{"count":230,"message":"Results returned successfully","results":[{"odiNumber":11716457,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2026","dateComplaintFiled":"02/07/2026","vin":"3VW447AU2HM","components":"FUEL/PROPULSION SYSTEM","summary":"Had an immediate loss of propulsion event without warning (2-Feb-2026) after recall work completed on 16-Dec-20256 (24V110000). I lost propulsion on public roads and was lucky that this happened just after I exited the highway otherwise I would have ended up in a life threatening situation","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11710400,"manufacturer":"Volkswagen Group of America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2026","dateComplaintFiled":"01/12/2026","vin":"3VW5T7AU6HM","components":"AIR BAGS","summary":"The vehicle was involved in a low-speed frontal collision (under approximately 20 mph) resulting in relatively minor front-end damage. Despite the limited severity of the impact, the driver frontal airbag and both the front and rear driver-side curtain airbags deployed.  The vehicle has no prior accident history, had no SRS or airbag warning lights prior to the incident, and has approximately 86,000 miles.  Due to the nature of the collision and the deployment of multiple airbags, I have concerns that the airbag system may have deployed unnecessarily or abnormally. I am requesting that this concern be formally documented.    It is available for inspection.  It has not been fixed.  I have opened a case with VW.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11704039,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2025","dateComplaintFiled":"12/09/2025","vin":"3vwh17auxhm","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Infotainment system is restarting itself repeatedly every 30 seconds to every few minutes.This has been going on for about 2 weeks. The component has not yet been inspected by a 3rd party.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11694805,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"10/21/2025","vin":"3VW4T7AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"Description of the Problem: The fuel pump failed and began spraying gasoline during operation. The malfunction was documented on video by an authorized Volkswagen mechanic and confirmed by a Volkswagen dealership in Honolulu, Hawaii. The component is available for inspection if required.  Safety Risk: The failure caused pressurized gasoline to spray within the engine compartment, presenting a serious fire and explosion hazard. This defect posed a danger to the driver, passengers, and others nearby due to potential ignition of leaked fuel.  Reproduction and Inspection: The condition was reproduced and confirmed by both an independent authorized Volkswagen mechanic and a Volkswagen dealership in Honolulu. The issue has not yet been inspected by Volkswagen of America, insurance representatives, or police authorities.  Warning Signs or Prior Symptoms: A strong smell of gasoline inside the passenger cabin was present prior to discovery of the leak. No dashboard warning lights or error messages appeared.  Summary: Fuel pump failure caused gasoline to spray under pressure. The problem was verified by an authorized VW mechanic and dealership in Honolulu, HI. The defective component remains available for inspection. Immediate safety risk due to potential ignition of fuel vapors.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11693205,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2025","dateComplaintFiled":"10/13/2025","vin":"3VW4T7AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"On October 13, 2025, while driving my 2017 Volkswagen GTI, I noticed a strong odor of gasoline inside and around the vehicle. After parking and inspecting the car, I observed a large pool of gasoline forming in front of the rear passenger-side wheel well.  This poses a serious safety risk due to the potential for fire or explosion from fuel leakage.   This is the second time my vehicle has experienced gasoline leaking from this same area. The issue appears to originate from a component in or near the fuel system (potentially the fuel line, rollover valve, or suction jet pump assembly), but the specific part has not yet been confirmed.  The vehicle is currently at Honolulu Volkswagen for inspection, and the affected components are available for review upon request.  At this time, no warning lights, dashboard messages, or prior symptoms appeared before the leak occurred. The odor of gasoline was the first sign of the issue.  I believe this recurring fuel leak presents a significant fire hazard and warrants further investigation by Volkswagen and NHTSA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11686354,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"09/10/2025","vin":"3VW547AU5HM","components":"ELECTRICAL SYSTEM","summary":"Rear back-up camera fails repeatedly.  The image portrayed on the dash is garbled and I am unable to determine vehicles, obstacles or persons behind me when backing.  Problem is very reproducible although the dealer has not diagnosed the problem.  The car is out of warranty.  The only message displayed on the screen is something like \"Park Pilot error\".","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11680099,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2025","dateComplaintFiled":"08/12/2025","vin":"3VW447AU6HM","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"I had fuel leaking from my carbon canister. I was driving the previous day and noticed a gasoline smell. I thought it was something I ran over. The next day, while performing errands, I noticed the smell even more. Then I exited the vehicle to see the fuel pouring out of the car. The dealership has it now.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11635574,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2024","dateComplaintFiled":"01/13/2025","vin":"3VWH17AU9HM","components":"POWER TRAIN","summary":"The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that while parking the vehicle and shifting to the park, the contact turned off the vehicle and the vehicle rolled backward. The driver depressed the brake pedal and activated the parking brake to stop the vehicle from rolling. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 170,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11635575,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2024","dateComplaintFiled":"01/13/2025","vin":"3VWH17AU9HM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I've been experiencing a recurring issue with my vehicle where the EPC light frequently activates. When this happens, the car significantly reduces its speed, making it difficult to drive safely. I've noticed this situation over the past six to eight months, and it typically requires me to pull over. After turning off the vehicle multiple times, I'm usually able to reset it and drive normally again. I'm seeking advice on how to address this problem effectively.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11635576,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2024","dateComplaintFiled":"01/13/2025","vin":"3VWH17AU9HM","components":"STEERING,POWER TRAIN","summary":"I am facing an issue with my car where it tends to roll back even when it's in park, regardless of whether the engine is on or off. The only time it remains stationary is when I apply the brakes and engage the emergency brake. This situation poses a safety concern for me and my family, and I would like to find a solution to ensure our vehicle stays securely in place when parked.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11635244,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2025","dateComplaintFiled":"01/10/2025","vin":"3VW547AU2HM","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working.  The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered.  Perhaps the recall/extended warranty should be expanded in scope.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11632016,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2024","dateComplaintFiled":"12/22/2024","vin":"3VW5T7AUXHM","components":"FUEL/PROPULSION SYSTEM","summary":"Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it.  On December 17th I took it again to the dealer to get it fixed and they gave me back the vehicle on December 19th. On [XXX] I put gas on the vehicle and it started to leak fuel again and this time it was way worse than before. I accuse the dealer of being responsible of performing a bad job on the recall as the vehicle had never leaked fuel before I had the recall done. I have the vehicle since February 2024.  It worries me that there is a big possibility that the car can catch on fire if by any reason there is a spark near to me or there is any thing that can trigger the fuel to ignite.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11622253,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2022","dateComplaintFiled":"10/28/2024","vin":"3VW4T7AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"The component that failed, according to Volkswagen, is the rollover valve in the gas tank. This issue caused large amounts of gasoline to leak and pool from behind the rear passenger wheel well, creating a significant fire hazard and risk of harm.  The vehicle was inspected by a Volkswagen service center as part of the repair process, whereupon the Volkswagen service center documented that the issue was caused by a faulty rollover valve in the gas tank.  There were no warning lamps, messages, or other symptoms prior to the failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11616046,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2024","dateComplaintFiled":"09/23/2024","vin":"3VW4T7AU2HM","components":"FUEL/PROPULSION SYSTEM","summary":"I had a suction jet pump recall due on the car. I took it to the dealer to fix. Mind you, I have never had an issue with this car ever. Now about a week later from the car being in the shop I get an engine malfunction light that comes on due to the evap system. Vw dealership of cool springs has not worked with me on this at all and it is frustrating to say the least.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11612975,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"09/06/2024","vin":"3VW5T7AU5HM","components":"UNKNOWN OR OTHER","summary":"The water pump in these vehicles are known defects, with class actions resulting. My water pump has failed at less than 70k miles. This results in engine overheating and possible failure. Luckily I was able to get the car off the road.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11611590,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2023","dateComplaintFiled":"08/29/2024","vin":"3VW4T7AU1HM","components":"FUEL/PROPULSION SYSTEM","summary":"Car has been leaking fuel for over a year. Had to pay out of pocket to get it fixed and VW refused to refund cost of repairs even though there is now a recall over a year later acknowledging the issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11610366,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2024","dateComplaintFiled":"08/23/2024","vin":"3VW217AU3HM","components":"STEERING,ELECTRICAL SYSTEM,AIR BAGS","summary":"Failure of wheel speed sensor in front right wheel. This is the THIRD time I have had a wheel speed sensor fail on this car, which has 35,000 miles on it. Failure caused loss of power steering, airbags, abs, etc.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11609661,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/20/2024","dateComplaintFiled":"08/20/2024","vin":"3VW5T7AU5HM","components":"UNKNOWN OR OTHER","summary":"I have gear shift trim that has peeled and is extermely sharp in my vehicle. This had led to cutting my hands multiple times while accessing the center storage compartment. This is a known issue with GTIs and other Volkswagen trim manufacturing, yet Volkswagen refuses to replace the part in my VIN. The relevant Service Action Code is  34J7.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11608176,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"08/13/2024","vin":"3VW117AU1HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen Golf. The contact stated that after refueling the vehicle, the contact became aware that the fuel had been consumed extremely quickly. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11607650,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2023","dateComplaintFiled":"08/09/2024","vin":"3VW4T7AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"Starting January 2023, I had issues putting fuel in my car (symptoms align with the recall issued this year). I took it to VW and paid their diagnostic fee for them to say there\u2019s nothing wrong with the car (approx. $170) continued to drive the car and eventually due to the issue, my fuel pump went out and I had to replace it. (See attached image). This time, I took the car to a local mechanic who charged a $100 diagnostic fee. All of this was prior to the recall this year and I am hoping for reimbursement on everything I spent trying to resolve this issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11605426,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2024","dateComplaintFiled":"07/30/2024","vin":"3VW217AU4HM","components":"FUEL/PROPULSION SYSTEM","summary":"July 30,2024 \ufeffI own a Golf 2017.  \ufeffMy suction jet pump has failed. I cannot drive my car because I can't put gas into it. \ufeffI need my car for work. The recall does not have the part available and it seems there hasn't been a part to fix this for a very long time. \ufeffI'm really at a loss. \ufeffWhat are my next steps? \ufeffShould I report this to the Better Business Bureau? \ufeffSo far I've been on Volkswagen Of America's phone wait for 40 minutes. \ufeffI've already taken my car to a dealership to have this problem verified. There were no warning messages.\ufeff \ufeff \ufeff","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11605490,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2024","dateComplaintFiled":"07/30/2024","vin":"3VW217AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"On July 7, 2024, the fuel tank system on my car (2017 VW Golf) failed. I was unable to pump gas into the gas tank. Upon arrival back to my house, gas started leaking out of the backside of the car near the gas tank (I later found out from the VW service manager it was leaking out of the charcoal canister). I had the car towed ($173) to a local VW dealership the next morning, 7/8/24. It is now 7/30/24 and the car is still not fixed. I was without a car for two and a half weeks (7/7 to 7/24), then finally got a rental from the dealership that is costing me $40/day (totaling $240 as of today). According to the service manager at the VW dealership, VW engineers are saying the failure is not due to the fuel tank suction jet pump (which there is a current recall on but no fix available) but all the symptoms I experienced point to that part being the problem. The service manager said that VW will cover the cost of the repair under a PZEV warranty, not the fuel tank suction jet pump extended warranty/recall. The replacement parts are taking weeks for the dealership to receive and there was confusion/miscommunication about which parts were included or needed. My complaints are: 1) the length of time it's taking for the car to be fixed, 2) the amount of money it's costing me for towing, rental car and any other potential expenses related to this issue, and 3) if it's not the fuel tank suction jet pump that is the problem, then there's potentially a larger problem at play with the fuel tank system not included in the original recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11605062,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2024","dateComplaintFiled":"07/29/2024","vin":"3VW5T7AU7HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping.  In addition, the contact stated while refueling, the fuel leaked out onto the ground. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11604755,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"07/26/2024","vin":"3VW217AU9HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen Golf. The contact stated that when the vehicle was started, the contact heard an abnormal clicking sound. The vehicle was taken to the dealer where it was diagnosed with a failed suction jet pump. The contact was informed that the suction jet pump needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11604527,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2024","dateComplaintFiled":"07/25/2024","vin":"3VW217AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"A recall was published on 02/14/2024 and remains unresolved. Since the safety risk of \"leaking fuel, in the presence of an ignition source, may result in a fire\" it seems like this should be a priority.    (Manufacturer Recall Number20UF, NHTSA Recall Number24V110)","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11596158,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2024","dateComplaintFiled":"06/24/2024","vin":"3VW447AU2HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen GTI. The contact stated while driving 50 MPH up an incline, the vehicle lurched forward without warning. The contact then stated that while the vehicle was idling, there was an abnormally strong fuel odor coming from the vehicle and the fuel gauge went from half tank to empty. Upon inspection of the vehicle, the contact discovered that the fuel had leaked out of the fuel tank. Due to the failure, the vehicle was towed to the dealer. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) and the contact linked the failure to the recall. The dealer confirmed that the failure was linked to the recall and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 77,304. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11595545,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2023","dateComplaintFiled":"06/20/2024","vin":"3VW4T7AU9HM","components":"FUEL/PROPULSION SYSTEM","summary":"***DATE OF OCCURRENCE: 07/03/2023***  SOLUTION REQUIRED IMMEDIATELY: I have been without a working vehicle for nearly 1 full year without recourse. ONE YEAR! Initially the recall for the exact suction jet pump issue did not include 2017 GTI models. I was furious.   Repair estimates I received ranged rom $2,000-4,000 to replace the entire fuel system. Being unable to afford this, I was forced to leave it parked and completely unusable. I even had to change my car insurance to \"garaged\" status to avoid paying premium on a vehicle I couldn't even drive.   I am extremely disappointed in the timeline for this recall.   I'm glad that the recall for suction jet pump issue now includes my vehicle's year, but a repair solution is needed immediately.   INCIDENT DESCRIPTION: Vehicle began losing engine power a day or so before the incident. I was driving home and noticed the intermittent engine power issue. Thankfully, I was not far from home. As I approached my neighborhood gate, I rolled down the window to enter the code. That's when I smelled a strong fuel odor.   There were NO indicator lights or warning lamps displayed on my dashboard panel that suggested an issue with my vehicle.  I looked around nearby for lawn maintenance trucks, suspecting they were refueling or had potentially spilled fuel from their equipment.  As I pulled into my parking space and exited the vehicle, I immediately noticed fuel streaming down from the inside of the wheel well and pooling on the ground below the gas tank door.   