has 20,000 miles on it.  A few weeks ago I started hearing a knocking sound when I turned left or right.  I looked at some Toyota forums and found that other people were having this issue and had to have both front axles replaced.  I took my car to Toyota and sure enough, they said the parts they used to assemble the car were not machined properly and they replaced both of my front axles.  Having said that, I have 2 issues.  One, why hasn't a recall been issued on this.  It seems as though quite a bit of people have had this problem and this is a big safety issue.  There have been 2 other recalls, one about the screen going blank and airbags, but to me, axle is a much bigger safety issue, so why no recall on this? Also, the technician recommends an alignment after chaning the axles which I am expected to pay $150 for but this should be included since my axles should not need changing at 20,000 miles.  They consider alignment normal wear and tear and not under warranty which I would normally agree with but I only need an aligmnent because they changed my axles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11702200,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2025","dateComplaintFiled":"12/01/2025","vin":"5TDACAB51RS","components":"UNKNOWN OR OTHER","summary":"On 11/24/25 I gave permission to my friend to drive my 2024 Toyota Grand Highlander SUV from my house to Newark international airport, while my friend was driving my 2024 Toyota Grand Highlander SUV on a New Jersey Turnpike , the vehicle suddenly dropped the speed and within moments caught fire. I live in Pennsylvania, but the incident occurred on New Jersey Turnpike . The fire started while the car was in motion, creating a serious safety hazard. The vehicle was properly maintained, and no prior warning lights or issues were noted before the incident. I have done vehicle inspections/ service this month, and they told everything is perfect. This poses a severe risk to driver and passenger safety, and I am reporting it for investigation. Whole car got burned out within 5-10 mins only","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699123,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2024","dateComplaintFiled":"11/13/2025","vin":"5TDAAAB52RS","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that upon starting the vehicle and reversing, there was an abnormal banging sound coming from the vehicle. While attempting to reverse, the vehicle failed to move, but the vehicle was restarted and operated as designed. While driving, there was an abnormally loud clanking sound coming from the vehicle with the \u201cWRENCH SYMBOL\u201d displayed. There were other unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the vehicle would be taken back to the local dealer for additional diagnostic testing. The manufacturer was not contacted. The failure mileage was approximately 18,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694480,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2025","dateComplaintFiled":"10/20/2025","vin":"5TDACAB55RS","components":"ENGINE","summary":"All lights and warning system alerts suddenly came on. Hybrid System Malfunction. Once towed to dealership; stone came through large gap in front grill and put a hole in internal radiator. Not covered under warranty. Design flaw appears to be a problem in front grill.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694213,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2024","dateComplaintFiled":"10/17/2025","vin":"5TDACAB56RS","components":"ELECTRICAL SYSTEM","summary":"fuel guage does not accurately indicate the amount of fuel in the tank.  when guage showing completely empty the car takes about 12 gallons to fill, tank capacity shown in manual is 17.2 gallons.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694215,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2025","dateComplaintFiled":"10/17/2025","vin":"5TDACAB56RS","components":"ELECTRICAL SYSTEM","summary":"center infoscreen blacked out while driving on 2 occasions weeks apart.  screen rebooted after restarting car each time.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11692289,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/09/2025","vin":"5TDADAB56RS","components":"POWER TRAIN","summary":"When accelerating from a complete stop, the vehicle intermittently fails to respond when pressing the gas pedal. It feels similar to when a bicycle chain slips\u2014you press the pedal, but the vehicle doesn\u2019t move forward\u2014then suddenly it catches, causing a noticeable lurch. The duration of this lag varies, and it has been increasing over time.  Most recently, the hesitation lasted long enough that I was nearly involved in a collision. I pulled out from a stop sign to make a right-hand turn, but the vehicle failed to accelerate as expected. The car behind me nearly rear-ended me due to my sudden lack of movement in the lane.  No warning lights, error messages, or other indicators appear before or during the event.  I have been reporting this issue to my dealership for over a year during regular service appointments. The dealership has been unable to reproduce the problem and has attempted a software update, which did not resolve it. The malfunction has not been inspected by the manufacturer, police, or insurance representatives.  The issue has occurred multiple times, including but not limited to the following dates: -March 12, 2025 -March 24, 2025 -July 21, 2025 -September 18, 2025 -October 1, 2025  These dates reflect times when I documented the issue via text messages to my husband; it has also occurred on many additional occasions not recorded above.  Online owner forums and NHTSA complaints indicate that other Toyota Grand Highlander owners are experiencing the same issue, suggesting it may be a widespread defect affecting vehicle safety.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691388,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2025","dateComplaintFiled":"10/04/2025","vin":"5TDAAAA57RS","components":"SEAT BELTS","summary":"On the 3rd row left side seat belt has jammed, will not release .  You can not pull the seatbelt it has looked , even pulling on it 3 times it does not release.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691128,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2025","dateComplaintFiled":"10/03/2025","vin":"5TDAAAB53RS","components":"ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER","summary":"Vehicle Safety Complaint \u2014 2024 Toyota Grand Highlander  My 2024 Toyota Grand Highlander has experienced multiple serious defects, including two official recalls:  \u2022 25TA08 \u2014 instrument cluster failure \u2022 24TA09 \u2014 airbag defect  This week, the instrument display failed completely, making it impossible to view speed or system warnings. I\u2019ve been unable to work since then, causing financial hardship for my family.  Earlier, I also had to replace the entire drive shaft at my own expense (2,500), which is highly unusual for a new vehicle. These repeated issues raise serious concerns about safety and reliability.  I\u2019ve submitted a formal complaint to Toyota Brand Engagement Center, and it has been acknowledged and assigned to a Case Manager. The dealer is still searching for a suitable loaner vehicle that meets my work requirements.  Given the severity and recurrence of these defects, I request that NHTSA investigate this pattern and consider whether the vehicle qualifies for buyback or replacement under applicable consumer protection standards.  \u2022 VIN:  [XXX]  \u2022 Mileage: 96150 miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11690211,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2025","dateComplaintFiled":"09/28/2025","vin":"5TDACAB51RS","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"My car accelerated very fast as I was attempting to pull into a parking spot.   At first attempt brake did not work.  Was able to avoid an accident.  No sensors went off.  Best described as an out of control amusement ride.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11685533,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2024","dateComplaintFiled":"09/07/2025","vin":"5TDAAAA50RS","components":"STEERING,POWER TRAIN,ENGINE","summary":"Toyota T-SB-0082-24 / Rotational Clicking Noise From Front Drive Shaft Assembly ( CV JOINT) CV joint defect poses an unreasonable risk to safety, especially if it fails while you are driving. An unreasonable risk is one where the potential for harm is much greater than the potential benefit of taking the risk. Driving with a compromised CV joint fits this definition because it can lead to a complete loss of vehicle control, which can result in a serious accident.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11685012,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2025","dateComplaintFiled":"09/04/2025","vin":"5TDAAAB55RS","components":"ELECTRICAL SYSTEM,VISIBILITY,LANE DEPARTURE","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that there was a small crack on the windshield on the driver's side at the top where the windshield meets the frame. The contact stated that the crack had started to expand. The contact recently noticed another crack in the center of the windshield, starting at the bottom. The contact stated that both cracks were approximately 5 inches long and expanding. The contact had not struck a rock or road debris for the windshield to crack. The contact had taken the vehicle to a dealer to be diagnosed and was advised by the dealer that the cracks were the result of small stones being kicked up by other vehicles. The vehicle was not repaired. Additionally, the contact had been experiencing failures of the infotainment screen going black, and the side-view mirror Blind Spot warning lights not functioning as designed. The vehicle had been taken to the same dealer several times, and the dealer resolved the issue. The contact stated that the infotainment screen failure had reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11684736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2024","dateComplaintFiled":"09/03/2025","vin":"5TDADAB53RS","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"Description of Issue: I have experienced repeated incidents where the accelerator pedal becomes unresponsive (\u201cdead pedal\u201d) after coming to a stop. When pressing the pedal to accelerate, the vehicle does not respond at all for several seconds. Then, without warning, it suddenly surges forward with excessive acceleration once the power engages.  This problem happens intermittently throughout a drive each day, often enough to be concerning. It occurs after being stopped at an intersection or in traffic. No warning lights or error messages appear before or during the issue. The delay followed by a sudden surge is dangerous, as I expect the car to move when I press the pedal, but it hesitates instead. When the vehicle finally responds, it accelerates quickly, which could cause me to lose control or collide with another vehicle.  Safety Concern: This malfunction creates a significant safety risk. It puts myself, passengers, and other drivers in danger when the vehicle fails to accelerate as expected in high-risk scenarios such as crossing intersections, merging into traffic, or making left turns. The hesitation can leave the vehicle exposed in traffic, and the sudden lurch forward can cause unintended movement or rear-end collisions.  Status: The problem has occurred multiple times under similar conditions and is ongoing. It has not yet been inspected or confirmed by a dealer or service center, but I have an apt Aug 24th. However, the malfunction is real, reproducible, and presents a serious hazard that could lead to an accident if not corrected. Many others with the same vehicle have expressed the same concern as well on forums and reported no fix after dealership appointments.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682380,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2024","dateComplaintFiled":"08/22/2025","vin":"5TDACAB56RS","components":"UNKNOWN OR OTHER","summary":"\u201cApple CarPlay Escape\u201d is not available through software update for this vehicle although other cars of  the same model year and 2025 models have this option to quickly navigate between Apple CarPlay screen and Toyota settings screen. As a result, More swipes/touches are needed on the screen to navigate which is unsafe and distracting while driving","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11681923,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2024","dateComplaintFiled":"08/20/2025","vin":"5TDADAB59RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"I've had consistent issues with the vehicle accelerating and shifting.  These include sluggish acceleration, loss of power, sputtering, and limp mode.  We've almost been hit by other vehicles almost 10 times because the vehicle has failed to accelerate when pulling into a roadway.  The vehicle will start to accelerate slowly, then stop, then 5-10 seconds later will surge forward will the engine revs very high and is delayed shifting into 2nd gear.   I've told my Toyota dealership about this numerous times but they keep telling me that there's no issue but there clearly is being that many others are experiencing the same exact problems.   There's never been a warning lamp or message when this happens.   This is a huge safety issue and my family is extremely lucky that we haven't been involved in a serious accident.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11680783,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2025","dateComplaintFiled":"08/14/2025","vin":"5TDAAAB5XRS","components":"ENGINE","summary":"AC condenser has a leak and AC cooling not working-blowing hot air, making vehicle very hot inside. Toyota claiming from road debris damage, front grill not protecting condenser unit enough to allow this not to happen and will not cover under warranty. Seems like a manufacturer grill design problem not consumer. Toyota has no fix to the problem to protect condenser unit from this happening over and over again.