{"count":316,"message":"Results returned successfully","results":[{"odiNumber":11740848,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2026","dateComplaintFiled":"05/29/2026","vin":"4S4WMAPD7L3","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"I am reporting a repeat safety concern involving a 2020 Subaru Ascent. The vehicle was involved in two separate collisions after failing to decelerate as expected following normal brake pedal application. The first incident occurred on January 26, 2026. While approaching a traffic signal, I applied the brakes under normal driving conditions. The vehicle did not slow as expected and struck the rear of another vehicle. Property damage occurred, but no injuries were reported. The second incident occurred on May 5, 2026. While approaching a stop sign at approximately 35 mph, I again applied the brakes under normal driving conditions. The vehicle did not decelerate as expected and entered the intersection, colliding with a vehicle traveling perpendicular to my direction of travel. Both vehicles were towed. No injuries were reported. During both incidents, there were no forward collision warnings, automatic emergency braking interventions, or other alerts observed prior to impact. Following the second collision, the vehicle was inspected by an independent technician. Brake components inspected were found to be within serviceable condition and no evidence of neglect or improper maintenance was noted. During inspection, abnormal brake pedal behavior was observed, including continued downward pedal travel while steady pressure was applied. The technician documented that the reported condition was not consistent with normal braking performance and stated that an intermittent hydraulic and/or brake assist related issue could not be ruled out. The vehicle has been regularly maintained according to manufacturer recommendations. Due to the repeat nature of the condition, the lack of warning or intervention from safety systems, and the occurrence of two collisions despite normal brake application, I believe this condition represents a significant safety risk. The vehicle has since been declared a total loss and may be available for further inspection.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11739638,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"05/22/2026","vin":"4S4WMARD5L3","components":"UNKNOWN OR OTHER","summary":"I am submitting this complaint regarding a known exhaust manifold/flex pipe failure affecting my 2020 Subaru Ascent Touring (VIN: [XXX] ).  My vehicle was diagnosed by a Subaru dealership with a \u201cbroken flex pipe on the header\u201d causing excessive exhaust noise and exhaust leak concerns. Repair estimate was slightly over $2,000.  After researching the issue, I discovered numerous reports from other Subaru Ascent owners describing identical failures involving cracked exhaust manifold welds and failed flex pipe sections. Subaru has also issued TSB 09-106-23 involving exhaust manifold weld cracking and redesigned replacement components for this issue.  Symptoms began in the low 70,000-mile range and progressively worsened before formal diagnosis at approximately 83,000 miles.  This appears to be a widespread defect involving emissions/exhaust components. Many owners online report loud cold-start exhaust noise, cracked manifold welds, failed flex pipe sections, exhaust fumes/smells, and expensive manifold replacement repairs.  My concern is both the widespread nature of the defect and Subaru\u2019s handling of complaints regarding the issue.  Initially, Subaru denied assistance because the vehicle has a branded title. After documentation was provided showing federally mandated emissions-related coverage/extensions were active for this VIN regardless of title status, the denial basis changed to mileage. After explaining symptoms began prior to the mileage threshold, Subaru then cited lack of dealership service history after my ownership despite the vehicle being regularly maintained by a local mechanic.  I am requesting NHTSA review whether this exhaust manifold/flex pipe defect represents a broader reliability and emissions-related defect trend affecting Subaru Ascent vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11738197,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"05/15/2026","vin":"4S4WMAMD3L3","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"The pressure sensor coming out of the transmission has failed, and it's pushed transmission fluid throughout the engine harness, transmission harness, the bull harness in the dash and the 02 sensors. All of those have been damaged. The car is now unsafe to drive due to the pressure sensor failing. This information comes directly from the Subaru dealership. There was nothing prior to this that indicated there was a problem. I bought the car from a certified dealership 8 months ago and it was a certified pre owned vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11735635,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"05/04/2026","vin":"4S4WMAMD0L3","components":"STEERING,POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving on several occasions at various speeds, the steering wheel became loose and then tightened inadvertently. The vehicle was taken to a dealer where the failure could not be replicated. The contact also stated that on several occasions while driving, the vehicle puttered and a grinding noise was heard emanating from the engine compartment. The vehicle was towed to a dealer where it was diagnosed during the first visit to be the transmission module. The vehicle was repaired, but the failure persisted sporadically. The vehicle was taken back to the same dealer on the second visit where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired, but the failures reoccurred approximately 5,000 miles later. The vehicle was taken to the same dealer on the third visit where it was diagnosed that the tie rod end and bushing needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was then taken to the same dealer on the fourth visit where the failure could not be replicated. The vehicle towed to the same dealer on a fifth occasion where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired as of yet. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 82,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11735368,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"05/03/2026","vin":"4S4WMAAD2L3","components":"SERVICE BRAKES","summary":"In December 2025, I had brake replacement, tire service, and wheel alignment performed at Monro Auto Service located at [XXX]  child were traveling on the highway during a winter storm when the brakes began making a loud banging noise. My wife was unable to immediately locate a service location and was forced to continue driving for an extended period in winter storm conditions while in fear for her safety and that of our child. When she was finally able to reach a second Monro location between [XXX]  and [XXX] , a technician discovered that one brake caliper bolt was missing entirely and a second was dangerously loose. The vehicle had been driven at highway speeds in a winter storm with an improperly and incompletely assembled brake system for an extended distance before help was found.  The second Monro location secured the caliper bolt and confirmed the vehicle safe to continue. The original Fairport location was contacted and their manager acknowledged the issue but has failed to provide any meaningful resolution after nearly four months.  In a formal BBB complaint response, Monro Inc. confirmed that the caliper bolt had not been properly secured and acknowledged filing an insurance claim for resulting rim damage \u2014 an implicit admission of negligence.  I am filing this complaint because an improperly assembled brake system \u2014 specifically a missing caliper bolt \u2014 represents a serious and potentially fatal safety hazard. If this is a pattern of negligence at Monro locations, other consumers may be at risk.  BBB Complaint Case #XXX is on file documenting Monro's formal response and admission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11732360,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2026","dateComplaintFiled":"04/20/2026","vin":"4S4WMAFD4L3","components":"POWER TRAIN,FUEL/PROPULSION SYSTEM","summary":"My 2020 Subaru Ascent struggles to retain power when accelerating, especially from stopping and especially when the fuel is low.  The vehicle stalls or loses some power when trying to accelerate. The check engine light is not on and there is no other indication that there is a problem with the vehicle.  I have discussed it thoroughly with my mechanic and we both think it sounds like a fuel pump issue.  He looked at the other Subaru recalls and thinks my vehicle should be included in the other Subaru fuel pump recall (NHTSA ID Number: 21V587000).  Does my vehicle qualify for this fuel pump recall?  Thank you.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11728801,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2026","dateComplaintFiled":"04/02/2026","vin":"4S4WMAPD9L3","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"Water intrusion occurred inside the vehicle, resulting in extensive mold contamination throughout the interior, including the seats, front and rear carpets, and a child\u2019s car seat.  The source of the water intrusion has not been identified. The vehicle was taken to an authorized Subaru retailer, which confirmed in writing that water was present inside the vehicle and that mold was covering interior surfaces, including the child\u2019s car seat.  The only diagnostic test performed was a car wash to check for a sunroof leak, which did not replicate the issue. The retailer indicated that further diagnostic work would require significant interior disassembly and cleaning at the owner\u2019s expense before the source of the leak can be determined.  The manufacturer was contacted regarding this issue and declined assistance, citing \u201clack of required maintenance.\u201d The specific maintenance and its relationship to the water intrusion have not been identified, and the source of the leak has not yet been diagnosed.  The retailer also stated that technicians would not enter the vehicle due to the extent of the mold contamination. As a result, standard recall repairs have not been performed while the vehicle remains in this condition.  A dealership technician also documented in a recorded inspection that water was present beneath the carpet, that the source of the leak could not be identified without further disassembly, and that the extent of mold contamination created an unsafe working environment.  This condition creates a potential health and safety concern due to mold exposure inside the passenger cabin, particularly for a child occupant. In addition, excessive interior moisture has caused window fogging, which may impair visibility while driving.  No warning lights or prior indicators were observed before the issue was discovered.  The problem has been confirmed by a Subaru retailer. The vehicle remains available for inspection.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11726964,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2026","dateComplaintFiled":"03/25/2026","vin":"4S4WMALD3L3","components":"ENGINE,LANE DEPARTURE,BACK OVER PREVENTION","summary":"I was driving and I got check engine light and all safety features disabled while I was in the freeway, luckily I was able to drive to nearby Subaru dealer for inspection and I found out that there was a recall on the engine for this vehicle and when I contacted the manufacturer they asked me to take it for diagnostics and I did that at a Subaru retailer, but the case manager told me that this recall is being completed for the previous owner of the vehicle and cannot help me with anything, which was never disclosed when I was buying the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11723189,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"03/10/2026","vin":"4S4WMARD1L3","components":"POWER TRAIN","summary":"Vehicle: 2020 Subaru Ascent (Build Date: March 2020) Component: Power Train \u2013 Automatic Transmission \u2013 Hydraulic Pressure Sensor / Wiring Harness  The vehicle developed a flashing \"Transmission Service\" warning and check engine light. It was inspected by a certified technician at Lithia Reno Subaru.  Diagnostic scan identified multiple transmission-related codes including P0137, P0700, P2096, P1867, P0867, P2723, and P0841.  The technician documented the root cause as: \"Found pressure sensor leaking oil through all harnesses.\"  According to the dealership diagnosis, the transmission hydraulic pressure sensor failed and allowed transmission fluid to migrate into the vehicle's electrical wiring harness system. Fluid traveled through the transmission harness and continued into the bulkhead and engine harnesses, contaminating multiple electrical systems.  Due to the extent of contamination, the dealership determined that all three harnesses must be replaced. The repair estimate is approximately $8,933.  Transmission fluid entering the wiring harness can disrupt communication between the transmission control system and other powertrain components. This electrical contamination can cause erratic transmission operation or sudden loss of propulsion while the vehicle is in motion, increasing crash risk.  Subaru has issued recalls and service bulletins involving CVT transmission and hydraulic pressure sensor failures in earlier Ascent vehicles using the same drivetrain. My March 2020 vehicle appears to have experienced the same failure pattern.  Despite the documented component failure and extensive wiring contamination, the manufacturer declined to fully cover the repair.  I request that NHTSA review this failure mode to determine whether hydraulic pressure sensor seal failures allowing transmission fluid to migrate into wiring harness systems represent a broader defect affecting Subaru Ascent vehicles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11719539,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2021","dateComplaintFiled":"02/21/2026","vin":"4S4WMAFD0L3","components":"POWER TRAIN,ENGINE","summary":"Oil Leak(s) (found cam carriers leaking, front timing cover leaking, oil cooler leaking, upper and lower oil pan leaking. recommend engine reseal).   Massive oil leaks found in car due to RTV sealant. Subaru uses RTV silicone sealant (formed-in-place gaskets) instead of traditional rubber gaskets for many sealing surfaces (cam carriers to heads, timing cover, oil pans, etc.).  Transmission failure at 37,000miles which needed replacement. In dealership service for 52 days at that time. Transmission symptoms continued after replacement.  Car hesitates while accelerating making it dangerous to accelerate to speed needed to merge into traffic. Same transmission symptoms occurring now that were present prior to complete transmission failure in 11/2021 that left me in middle of busy freeway with a disabled car. Subaru not taking transmission symptoms seriously. Continuous brush off from service and Subaru.   Car is a lemon. Subaru not standing by product. Oil should not be leaking from every orfice of engine.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11717930,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/13/2026","vin":"4s4wmard5l3","components":"ENGINE","summary":"Car has 82,000 miles, has been maintained and requires an engine replacement due to 'Sludge'.  Reading a lot of forums that indicate this is a common situation with this make and model and likely due to manufacturer's defects.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11717228,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"02/11/2026","vin":"4s4wmald5l3","components":"POWER TRAIN,VEHICLE SPEED CONTROL,LANE DEPARTURE","summary":"I have had my lane assist come on by its self a few times, which is very dangerous because it seems to take over and will pull on the steering wheel. I\u2019ve also brought my car back to the dealership a handful of times to have it hooked up to a computer and also someone ride with me because the car will either hesitate to accelerate or stutters and doesn\u2019t seem to want to go when I am between 20-30 miles an hour. Other times when I\u2019m at a light or stop sign it hesitates also. I was told there was nothing wrong with it and they reprogrammed to transmission but it didn\u2019t help at all.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11714081,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2025","dateComplaintFiled":"01/28/2026","vin":"4S4WMAPD3L3","components":"UNKNOWN OR OTHER","summary":"Although the NHTSA form does not include a transmission category, this complaint concerns a critical transmission-related defect in my 2020 Subaru Ascent, which caused oil migration into the wiring harness and contamination of the Engine Control Module (ECM).   This complaint concerns a critical transmission-related defect in my 2020 Subaru Ascent. The vehicle has been inoperable since June 2025 due to a failure of the transmission secondary pressure sensor. This failure caused oil to migrate into the wiring harness and ultimately contaminated the Engine Control Module (ECM), rendering the vehicle undrivable.  Authorized Subaru dealership Huberger Subaru in Colorado Springs documented the following: - Replacement of the transmission secondary pressure sensor - Replacement of the engine wiring harness - Check engine light returned after repair - Confirmed oil contamination of the ECM  Despite repeated repairs and part replacements, the vehicle remains out of service for over seven months, with no confirmed timeline for resolution. Subaru of America has not provided meaningful updates or a clear repair plan, and corporate representatives have failed to respond to emails and phone calls.  The extended downtime and lack of repair constitute a safety concern, as the vehicle could fail while in use under certain conditions. Additionally, $400 was improperly withdrawn from my account in July 2025 for rental reimbursement during the warranty repair period and has not been refunded.  I am seeking prompt resolution, including repair or replacement of the vehicle, reimbursement for the rental charge, and any appropriate actions from Subaru to address this safety-related defect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11710309,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2025","dateComplaintFiled":"01/12/2026","vin":"4S4WMAMD3L3","components":"UNKNOWN OR OTHER","summary":"i purchased this vehicle from Northwest Chevrolet in McKenna, Wa on [XXX] and they did not disclose to me that there were open recalls prior to my purchase.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11710346,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"01/12/2026","vin":"4S4WMAPD1L3","components":"POWER TRAIN","summary":"Replaced front multi plate transfer clutch at 96,987 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11708448,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2023","dateComplaintFiled":"01/02/2026","vin":"4S4WMAPD6L3","components":"POWER TRAIN","summary":"The CVT transmission has failed and been replaced three times despite proper maintenance.  Subaru has replaced the transmission multiple times under warranty, but the failure continues to recur.    \u2022First CVT replacement at 50,542 miles \u2022Second CVT replacement at 88,175  miles \u2022Third CVT replacement at 92,832 miles  This shows repeat failure, not wear-and-tear.  It is a safety risk:  The vehicle hesitates and loses power intermittently, which creates a safety risk when accelerating or merging into traffic.  The most recent replacement is incorrectly listed as pan replacement.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11704751,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/11/2025","dateComplaintFiled":"12/12/2025","vin":"4S4WMALD5L3","components":"UNKNOWN OR OTHER","summary":"Vehicle: 2020 Subaru Ascent Issue: Cold weather software glitch  If you are operating an Ascent or possibly other Subarus with the CVT in temperatures below -20F be certain to have either a small wrench or the appropriate size socket to loosen the ground clamp on the battery ground cable with you so you can employ what I call the magic Windows fix wherin one completely de-powers the system and reboots it. With all the ridiculous interconnections, if the CVT temperature sensor thinks the tranny is too cold the cars operating system looses it mind and goes completely bonkers. Subaru obviously did no cold weather testing.  We have had 2 failures in cold weather. It only happens at temperatures well below the-20F range.  The first case happened last year while driving after being stopped for a couple of hours. Everything seemed normal and then suddenly several warning lights came on and all of the safety systems and the eyesight system shut down. The car ran and drove, but none of the associated systems would work. No traction control. No cruise control. Several other systems. The only solution was to disconnect the battery and get this rolling computer to reboot. This was a temporary fix as the condition repeated itself although the car was driveable but with none of the safety systems operational.  This year we were out in cold weather, -25 to -32. We went to a place to have lunch and when I went to restart the car the app failed to do so. So I put on all my gear and went out to start it manually. It would not start and all the warning lights were on and the radiator fan was running full tilt at -25F with the car off. I tried twice to get it going by pulling the battery cable to get it to reboot. Evidently when this happens you must leave the battery disconnected long enough (about 5 minutes) for all the capacitors in the electronics to drain. Once restarted, the car drove normally but we did not shut it down for any reason for the rest of the day.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11697702,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"11/05/2025","vin":"4S4WMAPD7L3","components":"ENGINE AND ENGINE COOLING","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that the vehicle was taken to the local dealer for routine service, where it was discovered that the cam carrier was leaking from the engine. While having an oil change, the mechanic informed the contact that there were no further leaks found. There were no warning lights illuminated. After driving and parking the vehicle, there was an abnormal odor of oil coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that an overhaul of the engine was needed.  While driving, there was an abnormal oil-burning odor coming from the vehicle.  The vehicle was taken to another local dealer, Adventure Subaru (2269 N Henbest Dr, Fayetteville, AR 72704), who confirmed there was no recall coverage for the failure. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 120,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11695852,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2025","dateComplaintFiled":"10/27/2025","vin":"4S4WMAMD0L3","components":"SUSPENSION","summary":"Car is making loud noises while going over uneven roads. Only have 64,000 miles on it and I need to replace the struts.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11676042,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2025","dateComplaintFiled":"07/24/2025","vin":"4S4WMAPDXL3","components":"ENGINE","summary":"Unknown PCV valve failure caused catastrophic engine failure on interstate highway (70 mph speed limit). Luckily there was room to pull to the side and no one got hurt. This part was recalled in 2019 models due to possible loss of control from engine failure. Dealer tore down engine to determine cause for possible warranty coverage and found the PCV valve was the cause of engine failure. There were no warning lights or indications of any problems before this.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11666835,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2025","dateComplaintFiled":"06/13/2025","vin":"4S4WMARD2L3","components":"SUSPENSION","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the undercarriage while driving over bumps in the roadway. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the front struts had failed and needed to be replaced. The contact related the failure to TSB: 059024. The vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11666552,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2025","dateComplaintFiled":"06/12/2025","vin":"4S4WMAHD6L3","components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2020 Subaru Ascent.  The contact stated that while depressing the accelerator pedal to make a turn, the vehicle hesitated to respond. There was no warning light illuminated.  The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,900.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11659974,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2024","dateComplaintFiled":"05/09/2025","vin":"4S4WMARD6L3","components":"EXTERIOR LIGHTING","summary":"The driver's side headlamp assembly (one complete piece, LED lighting) has a thin strip at the top that is used for daytime running lights.  These are automatically on when the vehicle is on and it's not yet dark. In early 2024, this driver's side thin strip daytime running lights stopped working entirely. I've learned that the entire headlamp assembly must be replaced, rather than being able to just change out the daytime running component or replace a light bulb like one used to be able to do. I've taken the vehicle in for an estimate, and the Nashville, TN Subaru dealership quoted me about $1700 to replace the headlamp assembly, with nearly $1,000 of that being for the light itself, and the rest being labor.  The technician at the Subaru dealership was aware of this problem, with many others coming into the shop for the same thing, and he advised complaining directly to Subaru.   There are aftermarket options for $200 but the labor is still excessive. From researching online about how to find the aftermarket options, I've learned from a quick google search, lots of posts on Reddit and Facebook, among other forums, of other vehicle owners of this year and the years surrounding it that it is a very frequently-occurring problem, related to it being too close to something in the engine- and others reported that this has happened multiple times to their same vehicle! I called Subaru of America to complain and ask for a Good Will replacement, but they said they would not be able to assist me as I was beyond 3 years/50k miles, and that I would have to go with the Subaru of America option. Please look into this and find that this is a common problem and the remedy should not be stuck to the consumer, with such an exorbitant bill. Subaru should address this known problem and a recall should be made so that we may have this corrected/those who have had to pay for it can be compensated.  Thank you!","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11658449,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/02/2025","vin":"4S4WMAPD2L3","components":"POWER TRAIN","summary":"My 2020 Subaru Ascent experienced a sudden failure of critical safety systems due to CVT fluid leaking through the transmission pressure switch into multiple electrical components. This fluid leak damaged several wire harnesses and the Engine Control Module (ECM). The check engine light came on and all Eyesight safety features disabled. Subaru has confirmed this will cost over $9,400 to repair.  