{"count":786,"message":"Results returned successfully","results":[{"odiNumber":11747304,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2026","dateComplaintFiled":"06/29/2026","vin":"5XYPG4A35HG","components":"FUEL/PROPULSION SYSTEM","summary":"To Whom It May Concern,  I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle.  Timeline of Events:   June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function.   After calling customer service, I brought the vehicle back for inspection. The dealership kept my car for three days. Despite the issue being caused during their previous service, I was denied a loaner vehicle, forcing to come to take the car and use it during the weekend or I can wait until Monday 29 until the service manager back but I asked them I can\u2019t use the car with this error as it\u2019s not safe for me and my kids and that should be fixed by them since that\u2019s their mistake and unfortunately I\u2019ve had paid out-of-pocket for my family's transportation.   June 26, 2026 (Diagnostic): The service department initially claimed the issue was a broken fuel pump and quoted me $1,210. I informed them this was impossible, as the fuel pump was completely replaced just 3 months ago. I requested to speak to the service manager, but was told he was unavailable until Monday. And the gentleman Michael who was taking care of my car said let me speak with the technician and back to me again with different quote   The diagnosis was suddenly changed to a \"fuel sending unit and gasket,\" with a new quote of $546?? But if I want I can wait until Monday to check with service manager.   June 29, 2026: After receiving no follow-up call, I contacted the dealership myself. I spoke with Service Manager Shane Hackelton, who refused to take responsibility for the damage caused during the recall service and insisting that not related to recall software and should be fixed by myself.  I look forward to your prompt response and a resolution to this matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11746572,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2026","dateComplaintFiled":"06/25/2026","vin":"5xypg4a35hg","components":"ENGINE","summary":"bought car from carmax. engine knock sensor went bad and engine is knocking. kia states engine is not origional and was taken from a junk yard, both kia and carmax are refusing to fix eventhough I am doing payments and it is a known kia issue for this car. Kia charged me 350$ to run test and cleared the light but informed me my engine is going to blow. carmax is refusing to do anything but still wants us to pay the 9k we owe on the car eventhough its broke.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11744922,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2026","dateComplaintFiled":"06/18/2026","vin":"5XYPGDA31HG","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Following an engine replacement performed at Billion Auto Kia in Rapid City, SD, I began experiencing persistent electrical system failures in my 2017 Kia Sorento. The vehicle alarm would activate randomly without cause, including while I was inside the vehicle with the engine running. Additionally, the door locks would engage spontaneously, trapping me inside the vehicle and preventing me from exiting. The only way to exit was to forcibly pull the door handle, which triggered the alarm. I have video documentation of these incidents. I presented the vehicle to Billion Auto Kia in Rapid City, SD \u2014 an authorized Kia dealership with these exact symptoms. The service department was unable to identify a root cause and provided no repair path, returning the vehicle to me unrepaired. 7 months later, Courtesy Kia of Brandon in Brandon, FL, another authorized Kia dealership diagnosed the root cause as a failed Body Control Module (BCM). During the service visit, a Kia dealership technician personally witnessed the alarm activating spontaneously while operating the vehicle, further confirming the defect. The BCM failure was present and active at the time of the prior authorized dealer visit and was not detected. The failed BCM has also caused the gear shifter to become completely stuck, unable to shift out of Park, leaving the vehicle fully inoperable. This vehicle has had 6 recall actions performed since purchase \u2014 4 completed after my purchase in August 2023, and two completed prior to my purchase. Despite this recall history, the vehicle has experienced an engine failure and a BCM failure within less than 3 years of my ownership. Being trapped inside a vehicle with a malfunctioning lock system represents a serious safety hazard, particularly in the event of an accident or emergency requiring rapid exit. I am requesting NHTSA investigate whether a safety defect exists in the Body Control Module of 2017 Kia Sorento vehicles and whether additional recall action is warranted.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11743629,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2026","dateComplaintFiled":"06/11/2026","vin":"5XYPGDA34HG","components":"ENGINE","summary":"While driving on the highway on Mother\u2019s Day weekend with my wife and daughter, the vehicle suddenly lost acceleration and engine power while traveling on a 5-lane beltway. The vehicle would not accelerate and I was unable to maintain normal highway speed. I had to coast to the side of the road with the hazard lights activated because of the safety risk.  The vehicle was eventually restarted after being towed to a dealership, but it continued to have severe loss of power and could not safely travel above approximately 45 mph.  The suspected failure involves the engine and emissions system. The vehicle has a history of engine-related issues and previously received engine-related repairs. The current engine has developed excessive oil consumption. This condition has resulted in fouled spark plugs and a catalytic converter becoming severely restricted/clogged from oil contamination, causing significant loss of engine performance.  A dealership inspected the vehicle and documented the oil-burning complaint and catalytic converter-related fault. The dealership performed diagnostic work, including spark plug replacement, but the problem continued. An independent repair facility also inspected the vehicle and confirmed excessive oil consumption and catalytic converter restriction.  The vehicle remains available for inspection. This condition presents a safety concern because the vehicle experienced a sudden loss of power while traveling at highway speeds and was unable to maintain normal traffic speed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11742388,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"06/05/2026","vin":"5XYPG4A30HG","components":"ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE","summary":"The contact owned a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal fuel odor, and there was white smoke coming from underneath the hood.  The contact was able to safely pull into a driveway, and the contact noticed flames coming out of the hood.  The contact stated that the fire caused property damage to the driveway, including debris and burn marks.  The entire vehicle was engulfed in fire and deemed destroyed. The fire department extinguished the fire. A fire department incident report was filed.  The police arrived at the scene, assisted in directing traffic, but did not file a report.  The contact further stated that while attempting to exit the vehicle, the contact's mother fell on the ground.  No medical treatment was sought, and no injuries directly related to the vehicle fire were reported.  The manufacturer was notified of the failure.  The approximate failure mileage was 150,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11741701,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2026","dateComplaintFiled":"06/02/2026","vin":"5XYPKDA51HG","components":"UNKNOWN OR OTHER","summary":"Sunroof/Moonroof After a stop light, while driving at less than 30mph, sunroof/moonroof exploded outwards. There were no surrounding cars in front or beside or in other lane direction. It was not hot or cold out. Evening time. No weather issues.  If the fabric shade screen had not been closed all the glass would have fallen all over driver. There was no warning of any kind. Glass just exploded outward into a point like a mountain peak. Then glass started falling inwards into car. Took to dealership, had insurance company evaluate for repairs, insurance approved repairs performed by dealership. Dealership service writers said this has happened on other kia's.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11741308,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2026","dateComplaintFiled":"06/01/2026","vin":"5XYPG4A58HG","components":"POWER TRAIN,ENGINE","summary":"Vehicle has a recurring P0018 fault code (Crankshaft Position - Camshaft Position Correlation Bank 2 Sensor A). Dealer diagnosed loose cam pins on Bank 2 requiring major engine repair. This fault creates a safety risk as improper camshaft timing can cause unexpected engine stalling while driving, resulting in sudden loss of power, power steering, and brake assist. The manufacturer has denied warranty coverage despite the vehicle being within the 10-year/100,000-mile powertrain warranty. This appears to be a known widespread issue on the 3.3L V6 engine. Vehicle has 96,000 miles and is still within warranty coverage period.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11740115,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2026","dateComplaintFiled":"05/26/2026","vin":"5XYPG4A37HG","components":"POWER TRAIN","summary":"I found that he ignition key can be removed from my 2017 Kia Sorento while the transmission is not in the Park position. This is a shift interlock failure. Under FMVSS 114, the key must be trapped in the ignition unless the transmission is confirmed in Park. This defect caused the vehicle to  roll down my driveway after my wife & daughter exited the car & were unloading groceries. The vehicle was purchased in April 2026 from a used car dealer lot. The defect was discovered shortly after purchase. No dealer repair has been performed yet. I am contacting Kia Consumer Affairs requesting a goodwill safety repair under FMVSS 114. Component affected: Power Train \u2014 Automatic Transmission \u2014 Shift Interlock System","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11739955,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2026","dateComplaintFiled":"05/25/2026","vin":"5xypgda39hg","components":"ELECTRICAL SYSTEM,ENGINE","summary":"While I was driving my 2017 Kia Sorento, the R.P.M suddenly maxed out and then it rapidly went down to zero. My car lost power completely and stopped. There was a burning smell. Now it is dead. There is no clicking sound. Repair place tells me I need a new engine now.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11738838,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2026","dateComplaintFiled":"05/19/2026","vin":"5XYPGDA3XHG","components":"ENGINE","summary":"The vehicle's electronic variable valve timing actuator (E-CVVT motor) failed, triggering a severe \"Limp Home\" engine mode. This defect causes dangerous vehicle surging/jumping during acceleration, limits engine output to 1500 RPM while idling, generates abnormal engine noise, and prevents the vehicle from exceeding 60 mph. This makes merging onto fast-moving highways or maintaining the flow of traffic highly hazardous.  The component defect was formally diagnosed at an authorized dealership (Herson\u2019s Kia) on March 30, 2026. The manufacturer, Kia America, was formally notified of this powertrain hazard but has delayed providing a remedy under the PI1802/KSDS warranty extension for over 49 days by demanding unrelated fluid maintenance histories for this non-lubricated electronic component. Because of the manufacturer's procedural obstacles, I am forced to operate an inherently unsafe powertrain configuration for essential transportation.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11738108,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2026","dateComplaintFiled":"05/15/2026","vin":"5XYPGDA32HG","components":"ENGINE","summary":"The car is consuming oil under the 3,000 mile mark.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11736662,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2026","dateComplaintFiled":"05/08/2026","vin":"5XYPGDA52HG","components":"POWER TRAIN,ENGINE","summary":"The car started sticking when driving then  a knocking in the engine. Upon investigation/ diagnostics we found that the engine is blown and needs replacing. I have owned this car for 3 years to date and have keep up on all maintenance which you can find on carfax there is no reason at 136,000 an engine should blow. I would like this fixed asap","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11734964,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2026","dateComplaintFiled":"04/30/2026","vin":"5XYPHDA59HG","components":"ENGINE","summary":"Incident Details: While traveling on MD-152 (Mountain Road) in Fallston, MD, the vehicle suffered a sudden and complete loss of motive power without any prior warning or dashboard indicators. There were no warning lights, no temperature spikes, and no mechanical noises before the engine seized. This sudden failure occurred in active traffic on a busy road, creating an immediate risk of a rear-end collision.  Reason for Denial & Safety Risk: The vehicle is currently at a certified Kia dealership. I am being denied a remedy for this catastrophic engine failure due to \"insufficient maintenance records.\" However, the Kia service department has confirmed in writing that \"sludge is not a factor\" in this case. Mechanically, the absence of sludge proves the engine was not neglected.  Manufacturer Failure: After being denied and exploring other avenues, I have learned that the 2017 Sorento 3.3L V6 is covered under Kia Warranty Extension WTY035 (15 years/180,000 miles) for catastrophic engine failure related to head bolt and gasket defects. By using a lack of paperwork to deny a claim for a \"sludge-free\" engine, Kia is bypassing its safety obligations for a documented manufacturing flaw. I am reporting this as a dangerous \"loss of motive power\" defect that mirrors existing Kia engine safety recalls across their product line, and warrants federal oversight.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11731829,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2026","dateComplaintFiled":"04/17/2026","vin":"5xypkda50hg","components":"FORWARD COLLISION AVOIDANCE","summary":"adaptive cruise control warning lites.  In the beginning it started sending warnings after it was on for a while.  Now the warning is when I start the car.  this has been fixed once under warranty but it is no longer working again. the warning lites for the aeb system is also on.  Also I have pearl white sorento and the paint is peeling off the hood.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11731898,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2026","dateComplaintFiled":"04/17/2026","vin":"5XYPG4A32HG","components":"FUEL/PROPULSION SYSTEM","summary":"Upper fuel pump module, on top of fuel tank, is leaking fuel from a crack in fuel pump port where fuel hose connects. Fuel can be seen on top of upper fuel pump module and can be seen leaking from fuel pump port, and can be seen on exterior of gas tank.  Also fuel odors were present.  This could be a fire hazard.  The manufacturer issued TSB FUE 064 for this exact issue for vehicles produced from March 31, 2017 through July 24, 2019.  Local dealer will not cover the vehicle because it was manufactured in February of 2017.  The vehicle has not been inspected by manufacturer, police, of insurance company. There were no warning lamps, messages prior to failure.  The symptoms were fuel on top of module, fuel odor, and fuel stain on exterior side of fuel tank","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11730551,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"04/11/2026","vin":"5XYPKDA5XHG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Timeline of Maintenance & Failure: \u2022 October [Year]: I purc Timeline of Maintenance & Failure: \u2022 October [Year]: I purchased this vehicle. \u2022 February 11, 2026: I performed a full oil service (documented receipt attached). \u2022 April 3, 2026: While transporting my two grandsons\u2014one of whom has autism\u2014the vehicle suffered total engine failure while in traffic. \u2022 The Safety Defect: Despite the engine running out of oil, the vehicle provided zero warning lights or signals. No \"Low Oil Pressure\" light or \"Check Engine\" light ever appeared. This \"silent failure\" left me stranded in a high-risk traffic situation with a child who has special needs, as I had no warning to pull over safely. \u2022 April 8, 2026: The Kia dealership confirmed the engine is seized. Improper Handling of the Claim: The dealership is currently refusing to honor Warranty Extension WTY026 (15-year/150,000-mile Oil Pressure Switch). Their refusal is based on an outdated service sticker in the window that is over 9,000 miles old, while they are ignoring my verified paper receipt from February 11, which proves the vehicle was serviced less than two months ago. The dealership is requesting a full breakdown (teardown) of the engine at my expense to determine the cause. It is my position that requiring a consumer to pay for a mechanical breakdown is an unreasonable barrier to a warranty claim\u2014especially when they have not yet performed non-invasive diagnostic tests, such as a videoscope/borescope inspection, to check for the known oil pressure switch leak covered under WTY026. Significant Safety Concern: The failure of the Oil Pressure Switch (WTY026) to trigger a dashboard warning is a critical safety defect. This failure led directly to a seized engine while I was transporting children. I am requesting that the Department of Transportation investigate this safety-system failure and that Kia Corporate override the dealership\u2019s request for a consumer-funded teardown, given that I have provided proof of maintenanc","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11729428,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2026","dateComplaintFiled":"04/06/2026","vin":"5XYPGDA51HG","components":"ENGINE AND ENGINE COOLING,FIRERELATED","summary":"The contact owned a\u00a02017 Kia Sorento. The contact stated that while her husband was driving at an undisclosed speed, the vehicle hesitated to accelerate as needed. No warning light was illuminated. The contact's husband noticed a cloud of smoke in the rearview mirror, but the contact stated that the smoke was coming from the engine compartment. The contact's husband pulled over, and she, her husband, and daughter all exited the vehicle safely. Before the vehicle was engulfed in flames, the contact checked underneath the hood and discovered a piece of plastic on fire. The contact dialed 911, and police and firefighters arrived on the scene. The firefighters extinguished the fire. The contact was unaware whether a police or fire department report had been filed. The vehicle was towed to a tow yard, and the insurance company was made aware of the fire. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately\u00a0117,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11729485,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2026","dateComplaintFiled":"04/06/2026","vin":"5XYPHDA56HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES","summary":"The car gets stuck and will not shift out of park.  I've had to use the manual override.  And when the ambulance came to my house,  I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26)  Every time I use the car.  This cannot be safe.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11728003,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2026","dateComplaintFiled":"03/30/2026","vin":"5XYPKDA50HG","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**.  Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **abruptly while driving at highway speed**, resulting in a **sudden loss of power**.  This incident created an **immediate safety hazard**, as I was traveling in active traffic and was forced to quickly maneuver to avoid surrounding vehicles. The unexpected loss of propulsion significantly increased the risk of a collision.  The nature of the failure appears to be consistent with **internal engine component failure (such as connecting rod bearing failure)**, which is not typical for a properly maintained modern engine at this mileage.  Importantly, my vehicle was manufactured in **November 2016**, placing it within an early production period for this engine. There is evidence from technical service information and consumer reports suggesting a **pattern of premature internal engine failures** in this engine family, particularly involving **rod bearing wear leading to catastrophic failure**.  This raises concern that the issue may represent a **systemic defect** rather than normal wear and tear.  I am concerned that other vehicles with this engine may experience similar failures **without sufficient warning**, potentially resulting in dangerous driving situations, especially at highway speeds.  I am requesting that NHTSA:  \u2022 Review this incident as a **potential safety-related defect** \u2022 Evaluate whether similar complaints exist involving the **3.3L Kia Lambda V6 engine** \u2022 Determine if an **investigation or recall** is warranted  I am able to provide supporting documentation, including maintenance records, diagnostic findings, and repair estimates upon request.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11727326,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2019","dateComplaintFiled":"03/26/2026","vin":"5XYPHDA18HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle lost automotive power. The oil pressure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with excessive oil consumption. An oil consumption test and combustion cleaning were performed; however, the failure persisted. The vehicle was taken to an independent mechanic, who confirmed the failure. The contact was advised to park the vehicle outside. The manufacturer was not notified of the failure. The failure mileage was 19,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11726849,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"03/24/2026","vin":"5XYPH4A19HG","components":"FUEL/PROPULSION SYSTEM","summary":"On 3-21-26 I noticed the smell of gasoline after driving the vehicle. Upon inspection a noticeable fuel leak from the top of the fuel tank was evident from underneath the vehicle. Further inspection found fuel leakage at the fuel pump outlet line. After online research it was found that other vehicles of this type have hairline cracks on the fuel pump outlet causing fuel to spray out under pressure. Fuel pump assembly replacement has repaired the problem. No indication other than the smell of gasoline was noted at any time. This is a safety hazard that should be addressed ASAP. Part removed has only been inspected by me. Part is available. If I had not been diligent in addressing this problem the consequences could have been catastrophic. The fuel outlet on a high pressure pump should have never been allowed to be made of plastic. People's lives are at risk!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11725835,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2026","dateComplaintFiled":"03/20/2026","vin":"5XYPGDA35HG","components":"ENGINE","summary":"My 2017 Kia Sorento with approximately 175,000 miles experienced engine failure involving the engine and engine cooling system. The vehicle began showing symptoms including engine shudder, reduced acceleration, and a check engine light. These symptoms worsened and were diagnosed by a Kia dealership as internal engine damage, specifically a failure in cylinder 4. The dealership advised that the engine would require full replacement at an estimated cost of approximately $9,600.  The failure creates a potential safety concern because the vehicle experiences loss of power during acceleration, which could increase the risk of an accident, especially when merging into traffic or driving at highway speeds.  The issue was confirmed by an authorized Kia dealership, Community Kia, after performing diagnostic testing. The dealership completed multiple recall and service campaigns but determined that the engine was not eligible for replacement because a required diagnostic code associated with the knock sensor detection system did not appear.  To my knowledge, there is no clear documentation confirming that the knock sensor detection system update was installed on the vehicle prior to the engine failure. If this system was not installed, the diagnostic code required to qualify for engine replacement may not have had the opportunity to trigger.  Prior to the failure, the vehicle displayed warning symptoms including a check engine light, engine vibration, and loss of power. These symptoms appeared before the dealership inspection and diagnosis.  This complaint is being submitted due to concern that the engine failure occurred despite known issues associated with this engine type, and that the failure creates a potential safety risk due to sudden loss of power while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11725179,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2023","dateComplaintFiled":"03/18/2026","vin":"5XYPK4A53HG","components":"SERVICE BRAKES","summary":"I own a 2017 Kia Sorento SX 3.3L V6 FWD with 68,000 miles and full documented service history. The HECU (Hydraulic Electronic Control Unit) failed, disabling the ABS and electronic stability control system. This is a known defect covered under Kia's settlement for some Sorento vehicles with identical HECU components. Despite the same defect occurring on my 2017 model, it was excluded from the settlement without justification. I paid out of pocket for the HECU replacement which cost $2645.  This is a serious safety defect affecting the braking system.  I am requesting NHTSA investigate whether the some additional 2017 Sorento models should be included in the existing settlement or subject to a separate recall given the identical nature of the defect across model years.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11722746,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2023","dateComplaintFiled":"03/07/2026","vin":"5XYPG4A36HG","components":"ENGINE","summary":"Engine caught on fire while driving down the hhighway in SC. Vehicle was towed to Fred Anderson KIA of Greer & has since been sold by them after sitting in their lot for almost 3 years.  I was driving down the highway not knowing my car was on fire. I only pulled off at the exit because my son, who was in the car behind me, had called to tell me he needed to use the facilities at the next exit.  I pulled up to a gas pump to top off my gas tank while we were there. It was not until then that I had smoke coming out from under the hood of my car. I opened the hood and the engine compartment was completely engulfed in flames. The fire department did come onsite to extinguish the fire but a bystander had already used an extinguisher and put it out.  Insurance refused to pay due to the many issues with KIA vehicles and had reduced my insurance to only liability.  There were no prior warnings of any issues with the car. We had been driving all night from Ohio to SC for a family wedding and we were still 3 hours away from our destination.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11722010,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2026","dateComplaintFiled":"03/04/2026","vin":"5XYPGDA54HG","components":"STEERING,ELECTRICAL SYSTEM,AIR BAGS","summary":"My airbag light is on after picking it up from a KIA dealership service and they are refusing to correct the issue that was caused by the dealership. I escalated the issue to KIA America and filled a formal case#25916418 on 2/26/2026. On 3/4/206 Tori at Kia Customer service informed me that it will not be covered because the dealership claims its a pre-existing issue. The dealership has failed to provide proof that that is true.  Attached are: -The dealership\u2019s diagnostic report -All text communications with the service advisor -Also have Video documentation of misaligned steering wheel I was unable to attach.  Prior to dealership service, my vehicle was evaluated for approximately one week at a reputable independent repair facility for a cracked head gasket. At no time were there airbag warnings, steering issues, or safety system concerns.  The vehicle was driven directly from the independent shop to the dealership where they preformed a warranty service. Upon pickup, I immediately observed: - Misaligned steering wheel - Illuminated airbag warning light - Coolant system air bubble (later corrected per dealership)  The steering misalignment indicates the steering system was disturbed during repair. The airbag warning light appeared immediately afterward. The dealership\u2019s report references \u201chistory\u201d fault codes, but provides no proof the warning light was active prior to service. History codes can result from battery disconnection or electrical interruption during major repairs and do not establish a pre-existing defect.  Given that: - The airbag system functioned properly before service - The steering wheel was returned misaligned - The airbag light appeared immediately after repair - There is no documentation proving a prior active fault  I am concerned a critical safety system has been compromised. An active airbag warning indicates the system may not function in a collision. I am requesting that KIA fix this at no charge to me due to the reasons listed above.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11722075,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2026","dateComplaintFiled":"03/04/2026","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Driving up a small hill when you hear this knocking noise.The car got to the top of the hill and shuts off no engine no turn over spent 198 to get it towed then comes to find out that it is because the car had no oil from what the mechanic told me. The car had oil but apparently only this model has issues with not having oil and you have to do an oil change every 4 months rather than 10,000 miles and I just brought the car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11721696,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2026","dateComplaintFiled":"03/03/2026","vin":"5XYPG4A34HG","components":"UNKNOWN OR OTHER","summary":"On [XXX] at [XXX] my vehicle caught fire while it was driving on [XXX] in New Jersey. The vehicle had approximately 120,000 miles at the time. The fire appeared to start under the vehicle on the driver side. Prior to the fire, there was no issues or lights on the dash and nothing appeared while driving. The fire resulted in my whole car being totaled and towed away to a yard. I am concerned this fire may have been caused by a mechanical or electrical defect and poses a serious safety risk. I am requesting that this incident be reviewed and investigated for potential safety defects or recall.  Name : [XXX]  Phone: [XXX]   Email: [XXX]   Address : [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11719501,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"02/20/2026","vin":"5xypg4a3xhg","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine shut off everything happened in like one second, dont let me time or opportunity to think something safe, it was a lot of traffict on the street and the car behind almost crash on me. it was like a nigthmare.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11717526,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2026","dateComplaintFiled":"02/12/2026","vin":"5xypg4a33hg","components":"ENGINE","summary":"oil light in past week would come on for short time then go out, i brought to kia cape coral, fl. see video attached from kia. oil went up no oil on ground. then the oil went past switch for oil light up to next hose that had wires for injectors. $5,000.00 for this wire alone and 7 hours labor. Total quote $6,700.00. the 2017 sorento with a 3.3l engine has an extended warranty to 150,000 miles. my 2017 sorento not covered as it is a smaller engine. danger of engine failure known oil switch problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11716788,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2026","dateComplaintFiled":"02/09/2026","vin":"5xypgda59hg","components":"ENGINE","summary":"Going down the interstate on 2/7/26, 56 miles from home and my Kia lost power, no lights or warning, loud bang from the engine, smoke rolling out of the back and engine is completely dead. 149,000 miles. Called several tow truck companies, and each asked make and year of vehicle, and immediately after, \"Did your engine go? Kia has that problem.\" Me and my sister were left stranded on the side of the interstate in the extreme cold. Luckily, 2 gentleman stopped to see if we were okay because they had seen fire under the vehicle. Purchased the extended lifetime warranty and Kia will not honor it. No I have no vehicle and a car payment.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11716474,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2026","dateComplaintFiled":"02/07/2026","vin":"5XYPG4A35HG","components":"ENGINE","summary":"To Whom It May Concern, I am the owner of a 2017 Kia Sorento and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 4 quarts of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects, which can cause abnormal oil consumption and, in some cases, premature engine failure. I also understand that Kia has issued recalls, service campaigns, and extended warranties on similar models and engines. I am requesting the following: 1.) Confirmation of whether my vehicle is included in any recalls, service campaigns, or warranty extensions related to this issue.  2.) A dealer inspection and oil consumption test to formally document the problem.  3.) Information on any coverage, goodwill repairs, or warranty extensions available if my vehicle is determined to have this defect.  I respectfully request your assistance to resolve this issue promptly. Please provide me with any relevant documentation or service campaign numbers in writing for my records. Thank you for your attention to this matter. I look forward to your timely response.  Sincerely,  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11715110,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2021","dateComplaintFiled":"02/02/2026","vin":"5XYPHDA18HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, the low engine oil pressure warning light illuminated while depressing the brake pedal. A dealer was contacted and informed to add oil as needed. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the engine valves needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact that the vehicle was operating as needed. The approximate failure mileage was 76,471.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11714875,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2002","dateComplaintFiled":"02/01/2026","vin":"5XYPH4A11HG","components":"ENGINE","summary":"This uses oil. It takes 16 ounces or more every 400 miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11714388,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2026","dateComplaintFiled":"01/30/2026","vin":"5XYPHDA55HG","components":"ENGINE","summary":"Daughter was driving home from getting her kids from daycare and said she couldn\u2019t see behind her from smoke and her boyfriend told her the car was on fire and she said the engine light came on and then all the lights came on and it started smoking more and a lady pulled over and told them get out because the car was on fire and 911 was called and she got out and got kids in the lady\u2019s car and called me at work and I left and got there and the fire department was hosing down the car for about 45 minutes. They finally got the fire out which was contained under the car engine and Insurnace checked it out and gave me the estimate that was uploaded and told me that it was a mechanical failure from the engine so they won\u2019t cover anything and I have to put a new engine in it because it has a big hole in it underneath. I am not even sure if they really looked at it because they told me they will give it back to me and I can\u2019t afford to have it looked at. I had a warranty but was told it would be totaled out because a fire is a total loss and the warranty said even though I had coverage the day it caught on fire they won\u2019t cover because they said the claim had to be placed before it got canceled which makes no sense to me but them and insurance said because there are recalls on engines for other same models of my car that Kia should have to make a recall for it since the engine is what caused the fire. I still have a payment on the car and waiting for them to get it back to my house and not sure when that will happen because it snowed and they keeps saying they can\u2019t tow it back to my house. But I feel if other 3.3l engines within 2017 Kia Sorento then there needs to be a recall. I don\u2019t see how there are absolutely no recalls on a car. I have yet to find a car that does not have a recall especially Kia\u2019s and I have 2 of them and my other one has several recalls on it. Then magically this specific one that\u2019s catches fire has no recall on it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11713123,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2025","dateComplaintFiled":"01/24/2026","vin":"5xypgda57hg","components":"ENGINE","summary":"Driving home from work car started making a slapping noise, no engine light on. I stopped and the motor shut off and spit out oil.  Found out that a connecting rod had broke off and went through the oil pan. now the car needs a new engine with only 166,000 miles on a 2017 Kia Sorento.  The car has had all maintenance done on it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11712178,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2026","dateComplaintFiled":"01/20/2026","vin":"5XYPGDA59HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while coasting to a stop light, the check engine and traction control warning lights illuminated, and the vehicle suddenly lost automotive power and stopped driving as needed. During the failure, the vehicle had not shut off. After turning it off and restarting the vehicle, the failure failed to self-correct. The vehicle was towed to the local dealer, who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 118,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11710807,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2025","dateComplaintFiled":"01/13/2026","vin":"5XYPG4A39HG","components":"UNKNOWN OR OTHER","summary":"I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring.  I have also become aware of numerous similar complaints from other Kia owners experiencing the same issue with white paint, which suggests this may be a broader quality concern. Unfortunately, despite repeated discussions, the dealership has consistently dismissed my concerns and advised that the paint warranty has expired, without offering any alternative solutions or escalation options.  I specifically asked the dealership whether they could contact Kia directly to request an exception or goodwill repair due to the nature of the issue, but I was told this would not be done.  I am reaching out to you directly in hopes that this matter can be reviewed at a higher level. I would appreciate the opportunity to evaluate this concern and advise whether assistance, repair, or an exception can be made. My intention is to resolve this matter amicably, and I wanted to bring it to your attention before pursuing a formal complaint.  Thank you for your time and consideration. I look forward to your response.  Sincerely, [XXX]   Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11710103,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2025","dateComplaintFiled":"01/10/2026","vin":"5xyphda13hg","components":"STEERING","summary":"My name is [XXX]  I am a [XXX]  widow, and I am also a 100% Disabled (Combat Wounded, Purple Heart receipient) Marine Corps veteran.   I purchased my 2017 Kia Sorento brand new from Lion County Kia in State College Pennsylvania.  After a couple of years, I noticed while driving on several random trips, that my Kia's steering felt like it had stopped working, and I had to fight to keep my Kia centered in my lane.  I took it to Lion County Kia, and complained about this issue, while my Kia was still under warranty.  The Lion Country Kia Service Tech. claimed that they could not find the issue with my steering (Becasue there was no \"Alert Light\" in my Kia's computer.    A few years later corporate Kia acknowledged there is an issue with the power steering assist motor and sent a document stating that this part will be warranty past the original warranty to 15 years or 150,000 miles.  I let my grandson use my vehicle and the same continual steering failure happened to him.  I then took my Kia to Team Kia in, Johnstown Pa, and paid to have a diagnostic test completed Team Kia's test showed in a writen document that my Sorento has a Faulty \"Motor Driven Power Steering\" unit.  I sent the Team Kia's Test Results to Kia Corp. power steering assist motor, so Kia corporate is aware that my Sorento defenitly does have a \"M.D.P.S.\" problem.    I contacted Kia corporation and they informed me that because there is no indicator light or computer code present on my Kia, they will not warrant the power steering assist motor.  In my opinion Kia Corp. is willingly placing an unsafe vehicle on the roadway.   This Faulty \"Motor Assist Power Steeing\" not only puts the operator of my vehicle at risk, but this issue also puts all vehicles close to me on the roadway at risk.  This issue has me so concerned that I am forced to ride my trike instead of driving my Kia.  Driving my Kia, with this Steering Problem, is definately a Severe Safety Issue.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11709058,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"01/06/2026","vin":"5XYPGDA39HG","components":"ENGINE","summary":"I am reaching out regarding a challenging situation with my vehicle. On October 24, 2025, my engine seized up while I was driving. After conducting research on my vehicle, I discovered that there was a recall related to a component of the engine which was issued in 2018. I purchased my vehicle from Carbone Honda in June 2021 and was not aware of this recall until recently.  Unfortunately, this incident occurred during a particularly difficult time for me, as my mother was diagnosed with brain cancer (stage 4 glioblastoma) in the same week. In addition, I am currently a nursing student facing significant financial constraints.  I waited two months for an appointment at Destination Kia to determine whether my vehicle would still be eligible for an engine replacement. During this period, a mechanic kindly allowed me to store my vehicle at his facility. My appointment took place on December 22nd, and the following day I was informed that I did not qualify for repairs because the recall that was sent out prior to purchase of my vehicle was not addressed prior to the engine failure.  I understand the requirements for recall-related repairs; however, my engine failure appears to be linked to a known defect. I would appreciate any guidance or assistance regarding possible solutions or eligibility for support in this matter.   Vin # [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11708907,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2025","dateComplaintFiled":"01/05/2026","vin":"5XYPK4A53HG","components":"UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"1. The Snow White Paint is lifting and peeling in all areas of the vehicle.  2. The engine, despite proper care and maintenance, is seizing occasionally upon starting the vehicle.  3. Auto Braking System and Lane Departure turns off at random","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11707344,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"12/28/2025","vin":"5XYPGDA50HG","components":"ENGINE","summary":"I was driving and heard a loud noise. The car started to hesitate and was making a knocking noise.  I pulled over and had it towed where I was told it was a rod bearing failure and I needed a new engine.  It had 130,000 miles.  I have been reading online and found a lot of vehicles with the same engine as mine where this has happened and there are no recalls.  Engines size 3.3L V6. Right now the car is sitting. I still owe on it and can\u2019t afford to have it fixed.  The oil was changed regularly. It was changed four weeks before this happened.  No warnings.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11705649,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2025","dateComplaintFiled":"12/17/2025","vin":"5XYPGDA56HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from under the hood. In addition, the vehicle lost motive power, and the engine seized. No warning lights were illuminated. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The vehicle was towed to the dealer, where the contact was informed that the failure was due to the detached crankshaft bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the dealer disassembled the engine and the transmission. The contact stated that when the vehicle was released back to the contact, several parts were missing from the vehicle. The vehicle was towed to an independent mechanic. The contact was informed that several of the parts of the vehicle were missing. The vehicle was being repaired. In addition, the contact stated that she had owned three Kia vehicles, and each vehicle experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11704479,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2025","dateComplaintFiled":"12/11/2025","vin":"5xypg4a37hg","components":"STEERING,ENGINE","summary":"I was driving our 2017 Kia Sorento 2.4 liter,  on I-94 in Detroit, MI when suddenly, the vehicle would not go over 50 mph when the engine suddenly lost power  on Friday 11/28/2025 ..We towed the vehicle to the Auto Repair Shop a few days later. On Tuesday 12/9/2025 the Auto Repair shop contacted us and said that their was plenty of oil in the vehicle but Cylinder 3 misfired and there is a loss of engine compression. Auto shop says cylinder 3 failed and now only 3 cylinders are now working on the 2017 Kia Sorento now mileage is now 94, 971 miles. I have not taken it to the dealer yet because even though there was a class action lawsuit, the Auto Repair shop has informed us, as well as other information online, that the dealer will sometimes try to avoid replacing the engine. I did contact the dealer on 12/10/2025 and informed that we do have maintenance records and have the vehicle towed there this weekend, however, my initial conversation with the Service rep did not sound promising to date.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11703528,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2025","dateComplaintFiled":"12/07/2025","vin":"5xypgda39hg","components":"POWER TRAIN","summary":"Car is losing power,  won't go into gear, slipping","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702711,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2025","dateComplaintFiled":"12/03/2025","vin":"5XYPK4A52HG","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"At night when I am driving, the headlight goes off.  The light switch does not work on some settings.  I never know when or where this dangerous situation is going to happen. Therefore, I try to avoid driving at night, as much as possible.  This problem was addressed to Kia more than a year ago.  They keep saying that they don't see a problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702450,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2025","dateComplaintFiled":"12/02/2025","vin":"5XYPH4A13HG","components":"ENGINE","summary":"To Whom It May Concern, I am the owner of a 2017 Kia Sorento (VIN ending in [XXX] ) and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 2 quart of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects, which can cause abnormal oil consumption and, in some cases, premature engine failure. I also understand that Kia has issued recalls, service campaigns, and extended warranties on similar models and engines. I am requesting the following: 1.Confirmation of whether my vehicle is included in any recalls, service campaigns, or warranty extensions related to this issue. 2.A dealer inspection and oil consumption test to formally document the problem. 3.Information on any coverage, goodwill repairs, or warranty extensions available if my vehicle is determined to have this defect. I respectfully request your assistance to resolve this issue promptly. Please provide me with any relevant documentation or service campaign numbers in writing for my records. Thank you for your attention to this matter. I look forward to your timely response. Sincerely, [XXX]  [XXX]  [XXX]  [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702478,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2025","dateComplaintFiled":"12/02/2025","vin":"","components":"VISIBILITY","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 60 MPH, there was a loud booming sound coming from the vehicle. After stopping to inspect the vehicle, it was discovered that the front panel glass sunroof had shattered inward. The contact stated that there was no impact with the vehicle to cause the failure. The vehicle was later repaired at the local auto body repair shop. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 41,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702160,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2023","dateComplaintFiled":"12/01/2025","vin":"5XYPG4A36HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Car oil light doesnt come on , only when almost gone. Car stop and slugish on highways and automatic turns off , this issie since the update","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702273,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/01/2025","vin":"5XYPGDA31HG","components":"ENGINE","summary":"My 2017 Kia Sorento is experiencing significant engine issues, including excessive oil consumption and ongoing oil leaks. The Kia dealership initially told me I qualified for an oil-consumption test that could result in a free engine replacement if the results met the criteria. After inspecting the vehicle, they refused to perform the test because they said it was \u2018leaking too much oil,\u2019 charged me $600 for a gasket, but the vehicle still leaks and burns oil. Now the dealership claims the engine is not covered and wants $5,000 for a replacement, despite previously stating testing could qualify me for a free engine. This appears to be a common issue with Kia GDI engines and a safety concern due to risk of engine failure and fire. I believe Kia is improperly denying required testing and coverage, and I request NHTSA review this pattern. I included the invoice fr the gasket repair and pictures from the oil change I got last week showing pictures of it still leaking oil despite the repair at Kia.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11702334,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"12/01/2025","vin":"5XYPG4A33HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic every 3,000 miles for an oil change, and there was no oil in the engine. Additionally, the contact stated that he was adding a gallon of engine oil every month in between oil changes. There was no warning light illuminated. The contact stated that later, while driving 70 MPH, the vehicle failed to accelerate as intended, and the check engine warning light illuminated. The vehicle was towed to Auto Zone, where the contact retrieved Diagnostic Trouble Code: P1326; for the Knock Sensor Detection System (KSDS). The vehicle was then towed to the dealer, who informed the contact that he had to pay for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 63,666.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11701896,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2025","dateComplaintFiled":"11/28/2025","vin":"5XYPG4A33HG","components":"POWER TRAIN,ENGINE","summary":"I am reporting a serious defect involving my 2017 Kia Sorento 2.4 Liter GDI engine (VIN [XXX] )  At approximately 84000 miles, while still under the powertrain warranty, I brought the vehicle to the dealership from which I purchased it (Hutchinson Kia in Macon GA) due to engine hesitation and abnormal performance. I was initially told the engine might need replacement, but the dealer later claimed the issue was only a relay/software problem and performed a software update (likely the KSDS knock sensor update)  At approximately 94000 miles, the engine suffered a SUDDEN CATASTROPHIC FAILURE while driving on the interstate, The failure was abrupt and created a dangerous situation in traffic. The Vehicle is now inoperable.  The engine is equipped with the THETA II GDI engine, which has a documented history of bearing and connecting -rod failures, fires and sudden engine seizure. KIA is refusing to cover the failure, even though the symptoms began during warrantly and the KSDS update was reportedly completed.   This appears to be consistent with the widespread THETA II engine safety defect previously investigated by NHTSA. The sudden failure of the engine posed a significant safety risk to myself, passengers and other motorists.  I am requesting the NHTSA review the incident and evaluate whether KIA is properly honoring required safety-related engine replacements for Thet II GDI equipped vehicles.   Thank You.  [XXX]          INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11701495,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2025","dateComplaintFiled":"11/25/2025","vin":"5XYPH4A19HG","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while the vehicle was at an independent mechanic for a scheduled oil change, the contact was informed that the fuel pump was leaking on top of the fuel tank, and the fuel tank was leaking from the bottom. No warning lights were illuminated. The contact was informed that the fuel tank and the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11701210,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"11/24/2025","vin":"5XYPGDA31HG","components":"VEHICLE SPEED CONTROL,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"I am reporting a serious engine defect in my 2017 Kia Sorento.  The has failed and presents an ongoing safety concern.  The issue is while driving on the interstate, the vehicle began shaking violently, started making a knocking noise and the check engine illuminated. The RPMs also began spiking so I slowed down and got off at the next exit. Now every time I start the vehicle it continues to shake, knock and cannot accelerate properly -- the RPMs climb as high as 5000 with very little power.  This is a clear safety hazard and makes the vehicle unsafe to operate on public roads.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11701063,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2025","dateComplaintFiled":"11/23/2025","vin":"5xypgda54hg","components":"ELECTRICAL SYSTEM","summary":"There\u2019s a big loud buzzing noise every time you open the tailgate. Sometimes it doesn\u2019t lock, you have to try several times press the button it to unlock so that way you could lock it the tailgate down. If you do not make sure the tailgate is locked the tailgate would stay open and fly open while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11700598,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2025","dateComplaintFiled":"11/20/2025","vin":"5XYPGDA57HG","components":"ENGINE","summary":"Check engine light came on, oil light came on after, vehicle stalled on expressway. Engine is knocking.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11699344,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2025","dateComplaintFiled":"11/14/2025","vin":"5XYPHDA52HG","components":"ENGINE","summary":"Car is burning more oil than it should. We fill up oil multiple times between oil changes. When checking oil it has a burnt smell to it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11699421,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2025","dateComplaintFiled":"11/14/2025","vin":"5XYPGDA57HG","components":"POWER TRAIN","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle was shifting extremely roughly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission due to the vehicle not receiving a required software update. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 141,128.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11698115,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2025","dateComplaintFiled":"11/07/2025","vin":"5XYPG4A30HG","components":"UNKNOWN OR OTHER","summary":"ABS Module.  could catch on fire at any time It has been confirmed with the dealership And  Another auto Independent service shop. It has been inspected by Kia  sunset dealership In an automotive independent service shop. that Found brake fluid in the harness Going to the a b s module shorting out and melting connections creating miscommunication with other modules. That when. found there was a recall on this. Tge Warning lights was ABS module, engine light. Tire pressure light. My speedometer didn't work. My odometer didn't work. And air conditioner didn't work, getting the car out of park. And the airbag light came on. Some lights came in june. I had to pay for the part up front to get it fixed. It going into the shop soon to fix the ABS Module.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11697787,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"11/05/2025","vin":"5XYPK4A5XHG","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Panoramic sunroof sunshade has detached on one side and is hanging down, affecting visibility.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11697128,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2025","dateComplaintFiled":"11/03/2025","vin":"5XYPG4A35HG","components":"EXTERIOR LIGHTING","summary":"My headlights come on even when the car is completely off for now reason","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11696203,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2025","dateComplaintFiled":"10/28/2025","vin":"5XYPG4A58HG","components":"ELECTRICAL SYSTEM","summary":"On October 26, 2025, Sunday, I was cleaning my windows.  I discovered both rear windows would not roll up or down.  I took it to Valley KIA on October 27, and it was diagnosed that I needed to replace both rear windows with new window regulator.  It will be installed on October 29.  I told my tech advisor about the window regulator recall on the 2017 KIA Optima and Sportage.  He told me there was no recalls on the 2017 Sorento.  I had to pay out of pocket to have my vehicle repaired. How could my rear window regulator fail within 4 years? It seems really perplexing for both rear windows to fail at the same time. How can I recover the cost of repairs - because 2017 KIA Optima and Sportage had the same problems.  On October 22, 2025, Wednesday, I took my car to KIA Riverside regarding a voluntary recall  for a multi-function switch.  The rear window regulator behind the front passenger side failed on May 24, 2021.  I took my 2017 KIA Sorento to Valley KIA, Fontana.  The mechanic made the diagnose and replaced with new window regulator and it was installed on May 25, 2021.  It poses a safety hazard if baby, children or adults are in the back seat, and windows does not roll up or down unexpectedly. It is a safety hazard when I cannot secure my vehicle.  It is a safety hazard if I had things in the back seat, and it would fly out the window. It is a safety hazard when unable to open or close the window when it is hot, cold, or raining.  There was no warning prior to failure.  I just heard a grinding like sound, or like sound of plastic breaking when I pushed the button on driver seat to lower or try to roll the window back up.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11694930,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"10/22/2025","vin":"5XYPG4A58HG","components":"EXTERIOR LIGHTING","summary":"When turning left, after the turn is complete and the multi function switch returns to home position, the right turn signal activates. This could lead to confusion by surrounding drivers resulting in safety concerns.   At night, the headlights will randomly turn off while in auto mode while driving. Numerous times this happens and seems to be increasing in frequency. This is a serious safety concern as the visibility is limited to the driver and others on the road. Potential for a serious accident.   After the vehicle is parked at the night, the exterior lights remain on all night if the headlight setting is in \u201cauto\u201d.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11694961,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2025","dateComplaintFiled":"10/22/2025","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Car started shaking, white smoke out of tail pipe, ABS/TCS lights went on.  Oil on spark plugs  My wife was stuck on side of interstate.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11693185,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2025","dateComplaintFiled":"10/13/2025","vin":"5XYPKDA5XHG","components":"AIR BAGS","summary":"My airbag sensor light is on; Kia dealer says it is an OCS sensor has an internal fault for the passenger side, but the sensor comes on when only the driver seat is occupied. I am told NOT to drive the car until it is fixed because the airbag will not deploy. Dealer has confirmed the issue and is quoting $1100 to fix if there is no recall posted on the vehicle. The system first appeared about 3 days prior to taking it into the dealer for inspection. Car is still at the dealer while review of recalls are undeway. We've found recalls for Kias for 2018 but not 2017","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11692125,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"10/08/2025","vin":"5XYPGDA35HG","components":"ENGINE","summary":"Often, Service Managers like [XXX]  from Kia University Dealerships will unlawfully charge you for diagnostic tests or other unrelated issues that should be free or try to persuade you to purchase repairs as a condition for completing the free recall work; however the repair is a standalone obligation, and the we should have the right to decline any additional, non-recall-related maintenance that the service department might recommend. Seven (7) months ago, I spoke with a Kia customer service agent that informed me that there may be another recall or another Product Improvement Campaign coming regarding my 2017 Kia Sorrento; therefore, please be on the lookout for issues with your vehicle and the engine. Therefore, when I took my vehicle to the Kia Dealership on University Drive \u201cWhich I had been going to since I purchased my vehicle\u201d and informed them my engine light was just on, the gentlemen informed me that they needed to see the engine light on before they could input the Product Improvement Campaign/Recall. I ask the gentlemen why is this situation different, usually they just install the part and I just move out. Once again, I was informed they had to see the engine light on before they could install whatever they needed to install.  Between the seven (7) months, I drove the vehicle to Kia and just before I got there, the engine light would go off, they still would not install whatever I was informed needed to be installed. I offered for them to take the vehicle and take it as long as you need to in order to get the engine light on, I was informed they did not have enough space in there shop. I started taken pictures that showed I was right around the corner from the shop; often three (3) minutes from the shop, they indicated they would have to emulate the engine light on before they could install whatever needed to be installed.  Finally, after never pass seven (7) months, I was able to get the 2017 Kia Sorrento to the dealership and the first thing [XXX]  info INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691747,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"10/06/2025","vin":"5XYPG4A37HG","components":"ENGINE","summary":"Engine oil consumption test,did 3 at Kia dealership and was confirmed engine was bad,we don\u2019t have all the maintenance records so we are denied.Kia should stand by their product and change this engine under warranty and recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691144,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2025","dateComplaintFiled":"10/03/2025","vin":"5XYPH4A15HG","components":"FUEL/PROPULSION SYSTEM","summary":"My engine was replaced under the Kia PI1802Y/Z Engine Replacement Program in July of 2024 in August of 2025 after the replacement I began to smell gas in my vehicle and took my vehicle to the Kia dealership to find out what the issue was.  They informed me that it was a fuel pump leak due to bad gaskets.  I believe the engine replacement was done improperly and should be under the SC172 High Pressure Fuel Outlet Recall Campaign.  I have reached out to Kia and the dealership.  The dealership is being less than cooperative and Kia is not addressing the issue specifically.  The gas leak was significant and was potentially dangerous.  It would fill up my entire garage with fumes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691285,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2025","dateComplaintFiled":"10/03/2025","vin":"5XYPG4A58HG","components":"ENGINE","summary":"1) My vehicle incurred catastrophic engine failure. The engine stopped running suddenly. It does not crank over. It is available for inspection. It does not run. 2) I am thankful that no one was injured and that the vehicle did not catch fire. 3) There is a safety-related defect in certain 2017 Kia Sorento vehicles. 4) My vehicle was towed to the house and has not been inspected. 5) There were no signs of leaking oil or oil burning. No dashboard lights came on to signal overheating or low oil level. No check engine light ever appeared.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11691079,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2025","dateComplaintFiled":"10/02/2025","vin":"5XYPKDA57HG","components":"ELECTRICAL SYSTEM,VISIBILITY,SEATS","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while the vehicle was started and running, the air conditioner failed to operate as needed. The contact stated that the front passenger\u2019s seat was moldy, and the sunroof had seized. Additionally, the sunroof headliner fell while changing lanes.  A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed; however, the result was not provided. The windshield washer, the sunroof assembly, the reservoir pump, and the front axle seal assembly were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and informed the contact that the issue would be escalated to the corporate level and the dealer. The approximate failure mileage was 61,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11690696,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2025","dateComplaintFiled":"10/01/2025","vin":"5XYPGDA31HG","components":"ENGINE","summary":"Engine burns oil excessively and Kia has this marked as a known issue. The oil is leaking inside the engine around the pistons and into the combustion chamber. Because the engine is direct injection, it now has to go through a combustion cleaning every time this happens at $700 a pop plus diagnostics which makes it over $900 every time this happens. Happens so often that it won't even get to the milage for an actual oil change to be due. Kia refuses to do anything until the connecting rod or connecting rod bearing fails and I have a complete engine failure. I feel like that is very dangerous and could cause serious harm to myself or others if I have an engine failure and cause an accident.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11690882,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2025","dateComplaintFiled":"10/01/2025","vin":"5XYPHDA57HG","components":"ENGINE","summary":"Prior to the below incident, my vehicle was driving normally. Oil levels were normal, and there were no warning lights. In June 2025, I was driving on [XXX]  during morning rush hour. As I approached a traffic light at the end of this 3-lane expressway, the engine suddenly stalled. I rolled up to the red light. When safe to do so, I left the vehicle to stand on the side of the road so as not to get hit. I had the car towed to a local repair facility. Repair shop looked at the vehicle and determined that the engine was seized. They then checked for TSB's and discovered that Kia had, in some instances, extended the warranty to 180,000 miles and 15 years. My vehicle had 142,000 miles. I then had my car towed to the closest Kia dealer in Hickory, NC. The dealer initially indicated it was possible my car would be covered by the extended warranty, but they needed to run pressure tests to determine the cause of the engine seizure. Over the next 2 weeks, I called the dealer repeatedly, but they had no update for me. After about 2 weeks, they told me that my vehicle would not be covered by the extended warranty, and a new engine would cost me $15,000. I then called Kia Customer Care, and the representative told me there was nothing they could do. I asked about an appeals process and was told there is none. After I returned from vacation in early August, the Kia dealer contacted me and requested that I pick up my vehicle. I drove to the dealer and called a tow truck to bring it to my home. I rented cars at my own expense from the time of the engine failure until I bought a new car in mid-August. Shortly thereafter, I arranged to sell the Kia to a used car dealer for $1,500, far less than I would have received with a healthy engine. At that point, I needed to get the car out of my garage. While cleaning out the car the night before it was to be picked up, I opened the hood and found that the engine had been left disassembled with parts lying all over the place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11689589,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2025","dateComplaintFiled":"09/24/2025","vin":"5XYPG4A39HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"I came to this website because it was suggested to me to look for a recall. While there is an active recall with my car, the interesting part to me is the fact that the issues I'm having with my car match a recall for the same model as mine, just a different spec. To me that seems odd, I'd have the same type issues... I was wondering how to get this examined.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11689181,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2025","dateComplaintFiled":"09/23/2025","vin":"5XYPG4A30HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that three days after purchasing the vehicle, the contact checked the oil level and noticed that the oil level was two quarts low. The contact checked the oil constantly after one thousand miles and noticed that the oil level was low. The vehicle was consuming an excessive amount of engine oil. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Most recently, while the contact was driving at slow speeds, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was attempting to overtake a US Postal Service truck when the vehicle failed to accelerate and stalled. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with knock sensor failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11688916,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2025","dateComplaintFiled":"09/22/2025","vin":"5XYPH4A19HG","components":"ENGINE","summary":"On July 25th when I started my car , 2017 Kia Sorento, to leave work, it made a horrible knocking noise when it was starting, but once it started the noise stopped, no alert lights came on, so I drove it home 7 miles and parked it for the weekend. When my husband and I took it out again on Monday, July 28th, we had driven under 10 miles and gotten up to 70 miles an hour on the toll/express road, the check engine light started flashing as the power produced by the engine drastically declined and acceleration seemed capped or limited. We were able to safely exit the toll road without causing or being involved in an accident. We drove it 6 more miles home and parked it. A week later we had it toed to a Kia mechanic who confirmed that the engine had been using oil, had metal shavings in the oil and the rod bearing had failed. The engine would have to be replaced. Once the engine was replaced, it was determined that the turbo had also failed on the impeller side and would have to be replaced.   We did not take it to a dealer. We had both components replaced by a Kia mechanic at our own cost.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11688779,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2025","dateComplaintFiled":"09/21/2025","vin":"5XYPG4A58HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"It\u2019s been a month since I did an oil change. However, while I was driving the car, I heard a noise like the engine had no oil in it. I stopped and after 15 minutes I checked the engine for oil when I discovered that the engine was empty. I then checked for a leak and there is no leak detected. I took it to a Valvoline to get an oil change. This is when I discovered that the engine is burning the oil. This is most likely to happen due to a manufacturing problem. I am submitting this complaint and would like to have an investigation done on that matter because it is a safety concern when a car keeps burning oil without any leak detection.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11686042,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2020","dateComplaintFiled":"09/09/2025","vin":"5XYPHDA13HG","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while turning the steering wheel in either direction, the steering wheel was sticking and notchy while attempting to return the steering wheel to center. The vehicle was taken to the local dealer, who diagnosed that the power steering motor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 21,083.