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677818,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/01/2025","vin":"5TDADAB55RS","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Description of Issue:  We have experienced multiple episodes of violent shaking in our 2024 Toyota Grand Highlander while stopped at red lights or in intersections. Both my wife and I have had this happen independently, around two to three times each. Most incidents occurred while our young children were in the vehicle. The most recent incident occurred today, when my wife experienced it twice in a row while stopped at an intersection. Our children were not in the vehicle during today\u2019s event.  Component or system involved: UNKNOWN at this time. We suspect a major mechanical or drivetrain-related failure. The entire vehicle shakes violently and feels unstable. We are willing to make the vehicle available for inspection upon request.  Safety risk: The severity of the shaking is extreme and it feels as though the car may explode or fall apart. We have had to put the car in park, shut it off immediately, and in some cases, exit the vehicle in the middle of intersections or while stopped at a red light. This places everyone in the vehicle at serious risk, especially our children, and could result in a crash or secondary accident due to the abrupt stop and unexpected behavior in active traffic.  Has the problem been reproduced or confirmed by a dealer or service center? The issue has not yet been reproduced by the dealership. We brought the vehicle to Toyota of Escondido after a previous incident. They inspected it but stated they could not find anything wrong.  Has the vehicle or component been inspected by others? The vehicle was only inspected by the dealership (Toyota of Escondido). It has not been reviewed by any other parties such as law enforcement or insurance representatives.  Warning lamps, messages, or other symptoms prior to the issue: There were no warning lights, error messages, or abnormal behavior prior to the onset of the violent shaking. The issue occurred suddenly each time, without warning.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677106,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"07/29/2025","vin":"5TDADAB57RS","components":"UNKNOWN OR OTHER","summary":"Sometimes,about 50/50 now, when I stop at a light or a stop sign then try to go, my car refuses to go. Pressing the gas won\u2019t make it go. I just sit there idling or worse, in the middle of oncoming traffic. The lights still work, everything else seems to work. This does this with or without the ac in. It almost jerks you around, but won\u2019t go. This has happened multiple times now.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674893,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2025","dateComplaintFiled":"07/20/2025","vin":"5TDADAB55RS","components":"ENGINE","summary":"It has a hard time shifting at times when the car has just been started","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674682,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"07/19/2025","vin":"5TDAAAB52RS","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Ever since I got my car, sometimes it smells like gas on the right side of the vehicle. By driver side and right passenger side in the back. I assumed it was because I topped my gas off, but even when I stopped doing that, it still has a strong gas smell when the car is running and after turning it off. Not ever day, but ever so often.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11672107,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2025","dateComplaintFiled":"07/08/2025","vin":"5TDAAAB59RS","components":"AIR BAGS","summary":"It was a recall for airbags and was fixed by the dealer","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671112,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"07/03/2025","vin":"5TDADAB56RS","components":"FUEL/PROPULSION SYSTEM","summary":"Numerous times now the vehicle will not accelerate from a stop for about five seconds after the gas is pressed. It always seems to be on hot days with high air conditioner demand.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11670662,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"07/01/2025","vin":"5TDADAB53RS","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Over 1.5 years of owning my new 2024 grand Highlander platinum hybrid pro max I have had multiple incidents (6 documented now with toyota) where after coming to a complete stop I go to accelerate and the car shutters,sputters,lunges, and even looses power or goes into \u201climp mode\u201d. I have been almost hit several times now by oncoming traffic because my grand Highlander completely loses power. It will not accelerate. After 5 seconds I typically hear loud groaning noises followed by two loud bangs and two violent lurches forward before my car finally regains power. No warning lights popped up on my dash any of the times my car has lost power. My dealership keeps telling me \u201cno problem found\u201d and that I am the only one with this issue. This is false. There are many complaints online and finally after I did not give up the dealership pulled a comprehensive RoB scan/report on my car and found multiple transmission failure codes on the transmission system/TCM. One \u201clack of acceleration code\u201d was even dated two weeks before I bought my brand new grand Highlander with toyota. I received my grand Highlander with 6 miles on it. I was the first owner. My PDI \u201cpre-delivery inspection date was one week after this transmission failure code\u201d. When I presented this to toyota reps who finally met with me at the dealership they had nothing to say. Toyota knows about this problem and they do not know how to fix it. It is a serious safety issue and I refuse to allow someone to get hurt because Toyota will not be honest and relay this known issue. After the dealership and toyota reps told me I was the only one with this issue toyota officially released a service bulletin in March 2025 for a TCM flash reset/update to address sluggish acceleration, loss of power, and limp mode with the transmissions TCM when the hybrid systems battery is at 33% or less. My dealership installed the TCM update about 1.5 months ago and unfortunately my car has had two more instances since with loss of power.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11669354,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2025","dateComplaintFiled":"06/25/2025","vin":"5TDAAAB56RS","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"I was informed by my Toyota dealership and received a written letter from Toyota dated March 25, 2025, that the curtain airbag recall on my 2024 Toyota Grand Highlander had been completed. However, during a scheduled maintenance visit in June 2025, I was told the airbag recall had never actually been performed and was still open. The recall was only completed at that time. I unknowingly drove the vehicle \u2014 often with my infant child \u2014 for several months, believing the airbag system was safe, based on incorrect information from Toyota. This represents a serious safety concern and a breakdown in Toyota\u2019s recall management.  The issue has now been fixed, but I am reporting this because I was misled into driving an unsafe vehicle, putting my family at risk. Toyota\u2019s failure to properly close and track recall repairs should be investigated.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668846,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2025","dateComplaintFiled":"06/24/2025","vin":"5TDADAB54RS","components":"VEHICLE SPEED CONTROL","summary":"*Acceleration lag from a stop On June 21, 2025 - 92 degrees outside leaving store, I was making a left turn from a parking lot. I took my foot off the brake to creep forward which the vehicle did, but as I pressed the gas the car would not accelerate. I was stuck in the middle of the lanes with my car coasting. Fortunately it was a quiet street and the car coming from behind me had ample time to stop until i could coast my car to the side of the road which then it revved high and engaged.  It felt like the car was in neutral but it was in drive.  It lasted about 5 seconds. *It would not accelerate which was scary and very dangerous for obvious reasons. * I took the car to the dealership on the next business day and unfortunately cannot have it inspected until July 15, 2025.  *No warning lamps, messages or other symptoms. *My car is available for inspection. That would be great! That\u2019s why I brought it to the dealer but they were booked. *It happened only once, but I haven\u2019t driven it much since the incident. I am now driving my 20 yr old, reliable MDX until I can get it inspected on July 15th","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668947,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"06/24/2025","vin":"5TDAAAA51RS","components":"UNKNOWN OR OTHER","summary":"The vehicle\u2019s design leaves the condenser completely exposed, with no protective barrier in place. As a result, even a small rock can easily pass through the front grille and cause significant damage. That\u2019s exactly what I\u2019m currently experiencing, and unfortunately, Toyota has refused to cover the repair costs. What\u2019s more concerning is that I\u2019m far from the only one \u2014 many other owners are dealing with the exact same issue. It\u2019s clear that Toyota needs to take responsibility and implement a proper solution to protect the condenser moving forward.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668306,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2025","dateComplaintFiled":"06/21/2025","vin":"5TDADAB55RS","components":"UNKNOWN OR OTHER","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? UNKNOWN   How was your safety or the safety of others put at risk? Vehicle stalling and not accelerating after coming to a complete stop.    Vehicle decelerating and hesitating when entering the freeway.  Starting 40 mph driving up to 65mph. Vehicle hesitates and decelerates to 30mph and we have to pull over to avoid a collision   Has the problem been reproduced or confirmed by a dealer or independent service center? No Unable to reproduce problem  No code is showing on the dealers side. Shop foreman believes it\u2019s a fuel pump issue.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?  First appeared approximately 8,500 miles.  And is consistently doing it when at a stop and when entering freeway.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668073,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"06/20/2025","vin":"5TDADAB57RS","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Shortly after starting my vehicle and driving out of my neighborhood, there are a series of stop signs. The roadway is at a slight incline.   When attempting to press the gas pedal after stopping at the first stop sign, my vehicle hesitates or does not accelerate. This lasts anywhere from 1-5 seconds. This occasionally also occurs again at the second stop sign a few hundred yards later as well.   The best I can describe this is as an unresponsive gas pedal or limp mode. I cannot stress how incredibly dangerous this issue is. Someone is going to get seriously injured or killed if this isn\u2019t acknowledged by Toyota or NHTSA. All it takes is for this to occur when someone is making a right hand turn into a roadway. I am fully aware that this is not an isolated incident with my vehicle and other vehicle owners of Toyota Hybrid Max Platinums report this same issue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11658601,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"05/02/2025","vin":"5TDAAAB57RS","components":"SUSPENSION,SERVICE BRAKES,ENGINE","summary":"When making a left or right turn in this vehicle, there is a distinct knocking or clicking sound coming from under the drivers foot area. Dealer reviewed CV axel and suspension and says everything looks fine. However, I have driven enough cars to know that a persistent knocking sound while turning is not normal. This appears to be an issue with multiple 2024 Grand Highlander owners.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655686,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2025","dateComplaintFiled":"04/20/2025","vin":"5TDADAB53RS","components":"UNKNOWN OR OTHER","summary":"I was traveling on HWY 70 in Colorado outside Frisco at 65 mph temp about 35 degrees on 4/4/2025 when I heard a loud explosion. I pulled over and identified that the panoramic sunroof glass had exploded outward. There was no way a projectile could have hit the glass as a cargo carrier was on the roof rack completely covering the glass. The glass had an upward projection as well. I have included photos. The dealer refuses to take responsibility for the poor construction of the sunroof glass.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655348,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/18/2025","vin":"5TDADAB57RS","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Intermittently, my vehicle will hesitate to accelerate or will move only marginally (disproportionately to the depressing of the gas pedal) from a complete stop. When it occurs, it often does so for a number of seconds.   This has been incredibly dangerous given I live off a busy street and I cannot trust that when I press the gas pedal to accelerate to turn onto the street, that my vehicle will be caught in oncoming traffic and hit.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654251,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2024","dateComplaintFiled":"04/12/2025","vin":"5TDACAB54RS","components":"POWER TRAIN","summary":"My car makes a click sound when turning the wheel left or right and gas is applied. This has been happening for around 5 months. It\u2019s not noted all the time but I do hear it occasionally. I have a DashCam video with sound as proof, but this website is not letting me upload the video as its file size is too big.   I have taken to the dealership to inspect but they said they were not able to reproduce the sound while inspecting. They also mentioned Grand Highlander have some sort of front axle issue.   I looked online and NHTSA website and found that Toyota is aware of this issue and resigned it. But i don\u2019t think the issue is fixed yet, something is still wrong with it.  Please look into this matter as it concerns the safety of my family and others who owns the car.