This issue appears to be related to known Subaru Technical Service Bulletins, including TSB 16-103-16R and TSB 02-170-17R, and matches the description in NHTSA Campaign WUV-07. Subaru of America has refused to fully cover the repair, even though my car is well maintained, has only 54,000 miles, and is just 4 months outside the powertrain warranty. This is not normal wear\u2014it\u2019s a serious defect that causes electronic failure and disables safety systems while driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11652339,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2024","dateComplaintFiled":"04/02/2025","vin":"4S4WMAED4L3","components":"SEATS","summary":"The driver front seat bottom frame has came loose and rocks back and forth when driving, especially during start and stops.  It was serviced and the dealer stated the movement comes from the side rails  of the seat and is referenced via bulletin 12-288-20 stating its a known issue and the frame has been redesigned for this issue.   After research, this seems to occur with a number of Subaru models, but the defect has not been covered by Subaru.  The movement causes concern if an accident were to occur and should be considered a manufactures defect with replacement being covered by Subaru.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11647985,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2025","dateComplaintFiled":"03/12/2025","vin":null,"components":"SUSPENSION","summary":"Extreme rattle/clunking driving over bumps especially on dirt roads. Seems to be many people are having this issue. I know of another co worker who has a 2020 ascent making the same noise. Apparently there is a strut issue","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11643727,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2025","dateComplaintFiled":"02/19/2025","vin":"4S4WMAPD0L3","components":"POWER TRAIN","summary":"Ever since our car went in for re-programing CVT drive chain it progressively has been having a problem of something slipping in drive and in cruise control. feels like a loss of power and a feeling chatter from transmission. Now when you put it in drive it makes a jerking noise.                     the thing is that we never had this problem until it went in for this recall.  it's been back twice  and they claim they can't find any problem but continues to get worse. it happens every time we drive it . just returned a 700 mile trip and it's very annoying. Also we do have an extended warranty.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11639508,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2025","dateComplaintFiled":"01/29/2025","vin":"4S4WMAPD2L3","components":"POWER TRAIN,ENGINE","summary":"While driving the vehicle between 30 - 40 mph, the vehicle will intermittently studder. I have mentioned this issue multiple times to the dealership and they have attempted to fix the issue but the problem still continues. The issue is occurring more frequently and I\u2019m concerned this may create additional engine/powertrain problems down the road.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11636074,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2024","dateComplaintFiled":"01/15/2025","vin":"4S4WMAPD5L3","components":"EXTERIOR LIGHTING","summary":"When vehicle was 3.5-4 years old, the LED \"halo\" around the headlight assembly went out. This part is a fixed part of the assembly and unrepairable and requires the owner to replace the entire headlight assembly. An LED headlight should not be going out after only 3.5-4 years. I have noticed this is a common complaint on online forums for the Subaru Ascent. Normally, this would just be a cosmetic nuisance, but in states, such as Virginia where I live, that have annual vehicle safety inspections, the vehicle fails inspection if any part of the headlight does not work, regardless of its effect on the functioning of the actual headlight lamp to produce light when activated. Further, this is a dealer only part and repair and I was quoted $1,300 for an issue that has no effect on the headlight to illuminate the road and is cosmetic only. Subaru needs to address this faulty assembly.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11631746,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"4S4WMAJD9L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who serviced the rear differential but later the failure reoccurred. The vehicle was taken back to the local dealer to be diagnosed, and it was determined that the transmission was faulty and needed to be replaced. The transmission was replaced. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,100.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11627689,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2024","dateComplaintFiled":"11/27/2024","vin":"4S4WMARD1L3","components":"UNKNOWN OR OTHER","summary":"Lug nut studs fail frequently.   Have replaced 3.  An additional failure identified today during routine tire rotation.  Safety issue as wheel can separate from vehicle while driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11625372,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2024","dateComplaintFiled":"11/14/2024","vin":"4S4WMARD3L3","components":"STRUCTURE","summary":"I can\u2019t say what caused the huge crack in the sunroof bc there is no chips on the outside and no chips or breaking point on the inside.  We went to get in the car and open up the sunroof and it has a huge crack that is a known issue if you look it up online.  So far we haven\u2019t been able to get it fixed bc of the amount of money it cost to have it replaced and it can\u2019t be done by anymore but the dealer as safelight won\u2019t touch sunroofs.  It appears that a weak glass was installed and that\u2019s unfortunate too bc they have no intention on fixing this for us.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11619784,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2024","dateComplaintFiled":"10/15/2024","vin":"4S4WMAPD8L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while his wife was driving at 55 MPH, the vehicle\u00a0stalled. No warning lights illuminated.  The contact stated that the failure was related to NHTSA Campaign Number: 21V955000 (Power Train). The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 62,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11614878,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2024","dateComplaintFiled":"09/16/2024","vin":"4S4WMARD0L3","components":"POWER TRAIN","summary":"Bolt holding the driveshaft support bracket backed out causing driveshaft to come out.  This is a known issue with the 2019 and 2022 Subaru Ascents and have active service advisories but Subaru of America does not recognize it for the 2020 models even know it is also happening in the 2020 vehicles.  If the driveshaft would have came out at a high speed it could have caused a crash.  Based on the research the bolts do not hold the torque from the factory due to a bolt manufacturing issue and slowly back out after time unknown to the driver.  Subaru is not recognizing the problem, so they are not notifying the 2020 owners of the problem, instead they are offering a 50% payment on the repairs as a goodwill payment to offset the cost since it is not a warranty issue.  I had had my car in for oil changes in the past and the dealership did not know to check for the tightness of the bolts as there were no service advisories.  There should be a recall for this problem before someone dies in a crash caused by this problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11614712,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2020","dateComplaintFiled":"09/15/2024","vin":"4S4WMAPD4L3","components":"UNKNOWN OR OTHER","summary":"Driver side window malfunctions intermittently.  When raining, slow to go down or up, also skips as it goes up and down.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11614473,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2024","dateComplaintFiled":"09/13/2024","vin":"4S4WMARD9L3","components":"STEERING,ELECTRICAL SYSTEM","summary":"Component- steering locks Safety risk - vehicle cannot be started. Therefore if in an area of risk - cannot start vehicle. This randomly happens pulling into parking spaces. It is repetitive. I\u2019m older and alone, scary when it happens as you are stranded. And call to Subaru roadside only option was to tow the vehicle the vehicle to dealership. Online fix is to man handle the steering wheel and turn it in the direction of the tension. Pulling into a normal parking space should not create the tension necessary for the steering wheel to lock.  I have been on Subaru ascent form us and this seems to be a common problem with this vehicle. Mine has been inspected for the last occurrence  and  was told battery issue. The other times there were no battery issues and dealerships cannot find issues. Warning light only lights up after steering wheel locks up and vehicle cannot be started. The safety risk for me is being stranded - and no way to prevent it or know when it might happen.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11611705,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2024","dateComplaintFiled":"08/29/2024","vin":"4S4WMARD0L3","components":"SERVICE BRAKES","summary":"The emergency brake occasionally comes on for no apparent reason. It has happened multiple times before but, never while driving until today. The button appeared to be stuck when I went to disengage it as well which made no sense. There was nothing in the way for it to get stuck. Upon further research in the Subaru forums it appears ours is not the only one to have experienced this. This leads me to believe there may be an unknown issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11610270,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2024","dateComplaintFiled":"08/22/2024","vin":"4S4WMARD6L3","components":"UNKNOWN OR OTHER","summary":"There is a significant crack in the inside rear panel of my panoramic sunroof, and no apparent or visible point of impact.  The crack is spreading and needs to be replaced or I fear the glass will shatter.  There is no evidence of the crack on the exterior, only on the interior. Car is out of warranty but only has 23K miles and is 4 years old.  Took the car to the dealership, and they wanted to charge $4000 to fix.  Contacted Subaru of America and they refused to fix.  Have been on many Ascent/Subaru forums online and it appears there are multiple complaints about these cracks.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11608386,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2024","dateComplaintFiled":"08/14/2024","vin":"4S4WMAJD8L3","components":"SERVICE BRAKES,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won\u2019t accelerate which is a unsafe situation. It says \u201ccheck engine\u201d, \u201cbreak, \u201ceyesight disabled\u201d, \u201cat oil temp\u201d and \u201ctransmission\u201d. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11605227,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2024","dateComplaintFiled":"07/29/2024","vin":"4S4WMARD4L3","components":"SUSPENSION","summary":"Car has 49,700miles.  Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps.  Took it to the dealer to determine the issue.  They said the entire strut assembly needs replacing.  No warning lamps have ever come on related to this issue.   I have no idea if the car is safe to drive.  There is a national back order on the parts.  The dealer wants $1344 to replace it.  This is crazy to me.  I've driven cars with LOTS more miles than this and have never needed a strut replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11602497,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/15/2024","vin":"4S4WMAPD7L3","components":"SUSPENSION","summary":"A clunky noise coming from the front wheels whenever we encountered any sort of bump.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11592928,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2024","dateComplaintFiled":"06/06/2024","vin":"4S4WMALD2L3","components":"ENGINE","summary":"The battery died after two weeks of replacing it, later revealing the alternator failed. Parts are not available, Subaru kept them My safety was at risk because the lights on my dashboard Christmas Tree'd letting me know something was wrong. Within a couple of blocks I had no power steering and was dying on a busy street. The car was so dead that I couldn't even turn on my hazard lights. The car was jumped by Subaru, the tow truck driver left and the car died two blocks later. This time in the middle of the busy street. The vehicle was towed to Subaru who replaced the battery we bought two weeks earlier. We asked if they check the charging system and they said yes. The battery light was on before we left the lot. We made them keep the car so we wouldn't die in the middle of anymore busy streets. Days later they determined it was the alternator. The car had 26,000 miles on it. I don't know what Subaru did with the parts. They said they needed them as it was a warranty replacement. The battery light never came on before the car died. First the Eye Sight Disabled light came on then many lights on the dashboard flashed on. This happened a couple blocks prior to me losing power. I found the first place I could to get off the road. Two weeks prior when the battery died, the eyesight disabled light came on and the battery light. That time I got home and we replaced the battery. Therefore when the eyesight disabled light came on, I knew something was wrong but thought I had time to get out of the way. Then everything died.  The worst part is that hazard lights didn't work.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11591483,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2024","dateComplaintFiled":"05/30/2024","vin":"4S4WMAMD5L3","components":"Other/I am not sure","summary":"I have the Graco Turn2Me car seat installed rear facing on the driver's side of the middle row (captain's chairs) of my vehicle. The car seat is installed with the seat belt due to my daughter's weight (36 pounds, so we were not able to use the latch). The car seat has been adjusted to the appropriate recline based on the installation method and weight of my child. There is an appropriate amount of space between the back of the driver's seat and the car seat itself.   The car seat was installed by a CPST, following all  rules of installation as laid out by both my vehicle manual and the car seat installation guide (graco).   The issue is that despite the perfect installation, over time (meaning a few trips), the base of the car seat becomes loose as the child gets in and out of the car seat. The car seat is then no longer securely installed in the car.   This particular model rotates, so that the child can be easily loaded and harnessed into the car seat while facing outwards. While the seat is facing outwards, it also tips backwards, essentially lifting a majority of the base off of the base of the seat of the car.   I have reinstalled this car seat several times following all guidelines, and despite an initially correct install, within a few trips the base becomes loose and the entire car seat is tilted.   Based on a quick internet search, this is a very common problem with this make and model car seat, especially when installed using the seat belt, rear facing. I do not feel that it is at all safe for my child to be in this car seat and it should be recalled immediately by Graco. No parent should have to uninstall/reinstall a car seat in a car after a few trips because it is coming lose.   Photos attached show how tilted the car seat has become in the car (despite initially being installed securely). For some reason I was unable to upload videos but can share those as well showing how loose the base has become despite a proper install.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."},{"type":"Child Seat","productYear":"9999","productMake":"GRACO","productModel":"TURN2ME","manufacturer":"Graco Children's Products, Inc."}]},{"odiNumber":11588665,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2024","dateComplaintFiled":"05/14/2024","vin":"4S4WMAFD9L3","components":"POWER TRAIN","summary":"When driving, Ascent sudders while under normal highway conditions. Has had all 4 recalls completed but this specific event has been consistently present even after each recall was completed. Now that Ascent is out of powertrain period, Subaru of America acknowledged transmission finally needs complete replacement but only offering portion as a one time offer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11587426,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2024","dateComplaintFiled":"05/07/2024","vin":"4S4WMAFD3L3","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11587535,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2024","dateComplaintFiled":"05/07/2024","vin":"4S4WMALD9L3","components":"UNKNOWN OR OTHER","summary":"Unknown","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11582487,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2024","dateComplaintFiled":"04/11/2024","vin":"4S4WMAFD7L3","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11579704,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2024","dateComplaintFiled":"03/27/2024","vin":"4S4WMAMD2L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated while driving 30 MPH, the transmission was slipping, and there was a loud sound coming from the vehicle. The contact stated that the vehicle lost motive power while accelerating.  The contact was unsure if any warning lights were illuminated. The contact pulled over and left the vehicle for several hours. Upon return to the vehicle, the contact stated that the vehicle drove normally. The vehicle was taken to the dealer and an unknown module was reprogrammed; however, the failure recurred several times. The vehicle was taken back to the dealer and a diagnostic test was performed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that if the failure could not be duplicated the vehicle could not be repaired. The approximate failure mileage was 25,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11575783,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2020","dateComplaintFiled":"03/06/2024","vin":"4S4WMARD1L3","components":"FORWARD COLLISION AVOIDANCE","summary":"Right front camera is blocked by plastic since manufacture.  The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field.  My car will accelerate into a car in front with no emergency braking.  No accident. so far, because I have been able to avoid accidents by braking myself.  The problem was diagnosed by Diablo Subaru of Walnut Creek.  The vehicle was inspected and diagnosed by a Subaru dealership.  The car tells me it cannot see the car in front.  It also says it cannot see anything on haphazard  basis.  But it will also accelerate toward cars in front of it at close range because it cannot see.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11573981,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"02/26/2024","vin":"4S4WMARD5L3","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"I have encountered a series of persistent issues with the vehicle since its initial purchase, indicating fundamental deficiencies that warrant thorough consideration and resolution. Commencing with brake malfunctions at an exceptionally low mileage threshold, the recurrent necessity for brake replacements, despite being facilitated by the dealership on four separate occasions, underscores a notable deficiency in the vehicle's manufacturing or assembly process. Furthermore, the manufacturer's offer of $10,000 in exchange for signing a waiver relinquishing my right to file a claim is indicative of their acknowledgment of the vehicle's inherent flaws. Subsequent to this agreement, additional complications have arisen, including persistent window malfunctioning, electrical faults, exhaust system irregularities, and most notably, transmission failures, with repeated complaints culminating in a catastrophic breakdown witnessed by the dealership's service team. In light of these recurring issues, the manufacturer's proposition to repurchase the vehicle while crediting back the $10,000 initially offered and prorating mileage solely from the transmission repair fails to address the cumulative impact of the vehicle's deficiencies. It is inequitable to discount the mileage accrued during the earlier brake-related concerns, especially considering the ongoing nature of the vehicle's mechanical shortcomings. Arguably, the rescinding of the $10,000 offer necessitates a reevaluation of the waiver's validity, as its premise was contingent upon mitigating specific concerns, which have regrettably persisted. Moreover, the manufacturer's refusal to accommodate a reasonable request for mileage adjustment from the onset of the brake-related issues undermines the principles of fairness and consumer protection. Given the manufacturer's reluctance to engage in arbitration and their apparent disregard for addressing the comprehensive history of issues encountered.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11574100,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2024","dateComplaintFiled":"02/26/2024","vin":"4S4WMAAD7L3","components":"ENGINE,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"On Friday evening, February 23, 2024 , I pulled onto my driveway and came to a complete  stop before driving into the garage .  I reached up and hit the garage door remote.  When the door began to go up I took my foot off the brake. Instead of creeping up the driveway the car took off like a proverbial \"bat out of hell\"  It was as if I had pushed the accelerator compltely down.to the floor board. The brakes had no effect.  I smashed through the garage door,. The car jumped a six inch concrete step up, obliterated the garage cabinets and pushed the contents of the cabinets and garage wall into our family room.The car came to a rest just outside our family room.  My son opened the door to the garage and yelled out to me \"Are you okay\"  Because the engine was still racing he said \"Get your foot off the accelerator'  My reply was I DON'T HAVE MY FOOT N THE ACCELERATOR\".  I then tuned the ignition off and the ordeal was over..  It appears that the engine continued to recieve fuel irregardless of the position of the accelerator., the automatic braking system failed miserably and the the forward collision warning was malfunctioning.  I am waiting for the insurance company to remove the car from the garage and do a structural assessment..  Because there may be serious structual damage I want the insurance company to remove the vehicle less the second floor collapses onto the garage.  My son was on the couch just seconds before the wall \"exploded\". The couch was moved eight feet across the room. If a piece of debris came through the windsield I also might have been injured.  The potential for serious injury to others in another set of ircumstances also scares me.  The malfunction came without warning. The damages will be in the tens of thousands of dollars.  I am blessed that no one was injured or killed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11573056,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"02/20/2024","vin":"4S4WMAHD1L3","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"The vehicle hesitates like it doesn\u2019t want to get up to speed, despite pressing the gas pedal to accelerate. The RPM needle bounces. Dealership has not been able to \u201creplicate the hesitation I feel when accelerating.\u201d They originally tried to say I didn\u2019t tell them the problem was happening when it had time to warm up, which is a lie, I have all the scheduling notes made by the employee who set the appointment up. Dealership said it passes diagnostic testing despite my serious concerns as the owner driving it daily. No lights are lit up on the dashboard which is another reason why the dealership is saying everything is fine. It\u2019s already had a firmware update in July and the dealership is very dismissive of my concerns. I made multiple calls before appointment telling them it\u2019s happening more frequently around 20-30 minutes of drive time and to make sure I have them the full picture well enough in advance for them to make adequate time to look at my vehicle","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11570765,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/07/2024","dateComplaintFiled":"02/08/2024","vin":"4S4WMARD8L3","components":"ELECTRICAL SYSTEM","summary":"My car refused to start-pressed the ignition and it sputted, lots of lights went on and off and then the running lights came on and stayed on and ran the rest of the battery out.  Had to charge it for hours to get it started again.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11563703,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"01/05/2024","vin":"4S4WMARD4L3","components":"STRUCTURE","summary":"Driving at speed of 50+, the hood (both sides) wobble/raise up. Faster you drive it raises up further to the point it interferes with view. Concerned it will detach from hood struts and cause major damage","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11560242,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2023","dateComplaintFiled":"12/15/2023","vin":"4S4WMAFD4L3","components":"POWER TRAIN","summary":"For the past month, the engine revs up higher than normal at slow and highway speeds. It had the feeling of the engine skipping gears and staying at to high of an RPM even with the accelerator being eased off. Initially it was brought to Subaru service dealer in November and they could not replicate the issue. On 12/13/23, it began to constantly go into very high RPMS, much more frequently then it had been, and the check engine light came on as well as a warning light for the automatic transmission oil temperature light. We brought it into the dealer and the evaluated and said the transmission is failing and said it is not safe to drive. We were given a loaner and they are in the process of submitting paperwork for a new transmission under their powertrain warranty.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11558771,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2023","dateComplaintFiled":"12/06/2023","vin":"4S4WMALD4L3","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"CVT transmission skips in high gear and shudders randomly while driving down the road.  Randy Marion in Hickory NC is where we purchased and replaced the rear transfer clutch and insists the problem has been corrected.   It is not.  Our regular mechanic and Moderna Subaru of Boone NC both agree the transmission is bad.  It has been sitting at the dealership for 2 months while all parties argue over who is responsible for repair. (Original selling dealership,  Subaru of America, 3rd party warranty) meanwhile I have no car but am expected to make payments.  There are no warning lights or indicatator lamps to show an issue which is even more scary.  I do not feel safe driving the vehicle without repair as the stutter and slipping between gears can cause hesitation that could cause an accident or worse.  We did not test drive the vehicle at high gear and that was our mistake,  but I drove it on a trip 2 days after purchasing and it had transmission issues the entire time. Dropped back off at dealership Monday morning and have been dealing with headaches since then.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11557620,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2023","dateComplaintFiled":"11/30/2023","vin":"4S4WMAPD8L3","components":"ELECTRICAL SYSTEM","summary":"We purchased a used 2020 Subaru Accent from a dealership on 11/16/23. Twice since that date the car would not start due to the battery not having enough charge to start it. The dealership that we bought it from stated that prior to the sale date they had a new battery installed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11554688,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2023","dateComplaintFiled":"11/11/2023","vin":"4S4WMACD2L3","components":"POWER TRAIN,FORWARD COLLISION AVOIDANCE","summary":"CVT jerks the vehicle and stutters when at certain rpms, making long car rides very uncomfortable. Feels like whiplash every so often.  