{"count":469,"message":"Results returned successfully","results":[{"odiNumber":11747815,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"07/01/2026","vin":"5TDFZRAHXMS","components":"ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER","summary":"The back hatch of the car has issues closing regularly. Nearly half of the time you push the button to shut the back hatch when it is open it will not close and has to be shut manually. Typically, it shuts an inch or two and then beeps at you and when you push the button again nothing happens but beeping. This is an issue because it is very difficult to close. Even as a 6' 200+ lb man who does strength training regularly, shutting the back hatch is difficult to do manually let alone for my much smaller wife. This has let to her having to ask for help from strangers in a parking lot to help close the door which is unsafe, particularly since we have small children.  Toyota has acknowledged that this is a known issue and have stated that there is nothing that they can do to fix it. This acknowledgement came when the car was very new and my father was the owner and again just a few months ago when we brought up the issue again with Toyota.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746836,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2026","dateComplaintFiled":"06/26/2026","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"Vehicle started making a high pitched noise when accelerating at around 98,000mi.  I took the vehicle in for the 100,000mi service at 100,854mi and had them also look at this issue. I was told that there was a failure in the front carrier pinion shafts and they recommended replacing the transaxle assembly and rear main seal for $8,354.  The vehicle was certified with a 100,000mi power train warranty, but it was just out of warranty.  I discovered that there is a class action lawsuit against Toyota for knowingly installing transmissions in 2017 to present vehicles that were known to fail prematurely.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746426,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2026","dateComplaintFiled":"06/25/2026","vin":"5TDGZRBH2MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander is experiencing the documented transmission issue impacting vehicles with the UA80E transmission. Our transmission whines and experiences a hesitation or jerks the vehicle. Especially under acceleration. My vehicle was purchased brand new from Toyota. Serviced at a Toyota dealership since purchase.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746523,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2002","dateComplaintFiled":"06/25/2026","vin":"5TDGZRAH9MS","components":"UNKNOWN OR OTHER","summary":"Have been having issues with my 2021 highlander power liftgate strut failure.  It will not open at times unless you have to repeat pressing the button. It makes a noise that you know it is definitely not working right.  This has been going on for three years and the service department keeps telling me it is working fine for right now...","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746525,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/25/2026","dateComplaintFiled":"06/25/2026","vin":"5TDHZRAH0MS","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"2021 Toyota Highlander UA80 transmission failed at 100,000 miles. Codes P2808, P0741.   Matches Toyota TSB-0160-18 and T-SB-0008-21. Dealer Alexander Toyota and TMS Brand Engagement denied goodwill. TMS rep stated \"TSBs don't matter\" despite pending class action Pallaya v Toyota, Case 2:25-cv-10458, which cites these TSBs as proof Toyota knew of defect.  Toyota refusing to honor documented defect. Transmission slip/loss of power is safety issue. Request investigation.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746240,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2026","dateComplaintFiled":"06/24/2026","vin":"5tddzrbh6ms","components":"POWER TRAIN","summary":"The transmission is in the whining stage of transmission failure.  It has been confirmed by Cumberland Toyota in Cookeville, TN. There were no warning lamps, etc. however Toyota did post a Technical Service Bulletin (TSB) on February 09, 2021 that my vehicle would have transmission issues.  My warranty expired the last of April 2026 and I am over the mileage warranty by 800 miles.  I recognized the whining on June 21, 2026 and reported to Toyota on June 22, 2026. Toyota knew this transmission was going to fail and most are being reported just outside the 60,000 mile warranty. I have asked for help and assistance from the local dealership as well as corporate, but both have declined to assist.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746320,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2026","dateComplaintFiled":"06/24/2026","vin":"5TDGZRBH8MS","components":"POWER TRAIN","summary":"Transmission started to whine and act erratically during driving. These effects put safety of those in the vehicle at risk by causing distractions to whomever was driving the vehicle, taking their focus off driving. The vehicle was taken to the dealer who confirmed the transmission needed to be replaced due to an internal failure. They said they were able to quickly diagnose this problem because \"they saw it a lot.\" There were no warning lamps or messages from the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745875,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2026","dateComplaintFiled":"06/23/2026","vin":"5TDFZRBH7MS","components":"POWER TRAIN","summary":"After just passing 100K miles, there is now a whirling noise upon acceleration. After taking to an auto repair shop, they narrowed it down to the transmission and said it was a known problem (referenced T-SB-0008-21) and suggested I take it to the dealership. I took to the dealership where a service manager offered to ride with me to confirm and he confirmed the issue was in fact the known problem noted from the technical service bulletin. The Toyota dealership assistant service manager stated that the noise (which he said was coming from a final drive gear bearing) would continue to get progressively worse and that despite being a known issue, there was no remediation available aside from replacing the transmission completely. He said that he saw no reason that I could not continue to drive the car without complications and without the transmission going completely out for at least a couple more years, but that the noise would get progressively louder until you could no longer tolerate the noise level and would need a new transmission at that point (despite it just beginning last week (or my just noticing it), you can hear it over the the radio when at a low to moderate volume). If this is a \"known issue,\" (ie: a defect that is only in some of the cars per the T-SB-0008-21 notice) this does not seem like a reasonable answer to 'just wait until you can't stand the noise level with acceleration and then completely replace your transmission as there is nothing we can do for you' but it was suggested that I could take it to a body shop that would rebuild transmissions and they may could replace that part.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11746003,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2026","dateComplaintFiled":"06/23/2026","vin":"5TDFZRBH6MS","components":"POWER TRAIN","summary":"Transmission needed!   76,000 miles and Toyota will not address the issue! We have owned Toyotas for 30 some years! Sienna, Avalon, RAV4, Sequoia, and now the Highlander!!!!! There is a massive issue with the transmission across the board in the 2021 and 2022 Highlander and Toyota will not replace.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745579,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2026","dateComplaintFiled":"06/22/2026","vin":"5TDGZRAHXMS","components":"POWER TRAIN,ENGINE","summary":"I own a 2021 Toyota Highlander with approximately 127k miles. The vehicle has developed a noticeable whining/whirring noise during acceleration. The noise appears to originate from the drivetrain/transmission area and has become increasingly noticeable over time.  The condition occurs every-time during acceleration and is present under normal driving conditions. I am concerned that this may indicate a transmission or drivetrain-related issue that could affect vehicle reliability and safety. I have found reports from other 2021 Toyota Highlander owners describing similar symptoms involving whining noises during acceleration.  The vehicle has been inspected by a Toyota dealership. And is certified through Toyota. The vehicles was bought new from the Toyota dealership and has had all service done through Toyota.   I am submitting this complaint so NHTSA can evaluate whether this condition is part of a broader pattern affecting similar vehicles as a defect in the original transmission built in the SUV.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11745289,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"06/19/2026","vin":"5TDGZRBH5MS","components":"POWER TRAIN","summary":"I own a 2021 Toyota Highlander with approximately 93,000 miles. The vehicle developed transmission symptoms including whining noise. A Toyota dealer diagnosed internal transmission failure and recommended complete transmission replacement at a cost of approximately $9786.31. Toyota declined repair assistance. I am concerned because a transmission failure at this mileage is unexpected and appears similar to other owner complaints involving the 2021 Toyota Highlander transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11744703,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"06/17/2026","vin":"5TDHZRAH3MS","components":"POWER TRAIN","summary":"Transmission makes a metallic whining sound when you accelerate. Associated and confirmed to be transmission failure. Vehicle has 65,000 miles on it and failure is considered premature. The specific transmission, UA80, is known to have manufacturing defects that cause this problem","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11744777,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2026","dateComplaintFiled":"06/17/2026","vin":"5TDBZRBH9MS","components":"STRUCTURE","summary":"The front lower bumper detached while driving on the PA turnpike. The vehicle was traveling in the left lane approximately 75 MPH and was bumping on the road until we were able to pull over all the way to the right lane for approximately 1-2 miles. This hanging bumper dragging on the floor causing some damage to upper bumper as well. This was extremely unsafe for everyone in our vehicle and put the safety of all other driver around us at risk of accidents. No warning lights were present before bumper detached. Toyota dealership looked at it and refused to do anything about it, saying that they see damage to upper bumper and that is not part of recall. I told them the damage to upper bumper was caused by lower bumper falling off and being dragged at speeds of 75MPH until we could safely pull over. They stated that the recal only offered a repair kit to lower bumper. I will include a picture of bumper after lower bumper detached and upper bumper still firmly attached. I had no option and had the bumper repaired by a auto body repair shop. This should have been fixed by toyota and i would like to be reimbursed by toyota. There should be punishment to toyota corp for endagering the public and not keeping their word to correct recalls when they are known about. On June 8, 2026 i received a text message from toyota informing me that there was a recall on my vehicle for front bumper detaching. I responded that is exactly what happened to my vehicle. Needless to say they did not respond to that.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11744884,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2026","dateComplaintFiled":"06/17/2026","vin":"5TDBZRBH8MS","components":"POWER TRAIN","summary":"The transmission in my 2021 Toyota Highlander began producing a whining noise during acceleration between approximately 15-50 mph at around 80,000 miles. The noise stops when the accelerator is released and has progressively become louder. The vehicle was inspected by a Toyota dealership. I was informed that the condition is a known issue affecting some Toyota vehicles, but no repair was offered because the vehicle is outside the 5-year/60,000-mile powertrain warranty. There are currently no warning lights or diagnostic trouble codes. I am concerned that the transmission may fail while driving, resulting in loss of power or propulsion and creating a safety risk for myself and other motorists. The vehicle remains available for inspection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11744339,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2026","dateComplaintFiled":"06/15/2026","vin":"5TDFZRBH8MS","components":"POWER TRAIN","summary":"The vehicle transmission has a distinct whine noise as previous models have had. This is a known issue with these transmissions.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743952,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/06/2026","dateComplaintFiled":"06/14/2026","vin":"5TDGZRBH5MS","components":"SEATS","summary":"On XXX, I was driving my 2021 Toyota Highlander at approximately 55 mph when a deer entered the roadway and I had to brake suddenly to avoid a collision. My [XXX] daughter was properly seated in the second-row seat and was properly restrained by her seatbelt.  During the braking event, the second-row seat unexpectedly folded forward while she was seated in it. As a result, my daughter experienced rib pain and soreness that lasted several days. After the incident, the seat was returned to the upright position and appeared to latch normally.  The vehicle is subject to a recall involving the second-row seat. I contacted Toyota Customer Care on XXX, and Toyota provided a rental vehicle on XXX, while the recall issue is being addressed.  I am reporting this incident because the recalled seat failed during an emergency braking event and resulted in injury to a child passenger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743904,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"06/13/2026","vin":"5TDHZRBH8MS","components":"POWER TRAIN","summary":"Right after the manufacture warranty of 60K miles, the car began to make a humming noise.  I took the car into the dealership with 65K miles on 13 Jun 2026, and the Toyota dealership stated that the humming is caused by the transmission and we will need to replace the entire transmission.  The cost would be $9,447.29.  This issue is known by Toyota and Toyota put out Toyota Service Bulletin (T-SB-008-21) but failed to issue recall for this defective transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743749,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"06/12/2026","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"On two separate occasions I was traveling approx. five to ten miles an hours and had to change lanes. Traffic was heavy and I had to accelerate quickly to do the lane change. The vehicle engine started to rev high and I was barely moving. It was like the transmission didn't know what to do. I had to let my foot completely off the gas for fearing I was going to blow something up. I advised Toyota On Nicholasville several times and they totally ignored me. Also occasionally the transmission will make a clunking noise when shifting in reverse. While this isn't as much of a safety concern as needing your vehicle to respond in traffic and it doesn't. It's very difficult to get Toyota dealers even to document what your concerns are. The way they see it, if wasn't documented, then it didn't happen. The transmission in this vehicle is not safe. You can't rely on the transmission to respond if you are put in a dangerous situation.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743384,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2026","dateComplaintFiled":"06/11/2026","vin":"5TDGBRCH8MS","components":"ELECTRICAL SYSTEM,AIR BAGS,LANE DEPARTURE","summary":"Four days after I took delivery of this used vehicle (April 25, 2026), multiple warning lights appeared at once: BRAKE, ABS, PARK, Check Engine, Blind Spot Monitor Unavailable, and RCTA OFF. An independent Toyota dealership diagnosed the vehicle April 27-28, 2026 (approx. 109,000 miles) and found (1) water leaking into the rear hybrid battery area through a sunroof drain \"installed incorrectly,\" causing a Brake System Control Module low-voltage code, starting issues, a headlight only partially functioning on one side, possible air in the brake system, and a musty HVAC odor; and (2) blind spot monitor fault code C1AC2 (Slave Module Horizontal Axis Misalignment) - the blind spot and rear cross-traffic monitoring systems do not function reliably. At a second visit on May 4, 2026, recalibration was unsuccessful; per Toyota procedure the only remaining option is replacing the right-rear blind spot sensor. The technician wrote the cause is a mystery, \"whether it be body damage related or electrical short.\" Toyota service records show the same C1AC2 code was documented during the selling dealer's own pre-sale inspection, and that in December 2024 another Toyota dealership pulled the rear bumper and found the RR blind spot sensor bracket bent, causing incorrect readings - a recurring safety defect that prior calibrations and repairs have not resolved. Separately, federal safety recall 23V865 (occupant classification sensors; the passenger airbag may not deploy as designed) was open and incomplete when I purchased the vehicle and remains incomplete, and Toyota service campaign 25TD01 (rear traction motor cable corrosion) is also outstanding. The defect has been reproduced and confirmed by two Toyota dealerships, reported to the selling dealer in writing, and reported to Toyota's customer-care center. The vehicle is available for inspection upon request. No crash, fire, or injury.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743525,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"06/11/2026","vin":"5TDHZRBH6MS","components":"POWER TRAIN","summary":"Transmission makes whining noise","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11743547,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2026","dateComplaintFiled":"06/11/2026","vin":"5TDGZRBH7MS","components":"POWER TRAIN","summary":"My vehicle has 67,100 miles.  A whining/whistling noise recently started and the dealer has diagnosed that a new transmission is needed at a cost of $6,000-$8,000 and it is out of warranty.    Researching this shows that this is a known manufacturing defect referred to under T-SB-0008-21.  I am concerned that my transmission will fail while I am operating the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Vehicle","productYear":"9999","productMake":"TBD_TEST","productModel":"TBD_Test","manufacturer":"ODI Demo Co"}]},{"odiNumber":11742853,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/11/2025","dateComplaintFiled":"06/08/2026","vin":"5TDYZRAH1MS","components":"POWER TRAIN","summary":"Our transmission is whining during acceleration.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742503,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"06/06/2026","vin":"5TDLZRAH1MS","components":"UNKNOWN OR OTHER","summary":"Car has stopped while pumping gas seems to be specifically after rain. There was a heavy rain and immediately after while pumping gas car was not able to start. Received message steering power low. Happened 3 times after first incident while pumping gas. Car was checked by a mechanic and believe it might be a defect with a part called purge flow ?  After part was inspected all check engine lights and alerts on cars went away for a few weeks. Once again we had light rain and the same issue restarted , with unable to power car after pumping gas","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742367,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2026","dateComplaintFiled":"06/05/2026","vin":"5TDDZRBH2MS","components":"POWER TRAIN","summary":"2021 Highlander began with whining noise around May 15, 2026 and just outside the warranty.  Had the vehicle inspected at the Toyota dealer for repair. They informed me the transmission failed and needs replaced for a price of $9600.  Found on the internet that many folks are having the same transmission issue on several Toyotas made in 2021 with a UA80E or UA80F transmission.   Toyota issued a Technical service bulletin (T-SB-0008-21) on FEBRUARY 9, 2021!  We received no warning until the whining noise.  We attempted a \u201cgoodwill case\u201d to get Toyota to help pay but were denied for the simple reason we used our own mechanic.  This has absolutely no effect on this transmission failure. Since Toyota was always aware of this issue I feel they should be held accountable. This is a major faulty product.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11742152,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2026","dateComplaintFiled":"06/04/2026","vin":"5TDFZRAH1MS","components":"ENGINE","summary":"Transmission leak requiring torque converter replacement","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11741801,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"06/03/2026","vin":"5TDDZRBH1MS","components":"POWER TRAIN","summary":"The transmission on the 2021 Toyota Highlander failed at only 5 1/2 years old (66,000 miles).  This is a known issue from Toyota and they should be held responsible to cover items just barely out of warranty for well maintained vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11741319,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2026","dateComplaintFiled":"06/01/2026","vin":"5TDGZRAH0MS","components":"POWER TRAIN","summary":"We purchased our 2021 Highlander XLE in the spring of 2024. It came with a powertrain warranty up to 60,000 miles. Unfortunately for us, we're at 65,000 miles and recently started hearing a high-pitched, whining noise when we accelerate. We took it to the Toyota dealership and they told us we need the transmission replaced.  A new transmission is around 9,000, before taxes and service fees.   We haven't had any other issues and haven't had an accident.   There's already a class-action lawsuit against Toyota regarding their Highlander models having UA80 transmission issues. Because of this, we called corporate in hopes they will pay for it under their Goodwill Assistance program. However, because we never had the Highlander serviced at a Toyota dealership before, they told us they won't cover anything. We've routinely serviced this vehicle. We happened to purchase it at a Nissan dealership, so getting maintenance at Toyota didn't cross our minds.   Regardless of where we got the car serviced, it's obvious there's a recurring problem with the Highlander's transmission that Toyota has refused to acknowledge, which is costing consumers around 9,000 apiece. We feel cheated by Toyota, and we hope they eventually have to make things right.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11741117,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"05/31/2026","vin":"5TDGZRBH0MS","components":"POWER TRAIN","summary":"Subtle issues showed early when trying to accelerate to get on the freeway, the transmission would stall. It was intermittent so, difficult to show at the dealership.  At around 50,000 miles I began feeling a drag in the transmission, like it was put in downhill mode.  Again, it happened intermittently.  At 60,000 it would lunge slightly forward when I put it in park.  At 63,000 I started hearing a whining sound at acceleration. The dealership did not address my concerns until it was out of warranty and then they said I needed a new transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11740214,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"05/26/2026","vin":"5TDFZRAH0MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander was making a high pitched whine sound upon acceleration with the sound level holding steady at a consistent speed. We took the vehicle to a Toyota dealership to have it looked at and were told the transmission needs to be replaced. No other warnings were received. We are concerned about our safety if the transmission goes out while on the road.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11740232,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"05/26/2026","vin":"5TDCZRBH8MS","components":"POWER TRAIN","summary":"I own a 2021 Toyota Highlander with approximately 100,500 miles. The vehicle has developed a noticeable whining noise coming from the transmission/drivetrain area that continues to worsen over time. The noise is most noticeable during acceleration and while driving at highway speeds.  I brought the vehicle to Toyota for inspection and was informed that the issue is related to the transmission. However, Toyota denied repair assistance because the vehicle is outside the powertrain warranty period.  After researching the issue, I discovered multiple similar complaints involving 2021 Toyota Highlanders equipped with the UA80 transmission, including Toyota Technical Service Bulletin T-SB-0008-21 regarding \u201cWhine or Grind Noise From the Transmission.\u201d The symptoms described in the bulletin closely match the symptoms my vehicle is experiencing. Toyota appears aware of this transmission-related issue, yet many owners outside the warranty period are being denied coverage despite similar failures and complaints.  I am concerned this may represent a broader transmission defect that could lead to premature transmission failure, unsafe driving conditions, hesitation, loss of power, or expensive repairs for consumers. I believe this issue should be investigated further by NHTSA due to the growing number of similar complaints involving whining transmission noises and transmission failures in Toyota Highlander vehicles.  At this time, the vehicle has not yet experienced a complete transmission failure, but the condition is worsening and raises significant concerns regarding reliability and safety.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11739665,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2026","dateComplaintFiled":"05/23/2026","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander makes a whining sound when driving. Took vehicle to dealership and was told it is a $10,000 repair and repair is critical.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11739373,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2026","dateComplaintFiled":"05/21/2026","vin":"5TDGZRBH7MS","components":"POWER TRAIN","summary":"My car start with a noise and just lost power in the middle of the road causing almost an accident. This was caused due to the manufacture issue for the transmissions with my car model and brand.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11738736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"05/19/2026","vin":"5TDDZRBH4MS","components":"BACK OVER PREVENTION","summary":"The parking sensor bracket has failed twice now and the sensor keeps falling through. There are no signs of scratches or bumps on the bumper. The dealer said that\u2019s not something they will fix. I have had it fixed once before and now it\u2019s happening again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11738535,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2024","dateComplaintFiled":"05/18/2026","vin":"5TDDZRBH5MS","components":"POWER TRAIN","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? - Transmission is in the process of failing. Yes it is available for inspection.  How was your safety or the safety of others put at risk? - Loss of power train while driving could put the operator and the public at risk.   Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, I've been told by two separate Toyota dealers that my transmission needs to be replaced.   Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11738297,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2026","dateComplaintFiled":"05/16/2026","vin":"5TDJZRBH8MS","components":"POWER TRAIN","summary":"2021 Toyota Highlander XSE AWD with approximately 60,400 miles. Vehicle has developed a noticeable driveline/transmission humming/whining noise during acceleration, beginning at lower speeds and increasing with vehicle speed under throttle. Noise is most noticeable while pressing the accelerator and appears consistent with Toyota T-SB-0008-21 regarding transmission whine/grind concerns on UA80F transmissions.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737945,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2026","dateComplaintFiled":"05/14/2026","vin":"5TDFZRBH9MS","components":"POWER TRAIN","summary":"60k miles on the car and the transmission needs to be replaced out of pocket due to a gear pinon wearing down. This is a 10k dollar repair and just happens to be after the warranty has expired.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11737540,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2026","dateComplaintFiled":"05/13/2026","vin":"5TDJZRBH2MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander equipped with the UA80 transmission developed a whining/grinding noise under acceleration around 73,000 miles. Toyota diagnosed internal transmission failure and recommended full replacement costing approximately $9,000. Toyota issued TSB T-SB-0008-21 acknowledging defects involving the front carrier assembly pinion shafts in these transmissions. This defect creates a potential safety hazard due to possible loss of power or drivability during highway operation. I am requesting that NHTSA investigate the widespread transmission failures affecting 2021 Highlanders and related Toyota vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735742,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2024","dateComplaintFiled":"05/05/2026","vin":"5tdhzrbh7ms","components":"POWER TRAIN","summary":"I noticed transmission whining shortly after purchasing on 3/12/24.   Odometer reading at purchase 62,347. I justified whining to myself as luck of the draw.  Until a few months ago I started hearing grinding noise coming from the transmission.  Had transmission diagnosed at Lancaster Toyota on 4/22/2026.  Approximate odometer reading, 78,700.  Was told that a replacement transmission was needed. Cost 9,526.17 No warning lamps or messages appeared. Transmission type UA80F SN  A4A20J  O 4195","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735875,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2026","dateComplaintFiled":"05/05/2026","vin":"5TDBBRCH8MS","components":"SERVICE BRAKES","summary":"When applying the brakes when slowing down  fro a traffic light or in traffic, the brkaes suddely stop workign for a few sseconds at a speed of 5-10 mph, causing car to lurch forward before the brakes reengage.  This  has existed for a couple of year but has gotten worse in thelast 6 month.s  The risk is that the lurch occurs  prior ot the full stop ,potentilly causing the car to run into the car directly in ftont of our car.   Toyota is aware of the problem and issued a technical sevce bulletinT-SB -0059-23 whichidentified this and a software update helps in resolving the issue.  The bulletin however states the cost needs ot be paid by th cusotmer if it is out of warrnaty. This does not makes snse as it is a potetnail safety issue that coudl casue a collisiion and wodul seem to rise to the level of a recall.  There are many refermces to the issue on social media.  It seems Toyota should be rqeuired to make this a recall item at no cost to the customer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735494,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"05/04/2026","vin":"5tddzrbh1ms","components":"POWER TRAIN","summary":"Transmission.   My 2021 Toyota Highlander with approximately 94,500 miles developed a consistent whining noise during acceleration.  The issue occurs daily during normal driving and appears to be worsening. A Toyota dealership diagnosed the problem and confirmed the noise is coming from the transmission and that the transmission requires replacement.  This appears to be a premature failure of a major drivetrain component. The condition could lead to loss of power or transmission failure while driving, creating a potential safety risk.  There was no prior warning, and the vehicle has been properly maintained.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735560,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2026","dateComplaintFiled":"05/04/2026","vin":"5tdbzrbh6ms","components":"POWER TRAIN","summary":"Car was making whining sound with acceleration at 62k miles. Dealer told me I need to spend 8k on a replacement.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735102,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2026","dateComplaintFiled":"05/01/2026","vin":"5TDHZRAH5MS","components":"SUSPENSION","summary":"Early failure of front struts on a 2021 Toyota Highlander XLE, leaking fluid at 29,000 miles. Manufacturer does not seem to have any reported issues with these components. Issue discovered just one month after warranty expiration. Given the low daily use and time, this might be a manufacturer defect/concern. Could potentially be a safety concern affecting the vehicle handling and maneuverability.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11735002,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2026","dateComplaintFiled":"04/30/2026","vin":"5TDYARAH1MS","components":"UNKNOWN OR OTHER,ENGINE","summary":"My vehicle was parked for about an hr 30 min , and it started smoking from dashboard area and immediately went into flames .","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734639,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2026","dateComplaintFiled":"04/29/2026","vin":"5TDGBRCH9MS","components":"LATCHES/LOCKS/LINKAGES","summary":"The rear hatchback of my Toyota Highlander fails to open. I tried resetting it and that did not correct the problem. The only way I\u2019m able to open the trunk is by manually crawling into the trunk, removing the back panel on the hatch door and pressing an internal latch release. While no injuries have happened because of this problem, if someone was stuck in this car or if there were an accident and a passenger needed to be accessed through the rear trunk, this would create a problem as it is not accessible from the outside of the car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733929,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/26/2026","dateComplaintFiled":"04/27/2026","vin":"5TDGZRBH9MS","components":"POWER TRAIN,ENGINE","summary":"Car makes a high pitched whining noise at low speeds of approx. 10-30 mph","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11734132,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2026","dateComplaintFiled":"04/27/2026","vin":"5TDFZRBH7MS","components":"POWER TRAIN","summary":"2021 Toyota Highalnder UA80F Transmission Whine / Known Defect - Potential for Sudden Failure  I own a 2021 Toyota Highlander Platinum V6 AWD (UA80F 8-speed automatic transmisstion) purchased in July 2021. Current milage is 78k.  Starting 3 days ago I noticed a faint whine noise coming from the transmission. The pitch changes with speed and when the throttle is depressed (It's louder under load/acceleration). This matches the exact symptoms described in Toyota TSB T-SB-0008-21 for whine/grind noise caused by the front carrier assembly pinion shaft issues in 2021 Highlanders with UA80 transmissions.  On April 27, I went to a Toyota dealer to confirm the source of the noise and diagnose. As per their diagnosis report \"Tech took vehicle on road test to duplicate concern, after confirming complaint vehicle was then lifted up and inspected while under a load, tech as able to isolate noise to transmission at this time, fluid level and condition was inspected to ensure there were no signs of shavings or discoloration and after inspection tech found nothing abnormal during fluid level check. Tech then ran a health check to ensure there were no DTC present related to transmission concern and found no DTC present. Recommend replacing transmission and torque converter at this time\". They provided a quote of $9,392.  This condition represents a safety concern because the internal wear can progress to harsher shifting, loss of power, limp mode, or complete transmission failure while driving, potentially causing a crash or stranding the vehicle in traffic. I have audio/vehicle recordings of the whine and service records showing regular Toyota dealer maintenance.  I am requesting the the NHTSA investigate this ongoing UA80 transmission issue as it appears to be a known manufacturing or design defect tat continues beyond the narrow TSB applicability and warranty limits.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11733296,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"04/23/2026","vin":"5TDGZRBHXMS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that there was an abnormal winding sound coming from the vehicle while accelerating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The contact called a transmission shop and was informed that the part to repair the vehicle was on back order. The manufacturer was contacted, opened a case, and referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 106,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11732621,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/21/2026","vin":"5TDLZRBH2MS","components":"STRUCTURE","summary":"Rear power lift gate routinely malfunctions, stopping partway while opening or closing. Dealer recommends resetting the lift gate, which occasionally works to address the problem but is not a reliable fix. Issue has been ongoing for several years without remedy.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11732875,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"04/21/2026","vin":"5TDLZRAH3MS","components":"POWER TRAIN","summary":"2021 Toyota Highlander transmission failure","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2026","dateComplaintFiled":"04/17/2026","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"My automatic transmission failed per the dealership and is just outside of the warranty but is considered a premature failure based on the expected life of the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731578,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2024","dateComplaintFiled":"04/16/2026","vin":"5TDGZRBH9MS","components":"POWER TRAIN","summary":"I am an owner of a 2021 Highlander XLE AWD (bought new). In October of 2024 around 34000 miles the transmission started to make a whining noise and seemed to be surging/bucking , hesitation and hunting for gears. Toyota determined it fit the criteria of a TSB to have the transmission replaced.  