{"count":294,"message":"Results returned successfully","results":[{"odiNumber":11746932,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"06/27/2026","vin":"5TDHZRBHXLS","components":"ELECTRICAL SYSTEM","summary":"While driving my navigation system/screen/radio screen goes completely black! Which is dangerous when I\u2019m using gps on the interstate! It does not come back on until I restart the car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746831,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2026","dateComplaintFiled":"06/26/2026","vin":"5TDGZRAH5LS","components":"POWER TRAIN","summary":"I am submitting this complaint regarding a sudden and unexpected transmission failure in my 2020 Toyota Highlander. The vehicle experienced a major transmission malfunction without any prior warning signs, dashboard warning lights, diagnostic messages, or noticeable drivability issues. The failure occurred suddenly when the vehicle would no longer shift into reverse. When placed in reverse gear, the vehicle does not move. Additionally, when placed in drive, the transmission slips significantly, resulting in a loss of power and unsafe operation. The vehicle is no longer reliable or safe to operate on public roadways. At no time prior to the failure were there any illuminated warning indicators, check engine lights, transmission warnings, abnormal noises, or other symptoms that would have alerted me to an impending transmission problem. The lack of warning created a hazardous situation, as the vehicle's ability to accelerate and maneuver could be compromised without notice. The vehicle has been diagnosed as requiring major transmission repairs or replacement, with estimated repair costs approaching $7,000. Given the severity of the failure, the absence of any warning to the driver, and the significant financial burden associated with the repair, I believe this issue may represent a safety-related defect that warrants investigation. I am concerned that other owners of 2020 Toyota Highlanders may experience similar sudden transmission failures that could result in a loss of vehicle control, inability to maneuver safely, or exposure to hazardous traffic conditions. I respectfully request that NHTSA review this matter and determine whether a broader investigation into transmission failures affecting 2020 Toyota Highlander vehicles is warranted.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746060,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2026","dateComplaintFiled":"06/23/2026","vin":"5TDDZRBH0LS","components":"POWER TRAIN","summary":"The transmission (the UA80) has been known to have several issues and my transmission has normal driving on it, has had its fluids replaced, and is now experiencing the same issue that others are experiencing.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745556,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2025","dateComplaintFiled":"06/22/2026","vin":"5TDFZRBH7LS","components":"UNKNOWN OR OTHER","summary":"Air conditioning has leaked after only 60,000 miles, costing me thousands in repairs. This is a recall on other models, but not this one. Mine and my baby\u2019s safety is put at risk by being forced to drive around in the heat of summer without air conditioning. There were no warning lights. It was verified by the dealer, and I have a video of the inspection.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11744162,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"06/15/2026","vin":"5TDYZRAH7LS","components":"POWER TRAIN","summary":"The 8 speed Toyota transmission is defective and my transmission started to whine very loudly. I was told that it could freeze/lock up on me at any time so I had a rebuilt transmission put in my car. I am told Toyota new about this defect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743479,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2026","dateComplaintFiled":"06/11/2026","vin":"5TDGZRBH1LS","components":"POWER TRAIN","summary":"My transmission failed in my 2020 Toyota Highlander after about 75,000 miles. This is a know issue technical service bulletin # T-SB-0008-21. The dealership acknowledged the known issue and instructed me to reach out to Toyota corporate for goodwill assistance which I did. They are reviewing my case but told me that they will not replace the transmission even thought its a know issue. It will be $10,000 dollars to repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742625,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2026","dateComplaintFiled":"06/08/2026","vin":"5TDDZRBH8LS","components":"POWER TRAIN","summary":"The transmission has been making a whining noise since about 75K miles. Had the transmission fluid changed at about 110K miles. Still makes whining noise and now has a rumble occasionally. We took it to the dealer and they said the transmission needs replaced. Over $8k in charges for the repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742680,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2026","dateComplaintFiled":"06/08/2026","vin":"5TDCZRAH3LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while driving to the dealer for a service appointment, the vehicle made an abnormally high-pitched sound. The vehicle was diagnosed with a UA80 transmission failure. No further information was available. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 71,233.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742207,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2026","dateComplaintFiled":"06/04/2026","vin":"5TDGZRBH9LS","components":"POWER TRAIN","summary":"My 2020 Hylander, which has under 50,000 miles, started to whine with any use of gas pedal/acceleration. None of the warning lights were triggered. My mechanic informed me today it needs a new transmission, and for safety reasons, the car shouldn\u2019t be driven. I\u2019ve been reading how there are known problems with Toyota\u2019s transmissions for my age car\u2014this is negligence on their part\u2014these cars should be recalled and fixed by Toyota.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742080,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/31/2026","dateComplaintFiled":"06/04/2026","vin":"","components":"SEAT BELTS","summary":"The contact owns a 2020 Toyota Highlander. the contact stated that while driving, the back driver side , the minor child occupant expressed an issue with the seatbelt which began to tighten, The vehicle was stopped to assist the minor child occupant, the seatbelt became tighter and the contact had to go into a store to get scissors to free the minor occupant from the seatbelt. The minor occupant sustained light abrasions from the seatbelt rubbing but no medical treatment was sought. The vehicle was taken to the dealer; however, the vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11740733,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2026","dateComplaintFiled":"05/28/2026","vin":"5TDYZRAH7LS","components":"POWER TRAIN","summary":"I took my car in for service and I noticed my car is making a loud whining noise. I asked the mechanic about it and he said my transmission is going out. I found on the web several people complaining about the 8-speed Toyota transmission and how it will stop working shortly. The complaints are numerous and it listed all the of the technical bulletins that Toyota issued and they knew about the problem years ago. I am taking my car to shop to have it fixed or replace. Based upon all my research, I am concerned that the car will stop working and leave me in an unsafe situation. I am not happy that Toyota is selling such a defective product.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11739685,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"05/23/2026","vin":"5TDHZRBH0LS","components":"UNKNOWN OR OTHER","summary":"Premature transmission failure due to factory defect. All maintenance was done on time and at dealership.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11739243,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2026","dateComplaintFiled":"05/21/2026","vin":"5TDGZRBH5LS","components":"POWER TRAIN","summary":"The vehicle recently began making a whining noise when the gas pedal is pressed that is consistent with premature failure of the transmission. I took it to my local dealership and they recommended replacing the transmission and limiting usage of the vehicle to short trips until that is done because the transmission could fail while driving which would result in loss of power to the wheels which could lead to an accident.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11738669,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2026","dateComplaintFiled":"05/18/2026","vin":"5TDFZRBH4LS","components":"POWER TRAIN","summary":"Transmission failing/confirmed by dealer at 70k. No slipping, no warning messages, just whining prompted me to have it inspected. There are multiple lawsuits regarding these UA80 transmissions and Toyota is refusing to fix or acknowledge the manufacturing flaw.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737887,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"05/14/2026","vin":"5TDZZRAH1LS","components":"POWER TRAIN","summary":"This Toyota Highlander make whining sound when I try to speedup, even a little bit. I had a transmission shop checked, and I was informed there is metal pieces in transmission fluid. I am concerned it will break one day on highway while driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737274,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/10/2025","dateComplaintFiled":"05/12/2026","vin":"5TDHARAH3LS","components":"SERVICE BRAKES","summary":"My 2020 Toyota Highlander hybrid sometimes has a brake slipping or surging sensation when I apply my brakes while stopping. It happens periodically and not every time. I have not taken it to a Toyota service station for this specific reason but I mentioned it while in for a recent oil change. They checked for a recall but didn't find any. I have somewhat gotten accustomed to the issue and have been able to adjust. As I have stated, it doesn't happen every time I apply my brakes. My concern is if I allow someone else to borrow my car or even sell to a new owner. I believe I am the second owner.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737362,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2026","dateComplaintFiled":"05/12/2026","vin":"5TDDZRBH4LS","components":"POWER TRAIN","summary":"The transmission failed. It is available for inspection. Should the transmission have completely failed on the road, it could have lead to an accident. Per the dealership diagnostic: replace transmission and torque converter assembly with applicable seals due to internal transmission failure. It has not been inspected by anyone else. No warning lights. This is a widespread problem in 2017-2020 Toyota Highlanders. Failure frequently happens right after the expiration of the manufacturer warranty and Toyota refuses to pay for it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737031,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2026","dateComplaintFiled":"05/11/2026","vin":"5TDGZRBH4LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at 35 MPH, depressing the accelerator pedal the vehicle to respond as intended and the contact could smell smoke while stopped. A dealer was contacted. The vehicle was taken to a dealer to where the diagnosed the transmission needed to be replaced. The vehicle was repaired, as the shift selector switch was replaced. The manufacturer was notified on the failure and offered to cut five thousand dollars off the cost of repair. The vehicle was not repaired. The approximate failure mileage was 41,800.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735905,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2026","dateComplaintFiled":"05/05/2026","vin":"5TDGZRBH2LS","components":"POWER TRAIN","summary":"Vehicle jerked and then a metal grinding sound. Vehicle would then not even roll in neutral on an incline. Had to be towed to dealer. Transmission has a crack in the case. Need a whole new transmission. I was left on the road. No warning whatsoever.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735103,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2026","dateComplaintFiled":"05/01/2026","vin":"5TDHZRBH4LS","components":"POWER TRAIN","summary":"The transmission failed after 56,000 miles. Based on the research this UA80 transmission has a lot of problems and Toyota has issued TBS and even extended warranty for the previous year models in the past. The transmission failed right after the time allowance for the 5 years 60,000 mile powertrain warranty, but within the mileage.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734587,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/12/2026","dateComplaintFiled":"04/29/2026","vin":"5TDDBRCH2LS","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"The Pre-Collision System with Pedestrian Detection is a good thing, but there's a problem. It stops the car too abruptly on the highway, leading to rear-end collisions. When you release the brake pedal, the car remains stationary. To get it moving, you need to press the accelerator pedal. There have been four instances of the Pre-Collision System with Pedestrian Detection being activated in the last 12 months. Two of them ended in rear-end collisions. In the other two cases, there were no cars behind.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734003,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2026","dateComplaintFiled":"04/27/2026","vin":"5TDDZRBH9LS","components":"POWER TRAIN","summary":"Transmission developed a \"whine\" just before 87,000 miles resulting in the transmission and torque converter needing to be replaced as the transmission was failing.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734052,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2026","dateComplaintFiled":"04/27/2026","vin":"5TDDZRBH8LS","components":"POWER TRAIN","summary":"I have a 2020 Toyota Highlander Limited, at 140k my car began whining with acceleration, I took it to the dealership and a new transmission and was quoted 9,790 alone for a new transmission. I have had Toyotas since I began driving, I have never put more than breaks and battery\u2019s in them. It seems this transmission has been a constant problem and failing early in life. I am not sure how there is not a recall for as many reports that there is.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733056,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/17/2026","dateComplaintFiled":"04/22/2026","vin":"5TDHARAHXLS","components":"AIR BAGS","summary":"The contact owns a 2022 Toyota Corolla. The contact stated that while driving at an undisclosed speed, a passing vehicle suddenly attempted to merge lanes and struck the vehicle on the passenger side door at approximately 45 MPH. No warning lights were illuminated. The contact stated that the air bags did not deploy. The contact stated that she sustained pain in her right chest, head, and left arm, and medical attention was sought. A police report was filed. The vehicle was towed to a local tow lot, where it remained for further investigation. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,083.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733132,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2026","dateComplaintFiled":"04/22/2026","vin":"5TDHZRBH3LS","components":"UNKNOWN OR OTHER","summary":"I was driving on a busy road going 50 mph and my sunroof exploded. Nothing hit my vehicle and It wasn\u2019t a hot or cold day. No one was injured because my sunroof cover was luckily closed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11732069,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2025","dateComplaintFiled":"04/18/2026","vin":"5TDHZRBH1LS","components":"POWER TRAIN","summary":"At approximately 75,000 miles the vehicle had a whining noise coming from the engine area. Took it to the dealer and they tested it, listened to it and determined that the transmission needed replaced. They confirmed the t-case oil is in good condition and level. No maintenance issues or concerns. Just that the transmission had gone bad. Toyota wants $8,000 to replace a transmission with low miles for a 2020 vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731638,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2024","dateComplaintFiled":"04/16/2026","vin":"5TDFZRBH4LS","components":"POWER TRAIN","summary":"UA80 8 Speed transmission on 3.5V6 AWD transmission whine with transmission failure","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11728866,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2025","dateComplaintFiled":"04/02/2026","vin":"5TDGZRBH1LS","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"The vehicle is a 2020 Toyota Highlander experiencing a transmission system malfunction, specifically involving the automatic transmission and/or torque converter. Component/System Failure: The transmission produces a noticeable whining noise during acceleration and exhibits abnormal shifting behavior, including hesitation and delayed response when pressing the gas pedal. The issue appears to originate from the internal transmission components. The vehicle is available for inspection upon request. Safety Risk: This condition creates a serious safety concern, as the hesitation and delayed acceleration can impair the driver\u2019s ability to safely merge into traffic, cross intersections, or respond to changing road conditions. The unpredictable response increases the risk of a collision, especially in high-speed or congested traffic environments. Reproducibility / Confirmation: The issue is consistently reproducible and occurs whenever the vehicle is accelerated. The problem has not yet been fully resolved and is in the process of being addressed with a dealership/service center. Inspections: The vehicle is scheduled to be inspected by a Toyota dealership. At this time, it has not yet been inspected by the manufacturer, police, or insurance representatives. Warning Signs / Symptoms: There were no warning lights or dashboard messages prior to or during the issue. The first symptom noticed was the whining noise during acceleration, followed by abnormal shifting behavior and hesitation. These symptoms have progressively become more noticeable over time. This issue appears consistent with reported transmission problems in similar model vehicles, raising concern that this may be a broader defect affecting vehicle safety. I took my vehicle to 3 different mechanics and they told me that my vehicle is not safe to drive long term without a total transmission replacement. Thank you!","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724730,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2026","dateComplaintFiled":"03/16/2026","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"My 2020 Toyota Highlander experiences transmission jerking and hesitation during low speed acceleration. The issue was first reported to the dealership while under warranty but was not diagnosed. The vehicle now requires transmission replacement 7k miles over the warranty despite the issue being reported during the warranty. Toyota has refused a repair under warranty and has violated their terms of powertrain warranty. This 8 speed transmission commonly has issue during production years 2017-2022 and toyota has admitted to a production defect. Despite that they have refused a goodwill repair or a warranty repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724257,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2024","dateComplaintFiled":"03/14/2026","vin":"5TDGZRBH1LS","components":"POWER TRAIN","summary":"Vehicle produces a noticeable whining noise under acceleration. Shifting is completely normal and no other drivability issues are present. Issue matches the pattern described in TSB T-SB-0008-21 (UA80E/UA80F front carrier assembly pinion shaft bearing failure). Multiple owners report dealers are diagnosing this as requiring full transmission replacement at 8,000\u201312,000, with no partial repair or recall offered despite Toyota\u2019s prior knowledge of this defect in earlier model years (ZJC Warranty Enhancement Program for 2017\u20132018). Requesting NHTSA investigation","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724164,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2026","dateComplaintFiled":"03/13/2026","vin":"5tddzrbh6ls","components":"POWER TRAIN","summary":"1. The vehicle\u2019s transmission appears to be failing. I was driving my 2020 Toyota Highlander on the freeway at about 75 mph with my family in the vehicle when the car suddenly lost power and would not accelerate properly even though the engine was still running. Because of the sudden loss of power, I had to carefully move the vehicle to the shoulder of the freeway. At the time I did not realize it may have been related to the transmission. 2.Recently I brought the vehicle to an authorized Toyota dealership for a routine oil change and because I had started hearing a whining noise when accelerating, especially above about 30 mph. After inspecting the vehicle, the dealership informed me that the transmission needs to be replaced and provided a repair estimate of approximately 9,800. The vehicle currently has around 72,000 miles and the transmission is available for inspection upon request. 3.The sudden loss of power on the freeway created a dangerous situation because traffic around us was moving at highway speeds. My family was in the vehicle and I had to maneuver the car to the shoulder while vehicles were passing at high speed, which could have resulted in a serious accident. 4.The issue has been confirmed by the authorized Toyota dealership service department. When the incident occurred and we were stopped on the shoulder of the freeway, we contacted the highway patrol because we were concerned about our safety while stopped on the highway. 5.No warning lights or messages appeared on the dashboard prior to the loss of power. The only symptom noticed before bringing the vehicle in for service was a whining noise during acceleration.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11721186,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2026","dateComplaintFiled":"02/28/2026","vin":"5TDHZRBH9LS","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"Vehicle: 2020 Toyota Highlander XLE Purchased: August 2020 Owner: Original owner Transmission: UA80F Dealer quote for \u201cTransmission assembly remove and replace: $8,666.22 +tax The vehicle is experiencing delayed acceleration (lagging power) and a loud whirring noise from the transmission when the accelerator pedal is pressed. The whirring noise immediately stops when the accelerator pedal is released. The Toyota Highlander had just exceeded the 60,000 mile/5 year powertrain warranty. Vehicle has 68,079 miles and is 5 1/2 years old. The delayed acceleration creates a serious safety hazard, particularly when starting from a complete stop while attempting to make a turn into traffic. On multiple occasions, the vehicle failed to respond promptly when the accelerator was pressed, placing the vehicle at risk of being struck by oncoming traffic. On February 17, 2026, Oakbrook Toyota diagnosed the vehicle with a failed/bad transmission after charging a $200 diagnostic fee to investigate the whirring noise and power delay. This failure occurred on a vehicle that has been properly maintained and has not been modified. Upon searching the Internet, there are many, many complaints regarding the UA80 transmissions failing between 60,000 and 70,000 miles. There are also multiple lawsuits filed for failed transmissions.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11720132,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"02/24/2026","vin":"5TDHZRBH6LS","components":"POWER TRAIN","summary":"My 2020 Toyota Highlander, with 83k miles, started making a whining noise when accelerating. I took the vehicle to a local auto shop and they advised there was a transmission issue. There were never any warning signs of issue. I then took the vehicle to Antwerpen Toyota in Clarksville, MD (where the vehicle was purchased) and paid $185 for a diagnostic appointment. On February 20, 2026, The dealership provided a written estimate for \u201cReplace automatic transmission assy\u201d with a total cost of $9,403.77. I am very concerned for the safety of myself and others continuing to drive the vehicle without proper repair. The vehicle is otherwise in great condition and I keep up with all regular maintenance.