Honestly, it was a really scary experience. I was afraid for my safety. It looked like my car could explode at any moment.  The only good news is that my gas tank was relatively low on fuel so the spill didn't last long.  I have not started my vehicle since the incident, nearly 1 year ago. It's a gut punch every day to see it parked, unusable AND have to continue paying for it.   Please issue a repair solution for this recall immediately. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11595149,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2024","dateComplaintFiled":"06/18/2024","vin":"3VW447AU9HM","components":"STRUCTURE","summary":"driving down the highway at 70mph and what sounded like a gunshot inside the car. glass started falling on us driving down the road. the sunroof glass exploded. got pulled over and looked and the glass is literally blown outward not inward like something falling on it. the hole it bulged up and the glass from the hole was missing.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11588685,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"05/14/2024","vin":"3VW447AU7HM","components":"FUEL/PROPULSION SYSTEM","summary":"Related to recall 20UF.  VWoA refused to authorize repair under recall in March. My 2017 GTI is diagnosed with all symptoms of the 20UF recall.  Random power loss, inability to add fuel, large fuel leak from rear fender (charcoal canister).  I have been unable to drive the car since March, but VWoA refuses to pay for the repair.  The recall was issued 3 months ago and there is still no repair, or offer from VWoA to give a loaner car or anything.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11586300,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"05/01/2024","vin":"3VW447AU2HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen Golf GTI. The contact stated that while stopped at a red light, the vehicle shuddered and stalled. The EPC warning light was illuminated. The vehicle was able to restart after an hour. The vehicle was taken to the residence and the contact observed a hissing sound coming from the gas cap and there was fuel spilling from the gas cap. The vehicle was towed to an independent mechanic where it was diagnosed that the gas tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 80,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11585888,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2023","dateComplaintFiled":"04/29/2024","vin":"3VWH17AU4HM","components":"STEERING","summary":"The Clock Spring Assembly on my vehicle failed.     In May 2023 Volkswagen of America issued an extended warranty coverage notice for the part.    After doing some research and determining the part failure, I called my local VW dealer to report the problem.   They told me they would be happy to schedule an appointment to look at my vehicle but they could not schedule my vehicle for service for at least a month.   Considering this issue to be an extreme safely issue and realizing I did not want to drive around in my vehicle for over a month without air bag protection, I had my vehicle repaired at an independent service facility.   I have had several communications with VW of America (attached) and they refuse to reimburse me for this repair.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11583599,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"04/17/2024","vin":"3VW547AU6HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11581571,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2024","dateComplaintFiled":"04/07/2024","vin":"3VW217AU9HM","components":"FUEL/PROPULSION SYSTEM","summary":"VW is not acting fast enough to fix the active fuel tank suction jet pump recall, given the immense danger risk. The recall was issued a month and a half ago - they should have the parts available now to fix it. I have noticed fuel smells while inside and driving my car on and off for several months now!! I took my car to their dealership yesterday to get their faulty water tank replaced and when I asked about the recall I was completely dismissed and they said they had no idea when the parts would be available. I need my car to get to work. I can't just stop driving it but it feels incredibly unsafe to drive now that I know about the recall!","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11579405,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2024","dateComplaintFiled":"03/25/2024","vin":"3VWH17AU0HM","components":"ENGINE","summary":"Turbo Wastegate actuator rod/flap failure/seizure. VW dealership & Independent service center both diagnosed the issue as a seized wastegate actuator flap/rod. This is due to poor design and is a common issue on all 2015-2020 VW/Audi 1.8l TSI engines. This issue causes intermittent engine codes for \"low boost\" related codes. P00AF00 and similar codes without warning. A key cycle usually temporarily fixes the problem until under boost again. This prevents safe operation of the vehicle while on highways and freeways. Engine shaking & prevention of acceleration and shifting happens after the engine code occur and the car is put into a limp mode. It is unsafe to maneuver the vehicle to the side of the road during these events.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11578065,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2024","dateComplaintFiled":"03/18/2024","vin":"3VW547AU9HM","components":"SUSPENSION","summary":"-rear coil springs snapped -if coil completely falls out there will be no suspension, creating a greater chance of accident  -yes confirmed by mavis discount tire -inspected by me and mavis discount tire -no warning","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11564743,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2024","dateComplaintFiled":"01/10/2024","vin":"3VW447AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"Hello I am creating this inquiry about the suction pump and charcoal canister for my 2017 VW GTI. The suction pump on my vehicle has gone faulty and the car will no longer accept more than a gallon of gas. A faulty suction pump commonly leads to gas leaks and a faulty charcoal canister as well. The suction pump for the 2015 and 2016 golf gti was recalled due to this issue. There are hundreds of people with later models from 2017-2020 including myself that experience that exact same problem but VW has yet to extend the recall to our years. As of December 2023 the us transportation authority opened a probe into Volkswagen for not extending the recall. I am very frustrated over this because this can be close to $2000 in repairs. I should not be held financially responsible for a faulty pump that should have been recalled from the manufacturer.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11558501,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2023","dateComplaintFiled":"12/05/2023","vin":"3VW4T7AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"Large amount of fuel dumped onto road from right rear side of car at stop light. Police stopped me and asked me get a tow and no longer drive. 1st garage said it might be faulty fuel pump, and only VW dealer can replace. towed to VW where they replaced the whole fuel assembly.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11552952,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2023","dateComplaintFiled":"11/01/2023","vin":"3VW547AU9HM","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire.  Verified at Volkswagen dealership.    No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11548647,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2023","dateComplaintFiled":"10/06/2023","vin":"3VW4T7AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"While driving the vehicle I noticed hesitation and lose of power on the interstate. No MIL or check engine light illuminated on the dash.  I was able to get the vehicle back to the house, but noticed a strong fuel smell coming from the car.  I walked around the vehicle looking for a visible sign of a fuel leak and saw a puddle by the rear passenger tire.  After further investigation I discovered that the fuel was coming from the air filter on my charcoal/evap canister.  I did some research and see that VW has an extended warranty out for this issue but it is not currently a recall, Fuel Tank Suction Jet Pump Limited Warranty Extension (VWP-22-2).  The safety issue is that while driving and stationary you have raw fuel and vapors on the exterior of the vehicle by an exhaust muffler and the inner fender liner absorbs some of the fuel in its fabric, so with the right circumstances could cause a vehicle fire.  Thankfully this did not happen to my vehicle but the potential for it to happen is present.  I took my vehicle to my local dealer and they diagnosed this issue but because my vehicle has a salvage title they will not cover the cost for the repairs, even though the reason that my vehicle has a salvaged/total title has nothing to do with the fuel/emission/evap system, so I will be doing the repairs myself.  The parts that needs to he repaired are the same parts listed in the previous recall of the earlier model of the VW GTI (Safety Recall Code 20Y6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11547266,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2021","dateComplaintFiled":"09/29/2023","vin":"3VW217AU9HM","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle would not take in fuel from the gas pump. Fuel would leak from the rear, passenger side of the vehicle. Dealer replaced Fuel Tank, ACF Valve and Evaporative Emission Canister to fix the problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11546976,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"09/27/2023","vin":"3VW217AU2HM","components":"AIR BAGS,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11546483,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2023","dateComplaintFiled":"09/25/2023","vin":"3VW217AU3HM","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Vehicle EPC light comes on dash. OBD code is \"P00AF00 - Turbocharger Boost Control \"A\" Module\". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11542548,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2023","dateComplaintFiled":"09/04/2023","vin":"3VW217AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"While on a road trip we noticed that the car was missing slightly on steep hills, and we attributed it to needing new spark plugs. When we filled with gas later, we noticed it clicking off as full sooner than it should have. The next day we could not get more than a gallon in it, and gas pooled in the neck of the tank and started oozing out around the rear bumper and on to the ground. It was clearly unsafe to drive in that condition. We took it to a nearby mechanic where we were visiting and he diagnosed it as a failed EVAP that he couldn't replace because it's integrated into the tank, and he didn't do that kind of major work on VWs. Found another mechanic and he disassembled the fuel system to discover that the baffles in the gas tank had collapsed, the charcoal filter was destroyed, the fuel pump and simmy valve were broken. All will have to be replaced at a cost of about $4500. (No documentation yet--still in the shop, and I haven't yet been able to get through to VW.) No check engine or warning lights ever came on, and the damage was sudden and instantaneous, with no cause (never been in a wreck in this car, always use factory-recommended fluids and fuel). No mechanical problems until this, and it seems there are many reports of Golfs 2016-2018 having this same problem at 5 years, so it's clearly a defect. This needs to be a recall! Thanks.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11536956,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/07/2023","vin":"3VW447AU8HM","components":"SEAT BELTS","summary":"Rear passenger seat buckle does not latch and thus at least one seat belt cannot be used. Buckle failed on its own. No accident or other incident was done to the buckle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11537018,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2023","dateComplaintFiled":"08/07/2023","vin":"3VW547AU0HM","components":"FUEL/PROPULSION SYSTEM","summary":"Tried to put gas in tank and the pump at the gas station kept shutting off. Pulled over to refuel at another gas station and had gas leaking out of the side of my car, above tire on rear passenger side and next to exhaust. Inside of the car filled with strong odor of gasoline. Extremely dangerous having fuel pouring out of the side of the car while vehicle was moving. Volkswagen issued a recall for this issue on the 2015 and 2016 vw gti models due to the suction pump getting stuck inside the gas tank and they need to do the same for the 2017 models. Having to pay out of pocket to fix this issue and its going to cost over $3,500.00. Local dealership saying I need to replace the entire gas tank to fix the issue. Vehicle has roughly 72,000 miles on it. No warning lamps or messages from the vehicle while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11535411,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2023","dateComplaintFiled":"07/31/2023","vin":"3VW547AUXHM","components":"FUEL/PROPULSION SYSTEM","summary":"Driving I noticed the power getting cut intermittently. This happened for a couple days. When I parked the car there was a smell of fuel. Looked at the rear of the car and there was a massive puddle of fuel on the ground at the rear passenger side. Left car outside house for safety reasons. Incredibly dangerous. No warning lights, just a very strong smell of fuel.  Scheduled to take vehicle to dealer as there is a recall on the suction pump for the fuel system for models 15-16. It appears this is an issue in other models as well.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11534630,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2023","dateComplaintFiled":"07/26/2023","vin":"3VW217AU0HM","components":"FUEL/PROPULSION SYSTEM","summary":"One day after a fuel fill-up, during hot weather, upon returning home my wife noticed the smell of gasoline when exiting my vehicle. Then she saw a steady stream of fuel pouring onto the ground just behind the passenger-side rear tire. She immediately got back in the car and drove it back out of my garage, onto our gravel driveway. The fuel continued running out of the wheel well, from a location approximately below the fuel filler door, for several minutes. After I opened the fuel filler cap there was a hissing sound, then the fuel leak appeared to stop. I called my local VW repair shop, who advised us to get the car towed to them, and NOT to drive it. The next morning it was towed to that shop. It took them a couple of days to get to our car, and they diagnosed that fuel had filled the charcoal canister, and presented us with a repair estimate of approximately $5,000. That included replacing the charcoal canister, the entire fuel tank, and several other related parts. After doing some research online, I believe this incident resulted from failure of the fuel tank suction pump, which was the subject of VW recall 20Y6, dated 12/21/2016. Apparently the same fuel suction pump continued to be used in the 2017 model year Golf. My online research revealed that this problem continues to occur with VW Golfs of model year 2017 and even later.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11533709,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2023","dateComplaintFiled":"07/21/2023","vin":"3VW5T7AU7HM","components":"FUEL/PROPULSION SYSTEM","summary":"Gasoline was leaking profusely out the back of near the right rear tire well.  I had it inspected by Camelback VW (Dealer) and they said the fuel tank failed.   The car has 55.8k miles on it, bought in December of 2017.   Having the fuel leak out was eye opening along with the repair bill of $3967.79  from what I understand, the fuel tank has a molded pump in it, that failed, which caused fuel to leak out  https://www.youtube.com/watch?v=p8k48eSbgVg (not my car, but exactly what happened, gurgling and all)","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11531806,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2023","dateComplaintFiled":"07/12/2023","vin":"3VW117AU8HM","components":"SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Breaks are not fuctioning well Engine is not fuctioning well","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11530737,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2023","dateComplaintFiled":"07/06/2023","vin":"3VW5T7AU0HM","components":"FUEL/PROPULSION SYSTEM","summary":"I was driving down the highway and had power issues, pulled over once and saw nothing, drove another 15-20 miles, pulled over again, and had fuel pouring out behind the rear passenger wheel, at which point I turned off the car. I had car towed to a VW dealership and they said nothing is wrong with the car, and that there's no diagnosis. Also called VW of America and had a regional representative say they had to trust the dealer that the car is okay, and that we should keep driving the car.  However, VW has released an extended warranty notice for the fuel tank suction jet pump on this car, policy VWP-22-12, and released a safety recall (20Y6) for the 2016 GTI for a very similar issue and concern for leaking fuel starting a fire.  Despite this, the VW dealership is very unwilling to try and diagnose this fuel issue even with the warranty notice, and VW of America seems okay with this. Both have told me to continue driving the car as is.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11529296,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2023","dateComplaintFiled":"06/28/2023","vin":"3VW5T7AU6HM","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle is spitting fuel back out when refilling. After driving and the system becomes pressurized it leaks fuel out in significant amounts when attempting to refuel.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11527665,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2023","dateComplaintFiled":"06/19/2023","vin":"3VWH17AU5HM","components":"UNKNOWN OR OTHER","summary":"Sunroof spontaneously shattered while driving down the highway. No collision or impact. Sounded like a gunshot. Had to immediately pull over, remove all of the glass in order to drive it at all.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11527425,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2023","dateComplaintFiled":"06/16/2023","vin":"3VW217AUXHM","components":"ENGINE","summary":"The thermostat housing leaked all my radiator fluid across the front of the engine block. I have to refill the reservoir every 2-3 days in order to keep the coolant in the engine and to keep it from overheating.   Low coolant lights came on at a stop light, to initially alert me of the problem. There's currently a class-action suit against VW for this and it's time to issue a recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11526428,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2023","dateComplaintFiled":"06/11/2023","vin":"3VW217AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"There is a significant fuel leak from the EVAP canister, spilling gallons of fuel even with the vehicle turned off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11525140,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2023","dateComplaintFiled":"06/03/2023","vin":"3VWH17AU7HM","components":"UNKNOWN OR OTHER","summary":"Continual unidentified leak in the roof area. I've seen many reports of this same issue for the 2017 Golf Alltrack, specifically on incline.