{"count":77,"message":"Results returned successfully","results":[{"odiNumber":11746524,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"06/25/2026","vin":"W1N0G8EB9LF","components":"POWER TRAIN,ENGINE","summary":"My 2020 Mercedes-Benz GLC 300 triggered check engine light with code P06DA (engine oil pressure control) at 40,000 miles. The failed component is an oil pressure control sensor/solenoid worth approximately $200. However, due to Mercedes-Benz's engine design (M264 engine), the entire engine must be removed from the vehicle to access and replace this part. Repair estimate from authorized Mercedes-Benz dealership (Mercedes-Benz of Stevens Creek): $8,391.  SAFETY CONCERN: Loss of oil pressure can cause catastrophic engine failure while driving. Engine seizure at highway speeds poses serious risk of loss of vehicle control, potential accident, and harm to occupants and other drivers.  This is a known, widespread design defect affecting Mercedes-Benz vehicles equipped with M264/M274 engines across multiple model lines:  GLC 300 (2019-2023) C 300 (2019-2023) E 300 (2019-2023) GLC 43 AMG, C 43 AMG GLB 250, A 220, CLA 250  Mercedes-Benz's own authorized dealership confirmed they are \"seeing this issue more and more.\" Despite awareness of this widespread defect, Mercedes-Benz has not issued a recall or Technical Service Bulletin.  The design makes repair financially prohibitive ($8,000+), meaning many owners continue driving with compromised oil pressure \u2014 creating an ongoing safety hazard on public roads.  Mercedes-Benz refused to repair under goodwill, then denied repurchase after 30-day review. They have left consumers with no remedy for a known safety-related design defect.  I am requesting NHTSA investigate this as a safety defect affecting potentially hundreds of thousands of vehicles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11737705,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2024","dateComplaintFiled":"05/13/2026","vin":"wdc0g8eb8lf","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I have had my car for almost two years. This problem has been on-going the whole time. It happens intermittently, I never know. I will be driving it and usually when I am making a turn or pulling onto a main road, you press the gas to go and the car hesitates and makes a loud brooooooooom sound like it is trying to go or figure out what to do and if you are pulling out onto a main road with on comming traffic, this is dangerous.  We have seen information that on the 2019 and 2018 GLC300's this has been documented, my car is a 2020 but it's the same thing. It's like the car hesitates and slows down when it should go!","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11719167,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2026","dateComplaintFiled":"02/19/2026","vin":"WDC0J8EB0LF","components":"EXTERIOR LIGHTING","summary":"There was a recall on headlight leaking and this happened to my left headlight no damage but leaking and this caused headlight to not work","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11715247,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2026","dateComplaintFiled":"02/03/2026","vin":"W1N0G8EB7LF","components":"VISIBILITY","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while driving at an undisclosed speed, the panoramic roof unexpectedly shattered. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the panoramic sunroof and the sunroof protector needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 53,035.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11712746,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2025","dateComplaintFiled":"01/22/2026","vin":"WDC0G8DB5LF","components":"ENGINE","summary":"Premature oil pump failure on a 2020 Mercedes-Benz GLC 300 with 71,000 miles. The check engine light illuminated on December 29th, 2025 and with no other warning symptoms. The vehicle has been maintained properly, including regular visits to Mercedes-Benz dealerships. The oil pump is a critical engine component that should not fail at this mileage. It has been recommended to not drive the vehicle without repairing as oil can leak onto a hot engine. This issue has been confirmed by a Mercedes dealer.   Mercedes-Benz has offered 1,000 in goodwill on a 7,400 repair, which is unreasonably low given the nature of the failure. The dealer is advocating for higher goodwill, but corporate has refused to escalate or provide a breakdown of the offer.  This failure appears to be a premature mechanical defect rather than normal wear, and I am filing this complaint to request federal tracking and review.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11711256,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2025","dateComplaintFiled":"01/15/2026","vin":"W1N0J8EB3LF","components":"EXTERIOR LIGHTING","summary":"Water condensation within the driver side headlight which caused the complete headlight unit, control unit, and module to fail. This is a huge safety issue due to unable to operate vehicle safely during the when it comes to making left turns due to no signal indicator and a safety issue/hazard when driving at night. The issue has been inspected with a local dealer and with corporate being aware of the manufacturer defect. There were no indicators nor warning lamps prior to this issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11706186,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2025","dateComplaintFiled":"12/19/2025","vin":"WDC0G8Db8LF","components":"UNKNOWN OR OTHER","summary":"The front main light on the driver side stopped working after a rain and it continued getting moister in the head lamp every night until a few days ago and as a result  the head light assembly does not work at all ,the same thing is happening on the passenger side front head light assembly except it is still working .research showed that this has been a problem on similar Mercedes Benz  cars and considering that the car has not had any accidents to possibly causing this it was concluded that this should have been part of the recalls .car is not operatable and i reached out to Mercedes Benz and they acted like I am out of my mind and it is passed the express warranties with car having 69000 miles. I tried explaining to them about the implied warranty and the safety problem and they continued with the same none sense. at this point The MBZ dealers want over $ 6000.00 to replace the part and I am not able to operate car.what can you do for me and others effected.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11703748,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2025","dateComplaintFiled":"12/08/2025","vin":"W1n0g8eb3lf","components":"ENGINE","summary":"The engine in my 2020 Mercedes-Benz GLC 300 suddenly malfunctioned while driving on two separate occasions. The vehicle began shaking violently and lost power without warning. I could not accelerate and had to pull over immediately. I turned the vehicle off and restarted it to regain limited driveability. On the second incident, the power loss was so abrupt that it felt as if I had been rear-ended. I feared the vehicle would stall in traffic and cause a crash.  Following these events, the check engine light remains constantly on. The dealer inspected the vehicle and confirmed excessive valve leakage into the exhaust system, requiring a complete cylinder-head replacement. They warned the failure will worsen and could result in sudden power loss again.  This defect poses a serious safety risk. If the power loss occurs while merging or at highway speeds, it could easily lead to a rear-end collision. The vehicle has relatively low mileage for such a severe internal engine failure, and I have learned that other owners of this same engine have reported similar issues. Sudden stalling or loss of acceleration places occupants and other drivers in danger.  There were no warning messages prior to the failure, and the problem has recurred. The vehicle is available for inspection, and the defect has been confirmed by a Mercedes-Benz service center. This appears to be a mechanical defect in the engine design, potentially involving valve seat failure.  An investigation is needed to determine if this issue is widespread and whether a recall or manufacturer action is required to prevent accidents or injuries.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11702836,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2025","dateComplaintFiled":"12/03/2025","vin":"WDC0G8DB9LF","components":"ENGINE","summary":"My 2020 Mercedes-Benz GLC 300 experienced a complete engine failure at ~51,000 miles, shortly after a major repair for a known defect. Initially, the vehicle showed a misfire on cylinder #3, which was diagnosed at RBM of Alpharetta as low compression due to valve seat damage, matching MB TSB LI01.30-P-072328.  