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11684968,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2024","dateComplaintFiled":"09/04/2025","vin":"5XYPGDA30HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving 25-29 MPH uphill and approaching a stop sign, the vehicle began sputtering and struggling to accelerate. While at the stop sign, the vehicle started idling roughly with the check engine warning light illuminated. The vehicle was towed to the dealer and was diagnosed and determined that the cylinders were filling with oil due to a gasket failure. The contact was informed that the engine needed to be replaced. The failure caused the catalytic converter to be corrupted and needed to be replaced. The dealer informed the contact that there was a Class Action Lawsuit for the issue, and there was an Extended Warranty coverage for the failure; however, because a specific fault code was not retrieved, the vehicle would not qualify for the repair, unless the engine seized. The contact was advised not to add oil to the engine to prevent the engine from seizing and to get the repair covered. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 95,500.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11684849,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"09/03/2025","vin":"5XYPH4A55HG","components":"ENGINE","summary":"Engine seized with zero warning lights, cautions, check engine lights, or low/high indicators. It started knocking and was driven 3 miles to our mechanic who said it was a failed engine. I called the Kia dealer who recommended I tow or drive it to the dealer. ~3 miles from our house, less than a mile from the dealer the car lost all power. We had it towed. The service manager chastised me for not towing but also told me irregardless of how it arrived that the engine was no longer functional. It is out of warranty w/ 143,000 miles but without any indication of a problem how was I supposed to mitigate any risk. From the start of the knocking until the engine failed it was less than 6 miles. The mechanic had to put 3 quarts of oil in the car and it still failed on the way to the dealer. I get regular oil changes and have never been told it\u2019s running low on oil. I\u2019m asking that somebody please look into this issue. Thank you. R/ Aaron","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11684548,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"09/02/2025","vin":"5XYPKDA57HG","components":"ENGINE","summary":"This 2017 Kia Sorento with the 3.3L V6 Lambda II engine appears to have had possible rod bearing failure or connecting rod failure.  This vehicle has 107,987 miles on it when the incident happened.   2 hours into a drive on the highway, the car began to sound like it had a possible exhaust leak, however this was followed shorty by knocking which prompted us to pull over and just as we made the shoulder as the engine quit and began to smoke heavily.  Went to quickly open the hood and the smoke died down in about a minute.  Most likely due to the oil hitting the exhaust from the hole the rod left in the block.  There were no oil lights or other indications that anything was going to happen prior to this.  The vehicle has been maintained meticulously with all maintenance items.  This vehicle is available for inspection.  Let me know if this needs to happen prior to KIA getting ahold of it.  Our entire family was in the car (5 people including our dog) and we were at highway speeds when this happened.  Fortunately we were able to get over just before the engine blew.  Also fortunate enough to open the hood fast enough to get it cool before it started a fire.  We are going to take it to the dealer for inspection, however both the dealership and Kia Customer Care said this is not currently under any warranty for engine failure.  I have yet to inspect myself to take pictures from under the car, so no inspection has been thoroughly performed.  As previously stated, there was no warning lights, the car did sound like it started to have an exhaust leak no more than a minute or two before the knocking started.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11683784,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2025","dateComplaintFiled":"08/28/2025","vin":"5XYPG4A39HG","components":"ENGINE","summary":"On 8/16/2025 my 2017 Kia Sorento experienced major engine failure which resulted in loss of power and severe engine misfiring. I submitted a warranty claim with full maintenance documentation to Kia cooperation but was denied coverage on 8/27/2025. This denial is improper because 1.The engine type is covered under recalls and/or the Kia Engine Class Action Settlement, which extends coverage to 15 years / 150,000 miles and my vehicle currently has 94423.  2.I complied with all maintenance requirements and have already provided numerous records. 3.Engine failure presents a serious safety hazard and has been widely reported.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11683525,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"08/27/2025","vin":"5XYPG4A31HG","components":"ENGINE","summary":"Valves are knocking and rattling. Engine sometimes stalls out. The knocking and rattling will not go away. It is getting worse everyday to the point that I am scared to drive it because it will stall out on me somewhere and leave me stuck on the side of the road. Been doing this for a couple of months now.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11682931,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2025","dateComplaintFiled":"08/25/2025","vin":"5XYPG4A56HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at 20 MPH, the contact heard a clicking and banging sound coming from the engine. The contact mentioned that while looking through the front driver's side mirror, she noticed smoke coming from the engine. Several unknown warning lights illuminated. The contact pulled over to the right side of the road, turned the vehicle off and then exited the vehicle and opened the hood of the vehicle and noticed flames coming from the engine. No injuries were sustained. No medical attention. The contact dialed 911, but there was no police report filed. The fire chief showed up at the scene and extinguished the fire. The vehicle was not destroyed. The vehicle was towed to a collision center. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 105,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11681546,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2025","dateComplaintFiled":"08/19/2025","vin":"5XYPGDA37HG","components":"ENGINE","summary":"Engine seized Kia denied warranty extension b/c of maintenance records changed oil myself had 3 years of receipts for oil and filters","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11681432,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2025","dateComplaintFiled":"08/18/2025","vin":"5XYPH4A57HG","components":"ENGINE","summary":"I don\u2019t understand how my 2017 Kia sorento doesn\u2019t have a recall on its engine. I bought the car in cash and 1 month the car doesn\u2019t want to start.. I don\u2019t understand I wasted money\u2026 I need engine replaced and don\u2019t have $10000","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11681436,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2025","dateComplaintFiled":"08/18/2025","vin":"5XYPH4A57HG","components":"ENGINE","summary":"I was driving and out of no where the battery light pop up and than car turns off on in the middle of traffic.. surprisingly there was no accident it was scary I had my two babies in the car with me. There\u2019s no recall it\u2019s a safety hazard ..","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11681150,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"08/17/2025","vin":"5XYPG4A34HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Headlights turn off at night when set in the auto position and turn on when the car is off","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680737,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2021","dateComplaintFiled":"08/14/2025","vin":"5XYPGDA3XHG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that on several occasions, while checking the engine oil level, after driving 600 miles, the dipstick indicated that the engine oil level was extremely low. The vehicle was taken to a dealer, and the contact was informed to monitor the oil level to determine if the engine was consuming an excessive amount of engine oil. The contact stated that the engine was flushed twice. The contact stated that the symptoms of oil consumption were mild, but the failure persisted. The vehicle was taken back to the same dealer where it was diagnosed, and determined that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680110,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"08/12/2025","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"My 2017 Kia Sorento has developed intermittent safety-related engine issues that have resulted in loss of acceleration and stalling.  December 2024: After a two-hour drive, the vehicle stalled and would not restart. Roadside assistance confirmed the engine oil level was low, despite no external leaks. After approximately two hours, the vehicle restarted.  [XXX]: After driving about 30 minutes and parking for 10\u201320 minutes, the engine started with loud rumbling/knocking noises, and the accelerator was unresponsive. The problem resolved only after shutting the car off and restarting. Video is available.  The Kia dealer performed a rod bearing test which passed, but the symptoms match early failure stages of the known Theta II engine defect covered under Kia\u2019s lifetime warranty (PI1802 settlement). Kia attributes the issue to \u201clow oil\u201d as a maintenance problem, but the oil consumption appears to be internal and abnormal.  This defect creates a serious safety risk because it causes sudden loss of power, which could lead to an accident if it occurs while driving in traffic.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11680237,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2024","dateComplaintFiled":"08/12/2025","vin":"5XYPG4A37HG","components":"ENGINE","summary":"The engine locked up. The engine only had 80,000 miles. The car stopped in the middle of traffic.  The dealership refused to take responsibility.  KIA also declined warning coverage.  I had to pay to replace the engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11679849,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/1967","dateComplaintFiled":"08/11/2025","vin":"5XYPGDA56HG","components":"ENGINE","summary":"Bought the car last month had it put on a diagnostic machine 2 times took a trip lasted one week now it's in the shop days bad motor engine light came on @ parked it right then they told me that it ended a engine it run perfect then it wasn't it is a 2017 Kia Sorento it's only 8 yrs old is there any manufacturer warranty or coverage of any kind for that yr it ran really good for a minute then it wasn't it's still in shop being looked @ I have exstended warranty. They want me to  pay 2.700 for tear down @ they can't say if they fix it then after I'm outa pocket I had to leave it in another state I seen online recalls on that make yr @ model can you give advice thanks","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11679913,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"08/11/2025","vin":"5XYPGDA32HG","components":"ENGINE","summary":"Motor uses 6 guarts of oil in 3000 miles. No leaks. The dealer has done the oil consumption test. And it failed every time. Kia denied claim to replace engine. They stated that it passed the bearing test. This is crap.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11678906,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"08/06/2025","vin":"5XYPHDA50HG","components":"ENGINE","summary":"We purchased a 2017 Kia Sorrento AWD 3.3L V6 153,000 on May 9 2025. We made our 2nd payment on July 11th & on July 17th @5am we went and filled it up and got on the highway to head to work. We didn't even drive \u00bd a mile when all of a sudden it lost all power at 73mph. No warning lights nothing. Dash said \"key fob not in vehicle\". We had it towed to Kia which cost almost $350 for them to call & tell us we need a new engine. No codes nothing. Also almost $200 for them to diagnose that. And that it will cost over 10k to fix. We paid under 10k to begin with. They are saying it isn't covered under any warranty. It's our only vehicle that we can drive in winter. We literally had the Kia just over 2 months.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11678145,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2025","dateComplaintFiled":"08/04/2025","vin":"5XYPH4A52HG","components":"ENGINE","summary":"Unknown  Engine stopped in the middle of driving. The engine has a bad bearing. Caused the starter wire to be burned so can\u2019t start vehicle what so ever. Chunks of metal in the oil.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11678077,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/03/2025","vin":"5XYPG4A30HG","components":"ENGINE","summary":"Oil consumption","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11677743,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2025","dateComplaintFiled":"08/01/2025","vin":"5XYPG4A5XHG","components":"UNKNOWN OR OTHER,ENGINE","summary":"Oil consumption","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11677521,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2025","dateComplaintFiled":"07/31/2025","vin":"5XYPG4A39HG","components":"ENGINE","summary":"While driving, the engine warning light suddenly turned on and the vehicle began shaking violently. I was forced to pull over, and the car had to be towed. The dealership diagnosed engine failure caused by excessive oil consumption. Despite routine maintenance, the manufacturer refuses to cover repairs under warranty. This creates a serious safety hazard, as engine components like spark plugs can fail without warning, potentially leaving drivers stranded or causing accidents.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11677280,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"07/30/2025","vin":"5XYPH4A11HG","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle stalled and failed to respond as intended. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had failed to respond as needed while depressing the accelerator pedal. The local dealer was contacted. The vehicle was taken to an inspection station, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 150,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11675981,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2025","dateComplaintFiled":"07/24/2025","vin":"5XYPG4A33HG","components":"ENGINE","summary":"I have a 2017 Kia Sorento. On Sunday [XXX], I was driving on [XXX] in Oklahoma when I started hearing a weird knocking noise and was having difficulties accelerating. I was in the car with my mother and [XXX] son just between Guthrie and Edmond OK which is a very heavily trafficked area. My car suddenly shut off, I coasted to the side and put my hazards on. After 2 hours waiting for a tow truck to tow my vehicle back to my home town a mechanic informed us the engine was blown and could be apart of their lawsuit against engines. After reading many many other peoples encounter with Kia, Kia acknowledges issues with the engines and were placed in a lawsuit however they find every way out of responsibility for replacing the engines that are faulty. Not only did this put others in danger while I was driving UNDER the 75mph speed limit but it is July in Oklahoma and in the upper 90\u2019s but feels like the hundreds placing myself, my mother and child at risk of heat exposure due to this faulty engine and having to wait 2 hours for a tow truck. I purchased the vehicle in 2020 during Covid when many business\u2019 were shut down and more difficult to receive oil changes properly, and many people reported that since the engine was faulty it was eating away at the oil faster meaning oil did not go as far as it should. This company should replace ALL faulty engines REGARDLESS of their oil change reports and software updates as this is a massive safety feature and puts lives at risk on the road. No warning lights went off until the engine already shut down. They need to accept responsibility on these models as this is a major cost in a time many people cannot afford repairs for something that should be safe to drive.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11675404,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"07/22/2025","vin":"5XYPG4A37HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH, the vehicle inadvertently lost motive power. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed that there was oil intrusion that caused the engine to fail. The contact was told that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact was informed that documents of past maintenance records were incomplete, and the warranty had expired. The contact stated that in the past, the vehicle consumed an excessive amount of oil. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11675061,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2025","dateComplaintFiled":"07/21/2025","vin":"5XYPGDA31HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while her husband was driving 65 MPH, the contact heard a thumping sound coming from the engine. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired; however, the engine had been replaced one time before. The contact related the failure NHTSA Campaign Number: 25V099000( ENGINE AND ENGINE COOLING ); however, the VIN was not included in the recall. The manufacturer was notified of the failure by the AG Office. The manufacturer denied the claim and refused to repair the vehicle. The failure mileage was 243,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11674277,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2025","dateComplaintFiled":"07/17/2025","vin":"5XYPGDA59HG","components":"ENGINE","summary":"My 2017 Kia Sorento is not included in the engine safety recall regarding the crankshaft failure in the engine. But I am experiencing the exact same problem so I do not see how it is not included in the recall. I am requesting the recall be expanded to include more vehicles because it is not safe to drive and is currently being held hostage by the dealer who wants $10,500 to repair my engine. I refuse to pay for negligence on the part of the manufacturer. Kia corporate has been very dismissive and not helpful. Please advise","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11671662,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"07/07/2025","vin":"5XYPH4A12HG","components":"FUEL/PROPULSION SYSTEM","summary":"For several months, there has been a noticeable smell of gas fumes coming from my 2017 Kia Sorrento EX. Recently, smell has been getting much stronger and cause for concern. I have discovered a visible gas leak dripping from the gas tank area. This could likely or possibly be related to a recall engine replacement last year. The website mentions issues with the fuel pump, which is a The website mentions issues with the fuel pump, which is very concerning. I am attaching photos and video. Please advise.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11670181,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2025","dateComplaintFiled":"06/30/2025","vin":"5XYPGDA31HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that the check engine and low oil pressure warning lights were illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the check engine warning light remained illuminated. The vehicle was taken to the nearest dealer for an unknown recall repair, and the contact was informed that the vehicle needed to be diagnosed. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The dealer informed the contact that the maintenance records needed to be reviewed to repair the vehicle under recall. The contact provided the maintenance records that the dealer sent to the manufacturer. The manufacturer later informed the dealer that the vehicle was not eligible for an engine replacement based on the maintenance records. The vehicle was not repaired. The contact called the manufacturer and was informed that the engineers had determined that the vehicle was not eligible for engine replacement and no further assistance was provided. The failure mileage was approximately 133,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11670184,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2025","dateComplaintFiled":"06/30/2025","vin":"5XYPG4A30HG","components":"FUEL/PROPULSION SYSTEM","summary":"To whom this may concern,  I'm having  to replace an upper module fuel pump that goes into the top of the tank. This part is being recalled on several other Kia vehicles but not mine.   The car was stalling and had a heavy smell of gasoline. I was told by my repair shop not to drive this car until repaired due to gasoline fumes having the potential to be ignited and cause a fire.   I was told by Kia customer care (Sandra) on 6-30-25 @ 655am MST that my Vin number was not a part of this recall. I explained my car was experiencing the same issue and required the same repair as other recalls for Kia and I was directed to file a formal complaint with nhtsa for assistance.   Can you please assist with a formal recall. This is a very dangerous situation with flammable fumes escaping.   Sincerely, [XXX]   [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11667513,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"06/17/2025","vin":"5XYPG4A37HG","components":"UNKNOWN OR OTHER","summary":"Paint peeling on hood and roof","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666832,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"06/13/2025","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Engine failure. Hyundai and Kia Theta Engine Class Action Settlement 2017 Kia sorento 2.0 vin [XXX] . vehicle has the Knock Sensor Detection System (KSDS) Update which extends engine coverage to 10 years/150k miles for rod bearing failure. the vehicle has 118k miles and is at a kia dealership. They denied coverage due to no present codes related to the knock sensor and being that it has low compression on one cylinder. My 2017 Kia Sorento experienced a serious engine failure related to rod bearing wear, a known issue in the Theta II 2.4L GDI engine. The engine began making a loud knocking noise, which is a classic sign of rod bearing failure. They just so happened to left that out of their diagnosis that it has rod bearing noise and are using only the fact that low compression and no code related to the bearings to deny the coverage. When rod bearings wear out, they allow excessive play in the connecting rods, leading to unstable piston movement. In interference engines like this one, that instability can cause the piston to travel too far upward and strike open valves during operation. This can result in bent valves, valve seat damage, low cylinder compression, and repeated misfires. In my case, the engine was diagnosed with low compression and misfires consistent with this kind of internal damage. This isn\u2019t just a wear-and-tear issue. it\u2019s a known design flaw that leads to catastrophic engine failure and a serious safety risk. Kia denied coverage, despite this exact failure being covered under a class action settlement and extended warranty program, and despite my vehicle showing textbook symptoms of the defect. I am requesting a full investigation into Kia's handling of these claims and the lack of proper recall enforcement.  My name is [XXX]  with 1A auto mart inc. I am handling this case for my customer who is the registered owner of the vehicle [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666860,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2025","dateComplaintFiled":"06/13/2025","vin":"5XYPG4A36HG","components":"SERVICE BRAKES","summary":"while traveling about 30 miles per hour a car in front stopped.  When I applied the brakes the abs locked up and caused my car to skid in to car in front.  I had plenty of room to stop but as the policy report shows there was kid marks and car did not stop .","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666256,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2025","dateComplaintFiled":"06/11/2025","vin":"5XYPH4A53HG","components":"FUEL/PROPULSION SYSTEM","summary":"Upper fuel pump module is defected and will malfunction. This leads to a fuel leak inside the vehicle. You will be able to see the leak if you remove the back seat and you will be able to smell the fumes of the fuel inside and outside the vehicle. This has occurred twice to our vehicle. First time, the vehicle had 72000 miles and the 2nd time is 130 000. The kia dealership repaired it the first time and has acknowledged the leak both times. This is dangerous as the vehicle can burst into flames by a spark or flame. We did not receive any warning lights regarding the fuel leak. The leak was determined by the smell and the reduced miles per gallon.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11666083,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2020","dateComplaintFiled":"06/10/2025","vin":"5XYPH4A53HG","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was a strong gasoline odor inside the vehicle. The contact stated that the gasoline odor had become stronger. The contact stated that upon removing the rear seats, the contact became aware there was gasoline continuously leaking into the vehicle while the vehicle was started. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the upper fuel pump module needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: WTY033. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out warranty. The failure mileage was approximately 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11665722,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2025","dateComplaintFiled":"06/09/2025","vin":"5XYPHDA16HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle with engine failure. The mechanic replaced the air filter, brake fluid, serpentine belt, accessory belt, performed tire rotation, replaced the power steering fluid, and performed an oil change. The check engine warning light illuminated again. The vehicle was returned to the mechanic who replaced the ignition coil and spark plugs. The check engine warning light was illuminated. The vehicle was taken to the dealer who confirmed the diagnosis. The dealer replaced the valve cover gasket, fuel pump gasket, and coolant, performed a 3-point GGI induction service, refilled the brake fluid, and replaced a carbon air filter. The failure persisted and the vehicle was returned to the dealer who diagnosed the vehicle and determined that piston #3 had failed, and a spark plug was burned and needed to be replaced. The vehicle was repaired. While the contact\u2019s husband was driving approximately 65 - 70 MPH, the vehicle began to shake aggressively, and the engine had seized. There was no warning light during the failure. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The driver had coasted to the side of the road where the vehicle was towed home with open fuel injectors and piston failure. The manufacturer was informed of the failure and a case was opened. The manufacturer informed the contact that the spark plugs needed to be replaced again. The failure mileage was approximately 92,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11665616,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2025","dateComplaintFiled":"06/08/2025","vin":"5XYPKDA58HG","components":"FUEL/PROPULSION SYSTEM","summary":"Strong smell of gas while driving and under the hood of car with no visible leaks.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11665670,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2025","dateComplaintFiled":"06/08/2025","vin":"5XYPH4A50HG","components":"EXTERIOR LIGHTING","summary":"When I drive at night with the headlights on, sometimes the headlights will all go off until I click the button a couple of times then they will come back on, and this scares me because it can cause a wreck when I can\u2019t see","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11664850,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2025","dateComplaintFiled":"06/04/2025","vin":"5XYPG4A31HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"The car is a 2017 Kia Sorento with approximately 73,000 miles. We have always had the oil changed at the Kia dealership. A month after the last time I had it changed (1/2025) we were going on a trip so my dad checked the oil. There was no oil in it. Since then we have been having to put oil in it about once a month or so because it runs out. It is not leaking anywhere and no oil light comes on when it does run out. The oil is disappearing. The oil is burning internally.  I am having difficulties with the dealership in addressing the oil consumption issue, even when it's a known problem. This last time I spoke with Robert at Kia Ramada in Shelby NC. They want me to pay for them to look at it and then said they would write up a report to see if corporate would cover it. I feel like since this is a known issue I shouldn\u2019t have to pay for them to look at or diagnose it. He said it would not be covered unless the engine locked up. Well if I keep driving it and don\u2019t keep putting oil in it, it will lock up. I\u2019d rather you fix the issue than have to put in a whole new motor. Please get in touch with me asap so I know what further actions that I will need to take to resolve this matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11661880,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"05/19/2025","vin":"5XYPG4A53HG","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I am unsure what component system failed or malfunctioned. The car is in the toe place. It's a total loss burned from front to back my safety was put at risk by no indication of any lights coming on my dashboard. By the time I stopped the whole front into my car was on fire. It burned from from 2 back within 8 minutes.  It has not been inspected by insurance. The police were there when the fire was put out along with the fire department. There were no warning lights or lamps of any indication of a problem.  I was driving down the road and I seemed small but I had no lights on my dashboard. Indicating anything was wrong? So I drove as soon as I started to slow down at the stoplight. Flames started coming out of the driver's side of the hook.  But I turned the corner and stopped the car and the whole front end.By the time I stopped was on fire.I contacted the fire department and within 8 minutes.The car was a total loss","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11660411,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2025","dateComplaintFiled":"05/12/2025","vin":"5XYPH4A18HG","components":"ENGINE","summary":"In April 2025 the check engine light came on.  The engine had been replaced in February 2025 so I immediately took the vehicle to Safford Kia Dealership in Fredericksburg, VA.  (NOTE:  The engine was replaced at Jacksonville Kia, Jacksonville, NC as the issue with the engine happened while I was away working at that location.)  A few days after dropping the vehicle off I was notified by the service writer there that the catalytic converter had gone bad which was a common issue after problems with the engine.  Specifically, I was told the engine dumps oil into the catalytic converter therefore ruining it.  The new engine has been driven about a 1000 miles (give or take) as the vehicle was picked up from the dealership in Jacksonville, NC and driven to Fredericksburg, VA on 1 March 2025 with minimal normal driving before the check engine light came on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11658702,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/03/2025","vin":"5XYPHDA52HG","components":"STEERING","summary":"Sticking steering wheel at speeds around 60 mph on slight turns been happening over a year took it to dealer said they couldn\u2019t get it to do it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11655762,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"04/21/2025","vin":"5XYPGDA53HG","components":"STEERING","summary":"The steering is sticky. When on the highway you have to keep correcting the steering because the wheel seems to be sticking then moving. As a result you can not just go straight down the road but have to keep putting in steering corrections!!!!! This needs to be addressed!  This is an ongoing problem , not just on one date.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11655450,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"04/18/2025","vin":"5XYPG4A59HG","components":"STRUCTURE","summary":"Above the windshield on the driver's side, paint is progressively peeling away with regular operation of my pearl-white 2017 Kia Sorento. What began as a very small and barely noticeable chip in the paint has progressed to a large paint-less spot. On the hood and surrounding areas, paint chips are appearing as well. According to the auto body repair shop I received an estimate from, this is referred to as \"delamination\" and is a result of poor quality paint or craftsmanship in the manufacturing process. The auto body shop said this is a recurring issue in WHITE Kia Sorentos specifically. Many other owners of white Kia Sorentos have reported this same issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11655152,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2025","dateComplaintFiled":"04/17/2025","vin":"5XYPGDA51HG","components":"ENGINE","summary":"Engine blew at 175000. It is not one of the vehicles that is covered under the class action lawsuit but the vehicle itself just blew an engine after an oil change. One of the Pistons let go.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11653730,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2025","dateComplaintFiled":"04/09/2025","vin":"5XYPGDA5XHG","components":"AIR BAGS,STRUCTURE,UNKNOWN OR OTHER","summary":"I am writing to bring to your attention a concerning issue regarding the instrument panel of the 2016-2020 Kia Sorento. My car - 2017 Kia Sorento.   In approx. 2021, I noticed a small 2 cm crack resembling a razor blade cut on my instrument panel (Part Number: 84710-C5000WK, also 84710-C6000WK and 84710-C6001WK). At the time, I did not find this defect alarming as it was minor and located far from the airbag area. However, over time, the situation has deteriorated significantly. The small crack has now developed into three substantial cracks measuring between 6 to 8 inches, with some of them encroaching upon the airbag area.  I am increasingly concerned that these cracks may impact the airbag deployment mechanism and potentially result in fragments from the panel flying out during a collision, an issue that has been documented in other vehicle brands in the past. After conducting some research, I found that this problem appears to be common among the Kia Sorento models manufactured between 2016 and 2020. Numerous sources online indicate that these dashboard cracks pose a safety hazard.  I have made attempts to address this issue directly with Kia. However, I was informed that the initial inspection fee is $150, and the estimated cost for part replacement and installation is approximately $3,959. This amount is quite significant.  I urge your organization to investigate this matter further and consider providing a remedy for affected customers.  Thank you for your attention to this important matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11652519,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2024","dateComplaintFiled":"04/03/2025","vin":"5XYPH4A11HG","components":"EXTERIOR LIGHTING","summary":"When my head lights are on automatic, they will cut on and off on their own while driving at night! Completely off! My break lights also come and go. I have had the bulbs replaced and still have the same issue","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11650975,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2025","dateComplaintFiled":"03/27/2025","vin":"5XYPGDA39HG","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"This is the third time I\u2019m having to take my SUV to the Kia dealership because my check engine light begins flashing and then my car has a hard time accelerating when it gets to certain speeds. It shakes but will not go over 68 mph although it is covered under a warranty, it is very frustrating. Having to keep take my car to get fixed. There should be a more permanent solution.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11651103,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2025","dateComplaintFiled":"03/27/2025","vin":"5XYPHDA55HG","components":"ENGINE","summary":"Engine failed, leaving me stranded at a stop light.  I was finally able to get it started, but it ran terribly and didn't have the power to go uphill, almost rolled back into the vehicles behind me.  Had to have it towed.  No warning whatsoever, engine stalled and engine light on.  I got it fixed at dealership I purchased from, then it did the same thing a week later.  I will NEVER purchase a KIA again.  Almost every shop I inquire about service won't even service KIA engines anymore because of the problems.  I'm left with a car payment and no vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11650554,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"03/25/2025","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Severe oil spill from engine and is spilling out into the car tires and the side doors and comes through the muffler and my back window and it\u2019s stalling my car and I have been left stranded on the side of the road and I had it diagnosed at the dealership I bought it and I need my car fixed due to faulty issues of the vehicle not my fault please and thank you","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11650105,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2025","dateComplaintFiled":"03/24/2025","vin":"5XYPG4A31HG","components":"POWER TRAIN","summary":"The contact owns a 2017 Kia Sorento. The contact stated that the gear shifter was stuck in park(P). The contact stated that once the vehicle was parked, the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shifter to move the gear shifter. No warning lights were illuminated. The contact stated that after the first failure, the vehicle was taken to the dealer, where it was diagnosed that an unknown part in the gear shifter had failed. The vehicle was not repaired. The manufacturer was contacted. The contact stated that the failure persisted. The failure mileage was approximately 94,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11648838,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2024","dateComplaintFiled":"03/17/2025","vin":"5XYPGDA33HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"1.Component/System Failure: The issue involves a recurring failure of the oil pressure switch, which is part of the engine\u2019s lubrication monitoring system. This malfunction has resulted in an oil leak that subsequently damaged a major wiring control harness and the associated control module. The affected components are available for inspection by an authorized service center. 2.Safety Risk: The oil leak poses a safety risk by potentially compromising the vehicle\u2019s engine performance and electrical system integrity. While there has been no direct incident of injury, the malfunction increases the risk of unexpected vehicle failure, which could endanger the driver and others on the road. 3.Confirmation of the Problem: The recurring issue was initially diagnosed by an authorized dealer. After the first repair under warranty, the same problem reappeared, and an independent service center later confirmed that the oil pressure switch was leaking excessively. This repeated diagnosis supports the conclusion that the component is defective. 4.Inspections Conducted: The vehicle has been inspected by both the authorized dealer and an independent service center. Additionally, the previous repair under warranty was conducted with oversight from manufacturer representatives. There has been no involvement of the police or insurance representatives regarding this incident. 5.Warning Lamps or Symptoms: There were no specific warning lamps or error messages that appeared before the failure. The primary symptoms noted were poor acceleration and unusual engine noise, which first appeared shortly before the issue was identified as an oil leak.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647889,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2025","dateComplaintFiled":"03/12/2025","vin":null,"components":"STEERING,ELECTRICAL SYSTEM","summary":"Car shut off and the radio kept going on and off red light on dash board and steering was hard","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647625,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2024","dateComplaintFiled":"03/11/2025","vin":null,"components":"ENGINE","summary":"[XXX] the engine on my 2017 Kia Sorento seized up due to severe oil leak. There was a recall earlier in the year for oil pressure gauge which I had replaced. This seems to be a common problem in Kias as there is the class action law suit for this very problem however my car does not qualify but after reading many forums this is still a common problem in Kias that are not covered in this class action. I am now left with an inoperable car and nothing to show for it. I have been in touch with Kia Corporate with no help, lawyer, Office of Attorney General and MyCarVoice.com. Hoping you all can add some advice or answers. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647752,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2025","dateComplaintFiled":"03/11/2025","vin":null,"components":"STEERING","summary":"Steering sticks and makes it difficult to stay straight. Have to use extreme effort to keep it in the lane. Complained to Kia in 2022 and dealer saw problem with the rack mounted motor driven power assembly but that it was within their specs. They did a software update on the eps and said system now operating as designed. The miles were 35,774 at that time.  Started having same issues in february of 2025. Dealer is saying it needs a new steering column, but now out of warranty. Miles were 59,436.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647481,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2024","dateComplaintFiled":"03/10/2025","vin":null,"components":"STEERING","summary":"Steering is sticky when making SLIGHT correction.  Happens every time I drive.  The speed does not matter.  Happens at all speeds.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11647176,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2023","dateComplaintFiled":"03/08/2025","vin":"5XYPGDA30HG","components":"ENGINE","summary":"Car went into limp mode and check engine light began blinking. We do not have a Kia dealer in our town so we had it towed to local mechanic. He did not save the code but said it indicated one of two options: change the oil or replace engine. He changed the oil and cleared the code. The car had been using oil for some time so we called Kia to report it. We were told to let it run out of oil until it goes into limp mode again and then tow it to the dealer. We can\u2019t do that! We live on a mountain. If the engine locked up, we could die. So, we add a quart to a quart and a half every couple of weeks. The car smells hot so we know the engine is bad. It is one of the GDI engines. There was a class action suit for this problem in CA. We believe Kia should be held responsible for the Over Consumption of Oil issue before more accidents occur. Our case number with Kia is [XXX].  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11646926,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2025","dateComplaintFiled":"03/07/2025","vin":null,"components":"ENGINE","summary":"Engine failure, loss of power on multilane highway,  engine valves failed.  unable to move to safe location  Dealer checked valves failed  No warning lamps, messages prior to failure","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645403,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2025","dateComplaintFiled":"02/27/2025","vin":"5XYPHDA15HG","components":"ENGINE","summary":"Urgent Assistance Needed: Engine Issue and Warranty Dispute   Since September last year, the engine warning light has been consistently on. Whenever I took the car to the Kia dealership, they merely mentioned that the system was \u201ctoo rich\u201d and assured me it was not a concern. Instead of addressing the engine issue, they recommended replacing unrelated parts such as the air filter.  When I took the vehicle to a local mechanic, I was informed that the engine was not in good condition, causing the oil to burn quickly, which indicated an engine problem. However, the Kia dealership did not acknowledge this issue.  On February 7th, while driving, the vehicle began shaking violently and making unusual noises. I immediately brought it to the local mechanic, who diagnosed that the #4 cylinder valve was burnt. The following day, on February 8th, I brought the car to the dealership. They mentioned that the engine might need to be replaced and promised to contact the warranty company for approval. They initially seemed optimistic, suggesting that the replacement could be covered under the warranty.  However, two weeks later, I received a response stating that the warranty would not cover the repair. Despite multiple attempts to contact Kia headquarters via email, I have not received any response. Upon further investigation, I discovered that my vehicle is part of the Theta II engine recall. Kia had publicly announced a lifetime engine warranty for vehicles with this issue. However, now that my engine has failed and requires replacement, they are refusing to honor this promise.  The estimated cost for the engine replacement is $8,000, and I have been told that I am responsible for the full amount.  I kindly request your immediate assistance in resolving this issue. I believe Kia should honor its commitment to the lifetime engine warranty for the Theta II engine vehicles.  Thank you for your prompt attention to this matter. I look forward to your response.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11645164,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2022","dateComplaintFiled":"02/26/2025","vin":"5XYPG4A34HG","components":"STEERING","summary":"We Reported in February of 2022 To Kia of Port Charlotte in Florida that our steering wheel was sticking so bad we had to use extraordinary effort to keep the car going straight. They told us they were unable to replicate what we experienced. Starting in February of 2025 we started to experience the same thing. We brought it [XXX] to Kia of Sebring Florida. They diagnosed that there is a sticking of the steering wheel but it is not covered because the car is 7 years old and has 59000 miles under warranty. When I checked on line there are tons of customers complaining of this same problem. Please look into this issue as it could cause accidents eventually. Thank you  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11644683,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"02/24/2025","vin":"5XYPG4A37HG","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Engine problem. I've had to replace spark plugs and have to add oil almost every week.  This was done about 3 months ago. Today check engine light came  back on and it's the same problem stalling and shaking as if it's going to dye in me .. I bought my car brand new I've been the only owner..it's only got 80,000 miles .. I know that you guys have life time warranty on your engines .what do I need to do to have it repaired under warranty?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11642567,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2025","dateComplaintFiled":"02/13/2025","vin":"5XYPGDA35HG","components":"STEERING","summary":"Steering MDPS Unit malfunction causing loss of power assisted steering. Visible steering light on dash. Vehicle was inspected at a Kia dealer confirming issue with MDPS unit. Kia shop stated that this was an issue with the 2016-2020 Kia Sorento models and most fell under the recall umbrella but this specific 2017 Kia Sorento is not on the VIN checked list for a steering recall for the MDPS Unit failure. Kia stated that the repair would cost out of pocket at $3500 for the same issue others with the same problem Kia is replacing under recall warranty. The MDPS Unit failed while driving causing issues with being able to steer.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11642141,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"02/12/2025","vin":"5XYPGDA35HG","components":"ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while operating the vehicle, the front and rear exterior lights shut off unexpectedly. The contact turned off the light switch and then back on and the failure was fixed. Additionally, the vehicle had experienced excessive oil consumption, and engine oil was added shortly after having an oil change performed. The vehicle also experienced harsh driving due to the oil consumption failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 65,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11641280,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2025","dateComplaintFiled":"02/07/2025","vin":"5XYPG4A3XHG","components":"STEERING","summary":"The steering seems to stick, hard to explain but when you are driving on the highway feels like the steering wheel is going to stop working.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11641145,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"02/06/2025","vin":"5XYPG4A52HG","components":"UNKNOWN OR OTHER","summary":"None of the above. The paint is continuously chipping on the hood and top of the car. When I\u2019m driving, sometimes I see others with the same car as me and their paint is also chipping really bad. It\u2019s only on the Kia Sorento from what I can tell. It makes the car look horrible and it\u2019s very expensive to repaint a car. There has to be some kind of warranty they need to issue. I have a 2017 Kia Sorento. It started maybe a year or so ago, and it\u2019s getting continuously worse at a very fast pace. It looks horrible. You can already see where the next chunks want to come off. Even when washing the car the paint comes off.  When you pay $30,000 for a car, the last thing you want is for all the paint to come off and there is nothing you can do about it. THIS IS NOT NORMAL!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11639679,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2024","dateComplaintFiled":"01/30/2025","vin":"5XYPG4A36HG","components":"ENGINE","summary":"While on vacation the oil light came on (just had it in for maintenance, told them it was using oil but no sign of leak, they told me it was fine to go on vacation, that there was no problem) we put oil in but then engine light came on.  It was Saturday night and warranty co. had no emergency phone number. Got to Hotel, Monday was towed to Repair Shop was told after they inspected the car that we had to replace the engine. Warranty Co. replaced the engine a MONTH later with a used engine.   My car was not on the recall and should of been. KIA did not answer any calls or emails.  Also I am still paying for it.  I had a lo of problems with the warranty co, luckily I kept up with the maintenance on it, because if I did not they would never replaced the engine, but now I have to worry about it happening again. Also my car is in Arkansas and we live in Wisconsin.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11638803,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2025","dateComplaintFiled":"01/27/2025","vin":"5XYPKDA51HG","components":"ENGINE","summary":"My vehicle started leaking oil from the engine from an unknown location. I took it to the dealership for them to diagnose the cause of the leak which is under warranty. The dealer refused and did not honor the warranty. Now my car is immobile","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11638827,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2025","dateComplaintFiled":"01/27/2025","vin":"","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure. The contact stated that engine oil was covering the engine compartment. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 110,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11638597,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2025","dateComplaintFiled":"01/26/2025","vin":"5XYPH4A18HG","components":"ENGINE","summary":"While driving the check engine light came on. I could feel the vehicle losing power despite giving it gas & seeing the rpm's rise. While looking at the dash board to see if there any other indicators the check engine light started flashing followed up by the oil light and another light (can't remember what it was). I pulled off the highway and the vehicle was shaking while running before cutting out. It would not restart and I had it towed to the dealership. The dealership attempted to diagnos however all they can tell me is cylinders 1 & 3 will not hold compression, the engine needs to be replaced & despite only having 82K miles it's not covered by Kia. The vehicle has been meticulously maintained at the dealership.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11635440,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"01/11/2025","vin":"5XYPK4A55HG","components":"ENGINE","summary":"Vehicle up to date on oil changes. Driving down interstate and vehicle just stopped without warning. Message to contact a dealer popped up. When diagnostic put on vehicle shows camshaft and crankshaft bad. No oil on dipstick AT ALL. Oil light never came on showing low. Never seen oil in garage so no leaks. Sensors showing misfire were changed along with spark plugs and coil packs. Codes never cleared. Car is not drivable but has been well maintained and up to date on everything. After researching I have seen multiple pages and pages of the same exact complaint on same exact vehicle. There is a recall for certain 2017 kia Sorento 3.3L V6 engines but shows mine is not affected although my vehicle is the exact same as the recall and having exact same issue as the recall. I would like this looked into and a explanation for the engine issue with help on fixing it through Kia. This is a good vehicle never gave ANY issues at all, nor gave any warnings on the issue that caused it to stop running.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11635223,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2024","dateComplaintFiled":"01/10/2025","vin":"5XYPG4A35HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"like many other kia owners I have  a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11634047,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"01/04/2025","vin":"5XYPH4A57HG","components":"UNKNOWN OR OTHER","summary":"The inhibitor switch won\u2019t let me take my car out of park","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11632852,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2018","dateComplaintFiled":"12/28/2024","vin":"5XYPG4A3XHG","components":"STEERING","summary":"Steering is sticky while driving at highway speeds. Starts mild and increases stickiness over time. Has gotten worse over the years.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11631934,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2024","dateComplaintFiled":"12/21/2024","vin":"5XYPKDA54HG","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly  Car does not shut of when ignition is pressed the first time have start the car then shut it off again","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11631607,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2024","dateComplaintFiled":"12/19/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at approximately 60 MPH, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,100.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11631459,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2024","dateComplaintFiled":"12/18/2024","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Engine Oil Burning 2-4 quarts of oil in less 1000 miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11629473,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2024","dateComplaintFiled":"12/08/2024","vin":"5XYPG4A5XHG","components":"ENGINE","summary":"I have noticed that there is some il leavking from the car. My independent mechanic was sevivign the vehicle and has informed me that the head gasket has a leak and that this is a common problem with Kia Sorento 3.3 from 2017. I have taken to a kia dealer and they onfromed that there was only a leak from the oil pan which is not possible as i have seen the leak coming from higher up the engine. I have informed Kia USA and they have deferred to the warranty that i purchased. The small print thati was not made aware of was such that buying the vehcile used the manufacturere was only liable for the first 65,000 miles. I purchase an extended warranty and power train and engine were not covered. As such I am lookign at some point to a failing engine or a bill for 3 to 4k. Kia know of this issue and have done nothing to put this right before the issue happens","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11629539,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"12/08/2024","vin":"5XYPG4A55HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11627961,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2024","dateComplaintFiled":"11/29/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"I was driving down the road and my car shut off. It would not restart at all. I just had my state inspection and a new oil change on November 11. There was no light on the dash at all. They had to tow it to kia where it has been since the 25th.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11626045,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2024","dateComplaintFiled":"11/18/2024","vin":"5XYPG4A33HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX]  lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11624978,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2024","dateComplaintFiled":"11/13/2024","vin":"5XYPGDA35HG","components":"EXTERIOR LIGHTING","summary":"When the headlights are on the \"auto\" setting they will sometimes turn off when driving. Speed or driving conditions do not seem to be a factor. There have also been 2 separate incidents where the headlights are on in the morning. This occurred when Noone had been in the car for hours and the keys were inside my home.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11624632,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2024","dateComplaintFiled":"11/11/2024","vin":"5XYPHDA17HG","components":"POWER TRAIN","summary":"The engine failed at a little over 73,000 miles.  The vehicle was towed to the dealership where the warranty company refused to cover the engine.  The engine had burned through the oil and that was why the engine failed.  There was carbon build up inside the engine, causing it to fail.  The oil had just been changed 1000 miles before it failed.  There were no warning lamps before the engine failed.  Once the engine failed, the check engine light appeared.  The oil in the vehicle had been changed routinely and can be verified by the Carfax report.  This could've caused a wreck.  The manufacturer and warranty company are not taking responsibility for the engine failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11624357,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2024","dateComplaintFiled":"11/09/2024","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Driving down the interstate to pick my children up from school and all of a sudden the car made a weird bubbly grinding sound and stopped accelerating. I had to pull off and park as the car would not go any further. My vehicle has had regular maintenance and oil changes since I purchased it. I had in fact just put a full quart of oil in it. The first mechanic stated that there was metal shards in the oil. In between oil changes, I have to add several quarts of oil because it seems to just disappear. There\u2019s no oil leak yet the oil would be almost completely gone not even a full month after a complete oil change. My car has currently been sitting at the Kia dealership for a lot now waiting for repair. I paid for the extended warranty yet. Kia is dragging their feet and won\u2019t even offer me a rental car while I wait for my car to be repaired, no one returned my calls. No one updates me on what\u2019s going on. I am fed up.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11624068,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2024","dateComplaintFiled":"11/07/2024","vin":"5XYPK4A55HG","components":"STEERING","summary":"While driving a red wheel icon with exclamation mark appeared on the dash. This caused for my car steering wheel to become increasingly hard to maneuver and drive while on the highway driving about 60mph.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11623108,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"11/01/2024","vin":"5XYPGDA5XHG","components":"ENGINE","summary":"While driving my vehicle going up a hill, I all of a sudden had a loss of power and heard a bunch of noise. I had to pull over as well as possible while people were speeding past because the noise turned out to be a piston rod blew apart causing catastrophic engine failure","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11621992,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2024","dateComplaintFiled":"10/25/2024","vin":"5XYPH4A56HG","components":"EXTERIOR LIGHTING","summary":"While in auto mode my headlights turn on and off randomly. This is very dangerous at night and has happened several times. When the head lights go off I can not see and no one can see me. There is no warning when this happens. The first occurrence was on August 4, 2024. Kia dealers say it has to be happening when I bring it in but the problem is intermittent. Many other owners have stated they have this same problem in online forums. Canada has issued a recall for this problem (Kia Canada: RC184).","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11620768,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2024","dateComplaintFiled":"10/19/2024","vin":"5XYPK4A59HG","components":"ENGINE","summary":"Heard light knocking coming from engine compartment while on a trip. The knocking become louder while driving home on County Roads. Knocking was very loud when I reached a populated area. While attempting to get to an auto store the vehicle drove very slowly and then a huge plume of black smoke discharged from the rear and front of the vehicle. The car stopped on an entrance ramp and would not start again. I had the vehicle tow on a flat bed tow truck to a vehicle repair shop in our hometown. This was on a Tuesday after normal business hours. The following morning I took the key to the shop and explained what happened. The shop called me later the same day and told me the engine was blown and not salvageable that there was a hole in the engine. I am in the process of looking for a new car due to the unreliability of installing a rebuilt engine. There have been several documented cases of KIA engine failures. I do not know if this has been reported, but I would like a record of this failure reported and documented. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11620038,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2024","dateComplaintFiled":"10/16/2024","vin":"5XYPG4A35HG","components":"ENGINE","summary":"My vehicle has a 2.4l GDI engine that is excessively burning oil. I burn 2 qts every 1000 miles. I took it to the Kia dealership since I\u2019m still under warranty and they refused to do an oil consumption test. They want 3k miles worth of readings and it will put me over the 100k warranty. I was instructed to keep putting oil in my car and eventually the engine will die. When I asked they told me it will lose power when I\u2019m driving. I\u2019ve done a lot of research and I don\u2019t understand how a vehicle that may stall out on a highway, and potentially cause a car crash, is safe. I am shocked and appalled. The oil consumption has rapidly increased and it\u2019s not safe to be driving with these engines.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11619634,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2024","dateComplaintFiled":"10/14/2024","vin":"5XYPG4A38HG","components":"ENGINE","summary":"On February 13th, while driving from a restaurant to our residence with our children, the vehicle experienced a complete shutdown, accompanied by an engine failure alert. This incident posed a significant safety risk to both myself and my children, necessitating that we push the vehicle to a safe location.  Subsequently, the vehicle was towed to a KIA dealership for diagnostic evaluation. It was determined that KIA had previously misdiagnosed the issues with the KIA Sorento, and it was confirmed that the engine required replacement, after several tests. Prior to this incident, the engine exhibited symptoms of excessive oil consumption and irregular jerking. Despite multiple visits to the KIA service center, we consistently received inaccurate diagnoses.   Most recently, the vehicle ceased operation once again, and I have been informed that the engine wiring harness is compromised. However, KIA has declined to acknowledge responsibility for this issue.  KIA has been the subject of prior reports regarding engine failures and refrains to replace the engine or the harness .","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11619511,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2024","dateComplaintFiled":"10/12/2024","vin":"5XYPGDA59HG","components":"ENGINE","summary":"While driving on the interstate i starting hearing a rattling/slapping like noise that I originally thought was outside my car. It was a soft sound but there wasn't any change in performance and no lights came on. I was in the middle of no where so I drive the additional 20 miles and pulled off into town. The sound seemed louder but still no lights appeared on the dash but as I accelerated from a stop light to pull off and see what may be going on, my car engine died, immediately lost power steering and brakes were difficult to push, the battery light came on then the check engine light and oil light came on at the same time. I was able to pull into a parking lot by coasting in and had my car towed. All illumination lights worked outside and in and the tow truck driver tested my battery and it was fully charged. My motor seized. This is a class action suit for other engines in this model car but not this one even though it's doing the same thing. This could have been dangerous had the motor seized at a higher speed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11619087,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2023","dateComplaintFiled":"10/10/2024","vin":"5XYPG4A32HG","components":"ENGINE","summary":"Excessive oil consumption, and I can\u2019t believe this is not a recall because this is a known problem with Kia and Kia knows this!!! My oil light came on when I literally had no oil in my vehicle, took it to the Kia dealer and i basically got the run around because they want you to jump through hoops to figure out what\u2019s wrong with it even though they really know what\u2019s wrong !!! They have a bunch of Kia\u2019s out back waiting for new engines when I was there, I have no warranty on my vehicle except for the extended warranty because I bought out right, it came as is no warranty, I\u2019m on disability so I barely drive it now because of the oil consumption and don\u2019t know what to do or go about this, it has 71,000 miles on it, I\u2019ve read thousands of stories online about this same exact thing, how is there not a recall or something not being done about this???","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11618414,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2021","dateComplaintFiled":"10/07/2024","vin":"5XYPGDA31HG","components":"EXTERIOR LIGHTING","summary":"When in auto-mode, the headlights randomly just turn off while driving which is a huge safety risk.  This has been happening randomly every once in a while since at least 2021. It seems to be happening more often now.  Also, the taillights are randomly turning on at night when the car is off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11618431,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2024","dateComplaintFiled":"10/07/2024","vin":"5XYPGDA39HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"I was driving down an interstate when my check engine light came on and began to flash. The car then began to shake violently. I was able to pull it into a parking lot successfully. There was a smell & it felt hot.  During my routine oil changes, the shop had notified me a couple of times that I had low oil.  No low oil lights or any other warnings ever came on my dashboard to say I was having issues until that day.  I had it towed to a local dealership on 09/29/2024z Local Kia dealership confirmed on 10/04/2024 that the whole engine needs replaced.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11617826,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/03/2024","vin":"5XYPGDA39HG","components":"FUEL/PROPULSION SYSTEM","summary":"Oil consumption is astronomical. I have burned through 15 quarts of oil in 3,000 miles with no other obvious issues with the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11617970,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"10/03/2024","vin":"5XYPG4A3XHG","components":"EXTERIOR LIGHTING","summary":"While I was driving at night, my headlights would turn completely off. Sometimes it would happen when I turned my blinkers on, sometimes when switching from high to low beam, and sometimes totally randomly. Lights were set to AUTO at the time. It\u2019s been extremely dangerous because most of the time I\u2019ve been driving on dark county roads. Have not taken it to a shop yet was trying to self diagnose the problem first. Found information online that this has been a common occurance with Kia Sorentos. No warning lamps light up.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11616113,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2024","dateComplaintFiled":"09/24/2024","vin":"5XYPGDA5XHG","components":"ELECTRICAL SYSTEM","summary":"When the headlights are in auto mode, they turn off and on sporadically.  There are times that the car is not even on and the light turn on and I have to  manually turn the headlights off.  This has been ongoing for months.  I've reported the issue to before to the dealership but they could not find any malfunction.  This morning, I was driving with my lights on (not auto mode), and when I would use the turn signal (left and right), the lights would turn completely off and come back on.  This new problem has been occurring off and on for about a week.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11615425,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2024","dateComplaintFiled":"09/19/2024","vin":"5XYPGDA39HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11614858,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2024","dateComplaintFiled":"09/16/2024","vin":"5XYPG4A30HG","components":"EXTERIOR LIGHTING","summary":"When in \"auto\" mode for headlights, the lights occasionally turn off while driving. I have to switch to \"on\" to get them to work again. Very dangerous obviously.  Also, sometime the lights do not turn off, or turn on in the middle of the night when the vehicle is parked. Again, this is while in \"auto\" mode.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11614561,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2024","dateComplaintFiled":"09/14/2024","vin":"5XYPHDA55HG","components":"ENGINE","summary":"Vehicle over heated on vacation trip. Had mechanic check out vehicle to get it moving again. They removed the thermostat in hopes of a stuck thermostat. Once we arrived at our vacation house I set up appointment with KIA dealership to have them make repairs. I informed them that the thermostat was removed. They came back with it having a blown head gasket and it needed engine replaced. It took them 3 weeks to replace engine by that time we had to rent a vehicle and go back home. I had to pay over 1000 out of pocket for the temp repair, rental, and to have the vehicle shipped back to my home. Finally got the vehicle back and the check engine light was on and it was running rough. It would not reach operating temp. I knew that they must have not put a thermostat on with the new engine. Took it to my local dealership with the issue. They charged me 295 to tell me that it was a issue with the thermostat. They wanted 360 to put a thermostat in it. I declined. I put the new thermostat in and that took care of the check engine light and coolant temp problem but it is still leaking coolant and runs rough. I spoke with KIA and they are unwilling to help. They said the replaced the engine but the thermostat is not covered. That is like saying we replaced the engine but the coolant that leaked out is not covered so we won't replace that.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11614172,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2024","dateComplaintFiled":"09/12/2024","vin":"5XYPGDA32HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"This 2017 Kia Sorento is using an excessive amount of motor oil and looking online regarding this issue, there have been many complaints about this. The vehicle has just over 61K miles. The engine light came on (9/10/2024) and we pulled over. Unsure of what to look for, I checked the oil level and there was barely any oil on the dip-stick. The oil was changed this past May (2024) and should not be using this much to where its not registering. There doesn't seem to be any recalls for this but only complaints from other owners and not much help from KIA Corp. I'm not sure if there's any recourse here.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11613698,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2024","dateComplaintFiled":"09/10/2024","vin":"5XYPG4A3XHG","components":"STEERING,VEHICLE SPEED CONTROL,ENGINE","summary":"Car was burning oil rapidly. While driving heard loud noises, shaking, smoke started coming through vents and car turned off. Kia is stating that there are many recalls on vehicle, but the only recall I received is for a tow hitch. I don't have a tow hitch. Very dangerous if I was going somewhere with a higher speed limit. Kia dealership is saying corporation won't offer extended warranty due to recalls not being completed. Again the only recall is for a tow hitch. Kia dealership has quoted me over $10000 to fix a vehicle that is suffering from known manufacturer failures.