{"count":345,"message":"Results returned successfully","results":[{"odiNumber":11745325,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2026","dateComplaintFiled":"06/19/2026","vin":"2c4rc1l73mr","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains \u201con,\u201d but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle.  The dealer confirmed fault code P1A21\u201100 and documented that the high\u2011voltage system can lose its loop connection, which results in a no\u2011propulsion condition. They also found the HVIL high\u2011voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss\u2011of\u2011propulsion failure happened again. The vehicle is now back at the dealer.  The dealer performed recall 52D and updated the BPCM software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved.  This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11744297,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2025","dateComplaintFiled":"06/15/2026","vin":"2c4rc1bg8mr","components":"STEERING","summary":"Steering is clicking when stationary while turning the wheel and also while idling over bumps. Brought dealership and would need an entire steering gear assembly replacement","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11743985,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2026","dateComplaintFiled":"06/14/2026","vin":"2c4rc1s76mr","components":"POWER TRAIN","summary":"While driving on interstate 15 and going 65-70mph the vehicle dashboard flashed \u201cCharging Error,  vehicle will shut down\u201d. Before my wife could make it through traffic to the shoulder the vehicle lost all motive power including power steering.  She was able to just coast the vehicle and get into the shoulder.  Vehicle would not restart.  The transmission had been previously replaced during recall to correct this issue.  Chrysler had the vehicle for 5 weeks.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11743527,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2026","dateComplaintFiled":"06/11/2026","vin":"2C4RC1BG3MR","components":"POWER TRAIN","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that the message \"Service Gear Shifter\" was displayed, and the gear shifter lights were not illuminated. Additionally, the contact stated that the ESS system malfunctioned, and the 12-volt battery had failed, which the contact related to the gear shifter failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11741712,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2025","dateComplaintFiled":"06/03/2026","vin":"2C4RC1S79MR","components":"FUEL/PROPULSION SYSTEM","summary":"While driving the vehicle, the accelerator will become inactive and result in the vehicle slowing to a stop. I will shut off the ignition and let vehicle rest for 10-20 mins before restarting. This does not resolve the issue and I end up towing the vehicle into the manufacturer\u2019s service department. This often results in 100s of dollars in \u201cdiagnostic\u201d fees. The service dept claims it\u2019s bad battery, changes and issue arises again. Next they say it needed a software update, and a few days later it fails again. Next they said it was PCM module and replaced it, and finally they replaced the transmission. The 4th visit, change of transmission, lasted a little over a year and then the issue arose once again! After paying $259 in diagnostic fees, they said I used a bad \u201ccharger\u201d","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11732777,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2026","dateComplaintFiled":"04/21/2026","vin":"2C4RC3GG1MR","components":"SEATS","summary":"After deploying the second-row Stow 'n Go captain's chair seat from its stowed position in the floor, the integrated headrest fails to lock in the upright, passenger-safety position. The headrest remains folded forward or flops forward under normal conditions and cannot be secured in the upright position required for safe occupancy of the seat. The root cause, as identified by dealership technicians and documented by numerous owners across multiple model years (2017\u20132022), is failure of a small plastic component within the headrest actuator cable assembly. This cable mechanism is designed to automatically fold the headrest during stowing and return it to the locked upright position when the seat is deployed. When the plastic cable end or the locking mechanism fails, the headrest cannot return to or maintain the upright, locked position. The cable itself is not sold separately by Chrysler/Stellantis, with dealers quoting $500\u2013$1,000+ for repair requiring full seat frame or headrest replacement. This constitutes a safety hazard because: (1) a headrest in the forward/folded position provides no rear-impact protection to an occupant, increasing the risk of whiplash or cervical spine injury in a collision; (2) the condition prevents safe installation of child booster seats in the affected seating position; and (3) the defect is a known, widespread, and persistent design flaw affecting multiple model years with no manufacturer recall or remediation issued. This issue has been reported by a large number of owners on owner forums and acknowledged by Chrysler customer care representatives, yet no recall, technical service bulletin fix, or goodwill repair program has been established. I am filing this complaint to support an investigation and potential recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11732419,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2025","dateComplaintFiled":"04/20/2026","vin":"2C4RC1L71MR","components":"POWER TRAIN","summary":"This vehicle quit driving and you can move it. Confirmed bad transmission. I bought it this way from the insurance company because it bounced off a concrete barrier. I suspect this happened when the transmission failed. Unsure of a police report due to it happening to the previous owner.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11728011,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2026","dateComplaintFiled":"03/30/2026","vin":"2C4RC1N73MR","components":"ELECTRICAL SYSTEM","summary":"Had two different electric coolant heaters fail in just over 2 years. One at 36,000 miles and one at 72,000 miles. Each time it has failed it results in a loss of cabin heat which prevents me from being able to use the defrost capability and heat my minivan that I bought to drive my 4 young children around.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11728146,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2026","dateComplaintFiled":"03/30/2026","vin":"2C4RC1L73MR","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"I encountered two incidents of the same type. One was on Friday, March 27, 2026, the same day I picked up the vehicle from a local Chrysler dealership, where software updates and issues related to recalls were supposedly completed. The vehicle was at 38% battery level at the time of pick up from the dealership parking lot. After driving it for about 14 miles, the battery level depleted to <1% and that's when the \"Stop Safety. Vehicle will shut off soon\" displayed on the dashboard. I slowly drove for less than a minute and parked the vehicle and turned it off. Then restarted and drove for less than two minutes, but again the same warning (\"Stop Safety. Vehicle will shut off soon\") displayed; I turned it off again. After taking a few minutes break, I restarted it and it was showing 1% battery; it gave me a little distance to travel until unfortunately the same warning displays. Fortunately, this time I was close to a place where I can charge the battery. The battery got charged to 100%, partly on the night of March 27th and the remaining in the morning on March 28th.   The second incident was on March 29, 2026, on Sunday afternoon. As soon as the battery level reached <1%, the exact the same warning (\"Stop Safety. Vehicle will shut off soon\") was displayed. I slowly drove the vehicle to the side of the road and called my insurance company; I reported the issue and requested them to tow the vehicle to a nearby Chrysler dealership. As of now, the vehicle is at the dealership parking waiting for diagnosis. Based on my initial conversation with the customer service person, they don't know if this is considered part of any recall or not. Not only was I stranded on the road because of the above incidents, not having the vehicle at the moment is straining me a lot - trying to handle personal and work schedules.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11727813,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2026","dateComplaintFiled":"03/29/2026","vin":"2C4RC3GG8MR","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"This is an intermittent issue that has been happening for a while now and the car was sent to the dealership twice but the issue still persists.   The engine would shuts down or partially loses torque all of a sudden and the steering becomes very stiff. At the same time you would see all kinds of alarms, error messages, and check lights on the dashboard. I would then have to pull over to the side of the road, turn off the car, then try to start it back up. Usually after several attempts (one time that took nearly 30 minutes), the car works properly again with no error messages but sometimes I'd still have some persistent check lights on the dashboard.  Error messages and check lights that I see include the following: -Service Electronic Stability Control -Autopark Engaged -Shifter Autocorrect Active -Park Brake Temporarily Unavailable  -AWD System Temporarily Unavailable  -Automatic Emergency Braking off check light -Forward Collision Warning off check light -Check Engine light  The dealership has been unable to properly diagnose and fix this issue so far. On the first visit, they replaced the main battery, auxiliary battery, some wire harnesses that I was told had some corrosion, and the adaptive cruise control module. On the second visit, they replaced the CAN Bus star connector. The same issue still persists after replacing all above components.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11727464,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2026","dateComplaintFiled":"03/27/2026","vin":"2C4RC1L76MR","components":"POWER TRAIN","summary":"Incident: While driving at highway speeds (65\u201375 mph), the vehicle issues imminent-shutdown warnings, the reduced-power (\u2018turtle\u2019) light and check engine light illuminate, and the vehicle loses motive power. The driver must pull over to the freeway shoulder immediately and restart the vehicle. The condition is intermittent, occurs after cold starts, and sometimes with cruise control engaged.  Safety Risk: Sudden loss of motive power at 65\u201375 mph without warning creates extreme crash risk. This is the exact risk stated in the recall notice. The software-only remedy appears insufficient. FCA\u2019s own Warranty Extension Campaign XE1 \u2014 covering transmission replacement at unlimited years/unlimited mileage \u2014 suggests FCA is aware the software fix may not be adequate.  Requested Action: Please investigate whether the recall remedy is adequate or whether physical transmission replacement is required. This vehicle has been documented experiencing the recalled defect seven times after the recall repair was completed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11726234,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2026","dateComplaintFiled":"03/22/2026","vin":"2C4RC1S73MR","components":"UNKNOWN OR OTHER","summary":"The power liftgate safety detection has failed numerous times, hiting both myself and my husband on our heads with the full force of the liftgate closing. It is not detecting an obstruction in the way and going back up again, this is incredibly dangerous - I was hurt quite badly today.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11725453,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2026","dateComplaintFiled":"03/19/2026","vin":"2C4RC1L7XMR","components":"VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road.  The vehicle displayed an error \"Stop Safely Vehicle Will Shut Off Soon\". After sitting for a period of time, the vehicle restarted and was able to be driven again, but the failure occurred without warning and created a dangerous situation in traffic.  Diagnostic trouble codes were present related to the hybrid system and high-voltage battery, including P1D43, P1A21, U029A, and U0412. These codes indicate faults in the hybrid control system and battery communication.  A Chrysler service department inspected the vehicle, confirmed the trouble codes, and returned it to me without repair because the issue was not immediately reproducible at the dealership.  The vehicle has a history of similar intermittent issues, including prior loss-of-power events and repeated service visits for hybrid system faults. The condition is not consistently reproducible, but when it occurs it results in a sudden loss of motive power while driving.  This creates a significant safety risk due to unexpected loss of propulsion in active traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11725106,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2025","dateComplaintFiled":"03/17/2026","vin":"2C4RC3GG0MR","components":"SEATS","summary":"The rear headrest will not stay in its proper upright position.  After putting it into its Stow N Go position in the floor, the headrest is broken and down and no one can sit in the seat safely.  This is a safety issue and Chrysler needs to repair it for free.  It is a design flaw.  A very thin piece of plastic breaks and results in an unusable rear seat!  So many complaints from people who have had this happen.  It is not a fluke.  It is a regular problem with this otherwise great car!  And if someone has an accident with someone trying to sit in that broken seat and gets hurt because there is no headrest\u2026\u2026\u2026..","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11722157,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2025","dateComplaintFiled":"03/05/2026","vin":"2C4RC3GG9MR","components":"STEERING","summary":"When driving at speeds over 45 mph and making turns (eg on high ways) the van will sway and rock. I have installed new shocks, had an alignment, had ball joints and sway bars inspected, and had tires restated. I\u2019m wondering if there is some sort of an issue with the electronic assist power steering that senses g forces and compensates inappropriately. It is extremely dangerous and we have nearly lost control of the car while doing a routine turn. It happens when turning left, but not when turning right.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11719236,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2026","dateComplaintFiled":"02/19/2026","vin":"2C4RC1s74MR","components":"ELECTRICAL SYSTEM","summary":"The Electric Coolant Heater (ECH) failed (Error Code P0E15), which is a critical component of the High Voltage Battery Thermal Management System. This failure disabled the vehicle's hybrid propulsion system and prevented the vehicle from operating in electric mode. This is a documented systemic issue (Ref: TSB S2208000203) that affects the driveability and safety of the vehicle's hybrid powertrain.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11718575,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/17/2026","vin":"2C4RC1S70MR","components":"UNKNOWN OR OTHER","summary":"The back up camera does not work intermittently. The screen is just black. This was supposed to be resolved as part of recall 66B/NHTSA 24V-436. I had that recall work completed in January 2026 but it did not resolve the issue. The dealer said they are unaware of that repair not resolving the issue and said I would be liable for the costs associated with the additional diagnostics if the manufacturer refuses to pay. I went on line and apparently a lot of people are continuing to have the same issues. This is a recurring issues that happens about 25% of the time we back up. The attached photo was the latest time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11716949,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2026","dateComplaintFiled":"02/10/2026","vin":"2C4RC3GG2MR","components":"SUSPENSION,WHEELS","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving approximately 30 - 35 MPH, there was an abnormal rattling sound coming from the wheel well or near the front underbody near the air dam, as if there was a piece of ice stuck in the air dam. The vehicle was taken to the dealer, who diagnosed that the front wheel hub hardware was loose, affecting the wheel bearings, and causing the failure. The contact was informed that the wheel hub hardware and front wheel bearings needed to be replaced, and the front wheels needed to be rotated. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11716357,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/06/2026","vin":"2C4RC1L78MR","components":"POWER TRAIN","summary":"I was driving my Pacifica, got the warning light telling me to pull over. The van lost power 3/4 way up a hill blocking traffic and had to get towed to the dealer, where it now awaiting a transmission rebuild. This is the 4th time this same van has died like this, including twice on the highway. Previous times when I brought to the dealer, they only updated software or told me there was nothing they could do","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11715665,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2026","dateComplaintFiled":"02/04/2026","vin":"2C4RC1BG0MR","components":"ELECTRICAL SYSTEM","summary":"Went to start vehicle and it was possessed. Would not turn over. Wipers lights everything was going off. Could not get it out of a/c mode. When hooked to a computer at mechanics it can only read two modules. ECM is malfunctioning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11714476,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2025","dateComplaintFiled":"01/30/2026","vin":"2C4RC1BG0MR","components":"STEERING","summary":"If I am trying to park and going like 10 miles an hour and start turning the steering wheel, it starts shaking. And it does it every time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11714366,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2026","dateComplaintFiled":"01/29/2026","vin":"2C4RC1S73MR","components":"ENGINE","summary":"On January 14, 2026 while driving on highway fast lane warning light came on that engine was going to shut off and withing a few minutes it did.  I managed to pull over off the freeway before engine completely shut off. Turned everything off and waited about five minutes and turned car back on.  Car ran with engine warning lights on.  Took it to Carl Burger Dodge but they could not check in the car due to an abundance of work.  Asked that I make an appointment later.  On January 26, 2026 while driving on the highway same thing happened, warning light came on that engine was going to shut off, pulled over from fast lane to side of busy highway and stopped.  Turned everything off and waited for about five minutes and started car again with car warning lights on.  Drove it that day.  Later in the day parked car at a shopping mall and turned car off.  When I returned to turn car on warning light came on that engine was shut down.  Turned everything off and waited for about five minutes and turned car back on, it drove with engine warning lights on.  On January 29, 2026 took car to Carl Burger Dodge and left it there for evaluation and repairs.  Question, has there been any recalls or fixes relating to alleged problem an internal transmission wiring connector that may short and can cause the car to shut off?  An issue NHTSA had previously identified as a problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11713537,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"01/27/2026","vin":"2C4RC1L75MR","components":"UNKNOWN OR OTHER","summary":"The transmission is defective, and according to the warranty, under the lemon law, it has a lifetime warranty, which in my understanding means the entire defective transmission should be replaced. However, I received a call where I was told they would only repair the transmission with a 3-year warranty, and if it breaks down again, I would have to bear the future costs. In my understanding, if I have a warranty on the transmission, they should replace it with a new one. Therefore, I want to make it clear in writing that I do not wish to or authorize any repair of the transmission, but rather the replacement of the transmission as is my right. If there is any problem with the transmission, the company is solely responsible for the decision.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11713759,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2024","dateComplaintFiled":"01/27/2026","vin":"2C4RC1FG2MR","components":"STEERING","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at 10 MPH and attempting to slow down to park in a parking spot, the steering wheel started shaking unexpectedly. There was a clunking sound coming from the steering wheel. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,432.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11712936,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/13/2026","dateComplaintFiled":"01/23/2026","vin":"2C4RC1BG9MR","components":"AIR BAGS","summary":"Another driver failed to yield to traffic and drove right into the side door, gas tank and rear wheel at about 35 mph. Not a single airbag was deployed within my 2021 Chrysler Pacifica. I did sustain injury","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11711996,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2026","dateComplaintFiled":"01/20/2026","vin":"2C4RC1L76MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid.  The vehicle experiences repeated hybrid system failures, including \u201csystem charging\u201d errors, rapid battery depletion from full to zero within minutes, and vehicle stalling.  These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most recently on September 26, 2025. Now, today, January 20, 2026, the vehicle has once again stalled and will have to be towed for the third time since purchasing in August 2024. This has left us stranded once again.  This is a serious safety concern, especially given the risk of stalling while driving. I transport elderly family members and depend on this vehicle for medical appointments.  I am requesting NHTSA document this issue and review whether this represents a broader safety defect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11712248,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2026","dateComplaintFiled":"01/20/2026","vin":"2c4rc1s75mr","components":"SERVICE BRAKES","summary":"Car rolls forward when in reverse and takes a dangerously long time to slip into gear. Car rolls back when foot is taken off brake, especially on hills.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11711046,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2026","dateComplaintFiled":"01/15/2026","vin":"2C4RC1S73MR","components":"ENGINE","summary":"On [XXX] while driving my vehicle on the fast lane of the freeway the warning came on that the vehicle was going to shut down soon.   I was able to pull over to the slow lane and immediately exit the freeway and as I was exiting the freeway the vehicle completely shut down.  I was able to move the car to park in a safe area on the street with what little power it had.  Shut the vehicle down and contemplated what to do.  I waited for a few minutes and then turned the engine on and it drove but the orange engine light was still on.  I slowly drove it to the Carl Burger Dodge dealership in La Mesa, CA using side streets, avoiding the freeway, approximately 10 miles distance.  They would not take my car in for service due to their back log and asked for I to make an appointment which would likely be around two to three weeks away or take it to another dealer that may look at my car sooner.  Hesitant, I slowly drove my car to my residence again using only side streets, a distance of about 20 miles.    Made it safely but the orange engine light was still on.  I have had recall repairs on this vehicle previously.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11706925,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"12/24/2025","vin":"2C4RC1L72MR","components":"EXTERIOR LIGHTING","summary":"Similar to the Ford recall, the LED Daytime Running Light Module is defective.  This LED went out in under 3 years and Chrysler won\u2019t fix it.  This is a problem that many people are experiencing, and they want $2,000 to replace the entire head lamp system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11705779,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2025","dateComplaintFiled":"12/18/2025","vin":"2c4rc1l79mr","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Reversing onto roadway and shifted from reverse to drive via rotary dial and vehicle went into park and would not move causing me to block the roadway. In addition and even more concerning was that the vehicle could not be turned off and any and all actions to do so just left the car \"on\" and the hybrid system running. Eventually we pulled the battery cable on the main 12v in the trunk and the reset allowed us to move the vehicle again. I sat across a busy section for twenty minutes with no way to move, turn off, or overide the system with three kids with me in a busy traffic area. The vehicle has not reproduced the issue as of yet. The dash had multiple warnings for park system and service various items needed. this occurred 12/17/2025 with 70,000 miles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11700402,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2025","dateComplaintFiled":"11/19/2025","vin":"2C4RC1L75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"While driving down the highway at 70 miles per hour ater driving 2.5 hours our 2021 Pacifica hybrid minivan flashed a warning on the vehicles display saying approximately \"Warning Engine Shutting Down\". The engine immediately shut down in the middle of the highway and we were forced to coast off the highway to the shoulder. The engine warning light came on.  We turned the car off for a few minutes and proceeded to start the engine. The engine warning light was still on, but the other message was gone. We attempted to drive towards our destination and approximately 30 minutes later the same thing happened again. We tried one more time since we were several hours from home and within 30 minutes the vehicle had the same issue.  At that point we decided to try to get home. We drove the vehicle 15-20 mins at a time and then exited the highway over and over giving the vehicle time turned off. After returning home with no additional events the engine warning light went off the next warning. This was on a Sunday so we were unable to get it to a dealer. The next day we dropped off the vehicle at Nappletom Chrysler dealership. The called us the next day and told us they could not cause the event to happen again. They could see a set of error codes showing the problem occurred, but told us there was nothing they could do and it was up to us to cause the problem and then return the vehicle.  Now I have a minivan with 70k miles on it that my wife primarily uses my with to get my daughter from place to place and I have no idea when this vehicle will shut the engine down at any time potentially causing a dangerous accident.  I believe Chrysler has the responsibility to determine what the issue is. Researching on the internet show this is a common problem for my vehicle and typically requires a new transmission or and engine wiring short.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11699441,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"11/14/2025","vin":"2C4RC1FG5MR","components":"BACK OVER PREVENTION","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11698654,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"11/10/2025","vin":"2C4RC1R76MR","components":"STEERING","summary":"More often than not, the steering wheel column gets stuck at 10-11 o\u2019clock positions and 1-2 o\u2019clock positions. So it typically happens when making slight bends on my local roads and highways. This requires a hard jolt on the steering wheel to get it un-stuck. This is extremely unsafe to do at high rates of speed and/or with traffic on either side of me and it feels only a matter of time before it results in an accident. When I brought the car into the dealer for a different repair, they noted in their follow-up inspection a, \u201crep clunk from steering gear the wheel both ways\u201d and quoted me $4800 for repair. I\u2019m assuming that\u2019s to replace the entire steering column, which is pretty outrageous considering the part is less than $900 OEM and would be about 2-3 hours of labor. I purchased the car 6 months ago as a certified pre-owned car from a dealership and the CarFax report came back completely clear, recall repairs weren\u2019t even mentioned on it. I\u2019ve seen some discussions on online forums describing a similar issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11694762,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2025","dateComplaintFiled":"10/21/2025","vin":"2C4RC1L79MR","components":"FUEL/PROPULSION SYSTEM","summary":"High pressure fuel leak with large fan spray pattern in fuel line part number 68492134AA where it sits and rubs against a sharp corner of another component, (appears to be ignition coil) above the rear passenger side of the engine. Searched online and found another owner had posted an image of the exact same leak! https://www.reddit.com/r/ChryslerPacifica/comments/1amcdp9/2021_pacifica_hybrid_fuel_leak/Their photo and mine are identical and in comments on their thread,  Two other owners that responded to that thread also said they've also had exactly the same leak. The cause appears to be how this line is routed by the factory.  it is resting against the coil and not secured in a way to prevent chafing.  Result is extremely dangerous with fuel spraying down towards the exhaust.   The part is available for inspection.     Safety of my family was put at risk by fuel spraying towards hot exhaust while my wife was driving.  She was unaware of problem until fuel smell just prior to arriving at home.   Problem is easily reproduced.  I spoke with Olympia Chrysler Jeep and the service advisor Corey, said he had seen this issue before as well.  He also said because car is not under warranty and I don't have roadside assistance, towing would be at my expense. I have ordered replacement part and will install and secure it to prevent chafing.   I will keep part to be availalbe for examination.  There were no warning lamps, messages or other symptoms prior to the fuel smell.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11692514,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2024","dateComplaintFiled":"10/10/2025","vin":"2C4RC3BG5MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the back-over prevention camera image was frozen. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who performed a software update as part of the manufacturer's Extended Warranty Coverage related to the failure. The contact stated that after the software update was performed, the failure occurred intermittently. The manufacturer was notified of the failure. The failure mileage was 55,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11692293,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2025","dateComplaintFiled":"10/09/2025","vin":"2C4RC1N79MR","components":"SEATS","summary":"2nd Row Seat fails to latch and lock in position.  The seat reclines back and forth without being able to be latched in place.  My [XXX]  and [XXX] 's safety is greatly impacted by this, as the seat is unable to be properly secured in the event of a crash.  I have had the other 2nd row seat repaired nearly 2 months ago at a Chrysler dealership, but am dealing with the same problem on the other 2nd row seat.  When I took the vehicle to the dealership 2 months ago, the 2nd row seat that has now failed to latch was not experiencing those problems.  There were no warning lamps or symptoms of this failure to occur other than knowing that the other 2nd row seat had experienced the same failure 2 months prior to this.  A poor design in the seat reclining mechanism in the 2nd row seats of the Chrysler Pacifica by Chrysler appears to be the problem.  Numerous other posts about this same issue exist on the [XXX]  webpage, as well as by doing a google search on the failure INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11688994,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2025","dateComplaintFiled":"09/22/2025","vin":"2C4RC1BG5MR","components":"UNKNOWN OR OTHER","summary":"Rear view camera does not work 50% of time since recall was updated. Back seat entertainment games no longer work due to recall \u201cfix\u201d. Service department at Chrysler had no diagnosis besides that the recall has messed up other peoples vans entertainment as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11688761,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2024","dateComplaintFiled":"09/21/2025","vin":"2C4RC1BG8MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The ESS battery fails constantly and manufacturer will not find problem and just replaces battery.  When the ESS battery fails it drains the main battery which then leaves the driver and its occupants at risk of being stranded.  The transmission is an electronic transmission and if the battery fails while driving that could compromise the occupants also.  We have had to have the battery replace twice and a third time tomorrow 9/21 if the dealership will \"fit\" us in.  The ESS system will tell you it is unavailable but only after the battery has failed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11688762,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"09/21/2025","vin":"2C4RC1BG8MR","components":"POWER TRAIN","summary":"The transmission stutters and searches from 15 mph - 30 mph.  Dealer ship told us it was a known issue and they just reset the \"learning\" feature of the transmission.   The fix gives you another 6 months and then the issue slowly returns.  This causes undue wear on the transmission and leaves it open for catastrophic failure.  Dealership refuses to repair after warranty expires even though it is a known issue.  There are no warning lamps or messages just an slowly growing clunking at slow speeds over time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11685214,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2025","dateComplaintFiled":"09/05/2025","vin":"2C4RC1L76MR","components":"FORWARD COLLISION AVOIDANCE","summary":"When adaptive cruise control is enabled and I\u2019m at cruising speed, new vehicles entering the lane in front of my vehicle are not being acknowledged leading to my vehicle getting too close and collision becoming likely. This leads to me having to takeover control frequently to prevent accidents. This happens often, not always, but it is becoming more and more frequent.  This happens at all speeds from 30 mph to 70mph","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11683692,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2025","dateComplaintFiled":"08/28/2025","vin":"2C4RC1L76MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"While driving my vehicle soon after purchase I notice an engine light on along with a huge fan noise from under the hood. Addressed the issue with dealer they diagnosed the car and so called fixed the issue. about a month ago I\u2019m driving the car on a residential street and noticed the car jerking loud fan noise and the whole dashboard light up saying service hybrid service engine and transmission.. Suddenly the engine stops in moving traffic. The vehicle windshield wipers cut on by themselves and the car stayed in park.. tow the vehicle to the dealer using only a dolly tow truck due to vehicle unable to be placed in neutral. Dealer calls to give update and noted no codes were stored and there is currently no issue with vehicle..He suggested to keep the vehicle longer to see if the problem returns. I\u2019m afraid the electrical issue that is going on with this hybrid will cost me and my children life one day. this vehicle is not safe to drive and I am stuck in a purchase contract.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11683298,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2023","dateComplaintFiled":"08/26/2025","vin":"2C4RC1L74MR","components":"WHEELS","summary":"Vehicle is new and delivered on 08/27/21.  Complaint: The front axle nuts on vehicle loosen over time.  The first incident was reported to I-10 Chrysler Dodge Jeep Ram on 09/29/23 (see Invoice),  with 24,832 miles as a noise coming from the front left suspension. This dealer replaced both front hubs at that time which resolved the noise.  The second incident was reported to Chrystal Chrysler Jeep Dodge Center on 02/13/24 (see Invoice) with 27,952 miles as a noise coming from front left axle. Dealer mechanic went on test drive with me and found noise coming from front left axle shaft nut. RO states, \"Found axle nut not torqued to specs. Tight down left front axle nut. Test drove vehicle. No noise found after repair.\".  