Very dangerous when trying to speed up to pass another vehicle because the vehicle doesn't respond and accelerate as it should.  The dealer said its normal because of the CVT technology.  They said they tried to reproduce it,  but were only gone 5 minutes. The highway is 5 minutes away from dealership, one-way.  I explained it happens after about 20 minutes of continously driving at speeds over 50 mph. The vehicle had only been inspected once for this issue.  The dealer refuses to look at it again because they, \"already explained it to [me]\". There are no warnings or indicators prior to it happening.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11552981,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"11/01/2023","vin":"4S4WMARD7L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Reporting a serious incident with my 2020 Subaru Ascent at 21k miles. On October 16th, a burning plastic smell and white smoke from the floorboard forced an immediate stop; I had to call the fire department for safety.  The vehicle's battery has been replaced thrice, and the radio system frequently resets. Despite a Subaru recall fix in February meant to prevent such issues, the problem persists, raising major safety concerns.  With 20+ years in electrical engineering, I've noted consistent electrical issues with this car. I urgently request NHTSA intervention for an immediate and thorough investigation, holding Subaru accountable for ensuring vehicle safety.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11550975,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2023","dateComplaintFiled":"10/20/2023","vin":"4S4WMALD3L3","components":"ENGINE","summary":"The contact owns a 2020 Subaru Ascent. The contact stated while driving 10 MPH, the accelerator pedal was depressed, and the vehicle had started jerking. The RPMs became elevated however, the vehicle failed to respond. There was no warning light illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 42,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11543925,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2022","dateComplaintFiled":"09/11/2023","vin":"4S4WMALD8L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated while driving 20 MPH, there was a delay while shifting gears. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the VIN was included in NHTSA Campaign Number: 21V955000 (Power Train). The recall repair was performed; however, the failure occurred several times. The vehicle was repaired several times. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 30,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11536360,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2023","dateComplaintFiled":"08/03/2023","vin":"4S4WMAFD0L3","components":"VISIBILITY","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that he parked the vehicle in the parking garage overnight and when he went to get into the vehicle the next morning, he noticed that the windshield was cracked. The vehicle was taken to the dealer and the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11535024,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"07/28/2023","vin":"4S4WMARD3L3","components":"SUSPENSION","summary":"Both front struts have failed within 55000 miles, the passenger one had a failure at 43,000 miles and the driver side has failed at 54000 miles.  The dealership stated that the struts had \"corrosion\" and were not damaged.  The strut failures cause the car to shake when hitting even a small bump.  There were no warning lamps or messages.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11534483,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2022","dateComplaintFiled":"07/25/2023","vin":"4S4WMALD8L3","components":"POWER TRAIN","summary":"My car had a CVT drivetrain recall which has been labeled as \"repaired\" because I brought it to the dealer, however, the issue still exists and my car has been to the dealer 5 times already concerning this recall.  The symptoms of the CVT drive train that I am experiencing are: shuddering (dealership vocabulary) at approximately 20 mph (approximately 1500-2000 rpm). The issue has gotten worse because now I experience the occasional shuddering at 40 mph and about 60 mph. In addition, occasionally at about 20 mph after slowing down and then accelerating there is a heavy vibration from the engine (which was heard over the phone by someone).  Some things that the dealership have done included updating the computer, reflashing, reprogramming it, etc. However, as I mentioned the issue still exists and has gotten worse.  I also personally contacted corporate Subaru to let them know that the issue has not been resolved. I wanted to report this issue to you because they have labeled my car as \"repaired\" based on the fact that I brought it in for the recall, however, the issue was not fixed and it has gotten worse.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11533447,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"07/20/2023","vin":"4S4WMAMD0L3","components":"UNKNOWN OR OTHER","summary":"The driver door window gasket cracked and is hanging loose inside the door, letting air to get air while the vehicle is in operation. I would expect this after 10 years of use, but the vehicle is about 3 years old.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11532912,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2023","dateComplaintFiled":"07/18/2023","vin":"4S4WMARD2L3","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"The car has a blue smoke from tail pipe * oil smell when turned on and last for 20 seconds","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11530066,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2020","dateComplaintFiled":"07/03/2023","vin":"4S4WMAED6L3","components":"UNKNOWN OR OTHER","summary":"The hood shakes alot. I've taken it in a couple of times. They say it's in the design.  I fear that the hood is going to come up some day and cause an accident.  It lifts and shakes to the side. Even a passenger noticed it and was scared after seeing it. I'm stuck with the car, but am afraid when on the road. I bought it brand new. Have had it almost 4byears. Only have 27,000 miles on it. I'm afraid to drive it!","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11529818,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2023","dateComplaintFiled":"06/30/2023","vin":"4S4WMAPD1L3","components":"POWER TRAIN","summary":"Between October of 2021 and February of 2022): Shuddering (like driving on rumble strips) and sluggish transmission (slow to respond acceleration and sometimes jumping when depressing the gas pedal) - reported this multiple times to dealership but was told they couldn\u2019t replicate what I was feeling/experiencing. I also reported that the CVT would not adjust to the lower RPM (remained between 2000-3000) after ascending a hill. I was told in a dismissive manner that it was throttle control, which it was not.  Brought vehicle back in June 2022 reporting the same issues. Determined it was the WRK-21 service bulletin.  WRK-21 repair was done in July/August of 2022. I was without my car from June through August 30th. Transfer case was replaced. By March of 2023, the exact same symptoms returned and got worse on a much shorter timeline than the first time this happened. On 5/31/23 I brought the car back in. Approx 2.5 weeks later it was determined that it was the WRK-21 issue again. Today 6/30/23, I was told that a regional service technician from Subaru of America has determined that the transfer case needs to be replaced again. I opened a case at Subaru of America (case #[XXX]), requesting that a new transmission be installed into the vehicle, citing major safety concerns about repairing/replacing a repair.   No warning lights ever went on at anytime in this reported timeline. Car is not in my possession so it would only be accessible at the dealership. It has been there since 5/31/23. Ultimately, I feel like driving the vehicle is dangerous. I\u2019ve wondered if it\u2019s just going to die while driving at times when it shudders. I have a young child and need a safe vehicle. I do not feel safe in this vehicle.   INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11525728,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2023","dateComplaintFiled":"06/06/2023","vin":"4S4WMAPD4L3","components":"FORWARD COLLISION AVOIDANCE","summary":"Since the day I bought this car anything that blows across the road causes the brakes to slam on....even at speed on the highway This is dangerous as hell. Additionally the eye sight disconnects intermittently for on reason or because of rain or a small bump in the road. You must stop and turn the car off and on to get a reset. I have had the vehicle inspected at 3 different Subaru dealerships and they all say nothing is wrong with either system. Now I have tried for 2 weeks to get a response from Subaru Customer Advocate with negative results.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11521705,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2023","dateComplaintFiled":"05/12/2023","vin":"4S4WMARD6L3","components":"ELECTRICAL SYSTEM","summary":"Car was unresponsive and would not start. It was just purchased certified used on 5/8/2023. On 5/10/2023 AAA replaced the battery and on 5/12/2023 the battery died again as a result the car did not start and was unresponsive. Tailgate was beeping in both situations.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11521145,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2021","dateComplaintFiled":"05/09/2023","vin":"4S4WMAEDXL3","components":"SERVICE BRAKES","summary":"The car has issues with rapidly deteriorating brakes.  The brakes have been replaced twice and I feel they are bad again.  This puts myself, anyone in my car, and any car around me at risk.  The dealer is aware of the issue.  Car was last inspected with the same concerns in mid-April to which the dealership responded the brakes are \"like new\".  No one else has inspected the vehicle including the police or insurance representative.  There was no warning lights related to the issue.  I could just feel the brakes grinding.  They were first replaced one year after purchasing the vehicle on 4/28/21.  They were replaced again on 6/23/22.  They feel like they are grinding again.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11519244,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2020","dateComplaintFiled":"04/27/2023","vin":"4S4WMAPDXL3","components":"SERVICE BRAKES","summary":"The braking system on the vehicle does not operate as expected on the vehicle.  As a result a vehicle that only has 40k miles on a daily driver, is on its 3 set of rotors, 2nd set of brake pads( i declined having them changed at the 40k service) and 2nd set of tires.  The brakes have not functioned comparably to any other vehicle that I have driven.  They grind and the vehicle shakes when stopping.  The issue grows worse with the increase in speed.  I spoke with the service manager at the dealership and he informed me that Subaru is aware of the issue and it is common for this vehicle.  The service manager stated that the rotors and calipers for the vehicle are undersized for the curb weight and it is an ongoing issue with the vehicles. I have spent thousand on maintenance on a vehicle that is 2 years old, an unreasonable amount.  On the service managers recommendation I reached out to Subaru about the issue and was given a $600.00 coupon and told there is nothing else they can do and my issue was reviewed at the \"highest levels\".  As I drive the vehicle now, I feel that the braking system is inadequate and the vehicle does not handle in a safe manner.  According to Subaru, my only recourse is to spent thousands of dollars each year I own the vehicle at their dealership changing brakes and rotors with every oil change.  Unacceptable.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11516893,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2021","dateComplaintFiled":"04/13/2023","vin":"4S4WMARD3L3","components":"SERVICE BRAKES","summary":"The brakes are insufficient for the weight of the vehicle.   This has been recognized by the Dealer who sold the vehicle.  Rotors warp quickly.    Stopping power of the system is insufficient.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11507895,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2022","dateComplaintFiled":"02/17/2023","vin":"4S4WMAMD2L3","components":"POWER TRAIN","summary":"Driver front wheel was making a noise when turning or slowing down. In Sep 2022, the dealership said they repaired it, but had we not brought it to them, where the front wheel meets the axel would have caused us problems. The noise did not go away, and when we took the vehicle to dealers again, they found front strut mount and bearing failure, and had to replace these (the car is just 3 years old).","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11503133,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2022","dateComplaintFiled":"01/23/2023","vin":"4S4WMALD8L3","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving at various speeds, the left turning signal and driver\u2019s side daytime running light failed to illuminate as needed. No warning lights were illuminated. The contact also stated that he was given a ticket for the failure. The vehicle was taken to a local dealer, where it was diagnosed that the turn signal and drive\u2019s side headlight needed to be replaced; however, the parts for the repair were not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11500139,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2023","dateComplaintFiled":"01/04/2023","vin":"4S4WMARD9L3","components":"VISIBILITY/WIPER","summary":"On Tuesday, January 3, I had a THIRD chip in my windshield.  This just happened yesterday, so I have not had it evaluated yet.  HOWEVER, this will be the THIRD chip that I will have to have repaired in the three short years I've owned this vehicle.  The first chip happened within a month of owning the vehicle, and there is a current NHTSA complaint on file (11297348) for this chip.  The second chip occurred in September 2022, and I have had that one repaired.  NEITHER of the repairs \"held\" past 30 days.  I have NEVER owned a vehicle that had a windshield that chipped so easily.  I'm very surprised that this has not been a recall issue yet (as the glass repair shop suggested it should be- they see this ALOT with Subarus).","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11499057,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/27/2022","vin":"4S4WMARD1L3","components":"UNKNOWN OR OTHER","summary":"Drive chain could compromised but there is lack of parts to fix issue which could prove costly to the transmission. Need to know what I can do to fix before it becomes a problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11497901,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2022","dateComplaintFiled":"12/17/2022","vin":"4S4WMAMD2L3","components":"POWER TRAIN","summary":"Transmission is lurching and surging when driving. Pressing gas pedal from a stop the belt continues to slip. Took it to Paul Moak Subaru they claimed to do the inspection told me they don\u2019t do test drives for malfunction checks. They said they completed the inspection for transmission recall. The Ascent continues lurch and slip with grinding noise and loss of speed. I told them about the issues for over a year and they continue to give run around I was having trouble while it was still under warranty. I\u2019ve contacted Subaru Customer Care they would only provide me recall information and told me the trans inspection is all they have to do.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11497557,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2022","dateComplaintFiled":"12/15/2022","vin":"4S4WMACD0L3","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Subaru Ascent. The contact received an email regarding NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11497538,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2021","dateComplaintFiled":"12/15/2022","vin":"4S4WMAPD8L3","components":"SERVICE BRAKES","summary":"At around 18,000 miles when applying the brakes, the vehicle would shake and vibrate. By 20,000 miles the vibration was excessive affecting the ability to steer straight when braking. The dealer told me that they were aware of the issue with this year/model. Diagnosis, warped rotors. Dealer resurfaced rotors and replaced pads under warranty. Vehicle performed fine for a while. At around 36000 miles had the same issue, this time dealer indicated that there was a \"fix to the issue\", new rotors and pads were installed again covered by warranty. Vehicle performed fine for a while. At around 49,000 miles, the same braking issue, dealer replaced rotors and brakes, this time NO WARRANTY, $610 out of pocket to replace brakes for a know design defect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11497335,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2022","dateComplaintFiled":"12/13/2022","vin":"4s4wmard3l3","components":"VISIBILITY/WIPER","summary":"Front windshield has cracked for a second time.  The initial windshield purchased with the vehicle cracked, and was replaced in 2020.  The second windshield has now cracked, and is pending repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11495335,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2022","dateComplaintFiled":"11/29/2022","vin":"","components":"VISIBILITY","summary":"The contact owns a 2020 Subaru Ascent. The contact stated while the vehicle was parked in the parking lot, the windshield suddenly cracked without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,200.  The contact stated that they reached a settlement with the manufacturer where they paid for the majority of the windshield repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11494651,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2022","dateComplaintFiled":"11/23/2022","vin":"4s4wmahd4l3","components":"POWER TRAIN,ENGINE","summary":"Transmission still slipping when accelerating between 20-30mph. Brought car in for recall but it continues to have the same issue.  AC stopped working even when leak was fixed. Now smells like exhaust fumes when warming up the car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11494049,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2020","dateComplaintFiled":"11/17/2022","vin":"4S4WMARD5L3","components":"ELECTRICAL SYSTEM","summary":"Battery would drain to the point where it would need to be jumped to start. I carried a jump starter in the car during the cold months. Finally took car to be inspected and they told me that the problem was my battery and that I needed to replace it with a $465 battery. I\u2019ve been dealing with this issue for 2 years and now I have found out that the car has a defect that drains the battery.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11491836,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2020","dateComplaintFiled":"11/01/2022","vin":"4s4WMARD3L3","components":"ELECTRICAL SYSTEM,ENGINE","summary":"This car is having constant problems with the battery failing.  It especially fails when we are going to any type of trip where packing the car is a process that takes time.  The battery dies on us often and is unpredictable, leaving us stuck often.  I bought this car because I want a RELIABLE car.  At any moment we could be stuck somewhere with my kids.  No warning comes on to prevent this from happening.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11491707,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2022","dateComplaintFiled":"10/31/2022","vin":"4s4wmamd4l3","components":"UNKNOWN OR OTHER","summary":"The car drains the battery prematurely overnight","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11490861,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2022","dateComplaintFiled":"10/25/2022","vin":"4s4wmard6l3","components":"VISIBILITY/WIPER","summary":"We've had this car for a little over 2 years and have had 3 cracked windshields, seems like anything that hits it causes a crack. I've been driving for over 45 years and multiple cars and have had cracked windshields 2 or 3 times. This doesn't make any sense. Thank you.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11489103,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2022","dateComplaintFiled":"10/13/2022","vin":"4S4WMALD5L3","components":"ELECTRICAL SYSTEM","summary":"Battery gets drained if the trunk is open longer than an hour. Left the car trunk open during our camping trip while unloading and loading and in both the instance the battery drained and we we had to scramble for help to jump start the car.   This happened last time exactly the same way when we were in the campsite as well.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11489208,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2022","dateComplaintFiled":"10/13/2022","vin":"4S4WMAFD4L3","components":"ELECTRICAL SYSTEM","summary":"My battery electric has been to hay wire from time to time and now my car is flickering all electric and car wont start. Locks wont work.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11488678,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2022","dateComplaintFiled":"10/10/2022","vin":"4S4WMAFD4L3","components":"VISIBILITY/WIPER","summary":"While parked, I adjusted the rear view mirror to my driving position. I heard a cracking noise and saw a crack go about three inches down from the rear view mirror on the windshield. Over night it spread from the mirror all the way down to the base of the windshield. I inspected the windshield for impact damage and found none.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11487528,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2022","dateComplaintFiled":"10/02/2022","vin":"4s4wmapdxl3","components":"POWER TRAIN","summary":"The manufacturer has failed or is unable to remedy this safety recall for the vehicle in a timely manner.  Subaru of America has failed to repair after (1) year.    The consumer has/will incur costs to make vehicle available during the limited times for CVT recall issues.    The consumer has/will incur negative depreciation in resale value of the vehicle due to CVT issues.    Subaru of America has not actively made the recall a priority.  The vehicle has had (3) oil changes/services at a Subaru dealer since the recall was announced and zero times Subaru has remedy the CVT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11486842,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2022","dateComplaintFiled":"09/28/2022","vin":"4S4WMAPD7L3","components":"ELECTRICAL SYSTEM","summary":"The battery in my 2020 Subaru ascent died without any warning. The light would go on, back talegate wouldn\u2019t open, nothing would work.  I called AAA and they came out to test it. I was told it was completely dead, there were no cells left in it, as if the lights, radio and doors were left open for an extended period of time (I was in the grocery store for 15 minutes, nothing was left in). He was able to jump start it but after some time of charging the battery. The battery is not old. We purchased the car in Dec of 2021 from a dealer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11486908,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2022","dateComplaintFiled":"09/28/2022","vin":"4S4WMAPD6L3","components":"UNKNOWN OR OTHER","summary":"Battery life issue","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11484963,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2022","dateComplaintFiled":"09/17/2022","vin":"4S4WMAFD4L3","components":"STRUCTURE","summary":"2020 Subaru Ascent Premium.. Rear lift gate at times will not open electronically, and sounds an \u201calarm\u201d locking the mechanism which prevents it from being opened. The alarm and lockout does not stop until the battery is disconnected. The first time this occurred was at a Subaru Dealership, the second time was at a location where it was necessary for me to go home to my shop to get the battery disconnected.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11484783,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2020","dateComplaintFiled":"09/16/2022","vin":"4S4WMARDXL3","components":"SERVICE BRAKES","summary":"The car's braking system has a severe shudder at times, as well as a loud noise, and seems hesitant with stopping abilities.  The dealership confirmed the issues, turned the rotors within the first year of ownership.  Problem did not improve.  The front brakes and rotors were replaced at 24000 miles.  Within a couple months problem was occurring again.  Dealership said they couldn't duplicate the issues.  Had it back in again at 50000 miles (3 years old) and said they need replaced again on front, and now the rear as well.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11483888,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2020","dateComplaintFiled":"09/11/2022","vin":"4S4WMARD7L3","components":"UNKNOWN OR OTHER,ENGINE","summary":"Since purchasing our 2020 Subaru Ascent, the transmission slips, resulting in a lengthy wait time until it revs to the next gear, and then there is a palpable \"jolt\" as the transmission appears to move into the next gear. In addition, when I press the gas pedal to accelerate, there is a definite hesitation before the car actually accelerates.   Previously, we had brought the car in to the Subaru dealership for service regarding this issue, but Subaru indicated that there has not been a problem and they did not open the transmission to look at it.  We are also concerned about transmission-related problems given the recent recall of the 2020 Subaru Ascent.  We know this has a CVT transmission but in this case we know that this problem is not normal. (We have family members and friends with CVT transmissions.)  We are bringing the 2020 Subaru Ascent in again this week, pointedly indicating these concerns with the transmission.    Please advise.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11482975,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2022","dateComplaintFiled":"09/06/2022","vin":"4S4WMARD4L3","components":"VISIBILITY","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while her fianc\u00e9 was driving 65 MPH, the contact was seated in the passenger\u2019s side seat and noticed a crack on the driver\u2019s side windshield, starting from the rearview mirror. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11483019,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2021","dateComplaintFiled":"09/06/2022","vin":"4S4WMARD4L3","components":"POWER TRAIN","summary":"Since last NOV 2021, I have had this Ascent into the shop several times due to a 'chirping' or 'speaking' sound that comes from the underside of the middle o/t vehicle. I have come to find out through the service department that the primary differential has a batch of defective parts, and the entire differential needs to be rebuilt (21 parts total are being replaced). It has taken about 3 months to get parts in.   The squeak was an annoyance. HOWEVER the situation got SIGNIFICANTLY worse when the wheels would not synchronize when turning - which should be unheard of because there are supposed to be sophisticated traction controls and such in place to prevent that very condition.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11482428,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2022","dateComplaintFiled":"09/01/2022","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"We had two wire harness that was burnt twice in a year apart for our 2020 Subaru Ascent Touring. Here are the two parts # and description: Slow Blow Fuse 170A under part #82211XC00A & Wiring Harness R LH USA under Part #81502XC11B were burn. We use Subaru to tow from time to time for our 2021 Airstream Bambi 16RB (dry weight of 2,900 lbs. and GVWR of 3,500 lbs.). On 06/21/21, we noticed the car has no battery and we called roadside assistance to jump the car, but the car battery died again.   