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11719509,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"02/20/2026","vin":"5TDFZRBH5LS","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"At approximately 120,000 miles, the vehicle began exhibiting a pronounced shudder or vibration between 40\u201350 mph under light acceleration or steady cruising. The condition progressed to delayed shifting and intermittent loss of acceleration response. The most concerning issue is hesitation and reduced acceleration when attempting to merge into traffic or increase speed. On multiple occasions, the vehicle failed to respond promptly to throttle input, creating a potential safety hazard due to loss of propulsion. The vehicle was evaluated at two authorized Toyota dealerships. Both indicated that the condition is consistent with torque converter or transmission failure. Full transmission replacement was recommended at an estimated cost of approximately $9,000. No whining or grinding noises are present; symptoms primarily involve shuddering and hesitation. The vehicle has not been driven since October 21, 2025, due to safety concerns and to prevent further damage. The vehicle has been regularly maintained at Toyota dealerships and has not been used for towing. This complaint concerns loss of acceleration, transmission shudder, and potential premature failure of the 8-speed automatic transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11714768,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"02/01/2026","vin":"5tddzrbh4ls","components":"AIR BAGS","summary":"Taken vehicle at least 6 times to dealer (Corwin Toyota), to enquire about the 23v-865 recall, and each time have been told the repair is not available. Most recently asked December 2025.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11714593,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2026","dateComplaintFiled":"01/30/2026","vin":"5TDBZRBHXLS","components":"POWER TRAIN","summary":"THE TRANSMISSION FAILED SUDDENLY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11711802,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/24/2025","dateComplaintFiled":"01/19/2026","vin":"5TDFZRBH2LS","components":"UNKNOWN OR OTHER","summary":"Premature transmission failure. Vehicle had less than 100K miles. Took the vehicle in for an oil change before a long trip. Mentioned a \"whine\" during acceleration. Told us that the entire transmission would need to be replaced immediately at a cost of over $10,000. Made an appeal to Toyota to help with the cost of replacement and we were denied.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11711916,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2026","dateComplaintFiled":"01/19/2026","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"Our 2020 Highlander with 45,000 miles started making a whining noise when accelerating. After the Toyota garage looked at it we were told that we needed a full transmission replacement. No warning lights came on alerting of us of problem. We were also told by the service depart that they are not surprised there hasn\u2019t been a recall due to how many transmissions they have replaced on these vehicles and especially this type of transmission. Upon researching this particular issue, It is a wide known issue with class action lawsuits. New transmissions are also only carrying a 1 year warranty. That is hardly a warranty on a costly repair. It will cost us out of pocket $8,000 for a vehicle that is meticulously maintained and with only 44,000 miles. These vehicles are still being sold putting myself, my family and many more Americans as risk.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11711712,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2024","dateComplaintFiled":"01/18/2026","vin":"5TDBZRBH8LS","components":"POWER TRAIN","summary":"I have experienced ongoing transmission problems, including but not limited to rough shifting, delayed acceleration, jerking while driving, and abnormal noises. These issues have significantly affected the safety, reliability, and drivability of my vehicle. This transmission failure significantly undermines Toyota\u2019s long-standing reputation for reliability and has substantially reduced the value of my vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11711392,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2026","dateComplaintFiled":"01/16/2026","vin":"5TDFZRBHXLS","components":"BACK OVER PREVENTION","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while reversing, the rear-view camera screen displayed a black screen. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact referenced an unknown recall with a similar failure; however, the VIN was not associated. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 153,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11710814,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"01/13/2026","vin":"5TDBZRBH1LS","components":"POWER TRAIN","summary":"Whine noise when you accelerate coming from the automatic transmission. Car is hesitant in shifting gears when needing to accelerate causing safety issues/concerns while driving due to the inconsistency. Toyota dealer as inspected the vehicle and recommended a transmission replacement. Dealer has filed a claim with Toyota to see if it will be covered or not. Total price of repair quoted from dealer was $8700.00. I am also being told there is a back order on parts related to the repair of the vehicle and that the amount of vehicles with this issue are increasing in numbers each day. I purchased this vehicle new in 2020 and have been the sole owner.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11710248,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2026","dateComplaintFiled":"01/11/2026","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"Transmission is presenting a high-pitched whining noise.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709295,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2026","dateComplaintFiled":"01/07/2026","vin":"5TDGZRBH0LS","components":"UNKNOWN OR OTHER","summary":"The sunroof suddenly exploded while stopped at a stoplight. Luckily I had the interior slide shut otherwise we would have been covered in glass.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708693,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2025","dateComplaintFiled":"01/04/2026","vin":"5TDHBRCH5LS","components":"UNKNOWN OR OTHER","summary":"While driving on the highway, our sunroof spontaneously exploded. We heard what sounded like a gunshot and found a giant hole in our sunroof glass.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708000,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2025","dateComplaintFiled":"12/31/2025","vin":"5TDGZRBH5LS","components":"POWER TRAIN","summary":"The contact's wife owns a 2020 Toyota Highlander. The contact stated that soon after purchasing a new set of tires, the vehicle made an abnormal rattling sound upon acceleration. The vehicle was taken to a dealer for an oil change and tire rotation, and the contact was informed that no defect was found on the vehicle. As the failure persisted, the vehicle was taken back to the shop, where the tires were purchased. The contact was informed that there was no defect in the tires, and the failure might be related to the differentials of the vehicle. The vehicle was taken back to the dealer, where it was diagnosed with transmission failure. The manufacturer was then notified of the failure, and the contact was offered partial financial assistance towards the purchase of a new engine. The vehicle was not repaired. The failure mileage was approximately 55,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708018,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2025","dateComplaintFiled":"12/31/2025","vin":"5tddbrch1ls","components":"SERVICE BRAKES","summary":"My 2020 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first. My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty. Toyota Highlander Hybrid model years 2020-2022 are affected. The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered. This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill. The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty. Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin. This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram. T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11707470,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"12/29/2025","vin":"5TDGZRAH8LS","components":"POWER TRAIN","summary":"My 2020 Highlander developed a whining or grinding noise consistent with the Technical Service Bulletin. I took it to a Toyota Dealership for diagnostic and they confirmed the whining and hissing sound. They said it would cost $9,000 to repair. I called Toyota to request a goodwill repair and they denied me. Toyota case number: 251229000423. The car does not feel safe to drive. We worry that at any moment the car could break down with our children inside. The problem was reproduced at a dealer and inspected. There were no warning lamps or messages, just the obvious sound coming from the transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11707237,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"12/27/2025","vin":"5TDHZRBH7LS","components":"POWER TRAIN","summary":"Shortly after the powertrain warranty expired, the automatic transmission in my 2020 Toyota Highlander began producing a loud whining/howling noise during normal driving. The noise appears to come from the transmission area and increases with vehicle speed. The issue was not present during the warranty period and began unexpectedly soon after expiration. The abnormal noise raises concerns about internal transmission failure and potential loss of drivability. This condition could pose a safety risk if the transmission were to fail while driving, especially at highway speeds or when merging into traffic. No warning lights or messages were displayed prior to or during the issue. The vehicle was inspected by a Toyota dealer, and the problem was confirmed to be related to the transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11706447,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"12/22/2025","vin":"5TDYZRAH3LS","components":"POWER TRAIN","summary":"Transmission stutters. Only has 32000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11706060,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"12/19/2025","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"Transmission whines in low gear.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11706127,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"12/19/2025","vin":"5TDHZRBH5LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer; however, the contact was informed that the recall could not be performed due to a damaged bumper clip. In addition, the contact stated that the vehicle was taken to the dealer several times, however the recall repair was not performed. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied performing the recall repair.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11704988,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2025","dateComplaintFiled":"12/14/2025","vin":"5tdgzrah1ls","components":"ELECTRICAL SYSTEM,STRUCTURE,SEATS","summary":"The rear hatch door will not close or open and just sit there.And dings, you have to manually close it and open it most times and it never fully sucks up and latches fully and it doesnt notify you on the hood display of the car , so when we were driving down the road, we heard loud hissing and road noise coming from the rear and come to find out the rear hatch had never fully closed or latched itself fully.And it hangs up constantly.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11704823,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2025","dateComplaintFiled":"12/13/2025","vin":"5TDBZRBH8LS","components":"UNKNOWN OR OTHER","summary":"Lift gate does not close and it just beeps. Needs to be closed manually. Toyota has known this issue for a long time but failed to address. Repairs are costly and reduces my cars value","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11703925,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2025","dateComplaintFiled":"12/09/2025","vin":"5TDGZRAH8LS","components":"POWER TRAIN","summary":"Transmission failure. Noticed whining when driving, took to local Toyota dealership and they diagnosed transmission failure. They quoted $12,000 for transmission replacement and confirmed that this is a known issue with certain years/models of Toyota Highlander. Ours is a 2020.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11703108,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2025","dateComplaintFiled":"12/04/2025","vin":"5TDFZRBH1LS","components":"POWER TRAIN","summary":"The vehicle\u2019s automatic transmission (power train) has developed a loud whining/whirring noise under acceleration. This noise increases with engine load and indicates internal mechanical failure. The transmission is still installed in the vehicle and is available for inspection upon request. This issue poses a safety risk because it causes hesitation and unpredictable acceleration behavior while merging or crossing traffic. There is also concern that the transmission could suddenly fail while driving, resulting in loss of propulsion and potentially causing an accident. The problem has been inspected and confirmed by a Toyota dealership, which advised that the entire transmission needs to be replaced at a cost of over $8,000, despite the vehicle having only approximately 77,000 miles. The vehicle has been inspected by a Toyota manufacturer service center. They identified the transmission failure but stated there are no current recall programs covering this specific VIN. No warning lights or error messages were displayed at any time before or during the failure. The first noticeable symptom was the transmission whining/whirring noise during acceleration, which began around 77,000 miles and continues to worsen.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11702219,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/18/2025","dateComplaintFiled":"12/01/2025","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"TRANSFER CASE MAKING ROTATIONAL BEARING NOISE FLUID HAVE LOTS OF METAL DEBRI","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11702304,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"12/01/2025","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"Road noise was very loud. I thought it was a bearing and I took it to the shop and found out that the 'transfer box' on the side of the transmission had to be replaced. I was told that not replacing it could lead to major transmission failure. This cost $6000. Mechanic said it's unusual. Upon reading the internet I'm learning that I'm not the only one this and similar problems.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11702121,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2025","dateComplaintFiled":"11/30/2025","vin":"5TDGZRBH9LS","components":"UNKNOWN OR OTHER","summary":"Lift gate not closing Car gas a whining noise upon acceleration","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11700700,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2025","dateComplaintFiled":"11/20/2025","vin":"5TDGZRBH3LS","components":"POWER TRAIN","summary":"While driving and/or accelerating you can feel some harsh shifts as well as slipping and shuttering with only 84k miles on this vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699712,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2025","dateComplaintFiled":"11/16/2025","vin":"5TDGZRBH4LS","components":"POWER TRAIN","summary":"Transmission malfunction that left us on the highway with no power and in an unsafe situation. Not confirmed as of yet. At dealership tomorrow. No inspection completed by parties listed above. Check engine light appeared prior to malfunction.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699177,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2025","dateComplaintFiled":"11/13/2025","vin":"5TDHARAH6LS","components":"SERVICE BRAKES","summary":"When braking, and decelerating through 25 to 20 MPH, the brakes temporarily stop functioning. There is a noticeable change in deceleration that can be felt by the driver AND passengers. This almost feels like an acceleration, but we believe it's the brakes briefly stop functioning. The same problem occurs with different drivers so we are confident the problem is mechanical and not operator dependent. We believe this is a brake actuator issue and there may have been a similar problem in earlier model Toyotas.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697766,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"11/05/2025","vin":"5TDDBRCHXLS","components":"AIR BAGS","summary":"I received a safety recall notice from Toyota (Recall No. 23TA15 / 23TB15) for the front passenger Occupant Classification System (OCS) sensors. The letter states that the airbag system may not deploy correctly and that the remedy is not yet available. I\u2019m concerned for my safety and my passengers since the airbag system could fail in a crash. Toyota has not provided a repair timeline or an alternative vehicle. I\u2019ve contacted my dealer and Toyota customer service but was told there\u2019s no fix yet. I would like NHTSA to investigate the delay and require Toyota to provide an immediate remedy or alternate transportation. Symptoms: \u2022Airbag light may remain on or system disabled \u2022Unable to safely seat a passenger in the front seat \u2022No repair currently available despite safety risk Remedy status: \u2022Remedy not available","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697322,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"11/04/2025","vin":"5TDBZRBH2LS","components":"UNKNOWN OR OTHER","summary":"The 8 speed automatic transmission is failing at 100k miles. Whining noises are heard and after being taken to Toyota dealerships mechanic, we were told that the gear mesh or bearing is bad and that we'll need to replace the transmission. We were told that many other highlanders have experienced the same issues. No light popped up before or during driving while the transmission is whining.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697161,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"11/03/2025","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"The car started making whining noises when pressing the gas pedal. Toyota reported \"noise from transaxle final drive. recommend replace. vehicle ok to drive but noise will continue until transaxle is replaced.\" There are no warning lights, messages or other symptoms prior to the sound starting or currently. This is a known issue with its 8-speed automatic transmission (UA80E/UA80F) that can cause whining, erratic shifting, and premature failure. This issue is the subject of a Customer Support Program (CSP ZJC) and several lawsuits, but the program has limited coverage for VINs, leading to owner complaints about a lack of assistance from Toyota.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697273,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"11/03/2025","vin":"5TDHARAH1LS","components":"UNKNOWN OR OTHER","summary":"We were driving on the highway and heard what sounded like a gun shot. Our sunroof had exploded. Luckily the interior door was closed or we would have been showered with glass. There was no one around, no rocks or road debris. It just came out of nowhere!","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11696718,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2025","dateComplaintFiled":"10/31/2025","vin":"5TDCZRAH7LS","components":"POWER TRAIN","summary":"After my 75000 mile inspection at my Toyota dealership, which is required and I have been bring my vehicle in every 5,000 miles. I started hearing a slight whinny noise. I thought it was around my wheels or tires. Then I thought it must be a new wind noise. Which that is another issue. I took a short trip and by the time I got back it was louder. I took it to the dealership and the technician drove it and said I need a new transmission. I ask my service provider if he has seen any other vehicles having this problem? And I should not have any transmission issues at this mileage. My service provider stated that he knows of highlanders having this issues.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11696327,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/29/2025","vin":"5TDFZRBH9LS","components":"POWER TRAIN","summary":"At around 45,000 miles, my 2020 Toyota Highlander started making a whining noise on acceleration. This condition seemed to get worse (whining got louder) I took it to a Toyota dealership and they said there are no codes left by the vehicle but the repair technician knows that this whine is related to a total transmission failure so the recommendation is to replace the transmission at a cost of approximately $8000, Toyota said the vehicle is out of warranty (by 4 months) so they will offer nothing to assist with the repair. Looking on the internet and this website, it is very clear that this is a common issue with this model of vehicle. Dealer said I can drive it but eventually the transmission will fail, leaving me stranded on the roadside.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694356,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2025","dateComplaintFiled":"10/19/2025","vin":"5TDGARAH9LS","components":"STRUCTURE","summary":"We own a 2020 Toyota Highlander, and both of the exterior door handles for the backseat have broken. The first in Jan 2025 and the second a few days ago. When the first was repaired (a different door) I was told this happens often on Toyota doors and is to be expected. If this is true why are stronger components not being used in manufacturing? The first doorhandle was replaced totaling $370 and now we are going to have to replace the second. It is disheartening to know that you can purchase a car that is supposed to be so safe, but if something were to happen I might not have a way to open the door to get to my children in the back seat.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11693324,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2025","dateComplaintFiled":"10/14/2025","vin":"5TDZZRAH0LS","components":"ENGINE","summary":"While on the freeway vehicle stalled when accelerating and engine stopped, I had to pull over to the side of the road to avoid accident. Turned vehicle back on and started making a whinning noise. Vehicle was taken in and found out the transmission is no good at 89k. Also found out that a lot of people that purchased this vehicle are having the same issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11692847,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2025","dateComplaintFiled":"10/11/2025","vin":"5TDHZRBHXLS","components":"ELECTRICAL SYSTEM","summary":"DOOR LOCKS DO NOT LOCK OR UNLOCK WITH THE CAR FOB, NOW ONLY THE DRIVER'S SIDE DOOR DOES NOT UNLOCK WITH THE FOB, YOU HAVE TO UNLOCK FROM THE PASSENGER SIDE","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11692000,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/08/2025","vin":"5TDGZRBH4LS","components":"POWER TRAIN","summary":"UNKNOWN, dealers are reporting 1-2 2020-2022 Highlanders are needing completely transmission replacements at 8-10k in cost. They are all failing and toyota knows this.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691766,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2025","dateComplaintFiled":"10/07/2025","vin":"5TDZZRAH5LS","components":"POWER TRAIN","summary":"I am filing a complaint with the NHTSA regarding persistent transmission slipping in my 2020 Toyota Highlander LE equipped with the UA80-E 8-speed automatic transmission. Since reaching approximately 55,000 miles, I have experienced noticeable slipping, characterized by delayed acceleration, erratic shifting, and occasional lurching, which align with documented defects in the UA80 platform as outlined in over 430 NHTSA complaints and Toyota\u2019s Technical Service Bulletins (e.g., T-SB-0160-18 and T-SB-0008-21). These issues stem from a known manufacturing flaw involving a washer tab failing to secure the counter drive gear\u2019s retaining nut, leading to gear movement, internal wear, and symptoms like mine. This defect, prompting Toyota\u2019s Customer Support Program ZJC for 2017\u20132018 models and reported in later years like 2020, compromises vehicle safety and reliability, as slipping can cause unpredictable handling. I urge the NHTSA to investigate further and hold Toyota accountable for addressing this widespread issue across affected models.