The third incident was reported to Hemet Chrysler Dodge Jeep Ram on 08/26/25, and I asked them to check the torque on the front axle nuts. They told me that the odds that they would be loose again was very small and they would need 2 days to diagnose the issue. Because I was leaving for a vacation road trip with the vehicle within a few days, I decided to take it to an independent automotive shop (Cam Stones Automotive Inc.) on 08/26/25 and reported that the vehicle has a history of the axle nuts loosening over time. I asked that they check the torque on the front axle nuts (see Invoice). The invoice states, \"Retorque axle nuts and apply lock tight. Suggest contact dealer or NHTSA as to permanent fix. 120 Ft. Lbs.\". As I'm sure you are aware of the danger in axle nuts that loosen over time. Is there a Recall on this issue? If not, are you investigating complaints of the axle nuts loosening time and time again?","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11681002,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"08/15/2025","vin":"2C4RC1L72MR","components":"EXTERIOR LIGHTING","summary":"There are clearly many design flaws on my 2021 Chrysler Pacifica Hybrid.  One issue I am having with this car is the Daytime Running Lights.  These are expensive LED lights that should function for the life of the vehicle.  Unfortunately, I believe there is a problem with the control module on the LED lights, and part of the driver's side light does not function.  This is a clear safety issue, and seems to be very common problem people are having with the 2021 Chrysler Pacifica Hybrid.  I notified Chrysler about the issue, and because the car was just over 36 months old, they would not repair the issue.  They told me I would have to pay for a complete replacement of the headlight which would cost over $1000.  Just today, I noticed Ford posted a recall for the same issue they are having with their Daytime Running Lights.  I believe it is only fair for Chrylser to provide a voluntary recall on this same issue because of the clear safety hazard it can creates.  What is the purpose of Daytime Running Lights if they don't function properly.  This is a minivan I rely on to safely transport my family, and I do not want to risk a hazardous collision because Chrysler refuses to repair a faulty part in their vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11679835,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"07/24/2025","dateComplaintFiled":"08/11/2025","vin":"2C4RC1L77MR","components":"SERVICE BRAKES","summary":"The contact owned a 2021 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, upon depressing the brake pedal, the vehicle would surge forward 3 to 4 feet before proceeding to slow down or come to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the failure was not duplicatable and nothing was found to be wrong with the vehicle. The local dealer proceeded to replace the spark plugs, the brake fluid, field spark plug weld, and gasket cylinder head cover, however the contact stated that after the repair the failure increasingly persisted leading them to be involved in a crash where the contact stated that while driving on a highway at 55 MPH, there were two vehicles stopped ahead, the contact depressed the brake pedal and the vehicle proceeded to surge forward and crash into the vehicle Infront of them with the entire front end of their vehicle. The impact caused the vehicle in front of the contact to crash into the rear end of the vehicle in front. That vehicle sustained damage to the entire rear and front end of the vehicle as the impact caused that vehicle to crash into the rear end of the vehicle in front of it. No property damage was reported. The vehicles came to a stop upon rebound after the impact. The air bags were deployed. The vehicle was towed to an auto body center, and no warning lights were illuminated. A police report was filed. The vehicle was destroyed. The contact was injured while seated in the driver's seat; the passenger in their vehicle was not injured. An individual in the vehicle in front of the contact was injured. The contact sustained injuries to their ribs and sternum. Medical treatment was needed for the injuries, and the other individual also required medical treatment for unknown injuries. The individual at the front of the line in this collision was not injured. The local dealer was contacted however, the vehicle was not diagnosed as it was declared a total loss. The approximate failure mileage was 82,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11679622,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2025","dateComplaintFiled":"08/10/2025","vin":"2C4RC1S70MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Since week 1 of owning my brand new 2021 Chrysler Pacifica Hybrid, I have had issues of loss of motive power. I have done all of the recall remedies yet my car with a 35day old 12v battery not only died on me, but drained every battery in my vehicle so that I couldnt open my doors. The vehicle was unable to be jumped so that it could be driven, so I ended up paying o or $1000 in towing to get the vehicle to my dealership to be diagnosed,AGAIN. That happened on July 12th, I finally had it towed on July 14th to my dealership & it has been there since. Although the PIM & BATTERY are under WARRANTY, Chrysler is refusing to reimburse me any of the tow fees & only 20 days of a rental I have now had for a month. The dealership installed the PIM which cleared a couple of codes, but not all. They installed ANOTHER new 12v battery, which was immediately drained. They have ordered another coolant something or other for the battery & here we are. I attempted in 2022 to retain a lemon law lawyer but he gave up very easily once Chrysler just stopped answering him.he said because I had my car updated under the class action lawsuit Moran is Chrysler FCA et Al, I was not able to continue under Lemon Law. I have not been able to find a lawyer, even one from the Class Action Lawsuit, to assist me in fighting Chrysler to do something to make me whole. My vehicle needs to be inspected in less than 40 days but at this point my 5 yr old vehicle can NOT pass the Pa inspection, so what am I supposed to do? I live in the mountains, have an 8 yrold grandchild that im raising & certainly cant afford to rent cars forever. I still haven't gotten my pension from the Coty of Philadelphia after 3 years of retiring after getting hurt on the job. I just read an article about the Office of Drfective products investigating Chrysler in 2022 for EXACTLY the problems I continue to have!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11678015,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2025","dateComplaintFiled":"08/02/2025","vin":"2C4RC1N7XMR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"When driving our van from Nashville to Memphis, we were 2 hours from home when we received an on screen alert stating \u201cStop Safely - vehicle will shut off soon\u201d. This was in a construction area with little to no shoulders to pull the vehicle over as power loss began to occur. We contacted Chrysler for help but the nearest dealership told us the earliest they could see the vehicle was 3 weeks from Tuesday. I had 3 children in the car ages [XXX}. A web search for this shows how prevalent this issue is with several blogs and Reddit forums indicating a problem. The NHTSA even has an open investigation into this specific issue. Apparently the only fix is a full transmission replacement, but we have no assurance from Chrysler that will happen and now our van is left 3 hours away in Memphis as we had no choice but to leave there.  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)   https://www.outmotorsports.com/2024/12/chrysler-pacifica-hybrid-stop-safely/","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11677591,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2025","dateComplaintFiled":"07/31/2025","vin":"2C4RC1BG3MR","components":"STRUCTURE","summary":"The passenger sliding door on my 2021 Chrysler Pacifica is stuck half way open and will not move.    The vehicle was parked and we opened the automatic door and it opened fine.  I pushed the close button and it closed half way and stopped.  The cables that connect the door to the open/close motor are hanging out.  I called the Chrysler dealership and they tried to schedule me an appointment next week.  I asked how to get it to the dealership and they said to drive it in.  I said the door is stuck half way open and its not safe.  They said to either drive it in or tow it in.   I asked if there was a recall or an extended warranty.  They said there was not and that I would have to pay for all repairs out of pocket.  The motor actuates but since the cables don't move it faults out.  I have pushed and pulled as hard as I can and the cables will not move.  This puts all passengers in danger as the door is part of the structural integrity especially in a side impact collision.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11674185,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2025","dateComplaintFiled":"07/17/2025","vin":"2C4RC1BG5MR","components":"UNKNOWN OR OTHER","summary":"Had recall 66B software update done for rear view camera not working, did not fix the issue.  Backup camera still not working.  Need to know what next steps are to get it fixed.  Chrysler is saying I have to pay for diagnostics.  Can you please help me with this issue.  First recall notice was September 2024 but there was no fix at that time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11673661,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2025","dateComplaintFiled":"07/15/2025","vin":"2C4RC1L7XMR","components":"UNKNOWN OR OTHER","summary":"We were driving on the interstate at 70mph and suddenly the dash displayed a \"Stop Safely Vehicle Will Shut Off Soon\" and slowed the vehicle suddenly.  The check engine light also lit up.  There were no indications prior to this that anything was wrong.  Dramatic slowing like this is dangerous at highway speeds.  We were in the left middle lane and couldn't get to the right because of oncoming traffic, so we went to the far left lane and pulled on a narrow shoulder the left, with four lanes of traffic to our right.  It was not a safe situation, and I felt in immediate danger of being hit by oncoming traffic.  We tried shutting the vehicle off and powering it back up but the message was still there and the car would only proceed slowly.  Feeling like we were in immediate danger, we drove it on the shoulder with hazards on to get it to the next exit so we could pull off.  It would not let us get enough speed to safely exit the interstate. We had to cross 4 lanes of 70+mph traffic at a slow pace with the hazards on.   Once off the highway, we pulled into the nearest parking lot and tried to find answers.  It was Sunday so dealers were closed.  After about a half hour the car re-started without the warning on the display.  We drove it home on back roads rather than the interstate and took it to a Chrysler dealership the next day, July 7, where they couldn't identify anything wrong with it, and there were no active check engine codes.  Reddit and message boards are full of similar situations for Chrysler Pacificas and advised reporting the issue here. I resumed driving it after the dealer and it happened again yesterday (July 14).  This time I was close to my home so I drove the vehicle directly there.  I'm not using it now and I'm trying to get it in to the dealer again.  I checked it this morning before I left for work.  It did not have the stop warning but it did have a check engine light on.  I don't feel safe driving my children in this vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11673018,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"07/12/2025","vin":"2C4RC1N73MR","components":"SEATS","summary":"For the third time the cable in the 2nd row seat has failed.  I have had them repaired before.  When the cable fails the seat snaps foward & cannot be locked into position.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11672470,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2025","dateComplaintFiled":"07/10/2025","vin":"2C4RC1R7XMR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On [XXX], I was driving uphill on the interstate at around 70 mph on gas power (hybrid battery was discharged) and warning came up \"Stop Safely Vehicle Will Shut Down Soon\" and lost power (Limp mode). I was able to move safely to the shoulder, but with 5 passengers (3 young kids) and a dog and a full load of camping gear it was a bit nervewracking. Could not get the car started again (stayed in limp mode) and used an OBDII scanner I had which popped up error code (P0A43 - \"intermittent issue with the drive motor \"A\" position sensor\"). The vehicle was towed to the dealer ( 4 hours from home) and after a few days they said the vehicle was fixed and I pushed for them to test drive it on the interstate. Was returned with this comment: \" FOUND CODES FOR DRIVE MOTOR \"A\" POSITION SENSOR CIRCUIT  INTERMITTENT AND HYBRID BATTERY PACK STATE OF CHARGE LOW. CHECKED TRANS PLUG AND WIRING VERIFIED OPERATING CORRECTLY.                 FOUND THAT RESOLVER NEEDS TO HAVE RELEARN PREFORMED.  PREFORMED RELEARN ON RESOLVER AND CHARGED HYBRID BATTERY.  TEST DROVE VEHICLE ON INTERSTATE AND VERIFIED THAT ISSUE DID NOT RETURN.  VEHICLE OPERATING AS DESIGNED.\"  I received a notice of an unlimited mile/year warranty on the transmission for this car, and from what I read on the internet, this is a recurrent issue with a known cause. We were able to get off the road safely in this case, but it is nerve-wracking to drive, especially with my family, in the current state.   This is related to an open NHTSA investigation: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11672214,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2025","dateComplaintFiled":"07/09/2025","vin":"2C4RC1BG8MR","components":"UNKNOWN OR OTHER","summary":"I had the recall done on my van for the backup camera. After the update was completed my van continues to not work. The screen does not come on and the backup camera does not come on when in reverse. It does not happen all the time. I took it back to the dealership and all they could say was that I needed a new camera. That does not make sense to me because the entire screen would not come on including the radio or camera.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11671853,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/08/2025","vin":"2C4RC1L78MR","components":"UNKNOWN OR OTHER","summary":"Driving at a high speed on the freeway a message stating \u201cpull over safely, vehicle will shut down soon\u201d popped up. As I am pulling over the vehicle lost power and came to a complete stop. I am hoping and praying to get home safely.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11671236,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2025","dateComplaintFiled":"07/04/2025","vin":"2C4RC1BG1MR","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"The side back doors do not work all of a sudden when you push the button on the vehicle frame inside of the van. This is on both sides of the van. They will only shut by pushing buttons on the outside door handles.  Also, the windshield wipers will only work on high. There is no intermittent,  low, or medium speed working.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669884,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/28/2025","vin":"2C4RC1FG9MR","components":"SEATS","summary":"The 2nd row passenger side headrest failed to latch in the upright position and prevents anyone from sitting in the seat since the headrest is almost horizontal. I reported it to the dealer and they will replace the headrest due to a plastic piece in the latch broke. While waiting for the part to come in the driver\u2019s side 2nd row headrest also failed to latch. Upon inspection the same plastic piece had broken.  Since the van is 38 months old and less than 36,000 miles it is out of the manufacture\u2019s warranty period","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669648,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2025","dateComplaintFiled":"06/27/2025","vin":"2C4RC1BG3MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"1. This vehicle was recalled for a software update due to the rear camera failing to operate at times. The software was updated by the dealer. However, this did not completely fix the problem. While the camera fails less frequently, it still does not energize at times. I took the vehicle back to the dealer. I was then informed that there is water intrusion into the rear lift gate, which causes the electrical to short out. I was told that I would have to replace the wiring harness which energizes the camera as well as the rear vehicle lights. I have not noticed any problem with the lighting as of yet. However, I have been told that this is a problem with the Pacifica in general, as well as the Durango. I was told that replacing the harness would not guarantee that the problem would be solved as there would still be water intrusion, which could cause the problem again, even with replacing the harness.  This is obviously a safety issue, as the camera fails to operate at times, and there is a potential of losing lighting on the back of the vehicle. This is also a known defect by Chrysler.  2. When using the Adaptive Cruise Control on streets and highways with multiple lanes traveling the same direction, the vehicle will brake suddenly and hard when the vehicle in front of me changes lanes. This occurs after the vehicle in front of me has completely changed lanes and is not impeding my forward progress whatsoever. My vehicle speeds up to the set speed and then violently brakes as if it is about to crash into the vehicle ahead of me, even thought the lane is completely clear. The vehicle has been inspected for this scenario. I was told that it didn't perform as described above when the technician drove it.  This is a safety issue as the vehicle suddenly and violently brakes at highway speeds, with traffic behind me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669544,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2025","dateComplaintFiled":"06/26/2025","vin":"2C4RC1S79MR","components":"SEATS","summary":"Vehicle Information:  Make/Model: 2021 Chrysler Pacifica Hybrid  Incident Dates: Thursday June 12, 2025 & Saturday June 14, 2025  Description of the Incident: On two separate occasions, the second-row passenger seat of my 2021 Chrysler Pacifica Hybrid collapsed and slid forward without any manual intervention. The first incident occurred when my wife was buckling in our son. The seat unexpectedly folded over him, and it would not latch back into place. To ensure safety, she moved him to the third-row seat. When she stopped at a stop sign, the unlatched seat slid forward and collided with the front passenger seat. If my son had remained in that seat, he could have been seriously injured.  A similar incident happened a couple of days later with the second-row seat on the driver\u2019s side. This seat also folded over and slid freely on the floor. Both incidents present a major safety concern, especially since the vehicle is relatively new and was purchased as a certified pre-owned vehicle in excellent condition.  The dealership diagnosed the issue as broken seat cables, which prevented the seats from latching properly. While there is no open recall for this specific issue, it closely resembles the conditions in recall Campaign Code Z22, which also addressed seat latch problems in the same make/model and model year.  Despite the safety risk, Chrysler has declined to cover the diagnostic costs or the repair under because the basic warranty had expired (although two of their phone reps assured me that there was still some warranty available to help with the expense). I am filing this complaint so that NHTSA can investigate this issue further to prevent potential injuries to other passengers.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669592,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"06/26/2025","vin":"2C4RC1FGXMR","components":"ENGINE","summary":"Hard shifting. Shifting then RPMs dropping to 1000 and not accelerating when hitting gas.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669287,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"06/25/2025","vin":"2C4RC1N79MR","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to Glendale Chrysler Jeep Dodge Ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in Q3-Q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available.  Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem.  On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty.  I believe Chrysler is acting in bad faith and endangering the public by negligently addressing safety concerns and using protracted software updates as an excuse.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11669294,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2025","dateComplaintFiled":"06/25/2025","vin":"2C4RC1N78MR","components":"UNKNOWN OR OTHER","summary":"While on the highway, received warning message to \u201cstop safely, vehicle will shut off soon\u201d.  Luckily was able to get off the highway and then the vehicle stopped accelerating and I was able to coast into a church parking lot.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11668640,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2023","dateComplaintFiled":"06/23/2025","vin":"2C4RC1BG7MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11665527,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2025","dateComplaintFiled":"06/07/2025","vin":"2C4RC1L74MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving 70MPH on the expressway the dash randomly sent a message saying \u201cPull over vehicle shutting off\u201d and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn\u2019t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11660695,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2025","dateComplaintFiled":"05/13/2025","vin":"2C4RC1R72MR","components":"POWER TRAIN,ENGINE","summary":"Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010.  Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached.  Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above.   Currently vehicle is at dealer pending confirmation / diagnostics.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11660312,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2025","dateComplaintFiled":"05/12/2025","vin":"2C4RC1BG9MR","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,BACK OVER PREVENTION","summary":"The emergency brake came on while I was driving","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11660486,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2025","dateComplaintFiled":"05/12/2025","vin":"2C4RC1BG7MR","components":"ENGINE","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the rocker arm, lifters, and the right intake camshaft needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11659894,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2025","dateComplaintFiled":"05/09/2025","vin":"2C4RC1BG4MR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11657097,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2024","dateComplaintFiled":"04/27/2025","vin":"2C4RC1N79MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, \"Stop, pull over. your car is going to stop\" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software \"fix\" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to \"trust the engineers\" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11655461,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2025","dateComplaintFiled":"04/18/2025","vin":"2C4RC1S78MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11654142,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2024","dateComplaintFiled":"04/11/2025","vin":"2C4RC1FG2MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans.  The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11650266,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2023","dateComplaintFiled":"03/24/2025","vin":"2C4RC1BG5MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11645963,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2025","dateComplaintFiled":"03/03/2025","vin":"2C4RC3GG6MR","components":"PARKING BRAKE","summary":"The contact's sister-in-law owns a 2021 Chrysler Pacifica. While the contact was stopped at a mailbox to retrieve mail, the contact opened the front, driver-side door. When the contact opened the door, the vehicle's parking brake engaged independently. As the contact attempted to drive forward, the vehicle's rear wheels had locked upon the depression of the accelerator pedal. Due to the failure, the vehicle was stopped in the middle of an intersection as the parking brake failed to disengage. The parking brake warning light appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The contact then stated that a \"Service Parking Brake\" warning message appeared on the instrument. All occupants exited the vehicle and directed traffic to avoid hitting the vehicle. The vehicle was then towed to a dealer where they managed to restart the vehicle without incident. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11644139,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2025","dateComplaintFiled":"02/21/2025","vin":"2C4RC1BGXMR","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11644220,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2025","dateComplaintFiled":"02/21/2025","vin":"2C4RC1FG4MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11642288,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2025","dateComplaintFiled":"02/12/2025","vin":"2C4RC1N72MR","components":"FUEL/PROPULSION SYSTEM","summary":"While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack, which created a small hole. The fuel was leaking onto the coil pack. This puts both the driver and the passengers at risk because the coil pack is in close proximity to the spark plugs. When there is a spark and gasoline, fires and/or explosions tend to be the result.   The technician stated that there had been no tampering with the components and that the gap between the fuel line and the coil pack is very small. I believe that the gap is too small because normal operation of a vehicle should never cause a hole to be rubbed into a fuel line due to it's proximity to the coil pack. Prior to the smell of fuel, there were no other warnings. I have included pictures of the faulty part.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11641867,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2025","dateComplaintFiled":"02/11/2025","vin":"2C4RC3BG3MR","components":"ENGINE","summary":"Hello, we recently had an oil change on our 3.6 liter chrysler minivan.  The engine seized and failed shortly after.  The oil cap on oil filter housing had a part come off and plug the oil channel, resulting in engine failure.  The car is currently at a Chrysler dealer with noone accepting responsibility.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11642048,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2025","dateComplaintFiled":"02/11/2025","vin":"2C4RC3GG7MR","components":"SEATS","summary":"Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of child car seat.  Attempts to correct the problem all failed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11640763,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2024","dateComplaintFiled":"02/04/2025","vin":"2C4RC1L70MR","components":"STEERING,ELECTRICAL SYSTEM,STRUCTURE","summary":"Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: \u2022Extensive flood damage, which was concealed at the time of sale and significantly compromised the car\u2019s electrical and safety systems. \u2022Prior frame and structural damage from an accident that was never disclosed. \u2022Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. \u2022Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. \u2022Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido\u2019s Role in Fraud and Misrepresentation \u2022Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. \u2022Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11639870,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2024","dateComplaintFiled":"01/31/2025","vin":"2C4RC1L76MR","components":"POWER TRAIN","summary":"5-6 times, our car has gone into \"turtle mode\", where a warning comes on telling you to pull over ASAP, and that your maximum speed will be limited.  We've been in and out of Gwinnett Chrysler in Stone Mountain, GA, and they've never solved the problem.    Since then, it has happened twice more and we made it to an Auto Zone type store each time, and they read the error code.  Both times, the code was POA43.  One said \"Power Train System Drive Motor 'A' Position Sensor Circuit Intermittent\" and the other said \"Primary DTC - MotorReSolver Open/ Short\".    On forums many people report this issue, and most have gotten new transmissions to resolve it.    This started on [XXX] AFTER I had Gwinnett Chrysler fix 4 recalls and do routine maintenance.   It has been going on for 7 months at this point.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11638345,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2025","dateComplaintFiled":"01/24/2025","vin":"2C4RC1BGXMR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11638039,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"01/23/2025","vin":"2C4RC1BGXMR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11637624,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"01/22/2025","vin":"2C4RC1BG4MR","components":"POWER TRAIN","summary":"Hard shifting during de-deceleration and at lower speeds. Most likely between 25 to 45 miles per hour.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11635956,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2024","dateComplaintFiled":"01/14/2025","vin":"2C4RC1FG6MR","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"I was backing out of the driveway. I had all the safety features on, and I was checking my surroundings. Typically, the blind spot and front sensors would alert me to dangers. However, on this and many other occasions the warnings didn't alert me to danger on my passenger side that I couldn't see. this resulted in damage to the front quarter panel of my van as well as damage to the bumper. The body shop said it would cost at least $5000 to repair the damage. I can't afford that; in turn I am driving around with the damage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11635953,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2025","dateComplaintFiled":"01/14/2025","vin":"2C4RC1FG6MR","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11634921,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2023","dateComplaintFiled":"01/08/2025","vin":"2C4RC1L76MR","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I received the \"Red Wrench\" warning light several times, but it would clear. One day while travelling in a 45mph zone the car suddenly stopped and I came to a skidding stop, luckily I was coming to my turn and was only going about 10mph. I did fear I was going to get rear ended, luckily it did not occur. I was stuck in the road and traffic built up. I couldn't push the car off the road because every time I put it in Neutral and opened the drivers door it would go into Park. My daughter lived nearby, so they came to assist with diverting traffic around me and to put safety cones out. I called the County Sheriff because I felt I was a safety hazard. When a Deputy arrived he and my Son In Law were able to push the car off the road while I steered. I was blocking traffic for about 30 minutes. I called a flat bed who towed the vehicle to the dealer. The issue was troubleshot to the Power Inverter Module (PIM) internally shorted causing the Main Battery Disconnect fuse to blow. The dealer replaced the PIM and the Main Battery Disconnect. This occurred on or about June 27, 2023. The dealer invoice is Aug 21, 2023. It took several weeks to get the part and repair. This issue has not re-occurred. At the time mileage was 29564, currently it is 48171.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11633792,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2025","dateComplaintFiled":"01/03/2025","vin":"2C4RC1S75MR","components":"UNKNOWN OR OTHER","summary":"Car warning flashed while driving on on highway \u2018stop safely\u2019 and car powered down and went to limp mode.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11633466,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2024","dateComplaintFiled":"12/31/2024","vin":"2C4RC1N79MR","components":"STRUCTURE","summary":"While driving the vehicle on a highway - a hard solid piece of the exterior literally separated from the vehicle and flew off.  This incident gave rise to the risk of an accident or injury to those traveling behind or to others traveling on the highway.  A flying projectile is an inherent safety risk.   No external force or event caused this.  Vehicle literally fell apart on its own.  Some kind of defective attachment process or mechanism.  Vehicle was purchased new.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11632027,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"12/22/2024","vin":"2C4RC1FG5MR","components":"BACK OVER PREVENTION","summary":"For the most recent recall, the rear view camera has not been working since August 2024. I\u2019ve been to the dealership 3 times, once in August and twice in November and they cannot resolve the issue. They told me that they\u2019ve sent information to Chrysler and they would contact me in a few days and I have not heard back. This is a huge safety issue as my rear view display is not visible, it\u2019s either a blue screen or grey screen. I need help please","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11631915,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/21/2024","vin":"2C4RC3PGXMR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"On 12/20/2024 my wife was driving about 20mph on a road and with no warning lights or messages the vehicle completely shut down. Nothing would work on the vehicle. She could not even put my hazard lights on or put the vehicle in neutral to move out of the roadway. The vehicle blocked traffic for an hour. It was fortunate the car behind did not hit our vehicle and also that my children were not in the car with her. The police assisted in redirecting traffic around the vehicle but they also were unable to get anything working. A tow truck towed to the dealership to assess what's going on. There was absolutely no warnings or previous instances or issues which makes this extremely dangerous. At only 20mph the car still significantly jerked when it came to an abrupt halt.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11631638,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2024","dateComplaintFiled":"12/19/2024","vin":"2C4RC1BG7MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11631052,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2024","dateComplaintFiled":"12/16/2024","vin":"2C4RC1S77MR","components":"ENGINE","summary":"The check engine light is on with and error code of P0E15 From what I am reading on the web a LOT of people are having/have had this problem.  The error code came up during windshield repair and recalibration.  The technician advised this has been an ongoing problem and this error keeps coming up even after being cleared.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11627754,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2024","dateComplaintFiled":"11/27/2024","vin":"2C4RC3GG0MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11625664,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2024","dateComplaintFiled":"11/16/2024","vin":"2C4RC1BG9MR","components":"VISIBILITY/WIPER","summary":"On June 23, 2024 a NHTSA recall  #24V-436 was posted indicating the rear visibility system defaults to the rearview image being visible.  To date multiple dealerships and the Chrysler Corporation contacted trying to get this issue remedied.  No one seems to have an answer ass to when the update will occur.  I contract with a car rental service, TURO,  to rent my personal vehicles.  Because of this recall TURO will not allow my vehicle to be rented until this issue is resolved.  I have to continue making car payments and pay insurance on this vehicle without any income coming in to offset my costs.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11622929,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/31/2024","vin":"2C4RC1BG5MR","components":"ENGINE","summary":"The  Start/Stop function ceased to function and illuminated a dash light indicating a malfunction. It started on October 3, 2024,  when warm starting the vehicle in a store parking lot. The dash light illuminates every time the vehicle is started. Possible No Start while vehicle is waiting in the turn lane of an intersection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]},{"odiNumber":11621631,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"10/23/2024","vin":"2C4RC1S76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"My wife was driving driving the vehicle on October 21st, 2024.  She was shifting from Park to Drive just after our children got out of the vehicle in the school parking lot when the whole vehicle froze up and the dashboard lite up with all error lights including the engine light.  