On 06/22/21, we called roadside assistance to jump the car, this time, we drove to Subaru directly to have the dealer look at the issue. Dealer inspected and replaced a battery for us under warranty.   On 06/26/21, the battery was completely dead again. So we have our car jumped and go to the dealer. We have 9,214 miles at this point. After 2 weeks of diagnose, dealer told us the main left wiring harness was burnt due to excessive power draw from the trailer, possibly by the electric tongue jack on the trailer, we were the 2nd exact case happened in the whole nation by that time, they will fix it as a one time courtesy and recommend us to remove the electric tongue jack. Vehicle picked up on 07/27/21, we switched electric tongue jack to manual jack.  On 08/05/22, when we drove less than 5 miles out of our house, we noticed our dashboard started to flash all kind of warning message-Transmission, Tire Pressure, Vehicle Dynamic Control and Airbag system, eyesight was disabled. We decided to exit the freeway. Burning smell noticed and the car can't be started. We towed the vehicle to dealer for inspection. Dealer took a week to discover the problem was caused by the same burnt harness. After back and forth for 3+ weeks, dealer refused to cover under warranty despite we did not use the electric tongue jack(the cause dealer identified last year for the burn) the whole year. We are waiting for Subaru of America for update as of 08/31/22 under case #220824-232370 filed on 08/24/22.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11481999,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2022","dateComplaintFiled":"08/30/2022","vin":"4S4WMAPD8L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11480940,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2021","dateComplaintFiled":"08/24/2022","vin":"4S4WMARD8L3","components":"POWER TRAIN","summary":"The manufacturer has known about this at least since December 2021.  Their solution is to reprogram the transmission control unit.  Waiting nine months or more for a reprogram seems excessive to me.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11480842,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2021","dateComplaintFiled":"08/23/2022","vin":"4S4WMAPD4L3","components":"ELECTRICAL SYSTEM","summary":"Excessive battery drain for no reason. The vehicle has a random battery drain for no apparent reason. This vehicle has less than 26K miles on it and has needed a charge or jump-start more than 10+ times. We have been able to replicate the problem numerous times, once charged, the battery and alternator pass tests.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11480135,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"08/19/2022","dateComplaintFiled":"08/19/2022","vin":"4S4WMARD3L3","components":"AIR BAGS","summary":"The contact's wife owns a 2020 Subaru Ascent. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was stopped in traffic when a semi-trailer collided with another vehicle, causing that vehicle to crash into the front end of her vehicle. It resulted in a four-vehicle collision. On impact, the contact's wife hit her head on the steering wheel. The air bags were not deployed upon impact. The contact's wife received medical attention for her head injury. A police report was filed. The vehicle was towed to the contact's residence and was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11480174,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2020","dateComplaintFiled":"08/19/2022","vin":"4S4WMARD0L3","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"Pretty much from day 1, Ascent smells of gasoline in the cabin after parking the car either inside or outside, shade or shine, hot or cold, day or night, flat or not surface.. after having parked it. It doesn\u2019t matter if it\u2019s a quick trip or a long one, it can still happen after parking. Fumes come out of the vents up front. The concerning part is we have a toddler, which I suspect the NHTSA would have an issue breathing in hydrocarbons, let alone any passenger. It doesn\u2019t happen all the time, but when it does it lasts a solid five minutes or so. Mentioned to Subaru at time of CVT recall, not even mentioned they checked it out on my paperwork. I even waited to say anything until our car was broken in and all possible lube/other off-gassing components to stabilize.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11480271,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2022","dateComplaintFiled":"08/19/2022","vin":"4S4WMAFD5L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11476777,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2022","dateComplaintFiled":"07/31/2022","vin":"4S4WMARD0L3","components":"TIRES","summary":"245/50/R20 i WAS DRIVING ON iNTERSTATE 35 GOING SOUTH BY ESKO, MN.  WHEN THE PASSENGER REAR TIRE EXPLODED.  THE WHOLE SIDEWALL CAME LOOSE AND THE TREAD WAS COMPLETELY LOOSE AND FLAPING AGAINS THE UNDERCARRIAGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."},{"type":"Tire","productYear":"9999","productMake":"FALKEN","productModel":"UNKNOWN","size":null,"manufacturer":"FALKEN TIRE CORPORATION"}]},{"odiNumber":11476074,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2022","dateComplaintFiled":"07/27/2022","vin":"4S4WMARD0L3","components":"WHEELS","summary":"Left front wheel bearing found on inspection at local service station to be failing. Defect has been repaired by Subaru dealer under warranty on 7/26/22.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11474665,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2022","dateComplaintFiled":"07/19/2022","vin":"4S4WMAFD6L3","components":"POWER TRAIN","summary":"2020 SUBARU ASCENT. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE.  THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A FIX FOR THE TRANSMISSION DRIVE SLIP TRAIN. THE VEHICLE HAS EXPERIENCED THE FAILURE.  THE CONSUMER STATED THAT A NEIGHBOR SAID THE MECHANIC INFORMED HIM, \"THE TRANSMISSION FOR SUBARU ACCENT WAS DEFECTIVELY DESIGNED FOR THIS CAR AND UNDER SIZED CAUSING IT TO NOT SHIFT PROPERLY.\"","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11473904,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2021","dateComplaintFiled":"07/14/2022","vin":"4S4WMAMD4L3","components":"POWER TRAIN","summary":"Recall on my 2020 Subaru Ascent was more than 7 months ago. The remedy is not available at my local dealership because SUBARU of America, Inc. has not sent them the remedy. This is my only vehicle and I must use it but is it safe?","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11473354,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2022","dateComplaintFiled":"07/11/2022","vin":"4S4WMAMD3L3","components":"UNKNOWN OR OTHER","summary":"The windshield is fragile- there have been 2 broken windshields in the last 3 months- one from a minor ding and one that is not confirmed as to why the crack started (dealer says a ding- we did not hear or see a ding prior to the crack popping into place as we were driving).  In both cases the cracks extended to over 50% of the windshield rapidly and suddenly while driving.  The sudden nature and force/sound of the cracking causes distracted driving and creates panic in the car.  Both windshields have been replace so inspection is not available.  The problem has been reported to the dealer and replaced by the dealer.  There were no symptoms or warning of the cracks- I have never seen windshields be destroyed so easily.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11472554,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2021","dateComplaintFiled":"07/06/2022","vin":"4S4WMACD1L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11472122,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2022","dateComplaintFiled":"07/02/2022","vin":"4S4WMAMD9L3","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"I was informed of the recall of my 2020 Ascent and my Subaru dealership gave me a 2021 Ascent loaner car. but it is going on 2 months and no information when my car will be fixed. At this point time I don't want my car anymore if they CAN'T FIX IT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11470748,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2022","dateComplaintFiled":"06/23/2022","vin":"4S4WMAPDXL3","components":"POWER TRAIN","summary":"On or around May 20, 2022, I was driving on a highway. I took an exit ramp to merge onto another highway. I accelerated and merged in front of a bus and was headed towards a toll plaza when I felt something and heard something. I took my foot off of the accelerator. My car stayed revving at 4500 RPMs with my foot off of the accelerator. I slammed my foot into the accelerator two times and the accelerator released so I could slow down for the toll plaza.    I am concerned that my accelerator is going to stick again causing my car to break and be involved in a serious accident. My safety, my family's safety and others are at risk.  The Subaru dealer has had the vehicle for multiple weeks and cannot recreate the issue.  I was advised that the Subaru field technician inspected the vehicle and reset the programming for the torque converter.  There is an open recall on the vehicle for a transmission issue with no fix yet available.  There have been no warning lamps or any other messages.  My car is available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11470269,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2022","dateComplaintFiled":"06/21/2022","vin":"4S4WMACDXL3","components":"FORWARD COLLISION AVOIDANCE","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer where it was diagnosed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11470006,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2021","dateComplaintFiled":"06/19/2022","vin":"4S4WMARDXL3","components":"POWER TRAIN,SERVICE BRAKES","summary":"Bought in December 2021 had dealership fix breaks before bought then again after 3000 miles then again after 5 000 miles. Brakes still  shudder and emit loud noises.  Have only had 6 months and breaks are bad again.  Car shakes with acceleration and hesitates to accelerate .","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11469163,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2022","dateComplaintFiled":"06/14/2022","vin":"4S4WMAPDXL3","components":"UNKNOWN OR OTHER","summary":"It has been six months and I have not received any communication from Subaru since the recall was announced. Submitting a complaint that the known recall has not been addressed in a timely manner.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11467755,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"06/06/2022","vin":"4S4WMAED3L3","components":"POWER TRAIN,SERVICE BRAKES","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that while driving, the vehicle was shaking and the transmission was slipping. There was an abnormal squeaking noise detected from the brakes. There were no warning lights illuminated. The vehicle was taken to the local dealer where the brakes were replaced but, however, the mechanic was unable to duplicate the other failures. The vehicle was not repaired. The manufacturer was made aware of the failure but no additional assistance was provided. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11467325,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2022","dateComplaintFiled":"06/03/2022","vin":"4S4WMARD1L3","components":"Tether, Lower Anchor (on car seat or vehicle)","summary":"The base for the infant car seat was installed by a car seat technician and the latch continued to come loose while driving. ( would move more than an inch)  this car seat would look like it was never installed. When we contacted the manufacturer they stated they would need a receipt of purchase and a video of the car seat problem. And provided no advice on how to fix the problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."},{"type":"Child Seat","productYear":"9999","productMake":"CHICCO","productModel":"KEYFIT 30","manufacturer":"Chicco USA, Inc."}]},{"odiNumber":11467418,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2021","dateComplaintFiled":"06/03/2022","vin":"4s4wmald2l3","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"When the fan is on there is a strong smell of gasoline in the vehicle. This happens whether the vehicle is in motion OR is idling. The smell of gas fumes is very noticible if the fan for the heater/ac is pulling air from outside the vehicle. When the fan system is re-ciruclating the air from just the cabin, there is no smell.   This is a very noticble smell and we have to drive with our windows open. My children are not able to be in this vehicle due to this smell. This is our family vehicle and daily driver. I have to drive this vehicle to work.   This vehicle we have called about to multiple dealerships. They want to charge us over $300 dollars, but no one has ever heard of anything like this according to the dealers. The online forums say a completely different story.  No warning lights or messages have happened. There has been no change to my gas mileage. We are current on all maintence. We have replaced the cabin and engine air filters, and we have replaced the gas cap to see if this would make a difference. It has not. There is no gas leak to the ground that is noticeable. But there is a faint gas smell in the engine area when the vehicle is running.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11466087,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2022","dateComplaintFiled":"05/25/2022","vin":"4S4WMAPD7L3","components":"UNKNOWN OR OTHER","summary":"First, we received the recall letter after the allowed deadline. We were told that the recall would be fixed by May from Subaru. The recall says it can cause an increase risk of a crash.   We bought this car primarily due to their high safety rating as a way to transport our new born child. She is now two. We have minimized and avoided taking long trips on the car.   But with summer coming up and no fix in place, I think this justifies \"unable to repair in a reasonable amount of time\".   Currently I am fighting to get an alternate source of transportation. They initially agree to pay $50 for a rental. But with rental prices that only covered half. They do not offer a loaner.   I am getting bounced back and forth between Ascent dealer and the subaru corporation. As of now, nothing has been done.   We have a trip scheduled in a few weeks. We don't feel safe using this vehicle.   What can be done to remediate this?","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11464455,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2022","dateComplaintFiled":"05/13/2022","vin":"4S4WMARDXL3","components":"UNKNOWN OR OTHER","summary":"My car did not start and the anti-theft light came on the dashboard (the one with the car and lock symbol). I know battery issues have been a known problem with my subaru model and i bought the car in oct 2019 so it's been less than 3 years. The battery should not be dying this quickly. I had to get a jump start to get the car on. After a few hours, i tried starting it again and it did not work. I was told I'd need to get my battery replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11464352,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2022","dateComplaintFiled":"05/12/2022","vin":"4S4WMAMD6L3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11464090,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2022","dateComplaintFiled":"05/10/2022","vin":"4s4wmapd9l3","components":"ELECTRICAL SYSTEM","summary":"Battery died while in idle, unable to restart, constant clicking and beeping. Requires roadside assistance.   This is the 3rd time the battery has been dead on this car....First time, shortly after purchase, the dealer replaced the battery, saying it was a battery issue. Second time the car had been parked in the garage, a few months ago, no lights left on. Today, it was idling as I was picking up my kids, it just died. Battery is about a year old.  Now all dash lights are just flashing. Will see if there is permanent damage.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11464108,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2022","dateComplaintFiled":"05/10/2022","vin":"4S4WMARD2L3","components":"UNKNOWN OR OTHER","summary":"2020 Subaru Ascent that I purchased in November of 2019 had original brand new battery replaced in July of 2020 The \u201c new battery \u201c is now defective and car needs to be jump started. Defective battery or defective electrical system?","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11463915,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2022","dateComplaintFiled":"05/09/2022","vin":"4S4WMALD2L3","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"We own a 2020 Subaru Ascent we purchased brand new. A few weeks ago we noticed a faint gasoline smell while at a red light.  I thought it was a one time occurrence but it has been happening now every time the vehicle is at idle or stopped. I have read on Subaru owner forums about 2019 to 2021 models having this issue all the way from 2100 miles to almost 90,000 miles. Many customers have had to make multiple trips to the dealership to get charged diagnostic fees and many times they say they can\u2019t smell the problem. I just recently contacted my dealership about this issue and found an old service recall about the low pressure fuel pump and was told to not believe everything I read online. This is the vehicle that my family uses and I\u2019m not sure if this is safe for them to be in and is getting to sound eerily similar to when Ford had the CO problem in their explorer and people were crashing. For the amount I paid for this vehicle and all my service intervals at the dealership and many people having the same safety concern I hope this is investigated and I won\u2019t have to pay for repairs.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11463220,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2021","dateComplaintFiled":"05/03/2022","vin":"4S4WMARD3L3","components":"POWER TRAIN","summary":"The 2020 Subaru Ascent has had a recall notice for nearly six months now (Manufacturer Recall NumberWRK21 NHTSA Recall Number21V955000). I experience a low frequency sound accompanied by rapid vibration lasting only a second when reapplying acceleration after a brief pause in acceleration. This occurs very inconsistently and not yet something replicable at the dealership. Subaru states they are working on a solution...The local service manager states they will do nothing unless a service light appears on the dash and that the remedy is likely replacement of transmission and they are not going to do that. We occasionally travel in mountain passes. This recall seems serious. Does NHTSA have any control over Subaru to force them to take the recall seriously? Do owners have to be injured or die for appropriate remedy?","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11462346,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2022","dateComplaintFiled":"04/26/2022","vin":"4s4wmapd9l3","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"Something in car drains battery frequently not while the vehicle is running but after it\u2019s been off for a few hours when no lights have been left on, Subaru dealership refuses to admit there\u2019s a problem. This leaves me exposed to being stuck in unsafe situations with a dead battery. No warnings ever come on to alert me the battery is draining.  Transmission frequently slips and stutters when accelerating to higher speeds like when trying to transition onto the interstate. Subaru also denies this problem. They fixed the transmission clutch but that did not help.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11461021,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2022","dateComplaintFiled":"04/16/2022","vin":"4s4wmald4l3","components":"ELECTRICAL SYSTEM","summary":"BATTERY GOES DEAD AFTER A SERIES OF SHORT TRIPS.  HAPPENED ONCE BEFORE.  DEALER HAD THE CAR FOR 3 DAYS AND COULD NOT REPRODUCE THE PROBLEM.  INTERMITTENT PROBLEM, STRANDING DRIVER IN POTENTIALLY UNSAFE AREAS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11459898,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2022","dateComplaintFiled":"04/06/2022","vin":"4S4WMACD2L3","components":"ELECTRICAL SYSTEM","summary":"Constant dead battery No start","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11458255,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2022","dateComplaintFiled":"03/24/2022","vin":"4s4wmard2L3","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"My Subaru 2020 with 16,000 miles stalled in the middle of driving down the road in Town, I was driving 35 mph when out of nowhere the car stalled. I was able to coast/turn on to a side street. I\u2019m lucky the car had enough momentum to keep going or we would have been hit by traffic as the street we were on is a busy road. The car flashed all the lights when it stalled and refused to crank over, it was low on gas so I called AAA and they brought 5 gallons of gasoline and filled it. The technician then tried to get the vehicle to start but it wouldn\u2019t. Luckily he offered to tow it to my house for free. I have tried multiple times to get the vehicle to start and it wont. It cranks but doesn\u2019t actually move. I don\u2019t know what\u2019s wrong and now I have to have it towed to the the local dealership. This is the second major issue that has happened. The first one was that the transmission failed and with my car having a branded title for being stolen/recovery. Subaru would not replace the transmission at 7,600 miles and I had to find a used one to replace it with. I now just got the recall letter and have messaged Subaru about it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11456564,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2022","dateComplaintFiled":"03/14/2022","vin":"4S4WMALD7L3","components":"VISIBILITY/WIPER","summary":"My windshield cracked for no reason. There is no point of impact. The vehicle is just over 2 years old and has been driven approx 7000 miles. I don't drive a lot, and live in a pretty rural area where there is little traffic. When I picked up my son from daycare the day before there was no crack. The next morning when I got in the car to go drop him off, there was a substantial crack. This seems to be a common problem with this vehicle, according to searches online. The vehicle was parked in my driveway, and nowhere near any trees. It did not storm that night. I cannot see any reason the windshield would have cracked.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11455875,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"03/05/2022","dateComplaintFiled":"03/09/2022","vin":"4s4wmacd6l3","components":"AIR BAGS","summary":"The contact owned a 2020 Subaru Ascent. The contact was driving approximately 35 MPH on a highway when the contact's husband lost consciousness causing him to crash into a truck. As a result, the event leads to a 4 vehicle collision. The driver was transported via ambulance to the hospital where it was confirmed that there were no injuries. The other occupants in the other vehicles did not sustain any injuries. A police report was filed. The air bags did not deploy. The vehicle was towed to an impound lot. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 30,000. Case # [XXX] Goodman. Good morning this is a picture of my car and as it can be seen the airbags on either side did not deploy. Police report # is [XXX] date of accident and report was 3/5/2022. Thank you for your attention in this matter [XXX} and [XXX] Goodman (XXX) XXX-XXXX.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11455769,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2022","dateComplaintFiled":"03/08/2022","vin":"4S4WMARD6L3","components":"ELECTRICAL SYSTEM","summary":"12V Battery for the Car needed to be jump started every morning.  Car will not START until we jump start the battery.  Security Beeping and all car buttons not working. The problem started since Feb 28, and its been happening almost every morning.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11455779,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2022","dateComplaintFiled":"03/08/2022","vin":"4S4WMAPD6L3","components":"ELECTRICAL SYSTEM","summary":"During a camping trip the battery died when the tailgate was left open.  Second battery incident: Went to go start my car after not driving for 6 days, battery was dead. No lights, doors, or hatch was on or open. After using a trickle charger I recharged the battery and was able to start the car after 4 hours of charging.  After the car sat for one day the engine did turn over, but it sounded like it took a bit of extra effort for the starter to get the engine going.  Third battery incident: I went to start my car again after it was parked for 5 days and the battery was dead again. I used the trickle charger again and was able to charge the battery to over 80%. The next day I took the car in for a service to investigate why the battery was draining to dead after not driving for days. The service department was unable to determine a cause of the issue. The battery was in good condition and was in the green on the grading scale.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11455785,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2022","dateComplaintFiled":"03/08/2022","vin":"4s4wmard7l3","components":"UNKNOWN OR OTHER","summary":"The windshield spontaneously cracked, for no apparent reason. It was not hit by anything. The car was sitting still and the windshield just cracked. I have babied this car. It only has 15,000 miles on it, kept in a garage, no ice or snow build up, rarely driven in bad weather.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11453450,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2022","dateComplaintFiled":"02/22/2022","vin":"4S4WMAPD1L3","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"Recall ID 21V-955 affecting the drive chain. Vehicle is showing signs of this (vibrations while driving). My families safety, two toddlers ages 2 and 4 are at risk. I am not comfortable driving this vehicle and it is my only car. Dealership cannot do anything as there are no parts to fix it. I need an immediate fix which is not happening.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11452400,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2022","dateComplaintFiled":"02/17/2022","vin":"4S4WMAPD6L3","components":"STRUCTURE,SERVICE BRAKES,ENGINE","summary":"I\u2019m very disappointed in the terms of the Subaru recall. Instead of just replacing the faulty transmission, they will only fix CVTs w/ evidence of problems. I reported transmission issues at my last service and was told to wait for the recall as they would charge me $175 if they couldn\u2019t replicate the problem. So now I have to drive until at least May (probably longer with all the other recalled cars seeking appts) w/a faulty transmission that could cause an accident, while they figure out a remedy? Plus my 2020 Ascent will be out of warranty soon (6000 miles). So I\u2019m stuck with paying to replace the trans, if these problems show up later? I\u2019ve had so many problems w/ this car incl squealing brakes (my car was in the shop for a total of more than 4 weeks before they figured out how to fix this) and a hood that came close to   Detaching at highway speed \u2014 I had to bring the NTHSA bulletins to the dealer to get them to admit these both were known problems that could be fixed. Please insist that Subaru do the right thing by just replacing the transmission NOW rather than waiting till May to figure out a remedy and exposing the owners of this problem-plagued car to further needless risk.