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11611556,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2024","dateComplaintFiled":"08/29/2024","vin":"5XYPG4A33HG","components":"EXTERIOR LIGHTING","summary":"Over the past couple of months my headlight are shutting off while driving at night. They don\u2019t come on when I start the car some nights. When they shut off it\u2019s hard to get them to turn back on. I\u2019m twisting the knob multiple times to get them back on while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11611719,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2024","dateComplaintFiled":"08/29/2024","vin":"5XYPKDA5XHG","components":"EXTERIOR LIGHTING","summary":"The stalk appears to be failing, specifically when lights set to auto. The most alarming aspect of this issue is when head (and maybe tail) lights go out entirely while driving [at night]. This has happened several times, at various speeds, drive times, vehicle occupancy, etc. Additionally, the head and tail lamps will turn on randomly when the car is off and locked. This can happen both hours or days after parking and has been the cause of replacing two batteries within two years.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11611134,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2024","dateComplaintFiled":"08/27/2024","vin":"5XYPG4A55HG","components":"ENGINE","summary":"On August 26, 2024, my Kia Sorento failed to start.  While driving it, the vehicle started to make a noise so we pulled off the road and shut it off.  When we tried to restart it, it made only clicking noises but would not start.  There were no warning lights indicating any issues; no oil light, no check engine light, nothing.  It ran fine the day before, the last oil change was May 1st and the vehicle was running fine.  When the vehicle arrived at my house we checked the oil, and there was barely any oil in the car - we put oil in it and tried to restart it, but it failed to start - only clicking noises.  I recently put a brand new battery in it.  If the indicator warning light would have been working as it should have been, I would have known the oil was low.  I saw no leakage anywhere that would have indicated a problem - now I have no running vehicle.  The Kia is our only means of transportation for me and my family.  After much research, I have found other Kia Sorento owners with the same engine and indicator light issues.  I am seeking resolution to this problem as soon as possible.  I am the original owner of this vehicle and I've never had any issues until now.  Please provide assistance as soon as possible.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11610792,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2024","dateComplaintFiled":"08/26/2024","vin":"5XYPHDA12HG","components":"EXTERIOR LIGHTING,INTERIOR LIGHTING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the interior lights and headlights turned off and turned back on without driver's input. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 104,082.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11610601,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2024","dateComplaintFiled":"08/24/2024","vin":"5XYPGDA53HG","components":"STEERING","summary":"The power steering system has randomly gone out. This occurs at random times when I\u2019m driving. Once I was backing out of somewhere and the power steering light came in, while I was in the middle of the street blocking both sides. I had to turn my car off and restart it. I am put at risk because of my inability to turn at random times. This puts others at risk too when I can\u2019t turn/ move my steering wheel properly. I\u2019ve been desperately trying to get my car looked at but I keep getting the run around that they can\u2019t check what the codes are on the car because the lights on the dash turn on and off. There were no warning signs. The car is managed well and kept up with. This started randomly when driving and turning into a parking lot, causing me to almost hit cars and large rocks. The car has been fine until now.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11610508,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"08/23/2024","vin":"5XYPHDA5XHG","components":"FUEL SYSTEM, GASOLINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 064. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11610048,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2024","dateComplaintFiled":"08/21/2024","vin":"5XYPGDA31HG","components":"STEERING","summary":"Steering motor and controller failed at 53000 km .  The steering light and traction control came on and no power assist to the steering in any way . It requires considerable force to turn the steering wheel. Took it to a certified KIA dealer and was told the steering motor and controller needs to be replaced. KIA CANADA refused to fix this issue insisting that the warranty is for 5years or 100,000 km.(bought brand new ,single owner) I do understand the business part and I will take my business elsewhere in the future. Consumers should be aware that such a critical part of their vehicle can fail with no warnings whatsoever. Imagine driving on the highway and your steering fails....","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11609167,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2024","dateComplaintFiled":"08/17/2024","vin":"5XYPK4A58HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"I was driving down the highway at night and out of nowhere my head lights turn off. Leaving me and my daughter driving blind going 60 mph. Prior to that on the same night, I picked her up from work I was turning out of the parking lot where she works and the same thing happened but very quickly corrected itself. The area was lit up so it wasn't as noticeable. This is a very dangerous problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11608340,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2024","dateComplaintFiled":"08/13/2024","vin":"5XYPG4A31HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact heard a loud knocking sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 111,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11608377,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2024","dateComplaintFiled":"08/13/2024","vin":"5XYPHDA53HG","components":"EXTERIOR LIGHTING","summary":"My 2017 Sorento has been having issues with the headlights for the past 6 months. I keep them on auto mode and half of the time they don't turn on until I click them to \"on\" and switch them back to auto. There have also been a handful of times where my headlights turn off while driving. This is absolutely unacceptable and extremely unsafe. This needs to become a recall before someone is seriously injured, or dies.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11607587,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2024","dateComplaintFiled":"08/09/2024","vin":"5XYPG4A38HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Car turned off when making a full and complete stop. Would burn oil faster than usual. Car does not stay on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606914,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2018","dateComplaintFiled":"08/06/2024","vin":"5XYPH4A59HG","components":"UNKNOWN OR OTHER","summary":"The component failure appears to be a latent defect in the painting process. The color is Snow White Pearl. It is bubbling up and delaminating in two places. It was first noticed at about 6 months and about 6000 miles after purchase. The dealer was contacted, and they said they had never heard of any paint problems on my type of vehicle. This was unbelievable because of the numerous complaints i have read about. They offered no other information other than to contact KIA customer-care, which I did.    KIA customer care said there is nothing they can do because it is out of warranty, but they will report the issue to KIA corporate.     Lots of Complaints on the internet, and a class action suit in CA. The case is US District Court for the Central District of California Case number 8:16-CV-00593-BRO-PJW.    Hopeful that you will hold KIA accountable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606393,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2024","dateComplaintFiled":"08/05/2024","vin":"5XYPG4A39HG","components":"ENGINE","summary":"Cylinder #1 exhaust valve burnt","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606481,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"08/05/2024","vin":"5XYPGDA39HG","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH at night, the headlights briefly became inoperable. After several attempts at turning the switch off and on, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 96,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606325,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2024","dateComplaintFiled":"08/04/2024","vin":"5XYPGDA3XHG","components":"ENGINE","summary":"We were driving on  the highway and the engine started to shudder and the check engine light came on.  We pulled off and had the car towed to a Kia dealership.  Their report indicated that cylinder #3 had a burnt valve caused by excessive heat and there was scoring on the cylinder wall.  They deemed it a total engine failure and quoted us a new engine for $9800!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606328,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2024","dateComplaintFiled":"08/04/2024","vin":"5XYPH4A54HG","components":"EXTERIOR LIGHTING","summary":"Driving 70mph, driving lights completely shut off. I was going straight with a car in the distance nobody behind. If my wife and kids were driving that would have been scary.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606357,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2024","dateComplaintFiled":"08/04/2024","vin":"5XYPHDA17HG","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"The headlight setting randomly changes from \u201cAuto\u201d to \u201cOff\u201d without any operator input. This happens roughly every fourth drive.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11606164,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2024","dateComplaintFiled":"08/02/2024","vin":"5XYPKDA58HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while pulling out of a parking lot, at an unknown speed, the oil warning light illuminated. The contact was informed by her brother that there was no oil in the vehicle. The contact stated that oil was added to the vehicle. The oil and engine coolant system had been detected, and a full system check message was displayed on the navigation system. The vehicle was taken to the local dealer, where it was determined that an oil consumption test was needed and to drive the vehicle for 1,000 miles, repeat the process, and then perform a leak-down test. The vehicle was not repaired. The mechanic informed the contact that there were too many fault codes, and the vehicle was not drivable. The manufacturer was contacted and opened a case. The failure mileage was approximately 97,150.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11603995,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2024","dateComplaintFiled":"07/23/2024","vin":"5XYPH4A11HG","components":"FUEL SYSTEM, GASOLINE,EXTERIOR LIGHTING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, an audible message indicated that there was engine failure, and the infotainment screen displayed the option to send an engine failure report. The vehicle then shuddered and made an abnormal sound. The contact turned off and restarted the vehicle, but the abnormal sound persisted. The vehicle was shaking, and the contact detected an abnormal odor inside the vehicle. The contact parked and turned off the vehicle. Additionally, the headlights failed to illuminate while driving at night. The vehicle was towed to the dealer, where it was diagnosed with multiple cylinders misfire. The dealer determined that the spark plugs and headlights needed to be replaced, as well as an induction cleaning and oil change. The dealer replaced the spark plugs and headlights but discovered that the fuel pump was leaking fuel into the engine. The contact was informed that the fuel pump needed to be replaced. The contact declined to have the induction cleaning, the oil changed, or the fuel pump replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline) and Technical Service Bulletin: 073 (Ball Joint Replacement); however, the VIN was not included in the recall and the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11603698,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2024","dateComplaintFiled":"07/22/2024","vin":"5XYPKDA52HG","components":"EXTERIOR LIGHTING","summary":"The lights go off on their own while driving. The lights go on on their own while parked and off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11603524,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2019","dateComplaintFiled":"07/20/2024","vin":"5XYPG4A34HG","components":"UNKNOWN OR OTHER","summary":"I am writing to formally lodge a complaint regarding a significant issue with the paint on my 2017 Kia Sorento. The vehicle, which is painted in Snow White Pearl, has been experiencing rapid and extensive paint peeling, a condition referred to by body shops as \u201cdelamination.\u201d  The paint began peeling in small areas however, the peeling has rapidly progressed, affecting larger sections of the vehicle. This issue is not only unsightly but also raises concerns about the potential for rust and other damage to the vehicle\u2019s body.  I have taken the following steps to address this issue:  1. Documented the progression of the paint peeling with photographs, including dates and mileage. 2. Consulted with multiple body shops, all of which have confirmed that the issue is delamination and have provided estimates for repair. 3. Contacted my local Kia dealership, which informed me that the vehicle\u2019s paint warranty had expired and offered no assistance.  Given the widespread nature of this issue among Kia Sorento owners, particularly those with the Snow White Pearl paint, I believe this is a manufacturing defect that warrants investigation. I urge the NHTSA to look into this matter and consider initiating a recall to address the paint delamination problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11603567,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"07/20/2024","vin":"5XYPG4A38HG","components":"SERVICE BRAKES","summary":"The speed sensor that works with traction  control /stability and abs has malfunctioned twice and has had to be replaced and 2 seperate occasions. The first time was when it only had 22,000 miles on it so that leads me to believe it is a malfunctioning part. Our abs and traction control do not operate properly and is ridiculously expensive to fix. Both lights are on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11603163,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2018","dateComplaintFiled":"07/18/2024","vin":"5XYPH4A5XHG","components":"STEERING","summary":"The steering wheel/ column gets stuck like sticky as other call it, other owners have the problem my car is new 2017 Kia sorento just with 69k miles on it and turning the wheel gets hard where the point I put force I over turn and my car turns to much close to hitting other cars I don\u2019t drive it because the wheel/column sticks to much and it gets worse and worse when I drive it Time to time it needs to become a recall because other sorento owners are having the problem","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11600668,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2024","dateComplaintFiled":"07/10/2024","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Bought car from Bill bird kia in panama city Florida with 38k miles and at 41k miles we went for oil change the oil was extremely low and from that day we have kept record of every oil  change 1k miles into every oil change the oil is gone and was told kia won't reach engine until the engine blows up so with 115k miles on it kia diagnosed our engine with cylinder #1 low compression due to lack of oil and it was not time for a oil change.. kia has refused to replace the engine. So I have had to spend 4950.00 on a remanufactured engine plus paying 2000.00 for labor","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11600276,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2023","dateComplaintFiled":"07/08/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"My Kia has been burning oil for about a year. My local Kia dealership was unable to verify if I had a warranty since I didn\u2019t purchase it from them. I had to start going to Jiffy Lube for my oil changes since they offer free top off service because I was spending $15 every week to add oil to my engine. Currently, my engine light is constantly illuminating even with oil, change, maintenance and top offs.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11597763,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2024","dateComplaintFiled":"06/29/2024","vin":"5XYPHDA14HG","components":"UNKNOWN OR OTHER","summary":"I have a 2017 Kia Sorento and I have been having problems with the turbo, in the 7 years I have had it they have replaced the turbo twice and now this would be the third time. Every job done has been at the Kia agency I bought it which means this is definitely a manufactured problem. At the dealership the three times I have taken it they have told me the turbo fell off and it damaged other things, including the engine. My safety was at risk because my car broke down in the middle of driving it started to slow down and would not go up hills which could have caused an accident. The problem has been confirmed with the dealership service center all 3 times and they offered to replace it at no cost the first two times and now they are requesting I pay for it. The vehicle has not been inspected by the police or insurance, all 3 times I have taken it for service has been at the Kia dealership where I bought it from. There was no warnings no lights nothing, it just started doing a weird sound like it was being forced too much and it started slowing down.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11597316,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"06/27/2024","vin":"5XYPGDA5XHG","components":"ENGINE","summary":"The component That failed. Was the engine the engine blew at 120ish thousand miles. The problem has been taken to a dealer as well as an independent service station. Both confirmed that the engine blew because one of the Pistons exploded. Both confirmed that there is no reason for this. Other than it seems the oil thing did not ever tell anyone that the oil was running. There was no warning. No systems that came up nothing. We were driving and it lost power. I have spoken to Kia. I have spoken to the dealership I bought it from. Both have confirmed that Kia is known to have these issues with their engine but they are not doing a recall because it would be too expensive. When I spoke to Kia they told me that because my Kia specifically wasn't in the engine recall, I was out of luck. I still have it and they are welcome to inspect it. I have been holding out Hope that there is a recall because I spent my livelihood on this to give my kids a car. I had it for 2 years. It was maintained like a baby but because it's over 120,000 MI they will not do anything. I do have some paperwork I can send later if you'd like? It will take a bit to pull it out","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11596877,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2022","dateComplaintFiled":"06/26/2024","vin":"5XYPHDA55HG","components":"UNKNOWN OR OTHER","summary":"12/30/23 our home burned down, and our children were almost killed by a fire. It started from my KIA Sorento, starting on fire at random. Several hours after it was parked in our garage. Looking at security camera it started in rear of vehicle. Upon further investigation finding out that we were was supposed to have been sent a notice warning us of the recall for the trailer hitch. Never received notice. I have been the only owner of that vehicle. In dec of 2023 our local dealership (where I purchased) called and inform me know of the recall. To date no resolution has been made.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11595231,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2024","dateComplaintFiled":"06/19/2024","vin":"5XYPGDA5XHG","components":"EXTERIOR LIGHTING","summary":"While driving after dark with the auto lights engaged, my headlights suddenly turned off.  When I turned the knob on the light switch they came back on and I continued to drive.  A short while down the road this happened again.  At this point I turned the auto lights off and just ran them in manual on mode.  No further incident with them in manual.  This has now happened on several occasions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11595256,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2024","dateComplaintFiled":"06/19/2024","vin":"5XYPGDA37HG","components":"ENGINE","summary":"Engine seized","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11594792,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2024","dateComplaintFiled":"06/17/2024","vin":"5XYPG4A38HG","components":"UNKNOWN OR OTHER","summary":"The paint I'd peeling off the hood.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11593520,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2024","dateComplaintFiled":"06/10/2024","vin":"5XYPKDA55HG","components":"EXTERIOR LIGHTING","summary":"1) The headlights will turn off while driving when the headlight switch is \"automatic.\"  2) The headlights and taillights will illuminate after leaving and locking the vehicle leading to a completely drained battery.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11593083,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"06/07/2024","vin":"5XYPG4A32HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11593149,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2024","dateComplaintFiled":"06/07/2024","vin":"5XYPHDA59HG","components":"ENGINE","summary":"No oil with no idication and no warning light. Extremely rough idling stalling possible complete engine failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11591998,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2024","dateComplaintFiled":"06/02/2024","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"I have owned this KIA for 2 years and put 7000 miles on it. It has excessive oil consumption, currently using 1.5qt of oil every 200 miles. I have had 2 engine flushes and switched to Mobil 1 synthetic oil. KIA dealerships as well as KIA CORP have told me they will do nothing until the engine seizes and then it may or may not be repaired. I am the parent of 5 adopted special needs medically fragile children who should this vehicle seize and catch fire would perish in a burning vehicle. The dealership has told me to \"drive it like I stole it and let it blow\" I tried to trade out of vehicle and the dealerships call it a \"COVID CAR\" when the could charge excessive prices for used cars. I owe $21k on the vehicle.  Owned 2 years and put 7000 miles on it and they will give me $8k for a trade. NOBODY wants it. I rely on transportation to get my medically fragile children safely to doctors and hospitals. I have all service records since I have had the car but no records from previous owner. Please tell me if there is a way you can help me. [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11591719,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2023","dateComplaintFiled":"05/31/2024","vin":"5XYPGDA30HG","components":"ENGINE","summary":"Engine Knocking, all spark plugs cracked, burning excessive oil.  Very dangerous for myself, passengers, and all on the road.  In Feb 2023  was on NY interstate when vehicle shacked violently and I started losing control.  Luckly, I was able to bring the vehicle safely to the side of the road and wait for it to be towed to Kia dealership.  This problem was confirmed and reproduced by the Kia Kingston NY dealership. They just said it was the spark plugs and everything was ok.    It was inspected by dealership.  They said no major engine issues, but the car keeps getting worse.  Now it's having an engine failure code of values misfiring.  It's nowhere to be safe to drive now.    No warning lights when engine knocking happend and lost control of vehicle in Feb 2023.  Oil light turned on due to excessive burn just a few days after an oil change.  Check engine light turned on for values misfiring.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11591073,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"05/18/2024","dateComplaintFiled":"05/28/2024","vin":"5XYPG4A34HG","components":"AIR BAGS","summary":"The contact owned a 2017 Kia Sorento. The contact stated that while driving at approximately 20 MPH, another vehicle t-boned into the driver\u2019s side between the front and rear drivers' side doors. The contact mentioned that the other driver failed to stop at the red light which caused the collision. The air bags in the vehicle failed to deploy correctly. The contact sustained knee, back, and shoulder injuries. The contact's wife sustained a concussion and the daughter sustained bruises on the shoulders caused by the seat belt. Medical attention was required. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11591173,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2024","dateComplaintFiled":"05/28/2024","vin":"5XYPHDA59HG","components":"ENGINE","summary":"Driving down interstate with cruise control at 75 mph. Car suddenly started decelerating, causing a hazard attempting to get to the shoulder.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11589057,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"05/16/2024","vin":"5XYPG4A51HG","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the steering wheel momentarily became stuck while turning or attempting to switch lanes. The vehicle was taken to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 132,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11588629,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"05/14/2024","vin":"5XYPG4A54HG","components":"UNKNOWN OR OTHER","summary":"This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11588404,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2024","dateComplaintFiled":"05/13/2024","vin":"5XYPG4A31HG","components":"STEERING","summary":"The steering wheel sticks and has to be forced out of the stuck position.  Not a safe situation if it gets worse.  If it sticks for good I could be driving into the ditch or into the path of an oncoming car.  I hear the steering column has to be replaced.  It has been doing his for the last year.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11586645,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2024","dateComplaintFiled":"05/02/2024","vin":"5XYPK4A54HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while his son was driving 70 MPH, the vehicle stalled, lost motive power, and failed to exceed 40 MPH. Several unknown warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11585681,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2024","dateComplaintFiled":"04/28/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work.  Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11585561,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2024","dateComplaintFiled":"04/27/2024","vin":"5XYPK4A50HG","components":"ENGINE","summary":"Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the  dealership.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11583520,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2024","dateComplaintFiled":"04/17/2024","vin":"5XYPG4A37HG","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times  driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day.  Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In  kia dealer shop since 04/05/2024.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11582581,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2024","dateComplaintFiled":"04/12/2024","vin":"5XYPGDA52HG","components":"ENGINE","summary":"While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11582434,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2023","dateComplaintFiled":"04/11/2024","vin":"5XYPGDA39HG","components":"STEERING","summary":"Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds.  The wheel gets stuck in certain positions and then over exerts when you turn the wheel back.  Overall, the steering wheel feels unstable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11582164,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2024","dateComplaintFiled":"04/10/2024","vin":"","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11582222,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2022","dateComplaintFiled":"04/10/2024","vin":"5XYPG4A32HG","components":"SEAT BELTS","summary":"Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost.  To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11581875,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2024","dateComplaintFiled":"04/09/2024","vin":"5XYPGDA53HG","components":"ENGINE","summary":"Smell of oil burning on exhaust manifold. Inspected by dealer service and found oil leaks at head gasket at rear cylinder bank. Dealer service instructed me not to drive vehicle any further and provided a loaner vehicle.   Continued driving with oil leak could have resulted in engine fire. Vehicle is not drivable at present and is at dealer awaiting repairs.   I am in possession of a letter from Kia to owners of these vehicles that the head gaskets are a known issue and Kia has extended the warranty on this engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11581073,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2022","dateComplaintFiled":"04/04/2024","vin":"5XYPGDA38HG","components":"SUSPENSION,UNKNOWN OR OTHER,ENGINE","summary":"I purchased 2017 Kia Sorento in 2020.  I have to put 2 quarts of oil in it once a week.  I noticed it around 2022. I get the oil changed on the regular. The engine is starting to rattle, and my oil light does not indicate when the oil is low.  So, I have to check it constantly.  The under-carriage rattles excessively.  I've taken the suv to dealership and they are telling me that they cannot find anything wrong with it. I am at a loss. Plus, I am still paying a note on the suv.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11580549,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2024","dateComplaintFiled":"04/01/2024","vin":"5XYPG4A38HG","components":"ENGINE","summary":"The knock sensor/glow circuit relay failed The car stopped accelerating on the freeway with me and my family in the car.  The car was serviced at a Kia dealership and they confirmed that it was the knock sensor which is on recall just not for my cars year. There was no symptoms or warning signs or problems prior to the failure. It happened on the spot.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11580080,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2024","dateComplaintFiled":"03/29/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"I purchased a 2017 kia sorento in 2017.  Moved to mississippi in 2018.  Never received a recall notice on the engine of my car.  Engine blew last month for the exact reason of the recall.  Mechanic had to inform me of the recall.  Kia is not honoring the recall or the warranty.   They are wanting to charge me for any work.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11579332,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2024","dateComplaintFiled":"03/25/2024","vin":"5XYPKDA57HG","components":"UNKNOWN OR OTHER","summary":"On January 26th, 2024, the 2017 Kia Sorento was parked outside in an uncovered parking lot (in the rain) for about 8 hours with the ignition off when suddenly the tow hitch harness caught fire and I saw the smoke coming from the car. The fire department was called and we were able to put the fire out with a fire extinguisher before they arrived. Once they arrived, I notified the fire department of the open recall and they were able to pull the fuse to reduce the risk of future fires.  I had been into the dealership since the recall was announced and had numerous services performed, but they did not remove the fuse at that time. I had also called a local Kia dealership in December about having the recall remedied, but they were unable to fit me in until mid February.  After the fire was extinguished and the fuse had been pulled, I had the vehicle towed to the nearest Kia dealership and contacted them. Since then, the dealership has indicated they cannot work with me and I must work through corporate Kia, but they have not been forthcoming about fixing the recalled issue, repairing the fire damage, or returning my car for   nearly 60 days now. I have been back and forth with both email and phone calls with Kia and still haven't even received a date I can expect my car back or information about a loaner/rental car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11579088,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2023","dateComplaintFiled":"03/23/2024","vin":"5XYPGDA53HG","components":"ENGINE","summary":"While driving our 2017 Kia Sorento, it began exhibiting power struggles. Something was just wrong, but we didn't know what. There were no signs on the dashboard. No sensors, symbols, lights, no sounds, no leaks, nothing. Figuring it was just our imagination or whatever, because we continually have issues with this vehicle, we continued driving (looking back at it now, we know it wasn't as powerful as it should have been). One day we start it up and it begins knocking, and viciously. Checking the oil, we notice it's dry. Bone dry. We were terrified at that point because we know, that's not a good sign. We take it to diagnosed (700$) to be told the engine is seized, a rod in the engine is bent and put a hole in the engine. Oil and fluids everywhere.   Like I previously stated, there were no signs. No symptoms. Nothing to question. The oil was seeping through the system and going out my exhaust.   My car is still under a loan. It was only 6 years old when it experienced engine failure and completely died (won't even start). 146K miles.   I now have to spend thousands if I want to continue owning this vehicle. It breaks my heart.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11578349,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"03/19/2024","vin":"5XYPGDA54HG","components":"STEERING","summary":"The steering has at times become sticky for lack of s better term.  Turning the wheel, even slightly, feels hard to turn and then will release and cause slight over-correcting.  It feels like something is preventing the steering column from turning and then it will let go and turn freely. When this happens it will happen repeatedly on the same outing and is not just a one time occurrence.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11577409,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2024","dateComplaintFiled":"03/14/2024","vin":"5XYPG4A37HG","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"On March 14, 2024 at approximately 11:40, while driving on a private driveway, which had no other cars or pedestrians on or near it, my vehicle performed its own emergeny braking effort to bring the car to a stop.  The standard KIA Emergency Braking warking text displayed on the dashboard declaring the incident.  However, no other vehicles or pedestrians were in hundreds of feet of the vehicle or presented a potential obstical that may be crossing in front of the vehcile.The car was traveling approximately 25 MPH and came to a complete stop.  It felt as though the engine had frozen and all the wheels locked.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11577457,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2023","dateComplaintFiled":"03/14/2024","vin":"5XYPK4A55HG","components":"STEERING","summary":"When driving my Kia the steering wheel is sticking. At first it was just ever now and then. But now it it\u2019s happening everyday. There is a recall for 2018 models doing the same thing. I pretty sure this is the same part and should be covered under the recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11577129,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2023","dateComplaintFiled":"03/13/2024","vin":"5XYPH4A16HG","components":"ENGINE","summary":"Me and my family were traveling on the interstate on a rainy December 10, 2024 and my engine started to lose power. I was driving approximately 75-77 mph when my car started losing power. No lights or warnings! I tried to give more gas but nothing happened. It then started to jerk as it was still losing power. I was able to safely exit the highway before the vehicle completely stopped. I tried to restart the car but it wouldn\u2019t stay on. By then the engine light was on. I was 50 miles from home and had to call a tow truck to pick up the vehicle as well as a family member to pick us up from the side of the interstate. The vehicle was towed 50 miles to my local mechanic. On that Monday, he checked the Sorento and told me the motor was gone! He stated he could tell by the spark plugs that it had been burning oil. This was a total shock being that I had previously taken my vehicle to the Kia dealership in June of 2023 because the car was burning oil. I had checked my vehicle in between services to find out no oil was in it. The Kia dealership performed an oil consumption test. Their findings were there wasn\u2019t anything wrong with the rate the vehicle was burning oil. Which now I  find hard to believe once the engine failed. I had purchased the extended warranty which covered me until 100,000 miles. Of course my engine failed at 100,399. But I feel those extra 399 miles were from taking my vehicle back and forth to the Kia dealership for the consumption test which obviously they didn\u2019t perform correctly or just didn\u2019t want to admit it was something wrong because I live approximately 75 miles from the dealership. Kia is supposed to be the best but I definitely think otherwise after this. After calling Kia they were no help and this seems to be a common issue with 2017 Kia Sorentos.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11576976,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2024","dateComplaintFiled":"03/12/2024","vin":"5XYPG4A37HG","components":"ENGINE","summary":"I lost power from the engine while going up a mountain in Georgia.  Thought we were going to run off a cliff due to engine failure.  We were at about a 45 degree incline going up a mountain.  Car stopped due to loss of compression. Family of 3 were 6 feet from edge of cliff when this happened.  If breaks failed we would have crashed for sure down the cliff.  Total loss of power.  It was misfiring per Service department at Halls Service Center in Knoxville , Tn said,   Compression in 2 and 3 cylinders were at 60 and 90 PSI.  1 and 4 compression were at 115 and 150.  Car is drinking oil like water.  Regular maintenance was always completed. Car is available for inspection if needed. I did get a check engine lite on my dash but only after the incident.  Other than what the auto service department mentioned above no one else has inspected the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11575962,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2024","dateComplaintFiled":"03/07/2024","vin":"5XYPGDA58HG","components":"AIR BAGS","summary":"The airbag light stays on and the Tunersville NJ dealership charged me $169 for a diagnostic of the problem.  The error code was a B1448 OC sensor MAT defect and they need to replace the cushion because the Occupant Detection System (ODS) Sensor Pad is located inside the seat and quoted me around $2000 to replace it. I was told by the dealership that if the passenger mat detection is not working then the airbag will not work if an accident happens.  I found that Kia Sorento from 2011- 2015 has the same issue and the company replaced it without a charge and extended the warranty for this airbag sensor to 15 yr with unlimited miles. This is a known defect for Kia corporation and they don't address this issue until somebody gets hurt in an accident and the airbag malfunctions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11575715,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2024","dateComplaintFiled":"03/06/2024","vin":"5XYPHDA16HG","components":"ENGINE","summary":"January 14, 2024.  I was driving on the highway, up a mountain, when the engine abruptly failed.  All dashboard lights came on, including the check engine light.  My safety, and the safety of those driving near me, was put at risk because of the sudden decrease in speed. When the car was inspected by a Kia dealership, they confirmed it needed a new engine, but that the engine was not covered, even though there is a long history of these engines failing and needing replacement.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11575584,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2024","dateComplaintFiled":"03/05/2024","vin":"5XYPGDA39HG","components":"ENGINE","summary":"Engine uses 1 extra gal\u00f3n of oil in between oil changes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11575291,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2024","dateComplaintFiled":"03/04/2024","vin":"5XYPGDA55HG","components":"ENGINE","summary":"No codes/lights or warnings. Engine started making loud clinking sound randomly, then smoke and car was disabled with oil and metal pieces everywhere in the roadway. Only then was there an engine light on the dash.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574985,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2024","dateComplaintFiled":"03/01/2024","vin":"5XYPK4A5XHG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"I purchased a my 2017 Sorento, it had 40,000 miles, it had a knock to it when I would first get started in the morning, took it to get check twice, told nothing was wrong, at 59,700 I took back and it needed a new transmission, then at 98,000 it needs another transmission, so after two transmission, plus changed 6 fuel injectors, all new spark plugs, now the engine is gone. I also have a 2014 Sorento that\u2019s still rolling and never needed any major work. This car has been problems since I purchased it. It has to be a recall on this car. Something is not right. It\u2019s sitting in the shop again and I can\u2019t afford to fix it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574675,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2024","dateComplaintFiled":"02/29/2024","vin":"5XYPH4A58HG","components":"ENGINE","summary":"Vehicle has 108k miles.  While driving the vehicle, a knocking noise from the engine began and I immediately pulled over.  Vehicle was found to be low on oil and required 3 quarts of oil to get it to acceptable level on dipstick.  Knocking noise continued after adding oil.  Called dealership and they stated that it could be driven in since there had not been any check engine lights or low oil pressure lights on.  Dealership investigated the problem and told me that a new motor was needed, it had broken a rod.    Car was 1 month and 3k miles past due for an oil change but almost all prior oil changes and routine maintenance had been on time and completed by the dealership.  No oil or check engine light ever came on.  There was no oil leak noted either.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574170,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2024","dateComplaintFiled":"02/27/2024","vin":"5XYPKDA5XHG","components":"ENGINE","summary":"I was driving with my 10 year old son on the road, and without any warnings the engine made a knocking noise and then stalled out. I was able to put the car in neutral and restart the car. Then when I got home, as I was parking the engine did the same thing, without warning the engine made a knocking noise and stalled out. I went to the dealership and they inspected the vehicle. They stated that the engine rods and bearings failed, and even though all scheduled maintenance was completed it was out of warranty and I would be responsible for the cost of an engine replacement. I then called Kia customer support and they stated that they were able to verify all maintenance in their system, but our engine does not qualify for a warranty replacement. This car has never been in an accident and received regular maintenance, it is a major safety concern that the engine is failing and can stall at any time while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11574284,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2024","dateComplaintFiled":"02/27/2024","vin":"5XYPG4A36HG","components":"ENGINE","summary":"When passing another vehicle on the road at ~70 mph, the engine warning lights lit up and rpms went to zero. The vehicle was towed and the mechanic told me that then engine is seized. Fortunately, there was no one ahead of us on the road, but it could have been dangerous because we were passing on a two lane road, and when the engine seized it might have meant we were unable to successfully pass.  The vehicle has been inspected by a local mechanic (Autotrust Repairs, Montgomery, TX).  The engine had been dealing with excessive oil consumption (nearly 1 qt/1000mi), which online documents by Kia said was \"normal\". I have kept the oil levels replenished during this time. There were no warning lights before the engine seized, only once it actually had done so.  I have called local dealership Sterling Kia and Kia Customer Service and they refuse to cover the engine because of reference to an ECU upgrade not having been done ([XXX]). I have received no notice of the recall, even when I took the car to the dealership on [XXX], well after the recall notices had supposedly been sent out. This recall is also not listed on the NHTSA online.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11573222,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2023","dateComplaintFiled":"02/21/2024","vin":"5XYPHDA11HG","components":"ENGINE","summary":"[XXX], traveling for the holidays, my 2017 Kia Sorento broke down. All dash lights came on, black smoke out exhaust. Only issue I had prior to this breakdown was excess oil use. $150 tow to Bengston Tire & Service in Salina, KS. They diagnosed cylinder misfires, spark-plug disintegration & recommended to take it to a Kia Dealership to be looked at, as they said it likely required an entire engine replacement. After a $440 tow, it was looked at by the Kia Dealership of Manhattan, KS, who ultimately did state that my vehicle would require a $7k engine replacement. The said I did not qualify for the 10 year/100k warranty since I was a 2nd owner.   Since I still owed on my loan, I decided it was not worth putting the time/funds to fix. I had it towed home for $800. After searching online for hours with my VIN to search recalls, my Sorento did not show up in any recalls, class action suites, etc.  During all of this I had to rent a car, which in total from [XXX], when I purchased a new vehicle, I spent $1,530 in total rental fees.   It wasn't until I was researching that I found out about the KSDS sensor that many other Kia owners were having installed to assist in the prevention of a situation that my Kia had put me in 12/2023. Kia had never sent me any information on this and the Kia dealership never told me about this, nor offered to help in ANY way with another vehicle that likely should be added to the engine failure recall, as all my symptoms fit the bill.   Oakes Kia of Kansas City, MO also told me previously that the excess engine oil consumption was normal, and just part of having a GDI Engine.   I sold my Kia for $5k to a buyer who could fix it up. The KBB value of my Sorento was $14,000, as besides the engine failure the rest of the vehicle was in amazing condition with no other issues. I have lost a significant amount of money with this loss that I believe could've been easily prevented or at least better prevented by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11572655,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2024","dateComplaintFiled":"02/18/2024","vin":"5XYPGDA30HG","components":"ENGINE","summary":"We purchased 2017 sorento 2.4 with 71k miles. It burned oil very bad from the day we bought it (3 quarts in 2k miles) We tried to contact the warranty company and the dealer, they pointed the finger at kia. Finally the engine blew up at 80k miles. I was told about the class action lawsuit on rod bearings for that vehicle. Unfortunately, rod bearings aren't the only issue with that engine. It burns tons of oil (possibly through pcv valve or faulty rings). All this burmt oil turns into carbon, and ends up destroying the head/ valve train, fouling spark plugs, and clogging the rings. I am a member of a group that has tons of people with the same issue. Kia refuses to cover it, because the lawsuit only said they had to cover rod bearing failure. My vehicle lost compression on a major highway. Before that, my wife was driving with the kids, and it started misfiring due to the carbon build up fouling another set of spark plugs. These vehicles are going to get people killed, and kia/hyundai are doing nothing about it. All of the vehicles with the theta 2 engine are having this problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11572669,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"02/18/2024","vin":"5XYPG4A37HG","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"We purchased the vehicle with 45000 miles, within a year, the vehicle started to run very badly, car idle vibrates the whole vehicle. It stalls out on her sometimes, burns all the oil by the it is time to change oil, the mechanic says there is less than a quart left, but no leak as per mechanic! The vehicle will blow soon I\u2019m sure, and my wife drives our children everyday. I was made aware of lawsuit settlement, which Kia was only required to send notice to first owner, so we had no idea! The suit was settled and Kia gave lifetime warranty/new engine replacements/new vehicles to owners. The law suit was going on/settled around the time we purchased the vehicle so dealership knew about it and still sold it to us! We can not afford another vehicle, and dealership says unless the engine gives off certain code, they can not do anything! They are avoiding liability, and putting my family in danger!  I do not know what to do or who to speak to!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11572440,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2024","dateComplaintFiled":"02/16/2024","vin":"5XYPGDA55HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"No warning labels came up. Heard loud noises and took to the dealership. They said I need a whole new engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11571669,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2024","dateComplaintFiled":"02/13/2024","vin":"5XYPGDA3XHG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE","summary":"The vehicle just lost power at 75mph on [XXX] heading home to Princeton, ME, started vibrating really bad misfiring then we pulled over the Kia Sorento stalled. Then would not start back up. It\u2019s been using over a quart a week since we got it from the dealership in Bangor, Maine. We got it towed home our mechanic looked at it and noticed oil on the plugs and said we probably need a new engine. Low beam light keep coming off and on so thinking it\u2019s something electrical. Time to time the transmission take a min to shift the engine rpms stay up n takes a few extra seconds to shift. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11570701,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2024","dateComplaintFiled":"02/08/2024","vin":"5XYPGDA37HG","components":"ENGINE","summary":"I have had engine misfiring and brought my car in 3 times for this. Had the KSDS update performed in 8/2023 and resolved for about 6000 miles and happened again. I was driving on the highway, and suddenly my speed just slowed down and could not drive more than 45mph. I have had high oil consumption that I have complained about for several years, and was not offered an oil consumption test, that I was not aware of such a test. I did make an appt for the test, but my engine failed before the appt. I have been using 5 quarts of oil about every 1300mi. My low oil lamp has not come on many times, and will only flicker when making turns, only to find my oil level was bone dry. I have had oil changed at regular intervals. Took my vehicle to Kia dealership and there was no compression in one of the piston cylinders, part of spark plug melted off into the engine, and have \"engine failure\" diagnosis. I Have had the piston rings replaced in the recent past. I had initially brought my vehicle into Kia dealership at 99,600 mi knowing that engine was under warranty. 6000 miles later, engine failed and now Kia dealership is telling me the extended warranty does not cover for it. Estimate cost to replace engine is about $10,000 per Kia dealership estimate.I was under the impression it would be covered. I was not offered a loaner vehicle, since it is not covered under warranty, making me a low priority to get a loaner car to use in the meantime. I  am the only and original owner of this vehicle. There has been no oil leaking in my garage, where is it all going?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11570562,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2023","dateComplaintFiled":"02/07/2024","vin":"5XYPKDA53HG","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"I was driving down a country road, and suddenly the engine stopped working, all systems shut off, and dash started flashing. Luckily, there was no one around me, and I was able to coast to a stop. However, it would have been terrible if this had happened on a busy road. Nothing worked including brakes. Had the car towed to the dealership, since we were just over 100K miles they would do nothing, and said the only thing we could do was put a new engine in for 20K. We\u2019re going to have to sell the car for a loss of 5K, as we can not justify putting a new engine in an unreliable car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11569209,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2023","dateComplaintFiled":"02/01/2024","vin":"5XYPHDA54HG","components":"ELECTRICAL SYSTEM","summary":"I live in VA, bought my Sorento in 2018.  Every winter when the temps drop below freezing my car will intermittently not start.  This issue only happens below freezing and it is not every time the temps drop below freezing.  Once the sun comes up and the day warms up a bit the car almost always will start.  I have taken it to the Kia dealership multiple times over the years and of course it always starts right up, no problem, even in the single digits.  I have taken it to a couple of other local repair shops as well to no avail.  So far this winter I have had it at the dealership 3 times and finally on the third trip they figured out the issue.  The factory installed remote start was pulling too much voltage, even while the car was off, that the brand new battery couldn't start the car.  They removed the remote start (told me I could buy another and have it installed for $800) and the car has started every single time.  This has left me and my family stranded previously so wanted to help others figure this out so it doesn't take them 6 years and stranded like it did us.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11568692,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2024","dateComplaintFiled":"01/30/2024","vin":"5XYPGDA31HG","components":"STEERING","summary":"For the last few weeksI have been experiencing problems with the steering wheel feeling like it's sticking while driving. It might happen on a straight roadway, but its mostly noticeable  on curves, like rounabouts. I can hold the steering wheel around a slight curve and if I need to move it to the right slightly to keep in line with the curve then it jerks a little to get out of that position.   I'll take it to the dealer for other recalls and I hope they'll take care of this as well...","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11568787,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/20/2024","dateComplaintFiled":"01/30/2024","vin":"5XYPGDA52HG","components":"AIR BAGS,STRUCTURE","summary":"I was t boned while driving aprox 25 30 non of my air bags deployed and to bolts holding the door had the head shear off while bolts were still stuck in door frame","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11568203,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2023","dateComplaintFiled":"01/27/2024","vin":"5XYPG4A5XHG","components":"STEERING","summary":"For months now I have been experiencing problems with the steering wheel feeling like it's sticking while driving.  It can happen on a straight roadway, but mostly notice it on curves, especially a long stretch of road.  I can hold the steering wheel around a slight curve and if I need to move it to the right slightly to keep in line with the curve then it jerks a little to get out of that position.  It happens every time whether moving the steering wheel left or right.  Last time it happened I said I wasn't going to drive the car anymore because it's unsafe.  It got stuck around a curve and took more tug on the steering wheel to get it to move the tires in the direction I needed.  There's so many other complaints online about this very problem from other Kia owners around the 2017 models.  I've taken it to the dealer twice for this and they never experienced the problem because they just drove around the lot and did a rapid back and forth on the steering wheel.  You have to be driving it on a longer stretch of road when you can get it up to faster speeds where it's more noticeable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11567711,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2024","dateComplaintFiled":"01/25/2024","vin":"5XYPG4A33HG","components":"ENGINE","summary":"The car was making a noise but no check engine wasn\u2019t on I stop at a stop sign and the check engine light came on and car went into limp mode and couldn\u2019t go over 2000 rpms it\u2019s not showing this recall on this vehicle but it\u2019s on some of the serentos and it\u2019s the knock sensor or bearing in the bottom of motor I have 3 kids and now no vehicle I would deeply appreciate a recall on this vehicle vin number to get this fixed quickly this is kinda urgent if you can reply quickly that would be so appreciated it has 169000 miles on it it\u2019s a 2017 model vin number is [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11567426,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2024","dateComplaintFiled":"01/24/2024","vin":"5XYPHDA18HG","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Automatic Emergency Braking Passenger Side Air Bag Smart Cruise Control System Backup Camera Forward Collision Warning Lane Departure Warning System  Head lights blinked on occasion and others all stopped working at the same time which makes the vehicle unsafe to drive.   Took it into the dealer and they replaced the SOP Module due to code B10055, ACU communication error tested and found module not communicating with vehicle.   To replace this part it costs me 925.50  After replacing this part they ran another coding and found that the ODS mat has internal short causing failure of variant coding.  This part will cost an additional $3,287 to fix. Looked online and noticed that Kia has safety Recall (SC175) for 2015-2018 Kia Sedona for the Front Passenger Seat Occupant Detection System (ODS)Harness which is the exact same part that my Kia Sorrento needs and falls in the same year built.  My 2017 Kia Sorrento has only 56,000 miles on it.    Kia Dealership supposedly fixed the CCS Headlights Flicker Failure which was a separate recall which was a multifunction switch but this did not fix the other sensors.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11567229,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2024","dateComplaintFiled":"01/23/2024","vin":"5XYPGDA55HG","components":"UNKNOWN OR OTHER","summary":"This has happened 3 times, out of no where my car goes into \"limp Mode\" and this last time I was pulling out and it wouldn't go and my kids were in the car. This is uncalled for and this needs to be addressed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11566789,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2024","dateComplaintFiled":"01/21/2024","vin":"5XYPGDA38HG","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11566697,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2023","dateComplaintFiled":"01/20/2024","vin":"5XYPG4A37HG","components":"ENGINE","summary":"The car engine died while I was driving on the highway.  When the car started decelerating there was no place to pull over.  Fortunately, I was able to make it to the right lane and exit on a toll ramp before the vehicle completely stopped.  Unable to restart the car.  Had it towed to the closest dealership.    MIDTOWN KIA, 4747 SOUTH YALE AVENUE, TULSA, OK  74135 (918) 622-3160 The Dealer determined that the engine was faulty due to a recall issue - Warranty Extension [XXX] Insurance Company referred us to KIA Corporation for Warranty Coverage  On the day of engine dying there was a rattling noise prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11566711,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2023","dateComplaintFiled":"01/20/2024","vin":"5XYPGDA34HG","components":"ENGINE","summary":"My car cut off on a major highway on 12/13/2023, but luckily i was able to pull off an exit. My car stalled and wouldn't crank. Called someone out who did a diagnostic and said it was for my knock system(P1326).I was able to get it home and black smoke was coming from my tail pipe. I haven't driven the car since then. I  went to Kia on 1/15/2024 to get recalls done and also inquire about my check engine light. Kia never did a diagnostic test for the check engine light. They only did recalls and sent me on my way. I called Kia and made another appointment to get a diagnostic test done on 1/20/24 and then i was told that i would need an engine replacement and my warranty doesn't cover it. Then he gives me a printout of codes which states pending and told me that p1326 code didn't show so therefore it's not covered. He tells me that it's a blockage on cylinder 4. I told him when i came to you a few days ago, i asked about my check engine light and i was ignored. Upon pulling out of Kia parking lot, i noticed a large cloud of black smoke that i didn't originally see when i brought it in and it was so cloudy that other cars had to stop because they was unable to see. Luckily i got it back home and parked it cause it's very unsafe for me to drive even tho Kia saying i can still drive it. My car burns a lot of oil even tho i don't really drive cause i work from home but evidently, every time i get oil checked it's always low so i was getting it topped-off every other month and was told by a mechanic that Kia engines burns a lot of oil and the engines no good and now look, i'm needing a new engine and i just purchased this car in 2020 and i see it's been so many services done to it before i purchased itMy car only gets up to 50mph since the engine light came on so prefer not to drive it anymore.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565915,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2024","dateComplaintFiled":"01/17/2024","vin":"5XYPGDA35HG","components":"ENGINE","summary":"My car has less than 62,000 miles on it and is burning through all oil every 2000 miles. My engine is completely out of oil. I only know this because I checked it...no lights or any warning signs that it is out. I am worried my engine will seize at any given time.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565680,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2023","dateComplaintFiled":"01/16/2024","vin":"5XYPGDA34HG","components":"FUEL/PROPULSION SYSTEM","summary":"I was driving my car on a major highway and my check engine light came on. Luckily i was close to an exit so i pulled off and my car shut down. I had someone to come and check it and found out that it was my knock sensor and it gave a code#p1326. With further investigation, i see that this was on a recall. I haven't driven my car since 12/13/23 due to black smoke comes from my tail pipe and i don't think that's safe but Kia telling me i can still drive it.I contacted Kia and they tells me campaign#18V907000 isn't for my model car. When i check on KBB.com and enter my vin#, i see my year/make/model is part of this campaign.I'm just looking for some help with resolving this.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565771,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2023","dateComplaintFiled":"01/16/2024","vin":"5XYPGDA56HG","components":"UNKNOWN OR OTHER,FIRERELATED","summary":"On 12/31/23 my vehicle caught on fire while in my driveway and ignition was off. The fire started in the rear/at the hatch. Fire Department was called and extinguished. Arson investigator was called to the scene and found no fowl play. I did receive multiple recall letters for the tow hitch, which could catch fire due to corossion/electrical issues, but was told by a local dealership that I brought the vehicle  to, my vehicle was not involved. Based on events,  I disagree.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565099,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2024","dateComplaintFiled":"01/12/2024","vin":"5XYPG4A32HG","components":"POWER TRAIN","summary":"Kia lost power on the interstate. I was able to pull to the side of the road and then the car completely shut off and is now Unable to drive and requiring a motor replacement.  I have an estimated 121,000 miles in the engine","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11565227,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2022","dateComplaintFiled":"01/12/2024","vin":"5XYPG4A38HG","components":"ENGINE","summary":"Engine failed while driving on busy highway. No warning lights or indications that there wa san engine or oil issue.  Had to be towed 30 miles back home. Mechanic diagnosed with engine failure due to loss of oil. Oil change had been completed two weeks prior.  Mileage was around 65,000 but was second owner so when I called Kia, I was told the original warranty did not apply. Had to replace engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11564303,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2023","dateComplaintFiled":"01/08/2024","vin":"5XYPGDA56HG","components":"ENGINE","summary":"We bought this vehicle new and have been the only owners.  I was about halfway through an ~8 hour drive, on a highway in rural West Virginia, when the Check Engine light came on and the vehicle started making a light clicking noise from near the engine.  Moments later, I heard a loud pop and the vehicle lost power (gas power, not electrical) and started gliding.  Some smoke and/or steam came from the front of the vehicle.  I glided over to the shoulder and several other drivers pulled over.  One told me that the car was on fire and I should get out and move away.  I and the others were able to see the fire under the vehicle.  It appeared to be oil that ignited after engine blew.  The fire went out, the other people left, and I took care of getting the vehicle towed to Freedom Kia in Morganton, WV, where it has been ever since.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11563974,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"01/06/2024","vin":"5XYPH4A54HG","components":"EXTERIOR LIGHTING","summary":"My headlights, when set to \u2018auto\u2019 randomly turn off.  Very scary and dangerous at night! Also, illegal.  I can get them to come back on by turning the lights off and on multiple times from the left stalk.  But can\u2019t believe Kia hasn\u2019t addressed this.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11562582,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/25/2023","dateComplaintFiled":"12/29/2023","vin":"5XYPG4A35HG","components":"STEERING","summary":"continuous issues with \"sticky\" or \"notchy\" steering.  Steering is not smooth and almost caused several accidents.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11562648,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2023","dateComplaintFiled":"12/29/2023","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"This car has been consuming oil at a crazy rate I have been to the dealer at least 20 times with them saying I need to do oil consumption tests which I thought was already done but the car is misfiring and all that can be done right now is to drive it until engine seizes my question is how is this ok how does Kia sell a certified car with only 15,000 miles on it (when purchased) tell people well can\u2019t help you because you are not the original owner","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11561716,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2023","dateComplaintFiled":"12/24/2023","vin":"5XYPH4A10HG","components":"STRUCTURE","summary":"The vehicle is in immacutlate condition and when I went to wash it yesterday I noticed what appear to be a spot. When I sprayed with water the paint peeled off and I noted that it is dowing this on other spots on the bumper. I take excellent care of this car and to see paint peeling off when the car has not even done 100,000 miles is very disappointing. Only to find that Kia has had compaints and it is documented that many customers have had issues with the snow white pearl paint peeling. Why has Kia not offered to rectify the situation. the vehicle is available for inspection but it is my understanding that Kia only warranty's the paint for one year. I have sent photos to indicate how well the car has been mainatined as well as the peeling paint. The system will not allow me to upload files it skips to personal info. Photos available","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11561021,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"12/20/2023","vin":"5XYPGDA38HG","components":"POWER TRAIN,ENGINE","summary":"Consistent excessive oil consumption from about 90k until it died at 127k while on the highway going 65+mph. Oil Light flashed. Check engine light flashed. Made it onto the exit ramp and exited the vehicle very shook up. Vehicle would not start unless using two feet. One to flutter the gas while other on the break to be able to throw it into gear and chug the 2 miles home from the highway. Towed it to the Kia dealership in vestal Ny in June 2023. They had my vehicle for over 2 months before we had a plan. We called Kia with no response. No email followup no snail mail followup. Called again in October to be told my vehicle did not have any compression in 2 cylinders but it couldn\u2019t pass or fail the test therefore they couldn\u2019t determine the cause. Because they could not determine the cause my vehicle would not be covered at all. My Sorento had regular oil changes and maintenance done at the dealership as that\u2019s where I purchased the Sorento new in 2017. After we rolled over 100k when the warranty was up we began shopping around for oil changes due to the dealership being outrageous. My vehicle has been sitting dead while I lay $555 a month on the existing loan. I will never buy a Kia again and will be telling everyone else the same. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11561148,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2023","dateComplaintFiled":"12/20/2023","vin":"5XYPG4A31HG","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"My Kia Sorento uses roughly 2-4 quarts of oil every week or 2. The smell of oil is so strong in the car it\u2019s almost unbearable. Just this week the the alert about a door being open is going off and the locks are malfunctioning. It locks and unlocks at random and it keeps sayings a door is open when it isn\u2019t. The cruise control also stopped working.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11560779,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2023","dateComplaintFiled":"12/18/2023","vin":"5XYPHDA5XHG","components":"POWER TRAIN","summary":"We bought this vehicle on September 23, 2023 It had 72,935 miles.   On October 15, 2003 After three weeks of having it, the check engine light came on. We took it a mechanic to diagnose the problem, he said it was the intake camshaft position sensor.  We had it replaced o, and the engine light disappeared. We though that was the end of it but no. About a month later (mid November) the check engine light came on again, We contacted a local mechanic who said it might be the crankshaft or the time chain, he was supposed to call back with an estimate, but he didn't.  We continued to drive it while trying to figure out what to do next, and two weeks later, on Dec 6 while driving home after picking my son from school, I heard a laud rattle noise, the vehicle slowed down, I though it was going to die completely, many lights on the dashboard came on, I don't remember  which ones, (only the battery light)  I knew it should not be the battery since we had just bought one brand new. Anyway, I pulled over to the side of road. I turned it off. After a minute or so, I turned it on again, and  was able to make it home. The loud noise continued so turned on the hazard lights on and slowly drove it home. I was not that far.  Next Saturday I had it towed to a mechanic we trust and he said the engine had plain failed and that it would be better to replace it. We decided to have it towed back to us.  We made an appointment with a Kia dealership to have them confirm what our mechanic said, but they gave us an appointment until  January 22, 2024 In the mean time it just sitting there in our garage.  We know it had two previous owners. From the Carfax report we know it was serviced regularly. I don't think a vehicle with only 73,000 miles should have a failing engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11560788,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2023","dateComplaintFiled":"12/18/2023","vin":"5XYPG4A30HG","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"I just purchased this vehicle on Saturday.And now my engine light is on.It is blinking.I did my research after getting the car and the code p1326 came up at autozone.after that it showed that code with recalls for 2011 to 2017.