The dealership had my car for two months and then eventually replaced the transmission with a remanufactured unit. This \u201cnew\u201d unit still has the issues of surging/bucking , hesitation and hunting for gears. I fear that this \u201cnew\u201d transmission is in the process of failing again with less than 10k on it. Of course I will be out of warranty when it does and I\u2019ll be on the hook for a $10000 repair. I\u2019m appalled that Toyota has not done a true fix for this issue and has not even put an extended warranty on it either. I purchased this vehicle from Toyota on good faith that it would last and be reliable. 34k one transmission died and I\u2019m sure this one will follow suite. Ultimately UA80 transmission is ticking time bomb and Toyota needs to be held accountable for this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731278,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"04/15/2026","vin":"5TDGZRBH1MS","components":"POWER TRAIN,ENGINE","summary":"Transmission has failed as have many others of the same year make and model without acknowledgement of a manufacturer defect","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731434,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/30/2026","dateComplaintFiled":"04/15/2026","vin":"5TDCZRBH3MS","components":"FUEL/PROPULSION SYSTEM","summary":"This appears to be a fuel pump or something with the fuel issue on a 2021 Toyota Highlander L series. While driving it would stop and switch off at stop lights and stop sign. The codes that come up have to do with fuel being lean. However this also affects the braking system and causes it to be very hard to steer with this issue. The problem I have is that it cuts off without even you knowing what's happening and I was almost rear-ended twice. My car is now sitting outside unable to start. It doesn't even have 85,000 miles on it with all these issues. I believe it also said something about my transmission but unsure because the codes were flashing off and on.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11731272,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2025","dateComplaintFiled":"04/14/2026","vin":"5TDGZRBH6MS","components":"POWER TRAIN","summary":"Transmission Failure. Had to have it replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11730318,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2024","dateComplaintFiled":"04/10/2026","vin":"5TDGZRBH9MS","components":"STRUCTURE","summary":"Rear lift gate doesn't fully open or close sometimes. I have to manually assist in opening or closing after trying the key fob, inside push button and rear switch above the license plate. I have attempted to reset the height adjustment thinking it would fix it, with no success. I have made sure that the gasket is in place, lubricated the struts and tried opening a closing with the car running and again without success. I'm asking this be investigated due to my concern that this is going to be a safety issue if it doesn't open after an accident, to exit the vehicle if needed.  Thank you.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11730329,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/11/2026","dateComplaintFiled":"04/10/2026","vin":"5TDGZRBH9MS","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"The vehicle experienced a transmission failure at approximately 62,000 miles, which required a transmission replacement. Toyota replaced the transmission with a rebuilt transmission.  Immediately after the repair, the vehicle began experiencing multiple issues that were not present prior to the repair. The vehicle initially would not reverse, and the battery was drained shortly after the repair was completed.  Following the repair, the vehicle has continued to experience ongoing electrical malfunctions, including dashboard warning lights, system alerts, and dash lights flashing during remote start. The vehicle has also developed a rattling noise underneath the vehicle.  The exact failed component has not been clearly identified. The dealership has provided changing diagnoses and has not provided written diagnostic documentation despite requests.  The vehicle has been inspected by the dealership multiple times; however, the issues have not been resolved. During a recent diagnostic, the dealership stated that the catalytic converter is now the issue, but this does not address the ongoing electrical problems.  These issues raise safety concerns due to unpredictable vehicle behavior and potential failure of critical systems while driving.  Warning lights and system errors began appearing after the transmission repair and have continued since that time.  The vehicle is available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11729882,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"04/08/2026","vin":null,"components":"ENGINE","summary":"When accelerating at all, the engine emits a whining noise. The only time the whine stops is when the foot is removed from the pedal. It does not whine at idle. I believe it is the transmission going bad. The problem has been confirmed by a local service center. No warning lamps or messages have appeared.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11729765,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2026","dateComplaintFiled":"04/07/2026","vin":"5TDFZRBH1MS","components":"POWER TRAIN","summary":"A whining noise was observed at around 78k miles. Brought to the dealer and they indicated parts in the transmission are failing and it requires replacement. They said this has been happening more frequently on 2021 Highlanders (also see T-SB-0008-21). It's also a well-documented issue online. My contact with Toyota was that they did not intend to cover any repairs as the vehicle is out of warranty, even though it's not an isolated issue. They would not disclose how many vehicles have reported this issue. I believe it has reached safety recall-level.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11728609,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/21/2026","dateComplaintFiled":"04/01/2026","vin":"5TDGZRAH4MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that the vehicle experienced transmission failure while driving. There was an abnormal whining sound coming from the vehicle while accelerating, and the sound increased in volume while driving. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with an internal transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,803.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11728216,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2026","dateComplaintFiled":"03/31/2026","vin":"5TDBZRBH6MS","components":"STEERING,ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"The vehicle experiences intermittent power steering malfunction while driving. Warning messages including \u201cPower Steering Malfunction\u201d and \u201cLow Voltage Abnormality\u201d appear, and the steering wheel becomes stiff and difficult to turn.  This has occurred multiple times during normal driving conditions, including at low speeds and while turning. When the issue occurs, it requires increased effort to steer, creating a risk of loss of control.  Additional warning messages have included AWD malfunction, pre-collision system malfunction, and lane tracing assist malfunction. These alerts appear simultaneously with the steering issue.  The problem began shortly after purchase and has continued intermittently. The vehicle has been inspected, but the issue has not been resolved.  This condition creates a safety risk, especially when driving with passengers.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11727805,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2026","dateComplaintFiled":"03/29/2026","vin":"5TDFZRBH1MS","components":"POWER TRAIN","summary":"Transmission has started to whine, my understanding is this is common for the transmission I have. I have had this verified by 2 different garages. There are no engine lights showing. The noise started around 90K.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11727622,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/28/2026","dateComplaintFiled":"03/28/2026","vin":"5TDCZRAH1MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander was my first car I purchased that I saved up for and has had a sudden issue accrue with a winning sound out of now where. I took it to the dealer ship and they told me I need a new transmission. My vechile only has 73k miles and I noticed this sound is getting worst and worst. I don\u2019t know what to do so I turned to the internet and I was blow away to see how many people have this same issue with the same year and it\u2019s been happing to so many people. I am a father of a special needs child and I sport my family on my own I can not afford to replace this and they won\u2019t do anything for me. I beg anyone that reads this to please help us out cause this is not fair they we pay our hard earned money to get hit with this unexpected issues that they obviously know about but want do anything cause it will ruin there rep.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11727608,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"03/27/2026","vin":"5TDGZRBH5MS","components":"POWER TRAIN","summary":"Upon inspection at my local Toyota dealership, the UA80F 8-speed transmission on my 2021 Toyota Highlander has a known whining noise attributed to a failed transmission pump. The whining noise occurs when the car accelerates from 0 to around 50 miles per hour. When it gets to highway speeds, there is no noise. Anyone in the car can be put at risk if the transmission stops functioning on the roadways, and we're left stranded or we're suddenly blocking traffic. This issue is a known issue according to T-SB-0008-21, and there are many people online who seemed to have encountered this issue even beyond the warranty limits of 5 years/60,000 miles. Even my local AAMCO tells me that this is a dreaded and known issue of past customers. This issue first appeared around the 60,000 miles of distance traveled. There is no warning for this problem. You just have to be fortunate enough to discover the noise before the warranty deadlines. I discovered the noise at around 58,000 miles around June 2025, but I didn't know it was an issue back then. Had I known about this, I would've still qualified for the warranty.   This noise has been reproduced and confirmed by my local Toyota dealership, and they're quoting me $11,506.53 to fix this issue. Other 3rd party transmission shops are quoting me ~$6,000. I'm frankly frustrated that Toyota did not issue a recall for this known issue that I did not cause. I wanted to drive this car for life, but I'm unsure what to do now. Either pay an exorbitant amount of money or sell it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11726514,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2026","dateComplaintFiled":"03/23/2026","vin":"5TDFZRBH0MS","components":"POWER TRAIN","summary":"Transmission failure @110,000miles and a $9000.00 replacement cost.  Service advisor at Toyota Dealership indicated they have seen other similar failures on this Highlander Platinum Model at their dealership but unit is out of warranty by a few thousand miles","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11725246,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"03/18/2026","vin":"5TDFZRBH3MS","components":"POWER TRAIN","summary":"My 2021 Toyota Highlander is experiencing a transmission issue causing a high pitched whining.  It has the problematic UA80F.  Toyota has declined to remedy the problem even with it being a known issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11725270,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"03/18/2026","vin":"5TDLZRBH4MS","components":"POWER TRAIN","summary":"2021 Toyota Highlander xse all-wheel drive model.  Transmission failure: unusual sounds started just after 60,000 miles. Transmission began to whine mid-70,000 miles. Repair costs $8,000.  Transmission business recommends rebuilding the Transmissions due to poor design and known issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724906,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2026","dateComplaintFiled":"03/17/2026","vin":"5TDDZRBH4MS","components":"POWER TRAIN","summary":"During acceleration above 25 mph a noticeable whining sound is heard from the transmission.  When not acceleration the sound goes away.  The vehicle only has 72300 miles","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724520,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2021","dateComplaintFiled":"03/16/2026","vin":"5TDXBRCH5MS","components":"SERVICE BRAKES","summary":"When slowing down to stop and the brake is depressed, multiple occasions where the brakes don\u2019t catch. The car jerks forward and I am unable to engage the brakes. I have ended up in the middle of an intersection due to this. It happens frequently, and Toyota continues to brush me off.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11724783,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2026","dateComplaintFiled":"03/16/2026","vin":"5TDDZRBH6MS","components":"POWER TRAIN","summary":"The transmission began making a wheezing sound. The dealership looked at the vehicle and determined it needed a new transmission. This is a known problem. Toyota issued a service bulletin on the issue in February 2021. I purchased the vehicle a few months after that. T-SB-0008-21","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11723883,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2025","dateComplaintFiled":"03/12/2026","vin":"5TDGZRAH8MS","components":"TIRES","summary":"The contact owns a 2021 Toyota Highlander equipped with Bridgestone Tires, Tire Line: Alenza Sport, Tire Size: 255/50/R20, DOT Number: 276100C2R. The contact stated the vehicle was inspected by the dealer, where it was discovered that all four tires were prematurely worn quickly and showed defects. The tires were replaced under NHTSA Campaign Number: 24V452000 (Tires). The dealer informed the contact that the issue was related to the previous recall. The manufacturer was not notified of the failure. The vehicle failure mileage was 80,000. The tire failure mileage was 7,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA SPORT A/S","size":"255/50R20","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11723230,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2026","dateComplaintFiled":"03/10/2026","vin":"5TDGZRAH3MS","components":"FUEL/PROPULSION SYSTEM","summary":"*Component/System:** The **Fuel Pump / Fuel Delivery System** failed. The vehicle and the replaced spark plugs/coils are available for inspection upon request.  **Safety Risk:** The vehicle **stalls abruptly while in motion (at speed)**, causing an immediate loss of motive power in traffic. This creates an extreme risk of rear-end collisions and leaves the driver stranded in active lanes of travel. The vehicle must be shifted to park, turned off, and restarted to temporarily \"reset\" the system, which is life-threatening in high-speed or heavy-traffic environments.  **Confirmation/Reproduction:** The problem has been confirmed by an **independent service center**. Initial diagnostic codes led to the replacement of spark plugs and ignition coils; however, the stalling persisted. Subsequent diagnostic testing specifically identified the fuel pump as the point of failure, consistent with symptoms of known Toyota fuel pump recalls.  **Inspections:** The vehicle has been inspected by an **independent mechanic**. It has not yet been inspected by Toyota corporate, the police, or insurance representatives, as no crash has occurred yet\u2014though the risk is imminent.  **Warning Symptoms:** The Check Engine light illuminated on January 21, February 21, Febuary 26, March 6 and March 10. Prior to the first total stall, the vehicle exhibited brief hesitations during acceleration. There were no specific \"Fuel Pump\" warnings on the dashboard; the vehicle simply loses power without a countdown or secondary safety mode (Limp Mode).","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11722041,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2026","dateComplaintFiled":"03/04/2026","vin":"5TDHZRBH3MS","components":"POWER TRAIN","summary":"My vehicle is experiencing a transmission safety issue that has been diagnosed by the authorized Toyota dealer service center (Toyota of Scranton). During my most recent service visit on 3/2/26, the dealer reported that the transmission is \u201cfailing and whining\u201d and recommended full transmission replacement. This condition creates unsafe driving behavior, including abnormal whining noise during acceleration and the concern for sudden transmission failure while driving.  The Highlander started exhibiting issues with the transmission within the past 7 days.   This issue appears consistent with the known transmission defect referenced in Toyota Technical Service Bulletin T\u2011SB\u20110008\u201121, which addresses whining and grinding noises caused by internal transmission component failure in 2021 model\u2011year vehicles equipped with UA80-series transmissions. Multiple independent reports indicate that this condition can worsen and may lead to loss of power or drivability while the vehicle is in motion.  For safety reasons, I am submitting this complaint so the issue can be evaluated as part of any ongoing or future defect investigations. I am concerned about the potential risk of transmission failure while driving, which could increase the chance of a crash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11721649,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2026","dateComplaintFiled":"03/03/2026","vin":"5TDGARAH2MS","components":"FUEL/PROPULSION SYSTEM","summary":"While driving westbound on I-8 at approximately 70 MPH in the left lane, a warning message suddenly appeared on my dashboard stating that a malfunction in the hybrid system had been detected. Immediately after the alert, the vehicle lost power and stopped accelerating. I was forced to quickly maneuver across multiple lanes of traffic and barely made it to the narrow right shoulder. Because I had been traveling in the left lane at highway speed, the situation was extremely dangerous, and I was fortunate not to be rear-ended.  The vehicle was undrivable and had to be towed to a mechanic. Upon inspection, the cause was identified as a faulty fuel pump, which triggered the hybrid system malfunction and sudden loss of power. The vehicle has only 44,000 miles, making this premature failure especially concerning.  Toyota currently has possession of the vehicle but is refusing to cover the repair. Notably, there was a recall issued for fuel pump failures causing similar issues in 2020 model-year vehicles. Given the identical nature of the failure, I believe this indicates an ongoing fuel pump defect that has not been fully resolved.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11721799,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2026","dateComplaintFiled":"03/03/2026","vin":"5TDGZRBH9MS","components":"POWER TRAIN,ENGINE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a whining sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The dealer stated that the transmission needed to be replaced. The vehicle was repaired. After the vehicle was parked and turned off, there was transmission fluid leaking from the vehicle. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed and determined that the head gasket had failed and needed to be replaced. The vehicle was repaired. The contact then noticed fluid leaking from the transfer case while the vehicle was parked and turned off. The vehicle was taken back to the dealer, where it was diagnosed and determined that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 74,700.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11721587,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"03/02/2026","vin":"5TDZZRAHXMS","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Both of the front door lock actuators went out, so the vehicle won\u2019t lock at all & I can\u2019t use my Toyota app that I pay for. The left back door/hatch rail that lifts up the door is making a loud sound upon opening & getting stuck when opening. Have to push the open button several times or open it manually to get it to open at all. Have taken it to the Toyota dealer to inspect both & both are costly to repair. Can\u2019t find either of the parts anywhere, so I\u2019m guessing a lot of others are having these issues as well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11720897,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"02/27/2026","vin":"5TDDZRBH1MS","components":"POWER TRAIN","summary":"At around 70,000 mi the transmission started making noises and at the 80,000 mile marker I took it in for its maintenance they found debris in the transmission fluid and I was just told it's either a replace it now or replace it when it falls out of the vehicle. A vehicle with less than 100,000 mi and I am the only owner, for the transmission to go out or start going out and Toyota not solve problems is ridiculous","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11720556,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2025","dateComplaintFiled":"02/25/2026","vin":"5TDCZRBH1MS","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"I bought this vehicle used on 04/23/2024 with 18,596 miles on the odometer. When I was inspecting the vehicle prior to delivery at the dealership, I noticed a crack low on the windshield. The dealership replace the windshield prior to my taking delivery of the vehicle. In the spring of 2025 I had a crack develop in the windshield and had to have it replaced. Another crack has since developed (it is now 2/25/26), and I will, once again, have to have the windshield replaced. I have not driven on any freeways recently, so no high-speed travel. I have been driving for over 40 years and have never had this frequency of windshield failures. I have become aware that this issue is discussed by numerous newer model year (2021, 2022, 2023, etc) Toyota Highlander owners. Some have replaced their windshield multiple times like me. It would appear that there may be an issue in the design/aerodynamics of the front/windshield or a defect in the structure of the body that supports the windshield, that leads to this increased frailty of the windshield. I would very much like to see the NHTSA look into this issue and to force Toyota to look carefully at the high number of windshield failure incidents in these vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11719592,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"02/21/2026","vin":"5TDHARAH7MS","components":"POWER TRAIN","summary":"I was driving to a stop light when I heard a Raddle. Pull over and all the oil came out the engine. When I took it to the dealer they told me that the engine blew up. 14k repair that Toyota would not cover the repair.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11719094,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2026","dateComplaintFiled":"02/19/2026","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the transmission. The contact was concerned about the sound and contacted a dealer. The vehicle was driven to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,347.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11718883,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2026","dateComplaintFiled":"02/18/2026","vin":"5tdhzrah0ms","components":"POWER TRAIN","summary":"I am reaching out regarding our 2021 Toyota Highlander which currently has $65 K miles and is just out of warranty.  Recently we noticed a wining noise during acceleration.  We took the vehicle to the dealer who told us that the transmission will need to be REPLACED.  $9500 repair.  This is a known issue with Toyota and they will not work with us on this.  We are stuck!  No customer goodwill!  Thank you!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11718225,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2026","dateComplaintFiled":"02/16/2026","vin":"5TDGZRBH5MS","components":"POWER TRAIN","summary":"I purchased my brand new Highlander on January 31, 2021 and was told today that I need a transmission replacement.  My vehicle started about two month ago with a whining sound while accelerating.  My vehicle currently has 78,000 miles and is out of the extended warranty of 60,000/5 year.  I learned that Toyota released a bulletin on February 9, 2021 stating transmission issues for particular Toyota models, the Highlander being one.  After researching the issue, there are several stories of Highlander owners who are experiencing the same issue. It\u2019s a shame that they knew of the problem in February 2021 and with the transmission replacements on vehicles less than 5 years old and haven\u2019t issued a formal recall for this known defect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11718082,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2026","dateComplaintFiled":"02/15/2026","vin":"5TDDZRBH1MS","components":"STRUCTURE","summary":"Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. Problem seems to be in the motor controls of the strut assemblies on both sides of rear hatch. Vehicle is off warranty, but should be covered by Toyota due to faulty factory installed equipment... Instead, they want to charge us $1600 to repair. On the Toyota forums, many people are complaining of the same exact problem! Toyota needs to have a recall and repair at the cost of the manufacturer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717730,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/1969","dateComplaintFiled":"02/13/2026","vin":"5TDDZRBH1MS","components":"POWER TRAIN","summary":"2021 toyota highlander AWD limited - Car started making a whirling (whirring, whining) noise upon acceleration. It ramps up as accelerating. There are no warning lights showing. It stops when you take foot off of gas. Problem had been confirmed by 2 toyota dealers as needing a new transmission. One said it was in last gear, the other simply said noise was coming from the transmission and based on the NSB in 2021 it was transmission so would need to be replaced. One was $9700+, the other was $8600+. Went back and forth with Toyota to see if they would provide any help. They won\u2019t  cover any of the cost.  Husband has a 2019 toyota highlander XLE  making the same exact noise. Haven\u2019t taken it yet for diagnostics","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717531,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2025","dateComplaintFiled":"02/12/2026","vin":"5TDHBRCH1MS","components":"STRUCTURE","summary":"The liftgate has had issues from the moment I purchased this vehicle. It had 30,000 miles and we purchased all extended warranty options. The liftgate often fails to close, especially in cold weather. There have been times I have to manually push the liftgate closed certain instances. This would not even work, and I unknowingly started driving my vehicle while the liftgate was still open about an inch or two essentially, the liftgate seems to have a mind of its own sometimes it will work just fine more more often often than not it malfunctions. This is dangerous because it could easily cause a head injury or trap a child or a family member inside the car if it will not open or closed properly. We took the car to our dealership to have it repaired while under warranty. My car care technician reported that there was dust/dirt  which voided my warranty coverage. I paid a lot for the warranties and for this woman to report dirt on my vehicle\u2019s backend and that then causing my warranty coverage to not be valid was just ridiculous. We fought for an exception to be filed and they never spoke of this again. Dishonest and untrustworthy, this is how I would define my Toyota dealership. The issue was noted immediately to dealership/technicians. We had them provide us with a repair quote that was very costly and so we would not let them do the work. There is a massive amount of information for this problem and it is a common occurrence. Toyota is facing a class action lawsuit alleging that some of its \u201cHighlander SUVs contain defective power-door components. This problem allegedly prevents the automatic open/close feature on the back door, also known as the \u201cliftgate,\u201d from working properly and has already cost some car owners thousands of dollars in repairs. According to the suit, Toyota knew about the defect and hid this information from the public.\u201d  Thus, the tech noted \u201cdirt\u201d to conceal a much bigger problem, make $$ off a loyal customer, revealing dishonest practices.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717532,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/12/2026","vin":"5TDHZRBH3MS","components":"POWER TRAIN","summary":"Known transmission failure.whining noise when accelerating. T-SB-0008-21","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717006,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2026","dateComplaintFiled":"02/10/2026","vin":"5TDZZRAH0MS","components":"SUSPENSION,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"\u2022The transmission malfunctioned and developed an abnormal internal noise at approximately 67,000 miles, which is an unexpected failure at low mileage. The vehicle had been properly maintained and had no prior mechanical issues. Atlanta Toyota inspected the vehicle and confirmed the transmission had failed and required full replacement. The dealer also stated that as a result of the transmission failure, other related components showed excessive and abnormal wear. A second independent service center inspected the vehicle and confirmed the same diagnosis. The vehicle is available for inspection upon request.  \u2022 This unexpected transmission failure created a serious safety risk due to the possibility of sudden loss of power, inability to accelerate, or complete transmission failure while driving. I rely on this vehicle daily to transport my child to school and to commute to work. A sudden failure while in traffic could result in becoming stranded or involved in a collision.  \u2022 The vehicle was inspected by an authorized Toyota dealer and an independent service center. Both stated that the failure was unusual given the low mileage and normal use of the vehicle.  \u2022 There were no warning lights, messages, or diagnostic trouble codes prior to the failure and afterward. The only symptom was an abnormal internal noise from the transmission, which began suddenly at approximately 66,000 miles.  \u2022 The vehicle has received regular maintenance and is used for normal daily driving. There was no abuse, heavy towing, or unusual use that would explain a transmission failure at this mileage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717098,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"02/10/2026","vin":"5tdgzrah3ms","components":"POWER TRAIN","summary":"The transmission in my 2021 Toyota Highlander began making a loud whining/whirring noise that increases with vehicle speed. The vehicle was inspected by a Toyota dealership, and I was told the transmission has failed and needs to be replaced.  Toyota stated the repair would be out of pocket, despite the vehicle\u2019s age and proper maintenance. There were no warning lights prior to the failure.  This condition affects drivability and raises safety concerns, including the risk of sudden transmission failure or loss of power while driving, especially at highway speeds.  I believe this is a premature transmission defect and am reporting it for investigation.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11717119,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2026","dateComplaintFiled":"02/10/2026","vin":"5TDBZRBH1MS","components":"POWER TRAIN","summary":"Toyota is asking me to pay for a brand new transmission replacement in my car that is only 5 years old, 74,000 miles on it. The cost is $10,000. How is it possible a brand new vehicle is needing this? I have read a lot of reviews that Toyota is knowingly using the transmission type that they even had to recall on earlier models. Why are they still making vehicles using this type of transmission when it continues to need total transmission replacement so early on? And Offer zero assistance. We bought Toyota because we thought it was the best. I will never buy Toyota again, this is a huge cost for a young family with a teachers salary.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716805,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"02/09/2026","vin":"5TDHZRBH4MS","components":"POWER TRAIN","summary":"I am writing about my 2021 Toyota Highlander XLE AWD VIN # [XXX] . I purchased this vehicle brand new on 3/29/2021 at \u2018Koons Easton Toyota\u2019 in Easton, MD.  In October 2025 I started hearing whining noise from the engine compartment. It was audible only when accelerating the vehicle and would go away if I took my foot off the accelerator. On 10/22/2025, I took the vehicle for inspection to \u2018Ourisman Toyota 40\u2019 dealership in Edgewood, MD. The technician told me that this is a known issue in this model/year and recommended to replace transmission as there was no other fix. He gave me a $9,995 estimate for transmission replacement. I subsequently learned that there was technical service bulletin on this exact defect released by Toyota on 2/9/2021. It said that models with UA80F transmission will make whining noise and then fail. The only remedy was to replace the transmission with brand new transmission part number 30500-0E160. This bulletin was posted on NHTSA website also. [XXX]   This bulletin was released 50 days before I purchased the brand-new vehicle on 3/29/2021. My frustration and disappointment came from the fact that Toyota had known about this issue for 50 days and still proceeded to sell this vehicle to me. This is unacceptable as there should have been a recall on this defect or Toyota should have pulled the vehicle from the market. This is not about the powertrain warranty running out as that would apply to unforeseen issues that neither manufacturer nor buyer knew about in advance. It is about knowingly selling the customer a defective product even after disclosing the major defect publicly.  Transmission failure can be a serious safety issue because it could have caused sudden loss of power and difficulty controlling speed. I request NHTSA to investigate these widespread Highlander transmission issues the same way Ford F150 transmission issues are being investigated. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716593,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2026","dateComplaintFiled":"02/08/2026","vin":"5TDGZRAH5MS","components":"POWER TRAIN","summary":"We began noticing a whining sound that has progressively gotten louder and more frequent upon acceleration. After taking it to the dealership, they claim it requires a transmission replacement. According to the dealership themselves and information online, this seems to be a common defect with 2021 Highlanders.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716074,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2025","dateComplaintFiled":"02/06/2026","vin":"5TDZZRAH4MS","components":"UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE","summary":"Vehicle makes a loud noise when under 65mph. Car shakes when breaking. Transmission needs to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716077,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"02/06/2026","vin":"5TDDZRBH5MS","components":"POWER TRAIN","summary":"I had the 60,000 mile service on February 2,2026 and after the service was completed I left the dealership and got on the freeway to go home. I heard a whining noise and immediately turned around and took it back to the dealer. I took the mechanic who worked on my car for a drive and he was able to hear the winding noise and we returned to the dealership. It took the mechanic three hours to come to the conclusion that I needed a new transmission. They still have my car and I have not heard anything about coverage or when it will be done.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11716104,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"02/06/2026","vin":"5TDJZRBH8MS","components":"ENGINE","summary":"Complete transmission replacement for failure. Toyota said it is an unknown issue but has not issued a recall for 2020/2021 models. THIS NEEDS TO BE A RECALL.  Toyota should be responsible, especially because they will not cover it if you go over your manufacturer warranty of 60k. I purchased this car last week, and had to get a full new transmission the following week because they did not disclose to me that it was failing!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11715008,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2026","dateComplaintFiled":"02/02/2026","vin":"5TDGZRAH3MS","components":"ELECTRICAL SYSTEM,STRUCTURE","summary":"Trunk has stopped working. It loudly beeps and will not open on its own. Trunk has to be manually opened and shut with great force to be used.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11714697,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/28/2026","dateComplaintFiled":"01/31/2026","vin":"5TDCZRAH4MS","components":"POWER TRAIN,ENGINE","summary":"whinning noise during acceleration on the road and gear shift problems","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713431,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2026","dateComplaintFiled":"01/26/2026","vin":"5TDJZRBH6MS","components":"POWER TRAIN","summary":"Transmission has failed, making high pitched whining noise while accelerating. Will need full replacement the car only has 66k miles on it - just out of warranty","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713495,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"01/26/2026","vin":"5TDFZRBH2MS","components":"POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE","summary":"- The vehicle has been experiencing shifting issues (its an automatic vehicle) when driving in all instances and at all speeds that has progressively gotten worse over the past 4-8 weeks.  - As it seems to be a transmission issue (and a known one pending litigation) the safety issue is if the transmission fails during operation of the car. - It was brought to a dealership to be inspected after it was initially felt as more of a vibration than the more harsh shifting/engine sounds and issues that it is currently experiencing.  The dealership thought it to be the front hub assembly/bearing that was the issue.  I had the front driver side replaced and the issue still remains and has continued to worsen. It has not been inspected by the manufacturer, police, or insurance representative. - There have been no warning lamps or messages at all. - Through research it appears this is a known issue with ongoing litigation (2 class action lawsuits currently in litigation related to UA80F transmissions of which it appears that our VIN is in the affected group).","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713180,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2026","dateComplaintFiled":"01/25/2026","vin":"5TDGZRBHXMS","components":"POWER TRAIN","summary":"Technical Service bulletin was issued for my 2021 Highlander car in February of 2021 for a well documented transmission issue (whine and grind noise). We are now put in a position that requires us to replace the transmission at a substantial cost. This expense is budget crushing and any assistance in getting Toyota to assist with the expense would be greatly appreciated.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713234,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"01/25/2026","vin":"5TDDZRBH8MS","components":"POWER TRAIN","summary":"Just after the 60,000 mile warranty, the car started making a whining noise when pushing the accelerator.  This is part of the well known transmission problem.  Transmission will need to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713066,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"01/24/2026","vin":"5TDGZRBH0MS","components":"ENGINE","summary":"We have been hearing whining coming from the front of the vehicle for months.  Over the life of our time with this car, we have reported to Toyota multiple times about the sound, and about how sometimes the engine seems slow to shift.  The whining increases as you press the gas pedal.  Toyota is aware of this issue with Highlanders, but has told us they aren't going to fix it, as there is no recall on the issue.  Turns out, there's a TSB related to the exact issue that we have with our Highlander.  Now that we are out of warranty, we are looking at potentially replacing the transmission of a vehicle that Toyota has a record of intentionally avoiding to repair.  Multiple independent service centers have confirmed the issue.  They all have referred us back to Toyota because of the severity of the issue.  There were no warning lamps or lights or the issue.  However, the \"whining\" is audible every time in the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11713091,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2026","dateComplaintFiled":"01/24/2026","vin":"5TDFZRBH3MS","components":"POWER TRAIN","summary":"I started hearing a winning noise that got louder with speed, this month I took it to the dealership in Austin, TX and they said it needed a new transmission.  It only has 67,219 miles.  My 2008 was sold at 219k miles with no problems.   I see online there has been problems with this type of transmission for many years.  They are replacing it with the very same transmission....","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11712736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2026","dateComplaintFiled":"01/22/2026","vin":"5TDDZRBH6MS","components":"POWER TRAIN,VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally and failed to accelerate as intended while depressing the accelerator pedal. The contact pulled to the side of the road. The vehicle failed, then failed to respond while in drive or reverse. No warning light was illuminated. The contact called for Roadside Assistance and had the vehicle towed to a safe location. The vehicle was then towed to an independent mechanic, who diagnosed the vehicle and informed the contact that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was unknown.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11710429,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2026","dateComplaintFiled":"01/12/2026","vin":"5TDYZRAH3MS","components":"POWER TRAIN","summary":"Transmission started to make a whining noise. After a month the sound increased in loudness and took to dealer to check. Came back with needing transmission replaced due to bad bearing. Was replaced with aftermarket warrenty protection.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11710072,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"01/10/2026","vin":"5tdgzrah8ms","components":"POWER TRAIN","summary":"In May 2021 I purchased my Highlander XLE with 5 miles on the odometer.  In Feb 2021 dealerships were notified of Toyota Technical Service Bulletin (T-SB-0008-21) dated Feb 2021 was a problem. I have never been notified of the TSB for transmission whine/grinding noise.  At approximately 75,000 miles (out-of-warranty) and regular servicing, my vehicle developed a noticeable whine from the transmission. Now at 102,000 miles I am stuck with a transmission replacement ($7500-$9000) looming at sometime in the future. Very disappointed. I have been reprimanded by grandkids that \"You drive like a Grandpa\" so, I am not hard on my vehicles. My 1993 Chevy S10 had over 388.000 miles when sold. it was solid!. I think Toyota should be forced to do the right thing and cover any cost of replacement and temporary rental. Seems replacements are back ordered for months!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709958,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2025","dateComplaintFiled":"01/09/2026","vin":"5TDEBRCH9MS","components":"SERVICE BRAKES","summary":"Under braking conditions, typically at higher speeds or while going downhill, vehicle will lurch or accelerate momentarily before braking again. This has caught 3 drivers in our family off-guard as it is intermittent and sudden. This is unpredictable and causes the braking distance to vary. We are working to reproduce it. The dealership has not tried to recreate the issue but has told us there is a software update that will fix the issue, it is not covered under any safety recall or safety campaign by Toyota.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11709492,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2025","dateComplaintFiled":"01/07/2026","vin":"5TDLZRAH6MS","components":"ENGINE","summary":"My transmission is making acceleration unreliable, whining noise and unreliable. No accident yet but I took to toyota and they quoted $8K for entire new transmission when it appears this is a known ongoing issue for toyota highlanders. They should be recalled and fixed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708422,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"01/02/2026","vin":"5TDLZRAH4MS","components":"POWER TRAIN","summary":"I bought my 2021 Toyota Highlander on 11/17/2025 and approximately one month later, I heard a whining noise when the car accelerates past 25 mph. The whining noise gets progressively louder the more the car accelerates. In addition, when driving over a bump or hump, there is a grinding/creaking noise that occurs. I took my car into the Toyota dealership on 12/29/2025 and the service technicians were able to replicate my issues. They even stated that the issue is caused by a bearing failure inside the transmission. I also purchased an extended warranty but unfortunately the inspector sent by the warranty company wants me to get a transmission fluid exchange because they think that will solve the issue. The entire transmission needs to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11708038,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/30/2025","dateComplaintFiled":"12/31/2025","vin":"5tdgzrbh8ms","components":"STRUCTURE","summary":"While I was driving the vehicle on December 30, 2025 emerging on to the highway I heard a loud popping sound which I thought was one of the tires going flat when the plastic barrier underneath the car became unattached","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11707861,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2025","dateComplaintFiled":"12/30/2025","vin":"5TDHZRBH8MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at various speeds and depressing the accelerator pedal, the contact heard an abnormal whining sound coming from the front of the vehicle.  The vehicle was taken to an independent mechanic, where the contact was informed that it was a known failure. The vehicle was then taken to the dealer, where it was diagnosed, and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to work with the dealer to have the transmission repaired. The failure mileage was 66,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11707494,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2025","dateComplaintFiled":"12/29/2025","vin":"5TDGZRBH1MS","components":"POWER TRAIN,ENGINE","summary":"I have a faulty transmission that is now widely known. 2021 Highlander with the UA80 transmission. Out of warranty and Toyota wants to provide no help even know this is an ongoing issue with so many owners","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11706427,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2025","dateComplaintFiled":"12/21/2025","vin":"5TDGBRCH6MS","components":"SERVICE BRAKES","summary":"There is a Technical Service Bulletin (TSB-0059-23) issued for 2020-2022 Toyota Highlander Hybrid models addressing a braking issue. It happens every day. There are a lot of issues   Some drivers reported a momentary transition from regenerative braking to hydraulic braking, particularly when driving downhill or turning with light brake pedal application.   Toyota has provided a software update for the brake actuator control module to improve brake feel. If you own one of these models and are experiencing this issue, you can visit a Toyota dealership and request this specific TSB repair.    Addendum:  There is no charge for this fix if your vehicle is within the warranty period. The repair procedure under Toyota\u2019s Technical Service Bulletin (TSB-0059-23) is covered by Toyota\u2019s warranty, meaning the brake actuator control module reprogramming is performed at no cost to the owner.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11705290,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/17/2025","dateComplaintFiled":"12/16/2025","vin":"5TDGBRCH4MS","components":"SERVICE BRAKES","summary":"I own a 2021 Toyota Highlander Hybrid. The vehicle exhibits a dangerous braking surge defect.  When braking during cornering or in stop-and-go traffic, the vehicle randomly surges forward even though the brake pedal is depressed. This creates a serious safety hazard and increases the risk of collision. On multiple occasions, this defect has nearly caused an accident. The last time it happened we were driving in stop and go traffic and the vehicle surged forward while depressing the brakes and the engine died leaving a red triangle on the dash.  Toyota has acknowledged this condition through Technical Service Bulletin T-SB-0059-23, which applies to my vehicle. The bulletin involves reprogramming the brake actuator assembly control module to address the braking transition between regenerative and hydraulic braking. Despite this, Toyota has refused to apply hybrid system warranty coverage, misclassifying the defect as a conventional brake issue. My vehicle is available for an inspection.  I contacted Toyota corporate, who initially responded but failed to provide follow-up or resolution. The defect persists after the bulletin was applied. Toyota\u2019s refusal to cover the repair under the hybrid warranty leaves me with an unresolved safety defect.   This complaint is intended to document the ongoing safety risk and Toyota\u2019s failure to provide  adequate remedy under warranty. I request NHTSA investigate this issue as a systemic safety defect affecting 2020\u20132022 Highlander Hybrid models.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11705014,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/10/2025","dateComplaintFiled":"12/15/2025","vin":"5TDGZRAH9MS","components":"POWER TRAIN","summary":"The transmission has developed a transmission whining noise which Toyota has released a TSB 0008-21. My vehicle has 104,000 miles and is now out of warranty. If this is a known defect on many Toyota vehicle models a transmission replacement should be free if no longer in warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11702314,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"12/01/2025","vin":"5tdjzrbh7ms","components":"AIR BAGS","summary":"Recall remedy is not a available in timely manner. Recall # 23ta15","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11701942,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2023","dateComplaintFiled":"11/28/2025","vin":"5TDHZRBH1MS","components":"ELECTRICAL SYSTEM","summary":"The doors lock and sometimes don't lock with the key","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11701505,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2025","dateComplaintFiled":"11/25/2025","vin":"5TDGARAH9MS","components":"STRUCTURE","summary":"Rear liftgate motors no longer functioning.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11701289,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2025","dateComplaintFiled":"11/24/2025","vin":"5TDGZRBH0MS","components":"STRUCTURE","summary":"Failed seals on roof rack that allowed water to enter the A pillars.  Unknown potential damage to air bag system, and electrical wiring.  Smaller leaks can go undetected and damage components over time without owners knowledge.  Dealer confirmed water intrusion, Toyota refused to repair the defect.  Toyota is aware of the problem and had issued a service bulletin on April 22, 2024  (T-SB-0040-24) with a range of 2020-2023 Highlander vehicles affected.  This defect may also affect components within the B pillars, and more.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11701016,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/21/2025","dateComplaintFiled":"11/22/2025","vin":"5tdhbrch2ms","components":"FUEL/PROPULSION SYSTEM","summary":"My gas tank does not fill up to 17 gallons like it claimed it would when I purchased the vehicle, It also keeps automatically shutting off after filling up a little bit 8-10 gallons and it is not full, I have to hold the handle and fuel manually and constantly worried its going to over fill.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11700687,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2025","dateComplaintFiled":"11/20/2025","vin":"5TDHZRBH3MS","components":"WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"I am reporting a serious safety defect involving the rear brake system of my 2021 Toyota Highlander, purchased from Penn Toyota (Glen Cove, NY). The dealership represented the vehicle as \u201cToyota Certified\u201d and indicated that it passed all safety inspections.  On November 15, 2025, I discovered that the rear brake rotors and pads were in extremely unsafe condition, showing severe corrosion, deep pitting, uneven pad wear, and structural deterioration. This damage clearly developed over a long period of time and indicates that the vehicle could not have passed a legitimate safety inspection at the time of sale.  The rear brakes had to be replaced immediately to prevent potential brake failure. After replacing the rear rotors and pads, the vehicle passed the New York State Inspection on the same day, proving that the previous brake condition was unsafe and improperly inspected.  This raises concerns of:  Brake safety failure  Improper or falsified dealership inspection  Risk of reduced stopping power  Potential loss of vehicle control  I am submitting photos, the repair invoice, and the inspection result that confirmed the brakes were unsafe prior to repair.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11700698,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2025","dateComplaintFiled":"11/20/2025","vin":"5TDGZRBH4MS","components":"POWER TRAIN,ENGINE","summary":"Almost caused high speed accident merging onto toll road!   The vehicle is experiencing a severe transmission slippage, shudder, and grinding noise, consistent with TSB-0008-21 (UA80 transmission failure). This defect causes hesitant acceleration and erratic shifting, creating a safety hazard when merging onto highways or crossing intersections. I am concerned the transmission will fail completely while driving, resulting in a sudden loss of motive power and increasing the risk of a crash. Toyota has covered this exact safety defect in 2017\u20132019 models (CSP ZJC) but has failed to recall the 2021 models despite identical symptoms.  First reared it's head as slipping when putting vehicle in reverse, 25k ago. Was told by Toyota Certified mechanics it was an operator error. Morphed into larger issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11700421,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2021","dateComplaintFiled":"11/19/2025","vin":"5TDGZRBH9MS","components":"POWER TRAIN","summary":"To whom it may concern I hope I've chosen the proper avenue for my problem.  I purchased and new 2021 Toyota Highlander.  I chose Toyota for it reputation of high standards of dependability.  However I took the vehicle in at 20,611 miles (9/22/2021) into the dealership for multiple transmission issues.  When passing it would kick down into a lower gear and race the motor.  There was also chunky shifting and a small whining noise.  (service Ref #XXX).  The service manager only wrote down the first symptom.  Upon doing a computer diagnostic without driving the vehicle the service manager told me to just drive it more that it probably needed more breaking in.  The downshifting and chunky shifting did go away for the most part, but the whining persistently got worse.  Finally at 115,000 miles it got much worse and I took it back to the dealership.  They informed me that the transmission needed replaced at over $9,000.  I reached out to Toyota upon finding out there was a in company TSB alert for this very symptom (Case #XXX).  Toyota informed me there was nothing they were willing to do since it was out of warranty even though I reported the problem with no resolution when it was in warranty.  My wife and I are in our [XXX]  and don't have cash like that.  we don't feel we should be responsible for the repair, especially when the issue was report properly before the warranty expired.  How can you help? Thank you for your attention.  [XXX]  [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699948,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2025","dateComplaintFiled":"11/17/2025","vin":"5TDCZRBH4MS","components":"POWER TRAIN","summary":"I brought my 2021 Highlander L in for some regular maintenance and reported that within the last 2 weeks I have been hearing a whining sound when the vehicle is decelerating. I was informed at the end of the day that the transmission is bad and needs to be replaced. My vehicle is just outside of warranty (69k miles). I have always ensured my Highlander got an oil change on time, had all recommended maintenance done at that appropriate time/milage, and brought it in for safety recalls promptly. This vehicle has never been in an accident, and while I have owned it (and according to Carfax when I purchased it) I have always brought it to a Toyota dealership for any and all work. There have never been any warning messages, and even though my vehicle has been into Toyota regularly for oil changes and regular maintenance, I was never notified of any other issues. I also use this vehicle at least once a year for road trips (over 200 miles) and before every trip bring it in to have it checked. I'm being told it'll be about $10K to fix. Based on my research I have discovered this is a problem MANY people with a 2021 Highlander are having, also a class action lawsuit was filed due to transmission issues but only covered Highlanders up to 2020. This seems to be the same issues those vehicles had but I'm being told it's not covered or a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699558,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2025","dateComplaintFiled":"11/15/2025","vin":"5TDHZRBH0MS","components":"POWER TRAIN","summary":"Whining sound upon acceleration. Occasional hesitation when shifting gears or rough shifting when going from complete stop to accelerating. Dealership says need new transmission. Warranty company test drove and agreed with dealership findings. 60,000 miles .","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11699457,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2025","dateComplaintFiled":"11/14/2025","vin":"5TDHZRBHXMS","components":"Insert, Padding","summary":"The EPS foam has come detached when removing my child from the seat and will not reattach even with the cover","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Child Seat","productYear":"9999","productMake":"GRACO","productModel":"TRIRIDE","manufacturer":"Graco Children's Products, Inc."}]},{"odiNumber":11699050,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"11/12/2025","vin":"5TDHBRCH8MS","components":"SERVICE BRAKES","summary":"When I apply my foot to the brake pedal the car slows, but just as I am about to reach the final part it feels like the brake is let go and the vehicle goes forward and I have to push harder on the brake to stop the vehicle.  This issue can cause me to run into a vehicle that is stopped.  I have not taken it to a dealer yet.  No warning signs on the dash. This has been going on for about a year now.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11698619,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"08/22/2025","dateComplaintFiled":"11/10/2025","vin":"5TDLZRAH4MS","components":"STEERING,POWER TRAIN,SERVICE BRAKES","summary":"Vehicle had a very loud high pitch whining noise the rapid accelerated I was braking and brakes  were not working vehicle screen was flashing Vehicle Malfunction. yes vehicle is available. I could not stop the vehicle I struck three signs and a lady fell down as i was approaching the  the building very fast, hit a wrought iron black fence and it fell on a park vehicle and then i hit a park vehicle and it stop i threw it in park. i am not sure. Insurance company After the vehicle accelerated there was a message saying VEHICLE MALFUNCTION, not before the accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11698198,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2025","dateComplaintFiled":"11/07/2025","vin":"5TDDZRBH4MS","components":"AIR BAGS,SEATS","summary":"Recall has been active since 2023. Delarship states there is no fix for issue at time time 2 years later","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11698282,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2025","dateComplaintFiled":"11/07/2025","vin":"5TDLZRAH3MS","components":"POWER TRAIN","summary":"Automatic transmission making humming noise while driving, can potentially fail without warning and leading to loss of power and potential crash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11697299,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2025","dateComplaintFiled":"11/03/2025","vin":"5TDLZRBH7MS","components":"UNKNOWN OR OTHER","summary":"Started with a transmission whining. Now is setting check engine light and jerking. Toyota knows there is a manufacturing defect in the UA80 transmission in these vehicles, but continued to sell them even after the released TSB# T-SB-0008-21, and refuses to repair this under warranty. Toyota is the only company offering replacement transmissions and therefore can set there own price to scam consumers. Please help us get a resolution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11695803,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2025","dateComplaintFiled":"10/27/2025","vin":"5TDJZRAH9MS","components":"POWER TRAIN","summary":"Transmission is making a loud whine when accelerating. Dealer says the transmission cannot be repaired and must be replaced","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11695804,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2025","dateComplaintFiled":"10/27/2025","vin":"5TDJZRAH9MS","components":"POWER TRAIN","summary":"Transmission is making a loud whine when accelerating. Dealer says the transmission cannot be repaired and must be replaced","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11695475,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"10/24/2025","vin":"5TDHBRCH9MS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The rear hatch of the vehicle started malfunctioning right when the three year manufacture's warranty was expiring on 08/2024 (very convenient). It would only open part way, barely or sometimes not open at all. One instance, my dog's tail got stuck in the hatch and it would not open. I had to force it open and thankfully I am able to do that. January of 2025 I took the car into Will's Toyota in Twin Falls, ID (where I purchased it new) and they told me that my option was to replace the hydraulic struts that were $1000 for the service. I took the car in on 10/23/25 due to the issue getting worse to have them replace the hydraulic struts. The dealership said they've had a lot of cars with the same issue. I just do not understand how a company can sell a car and a major part of the car fail conveniently when the warranty is to expire. Oh and I called Toyota customer service to complain and they said they don't keep track of this kind of thing...","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694782,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2023","dateComplaintFiled":"10/21/2025","vin":"5TDHZRBHXMS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11694237,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2025","dateComplaintFiled":"10/18/2025","vin":"5TDGARAH7MS","components":"SERVICE BRAKES","summary":"My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first. My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty. Toyota Highlander Hybrid model years 2020-2022 are affected. The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered. This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill. The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty. Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin. This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram. T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11693834,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2025","dateComplaintFiled":"10/16/2025","vin":"5TDGZRAHXMS","components":"POWER TRAIN","summary":"2021 Highlander XLE started making a whining noise when accelerating. Noise stops when you let off the gas. Took it to Toyota who said the transmission needed to be replaced. Although everywhere you look this is apparently a known problem, Toyota has yet to cover it or recall the part making the owners have to pay 9k to replace a transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11693466,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2025","dateComplaintFiled":"10/14/2025","vin":"5TDCZRBH8MS","components":"POWER TRAIN","summary":"Slipping and Whining transmission while driving in the Ozark mountains on [xxx]. I didn't feel I had full control of the vehicle. No warnings of any kind. Took the vehicle to Saint Charles Toyota service department on 10/2/25 where a bad transmission diagnosis was confirmed. Regards, [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11692041,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2025","dateComplaintFiled":"10/08/2025","vin":"5TDFZRBH5MS","components":"POWER TRAIN","summary":"Transmission began producing a whine sound at 58k and slipped several times.. A transmission that slips could cause a wreck involving all passengers. Requires replacement.  No warning lamps. Show some integrity Toyota and stand behind your products.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11692118,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/07/2025","dateComplaintFiled":"10/08/2025","vin":"5TDGZRBH1MS","components":"POWER TRAIN","summary":"There is a known transmission issue with some 2021 Toyota Highlanders, Avalons, and Camrys.  Toyota Bulletin T-SB-008-21 from February of 2021 states 'Some 2021 model year Avalon, Highlander, and Camry vehicles equipped with UA80E or UA80F transmissions may exhibit a whine or grind noise from the transmission. This condition may be caused by an issue with the front carrier assembly pinion shafts'.  I have a 2021 Highlander with 127,000 miles that started to show this whine noise.   Local transmission shop confirms that a new transmission is needed.  I am taking it to a local Toyota Dealer next week to confirm.   I started a case online with Toyota USA, and since I'm over Warranty, they started that will not assist with reimbursement.  My complaint is how came a recall was not done on this?  Why did Toyota do nothing and now many of their customers with these vehicles face costly repairs ($7,000 - $12,000)?  Toyota should at least reimburse their customers for some of the cost of the repair needed for this, even if out of warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691844,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"10/07/2025","vin":"5TDLZRAH0MS","components":"POWER TRAIN","summary":"66,564 Miles, Transmission slipped and caused a delay in power, now it has a big high pitched whine and continues to do it. This looks to be a big problem across the board for 2021 Highlanders.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691549,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2025","dateComplaintFiled":"10/06/2025","vin":"5TDFZRBH2MS","components":"POWER TRAIN","summary":"Hearing a whining noise when I step on the gas pedal. The toyota dealership informed me I need a new transmission on a 4 year old vehicle with about 88,000 miles on it. Toyota said because there is no recall, they will not cover the replacement","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11691673,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"10/06/2025","vin":"5TDFZRBH7MS","components":"POWER TRAIN","summary":"Winning sound coming from the transmission - upon seeking information online I was able to find a service bulletin from 2021 that addresses the issue - I see a large number of posts online with people having the same issue - the only solution is a transmission replacement - Toyota should be made to do a recall on these vehicles","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11690948,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/25/2025","dateComplaintFiled":"10/02/2025","vin":"5TDGZRAH7MS","components":"AIR BAGS","summary":"The contact owned a 2021 Toyota Highlander. The contact stated that while his wife was driving at an undisclosed low speed and in the process of merging into the highway, the vehicle was suddenly rear-ended in the rear quarter panel area, near the rear tire, causing the vehicle to face oncoming traffic. The driver-side and passenger-side air bags did not deploy. The message \"Park Brake Malfunction\" was displayed. The contact  transported his wife to an urgent care clinic the evening of the incident for a medical check-up because the contact's wife was pregnant and was starting to feel pain. The contact's wife sustained neck injuries. A police report was filed. The vehicle was towed to a tow yard. The insurance company was notified of the incident and towed the vehicle to Copart to be inspected. The vehicle was totaled. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11689359,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2025","dateComplaintFiled":"09/24/2025","vin":"5TDLZRBH4MS","components":"POWER TRAIN","summary":"Noticed 2021 Toyota highlander start whining around 85000 miles.  Did some research on the sound and found that Toyota UA80F transmissions have all had the same issue and issued a tsb to their dealerships but not people who purchased the car.    Warranty  runs out and now you are on the hook for an 10k transmission replacement or risk your car breaking down at any point on the road.  Car was inspected today by Toyota to receive the quote to fix at 10400 with no discussion of possible remedies for their defective transmissions.   The exact quote would be \"that's not our problem, you have to take it up with Toyota office, bud\".  So now we have a ticking time bomb on the road with the only remedy to pay 10400 to replace a defected transmission that was covered in other recalls by the same company.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11689569,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2025","dateComplaintFiled":"09/24/2025","vin":"5TDHZRBH5MS","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"During rain, the A-pillar and headliner show evidence of a leak. Open source research found this is likely due to faulty or poor quality components used in the roof rail system. My vehicle is completely stock with no additions or installations on the roof, just the factory rails.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688659,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2025","dateComplaintFiled":"09/20/2025","vin":"5TDCZRAH4MS","components":"AIR BAGS","summary":"The airbags did not deploy when I was involved in an accident on the freeway July 2025. During the collision, there was a message on the driver dashboard that read \"SRS Airbag System Malfunction Visit Your Dealer\". When I took my Highlander into the collision autobody shop, they notified me that my car had an open recall and that I needed to get in touch with manufacturer or schedule an appointment with a local Toyota dealership to see if they could remedy the recall as soon as possible. When I called Toyota, they confirmed that there was a recall on the Highlander's that opened in 2023 and that there was supposed to be a remedy in 2024, but unfortunately there is still no remedy available. They let me know that I would not be able to bring the vehicle in for service and that the collision center would not be able to remedy the situation on Toyota's behalf. This safety issue put myself and my family that includes multiple children that were in the vehicle at the time of the accident, in a very unsettling situation. We were afraid to drive the car any further than 5 miles or on the freeway, wondering if the airbags would deploy at any minute. There was little to no information provided whether the airbags were in fact supposed to deploy upon impact compared to if it was just a sensor mishap.  There were no prior warnings, message, symptoms or mailers sent out notifying us that there were any recalls on the car.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11688370,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2025","dateComplaintFiled":"09/19/2025","vin":"5TDDZRBH1MS","components":"UNKNOWN OR OTHER","summary":"Glass in sunroof exploded, loudly, while driving on interstate, at 65 miles an hour,  showering passenger and driver in shards of glass. There was no impact to the sunroof. Just a loud explosion. Heavy traffic at high speed while covered in glass had to make emergency stop. Glass could have easily gotten in our eyes. Thank goodness the two of us were wearing a ball cap and a visor. Would gladly have car available for inspection upon request. We will take pictures.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687739,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"09/16/2025","vin":"5TDZZRAH1MS","components":"AIR BAGS","summary":"The component that has failed is the passenger airbag system under Toyota Recall 23TA15 (Interim Notice 23TB15). The recall notice states that the passenger airbag may not deploy in the event of a crash. My vehicle is a 2021 Toyota Highlander (VIN: [XXX] ). This safety defect has been outstanding and unresolved for over 21 months with no available repair or remedy. The vehicle is available for inspection upon request.  The safety of my family is directly at risk. I am a mother of three young children, and we frequently travel with passengers in the front seat. If the passenger airbag does not deploy during an accident, it could result in catastrophic injury or death to anyone sitting in that seat. This ongoing recall forces me to make a difficult choice between risking my family\u2019s safety or not using the vehicle as intended.  The problem has been acknowledged by Toyota and confirmed by their recall notice. I contacted Toyota and opened a case with their Brand Engagement Center, but they denied my request for assistance and informed me there is no current remedy. I was told my case has been taken to the highest level within Toyota and that the only option left is to pursue lemon law.  The vehicle has been inspected and serviced at Toyota authorized facilities in the past, and Toyota has my warranty and repair history. However, since the recall remedy does not yet exist, no inspection has resolved the issue. There have been no warning lamps, dashboard messages, or other visible symptoms prior to or during this recall; the only notice is Toyota\u2019s acknowledgment that the defect exists and has not been fixed.  In summary, I have been forced to drive an unsafe vehicle with a known airbag defect for nearly two years. This delay in remedy is unacceptable and puts my family and the public at risk every day. I am requesting NHTSA\u2019s assistance in holding Toyota accountable for this unresolved safety recall.