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11523521,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2023","dateComplaintFiled":"05/23/2023","vin":"3VWH17AU9HM","components":"UNKNOWN OR OTHER","summary":"MY CAR HAS 16500 MILES AND THE PANAROMIC ROOF DRAINS ARE NOT WORKING PROPERLY AND WATER LEAKED INTO THE BACK OF CAR.  I DID NOT KNOW THERE WAS WATER IN THE CAR UNTIL I LOOKED INTO THE SPARE TIRE COMPARTMENT WHICH HAD QUITE A BIT OF WATER IN IT.   THEN I SAW THAT THE HEADLINER WAS STAINED IN THE REAR OF THE CAR.    THIS IS A HAZZARD BECAUSE THERE ARE WIRES IN THE WELL FOR THE STEREO SYSTEM AND COULD HAVE CAUSED ELECTRICAL PROBLEMS FOR THE VEHICLE.   THIS NEEDS TO BE ADDRESSED.   IT IS NOT UNDER WARRANTY.   IT IS GOING IN FOR REPAIR END OF JUNE (EARLIEST APPOINTMENT THAT IS AVAILABLE).","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11519371,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2023","dateComplaintFiled":"04/28/2023","vin":"3VW5T7AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"Found vehicle was leaking gas from the passenger rear wheel well throught the liner. Had it inspected by a coworker for the issue and we deemed it was the charcoal canister at first. I ordered a new one and replaced it but concern persisted. Spoke with a former vw technician who got into contact with current technicians who stated to replace the gas tank. Had it inspected at a different location and they found the new charcoal canister, vent valve and purge valve filled with fuel and that they would need to replace them and rediagnose to find if it is one of the valves or a different issue. Decided to see online if others were having the same issue and found that others with the mark 7 golf gti (17)are having the same issues (that a recall was put out for the 2015-16 gtis). This happening is a hazard due to a possible thermal event. The vehicle is at higher risk to catch fire due to this. My vehicle is readily available to be inspected","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11516400,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2023","dateComplaintFiled":"04/10/2023","vin":"3VW547AU3HM","components":"STRUCTURE","summary":"2017 VW GTI, incredibly common issue of the sunroof surround cracking and allowing water to leak into the electrical components and headliner of the vehicle. VW does not care to admit fault on this even though there are hundreds of documented cases about this issue. Less than a year out of warranty and now dealing with potential mold issues or worse, an electrical shortage problem that could cause a fire. Not sure how this can be seen in hundreds of cases from VW owners and they haven\u2019t done anything about it. Major issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11513185,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2023","dateComplaintFiled":"03/22/2023","vin":"3VWH17AU3HM","components":"VISIBILITY","summary":"The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that while adjusting the passenger's side rear-view mirror, the mirror glass suddenly detached from the housing, fell on the ground and shattered. The local dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 92,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11512060,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2023","dateComplaintFiled":"03/15/2023","vin":"3VW547AU0HM","components":"FUEL/PROPULSION SYSTEM","summary":"There is a problem with the fuel system in the tank region that effects the PCV valve, Charcoal cylinder and fuel tank cause a build up of pressure in the system that causes the vehicle to leak gas vapor and not be able to fill with fuel. There was a similiar issues with the 2015/2016 models and the PCV valve. The vapor build up is extremely dangerous as it could ingnite causing boldily harm or even death.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11510454,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2023","dateComplaintFiled":"03/06/2023","vin":"3VWM17AU3HM","components":"ENGINE","summary":"Turbo wastegate actuator arm seized casing turbo failure. Wastegate stuck in the semi-open position.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11505083,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2018","dateComplaintFiled":"02/01/2023","vin":"3VW217AU2HM","components":"SUSPENSION","summary":"Front suspension creaking noise.  Front suspension creaking noise during suspension cycles (going over speed bumps or entering on an inclined surface) due to I believe Coil Spring not formed correctly and rubs against the perch of the strut or other issues/manufacturer defects with the front suspension.  See also technical bulletin for 2012-2019 Passat stating similar issues: https://static.nhtsa.gov/odi/tsbs/2019/MC-10155776-9999.pdf  I had originally reported a creaking noise to the dealer service center while my vehicle was still under warranty. The dealer claimed it was not able to recreate the sound, which I believe to be a false statement as it is very easy to recreate as it occurs every time I pull into my driveway or go over a speed bump. I stated this at the time however I suspect they didn\u2019t want to replace under warranty or take ownership of the defect / recall.  My vehicle is available for inspection upon request. I have not sought a second opinion from an independent service center yet.  I believe this poses a safety concern for both myself and many others. It continues to creak because VW refuses to admit there is a problem. Please help, thank you!","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11504304,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2023","dateComplaintFiled":"01/29/2023","vin":"3VWH17AU4HM","components":"ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL","summary":"This is the second time since November 2022 that our clock spring has failed. While it's broken the driver has no airbag, horn, or usability of controls on steering wheel. This is a huge saftey concern especially driving in winter conditions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11502182,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2023","dateComplaintFiled":"01/17/2023","vin":"3VW4T7AU2HM","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Car will stutter and stall. Usually after multiple short trips (5 stops and starts) in a short period of time (2 hours).  1 min/1000 gauge is fluttering around 0.75 on gauge when stopped. When car stalls it can be when pulling out at a stop sign. It will stall when gas is applied and then I need to coast around a corner.  Occasionally the car will stall out when driving between 20 and 30 miles per hour.  When this happens it is extremely dangerous because I am driving in traffic and need to pull over to the side of the road. I had this problem fixed at the dealership once before in 2021 and it cost $559.08 then.  I was told at the time that gas sometimes has sediment in it and I should not get gas at grocery store pumps where the price is lower.  I should stick to better gas stations. I now am getting my gas at the same two better places all the time hoping that the problem wouldn\u2019t happen again. The problem started two weeks ago and is following the same pattern.  I scheduled a service appointment again for them to check my car but it never displays any codes and it is difficult for them to recreate the stalling. My car is almost at 85,000 miles when my warranty runs out.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11498054,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2022","dateComplaintFiled":"12/19/2022","vin":"3VW117AU1HM","components":"UNKNOWN OR OTHER","summary":"The sunroof glass exploded while driving. Shattered glass had the potential to fall into the vehicle had the sun shield not been closed. Shattered class could fly out onto the road causing hazards to other motorists. The sunroof has not been inspected yet. No warnings or symptoms prior to failure.   While driving, a loud explosion was heard coming from the top of the car. When inspecting the top of the car it was noticed that the sunroof had been shattered along the seal. No signs of impact from projectiles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11496908,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2022","dateComplaintFiled":"12/10/2022","vin":"3VWH17AU1HM","components":"SUSPENSION","summary":"Car developed a knocking sound from the front-left which occurred during any movement of the suspension, i.e. from all minor perturbations of the road surface rather than major dynamic actions such as breaking or steering. The dealer diagnosed worn out sway bar bushings. They replaced these (and potentially other suspension components - work details from the invoice can be provided upon request) but discovered during their work that the entire front subframe had failed with a major crack. Details can be seen in the attached photos (taken by the VW dealership - Ourisman of Bethesda, MD). I authorized the replacement of the front subframe with OEM components, at a cost in excess of $2000. I have owned the car from new (first registered in January 2018) and it has ~43,000 miles. The car has never been involved in an accident and has been used as family transport on standard road surfaces / driving conditions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11496535,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2022","dateComplaintFiled":"12/08/2022","vin":"3VW447AU1HM","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"This is related to VW recal 37M2. My VIN is not in the recall list, but it has the exact same issue with the shifter assembly. The car does not recognize when the transmission is placed in Park. Unable to lock doors","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11495771,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/02/2022","vin":"3VW447AU6HM","components":"UNKNOWN OR OTHER","summary":"There is a piece of trim near the gear selector in the interior that separated to reveal a sharp edge that caused a severe cut on my hand.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11493720,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2022","dateComplaintFiled":"11/15/2022","vin":"3VW447AU1HM","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"My car started sputtering randomly while I was driving and loosing power. Then when I tried to gas up my car, the car wouldn\u2019t accept the gas. When I got home, gas started overflowing out of the tank all into my garage. It also soaked the whole wheel well with gas. There was no check engine line that came on. There is a current recall for this same issue which VW said is a suction pump problem on other GTI\u2019s but not my car. There are tons of over videos on Facebook/YouTube of the exact same thing happening to them. I had the problem fixed at the dealer but it cost 3500 dollars. I still have all the receipts from the repair cost and I would like to be reimbursed since they expanded the recall but my car hasn\u2019t received this recall even though it is the exact same issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11493376,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2022","dateComplaintFiled":"11/13/2022","vin":"3VWH17AUXHM","components":"ENGINE","summary":"Design flaw on thermostat housing leaks causing coolant loss.  Common issue that is expensive to repair and should be recalled.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11492055,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2022","dateComplaintFiled":"11/03/2022","vin":"3VW5T7AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"The car start leaking gas, when you try to put gas won\u2019t take any gas, the car was spitting gas from the pipe where you put the gas","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11485522,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2022","dateComplaintFiled":"09/20/2022","vin":"3VW547AUXHM","components":"FUEL/PROPULSION SYSTEM","summary":"The fuel tank check valve is stuck closed. Gas backs up in the fuel tank neck and spills onto the ground.  The auto cannot be refueled and is now covered in flammable material.  Fuel may also be leaking from the EVAP canister in the passenger real wheel well.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11485047,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2022","dateComplaintFiled":"09/18/2022","vin":"3vw5t7au8hm","components":"FUEL/PROPULSION SYSTEM","summary":"The fuel suction pump failed. This is the same 20Y6 recall from the 2015-16. Symptoms are engine shuddering, and abruptly stalling. Gasoline leaking from the rear passenger wheel area.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11484804,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2022","dateComplaintFiled":"09/16/2022","vin":"3vw447au5hm","components":"STRUCTURE","summary":"Driver's door latch failed and often will not latch the door closed.  Door just bounces off the door frame lightly.  Occasionally I've missed that this has happened and started driving with the door unlatched.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11484535,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2022","dateComplaintFiled":"09/14/2022","vin":"3VW447AU8HM","components":"FUEL SYSTEM, GASOLINE","summary":"Fuel will not fill. EVAP system to fail.  Car stalls after trying to fill with gas.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11483955,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2022","dateComplaintFiled":"09/12/2022","vin":"3vwh17au0hm","components":"ELECTRICAL SYSTEM","summary":"Passenger window (front) and locks not working. Suddenly stopped working on my low mileage car. The wire harness had to be replaced. Similar recall for the VW Atlas that would also effect the airbag because of corroded wire contacts. Brought to VW dealer and they determined (after 2 weeks) the wire harness had to be replaced.  Not functioning doors and locks and possible airbags are a huge safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11480048,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2022","dateComplaintFiled":"08/18/2022","vin":"3VW4T7AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"1. What component or system failed or malfunctioned, and is it available for inspection upon request?  The fuel tank, along with several related valves  2. How was your safety or the safety of others put at risk? The issues with the fuel tank caused gasoline to steadily leak out of the fuel tank. This leak occurred both when the vehicle was stationary and in motion.     3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and confirmed by both an independent repair shop and by a Volkswagen dealership   4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by a Volkswagen dealership  5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lights or messages prior to the incident occurring","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11478485,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2022","dateComplaintFiled":"08/09/2022","vin":"3VW447AU6HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen GTI. The contact stated upon pulling into a parking spot, the vehicle started sputtering. There was no warning light illuminated. The contact pushed the vehicle into the parking spot. The contact noticed that gas was leaking from the fuel tank onto the ground. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 22,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11477257,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2022","dateComplaintFiled":"08/02/2022","vin":"3VWH17AU6HM","components":"AIR BAGS","summary":"Airbags, horn, cruise control and all other functions related to the steering wheel suddenly stopped working. Volkswagen has diagnosed the clock spring is defective and needs to be replaced. I\u2019ve been quoted $712.00 for this repair. The replacement part is also on backorders with no clear indication of when it will arrive. Volkswagen will not supply a loaner car or any rental assistance and insists their customers drive a car without function airbags or a horn. This  is a well known issue for Volkswagen and is a major safety concern for anyone who owns one of their vehicles. It needs to be addressed and fixed ASAP!","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11476600,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"07/29/2022","vin":"3VW217AU3HM","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Volkswagen Golf. The contact stated while driving approximately 25 MPH, the vehicle started jerking with the check engine warning light illuminated. The contact parked the vehicle at her residence and upon exiting the vehicle, she smelled an abnormally strong gasoline odor. The contact inspected the vehicle and saw a pool of gasoline underneath the passenger\u2019s side rear of the vehicle. The contact had the vehicle towed to a dealer, who diagnosed that the breather valve inside the fuel tank had failed. The dealer determined that the fuel tank, fuel lines and charcoal canister needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 66,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11475578,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2022","dateComplaintFiled":"07/24/2022","vin":"3VW217AU3HM","components":"FUEL/PROPULSION SYSTEM","summary":"I noticed that I was unable to fill the gas tank: the pump kept stopping as though the tank was full and would overflow from the fuel tank. The car was also driving sluggishly, particularly at slower speeds and gear changes. One day later, I noticed fuel pouring out of the right/passenger side rear bumper area. Purchased in 2017 and it only has 40K miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11475466,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"07/23/2022","vin":"3VW4T7AU4HM","components":"POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"I am resubmitting a previous complaint as I have learned and experienced more problems with the vehicle since my initial complaint. My 2017 VW GTI only has 57K miles and I have been taking it to the dealer for proper and timely maintenance. My fuel system is showing signs of failure. Based on research I have been doing online ( I could be wrong) it seems the Volkswagen golfs have a part inside the gas tank that fails and starts causing a safety hazard. My gas tank builds up pressure and literally expels gas out from somewhere. I started finding a small pool of fuel behind my car when I park at work or at home. I have since parked my vehicle and will be taking it into the dealer for inspection and repair. I read online that the 2015 models have had a recall for a part called a \u201csuction pump\u201d in the gas tank. I think it is safe to assume that my 2017 is having the same issue as the 2015s. Although my year make and model has not had a recall for the unsafe issue. My car is not safe to drive currently. I cannot put gas into the tank, it throttles down and up sporadically and it literally burps and expels gas from somewhere under in the back of the vehicle and the refueling neck. Please look into this issue as I am not the only person who has experienced this. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11475400,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2022","dateComplaintFiled":"07/22/2022","vin":"3VW547AU0HM","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"The 20Y6 recall for VW Golfs is exactly what my 2017 VW Golf GTI experienced. I am surprised the 2017 model year is not included. I did not feel safe driving my car with a failing fuel suction pump causing engine issues in traffic. When I finally made it home there was smoke coming out of my exhaust and fuel spilling out of the rear passenger wheel well.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11474307,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2022","dateComplaintFiled":"07/16/2022","vin":"3VW4T7AU4HM","components":"FUEL/PROPULSION SYSTEM","summary":"I literally cannot pump gas into my 2017 Volkswagen Golf GTI. The automatic shutoff on the gas pumps are triggered not long after I start pumping gas.if I try to force it, the gas will overflow and spill even though my tank is no where near being full.  I read online about 2015/2016 models having a recall about this same exact issue. I\u2019ve come across many other 2017 GTI owners online who are having the same issue. They say it could be the evap canister or fuel suction pump failing and preventing the gas tank from being filled. I have an appointment with the dealership on Monday to have it checked but I would like to make you all aware that this car is also having the same issues that a previous year did. Thanks","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11467619,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2022","dateComplaintFiled":"06/05/2022","vin":"3vwh17au9hm","components":"ELECTRICAL SYSTEM,AIR BAGS,BACK OVER PREVENTION","summary":"Bought the car from autonation in October 2021 and had condensation wet dog smell. Car was garaged until 4/2022 at which time I noticed headliner stains and water coming into wheel well, called dealer was advised to check drain tubes. I cannot. More rain more issues. Care warning lights all came on including airbag. Car has 38150 miles. VW refusing to cover under recall. Wants me to file insurance claim. Dealer did not acknowledge mold headliner issues until I called back after picking up the car.  PANORAMIC SUNROOF LEAKS. HEADLINER I AND CARPET IS BADLY STAINED WITH VISIBLE MOLD GROWTH. PILLAR STAINING AS WELL. WATER LEAKS FROM DOME LIGHT AND SUNROOF CONTROL BUTTONS. WATER ALSO LEAKS INTO FOOT WELL. TAKEN TO TWO DIFFERENT DEALERSHIP WHO HAVE SAID THAT IT IS LIKELY THE SUNROOF DRAINS ARE BLOCKED BY DEBRIS AND REPAIR WOULD NOT BE COVERED BY WARRANTY. THERE IS NO WAY FOR THE CONSUMER TO ACCESS THE SUNROOF DRAINS TO KEEP THEM CLEAR, PARTICULARLY THE REAR DRAINS, WHICH ENTAILS DISMANTLING PART OF THE CAR. THIS IS A KNOWN ISSUE WITH MANY REPORTED COMPLAINTS BY OWNERS WITH A TECHNICAL SERVICE BULLETIN BEING ISSUED. PLEASE ENCOURAGE AN INVESTIGATION","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11467645,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2022","dateComplaintFiled":"06/05/2022","vin":"3VW5T7AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"Unable to fill gas in the tank - pump clicks off after only a couple of seconds.  Upon trying again, car began to \"belch\" up a whole volume of gas - note this without the gas filler inserted.  Also, when driving on the highway, car bucks and surges and feels like it is losing power.  All of these symptoms are identical to reported 2015 and 2016 MY VW Golf and GTI cars for which a recall was issued for a valve installed inside the fuel tank.  I believe my car has the exact same issue but is not covered by the recall - looking at a $4K fix.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11466014,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2022","dateComplaintFiled":"05/24/2022","vin":"3VW217AU1HM","components":"ENGINE","summary":"absurd oil consumption.   I have never experienced a vehicle burning oil like VW golf. The vehicle manual states to check the oil every time filling the gas and it is normal for VW golf to burn oil. That said, I have owned more than ten cars in my lifetime, and I have never experienced an engine burning more than a quart every 700 to 1000 miles. I did not have any issues until ~35K miles. After hitting ~35K, I started experiencing the problem. VW service states to do the oil change every 10K, which if I wait, the engine will be toast. I have topped off at almost 10 to 13 quarts of additional between the oil change, i.e., between 10K change  I am not sure what kind of complaints NHTSA has received, but I find many owners having similar issues doing google search. It seems VW is getting away with significant flaws with their engine burdening VW owners with the cost of additional oil and flawed design engine minimal lifetime. I will appreciate it if your organization looks into this issue and has VW take responsibility.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11465326,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2022","dateComplaintFiled":"05/19/2022","vin":"3vw5t7au7hm","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle experienced copious amounts of gasoline leaking from behind the right rear tire. Further inspection indicates the fuel is being pumped out through the evap carbon canister. Researching the NTHSA information indicates the problem to be identical to the suction pump issue on both 2015 and 2016 VW GTI models that use the same gas tank (Volkswagen's numbers for this recall are 20Y6 and 20Y5): : NHTSA Campaign Number: 16V647000 Manufacturer Volkswagen Group of America, Inc. Components FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING Potential Number of Units Affected 110,042  51MB MP4 video file of issue available but system will not allow me to upload video files","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11462854,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2022","dateComplaintFiled":"04/30/2022","vin":"3vwh17au7hm","components":"UNKNOWN OR OTHER","summary":"Whenever you put the car in park and take your foot off the brake the car will roll a little.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11460207,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2022","dateComplaintFiled":"04/08/2022","vin":"3VW217AU6HM","components":"AIR BAGS","summary":"Clock Spring failure, air bag error, loss of horn and steering wheel button controls such as cruise control.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11458954,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2021","dateComplaintFiled":"03/30/2022","vin":"3VW447AU8HM","components":"ENGINE","summary":"Thermostat Housing Issue and Coolant Loss","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11458345,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2022","dateComplaintFiled":"03/25/2022","vin":"3VW217AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"About 2 months ago I was driving my car (VW GOLF 2017 / 32,000 miles) and when I parked it I notice that it smelled like gasoline (no warning lamps / messages were displayed). I brushed it off thinking it was another car until it happened again. I took it to an independent service center where they informed me that the car's gasoline tank broke and it could have potentially caused a fire. He also mentioned that he had a few cases just like this one;  The car was only inspected by this mechanic.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11454485,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"02/26/2022","dateComplaintFiled":"02/28/2022","vin":"3VWM17AU6HM","components":"UNKNOWN OR OTHER","summary":"Gear Shift trim piece chrome plating splits and lifts up. This part caused a laceration on my finger from the fingernail to 1st knuckle.   Related Reference :: Service action 347J - Gear Shift Cover Trim::   This applies only to GTI and needs to apply to Golf in general","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11453632,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2022","dateComplaintFiled":"02/23/2022","vin":"3vw217Au2hm","components":"ENGINE","summary":"Yes my concern is the water pump that is made out of plastic which is notorious to fail at low miles. My car only has 64k on it. This water pump was not build well and VW really should designed a better one. To replace this pumps are costly and its guarantee it will not be needed to be fixed again in a short time. My pump will cost me around $ 1700 to repair. These pumps are a ticking time bomb waiting to happen.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11453005,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2022","dateComplaintFiled":"02/19/2022","vin":"3VW217AU6HM","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Forward collision warning malfunction made the safety feature become safety issues.  I have to turn it off before I drive. Otherwise it automatically preforms hard break/ stop for no reasons, no matter how how fast am I driving, where and when. Even pulling out from parking lot w/ 5/10 mph at midnight when there is absolutely no one and nothing around or on the middle of the highway w/ 60mph in the afternoon.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11449598,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2022","dateComplaintFiled":"01/31/2022","vin":"3VW447AU2HM","components":"POWER TRAIN","summary":"My car started to loose coolant around 50K. This is a common problem for MK7 Golf which is usually caused by failure of the waterpump housing. VW is aware of this issue since 2016 but never addressed this problem. I request a formal investigation of this issue and demand VW to recall the vehicles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11448469,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2021","dateComplaintFiled":"01/22/2022","vin":"3VW217AU0HM","components":"FUEL/PROPULSION SYSTEM","summary":"In December 2021, my fuel gauge read empty, so I stopped at a gas station near the Honolulu Airport and VW Honolulu dealership. As I was pumping the gasoline, it began overflowing from the top of the tank, although I had just started pumping. I immediately removed the pump which is when gas began leaking out of the bottom of the tank, like a faucet. Luckily, I was right by the dealership, and was able to make it there without anything dangerous happening. After assessing my vehicle, the VW technicians said there was an internal issue with a faulty fuel tank. They said this issue was not something that I caused. Attached are the invoices and notes provided by the technicians.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11446531,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2021","dateComplaintFiled":"01/06/2022","vin":"3VW547AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"Fuel leaking out of rear passenger side bumper close to exhaust. VW Dealer believes related to suction pump failure located in the fuel tank. Same issue as detailed in Safety Recall Code: 20Y6 for 2015 and 2016 VW GTI models, but no recall issued for 2017. Component has not been removed from car and can be inspected when needed.   Fuel leaking out of vehicle near exhaust components while driving - fire risk. Was notified by another motorist while at stop light of rapid fuel leak onto road surface.   Dealer has confirmed issue.  Vehicle inspected by Dealer, but component in question (suction pump from earlier recall) is internal to the fuel tank and requires disassembly. Waiting on feedback from VW corporate.  No warning lights","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11446261,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2021","dateComplaintFiled":"01/04/2022","vin":"3VWH17AU9HM","components":"ENGINE","summary":"Leaking water pump at less than 80,000 miles causing engine to overheat and become damaged.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11442725,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2021","dateComplaintFiled":"12/05/2021","vin":"3VW217AU9HM","components":"STEERING,AIR BAGS","summary":"Faulty clock spring causing passenger airbag warning and loss of steering wheel controls, ie: horn, volume, cruise\u2026","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11442323,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/13/2021","dateComplaintFiled":"12/01/2021","vin":"3VWH17AU5HM","components":"UNKNOWN OR OTHER","summary":"The aluminum trim piece around gear shift has come up from the plastic underneath.  It is the front of the trim next to where there is a charging outlet and small item storage.  When removing my phone one day, I caught my finger on the raised (delaminated) section of the aluminum and sliced my finger open.  I did not need stitches, but did use butterfly closures while it healed.  I removed the part that was sticking up so now the sharp edge is closer to the exposed plastic and not as much of a hazard.  A quick online search shows this is a fairly common problem with many people reporting a cut finger/hand.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11441821,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2021","dateComplaintFiled":"11/27/2021","vin":"3vw447au1hm","components":"FUEL/PROPULSION SYSTEM","summary":"On 10/23/2021 in the process of refueling the vehicle in question the gas pump shut off after only pumping less than a gallon of gas. Repeated attempts yielded the same results. Additionally gas would back up and flow down the over flow tube onto the ground. I tried other pumps on subsequent dates with same result. I was able to get enough gas into the tank, less than a gallon at a time, to drive the vehicle from 10/23/2021 to 11/2/2021 when the vehicle began to buck or act like it would shut off. I was able to drive home and stopped driving the vehicle on 11/2/2021. I contacted the local VW dealer and made an appointment to have the vehicle looked at on 11/16/2021. This problem isn't unique to my vehicle. There have been a lot of VW/AUDI vehicles that experienced the same or similar problems. On 11/16/2021 the dealer verified the problem I described. Dealer could not get flap to open in tank. Dealer removed EVAP canister and fuel sprayed out. Dealer replaced fuel tank, EVAP canister and other related parts. Repairs were completed and $3896.69 later vehicle runs fine. There were no warning lights to warn me of a problem. Of course, when gasoline and gasoline vapors are present there is always the possibility of damage, injury, or death. Consumer stated recall for vins were issued prior to consumer's vehicle but not his.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11441191,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2021","dateComplaintFiled":"11/21/2021","vin":"3VW217AU2HM","components":"AIR BAGS","summary":"I was driving to work today play in my steering wheel made a funky crinkling sound and then I had a warning about my airbag and no horn working now after and I didn't hit anything nor was I hit","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11441159,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/22/2021","dateComplaintFiled":"11/20/2021","vin":"3VW447AU2HM","components":"UNKNOWN OR OTHER","summary":"On 8/22/21, the aluminum/plastic trim around the gear shifter boot gave me a deep cut on my pinky finger as I removed my phone from the USB adapter. The bleeding did not stop for several hours even after applying pressure and I'm very lucky that I didn't need stitches!!! That aluminum/plastic trim is RAZOR SHARP!!! This is an extreme safety hazard for drivers and passengers and not to mention children!!! Why  Volkswagen has not issued a recall on this dangerously sharp part is appalling!!!   I take excellent care of my vehicle and normal wear and tear does not equal a razor sharp edge on a gear shifter boot. This is shoddy craftsmanship and UNSAFE for ALL drivers and passengers.  I contacted Volkswagen customer care and they asked me to send pictures of the faulty part and asked me to take it to the nearest dealership so they could assess. The VW dealership assessed the issue and advised they would need to order the part to replace. Volkswagen care agreed to a \"goodwill gesture\" to have the trim replaced free of charge to me. Fast forward to the dealer replacing the part and I receive the car back...THE TRIM IS STILL RAZOR SHARP!!!! What was the point of that exercise? Volkswagen offered zero help when I advised them of this and closed my case. THIS PART NEEDS TO BE RECALLED SO NO CHILDREN (or ANYONE) GET CUT!!! I am extremely disappointed at how Volkswagen handled this and how they have not done THE RIGHT THING and done a recall for this part. There is precedent for this happening on Volkswagen forums all over the internet!!! I at least want to document this complaint to NHTSA and to point out Volkswagen's bad business practice with this.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11438570,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2021","dateComplaintFiled":"10/28/2021","vin":"3VWM17AU5HM","components":"VISIBILITY","summary":"The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that the sunroof was leaking and allowing water to enter the cabin of the vehicle. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11437456,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/09/2020","dateComplaintFiled":"10/20/2021","vin":"3vwh17au4hm","components":"STRUCTURE","summary":"Chrome trim around the DSG shifter has peeling chrome which is razor sharp. It has cut my hand deeply and is a safety hazard to me and my family.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11436229,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2021","dateComplaintFiled":"10/10/2021","vin":"3VW217AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"Safety: Had a charcoal canister saturated with gasoline resulting in a fuel leak; gasoline was dripping down the rear right side of the car via the charcoal filter and soaking the rear fender. Raw fuel was also being pumped into the air intake of the engine (where air is supposed to go). Fuel tank was bulging due to the high pressure and could have cracked.  Other symptoms: Had fuel spillback while refueling, and also could not fill the tank because the handle kept clicking. Car was riding rough and jerking randomly.  Failed component: Dealer determined a faulty suction pump was causing liquid fuel to fill the charcoal canister while the car is running. This is the same part that was previously recalled in earlier 2015-2016 Golfs (NHTSA Safety Recall Code: 20Y6, published December 2016). My 2017 Golf (16k miles) was manufactured April 2017 and sold to me in October 2017. On the 2017 Golf, the suction pump is now molded inside the fuel tank in an inaccessible location and cannot be serviced; the entire fuel tank must be replaced.  Reproduction: The dealer disconnected the vent lines from the fuel tank and proved that liquid fuel was venting out of the fuel tank and into the charcoal canister via the suction pump (see attached invoice).  Inspection: The car was not inspected by the manufacturer, only the dealer.  Warnings: There were no warnings or lights. When I first noticed my car jerking, I ran my OBD-II scanner and found a code \"P0461 Fuel Level Sensor Circuit Range/Performance\" but the car did not report this to the driver (see attached image).  Rectifications: The fuel tank should be recalled, and Volkswagen should release a software update to make the P0461 code trigger a Check Engine Light.