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691192,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2025","dateComplaintFiled":"10/03/2025","vin":"5TDCZRAH1LS","components":"POWER TRAIN","summary":"Whining noise when accelerating. Took it to toyota dealership and confirm it was the transmission .toyota corporate would not assist repair cost as my warranty is 7k miles pass warranty mark..did a research about the transmission and there is a class action law suit about the faulty transmission","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11690045,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2025","dateComplaintFiled":"09/27/2025","vin":"5TDEBRCH8LS","components":"POWER TRAIN,ENGINE","summary":"On September 2, 2025, the vehicle\u2019s Hybrid System shut down on cold start and the vehicle would not start. A dealer inspection reported coolant had entered cylinder #4, allegedly causing the engine block to warp, the cylinder head to crack, and the head gasket to fail. This was a sudden catastrophic engine failure on a five-year-old vehicle with no prior overheating warnings, no dashboard alerts, and no performance issues in the days leading up to the failure. It is highly unlikely for an engine block to warp without sustained overheating, yet the failure occurred on a cold start. The dealership itself described this as a \u201cpremature failure\u201d in their service report. At approximately 26,000 miles, the vehicle\u2019s coolant thermostat failed and was replaced under warranty. If the thermostat stuck closed even briefly, the engine could have experienced one or more silent overheat events that never registered on the dashboard. In aluminum blocks, even short bursts of high localized heat can create latent distortion that doesn\u2019t cause immediate problems but can eventually lead to catastrophic failure years later. Safety Risk: \u2013 Vehicle became disabled suddenly without warning. \u2013 Engine failure occurred without overheating symptoms, creating risk of sudden shutdown during use. Problem Confirmation: \u2013 Engine failure confirmed by a Toyota-authorized dealer. \u2013 Dealer service report explicitly called this a \u201cpremature failure.\u201d Warning Lamps / Symptoms: \u2013 A check engine light appeared briefly three days before failure, then cleared on its own. \u2013 No overheating warnings or drivability issues were observed prior to failure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11689414,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"09/24/2025","vin":"5TDFZRBH0LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while driving at 30 MPH, there was an abnormal whining sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11689199,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"09/23/2025","vin":"5TDDZRBH2LS","components":"POWER TRAIN","summary":"All of the sudden around 70K miles, the transmission started to make a \"whining\" noise. It does not sound right and I'm afraid the transmission could fail while I'm driving. I took it to the dealer and they acknowledged that it's a known issue but that in my case the noise is not loud enough to warrant replacing the transmission. A quick research on the internet revels that this is a very common problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688890,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"09/22/2025","vin":"5TDHZRBH4LS","components":"POWER TRAIN","summary":"TOYOTA HIGHLANDER 2020 less than 5 years 63,000 miles started making noise Dealer where i bought it; said my warranty expired with 60,000 miles , so i have to pay transmission replace close to $9,000 , obviously this is a Toyota fabrication problem they need to assume responsibility .","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688071,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2025","dateComplaintFiled":"09/18/2025","vin":"5TDGZRAH2LS","components":"AIR BAGS","summary":"Vehicle: 2020 Toyota Highlander XLE VIN: [XXX] Mileage (approx): 78,000 Problem Description: My vehicle displays an SRS Airbag System Malfunction warning and a seatbelt chime that activates whether the passenger seat is occupied or not, and whether the buckle is latched or not. The chime stops after about a minute, but the SRS light remains on. This behavior matches a false passenger occupancy detection, which suggests the Occupant Classification System (OCS) sensor is still malfunctioning. My vehicle was included in Toyota Recall 23TA15 (NHTSA 23V865), and the dealer (Classic Toyota of Hampton) marked the recall as completed on September 9, 2025. However, the current symptoms are identical to those described in the recall, which indicates the recall remedy may not have corrected the defect. Toyota now claims the issue is due to the passenger seat buckle, but a buckle alone would not cause the system to chime when the seat is empty. I believe this is a continued failure of the OCS system, which directly affects the airbag and seatbelt safety system. Safety Concern: The ongoing fault may cause the passenger airbag to deploy incorrectly in a crash. I am concerned that the recall remedy was ineffective, leaving my vehicle unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688249,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2025","dateComplaintFiled":"09/18/2025","vin":"5TDCZRBHXLS","components":"POWER TRAIN","summary":"My 2020 vehicle has 75,000 miles on it. It started making a high pitched sound when accelerating. I brought my vehicle to the dealership where I bought it, to have it inspected. I was assuming it would be a belt or an easy fix. The service agent walked over and cooly explained that I need a new transmission. He continued to say that this is a common issue with this make and model. He stated that at the beginning of the year customers were having to wait a couple of months of transmission parts, but now because of the demand due to the well known power train failure, that the current wait time for transmission parts are only two weeks. He stated several times, that this is a common problem, one that car owners are expected to pay $9,000. to fix. A quick google search brings up a plethora of customers having the same exact problem. Toyota needs to make this right and issue a recall on their faulty product.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687883,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2025","dateComplaintFiled":"09/17/2025","vin":"5TDGZRAH2LS","components":"POWER TRAIN","summary":"Transmission is defective. I do have a warranty that I purchased but I am aware that this is a faulty transmission for the 2020 and 2021 Highlander and Toyota refuses to do anything about it. Transmission is 2 - 3 months backordered and Toyota will not provide a rental.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688007,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2025","dateComplaintFiled":"09/17/2025","vin":"5TDBZRBH0LS","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"Went to close the right rear passenger door and heard splashing. Door is leaking from somewhere and running down to the bottom of the door filling it with water on the inside.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687502,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2025","dateComplaintFiled":"09/16/2025","vin":"5TDCZRAH1LS","components":"POWER TRAIN","summary":"TRANSMISSION GAVE OUT","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687706,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"09/16/2025","vin":"5TDCZRAH1LS","components":"POWER TRAIN","summary":"2020 toyota highlander l Transmission..whining noise it gets louder when accelerating","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687751,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2025","dateComplaintFiled":"09/16/2025","vin":"5TDBZRBH4LS","components":"POWER TRAIN","summary":"The vehicle\u2019s transmission makes an audible whining noise during acceleration and intensifies as the car increases speed. The vehicle has been diagnosed and inspected at the original dealer where the car was purchased and confirmed that the transmission needs to be replaced. The vehicle\u2019s powertrain warranty has just expired and this issue is a major problem and concern with similar model years.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687039,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2025","dateComplaintFiled":"09/13/2025","vin":"5TDHZRBH5LS","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"On August 3, 2025, the vehicle developed a loud humming noise. After an inspection on August 12, Heritage Toyota informed me that the transmission had failed and would require replacement at an estimated cost of $9,000. This failure occurred only days past the five-year warranty and just 8,834 miles beyond the 60,000-mile powertrain limit. I immediately contacted Toyota\u2019s Brand Engagement Center (Case #250814000192). Despite speaking with multiple representatives over several weeks, my inquiries were repeatedly delayed, escalated, or dismissed. At one point, I was even informed that further follow-up on my case would be deleted through Toyota Website. Ultimately, I was offered 50% coverage of the transmission replacement. While I appreciate this offer, it does not fully address the seriousness of a transmission failure occurring under such circumstances. I also contacted Heritage Toyota directly to request assistance, but my calls to the service manager went unanswered, and the dealership declined to provide any additional support. I believe this situation raises concerns about both product quality and customer care. A transmission should not fail in under five years with fewer than 70,000 miles, especially on a well-maintained vehicle serviced exclusively by Toyota. I respectfully request that Toyota be held accountable for this failure and that further review be conducted to determine whether this issue represents a larger pattern of premature transmission failures in Highlanders.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11686388,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2025","dateComplaintFiled":"09/10/2025","vin":"5TDGZRAHXLS","components":"POWER TRAIN,ENGINE","summary":"A dealership has confirmed that the transmission in my 2020 Toyota Highlander is bad. It has 101k miles on it currently. I purchased this vehicle with the mindset that I would get 200,000 or 300,000 miles of use with it. I am now having to decide if I am going to trade it in or pay $9,000 to have the transmission replaced. I have been told that there are other 2020 Toyota Highlanders having this same issue. Has there been anything to determine what is causing this issue with the transmissions and will there be a recall?","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11686420,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2025","dateComplaintFiled":"09/10/2025","vin":"5TDDZRBH0LS","components":"POWER TRAIN","summary":"Transmission whine Owners of 2017\u20132022 Toyota Highlanders, 2017\u20132020 Siennas, and 2018\u20132020 Camrys are experiencing serious transmission issues\u2014including high-pitched whining, erratic shifting, clunks, hesitation, and premature failure. These vehicles are equipped with the UA80F (AWD) and UA80E (FWD) 8-speed automatic transmissions.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683790,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"08/28/2025","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"Transmission failure at 78,000 miles","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683407,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2025","dateComplaintFiled":"08/27/2025","vin":"5TDGZRBH7LS","components":"UNKNOWN OR OTHER","summary":"Whining noise upon accelerating. Diagnosed as bad transmission by a Toyota dealership. No warning indicator 62,500 miles","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683248,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2025","dateComplaintFiled":"08/26/2025","vin":"5TDHZRBHXLS","components":"POWER TRAIN","summary":"Transmission Planetary Gears in 2020 Toyota Highlander. Makes a \"whining\" noise when accelerating. No warning lights or other symptoms. Many reported problems with this model but no recall. Many people are needing to pay out of pocket due to the 60k mileage powertrain warranty.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11680968,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"08/15/2025","vin":"5TDFZRBH2LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11678369,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2025","dateComplaintFiled":"08/04/2025","vin":"5TDGZRAH9LS","components":"SERVICE BRAKES,ENGINE","summary":"Just went back for secondary break malfunction and was told fuel \u200d\u2640\ufe0f i just filled it. Still no remedy for recall since my Last maintenance visit","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677882,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"08/01/2025","vin":"5TDCZRBH9LS","components":"POWER TRAIN","summary":"My 2020 Toyota Highlander is equipped with Toyota\u2019s UA80 8\u2011speed transmission. At around 62, 000 miles, a loud whining noise developed. The dealership confirmed the transmission is defective. Toyota has issued multiple Technical Service Bulletins acknowledging this transmission defect across all 2020 Highlanders with the UA80, but they are refusing to cover my repair because I am slightly over the 60,000\u2011mile powertrain warranty. Impact: This is a confirmed design flaw that affects every 2020 Highlander with the UA80 transmission. I rely on this vehicle as my only means of commuting to work\u2014if the transmission fails, I will lose my job.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677260,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/30/2025","vin":"5TDBZRBHXLS","components":"POWER TRAIN","summary":"Whining noise upon acceleration, replacement transmission recommended by Toyota dealer. Defective UA80F installed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11676335,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2025","dateComplaintFiled":"07/26/2025","vin":"5TDHZRAH6LS","components":"POWER TRAIN","summary":"My wife was driving on the highway, felt a bump and the engine RPMs spiked. The check engine light came on as well as a error message that the secondary collision braking system was disabled. The vehicle was taken to the dealership and we were told there was a internal failure in the transmission. The vehicle has approximately 80K miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11675186,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2025","dateComplaintFiled":"07/21/2025","vin":"5TDHARAH4LS","components":"STRUCTURE","summary":"In reference to NHTSA Recall no. 23V-720 I have made several attempts to have the recall remedied at a certified dealer, dealership is 4hrs away, round trip. On 3 separate occasions I made appointments online for maintenance plus recall. In between 2nd and 3rd remedy attempt lower bumper detached on the highway into traffic. My own vehicle ran it over, several cars swerved on the roadway to avoid the obstacle, some successful and some hit it head on sending it across multiple lanes, it was lastly struck by a semi truck and unrecoverable. On the 3rd attempted I questioned why the recall was not being completed. I was told recalls need to be on a separate appointment. 4th attempt was for the only recall and was turned away because of damage on the upper bumper. Damage was chipped paint and a slight crease near the fog lamp hole. Damage was caused by the upper bumper flapping in the wind while driving since it was no longer braced by lower bumper. I was provided a flow chart by the maintenance manager stating that I needed to repair my bumper before the safety recall could be performed. I showed my recall notice that stated if damage was found on the upper bumper, both upper and lower would be replaced. I asked if my vehicle was going to be evaluated and was told no. A few days later I received a voicemail(missed the call) that my parts had arrived and an appointment had been made for me. I did not ask them to order the parts, I did not plan on returning to them because of their flippant attitude towards my safety. I felt obligated and trapped to return to them since they ordered the parts. I replaced my bumper but did not paint it yet. I figured since the chipped paint was a deciding factor to my safety it would be better not to have it in case other paint damage occurred. (why does paint matter on a safety recall?) Went to 5th attempt and was turned away because my upper bumper was unpainted. I have made appt with new dealer. This is not a reasonable time-frame.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11673633,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/15/2025","vin":"5TDGZRBH2LS","components":"POWER TRAIN","summary":"UA80E or UA80F Toyota transmission require a complete replacement at 65K miles. Not covered under warranty or Technical Service Bulletin T-SB-0160-18, T-SB-0008-21","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11673318,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"07/14/2025","vin":"5TDCZRAH6LS","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that upon turning off the vehicle and locking the vehicle with the key fob, the doors were intermittently unlocked upon returning to the vehicle. The contact stated that over the years, the failure had become more frequent, but had become constant. The contact called two dealers and informed the dealers about the failure and was informed that a callback would be returned; however, the contact had yet to receive the callback. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 11,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671630,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"07/07/2025","vin":"5TDFZRBH5LS","components":"POWER TRAIN","summary":"At approximately 72,000 miles, my 2020 Toyota Highlander Platinum was diagnosed by my dealership with a failing transmission that requires full replacement. I first began hearing a high-pitched whining noise during light acceleration shortly after a routine oil change, at some point between 60,000 and 70,000 miles. I did not immediately recognize it as a drivetrain issue until the symptoms worsened. This model uses Toyota\u2019s UA80 8-speed automatic transmission, which has been the subject of Technical Service Bulletin T-SB-0008-21 and a Customer Support Program (ZJC) for earlier Highlander models due to similar internal component failures. Despite clear continuity in the symptoms and transmission design, Toyota has not extended coverage or issued a recall for 2020 models like mine. The failure occurred shortly after the end of the 5-year/60,000-mile powertrain warranty, but symptoms began while the vehicle was still within warranty range. Toyota has not responded to my formal escalation through Customer Care for nearly three weeks. I am deeply concerned Toyota is not addressing what appears to be a systemic and known defect in a critical drivetrain component that can jeopardize vehicle safety. There was no warning light or dashboard alert at the time the failure developed, making this both a mechanical and safety concern. While this issue does not involve a catastrophic failure like the Takata airbag recall, Toyota\u2019s lack of response to a known, widespread transmission issue raises broader concerns about safety, transparency, and accountability. A sudden transmission failure\u2014particularly at highway speeds\u2014could result in loss of power or control. Given that several owners have filed similar complaints, I respectfully urge NHTSA to investigate this issue further and assess whether Toyota should issue a recall or expanded service campaign for 2020 Highlander models equipped with the UA80 transmission, particularly in light of prior coverage for earlier model years.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671361,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"07/05/2025","vin":"5TDFZRBHXLS","components":"POWER TRAIN","summary":"My 2020 Toyota Highlander Platinum started having the well-known \"whining\" sound at just under 60,000k. This is coming from the transmission. The vehicle is now just over 60,000k and I did not know that the noise was a cause for concern, let alone something that was an issue (I am not tech savvy - I'm just a regular person). I will not drive this vehicle again, as it is my only transportation for my children. Toyota issued a service bulletin about this issue for 2021 Highlanders ONLY, but as I am now experiencing this problem, I see that this is something well known as a problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671385,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2025","dateComplaintFiled":"07/05/2025","vin":"5TDGZRAH6LS","components":"POWER TRAIN","summary":"76,000 miles on my 2020 Highlander. Car was made in September 2020, less than 5 years old. Started to hear whining noise from transmission. Over past few days it has gotten louder. Took to Serra Toyota dealer today in Birmingham, Alabama. They confirmed a problem with transmission and told me I needed a new one for $8600. None are even available. I refuse to pay Toyota any money for this. This is a KNOWN issue with the UA80E transmission. The transmission may completely stop working at anytime now. Dealer was unwilling to do anything to help me since car is out of 60,000 mile warranty, and no TSB's or recalls are for my particular year 2020. There is a TSB for 2021 UA80E transmissions. I am so angry about this. This is a clear manufacturing defect. When this transmission dies which will be sooner than later the car will be worthless with no transmissions available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671287,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"07/04/2025","vin":"5TDYZRAH7LS","components":"POWER TRAIN","summary":"I brought my 2020 Toyota Highlander to Round Rock Toyota in 09/2024 for a failed transmission, referenced in TSB T-SB-0008-21. As of today, the vehicle has been in Toyota\u2019s possession for over 10 months and remains unrepaired. My assigned case manager (Case #241003001730) has confirmed that Toyota has no ETA for the replacement part. I\u2019ve also confirmed through Toyota\u2019s customer support line that their parts department cannot provide a timeline. Toyota acknowledged the issue is tied to a known defect, yet there is no resolution. I was denied a loaner vehicle until escalating the issue to the dealership\u2019s upper management. Toyota\u2019s delay has caused significant personal and financial hardship. This is a clear breach of their powertrain warranty and represents a systemic breakdown in their ability to support affected customers. I am seeking immediate federal review of this issue, as it affects vehicle safety, value, and reliability.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11670793,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2024","dateComplaintFiled":"07/02/2025","vin":"5TDGZRAH1LS","components":"SUSPENSION","summary":"Both front struts and bearing plates failed at 75k miles. They were leaking oil before that mileage. Approximate date of failure was 1/5/24. No parts were available until now. Parts were on back-order for upwards of a year for this model of Highlander in the FWD configuration, with 18\u201d wheels. Prematurely failure causes a lot of bouncing in the car, therefore making the vehicle unresponsive to quick steering maneuvers. The bounce also made it so that typical driving within the city is dangerous as the bounce makes the car difficult to control. This is an issue that is documented on Toyota forums for FWD models. An accident has not been caused by this failure as of yet. Vehicle will be repaired soon. Mechanic was finally able to get two factory struts and bearing plates. Each strut is $200 and mounting plates are about $150 each. Parts + labor are expensive, but at least now it will be fixed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11670858,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2025","dateComplaintFiled":"07/02/2025","vin":"5TDDZRBHXLS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, there was abnormal whining sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Support Program: POL 19-04. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 129,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668359,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2025","dateComplaintFiled":"06/21/2025","vin":"5TDCZRAH2LS","components":"POWER TRAIN","summary":"Transmission failure- this affects the safety of others when the car decides it doesn\u2019t want to accelerate and could potentially lead to car accidents when another vehicle runs into it. The transmission needs to be completely replaced. This issue started back in January and has been an ongoing problem since warranty and Toyota will not assist with issue of their faulty product.