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11687246,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2025","dateComplaintFiled":"09/15/2025","vin":"5TDGZRAH4MS","components":"POWER TRAIN","summary":"Making a whinnig noise while accelerating","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11686610,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2023","dateComplaintFiled":"09/11/2025","vin":"5TDDBRCH1MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact had received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). The contact stated that the dealer was contacted; however, the contact was informed that the parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts not being available. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11686241,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2025","dateComplaintFiled":"09/10/2025","vin":"5TDGZRAH9MS","components":"POWER TRAIN","summary":"Transmisson started whining and slipping at 61000 miles. 1k miles out of warrenty. Even though toyota has a service bulletin about knowing my exact year and serial number transmisson will go bad. No recall issued and they want 9k for a repair. Rick McGill toyota on alcoa highway knoxville tennensse diagnosed it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11685578,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2024","dateComplaintFiled":"09/07/2025","vin":"5TDGZRBH9MS","components":"POWER TRAIN","summary":"Transmision is whining and stuttering or slipping gears","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11684445,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2025","dateComplaintFiled":"09/02/2025","vin":"5TDBZRBH8MS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure). The contact stated while driving approximately 35 MPH and exiting a highway with his family, the front bumper assembly detached from the vehicle. The contact stated that the vehicle was steered to the side of the road where duct tape and glue was used to secure the bumper, and the vehicle as taken to the residence. The vehicle was then taken to the dealer where the dealer and the dealer refused to perform the recall repair due to temporary repair that the contact had performed. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11684575,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2025","dateComplaintFiled":"09/02/2025","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"2021 Toyota Highlander 87000 miles began making humming noise when stepping on gas and goes away when foot off gas. Toyota said metal shavings in transmission fluid and we need new transmission. We have made appointment to replace. No warning lights. No incident just filing complaint","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683905,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"08/29/2025","vin":"5TDEBRCH6MS","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Entering the freeway a mile from home the car would not properly excellerate, only reachind 40 mph before exiting the freeway in favor backroads to my appointment.  Shaking back and forth while driving, exacerbated when braking and coming to stop, I needed to put the car into neutral to calm down the shaking while waiting for the light to change.  I just went through experiencing a brake failure and reporting of that to this Agency and now see another of many defects associated with the 2020-2022 Toyota Highlanders and Siennas Toyota is not addressing through Recalls as they should be, and further frustrated this Agency has or chooses to have no means by which to enforce Toyota's responsibility to the public","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683920,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2025","dateComplaintFiled":"08/29/2025","vin":"5TDFZRBH6MS","components":"POWER TRAIN","summary":"at 65,000 miles, the transmission has developed a \"whining\" sound consistent with TSB T-SB-0008-21.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11683118,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2025","dateComplaintFiled":"08/26/2025","vin":"5TDGZRAH7MS","components":"POWER TRAIN","summary":"Transmission in our 2021 Toyota Highlander required a full replacement due to a known part defect (front carrier assembly front pinion shaft). Toyota will not cover any portion of the $8k cost. In looking into the issue, this is very widespread with even our dealership confirming four transmission replacements by customers in a short period of time. The transmission is also back ordered (ours took 3 months), but the dealership has seen up to six months. I am guessing this is do to the high demand.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682893,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"08/25/2025","vin":"5TDJZRBH1MS","components":"POWER TRAIN","summary":"At 119,000 miles, the UA80F transmission in our 2021 Toyota Highlander XSE started making a whining noise. A dealer confirms the transmission needs to be replaced. After much research, this is apparently a known issue and Toyota will not warranty the repair after the 60,000 mile warranty expires. Estimated repair cost is $11,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682344,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2025","dateComplaintFiled":"08/22/2025","vin":"5TDGZRBH3MS","components":"POWER TRAIN","summary":"Complete failure of transmission at approximately 53k miles. No warnings. No lights. Car had just had its 50k miles service appointment. My safety and that of my family was jeopardized when I unknowingly took this car to/from our family vacation out of state- the gears started jumping a few days after we returned, quickly followed by the grinding,  whining noises.  Come to find out there is a service bulletin that has been out for 4 years! T-SB- 0008-21 issued on February 9, 2021, for select 2021 Highlander models equipped with a UA80E or UA8OF.8-speed automatic transmission.  Why wasn't this a recall? How is this not a safety issue? Why wasn't this disclosed by Toyota when I was sold a car with 30k miles on it for $35k miles?","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682142,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2025","dateComplaintFiled":"08/21/2025","vin":"5TDZZRAH1MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part for the recall repair was not yet available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The contact had been waiting for the parts for over a year. In addition, the contact was fearful of driving her kids around in the vehicle. The manufacturer was made aware of the issue; however, the contact was informed that parts were not yet available. The contact had not experienced a failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682149,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2025","dateComplaintFiled":"08/21/2025","vin":"5TDHZRBH0MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at 40 MPH, there was an abnormal whining sound coming from the front of the vehicle. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,729.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11681929,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"08/20/2025","vin":"5TDEBRCH1MS","components":"SERVICE BRAKES","summary":"As your braking coming to a stop, the vehicle surges forward, feels like you lost your brakes and then it stops. If the car in front of you were to stop suddenly, you would hit them from behind. It had been going on for a while, but since it was my wife\u2019s car she said she just stayed way back from the car ahead of her. I came within inches of hitting someone in early June 2025. I took the car to my Toyota dealer June 25, 2025 and they said there was a computer update for the braking system. It took away most of the problem, but it still surged.On August 19, 2025 I took the car back to the dealer where they had another computer update for the brakes. We will see if that works!! I feel it\u2019s a safety issue, we should have been notified. Out of warranty cost me $348.01","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11682008,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"08/20/2025","vin":"5TDDZRBH0MS","components":"POWER TRAIN","summary":"My Highlander is making a whine noise due to the issue described in T-SB-0008-21. I was never made aware that this was a potential issue. My car is making the whine noise, but Toyota Of Capistrano refuses to cover the cost of fixing it because my car has 86,000 miles. I would have taken the car in sooner had I known of this issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11680607,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2025","dateComplaintFiled":"08/14/2025","vin":"5TDCZRBH8MS","components":"POWER TRAIN","summary":"Started hearing a whining noise when I would accelerate and then my car bucked a couple of times. I brought it into Toyota on 8/07/25 to be checked out and I was told that my transmission would need to be replaced. My car is 4 years old, bought brand new in April of 2021 and have kept up on regular maintenance. In researching this I am finding out that there is a large number of people who are experiencing this same thing with their Highlanders. I have also come to find out that in February of 2021 there was a TSB put out with regards to this same issue. This was 2 months before I even purchased my car. It for some reason does not include every vehicle and only some vehicles are included leaving others with this problem out of luck. I do not understand how that can be. If I have that UA80F transmission in my car and that is what is being named as one of the transmissions that have this problem then why is that certain vehicles are not being taken care of and why is Toyota not issuing a recall? My warranty has expired so I am being expected to pay out of pocket $8,000 (not including labor) and on top of that they do not even have the parts as they are on back order. We have to hold Toyota responsible for this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11679955,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/07/2025","dateComplaintFiled":"08/11/2025","vin":"5TDDZRBH1MS","components":"POWER TRAIN","summary":"Transmission failed and makes whining noise","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11679684,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"08/10/2025","vin":"5TDLZRAH3MS","components":"POWER TRAIN","summary":"Vehicle starts to produce humming and whining sounds as speed picks up from underneath the vehicle, likely from the transmission/final drive gear area. This problem is consistent and persistent. The whining noise stops when the throttle is released and will resume as throttle is engaged. More reported cases of transmission failure, sudden lost of propulsion and grinding noise are found on public forums. Toyota issued a service bulletin about this problem. Toyota issued extended warranty to prior model years from 2016 to 2017 of the same issue. This will affects millions of Toyota sold with the UA80, UA80E and UA80F transmissions in the US.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11679722,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2025","dateComplaintFiled":"08/10/2025","vin":"5TDGZRBH6MS","components":"UNKNOWN OR OTHER","summary":"Transmission. I believe the transmission is defective. A lot of customers has complained that toyota Highlander 2021 transmission is defective   I was driving my car and the transmission went bad, I could not move my car again. I had to tow it to a mechanic and they diagnose that the transmission is bad","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11679104,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"08/07/2025","vin":"5TDEBRCH5MS","components":"STRUCTURE","summary":"I purchased a 2021 Toyota Highlander Hybrid brand new.  This vehicle was manufactured during COVID (production date of 10/2020) with significant mfg defects that have surfaced after several years of ownership. Both the passenger and driver\u2019s side doors have growing cracks/defects which has slowly caused the doors/windows to bow out.  A collision company estimates the repairs to be at least $11,000 and after confirming that I had no accidents or work done on the vehicle to cause this problem, agreed that this is a manufacturing defect.  Toyota has additionally refused to acknowledge that the vehicle is most likely a safety hazard to drive with the window now so bowed out on the passenger window, that it is exposed to the elements.  The Corporation has refused to remedy the mfg defects citing that it has been 4 years and too many miles later, even though I have a nearly 4 year history with them of meticulously taking my vehicle in to get serviced etc.  Ultimately they know that this defect was a hidden/growing problem, but because of the extent of the damage involved, they have refused to take ownership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677812,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2025","dateComplaintFiled":"08/01/2025","vin":"5TDFZRBH4MS","components":"POWER TRAIN","summary":"whine when accelerating.  toyota has released a tsb 0008-21 indicating to replace transmission due to incorrect installation of a retaining clip on a nut securing differential in place.  Nut can Become loose and stuck in gears of internals of transmission causing transmission to lock up while driving.  this will cause loss of power and could result in an accident.  Toyota is aware of the issue but refuses to make repairs due to vehicle being outside of powertrain warranty.  Toyota has extended warranty to 10 years on 2017 and 208 model years however the problem still exist in 2017-2024 model years with the same transmission UA80E/UA80F","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11677424,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2024","dateComplaintFiled":"07/31/2025","vin":"5TDYZRAH0MS","components":"UNKNOWN OR OTHER","summary":"My car has been making a grinding and whining noise. I took it to the dealership and the service manager stated Toyota has been having a known issue on  transmission and it will have to be replaced. The vehicle can stop working while i am driving and cause a very bad accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11676238,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2025","dateComplaintFiled":"07/25/2025","vin":"5TDHZRAH3MS","components":"POWER TRAIN","summary":"When our vehicle reached about 70,500 miles (10,000 miles past when the powertrain warranty expired), the vehicle started making high-pitched whining noises when the gas pedal was depressed.   We brought it to the Toyota dealership and were advised that the vehicle's transmission needed to be replaced and were quoted $9,700. This is for a vehicle that was only 4 years old!!  We do not feel that this is a repair/issue that a consumer must bear the cost of!  When we shared this with the Toyota technician, he stated that unfortunately, the Highlander's powertrain warranty expired at 60,000 miles. We understand that Toyota was aware of this issue and this should have been escalated as a NHTSA recall where the manufacturer should be responsible for the cost of repair and/or replacement, not the consumer.   Please assist us with obtaining a satisfactory resolution with this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674880,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"07/20/2025","vin":"5TDLZRAH3MS","components":"STRUCTURE","summary":"Dull Popping noise from rear bar under seat of 3rd row","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674890,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2025","dateComplaintFiled":"07/20/2025","vin":"5TDHZRBH3MS","components":"UNKNOWN OR OTHER","summary":"The sunroof glass on our 2021 Highlander unexplainably shattered on our ride home on 7/20/25 at approximately 12:30PM. Sky was overcast, and the temperature was in the mid 80's.  We had just entered the highway and were still accelerating to highway speed.  We were not near a pedestrian overpass where a rock could have been tossed from above.  Broken glass edges are pointing upward.  The sunroof was in the fully closed position and not tilted. Safety would have been at extreme risk if we did not have the inner slide closed.  The vehicle has not yet been inspected by the Toyota dealership or insurance.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674293,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2025","dateComplaintFiled":"07/17/2025","vin":"5TDBZRBHXMS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number:\u00a023V720000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11674324,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"07/17/2025","vin":"5TDCZRAH4MS","components":"UNKNOWN OR OTHER","summary":"Transmission is making a wheezing noise","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11673592,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/14/2025","dateComplaintFiled":"07/15/2025","vin":"5TDBZRBH9MS","components":"POWER TRAIN","summary":"Our vehicle has 72k miles at normal use- no towing or off roading.  Due to a whining noise we took in the vehicle at a Toyota dealer and after a $200 diagnostic fee concluded we need a new transmission priced at $10,800.  There was no explanation/diagnosis summary- just we need a new transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11673121,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2024","dateComplaintFiled":"07/13/2025","vin":"5TDGZRBH0MS","components":"UNKNOWN OR OTHER","summary":"Air conditioning lines eroded and needed to be repaired after 26,000 miles/ 3 or 4 years. A/C line repair cost was $2500. Vehicle is garage kept and cleaned regularly during winter, it should not be having rusting problems, especially in this good of condition.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671572,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2025","dateComplaintFiled":"07/07/2025","vin":"5TDJZRBH8MS","components":"ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"Vehicle: 2021 Toyota Highlander XSE Approximate Mileage: 92,000 Location: Boerne, TX (Texas Hill Country)  \u2e3b   Summary of the Problem:  My vehicle experienced serious electrical failure after heavy rainfall in the Texas Hill Country, where catastrophic flooding recently occurred. At a red light, the dashboard began flashing, power windows stopped working, and the electronic parking brake would not disengage. I was nearly rear-ended with my children in the car because the vehicle temporarily lost responsiveness.  \u2e3b   Pattern of Issue:  This problem only occurs after rain. Once the vehicle dries out, the systems return to normal. Toyota tested the battery and alternator and found no faults. The dealership and Toyota Corporate have been notified, but they have so far refused to approve a Goodwill Repair or perform deeper inspection for water intrusion into the fuse box, firewall harness, or Body Control Module (BCM).  \u2e3b   Suspected Cause:  I believe there is water intrusion due to a design flaw, likely through the windshield cowl or firewall. Other Highlander XSE owners have reported nearly identical symptoms following rain exposure. Toyota has issued service bulletins in the past about water reaching electrical components in other models.  \u2e3b   Safety Concern:  This is a serious safety issue. A near-crash involving my children occurred. If Toyota does not resolve this issue and it leads to an accident, I will hold them fully accountable. I am reporting this so it can be formally investigated and linked with similar complaints.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11671784,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"07/07/2025","vin":"5TDGZRBH6MS","components":"POWER TRAIN","summary":"I purchased a 2021 Toyota Highlander in June of 2024 with about 45k miles.  The transmission completely failed at 67k miles, when I brought it in to have checked in April of 2024. This is not covered under warranty and is costing 7-8k in repairs and over 3k in rental vehicles.  I'm told the transmissions are on back order for 3-6 months.  No lights went off in the car warning me of this.  I smelled burning fumes on and off and reported it to the service dept around 59k (January 2024) miles.  I did feel a jump at times, but didn't report that.  After my routine oil change at the end of March of 2025, I heard a whining noise only when accelerating and would immediately stop when I released my foot.  Two Toyota Service departments diagnosed my car with a failed transmission.  I haven't been able to drive my car for 2 months now.  My family's safety has been at risk while this issue with this transmission failure has been known and not reported to the consumers prior to my purchase in June of 2024.  Potential consequences to a failed transmission while driving are as follows: -Sudden Stop or Coast to a Stop:  The car might stop moving entirely, especially if internal components seize or it just loses power and I coast to a stop.   -No Response to Acceleration -Pressing the gas has no effect, which is dangerous if I'd be in traffic or on a highway. -Locked-Up Transmission -Rare but possible, especially in catastrophic mechanical failure which could cause wheels to lock briefly. -Stranded","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11670791,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2025","dateComplaintFiled":"07/02/2025","vin":"5TDGZRBH0MS","components":"UNKNOWN OR OTHER,ENGINE","summary":"My 2021 Toyota Highlander experienced transmission problems mainly related to the transmission models. My vehicles reported issues such as whining or grinding noises, which were attributed to problems with the pinion shafts in the front carrier assembly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11670880,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2025","dateComplaintFiled":"07/02/2025","vin":"5TDCZRAH6MS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving on the highway at 65 MPH, the front bumper became detached. There was no warning light illuminated. The contact pulled over and zip-tied the bumper to the frame of the vehicle. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V720000 (STRUCTURE); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 47,330.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11669130,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2025","dateComplaintFiled":"06/25/2025","vin":"5TDGZRAH4MS","components":"POWER TRAIN","summary":"I have a high pitched whine noise during acceleration from the transmission area. The noise gets louder with acceleration but goes away immediately when I take my foot off the gas pedal and starts again when you press the gas pedal again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11669227,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2024","dateComplaintFiled":"06/25/2025","vin":"5TDGZRBH7MS","components":"POWER TRAIN","summary":"[XXX]  [XXX]  [XXX]  [XXX]  [XXX] Vin # [XXX]  2021 Toyota Highlander 4DR AWD XLE  I am writing to report a potentially dangerous transmission defect in my 2021 Toyota Highlander XLE,  at approx. 60-70k miles. The vehicle recently developed a high-pitched whining noise while accelerating, which a certified Toyota service technician suspects is internal to the transmission.  This exact issue is outlined in Toyota Technical Service Bulletin T-SB-0008-21, issued February 9, 2021, for 2021 Highlanders equipped with the UA80E or UA80F 8-speed automatic transmission. According to the TSB, the cause is worn pinion shafts in the front carrier assembly, and the prescribed repair is complete transmission replacement.  Unfortunately, my vehicle was just outside the 60,000-mile powertrain warranty window, despite experiencing the failure consistent with a known manufacturer defect. Numerous other owners have reported identical symptoms between 60,000\u201380,000 miles, often facing repair costs over $8,000 and multi-week delays due to part availability.   This is not a typical wear-and-tear issue. A failure of the transmission at highway speeds or during critical maneuvers could lead to loss of power or control, posing a real safety risk to drivers and passengers.  I respectfully urge the NHTSA to investigate this issue further. I am happy to provide:  Thank you for your commitment to driver safety. [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668835,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2025","dateComplaintFiled":"06/24/2025","vin":"5TDFZRBH3MS","components":"POWER TRAIN","summary":"There is a known defect with transmissions in certain model years of Toyota cars, mine being one of them, per this TSB: [XXX]   The transmission can catastrophically fail but Toyota will not replace the defective part unless the vehicle is still under warranty.   I had the Toyota dealer verify that the transmission is beginning to fail and requires replacement. The transmission has begun to emit a \"whining\" noise.   Should the transmission fail catastrophically during operation, it could cause a sudden loss of power, seize a drive wheel, or another event causing a loss of vehicle control.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11668934,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/24/2025","vin":"5TDJZRBH6MS","components":"POWER TRAIN","summary":"The transmission has gone out on my 2021 Highlander.  It was inspected by the Toyota dealer.  I was told by them that this is a known issue with these trucks.  There are no warning lights but just a whine when driving the car and I believe it does put my safety as well as other at risk as this could go out at any moment.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11667488,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2025","dateComplaintFiled":"06/17/2025","vin":"5TDHZRBH9MS","components":"POWER TRAIN","summary":"Whine noise when vehicle is in motion and accelerating. Took it to the dealer for inspection, and advise to replace the transmission","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666993,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2025","dateComplaintFiled":"06/15/2025","vin":"5TDGZRAH7MS","components":"POWER TRAIN","summary":"Transmission makes whine noise upon accelerating. Cannot be fixed except with new transmission. The longer you drive, the longer it affects and damages other parts. Mechanic was amazed that my relatively new Toyota needed over $10k in repairs. Toyota denying there\u2019s a problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666931,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"06/14/2025","vin":"5TDEBRCH6MS","components":"SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Yesterday, as I do a couple times a month, I went to switch parking places, putting my 2021 Toyota Highlander where my 2007 Mazda was parked, in order to drive it and keep the battery from dying.  After starting both cars I first moved the Mazda to make room for the Toyota.  As I was slowly steering the Toyota at (idle speed) into the now vacant parking spot, the car accelerated on it's own, prompting me to hit the brakes, but to no avail.  The car jumped the curb hitting, knocking over and and damaging a large ceramic planter and small tree in my neighbor's yard.  My split second reaction upon having no brakes and a run away car was to push it out of drive, which ended up putting the car into reverse, causing a harsh jolt, followed by the car accelerating again on it's own, in reverse towards another neighbor's garage.  I live in a condo complex, so all of this took place within about 30 feet of forward/backward/forward  motion.  My second split second decision (with no brakes) to avoid smashing into the garage was throwing it back into drive, which sent it accelerating back towards the parking place again.  This time I had the presence of mind to push the power button on the dash, allowing me to barely come to stop before jumping the curb again.  Whole thing lasted about 15 seconds.  I had an appointment to attend, so after a brief conversation explaining to my (now outside) neighbor what happened, I left in the older car.  Returning later in the day I found damage to the front of my Toyota and wonder if my transmission is damaged as well.  I'm reimbursing my neighbor today.  I've not attempted to drive the Toyota since, and am seeking your advice on how best to proceed, whether I should initiate contact with Toyota regarding this incident, or is that something you should initiate?  Please advise.  Thank you.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666516,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2021","dateComplaintFiled":"06/12/2025","vin":"5TDEBRCH4MS","components":"SERVICE BRAKES","summary":"My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking.  The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill.  My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle.   Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first.   My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty.   Toyota Highlander Hybrid model years 2020-2022 are affected.  The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered.   This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill.   The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty.   Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin.  This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram.   T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666627,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2025","dateComplaintFiled":"06/12/2025","vin":"5TDJZRAHXMS","components":"POWER TRAIN","summary":"The transmission is making a whining noise when accelerating. I took the vehicle to a Toyota dealership and they said the transmission needs to be replaced. And I asked why the Highlander only has 58 thousand miles on it. How is it already going out. And they couldn\u2019t give me an answer","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666644,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/12/2025","vin":"5TDGZRBH0MS","components":"POWER TRAIN","summary":"The transmission has a whining, grinding noise and occasional jerks vehicle. I had dealership look at the vehicle and they said it's a problem with this model but Toyota has not done a recall they issued a service bulletin. I was told it needs replacement but Toyota has been reluctant to work with owners outside of the service manufacturers warranty. This proved true, I was denied any goodwill assistance, and after several days of requesting why they denied any assistance, I'm not able to get an answer. This is a safety issue that they are aware of and not taking proper acceptance and assistance in rectifying. We carry our new born and toddler grandchildren in this vehicle as well as elderly parents. The thought of a total transmission failure on a busy highway or street is terrifying, I asked the dealership service manager about the safety of driving the vehicle and he recommended not operating it until it's replaced.  In my[XXX] I haven't asked the government for anything, but I am asking you to look into this matter and if called for mandate a recall.. Thanks [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11666261,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/11/2025","dateComplaintFiled":"06/11/2025","vin":"5TDGZRBH6MS","components":"POWER TRAIN","summary":"My transmission started whining at 63,000 miles and my mechanic said it needs to be replaced.  However, there is a nationwide backorder on Toyota transmissions.  That should be a sign to NHTSA that this is a widespread issue and needs a recall!  Of course this was right after the 60,000 mile Toyota warranty.  I have extended warranty but it doesn't cover consultations or taxes.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665662,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2025","dateComplaintFiled":"06/08/2025","vin":"5TDFZRBH8MS","components":"POWER TRAIN","summary":"I have a 2021 Toyota highlander platinum. The car makes whining noise when accelerating my car has 70k miles and according to Toyota my warranty expired at 60k miles it\u2019s a common issue with these cars and Toyota knows that but they won\u2019t help with the fix. This affected a lot of people and they want almost 11k for a trans replacement. If it\u2019s a common issue with all their cars then they should take full responsibility and fix the cars. I hope you guys could be of help and hold they accountable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665294,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2025","dateComplaintFiled":"06/06/2025","vin":"5TDJZRBH7MS","components":"POWER TRAIN","summary":"Transmission failure","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11665077,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2025","dateComplaintFiled":"06/05/2025","vin":"5TDGZRBH6MS","components":"UNKNOWN OR OTHER","summary":"My 2021 Toyota Highlander, purchased with 16k miles, has a leak in the AC system in the rear of the vehicle (as of May 2025, at 3 years 10 months into the vehicle's service, with 28k miles).   This pipe runs the length of the car and costs $2000-$3000 to repair. This was confirmed at an independent service center that used leak detection dye to identify the problem.   I am finding multiple reports of people having this problem in young Toyota vehicles (<4 years old) and with low miles. I believe this is a design flaw and not indicative of normal corrosion, as the vehicle does not exhibit corrosion elsewhere in the under carriage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11664841,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2024","dateComplaintFiled":"06/04/2025","vin":"5TDJZRBH5MS","components":"VISIBILITY","summary":"Premature AC refrigerant leak and failure in system in the 2021 Toyota Highlander due to corroded/defective rear AC lines located near the exhaust/spare tire, observed at very low mileage and upon official inspection at the nearest Toyota dealership. Noticed early in ownership and decided to have the vehicle scanned when air being released only continued to grow warmer in the sweltering summer months. Reporting due to advice from friends and owners in my exact situation with the very same issue as well as the pricey three-thousand dollars and upwards quote to have this work done from Curry Toyota, 3026 E Main St, Cortlandt, NY 10567. Vehicle purchased new to avoid these very issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11664890,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2024","dateComplaintFiled":"06/04/2025","vin":"5TDJZRBH5MS","components":"STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"This is a supplemental complaint to add more detail to a prior submission. I am the original owner of a 2021 Toyota Highlander with 10,000 miles at the time of the issue worsening to the point that I finally broke down and was forced to pay the Toyota dealership's hefty diagnostic fee. The air conditioning system has failed due to a refrigerant leak in the rear A/C lines, specifically near the exhaust area under the vehicle. The dealership diagnosed the issue and quoted me over $3,000 to replace \u201call necessary components in the rear.\u201d They offered no coverage or goodwill repair despite the vehicle\u2019s age and mileage. Upon researching the issue for longer than a year at this point, I discovered far too many similar complaints from other Highlander owners (years 2019\u20132021) describing identical failures \u2014 typically rear A/C lines corroding, cracking, or leaking prematurely. In some cases, customers were told Toyota is aware of the issue but not issuing a TSB or recall. In other cases, dealers said no permanent fix exists. These repairs are prohibitively expensive and, in some reports, recurring due to poor line placement or dissimilar metal corrosion near heat sources. This significantly impacts safety in several ways: Impaired Visibility: The AC system is integral to effective defogging and defrosting of the windshield, especially in humid or cold conditions. Without it, visibility is severely compromised, increasing the risk of an accident. Driver Impairment: In extreme temperatures, lack of climate control can lead to driver fatigue, distraction, and reduced concentration, posing an indirect safety risk. I am reporting it to request NHTSA monitor the trend. This seems to reflect a possible engineering or design flaw, and the number of similar owner reports suggests it may warrant further review by Toyota and NHTSA. Customers should not be facing multi-thousand-dollar repairs on near-new vehicles with basic systems failing. Thank you for tracking this issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11664736,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2025","dateComplaintFiled":"06/03/2025","vin":"5TDDZRBH5MS","components":"ENGINE","summary":"I am seeing a transmission slip and also engine whining noise.  There is a widely known issue with this transmission failing. My serial number A3A20M01780 falls right outside the scope of the TSB issued by Toyota for these transmissions.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11664219,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"06/01/2025","vin":"5TDJZRBH4MS","components":"POWER TRAIN","summary":"My transmission is failing in my 2021 Toyota Highlander.  Has started making the high pitched whining noise.  Fix is to replace the whole transmission.  Dealer has confirmed and does have the transmission on order.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11663469,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2025","dateComplaintFiled":"05/28/2025","vin":"5TDFZRBH6MS","components":"POWER TRAIN","summary":"Transmission failure at 62000 miles. Toyota issued a service bulletin in Feb 2021. I bought the vehicle new in August 2021 and was not told of service issue. Also, I took vehicle to Toyota dealership for service every 5000 miles up to 55000. I was never told about service bulletin nor advised there could be a full imminent failure of the transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662993,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2025","dateComplaintFiled":"05/25/2025","vin":"5TDGZRBH6MS","components":"ENGINE","summary":"My 2021 with 73000 miles is now at a dealershop 700 miles away from home.  I didn't drive far while away but a week into my vacation, i started hearing a whining sound upon accelerating.  Sound seemed to get louder on second day of hearing the sound.  Took it to a dealership in the Leesburg Virginia area....they charged me 203.00 for diagnostics and indicated need new transmission for near $11,000.  