It was flashing \"Service Hybrid Battery System\", \"Service Transmission\", \"Turn off parking brake\" and the Vehicle began to power cycle on and off, then on with gas motor, then on with electric motor. The vehicle could not be powered off and it could not be shifted out of gear and the parking brake could not be disengaged.  The tow truck had to drag our Pacifica onto the flatbed while it continued to turn on and off and cycle through the engine and hybrid system.  This vehicle has 36,000 miles and just had the transmission replaced under the \"Recall for hybrid transmission systems\"  This is the second time this has happened, it originally occurred at 7000 miles and after the dealer had it for a week we were told there was no problem.  The dealer had to pull a bunch of fuses and the 12v battery to get the vehicle to stop turning off and on, the same thing happened this time when it was dragged off the flatbed at the dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11620391,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2024","dateComplaintFiled":"10/17/2024","vin":"2C4RC1L76MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number:  24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619544,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2024","dateComplaintFiled":"10/13/2024","vin":"2C4RC1N76MR","components":"ENGINE","summary":"The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11619572,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2024","dateComplaintFiled":"10/13/2024","vin":"2C4RC3FG8MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Two things: my auto start/stop often shuts off, and the display reads: \"Auto stop/start is disabled/hood open,\" though it's not. I also often get a \"Service Stop/Start system\" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11618075,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2024","dateComplaintFiled":"10/04/2024","vin":"2C4RC1BG2MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11617744,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2024","dateComplaintFiled":"10/02/2024","vin":"2C4RC3GG0MR","components":"STRUCTURE","summary":"There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11616138,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2024","dateComplaintFiled":"09/24/2024","vin":"2C4RC1L71MR","components":"UNKNOWN OR OTHER","summary":"Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436  The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11615679,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2024","dateComplaintFiled":"09/20/2024","vin":"2C4RC1BG0MR","components":"STEERING","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11614775,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/13/2024","dateComplaintFiled":"09/16/2024","vin":"2C4RC1N70MR","components":"ELECTRICAL SYSTEM","summary":"I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message \u201cstop safely, vehicle will shut off soon\u201d. It did this a total of 5 times on our trip down to Alabama.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11614829,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"09/16/2024","vin":"2C4RC1L78MR","components":"FUEL/PROPULSION SYSTEM","summary":"Van had a smell of gasoline inside the cabin and out.  Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking.  The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel.  Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay.  Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue.  I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11613923,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2024","dateComplaintFiled":"09/11/2024","vin":"2C4RC1S7XMR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO \"SAFELY STOP VEHICLE WILL SHUT OFF SOON\". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11613620,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"09/09/2024","vin":"2C4RC1L7XMR","components":"FUEL/PROPULSION SYSTEM","summary":"I went to start my van and out of nowhere I got an error message saying to \u201cservice hybrid electric system\u201d and a check engine light came on.  I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the \u201cservice charging system\u201d error pops up.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11612489,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"09/04/2024","vin":"2C4RC1L78MR","components":"UNKNOWN OR OTHER","summary":"The rearview camera system on the vehicle has malfunctioned, causing the rearview image not to display when the driver attempts to use it while backing up. This poses a significant safety risk, as the absence of the rearview image could lead to backing up without confirming the area is clear, increasing the risk of injury to people/kids outside the vehicle. Although the recall was issued on June 13, dealers have been unable to provide any information on when a remedy will be available. The vehicle was purchased on July 28, and as of September, there has been no further information or resolution. The affected component has not been inspected by the manufacturer, police, or insurance representatives. There are no warning lamps, messages, or other symptoms outside of the discovery of this malfunction.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11611497,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"08/29/2024","vin":"2C4RC1N76MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The battery coolant is leaking from the rear of the vehicle","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11610253,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"08/22/2024","vin":"2C4RC3PG4MR","components":"BACK OVER PREVENTION","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11609930,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2024","dateComplaintFiled":"08/21/2024","vin":"2C4RC1N74MR","components":"UNKNOWN OR OTHER","summary":"Manufacturer is not fixing recall with remedy in reasonable time. Fix is available for model years other than 2021. Have open case with Chrysler which has provided no assistance and there is no date remedy will be available","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11609631,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2024","dateComplaintFiled":"08/20/2024","vin":"2C4RC3GGXMR","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"The backup camera and rear collision warning randomly stops working. I put the car in reverse and there are just blank lines on the screen. Somethimes the screen resumes a normal display when I shift out of reverse, and sometimes the screen just stops working.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11606717,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2024","dateComplaintFiled":"08/06/2024","vin":"2C4RC1L76MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"This is a follow up to an earlier submission (NHTSA Tracking Number 11591550). After the initial incident, the dealership replaced the hybrid battery on the vehicle. A month later, yesterday, while driving the vehicle on the interstate, I again received the dreaded, \"Stop Safely, Vehicle Will Shut Off Soon\" warning indicator and the car lost all power about 30 seconds later.   Thankfully, I was on an offramp and was able to stop safely. Had I been traveling at full speed in the carpool lane, it could have been very dangerous. The van is now at the dealership for repair, and I hope they fix it for real this time. This is an extremely dangerous situation, with vehicles dying while going full speed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11606051,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2024","dateComplaintFiled":"08/02/2024","vin":"2C4RC1BG0MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11606054,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/02/2024","vin":"2C4RC1BGXMR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while driving at various speeds, the \"Uconnect Box Service Required - Please visit an Authorized Dealer\" message was displayed on the instrument panel. Due to the failure, the reverse camera screen displayed a blank image while in reverse(R). The vehicle was taken to the dealer several times in reference to the failure. The vehicle had been repaired a total of three times; twice for the radio module and once for the telematics box module (TBM). The vehicle was not repaired. The contact later discovered that the vehicle was included in NHTSA Campaign Number: 24V463000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11603974,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2024","dateComplaintFiled":"07/23/2024","vin":"2C4RC1S70MR","components":"ENGINE","summary":"Vehicle stopped running on the interstate [XXX] [XXX]. Barely ran with electric motor about 7 miles an hour.  Took it to Dick Hanna Chrysler July 9, 2020 in Vancouver Washington and they did a software update recall 03A?    On [XXX] The car stopped running again on the interstate. Took it to the same dealer and now they tell me the power inverter module Needs to be replaced. The part is not available.    It is dangerous for a vehicle to stop running, especially on a high speed interstate. No timeframe as to when problem will be solved. Car still at the dealer as of today, July 23  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11604016,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2024","dateComplaintFiled":"07/23/2024","vin":"2C4RC1L70MR","components":"POWER TRAIN","summary":"On [XXX], I was driving the vehicle on a busy highway with a posted speed limit of 70mph. While operating the vehicle at ~70mph, the front display showed a message that the vehicle was going to stop and to pull off safely. Unknown at what point the vehicle will stop, in a panic, I pulled off on the highway and immediately called road assistance for a tow. After calling the dealership, they told me to start the vehicle again, which I did and it showed the check engine light illuminated on the dash. He advised that the vehicle should be able to be driven to the dealership rather than needing a tow, so I cancelled the roadside assistance.  On May 12, 2023, the dealership informed me that they did not find anything wrong and said I could pick the vehicle back up since they couldn't replicate the issue. On my drive home, the exact same issue happened and in a panic I pulled off on the same highway with posted speeds of 70mph.  The car was at the dealership from May 12 2023 - June 26 2023. The dealership replaced the valve body and transmission.  On [XXX], while driving with two young children  [XXX]  and [XXX] ) on the same highway with posted speeds of 70mph, I received the same dash message. The highway was very busy that day and the concern was escalated with my young children in the vehicle. I was able to pull off. I turned off my vehicle, turned it back on, which put it in limp mode so I could putter to a safer spot than the middle of an off-ramp. I turned it off once more and restarted it, and it allowed me to drive with the check engine light. The next day (XXX), I took it to the dealership and they just confirmed today (7/23/24) it once again needs a new transmission. So I have been put in an extremely unsafe condition 3 times in just over a year with no new resolution beyond just trying to replace the transmission once again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11603732,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2024","dateComplaintFiled":"07/22/2024","vin":"2C4RC1BG1MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11602703,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2024","dateComplaintFiled":"07/16/2024","vin":"2C4RC1S74MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"I purchased my vehicle from AutoNation Chrysler Dodge Jeep RAM Spring - 21027 I-45, Spring, TX 77388 on or about April 15, 2021. I began having trouble with the electric/gas drivetrain around January 30 of 2023. The vehicle lost all power, as well as throttle and proper braking response. I brought my vehicle back to Helfman Dodge Chrysler Jeep RAM FIAT at 7720 Katy Fwy A, Houston, TX 77024 for repairs on February 6, 2023. The repairs performed seemed to have worked until [XXX]. The most recent event on [XXX] my Pacifica Hybrid lost all power on the highway. While attempting to pull the vehicle off of the highway it abruptly entered its parking gear at 5mph, almost causing a rear end collision from the semi tractor trailer following behind us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11602806,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2024","dateComplaintFiled":"07/16/2024","vin":"2C4RC1BG0MR","components":"BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11601225,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2024","dateComplaintFiled":"07/11/2024","vin":"2C4RC1BGXMR","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I am having a problem with my under-warranty (32,000 miles) 2021 Chrysler Pacifica which the service department at my dealership appears unable to help. I was driving on an interstate in stop-and-go traffic for a couple of hours. It was a very hot day, temperatures well above 90 degrees. Six times over 15 minutes the following occurred:  While coasting/braking, so at low RPM the engine turned itself off I braked to stop the vehicle The vehicle put itself into Park A message on the dash said to place my foot on the brake pedal and press the button to start the engine I did so, and the engine cranked for an unusually long time, becoming longer each of the 6 times, before eventually starting By the last time we were doubtful it would start at all  After the 6th time I cut my long-distance trip short, turned around, and came home in normal (not stop-and-go) highway traffic conditions, with no more engine failure.  The check engine light did not turn on, and no service codes were generated which could have been related to these power failures  My local dealer's service department (Pohanka in Salisbury, MD) tested the alternator, starter, and battery and found nothing wrong. They did charge the battery up a bit, saying it took only 20 minutes. They have been unable to re-create the problem, which is not surprising, due to the unique conditions under which it happened. They say there is nothing they can do about my problem under warranty because there is no code and they can't reproduce the problem, so they want to give me back a vehicle that we know behaved unsafely six times under dangerous conditions. Engines failing without warning on interstates are likely to result in being rear-ended.  I see online that the hybrid model of the same model year has a recall for exactly this same issue, so it is not a new issue for Chrysler, although maybe new-ish for my non-hybrid model of the same vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11600791,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2024","dateComplaintFiled":"07/10/2024","vin":"2C4RC1S74MR","components":"FUEL/PROPULSION SYSTEM","summary":"Van has 70K miles. After a long road trip. last stop noticed a gas smell from the front of van.  When opening the hood noticed gas had been leaking over top of the motor by spraying fuel. Moving the fuel line running over the top of the motor, showed it was rubbing against top of the coil pack on engine. The rubbing over time caused a small cut in the fuel line allowing for fuel leak. The fuel line seam to be malformed or is unsported causing the rubbing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11600656,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2024","dateComplaintFiled":"07/09/2024","vin":"2C4RC1S78MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"After having the car serviced to fix the recall, my car stopped running while on the freeway at 60mph. This is now the 3rd time in less than 10 days that this has happened. I had the transmission replaced previously to fix this issue but it has returned.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11598592,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2024","dateComplaintFiled":"07/03/2024","vin":"2C4RC1L72MR","components":"POWER TRAIN,ENGINE","summary":"Driving the vehicle on the interstate, and the vehicle suddenly lost power and had a warning that said \"Stop Safely, Vehicle will shut off soon\". However, we were in a construction zone and unable to stop on the interstate causing many vehicles to nearly crash into us. I understand we had previously had a recall worked that simply added this warning, but did not fix the issue.  This warning is not a safe solution. It is still very dangerous for your vehicle to suddenly drop to 15mph at highway speeds. We are in the process of having the dealer confirm the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11597857,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2024","dateComplaintFiled":"07/01/2024","vin":"2C4RC1S78MR","components":"POWER TRAIN","summary":"While driving from Texas to Wisconsin our van powered down twice while at freeway speeds in traffic. We had 6 people in the van and were lucky to safely reach the should each time it happened. Transmission was replaced 2 years ago to correct this issue and it returned. Van was recently at dealership in Texas for inspection and work and found no reason to fix recall issues that are now being stated to have needed to be fixed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11594647,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2024","dateComplaintFiled":"06/16/2024","vin":"2C4RC1S76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Traveling down [XXX] in Escondido at approximately 73mph.  In the fast lane and moving left into the car pool lane the vehicle lost all motive power and the error \"Service Charging System\" came up on the dash then flashing back to \"SHIFT TO P TO START\".  We were able to make it to a very small emergency lane on the left side of the interstate.  Had to power vehicle off and restart twice before be regained motive power.  There was a very good chance that we would have been stranded in the middle of the interstate with wife and 2 kids in the care on an 85 degree day.  We were able to make it off freeway with \"Check engine light showing\"  but no other errors on the dash.  We were able to drive home 7 miles and will tow the Pacifica to the dealer tomorrow.  This is the second time this has happened and could have had a horrible outcome.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11593627,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2024","dateComplaintFiled":"06/11/2024","vin":"2C4RC1BG8MR","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"The forward collision alarm was triggered when there was no collision.  Additionally the ABS system and cruise control went offline.  This occurred numerous times during winter while at a full stop as well as when driving between 45-55mph.  Once triggered the collision alarm remained on for hours to days at a time. During that time cruise control was not able to be used and ABS was offline. Additionally the assisted parking was not available.   ABS and stability control is important for safe driving and braking in icy/slippery situations putting both my own, my passengers, and other drivers at risk.   The vehicle was inspected 4 times by the Bath NY Chrysler dealership.  A sensor was replaced the first time but this did not correct the issue.  The 2nd time another component was replaced, but the technician stated the issue was still present and  I would need to bring it back in for further testing. The 3rd and 4th time the dealership was not able to recreate the issue and did not perform any repairs.  The issue has recurred, but the dealership was not able to get the car in at that time.   This vehicle has not been inspected by manufacturer, police, insurance etc.  There was no prior warning to the issue.  When it occurs the warning lamps that come on are: BRAKE, Front Collision, Front Collision OFF, ABS, Seatbelt, and the Traction Control. I have a photo of the dash from one of these incidents.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11591971,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"06/02/2024","vin":"2C4RC1L75MR","components":"ENGINE","summary":"The engine stopped responding in a safe manner and we were not able to maintain safe speeds along a highway.   While traveling on the highway in a busy, high-speed merge area at night, I received a warning \"Stop Safely Vehicle Will Shut Off Soon.\" I was far from a safe pull off location along a highway with sound barriers on all sides and no way to walk away from the highway. I made my way to the shoulder. Seeing that I was not in a safe location for me and the other car passengers, I drove very slowly with my hazards on until I could exit the highway. There was not a safe shoulder available for much of the distance and the car was unable to go faster than about 30 miles per hour at its peak. This max speed dropped gradually to close to 10 mph. The engine barely responded and I struggled to make a turn onto a residential street without a collision with oncoming traffic.   Once were in a safe location, I turned the car off and back on again and the same warning light appeared and the engine was similarly limited to moving the car at about 10 mph max. I have not had the car towed to a dealer yet for inspection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11591550,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2024","dateComplaintFiled":"05/30/2024","vin":"2C4RC1L76MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"While driving at full speed on an interstate, I received the message, \"Stop Safely, Vehicle Will Shut Off Soon.\" The van then lost power, and I was able to pull over safely (thankfully!). After about 15 minutes, the van restarted, and I made it about 10 miles until it happened again. After two more shut-downs, I was able to get the van to a dealership, where it has been sitting undiagnosed for over a week now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11590619,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/18/2024","dateComplaintFiled":"05/24/2024","vin":"2C4RC1BG4MR","components":"AIR BAGS","summary":"The contact owned a 2021 Chrysler Pacifica. The contact stated that while stopped in congested traffic, the vehicle was rear-ended by another vehicle traveling at a high rate of speed. As a result, the vehicle was sent careening head-on into the vehicle ahead before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's daughter was transported to an area hospital by EMT and treated for nondescript injuries to her neck and shoulders. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 108,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11590630,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2023","dateComplaintFiled":"05/24/2024","vin":"2C4RC1BG1MR","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated that after parking the vehicle and shifting to park(P), the contact attempted to turn off the vehicle however, the engine remained running. The contact stated that the failure was intermittent however, on one occasion, the engine remained running for almost 2-hours after pressing the START/STOP button. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wiring harness behind the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11589540,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2024","dateComplaintFiled":"05/19/2024","vin":"2C4RC1L77MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Vehicle has suddenly went into low power mode while driving three times. Was towed to shop each time to find no issues besides codes. Codes were cleared and vehicle was returned. Now vehicle is in the shop at chrysler due to a service charging system code for the hybrid system, causing the vehicle to not start or shift out of park gear. Vehicle has 58,000 miles and is not covered under the battery warranty with only 2 thousand miles remaining on the factory power train warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11588627,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2024","dateComplaintFiled":"05/14/2024","vin":"2C4RC1S71MR","components":"FUEL/PROPULSION SYSTEM","summary":"High pressure fuel line leaking due to tube rubbing against hard plastic clip. Smelled gasoline fumes from outside the vehicle. Narrowed it down to the passenger side of the engine compartment but couldn't isolate it. Read some forums from similar cases and identified a high pressure fuel line that could wear a hole due to a design flaw. Sure enough I wigged it just slightly and upon starting the vehicle it started spraying gasoline all over the engine at an alarming rate. I drove my children to daycare the previous day, this could have started a fire or caused the engine area to explode. Crazy unsafe and glad I caught it quickly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11587860,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/09/2024","vin":"2C4RC1L77MR","components":"ELECTRICAL SYSTEM","summary":"For the 3rd time after driving approximately 200 miles, the vehicle has shut down on the highway.  I receive a warning instructing me to pull over safely because the vehicle is shutting down.  All three of these times happened on interstate highways.  Two times this occured on the NJ Turnpike.  My husband is disabled and the process of getting off the highway - involving exiting our vehicle and getting into a tow truck is frightening and daunting.   By this third time I figured out that we can cool the vehicle by waiting.  Which we did because this last breakdown happened again on the NJ Turnpike.  I had 3 dogs with me in addition to my handicapped husband.  I could not imagine getting out into the lanes of traffic with the three dogs and the disabled husband.  I waited 45 minutes and the car started and we were able to proceed 10 miles.  At which point we were several miles from the exit off of the turnpike.  We were now within 7.5 miles of a dealership.    We were instru cted by the vehicle again to pull over safely because the car was shutting down.   We waited another 30-45 minutes.  Managed to get off the highway.  Now within 1.5 miles of the dealership we were told again to pull over.   We waited again and made it to the dealership.   The codes were the same codes we had on the April 7 breakdown -- the February breakdown also had our car not being able to start.     I bought a used Chrysler 2021 Pacifica Hybrid that has broken down for the third time with the same codes P1A9A, P1A9AE, P1A21, and P1AA2, and the low-temperature active pump is suspected to be the issue with battery cooling and heating.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11587232,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"05/06/2024","vin":"2C4RC1L76MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"On two separate occasions (on April 30 and May 1, 2024), my Chrysler Pacifica's engine suddenly lost power while driving on highways.  I was served with an error \"Stop Safely. Vehicle Will Shut Off Soon.\"  After a few minutes on the side of the highway, the vehicle was able to start again and drive.  After the first incident, I drove to a Chrysler dealership, who plugged in a portable computer to check for error codes.  Despite the severity of the issue, the vehicle's onboard computer recorded no errors.    Since then, I found that the NHTSA is aware of the problem (NHTSA Action Number RQ24004) related to a wiring harness short circuit.    Chrysler's supposed \"recall\" only entails a feature to supposedly allow time to pull over safely.  I enjoyed no such time.  I lost power immediately and had to immediately traverse multiple lanes in busy traffic to pull off the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11585721,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2024","dateComplaintFiled":"04/29/2024","vin":"2C4RC1N75MR","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"My fuel line was rubbing against a part of the engine and leaked. My mechanic said the fuel line was unsupported causing the rubbing and didn\u2019t have shielding/padding to protect it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11585544,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2023","dateComplaintFiled":"04/26/2024","vin":"2C4RC1S71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I had purchased the vehicle three days beforehand. It was a lemon law buyback car. I had driven around 120 miles or so that day. The high that day was at least 90 degrees or so. It was past the halfway mark of driving that day, when I tested the Level 2 EVSE I had bought. It didn't work because the plug wasn't energized, but I did notice that the time to charge was reading 3 hours instead of the expected 2 hours. Once I got back to town, I plugged in to a Chargepoint charger, which was only charging at a Level 1 rate. I contacted the dealer to report the problem, and then went to my storage locker. On the way, the AC stopped working. When I tried to leave, the vehicle would not start. Suspecting an overheating problem, I left the hood open for a half hour or so, and after that, the vehicle started up. On my way home, the vehicle suffered a complete loss of motive power, displaying a message saying \"Stop Safely Vehicle Will Shut Off Soon\", leaving me stranded in a parking lot. This was followed by a message saying \"Service Charging System\". After another hour or so of sitting with the hood up, the vehicle worked again. This has happened multiple times since then. I have traced the problem to the battery pack reaching a temperature of 55 C, at which point the vehicle invariably shuts down. One time it did this, I was on stuck on the side of a road with no shoulder, after dark. The dealers I have taken it to could not reproduce the problem, as it takes hours of driving to trigger, and they are not willing to drive it enough to reproduce the problem. A case was raised with the manufacturer, but their protocols were insufficient to reproduce the problem. I have recently learned that the problem is apparently the same problem that the original owner had, and that the vehicle was bought back for originally. I have collected extensive CSV logs documenting the defect. The vehicle is obviously still unfixed, as they will not fix it until they duplicate the problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11580643,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2024","dateComplaintFiled":"04/02/2024","vin":"2C4RC1L77MR","components":"ELECTRICAL SYSTEM","summary":"I was driving home from a trip of 208 miles.  I drove to Bethlehem PA 208 miles, was there for 4 hours and was returning home driving another 208 miles.   I did not plug in my plug in hybrid prior to leaving Bethlehem, PA.  When I was less than 10 miles away from my home, lights came on and my dashboard said \"Stop Safely Vehicle Will Shut Off Soon\". I have a picture of the dash.  In the upper left hand corner was a picture of the Battery on the right lower corner a picture of a plug.  I had 288 miles range left on my gas.    My husband is disabled and the police officer who pulled behind me had to close a lane of traffic on the Interstate Highway  [XXX] ) to allow him to disembark the vehicle at 8:30 pm and to reenter the tow truck that towed us off the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11580359,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2024","dateComplaintFiled":"04/01/2024","vin":"2C4RC1L70MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"Second incident of loss of motive power at 37352 miles on the odometer.  Vehicle was traveling on freeway and suddenly displayed message, \"Stop Safely Vehicle Will Shut Off Soon.\"  Accelerator pedal had no effect and vehicle began coasting.  It was dangerous to coast across multiple lanes of freeway to reach an off-ramp with shoulder wide enough to stop the vehicle.  We also had to make it over an incline while coasting and it may not have been possible to reach the shoulder or off-ramp.  Prior to this incidence, the vehicle had been brought to a Chrysler dealership due to a previous occurrence at 36997 miles on the odometer.  It was inspected by the Chrysler dealership and deemed to be operating normally.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11579879,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2024","dateComplaintFiled":"03/28/2024","vin":"2C4RC3PG1MR","components":"STRUCTURE,FORWARD COLLISION AVOIDANCE","summary":"Ghost braking. While driving on the road using the adaptive cruise control, the van initiated its braking system as if someone was in front of me. This happened with nothing in front of me for miles in sunny cool weather and while at night passing a car with fog. I assumed the fog case had some bearing as the car I was passing their tail lights appeared to illuminate the fog to a degree you would think was a car in front of me.   Glove box needed to be replaced. Kept opening and slamming on my bride's chins.   The trunk is soaking up water from an unknown source after heavy rains and car washes. We noticed the issue when we vacuumed the rear trunk space and took out the mat. We dried it at the local car wash and didn't think much of it until we went through a car wash again. And there was the leakage but unknown from where.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11576719,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2024","dateComplaintFiled":"03/11/2024","vin":"2C4RC1S70MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Vehicle was having driving issues for months and dealership could not identify the issue.  Van showed \"check engine\" light, stopped using electrical propulsion (while fully charged), and engine started making a lot of noise during driving. Vehicle was kept off the highway until it could be taken into the dealership for service. Dealership identified issue as battery pack coolant heater and replaced it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11576722,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2024","dateComplaintFiled":"03/11/2024","vin":"2C4RC1S70MR","components":"BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"On empty roads at low speeds, vehicle flashed emergency braking signs and stopped abruptly. Happened multiple times in January both in reverse and when driving forward normally. Safety of driver and passengers was impacted by the sensor issues and abrupt braking. If there were other cars behind the vehicle, it could cause accidents and injury. Vehicle was brought into dealership and could not identify or address the issue. Suggestion provided was to disable the sensors while driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11576139,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2024","dateComplaintFiled":"03/08/2024","vin":"2C4RC1BG2MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"When at a red light or while driving car throws its self into park and then powers off immediately and this isn\u2019t safe with my children in the car while drive it\u2019s also happened while driving during traffic car just throws its self into park and powers off","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11575239,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2024","dateComplaintFiled":"03/04/2024","vin":"2C4RC1S73MR","components":"POWER TRAIN","summary":"Driving at 65-70mph on the Interstate and vehicle gave message \"Stop Safely - Vehicle Will Shut Off Soon\". As indicated, shortly after, vehicle lost motive power and we had to coast to the shoulder. As we were going downhill, we managed to make the next exit and pull off. On flat ground, vehicle would only crawl at walking pace. Vehicle did restart after a full off/on cycle and subsequent dealer diagnosis is the hybrid transmission replacement.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11575158,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2024","dateComplaintFiled":"03/03/2024","vin":"2C4RC1S74MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I was traveling at highway speed. The hybrid was utilizing mostly the battery. I needed to accelerate to the speed of those around me. The van switched from just battery to utilizing battery and gas power. About a minute after it switched, the engine completely shut off. A warning flashed up on the dash display to \u201cStop safely Vehicle will shut off soon\u201d. The engine shut off. I could no longer use the gas, the only thing I could do was coast to a stop. This was very terrifying because I was traveling at such a high speed on the interstate. I immediately put on my hazards and coasted to a stop. This was harmful to others on the interstate because they had to slow down behind me or get around me. Eventually when I was slow enough, I managed to coast onto the shoulder and come to a complete stop.  I was able to reproduce the problem upon restarting the vehicle. I have taken the van to a dealership but they have not been able to look into it yet. The engine light is now on in the vehicle. This happens consistently at high speeds","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11575041,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2023","dateComplaintFiled":"03/02/2024","vin":"2C4RC1L75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"January 2023 the car was at the dealer for two months for the battery heater. The car was losing coolant as the battery heater was malfunctioning. The car was at the dealers for 2 months for the repairs to be completed.   