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652812,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2025","dateComplaintFiled":"04/04/2025","vin":"5TDADAB54RS","components":"POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"While slowing to a stop on a slight incline (an interstate off-ramp), when almost stopped, the car started bucking as if the brake pedal was being slammed on, then released, slammed on again, then released, and repeated for maybe 2 seconds. I quickly hit the \"P\" (Park) button to take it out of gear and it stopped. No warning lights or anything came on and it drove perfectly fine afterwards. It felt just like the emergency braking and the car thinks you're going to hit something. It was very strong and jarring.  Happened a 2nd time on April 4 in the same circumstances - driving downhill on a highway off-ramp and stopping at red light at the end of the ramp.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652060,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"04/01/2025","vin":"5TDAAAB53RS","components":"SEATS,SERVICE BRAKES,BACK OVER PREVENTION","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated while the vehicle was stationary, the contact moved the third-row seat, and the seat made and abnormal sound. There were no warning lights illuminated. The contact then took the vehicle to the dealer and the dealer made unknown repairs. On a separate occasion the contact became aware the bottom of the window was fractured. The contact then taped the door on the bottom of the window. The system function error message was displayed. On a separate occasion, the contact stated while driving 25 MPH, the rearview camera sporadically failed to respond. The system function error message was displayed. The contact then turned off the vehicle shifted the vehicle into reverse and the vehicle started working properly. On a separate occasion, the contact depressed the brake pedal and the vehicle failed to respond. The local dealer was contacted; however, the vehicle was not repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 22,554.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11650608,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2025","dateComplaintFiled":"03/25/2025","vin":"5TDACAB55RS","components":"VISIBILITY/WIPER","summary":"While driving, my panoramic moonroof exploded. There were no rocks or big vehicles on the road, but the panoramic moonroof simply just exploded. This could've been very dangerous and could've caused serious injuries for those inside of the vehicle, especially if the vehicle was moving.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649434,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"03/20/2025","vin":"5TDAAAA53RS","components":"FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact was unable to fill the fuel tank completely. The contact stated that the fuel tank had a 17-gallon capacity; however, the contact was only able to get more than 10 gallons into the tank. Additionally, the contact stated that the Auto START/STOP feature was not functioning as needed. The contact had taken the vehicle to a local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 16,455.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11647381,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2025","dateComplaintFiled":"03/10/2025","vin":null,"components":"SERVICE BRAKES,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"Minimum 3 times the vehicle has experienced unintended braking while in reverse. Toyota dealerships have been unable to repair or resolve. 1 incident the vehicle has experienced unintended braking while in drive. Dealership refuses to attempt repair.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646863,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2025","dateComplaintFiled":"03/06/2025","vin":"5TDAAAB58RS","components":"UNKNOWN OR OTHER","summary":"Front two axles clicking when turning.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646560,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2025","dateComplaintFiled":"03/05/2025","vin":"5TDADAB58RS","components":"FUEL/PROPULSION SYSTEM","summary":"After driving over 15k miles in approximately one year, my 2024 Toyota Grand Highlander Hybrid fuel tank has never been filled with more than 12 gallons of gas, even when the Low Fuel light is on and the miles to empty are less than 10. The MPG for individual trips can be as low as 10.3 MPG; the overall average MPG has been 21 MPG or less. The advertised fuel tank size is 17 gallons and the MPG is 26/27. The Toyota dealership said that there are 3-5 gallons remaining in the tank when there are as few as 5 miles to empty. Actual miles to a tank are around 280-300 when driven in Eco mode; advertised is 450 miles when driven normally. Inaccurate fuel level sensing is a safety issue. 10.3 MPG for a Hybrid that is advertised to get 27 MPG is false advertising. This is a known issue since at least November 2023, as evidenced by the Manufacturer Communication Tech Tip T-TT-0742-23 on NHTSA.GOV.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11644234,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2025","dateComplaintFiled":"02/22/2025","vin":"5TDACAB54RS","components":"ENGINE","summary":"At 2300 miles we got hybrid malfunction on the dashboard, we called Toyota and had the car towed to the dealer. Based on what dealer mentioned and showed picture - there were fragments in 2 cylinders and the 3rd cylinder basically dis-integrated.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11643660,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2025","dateComplaintFiled":"02/19/2025","vin":"5TDAAAA51RS","components":"POWER TRAIN","summary":"Cv axle has been replaced twice so far on my 2024 grand Highlander and it\u2019s only at 18,000 miles currently. From the TSB Toyota put out they redesigned in the middle of production but those who were before this time will always have cv axle problems","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11641018,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2025","dateComplaintFiled":"02/05/2025","vin":"5TDACAB57RS","components":"STEERING,SUSPENSION,POWER TRAIN","summary":"When making left or right turns loud knocking noise is heard until turn is completed and going straight.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11640762,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2024","dateComplaintFiled":"02/04/2025","vin":"5TDACAB53RS","components":"FUEL/PROPULSION SYSTEM","summary":"Since we purchased the 2024 Grand Highlander Hybrid Limited in April 2024, there has been an issue filling the fuel tank completely when the vehicle is on empty. The stated fuel tank capacity from the owner\u2019s manual is 17.8 gal, however the maximum amount of fuel that can be pumped into the tank using auto fill at the gas station is 12 gal before the pump \u201ckicks off\u201d. After this, the fuel gauge on the dash reads full, however fuel range shown is 330 mi (at 30 mpg average gas mileage) when it should be closer to 500 mi with specified fuel tank capacity of 17 gal and 30 mpg. Shortly after filling the fuel tank,  the fuel gauge and range will quickly decrease while driving. From researching and reading dozens of online forums about this issue, I tested filling the tank manually at the pump, extremely slowly, not using the auto fill lever. Two times doing this test, I was able to pump 14.5 gal into the tank before the pump \u201ckicked off\u201d. After these fill ups, the fuel gauge showed full and did not quickly decrease when driving. Also, the range now showed 450+ mi remaining. Both times after what appears to be an actual full tank fill up, the vehicle recorded over 400 miles before the fuel low light turned on, while previous max miles was in 300 range. It seems as if the fuel tank design does not allow the fuel to enter and settle in the tank quickly enough when filling, causing the pump to \u201ckick off\u201d prematurely and not actually fill up the tank. This issue causes the vehicle to not reach the full mileage range with advertised MPG and tank capacity, causing more frequent and inconvenient trips to the gas station. We have taken the vehicle to a Toyota Service center and they documented the issue but were told by Toyota Corporate that they do not have a fix for it at this time. Tech Tip T-TT-0742-23 exists on NHTSA.GOV website related to this issue from November 2023.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11640465,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2025","dateComplaintFiled":"02/03/2025","vin":"5TDADAB55RS","components":"FUEL/PROPULSION SYSTEM","summary":"This vehicle is supposed to have a 17.8 gallon tank but each time at fill up when the vehicle is on empty you can only put about 13.5 to 14 gallon of gas in the tank. Several owners are experiencing the same issues. Toyota Dealerships are aware and no action is being taken to resolve this issue. The mileage to empty is not aligning with the amount per gallon as advertised per TOYOTA manufacturer.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637935,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2024","dateComplaintFiled":"01/23/2025","vin":"5TDAAAB51RS","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"After shutting engine off, there is a gasoline smell coming from the vehicle.  This repeatedly happens.  I took the vehicle to the dealer who did a variety of tests but could not diagnose or fix the cause.  The result is I cannot safely park the vehicle in my garage.  I have requested that the complaint be sent to Toyota on January 15.  No response or acknowledgment as yet.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637425,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2025","dateComplaintFiled":"01/21/2025","vin":"5TDACAB58RS","components":"STEERING,SUSPENSION","summary":"Check axel joint problems. Every time the car turns either way there is a loud clicking sound. This could be a big problem because it is a steering system. It has been confirmed by the dealership and part are on order. They said it is not a safety issue but I feel the steering and axle is a big component and if it fails it could result in damage of property or life. This has not been inspected by the police or insurance only the dealership confirmed it. There are also many others with this type of vehicle having this problem. There were no warning lamps or anything to show something was wrong only the loud clicking noise.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11636467,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2024","dateComplaintFiled":"01/17/2025","vin":"5TDAAAB51RS","components":"UNKNOWN OR OTHER","summary":"CV joint/ axle malfunction. Vehicle is at 15,000 miles and both front cv joints and axles needed to be replaced. Only highway driving done. Many people are reporting that this happens and is fixed then continues to happen repeatedly after. This needs to be a recall! Owners should not be responsible for faulty equipment like this. There is a popping grinding noise when turning the wheel and accelerating.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11635616,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2024","dateComplaintFiled":"01/13/2025","vin":"5TDADAB57RS","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle does fill gas tank to capacity of 17.2 gallons. It only fills about 12 gallons. It has a 2.6 gallon reserve so only fills about 14.5-15 gallons. The reserve is not included in range est on dash. Vehicle gets 230-270 miles per tank. You have to pull gas nozzle half way out to even get this 12.9 gallons - gas almost overflows to get this done. If your est millage left is 44 miles you can only get about 10 gallons in. The gas overflowing when trying to get more gas in the car is common. Many complaints online. This is a safety issue and known by Toyota and dealerships.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11634279,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"01/06/2025","vin":"5TDAAAB58RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11634355,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2024","dateComplaintFiled":"01/06/2025","vin":"5TDADAB59RS","components":"SERVICE BRAKES,ENGINE","summary":"Since December 18, 2024 I have had this happen 5 times.  I come to a complete stop and have my foot on the brake. The car will then hop four-five times (like the sensation of shifting in manual with a cluch and you don\u2019t shift correctly and the car will hop). I am not sure why this is happening. I took it to the dealer and they haven\u2019t experienced the issue. This doesn\u2019t happen at every full stop either.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11632092,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2024","dateComplaintFiled":"12/23/2024","vin":"5TDAAAA53RS","components":"AIR BAGS,UNKNOWN OR OTHER,ENGINE","summary":"I call the dealer the say they already have remedy but they requested the parts to the manufacturer and they don't know when they will received the order I call the manufacturer they don't know either, Now my car is in the dealer because it was out of oil and is a brand new car, I need help the Toyota and the dealer are not respecting my safety I'm scar to have an accident and my airbags won't works","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631232,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"12/17/2024","vin":"5TDACAB51RS","components":"VISIBILITY","summary":"I bought this car brand new three weeks ago from a Toyota dealership.and there are all kinds of distortions in the glass on the windshield of the vehicle. There are all kinds of wavy distortions on the glass on the windshield.  With the windshield glass, not being clear, it makes me concerned about the safety features not working properly. These distortions makes it difficult to drive the vehicle because it\u2019s not clear and is distracting.  The glass is acoustic heated glass made by Pilkington.