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11452091,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2020","dateComplaintFiled":"02/15/2022","vin":"4s4wmapd4l3","components":"POWER TRAIN","summary":"The contact owns a 2020 Subaru Ascent. The contact stated that upon parking on an incline, the gear shifter failed to move out of the park and excessive effort was needed to move the gear shifter. The contact also stated that an abnormal grinding sound was coming from the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 5,074. VIN tool confirms parts are not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11451204,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2022","dateComplaintFiled":"02/09/2022","vin":"4s4wmapd8l3","components":"VISIBILITY/WIPER","summary":"The windshield cracked on its own at the top of the windshield in the middle of the sights.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11450738,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2022","dateComplaintFiled":"02/07/2022","vin":"4S4WMAHD6L3","components":"UNKNOWN OR OTHER","summary":"Front windshield cracked for no reason","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11450652,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/25/2022","dateComplaintFiled":"02/06/2022","vin":"4s4wmapdxl3","components":"ELECTRICAL SYSTEM","summary":"Rear hatch open for more than 10 minutes, the battery is dead.  Also, if the radio is left on after the car is turned off the battery is dead.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11448532,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2022","dateComplaintFiled":"01/23/2022","vin":"4S4WMALD2L3","components":"UNKNOWN OR OTHER,ENGINE","summary":"Recently, we experienced another problem with our 2022 Subaru Ascent Limited. I am asking that this issue be diagnosed and corrected.   On January 21, 2022, within about 15 seconds of starting the car, the engine shut off while still parked for no apparent reason. The car was able to be restarted, however the Multi-Function Display went blank, and the STARLINK Multimedia touchscreen displayed only the Starlink logo. I attempted a reset by depressing the \u201chome\u201d button, but nothing happened. Neither the radio nor any other features would function.   The car was then driven several miles and shut off. Then, after restarting it, the normal touchscreen and Multi-Function Display operated correctly, including the radio. I remain concerned however that unless this issue is diagnosed and corrected, such a shutdown could occur again in the future, possibly when driving the car, which could result in a serious accident.   We have had recent problems with this car involving its electrical system. The excessive battery drain caused by the power rear gate resulted in a dead battery, producing only 8 volts. (The car had to be jump-started on two separate occasions). Subaru Pacific replaced the PRG Module (per TSB 07-155-19R), and installed a new SOA821B600 Enhanced Flooded Battery (per SOA\u2019s October 1, 2021 memorandum). We do not know how or if the recent unexpected engine shutdown was related to these events, but we expect that Subaru should be able to determine the cause of this failure and find a remedy.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11446453,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2022","dateComplaintFiled":"01/06/2022","vin":"4S4WMAHD3L3","components":"ELECTRICAL SYSTEM","summary":"Battery randomly failed on 1/5/22. Had it jumped, kept it on for an hour. When I went to start the car on 1/6/22 the battery is dead again. 7,000 miles on the car, no signs of any issue prior to the failure. My safety was at risk because it was freezing outside. I attempted to contact subaru's roadside assistance per their 3 year 36K mile warranty but when calling the automated message said there are significant delays in call times and to submit the issue online. I tried submitting online but the online submittal process was not working. I ended up having it jumped through my insurer, though now I have to figure out how to get a new battery. I saw where Subaru 2020 ascent OEM batteries are part of a class action, so probably going to avoid taking it to the dealer for a replacement.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11446336,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2021","dateComplaintFiled":"01/05/2022","vin":"4S4WMAPDXL3","components":"ELECTRICAL SYSTEM","summary":"When packing the car for a trip, if any of the doors are left open for a period of 15 minutes to 20 minutes the battery will drain.  I am unable to start the car.  This has happened three times.  I have mentioned this to the dealer who remarked that I am not driving the car enough to keep the battery charged.  On one occasion it happened after driving for over three hours (148) miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11445829,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2021","dateComplaintFiled":"01/02/2022","vin":"4s4wmapd3l3","components":"UNKNOWN OR OTHER","summary":"My vehicle windshield made a popping noise and a crack appeared on the front window, which was about 4 inches long, but the crack continues to grow as the vehicle is driven. The crack appeared on Dec 30 2021","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11445517,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2021","dateComplaintFiled":"12/29/2021","vin":"4s4wmapdxl3","components":"STRUCTURE","summary":"The hood seems to malfunction in the following manner:  When driving at or over 65mph or in high, gusty winds, the hood seems to \"wobble\" around excessively. It has not come loose, and I've had the dealer look at it and they say it is OK.   As an experienced mechanical engineer, I am not confident that failure will not happen as I've never observed this kind of hood wobble on any other large vehicle I've driven.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11444922,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2021","dateComplaintFiled":"12/24/2021","vin":"4S4WMALD2L3","components":"ELECTRICAL SYSTEM","summary":"The rear liftgate on our 2020 Subaru Ascent opened on its own during the night of 12/18/21, resulting in a drained battery. The tech dispatched by Subaru roadside assistance stated that there is a software problem resulting in these doors falsly detecting an obstruction and opening the liftgate, which results in a drained battery. The Subaru dealer stated that they could not replicate the problem and did nothing about it. Several days later on 12/23/21, the battery failed again. The tech dispatched by Subaru jumpstarted the car, but noted that the battery was producing only 8 volts of power.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11444773,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2021","dateComplaintFiled":"12/22/2021","vin":"4S4WMAPD8L3","components":"ELECTRICAL SYSTEM","summary":"Started having electrical and audio glitches ultimately causing the battery to completely drain","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11444607,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2021","dateComplaintFiled":"12/21/2021","vin":"4S4WMALD2L3","components":"ELECTRICAL SYSTEM","summary":"This is the second time I've had a dead battery problem with my 2020 Subaru Ascent. The first time was 4/2021 and they replaced the battery. The second time is today - dead battery, could not charge or jump start. Tow truck coming to take it to a Subaru dealer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11444224,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2021","dateComplaintFiled":"12/18/2021","vin":"4s4wmapd7l3","components":"ELECTRICAL SYSTEM","summary":"The care continues to drain power resulting in dead battery.  We have had continuous issues since purchasing the vehicle.  The Dealer even installed a higher quality battery and due to Subaru  admitting tot the problem. However this has not resolved the issue.  The vehicle has been inspected multiple times at a factory dealer.  We can't be in and out of the care while parked for 45 minutes.  Subaru markets the vehicles for camping and recreation vehicles, but the vehicle is useless in these scenarios.  Furthermore, there is great potential now in the winter session that we could become stranded in the vehicle.  Also note that with a dead battery the rear hatch is in operable.  The manual release is not easy to get to.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11443234,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"11/20/2021","dateComplaintFiled":"12/09/2021","vin":"4S4WMARD4L3","components":"AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Sudden unwanted rapid acceleration toward a building from parking lot causing head on collision:  - Manual brakes failed  - Automatic brakes did not engage   - Airbags did NOT deploy after hitting an immovable object head on at least twice  - Driver seatbelt did not lock  - Starlink was not activated / notified   - No collision warning was sounded (moot)  Both driver and front passenger were severely injured and taken by ambulance to ER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11442793,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2021","dateComplaintFiled":"12/06/2021","vin":"4s4wmapd1l3","components":"VISIBILITY/WIPER","summary":"My front windshield spontaneously cracked while driving.  The closest car was a very small car almost a mile in front of me and couldn't have caused a rock to get me.  There were no warnings before it happened and it hasn't been inspected by anyone yet","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11442608,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2021","dateComplaintFiled":"12/03/2021","vin":"4s4wmafd3l3","components":"VISIBILITY/WIPER","summary":"Windshield cracked twice for no apparent reason. Had the windshield replaced by Subaru, and will now have to replace it a second time.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11440371,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2021","dateComplaintFiled":"11/14/2021","vin":"4S4WMARD6L3","components":"ELECTRICAL SYSTEM","summary":"I purchased this car new, and it has less or about 20.000mile. I am using it daily. Yesterday suddenly the sound system stop playing. Neither the radio, the CD player, or the car play. Just the sound. Today, the battery died, but all the buttons will flickering and would not stop. My husband had to remove the battery cables so to stop. I also have notice in the past that the frond windows will close in a slower pace than normal. I saw here that there is a class action about this issue. Very disappointed, if this issue will not resolved I am driving my kids daily and I cannot have this happening in the middle of a road or while it is feeezing outside.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11439867,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2021","dateComplaintFiled":"11/09/2021","vin":"4S4WMALD5L3","components":"ELECTRICAL SYSTEM","summary":"Several times my 2020 Subaru Ascent has failed to start and required  a jump.  I have taken my vehicle into the Subaru dealers 3 times for this problem.  Every time they tell me something was left on that drained the battery when the vehicle was turned off.  One time they replaced the battery but same issue occurred after the battery was replaced.  Another time they replaced the radio but same problem occurred after replacing with a new radio. The last time they told me the WiFi was turned on.  We don't even have a Wifi account for this vehicle which is needed to use the WiFi.  Each time the dealers reset electrical components and computer chips they said needed to be reset.  This vehicle is a daily driver so does not sit long between starts.  I brought the vehicle in October of 2020 when it had 5K miles on it and to date only has 16K now.  Now I have to purchase and carry a portable vehicle jump starter as this vehicle's battery is not reliable.  I have read that other owner's have the same problem.  Why can this not be fixed/resolved without costly repairs to the owner.  I am worried that when the Dealer warranty runs out, I am going to face unnecessary costly repairs.  Please assist and advise.  Thanks.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11439516,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2021","dateComplaintFiled":"11/05/2021","vin":"4S4WMAMD1L3","components":"ELECTRICAL SYSTEM,ENGINE","summary":"I was taking my kids to school. On the way, we stopped at an intersection. The car all the sudden stopped while it was in the Drive gear. The electric part of the car turned on but the engine didn\u2019t. A police officer and a towing company came to the rescue to make sure our car didn\u2019t get hit. However this was a quite scary process for our kids and myself. If could have happened in the middle of the intersection or on a highway and we could have been hit.  The towing company couldn\u2019t put the gear in the neutral and suggested an issue with TCM.They had to get a different towing track and took it to the dealer.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11439026,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2021","dateComplaintFiled":"11/02/2021","vin":"4s4wmard6l3","components":"UNKNOWN OR OTHER","summary":"I drove the vehicle Tuesday October 26th 2021 and the radio was on, but no sound coming from speakers. I found this odd as no changes were made to settings and dismissed this as something I would take a look at when home and not driving. The car was parked and turned off in the garage from Tuesday October 26th until Friday October 29th 2021.  My husband went to run errands Friday October 29th and the car was dead- couldn't get the battery to charge with jumper cables or even put the car in neutral to have it towed. We called a tow truck Saturday morning October 30 2021 and the tow driver jumped the car to start- it started up fairly quick and was able to attach to the truck to be towed to Byers Subaru in Columbus Ohio. The technician told me the battery died as a result of leaving the keys in the car when it was not being used.  I asked why the stereo speakers appeared not to work and I was told that was likely an update issue and unrelated to the battery being dead. I asked that they take a second look at the car and keep another day till Tuesday November 2nd 2021 so they did and then texted me there are no issues with the car and refused to replace the battery or address the stereo issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11438803,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/31/2021","dateComplaintFiled":"10/31/2021","vin":"4s4wmapd7l3","components":"ELECTRICAL SYSTEM","summary":"Battery dead something is happening with the trunk. I think it drained the battery. This is the second time this happened","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11437822,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2021","dateComplaintFiled":"10/22/2021","vin":"4S4WMAMD8L3","components":"FUEL/PROPULSION SYSTEM","summary":"I was almost in two accidents.  Back on July 26,2021  I reported to the dealer that the car almost stalled twice, when I am coming to a yield or slowing down and then you accelerate The car has no power.  You have to try to pull over before you get hit from behind. Then you step on the gas and it goes again (it does not  completely stall) I did not know of any recall on the car but in the October issue of consumers reports it said they have a problem with the fuel pump It sounded like my same problem.  I went back to the dealer on 10/14/2021 they went with me for a road test  of course it did not happen. They said they cant do anything because my vin no. is not on recall.  They can not find anything wrong with the car.  Also, I feel the car hesitates when you step on the gas.  They say no its normal.  recall No 21v58700 7/28/2021    --    subaru recall no WRG-21","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11436402,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2021","dateComplaintFiled":"10/12/2021","vin":"4s4wmapd4l3","components":"ELECTRICAL SYSTEM","summary":"Battery died, currently a class action lawsuit indicating an issue with the manufacturer","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11436352,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2021","dateComplaintFiled":"10/11/2021","vin":"4S4WMAFD7L3","components":"VISIBILITY/WIPER","summary":"When I arrived at work I noticed a 4 inch crack at the bottom left corner of my windshield.  I had not noticed any rock hitting my windshield.  By the time I got out of work, the crack had expanded to about 8 or 10 inches and continued to expand to over 1 foot.  This has never happend to me in the 35 years I've been driving and not to any of the many cars I've owned.  I filed a claim with my insurance and plan to have the windshield replaced this week.  However, I happened to do a Google Search about Subaru Ascent cracked windshields and noticed the recall of other Subaru models.  Additionally, on the Subaru forums, there have been many others writing of the similar experience of an unexplained crack in the windshield of their Subaru Ascent.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11435791,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2021","dateComplaintFiled":"10/06/2021","vin":"4S4WMAJD3L3","components":"ELECTRICAL SYSTEM","summary":"Bought vehicle new in October 2019, now has 20,000 miles. Started having issues a couple months ago with not starting and needing to jump start. I can tell it is getting harder to start on its own as time goes by. Its going to the dealer this week for a new battery. One or two times the hatch may have been open for a short period as described in some of these posts. For those reading this, there is a class action law suit pending right now out of New Jersey for this issue against Subaru.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11432762,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2021","dateComplaintFiled":"09/13/2021","vin":"4s4wmaldxl3","components":"ENGINE,VISIBILITY/WIPER","summary":"I recently bought my Subaru and I noticed the transmission would stall when going in to gear or changing gears and the rpm would be high, also last night I de fogged my windows and drove to my destination and noticed a crack in my windshield from the top where my eyesight is, I did not hear or see anything hit my car windshield,  my car didn't give off any warning signs for either of the problems I stated, I have contacted subur  1800subur3  they say there is no recall so now talk to customer service so now I am waiting to speak to them","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11431749,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2021","dateComplaintFiled":"09/04/2021","vin":"4S4WMAPD3L3","components":"ELECTRICAL SYSTEM,ENGINE","summary":"We purchased our 2020 Subaru Accent on 8/9/2020. On 6/9/2021, our family took a day trip to Petaluma and stopped at a park to let our toddlers play. When we returned to our vehicle in the parking lot, the ignition would not turn on the vehicle. AAA Roadside Assistance was called to the scene and the technician found no issues with the battery. He was able to get our car to start, but only by randomly placing the shift to Neutral, then turning on the ignition.   We were advised to bring our vehicle in for repair, brining the car to the dealership of original purchase at Elk Grove Subaru. Following diagnostics, they stated there was an issue with the shifter, identifying \"fluid leakage\" and it was cleaned out. Although we have a new car warranty, they charged us for the labor out of the warranty, citing \u201ccustomer at fault\u201d claiming fluid leakage caused the issue from a spilled beverage. We do not recall any beverage being spilled in our vehicle near that area.  On 7/21/21, the same issue for a second time with the ignition not turning on happened once again. My husband and I were stranded in summer heat with my 2 year old son, my 1 year old daughter, and I was 30 weeks pregnant at that time.   A THIRD occurrence, same issues, on 8/14/21. Our car is barely a year old. Subaru replaced the entire shifter this time, and so far no recurring issues.  I thought of safety concerns if this was to happen to someone else, perhaps stranded on a busy road susceptible to oncoming traffic, or a secluded area that would pose risk of serious safety issues, or perhaps worse. One occurrence is an isolated incident, however three or more points to a significant pattern and worth investigating for a recall of this part.   We took to the internet to see if anyone has experienced the same issue with this make and model and we found one video of a couple with an identical experience with the ignition randomly stopping working to start the vehicle.   https://youtu.be/g--VICP26hg","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11430764,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2021","dateComplaintFiled":"08/27/2021","vin":"4S4WMAPD9L3","components":"POWER TRAIN","summary":"My mother pulled off of Interstate 85 in North Carolina and while preparing to turn of the exit ramp the car lurched forward and then back.  The transmission chain had snapped, and it seems similar to what was going on with the 2019 Subaru Ascent.  This one is 2020, and had 16000 miles approximately.  The vehicle had to be towed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11429932,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2021","dateComplaintFiled":"08/20/2021","vin":"4s4wmapd4l3","components":"POWER TRAIN","summary":"I was crossing a four lane road going 20mph when there was a loud noise, which sounded like my transmission, then I could not accelerate my car. Thankfully I was able to coast across the road without being hit by another car to a safe parking spot. My check engine light, check transmission, and check eyesight lights all went on. (Later MySubaru only sent me an email saying my engine and eye sight lights were on). I was unable to put my car in reverse but could put it into park. My lights, radio and AC stayed on until I turned my car off. A tow truck came and towed my car to the nearest Subaru dealership (which was not my dealership since I was away on vacation). There are less than 20,000 miles on my car, my transmission failing is unacceptable and thankfully did not happen on a highway which I drive on a lot. The dealership confirmed it is indeed a transmission issue and Subaru agreed to tow it to my dealership near my house.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11429416,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2021","dateComplaintFiled":"08/17/2021","vin":"4S4WMARD1L3","components":"SERVICE BRAKES","summary":"16000 miles.  Front brakes vibrate hard when you press the brake.  The whole front of the car vibrates it feels the same when  the ABS system vibrates. Really scary sound and vibration.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11429435,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2021","dateComplaintFiled":"08/17/2021","vin":"4S4WMAPD9L3","components":"POWER TRAIN","summary":"I stopped at a stoplight, when it turned green I stepped on the gas, the car lurched forward but would not move, engine was running. I was sitting on a 4-lane highway and my car would not move.  Warning lights then appeared on my dashboard.  Car was towed to a Subaru dealer who replaced the transmission after 5 days.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11428496,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2021","dateComplaintFiled":"08/10/2021","vin":"4S4WMAFD2L3","components":"FUEL/PROPULSION SYSTEM","summary":"NHTSA Recall Number 21V587. Cracked fuel pump potential due to improper manufacture, resulting in stalling, vehicle not starting or other fuel pump failure-related issues. Stalling while driving could result in an accident. Subaru\u2019s recall notification should begin in September.   Our family will be driving from NC to Maine on August 27 and returning on September 15.   We need to know if 1) our specific Subaru Ascent will be recalled and 2) if so, if we can get the fuel pump replaced on our 2020 Subaru Ascent before 28 August 28.  Jack Bacheler","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11426213,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2021","dateComplaintFiled":"07/23/2021","vin":"4S4WMALD2L3","components":"ELECTRICAL SYSTEM","summary":"My battery drains with only the slightest mistake in leaving the hatch open for an hour. It has happened so many times we had to replace the battery after 1 year. I was stranded somewhere because of it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11425137,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2021","dateComplaintFiled":"07/16/2021","vin":"4s4wmald2l3","components":"ELECTRICAL SYSTEM","summary":"Leaving my lift gate open for even a short amount of time drains the battery. Even after charging the battery manually my battery went completely dead after one year and three months.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11424774,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2021","dateComplaintFiled":"07/14/2021","vin":"4s4wmapd9l3","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"When applying brakes to 2020 Subaru Ascent limited (10,325 miles) the car shudders. Being an aircraft mechanic for over 45 years I knew the brake rotors were warped.   I Took  car to Subaru of Kennesaw GA. 7-13-2021.  They opened work order SuCS159697.  They resurfaced the rotors on front brakes and installed new pads.  My safety concern is if brake rotor originally installed are warping and now you are removing the width of the rotor making it thinner and more likely to heat and warp sooner.  When i questioned the maintenance technican about this concern he stated this was Subaru policy to resurface.  Extreme heat to brakes could cause brake failure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11424185,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2021","dateComplaintFiled":"07/10/2021","vin":"4S4WMAPD8L3","components":"VISIBILITY/WIPER","summary":"Windshield cracked with no apparent reason.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11424042,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2021","dateComplaintFiled":"07/09/2021","vin":"4S4WMARD1L3","components":"ELECTRICAL SYSTEM","summary":"The battery has died 2 times on me and the tech was unable to find a reason why the battery would die; I did not leave lights on or have any thing draining the battery.  There is a well known issue with the electrical system in this car and it needs to be replaced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11423463,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2021","dateComplaintFiled":"07/05/2021","vin":"4s4wmafdxl3","components":"VISIBILITY/WIPER","summary":"As we were driving, a vehicle passed us going the other way and suddenly something hit our windshield and damaged it. I am reporting this because the cracks from this unusual incident are rather large in comparison to other windshield chips I have seen on previous cars.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11423497,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2021","dateComplaintFiled":"07/05/2021","vin":"4S4WMAPDXL3","components":"ELECTRICAL SYSTEM","summary":"While parked, for no reason, the battery discharged to the point the car would not start and I could not open the tail gate.  The car had been driven for 2 hours the day before. The car was parked at a campground with the tail gate open for a few hours but the other doors were not open. In the evening I closed the tail gate.  The next morning about 10:00 am I tried to drive off and the battery was dead and other electronic devises would not work (door locks, electric tailgate etc.) This could have been very serious as I had a hard time locating help to jump start the car. If I had needed to drive for an emergency as if my wife had a medical issue the car's malfunction would have been very serious! This problem has been reported on the internet for Subaru Ascents and I feel it is a safety defect and Subaru should be required to fix it.  