Each time I went to my dealership in my area for an oil change, they indicated that I needed a transmission fluid change.  I read that when Toyota installed a \"Sealed Transmission System\" these changes would not be needed or at least limited....  Because the so call system is sealed, only dealership techs can check your fluid levels.  How do you know if, when they check it, do they replace what they took out and if they do this regularly and don't refill what they took out, your fluid would eventually be pretty low...there is no way to check because \"Sealed Transmission System\" is only check by the dealerships (no transmission fluid dip stick on 2021 highlanders (and 2022, 2024, 2025).  So you can't check it like an oil dip stick.  We're [XXX].....INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662848,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/23/2025","dateComplaintFiled":"05/23/2025","vin":"5TDFZRBH4MS","components":"POWER TRAIN","summary":"Routine maintenance was done 5000 miles ago. Routine maintenance. At 50,151 miles and routine 50,000 mile maintenance a whistling/whining sound was noted. I was told a new transmission is needed.  PLEASE MAKE THIS A RECALL. PLEASE MAKE TOYOTA STOP CHANGING OUT TRANSMISSIONS AT 50,000 miles on the regular. There is a known TSB, but so many VIN's are outside of this range experiencing the exact same issue that it is inconceivable that Toyota doesn't know they have a problem. Having a warranty that covers it is a band-aid.  The wear and tear on the overall engine and parts due to transmission failure means they are knowingly selling cars that will fail. Why isn't it told to every buyer to expect transmission failure at 30-50,000 miles at the time of purchase? TELL US AND THEN LET US DECIDE IF THAT IS HOW WE WANT TO INVEST OUR MONEY IN OUR CARS. My first Toyota and my last. AND what is worse, the NHTSA KNOWS about all these incidents and just lets it ride. We have lost the consumer in the values we hold as a country. Insurance doesn't mean insurance. Transmissions are only worth 30-50,000 miles when it should be 200,000+ by now. Quality standards are there for a reason. Having a powertrain warranty that protects the manufacturing IS NOT how it was intended. FORCE TOYOTA TO FIX THIS ISSUE. STOP SELLING CARS WITH FLAWED TRANSMISSIONS.  I feel taken advantage of and am stuck with a car I no longer want, (because as the service advisor said, \"if it happens again, you will still be covered at no cost to you?!\") - this is not ethical or technically sound.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662878,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"05/23/2025","vin":"5TDYZRAH1MS","components":"POWER TRAIN","summary":"A whirring and grinding sound from transmission when put into gear. Intermittent sluggish when accelerating.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662045,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"05/20/2025","vin":"5TDBZRBH1MS","components":"POWER TRAIN","summary":"Transmission whine","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11662235,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2025","dateComplaintFiled":"05/20/2025","vin":"5TDLZRAH4MS","components":"POWER TRAIN","summary":"When accelerating there is a whining noise coming from the front of the vehicle. There was no warning lamp that came on just the noise is what prompted me to take it to Toyota of Hattiesburg to be diagnosed. The transmission is what malfunctioned. Yes Toyota confirmed the problem and said my transmission needs to be replaced. I am very disappointed because Toyota\u2019s has  the reputation to last forever. As this is my 3rd Toyota and I have been very happy until now because Toyota is not taken responsibility for this problem that is continuing to arise in the transmissions. I have attached the paperwork showing what Toyota said.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11661415,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"05/16/2025","vin":"5TDGZRBH1MS","components":"ENGINE","summary":"My 21 Highlander has a wine noise coming from the transmission. There is currently a bulletin out by Toyota T-SB-000821 confirming that the transmission in this model needs to be replaced. I took my car to two separate mechanics who confirmed the noise is coming from transmission. I called Toyota this morning. Spoke with a lady and she told me she cannot locate the bulletin on my VIN number so pretty much there\u2019s nothing they can do to help. I\u2019m having the issue with my car that Toyota is aware about and has put out a bulletin regarding the issue. I think Toyota needs to take care of this. This is not something that should be VIN specific if I\u2019m having the issue then fix it! At least send me to a Toyota dealership for you guys to confirm the issue and fix it!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11661580,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/16/2025","vin":"5TDFZRAHXMS","components":"POWER TRAIN","summary":"2021 Highlander has 103000 miles. Transmission started a whine that only presents under acceleration. It follows the speed of the car, not the engine speed and is getting louder. My [XXX] granddaughter asked today what is that loud whining noise.  It was diagnosed by my mechanic as another bad Toyota transmission. They stated it could stop working at the most inoperative time. Could cause death. I have to wait for more than 2 months to hopefully get a new transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11661584,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/16/2025","dateComplaintFiled":"05/16/2025","vin":"5TDLZRBH7MS","components":"POWER TRAIN","summary":"I am filing this complaint due to a severe transmission failure in my 2021 Toyota Highlander XSE, which I believe poses a significant safety hazard. At approximately 70,000 miles, the vehicle\u2019s 8-speed automatic transmission failed. Prior to this failure, I reported a persistent gear noise (described as a whining or grinding sound during acceleration and gear shifts) to my Toyota dealership [Shore Toyota] when the car had less than 60,000 while the vehicle was under the 5-year/60,000-mile powertrain warranty. The dealership dismissed the noise as \u201cnormal\u201d and did not perform diagnostics or repairs, despite my concerns.  The gear noise worsened over time, leading to more frequent noise and shifting, jerking, issue failure in May 2025. The noise occurres while driving from 0 to at 35mph.  I later learned that the 2021 Toyota Highlander\u2019s 8-speed transmission (UA80E/UA80F) has known issues, as documented in Toyota Technical Service Bulletin (TSB) T-SB-0008-21 (issued February 2021). The TSB describes a whining noise identical to what I reported, requiring a full transmission replacement for affected vehicles. Numerous other owners have reported similar failures, with some experiencing delays of 3\u20136 months for replacement parts due to backorders.   My vehicle\u2019s symptoms match the TSB, and the dealership\u2019s failure to address the noise during the warranty period likely allowed the defect to progress to catastrophic failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11661175,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2025","dateComplaintFiled":"05/15/2025","vin":"5TDHZRAH3MS","components":"POWER TRAIN","summary":"The transmission started making a whirring and grinding noise so I took it into the mechanic who notified me that Toyota put out a TSB on this issue in February 2021. I leased this vehicle in April 2021 and it was never disclosed to me that I would experience a transmission issue down the line. At the end of my lease, I purchased the vehicle and again it was never disclosed to me of this issue.   I immediately took the car into the Toyota dealership where they heard the noise and confirmed it is the transmission defect that Toyota previously identified.  I am ordered to bring my four minor children from Las Vegas to Los Angeles minimum once a month and my fear is getting stuck on the 15 freeway at 75 miles an hour in the heat of summer. This is a huge safety issue and this matter should have been a recall. I understand from the Toyota service manager that Toyota did not redesign the transmission so even if I get a new transmission it will experience this issue again.   At $11,000 for a new transmission or $4500 for the extended warranty, it isn't right that the consumer is on the hook for a defect Toyota knew about and didn't disclose. This is auto fraud and negligent. A car is a hefty investment and Toyota took advantage of the public. They should be held accountable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11660347,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/12/2025","vin":"5TDYZRAH6MS","components":"POWER TRAIN","summary":"transmission failure at approximately 80,000 miles dealer has confirmed diagnosis and recommended replacement on-line forums indicate this is a recurring problem with this model engine noises began at approximately 78,000 miles","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11660134,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2025","dateComplaintFiled":"05/10/2025","vin":"5TDFZRBH6MS","components":"POWER TRAIN","summary":"There is a known flaw with this car that the transmissions fail prematurely. There is a technical service bulletin (TSB0008-21) released 2 months before purchasing the car on this exact issue and we were not made aware before purchase. Toyota has not recalled these vehicles and this applies to a very select serial number range of transmissions implying a manufacturer defect even further. Now my car, with 68k miles, is expected to have a transmission replaced at full cost. There are many forums discussing this issue and I hope that more people come forward because this is clearly a defect in the design that Toyota should be responsible in fixing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11659944,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2025","dateComplaintFiled":"05/09/2025","vin":"5TDJZRBH8MS","components":"STRUCTURE","summary":"Roof rails leak and allow water to enter the head liner and the air bags in the support arms of the cabin.  Toyota has a Toyota Service Bulletin related to this but they and their dealers will not fix this.  It would seem to be an issue if the air bags do not function as intended due to Toyota ignoring a manufacturing defect on their vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11659136,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2025","dateComplaintFiled":"05/06/2025","vin":"5TDJZRBH7MS","components":"POWER TRAIN","summary":"Transmission was making a wine noise. Little grind but winey noise.  Went away. Came back few min later at shifting and went away thank went home","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11658625,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2025","dateComplaintFiled":"05/03/2025","vin":"5TDBZRBH4MS","components":"POWER TRAIN","summary":"Around 76k miles, a whining occurs upon accelerating. Hear ever so slightly in 1st gear. Gradually is more evident as the speed increases. At 78k I decided it was definitely getting louder and was concerned after researching and learning that MULTIPLE 2021 Highlanders have needed transmissions replaced. I brought it in to a mechanic who searched for every possible problem, but ultimately came back to tell me it is my transmission failing.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11658464,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"05/02/2025","vin":"5TDGZRBH0MS","components":"POWER TRAIN","summary":"Engine/Transmission 'whining' noise upon acceleration. We cannot drive it, three places said we shouldn't - it will only get worse, and eventually fail. No one knows when. My wife was driving on interstate when it firsts occurred, she couldn't get to the side fast enough. My wife feels unsafe driving it alone and with our young son. We are receiving very high quotes - despite the fact that they don't seem to be doing any real diagnostics. It seems to be a well known problem that only Toyota can address, as their design seems to have caused this dangerous problem and their supply chain issues seem to be common knowledge to many in the industry. Toyota service tells us at least a two month wait for a new transmission to arrive. Then three of four days to install. My wife feels very unsafe driving this vehicle knowing it could just stop operation at any time.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11657685,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2025","dateComplaintFiled":"04/30/2025","vin":"5TDYZRAHXMS","components":"POWER TRAIN","summary":"While driving the vehicle will wobble, shake and make grinding noises at lower speeds and at higher speeds.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11657416,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"04/29/2025","vin":"5TDYZRAH0MS","components":"POWER TRAIN","summary":"The transmission has a whining noise caused by the front carrier pinion shafts.  There is a TSB out for the transmission issue. Transmission has been inspected by a technician.  No warnings - the noise was a warning I suppose. It first appeared in March 2025.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11657246,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2025","dateComplaintFiled":"04/28/2025","vin":"5TDGZRBH2MS","components":"POWER TRAIN","summary":"The transmission started to make a higher pitch sound when accelerating.  We brought the vehicle in for evaluation @ 70,500 miles.  We were advised the vehicle needed a new transmission for $ 9,900.00    Not even 4 years old, and Toyota Warrantee department said past the 60K drive train warranty so no support from them.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11656614,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2025","dateComplaintFiled":"04/24/2025","vin":"5TDDZRBH9MS","components":"TIRES","summary":"P 235 / 55 R 20  The sidewall blew out on the highway. I did not hit any road hazards and the tires were properly inflated.   I have the tire now but Continental has requested I ship it to them.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11656617,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2025","dateComplaintFiled":"04/24/2025","vin":"5TDDZRBH9MS","components":"TIRES","summary":"P 235 / 55 R 20  This tire has developed a sidewall bulge.   It has always been properly inflated.   I currently have the tire but the manufacturer has requested that I send it to them.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","size":null,"manufacturer":"UNKNOWN MANUFACTURER"}]},{"odiNumber":11656004,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2025","dateComplaintFiled":"04/22/2025","vin":"5TDYZRAH0MS","components":"UNKNOWN OR OTHER","summary":"MY TRUNK WILL NOT OPEN OR CLOSE PROPERLY FAULTY SENSORS","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655651,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2025","dateComplaintFiled":"04/19/2025","vin":"5TDZZRAH5MS","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"My SUV is having issues with the tires air and also the sensors are not working properly","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11655077,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2025","dateComplaintFiled":"04/16/2025","vin":"5TDBZRBH4MS","components":"STEERING","summary":"Was driving and all of a sudden \u2018steering power low\u2019 came on and engine died, got stuck in a busy intersection and needed assistance from police officer until I could be towed. Steering did not work to push car to side of the road so I was stuck in the center of the traffic. There was absolutely no lights or warnings before the steering power low and it died. Could have been very dangerous, I am supposed to drive north through the mountains to go camping in 2 days, lucky it didn\u2019t happen then. At the mechanic now and they jumped the battery and say it\u2019s working fine and they can\u2019t find the problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654713,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/15/2025","vin":"5TDFZRAH2MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654760,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"04/15/2025","vin":"5TDLZRAHXMS","components":"POWER TRAIN","summary":"There is a TSB about the transmission whine between certain serial numbers. My transmission was outside of the range but started whining. I took it to the Toyota dealership and they advised me that the transmission needs to be replaced.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654844,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/15/2025","vin":"5TDCZRBH4MS","components":"POWER TRAIN","summary":"There is a whining noise that occurs when the car is accelerating. At times, there car will skip when accelerating. There is also a vibration. I was informed the issue is with the transmission.   A bad transmission can make driving very difficult, potentially causing the vehicle to stall or become unresponsive, and can be a safety concern.  I drive my child to school daily, over an hour from our home, and drive to homes to provide hospice care to terminally ill patients. This issue causes great concern, both financially and for safety.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11654176,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2025","dateComplaintFiled":"04/11/2025","vin":"5TDEBRCH6MS","components":"STRUCTURE,VISIBILITY","summary":"Windshield side beveled trim driver\u2019s side snapped and flew off on the highway into oncoming traffic and the passenger side is also loss and almost coming off.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11653870,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2025","dateComplaintFiled":"04/10/2025","vin":"5TDDZRBH0MS","components":"POWER TRAIN","summary":"The transmission is whining at medium speeds of 30-35 mph. The transmission started making the noise about 3 weeks ago. It appears that Toyota was aware of the potential defect in the transmission as Toyota issued a technical service bulletin (T-SB-008-21 and NHTSA # 10188917) on February 9, 2021.  The TSB was sent to dealerships 17 days before we purchased the vehicle.  Toyota took no steps to notify the owners or to prevent the sale of the vehicle with a know defective transmission.  The TSB said the only cure to the defect was a transmission replacement. Toyota offered no extension for this drivetrain defect beyond the standard 60 month/60,000 mile warranty. Our vehicle is just outside of these parameters at 70k miles. The vehicle should not have been sold with know defects in the transmission and Toyota at the very least should offer to extend the standard warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652936,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"04/05/2025","vin":"5TDZZRAH2MS","components":"POWER TRAIN","summary":"Transmission is producing a whining noise during acceleration. Very common with this model transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652968,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"04/05/2025","vin":"5TDGZRBH8MS","components":"AIR BAGS","summary":"I am reporting that the fix for NHTSA recall #23V-865, Toyota recall #23TA15 has not been done in a timely manner & I am concerned for the safety of my passengers. The recall info came out December 2023 & Toyota was supposed to have a fix 3rd quarter 2024. We are now in 2nd quarter 2025 & there is still no fix. This is unacceptable. Again, I am concerned for the safety of my passengers, one of which is my elderly mother-in-law who has difficulty getting in & out of the back seat.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652631,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2025","dateComplaintFiled":"04/03/2025","vin":"5TDHZRBH8MS","components":"ENGINE","summary":"TRANSMISSION, Jolts when backing up, and hesitates in traffic.  The dealership confirmed it's the transmission.  No warning lights, just running poorly with hesitation, afraid of breakdown. First appear a month ago after my warranty expired.    I have a 2021 Highlander with 80,000 miles and still owe $22,992.84 on the vehicle.  My warranty 60/60,000 is of is not any good.  The issues is the transmission.  The dealership is telling me it's not covered even though this is an issue with this model.  For a another $11,000 they can install a new transmission.  Toyota you are better then this, my Camry I had almost 300,000 on it.  I had another highlander before this one.  Very disappointed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11652408,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/02/2025","dateComplaintFiled":"04/02/2025","vin":"5TDZZRAH9MS","components":"POWER TRAIN","summary":"I purchased a new 2021 Toyota Highlander and began to experience a clicking noise coming from under the vehicle which grew in intensity. The vehicle has 76,000 miles. I regularly took the vehicle to a Toyota dealership for service where they never mentioned any needed service for the transmission. I informed the dealership of the clicking noise where I was told by a Service Technician that they have seen a large number of newer Toyota Highlanders experience transmission failures. I asked the Technician if a recall was issued and he simply shrugged his shoulders and walked away.   This is a serious issue affecting a major component of a vehicle and safety, it is unconscionable that a major reputable manufacturer such as Toyota would be aware of a major defect and refuse to address the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11651847,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/09/2025","dateComplaintFiled":"03/31/2025","vin":"5TDGZRBH5MS","components":"STEERING,POWER TRAIN","summary":"- transmission has a whine sound. - steering while start in to peel off after 25k miles driving","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649738,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2025","dateComplaintFiled":"03/21/2025","vin":"5TDGZRAH6MS","components":"POWER TRAIN","summary":"The transmission began to do a whining noise at 70K which is a signal of soon deterioration and failure. Toyota acknowledged the widespread issue but for only a very small portion in the T-SB-0008-21, though covered only under the standard 60K warranty. My car doesn't fall in the range of transmission mentioned in the TSB, though it is the same UA80 transmission model, and the symptoms and the problem is exactly the same as verified by the dealer. I have learned that many Highlander owners with UA80 transmissions are having the exact same issue around or right after the 60K miles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649388,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2025","dateComplaintFiled":"03/20/2025","vin":"5TDDZRBH8MS","components":"VISIBILITY,BACK OVER PREVENTION","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while operating the vehicle, the display screen malfunctioned and displayed a solid black screen. During the failure, several functions and features could not be accessed or activated, including the front and rear defrosters. The contact was unable to clear the front and rear windshields, which created a visibility hazard for the driver. The vehicle was taken to the local dealer, who diagnosed that the display screen unit needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649229,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/26/2025","dateComplaintFiled":"03/19/2025","vin":"5TDFZRBH1MS","components":"POWER TRAIN,AIR BAGS","summary":"Vehicle transmission has a whining sound   Dealer stated needs new transmission  Parts not available continue driving local only   Would not state car is safe to drive and told not to take on long trips. No rental provided   Also there is a airbag recall for this model and have not been notified","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649261,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/19/2024","dateComplaintFiled":"03/19/2025","vin":"5TDCZRAHXMS","components":"AIR BAGS,STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure). The contact stated that while driving 30 MPH, an abnormal sound was coming from the front bumper. Upon inspection, the front bumper had partially detached from the vehicle. The vehicle was taken to the dealer; however, it was unknown if the vehicle was repaired. The contact also received notification of NHTSA Campaign Numbers: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle had been with the dealer for over one year.  The failure mileage was approximately 15,000. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11649302,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2024","dateComplaintFiled":"03/19/2025","vin":"5TDGZRBH1MS","components":"POWER TRAIN","summary":"Car need. New transmission with only 44,000 miles. Toyota is going to replace  but not sure if will happen again.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11648565,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/06/2025","dateComplaintFiled":"03/16/2025","vin":"5TDZZRAH8MS","components":"POWER TRAIN","summary":"Transmission starting whining at 65k miles. Toyota corporate will do nothing since its technically out of warranty. Transmission in a Toyota should not fail at 60k miles. This is huge problem with this year vehicle. The only solution seems to be NEW transmission which is $8-10k.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11647068,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2025","dateComplaintFiled":"03/07/2025","vin":null,"components":"VISIBILITY","summary":"The contact owns a 2021 Toyota Highlander. The contact stated while driving at 55 MPH, the driver\u2019s side mirror was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to a dealer and the vehicle was diagnosed and it was determined that the screw securing the mirror had loosened. The vehicle was repaired; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11647075,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2025","dateComplaintFiled":"03/07/2025","vin":null,"components":"AIR BAGS,UNKNOWN OR OTHER","summary":"Toyota continues to knowingly not remedy an airbag sensor issue. My vehicle has the light on indicating it is suffering from the same recall. I bought this car from them in 2024 and they sold it to me with the knowledge that there was a safety issue. I\u2019ve tried to find a solution as this is a major safety issue. Toyota took my money in full for the car, yet can only offer me a loaner for 25 days. They said in CA, it most likely won\u2019t get fixed until the end of 2026. I don\u2019t have money. I have one car and I need a vehicle to transport to work and kids to school. This is not right and this is not safe. A remedy for people in CA that won\u2019t be fixed for two more years that is an ACTUAL SAFETY issue , is not right. This is to document the safety complaint as the dealership continues to ignore the issue, and the 1-800 Toyota line continues to ignore it. All BBB complaints shows I\u2019m not the only one. I can\u2019t take a rental because they won\u2019t pay me back, it\u2019s not guaranteed, and I\u2019m out another $40,000. They put people in impossible situations. The manager at the service center it\u2019s your fault if you walk out of here without taking a loaner. You\u2019re choosing to put your family at risk. And I said no, you\u2019re offering me a loaner and you can\u2019t guarantee a vehicle that will fit my family. I don\u2019t know what to do.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646656,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2025","dateComplaintFiled":"03/06/2025","vin":"5TDDBRCH3MS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The dictation had stopped working, can not longer send messages while driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646431,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/14/2025","dateComplaintFiled":"03/05/2025","vin":"5TDGZRBH8MS","components":"POWER TRAIN","summary":"2021 Vehicle has 105,000 miles, purchased certified used in 2023 from dealership. Whining noise with acceleration began so we brought to dealership to get the recalls fixed and asked about the whine on acceleration. Vehicle inspected at the Toyota dealership and service advisor stated that the transmission needed a full replacement and would have catastrophic failure if we keep driving. Advised that a new transmission is needed and cost of replacement is $10,000. The warranty no longer applies as the vehicle has over 100,000 miles. However we purchased with 66000. Technical service bulletin (T-SB-0008-21) notes that transmission issue recognized by Toyota since 2021. Hundreds of posts and complaints by Toyota Highlander owners with 2021 models can be found online. The dealership tried their third party warranty and the claim was denied. There should be more support from Toyota in supporting customers in replacing the transmission as it is clear this is a known issue. A recall is needed and a remedy in place. There is no reason a transmission should fail this early. Toyota needs to provide more support for this safety issue and replace the faulty transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11646035,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/22/2025","dateComplaintFiled":"03/03/2025","vin":"5TDFZRBH6MS","components":"ELECTRICAL SYSTEM","summary":"The navigation display unit failed in my 21 Toyota Highlander. It randomly flashes causing a driving distraction as it attempts to reboot, but then fails to turn on.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645587,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"02/28/2025","vin":"5TDFZRBH6MS","components":"POWER TRAIN","summary":"Vehicle has 84,000 miles, purchased new in 2021.  Started to experience whining noise with acceleration and irregular shifting of gears.  Knew it was a transmission problem.  Vehicle inspected at the Toyota dealership and service advisor stated that metal shavings are seen in the transmission oil.  Advised that a new transmission is needed but may take several months before it is available.  Cost of replacement >$9000.  The extended warranty that I purchased previously no longer applies as the vehicle has more than 72,000 miles.  Technical service bulletin (T-SB-0008-21) notes that transmission issue recognized by Toyota since 2021.  There should be more support from Toyota in supporting customers in replacing the transmission.  There appears to be many other owners who have experienced similar issues.  Due to well recognized safety issue related to transmission failures, a recall should/need to be pursued.  Please help.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645249,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2025","dateComplaintFiled":"02/27/2025","vin":"5TDGZRBH0MS","components":"POWER TRAIN","summary":"My transmission has a whining noise and is just over warranty. It is likely to fail soon. Toyota knows the transmission has had issues and has only recalled a select number of them but the issues are all over the board. The issues is consistent across all makes that use the UA80 trans mission (Sennia, Highlander, Camry, etc). In fact, these transmissions (new and remanufactured) all out of stock across the country because the issue is so bad. Research verifies this issue. Please see actual customer experiences below. There are way more out there when you research.  [XXX]   [XXX]   [XXX]   [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645259,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2025","dateComplaintFiled":"02/27/2025","vin":"5TDEBRCH7MS","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"On February 16, 2025 the vehicle was parked. The temperatures that day were in single digits. After approximately 1 1/2 hours the 12V system was drained.  The driver panel was blank and the vehicle did not respond to any attempt to start.  This vehicle had a similar incident the prior year, also in extreme cold conditions.  During that incident the vehicle was towed to the dealership.  They recharge the 12V system and did not find any problems once the faults were cleared.  For the February incident, an attempt was made to jump start the vehicle.  After the jump start the driver panel was active, but the vehicle reported a hybrid system malfunction and would not start the engine. The vehicle was then towed to the dealership.  Attached is the report from service team.  Problem #1. Under cold weather conditions this vehicle will drain the 12V system leaving the driver stranded in dangerous weather.  Problem #2. The jump start procedure leaves the ECU exposed to severe damage. This leaves the vehicle inoperable.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645339,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/27/2025","dateComplaintFiled":"02/27/2025","vin":"5TDHBRCH3MS","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES","summary":"Since I got his vehicle i satated to the Toyota that having the breaks problem and dash is not working properly and blind spot is not working on time","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11645366,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2022","dateComplaintFiled":"02/27/2025","vin":"5TDFZRBH4MS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that rainwater leaked into the roof panel into the front driver\u2019s and passenger\u2019s side door panels, causing a mildew odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who discovered mold was present inside the panels of the vehicle. The contact was informed that the interior headliner and headliner clips needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11644399,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/23/2025","dateComplaintFiled":"02/23/2025","vin":"5TDGBRCH3MS","components":"UNKNOWN OR OTHER","summary":"The rear hatch has been causing me issues for quite a while. Last year, I would have to hit the close button once or twice for it to close. It would close a few inches, beep, and then stop. It has become much worse the last six months. I have to manually close the hatch myself because it won't go down all the way using the button. We took it to Cedar Rapids Toyota and they said this is a very common issue in this vehicle. They adjusted the hatch and lubricated it. Once they were done, they said it doesn't work any better. It costs over $1,000 to replace the parts and they can't get the parts until June because so many people are having the same issue. This vehicle needs to be recalled. Thanks,","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11641555,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2023","dateComplaintFiled":"02/09/2025","vin":"5TDHBRCH4MS","components":"AIR BAGS","summary":"This vehicles airbags have been under recall for over one year!!  Toyota should\u2019ve had a remedy for this issue by now. They also stated that they would have a fix for this by the third quarter of 2024. It is 2025! This issue needs fixed now!! We have young children that ride in this car every single day! This is completely unacceptable and needs reported and fixed now!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11641562,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2025","dateComplaintFiled":"02/09/2025","vin":"5TDDZRBH2MS","components":"POWER TRAIN","summary":"Transmission failure at 94k miles. Driving on I90 the truck started making very loud whining noise. TSB0008-21 was issued by Toyota Feb-21 and I bought my truck Apr-21. Toyota did NOT disclose this to me.Vehicle failure happened exactly like the TSB. Toyota takes no responsibility-extended warranty is 100% unethical as I am still waiting 4 weeks later for repair. Toyota has no new transmissions available either. Please look into issuing a recall- thousands of people are impacted- please investigate. Toyota is choosing profit over people and safety.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11639473,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2025","dateComplaintFiled":"01/29/2025","vin":"5TDCZRBH1MS","components":"UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"Subject: Transmission Issue \u2013 2021 Toyota Highlander  Dear NHTSA,  I am reporting a serious transmission issue with my 2021 Toyota Highlander (82,000 miles). I recently took it to the dealership for an unusual noise, and they diagnosed a transmission failure, quoting over $9,000 for replacement and service.  After researching, I discovered Toyota has known about transmission issues in the 2021 Highlander since at least 2021. I have always serviced my vehicle at the same dealership, yet they never informed me of this known defect. Instead, they waited until my warranty expired to disclose the issue, despite my repeated maintenance visits where I reported the noise.  I also found a 2021 Toyota document acknowledging transmission problems in this model, and many other owners have reported the same issue. It seems dealerships avoided addressing this until warranties expired, leaving owners with massive repair costs.  This raises serious concerns about Toyota\u2019s handling of known defects. I urge the NHTSA to investigate and take action to protect consumers from unfair repair costs and potential safety risks.