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11628064,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"11/30/2024","vin":"5TDAAAB53RS","components":"UNKNOWN OR OTHER","summary":"After one year of ownership the center display screen started going to a blue screen advertising to enroll in Driving Experience, which is a Huge distraction, I\u2019m unable to access my driving instruction. Only way to not get this (it appears) now to to enroll in a costly monthly payment service, basically blackmail! I\u2019ve gone to dealership and there is no way to black this continue distraction","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11627553,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/26/2024","dateComplaintFiled":"11/26/2024","vin":"5TDAAAA53RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11627132,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2024","dateComplaintFiled":"11/24/2024","vin":"5TDAAAB56RS","components":"SUSPENSION,STRUCTURE,UNKNOWN OR OTHER","summary":"Driving at low speeds through my neighborhood, when going on any bumpy road there is a terrible low bass noise. similar to a sub woofer very low bass. it is very annoying and distracting.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626553,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2024","dateComplaintFiled":"11/21/2024","vin":"5TDAAAB57RS","components":"AIR BAGS","summary":"I received a recall notice on June 21st, 2024 about the airbag on both driver and passenger not being deloy if the vehicle in a crash. It has been 5 months already, but the remedy is still unavailable to fix the issue. I extremely have a concern for my family and my safety when driving the car.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11624904,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"11/13/2024","vin":"5TDAAAA5XRS","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"I saw that a recall was posted on my Toyota app.  June 28, 2024, I called for recall repair, regular service and second key.  I was advised that the recall did not have a remedy, but I needed to bring it in for regular service. Service was scheduled for July 13, 2024.  At that appointment, I followed up on the recall.  They advised that the recall is open but Toyota did not have a remedy, so just keep monitoring it.  I called on November 5th , to check on the recall and a service campaign alert that was issued on my Toyota Application.  They said for that I needed to bring it in during the week, we scheduled the recall repair for 11/12/2024.  When I picked up my vehicle, I was advised that they had to order the part for the recall.  They performed regular maintenance, etc.  however, the recall is still open and has not been repaired.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11623584,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2024","dateComplaintFiled":"11/05/2024","vin":"5TDAAAB5XRS","components":"ELECTRICAL SYSTEM,AIR BAGS,LANE DEPARTURE","summary":"The vehicle airbag is not fixed yet it is almost on year now. Either had to fix or issue new car. even the price come down now lost money due to bad name. when driving suddenly the safety fails and shows error the blind spot. And there is another recall also electrical one they ask us to come fix. How come a car be safe if airbags do not deploy you have to force them fix it please one year is too much it is safety concern.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11623332,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"11/03/2024","vin":"5TDAAAB52RS","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Dash board appeared safety issue warning and ask to contact dealer. I have been to dealer 3 times since bought the vehicle last year. The first time it appeared was after I bought the vehicle for a week. I brought the vehicle back to the dealer and ask for a refund or exchange another one, and was denied. I happened 2 more times and I brought in again. They said that they adjusted the sensors for a less sensitive level. I contacted toyota to exchange or return the vehicle last year. They got my information down and never replied to me until now.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11622092,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"10/26/2024","vin":"5TDAAAB51RS","components":"STRUCTURE","summary":"The hood of the vehicle flexes a lot at highway speeds, and it causes a lot of distraction if the sun is reflected on it. My concern is how much distraction it causes","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11621077,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"10/21/2024","vin":"5TDAAAB54RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11620395,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2024","dateComplaintFiled":"10/17/2024","vin":"5TDAAAB52RS","components":"POWER TRAIN","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. However, upon releasing, and then reapplying pressure to the accelerator pedal, the vehicle returned to normal functionality. Afterward, a message was displayed indicating that both the accelerator and brake pedals were being depressed simultaneously. The contact also stated that later, after dropping his son off for school, the seat belt warning light illuminated indicating that a passenger was not wearing a seat belt though all passenger seats were unoccupied; during this time, the radio failed to function, prompting him to restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11620112,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2024","dateComplaintFiled":"10/16/2024","vin":"5TDADAB51RS","components":"POWER TRAIN","summary":"Specifically the model: 2024 Grand Highlander Hybrid Max. immediately new off the dealer lot when driving between 0-40mph, there is a transmission issue. In real life situation of stop and go, and needing to accelerate after making a right turn out of a driveway or stop sign on to flowing traffic, often times it feels as if the gear is shifting too high or skipping causing the car to lose power/ rpm and the vehicle chugs, before skipping back to the correct gearing and accelarating. I'm not sure how to describe it but I feel it is a safety risk especially if there are cars coming behind you. I have taken this into Hamer Toyota 2 times, but they can't seem to recreate the issue. However, my wife goes through this almost every day during her commute to and from work.  Imagine driving a manual transmission and accelerating on 1st or 2nd gear, and all of a sudden the gear shifts to 4th or 5th gear, causing loss of power or rpm and due to natural instinct of depressing the accelerator further for power and the gear now shifting back and clutching grabbing at 1st or 2nd gear with the accelerator depressed further down than the beginning. This causes a jerking motion of our body in the car, because the car loses power, the all of sudden jerks back into power.  I have attached URLs to people complaining about this besides myself. I'm seeing that toyota released a TBS to update software, but it seems its not readily available every time I call, or they need to recreate this before anything is done. I think this is a big safety concern and eventually cause accidents by getting rear ended.  I'm sure other drivers think we can't drive because of not being able to speed up then rocketing forward. help! [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11618952,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2023","dateComplaintFiled":"10/09/2024","vin":"5TDAAAB55RS","components":"ELECTRICAL SYSTEM,AIR BAGS,SEATS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that the infotainment system screen display turned black intermittently, preventing the contact from accessing the safety features as needed. An unknown warning light was illuminated. The contact also stated that the third-row driver's side seat was stuck after being folded and failed to unfold as needed. The vehicle was taken to the dealer, where it was determined that an unknown part had detached. The dealer repaired the vehicle; however, the failure recurred. Additionally, the contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11617326,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"09/30/2024","vin":"5TDAAAA50RS","components":"AIR BAGS","summary":"The curtain shield airbags on both the driver\u2019s and passenger\u2019s side may not deploy as intended during certain crashes when the driver or front passenger windows are rolled down. If this occurs, the vehicles may not meet a federal safety standard, increasing the risk of injury during certain crashes.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11616886,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"09/27/2024","vin":"5TDAAAA51RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11616001,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2024","dateComplaintFiled":"09/23/2024","vin":"5TDADAB52RS","components":"VEHICLE SPEED CONTROL","summary":"Engine failed to engage while trying to pull out of my neighborhood this morning. The electric motor starts and propels the car forward into the road, but the gas motor fails to engage leaving me in the middle of the road without the ability to maneuver.   This is a recurring problem. The dealer is aware of it and I have made reports here before. Just documenting each time until Toyota cooperates and helps find a solution.  The car does not display any error codes. When I call the dealership to tell them and hopefully go in to have them run a diagnostic they consistently fail to get back to me or downplay my concerns.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615577,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"09/20/2024","vin":"5TDAAAA52RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615301,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2024","dateComplaintFiled":"09/18/2024","vin":"5TDADAB52RS","components":"VEHICLE SPEED CONTROL","summary":"Car failed to accelerate when pulling into traffic on 5 lane road. Dealer completed a software update on 9/17 they thought would remedy the issue (which is ongoing) but it apparently did not. Vehicle gives no warning lights, error messages, etc. Just does not accelerate from a complete stop for 4-5 seconds.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615011,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"09/17/2024","vin":"5TDAAAA55RS","components":"AIR BAGS","summary":"A safety recall has been placed on this vehicle, but no remedy remains. I haven't even had this vehicle for a year, and I am scared to drive it. I purchased it because I have toddlers and needed the space. I need a solution.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614715,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"09/15/2024","vin":"5TDACAB58RS","components":"UNKNOWN OR OTHER","summary":"I was heading home with my 6 year old son when all of a sudden there was a loud boom. Initially I thought there was an explosion or gun shot but then realized the panoramic moonroof had shattered and I continued hearing shattering. I pulled over the car to make sure I could creat some sort of safety for my son. I took some pictures. There was nothing that touched the glass. It just shattered. This was terrifying.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614641,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"09/14/2024","vin":"5TDAAAB53RS","components":"FUEL/PROPULSION SYSTEM","summary":"I live in Arizona and the car has bad gas smell after drive a while(usually between 10-30 minutes) in a hot day (usually afternoon). I took the car to dealership and they replicated the issue and the dealership said Toyota told them it\u2019s due to excessive heat and told us to use better quality gas which we are already getting gas from Chevron and Costco.  Seems this is known problem because I saw other grand Highlander owners complained the same issue but Toyota is not doing anything to fix it. They can\u2019t blame on the  heat since they are selling the vehicles in AZ/NV. After drive  the vehicle during a hot day, park  the car in garage and the garage smells like gasoline.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614629,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2024","dateComplaintFiled":"09/14/2024","vin":"5TDAAAB55RS","components":"FUEL/PROPULSION SYSTEM","summary":"Since purchasing this vehicle when I have driven the vehicle and come home the vehicle smells of gas vapor/fumes. It's so bad the entire garage will fill with the vapor. Im afraid the garage will explode. I have to leave the vehicle parked outside for several hours until the smell is gone. This is a known issue for this car as others have complained about the same thing. Dealership has confirmed it is a known problem. They tried o tell me the first time I took it in that it was due to extreme heat in Las Vegas. I explained that our other vehicle and our friends vehicles don't do this and that is merely an excuse. After researching online I found that several other others in other states have the dame issue. When I recently took the vehicle in for software/radio issue as well as the gas vapor they did confirm it is a known issue. This is a safety issue as it could cause an explosion in small spaces where parked. We have an air conditioner for our garage but even at that it's extremely dangerous. This has happened on several occasions. Most recent is listed below.