December of 2023 the car had \u201cStop Safely \u2014 Vehicle Will Shut Off Soon\u201d. We pulled off the freeway in a confused state and the car shut off. We called Chrysler who said to have the vehicle towed or driven at our own risk to a dealer. But had no input if the vehicle was actually having a problem or just a sensor. The vehicle was towed and now has been at the dealer for 3 months with no remedy. They say a new transmission is on backorder but not approved by Chrysler.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11574905,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2024","dateComplaintFiled":"03/01/2024","vin":"2C4RC1L78MR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"As I was leaving my son's school parking lot - moments away from an on-ramp to a major freeway - an error message flashed on the dash saying \"Service Charging System\" followed by a message about the vehicle's speed being limited and a red turtle icon. The van instantly was driving strangely. Since I was in a parking lot, I turned everything off and waited for the van to shut down completely. I restarted the van and the warning messages were gone, but the check engine light remained. The van showed more than 15 miles of battery mileage remaining. The week prior, we had taken it into the dealership for the open recalls to be repaired, so we took it back for this issue. The dealership just messaged me saying the van is ready to be picked up and that the charging system was just low. But it still had nearly 1/2 the battery left when this happened! The dealership went on to say, \"So here is the deal, we could not verify the concern at this time. There are no codes in the system, nothing to really test for. I can have someone drive it and see if anything happens, but without being able to duplicate your concern, we cannot diagnose it.\" My sister-in-law had the exact same issue on her own Chrysler pacific Hybrid just a few months ago, while she was on the freeway and her speed was instantly throttled. They replaced the entire electrical hybrid transmission. This is a known issue with this vehicle and it is going to put my life and my kid's life at risk since the dealership cannot reproduce the error. I even sent a picture of the error message, and they say there's nothing they can do.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11570314,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2023","dateComplaintFiled":"02/06/2024","vin":"2C4RC1L7XMR","components":"POWER TRAIN","summary":"While traveling down the interstate on a family road trip, our Pacifica PHEV alerted us to stop safely because our vehicle would lose power. We almost didn't make it to the shoulder before we completely lost power on the van. The vehicle was not drivable while on the side of the road. The transmission had to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11570099,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2024","dateComplaintFiled":"02/05/2024","vin":"2C4RC1S77MR","components":"POWER TRAIN,SERVICE BRAKES,ENGINE","summary":"The vehicle stalled on the freeway while traveling 75 mph in the HOV lane. After the engine shut off, I recalled an error message on the dash that stated, \"Motive power will stop and pull over quickly.\u201d  I needed to take evasive action to bring the vehicle to the side of the 5 freeway.  I could not restart the engine in Neutral while the car was in motion. The car showed a charging error on the first and second attempted restart on the side of the road with the transmission in Park. After letting the vehicle sit for a few minutes, I successfully restarted the engine, but the dash continued showing an illuminated malfunction indicator lamp (MIL).  We were traveling at 75 mph in the HOV lane (lane #1) when the vehicle engine cut off without warning. Once the engine was off, I saw a warning on the instrument cluster that the vehicle would lose all motive power (it's a hybrid) and that I should immediately stop it. I needed to take emergency action, cross over 5 lanes of freeway traffic, and then stop on the side of the road. The vehicle did not allow an engine to restart while in Neutral, with the car moving.  The vehicle was brought in for the recall of 03A/NHTSA 23V-010. From what I understand, this recall did not fix the problem (reported to be a faulty wiring harness in the transmission). I installed a software update to display the error message that instructed me that all motive power would be lost and that I should stop the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11568923,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2024","dateComplaintFiled":"01/30/2024","vin":"2C4RC1N74MR","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Vehicle shut down unexpectedly multiple times even AFTER recall update was applied. Allows for minimal time to pull to safe location. Potential for serious incident if safe shoulder is not immediately available such as on a bridge.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11567751,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/25/2024","dateComplaintFiled":"01/25/2024","vin":"2C4RC1BG3MR","components":"VISIBILITY/WIPER","summary":"The windshield wipers are not synced together causing them to contact each other to the point that the stuck together.  As a result, the wipers are no longer functional, and the drivers vision is impaired which increases the likelihood of an accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11566526,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2024","dateComplaintFiled":"01/19/2024","vin":"2C4RC1S76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Without any prior warning or predisposing symptoms, my vehicle lost all power when I was driving in the carpool lane at 70 miles per hour. I had to \"coast\" across 5 lanes of freeway and come to stop in the emergency lane. When I applied the brakes I had no power to brakes which made the car skid violently. I could have lost control because I was not expecting that secondary issue. The traction conrtol may have been triggered causing the car to overreact. The dashboard lights and \"d\" on my gear shifter were all flashing. I turned the car off and allowed it to sit for a few moments. I turned the car on again and nothing happened. I turned it off a second time and it turned on, went into drive and I was able to drive the remaining 5 miles home without incicent. I have already completed the recall notice for this very issue back in Jan 2023. However, even though the dealer states they completed my recall work the upbove described incident happened on 1/14/24 nearly a year after their recall completion.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11565429,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2024","dateComplaintFiled":"01/14/2024","vin":"2C4RC1S75MR","components":"POWER TRAIN","summary":"While driving on the highway at 70mph, the dashboard flashed a message saying \"Please stop vehicle. Car will automatically stop.\"","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11562171,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2023","dateComplaintFiled":"12/27/2023","vin":"2C4RC3GG7MR","components":"STEERING,WHEELS","summary":"Car would make a grinding noise over 5mph. We looked under the vehicle to find a loose bolt to the left of the left tire.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11561344,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2023","dateComplaintFiled":"12/21/2023","vin":"2C4RC1BG1MR","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Front park sensor will intermittently go off like it is detecting an object when vehicle is at stopped, but there's no object, went to Chrysler Dealership for warranty 7 Times, Last time dealer service confirm and recreate the problem but can not replace because NO FAIL CODE as me open case with Chrysler.   When park sensor fault read when I was at stop I need to get out of the car to inspect to make sure no object is in the front, this is very UNSAFE sometime I have get out of the car in the middle on the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11561038,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2023","dateComplaintFiled":"12/20/2023","vin":"2C4RC1S75MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving early in morning on local highway (70mph speed limit), car flashed \"Service Charging System\" shut off the engine and power to the vehicle including acceleration, and check engline light illuminated. Thankfully early hours made it possible to drift to side of road to put car in park. Engine light illuminated dash and dash flashed \"shift to P to start.\" Car would not shut off after pressing the start button nor depressing the break either (hazards were engaged at this point). Hazards had to be shut off in order to completely shut off the vehicle to restart it. Dangerous on major highway with no lights or hazards on side of road. 25 degrees outside. This is the Second time this has occurred to this vehicle. The last time occurred on 1/20/2023 the exact same way shutting off power and engine of the car on the same local highway with similar cold temperature (always issues with this car in the cold, hybrid battery system fails in cold below 40 or temperatures higher than 90). Last time a grounding issue was found in the transmission and was replaced. I will be contacting the dealership for repair today will update if it is still grounding issues or something new causing same problem.  As i made in my last nhtsa report in january on this vehicle, the fact this car shuts down while in motion and you have no control over the car is dangerous and can cost people their lives. As a hybrid system, the van should automatically switch to gas only and bypass the hybrid charging system to continue functioning as any car would. By shutting down the engine and everything you are jeopardizing the lives of everyone on the roads. Both incidents of mine occurred on a highway at high speeds. I am just thankful I was not on a bridge at the time it failed as it would have caused an accident. I heard nothing about or from my last nhtsa report. Please for the safety of everyone look into these hybrids. Look into this car history and you'll see the constant repairs it has had.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11557475,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2023","dateComplaintFiled":"11/29/2023","vin":"2C4RC1N71MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"My new 2021 Chrysler Pacifica Hybrid Minivan was repaired under the 03a recall on 3/2023. It had another loss of motive power, the same issue that was supposed to be fixed under the 03a recall. The car warned me that it would shutoff soon in the visual display and to move to a safe area. It did shut down immediately. I attempted to restart it several times. After many times it did start and the transmission light remained illuminated. I was driving on the highway at the time and blocking traffic.  It's unsafe for the car to shut off randomly. This is unacceptable and unsafe. I paid for a brand new, safe, functioning car. This is a serious problem and is dangerous for my family. I feel unsafe driving a car that will shut off at random times. This has already been repaired once and remains a problem. I need a solution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11556914,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2023","dateComplaintFiled":"11/27/2023","vin":"2C4RC1BG9MR","components":"ENGINE","summary":"Chrysler calls for the oil filter housing to be tightened to 18 ft/lbs. Google shows many people online claiming that this is too much; that hand tight or 11-12 ft/lbs is sufficient, and that the oil filter housing is likely to break if tightened to the factory specs. I figure the manufacturer knows best, and tightened the oil filter housing to 18 ft/lbs. The housing is under the intake manifold, and the trough in the V of the engine plus the shields under the car hid the resulting leak until I was on the highway. When I got on the highway, I found I was laying down a smokescreen that obscured every lane of eastbound I-44.  The generator light came on as oil caused the belts to slip; I am very lucky that the car did not catch fire. I left a solid line of oil on the road to the nearest repair shop. The resulting repairs cost me $1,198.37. ***** Clearly Chrysler needs to develop a metal oil filter housing which will last the life of the engine.  The plastic one they have now endangers the public through the risk of fires, and pollutes the environment through the loss of oil. Here's 3rd party confirmation of the problem affecting all Chrysler Pentastar engines:  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11556742,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2023","dateComplaintFiled":"11/25/2023","vin":"2C4RC1L70MR","components":"ENGINE","summary":"My vehicle stopped while driving. I was able to pull of the road and get towed to the dealer 11/1/23. They performed the recall, I left the dealer 11/21/23 and while driving my van back to the house, I had the same thing happen. The error message lit up and the car slowed down til it would no longer move. I do not feel safe in this vehicle, as this is the second time it has happened in a month, and the recall was taken care of the day I picked it up.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11555774,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2023","dateComplaintFiled":"11/18/2023","vin":"2C4RC1S72MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"While driving 70 mph on the highway with my three children in the car, my engine suddenly and without warning, shut off. I had to coast over to the shoulder and wait for help. The dash displayed the warning \"service charging system\" and would not let me put the car in drive. I was VERY lucky that there weren't any cars around me when my acceleration suddenly stopped so I was able to get over on the highway. The car stalled in an unsafe place and left my children and me at risk of being hit from behind while waiting for help. I got the car to the dealer and they have informed me that this was caused by total transmission failure. This was a HIGHLY unsafe situation and it could have ended much worse for my family, and those in vehicles around us!","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11552684,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2023","dateComplaintFiled":"10/30/2023","vin":"2C4RC1BG2MR","components":"SEATS","summary":"The headrest worked when I got the car and the headrest stopped working it won\u2019t stay open it went down to fold into the floor and it won\u2019t lock in position so the seat is unusable because the headrest is locked/ broken in the down position that has it hit right at the middle of neck for some that 5\u20192 and it would mostly break someone\u2019s neck if an accident occurred","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11550356,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"10/17/2023","vin":"2C4RC1L79MR","components":"SEATS","summary":"Head restraints in back seat prevent tall child car seats from being installed without removal of head restraint.  My daughter took 2 car seats to Seattle airport and rented a Pacifica.  An online you tube video showed how to take off the back panel, release some cable to remove head restraint which they thought was a bad idea in a rented car.   In my 2021 Pacifica, the front seat head restraint is so far forward (yes i know about the ratchet release) that the physical therapy posture lectures for a rounded shoulder head forward older person, that you can not move your head to the proper position without hitting the head rest.  So I turned mine around so it faces backwards but the catch cog doesn't work.  However it can't fly up and off since it hits the ceiling.  I used some vinyl tubing as a spacer to set the height right  See photos.  My new 2022 Ford transit head restraints are vertical and work perfectly.  2 photos show mine backwards. one photo shows original profile, one photo show Ford Transit.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11550359,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2021","dateComplaintFiled":"10/17/2023","vin":"2C4RC1L79MR","components":"POWER TRAIN","summary":"This car is the PHEV Pacifica.    Apparantly when you push on both pedals the brakes do not take precedence.  I was in a median turning and car unexpectedly moved forward 6 to 9 or so inches.   2nd time, I was suspicious at what was happening.  3rd time was sure.  None for last year.   I'm at 2 yrs and 33,000 miles now.    Yes, I drive with two feet, for last 56 years.  After getting use to the amount of free play in the pedals, it isn't happening anymore. Right foot for forward, left foot for stopping.  Makes sense to me.    And I actually drive straight shift also but only a little bit now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11550116,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2023","dateComplaintFiled":"10/16/2023","vin":"2C4RC1S79MR","components":"ENGINE","summary":"My car was at the dealership for the 03A recall repair for a full month in April of 2023. Since the recall was supposedly fixed my car has shut down unexpectedly while driving 12 times. Each of those times I was driving with my two toddlers in the vehicle. I will be driving on the highway and the car will show a message that \"the engine will shut off soon, pull over safely\" but will immediately shut down  to where I'm just coasting and have to pull over on the shoulder of the highway. Thankfully I've had access to a shoulder every time it's happened so far but it's extremely unsafe and dangerous. There doesn't seem to be a reason for it. I've stopped charging the battery and have only been using gas because of this issue but it still happens. It also occurs when the vehicle is stopped on an incline, like when I'm in the car pick up line at my children's schools. So I've blocked traffic because the car shuts down. When this happens the only way it will successfully restart is if I have the car and my emergency lights shut off. I'll wait five minutes and then try again. Sometimes it takes multiple attempts where I'm stranded for 15 minutes before I can drive again. Chrysler customer service has been abysmal as has my local dealership. I'm giving them one more chance to fix this before getting a lawyer involved. I'm amazed we haven't had a wreck yet. The recall\"fix\" has not taken care of the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11550187,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"10/16/2023","vin":"2C4RC1L71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Chrysler recall 03A is installed on my pacifica hybrid. Since then, the past two times the van has been driven at highway speed, it has suddenly notified me that vehicle shutdown is imminenent and put the vehicle into limp mode. In both cases, turning the car off and on again allowed normal operation, with the check engine light locked in. The first time the code was P0A43, to be determined what the code is for this most recent event.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11549574,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2023","dateComplaintFiled":"10/12/2023","vin":"2C4RC1S71MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Was driving at 72-74mph on Dallas North Tollway on Oct 6th. Vehicle is a Chrysler Pacifica Hybrid 2021 model - Limited Plug in Hybrid trim. Battery charge was 2% (less than 1 mile range) Fuel was 95% showing 395 miles of range left  After the battery depletes, the vehicle is supposed to switch over into ICE mode (Gas engine kicks on)  Car was running only on Electric power and when the battery hit 0%, the car stalled on the highway and showed multiple warning lights   Service Hybrid Electric System Charge system not available EBD2 Engine Malfuction Transmission Temperature Automatic Transmission Fluid overheating Check Engine light  Car still had power (power steering and brakes working) but lost all propulsion suddenly  Luckily i was able to safely pull over on the shoulder Turned car off and on and still had same warning lights and car's engine would not start  Finally waited 15 minutes, disconnected battery (12v) and tried it and now engine started   Came home and charged battery to 100% (showed 32 miles of range) but now car will never run on Electric motors - Only via Gas engine  This is a serious safety issue - I had the same exact problem on my 2018 Pacifica Plugin Hybrid which was diagnosed as a HCM (Hybrid Control Module) issue. It was the subject of a recall.  This is the 2021 model with less than 25,000 miles and its still a major safety concern. Chrysler should immediately address the problem and issue a safety recall  Car is currently at Frisco Chrysler Dodge Jeep Ram for the last 7 days waiting to be diagnosed","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11545953,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2021","dateComplaintFiled":"09/22/2023","vin":"2C4RC1BG9MR","components":"POWER TRAIN,ENGINE","summary":"While driving my 2021 Chrysler Pacifica the vehicle stalled while going through an intersection. There was no warning lights on the dashboard or any indication that the vehicle was about to stall. The van had to come to a complete stop put in park and then restarted before I can get out of the intersection. This was highly unsafe as I have small children in the car. I took the vehicle back to the dealership I bought it from and they cannot find anything wrong with the car. This is very frustrating and highly unsafe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11544806,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2023","dateComplaintFiled":"09/15/2023","vin":"2C4RC1BG4MR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"There have been several incidents that have to do with the electrical components site, such as the adaptive cruise control not working the lanes assist going off, stating that my hands are on the wheel. When my hands are on the wheel, there have been problems when I go to put it in drive. It'll switch back to park and throw on my parking brake.  It has also the auto breaking lights have. Come on, my checken and light has come on. It taking in to the dealership and they found corrosion on some of the wires, replaced them. They also replaced the adaptive adaptive control module. It was supposed to magically fix all my electrical problems. Yet I'm still having electrical problems also my navigation on.  A scream down by the cluster cluster. Stays on and doesn't go anywhere. I also have video and pictures and things like that of the situations that have gone on with my Van 4 months and nothing has been fixed. I've been told by the dealer and buy a representative from Chrysler. That's my Van is fine. There's nothing wrong with that. But clearly there isn't an electrical issue and.  And I pretty God. Nothing happens to me or my family or someone else because of it. Also, the radio, when you shut your car off and open the doors to exit your vehicle, the radio is still left playing and should not also the auto break in just comes on. For no reason. It happened on the interstwhen we were merging in the traffic. And there's no reason it should be doing some of the things that it's doing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11542398,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/03/2023","dateComplaintFiled":"09/03/2023","vin":"2C4RC3FG8MR","components":"UNKNOWN OR OTHER","summary":"The power lift gate door opened on its own when my husband opened one of the side sliding doors. The rear door then collided with the shopping cart that was parked behind the car and continued to open, lifting the grocery cart with our 45lb son and all of our groceries up off the ground. My husband lunged to catch our son and our 2 year old daughter fell, landing head first on the asphalt. She is currently in the emergency room.   The door is meant to STOP opening if it bumps another object or feels resistance. It is also not meant to open on its own.  I found several videos of this exact issue (the power lift gate opening on its own when the sliding door is opened). However, the resulting injury has caused alarm and I no longer feel safe driving this vehicle.   We have video footage of the incident from the grocery store\u2019s security cameras.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11541798,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2023","dateComplaintFiled":"08/31/2023","vin":"2C4RC1S75MR","components":"ELECTRICAL SYSTEM","summary":"This incidet happened on August 30, 10:30am PST.  2021 Chrysler Pacifica Plugin Hybrid vehicle while parked in the garage catches a fire due to Plugin Battery. The car was not in charging when incident happened.  The car was last used previous dat afternoon around afternoon for a short trip of couple of miles only, and then parked inside the garage. At 9 am in the next day morning I was in the garage, and no smoke identified. At around 10:15am we noticed burning smell inside the house, and when we checked entire house inside and then garage, found garage was filled with smoke, and smoke is coming out of Chrysler pacifica vehicle. We immediately called 911, and fire department came immediately with in couple of minutes and started working on controlling the smoke and fire inside the car. Fire fighters noticed smoke is coming out of plugin battery, and tried to put out the smoke, they were continuously running water entire day, and could not stop the smoke/fire coming out of the battery. If they stop the water for few minutes, smoke starts again. They have been working on the car to put of smoke entire day, even called chrysler to understand on how to control the smoke out of the battery, no luck,  At around 8pm, they have setup 2 hoses running water from the home to the car continuously, and check the car often to make sure it is under control. I will be checking all the night to make sure it won't caught the fire and cause additional damage to the house. My garage is filled with smoke, and my entire house is also had smoke. It is a nightmare situation for me and my family to experience this, I want to make sure every other family purchased 2021 chrysler pacifica plugin vehicle are safe.If we were not home or sleeping in the night, it could have been a much worse situation of losing the family and entire house due to the fire.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11540911,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2023","dateComplaintFiled":"08/26/2023","vin":"2C4RC1S71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"The most concerning and potentially dangerous issue I\u2019m continuing to have with this vehicle is a random, complete shutdown of all engine/battery power.  So far this has only happened while driving at a consistent high-speed on a freeway.  A warning comes on the center display that says \u201cStop Safely.  Vehicle Will Shut Off Soon.\u201d   There is still power steering and hazard lights, but ZERO motor power, neither gas nor electric.  I am forced to glide to a stop.  If I turn off the ignition, open the door to reset everything, close the door, let the vehicle sit for a minute, when I restart it (so far anyway) everything is back to normal - with the exception of a \u201cCheck Engine\u201d light on the display.  This first occurred in April of 2023. I subsequently learned there was a recall on the vehicle for this exact problem.  The vehicle was taken to LAX Chrysler Dodge Jeep Ram where the recall was done, which required a software update.  For the next two months there were no issues with this problem.  It happened again on June 21st while driving from California to Minnesota.  It shut down 5 times.  After sitting overnight, it did not do it again and I was able to make it to MN.  It was taken to Ryan Chrysler Jeep Dodge Ram in Buffalo, MN where the service technician said they were unable to duplicate the problem.  Nothing they could do.  Sent it home with me.  The vehicle shut down again on August 12th.  Then 10 more times while driving across Kansas on August 20th.  You can imagine how harrowing it trying to safely pull to side of the road with dozens of other cars and trucks speeding past, and in one case serving to avoid colliding with me at the last moment. No longer willing to risk an accident, I was forced to ditch the vehicle at a dealership in Denver where it currently resides and awaiting a fix.  So far no one at any Chrysler dealership has acknowledged the seriousness of this problem.  I have documented most shutdowns on video, but am unable to send.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11540448,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2023","dateComplaintFiled":"08/24/2023","vin":"2C4RC1L79MR","components":"POWER TRAIN,ENGINE","summary":"My 2021 Chrysler Pacifica's engine shut down while were driving. A warning popped up on our dashboard that the engine was about to shut down so we should safely pull over. There was very little time to pull over before the engine completely shut off. I estimate maybe 10 - 20 seconds. This started to happen when we were 3 hours from home. The first time we were on a side street and were able to pull over quickly. The next couple of times we were on faster roads 45-50 mph with other cars around. Fortunately we did not have an accident but it endangered us and the vehicles following us. It was a very close call one time when we had to pull over quickly and we were in the left lane of two lanes of traffic. The car is now at the dealer and will be there for about a month waiting to have the transmission replaced.  From what we have seen online this is a known issue with some Chrysler Pacificas due tho a short in some wiring, but the only solution Chrysler had was to rovide the pop-up message. Although that helps, there is not sufficient time to get off the road safely if you are on a major highway or in heavy traffic. I feel very lucky that we were not in that situation but someone else will be.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11538521,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2023","dateComplaintFiled":"08/14/2023","vin":"2C4RC1N73MR","components":"SEATS","summary":"My 9 year old child was sitting in the driver side middle captain chair.  The child was not touching any of the seat levers.  The seat back dropped back and then pushed him foward.  The child used their body to push it back some until I could safely pull over.  I could not get the seat to lock.  The lower lever had no tension.  I took it to the dealer and paid a deductible to get it repaired under warranty.  Their invoice states that the Seatback headrest release cable came apart.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11537726,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2023","dateComplaintFiled":"08/10/2023","vin":"2C4RC1L75MR","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH the vehicle suddenly shut off. The vehicle was taken to the local dealer who performed a software update under the NHTSA recall campaign 23V010000(Electrical System, Hybrid Propulsion System) but the failure continued to occur. The vehicle was taken back to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11534587,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2023","dateComplaintFiled":"07/26/2023","vin":"2C4RC1S73MR","components":"POWER TRAIN,ENGINE","summary":"In May when I was traveling to the airport, my 2021 Pacifica Hybrid dash suddenly gave a warning that my engine was going to stop and I should pull over. I did pull over and turned off car. I waited for 30-60 seconds and restarted car and continued the few miles to airport so I could catch my flight while check engine light was on. I called dealership and made an appointment for when I returned. The same scenario with message and resultant engine light happened on my way home. When I took the vehicle in I was told it was a software update and they did that and returned the vehicle. Two days later I had just gotten on the interstate, 1/2-1 mile from the entrance, I was going 70+ mph when the light came on and I had to manuever 3 lanes of high speed traffic to get to the shoulder. I called immediately the dealership because I had to get to my location within a short time frame. I drove the vehicle back and got a loaner. They did more in depth and decided a transmission assembly was the fix. A month later the part came in and they did the work and when I went to pick up the car, the shop hand had trouble getting the car from service lot to the service counter. The same issue as before. They have confirred with the factory and decided a different transmission assembly should be installed. I am waiting for the parts and installation to be done. I have no faith that they even know what is wrong or know how to fix it. I see others have had similar issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11534447,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2023","dateComplaintFiled":"07/25/2023","vin":"2C4RC1S75MR","components":"ELECTRICAL SYSTEM","summary":"Vehicle thinks it is charging mode when it is not, sitting in a parking lot.  Vehicle when attempting to start says 'Service Charging System' and won't go into drive or even neutral appropriately.  Vehicle is stranded otherwise.  Under 40,000 miles on vehicle.  Online this appears to be a very common problem that Chrysler is yet to adequately address with a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11534114,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2021","dateComplaintFiled":"07/24/2023","vin":"2C4RC1L7XMR","components":"BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"This vehicle programming includes forward and rear collision warning with both audible and dashboard diagram lights showing which sensors are approaching another object. Unfortunately, in practice, the alarms alert you to something in front or behind you regardless of if you are in gear to move forwards or backwards. This means that everytime you get in gear to leave your parking spot the alarm is dinging because of whatever you pulled up to in your parking spot making drivers have to tune out the audible alarm which is irrelevant and look down at the dash to see where the alerting object is in relation to the vehicle. Reports have been filed with Chrysler but no action has been taken to improve this poor design despite years of it being in effect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11533163,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2023","dateComplaintFiled":"07/19/2023","vin":"2C4RC1BG2MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Im not sure if it\u2019s electrical or what but we lock up car and everything is closed and in the morning we come out and the door is open  and it\u2019s the back sliding door not sure what to do about it or if it\u2019s broken but having my  van completely locked up and then coming out and the door being open is weird and it\u2019s happened multiple times as well as both sliding doors slam shut and don\u2019t stop closing once u click button and gets hands and fingers shut in door when is shouldn\u2019t shut when u put on it or block it","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11532567,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2023","dateComplaintFiled":"07/16/2023","vin":"2C4RC1L75MR","components":"UNKNOWN OR OTHER","summary":"Related to the 03A recall for vehicle for the condition that it will suddenly stall and become inoperable. 03A recall work, which was performed on my vehicle, does not fix the stall condition but only alerts the driver when it is occurring. It does not alert prior as the recall states, there is not time to get to safety once the alert is displayed- the vehicle has already stalled at that time. Since having the 03A recall work performed 1 week ago, my vehicle has stalled an additional 7 times. 5 times in heavy traffic and was not able to get to safety. A sheriff deputy had to help push the vehicle from active traffic off the road. I would like to understand if the underlying condition is still being actively worked with Chrysler and NHTSA for a fix, the recall for the alert has not accomplished creating a safer condition for this vehicle. It may be worth adding while not every owner of a minivan has small children, many do and this is a very upsetting condition to be putting a child in. Certainly if not already it is only a matter of time before this condition causes injury or death if stalling in active traffic.  Condition has been inspected by dealership, they have ordered a part but sent me back out on road with the impacted vehicle- which did continue to stall.  The warning indications do appear following the recall 03A software update, but I would like to stress that this 'fix' did not provide for additional time to get to safety. The vehicle was already stalled at the same time the message appears.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11532186,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2023","dateComplaintFiled":"07/14/2023","vin":"2C4RC1R77MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"Recalls 23V-010 and FCA campaign Z76 was completed on 7/11/23. On 7/13/23 check engine light and turtle warning light (limp mode) was illuminated and vehicle will either not move at all or move only 5mph. This happened without warning and could have left me in a dangerous location in lanes of traffic. Vehicle has only 25,000 miles and is under OEM warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11532081,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2023","dateComplaintFiled":"07/13/2023","vin":"2C4RC1N76MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed \"Service Charging System\" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury.  