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668004,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"06/19/2025","vin":"5TDGZRBH0LS","components":"POWER TRAIN","summary":"Transmission making whining noise that increases with speed. Concerned about safety if transmission fails while driving Diagnostic done at Toyota and confirmed transmission is failing and needs new replacement. There are no warning lamps. Noise has increased intensity over short period of time","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666679,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2025","dateComplaintFiled":"06/13/2025","vin":"5TDGZRBH7LS","components":"SUSPENSION,POWER TRAIN,STRUCTURE","summary":"It\u2019s been a known issue that Toyota Highlander has transmission problems under 100k miles from 2016-2021 or later (social media sites confirmed such). My vehicle require a trans axle replacement as well as the struts are leaking oil and my vehicle has less than 62k miles and is only 5 years old. This is being covered under my extended warranty but parts are on back order After doing research many owners complain about a whining noise showing acceleration of vehicle . If left unfixed this leads to transmission gears slipping and eventually needing an entire replacement Some owners also complain about leaky struts. My car has an issue with leaky struts and is being fixed under warranty Some owners say they need an entire new transmission and after that is replaced the rear transaxle goes and needs replacement Toyota is not putting a recall on this but it\u2019s a known issue. Owners are asking to have this put out as a recall by toy. All parts are on back order and takes several months before transmission can be repaired or replaced. This tells me there are hundreds if not thousands of Highlander\u2019s having the same issue This is a Toyota problem and is related to building transmission in the factory..recall the older vehicles and do better in the factory","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666696,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"06/13/2025","vin":"5TDDZRBH2LS","components":"POWER TRAIN","summary":"At around 61,000 miles, I noticed a whining sound in the vehicle when accelerating. I took the vehicle in to a Toyota dealer for diagnostics and their technicians indicated that my vehicle had transmission failure and it needed to be completely replaced - quoted at $8,000 to do the replacement. Diagnostic appointment also cost $174. Parts are on back order and no one could tell me when parts would come in - guess was one month. In reality, parts are now finally in (I'm about to take it in to be fixed) after 2 months. I was told by the dealership that I could drive it at my own risk of failure - if it were to fail, I would be stranded wherever that may be putting my family and those around me at risk due to the unknown nature of when that could happen. This failure is recorded for the same model and same UA80 transmission on several online forums: [XXX] The vehicle has been inspected by a Toyota dealer as I stated previously. Diagnostic report says \"Internal component failure. Recommend transmission\" No other warning lights or messages from the car to warn me of this problem even now. Just the whining sound from the failure itself. Keep in mind, Toyota's powertrain warranty period is 5 years or 60,000 miles - this vehicle just surpassed both of those limits as this problem came about. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666429,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2025","dateComplaintFiled":"06/11/2025","vin":"5TDHZRAH1LS","components":"POWER TRAIN","summary":"Whining noise from the transmission after 66K miles - Change fluids still no improvement - Known issue with UA80 transmission . Dealers knew of the issue but still sold cars","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665804,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/09/2025","dateComplaintFiled":"06/09/2025","vin":"5TDDZRBHXLS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665219,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2025","dateComplaintFiled":"06/06/2025","vin":"5TDYZRAH8LS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"1- Most of the time my rear hatch will not close unless you use the inside button - cost 1,198.10 to repair. 2- my car started making a whining noise on acceleration. Took it Toyota and they said that I need to replace my transmission that it has an internal failure. Of course my warranty was of no use b/c it stopped at 100,000 miles. At the time of the inspection I was at 104,000. To get a new transmission it will be 7,425.60 (not including the labor). I really wish the dealership could have been honest about this year model transmissions failing. I would have passed on this car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665175,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2025","dateComplaintFiled":"06/05/2025","vin":"5TDGZRAH2LS","components":"POWER TRAIN","summary":"Final drive failing in transmisssion","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11663190,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"05/27/2025","vin":"5TDXBRCH9LS","components":"AIR BAGS","summary":"No remedy for a recall that is 524 days old.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662526,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"05/22/2025","vin":"5TDHZRBH3LS","components":"UNKNOWN OR OTHER","summary":"So there was a service bulletin put out by Toyota in December 2020, about its AC repair. Well no notice was given to Toyota owners about this. Well fast forward to yesterday May 21, 2025, my mechanic told me that the AC lines to the rear were leaking and needed to be replaced as it was leaking refrigerant into the environment. Well after reading reviews and other folks problems it seems Toyota knows there is a problem with the ac lines and the type of material they used. Toyota should be issuing a recall notice on these cars to replace the ac lines so it does not pose an environmental hazard inside or outside the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662250,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2025","dateComplaintFiled":"05/21/2025","vin":"5TDDZRBH8LS","components":"POWER TRAIN","summary":"8 speed automatic transmission started whining at 45k miles (purchased new), has been inspected, dealer confirmed transmission is bad and part is on back order (date keeps moving out),","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11661535,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2025","dateComplaintFiled":"05/16/2025","vin":"5TDDZRBHXLS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11660920,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2024","dateComplaintFiled":"05/14/2025","vin":"5TDHZRBH5LS","components":"POWER TRAIN","summary":"Began hearing a high-pitched whining sound when I accelerated. Took it into the dealer and they casually told me that I needed a new transmission. My car was less than four years old, but had more than the 60,000 miles that would apply under a warranty. I am now reading online. This is a widespread problem involving Toyota Highlanders. Can\u2019t get a new transmission for three months or more.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11660304,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2025","dateComplaintFiled":"05/12/2025","vin":"5TDCZRAH1LS","components":"POWER TRAIN","summary":"2020 Toyota Highlander l developed a whining noise and after extensively researching this sound it seems like its common on highlanders with the UA80 transmission and leads to transmission failure. There is a Toyota forum where owners have gathered about this issue not only for this year highlander but early models when the specific transmission above started being used. Quotes to replaced this transmission range from $6,000-$13,000 at the dealer. Toyota has been called and they have been of no help to anyone. Even worse it seems all places are backordered on these transmissions and owners are left without a car. To quote a toyota member who called to get hemp with the issue, this is what Toyotas response was: \u201c Toyota refuses any support stating that \"we can't predict an average life expectancy for any specific part of component\", This only means life expectancy on their parts does not exist? Shouldnt they have a target life expectancy on parts? A lot of dissatisfied toyota owners as toyota is hiding from this issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11658954,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/05/2025","vin":"5TDHZRAH0LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11658280,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"05/01/2025","vin":"5TDGZRAH3LS","components":"POWER TRAIN","summary":"Around 90,000 miles, the transmission has started to whine really bad. This seems to be a common problem with this 2018 to 2021 Highlanders, but 2020 has no recall or service bulletin. My mechanic priced a transmission from a dealership and was told it would be 3 months at least to get a reman transmission. There is a good chance of catastrophic failure before we can get a new transmission installed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11656331,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2025","dateComplaintFiled":"04/23/2025","vin":"5TDFZRAH7LS","components":"POWER TRAIN","summary":"At about 85,000 miles, the transmission developed a whine noise, and two dealers and a transmission shop all state it needs replacement. However, the backlog for replacement is enormous and I risk the transmission failing catastrophically while driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11656359,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2025","dateComplaintFiled":"04/23/2025","vin":"5TDFZRAHXLS","components":"AIR BAGS","summary":"Known recall and Toyota is not correcting it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655829,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2025","dateComplaintFiled":"04/21/2025","vin":"5TDHZRBH4LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at undisclosed speeds, there was a whining sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the internal bearings had failed, and the transmission needed to be replaced. The vehicle was not repaired. The contact referenced Technical Service Bulletin: TSB-0008-21 as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655956,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2025","dateComplaintFiled":"04/21/2025","vin":"5TDDZRBH3LS","components":"UNKNOWN OR OTHER","summary":"Faulty Transmission that Toyota doesn\u2019t want to cover fixing.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655725,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2025","dateComplaintFiled":"04/20/2025","vin":"5TDCZRAH2LS","components":"AIR BAGS,SEAT BELTS","summary":"Currently having issues for my active recall with no remedy available","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654949,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/16/2025","vin":"5TDHZRBH1LS","components":"POWER TRAIN","summary":"The transmission is making a whining noise at 104;368 miles. We own another 2020 Toyota Highlander and it had to have the transmission replaced for the same reason. It is available for inspection. It\u2019s a safety hazard because it\u2019s a bearings in the transmission that\u2019s failing. The transmission will eventually stop working. The issue was confirmed by a Toyota dealer and one of our transmissions has already had to be replaced. Toyota has a service bulletin out for this known problem. There were no warning signs for the transmission noise.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655035,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/26/2024","dateComplaintFiled":"04/16/2025","vin":"5TDGZRBH5LS","components":"POWER TRAIN","summary":"There is a whining noise coming from the power train/transmission. It only happens when the accelerator pedal is pressed. We had a couple of mechanics look at it. The transmission oil was changed twice, with the vehicle less than 78,000 miles. Neither mechanic can find any issue with any other item, including the engine. The noise still persists. There are no warning lights on. We have researched the web. Toyota is aware of the problem and has replaced some transmissions still under warranty. They have issues a TSB (TSB008-21) in February 2021, but did not issue a recall or notify owners of a potential problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11653880,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"04/10/2025","vin":"5TDFZRBH5LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11653583,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2025","dateComplaintFiled":"04/09/2025","vin":"5TDCZRBH3LS","components":"POWER TRAIN","summary":"Around 92k miles my transmission started makining a whining noise while driving. Dealership diagnosed a transmission problem and it needed to be replaced. They said eventually the transmission will go bad and stop working, potentially leaving me stranded or causing an accident. Spoke with Toyota HQ who would not offer financial assistance or assist with getting a part. UA80F transmissions are on a nationwide backorder. They also would not acknowledge that there is a problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11651457,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2025","dateComplaintFiled":"03/29/2025","vin":"5TDHZRBHXLS","components":"POWER TRAIN","summary":"The 8-speed automatic transmission was making a whirring, whining noise. Transmission could failed completely and stranded occupants including children. Vehicle has been serviced every 5,000 miles and no warning lights or indicators ever came on. Dealer inspected and diagnosed an internal component failure necessitating complete transmission replacement. Vehicle is 4 years and 2 months old with 65,000 miles on it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11651486,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2025","dateComplaintFiled":"03/29/2025","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"Transmission going out afraid it will come apart or lose power while driving. Toyota dealership told me that we could put new transmission in but it will be the same as the one that is in it and that problem with them has not been corrected and it probably won't hold up long either. Our vehicle only has 71000 miles and we bought it new.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11647946,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2025","dateComplaintFiled":"03/12/2025","vin":null,"components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while depressing the accelerator pedal, the vehicle was making an abnormal whining sound. The contact stated that the failure occurred at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: T-SB-0008-21 Whine Or Grind Noise from Transmission (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11647613,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2025","dateComplaintFiled":"03/11/2025","vin":null,"components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645727,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"03/01/2025","vin":"5TDHZRBH7LS","components":"AIR BAGS","summary":"There was a safety recall for this airbag issue, and Toyota estimated the remedy can be available in Quarter 3, 2024, however, till date nothing was completed. Toyota failed to resolve this matter in a timely manner. Every time I ask the dealer, they say no remedy yet! This is very unacceptable. This is affecting my personal finance. I need this to be resolved ASAP. Thank you.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11644935,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2025","dateComplaintFiled":"02/25/2025","vin":"5TDGZRBH4LS","components":"POWER TRAIN","summary":"Complete transmission and transfer assembly failure at 72,000. Just outside manufacturer warranty. Toyota Dealership and Corporate refused to acknowledge responsibility, stating that the transmission and transfer assembly met warranty requirements, and that they would not entertain assistance.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11644942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2025","dateComplaintFiled":"02/25/2025","vin":"5TDDZRBH1LS","components":"POWER TRAIN,ENGINE","summary":"At 76000 miles my 2020 Highlander water pump began to fail. 20 days after the water pump was replaced at Kings Toyota dealership, the transmission is now failing at 79000 miles. The warranty only covers repairs on each up to 60000 miles. This car has been maintained by the dealership and no engine light ever came on. The water pump was $1200 to repair and I\u2019m being quoted $10K to repair the transmission. I also don\u2019t trust that dealership didn\u2019t accidentally cause the transmission to fail bc they surprisingly have a new transmission in stock the day I came in. If it truly failed today, then Toyota needs to recall this car for safety reasons. It went from fine to not fine in just a few days of driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11643039,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"02/16/2025","vin":"5TDHZRBH5LS","components":"POWER TRAIN","summary":"The transmission is starting to whine at 108,000 miles. Toyota service told me the only fix is a replacement and they have seen two failures within the same week. They also said this is a known issue with this model year. A Reddit thread shows many owners in the US and Canada with the same issue. If this is resulting in failures of the transmission in operation this is a safety issue and a reasonable recall being a known defect for this line of transmissions. The recommendation from the service department since this vehicle is paid off is to run it to failure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11640931,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"02/05/2025","vin":"","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11640492,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2024","dateComplaintFiled":"02/03/2025","vin":"5TDHBRCHXLS","components":"SERVICE BRAKES","summary":"Sensation of loss of braking, especially at low/crawling speeds, when braking on a downhill, or when braking on bumpy road surfaces. Dealer described it as \"INCONSISTENT APPLICATION OF BRAKES WITH CONSISTENT PRESSURE ON PEDAL ON LOW SPEEDS\". A very noticeable moment between regenerative braking disengaging and traditional brakes engaging. It was a very unsettling feeling when pulling into a garage or parking space, or making a hard stop at highway speeds. Dealer reprogrammed braking computer per Toyota T-SB-0059-23 (\"Hybrid Regenerative Brake Transition Feeling Improvement\"). It is improved but not perfect and I still notice this unsettling sensation from time to time.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637062,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2025","dateComplaintFiled":"01/20/2025","vin":"5TDXBRCH9LS","components":"AIR BAGS","summary":"Toyota sent a letter in mid-2024 that there was a safety recall for airbag issue with 2020 Toyota Highlander. The letter stated that a remedy would be available by the third quarter of 2024. As of January 21, 2025, they still have not provided a remedy for the serious safety issue. I would like to file a complaint against Toyota for failing to remedy the defect within a reasonable time.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637126,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"01/20/2025","vin":"5TDFZRBH6LS","components":"POWER TRAIN","summary":"Before hitting 100,000 miles the car started making a whirring/whine noise when accelerating. We mentioned it to the service advisor when taking the car in for an oil change. Initially the advisor said the service technicians took it for a drive and didn\u2019t notice any noise; when we picked up the vehicle asked the advisor to sit in with us to point out the noise to him, he heard and acknowledged there in fact was a whining/whirring noise and said he would inquire about it to the shop foreman. The next day the advisor called me and said the shop foreman stated that noise is a transmission issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11634321,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/26/2024","dateComplaintFiled":"01/06/2025","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"The transmission started slipping without any warning and then went into neutral while driving and I am not able to drive it anymore. The dealership said the transmission is bad. I see many complaints online about 2020 Toyota Highlander transmissions going bad for no reason. This is a new car only 4.5 years of normal driving and the transmission goes, this is not normal for such a high rated vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11634188,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2025","dateComplaintFiled":"01/05/2025","vin":"5TDHBRCH0LS","components":"AIR BAGS","summary":"I am not reporting any specific incident related to this defect. I am simply complaining to NHTSA that Toyota is taking far too long to provide a remedy for the OCS sensor issue, NHTSA recall number 23V865 (Manufacturer recall number 23TB15). This issue has been ongoing since late in 2023 and it seems that Toyota should have provided a remedy by now.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11634038,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2024","dateComplaintFiled":"01/04/2025","vin":"5TDGZRBH8LS","components":"STRUCTURE","summary":"While driving on a highway, with little traffic around, our sunroof exploded, sending shards of glass down. It produced a sound of a gunshot and quite possibly could have resulted in such a distraction to cause a wreck. The vehicle has not been inspected but insurance agents has been contacted. There were no warnings at all.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11632588,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/27/2024","vin":"5TDDZRBH3LS","components":"POWER TRAIN","summary":"Highlander transmission broke down around 80,000 miles","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631899,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"5TDHZRBH7LS","components":"POWER TRAIN","summary":"The transmission in my 2020 Highlander XLE needs replacement at 64,000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631417,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2024","dateComplaintFiled":"12/18/2024","vin":"5TDGZRBH6LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11628729,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"12/04/2024","vin":"5TDFZRAH0LS","components":"AIR BAGS","summary":"NHTSA, I mentioned to the service tech that I did have an error code appeared in my front dashboard display area momentarily and disappeared several times within the last 10 months. I was told that this would be address at this inspection of OCS (Occupant Classification System) sensor appointment. Doesn't this equate to a faulty OCS sensor and requires a replacement regardless of the testing of the sensor results today. If the error code was displayed in the past logically the sensor is failing and should be replaced. Does this make sense!!!!","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11628820,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"12/02/2024","dateComplaintFiled":"12/04/2024","vin":"5TDEBRCH7LS","components":"VEHICLE SPEED CONTROL,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"my wife was pulling into a driveway slowly approximately 5 mph when she went to stop the Toyota Highlander sped up to full speed and smash the tree while my wife was depressing the brake. All airbags were deployed and it looks like they are going to total the Toyota Highlander that has all the maintenance records Very lucky to not have somebody seriously injured.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626952,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2024","dateComplaintFiled":"11/22/2024","vin":"5TDHZRBH1LS","components":"STEERING,ELECTRICAL SYSTEM,ENGINE","summary":"I was in a school line waiting for my children. I went to hit the gas to move and the car said \u201cmaintenance required\u201d and then flashed other warning lights \u201clow power steering fluid and engine light.\u201d Then the car turned off and screens were flashing. I tried to restart the car but the steering column was locked and brake pedal was locked. I checked all fluids and they were full. I had someone jump the car and it turned back on. I figured maybe a bad battery. Had AAA come look at the car and all diagnostic testing was normal. Next day, car does it again in the middle of an intersection.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626803,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"11/22/2024","vin":"5TDXBRCH4LS","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"When coming to a stop the vehicle will often lurch forward. The lurch is powerful and could easily cause a collision. This problem occurs both when stopping in traffic and pulling into parking spaces. We were told by the dealer that the problem is caused by hybrid cars but we've had hybrid cars before that did not exhibit this behavior. It sounds like the dealership is aware of the problem but Toyota is not addressing it. This issue certainly poses a safety issue, especially for vehicles in front of the affected vehicle when attempting to stop.