The cylinder head was replaced in Aug 2025. About two months later, while driving under normal conditions, the vehicle made a loud cranking/knocking noise and completely stalled in traffic without any check engine light or warning. This sudden stall posed a serious safety risk.  The vehicle was towed to the same dealer, who has now diagnosed the engine as fully seized and recommended a complete engine replacement. I had also completed the 50,000-mile scheduled service at the same dealer shortly before this failure. Despite this being clearly linked to a known design defect, Mercedes-Benz USA has declined to provide further assistance or goodwill coverage. I am reporting this to highlight both the mechanical failure and the safety risk\u2014this engine seizure occurred without any prior warning lights and could have resulted in a crash. I believe this reflects a systemic failure with the M264 engine in GLC 300s, affecting vehicle reliability and road safety. MBUSA has not provided a written explanation for their denial. I am concerned this issue may affect other GLC 300 owners and deserves investigation or recall consideration.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11696567,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2025","dateComplaintFiled":"10/30/2025","vin":"WDC0G8EB5LF","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Nationwide known cylinder head issues. Cylinder head work needing replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11694592,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2025","dateComplaintFiled":"10/20/2025","vin":"WDC0G8EBXLF","components":"ENGINE","summary":"I am the owner of a 2020 Mercedes-Benz GLC300 with the M264 engine. I am hoping that you can assist me with a widely reported, systemic defect: the premature failure of the master cylinder, regardless of vehicle mileage. This issue is extensively documented by numerous owners of the 2020 and 2021 GLC300 models across various public forums, including Reddit and dedicated GLC owner communities. I took my vehicle to Mercedes dealearship for annual service and an intermittent check engine light. The dealership informed me it was a spark plug issue. Once repaired the check engine light went on permanently and the car hesitated as if it would turn off. I brought my car in for service and was told that it was a master cylander failure of the engine.   Known Defect: The defect is so widespread that it indicates a manufacturing or design flaw.  Corporate Refusal: Mercedes-Benz corporate has failed to acknowledge this systemic issue publicly or initiate a recall.  Local Acknowledgment: When engaging with Mercedes-Benz of Paramus, Service Manager Ben Wright acknowledged both the existence of the issue and Mercedes-Benz's corporate awareness of the defect, yet confirmed the lack of a formal recall.  Repair Cost & Offer: Following the failure, I was presented with a $12,000 repair bill for parts and labor. The only offer of assistance from corporate was a minimal 20% discount, still forcing me to pay a final cost of $10,620 for a repair that should be covered under a mandatory recall. Unfortunately, I was out of warranty by 1 year and 8,000 miles.  This refusal to address a known mechanical flaw is unacceptable, especially given the significant financial burden placed on owners for a defect acknowledged internally.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11693266,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2025","dateComplaintFiled":"10/14/2025","vin":"WDC0G8EB5LF","components":"EXTERIOR LIGHTING","summary":"Problem (repeat failure / prior warranty replacement): This vehicle has a recurring headlamp defect involving moisture ingress into the headlamp housing/connectors, causing electrical shorting and warning messages, with risk of headlight failure. Mercedes-Benz replaced this same headlamp under warranty in 2021 for the identical issue (moisture/shorting). The defect has recurred on the same vehicle.Recent verification: On Oct 13, 2025, the dealer (Mercedes-Benz of North Palm Beach) observed visible condensation/fogging in the lamp and confirmed it matches the prior failure that was repaired under warranty.  Pattern affecting other owners: There are multiple consumer complaints in NHTSA\u2019s database describing condensation, moisture intrusion, shorting, and headlamp malfunctions on GLC vehicles, including the 2020 model year. This indicates the issue is not isolated.  Related recalls / known condition: NHTSA Recall 22V261 (GLC) identifies headlamp moisture/connector sealing problems leading to lighting failure. While my VIN is not currently included, the failure mechanism is the same: moisture \u2192 short \u2192 potential loss of headlight illumination. There are also GLC lighting recalls addressing exterior lighting malfunctions, underscoring that lighting faults on this platform are safety-relevant.  Safety risk: Headlamp moisture/shorting can disable exterior lighting, reduce nighttime visibility, and increase crash risk. This is a repeat, safety-related defect previously repaired by Mercedes-Benz that has returned.  Requested action: Please investigate this headlamp moisture/shorting defect on the 2020 GLC as a recurring safety problem, consider expanding applicable recall/remedy coverage, and direct the manufacturer to provide a durable fix and appropriate remedy for affected vehicles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11692479,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2025","dateComplaintFiled":"10/10/2025","vin":"WDC0G8EB6LF","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"The engine is failing, I was on my way to drop my [XXX] off at daycare when suddenly my car went above and stayed above 5rpms meanwhile I was only able to drive 8mph. This caused a tractor trailer swerving into on coming traffic, if he didn\u2019t my toddler and I would have been killed. As I managed to pull off and call my husband to get the baby the engine started making a strange clicking noise. There\u2019s maybe 60,000 miles on this vehicle none of this should be happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11689240,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"08/15/2025","dateComplaintFiled":"09/23/2025","vin":"W1N0G8EB1LF","components":"FORWARD COLLISION AVOIDANCE","summary":"On August 15, 2025, I was driving my Mercedes-Benz GLC 300 4MATIC on the freeway under normal conditions. Without any warning lights, error messages, or prior signs of mechanical issues, the vehicle suddenly and completely lost power. The accelerator pedal became unresponsive and felt locked, and the vehicle came to an abrupt stop in the middle of an active freeway, in the second lane from the left. I had no ability to control or prevent the stoppage.  This unexpected power loss directly led to a rear-end collision. The vehicle behind me sustained severe front-end damage, including airbag deployment. My passenger and I were in shock and suffered whiplash and physical injuries, with pain and bruising following the impact.  I suspect the most likely causes may be an Electronic Throttle Control failure or a false activation of an Active Safety System. I opened a case with MBUSA (Case #16298894) immediately after the incident, but I have not received any updates on the investigation.  This was a dangerous and life-threatening failure, and I am deeply concerned that it could occur again to other drivers if not addressed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11680002,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/09/2025","dateComplaintFiled":"08/11/2025","vin":"W1N0G8DB3LF","components":"UNKNOWN OR OTHER","summary":"While driving on the highway I began to hear an unusual amount of wind noise inside the car. I thought the sound was coming from the sunroof, though it was completely closed. I pushed the button to confirm it was sealed, but the noise continued.  Shortly after, I heard a loud cracking sound followed by a sudden pop. I looked in my rearview and saw something flying but didn\u2019t immediately recognize what it was. I pulled over to inspect the situation and discovered that the entire exterior trim panel between the windshield and sunroof had detached.  Another driver, who had been behind me, also pulled over after being struck by the debris. Thankfully, there were no bodily injuries, but this incident could have resulted in a serious accident. A large, fast-moving piece of trim flying off a vehicle at highway speeds presents a significant danger to other drivers, especially if they try to swerve to avoid it.  I took my car to a Mercedes-Benz dealership for inspection and potential repair. I informed the service advisor that I had seen documentation of a recall involving the same issue, detachment of the sunroof panel on vehicles of the same make, model, and year as mine. However, I was told that my vehicle was not eligible for the recall based solely on its VIN and that Mercedes would not cover the cost of repairs.  