I do not trust this car.  It is a 2020 Ascent with about 10,000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11420338,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2021","dateComplaintFiled":"06/09/2021","vin":"4S4WMAHD4L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70\"s and this issue could leave us or anyone else in a bad situation if help is not close by.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11419922,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2021","dateComplaintFiled":"06/07/2021","vin":"4S4WMARD6L3","components":"UNKNOWN OR OTHER","summary":"My Driver\u2019s side window cracked while sitting in driveway after 7ish pm Saturday night, June 5th, 2021.  My car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then I put up the windows as I was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot.  It has since spread the length of the window. (see picture attached) I called Subaru as a window should not do this.  A Resolution Specialist is suppose to call me back, but who knows when that will happen.  I need to get it fixed as it is not safe and I don\u2019t want it to shatter into my lap.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11418508,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2021","dateComplaintFiled":"05/25/2021","vin":"4S4WMALD6L3","components":"SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.)  I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds.   One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue.   I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11417688,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2021","dateComplaintFiled":"05/18/2021","vin":"4s4wmard7L3","components":"VISIBILITY/WIPER","summary":"Several months ago a very small chip appeared in our windshield. We do not remember getting hit by anything. Within a couple of days the chip cracked almost half the length of the windshield. We paid over $1000.00 to have windshield replaced. Less than two months later we again saw a small chip in the windshield. My husband tried to fix it before it cracked and while fixing it the chip cracked almost half the length of the windshield. We will now have to pay to fix another windshield due to spontaneous chips that we were not aware of.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11417433,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2021","dateComplaintFiled":"05/17/2021","vin":"4S4WMALD7L3","components":"VISIBILITY/WIPER","summary":"The windshield cracked out of no where.  I haven't even had the car for a year and barely drive it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11416814,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2021","dateComplaintFiled":"05/16/2021","vin":"4S4WMALD6L3","components":"ELECTRICAL SYSTEM","summary":"MY CAR CONTINUES TO NOT START AFTER PERIODS OF NON USE. 2020 SUBARU ASCENT    CANNOT JUMP CAR BATTERY ON OUR OWN.... RATHER WE HAVE TO RELY ON ROADSIDE ASSISTANCE AND THEIR BATTERY JUMPING TOOLS.    CAR HAS BEEN AT DEALER 2 TIMES FOR REPAIR FOR THE ISSUE. AND WILL BE NEEDING TO BE SERVICED AGAIN THIS WEEK.    FOR THE 1ST REPAIR... CAR WAS UNSTARTABLE AND DISABLED TO THE POINT OF HAVING TO BE TOWED ON A FLAT BED.  DEALER REPLACED THE MAIN FUSE BLOWN. I WAS UNABLE TO LOCK CAR WHILE WAITING FOR SERVICE PUTTING INSIDE OF CAR AND CONTENTS AT RISK. WAS WITHOUT CAR FOR A WEEK.    FOR THE 2ND REPAIR.... CAR WAS ABLE TO BE JUMPED BY ROADSIDE AND WE DROVE THE CAR FOR SERVICE AT THE DEALER.  DEALER REPLACED THE BATTERY SAME DAY.    A WEEK AGO...  I GOT STRANDED IN A PARKING LOT AT CLOSING TIME AT DUSK.    NOW...  NOW I'M STUCK AT HOME UNABLE TO START VEHICLE.... WITH A DOCTOR'S APPOINTMENT FIRST THING IN THE MORNING.    ROADSIDE HAS JUMPED MY CAR 6 TO 7 TIMES SINCE I STARTED MY LEASE.    CAR HAS  @2,100 MILES ON IT.    LOOKS LIKE THIS IS AN ISSUE FOR OTHER OWNERS WHEN GOOGLED AND NO PERMANENT  FIX IS BEING OFFERED.    THIS MAKES THE CAR UNRELIABLE AND CREATES POTENTIAL FOR UNSAFE ENVIRONMENT FOR ME THE DRIVER AND MY PASSENGERS WHICH INCLUDES YOUTH UNDER THE AGE OF 18.    PLUS... THIS IS 10+ INTERACTIONS FOR EXPOSURE TO COVID IN PUBLIC.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11416717,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2020","dateComplaintFiled":"05/15/2021","vin":"4S4WMAPD3L3","components":"ELECTRICAL SYSTEM","summary":"THE CAR EXPERIENCED BATTERY DRAIN WITHIN ONE YEAR OF OWNERSHIP, REQUIRING REPLACEMENT. THE FIRST SIGN OF A PROBLEM WAS THE ABSENCE OF SOUND FROM THE STEREO WHILE THE CAR WAS OPERATING. THE VERY NEXT MORNING THE CAR DID NOT POWER ON, WITH REPLACEMENT OF THE BATTERY RESOLVING ALL ISSUES. THE CAR IS KEPT LOCKED AND POWERED OFF IN A GARAGE AT ALL TIMES.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11415454,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2021","dateComplaintFiled":"05/06/2021","vin":"4S4WMAPD8L3","components":"VISIBILITY/WIPER","summary":"WITHIN A SEVEN MONTH PERIOD AND WHILE MY CAR HAD UNDER 10,000 MILES ON IT, I'VE HAD TO REPLACE THE WINDSHIELD TWICE. BOTH TIMES A PEA SIZE CHIP HAD PROGRESSED INTO A 12-18 INCH CRACK WITHIN A HOUR WHILE THE CAR WAS PARKED. BOTH TIMES I WAS DRIVING ON THE SAME CITY HIGHWAY AT SPEEDS AT/UNDER 60 MPH AND WAS HIT WITH COMMON HIGHWAY GRAVEL.    MY PREVIOUS SUBARU, A 2018 OUTBACK, ALSO HAD TO HAVE THE WINDSHIELD REPLACED WHEN THE REARVIEW MIRROR POPPED OFF THE WINDSHIELD ON ITS OWN WHILE I WAS DRIVING IN A NEIGHBORHOOD AND LEFT A HOLE THROUGH THE WINDSHIELD.     THERE IS SOMETHING DEFECTIVE WITH THESE NEWER SUBARU WINDSHIELDS AND ITS A SAFETY ISSUE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11415352,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2021","dateComplaintFiled":"05/05/2021","vin":"4S4WMALD9L3","components":"UNKNOWN OR OTHER","summary":"2020 SUBARU ASCENT WITH APPROXIMATELY 6,700 MILEAGE. WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE PARKED IN OUTDOOR PARKING LOT. IMMEDIATELY HEARD NOISE AFTER WE GOT IN CAR AND SAW THE CRACK. STARTED MIDWAY AT TOP OF PASSENGER SIDE OF WINDSHIELD AND PROCEEDED DOWN AND ACROSS 23 1/2 INCHES. NEAR TOP OF CRACK THERE APPEARED TO BE A CHIP SMALLER THAN A SMALL PEA OR PEARL. CRACK HAPPENED FOR NO APPARENT REASON.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11415018,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2021","dateComplaintFiled":"05/03/2021","vin":"4S4WMARD8L3","components":"VISIBILITY/WIPER","summary":"WINDSHIELD CRACKED WITH NO CAUSE I CAN SEE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11414451,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2021","dateComplaintFiled":"04/29/2021","vin":"4S4WMALD8L3","components":"VISIBILITY/WIPER","summary":"MY WINDSHIELD CRACKED OUT OF NO WHERE WHILE DRIVING ON THE FREEWAY","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11414284,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2020","dateComplaintFiled":"04/28/2021","vin":"4S4WMAED0L3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED SHE NOTICIED TINY DOTS ON THE WINDSHIELD, WHICH OBSTRUCTED HER VIEW WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CAMELBACK VW (1499 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 648-9181) AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11414031,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2021","dateComplaintFiled":"04/26/2021","vin":"4S4WMALD7L3","components":"ELECTRICAL SYSTEM","summary":"THE VEHICLE STARTED BEEPING WHILE IT WAS OFF AND SITTING IN THE CARPORT. UPON FURTHER INSPECTION, THE BEEPING WAS COMING FROM THE REAR LIFT GATE. WE TRIED TO UNLOCK THE CAR WITH THE FOB, BUT IT WOULD NOT UNLOCK LEADING US TO ASSUME THE BATTERY WAS DEAD. WE USED THE KEY HIDDEN INSIDE THE FOB AND OPENED THE CAR DOOR AND ATTEMPTED TO START THE CAR, BUT IT DID NOT WORK. WE WERE ABLE TO JUMP THE CAR OFF AND THE BEEPING STOPPED. WE TOOK THE CAR TO THE SUBARU DEALERSHIP WHERE THEY INSPECTED THE BATTERY AND REPLACED IT WITH A NEW ONE BECAUSE THE CURRENT ONE WAS \"BAD\". OF NOTE, THE BATTERY HAD JUST BEEN REPLACED 2 MONTHS PRIOR DURING A ROUTINE INSPECTION THAT REVEALED ANOTHER \"BAD\" BATTERY. I HAVE OWNED THE CAR SINCE OCT 2019 AND THIS IS THE THIRD BATTERY THAT I HAVE HAD IN THE CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11413344,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2021","dateComplaintFiled":"04/22/2021","vin":"4S4WMARD3L3","components":"ELECTRICAL SYSTEM","summary":"AFTER BEING PARKED IN THE GARAGE FOR SEVERAL DAYS THE CAR FAILED TO START. UPON INSPECTION FOUND THE BATTERY COMPLETELY DEAD. NOTHING HAD BEEN LEFT ON THAT WOULD HAVE DRAINED THE BATTERY, AND HAVE HAD NO PREVIOUS ISSUES.  MADE SEVERAL ATTEMPTS TO CHARGE THE BATTERY, AND THE BATTERY CONTINUES TO FAIL TO HOLD CHARGE.  CONTACTED DEALER SERVICE DEPARTMENT AND SUBARU OF AMERICA.  WE ARE IN THE PROCESS OF REPLACING THE BATTERY SO WE WILL BE ABLE TO GET THE CAR TO THE DEALERSHIP FOR DIAGNOSIS OF THE ISSUES.  TRAVEL TIME TO THE DEALERSHIPS ARE BETWEEN 1 1/2-2 HOURS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11412876,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2021","dateComplaintFiled":"04/19/2021","vin":"4S4WMARD7L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408610,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2021","dateComplaintFiled":"04/18/2021","vin":"4S4WMAPD3L3","components":"ELECTRICAL SYSTEM","summary":"THE BATTERY IN OUR 2020 SUBARU ASCENT DISCHARGED COMPLETELY ON 4/15/21 REQUIRING A JUMP CHARGE.  SUBARU TOLD US THAT WITH MODERN VEHICLE ELECTRONICS, THERE IS CONTINOUS ELECTRICAL DRAW EVEN THE VEHICLE IS OFF, THUS FREQUNT DRIVING IS NECESSARY TO KEEP THE BATTERY CHARGED. WE DRIVE OUR VEHICLE REGULARLY AND ARE CAREFUL THAT NO ACCESSORIES ARE LEFT ON.  WE ARE FORTUNATE THAT THE BATTERY DISCHARGED IN OUR GARAGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408617,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2021","dateComplaintFiled":"04/18/2021","vin":"4S4WMACD9L3","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408619,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/05/2021","dateComplaintFiled":"04/18/2021","vin":"4S4WMARD7L3","components":"ELECTRICAL SYSTEM","summary":"I AM DOING SHORT HAUL DRIVING AND MY BATTERY DRAINS AND EVENTUALLY GOES DEAD. I DO A LONGER DRIVE WHEN I EXPERIENCE SLOW ENGINE TURNOVER WHICH INDICATES A DRAINED BATTERY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408425,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2021","dateComplaintFiled":"04/16/2021","vin":"4S4WMAPD4L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY GOES DEAD AFTER SITTING A FEW DAYS. IT HAS DIED TWICE IN 2 WEEKS. HAVE TO CARRY A EMERGENCY JUMP SYSTEM DEALER REPLACED BATTERY","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408441,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2021","dateComplaintFiled":"04/16/2021","vin":"4S4WMAPD0L3","components":"ELECTRICAL SYSTEM","summary":"I STARTED HAVING ISSUES WHEN TRYING TO TURN THE CAR ON - IT WOULD APPEAR THE BATTERY WAS DEAD DESPITE NO REASON FOR IT TO BE. THIS HAPPENED MULTIPLE TIMES FOR A WEEK. I BROUGHT MY CAR IN TO SEE WHAT THE ISSUE WAS AND THE AUTO REPAIR SHOP SAID THE BATTERY WAS BAD AND NEEDS TO BE REPLACED. THE VEHICLE IS BARELY A YEAR OLD WITH ONLY 11,000 MILES ON IT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11408494,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2021","dateComplaintFiled":"04/16/2021","vin":"4S4WMARD2L3","components":"ELECTRICAL SYSTEM","summary":"THE BATTERY ON MY 2020 ASCENT DIES UNEXPECTANTLY AND FREQUENTLY. IT'S HAPPENED SIX TIMES SINCE I BOUGHT IT. THREE TIMES ON EACH OF THE BATTERIES IT'S HAD. PERIODICALLY THE CAR JUST WON'T START.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11406880,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2021","dateComplaintFiled":"04/07/2021","vin":"4S4WMARD6L3","components":"VISIBILITY/WIPER","summary":"18 INCH CRACK IN WINDSHIELD ON PASSENGER SIDE, HAPPENED SPONTANEOUSLY, NOTHING STRUCK THE WINDSHIELD AT ANY TIME.. JUST NOTICED IT TODAY 4/7/21 AT 0930","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11406930,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2021","dateComplaintFiled":"04/07/2021","vin":"4S4WMAPD8L3","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE","summary":"THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11405833,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2021","dateComplaintFiled":"03/31/2021","vin":"4S4WMAPD4L3","components":"SERVICE BRAKES","summary":"FRONT ROTORS AND FRONT BRAKE PADS HEAT UP CAUSING ROTORS TO WARP CAUSING A PULSING AND LOAD NOISE WHEN BRAKES ARE APPLIED ,VEHICLE HARD TO STOP.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11405303,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2021","dateComplaintFiled":"03/29/2021","vin":"4S4WMARD9L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY IS COMPLETELY DISCHARGING.  I MAKE SURE I'M DRIVING IT REGULARLY BECAUSE I'M AWARE THAT A CAR LEFT SITTING CAN DISCHARGE A BATTERY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11405228,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2021","dateComplaintFiled":"03/28/2021","vin":"4S4WMACD3L3","components":"VISIBILITY/WIPER","summary":"A HORIZONTAL CRACK APPEARED IN THE TOP 3/4 OF THE DRIVERS SIDE WINDSHIELD. CRACK BEGINS ON LEFT MOST EDGE OF WINDSHIELD AND HAS SPREAD APPROXIMATELY 6' HORIZONTAL AND THEN 8' DOWNWARD. CRACK CONTINUES TO GET WORSE AND NEEDS REPLACEMENT ASAP. NO IMPACTS TO THE WINDSHIELD AND CRACK WAS FOUND AFTER SITTING OVERNIGHT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11404475,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2021","dateComplaintFiled":"03/23/2021","vin":"4S4WMAFD1L3","components":"VISIBILITY/WIPER","summary":"ON MARCH 19, 2021, WHILE PARKED, A HORIZONTAL CRACK WAS NOTICED ON THE BOTTOM EDGE OF THE WINDSHIELD, DRIVER'S SIDE.  I ESTIMATE THE CRACK WAS 4-8 INCHES LONG.  ON MARCH 21, 2021, A VERTICAL CRACK WAS NOTICED, WHICH EXTENDED FROM THE HORIZONTAL CRACK (PLEASE SEE PHOTOS).","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11403937,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2021","dateComplaintFiled":"03/19/2021","vin":"4S4WMALD9L3","components":"SERVICE BRAKES","summary":"THE VEHICLE HAS 19,000 MILES AND ABOUT 1 WEEK AGO THE BRAKES STARTED MAKING AN ABNORMAL NOISE ALMOST LIKE GRINDING.  THE CAR ALSO WOULD VIBRATE AND YOU COULD FEEL IT ON THE STEERING WHEEL. WE TOOK THE CAR TO THE DEALER AND TURNS OUT THE BRAKE ROTORS ARE WARPED. THEIR SOLUTION IS TO RESURFACE THE ROTORS AND ALSO RESURFACE THE BRAKE PADS. THE CAR HAS NOT BEEN REPAIRED AS THIS REPAIR DOES NOT SEEM TO BE PROPER DUE THEY HAVE NOT FOUND THE ROOT CAUSE FOR BRAKE ROTOR WARPING. THERE IS ALSO A SUBARU SERVICE BULLETIN ON BRAKE ISSUES. HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179409-0001.PDF.  MY MAIN CONCERN IS THE SAFETY OF MY FAMILY. SUBARU PREFERS TO JUST RESURFACE THE BRAKE ROTORS AND BRAKE PADS AS THIS IS THE LOWEST COST REPAIR FOR THEM, THOUGH THE CAR IS STILL UNDER FULL BUMPER TO BUMPER WARRANTY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11403446,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2021","dateComplaintFiled":"03/17/2021","vin":"4S4WMAPD4L3","components":"SERVICE BRAKES","summary":"BRAKE PADS NOT REPLACED WHILE AT DEALERSHIP FOR NON-UNIFORM BRAKE ROTORS. I BELIEVE NOT REPLACING THE BRAKE PADS AT THE TIME OF RESURFACING THE BRAKE ROTORS WILL RESULT IN THE BRAKE ROTORS BECOMING NON-UNIFORM AGAIN. THERE IS A SERVICE BULLETIN FROM SUBARU STATING AN BRAKE PAD DESIGN UPDATE, BUT WAS NOT OFFERED IT BECAUSE THE DEALER DOES NOT BELIEVE THE NON-UNIFORM ROTOR IS CAUSED BY THE OBSOLETE BRAKE PAD DESIGN. VEHICLE HAS AROUND 8,000 MILES AND VIBRATION IN STEERING WHEEL WHEN BRAKING FROM HIGHWAY SPEEDS PROMPTED SERVICE CALL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11403445,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2021","dateComplaintFiled":"03/17/2021","vin":"4S4WMAPD3L3","components":"VISIBILITY/WIPER","summary":"PARKED VEHICLE FOR THE EVENING INSIDE OF GARAGE. NEXT DAY, HAD A LARGE VERTICAL, \"S\" SHAPED CRACK STARTING FROM THE AREA NEAR THE EYE SIGHT EXTENDING DOWN NEAR THE BOTTOM 3/4 OF THE WINDSHIELD. NO APPARENT CHIP OR DAMAGE AT THE STARTING POINT OF THE CRACK.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11403545,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2020","dateComplaintFiled":"03/17/2021","vin":"4S4WMARD3L3","components":"ELECTRICAL SYSTEM","summary":"DEFECTIVE ELECTRICAL SYSTEM CAUSING THE BATTERY TO DRAIN PREMATURELY","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11403179,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2021","dateComplaintFiled":"03/16/2021","vin":"4S4WMAHD0L3","components":"ELECTRICAL SYSTEM","summary":"TRIED STARTING MY CAR ON MARCH 5 AND WOULD NOT START. TRIED TO JUMP START BUT IT DID NOT WORK. HAD IT TOWED TO THE DEALER AND WAS TOLD BATTERY IS DEAD. DEALER COULD NOT EXPLAIN WHY BATTERY DIED. DEALER REPLACED OLD BATTERY WITH THE SAME OEM BATTERY. THIS IS A TEMPORARY FIX AND I TOLD THEM I'M NOT CONFIDENT THIS WILL NOT HAPPEN AGAIN.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11398605,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"03/01/2021","vin":"4S4WMALD8L3","components":"UNKNOWN OR OTHER","summary":"WHEN I PARKED MY CAR 3 DAYS AGO, MY WINDSHIELD WAS PERFECTLY FINE. SINCE PARKING IT THE CAR HAS NOT BEEN DRIVEN. TONIGHT WHEN I GOT IN THE CAR TO DRIVE TO THE STORE I NOTICED A CRACK IN THE LOWER PASSENGER SIDE OF THE WINDOW THAT WAS ABSOLUTELY NOT THERE WHEN I PARKED THE CAR 3 DAYS AGO. THE CRACK IS LARGE AND VERY OBVIOUS, AND IT'S SOMETHING I CERTAINLY WOULD HAVE NOTICED. THIS WINDSHIELD HAS CRACKED FOR ABSOLUTELY NO REASON. THE CAR HAS BEEN GARAGED THIS ENTIRE TIME AND THE WEATHER MILD.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11397910,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2020","dateComplaintFiled":"02/25/2021","vin":"4S4WMAPD9L3","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT TWICE UPON LEAVING THE LIFTGATE OPEN FOR APPROXIMATELY 20 MINUTES, THE VEHICLE FAILED TO START-UP AFTER MULTIPLE ATTEMPTS. THE INTERIOR LIGHTS ALSO FAILED TO OPERATE AS NEEDED. THE FIRST TIME THE CONTACT JUMP STARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO JUMP START AFTER THE SECOND FAILURE. THE CONTACT HAD TAKEN THE VEHICLE TO SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CT 06066) WHERE THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. A SECOND APPOINTMENT SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11397775,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2021","dateComplaintFiled":"02/24/2021","vin":"4S4WMAPDXL3","components":"VISIBILITY/WIPER","summary":"WE'VE OWNED OUR CAR FOR LESS THAN 8 MOS AND RECENTLY EXPERIENCED A CRACKED WINDSHIELD THAT DID NOT EMERGE FROM A ROCK CHIP. WE ARE VERY FRUSTRATED WITH THIS AS THE REPLACEMENT HAS TO BE OEM (I.E. EXPENSIVE) BECAUSE OF THE SAFETY FEATURES ON THE CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11397519,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2019","dateComplaintFiled":"02/23/2021","vin":"4S4WMALD8L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"BATTERY DEAD 7 TIMES (BEGINNING FALL OF 2020) OR DRAINED TOO LOW TO PROPERLY USE VEHICLE CAUSING ALL DOORS TO LOCK (ISSUE WHEN STRANDED IN NON-POPULATED AREA WITH CHILD IN CAR) OR HATCH UNABLE TO CLOSE. ALL ITEMS IN VEHICLE ARE OFF. APPEARS TO BE ELECTRICAL IN NATURE AND POSSIBLY RELATED TO IN GOING SUBARU POWER-GATE HATCH ISSUES. HAVE ALSO HAD HATCH OPEN ON OWN STATIONARY & LOW SPEED. OFTEN LEFT STRANDED. HARD PULSATING AND GRIND ON BRAKES AT LOW TO MODERATE SPEED CAUSING CAR TO PULL AND FEEL LIKE NOT GOING TO STOP IN MOTION ON CURVED ROAD, HIGHWAY, CITY STREET. STARTED WITHIN YEAR (AUG 2020) OF OWNING AFTER 1ST SERVICE AT DEALER FOR ROUTINE OIL CHANGE. DEALER SAYS NOTHING WRONG AT ALL. SUBARU REFUSES TO ACKNOWLEDGE ISSUES EVEN THOUGH OTHER OWNERS ARE EXPERIENCING SAME. TOLD BY SUBARU LAME EXCUSES LIKE NOT DRIVING ENOUGH, SHUT EVERYTHING OFF, DO NOT USE ELECTRONICS SO MUCH, ETC. CAR JUMPED 7 TIMES SO FAR. TOOK TO DEALER 3 TIMES (9/29 BRAKES, 12/9/20 & 1/2/21 FOR BATTERY AND BRAKES) SO FAR AND DEALER EVEN HAD TO CHARGE BATTERY (1/21)! UNKNOWN DRAIN FROM SOMEWHERE. EVERY TIME HAPPENS HAVE TO HAVE TAIL GATE REPROGRAMMED OR NOT ABLE TO OPEN.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11396260,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2021","dateComplaintFiled":"02/15/2021","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"THE BATTERY IS DYING PREMATURELY THIS IS THE SECOND TIME.I TOOK IT IN THE FIRST TIME AND THEY TOLD ME IT WAS A BAD BATTERY NOW IT HAPPENED TO ME AGAIN THE MORNING OF MY TRIP I HAD TO REMOVE THE BATTERY OF MY OTHER CAR AND INSTALL IT TO GO IN MY TRIP ONCE I GOT TO MY DESTINATION I PARKED IT AND REMOVED THE GROUND CABLE BECAUSE I DIDN'T WANT TO STAY STRANDED I WILL CALL SUBARU TODAY AND SEE WHAT THEY TELL ME.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11396065,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2021","dateComplaintFiled":"02/13/2021","vin":"1F6NF53Y780","components":"ELECTRICAL SYSTEM","summary":"VEHICLE HAS BEEN STARTING NORMALLY WITH NO PROBLEMS SINCE PURCHASE. PARKED VEHICLE IN GARAGE ON 2/12/2021 AT 6:30PM. WHILE STARTING THE VEHICLE THE NEXT MORNING (2/13/2021) AT 8:30AM, IT STARTED SLOWLY. DROVE FOR 20 MINUTES AND TURNED VEHICLE OFF. ATTEMPTED TO RESTART VEHICLE 15 MINUTES LATER AND IT WOULD NOT START (JUST BUZZED). CALLED AAA FOR A JUMP START. WAS INFORMED THE BATTERY WAS AT 10.2V AND THERE WAS NO PROBLEM WITH THE ALTERNATOR. JUMP START WAS SUCCESSFUL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11395885,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2021","dateComplaintFiled":"02/12/2021","vin":"4S4WMARD3L3","components":"STRUCTURE","summary":"WHILE DRIVING 50MPH THE HOOD IS VIBRATING AND FLEXING.  WHEN BEING PASSED BY OTHER VEHICLES THE FLEXING AND VIBRATING BECOMES DISTURBING VIOLENT. AT THIS POINT I AM IN FEAR OF THE HOOD BECOMING UNSECURED AND LIFTING UP WHILE CRASHING INTO THE WINDSHIELD CAUSING AN ACCIDENT. IT APPEARS THAT THE HOOD'S SUBFRAME HAS BECOME DETACHED. I AM FEAR FOR MY SAFETY WHEN DRIVING THIS VEHICLE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11395329,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2021","dateComplaintFiled":"02/08/2021","vin":"4S4WMALD7L3","components":"ELECTRICAL SYSTEM","summary":"MY BATTERY HAS FAILED MULTIPLE TIMES. THE FIRST TIME AFTER DRIVING FOR A SHORT DISTANCE AND PARKING AND USING ACCESSORY MODE X 10 MIN. THE SECOND AFTER SITTING IN MY DRIVEWAY FOR TWO DAYS. AT THAT POINT, I WAS TOLD THAT THERE WAS A \"FAULTY CELL\" IN MY ORIGINAL BATTER AND THE BATTERY WAS REPLACED. THE THIRD TIME AFTER HAVING THE REAR GATE AND DOORS OPEN FOR APPROXIMATELY 30 MIN TO VACUUM THE CAR. THE FORTH AFTER DRIVING A SHORT DISTANCE TO THE GROCERY STORE AND WAITING WITH THE CAR IN ACCESSORY MODE FOR APPROXIMATELY 10 MINUTES FOR MY GROCERIES TO BE BROUGHT OUT. THIS LAST TIME IT WAS BELOW FREEZING OUTDOORS. I WAS FORTUNATE ENOUGH TO BE NEAR A STORE AND NOT HAVE MY TWO YOUNG CHILDREN IN THE CAR. I HAD CHOSEN TO DO GROCERY PICK-UP TO REDUCE MY PANDEMIC RISK, HOWEVER, I HAD TO WAIT INSIDE THE STORE FOR SOMEONE TO COME AND JUMP MY BATTERY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11394443,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2021","dateComplaintFiled":"02/03/2021","vin":"4S4WMARD9L3","components":"VISIBILITY/WIPER","summary":"BOUGHT THIS VEHICLE JULY 2020. SO IT'S BEEN 8 MONTHS AND ALREADY THERE'S A CRACK IN OUR FRONT WINDSHIELD","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11390286,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2021","dateComplaintFiled":"01/27/2021","vin":"4S4WMARD3L3","components":"ELECTRICAL SYSTEM","summary":"THE VEHICLE'S BATTERY CONSTANTLY DIES DESPITE GETTING A NEW BATTERY INSTALLED, EVEN AFTER THE VEHICLE HAS BEEN RECENTLY DRIVEN AND EVERYTHING WAS TURNED OFF WHEN PARKED IN THE GARAGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11390383,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2021","dateComplaintFiled":"01/27/2021","vin":"4S4WMAPD4L3","components":"SERVICE BRAKES","summary":"RIGHT FRONT ROTOR WARPED DEALER CHANGED AT 6,000 MILES AND ROTOR IS WARPED AGAIN KEEPS HAPPENING (LIBERTY SUBARU EMERSON NJ) DEALER WILL NOT REPLACE THE ROTORS, FRONT OF VEHICLE SHAKES WHEN APPLYING BRAKES ,","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11389629,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2021","dateComplaintFiled":"01/24/2021","vin":"4S4WMARD0L3","components":"ELECTRICAL SYSTEM","summary":"MY 2020 SUBARU ASCENT TOURING HAS 8500 MILES ON IT.  I PURCHASED IT IN NOVEMBER 2019.  THE BATTERY HAS \"DIED\" ABOUT 5-6 TIMES SINCE I PURCHASED THE VEHICLE.  I DRIVE MY SUBARU USUALLY ON SHORT TRIPS AND ONE LONG TRIP PER YEAR.  I HAVE REPORTED THE DEAD BATTERY ISSUE SEVERAL TIMES TO MY LOCAL SUBARU DEALER AND THEY ALWAYS SAY NOTHING IS WRONG WITH MY BATTERY. I COULD DRIVE MY CAR ON A SHORT TRIP ONE DAY AND THEN THE NEXT DAY WHEN I TRY TO START MY CAR, THE BATTERY IS DEAD.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11388767,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2021","dateComplaintFiled":"01/19/2021","vin":"4S4WMAPD3L3","components":"ELECTRICAL SYSTEM","summary":"I WAS PARKED CURBSIDE WAITING FOR A FOOD ORDER WITH MY TWO KIDS IN THE BACK. AFTER ABOUT 5 MINUTES OF THE CAR BEING TURNED OFF WHILE WE WERE IN THE CAR, AND ONCE WE GOT OUR FOOD. I WENT TO START UP THE CAR AND IT WOULD NO LONGER START. IT'S WORTH NOTING THAT THE INFOTAINMENT SYSTEM STAYED ON SINCE WE WERE STILL IN THE CAR. AND EVEN WITH THE PUSH BUTTON, EVEN WHEN I TRIED TO COMPLETELY POWER DOWN THE CAR, THE CAR WOULD NOT TURN OFF. THEN WHEN I TRIED TO START THE CAR AGAIN WITH THE PUSH BUTTON START, IT WOULD NO LONGER START. BUT THE CAR HAD PLENTY OF VOLTAGE. I ALSO COULDN'T GET THE DOME LIGHTS TO TURN OFF AND THE INFOTAINMENT SYSTEM WAS STILL ON. I COULDN'T POWER EVERYTHING DOWN SO I COULD DO A CLEAN START FROM ZERO. WHEN THE PARKING LOT SECURITY BROUGHT A BOOSTER PACK, SINCE THE TERMINALS AND CABLES HAD NO INDICATION OF POSITIVE AND NEGATIVE WE DIDN'T TRY TO JUMP THE CAR. WE PRESSED THE PUSH BUTTON TO TRY TO START THE CAR ON IT'S OWN AGAIN AND THE LIGHTS WOULD FLASH AND THERE WAS A RAPID TICKING SOUND. WE LEFT IT ALONE FOR ANOTHER FIVE MINUTES AND IT STARTED RIGHT UP.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11388739,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2021","dateComplaintFiled":"01/18/2021","vin":"4S4WMAHD2L3","components":"VISIBILITY/WIPER","summary":"SPONTANEOUS CRACK IN THE WINDSHIELD AFTER A COLDEST NIGHT IN MY REGION  VEHICLE WAS DRIVEN HOME WITH NO VISIBLE CRACK AND WHEN I WENT TO THE CAR THE NEXT MORNING TO DRIVE AWAY, THERE WAS A CRACK IN THE WINDSHIELD.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11388299,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2020","dateComplaintFiled":"01/15/2021","vin":"4S4WMALD4L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"V1.THE BATTERY DIED WITHIN 6 MONTHS 4 TIMES :FIRST TIME AUG. 21. 2020 , THAN DEC. 03.2021 , DEC 24.2021 AND JAN.04.2021  2.THE STEREO SYSTEM IS NOT WORKING PROPERLY SOUND CUTTING OFF FREQUENTLY.  3.BREAK PROBLEM. BEFORE 6 MONTHS THE BRAKES HAD TO BE REPLACED AND ARE STILL MAKING GRINDING UNUSUAL NOISE. EVEN AFTER MULTIPLE DEALER SERVICE NO IMPROVEMENT. ACTUAL BREAK ACTION NOT CONSISTENT AND NOT RELIABLE SAVE.  4.THE AC SYSTEM IS NOT FUNCTIONING PROPERLY - KICKS IN EVEN WHEN IN HEATING MODE. IN USING THE REMOTE START THE AC KICKS IN IMMEDIATELY AND CHANGING THE SETTINGS WILL NOT HELP.  5.THE EYESIGHT SYSTEM IS INCONSISTENT WITH THE WARNING LIGHTS COMING ON WHEN THERE IS NO PROBLEM? INSTEAD OF BEING A SAFETY FEATURE IT IS A DANGEROUS PROBLEM FEATURE. BECAUSE IT IS NOT RELIABLE MAKES SAFE DRIVING VERY DIFFICULT ? AND WE HAD CONSIDERED THIS SYSTEM AS A PLUS WHEN DECIDING ON SUBARU ASCENT.  