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626253,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2024","dateComplaintFiled":"11/19/2024","vin":"5TDDZRBHXLS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at approximately 65 MPH, the front lower bumper cover detached from the vehicle, causing debris to scatter onto the highway, while the damaged bumper cover was dragged underneath the vehicle. During the failure, the vehicle sustained excessive front-end damage, and damages to the undercarriage and fender liners. The vehicle was taken to the local dealer who confirmed that the failure was related to NHTSA Campaign Number: 23V720000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 51,260.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11625665,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"11/16/2024","vin":"5TDFZRBH6LS","components":"UNKNOWN OR OTHER","summary":"While driving on the freeway in the evening about 10 minutes into the drive, a loud bang was heard like a shotgun and the front portion of the panoramic sunroof had shattered. Small shards of glass entered the cabin but fortunately no one was injured inside the vehicle. No sign of a rock hitting the vehicle or defect in the panoramic had occurred prior to this incidence. It appears to have occurred spontaneously. There was a large hole in the glass with an outward projection like the pressure inside the vehicle somehow blew out the sunroof. The passengers in the vehicle were at risk of being covered in small shards of glass including a small child in a rear facing carseat who was sitting behind the driver's side. The driver and front passenger would have been impacted as well if the glass gave away. This occurred at high speeds on a freeway where if the glass would have fallen inside the cabin could have caused the driver to be covered in glass, injured while driving at high speeds and caused a wreck. The incident was reported to the highway patrol who could not place a formal report because they said it was not a mechanic defect and the Toyota corporate office said that they could not report because it was a glass issue. Insurance has not been informed yet as we are waiting from the local dealership to see if they can assist. There were no warning messenger prior to this problem and it occurred spontaneously.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11624184,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2024","dateComplaintFiled":"11/08/2024","vin":"5TDGZRAH8LS","components":"POWER TRAIN","summary":"Transmission whining around 38mph when accelerator is pressed. Goes away when foot is off pedal. No warning lights are on. I test drove 3 other 2020 - 2021 Highlanders in May before I purchased this one. All 3 of those had a very noticable transmission whine over 20mph. I opted for this Highlander because there were no noticeable issues/sounds. Just this month, I am noticing a more pronounced high pitch whine during acceleration. This certainly sounds like a much wider issue, especially calling around to multiple dealerships confirming they have other 2020-2021 Highlanders in getting transmission replacements (on 3+ months wait times for parts) This is absolutely a safety issue if a transmission fails while driving. There was a technical bulletin for this same issue with certain VINs, but I was told that my VIN fell outside of that range. To answer rest of questions: No confirmation from dealer on the whine, they are all charging $180 to diagnose the issue and I am not paying that. No further inspections by the above groups listed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11623929,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2024","dateComplaintFiled":"11/07/2024","vin":"5TDFZRAH5LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that there was an abnormal winding noise detected while accelerating. The failure increased over time. While the contact\u2019s husband was driving approximately 60 MPH and attempting to accelerate, the vehicle lost motive power. While shifting to park, there was an abnormally loud, high-pitched winding sound detected. The vehicle was slow to shift from first to second gear. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the CV joint needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to a transmission center, where the transmission was rebuilt. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 130,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11622122,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"10/26/2024","vin":"5TDDZRBH4LS","components":"POWER TRAIN","summary":"I own a 2020 Toyota highlander and the car mileage is 68,000 and the dealer told me my transmission is dead and needs to replacement. The cost for replacement is $13,000.00! I\u2019m the first owner of the car and how could a new Toyota car transmission fail at 68,000 miles and the warranty is 5 yrs or 60,000 miles. This issue have to be Toyota manufacture problems and they should have a recall on this and I researched online and a lot of highlander owners have the same problems as me! NHTSA PLEASE RESEARCH AND HELP HIGHLANDER OWNERS! Thank you","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11619144,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2024","dateComplaintFiled":"10/10/2024","vin":"5TDGZRBH7LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at approximately 25 MPH, there was an abnormal humming sound from the engine compartment. The contact depressed the accelerator pedal, and the sound got louder. The contact stated there was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11617662,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2024","dateComplaintFiled":"10/02/2024","vin":"5TDHZRBH2LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11617300,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/30/2024","dateComplaintFiled":"09/30/2024","vin":"5TDGZRAH1LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11616400,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2021","dateComplaintFiled":"09/25/2024","vin":"5TDHZRBH6LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at various speeds and accelerating, the vehicle made an abnormal buzzing and clunking sound. The vehicle was taken to the dealer several times. The dealer repaired the brake pedal and an axle; however, the failure progressively became worse. The vehicle was taken back to the dealer, where the rear differential was repaired; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the transmission needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 59,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11616236,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2024","dateComplaintFiled":"09/24/2024","vin":"5TDDZRBH2LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614897,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2024","dateComplaintFiled":"09/16/2024","vin":"5TDGZRBH9LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 30 MPH, the accelerator pedal was depressed, and there was an abnormal whining sound underneath the vehicle on the driver's side. The contact stated that the sound was intermittent but was occurring at various speeds. The contact stated that there were no warning lights. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614588,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"09/14/2024","vin":"5TDZARAH2LS","components":"SERVICE BRAKES","summary":"While steering to the right to exit a parallel parking spot, the ABS sensor cable came into contact with a suspension bolt, snapping the sensor wire. This triggered the Check Engine Light and caused a malfunction in the braking systems.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614462,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2024","dateComplaintFiled":"09/13/2024","vin":"5TDGZRBH3LS","components":"POWER TRAIN","summary":"With 55k miles on a 2020 Toyota Highlander, we began hearing a whine. On various on-line sources it appears that this is not unusual among late teens to early '20s Highlanders. I brought the vehicle to the dealer (with close to 56k miles) and the dealer decided the transmission needs to be replaced. Even though the dealer service center acknowledges this is an ongoing issue w/the Highlander of this (late teens/early '20s) vintage I'm told its a 1-2mo wait for a transmission repair/replacement. Warranty is 60k miles... I was told be safe and don't go over 60k miles or its possible the warranty might not be honored. While currently operable, a quick internet search indicates, transmission failure often occurs unexpectedly, leaving drivers stranded on the side of the road. This situation can be not only inconvenient but also dangerous.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614536,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2024","dateComplaintFiled":"09/13/2024","vin":"5TDFZRBH0LS","components":"POWER TRAIN","summary":"Known transmission issue not being addressed. Internal parts issue and must be replaced after only a few years.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11612621,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2024","dateComplaintFiled":"09/04/2024","vin":"5TDHZRBH2LS","components":"POWER TRAIN","summary":"My vehicle is started making a loud whining noise at around 78K miles whenever you accelerate between about 25-60mph. The dealer said that a new transmission is the only thing that would fix it. The cost of the transmission is 8K. The dealer said that Toyota ought to cover it, but I called and their initial answer is that they will not. This part should be recalled, there are multiple people online saying they are experiencing the same exact issue. This is a very expensive problem for this car, and not one that consumers should shoulder at low mileages. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11611725,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2024","dateComplaintFiled":"08/29/2024","vin":"5TDCZRAH5LS","components":"AIR BAGS","summary":"The SRS airbag system malfunction went off and the seat keeps beeping for a long time before finally stopping I\u2019ve taken it in to get fixed to the Stockton dealership but they said there\u2019s no available fix yet, but then when I went to pick it up after my oil service they said for $200 they could fix it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610814,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2024","dateComplaintFiled":"08/26/2024","vin":"5TDZZRAH3LS","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"There is an open recall which has not been addressed in a timely manner. The below has been open since OCT 26, 2023. I have been advised that I would be notified when a remedy was available but it's been ten months with no solution. My front bumper detached while I was on the interstate causing damage to the front end of my vehicle. The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610159,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2024","dateComplaintFiled":"08/22/2024","vin":"5TDGZRBH9LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at speeds above 20 MPH, there was a loud whining sound coming from the transmission. The vehicle was taken to the local mechanic and the contact was informed that the sound was an indication of transmission failure. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted or notified of the failure. The failure mileage was 73,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11609624,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2022","dateComplaintFiled":"08/20/2024","vin":"5TDHBRCH1LS","components":"STRUCTURE","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11609073,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"08/16/2024","vin":"5TDEBRCH9LS","components":"SERVICE BRAKES","summary":"During the first 20K miles of driving our 2020 Highlander Hybrid; we noticed that while braking; the car would sometimes lung forward as though we had accelerated quickly. It startles you and it causes you to \"hit the brakes\" quickly. It doesn't happen all the time. It seems to occur more so when we're braking at low speeds in parking lots; while slowing down on a slight decline or simply making a turn left or right while braking. I mentioned this to my Toyota Dealer a few times as to whether or not they had a recall notice for this. I was told \"no\". I had my oil changed on June 15, 2022 MIL/35,379 and I asked them to check this problem. They checked and advised no problem was duplicated and the invoice stated in part \"will wait on any diagnostics at this time\". I was never contacted with a \"fix\". Today (August 16, 2023) I located a Technical Service Bulletin that appeared to address my issue. It is \"T-SB-0059-23\". This issue is a safety concern to both me and my wife; I'd like to see this problem addressed. This was all mentioned during the warranty period but no notifications were made by Toyota. My current mileage is 89,202. Thank you","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11607214,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2024","dateComplaintFiled":"08/08/2024","vin":"5TDYZRAH1LS","components":"POWER TRAIN","summary":"8AT transmission failure. Toyota is telling me that it will take 7 months to obtain a replacement transmission.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11605571,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"07/31/2024","vin":"5TDGZRBH6LS","components":"UNKNOWN OR OTHER","summary":"This is in reference to a 2020 Toyota Highlander. The Air Conditioner is not functional. Upon inspection by a mechanic, and $300 of freon wasted, it was determined that the lines that carry the AC to the rear of the vehicle are defective. Freon immediately drains. We have a case open with Toyota. The Toytota Case Manager acknowledged that the lines are a known issue, however at this time there is no replacement part available to fix the issue. The initial exchange with Toyota in early June resulted in a response that the part ETA was expected for early July. They have delayed twice since, to Late July, and now the status is pending with an ETA of late August but \"subject to change.\" The vehicle is not drivable with the heat of Summer months; at times the internal temperature of the car is well over 100 degrees. I would anticipate people that live in southern year round hot climates with this issue can't drive it at all. My primary concern is having no AC is a safety issue for passengers, including children and an elderly family member [XXX]) for which I am a caretaker, and pets. Toyota did not respond to a request to provide a rental vehicle until the part is available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11604652,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2024","dateComplaintFiled":"07/26/2024","vin":"5TDGZRBH5LS","components":"AIR BAGS","summary":"UNKNOWN","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603055,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"07/18/2024","vin":"5TDZZRAH2LS","components":"POWER TRAIN","summary":"The transmission has gone out. We noticed a whining noise which prompted getting the vehicle inspected which led to the diagnosis. The vehicle is at the dealership and cannot be driven as driving it will void the warranty. The were no warning messages just the whining noise at about 30-40 mph. We were told it was good that we caught it as the car could have broken down at any time which could have been a safety risk if it had all of a sudden stopped in traffic. We have researched and found that others have had the same issue. The transmission is on back order with no set arrival date.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11602621,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2024","dateComplaintFiled":"07/16/2024","vin":"5TDGZRBH8LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure). The contact stated while driving at approximately 40 MPH, the front bumper detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the upper and lower bumper, underpinning, wheel well assembly covers, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11601822,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2024","dateComplaintFiled":"07/13/2024","vin":"5TDGZRAH0LS","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"Front bumper","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11601487,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2023","dateComplaintFiled":"07/12/2024","vin":"5TDDZRBH6LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving 60-65 MPH and changing lanes, the front lower bumper cover suddenly separated from the vehicle. The contact pulled over to the side of the road. The vehicle was taken to the dealer, where the front lower bumper cover assembly was replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V72000 (Structure) which the contact related to the failure. The manufacturer was contacted for reimbursement, but the manufacturer denied reimbursement. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11600112,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2024","dateComplaintFiled":"07/08/2024","vin":"5TDFZRAH6LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11600162,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/25/2023","dateComplaintFiled":"07/08/2024","vin":"5TDHZRBH0LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 50 MHP, the contact's husband became aware that there was unknown part had loosened on the front of the vehicle. The contact pulled over to the side of the road and upon inspecting the vehicle, the contact became aware that the front bumper assembly was detaching. The vehicle was taken to an independent mechanic however, the vehicle was not repaired due to the cost. The contact then received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11599670,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2024","dateComplaintFiled":"07/07/2024","vin":"5TDGBRCHXLS","components":"AIR BAGS","summary":"There has been an open recall WITHOUT resolution for over 6 months","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11595933,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2024","dateComplaintFiled":"06/22/2024","vin":"5TDHZRBH2LS","components":"POWER TRAIN","summary":"2020 Highlander XLE 8-AT: whining sound when the vehicle is in forward motion; any speed. No sound noticed when in reverse. At this time, there is no condition, noticed, while shifting gears. Sound is constant regardless of speed. Dealer (6/14/2024) has diagnosed the transmission is bad; needs to be replaced. T-SB-0008-21 & T-SB-0160-18 cover same sound condition this vehicle has now.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11594796,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2024","dateComplaintFiled":"06/17/2024","vin":"5TDHZRBH0LS","components":"UNKNOWN OR OTHER","summary":"Rear AC lines are defective and are failing on vehicles releasing gas under the vehicle. Dealer has confirmed this is a known design issue caused by dissimilar metals between the vehicle, bracket and rear AC lines. Toyota has stopped supply of the defective part but has no solution to repair this issue yet. They have no solution other that to wait for a) Parts to be re-continued, b) wait for Toyota to release a design fix. Meanwhile I have a newborn and the car is unable to maintain a acceptable temperature for occupation","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11594195,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"06/13/2024","vin":"5TDBBRCH9LS","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"I was pulling into a parking space in a parking garage. As i was pulling in, the car unintentionally had a rapid acceleration event and crashed into a cement pillar causing the car to be a total loss","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11592223,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2023","dateComplaintFiled":"06/03/2024","vin":"5TDGZRBH1LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front lower bumper cover had detached on the front passenger's side and was swinging while driving. The vehicle was taken to the dealer, who informed the contact that the vehicle needed to be repaired at an auto body collision shop due to a crack on the front lower bumper cover, prior to the recall repair. The contact stated that the dealer failed to honor the recall repair because the recall repair involved repairing or replacing the upper and lower front bumper covers as necessary, free of charge. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 40,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591270,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2024","dateComplaintFiled":"05/29/2024","vin":"5TDDZRBH0LS","components":"POWER TRAIN","summary":"Loud whining noise after 55000 miles , Toyota saying i need a new transmission in my suv that now has 60785. I had alerted Toyota regarding the noise a month prior and they said it was a normal noise.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591063,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2024","dateComplaintFiled":"05/28/2024","vin":"5TDHZRBH3LS","components":"AIR BAGS,SEAT BELTS","summary":"The contact's wife owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the audible seat belt chime sounded after the front passenger's side seat occupant had buckled the seat belt. The seat belt warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,080. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11589942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2024","dateComplaintFiled":"05/21/2024","vin":"5TDBZRBH2LS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11589790,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2020","dateComplaintFiled":"05/20/2024","vin":"5TDYARAH3LS","components":"SERVICE BRAKES","summary":"This vehicle was purchased new. Early in our ownership we ( my wife and I ) occasionally notice that the brakes momentarily release when they are applied for just a second causing us to increase braking which results in the brakes working again. This usually happens when slowing to make a turn at slow speeds. It doesn\u2019t happen all the time but has persisted throughout the four years we have owned the car. We have continued to document this issue with the dealers service department in hopes a service bulletin would be issued with a fix. They have driven the car and done computer diagnostic checks to no avail. Just wonder if anyone else has had this issue and whether anything can be done to fix it ?","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11589036,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/16/2024","vin":"5TDYZRAH9LS","components":"ELECTRICAL SYSTEM","summary":"Loud screeching noise from stereo speakers. Very loud.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11588704,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"05/14/2024","vin":"5TDYZRAH1LS","components":"POWER TRAIN","summary":"Transmission began whining and hesitating around 62K miles. Transmission is the 8AT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11586313,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2024","dateComplaintFiled":"05/01/2024","vin":"5TDGZRBH3LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound while failing to shift gear or accelerate. The vehicle was taken to a dealer and was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11585285,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2021","dateComplaintFiled":"04/25/2024","vin":"5TDDZRBH7LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while inspecting the vehicle after an oil change, she noticed that the front lower bumper assembly was detached and was hanging down. Additionally, there was an abnormal sound coming from the front of the vehicle while driving. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair could not be performed unless she paid a fee to repair a scratch on the bumper. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11584472,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2024","dateComplaintFiled":"04/22/2024","vin":"5TDGARAH5LS","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"On numerous occasions when applying the brakes on my vehicle there is a very noticeable \"surge\" when the vehicle slows to a near stop. It feels like there is a momentary loss of braking before the brakes re-engage. I have had the vehicle since new and it seems like the problem has become more noticeable over time. I have lost some confidence in the safety performance of the vehicle due to this dangerous issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11582660,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2024","dateComplaintFiled":"04/12/2024","vin":"5TDHBRCH2LS","components":"UNKNOWN OR OTHER","summary":"The vehicle continues to place excessive wear on the right rear tire despite the auto dealership service department stating there is nothing wrong with the vehicle. My tires have been replaced 4 times with 89,000 miles on the vehicle. The dealership service department is not willing to look into it any further and states everything is normal despite something clearly wearing this particular tire every 20-25,000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11578704,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2024","dateComplaintFiled":"03/21/2024","vin":"5TDGZRBH5LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number:\u00a023V720000 (Structure), however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11574921,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2023","dateComplaintFiled":"03/01/2024","vin":"5TDHZRBH2LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact was informed by an independent mechanic that the front bumper had begun to detach from the vehicle on the driver's and passenger\u2019s side ends of the vehicle. The vehicle was taken to a dealer but was later referred to an independent body shop for service. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11572942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2024","dateComplaintFiled":"02/20/2024","vin":"5TDHBRCH9LS","components":"STRUCTURE","summary":"We were driving at around 70 mph on lane #3 on [XXX] near Auburn CA at around [XXX] on [XXX] with 2 passengers and some baggage in the trunk. No baggage were on the roof rack. Traffic was light and no vehicle was directly ahead of us at the time. Weather was cloudy. Suddenly we heard a loud bang above us, like a gun going off. I opened the sunroof cover and found the sunroof glass shattered. After exiting the freeway and parking, we found only the sunroof glass was damaged. The glass was shattered but still intact. There was no damage to the roof or roof racks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11571819,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2024","dateComplaintFiled":"02/14/2024","vin":"5TDBZRBHXLS","components":"SERVICE BRAKES, HYDRAULIC","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 60 MPH, the contact depressed the brake pedal to slow for traffic. The contact stated that the vehicle was vibrating and as he depressed the brake pedal the pedal stiffened and required more pressure to depress. The contact stated no warning light was illuminated. The contact stated that the brake pedal failure occurred only between driving 60 to 70 MPH. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11570806,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"02/08/2024","vin":"5TDGARAH9LS","components":"VISIBILITY/WIPER","summary":"The side view mirrors are very shaky at all speeds-- and worse over bumps/and/or at highway speeds. It causes a distraction in the peripheral vision of the driver, and does not provide a reliable, clear image in the mirror while the car is underway. The problem is worse on the driver (left) side, but it exists on both sides. This creates an unsafe condition where vision is not clear in the side mirrors.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11570090,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"02/05/2024","vin":"5TDHZRBH8LS","components":"STRUCTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11564942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/11/2023","dateComplaintFiled":"01/11/2024","vin":"5TDYZRAH4LS","components":"SERVICE BRAKES,ENGINE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11563368,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2024","dateComplaintFiled":"01/03/2024","vin":"5TDYZRAHXLS","components":"AIR BAGS","summary":"The contact owns a 2020 Toyota Highlander. The contact discovered online that the VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made not aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11562150,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2023","dateComplaintFiled":"12/27/2023","vin":"5TDYZRAH0LS","components":"UNKNOWN OR OTHER","summary":"Nav Search and Voice message dictate disabled. Highlander 4th Generation (2020+) Has anyone experienced a DCM failure? My 2020 Highlander LTD hit 70K and 3yr mark; all of a sudden my Nav won't search while driving and I cannot dictate a response to a msg. Other forums suggest, reset the DCM by disconnecting the battery for a minimum of 30 minutes. This can be problematic. NO hands free driving capability.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11561204,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"12/20/2023","vin":"5TDHZRAH4LS","components":"POWER TRAIN","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, he heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and it was determined that the sound was coming from the transmission however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 100,100.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11557585,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2023","dateComplaintFiled":"11/30/2023","vin":"5TDFZRAH9LS","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact was able to jumpstart the vehicle and the vehicle operated normally. The contact had taken to the vehicle to a certified mechanic who tested the battery and alternator but found no failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11557529,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2023","dateComplaintFiled":"11/29/2023","vin":"5TDDZRBH6LS","components":"POWER TRAIN","summary":"The car is barely 3 years old with 74000 miles to it. The is a humming noise coming from the transmission which the dealer said I may want to replace it. It\u2019s not cheap to do so and I don\u2019t expect it to happen to a new car.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11552375,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2023","dateComplaintFiled":"10/28/2023","vin":"5TDEBRCH4LS","components":"SERVICE BRAKES","summary":"On more than 50 occasions while coming to a stop or slowing down I have experienced a surge forward while applying the brakes. It has happened at stop signs, stop lights, going downhill. I cannot duplicate on demand. Several times it has surged me past a stop sign/stop light while I still had my foot on the brake. Also, when the surge happens, I have to push harder on the brake pedal to stop the vehicle. I took it to the dealership on 9/2023 and was told it was not a problem that could be replicated and it has happened several times since then.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11551806,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2023","dateComplaintFiled":"10/25/2023","vin":"","components":"EQUIPMENT","summary":"See attached document from complainant","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11549268,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2023","dateComplaintFiled":"10/10/2023","vin":"5TDGBRCH6LS","components":"SERVICE BRAKES","summary":"Was following a truck that was pulling a utility trailer. We had just stopped and started moving again when when he suddenly stopped. I had just sped up maybe going 10 to 15 mph when I applied my brake, the brakes did not engage until after I hit the trailer in front of me and jammed it into truck it was being pulled by.I had front end damage and radiator damage and the car was not drivable. I had noticed previous to this that at times at low speeds the brakes would not engage and would need to be double tapped to get them to engage. Could go weeks without it happening or could happen multiple times in a day. No consistency to the issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11546622,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/30/2022","dateComplaintFiled":"09/26/2023","vin":"5TDFZRBH0LS","components":"VISIBILITY/WIPER","summary":"1. Climate control system failure to defrost windows during cold weather/winter conditions caused all windows to fog resulting 0 visibility while driving. 2. Occupants including myself, spouse, adult child and toddler grandchild , surrounding vehicles and their occupants were for 5 to 10 minutes exposed to potential multi-car crash, injuries and loss of life. 3. Online research revealed this climate control failure has been experienced by other Toyota owners and the issue has been resolved however not been reported to NHTSA. Two days after the occurrence the vehicle was taken to Bud Clary Toyota, Moses Lake, WA for inspection and repair. Note-without the detailed information from my online research the issue/repair/resolution wasn't determined by the Toyota service shop. 4. There are no warnings when this failure occurs. It happens only when outside temperatures drop below 40 degrees and severity increases with quick drops in temperature. The first occurrence was during first winter of ownership, 2020/2021 and reported to the next servicing dealership, Peterson Toyota, Boise, ID. 5. The repairing dealership required customer pay and advised to follow up with Toyota customer service to report and request reimbursement. Follow up completed later in December 2022, Toyota denied warranty reimbursement however the customer service agent requested and obtained repair reimbursement and recommended reporting and requesting recall status to NHSTA.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11545645,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2023","dateComplaintFiled":"09/20/2023","vin":"5TDXBRCH3LS","components":"STRUCTURE,ENGINE","summary":"About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with highlanders. My partner can feel it happen too. I'm not sure if it's the braking system or engine. My guess is engine because it seems to be a power surge. It's inconsistent, and happens in all kinds of weather, hot/cold, dry/wet. No warning lights, or messages. Happens a lot, but I'm using the example of earlier this week. You're welcome to inspect if you want. It is a hybrid and one of my friends said it might be switching systems, but our other car is also a hybrid and doesn't have anything like this happening.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11543876,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2023","dateComplaintFiled":"09/11/2023","vin":"5TDGBRCHXLS","components":"SERVICE BRAKES","summary":"On several occasions while coming to a stop or slowing down I have experienced a surge forward while applying the brakes. It has happened at stop signs, stop lights, going downhill. I cannot duplicate on demand. Several times it has surged me past a stop sign while I still had my foot on the brake. Also, when the surge happens, I have to push harder on the brake pedal to stop the vehicle. I have had the hub replaced as well as the wheel censer and I still have the problem. I took it to the dealership on 8/15/22 and it has happened several times since then.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11543608,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2023","dateComplaintFiled":"09/09/2023","vin":"5TDHBRCH1LS","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"Random loss of braking feeling and jolting forward when stopping due to regenerative braking letting off. Happened randomly since purchase. Happens around 20mph mark","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11540953,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2021","dateComplaintFiled":"08/26/2023","vin":"5TDGBRCH9LS","components":"SERVICE BRAKES","summary":"it does occasionally when coming to a complete stop sign to seems to jolt forward . I have taken it to the local Toyota dealer as a safety concern and was told after they analyized the computer data couldn\u2019t find any problem . Yet it seems to keep happening","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11538899,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2023","dateComplaintFiled":"08/16/2023","vin":"5TDFZRAH8LS","components":"STRUCTURE","summary":"Driving at highway speeds of 75 mph (posted speed), front bumper fell off of car. Outside temperature was 107 degrees. Bumper was lodged under car and all insulation peeled off of wheels. Had to pull all parts from under car and around wheel openings and was able to continue to destination. No accident occurred as the result of this as I was able to safely pull over to side of road.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11532450,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2023","dateComplaintFiled":"07/15/2023","vin":"5TDHZRBH0LS","components":"VISIBILITY/WIPER","summary":"A rock hit my windshield and it got a crack in it several feet long. A few days later a rock hit the other side of my windshield and it cracked there about six inches.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11522590,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/18/2022","dateComplaintFiled":"05/18/2023","vin":"5TDGBRCH4LS","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that after slowing down to come to a stop, the vehicle would inadvertently surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle had not been repaired. The failure had since become more frequent. The manufacturer was made aware of the failure. The approximate failure mileage is 36,009.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11521889,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2023","dateComplaintFiled":"05/14/2023","vin":"5TDBBRCH9LS","components":"SERVICE BRAKES","summary":"UNKNOWN. Brakes have temporary failure midway through braking. The pedal feels like it drops and the car ceases to brake. You press down hard quickly, and it takes a second for the car to then brake again. Naturally the car jerks, at time throwing people forward and locking seatbelts. This happens most frequently going downhill, and happens at a variety of different speeds. Dealership says there is no issue. It happens multiple times a week, if not multiple times a day. While I typically drive with adequate space for this failure, I cannot control other drivers. I almost rear ended a person who cut in front of me from the right lane when the braking failure occurred.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11521563,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2023","dateComplaintFiled":"05/11/2023","vin":"5TDFARAH7LS","components":"SERVICE BRAKES","summary":"My car frequently accelerates suddenly when I am actively braking. I will begin braking, start to slow down, then the car will accelerate, jolt forward, then start braking again. This puts me at risk for having an accident at stop lights and any time I should be braking. I have an appointment to take it to the dealer. It does not happen every time I am braking and it is not easily reproducible, however it has started happening more often. I have no warnings. An independent auto shop has looked at it and they believe there is a problem when my car is switching from regenerative to hydraulic braking.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11517138,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2023","dateComplaintFiled":"04/14/2023","vin":"5TDHZRBHXLS","components":"SUSPENSION","summary":"Front strut leaking fluid. Needs replacement. Seals worn out below 36,000 miles.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11513134,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2023","dateComplaintFiled":"03/21/2023","vin":"5TDDBRCH0LS","components":"UNKNOWN OR OTHER","summary":"On March 20th while on the freeway my 2020 Toyota Highlander sunroof exploded. Related or not, I had just rolled up my driver's window immediately preceding the explosion. The sound from this was loud and surprising. Thankfully I was able to get to the right lane and exit the freeway. Upon stopping and viewing the sunroof I was surprised to see the remaining glass pushed UP out of the car. I had no warning nor was I in a situation that I would have expected there to be a problem. I have an appointment 3 days after the explosion at the dealer for them to check it out.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11512616,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2023","dateComplaintFiled":"03/19/2023","vin":"5TDEBRCH4LS","components":"SERVICE BRAKES,LANE DEPARTURE","summary":"When I am using the brakes an a medium rate the vehicle will loose its brakes for a second causing a loss of control on the vehicle. This happens randomly and caused us to almost go off a culvert of a driveway once. It has scared us many times to thinking we were going to hit the car in front of us. It makes my wife sick every time it happens. Smart motors and regional techs from Toyota have looked into this issue and determined this to be a \u201cfeeling\u201d and not a safety hazard. This is not the case and needs to be fixed before someone gets hurt. Lane Keeping assist is unusable. When it is turned on it fights with the driver. It will swerve back in forth in its lane and sometimes so bad it feels like the car would roll if it was not turned off and got worse. Every once in a while it will try to take an exit on the highway by itself. Date of incident in questionnaire is approx to the last time it happened. It has happened too many times to count. Vehicle mileage is when we first started really having issues with the brakes. Lane assist is an always thing.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11510966,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2023","dateComplaintFiled":"03/09/2023","vin":"5TDBBRCH9LS","components":"SERVICE BRAKES","summary":"We purchased the highlander a few days ago from a Toyota dealership. There are currently no recalls that have not been addressed and the car seemed to be in great condition. Driving the last few days there have been times that the brakes just don't function properly. I went online to see if this was an issue that had been reported. I found this description below and it is exactly my experience as well. This site has the other complaints that match my experience. Feeling like you don't have brakes for a few seconds is going to lead to accidents. I have a 2005 Highlander and I am sad I spent so much money and would feel safer driving my old car. It has not been confirmed by a dealer, or inspected, and there are no lights on the vehicle. I don't know where to go for an honest assessment. https://m.carcomplaints.com/Toyota/Highlander/2020/brakes/service_brakes.shtml I have experienced brake issues, on any slight decline where the braking system will let up as if the braking is not working for a moment, and also, a jerk forward once stopped. This will lead to an accident and potentially, a pedestrian getting hurt if not addressed. I took it to the dealer and they stated they could not replicate the issue, therefore, did not run diagnostics on the vehicle and will do nothing else for me. I have great concern this will lead to an accident and after 30 years of driving, I'm having to constantly think of leaving enough room between myself and other cars to avoid an accident, and adequate room for a brake malfunction. I have another 2020 hybrid Toyota that does not have this issue. So, it is not an issue with all hybrids. - Berkley, MI, USA","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11507494,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"02/15/2023","vin":"5TDHZRBH3LS","components":"UNKNOWN OR OTHER","summary":"The driver side mirror shakes and vibrates while driving. This is distracting and makes it difficult to concentrate on surroundings. This happens at all speeds. My dealership said that it is normal, but I see many other people on forums have similar complaints. The passenger side mirror does not rattle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11506825,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2023","dateComplaintFiled":"02/12/2023","vin":"5TDGZRBH3LS","components":"POWER TRAIN","summary":"I pulled my vehicle into the driveway and stopped outside of the garage. I stepped out to fold my mirrors on both sides of the vehicle as the garage is very narrow. I also need to unload my belongings from the rear hatch. I walked around to the Right side mirror, folded it and headed to unload the hatch when the vehicle PULLED ITSELF INTO THE GARAGE; literally! I could not open the doors as they lock and the space is so narrow. The vehicle stopped when it hit the back wall of the garage. I immediately opened the door and turned the vehicle off. The Vehicle sounds an alarm and shows the message \"Shift to park\" if not in Park. This did not happen. I sat in the car putting my sunglasses away and unplugging my phone before exiting. If I had not put the vehicle in Park, I would have heard and seen the warnings immediately and the car would have moved immediately; not 30-60 seconds after exiting. Note: our driveway is flat","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11505912,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"01/31/2023","dateComplaintFiled":"02/06/2023","vin":"5TDHBRCH5LS","components":"AIR BAGS","summary":"Air bags didn\u2019t deploy in severe accident. Vehicle is available for inspection. Air bags not deploying in accident could have led to injuries. No service or dealerships has seen the vehicle. Police didn\u2019t inspect the vehicle. Insurance company is going to look at the vehicle on February 13, 2023. No indication of any service lights for air bags on vehicle\u2019s dash.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11499606,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2022","dateComplaintFiled":"12/30/2022","vin":"5TDDZRBH3LS","components":"WHEELS","summary":"Case #11497584, All 4 tires Brigestone 235/55R20 102V cracked(DOT 4919, Thread 6/32-7/32). Numerous report of this tires exploding. load index 102 is Max load 1874 Lb at 44 PSI. Manufacturing label is 36 PSI, GAWP RR 3405. At 36 PSI(load inflation table) tire capacity is 1620 Lb which is show that GAWP 3405/2=1702.5 LB is ALREADY OVERLOAD each rear tire by 82.5 LB. If you add 5000 Lb trailer(tongue load 10%=500 Lb) then rear tire will be overloaded 82.5+500/2=332.5 Lb. This is 332.5/1874=17.7% All Toyota Highlander 4th generation LIMITED & PLATINUM should be removed from the road an emergency. The contact stated that their wife drives the vehicle majority of the time. The contact also expressed concerns about the tires not being able to support the weight of all 7 passengers or the weight of towing their boat.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11497855,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2022","dateComplaintFiled":"12/17/2022","vin":"5TDFZRBH7LS","components":"SEAT BELTS","summary":"Driver's seatbelt doesn't latch well and when latched it is very difficult to unlatch making you feel trapped in vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11497584,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/07/2022","dateComplaintFiled":"12/15/2022","vin":"5TDDZRBH3LS","components":"TIRES","summary":"The contact owns a 2020 Toyota Highlander equipped with Bridgestone Tires, Tire line: Alenza Sport, Tire Size: 235/55/R20, DOT Number: 1W28AALA15019. The contact stated that the four tires cracked, due to a discrepancy between the stated weight capacity for the tires and the gross vehicle weight. The contact discovered the failure upon inspection of the vehicle and immediately stopped driving the vehicle. An independent mechanic was notified of the failure. The tire manufacturer was also notified of the failure, and the contact was provided a case number. The vehicle had was not repaired. The tire and vehicle failure mileage were approximately 20,000. The contact stated that their wife drove the vehicle majority of the time on local roads. The contact also expressed fears of the vehicle's tires not being able to support the weight of 7 passengers or being able to tow a boat.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA SPORT A/S","size":"235/55R20 102V","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11495784,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/02/2022","vin":"5TDFZRBH8LS","components":"STRUCTURE","summary":"The contact's wife owns a 2020 Toyota Highlander. The contact stated while the vehicle was parked, his wife noticed that the front passenger's side carpeting was extremely wet. Upon investigating the failure, both the contact and his wife noticed that the carpeting underneath was extremely soaked. The contact stated that both he and his wife used towels to soak up the water. The vehicle was taken to an independent mechanic where it was diagnosed that the HVAC evaporator drain hose was clogged, which caused water to leak into the front passenger's side of the vehicle. The independent mechanic informed the contact that the failure was related to Toyota Technical Service Bulletin Number: 0080-19 (HVAC Evaporator Drain Hose Clogged Due to Insect Intrusion) and referred the contact to the dealer for the repair. The dealer and the manufacturer were notified of the failure and informed the contact that the repair could not be covered under warranty. The vehicle was not repaired. The failure mileage was approximately 12,300.