This is not a typical wear-and-tear issue. Structural components of a car should not randomly detach, especially on a vehicle that is only 5 years old and has been properly maintained. It is extremely concerning and, in my opinion, negligent for Mercedes-Benz to be aware of this defect and yet fail to extend the recall to all affected.  The advisor acknowledged this issue was likely due to a problem with the adhesive used to secure the panel, something he said he had seen happen on other vehicles. Despite this, I was told I would be fully responsible for the repair costs.   There were no warnings or signs this would this happen, the panel detached suddenly.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11678816,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"08/06/2025","vin":"W1N0G8DBXLF","components":"ENGINE","summary":"With approximately 57,500 miles, the car began idling roughly, misfiring and losing power.  The dealership has diagnosed it with a cracked cylinder head which will require a replacement at a cost of $9,765.00.   The dealership indicated this is a common issue with the M264 engine (rear wheel driver)  in the GLC300 and the M260 engine (the front wheel drive version) has already had a service extension for 15 years/180,000 miles.   This type of failure should not occur at this mileage or even significantly more.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11674358,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2025","dateComplaintFiled":"07/17/2025","vin":"WDC0G8EBXLF","components":"BACK OVER PREVENTION","summary":"For the past 6 months, the monitor in my SUV wont come on when I turn on the truck.  Even when I turn the vehicle off, remove the key and step out of the vehicle, it will still do it until like the I next day.  Often, still, when I am putting my car in reverse, the camera does not work. Very often. This put the safety of me and my children at risk as this is not what I am accustomed to as far as safety is concerned.  I took the car to Mercedes Benz dealership here in Augusta GA and showed multiple videos of the screen not coming on or not working when I had it in reverse, they were to charge me $6000 to get this  fixed at no fault of my own.  There were not prior warnings.  But what was odd was when I typed in my VIN number into the Mercedes Benz website, the recalled appear. When I called Mercedes Benz, it was stated that my vehicle was not apart of the recall with the same exact problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11667157,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/16/2025","vin":"W1N0G8EB9LF","components":"STRUCTURE","summary":"Panoramic sunroof blew off vehicle while driving.  Other drivers were put at a risk from a vehicle component flying through the air at high speed. The vehicle has been inspected by the dealership. No warnings prior to the problem.  There is a recall with Mercedes Benz for this issue buy my VIN is not the included number but should be included.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11665281,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2025","dateComplaintFiled":"06/06/2025","vin":"WDC0G8DB7LF","components":"ENGINE","summary":"\u2022Jan 2025, while the car owner was driving her GLC300, a warning light came on, the car shook and then shut down. AAA tow truck suggested Green\u2019s Garage as an approved nearby repair shop. Car was towed there and repaired for approximately $450.00. \u2022[XXX], late afternoon, the same problem arose but the car did not shut down. The car owner drove the car home and the car was dropped off at Green's Garage (GG) on the morning of May 27. Late that afternoon, GG called us to tell us the problem is not related to the January repair\u2026Even though the symptoms were exactly the same as January with the exception of the car not shutting down. GG later stated the new problem is related to the spark plugs and that the cost to repair would be about $450.00. We agreed. \u2022The next day (Wednesday) late in the afternoon GG called us to tell us that they found an additional problem. One of the fuel injectors was leaking. To fix the fuel injector plus the spark plugs would cost about $1,300.00. We agreed. \u2022The car owner picked up the car late Thursday afternoon. Nothing was fixed, the engine warning light immediately came back on and the engine shook, so we have formally disputed the $1,300.00 credit card charge with our bank.  [XXX] took the car on June 4 at 9:00 AM to Mercedes of Coral Gables for a pre-arranged $360.00 diagnosis. On June 5 we were informed that the engine and transmission mounts collapsed for a repair charge of $2,518.00. Also, the cylinder head valve seats are leaking and need replacing for a charge of $11,757.00. Total $14,275.00. Mercedes Benz should pay for this. Our car is a 2020 model with only 63,000 miles, but the problems started at less than 60,000 miles. We have read that this problem with this engine has existed since 2024 or earlier and that Mercedes Benz refuses to acknowledge the situation or pay for the repairs. It is dangerous to drive this car. Mercedes should be held responsible for all repairs and and accidents caused by this malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11661143,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2025","dateComplaintFiled":"05/15/2025","vin":"WDC0G8DB5LF","components":"EXTERIOR LIGHTING","summary":"Entire front right headlight assembly and module failed with no headlight, turn signal, park light etc. There is no visible external damage to the assembly although there is some moisture inside assembly. From internet search, it appears that this is a very common failure. Cost is over $2500 for replacement from local mechanics and over $3300 from Mercedes dealerships with little to no warranty for future failures either.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11657175,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2025","dateComplaintFiled":"04/28/2025","vin":"W1N0G8DB3LF","components":"ENGINE","summary":"Some M264 Engines are predisposition to premature cylinder head failure, this issue can cause significant misfire issues.  It also leads to a costly repair.  We experienced issues with a P219D code , we had the coils and plugs replaced on a 2020 GLC 300 with 38.5 k miles.  We assumed that this issues  with a misfire and check engine light were corrected.   My wife was turning onto [XXX] in Pascagoula MS  last week,  the car misfired and stalled with cars  and semi trucks rapidly approaching, several cars had to slam on breaks and this issues almost caused a significant wreck.  She had to pull over to gain her composure, the car would not over above 2k RPMs.   I showed up and was able to to restart the car , I immediately drove it back to the repair shop.  The shop bore scoped the #2 cylinder, the valve seating is significantly damaged, thus causing  a significant loss of engine power / misfire in cylinder 2.  I  reached out to Mercedes Benz USA and was advised to take the GLC300 to the dealer that sold us the car.  At present the is being evaluated by the MB dealer.  MB USA is well aware of issues regarding  cylinder head failure.  There is actually a low mileage GLC 300 at MB of Mobile with the same problem as our MB.   They have sent out service bulletins to every MB Dealership in the US regarding this issue.  Likewise they have extended the warranty on several MB models that share the same engine that are mounted for front wheel drive cars, M260 engine.  The M264 is an identical engine that is mounted for rear wheel dive vehicles.  It is beyond obvious that a significant loss of engine power poses a threat  to the driver/occupants and other vehicles/occupants on the road. MB USA is well aware of this issue with their engines.  Not only do they have a service bulletin regarding this matter , they have repair protocols which include a cylinder head replacement.   This is a consumer and safety issue that needs to be corrected on applicable GLC 300 models.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11656070,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2025","dateComplaintFiled":"04/22/2025","vin":"W1N0G8EB5LF","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated while attempting to reverse, the back over prevention camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified of the failure, and informed the contact that the VIN was not under recall for the failure. The contact related the failure to NHTSA Campaign Number: 22V232000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 35,886.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11653722,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"04/09/2025","vin":"WDC0G8EB8LF","components":"ENGINE","summary":"The check engine light was on. There is a problem with the oil pump valve of the engine.   