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11560000,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"12/13/2023","vin":"5XYPGDA5XHG","components":"EXTERIOR LIGHTING","summary":"Headlights intermittently turn off when set to the \"auto\" setting while the vehicle is in use.  I received a warranty notification from Kia for the issue and attempted to have it fixed through a Kia dealership.  Kia dealership did not have the part to fix it and does not know when they will have the part.  This issue first started happening in October 2023.  Visit to the dealership was November 22, 2023.  Issue is still not resolved.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11559349,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2022","dateComplaintFiled":"12/10/2023","vin":"5XYPG4A38HG","components":"ENGINE","summary":"Engine seized while driving on the highway.  No engine warning light  came on bu t vehicle was completely out of oil.  Routine oil change had been completed 2-3 weeks prior to this incident.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11559370,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"12/10/2023","vin":"5XYPGDA33HG","components":"POWER TRAIN,ENGINE","summary":"My name is [XXX]  and live in Topsham, ME.  I purchased a 2017 Kia Sorrento from Bill Dodge Auto Group Westbrook a few years ago with a warranty that covers it to 100K miles (I am now at 83.699K).  About 9 months ago I noticed that the vehicle started to go through large amounts of oil when I by chance decided to check it.  I began to notice that it would go through a quart in about 500 miles of normal around town driving.  After extensive effort I was able to make an appointment at Bill Dodge where they did a test and determined this was the case.  They did do a cleaning and did improve it slightly but I brought it back to them for a thousand mile check although half of this was a highway trip.  They measured and said that it was just under a quart after a little over a thousand miles and stated Kia states that this is normal oil consumption.  I retested myself and found that I easily burn over a quart within a thousand miles of driving around town.  I contacted the warranty administrator and they stated unless there is a failure of some kind then this is not covered under the warranty.  I am sure I have no oil leaks.  It is obvious to me that the engine is defective and Kia is not taking ownership as I have read online forums that many people have similar problems including engines blowing, sometimes without the warning lights coming on.  (Only once has my engine light come on by the way). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11557310,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2021","dateComplaintFiled":"11/28/2023","vin":"5XYPG4A35HG","components":"ENGINE","summary":"UNKNOWN It can cause a safety hazard to me as well as other drivers if the oil is gone and I'm not aware of it while driving the car. The car repair shop that provides maintenance to my car stated that my car is burning oil too fast (in 1000 miles or less) and it shouldn't do that. The shop owner stated that I should call to see if there's a recall because this should never happen as often as it's doing. No.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11557007,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2023","dateComplaintFiled":"11/27/2023","vin":"5XYPG4A34HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at night, the headlights became inoperable. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer however, the cause of the failure could not be duplicated. The contact later received Kia Extended Warranty notification for a multi-function switch assembly failure. The local dealer and a second dealer, Kia Mall of Georgia (4180 Buford Dr, Buford, GA 30519) were contacted but informed the contact that the part was not yet available.  The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11556890,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"11/26/2023","vin":"5XYPG4A38HG","components":"ENGINE","summary":"2017 Kia Sorrento with 38k mikes on it.  Oil pan began leaking at oil plug after approximately 28k miles.  A new oil plug has been installed and still same issue.  Dealership will not honor power train warranty saying its normal wear and tear.  Have read numerous other people having issue with Kia oil pans being defective.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11556177,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2023","dateComplaintFiled":"11/21/2023","vin":"5XYPKDA59HG","components":"ENGINE","summary":"Due to the engine block and heads being aluminum, the head bolt threads are stripping and pulling out of the block and creating a loose seal around the head gaskets. This does not allow the engine to cool properly resulting in overheating and damage to the engine and the radiator.  This has been inspected by a dealer who confirmed this issue and inspected by an independent mechanic who has recommended resurfacing the heads and a fix for the threads of the bolts.  There is significant cost to put a temporary fix on an engine that is failing significantly for many other owners as well. Most with the same issue.  This is a known issue of the 3.3L V6 engines and Kia is not addressing the fix.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11555595,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2022","dateComplaintFiled":"11/17/2023","vin":"","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 35 MPH, the vehicle failed to accelerate as needed and lost motive power. No warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000. The VIN was unavailable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11555622,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2023","dateComplaintFiled":"11/17/2023","vin":"5XYPK4A55HG","components":"STEERING","summary":"Steering wheel sticking when driving.  Kia replaced the steering column assy-steering and the gear and linkage assy.  Steering is some better but still the sticking","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11555739,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2023","dateComplaintFiled":"11/17/2023","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"I was rolling and the car lose power and the engineer light turn on and it\u2019s making a noise","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11555472,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"11/16/2023","vin":"5XYPKDA52HG","components":"ENGINE","summary":"My Kia had a code for the crankshaft sensor.  I took the car to a mechanic that checked the sensor, crank case and reset the code.  A few weeks later, the same code came back on.  Took to the same mechanic and said that the code had to be cleared by the dealership.  No issues found. A week later, the check engine light came on (blinking) and when I tried to put it into gear, began to misfire.  I turned the car off and had it towed to a different mechanic.  This mechanic asked me \"where did your oil go?\".  I said, I just had the oil changed about a month or so ago.  He said \"yeah, I can see that.  But your car is low 4 quarts of oil.  I had to flush the engine due to metal shavings being in your oil.  I changed the crankshaft oil as well.  The code will not clear and it is still misfiring. You need a new engine\".  I notified Kia and there response was \"You're the second owner and since the car has 108,000 miles, is out of warranty\".  This is very frustrating and to think that I could have had my engine seize while driving makes me sick.  I have ordered a remanufactured engine and am waiting for it to be shipped and installed.  This is just negligent of Kia not to correct this issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11554258,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"11/08/2023","vin":"5XYPGDA36HG","components":"ENGINE","summary":"Excessive oil consumption. Chronic problem. I don\u2019t know how this isn\u2019t a recall yet. Hundreds of people are having this EXACT same issue! Please make this a recall so Kia is responsible for resolving this issue!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11553241,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2023","dateComplaintFiled":"11/02/2023","vin":"5XYPG4A32HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the engine started shaking uncontrollably and the vehicle lost motive power. The contact was able to pull to the side of the road and restart the vehicle. After restarting the vehicle, the contact noticed that the vehicle is not able to exceed 65 MPH. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 102,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11553006,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"11/01/2023","vin":"5XYPGDA54HG","components":"EXTERIOR LIGHTING","summary":"The headlights randomly turn on and off while driving and with the switch set to \u201cAuto\u201d. This also occurs when the vehicle is shutdown with no key in the ignition and with no one in the vehicle. The vehicle is available for inspection upon request.  Having the headlights turn off when driving at night presents a risk of the driver not being able to see the road and for other drivers to not see the vehicle. These risk may lead to an accident causing great harm to life and property, including death.  The vehicle is currently with the dealer for diagnosis.  There are no warning lamps, messages or other symptoms of the problem prior to the failure. This problem began in the spring of 2023 with less than 60,000 miles on the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11552538,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2023","dateComplaintFiled":"10/30/2023","vin":"5XYPG4A34HG","components":"EXTERIOR LIGHTING","summary":"Sporadically during night driving the headlights will go out. Headlights set to AUTO each time. Most recently while turning right. Had not used right turn signal.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11551599,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2023","dateComplaintFiled":"10/24/2023","vin":"5XYPG4A39HG","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Cars burns a qt of oil every 200 miles oil smells just like gas","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11550550,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2023","dateComplaintFiled":"10/18/2023","vin":"5XYPGDA51HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"Oil consumption. My car is always empty after 3000 miles. I am always having to put oil in my car. Now having engine issues\u2026 No warning lights came on to let me know of issues or low oil.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11550366,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2023","dateComplaintFiled":"10/17/2023","vin":"5XYPGDA39HG","components":"UNKNOWN OR OTHER","summary":"The motor and chemical smell","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11549560,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2023","dateComplaintFiled":"10/12/2023","vin":"5XYPGDA55HG","components":"EXTERIOR LIGHTING","summary":"While driving at night, headlights turn off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11548960,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2023","dateComplaintFiled":"10/09/2023","vin":"5XYPH4A14HG","components":"ENGINE","summary":"The engine malfunctioned, it is available for inspection upon request. My family of four was traveling in the vehicle at 80 mph down I-65 when the malfunction occurred.  No warning lights came on,  the vehicle began to slow to 60mph and would not accelerate when pressing the gas.  When the gas was pressed the entire vehicle began to shake, still no warning lights. Thankfully we were 1 mile from exit 71.  I pressed the gas one last time, at this point we are coasting off the exit at 25 mph, that is when all the lights came on in the dash. We were able to safely park on the side of the road and the car died and would not restart. This all happened in less than a minute.  Mine and my family's safety were 100% at risk.  When my mechanic looked at the vehicle, he said it was lucky that the car did not catch fire. The entire base of the engine was melted, and all the oil was gone from the engine.  My mechanic advised me to take the vehicle back to where I bought it, Car Town KIA in Nicholasville KY.  They had in place an extended warranty on the engine due to a rod failure but have now told me that the engine will not be covered to be replaced.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11548616,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2020","dateComplaintFiled":"10/06/2023","vin":"5XYPGDA57HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the vehicle needed four new rotors and brake pads. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak in the engine. The vehicle was not repaired. Additionally, the contact stated that the brake light bulbs had to be replaced every three months. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11547634,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2023","dateComplaintFiled":"10/01/2023","vin":"5XYPH4A10HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"My Kia engine started consuming oil internally, with no external trace of a problem. First reported to Dealer at Service Appt on 5/16/23 (at mileage 58,370) and another on 9/25/23 (at mileage 61,789). I've had the car serviced regularly by this dealer. Only 3400 miles driven between those two appointments, but my engine consumed 4.5 quarts of oil during those 4.5 months. Copies of my service receipts are attached, with dealer's notations on the issue.  The dealer service rep advised me that said there is nothing more they can do until the engine Fails. Then they'll contact Kia Corporate requesting total engine replacement, at no charge to me. They gave me Kia's Corporate phone number to call & report this problem to them, asking what they can do about resolving it for me. My car is still under Factory Warranty, and dealer said I have lifetime warranty on the engine.  I found the following article reporting this problem, with comments from other owners experiencing the same issue: [XXX]   Can NHTSA force Kia to take proper action, as a safety recall on this?  - [XXX]  [XXX]  C: [XXX]  E: [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11546737,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2023","dateComplaintFiled":"09/27/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"It is burning through 2 quarts of oil every 3000 miles and it is sitting at a Kia dealership whom doesn\u2019t want to fix it. I have seen class action lawsuits in regards to this issue","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11547000,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2023","dateComplaintFiled":"09/27/2023","vin":"5XYPKDA52HG","components":"EXTERIOR LIGHTING","summary":"Headlights switch set in Auto position.  Headlights turned on spontaneously, two different times while auto was off and locked.  This resulted in battery being drained and auto would not start.  This has not happened since switch was set to Off position.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11546325,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2023","dateComplaintFiled":"09/25/2023","vin":"5XYPH4A12HG","components":"EXTERIOR LIGHTING","summary":"I have had my lights to go off at night while driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11545057,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"09/17/2023","vin":"5XYPG4A36HG","components":"ENGINE","summary":"I took my Kia SORENTO 2017 into my local Kia Dealership. June of 2021 my oil light came on when you turned hard left. They did oil comp. had me come in very 1,000 miles. By the third time they kept it and did deep clean and found the issue and fixed it. Once again my car is burning oil back in march and the dealership did nothing for me but a oil change. Waited until the next oil change and my oil light came on again than they said yes your burning oil again. Come back in 1,000 and we  see how much it\u2019s burning did it twice and suggested another deep clean. But the Manger of the service department step in and said we did that 2yrs go for her. Let\u2019s do a quick clean at her next oil change. Since July have been going in to have the dealership top me car off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11543554,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2023","dateComplaintFiled":"09/09/2023","vin":"5XYPG4A37HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Headlights  turned off on 3 occasions in the last 2 weeks.  first i was driving on an unlit section of a residential thoroughfare, dark night and suddenly, while both hands on steering wheel, not having had any interaction with dashboard/radio controls, smooth section of roads (no obvious bumps) the lights turned off. I immediately fiddled with the steering column mounted  light control switch, which did not give me an immediate relief, flipped it to highbeams and they worked.  2nd and 3rd time (yesterday 9/8/23) while on semi lit highway they again shocked me by turning off,  i again toggled the light switch, this time highbeam flip did not work, i was doing 65 on a 70 and having lights turn off, with no reason, scary.  80,000 miles. i have had the light switch in automode.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11543513,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2023","dateComplaintFiled":"09/08/2023","vin":"5XYPK4A54HG","components":"EXTERIOR LIGHTING","summary":"1. During nighttime driving, the headlights suddenly go off. Headlights are on auto and it happens randomly. The first time it happened was in August 2023 and then on 09/08/2023 twice during night driving.  2. It's very risky to be in the dark on a rural road. I really worry for my family's safety.  3. I could not reproduce the issue, nor have I taken it to a technician or dealer yet.  4. Not inspected by the manufacturer, police, insurance representatives, or others.  5. There was no warning on the dash prior to that happening.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11543248,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2022","dateComplaintFiled":"09/07/2023","vin":"5XYPGDA3XHG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oil and added approximately one quart of oil per week. The vehicle was taken to the local dealer, where an oil consumption test was performed. The dealer informed the contact that the vehicle was losing oil. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a loyalty program. The failure mileage was approximately 65,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11542944,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2022","dateComplaintFiled":"09/06/2023","vin":"5XYPK4A52HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while the dealer was servicing the vehicle, she was informed that the vehicle was experiencing a minor engine oil leak due to the engine oil being overfilled. The dealer cleaned the engine compartment. The contact stated that the engine was running rough, and the vehicle was vibrating while idling. The contact stated that while driving with the Adaptive Cruise Control set to 73 MPH, the vehicle made abnormal popping sounds and jerked. The contact noticed a significant amount of smoke coming from underneath the hood. The contact was able to pull to the side of the road, where the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a piston slap caused by faulty crankshaft and rod bearing. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact there would be no assistance since the vehicle was out of warranty. The failure mileage was approximately 80,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11542726,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2023","dateComplaintFiled":"09/05/2023","vin":"5XYPHDA57HG","components":"ENGINE","summary":"My Sorento had been running just fine. I only did maintenance projects such as new brakes, new tires, oil changes and then one day out of no where my car starts making a knocking noise that got progressively louder. No check engine or oil light appeared. I took it to a mechanic the next day and they said that I needed a new engine and that there was no oil in the car. I know that I had placed oil in car with in the year when I got my brakes replaced. Also there was no leaking of oil anywhere underneath my car.  I still own on my Kia and the price of a new engine was quoted over $10,000.00.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11542434,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2023","dateComplaintFiled":"09/04/2023","vin":"5XYPGDA55HG","components":"ENGINE","summary":"The car stalled and when restarted had a hard knocking. Bad engines in kias are a known issues. Why are they not replacing engines in all the vehicles!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11541867,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2023","dateComplaintFiled":"08/31/2023","vin":"5XYPH4A11HG","components":"FUEL/PROPULSION SYSTEM","summary":"Check engine light came on. 65,000 miles with documented regular maintenance. Took to dealership where i purchased the vehicle new. Engine code (P0172). Was told gas was getting into the oil and i would need a new high pressure fuel pump. This is a common issue and should be repaired free of cost.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11540057,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2021","dateComplaintFiled":"08/22/2023","vin":"5XYPGDA3XHG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 35 MPH, the check engine and the check oil warning lights illuminated, and the vehicle stalled. The contact pulled over and stopped the vehicle. The contact placed the vehicle in park (P) and was able to restart the vehicle. The contact stated that she drove the vehicle to a local dealer who added oil and changed the spark plugs. The contact had a recent oil change performed less than two weeks prior to the engine failure. The vehicle was repaired. The contact stated that over the next several years the vehicle stalled intermittently. The contact took the vehicle back to the dealer and had the vehicle diagnosed and was advised that the catalytic converter had been damaged and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 50,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11539397,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2023","dateComplaintFiled":"08/18/2023","vin":"5XYPGDA36HG","components":"ENGINE","summary":"Excessive oil consumption.  I get oild changes every 3 months at the dealership. I must add 6-10 quarts of oil inbetween these changes. I notified the dealer, but they are unwilling to replace my engine. I was told it needs to \"blow up\" before issue will be addressed.  My 2017 Kia Sorento has 63,000 miles this issue started at 60,000 miles. It is outside my warranty as I am the second owner. This is not a safe approach from Kia, as i feel waiting for my car to \"blow up\" could cause injury to myself and others.  [XXX]     INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11539154,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"08/17/2023","vin":"5XYPGDA50HG","components":"VEHICLE SPEED CONTROL","summary":"Cruise control works erratically when turned on at times I can't set the speed, othertimes it won't cancel using the cancel button the only way to cancel it is to tap the brake pedsl or turn the cruise off, sometimes it will not turn on and at other times it works as it should.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11538927,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2023","dateComplaintFiled":"08/16/2023","vin":"5XYPK4A59HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"The vehicle headlights intermittently turn off while driving the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11538461,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2023","dateComplaintFiled":"08/14/2023","vin":"5XYPH4A51HG","components":"ELECTRICAL SYSTEM","summary":"several occasions my headlights have  completely gone out. I have to toggle the blinker button to get the lights to come back on. This happened 5 times at 5 am in the morning. I have taken my vehicle into the shop several times. It is in the shop again today. They are saying it is switch that causes headlights to go out. This is dangerous to others on the road and also myself. I have read online there has been over 1300 complaints but have not seen a recall come out. Please investigate why lights are going out sporadically. I had to slam on my breaks because I cannot see in the dark. Thank God other vehicle were not on the road. Please investigate this matter as I am not the only customer that has complained.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11538279,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2023","dateComplaintFiled":"08/13/2023","vin":"5XYPGDA34HG","components":"ENGINE","summary":"I have KIA 2017 Sorento, the engine has oil consumption with no leak and I have to add oil almost every 3 days. I take it to KIA dealer and after checking he oil level for 1000mile, the dealer informed me that they can change the engine only when it fails and not before that. I found this solution is risky because I drive it in highway and it could cause a serious cars accident if it suddenly stopped in the middle of the highway.  I can't find any reason why they don't want to do engine change and It is clear that KIA knows about the engine problem but they want to save money not save people life.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11537902,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2023","dateComplaintFiled":"08/11/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"The contact's wife owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact stated that the vehicle stalled while attempting to coast to the side of the roadway. The contact was able to restart the vehicle after several attempts; however, the vehicle made abnormal knocking sounds. The vehicle was coasted to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the piston ring and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,702.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11537279,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2022","dateComplaintFiled":"08/08/2023","vin":"5XYPH4A59HG","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while starting the vehicle, the message \"Assist Emergency Braking Disabled - Radar Blockage\" was displayed. The vehicle was taken to the dealer, but no failure was found. On one occasion while driving 65 MPH, the headlights shut off and an unknown warning illuminated. The contact stated that after several minutes the warning light disappeared, and the headlights returned to normal functionality. The vehicle was taken to the dealer and the contact was informed that the cameras were updated; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11535171,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2023","dateComplaintFiled":"07/29/2023","vin":"5XYPKDA50HG","components":"EXTERIOR LIGHTING","summary":"On many occasions while driving at night (happens almost every night when we are driving), the headlights turn off on their own. This is when the headlights are set to \"auto\".  This is a very dangerous situation - especially when driving on poorly lit roads.  When it happens, I can get the lights to come back on by switching from \"auto\" to \"off\" and back to \"auto\".  Drivers should not need to do this.  Apparently a lot of people with my (or similar) year Kia Sorentos have experienced this issue based on online postings.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11535174,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2023","dateComplaintFiled":"07/29/2023","vin":"5XYPHDA57HG","components":"ELECTRICAL SYSTEM","summary":"UNKNOWN 2017 KIA Sorento v6 XL July 29, 2023 @3am - Parking lights were found to be on.  Upon checking, the vehicle was locked.  The FOB was used to unlock the doors and I turned the light control switch from Auto to OFF. This turned off all lights and I locked all doors using the FOB.  What triggered this event? Concern for battery draining will be an eventual result if this is not investigated?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11535137,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2023","dateComplaintFiled":"07/28/2023","vin":"5XYPGDA51HG","components":"STRUCTURE","summary":"The paint on the hood of this vehicle rapidly flew off the hood while traveling on I95 creating a significant safety hazard in a moving vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11534348,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2023","dateComplaintFiled":"07/25/2023","vin":"5XYPG4A50HG","components":"ENGINE","summary":"Car began to overheat. Took into mechanic. Diagnosed as a blown head gasket with head bolts that had stripped out.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11534087,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"07/07/2023","dateComplaintFiled":"07/24/2023","vin":"5XYPG4A3XHG","components":"AIR BAGS","summary":"The contact owned a 2017 Kia Sorento. The contact stated that while driving into an intersection at a speed of approximately 10 MPH a second vehicle crashed into the front end of the vehicle. During the crash, the front was severely damaged and the vehicle was destroyed but no air bags were deployed. The contact sustained a head injury and was examined at the local hospital. The driver of the second vehicle also sustained an undisclosed injury. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. the local dealer and manufacturer were not notified of the failure. The failure mileage was 165,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11533796,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2023","dateComplaintFiled":"07/22/2023","vin":"5XYPH4A18HG","components":"VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE","summary":"BOTH rear speed sensors have gone bad.  One under warranty, one outside. This disables safety speed systems and speed control.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11533431,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2023","dateComplaintFiled":"07/20/2023","vin":"5XYPH4A54HG","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at night at an undisclosed speed, the lights on the instrument panel and the headlights became inoperable. Additionally, the contact stated that while the vehicle was parked and turned off, the headlights and instrument panel lights turned on independently. The contact stated that while attempting to unlock the vehicle with the key fob, the vehicle failed to unlock. The contact was able to manually unlock the vehicle. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V862000 (Trailer Hitches, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11531500,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2022","dateComplaintFiled":"07/11/2023","vin":"5XYPHDA53HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Regularly the head light\u2019s randomly turn off as well as the tail lights and break lights. This is absolutely terrifying! It has been happening for over a year and know one can fix it. This is a huge problem across 2017 & 2018 Sorrentos. There are multiple forms for it as well as mechanic discussion groups trying to solve the problem.  This NEEDS to be a recall and fixed immediately before some gets hurt or worse!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11531627,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2023","dateComplaintFiled":"07/11/2023","vin":"5XYPGDA38HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 45-55 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer, where the knock sensors were replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that there was a hole in the piston and there was no compression in the valves. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11531702,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2023","dateComplaintFiled":"07/11/2023","vin":"5XYPGDA38HG","components":"ENGINE","summary":"My engine has been consuming oil at an usual rate. I have been experiencing this issue since I bought the car in August 2021, but it is slowly getting worse, especially during the summer. I have to constantly check my oil level to ensure it isn\u2019t running low.  I got my oil changed last month, around June 15th or so, with a 3000 mile interval. After ~1400 miles, when I checked my oil, there were little oil on the dipstick (below the low line) along with small metal bits on the end of the dipstick with the oil. As usual, I have checked the oil color to make sure it wasn\u2019t mixing with something in the engine, and checked the drain plug to make sure it was tight. I genuinely cannot tell where this oil is going or how it is being burned. This is the only issue I have encountered with this car. I have no warning lights, but my miles are high at about 144,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11530326,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2023","dateComplaintFiled":"07/04/2023","vin":"5XYPGDA34HG","components":"ENGINE","summary":"High oil consumption between oil changes.  Usually add 3 quarts of oil between 5K mile oil changes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11529872,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2023","dateComplaintFiled":"07/01/2023","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Engine failure SUV hasn\u2019t even reach 100,000 miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11529621,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2023","dateComplaintFiled":"06/29/2023","vin":"5XYPGDA38HG","components":"FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while exiting the vehicle, there was an abnormal burning odor coming from underneath the driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure had reoccurred. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 68,700.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11529357,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2023","dateComplaintFiled":"06/28/2023","vin":"5XYPGDA36HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 75 MPH, the vehicle started to decelerate independently. The contact stated that the low oil pressure, the check engine, and the battery warning lights were illuminated. The contact was able to roll to a stop on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the drain plug was missing, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 92,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11528319,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2022","dateComplaintFiled":"06/22/2023","vin":"5XYPHDA18HG","components":"UNKNOWN OR OTHER","summary":"I purchased a 2017 Kia Sorento new from Kia of Puyallup. I have taken the vehicle for all changes to Kia of Puyallup. The last two oil changes (9/16/22 and 03/18/23)  have shown that within two to three months there wasn\u2019t any oil in the car. During my last oil change 9/16/22, I asked service consultant - Karsten Malin why there was no oil in the car and he stated that it was normal for Kia\u2019s to burn that much oil. Then, a couple of months after the oil change (the dipstick was dry) I reached out to Kia of Puyallup and was told \u201cjust put oil in it\u201d. On June 16, 2023 I again reached out to Kia of Puyallup about there being no oil in the car and spoke with the service center manager Tom Evans. This wasn\u2019t normal as I just had an oil change on 03/18/23. At this time I was informed that I would need to bring the car in for an excessive oil consumption test. It would take three attempts and if the last test fails I would need an engine replacement. At that time I asked to make an appointment and was informed they are booked until August and I would need to call during the week to see if I could get the car looked at. In addition, they\u2019re short staffed during certain days during the week/weekend so I would need to check everyday for availability.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11528322,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2023","dateComplaintFiled":"06/22/2023","vin":"5XYPGDA36HG","components":"ENGINE","summary":"High oil consumption- needed to add additional oil before 3,000 miles post oil change.  This has happened for the last three oil changes.  This last time, exactly 3,000 miles post oil change, there was no oil at all.  Oil sensor light went on to indicate low oil.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11528391,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2023","dateComplaintFiled":"06/22/2023","vin":"5XYPG4A36HG","components":"ENGINE","summary":"When the car had engine light was on at 60200 mileage, the dealer replace the engine in 2021. I have the same symptom in 2021 and engine light on. The dealer did diagnosis and said cvvt problem. The dealer refused to cover it with the extended warranty. I can't drive the car because of not enough power to speed-up on high way.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11527607,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2023","dateComplaintFiled":"06/18/2023","vin":"5XYPG4A38HG","components":"STEERING","summary":"I have a 2017 Kia Sorento in which the steering has been feeling sticky. It feels like the steering has been getting stuck and hard to turn at times. I\u2019m scared that one day it will get stuck and I can\u2019t undue the stickiness at all. It\u2019s very scary and unsafe to drive. I had contacted a Kia dealership to get this problem looked at because I feel this vehicle is dangerous and I have a young child that I drive back and forth in this vehicle. I even contacted Kia consumer services on plenty of occasions and they were no help.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11527474,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2023","dateComplaintFiled":"06/17/2023","vin":"5XYPH4A50HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"First and foremost I am the 2 owner of this vehicle with only 38,000 miles, my 82 mother gave me the car with 22,000 miles on it b/c she barely drives anymore. The car is in excellent condition until I started noticing that the steering wheel was sticky and it is difficult to control the vehicle, the oil pressure and the traction control light would come on and off intermittently. In addition, while in park or driving the speedometer would display dashes and then display inaccurate speeds going up and down until reaching 95 miles on the display then, would go to dashes, and then everything would return to normal.  I took the vehicle in the last months of 2022 to the dealership which they failed to acknowledge and display lights and any problems with the steering wheel. I took the vehicle home and the oil pressure light started displaying continuously along with all the other problems (I did not take it back to the dealership b/c they already had charged me a substantial amount of money for nothing). I took the vehicle to have the oil checked, oil levels were fine nothing could not figure out the leak location. Fast forward, the vehicle is sitting at an independent reputable mechanic who was able to find that the \"Oil pressure sending unit\" is responsible for the leak and the oil pressure light display. The Kia dealership neglects to honor any warranty, I am left paying thousands for this repair.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11527207,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2023","dateComplaintFiled":"06/15/2023","vin":"5XYPGDA53HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while exiting the highway at 15 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle and parked the vehicle in a parking lot. The next day, the contact's father towed the vehicle to her residence. The following day, the vehicle was towed to a dealer. After a week at the dealer, the contact was informed that the engine had seized and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 138,492.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11527264,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"06/15/2023","vin":"5XYPHDA52HG","components":"STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I was driving on a highway where maximum speed limit was 65miles. Suddenly my car stalled and restarted again and post that i had a warning for Check AEB, auto hold was disabled and Traction control was enabled. For a brief moment, i lost steering which may be a result of the stall but then i regained steering.  This has happened 4 times in the last 6 months.  I stopped the car by the road, turned off the engine and restarted the car. The dashboard still showed the same warnings.  I again turned off the car, opened my drivers side door and closed it and then restarted the car. The warning signs went off and then there were no issues post that.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526925,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2023","dateComplaintFiled":"06/14/2023","vin":"5XYPG4A53HG","components":"ENGINE","summary":"Engine stopped working while I was driving due to a rod bearing issue with no warning. No engine lights, low oil lights, etc came on to warn me. Luckily I was able to get to the side of the road and wait for a tow truck. Kia dealer said it was unrepairable due to \"rod bearing\" failure, and I needed a new engine. Kia has recalled/updated software for their 4 cylinder GDI engines for a \"rod bearing\" engine failure issues but not the V6. Kia has also settled a class action lawsuit due to this failure - but only in the 4 cyl engines. The V6 is also having this problem. Dealer quoted nearly $10,000 for a new engine, I chose to sell the vehicle at a loss instead.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11527046,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2023","dateComplaintFiled":"06/14/2023","vin":"5XYPGDA30HG","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"i HAVE A 2017 KIA SORENTO i PURCHASED THIS VEHICLE SEPTEMBER 2021. SINCE PURCHASING THIS TRUCK i have had problems with oil consumption.the engine constantly burn oil. I have taken to king KIA in Gaithersburg md . where I'm now being told it keep failing the oil consumption test. and that a combustion cleaning need to perform. AS I RESEARCHED THIS ISSUED I WAS SHOCK TO SEE THAT THIS IS AN ON GOING PROBLEM AND THE NUMBER OF COMPLAINTS WITH KIA. kia need to be held responsible for these problems NOT THE CONSUMERS. THIS SHOULD BE A RECALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526886,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"06/13/2023","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"This involves a 2017 Kia Sorento.  1.350 miles after a scheduled oil change I checked the oil and found it was 3 quarts of oil low.  The color of the oil on dip stick was blackened.  I have been topping off the oil every 400 miles with another quart of oil.  I visited a local Kia dealership and talked to a maintenance person who told me to stop adding oil and it would eventually \"freeze up\" and they would replace the engine.  They also told me that Kia had extended the warranty on this type of engine to 999,999 miles.  This tells me that they expect to replace the engine eventually.  Their advice above sounds stupid and extremely dangerous.  If I hadn't checked the oil level after 1.350 miles it would have run out before the next scheduled oil change.  This could have happened during rush hour traffic and would have possibly caused a very serious accident. If they plan on replacing it in the future I think they should do it now before any serious accidents happen.  I hope you would agree.  There has not been any warning lights to say it was low on oil. Again , the engine would have to freeze up before they would replace it.  Thanks for your assistance.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526563,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2023","dateComplaintFiled":"06/12/2023","vin":"5XYPG4A51HG","components":"EXTERIOR LIGHTING","summary":"The vehicle turns the headlights on while the engine is off, parked, and no occupants in the car and no keys in the ignition.  I have experienced this multiple times.  There are many other reports of this on the Internet as well.  The multi switch was in the Auto position.  I started the car, then turned it off, removed the keys, locked the doors and the lights went off.  I checked on it later and the headlights had come back on (with the tail lights) while parked in my driveway.  I then searched on the Web for others having this issue and there are many with this same year and model.  This could run down the battery repeatedly, and also it is unknown if it is an electrical/fire hazard because something is clearly still activated after the car has been turned off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526474,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2023","dateComplaintFiled":"06/11/2023","vin":"5XYPGDA53HG","components":"EXTERIOR LIGHTING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"The shift release has been replaced for 2017 kia sorento but now it is traffic light switch causing one of my car problems. In gas I spend 40 dollars a day for less than 110 miles of driving even with an full synthetic oil change just done is problem two. The speedometer is off by 3 to 5 I have had bmv and officers do their test on vehicle along with the head and tail lights being replaced every 6 to 8 weeks what am I to so with a vehicle that I am still paying on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526166,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"06/09/2023","vin":"5XYPG4A5XHG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"When I am driving the lights will shut off even when they are on auto. I have to pull over and turn the knob back and forth till they come back on. Sometimes they turn off when I use my blinker. The lights will also stay turned on even when the car is turned off and doors are locked.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11526135,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2023","dateComplaintFiled":"06/08/2023","vin":"5XYPK4A52HG","components":"EXTERIOR LIGHTING","summary":"Headlights in auto mode will randomly go off while driving without any change in ambient light. Dangerous on unlit roads.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11525354,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2023","dateComplaintFiled":"06/05/2023","vin":"5XYPGDA50HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"We had two issues develop.  The first issue developed about 30k miles after purchasing it new.  The car would accelerate unevenly and after long drives the car would lurch during acceleration after starting from a stop. The lurching would continue for a few days before disappearing.  No tech could reproduce it. They tried multiple times to reset the software and found no other issues.  After a normal fuel injection cleaning at 100k miles, the lurching eased, but still remained.  The issue was never resolved. The second issue came up at 108k.  We heard a strange noise from the front right of the car when accelerating, but no indicators.  The next day the engine light starts flashing and the car is vibrating, so we take it to the dealer the next morning. The engine oil is extremely low and the engine needs to be replaced because 3 valves are miss firing!!!!  We had an oil change at 100.8k.  We were well within the time for another oil change...a change, not a complete refill!!!  There was never an oil indicator light.  The engine was clearly burning oil too quickly and the indicator was not warning correctly.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11525516,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2023","dateComplaintFiled":"06/05/2023","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Burning a lot of oil","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11524605,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2023","dateComplaintFiled":"05/31/2023","vin":"5XYPG4A3XHG","components":"UNKNOWN OR OTHER,ENGINE","summary":"There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem.  The oil leaks can cause a completely empty oil compartment resulting in a blown motor.  Walmart super center brought it to my attention. Also, the Kia dealership was notified that the oil was leaking at the time of service but did not seem concerned. The oil light will briefly come on when going down a hill. No flashing lights or visual indicators unless you see the brief oil light.  There is also rattling in the engine area that gets worse as the oil gets lower. Very annoying but the biggest concern is the leaking oil.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11524464,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2023","dateComplaintFiled":"05/30/2023","vin":"5XYPH4A16HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"On several occasions while driving down the highway at night going approximately 60-65 mph headlights, tail lights go completely out. With my whole family in the car but Thank God we have never been in an accident as a result of this. No recall information has been received even though I see plenty of complaints. The last 2 times I\u2019ve gotten an oil change within 1500 miles my oil light comes on and when I check, there is low oil or no oil.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11524551,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2023","dateComplaintFiled":"05/30/2023","vin":"5XYPGDA55HG","components":"UNKNOWN OR OTHER","summary":"Hi. While  closing my trunk it appeared that the latch and trunk  closed. As I took off to drive I realized my trunk door was opening and at the same time the warning light came on. I was driving maybe 30 mph. While pulling over to stop, I went over a pot hole which caused the car to jump up a little. During that time my trunk flew open and the things in my trunk fell out onto the street. There were cars behind me which had to swerve to stop from hitting/ running over my things. My husband had to put the items on the floor in my second row and sit in the trunk and hold it closed until we got home. A catastrophe and I'm glad no accidents happened because of this but there could have been one. Apparently there's a problem with the trunks latching system that's very common and should be recalled. This just happened 2 days ago and I haven't had my appointment yet. They're not available until July 2023. I may need to get rope and tie the trunk closed until my appointment. Thank you.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11524112,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2023","dateComplaintFiled":"05/27/2023","vin":"5XYPG4A33HG","components":"ENGINE","summary":"Driving on Interstate Highway at speed limit 70 mph, car starts slowing down rapidly. Looked at dash engine light flashing, put the hazard lights on and pulled to left temporary emergency pullout lane coasting at 20 mph. Had to wait for big gap in traffick to get to right hand side of Interstate, hoping engine didn't seize up in middle of highway. Was able to find area wide enough to be clear of oncoming traffick. Called for roadside service. Car was pulled up on wrecker, taken to Kia dealership. I was told they would inspect car asap.The service advisor called the next day late. Told me they would be replacing the engine in car with a remanufactured engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11523957,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2023","dateComplaintFiled":"05/26/2023","vin":"5XYPHDA55HG","components":"EXTERIOR LIGHTING","summary":"While driving at night on dark road 50 mph with lights on auto. Lights went out completely. Had to make hard stop and turn lights to on position.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11522615,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2019","dateComplaintFiled":"05/18/2023","vin":"5XYPG4A32HG","components":"STEERING","summary":"My Kia I purchased had 39,000 miles and it has a steering problem which I wasn\u2019t 100% aware of. Today it is at Kia where they stated they\u2019re gonna have to replace the steering column did not give me a price but this is a safety issue, and I want to recall done on this issue For the steering column. How can you help me?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11522616,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2023","dateComplaintFiled":"05/18/2023","vin":"5XYPG4A32HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that after a routine oil change was performed, a month later the oil warning light illuminated. Upon inspection, the dipstick displayed that a quart of oil was needed. The contact stated that after adding oil, the oil light turned off. The vehicle was then taken to an independent mechanic where it was inspected, and the mechanic informed the contact that the oil was low, and that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the VIN was not covered under recall. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and the contact was provided a case number. The failure mileage was approximately 65,895.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11522215,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2023","dateComplaintFiled":"05/16/2023","vin":"5XYPGDA51HG","components":"ENGINE","summary":"Sudden Engine Failure:  My car died in the middle of a highway on-ramp lane, so I had to call 911 to ask a police officer to come help. Our car came to a complete stop with no warning signs prior. My car was driving totally fine up until that point and then suddenly this happened on the highway. This put ourselves at risk (myself and my 2 children in the car), and it put everyone behind me at risk of rear-ending me, as traffic was moving. During the incident, the engine would not turn over at all. I waited about 10 minutes for a state trooper to pull up, while cars and big trucks whizzed past my stopped car on both sides. When the state trooper arrived, he called the highway department, and someone from the highway department came and pushed my car to the shoulder so that we could be safer.  We had it towed to our Kia Service Center: Jones Kia, 2001 Belair Rd, Bel Air, MD 21014. They completed a diagnostic review. They contacted us and explained that: The cylinder head bolt failed. It became \"threaded\" (this was the term used by the Kia Service center who examined the car), causing the engine to overheat and seize. It happened so quickly that there were no warning signs. The service adviser at Jones Kia told us that we would need a whole new engine replacement.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11522219,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2023","dateComplaintFiled":"05/16/2023","vin":"5XYPHDA55HG","components":"SERVICE BRAKES","summary":"After using AutoBrake while driving I turned off the engine without turning off the Autobrake system. The Electronic Parking Braking System {EPB] engaged. When I turned the car on again I could not disengage the EPB. After trying everything recommended in the owners manual I called the Kia dealer and they had no suggestions.  I called for a tow to the dealer. After they examined the car they informed me the system (cables &  EPB system) needed to be replaced.  I was lucky that the. failure accrued after I had parked and not while in motion. I have @41480 miles on the car & had only started using auto brake within the last year so I think there is a connection since the manual advises to turn auto brake off before turning off the car - not an intuitive action.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11521490,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2023","dateComplaintFiled":"05/11/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"burning oil and oil light coming on getting oil changed within 3000 miles and it is getting worse","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11521330,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2023","dateComplaintFiled":"05/10/2023","vin":"5XYPG4A36HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"Lights will just turn off while driving and and the blinkers will not work. The horn will not work either. It happens all the time it doesn\u2019t matter if it\u2019s day time or night time.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11521274,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2023","dateComplaintFiled":"05/09/2023","vin":"5XYPG4A32HG","components":"ENGINE","summary":"I have an engine oil consumption issue. I am running out of oil before 1,000 miles. I have had this issue checked out at my local mechanic and at the Kia dealership in Hurst, Texas. They are recommending that I bring the unit back for a process of three visits paying out of pocket for an issue that is clearly visible. I do not have any lights on my dashboard and the oil is being burned for some reason. I purchased this car used and have not even had it for a year, and here lies a major problem. I feel this issue is placing my safety at risk. The car is starting to stutter when pulling off and when I take it for service, it keeps saying low oil. It's unethical to have to get oil changes every 30 days.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11520287,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2023","dateComplaintFiled":"05/03/2023","vin":"5XYPH4A19HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle lost forward momentum. The contact stated his daughter had not noticed any warning lights. The vehicle was pulled safely off the road however, the vehicle stalled and had to be towed to a dealer. The vehicle had been diagnosed and it was determined that there was a hole in the engine block and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was 114,800.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11520290,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2023","dateComplaintFiled":"05/03/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while stopped in an intersection at a traffic signal, the vehicle was making an abnormal rattling sound, coming from the engine compartment, and the vehicle then stalled. The contact stated that the battery and oil warning lights were illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The contact had the vehicle towed to a residence. The vehicle had not been diagnosed by a dealer or an independent mechanic. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11519925,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"05/01/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"Engine burns an astronomically ludicrous amount of oil. Yes available for inspection.  There have been no personal or other safety risks as I\u2019ve kept up on maintenance by monitoring the oil level on a weekly basis. In time, however the oil consumption may exceed typical volume consumed and the engine may seize up.  The problem has been addressed, confirmed with the dealer, to which I was told  this is common and the top half of the motor would need speciality disassembly and cleaning for the unreasonable amount of close to $4,000.  No other inspections have happened.  No, no oil light notice. On 5/1/23 I had to add 2.5 quarts of oil, no oil appeared on the dipstick. This car burns more oil than my 1995 Saturn sl2 used to burn at 180,000 miles. I\u2019m terribly disappointed with the manufacturing of this engine. How can something be efficient and better if it consumes oil? I\u2019m only contributing to the environmental concerns that are already out of hand.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11519691,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2022","dateComplaintFiled":"04/30/2023","vin":"5XYPG4A3XHG","components":"POWER TRAIN,ENGINE","summary":"High consumption of oil (5 qrts in a week and a half). It failed the recommended test set forth by manufacturer and no one will fix it until it stalls or seizes. Major safety risk since they know of the problem and will not fix until it is too late.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11519570,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2023","dateComplaintFiled":"04/29/2023","vin":"5XYPGDA38HG","components":"STEERING","summary":"Kia Sorento are being stolen like crazy. I took my Sorento to Russ Darrow Wauwatosa to get the anti-theft software updated. When I got there, the supervisor told me that 80% of cars on which the update was applied ended up having the steering wheel have all buttons on it not working. This scared me and I ended up not getting the software for my Sorento. Why would Kia fix one problem and create 10 other ones? Or did the car dealer's supervisor lie to me? Thanks, Ahmed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11519583,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2023","dateComplaintFiled":"04/29/2023","vin":"5XYPG4A34HG","components":"ENGINE","summary":"We bought our 2017 Kia Sorento new from the Kirby dealership in, CA. The first 100k miles we took it faithfully to the dealer for all suggested service. For years it has had oil leak, oil where it should not be in the engine, and serious oil consumption issues. They did not solve the issues despite bringing it in many times. 9/2022 the engine completely shut down on the freeway in a very dangerous area. At 115k miles it happened again 3/23 in the exact same place, with the same symptoms. This time they say it is not covered and quoted us over $7k for an engine replacement. We escalated to management and corporate, they have all denied responsibility, given us many reasons why, all that we do not agree with. Each person we have talked to has given a different reason. I joined the Engine Failure- Kia/Hyundai group on Facebook. Now I am aware of the extent of the catastrophic Theta ll engine failure problem. Kia is doing everything they can to deny claims even with class action suits and pending suits and litigation. Anecdotally, I have read hundreds of stories like ours. In 4 weeks 4k more have joined, almost 500 daily, with engine failures. Now that I know that this is a pervasive and wide spread issue with thousands of faulty engines, I realize that this is not a company who cares about the wellbeing of their customers. Their engine design flaws, actions and inaction are causing their customers stress and heartache, financial ruin, terrifying accidents, house fires, and death and yet they are doing everything they can to skirt financial responsibility for their issues. They are lying to their customers, finding every loop hole they can and not honoring the mandated settlements to make their customers whole and provide them with a safe and reliable vehicle. It is a tragedy that should be getting more press and legal attention to hold Kia responsible for the pain they are causing their customers, who put their faith and safety in the hands of the company.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11518250,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2023","dateComplaintFiled":"04/21/2023","vin":"5XYPKDA53HG","components":"TRAILER HITCHES","summary":"The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear taillights failed to operate as designed. The failure mileage was 117,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11518041,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2023","dateComplaintFiled":"04/20/2023","vin":"5XYPG4A3XHG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Headlights shout off at night while vehicle is in motion. I have reported this issue to the manufacturer/dealership and was advised that vehicle needed to be brought in when issue is happening. Dealership is closed at night when issue occurs. No warning messages when lights shut off and first occurred 8/2021.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11518062,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2022","dateComplaintFiled":"04/20/2023","vin":"5XYPGDA58HG","components":"ENGINE","summary":"A broken connecting rod punctured the engine block which resulted in engine oil escaping. The leaking oil caught fire while it was being driven down a highway.   My son was driving at the time. He could have been killed had he not noticed the fire and stopped the vehicle. There were no warning lamps\\lights on until after the fire occurred.  Because Kia stated that the engine in my car was not part of the previous recall, and my insurance company did not consider it a total loss, I chose to put ~$10,000 into the car to have a used engine installed. (A used engine that most likely has the same safety issue)  See this article about other Kia owners being told that this issue not covered under the previous recall since it didn't cover their year\\make. I fall into this category as well. Kia has refused to acknowledge there being a problem and provided NO assistance with getting me car repaired. My vehicle is still not drivable, due to other electrical issues  most likely caused by the fire:  https://www.wsmv.com/2023/04/12/despite-not-being-subject-recall-second-kia-catches-fire-while-driver-is-behind-wheel/  Kia Case Number:[XXX] Kia has stated that they feel there is no issue with the engine in my vehicle and that it is safe to drive. This is most likely not true and I feel they are engaged in gross negligence by not taking this issue more seriously.   INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11517818,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2023","dateComplaintFiled":"04/19/2023","vin":"5XYPG4A32HG","components":"ENGINE","summary":"This 2017 Kia Sorento burns oil so excessively that it has stalled at times creating unsafe driving conditions. More so, it seems that Kia is aware of this issue but not moving to fix it. The date is for the most recent stalling.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11517728,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2023","dateComplaintFiled":"04/18/2023","vin":"5XYPKDA58HG","components":"UNKNOWN OR OTHER","summary":"My Kia caught fire when it was parked in my driveway not running.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11516941,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2022","dateComplaintFiled":"04/13/2023","vin":"5XYPG4A39HG","components":"ENGINE","summary":"My car is excessively burning oil. I have Had oil consumption tests done and it has come back excessive. I got the recommended engine cleaning done. They said this fixed the problem. Here I am Less than 3000 miles later and my oil is dry again. I only drive to and from work (5ish miles a day) and longer spouts on the weekends. Kia does not want to honor this and fix it. They know it\u2019s a problem and everyone at the service will tell me they know but corporate won\u2019t make it right.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11516726,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2023","dateComplaintFiled":"04/12/2023","vin":"5XYPG4A35HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that after starting the vehicle, a clicking noise was heard coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the crankshaft and the engine needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The contact related the failure to NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11516413,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2023","dateComplaintFiled":"04/10/2023","vin":"5XYPGDA53HG","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"First issue: Computer fails to throw codes for issues like low oil or engine overheating because of a cracked radiator that was bone dry when the mechanic looked at it. At the time of the incident with the cracked radiator, mechanic checked fuses and system but could not find any issues. However, they agreed that check engine light should have come on. But it did not. Second issue: Oil some how magically disappears out of the engine, and because of this, I'm now stuck, with a worthless car that I'm going to have to abandon about 900 miles from my home because it'll cost too much to replace an engine. Even the mechanic that looked at it said it wasn't worth spending the money on replacing the engine. Think about the level of absurdity because that's a big amount of labor for them and they recommended against spending money on the Sorento.. I'm now car less and fucked because of Kia's shitty defects.. I'm sorry for the profanity but I'm lost.. I'm lost.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11514491,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2022","dateComplaintFiled":"03/29/2023","vin":"5XYPG4A35HG","components":"TRAILER HITCHES","summary":"The contact owns a 2017 Kia Sorento. The contact received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11513591,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2022","dateComplaintFiled":"03/24/2023","vin":"5XYPH4A53HG","components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. While shifting from first to second gear, the transmission was shifting hard. There were no warning lights illuminated. The vehicle was taken to the local dealer five times however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. While driving, there was an abnormal ticking noise detected. The vehicle was taken to an independent mechanic who changed the oil. The vehicle was taken to another local dealer, Fredy Kia 11711 Gulf Fwy, Houston, TX 77034 where it was diagnosed there was no oil in the vehicle. The dealer informed the contact that the engine was consuming an abnormal amount of engine oil. There was a leak coming from the engine and it was diagnosed that the transmission and engine needed to be replaced. The manufacturer was contacted but there was no additional assistance provided. The failure mileage was approximately 113,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11513246,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2022","dateComplaintFiled":"03/22/2023","vin":"5XYPH4A13HG","components":"ENGINE","summary":"Driving on interstate when vehicle began to lose power, going slower and slower. Exited highway and suddenly the entire dashboard lit up and the car shut off. There had been NO INDICATION of a problem prior to this point. I was 500 miles away from needing an oil change. Had car towed to dealership where they told me there was no oil in the car. How is that even possible, when there had been no oil leakage. (I park in the same two places every day.)  1) How does a car burn through all the oil like that with no indication of a problem? 2) Why wouldn't the low oil sensor come on in the car if this were the case?  I had to replace the engine at at cost of over $6000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11513031,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2023","dateComplaintFiled":"03/21/2023","vin":"5XYPG4A31HG","components":"ENGINE","summary":"The contact's daughter owns a 2017 Kia Sorento. The contact stated that while her daughter was driving at approximately 55 MPH, there was a knocking noise coming from the engine compartment and the vehicle was stalling. The contact's daughter was able to pull over to the side of the road, and the vehicle then lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The failure mileage was 79,210.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11512833,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2023","dateComplaintFiled":"03/20/2023","vin":"5XYPK4A52HG","components":"EXTERIOR LIGHTING","summary":"When traveling when it is dark, the head lights will suddenly turn off.  The indicator on the dash shows that the switch has been changed to parking lights.  If you turn the switch on and off the lights will come back on.  This has happened on approx 10 occasions.  I documented the time and date of one of the incidents below.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11512249,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2023","dateComplaintFiled":"03/16/2023","vin":"","components":"FUEL SYSTEM, GASOLINE,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact referenced NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11511554,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2023","dateComplaintFiled":"03/13/2023","vin":"5XYPGDA33HG","components":"ENGINE","summary":"After owning this car for four years and performing regular oil changes, it suddenly started knocking and stalling. I immediately checked the oil, which was not even registering on the dipstick (despite an oil change not due for another 2,800 miles). I added almost 4 Qt of oil. We were able to make it home and have a mechanic confirm that it needs a new engine. It has only 82,000 miles. I'm glad that we stalled just BEFORE getting on the snowy highway, otherwise, who knows what would have happened to my entire family.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11510587,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2023","dateComplaintFiled":"03/07/2023","vin":"5XYPGDA38HG","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, where it was diagnosed that an unknown steering part needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11510174,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2023","dateComplaintFiled":"03/04/2023","vin":"5XYPKDA54HG","components":"EXTERIOR LIGHTING","summary":"Tonight (3/4/23) while driving in the dark  my headlights turned off while driving 45 mph. This is the 2nd time this has happened. It happened last October as well. I turn on my brights, turn them off again and the headlights are working normally again. Both times that this happened, I was driving with the lights in auto mode.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11509180,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2022","dateComplaintFiled":"02/26/2023","vin":"5XYPGDA52HG","components":"ENGINE","summary":"My husband was driving and said he heard a knocking noise. We pulled over and had no oil. We put 5 quarts in and drove to the Kia dealership in Huntsville AL. We kept losing power and stalling while we drove. They said we needed a new engine. It was a known issue but not under warranty or recall. They quoted us over 14k to fix it. We trailered it home and have been praying for a recall since it is a known issue. I saw people on a facebook group say to report the problem to you. They have had luck getting help from your department. I originally leased the vehicle and the bought it after lease was up. I still owe on the vehicle and have kept up on maintenance.  