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637857,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2024","dateComplaintFiled":"01/23/2025","vin":"5TDJZRBH1MS","components":"POWER TRAIN","summary":"39,000 miles- Transmission starting to make a loud whining noise while driving. Dealership stated failed carrier bearing, unsafe to drive as this could cause the transmission to lock up at any moment. Toyota has a TSB out for this and has provided a loaner. My car does not fall within the TSB VIN range however still has same failure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11638153,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/23/2023","dateComplaintFiled":"01/23/2025","vin":"5TDGZRAH1MS","components":"AIR BAGS","summary":"It has been over a year of this recall and the manufacturer still has not repaired it or offered a solution","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11637393,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2025","dateComplaintFiled":"01/21/2025","vin":"5TDGZRBH6MS","components":"POWER TRAIN","summary":"At 4 years of ownership and 45,723 miles our 2021 Toyota Highlander XLE experienced a Transfer Case Failure","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11636348,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/14/2024","dateComplaintFiled":"01/16/2025","vin":"5TDBZRBH1MS","components":"POWER TRAIN","summary":"Transmission make grinding noise scared to drive when I check online on Google it states that all 2021 toyota highlander make grinding noise and only solution is to replace it","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11636049,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2021","dateComplaintFiled":"01/15/2025","vin":"5TDXBRCH8MS","components":"SERVICE BRAKES","summary":"While braking, the car often lurches forward (so much so that it will throw my head back against the headrest). It almost feels like the car accelerated even though I have my foot on the brake. It will \"re-engage\" but it is frightening and also unsafe if you are close behind another vehicle or object. I have also felt the car lurch forward while it was in park a few times. Again, completely scared me because I thought I was going to be pushed into my garage wall. These incidences do not happen every time but they shouldn't be happening at all. I understand the hybrid aspect of it with the brakes and expect a small sensation but to be lurched forward so much is completely unsafe. I initially told the dealership about the brake sensation shortly after punching the car in 2021 and was told there was nothing wrong. I now see hundreds of people posting on social media with the same problem. Toyota needs to do a recall and have this fixed. There are no warning lights or messages that appear when the problem takes place.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11635028,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2024","dateComplaintFiled":"01/09/2025","vin":"5TDLZRAH6MS","components":"AIR BAGS","summary":"The recall on the passenger airbags for Toyota cars has not been resolved for a few years now. We owned a 2013 Rav4 for a few years and that airbag was never fixed.  Now we own a 2021  Toyota Highlander with the same problem.  What's Toyota going to do about it?  My husband drives the car so I'm the passenger and I don't feel like dying.    ?\"???","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11633913,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2025","dateComplaintFiled":"01/03/2025","vin":"5TDZZRAH5MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11633423,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2024","dateComplaintFiled":"12/31/2024","vin":"5TDEBRCH2MS","components":"UNKNOWN OR OTHER","summary":"While pulling onto highway I heard a loud pop and scratching noise. Pulled off road and looked at vehicle from outside. When I looked on top I saw that the glass from sunroof had a hole and had shards like it had exploded from inside pressure.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11633017,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"10/29/2024","dateComplaintFiled":"12/30/2024","vin":"5TDCZRAH7MS","components":"STEERING,AIR BAGS","summary":"Headed westbound on 285 in Georgia; hit on passenger side front door and vehicle swerved several lanes and hit a wall going 60 miles per hour. The airbags did not deploy. I was injured badly and the vehicle was totaled.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11632715,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2024","dateComplaintFiled":"12/27/2024","vin":"5TDDZRBH4MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11632534,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2024","dateComplaintFiled":"12/26/2024","vin":"5TDGZRBHXMS","components":"POWER TRAIN","summary":"My transmission started to make whining noise took to the dealer to check they confirmed it was a transmission issue that it needed to be replaced. After doing some digging I came across a toyota service bulitin that claimed this issue only affected a batch of vehicles. ( T-SB-0008-21 ) I have searched on forums and found out that a lot of people are haveing the same issue and Toyota is not doing anything about it. PLEASE HELP !!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11632280,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2024","dateComplaintFiled":"12/24/2024","vin":"5TDFZRBH5MS","components":"UNKNOWN OR OTHER","summary":"Infotainment system, this system comes with talk to text abilities. However, the system will say it is not compatible with the device which isn\u2019t true as this same device work from day one of owning this vechile. About a year after owning this vechile I began to start having issues with talk to text through Bluetooth. The only option now to respond to a text through the infotainment system is with a predefined group of messages. This is not the only case of this issue occurring as many models within the 2020-2021 Toyota have had the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631677,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2021","dateComplaintFiled":"12/19/2024","vin":"5TDXBRCHXMS","components":"SERVICE BRAKES","summary":"My brakes seem to have an issue at times and I am happy to provide it for inspection if needed. When traveling downhill with a slight curve to a stop at slower speeds, the car lunges forward for a second just after the brakes have been engaged. It does not happen all the time, but when it does happen it feels like you could crash into a car in front of you.  This issue happens 2-4 times a month and has been happening since I purchased the vehicle. I recently found a Toyota forum with many people stating they have the same problem. Toyota does not seem to be aware of the issue when I have asked them. There have not been any warning lights etc. at any time during this issue nor any recalls with the issue. I am requesting it to be looked at by the manufacturer at the next scheduled service.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631174,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2024","dateComplaintFiled":"12/17/2024","vin":"5TDZZRAH7MS","components":"POWER TRAIN","summary":"I purchased my new 2021 Highlander in Sept. of 2021. At about 88K miles, my car started making a whining or buzzing noise when accelerating. I am scheduled to take my highlander to the dealership to be looked at, but in the meantime,  research on multiple forums and NHTSA -this is found to be a common issue with the 2021 toyota highlander transmission. Upon further research, I discovered that prior to buying the car, Toyota was already aware of this problem as they issued a Technical Service Bulletin T-SB-0008-21 in February of 2021 yet they did not inform me or hold the cars for sale to correct what could cause accidents when the transmission fails. Upon further investigation, there are numerous people with this problem in their 2021 Highlanders. This needs to be addressed immediately and deserves a recall, as most owners discover this issue after the 60K power train warranty has ended.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11631247,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2021","dateComplaintFiled":"12/17/2024","vin":"5TDFZRBHXMS","components":"UNKNOWN OR OTHER","summary":"The navigation has failed to perform properly since the car was new. I have complained about it/taking it in on more than one occasion. Now the car is three years old and has 23,000 miles on it. I am told I must pay to repair the navigation system which never worked properly in the first place. It directs me to roads that are closed;, finds the store I wish to go to, but then says I can\u2019t navigate there;, sends me to a residential neighborhood when I have put in the address of a school;, changes the address I input while I am enroute.  It is supposed to navigate to addresses in my contact list, but when I select a contact it then asks me to choose from a similar name in a different state than I have entered in my contacts. I am very curious to know if there have been other complaints or technical service bulletins.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11630582,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2024","dateComplaintFiled":"12/13/2024","vin":"5TDJZRBH5MS","components":"POWER TRAIN","summary":"The Highlander only have 62000, miles and still has a new car smell ,but it need a transmission was told by service advisor that it could stop in the middle of the of traffic with no warning no engine light on dash nothing upon further research a lot of customers are having the same problem  Please help Toyota has been my brand since 1996 and I\u2019m sad that the don\u2019t stand behind the brand for such a major issue","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11629923,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2024","dateComplaintFiled":"12/10/2024","vin":"5TDGZRAHXMS","components":"POWER TRAIN","summary":"Transmission went out at 94,000 mils.  Loud whinning noise and vechicle very loud sounds like a disel truck once cranked.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11629979,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2024","dateComplaintFiled":"12/10/2024","vin":"5TDHZRBH4MS","components":"POWER TRAIN","summary":"I purchased my new 2021 Highlander in Sept. of 2021.  At about 70K miles, my car started making a whining or buzzing noise when accelerating.  I took it to the Toyota dealership in Fort Collins, CO.  They told me my transmission is failing. They stated I needed completely replaced for just a few dollars under $8000.  They stated that the Highlander transmissions are on backorder for replacement.  They said it could go completely in a year or a month, they didn't know but I couldn't get it fixed for months because of the backordered transmissions.  There is no warning light or alert.  This is very concerning since I commute at night alone long distances, or if the transmission goes while I'm on an interstate, etc...I did some research and found that prior to buying the car, Toyota was already aware of this problem as they issued a Technical Service Bulletin T-SB-0008-21 in February of 2021 yet they did not inform me or hold the cars for sale to correct what could cause accidents when the transmission fails. Upon further investigation, there are numerous people with this problem in their 2021 Highlanders.  This needs to be addressed immediately and deserves a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11629277,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"12/06/2024","vin":"5TDGZRAH3MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted.  The failure mileage was unknown. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11628880,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/04/2024","dateComplaintFiled":"12/04/2024","vin":"5TDDZRBH0MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Sport City Toyota(12650 Lyndon B Johnson Fwy, Dallas, TX 75228), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11628363,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"12/02/2024","vin":"5TDDZRBH1MS","components":"POWER TRAIN","summary":"Transmission is shifting roughly and whining.  Has to be replaced, on backorder for a month.  This is a safety issue as it could fail while driving.  Online search finds a service bulletin (T-SB-0008-21) and many, many consumer complaints about the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11627784,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2023","dateComplaintFiled":"11/27/2024","vin":"5TDFZRBH7MS","components":"UNKNOWN OR OTHER","summary":"On 2023, the bumper of my car fell while I was driving on the highway. At that time, I took my vehicle to the Toyota Dealership to get inspected and they inspected the vehicle and recommended me to take it to a Body Shop to get it repaired. I paid for the repairs from my pocket since they did not take any responsibility of the damages. On December 2023, I received a letter from Toyota telling me that my highlander has a recall due to bumpers felling off and needed to add some clips from the manufacturer.  I opened a case and provided all the information requested by Toyota. At the end they asked me for a CCR document where none of the representatives I've spoke were able to explain what is this document. I provided receipts, Dealership inspection document, my car documents. Today 11.27.2024, I receive a letter telling me that they are not going to move forward with the reimbursement. The body shop that they recommended me does not provide a letter with the specific information they are asking me for. Toyota contacted them and confirmed they did the repairs and they still refused to pay for the manufacturer damages.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11627717,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2024","dateComplaintFiled":"11/27/2024","vin":"5TDHBRCH3MS","components":"POWER TRAIN,ENGINE","summary":"The vehicle pulls/jolts foward as I slow down at a stoplight. At first, I thought this was normal, but over the past year, I've noticed something unusual, possibly with the gear shifting. It has become more noticeable over time. It has happened enough where I almost get into a fender bender with the car in front of me.  I started researching this issue and it's a common complaint among other Highlander vehicle owners. [XXX] .   I reported this issue to the Toyota Dealership and all have stated this was normal. I have also seen other issues with the transmission with the similar year and build. Leading me to believe this car may have an early sign of transmission issues. [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626547,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2024","dateComplaintFiled":"11/21/2024","vin":"5TDFZRBH2MS","components":"ENGINE","summary":"My car out of no where once it hit 60k miles (which makes it fall off warranty) I start having transmission problems. It\u2019s a 2021 which is very weird for that to happen. Bought it brand new. I was driving with my kids in the car on the highway and the car decelerates and I freaked out. I see that I\u2019m not the only one that is having this issue and it looks like it\u2019s 2020-2021 models that are having transmission issues and I think this needs to be something to get checked.  Automatically after driving the car decelerates and you don\u2019t know where or when it can be the rpm drops. Took it to the dealership they said it\u2019s transmission but a brand new car right when it hits 60k miles then this happens.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626440,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2024","dateComplaintFiled":"11/20/2024","vin":"5TDJZRAH1MS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"The Battery was leaking fluid, smoke was visible and  rotten smell from the battery. Electrical secondary brake system came on the dashboard","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11626133,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/16/2024","dateComplaintFiled":"11/19/2024","vin":"5TDGBRCH3MS","components":"SERVICE BRAKES","summary":"2021 Toyota Highlander Hybrid - experiences the sensation of brake loss during transitional period when car switches between regenerative brakes and mechanical brakes; most often occurs on a downgrade approaching a stop.  During the transition, the car will surge ahead unexpectedly. I would consider this a significant safety issue; causes the driver to misjudge the required stopping distance and it is possible to hit something (or someone) in front of you. There is a TSB-0059-23 against this issue that requires a software update of the brake actuator. The issue is serious enough in my opinion that a recall of all Highlander hybrids is justified and Toyota should cover the cost of the update.  The issue is intermittent and has occurred since new.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11625936,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"11/18/2024","vin":"5TDHARAH6MS","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The Check Engine light came on and I took it into Toyota of Downtown dealership where I was receiving periodic maintenance. After 2 days, they said the light was out but they hadn't found the cause. I could either leave if for a few more days or take it and bring it back if the light came on again. This was early August. I chose to take the car & when the Check Engine warning light came on again, I took it in on Aug 15, 2024 before I left to Portland to give them more time. I returned on Monday & couldn't reach them. The next day they informed me that while on a test drive, there was a loud bang, it started smoking and by the time 911 arrived it was on fire. After a 2 month investigation by Toyota's Engineering Analysis fire inspection, they concluded Toyota was not involved. The dealership has not provided me with the report although I've requested it but they aren't accepting responsibility either although it was in their possession when the fire occurred.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11625646,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2024","dateComplaintFiled":"11/16/2024","vin":"5TDJZRBH0MS","components":"POWER TRAIN","summary":"Toyota is not trying to own up to failing transmissions especially in the Highlanders. The Highlander started making a whining noise around 50k miles like a supercharger. The dealer said the car needed a whole new transmission. The transmission is available for inspection upon request. The car is hard to accelerate because the transmission is failing without giving any warning signals on the dashboard.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11625567,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"11/15/2024","vin":"5TDGZRBHXMS","components":"AIR BAGS","summary":"If the important safety recall on 2021 highlander is that important, why is it taking years to fix , I feel toyota is dragging their feet and no one from the Nhtsa is doing anything about it, I think social media will be informed about your inaction of letting them slide for so long !","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11624206,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2024","dateComplaintFiled":"11/08/2024","vin":"5TDHZRBH3MS","components":"POWER TRAIN","summary":"THE DEALER HAS CONFIRMED A PROBLEM ON THE MATTER AND SAID IT WOULD COST $8000.00 TO FIX IT. HAS NOT PUT A RECALL ON IT YET. BUT THERE IS A BULLITON ON THE MATTER.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11624280,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"11/08/2024","vin":"5TDFZRAH5MS","components":"AIR BAGS","summary":"My Toyota Dealer, Toyota Corporate Customer Service, Toyota Recall Web site, and NHTSA web site have no remedy, no scheduled remedy, and have sent no status reports since recall 23TA15 was issued 12/20/2023.  The only data that I can find states an estimated fix by October 2024.  Almost 1M vehicles are impacted by OCS defective part that may cause the passenger air bag to fail causing serious injury or death.   Toyota an NHTSA should take immediate action to make sure that there is a sense of urgency (after almost a year), an action plan is in place, and owners are kept informed on a timely basis.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11622406,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2024","dateComplaintFiled":"10/29/2024","vin":"5TDBZRBH1MS","components":"POWER TRAIN","summary":"Transmission is making a whining noise.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11622096,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2024","dateComplaintFiled":"10/26/2024","vin":"5TDEBRCH9MS","components":"SEATS","summary":"My vehicle was rear-ended while stopped by a 2014 Toyota Corolla that was estimated to be traveling between 60-70 miles per hour. During the crash, the driver seat failed, resulting in the partially reclining into the second row passenger. The failure mechanism appears to be internal to the seatback, as the seat twisted during the failure, causing me to lean more towards the passenger side of the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11620576,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2024","dateComplaintFiled":"10/18/2024","vin":"5TDLZRAH5MS","components":"POWER TRAIN","summary":"The car started making a whining.humming sound only while pressing the gas.  Took to mechanic and they advised it was TSB 0008-21.  I need a new transmission.  I drive this daily with my own kids, and several that aren't mine.  If the transmission were to go out, I would not be able to accelerate and the care would stop moving.  I can't even imagine this happening on a high with hundreds of cars speeding or a busy road.  This could cause a bad accident, injury or death.  No warnings etc.  The noise just started and took right to mechanic.  I gave the mechanic a copt of power train warrant and hoping it gets covered and fixed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11619981,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2024","dateComplaintFiled":"10/15/2024","vin":"5TDYZRAH9MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11620010,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2024","dateComplaintFiled":"10/15/2024","vin":"5TDLZRBH9MS","components":"POWER TRAIN","summary":"Regarding Toyota TSB T-SB-0008-21, \u2018Whine or Grind Noise From the Transmission\u2019, issued February 2021: Some 2021 model year Avalon, Highlander, and Camry vehicles equipped with UA80E or UA80F transmissions may exhibit a whine or grind noise from the transmission. This condition may be caused by an issue with the front carrier assembly pinion shafts.   This is a widespread problem with these specified transmissions.  The noise generally starts around 60-70k miles, just outside the warranty period.  Toyota knowingly continued to sell vehicles with these defective transmissions.  Repair estimates range from $8.5k-$13k.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11619178,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2023","dateComplaintFiled":"10/10/2024","vin":"5TDHZRBH7MS","components":"AIR BAGS","summary":"SAFETY RECALL 23TA15 (Interim Notice 23TB15) was issued December 20, 2023 - almost one year ago. Toyota does not yet have a remedy for this potentially serious safety issue. For several months, Toyota's website has had the following verbiage regarding this \"Toyota estimates the remedy can be available in Quarter 3, 2024, but this is subject to change based on parts availability.\" I cannot continue to drive people with this potentially serious safety issue. When will a remedy be available?","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11619196,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/12/2024","dateComplaintFiled":"10/10/2024","vin":"5TDJZRBH6MS","components":"POWER TRAIN","summary":"Transmission failure at 70,000 miles waited 3 months for replacement transmission.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11618826,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"10/09/2024","vin":"5TDLZRBH6MS","components":"STRUCTURE","summary":"Water leaking into the A pillar where airbags are located due to faulty seals in roof rails.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11618505,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/07/2024","vin":"5TDGZRBH9MS","components":"POWER TRAIN","summary":"My wife\u2019s Highlander started whining under acceleration. I am not a trained mechanic but know enough about vehicles that I k ew it was the transmission. I checked Google for 2021 Highlander complaints and found hundreds of them.  The vehicle has 90k on it but luckily we bought the extended warranty through Toyota. I took the vehicle in for service and told them the transmission was whining and needed replaced and would be covered under my warranty. They looked at me strange and said ok sure, we\u2019ll check it out. 4 hours later they called to confirm I needed a new transmission. They estimate it to take be 4 weeks before they receive the transmission. Apparently so many being replaced they are on back order. Luckily we bought our vehicle as a \u201cCertified Pre-Owned\u201d so we get a loaner the entire time.  Just sad to see Toyota quality going down hill like it has.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11617952,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"10/03/2024","vin":"5TDFZRBH3MS","components":"STRUCTURE","summary":"See attached document for complaint.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615982,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2024","dateComplaintFiled":"09/23/2024","vin":"5TDHZRBH0MS","components":"Chest Clip, Buckle, Harness","summary":"Chest clip is magnetic and can be opened by child without using the buttons to open. No longer staying closed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Child Seat","productYear":"9999","productMake":"CHICCO","productModel":"FIT","manufacturer":"Chicco USA, Inc."}]},{"odiNumber":11615821,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2024","dateComplaintFiled":"09/22/2024","vin":"5TDBZRBH4MS","components":"POWER TRAIN","summary":"I WAS  COMING  HOME  FROM WORK AND  THE BREAK SYSTEM FAIL AND  THEN I WAS  COMING  TO SA STOP LIGHT  I WAS  ABLE  TO BREAK  SLOWLY AND  I WAS  ABLE  TO GO INTO SHELL GAS STATION GOT OFF TO PUT  GAS  AND  THE  STARTED  TALKING  TO TAKE IT  TO THE NEAR DEALER  TOYOTA .I GOT OFF THE  VECHICLE  PUT  GAS  AND WHEN I STARTED  TO TURN ON  I  WOULD  TURN ON AT ALL  I  DO T  KNOW  I GAVE  IT  SOME  GAS  AND   I WAS  ABLE  TO TURN IT ON BUT THE MOTER WAS  SHAKING AND  IT  WAS  STALING  ON ME.  THE  H AND COLD GAUGE  WAS  STUCK  NOT  MOVING  ETHIER. THAT FAN FROM THE MOTER  STOP  WORKING   AS WELL  I  WAS  ABLE  TO TURN IT  ON  AND  I DRO E  IT  TO  MY MOTHERS HOUSE  AND LEFT IT  THEIR   GOT A TOWTRUCK  ON THE JULY  28 2024  TO TAKE IT TO THE DEALERSHIP  I HAD TO PAY THE  TOW TRUCK  AND  UNTILL KNOW I HAVENT   GOT MY REFUND  BACK  BECAUSE  I HAD TOWNIG  WITH THE  VECHICLE WHEN I PURCHASED IT. ITS  2 MONTHS  OUT   I  STILL HAVENT  GOTTEN  MY  TRANSMISSION  OR  GOTTEN FIX  AND  THE   VECHICLE  HAD  THE  EXTENDED  WARRANTY  AS WELL  IT  HAS 71,700 ML ON IT  AND  I ALSO  HAVE TO PAY THE RENTAL  VECHICLE  AS WELL. TOYOTA  DOENT  WAST  TO PAY  AT ALL FOR THE  RENTAL VECHICLE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615316,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2024","dateComplaintFiled":"09/19/2024","vin":"5TDGARAH0MS","components":"UNKNOWN OR OTHER","summary":"Sunroof shattered while vehicle was parked. Nothing touched the vehicle. We were just sitting in the car when it happened.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11615387,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2024","dateComplaintFiled":"09/19/2024","vin":"5TDFZRBH6MS","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"[XXX], while driving on a [XXX], my 2021 Highlander Platinum unexpectedly shut down without ANY prior warning or indication of a malfunction. This abrupt failure put my safety, as well as that of my passengers and other motorists, at considerable risk. As a longtime Toyota customer, I have always valued the reputation of Toyota vehicles for their reliability and safety. However, this incident has significantly shaken my confidence in that reputation.   I trusted that my vehicle, particularly one as recent as the 2021 Highlander, would perform safely and effectively in all driving conditions. The complete and sudden failure of the vehicle on a busy highway is not only unacceptable, but also alarming. I now find myself questioning whether I can continue to rely on this vehicle or the brand itself.  After having the vehicle towed from obstructing a busy lane of traffic, the battery was jump started to get the car running again.  I had NEVER had ANY issues with battery and all regular services had been completed at a Toyota Service Center, but several codes appeared on the dashboard after this incident advising the vehicle be taken to a dealer. Vehicle was taken to Toyota Service Center [XXX] for a diagnostic check, but they couldn\u2019t find any error codes or issues with the vehicle.   I contacted Toyota to thoroughly investigate this matter and address the underlying issue that caused the shutdown, so that I can regain confidence in its safety and dependability.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614197,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2024","dateComplaintFiled":"09/12/2024","vin":"5TDGZRBH0MS","components":"POWER TRAIN","summary":"A whine developed while accelerating on the highway.  The whine continued any time I accelerated higher than about 35 mph.  I suspected it was the transmission and  Toyota confirmed I was right. I need a whole new transmission. At 59,000 miles, my Highlander is still under power train warranty.  However, my car was diagnosed July 9 and I am still waiting for the part to come in at the dealership more than 2 months later.  I was told verbally that I would be able to still drive the car while waiting, but I don't feel safe doing so.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11614133,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/01/2024","dateComplaintFiled":"09/12/2024","vin":"5TDLZRBH9MS","components":"VISIBILITY","summary":"I just bought this 2021 Highlander XSE & the drivers side mirror vibrates above 30mph. I feel this makes it very hard to see properly especially on the interstate traveling 70mph & trying to get a clear view of the roadway & cars around me. I took the car to my local Toyota dealer & was told this is a common problem among the new design with the Highlander\u2019s. I do not feel safe not being able to see properly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11613152,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"09/06/2024","vin":"5TDLZRAH5MS","components":"POWER TRAIN","summary":"Transmission/differential - Took my car in around 80k miles for a routine transmission service. I got my car back and it started making a whining noise when you accelerate. Never did I get a code, check engine light nothing. Took it back to get looked it since the sound never went away. I am being told it needs a new transmission. I was told my car transmission was too hot for them to even look at after sitting for 24hr parked! I have read and done a lot of research that this is a common issue and never has been recalled. Even a shortage now on transmissions with so many needing them now! My car is only 3 years old and won\u2019t be covered.. this should have been recalled and or known to buyers before purchasing if it was known to have issues early 2021\u2026","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11611560,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"08/29/2024","vin":"5TDHZRBH0MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11611701,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2024","dateComplaintFiled":"08/29/2024","vin":"5TDEBRCH5MS","components":"SERVICE BRAKES","summary":"The vehicle is a hybrid.  While traveling downhill at a speed around 35 mph with light brake pressure, the vehicle feels like it lurches forward a second or so before returning to braking.  It has occurred since we purchased the vehicle new in 2021.  It has happened multiple times in a variety of scenarios but it occurs most consistently in the downhill scenario described above.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610404,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2024","dateComplaintFiled":"08/23/2024","vin":"5TDYZRAHXMS","components":"AIR BAGS,STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notifications of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, there was an abnormal sound coming from the front end of the vehicle and it felt like the front tires had struck an object on the highway. The contact stopped the vehicle and observed that the lower half of the front bumper had detached and was on the road surface. The contact called a local dealer and was informed that the parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 31,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11610111,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2023","dateComplaintFiled":"08/22/2024","vin":"5TDCZRAH7MS","components":"POWER TRAIN","summary":"Transaxle Repair/Replacement: recommend transmission replacement due to whining noise coming from transmission due to internal failure. The transaxle is the transmission for front wheel drive vehicles. The transaxle transfers power from the engine to the wheels. Unsafe driving conditions issue is stemming from faulty transmission, not only on this particular vehicle but many 2021 Toyota Highlander vehicles for the same transaxle repair/replacement issue. I have gone to Toyota multiple times before and even with a Technical Service Bulletin in place for this transmission issue, they did not correct the problem, nor fix it while it was under warranty.  Toyota has been aware of this Technical Service Bulletin since Feb 9 2021. T-SB-0008-21  [XXX]  Owners of the 2021 Toyota Highlander have reported various transmission problems, including: Whine or Grind Noise: Some vehicles exhibit a whine or grind noise from the transmission, which may be caused by an issue with the front carrier assembly pinion shafts1. Jerky Gear Shifts: Drivers have experienced jerky gear shifts, especially when accelerating from a stop or slowing down to very low speeds2. Delayed Shifts and Hard Shifts: There have been complaints about delayed shifts, hard shifts, and lurching when shifting gears3. Transmission Slipping: Instances of the transmission slipping between gears and jerking when accelerating have also been reported4. Safety Concerns These transmission issues pose several safety risks: Loss of Control: Jerky and delayed gear shifts can lead to a loss of control, especially in situations requiring quick acceleration or deceleration. Increased Accident Risk: Transmission slipping and hard shifts can cause unexpected vehicle behavior, increasing the risk of accidents. Driver Distraction: The noise and irregular shifting can distract drivers, reducing their focus on the road. Mechanical Failure: Persistent transmission issues, or stalling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11609311,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2024","dateComplaintFiled":"08/19/2024","vin":"5TDGZRBH8MS","components":"STRUCTURE","summary":"Our Highlander has a recall for the clips on the front bumper.  A few weeks ago, my wife was driving behind a truck pulling a trailer.  My wife that it was a set of caster wheels that flew out from the trailer and made contact with her front bumper.  Upon inspection the impact from that debris put a crack in the upper front bumper.  No other visible damage was present.  Later that day while my wife was driving 75 on the interstate, the defective clips from the recall gave way and the lower front bumper gave way and started to drag on the ground.  Luckily it stayed in tack enough that the vehicle did not run it over causing my wife to wreck or even worse having other vehicles needing to avoid it on the interstate.  We paid for a tow truck to safely take it off the interstate so we could tie wrap the lower bumper up and take it to the dealer.  Toyota recall does warn that light impact to the bumper could result in the bumper falling.  It also goes on to say that if the clips cannot be changed out, they will replace both the lower and upper bumpers.  I took the car to the local dealer, and they confirmed that the clips could not be replaced due to the damage that had been done.  I showed the dealer the recall notification on the internet, and they stated they could not do anything as they were not a body shop.  So, I opened a complaint with Toyota Customer Care  [XXX] ) and stated my case.  They in turn notified a local dealer to address the issue.  I have called customer care twice not without the dealer even trying to contact me.  Due to there faulty part, my wife could have been in a much more serious accident.  I would like your assistance in have Toyota make good on their commitment to replace both the lower and upper bumper as a result of the light contact that created this situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11608965,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/26/2024","dateComplaintFiled":"08/16/2024","vin":"5TDYZRAH2MS","components":"AIR BAGS,FORWARD COLLISION AVOIDANCE","summary":"Unknown","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11608490,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"08/14/2024","vin":"5TDFARAH2MS","components":"UNKNOWN OR OTHER","summary":"The sunroof exploded in 75 degree weather. My safety was put at risk by the sunroof exploding and others were put at risk that were following on highway from flying glass. The problem was confirmed by safelite.  Toyota refuses to take any responsibility. The sunroof was inspected and repaired by safelite. There was no warning that the sunroof was going to explode. The vehicle maintenance is at the highest level.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11608349,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"08/13/2024","vin":"5TDFZRBH1MS","components":"POWER TRAIN","summary":"Excessive whining noise, shift flare.  The vehicle is only a couple of years old.  I was told by the dealer that the transmission will likely need to be replaced.  There are numerous complaints within the Toyota Nation forums.  It was recommended that we report the incidents here, as having a large number of cars on the road with failing transmissions can certainly be considered a road hazard/safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11606573,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2024","dateComplaintFiled":"08/05/2024","vin":"5TDJZRAH9MS","components":"ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE","summary":"The start/stop operating system failed. When the engine cut off while waiting for train to pass, the engine went to turn over and completely stopped the vehile. Although the car would not start, I was unable to cut the car off completely. It would say ignition on. The lights in vehicle were on. Running the ac caused the car to say high power consumption but there was no way to cut vehicle off without removing the battery to reset the vehicle.  