The problem has been confirmed by a dealer and an independent mechanic.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11651058,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2025","dateComplaintFiled":"03/27/2025","vin":"WDC0G8DB3LF","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Dear Sirs: I own a  2020 GLC300W Mercedes SUV. As of this date, It has stalled 5 times while driving on the highway and on the roads within an 8 month period. Throughout this period, I have taken the vehicle to the Mercedes dealership in Riverside, CA three times to have this inspected. After their first inspection, the dealership claimed that the problem was due to a recall on a computer software update needed. However, the vehicle stalled two more times while driving on the highway. After the second inspection, the dealership claimed the problem was due to a bad throttle actuator and charged me $2000 for the repair. Two months later, the vehicle stalled on the road once again. Currently, the dealership is inspecting the vehicle for a THIRD time.  I have viewed your NHTS website and came across NHTSA campaign number: 23V445, Problem Description: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.\"  I believe this is the cause of my 2020 Mercedes doing the exact same thing, however the 2020 model is not listed in this recall. Please investigate this as this may be fuel pump issue applies to 2020 models.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11640706,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2025","dateComplaintFiled":"02/04/2025","vin":"WDC0G8DB4LF","components":"ENGINE","summary":"The check engine light illuminated, I took the car to the dealer I bought. They said the cylinder head on the engine needs to be replaced, when I check the internet it seems it is a known issue for Mercedes X253 but there is not a recall program. I bought the car from the dealer, and put on 5k miles in a year.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11635665,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2025","dateComplaintFiled":"01/13/2025","vin":"WDC0G8EB5LF","components":"ENGINE","summary":"Car was running rough so I took it to the mercedes benz dealer they diagnosed the problem as cylinder 1 misfire and and cylinder head needed to to be replaced which I did $5500 dollars later this is a common problem and Mercedex Benz needs to recall the engine and reimburse me","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11629875,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2024","dateComplaintFiled":"12/10/2024","vin":"W1N0G8DB2LF","components":"ENGINE","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while stopped at a red light, the vehicle started shaking and jerking. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11623992,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2024","dateComplaintFiled":"11/07/2024","vin":"W1N0G8DB9LF","components":"AIR BAGS","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while operating the vehicle, the air bag warning light remained illuminated, indicating that the front passenger\u2019s side seat air bag was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11621040,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2024","dateComplaintFiled":"10/21/2024","vin":"WDC0G8EBXLF","components":"UNKNOWN OR OTHER","summary":"The rear camera system becomes inoperable when car is first started and put in reverse, then all cameras remain interoperable while driving until sometime later after the car is turned off. This problem occurs intermittently. The symptoms match those described in Mercedes recall campaign 22S20, NHTSA Campaign 22V232. The recall names Mercedes Benz GLC300 but my vehicle\u2019s VIN number does not appear in that campaign. Can it be added?","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11619687,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2024","dateComplaintFiled":"10/14/2024","vin":"WDC0G8EB4LF","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"On Saturday October 5th at roughly 8:30 p.m. heading West on I-94 near battle creek, MI, the glass sunroof on our Mercedes suddenly exploded out and shattered.  We were traveling at 75 mph with little surrounding traffic and no over-head obstructions.  It took a second to re-gain control of the situation and slow down to a stop.  We had the sun-shade closed, saving us from glass shards raining down from the exploded sunroof. The following Monday morning, Oct 7th around 9:00 a.m., we called Mercedes about the issue.  They were indifferent and offered no assistance.  They pointed out that our MY2020 with 29,711 miles on the odo was not covered under warranty for the sunroof shattering and that we would have to deal with our insurance company.  They also informed us that they would not have any rental cars available during a repair until at least December.  We mentioned that there was signs on the internet of class-actions against Mercedes for similar sunglass explosions to which they quickly responded with - not on MY20 300 GLC. We did get the sunroof replaced through our insurance.  Anecdotely, when we took it into the glass repair shop, they had just did another one, similar situation the week before. This could have been tragic.  Glass shards could have been everywhere.  The only reason the sunscreen was deployed was that we had our baby granddaughter in the car only 1 hour earlier.  Otherwise, that screen would have been open and the glass would have rained down on everyone in the car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11618239,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"10/05/2024","vin":"WDC0G8EB2LF","components":"FORWARD COLLISION AVOIDANCE","summary":"SRS malfunction warning displayed on vehicles dashboard. Vehicle was diagnosed and displayed code B009749 Indicating: the crash sensor on the right hand side has a malfunction. There is an internal electrical fault.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11615485,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"09/19/2024","vin":"WDC0G8EBXLF","components":"ENGINE","summary":"The contact's son owns a 2020 Mercedes-Benz GLC300. The contact stated that when the vehicle was taken for the State Emissions Inspection, the vehicle failed the inspection due to a defective \"smoke cannister\". The contact stated that after the vehicle failed the inspection, the \"check emissions\" message appeared on the instrument panel. The contact called a dealer and was advised to purchase and install the smoke cannister. The vehicle was taken to an independent mechanic who installed a new smoke canister; however, the failure reoccurred, and the vehicle failed the State Emissions Inspection test again. The vehicle was taken back to the dealer where the vehicle was diagnosed with a defective smoke canister and valve. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11608519,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2021","dateComplaintFiled":"08/14/2024","vin":"WDC0G8EB4LF","components":"STEERING,TIRES","summary":"The contact owns a 2020 Mercedes-Benz GLC300 equipped with Goodyear Tires, Tire Line: Eagle Sport All Season, Tire Size: 255/45/R20, DOT Number: NE12JU1R1021. The contact stated that within a year of purchasing the vehicle brand new, he noticed that there was significant amount of rubber coming off the outer side of the front passenger's side tire. The contact stated that the failure was moderate on the front driver's side tire. The contact stated that the vehicle was taken to the dealer, where the front driver's side tire was replaced twice due to the failure. Additionally, the front passenger's side tire was replaced three times; however, the failure persisted. The contact stated that upon investigating the failure online, he learned that the steering knuckle might be damaging the tires. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The vehicle and the tire failure mileage were approximately 6,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"},{"type":"Tire","productYear":"9999","productMake":"GOODYEAR","productModel":"EAGLE SPORT","size":"285/45/R20","manufacturer":"Goodyear Tire & Rubber Company"}]},{"odiNumber":11607513,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"08/09/2024","vin":"W1N0G8DBXLF","components":"ENGINE","summary":"Engine began unpredictably running rough. Would lose ability to accelerate, in traffic. Engine light came on. Originally took to dealership, computer indicated a \u201cmisfire cylinder 2\u201d was told by mechanic at dealership it was possibly \u201cbad gas\u201d and they cleared all codes. Continued to get worse. Took vehicle to a licensed \u201cMercedes Doctor\u201d mechanic who had to replace cylinder head to correct. Vehicle is now running better than new!","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11598327,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2024","dateComplaintFiled":"07/02/2024","vin":"WDC0J8EBXLF","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed during a rainstorm, the contact became aware that there was water inside the headlight assembly. Later, the contact stated that while driving at night, the headlamps were not functioning as needed. The contact stated that after a visual inspection, the driver\u2019s and passenger\u2019s side indicators were not functioning. The headlamp warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the headlight assembly. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 65,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11589176,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"05/16/2024","vin":"WDC0G8EB7LF","components":"ENGINE","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while driving at an undisclosed speed, the engine misfired. In addition, the check engine warning light was illuminated. The contact was turned off and restarted the vehicle.  The contact stated that the vehicle drove as needed. The contact stated that the vehicle was taken to an independent mechanic however, the failure was unable to be duplicated. The vehicle was not repaired. The contact stated that the failure occurred intermittently for several months. The vehicle was taken back to the independent mechanic where it was diagnosed with a failed engine vent seat and the engine vent seat needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed engine vent seat and the engine vent seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 25,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11586626,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"05/02/2024","vin":"WDC0G8EBXLF","components":"ENGINE","summary":"Engine failure needs cylinder head replaced which is very common amongst this car. Same make and model is covered under warranty but mine has a different engine that isn't covered. These cars were made during covid and have faulty parts.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11583628,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2024","dateComplaintFiled":"04/17/2024","vin":"WDC0G8EB7LF","components":"STEERING","summary":"the power steering wheel adjustment stopped working, leaving the steering wheel stuck in a very  unconfutable position for driving.  The car just ended its 4 yr warranty","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11581247,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2024","dateComplaintFiled":"04/04/2024","vin":"WDC0G8EB2LF","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"Center COMAND screen malfunctions. No rear camera view when reversing when screen does not work. Dealer attempted a repair but issue remains. Parts ordered for replacement.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11562589,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2020","dateComplaintFiled":"12/29/2023","vin":"WDC0G8EB4LF","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"I have had issues with squeaky, very loud noises at slow speed and reverse braking. I have had this issue since I purchased this vehicle. I have brought it in a few times to have 2 different dealers fix the noise as I believe it is a safety issue as well. They said this is a common issue with GLC that they have noises while braking but there is no fix. I had an advisor drive the vehicle and witness loud squeaky noises while braking. Spending a lot of money on this vehicle, and Mercedes should fix this issue. I believe the brake system falls under lemon law and Mercedes should do something to mitigate the issue. The brake pads were okay upon inspection, but pretty soon I will have to pay a lot of money to replace pads at my own expense when the brakes, pads, rotors, etc themselves should be replaced and fixed at Mercedes expense.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11560051,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"12/14/2023","vin":"WDC0G6EBXLF","components":"UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE","summary":"2020 AMG GLC 43 coupe here in Harrison, NJ. My driving style with this vehicle isn't different in any relevant way versus with past vehicles. There is an acceleration dead spot which is the default occurrence when I am coasting at a low speed and then go to accelerate. Common scenarios are driving toward an intersection and rolling forward as you determine if you are clear to go and then accelerating, or slowing down to let a car in the lane next to you go by so you can then switch lanes and accelerate. I swear, I've almost gotten killed a few times when I had time to go but only if I hustled; depress the accelerator, and nothing happens for a full second. Then I go from having enough time to almost getting hit.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC43","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11558553,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2023","dateComplaintFiled":"12/05/2023","vin":"W1N0J8EB6LF","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while operating the vehicle, the 12-Volt battery warning light remained illuminated. The contact stated that while driving at various speeds, the vehicle shut off. The failure also occurred while driving on a busy freeway. The vehicle was towed to the local dealer who diagnosed that the STOP/START button was faulty and needed to be replaced. The STOP/START button was replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11554322,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2023","dateComplaintFiled":"11/09/2023","vin":"W1N0G8EB1LF","components":"POWER TRAIN","summary":"Winning noise in rear end. We bought used noticed noise getting loader. Took vehicle to dealer. We were informed the rear Differential was bad and would have to be replaced. Vehicle has 61,198 miles on it. Wife drives car around town and on trips out of town. i was told they would have to get replacement form Germany. around $9,088. Dealership has helped with splitting cost $4,544.00. After checking around seems the Mercedes is having some problems with this part. When i escalated to Customer care at MB it took (4) phone calls from me to finally get a response from them. We affeered you half off and nothing there is nothing more we are going to do. But keep receipt incase a recalled happens?? Case # 03071039 (1-800-367-6372). This part should not be something that goes bad on a 2020 with 61,981 miles. Any help would be appreciated!!","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11552808,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2023","dateComplaintFiled":"10/31/2023","vin":"WDC0G8DB5LF","components":"UNKNOWN OR OTHER","summary":"Sunroof stopped working, no longer sits flush with vehicle, will not open. I\u2019ve seen recalls for other models/years regarding unsafe sunroof, potential of detaching sunroof. I believe my vehicle should be included in this recall as well.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11552405,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2023","dateComplaintFiled":"10/28/2023","vin":"W1N0G8EB6LF","components":"FORWARD COLLISION AVOIDANCE","summary":"My car has Distronic (radar cruise control), and it worked perfectly until I got my car back after routine maintenance (oil change) at my Mercedes Benz dealership in late summer of this year (2023).  Now, the system is behaving dangerously aggressive, for example breaking too late for cars in front which have slowed or stopped in stop-and-go freeway traffic. It is acting like the dealership installed a software update for the wrong car (perhaps a lighter weight or lower powered car.)  The system has become so disconcerting I've mostly stopped using it because it feels so unsafe.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11549774,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2023","dateComplaintFiled":"10/13/2023","vin":"W1N0G8JB1LF","components":"POWER TRAIN","summary":"The contact owns a 2020 Mercedes-Benz GLC63. The contact stated that while his wife was driving at highway speeds, the vehicle inadvertently decelerated while the accelerator pedal was being depressed. The check engine warning light illuminated, and a message displayed on the instrument panel stated that the \u201cTransmission Needs to Cool, Stop and Pull Over Immediately\u201d. The contact stated that the vehicle had locked in first gear and decelerated to approximately 55 MPH. Additionally, the contact stated that his wife was able to navigate the vehicle back to the residence. The contact stated that the following day the contact was able to restart the vehicle. The vehicle was taken to the dealer where it remained awaiting a diagnostic test. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 24,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11534401,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2020","dateComplaintFiled":"07/25/2023","vin":"WDC0G8EB3LF","components":"STEERING,SEATS,SERVICE BRAKES","summary":"The first day the car was picked up by us, we turned back and complained about the steering wheel and drivers' seat vibration.  They checked it and we were told they cannot find anything.  We were told to drive the car for awhile and return it if this complaint persists.  We returned it to Okemos Mercedes with the same complaint.  They said it is the tires and they replaced the right front tire.  I told them I was driving since I was 17 and I know the difference between body and tire problems.  We were told to try it again and come back and if it persists to return for diagnostics.  Same response.  I have complained to both dealership and and Mercedes main office and Mercedes does not agree it is a warranty issue.  During the July 4th holidays, our son drove it and it was the first time I became a passenger.  I cannot believe how scary the vibrations, noise and feeling unsafe in the back was.  I made numerous calls to Mercedes and they keep pointing at the tires as the issue.  The tires are supposed to have 2 more years tread left but Mercedes Okemos tried to sell us a tire.  I was told by Mercedes main office to keep calling [XXX]  at Okemos Mercedes service center but he had not returned calls.  Mercedes main office said [XXX]  had not returned calls, either.  They were pointing fingers at each other while we were driving our grandchildren in an unsafe car.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11516174,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2023","dateComplaintFiled":"04/09/2023","vin":"W1N0G8EB3LF","components":"STEERING,SUSPENSION,UNKNOWN OR OTHER","summary":"There is a squeaky noise from the suspension, shock absorbers or somewhere in that area. They have fixed the issue multiple times. Kept my car in the workshop for days multiple times but it\u2019s not getting fixed. They probably sold me a lemon. I need help in rectifying this issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11512856,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2023","dateComplaintFiled":"03/20/2023","vin":"","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that the rearview camera displayed a reverse mirror image. The contact related the failure to NHTSA Campaign Number: 22V232000 (Back Over Prevention). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11500808,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2022","dateComplaintFiled":"01/09/2023","vin":"WDC0G8DBXLF","components":"UNKNOWN OR OTHER","summary":"The manufacturer service dealer (Mercedes) has been unable to clear a VIN recall notice, even though they say it has been updated.  The system still says it's recall.  They have had the vehicle for almost 30 days, and have not been able to fix the issue.  The recall is for a software update, and the dealer says they've done everything at Mercedes of Ft Lauderdale, and the Manufacturer, (Mercedes) says it's the dealer problem.  The dealer says its Mercedes problem, and we as the customer are stuck in the middle and have no car","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11491174,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2021","dateComplaintFiled":"10/27/2022","vin":"W1N0G8EB8LF","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11487421,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"10/01/2022","vin":"Wdc0g8eb5lf","components":"FUEL/PROPULSION SYSTEM","summary":"Driving slowly through a parking lot and had to stop for pedestrians.  When the path was  clear, the car would not accelerate.   It only idled forward and slowly reached about 5 mph.  Stepping on the accelerator pedal gave no response after repeatedly trying to accelerate.   No warning lights came on to alert me of a problem.   I was able to pull into a parking spot and after shutting off the ignition and turning back on, the throttle responded as normal.   This was a very scary situation but at least it happened in a parking lot.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11478857,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2022","dateComplaintFiled":"08/11/2022","vin":"W1N0G6EB4LF","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2020 Mercedes-Benz GLC43. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate after coming to a complete stop while the steering wheel was turned. The vehicle was taken to the dealer where it was diagnosed that the electronic throttle control\u00a0(ETC) software needed to be replaced; however, the dealer was unable to replace the ETC software and referred the contact to the manufacturer for further assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined the contact's request to buy back the vehicle. The failure mileage was approximately 800. The consumer requested Mercedes Benz buy the vehicle back, but they only offered a free months payment and release of liability but consumer refused the offer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC43","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11475568,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2022","dateComplaintFiled":"07/24/2022","vin":"W1N0G5DBXLF","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"Engine coolant after 2000 miles from topped off by dealership got low and sparked fire, and totaled my car.  Warning alert was ON to say turn off engine remove key.  Articles related to this: 800,000 Mercedes-Benz Owners Warned Their Cars Could Catch Fire (forbes.com) Daimler warns car owners of fire risk it lacks parts to fix | Reuters 800,000 Mercedes Vehicles Are In Risk Of Catching Fire, But They Don't Have The Parts To Fix It (topspeed.com)  Auto manufacturer Daimler advised 800,000 Mercedes-Benz owners that a technical defect could cause their cars to catch fire, but said it lacked the parts to fix the defect immediately, warning owners to instead drive \u201cparticularly carefully.\u201d  When confronted with the above with Mercedes Benz my vehicle fire MB maintained that the fire is a hot surface ignition issue and denied the car had any design issue.  In the article, MB's warning to owners to instead drive \"particularly carefully\" means to me that they do admit there are critical and chronic issues with the car that would not only produce trip interruptions but catch fire altogether.  It is mandatory for Mercedes to redesign the coolant's chronic issues and make the recall so that more owners will not be faced with the problem I had -- total loss of the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 350","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11475234,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"07/22/2022","vin":"WDC0G8DB6LF","components":"BACK OVER PREVENTION","summary":"In July 2021, Mercedes notified me of NHTSA Recall #21V354   n certain MY 2019-2021 Mercedes-Benz vehicles listed above, under certain conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could reduce the driver\u2019s rear view, and increase the risk of a crash or injury.  Mercedes indicated the update would be pushed to the car Over the Air (OTA).  More than a year later, the update still has not been pushed OTA.  I took the car to the Mercedes dealer that I bought the car from and they were unable to install the update either.  It's apparent that Mercedes OTA process does not work for all vehicles, and Mercedes has provided me no method by which I can get the update completed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11471894,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2022","dateComplaintFiled":"06/30/2022","vin":"W1N0J6EB6LF","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2020 Mercedes-Benz AMG GLC43. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while reversing, the rearview camera failed to operate as needed. There was no warning light illuminated. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 30,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC43","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11469607,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2022","dateComplaintFiled":"06/16/2022","vin":"W1N0G5DBXLF","components":"ELECTRICAL SYSTEM,ENGINE","summary":"This is in reference to a 2020 Mercedes GLC350e Plug-In Hybrid.  Sole owner purchased January 2020 with under 4 Thousand miles on the odometer, 3 years extended warranty.  Took car only to MB Henderson dealership for service/maintenance performance on the vehicle and nowhere else.  Dealership has records. The GLC350e received no recall of any kind.  On November 11, 2021, the car coolant alert displayed and instructed to shut engine down, key off of ignition and stop everything -- car was not safe to drive.  In contacting MB Henderson, NV dealership, they concurred with the display  and asked that the vehicle be towed to their facility for further inspection -- No MB Dealership had the capacity to tow the vehicle to their service facilities.  