Thank you for your time, [XXX]  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11508534,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2022","dateComplaintFiled":"02/22/2023","vin":"5XYPG4A51HG","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the steering wheel became firm. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11508390,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2023","dateComplaintFiled":"02/21/2023","vin":"5XYPGDA39HG","components":"ENGINE","summary":"The vehicle is using excessive engine oil. I change the oil every 3,000 miles. I am currently adding about 5 quarts of oil between oil and filter changes. That's 10 quarts of oil every 3,000 miles. The vehicle has about  99,000 miles on it. It has been getting progressively worse the more miles it goes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11507610,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2022","dateComplaintFiled":"02/16/2023","vin":"5XYPGDA34HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 65 MPH, the vehicle lost motive power and decelerated to 25-30 MPH. The check engine warning light was illuminated, and the vehicle shuddered significantly. The contact veered to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the cylinders #1 and #4 were misfiring. Additionally, the dealer stated that oil residue was found on the spark plugs, indicating that the engine was consuming an excessive amount of oil. The dealer diagnosed that the engine long block needed to be replaced. The dealer replaced the long block, the engine, and the cylinders. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 75,114.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11507703,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2023","dateComplaintFiled":"02/16/2023","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"It is an engine failure thru excessive oil usage. My oil light has never came on and Dealer nor KIA can tell what point does it suppose to come on. My vehicle has 90,000 miles and I put 6 quarts of oil between 4500 miles oil change. I just completed a oil consumption test in which it was down 2.5 quarts within 1000 miles. Then I had to pay $654 for a compression test. They say the test failed and the pistons are worn. Because they are worn, they say repair is not covered. I purchased a KIA Certified vehicle with an extended warranty and they say engine is not covered because the pistons are worn not broken. I say the pistons are worn because it may have been the lack of oil causing the extensive friction on the pistons. Is it mandatory for the car manufacturer to have an oil level warning or minimum standard that all of them should follow? They told me that my engine will die soon and a new engine is $12,000.00. I believe the public should be aware of their intentional engine failure caused by excessive oil usage by not giving a low oil notification. I have had my oil changed at the same dealership since I purchased it. I paid $2500 for an extended warranty in which they do not honor. I paid $2500 plus interest for a service that is not being honored. A warning light for low oil should be mandatory, manufacturer should be liable for not having a warning light in place. Service manager and service all played dumb stated nobody never asked about an oil warning light. Please Help!!! I still owe $15,000 on the vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11505809,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2023","dateComplaintFiled":"02/06/2023","vin":"5XYPHDA59HG","components":"VISIBILITY","summary":"The front half of the panoramic sunroof \u201cexploded\u201d while driving on freeway. Partly cloudy cool day nothing to cause a big circle of glass to blow up. We had the inner lining closed at the time so the shattered glass did not hit us. No warning whatsoever. Did call ins. co. but did not file a report as nobody injured and unknown cause.I do have 2 pictures of it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11505859,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2022","dateComplaintFiled":"02/06/2023","vin":"5XYPG4A38HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"Unknown. My vehicle has excessive oil consumption, major vibration an oil is shooting out of the top of my motor that may cause a fire.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11504996,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2023","dateComplaintFiled":"02/01/2023","vin":"5XYPGDA51HG","components":"ELECTRICAL SYSTEM","summary":"As you are aware this of the \"Kia\" Challenge running rampant in the US. I am one of these owners of these vehicles. I recently was made aware that my neighbor had a car identical to mine and his was stolen out of his driveway last Sunday morning. I contacted Kia of North America and they stated \"We do not have a workaround for this at this time\" They will not supply us with Steering Wheel Locks or Immobilizers. The NHTSA needs to seriously investigate this to the high extent as this is causing anguish for people like myself who are fearful of our automobiles that we paid an exuberant amount of money for to be stolen from us. Its also very fearful that the car insurance companies are threatening to non-renew owners of these motor vehicles is VERY VERY concerning. Please address this please give the people like myself some guidance on how to proceed. If my insurance company decides to non renew my automobile insurance I am in deep trouble as I use this car to commute everyday to and from work. Please assist","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11504758,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2023","dateComplaintFiled":"01/31/2023","vin":"5XYPH4A51HG","components":"POWER TRAIN","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the vehicle would hesitate or jerk while depressing the accelerator pedal. There was no warning light illuminated. The contact took the vehicle to the dealer and was informed that the transmission needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 102,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11504224,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2023","dateComplaintFiled":"01/28/2023","vin":"5XYPG4A36HG","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"I was driving at approximately 35mph when my vehicle loss power and the steering wheel locked and gas pedal did not work almost causing me to be rear ended. I put my hazard lights on and started my vehicle back up and tried to continue driving but my vehicle delayed in acceleration and has now continued to delay ever since that incident. I have parked my vehicle and have not moved it due to the danger.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11503750,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2022","dateComplaintFiled":"01/26/2023","vin":"5XYPGDA55HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 35 MPH, the vehicle stalled. The contact pulled over and restarted the vehicle. The contact continued to drive but the vehicle stalled again. The contact detected an abnormal sound coming from the engine. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the camshaft and rod bearings needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling). The manufacturer was contacted and referred her to the NHTSA Hotline for assistance. The failure mileage was approximately 138,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11503780,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2019","dateComplaintFiled":"01/26/2023","vin":"5XYPGDA53HG","components":"STEERING","summary":"While driving at highway speeds, steering is notchy and sticky. Steering is hard to control and it is difficult to drive straight. Overcorrection is a result and the car is unsafe to drive. The dealership drove the car and felt the same steering issue. They updated the software, but that didn't help. In fact, the sticky, notchy steering seems worse.  The steering problem has been ongoing for about 5 years, and there has never been any warnings or messages from the car's electronics.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11503324,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2023","dateComplaintFiled":"01/24/2023","vin":"5XYPHDA53HG","components":"TRAILER HITCHES","summary":"2017 KIA SORENTO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-703. THE CONSUMER REQUESTING TO KNOW WHEN WILL KIA PROVIDE A REMEDY FOR THE RECALL ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11503471,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2023","dateComplaintFiled":"01/24/2023","vin":"5XYPH4A19HG","components":"STEERING","summary":"This is a continuing problem. The steering \u201cNotches\u201d when driving down straight and curves as well. I\u2019ve had the vehicle into dealerships 4 times since 2019. The vehicles warning never came on. ECU\u2019s been updated with the revisions of group CHA, Number 084., and the problem goes away for awhile, however, it\u2019s back again in January 2023. There was extension for the MDPS issued on January 7, 2022 to 15yrs/150,000 miles, but it says the the warning has to come on. This is not right, I believe now something needs to be replaced. My Sorento now has over 70,000 miles. Do we with same problem have to hit something and possibly kill an innocent person or ourselves.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11503295,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2023","dateComplaintFiled":"01/23/2023","vin":"5XYPGDA38HG","components":"ENGINE","summary":"I'm the (third and current) owner of 2017 Kia Sorento LX which was working absolutely fine, with no issues or any warning lights on.  On 1/14/23 (Saturday) while travelling with family on highway I-95 (in florida), the engine suddenly failed with smoke and oil spurting out from underneath. The engine service lights and audio warning kicked in. Despite the confusion and nervousness, I was able to safely maneuver the vehicle to the shoulder within seconds and escaped crash or fire.  Immediately called my insurance and got the vehicle towed to the nearest Kia dealership. I had to drop the vehicle at the dealership (and drove home 700 miles to Virginia using one way rental). Few days later the dealership confirmed that the engine is not good anymore and it needs a replacement. They told me that since the recall (PI1802 ECU UPGRADE (KSDS)) was not performed on the vehicle, Kia will NOT pay for any expenses and I have to pay out of pocket more than $8500.00 for the replacement.  It came as a big surprise and shock to me as I never heard or got any communication from either the dealer (3rd party) from whom I bought the vehicle or KIA regarding such recall or the fix needed, to prevent such a failure.  I would appreciate it if your legal team can help me to have Kia replace the engine at no cost to me.  As I'm searching, I'm hearing a lot of news about KIa's and Hyundai's having the same engine issue and many have resulted in fires and even death. Youtube and other online forums, have many of these horror stories, also few highlighted by the media. Now looking back, I feel lucky that we narrowly escaped!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11502965,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2023","dateComplaintFiled":"01/21/2023","vin":"5XYPGDA39HG","components":"UNKNOWN OR OTHER","summary":"I have a 2017 Kia Sorento . I bought this vehicle with less than 5000 miles on it. I had the oil changed when it was recommended.  Loved the vehicle.  Fast forward to about 48,000-50,000 miles. {currently at 62,000 Miles} Had the required oil change done and they noticed the vehicle was low 2 quarts of oil. Oil consumption continued. Had an OIL CONSUMPTION test done {at approximately 53,000 miles] and determined it as a legit complaint. As i am not the original owner and the vehicle warranty expired at 50,000 a free new engine is NOT an option. They offered to complete a free combustion flush. I am now waiting for 1000 miles to recheck the oil to see if the flush took care of the problem, but I did check the oil at 100 miles, and it is down 1/2 a quart already. I will be reporting back to the garage if the consumption gets worse or when I hit the 1000 mile recheck mark.  I am seriously concerned about this. I paid a lot of money for this vehicle, and it was to be my last car in my retirement years! If the engine fails, seizes or continues to burn excessive oil and I have to pay for a new engine or more repairs I will be devastated as I am on a Social Security and have a limited incoming.  The engine could seize if it burns all the oil when I'm driving and could cause injuries to myself or the public. I know hate this vehicle and wish i never bought it !! I really feel Kia should be required to replace this engine with a SAFE no problems engine!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11502090,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2022","dateComplaintFiled":"01/17/2023","vin":"5XYPGDA3XHG","components":"ENGINE","summary":"Once I reached 70000 miles my car start to burn oil and I went to Kia north Brunswick because I used my service oil there they told me that was normal and we will do the test then I should change the oil once it was burning a lot before got empty and after I went kia bridge water New Jersey and we did same and this time after I change the oil and used 700 miles I found my oil is almost empty and my car still under warranty but they told me if I want to fix it I should change the engine from my pocket and as a note, I'm always doing my service in Kia dealer and I have been almost 10000 miles I change the oil like 8 times because this problem and no one knows what's the problem and no one help me, please I need help with my car   Thanks in advance","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11502041,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2023","dateComplaintFiled":"01/16/2023","vin":"5XYPGDA39HG","components":"ENGINE","summary":"MY KIA HAS AN ENGINE ISSUE THAT INVOLVES OIL CONSUPMTION. I GET THE OIL CHANGED EVERY 5,OOO MILES AND IN THE LAST 4 OIL CHANGES IT HAS BEEN BOTED THAT THERE WAS NO OIL OR ABOUT 1/2 A QUART IN THE OIL PAN WHEN DRAINING. THIS MEANS THAT MY KIA IN ESSENTIALY BURNING 5 QUARTS OF OIL EVERY 5,000 MILES, WHICH IN MY OPINION IS FAR MORE THAN JUST A WORN ENGINE. HOWEVER, THE VEHICLE IS NOT LEAKING ANY OIL, I CONFIRMED THIS BY PARKING IN BOTH MY GARAGE AND DRIVEWAY TO TEST FOR OIL LEAKS AND I HAVE LOOKED UNDER THE VEHICLE AND HAD THE PEOPLE DOING MY OIL CHANGE CHECK AND NONE OF US CAN FIND ANY EVIDENCE OF A LEAK. WHEN THE ENGINE IS RUNNING THERE IN NO BLACK OR WHITE SMOKE SO I AM JUST NOT SURE WHERE THE OIL IS GOING. I HAVE CONTACTED THE KIA DEALERSHIP I BOUGHT THE VEHICLE FROM AND THEY BASICALLY TOLD ME THAT IS NOT THEIR PROBLEM AND THAT I CAN PAY ALL THIS MONEY TO HAVE IT DIAGNOSED. I KNOW THAT MY KIA SORENTO IS NOT HE ONLY ONE WITH THIS ISSUE, HOWEVER, KIA HAS STATED THAT EVEN THOUGH IT IS THE SAME ISSUE, SINCE IT HASN'T BECOME A RECALL INVOLVING MY PARTICULAR VIN IT IS NOT THIER PROBLEM. AND IT NEEDS TO BE FIXED BECASUE ONE OF THESE DAYS THE ENGINE IS GOING TO SIEZE WHILE I AM ON THE FREEWAY, OR SOMETHING LIKE THAT, AND POTENTALY CAUSE A MAJOR ACCIDENT THAT COULD RESULT IN DEATH. PLEASE LOOK INTO THIS FOR ME THANK YOU.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11501892,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"01/15/2023","vin":"5XYPHDA53HG","components":"STEERING,ELECTRICAL SYSTEM","summary":"The steering wheel seems to get stuck with prolonged straightforward driving such as highway trips. When attempting to make slight correction in steering the steering wheel seems to stick requiring increased force to move the steering wheel which results in over correction.  Power steering malfunction, it is available for inspection upon request.   Potential steering problem resulting in crash.   No.  Problem described to dealer service center, no problems found upon routine service screening.   No.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11501024,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2023","dateComplaintFiled":"01/10/2023","vin":"5XYPG4A36HG","components":"ENGINE","summary":"Excessive motor oil consumption leading to a cylinder 2 misfire resulting in a new motor needing to be purchased. The car is less than 5 years old. I purchased the car in 2018 with 13,000 miles and preformed all regularly scheduled auto maintenance and all of KIA\u2019s recalls and advised KIA on multiple occasions that there was excessive oil consumption. Driving down the highway the car began to shake uncontrollably and the check engine light illuminated. The car was pulled over at an auto zone where it was advised of the cylinder 2 misfire. The car was then towed immediately into the Greensboro KIA dearlership for formal diagnosis of the issue. At which point the dealership called and advised all tests were performed and this repair would require a new motor for a total of $11000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11501139,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2022","dateComplaintFiled":"01/10/2023","vin":"5XYPG4A33HG","components":"ENGINE","summary":"My 2017 Kia Sorento check engine turn on  so I took it to the dealer.  The dealer told me that it was the sensors and that the warranty would cover it.  A few days later they told me they needed to change the engine. They also said that they needed the oil changes receipts. I send the receipts that I had in the moment, but the warranty needed more receipts. The lady from the dealer told me to call KIA to see what else they need it to approve the warranty to replace the engine. Another lady from KIA told me they need it 11 receipts in  total  to approve the warranty. I send the rest of the receipts which makes 11 receipts and they still don't want to replace the engine. I call the lemon law to see if they could help me and they told me because I never had any problems with the vehicle and it needs 2 or more problems with the engine, but they told me that KIA  has a  collective lawsuit for that are engines 2.0 and 2.4 and I have 2.4 on my Kia Sorento.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11500839,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2023","dateComplaintFiled":"01/09/2023","vin":"5XYPGDA55HG","components":"STEERING","summary":"The steering is \"Sticky\" or feels like it gets stuck in a \"Notch\" while driving down the road. It is most noticeable at highway speeds and happens every trip to town. When the steering sticks is causes an overcorrection. This overcorrection is getting worse with time. I have yet to take it to the shop for inspection. No warning lamps or codes are currently present.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11500873,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2022","dateComplaintFiled":"01/09/2023","vin":"5XYPGDA34HG","components":"ENGINE","summary":"The 2.4 liter engine is using in excess of 4 quarts oil in less than 4000 miles. Kia corporation suggest to keep putting oil in engine until an internal failure. Then the engine will need replacing. The dealership willfully sold this under a Certified Pre-owned status. Which I think should be considered fraud. With Kia knowing they had the oil consumption issue prior to purchase. The vehicle was purchased Jan 23,2021 with 34,912 miles on it. It currently has 58921 miles on it. First began noticing the usage Dec 27 2022.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11500578,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2023","dateComplaintFiled":"01/07/2023","vin":"5XYPG4A38HG","components":"ENGINE","summary":"Engine seized after driving under 2000 miles after oil change from Kia dealership","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11499337,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2022","dateComplaintFiled":"12/29/2022","vin":"5XYPGDA38HG","components":"ENGINE","summary":"I bought my Sorento new in 2017 and had been taking it in to the dealership for regular maintenance. It started drinking oil a few months ago and an in-warranty oil consumption test was done. It's still using a lot of oil AND now it has a bad cylinder and needs a new $5,000 engine. It's out of warranty now and I'm disappointed that regular service appointments over the last five years didn't prevent this. It makes them seem pointless in retrospect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11498235,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"12/20/2022","vin":"5XYPKDA56HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed. The vehicle was then towed to Kia at Williamsburg (3012 Richmond Rd B, Williamsburg, VA 23185) where it was diagnosed that the engine needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 77,571.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11497975,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2022","dateComplaintFiled":"12/19/2022","vin":"5XYPGDA39HG","components":"ENGINE","summary":"2017 KIA SORENTO. CONSUMER WRITES IN REGARD TO ENGINE FAILURE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11497983,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2022","dateComplaintFiled":"12/19/2022","vin":"5XYPGDA35HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage.  Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11498009,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"12/19/2022","vin":"5XYPG4A38HG","components":"STEERING","summary":"Steering has a sticky or notchy feel. When going around bends/curves the vehicle proceeds to turn without the need of hands on the wheel. Steering feels like you have to break it out of place, which leads to oversteering out of lane. The issue is constant . Vehicle is not only putting myself at risk, but other drivers if not able to turn or avoid traffic.  Problem has been reproduced and confirmed by dealer. Dealer advised to replace entire steering column which is about $2,600. There are no warning lights but issue was noticed after first buying the vehicle. Vehicle has no history of accidents nor indications of damage.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11497179,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2022","dateComplaintFiled":"12/13/2022","vin":"5XYPGDA32HG","components":"ENGINE","summary":"The engine threw a rod through the block, it is available upon request. I had driven it to my destination earlier that day, it stayed parked until later in the evening as we were getting ready to go we checked the oil and headed on our way. After 10 min of driving on the highway there was a loud ugly clunk noise, lots of smoke coming from the car and the oil and check engine light turned on and shut off, the engine had no power. We started to pull over we began seeing flames coming from under the hood, the engine had caught on fire before we had completely pulled over and come to a stop. It can't be driven anywhere, we found pieces of piston/connecting rod that were broken and mangled in the engine and later found the hole underneath the car at the bottom of the block. Since the fire was out by the time the officer arrived, he gave us an incident report and drove us home. The car wasn't making a weird noise, wasn't driving funny, it had less than 90k miles on it, no warning lights of any kind on the dash were on until mid accident but they turned off as fast as they came on. It was the LAST thing we expected to happen considering the mileage and no warnings or any kind before that night. Opened a case with Kia Customer Care Center and was told my case was escalated to nationals and they would reach out to me, I called back several times as they didn't have a number to give to me and each time I called i was told there was no update, there is still currently no update or anything, I had to call to reopen my case because an employee had closed my case-reason unknown.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11496576,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2019","dateComplaintFiled":"12/08/2022","vin":"5XYPGDA55HG","components":"TRAILER HITCHES","summary":"The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11496441,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2022","dateComplaintFiled":"12/07/2022","vin":"5XYPG4A31HG","components":"TRAILER HITCHES","summary":"The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11496238,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2022","dateComplaintFiled":"12/06/2022","vin":"5XYPKDA5XHG","components":"VISIBILITY/WIPER","summary":"2nd rear section (non-movable portion) of Panoramic glass shattered while driving. No road debris is possible due to roof rack being on car which would prevent road debris or falling material. It simply shattered like temperature differential shatter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11496175,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2022","dateComplaintFiled":"12/05/2022","vin":"5XYPGDA53HG","components":"STEERING","summary":"Steering is sticky, it holds then releases.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11495746,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2022","dateComplaintFiled":"12/02/2022","vin":"5XYPH4A57HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11495680,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2022","dateComplaintFiled":"12/01/2022","vin":"5XYPGDA56HG","components":"FUEL/PROPULSION SYSTEM","summary":"Vehicle shuttered and died while driving 65mph down highway. Dealer service indicated cause was due to fuel pump failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11495645,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2022","dateComplaintFiled":"12/01/2022","vin":"5XYPG4A52HG","components":"POWER TRAIN","summary":"Car is jerking into 2nd gear while driving which causes tension on neck and back.  Transmission also slips while accelerating.  TCM needs to be updated but dealership can't do it without a notice.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11495678,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2022","dateComplaintFiled":"12/01/2022","vin":"5XYPGDA56HG","components":"EXTERIOR LIGHTING","summary":"Headlights and dash lights will suddenly and randomly turn off while driving when using auto setting. Have experienced this multiple times.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11495534,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2021","dateComplaintFiled":"11/30/2022","vin":"5XYPG4A38HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle. The contact stated that while driving back to the residence, the vehicle stalled several times and had to be restarted several times. The contact had rebuilt the engine himself. The failure recurred a second time and the vehicle had to be towed. The contact stated that the vehicle was sputtering and jerking while driving. The contact stated the engine failed and the vehicle was no longer drivable. The contact called the dealer and was informed that the vehicle was not included in a recall for the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 105,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11494771,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2022","dateComplaintFiled":"11/23/2022","vin":"5XYPHDA52HG","components":"EXTERIOR LIGHTING","summary":"The lighting switch assembly has an issue that causes the headlights to turn off at random times. I have only seen it happen when the switch is on the auto setting, but that is the setting I most often use. When the lights go off, the instrument panel display shows that the switch has changed to the parking lights setting, but the physical switch has not been moved. The lights remain off for a few seconds and then switch back to the auto setting. I have also seen issues with the turn signals, such as when I make a left turn and complete the turn, the switch flips to the off position and then the right turn signal turns on by itself. This is a safety risk because the lights randomly turn off at night and it hinders my ability to see in the dark and for other vehicles to see me. It is also a safety risk because other drivers may react based on my turn signal being on, but I don\u2019t intend to move in the direction it is indicating. I have seen this happen multiple times over the past year, but not consistently. The dealer I brought it to was not able to reproduce the issue and did not replace the switch. A dealer has inspected it, but no other parties have. There is no prior warning or messages before it happens.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11494358,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2022","dateComplaintFiled":"11/21/2022","vin":"5XYPG4A39HG","components":"ENGINE AND ENGINE COOLING,ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11494461,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2022","dateComplaintFiled":"11/21/2022","vin":"5XYPG4A36HG","components":"ENGINE","summary":"No warning. Engine started knocking. Waiting to hear if repair will be covered by 100000 original owner warranty","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11494336,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2022","dateComplaintFiled":"11/20/2022","vin":"5XYPGDA5XHG","components":"ENGINE","summary":"My 2017 Kia Sorento does not start all the time.  I have had both the battery and starter tested and am told they are fine.  This makes for a very UNRELIABLE mode of transportation.  The car does not start sporadically and leaves me stranded at various times and places.  I have  been told by several repair places that they have no idea how to fix this...  The car eventually starts after a few prayers but no mechanical adjustments are made.  Please advise!!  Thanks","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11493855,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2022","dateComplaintFiled":"11/16/2022","vin":"5XYPG4A38HG","components":"ENGINE","summary":"I have two major concerns about my 2017 KIA Sorento (2.2L)  OIL CONSUMPTION: The vehicle consumes up to 2-3 quarts of oil within 2-3 months.  This is similar to other cases on this site:  NHTSA ID Number: 11493012 NHTSA ID Number: 11491117 NHTSA ID Number: 11487580 NHTSA ID Number: 11486757 NHTSA ID Number: 11486544 NHTSA ID Number: 11484553 NHTSA ID Number: 11483621 NHTSA ID Number: 11482245 NHTSA ID Number: 11478518 NHTSA ID Number: 11478115  ENGINE KNOCK/VIBRATION: Now the engine knocks wildly when in idle, and I do not feel safe driving it, and it is the only vehicle I have access to transport my child to their job.  My issues are similar to these reports:  NHTSA ID Number: 11491104 NHTSA ID Number: 11477401 NHTSA ID Number: 11476366 NHTSA ID Number: 11473881 NHTSA ID Number: 11473534  I have reached out to the dealer, in reference to this, and they will not return my calls.  When a mechanic reviewed it, they replaced two Ignition Coils (cylinder1&4) and all of the spark plugs, without any change.  This vehicle was purchased in April 2022, and I have nothing but issues with it, and the dealer refuses to take it back or assist me with my concerns.  It is very unsafe to drive, but like I shared it is the only vehicle we have.  I fear this will not end well.  My friend called on my behalf and had this Recall Request Open: 575550","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11493604,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2016","dateComplaintFiled":"11/15/2022","vin":"5XYPHDA56HG","components":"SEAT BELTS","summary":"When someone is sitting in the front passenger seat and does NOT have their seat belt on there is no warning alerting the operator of the vehicle, no lights blinking or no bells dinging. I have done a little research and this appears to be common on at least some Kia vehicles. Pretty much every other vehicle I have checked gives some kind of warning if passenger is not buckled. The seatbelt system is part of the restraint system (as I'm sure you know) so I would think that would be a big safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11493476,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2022","dateComplaintFiled":"11/14/2022","vin":"","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger\u2019s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11493012,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2022","dateComplaintFiled":"11/10/2022","vin":"5XYPG4A39HG","components":"ENGINE","summary":"The engine has been consuming a lot of oil for some time.  Kia did an oil consumption test 12/1/2020 and at that time was using 1.5qt per 1000 miles.  They said was OK and acknowledged that a service bulletin was coming out in several weeks that would address the issue (See Receipt).  That service bulletin was never issued from Kia.  The oil consumption has increased to 330 miles per quart in September of 2022.  Now the engine began to miss-fire on 10/27/2022 and consuming more than 200 miles per quart of oil.  I believe the engine is now irreversibly damaged and they will not honor the warranty.  The car is still within the warranty terms.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11492965,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"11/09/2022","vin":"5xypg4a58hg","components":"EXTERIOR LIGHTING","summary":"While headlights are set to \"Auto\" mode, they will automatically shut off wile driving on multiple occasions. Also, while on \"Auto\" mode, parked, and vehicle turned off, head lights will turn on. This is a safety issue as driving without headlights is illegal and can cause an accident. Also, if vehicle has headlights on while vehicle is parked and turned off, this can cause the battery to drain and vehicle will not turn on. Enabling it driveable. This is a failure within Kia's electrical system/wiring, and needs to be brought to their attention.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11491587,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"10/31/2022","vin":"5XYPG4A37HG","components":"POWER TRAIN,ENGINE","summary":"1.Engine is consuming 2-3 quarts of oil every 1,000 miles.  Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date.   2. I am a therapist and travel Ohio for insurance purposes.  My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago.   3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings.  I literally ran out of oil 2 times before I knew it is a problem.  The problem started in August of 2022.  Under 96,000 miles.  Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11491104,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2022","dateComplaintFiled":"10/27/2022","vin":"5XYPG4A30HG","components":"ENGINE","summary":"My motor was beginning to make a knocking sound yesterday and I felt unsafe driving it so I parked it","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11491117,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2022","dateComplaintFiled":"10/27/2022","vin":"5XYPG4A35HG","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car\u2019s repairs should be covered under NHTSA Recall #20V750.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11491119,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2021","dateComplaintFiled":"10/27/2022","vin":"5xypg4a50hg","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the \"auto\" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from \"auto\" to \"on\" and the lights react/will work and stay on when switched back to \"auto\". Mechanic unable to recreate issue. No  warning lights, messages, or notice of problematic signals (other than the standard \"lights on\" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11490421,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"10/22/2022","vin":"5xyph4a17hg","components":"EXTERIOR LIGHTING,ENGINE","summary":"2017 Kia Sorrento burns excessive amounts of oil between oil changes, more than 4 quarts.   Eyebrow and rear parking lights come on their own, even after the car has been off for several hours without touching Kia or keys.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11490117,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2022","dateComplaintFiled":"10/20/2022","vin":"5XYPG4A34HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact was able to pull over on the side of the road. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 102,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11490218,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2022","dateComplaintFiled":"10/20/2022","vin":"5XYPH4A59HG","components":"ENGINE","summary":"\"Oil pressure light\" appears while starting and driving vehicle, oil maintains in vehicle no drop in oil level. KIA dealership is aware of issue and has not informed consumers before purchase that a flush of the engine, is a \"potential\" fix for issue, KIA dealership is unsure that issue will be resolved, on low mileage vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11489734,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2022","dateComplaintFiled":"10/18/2022","vin":"5xypg4a5xhg","components":"ENGINE","summary":"The car started leaking oil. Took the car in for inspection at local Kia dealership. The component that failed was the \"oil pressure switch\".   This leak put my engine at risk of not working and fire.   There was no warning lamp, engine oil was low.   There is a NHTSA notice for this same issue sent out for Kia Sorento 3.3L GDI engines.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11489784,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2022","dateComplaintFiled":"10/18/2022","vin":"5XYPG4A31HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"While I was driving on the interstate my head lights and dashboard lights went out. My lights were in auto mode. The next morning my park lights were on with the light switch in auto mode.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11489843,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2021","dateComplaintFiled":"10/18/2022","vin":"5XYPGDA50HG","components":"EXTERIOR LIGHTING","summary":"When the headlights are on \"auto\", they shut off at night while I'm driving. This has happened when I have been traveling out of state on dark highways and it is very dangerous. It is available to be inspected. I have not taken it in to get checked. I have not been able to use the \"auto\" feature because I do not want to take that kind of risk.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11489187,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2022","dateComplaintFiled":"10/13/2022","vin":"5XYPHDA53HG","components":"POWER TRAIN","summary":"Rear Differential Coupling Assembly leak, to where it needs to be replaced. Loud noises coming from the back of the vehicle, especially during braking. Brakes still have 5 and 7 mm remaining.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11489099,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2022","dateComplaintFiled":"10/13/2022","vin":"5xypk4a54hg","components":"EXTERIOR LIGHTING","summary":"The auto lights turn off randomly during night operation","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11488763,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2022","dateComplaintFiled":"10/11/2022","vin":"5XYPKDA54HG","components":"STRUCTURE","summary":"Paint delamination on hood.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11488152,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2022","dateComplaintFiled":"10/06/2022","vin":"5XYPG4A54HG","components":"EXTERIOR LIGHTING","summary":"On 3 different occasions, my headlights have gone out during driving at night. My switch is always  set to auto. I have noticed at times during the day they will shut off as well. Shutting off during night driving is very dangerous as i'm not always in areas that are lighted. On a few occasions my eyebrows and tail lights have randomly come on when my car is off during the night. These issues are happening without warning.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11488154,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"10/06/2022","vin":"5XYPHDA55HG","components":"EXTERIOR LIGHTING","summary":"While driving at night down an unlit roadway, the headlights turned off. I was the passenger and my wife the driver. She touched the light control arm and they came back on. She said this has happened about 5 times, all at night. It takes about 3-5 seconds to get the lights to come back on. We were on a back country road driving about 55 mph which means we drove anywhere from 240 feet to 400 feet down the highway in the dark. This is a safety concern. I have also discovered some of the vehicle's lights come on at random while parked in the garage. I have also discovered the battery dead on 3 occasions. I assume these issues are related.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11487580,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"10/03/2022","vin":"5XYPGDA38HG","components":"ENGINE","summary":"2017 kia Sorento has been burning oil like crazy. It is going through at least 3 quarts of oil every week to 2 weeks. The oil light does not come on to say it is low on oil, I have to continually check oil level manually to see if I need to add oil. Check engine light comes on and goes back out constantly. Biggest problem is there is no indication that the oil is getting low.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11487616,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2022","dateComplaintFiled":"10/03/2022","vin":"5xypg4a55hg","components":"ENGINE","summary":"We were driving on a highway that was currently under construction. I had called my mechanic to get the vehicle in to get it plugged in to see why the service engine light came on that morning. While driving it, the vehicle stalled out on the now one lane highway. Stalled to the point of not being able to move or restart. There was no other sounds, smoke, anything! It. Just. Stopped. The semi behind us took out three construction barrels when he swerved to miss hitting the back of the vehicle!  After seeing our lives flash before our eyes, we had to have some of the construction workers help us push it out of the way of any other traffic. It was towed to our mechanic who told us that there were metal shavings in oil and that intake and exhaust cams are two degrees off. They would not repair this type of engine issue, so we had it towed to our local Kia dealer/service center. There they have diagnosed the vehicle having catastrophic engine failure.   Not covered under warrantee and we are required to pay for new engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11486757,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2022","dateComplaintFiled":"09/27/2022","vin":"5XYPGDA35HG","components":"ENGINE","summary":"I have to refill my oil with 5 quarts every 2k miles like clockwork between periodic oil changes. Oil light comes on taking left turns and slowing down to a stop. Dealership said nothing about the issues associated with this car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11486544,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"09/26/2022","vin":"5xypgda38hg","components":"ENGINE","summary":"My engine is consume too much oil. On 2 occasions when taking car for oil change I was told no oil in my engine. I had to put 3 quarts of oil in between oil change around 900 miles. My engine light flickers on and off but last time no warning given. I am concerned that this may cause engine fire. Noticed the issue at approx 98000 miles. I drive on highway for 45 mins to go to work and afraid I will consume all the oil in my engine and cause an accident or cause a fire. I go through a tunnel and it cause a lot of anxiety knowing my car is consuming too much oil. I called Kia dealership and they told me I have to wait till November for car to get service. I am trying to avoid the run around since I am at 103000 miles since warranty ended at 100000. I purchased car brand new. Thank you","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11486554,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2022","dateComplaintFiled":"09/26/2022","vin":"5xypgda59hg","components":"EXTERIOR LIGHTING","summary":"Headlights were in auto mode and twice have shut off when it was completely dark at around 0600 on 9/22 and 9/26. Dashboard and all exterior lights went out. I had turn them to the on position for see. In both cases the vehicle was stopped at a stop sign and it happen just as was pulling out.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485886,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"09/22/2022","vin":"5XYPHDA57HG","components":"EXTERIOR LIGHTING","summary":"The headlights spontaneously shut off while driving at night.  This has happened multiple times since we have owned the car.  Mostly happens when lights are in AUTO mode.    Also the headlights will turn on while parked and shut off.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485691,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2022","dateComplaintFiled":"09/21/2022","vin":"5XYPKDA59HG","components":"ELECTRICAL SYSTEM","summary":"There is an electrical problem with the Kia Sorento. I had the battery and Alternator replaced when the vehicle shut down and locked up on me. This is the second time in a few months it just shut down while I was driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485735,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2022","dateComplaintFiled":"09/21/2022","vin":"5XYPH4A58HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH, his wife noticed an abnormal sound coming from the engine. Additionally, his wife also noticed that the vehicle was not accelerating as needed. The vehicle was taken to an independent mechanic and the high-pressure fuel pump follower was replaced; however, immediately there was a knocking sound coming from the vehicle. The mechanic diagnosed the vehicle and stated that the knocking noise was coming from the engine and might be the rod bearing. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were contacted and stated that the vehicle was out of warranty and that the VIN was not under recall. The failure mileage was 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485568,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2022","dateComplaintFiled":"09/20/2022","vin":"5XYPGDA36HG","components":"ENGINE","summary":"Vehicle has 64000 miles, I was driving at 70 mph on highway with no warning the engine cut out lost power, engine light was now on. Had it towed to Kia dealership was told  engine failure is a problem with this vehicle as well as excessive burning oil and I had to pay $500 to have engine cleansed, told it would not fix the problem but engine cleanse was the recommended step.  Told to drive car for 1000 miles bring it back to have oil checked then I am to drive it, not to check the oil or add oil and drive it until the engine goes out again then have it towed back to the dealership.  Didn\u2019t even make it to 1000 miles check engine light came on, now being told it is the intake manifold that needs replaced not covered under warranty and this will cost me $1000 and still refuse to replace the problematic engine.  Asked technician if the lower engine issues could cause damage to other parts of my engine not covered by lifetime warranty for lower engine to which I was told he didn\u2019t think so but couldn\u2019t say for sure.  Contacted Kia customer center received an apathetic response to my concerns and merely offered to mail me a hard copy of the details of the warranty told not sure why the technician told me not to check or add oil as that would be owner negligence and engine would then not be covered by lifetime warranty.  Kia is consciously putting my family at risk by refusing to resolve the clear problem with this engine. Their actions are negligent.  They willingly took my money for a vehicle that they know he problems but refuse to remedy the issues.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485289,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2022","dateComplaintFiled":"09/19/2022","vin":"5XYPHDA59HG","components":"EXTERIOR LIGHTING","summary":"While headlight switch is in Auto mode, it will frequently turn off the headlights at night while indicating that I changed the headlight mode even though I haven't touched it. This happens on dark rural roads with no other vehicles around so oncoming headlights isn't the issue. This happens multiple times a week and I am forced to quickly turn the headlights manually to the \"always on\" position before I crash into something. I am quick, but it is dangerous and scares my wife to death. Searching online forums shows this to be an extremely common problem. This happens all of the time so there is not one specific date to select. It has been happening multiple times a week for about a year now. Kia pretends they haven't heard of this issue before but any simple search online will show they are lying.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485095,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2022","dateComplaintFiled":"09/18/2022","vin":"5XYPHDA16HG","components":"POWER TRAIN","summary":"While on a road trip down south, at my first gas stop, the vehicle's gear shift was stuck in park and refused to move. After removing the small cap cover marked Shift Lock Release, I manually inserted a screwdriver into the hole and was able to release the shifter. This has been the only way to release the gear shifter from Saturday, 09/10/2022 until present time. I have an appointment for service with Premier Kia dealership in Branford CT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11485098,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2022","dateComplaintFiled":"09/18/2022","vin":"5xypk4a53hg","components":"EXTERIOR LIGHTING","summary":"My 2017 Kia Sorento, While driving (at night) the head lights will shut off in auto mode. turn the switch off and back on lights come ON, SAFETY TO ME AND OTHERS WHEN YOUR HEAD LIGHTS GO OUT ON A DARK ROAD","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11484553,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"09/15/2022","vin":"5XYPH4A12HG","components":"ENGINE","summary":"Engine was burning oil very quickly. We were filling it with oil between oil changes which we always got on schedule. With any problems or warning from check engine light it shut down in the middle of the highway. Our mechanic checked it and said the engine it locked. I\u2019ve only had it for 10 months and it only has 106k miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11484422,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"09/14/2022","vin":"5XYPHDA50HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"While in Auto Lights mode, the headlights will randomly turn off while driving. Also, while in auto mode, while the car is parked the lights will randomly turn on- causing the battery to die within a few days of the car not being used.   It appears to be the Auto lights mode that causes the problem. This is extremely dangerous to this car and other cars on the road, for obvious reasons.   Issue has been noted to Kia dealer 2-3 times over the last 2 years. They are not able to replicate the issue. No errors in the computer.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11483621,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2022","dateComplaintFiled":"09/09/2022","vin":"5XYPGDA33HG","components":"ENGINE","summary":"On Friday September 2nd 2022, the oil light on my 2017 Kia Sorento came on for a brief moment then quickly went off.  Once I arrived at my destination, I checked my oil & found there to be little to no oil in the vehicle.  I had to add several quarts of oil to the vehicle to even get a reading on the dip stick.  The vehicle has had regular oil changes & there has been no indication of an issue with the oil prior to this.  Upon further inspection there is a large amount of carbon buildup on the tailpipe indicating the vehicle is burning oil.  I have left several messages with the service center at the Kia dealership where the vehicle was purchased & all service was completed to advise of the issue/bring the vehicle in, but have received no call back to date.  I have also reached out to Kia corporate regarding the issue with no response.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11483516,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2022","dateComplaintFiled":"09/08/2022","vin":"5xypk4a57hg","components":"EXTERIOR LIGHTING","summary":"Headlight Switch is faulty when in Auto. Lights shut off randomly while driving at night and when your car is parked and turned off all the lights will come on and drain your battery. I have had the lights shut off on me a dozen times roughly and had to replace a $300 battery because of the lights turning on and draining it. I have been stuck in bad situations with the battery dead and driving down dark roads at night when headlight failure occurs. I see hundreds of complaints from others online. I cannot understand how this safety hazard has not be addressed or corrected by KIA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11482965,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2022","dateComplaintFiled":"09/06/2022","vin":"5xypk4a5xhg","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Headlights go off without warning while in auto driving at night . Has occurred 2 in the month of August 2022. Can be turned back on by twisting the control nob to on. Poses a dangerous situation on the dark county roads that we drive if not quick enough to manually turn back on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11482931,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2022","dateComplaintFiled":"09/05/2022","vin":"5XYPGDA55HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"The \"auto\" headlight function keeps malfunctioning. It will randomly shut off the headlights and not turn back on.   Numerous forums have reported the issue. This is extremely dangerous when driving at night.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11482807,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2022","dateComplaintFiled":"09/04/2022","vin":"5xyphda5xhg","components":"EXTERIOR LIGHTING","summary":"Multiple times when driving at night, all of the vehicle's exterior lights sudden turn off.  We have been able to get the lights working again by turning the headlight switch on and off several times.  Obviously, this is an extremely hazardous situation leaving us with no visibility in the dark and other vehicles cannot see us wither.  We have not had this issue investigated by a dealership yet, but have found many accounts online of this occurring to others.  There are no warning lights or any indications of a problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11482245,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2022","dateComplaintFiled":"08/31/2022","vin":"5XYPGDA30HG","components":"ENGINE,FORWARD COLLISION AVOIDANCE","summary":"Oil consumption is horrible, also there is never a warning light that tells you that the oil is low, you\u2019ll just be driving and then the check engine light will come on and the car with start driving funny.   It\u2019s a dangerous situation because at any time your car could be out of oil and your engine could blow cause if harm or death to everyone in the vehicle and could possibly cause an accident.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11481685,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2022","dateComplaintFiled":"08/29/2022","vin":"5XYPH4A18HG","components":"EXTERIOR LIGHTING","summary":"While driving with headlights in \u201cAuto\u201d switch mode, the lights turned off. This occurred during dark goes while driving in a dark area at around 55mph. Switching from \u201cAuto\u201d to \u201cOn\u201d turned the headlights and tail lights back on. This seems to be a more common problem when I read about similar issues at https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/  Currently there is no recall for this safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11481686,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2022","dateComplaintFiled":"08/29/2022","vin":"5XYPKDA52HG","components":"STEERING","summary":"I was picking up my daughter from school. I drove there a considerable distance. I parked because I got there early. Once it  was time to get my daughter I put my car in reverse and it made a loud clanking sound and the wheel became hard to maneuver.  As soon as it made the sound a steering wheel with an exclamation point red light came on. I looked it up on Google and found that there was a technical bulletin issued for my year car regarding the MDPS/EPS system extending the warranty to 15 years on 01/05/2022-01/07/2022. When I took my vehicle to Kia of Hollywood service center in Hollywood FL, they were able to reproduce the problem. However after looking at the bulletin and parts covered under that particular bulletin, they told me that the issue that is causing the noise was not covered by that technical bulletin for the MDPS warning light and the actual cause of the noise in my vehicle was my car needed a new rack and pinion. Once they told me the repair would not be covered by the extended warranty I asked for the price. Kia is selling the rack and pinion for  $3280. The same part after market is $339. I of course took my vehicle to a different mechanic and did not pay the total cost of parts and labor that they quoted me which was $4460. I believe Kia is aware that this particular part is defective and are taking advantage of some sort of loop hole. Maybe not enough consumers knowing they can file complaints. There's a reason why they are selling this particular part 10 times its after market value. The part was also readily available and wasn't back ordered which means they have plenty in stock probably due to demand. I was not able to control my steering wheel which is a danger while driving. My car has had previous structural damage but nothing that affected the power steering in my vehicle at any time.   This problem just came out of nowhere.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11481306,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2022","dateComplaintFiled":"08/25/2022","vin":"5XYPHDA16HG","components":"POWER TRAIN","summary":"The 4 wheel drive coupling assembly is leaking oil covering the rear differential actuator motor. Kia TSB #086 November 2019 spells out the situation.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11480296,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2022","dateComplaintFiled":"08/20/2022","vin":"5XYPG4A30HG","components":"ENGINE","summary":"Engine failure at approx. 94755 miles. Motor lost compression in no.3 cylinder while on interstate. Car was inspected by dealer.KIA customer service car was not eligible for warranty repair. Car was under warranty limits. Purchased car new","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11480046,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2022","dateComplaintFiled":"08/18/2022","vin":"5XYPK4A52HG","components":"EXTERIOR LIGHTING","summary":"My KIA has issues with the headlights -- they randomly go off as you drive down the street.  I thought I was hitting something but last night I had both hands on the wheel -- and the lights went off going down a busy highway -- thankfully I was familiar with area and it was well lit.  They were out 5-10 seconds and they came back on.  This also happened to me travelling to Syracuse New York in the mountains which was very dark -- it was very scary and could have been very deadly.  I was a bit shook up.  I called KIA and they said they don't have enough complaints to do anything.  Seriously -- someone could die.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11479313,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2022","dateComplaintFiled":"08/15/2022","vin":"5XYPG4A58HG","components":"ENGINE","summary":"The KIA turned off while driving in traffic going to Louisiana. It just turned off while I was slowing down.  The vehicle turned back on a few minutes later and continued to Louisiana.  The steering wheel locked up while in Baton Rouge, LA and the red warning light came on after that.  There were no warning lights prior to the vehicle turning off while driving nor when the power steering locked up.  I took it to O\u2019Reilly\u2019s Auto Parts to have them put some power steering fluid in it.  They could not do it because apparently it has an electric power steering system. The car would not start after that. All the warning lights came on.  The rep at O'Reilly's said that since it is electrical, I would need to take it to the dealership because I should not be having these issues since I only had the vehicle for almost 3 months.  The codes that came on when the rep put the machine on were:  battery, starter, alternator, power steering.  The oil had been changed on Tuesday, 08.09.2022.  I already had to buy 2 tires as the tire shop stated the inside of the tires were already going bald.  Which should not be happening either.  The vehicle was left in Baton Rouge, LA as it was not drivable to return to Houston, Texas.  I am going to make arrangements with CARMAX to tow the vehicle to their location in Baton Rouge, LA.  According to CARMAX, there were no known issues when the vehicle was purchased nor were there any recalls.  If there were no known issues, why am I having these issues now?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11478518,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2021","dateComplaintFiled":"08/10/2022","vin":"5XYPGDA39HG","components":"ENGINE","summary":"My car burns oil, like at least a quart or 2 per week, so much so that I had my oil changed and the engine blew not even 2 months later.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11478105,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2022","dateComplaintFiled":"08/08/2022","vin":"5XYPH4A59HG","components":"UNKNOWN OR OTHER","summary":"Window regulator cables are failing.  Talked to Auto glass repair shop he has had numerous KIA Sorento's in for failed regulator, he had one just in with only 1 window that worked.  There is no stock available & as of right now they cannot even give an estimated delivery date on the ones due-in.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11478115,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2022","dateComplaintFiled":"08/08/2022","vin":"5xypg4a32hg","components":"UNKNOWN OR OTHER,ENGINE","summary":"I think there is something wrong with engine I just changed oil with sythitic oil  and drove it around at least 100miles and its done 3 quarts and there is no visuable leaks anywhere and also the radio does not work on any station","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11478031,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"08/07/2022","vin":"5XYPG4A39HG","components":"ENGINE","summary":"On June 15th, before our 2017 Sorento was due for an oil change, it completely ran out of oil and we were stranded on the side of the road. Our mechanic completely changed and filled the oil. I reached out to Kia Corporate twice, but they were of no assistance.  Yesterday, on August 6th, the car was again low on oil. We have an appointment with Kia on Wednesday, August 10th to attempt to address this issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11477731,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2019","dateComplaintFiled":"08/05/2022","vin":"5XYPG4A30HG","components":"ENGINE","summary":"This engine in the vehicle has had excessive oil consumption between oil changes. It uses 3 quarts of oil between oil changes at every 3000 miles. Why even do an oil change if I\u2019m putting 3 quarts in it every 3000 miles I could just swap filters and be done with it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11477401,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2022","dateComplaintFiled":"08/03/2022","vin":"5XYPGDA39HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and started to decelerate. Additionally, the vehicle was shaking abnormally. The contact was able to pull over to the side of the roadway and park the vehicle. There was no warning light illuminated. The contact restarted the vehicle after a while and drove to the nearest dealer for the vehicle to be diagnosed. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,500.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11476366,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2022","dateComplaintFiled":"07/28/2022","vin":"5xypgda34hg","components":"ENGINE","summary":"The component that failed is the engine and yes it is available for inspection and has already been inspected by Geico insurance. The vehicle started losing power on a major highway and four adult lives were at risk when this occurred. We took an exit as the car was failing and it stopped completely in traffic on the exit ramp. Yes, the problem has been confirmed by Matthews Kia. Yes, the vehicle has been inspected by Geico insurance. Yes, the vehicle suddenly began to shake, and made very loud noises, we then rapidly lost power and the car stopped dead in the middle of traffic.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11476207,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2022","dateComplaintFiled":"07/27/2022","vin":"5xypg4a31hg","components":"ENGINE","summary":"All my oil keep leaving out of my engine I only had the car since March I got the dealer oil change in May and I had to add oil twice in July I also had a Kia Sorento Pryor to this one and had the same problem there is ovisiouly some wrong with those engines I have seen other people complain about the same thing with the same vehicle in a Google search on that problem","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11475844,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2022","dateComplaintFiled":"07/26/2022","vin":"5XYPG4A59HG","components":"ELECTRICAL SYSTEM","summary":"My headlights are randomly turning on and off while I drive. Also when the car is parked and off for hours, the headlights turn on by themselves.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11474851,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2022","dateComplaintFiled":"07/20/2022","vin":"5XYPG4A33HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"When driving down the the interstate at night, my headlights just turn off while driving. They are on Auto. This has happened multiple times while driving. I have not took it to be looked at yet. There is no warning light or anything else that lets you know that there is a malfunction. The lights just go off. For them to come back on, I have to manually turn it off and back on again, and they will come back on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473881,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2022","dateComplaintFiled":"07/14/2022","vin":"5xypgda32hg","components":"ENGINE","summary":"Car was running fine no indicators on at all. Got on highway started shaking again no indicators on thought I was driving in uneven pavement at the time. Car started driving ok engine light then came on car started shaking and then stalled. Started it and luckily made it home. Car dealer said the engine was needing to be replaced. Extended warranty stated due to carbon deposit build up caused valve to burn so it will not be covered. This is a 2017 car under 100,000 miles and for the engine to go like this with me owning it for under 50k miles is absurd concerning and frustrating. I still have a loan and am out a car one that I thought would run longer!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473902,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2022","dateComplaintFiled":"07/14/2022","vin":"5XYPG4A31HG","components":"ENGINE","summary":"The engine was consuming a lot of oil. Lost 2-3 quarts in between oil changes. Kia did an oil consumption test and supposedly fixed the problem by cleaning out the gaskets. Kia told me that if this did not fix the problem they may need to replace the engine. I was told that the cleaning fixed the oil problem. Few months after, car started to loose oil again. Almost dry on oil change. Way before an oil change was due, car engine started shaking on the Highway. Brought it to closest oil changed shop and oil was completely dry. Mechanics at Kia told me that it was the spark plug. After they fixed the spark plug, they told me that there was a dead cylinder misfire and an internal engine failure. Since car had 72000 miles. It was not under warranty anymore. Engine needs to be replaced. Kia is not covering it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473962,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2022","dateComplaintFiled":"07/14/2022","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Heavy oil consumption. I just changed my oil 3,500 miles ago and it burned through the whole thing. I am on a group on facebook where hundreds of kia and hyundai drivers have the same issue with a very similar engine. Many have even had big engine fires as a result. This is not a safe care to take your family in. My engine seized up as a result, so I am only a year into my car payments and it is a total loss. I am on a teacher's salary so I can't afford to fix it or get another car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473534,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2022","dateComplaintFiled":"07/12/2022","vin":"5xypgda59hg","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE","summary":"My car started running badly with a knocking noise at the start. The knocking noise got worse, I so pulled over and checked the oil and there was virtually no oil in the engine. I filled it with oil and the knocking continued and got worse as I drove it to the dealer for service. The engine failed before I could make it to the dealer. It now needs a new engine. The Car was serviced regularly. NO LOW OIL ENGINE LIGHT CAME ON TO NOTIFY ME OF LOW OIL.  NO LEAK WAS DETECTED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11473183,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2022","dateComplaintFiled":"07/10/2022","vin":"5xyphda59hg","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"When \u201cauto\u201d for headlights the lights won\u2019t turn on at night time unless I manually switch it or the lifts will be on and then go off on their own during the night.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11472854,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2022","dateComplaintFiled":"07/08/2022","vin":"5xypg4A33hg","components":"ENGINE","summary":"Loosing oil which will result in engine failure.  Had an oil test done at the Kia Dealership and they said it lost 2.5 quarts of oil in 2925 miles and that is \"operating as designed\".  Their Owner's manual says change the oil every 7500 miles.  So by then I will be out of oil.  Not sure how this is \"operating as designed\".","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11472700,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2022","dateComplaintFiled":"07/07/2022","vin":"5xyph4a14hg","components":"EXTERIOR LIGHTING","summary":"While in Auto mode, lights turn off and on during the day and night. Happens daily.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471982,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2022","dateComplaintFiled":"07/01/2022","vin":"5XYPH4A50HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS","summary":"Passenger seat belt not on warning no longer works when car is running or not running. Passenger can forget to put on seatbelt and no reminder chime. Problem is continuous. No warning lamps. Has been inspected but not repaired.  Headlights come on and go off intermittently. Headlights come on when vehicle is off and not running Draining the battery down. Hard to duplicate. Has not been duplicated or repaired as it's intermittent without warning.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471350,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2022","dateComplaintFiled":"06/28/2022","vin":"5XYPHDA55HG","components":"SERVICE BRAKES","summary":"Within the last 6 months the EPB Electronic Parking Brake system engages and will not disengage leaving me stranded 3 separate occassions having to be towed to the dealership twice.  Now, the KIA dealer tells me the system needs to be replaced.  The dealer originally acknowledged issues with this system and that there is no fix, or recall, at this time.  Such a basic function should work on this vehicle without incident and certainly should not fail under 100,000 miles.  It is dangerous and can put families at risk when the vehicle locks up and will not move from its spot.  Replacement of this sytem is expensive and unreasonable.  There are numerous reports that can be found online.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471146,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"06/27/2022","vin":"5XYPG4A30HG","components":"ENGINE","summary":"The oil burns very fast. I check the oil weekly and it's always low. There were no warning lamps or lights or anything to indicate that the oil was low.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11471059,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2021","dateComplaintFiled":"06/26/2022","vin":"5xypg4a38hg","components":"ENGINE","summary":"My vehicle has been consuming massive amounts of oil. My oil is completely OUT at around 2500 miles after a fresh oil change. There are no leaks or puddles on my garage floor and no warning indication on the dashboard. I became aware of the problem only after my mechanic did courtesy inspections after taking my car in to have tires replaced, headlight bulbs replaced, routine maintenance. This is unacceptable and can lead to significant engine problems and/or fire!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11470867,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2022","dateComplaintFiled":"06/24/2022","vin":"5xypgda53hg","components":"POWER TRAIN,ENGINE","summary":"The oil light came on and started blinking. I checked the oil and it was full. I then called the Kia dealer and told them what was going on and the said it was a sensor. I needed to make appointment to get a new sensor but they had none and they were on back order. They would call me when it came in. I started seeing oil in garage under my car. I called The kia dealership back and they said just keep adding oil to it. 4 weeks after initial call the part came in. I took my car in to be fixed but it was more extensive than they were assuming. They had to order more parts and it took 2 more weeks. It turned out to be the Oil pressure switch that was leaking and spewing oil all over the engine. Could have been a disastrous situation. It cost me 1750.00. The car has 84,000 miles on it has been well taken care of and they didn\u2019t cover it under any warranty.