Caused the car to malfunction while sitting at a complete stop. Also cause the parking break to engage and I was unable to disengage parking break. A message came across saying parking break unavailable. My safety and others were put at risk because had it happened at any other time a crash would have been caused. It caused a roadway to be blocked off which caused confusion and near accidents.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11606233,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2024","dateComplaintFiled":"08/03/2024","vin":"5TDCZRBH5MS","components":"STRUCTURE","summary":"I noticed in March of 2024 that the lower part of my bumper was starting to detach. So I brought my car in to get inspected while I was getting my car serviced. Their was a recall issues in 2023. When the dealership looked at my car they said their was no remedy for the recall that I would have to wait until their is one. They said they can not fix the car even though the lower bumper was already starting to detached. Now July 27, 2024. While driving the bumper fully detached and now I\u2019m dragging the bumper underneath my car. Had to take it to a mechanic to get it removed and then saw my dealership to get it fixed because of the recall. Now My bumper got fully detached and I suffered because of this Recall problem. Dealership said they can\u2019t fix the problem that it was because of a collision that happened from a previous owner of the car that got into a collision in 2021. Where I bought the car in 2023 where the bumper was not detached and now I\u2019m suffering because the dealership said Toyota corporate won\u2019t fix the car under the recall. Now I\u2019m stuck with fixing a bumper where I never got into an accident and could of been injured because of this bumper falling while drive and I have to pay out of pocket to fix it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11606222,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2024","dateComplaintFiled":"08/02/2024","vin":"5TDGZRBH9MS","components":"POWER TRAIN","summary":"Transmission is failing. Making whiny noise on acceleration.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11604891,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2023","dateComplaintFiled":"07/27/2024","vin":"5TDGZRBH2MS","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"The electric park brake makes a loud screaming sound during engaging cycle as I put the gear in park. The sound gets worse during warmer weather. I visited the dealer twice for the same problem and reported it to Toyota. During my visit another highlander came into dealership. It made the same sound when the driver placed it in Park. According to the dealer, this sound is normal. I say it\u2019s not. I have way cheaper cars with Electric park and they don\u2019t make this sound. If the park brake unit fails it\u2019s going to be real costly to repair and may fail while driving and gets engaged.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603325,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/19/2024","vin":"5TDHBRCH6MS","components":"STRUCTURE","summary":"Vista Toyota in Casper WY refused to preform the repair for recall 23V720 due to a scratch on the bumper. I contacted Toyota corporate they did not respond.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11603244,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2024","dateComplaintFiled":"07/18/2024","vin":"5TDBZRBHXMS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11602864,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2024","dateComplaintFiled":"07/17/2024","vin":"5TDHZRBH3MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving at various speeds, there was a whining sound coming from the transmission while accelerating. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11602432,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"07/15/2024","vin":"5TDZARAHXMS","components":"UNKNOWN OR OTHER","summary":"This is  my new car certified","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11600831,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2024","dateComplaintFiled":"07/10/2024","vin":"5TDFZRBH0MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11597940,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2024","dateComplaintFiled":"07/01/2024","vin":"5TDGBRCH1MS","components":"STRUCTURE","summary":"THE ENGINE COVER ASSEMBLY DETACHED FROM THE BOTTOM OF MY CAR WHILE DRIVING.  SIMILAR TO THE EXISTING RECALL FOR THE FRONT LOWER BUMPER COVER ASSEMBLY.    While pulling out of a parking lot, I noticed that there was a scraping noise under my car.  Prior to parking at Jones Beach State Park, I was traveling on Ocean Parkway at a high rate of speed (50-60MPH) and it was a very windy day.  I did not hit any obstructions or scrape the bottom of my car on anything.   There was nowhere for me to pull over and as I sped up, the noise went away. When I got off the highway, the noise returned.  When I got home, I looked under my car and there was a plastic piece dragging just in front of my front tires.    I remembered I had received a notice about a Toyota recall related to the lower front bumper cover assembly and looked that up - it felt very similar to what I had experienced.  When I got to the dealer, they told me it was not subject to the recall and the repairs on this would be $200 diagnostic plus $529.88 parts and labor.  I was told I must have hit something to make it detach.  I did not hit or scrape anything.  My car has pretty good clearance, it would have had to be HUGE for me to hit or scrape it.  I would have known.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11596926,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2024","dateComplaintFiled":"06/26/2024","vin":"5TDFZRAH1MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11594324,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2024","dateComplaintFiled":"06/14/2024","vin":"5TDEBRCH9MS","components":"STRUCTURE","summary":"Undershield came loose and was dragging on the ground","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11594018,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2024","dateComplaintFiled":"06/12/2024","vin":"5TDJZRBH6MS","components":"EXTERIOR LIGHTING,AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. I am VERY concerned that Toyota hasn\u2019t taken this more seriously. I notice in the NTSB website it has injuries and fatalities listed to the left of the complains. Does someone have to be injured or killed before Toyota gets their act together??? Thinking we may need to trade this for another SAFER, RELIABLE vehicle. I have also had many people flash me due to the headlights being too high and in their face-another SAFETY concern.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11592118,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2024","dateComplaintFiled":"06/03/2024","vin":"5TDGZRAH1MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591720,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2024","dateComplaintFiled":"05/31/2024","vin":"5TDDBRCH7MS","components":"SERVICE BRAKES","summary":"When decelerating from a speed of approximately 25 mph on a downward slope of about 5 degrees, and applying the brakes, a number of things occur: 1) There is a 1-2 second delay in the braking action. 2) When applied the braking action is less than expected for certain brake pedal pressure, which causes the driver to increase the brake pedal pressure 3) When the brake pedal is initially depressed, the speed of the vehicle experiences a slight upward speed bump before the braking action is applied, which is 'light' as described in 2).  This behavior is transient.  Most of the time, it does not happen. It happens often enough to be of concern.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591797,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2024","dateComplaintFiled":"05/31/2024","vin":"5TDGBRCH7MS","components":"SERVICE BRAKES","summary":"When braking, there is a momentary period where it feels like the brakes fail, then function again.  When approaching stopped traffic, this could put those vehicle occupants, and our vehicle occupants at risk of an accident.  Toyota maintains this is normal for a hybrid, however our 2013 Camry Hybrid has no such momentary brake failure.  Our independent repair shop has been unable to replicate this condition , but they have found no obvious problems with the braking system - they believe it is something computer caused, likely when the hybrid generation brake switches to the hydraulic brake. There are no warning lights displayed.  This has been a long standing issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591478,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2024","dateComplaintFiled":"05/30/2024","vin":"5TDEBRCH9MS","components":"SERVICE BRAKES","summary":"The vehicle hesitates during right turns, creating a hazardous, potentially dangerous, situation. From research I understand this is a known issue when transitioning between battery and gasoline propulsion. Research indicates this is a known situation, Toyota T-SB-0059-23. However, the TSB expires at the termination of the vehicle 3 years/36 months warranty. As a safety issue, in my opinion this problem should be addressed, regardless of vehicle age or mileage.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11591060,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2024","dateComplaintFiled":"05/28/2024","vin":"5TDGBRCH8MS","components":"UNKNOWN OR OTHER","summary":"The sun roof on this car spontaneously combusted. I was able to pull up many other complaints regarding the same issue on this car. This needs to be recalled. My [XXX] baby could have had shattered glass had we not had it closed. These sun roofs need to be recalled and inspected! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11589082,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"05/16/2024","vin":"5TDHZRAH1MS","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"While accelerating onto the freeway the vehicle suddenly loses power creating a serious safety issue. A check-engine light comes on but the safefy issue is that the vehicle goes into a power loss mode ON THE FREEWAY.  A truck nearly rear-ended me the first time it happened. Toyota Service was unable to duplicate and so said National Toyota advised them to release the vehicle back to me. The same issue happened to my boyfriend and his son - total loss of power while accelerating onto the freeway. Then a mechanic recreated the issue 5 additional times (usually in the dawn hours when traffic was light due to safety concerns). Was unable to find the cause of the issue but a loss of power in a vehicle is as serious a concern as an unwanted acceleration. I am frustrated that Toyota is not taking this seriously.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11586829,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2024","dateComplaintFiled":"05/03/2024","vin":"5TDFZRBH2MS","components":"AIR BAGS","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11583748,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":true,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2024","dateComplaintFiled":"04/18/2024","vin":"5TDGARAH7MS","components":"UNKNOWN OR OTHER","summary":"I had been driving for about 20 minutes at approximately 50-55 MPH when the check engine light came on.  Seconds later, the red hybrid malfunction message displayed and I lost the ability to accelerate. I was able to pull over and I saw grayish smoke and flames coming from under the hood on the right side.  I exited the vehicle and called 911. It took moments from the start to being completely engulfed in flames. Several loud pops or explosions happened during this period. The police and fire department arrived and extinguished it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11582367,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2024","dateComplaintFiled":"04/11/2024","vin":"5TDEBRCH6MS","components":"UNKNOWN OR OTHER","summary":"We were driving across the Texas panhandle at the posted speed limit of 75 mph.  It was about noon, the outside temperature was about 60 fahrenheit & there was a cross wind of about 30 mph.  There were no vehicles in front of me & the closest approaching vehicle was a good half mile away.  No vehicles had recently driven past us from the approaching lane.  There was a sudden explosion above us & through the 1-2\" gap in the motorized retractable sunshade of our moonroof, I could see broken glass.  Through that gap, some glass fragments fell in on us.  I pulled over to stop, got out & inspected the roof, & the front glass panel was completely shattered & 75% gone.  Many of the fragments were on the sunshade & I removed those.  Going at about 40 mph we went to the closest small town where a mechanic removed some residual loose glass, vacuumed as much off the shade as he could, & patched the hole with cardboard held in place by duct tape so we could get home for a repair.  If the shade had not been almost closed, we would have been showered with glass with risk of bodily & eye injury.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11581000,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2024","dateComplaintFiled":"04/03/2024","vin":"5TDGZRAH7MS","components":"AIR BAGS,STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11580376,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/01/2024","vin":"5TDYARAH4MS","components":"UNKNOWN OR OTHER","summary":"I have noticed that my vehicle tends to jolt forward as I\u2019m applying the brakes to come to a complete stop.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11579843,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/18/2023","dateComplaintFiled":"03/28/2024","vin":"5TDCZRAH7MS","components":"STRUCTURE","summary":"light impact caused bumper to disconnect from my 2021 highlander. The bumper retainer clips came off. The lower valence clips are stuck and cannot be detached without damaging the lower valence.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11579454,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2024","dateComplaintFiled":"03/26/2024","vin":"5TDBZRBH3MS","components":"AIR BAGS,STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the lower end of the front bumper had become loosened, and the contact was concerned that the lower part of the bumper might detach. The failure mileage was approximately 55,000. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11579527,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2022","dateComplaintFiled":"03/26/2024","vin":"5TDJZRBHXMS","components":"EXTERIOR LIGHTING","summary":"The contact owns a 2021 Toyota Highlander. The contact stated while driving at night at approximately 35 MPH, the low-beam headlights appeared to shine directly into the eyes of drivers in the opposite lane. The contact stated that other drivers would flash their high-beam headlights. The contact stated that he had checked at night by observing the low beam lights aiming point and he saw that they appeared to be aimed high. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11577596,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2024","dateComplaintFiled":"03/15/2024","vin":"5TDGZRBH0MS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11570440,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2024","dateComplaintFiled":"02/06/2024","vin":"5TDHBRCH8MS","components":"STRUCTURE","summary":"Recall has been open for a long time and I am preparing for a military PCS move and must have this fixed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11569512,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"02/02/2024","vin":"5TDGZRBHXMS","components":"STRUCTURE","summary":"Front lower and upper bumper covers. While driving the covers become detached from each other placing the vehicle at risk and other drivers at risk as the components will separate from the car potentially causing damage to the vehicle/tires/etc. or other vehicles in proximity to the car. The dealer has acknowledged this is a known issue but indicates they have no solution. The vehicle was purchase from Pat Lobb Toyota of McKinney Texas on 1/22/2024 and delivery taken on 1/23/2024. They indicate that they inspected the vehicle and found no risk. There are no warnings when this is happening.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11568941,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2024","dateComplaintFiled":"01/31/2024","vin":"5TDGARAH9MS","components":"UNKNOWN OR OTHER","summary":"Driving back from lunch with a friend we heard a pop and loud shattering sound as my sunroof glass exploded for no apparent reason.  I called the dealer where I purchased the car 40 days ago with every extended warranty that I could.  Toyota denied the claim stating that there was not any bulletins stating material defect and that the glass was not part of any warranty and I will have to file an insurance claim.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11568711,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/29/2024","dateComplaintFiled":"01/30/2024","vin":"5TDGARAH6MS","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"While depressing the brake pedal the vehicle continues to accelerate before finally slowing to a stop. This happens on bumpy road surfaces as well as level road surfaces. There were no warning lights, alarms or messages prior to or during the failure. This issue started around 35,000 mileage and has progressively gotten worse to current day. (Current mileage as of 1/29/2024 is 54,346.) This issue would cause the vehicle to potentially rear end a vehicle you are following or propel the vehicle into an intersection typically controlled by a traffic signal or device. Local dealer has said there is nothing wrong as they could not replicate the issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11568160,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2021","dateComplaintFiled":"01/27/2024","vin":"5TDLZRAH2MS","components":"EXTERIOR LIGHTING","summary":"The headlights of the Toyota Highlander are too bright for other drivers. When driving at night, I am constantly flashed because the drivers think the highbeams are turned on when in fact, the lights are too bright for their visibility.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11566223,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/15/2021","dateComplaintFiled":"01/18/2024","vin":"5TDGZRBH4MS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated while driving approximately 60 MPH, there was a flat tire sound coming from the vehicle The vehicle was steered to the side of the road where the contact observed the undercarriage sticking out from under the vehicle. The vehicle was taken to a dealer where it was diagnosed that the undercarriage and additional unknown parts needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11565819,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2024","dateComplaintFiled":"01/16/2024","vin":"5TDHZRBH0MS","components":"SERVICE BRAKES","summary":"I\u2019ve had brakes inspected and was told my brakes look great. However there is major chattering coming off highway to slow on off ramp sometimes they don\u2019t grab as they should and I have to be extra proactive. Sometimes steering back and forth quickly to slow vehicle until the brakes will work properly bringing vehicle to a stop or before a collision could occur","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11563517,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"02/02/2022","dateComplaintFiled":"01/04/2024","vin":"5TDBBRCH7MS","components":"VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE","summary":"Varias veces mientras conduzco en la ruta la velocidad permitida, el carro frena, pierde potencia el motor, el sistema de aceleraci\u00f3n no responde, esas veces me salve de accidentes mortales junto a mi familia, reclame a toyota corporaci\u00f3n indicar eso y para ellos no paso nada nunca tomaron en serio, mientras que el carro para reparar eso, paso m\u00e1s de 25 d\u00edas en las veces que se da\u00f1o xq pr\u00e1cticamente el carro no es seguro para manejar","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11561252,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2023","dateComplaintFiled":"12/21/2023","vin":"5TDGZRBHXMS","components":"AIR BAGS","summary":"Air bag sensor malfunction alert on the dash. Toyota dealership maintenance determined the issue was sensor in the passenger seat was bad and is aware that the entire system will not work because of one sensor that would cost me almost $2000 to repair. Why would the entire system not work because of one sensor? This is not safe as the vehicle still needs to be driven and Toyota customer care does not care about the safety and well being of the consumer when contacted. Toyota Brand Engagement Center Reference # 230608000511","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11559385,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2022","dateComplaintFiled":"12/10/2023","vin":"5TDHBRCH0MS","components":"SERVICE BRAKES","summary":"My 2021 Toyota Highlander Hybrid braking system has, since about 18 months ago, been intermittently failing.  When coming to a stop, with my foot on the break, the break releases (or at least feels like it does) before coming to a full stop and then re-engages a moment later once I press harder.  Such, gives one a start and is quit disconcerting.  There have been times when I was sure the car was going to drift into an intersection.  Also I am concerned that such breaking behavior may put pedestrians, cyclists, etc., at risk.  I have on two occations reported this to the dealer.  They have not been able to reproduce the problem, which is typical of intermittent problems.  Tomorrow, December 11, 2023, they are looking at it again.  No warning lights or messages have occured.  Neither the manufacturer, insurance company, nor the police have inspected the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11553576,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2023","dateComplaintFiled":"11/04/2023","vin":"5TDGZRBH3MS","components":"SERVICE BRAKES","summary":"Electronic parking brake not always disengaging and sending error.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11553161,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2023","dateComplaintFiled":"11/02/2023","vin":"5TDGBRCH8MS","components":"UNKNOWN OR OTHER,SERVICE BRAKES","summary":"While slowing and braking to stops (approximately less than 20 mph), the vehicle will lurch/lunge forward. It feels like you took your foot off the brake pedal but you did not. This occurs randomly. It does not happen every time. There are no warning lamps, messages, etc., prior to or during this issue. The vehicle has ~39000 miles. This has been occurring for at least 20000 miles. Risk: If this occurs when close to pedestrians, other vehicles, intersections, etc., it could result in an impact. The dealer could not reproduce but did find online message forums that reported the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11552496,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/29/2023","dateComplaintFiled":"10/29/2023","vin":"5TDGZRBH5MS","components":"STEERING,LANE DEPARTURE","summary":"The steering technology in this vehicle reads lines on the road that are not correct or valid lanes and almost caused several accidents during the 2 years I had the vehicle. Luckily, I was paying attention and had to jerk the wheel to the correct lane but the steering wheel will force itself to the other false lane. This is extremely dangerous and this is a huge safety issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11552162,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2023","dateComplaintFiled":"10/27/2023","vin":"5TDYZRAH8MS","components":"LANE DEPARTURE","summary":"The lane assist will not stay turned off, even when it is done manually each time I get in the car. The steering pulls me back when I'm trying to change lanes, making it unsafe.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11550315,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2023","dateComplaintFiled":"10/16/2023","vin":"5TDZARAH1MS","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"The vehicle has accelerated suddenly when I apply the brakes. It has happened on multiple occasions in different circumstances. I was heading up a hill into a slow stop at a stop sign and once I applied the brakes it suddenly jolted forward for a second until I slammed on the brakes more over riding it. I have had the car for a week and thought it could be just happen stance but it has happened multiple times. The first time there was a car in front of me as I applied the breaks and it is terrifying as I almost crashed into them.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11550108,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2023","dateComplaintFiled":"10/16/2023","vin":"5TDEBRCH2MS","components":"SERVICE BRAKES","summary":"My 2021 Toyota highlander hybrid is having seemingly random issues when braking. I notice it most of the time when the vehicle is going downhill. The vehicle will lose braking briefly, and I have to depress the brake harder to slow the vehicle. In that moment when it loses the brake, the vehicle gives the feeling it is lurching forward, which can cause unpredictable stopping distance. It creates a hazard for the driver, the vehicles in front, and the vehicles behind.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11549688,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2023","dateComplaintFiled":"10/12/2023","vin":"5TDFZRBHXMS","components":"UNKNOWN OR OTHER","summary":"The Passenger rear tire burst automatically today around 8 AM morning. Unsure if this automatic burst is part of any recall or not but it was a scary burst with big noise with no warnings of low air pressure.  A lot of time was wasted today and spent money to fix a new tire.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"GOODYEAR","productModel":"EAGLE TOURING","size":"P235/55R20","manufacturer":"Goodyear Tire & Rubber Company"}]},{"odiNumber":11546874,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2023","dateComplaintFiled":"09/27/2023","vin":"5TDGZRBH9MS","components":"VISIBILITY/WIPER","summary":"Vehicle windshield glass has a distorted and wavy quality that impacts visibility for the driver. I have contacted the dealership about this issue and there is not a current recall for the windshield. The windshield says Toyota Pilkington laminated acoustic heated [XXX] , DOT15. I purchased this vehicle in the last week and did not notice the distortion on the short test drive. At first, I thought it was a reflection issue from the dash, but it is not. This should be investigated and remedied.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11542344,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2023","dateComplaintFiled":"09/03/2023","vin":"5TDYZRAH4MS","components":"STRUCTURE","summary":"The sunroof on my 2021 Toyota Highlander spontaneously exploded. I was merging onto a highway but just started to accelerate normally - was going approximately 20-30 mph. The entrance ramp was a merge lane, and there was a semi truck with no load, so intentionally accelerated slowly to allow the truck driver easy access to the highway.  The temperature outside was approximately 80 degrees, clear skies, no construction around me. No object from the truck in front flew backwards to hit my Highlander. It sounded like a gunshot, but felt no impact to the Highlander. I slightly opened the sunroof liner, because the loud noise seem to come from directly overhead. I saw that the sunroof was shattered, so quickly closed the sunroof liner to prevent any glass from falling down. I exited the first exit and drove to the dealership. Ironically, I already had an appointment for routine maintenance. When I arrived at the dealer - I saw that an approximate 6\" x 2\" section of glass was missing, and the rest of the sunroof was completely shattered. There is no visible damage to any other part of the Highlander. The service advisor looked and it looked like the glass looked like it was pushed up, in his words \"looked like it was pressure induced from the inside\". My friend searched - and found this is a common problem in 2020-2021 Toyota Highlanders.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11540829,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2023","dateComplaintFiled":"08/25/2023","vin":"5TDHBRCH2MS","components":"STRUCTURE","summary":"I was driving on the highway when suddenly I heard a terrible sound like a shot, I thought that we were shot or had an accident. But the sunroof glass was broken. there wasn't anything causing impact  I you can see this incident is outward like something exploded from inside via stress","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11539954,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2023","dateComplaintFiled":"08/21/2023","vin":"5TDEBRCH9MS","components":"SERVICE BRAKES","summary":"When slowing down with steady brake pressure, sometimes there is a short pause, 1-2 seconds where it feels like you just lost the brakes.   Sometimes this happens when turning and braking too.  It isn\u2019t something I can recreate and Toyota opened a case, looked at the car, and said it is normal.  Not my 1st hybrid and this is not normal.  This has happened many times over the last year and Toyota has looked at the brakes at least 3 or 4 times.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11535729,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2023","dateComplaintFiled":"08/01/2023","vin":"5TDGZRAH3MS","components":"TIRES","summary":"Tire Size 235/65R18  Tires are under 40,000 miles and especially passenger right tread is gone. Tire\u2019s already need to be replaced. The tire won\u2019t hold air. No puncture anywhere, went to dealership and they couldn\u2019t believe that the tires are so worn down already with such low mileage. I tried contacting Bridgstone they dismissed any concerns. I've been trying to get some help. These tires seem defective.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA A/S SPORT","size":"235/65R18","manufacturer":"Bridgestone Americas Tire Operations"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA SPORT A/S","size":"235/65R18","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11529181,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2023","dateComplaintFiled":"06/27/2023","vin":"5TDGBRCH0MS","components":"SERVICE BRAKES","summary":"ON OCCASSION WHEN ATTEMPTING TO BREAK IN TRAFFIC OR SLOW DOWN AT A YIELD OR STOP SIGN THE BREAKS SEEM TO \"FADE\". THE CAR DOES NOT STOP UNTIL I PRESS HARDER ON THE BREAKS.  I FEEL THAT THE CAR SEEMS TO MOVE FORWARD EVEN THOUGH I HAVE PRESSED ON BRAKE. THE PROBLEM SEEMS TO OCCUR MOST FREQUENTLY DURING STOPING AT THE BOTTOM OF A SLOPE, DURING TURNING OR TRYING TO STOP ON A ROUGH SURFACE. THE VEHICLE HAS BEEN BACK TO THE DEALER ON 2 OCCASSIONS AND HAS APPARENTLY BEEN RECALIBRATED, WITH THE PROBLEM ONLY TO REOCCUR. THE DEALER DOES NOT SEEM TO HAVE A PERMANENT FIX FOR THE PROBLEM. WHERE THIS PROBLEM OCCURS INTERMITENTLY THE DEALER HAS NOT BEEN ABLE TO REPLICATE THE ISSUE. TOYOTA HAS ISSUED A TSB0017-21 TO RECALIBRATE.  ON OCCASSION I FELT I WAS GOING TO REAR END THE VEHICLE IN FRONT OF ME OR DRIFT INTO THE INTERSECTION WITH ONCOMING TRAFFIC. BREAKING HARD TO REMEDY THE PROBLEM COULD CAUSE MY VEHICLE TO BE REAR ENDED. TO MY KNOWLEDGE, THERE WERE NO WARNING LAMPS, MESSAGES OR OTHER SYMPTOMS OF THE PROBLEM PRIOR TO THE \"FAILURE\"","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11528387,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2023","dateComplaintFiled":"06/22/2023","vin":"5TDHBRCH1MS","components":"SERVICE BRAKES","summary":"While braking at random times, at any speed, the vehicle surges forward. This makes you have to break harder to get the vehicle to stop. It seems as if the breaks do not work at all for a brief period. I have brought it into the dealer, my car is no longer under warranty, they found nothing wrong.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11527972,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2023","dateComplaintFiled":"06/20/2023","vin":"5TDFZRBH3MS","components":"UNKNOWN OR OTHER","summary":"Driver side mirror glass started shaking all the time.  The mirror frame is stable, but the mirror glass is shaking when car is idling and driving.  Makes it almost impossible to use that mirror when driving","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11527427,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2023","dateComplaintFiled":"06/16/2023","vin":"5TDFARAH5MS","components":"SERVICE BRAKES","summary":"With increasing frequency, we have noticed what feels like the brakes releasing after being applied. This has happened at low speeds 5-10mph and mid speeds of 20-30's mph. It seems to happen more often when cornering or coming to full stop at low speeds. When the brakes let up it seems almost to accelerate the vehicle. So far we have been able to avoid a collision, but we are fearful that we may hit and injure someone as a pedestrian or in another vehicle. We have complained to Toyota twice now and had the car looked at. They can't find anything wrong and tell us it is normal for hybrid cars?","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11527245,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2023","dateComplaintFiled":"06/15/2023","vin":"5TDEBRCHXMS","components":"STEERING,SUSPENSION,WHEELS","summary":"3 wheel alignments in same vehicle needed in less than 30 months: <5,000, 30,000 and 35,000 odometer readings  It\u2019s not from pot holes; I have owned about 14 cars in family fleet and have never had 1 vehicle need more than 1 alignment during it\u2019s time of ownership of over 1,000,000 miles driven  Something is wrong with vehicle design or mechanical components to go out of alignment so frequently","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11526422,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2023","dateComplaintFiled":"06/11/2023","vin":"5TDBZRBH8MS","components":"SERVICE BRAKES","summary":"my vehicle showing break power low and indicating all safty feature malfunction","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11526439,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2022","dateComplaintFiled":"06/11/2023","vin":"5TDGBRCH5MS","components":"SERVICE BRAKES","summary":"When braking, often it feels like the brakes are not engaged, not right away, but during the braking process. This causes the vehicle to surge forward like there are no brakes. Immediately you feel like the brakes failed, then you push them again, they work. It is very random with no reference to different speeds, inclines, never know when it may happen. It has caused many near misses for our family whenever this happens.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11525779,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2023","dateComplaintFiled":"06/07/2023","vin":"5TDHBRCH1MS","components":"SERVICE BRAKES","summary":"While in the process of slowing down, especially through roundabouts, the car braking systems seem to fail for a few seconds and actually surge/accelerate forward.  It is sporadic but has happened to me more than 10 times in the last 6 month but I worry that it will jet forward into another car.     I have notified my Dealer Ed Martin of Noblesville and they have stated this is the hybrid braking system (part of how it works).  I understand this system but it should fail while braking.  I was dismissed and wanted to report it as I did see on-line of other complaints.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11525562,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2023","dateComplaintFiled":"06/06/2023","vin":"5TDGZRAH4MS","components":"ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES","summary":"I came to a stop sign in my neighborhood on Windy Drive and I heard what sounded like a gunshot.  I immediately put my vehicle into park and got out and noticed that the sunroof glass was shattered.  The best description I can give is the glass looked like a volcano where the broken pieces were facing upward.  I then proceeded to my local Toyota dealership located in Alexandria, Louisiana.  They told me my car was out of warranty and provided me with a quote of $1,450.00.  I believe that this occurred due to a defect from the manufacturing process and I don't think the consumer should be responsible for the cost to fix the sunroof.  After researching on the internet, I see several complaints from other Toyota owners that have experienced the same incident and I feel this should be a recall on Toyota's part.  I am frustrated that I have to pay $1,450.00 for damage that I know was a manufacturing defect after I researched and found hundreds of other consumers with the same experience.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11525473,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2023","dateComplaintFiled":"06/05/2023","vin":"5TDGZRAH4MS","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"I was driving 50 mph on 28 E in Pineville, Louisiana when I heard what sound like a gunshot.  I pulled over and realized my sunroof exploded.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11525127,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2021","dateComplaintFiled":"06/02/2023","vin":"5TDEBRCH7MS","components":"UNKNOWN OR OTHER","summary":"Driver side view mirror shakes a lot making it impossible to make things out in your mirror while driving. Very dangerous to see what is in your mirror.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11523053,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2023","dateComplaintFiled":"05/20/2023","vin":"5TDZZRAH8MS","components":"STRUCTURE,VISIBILITY/WIPER","summary":"We purchased 2021 highlander in March 2021.  Since the day we experienced some vibration in the driver side mirror and we first notice bad vibrations when we drove above 40 to 50 mph.  We never bought this up with Toyota or the dealer untill May 5th 2023. When we created a case with Toyota, they directed us to the dealer. Once we scheduled the service they confirmed the vibration and replaced Part Number:\u00a0879400E351. After the replacement we noticed that the vibrations are getting bad even during lower speeds now.  