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614427,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2024","dateComplaintFiled":"09/13/2024","vin":"5TDAAAB59RS","components":"AIR BAGS","summary":"My vehicle is part of the recall for the 2024 Toyota Grand Highlander. I have contacted Toyota due to vehicle no longer being considered safe should I be involved in an accident. They advised there is currently no fix for the recall and have no estimated timeframe as to when a fix will become available. I have requested different options to remedy the issue and they are unable to work with me with any reasonable accommodation requests to get me into a safer vehicle until a fix is available. They advised that this is a global recall where millions are affected and they are unable to make accommodations for that many people so we all have to stay put with our current vehicle even though they are shown to be unsafe in accidents. This vehicle was purchased as our family commuter car and we currently have my 4 year old sons dr appts which are 3 hours away that we have to commute to multiple times a week and I do not feel safe traveling with my family in this death trap. Toyotas response to this recall has been less than satisfactory and they are proving to have no concern for the unsafe conditions their consumers are being put in on a daily basis. As a consumer I am paying for a safe and reliable vehicle which I am not receiving, Toyota should be held accountable it should not be the consumers who are left to pay the price possibly with their life. Thanks  [XXX]   [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614191,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2024","dateComplaintFiled":"09/12/2024","vin":"5TDAAAB5XRS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11613697,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"09/10/2024","vin":"5TDAAAB52RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11613246,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2024","dateComplaintFiled":"09/07/2024","vin":"5TDAAAA55RS","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"The car is not involved in an accident, but TYOTA and the dealership cannot provide an ETA for when the issue will be fixed. It would be great if the vehicle could be returned or traded for another vehicle if there is no fix available. However, without losing my money as the dealership wants to take it less than 10K even it has been less than 3K miles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11613041,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2023","dateComplaintFiled":"09/06/2024","vin":"5TDADAB57RS","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"I have had 2 intermittent issues since I bought this vehicle brand new.   1) Hard, Jerky shifting from 1-2 or 2-3 gear   2) Huge safety issue regarding loss of power and inability to accelerate from a stop even though the car is on and in drive. This has happened to me multiple times and is very intermittent so it is hard to replicate. This has happened when I am attempted to accelerate from a complete stop and the car begins to move but then does not accelerate at all. Almost as if the powertrain shut off even though it was moving under its own power a fraction of a second ago. This has happened to me multiple times with my entire family in the car as we attempted to enter intersections leaving the car powerless with oncoming traffic. Thankfully we were not hit by another car but could have been.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612795,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2024","dateComplaintFiled":"09/05/2024","vin":"5TDADAB52RS","components":"VEHICLE SPEED CONTROL","summary":"Car will not accelerate immediately from a stop; seems to happen more often when on a slight incline. This poses a safety issue when pulling out onto any road. I have asked multiple times at the dealer about and been told they cannot do anything about it unless the car gives a code. They also say it will not reproduce for them, although every time I pull out of their service location (with a slight incline) it stalls out and will not engage immediately for me.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612864,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2024","dateComplaintFiled":"09/05/2024","vin":"5TDAAAB54RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612909,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2024","dateComplaintFiled":"09/05/2024","vin":"5TDAAAA55RS","components":"UNKNOWN OR OTHER","summary":"Sometimes when I switch gears- for example, go from Park to reverse- the vehicle won't move. I can press on the gas and nothing happens. If I wait a second, I can press the gas again and it will go. Or, I can put it back into park and then reverse again, and the car will move. It's unsettling when it happens because there is no rhyme or reason, I switch to reverse or drive and I press the gas and I can't move. It feels dangerous. I asked the dealer and he didn't have an answer. Sometimes it happens every week or a couple days in a row or I can go a couple weeks and it doesn't happen.Ive had the vehicle for over a year- and it started from the beginning and continues to this day.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11611839,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2023","dateComplaintFiled":"08/30/2024","vin":"5TDAAAA56RS","components":"SUSPENSION","summary":"Vehicle has popping noise and can feel vibration under driver side pedal area when turning the vehicle. Reported to Toyota right after purchase and was told everything was okay but popping continues and has gotten worse over time.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11611095,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2024","dateComplaintFiled":"08/27/2024","vin":"5TDACAB52RS","components":"FUEL/PROPULSION SYSTEM","summary":"I have a 2024 Grand Highlander and when I get to empty the most I can put in it is 10 1/2 gallons of gas. Toyota said I had a 17.2 gallon gas tank. I\u2019ve called Toyota. They set up a appointment. They were going to pull the gas tank and check the sensor. The dealership said oh no you have a 5 gallon plus reserve in that we have the same problem with the RAV4, the problem is because on trips you have to keep stopping for gas when I get 325 to 340 miles it tells me I\u2019m empty when I fill up it says I can go 520 to 540 miles the most I\u2019ve ever been able to put in it was 12 gallons and that was going down beyond empty and driving it for another 50 miles. It doesn\u2019t make sense to have 5 gallons 6 gallons 7 gallons of gas sitting in my truck that I\u2019m carrying that weight and not getting to use it this just doesn\u2019t seem like Toyota\u2018s way of fixing things. I did recall Toyota and now they tell me I have to get the dealership to do something about it. They don\u2019t do repairs on their vehicles. Only the dealership can do that.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610855,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"08/26/2024","vin":"5TDAAAB51RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610969,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2024","dateComplaintFiled":"08/26/2024","vin":"5TDAAAA50RS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610985,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2024","dateComplaintFiled":"08/26/2024","vin":"5TDAAAB53RS","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that while the vehicle was parked, it was discovered that the key fob lost power causing the key fob to become undetected inside the vehicle. The contact was not able to lock or start the vehicle due to the failure. In addition, there was a beeping sound coming from the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610711,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2024","dateComplaintFiled":"08/25/2024","vin":"5TDAAAA53RS","components":"AIR BAGS","summary":"I am not comfortable driving my vehicle while the safety recall has not been addressed for almost three months since we received the notice on Jun 19, 2024 Manufacturer Recall Number: 24TB09 NHTSA Recall Number: 24V461 Recall Status: Recall Incomplete, remedy not yet available","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610619,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2024","dateComplaintFiled":"08/24/2024","vin":"5TDAAAB54RS","components":"AIR BAGS,STRUCTURE,UNKNOWN OR OTHER","summary":"Air bags recall with no resolution. Recall announcement was release in June 19 big safety concern for our family, especially with the cost of the vehicle. We dont trust and won\u2019t feel safe with a airbag replacement","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610515,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2024","dateComplaintFiled":"08/23/2024","vin":"5TDAAAB5XRS","components":"AIR BAGS","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610343,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2023","dateComplaintFiled":"08/22/2024","vin":"5TDACAB52RS","components":"FUEL/PROPULSION SYSTEM","summary":"Published 2024 Toyota Hybrid Grand Highlander (TGH) specifications, the TGH owners manual and dealer information provided indicated the vehicle has a 17.2 gallon fuel tank.  However, the most fuel I am able to get in the tank is between 11 and 11.5 gallons.  I've had the vehicle in to fix the defect on three occasions; 2023-11-27, 2024-3-11, & 2024-8-13 to no avail.  On the second service, Toyota's technician said the tank had 16.8 gallons remaining when I picked it up, I had filled it the previous day and driven approximately 15 miles. Once the gauge showed near empty with only a few miles left of fuel, I filled the tank and was only able to get 11.4 gallons in the tank.  There appears to be six gallons of fuel that I am carrying in the tank that the fuel system cannot access. I have searched on-line and found that a number of other TGH owners are experiencing a similar defect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11608805,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2024","dateComplaintFiled":"08/15/2024","vin":"5TDAAAB52RS","components":"AIR BAGS,LANE DEPARTURE","summary":"Toyota has issued a STOP SALE and RECALL on the airbags in this vehicle.  There is no anticipated time for resolution but rumors indicate it might be October.  During this time the airbags would not deploy if you are driving with the front windows down as it affects both driver and passenger side.  We bought this car with the expectation of quality and my confidence is not high given Toyota has also issued recalls on engines in the Tundra.  I have contacted Toyota Customer Care, a case was created and I was directed to the dealership for any additional action or updates.  The dealership has indicated that the warranty administration has not authorized loaners as there would be no reason for me to drive with my windows down.  While that might be true this time of year due to extreme heat I may take the car with me to cooler climates and have the windows down.  The Lane Keep Assist seems to be aggressive at times trying to get me to \"stay\" in my lane when I have been driving and maintaining a center position in the lane but feel it pull the steering wheel when it seems unnecessary.  I am unclear if this is a defect in the software or cameras or if it could be the result of a sensor with some debris or obstruction over it (i.e. dirty windshield or bug splatter)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11608600,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2024","dateComplaintFiled":"08/14/2024","vin":"5TDADAB51RS","components":"POWER TRAIN,ENGINE","summary":"Several times per week, when I go to accelerate after being at a complete stop, my vehicle hesitates and does not pick up power.  It very slowly accelerates and feels as if it\u2019s going to stall, then suddenly revs up and accelerates, but revs up higher than it should before finally getting to the appropriate speed/rpm.  This is very unsafe as I cannot pull out into traffic, even if I should have time, because I don\u2019t know if it is going to accelerate or not.  One of these days I am going to get T-boned! I took it to the dealership and they did a software update that was supposed to fix the issue, but it did not.  The issue still happens several times per week.  There are no warning lights on the dash.  The dealership did not run a diagnostic because they told me I would have to pay for it if no codes came up.  I\u2019m not willing to do that, as I feel since the vehicle is under warranty and having issues, the diagnostic should not be my responsibility to pay for. I cannot say a specific date when it occurred (below) because it occurs often.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11606764,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2024","dateComplaintFiled":"08/06/2024","vin":"5TDAAAB56RS","components":"AIR BAGS","summary":"There has been a recall impacting the safety of driving this vehicle (air bag related) and the dealer and manufacturer have provided no ETA on when there will be a fix for this or when the vehicle will be safe again to transport our children. In our view we should be refunded in full for this vehicle purchase given the ongoing safety issue resulting in us being unable to drive the vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11606847,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2024","dateComplaintFiled":"08/06/2024","vin":"5TDADAB53RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"On high-temperature days, when the A/C is running at full capacity, the vehicle occasionally fails to accelerate from a stop. This issue persists even after applying the recommended ECM update. The lack of reliable acceleration poses a significant safety risk, particularly when turning across oncoming traffic or entering a busy street. This situation can leave the vehicle stalled in the path of approaching vehicles, increasing the likelihood of an accident.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11605977,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"08/01/2024","vin":"5TDADAB56RS","components":"VEHICLE SPEED CONTROL","summary":"I have now experienced 5 times in one month where my Toyota Grand Highlander Hybrid Max Platinum will not accelerate after breaking at a stop sign or stop light when the gas pedal is engaged.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11604761,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2024","dateComplaintFiled":"07/26/2024","vin":"5TDADAB56RS","components":"VEHICLE SPEED CONTROL","summary":"When accelerating from a complete stop, there will occasionally be significant hesitation in the car actually accelerating. For example, I was at a stop sign then attempted to make a left turn when there was a break in the oncoming traffic. My car would not accelerate, almost as if it shut off. It then begins to accelerate. On another instance, I was at a stop sign and when I had the right of way, I stepped on the gas pedal but the car would not accelerate until roughly 10mph, at which time the acceleration kicked in. After this happened a few times, and after reading about it in social media groups, I brought the issue to the attention of the dealership. At the time of service, they were able to replicate the issue and performed a software update (T-SB-0017-24). That seemed to help but only for a few days, then the issue happened again - twice in the same afternoon. I took the car back, only to be told the issue could now not be replicated and that there was no additional fix. It happened again this morning. It is only a matter of time before I get broadsided because my car doesn't move through a turn or the intersection because it just rolls until the acceleration kicks in. I'm concerned about getting rear ended when the car doesn't move at the appropriate speed when either the light changes or from a stop at a stop sign. There are no warning lamps that appear or any sort of system malfunction notices.