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11470037,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2021","dateComplaintFiled":"06/20/2022","vin":"5XYPGDA34HG","components":"ENGINE","summary":"High oil consumption. I'm burning 2 quarts of oil every 1000 miles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11470152,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"06/20/2022","vin":"5xypkda52hg","components":"ENGINE","summary":"I left my home in Northern California and drove my 2017 KIA Sorento EX V6 AWD to work.  No one was with me in the vehicle.  There seemed to be a rattling sound in the engine when I started and drove the vehicle.  There was no illuminated light on the dashboard to indicate a specific issue.  I was planning to drop off the vehicle at the KIA Service Center-Roseville Automall after work.   I just got off the freeway, when the Kia slowed down by itself.  I was able to pull over to the right shoulder of the freeway and the KIA just completely stopped with faint sounds coming from the engine.  I turned the car off.  I stayed in the car and was about to call my auto insurance company when I smelled smoke.  I stepped out, checked the Kia from outside, saw something dripping under the front of the car, and started to catch fire.  I immediately stepped far from it and called 911.  The fire got bigger and just burned the whole front.   We had the KIA Sorento serviced in December 2021 for a leaky oil switch despite timely maintenance at the KIA Service Center through the years.  The maintenance guy said we did not have to pay to resolve the leaky oil issue because of a recall warranty.  We brought the KIA again for a regular maintenance service and brake pad repairs on 4/2/2022.  Later on, we got a letter from the KIA Headquarters dated 4/7/2022 regarding 2014-2018 MY KIA Sorento 3.3 L Vehicle Oil Pressure Switch Leaking New Vehicle Limited Warranty Extension.  Somewhere in the letter stated, \u201cIf oil is NOT leaking from the engine or the Engine Oil Pressure Warning Light DOES NOT remain illuminated after the engine is turned ON, you DO NOT need to bring your vehicle to a Kia dealership for the purpose of this warranty extension.\u201d  I thought the vehicle was in the clear already since it got serviced for the leaky oil in 12/2021 and completed its regular maintenance in 4/2022.   Proof of service records,vehicle photos, KIA\u2019s extended warranty letter for recall are all available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11469808,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2022","dateComplaintFiled":"06/17/2022","vin":"5XYPG4A37HG","components":"UNKNOWN OR OTHER","summary":"My husband and I were driving through a busy section of town and all of a sudden our suv completely lost power, dying on the side of the road.  We never had a check engine light or anything come on.  When we had it towed to the dealership we were informed our engine had locked up.  Apparently there was a product upgrade that should have alerted us that our engine was going out, but we were not notified by Kia of the knock system upgrade.  Nor were we informed that, as the second owners of the vehicle, in order to receive such notifications from Kia we needed to contact them and let them know we were the new owners and share our contact information.  However, if Kia had classified it as a recall on the warning system, we would have been notified through our registration with the BMV.  The dealership did share that this particular engine in a lot of Kia\u2019s models have locked up suddenly similarly to ours.  Luckily we were able to get our vehicle stopped right before the intersection, but did end up blocking a lane of traffic until the tow truck came.  Kia also refuses to replace our engine because we did not get the knock system upgrade even though we were never notified.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11468922,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2018","dateComplaintFiled":"06/13/2022","vin":"5XYPG4A35HG","components":"ENGINE","summary":"I am requesting an investigation of a defect involving the oil pressure switch in my iKia Sorento vehicle engine.   The oil pressure switch, a device which monitors engine oil pressure and illuminates a warning light when oil pressure is lost, is defective The defect results in an engine oil leak. The oil loss occurs without warning to the driver eventually leading to an engine stall and loss of motive power condition.   This was brought to the attention of the technician that serviced my car several times. I was instructed to add some oil if I noticed it, but don\u2019t fill it up. I was informed to let them take care of the liquid levels when I brought it in for the oil changes.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11468561,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2020","dateComplaintFiled":"06/10/2022","vin":"5XYPHDA53HG","components":"STEERING","summary":"When steering the vehicle at speeds between 40 and 70 mph the steering will feel sticky or get a notch feel to it.  When making minor adjustments to the wheel to keep the vehicle going straight there will be resistance, then when enough force has been applied it will move.  This sudden movement of the wheel causes the vehicle to over steer on the direction the steering wheel was being moved.  This can result in an overcompensation the other direction.  Although these are small movements the driving experience is unsettling for the driver, and for others around. The dealership is aware of the issue, confirmed it, and applied a software fix to the vehicle per KIA TSB 060 Rev 5.  This has made the issue intermittent at best, instead of correcting it.  Upon my second visit the dealership they reset the vehicle computer and I believe applied the software again.  Upon testing they could not recreate the issue.  On the third visit they were not able to recreate the issue yet again.  After every visit I could feel the vehicle exhibiting the problem on the drive home - it's is a 2.5 hour drive to the dealership. The vehicle currently has less than 20K and this issue has been occurring since about 8K miles on the odometer.  There has been no indicators or trouble codes, only the driving experience.  The first occurrence was during the winter and more pronounced.  The sticky feeling and the way that affected my steering on icy roads was somewhat scary. KIA's TSB states if the vehicle fails the recommended course is replacement of steering components.  After multiple visits I have found a serious reluctance for them to do anything more than software fixes.  I simply want a safe vehicle to transport my loved ones in.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11466890,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2022","dateComplaintFiled":"06/01/2022","vin":"5XYPG4A36HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"Car oil had not been changed but a month or two ago and only went on one 2-3 hour trip there and back after the oil was changed. Only stayed in town and went to regular grocery store and work after trip. Did not check oil due to not normally having it deplete fast. A month or so later oil deplited rapidly (this is an unknown part if it was fully the cars issue or if was the person who changed the oil.) Oil was lower than normal mainly noticed when car showed oil lamp light (was only blinking did not stay lit) and started halting and jerking when driving home. More oil was added and once that happened the check engine light came on. Car has jerked and been close to stalling when trying to drive to autostore for diagnostics. Since then the car is acting like it did not have oil added. Oil light is off but engine light blinks constantly. The halting and stalling is similar to the recall on other 2017 Kia Sorento's (with a 3.3 L engine) with the crankshaft being the problem. The halting and stalling can lead to an accident. No prior engine issues before this when the oil ran low.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11466508,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2022","dateComplaintFiled":"05/28/2022","vin":"5XYPG4A36HG","components":"ENGINE","summary":"My car is burning excessive oil. Recently had an oil change on May 9,2022. Oil light came on May 27,2022. There was literally no oil in the car. The remaining mileage that should have been left is 751 til the 3000 miles oil change. Prior to May 9th I had the oil changed early April.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11465439,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"05/20/2022","vin":"5XYPG4A3XHG","components":"UNKNOWN OR OTHER,ENGINE","summary":"Excessive oil consumption with no low oil warning light. Driving with no oil can cause severe engine damage. I was informed by the Kia dealership after reporting an issue with oil consumption. Issue started in March 2022, diagnosed in april 2022 and 1 month of driving had no oil and no low oil warning light come on after oil change.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11464260,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2022","dateComplaintFiled":"05/11/2022","vin":"5xypgda58hg","components":"ENGINE AND ENGINE COOLING","summary":"The contact owned a 2017 Kia Sorento. The contact stated while driving 35-45 MPH on the highway that suddenly there was smoke and flames coming from underneath the vehicle.  There were no warning lights illuminated. The contact was able to pull to the side of the road. The fire department came to extinguish the fire. The police department was present and filed a report. There were no injuries. There were no other vehicles involved. The vehicle was towed and the vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11463729,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2022","dateComplaintFiled":"05/07/2022","vin":"5XYPG4A34HG","components":"STRUCTURE","summary":"Paint is peeling on hood","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11463649,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2022","dateComplaintFiled":"05/06/2022","vin":"5XYPGDA3XHG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11462748,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2022","dateComplaintFiled":"04/29/2022","vin":"5XYPKDA54HG","components":"UNKNOWN OR OTHER","summary":"Sunroof portion of moonroof exploded while driving on the freeway. We heard a sonic boom inside our car and the sunroof window shattered glass up and outward spraying glass out onto the freeway and into the fabric ceiling liner.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11462617,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2022","dateComplaintFiled":"04/28/2022","vin":"5xypgda33hg","components":"STEERING","summary":"I reported earlier that my steering became \"sticky\" at highway speeds. Now, the problem is occurring at lower speeds. Today it began at 35 mph. Was just driving down the country road from my house and the steering started to stick.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11462192,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2022","dateComplaintFiled":"04/26/2022","vin":"5XYPG4A39HG","components":"ENGINE","summary":"I have a had issues with my check engine light flashing and when that occurs. The car begins to drive slow and does a jerking motion when pressing the gas pedal. I called Kia Galenea and informed them of the problem with my vehicle. They took the car and said it that the vehicle needed a updated on the knock sensor. So they did the updated not even a week later the engine check light comes back on again. I called Kia dealership and told them again what had happened. The same code P1326 appeared again and the check engine light is flashing. They took the car back and said it was a oil pressure switch that needed to be fixed. I paid them for that and they said we fixed it. I left the dealership with my vehicle and not even 20 minutes the check engine light came back on. This time my car began to stall like it could hardly go 50 on the interstate. I told the dealership and they said it\u2019s nothing we can do, so I had told them it\u2019s still showing the P1326 popping up and the car is even worse now. So I filed a complaint with Kia Consumer after that incident and I have yet to hear back from anyone yet. During this difficult time I have been struggling to get to work when they basically refuse to put me in a rental. I was put in a rental for less than 24 hours when they called me that morning saying they had fixed the problem when I\u2019m certain they didn\u2019t because the check engine light began to flash as soon as I got on the interstate. I had to pull over because I didn\u2019t want anyone to rear end me. I just want Kia to fix the problem even though it\u2019s not giving me the answers. I have filed a complaint I have been more than patient with Kia. I\u2019m still without answers and a vechicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11462337,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2022","dateComplaintFiled":"04/26/2022","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Kia can not describe what exactly is wrong with my vehicle. First they said it was the rod bearing then they took it back because if it was the rod bearing system then Kia would have to fix the engine then they said it\u2019s my spark plugs now here we are 4 weeks later they\u2019re saying it\u2019s the compression system in relation to the spark plugs. And this was the same person i spoke to literally 4 weeks Ago. So at this point I\u2019m like make up your mind which one is it? I told them I\u2019m a single parent with a disabled child with no transportation and have been without for 4 weeks. I even had to come up with a rental out of pocket with no reimbursement or loaner from Kia when asked m, i spent $2,000 that Kia won\u2019t reimburse me for. The incident occurred in march 27,2022 while driving on the highway at 70mph as i was accelerating my engine began to shake and engine light came on and vehicle began to shake violently and completely went out. I nearly got into a 3 pile car accident due to this incident. The dealer refuses to acknowledge any ownership and completely rests the blame on me. I have told them and called Kia consumer that i can not afford to pay $7,000 for a recalled engine and im highly upset. No prior warning lights came on prior to this event i submitted all prior maintenance paperwork to my insurance adjuster for proof that the vehicle was regularity was maintained i also did the KSDS update that they recommended that i get done back on 10/2021 and this still issue still happened to me. Now I\u2019ve been sitting at my home with my disabled son and he\u2019s been unable to attend school and i have been unable to provide because we have had no transportation for 4 weeks with no help from Kia. They finally introduced good will to me today finally after 4 weeks but i doubt kia will even cover whole or 50% of the costs of the engine because i can\u2019t afford $7000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11461931,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2022","dateComplaintFiled":"04/24/2022","vin":"5XYPGDA33HG","components":"STEERING","summary":"At highway speeds, the steering appears to \"stick.\" Think of it as as a flat spot on a wheel. That's what it feels like. The higher the speed, the more it sticks. Using cruise control makes it worse. This sticking causes overcorrection. Had a bit of an issue going through a construction zone over the Nueces River in Corpus Christi, TX. I have researched this issue, and you do have complaints. I am scheduling service for the car next week. I do have a notice from Kia on steering issues. A type of extended warranty for steering. The \"sticky steering\" issue has no warning lights/lamps.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11461867,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2020","dateComplaintFiled":"04/23/2022","vin":"5XYPGDA50HG","components":"STEERING","summary":"The steering wheel sticks, which causes over correction.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11461401,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2022","dateComplaintFiled":"04/19/2022","vin":"5XYPGDA3XHG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 20-25 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that the engine had seized and needed to be replaced. The manufacturer sent a diagnostic report to the manufacturer. The manufacturer declined to cover the repair of the vehicle as the contact had failed to complete a knock sensor software update under a product improvement campaign; however, the contact stated that she had not received a notification regarding the product improvement. The vehicle was not repaired. The failure mileage was approximately 81,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11461211,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2022","dateComplaintFiled":"04/18/2022","vin":"5XYPG4A59HG","components":"ELECTRICAL SYSTEM,AIR BAGS,ENGINE","summary":"4/18/22 While making a right turn in a residential neighborhood, the car abruptly stopped and engine shut down. The stop was so abrupt that it threw my body forward and now have shoulder and neck pains. No warning lights were illuminated prior to this incident, however, after the engine shut down, the airbag light was lit. I drove it home slowly, called the Kia dealership in Manteca, CA. Making arrangements to have the vehicle towed and have it examined. Two days prior, the ! light came on. I noticed that the passenger side headlight was out. That same evening when I started the vehicle up, the ! light was gone and the headlight worked. I  addition, when having the light control kept on Auto, the headlights remain on all the time. If this had happened in traffic or on the freeway, it may have had a different outcome.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11460243,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2022","dateComplaintFiled":"04/09/2022","vin":"5XYPG4A35HG","components":"STEERING","summary":"While driving the steering wheel gets stuck in the direction you turned it. This is especially true when steering in a curve. I have to constantly make minor adjustments while negotiating a curve. I have to constantly pull cw and ccw because it sticks after each adjustment. I ask the dealer to look at it during an oil change and the attendant told me they didn't have enough service people because of COVID. I called several months later and the service person said it has motorized steering assist and that is the way it is. If you are going around a curve close to the center line it would be very easy for the power assist steering to make you cross into oncoming traffic I noticed it after buying the car and kept putting off having it looked at. I've had heart surgery and covid came along with lock-downs and I've just neglected to have the problem resolved. I've searched for similar reports and problems and there are many more owners with the exact same problem. KIA should have a recall to remedy the situation before someone is killed.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11460119,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2022","dateComplaintFiled":"04/08/2022","vin":"5XYPH4A17HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"The vehicle has stalled multiple times while in motion presenting a life safety concern, the vehicle is under warranty and has been at the dealer multiple times and they are unable to duplicate and refuse to do any further diagnoses beside scan for active codes which the vehicle does not have. Vehicle currently will not start and has left us stranded in an area where we are concerned for our safety.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11459553,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2022","dateComplaintFiled":"04/04/2022","vin":"5xypg4a37hg","components":"UNKNOWN OR OTHER","summary":"Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70\u2019s.  Took it to my dealer for repair. My dealer service rep. say\u2019s they get about two vehicles a week with this issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11459410,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2020","dateComplaintFiled":"04/03/2022","vin":"5XYPGDA54HG","components":"STEERING","summary":"I purchased a new 2017 Kia Sorento LX AWD and have been having an issue with the steering for a few years. When attempting to keep the car traveling straight at highway speeds, there is a need to force the wheel. This results in overcompensation in steering and can be dangerous. I have seen this issue described as Notchy and Sticky steering. Initially in an effort to correct the problem I had the tires rotated and an alignment done however this did not make a difference. The issue seems to only occur if driving 50 MPH or higher and traveling in a straight direction.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11458929,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2022","dateComplaintFiled":"03/30/2022","vin":"5xyphda1xhg","components":"FUEL/PROPULSION SYSTEM","summary":"High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250.00 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11458831,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2021","dateComplaintFiled":"03/29/2022","vin":"5XYPH4A52HG","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11458445,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2022","dateComplaintFiled":"03/26/2022","vin":"5XYPG4A35HG","components":"ENGINE","summary":"Upon driving in the highway at the speed limit of of 75mph my Kia Sorento began to lose control and lose speed when i tried to gain more speed . It was very frightening and i ultimately feared for my life especially when the whole car began to shake violently. Based on the diagnostic report it is the engine control system and yes i agree to have my  vehicle inspected because this is highly unacceptable from Kia! I literally just gave Kia my car back in 10/2021 for them to update the engine software and now this! And when i call to make an appointment to get the problem fixed I\u2019m being told i can\u2019t get a loaner car i would  be paying a rental car out of pocket  for 6 month! I am a single parent of a disable child and Kia thinks that\u2019s ok? My safety was highly put at risk! I could\u2019ve swerved and panicked and hit other cars had i not had gained complete control over my car. There has been no other prior engine light system failures but prior notices in the mail about a prior recall in my car then also i had  to pay $252 to get my car towed because i was  beyond my insurances mileage","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11457938,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2022","dateComplaintFiled":"03/23/2022","vin":"","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento.. The contact stated that while the vehicle was parked it suddenly caught on fire. The fire department was called and put out the fire. A fire report was made. There were no injuries and no medical attention was needed. The dealer was not contacted. The manufacturer was not made aware of the issue. The approximate failure mileage was 60,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11457870,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2022","dateComplaintFiled":"03/22/2022","vin":"","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the steering wheel seized upon depression of the accelerator pedal without warning. The contact stated that the failure did not occur while turning the steering wheel but rather while driving straight. The contact had taken the vehicle to the dealer on three separate occasions and was recently informed that the failure was normal vehicle operation. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,000. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11456518,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2022","dateComplaintFiled":"03/13/2022","vin":"5XYPH4A11HG","components":"ENGINE","summary":"Engine ceased in Dec ..was repaired and today engine ceased again. I believe they repaired it with a bad engine.   Im currently stuck on side of road with my children.   I pulled over off the highway in enough time.  My engine was just replaced by Kia in Dec 21. There is no way this should be happening      I purchased through Greenway Kia in Franklin, TN in   I took the car back for the bumper/ SC201 recall and since then have had nothing but issues. I have established the below timeline as the basis of my complaint and frustration. Last year I tried to get a manager to call me back for months and no one called.  5/18/21- Returned car for the SC201 Aux Canister Installation recall  6/11/21-Less than a month later my engine light came on and I noticed issue with my oil having to be topped off often.  After a week or so in the shop and denied claims. I was told at this point that there was a canister issue unrelated to the recall.  This made no sense to me since the engine light did not come on until after the recall work was done  11/16/2021- Car engine ceased and stop as I was heading to work.  I had not yet reached 65 busy hwy.  If I had I might have been in an accident.  The car remained in the shop for almost a month.  During this time, I had to catch rides to work and continue to pay a 549.00 per month car payment. I eventually rec\u2019d a 10 day rental through the warranty.  I received the car back in Dec 2020.   Jan 2021- now- Notice a burning engine smell and call Kia who stated that it was the newest of the engine.  I also notice the engine was louder. Was told this was a new engine.  I contacted KIA 2 weeks to schedule appt because I\u2019m back topping oil, engine light never came off and burning smell so","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11455558,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2021","dateComplaintFiled":"03/07/2022","vin":"5xypgda31hg","components":"STEERING","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost power steering assist intermittently. The vehicle was still drivable during the failure. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 50,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11454563,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2022","dateComplaintFiled":"02/28/2022","vin":"5XYPKDA58HG","components":"STEERING,ELECTRICAL SYSTEM","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11453265,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2022","dateComplaintFiled":"02/21/2022","vin":"5XYPG4A35HG","components":"ENGINE","summary":"I purchased my vehicle from Carvana in 2020. It was registered and I received my tag promptly. Last week I was turning and gaining speed and I lost all engine power. Battery light came on and steering locked up as well as brakes almost causing an accident. I noticed Kia and I paid to tow it to the location. They then notified me that because I had active recalls the vehicle was no longer under warranty and I would be responsible for the cost of the engine replacement. I have no car to get back and forth to work with and am about to lose my job. I bought a Kia FOR the warranty and have received ZERO notifications of recalls and was not told when Carvana sold me the car. I have no idea what to do but it was made clear that the recalls not behind fixed is what has destroyed my ENTIRE ENGINE. I need my car added to the recall list. I need a new engine on my NEW car before I lose everything","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11453103,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/18/2022","dateComplaintFiled":"02/20/2022","vin":"5XYPGDA30HG","components":"UNKNOWN OR OTHER","summary":"While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 rpm. I take it to mechanic, he can't find the code. I take to mechanic a 2nd time. I get codes p1326 & p2600. No recalls are found for Sorento but other models there is plenty.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11452978,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2022","dateComplaintFiled":"02/19/2022","vin":"5XYPGDA53HG","components":"STEERING","summary":"The electronic steering \"sticks\" and makes it necessary to force the steering wheel to make driving corrections. This in turns causes an oversteer situation and a safety issue. The vehicle is difficult to keep lane control.  New tires, alignment, and a TSB software upgrade by Kia service did nothing to correct the problem. Kia determined (15 Feb 2022) the vehicle needed the electronic steering column  replaced. The Kia service rep stated my factory and extented warranty will not cover the cost of repairs. The problem has been intermittent for over 2 years and getting worse. My research indicates many owners having the same issue with this vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11452104,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2022","dateComplaintFiled":"02/15/2022","vin":"5xypgda39hg","components":"ENGINE","summary":"Recently the oil pressure sensor indicator light has been coming dure to excessive oil consumption. Oil light also comes on when idling, even though engine oil level is full. Slight increase of RPM causes light to go out, but may come back on occasionally when idling again. PVC valve has been replaced with a new one, problem continues. Seen many more of the same complaints on this and other websites. Appears to be a manufacturing defect or faulty oil pressure sender based on reported information.    A Kia Sorento oil pressure switch recall is allegedly necessary based on a petition sent to the National Highway Traffic Safety Administration (NHTSA). The agency says the petition seeks a Kia Sorento oil pressure switch recall because 2015-2017 Sorentos are at risk of complete engine failures.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11451715,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2018","dateComplaintFiled":"02/12/2022","vin":"5XYPH4A56HG","components":"STEERING","summary":"While driving at highway speeds steering is sticky or notching when trying to direct car in a curve, lane change in a right or left direction. Takes excessive pressure to get steering to move in any direction.  Brought to dealer while under warranty, dealer said they could not replicate problem. safety issue causes you to over correct to get steering wheel to move.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11450777,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2021","dateComplaintFiled":"02/07/2022","vin":"5XYPG4A37HG","components":"STEERING","summary":"The steering seems to stick or click at various speeds.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11450581,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2022","dateComplaintFiled":"02/05/2022","vin":"5xypg4a39hg","components":"ENGINE","summary":"I purchased this vehicle 6 months ago(07/2021). I have kept up with my regular service oil changes, but it burns oil way too quick, and the exhaust spits out smoke. I have been adding oil every 3-4 days because it runs dry just that fast. I was driving on the highway, and the vehicle abruptly slowed down. The engine light blinked off and on, and then stayed on. I barely made it off the exit safely, because the vehicle would no longer accelerate. I could no longer drive it, and the sounds from the engine became increasingly louder. I had to have the vehicle towed to my mechanic, where it sits today, not able to drive, and according to him, in need of a new engine. This is very frustrating, especially since I have only had the vehicle for barely 6 months. I have all my invoices of regular oil changes, so I know this is not a problem I caused. Kia has got to do better. It's absolutely dangerous to have consumers on the road, driving in such hazardous conditions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11449694,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"02/01/2022","vin":"5XYPG4A38HG","components":"ENGINE","summary":"Excessive Oil Consumption, internally burning oil.  No Smell, just oil gone very quickly even after an oil change.  Others have complained about the same issue with the 2017 sorento, Kia is doing nothing about it.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11448742,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2022","dateComplaintFiled":"01/25/2022","vin":"5XYPG4A51HG","components":"ENGINE","summary":"We had an oil change done, and right after there was a knocking sound on top of the engine. Then, it stalled while we were driving it. They told us to have it checked. My wife was on her way to a near Kia dealership and the engine blew. She Called the number for Kia today, and they told her it wasn't under recall, but according to recall #SC153 the make and model was under a recall for the exact issue that we ran into.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11448028,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2021","dateComplaintFiled":"01/19/2022","vin":"5XYPKDA58HG","components":"UNKNOWN OR OTHER","summary":"Driving on the highway at 65mph uphill, engine started making horrible noise and started to fail. Pulled over on shoulder and had to have it towed.  Kia is denying warranty because I cannot provide service records. Whether or not they will right this wrong it is a major safety issue when you have complete engine failure with no warning.  The engine in my  vehicle (3.3 v6 Lambda)completely failed without tripping any warning devices that are equipped on the  vehicle.  There is a Defect that causes the engine to burn too much oil and there is a defect where the vehicle fails to warn of potential safety issues. There was total engine failure with no warnings. No Service Message No Check Engine Light No Low Oil Pressure Light No Knock Sensor Code No Limp Mode activation. In the service technician's report it even says \"no codes set in the ecm\" This could have caused a fatal accident and I don't see how this is acceptable.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11447745,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2022","dateComplaintFiled":"01/17/2022","vin":"5XYPG4A31HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"Left low beam bulb went out. The right side was rendered inoperable.  Had no operational low beam, just parking and high beam lights.  Safety issue, generated a dangerous and lot of irate drivers in on coming vehicle\u2019s, with inability to lower the high beams. Once the left low beam bulb was replaced right side became operable full low beam was operating. Don\u2019t know if this a fluke with this vehicle or engineering problem. Created a high stress situation!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11447778,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2021","dateComplaintFiled":"01/17/2022","vin":"5XYPH4A59HG","components":"STEERING","summary":"I am the owner of the 2017 KIA Sorento, which I purchased new. When I first contacted the NHTSA, I stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. I'm concerned the steering will lock, which will result in a bad accident. I initially took the car to the dealership (Gunther KIA), where I purchased the vehicle. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. I agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, I returned the car to the dealership's service dept. At the advice of their technicians, they performed a software update on the vehicle. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. Once again, I took the car back to the dealership, where a case was filed and opened; however, the dealership could not diagnose or duplicate the failure after a few days in their possession. At one point, the master adviser (Randy Rosario) at the dealership told me that he had the same experience with his own Sorrento. And he learned to deal with it and said I should learn to deal with it because the dealership would not give me a new vehicle. I replied by stating that I didn't want a new car; I wanted my car fixed because I feared for my safety and the safety of my family and grandchildren. The adviser also mentioned that a recall should happen, but the manufacturer has never issued one. The manufacturer had yet to be notified of the failure. As a result, the vehicle was not repaired. The failure mileage was 43,490 Fortunately, during the week of January 10th, 2022, I once again called the dealers","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11447431,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2022","dateComplaintFiled":"01/13/2022","vin":"5XYPH4A11HG","components":"ENGINE","summary":"MY DAUGHTER WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED SCARING EVERYONE IN THE VEHICLE. WHEN I TOOK IT TO THE DEALER THEY SAID THERE IS A MISFIRE AND MOST LIKELY THE PISTON RING IS BAD AND ENGINE NEEDS TO REPLACED . THE VEHICLE WAS CONSUMING ALOT OF OIL PRIOR TO ENGINE FAILURE .","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11447357,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2021","dateComplaintFiled":"01/13/2022","vin":"5XYPGDA34HG","components":"POWER TRAIN,ENGINE","summary":"THIS IS A EARLY 2017 BOUGHT IN AUGUST 2016 ON DECEMBER 22 2021, MY DAUGHTER AND TWO YOUNG GRANDSONS WERE TRAVELING WEST BOUND ON I68 JUST PAST CUMBERLAND MD. HER CAR LOST POWER AND SHE CALLED ME IMMEDIATELY AND I HEARD THE ENGINE RATTLING. I TOLD HER IMMEDIATELY TO PULL OVER AND TURN THE ENGINE OFF, I ASK HER IF SHE HAD A LOW OIL PRESSURE OR LOW OIL LIGHT SHE DIDN'T UNTIL ALL THE OIL LEAKED OUT. SHE HAD THE VEHICLE TOWED TO A KIA DEALER IN CUMBERLAND, MD WHERE HE TOOK A PICTURE OF A POP CAN SIZE HOLE IN THE BLOCK. SO YOU HAVE THE SAME PROBLEMS IN SOME 2017s. SHE HAS 115000. MILES ON THE VEHICLE. IF YOU ARE WONDERING WHY SHE CALLED ME, SHE WAS ON THE WAY TO MY HOME AND I WORKED AT TMMWV TEST CELLS AND LISTENED TO MANY ENGINES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11446409,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2022","dateComplaintFiled":"01/05/2022","vin":"5XYPG4A37HG","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I WAS LEAVING MY COUSINS APARTMENT COMPLEX WHEN THE VEHICLE STALLED. I ATTEMPTED TO TRY TO START THE VEHICLE AGAIN BUT IT WOULD NOT TURN OVER. ALL THE LIGHTS IN THE VEHICLE WERE ON AND THE RADIO WAS STILL PLAYING SO IT DID NOT APPEAR TO BE THE BATTERY. I ATTEMPTED TO TRY AND START THE VEHICLE AGAIN AND NOTICED GRAY SMOKE COMING FROM UNDER THE HOOD. I THEN BEGAN TO SMELL SOMETHING BURNING, SO I EXITED THE VEHICLE AND POPPED THE HOOD. I THEN NOTICED A FIRE COMING FROM THE ENGINE BEHIND THE AIR FILTER COMPONET. ABOUT 10 SECONDS LATER I HEARD A POP AND TOOK OFF RUNNING TO A SAFER LOCATION AND CALLED 911. THE FIRE THEN BEGAN TO GROW BIGGER AND THE WHOLE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND PUT THE FIRE OUT. THERE WERE NO WARNING LIGHTS THAT CAME ON. IF I HAD NOT EXITED THE VEHICLE WHEN I DID I PROBABLY WOULD HAVE BEEN SEVERLY BURNT AS THE WHOLE FRONT WINDSHIELD SHATTERED AND THE DASH WAS MELTED AND FRONT SEATS WERE BURNT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11446050,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2021","dateComplaintFiled":"01/03/2022","vin":"5XYPG4A36HG","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"My car was fine, then all of a sudden (after an oil change) it started knocking really loudly. I pulled over and the noise stopped- so I got back in the car a drive home. When I pulled into the driveway, I heard the noise again- knocking. I popped the hood and had daughter press the gas, sure enough- knocking again. I told husband and we parked it, he towed it to the dealership the next day. They said that because my car did not get the \"campaign\" update- ROD KNOCKING SENSOR- that the extended warranty was null and void. I asked to place a complaint at how the whole situation was handled- they said they mailed us letters, but they must have been the most non-descriptive letters in history. It's not safe- they know about this problem and they are not doing anything about it- they are doing the bare minimum, that is how people get hurt. We owe more to repair this vehicle than it is worth, and there is no \"Goodwill\" assistance on a car that wasn't \"kept\". I kept my car within it's normal limits, it's not right how the company chose to notify. They have all my contact info- I am the original owner. Thank goodness my teen daughter wasn't driving.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11445485,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"12/29/2021","vin":"","components":"UNKNOWN OR OTHER","summary":"The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 20 mph when the vehicle began to lag in acceleration when attempting to go uphill. The driver noticed a spark within the instrument panel directly behind the steering wheel. The driver then immediately pulled over and both the driver and the passenger (the contact) exited the vehicle. The vehicle then caught fire. The fire department showed and distinguished the fire. A report was made. There were no injuries. The vehicle was towed and deemed totaled. The dealer was not contacted. The manufacturer was contacted and made aware of the failure. A case was opened regarding the matter. The approximate failure mileage was unknown","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11445279,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2021","dateComplaintFiled":"12/28/2021","vin":"5XYPGDA31HG","components":"WHEELS","summary":"All four tires cupped on vehicle","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11444455,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2021","dateComplaintFiled":"12/20/2021","vin":"5XYPHDA51HG","components":"ENGINE","summary":"The oil pressure switch sensor is going bad.  Common problem with the 3.3 Lambda V6 engine.  The oil light comes on when the vehicle is at idle.   I now have an oil leak which is another symptom of the sensor going bad.  Costly repair, sensor located deep in the engine between the two cylinder banks.  This is a fire hazard with oil pooling on top of the engine if not repaired.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11443335,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"12/10/2021","vin":"5xypgda51hg","components":"STEERING","summary":"While driving 40mph+, steering appears to \"stick\" and driver has to make a more forceful jerk with the steering wheel to \"unstick\" the steering. Driver ends up over compensating for stuck steering and is jerking the car on the road.  Steering appears to not \"stick\" as much when going under 40mph.  Steering sticks more often going around bends or small turns on the open road.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11442847,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2021","dateComplaintFiled":"12/06/2021","vin":"5XYPG4A3XHG","components":"UNKNOWN OR OTHER","summary":"Steering began sticking at about 55K miles.   Got worse over time.   Causing difficulty with accurate lane changes or straight steering.   Car has electric motor assisted power steering.  Found multiple similar cases on line where solution was to replace entire steering column assy.  Took car in to dealer  (Peoria Kia, Peoria AZ) 15Oct2021.  Dealer said had to replace entire column assy- steering.   Was covered by 3rd party extended warranty on car,  2 months later, steering stopped working completely.   We were able to get the car to the side of the street and stop.   Had car towed back to Peoria Kia.   They now report broken steering gear, which appears to be related to previous repair.   Solution pending back ordered parts.     Work order for first repair attached.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11442104,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2021","dateComplaintFiled":"11/30/2021","vin":"5xypk4a58hg","components":"UNKNOWN OR OTHER","summary":"The horn on my Kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn. (I was informed there were actually 2 horns). My vehicle was purchased 10/8/16.   Since it was under warranty, in June 2021, I provided KIA the receipt to get reimbursed for the horn replacement. After 5 months of my persistent communication with KIA, they denied reimbursement. Early on one of the KIA emails asked for proof of payment (which I provided) and it also stated reimbursements can take up to 60 days.   I have the defective horns in my possession.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11439212,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"11/03/2021","vin":"5xyph4a59hg","components":"STEERING","summary":"The contact owns a 2017 KIA Sorento, which he purchased new. The contact stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. The contact had initially taken the car to the dealership (Gunther KIA), where he purchased the vehicle as new. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. The contact agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, the vehicle was returned to the dealership\u2019s service dept. They performed a software update on the car. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. The contact had taken the vehicle back to the dealership, where a case was filed and opened; however, after a few days in their possession, the dealership could not diagnose or duplicate the failure. At one point, the master adviser at the dealership told the contact that he himself had the same experience with his own Sorrento. And he learned to deal with it and said to the contact (car owner) should learn to deal with it because the dealership would not give him a new vehicle. The contact replied by stating that he didn\u2019t want a new car; he wanted his car fixed because he fears for his family\u2019s, and grandchildren\u2019s safety. The adviser also mentioned that a recall should happen, but the manufacturer has never issued one. The manufacturer had yet to be notified of the failure. As a result, the vehicle was not repaired. The failure mileage was 43,490.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11438486,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2021","dateComplaintFiled":"10/28/2021","vin":"5xypg4a39hg","components":"POWER TRAIN,ENGINE","summary":"my car went from running perfectly fine to completely breaking down in less than 10 miles. Complete engine failure. I was lucky it did not catch fire. I am writing this because Kia needs to change the status of their \"product improvement campaign\" PI1802 to a full blow recall. This is a wide spread issue that affected thousands of Kia vehicles, but because they refuse to call it a recall, it does not show up on nhtsa or on Kia's website. Kia states that numerous notices were mailed, but I did not receive anything. They cannot prove that I received them any more than I can prove that I didn't. They are now refusing to cover or help cover the cost of a whole new engine.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11438004,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2021","dateComplaintFiled":"10/25/2021","vin":"5xyphda52hg","components":"EXTERIOR LIGHTING","summary":"when driveing at night the head lights are very very dim and the kia dealership can not adjust the head lights any more it is very very bad driveing at night what can you do to fix this problem.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11437769,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2019","dateComplaintFiled":"10/22/2021","vin":"5xypgda55hg","components":"STEERING","summary":"power steering sticks when driving causing you to constantly over correct to keep the car going in a straight line. This leads to erratic driving as you are weaving back and forth on the road to keep the car going straight. There are many complaints on the internet of this problem with most dealers saying they don't see a problem and others replacing the steering column.There should be a recall to fix this problem while under warranty, any problem with a cars steering down a road should be fixed as this is a safety issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11437409,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/27/2021","dateComplaintFiled":"10/19/2021","vin":"5xypgda3xhg","components":"AIR BAGS","summary":"I was in a wreck in a 2017 Kia Sorento lx on sept 27,2021. Somehow ended on opposite side of road hit a culvert was thrown in air and bounced rolled tumbled  all directions all air bags deployed but the steering wheel and dash. I ended up with my L1 lumbar burst and shattered. The state trooper that was there even noticed the nondeployed airbags. The owners manual and Internet says if steering wheel airbag doesn\u2019t deploy can result in severe spinal injury. The car is totaled but I\u2019m sure someone could still check it out. I am in a backbrace unable to lift up to a gallon of milk or able to stand or walk very long. And can\u2019t bewithout brace on.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11436740,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2021","dateComplaintFiled":"10/14/2021","vin":"5XYPGDA52HG","components":"EXTERIOR LIGHTING","summary":"Headlamp Multifunction Switch set to \"AUTO\", while using the Turn Signal (either direction) the Headlights will suddenly TURN OFF... while driving at night this is EXTREMELY DANGEROUS AND DISORIENTING... ALMOST CAUSED AN ACCIDENT.  To correct this, I had to jiggle the switch or turn it to Manual ON.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11435548,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2021","dateComplaintFiled":"10/05/2021","vin":"5XYPG4A33HG","components":"UNKNOWN OR OTHER","summary":"On 10/03/2021 I was driving on the freeway, when I heard a pop then a thumping sound. After pulling over, we discovered that the engine splash guard had come undone (again!!!)   There were no indicators in the vehicle that this was about to happen.  There was no debris on the freeway to have caused the shield to come undone.    I believe that there is a definite manufacturing defect in this particular part, as this has occurred multiple times, always while driving on the freeway, and never with any associated cause.  The only thing that I think is happening is that the bolts/shield are poorly executed and cannot withstand the wind speed when being driven (I was going around 70 MPH)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11434594,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2021","dateComplaintFiled":"09/27/2021","vin":"5XYPGDA31HG","components":"EXTERIOR LIGHTING","summary":"While driving at night (appro 9:00 PM) the headlights went out for several seconds the came back on.  When I got home I googled the year and make to find a few entries with people reporting the same occurrences.  KIA dealership found multifunction switch to be defective","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11434354,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2021","dateComplaintFiled":"09/25/2021","vin":"5XYPGDA33HG","components":"UNKNOWN OR OTHER","summary":"Oil coming out the exhaust","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11432633,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2021","dateComplaintFiled":"09/12/2021","vin":"5xypgda54hg","components":"UNKNOWN OR OTHER","summary":"My engine has given out on me on several occasions.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11432512,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"09/10/2021","vin":"5XYPK4A55HG","components":"UNKNOWN OR OTHER","summary":"While driving with headlights in \"Auto\" mode the lights turn off randomly and stay off for up to 30 seconds. This can cause crash especially while driving at night on unlit roads and highways. This happened many times in 2018 soon after I purchased the car. I brought it to be serviced by Kia several times and it appeared that they had finally fixed the problem. However, over the years it has reoccurred many times and now happens frequently again. I know earlier versions of Kia have been recalled for this same problem but when my car was being serviced they said that my model did not have a recall for this problem. I have seen many complaints online for this same problem. This is a very dangerous issue and needs to be addressed in a Recall!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11432126,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2021","dateComplaintFiled":"09/08/2021","vin":"5xypg4a30hg","components":"STRUCTURE","summary":"The rear door handle fell off as I went to open it. This is also the side that my 5-year-old daughter sits on. If there were an accident and the door handle just fell off, it could be devestating.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11431847,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2021","dateComplaintFiled":"09/06/2021","vin":"5XYPG4A56HG","components":"EXTERIOR LIGHTING","summary":"When the light selection is set to AUTO the headlights will periodically shut off while driving at night. At other times, the light will turn on when the car is parked and no key or occupants are in the car.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11429776,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2021","dateComplaintFiled":"08/19/2021","vin":"5XYPGDA39HG","components":"ENGINE","summary":"There is an oil consumption problem in Kia engines. AND Kia refuses to cover the problem. I was told the oil consumption issue will cause my engine to completely fail and yet they refuse to cover it under the warranty. My neighbor has the same make and model and her car nearly crashed because of the same failure.  For a YEAR I was told Kia would cover the repairs when the engine eventually fails and TODAY August 19 2021, I was told they won\u2019t cover the engine failure due to oil consumption issues. An issue they FINALLY have a test for but refuse to do because \u201cit\u2019s not covered by the warranty.\u201d I have a 100,000 mile engine warranty. I have my oil changed every 3,000 miles and take very good car of a car they KNOW is going to break down. And still there is no recall. There are thousands of complaints about this exact problem. And people being forced to pay 5-7 grand out of pocket for an issue that MUST be covered. Kia KNOWS it\u2019s a problem and they all say well if anything else goes wrong we will test your car then \u201cmaybe\u201d it will be covered. Meanwhile, my car is literally a ticking time bomb. That apparently a Kia warranty won\u2019t cover.  Please, for the thousands of people like me, investigate and expose Kia for this serious issue. I don\u2019t want my car to seize or explode because of a problem Kia knows of and refuses to repair or recall.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11429604,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/07/2021","dateComplaintFiled":"08/18/2021","vin":"5XYPG4A31HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle lost all motive and electrical functionality. The contact stated that several unknown warning lights were illuminated. The contact pulled over and the vehicle was towed to a local mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was towed to a dealer but was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The failure mileage was approximately 102,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11429332,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2021","dateComplaintFiled":"08/16/2021","vin":"5XYPGDA58HG","components":"EXTERIOR LIGHTING","summary":"daytime driving lights turn on after vehicle completely off, hours later and can drain the battery if not caught in  time.  also while driving at night, lights go completely off by themselves and have to manually try to turn on, very dangerous and someone is going to die if not recalled.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11429094,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2021","dateComplaintFiled":"08/14/2021","vin":"5XYPGDA55HG","components":"STRUCTURE","summary":"Can not open the liftgate either from the liftgate button or the emergency release lever in the liftgate. Emergency escape from rear is not possible. Broken at present. Problem started July 2021. Problem verbally confirmed with independent service manager. No prior indicator of issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11428961,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2021","dateComplaintFiled":"08/13/2021","vin":"5XYPH4A51HG","components":"UNKNOWN OR OTHER","summary":"The contact owns a 2017 Kia Sorento. The contact stated while his wife was approaching at slow speeding into a carport when she depressed the brake pedal but the vehicle accelerated independently and crashed into the back wall of the carport. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated not one sustained any injuries or seek medical attention. A police report was not filed. The vehicle was still at the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 15,322.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11428989,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2021","dateComplaintFiled":"08/13/2021","vin":"5XYPGDA5XHG","components":"STEERING","summary":"This is an ongoing condition of the vehicle that my mechanics were unable to address.  The steering wheel sticks in the straight ahead position and requires unexpected force to make small corrections to the car's direction.  This mostly happens at highway speeds or at lower speeds on long straightaways.  The mechanics informed me this was not an uncommon condition and suggested that I report it to Kia and to the NHTSA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11427928,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"08/05/2021","vin":"5xyph4a15hg","components":"TIRES","summary":"Rear tires are cupped 235/60 R 18","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."},{"type":"Tire","productYear":"9999","productMake":"KUMHO","productModel":"CRUGEN KL33","size":"235/60R18","manufacturer":"Kumho Tire Co., Inc."}]},{"odiNumber":11427686,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2021","dateComplaintFiled":"08/04/2021","vin":"5xypg4a31hg","components":"ENGINE","summary":"Engine failed at 94,000 miles while driving. Main bearings in engine ceased up due to lack of oil  flow thru the ports. This was a known problem with kia engines but I never a recall notice.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11426557,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2021","dateComplaintFiled":"07/26/2021","vin":"5XYPKDA58HG","components":"VISIBILITY","summary":"While driving home I heard an extremely loud pop. I was almost home so I didn't pull over to investigate. As I arrive at my house I received a text message. I parked my Sorento and checked my phone. As I sat there which was about 2-3 minutes I heard another extremely loud pop and that is when the glass of my sunroof started shattering. I immediately got out of my car and looked up and noticed my sunroof looked as if it exploded upwards. Luckily I had the sun shade closed or glass would have fallen in the car and on me.  I googled sunroofs exploding and found several claims, a class action law suit (in progress) and a TV news investigation regarding Kia sunroof exploding while driving. My car is at the dealership currently and I haven't heard anything yet regarding the cause but from the conversation I had with the service advisor it doesn't seen to be an issue to KIA although there has been hundreds of reports filed. I believe it is a manufacturing defect. I have pictures and video of what appears to be the initial crack (the first loud pop) and the hole it caused (the second loud pop). There is no way an object caused the explosion and if so how can we explain the second pop while I was parked. It is ironic that others have reported the same incident occurring and the photos are very similar in all cases. Something has to be done before a child or adult is seriously injured.  I guess the right person/people have yet to be affected by this. It is a serious safety concern. My video would not load but I'm happy to send it as an attachment via email.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11425768,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2021","dateComplaintFiled":"07/21/2021","vin":"5XYPG4A36HG","components":"UNKNOWN OR OTHER","summary":"When set in AUTO, the headlights will flicker, or turn on and off without reasonable changes in light or conditions that would cause this to occur. This happens at night or dusk, making it difficult to see the road, obstacles and other hazards, as well as making the vehicle difficult to see for other traffic. Adjusting the lighting manually on the stick switch to an ON position appears to restore functionality.   This puts the driver and passenger at risk as well as other vehicles. I have not been able to have this reproduced by a dealer or service center. No inspection of the stick switch or electrical components has occurred however the lights have been confirmed to work otherwise by a service center. No warning lights or other indicators occur.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11425106,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2021","dateComplaintFiled":"07/16/2021","vin":"5XYPH4A54HG","components":"UNKNOWN OR OTHER","summary":"On multiple occasions, my headlights will change randomly. I keep my headlights on auto always. Last night (07/15) at 1130pm being the most recent incident, I was driving on a completely black road (no street lights for several miles) and my lights just shut off on me. Yesterday (07/15) this happened at least 6 times throughout the day, day and night. This has happened at least 20 times Since May 2021. I took my vehicle to the dealership but I was told they were unable to find the issue.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11424593,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2021","dateComplaintFiled":"07/13/2021","vin":"5XYPG4A39HG","components":"FUEL/PROPULSION SYSTEM","summary":"Strong gasoline odor was noticed coming from the rear of the vehicle. Took it to the dealership where they replaced the gas cap assuming that was the problem.  Gasoline odor progressively increased.  Took the vehicle back to the dealership.  Diagnostic tests were performed.  Inspection found fuel pump leaking fuel.  No warning lamps, messages, or symptoms of the problem prior to the failure were ever displayed.  This could have been extremely dangerous putting our family at risk.  It also should have been covered due to being a safety risk.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11423565,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2021","dateComplaintFiled":"07/06/2021","vin":"5XYPGDA34HG","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2017 KIA Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue approved a rental vehicle for the inconvenience. The contact stated while driving at an undisclosed speed, the vehicle stalled. The failure mileage was 70,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11423435,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2020","dateComplaintFiled":"07/05/2021","vin":"5XYPH4A13HG","components":"STEERING","summary":"Steering is sticky and has play during highway speeds.  Driver must constantly adjust to keep vehicle aligned.  Power steering after sticking point over corrects vehicle.  This is very dangerous.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11422794,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2021","dateComplaintFiled":"06/29/2021","vin":"5xyph4a18hg","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"While driving with the headlights in the \"Auto\" position, when a turn blinker is used the headlights will randomly turn off for about 10-15 seconds.  Not much of an issue during the daytime but certainly a major safety concern at night.  This problem can be replicated during the daytime by watch the dash lights switch from \"Auto\" to \"Off\" on the driver's dash.  Moving the switch from the Auto to On has no effect on the lights.  This problem occurs about 30% of the time when using the turn signal.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11421950,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2018","dateComplaintFiled":"06/23/2021","vin":"5XYPG4A39HG","components":"ENGINE","summary":"The contact owns a 2017 Kia Sorento. The contact stated while driving 65 mph when the vehicle began to decelerate independently until reaching 20 mph and went into limp mode. The contact stated the check engine warning light was illuminated. The contact stated she depressed the accelerator pedal but the vehicle failed to go over 20 mph. The contact was able to continue driving to her residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the O2 sensor to be replaced. The vehicle was repaired but continues experiencing failure a total of 5 times. The manufacturer had been informed of the failure. The failure mileage was 8,664.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11421588,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"06/20/2021","vin":"5xypg4a32hg","components":"SEAT BELTS","summary":"Rear passenger left seat belt is locked will not release","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11420869,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2021","dateComplaintFiled":"06/14/2021","vin":"5xypg4a36hg","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE","summary":"I have complained since 2020 about the noise in the rear area, this started when the right rear light was rewired. I can't pinpoint what triggers the noise to start, sometimes it happens when the SUV is off ,and idling and driving but not consistently. I left with an unresolved issue. I went to the dealership today( 05/14/2021) @ 11:00 @ Greenway Kia West 3407 West Colonial Drive Orlando Florida 32808,   to complain that my oil is running completely out of the engine and I was told all the fees I will have to pay in order to check this problem, I didn't say I had a leak or noise but disappearing. This is a manufacturers issues , and the warranty should cover. I told them my windshield is bubbling at the top and maybe separating , and still again all I heard was fees , I purchased a Kia Sorrento based on the good warranty and the place I felt very safe. I am very very disappointed in the dealership and my safety is at risk and I hope nothing happens before something happens.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11419199,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2019","dateComplaintFiled":"06/01/2021","vin":"5XYPG4A33HG","components":"UNKNOWN OR OTHER","summary":"In July 2019 as I was driving, the engine splash shield became loose on the drivers side of my vehicle and started dragging along the road. When I took my car to the dealer I was told that it wasn't covered under the warranty and that I must have driven over something to make it loose.  I had NOT driven over anything. I ended up purchasing bolts to replace the loose  portion of the splash shield.  Then, in January 2020, as the car was driven again, the splash shield came completely off the vehicle.  Again, there wasn't any object run over, it just came off.   In July 2020, we had the splash shield replaced, as the serpentine drive belt had snapped and gotten caught in the engine. In May 2021, the bolts in the splash shield again came out, and the shield was dragging on the ground.  Again, didn't hit any objects or run over anything.  Replaced the missing bolts.  Our safety was compromised when the shield came off completely and flew into traffic as we were driving.  This was also a risk for other people.  Then, due to the shield not being in place, and something caused the drive belt to snap and wrap up into the engine was a major safety concern, as I could have lost control of the car.  The vehicle was inspected by the dealership, and also by another mechanic.  There were no warning lamps, messages, or other symptoms other than what I described above.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11419215,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2021","dateComplaintFiled":"06/01/2021","vin":"5XYPG4A55HG","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"When pressing on the brake pedal, the transmission will not shift out of park. The only way to shift out of park is to depress the transmission shift override. A new brake light switch did not correct the issue. To date, the vehicle has not been repaired, inspected by dealer, manufacturer, police or insurance representative. No warning lamps, message or other symptoms of the problem occurred prior to the failure.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11419099,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2021","dateComplaintFiled":"05/31/2021","vin":"5xypgda50hg","components":"UNKNOWN OR OTHER","summary":"The paint off of my Kia Sorento is starting to peel off.  I have seen videos where this flies off while driving in large and smaller pieces that can obstruct the drivers view or distract them while driving.   If it were raining, it could damage the windshield while the wiper blades are running and the paint chips fly up on them.  The vehicle is now more susceptible to rust causing the vehicle to be unsafe.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11418407,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/18/2021","dateComplaintFiled":"05/24/2021","vin":"5XYPKDA57HG","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On May 18,2021 my Kia Sorento SXL AWD V6 caught on fire for unknown reason. I was driving with windows open sunroof open and cruise set. Not a single warning light or any weird sounds at all. A car pulled up yelling at me that my car was on fire to pull over off the interstate. I saw nor smelled any smoke anywhere but then I saw a cop had someone pulled over so I figured it would be safe since I was an alone female and it was car of males yelling at me to pull over. As soon as I got out and walked to the front of the car there was still no smoke but flames and what I assumed was plastic dripping from the entire underneath. At this time flames shot out from all around the hood and up the windshield as it instantly shattered. As I ran for my life as stuff kept exploding the state trooper had already called for help so fire department arrived in less then 3 min but my car was gone in less than 45 seconds after I stepped out. I am mentally and physically hurt but luckily only a burn the size of a quarter on my wrist but due to shock while watching my car burn and explode my legs gave out and I sat down hard so 5 days after the fire my legs have recovered from running up an incline for my life but my back pain has only increased. But insurance only covers injuries from the car so running from exploding cars and getting injured is not their problem. Just like Kia allowing all of us Sorento owners to drive our family and loved ones around on a bomb waiting to blow at any moment isn\u2019t their problem either. I have now seen at least 8 2017 Sorento sxl unexplained fire complaints all ending in total loss while only looking on this site and one other site. I have pictures and videos of the fire and how close I was to being in the car as u can see my hoodie laying in front of the car on fire too. Fire started on passenger side of motor just like the defect they supposedly fixed in 2014. If anyone else especially the grandchildren that can\u2019t get themselves out of would have died","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11415164,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2021","dateComplaintFiled":"05/04/2021","vin":"5XYPKDA50HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"WHEN THE CAR'S HEADLIGHT SWITCH IS SET TO 'AUTO', THE HEAD AND TAILLIGHTS WILL TURN ON AND OFF AT RANDOM, REGARDLESS OF LIGHTING CONDITIONS. THE LIGHTS RANDOMLY TURN ON WHILE THE CAR IS OFF AND STATIONARY AND HAS RESULTED IN A DRAINED BATTERY ON THREE OCCASIONS. . THE LIGHTS TURN ON AND THEN BACK OFF WHILE IN MOTION DURING DAYTIME DRIVING (AS INDICATED BY THE DASHBOARD INDICATOR). WHEN ON AND WHILE IN MOTION AT NIGHT, THE LIGHTS TURN OFF, RESULTING IN ZERO VISIBILITY WHILE DRIVING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11414076,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2021","dateComplaintFiled":"04/27/2021","vin":"5XYPG4A39HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"I HAD MY KIA FOR 32 DAYS   WHEN I WAS LEAVING THE DEALERSHIP FROM PICKING UP THE TAG FROM SOUTHEASTERN AUTO, THE CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN. WE WERE GOING DOWN A VERY CURVY HIGHWAY RUNNING 45 TO 50 MPH. MIND YOU, NO PROBLEM UNTIL THEN. WE MADE 5 MILES WHEN IT LOST POWER. IT WOULDNT GO OVER 35MPH. WE CALLED THE DEALERSHIP AND WAS TOLD TO STOP AND TURN IT OFF AND BACK ON, AS IT MAY BE IN LIMP MODE. AFTER WE DID THAT WE WERE HEADED BACK TO THE DEALERSHIP WHEN IT COMPLETELY LOST ALL POWER, THEN IT SOUNDED LIKE GRINDED UP METAL AND SPIT IT OUT. THEN IT SHUT OFF AND WOULD NOT CRANK. WE WERE RIGHT ON THE ROAD, IN A CURVE THAT WAS UP HILL. WHERE TRAFFIC WAS VERY FLYING BOTH DIRECTIONS. IT WAS TERRIFYING WAITING FOR THE TOW TRUCK THE DEALERSHIP SENT. THEY SENT IT TO THEIR MECHANIC IN WILKESBORO, WHO DETERMINED IT THREW A ROD THREW THE MOTOR. NOW IT'S BEING TOWED TO A KIA DEALERSHIP WHERE THEY ARE SUPPOSED TO PUT A NEW MOTOR IN IT FOR $300BFROM","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11406672,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2021","dateComplaintFiled":"04/06/2021","vin":"5XYPG4A30HG","components":"STEERING,ENGINE","summary":"ON SOME OCCASIONS THE STEERING WAS NOT SMOOTH, AS IF IT STUCK JUST A LITTLE AND I WOULD HAVE TO LIGHTLY JERK IT.  THIS WAS ALWAYS HIGHWAY.  THEN ABOUT A WEEK AGO MY OIL LIGHT FLICKERED AND I MEAN ONLY A SECOND AND THEN AGAIN ON THE WAY HOME.  WHEN I CHECKED MY OIL, THERE WASN'T A DROP ON THE DIPSTICK AND IT LOOKED TO HAVE A LITTLE BURNT OIL ON VERY TIP.  IT WAS ALSO VERY HARD TO GET THE OIL CAP ON TO ADD OIL.  I HAD TO ADD 3 QUARTS!  WHY DID MY OIL LIGHT COME ON BEFORE THIS AND WHY DID IT NOT STAY ON?  MY CAR IS A 2017 KIA SORENTO AND HAS ONLY HAD MAINTENANCE AT THE DEALER WHERE IT WAS BOUGHT.  I WAS SHOCKED WHEN I LOOKED ONLINE AND SAW THIS WAS AN ISSUE FOR YEARS.  WHY ISNT SOMEONE MAKING KIA ACCOUNTABLE?  I CANT AFFORD TO PAY UPFRONT FOR REPAIRS AND WHEN COURTS DECIDE YEARS LATER MAYBE WE'LL GET REIMBURSED, THEY DON'T WAIT ON THEIR PAYMENTS FOR THE VEHICLES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11406261,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2021","dateComplaintFiled":"04/03/2021","vin":"5XYPG4A34HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"THE FLASHING CHECK ENGINE LIGHT CAME ON MY 2017 KIA SORENTO, THE CAR WENT INTO LIMP MODE, AND WOULD NOT DRIVE OVER 20 MPH. I WAS DRIVING ON AN INTERSTATE AT THE TIME, AND IT WAS EXTREMELY DANGEROUS TO CROSS TWO HIGHWAY LANES AT 20 MPH TRYING TO PULL OVER TO THE SHOULDER. THE CAR WAS TOWED TO BURNS AUTO SHOP. THEY PULLED UP CODE P1326 AND SAID THIS WAS A KNOWN KIA ISSUE AND A KIA DEALER SHOULD FIX IT FOR FREE. MY CAR HAS 35,000 MILES AND IS STILL UNDER THE 10 YEAR/100,000 MILES KIA WARRANTY.  