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11434613,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2021","dateComplaintFiled":"09/28/2021","vin":"3vw217auxhm","components":"FUEL/PROPULSION SYSTEM","summary":"My 2017 golf is 21,000 miles now. A gasoline leak occurred. It seems to be the same symptom as 2016 golf recall according to the report as attached. why 2017 golf is not covered for recall? In fact, gasoline leaked onto the street, which was a very dangerous situation. We can provide a video on this matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11432701,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2021","dateComplaintFiled":"09/13/2021","vin":"3VWH17AU5HM","components":"STEERING,SUSPENSION,WHEELS","summary":"The vehicle had been making mild clunking noises for some time (at least 2.5 years) during some combinations of turns/bumps.  When took to mechanic in January 2020, the sound would not reproduce during test drive, so problem was not diagnosed.  Clunking sound became more pronounced over time, until on 8/27/21 while driving a neighborhood road, there was a loud clank, as if some metal part came loose.  Then there was very loud clunking, as if a metal part was knocking around loose - more pronounced when turning or going over bumps.  Upon inspection by a mechanic later in the day, the sway bar had come loose due to one of the bolts on the driver side sway bar bracket had come out.  Both this mechanic and later, the Volkswagen dealer mechanic, said this was very odd, since they normally only see sway bar damage when a car has been in an accident.  My car has never been in any kind of accident.  Sway bars  help ensure a vehicle doesn\u2019t roll too much when handling turns. Aside from safety, sway bars help prevent lopsided wheel alignment and work to maintain an overall better grip on the road.  A faulty sway bar puts the vehicle at risk for rolling during turns.  My belief is that there was something faulty about the sway bar mounting bracket or bolt which explains the mild clunking I heard prior to deterioration (more frequent clunking) and ultimate failure (on 8/27/21).  I have a write up of the inspection and repair from the dealer.  I also have photos from the dealer prior to the repair.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11432063,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2021","dateComplaintFiled":"09/07/2021","vin":"3VW217AU0HM","components":"ENGINE","summary":"My 2017 VW Golf has been leaking oil and coolant. It was taken to a VW dealership where the problem was diagnosed as a leaking auxiliary bracket gasket behind the thermostat housing. The service advisor told me that the car could randomly undergo a catastrophic loss of power if the component were to totally fail. He advised me not to drive the vehicle due to this possibility and the safety issues involved with abrupt loss of power, especially at highway speeds. I requested that this component be repaired under the VW Powertrain Warranty which is still in force for my vehicle but this coverage has been denied by VW Customer Care.  The car continues to leak but has not yet lost power. I am concerned that this is a major safety issue for my car. The car is available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11428661,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2021","dateComplaintFiled":"08/11/2021","vin":"3VW547AU9HM","components":"ENGINE","summary":"Issues with thermostat housing: the part fails, causing a slow coolant leak. Coolant light eventually comes on.  I bought my car in fall 2016. Issue first occurred and was diagnosed and fixed by dealer under warranty in April 2020. It has now (August 2021) reoccurred and has been diagnosed again by the dealer as the same issue.  This should be a lifetime part. I should not have had to replace this part twice within a little more than a year, on a car that is just about five years old.  Safety issue: possibility of sudden failure/overheating that might leave the driver stranded by the side of the road.  Numerous others have reported this issue occurring repeatedly; please see https://www.reddit.com/r/GolfGTI/comments/drna5m/mk775_thermostat_housing_issue_and_coolant_loss/   VW has also settled a class action on a similar issue on an older generation of cars (Coffeng, et al. v. Volkswagen Group of America, Inc.)   A class action involving the current generation of cars is currently in progress (Zhao, et al., vs. Volkswagen Group of America, Inc., et al.).","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11428113,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2021","dateComplaintFiled":"08/06/2021","vin":"3VW217AU6HM","components":"VISIBILITY/WIPER","summary":"Panoramic sunroof drains leaked water into passenger compartment down the A pillar on the drivers side. Leak was intense and occurred during rain, even light rain or mist. Material covering the A pillar was soaked through, and water droplets were dripping from the pillar onto the driver and dashboard. Water soaked the gauge cluster electronics and airbag contained within the A pillar.   The electronics continued to operate, and water did not immediately cause them to malfunction. No warning lights illuminated. The windshield would become foggy any time there was moisture outside and visibility was severely reduced even when using the defroster.  This occurred for the entire length I owned the vehicle, even after multiple drain cleanings at a dealer/ technician, and inspections at a Volkswagen dealer.  Volkswagen and the dealer I purchased the used vehicle from  were uncooperative in fixing this problem, which began within weeks of my vehicle ownership. Volkswagen dealer service department admitted this is a known issue. I took the vehicle to be inspected and repaired, which did not fix my issue after multiple attempts. I have since sold the vehicle with the known defect at a large loss because I was afraid for my safety and the safety of my family.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11426634,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2021","dateComplaintFiled":"07/27/2021","vin":"3VW217AU9HM","components":"UNKNOWN OR OTHER","summary":"warning lights sporatically turning on indicating failure to communicate with TPMS, ABS/ Stabilization control (ESC), Airbag and front collision warning (including all other drive safe support, (blind spot and rear alert). All items stop communicating with car and say they are off.  Error happens after heavy rain, leak detected around sunroof. Warning lights / issues disappear after some time.  55000 miles, 2017 VW golf.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11426639,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2020","dateComplaintFiled":"07/27/2021","vin":"3vw217au6hm","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Front and rear radio speakers are not sealed properly leading to rain leaking into the floor and body of the car. This has been reported significantly and frequently online. VW will fix my car for approximately $4500.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11426388,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2021","dateComplaintFiled":"07/25/2021","vin":"3VWH17AU7HM","components":"AIR BAGS","summary":"Heard an odd clicking sound when turning right. Next time driving, turned steering wheel to make wide turn and suddenly several indicator lights came on: transmission error, airbag,  cruise control.  Concerned about airbag safety, and very concerning to have several issues come up instantly.   Will bring vehicle to VW authorized dealership for service, will diagnose/confirm then.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11425017,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2021","dateComplaintFiled":"07/15/2021","vin":"3VWH17AU9HM","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"While driving in light, medium or heavy rain, water makes it into the front and back of the cab of the vehicle.  When it comes in through the front water drips on my wife while driving which is distracting.  When it comes in through the back the humidity builds and fogs the windows which makes it unsafe to drive.  My local VW service center tells me the drain tubes are clogged.  I have taken my vehicle in five times for clogged drain tubes.  Our service advisor Robert Dominguez confirmed the problem.  Our service technician Paul Macfarland inspected the vehicle and components.  There were no warning lamps, messages or other symptoms prior to the failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11415615,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2020","dateComplaintFiled":"05/07/2021","vin":"3VW447AU7HM","components":"FUEL/PROPULSION SYSTEM","summary":"THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS PARTICULAR MAKE AND MODEL. I NOTICED IT BY SMELL AT FIRST, BUT DIDN'T INVESTIGATE UNTIL I NOTICED A SIGNIFICANT DECLINE IN MY FUEL LEVEL OVERNIGHT, WHILE PARKED. ONCE I BEGAN TO INVESTIGATE I NOTICED A FUEL LEAK NEAR THE FUELING DOOR AT THE REAR PASSENGER SIDE OF THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11407718,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2021","dateComplaintFiled":"04/12/2021","vin":"3VWH17AU4HM","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"LEAKING SUNROOF IS RUINING INTERIOR COMPONENTS, INCLUDING HEADLINER. MULTIPLE FIXES AND SERVICE BULLETINS COVERED UNDER WARRANTY HAVE NOT BEEN SUCCESSFUL. VERY CONCERNED IT'S GOING TO LEAD TO LARGER ELECTRICAL, BODY ROT, AND MOLD ISSUES, NOT TO MENTION COMPLETELY RUINING ANY VALUE THE CAR HAS. MOST RECENT PHOTOGRAPH UPLOADED WAS FOLLOWING A RAINSTORM ON 4/11/2021.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11407178,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2021","dateComplaintFiled":"04/09/2021","vin":"3VW4T7AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL TANK WOULD NOT ACCEPT REFUELING. WHEN CHECKED OUT WAS FOUND THAT TANK WAS LEAKING GAS. CAR WAS TAKEN TO THE DEALER AND THEY STATED THE CAR WAS OUT OF WARRANTY AND ACKNOWLEDGED THE FUEL TANK WAS LEAKING GASOLINE. THE CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT OF ANY TYPE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11406710,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2021","dateComplaintFiled":"04/06/2021","vin":"3VW447AU9HM","components":"ENGINE","summary":"REPLACED MY WATER PUMP 2 TIMES ALREADY. NOW I AM REPLACING THERMOSTAT HOUSING. ALL THIS UNDER 45000 MILES","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11405839,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2021","dateComplaintFiled":"03/31/2021","vin":"3VW217AU8HM","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT TOOK THE VEHICLE TO GANLEY BEDFORD IMPORTS (250 BROADWAY AVE, BEDFORD, OH 44146) WHERE IT WAS DIAGNOSED WITH A SUN ROOF DRAINAGE PIPE FAILURE WHICH RESULTED IN DAMAGES TO THE WIRES AND CONNECTORS FROM THE WATER LEAKING INTO THE VEHICLE. THE WIRES AND CONNECTORS WERE REPLACED, HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE ELECTRICAL COMPONENTS WERE NOT OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,951.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11404319,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/21/2021","dateComplaintFiled":"03/22/2021","vin":"3VW5T7AU3HM","components":"UNKNOWN OR OTHER","summary":"INTERIOR TRIM IN FRONT OF SHIFTER IS UNREASONABLY SHARP. WHEN REMOVING ITEMS, LIKE CELL PHONE, OR WALLET FROM THE STORAGE CUBBY IN FRONT OF THE SHIFTER MULTIPLE FINGERS HAVE BEEN SNAGGED AND SLICED DEEPLY. THE FIRST TIME I WAS CUT THE CUT WAS SMALL ON THE TIP OF MY RIGHT RING FINGER. BECAUSE OF THE SHARPNESS OF THE TRIM PIECE I DID NOT KNOW I WAS CUT UNTIL I NOTICED BLOOD. I ALSO DID NOT KNOW WHERE THE FIRST CUT CAME FROM. IT WAS ONLY WHEN I WAS CUT 2 MORE TIMES, BOTH DEEPER AND WITH MORE BLEEDING THAT I REALIZED WHAT WAS CUTTING ME AND WHY IT WAS HAPPENING. IT IS TOO EASY FOR FINGERS TO GET CAUGHT ON THE UNDERSIDE OF THE \"CHROME\" TRIM PIECE AROUND THE SHIFTER WHEN REMOVING ITEMS FROM THE STORAGE CUBBY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11403092,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2021","dateComplaintFiled":"03/15/2021","vin":"3VW547AU7HM","components":"FUEL/PROPULSION SYSTEM","summary":"UNABLE TO FILL GAS TANK.  FUELING AT PUMP SHUTS OFF AFTER SMALL AMOUNT OF GAS FLOW.  GAS THEN BACK FLOWED OUT OF FUEL TANK NECK ONTO GROUND.  VEHICLE EXHIBITED LOSS OF POWER SYMPTOMS AT MID-RPM ENGINE SPEED PRIOR TO FAILED FUELING ATTEMPT. SIMILAR SYMPTOMS TO 2015-2016 RECALL ON PREVIOUS MODEL VW GOLF GTI; SERVICE # 20Y6.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11403155,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2021","dateComplaintFiled":"03/15/2021","vin":"3VW447AU1HM","components":"FUEL/PROPULSION SYSTEM","summary":"COULD NOT PUMP GAS INTO THE GAS TANK. COULD INSERT THE PUMP NOZZLE INTO THE OPENING TO THE GAS TANK. WHEN TRIED TO PUMP GAS, GAS WOULD NOT GO INTO THE TANK AND SPILL OUT. THIS PROBLEM IS ALREADY A RECALL ON THE VW GTI 2015 MODEL.  VEHICLE WAS STATIONARY AT A GAS PUMP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11397212,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2021","dateComplaintFiled":"02/21/2021","vin":"3VWH17AU8HM","components":"STRUCTURE","summary":"VEHICLE WAS STATIONARY WHILE BEING WASHED. WATER LEAKING INTO THE INTERIOR THROUGH THE HEADLINER ON BOTH THE RIGHT AND LEFT SIDES BEHIND THE PANORAMIC ROOF. CONCERNED FOR MOLD, ELECTRICAL COMPONENT DAMAGE. COULD ALSO BE FURTHER SAFETY ISSUE IF THIS HAPPENS WHEN IN MOTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11396779,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2020","dateComplaintFiled":"02/18/2021","vin":"3VWH17AUXHM","components":"EXTERIOR LIGHTING,AIR BAGS","summary":"SRS WARNING LIGHT FOR UNOCCUPIED PASSENGER SEAT WOULD NOT GO OFF EVEN AFTER RESTARTING THE CAR; IT DID GO OFF WHEN FASTENED THE SEAT BEAT (ON THE EMPTY SEAT).  HEADLIGHTS AND DASH LIGHT SUDDENLY TURNED OFF TWICE; THIS HAS BEEN SEVERAL MONTHS AGO WITH NO REPEAT HOWEVER WITH COVID-19, I' PROBABLY DRIVEN ONLY A FEW HUNDRED MILES IN THE LAST YEAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11394610,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"02/04/2021","vin":"3VW117AU4HM","components":"ENGINE","summary":"LEAKING THERMOSTAT HOUSING","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11394609,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2019","dateComplaintFiled":"02/04/2021","vin":"3VW117AU4HM","components":"SUSPENSION","summary":"REAR SPRING BROKE.  DEALER REPLACED BUT SAID CAR DOESN'T QUALIFY FOR RELATED SAFETY RECALL 42J5 EVEN THOUGH YEAR OF CAR IS LISTED IN RECALL DATE RANGE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11387242,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/30/2020","dateComplaintFiled":"01/08/2021","vin":"3VW447AU2HM","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY.    MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL.    HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11378489,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2020","dateComplaintFiled":"12/08/2020","vin":"3VW447AU3HM","components":"STRUCTURE","summary":"THE PANORAMIC SUNROOF HAS BEGUN TO BECOME UNADHERED TO THE BODY CAUSING IT TO RAISE UP AND CREATE A GAP BETWEEN THE WINDSHIELD AND THE ROOF CAUSING EXCESS NOISE WHILE DRIVING. VOLKSWAGEN OF AMERICA DENIED MY CLAIM DESPITE HAVING A PENDING CLASS-ACTION LAWSUIT AGAINST MANY MODELS REGARDING THE SAME ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11377939,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2020","dateComplaintFiled":"12/04/2020","vin":"3VWH17AU3HM","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11375741,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2020","dateComplaintFiled":"11/21/2020","vin":"3VWH17AU3HM","components":"STEERING,AIR BAGS,SEAT BELTS","summary":"FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11364005,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2020","dateComplaintFiled":"10/12/2020","vin":"3VW547AU9HM","components":"FUEL/PROPULSION SYSTEM","summary":"FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL.  FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES.  THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR.  BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL.  THE CAR HAS LEAKED FUEL ON TWO MORE OCCASIONS SINCE THEN.  I'VE SINCE FOUND OUT THAT THIS IS A KNOWN ISSUE THAT VOLKSWAGEN ADDRESSED IN SAFETY RECALL 20Y6.  FAULTY ELEMENTS IN THE FUEL TANK ARE CAUSING GASOLINE TO PURGE INTO THE EVAP SYSTEM AND THEN LEAK THROUGH THE EVAP CANISTER, DOWN ONTO THE WHEEL WELL.  VW APPARENTLY MADE A BUSINESS DECISION NOT TO INCLUDE 2017 GOLFS IN THAT RECALL, DESPITE BEING IDENTICAL CARS.  A QUICK LOOK THROUGH THESE COMPLAINTS OR IN VARIOUS VOLKSWAGEN FORUMS WILL SHOW THAT THIS ISSUE IS COMMON AND POPPING UP IN MORE AND MORE 2017 CARS AT AROUND 35K MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11359910,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2020","dateComplaintFiled":"09/19/2020","vin":"3VW5T7AU2HM","components":"ENGINE","summary":"THERE IS A CONSTANT COOLANT LEAK COMING FROM THE THERMOSTAT HOUSING AND WATER PUMP AREA. IT STARTED AS A SLOW LEAK, EVERY 10,000 MILES OR SO I WOULD HAVE TO TOP IT OFF AND NOW IT HAS GOTTEN TO THE POINT WHERE I HAVE TO FILL IT BACK UP EVERY DAY. LOOKED INTO IT ONLINE AND IT SEEMS THAT NEARLY EVERYONE THAT OWNS THIS CAR HAS THE SAME ISSUE AND EVERYONE'S LEAK COMES FROM THIS AREA.THE LEAK HAPPENS AT ALL TIMES BUT IS GREATLY ACCELERATED WHEN DRIVING AND THE COOLANT SYSTEM IS RUNNING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11354081,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2019","dateComplaintFiled":"09/09/2020","vin":"3VW4T7AU5HM","components":"ENGINE","summary":"DISCOVERED COOLANT LEAK ON OIL PAN AND CONTACTED DEALERSHIP. THIS WAS DURING ROUTINE INSPECTION.  DEALERSHIP INSPECTION REVEALED A FAILED WATER PUMP HOUSING. DEALERSHIP REPLACED HOUSING, THERMOSTAT AND THERMOSTAT GASKET UNDER WARRANTY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11353616,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2020","dateComplaintFiled":"09/08/2020","vin":"3VW447AUXHM","components":"POWER TRAIN","summary":"THE VW GTI IS 4 YEARS OLD AND HAS 32,753 MILES. DRIVING THROUGH A SHOPPING PLAZA, STEAM SUDDENLY BEGAN TO RISE FROM THE HOOD. UPON PARKING AND SHUTTING OFF THE ENGINE, STEAM CONTINUED TO RISE AND THE SWEET SMELL OF COOLANT WAS OBVIOUS. COOLANT BEGAN LEAKING OUT AND FORMED A PUDDLE UNDER THE VEHICLE. NO PRIOR SIGN OF COOLANT LEAKS. VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE TECHNICIANS IDENTIFIED A DEFECTIVE WATER PUMP AND THERMOSTAT HOUSING. REPAIR WAS FIXED UNDER WARRANTY WITH THERMOSTAT 06L121111M AND WATER PUMP 06K121011C IN AUGUST 2020.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11352458,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2018","dateComplaintFiled":"09/01/2020","vin":"3VWH17AU4HM","components":"ELECTRICAL SYSTEM","summary":"THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11344021,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2020","dateComplaintFiled":"08/08/2020","vin":"3VW217AU4HM","components":"FUEL/PROPULSION SYSTEM","summary":"WHILE I WAS DRIVING, THE FUEL STARTED TO GET OUT FROM THE BOMB, LEAVING GASOLINA IN THE ROAD WITH A HIGH LEVEL OF RISK FOR A EXPLOSION. WHEN INGET TO THE RED LIGHT, THE CAR TURN OFF IN THE MIDDLE OF THE A VERY TRANSITED ROAD WITH A HIG AMOUN OF FUEL UNDER THE CAR. ADDING THAT THE TEMPERATURE WAS OVER 90 DEGREES. EVEN THOUGH THIS SITUATION HAD HAPPENED TO 3 CARS THAT DAY, THERE IS NO SAFETY RECALL FOR THIS PART OF THE CAR. THERE HACE BEEN MORE FOR THIS CASES BEFORE AND NO ACTION HAD BEEN TAKEN..","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11339536,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2019","dateComplaintFiled":"07/15/2020","vin":"3VWH17AU6HM","components":"ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER","summary":"ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING.  THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11339608,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2020","dateComplaintFiled":"07/15/2020","vin":"3VW447AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"7-3-2020: DROVE CAR IN DRIVE MODE AND SPORT MODE THROUGHOUT THE AFTERNOON, STOPPED TO TALK TO SOMEONE AND CAR SAT ON A FLAT SURFACE, IDLING WHEN SUDDENLY THERE WAS GASOLINE LEAKING OUT OF THE REAR RIGHT WHEEL WELL. PARKED THE CAR FOR THE NIGHT, HAD NO MORE LEAKAGE.    7-4-2020: DROVE TO VW DEALER/SERVICE ABOUT 20 MINUTES AWAY IN DRIVE MODE, DID NOT HAVE REPLICATION OF THE GASOLINE LEAK.    7-6-2020: VW CALLED AND SAID THEY COULDN'T REPLICATE THE PROBLEM. HE SAID THEY DROVE IT, HAD IT IDLE, PUT IT ON A FLAT AND AN ANGLED SURFACE, LOOKED AT EVERYTHING WHILE IT WAS ON A LIFT.. SAW NOTHING.    I WAS OUT OF TOWN SO I PICKED THE CAR UP ON 7-13-2020.    7-13-2020: PICKED UP CAR AND DROVE HALF A MILE TO GAS STATION TO FILL UP. CAR IMMEDIATELY WOULD NOT ALLOW FUEL TO BE ADDED, POPPING THE GAS HANDLE LEVER EVERY HALF GALLON. I CALLED VW AND HE SAID TO TRY ANOTHER PUMP. I DIDN'T HAVE TIME TO CONTINUE CHECKING SO I DROVE THE CAR, IN DRIVE MODE, AND HAD NO PROBLEM.    7-15-2020: FINALLY HAD TIME TO TRY ANOTHER GAS PUMP, HAD THE SAME ISSUE WITH CAR NOT ALLOWING GAS TO BE FILLED, POPPING GAS HANDLE LEVER AGAIN EVERY HALF GALLON. DECIDED TO TAKE IT BACK TO VW. BRIEFLY PUT THE CAR IN SPORT MODE AND FELT LIKE THE CAR WAS STARVED OF FUEL. HAD MY HUSBAND FOLLOW BEHIND ME TO VW. DECIDED TO PUT IT INTO SPORTS MODE ABOUT A MILE FROM VW AND HUSBAND CALLED ME WITHIN SECONDS TO TELL ME MY VW WAS LEAKING FUEL, VARYING FROM A STEADY DRIP TO STREAM. HALF A MILE UP THE ROAD I PULLED INTO VW SERVICE AND FUEL WAS LEGIT GUSHING OUT, CREATING A PUDDLE THE SIZE OF A SMALL BABY POOL, WERE THERE NOT A DRAIN FOR IT TO DRAIN INTO IN THE SERVICE GARAGE.    CURRENTLY AWAITING WORD ABOUT DIAGNOSIS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11338528,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2020","dateComplaintFiled":"07/10/2020","vin":"3VWH17AU8HM","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.    INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11338492,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2020","dateComplaintFiled":"07/09/2020","vin":"3VW4T7AU9HM","components":"FUEL/PROPULSION SYSTEM","summary":"AT 47,000 MILES THE VEHICLE WOULD NOT ALLOW FUEL TO BE PUT INTO THE TANK. TAKEN TO DEALERSHIP TO BE TOLD THAT THE SUCTION PUMP INSIDE GAS TANK WAS OVER PRESSURIZING THE TANK CAUSING FUEL TO SHOOT OUT OF THE GAS FILLING TUBE. THIS EXACT SAME ISSUES WAS IN THE 2015 AND 2016 MODELS AND RECALL 20Y6 ADDRESSED THEM. NOW THE 2017 MODEL IS DOING THE SAME AND THEY ARE REFUSING TO FIX THE ITEM UNDER WARRANTY. LEAVING THESE VEHICLE AT HIGH RISK OF CATCHING FIRE DUE TO FUEL BEING EXPELLED FROM THE TANK WHEN ENGINE IS RUNNING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11331893,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2020","dateComplaintFiled":"07/01/2020","vin":"3VW217AU5HM","components":"FUEL SYSTEM, GASOLINE","summary":"TL* THE CONTACT, AN INDEPENDENT MECHANIC WAS CALLING ON BEHALF OF HIS CLIENT WHO OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ON THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL WHEN THE VEHICLE WAS HOT. THE CONTACT INFORMED THE VEHICLE OWNER THAT THE FUEL TANK AND CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE OWNER CONTACTED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE OWNER WAS INFORMED BY THE MANUFACTURER THAT HE WOULD RECEIVE A CALLBACK WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,800.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11331506,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2020","dateComplaintFiled":"06/29/2020","vin":"3VW5T7AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"I AM HAVING THE EXACT ISSUE FROM THE 2015-2016 GTI SUCTION PUMP RECALL. MY CAR IS A 2017 GTI AND IS LEAKING THROUGH THE CHARCOAL CANISTER FILTER. WHEN I TRY TO FILL THE TANK IT'S CUTTING OFF THE FLOW FROM THE GAS NOZZLE AS IF THE TANK WAS FULL BUT WHEN I CHECK THE TANK IS ALMOST EMPTY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11328131,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2020","dateComplaintFiled":"06/10/2020","vin":"3VW4T7AU0HM","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GTI. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL AT A RATE OF ONE GALLON OF FUEL EVERY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CHARCOAL CANISTER AND SUCTION PUMP NEEDED TO BE REPLACED. CHAPMAN VOLKSWAGEN OF TUCSON (4500 E 22ND ST, TUCSON, AZ 85711) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11327793,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2020","dateComplaintFiled":"06/08/2020","vin":"3VW547AU8HM","components":"FUEL/PROPULSION SYSTEM","summary":"STARTED TO NOTICE A FUEL ODOR IN THE VICINITY OF THE RIGHT-REAR WHEEL WHILE THE CAR WAS PARKED INSIDE MY GARAGE. MOVED THE CAR IMMEDIATELY OUTSIDE ON MY DRIVEWAY. DROVE THE CAR ONCE OR TWICE DURING THE FOLLOWING WEEK. AS THE CAR WAS PARKED ON THE DRIVEWAY THE ODOR PERSISTED. THEN ONE AFTERNOON A PUDDLE OF GAS WAS ON MY DRIVEWAY (ABOUT ONE PINT OF LIQUID) - THE CAR HAD NOT BEEN DRIVEN IN 2 DAYS WHEN THE PUDDLE APPEARED. NOTIFIED MY LOCAL VW DEALER AND SCHEDULED THE REPAIR. THE DEALER DETERMINED THAT THE CHARCOAL CANISTER WAS FILLED WITH FUEL - ASSUMING THAT I OVERFILLED THE TANK, WHICH I DON'T BELIEVE HAPPENED. WHEN THE LEAK OCCURRED THE FUEL TANK WAS APPROXIMATELY 3/4 FULL. THE DEALER REPLACED THE LEAK DETECTION PUMP, N80 PURGE VALVE, AND THE CHARCOAL CANISTER. THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE CAR HAS 55,578 MILES ON IT AND I HAVE OWNED IT JUST LESS THAN 3 YEARS.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11324487,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2020","dateComplaintFiled":"05/14/2020","vin":"3VW547AU6HM","components":"POWER TRAIN","summary":"THE COOLANT HAS PROGRESSIVELY GOTTEN LOWER AND I BROUGHT MY CAR TO VW DEALER WHILE UNDER WARRANTY BUT THEY WANTED TO CHARGE $140 DIAGNOSTIC FEE TO PRESSURE TEST THE SYSTEM. I HAD THEM TOP OFF THE COOLANT FOR NOW BUT AFTER DOING RESEARCH IT APPEARS THAT THE THERMOSTAT HOUSING IS PRONE TO LEAKING. I WILL HAVE TO BRING MY CAR BACK SOON AND PROBABLY HAVE TO PAY TO HAVE THE COOLANT SYSTEM OFFICIALLY CHECKED BECAUSE THIS IS A SAFETY CONCERN.  I HAVE HAD THE CAR FOR ABOUT 1 YEAR AND THE COOLANT LEVEL HAS LOWERED TO BELOW THE MINIMUM LINE.  VW DEALER SAID THEY DID SEE SOME COOLANT IN MY ENGINE BAY AND CLEANED IT OFF TEMPORARILY BECAUSE I DID NOT WANT TO PAY THE $140 DIAGNOSTIC FEE AT THAT TIME.  THEY TOPPED OFF THE COOLANT AND SAID TO COME BACK IF IT DRAINS MORE AND IF I WANT TO PAY FOR THE DIAGNOSTIC TEST. MY CAR HAS 50,000 MILES ON IT AND IS UNDER WARRANTY UNTIL 60,000 MILES.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11324232,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2020","dateComplaintFiled":"05/12/2020","vin":"3VW447AU7HM","components":"POWER TRAIN","summary":"VEHICLE STARTED LOSING COOLANT AROUND 25K MILES. VISIBLE LOSS IN RESERVOIR AND COULD SMELL COOLANT AFTER DRIVING. AT 30K MILES, VISIBLE PUDDLE OF COOLANT UNDER CAR. CAR WAS SERVICED AT VW OF OCALA, FL, WHERE THEY REPLACED THE WATER PUMP, THERMOSTAT HOUSING AND RELEVANT GASKETS/SEALS. THIS MATCHES WHAT DOZENS OF OTHER VW GTI DRIVERS ARE EXPERIENCING IN THEIR CARS. 30K IS WAY TOO LOW OF MILES TO HAVE SUCH A MAJOR REPAIR DONE TO THESE CARS, AND COULD HAVE LED TO PREMATURE ENGINE WEAR/FAILURE BY OVERHEATING.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11322047,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2020","dateComplaintFiled":"04/23/2020","vin":"3VW217AU4HM","components":"FUEL/PROPULSION SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT BECAME AWARE THAT THERE WAS FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED THAT THE FUEL TANK, FUEL PUMP ASSEMBLY AND VAPOR CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11318119,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2020","dateComplaintFiled":"03/15/2020","vin":"3VWH17AUXHM","components":"POWER TRAIN","summary":"WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT.   DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED.   DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11317776,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2019","dateComplaintFiled":"03/12/2020","vin":"3VWH17AU0HM","components":"SUSPENSION","summary":"THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11317038,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2020","dateComplaintFiled":"03/09/2020","vin":"3VWH17AU9HM","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11317146,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2020","dateComplaintFiled":"03/09/2020","vin":"3VW447AU9HM","components":"POWER TRAIN,ENGINE","summary":"THERMOSTAT HOUSING LEAK CAUSES COOLANT LEAK AND LOW COOLANT WARNINGS. WAS OPERATING THE VEHICLE UNDER NORMAL CONDITIONS WHEN LOW COOLANT WARNING ILLUMINATED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11316403,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"03/05/2020","vin":"3VWH17AU6HM","components":"UNKNOWN OR OTHER","summary":"ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE.  I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE.  I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN.  THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR.  THEN THEY GOT ON THE PHONE WITH \"TECH SUPPORT\" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE.  IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE.  TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE.  I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES.  MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED.  THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11315968,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2019","dateComplaintFiled":"03/04/2020","vin":"3VW447AU2HM","components":"ENGINE","summary":"CAR SUFFERED A FAILURE OF THE THERMOSTAT AT 26837 MILES CAUSING A LOSS OF COOLANT. COOLANT ODOR WAS APPARENT SINCE THE CAR WAS NEW. THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH THIS MODEL AT LOW MILEAGE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11315880,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2020","dateComplaintFiled":"03/03/2020","vin":"3VW447AU5HM","components":"ENGINE","summary":"AFTER 55K MILES, MY CAR HAD A WATERPUMP LEAK THAT SEEMS COMMON IN THE FORUMS I ATTEND.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11307734,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2020","dateComplaintFiled":"02/07/2020","vin":"3VW5T7AUXHM","components":"POWER TRAIN","summary":"48K ON THE CAR, AND I WAS INFORMED OF THE LEAKING THERMOSTAT HOUSING THAT IS APPARENTLY KNOWN FOR GOING ON THIS CAR AS A DEFECTIVE PART: VW DID NOT TELL ME! I WAS INFORMED BY MY TECH WHO FORTUNATELY DISCOVERED THE ISSUE 1500 MILES BEFORE MY WARRANTY EXPIRED. VW SHOULD NOT CHARGE FOR THIS REPLACEMENT REGARDLESS OF MILES AS IT IS CLEARLY DEFECTIVE","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11307416,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2020","dateComplaintFiled":"02/06/2020","vin":"3VW447AU7HM","components":"ENGINE","summary":"2017 VW GTI 4 DOOR. SE TRIM.    A COUPLE WEEKS AFTER REACHING 40K MILES, AFTER DRIVING SEVERAL BLOCKS AND MAKING IT ONTO A MAIN ROAD, THE VEHICLE STALLED OUT AND DIED WHILE IN MOTION AT ABOUT 20-25MPH. THIS WAS AFTER WHAT SEEMED LIKE A VERY CLUNKY FEELING SHIFTING TRANSMISSION FOR A FEW DAYS LEADING UP TO THE CAR BREAKING DOWN. CAR SMELLED LIKE FUEL IN THE CABIN. CAR NEEDED TO BE TOWED TO VEWDEALERSHIP IN LATE HOURS OF THE EVENING.    DEALERSHIP CALLED THE NEXT DAY TO SAY THEY WERE ABLE TO TURN THE CAR ON AND DRIVE IT. NO OBVIOUS ERROR CODES ON VEHICLE AND THEY WOULD DO SOME DEEPER DIVING INTO WHAT CAN BE WRONG. THEY HELD ONTO THE CAR FOR 4 DAYS AND WERE NOT ABLE TO \"DUPLICATE THE ISSUE\" SO THEY RETURNED THE CAR BACK TO ME. THEY THOUGHT \"MAYBE A PIECE OF DIRT GOT INTO A FUEL INJECTOR BUT WORKED IT'S WAY OUT\"    AFTER NOT EVEN A WEEK, THE CAR STALLED OUT AND DIED IN THE MIDDLE OF A MAIN ROAD AGAIN WHILE MOVING ABOUT 20MPH. THIS TIME AFTER ABOUT 10 MINUTES I WAS ABLE TO GET IT TO TURN ON AND DROVE DIRECTLY BACK TO THE SAME DEALERSHIP WITH BO ERROR FAULT CODES APPEARING ON THE DASH ONCE AGAIN. NO CABIN FUEL SMELL THIS TIME BUT STALLED OUT EXACTLY THE SAME. THEY HAVE BEEN HOLDING ONTO MY VEHICLE AGAIN WITH NO APPARENT IDEAS HOW TO REPAIR IT. THEY ARE GOING TO OPEN A CLAIM WITH VW.    THIS WAS A DANGEROUS SITUATION STALLING BOTH TIMES ON MAIN ROADS WHERE I COULD HAVE BEEN REAR ENDED. CHILDREN ARE DRIVEN AROUND IN MY VEHICLE WHICH CAN RESULT IN SERIOUS INJURY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11307598,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2020","dateComplaintFiled":"02/06/2020","vin":"3VW547AU2HM","components":"SUSPENSION","summary":"I CAN HEAR LOUD WINNING NOISE FROM THE BACK OF THE CAR AT 35 MPH AND HIGHER. I THINK IT COULD BE WHEEL BEARINGS OR BAD ROTORS. I HAVE ABOUT 48000MILES  ON THE CAR .","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11307394,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2020","dateComplaintFiled":"02/05/2020","vin":"3VW447AU4HM","components":"POWER TRAIN","summary":"I FIND THAT MY COOLANT LEVEL SLOWING GOES DOWN AND I'VE HAD TO REFILL SEVERAL TIMES ALREADY. MAYBE 2 TIMES A YEAR SINCE I OWNED IT. NEVER HAD TO REPLACE COOLANT ON ANY OTHER CARS. I DON'T KNOW IF THIS WILL CAUSE A BIGGER ISSUE DOWN THE LINE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11292582,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2019","dateComplaintFiled":"01/02/2020","vin":"3VW547AU1HM","components":"ENGINE","summary":"THE THERMOSTAT HOUSING ON THE ENGINE DEVELOPED A SIGNIFICANT LEAK, ALLOWING COOLANT TO DRIP ON THE ROADWAY AND ALSO ENDANGERING THE CAR'S ENGINE FROM OVERHEATING AND POSSIBLE POWER LOSS.  THIS COULD OF COURSE CAUSE A SLIPPERY ROAD SURFACE AND COULD ALSO RESULT IN THE CAR LOSING POWER ON THE STREET CREATING A HAZARD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11292290,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/25/2019","dateComplaintFiled":"12/31/2019","vin":"3VWH17AUXHM","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE  AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11291139,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2019","dateComplaintFiled":"12/24/2019","vin":"3VWH17AU9HM","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11290702,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2019","dateComplaintFiled":"12/22/2019","vin":"3VW217AU3HM","components":"ENGINE","summary":"THERMOSTAT HOUSING AND WATER PUMP, COOLANT LOSS AND LEAK. DEALER REPLACED THERMOSTAT HOUSING MARCH 2019 (24,000MI), 12/22/19 (37,400MI) ANOTHER COOLANT LEAK LIKELY FROM SECOND THERMOSTATE OR ORIGNAL WATER PUMP WHICH WAS SAID NOT TO HAVE BEEN REPLACED. CAR IS WELL MAINTAINED AND CARED FOR PREEMPTIVELY AS A GERMAN CAR SHOULD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11287740,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2019","dateComplaintFiled":"12/08/2019","vin":"3VW447AU9HM","components":"STRUCTURE","summary":"SUNROOF SHADE WOULD NOT STAY CLOSED.  REPAIRED TWICE BY DEALERSHIP.  12/7/19 DRIVING ON ROAD (NO TRAFFIC OR VEHICLES NEARBY), SUDDENLY LOUD EXPLOSION SOUND, SUNROOF COMPLETELY SHATTERED, BLEW OUT BASKETBALL SIZE HOLE IN SUNROOF GLASS BEFORE COMPLETELY SHATTERING ENTIRE SUNROOF GLASS.  VEHICLE WAS MOVING ON RURAL PAVED ROAD, NO OTHER VEHICLES ON ROADWAY.  SUNSCREEN PREVENTED GLASS FROM ENTERING DRIVER'S COMPARTMENT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11287624,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2019","dateComplaintFiled":"12/07/2019","vin":"3VW547AU5HM","components":"ENGINE","summary":"ENGINE IS LOSING COOLANT. STARTED AT ~50K MILES MARKED. COOLANT NEEDS TO BE TOPPED OFF. NOW THE CAR IS AT 71K MILES. LOW COOLANT TRIGGERED WARNING LIGHT AGAIN! COOLANT NEEDS TO BE TOPPED OFF. THERE APPEARS TO BE WHITE CRUSTY MARKED NEAR THE ENGINE OIL PAN AND SEEM TO BE COMING OFF FROM THE THERMOSTAT HOUSING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11287512,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2019","dateComplaintFiled":"12/06/2019","vin":"3VW447AU9HM","components":"ENGINE","summary":"THERMOSTAT HOUSING & ASSOCIATED SEALS ON THE CURRENT 1.8L AND 2.0L VOLKSWAGEN/AUDI EA888 GEN 3 ENGINE ARE PRONE TO FAILURE, CAUSING LOSS OF ENGINE COOLANT. THIS COULD AFFECT ANY VW/AUDI VEHICLE USING THE 1.8 OR 2.0L EA888 GEN 3 ENGINE. VW HAS A LONG HISTORY OF WATER PUMP/THERMOSTAT HOUSING ISSUES AND THE CURRENT GENERATION OF VEHICLES IS NO EXCEPTION.    MANY OTHER REPORTS CAN BE FOUND ON VARIOUS ONLINE FORUMS SUCH AS REDDIT.COM, GOLFMK7.COM AND VWVORTEX.COM, ETC. THIS IS A COSTLY OUT OF WARRANTY REPAIR REQUIRING REMOVAL OF THE INTAKE MANIFOLD AND HAS BEEN REPORTED ONLINE BY OWNERS OF 2015 '2019 US MY VEHICLES. SOME VEHICLES, SUCH AS OURS, EXPERIENCED A REPEAT FAILURE.     THERE ARE THREE FAILURE MODES THAT I AM AWARE OF AS REPORTED ON THE SITES MENTIONED ABOVE. MY WIFE AND I HAVE EXPERIENCED FAILURE MODES 1 AND 2. WHEN THIS ISSUE IS OCCURRING OWNERS OFTEN REPORT THE SMELL OF COOLANT OUTSIDE THE VEHICLE    1. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SLOW WEEP OR LEAK FROM THERMOSTAT HOUSING ASSEMBLY & ASSOCIATED SEAL, MOST OF THE TIME NOT DETECTABLE AT THE HOUSING ASSEMBLY/SEAL WITHOUT PRESSURE TEST.     OFTEN, VW SERVICE CENTERS ARE UNABLE TO VERIFY THERE IS A LEAK, EVEN AFTER PRESSURE TEST, OWNERS ARE SENT ON THEIR WAY, AND YET COOLANT STILL DISAPPEARS FROM THE TANK. MY WIFE'S CAR WENT IN FOR TESTING MULTIPLE TIMES BEFORE ISSUE WAS FOUND.    2. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SMALL BUT CONSTANT LEAK LARGE ENOUGH TO CREATE A SMALL PUDDLE OR STREAM UNDER THE CAR. A LOW COOLANT ALERT MAY/MAY NOT APPEAR DEPENDING ON SPEED OF THE LEAK.     3. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SUDDEN CATASTROPHIC FAILURE RESULTING IN RAPID LOSS OF COOLANT AND CAUSING A VISIBLE LARGE PUDDLE UNDER THE CAR AND A WARNING ALERT TO APPEAR ON THE DASHBOARD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11287568,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2019","dateComplaintFiled":"12/06/2019","vin":"3VW447AU0HM","components":"VISIBILITY/WIPER","summary":"MY WINDSHIELD HAS HEAVY PITTING AND SMALL CHIPPING AFTER JUST 50,000 MILES.  LOOKING ONLINE IN THE VARIOUS VW FORUMS (VWVORTEX, MK7GOLF, ETC), I DISCOVERED THIS IS A COMMON PROBLEM WITH VW NOW.  THE GLASS IS THIN AND CHEAP. THE PITTING IS VERY VISIBLE WHEN DRIVING INTO THE SUN AND IS VISIBLE AT NIGHT WITH ONCOMING TRAFFIC.  IT ALSO CAUSES WIPER BLADES TO WEAR OUT QUICKLY.  