Vehicle was towed to a dealership and remains inoperable, as confirmed by dealer. Dealer diagnosed need for replacement transmission. Vehicle previously had transmission-related recall, which was serviced. No open recalls are in effect, though public searches and owners' groups identify consistent, recurring fact patterns.  Chrysler's Star parts department blocked the dealer's part order and neither Chrysler nor dealer have identified the reason. Vehicle remains inoperable at the dealer with no timeline for part availability or repair, and uncertainty as to whether issue will recur.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11531168,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2023","dateComplaintFiled":"07/09/2023","vin":"2C4RC1L78MR","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"The 2021 Chrysler Pacifica Hybrid will lose all power while driving. I have had it back to the Dealer for this Problem. I got a Recall for this in April. I took it in to the Dealer to do. They told me that Chrysler does not have a fix for this yet. Within 400 miles after that it done it again  while my wife was driving and caused a crash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11530919,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2023","dateComplaintFiled":"07/07/2023","vin":"2C4RC1S77MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"I was driving my child to daycare on my way to work one morning. I pulled into an intersection and my vehicle just stopped as if the engine had died with no warning signs, sounds or even symbols on the dash. I stepped on the gas and couldn\u2019t get it to move all while I had cars coming at me from both sides. I tried turning it on and off nothing would get it to move, eventually the check engine light and another warning came up on the screen saying to service charging system. During all of this I was able to get my child to the side of the road out of harms way incase my vehicle were to be hit and luckily one other driver had noticed what happened and started waving at the oncoming vehicles to come to a stop. We had to have it towed to a dealership were it is currently being looked at and they are still unable to resolve the issue. I am now terrified to drive this car and am very nervous about intersections, this is a very serious problem and am just thankful that others around me were aware and able to help keep my child and myself safe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11530195,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2023","dateComplaintFiled":"07/03/2023","vin":"2C4RC1L71MR","components":"ENGINE","summary":"We purchased a 2021 Chrysler Pacifica Hybrid 05/01/2021 and it now has(28,245 miles on it) and the van unexpectedly shut off the engine three times.  It is now at the dealership and after two weeks they are not sure what is wrong. It might be the transmission the signal we get is pull over to safe area the engine will shut off shortly about 5 minute. This occurred on the freeway in West Virginia, a country road in North Carolina and a local road in Ohio. We we were blessed that we were able to pull over but in a very dangerous section on highway. There was a recall that was supposed to take care the issue but didn't. I opened a case with Chrysler and have not been provided a vehicle to use.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11529537,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2023","dateComplaintFiled":"06/29/2023","vin":"2C4RC1L70MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The charging system is shutting down my vehicle while driving in high speed heavy traffic.  I was traveling with my grandchildren and my dog and my vehicle stopped in 90+ degree weather in the middle of no where.  Once it ran again I got it to a charging station so I could continue my travels.  The check engine light went away and we were traveling home when the charging system shut us down again doing 65 mph on the interstate about 30 miles from any town with no cell service.  My vehicle had to be towed from the 30 miles to the closest town and then towed again from the closest town to the closest Chrysler dealership.  They can't even get to my vehicle for over 3 weeks and I am out thousands of dollars in rental car fees.  I even took my car to the Chrysler dealer before my trip because the check engine light came on and they ran a diagnostics that said my front camera wasn't working.  No a single thing about the problems I was about to encounter for about the 5th time!!   This happened last year also and I was without a working vehicle for almost 2 1/2 months.  This has been an ongoing problem that started about 5 months after I purchased my vehicle.  I don't feel safe on the roads because the vehicle just STOPS!!  This a such a lemon of a car and the Chrysler dealer knew about these problems before they sold me my vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11527846,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2023","dateComplaintFiled":"06/20/2023","vin":"2C4RC1S74MR","components":"UNKNOWN OR OTHER","summary":"While driving on the highway, the vehicle's transmission completely disconnected and I had to drift to the side of the road.  The check engine light came on.  I took the vehicle back to the dealeership where a warranty fix was performed.  The following day, while driving on the highway at 60mph, the vehicle threw an error and said \"stop safely, vehicle will shut off soon\" and threw an MIL and a turtle icon.  I again had to drift to the shoulder and could only drive at 25mph until resetting the vehicle.  Same thing occured every 15-20 miles while driving back to the dealership.  Dealer has now had the car for 2 weeks and no sign of getting it back.  In all cases if I had been in any level of dense traffic I could easily have been struck; and it resulted in me being stranded on the side of a busy highway multiple times while attemptign to recover.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11526655,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2023","dateComplaintFiled":"06/12/2023","vin":"2C4RC1BG7MR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I stopped my 2021 Chrysler Pacifica, placed the transmission knob into park, opened the driver's door, leaving it opened with the engine running, and walked to the rear of the vehicle.  I opened the tail gate and removed some boxes, threw the boxes into a dumpster, which was approximately 20 feet away and forward of the vehicle.  I then returned to get two additional boxes from the rear of my vehicle.    I retrieved the boxes and as I walked from the rear of the vehicle, it started to back up.   I dropped the boxes,  jumped out of the vehicle's path and tried to get into the driver's seat to stop the vehicle, but was unsuccessful as the vehicle picked up speed and the driver's door caught me and I fell.  My vehicle was stopped after hitting a parked car in our church lot. Just a scratch on my vehicle's rear bumper, but frontend damage to the compact car it hit.  No one else was in my vehicle.  I then drove to get urgent care from cuts and bruises.  (FYI - My insurance covers 100% of my care). I have aa service appointment to have the vehicle checked out tomorrow morning at San Antonio CDJ.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11525382,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2023","dateComplaintFiled":"06/05/2023","vin":"2C4RC1BG7MR","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while refueling the vehicle, the pump handle was set to pump automatically. The contact stated the pump handle was ejected from the filler neck when the fuel tank was full, causing a fuel spill onto the ground. The contact was able to prevent further spilling. The vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The failure mileage was 63,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11524027,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2023","dateComplaintFiled":"05/26/2023","vin":"2C4RC1L76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Was driving when vehicle produced an error message that said it was powering down. Coasted on interstate to a stop. Was not able to restart vehicle. Appears to be a common issue with this model, extremely dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11521694,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2023","dateComplaintFiled":"05/12/2023","vin":"2C4RC1S7XMR","components":"POWER TRAIN","summary":"Chrysler have used a recall for my vehicle stating that there may be \u201cAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.\u201d  I had the recall done by the dealer, but I understand that it does not remedy the root cause of the issue; all the recall does is change the message of the dashboard display to the driver when the failure occurs. I do not feel safe driving in this car on the freeway with my children in it.  What good does a dashboard message do when my car has stalled on the freeway traveling at high speed?  Or on a remote road where I\u2019m stranded with my children on the car. Please require Chrysler to issue a repair that will resolve the root cause of this problem, instead of simply updating the error message that is shown when it does.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11519991,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2023","dateComplaintFiled":"05/02/2023","vin":"2C4RC1S73MR","components":"POWER TRAIN","summary":"The car has stalled MULTIPLE times starting on 2/17/23.  It's happened on highways and local roads and as soon as it happens the car loses all power and the ability to accelerate.  In the case where there is no shoulder, you are stuck on the road until you can get it to start again.  In order to start it, you have to hit the ignition button a few times, open the door, close it and wait about a minute before starting it again.  It has caused a LOT of danger to my family and has been at the shop multiple times.  We are now being told it needs a new transmission with no timeline as to when we'll get the car back.  We were denied a loaner and are now stuck with 4 kids and no car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11519408,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2022","dateComplaintFiled":"04/28/2023","vin":"2C4RC1L73MR","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"The 03A recall has now been performed on our vehicle, and we are not sure if we will pick it up to drive again or not. We are not sure if we trust it. Hybrid system faults have happened three times, this is the best of my memory.  April 2022 I had noticed the battery wasn't really being used driving regular routes & made a service appointment. Before the appt we saw a Hybrid System Fault. The dealership in (Town Y) could see the fault, but thought it was a false alarm. They did the prescribed fix for the false alarm, but the fault was still there so they did a repair of some kind.  Sept 2022, pulling out from home &at the bottom of the driveway it gave a hybrid system failure or alert, put itself in turtle mode. I pulled back into the garage and parked. Next day I drove 9-10 miles from home to dealership in turtle mode. As I was pulling up to the (state highway) & Main St intersection (was on an incline), the car went from turtle mode to park, lights and alerts were flashing, and it was quite scary. I couldn't get the out of park into neutral to move to the side of the road. I couldn't turn it in or off, it was in a weird kind of limbo or perpetual computer restarting kind of mode. After 15-30 minutes, the wipers started to go on their own volition. The car seemed to have a mind of its own. Had to get towed, 12V battery replacement, radio replacement.  Jan 2023, I was driving to school for pickup, <8 miles, neighborhood & highway. Hybrid system fault happened while I was driving on the highway, 4-4.5 miles from home. The alerts were popping up and warning me to pull over now, I did that as fast and safely as I could. The car then seemed stuck in park, I hit the button and opened the door to really turn it off. After a few minutes tried turning it on again. It did turn on. There were still some warnings on the screen I think, but I drove to the dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11518571,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2022","dateComplaintFiled":"04/24/2023","vin":"2C4RC1S70MR","components":"POWER TRAIN","summary":"My vehicle unpredictably loses power and the engine cuts out. This requires me to pull over immediately, turn the car fully off, and back on. After several attempts, the error will clear to allow me to restart my engine and continue on. This has happened multiple times while I am on the freeway and has forced me to pull over very quickly in busy traffic. The vehicle is unsafe to drive. This is in relation to Recall 03A for which there is currently no fix. The fix that Chrysler is offering is to provide an alert on the dash that loss of power is imminent. I have brought my vehicle in multiple times for service and there does not appear to be any solution in sight.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11518798,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2023","dateComplaintFiled":"04/24/2023","vin":"2C4RC1S78MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane and then over to the right shoulder. I still had power steering, but the engine had entirely shut off. When I got onto the small shoulder, I placed my 4-way flashers on. I read the digital read-out on my gauge cluster, it said \"Service Charging System\" and the check engine light came on. I wasn't sure what this meant so I Googled it. It turned out that a lot of Pacifica Hybrid owners had been having this exact problem. I was able to start the van and slowly drive it the 60 miles back to my house. I called the Chrysler dealership to setup an appointment to have the van inspected. It took them a week to diagnose that it was the van's hybrid heater that was locking prematurely. The part order was a 3-4 week wait. After a month went by and no word from the dealer, I called and was told it would be another week before the part came in. April 19th was when the dealership was able to replace the hybrid heater on my Pacifica. I went out of town for work on April 21st, and returned today, the 24th. The Pacifica hadn't been used since leaving the dealership. The dealership technician also told me the problem I had was due to a software update. Today, the 24th, I took the van out and was driving to pick my kids up when the van digital display said \"Stop Safely, Vehicle Will Shut Off Soon\". The check engine light came back on along with many other display cautions. I pulled off the side of the busy highway, turned the car off and again, Google'd this new problem. After attempting to restart the van numerous times, I was eventually able to start it and again, limp it back home.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517981,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2023","dateComplaintFiled":"04/20/2023","vin":"2C4RC1S7XMR","components":"POWER TRAIN","summary":"While driving the check engine light and red turtle illuminated with the message \"Stop Safely car will shut off soon\". Vehicle lost all acceleration and I had to coast to the shoulder. Vehicle would not go faster than 10 mph and I was stranded on the highway until being towed to the dealer. This was after the vehicle had done this two other times before. The other two times it was a different error message, but vehicle lost power. Once was before the loss of power recall and twice has been after. Vehicle is currently getting a new transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11518150,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2023","dateComplaintFiled":"04/20/2023","vin":"2C4RC1S79MR","components":"UNKNOWN OR OTHER","summary":"There is currently a recall on my vehicle. They offer a sensor to let you know that your vehicle is going to shut off so you can pull off of the road. There currently is no fix. I have contacted Chrysler and the dealer for a buyback and neither will take responsibility to buy back this car. This is a travesty.  I do not feel safe in a vehicle under these circumstances and ask that Chrysler be made accountable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517582,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2023","dateComplaintFiled":"04/18/2023","vin":"2C4RC1S76MR","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Between March 1, 2023 and April 6, 2023, the engine experienced unexpected shutdown on 4 different days.  On April 7, 2023, a dealer in Madison, WI serviced the car under recall notice 03A.   On April 17, 2023, the car's dash presented a warning message \"Stop Safely: Vehicle will shut off soon.\"   On all occasions I have waited 30 seconds and restarted the car successfully. This behavior of the car is unacceptable.  It is likely that I will be driving in a situation where it will not be safe to shut down the car, come to a stop, and restart it while driving in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517588,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2023","dateComplaintFiled":"04/18/2023","vin":"2C4RC1S77MR","components":"ENGINE","summary":"Several times over the last 2 weeks, our 2021 Chrysler Pacifica has been subject to the engine shutdown for which there is a recall. As Chrysler is aware of, when using the gas engine, the engine shut down on us while driving. Having already applied the software update that is the current \"solution\" to this problem, we did receive a warning that an engine shutdown was about to occur and that we should pull over. However, this didn't give us much peace of mind and all situations have still been very scary, especially with kids onboard. Our engine shutdown has occurred both on highways and on local roads, each time putting us at risk of an accident. One time, it occurred while beginning to roll as a traffic light turned green. Without any coasting speed to use, we were forced to stop in the middle of traffic and scramble to get the engine to work again. This is an unacceptable issue that Chrysler needs to truly fix by addressing the root issue with faulty wiring in the transmission. My family and I do not feel safe driving our vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517647,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"03/08/2022","dateComplaintFiled":"04/18/2023","vin":"2C4RC1BG1MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving above referenced vehicle, I was driving southbound on Hwy 515 when i noticed a vehicle driving northbound began to lose control,  so i slowed down and then began to watch the vehicle cross the median and headed straight for me. I pushed the pedal to the floor to accelerate to get out of his way but the vehicle did not respond, i pushed the pedal again on several occasions and the vehicle just bucked and did not accelerate. Unfortunately the vehicle hit me right in the door at a high rate of speed. Unbeknownst  to me this vehicle had been in the shop on several occasions for this exact problem: This can all be verified due to the fact i had a Chrysler service manager on the phone as this horrific experience unfolded","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11517484,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/11/2023","dateComplaintFiled":"04/17/2023","vin":"2C4RC1L71MR","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Description: My 3 year old daughter was getting out of the rear of the vehicle on the drivers side. The door is automatic and closes via button in the passenger compartment or the remote keyfob. She pushed the button to close the door and the door closed on her wrist and hand, the door did not automatically reverse and the door latched with her hand still inside. She was injured and needed to go to the hospital. This issue has also happened to several other people as well. There is a Facebook page dedicated to complaints on this Van. The door has closed on adults and children both. There were no warning lights, the vehicle has had a recall done on the auto open sensors under the doors. This issue occurred on April 11th 2023.  The manufacturer was contacted and they have opened a case. The case number is 85938082","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11515845,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2023","dateComplaintFiled":"04/06/2023","vin":"2C4RC1L7XMR","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"On Wed, April 5th, 2023 at approximately 10:15 pm I was returning home from a class in my 2021 Chrysler Pacifica Hybrid.  I was on local roads and had just transitioned from EV mode to gas mode (having used up all of my battery after about 30 miles of driving) when the car flashed the attached warning sign and I had very little power provided by my accelerator.  Note that something similar to this has happened 5x before.  All of these incidents had been at highway speeds (70+ mph) with one at about 40 mph.  All had complete shutdown of power in the accelerator.  In the current case I was able to still have a bit of power left and pulled over to the side of the road.  Fortunately, it was late and there weren't too many other cars out so I didn't have as many safety concerns as I had in the past when I stalled on the highway.  After I pulled the car over I stopped the car, turned the car off via the ignition button, unbuckled my seat belt and opened my door.  Then I restarted my car and the error message attached had disappeared and I was able to return home.  Note that I had had the dealer apply Recall 03A a week earlier and this seemed to be what was supposed to happen under that Recall which is NOT identified as a complete fix.  Still, it is very disconcerting to lose full power.  In my case, I was thankful to not have gotten into an accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11515342,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2023","dateComplaintFiled":"04/04/2023","vin":"2C4RC1S77MR","components":"ENGINE","summary":"The engine has a known recall for failure. The \"fix\" was adding a warning to the dashboard to let me know it's about to happen. Respectfully, that is not a fix. That is a bandaid on a gaping wound. As a single mom of tow, one being special needs, it is absolutely terrifying to know that my vehicle can stop at anytime and cause a crash. Giving me a few seconds to try and pull over is not acceptable and doesn't keep my family safe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11514987,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2023","dateComplaintFiled":"04/02/2023","vin":"2C4RC1N7XMR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Currently, there is a recall of this vehicle that results in a loss of automotive power. This only occurs when driving in the highway going 70mph. This first occurred to us about a month ago. The recall was announced a little earlier to when we were experiencing the issue, but there was no fix available until about a couple weeks after we had this issue. The software fix was completed last Friday.  The following day, during a 20 mile drive, the car again loss automotive power twice. The only difference after the recall is that the message on the screen changes as the car starts to shut down. As this only occurs during highway speeds, we were required to change multiple lanes across speeding traffic while the vehicle was slowing down, in order to get to the emergency lane. And this was occurring while the car was slowing down on its when because of the lost of power.  After this incident, we drove slower at about 50+ mph, thinking we can avoid the sudden loss of power, but unfortunately it occurred again. Thankfully in both incidents, there were no crashes. Turning off the car completely for about 30 seconds would allow the vehicle to run normal again.   The vehicle is back to the dealership and after a week, diagnostics haven't been done yet. Despite reporting the danger of this recall above, the dealership is offering to have us take it home over the weekend. This car is simply too dangerous to drive in highways until there is a real fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11513610,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2023","dateComplaintFiled":"03/24/2023","vin":"2C4RC1S76MR","components":"STEERING,VEHICLE SPEED CONTROL,ENGINE","summary":"We were coming down a mountain from Flagstaff to Phoenix at night in heavy, fast traffic when my engine just died. No power, no power steering, no power assisted brakes. Total emergency. I have never been so scared in a vehicle. Nearly rear ended by semi at full speed. Had to try to find a shoulder on a mountain and pull over fast to avoid collision. Then once pulled over the Pacifica does not just start right up again Have to go through a process. THEN it happened AGAIN 20 minutes later. ALMOST another REAR end collision. That night I found out there's a recall for this exact problem WITHOUT A REMEDY!!!!!! I took it right in to the dealer for a software update that ... GET THIS ...doesn't fix the defect but is supposed to give me more warning that my engine is ABOUT TO SHUT OFF!!! PLEASE DO NOT allow them to get by with this bandaid.  This is truly a life threatening defect. They MUST fix this or buy back my vehicle. PLEASE HELP!!!  Chrysler is risking our lives.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11513519,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2023","dateComplaintFiled":"03/23/2023","vin":"2C4RC1R72MR","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"The engine stopped abruptly on an interstate. We were required to slow from 75 mph and pull off  on the side of the road immediately. The transmission changed to what felt like first gear before we were adequately slowed down, grinding and making a lot of noise. This happened on 3 separate occasions before the dealership could figure out the problem. If we had been in a situation where we couldn\u2019t have pulled off the road immediately, it would have been much more dangerous. The engine stops and will not let you accelerate. The dealership is now replacing the transmission and I am hopeful that will work. I believe it is related to the most recent recall, but the \u201cfix\u201d is not a safe fix and a true fix needs to be figured out immediately to prevent injuries or loss of lives on the road. The first time it happened, it happened suddenly and without warning. After \u201cfixing\u201d the recall, it gives you maybe 5 seconds of warning before the van loses power and you cannot accelerate. A notification pops up on the dash that says something like \u201cyou will soon lose power, please pull over slowly\u201d","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11513287,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2023","dateComplaintFiled":"03/22/2023","vin":"2C4RC1S77MR","components":"POWER TRAIN","summary":"Vehicle suddenly looses all power and a message pops up on the dash to pull over. This happens intermittently and is terrifying when you are on the road and suddenly only have brakes and steering. Chrysler knows of the issue but doesn't have a fix for it. Someone is going to end up getting killed and they should be forced to stop selling all pacifica hybrid's (new and used) until there is a real solution for this problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11512734,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2023","dateComplaintFiled":"03/20/2023","vin":"2C4RC1S75MR","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"I was driving on the highway ~57mph and the dash flashed warnings \"Service Charging Station\", and then I lost control of the accelerator pedal. It seems like the engine stalled, and I could no longer use the gas pedal. I coasted off the highway, then restarted the engine by turning it off/on. Once it was back on, I continued to drive, and I experienced the same exact thing. This is the 3rd time I've had an issue with the dash warning \"Service Charging Station\". This car has been in-and-out of service for ~2 months, since purchasing the new car around June 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11512757,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2023","dateComplaintFiled":"03/20/2023","vin":"2C4RC1BG3MR","components":"POWER TRAIN","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while driving 65 MPH, the vehicle shifted into neutral unintendedly and lost motive power. Several unknown warning lights were illuminated. The contact was unable to shift into gear as the gear shifter had seized. The contact veered to the side of the road. The contact stated that the vehicle restarted and responded as needed after several attempts. The contact stated that the failure had been reoccurring while driving. The contact stated that the failure reoccurred while on vacation in Tennessee, and the vehicle was driven to the dealer. The vehicle was not diagnosed nor repaired. The vehicle remained in Tennessee while the contact returned to the residence driving a rental. The contact became aware that the vehicle was previously repurchased by the manufacturer due to the failure; however, the dealer sold him the vehicle as they believed they had fixed the issue. The manufacturer was notified of the failure through a survey. The failure mileage was approximately 8,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11512235,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2023","dateComplaintFiled":"03/16/2023","vin":"2C4RC1N79MR","components":"UNKNOWN OR OTHER","summary":"The vehicle engine shut off on two occasions while my wife and kids were traveling on the freeway. Luckily no other drivers rear ended the vehicle and my wife was able to coast to a safe spot.  I dropped the vehicle off at a reputable Chrysler dealer/service business right away.  The vehicle was there almost two weeks and the problem with the vehicle is now worse.  The vehicle shut off again three times in a span of 2 hours.  I again was able to narrowly avoid a collision on the freeway and find a safe spot to stop.  If there is no permanent remedy for this vehicle issue soon I plan on returning the vehicle to Chrysler immediately.  This vehicle poses a life/safety hazard to me and my family.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11511662,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2023","dateComplaintFiled":"03/13/2023","vin":"2C4RC1L70MR","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Chrysler issued a safety notice to me last week via mail, which informed me that my vehicle may stop at any time without warning. This is a serious safety and accessibility issue for me, as this is my family's sole vehicle. There is no ETA for when or if a repair will be available.  I have ceased using the vehicle on any highway and keep speeds under 40 mph for safety reasons, but am incredibly scared to do so and have gotten no support from Chrysler.  The dealership offered no assistance. The recall hotline informed me verbatim that \"there is no plan nor expected plan to provide a loaner, rental, or other compensation to those affected by this recall\" on a call on 3.10.23. Chrysler's corporate call center informed me of the same thing but informed me I could submit any costs for transportation or a rental vehicle and they would \"consider\" reimbursement.  I am currently paying on a vehicle that is not safe to use. Chrysler is offering me no remedies at all.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11511133,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2023","dateComplaintFiled":"03/10/2023","vin":"2C4RC1N71MR","components":"ENGINE","summary":"Nothing has happened to our car...yet. I've contacted Chrysler because my wife and I feel unsafe traveling at highway speeds in a car that, by their own admission, could simply stop functioning at any time and with no warning. This seems, you know, unsafe. Until this situation is resolved we will not travel on a highway which means we have essentially purchased a very expensive golf cart.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11510986,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"03/09/2023","vin":"2C4RC1R79MR","components":"UNKNOWN OR OTHER","summary":"I am concerned about the recall notice I have received.  It states that \"An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.\"  I was told the fix will be a software update that provides 30-90 seconds to get off the road before the engine shuts down.  I drive in remote parts of the mountains where the roads are twisty and narrow, it gets very dark and cold, and there is no cell service.  A 30-90 second warning will not be enough to get off the road in some areas.  I will not be easily visible to traffic coming around turns.  And, I won't be able to call for help. I do not feel safe driving this car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11510539,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2023","dateComplaintFiled":"03/07/2023","vin":"2C4RC1BG0MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11510700,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2023","dateComplaintFiled":"03/07/2023","vin":"2C4RC1N76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can\u2019t let my young family use the car until this is fixed and Chrysler won\u2019t help so what do I do?","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11508241,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2023","dateComplaintFiled":"02/20/2023","vin":"2C4RC1S7XMR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11508043,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2023","dateComplaintFiled":"02/19/2023","vin":"2C4RC1R75MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"While driving the vehicle in traffic, it shuddered and turned off without warning. After several attempts to restart it, I had it towed to the Chrysler dealership where we purchased it less than two years ago so it could be repaired. While waiting for the tow truck, I looked online and learned there had been a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11508003,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2023","dateComplaintFiled":"02/18/2023","vin":"2C4RC1S78MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Issue 1: Infotainment display failed or malfunctioned. Would not power on, turned off during travel. Pulled over to power the vehicle off and back on to try to remedy the situation but that did not work. Continued driving and after a few minutes the infotainment center powered back on.  We were not put at risk during this experience, but it was inconvenient and not happened again.  Issue 2: Remote started vehicle so it could warm up. After a few minutes I got into the vehicle and began to pull out of the driveway when the vehicle just powered down. I'd assumed it has something to do with remote starting the vehicle.... Until I saw Manufacturer Recall A03 NHTSA Recall 23V-010. Our family now feels very unsafe driving this vehicle knowing that this particular recall may have occurred while we were pulling out of our driveway.  This incident occured approximately one week ago and has not happened since, so I did not take it in to the dealership to look into, but perhaps I should.  This vehicle has not been inspected by the manufacturer, police, insurance representatives or others.  There were no warning lamps, messages or other symptoms of the problem prior to the failure.  Incident 3: Blind spot notification light on driver's sideview mirror has failed once resulting in swerving to avoid an accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11507199,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2023","dateComplaintFiled":"02/14/2023","vin":"2C4RC1L77MR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"The vehicle constantly stalls out when we driving on the freeway.   The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle.  Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall 03A. However, the remedy was not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11506895,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2023","dateComplaintFiled":"02/13/2023","vin":"2C4RC1L73MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9.  While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11506251,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2022","dateComplaintFiled":"02/08/2023","vin":"2C4RC1BG2MR","components":"UNKNOWN OR OTHER","summary":"Hello so we bough a car on 12/14/2023 and within 24 hours all these issues shows up with the car they didn\u2019t give us to option to give it back and get something else they wanted to try and fix it but I was also looking at the paper work and they messed the paper work up for the odometer they said 60630 miles on it when I got it at almost 62400 miles and they reported it wrong I\u2019m not sure of next steps to take  and on a service report for an oil change it states the miles on 12/8/2022 was 62247","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11506299,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2022","dateComplaintFiled":"02/08/2023","vin":"2C4RC1S77MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a \u201cservice charging system\u201d message on the dash. I had my vehicle towed home and it wasn\u2019t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we\u2019re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn\u2019t know why. It has been 2 months now that they\u2019ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11506103,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2023","dateComplaintFiled":"02/07/2023","vin":"2C4RC1N78MR","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"The car lost all motive power on 3 separate occasions on Saturday, Feb 4, 2023.  