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11489839,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/18/2022","dateComplaintFiled":"10/18/2022","vin":"5TDEBRCHXLS","components":"SERVICE BRAKES","summary":"On several occasions the brakes will get very weak and you have to apply normal than normal pressure. There\u2019s a second where it feels like the brakes have failed. All occasions have been on dry flat roads. This last occasion I was turning into a grocery store driveway and in the turn the brakes failed and I had to press hard and turn harder or I would have ran into the car leaving the driveway. It\u2019s not the hybrid system. I\u2019ve owned prior Toyota hybrid and the brakes don\u2019t give out like this. Sometimes it\u2019s less that 5MPh but it\u2019s also done it at 10-15mph. Both times the batteries are not fully charged so there isn\u2019t any reason why the regenerative breaking should be suddenly shutting off causing the breaks to feel soft.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11487546,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2022","dateComplaintFiled":"10/02/2022","vin":"5TDGBRCH2LS","components":"STRUCTURE","summary":"While driving on the freeway, with no prior damage, the front bumper came lose and dragged under vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11482705,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/26/2022","dateComplaintFiled":"09/03/2022","vin":"5tdhzrbh0ls","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"ECU system failure. Dealer ship is stating ECU system was damage from soda or coffee which is not accurate found a recall on this vehicles with the same issue our vehicle is having.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11482382,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2020","dateComplaintFiled":"09/01/2022","vin":"5TDFZRAH7LS","components":"UNKNOWN OR OTHER","summary":"The driver side mirror, yes available for inspection The mirror is shaking on higher speed makes it difficult to keep up with traffic around you No No No","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11479720,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2022","dateComplaintFiled":"08/17/2022","vin":"5TDFZRBH1LS","components":"UNKNOWN OR OTHER","summary":"While driving at approximately 45 MPH on a multi-lane parkway in Virginia, my wife and I heard a loud explosion which I immediately assumed might be a tire blowout. However, the steering system seemed normal as I slowed the car and began a move toward the road's shoulder. Within 10-15 seconds we began to hear the sound of \"rushing air\" above our heads. To determine why we heard that sound we slowly retracted the interior cabin fabric \"head cover\" to expose our sunroof; as soon as the \"head cover\" had retracted an inch or two it was clear that we had a large hole in the sunroof forward panel and that the tempered glass had shattered. We immediately closed the \"head cover\" and continued forward to our home which was a few miles away. As we drove, more and more \"glass shards\" were falling to the topside of our head cover. Fortunately, with our fabric head cover closed when the sunroof \"failed\" we were not showered by glass. However, had we had the sunroof exposed, I believe we would have had small glass pieces fall into the cabin area and on our heads. I have called my insurance company (USAA) and they have processed my claim sending me to SAFELITE which in turn has forwarded my repair work to SUNROOF EXPRESS. I called my Toyota Dealership which told me the sunroof is no longer under warranty. I can only speculate that the failure was caused either by a \"micro-defect\" in the sunroof which over time and temperature changes (summer heat, interior cool from A/C, winter freeze, etc) caused a sudden failure; or, it's possible a rock/pebble kicked up by a vehicle somewhere in front of us had a trajectory high enough (higher than our front windshield) and then impacted the sunroof at a sufficient angle to cause its failure. Following this incident with my car, I went on-line and discovered that I'm not alone. Apparently many other motorists have experienced what they describe as \"explosive\" sunroof failures...and some have been showered in glass. Not good!","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11478769,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2022","dateComplaintFiled":"08/11/2022","vin":"5TDGBRCH3LS","components":"SERVICE BRAKES","summary":"I have experienced brake issues, on any slight decline where the braking system will let up as if the braking is not working for a moment, and also, a jerk forward once stopped. This will lead to an accident and potentially, a pedestrian getting hurt if not addressed. I took it to the dealer and they stated they could not replicate the issue, therefore, did not run diagnostics on the vehicle and will do nothing else for me. I have great concern this will lead to an accident and after 30 years of driving, I'm having to constantly think of leaving enough room between myself and other cars to avoid an accident, and adequate room for a brake malfunction. I have another 2020 hybrid Toyota that does not have this issue. So, it is not an issue with all hybrids.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11476376,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2021","dateComplaintFiled":"07/28/2022","vin":"5TDHBRCH2LS","components":"UNKNOWN OR OTHER","summary":"Excessive tire wear was noted at 18,000 miles requirement replacement of tires. 25,000 miles later, the same tire wear problem has occurred on a set of tires rated at 65,000 miles. The west is much more predominant on the passengers side. Toyota has been informed and claims there is no problem with the vehicle, despite not inspecting the vehicle for other causes. This is a safety hazard, as with regular checkups, the tires were so low that one is at 0/32nd. Upon showing giving me the printout after measuring, the dealership told me I could drive on the tires a few more months. This is a major safety concern.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11475471,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2022","dateComplaintFiled":"07/23/2022","vin":"5TDYZRAH7LS","components":"UNKNOWN OR OTHER","summary":"Sunroof exploded (like the sound of a bomb), without warning, on 7/21/22, while driving the vehicle. The shards traveled upward, and broken tempered glass protrudes towards the sky. Size of hole (largest points) approx. 16\" X 9\". It was not a rock or any other debris that caused this--it was internal force. I reached out to the dealer on 7/21/22, and today with pictures, who will reach out to Toyota. No damage was done to the vehicle, to the best my knowledge, other than the sunroof.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11467408,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/03/2022","dateComplaintFiled":"06/03/2022","vin":"5TDHBRCH8LS","components":"UNKNOWN OR OTHER","summary":"While driving around 60 MPH all the sudden I heard a loud explosion like a shot gun going off and then my sunroof exploding and shattering all over me and the interior of my car. There was no impact from another vehicle, rock, tree, anything. It just exploded into thousands of little pieces out of nowhere. It was terrifying. I was able to safely pull over. There were cuts experienced.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11466975,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2022","dateComplaintFiled":"06/01/2022","vin":"5TDHBRCH7LS","components":"SERVICE BRAKES","summary":"Several times while applying the brake, particularly when braking slowly and often either downhill or turning a corner, there seems to be a gap in the braking. It feels like I have let my foot of the brake, but I have not. It is very brief. I have taken this to the dealer and they indicated they were able to replicate it and tried to fix it, but the problem has continued. For the approximate date asked about below, it has probably happened at least 50 times and it's happened with our two household drivers.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11465511,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2022","dateComplaintFiled":"05/20/2022","vin":"5TDHBRCH1LS","components":"ELECTRONIC STABILITY CONTROL (ESC)","summary":"The contact owns a 2020 Toyota Highlander The contact received notification of NHTSA Campaign Number: 22V239000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11465260,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2022","dateComplaintFiled":"05/19/2022","vin":"5TDHBRCHXLS","components":"STRUCTURE","summary":"In April 2022, the sunroof on our 2020 Highlander Hybrid spontaneously exploded (without impact) while driving on the freeway. It was like a loud shotgun went off in the cab of our SUV. We were showered with glass and small cut to my wife's hand. Thankfully there was no traffic otherwise it could have easily caused an accident, putting us and others at risk. The local Toyota Dealership (where we purchased the car from in 2020) took photos (half the glass broke out, the remaining glass had glass shards pointed upwards like a volcano). The Service representative originally advised us that Toyota would likely pay to replace the sunroof and pay for our rental car (as we had just begun a 2-week trip), but then later refused, stating that the sunroof must have had a chip in it or was impacted (which were absolutely false claims). They stated that I must submit it to my insurance who they billed for $2,410 (sunroof assembly remove & replace, new glass, clean-up detail glass shards, supplies/materials, labor), and $500 of which I would have to pay for a deductible. After many difficult emails and telephone conversations, Toyota Corporate finally agreed to pay my $500 deductible but then later handed me a Goodwill Settlement Agreement to sign, stating the matter is resolved and I would take no further action. I refused to sign it, because I had a $1,900 Car Rental bill (less $450 from my insurance), that Toyota refused to pay. There were no warning messages or symptoms. It is a manufacturing defect that Toyota refuses to acknowledge so that customers and their insurance companies get stuck with all of the bills.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11456525,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2022","dateComplaintFiled":"03/13/2022","vin":"5TDEBRCH3LS","components":"STRUCTURE","summary":"The front portion of the panoramic sunroof/moonroof blew out with a loud boom while my husband and I were driving on interstate 75 south in Florida. The flying glass could have injured us had the shade not been closed or if it had been raining and possibly caused an accident. I saw that another person had the same experience with a 2018 Toyota Highlander XLE with a panoramic moonroof listed on Toyota Nation on Oct 3, 2019. It has not yet been inspected. Insurance company was notified. No warnings or symptoms of the exploding moonroof occurred prior to the failure. It just happened today about 1 1/2-2hr ago.About 6pm.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11454587,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2022","dateComplaintFiled":"02/28/2022","vin":"5TDHBRCH3LS","components":"SERVICE BRAKES","summary":"When going downhill and applying the brakes slightly. You keep your foot constant on the brake pedal. Braking some. The car would suddenly release the brakes for a second or two at speed about 35-40 mph. Then it catches up the brakes again. This looks really dangerous when you drive. I don't like this at all. It happens regularly to me. Maybe once a week or so. I started noticing it a while ago.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11451313,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2022","dateComplaintFiled":"02/10/2022","vin":"5TDGZRBH6LS","components":"UNKNOWN OR OTHER","summary":"On several occasions, using the key fob to remote start the car, once unlocking the car, the car doesn't turn off as it should when unlocked or touching the drivers side door. Once in vehicle (car still running), car is unresponsive until shifted from Park, then the engine shuts off and car is disabled for 10-15 minutes. Will not start, unresponsive to touching the push start ignition and dash says \"Not ready to Drive.\" Brake pedal gets very hard. Have been unable to video the actions of the remote start in order to get it to a dealership.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11450974,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2021","dateComplaintFiled":"02/08/2022","vin":"5TDEBRCH1LS","components":"FUEL/PROPULSION SYSTEM,ELECTRICAL SYSTEM","summary":"Fuel gauge is inaccurate, leading to potential safety issues. The fuel gauge does not show as full, when the car is refueled, and likewise shows as empty when there is enough fuel to drive hundreds of miles. This has led to situations where the fuel light is on, and car is indicating no remaining miles left, but there is plenty of fuel. Toyota knows there is a problem. I started a Lemon Law claim with the Washington State Attorney's General office and notified Toyota. They have offered to replace my vehicle, which is currently in process.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11450286,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/08/2021","dateComplaintFiled":"02/03/2022","vin":"5TDYZRAH3LS","components":"UNKNOWN OR OTHER","summary":"I was driving on the highway at about 65 mph, there were no cars beside me, when there was a loud explosion type noise. I noticed the passenger side mirror had flipped into the window. The cover on the mirror exploded causing damage to the hood and side panel of the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11447885,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"01/18/2022","vin":"5tdbzrbh2ls","components":"SERVICE BRAKES,LANE DEPARTURE","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that upon the depression of the brake pedal, the vehicle would intermittently surge forward without warning. The contact stated that he would shift the vehicle into neutral to stop the vehicle from surging. The contact also stated that the blind spot monitor's unavailable warning message would intermittently appear on the instrument panel. The contact had taken the vehicle to Bayside Toyota and Waldorf Toyota and each dealer was unable to duplicate or diagnose the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 21,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11442428,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2021","dateComplaintFiled":"12/02/2021","vin":"5TDFZRBH0LS","components":"UNKNOWN OR OTHER","summary":"I was driving on a freeway with no cars in front of me and no debris in the air when our panoramic sunroof spontaneously exploded. The glass blew upwards and the remaining glass around the edges were pointed upwards as if the window had suffered an internal to external impact. Fortunately, the fabric was closed and it could have resulted in a severe accident with glass going everywhere.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11440668,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2021","dateComplaintFiled":"11/16/2021","vin":"5tdbzrbh1ls","components":"VISIBILITY","summary":"The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 55 MPH, there was a sudden explosion and the passenger\u2019s side mirror casing dislodged from the vehicle causing damage to the passenger\u2019s side window trim and the hood of the vehicle. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 30,000.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11440447,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2020","dateComplaintFiled":"11/15/2021","vin":"5TDEBRCH1LS","components":"FUEL/PROPULSION SYSTEM","summary":"Since purchasing this vehicle I began to notice that the fuel gauge is inaccurate. This issue is sporadic. Often after filling the gas tank completely, the gauge will only register as 3/4 full. Like wise, it is inaccurate when the tank gets low, showing that there is 1/4 tank, when in fact it is nearly empty. The \"remaining miles\" indicator that displays is likewise inaccurate and often the low fuel indicator light comes on when it shouldn't, and doesn't display when it should. I have had it to the deal 4 times now for repair. Initially they told me nothing was wrong, then indicated that a software update was necessary. When that didn't fix it, I returned the vehicle and they indicated an instrument panel sensor chip needed to be replaced. I waited a month for that to happen and it didn't fix the issue. I then opened a trouble incident with Toyota USA and after several weeks received a call back from the dealer indicating this is a known (presumably still developing) issue and has something to do with a faulty gas tank that causes the readings to be inaccurate. The dealer indicated that they know this will require the gas tank to be replaced but that they don't have parts to do this and will contact me at some point in the future. This is a serious safety issue, as it could lead to the vehicle running out of gas while driving, without any indication that the fuel is low. The only way to have any certainty regarding the fuel level is to do a calculation each time you drive based on the estimated fuel economy and # of miles driven since the last fill up.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11432992,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"04/28/2021","dateComplaintFiled":"09/14/2021","vin":"5TDHZRAH7LS","components":"AIR BAGS","summary":"While making a legal left turn on a green arrow, we were struck on the passenger side of our vehicle by a vehicle that did not stop at the red light.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11430693,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2020","dateComplaintFiled":"08/27/2021","vin":"5tdgzrah6ls","components":"SEATS","summary":"The driver seat started making a motorized noise 2-3 days after I purchased the vehicle. Over the few months from my oil change the noise got louder and louder as we moved the seat back and forth. When I took my vehicle in for its first oil change I addressed it to the dealership as the seat was now no longer able to move forward or backwards. During their inspection they stated there was a lego which was not possible as I had at the time a 1 & 2 year old who would choke on a lego so there is no way I would allow them to play with legos that small, mega blocks okay because those are huge but legos are too small. Anywho the seat was functionable after the inspection which lasted about a month and then went out again. I then brought it up again at the next oil change which they Checked it out and it worked a bit then went out again. The last time I took my vehicle in for its last oil change I addressed it, they took it apart and left it that way as it is now but were unable to locate the reason why it was defaulted. I however found that a piece was missing from one side of the track under the seat but they couldn't see that it was the reason for the malfunction. I have tried multiple times at least 5 times and speaking with the 2 service managers but to no avail this driver seat still can not be adjusted which means no one can drive my vehicle aside from myself not even in case of an emergency. There are no warning lights or alerts that come up.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11429580,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2021","dateComplaintFiled":"08/18/2021","vin":"5TDYARAH1LS","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"Several times pulling out from stop signs I failed to see cars coming from the passenger side. On August 4th 2021 I failed to see a car until it was directly in front of me and I collided with it. Wondering how I could have failed to see it I started doing research on the internet. I discovered others had this same problem also involving an accident. It was brought to my attention the mirrors are large and placed high in regards to the passenger window. I noted others sighted their height as part of the problem. I have a bad back and kept my seat low to ease getting in and out of the vehicle. My vehicle was totaled but the air bags never deployed and no one was injured.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11426238,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"07/24/2021","vin":"5TDYZRAH3LS","components":"LANE DEPARTURE","summary":"The lane keeping assist does not work properly on my vehicle. The lane keeping assist does not keep my car in the center of the lane as intended. For instance, it very forcefully makes the car drift to the left and right of the lane and frequently pulls it into the other lane. I have reported this to my local dealership - Sparks Toyota in Myrtle Beach, SC and Toyota Corporate. Sparks Toyota service has admitted that there are many customer complaints about this issue. They have stated that there is a software download \"fix\" in the works, but not yet available. I did not take their word for this and called Toyota Corporate. The only \"solution\" I have been offered is an offer to show me how to turn the feature off. This is totally unacceptable as the is an important safety feature that does not work properly and in fact, creates an unsafe situation while driving. Since my report of the issue, I have been made aware of an owners Facebook forum that other owners state they are having the same issue and seems to be a widespread problem.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11424273,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2021","dateComplaintFiled":"07/11/2021","vin":"5tdfarah0ls","components":"SERVICE BRAKES","summary":"I have a 2020 Highlander hybrid. When I brake my stopping pauses a half second to a second then brakes normally. I am afraid that I can get into an accident due to this happening at the wrong time or if I loan my car to another driver that is not aware of the problem. I took it to the dealer and couldn't reproduce the fault with their computer connected. Though this has been happening about every other day or so. there were no warnings prior, it just happens randomly! Please go to the attached Toyotanation.com link to see other people having the same issues with their Highlander Hybrids. https://www.toyotanation.com/threads/2021-highlander-hybrid-platinum-not-braking-properly.1694783/","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11422560,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2021","dateComplaintFiled":"06/28/2021","vin":"5tdgzrbh1ls","components":"ELECTRICAL SYSTEM","summary":"The contact owns a 2020 Toyota Highlander equipped with a Tekonsha Prodigy RF Electronic Brake Control with Bluetooth kits, part number 902501. The contact purchased the unit to use for towing a trailer. The contact purchased the part at an independent mechanic and had the equipment installed by another independent mechanic. When the contact first attempted to use the brake kit, her and her husband had connected the equipment per the instructions and brake kit showed the letter \"C\" which meant the part was connected. As the contact started driving the vehicle, a NC (not connected) message had appeared on the brake kit. The contact decided to drive the vehicle back to her home and attempted to reconnect the brake system as instructed but the failure persisted. Upon investigation, the contact discovered that the equipment had been placed under NHTSA Campaign Number: 20E033000 (Electrical System). The contact reached out to the independent mechanics, the one who sold the part and the other that installed it, and neither were aware of the recall. The contact also called the manufacturer and had written a letter to obtain the replacement part however, the contact had not heard back from the manufacturer. The vehicle was not repaired. The failure mileage was 0.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Equipment","productYear":"9999","productMake":"TEKONSHA","productModel":"PRODIGY ELEC. BRAKE CONTR","manufacturer":"Horizon Global"}]},{"odiNumber":11422101,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2021","dateComplaintFiled":"06/24/2021","vin":"5TDDZRBH2LS","components":"VISIBILITY","summary":"The contact owns a 2020 Toyota Highlander. The contact stated that while his wife was driving 55 mph the sunroof exploded without warning or impact. There were no reported injuries. The vehicle was taken to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 15,600.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11420835,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2021","dateComplaintFiled":"06/14/2021","vin":"5tdgarah5ls","components":"SERVICE BRAKES","summary":"My Toyota Highlander is a hybrid and there is an ongoing problem with the brakes under certain conditions. When you are slowing the vehicle down, with your foot on the the brakes, there is a point under 10 miles an hour, where the brakes appear to let go and you must quickly exert dramatically more pressure on the brakes to stop the car. Fortunately it has not resulted in an accident because my wife and I are aware of the potential danger. The danger is, this occurs when you are stopping at a stop sign or crosswalk, pulling into a parking space, or around pedestrians, even pulling into our garage. I have own previous Toyota Hybrids and this vehicle behaves very differently. In my opinion the route of the problem may be the regenerative braking. As you step on the brakes the regenerative braking supplies most of the braking power and then at a slower speed the regenerative braking abruptly dis engages. It seem there should be a way to smooth the erratic behavior of the brakes. I have filed my concerns with the Toyota customer experience center in November of 2020 under my name and file number #2011280027. The car is available anytime to demonstrate the problem, there are no open recalls for this VIN#, and I have been told there are no service bulletins for this problem. The problem has occurred the whole time I have owned the vehicle.