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603835,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2024","dateComplaintFiled":"07/22/2024","vin":"5TDAAAB59RS","components":"VISIBILITY/WIPER","summary":"Our vehicle is less than 2 months old, and it had less than 5,000 miles before highway debris (gravel) chipped and cracked the windshield on two separate occasions. I have never had a chip or crack caused by rocks before, and my previous vehicles have been hit plenty of times. Talking to people that own the Lexus equivalent of my Grand Highlander (Lexus TX), they have similar experiences with what appears to be very weak windshields. I will have to replace the windshield.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603575,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2024","dateComplaintFiled":"07/20/2024","vin":"5TDADAB57RS","components":"UNKNOWN OR OTHER","summary":"After coming to a stop the vehicle will not accelerate as it should. A severe loss of power as it will only advance very slowly for 10 to 15 seconds. This is always in an intersection, so it is dangerous. Seems to happen mostlyin hot weather when the A/C is on.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603588,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2024","dateComplaintFiled":"07/20/2024","vin":"5TDADAB56RS","components":"VEHICLE SPEED CONTROL","summary":"Multiple times I have pressed the gas pedal and the car has not responded, as in did not accelerate. I was almost T-boned one time because of it since I was turning left and could not accelerate above 5mph. This is a frequent issue among GH Hybrids from talking to others.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603413,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"07/19/2024","vin":"5TDADAB54RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"- Vehicle intermittently will not respond or will barely respond when accelerator is depressed from a complete stop or near (rolling) stop.  I have noticed this issue mainly when A/C is on high and during hot temperatures.  I reside in the Phoenix, AZ area where high temperatures have been ranging around 110-115. - This poses a safety risk when attempting to pull out onto a busy road, either turning left or right.  If the gas pedal fails to respond, this could lead to a serious crash.   - This issue has arisen following a recent software update that Toyota performed (under service bulletin TSB-0017-24).  This update was done to correct a different issue (shifting hesitation between gears when accelerating from 0-40mph), however it seems to have negatively affected the response of the vehicle when starting up from a stop. I have not yet taken my vehicle back to Toyota with this issue, but MANY owners of the HybridMAX are experiencing this same issue as the weather temperatures have peaked. - No warning lights appear when this occurs.  The problem arose shortly after I had a software update done at the dealer on June 14, 2024.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603494,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"07/19/2024","vin":"5TDADAB52RS","components":"POWER TRAIN","summary":"The car stalls or fails to accelerate from a complete stop despite adequately stepping on the gas pedal. This has left me in dangerous situations with oncoming cars as my car fails to move as expected. This issue occurs sporadically.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603069,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2024","dateComplaintFiled":"07/18/2024","vin":"5TDADAB54RS","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Starting off from a stop or at low speeds the vehicle loses all power.  Engine stumbles and does not respond, when it happens it almost feels like the engine may stall.  Pressing the accelerator and the vehicle will not move, then suddenly will start to go seconds later.  This has almost resulted in a crash since the vehicle loses all propulsion unexpectedly. No warning lights.  Took to the dealer twice and everything is \u201cnormal\u201d no codes stored.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603070,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2024","dateComplaintFiled":"07/18/2024","vin":"5TDADAB51RS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"**Vehicle:** Toyota Grand Highlander Hybrid Max  **Issue:** On high-temperature days, when the A/C is running at full capacity, the vehicle occasionally fails to accelerate from a stop. This issue persists even after applying the recommended ECM update.  **Safety Concern:** The lack of reliable acceleration poses a significant safety risk, particularly when turning across oncoming traffic or entering a busy street. This situation can leave the vehicle stalled in the path of approaching vehicles, increasing the likelihood of an accident.  **Action Taken:** Applied the ECM update that is supposed to resolve the issue, but the problem persists.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603074,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2024","dateComplaintFiled":"07/18/2024","vin":"5TDADAB50RS","components":"POWER TRAIN,ENGINE","summary":"when moving from a full stop, the car sometimes has hesitation to move to a full speed.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603075,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"07/18/2024","vin":"5TDAAAB57RS","components":"VEHICLE SPEED CONTROL","summary":"1. Transmission issues with slippage, response. Issues where when going from reverse into drive taking 2-3 seconds to engage. Issues coming from a stop to going as well whereas there\u2019s a hesitation with propulsion.  2. Safety has been at risk numerous times when pulling into heavily trafficked areas. Response to pedal should not have a 1-2 second hesitation, but it does and it\u2019s sporadic. Can no longer back into locations where it may be important to put it into drive and move fast, a 3 second delay is a long time when you\u2019re not moving and someone is going 50mph in a 35.  3. Dealer reproduced the delay from reverse to drive and annotated it was \u201cnormal\u201d behavior.  4. Dealer denies issues with transmission, brought to another where they said it was a CVT and that\u2019s just how they are and master tech came for drive with me. He was wrong, XLE is not a CVT. They flashed it/reset it. Seemed to help with shifting issues, however it did not fix delays.  5. No warning lamps.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603089,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2023","dateComplaintFiled":"07/18/2024","vin":"5TDADAB58RS","components":"POWER TRAIN","summary":"The vehicle randomly won\u2019t go when starting out from a complete stop.  You can push the gas pedal to the floor and it will barely move.  Almost got hit in an intersection trying to make a left turn.  Toyota is aware of the problem and has a TSB and did an ECM update but the problem persists.  It\u2019s scary when it happens.  Can\u2019t trust the vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603100,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2024","dateComplaintFiled":"07/18/2024","vin":"5TDADAB5XRS","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"When accelerating from a stop, there is a hesitation or lack of power when stepping on the accelerator.  Releasing the accelerator and depressing it again will get the car going.    The engine also revs high at low speeds before dropping to the next gear.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603113,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2024","dateComplaintFiled":"07/18/2024","vin":"5TDADAB5XRS","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"while the engine has not warmed up, when its hot and air conditioning is on high,  vehicle does not respond to the gas pedal while trying to accelerate from a stop.  vehicle hesitates on acceleration.  i feel this is a safety problem, because i need the car to merge quickly onto the road from a stop.  this hesitation could cause a bad accident.  i feel like the hesitation, is the car trying to find the gear.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603257,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2024","dateComplaintFiled":"07/18/2024","vin":"5TDAAAB56RS","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11600288,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2024","dateComplaintFiled":"07/08/2024","vin":"5TDADAB53RS","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"There are two documented events, Jun 28 and Jul 02, but several others have been observed  While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be \u201ccoasted\u201d to the right shoulder out of the way of oncoming traffic  After traffic passed  -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal  There were no vehicles or obstructions within range that should have triggered a vehicle control response  There were no instrumentation or gauge cluster warnings indicating obstructions","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11597742,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":1,"dateOfIncident":"01/18/2024","dateComplaintFiled":"06/29/2024","vin":"5TDAAAA56RS","components":"UNKNOWN OR OTHER","summary":"There is a huge hole in the undercarriage starting at the back of the vehicle and runs all the way to the front of the vehicle. Hole is large enough a child can climb in without anyone knowing and could possibly die if car is in motion.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11595215,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2024","dateComplaintFiled":"06/19/2024","vin":"5TDADAB51RS","components":"POWER TRAIN,ENGINE","summary":"Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn\u2019t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn\u2019t been replicated for a dealer to see themselves. It\u2019s extremely dangerous and has been reported numerous times on forums.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11593687,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2024","dateComplaintFiled":"06/11/2024","vin":"5TDADAB50RS","components":"FUEL SYSTEM, GASOLINE","summary":"Fuel tank is 17.2 gallons. Refueling on empty only can put in max at 12 gallons when fueling tank is full or stopped. Have never been able to put more than 13 gallons in this tank. Has taken the car to dealer for checking, they came back and said the tank was a 17 gallon tank.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]},{"odiNumber":11591419,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2024","dateComplaintFiled":"05/29/2024","vin":"5TDACAB5XRS","components":"FUEL/PROPULSION SYSTEM","summary":"The fuel tank capacity according to the vehicle specifications should be 17gallons. I have refilled the vehicle three times after reaching empty (around 20mi left according to the gauge), and when I fill the tank it only takes about 11 gallons to fill. That is a significant difference. Even with a reserve, I should be putting around 15 gallons in the tank when it is on empty to fill it. I am concerned that the tank is not the correct size or there is a problem with the fuel level sensor.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11590893,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/23/2024","dateComplaintFiled":"05/27/2024","vin":"5TDAAAB58RS","components":"AIR BAGS,STRUCTURE","summary":"I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11589209,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"05/16/2024","vin":"5TDACAB53RS","components":"STRUCTURE","summary":"Subject: NHTSA Complaint - 2024 Grand Highlander Hybrid XLE Rear Windshield Shattering  To Whom It May Concern,  I am writing to formally file a complaint regarding a concerning incident with my recently purchased 2024 Grand Highlander Hybrid XLE. On [XXX], 2024, the rear windshield/liftgate glass spontaneously shattered without any apparent cause. The vehicle was merely six months old at the time of the incident.  This unexpected and potentially hazardous occurrence has prompted me to investigate further, and I have come across multiple reports online from other customers who have experienced similar issues with the same rear windshield/liftgate glass on this specific vehicle model. This pattern of incidents raises significant concerns about a potential manufacturer's defect that may compromise the safety and reliability of these vehicles.  Given the frequency of such occurrences and the potential safety implications involved, I am urging the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is imperative to identify any underlying issues or defects that may be contributing to these incidents to ensure the safety of consumers and prevent any potential accidents or injuries in the future.  Please consider this complaint as an urgent matter, and I implore the NHTSA to take appropriate action to address this issue promptly. Your attention to this matter is greatly appreciated, and I look forward to a swift and comprehensive investigation into this concerning issue.  Sincerely, [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11587757,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2023","dateComplaintFiled":"05/08/2024","vin":"5TDAAAB59RS","components":"UNKNOWN OR OTHER","summary":"At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or \u201ccabin boom\u201d. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11585560,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2024","dateComplaintFiled":"04/27/2024","vin":"5TDAAAB55RS","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11585432,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2024","dateComplaintFiled":"04/26/2024","vin":"5TDACAB54RS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11584035,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2024","dateComplaintFiled":"04/19/2024","vin":"5TDAAAB57RS","components":"UNKNOWN OR OTHER","summary":"The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11583440,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"04/16/2024","vin":"5TDAAAB54RS","components":"UNKNOWN OR OTHER","summary":"When driving under 40 mph mainly the vehicle has extreme ear pressure.  Sometimes you can hear a rumbling noise along with the ear pressure.  