THE CAR WAS TOWED TO FRED BEANS KIA DEALER IN LANGHORNE, PA, WHO REFUSED TO CHECK IT FOR 10 DAYS. KIA REFUSED TO PAY FOR A RENTAL CAR (EVEN RETROACTIVELY) UNTIL THE MECHANIC CHECKED IT - A HUGE INCONVENIENCE TO MY FAMILY OF 6 WHO HAD TO USE 1 CAR FOR 2 WEEKS. WHEN FRED BEANS FINALLY CHECKED THE CAR, THEY CLAIMED TO NOT BE ABLE TO SEE THE CODE. THEY CONCEDED THAT WHAT HAPPENED IS A KNOWN KIA ISSUE AND COULD HAPPEN AGAIN AT ANY TIME.  IT'S TERRIFYING TO KNOW MY CAR COULD AT ANY TIME SLOW DOWN TO 20 MPH ON THE HIGHWAY. DESPITE KIA'S CLAIMS THAT THE CAR COULD DRIVE UP TO 55 MPH WITH THE CODE ON, MY SPEED PLUMMETED TO 20 MPH WITHIN SECONDS AND WOULD NOT GO UP DESPITE PRESSING THE GAS PEDAL FOR SEVERAL MINUTES. KIA SAID MY CAR'S VIN WAS NOT AMONG THOSE AFFECTED BY THE RECALL. YET, SINCE THE P1326 ISSUE DID HAPPEN TO MY CAR, MY VIN SHOULD BE INCLUDED.  DESPITE KNOWING OF THE ISSUE, KIA AND ITS DEALERS REFUSE TO TAKE MY FAMILY'S SAFETY SERIOUSLY. THEY BOTH SUGGEST I KEEP DRIVING 'UNTIL IT HAPPENS AGAIN'. AFTER READING ONLINE REVIEWS, IT'S CLEAR KIA AND ITS DEALERS ROUTINELY TRY TO AVOID FIXING PROBLEMS COVERED BY WARRANTY. KIA CLAIMS THEY HAVE NO CONTROL OVER THEIR AUTHORIZED DEALERS. YET, IT'S KIA'S RESPONSIBILITY TO PAY FOR ISSUES COVERED UNDER WARRANTY.  I'D LIKE KIA TO FIX THE KNOWN CODE P1326 PROBLEM, SO I CAN ENJOY FULL USE OF MY CAR WITHOUT EXPECTING IT TO MALFUNCTION AT ANY MOMENT","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11405925,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2020","dateComplaintFiled":"04/01/2021","vin":"5XYPKDA55HG","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED MAKING AN ABNORMAL SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO DESTINATION KIA (760 CENTRAL AVE, ALBANY, NY 12206) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE TEST DRIVEN TO DETERMINE THE CAUSE OF THE FAILURE. UPON TEST DRIVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE ENGINE WAS BLOWN AND THAT SHE WAS RESPONSIBLE FOR REPLACING THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11405066,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2019","dateComplaintFiled":"03/26/2021","vin":"5XYPKDA50HG","components":"EXTERIOR LIGHTING","summary":"HEADLIGHTS AND DASH BOARD SHUT OFF RANDOMLY IN AUTO MODE DURING NIGHT TIME DRIVING WHICH CAUSES IMMEDIATE CONCERN, FEAR OF ACCIDENT, AND UNWANTED REACTIONS SUCH AS LOOKING AWAY FROM ROAD TO FIND LIGHT STALK AND FIDDLE WITH IT TO GET LIGHTS TO TURN BACK ON. IMAGINE DRIVING THE SPEED LIMIT AT 50 TO 70 MPH IN VARIOUS TRAFFIC CONDITIONS WHEN YOU ARE SURPRISED BY THIS PROBLEM AND WHAT THE TO DO WHEN IT HAPPENS!  I HAVE OVER 49000 MILES ON THIS CAR BUT THE PROBLEM WHICH I HAVE DOCUMENTED TWENTY FIVE INSTANCES HAS BEEN IN TO SEVERAL KIA DEALERSHIPS WITH EACH TIME BEING TOLD IT IS NOT A COMMON OCCURANCE AND THAT THEY COULD NOT RECREATE THE PROBLEM. THIS IS A COMMON RESPONSE AND DODGE OF THE ISSUE. NATURALLY THEY CANNOT RECREATE PROBLEM AS THIS OCCURS DURING THE NIGHT WHEN DEALERSHIP IS CLOSED  TECHS ARE AT HOME.   GIVEN THAT THERE SEEMS TO BE MANY INSTANCES OF THIS PROBLEM REPORTED IT SEEMS NHTSA IS NOT DOING ENOUGH TO PRESSURE KIA TO FIND A CAUSE AND RECALL 2017 SORENTOS FOR A FIX THAT IF IT HASN'T HAPPENED YET SERIOUS DAMAGE OR DEATH IS BOUND TO OCCUR. PLEASE PAY ATTENTION AND START SOME ACTION BEFORE SERIOUS CONSEQUENCES OCCUR!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11404342,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2021","dateComplaintFiled":"03/22/2021","vin":"5XYPG4A55HG","components":"UNKNOWN OR OTHER","summary":"DRIVING AT ABOUT 75 MILES PER HOUR AND SUDDENLY THE HOOD POP OPEN  FORTUNATELY I WAS ABLE TO STOP ON TIME AND PREVENT SOMETHING MAJOR  HAVE TO NOTE THAT THERE WAS NO TOO MUCH TRAFFIC.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11403540,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2021","dateComplaintFiled":"03/17/2021","vin":"5XYPGDA1XHG","components":"ENGINE","summary":"AFTER COMPLAINT # 1399932, KIA SERVICE CALLED ME MARCH 5TH TO SAY THE TURBO NEEDED TO BE REPLACED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11403541,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2021","dateComplaintFiled":"03/17/2021","vin":"5XYPHDA1XHG","components":"ENGINE","summary":"FOLLOW UP TO LAST TWO COMPLAINTS.  MAR 16 KIA SERVICE CALLED TO SAY A PART IF ENGINE NEEDED TO BE REPLACED A CYLINDER. ORIGINAL PROBLEM BEGAN 2/7/2021","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11403353,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"02/21/2020","dateComplaintFiled":"03/16/2021","vin":"5XYPH4A58HG","components":"STRUCTURE","summary":"AUTOMATIC REAR LIFTGATE CLOSED ON MY HAND AND DID NOT RELEASE. SENSORS DID NOT ACTIVATE.  CAR WAS PARKED ON A DESERTED RESIDENTIAL STREET, ENGINE WAS NOT RUNNING.I COULD NOT REACH HATCH TO OPEN THE DOOR. FORTUNATELY, I HAD SOMEONE WITH ME.  I HAD TO SEEK MEDICAL SERVICES AND PHYSICAL THERAPY.  HAND INJURY WILL RESULT IN LIFELONG DISCOMFORT.  KIA WAS NOTIFIED AS WAS MY AUTO INSURANCE COMPANY. I WAS ADVISED TO GET A SAFETY CHECK AT THE DEALERSHIP, BUT BECAUSE OF THE PANDEMIC I AM ISOLATING AND AVOIDING EXPOSURES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11403032,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2021","dateComplaintFiled":"03/15/2021","vin":"5XYPGDA31HG","components":"ENGINE","summary":"MY CAR DIED GOING 50MPH AND WAS LATER DETERMINED THAT THE ENGINE SEIZED. I BOUGHT THE CAR A YEAR PRIOR INSPECTED AND HAD THE OIL CHANGED. I ONLY OWNED THE CAR FOR A YEAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11399932,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2021","dateComplaintFiled":"03/09/2021","vin":"5XYPHDA1XHG","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"ON FEBRUARY 17, 2021 A VEHICLE PULLED OUT IN FRONT OF ME ON A HIGHWAY CAUSING ME TO SLAM THE BRAKES SO HARD TO AVOID HITTING THE VEHICLE.  AFTER THE VEHICLE PROCEEDED ACROSS THE ROAD WHEN I TRIED TO CONTINUE FORWARD MY SORENTO HAD VERY LITTLE POWER NO MATTER HOW MUCH I TRIED TO GIVE THE VEHICLE GAS.  AS I DROVE SORENTO HOME IT HAD VERY LITTLE POWER.  I COULD BARLEY GET VEHICLE TO GO THE 5 PLUS MILES TO MY HOUSE TRAVELING AT LEAST THAN 25 MILES PER HOUR.  POSSIBLY LESS THAN THAT AND AS I TRIED TO DRIVE UP THE HILL TO MY HOUSE I BARELY GOT THERE.  THE VEHICLE DID NOT HAVE POWER TO GO UP HILL.  AFTERWARDS THE VEHICLE WOULD NOT START AND STAY ON..  I HAD IT TOWED TO KIA DEALERSHIP WHERE IS HAS BEEN FOR A WEEK.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11399465,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2020","dateComplaintFiled":"03/06/2021","vin":"5XYPG4A41HG","components":"SEAT BELTS","summary":"RIGHT SIDE PASSENGER SEAT HAS NOT WARNING/SOUND TO REMIND PASSENGER TO FASTEN SEAT BELT.  SPOKE WITH DEALER AFTER PURCHASE AND WAS TOLD THE VEHICLE I PURCHASED ONLY HAS A REMINDER SOUND FOR DRIVER SIDE ONLY.  DOES NOT SEEM TO COINCIDE WITH REQUIREMENTS FOR SEAT BELT NOTIFICATION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11398604,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2021","dateComplaintFiled":"03/01/2021","vin":"5XYPHDA50HG","components":"ENGINE","summary":"MY 2017 KIA SORENTO HAS HAD REPEATED OIL LEAKS DUE TO MULTIPLE OIL PRESSURE SWITCH ASSEMBLY FAILURES.  AT 27,000 MILES MY KIA EXPERIENCED A SIGNIFICANT OIL LEAK (IDENTIFIED BY ME DUE TO THE STRONG SMELL OF OIL BURNING COMING FROM THE A/C.)  KIA REPLACED THE OIL PRESSURE SWITCH PART #94750-37100 AT THAT TIME.  AGAIN AT 60,000 THIS SAME PART FAILED (AGAIN IDENTIFIED BY THE STRONG SMELL OF BURNING OIL COMING FROM THE ENGINE) AND ONCE AGAIN KIA REPLACED THE OIL PRESSURE SWITCH (PART #94750-37100.)  HAVING THE SAME PART FAIL TWICE IN 60,000 AND HAVING OIL LEAKS REPEATEDLY IS NOT ONLY A FIRE HAZARD (I WOULD POINT YOU TO A SIMILAR PROBLEM YOU FORCED GM TO PERFORM A RECALL IN 2015) BUT THIS COULD SEVERELY SHORTEN THE LIFE OF THE CAR ENGINE AS WELL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11397865,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2021","dateComplaintFiled":"02/25/2021","vin":"5XYPGDA30HG","components":"STEERING,ENGINE,VISIBILITY/WIPER","summary":"ENGINE BURNS UP OIL VERY QUICKLY WAY BEFORE 3,000 MILES AND THERE ARE NO ALERTS THAT THE OIL IS LOW. STEERING GETS \"STUCK\" AT TIMES FOR BRIEF AMOUNTS OF TIME AND NEEDS TO BE READJUSTED IN THE ROAD. THIS HAPPENS ON STRAIGHT HIGHWAYS AND IN CURVE. WINDSHIELD WIPER FLUID FUNCTION DOES NOT WORK.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11397934,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2021","dateComplaintFiled":"02/25/2021","vin":"5XYPGDA55HG","components":"STRUCTURE,UNKNOWN OR OTHER,ENGINE","summary":"WHITE SMOKE IN EXHAUST AND LOUD GRIND WHEN COLD START. PAINT IS PEELING IN THE BACK","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11389987,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2020","dateComplaintFiled":"01/26/2021","vin":"5XYPK4A58HG","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE WOULD NOT START. THE CONTACT JUMP STARTED THE VEHICLE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACE THE BATTERY HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD THE VEHICLE TOWED TO LOCAL DEALER BILL BRYAN KIA (9039 US-441, LEESBURG, FL 34788) AND WAS ADVISED TO NOT TO LEAVE THE KEY IN THE VEHICLE TO PREVENT FUTURE FAILURES. THE VEHICLE WAS RETURNED HOWEVER, THE FAILURE PERSISTED. AFTER FIVE DAYS, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME DEALER TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,744.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11389058,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2021","dateComplaintFiled":"01/20/2021","vin":"5XYPK4A55HG","components":"STEERING","summary":"WHILE THE VEHICLE IS IN MOTION A RED WARNING LIGHT APPEARS IN THE SHAPE OF A STEERING WHEEL AND THE STEERING BECOMES VERY STIFF. THIS HAPPENS INTERMITTENTLY AFTER PUTTING IT TO GEAR AND DRIVING FORWARD OR BACKING OUT AND IT HAS ALSO HAPPENED WHILE HIGHWAY DRIVING. LUCKILY THESE INCIDENTS HAVE HAPPENED WHILE DRIVING STRAIGHT AND OCCURS FOR A SHORT DURATION. IT IS CONCERNING FROM A SAFETY STANDPOINT. I BROUGHT IT IN TO A KIA DEALERSHIP AND IT HAS SOMETHING TO DO WITH THE ELECTRONICS IN THE STEERING COLUMN. THEY HAVE NO RECALL LISTED AND IT IS VERY EXPENSIVE TO REPLACE OUTSIDE THE 50K BASIC MILEAGE WARRANTY WHICH OURS IS SINCE WE TEND TO PUT A LOT OF HIGHWAY MILES ON OUR VEHICLE. IT ISN'T TOO MUCH OVER THOUGH AND WE TAKE VERY GOOD CARE OF IT. I WOULD FIND IT VERY HARD TO BELIEVE IT THAT IS CAUSED FROM WEAR AND TEAR BUT MORE LIKELY TO BE A MANUFACTURER DEFECT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11388416,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2021","dateComplaintFiled":"01/16/2021","vin":"5XYPGDA51HG","components":"ELECTRICAL SYSTEM","summary":"IF LIGHTS ARE IN AUTOMATIC THEY WILL SHUT OFF IN THE PITCH BLACK AND YOU HAVE TO TURN THEM ON WITH THE SWITCH. THIS COULD CAUSE A MAJOR ACCIDENT","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11388450,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2021","dateComplaintFiled":"01/16/2021","vin":"5XYPGDA5XHG","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"POWER STEERING WENT OUT. RADIO TURNS ON AND OFF GOING DOWN THE ROAD. HEADLIGHTS TURN OFF AND ON BY THEMSELF. BATTERY IS NOW DEAD. CAR WILL NOT RUN. TRANSMISSION LIGHT CAME ON ALL IN ONE DAY..I'VE HAD THIS VEHICLE FOR 4 TO 5 MONTHS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11387660,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2020","dateComplaintFiled":"01/12/2021","vin":"5XYPGDA32HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING AT NIGHT, AND ALSO WHEN STARTING CAR AT NIGHT.  I LEAVE MY LIGHTS ON AUTO.  LATELY MY LIGHTS HAVE BEEN TURNING OFF, WHILE DRIVING ON BACK ROADS AND ON INTERSTATE.  I HAVE TO TRN LIGHT SWITCH TO OFF THEN TURN TO ON.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11387522,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2021","dateComplaintFiled":"01/11/2021","vin":"5XYPG4A30HG","components":"ENGINE","summary":"ENGINE LIGHT IS ON TRY TO DRIVE IT'S STOPPING AND IT'S A KNOCKING NOISE COMING FROM ENGINE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11387594,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2020","dateComplaintFiled":"01/11/2021","vin":"5XYPG4A30HG","components":"ENGINE","summary":"MY CARE BURNS OIL YO ALMOST EMPTY BEFORE THE 3000 MILE OIL CHANGE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11385764,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2020","dateComplaintFiled":"12/31/2020","vin":"5XYPH4A54HG","components":"UNKNOWN OR OTHER","summary":"VEHICLE WAS STATIONARY PARKED IN DRIVEWAY. REAR LIFT GATE WAS ACTIVATED BY OWNER WITH KEY FOB. GRANDCHILD RAN UNDER THE LIFT GATE. OWNER  PULLED CHILD FROM REAR LIFT. GATE  BRUSHED CHILD'S BACK AND CONTINUED TO CLOSE . OWNER THEN PLACED SEVERAL INAMINATE  OBJECTS UNDER REAR OF CAR PROTRUDING FROM CARGO HOLD AND ENGAGED THE LIFT GATE. GATE CLOSED EACH TIME UNRESTRICTED TRAPPING THE OBJECT. CALLED KIA REPORTED PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11385812,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2020","dateComplaintFiled":"12/31/2020","vin":"5XYPG4A37HG","components":"ENGINE","summary":"WAS DRIVING DOWN THE STREET ENGINE STARTED TO MAKE LOUD NOISE AND STALLED COASTED TO A PARKING LOT. NOTICED SMOKE GOT OUT TO FIND THE ENGINE ENGULFED IN FLAMES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11385526,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2020","dateComplaintFiled":"12/29/2020","vin":"5XYPH4A50HG","components":"STEERING","summary":"THE STEERING ON MY SORENTO EX FEELS 'STICKY' AND UNSAFE. WHENEVER DRIVING, WHETHER IN THE CITY, ON THE HIGHWAY, OR IN A NEIGHBORHOOD, IT FEELS AS THOUGH THE STEERING WHEEL IS CONSTANTLY GETTING STUCK FOR HALF OF A SECOND AND NEEDS CONSISTENT READJUSTMENT. THE PROBLEM IS ESPECIALLY EVIDENT WHEN DRIVING AROUND A TURN, BUT IT IS VERY NOTICEABLE EVEN WHILE DRIVING ON A STRAIGHT ROAD OR HIGHWAY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11384258,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2020","dateComplaintFiled":"12/20/2020","vin":"5XYPG4A35HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"HEADLIGHTS INITIALLY WERE JUST FLICKERING ON OCCASION NOW HEADLIGHTS ARE TURNING OFF WHILE DRIVING. SOMETIMES THEY GO BACK ON AND SOMETIMES THEY DON'T.  WARNING &#9888;&#65039; COMES ON AND DASH DISPLAY ALSO INDICATES A HEADLAMP ISSUE. SOMETIMES TURNING THEM ON AND OFF HELPS.BEEN GRADUALLY GETTING WORSE.  NOW ALL LIGHTS WILL NOT TURN ON INCLUDING BRIGHTS. HORN ALSO NOT WORKING. HAS HAPPENED MULTIPLE TIMES AT NIGHT ON BUSY CITY STREETS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11382864,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2020","dateComplaintFiled":"12/10/2020","vin":"5XYPG4A37HG","components":"ENGINE","summary":"OVER THE LAST SEVERAL MONTHS, MY ENGINE HAD BEEN BURNING OIL EXCESSIVELY.  I HAD TO ADD 5 QUARTS OF OIL EVERY 1-2 WEEKS.  3 WEEKS AGO, WHILE DRIVING ON THE HIGHWAY, MY CAR BEGAN TO SLOW, THE LIGHTS ON MY DASH WERE BLINKING AND THE CAR WAS NOT ACCELERATING. WHEN I WAS IN A SAFE AREA, I ATTEMPTED TO RESTART THE CAR AND IT DID NOT START.  KIA DIAGNOSED THE CAR WITH WORN BEARING RODS.  THE CAR IS 4 YEARS OLD AND HAS 136,000 HIGHWAY MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11378519,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2020","dateComplaintFiled":"12/08/2020","vin":"5XYPG4A55HG","components":"EXTERIOR LIGHTING","summary":"HEADLIGHT KEEP BLOWING","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11374578,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2020","dateComplaintFiled":"11/13/2020","vin":"5XYPGDA52HG","components":"EXTERIOR LIGHTING","summary":"MY 2017 KIA SORENTO HEADLIGHTS SHUT OFF FOR NO REASON WHEN I AM DRIVING. WHEN THEY ARE IN AUTO MODE THEY WILL TURN OFF FOLLOWED BY A WARNING ON MY SCREEN SAYING THEY HAVE SWITCHED FROM AUTO TO MANUAL. I HAVE TO TURN THE KNOB TO OFF THEN BACK ON. THEY ALSO SHUT OFF IN MANUAL MODE. THIS IS EXTREMELY DANGEROUS AND FRIGHTENING,ESPECIALLY WITH MY TODDLER IN THE BACK SEAT. I AM TOLD A TSB HAS BEEN STARTED AND POSSIBLY A CLASS ACTION LAWSUIT. WHEN WILL KIA DO A RECALL? ONE DEALERSHIP TOLD ME THEY HAVE NO IDEA WHAT IT COULD BE BECAUSE IT HASNT HAPPENED TO THEM, ANOTHER DEALERSHIP SAID THEY HAVE NEVER HEARD OF IT BUT ARE WILLING TO TAKE A LOOK TO SEE IF THEY CAN FIX THIS BUT I WILL HAVE TO PAY. THIS IS NOT RIGHT SINCE THIS IS A KIA DEFECT WITH MULTIPLE COMPLAINTS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11374616,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2019","dateComplaintFiled":"11/13/2020","vin":"5XYPHDA53HG","components":"EXTERIOR LIGHTING","summary":"SINCE AUGUST 2019,  I HAVE BEEN EXPERIENCING INTERMITTENT HEADLIGHTS FAILURE WHILE DRIVING AND THE HEADLIGHTS WAS SET ON AUTO.  THE HEADLIGHTS WOULD SHUT OFF FOR 5-10 SECONDS UNEXPECTEDLY AND WILL TURN ON AGAIN.  WHEN IT HAPPENS AGAIN THIS PAST  SATURDAY (11/7) , I NOTICED WHEN THE HEADLIGHTS WENT OFF, ONLY THE HEADLIGHTS SYMBOL WAS LIGHTED ON THE DASH.   NORMALLY, WHEN THE HEADLIGHTS WERE SWITCHED ON AUTO BOTH THE FRONT AND REAR TAILLIGHTS AND HEADLIGHTS SYMBOL WOULD BE LIGHTED ON THE DASH. I HAVE SPOKEN TO FAIRFAX KIA SERVICE TECHNICIAN ABOUT THIS PROBLEM BUT SINCE THE PROBLEM COULD NOT BE REPRODUCED, HE WAS UNABLE TO RESOLVE THE ISSUE.  IN REVIEWING YOUR SITE, IT APPEARS OTHER OWNERS OF 2017 KIA SORENTO HAVE HAD SIMILAR ISSUES WITH THE HEADLIGHTS SHUTTING OFF WHILE USING THE AUTO HEADLIGHTS FEATURE.  I FEEL THIS IS A SERIOUS SAFETY CONCERN, THEREFORE,  I AM HOPING YOUR AGENCY WILL INITIATE AN INVESTIGATION ON THE MATTER TO RESOLVE THE ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED OR DIE AS A RESULT OF THIS ISSUE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11374335,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2020","dateComplaintFiled":"11/12/2020","vin":"5XYPH4A52HG","components":"ENGINE","summary":"WHILE DRIVING ON THE FREEWAY AT APPROX. 70MPH THE SORENTO LOST ALL ENGINE POWER AND SHUT DOWN.  NO CHECK ENGINE OR ANY OTHER WARNING LIGHT CAME ON.  PRIOR TO THE SHUTDOWN THERE WAS NO PERFORMANCE ISSUE WITH THE SORENTO, OR ANY INDICATION THERE WAS AN ENGINE PROBLEM.  DRIVER WAS ABLE TO GET SORENTO TO THE SHOULDER.  CAR RESTARTED BUT ONLY FOR 1/4 MILE AND SHUT DOWN AGAIN.  COULDN'T BE RESTARTED.  KIA SAID NEEDED A FULL ENGINE REPLACEMENT, WOULDN'T HONOR WARRANTY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11373832,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2020","dateComplaintFiled":"11/09/2020","vin":"5XYPG4A30HG","components":"STRUCTURE","summary":"THE PASSENGER SIDE BACK DOOR HANDLE JUST FELL OFF.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11373726,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2020","dateComplaintFiled":"11/08/2020","vin":"5XYPGDA57HG","components":"STEERING,STRUCTURE","summary":"STEERING IS STICKY, FORCING DRIVER TO ROTATE STEERING WHEEL IN AN EXAGGERATED WAY TO CORRECT THE ISSUE.     DOOR HANDLE COVER ON PASSENGER REAR SIDE BROKE WITHIN 6 MONTHS OF OWNING THE CAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11372520,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2020","dateComplaintFiled":"11/01/2020","vin":"5XYPH4A50HG","components":"STEERING","summary":"WHEN THE VEHICLE IS DRIVING STRAIGHT THE STEERING WILL FEEL LIKE IT HESITATES SLIGHT MOVEMENTS AND THEN RELEASES CAUSING ME TO OVER STEER. ALMOST LIKE THE ELECTRONIC STEERING IS INTERMITTENT. TO THE POINT WHERE I WILL END UP IN THE OTHER LANE SLIGHTLY AND CONTINUALLY HAVE TO COUNTER STEER THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11367015,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2020","dateComplaintFiled":"10/29/2020","vin":"5XYPGDA55HG","components":"ENGINE","summary":"I OWN A 2017 KIA SORENTO WITH 45,000 MILES. MY CHECK ENGINE LIGHT KEPT COMING ON ALONG WITH ENGINE NOISES. EACH TIME I WOULD BRING IT INTO LAYTON, UT KIA SERVICE CENTER, I WAS TOLD IT WAS JUST O2 SENSORS AND ONE TIME IT NEEDED THE ENGINE HARNESS REPLACED.  JUST 3 WEEKS AFTER MY LAST VISIT TO THE SERVICE CENTER, I WAS DRIVING ON THE FREEWAY AND MY CAR JUST SUDDENLY LOST POWER AND WENT LIMP. I HAD IT TOWED TO THE SERVICE CENTER WHERE THEY TOLD ME I NEED A NEW ENGINE AND IT WON'T BE COVERED UNDER MY WARRANTY STATING IT WAS CAUSED BY LACK OF MAINTENANCE CAUSING ENGINE SLUDGE. BECAUSE WE HAD MY HUSBANDS COMPANY CHANGE OUR OIL SOME OF THE TIME ( KIA ACTUALLY DID EMISSIONS AND CHANGED IT 3 WEEKS PRIOR) THEY WOULD NOT ACCEPT THEIR DOCUMENTATION ON THIS. THERE IS A RECALL FOR THIS EXACT THING HAPPENING ON SAME YEAR, MAKE AND MODEL BUT ONLY FOR 4 CYLINDER AND WE OWN A 6 CYLINDER. THIS IS OBVIOUSLY A DEFECT WITH THE CAR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11366774,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2020","dateComplaintFiled":"10/28/2020","vin":"5XYPGDA55HG","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE","summary":"I OWN A 2017 KIA SORENTO WITH 45,000 MILES ON IT. I HAVE TAKEN MY CAR IN SEVERAL TIMES DUE TO THE CHECK ENGINE LIGHT COMING ON AND ENGINE NOISES. WE WERE SENT HOME EVERY TIME AND TOLD OUR CAR WAS GOOD TO GO. I WAS DRIVING ON THE FREEWAY WHEN MY CAR SUDDENLY LOST POWER AND WENT LIMP, ALMOST CAUSING AN ACCIDENT. WE ARE NOW BEING TOLD WE NEED A NEW ENGINE DUE TO SLUDGE. THEY ARE STATING IT WAS CAUSED BY LACK OF MAINTENANCE AND REFUSING TO HONOR THE WARRANTY. WE GET REGULAR OIL CHANGES AND THE LAST BEING BY THE DEALERSHIP THEMSELVES JUST WEEKS PRIOR. BUT BECAUSE WE DID 2 CHANGES THROUGH MY HUSBANDS COMPANY, THEY WON'T ACCEPT OUR PROOF OF MAINTENANCE. MY MAKE, MODEL AND YEAR HAS A CURRENT RECALL ON THEIR ENGINES BUT BECAUSE MINE IS A 3.3L AND NOT 2.0 OR 2.4, IT'S NOT COVERED. THIS IS LUDICROUS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11366729,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2020","dateComplaintFiled":"10/27/2020","vin":"5XYPGDA55HG","components":"STEERING","summary":"STEERING WHEEL IS HARD TO TURN LEFT / RIGHT, IT FEELS LIKE ITS STUCK AND WILL NOT RELEASE FREE ,THEN YOU HAVE TO PULL IT BACK . ITS SCARES ME ON THE HIGHWAY. I TOOK IT TO THE DEALER AND THEY DIDN'T FIND ANYTHING WRONG. THIS FEELING GOES ON AND OFF","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11363737,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2020","dateComplaintFiled":"10/10/2020","vin":"5XYPGDA50HG","components":"ENGINE","summary":"WHILE DRIVING (IN MOTION) THE VEHICLE, ON A CITY STREET, I IMMEDIATELY LOST POWER, COASTED TO CURB, TURNED VEHICLE OFF (ALTHOUGH ENGINE WAS NOT RUNNING). SEVERAL ATTEMPTS TO RESTART THE CAR HAVE BEEN TO NO AVAIL. PRIOR TO THIS EVENT, THE VEHICLE APPEARED TO BE WORKING GREAT WITH NO WARNING OR SENSOR LIGHTS. VEHICLE HAD TO BE PUSHED IN LOCAL HOTEL PARKING LOT.    TOOK THE VEHICLE TO TWO VEHICLE REPAIR GARAGES, INCLUDING A KIA DEALER AND WAS TOLD THAT MY ENGINE HAD SEIZED (LOCKED) AND THAT I WOULD NEED ANOTHER ENGINE TO AFFECT REPAIR.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11361814,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2020","dateComplaintFiled":"10/05/2020","vin":"5XYPHDA50HG","components":"FUEL SYSTEM, GASOLINE,ENGINE","summary":"2017 KIA SORENTO. CONSUMER WRITES IN REGARDS MASSIVE FUEL LEAK ENGINE FIRE. *LD    THE CONSUMER STATED THE VEHICLE LEAKED TWO GALLONS OF FUEL ONTO THE ENGINE COVER. THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS DESTROYED ALONG WITH SOME PERSONAL ITEMS. *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11361392,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2020","dateComplaintFiled":"09/27/2020","vin":"5XYPKDA58HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"WHILE DYING ON HIGHWAY AT 65 MILES PER HOUR, THE VEHICLE JERKED VIOLENTLY AND WITHOUT WARNING I SAW EVERYTHING ON THE DASHBOARD BEGIN TO SHUT DOWN. I WAS ABLE TO GET OVER TO THE SHOULDER. EVERYTHING CHECKED OUT AND I BEGAN TO DRIVE AGAIN AS IF NOTHING WERE WRONG. A WEEK LATER IT HAPPENED AGAIN. THIS TIME I BARELY LIMPED HOME. VEHICLE HAS 62K MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11361232,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2018","dateComplaintFiled":"09/26/2020","vin":"5XYPH4A57HG","components":"ENGINE","summary":"THE ENGINE LIGHT CAME ON ON THE DASH BOARD AND THE ENGINE POWER WAS DECREASING. I EXITED THE HIGHWAY AND MADE IT TO A GROCERY STORE PARKING LOT WHEN THE ENGINE DIED.  THE CAR WAS NO LONGER OPERATIONAL AND WAS TOWED TO KIA PATTERSON IN ARLINGTON, TX.  THEY SAID THE ENGINE NEEDED TO BE REPLACED AND THAT IT WAS NOT UNDER WARRANTEE.  I COST $7429.97 TO REPLACE THE ENGINE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11354387,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2020","dateComplaintFiled":"09/11/2020","vin":"5XYPKDA50HG","components":"EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE AUTO LIGHT SWITCH FAILED TO TURN OFF THE LIGHTS WHEN THE VEHICLE WAS SHUTOFF. THERE WAS NO WARNING LIGHT. THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT ON ONE OF THE OCCASIONS IT RAINED. THE CONTACT CALLED THE GATEWAY KIA OF NORTH BRUNSWICK NJ DEALER LOCATED AT 720 CAROLIER LN, NORTH BRUNSWICK TOWNSHIP, NJ 08902, AND WAS INFORMED TO TURN THE AUTO SWITCH TO THE OFF POSITION. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN CHECKED THE VEHICLE AND TOLD THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11351492,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2020","dateComplaintFiled":"08/27/2020","vin":"5XYPHDA11HG","components":"UNKNOWN OR OTHER","summary":"I WAS DRIVING TO MY HOUSE FROM MY CABIN AFTER TWO HOURS OF DRIVING I WAS AT A STOPLIGHT AND THE OIL LIGHT CAME ON SO I DECIDED TO KEEP GOING AND TAKE THE NEXT EXIT TO SEE IF I NEEDED OIL..BUT I NEVER MADE IT. MY SON THANKFULLY ROLLED HIS WINDOW AND WAS LIKE MOM THE CAR IS ON FIRE, I THEN TRIED TO PUT THE BREAKS ON BUT THEY DIDN'T WORK SO WE SLOWLY COASTED DOWN TO ABOUT 10-20 AND I WAS LIKE GET OUT. SO HE JUMPED OUT THE MOVING,ON FIRE CAR. HE SUFFERED FROM ROAD RASH. LONG STORY SHORT BY THE FLAMES WERE SO BIG ON THE DRIVES SIDE THAT MY SENSES FINALLY CAME TOGETHER AND SLAMMED THE CAR IN PARK TO STOP IT AND I CRAWLED OUT THE PASSENGER SIDE DOOR. BY THE TIME THE FIREMEN CAME TO PUT OUT THE FIRE THE CAR WAS BASICALLY TO THE FRAME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11351061,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2020","dateComplaintFiled":"08/25/2020","vin":"5XYPG4A57HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"WHILE IN THE AUTO POSITION AT RANDOM TIMES ALL MY EXTERIOR LIGHT WILL TURN OFF.  I DRIVE A LOT FOR MY JOB. THE LAST TIME MY LIGHTS TURNED OUT WAS LAST NIGHT ON THE FREEWAY IN A RURAL AREA COMPLETE BLACK OUT. I QUICKLY TURNED THE SWITCH TO THE OFF POSITION AND THEN BACK TO AUTO. THIS HAS HAPPENED FEW TIME WITH IN THE LAST FEW WEEKS. A FEW MONTHS AFTER I PURCHASED THE CAR, I NOTICED THE TURN SIGNAL WOULD SWITCH TO THE OPPOSITE DIRECTION AFTER I COMPLETED MY TURN. THE TURN SIGNAL SWITCH WOULD BE IN THE NEUTRAL POSITION WHEN THIS OCCURRED. THIS ALSO HAPPENS INTERMITTENTLY, WHILE DRIVING CITY OR HIGHWAY. I CAN NOT TURN IT OFF. I HAVE TO WAIT UNTIL IT STOPS ON ITS OWN, WHICH LUCKILY HAS JUST BEEN THE SAME LENGTH OF TIME AS A LANE CHANGE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11351260,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2020","dateComplaintFiled":"08/25/2020","vin":"5XYPG4A31HG","components":"ENGINE","summary":"MY 2017 KIA SORENTO HAS 73,000 MILES AND BEFORE THE LAST OIL CHANGE I OBSERVED THE OIL LIGHT CAME ON. THE KIA DEALER INFORMED ME THAT MY ENGINE IS BURNING OIL AND IT WAS 2 QUARTS LOW ON OIL. I HAVE THE 100,000 MILE WARRANTY ON THE SUV. KIA DEALER SERVICE INFORM ME TO COMEBACK AFTER 1,000 MILES AND THEY WILL CHECK IT AGAIN. THE ENGINE SHOULD NOT BE BURNING OIL AT 73,000 MILES. I GET MY OIL CHANGE EVERY 3,000 MILES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11351002,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2020","dateComplaintFiled":"08/24/2020","vin":"5XYPK4A50HG","components":"UNKNOWN OR OTHER","summary":"I WAS DRIVING DOWN THE FREEWAY, WHICH WAS WELL PAVED, NO CONSTRUCTION IN THE AREA AND NO SEMI-TRUCKS NEARBY. I WAS IN THE MIDDLE LANE TRAVELING AT 70 MPH, WHEN I HEARD A LOUD EXPLOSION WHICH SOUNDED LIKE A GUN SHOT. THE SOUND WAS SO LOUD, I THOUGHT I WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING AT A HIGH SPEED. FRIGHTENED, I GLANCED AT MY REARVIEW MIRROR AND SEEN MY REAR WINDOW WAS INTACT. THIS IS WHEN I SEEN PIECES OF GLASS FLYING BACK TOWARDS THE CAR BEHIND ME. I FINALLY REALIZED THAT IT WAS MY SUNROOF THAT HAD EXPLODED. I SLOWED DOWN AND MOVED OVER TO THE SLOW LANE. THE DRIVER THAT WAS BEHIND ME, PULLED ALONGSIDE ME IN DISBELIEF AS TO WHAT HAD JUST OCCURRED. AFTER REALIZING I WAS OK, HE CONTINUED ON HIS WAY. I PULLED OFF AN EXIT AND PARKED ON A STREET AND PHOTOGRAPHED THE SHATTERED SUNROOF. IT WAS IN THAT MOMENT I WAS THANKFUL MY WIFE AND KIDS WERE NOT IN THE CAR WITH ME OR THAT I WAS UTILIZING THE SUNROOF. IF THIS WAS THE CASE, THE GLASS COULD HAVE CAUSED SEVERAL INJURIES OR LED TO A MULTIPLE VEHICLE CRASH ON THE FREEWAY DUE TO THE GLASS FALLING DOWN ON TOP OF ME. AFTER TAKING SEVERAL PHOTOGRAPHS, I CALLED MY INSURANCE COMPANY WHO STATED I COULD FILE A CLAIM OR SEE IF THE DEALERSHIP WOULD TAKE CARE OF THE ISSUE. I DROVE TO THE DEALERSHIP I PURCHASED THE VEHICLE AT, AND EXPLAINED THE TRAUMATIC EVENT THAT HAD JUST OCCURRED. THE KIA DEALERSHIP JUST INFORMED ME THERE WAS NOTHING THEY COULD DO AND COMPARED IT TO ME DRIVING OFF THE LOT AND RUNNING OVER A NAIL WITH MY TIRE. THIS RESPONSE WAS VERY FRUSTRATING AND I EXPLAINED TO THEM THIS WAS AN ISSUE THAT IS COMMONLY REPORTED ONLINE. AGAIN, I WAS TOLD THERE WAS NOTHING THEY COULD DO AND FOR ME TO FILE A CLAIM WITH MY INSURANCE. THIS WAS A SCARY SITUATION TO EXPERIENCE AND I WOULD LIKE TO SEE A RECALL OF THIS VEHICLE TO FIX THE ISSUE OR INFORM CONSUMERS BEFORE IT HAPPENS SO IT DOES NOT CAUSE ANY FUTURE INJURIES OR DEATHS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11350436,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2020","dateComplaintFiled":"08/20/2020","vin":"5XYPG4A32HG","components":"EXTERIOR LIGHTING","summary":"IN AUTO MODE WHEN DRIVING AT NIGHT THE HEADLIGHTS AND DASHBOARD LIGHTS TURN OFF WITHOUT WARNING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11348882,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2020","dateComplaintFiled":"08/12/2020","vin":"5XYPGDA30HG","components":"ENGINE","summary":"THIS CAR IS UNSAFE BECAUSE THE OIL JUST DISAPPEARS WITHOUT ANY OBVIOUS EXTERNAL LEAK AND DOES NOT UTILIZE THE OIL LIGHT TO INDICATE THE VEHICLE NEEDS OIL AS IT DOES WITH THE GAS LIGHT AND FLAT TIRE ALERTS . THIS CAN CAUSE THE ENGINE TO CATCH FIRE OR CAR TO REDUCE SPEED OR STALL WHILE DRIVING .  THE ENGINE JUST CONSUMES OR LOOSES OIL AND YOU HAVE TO CHECK IT DAILY - CAN YOU IMAGINE THE HEADACHE AND FINANCIAL BURDEN TO PUT OIL IN A CAR EVERY OTHER DAY . KIA NEEDS TO FIX THIS ISSUE , IT'S MORE COMMON THAN YOU THINK ACROSS THE US .","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11348667,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2020","dateComplaintFiled":"08/11/2020","vin":"5XYPKDA54HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING AT NIGHT I ATTEMPTED TO DIM LIGHTS FOR ONCOMING TRAFFIC WHEN MY LIGHTS WENT COMPLETELY OUT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11343696,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2020","dateComplaintFiled":"08/06/2020","vin":"5XYPG4A32HG","components":"STEERING","summary":"DRIVING DOWN INTERSTATE GOING AROUND AN ONRAMP AND THE STEERING WHEEL LOCKS UP , TRACTION CONTROL LIGHT COMES ON AND ANOTHER LIGHT COMES ON AND FEELS LIKE THERE IS NO POWER STEERING.  I PULL OVER TO THE SIDE OF THE ROAD.  I TURN OFF THE VEHICLE FOR A FEW MINUTES AND TURN BACK ON WHILE CALLING THE DEALERSHIP AND IT RESETS THE LIGHTS AND CODES.  I HAVE HAD THIS HAPPEN SINCE I HAVE BOUGHT THIS IN 2017.  THE LAST 2 TIMES HAVE BEEN 1 MONTH APART.  THIS WILL HAPPEN WHILE DRIVING AND IT IS A SAFETY ISSUE WHILE DRIVING STRAIGHT AND WHILE TURNING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11342576,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2020","dateComplaintFiled":"07/31/2020","vin":"5XYPGDA30HG","components":"EXTERIOR LIGHTING","summary":"AT RANDOM TIMES, ALL AT DIFFERENT SPEEDS AND DIFFERENT TIMES OF THE DAY, MY EXTERIOR LIGHTS WILL TURN OFF ON THEIR OWN. I ALWAYS KEEP MY LIGHTS SET TO AUTO.  THIS HAS HAPPENED QUITE A FEW TIMES WHILE DRIVING AT NIGHT, WHICH HAS ALMOST CAUSED A FEW ACCIDENTS WHEN I FIND MYSELF IN THE PITCH BLACK, WHEN I WASN'T AROUND ANY STREET LAMPS. SOMETIMES THE LIGHTS WILL COME BACK ON WHEN I SWITCH THE LIGHTS TO OFF AND THEN BACK TO AUTO. BUT NOT ALWAYS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11339895,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2020","dateComplaintFiled":"07/17/2020","vin":"5XYPGDA54HG","components":"EXTERIOR LIGHTING","summary":"I HAVE OWNED THE CAR FOR TWO YEARS ON ONE OCCASION WHILE DRIVING THE HEADLIGHTS SHUT OFF I TURNED SWITCH TO OFF THEN BACK TO AUTO AND THE LIGHTS CAME ON.  ON TWO OCCASIONS THE LIGHTS WERE ON AFTER THE CAR WAS SHUT OFF, PARKED AND LOCKED PRESSING THE REMOTE LOCK BUTTON SHUT OFF THE LIGHTS.  ON ONE OCCASION THE PARKING LIGHTS TURNED ON AT 2AM (NEIGHBOR'S CAMERA PICKED IT UP) PRESSING REMOTE LOCK BUTTON SHUT OFF THE LIGHTS  ANOTHER OCCASION I TRIED STARTING THE CAR IN THE MORNING AND THE BATTERY WAS DEAD, I SUSPECT THAT THE LIGHTS TURNED ON AT NIGHT AND DIDN'T SHUT OFF.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11339795,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2020","dateComplaintFiled":"07/16/2020","vin":"5XYPG4A36HG","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"CAR HAS HAD HESITATION SINCE BOUGHT NEW IN 2017.  MULTIPLE COMPLAINTS TO DEALER. PDF'S WILL BE ATTACHED OF RO'S.   STILL DOES IT. CAR DOES IT WHEN ROLLING SLOW OR PULLING AWAY FROM STOP LIGHT. WILL NOT DO IT IN SPORT MODE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11337770,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2020","dateComplaintFiled":"07/06/2020","vin":"5XYPG4A53HG","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED WITH THE HEADLAMP SWITCH IN THE AUTO POSITION. THE TURN SIGNALS WERE ALSO INOPERABLE. THE CONTACT STATED THAT HEADLIGHT SUGGESTED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE HEADLAMPS OPERATED AS DESIGNED WITH THE HEADLAMP SWITCH IN THE ON POSITION. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST LOCATED AT (8701 E COLONIAL DR, ORLANDO, FL 32817) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MULTI-FUNCTION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11330773,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2020","dateComplaintFiled":"06/25/2020","vin":"5XYPG4A31HG","components":"EXTERIOR LIGHTING","summary":"VEHICLE HEADLIGHT POLYCARBONATE PLASTIC BLISTERING, PEELING, CRACKING AND OTHER SEVERELY DETERIORATION ASPECTS ARE HAPPENING IN A FAST, EXPONENTIAL MANNER.  BOTH HEADLIGHTS HAVE CONTINUED TO PROGRESS DETERIORATING SINCE APRIL, BEFORE THE 3 YEAR PURCHASE PERIOD OF THE VEHICLE.  WE HAVE OWNED 4 BRAND NEW KIA VEHICLES, AND NONE BEFORE THIS ONE HAVE EVER DISPLAYED THIS HEADLIGHT HOUSING DETERIORATION BEFORE.  WE RESEARCHED THIS TYPE OF DETERIORATION TO SEE IF IT WAS A COMMON ISSUE ACROSS KIA AND OTHER VEHICLE MANUFACTURERS, AND WE DID NOT FIND ANYTHING DISPLAYING ANYTHING THAT OUR HEADLIGHTS ARE PRODUCING OUTSIDE OF WHAT ONE WOULD CONSIDER NORMAL WEAR (EVENTUAL DISCOLORATION).      WE ARE CONCERNED FOR OUR NIGHTTIME DRIVING SAFETY REGARDING TO THIS APPARENT MANUFACTURING DEFECT IN THE QUALITY OF THE HEADLIGHT PLASTIC. WE ARE CONCERNED WITH THE NIGHTTIME VISIBILITY EVENTUALLY BEING COMPROMISED.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11330935,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2020","dateComplaintFiled":"06/25/2020","vin":"5XYPGDA5XHG","components":"EXTERIOR LIGHTING","summary":"2017 KIA SORENTO, AWD, MILEAGE ~30K.  WHEN THE HEADLIGHTS ARE SET TO \"AUTO\", THEY WILL RANDOMLY TURN OFF, USUALLY WHEN I ACTIVATE A TURN SIGNAL. IT HAPPENS AT ALL SPEEDS, ON ALL TYPES OF ROAD, MOST OFTEN WHEN I'M TURNING.   I'VE HAD SEVERAL 'CLOSE CALLS' AT NIGHT.  OBVIOUSLY, IF THE LIGHTS TURN OFF UNEXPECTEDLY, NOT ONLY CAN I NOT SEE MY PATH FORWARD, BUT OTHERS CAN'T SEE ME EITHER.  THIS IS SERIOUS ISSUE, WELL KNOWN TO KIA AND SHOULD BE SUBJECT TO A RECALL BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED.  IT HAS HAPPENED NUMEROUS TIMES, MOST RECENTLY ON THE DATE SHOWN BELOW.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11329595,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2018","dateComplaintFiled":"06/18/2020","vin":"5XYPK4A50HG","components":"EXTERIOR LIGHTING","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING WITH THE AUTO HEADLIGHT FUNCTION ACTIVATED, THE HEADLIGHTS BECAME INOPERABLE. THE CONTACT STATED THAT THE HEADLIGHTS INDEPENDENTLY ACTIVATED ON SEVERAL OCCASIONS WHICH CAUSED THE BATTERY TO DRAIN WHILE THE VEHICLE WAS TURNED OFF. AIR PORT KIA (3325 WESTVIEW DR, NAPLES, FL 34104, (239)732-8910) WAS CONTACTED HOWEVER, THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11326740,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2020","dateComplaintFiled":"06/01/2020","vin":"5XYPG4A36HG","components":"STEERING","summary":"PURCHASED WITH ABOUT 17,000 MILES. ON WAY HOME FROM DEALER (70 MPH FLAT, MOSTLY STRAIGHT HIGHWAY) I NOTICED THAT THE STEERING WHEEL SEEMED TO GET STUCK WHEN IT HADN'T BEEN ADJUSTED FOR SEVERAL SECONDS, ALMOST AS IF THE POWER STEERING WOULD TURN OFF. AFTER USING QUITE A BIT OF FORCE TO TURN THE WHEEL, THE POWER STEERING SEEMED LIKE IT WOULD WAKE UP AGAIN, CAUSING ME TO OVER-CORRECT. AFTER I BECAME FAMILIAR WITH THE ISSUE ON THE HIGHWAY, I NOTICED IT WOULD ALSO HAPPEN AT SLOWER SPEEDS.     THE DEALER SAID THEY ARE FAMILIAR WITH THE ISSUE AND ARE DOING A SERIES OF SOFTWARE UPDATES THAT THEY SAID WILL CORRECT THIS ISSUE. THEY ARE NOT REPLACING ANY EQUIPMENT.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11326563,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/29/2020","dateComplaintFiled":"05/29/2020","vin":"5XYPKDA51HG","components":"SERVICE BRAKES","summary":"THERE WERE A HANDFUL OCCASIONS WHERE THE EPB LIGHT WOULD COME ON, AND THE EMERGENCY BRAKE WOULD LOCK UP, WHICH RESULTED IN ME NOT BEING ABLE TO MOVE. THE FIRST TIME, I GAVE UP TRYING TO GET IT TO MOVE. LATER, MY HUSBAND TRIED, AND IT WAS BACK TO NORMAL. WE RESEARCHED IT, AND THE NEXT FEW TIMES IT HAPPENED, WE THOUGHT WE WERE JUST DOING SOMETHING WRONG. WE WOULD TRY A FEW DIFFERENT \"TRICKS\" (LIKE MAKING SURE YOU HAD YOUR SEAT BELT ON), AND, EVENTUALLY, IT WOULD WORK! NOT TODAY!! I WENT TO SOMEONE'S HOUSE TO PICK UP SOMETHING I HAD ORDERED FROM THEM. WHEN I GOT THERE, I ENGAGED THE PARKING BRAKE AND TURNED THE VEHICLE OFF, LIKE NORMAL. I HEARD THIS SOUND THAT SOUNDED LIKE A SAW. I THOUGHT IT WAS MY CAR, BUT AFTER I GOT OUT OF THE CAR, AND I STILL HEARD THE SOUND, I FIGURED IT WAS ACTUALLY A NEIGHBOR WORKING WITH A SAW. WHEN I WENT TO LEAVE, AND MY CAR'S EPB LIGHT WAS ON, AND I WAS FIRMLY LOCKED IN PLACE, I REALIZED THAT IT WAS NOT A SAW I HEARD. THE SOUND,  WAS IN FACT, COMING FROM MY VEHICLE'S BRAKE SYSTEM. WE TRIED ANYTHING AND EVERYTHING! WE RESEARCHED WHAT OTHER PEOPLE HAVE DONE WHEN THIS HAPPENED TO THEM. WE TRIED EVERYTHING! THE WHOLE ORDEAL HAD US STUCK FOR OVER 3 HOURS WHILE WE WAITED FOR THE TOW TRUCK. CURRENTLY, IT'S SITTING AT THE KIA DEALERSHIP WAITING FOR A TECH TO LOOK AT. SO, I DON'T KNOW WHAT THE FINAL CONCLUSION IS. AND, OF COURSE, THE WARRANTY ENDS AT 60,000 MILES, AND MINE HAS ABOUT 63,000 MILES!!! I FEEL LIKE THIS HAS HAPPENED THE MAJORITY OF THE TIME ON A DRIVEWAY WITH A SLIGHT INCLINE. I'M NOT SURE IF THIS IS JUST A COINCIDENCE OR NOT. ESPECIALLY SINCE IT HAPPENED AT LEAST ONCE IN A LEVEL GROCERY STORE PARKING LOT.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11323344,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2020","dateComplaintFiled":"05/05/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"WE CHANGE OUR OWN OIL, AND, NOTICED AT APPROX. 5,000 MILES AFTER OIL CHANGE, OIL WAS DOWN APPROX. 2.5-3 QUARTS.  CHANGED OIL AGAIN, 1,000 MILES LATER, OIL DOWN 1.5-2 QUARTS.  TOOK TO KIA DEALER, THEY CHANGED OIL AGAIN, STARTED OIL CONSUMPTION TEST.  AFTER THIS, DROVE HOME, WENT TO RUNSOME ERRANDS, ENGINE LIGHTS STARTS FLASHING, COULDN?T GET MORE THAN 45-50 MPH OUT OF IT.  HAD IT TOWED TO KIA DEALER, THEY DONE REPROGRAMMING OF ECM.  NOT EVEN 100 MILES LATER, WAS ON HIGHWAY, DROPPED TO 45 MPH AGAIN, WITH SEMI TRUCK BEHIND US.  WAS NOT FAR FROM DEALER, SO, DROVE IT THERE.  HAS BEEN THERE SINCE 3/23/20.  KIA ALLEGEDLY CAN?T GET TECH THERE DUE TO PANDEMIC, BUT, ISN?T THERE TELECOMMUNICATIONS TECH WORK THAT COULD BE DONE?  AS RENTALS HAVE TO BE RENEWED EVERY 30 DAYS DUE TO INSURANCE REGULATIONS, DEALER ALREADY PAID APPROX. $1300 ON FIRST RENTAL VEHICLE, NOW IN SECOND RENTAL.  WHICH IS GOING TO COST MORE, RENTAL OR REPAIRS/REPLACEMENT?  IS KIA CORP. TRYING TO BANKRUPT THEIR DEALERS BY DOING THIS PRACTICE?  THIS VEHICLE IS UNDER A ?CERTIFIED PRE-OWNED? WARRANTY, AS WELL AS, AN EXTENDED WARRANTY AS WELL.  DEALER ALSO FRUSTRATED KIA CORP. KEEPS PUTTING THEM OFF AS WELL, WITH 4 VEHICLES SITTING ON THEIR LOT, WAITING. FOR TECH AS WELL.  I JUST WONDER NATIONWIDE, HOW MANY DEALERS ARE HAVING SAME ISSUES, AND HOW MANY OTHER OWNERS/VEHICLES ARE AFFECTED?  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11322791,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2020","dateComplaintFiled":"04/30/2020","vin":"5XYPH4A55HG","components":"STEERING","summary":"I PURCHASED I USED 2017 KIA SORENTO FWD IN SEPTEMBER OF 2019. THE VEHICLE IS GREAT EXCEPT THE MORE I DROVE IT, THE MORE I NOTICED THE STEERING WAS VERY SENSITIVE. IT HAS A STICK JUST AT THE TOP AS WELL. I FEEL THAT THIS CAN CAUSE A SAFETY ISSUE ESPECIALLY WHEN TAKING CURVES AS THE NEED TO CONSTANTLY ADJUST FEELS NECESSARY OR COULD CAUSE ON OVER CORRECTION WHILE DRIVING. THE MORE RESEARCH I DID, I HAVE FOUND MANY PEOPLE TO HAVE THIS SAME ISSUE WITH NO RECALL. IT IS AN ELECTRONIC PROBLEM IN THE STEERING COLUMN. I FEEL THAT KIA NEEDS TO ADDRESS THIS ISSUE. THE PROBLEM WITH JUST HAVING THE STEERING COLUMN REPLACED IS THAT IT'S GOING TO BE THE SAME PART. THE NEED TO DESIGN A NEW ONE FOR SAFETY REASONS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11322257,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2020","dateComplaintFiled":"04/26/2020","vin":"5XYPH4A16HG","components":"AIR BAGS","summary":"THE AIR BAG LIGHT WAS STAYING ON SO I TOOK THE VEHICLE TO DEALER. THE DIAGNOSED IT AS THE PASSENGER SEAT AIR BAG WAS DEFECTIVE. IT WILL COST ME ALMOST $800 TO REPAIR. SHOULD THIS BE A MANUFACTURER ISSUE AND BE REPLACED AT NO COST? IF I DON'T REPAIR IT, IT COULD BE DANGEROUS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11321762,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"04/21/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"TEST 5 - OIL CONSUMPTION - MILEAGE 61,719 (DOWN 1 QUART AT 1030 MILES AFTER MAR 09 2020   WORK ORDER)  WE HAD TO REMOVE THE OIL DIPSTICK SEAL MORNING OF 4/19/2020,   MY HUSBAND HAD A MEDICAL EMERGENCY AND I DID NOT WANT THE ENGINE TO SEIZE UP,   CATCH FIRE, AS THE GAINESVILLE, GA KIA DEALERSHIP  TOLD US IT WOULD DO IF THE ENGINE   RAN OUT OF OIL.  THE DEALERSHIP DOES NOT APPROVE OF REMOVING THE SEAL,   THEY TAKE OIL CONSUMPTION 'PROTOCOL' OVER THE CORONAVIRUS PROTOCOL.    I DID NOT CANCEL THE OIL CONSUMPTION TESTING, I WILL CONTINUE TO REPORT OIL CONSUMPTION   EVERY 1000 MILES.  KIA MOTORS USA HAS 4 CONSECUTIVE TESTS, ALL 4 TESTS PROVE   OIL DOWN 1-2 QUARTS EVERY 1000 MILES.  THIS VEHICLE IS GARAGED, GARAGE IS ATTACHED   TO HOME, IF CATCHES FIRE IT COULD CAUSE INJURIES OR DEATHS.  IT'S A 2 FAMILY DUPLEX.   NHTSA - HELP, PLEASE HELP !!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11321636,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"04/20/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"TEST#5 - EXCESSIVE OIL CONSUMPTION TESTING.  MILEAGE 61,719 - DOWN 1 QUART OF OIL AT 1030 MILES (FROM MAR. 09 2020 WORK ORDER.)  WE HAD TO REMOVE THE ZIP TIE MORNING OF 4/19/2020 IN ORDER TO CHECK OIL CONSUMPTION.   MY HUSBAND HAD A MEDICAL EMERGENCY AND I DID NOT WANT TO BE STRANDED IN CASE THE ENGINE SEIZED UP, CAUGHT FIRE, AS THE DEALERSHIP SERVICE MANAGER TOLD US IT WILL DO IF NO OIL IN ENGINE.  THE KIA DEALERSHIP IN GAINESVILLE, GA DOES NOT APPROVE OF REMOVING SEAL, THE OIL TESTING HAS A   'PROTOCOL'. THE OIL TESTING PROTOCOL IS MORE IMPORTANT TO THEM THEN THE CORONAVIRUS PROTOCOL.  I DID NOT CANCEL MY OIL CONSUMPTION TESTING, I WILL CONTINUE TO MONITOR ENGINE OIL EVERY 1000 MILES AND REPORT OIL CONSUMPTION.  KIA MOTORS KNOWS OF THE FOUR CONSECUTIVE TESTS THAT THE DEALERSHIP DID, OIL CONSUMPTION DOWN 1-2 QUARTS EVERY 1000 MILES.  THIS VEHICLE IS GARAGED, GARAGE ATTACHED TO HOME, IF VEHICLE CATCHES FIRE, THERE MAY BE SERIOUS INJURIES OR DEATHS.  IT'S A 2 FAMILY DUPLEX.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11321641,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"04/20/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"TEST# 5 - OIL CONSUMPTION - MILEAGE 61,719 (DOWN 1 QUART AT 1030 MILES AFTER MAR 09 2020 WORK ORDER)  WE HAD TO REMOVE THE OIL DIPSTICK SEAL MORNING OF 4/19/2020, MY HUSBAND HAD A MEDICAL EMERGENCY AND I DID NOT WANT THE ENGINE TO SEIZE UP, CATCH FIRE, AS THE GAINESVILLE, GA KIA DEALERSHIP SERVICE MANAGER TOLD US IT WOULD DO IF THE ENGINE RAN OUT OF OIL.  THE DEALERSHIP DOES NOT APPROVE OF REMOVING THE SEAL, THEY TAKE OIL CONSUMPTION 'PROTOCOL' OVER THE CORONAVIRUS PROTOCOL.  I DID NOT CANCEL THE OIL CONSUMPTION TESTING, I WILL CONTINUE TO REPORT OIL CONSUMPTION EVERY 1000 MILES.  KIA MOTORS USA HAS 4 CONSECUTIVE TESTS, ALL 4 TESTS PROVE OIL DOWN 1-2 QUARTS EVERY 1000 MILES.  THIS VEHICLE IS GARAGED, GARAGE IS ATTACHED TO HOME, IF CATCHES FIRE IT COULD CAUSE INJURIES OR DEATHS.  IT'S A 2 FAMILY DUPLEX.  NHTSA - HELP, PLEASE HELP !!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11321642,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"04/20/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"TEST 5 - OIL CONSUMPTION - MILEAGE 61,719 (DOWN 1 QUART AT 1030 MILES AFTER MAR 09 2020 WORK ORDER)  WE HAD TO REMOVE THE OIL DIPSTICK SEAL MORNING OF 4/19/2020, MY HUSBAND HAD A MEDICAL EMERGENCY AND I DID NOT WANT THE ENGINE TO SEIZE UP, CATCH FIRE, AS THE GAINESVILLE, GA KIA DEALERSHIP TOLD US IT WOULD DO IF THE ENGINE RAN OUT OF OIL.  THE DEALERSHIP DOES NOT APPROVE OF REMOVING THE SEAL, THEY TAKE OIL CONSUMPTION 'PROTOCOL' OVER THE CORONAVIRUS PROTOCOL.  I DID NOT CANCEL THE OIL CONSUMPTION TESTING, I WILL CONTINUE TO REPORT OIL CONSUMPTION EVERY 1000 MILES.  KIA MOTORS USA HAS 4 CONSECUTIVE TESTS, ALL 4 TESTS PROVE OIL DOWN 1-2 QUARTS EVERY 1000 MILES.  THIS VEHICLE IS GARAGED, GARAGE IS ATTACHED TO HOME, IF CATCHES FIRE IT COULD CAUSE INJURIES OR DEATHS.  IT'S A 2 FAMILY DUPLEX. NHTSA - HELP, PLEASE HELP !!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11321094,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2019","dateComplaintFiled":"04/14/2020","vin":"5XYPGDA53HG","components":"STEERING","summary":"STEERING BECOMES NOTCHY WHEN GOING STRAIGHT.  AT HIGHWAY SPEEDS AND AROUND TOWN.  PROBLEM IS OCCASIONAL, MAYBE ONCE A WEEK, BUT IS VERY DISTRESSING WHEN IT HAPPENS.  THE CAR STARTS TO WANDER TO ONE SIDE OR THE OTHER AND WHEN I TRY TO SMOOTHLY CORRECT,  THE STEERING WHEEL FEELS 'STUCK'.  WITH A LITTLE EFFORT, IT RELEASES AND OVER CORRECTS.  NOW I'M HEADING OFF THE OTHER SIDE OF THE ROAD. EFFORT - OVER CORRECT - EFFORT - OVERCORRECT AND SO ON.  NOT SURE IF THIS IS RELATED, BUT WHEN TURNING CORNERS IN TOWN, THE FRONT END SEEMS TO JUMP SEVERAL TIMES WHEN GASSING OUT OF THE TURN - MOST NOTABLE WHEN GOING UPHILL AND ON RIGHT TURNS.  SOMETIMES CAN FEEL THE JUMP ( OR MAYBE A SLIP ) WHEN ACCELERATING STRAIGHT FROM A STOP.  FEELS LIKE SOMETHING BINDING IN THE FRONT - LIKE IF YOU DRIVE A 4WD TRUCK ON DRY PAVEMENT WITH THE FRONT AXLE ENGAGED.  CAR ONLY HAS 41,000 MI ON IT AND HAS BEEN DOING BOTH FOR OVER A YEAR.  HAVE APPT TOMORROW AT KIA DEALER,  BUT NOT TOO CONFIDENT THEY WILL BE ABLE TO REPLICATE THE NOTCHY STEERING, BUT SHOULD BE ABLE TO FEEL THE FRONT END JUMP.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11320799,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2020","dateComplaintFiled":"04/10/2020","vin":"5XYPG4A39HG","components":"ENGINE","summary":"I GO THE CAR 2018,I HAD THE CAR FOR 13MONTHS,2019 I GOT MY OIL CHANGE IN YORK KAI, PA. THE CAR HAD A RECALL ON IT: KIA INSTALLED A 21513 23001 GASKET- OIL PLUG, 26300 35504 FILTER ASSY - ENGINE O. NOW 12MOS. LATER I NEED A NEW ENGINE,I HAD 2 DIAG>DONE AND BOTH PLACE SAID I NEED A NEW ENGINE, THE 4RING FAULTY.I FEEL LIKE KNOW ONE IS TRYING TO HELP ME TO REPLACE THIS ENGINE.I NEED HELP,NOT FAIR TO ME 2017 CAR NEW A NEW ENGINE,I ONLY HAD IT FOR 13MOS.THE CAR SHAKES WHEN I STOP,IT SLOWS DOWN WHEN DRIVING.THANK YOU FOR TAKING THE TIME TO READ MY LETTER. I HOPE I CAN GET SOME HELP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11320265,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"04/05/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"I HAVE BEEN TRYING TO GET THE KIA DEALERSHIP IN GAINESVILLE, GA TO POSTPONE THE OIL CONSUMPTION TESTING DUE TO THE CORONAVIRUS CONCERNS MY HUSBAND AND I HAVE.  THE MANAGER OF THE DEALERSHIP SAID THAT THE OIL CONSUMPTION TESTING HAS A PROTOCOL, THE TESTING CANNOT BE CANCELLED.  I KEEP TELLING EVERYONE, THE DEALERSHIP, KIA MOTORS, THAT I DID NOT SAY TO CANCEL THE TESTING, JUST TO POSTPONE IT.  THE SAME AS THE UNITED STATES SUPREME COURT DID, THEY PUT THEIR WORK ON HOLD DUE TO CONCERNS OF THE CORONAVIRUS CONCERNS.  I CANNOT CHECK MY OIL CONSUMPTION BECAUSE THE OIL DIPSTICK IS SEALED, IF I REMOVE IT THE MANAGER OF THE DEALERSHIP SAID I WOULD VOID MY WARRANTY AND IT WOULD BE MY RESPONSIBILITY, MY LIABILITY IF SOMETHING GOES WRONG.  THIS DEALERSHIP PUT THE SEAL ON THE DIPSTICK, THIS DEALERSHIP NEEDS TO REMOVE IT.  I WILL CONTINUE THE TESTING AFTER THE CORONAVIRUS CONCERNS ARE OVER.  THE DEALERSHIP NOR KIA MOTORS WILL AUTHORIZE ME IN WRITING THAT IT IS OKAY FOR ME TO HAVE THE SEAL ON THE OIL DIPSTICK REMOVED AND THAT I WILL NOT VOID MY WARRANTY.   NHSTA PLEASE HELP ME !!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11317197,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"03/10/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"WE RETURNED TO KIA DEALERSHIP 3/9/2020.  WE WERE LOW ON OIL AGAIN.  THIS WAS AFTER THEY TOLD US THIS ON OUR PREVIOUS VISIT 2/7/2020 IT WAS OUR LAST OIL CONSUMPTION TESTING.  KIA DID A FULL OIL AND FILTER CHANGE AT 60,689 MILES.  THEY STARTED ANOTHER 1000 MILE 'OIL CONSUMPTION TEST' AND SEALED THE DIPSTICK, SECURED IT WITH A PLASTIC STRAP ATTACHED TO THE MANIFOLD, WHICH THE MANIFOLD GETS EXTREMELY HOT AND COULD CAUSE THE STRAP TO MELT AND OR CAUSE A FIRE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11316801,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2020","dateComplaintFiled":"03/07/2020","vin":"5XYPG4A36HG","components":"ELECTRICAL SYSTEM","summary":"I WAS DRIVING MY 2017 KIA SORENTO ON THE INTERSTATE IN STOP AND GO TRAFFIC.  WHILE STOPPED, THE ENGINE STARTED SHAKING AND CAR LOST POWER.  I WAS ABLE TO PULL OVER TO THE SHOULDER.  I HAD THE VEHICLE TOWED TO THE REPAIR SHOP.  I WAS TOLD THAT MY WIRING HARNESS HAD MELTED TOGETHER AND NEEDED TO BE REPLACED. THIS MAY HAVE LEAD TO A FIRE IF NOT CAUGHT IN TIME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11316628,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"02/07/2020","dateComplaintFiled":"03/06/2020","vin":"5XYPGDA57HG","components":"SERVICE BRAKES, HYDRAULIC","summary":"MY DAD 74 YEARS OLD HAD AN ACCIDENT LAST MONTH WHILE HE WAS DRIVING THIS CAR ON I90 HIGHWAY.HE TOLD ME THAT A CAR HIT FROM BEHIND OF HIM WHILE HE WAS SLOWING DOWN DUE TO TRAFFIC AND HIS FOOT WAS ON BREAK PEDAL TO SLOW DOWN. WHEN HE GOT HIT FROM BEHIND, HE PUSHED BREAK HARD SO HE WOULDN'T HIT A CAR IN FROM OF HIM BUT BREAK PEDAL AND GAS PEDAL PUSHED TOGETHER AND HE COULD NOT STOP ON TIME AND HIT A CAR IN FRONT OF HIM. I HAVE CONFIRMED LATER WITH KIA DEALER IF THE LOCATION OF BREAK PEDAL AND GAS PEDAL LOCATION WAS CORRECT AND THEY TOLD ME IT CAN NOT BE ADJUST SO IT CAN PREVENT THOSE TWO PEDALS PUSHED TOGETHER WHEN YOU HIT THE BREAK.MY DAD IS VERY SCARE TO DRIVE THAT KNOWING THE CAR CAN PUSH BREAK AND GAS PEDAL TOGETHER WHEN YOU NEED TO STOP. I HAVE CHECKED MY SELF IT COULD HAPPEN VERY EASY AND VERY DANGEROUS TO DRIVE. I HAVE CONTACT KIA FOR HELP BUT THEY JUST TOLD ME IT IS WAY IT IS AND ASK ME TO FILE COMPLAINTS WITH YOU.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11316079,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2019","dateComplaintFiled":"03/04/2020","vin":"5XYPG4A37HG","components":"ENGINE","summary":"TL*  THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN ABNORMAL TICKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST PALM BEACH LOCATED AT (735 S. MILITARY TRL, WEST PALM BEACH, FL 33415), WHERE THE ENGINE WAS REPLACED. ABOUT SIX MONTHS LATER, THE VEHICLE STALLED AND LOST POWER AND WAS TAKEN BACK TO THE DEALER. THE DEALER REPLACED THE WIRING HARNESS. THE FAILURE RECURRED AND THE SAME DEALER REPLACED THE KNOCK SENSOR. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO KEPT THE VEHICLE FOR A COUPLES OF WEEKS AND WAS UNABLE TO REPAIR THE FAILURE. THE BETTER BUSINESS BUREAU TOLD THE CONTACT THAT AS A SECOND OWNER, THE VEHICLE DID NOT QUALIFY FOR A LEMON LAW PROTECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11311225,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2019","dateComplaintFiled":"02/24/2020","vin":"5XYPH4A50HG","components":"UNKNOWN OR OTHER","summary":"WE WERE DRIVING ON THE HIGHWAY FROM NC TO VA AND THE SUNROOF EXPLODED. WE PULLED OVER BECAUSE WE WERE UNSURE WHAT CAUSE SUCH A LOUD NOISE ONLY TO SEE THE SUNROOF SHATTERED. IT WAS CLEAR NOTHING HAD CAUSED IT AND IT JUST EXPLODED ON ITS OWN. WE IMMEDIATELY TOOK PICTURES, CONTACTED KIA AND FILED OUR CLAIM WITH THEM. THEY'VE FINALLY COME BACK SAYING THAT SINCE THEY CAN'T ASCERTAIN THE CAUSE OF THE DAMAGE TO THE SUNROOF THEY'RE CAN'T TAKE RESPONSIBILITY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11310504,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2019","dateComplaintFiled":"02/21/2020","vin":"5XYPG4A37HG","components":"STEERING","summary":"DRIVING DOWN THE HIGHWAY THE STEERING WILL LOCK UP AND THEN YOU HAVE TO PULL IT BACK AND THEN IT WANTS TO GO THE OTHER WAY. HAVE TO FIGHT IT BAD WHEN IT'S WARN OR HOT OUTSIDE. HAVE REPORTED IT TO MY DEALER SHOP AND NOTHING HAS BEEN DONE BECAUSE THERE NO RECALL. COULD CASE ACCIDENT THEN WHO IS AT FAULT. KIA!!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11308938,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2020","dateComplaintFiled":"02/13/2020","vin":"5XYPGDA30HG","components":"STEERING","summary":"I BOUGHT THIS CAR A FEW WEEKS AGO, AND WHEN I TEST DROVE IT, I DID NOT FEEL WHAT I FEEL ALMOST ON A DAILY BASIS NOW. IT HAPPENS MORE SO WHEN GOING 40 MPH OR MORE AND CAN FEEL IT ON THE STRAIGHTAWAYS. THE STEERING WHEEL FEELS LIKE IT GETS LOCKED OR STUCK AND IT TAKES MORE FORCE TO STRAIGHTEN THE CAR OUT. I CAN NEVER GET THE CAR TO GO PERFECTLY STRAIGHT AS IT VEERS TO ONE SIDE OF THE LINE AND WHEN I TRY TO CORRECT IT, THE STICKINESS ALLOWS FOR IT TO OVER CORRECT WHICH CAUSES ME TO VEER TO THE OTHER SIDE. I AM CONSTANTLY TRYING TO KEEP MY CAR GOING STRAIGHT AND IT'S A STRUGGLE AND FRUSTRATING AND I FEEL LIKE I CAN NEVER HAVE JUST 1 HAND ON THE WHEEL. WE BOUGHT THIS CAR FOR THE 3 ROW SEATING AND LIKING TO TRAVEL WITH FAMILY AND A NEW BABY ON THE WAY. I FEEL LIKE THIS IS VERY UNSAFE AND NEEDS TO BE LOOKED AT BUT WHEN TAKEN TO THE DEALER ALL WE GET BACK IS \"CANNOT REPLICATE CUSTOMER COMPLAINT.\" SOME DAYS ARE BETTER THAN OTHERS, LIKE IT ENGAGES AND DISENGAGES. I HAVE HAD MY HUSBAND, MOM, DAD, AND MECHANIC FROM CARMAX ALL FEEL THE SAME THING AS I DO, SO I KNOW IT IS NOT JUST IN MY HEAD (AS I THOUGHT BEFORE WHEN I GOT IT BACK FROM KIA).","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11309090,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2020","dateComplaintFiled":"02/13/2020","vin":"5XYPDGA50HG","components":"EXTERIOR LIGHTING","summary":"2 PROBLEMS:   1. OVER THE LAST SEVERAL MONTHS THE LIGHTS WILL TURN OFF WHEN DRIVING AT NIGHT IN THE AUTO POSITION. IT DOESN'T MATTER IF IT'S A LIGHTED STREET OR DARK ROAD. THIS IS VERY DANGEROUS. IT HAS HAPPENED AT LEAST 7 TIMES.  2. NOW THE THE EXTERIOR LIGHTS RANDOMLY TURN ON MINUTES TO HOURS AFTER THE CAR IS OFF WHEN LIGHTS ARE IN THE AUTO POSITION. THIS HAPPENED THREE TIMES IN THE LAST 4 DAYS.   THE VEHICLE IS NOW AT THE DEALER BUT SO FAR THEY HAVE NOT FOUND ANYTHING.    THE DATE IS THE MOST RECENT THAT THE LIGHTS TURNED ON.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11308800,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2020","dateComplaintFiled":"02/12/2020","vin":"5XYPHDA5XHG","components":"ENGINE","summary":"THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING.  I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR.  IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT.  I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED \"MILKY\".  WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED.  WE TOWED IT TO KIA.  KIA TELLS US THAT BECAUSE THE OIL IS \"\"MURKY\" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR).  WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11307993,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"02/09/2020","vin":"5XYPG4A32HG","components":"ENGINE","summary":"FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS.  HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE.  THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN.  THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11307118,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2020","dateComplaintFiled":"02/04/2020","vin":"5XYPK4A55HG","components":"STEERING","summary":"I LOST POWER STEERING THREE TIMES.  THE POWER STEERING LIGHT WENT ON EACH TIME.  ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER.  IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA.  IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING.  NINE DAYS LATER ON 1/27,  IT WENT OUT AGAIN IN CAMBRIA, CA.  THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE.  THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING.  I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM.  THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST.  I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN.   I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO.  THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC.  MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED,  NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR.  ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME.  I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND.  THERE ARE OTHER COMPLAINTS FOR THE SAME REASON.   I TRULY FELT UNSAFE.  DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE.  THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT.  I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY.  I ALSO HAVE A KIA CUSTOMER CARE CASE NO;  13527008","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11302323,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2019","dateComplaintFiled":"01/27/2020","vin":"5XYPGDA58HG","components":"STEERING","summary":"AROUND 32,000 MILES THE CAR BEGAN TO DEVELOP A STICKY, NOTCHED FEELING IN THE STEERING PARTICULARLY WHILE ON THE HIGHWAY.  IT SEEMS TO HAPPEN MOST OFTEN AFTER THE CAR HAS REMAINED GOING STRAIGHT FOR A PERIOD OF TIME, WITH NO NEED FOR STEERING ADJUSTMENT.  THEN SUDDENLY ADJUSTMENT BECOMES JERKY.  SOMETIMES THE WHEEL FEELS STICKY AT THE ONSET OF MOVING IT, REQUIRING MORE FORCE, WHICH LEADS TO TOO MUCH LANE SHIFT, OTHER TIMES IT MOVES FREELY JUST A LITTLE, BUT THE CAR DOESN'T MOVE UNTIL THE WHEEL AGAIN BECOMES STICKY AND MOVING IT RESULTS IN OVERCOMPENSATION.  IT'S DIFFICULT TO DESCRIBE, IT FEELS ALMOST LIKE YOU ARE DRIVING IN A RUT AND CAN'T AT FIRST GET OUT OF IT WITH JUST THE NORMAL AMOUNT OF STEERING USUALLY REQUIRED TO MOVE THE VEHICLE AND SO HAVE TO TURN THE WHEEL HARDER, EXCEPT YOU ARE NOT IN A RUT.  THE OVERCOMPENSATION IS PARTICULAR WORRISOME ON SNOWY AND ICY HIGHWAYS WHERE A SUDDEN SHIFT CAN LEAD TO A SLIDE. IT'S POSSIBLE THE PROBLEM IS HAPPENING AROUND TOWN AS WELL, BUT BECAUSE THE ROADS ARE CURVY AND I'M MAKING TURNS, I'M ALREADY MAKING LARGE STEERING WHEEL ADJUSTMENTS SO IT'S LESS NOTICEABLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11301483,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"01/23/2020","vin":"5XYPG4A32HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING.  I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES,  IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE.  HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL.  THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES.  THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE.  THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE.  SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11300709,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/19/2020","dateComplaintFiled":"01/21/2020","vin":"5XYPHDA56HG","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11300029,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2020","dateComplaintFiled":"01/17/2020","vin":"5XYPGDA52HG","components":"EXTERIOR LIGHTING","summary":"HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11298294,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2019","dateComplaintFiled":"01/09/2020","vin":"5XYPHDA55HG","components":"STEERING","summary":"INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING.  WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11297150,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2020","dateComplaintFiled":"01/04/2020","vin":"5XYPK4A5XHG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL TURN OFF AND ON USUALLY LAST 10 TO 15 SECONDS, DOES THIS AT ALL SPEEDS AND AND ALL ROADS. WILL CAUSE YOU TO LOOSE SIGHT OF ROAD ON NON LIT ROADS. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST FEW MONTHS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11292186,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"12/30/2019","vin":"5XYPG4A32HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES.  SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS.  SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA.  I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES.  TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP.  OIL WAS DOWN 1 QT. AFTER 1055 MILES.  IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL.  HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN.  I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER?  THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE.  MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS.  SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM.  HE JUST SAID KIA IS LOOKING INTO IT.  HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER.  THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS.  NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK.  HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11291731,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2019","dateComplaintFiled":"12/28/2019","vin":"5XYPGDA53HG","components":"STEERING","summary":"THE TRUCK STEERING STICKS AT HIGHWAY SPEEDS.  IT RESISTS MOVING THEN LETS GO ALL AT ONCE.  THIS CAUSES OVER CORRECTION FORCING THE TRUCK TO WANDER SIDE TO SIDE IN THE LANE.  I'VE HAD IT BACK TO THE DEALER TWICE WITH NO SOLUTION.  IT'S AN IRRITATION AT BEST AND UNSAFE AT WORST.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11291425,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/16/2019","dateComplaintFiled":"12/27/2019","vin":"5XYPGDA51HG","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)","summary":"1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. \"CRUISE\" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY.  LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK.  ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE \"NORMALLY\". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, \"P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE\" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT.  MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR.    REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11291557,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2019","dateComplaintFiled":"12/27/2019","vin":"5XYPG4A30HG","components":"FUEL SYSTEM, GASOLINE,ENGINE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11290899,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2019","dateComplaintFiled":"12/23/2019","vin":"5XYPKDA51HG","components":"ENGINE","summary":"DECEMBER 19,2019 OUR 2017 KIA SORRENTO WITH 37K MILES ON IT WOULD NOT START. THE TEMPERATURE WAS BELOW ZERO AND THOUGHT THAT HAS SOMETHING TO DO WITH IT.  INITIALLY THE CAR TRIED TURNING OVER BUT AFTER A FEW ATTEMPTS, IT STOPPED DOING ANYTHING. WE WORKED THROUGH A NUMBER OF PROBLEM SOLVING STEPS AND AFTER A WHILE CALLED ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO THE KIA DEALERSHIP WHERE WE LEASED IT FROM.      ON DECEMBER 23, WE CALLED FOR A STATUS AND WERE TOLD THE ENGINE IS SEIZED. THE SERVICE DEPARTMENT SAID THE OIL DRAINED WAS BLACK AND SLUDGE. THEY WENT ON TO SAY WE DID NOT CHANGE THE OIL AND WILL BE RESPONSIBLE FOR A NEW ENGINE AND LABOR.      THE OIL WAS CHANGED ON TIME AS THE KIA REMINDS YOU OF THE SERVICE. THERE WAS NO NOTICE OR INDICATION THAT THERE WAS AN ISSUE, JUST SEIZED. AT APPROXIMATELY 20,000 MILES ON THE CAR, THE TRANSMISSION BLEW AND NEEDED THAT REPAIRED AS WELL.     SEEING OTHERS DESCRIBE A SIMILAR ISSUE MAKES ME THINK THIS IS A DESIGN FLAW. KIA SHOULD MAKE THIS A RECALL AND PROVIDE RESTITUTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11288102,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2019","dateComplaintFiled":"12/10/2019","vin":"5XYPK4A51HG","components":"EXTERIOR LIGHTING","summary":"HEADLIGHTS TURNED OFF WHILE I WAS DRIVING ON THE FREEWAY TWICE THIS WEEK. THE FIRST TIME IT HAPPENED I GOT THEM BACK ON BY SWITCHING THEM OFF THEN BACK ON. THE SECOND TIME THEY WENT OFF FOR A FEW SECONDS AND CAME BACK ON WITHOUT ME DOING ANYTHING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11288268,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2019","dateComplaintFiled":"12/10/2019","vin":"5XYPG4A32HG","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"ON OCTOBER 10 2019 MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN OUR 2017 KIA SORENTO AND BEFORE SHE  COULD GET OUT OF THE NEIGHBORHOOD THE CAR STARTED TO JERK UNCONTROLLABLY AND LOST ALL ACCELERATION BEFORE IT CUT OFF. SHE THEN TRIED TO RESTART THE CAR SEVERAL TIME BUT WAS UNSUCCESSFULLY IT IT STARTING BACK UP BEFORE IT STALLED OUT. AFTER THE CAR WAS LEFT ALONE FOR A WHILE I WENT OUT TO THE CAR AND IT STARTED BACK UP AND SEEMED LIKE IT DROVE FINE. WE DID NOT TAKE IT TO THE DEALERSHIP THAT TIME. AFTER THAT MY WIFE SAID THAT SHE FELT THE VEHICLE WAS NOT DRIVING LIKE IT SHOULD. SHE SAID THAT YOU BASICALLY HAD TO FLOOR IT FOR IT TO GET UP TO CRUISING SPEED. APPROXIMATELY 6 WEEKS LATER MY WIFE STARTED TO HAVE MORE PROBLEMS WITH THE VEHICLE. SHE STATED THAT THE ACCELERATION PROBLEM WAS VERY NOTICEABLE AND WAS SCARIED THAT IT WAS GOING TO STALL OUT AGAIN BEFORE SHE COULD GET HOME THAT DAY. SHE WAS ABLE TO GET HOME SAFE THAT TIME. LATER ON THAT DAY SHE HAD TO GO BACK OUT AND SHE SAID THAT IT STARTED UP FINE AND DROVE FINE UNTIL WITH OUT WARNING IT JUST SHUT OFF WHILE SHE WAS DRIVING IN THE MIDDLE OF BUSINESS INTERSECTION. THE CAR STARTED UP JUST FINE ONCE IT SHUT OFF AND MY WIFE DROVE IT TO A NEARBY PARKING LOT WHERE IT SAT UNTIL IT WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP HAS HAD THE VEHICLE ABOUT 3 WEEKS NOW AND ARE UNABLE REPLICATE THE PROBLEM. THE DEALERSHIP SAID THAT THEY HAVE DONE EVERYTHING POSSIBLE TO SEE IF THERE WAS A PROBLEM WITH THE CAR. SINCE THEY CANNOT REPLICATE THE PROBLEM AND THERE IS NO CODES THEN THEY THINK THAT THE VEHICLE IS FINE. SIN E THE CAR CUT OFF ON MY WIFE TWICE IN SIX WEEKS SHE IS SCARED TO DRIVE THE CAR IN FEAR THAT IT WILL SHUT OFF ON HER AGAIN. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED BY KIA. I AM NOT THE ONLY ONE COMPLAINING ABOUT THIS PROBLEM WITH THIS CAR THIS COULD HAVE VERY EASILY RESULTED IN A MAJOR ACCIDENT","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11287804,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2019","dateComplaintFiled":"12/08/2019","vin":"5XYPG4A32HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"8/19/19 I HAD A SCHEDULED OIL / FILTER CHANGE AT DEALERSHIP,MILEAGE 50280.  10/11/19 I CHECKED MY OIL AND THERE WAS NO OIL ON THE OIL DIPSTICK. THERE WERE NO LEAKS, NO OIL ON GARAGE FLOOR, NO OIL WARNING LIGHT.  I BROUGHT IT TO THE DEALERSHIP SAME DAY, 10/11/19, I THOUGHT MAYBE THE TECH DID NOT PUT CORRECT AMOUNT OF OIL, I ONLY HAD AN ADDTL. 2700 MILES AND WAS NOT SCHEDULED FOR AN OIL CHANGE YET.  ONE OF THE TECHS PUT ABOUT 1 1/2 - 2 QUARTS OF OIL IN IT AND TOLD ME TO KEEP AN EYE ON IT.  SATURDAY, 12/07/19, IT HAPPENED AGAIN,NO OIL WAS SHOWING ON THE DIPSTICK.    I WAS GOING TO HAVE DEALERSHIP DO THE OIL CHANGE, I WAS CLOSE TO THE MILEAGE TO GET ONE, BUT NOT QUITE, BUT INSTEAD OF DEALERSHIP DOING OIL CHANGE, HE SAID TO BRING IT BACK MONDAY 12/09/19 TO HAVE A 'TECH LINE' OPENED.  I AM THE ORIGINAL OWNER OF THIS 2017 KIA SORENTO AND IT IS STILL UNDER WARRANTY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11286797,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2019","dateComplaintFiled":"12/04/2019","vin":"5XYPGDA30HG","components":"ENGINE","summary":"WAS DRIVING FROM WORK TO HOME. (APPROXIMATELY A 10 MILE TRIP.) THERE WAS NO INDICATION OF ENGINE TROUBLE OR ANY WARNING LIGHTS ON AT ALL.  ABOUT HALF WAY MY CAR BEGAN TO RUMBLE AND NOT SHIFT.  NOW AN ENGINE LIGHT INDICATES ALONG WITH AN OIL PRESSURE GAUGE.  AS I FIND A SAFE PLACE TO PULL OVER MY CAR SHUTS DOWN.  THERE WAS NO PRIOR INDICATION THAT MY CAR NEEDED OIL OR SERVICE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11281476,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2019","dateComplaintFiled":"11/21/2019","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"AFTER OIL CHANGE , WITHIN 1500MILES   MISSING 2 QUARTZ OF OIL. NOT NORMAL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11278093,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2019","dateComplaintFiled":"11/04/2019","vin":"5XYPGDA52HG","components":"ELECTRICAL SYSTEM","summary":"MY 2017 KIA SORENTO HEADLIGHTS WHEN OPERATING IN AUTO MODE WILL UNEXPECTEDLY AND WITHOUT WARNING TURN OFF.  I HAVE TO TURN THE SWITCH MANUALLY TO MAKE THEM COME BACK ON.  THIS CREATES AN EXTREME SAFETY HAZARD.  IT HAS HAPPENED BOTH ON THE HIGHWAY / INTERSTATE AS WELL AS BACK ROADS.  THIS NEEDS TO BE ADDRESSED BY KIA ASAP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11270972,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2019","dateComplaintFiled":"10/25/2019","vin":"5XYPG4A39HG","components":"EXTERIOR LIGHTING","summary":"HEADLIGHTS TURN OFF AND ON INTERMITTENTLY AT NIGHT. THIS OCCURS IN THE AUTO HEADLIGHT MODE. THIS WHILE TRAVELING. NO EXTERNAL LIGHT SOURCES OF CONSEQUENCE TO TRIGGER SHUT OFF. SOMETIMES 30 SEC OTHERS A MINUTE OR MORE. SCARY ON WINDING COUNTRY ROADS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11268289,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2019","dateComplaintFiled":"10/14/2019","vin":"5XYPK4A5XHG","components":"EXTERIOR LIGHTING","summary":"WHEN THE HEADLIGHTS ARE IN THE AUTO SETTING, THEY WILL RANDOMLY TURN OFF WHILE DRIVING. I MOST OFTEN NOTICE THIS AT NIGHT, BUT I CAN SEE IT HAPPENS AT TIMES DURING THE DAY IF THE LIGHTS ARE ON BECAUSE I NOTICE THE DASHBOARD INDICATORS CHANGE. THIS SOMETIMES OCCURS AFTER USING THE TURN SIGNAL, BUT THAT'S NOT ALWAYS THE PRECURSOR. IT HAPPENS WHEN GOING 65 MPH ON A HIGHWAY, GOING 45 MPH ON EXIT RAMPS, ON 25 MPH ON LOCAL STREETS. I REPORTED THE ISSUE TO KIA CUSTOMER SERVICE, AND THEY SAID I HAD TO TAKE TO A DEALER. I TOOK IT TO A DEALER IN OCTOBER 2018. THE TECHNICIAN DROVE IT 50 MILES ROUND TRIP TO AND FROM HIS HOME, BUT COULD NOT REPRODUCE THE ISSUE. THE ISSUE CONTINUED INTERMITTENTLY AND I TOOK IT TO A DIFFERENT DEALER IN SEPTEMBER 2019. THEY DIAGNOSED THE PROBLEM AS A BAD ELECTRONIC CONTROL UNIT AND ORDERED THE PART. I RETURNED TO THE DEALER ON OCTOBER 12, 2019, TO HAVE THE PART INSTALLED. WHILE DRIVING LATER THAT NIGHT, THE HEADLIGHTS TURNED OFF WHILE I WAS GOING 65 MPH ON INTERSTATE 270. I TRIED TO QUICKLY JIGGLE THE LEVER, AND THEN THE LIGHTS TURNED BACK ON. MANY OTHERS HAVE REPORTED THIS SAME ISSUE. IT'S OBVIOUSLY DANGEROUS, AND KIA SHOULD FIGURE OUT THE PROBLEM AND ISSUE A RECALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11257920,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2019","dateComplaintFiled":"09/25/2019","vin":"5XYPG4A52HG","components":"EXTERIOR LIGHTING","summary":"DISCREPANCIES:    1. [HIGH DANGER TO SAFETY THAT COULD RESULT IN VEHICLE DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE] HEADLIGHTS SHUT OFF RANDOMLY WHILE VEHICLE IS DRIVING OR STATIONARY AND CAN NOT BE RECOVERED VIA MANUALLY SWITCHING THROUGH \"AUTO: ON: OFF\"; LIGHTS MAY RECOVER RANDOMLY WHILE LEFT IN \"AUTO\" POSITION; HIGH BEAMS STILL WORK WHILE THIS HAPPENS (THIS HAS HAPPENED ON MULTIPLE OCCASIONS)    2. EXTERIOR LIGHTING HAS TURNED ON RANDOMLY IN THE MIDDLE OF THE NIGHT ON 2 OCCASIONS, KILLING THE BATTERY BY MORNING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11257563,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2019","dateComplaintFiled":"09/23/2019","vin":"5XYPH4A59HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING, THE VEHICLE'S HEADLIGHTS TURN OFF WITHOUT WARNING. THIS HAS HAPPENED ON HIGHWAYS AND ON SURFACE STREETS.   IN ALL CASES THE LIGHT CONTROL SWITCH WAS ON \"AUTO.\" AT LEAST TWICE, THE LIGHTS WENT OFF AFTER USING THE TURN SIGNAL TO INDICATE A LANE CHANGE. AT LEAST ONCE, THE DASHBOARD DISPLAY CAME UP AFTER SEVERAL SECONDS, AS IF THE DRIVER WAS MANUALLY CHANGING THE LIGHTS FROM AUTO TO ON OR OFF, BUT THE DRIVER WAS NOT TOUCHING THE CONTROLS.   IN ALL CASES THE HEADLIGHTS CAME BACK ON AFTER SEVERAL SECONDS.  LIGHT INDICATORS HAVE COME ON DURING DAYLIGHT HOURS AS WELL, MAKING IT APPEAR THE ISSUE HAPPENS DURING DAY AND NIGHT.  