The car is currently at the dealership and we've been told the transmission needs to be replaced.  Our family's safety was put at risk as well as the drivers around us.  We easily could have be rear ended when when we were on the freeway and lost the ability to accelerate.  When we lost power each time we had to navigate to the side of the freeway or exit to avoid being hit by another driver.  The dealer has not reproduced it (that I know of) but has said we need a new transmission. My fear is that we are going to get a new  transmission that will do the same thing.  There were no warnings before the failure.  Once the failure happened, the engine and battery lights came on as well as another warning about the electrical system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11505335,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2022","dateComplaintFiled":"02/03/2023","vin":"2C4RC1S76MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"11/14/2022:  WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said \"shift to P to Start\" appeared in the the dash info. The letter \"D\" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout.  ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing.    Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system.  The Pacifica image included a red plugged in charging cord and the message \"service charging system\".  Vehicle was pulled to the shoulder and put in park.  Attempted to restart vehicle unsuccessfully for 15 minutes.  After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX.  The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part.  On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup.  The code found and repaired was POE15 and electric heater lock up.  At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM.  Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder.  If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23.  We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11504319,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2023","dateComplaintFiled":"01/29/2023","vin":"2C4RC1S76MR","components":"ENGINE","summary":"Vehicle stalled while driving in traffic multiple times and without warning. Vehicle is not safe to drive under these conditions and should be under a mandatory safety recall. Remedy offered by manufacturer is not immediate nor does it fully address the problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11503690,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/25/2021","dateComplaintFiled":"01/25/2023","vin":"2C4RC3BG7MR","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"The first incident, the vehicle lost power driving down the freeway at 75 miles per hour. That was only at 1,000 miles. Very scary!! Since then, I have had numerous electrical issues- too many to count. There has been front & side sensor collision warnings when nothing is even next to my car. The navigation has not worked the majority of time that I have owned the car. travel for work so I therefore have to look at my phone for directions- not ideal at all for safety. I had had a few instances of an extremely loud humming sound from the vehicle of unknown origin. I have had the control screen frozen & could not turn on heat in winter. I have most of these occurrences on video with my phone. I had sent a certified letter requesting arbitration. I have had no response from Chrysler. I had the car in 7 times to the dealership. They told me they cant fix it & dont waste my time returning until there is recall. I have these incidents in movie or video form. Your form will not allow me to upload these videos- only still pictures.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11502833,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2023","dateComplaintFiled":"01/20/2023","vin":"2C4RC1S75MR","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"While driving down a 4 lane major highway where the posted speed limit is 70 mph, the vehicle suddenly flashed \"Service Charging System\" with the check engine icon came on and the propulsion on the vehicle ceased funtioning. The D for drive was flashing as well. As a hybrid vehicle, the car should transition to gas without incident, but it doesn't. Instead it cut power to the engine leaving me, the driver, scrambling to find a safe location to get off the road, which is not always feasible or safe, endangering everyone in the vehicle and on the road if others are not paying attention to the sudden loss of power and propulsion of the vehicle in front of them. Thankfully, I was able to safely get off the road as a result of some helpful semi's, but not everyone may be in such a situation. Should this happen to someone else who regularly drives across a bridge, for instance, could possibly cause an accident by being unable to pull off at a designated area. I was able to engage the gas engine by turning it off and back on after stopping, but it did not store the \"service charging system\" error. This was determined when dropping it off at the Chrysler dealership. There are a few stored error codes including a \"low voltage differential signal\" which also occurred last year when they said they replaced a part in relation to the heating/cooling battery fault on the high-voltage batteries (less than 6 months old at the time) and similar to the recall on the older models. Making this the second time in the shop for a battery issue. Should a connection between the battery faults and the Body Control Module or PCM (not sure what that one stands for), they were parts also replaced within the first month of the vehicle. The vehicle is currently at the dealership for review. There were no other warnings or messages prior to the failure. Pictures of the error as I saw them after safely stopping are provided. Never have I had a car just stop functioning and this is entremely unsafe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11502220,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2023","dateComplaintFiled":"01/17/2023","vin":"2C4RC1S72MR","components":"ENGINE","summary":"I was traveling at about 60 MPH on a four lane highway in Jan of 2023 when I suddenly lost all engine power. The dashboard reported a charging system error and the \"D\" indicator was flashing along with check engine light. I was able to get to the side of the road. I was able to restart after shutting all the way down and opening my door. I was able to get home after. The next day trying to get to the dealership it happen two more time. Each time going around 60 MPH. The check engine light was on and the dealership was able to get some errors codes. This vehicle was an buy back for this same reason. I was told the problem was fixed by Chrysler.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11501952,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2023","dateComplaintFiled":"01/16/2023","vin":"2C4RC1N71MR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"Multiple occurrences have happened where I am driving the car on the freeway when the SERVICE CHARGING SYSTEM code comes on and the vehicle stalls. I am unable to accelerate and have to pull off onto the shoulder. This is very dangerous as the vehicles on the freeway are going at high speeds. This failure could easily cause an accident or worse. The car then flashes SHIFT TO P TO START and the check engine light comes on. The vehicle is currently at the Chrysler dealership to be diagnosed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11502063,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2023","dateComplaintFiled":"01/16/2023","vin":"2C4RC1S70MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I have a 2021 Pacifica Hybrid in (Vin: 2C4RC1S70MR51943) that has encountered the dreaded \"Service Charging System\" message 5 times now in the past year, with the past 3 occurrences all happening in the last 3 weeks. Each time the car will not start, and the gear shifter will flash, the red charging light will illuminate on the dash, and the check engine light is on. On one occurrence, I turned the car off, then on again and was able to drive, however the check engine light was illuminated. I ran an OBD scan and the code was P1A21. On another instance, I was driving and lost all propulsion, the screen indicated \"Service Charging System\" message. Luckily I was on a local road and not a freeway and I was able to pull into the bike lane, still obstructing 1/2 of the right lane. After 5 minutes of trying to restart the car, I was able to move the car and I drove it to Earnhardt CJDR in Gilbert Arizona. When I got there, the check engine light had disappeared. I dropped off the car and to my disbelief the dealership told me there is nothing they can do if they can not replicate the issue. I am not stuck with a van my wife is afraid to drive due to the imminent threat of the car turning off while driving. I have 2 young children and I do not feel the van is safe in its current condition. Yet, the dealer is unable to resolve/replicate the issue. I have videos displaying the issue along with a screenshot of the OBD error code. It appears the dealership does not care about the safety of my wife and children by not being able to fix this issue. I have done a significant amount of research online and have found this to be a relatively common issue. In my opinion this vehicle is not safe to drive due to the risk of a complete shutdown and I commute on the freeway to and from work and the last thing I need is to have the van disabled on a busy interstate.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11500016,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2022","dateComplaintFiled":"01/03/2023","vin":"2C4RC1S72MR","components":"POWER TRAIN,ENGINE","summary":"Traveling on the highway, the vehicle engine turned off. The vehicle would not accelerate and only coast. Driver display says \"Shift into P to start\" and \"Service charging system\". After coasting to the side of the highway, I was able to restart the vehicle after shifting into Park but a check engine light came on after the restart(No check engine light was present before this incident). Our safety and others were at risk due to vehicle unable to move. Had there been no emergency lane, our vehicle would have been stopped on the highway. This engine stalling incident had occurred another 6 times within 2 days. Vehicle was brought into the dealership with check engine code P0A43. Dealer said they were unable to reproduce the engine stall and have released the vehicle back. Vehicle is available for inspection upon request. No warning lamps, messages, or any other symptoms prior to the 1st failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11499356,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2022","dateComplaintFiled":"12/29/2022","vin":"2C4RC1L7XMR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"The engine of our 2021 Chrysler Pacifica Hybrid suddenly lost power while driving on the freeway. The display indicated \"Put car in park\" or something similar--but we were driving 65 miles/hour in heavy traffic! I had to pull over, turn the car off completely for one minute, and restart. After restarting the \"check engine\" light was on.  Later in the drive after we stopped again, the \"Check engine\" light turned off, so all evidence of the error is gone from the car.  However, we received en email from Chrysler's automatic system saying the car had reported an error for \"powertrain\" and we should schedule our service. It was dangerous to lose power while driving at freeway speeds. I am also confused about why the car's error codes went away.  The car is available for inspection.  How was your safety or the safety of others put at risk? My family of four was driving in heavy holiday traffic at 65 miles per hour when we lost power. It is dangerous to lose power at such speeds in the middle lanes of the interstate. I turned on the hazard lights and crossed three lanes to an exit. Thankfully we were going downhill and the heavy trucks in the slow lanes let us through.  My life and the lives of my family were clearly endangered by this incident.  This is the second time the car lost power on the freeway and the fourth time we have had the check engine light turn on. The car has about 26,500 miles. I have taken the car to dealer shops for the last three times the car indicated errors. Last time the car lost power the dealer said they could not replicate the issue.   The car has been inspected by the dealer service department 4 times. I will take the car back to the dealer to get inspected again.   There were no indications prior to the failure. The car lost power with no warning when we were driving at freeway speeds and we were about 300 miles into a 500 mile drive.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11499394,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2022","dateComplaintFiled":"12/29/2022","vin":"2C4RC1N71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"My 2021 Pacifica Hybrid with 19.2K miles threw a \"Service Charging System\" and Check Engine Light error while I was driving at 65mph on the highway on Christmas Eve in 8 degree weather. The minivan stopped accelerating and the transmission began flashing between P and D. We were forced to stop the vehicle on the highway shoulder, leaving us (2 parents, 2 kids 7 & 11) stranded on the highway. The vehicle then shut off and we were unable to turn on heating or accessories other than headlights and hazards. We were rescued by state troopers given that no tow trucks were available on Christmas Eve. The local dealer claims that the issue was related to the battery, but that doesn't make sense given the car was driving at highway speeds at the time and the alternator should keep the battery charged.   I have seen a lot of owners with Service Charging System errors on this forum and believe Chrysler should have some knowledge as to a permanent solution. Without better understanding the root cause of the issue, it's hard for us to feel safe with a battery replacement, since that seems to be address symptom given that a car running highway speeds would keep the batteries charged through the belt and alternator system. My wife is fairly terrified of driving this car at highway speeds without some assurances it won't shut down and I get the sense that the dealer wants to wash its hands of this situation. I have a Chrysler warranty number for this repair, but have not received assistance yet. Would really appreciate some help!","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11499155,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2022","dateComplaintFiled":"12/28/2022","vin":"2C4RC1S71MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"There are series of incidents that happened with the vehicle on freeway and mostly all the time it was the same issue of engine failure . Me and my spouse  - The engine failed in the middle of road [ freeway ]  making me to pull on to the right lane showcasing the indicator \"Engine failure \" and Charger system malfunction.  - Recovery : Stop the car , turn off all the engine and open the door and close, then turn on the engine - it works. but this is on freeway and i am worried of my family driving the car. - Once i took the vehicle to service center and they analyzed and said - nothing they could see which was wrong as the indicator goes away after some time surprisingly - Happened 4 times so far on free way , first time cop had to push the car out and later i realized the steps for recovery  - There are warning lamps on the panel - \" engine failure \"","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11498738,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2022","dateComplaintFiled":"12/24/2022","vin":"2C4RC1N70MR","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"I was driving in stop and go traffic about 4 hours into a road trip on I95. At around 60mph, an error popped up on the dash saying \u201cService Charging System\u201d then it quickly went away and said \u201cShift to P to Start\u201d at which point I lost all propulsion. I was in the left lane and had to make my way to the side of the road with my family of 6 in the car. This was extremely stressful and dangerous as I had no way to accelerate and was stuck to coast. I flipped on my hazard lights and was able to navigate to a safe place under an overpass. At this point, I completely cut off the car and restarted it. It worked fine again upon restart, but the check engine light remained there after. The incident happened again on a side road at around 40mph on the same day. I coasted to a stoplight and had to power cycle the car 3 times to get driving again. The following day, I went to a local Chrysler dealership and they are still in the progress of diagnosing, however they won\u2019t have a response until after Christmas. So, I\u2019m being directed to rent a vehicle until the van is deemed safe to drive again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11498552,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2022","dateComplaintFiled":"12/22/2022","vin":"2C4RC1L7XMR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"On Tue, 12/20/2022, I was driving on I-94 westbound between Moorland Road and WI Hwy 164 at about 60-70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: \"Service charging system. Shift to P to start.\"  This has happened to my vehicle multiple times before.  I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. After waiting a bit I restarted the car successfully.  This happened 1  more time on the same trip (but on Hwy 16 as I was headed out to Waukesha County Technical College.)   This is definitely safety issue as there was no way to restart the car in motion.  Plus, pulling over to the shoulder on a busy highway, particularly with many trucks going by around 50 - 60 mph made me feel quite scared.  I do NOT trust driving the vehicle at speeds above 60 mph anymore. This has happened to me last month. I took it to a dealer after that incident but they could not find anything wrong with the vehicle.  This is now the 6th time this has happened to me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11497908,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2022","dateComplaintFiled":"12/18/2022","vin":"2C4RC1S70MR","components":"ENGINE","summary":"Engine will turn off while driving without any notice  And show check engine light and shift to park","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11497452,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2022","dateComplaintFiled":"12/14/2022","vin":"2C4RC1S75MR","components":"VISIBILITY/WIPER","summary":"While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 MPH speed limit. If we had not closed the sunshade the day prior, sharp glass would have fallen on our children seated in the middle row. A Chrysler dealer sold us the replacement part and verified that there were no signs of any external cause that led to the failure. Chrysler denied a warranty claim, stating that \"sunroof is most probably an outside influence as it cannot break easily as per IRF (Independent repair facility).\"","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11496710,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2022","dateComplaintFiled":"12/09/2022","vin":"2C4RC1S7XMR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the \"service charging system\" error appeared along with the instructions to \"shift to park\". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I still could not shift to park and I could not turn the car off either. After sitting for 25 minutes or so, I was able to shift to park and turn the car off and then on again. I immediately took the car to the dealership (using surface roads). They kept the van for 10 days and diagnosed a software issue.   I got the van back and for about 3 days it was fine. Then we were driving the same freeway (at speeds of 70mph or more) and the exact breakdown happened again. Chrysler has had the van for 4 weeks now and just informed me that the issues is metal shavings in the transmission; they will be replacing the transmission.  This is related to the ODI investigation # PE 22-008","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11496823,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2022","dateComplaintFiled":"12/09/2022","vin":"2C4RC1N71MR","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Driving on the freeway, all propulsion suddenly and without warning ceased and the dash declared \"service charging system\" and the check engine light came on.. My only choice was to coast off to the side of the freeway.  My safety was definitely at risk, as I was stuck on the side of the freeway.  After several minutes, I was able to turn the car all the way off and turn it back on again.  The check engine light was still on.  I drove it straight to the dealership, who has it in for service for this error.  Prior to this, the van gave no indication that anything was wrong.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11496476,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2022","dateComplaintFiled":"12/07/2022","vin":"2C4RC1S71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light.   The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the van started again but the yellow engine light stayed on. I took it to the dealer where I bought it and it's there now.  Yes, my safety was at risk again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11495981,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2022","dateComplaintFiled":"12/04/2022","vin":"2C4RC1L7XMR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On Sunday, 12/4/2022, I went on a few errands not intending to drive very far on the highway since most of my stops were local. I entered the I-94 west bound from Moorland Rd in Brookfield WI and drove about 1 mile reaching about 65 mph during the busy traffic hours. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: \"Service charging system. Shift to P to start.\" Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in Stop but when I pressed the off button, it would not switch to off and remained in the \"run\" mode. I tried several times for a few minutes without any success. I waited a minute and then tried again. This time, the vehicle was able to switch to \"OFF\" mode. I was able to start the car normally without any \"System charging system\" error coming on. I decided to return home immediately using local roads only.  I no longer trust my vehicle on the highway - even if it is only for a short distance on the highway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11495889,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2022","dateComplaintFiled":"12/03/2022","vin":"2C4RC1L77MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle \"shutting down\" at highway speeds. Red battery light, Red charge cord light and Image \"Service Charging System\" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer.   Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11494849,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2022","dateComplaintFiled":"11/25/2022","vin":"2C4RC1L7XMR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph.  The car suddenly stalled and I lost all ability to accelerate the vehicle.  The brakes and steering wheel still worked fine.  The dash was displaying a message:  \"Service charging system.  Shift to P to start.\"    Thankfully, I was in the right lane and the shoulder was clear.  I was able to pull onto the shoulder and come to a controlled stop.  I put the vehicle in PARK and shut off the vehicle.  I tried to restart it but was unable to.  I then unbuckled my seat belt and opened & closed the driver side door (without getting out).  After about a minute I was able to restart the car and continue on my way to Chicago.  This happened 2 more times that trip.  It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip.  This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle.  I felt very scared and no longer trust my vehicle on the highway.   This has happened to me once before earlier this year.  I took it to a dealer after that incident.  They said the updated all the software but are not certain if this fixed the root cause.  Apparently, it did not.  There was no warning light to indicate a problem may be happening.  However, now that this has happened, the \"check engine\" indicator is on and, apparently, needs to be reset.  I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11494141,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2022","dateComplaintFiled":"11/18/2022","vin":"2C4RC1S77MR","components":"FUEL/PROPULSION SYSTEM","summary":"I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a \"Service Charging System\" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed.  I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11493535,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2020","dateComplaintFiled":"11/14/2022","vin":"2C4RC1S79MR","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been repaired. The failure persisted with the center console flickering before becoming inoperable. The failure recurred intermittently but more persistently. The contact returned the vehicle to the dealer who flashed the software and replaced the hybrid water pump; however, the failure recurred. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 12,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11493271,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2022","dateComplaintFiled":"11/12/2022","vin":"2C4RC1S71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road.   High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11492397,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2022","dateComplaintFiled":"11/05/2022","vin":"2C4RC1R77MR","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could\u2019ve have ended in disaster with that semi barreling down on us. The error code on the dash was \u201cservice charging system\u201d Chrysler needs to fix the is issue before someone dies in a horrible accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11492359,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2022","dateComplaintFiled":"11/04/2022","vin":"2C4RC1S74MR","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022.  I had just pulled off the highway to get gas when the issue began. I received a \u201cservice electrical system\u201d on the dash and a check engine light and I had to turn  off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent  when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int\u2026 code. The paper also showed  POE 15-00 HVAC  Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica\u2019s with low mileage while driving at high speeds  including within 10 miles of having the same repair done. I am now scared  to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11491476,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2022","dateComplaintFiled":"10/30/2022","vin":"2C4RC1N75MR","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"We drove at normal interstate speed when the \u201caccelerator stopped responding.\u201d The digital dash cluster then showed a message stating \u201cService Charging System\u201d and \u201cShift to \u2018P\u2019 to Start.\u201d The vehicle was turned off and turned back on after waiting roughly one minute.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11491127,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2022","dateComplaintFiled":"10/27/2022","vin":"2C4RC1S71MR","components":"POWER TRAIN,ENGINE","summary":"Same issue as the existing complaint PE22008  on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read \"Service charging system\" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11490996,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2022","dateComplaintFiled":"10/26/2022","vin":"2C4RC1N73MR","components":"VISIBILITY/WIPER","summary":"The sunroof spontaneously shattered while driving down the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11490377,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2022","dateComplaintFiled":"10/22/2022","vin":"2C4RC1N73MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11489453,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2022","dateComplaintFiled":"10/16/2022","vin":"2C4RC1S74MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a stop safely.  The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working.   As soon as the vehicle's power ceased, an error light on the dash appeared reading \"Service Charging System Error,\" and instructed the driver to pull over and put the car in park.  The check engine light has been on since the incident.  The car was dropped off at the dealership on October 14th. They said that the electrical guy will be available on October 17th to look at the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11487766,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2022","dateComplaintFiled":"10/03/2022","vin":"2C4RC1FG9MR","components":"WHEELS","summary":"OEM equipment wheel locks, incorrectly installed either at factory or dealer, were McGard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks NOT to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the OEM equipment to fail and seize on the van.  At the first DEALER performed tire rotation, they could not remove the OEM equipment, on a WARRANTED auto just 18 months into the mfg 3yr/36k mile warranty, and had to resort to brute force to remove seized wheel locks, thus causing documented damage to 2 wheels.  Neither Dealer nor Chrysler will admit to liability, tuning this back on me, disregarding their warranty.  Full documentation available for this claim.  Their denial is not based on any contractual issue in warranty nor in any real fact.  Had I had a flat tire on the side of the road, these seized wheel lock nuts may have caused a real & present danger to myself and family in the van.  This is the Manufacture's issue to replace damaged equipment caused during warranty work on this auto.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11487096,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2022","dateComplaintFiled":"09/29/2022","vin":"2C4RC1S76MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling.   A message on the screen appeared \"service charging  system\" and \" put car in Park\". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to  move the car from the left lane through all the other lanes and  stop on the side of the highway.   I was not able to drive the car and called for tow.  While waiting for the tow the car became responsive after about 15 min.  I  recalled the tow and drove to dealer. The dealer scanned for codes and found  a code for \"Motor A position error\".    This is the second time this has happened to this car - previous time the dealer \"upgraded\" firmware and said it should be fine. Hardware issues cannot be solved by software.  I posted a video on youtube : https://www.youtube.com/watch?v=YDk6z6-snaA  And  on the Pacifica forum :  https://www.pacificaforums.com/threads/2021-pacifica-hybrid-failure-while-driving-on-highway.52648/  Seems this has happened to others as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11487110,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"09/29/2022","vin":"2C4RC1S77MR","components":"FUEL/PROPULSION SYSTEM","summary":"On 3 separate occasions while driving the dashboard has flashed the error message \"Shift to P, Service Charging System\". As soon as this occurs, the car begins to lose power and is no longer driveable. Once the car is shifted to \"Park\" it is temporarily stuck in that position with the car \"On\" but no power to the engine. For somewhere between 30-90s the car can't be turned off or shifted out of \"Park\". At some point after a short period - sometimes opening the door seems to help - the car will turn off and can then be re-started. The check engine light is on, but the car can be driven. Within a couple of hours the check engine light goes off and the car seems to behave normally. This has happened to us 3 times over ~2 months now. The car has actually stopped in the middle of the road forcing us to turn on hazard lights while trying to restart. It is extremely dangerous and seemingly common problem. Our local Chrysler service center was only able to book an appointment a month out due to limited technicians qualified to work on the hybrid vehicles. We described the problem in detail but they are not aware of the problem or solutions. We are trying to contact Chrysler Corporate directly to find out what their solution is.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11485410,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"09/20/2022","vin":"2C4RC1N75MR","components":"FUEL/PROPULSION SYSTEM","summary":"While driving on the highway, the vehicle abruptly lost propulsion, flashed error lights, and indicated an issue with the EV battery and charger, and would not charge when plugged in. Error codes flashed related to the Power train control module, Hybrid control processor, and Aux hybrid control processor. The CJDR Fairfax dealer would only provide software updates and would not perform other repairs per Chrysler's recommendations.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11485431,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2022","dateComplaintFiled":"09/20/2022","vin":"2C4RC1S74MR","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"Driving on US-23 and \"Service Charging System\" warning displayed on dashboard. Car lost power and I had to coast to the side of the freeway. Turned car off but could not turn back on. Transmission would not go out of Park. Tried about 10 times and after about 15 minutes the car turned on and could drive. Check engine light remained on for remainder of the drive home. Planned on visiting dealer in the morning but car turned on and no check engine light. This is the 3rd time the \"service charging system\" warning has happened, but the first time the car died on the road. Every time the check engine light disappeared the next day. Had codes scanned and permanant code P1A21.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11484672,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"09/15/2022","vin":"2C4RC3PG1MR","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I was on the highway traveling at 60mph, with the adaptive cruise control on.  The semi in front of me began to brake, I tapped off the cruise control and began braking.  The semi came to a complete stop and I pushed my brake pedal to the floor to stop my vehicle.  It did not stop.  My Pinnacle has emergency braking and forward collision warning.  My driver's instrument panel did not give a forward collision warning indication in a timely manner and my emergency braking did not stop my vehicle.  At the time of the accident vehicle had less than 10,000 miles, dry weather conditions, and vehicle was used for leisure - in town driving.  A month previously, I took my Pinnacle into the dealership because I didn't feel my brakes were working properly.  They felt mushy, little resistance, and were making a noise.  An inspection was performed by the dealership but were unable to detect a noise or visual issue.  My safety was put at risk when a system I depended upon, that was advertised as, \"Full speed forward collision warning with active braking assists you by providing both visual and audible warnings as well as applying emergency braking to help bring the vehicle to a full stop, if needed\" (chrysler.com/pacifica/safey-security.html) failed.  The brakes didn't engage properly to stop us before hitting the vehicle in front of us.  The forward collision warning indication didn't happen in a timely manner, it was delayed causing us to lose precious seconds.  If this had been a passenger vehicle in front of us we could have injured the occupants and we ourselves could have been gravely injured had we been traveling at a higher rate of speed.  The problem has not been confirmed by a dealership, but was taken there prior to the incident less than a month before.  I reported the problem to Chrysler the day of the accident.  The vehicle is pending inspection by  insurance and I have asked that the Electronic Data Recorder be removed and the information on it to be evaluated.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11484050,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2022","dateComplaintFiled":"09/12/2022","vin":"2C4RC1S77MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"On Saturday 9.3.22, while driving at approximately 40mph, my Chrysler Pacifica lost all power and slowed to a stop (I turned on my hazards immediately and pulled over to the shoulder).  