The ear pressure is so intense that I can no longer drive or ride in the vehicle.  It is an extreme danger because I get headache, nausea and dizziness along with the ear pain, which could lead to an automobile crash.  There was not a problem with my ears prior to driving this vehicle, I have had no issues in the past in any other vehicle with ear pressure or pain and it only happens in this vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11581132,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/04/2024","vin":"5TDACAB54RS","components":"FUEL/PROPULSION SYSTEM","summary":"Toyota is having issues filling up the tank as the specs says (Owners manual book).  According to the Owners manual book, the Gas tank of these vehicles are 17.2 Gallons and 2.6 of those are saved for the reserved. In theory, we should have 14.6 Gallons to fill-up as soon as we see the \"Empty sign\" on the vehicles.  Now, the thing is that even after this happens, we can only fill-out up to 11.5 gallons. I have tried several times, saving the history on FUELLY, and its always the same. I have asked the dealership and they don't know what to do.  If you just search for \"Grand highlander gas tank issues\" you will find thousands of people that have the Grand Highlander (not only the Hybrid, models, but all models) are saying the same thing (Facebook groups you can join and talk with real people who can prove you this issue) the gas tank cannot be filled up to what the size of the tank is (owners manual)  This is not good since we dont know the real value of miles / gallons of tank left so we know when we could fill up the tank specially if you are on a long road trip where there are not a lot of gas stations between places.   Please ask TOYOTA to find where the issue is in here, it might be just the air is not allowing the gas pumps to fill out more gas in the tank.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11579997,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2023","dateComplaintFiled":"03/28/2024","vin":"5TDAAAA59RS","components":"UNKNOWN OR OTHER","summary":"I purchased a limited grand Highlander in October. With less than 500 miles I had a knocking noise when turning right and left. I took it into the dealership they were unable to find anything. However, after 5000 miles they found my axle was broken and replaced one. They had my car 29 days as part was in back order and I refused to drive it due to safety concerns. My AC fan in the back was also broken and has been repaired. I still hear knocking when turning however and the fan is still broken.  filed the lemon law.   I also saw a complaints about the vibrating part of the car which my hood also does. I feel like they should have a recall as there are many forums with broken axles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577726,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2024","dateComplaintFiled":"03/16/2024","vin":"5TDADAB55RS","components":"FUEL/PROPULSION SYSTEM","summary":"Myself and all Grand Highlander owners of the new version that just came out in 2024, we have the same fuel issue. The car is only registering half a tank of gas. If you go to the grand Highlander forum every driver is reporting the exact same issue over the last three months that the car has been out Toyota has put out a statement but has no solution, it is a hybrid and it\u2019s supposed to get 400 miles or more per tank and we have to fill it up every time we drive only 170 miles. However, when the tank says on the digital screen that it is empty, there is still 10 gallons in the tank. This is for all owners and effects all cars of the Grand Highlander Platinum Max only.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577496,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2024","dateComplaintFiled":"03/15/2024","vin":"5TDACAB5XRS","components":"UNKNOWN OR OTHER","summary":"Not everyone has this issue but my car has this low pitch noise whenever I drive pass 40mph speed it makes a noise like I left my rear wind cracked open but all the windows are closed. Some people decided as \u201ccabin boom\u201d and it gets louder when I speed up to 70-80mph. I can record the noise too, but I can\u2019t upload in here, it only allow me to upload pictures but not video\u2026 please help","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577509,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"03/15/2024","vin":"5TDAAAA54RS","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"Cabin boom noise reported from the first day of ownership whenever driving the vehicle under 50mph. Noise is a low bass frequency below 30hz that reverberates throughout entire vehicle, causing severe ear pain, headaches, nausea, and disorientation. The only way to tolerate driving this vehicle is to wear airplane pressure earplugs, which poses a safety concern for not being able to hear surroundings while driving. The cabin boom seems to be coming from the suspension. Dealership foreman and corporate field tech looked at vehicle and denied any problem, stating this was \u201cnormal for this new vehicle\u201d and refused to investigate or try any diagnostics. The cabin boom sound is recorded on video, and is such a low frequency you must use noise canceling headphones to hear it on video (confirmed by professional audio engineer). This sound/pressure can be heard and felt by other people in the car, unless they already have low frequency hearing loss. This problem creates physical illness and is a huge safety concern for this brand new model Grand Highlander. Dozens of people are reporting the same problem on Toyota forums as well for their new Grand Highlanders.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577626,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2023","dateComplaintFiled":"03/15/2024","vin":"5TDAAAB5XRS","components":"BACK OVER PREVENTION","summary":"The contact owns a 2024 Toyota Grand Highlander. The contact stated that while his wife was in reverse at 10 MPH, she collided with another vehicle. Though equipped, the back-over prevention system failed to activate, which could have potentially prevented and/or lessened the collision. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure and informed the contact that the incident recorder does not log data for incidents under 25 MPH. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 500.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577666,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2024","dateComplaintFiled":"03/15/2024","vin":"5TDAAAB59RS","components":"UNKNOWN OR OTHER","summary":"the problem is the constant pressure felt in the cabin especially most at the driver side.  the pressure is felt by my ears persistently when all windows, sunroof are closed. it's the worst when driving slowly (between 10 to 30 mph), any uneven road bumps magnify to constant \"cabin boom\".  After a long (45 minutes) commute to work on local roads, my ears are hurt, humming persist for few hours.  The dealer checked and suggested to open the vent to allow fresh air in cabin (turn off recirculating air button), but it didn't help.  I felt this pressure problem the next day I bought it (on March 2, 2024) when drove to work.  this could have been when I test drove it, but it was a short drive, I didn't notice. I test drove the other gas Grand Highlander, AWD, Limited trim on the dealer slot. it had the same problem.  Dealer said they don't have fix for this while it's hurting my ears every cummute to work.  the car mileage now is only around 500 miles.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577464,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2024","dateComplaintFiled":"03/14/2024","vin":"5TDAAAA50RS","components":"UNKNOWN OR OTHER","summary":"Issue started as soon as we first received the vehicle. Speeds 0-35 on almost any road causes a low frequency rumble until around 40mph. The sensation is very painful to hear and at times its nauseating.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577139,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"03/13/2024","vin":"5TDAAAA51RS","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"I have a brand new Grand Highlander Limited with a Panoramic roof, and since the day I took it home, I have noticed a deep bass sound and ear pressure/cabin pressure when driving below 40mph on residential roads. It is very low-frequency and causes headaches, ear pain, and ringing after driving the car.  I have taken it to 2 separate dealerships for diagnostic, and they agree they hear the sound and feel the cabin pressure but state it is the vehicle's design. However, most owners aren't experiencing the same issue, so it's not a feature but more of a flaw in some of them.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577148,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2024","dateComplaintFiled":"03/13/2024","vin":"5TDAAAB57RS","components":"UNKNOWN OR OTHER","summary":"Cabin pressure. Ears are popping very odd sensation. As if we were on an airplane. Regarding the cabin boom issue, in an attempt to describe it, to me it sounds/feels like when I'm in my other car and put one window down and get a strong pressure reverberation that is resolved when I crack a second window. Apparently this is called \"wind buffeting\" and Helmholtz Resonance. This is exactly how it feels in the GH, except there are no windows open. I've only had mine a couple days and l've noticed a strong pulsing pressure resonance going 45mph on a smooth road, plus low tones/ pressure when going over bumps at slower speeds. It wasn't there on the test drive because we drove a different model. opening the windows didnt help. Dealer ship has no clue.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577155,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2024","dateComplaintFiled":"03/13/2024","vin":"5TDAAAB57RS","components":"UNKNOWN OR OTHER","summary":"While this is a beautiful car there are major safety concerns that needs to be addressed. When I drive my ears feel full like I\u2019m on airplane or driving on high elevation. And on top of that I feel EXTREMELY disoriented. That is not safe. I\u2019m driving my kids around. This  is a family vehicle and I should not feel like that. I thought it was cabin pressure but it\u2019s not. The windows being down does not help. I\u2019m bringing it back to Toyota on Friday but pretty sure they will laugh and say that I\u2019m crazy. There\u2019s nothing worse than driving a car that\u2019s brand new and feeling like you are unwell the entire time. What a shame. You really missed it here Toyota. Please fix this there\u2019s a lot of people who are also dealing with this!!! DO SOMETHING. It doesn\u2019t matter how fast you go. The fullness is there.please fix this.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577194,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2024","dateComplaintFiled":"03/13/2024","vin":"5TDAAAB51RS","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"Reverberation noise, also commonly referred to by other owners as \u201cboom or acoustic boom.\u201d The entire cabin vibrates as if a shock wave is being sent through it. Mostly occurred when hitting small to large bumps under 45 mph and also happens often while breaking (even on flat and smooth pavement). On highway over 50mph there is a constant pressure within the cabin that significantly effects the ears and makes me nauseous and gives me a dazed-like feeling. Every person that has been in my vehicle has asked me what was wrong with it. A Toyota service tech told me they didn\u2019t find anything wrong with it, but I still can\u2019t drive it for more than 20 minutes without feeling sick. Please help.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11574818,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/29/2024","dateComplaintFiled":"03/01/2024","vin":"5TDADAB51RS","components":"STRUCTURE","summary":"There is a serious vibration or bouncing of the hood that is very distracting while driving once the vehicle is moving 40 mph or more. My guess is that the metal is too thin or not well bracketed causing it to flutter or vibrate from airflow over the hood. I also experienced the hood denting in from a strong wind gust that made a very loud bang or pop making me think the hood was about to blow off and had to immediately pull over to examine but nothing seemed to be wrong. It just must have dented in and out again. Seems very dangerous. It flutters every time you drive the vehicle above certain speeds and causes the sunlight to flicker in your face which is very distracting. It is evident with every road test.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11573707,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2024","dateComplaintFiled":"02/23/2024","vin":"5TDAAAB59RS","components":"STRUCTURE","summary":"The rear portion of the hood, closest to the windshield vibrates or flutters at speeds above 30 MPH. At speeds above 50 MPH the flutter becomes very noticeable and actually reflects sunlight into the driver's field of vision. I had personally been blinded by this for several seconds - a very dangerous situation on a busy interstate highway. Fortunately the vehicle's lane keeping assist kept me in the lane but I otherwise could very easily have swerved into another car or rear-ended a stopped vehicle. I have taken this vehicle to my local dealer and a technician reproduced the problem very easily. I was told by the service manager, however, that this is a normal condition for this vehicle and suggested I contact Toyota.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11571899,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2024","dateComplaintFiled":"02/14/2024","vin":"5TDADAB5XRS","components":"STRUCTURE","summary":"The entire proximal portion of the hood closest to the windshield vibrates above 50 mph. Windy conditions make this worse. The glare on the hood will vibrate distracting the driver. I have reported this to Toyota and they do not care to acknowledge it as a problem. There are forums of new honors of the Grand Highlander complaining. My dealership could reproduce the problem and said there is no fix.