WHEN RETURNING TO THE VEHICLE AFTER IT WAS DRIVEN, THEN PARKED FOR AN HOUR OR MORE, WE HAVE ALSO FOUND THE HEADLIGHTS AND TAILLIGHTS ALL ON. THE LIGHTS WOULD NOT GO OFF WITHOUT MANUALLY TURNING THEM OFF AND THEN BACK TO AUTO.   THE LIGHTS HAVE ALSO ALL COME ON IN THAT SAME MANNER, WHEN THE CAR WAS PARKED AND SOMEONE LEANED UP AGAINST IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11255091,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2019","dateComplaintFiled":"09/12/2019","vin":"5XYPG4A54HG","components":"EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"MY HIGH BEAMS DON'T WANT TO TURN ON AND WHEN THEY DO THE ONLY WAY TO GET THEM OFF IS TO TURN MY LIGHTS ALL THE WAY OFF AND BACK ON. IF YOU PULL THE BAR TOWARDS YOU TO BRIEFLY LOOK AT SOMETHING, THE HIGH BEAMS WILL NOT COME ON. ALSO MY CAR IS IN THE SHOP, IT KEEPS KICKING BACK WHEN I GO TO STOP. THEY SAY NOTHING IS WRONG WITH MY HIGH BEAMS OR MY BRAKES, THEY SAY EVERYTHING IS FINE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11253395,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2019","dateComplaintFiled":"09/05/2019","vin":"5XYPGDA38HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING DOWN THE ROAD AT NIGHT AND THE HEADLIGHTS SET TO AUTO, THEY WILL RANDOMLY TURN OFF ON THEIR OWN. I HAVE ALMOST BEEN IN A HEAD ON COLLISION BECAUSE OF THIS. TURNING THE LIGHT CONTROL MANUALLY TO EITHER OFF OR MANUAL ON AND THEN BACK TO AUTO GETS THEM BACK ON. HOW CAN SUCH A SAFETY ISSUE NOT BE ADDRESSED? I SEE POSTS ABOUT THIS ALL OVER THE INTERENT - ESPECIALLY FOR THE 2017 MODEL. THE DEALERSHIP WANTS TO CHARGE ME $500 TO REPLACE THE WIRING! THE VEHICLE HAS UNDER 35K MILES. PLEASE APPROACH KIA AND HAVE THEM ISSUE A RECALL FOR THIS ISSUE. PEOPLE WHO LIVE IN RURAL AREAS WITHOUT LIT ROADS CAN BE SERIOUS INJURED - ESPECIALLY IF ITS THE FIRST TIME IT OCCURS AND THEY ARE NOT PREPARED TO FIDDLE WITH THE LIGHT CONTROL TO GET IT OPERATING AGAIN. DATE PROVIDED IN THE FORM REPRESENTS THE MOST RECENT OCCURRENCE OF THE ISSUE - NOT THE ONLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11243358,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"08/11/2019","dateComplaintFiled":"08/12/2019","vin":"5XYPG4A54HG","components":"AIR BAGS,STRUCTURE,ENGINE","summary":"I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND STRUCK HEAD ON BY ANOTHER VEHICLE. THE DAMAGE IS SHOWN BELOW IN THE UPLOADED IMAGE. MY AIRBAGS DID NOT DEPLOY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11241445,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2019","dateComplaintFiled":"08/03/2019","vin":"5XYPGDA35HG","components":"ENGINE","summary":"CAR STALLS FOR NO APPARENT REASON WHILE DRIVING. THE DEALER CAN'T FIND ANYTHING WRONG BECAUSE IT'S NOT SHOWING ANY CODES. FIRST TIME CAR WAS TOWED TO DEALERSHIP. SECOND TIME THE CAR STARTED BACK UP SO I DROVE IT TO THE DEALER. THIS CAN CAUSE A MAJOR ACCIDENT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11240835,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2019","dateComplaintFiled":"07/31/2019","vin":"5XYPG4A56HG","components":"UNKNOWN OR OTHER,ENGINE","summary":"BOUGHT THE CAR IN 2018 MARCH I HAVE A 2017 SORENTO. HAVE DONE REGULAR 5000 OIL CHANGES. KIA SAID IT WAS SLUDGE IN ENGINE, HOWEVER THERE ARE METAL SHAVING INSIDE THE THE OIL AND SLUDGE CAUSED BY CRANK SHAFT. AS OF NOW NO RECALL. OUT OF WARRANTY BY 5000 MILES. CURRENT SITUATION WAITING FOR \"GOOD FAITH\" HELP APPEAL. WAS DENIED STATING  NOT MAINTAINING OIL CHANGES. GOT PROOF PROVIDED TO SERVICE DEPT AND WAITING FOR DECISION. THIS COULD HAVE GONE REAL WRONG. NO ENGINE WARNING LIGHT NO OIL LIGHTS EVER CAME ON. THANKFUL I WAS NOT DRIVING ON HIGHWAY( WITH BABY )AND ENGINE COULD HAVE SHUT DOWN. I HEARD KNOCKING AND TOOK IT DIRECTLY TO KIA.THEY KIA SERVICE DEPT ADVISED NOT TO DRIVE SO I LEFT IT THERE. I HAVE A RENTAL AND ITS BEEN A WEEK TODAY. STILL WAITING FOR ANSWER. THE WHOLE REASON BUYING THIS KIA WAS FOR A RELIABLE CAR FOR MY FAMILY. IT IS 2 YRS OLD NO REASON ENGINE FAILURE. MY PROBLEMS ARE SIMILIAR TO OTHER REPORTS I HAVE READ SO THERE IS A MAJOR ISSUE WITH KIA MOTORS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11240493,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2019","dateComplaintFiled":"07/29/2019","vin":"5XYPKDA53HG","components":"UNKNOWN OR OTHER","summary":"JULY 20, 2019: CAR FIRE:  DRIVING BACK FROM NEW JERSEY SHORE (65 MPH), 11:00 AM, 96 DEGREES, SORENTO ENGINE MADE A NOISE, AND I COULD SMELL SMOKE AND SAW WARNING LIGHTS CAME ON.  I GRABBED MY DAUGHTERS AND EXITED THE VEHICLE WATCHING THE ENTIRE SUV, AND ALL THE CONTENTS FROM OUR TRIP GO UP IN FLAMES IN LESS THAN 12 MINUTES. VERY TRAUMATIC FOR THE GIRLS AND ME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11234040,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2019","dateComplaintFiled":"07/23/2019","vin":"KNAFE161685","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"HEAD LIGHTS TURN OFF WHILE DRIVING DOWN THE ROAD","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11232238,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2019","dateComplaintFiled":"07/16/2019","vin":"5XYPHDA11HG","components":"ENGINE","summary":"WE DROVE HOME FROM A WEEKEND OUT OF TOWN. THE TRIP TOOK 5 HOURS. WHEN WE ARRIVED HOME I LET THE DOGS OUT OF THE CAR, GRABBED TWO SUIT CASES AND BROUGHT THEM INTO THE HOUSE. WHEN I WENT OUTSIDE TO FINISH UNPACKING THE CAR (5 MINUTES LATER) THE CAR WAS COMPLETELY ENGULFED IN FLAMES AT THIS POINT I HAD MY WIFE CALL 911 AND TRIED TO GET THINGS OUT OF MY CAR THIS WAS IMPOSSIBLE. WE LOST  THE KIA AND ANOTHER CAR IT WAS PARKED NEXT TO AS WELL AS SIGNIFICANT DAMAGE TO OUR HOME. THE CAR WAS PARKED IN THE DRIVEWAY AND WAS TURNED OFF 5 MINUTES PRIOR TO DISCOVERING THE FIRE. WITHIN 15 MINUTES BOTH CARS AND MY GARAGE WERE IN FLAMES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11230405,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/01/2017","dateComplaintFiled":"07/09/2019","vin":"5XYPK4A56HG","components":"SEATS","summary":"THE FRONT SEAT HEAD RESTS PUSH THE HEAD WAY TOO FAR FORWARD AND ACTUALLY HURT MY NECK/SHOULDERS WHEN DRIVING. MANUAL SAYS SOME MODELS HAVE FORE-AFT ADJUSTABLE HEADREST. UNFORTUNATELY MINE DO NOT, AS I FOUND OUT WELL AFTER I PURCHASED THE SUV. DID SEE SAME ITEM IN ONLINE DISCUSSIONS. MY FIX AS SUGGESTED IN ONLINE FORUM, WAS TO TURN THE HEADREST AROUND BACKWARDS. AT LEAST THAT PREVENTED FROM THE EXTREME HEAD FORWARD POSITION, BUT ALSO HAD TO STRAP AN ADDITIONAL CUSHION SO THAT IT WAS NOT TOO FAR BACK, AS WHEN YOU TURN BACKWARDS IT GOES EXTREMELY FAR BACK. THIS IS A KNOWN ONLINE ISSUE AND KIA SHOULD SUPPLY A PROPER ADJUSTABLE HEADREST AS THIS WOULD BE A SAFETY ISSUE IN AN ACCIDENT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11230523,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2019","dateComplaintFiled":"07/09/2019","vin":"5XYPKDA56HG","components":"ENGINE","summary":"WHILE EXITING A HIGHWAY, HEARD A NOISE. STEERING BECAME DIFFICULT. ENGINE STALLED, ALL WARNING LIGHTS LIT UP. SMOKE SEEN IN REARVIEW MIRRORS. CAME TO A STOP AND DISCOVERED A FIRE UNDER THE ENGINE. CAR WAS ENGULFED WITHIN 7 MINUTES. TOTAL LOSS, NOTHING LEFT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11229996,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2017","dateComplaintFiled":"07/08/2019","vin":"5XYPKDA56HG","components":"UNKNOWN OR OTHER","summary":"MICHELIN PREMIER TIRES HAVE BEEN SHREDDING ON EACH TIRE, AT EVERY TREAD.  TIRES ALSO MAKE HUMMING NOISE AND YOU CAN FEEL A ROUGHNESS IN THE RIDE.  TIRES HAVE BEEN DOING THIS SINCE CAR PURCHASE.  DEALER CONTACTED MICHELIN BUT THEY SAID NO RECALL AND ONLY OFFERED PRORATED DISCOUNT ON NEW TIRE PURCHASE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11223037,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2019","dateComplaintFiled":"06/27/2019","vin":"5XYPG4A34HG","components":"ENGINE","summary":"CHECK ENGINE LIGHT STARTED FLASHING AND ENGINE SPEED BECAME RESTRICTED. TOOK TO KIA DEALERSHIP AND SAID KIA AGREED TO REPLACE ENGINE UNDER WARRANTY. 2 MONTHS LATER IVE GOTTEN NO INFO FROM KIA AS TO WHEN TO EXPECT A NEW ENGINE. IT WAS 3 WEEKS THEN 6 WEEKS MAY BE AS LONG S 4 MONTHS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11222678,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2019","dateComplaintFiled":"06/26/2019","vin":"5XYPGDA50HG","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"ENGINE IS SEVERELY SLUGGED AND THERE WAS NO WARNING EVER.  FOUND OUT AFTER AN OIL CHANGED AT 67K AT JIFFY LUBE WHEN I TOOK IT TO THE OURISMAN KIA DEALER IN CHANTILLY, VA.  THERE IS NO WARNING THAT ANY OF THIS SITUATION WAS STARTING TO HAPPEN EVEN AFTER A PREVIOUS OIL CHANGE AT KIA DEALER AT 58K MILES.  THE DEALERSHIP DENIED MY CLAIM WITH THE 100K MILE WARRANTY BECAUSE I DON'T HAVE PROOF THAT I DID ALL 9 OIL CHANGES.  THEY PROCEEDED TO TELL ME THAT I NEED A NEW ENGINE BUT THAT THEY ARE ON BACKORDER NATIONWIDE AND WHO KNOWS WHAT DATE TBD THAT WILL BECOME AVAILABLE.  THE REPAIR SHOP I TOOK IT TO PIEDOMONT IN HAYMARKET, VA SAYS THEY THINK IT IS SOMETHING LIKE A YEAR BEFORE IT MIGHT BE AVAILABLE.  SO IN THE MEAN TIME NO LOANER WAS EVER OFFERED TO ME AND NO I HAVE A UNUSABLE VEHICLE THAT I HAVE SUBMITTED A CLAIM FOR WITH GEICO.  I DO NOT HAVE FUNDING FOR A NEW ENGINE AND THE FACT THAT THE KIA MOTOR COMPANY HAS NO ENGINE TO EVEN SUPPLY TO ME IS COMPLETELY UNACCEPTABLE PRACTICE FOR A BUSINESS.  ALSO 1 YEAR AGO MY BATTERY JUST DIED ACCORDING TO THE KIA DEALER DUE TO A PARASITIC DRAIN.  THAT SEEMS SUSPICIOUS TO ME SINCE THE VEHICLE WAS ONLY A YEAR OLD AND HAD TO BE REPLACED WITH ONE I BOUGHT AT WALMART.  ALSO, THE FUSE FOR THE DRIVER SEAT CONTINUOUSLY BLOWS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11221916,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2018","dateComplaintFiled":"06/22/2019","vin":"5XYPG4A51HG","components":"UNKNOWN OR OTHER","summary":"THE DOOR WOULD NOT CLOSE. THE LOCK WAS TRIGGERED SOMEHOW ONLY THE BACK PASSENGER DOOR. I COULD NOT UNLOCK OR CLOSE THE DOOR. IT HAS HAPPENED AT LEAST 3 TIMES. MY SON WAS SITTING IN THE BACK SEAT AND THE DOOR WOULD NOT CLOSE AFTER HE GOT IN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11219964,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2019","dateComplaintFiled":"06/14/2019","vin":"5XYPGDA39HG","components":"ENGINE","summary":"HAD RECALL FOR PI1802 KNOCK SENSOR UPDATE.  2 WEEKS LATER WENT TO GET UP TO SPEED ON HIGHWAY AND WENT INTO LIMP MODE.  TOLD ENGINE NEEDED TO BE REPLACED.  WAIT A MONTH AND PICK UP CAR.  TURNS OUT ONLY WIRING HARNESS WAS REPLACED.  ANOTHER FEW WEEKS AND I GO TO GET ON ANOTHER HIGHWAY IN FAST LANE AND IT HAPPENS AGAIN - LIMP MODE.  TOLD ENGINE NOT REPLACED, NOW IT WILL BE AND WITHOUT THE CAR AGAIN AND ENGINE BACK ORDERED.  DO NOT QUALIFY FOR LEMON LAW - 2 YEARS AND UNDER 11,000 MILES.  HOW DOES SHUTTING DOWN THE ENGINE TO SAVE THE ENGINE BE OF HIGHER CONCERN THAN THE PASSENGERS IN THE VEHICLE????  NOT HAPPY AND NOT MUCH I CAN DO SINCE LEASE.  IF AND WHEN I GET IT BACK ITS BEING TRADED - I REFUSE TO SIT IN IT AGAIN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11206009,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2019","dateComplaintFiled":"05/07/2019","vin":"5XYPH4A50HG","components":"UNKNOWN OR OTHER","summary":"MY CAR STALLED IN THE MIDDLE OF THE ROAD. EVERYTHING HAPPENED SO FAST, ONE SECOND THE CAR BROKE DOWN, NEXT SECOND CARS BEHIND ME ARE SLAMMING THE BRAKES AND SCREAMING AT ME. GOING TO TAKE MY CAR IN FOR MAINTENANCE LESS THEN ONE MONTH OF PURCHASING IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11204240,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2018","dateComplaintFiled":"04/28/2019","vin":"5XYPG4A30HG","components":"ENGINE","summary":"WHEN DRIVING VEHICLE FOR MORE THAN 30 MINUTES, ENGINE BEGINS TO OVERHEAT. VEHICLE IS FINE WHILE DRIVING BUT WHEN WAITING AT STOP SIGN OR RED LIGHT ENGINE BEGINS TO OVERHEAT RAPIDLY. ALSO, WHEN DRIVING UPHILL SAME ENGINE HEATING PROBLEM OCCURS. AFTER ENGINE STARTS OVER HEATING FROM ISSUES MENTIONED ABOVE PROBLEMS WORSEN, AFTER WARDS ISSUES EXTEND TO ENGINE OVER HEATING WHILE DRIVING IN CONSTANT SPEED OR C CRUISING AT SAME SPEED","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11203574,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2017","dateComplaintFiled":"04/24/2019","vin":"5XYPG4A30HG","components":"ENGINE","summary":"RECEIVED A NOTICE FOR AN UPDATE TOOK THE VEHICLE IN FOR SERVICE BECAUSE WE WERE GOING TO CALIFORNIA FOR X-MAS AND WANTED TO MAKE SURE THAT MY CAR WAS IN GOOD WORKING ORDER.  WHILE DRIVING THE VEHICLE IT WENT INTO LIMP MODE AND THE ENGINE WAS MAKING  A KNOCKING NOISE THE VEHICLE STOPPED ALL TOGETHER ON THE INTERSTATE 10 GOING WEST BOUND.  PLACED A CALL TO KIA AND ARRANGED FOR A TOW INTO THE NEAREST KIA DEALERSHIP FOR A LOANER SO WE COULD CONTINUE OUR TRIP.  THIS HAPPENED ON DECEMBER 28, 2018 AND TO THIS DATE I STILL DO NOT HAVE MY CAR.  IN THE BEGINNING THEY WERE WAITING FOR PART NUMBERS.  THE PART NUMBERS WERE ISSUED ON 3/19/19 BUT THERE IS NOT AN ESTIMATED DELIVERY DATE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11203184,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2018","dateComplaintFiled":"04/23/2019","vin":"5XYPG4A5XHG","components":"STEERING","summary":"THIS PROBLEM IS INTERMITTENT.  IT USUALLY HAPPENS ON STRAIGHTAWAYS.  I NOTICE IT USUALLY ON ROADS NOT IN THE CITY.  IT IS AS IF THE STEERING LOCKS UP AND YOU HAVE TO FORCE IT WITH BOTH HANDS TO GET IT TO UNLOCK.  THE PATTERN CANNOT BE REPEATED.  I TOOK THIS PROBLEM TO THE DEALERSHIP ONCE AND THE MECHANIC SAID HE \"TWEAKED\" IT.  HOWEVER, IT STARTED HAPPENING AGAIN.  THE DEALERSHIP SAID THAT THEY HAVEN'T HAD ANY COMPLAINTS.  THIS HAS HAPPEND ON MULTIPLE DATES AND I DON'T HAVE THEM LISTED BUT HAD TO PUT A DATE TO LOG THIS PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11192138,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2019","dateComplaintFiled":"03/28/2019","vin":"5XYPGDA3XHG","components":"ENGINE","summary":"SHOWING 137 MILES TO NEXT SERVICE AND I SMELT OIL BURNING SO I HAD MY HUSBAND CHECK THE OIL AND IT HAD 0 YES 0 OIL ON THE DIPSTICK I HAD CALLED THE DEALERSHIP EARLIER THIS WEEK TUESDAY THE 26TH TO BE EXACT AND AN APPOINTMENT SET FOR TUESDAY APRIL 2 AS IT WAS THE EARLIEST APPOINTMENT  TIME TO GET THE OIL CHANGED HOWEVER; AFTER MY HUSBAND CHECKED AND IT SHOWED ZERO OIL IN VEHICLE I TOOK IT TO VALVOLINE EXPRESS CARE WHO NOTED OIL LEVEL OFF DIP STICK ON ARRIVAL AND PAID $66.48 TO HAVE THE OIL CHANGED I HAD ZERO INDICATIONS THAT THERE WAS NO OIL IN THIS VEHICLE I THINK THE ONLY THING THAT KEPT IT FROM LOCKING THE ENGINE WAS I CHANGED AND FLUSHED THE OIL AND USE SYNTHETIC OIL TO WHICH THE DEALERSHIP FROWNED UPON AS IT IS NEWER CAR BUT I PREFER TO USE SYNTHETIC OIL IN ALL MY VEHICLES FOR THIS PURPOSE!!  I HAVE NO CLUE HOW LONG IT WAS WITHOUT OIL AND HAVE NEVER SMELT OIL BURNING UNTIL LAST NIGHT TO WHICH I TOOK IT GET SERVICED FIRST THING THIS MORNING AND PAID OUT OF POCKET WHEN I HAVE AN AGREEMENT WITH THE DEALERSHIP THAT WE PAID EXTRA FOR TO HAVE THEM SERVICE THE VEHICLE AT NO COST WHEN I GO!!!  WE TAKE CARE OF OUR VEHICLES IF I FEEL IT IS TOO LONG BEFORE KIA DEALERSHIP CAN SERVICE THE VEHICLE I HAVE PAID IN PAST AND ALWAYS USED THE VALVOLINE EXPRESS CARE AS THAT IS WHERE I TAKE ALL MY OTHER VEHICLES.  PLEASE SEE THE SERVICE COMMENTS ON THE ATTACHED INVOICE FROM TODAY'S SERVICE.  MY ENGINE COULD HAVE DAMAGE OR EVEN BLOWN FROM THIS!!!  THERE WAS NO INDICATION THAT IT WAS LEAKING OIL ON THE SKID PLATE SO EITHER THE DEALERSHIP DID NOT PUT ANY OIL IN THE VEHICLE AT MY LAST OIL CHANGE OR THERE IS SOMETHING GOING ON WITH MY ENGINE!!","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11191588,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2019","dateComplaintFiled":"03/26/2019","vin":"5XYPKDA52HG","components":"POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE","summary":"ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, \"NO ISSUE.\" THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11186630,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2019","dateComplaintFiled":"03/13/2019","vin":"5XYPG4A57HG","components":"STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"AS I AM DRIVING OVER 40 MPH, THE VEHICLE WILL LOSE ALL POWER AND CAUTION LIGHTS ILLUMINATE ON THE DASH, RADIO TURNS OFF, POWER STEERING GOES OUT, CAR DECREASES SPEED. THE CAR IMMEDIATELY TURNS BACK ON, BUT THERE IS NO ACCELERATION TO THE VEHICLE.  THIS HAS HAPPENED 3 TIMES IN THE LAST 5 DAYS AND IT HAPPED 3 TIMES TODAY MARCH 12, 2019.   ALL INCIDENTS WERE ON CITY STREETS, WHILE GOING STRAIGHT AT SPEEDS 40 MPH OR MORE.  THE LAST TIME, WAS WHILE I WAS MAKING A RIGHT TURN GETTING ON THE FREEWAY.   AFTER EACH OCCURRENCE, I WOULD SAFELY PULL OFF THE ROAD, TURN THE VEHICLE OFF, WAIT A COUPLE SECONDS AND TURN THE CAR BACK ON.  THE CAR WOULD RESUME BACK TO NORMAL.  I HAVE NOTICED THAT AFTER THE FIRST TIME THIS HAPPENED, WHEN I DO THE FIRST ATTEMPT TO TURN THE CAR ON, IT DOES NOT TURN OVER.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11186205,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2018","dateComplaintFiled":"03/12/2019","vin":"5XYPGDA52HG","components":"STEERING","summary":"STEERING WHEEL FEELS VERY LOOSE. IT GIVES YOU THE SENSATION THAT THE CAR IS MEANDERING BUT IT IS NOT. YOU HAVE TO CONSTANTLY CORRECT THE STEERING WHEEL AND IT IS NOT ALWAYS RESPONSIVE. ALSO, IT FEELS LIKE IT IS STICKING WHICH CAUSES AN OVER CORRECTION AND YOU SUDDENLY HEAD INTO THE LANE NEXT TO YOU. THIS HAPPENS ESPECIALLY AT SPEEDS OVER 50MPH. VERY UNCOMFORTABLE DRIVING. FEELS VERY UNSAFE.WIFE REFUSES TO DRIVE THE CAR. I'M CONCERNED THE CONDITION COULD GET EVEN WORSE AND CAUSE AN ACCIDENT. I SEE NO RECALL FOR THIS PROBLEM BUT THERE SHOULD BE ONE. IT IS A SIGNIFICANT SAFETY CONCERN. PLEASE LOOK INTO IT AND HAVE KIA DO THE RIGHT THING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11186200,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2019","dateComplaintFiled":"03/12/2019","vin":"5XYPHDA52HG","components":"STEERING","summary":"STEERING IS STICKING AT HIGHWAY SPEEDS.  STICKING IS SLIGHT BUT REQUIRES CONSTANT OVERCORRECTION TO GET IT TO UNSTICK.  USUALLY OCCURS ON LONG, STRAIGHT STRETCHES OF DRIVING.  ISSUE IS INTERMITTENT AND DEALER CANNOT REPLICATE, OF COURSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11184165,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2019","dateComplaintFiled":"03/04/2019","vin":"5XYPK4A57HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS IN THE AUTO MODE, THE HEADLIGHTS WILL PERIODICALLY GO OFF FOR 4 TO 5 SECONDS BEFORE COMING BACK ON AGAIN.  THIS HAS HAPPENED 10 TIMES OVER THE PAST 10 MONTHS.  WE WERE TOLD BY KIA DEALERSHIP SERVICE DEPARTMENT THEY COULD NOT DUPLICATE THE ISSUE AND RECOMMENDED DRIVING AT NIGHT WITH THE HEADLIGHTS TURNED ON IN THE MANUAL POSITION.  THE ISSUE HAS OCCURRED WHEN THE CAR IS IN MOTION ON THE HIGHWAY, ON CITY STREETS, ON STRAIGHT ROADS AND ON CORNERS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11183452,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2019","dateComplaintFiled":"03/01/2019","vin":"KNDPM3AC2H7","components":"ENGINE","summary":"WHILE DRIVING MY KIA SORENTO AROUND THE ENGINE RPMS WOULD REV UP THEN DROP OFF THE TRANSMISSION WOULD NOT DO ANYTHING. THIS HAPPENS WHILE DRIVING AT 35 MPH AND WHILE STOPPED AT A TRAFFIC LIGHT. I TOOK IT TO THE DEALER AND THEY SAID THEY COULD NOT FIND THE PROBLEM. OR A CODE FOR THE PROBLEM. AS SOON AS WE LEFT THE DEALER ABOUT 1 TRAFFIC LIGHT AWAY THE PROBLEM HAPPENED. I LOGGED THE TIME AND DATE AND WENT HOME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11182712,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2018","dateComplaintFiled":"02/27/2019","vin":"5XYPHDA52HG","components":"STEERING","summary":"PURCHASED NEW IN 2018, THE 2017 SORENTO AWD VEHICLES STEERING FROM THE SHOWROOM FLOOR WAS FINE. AFTER ROUGHLY 1000 MILES, THE STEERING HANGS AS I'M DRIVING INTO A 12:00 POSITION. AS SPEEDS INCREASE ON HIGHWAY, THE LEVEL OF EFFORT TO PULL THE STEERING WHEEL PAST THIS LOCKING POSITION INCREASES SOMEWHAT. ALSO AT HIGHWAYS SPEEDS THE CAR WANDERS ALL OVER THE ROAD REGARDLESS OF THE TYPE OF ROAD SURFACE. UNDERSTANDABLY GROOVED CONCRETE PAVEMENT CAN CAN THIS TO SOME DEGREE BUT THE SORENTO DOES IT EVEN ON FLAT SMOOTH, BRAND NEW BLACKTOP ROADS.  THIS IS EXTREMELY DANGEROUS AS YOU HAVE TO PULL THE STEERING WHEEL STRONGLY IN THE DIRECTION OF THE ROAD AND THEN IT UNLOCKS SO TO SPEAK AND OVER STEERS THE CAR IN THE INTENDED DIRECTION.  I'VE TRIED EVERYTHING TO TRY TO CORRECT THE ISSUE. 1). TURNED OFF STEERING WHEEL CENTERING FUNCTION IN THE VEHICLE SOFTWARE.  2). UNDER INFLATED THE TIRES APPROX 5 LBS.  3). OVER INFLATED THE TIRES BY 2-3 POUNDS.  4). CHANGED STEERING WHEEL TILT ANGLE.  I AM VERY AFRAID OF THIS VEHICLE NOW. PARTICULARLY WHEN MY GRANDKIDS ARE IN IT. WE BOUGHT THIS 3RD ROW SEATED CAR FOR THEM. WHEN MY WIFE IS DRIVING THE CAR ALONE I'M PARTICULARLY CONCERNED SHE MAY HAVE A SERIOUS ACCIDENT! THIS AUTOMOBILE WAS NOT AN INEXPENSIVE MODEL. I CAN'T AFFORD TO TAKE A HUGE LOSS SELLING THE CAR BECAUSE THIS INFORMATION IS WIDELY DISTRIBUTED ACROSS THE INTERNET AND NO ONE IS LIKELY TO BUY IT ANYWAY. PLEASE, HELP US ON THIS ISSUE. I LOVE THE CAR IN GENERAL BUT I'VE OWNED OLD JUNKERS THAT STEERED BETTER AND THIS START AT ONLY 1000 MILES. IT'S BAD ENOUGH THAT THERE WILL BE SERIOUS ACCIDENTS BECAUSE OF THESE ISSUES.  THANK YOU FOR ALLOWING US TO POST OUR CONVERENS HERE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11182485,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2018","dateComplaintFiled":"02/26/2019","vin":"5XYPHDA19HG","components":"STEERING","summary":"AT SPEEDS STARTING AT 30 MPH THE STEERING WHEEL BECOMES UNRESPONSIVE AND THERE IS SOME RESISTANCE IN TRYING TO TURN IT. WITH ENOUGH PRESSURE YOU CAN OVERCOME THE RESISTANCE BUT IN DOING SO YOU TEND TO OVER STEER THE VEHICLE AND HAVE TO CORRECT FOR THAT. THE FASTER THE VEHICLE IS TRAVELING THE MORE PRONOUNCED THIS PROBLEM IS. IT IS AS THOUGH THE STEERING WHEEL HAS LOST ITS FLUIDITY AS IF CAUSED BY VERY LOW TIRE PRESSURE OR A CROSS WIND EVEN THOUGH NEITHER OF THOSE CONDITIONS ARE PRESENT. THIS  IS A SERIOUS SAFETY ISSUE FOR 2 REASONS. FIRST, IT IS DIFFICULT TO KEEP THE VEHICLE IN ITS LANE. SECOND, IT IS VERY FATIGUING TO DRIVE THE VEHICLE WITH THIS DEFECT. IN MID DECEMBER OF 2018 I DROVE THE VEHICLE FROM OCONOMOWOC, WI TO DES MOINES, IA AND THE PROBLEM WAS PERSISTENT THE ENTIRE DRIVE AND THEN AGAIN A COUPLE OF DAYS LATER ON THE RETURN TRIP. AS A RESULT THIS DEFECT DRIVING REQUIRES EXTRA CONCENTRATION AND IS FATIGUING TO SAY THE LEAST. I NOTICED THE PROBLEM AS EARLY AS SEPTEMBER OF 2018. BUT THE LONGER DRIVE IN DECEMBER OF 2018 CITED ABOVE CONFIRMED THE MAGNITUDE OF THE PROBLEM AND THE POTENTIAL DANGERS ASSOCIATED WITH IT. THE PROBLEMS REMAINS ONGOING AND IS UNAFFECTED BY WEATHER CONDITIONS, THOUGH WIND SEEMS TO EXACERBATE INTENSITY SOMEWHAT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11182175,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2019","dateComplaintFiled":"02/24/2019","vin":"5XYPGDA39HG","components":"ENGINE","summary":"I STEPPED ON THE ACCELERATOR TO INCREASE SPEED FROM 45 MPH TO 55 MPH, BUT THE CAR LOST POWER & THE \"CHECK ENGINE LIGHT BEGAN FLASHING RAPIDLY. I WAS NEARLY REAR-ENDED, & WENT TOWARD THE CURB, BUT DID NOT WANT TO WAIT FOR TOWING THERE (ISOLATED: RT.183 SCHUYLKILL OUNTY, PA) & FELT SOME POWER ENGAGEMENT, SO PUT ON \"EMERGENCY FLASHERS\" & CALLED DEALER WHO'D JUST HAD THIS CAR IN < 3 WKS PREVIOUSLY, FOR THE 3RD TIME FOR MY OBJECTION THAT \" THIS CAR W/ < 15 K MILES ON IT HESITATES WHEN I STEP ON THE GAS\", STARTING 6 WKS P NEW CAR PURCHASE & JAN.26,2019 FOR A \"PRODUCT IMPROVEMENT\" RECALL.   I NEEDED TO DRIVE 10 MILES TO MY DR'S APPT & MY CAR DID LURCH THRU TRAFFIC LIGHT, BUT DID NOT TURN ITSELF OFF. WHEN THE \"CODES\" WERE READ P FLATBED TOWING TO THE DEALER (SAVAGE KIA), I WAS TOLD THAT KIA HDQTRS WOULD DECIDE B/C SAVAGE DIDN'T RECOGNIZE THE CODES. SAT. AM, 48 H P MY CAR'S SELF-DESTRUCTION THEY CALLED WANTING TO SEND MY ENGINE TO KIA HDQTRS & PLACE A REBUILT ENGINE (OF INDETERMINATE MILAGE PRIOR TO ITS RETOOLING) IN MY CAR W/< 15 K MI. OF WEAR ON IT. I NOTICED THE ONGOING CLASS ACTION SUIT WRT KIA'S DESIGN FLAW IN SORENTO ENGINES & SEE NO VALUE IN DRIVING THAT MODEL ENGINE THAT THE BOOBS KEPT INSISTING WAS PERFECTLY FINE TIL THE RECALL NOTICE CAME, THEN WHATEVER THEY DID WAS INEFFECTIVE & THE ENGINE'S RUBBLE LESS THAN 250 MILES LATER. I'VE FORBIDDEN THE DEALERSHIP TO TAKE APART MY CAR OR ALTER THE CODES WHILE I LEARN MORE FROM INDEPENDENT SOURCES. I WANT A FULL, NOT A PARTIAL REFUND OF ALL MONEY, AS KIA HOLDS THE LIEN ON THIS DEFECTIVE, INADEQUATELY SERVICED ITEM & THEY CAN STUDY IT, BUT NOT @ MY EXPENSE...","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11181452,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2019","dateComplaintFiled":"02/20/2019","vin":"5XYPH4A57HG","components":"ELECTRICAL SYSTEM","summary":"WHEN VEHICLE IS IN MOTION THE HEADLIGHTS WILL RANDOMLY TURN OFF WHEN ON THE AUTO SETTING. THIS HAS HAPPEN MULTIPLE TIMES SINCE WE PURCHASED THIS VEHICLE AND IS A SERIOUS ACCIDENT WAITING TO HAPPEN. I HAVE VIEWED MULTIPLE REPORTS OF THIS ISSUE ONLINE FROM OTHER OWNERS. THIS HAS HAPPEN ON THE HIGHWAY AND CITY STREETS WHERE THE ROADS HAVE NO LIGHTING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11180957,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2019","dateComplaintFiled":"02/18/2019","vin":"5XYPGDA31HG","components":"STEERING","summary":"BETWEEN 25PM AND 75MPH THE STEERING IN MY 2017 KIA SORENTO BECOMES STICKY AND NOTCH LIKE. THERE IS NO SMOOTHNESS IN THE TURN OF THE WHEEL. AT HIGH SPEEDS (45MPH AND HIGHER) THE PROBLEM BECOMES EXTREMELY NOTICEABLE. THE CAR FEELS VERY UNSAFE WHILE TRAVELING AT HIGHWAY SPEEDS. THE CONSTANT CORRECTION IN MY DIRECTION OF TRAVEL MAKE FOR A VERY UNEASY AND UNCOMFORTABLE DRIVE ON THE HIGHWAY. THE NEED TO CORRECT  DIRECTION LEADS TO A VERY UNSAFE OVER-CORRECTION. THE PROBLEM WASN'T NOTICEABLE UPON ORIGINAL PURCHASE OF THE VEHICLE. CURRENTLY HAVE 30K MILES. PROBLEM BECAME EXTREMELY NOTICEABLE AROUND THE 20-22K MARK. EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED ASAP.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11180524,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2019","dateComplaintFiled":"02/16/2019","vin":"5XYPGDA5XHG","components":"ENGINE","summary":"FEB. 2ND 2019 MY 2017 KIA SORENTO STALLED TWICE IN THE DRIVEWAY.  MY HUSBAND TOOK IT FOR A DRIVE AND IT MADE A LOUD NOISE UPON ACCELERATION.  HE SUSPECTED IT WAS THE ENGINE AND IT WAS TOWED TO THE DEALER FEB 3RD.  FEB 5TH THE SERVICE DEPARTMENT FINALLY CALLED AND SAID THE ENGINE FAILED AND WE WILL NEED A REPLACEMENT.   HE STATED SINCE MY HUSBAND DID THE OIL CHANGES AND DID NOT HAVE DOCUMENTATION IT WOULD NOT BE COVERED UNDER WARRANTY. MY HUSBAND ALWAYS DID OUR OIL CHANGES AND NEVER HAD THIS PROBLEM.  AN ENGINE SHOULD NOT FAIL IN LESS THAN 2 YEARS AND I REALIZE THIS IS HAPPENING TO MANY KIAS. WE LEARNED OUR LESSON THE HARD WAY AND WILL BE PAYING OUT OF POCKET FOR REPAIRS.  MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW.  THERE IS NO ENGINES AVAILABLE IN THE US AND MAYBE THEY CAN GET ONE FROM KOREA BUT SHIPPING TAKES A WEEK ONCE THEY FIND ONE AND THE WORK WILL TAKE A WEEK.  SO I'M PAYING FOR A CAR I CAN'T DRIVE FOR AT LEAST 4 WEEKS.  SO FRUSTRATING.  I CALLED THE SERVICE DEPARTMENT FEB 15TH TO CHECK ON THE STATUS OF FINDING AN ENGINE FOR MY SORENTO, HE STATED HE WOULD CHECK WITH THE PARTS DEPARTMENT AND CALL ME BACK ASAP.  STILL WAITING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11180022,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2019","dateComplaintFiled":"02/14/2019","vin":"5XYPGDA54HG","components":"EXTERIOR LIGHTING","summary":"HEAD LIGHTS GO OFF WHEN DRIVING,THEN COME BACK ON WHEN SET IN THE AUTO MODE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11174883,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2018","dateComplaintFiled":"02/06/2019","vin":"5XYPG4A5XHG","components":"STEERING","summary":"WHILE DRIVING HIGHWAY SPEEDS THE STEERING LOCKS AND YOU CAN'T MAKE MINOR ADJUSTMENTS TO STAY IN YOUR LANE OF TRAVEL WITHOUT HAVING TO APPLY HEAVY PRESSURE TO BREAK IT FREE. THIS CAUSES YOU TO OVER CORRECT. BROUGHT IT IN TO KIA IN JANUARY AFTER A COMPLETELY MISERABLE 4 HOUR TRIP TO NEW ORLEANS AND THEY SAID IT WAS FIXED. DROVE AN HOUR HOME AND EVERYTHING WAS GOOD. FEW DAYS LATER IT BEGAN AGAIN AND IS GETTING WORSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11172791,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2018","dateComplaintFiled":"01/29/2019","vin":"5XYPGDA37HG","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE ASSEMBLY FAILED. THE VEHICLE WAS TO BE SERVICED BY VANDEVERE KIA (328 W MARKET ST, AKRON, OH 44303, 330-253-6137) FOR A PRODUCT IMPROVEMENT CAMPAIGN TO UPDATE THE ECU WITH A KNOCK SENSOR DETECTION ALERT. THE ALERT WOULD NOTIFY THE VEHICLE OWNER WHEN THERE MAY BE A LIMP MODE CONDITION THAT COULD PREVENT THE VEHICLE FROM EXCEEDING 25 MPH. THE CONTACT WAS CONCERNED THAT THE INTERIM FEATURE MAY ONLY ALERT THE DRIVER AND WAS NOT A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS  INCLUDED IN THE PRODUCT IMPROVEMENT CAMPAIGN, BUT WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V586000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11172681,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2019","dateComplaintFiled":"01/28/2019","vin":"","components":"EXTERIOR LIGHTING","summary":"DRIVING DOWN THE ROAD MY HEADLIGHTS HAVE CUT OFF ON THEIR OWN 5 TIMES. I HAVE TO TURN THE AUTO OF AND PUT IT ON MANUAL FOR THEM TO WORK.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11172367,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2018","dateComplaintFiled":"01/27/2019","vin":"5XYPGDA53HG","components":"STEERING","summary":"LX MODEL AWD. PURCHASED AT 21K MILES, CURRENTLY HAS 33K MILES. STEERING CAN BE DESCRIBED AS \"STICKY\" WITH MICRO STEERING WHEEL ADJUSTMENTS NEEDED TO KEEP THE CAR TRACKING STRAIGHT. AS THE WHEEL IS TURNED LEFT OR RIGHT THERE IS A DELAY AND SMALL LAG OR BUMPING FELT UNTIL THE ACTUAL STEERING ADJUSTMENT IS TRANSFERRED TO THE CARS WHEELS. THIS OCCURS AND IS MORE PRONOUNCED AT HIGHER SPEEDS. IT IS NOTICEABLE AND CONCERNING WHEN TRYING TO HOLD THE CAR STRAIGHT ON A LONG STRETCH OF HIGHWAY. MY CONCERN FROM A SAFETY POINT, IS THAT THE STEERING MECHANISMS WILL FAIL OR FREEZE UP. BESIDES THE FACT THAT DRIVING THE CAR IS ANNOYING TO OPERATE LIKE THIS AND CAUSES FATIGUE, THERE IS DEFINITELY SOMETHING NOT RIGHT AS I HAVE READ FROM MANY FORUMS ONLINE. I LOVE EVERYTHING ABOUT ELSE ABOUT THE KIA SORENTO, BUT THIS STEERING ISSUE VERY CONCERNING. HAVE ALREADY RULES OUT TIRES, ALIGNMENT ETC. THE FEELING IN THE STEERING WHEEL IS PRONOUNCED AND NOT SOMETHING I HAVE EVER FELT IN ANY CAR I HAVE EVER DRIVEN IN 45 YEARS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11171045,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2019","dateComplaintFiled":"01/20/2019","vin":"5XYPKDA59HG","components":"STRUCTURE","summary":"I OWN A 2017 KIA SORENTO AND EXPERIENCED AN EXPLODING SUNROOF WHILE DRIVING NO MORE THAN 20 MPH ON 1/4/19.  I WAS TURNING RIGHT FROM A SIDE ROAD ONTO A LARGER MAIN ROAD AND JUST STARTING TO ACCELERATE WHEN I HEARD A LOUD BANG.  I THOUGH MY CAR BACKFIRED.  AS I LOOKED TOWARDS THE BACK OF THE CAR, I SAW PIECES OF GLASS ON THE BACK SEAT AND REALIZED THAT MY PANORAMIC SUNROOF HAD EXPLODED UPWARDS  THERE ARE LARGE PIECES OF GLASS ANGLED UPWARD, WITH STRESS FRACTURES ALL ALONG THE EDGES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11171063,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2019","dateComplaintFiled":"01/20/2019","vin":"5XYPG4A32HG","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE","summary":"LOST POWER,UNABLE TO ACCELERATE.ENGINE LABORED FORCED TO DRIVE AT SLOW SPEED TO DEALER SHOP.CAR AT DEALERS SHOP FOR 7 DAYS.UNABLE TO GET A PICK UP DATE.CAR HAS 16500 MILES WAS IN SHOP FOR FACTORY RECALL PRIOR TO THIS PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11170499,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2019","dateComplaintFiled":"01/17/2019","vin":"5XYPG4A3XHG","components":"ENGINE","summary":"ENGINE JUST LOST ALMOST ALL POWER,CAR HAS ONLY 5000 MILES, HAD SAME PROBLEM WHEN WE FIRST BOUGHT NEW CAR AFTER 24 HRS TOOK IT BACK AND THEY GAVE US THIS ONE ,SOMEONE IS GOING TO GET SERIOUSLY HURT IF NOT KILLED WITH ENGINE LOSING POWER,CAR IS IN KIA SHOP NOW ,VERY DISSAPOINTED  IN THIS CAR, HAVE BEEN A KIA OWNER15 YRS WITH 5 NEW CARS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11166464,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2019","dateComplaintFiled":"01/11/2019","vin":"5XYPH4A50HG","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, AN EXPLOSION WAS HEARD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED. THE GLASS COVER WAS SHATTERED, BUT DID NOT COMPLETELY COLLAPSE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BERT OGDEN MISSION MAZDA (956-271-6076, LOCATED AT 2309 E EXPRESSWAY 83, MISSION, TX 78572) WHERE IT WAS DIAGNOSED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11164486,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2018","dateComplaintFiled":"01/02/2019","vin":"","components":"STEERING","summary":"WHILE DRIVING, THE STEERING WHEEL SITUATED AT 12:00 O'CLOCK STICKS IN THAT POSITION ENOUGH THAT IT REQUIRES THE DRIVER TO MOVE THE WHEEL BACK TO THE 12:00 O'CLOCK POSITION. ANY SLIGHT CORRECTION MAKES THE VEHICLE SWERVE. THIS ACTION OCCURS WHEN CORRECTING TO THE LEFT OR RIGHT. THIS GIVES THE APPEARANCE THAT THE DRIVER IS IMPAIRED. IT DOESN'T MATTER WHETHER DRIVING ON A HIGHWAY OR TWO LANE CITY STREET. IT WOULD APPEAR THAT THE POWER STEERING IS TO BLAME. I HAD THE VEHICLE IN FOR REGULAR SERVICE BUT NOTED THE ISSUE. THE CAR WAS RETURNED TO ME BUT WAS TOLD NOTHING COULD BE FOUND. I DOUBT SERIOUSLY THEY EVEN  DROVE THE CAR. IT DOESN'T HAPPEN WHEN THE VEHICLE IS IN A STATIONARY POSITION. SCHEDULING ANOTHER CHECK UP THIS WEEK. PLEASE NOTE BELOW THAT I JUST STATED A DATE OF OCCURRENCE. THE PROBLEM HAS BEEN ONGOING SINCE PURCHASE JANUARY 2017","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11164414,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2018","dateComplaintFiled":"01/01/2019","vin":"5XYPGDA5XHG","components":"STEERING","summary":"STEERING HAS BEEN STICKING WHILE DRIVING. I'VE HAD TO FORCEFULLY CORRECT THE STEERING WHILE ON THE HIGHWAY AND CAR FEELS VERY UNSTABLE AND UNSAFE. I TOOK THE CAR TO SEVERAL DEALERS WHOM HAVE ACKNOWLEDGED THE EXISTENCE OF ISSUES AND HAVE SAID TO ME THERE MAYBE BE SOME SOFTWARE UPDATES COMING TO ADDRESS THE PROBLEM. I'VE ALSO PUT IN A COMPLAINT TO KIA CONSUMER AFFAIRS OVER THE ISSUE AND I HAVE FAILED TO GET ANY FEEDBACK. THIS IS A SERIOUS SAFETY ISSUE, I REALLY REMAIN APPREHENSIVE ABOUT DRIVING THE VEHICLE AT THIS POINT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11162826,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2018","dateComplaintFiled":"12/20/2018","vin":"5XYPG4A36HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING MY HEADLIGHTS WILL RANDOMLY JUST SHUT-OFF SOMETIMES THEY WILL COME RIGHT BACK ON AND OTHER TIMES IT TAKES A FEW MINUTES FOR THEM TO COME BACK ON. THIS HAPPENS SEVERAL TIMES A WEEK.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11162142,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2016","dateComplaintFiled":"12/18/2018","vin":"5XYPHDA16HG","components":"ELECTRICAL SYSTEM","summary":"THE CAR WILL BE OFF AND LOCKED AND ALL THE LIGHTS WILL PERIODICALLY COME ON.  THIS HAS HAPPENED ABOUT 15TIMES IN THE 2YRS WE HAVE OWNED IT.  THE DEALERSHIP HAS BEEN INFORMED. WE WERE TOLD THE KIA'S ON THE LOT DO THE SAME THING AND THEY DON'T KNOW WHY????","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11162078,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2017","dateComplaintFiled":"12/17/2018","vin":"5XYPGDA37HG","components":"STEERING","summary":"SHORTLY AFTER BUYING THE KIA IT DEVELOPED A PROBLEM WHERE THE STEERING WHEEL WOULD STICK WHEN ATTEMPTING TO TURN LEFT OR RIGHT. IT TAKES A LITTLE EXTRA EFFORT TO MOVE THE WHEEL PAST THESE STICKING POINTS MOSTLY AT 12 O'CLOCK POSITION AND IT GRADUALLY BECOMES MORE DIFFICULT THE FASTER THE CAR TRAVELS. AT HIGHWAY SPEEDS THIS IS QUITE TROUBLESOME AND DANGEROUS AS THE PROBLEM IS AMPLIFIED. WHILE TRAVELING IN TRAFFIC AT HIGHER SPEEDS,WINDY CONDITIONS,SEARCHING YOUR MIRROR TO CHANGE LANES,ETC., IF THE CAR WANDERS SOMETIMES IT CAUSES ME TO OVER CORRECT WHICH IN TURN CAUSES ANOTHER OVER CORRECTION TO RETURN TO THE LANE .     I HAVE HAD THESE PROBLEMS ON THE HIGHWAY AND CANNOT FIND A WAY TO ADJUST. THIS SEEMS TO BE AN INTERMITTENT PROBLEM BUT IF IT HAPPENS IT STAYS FOR THE DURATION OF THE DRIVE, IT MAY OR MAY NOT BE THERE NEXT TIME. A RECENT INCIDENT HAS CAUSED ME TO NOTIFY KIA AND NHTSA. THERE WAS NO ACCIDENT NO ONE WAS HURT BUT OVER CORRECTING CAUSED AN INCIDENT THAT SHOOK UP MY WIFE AND I AS I COULD HAVE EASILY LOST CONTROL ON THAT HIGHWAY, IN TRAFFIC AT THAT SPEED AT NIGHT. WE ENDED UP TAKING BACK ROADS. I HAVE BEEN TO THE DEALER WHERE I BOUGHT THE CAR BUT THEY FOUND NOTHING. A TECHNICIAN TOLD ME TODAY THAT I PROBABLY NEED TO GET USED TO THE ELECTRIC POWER STEERING. AFTER A YEAR NOW? HE APPARENTLY KNEW SOMETHING AND HAS ANSWERED SIMILAR QUESTIONS AS I BELIEVE THAT NOT ALL KIA'S HAVE ELECTRIC POWER STEERING. IT AMY ALSO BE WEATHER RELATED SINCE IT SEEMED TO RETURN AS THE WEATHER HAS GOTTEN COLDER. I HAVE SEARCHED ON LINE AND HAVE FOUND OTHERS WITH SIMILAR PROBLEMS WITH HYUNDAI AS WELL. I'M LEAVING THE CAR WITH A KIA DEALER 12/26.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11161244,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2018","dateComplaintFiled":"12/13/2018","vin":"5XYPHDA57HG","components":"STEERING","summary":"COMPLAINED ABOUT STEERING WHEEL STICKING FOR THE LAST YEAR. DRIVING ON THE FREEWAY AT 70 MPH YESTERDAY  MOVED INTO THE LEFT LANE TO PASS ANOTHER VEHICLE. I'M NOW IN THE LEFT LANE ABOUT TO PASS THE OTHER VEHICLE AND I NEEDED TO MAKE A LANE CORRECTION TO THE RIGHT HOWEVER THE STEERING WHEEL WAS STUCK AND I HAD TO PULL HARD ON THE STEERING WHEEL AND THE STEERING WHEEL BROKE LOOSE AND MY VEHICLE VEERED TO THE RIGHT AND CAME WITHIN INCHES OF STRIKING THE VEHICLE I WAS PASSING. SAFETY ISSUE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11160729,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2018","dateComplaintFiled":"12/11/2018","vin":"5XYPKDA59HG","components":"EXTERIOR LIGHTING","summary":"I ALWAYS USE AUTO HEADLIGHTS MODE TO OPERATE MY CAR.  THE HEADLIGHTS COULD GO DARK FROM 2 TO 6 SECONDS AND THEN THEY WILL GO BACK ON AUTOMATICALLY.  IT HAS HAPPENED ABOUT 7-10 TIMES IN THE PAST TWO MONTHS WHILE I WAS DRIVING THE VEHICLE.   I DO NOT KNOW IF THIS PROBLEM EXIST DURING DAYTIME BECAUSE IT IS BRIGHT OUT THERE.  BUT WHEN IT IS DARK AND THE LIGHTS SUDDENLY GO OFF IT BECOMES A SAFETY HAZARD.  I CALLED THE MANUFACTURER BUT THE ONLY THING THEY TOLD ME IS TO TAKE MY CAR TO THE DEALER.  I DO NOT WANT TO DO THIS BECAUSE I FEEL THAT IT WILL BE SO HARD FOR THE DEALER TO REPLICATE THE PROBLEM AND FIND OUT POSSIBLE SOLUTIONS, SO MY TIME WILL BE TOTALLY WASTED AT THE DEALER.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11160766,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2018","dateComplaintFiled":"12/11/2018","vin":"5XYPGDA33HG","components":"STEERING","summary":"AT SPEEDS RANGING FROM 25MPH TO 70MPH I MUST CONTINUALLY ADJUST THE STEERING WHEEL TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO EITHER THE LEFT OR RIGHT AND FEELS \"STICKY\" TO TRY TO BRING BACK TO STRAIGHT. STEERING BECOMES UNSTUCK AND THERE IS AN OVER-CORRECTION AND MUST BE REPEATED IN THE OPPOSITE DIRECTION. IT FEELS LIKE WEAVING GOING DOWN THE ROAD.SNOW OR ICY CONDITIONS EXAGGERATE THE OVER-CORRECTION.THERE IS 14,000 MILES ON VEHICLE BUT HAS BEEN PRESENT SINCE HAVING 5000 MILES. LEASED VEHICLE NEW JULY 2017. SPOKE TO DEALERSHIP SERVICE DEPARTMENT.  NO RECALLS OR BULLETINS FOR THIS TYPE OF PROBLEM.VERY CONCERNED STEERING WILL LOCK UP IN A CURVE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11157233,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2017","dateComplaintFiled":"12/10/2018","vin":"5XYPG4A35HG","components":"STEERING","summary":"2017 SORENTO LX FWD AUTO - STEERING STICKS WHILE DRIVING ON THE HIGHWAY, WHEN YOU APPLY MORE PRESSURE TO THE STEERING WHEEL IT THEN RELEASES CAUSING DRIVER TO OVER CORRECT. THE ISSUE IS THEN REPEATED OVER AND OVER MAKING IT DIFFICULT TO DRIVE STRAIGHT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11157110,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2018","dateComplaintFiled":"12/09/2018","vin":"5XYPG4A56HG","components":"STEERING","summary":"STEERING DRIFTS AND VERY DIFFICULT TO CORRECT  HAPPENS IN CITY DRIVING AND HIGHWAY.  CONSTANTLY HAVE TO CORRECT STEERING","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11156992,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2018","dateComplaintFiled":"12/08/2018","vin":"5XYPGDA53HG","components":"ELECTRONIC STABILITY CONTROL (ESC),ENGINE","summary":"I WAS DRIVING MY CAR GOING 50MPH OR 60MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN WHILE I HAD MY FEET ON THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR CAUSING ME TO HAVE TO PULL OVER IMMEDIATELY WHEN IN TRAFFIC. I CUT THE CAR OFF AND LET IT SIT FOR A COUPLE OF MINS AND WHEN I CUT IT BACK ON IT SOUNDED LIKE THE CAR WAS IDILED TO HIGH. I TRIED TO DRIVER AGAIN ONLY FOR THE CAR TO JERK AND SEEMED LIKE IT WAS DRIVING ITSELF ONLY TO SLOW DOWN AGAIN TO ONLY 10MPH WITH MY FEET ALL THE WAY DOWN ON THE GAS PEDAL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11154503,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2018","dateComplaintFiled":"11/28/2018","vin":"5XYPGDA58HG","components":"EXTERIOR LIGHTING","summary":"THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS.  IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11151469,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2018","dateComplaintFiled":"11/14/2018","vin":"5XYPGDA5XHG","components":"POWER TRAIN","summary":"OUR 2017 KIA SORENTO V6  WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA   OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE.  UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM.     THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED.   THE SERVICE MANAGER  ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE  DIAGNOSTIC PORT.  WE AGREED AND DID NOT RECONNECT IT.       FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM  AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT,   I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES.       I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT.  I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE   WAS AT A STANDSTILL.  WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE,   I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT.  I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN.  THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?.  I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP.  I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING.  IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION.  I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT!     I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING.  THIS IS THE 5TH TIME THIS HAS HAPPENED   AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION.      I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11144444,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2018","dateComplaintFiled":"10/31/2018","vin":"5XYPG4A37HG","components":"EXTERIOR LIGHTING,SERVICE BRAKES,ENGINE","summary":"I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF.  I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK.  I THEN RESTARTED IT AND IT WAS FINE.  THE DEALER COULD FIND NOTHING WRONG WITH IT.  THIS IS VERY DANGEROUS.  WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS.  SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11140745,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2018","dateComplaintFiled":"10/16/2018","vin":"5XYPHDA54HG","components":"EXTERIOR LIGHTING","summary":"WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON.  WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED.  THIS HAS HAPPENED 4 TIMES IN ONE MONTH.  SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE.  IT IS AT THE DEALER NOW FOR THE SECOND TIME.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11140024,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2018","dateComplaintFiled":"10/12/2018","vin":"5XYPKDA51HG","components":"UNKNOWN OR OTHER","summary":"I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11139745,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2018","dateComplaintFiled":"10/11/2018","vin":"5XYPH4A57HG","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11138993,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2018","dateComplaintFiled":"10/08/2018","vin":"5XYPGDA5XHG","components":"ENGINE","summary":"VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL.  THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE.  THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF.  WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11132008,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2018","dateComplaintFiled":"09/27/2018","vin":"5XYPKDA56HG","components":"ELECTRICAL SYSTEM","summary":"WHILE DRIVING AT NIGHT WITH LIGHTS IN THE \"AUTOMATIC\" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD.  AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE.  THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL.  IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING.  IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE \"ON\" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11130223,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2018","dateComplaintFiled":"09/18/2018","vin":"5XYPHDA57HG","components":"POWER TRAIN","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT  CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11124354,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2018","dateComplaintFiled":"09/04/2018","vin":"5XYPG4A34HG","components":"ENGINE","summary":"THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11114948,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2018","dateComplaintFiled":"07/31/2018","vin":"5XYPH4A52HG","components":"VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)","summary":"AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL.  BRAKE HOWEVER WAS NOT ENGAGED.  ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11115026,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2018","dateComplaintFiled":"07/31/2018","vin":"","components":"UNKNOWN OR OTHER,ENGINE","summary":"I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11110962,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2018","dateComplaintFiled":"07/12/2018","vin":"5XYPKDA52HG","components":"EXTERIOR LIGHTING","summary":"THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF.  THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE \"AUTOMATIC\" POSITION.  THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11103569,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2017","dateComplaintFiled":"06/23/2018","vin":"5XYPG4A3XHG","components":"ELECTRICAL SYSTEM","summary":"TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS \"OPEN\" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11101439,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/09/2018","dateComplaintFiled":"06/12/2018","vin":"5XYPHDA59HG","components":"SERVICE BRAKES","summary":"ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11090815,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2018","dateComplaintFiled":"04/28/2018","vin":"5XYPG4A34HG","components":"ENGINE","summary":"WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11089020,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2018","dateComplaintFiled":"04/19/2018","vin":"5XYPK4A50HG","components":"UNKNOWN OR OTHER","summary":"WHILE DRIVING(60MPH) ON I10 WEST BOUND IN NEW ORLEANS, LA AT AROUND 7:45PM ON APRIL 18TH, 2018 THE SUNROOF OF MY 2017 KIA SORENTO EXPLODED. IT WAS A CLEAR EVENING AND ONLY A FEW CARS AROUND ME ON THE HIGHWAY. TOOK CAR TO DEALERSHIP  AND WAS TOLD BY THE SERVICES PARTS ASSOCIATE \"IT WAS ROCK\" AS IF HE WAS TRAINED TO AUTOMATICALLY SAY THAT WITHOUT EVEN LOOKING AT THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11083517,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2018","dateComplaintFiled":"04/05/2018","vin":"5XYPG4A31HG","components":"UNKNOWN OR OTHER","summary":"VEHICLES RANDOMLY DOES NOT WANT ACCELERATE. SEEM MOST OFTEN ON TURNS IN TO ON COMING TRAFFIC BUT NOT ALWAYS. SOME TIME'S IT IT WILL DO IT JUST GOING FORWARD. I HAVE ALMOST BE CREAMED TWICE BECAUSE OF THIS. TOOK IT TO DEALER. THE SAID THEY COULD NOT FIND ANYTHING WRONG. THIS HAS ALSO HAPPEN TO FIANCEE. THIS DANGEROUS AND UNACCEPTABLE.AND SO WHERE DO I GO FROM HERE?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11080096,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2018","dateComplaintFiled":"03/19/2018","vin":"5XYPHDA13HG","components":"VEHICLE SPEED CONTROL","summary":"THE VEHICLE DID NOT FUNCTION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 60 MPH. THE ENGINE RPM'S DROPPPED FROM 4,000 TO 1,000 AND THE ACCELERATOR AND TRANSMISSION WAS NOT RESPONDING. THE VEHICLE TOOK MULTIPLE ATTEMPTS TO BE OPERATED NORMALLY. THE DEALER COULD NOT REPLICATE THE CONDITION UPON A TEST DRIVE BY THEIR TECNICIAN. THIS FAILURE RECURRED ON SEVERAL OCCASIONS. NOTE: ACCORDING TO THE NHTSA, THIS IS THE EXACT SAME THING THAT HAS HAPPENED AND BEEN REPORTED BY OWNERS OF KIA OPTIMAS. THE DEALER ORDERED A HOSE ASSEMBLY AIR INTAKE PART TO BE INSTALLED UPON ARRIVAL UNDER SA303 PROCEDURE BUT DENIES IT HAS ANYTHING TO DO WITH THE ACCELERATION PROBLEM.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11080299,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2017","dateComplaintFiled":"03/19/2018","vin":"5XYPHDA51HG","components":"STEERING","summary":"A FEW MONTHS AFTER PURCHASING THE 2017 KIA SORENTO WE BEGAN NOTICING STEERING ISSUES.  IT DOESN'T HAPPEN ALL THE TIME BUT APPEARS TO HAPPEN AFTER THE CAR WARMS UP.  YOU MUST CONSTANTLY ADJUST THE STEERING TO DRIVE STRAIGHT.  THE CAR WILL DRIFT TO THE LEFT AND WHEN YOU TRY TO CORRECT, THE CAR FIGHTS YOU.  ALL OF THE SUDDEN, THE STEERING RELEASES AND THEN THE CAR DRIFTS RIGHT AND THE STEERING FIGHTS YOU TRYING TO ADJUST LEFT.  IT MAKES IT VERY DIFFICULT TO KEEP THE VEHICLE DRIVING STRAIGHT EVEN ON STRAIGHT, FLAT ROADS.    I STATED BELOW THAT IT HAPPENED ON MARCH 6, 2017.  THAT WAS THE FIRST DATE THE CAR WAS TAKEN TO THE DEALER FOR SERVICE BUT THE ISSUE HAS BEEN ONGOING SINCE BEFORE THAT DATE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11075088,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2018","dateComplaintFiled":"02/26/2018","vin":"","components":"EXTERIOR LIGHTING","summary":"WHILE ON AUTO, HEADLIGHTS TURNED OFF WHEN THEY SHOULD NOT HAVE.  TWO TIMES DURING DUSK/TWILIGHT, AND ONCE DURING THE NIGHT WITHIN A THREE WEEK PERIOD.  THE TIME IT HAPPENED AT NIGHT, AND THE ONE TIME DURING TWILIGHT WAS ON AN UNLIT RURAL ROAD .  THE OCCURRENCE DURING DUSK WAS AT A LIGHTED RURAL INTERSECTION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11066534,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2017","dateComplaintFiled":"02/01/2018","vin":"5XYPH4A58HG","components":"STEERING","summary":"WHILE DRIVING THE CAR ON ANY ROAD (CITY OR HIGHWAY) IT WANTS TO DRIFT TO THE SIDE AND WHEN YOU GO TO CORRECT THE STEERING IT FEELS STICKY, FOR LACK OF BETTER WORDS, AND THERE IS A DELAY IN THE RESPONSE. SO I END UP OVER CORRECTING, AND I'M ALL OVER THE ROAD. THIS CAR IS SO UNSAFE AS IT IS RIGHT NOW. I'VE TAKEN MY CAR INTO THE DEALERSHIP TWICE, CALLED CONSUMER ADVISORS FOR KIA, HAS A TECH GO FOR A TEST DRIVE, AND SPOKE TO THE SERVICE MANAGER. WHILE THEY CAN VERIFY THERE'S AN ISSUE, THEY CAN'T DO ANYTHING TO FIX IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11064925,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2017","dateComplaintFiled":"01/25/2018","vin":"5XYPG4A32HG","components":"ELECTRICAL SYSTEM,ENGINE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO LOU SOBH KIA (1135 BRUFORD RD, CUMMING, GA 30041), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE DRIVING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11062773,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2017","dateComplaintFiled":"01/15/2018","vin":"5XYPG4A31HG","components":"VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM","summary":"ON FOUR DIFFERENT OCASIONS THIS VEHICLE COMPLETELY DIED EACH TIME WHILE GOING DIFFERENT SPEEDS. ONE OF THESE TIMES I WAS IN HIGH SPEED TRAFFIC ON AN EXPRESSWAY, ALMOST CAUSING A WRECK. THE FIRST TIME IT DIED I WAS ON A ROAD GOING ABOUT 40 MILES PER HOUR, THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON AND IT STARTED MAKING A SURGING SOUND. THE THIRD TIME I WAS IN HIGH SPEED TRAFFIC GOING 65 AND IT COMPLETELY DIED, THE FOURTH TIME I HAD JUST STARTED DRIVING AND WAS GOING ABOUT 15 MPH WHEN IT DIED.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11058232,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2017","dateComplaintFiled":"01/03/2018","vin":"5XYPKDA58HG","components":"UNKNOWN OR OTHER","summary":"I'M REPORTING ON A SUNROOF THAT EXPLODED WITHOUT ANY APPARENT REASON. ON DECEMBER 29, 2017, MY WIFE AND I WERE RETURNING HOME FROM A TRIP IN OUR 2017 KIA SORENTO. (MILEAGE AT TIME OF INCIDENT WAS ABOUT 16,080) IT WAS PURCHASED NEW IN DECEMBER 2016. THE TIME WAS AROUND 10 AM, IT WAS RAINING AND ABOUT 37. THE HIGHWAY WAS BARE AND WET AND IN GOOD CONDITION ' NO POTHOLES OR ANYTHING OF THAT NATURE. WE WERE TRAVELING NORTH ON HIGHWAY 95 JUST NORTH OF LEWISTON, ID. THE POSTED SPEED IS 65 MPH AND THAT WAS THE SPEED I WAS TRAVELING. THERE WERE NO CARS WITHIN AT LEAST A HALF MILE IN FRONT OF US. THERE WERE NO CARS IN THE OPPOSITE LANES. THE UPHILL LANE WE WERE TRAVELING IN IS ACROSS FROM THE HILLSIDE WHICH IS ACROSS THE HIGHWAY TO THE WEST. THE HIGHWAY IS FOUR LANES WITH A MEDIAN AND JERSEY BARRIER. TO THE EAST OF THE LANE WE WERE TRAVELING IN, THE TERRAIN IS HILLY BUT NOT STEEP AND DOES NOT HANG ABOVE THE ROAD. (THIS IS TO ESTABLISH THAT THERE WERE NO AREAS WHERE A ROCK COULD RANDOMLY FALL OFF A HILLSIDE, BOUNCE UP AND FALL ONTO THE SUNROOF PANEL.)    AT ABOUT 10:05, THERE WAS A TREMENDOUS NOISE AND INSTANTLY THERE WAS AN INITIAL RUSH OF AIR OUT OF THE CAR AFTER WHICH SOME BITS OF GLASS SHARDS CAME DOWN ON US. I COULD HEAR LARGE CHUNKS OF GLASS MOVING ALONG THE ROOF TOP TO THE REAR OF THE VEHICLE AND THE NOISE OF A SUDDENLY OPEN TOP. THE LINER WAS OPEN SO THERE WAS NO PROTECTION FROM THE GLASS OR THE ELEMENTS. I PULLED OVER AS SOON AS I SAFELY COULD TO INSPECT THE DAMAGE. I CLOSED THE LINER TO KEEP THE RAIN OUT, GOT OUT OF THE CAR AND STOOD ON THE DOOR JAMB TO GET A CLOSER LOOK. THE GLASS WAS POOCHED UP AROUND THE HOLE WHICH WAS ABOUT 2 FEET IN DIAMETER IN THE CENTER OF THE PANE. (THE PANE THAT SHATTERED WAS THE ONE THAT RETRACTS AND IS RIGHT ABOVE THE DRIVER AND PASSENGER SEATS.) WE LOOKED AROUND FOR GLASS AND THERE WERE JUST TINY BITS IN THE FRONT AREA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11057204,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2017","dateComplaintFiled":"12/28/2017","vin":"5XYPKDA50HG","components":"UNKNOWN OR OTHER","summary":"ASSIST EMERGENCY BRAKING/FORWARD COLLISION SYSTEM DOES NOT WORK TO IDENTIFY, WARN OF POTENTIAL IMPACT, AND DOES NOT APPLY EMERGENCY BRAKING FOR ANOTHER VEHICLE OR PEDESTRIAN AT ANY SPEED AS DESCRIBED IN 2017 KIA SORENTO MANUAL. THE VEHICLE DOES NOT DISPLAY ANY WARNING THAT THE SYSTEM IS NOT IN OPERATION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11056570,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/21/2017","dateComplaintFiled":"12/26/2017","vin":"5XYPH4A14HG","components":"POWER TRAIN","summary":"VEHICLE WAS PARKED, AND RUNNING, ON SLOPED DRIVEWAY. MY WIFE, WHO HAD EXITED THE CAR, RETURNED TO TURN THE CAR OFF.  SHE OPENED THE DOOR AND TURNED THE CAR OFF. THE CAR THEN BEGAN ROLLING DOWN THE DRIVEWAY.   THE CAR DOOR WAS STILL OPEN AND MY WIFE ENDED UP RUNNING BACKWARDS WITH THE CAR, WHICH WENT INTO A STREET AND HIT A CURB. THE DOOR HIT MY MY WIFE IN THE HEAD CAUSING HER TO FALL. SHE SUSTAINED ROAD RASH ABRASIONS ON HER HIP AND SHOULDER. SHE HAS NO RECOLLECTION OF THE INCIDENT. SHE SPENT A NIGHT IN THE HOSPITAL AND HAD TO UNDERGO A CT SCAN, BRAIN MRI, EEG AND HIP XRAY. ALL THOSE TURNED OUT NEGATIVE. THE DIAGNOSIS FROM THE DOCTOR WAS TRANSIENT GLOBAL AMNESIA.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11056611,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2017","dateComplaintFiled":"12/26/2017","vin":"5XYPGDA55HG","components":"VEHICLE SPEED CONTROL","summary":"AS I WAS MAKING A RIGHT HAND TURN ON TO A BUSY HIGHWAY, MY GAS PEDDLE STOPPED WORKING AND I WAS STUCK IN THE MIDDLE OF THE ROAD WITH ON COMING TRAFFIC. MY CAR WAS TAKEN TO KIA AND HAD A WIRE REPLACED THAT CONNECTED TO THE COMPUTER. A FEW DAYS LATER AS I WAS ON THE INTERSTATE MY CAR WAS TRYING TO DRIVE ITSELF.   MY CAR WAS TRYING TO EXCEL FASTER THAN I WANTED IT TO GO. I WAS BEHIND A TRACKER TRAILER AND I WAS SCARED I WAS GOING TO HIT IT. MY CAR IS NOW AT KIA SERVICE. THEY WERE GOING TO REPLACE THE  FULL THROTTLE BODY BUT THEN RECEIVED NOTICE TO PUT A HALT ON THAT BECAUSE OF ANOTHER ISSUE.  I DO NOT FEEL SAFE PUTTING MY CHILDREN BACK IN THIS VEHICLE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11048772,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2017","dateComplaintFiled":"11/27/2017","vin":"5XYPKDA58HG","components":"EXTERIOR LIGHTING","summary":"THE HEADLIGHTS HAVE GONE OUT ON TWO SEPARATE OCCASIONS, WHILE OPERATING THE VEHICLE AT NIGHT WITH THE  HEADLIGHT CONTROL IN THE AUTO MODE. THE HEADLIGHTS COMPLETELY SHUTDOWN FOR APPROXIMATELY 2 TO 3 SECONDS DURING THIS ISSUE AND AUTOMATICALLY CAME BACK ON.  BOTH TIMES THIS OCCURRED AT HIGHWAY SPEEDS WITH NO OTHER LIGHT SOURCE IN THE AREA.  THE VEHICLE HAS BEEN CHECKED BY THE LOCAL KIA DEALER.  THE ISSUE COULD NOT BE DUPLICATED BY THE SERVICE DEPARTMENT AND NO TROUBLE CODES WERE FOUND.  WE HAVE BEEN INSTRUCTED TO ONLY OPERATE THE VEHICLE WITH THE HEADLIGHTS IN THE MANUAL MODE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11044636,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2017","dateComplaintFiled":"11/08/2017","vin":"5XYPHDA58HG","components":"UNKNOWN OR OTHER","summary":"OUR SUNROOF EXPLODED WHILE DRIVING SOUTH ON US I-5 JUST NORTH OF EVERETT, WA. THE GLASS BLEW UPWARD OUT OF THE CAR & GLASS SHARDS FLEW ON US AND OUR DOG. WE CLOSED THE FABRIC ROOF COVER SO THE GLASS WOULDN'T FALL ON US. KIA TACOMA SAID IT WAS NOT COVERED BY WARRENTEE. THEY REPLACED THE SUNROOF SO WE COULD CONTINUE OUR TRIP TO ARIZONA. THE COST WAS $944 US. WE CONTACTED KIA CANADA WHO HAVE OPENED A CLAIM BUT WE DON'T KNOW IF WE WILL BE REIMBURSED. THIS PROBLEM HAS EXISTED FOR SEVERAL YEARS. I HOPE PEOPLE WILL REPORT IT TO YOU SO THAT YOU CAN INSIST ON A BETTER QUALITY FOR SAFE SUNROOFS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11043107,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2017","dateComplaintFiled":"11/03/2017","vin":"5XYPKDA51HG","components":"UNKNOWN OR OTHER","summary":"MY VIN IS COMING UP AS INVALID WHEN I SEARCH FOR RECALLS.  [XXX] IS WHAT IS ON MY REGISTRATION AND ON THE DASH.  ATTACHED IS A PICTURE OF THE DASH VIN.      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11041007,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2017","dateComplaintFiled":"10/30/2017","vin":"5XYPKDA57HG","components":"UNKNOWN OR OTHER","summary":"DIFFICULTY ACCELERATING IN CONGESTED STOP-AND-GO TRAFFIC AND/OR WHEN PULLING OUT FROM A STOP SIGN OR TRAFFIC LIGHT.  IT'S AS IF THE CAR DOES NOT GET ANY GAS, AND THEN IT LUNGES FORWARD. WE WERE ON A FOUR-WEEK CROSS-COUNTRY TRIP AND FELT VERY UNSAFE. FOUR DEALERSHIPS HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM OR DIAGNOSE OR REPAIR IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11039263,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/23/2017","dateComplaintFiled":"10/24/2017","vin":"5XYPKDA51HG","components":"SEAT BELTS","summary":"LR SEAT BELT BAYONET FAILED TO RETURN TO FLAT, WHEN PASSENGER ENTERED CAR, DURING TURNING AND TWISTING GETTING IN, HEAD STRUCK BAYONET CAUSING CONCUSSION.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11034620,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2017","dateComplaintFiled":"10/19/2017","vin":"","components":"UNKNOWN OR OTHER","summary":"THE AC LEAKS ONTO THE FLOOR AFTER AN HOUR OF HIGHWAY DRIVING. I WOULD NOT NOTICE IF I DID NOT HAVE RUBBER FLOORMATS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11034181,"manufacturer":"Kia America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2017","dateComplaintFiled":"10/17/2017","vin":"5XYPG4A3XHG","components":"SUSPENSION,POWER TRAIN,ENGINE","summary":"THIS KIA SORENTO MAKES A VERY HIGH OVER-REVVING NOISE WHILE DRIVING UP THE STREET. THE KIA OFTEN SEEMS TO TRY TO FIND THE GEAR IT NEEDS TO BE IN WHILE DRIVING AND MAKES A LOUD ENGINE NOISE WHEN GOING UP HILL OR DRIVING MORE THAN 20 MPH. THIS KIA ALSO MAKES A INTERNAL CLICKING NOISE WHEN MAKING RIGHT TURNS, WHICH IS OFTEN WORSE WHEN TURNING ON AN INCLINE. THE ENGINE HAS A LOUD RATTLE NOISE WHEN STARTED AND THE CAR IS OFTEN HARD TO START, MEANING WHEN I TURN THE IGNITION KEY, THE CAR MAY START 50 PERCENT OF THE TIME ON THE FIRST START.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11033119,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2017","dateComplaintFiled":"10/12/2017","vin":"5XYPH4A14HG","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS PARKED OUTSIDE OF AN AUTO BODY SHOP OVER THE WEEKEND, THE CENTER CONSOLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE MELTED CENTER CONSOLE AND BURNT DRIVER SIDE SEAT WERE DISCOVERED BY AN AUTO BODY TECHNICIAN. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE CAUSE OF THE FIRE. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY WAS TO CONTACT THE MANUFACTURER FOR AN INSPECTION.  THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.  *LN  CONSUMER STATED WIRING FAILURES WITH WINDOW, TRUNK AND CONSOLE. UPDATED 8/22/18*JB    THE CONSUMER STATED THE VEHICLE WAS DEEMED A TOTAL LOSS. *JS","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11015780,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2017","dateComplaintFiled":"08/16/2017","vin":"5XYPKDA51HG","components":"EXTERIOR LIGHTING","summary":"THE HEADLIGHTS DO NOT SHINE FAR ENOUGH FOR SAFE STOPPING IN AN EMERGENCY.  DEER RAN ON TO ROAD AND ALMOST HIT IT.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11010576,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2017","dateComplaintFiled":"07/25/2017","vin":"5XYPKDA59HG","components":"UNKNOWN OR OTHER","summary":"SIDE LANE WARNING SYSTEM DETECTS A VEHICLE WHEN THERE IS NO VEHICLE THERE.    APPLE CARPLAY SYSTEM CAUSES AN EXTREME ECHO ON REMOTE PHONE, THEREFORE HANDS FREE CAR PHONE IS NOT POSSIBLE.  IT IS DANGEROUS TO HAVE TO DISCONNECT THE PHONE FROM THE USB CORD AND CALL PEOPLE MANUALLY.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11003183,"manufacturer":"Kia America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2017","dateComplaintFiled":"07/05/2017","vin":"5XYPKDA50HG","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"AFTER 650 MILES:  MERGING ONTO A HIGHWAY:  ENGINE RATTLED.  ENGINE DIED.  WE COASTED TO THE SHOULDER.  WE STOPPED.  I PUT THE VEHICLE IN PARK.  SMOKE WAS COMING FROM UNDER THE HOOD.  LOOKING UNDERNEATH, WE SAW THE CAR WAS ON FIRE.  INITIALLY THE FIRE WAS UNDER THE ENGINE.   WE GOT AWAY FROM THE CAR AND CALLED 911.  THE FIRE DEPARTMENT CAME AND PUT IT OUT.  BY THIS POINT IT BURNED THE FRONT 2/3 OF THE CAR.  THE CAR GOT TOWED TO AN AUTOMOTIVE TOWING PLACE.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":11001726,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2017","dateComplaintFiled":"06/27/2017","vin":"5XYPG4A37HG","components":"VEHICLE SPEED CONTROL","summary":"CRUSE CONTROL SET AT 70 AND WHILE DESCENDING WILL DROP TO 3500RPM AND THEN SUDDENTLY DROP 5000RPM.  TOOK TO THE DEALER AND THEY COULD NOT FIND A CAUSE OR PROBLEM","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10991253,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2016","dateComplaintFiled":"05/23/2017","vin":"5XYPKDA50HG","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"THE COLLISION WARNING AND AUTONOMOUS EMERGENCY BRAKING SYSTEMS ON THIS VEHICLE ARE TOTALLY INOPERATIVE AND HAVE BEEN SINCE VEHICLE DELIVERY.  VEHICLE NOW HAS ABOUT 1800 MILES ON IT.  IT HAS BEEN TO TWO DEALERS FOR REPAIR AND BOTH SAY THEIR TESTS DO NOT INDICATE ANY FAILURE","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10969106,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2017","dateComplaintFiled":"03/28/2017","vin":"5XYPG4A50HG","components":"SEAT BELTS,SEATS","summary":"WHEN YOUR IN THE PASSER SEAT AND THE SEATBELT NOT HOOK UP IT DOESN'T  ALARM  TO LET YOU KNOW YOUR SEATBELT  NOT FASTEN. ALL THERE OTHER VEHICLES DO.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10955039,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2017","dateComplaintFiled":"02/16/2017","vin":"5XYPHDA12HG","components":"AIR BAGS","summary":"MY PASSENGER SIDE AIR BAG WILL NOT BECOME ACTIVE IF I USE MY AIR CUSHION.I NEED TO BE ABLE TO ACTIVATE THE AIR BAG.KIA TELLS ME  TO BAD .I NEED TO USE A CUSHION FOR MEDICAL REASONS.I WANT THE AIR BAG TO BE ACTIVE .I PAID FOR THIS FEATURE.KIA SAID I CAN'T USE A CUSHION. I FEEL THE AIR BAG SHOULD BE ACTIVE ALL OF THE TIME REGARDLESS PLEASE REQUIRE THEM TO PUT SWITCH ON THIS FEATURE TO ACTIVATE THE AIR BAG?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10948851,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2017","dateComplaintFiled":"02/01/2017","vin":"5XYPG4A57HG","components":"ENGINE","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 52 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPMS MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,700.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10948873,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2016","dateComplaintFiled":"02/01/2017","vin":"5XYPG4A57HG","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE","summary":"15-DEC-2016: TRAVELING APPROX. 50 MPH DURING HEAVY TRAFFIC IN MARIETTA, GA, THE VEHICLE HAD A COMPLETE LOSS OF POWER THEREFORE PREVENTING THE OPERATOR OF SAID MOTOR VEHICLE TO HAVE COMPLETE LOSS OF CONTROL OF THE VEHICLE, (MYSELF) THUS, ILLUSTRATING A SERIOUS SAFETY DEFECT. THIS ISSUE COULD HAVE RESULTED IN SERIOUS INJURY, THE LOSS OF LIFE OF MYSELF OR OTHER MOTORIST, AND OR A CATASTROPHIC EVENT TO PROPERTY AND INFRASTRUCTURE. THE ENGINE LIGHT DID COME ON DURING THIS INCIDENT AND EVER SINCE I HAVE BEEN EXTREMELY FEARFUL TO OPERATE MY VEHICLE EVER SINCE.       2. 22-DEC-2016: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. I WAS PARKED AND THE RPMS ACCELERATED FOR NO REASON. I HAVE VIDEO FOOTAGE OF THIS INCIDENT.    3. 05-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE WANTED TO ACCELERATE WHILE PARKED. VEHICLE JERKED WHEN SHIFTING INTO PARK OR DRIVE. VEHICLE ACCELERATED WITHOUT APPLYING ANY THROTTLE. ACCELERATED VERY FAST HAD TO HOLD BRAKES WITH SIGNIFICANT FORCE TO PREVENT FROM ACCELERATING. I HAVE VIDEO FOOTAGE OF THIS INCIDENT.     4. 16-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE SEEMS TO SKIP A GEAR WHEN STOPPED AND TRYING TO ACCELERATE.   5. FRONT OF  VEHICLE SHOOK AND HAS PROBLEMS ACCELERATING COMING FROM A COMPLETE STOP OR UP A HILL. FEELS LIKE IT MISSES A TRANSMISSION GEAR WHEN TRYING TO ACCELERATE. 0-10 MPH OK BUT 10-35 YOU HAVE TO PRESS ACCELERATOR SIGNIFICANTLY, THEN OVER SPEEDS.     3 DIFFERENT KIA DEALERSHIPS INCLUDING 5 INCIDENTS HAVE TAKEN PLACE AND AND EACH HAVE FAILED TO IDENTIFY THE PROBLEM OR MAKE REPAIRS. KIA CORPORATE TOLD THE LAST DEALERSHIP TO PARK VEHICLE AND NOT MAKE AN ATTEMPT TO REPAIR. VEHICLE HAS BEEN INOPERABLE FOR 31 DAY TOTAL IN KIA'S CUSTODY (SERVICE REPAIR CENTER).  LEMON LAW PROCEEDINGS PENDING.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10948107,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2016","dateComplaintFiled":"01/28/2017","vin":"","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"THIS PROBLEM IS IDENTICAL TO NHTSA ID NUMBER 10917569. ON THREE DIFFERENT OCCASIONS THE SMART CRUISE CONTROL/ABS/STABILITY CONTROL WARNING: BASICALLY ALL WARNING LIGHTS LIT ON THE DASHBOARD. CAR HAD LESS THAN 500 MILES, DOING 65MPH ON A CLEAR DAY.  STOPPED AND RESTARTED CAR, ALL LIGHT S CLEARED. DEALER FOUND NO CODES STORED. SO FAR IT HAS ONLY HAPPENED WHEN USING THE LDWS. LEAVE IT OFF IT NEVER OCCURS.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10947789,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2016","dateComplaintFiled":"01/26/2017","vin":"5XYPK4A56HG","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT PULLED OVER TO THE SHOULDER, AND TURNED OFF AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FIVE OTHER TIMES BUT THERE WAS NO REMEDY TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 418.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10945678,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2017","dateComplaintFiled":"01/17/2017","vin":"5XYPHDA16HG","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO GET THE VEHICLE TO STOP MANUALLY. THE CONTACT STATED THAT THE AUTONOMOUS EMERGENCY BRAKING SYSTEM MALFUNCTIONED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10940441,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2017","dateComplaintFiled":"01/08/2017","vin":"5XYPKDA58HG","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"1.) DRIVING VEHICLE AT HIGHWAY SPEED. NOTICED PARKING BRAKE LIGHT ON (HAD NOT EXPLICITLY ENGAGED BRAKE). TRIED TO DISENGAGE PARKING BRAKE, AND THE LIGHT STAYED ON. PULLED OVER, PUT CAR IN PARK. TRIED TO DISENGAGE AGAIN, STILL WOULD NOT. TURNED CAR OFF, ON AGAIN, WAS ABLE TO DISENGAGE.    2.) DRIVING CITY ROAD, APP 40MPH, ACCELERATOR PEDDLE BECAME PHYSICALLY STUCK, TOOK FOOT OFF PEDDLE, PEDDLE STAYED IN POSITION AND CAR CONTINUED TO ACCELERATE. TRIED TO GENTLY PUSH PEDDLE, BUT IT WOULD NOT DISENGAGE. TAPPED PEDDLE HARD AND IT CAME LOOSE. THIS HAS OCCURRED TWICE.     CAR HAS 15K MILES.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10917569,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2016","dateComplaintFiled":"10/20/2016","vin":"","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"PROBLEM: INTERMITTENT PROBLEM WITH ADVANCED SMART CRUISE CONTROL AND AUTONOMOUS BRAKING ON A NEW 2017 KIA SORENTO WITH LESS THAN 1100 MILES. WHAT HAPPENED: WHEN USING THE ADVANCED SMART CONTROL FEATURE, THE SMART CRUISE CONTROL WILL SHUT DOWN RANDOMLY.  ON FOUR OCCASIONS, WHILE DRIVING WITH SMART CRUISE CONTROL, ON A HIGHWAY ON A CLEAR DAY, MY KIA'S DASHBOARD LIT UP WITH \"CHECK SMART CRUISE CONTROL SYSTEM.\"  THESE ADDITIONAL  WARNING LIGHTS LIT UP ON THE DASHBOARD:  ANTI-LOCK BRAKE WARNING LIGHT, ELECTRONIC BRAKE FORCE DISTRIBUTION SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND ELECTRONIC STABILITY CONTROL INDICATOR LIGHT.  THE CRUISE CONTROL WILL NOT WORK AND ALL LIGHTS STAY ON UNTIL THE VEHICLE IS TURNED OFF AND THEN BACK ON.  AFTER ONE OCCURRENCE, I TOOK THE VEHICLE TO THE DEALER TO DIAGNOSE THE PROBLEM.  AS THIS ONLY HAPPENS RANDOMLY THEY WERE NOT ABLE TO REPLICATE THE PROBLEM.  THE VEHICLE WAS ALSO NOT STORING ANY DIAGNOSTIC CODES.  AFTER THE 3RD TIME IT WAS IN THE DEALER FOR THE SAME ISSUE THEY SAID A CODE WAS STORED.  THEY SAID IT HAD SOMETHING TO DO WITH THE CAMERA MOUNTED ON THE TOP OF THE WINDSHIELD.  THE SERVICE TECH DISCONNECTED AND RECONNECTED THE CAMERA WITH THE THOUGHT THAT IT MIGHT BE A LOOSE CONNECTION.  THE SAME ISSUE HAPPENED AGAIN AFTER THEY ADJUSTED THE CAMERA.  THEY HAVE A NEW CAMERA ON ORDER BUT IT IS NOT IN STOCK ANYWHERE IN THE COUNTRY.  THIS IS A SERIOUS SAFETY CONCERN.  I CONTACTED KIA MOTORS CONSUMER AFFAIRS SEVERAL TIMES, AND THEY JUST SEND ME BACK TO THE DEALER.  PROBLEM IS STILL UNSOLVED.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10917574,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2016","dateComplaintFiled":"10/20/2016","vin":"","components":"SERVICE BRAKES","summary":"PROBLEM:  WHILE DRIVING THE VEHICLE IN VERY SLOW STOP AND GO TRAFFIC THE ELECTRONIC PARKING BRAKE ENGAGED.  I WAS UNABLE TO DISENGAGE THE ELECTRONIC PARKING BRAKE BY PRESSING THE BUTTON.  TO GET THE CAR TO MOVE FORWARD I HAD TO SHUT THE CAR OFF AND BACK ON.  CONCERNED THAT THE ELECTRONIC PARKING BRAKE COULD ENGAGE ON ITS ON AT ANY TIME AND CAUSE AN ACCIDENT.  DON'T KNOW IF THIS IS ALSO RELATED TO THE ISSUE WITH THE SMART CRUISE CONTROL.  THE SMART CRUISE CONTROL WAS ON, BUT THE DASHBOARD DID NO LIGHT UP AND THE CRUISE CONTROL DID NOT TURN OFF AS IN MY PREVIOUS COMPLAINT.  THINK THERE IS A CHANCE THIS IS A SEPARATE ISSUE.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10917367,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2016","dateComplaintFiled":"10/19/2016","vin":"5XYPK4A55HG","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"PROBLEM: INTERMITTENT PROBLEM WITH ADVANCED SMART CRUISE CONTROL AND AUTONOMOUS BRAKING ON A NEW 2017 KIA SORENTO WITH LESS THAN 500 MILES.    WHAT HAPPENED: WHEN USING THE ADVANCED SMART CONTROL FEATURE, AS EXPLAINED TO ME BY THE DEALER, THE MANUAL, AND KIA VIDEOS, THE CAR WILL STOP AUTONOMOUSLY WHEN APPROACHING A CAR AT A STOP LIGHT. MY KIA STOPS AUTONOMOUSLY MOST OF THE TIME, BUT NOT ALL OF THE TIME.  ON THREE OCCASIONS, WHILE DRIVING WITH SMART CRUISE CONTROL, ON A STRAIGHT ROAD ON A CLEAR DAY, MY KIA SLOWED DOWN BUT DID NOT STOP, CAUSING ME TO TAKE EMERGENCY EVASIVE ACTION AT THE LAST SECOND. AFTER TWO OCCURRENCES, I CONTACTED THE DEALER AND ASKED TO SIMPLY HAVE THE SYSTEM CHECKED. THE DEALER STATED THAT THEY DO NOT HANDLE SAFETY CONCERNS, AND DIRECTED ME TO CALL KIA, WHICH I DID MORE THAN A MONTH AGO. THE KIA REP TRIED TO TELL ME THAT THE VEHICLE CANNOT STOP WHILE USING ADVANCED SMART CRUISE CONTROL, DESPITE THEIR TV ADS, INSTRUCTIONAL VIDEOS, AND MY OWN EXPERIENCES WHICH SAYS THE CAR DOES INDEED STOP IN THE SMART CRUISE CONTROL MODE.  THE KIA REP SAID SOMEONE FROM KIA WOULD FOLLOW-UP, BUT THAT NEVER HAPPENED. SO, AFTER WAITING MORE THAN A MONTH, I AM FILING THIS REPORT TO SEE IF OTHERS ARE EXPERIENCING PROBLEMS WITH THIS CRITICAL SAFETY TECHNOLOGY. OTHERWISE, THE KIA OPERATES NORMALLY AND IS A VERY NICE SUV.  I JUST WANT MY SORENTO CHECKED OUT BEFORE AN ACCIDENT OCCURS.  *TR","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]},{"odiNumber":10908489,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2016","dateComplaintFiled":"09/21/2016","vin":"5XYPK4A53HG","components":"UNKNOWN OR OTHER","summary":"SUNROOF SPONTANEOUSLY IMPLODED WHILE DRIVING AT SLOW SPEED ON NEIGHBORHOOD STREET.  A BRIEF INTERNET SEARCH HAS INDICATED THAT THIS IS NOT AN ISOLATED INCIDENT ON SORENTOS AND HAS HAPPENED TO NUMEROUS OTHERS.  THIS VEHICLE IS ONLY 2 MONTHS OLD.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}