Based on the light traffic around me I was able to safety move accross two lanes even without the aid of power steering. Within 60 seconds of me coming to a stop, the Check engine light came on the cluster and an error message saying \u201ccharging system fault\u201d. After calling for Chrysler roadside assistance, I attempted to restart the vehicle dozens of times unsuccessfully. At approx 60min after the vehicle lost power, it restarted. On Tuesday, 9.5.22 I took the vehicle to the dealer to diagnose & repair. As of today (9.12.22) they have been unable to recreate the event. Even though the error threw a CIL code, the dealer stated the error is now gone and no codes were stored. They have filed a \u201cSTAR\u201d case with the manufacturer to determine next steps. I have refused to accept the vehicle back until the problem itself has been diagnosed and a repair is made.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11483934,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2022","dateComplaintFiled":"09/11/2022","vin":"2C4RC1S79MR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"I was on the highway, and my car suddenly lost power.  I was unable to accelerate, and I had to pull over on the shoulder.  I received an alert that said \u201cservice charging system error.\u201d  It was extremely dangerous for myself and my family.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11483805,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2022","dateComplaintFiled":"09/10/2022","vin":"2c4rc1s73mr","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving, the car would loose power then check engine light comes on and  \"service charging system\" would pop up. The gas peddle is rendered useless as it doesn't do anything and would have to coast to safety.  Dealer would just reset the computer and vehicle is realease.  unfortunately, it had happen many times.  Safety is a concern, more so on the highway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11483837,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"09/10/2022","vin":"2C4RC1R78MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Was driving the vehicle when it completely died. The \u201cservice hybrid electric vehicle system\u201d warning came on the dash and could not get it to go into drive again. Completely dead in the water and could not move. I can\u2019t imagine if I was going down the freeway and this happened. Very lucky to have it on a quiet road. This is a known issue and there are many cases of this happening to others if you check YouTube out or google it. It\u2019s very scary and someone is gonna end up hurt or killed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11483300,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2022","dateComplaintFiled":"09/07/2022","vin":"2C4RC1S77MR","components":"ELECTRICAL SYSTEM","summary":"While driving on the freeway on the morning of June 18th, 2022 from Southern California to Las Vegas at 70-75mph, the car suddenly lost power. It displayed the error \"Service Charging System\" and \"Shift P to to Start\". This was incredibly dangerous as acceleration no longer worked and the car was slowly coasting to a stop. I was able to pull over to the side, turn off the car, and restart, but the check engine light persisted. After returning from Vegas, I brought the van to my local Chrysler dealership. They ran some flash updates and returned the car to me. The same issue then re-occurred on July 4th while traveling 65-70mph on the freeway. I brought it back to the dealer the next day, and it has been there since. After a lot of back and forth with Chrysler hybrid technicians, the dealership was authorized to replace the onboard charging module 1-2 weeks ago. They said the car was still throwing a charging error after that, and they are now looking into what else could be the issue, which they suspect might be the PIM (power inverter module). They are currently working with Chrysler hybrid techs again to diagnose as they are not able to order any parts for replacement without that approval. As of yesterday, the car has been at the dealership for 2 months now, well beyond lemon law timelines per California guidelines.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11482204,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"08/31/2022","vin":"2C4RC1N74MR","components":"ENGINE,ELECTRICAL SYSTEM","summary":"The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that whenever hybrid battery power was low, the vehicle was supposed to shift to using fuel; however, the vehicle would stall. The contact would pull over to the side of the road and start the vehicle after several attempts. The failure was intermittent and occurred at various speeds. The service charging system and check engine warning lights would be illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure reoccurred several weeks later. The contact returned the vehicle to the dealer and was informed that the manufacturer suggested that the transmission should be replaced. The vehicle was not repaired. The approximate failure mileage was 24,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11482279,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2022","dateComplaintFiled":"08/31/2022","vin":"2C4RC1L79MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I was driving down the road and the car just turned off. It will not start anymore.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11481753,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2022","dateComplaintFiled":"08/29/2022","vin":"2C4RC1L77MR","components":"POWER TRAIN,ENGINE","summary":"The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate.  I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again.  I then have the check engine light on, and the code I get is P0A3F.    It has been to Chrysler Service 3 times, and they can't repeat the issue, and claim they don't have the man power or expertise to figure it out.    Once the car loses power, the messages I get say to \"return car to park\", \"Service Charge System\", and the Chrysler Uconnect App says I have a \"service fault\".  This has happened on 11/13/21, 5/8/22, 5/27/22, and this last time... 8/28/22.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11481836,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2022","dateComplaintFiled":"08/29/2022","vin":"2C4RC1S77MR","components":"ELECTRICAL SYSTEM","summary":"I was driving 70 miles an hour, in the left lane ,in heavy traffic on I -75 when I suddenly lost all power. A warning flashed on the screen saying to service charging system. I barely avoided a collision trying to get off the highway. I could has easily collided with another car since I had no power and I had to cross lanes of traffic in order to get off the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11481154,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2022","dateComplaintFiled":"08/25/2022","vin":"2C4RC1R77MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Driving on the interstate, the vehicle simply shut down and gave the following error message: \"Service Charging System.\" I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happened. I was again able to get to the shoulder without incident. Took the vehicle to a different dealership where they identified the issue as a bad Power Inverter Module. The vehicle is still at the dealership (it has been a full week). While I was able to navigate the situation without injury. This could have been a very dangerous situation in the instance where a shoulder was not available or traffic was significantly heavier. It appears this is a fairly common problem for some of the new Chrysler Pacifica Hybrids, which brings to question why there has not been a recall issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11481048,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2022","dateComplaintFiled":"08/24/2022","vin":"2C4RC1S77MR","components":"ENGINE","summary":"While driving on the highway our vehicle continues to lose power and stall without any warning.  We have been forced to drift onto shoulders, with no ability to accelerate.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11480621,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2022","dateComplaintFiled":"08/22/2022","vin":"2C4RC1s71MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading \"Service Charging System,\" the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van.  The Pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power. The car would not fully turn off after pressing the ingintion button. Opening and closing the driver side door allowed for the van to be turned off and then back on, it started again and was driveable. We were able to drive the car to the ER and back to the campsite. The problem has not yet re-occurred. It has not been seen by the dealer center yet, but has an appointment scheduled.  Driving at night in the mountains with a vehicle that loses all power while traveling at highway speeds is extremely dangerous and disturbing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11479761,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2022","dateComplaintFiled":"08/17/2022","vin":"2c4rc1s73mr","components":"POWER TRAIN","summary":"While driving at 70mph on the interstate, the vehicle completely lost power.  The check engine light turned on, the message \"Service Charging System\" came up, and the gear knob blinked.  We had to pull over on the side of the interstate.  When we pushed the \"off/on/acc\" button, it would appear that it turned off, but it would go back into on status, but still wouldn't allow you to shift into drive.  (You could turn the knob, but it wouldn't do anything). Finally, we had to remove the keys from the car to turn it off.  Once we were able to do that, it did turn back on and allowed us to go back into gear as normal.  We were able to drive a few miles, and then it did it again.  We had the vehicle towed.  Chrysler had to put a whole new transmission due to a hybrid part within the transmission that failed.  Concerned that this happened with the transmission that only had 17k miles on it. Chrysler still cannot answer if they have fixed the issue with the transmissions they are currently building.  When you are driving in construction season on the interstate and your vehicle completely powers off, it could make for a deathly accident.  This isn't something you should have to worry about with a car only a year old.  I found a US Department of transportation investigation where 40 others have reported the same issue.  ODI Investigation : PE 22-008","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11478318,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2021","dateComplaintFiled":"08/09/2022","vin":"2C4RC1L78MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477957,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2022","dateComplaintFiled":"08/06/2022","vin":"2C4RC1S78MR","components":"POWER TRAIN","summary":"I was driving about 45mph and my Pacifica hit 0 miles on the electric miles on the hybrid system (I had over half a tank of gas). At that same time as I was pushing on the gas pedal to accelerate the van and nothing was happening, the acceleration wasn't working. I put the pedal all the way to the ground and nothing happened and I drifted to a stop. I was luckily not on a freeway, however was on the side of a very busy road in the dark with cars flying closely by with 1 of my kids in the car freaking out. It was so dangerous and scary. After the van sat idle for about 10 minutes and got a little hybrid charge I was able to accelerate a little to get my car around the corner and pulled to a safer spot off the road before it coasted to a stop again. Roadside assistance towed the van to my dealership. The dealership had my van for 11 days this time. When they turned it on the next morning it wasn't working still. They got it into a service bay and the next time they went to move it it started working on it's own. No service lights ever turned on and they couldn't figure out what caused the issue. They had Chrysler Engineers involved in the process and after 11 days gave me the vehicle back stating that all they did was 6 software updates and they couldn't find anything else to fix since it started working again on it's own. The van has never accelerated the same since. Now 2 months later I have a service light on for my Powerterrain and am so worried about losing acceleration again while driving my kids or something. It's so dangerous and they don't know what's causing the issue and I feel like the van is just a ticking timebomb for an accident with as many service issues as I've had with it. So many issues to name, but the loss of motive power was so dangerous. My van wasn't even a year old yet when that happened and it had 14,000 miles on it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477764,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2022","dateComplaintFiled":"08/05/2022","vin":"2C4RC1S76MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"The vehicle is a PHEV. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected by anyone yet. There were no warnings prior to the failure. Currently there is a check engine light on as well as an image of a plug/cable indicating that the vehicle thinks it is plugged into an electrical outlet (which it is not).","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477063,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2022","dateComplaintFiled":"08/02/2022","vin":"2C4RC1L76MR","components":"ENGINE","summary":"I was driving in the fast lane of the freeway when the vehicle stalled, losing all engine power, and the following warnings lit up on my dash:  - service charging system - shift to P to start - the shifter knob light was blinking  Due to large amounts of fast-moving traffic and my rapidly decelerating speed, I was unable to safely cross 4 lanes of traffic to the right-hand side, so I was forced to pull over on the left shoulder of the freeway directly next to the fast lane and right after a blind curve. It was an incredibly dangerous place to be stalled. I could have been hit at any moment by cars going 65-80mph, which would have caused a massive multi-car accident due to the nature of the blind curve.  I shifted the car into park and turned the vehicle completely off. Waited a couple minutes and turned it back on. The check engine light remained illuminated but my ability to accelerate resumed when I briefly tested it. I was able to pull back onto the freeway and continue my commute with no further issues.   I initiated a STAR case with Chrysler and the van was brought to the dealership for troubleshooting.   One incident prior to stall: engine began idling really rough when accelerating from a stop ~15mph, and the check engine light came on. I pulled over and shut off the van. I turned it back on and the engine sounded normal again. The check engine light went off after 24 hours and no other issues, so I didn\u2019t bring it in. This happened 2-4 weeks prior to the freeway stall.  P0A43-00 Drive Motor \"A\" Position Sensor Circuit Intermittent was the error code. The dealership could not replicate the stalling problem and tried to give the van back. I refused due to safety concerns and got my Chrysler case manager involved.  They tested the transmission fluid and found it to be contaminated (metal fragments?). The transmission was ultimately replaced which took about 1 month. I don\u2019t know if they kept the faulty part.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477081,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"08/02/2022","vin":"2C4RC1S79MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate.  Car said service charging system and would not recover.  Could not turn car off but A/C system stopped working.  The transmission light were flashing from P to R to D but would not engage.  Had to be towed to dealer to await troubleshooting.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11477221,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2022","dateComplaintFiled":"08/02/2022","vin":"2C4RC1S79MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others  in a very dangerous situation on the freeway. Once stopped, the steering wheel locked as well as the wheels and the car lost all function. Although there are no formal recalls, there are forums dedicated to this problem: https://www.pacificaforums.com/threads/service-charging-system-error.41145/ The dealer is currently advising but the threads in those forums suggests FCA does not have a fix in place. The car becomes dangerous to drive as this happens out of nowhere with limited to no warning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476887,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2022","dateComplaintFiled":"08/01/2022","vin":"2C4RC1S76MR","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"While driving on hybrid system (battery at 0%) and braking toward a stop sign ,  the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. all gauges wen to  zero (start position) . The car was pulled over and it would not go back to to any gear.  I was only  2 miles from my house and was able to get tools to disconnect the 12V battery in hopes for system recovery.  After disconnecting the 12V battery the system recovered and I was able to get back home to setup a service appointment.  The entertainment system did not recover correctly and required a software reboot with all settings reset.   The previous week the battery charge indicator was behaving strangely as it would start with 36 miles of range and after 2 miles  of  very  slow driving it wold drop to 26 miles.  After a few more miles it would drop to 21 miles and stay at that for a long time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476631,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2022","dateComplaintFiled":"07/30/2022","vin":"2c4rc1n79mr","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The vehicle loses power while driving.   I have to pull over shut it off and turn it back on.  Most of the time it happens when I'm driving 75 mph.  The service charging indicator pops up while also telling me to shift the car to park.  Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transmission and is causing it to over heat.  Which causes it to shut down.  A quick restart and the van is going again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476491,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2022","dateComplaintFiled":"07/29/2022","vin":"2C4RC1L75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"car stalled at high speed in HOV fast track in rush hour traffic - terrifying!  was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is.  Only 14,000 miles and under warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476559,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"07/29/2022","vin":"2c4rc1n79mr","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476409,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2022","dateComplaintFiled":"07/28/2022","vin":"2C4RC1L73MR","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"Driving on highway and experienced total loss of power.  Coasted to side of road.  Unable to \"restart\".  Error displayed \"Service Charging System\"  Dealership ran software updates to remedy issue.   One week later same issue.  Driving on highway and total loss of power., same error message.  Towed to another dealership.  Diagnosed as dead 12v battery, but I doubt this diagnosis.  Battery was not dead at time of breakdown, it died after 4.5 hours waiting for a tow with hazards on.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476442,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2022","dateComplaintFiled":"07/28/2022","vin":"2C4RC1S75MR","components":"UNKNOWN OR OTHER","summary":"Vehicle stalled on the interstate multiple times, dashboard shows service charging system.  Had to coast to the side of the road each time. Sometimes the vehicle would restart immediately, other times it would need to sit before restarting.  I was able to recreate the stalling issue by idling the van in my driveway by opening the hood to force the ice to run.  The engine would stop and the same fault would show up on the dashboard after about 25 minutes of idling with the air conditioner running.  Vehicle has now been at a dealership for 3 months and they haven't been able to fix it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476105,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2022","dateComplaintFiled":"07/27/2022","vin":"2C4RC1S72MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Driving on the interstate at 70-75 mph and lost all forward drive. Car said service charging system and would not recover. Got towed to dealer and troubleshot and replaced the transmission","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11476194,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"07/27/2022","vin":"2C4RC1S73MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel.  At the time the warning appeared, the vehicle was in battery powered mode.  At the same time the warning showed, the electric motor stopped providing power.  The vehicle did not transition to hybrid mode (gas powered), and depressing the accelerator did nothing.  The vehicle began to slow from highway speeds, while other cars were in the vicinity.  While all this was happening, the \"D\" on the gear selector was flashing.  There was also a message saying to put the vehicle in park to restart, however, i did not want to attempt that at highway speeds.  Other systems seemed to operate as normal, brakes worked, the electrical system seemed to be functional other than the described fault.  I pulled over to the shoulder and stopped the vehicle completely.  I turned the vehicle off, then on again, and was able to put the vehicle in drive without any faults occuring.  Normal operation resumed after that.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11475032,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"07/20/2022","vin":"2C4RC1S79MR","components":"FUEL/PROPULSION SYSTEM","summary":"Service Charging Error flashed on instrument panel  Power cut and car had no power  Unable to restart for 5-10 minutes  Power comes back on with check engine light  Power cut on the freeway. SUPER dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11474790,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2022","dateComplaintFiled":"07/19/2022","vin":"2C4RC1R71MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays \"Service Charging System\" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining  fuel. Each time we have been able to get the van started again  by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11474627,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2022","dateComplaintFiled":"07/18/2022","vin":"2C4RC1S74MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed.  I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side.  I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again.  After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership.  Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured.  However if any of these variables were different, the situation could have been devastating.  My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle.  The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers.  After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails.  My car is available for inspection and this issue was inspected/documented at the service department of my dealership.  The problem has been confirmed by the dealership as well as the tow truck driver.  About 10 days prior to the incident, my check engine light went on.  I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11474631,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2022","dateComplaintFiled":"07/18/2022","vin":"2c4rc1s75mr","components":"STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up.  At that point the vehicle started flashing an alarm, I think said \"service hybrid system\" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel,  even the emergency brake failed.  I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged.  I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off.  I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner!  However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11473773,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2022","dateComplaintFiled":"07/13/2022","vin":"2C4RC1S79MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated \u201cservice hybrid system\u201d and \u201cshift to park\u201d error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11471874,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2022","dateComplaintFiled":"06/30/2022","vin":"2C4RC1S73MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed \"Service Charging System\" message on dashboard.   Accelerator pedal was non-responsive.  We had remaining battery charge and fuel in the vehicle (it is a PHEV).   Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to.   We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake.   This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle.  The vehicle has not yet been inspected by the manufacturer for this specific problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11471286,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2022","dateComplaintFiled":"06/28/2022","vin":"2C4RC1L76MR","components":"ENGINE","summary":"When driving on the highway after 1-2 hours, message pops up \"Stop safely. Vehicle will shut off soon.\" Car engine immediately turns off and driver must navigate to shoulder with unresponsive vehicle. Once stopped, \"Service charging system\" message appears on screen. This has happened twice to my family, almost causing multiple crashes as we navigate across traffic with a rapidly decelerating car and children in the back seat, subsequently stranded on the side of a major highway. The only precursor to total shutdown is the air conditioning goes from cold to warm. Have had it at 2 dealerships 4 times and they say they cannot reproduce the issue because they do not have anyone who can drive it for 2 hours.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11470933,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2022","dateComplaintFiled":"06/25/2022","vin":"2c4rc1s77mr","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11470911,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2022","dateComplaintFiled":"06/24/2022","vin":"2C4RC1N71MR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11469988,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2022","dateComplaintFiled":"06/19/2022","vin":"2C4RC1R72MR","components":"FUEL/PROPULSION SYSTEM","summary":"*Please note: this is the second incident of this kind with my van (see NHTSA #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3.5 hours (~240 miles) into the trip. I am including documentation from the dealer after the first incident.*  Today, the van suddenly lost power on the highway going 65mph. The car gave a \u201cservice charging system\u201d error. We started to quickly decelerate amid high speed traffic. Pushing on the gas pedal did not make the car accelerate - we were coasting. Luckily, I was able to cross two lanes of traffic and coast up an exit to get to safety. We could have easily been unable to change lanes and stopped cold in a lane on the highway. This is highly dangerous.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11468554,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2022","dateComplaintFiled":"06/10/2022","vin":"2C4RC1R72MR","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"While driving on the interstate at 65mph, the vehicle suddenly beeped, showed a \u201cservice charging system\u201d warning and simultaneously lost propulsion. Pressing the gas pedal did nothing, so I had to coast over to the shoulder. My attempts to restart the vehicle were unsuccessful for a few minutes, but then it did restart and I was able to get off the freeway. It was an extremely dangerous situation. We are having the vehicle towed to the dealer tomorrow.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11467871,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"06/06/2022","vin":"2C4rc1s76MR","components":"ENGINE","summary":"Driving on the freeway without any noticeable trigger, the engine stalls.  A message comes up saying shift to P to start.  Pressing the accelerator doesn't do anything.  Only think I can do is coast to the shoulder.  After turning off the car and turning the car back on, the car worked fine. This has happened to me 3 times in the last month all going highway speeds.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11467341,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2022","dateComplaintFiled":"06/03/2022","vin":"2C4RC1S72MR","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"On freeway , running on gas - the vehicle gave an error \u201cservice charging system\u201d and vehicle shutdown and de accelerated rapidly - forward momentum only  We are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph  This is serious safety concern and how was this released for sale is certified by NTSB is a surprise  and shock   Multiple owners have complained of this","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11464399,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/11/2022","dateComplaintFiled":"05/12/2022","vin":"2C4RC1FG4MR","components":"AIR BAGS","summary":"Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. NOT ONE air bag deployed. Have pictures of damage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11463606,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2022","dateComplaintFiled":"05/06/2022","vin":"2C4RC1R71MR","components":"POWER TRAIN","summary":"The vehical shutdown on the Interstate at highway speeds for the second time in 4 days.   The deal has scheduled time to review the problem but shutting down is a safely issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11463043,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2022","dateComplaintFiled":"05/02/2022","vin":"2C4RC1N73MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator lights would flash, the fan would spin up very loud and not engage charging. This would last for a few days. Took it into service around 5 times to two different dealers and could not recreate either issue.  Then in April 14 2022, while driving on the freeway roughly 75 the engine cut off, message came up Service Charging System, Shift To P To Start. Check Engine Light comes on, drive selector in bottom right flashes, gear selector light flashes. Have to restart it multiple times, get the vehicle to sleep by open door, and pressing start button multiple times with foot on brake and off brake. Eventually got it to start again and happened again 15 minutes later.  Took into service again, they replaced some wires and it failed again twice driving on the freeway over 70 on April 22nd 2022. Took into service again and they replaced the wiring harness and a sensor in the transmission. Got it back and it failed again while pulling into my driveway on April 30th 2022. Vehicle is still in service and they are unable to find the root cause.  In 4 of the 5 stalls, driving at a high rate of speed completely losing engine power with children in the car presents a severe safety hazard. Thankfully each time have been able to safely pull over.   Has been in service 4 times in the last month over this specific issue. About 10 times total on service charging system message.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11463055,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"05/02/2022","vin":"2C4RC1N73MR","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch.   Then in November 2021 I had the Y50 2021 RU Power Lift gate recall done on my vehicle and since then three times while driving the lift gate has popped up on its own. When you pull over all buttons are unresponsive and when you manually close the lift gate the locking mechanism does not engage. It just pulls right back open by hand or while driving.  To resolve you must try over and over shutting the door, pressing the buttons, turning the vehicle on and off multiple times, letting it sleep and turn it back on and eventually the locking mechanism will engage.  Have brought it multiple times to the dealer and every time they cannot recreate.   Poses a dangerous safety issue while driving for the lift gate to open as you don't realize its not latched.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11460755,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2022","dateComplaintFiled":"04/14/2022","vin":"2C4RC1S74MR","components":"ENGINE","summary":"The contact owns a 2021 Chrysler Pacifica. The contact stated while driving approximately 75 MPH, the vehicle started to stall. The accelerator pedal was depressed but failed to respond. The contact stated that the brake pedal was shaking while depressed. The check engine warning light and the warning \"Service Charging Systems\" and \"Shift to Park to Start\" was illuminated. Additionally, the contact noticed that the drive(D) warning light was flashing on the gear shifter knob. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,800.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11458268,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2021","dateComplaintFiled":"03/25/2022","vin":"2C4RC1S71MR","components":"POWER TRAIN","summary":"In November 2021 the vehicle began by losing electrical power in the hybrid motor system. The \"check engine light\" (CEL) came on.  Dealer attempted to fix it and \"briefly\" turned off the CEL.  The CEL came back on a short time later.  The car began \"shuddering\" when driving it.  The cabin heater stopped working.  Electric motor worked for a short time. Dealer diagnosed a \"defective hybrid heater\" - Chrysler error code \"POE15\".  The dealer said that there were no parts for this repair and said it was okay to drive. Vehicle then continued \"shuddering\".  Then a loud whining noise developed when it was moving. Dealer then diagnosed the same prior error code was causing additional issues.  The dealer and Chrysler advised to stop driving the car until a fix was developed and parts became available.  The car has been out of service since early January, 2022. Judging briefly from one online forum, there are at least 65 other owners with this exact problem.  (pacificaforum.com)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11456113,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2022","dateComplaintFiled":"03/10/2022","vin":"2C4RC1S76MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but I think it's dangerous.  I had this issue multiple times and many of other owners has reported similar issue. I made a video on the issue which you can checkout here https://youtu.be/xFFSJG6j3qM  Date I entered below is the last time I had the issue on freeway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11455783,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2021","dateComplaintFiled":"03/08/2022","vin":"2c4rc1s75mr","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"the electric heater for the battery has been broken for 3 months now. Chrysler cannot seem to find a replacement part. what this does is cause the engine to come on and go off way more then expected. this also can cause weird transmission and acceleration issues when the car doesn't know which one to pick. this is also putting a lot more pressure on the transmission and causing issues with which device is sending the power. this has been going on all winter and Chrysler cannot find the part to replace.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11455239,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2022","dateComplaintFiled":"03/04/2022","vin":"2C4RC1L70MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Malfunction light indicator (MIL) light turned on which caused vehicle EV only mode to be disabled and now the vehicle only runs under engine power poorly with the battery is always fully charged (MPG is cut in half since battery is never used). Manufacture service center found error code P0E15 on 3/3/2022, which indicated the EV battery coolant heater failed and needs to be replaced.  Part is on backorder and no ETA is available, they indicated they have a few in their service center alone that have the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11454540,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2022","dateComplaintFiled":"02/28/2022","vin":"2C4RC1BG9MR","components":"UNKNOWN OR OTHER","summary":"What component: Passenger window. The passenger window seemed to spontaneously break. There wasn't any other car in front of the van. My wife was driving and my sister-in-law was riding in the passenger seat. The tempered glass broke without warning. They were traveling on a paved highway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11454220,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2021","dateComplaintFiled":"02/26/2022","vin":"2C4RC1L72MR","components":"FUEL/PROPULSION SYSTEM","summary":"Nov 23, 2021.  Check Engine Light Illuminated.  Dealer service diagnosed the problem as the battery pack coolant heater \u201cA\u201d control circuit performance.  Dealer replaced part.  Jan 12, 2022.  Check engine light illuminated again.  Dealer, again, diagnosed the same problem and replaced the same part.