THIS IS A REAL SAFETY ISSUE AS IT IS HARD TO SEE UNDER THE RIGHT CONDITIONS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11282273,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2019","dateComplaintFiled":"11/25/2019","vin":"3VW5T7AU4HM","components":"POWER TRAIN","summary":"I NOTICED A VIBRATION AT SPEEDS NEAR AND OVER 80 MPH. I TOOK IT TO THE VW DEALER WHERE I HAD PURCHASED AND THEY FOUND THE BOLTS WHERE THE DRIVER FRONT AXLE CONNECTS TO THE TRANSMISSION OUTPUT SHAFT WERE LOOSE AND BACKING OUT. THEY REPLACED THE BOLTS, BUT I'M STILL HAVING VIBRATION IN THE DRIVELINE. I'M WORRIED WHAT OTHER BOLTS MAY BE LOOSE OR WHAT ASSOCIATED PARTS MAY HAVE BEEN COMPROMISED AS THIS IS POTENTIALLY A VERY DANGEROUS SAFETY SITUATION FOR MYSELF AND ANYONE NEAR MY VEHICLE WERE THE AXLE TO COME APART AT SPEED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11279870,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2019","dateComplaintFiled":"11/13/2019","vin":"","components":"VISIBILITY","summary":"TL* THE CONTACT OWNED A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT THE SUN ROOF LEAKED AND CAUSED MOLD TO FORM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO VOLKSWAGEN CLEAR LAKE (281-848-5500, LOCATED AT 15100 GULF FWY, HOUSTON, TX 77034) WHERE IT WAS DETERMINED THAT THE FAILURE RESULTED FROM THE OWNER'S NEGLIGENCE OF PROPER VEHICLE MAINTENANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUPPORTED THE DEALER'S CLAIM. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE INSURANCE COMPANY. THE INSURANCE COMPANY TOTALED THE VEHICLE, STATING THAT IT WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT PROVIDED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11265912,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2019","dateComplaintFiled":"10/03/2019","vin":"3VW547AU1HM","components":"FUEL/PROPULSION SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GTI. THE CONTACT STATED THAT FUEL SPILLED ONTO THE GROUND WHILE THE CONTACT ATTEMPTED TO FILL THE FUEL TANK. AS A RESULT, THE CONTACT WAS UNABLE TO FILL UP THE FUEL TANK. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE FUEL LEVEL HAD DROPPED. THE CONTACT PARKED THE VEHICLE AND FOUND THAT FUEL SPILLED OUT OF THE FUEL TANK WHILE DRIVING AND THE FUEL TANK WAS EMPTY. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11257402,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2019","dateComplaintFiled":"09/23/2019","vin":"3VWH17AU8HM","components":"STRUCTURE","summary":"I AM SEEING WATER STAINS ON MY HEADLINER AROUND THE ENTIRE PANORAMIC SUNROOF.  THERE IS WATER SOAKING THE CARPETS ON THE FRONT AND REAR PASSENGER CARPETS.  THERE IS ALSO A MUSTY SMELL DUE TO THE STANDING WATER THAT HAS BEEN LEAKING FROM THE SUNROOF.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11234807,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2019","dateComplaintFiled":"07/25/2019","vin":"3VWH17AU5HM","components":"POWER TRAIN,ENGINE","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. WHEN THE VEHICLE WAS STARTED DURING A RAINSTORM, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. UPON RESTARTING THE VEHICLE, IT WOULD NOT ACCELERATE AND HAD TO BE TOWED TO COASTAL VOLKSWAGEN (1 SATURN DRIVE, HANOVER, MA 02339, (781) 871-4600. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CHECK TO SEE IF THE VEHICLE'S WARRANTY WOULD COVER THE REPAIRS. THE FAILURE MILEAGE WAS 27,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11231067,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2018","dateComplaintFiled":"07/11/2019","vin":"3VWH17AU8HM","components":"STRUCTURE","summary":"PANORAMIC SUNROOF LEAKS. HEADLINER I AND CARPET IS BADLY STAINED WITH VISIBLE MOLD GROWTH.  PILLAR STAINING AS WELL.  WATER LEAKS FROM DOME LIGHT AND SUNROOF CONTROL BUTTONS.  WATER ALSO LEAKS INTO FOOT WELL. TAKEN TO TWO DIFFERENT DEALERSHIP WHO HAVE SAID THAT IT IS LIKELY THE SUNROOF DRAINS ARE BLOCKED BY DEBRIS AND REPAIR WOULD NOT BE COVERED BY WARRANTY.  THERE IS NO WAY FOR THE CONSUMER TO ACCESS THE SUNROOF DRAINS TO KEEP THEM CLEAR, PARTICULARLY THE REAR DRAINS, WHICH ENTAILS DISMANTLING PART OF THE CAR.  THIS IS A KNOWN ISSUE WITH MANY REPORTED COMPLAINTS BY OWNERS WITH A TECHNICAL SERVICE BULLETIN BEING ISSUED.  PLEASE ENCOURAGE AN INVESTIGATION AND REPARATIONS FROM VW.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11230797,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2019","dateComplaintFiled":"07/10/2019","vin":"3VWH17AU2HM","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"THIS PAST SPRING I NOTICED THE CAR'S HEADLINER WAS WET AND STAINED.  IT THEN BEGAN TO DRIP COPIOUS AMOUNTS OF WATER INTO THE VEHICLE DURING HEAVY RAINSTORMS.  THE CAR IS ONLY A YEAR AND A HALF OLD AND HAS 20,000 MILES.  BUT THERE ARE WATER STAINS EVERYWHERE AND IT WILL BE A MOLD ISSUE SOON, I'M AFRAID.  TOOK IT TO THE DEALER, THE CAR IS UNDER WARRANTY.  THEY SAID IT'S A MAINTENANCE ISSUE, NOT A WARRANTY ISSUE BECAUSE THE DRAINS THAT RELEASE THE WATER FROM SUNROOF ARE ALL BLOCKED WITH DEBRIS.   DEALER FIRST ASKED ME IF I HAD JUST SIMPLY LEFT THE SUN ROOF OPEN AND WAS VERY PATRONIZING, BY ASKING ME IF THERE WAS JUST A LEAF STUCK UP THERE, CALLING ME HUNNY OVER THE PHONE.  I TOLD HIM NO, SOMETHING WAS WRONG AND WE DROPPED IT OFF.  $600 TO CLEAR DRAINS.  WE REFUSED BECAUSE WE FOUND MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM WITH THE SAME CAR AND THERE IS A TECHNICAL SERVICE BULLETIN FOR THE PROBLEM.  WE READ THE VW HELPED COVER THE COSTS FOR MANY PEOPLE SO WE CALLED VW CUSTOMER CARE.  I ASKED FOR A BUYBACK OR FOR THEM TO FIX THE CAR.  THEY CALLED ME BACK SAYING THERE WAS NOTHING THEY COULD DO AND REFUSED TO ADMIT THIS IS A DEFECT IN THE DESIGN OF THE CAR.  EVEN IF I JUST GOT THE DRAINS CLEARED, THERE WAS STILL DAMAGE DONE BY THE \"MAINTENANCE\" NOT BEING TAKEN CARE OF.  \"MAINTENANCE\" THAT WE KNEW NOTHING ABOUT AND THERE IS NOTHING IN THE OWNER'S MANUAL ABOUT CLEARING THE DRAINS UNTIL AROUND 40,000 MILES.   I WAS ASKED IF I PARKED UNDER TREES.  WELL, YEAH, WE CAMP A LOT.  THIS CAR IS ADVERTISED AS AN ADVENTURE CAR.  I ALSO DON'T HAVE THE LUXURY OF PARKING IN A GARAGE.  I'M A TEACHER.  I WORK HARD TO MAKE CAR PAYMENTS, BUT I BOUGHT  BRAND NEW CAR NOT KNOWING I WOULD NEED TO BE SPENDING HUNDRED UPON HUNDREDS OF DOLLARS TO \"MAINTAIN\" SUNROOF DRAINS.  THE CAR IS CURRENTLY AT ANOTHER DEALER AND THEY WANT NUMBERS IN THE THOUSANDS TO FIX THE WATER DAMAGE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11229526,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2019","dateComplaintFiled":"07/05/2019","vin":"3VWH17AU6HM","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING AND STAINED THE HEADLINER. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED BY 1,000 MILES; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. VOLKSWAGEN OF ROCHESTER (20 FARMINGTON RD, ROCHESTER, NH 03867, (603) 332-6242) REMOVED THE SPIDER TRAPS ON THE DRAINS FOR THE SUN ROOF. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 36,500.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11222846,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2019","dateComplaintFiled":"06/27/2019","vin":"3VWH17AU0HM","components":"AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER","summary":"I HAVE WATER LEAKING FROM THE SUN ROOF COMING DOWN TO THE FLOOR, NOW MY WINDOWS FOG UP WITH ANY PRECIPITATION IN THE INTERIOR OF THE GLASS. ALSO MADE ALL MY SENSORS FAIL, ABS, TRACTION CONTROL, TIRE PRESSURE MONITOR, AND AIRBAGS WERE STATED 'FAILED' UPON ENGINE START. VEHICLE WAS STATIONARY AT OUR HOUSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11219516,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2019","dateComplaintFiled":"06/12/2019","vin":"3VWH17AU6HM","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"ROOF/SUNROOF LEAKING CAUSING STAINED HEADLINER AND WET CARPETING. VEHICLE SMELLS OF MOLD AND MILDEW AND CAUSES EXCESSIVE CONDENSATION ON WINDSHIELD. VW DEALERSHIP IN FAIR LAWN NJ ATTEMPTED REPAIR BY REPLACING SUNROOF DRAIN TUBES BUT DID NOT RESOLVE THE ISSUE. NEW LEAKS HAVE DEVELOPED AND DEALER SERVICE IS UNCLEAR WHERE OR WHAT IS CAUSING THEM. AS OF 6/12/2019 DEALER IS ATTEMPTING SECOND REPAIR STATING THE SUNROOF FRAME NEEDS TO BE REPLACED. UNSURE IF THIS WILL RESOLVE THE ISSUE","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11217100,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2019","dateComplaintFiled":"05/31/2019","vin":"3VW447AU2HM","components":"STRUCTURE","summary":"NUMEROUS CRACKS APPEARED IN THE SUNROOF FRAME OF THE 2017 VW GTI CAUSING LEAKING AND INSTABILITY OF PANORAMIC SUNROOF.  VW ISSUED A SERVICE BULLETIN TO PREVENT CRACKING IN PANORAMIC SUNROOFS.  THIS SERVICE BULLETIN WAS PERFORMED WITHIN THE FIRST 1000 MILES AND NOT ONLY FAILED TO PREVENT THE PROBLEM, BUT THE CRACKS ACTUALLY FORMED IN THE VERY PLACES WHERE THE TAPE AND SEALANT WERE APPLIED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11210177,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2019","dateComplaintFiled":"05/27/2019","vin":"3VW217AU7HM","components":"STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"WHILE IN THE NUMBER 2 LANE ON THE FREEWAY, USING CRUISE CONTROL, WE APPROACHED A SEMI TRUCK IN THE NUMBER 3 LANE. WE WERE MOVING MORE QUICKLY THAN THE SEMI TRUCK AND DID NOT CHANGE LANES NOR DID THE SEMI TRUCK. THE FREEWAY WAS STRAIGHT. THE AUTOMATIC BRAKING SYSTEM TURNED ON AND ENGAGED THE BRAKES WHEN OUR CAR REACHES APPROXIMATELY THE REAR AXLE OR IS NEXT TO THE BACK MIDDLE OF THE SEMI TRUCK. BRAKES ENGAGE IN THE SAME FASHION THEY DO AS IF THERE WAS A HAZARD IN FRONT OF US. TO BE CLEAR, NOTHING AT ALL IS IN FRONT OF US, JUST THE SEMI TRUCK TO OUR RIGHT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11209670,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2019","dateComplaintFiled":"05/24/2019","vin":"3VW547AUXHM","components":"ELECTRICAL SYSTEM,SEAT BELTS,SEATS","summary":"FOR THE PAST 2+ YEARS, I WILL HAVE HAD THIS CAR 3 YEARS IN NOV.2019, AND FOR THE PAST 2 YRS+ THE DEALER HAS NOT FOUND THE TROUBLE WITH THE DRIVER'S SIDE SEATBELT SENSOR COMING ON FOR NO REASON. IT COMES ON WHILE DRIVING, THE LDRIVER'S SIDE SEATBELT LIGHT COMES ON AND THE SENSOR STARTS BEEPING - THE WORST WAS OVER A HALF HOUR STRAIGHT WHILE DRIVING HOME. IT HAS HAPPENED ON CITY STREETS- CANNOT RECALL IT ON HIGHWAY DRIVING.    IN THE LAST FEW MONTHS THE SEATBELT UNIT WAS REPLACED- BUT THE LIGHTS AND BEEPING HAS RETURNED. I AM NOW THINKING IT MAY BE THE SEAT - SENSOR. NOT THE BELT.  I READ/VIEWED VIDEOS THAT THERE WAS A SHORT IN THE ELECTRICAL OF SOME PEOPLE'S SEATBELT HOUSING, FIXED WITH WELDS.  MOST RECENTLY IT IS HAPPENING MULTIPLE TIMES WHILE DRIVING.  IT HAPPENED 7 TIMES WHILE DRIVING MY CAR FROM WORK TO THE DEALER, <10 MILES CITY STREET DRIVE.  IT HAS NEVER BEEN REPRODUCED AND I DO NOT THINK ANY CODE WAS EVER SCANNED. THIS IS MY FIRST LEASE, AND AS SUCH I ONLY LET THE DEALER TACKLE IT. STILL NOT FIXED AND NOW MUCH, MUCH WORSE, WITH MULTIPLE OCCURRENCES AND NO RHYME OR REASON TO IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11202558,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2019","dateComplaintFiled":"04/19/2019","vin":"3VW5T7AUXHM","components":"ENGINE","summary":"NOTICED BURNING COOLANT SMELL COMING FROM THE ENGINE COMPARTMENT AFTER THE VEHICLE REACHED OPERATING TEMPERATURE AND THE CAR WAS STOPPED. COULD HEAR A SIZZLING NOISE WITH THE ENGINE OFF AND THE HOOD OPEN. THE COOLANT LEVEL WAS AT THE MINIMUM LINE. THE DEALER DIAGNOSED A LEAKING THERMOSTAT HOUSING. DEALERSHIP REPLACED THE PART UNDER WARRANTY. THE REPAIR WAS PERFORMED AT 34,655 MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11202564,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2019","dateComplaintFiled":"04/19/2019","vin":"3VW5T7AUXHM","components":"ELECTRICAL SYSTEM","summary":"AT AROUND 28,000 MILES, WHEN THE TEMPERATURE OUTSIDE WAS NEAR FREEZING AND THE CAR HAD BEEN SITTING OVERNIGHT, I NOTICED A ROTATIONAL SQUEAKING/CHIRPING NOISE WHEN THE INTERIOR FAN SPEED WAS ON THE LOWER SETTINGS. THE FREQUENCY WOULD CHANGE WHEN THE FAN SPEED CHANGED. THE ISSUE GOT WORSE WHEN MAKING LEFT TURNS. ONCE THE CAR WARMED UP, THE NOISE WOULD GO AWAY. TOOK THE CAR TO THE DEALERSHIP MULTIPLE TIMES WITH AUDIO AND VIDEO OF THE PROBLEM AND THEY COULD NOT DUPLICATE THE ISSUE AND TOLD ME THEY COULD NOT REPLACE THE PART UNTIL THEY WERE ABLE TO DUPLICATE IT THEMSELVES. I WAS CONTACTED BY MANAGEMENT AND THE DEALERSHIP FINALLY REPLACED THE BLOWER MOTOR ONCE I REDUCED MY RATING FOR THEM ON GOOGLE REVIEWS. THE MANAGER STATED THAT THE BLOWER MOTOR THEY INSTALLED WAS AN UPDATED PART. THE REPAIRS WERE PERFORMED AT APPROXIMATELY 35,900 MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11197072,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2019","dateComplaintFiled":"04/17/2019","vin":"3VWH17AU8HM","components":"UNKNOWN OR OTHER","summary":"FRONT PANEL OF SUNROOF SHATTERED ON TOP OF DRIVER'S HEAD WHILE DRIVING DOWN THE HIGHWAY. THE TOP OF THE ROOF WAS PROTECTED BY A THULE CARGO CARRIER (EMPTY) SO IT COULDN'T HAVE BEEN HIT BY A FOREIGN OBJECT ON THE OUTSIDE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11186850,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2018","dateComplaintFiled":"03/14/2019","vin":"","components":"ELECTRICAL SYSTEM,AIR BAGS,VISIBILITY/WIPER","summary":"PANORAMIC SUNROOF LEAKS AFTER 40+ DAYS AND COUNTING OF REPAIR AT VW DEALERSHIP UNDER WARRANTY. DEALER CAN'T SEEM TO FIND ROOT CAUSE OR NOT CAPABLE OF FINDING MULTIPLE PROBLEMS, OR MAYBE DO NOT WANT TO FIND ROOT CAUSE.  WATER LEAKS INTO CAR AFTER RAIN/SNOW LIMITS VISIBILITY ON WINDSHIELD, ELECTRICAL PROBLEMS ARISE FROM SPEAKERS, DOOR LOCKS AND POWER WINDOWS NOT FUNCTIONING PROPERLY.  LOCATION OF SUNROOF LEAK IS ALSO NEXT TO SIDE AIRBAGS AND ELECTRICAL CONNECTIONS PROBABLY CAUSING PREMATURE DETERIORATION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11184512,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2019","dateComplaintFiled":"03/06/2019","vin":"3VWH17AU1HM","components":"STRUCTURE","summary":"BODY SEAMS NEAR VEHICLE SUNROOF ARE NOT WELDED PROPERLY - RESULTS IN EXCESSIVE WATER LEAKAGE INTO THE CAR AND FOGGING INSIDE THE CAR AT ALL TIMES THAT OBSTRUCTS VISIBILITY","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11181731,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2018","dateComplaintFiled":"02/21/2019","vin":"3VWH17AU6HM","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"PANORAMIC SUNROOF LEAKS WHEN DRIVING IN THE RAIN. WINDOWS FOG UP, STAINS HEADLINER  AND MOISTURE WILL OVER TIME CAUSE MOLD IN VEHICLE. IN COLD TEMPERATURE FROZEN CONDENSATION OBSERVED INSIDE OF VEHICLE WINDSHIELD AND BACK WINDOW MAKING IT DIFFICULT TO SEE OUT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11180563,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2019","dateComplaintFiled":"02/17/2019","vin":"3VW5T7AU5HM","components":"FUEL/PROPULSION SYSTEM","summary":"EVAP CANISTER FAILED WITH LESS THAN 40,000 MILES ON THE CAR. I FIRST NOTICED WHEN I WAS PUMPING GAS ONE DAY, I OPENED MY TANK AND HEARD A LOUD WOOSH NOISE LIKE PRESSURE HAD BEEN BUILDING UP INSIDE THE GAS TANK. I THEN WENT TO FILL UP MY TANK AND GOT MAYBE $3 WORTH OF GAS IN THE TANK BEFORE THE PUMP SHUT ITSELF OFF LIKE THE TANK WAS FULL THOUGH IT WASN'T. WAS TOLD IT'S NOT COVERED UNDER WARRANTY BY VOLKSWAGEN, AND EVEN THOUGH THE 15-16 GTI HAD RECALLS FOR THE SAME ISSUE THE PROBLEM WAS SUPPOSED TO BE FIXED FOR THE 17 GTI. I EITHER HAVE A LEMON OR THE PROBLEM HAS CARRIED OVER FOR A 3RD STRAIGHT YEAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11180256,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2018","dateComplaintFiled":"02/15/2019","vin":"3VW217AU2HM","components":"STEERING,ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V464000 (STEERING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF CHERRY HILL (2261 MARLTON PIKE W, CHERRY HILL, NJ 08002, (888) 486-1840) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11175989,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2019","dateComplaintFiled":"02/10/2019","vin":"3VWH17AU7HM","components":"ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER","summary":"MY PANORAMIC SUNROOF HAS HAD AN ISSUE WITH WATER INTRUSION. DECEMBER OF 2017 I TOOK THE CAR INTO VW OF POHANKA, MARYLAN. THEY REPLACED THE HEADLINER, DRAINAGE TUBES, AND SMOOTHED OUT THE WELDS TO TRY AND FIX THE PROBLEM. I NOTICED THAT THE LEAK IS BACK WITH WATER STAINS ON THE A-PILLAR AND OVERHEAD. THE PROBLEM IS WE DO NOT KNOW WHERE THE WATER HAD LEAKED INTO. WE ARE AFRAID THAT THE WATER INTRUSION MAY CAUSE MORE PROBLEMS DOWN THE ROAD AND DO NOT WANT ANY ELECTRICAL ISSUES DUE TO THE WATER LEAK. OUR MAIN CONCERN IS THE DEPLOYMENT OF THE AIRBAGS LOCATED ON THE B-PILLAR AND THE POSSIBLE HEALTH ISSUES OF MOLD AND RUST. THE PROBLEM PERSISTS DURING THE RAIN SEASON.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11173521,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2018","dateComplaintFiled":"02/01/2019","vin":"3VWH17AU3HM","components":"STRUCTURE,VISIBILITY/WIPER","summary":"PANORAMIC SUNROOF LEAKS WATER INTO INTERIOR, CAUSING CONDENSATION ON ALL INTERIOR GLASS AND MAKING IT DIFFICULT/IMPOSSIBLE TO SEE OUT. THERE IS SO MUCH CONDENSATION THAT AC/DEFROST SETTINGS CANNOT REMOVE IT IN A TIMELY MANNER. IT TAKES SO LONG THAT ONE TRIES TO DRIVE EVEN BEFORE FULL OUTWARD VISION HAS BEEN RESTORED, INCREASING RISK GREATLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11156600,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2018","dateComplaintFiled":"12/06/2018","vin":"3VWH17AU5HM","components":"SUSPENSION","summary":"WHEN WE BOUGHT THE CAR IT CAME LIFTED WITH BIGGER WHEELS AND TIRES. THEY DID NOT TELL US IT WAS AFTERMARKET AND NOT COVERED UNDER WARRANTY. IT IS NOT SAFE TO BE ON THE ROAD BECAUSE IT KEEPS BLOWING THE REAR SHOCKS. IT BLOWS THE REAR SHOCKS AND BASICALLY YOUR DRIVING JUST ON COIL SPRINGS . WHICH MEANS LACK OF CONTROL TO THE VEHICLE.IT HAS BEEN ON GOING SINCE WE BOUGHT THE CAR FOR ABOUT 8 MONTHS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11155541,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2018","dateComplaintFiled":"12/03/2018","vin":"3VWH17AU4HM","components":"UNKNOWN OR OTHER","summary":"INFOTAINMENT SYSTEM RESTARTS EVERY FEW MINUTES DURING OPERATION. THIS IS A SAFETY ISSUE BECAUSE IT IS VERY DISTRACTING WHEN USING THE NAVIGATION SYSTEM WHILE DRIVING AND CAN CAUSE THE DRIVER TO BECOME DISTRACTED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11154690,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2018","dateComplaintFiled":"11/29/2018","vin":"3VW117AU3JM","components":"POWER TRAIN","summary":"THE SUBJECT VEHICLE, VIN: [XXX] A 2018 GOLF ALLTRACK SUDDENLY AND WITHOUT WARNING DOWNSHIFTED AT HIGHWAY SPEEDS CAUSING RAPID DECELERATION.  THIS OCCURRED ON A TWO-LANE RURAL HIGHWAY AND AT ABOUT 60 MPH DOWN TO 40 MPH.  THE YELLOW \"!\" ILLUMINATED WITH A MESSAGE LIKE \"TRANS ERROR, REV UNAVAILABLE, SEE DEALER\".  WHILE I WAS ABLE TO PULL OFF THE ROADWAY SAFELY, THE TWO VEHICLES BEHIND WERE CAUGHT OFF-GUARD BY THE SUDDEN AND RAPID DECELERATION.  I CONFIRMED THE TRANSMISSION WOULD NOT OPERATE IN REVERSE AND THE PADDLE SHIFTERS WERE ALSO NOT ABLE TO CHANGE GEARS.  MAXIMUM ROAD SPEED WAS 41 MPH @ 9100 RPM, SO UNSAFE TO CONTINUE.  THERE WAS NO DEALER IN THE AREA, SO I CYCLED THE KEY OFF THEN RESTARTED THE VEHICLE AND WAS ABLE TO CONTINUE AND OBTAIN SERVICE.  THE DEALER REPORTED THERE WAS AN \"INTERNAL PART FAILURE\" OF THE TRANSMISSION.  HAD THIS CONDITION PRESENTED IN A HIGH TRAFFIC OR ADVERSE WEATHER SITUATION, IT WOULD HAVE LIKELY RESULTED IN A SERIOUS ACCIDENT.