So I called using my own AAA Towing and the dealership received the 2020 GLC350e at their facility. They had it overnight and the next day.  After checking everything found they can't reproduce the Coolant warning alert display and said the car was safe to drive.    Fast forward to March 8th, 2020 this display resurfaced while driving on Interstate 15 southbound to Los Angeles.  Called dealership, and their recommendation was again repeated -- Shut off engine, tow it to the nearest dealership.  The locatioin was between Bakers and Barstow, and the nearest MB dealership was in Riverside, CA.  This is a desolated area and unsafe to stay or leave the car where it is.  With what I learned from the November 12, 2021 service performed by the dealership,  they couldn't find anything wrong with the car.  I felt it important to get off the freeway and proceed to Barstow and call the Riverside Dealership when I get there.  This I did and before reaching Barstow, the car engine started to smoke and the hood bulged up.  In seconds the bulge was increasing in size, a sliver of flame appeared.  This scared me, so I got out of the car in a hurry, and dialed 911 and the insurance company.  The flame got more intense and it was totaled.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 350 E","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11465447,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2022","dateComplaintFiled":"05/20/2022","vin":"WDC0G8EB7LF","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Self driving assist, adaptive cruise , emergency braking assist do not work. Taken to dealer three times , unable to correct. Returned to customer with out paperwork documenting repair of safety systems. Problems are still in I repaired state. Emergency braking system warning message has activated 15-20 times after receiving car back. Other existing problems are still on going as well. Requested District service Manager consult the situation and advise. Love car , want to have repaired . Looking to add additional GLC to household . Hope repair is possible . ????! Hate to have accident, bad for health. Please contact. [XXX]  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11461938,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2022","dateComplaintFiled":"04/24/2022","vin":"W1N0G8EB2LF","components":"POWER TRAIN","summary":"It took a few minutes to be able to completely turn left out of a shopping center while waiting in line. When finally able to turn left, the car stalled into what appeared to be neutral where I had no control to increase speed and was turning very slowly. Oncoming traffic from both ways were coming and luckily stopped on-time. I had to turn off the entire car and restart in the middle of the road in order to be able to drive again. There could've been a massive collision if cars were not paying attention on both sides.  Note that the car was NOT in neutral at the time and was in drive the entire time. This same incident also happened over a year ago but thought it was something I could've done wrong or was a one-time thing. Now that it's happened twice confirms that there is something wrong with the car.  The car did not indicate a power failure or warning lights during this incident. I have an appointment with Mercedes on 4/25 to get this looked at. This has been reported on other models from other car owners but we have never seen a recall. This is a serious malfunction and could've gotten myself or others killed. I do not feel safe driving this car unless it is fixed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11455489,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2022","dateComplaintFiled":"03/07/2022","vin":"Wdc0g6eb3lf","components":"ENGINE","summary":"Sometimes after I hit the brake (hard or soft) but need to step on the gas again, the car pauses and does nothing for over a second, making it dangerous if you need to make a turn.  Sometimes the car is confused whether to go fast or slow down so it does nothing and does not re-act to the driver pushing the pedal down.  This situation can leave the driver in dangerous situations regarding on coming traffic","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC43","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11455199,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2022","dateComplaintFiled":"03/04/2022","vin":"w1n0g8db7lf","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The contact's wife owns a 2020 Mercedes-Benz GLC300. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the dealer and diagnosed with ignition failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined to buy back the vehicle and offered a two-year service plan for a free oil change per year. The failure mileage was approximately 30,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11454089,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"02/25/2022","vin":"wdc0g8db3lf","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The dealer was notified of the recall and informed the contact that the recall repair would be performed over-the-air (OTA). The contact then called the manufacturer and was informed that the update was not available; he was informed that there was a waiting list and that he would receive a notification when the update for the vehicle was available. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11447380,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2020","dateComplaintFiled":"01/13/2022","vin":"wdc0g8eb3lf","components":"WHEELS","summary":"The contact owns a 2020 Mercedes Benz GLC300. The contact stated that while driving at approximately 60 MPH, the front of the vehicle was vibrating and shaking violently. The vehicle was taken to the dealer where they informed the contact that the tires were balanced and needed to be rotated. The vehicle was repaired however, a month later the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the rear tires needed to be replaced. The vehicle was repaired but a few months later the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the front tires were worn unevenly and a four-wheel alignment was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 450.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11435021,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2021","dateComplaintFiled":"09/30/2021","vin":"wdc0g8ebxlf","components":"UNKNOWN OR OTHER","summary":"I have received recall notice 3 months ago for software update. The update  was supposed to happen over the air which it didn't. I need this update to finish asap because i need a recall clearance letter. This update took way too longer than it should have.  Please solve this issue for me.  Regards,","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11433783,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2021","dateComplaintFiled":"09/21/2021","vin":"W1N0G6EB4LF","components":"ELECTRICAL SYSTEM,ENGINE","summary":"At around 11pm on Monday, Sept 20, 2021 I was driving approximately 65 mph on the highway when the vehicle began to abruptly decelerate for no apparent reason, even when I was pushing on the accelerator pedal. When I would push on the accelerator I could hear the engine revving, I confirmed the car was in the Drive gear but the vehicle began to lose speed rapidly and no matter what action I took the car was only slowing down and had to quickly find an emergency area to pull over.   My vehicle is available for inspection.   This incident was a very scary situation that put my life and others at risk. I was on a two lane highway in a construction zone and there was no shoulder available to pull off safely. There were tractor trailers that had to swerve to avoid rear ending me in the roadway and I was afraid I was going to be involved in a major accident. In the end I was able to pull into a break in the Jersey barrier to get out of the lane of travel. I have a young baby and do not want to take my child in this car now for fear of it happening again.   I had noticed a hesitation in the vehicle before but this is the first time this issue has happened where the car would not accelerate.   I am taking the car into the dealer to see if there are any diagnostic codes and it has not been inspected by anyone. Additionally there were no warning lights, no tones, no check engine lights or anything to warn of the situation before or while it was happening. From the inside of the vehicle the car appeared to be normal but it was not clearly given the lose of power and rapid deceleration.