6.PROBLEMS WITH TRUNK OPENING ? SOMETIMES WILL NOT WORK WITH KEY OR FROM THE INSIDE ? HAS TO BE OPENED MANUALLY.  7.OIL LEVEL SENSOR HAD TO BE REPLACED.  8.THE VIN NUMBER WAS LISTED TO HAVE A RECALL ? BUT WHEN CHECKING IT OUT IT SHOWED 0 RECALLS. WE CONSIDER THIS VERY STRANGE.  9.AFTER EACH VISIT TO THE DEALER, WE ARE TOLD THAT EVERYTHING IS FINE ? BUT ONE OR TWO DAYS LATER THE SAME PROBLEMS SHOW UP AGAIN.  10.BLUETOOTH SYSTEM KEEPS DELETING PHONES.  11.RPM GAUGE NOT FUNCTIONING.  12.MPG INDICATION NEVER CHANGES SHOWS ALWAYS SAME VALUE ? EVEN UNDER COMPLETELY DIFFERENT DRIVING CONDITIONS. I AM FILING THIS CLAIM FOR MAY DAUGHTER [XXX]  BECAUSE I BOUGHT THE CAR AT THE TIME. ALSO THE PROBLEMS ARE ONGOING SINCE THE DATE LISTED BELOW    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11387280,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2021","dateComplaintFiled":"01/09/2021","vin":"4S4WMAFD9L3","components":"VISIBILITY/WIPER","summary":"WINDSHIELD BROKE WITHOUT ANY REASON. CAR ONLY A FEW MONTHS OLD.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11387212,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2021","dateComplaintFiled":"01/08/2021","vin":"4S4WMAPDXL3","components":"SERVICE BRAKES","summary":"VEHICLE HAS 6700 MILES. VEHICLE HAS BEEN IN TO DEALER 2X ALREADY FOR BRAKE ISSUES. FRONT BRAKES STARTED MAKING VIBRATION, GRINDING AND VIBRATION ISSUES. ISSUE EXACERBATED WHILE GOING DOWNHILL OR LIGHTLY BEING ON THE BRAKES. THEY'VE REPLACED BRAKE ROTORS, PADS AND CALIPERS THE FIRST TIME. SECOND TIME THEY REPLACED PADS AND ROTORS. 250 MILES LATER GOING DOWN HILL THE BRAKES ARE VIBRATING AND MAKING A GROWLING NOISE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11386341,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2021","dateComplaintFiled":"01/04/2021","vin":"4S4WMAPD6L3","components":"STRUCTURE,VISIBILITY/WIPER,LANE DEPARTURE","summary":"MY VEHICLE IS FAIRLY NEW 7 MONTHS TO BE EXACT. WHEN IT WAS 4 MONTHS OLD I'VE STARTED TO NOTICE RUST AND CORROSION ON THE WINDOW PANELS THAT ARE METAL. WHEN I WENT IN FOR OIL CHANGE SERVICE THEY DENY THAT THERE IS RUST AND JUST OFFERED TO POLISH IT. AT 7 MONTHS THE WINDSHIELD HAS CHIPS AND CRACKS WHICH IS ODD WITHOUT A REASON.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11386369,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/29/2020","dateComplaintFiled":"01/04/2021","vin":"4S4WMAPD2L3","components":"VISIBILITY/WIPER","summary":"THE WINDSHIELD CRACKED FOR NO APPARENT REASON. IT IS APPROXIMATELY 1/2 INCH WIDE GOING HORIZONTALLY ACROSS THE WINDSHIELD ON THE DRIVER SIDE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11386456,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2020","dateComplaintFiled":"01/04/2021","vin":"4S4WMALD4L3","components":"POWER TRAIN","summary":"LOSS OF POWER (INTERMITTENT) WHILE DRIVING AT A CONSTANT LOWER SPEED AND OCCASIONALLY DURING ACCELERATION. ADDITIONALLY, WHEN GOING UP A HILL THE AUTOMATIC TRANSMISSION DROPS IN GEARS WHICH SIGNIFICANTLY INCREASES RPMS THEN ONCE ON FLAT ROAD THE VEHICLE TAKES SOME TIME TO CHANGE GEARS. IF I HIT THE GAS PEDAL ONCE AT THE TOP OF THE HILL, THE RPMS GO PAST 3.5. SO I WAIT UNTIL THE CAR SWITCHES GEARS BEFORE PRESSING THE GAS PEDAL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11386293,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2020","dateComplaintFiled":"01/03/2021","vin":"4S4WMAFDXL3","components":"UNKNOWN OR OTHER","summary":"WITHIN A FEW MONTHS OF DRIVING THE CAR OFF THE LOT THE WINDSHIELD CRACKED FOR NO APPARENT REASON UNDER NORMAL DRIVING CONDITIONS.  WHEN THE CRACK FIRST APPEARED IT WAS STATIONARY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11385976,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2020","dateComplaintFiled":"01/01/2021","vin":"4S4WMALD1L3","components":"ELECTRICAL SYSTEM","summary":"THE VEHICLE ONLY HAS 9000 MILES. THE BATTERY JUST DIED AND IT IS NOT HOLDING A CHARGE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11385458,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2020","dateComplaintFiled":"12/29/2020","vin":"4S4WMAPD3L3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, HE NOTICED THE WINDSHIELD CRACKED WITHOUT IMPACT IN THE CENTER. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY SUBARU (5790 UNIVERSITY DR NW, HUNTSVILLE, AL 35816: (256) 382-2425) AND THE CONTACT WAS REFERRED TO WINDSHIELD REPAIR CENTER. THE CONTACT HAD THE VEHICLE TAKEN TO REPAIR SHOP AND HAD THE WINDSHIELD REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11385240,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2020","dateComplaintFiled":"12/28/2020","vin":"4S4WMARD8L3","components":"ELECTRICAL SYSTEM","summary":"I HAVE ABOUT 1600MI AND HAVE HAD TO JUMPSTART THE ASCENT 5 TIMES. THE DEALER SAYS EVERYTHING CHECKS OUT, BUT I CONTINUE TO HAVE ISSUES WITH STARTING THE CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11384657,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2020","dateComplaintFiled":"12/23/2020","vin":"4S4WMAPD6L3","components":"SERVICE BRAKES","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT DURING A COUNTRYWIDE ROAD TRIP AT 70 MPH THE VEHICLE SHOOK AND SHIMMIED WHEN HE APPLIED THE BRAKE GOING DOWNHILL ON A STEEP GRADE. THE VEHICLE WAS TAKEN TO THE DEALER GROOVE SUBARU (5300 S. BROADWAY, ENGLEWOOD, CO 80113, (720) 279-9409). THE TIRES WERE ROTATED AND THE CONTACT WAS ADVISED TO SEEK A COMPREHENSIVE DIAGNOSTIC TEST BY AN AUTHORIZED DEALER WHEN HE RETURNED TO HIS RESIDENCE. THE CONTACT STATED THAT THE AUTHORIZED DEALER NEAR HIS RESIDENCE TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,500.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11384519,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2020","dateComplaintFiled":"12/22/2020","vin":"4S4WMALD2L3","components":"ELECTRICAL SYSTEM","summary":"MY SUBARU ASCENT 2020 IS JUST 4 MOS OLD AND IS CURRENLTY AT 6KMILES ODOMETER READING. SPEAKER SYSTEM STOPEED WORKING TWICE ALREADY. AMPLIFIER GETTING HOT EVEN WHEN THE CAR IS NOT USED. LAST NIGHT THE CAR WONT START AND AND ALL THE LIGHT INSIDE AND OUT JUST FLICKERED FOR A FEW MINUTES THEN DIED. HAD TO CALL ROADSIDE ASSISTANCE TO HAVE IT JUMP STARTED. SO YEAH A 4 MONTH IKD CAR WITH BATTERY AND ELECTRICAL ISSUES ALREADY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11383612,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2020","dateComplaintFiled":"12/16/2020","vin":"4S4WMAED9L3","components":"UNKNOWN OR OTHER","summary":"THE FRONT WINDSHIELD CRACKED NEAR THE REAR VIEW MIRROR ABOUT 30 DAYS AFTER PURCHASING THE CAR.  IT WAS A HORIZONTAL CRACK AND CONTINUED TO SPREAD IN BOTH THE LEFT AND RIGHT DIRECTIONS EACH DAY. I DID NOT FIX IT IMMEDIATELY DUE TO COVID-19 FEARS.  IN DECEMBER 2020 I SCHEDULED AN APPOINTMENT TO GET IT FIXED BECAUSE IT HAD GROWN TO 1.5 FEET LONG.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11383191,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2020","dateComplaintFiled":"12/13/2020","vin":"4S4WMAFD6L3","components":"POWER TRAIN","summary":"2800 MILES ON VEHICLE. TODAY LOST POWER TWICE GOING UP STEEP HILL (ELECTRICAL FUNCTIONS STILL INTACT, WAS ACCELERATING UPHILL AND WAS SIMILAR TO SHIFTING INTO NEUTRAL THEN RE-ACCELERATED AFTER 10-15 SECONDS, DRIVING APPROX 30MPH). NARROWLY AVOIDED COLLISION DUE TO SLIPPERY ROAD, DID BRIEFLY ROLL BACKWARDS BEFORE BRAKING. NOT SURE I WILL EVER BE WILLING TO PUT MY KIDS BACK IN THIS NEARLY-NEW VEHICLE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11383041,"manufacturer":"Subaru of America, Inc.","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/29/2020","dateComplaintFiled":"12/11/2020","vin":"4S4WMARD9L3","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"I WAS IN AN ACCIDENT 11/29 AT 9:45PM WHERE I HIT A COW.  I WAS DRIVING 55 ON A STRAIGHT HIGHWAY THAT I'M VERY FAMILIAR WITH.  THE COW WAS STANDING IN THE ENTIRE LANE OF TRAVEL AND I WAS ABLE TO VEER INTO THE OTHER LANE SLIGHTLY AND TOOK THE IMPACT ON THE RIGHT SIDE WHERE I DID NOT HAVE ANY PASSENGERS. THE SUBARU WAS TOTALED AND I'M NOW HAVING SEVERE  WHIPLASH SYMPTOMS. I AM REPORTING THIS AS  THE AIRBAGS DID NOT DEPLOY AND EVERYONE WHO HAS SEEN THE VEHICLE SAYS THEY THINK THEY SHOULD HAVE.  ADDITIONALLY, I DO NOT REMEMBER MY COLLISION ALERTS BEEPING NOR THE SUBARU BRAKING FOR ME WHICH HAVE WORKED IN THE PAST. I ONLY REMEMBER HITTING THE COW AND THEN BEING COMPLETELY STOPPED WHERE WE HAD THE IMPACT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11378130,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2020","dateComplaintFiled":"12/06/2020","vin":"4S4WMAPD9L3","components":"POWER TRAIN","summary":"CVT BEGAN SLIPPING INTERMITTENTLY AROUND 28000 MILES. THIS USUALLY OCCURS IN THE 55-65 MPH RANGE AT 2000-3000 RPM. SLIPPING IS INDICATED BY APPROXIMATELY 300 RPM CHANGE AND A NOTICABLE HESITATION IN VEHICLE MOTION.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11377114,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/31/2020","dateComplaintFiled":"11/30/2020","vin":"4S4WMAHD0L3","components":"VISIBILITY/WIPER","summary":"WINDSHIELD ON CAR CRACKED AFTER ONLY OWNING THE CAR FOR A COUPLE OF DAYS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11376526,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2020","dateComplaintFiled":"11/27/2020","vin":"4S4WMARD4L3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, WITHOUT WARNING THE WINDSHIELD CRACKED IN THE DRIVER'S VIEW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS INSPECTED AND THE WINDSHIELD WAS REPLACED. TINDOL SUBARU (1901 E FRANKLIN BLVD, GASTONIA, NC 28054 (704) 867-8341) WAS CONTACTED HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11376697,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2019","dateComplaintFiled":"11/27/2020","vin":"454WMARD2L3","components":"VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD.  IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR.  I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️  THERE ISN'T A CHIP MARK OR ANY START POINT.  IT'S WORRIED HOW IT JUST STARTED CRACKING.  AND SINCE IT'S OVER A 1,000 TO FIX IT.  IT IS STILL CRACKED.  AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS.  I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11375376,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/19/2020","dateComplaintFiled":"11/19/2020","vin":"4S4WMACD6L3","components":"POWER TRAIN","summary":"THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON IT, SO I AM NOT IMAGINING IT! SUBARU HAVE NOT YET DIAGNOSED IT BUT WILL DO SO AT THE NEXT OIL CHANGE. THIS BEHAVIOR HAS BEEN A FEATURE OF THE VEHICLE FROM NEW AND IT HAS NOW DONE ABOUT 12,000 MILES. THE EVENT OCCURS MAYBE ONCE A WEEK OR SO.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11374676,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2020","dateComplaintFiled":"11/14/2020","vin":"4S4WMALD9L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY DRAIN.   PARKED CAR WILL NOT START EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD.  IT APPEARS THE OEM BATTERY IS UNDERSIZED OR THERE ARE ELECTRICAL BATTERY DRAINS WHEN PARKED. SECOND TIME IN TWO WEEKS THAT CAR WILL NOT START.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11373200,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2020","dateComplaintFiled":"11/05/2020","vin":"4S4WMALD2L3","components":"VISIBILITY/WIPER","summary":"PURCHASED CAR IN NOVEMBER 2019, FRONT WINDSHIELD CRACKED 2/21/2020 FOR NO APPARENT REASON ON THE UPPER SIDE NEAR THE REAR VIEW MIRROR.  IT WAS REPLACED AND NOW IT HAS CRACKED AGAIN FOR NO REASON, ON THE LOWER CORNER OF THE PASSENGER SIDE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11372863,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2020","dateComplaintFiled":"11/03/2020","vin":"4S4WMAFD0L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY DIED AFTER THREE MONTHS. CHARGED THEN DIED COMPLETELY. TOWED TO DEALER FOR NEW BATTERY. HAD NOTHING TO DO WITH RAIL GATE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11372866,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"11/03/2020","vin":"4S4WMARDXL3","components":"ELECTRICAL SYSTEM","summary":"HAD ONLY 5800 MILES AND COST CELL PHONE WORKSHEET COME THROUGH SPEAKER THEN COULDN'T OPEN TAILGATE. NEXT DAY BATTERY WAS DEAD AFTER GETTING ON CAR AND DASH LIGHTS FLASHED LIKE A XMAS TREE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11372598,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"11/02/2020","vin":"4S4WMARD7L3","components":"ELECTRICAL SYSTEM","summary":"1600 MILES AND CAR WILL NOT START, BATTERY KEEPS DRAINING/DIEING AND RADIO STOPPED WORKING.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11372273,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2020","dateComplaintFiled":"10/29/2020","vin":"4S4WMALD9L3","components":"ELECTRICAL SYSTEM","summary":"I PURCHASED MY 2020 SUBARU ASCENT LIMITED IN OCTOBER OF 2019 AND HAVE EXPERIENCED SEVERAL DISCHARGES OF MY BATTERY FROM THE LIFTGATE BEING OPEN THROUGHOUT THE NIGHT, POSSIBLY FROM POCKET-ACTIVATION OF MY KEY FOB. LUCKILY FOR ME, THIS PROBLEM HAS OCCURRED ONLY IN MY GARAGE, THUS FAR. I HAVE SEEN IN SEVERAL FORUMS RELATED TO SUBARU OUTBACKS AND ASCENTS THAT THIS APPEARS TO BE A COMMON PROBLEM AND NOBODY, INCLUDING ME, SEEMS TO HAVE GOTTEN ANY SATISFACTORY ANSWERS FROM ANY OF THE SUBARU REPRESENTATIVES.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11365938,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2020","dateComplaintFiled":"10/23/2020","vin":"4S4WMALD3L3","components":"ELECTRICAL SYSTEM","summary":"THIS IS A BRAND NEW CAR. THE BATTERY DRAINS OVERNIGHT WHEN THE CAR IS PARKED. THE KEY FOB IS MIN 30FEET AWAY FROM THE CAR. THE BATTERY HAS DRAINED THREE TIMES IN THE PAST 7 MONTHS AND RENDERS THE CAR USELESS WHEN YOU NEED IT.  I HAVE MADE SURE THAT THE LIGHTS ARE OFF AND NOTHING IS LEFT SWITCHED ON AND STILL THE BATTERY DRAINS. THERE ARE SEVERAL SIMILAR COMPLAINTS FROM 2020 SUBARU ASCENT OWNERS AND IT WOULD BE GREAT IF YOU CAN INVESTIGATE THIS ISSUE FUTHER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11365975,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2020","dateComplaintFiled":"10/23/2020","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"CAR WOULD NOT START, WAS DEAD, IT WAS IN THE GARAGE, AND THERE WAS NO WAY TO PUT IT INTO NEUTRAL TO ROLL IT OUT. HAD TO CALL ROADSIDE ASSISTANCE. THEY JUMPED THE CAR AFTER GETTING IT OUT OF THE GARAGE AND WAS ABLE TO TAKE IT TO THE DEALERSHIP","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11365428,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2020","dateComplaintFiled":"10/20/2020","vin":"4S4WMAPD7L3","components":"VISIBILITY/WIPER","summary":"WE WERE DRIVING ON I5 NORTH WHEN I NOTICED A CRACK IN THE WINDSHIELD. WITHIN 30 MINUTES IT SPREAD TO A CRACK LARGER THAN A DOLLAR BILL. I NOW HAVE TO REPLACE THE ENTIRE WINDSHIELD. THIS IS A BRAND NEW 2020 CAR THAT I PURCHASED IN NOVEMBER 2019. PRIOR TO THIS VEHICLE, I OWNED A SUBARU WHICH ALSO GOT A RANDOM CRACK IN THE WINDSHIELD WHILE DRIVING ON THE FREEWAY NO LARGE TRUCKS KICKING UP GRAVEL/ROCKS AROUND. .","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11365453,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2020","dateComplaintFiled":"10/20/2020","vin":"4S4WMARD0L3","components":"ELECTRICAL SYSTEM","summary":"2 EPISODES OF DISABLED 2020 SUBARU ASCENT TOURING IN 4 MONTHS AFTER PURCHASING IT NEW.  CURRENTLY ONLY HAS 3600 MILES ON IT.  1. CAR WOULD NOT START FROM STATIONARY POSITION  BECAUSE BOTH MY ELECTRONIC KEY FOBS WERE  IN THE CAR AT THE SAME TIME.  TOWED TO DEALER.  THEY FOUND MY 'MISSING' KEY FOB.  2.  BATTERY DIED WHILE STATIONARY, WAITING AT VET 25 MIN., LISTENING TO RADIO WHILE CAR WAS OTHERWISE 'OFF'.  ONLY IT DID NOT DIE A CLEAN DEATH BUT CONTINUED A ZOMBIE EXISTENCE:  A/C CAME ON AND OFF AT FULL SPEED, ARBITRARILY; ACTUALLY COULD NOT SHUT DOWN THE CAR KEPT ACTING ELECTRICALLY CRAZY WITH VARIOUS LIGHTS ON DASH COMING ON AND OFF; 3.  COULD WORK THE POWER WINDOWS WHILE THE BATTERY WAS 'DEAD' , WINDOWS WOULD GO DOWN BUT ONLY CAME PARTWAY BACK UP; FOR SOME 40 MINUTES WE HEARD A BEEP IN A MORSE CODE SORT OF IRREGULAR MANNER FROM INTERIOR REAR ASPECT OF CAR; DASH WOULD CLICK FROM TIME ARBITRARILY, SOUNDED LIKE THE CLICK HEARD DURING CRUISE CONTROL WHEN APPROACHING A VEHICLE AHEAD, THE 'ADAPTABLE' FEATURE, OR PERHAPS THE CLICK HEARD WHEN SWITCHING FROM HIGH BEAM TO LOW BEAM LIGHTS.  I DON'T FEEL I CAN RELY ON THIS CAR NOT DYING.  VERY UPSET, AND VERY DISAPPOINTING.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11363623,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/09/2020","dateComplaintFiled":"10/09/2020","vin":"4S4WMAMD7L3","components":"ELECTRICAL SYSTEM","summary":"TURNED CAR OFF AND ELECTRIC COOLING FAN CONTINUED TO RUN. DIDNT THINK MUCH OFF IT, MAYBE COOL DOWN PHASE. NEXT TIME WENT TO START CAR, BATTERY DEAD. WHEN CHARGING ON RAPID CHARGER, WHEN VOLTS GOT HIGH ENOUGH FAN RAN AGAIN. THEN WAS ABLE TO START. CHARGED BATTERY. SAT FOR FEW DAYS AND DEAD AGAIN. TECHNICIAN AT SUBARU SAYS BATTERY IS CHARGED AND FINE AFTER MY WIFE DROVE 2 HOURS TO NEAREST DEALERSHIP TO INSPECT, AFTER JUMPING IT TO GO GET WARRANTY COVERED BATTERY. INTENT SEARCH SHOWS OTHERS HAVING ISSUES WITH BATTERIES. ABOUT HAD IT WITH SUBARU AND THE ISSUES. 35K FOR A \"RELIABLE \" CAR.I COULD UNDERSTAND IF THIS WAS ONE OFF BUT IT'S NOT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11362644,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2020","dateComplaintFiled":"10/04/2020","vin":"4S4WMAPDXL3","components":"ELECTRICAL SYSTEM","summary":"WHILE DRIVING DOWN THE ROAD ON A TRIP, MY 2020 ASCENT SUDDENLY LOST ALL AUDIO FROM THE INFOTAINMENT AND GPS SYSTEM. THEN AFTER THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY WAS COMPLETELY DEAD. NO SYSTEMS WERE LEFT ON AT THE TIME THE VEHICLE WAS PARKED, SO THE CAUSE OF THE DEAD BATTERY AND THE LOSS OF AUDIO IS A MYSTERY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11362417,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2020","dateComplaintFiled":"10/02/2020","vin":"4S4WMAPD1L3","components":"ELECTRICAL SYSTEM","summary":"ENGINE SHUT OFF WHILE DRIVING 50-55 MPH.  MESSAGE \"KEYLESS INGNITION SYSTEM DISABLED\" .  COULD NOT RESTART.  POWER STEERING AND BRAKES WORKED, NO LOSS OF LIGHTS OR RADIO.  COULD NOT TURN OFF COMPLETELY.  RESTARTED AFTER 1/2 HOUR.  DROVE 300 YARDS AND ENGINE SHUT OFF AGAIN, SAME MESSAGE.  AFTER AN HOUR CAR WAS TOWED, BUT RESTARTED.  DEALER COULD FIND NO PROBLEMS.  MILEAGE, 4,500.  CAR 6 MONTHS OLD.  NO RECURRENCE AFTER 3 WEEKS AND ANOTHER 500 MILES.  INCIDENT OCCURRED OPPOSITE A CELL TOWER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11361619,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2020","dateComplaintFiled":"09/28/2020","vin":"4S4WMAFD9L3","components":"ELECTRICAL SYSTEM","summary":"THE TAILGATE WAS LEFT OPEN FOR APPROX 45 AND THE BATTERY DRAINED TO THE POINT WE COULD NO LONGER START THE VEHICLE.  THIS HAPPENED THREE TIMES OVER THE LAST TWO MONTHS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11361265,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2020","dateComplaintFiled":"09/26/2020","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"THE AUDIO FOR ALL FUNCTIONS AND RADIO STOPPED WORKING. IT WAS WORKING, PARKED IT FOR 1.5 HOURS IN GARAGE, STARTED VEHICLE AND NO AUDIO. STOPPED AND RESTARTED THE CAR STILL NO AUDIO. FOLLOWED MANUFACTURER'S INSTRUCTIONS TO RESET THE AUDIO/NAVIGATION SYSTEM AND STILL NO AUDIO. LET IT SIT OVERNIGHT AND IT STILL DOESN'T HAVE ANY AUDIO. TRYING TO GET AN APPOINTMENT AT THE DEALERSHIP.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11360364,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2020","dateComplaintFiled":"09/22/2020","vin":"4S4WMAPD3L3","components":"ELECTRICAL SYSTEM","summary":"THE BATTERY DIED WHEN MY ASCENT  KEPT BEEPING 3 TIMES AFTER I CLOSED THE TRUNK  WITH THE REMOTE. IT BEEPS 3 TIMES EVERY 20 SECONDS IN AN HOUR. THE BATTERY DIED","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11360591,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2020","dateComplaintFiled":"09/22/2020","vin":"4S4WMARD3L3","components":"ELECTRICAL SYSTEM","summary":"AFTER DRIVING CAR, PARKED TO GO INTO A STORE. WHEN I RETURNED BATTERY WAS COMPLETELY DEAD. NO PREVIOUS PROBLEMS WITH BATTERY. CAR HAS ABOUT 3,400 MILES ON IT. NOTHING HAS BEEN LEFT ON FOR EXTENDED PERIODS WITH ENGINE OFF. BEEPING COMING FROM REAR AREA BY LIFT GATE. CALLED ROADSIDE ASSISTANCE.  THEY CHARGED BATTERY AND I DROPPED CAR OFF AT CAR DEALERSHIP FOR REPAIRS. I HAVE SEEN OTHER ASCENT OWNERS HAVING SAME ISSUES. THETE ARE CLASS ACTION SUITS FOR THIS ISSUE. VEHICLE WAS PARKED WITH ENGINE OFF WHEN THIS HAPPENED.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11360264,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2020","dateComplaintFiled":"09/21/2020","vin":"4S4WMAFD8L3","components":"VISIBILITY/WIPER","summary":"TWO TIMES THE WINDSHIELD HAS CRACKED TO THE POINT OF NEEDING TO BE REPLACED. THE FIRST TIME THE MOMENT OF IMPACT WAS NOT OBSERVED, JUST THE LARGE CRACK ACROSS HALF THE WINDSHIELD. THE SECOND TIME A SMALL ROCK HIT THE WINDSHIELD AND WITHIN ONE HOUR THE CRACK HAD SPREAD FAR ENOUGH THAT THE WINDSHIELD WILL NEED TO BE REPLACED. WE HAVE OWNED THIS CAR (BOUGHT BRAND NEW) FOR 5 MONTHS AND THIS WILL BE THE THIRD WINDSHIELD ON THIS CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11354230,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2020","dateComplaintFiled":"09/10/2020","vin":"4S4WMALD1L3","components":"VISIBILITY/WIPER","summary":"ON THE PASSENGER SIDE OF MY CAR, THERE IS A LARGE CRACK THAT HAS APPEARED FROM NO WHERE.  NOTHING HIT THE WINDOW OR DID WE SEE ANY DAMAGE OTHER THAN A CRACK APPEARING ONE DAY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11353391,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2020","dateComplaintFiled":"09/06/2020","vin":"4S4WMAPD5L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY HAS UNEXPECTEDLY REPEATEDLY DRAINED LEAVING UNABLE TO START. DEALERSHIP REPLACED THE BATTERY, AND PROBLEM STILL OCCURS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11353178,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2020","dateComplaintFiled":"09/04/2020","vin":"4S4WMAHD9L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY KEEPS GOING DEAD. I HAVE ENSURED NOTHING IS LEFT ON AND IT KEEPS HAPPENING. I ONLY HAVE 1866 MILES ON THE CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11353035,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2020","dateComplaintFiled":"09/03/2020","vin":"4S4WMAPD2L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY HAS DIED TWICE WITHIN THE FIRST 12,000 MILES WITHOUT WARNING.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11352457,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2020","dateComplaintFiled":"09/01/2020","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"TWICE MY 2020 SUBARU ASCENT'S BATTERY HAS BEEN DEAD. IT HAS BEEN DRIVEN EVERY DAY FOR AT LEAST 20-30 MINUTES. NOTHING WAS LEFT ON, OR OPEN. THERE IS OBVIOUSLY AN ELECRICAL ISSUE DRAINING THE BATTERY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11352356,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2020","dateComplaintFiled":"08/31/2020","vin":"4S4WMAPD9L3","components":"ELECTRICAL SYSTEM","summary":"MY 2020 SUBARU ASCENT HAS HAD A DEAD BATTERY ON MORE THAN 3 TIMES, JUST IN THE LAST 2 MONTHS.  WHEN I WENT TO THE DEALER ON 2 DIFFERENT OCCASIONS, THEY TOLD ME THAT MY BATTERY WAS FINE AND THAT IF YOU LEAVE THE DOME LIGHTS, OR RADIO ON WHILE THE CAR IS STOPPED, THE BATTERY WILL GO DEAD, EVEN THOUGH MY CAR IS LESS THAN A YEAR OLD AND HAS JUST 12000 MILES.  THE FIRST TIME THEY SAID IF THE LIGHTS ARE LEFT ON AUTO, THAT WILL DRAIN THE BATTERY. THEY ALSO TOLD ME TODAY WHEN I TOOK IT TO THE DEALER,THAT THIS HAPPENS ALL THE TIME WITH THE ASCENT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11351763,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2020","dateComplaintFiled":"08/28/2020","vin":"4S4WMAPD4L3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL CRACKING NOISE DETECTED AND THE FRONT WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT ON THE DRIVER'S SIDE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 3,100.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11349775,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2020","dateComplaintFiled":"08/17/2020","vin":"4S4WMAHD7L3","components":"UNKNOWN OR OTHER","summary":"LEMON LAW IN ACTION. I TOOK MY CAR TO CAPITAL SUBARU OF GREENSBORO AUGUST 2ND WITH A COMPLAINT OF CLICKING COMING FROM THE DASH. IT HAPPENS WHEN THE AC IS ON AND YOU ACCELERATE. THEY WERE ABLE TO DUPLICATE THE NOISE BUT DIDNT KNOW HOW TO FIX IT. THEY KEPT MY CAR FOR 2 WEEKS AND STILL DO NOT KNOW WHAT THE PROBLEM IS. THE RESPONSE THEY GAVE ME WAS TO PICK MY CAR UP AND BRING IT BACK WHEN THE NOISE GETS WORSE. COMPLAINTS WERE FILED WITH SUBARU OF AMERICA AND THEY SAID THE SAME THING. THIS CAR WAS PURCHASED IN DECEMBER 2019 AND THE NOISE AND ANSWER IS UNACCEPTABLE. I WILL NOT BE DRIVING MY 4 WEEK OLD SON IN A CAR MAKING A NOISE THAT NOT NO ONE KNOWS WHY. THIS COULD POTENTIALLY CAUSE AN ACCIDENT. THIS IS NOT THE FIRST ISSUE WITH THIS DEALERSHIP. SINCE I WENT PUBLIC WITH MY STORY, PEOPLE HAVE BEEN COMING FROM THE WOODWORKS WITH THEIR HORRIBLE EXPERIENCES WITH THIS PLACE. THEIR MECHANICS ARE SUB PAR BY FAR. MOST OF THE TIME THE CAR WAS SITTING IN THE PARKING LOT AND ONLY WENT ON A COUPLE OF 4 MINUTE TEST DRIVES. I WAS TRACKING IT WITH GEOLOCATION AND SPEED ALERTS. COMPLAINTS HAVE BEEN FILED WITH NCDOJ AND FTC AS WELL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11342647,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2020","dateComplaintFiled":"08/01/2020","vin":"4S4WMAPDXL3","components":"VISIBILITY/WIPER","summary":"THE VEHICLE WAS IN A PARKING LOT AND THE WINDSHIELD CRACKED ON ITS OWN. GETTING BACK INTO MY CAR I NOTICED A CRACK THAT STARTED ON THE DRIVER'S SIDE EDGE THAT WENT TOWARD THE CENTER OF THE WINDSHIELD.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11342567,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2020","dateComplaintFiled":"07/31/2020","vin":"4S4WMARD6L3","components":"UNKNOWN OR OTHER","summary":"THE FRONT WINDSHIELD CRACKED WHILE DRIVING WITHOUT A NOTICIBLE HIT TO THE WINDSHIELD. THE CRACK IS APPROXIMATELY HALF OF THE WINDSHIELD ON THE PASSENGER SIDE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11341879,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2020","dateComplaintFiled":"07/28/2020","vin":"4S4WMAPDXL3","components":"ELECTRICAL SYSTEM","summary":"I HAVE OWNED THIS VEHICLE SINCE LATE MAY 2020, AND I HAVE APPROXIMATELY 2,000 MILES ON THE ODOMETER. ON 7/25/20, I STARTED THE VEHICLE AND THERE WAS NO SOUND AT ALL FROM THE AUDIO SYSTEM - RADIO, NAVIGATION, VOICE COMMANDS, ETC. WERE ALL MUTE. I REBOOTED THE RADIO BY HOLDING DOWN THE POWER BUTTON UNTIL IT RESTARTED, BUT THIS DID NOT FIX THE ISSUE, DESPITE MULTIPLE REBOOTS. I CONTINUED TO DRIVE MY VEHICLE EACH DAY ON 7/26 AND 7/27, AND THE AUDIO DID NOT COME BACK.     ON 7/29/20, I PLANNED TO CALL THE DEALER TO REPORT THE ISSUE. WHEN I WENT TO START MY VEHICLE, WHICH IS KEPT IN MY GARAGE, I DISCOVERED THAT THE BATTERY WAS COMPLETELY DEAD. AS SOON AS I TRIED TO START THE CAR, THE TAILGATE BEGAN BEEPING, AND THEN THE HEADLAMPS FLICKERED RANDOMLY FOR APPROXIMATELY ONE MINUTE. THERE IS NO POWER AT ALL IN THE VEHICLE, AND I AM UNABLE TO LOCK/UNLOCK THE CAR OR OPEN THE TAILGATE, EVEN MANUALLY. THERE WERE NO DOORS LEFT OPEN, NO LIGHTS LEFT ON - THE BATTERY SIMPLY DIED.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11341112,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2020","dateComplaintFiled":"07/23/2020","vin":"4S4WMAFD3L3","components":"VISIBILITY/WIPER","summary":"MY 2020 SUBARU ASCENT WINDSHIELD CRACKED ON 7/20/2020.  IT STARTED IN THE LOWER PASSENGER SIDE.  I HEARD A TICK LIKE A ROCK HIT IT BUT THERE WAS NOT A TRUCK IN FRONT OF ME.  I WAS DRIVING ON THE HIGHWAY APPROX. 70 MPH, I94 WB BEFORE THE MOORLAND BLVD EXIT. (UPHILL)  THERE IS A VERY SMALL ORIGIN AREA - IT IS UNDER THE FRONT HOOD.  