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11140311,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2018","dateComplaintFiled":"10/15/2018","vin":"3VWH17AU9HM","components":"UNKNOWN OR OTHER","summary":"PURCHASE THE CAR ON APRIL 2018 ON FRIDAY SEPTEMBER 21ST AROUND 3 P.M. I WAS DRIVING ON HIGHWAY SR 14 GOING AROUND 55 60 MILES AN HOUR WHEN SUDDENLY A VERY LOUD EXPLOSION FOLLOWED BY HUNDREDS OF PIECES OF CHARRED GLASS FALLING DOWN FROM THE PANORAMIC SUNROOF THE EXPLOSION WAS SO LOUD THAT FOR A MOMENT I THOUGHT THAT SOMEONE WAS SHOOTING AT MY CAR VOLKSWAGEN CLAIMS THAT DEBRIS ON THE ROAD OR PASSING CARS MAY HAVE CAUSED THE EXPLOSION OF THE SUN ROOF I JUST WANT TO MENTION THAT THERE WERE NO CARS NEAR ME AND AFTER I PULLED OVER AND LOOKED AT THE PANORAMIC SUNROOF TO ME IT LOOKS LIKE THE SUNROOF BLEW UP FROM THE INSIDE OUT VOLKSWAGEN DEALER IT'S NOT WILLING TO ASSUME THE RESPONSIBILITY","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11139439,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2018","dateComplaintFiled":"10/10/2018","vin":"3VWH17AU4HM","components":"STRUCTURE","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT THE SUN ROOF WAS BLOCKED AND LEAKED WATER INTO THE VEHICLE WHEN IT RAINED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF THE WOODLANDS (855-436-0113, LOCATED AT 16785 INTERSTATE 45 SOUTH, THE WOODLANDS, TX 77385) WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO NEGLIGENCE BY THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STOOD BY THE DEALER'S RULING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. *DT   UPDATED 11/2/18*JB  THE CONSUMER STATED THE MANUFACTURER ADVISED ANY TIME THE VEHICLE WAS DRIVEN THROUGH MUD IT WAS POSSIBLE FOR THE DRAINS TO BECOME BLOCKED, WHICH THE CONSUMER WOULD BE RESPONSIBLE FOR REPAIRING. *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11138732,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2018","dateComplaintFiled":"10/09/2018","vin":"","components":"VISIBILITY","summary":"2017 VOLKSWAGEN GOLF. CONSUMER WRITES WITH CONCERNS REGARDS SUNROOF EXPLOSION.  *AS    THE CONSUMER STATED THE MANUFACTURER REFUSES TO REPAIR THE VEHICLE UNDER WARRANTY CLAIMING THERE MUST HAVE BEEN AN IMPACT FROM OUTSIDE.  *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11132017,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2018","dateComplaintFiled":"09/27/2018","vin":"3VWH17AU8HM","components":"WHEELS","summary":"DEFECTIVE TIRE. 8,000 MILES ON TIRE AND A SIDEWALL BUBBLE DEVELOPED ON THE TIRE. PRIOR TO BUBBLE APPEARING, TIRE WAS NOT SUBJECT TO UNUSUAL IMPACT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11124316,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2018","dateComplaintFiled":"09/04/2018","vin":"","components":"FORWARD COLLISION AVOIDANCE","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE FRONT ASSIST WARNING INDICATOR ILLUMINATED AND THE \"FRONT ASSIST NOT AVAILABLE\" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LIBERTY VOLKSWAGEN (920 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 680-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE FAILED TO CONNECT TO THE SERVER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11122026,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2018","dateComplaintFiled":"08/24/2018","vin":"3VW547AU5HM","components":"UNKNOWN OR OTHER","summary":"SHATTERED SUNROOF FOR 2017 VW GOLF GTI.  SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH.  THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT.  LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS.  SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11121660,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2018","dateComplaintFiled":"08/22/2018","vin":"3VWH17AU8HM","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"TRAVELING ALONG A SLIGHTLY HILLY ROAD AT 35MPH WHEN THE ENGINE SUDDENLY SPIKED TO 3000RPM AND THE CAR'S ACCELERATOR PEDAL STOPPED FUNCTIONING. HAD TO APPLY BRAKES AND PULL TO THE SIDE. ONCE CAR REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING AGAIN. TOOK TO VW DEALER SERVICE CENTER NEXT DAY. THEY REPORTED THAT THEY COULD FIND NO PROBLEM CODES. THEY CHANGED OIL, ROATATED TIRES AND RETURNED THE CAR. PROBLEM WAS NOT RESOLVED AND REOCCURED ON AUGUST 8.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11121667,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2018","dateComplaintFiled":"08/22/2018","vin":"3VWH17AU8HM","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"THIS IS THE SECOND RECORDED INSTANCE OF THIS ISSUE. A SIMILAR INCIDENT OCCURRED ON JULY 27. WHILE DRIVING ABOUT 45MPH ON AN INCLINE THE VEHICLE ENGINE SUDDENLY INCREASED TO 3000RPM AND THE ACCELERATOR PEDAL STOPPED RESPONDING. HAD TO APPLY BRAKES AND PULL OVER TO SIDE OF THE ROAD. ONCE VEHICLE REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING NORMALLY AGAIN. TOOK THE VW DEALER SERVICE CENTER THE NEXT DAY. ONCE AGAIN THEY COULD FIND NO PROBLEM CODES. SERVICE CENTER TRIED TO RETURN VEHICLE AGAIN BUT WE PERSISRED. MECHANIC OFFERED TO TEST DRIVE FOR A FEW DAYS TO SEE IF HE COULD RECREATE THE ISSUE BUT IT DID NOT REOCCUR. CONTACTED VW CORPORATE AND REGION CASE MANAGER INFORMED US THAT THEIR TECHNICAL TEAM WOULD WORK WITH THE SERVICE CENTER. AFTER ABOUT A WEEK THEY STILL CONTINUE TO CLAIM THEY CAN FIND NO PROBLEM WITH VEHICLE TO REPAIR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11115725,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2018","dateComplaintFiled":"08/04/2018","vin":"3VWH17AU3HM","components":"VISIBILITY/WIPER","summary":"THE CAR IS ONE YEAR OLD, AND THE PANORAMIC SUNROOF IS LEAKING. I CONTACTED VW AND SCHEDULED AN APPOINTMENT. THEY WILL NEED TO HAVE THE CAR IN THE SHOP TO SEE IF IT IS A STRUCTURAL ISSUE. THE WATER IS COMING IN ON THE DRIVER'S SIDE AND ON THE CENTER CONSOLE ABOVE ALL OF THE ELECTRICAL (LIGHTS, SWITCHES FOR SUNROOF, ETC) COMPONENTS.  THE WINDSHIELD STAYS FOGGED UP WHEN DRIVING BECAUSE OF ALL OF THE MOISTURE IN THE CABIN. THIS AFFECTS VISIBILITY. VW SHOULD RECALL THIS VEHICLE TO REPAIR. A RENTAL CAR WILL BE COSTLY, AND VW HAS OFFERED NO LOANER TO ME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11115079,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2017","dateComplaintFiled":"08/01/2018","vin":"3VWH17AU9HM","components":"SUSPENSION","summary":"THE FRONT STRUT MOUNTS ON THIS CAR CONTINUALLY GO BAD. AFTER SEVERAL MONTHS OF MIXED CITY AND HIGHWAY (NO OFFROAD) DRIVING, THE STRUTS MAKE A RUMBLE AT LOW SPEEDS ON ANYTHING BUT A FLAT ROAD, AND CAUSE A LOW WHINE WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS (I.E. PARKING, RIGHT TURN ON RED).    THE MOUNTS HAVE BEEN ACKNOWLEDGED REPLACED BY THE DEALER TWICE UNDER WARRANTY AND I AM CURRENTLY ON MY 3RD AND THEY ARE MAKING THE SOUNDS AGAIN. MY CAR IS CURRENTLY AT 23,000 MILES AND HAS THE SAME SYMPTOMS. PREVIOUS FIXES OCCURRED AT  AROUND 9,000 AND 20,000 MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11113145,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2018","dateComplaintFiled":"07/23/2018","vin":"","components":"SERVICE BRAKES","summary":"BRAKES SEIZED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11112275,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2018","dateComplaintFiled":"07/18/2018","vin":"3VWH17AU7HM","components":"UNKNOWN OR OTHER","summary":"WATER IS LEAKING FROM SUN ROOF. I FOUND STAIN ON THE CEILING HERE AND THERE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11104887,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2018","dateComplaintFiled":"06/30/2018","vin":"3VWH17AU7HM","components":"UNKNOWN OR OTHER","summary":"THERE'S A WATER LEAK COMING FROM THE PANORAMIC SUNROOF. THE CAR IS USUALLY GARAGE KEPT BUT I HAD IT PARKED OUTSIDE ONE WEEKEND WHEN WE HAD BAD STORMS AND THAT'S WHEN I NOTICED THE WATER STAINS IN MY HEADLINER AND THE WATER DRIPPING DOWN INTO THE BACK HATCH AREA. THE DEALER HAD TO SEND THE CAR TO A BODY SHOP TO HAVE THEM GRIND DOWN WELDS THAT HAVE CAUSED AN OBSTRUCTION IN THE DRAINAGE SYSTEM. THERE'S STAINS IN THE HEADLINER AND AN ODOR THAT'S COMING FROM IT SO IT APPEARS TO HAVE MOLD. THEY'RE SUPPOSED TO FIX THE LEAK AND INSTALL A NEW HEADLINER BUT I'M ALSO WORRIED OF ANY ELECTRICAL DAMAGE THAT MAY ARISE AS A RESULT. IT'S BEEN ABOUT 4 WEEKS NOW AND THEY ARE STILL TRYING TO REPAIR THIS. I FEEL LIKE THIS HAS BEEN A KNOWN ISSUE AND YET THEY STILL SOLD ME THE CAR EVEN KNOWING THIS COULD BE A POSSIBILITY. I PURCHASED THE CAR IN NOVEMBER 2017 AND I BOUGHT THE CAR TO THE DEALER TO REPAIR IN JUNE 2018. THIS IS MY SECOND VOLKSWAGEN BUT WILL PROBABLY BE MY LAST. I NEED A RELIABLE CAR THAT I CAN DRIVE AND NOT ONE THAT SITS IN A REPAIR SHOP FOR WEEKS NOT KNOWING IF THE ISSUE WILL ACTUALLY BE RESOLVED. FROM OTHER FORUMS I'VE READ, THIS IS A KNOWN MANUFACTURER DEFECT AND MANY OTHERS ARE GOING THROUGH THIS SAME PAINFUL PROCESS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11102380,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2018","dateComplaintFiled":"06/18/2018","vin":"3VWH17AU9HM","components":"ELECTRICAL SYSTEM,AIR BAGS,SEATS","summary":"THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11101789,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2018","dateComplaintFiled":"06/14/2018","vin":"3VW447AU8HM","components":"ENGINE","summary":"THE \"COMBI\" VALVE ON MY GTI STAYS STUCK OPEN CAUSING MORE EXHAUST GASES TO FLOW THROUGH THE CATALYTIC CONVERTER. AS A RESULT NMY CATALYTIC CONVERTER HAD TO BE REPLACED. AFTER REPLACING TO COMBI VALVE. IT HAPPENED AGAIN","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11101498,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2018","dateComplaintFiled":"06/12/2018","vin":"3VWH17AU8HM","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11097329,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2018","dateComplaintFiled":"05/22/2018","vin":"3VWH17AU6HM","components":"VISIBILITY/WIPER","summary":"SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY  ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR.  SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD.  WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11093635,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2018","dateComplaintFiled":"05/14/2018","vin":"","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"2017 VW GOLF ALLTRACK:  HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN.  THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE.  DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR.  IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT!  NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR.  THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS?  OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN?  WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?!  THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11083743,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2018","dateComplaintFiled":"04/07/2018","vin":"3VWM17AU3HM","components":"SERVICE BRAKES","summary":"JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP.  ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM.  *JS *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11081299,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"03/26/2018","vin":"3VW217AU4HM","components":"EXTERIOR LIGHTING","summary":"LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11075140,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2018","dateComplaintFiled":"02/26/2018","vin":"3VW447AU4HM","components":"VISIBILITY/WIPER","summary":"I WAS DRIVING MY 2017 GTI ON A CITY STREET IN RENTON, WA, AT 35MPH HEADING EAST ON S 180TH STREET. THERE WERE NO OTHER VEHICLES ON THE ROAD NEAR ME. AS I AM DRIVING, I HEAR A LOUD BANG AND LOOK UP TO SEE MY SUNROOF COMPLETELY SHATTERED. AS THE SUNROOF SHATTERED, SMALL PIECES OF GLASS CONTINUED TO FALL INSIDE THE VEHICLE, WHICH LANDED ON MY HEAD, SHOULDERS AND ANY EXPOSED AREAS OF MY BODY. HAD I NOT HAD A BILL ON MY HAT, THE PIECES OF GLASS COULD HAVE ENTERED MY EYE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE SUNROOF AND THE SHATTERED PIECES WERE ALL INTACT IN THEIR ORIGINAL LOCATION AND THERE WAS NO SIGNS OF OUTSIDE INFLUENCE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11067286,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2017","dateComplaintFiled":"02/06/2018","vin":"3VW5T7AU8HM","components":"STRUCTURE","summary":"THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED).   AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT.  MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11066846,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2018","dateComplaintFiled":"02/04/2018","vin":"3VW447AU1HM","components":"VEHICLE SPEED CONTROL","summary":"TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11066587,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2017","dateComplaintFiled":"02/02/2018","vin":"3VW217AU7HM","components":"ENGINE","summary":"VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED.  CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER.  MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES.  WARRANTY COVERED ALL COSTS.  I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11064526,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2018","dateComplaintFiled":"01/23/2018","vin":"3VW217AU4HM","components":"VISIBILITY/WIPER","summary":"WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11063855,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2017","dateComplaintFiled":"01/20/2018","vin":"3VWH17AU6HM","components":"EXTERIOR LIGHTING","summary":"LOW BEAM AND HIGH BEAMS.  THIS HAS GOT TO BE THE WORST VEHICLE I HAVE EVERY HAD, WITH REGARDS TO ITS HEADLIGHTS AND MY AND MY FAMILY'S SAFETY DRIVING AT NIGHT.    THE RANGE OF LIGHT IS SO INADEQUATE WHEN DRIVING AT NIGHT THAT I AM ALMOST FEARFUL FOR MYSELF AND FAMILY.  I LIVE IN A RURAL MIDWEST AREA WHERE DEER A PREVELANT, AND AM SO CAUTIOUS AND FEARFUL DRIVING AT NIGHT IN MY NEW CAR.    I DO LOVE ALMOST LL OTHER THINGS ABOUT THE GOLF ALLTRACK, BUT DO HOPE THE NHTSA CAN STEP IN AN MAKE VW CHANGE OUT THE HEADLIGHTS BEFORE CONSUMER'S ARE KILLED FROM NOT BEING ABLE O SE AT NIGHT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11058284,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2017","dateComplaintFiled":"01/03/2018","vin":"3VWH17AU1HM","components":"SERVICE BRAKES","summary":"WHEN VEHICLE IS IN MOTION, THERE IS CONSTANT BRAKE NOISE AND SQUEALING AT LOW SPEEDS (UNDER 25MPH) WHICH BECOMES LOUDER WHEN TURNING LEFT OR RIGHT; BRAKING DISTANCE IS LONGER WHEN THE VEHICLE IS COLD.  DEALERSHIP RESURFACING AND REPLACING PADS AND ROTORS DOES NOT ALLEVIATE THE PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11043590,"manufacturer":"Volkswagen Group of America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/17/2017","dateComplaintFiled":"11/05/2017","vin":"3VW217AU8HM","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR.  I HAD MY SEAT BELT ON.  MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD.  I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN.  THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK.  I SUFFERED A 2ND CONCUSSION AND WHIPLASH.  BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES.  I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE.   MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED.  I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT.   BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO.  I RECEIVED MEDICAL TREATMENT BOTH TIMES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11030608,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2017","dateComplaintFiled":"09/30/2017","vin":"3VW547AU3HM","components":"SERVICE BRAKES","summary":"THERE IS A PIECE OF RUBBER PROTRUDING FROM THE BOTTOM OF THE BRAKE PEDAL.  IT BECAME ENTANGLED ON THE LACE OF MY RIGHT SHOE, AND I WAS UNABLE TO USE MY RIGHT FOOT TO BRAKE (THE FOOT WAS TRAPPED UNDER THE BRAKE PEDAL).  I WAS EVENTUALLY ABLE TO BRAKE USING MY LEFT FOOT.    THE VEHICLE WAS IN MOTION AT THE TIME, ON I-95.  TRAFFIC WAS RAPIDLY SLOWING DOWN AT THE TIME.  I ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11019841,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2017","dateComplaintFiled":"08/26/2017","vin":"3VWM17AU8HM","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017.     VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE \"ENGINE\" LIGHT AND \"EPC\" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES \"CATCH\", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT.    IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF ALLTRACK","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11003718,"manufacturer":"Volkswagen Group of America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/21/2017","dateComplaintFiled":"07/07/2017","vin":"3VW217AU8HM","components":"UNKNOWN OR OTHER","summary":"ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT.  WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST.  I HAVE A CONCUSSION AND WHIP LASH.  MY CAR HAS REAR-END AND SIDE DAMAGE.  SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO:  [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST.  I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED).  MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739.  I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17.  I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS.  I SUGGESTED A RECALL AND POSSIBLE COMPENSATION.  TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS.  WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO.  VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN.  THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":11000692,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2017","dateComplaintFiled":"06/22/2017","vin":"3VW5T7AU7HM","components":"STRUCTURE","summary":"THE DRIVERS SIDE B-PILLAR IS NOT WELDED TOGETHER CORRECTLY AND CAUSES POPPING AND TAPPING SOUNDS AS VEHICLE FLEXES WITH MOVEMENT. VOLKSWAGEN REPLACED MY PREVIOUS 2016 GTI WITH SAME ISSUE. NO KNOWN CRASH TESTING HAS BEEN DONE ON VEHICLES WITH MANUFACTURING DEFECT THAT APPEARS TO BE EXTREMELY WIDESPREAD. DO NOT FEEL SAFE IN VEHICLE AND VALUE OF VEHICLE IS LIKELY EFFECTED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":10972264,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2017","dateComplaintFiled":"04/13/2017","vin":"WVWWF7AU9HW","components":"ELECTRICAL SYSTEM,ENGINE","summary":"TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300.   ..UPDATED 05/15/17 *BF      *CN","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":10950307,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2017","dateComplaintFiled":"02/08/2017","vin":"3VWH17AU9HM","components":"SEATS","summary":"2017 VW ALLTRACK S    DRIVER SEAT BASE BOLSTER DIGS INTO LEFT LEG.  I HAVE OWNED PREVIOUS VW'S AND NEVER HAD A PROBLEM LIKE THIS.  VW NOR DEALER WOULD DO ANYTHING.  VERY DISAPPOINTING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":10944077,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2017","dateComplaintFiled":"01/10/2017","vin":"3VW217AUXHM","components":"FUEL/PROPULSION SYSTEM","summary":"WHILE TRAVELING AT HIGHWAY SPEEDS THE VEHICLE FLASHED THE EPC WARNING LIGHT AND SUDDENLY LOST ALL POWER AND RAPIDLY DECELERATED. THE CAR HAD TO COAST OFF THE HIGHWAY AND WOULD NOT RESPOND TO THROTTLE INPUT ONCE STOPPED. CAR WAS TURNED OFF AND ON WHICH RESULTED IN \"LIMP\" MODE BUT CAR WAS UNSAFE TO DRIVE ON THE ROAD. HAD CAR TOWED TO DEALER AND WAS DIAGNOSED WITH A FAULTY FUEL INJECTOR. CAR HAS 700 MILES ON IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]},{"odiNumber":10936539,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2016","dateComplaintFiled":"12/20/2016","vin":"3VWYT7AU3HM","components":"VISIBILITY/WIPER","summary":"REAR WINDOW SHATTERED WHILE STATIONARY UNDER A CAR PORT IN BELOW FREEZING TEMPERATURE.  BOUGHT THE CAR BAND NEW SATURDAY.  OVERNIGHT TEMPERATURES WERE BELOW 0.  SUNDAY (THE DAY AFTER BUYING THE CAR) THE REAR WINDOW WAS SHATTERED.  CAR HAD A LITTLE OVER 200 MILES ON IT WHEN I PICKED IT UP FROM DEALER.","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"GTI","manufacturer":"Volkswagen Group of America, Inc."}]}]}