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11453620,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2022","dateComplaintFiled":"02/23/2022","vin":"2C4RC1S72MR","components":"ELECTRICAL SYSTEM,AIR BAGS,BACK OVER PREVENTION","summary":"The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the HVAC, radio, backup camera, and Bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 7,519.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11453647,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2022","dateComplaintFiled":"02/23/2022","vin":"2C4RC1N71MR","components":"UNKNOWN OR OTHER","summary":"On February 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at Scottsdale Road in Scottsdale, Arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was driving so I began to see if I could spot any sign that would tell us what it was - nothing. Soon we felt air rushing into the cabin. I thought the sunroof may have popped open for some reason. It is a power operated sunroof so I pressed the control switch to pull back the ceiling cover and open the sunroof. When I did that shattered glass came pouring down on us. After getting it closed I called 911 and was put in contact with the Scottsdale police. They told me to call the State Police but because no one was injured it may take a long time for someone to contact us.  We continued on to our house in Mesa. The next morning I contacted the Chrysler dealership in Mesa that I bought the car from. I was told to bring it in and it would be covered under warranty. I've had the car about 10 months and it has about 7,700 miles on it. Turns out Chrysler won't cover it under warranty. I have had it repaired at a cost of $842.45. I'm not sure at this time how much of the cost I will have to pay. An article by Consumer Reports identifies this as a widespread safety issue that the car manufactures want to ignore and that our government is doing little about. I can't imaging what our reaction would have been if the ceiling cover had been pulled back. Basically the explosion and the glass scattering all over us would have happened at the same time. I can easily relate to someone losing control of the car while traveling in heavy traffic at 65 MPH. Let's hope no one dies before this is resolved. And the cost of repairs must be paid by the car manufactures not the car owners.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11452990,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2022","dateComplaintFiled":"02/19/2022","vin":"2C4RC1S77MR","components":"POWER TRAIN","summary":"wife was driving on the freeway when all of a sudden an error light on the dash appeared reading \"Service Charging System,\" the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, my wife was able to coast to the side of the freeway.  The Pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power and the car could not be turned off. After several minutes the car was able to be turned off and after sitting for approximately 15 minutes on the side of the road it started again and was driveable. This process occurred twice.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11451040,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2022","dateComplaintFiled":"02/08/2022","vin":"2C4RC1L74MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"While driving, the vehicle shut off. Steering and brakes were still working, it's already happened 2 times and I was able to coast off the highway. After turning off and on the with the starter button the car starts normally with only the engine light on. There are several other posts on forums of others owners having the same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11450835,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2021","dateComplaintFiled":"02/07/2022","vin":"2C4RC1S78MR","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"We were driving on the interstate when the vehicle all of a sudden lost power. We were luckily able to get it to the side of the road, but if there was more traffic, we would not be able to do so. The car was then towed to the dealership and they said they will be replacing the the power inverter. The car has been in the dealership since the October and it is February now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11450203,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2022","dateComplaintFiled":"02/03/2022","vin":"2C4RC1N74MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"While driving, the vehicle shut off.  Steering and brakes were still working, so I was able to coast off the highway.  The check engine light, a battery fault indicator, and a service charging system warning all displayed on the dash.  This is the second time this has happened, and a Chrysler dealer service center installed software updates they claimed fixed the issue.   It is now back at the dealer.  The first time this occurred, it was on a busy road with no shoulder near a dangerous turn.  I was stopped in the road for several minutes before I got it to restart and was able to limp to a safe parking spot.   There are several other posts on web forums and YouTube of other owners having the same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11448319,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"01/21/2022","vin":"2C4RC1S72MR","components":"POWER TRAIN,SERVICE BRAKES","summary":"My PHEV Pacifica Hybrid experiences intermittent dangerous lurching during braking. Symptoms: - During modest braking where regenerative braking system is doing most of the braking, the regenerative braking system flutters on an off a couple seconds at a time - The Power gauge on the cluster (Far Left) Bounces wildly with each flutter - Sudden loss of braking causes lurching of vehicle - Problem is periodic. Will not have the problem for weeks and then suddenly have the issue constantly for several days   I have experienced this at highways speeds but it is most dangerous when braking in traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11446843,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2022","dateComplaintFiled":"01/10/2022","vin":"2C4RC1N73MR","components":"POWER TRAIN","summary":"Vehicle lost all power while traveling on interstate. Vehicle is a hybrid plug-in and was fully charged at time of power loss. Appears to have taken place when vehicle attempted to transfer from combustion engine to battery power. Safety was put at risk as my family was in heavy traffic (70 mph) on interstate when all power was lost and were forced to traverse lanes of heavy traffic in attempt to safely reach road shoulder without any power. Vehicle is currently at dealership and they are the only organization that has inspected. Before issue there were no previous warning lights, codes, or indications of a problem. Post problem check engine light is now illuminated.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11446802,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2022","dateComplaintFiled":"01/09/2022","vin":"2C4RC1L74MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"We currently have 13170 miles on our 2021 Pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the dealership and had all of the current software updates and removed the check engine light. Second time I was at work and I attempted to start the vehicle from the run button. The radio turned on but I had a charge system error and the vehicle would not turn off. I worked for about 5 to 10 minutes to turn the vehicle off. Luckily I was not driving at the time and was parked. I again had a check engine light. The dealership diagnosed that I have a failing PIM. The vehicle sat at the dealership for a month, the part was continually on back order every two weeks. The check engine light was removed and I took the vehicle home still waiting on the replacement PIM. Third time I was in the garage, PIM still not replaced, on back order and the vehicle would not start from the run button. I was able to turn on the vehicle after waiting about 2 to 3 minutes. After driving for about 25 minutes the issue came up again. I was able to wait and the vehicle restarted. A check engine light illuminated on the dash. On the way home after a stop, I had loss of power and had the charge system error going 25mph . I was able to stop the vehicle in a empty parking lot. I waited about 5 minutes and was able to restart the vehicle. I drove the vehicle straight home and is now sitting in the garage at home. As of today I am still waiting for this back ordered PIM since October. The vehicle now will sit in the garage, unusable, until the replacement part can be installed.  This may be a reliability and safety issue in the future.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11446222,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2021","dateComplaintFiled":"01/04/2022","vin":"2C4RC1L75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"The van displayed various error messages in the dash screen, and issued a warning beeped, then told me to shift the vehicle to park.  The van then locked itself in park and could not be moved. Rotary gear selector non-responsive, transmission selector gear lights went out. We had to have the vehicle towed out of the restaurant drive through lane and delivered to the dealership.  Van would still start, but wouldn\u2019t move. \"Errors in dash: \"\"Service Hybrid Electric System\"\" \"\"Service Shifter\"\" \"\"Service Shifter Stop Safely Shut Off Vehicle to Engage Park\"\"\"","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11446225,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2021","dateComplaintFiled":"01/04/2022","vin":"2C4RC1L75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture.  This model of van is a plug-in hybrid. With this failure the engine systems are NOT utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the gas engine, and is not able to function in hybrid or electrical only drive mode.  The dealership is unable to tell me if driving the vehicle in this state will cause further damage to the van, therefore I am stuck unable to drive the vehicle for fear of causing even more damage.  Error code pulled from personal obd2 reader: P0E15 - Hybrid/EV Battery Pack Coolant Heater A Control Performance  On 1/4/2022 the dealer service advisor called and confirmed that the issue is the expected part failure/replacement, and that there are no parts available in the US for this repair.  The last instance that my dealer repaired took 4 weeks to secure the needed parts for repair.  Still no confirmation the van would be safe to drive in the interim.    Therefore I am without my new 2021 vehicle purchased 5/10/2021, while it only has 1608miles... for what seems like will be at least another month.  The dealer SA also mentioned to me that Chrysler currently had another ~450 instances of this same failure happening right now, all which going to be significantly impacted by the lack of parts availability.  This is unacceptable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11445603,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2021","dateComplaintFiled":"12/30/2021","vin":"2C4RC1BG9MR","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11445247,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2021","dateComplaintFiled":"12/28/2021","vin":"2c4rc1r75mr","components":"ELECTRICAL SYSTEM","summary":"Driving twice we have gotten a message \"Pullover vehicle will shutoff\" on the display, and the motor and engine shut off shortly after. After restart, the console says \"Service Hybrid System\" the van then has a top speed of 40-45 MPH, not safe to drive on interstate even to get to the next exit. The first time the dealer had the van for 10 days said the problem was in the hybrid system related to the charging cord (provided with the vehicle)  The second time we were 2 miles from home and able to get the vehicle home safely with the hazard light on.  The dealer is trying to tow it for the second time, the vehicle does not have enough power to drive up the ramps onto the roll-back tow truck.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11444827,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2021","dateComplaintFiled":"12/23/2021","vin":"2C4RC1S77MR","components":"UNKNOWN OR OTHER","summary":"There has been a lot of talk about the possible distractions in Tesla vehicles. I happen to have a Tesla Model S and I have a Chrysler Pacifica Plugin Hybrid. The Chrysler, although overall is a great vehicle, poses a risk because they do not treat the drivers as adults. Let me explain. While using the navigation system, it will not let you interact with the vehicle while it's in motion. This literally assumes that no one else is in the vehicle that could co-pilot. So, when I was traveling with my family over Thanksgiving, with my wife in the front passenger seat and four kids in the back, I had to pull over to the side of the road to make any adjustments to the navigation system. I don't have to you tell you how dangerous pulling off to the side of a highway is whether at night or during the day. This is extremely frustrating and dangerous and I take it personally that adults are being treated like children when it comes to interacting with these machines.   If we're truly concerned about distracted drivers, then we would ban even carrying a cell phone with us in a vehicle and even ban the radio and the ability to change the station while driving. This is of course impractical, and that's my point. Tesla treats its drivers with respect and allows for responsible interaction with the navigations system, radio, other vehicle functions, etc. I play \"Caroke\" in the car all the time for my kids in the rear seat. If I'm distracted by the lyrics on the screen constantly changing with the song, then that is my issue and I should shut it off. However, it is not an issue with me and I remain focused on the road.   Manufacturers should treat drivers as adults and allow them to be responsible. Anything short of that, and any regulation barring the great functionality of a Tesla, will only hold us back technologically. Please ask Chrysler and other OEMs to stop barring interaction with the vehicle while it's in motion before a truck slams into a vehicle pulled over to the side.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11442993,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2021","dateComplaintFiled":"12/07/2021","vin":"2c4rc1s76mr","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"While driving vehicle went into full lock down.  Vehicle remained running with all systems on except completely unable to engage drive, shut vehicle down or even power it off.  Towed to dealer.  Dealer stating codes stating hybrid error and transmission errors.  Vehicle has 7021 miles and was purchased March 2021.  My wife and 2 children were stranded on the road in a vehicle that would not move.  Terrifying for me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441768,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2021","dateComplaintFiled":"11/26/2021","vin":"2C4RC1S71MR","components":"STRUCTURE","summary":"The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the hatchback door would not close and lock securely. The contact stated that he attempted to close the hatchback door by using the key fob, by depressing the hatchback control panel inside the vehicle and the button on the hatchback door but it failed to close and latch securely. There were no warning lights illuminated. The contact stated that he manually pushed the hatchback with the assistance of his wife, but the door would not lock. The contact stated that they were able to close the hatchback door using duct tape. The vehicle was taken to the dealer for diagnostic testing however, the dealer advised the contact that they could not duplicate the failure. The contact notified Goeckner Bros Inc (600 E Fayette Ave, Effingham, IL 62401) who sold him the vehicle and the dealer advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 2,970.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441603,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2021","dateComplaintFiled":"11/24/2021","vin":"2C4RC3PG2MR","components":"POWER TRAIN","summary":"Component: The Low gear does not function properly.  When the car is in Low on a steep grade it allows the engine to rev up to 6,000 RPM before shifting into second gear.  On a hill, the RPMs rev up quickly and the car\u2019s momentum is not properly arrested.  In practice, this car does not have a true Low gear.  L1 acts more like an L4.  Safety risk: We use this car in the mountains of Virginia.  We have an AWD model, which performs great in the snow.  However, with no hill descent feature and a malfunctioning Low gear it is dangerous to drive the car in the mountains.  Driving down a snowy mountain with no low gear is a major risk.    Service center: Yes, the problem has been confirmed by my local dealer, both in my car and in a brand new 2021 Pacifica.    Inspected by others: No.  It was confirmed by the service manager of my local dealer only.  I emailed Chrysler but have not received a response.    Warning lights: No.  The vehicle is performing as it was designed, there are no malfunction lights.  According to the dealer service manager it is a transmission problem.  He thinks it is a problem with the computer system as well as the ratios for the transmission system.  After confirming the problem in my car we tested a brand new 2021 Pacifica (9 miles driven).    Our first time down a hill it worked perfectly, the RPMs held below 3,000 and the low gear slowed our descent.  By our third attempt, the RPMs were revving to 6,000, and the low gear \u201cgrip\u201d was gone.  The service manager conjectured that there is something in the computer system telling the Low gear to act like that.  Which doesn\u2019t make any sense because revving the RPMs up to 6,000 is not healthy for the engine.  I have a video of the problem but it doesn\u2019t allow me to upload it below.  Thank you!","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441482,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2021","dateComplaintFiled":"11/23/2021","vin":"2C4RC1S72MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off.  Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road.  The first time 3 warnings flashed across my screen, Service Charging System Service Required, Front Parksense Unavailable Service Required, Active Parksense Unavailable Service Required, I shut the car completely off waited a couple minutes and turned it back on.  The check engine light stayed on.  During the 2nd event it was only Service Charging System, after i shut the car off and restarted the Uconnect started updating and I couldn't drive and the check engine light came on.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11441157,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2021","dateComplaintFiled":"11/20/2021","vin":"2C4RC1S77MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning.  While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is an issue, while saying to move the drive to park.  The drive options (park, drive, reverse, etc) flashes on and off but will not move anyways.  You are essentially forced to cruise to a stop hopefully in a safe place or emergently braking.   The only way to get the vehicle to reset is once completely stopped. To push the ignition off button. Which does not fully turn it off. You then have to open the driver door hopefully safely. And allow the vehicle to completely shut off. Then get back in and it will usually start at this point with the check engine light still on.   We have video and pictures of this happening to us both times and am have seen others experience this extremely dangerous situation.  I am going to report to the dealer and the customer service for Chrysler as well. Then the news.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11440660,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2021","dateComplaintFiled":"11/16/2021","vin":"2C4RC3BG2MR","components":"POWER TRAIN","summary":"This Chrysler Pacifica is only a few weeks old with around 1700 miles on it- I had only made our first car payment a few days prior. I tried to put my car in park in a long line of vehicles, and heard a clicking noise, followed by an immediate dinging with an error message. The vehicle told me \"service trans.\" It would not allow me to park my vehicle. Shortly after this happened, the service engine light came on. There was absolutely no indication of anything being wrong with my BRAND NEW vehicle prior to this incident. I was able to drive the car home without error in the drive function, but shortly after arriving home, the car also starting dropping out of drive. Through all of this, I was not able to place my vehicle in park. I had no option but to drive my children in a vehicle that was consistently dropping out of drive and completely not able to park outside of using the parking brake. To me, this is the worst possible safety concern. This vehicle is BRAND NEW by all standards.  We drove the vehicle straight to our dealership for servicing. The vehicle died on the lot before they were able to pull it into the service bay, as the car would not turn off until it was placed in park; which could not be achieved. The dealership claimed it was an alternator issue and has ordered a replacement part, which we are waiting on as I write this report.  We were told that our dealership has seen similar issues in Chrysler Pacificas recently.  It is absolutely a massive safety concern to me that this could affect the transmission in such a profound way, especially so soon after driving my vehicle off the lot.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11440404,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2021","dateComplaintFiled":"11/14/2021","vin":"2C4RC1S7XMR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I purchased a pre-owned 2021 Pacifica Hybrid on November 4th 2021.  After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway.    Symptom:  While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work.  Van is on <1% battery and running off gasoline power.  After coasting to a stop on the side of the road, a message pops up that says \"Service Charging System\" and the check engine light comes on.  Then it says \"Shift to P to Start\".  Check engine light is on.   Frequency:  Occurrences happened immediately after taking ownership of vehicle and were 11/4/21, 11/6/21, 11/7/21, 11/9/21.  After that we stopped driving the vehicle and took it back to the dealer because of safety concerns.   Workaround:    Shifting to P to start (starting like you would normally start the car) does not start the vehicle.  We have been able to figure out a workaround to get it to start however.  If you push the start button without your foot on the brake so it is in the \"accessory\" power mode, then put your foot on the brake, then push the start button again, it starts.  The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.    I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue.  This is a serious safety concern and is not only reported with these IDs, but also is prevalent on other online forums such as pacificaforums.com and Facebook group \"Chrysler Pacifica Plug-In Hybrid 2017 and beyond.\"  Symptoms match these NHTSA IDs. NHTSA ID Number: 11439920 NHTSA ID Number: 11432866 NHTSA ID Number: 11430933 NHTSA ID Number: 11418815","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11440309,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2021","dateComplaintFiled":"11/13/2021","vin":"2C4RC1N70MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"While driving on the interstate at ~60MPH the vehicle suddenly shut off and flashed a \"Service Charging System\" Error.  The gas pedal was unresponsive and we were forced to swerve through traffic as the vehicle was rapidly decelerating to make our way to the side of the interstate.  This is a minivan, and as a minivan, we were using it for it's intended purpose of transporting our 4 small children to school and daycare.  Because this event happened on the interstate, not only did we risk a high speed crash, but we had to move the kids from one vehicle to another as cars whizzed by at 60-70mph.  We tried multiple attempts at restarting the vehicle and it would not restart.  The vehicle is currently at the dealership and is being looked at under warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11439920,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2021","dateComplaintFiled":"11/09/2021","vin":"2C4RC1S79MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I wanted to write to you and let you know about our recent and scary experience with our new 2021 Chrysler Pacifica Hybrid Limited. We purchased our van on Labor Day, September 6, 2021. Since then, we have had 2 out of town family funerals and a family vacation so we have right at 5k miles on the vehicle. On 11/5/2021, at approximately 1:15pm, I was driving our van on a 6-lane major thoroughfare with my two small children with me. We had 43% of our EV battery remaining and so we were driving on EV power (and had a half tank of fuel also). Suddenly, the engine power stopped, I had no acceleration, and a \u201cService Charging System\u201d message popped up on the instrument info panel along with a check engine light, a red battery light near the compass, and a red plug symbol just below the fuel gauge. I was not able to get the van to do anything but roll with whatever forward momentum we had toward the side of the highway. In nothing short of a miracle, we avoided multiple collisions and safely made it to the shoulder. We had electric power to run the radio and climate fan only but the car engine was completely inoperable and could not start or shift into gear after multiple attempts to restart it. I contacted roadside assistance and waited for a tow while trying to keep my small children calm and safe sitting in a dangerous location on the side of a highway. After about 30 minutes, the car engine fan shut off and so I attempted to restart the car and it finally worked. I immediately headed toward the closest dealership by taking the side roads and hoping that we wouldn\u2019t have another incident and be a sitting duck on the highway again. This vehicle malfunction could have, and realistically still could, cause a traumatic and horrific fatal motor vehicle collision. This is not just a routine and minor malfunction like a door sensor issue, or check engine light, etc. This issue can lead to a severe safety issue that will, and did, render the vehicle a target with no escape.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11436943,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2021","dateComplaintFiled":"10/15/2021","vin":"2C4RC3GG8MR","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences.  My Concerns: What else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only recent auto malfunction was the Information display (UConnect) had locked up a couple of weeks prior after a routine software download to the car. No problem with vehicle operation with that episode. Checked by the dealer and felt to be OK. No recurrence.  I attempted to notify MOPAR.  Their web page email didn\u2019t work for a several tries. I was unable to get past their customer service robot who got stuck on \u201cother\u201d when I couldn\u2019t pick one of their menu options. I wanted NHTSA to be aware in case of other similar reports.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11432866,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2021","dateComplaintFiled":"09/14/2021","vin":"2C4RC1S72MR","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days.  The dashboard signaled these issues:  Shift to P to Start, Service Charging System, and the check engine light indicator.  This is a very serious safety issue. The Engine and Power failed while driving at highway speed, this has occurred 3 times in the past few weeks. After losing power, the vehicle can only coast using it's own momentum. The steering and braking functions remained operable, so the driver was able to steer the car to change lanes (while losing speed) to get to the shoulder.   This UNSAFE  for my family because vehicle is at risk of being rear ended while on the highway. This is  unsafe for anyone in the vehicle directly behind my vehicle.  After the 2nd incident of losing power while on highway, I made an appointment with local Chrysler Dealer's service department. They inspected the vehicle and, as I understand it, they found a message or fault indicator  that was somewhat concerning  in relation to the electrical system. The service provided a solution by adjusting or tuning something. They did not replace any parts. Three days after the service was done, the problem occurred again; again, my vehicle lost power while going ~65mph on the highway. I called local chrysler service and left message with them today, requesting another service appointment. When they call me back I will request Chrysler to report this as a safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11432712,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2021","dateComplaintFiled":"09/13/2021","vin":"2C4RC1L72MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"After unplugging from the charging station, the vehicle would not start.  I pressed the start button several times, to no avail.  Had to turn off the vehicle, wait 5 minutes, then try again to get it to start.  This is the second time this has happened - with two separate charging stations.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11431063,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2021","dateComplaintFiled":"08/30/2021","vin":"2C4RC1S77MR","components":"ELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE","summary":"We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks.  UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address).  General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this).  Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side.  I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them.  Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids.  I have videos for items 1 and 2 under the \"General Vehicle Issues\" section above.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11430933,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2021","dateComplaintFiled":"08/29/2021","vin":"2C4RC1S7XMR","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said \"Service Charging System\". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11425971,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/02/2021","dateComplaintFiled":"07/22/2021","vin":"2C4RC1BG6MR","components":"UNKNOWN OR OTHER","summary":"We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase.  On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open.  A passenger pressed rear  hatch button to close not realizing at that moment I was walking under I am 61.7\" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath.  I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound.  We were able to reproduce and videotape the liftgate failing to stop.   A report was filed with Chrysler Customer Care ID no 7992588.   On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice.  He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken.  He took photographs only.   We asked him twice and he stated that he had witnessed the problem and it would be in his report.  He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate.  On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that \"After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection.  Therefore we respectfully decline any assistance associated with this matter\". We had dealership do the software update on 7/21/21.  On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused.  I requested a copy of the engineering inspection report and this was also refused.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11419321,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2021","dateComplaintFiled":"06/02/2021","vin":"2C4RC1S75MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Here is our list they are \"working on\"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10\" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11418844,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2021","dateComplaintFiled":"05/28/2021","vin":"2C4RC1N71MR","components":"SERVICE BRAKES","summary":"I was stopped at a traffic light for several minutes.  I started to feel like we were moving and checked the brakes to make sure they were still fully engaged.  When I realized that they were and that I was still rolling, I put the car into park.  I did bump the semi in front of me.  I\u2019m not sure if the impact or putting the car in park that stopped me.    I have had the car for 3 months and never had anything like that happen.  We had the car towed to the dealer and called Chrysler to report the problem.  An inspector spoke to me and then went to the dealer to inspect the car.  A few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection .  We have since called several times to ask questions about the inspection and are told a \u201csupervisor\u201d needs to call us back.    Despite being given several dates/times when this would happen, they have failed to call us back to discuss.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11418847,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2021","dateComplaintFiled":"05/28/2021","vin":"2C4RC1S71MR","components":"ELECTRICAL SYSTEM,ENGINE","summary":"My issue matches the issue reported in NHTSA ID Number:\u00a011414581.  My own words describing the incident:  We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid).  On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn\u2019t turn on. The dash just kept saying \u201cpush break and push button to start\u201d. She would do that, and nothing would happen - the message would stay up, then we\u2019d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally.  This is unsafe as it sort of appears like the engine is running first (you can\u2019t hear anything because it\u2019s in electric mode) so you put it into gear and then you roll backward if you\u2019re on a slight incline.    We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now.  Once it is done we will call Chrysler care for help and take the car in for service.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11418815,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2021","dateComplaintFiled":"05/27/2021","vin":"2C4RC1S75MR","components":"FUEL/PROPULSION SYSTEM","summary":"While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive.  My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on.  There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with Chrysler Customer Care.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11418084,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2021","dateComplaintFiled":"05/21/2021","vin":"2C4RC1S73MR","components":"ELECTRICAL SYSTEM","summary":"Vehicle broke down twice related to the hybrid electrical system.   First Incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a \"Service Electronic Throttle Control\" error message in dash.  Second Incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed \"Service Hybrid Electric System\" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway.  Took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system.   Repair related to the First Incident: First Dealer flashed the BPCM module. Car ran fine until Second Incident  Repair related to the Second Incident: still ongoing. 2nd Dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered MOPART replacement part number 68396626AA (the replacement part) to make the repair.   At first, 2nd Dealer identified DTC codes related to the Second Incident but could not identify the issue. So 2nd Dealer reset the DTC codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11416164,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2021","dateComplaintFiled":"05/11/2021","vin":"2C4RC1L72MR","components":"ENGINE","summary":"AFTER 2 WEEKS AND LESS THAN 150 MILES, THE ENGINE MISFIRED DURING A SHORT DRIVE TO THE GROCERY STORE.  THE DEALER STATES THAT A BEARING IN A LIFTER SEIZED.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11414581,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"04/30/2021","vin":"2C4RC1N78MR","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]},{"odiNumber":11413131,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2021","dateComplaintFiled":"04/20/2021","vin":"2C4RC3BG2MR","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"WHEN THE CAR WAS STOPPED AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN, THE ENGINE TURNED OFF. THOUGH THE CAR WAS ON DRIVE, I WAS UNABLE TO ACCELERATE OR MOVE THE CAR. I HAD TO SHIFT TO PARK, RESTART THE CAR AND WAS THEN ABLE TO DRIVE. THIS HAPPENED ELEVEN DAYS LATER AGAIN, IN EVEN SCARIER CIRCUMSTANCES. THE ENGINE TURNED OFF WHEN I WAS SLOWING DOWN IN PREPARATION TO MERGE INTO A HIGHWAY. THE CAR TURNED OFF AND STOPPED AND I COULD NOT ACCELERATE OR DRIVE, HOLDING UP THE CARS BEHIND ME. AGAIN I HAD TO SHIFT THE CAR TO PARK AND RESTART THE CAR BEFORE I COULD SHIFT BACK TO DRIVE AND START DRIVING. I HAD MY FOUR KIDS IN THE CAR WITH ME AND THIS WAS EXTREMELY DANGEROUS AND TERRIFYING FOR EVERYONE. A CAR THAT SUDDENLY TURNS OFF IN THE MIDDLE OF DRIVING WITHOUT WARNING IS NOT SAFE TO BE ON THE ROAD.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}