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11570704,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"02/08/2024","vin":"5TDACAB59RS","components":"UNKNOWN OR OTHER","summary":"New Grand Highlander started making popping noises when turning at approximately 1000 miles. Dealer has replaced axles twice saying they were defective and the issue remains. We were told there was an issue with the axles during manufacturing and they are now on backorder. Our car has been in the shop over 30 days and we are told it is not safe to drive until new axles are installed.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11570742,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2023","dateComplaintFiled":"02/08/2024","vin":"5TDAAAB56RS","components":"UNKNOWN OR OTHER","summary":"I purchased the car in the middle of September 2023. Within a week of owning I noticed that there was a clicking sound under the steering wheel when I started to turn to the RIGHT from a stop. Several weeks later the clicking sound began when I made a turn to the LEFT from a stop as well. It happened all the time and gradually became louder. When I took the car in for the 5000 mile service and reported the sound, I was told that Toyota was going to change both front axles. The service manager could not tell me what the problem with the car was but that he was told by Toyota that the car was \"safe to drive.\" I refused to drive the car until the axles were replaced and Toyota promptly provided me with a rental car.   When the axles were replaced the car drove very differently. The steering was tighter and the car no longer felt like a \"bathtub\" on the highway. Previously, the car would float and have poor road feel, I worried about its response to an emergency maneuver and consequently drove the car very conservatively. I was disappointed that my new car did not feel like the Grand Highlander I drove as a test before purchase. Now with the replaced axles the car's response is similar to the test vehicle and I am much more confident in its emergency handling.   I fear that there is a serious problem with some of the Grand Highlander's front end. I wanted to alert the NTSA on a potential hazardous situation, especially since Toyota is recommending that the affected cars be continued to be driven despite the identified problem with a major component.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11569001,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2024","dateComplaintFiled":"01/31/2024","vin":"5TDADAB5XRS","components":"SUSPENSION","summary":"When turn left or right i hear a rotating poping noise only goes away when you go straight. I have hread others complaining about the issue. To my understanding and knowledge the axles are bad. This can cause premature failure in other suspension parts and tire wear.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11568378,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2023","dateComplaintFiled":"01/28/2024","vin":"5TDAAAB58RS","components":"POWER TRAIN","summary":"Bought in September 2023, within the first month, it started making a clunking noise when the wheel was turned to the left. The noise continued to get louder and started to make the same noise when turning right. In November, I got in my vehicle and it wouldn\u2019t start. The dash and everything was flashing and making a cranking noise. I took it to the nearest dealership. They \u201ccharged\u201d my battery and said it was fine. Also stated the noise was a heat shield issue and they fixed it. As soon as I pulled out of dealership, it still made the noise. The next morning went to start car, battery was dead. Had it towed to dealership for them to replace the battery. I filed complaint with Toyota, a field tech guy looked at it and said it had a bad left CV axel. No warning lamps/icons. But\u2026Dealership's said it was safe to drive. However, If it fails, it can cause the vehicle to stop or tires to lock up. Causing an accident! It can also cause more damage to vehicle parts/ transmission. Furthering decreasing the value of the vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11565971,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"01/17/2024","vin":"5TDAAAA54RS","components":"POWER TRAIN","summary":"Faulty CV Axles installed on 2024 Grand Highlanders. Toyota is aware of the problem and have edited the production of newer models. They have not issued a bulletin or recall for the ones installed in older models. Older meaning in the last year. This is a brand new vehicle. It started making noise when turning 2 weeks ago. The noise has gotten louder and occurs with every turn. It initially only made the noise when turning on an incline. If the axle fails, you lose control of the entire vehicle. Several dealerships have had to service and replace the axles, so Toyota needs to formally recall the ones installed in earlier Grand Highlanders before someone gets hurt. The vehicle sensors do not detect this issue. It was detected from sound and service at a Toyota Dealership.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11565051,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2024","dateComplaintFiled":"01/12/2024","vin":"5TDAAAA57RS","components":"STEERING,POWER TRAIN","summary":"Every time we turn in the vehicle it knocks/clicks.  A lot of research shows the CV Axle is causing this problem.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11564084,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"01/08/2024","vin":"5TDADAB5XRS","components":"STRUCTURE,FORWARD COLLISION AVOIDANCE","summary":"The hood vibrates at 50mph on the back 1/4 th closest to the windshield. It\u2019s very distracting while driving.  I also had an incident where adaptive cruise control in light rain did not appropriately anticipate traffic up head and I had to slam the brakes myself.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11563994,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"01/07/2024","vin":"5TDAAAA56RS","components":"SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER","summary":"Very loud Popping/clicking noises when turning/accelerating from a stop. Only had 2,162 miles on the vehicle when this happened. While driving, it also felt like my front driver side wheel was wobbling-very unsafe. Called Toyota roadside assistance and had car towed to dealership. Lead service technician was able to reproduce the popping and clicking noise. Dealership opened a case with Toyota, and had engineers come look. 10 days later, they called to tell me that they have to replace CV axle. Car was in the shop 18 days total. This problem shouldn\u2019t be happening to a brand new car with 2,000 miles on it. There are MULTIPLE reports of this same thing happening to MULTIPLE Grand Highlander owners-on a \u201cGrand Highlander Owners\u201d Facebook page. Some have had to have both cv axles replaced.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11560579,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2023","dateComplaintFiled":"12/17/2023","vin":"5TDACAB51RS","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"The center console display stopped working the next day I picked up my car. This display also displays the feed from the rear-view camera, which is flaky because of this issue.  The center console display enters a reboot cycle; it reboots every minute, distracting me while driving.  I picked up this new vehicle on Dec 15, 2023. This issue started occurring on Dec 16, 2023.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11556687,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/24/2023","dateComplaintFiled":"11/24/2023","vin":"5TDAAAB51RS","components":"VISIBILITY/WIPER","summary":"I was driving around town and a loud bang, almost as loud as a gunshot. My moonroof had shattered into thousands of pieces.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11556220,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2023","dateComplaintFiled":"11/21/2023","vin":"5TDACAB54RS","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"side mirror vibrated badly with out music turn on. with music, shaking likes dancing","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11556078,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2023","dateComplaintFiled":"11/20/2023","vin":"5TDACAB52RS","components":"UNKNOWN OR OTHER","summary":"I purchased this vehicle in Canada and I need to use this vehicle in United States roads as well. Toyota is reluctant to confirm this vehicle is meeting Federal Motor Vehicle Safety Standards   except labelling and it is safe to drive in United States roads. This vehicle is equipped with TPMS but it is not listed as a part present in the vehicle which makes me worry. Request you to probe this requirement and make me and my loved ones feel safe in driving this vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11555916,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2023","dateComplaintFiled":"11/19/2023","vin":"5TDACAB54RS","components":"ELECTRICAL SYSTEM","summary":"Toyota provides the ability to use a phone for a key. Only one key was provided due to chip shortages. My phone has been registered as a key. I left my home with only my phone. Upon coming out of the store my phone would not open the door after trying numerous fixes including calling Toyota. My wife unlocked the car remotely via satellite. Trying for 20 minutes with Toyota we could not get the vehicle to recognize my phone. My wife had to drive the only set of keys to my location. The vehicle still wouldn't start until I unlocked the vehicle with the FOB. Had this issue occured in a remote area without cell service I would have been locked out of my vehicle with no way to call for help.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11552857,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"10/31/2023","vin":"5TDAAAA59RS","components":"STRUCTURE","summary":"Hood vibrates, and on sunlight or cloudy days the light flickers in your vision.  This is a safety concern that Toyota says is a normal characteristic of the vehicle.  NOT.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11551537,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2023","dateComplaintFiled":"10/24/2023","vin":"5TDAAAB50RS","components":"STRUCTURE","summary":"Hope this email finds you well.  I am writing just to give some feedback about my brand new Grand Highlander Platinum.  Unfortunately, I have been noticing some issues with the hood (vibrating) at any speed which raised a huge concern about the safety of my family as it seems like the hood is going to fly away from the vehicle (at high speed like 50 mph or more). The formal response received from 2 different dealers is:   We just got off the phone with the Toyota technical specialists about the concern with the hood.  They have one other case open for the same complaint but are telling us there is no safety concern at this time and to release the vehicle back to you.  We did test 2 other Grand Highlanders and they are both doing the same thing.  My personal opinion is that due to the lightweight nature of the hood it is susceptible to flex and is showing that movement more obviously because of the black paint\u2019s reflection properties.  In my experience, if more of these cases arise, the manufacturer will open an investigation into a possible resolution but at this time we have been instructed to take no action.   If you want I can send you some videos about the vibration.  As you can see, the answer does not make sense since it is uncomfortable to see how the hood moves while you drive. I think it is important that customers know this defect before investing money in this vehicle.  Kind regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11549288,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2023","dateComplaintFiled":"10/10/2023","vin":"5TDAAAB50RS","components":"STRUCTURE","summary":"I wanted to open the hood using the hood support rod. Holding the hood with left hand using right hand grabbed the support rod . It burned my fingers immediately.Looking at the designed it is placed in the center of the hood underside right above engine compartment.It took one week and 3 phone calls to Toyota product liability area. I told him I learn my lesson the hard way that I will never grab it again without a glove. It is that hot I asked him why would they design a bar above the engine compartment which will except all the heat from the engine, I looked in the owners manual and I read it to the Toyota person I contacted and this is what it says and I quote the support rod may be hot after driving the vehicle. Touching the hot support rod may lead to burns or other serious injuries so I told the representative at Toyota they put this in the book knowing that people are going to get burned or drop the hood when their hand gets burned and it\u2019s gonna fall on their head or it\u2019s going to hit their hand. Why would they design something so poorly like this he thanked me for letting him know about it I asked him what will someone  be back in touch with me to validate my concern and that they\u2019re looking into it and he said absolutely not he said if there\u2019s any recall, I\u2019ll get notified by mail. Thank you very much  is all I got from them","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11540890,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2023","dateComplaintFiled":"08/26/2023","vin":"5TDACAB54RS","components":"EQUIPMENT","summary":"The vehicle main screen on the dash will not go past the \u201cget started\u201d screen without accepting Toyotas privacy agreement on their app.  I cannot use the screen as it defaults to this screen each time the car starts and does not allow a menu to the feature I paid for.  This is both a safety and privacy issue as I should be able to use the vehicle while not agreeing to the privacy policy and I should be able to access the screen without distraction from driving.   I explained to the salesmen I did not agree with the privacy policy and have been able to navigate the vehicle without issue in my 2014 and 2021 Highlander.  I contacted Toyota and there is not work around.  The manufacturer will not provide a solution other than removing all my safety features, which did allow me to get past the Home Screen.  I asked to return the vehicle because I cannot use it and was refused.  I would like to be able to protect my privacy and be able to use the screen I paid for without offering access to cameras and other location and audio recording devises on the vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]}]}