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11417587,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"04/17/2021","dateComplaintFiled":"05/18/2021","vin":"5TDBZRBH0LS","components":"STEERING,ENGINE,FUEL/PROPULSION SYSTEM","summary":"In my 2020 Highlander I approached a stop sign at a \"T\" intersection behind 4 other cars. After stopping and looking to see road was clear of oncoming traffic, I pulled out and started my left turn. As I was turning into my lane the car engine turned OFF and the steering wheel was LOCKED in the left position. There was no power for the brakes, which left me jamming on the brake pedal as hard as I could only slowing the car slightly. The steering wheel was LOCKED LEFT and I thought I was going to break it trying to force it back. With no ability to move the steering wheel or brake, I braced myself as the Highlander continued turning in the left direction into the other lane. The result was a head on collision with a Mini Cooper, both cars totaled, and injuring both myself and the other driver. Highlander was investigated by forensic company in the employ of the insurance company, but they could not find any error in the cars CDR (Crash Data Retrieval) system.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11415176,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2021","dateComplaintFiled":"05/04/2021","vin":"5TDHBRCH9LS","components":"ENGINE","summary":"GAS WILL NOT FILL UP TO THE ADVERTISED AMOUNT. DISTANCE TO EMPTY METER IS NOT CALIBRATED CORRECTLY. OTHERS ON TOYOTA FORUMS EXPERIENCE THE SAME ISSUE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11412850,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"04/17/2021","dateComplaintFiled":"04/19/2021","vin":"5TDBZRBH0LS","components":"STEERING,SERVICE BRAKES,ENGINE","summary":"I WAS AT A STOP SIGN IN MY 2020 HIGHLANDER WAITING TO TURN LEFT ONTO A BUSY ROAD. UPON TURNING LEFT ONTO PA STATE HIGHWAY 999, THE HIGHLANDER ENGINE TURNED OFF AND THE STEERING WHEEL WAS \"LOCKED\" INTO A LEFT POSITION. THIS CAUSED THE CAR TO CONTINUE TURNING INTO THE OPPOSING LEFT LANE RESULTING IN A HEAD-ON COLLISION WITH AN ON-COMING CAR. WITH THE ENGINE TURNED OFF THERE WAS NO POWER STEERING, NO BRAKES, AND NO WAY TO UNLOCK THE STEERING WHEEL. THE COLLISION CAUSED MY CAR TO BOUNCE BACK AND SLOWLY FREE ROLL BACK TO THE STOP SIGN AS THOUGH I NEVER ENTERED THE ROADWAY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11405736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2021","dateComplaintFiled":"03/31/2021","vin":"5TDHBRCH6LS","components":"FUEL/PROPULSION SYSTEM","summary":"EACH TIME I FILL UP THE CAR WITH GAS I AM UNABLE TO FILL THE TANK TO ITS LISTED CAPACITY. THE VEHICLE HAS A 17 GALLON TANK, BUT WHEN THE VEHICLE IS NEAR EMPTY (1-2 GALLONS REMAINING) I CAN PUMP IN ONLY 12-13 GALLONS OF GAS. THIS GREATLY IMPACTS THE RANGE OF THE VEHICLE. THE DATE SHOWN BELOW IS MY MOST RECENT FILL-UP, BUT IT HAS HAPPENED EACH TIME I FILL UP. I HAVE REPORTED THIS TO MY TOYOTA DEALER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11399660,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2021","dateComplaintFiled":"03/07/2021","vin":"5TDGBRCH7LS","components":"FUEL/PROPULSION SYSTEM","summary":"THE VEHICLE IS SOLD AS HAVING A 17 GALLON FUEL TANK. I'VE DRIVEN THE VEHICLE FOR 5000 PLUS MILES NOW. I HAVE NEVER BEEN ABLE TO GET MORE THAN 13 GALLONS OF FUEL INTO THE TANK. I HAVE WAITED UNTIL THE GAGE SAID THERE WAS ONLY 12 MILE UNTIL EMPTY. STILL COULD ONLY FILL UP WITH ON 13 GALLONS OF FUEL. THE GAGE SAY'S IT'S FULL. I HAVE MADE THE TOYOTA DEALERSHIP AWARE OF THE ISSUE. BUT THEY SAID THERE WAS NOTHING ON THEIR SYSTEM ABOUT A RECALL OR NEEDED REPAIR. IF THE VEHICLE IS ADVERTISED AS HAVING A 17 GALLON TANK I SHOULD BE ABLE TO USE THAT WHALE 17 GALLONS OF FUEL. INSTEAD I CAN ONLY FILL UP TO 13 GALLONS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11397191,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2021","dateComplaintFiled":"02/21/2021","vin":"5TDEBRCH4LS","components":"FUEL/PROPULSION SYSTEM","summary":"UNABLE TO COMPLETELY FILL FUEL TANK. WHEN FUEL LIGHT COMES ON AND I GO TO FILL IT, I GET NO MORE THAN 13 GALLONS IN MY TANK. THE FUEL GAUGE ONLY READS 3/4 FULL. NEVER COMPLETELY FULL.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11396050,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2021","dateComplaintFiled":"02/13/2021","vin":"5TDBZRBH1LS","components":"ENGINE","summary":"THE ENGINE DIED WHEN STOPPED AT STOP SIGN. AND THEN RESTARTED WHILE TRANSMISSION IN DRIVE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11395569,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2021","dateComplaintFiled":"02/10/2021","vin":"5TDEBRCH1LS","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"VEHICLE WILL NOT START WITHOUT A JUMP AFTER 3-5 HOURS. THE BATTERY STAYS CHARGED LESS THAN ONE DAY, BUT TYPICALLY STARTS AGAIN WITHOUT A JUMP IF DRIVEN AGAIN WITHIN A 3-5 HOUR PERIOD. THE VEHICLE STAYS RUNNING ONCE JUMPED. DEALER SERVICE DEPARTMENT INDICATES A SOFTWARE UPDATE MAY BE REQUIRED. THIS HAS HAPPENED SINCE PURCHASE ON JUNE 7, 2020. DATE BELOW IS THE MOST RECENT DATE IT OCCURRED.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11394879,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/05/2021","dateComplaintFiled":"02/05/2021","vin":"5TDEBRCH3LS","components":"FUEL/PROPULSION SYSTEM","summary":"2020 TOYOTA HIGHLANDER HYBRID AWD. WHEN FILLING FROM ALMOST EMPTY (PER LOW FUEL WARNING LIGHT AND DISTANCE TO EMPTY READING ALMOST 0), TANK ONLY ACCEPTS ~12.5 GALLONS BEFORE GAS STATION FUEL NOZZLE AUTO CLICKS OFF. THE FUEL GAGE AT THIS POINT INDICATES THAT THE VEHICLE IS ~7/8 FILLED. THE OWNERS MANUAL WARNS ABOUT NOT ATTEMPTING TO FILL AFTER THE FUEL NOZZLE AUTOMATICALLY CLICKS OFF. BEING UNABLE TO FILL TANK MAY LEAD TO OWNERS ATTEMPTING TO OVERFILL TANKS AND COULD RESULT IN INADVERTENTLY SPILLING FUEL WHICH POSES A SAFETY RISK AND AN ENVIRONMENTAL DAMAGE RISK. IT CAN ALSO LEAD TO MORE EMISSIONS. A SIMILAR PROBLEM EXISTS WITH 2019/2020 TOYOTA RAV4 PER NHTSA RECORDS, TOYOTA HAS PROPOSED A FIX FOR THIS VEHICLE BUT HAS STATED THAT NO OTHER MODELS ARE AFFECTED BY THIS ISSUE. THE PROBLEM DESCRIBED ABOVE IS ALMOST IDENTICAL WITH THE EXCEPTION THAT THE VEHICLES HAVE DIFFERENT FUEL TANK CAPACITIES. TOYOTA HAS INDICATED THAT THIS IS \"NORMAL\".","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11389935,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2021","dateComplaintFiled":"01/26/2021","vin":"5TDZZRAH3LS","components":"STRUCTURE","summary":"SO WHEN I WAS DRIVING AROUND SPEEDS OF 70MPH THE HIGHLANDER STARTS TO WOBBLE AND THE DRIVER MIRROR SHAKING I WENT TO DEALERSHIP AND THEY SAID THAT IT COULD BE A RECALL IN FUTURE AND DIDN'T FIX THE PROBLEM. HAD IT FOR LESS THEN ONE YEAR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11389803,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2020","dateComplaintFiled":"01/25/2021","vin":"5TDEBRCH1LS","components":"FUEL/PROPULSION SYSTEM","summary":"WHEN RE-FUELING THE VEHICLE WITH DTE OF LESS THAN 30 MILES, THE FUEL SHUTS OFF AROUND 12 GAL. 2ND CLICK FOR FUEL STOPPAGE MAY YIELD ANOTHER 0.5 GAL. NOTHING ADDS UP TO 17.1 GAL OF FUEL IN THE TANK. GOING BEYOND THE 1ST CLICK IS BAD FOR THE SYSTEM, YET ONLY FILLS THE CAR UP TO 7/8 FULL ON THE FUEL GAUGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11389244,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2020","dateComplaintFiled":"01/21/2021","vin":"5TDXBRCH9LS","components":"FUEL/PROPULSION SYSTEM","summary":"FUEL GAUGE DOES NOT PROPERLY REGISTER FULL HYBRID FUEL TANK (DESIGN) AND/OR DEFECTIVE FUEL LEVEL SENDING UNIT. TOYOTA SERVICE REPORT (6032680/1- 25 SEP 2020); TOYOTA SERVICE REPORT (6046594/1- 21 JAN 2021).","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11388861,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2020","dateComplaintFiled":"01/19/2021","vin":"5TDEBRCH6LS","components":"FUEL/PROPULSION SYSTEM","summary":"2020 TOYOTA HIGHLANDER HYBRID PLATINUM AWD CANNOT FILL UP FUEL TANK ALL THE WAY. MAX CAN FILL IT UP WHEN IT SHOWS 0 MILES LEFT OF FUEL IS LESS THAN 13 GALLON AND CAR HAS OVER 17 GALLONS. TOYOTA IS SAYING THEY DON'T KNOW WHAT THE ISSUE IS. NO SOLUTION AT THIS TIME FOR A $50K CAR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11388566,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2020","dateComplaintFiled":"01/17/2021","vin":"5TDYARAH7LS","components":"FUEL/PROPULSION SYSTEM","summary":"THE FUEL TANK CAPACITY LISTED AS 17.1 GALLONS BUT ONLY TAKE BETWEEN 12-12.5 GALLON WHEN FILLED UP, EVEN WHEN THE RESERVE HAS RAN DOWN WHERE MILE TO EMPTY IS NEAR ZERO. TOTAL MILES RANGE BETWEEN FILL UPS IS UNDER 500 MILES, FAR LESS THAN THE 616 MILES RANGE CLAIMED BY TOYOTA.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11387820,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/13/2021","dateComplaintFiled":"01/13/2021","vin":"5TDDZRBH1LS","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"VEHICLE WENT INTO LIMP MODE REIEVED CODE P0300 REDUCED ENGINE POWER ON HIGHWAY WHEN ACCELERATING","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11386179,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2020","dateComplaintFiled":"01/02/2021","vin":"5TDGBRCH7LS","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"DRIVING 50 MILES/ HOUR VEHCLE STARTED LOOSING POWER AND STARTED TO SHAKE. ENGINE LIGHT CAME ON AND TWO DIFFERENT MESSAGES IN DASHBOARD POP OUT. ONE ABOUT HYBRID MALFUNCTION AND THE OTHER OUTPUT POWER REDUCED.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11384736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2020","dateComplaintFiled":"12/23/2020","vin":"5TDGZRBH0LS","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE","summary":"WE RECENTLY PURCHASED OUR HIGHLANDER AND IT HAS A LITTLE OVER 4,000 MILES. TODAY WHILE DRIVING DOWN THE ROAD AT ABOUT 45 MPH, THE CAR JUST LOST POWER AND THE CHECK ENGINE LIGHT CAME ON. 1. CHECK ENGINE - REDUCED ENGINE POWER 2. SECONDARY COLLISION BRAKE SYSTEM MALFUNCTION WE HAD TO PARK AND WAIT FOR THE TOYOTA DEALERSHIP TO COME AND TOW IT TO THE SERVICE CENTER. AT THIS POINT I DON'T KNOW WHAT WAS WRONG OR WHY IT JUST CUT OUT WHILE DRIVING. I AM VERY CONCERNED AND CAN ONLY HOPE TOYOTA CAN ADDRESS THIS OR REPLACE THE CAR.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11383214,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2020","dateComplaintFiled":"12/13/2020","vin":"5TDYZRAH6LS","components":"UNKNOWN OR OTHER","summary":"WE WERE DRIVING IN THE FREEWAY AND SUDDENLY WE HEARD LIKE A \"BANG\" SOUND, LIKE AN EXPLOSION. WE LOOKED AROUND US AND WONDERED WHAT IT WAS. THEN WE HEARD THE AIR FROM THE ROOF SEEPING THROUGH AND WE TOOK AN EXIT, IT WAS A SHATTERED SUNROOF. SINCE THE RAIN IS IN THE FORECAST AND WE WERE GOING ON A CROSS COUNTRY VACATION, WE USED A FLEX TAPE TO PREVENT FOR THE GLASS TO KEEP SHATTERING AND FROM THE RAIN.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11378393,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/03/2020","dateComplaintFiled":"12/07/2020","vin":"5TDHBRCH7LS","components":"FUEL/PROPULSION SYSTEM","summary":"THE GAS TANKS HOLDS 17 GALLONS OR ~570 MILES TO EMPTY. THE MOST I CAN FILL IT IS ~14 GALLONS OR ~470 MILES TO EMPTY. IT ALWAYS CLICKS OFF LIKE IT'S FULL. I'VE TRIED GENTLY TOPPING OFF, SLIGHTLY PULLING OUT FUEL MODEL ETC. NOTHING HAS WORKED. THIS HAS HAPPENED SINCE THE VEHICLE WAS NEW AND DRIVEN OFF THE LOT. THIS IS ALL WHILE THE VEHICLE IS PARKED AT A GAS PUMP.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11375094,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/02/2020","dateComplaintFiled":"11/17/2020","vin":"5TDGZRBHXLS","components":"POWER TRAIN","summary":"TL* THE CONTACT OWNS A 2020 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS TURNED OFF AND IN THE PARK POSITION IN ORDER FOR THEIR MOTHER TO UNLOAD THE TRUNK, THE VEHICLE SUDDENLY ROLLED AWAY IN REVERSE. THE VEHICLE ROLLED OVER THEIR MOTHER. ONCE THE INCLINE OF THE STREET WAS MORE OF A PLATO THE VEHICLE COASTED TO A STOP. THEY WERE ABLE TO CATCH UP TO THE VEHICLE AND RETURN THE VEHICLE TO THEIR HOME THE CONTACT STATED THAT THEIR MOTHER RECEIVED INJURIES TO HER FACE, RIGHT ARM, RIGHT HAND, LEFT RIB AREA, LEFT LEG, AND FOOT AREAS. MEDICAL ATTENTION WAS NEEDED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER (HIGHLAND TOYOTA LOCATED AT 5500 45TH AVENUE DR, MOLINE, IL 61265; (309) 764-2481 ) WHO DIAGNOSED THAT NO DEFECT OR MALFUNCTION COULD BE DETECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR. THE APPROXIMATE FAILURE MILEAGE WAS 500.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11374846,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2020","dateComplaintFiled":"11/16/2020","vin":"5TDHZRBHXLS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE","summary":"BLIND SPOT MONITORING IS NOT WORKING. TOOK IT TO DEALERSHIP THY SAID IT NEEDED RE-CALIBRATION BUT IT STILL DOESN'T SEE SEMI TRUCKS. MY WIFE ACCIDENTALLY RAN ANOTHER WOMEN OFF ROAD BECAUSE SHE TRUSTED THIS TOYOTA SYSTEM. SYSTEM IS CURRENTLY STILL WORKING INTERMITTENTLY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11364594,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2020","dateComplaintFiled":"10/15/2020","vin":"5TDBBRCH3LS","components":"FUEL/PROPULSION SYSTEM","summary":"I PURCHASED A 2020 TOYOTA HIGHLANDER HYBRID AWD IN MAY 2020. IN JUNE 2020, I NOTICED A DISCREPANCY BETWEEN THE GAS GAUGE ABS THE DISTANCE TO EMPTY INDICATOR. THE GAS GAUGE SAID THERE WAS 3/4 OF A TANK LEFT BUT THE DTE SAID I HAD ONLY 43 MILES. I WENT TO THE GAS STATION TODAY (OCTOBER 2020) TO FILL UP MY VEHICLE AND FILLED IT UNTIL THE GAS SHUT-OFF TRIPPED. I TURNED ON MY CAR AND NOTICED THAT MY GAS GAUGE SAID IT WAS ONLY 7/8TH FULL. THINKING IT TRIPPED TOO SOON I REFILLED IT AGAIN BUT ONLY 0.5 GALLONS WENT INTO TANK BEFORE THE SHUT-OFF TRIPPED AGAIN. WHEN I TURNED ON THE CAR THIS TIME THE GAS GAUGE INDICATED IT WAS FULL. I DOUBT THE GAS GAUGE IS FUNCTIONING PROPERLY.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11364598,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/17/2020","dateComplaintFiled":"10/15/2020","vin":"5TDBBRCH3LS","components":"SERVICE BRAKES","summary":"I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE BRAKES WHEN TURNING ON MY CAR AND GOING IN REVERSE. ON ONE OCCASION, AFTER TURNING ON THE VEHICLE AND PUTTING IT IN REVERSE, THE VEHICLE DID NOT MOVE DESPITE BEING ON LEVEL GROUND. I HAD TO APPLY PRESSURE ON THE ACCELERATOR AND HEARD THE CAR STRAIN A LITTLE BEFORE I HEARD A SOUND COME FROM THE BRAKES AND THE CAR SUDDENLY JERKED BACKWARDS. I DID NOT HAVE MY FOOT ON THE BRAKES AND I DID NOT HAVE THE EMERGENCY BRAKE ON. AFTER THIS THE BAKES APPEARS TO FUNCTION AS USUAL. ANOTHER TIME, I TURNED ON THE CAR AND WENT IN REVERSE BUT THE CAR DID NOT MOVE. I APPLIED THE ACCELERATOR AND HEARD THE CAR STRAIN A BIT THEN IT JERKED BACK. I APPLIED THE BRAKES BUT THE BRAKES WERE IN RESPONSIVE UNLESS I PUSHED ON THEM WITH SIGNIFICANT FORCE. I CAME TO A STOP AND THEM TOOK MY FOOT OFF THE BRAKE TO RESUME BACKWARD MOTION TO EXIT MY PARKING SPOT. AGAIN I DID NOT MOVE FORWARD AND HAD TO APPLY PRESSURE TO THE ACCELERATOR WHICH CAUSE THE CAR TO INITIALLY STRAIN THEN SUDDENLY JET BACKWARDS. I AGAIN APPLIED PRESSURE ON THE BRAKES WHICH AGAIN WERE INITIALLY UNRESPONSIVE UNTIL I PUT SIGNIFICANT PRESSURE. THIS CYCLE HAPPENED A TOTAL OF 4-5 CONSECUTIVE TIMES PRIOR TO THE BRAKES RESUMING NORMAL FUNCTION. BRAKES FUNCTIONED NORMALLY BETWEEN THIS INCIDENT AND THE ONE MENTIONED EARLIER IN THIS COMPLAINT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11341514,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2020","dateComplaintFiled":"07/26/2020","vin":"5TDZZRAH0LS","components":"ELECTRONIC STABILITY CONTROL (ESC)","summary":"HIGHLANDER LE 2020 CAR HAS A BIG SAFETY ISSUE.WHEN I TURN OFF ENGINE WITH GEAR CHANGER IN D POSITION THE GEAR GOES IN N NEUTRAL POSITION WHILE STILL IN D POSITION WITHOUT GIVING ANY ALERT NOISE.I PARKED MY CAR IN 3RD FLOOR OF A PUBLIC PARKING WHERE THE FLOOR HAD SLOP, AND TURNED OFF ENGINE IN D POSITION BY MISTAKE AND STARTED READING AN EMAIL IN MY CELLPHONE WITHOUT LOOKING OUTSIDE OF CAR. THE CAR DIDN'T GIVE ANY ALERT NOISE SAYING THAT THE CAR IS TURNED OFF IN D POSITION.MY WIFE AND SON HAD EXITED THE CAR AND WERE WAITING FOR ME TO EXIT WHILE I WAS READING MY EMAIL IN MY CELLPHONE.I HEARD MY WIFE AND SON SCREAMING \" STOP THE CAR\" STOP THE CAR\" WHEN I LOOKED OUTSIDE AND SAW THAT THE CAR WAS ROLLING BACK TOWARDS OTHER PARKED CARS. I STOPED THE CAR AND TURNED ON ENGINE AND MOVED CAR FORWARD AND SHIFTED THE STICK TO P POSITION. I WAS REALLY SUPRISED WHY THIS CAR DIDN'T GIVE ANY ALERT NOISE THAT THE CAR WAS ROLLING BACK WHEN ENGINE WAS TURNED OFF IN D POSITION. THIS ISSUE WAS GOING TO BE A BAD DISASTER FOR ME IF MY WIFE AND SON HADN'T SCREAMED TO LET ME KNOW THAT THE CAR WAS ROLLING BACK ON 3RD FLOOR OF A PUBLIC PARKING.THE ONLY ALERT I NOTICED IN THAT TIME WAS A SMALL POP UP ON DASHBOARD WITHOUT ANY NOISE. I CALLED TOYOTA CORPORATION AND THEY SAID THAT THERE IS NO ANY PROBLEM WITH MY CAR AND THAT THIS CAR DOESN'T HAVE ANY SAFETY PROBLEM.FOR SURE SOONER OR LATER THIS WILL BE A BAD DISASTER FOR SOME CAR OWNERS OF THIS MODEL. I DON'T HAVE PEACE OF MIND WHEN MY WIFE DRIVES THIS CAR WITH MY KIDS INSIDE. PLEASE SOLVE THIS BIG SAFETY ISSUE FOR ME AS TOYOTA CORPORATION DOESN'T ACCEPT THIS ISSUE AS A SAFETY ISSUE. THE TOYOTA DEALER SERVICE MANAGER SAID THAT THIS PROBLEM IS SOFTWARE PROBLEM AND MUST BE REPORTED TO TOYOTA CORPORATION, BUT CORPORATION SAYS THAT THERE IS NOT ANY PROBLEM. EVEN 1980'S OR 1990'S CAR WHEN YOU TURN OFF THE ENGINE IN D POSITION THE CAR GIVES NOISE ALERT.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11337520,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2020","dateComplaintFiled":"07/05/2020","vin":"5TDZZRAH4LS","components":"SEAT BELTS","summary":"OCCUPANCY SENSOR FOR DRIVER SEAT, 2ND ROW BENCH, AND 3RD ROW BENCH MALFUNCTION. VEHICLE DISPLAY SHOWS SEATS ARE OCCUPIED AND SEAT BELTS NOT ENGAGED WHEN SEATS ARE NOT OCCUPIED. ERROR MESSAGE DISPLAYS UNTIL VEHICLE IS IN MOTION.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11331499,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2020","dateComplaintFiled":"06/29/2020","vin":"5TDGZRAH9LS","components":"STRUCTURE","summary":"THE VEHICLE WAS IN MOTION ON A STRAIGHT HIGHWAY ON A HOT TEXAS DAY WITH NO OTHER VEHICLES IN THE VICINITY AND NO DEBRIS ON THE ROAD AND THE MOON/SUN ROOF EXPLODED (SOUNDED LIKE A GUN SHOT IN THE CAR). THE CAR WAS BRAND NEW AND ONLY HAD 4,000 MILES ON IT. THE VEHICLE IS CURRENTLY LOCATED AT THE LOCAL TOYOTA DEALER BEING EVALUATED BUT THEY ARE DENYING IT AS A WARRANTY ISSUE. THIS COULD HAVE BEEN LIFE THREATENING SINCE IT WAS A VERY LOUD SOUND AND THANKFULLY WE HAD THE INSIDE COVER CLOSED TO THAT WE WERE PROTECTED FROM THE GLASS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11329026,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2020","dateComplaintFiled":"06/15/2020","vin":"5TDHZRAH7LS","components":"SEAT BELTS","summary":"VEHICLE IS EQUIPPED WITH SEAT BELT SENSORS AND ALERTS FOR ALL SEATS, YET FAILS TO ACCURATELY REPORT WHICH SEATS ARE BUCKLED OR NOT WHEN OCCUPIED. THIS ALERT IS SUPPOSED TO OCCUR WHEN TURNING ON THE VEHICLE AND BEFORE SHIFTING OUT OF PARK. MANY TIMES, WITH JUST THE DRIVER SITTING AND NO PASSENGERS IN THE CAR, IT REPORTS THAT THERE ARE PEOPLE SEATED WITH AN UNBUCKLED SEAT BELT. OTHER TIMES WHEN THERE ARE PEOPLE SEATED AND UNBUCKLED THE SYSTEM DOES NOT RECOGNIZE IT AND NO ALERT APPEARS. THIS IS A SAFETY FEATURE THAT IS ADVERTISED FOR SALES BUT DOES NOT WORK. ENSURING THAT THESE ADVERTISED SAFETY FEATURES FUNCTION CORRECTLY SHOULD BE OF HIGH IMPORTANCE ESPECIALLY WHEN PEOPLE LIKE I DO, DEPEND ON THEM FOR THE SAFETY OF THEIR CHILDREN. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11328585,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2020","dateComplaintFiled":"06/12/2020","vin":"5TDFZRBH6LS","components":"POWER TRAIN","summary":"THIS VEHICLE WILL LET YOU SHUT THE ENGINE OFF IN DRIVE WITHOUT SHIFTING TO PARK. IF YOU DO THIS AND LEAVE THE VEHICLE ON A SLIGHT INCLINE, IT WILL ROLL AWAY AND YOU MAY NOT BE ABLE TO GET BACK TO IT AND INTO IT IN TIME TO GET YOUR FOOT ON THE BRAKE AND THEN SHIFT IT INTO PARK. THIS SHOULD NOT BE ALLOWED. YOU SHOULD HAVE TO SHIFT TO PARK BEFORE THE ENGINE CAN BE TURNED OFF. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11325952,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/12/2020","dateComplaintFiled":"05/26/2020","vin":"5TDYZRAHXLS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"THE VEHICLE HESITATES, STALLS AND HAS BUCKING LEAPING FORWARD UNCONTROLLABLY, ON THE ROAD. THE VEHICLE ALSO HAS A VERY LOUD WHINING NOISE UPON SHIFTING THE CAR FROM PARK TO DRIVE AND BACK AGAIN FROM DRIVE TO PARK, AT A STAND STILL. THIS IS A MAJOR ISSUE WITH A NEE CAR, MY WIFE AND I DON'T FEEL SAFE WHILE DRIVING IN THIS CAR. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11323593,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2020","dateComplaintFiled":"05/06/2020","vin":"5TDGBRCH6LS","components":"FUEL/PROPULSION SYSTEM","summary":"MY NEW 2020 HIGHLANDER HYBRID HAS A BIG ISSUE WITH THE GAS TANK. I GET ONLY 460 MILES, EVEN IF I TOP IT OFF WITH THE GAS SPEWING OUT. TOYOTA ADVERTISED A 600 MILE RANGE TO THE HIGHLANDER HYBRID. THE 600 MILE FUEL RANGE SEEMS VERY OFF WITH THE 2020 HIGHLANDER HYBRID. I HAVE THE XLE AND ALWAYS HAVE KEPT IT IN ECO MODE. I'VE DRIVEN OVER A THOUSAND MILES ON THE CAR, BUT THE MILE RANGE ESTIMATE ON THE CAR IS INACCURATE AND SEEMS TO BE OFF A LOT IF IT'S SUPPOSED TO GET 600 MILES TO A TANK. MORE IMPORTANTLY, WHEN THE TANK IS EMPTY (THE DASH SAYS I HAD 5 MILES LEFT TO EMPTY), THE GAS TANK ONLY HOLDS AROUND 13 GALLONS EVEN THOUGH THE FUEL TANK CAPACITY IS SUPPOSEDLY 17.1 GALLONS. THOSE 4 GALLONS MAKE FOR 140 MILES LESS DISTANCE ON A TANK. IF I WAIT AND KEEP ON FORCING THE GAS IN SLOWLY, I CAN GET 15 GALLONS BUT I DON'T LIKE THE IDEA OF HAVING TO KEEP ON PUSHING THE GAS NOZZLE UNTIL THE GAS SPEWS OUT OF THE TANK JUST TO GET 15 GALLONS IN. I KNOW TOYOTA HAS BEEN HAVING GAS TANK ISSUES IN OTHER MODELS RECENTLY. ONE OF THE MAIN REASONS I BOUGHT THE CAR WAS FOR THE FUEL TANK CAPACITY AND RANGE. A VIDEO EXPLANATION OF THE PROBLEM IS BELOW: HTTPS://WWW.YOUTUBE.COM/WATCH?V=HUU649ZRL-G&T=245S. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11322170,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2020","dateComplaintFiled":"04/24/2020","vin":"5TDHBRCH8LS","components":"FUEL/PROPULSION SYSTEM","summary":"TOYOTA ADVERTISES AND REPRESENTS THAT THE HIGHLANDER HYBRID′S FUEL TANK CAPACITY IS 17.1 GALLONS, AND BASED ON ITS 35 MPG RATING, THE RANGE SHOULD BE ABOUT 600 MILES. HOWEVER, I AM NOT ABLE TO FILL THE TANK BY MORE THAN 12 GALLONS THUS REDUCING MY RANGE TO 420 MILES. I BELIEVE THERE IS A DEFECT IN THE NEWLY DESIGNED SADDLE TANK WHICH PROHIBITS THE TANK FROM BEING FILLED COMPLETELY THUS CHEATING ME OUT OF ABOUT 180 MILES OF DRIVING RANGE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11320379,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2020","dateComplaintFiled":"04/07/2020","vin":"5TDGZRBH5LS","components":"SUSPENSION","summary":"SUSPENSION IS VERY LOUD AND TIGHT, THE CABIN NOISE IS VERY NOISY IT CAN HIT 95 DECIBELS ON SOUND PRESSURE LEVEL METER. THE NOISE IS SO BAD THAT I DO NOT WANT TO DRIVE THE VEHICLES ANY MORE UNLESS I TURN THE RADIO VOLUME UP AND I CAN NOT HEAR EMERGENCY VEHICLES.THE SERVICE PEOPLE SAID THAT IS NORMAL.THE VEHICLE NOISE CAN BE UNBEARABLE AT TIMES.IWONDER WHAT IT DOING TO MY HEARING.THE VEHICLE WAS LIKE THIS SINCE I BOUGHT NEW.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11320381,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2020","dateComplaintFiled":"04/07/2020","vin":"5TDGZRBH5LS","components":"SUSPENSION","summary":"THE VEHICLE SUSPENSION IS VERY TIGHT AND CABIN NOISE IS VERY LOUD.ICAN HIT 95 DECIBELS ON MY SOUND PRESSURE METER. HAVE TO TURN THE RADIO UP SO I DO NOT HEAR IT . CANNOT HEAR EMERGENCY VEHICLES. WONDER IT IS DOING TO MY HEARING. THIS A NEW VEHICLE TOOK IT TO TWO DEALERSHIPS AND THEY SAY IT IS NORMAL, THAT CAN NOT BE NORMAL IT SOUNDS LIKES TRUCK. *TR","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11315755,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/29/2020","dateComplaintFiled":"03/03/2020","vin":"5TDDZRBH0LS","components":"STEERING,ENGINE","summary":"AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}