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC43","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11429741,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2021","dateComplaintFiled":"08/19/2021","vin":"W1N0G8EB5LF","components":"UNKNOWN OR OTHER","summary":"Manufacturer Recall Number2021060021 NHTSA Recall Number21V354  Mercedes dealership said they're unable to complete this recall, and it must be done via OTA update. Vehicle has no OTA update available, Mercedes refused to push update when requested, and could provide no information on when an OTA update would be available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11418848,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/19/2021","dateComplaintFiled":"05/28/2021","vin":"W1N0G8DB8LF","components":"AIR BAGS","summary":"The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that upon driving through an intersection at 40 mph, another vehicle had run a stoplight. The contact swerved in an attempted to avoid the vehicle, however, she had hit the vehicle's rear driver side tire weld. The contact stated that the driver-side airbag did not deploy upon impact; however, the passenger-side airbag, where her mother was seated, did deploy. The Mercedes-Me app automatically called 911 and the contact initially declined medical attention at the time. A police report was filed. Due to the failure, the vehicle was towed to an independent mechanic. The next day, the contact was referred by her doctor to a hospital where they performed a cat scan and x-ray. The contact tested positive for Covid-19 the following Monday and believed it was as a result of the hospital visit. The manufacturer was notified of the failure and upon her own research, the contact discovered NHTSA Campaign Number: 21V354000(BACK OVER PREVENTION, ELECTRICAL SYSTEM). The vehicle remained in the possession of the independent mechanic and had yet to be repaired. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11414496,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2021","dateComplaintFiled":"04/29/2021","vin":"WDC0G8EB8LF","components":"STRUCTURE","summary":"THE SUNROOF OF OUR CAR SHATTERED BY ITSELF WHEN WE WERE DRIVING ON A CITY STREET. THERE WAS NO PROJECTILE THAT CAUSED THE SUNROOF TO SHATTER AND THE DEALERSHIP WAS ABLE TO CONFIRM THAT. BUT THE DEALERSHIP AND THE COMPANY ARE UNABLE TO SAY FOR CERTAIN WHY THIS HAPPENED AND WHETHER OR NOT THIS WILL HAPPEN AGAIN. THE INCIDENT CAUSED GLASS TO FALL ON ALL OUR PASSENGERS AND THE SOUND OF THE GLASS SHATTERING DURING DRIVING REALLY SCARED US. WE ARE CONCERNED FOR OUR SAFETY AND EVEN MORE CONCERNED THAT MERCEDES IS UNABLE TO DIAGNOSE WHY THIS HAPPENED AND ARE NOT ABLE TO SAY FOR SURE THAT IT WOULD NOT HAPPEN AGAIN.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11413949,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2021","dateComplaintFiled":"04/26/2021","vin":"W1N0G8DB6LF","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"I WAS DRIVING AND STOPPED CAR TO MAKE A TURN WAITING FOR INCOMING TRAFFIC TO CLEAR. WHEN I WENT TO ACCELERATE AFTER TRAFFIC CLEARED, THE CAR WOULD NOT GO ABOVE 0.5 MILES PER HOUR. I MADE SURE THE GEAR HAD NOT SHIFTED TO NEUTRAL, IT WAS ON COMFORT DRIVE. I CHANGED TO SPORTS DRIVE AND THE CAR STILL WOULD NOT ACCELERATE ABOVE 0.5 MILES. I WAS NOW STUCK IN THE MIDDLE OF INTERSECTION WITH INCOMING TRAFFIC, SO I TRIED TO REVERSE. THE CAR REVERSED NO FASTER THAN 0.5 MILES PER HOUR. I TURNED CAR OFF AND BACK ON, AND ACCELERATION THEN WORKED. VERY SCARY. I WAS LUCKY INCOMING TRAFFIC AVOIDED ME. BIG SAFETY HAZARD. DEALERSHIP SO FAR HAS NOT BEEN ABLE TO REPLICATE THE ISSUE, BUT I READ OTHER BLOGS WHERE PEOPLE EXPERIENCED A SIMILAR EVENT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11406769,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2021","dateComplaintFiled":"04/06/2021","vin":"WDC0J8EB8LF","components":"UNKNOWN OR OTHER","summary":"RECEIVED SAFETY RECALL FROM MERCEDES BENZ (NHTSA RECALL #21V058) AND HAVE TRIED TO SCHEDULE WITH DEALER ON SEVERAL OPPORTUNITIES TO GET THE REPAIRS COMPLETED AND THEY CONTINUE STATING THEY CANNOT PERFORM THE RECALL REPAIRS","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11405472,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2021","dateComplaintFiled":"03/29/2021","vin":"W1N0G8DB9LF","components":"FORWARD COLLISION AVOIDANCE","summary":"WHILE DRIVING UNDER AN OVERPASS THE BREAKS ACTIVATED ABRUPTLY AND UNEXPECTEDLY.  WE WHERE GOING ABOUT 35 MILES PER HOUR AND IF IT WASN'T FOR THE SEAT BELTS WE WOULD OF HIT THE WINDSHIELD. LUCKILY NO ONE WAS FOLLOWING US UP CLOSE.. IT HAPPENED TWICE AT THE SAME SPOT WHERE THERE IS A SHADOW FROM THE OVERPASS (AT SAME TIME OF DAY)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11403638,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2021","dateComplaintFiled":"03/18/2021","vin":"WDC0G8DB0LF","components":"UNKNOWN OR OTHER","summary":"RECEIVED A SAFETY RECALL NOTICE TO HAVE CORRECTIVE ACTION TAKEN TO THE COMMUNICATION MODULE TO COMMUNICATE THE CORRECT VEHICLE'S LOCATION FOR THE EMERGENCY CALL SYSTEM; HOWEVER, LOCAL DEALER SAYS THEY CANNOT RESOLVE.  COPY OF RECALL NOTICE ATTACHED - SEE BELOW.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11385956,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2020","dateComplaintFiled":"12/31/2020","vin":"WDC0G8EB1LF","components":"UNKNOWN OR OTHER","summary":"THE AUDIBLE TIC-TOK SOUND OF THE TURN SIGNAL IS WAY TOO SOFT.  THE SOUND IS SUPPOSED TO GIVE ONE NOTICE THAT THE TURN SIGNAL IS ON.  IT SIMPLY ISN'T  LOUD ENOUGH TO PROVIDE THAT FEEDBACK.  CONSEQUENTLY I OFTEN FIND THAT I'M DRIVING DOWN THE STREET HAVING COMPLETED A  HALF-TURN ( ONE WHERE IT DOESN'T TRIGGER A SHUT OFF) WITH MY TURN SIGNAL ON FOR BLOCKS BEFORE I NOTICE THAT THE TURN BLINKER IS STILL ON.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11382743,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2020","dateComplaintFiled":"12/09/2020","vin":"W1N0J8KB6LF","components":"POWER TRAIN,ENGINE","summary":"THIS VEHICLE IS UNSAFE. WHEN DRIVING IN TRAFFIC THE ENGINE/TRANSMISSION WILL NOT DELIVER POWER IN RESPONSE TO THROTTLE APPLICATION, IT IS ALSO INCONSISTENT IN IT'S RESPONSE FROM ONE TIME TO THE NEXT. THE VEHICLE WILL HESITATE FOR UP TO 4-5 SECONDS BEFORE RESPONDING TO THROTTLE COMMANDS WHEN PULLING OUT INTO TRAFFIC. THIS IS MOST NOTICEABLE WHILE ROLLING BETWEEN 5-10 MPH AND APPLYING POWER ALSO WHILE MAKING A SHARP TURN. THE POWERTRAIN ALSO IS EXTREMELY INCONSISTENT IN IT'S RESPONSE WHICH MAKES PULLING INTO TRAFFIC EXTREMELY DANGEROUS. I SUSPECT THE PROBLEM STEMS FROM SENSORS IN THE ELECTRONIC STABILITY PROGRAM (MB ESP), THE TRANSMISSION MODULE AND THE FLY BY WIRE THROTTLE AND ENGINE CONTROL MODULE. PROGRAMING OF SHIFTS OF THE TRANSMISSION SEEM TO FIGHTING WITHIN THE TRANSMISSION ITSELF. ALL OF THIS ADDS UP TO AN EXTREMELY DANGEROUS SITUATION WHEN DRIVING IN TRAFFIC. I HAVE TAKEN THE VEHICLE BACK TO THE SELLING DEALER (MERCEDES BENZ OF NORTH PALM BEACH FLORIDA) TWICE ONLY TO BE TOLD THAT THIS IS NORMAL. I FILED A REQUEST WITH MERCEDES BENZ OF NORTH AMERICA TO BUY THE CAR BACK WITHOUT SUCCESS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC63 S","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11373040,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"11/04/2020","vin":"WDC08GJB3LF","components":"ELECTRICAL SYSTEM","summary":"WHEN USING ENGINE START/STOP FUNCTION, OVER THE COURSE OF 3 DAYS AFTER PICKING UP THE CAR, WHEN AT A LIGHT, THE CAR DID NOT START BACK UP.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"AMG GLC63","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11311725,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2020","dateComplaintFiled":"02/26/2020","vin":"WDC0G8EBXLF","components":"STEERING","summary":"THE VEHICLE WONDERS WITHIN THE LANE WHEN MERCEDES DISTRONIC DRIVER ASSISTANCE IS ACTIVATED, PARTICULARLY ON GENTLE CURVES AT HIGHWAY SPEEDS. IT WILL HIT LANE BUMPS UNLESS THE DRIVER ACTIVELY STEERS AWAY FROM THE LANE MARKINGS. THE 2020 GLC3004MATIC  HAS BEEN DOING THIS SINCE WE PURCHASED IT NEW ON JANUARY 2, 2020. MERCEDES DEALER HAS CHECKED THE VEHICLE AND IS NOW DESCRIBING THE VEHICLES BEHAVIOR AS NORMAL. ACCORDING TO MERCEDES THIS IS A NEW DRIVER ASSISTANCE PACKAGE IN THE 2020 GLC.  IT IS A MAJOR SAFETY HAZARD IF THE VEHICLE IS NOT ACTIVELY CONTROLLED BY THE DRIVER AT ALL TIMES. THIS IS NOT AN ASSISTANCE PACKAGE AS DESCRIBED BY MERCEDES. WE HAVE DRIVEN OLDER MERCEDES WITH THE DISTRONIC SYSTEM THAT STAYED IN THE LANE VS. THE WONDERING. WE DO NOT TAKE OUR HANDS OFF THE STEERING WHEEL THE VEHICLE DOES THIS ON IT'S OWN PRIOR TO ANY WARNINGS RELATED TO DRIVER AWARENESS OR ACTIONS. THIS ACTION BY THE VEHICLE WHEN DISTRONIC IS ACTIVATED WILL CAUSE SERIOUS LIFE THREATENING ACCIDENTS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]},{"odiNumber":11299643,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/14/2020","dateComplaintFiled":"01/15/2020","vin":"WDC0G8EB7LF","components":"SERVICE BRAKES","summary":"DRIVING ALONG RANDOM TRAFFIC NO PATTERN, AUTOMATIC BRAKE ASSIST IS TEMPORARILY NOT ACTIVE , BRIGHT YELLOW WORDING, DANGER AUTO BRAKE ASSIST WILL NOT FUNCTION AT THIS TIME.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}