HARDLY WHERE A ROCK COULD IMPACT WHILE MOVING.  WE JUST BOUGHT IT LATE MARCH 2020 - WE HAVE ABOUT 1250 MILES ON IT.  I AM TRYING TO WORK WITH SUBARU, I STOPPED BY THE DEALER AND THEY TOOK PICTURES TO FILE A WARRANTY CLAIM.  THE SERVICE DEPT MGR DID NOT THINK IT WOULD BE ACCEPTED SO I WANT TO FILE THIS CLAIM AS WELL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11340941,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2020","dateComplaintFiled":"07/22/2020","vin":"4S4WMARD8L3","components":"POWER TRAIN","summary":"DANGEROUS AUTOMATIC BACK UP BRAKES APPLY WHEN NOT NEEDED WHEN BACKING UP A TRAILER ON INCLINE (DRIVEWAY FOR INSTANCE). THIS CAN ONLY BE DISABLED BY FINDING THE DISABLE BUTTON ON THE VIDEO INFOTAINMENT SYSTEM, AND RE-ENGAGES AS SOON AS THE CAR IS SHIFTED TO DRIVE AS IS OFTEN NECESSARY IN THE BACK AND FORTH OF PARKING A TRAILER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11341025,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2020","dateComplaintFiled":"07/22/2020","vin":"4S4WMAPD8L3","components":"ELECTRICAL SYSTEM","summary":"THE CAR HAS HAD A DEAD BATTERY TWICE THROUGH THREE MONTHS OF OWNERSHIP. THE FIRST INCIDENT OCCURRED WHEN THE CAR WAS A MONTH AND A HALF OLD AND THE BATTERY WAS REPLACED BY THE DEALER. THE SECOND INCIDENT OCCURRED ONE MONTH LATER BUT BATTERY WAS RECHARGED INSTEAD OF REPLACED. THREE MONTHS LATER AT A REGULAR SERVICE THE DEALER ADVISED BATTERY CAPACITY WAS ONLY 75% INDICATING CONTINUED ABOVE NORMAL DRAINAGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11339742,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/13/2020","dateComplaintFiled":"07/16/2020","vin":"4S4WMALD4L3","components":"UNKNOWN OR OTHER,VISIBILITY","summary":"WINDSHIELD CRACKS EASY","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11337661,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2020","dateComplaintFiled":"07/06/2020","vin":"4S4WMARD6L3","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"FOUND AROUND 1 INCH OF WATER SETTING UNDER DRIVER'S SEAT OF OUR 2020 SUBARU ASCENT TOURING, WITH ONLY 2500 MILES ON IT, AFTER THE CAR HAD BEEN SITTING FOR DAYS WITH RAIN STORMS.  WIFE NOTICES A SLOSHING SOUND WHILE SHE DROVE IT 1 MILE AND BACK HOME.  TOOK IT TO THE DEALER AND THEY KEPT IT, BUT COULDN'T INITIALLY FIND THE LEAK.  THE VEHICLE HAD A COMPLAINT OF A WATER LEAK PRIOR, WITH NO DEALER ACTION.  AFTER TWO WEEKS OF LOOKING, THE DEALER SAID IT WAS A MISSING OR POORLY INSTALLED GROMMET ON THE FIRE WALL AROUND THE MAIN WIRING HARNESS, WHICH ALLOWED WATER TO FLOW INTO THE PASSENGER COMPARTMENT.  THEY ARE ATTEMPTING TO REPLACE THE ENTIRE CARPET AND PUTTING IN A NEW WIRING HARNESS, WHICH WOULD INDICATE A POTENTIAL FOR MOLD AND ELECTRICAL ISSUES DUE TO POOR GROMMET INSTALLATION ON THE FIREWALL.  IF THIS VEHICLE HAD NOT BEEN SITTING OUTSIDE, THE ISSUE WOULDN'T OF BEEN FOUND FOR A LONG TIME, CAUSING MOLD AND POTENTIAL ELECTRICAL FIRES IN THE PASSENGER COMPARTMENT.  HOPEFULLY, THIS WILL SAVE LIVES AND KEEP PEOPLE HEALTHY, IF THEY CHECK THEIR FIREWALL GROMMETS FOR POOR INSTALLATION.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11337424,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2020","dateComplaintFiled":"07/04/2020","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"WE PURCHASED A NEW VEHICLE AND WITHIN 400 MILES THE BATTERY WAS COMPLETELY DEAD. NO LIGHTS WERE LEFT ON OR NOR WAS THERE ANY EXTERNAL DRAIN ON THE BATTERY. THE VEHICLE WAS STATIONARY AND PARKED IN OUR GARAGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11330310,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2020","dateComplaintFiled":"06/23/2020","vin":"4S4WMAMDXL3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED. THE CONTACT STATED THAT CRACK GREW FROM A PIN HEAD SIZED CRACK TO APPROXIMATELY 24 INCHES WITHIN 72 HOURS; FROM THE LOWER SIDE OF THE DRIVER'S SIDE OF THE WINDSHIELD TO THE PASSENGER'S SIDE OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO BOB MOORE AUTO GROUP LOCATED AT 13000 BROADWAY EXT, OKLAHOMA CITY, OK 73114, (888) 667-8741 AND THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,400.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11330140,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2020","dateComplaintFiled":"06/22/2020","vin":"4S4WMABD9L3","components":"VISIBILITY","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (1100 S EUCLID ST, FULLERTON, CA 92832), AND THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE WINDSHIELD WAS CRACKED BY A ROCK AND WAS TO CONTACT THE INSURANCE COMPANY FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,340.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11328937,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2020","dateComplaintFiled":"06/15/2020","vin":"4S4WMAFD6L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY HAS GONE DEAD TWICE AND HAD TO BE JUMPED.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11328149,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2020","dateComplaintFiled":"06/10/2020","vin":"4S4WMAPD6L3","components":"POWER TRAIN","summary":"FYI: REPORT IS BEING SUBMITTED BY CO-OWNER IN NC. REPORTED INCIDENT OCCURRED IN FLORIDA.     AT AROUND 20,000 MILES THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND THE VEHICLE BEGAN HAVING ACCELERATION ISSUES. AT THE END OF THE COMMUTE TO WORK, APPROX 55 MILES, THE TRANSMISSION STOPPED RESPONDING TO THE ACCELERATOR AND NO GEAR WOULD ENGAGE. DRIVER WAS ABLE TO COAST THE REMAINING 500 METERS TO WORK. CAR WAS TOWED TO SUBARU AND AFTER TROUBLESHOOTING THE COMPUTER SYSTEM WITH SUBARU OF AMERICA THE TECHNICIANS AND SUBARU OF AMERICA DECIDED IT WAS A TRANSMISSION ISSUE. TRANSMISSION WAS REPLACED WITH A NEW TRANSMISSION FREE OF CHARGE UNDER WARRANTY. VEHICLE IS CURRENTLY BEING REPAIRED AT TIME OF REPORT. TIME MAY TELL IF THIS IS A MORE WIDESPREAD ISSUE OR SIMPLY A RANDOM OCCURRENCE.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11327737,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2020","dateComplaintFiled":"06/08/2020","vin":"4S4WMACD8L3","components":"VISIBILITY/WIPER","summary":"VEHICLE WAS STATIONARY ON PRIVATE DRIVEWAY. WENT TO VEHICLE TO RETRIEVE PERSONAL ITEM AND THEN NOTICED A LARGE CRACK ORIGINATING ON THE LOWER RIGHT HAND SIDE OF THE FRONT WINDSHIELD. UNKNOWN WHAT CAUSED THE INCIDENT. CRACK WAS NOT APPARENT EARLIER IN THE DAY.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11326560,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2020","dateComplaintFiled":"05/29/2020","vin":"4S4WMARD2L3","components":"VISIBILITY/WIPER","summary":"THIS IS A NEW CAR IN COLORADO.  AT 146 MILES, MY WINDSHIELD SPONTANEOUSLY  CRACKED. I HEARD A LOUD SOUND AND WITHIN MINUTES, MY WINDSHIELD HAD A LONG CRACK.    AT THE TIME THIS HAPPENED, I WAS DRIVING 65 MPH ON HIGHWAY NINE IN CO, A FEW MILES FROM HOME. THERE WERE NO CARS AHEAD OR BEHIND OF ME AT ALL!  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11325967,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/22/2020","dateComplaintFiled":"05/26/2020","vin":"4S4WMAPD2L3","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"A LARGE CRACK SUDDENLY APPEARED ON THE WINDSHIELD OF MY 2020 ASCENT, AND EXPANDED RAPIDLY OVER THE COURSE OF A FEW HOURS.  I PURCHASED THE VEHICLE NEW IN JANUARY 2020.  SUBARU WILL NOT COVER THE WINDSHIELD UNDER WARRANTY.  THE COST TO REPLACE THE WINDSHIELD AND RE-CALIBRATE THE EYESIGHT SENSORS IS OVER $1,000 THROUGH SAFELITE.  I'M CONCERNED THAT HAVING AN OUTSIDE COMPANY RE-CALIBRATE THE SENSORS WILL VOID THE WARRANTY, AND THE DEALERSHIP COULD NOT PROVIDE ANY CLARIFICATION.  MY DEALERSHIP CANNOT REPLACE THE WINDSHIELD (AS THEY'VE INDICATED THIS MUST BE DONE BY A THIRD PARTY), AND CANNOT RE-CALIBRATE THE SENSORS FOR OVER A WEEK.  THERE IS NO REASON FOR MY WINDSHIELD TO HAVE SUCH A LARGE CRACK, AS THERE ARE NO CHIPS VISIBLE AND I DO NOT  RECALL ANYTHING STRIKING MY WINDSHIELD RECENTLY. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11325057,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2020","dateComplaintFiled":"05/18/2020","vin":"4S4WMAPD6L3","components":"VISIBILITY","summary":"I GOT IN MY CAR AND TOOK THE SUN SHADE OUT OF MY WINDSHIELD AND FOUND A LARGE CRACK ACROSS IT. THE LAST TIME IT WAS DRIVEN (2 DAYS AGO) THERE WAS NO CRACK. THE CAR WAS PARKED IN MY DRIVEWAY.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11324809,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2020","dateComplaintFiled":"05/16/2020","vin":"4S4WMAMD0L3","components":"UNKNOWN OR OTHER,ENGINE","summary":"MY WIFE AND I PURCHASED A NEW 2020 SUBARU ASCENT IN JANUARY THIS YEAR.    FROM DAY ONE, THE VEHICLE HAS BEEN GENERATING AN EXCESSIVE AND POTENT FUEL SMELL IN THE ENGINE BAY THAT IS THEN PULLED INTO THE PASSENGER CABIN VIA THE HVAC SYSTEM WHILE RUNNING. THIS SMELL IS PREVALENT WHEN WALKING AROUND THE OUTSIDE OF THE VEHICLE WHILE IT IS RUNNING; IT IS ALSO NOTICEABLE AFTER PARKING (AND TURNING OFF) THE VEHICLE IN OUR GARAGE AS THE GARAGE FILLS WITH A RAW FUEL SMELL THAT TAKES SEVERAL HOURS TO DISSIPATE.    WE ARE ABLE TO REPLICATE THIS ISSUE EVERY TIME WE DRIVE THE VEHICLE FOR MORE THAN 10 MINUTES IN ALL TYPES OF DRIVING CONDITIONS AND TRIP DURATIONS. OUTSIDE TEMPERATURE DOES NOT SEEM TO BE A FACTOR.    THE VEHICLE HAS BEEN TAKEN INTO THE DEALERSHIP THREE TIMES SINCE PURCHASE. ON THE SECOND VISIT, THE DEALERSHIP TECH VERBALLY CONFIRMED THE FUEL SMELL UPON CHECK-IN AND OPTED TO RUN FULL DIAGNOSTICS ON THE CAR, EVEN TESTING THE FUEL PUMP/SYSTEM, BUT COULD NOT IDENTIFY THE SOURCE OF THE SMELL. THIS WAS EVENTUALLY ELEVATED INTO A SERVICE REQUEST INCIDENT/TICKET WITH SUBARU OF AMERICA.    TWO SUBARU FIELD ENGINEERS VISITED THE VEHICLE, THE FIRST STATED THEY COULD NOT REPLICATE THE PROBLEM, BUT THE SECOND COULD REPLICATE THE PROBLEM BUT CLAIMED IT WAS A RUNNING ENGINE/BURNING PLASTIC SMELL AND WAS CONSIDERED NORMAL OPERATION. THE ENGINEER'S PROPOSED REMEDY WAS TO USE THE \"RECIRCULATE AIR\" BUTTON TO PREVENT OUTSIDE SMELLS FROM BEING DRAWN INTO THE CAR.    > I AM CONFIDENT THIS IS A FUEL SMELL, NOT A TYPICAL HEATED ENGINE SMELL AS SUBARU CLAIMS.    > WHEN DRAWN INTO THE VEHICLE, THE FUEL SMELL CAUSES LIGHTHEADEDNESS AND HEADACHES.    > USING THE RECIRCULATE AIR BUTTON IS NOT A SOLUTION, IT IS A MITIGATION TACTIC, ESPECIALLY WHEN THAT SMELL IS CONTINUALLY GENERATED BY THE RUNNING VEHICLE.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11324471,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2020","dateComplaintFiled":"05/13/2020","vin":"4S4WMARD5L3","components":"ELECTRICAL SYSTEM","summary":"BATTERY HAS DIED THREE TIMES SINCE OWNING. DIED IN GARAGE OVER NIGHT 3 ON SEPARATE TIME AND NO I DID NOT LEAVE THE DOORS OPEN OR LIGHTS ON. I HAD TO JUMP THE CAR THE FIRST TIME. THE SECOND TIME IT WAS A WEEK LATER AND DID THE SAME. I HAD TO PURCHASE A LITHIUM BATTERY JUMP STARTER BECAUSE I DIDN'T HAVE ACCESS TO ANOTHER CAR AND TO GIVE ME PEACE OF MIND. THE THIRD TIME WAS A FEW DAYS LATER WHEN I WAS UNLOADING THE CAR , TOOK GROCERIES INTO THE HOUSE AND CAME BACK TO PULL CAR INTO GARAGE AND IT WAS DEAD. I WENT TO THE DEALERSHIP AND THEY GAVE ME A RUN AROUND STATING I HAD LEFT THE EITHER A DOOR OPEN OR LIGHTS ON.WHICH REALLY TICKED ME OFF. PURCHASED NEW 3/30/2020.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11324256,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2020","dateComplaintFiled":"05/12/2020","vin":"4S4WMARD2L3","components":"ELECTRICAL SYSTEM","summary":"WE RECEIVED OUR NEW VEHICLE ON 04/28/2020 - THE VEHICLE SAT FOR SEVERAL DAYS (5-7) WITHOUT BEING USED. ON 05/09/2020 THE BATTERY WAS DEAD AND THE VEHICLE HAD TO BE JUMPED TO START IT. BROUGHT THE CAR TO THE SERVICE DEPARTMENT, NO DEFECTS WERE FOUND IN THE BATTERY OR CHARGING SYSTEM.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11324157,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2020","dateComplaintFiled":"05/11/2020","vin":"4S4WMAPD6L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"IN FEB MY CAR BATTERY WAS DEAD IN MORNING AFTER SITTING IN GARAGE TURNED OFF AND NO DOORS OR LIGHTS ON.  I HAD IT JUMPED AND TOOK IT TO THE DEALER AND THEY TESTED BATTERY AND IT WAS FINE.  THE SECOND TIME IT HAPPENED A WEEK LATER SAME SCENARIO I TOOK IT IN AND THEY TESTED BATTERY AND SAID IT WAS BAD BATTERY.  SO THE DEALER REPLACED IT AND IT AND IT WAS FINE.  THE THIRD TIME NOW TODAY IT HAS HAPPENED AGAIN EXCEPT THIS TIME MY CAR WAS BEEPING AT ME LIKE IF THE UNLOCK KEY FOB BUTTON HAD BEEN HIT BUT DOING IT EVERY FEW SECONDS.  SO I WENT AND FOUND BOTH KEY FOBS AND THEY WEREN'T BEING DEPRESSED SO I TRIED TO UNLOCK DOOR MYSELF WITH KEY FOB AND NOTHING HAPPENED AND RED LIGHT ON FOB BLINKED EVERY TIME I TOUCHED IT BUT I WOULDN'T HEAR ANYTHING HAPPENING WITH CAR SO I TRIED TO CLICK TAILGATE BUTTON AND NOTHING HAPPENED.  SO I THEN WENT TO TURN THE CAR ON AND REALIZED THE BATTERY WAS DEAD AGAIN.  SO WE JUMPED IT AND LET IT RUN FOR TWENTY MINUTES AND DEALER WANTS US TO TAKE IT BACK BUT THEY ARE SAYING THEY HAVEN'T HEARD IF THIS ISSUE WHEN I SEARCH ONLINE IT SEEMS LIKE THIS IS A KNOWN ISSUE.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11323106,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2020","dateComplaintFiled":"05/03/2020","vin":"4S4WMAPD8L3","components":"FUEL/PROPULSION SYSTEM","summary":"RAW FUEL SMELL COMING THROUGH VENTS WHEN OUTSIDE AIR IS BEING USED.  MORE OFTEN THIS OCCURS WHEN ENGINE IS WARM AND HAS BEEN RESTARTED (I.E. SHORT TRIP).  CAN EXPERIENCE THE SMELL WHEN THE CAR IS STATIONARY OR IN MOTION.  SMELL IS ENOUGH TO CAUSE HEADACHE.  DEALER COULDN'T REPLICATE BUT THIS HAPPENED AS SOON AS I PICKED UP THE CAR FROM THE DEALER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11322328,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2020","dateComplaintFiled":"04/27/2020","vin":"4S4WMALD6L3","components":"UNKNOWN OR OTHER","summary":"DRIVER'S SIDE MIRROR VIBRATES ON FREEWAY, CAUSING BLURRED VISIBILITY OF VEHICLES AND TRAFFIC.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11322246,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2020","dateComplaintFiled":"04/26/2020","vin":"4S4WMAFD4L3","components":"VISIBILITY/WIPER","summary":"PURCHASED A 2020 SUBARU ASCENT TODAY. ON THE WAY HOME ON THE FREEWAY MY WIFE NOTICED THE WINDSHIELD HAD A CRACK IN IT THAT WAS NOT PRESENT AT DEALERSHIP. UPON FURTHER INSPECTION WHEN ARRIVING HOME, THERE IS A PITTED AREA INSIDE OF THE WINDSHIELD ON THE DRIVERS SIDE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11322325,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2020","dateComplaintFiled":"04/26/2020","vin":"4S4WMARD4L3","components":"ELECTRICAL SYSTEM","summary":"MY CAR FAILED TO START AFTER IT HAD BEEN SITTING IN MY GARAGE FOR 3 DAYS. HOOKED BATTERY UP TO A PORTABLE JUMPER WHICH READ BATTERY AMPS AT 6.7. BATTERY JUMPED WITHOUT ISSUE. TOOK CAR TO DEALER WHO KEPT THE CAR FOR 4+DAYS AND THE DEALER COULD NOT RECREATE THE PROBLEM. DEALER ADVISED ME TO LOCK MY CAR DOORS AS THAT COULD HELP TURN COMPUTERS OFF AND NOT DRAIN BATTERY. ANOTHER 2 MONTHS WENT BY AND MY BATTERY NEEDED TO BE JUMPED AT LEAST 4 MORE TIMES IF IT SAT AND WASN'T DRIVEN FOR MORE THEN 3 DAYS OR IF I FORGOT TO LOCK IT. FINALLY ON THE MORNING OF 4/20/20 I WENT OUT TO START THE CAR AND THE BATTERY WAS DEAD YET AGAIN. THE CAR HAD BEEN LOCKED BUT NOT DRIVEN FOR 3 DAYS. WHEN HOOKED UP TO THE PORTABLE CHARGER, THE AMPS READ 3.6. THE CHECK ENGINE LIGHT CAME ON AND THE EYE SIGHT SYSTEM WAS TURNED OFF PER INSTRUMENT PANEL. JUMPED CAR AND TOOK IT TO DEALERSHIP. DEALERSHIP KEPT CAR FOR 4+ DAYS AND INFORMED ME THAT THE BATTERY WAS REPLACED AS IT BAD. CURRENT MILEAGE ON CAR IS 6633.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11321426,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2020","dateComplaintFiled":"04/17/2020","vin":"4S4WMARD0L3","components":"VISIBILITY/WIPER","summary":"WINDSHIELD DEVELOPED LARGE CRACK SEEMINGLY OUT OF NOWHERE. NO NOTABLE INSTANCE OF A ROCK OR OTHER OBJECT STRIKING THE WINDOW WHILE IN MOTION.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11320281,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/04/2020","dateComplaintFiled":"04/06/2020","vin":"4S4WMALD6L3","components":"SUSPENSION","summary":"NEW 2020 SUBARU ASCENT LIMITED. HEARD CLUNKING OR WEIRD SOUND FROM FRONT SUSPENSION/STRUTS ON BUMPY ROAD OR POTHOLES.  *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11319814,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2020","dateComplaintFiled":"03/31/2020","vin":"4S4WMAPD5L3","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"DRIVING DOWN THE ROAD THE ENTIRE CAR STARTED VIBRATING AND FELT WOBBLY WHEN I GOT ABOVE 20MPH. PULLED OVER TO CHECK TIRES AND UNDER THE CAR, NO OBVIOUS ISSUES FOUND. TURNED OFF THEN BACK ON THE CAR, SAME ISSUE ABOVE 20MPH. THE CAR WAS STRUGGLING TO GET UP THE TOW RAMP AND SMELLED AN ACRID ODOR THAT BOTH I AND THE TOW TRUCK DRIVER NOTICED. MADE TERRIBLE SOUND WHEN SHIFTING FROM P THROUGH R TO D. THIS ALL HAPPENED ON PAVED ROADS GOING BACK HOME. THE CAR NOW HAS 150 MILES ON IT, BOUGHT IT 3 DAYS PRIOR NEW.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11318197,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/09/2020","dateComplaintFiled":"03/16/2020","vin":"4S4WMAPD9L3","components":"VISIBILITY/WIPER","summary":"WINDSHIELD SPONTANEOUSLY CRACKED FOR NO APPARENT REASON","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11318327,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2020","dateComplaintFiled":"03/16/2020","vin":"4S4WMAHD6L3","components":"POWER TRAIN,SERVICE BRAKES","summary":"JERKY ACCELERATION BETWEEN 35-50 MPH. CVT \"SWITCHING GEARS\" UP AND DOWN. NOTICED AT 600 MILES. THIS HAPPENS SPORADICALLY  , WHEN IT DOES HAPPEN THE JOLT SNAPS MY HEAD BACK.    BRAKES CONTINUE TO SQUEAL AFTER 600 MILES.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11318017,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2020","dateComplaintFiled":"03/14/2020","vin":"4S4WMAPD2L3","components":"UNKNOWN OR OTHER","summary":"PURCHASED 2-8-2020.  WINDSHIELD CRACKER FOR NO REASON 2-22-2020.  CRACK JUST APPEARED OUT OF NO WHERE.  DEALER DENIED SERVICE BECAUSE THEY SAID THEY FOUND ITTY BITTY (SMALLER THAN A PIN HEAD) MARK AT VERY EDGE OF WINDOW MOLDING.  BS - I WOULD HAVE KNOWN IF SOMETHING HAD HIT.  INSURANCE PAID FOR REPLACEMENT ON 2-27-2020.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11318032,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2020","dateComplaintFiled":"03/14/2020","vin":"4S4WMAPDXL3","components":"VISIBILITY/WIPER","summary":"MY WINDSHIELD CRACKED THR ENTIRE LENGTH OF WINDSHIELD.  UPON I SPECTION NEITHER MY HUSBAND NOR I COULD FIND A CHIP WHICH WOULD HAVE BEEN THE ROOT CAUSE OF THE CRACK.  I AM UNSURE WHEN I NOTICED THE CRACK, I BELIEVE IT WAS WHEN I GOT IN MY CAR TO GO TO WORK ONE MORNING.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11318062,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2020","dateComplaintFiled":"03/14/2020","vin":"4S4WMAPD9L3","components":"UNKNOWN OR OTHER","summary":"CRACK ON WINDSHIELD WHILE DRIVING ON NON PAVEMENT ROAD","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11317904,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2019","dateComplaintFiled":"03/13/2020","vin":"4S4WMARD8L3","components":"VISIBILITY/WIPER","summary":"FRONT WINDSHIELD SPONTANEOUSLY CRACKED WITHIN WEEKS OF NEW PURCHASE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11317949,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2020","dateComplaintFiled":"03/13/2020","vin":"4S4WMAPD9L3","components":"VISIBILITY/WIPER","summary":"MY WINDSHIELD CRACKED JUST 2 WEEKS AFTER PURCHASING THE CAR. IT HAS SINCE CRACKED TWO MORE TIMES. I WAS TRAVELING ON THE HIGHWAY ALL THREE TIMES. THE DATE BELOW IS AN APPROXIMATE DATE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11311203,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"02/24/2020","vin":"4S4WMAMD3L3","components":"VISIBILITY/WIPER","summary":"A LARGE CRACK IN THE WINDSHIELD HAS FORMED WITHOUT ANY REASON. THERE WERE NO MAJOR ROCKS OR ACCIDENTS. INSTEAD, IT CRACKED ON ITS OWN.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11310959,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/18/2020","dateComplaintFiled":"02/23/2020","vin":"4S4WMARD4L3","components":"VISIBILITY/WIPER","summary":"FRONT DRIVER SIDE WINDOW RANDOMLY CRACKED. VEHICLE WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70MPH ON THE INTERSTATE. NO OTHER CARS AROUND. THEN ALL OF A SUDDEN THE WINDOW CRACKS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11309903,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2020","dateComplaintFiled":"02/18/2020","vin":"4S4WMALD3L3","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL","summary":"VEHICLE EYESIGHT SAFETY SYSTEM (ADAPATIVE CRUISE CONTROL), LANE DEPARTURE AND ANTI COLLISION SYSTEMS DEACTIVATED WHILE DRIVING. VEHICLE BACKUP CAMERA FAILED WHILE IN REVERSE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11308370,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2020","dateComplaintFiled":"02/10/2020","vin":"4S4WMARD3L3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"PURCHASED NEW 30 DEC 2019. OWNED 5+ WEEKS NO ISSUES - DROVE 07 FEB 2020 NO DRIVE-ABILITY ISSUES OR WARNING LIGHTS, PARKED AS USUAL IN HEATED GARAGE AT HOME. WENT TO START 08 FEB 2020, WHEN START BUTTON PUSHED, NO STARTING BUT ALL THE VEHICLE LIGHTS (INTERIOR AND EXTERIOR) FLASHED BRIGHTLY AND RAPIDLY (3-4 TIMES A SECOND) FOR ABOUT 30 SECONDS THEN ALL ELECTRICAL INOPERATIVE (NO LIGHTS ANYWHERE, NO HORN, NO STARLINK ACTIVATION... SUBARU ROAD ASSISTANCE CALLED & THEY SUMMONED ANDERSON TOWING (A LOCAL TOWING COMPANY); WHEN JUMPER CABLE ATTACHED TO BATTERY IMMEDIATELY ALL LIGHTS CAME ON BRIGHTLY AND A LOUD ELECTRICAL ARCING NOISE OCCURRED AND IT STARTED. IF THIS TOTAL ELECTRICAL FAILURE HAD HAPPENED DURING VEHICLE OPERATION IT COULD HAVE RESULT IN CATASTROPHIC INJURY AND DAMAGE. TOOK VEHICLE TO LOCAL SUBARU DEALERSHIP 10 FEB 2020 WHO CHECKED BATTERY AND COMPUTER TROUBLE CODES AND FOUND NOTHING UNUSUAL. HOW IS THAT POSSIBLE? IT WAS A TOTAL ELECTRICAL FAILURE - JUMPING THE VEHICLE REMINDED ME OF PARAMEDICS SUCCESSFULLY APPLYING AED PADDLES TO DEFIBRILLATE A STOPPED HEART. THIS SITUATION IS SIMILAR TO OTHER COMPLAINTS NOTED FOR THIS VEHICLE. THIS IS A POTENTIALLY VERY DANGEROUS ISSUE AND NEEDS AN IMMEDIATE REMEDY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11307685,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2020","dateComplaintFiled":"02/07/2020","vin":"","components":"SEAT BELTS","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THE PASSENGER SIDE FRONT SEAT WAS UNABLE TO BE EXTEND FAR ENOUGH BACKWARDS FOR THE SEAT BELT TO BE USED. THE CONTACT STATED THAT DUE TO HIS HEIGHT AND WEIGHT A STANDARD SEAT BELT WAS NOT ADEQUATE TO SECURELY FASTENED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS PROVIDED. FAILURE MILEAGE UNKNOWN.  THE VIN WAS NOT AVAILABLE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11306572,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2020","dateComplaintFiled":"02/02/2020","vin":"4S4WMAFD4L3","components":"VISIBILITY/WIPER","summary":"THERE ARE SO MY SMALL PITS AND CHIPS IN MY WINDSHIELD. I HAVE LESS THAN 6000 MILES ON THE CAR, AND OWNED IF FOR LESS THAN 6 MONTHS. I NOTICED THE FIRST CHIP IN THE FIRST WEEK OF OWNERSHIP BUT THOUGHT IT WAS BAD LUCK. SINCE THEN I AM FACING WELL OVER A DOZEN, AND THEY ARE INCREDIBLY DISTRACTING. THERE IS NO WAY THIS IS NORMAL WEAR AND TEAR. I'VE NEVER HAD A ROCK HIT THE CAR. ITS JUST THE FINE GRANULES THAT COME WITH DRIVING. THIS IS HORRIBLE!","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11301164,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/17/2020","dateComplaintFiled":"01/22/2020","vin":"4S4WMAMD5L3","components":"FUEL/PROPULSION SYSTEM","summary":"UNINTENDED ACCELERATION - CAR WENT THROUGH AUTOMATIC CAR WAS WITH ENGINE RUNNING AND IN NEUTRAL. AFTER WASH WAS COMPLETED CAR WAS PLACED IN DRIVE AND I VERY LIGHTLY TOUCHED ACCELERATOR PEDAL. CAR LURCHED FORWARD AS THOUGH THE ACCELERATOR WAS FLOORED.  REMOVED FOOT FROM ACCELERATOR, ENGINE WAS CONTINUING TO RACE AS CAR CONTINUED TO PICK UP SPEED AND HEADED OUT ONTO BUSY HIGHWAY. THE EXIT FROM THE CAR WASH WAS  PERPENDICULAR TO THE HIGHWAY  QUICKLY I STEPPED AS FORCEFULLY AS POSSIBLE ON THE BRAKE PEDAL AND SUBSEQUENTLY BROUGHT CAR TO A STOP.  A VERY CLOSE CALL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11298070,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2020","dateComplaintFiled":"01/09/2020","vin":"4S4WMARD2L3","components":"ELECTRICAL SYSTEM","summary":"TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED AFTER DROPPING HER DAUGHTER OFF AT DAYCARE, THE CONTACT ENTERED THE VEHICLE, PUSHED THE PUSH TO START BUTTON, SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. WHILE THE ENGINE WAS STILL RUNNING, THE BATTERY TERMINALS WERE DISCONNECTED AND THE VEHICLE TURNED OFF. AFTER APPROXIMATELY ONE MINUTE, THE POSITIVE AND NEGATIVE BATTERY TERMINALS WERE RECONNECTED AND THE VEHICLE STARTED UP INDEPENDENTLY. ROADSIDE SERVICE WAS CONTACTED AND THE VEHICLE WAS SCHEDULED TO BE TOWED HYMAN BROS SUBARU,  11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900, TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11297348,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2019","dateComplaintFiled":"01/06/2020","vin":"4S4WMARD9L3","components":"VISIBILITY/WIPER","summary":"I PURCHASED MY ASCENT ON NOVEMBER 29, 2019.  BY DECEMBER 8, I HAD TWO CRACKS IN THE WINDSHIELD.  I LIVE IN A SMALL TOWN, AND WAS DRIVING LESS THAN 45MPH WHEN BOTH OF THESE CHIPS OCCURRED.  ONE WAS (ACCORDING TO SAFELITE) TOO SMALL TO REPAIR.   THE OTHER ONE WAS REPAIRED ON 12/10.  BY JANUARY 2, THE CRACK THAT WAS REPAIRED HAS REAPPEARED.  SAFELITE DOES NOT GUARANTEE THEIR WORK, AND NOW I WILL HAVE TO SPEND A FORTUNE AND USE MY DEDUCTIBLE TO REPLACE THE WINDSHIELD ON A BRAND NEW VEHICLE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11287547,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2019","dateComplaintFiled":"12/06/2019","vin":"4S4WMALD5L3","components":"UNKNOWN OR OTHER","summary":"I HAVE HAD MY 2020 SUBARU ASCENT FOR A MONTH AND ALREADY HAVE HAD TWO WINDSHIELD CRACKS DUE TO VERY SMALL PEBBLES.  THESE WINDSHIELDS CRACK TOO EASILY!","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11269800,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2019","dateComplaintFiled":"10/20/2019","vin":"4S4WMARD2L3","components":"ELECTRICAL SYSTEM","summary":"IN AM TAILGATE FOUND OPENED (BY ITSELF), BATTERY DEAD , 3 JUMP STARTS OVER 24HRS BATTERY STILL NOT RECHARGING AFTER 6 HRS CONTIN. OPERATION, NOW CARPLAY AND BLUTOOTH MICROPHONE NOT WORKING, MANY COMPLAINTS ONLINE RE THIS, NO MANUAL TAILGATE OPENING, AND NO WORKING  BATTERY SHUT OFF OF TAILGATE OR ITS LIGHT IN SOFTWARE","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11267561,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2019","dateComplaintFiled":"10/09/2019","vin":"4S4WMARD2L3","components":"ENGINE","summary":"ODOMETER: 1,289 MILES  VEHICLE WAS IN MOTION ON A CITY STREET, DROVE 3 MILES AWAY FROM HOME. BATTERY LIGHT CAME ON, VEHICLE STARTED TO OVERHEAT AND CHECK COOLANT INDICATOR CAME ON. OPENED HOOD TO SMOKE AND SERPENTINE BELT HAD SHREDDED. COOLANT WAS SPRAYED ALL OVER UNDER THE HOOD.   VEHICLE WAS TOWED TO DEALERSHIP WHO REPLACED SERPENTINE BELT  AND APPEARS BATTERY LIGHT AND OVERHEATING WAS CAUSED FROM BELT FAILURE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]},{"odiNumber":11257956,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2019","dateComplaintFiled":"09/25/2019","vin":"4S4WMARD5L3","components":"UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM","summary":"WE ARE ON OUR SECOND SUBARU ASCENT, FIRST ONE BOUGHT BACK FOR THE SAME ISSUE.  UPON STARTING THE CAR, THE CABIN WILL FILL WITH A STRONG SMELL OF RAW FUEL (NOT EXHAUST).  THE CAR WILL ALSO FILL WITH THE SMELL IF RUNNING WHILE PARKED, REMOTELY STARTED, ETC.  THE SMELL IS ALSO NOTICEABLE WHEN TURNING OFF THE CAR AND ON THE OUTSIDE OF IT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]}]}