The mirror is vibrating during idle and any speed higher than 30/ 40mph.  We scheduled another appointment with the dealer and the manager did test drive another highlander 2022 model and confirmed that it is also vibrating. It was surprising to see that all the highlanders have these mirror vibrations. They said eventhough theres is vibration, it'd be considered normal.  I rive mostly during night. The driver side mirror is  blurry, vibrating and is extremly difficult to drive the car and is scary that the image on the mirror is not steady and create confusions to the driver. Changing lanes or entering to highway is really challenging as the mirros are vibrating too much and extremely hard to concentrate. This may even can cause major accidents as the image is not clear. The vibrations (humps, dips, rumble strips) are even translated to driver side vibrations and is very hard to see. The dealer even agreed to it but said that it\u2019s a Toyota flaw in design because all Highlanders have this\u2026 and after talking to them, they said the only way Toyota would even look at this issue or have an engineer take a look in to it is if they get enough complaints or see a pattern.  This is why I am reporting this to NHTSA. I want to keep Americans road safe and sound to all my fellow humans. They also said Toyota RAV4 also had these issue and Toyota issued a TSB however there is nothing on Highlander.  I humbly request NHTSA to seriously look in to this and assist us.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11522904,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":3,"numberOfDeaths":0,"dateOfIncident":"10/01/2021","dateComplaintFiled":"05/19/2023","vin":"5TDGBRCHXMS","components":"STRUCTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that on various occasions, water was leaking into the vehicle from the roof rack. The contact stated that there was a bad odor in the vehicle. The vehicle was taken to a local dealer, where the failure could not be duplicated, and the mechanic stated the smell was possibly from a spill. The failure reoccurred, and the vehicle was taken back to the dealer, where it was diagnosed that there was black mold in the air bags, floorboards, headliner, and various other areas and that the vehicle needed to be detailed to remove the mold. The vehicle was repaired; however, the contact then stated that there was condensation seen in various areas inside the vehicle, windows were failing to operate, and the headliner was sagging. The vehicle was not taken back to the dealer. The contact stated that after seeking medical attention for herself and her children for ongoing unknown symptoms, they needed to be prescribed asthma and allergy medication, and she sought legal advice. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11522850,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2023","dateComplaintFiled":"05/19/2023","vin":"5TDEBRCH4MS","components":"SERVICE BRAKES","summary":"When coming to a stop, when I apply the brakes, they stop working and I have to press harder on the petal to stop the car.  It feels like the brakes \"let go\" , it is scary since the brakes stop working.   I have searched the web and found the Manufacturer has been sited with an issue on another model. Toyota Camry- NHTSA 21V890 - bad vacuum pumps- \"van cap\" - many break causes the break to lose brake assist .  I am planned to see my dealer for its 35000 mile checkup and plan to report to the dealer this issue- 5/19/2023","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11522568,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2023","dateComplaintFiled":"05/17/2023","vin":"5TDEBRCH6MS","components":"SERVICE BRAKES","summary":"This occurs occasionally when I brake. I have my foot softly on the brake and the brakes cut out. The car feels like it accelerates/surges forward rather than slowing down. I need to apply the brakes hard to then stop the vehicle. I never know when it will happen. When it occurs and a car is in front of me, I have had near miss accidents. The issue seems to be worse on bumpy roads or downhill road when I tried to hit break to slow down or stop the car. I brought the car into dealer on 5/17 which they connected with diagnostic tool. However it showed everything is normal. The service agent told me there is one case just reported few days ago with same issue. Toyota sent expert to dealer to investigate the issue so I need to come back on same day for further investigation.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11522023,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2021","dateComplaintFiled":"05/15/2023","vin":"5TDFZRAH0MS","components":"VISIBILITY/WIPER","summary":"The driver side mirror wiggles at highway speed or with strong wind and the image in the mirror is not clear which causes the driver to do a double take on where and how far the car is. This is a safety issue that needs to be addressed and fixed by Toyota. I\u2019m not the only one experiencing this issue, see other reports. Thanks for your quick action on this matter.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11521620,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2023","dateComplaintFiled":"05/11/2023","vin":"5TDDBRCH1MS","components":"POWER TRAIN,SERVICE BRAKES","summary":"While parking, the shifter was inadvertently left in reverse. The engine was turned off while foot was still on the brake. After preparing to exit the car and removing my foot from the brake, the car began rolling forward until I noticed and slammed on the foot brake. We are used to the vehicle parking brake engaging automatically as there is no way to do so manually, that we know of. There was no warning that the shifter was not in park and no audible or noticeable visual notification that the vehicle was not in park. In some cases, on a flat surface when the vehicle wasn't in park, it didn't allow me to shut off or arm the security system. In this case, I was able to stop the vehicle and fortunately there was nothing in front of the vehicle. Since the vehicle was powered off, anti-collision likely would not have stopped a collision.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11514374,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2023","dateComplaintFiled":"03/29/2023","vin":"5TDDZRBH9MS","components":"VISIBILITY/WIPER","summary":"While driving my 2021 highlander on the road my Driver side mirror shakes alot. It makes my visibility shaky when im trying to switch lanes. I took the car to toyota and newer models are having same issue the toyota dealer told me","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11513098,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2022","dateComplaintFiled":"03/21/2023","vin":"5TDBBRCH1MS","components":"TIRES","summary":"In just two years, the four original tires were severely worn and had a mileage of 35Kmiles, which greatly affected safe driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"BRIDGESTONE","size":null,"manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11509671,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"03/01/2023","vin":"5TDDBRCH3MS","components":"VEHICLE SPEED CONTROL","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while driving approximately 3 MPH, the brake pedal was depressed; however, the vehicle surged over the curb and sidewalk. The contact was able to release the brake pedal, stopped the vehicle, reversed, and parked the vehicle. While driving on a hill with the accelerator pedal depressed, the vehicle hesitated and failed to properly drive forward. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Germain Toyota of Naples (13315 Tamiami Trail N, Naples, FL 34110), who informed the contact about a brake issue and provided an unintended acceleration form; but the vehicle was not diagnosed or repaired. The vehicle was taken back to the original dealer who informed her about brake calibration. The vehicle was not diagnosed or repaired. Additionally, the tailgate failed to open, and the seat heaters became inoperable. The remote start failed to turn off. The windshield wipers randomly came on for five minutes but self-corrected. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 12,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11509109,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2023","dateComplaintFiled":"02/25/2023","vin":"5TDGARAH8MS","components":"SERVICE BRAKES","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? Braking system  How was your safety or the safety of others put at risk? Vehicle braking is unpredictable.  Has the problem been reproduced or confirmed by a dealer or independent service center? We can not get the issue to be reproduced, braking variables seem random  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?  Inspected by Toyota Dealership  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?  No warning lights or computer codes go off  Assessment of the incident: When applying the brakes to stop or slow, the brakes will slip for a second then re-engage.  This can happen when coming to a slow stop or an abrupt stop.  The exact parameters to cause this issue are unknown at this time and is unpredictable.  My dealership is aware and has documented the issue but has been unable to reproduce the issue. Never experienced this before with other Toyota hybrids I have owned.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11508626,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2023","dateComplaintFiled":"02/22/2023","vin":"5TDEBRCH3MS","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"my car experiences intermittent acceleration when applying the breaks.  It lunges forward for some reason.  It has also not stopped when hitting the breaks hard but lunges as well.  I am using the last date that this happened.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11507424,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2023","dateComplaintFiled":"02/15/2023","vin":"5TDHZRBH2MS","components":"POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Warning lights appeared while driving on city streets.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11506579,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/08/2023","dateComplaintFiled":"02/10/2023","vin":"5TDBBRCH1MS","components":"VEHICLE SPEED CONTROL,ENGINE","summary":"Unwanted acceleration happen more the 5 to 6 times. While driving in highway exit ramp my vehicle lurched forward while I was trying to slowdown.  Dealership had the vehicle for more than 2 days and unable to duplicate the issue. Currently Toyota dealership informed they don't any know issues or condition like this. I am not very confident in driving this vehicle due to this experience.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11504917,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2023","dateComplaintFiled":"02/01/2023","vin":"5TDGARAH3MS","components":"STRUCTURE","summary":"On Saturday Jan 21, 2023 while driving 70 mph on I75 between Naples and Ft. Lauderdale Florida the lower bumper fell off. We didn't hit anything on the road. I was driving and my wife was in the car and witnessed the incident. We pulled off onto the shoulder of the highway. Our quick response saved not only the lower front bumper from going under the front tires but also avoided a major accident. We had to tie the bumper to the grill and went to the nearest Toyota dealer. He put it up on the lift, showed us how Plastic plugs securing the lower bumper had failed. He secured the bumper with zip ties so we could proceed on our journey.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11502100,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2023","dateComplaintFiled":"01/17/2023","vin":"5TDYARAH4MS","components":"SERVICE BRAKES","summary":"Brakes temporarily fail at low speed when regenative brakes switch to hydraulic brakes.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11500835,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2022","dateComplaintFiled":"01/09/2023","vin":"5TDDBRCH0MS","components":"POWER TRAIN","summary":"Vehicle self drained 12 volt battery, causing hybrid drive system to not start up, leaving vehicle stranded, wife stranded alone at night.  Dealership installed new software, 2 days later the hybrid drive system glitched again and this time the 12 volt battery was not drained but the vehicle hybrid system would not go into the ready mode and left the vehicle stranded, again with wife alone at night.  Took to the dealer, service dept said \"no trouble found\".  Has not glitched again but no longer trust this vehicle.  Warning lights?  Just about every light on the dash was flashing. Center screen said \"hybrid system failure\"","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11498163,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2022","dateComplaintFiled":"12/19/2022","vin":"5TDGZRBH5MS","components":"VISIBILITY/WIPER","summary":"Visibility for interior windows defroster/defogger is not functioning. Inside windows are fogging up and icing no matter what heating setting is used. This poses significant risk of visibility in all windows. I have had to try to defrost the inside of my windows just to see out of my side windows and see in my rearview mirror. I have not gone to the dealership, but do intent to. No warning messages present.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11496262,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2022","dateComplaintFiled":"12/06/2022","vin":"5TDLZRBH8MS","components":"EXTERIOR LIGHTING","summary":"The front headlights (low beam) are aimed too high resulting in blinding of oncoming drivers. More than half of all oncoming cars flash their lights suggesting. This has occurred for a year and a half since the vehicle was purchased. While a small adjustment was made to the headlights by the vehicle owner, this type of adjust was denied from the Toyota service department, and should never have been needed in the first place.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11495603,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2022","dateComplaintFiled":"12/01/2022","vin":"5TDEBRCH9MS","components":"SERVICE BRAKES","summary":"This occurs occasionally when I brake.  I have my foot softly on the brake and the brakes cut out.  The car feels like it accelerates/surges forward rather than slowing down.  I need to apply the brakes hard to then stop the vehicle.  I never know when it will happen.  When it occurs and a car is in front of me, I have had near miss accidents.  I often transport my grandchildren to daycare so I'm not only concerned with my safety, but my passengers as well.  I have shared with my dealer and have called to report this to the Toyota corporate office.  My dealer has noted this problem on my scheduled service invoice.  They have inspected and recalibrated the brakes, but it is still happening.  The dealer has checked each service appointment for any recall or notification from Toyota.  I have researched online and know there are other Toyota Highlander Hybrid owners who are experiencing this same malfunction.  When I called the Toyota national number, they indicated they would give my situation a case number.  No one from Toyota has admitted there is a problem, but from my online research many owners have reported this problem.  I would assume there are owners that have not reported it.  It's truly a safety issue.  I love everything else about the vehicle and hope by submitting this malfunction, it will lead to a recall and repair.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11495378,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2022","dateComplaintFiled":"11/29/2022","vin":"5TDLZRAH7MS","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"We rented this vehicle from Avis at Detroit Metropolitan Airport on Tuesday, 11/22/22 at approx. 7:50 pm.    It was raining, cold and temperature was dropping.  We drove approx. 1/8 to 1/4 of a mile from the facility.  As we turned left on to a major roadway (Goddard) southbound, I turned on the rear defroster.  Suddenly, the engine went into limp mode.  I tried to make a U-turn to drive back to the facility.   Engine lights flashed (low oil pressure, check engine, etc) and then the engine stopped.  We barely had enough power to turn the vehicle out of the turn lane before we would have been struck by a bus.  We sat in left northbound lane of Goddard for approx. 2 min without our hazard lights on.  The vehicle would not start.  I then pressed the defroster again and the engine fired up.    We drove back to the facility and demanded a new vehicle.  While we waited for a new vehicle to be prepared, I demonstrated to the manager what had happened.  Again, after depressing the rear defroster button, the engine shut off and would not restart.   Again, after turning off the defroster button, the engine started back up.   This engine condition was replicated multiple times.     I warned the Avis manager not to rent this vehicle as it was a death trap.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11495231,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/23/2022","dateComplaintFiled":"11/28/2022","vin":"5TDFZRBHXMS","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"Upon starting my 2021 Highlander Platinum with 10,700 miles on it several warning lights repeatedly came across my display including reduced engine power, brake system malfunction, pre collision system malfunction. See your dealer. No codes showed up on their scan but every time they cleared the screen the messages came back. They decided it was a bad knock sensor. Then I received a call that a critter had chewed wires and they might find further damage. I was surprised because I\u2019ve been in my house for 45 years and I\u2019ve never had a critter in my garage. The service manager said \u201cToyotas attract critters because of the covering they use on the wires.\u201d I said, \u201cSoy?\u201d And he said, \u201cYes\u201d.  So, isn\u2019t this a manufacturing defect?  How many times a year is this going to happen? I\u2019ve owned Toyotas for 27 years. I\u2019ve never had a problem until this car. I\u2019m also having problems with the navigation system, 2 visits to the dealership and 45 minutes on the phone with the Toyota Engagement Center.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11492871,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2022","dateComplaintFiled":"11/09/2022","vin":"5TDGBRCHXMS","components":"SERVICE BRAKES","summary":"I have noticed that if I hit a bump in the road while braking, the brakes release momentarily and I have to press harder to continue braking.  I have confirmed that this happens consistently, and is more likely to happen when I am braking slowly (i.e. I'm not pushing very hard on the brake pedal, just slowing the car gradually). This indicates that it's the regenerative brakes that are disengaging when I hit a bump or pothole.  It has happened 20+ times and continues to happen consistently under these circumstances.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11489082,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"09/17/2022","dateComplaintFiled":"10/13/2022","vin":"5TDGZRBHXMS","components":"VISIBILITY","summary":"The contact owned a 2021 Toyota Highlander. The contact stated while driving approximately 50 MPH with a passenger in the rear passenger seat, she heard an abnormal popping sound and the sunroof exploded from the inside-out without warning or impact. The shattered pieces of glass were propelled outside the vehicle.  The occupant in the rear passenger seat sustained a cut on the finger but did not seek medical assistance. The vehicle was taken to the local dealer where it was diagnosed that the sunroof glass panel needed to be replaced and it was confirmed that the failure was not due to an impact to the sunroof. The vehicle was repaired.  The manufacturer was not notified of the failure. The contact stated that she was concerned about a potential reoccurrence of the failure. As a result, she traded the vehicle. The failure mileage was approximately 7,500.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11488021,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2022","dateComplaintFiled":"10/05/2022","vin":"5TDLZRAH6MS","components":"VISIBILITY/WIPER","summary":"Driver side mirror vibrates and gets worse on the interstate and windy days. It does not give clear, steady view. Night time all you see is shaking headlights. It\u2019s highly distracting and discomforting to eyes and causes headaches. Taken it to dealership plenty of times. It was replaced one time and still same issue. Dealership contacted Toyota about the issue and still no solution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11483587,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2022","dateComplaintFiled":"09/08/2022","vin":"5TDGZRBH2MS","components":"SEAT BELTS","summary":"Rear passenger seatbelt has torn in multiple places. I believe something inside may be cutting it when it retracts. The buckle is now stuck in a tear and the seatbelt will not fully retract. Toyota refuses to fix it under warranty because it\u2019s \u201cnot usual wear and tear\u201d and there\u2019s no recall. I believe this is a significant safety risk.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11480255,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/03/2022","dateComplaintFiled":"08/19/2022","vin":"5TDEBRCH4MS","components":"SERVICE BRAKES,ENGINE","summary":"We have owned our 2021 hybrid awd platinum highlander for 8 months and within the past two months (around 16k miles) it has started to do an acceleration upon applying the brake. The car does catch itself and then after hitting the brake harder it does stop. This has happen on 7 different occasions, flat roads, hills, parking spots now. It has happened while my husband drives it and myself. It was brought it for computer recalls around the same time that this issue started. After the recalls were fixed I brought it back in and left it with the dealer for a few days. They cannot replicate it and therefor won\u2019t do anything. They tried to tell me that I can\u2019t drive with two feet\u2026. Which I don\u2019t. I\u2019ve seen other reports where Toyota claims it\u2019s inexperienced regenerative braking driving. We have owned a 2011 Prius that we had for 6 years and it never did it once. We also had a 2021 Audi e-from which fully relies on regenerative braking. We are not novice when it comes to hybrid driving systems. It has come to the point where I\u2019d like to sell the car and get something else rather than worry about a car crash with my babies in the car. I also owned a 2019 awd regular gas highlander that never had any braking issues. So I don\u2019t know what the solution is, but this is a very expensive car to be having these kinds of issues.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11477792,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"08/05/2022","vin":"5TDFARAH2MS","components":"SERVICE BRAKES","summary":"I bought this car in March 2021 to haul my 1st grandchild around. I noticed early on their was something weird happening when I braked, but it occurred randomly, so I thought maybe it's a hybrid thing (or even my imagination). I was the sole driver of the car 99.9% of the time. It gradually got worse over the first 12 months. My husband would occasional drive us to town, but never experienced it, until he did. Scared and concerned for my safety, he didn't want me to drive it anymore. The brakes literally fail when you least expect it causing you to turn too fast, it catapults you forward and you have no control of the vehicle for several seconds. We have had numerous near accidents. I took it to the dealership and they said they fixed the problem with a computer update. I picked it up on a Friday around closing time and got halfway home when I decided I needed Starbucks. Turning into the drive thru I nearly rear-ended a DPS car! GAVE ME A HEART ATTACK! I called the dealership that Monday morning and they said it fixed, but I could bring it back in. Took it back and they basically handed the keys to me and said there's nothing wrong. I told them it's dangerous and when my luck runs out and I have an accident, then what?? Who will be responsible?! No one is allowed to drive my car. My mom, my sister, not even my 21 year old who could drive a NASCAR. It is extremely dangerous and will eventually get someone hurt or dead. I told them I refuse to pick the car up until they figure this out. Gullo Toyota in Conroe, where I bought the car, said my keys are ready when I am. I am contacting a lawyer and filing a complaint here.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11477828,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/30/2022","dateComplaintFiled":"08/05/2022","vin":"5TDHBRCH5MS","components":"STRUCTURE","summary":"The front bumper, with the lower bumper cover, detached from the car while driving in the highway.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11476330,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2022","dateComplaintFiled":"07/28/2022","vin":"5tdhzrbh2ms","components":"EXTERIOR LIGHTING","summary":"The headlights on the Toyota Highlander XLE AWD (2021) are set too high.  They are constantly bothering vehicles in front of me, they believe I have the high lights and upcoming traffic are constantly putting on their highlights because they are annoyed.  My Toyota dealership has not received any complaints but they are legit.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11475898,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2022","dateComplaintFiled":"07/26/2022","vin":"5TDZZRAH2MS","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On July 19, the car was parked and refused to start. Tried Jump start and the gas was at more than half a tank. The car would operate for 30 seconds, stutter and then stop. On July 20, took the car to ED MARTIN TOYOTA in Noblesville, IN. They could not diagnose the issue. Replaced Fuel Pump system. Evaluated all electrical and no issues observed. Escalated to TOYOTA Regional Engineering to teoubleshoot. The car is still in the shop with no root-cause. If the car was in motion and this issue would have occured, could have resulted in a serious accident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11474288,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2022","dateComplaintFiled":"07/16/2022","vin":"5TDCZRBH2MS","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Several minutes after leaving my vehicle once I parked and shut the engine routinely, it rolls back a hundred feet and crashes into another vehicle. When I come back I became aware of this as I noticed the back of the driver side of my vehicle is lodged into the side of another vehicle. This caused damage to both vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11470543,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/20/2022","dateComplaintFiled":"06/22/2022","vin":"5TDGZRBH4MS","components":"ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"Vehicle was driving at highway speed, transitioning to off ramp. Warning lights came on stating Braking Power low.  Brakes proceeded to fail.  Stepping on brakes did nothing but initiate a stuttering response. Vehicle would not slow down.  Rolled into dealership that was luckily .5 miles away.  It was diagnosed to be a wheel speed sensor.  A sensor failing should not cause a vehicle to be unable to brake.  Shocked and traumatized over the incident.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11469578,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/14/2022","dateComplaintFiled":"06/16/2022","vin":"5TDFARAH6MS","components":"SERVICE BRAKES","summary":"When braking approaching a stop light or braking while having curved into a designated turn lane the car lurches forward even though the brake peddle is properly engaged.  This causes one to react by pressing harder on the brake pedal and the brakes thankfully stop the surge .   I could describe it as an acceleration during the middle of braking.  This could easily cause me to hit the car in front of me, a pedestrian or fail to stop at the stop sign or stop light.  This is very dangerous.   The dealership has been unable to reproduce the problem.  It has occurred 3 times in 10 weeks (as I just purchased the vehicle).  There were no warning lamps or messages prior to all three incidents.  I input the most recent date that it occurred even though the dealership was unable to see the third incident on their computer readout.  They did find the prior 2 incidents IN ADDITION to one in 2020 prior to my owning the vehicle. I have noticed on an internet forum others have experienced the same issue.  One case has this number associated with NHTSA 220314000811.    PLEASE help!!!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11469290,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2021","dateComplaintFiled":"06/15/2022","vin":"5TDFZRAH8MS","components":"FORWARD COLLISION AVOIDANCE","summary":"Forward Collision Warning and Automatic Emergency Braking isn't functioning as stated in the Toyota Highlander 2021 Owner's Manual.  Dealer stated that software tests were conducted and the vehicle's radar and optical sensors are performing in accordance with the test results.  However, there is only intermittent warning lights and alarms that are functioning.  The dashboard audio and visual alarms only function in rare encounters on approaching a vehicle.  The service manager rode with me and when I was approaching a vehicle where an alarm should have sounded or illuminated inside the vehicle, that did not occur.  However, the software tests showed that the vehicle was approaching on a collision event that was recorded on the system, but failed to alert the driver.  After additional testing, the service manager stated that the vehicle reads stop lights from the vehicle ahead to execute the safety functions of the forward collision warning and automatic emergency braking safety feature.  The Owner's Manual doesn't make that claim.  In addition, another service manager stated that the system uses artificial intelligence to learn the driver' habits and the system adapts to the driver.  The Owner's manual doesn't state that claim either. Lastly, the invoice stated that the owner should read pages 257 and 260 of the Owner's Manual to understand how the system operates.  This describes the Dynamic Radar Cruise Control functions and not the Forward Collision Warning or Automatic Braking functions.  This information is found on pages 235-238.  They missed the problem.  My suggestion was that their test only looked at a single variable that may have covered the external sensor operation and didn't test the dashboard internal warning system of the audio/visual alerts inside the vehicle.   My recommendation was to seek assistance from the supplier that manufactured this system and seek guidance from their engineering staff.  I complained to the Toyota Corporate Customer Servi","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11468299,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2022","dateComplaintFiled":"06/08/2022","vin":"5TDDBRCH9MS","components":"ENGINE","summary":"When bringing my 2021 Toyota Highlander Hybrid AWD with ~18,000 miles on the odometer to the Toyota dealership for a flat tire and recall, they performed a routine  multi point inspection.  They found the inverter radiator was punctured and was leaking coolant.  They said to fix it would be $1,640.   The service representative text me \u201cthe technician also noticed that the inverter radiator is leaking coolant, which is a very important and vital part of the hybrid system. It looks to be that a rock from the road was the source of the damage, which since moving down here [AZ] I\u2019ve seen happen quite often\u2026.I would strongly advise against driving the vehicle that far (~200 mi) for fear of it overheating and causing more damage. The technician said will end up happening is\u2026the vehicle will overheat and shut down to save the inverter from further damage. This is a very, very important part of the hybrid system. \u201c  When I asked the technician how a rock could cause the puncture and cause the coolant to leak without my knowledge, she said \u201cit sits right behind the front grill and it\u2019s pretty easy to get hit by a rock when you\u2019re driving.\u201d  I told her that sounds like a design flaw and asked if there\u2019s a part that can protect this from occurring again.  She didn\u2019t know of any Toyota parts to reduce this reoccurrence, but suggested I could look online to buy an aftermarket part.    What\u2019s alarming are the photos of the damage and the coolant spraying out from the leak all over the inverter radiator, how much coolant was lost due to this damage, and that I never had a warning light or notification.  The car was driving fine and had no warning lights until I got a flat tire the day before the Toyota dealer found the inverter puncture.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11467264,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2022","dateComplaintFiled":"06/03/2022","vin":"5TDHARAH0MS","components":"SERVICE BRAKES","summary":"When slowing down, It doesn\u2019t happen all the time, but  it\u2019s as if the brakes disengage and the car feels like it is accelerating .  After a second or two it will engage after I applied a lot harder because I\u2019m freaking out because it feels like I have complete brake failure. I took the vehicle to Toyota and they told me it is normal to experience this because the breaking system is switching between the electric motors and the break calipers. I have been driving for over 40 years and there is NOTHING normal about this! I have gone into intersections at stop signs and almost rear ended vehicles in front of me as a result of this. Just because Toyota has a problem that they acknowledge, but claim that it isn't a problem, doesn't make it right and it is downright dangerous. This issue has been present since purchasing the vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11466817,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2022","dateComplaintFiled":"05/31/2022","vin":"5TDHBRCHXMS","components":"LANE DEPARTURE,BACK OVER PREVENTION","summary":"The rear cross traffic avoidance does not detect a person on a bicycle or motorcycle. The safety sense 2.5 + was advertised and demoed to detect even a pedestrian walking behind the vehicle. The system on my vehicle does not work as advertised and after taking my vehicle to the Dealer was informed by the service manager that the system is \"intermittent at best\". This is not what Toyota advertises. Dealerships apparently have no signal strength detection equipment to verify proper operation of this system. I have reviewed multiple videos of this system in operation and there were no indications of intermittent failures. I have contacted Toyota Customer support and am being ignored.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11466535,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2022","dateComplaintFiled":"05/28/2022","vin":"5TDHBRCH0MS","components":"UNKNOWN OR OTHER","summary":"I have a 2021 Toyota Highlander XLE with a panoramic sunroof. on 5/11/2022 I was driving on the road when I heard an extremely loud explosion. I looked around and didn't see any damage, then I pulled off the road to discover that the sunroof had exploded. I called the dealership and they referred me to Safelite. Safelite took my information and called me back 2 days later to inform me that they don't stock the part I have to go to the dealer. I booked an appointment with the dealer (Sheehy), I took the vehicle in, they inspected, and I was told by Sheehy that \"they've never heard of such a thing\" and they were going to call the manufacturer to see if they will approve my repair under warranty. They called me back about a week later to say my claim for repair costs was denied due to, in their words \"outside influences\". There were no rocks, debris, etc. found that could have contributed to the moonroof shattering. Fortunately, I had the shades pulled otherwise I would have been covered in broken glass. There was no damage to the shade to indicate an object fell on it. After a quick google search, I saw that other SUV owners had experienced this same phenomenon and were told the same thing- outside influences caused this. Toyota should inform consumers about this issue and fix it no questions asked when this happens rather than try to brush it under the carpet especially when the vehicle is still under warranty.  This presents a road safety issue as flying glass could get injure other people.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11466327,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2022","dateComplaintFiled":"05/27/2022","vin":"5TDGARAH7MS","components":"UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE","summary":"On May 24th I was driving back to work form my lunch break, had to make an additional stop before going back and in the moment I was to make a right suddenly the car would not stop or turn, no light were on at the moment, now the car is a total loss and I went trough the scariest time of my life after running into mangroves","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11465474,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2021","dateComplaintFiled":"05/20/2022","vin":"5TDEBRCH9MS","components":"SERVICE BRAKES","summary":"The Highlander Hybrid is dangerous and someone will get hurt. The brakes will occasionally, at lower speeds and under a variety of circumstances, stop working for a second or two. It actually gives the feeling that the car is accelerating or surging forward. My dealer was able to replicate the problem but said they hadn't heard of a fix yet. They had heard of this issue from several customers. Toyota maintains it is normal operation and is simply the hybrid switching from regenerative braking to mechanical braking. It is completely unpredictable. Sometimes it will go a week without happening. Sometimes it will happen several times in 1 day. My wife and I do not feel safe in this car. Very frustrating that Toyota doesn't seem to take this seriously. It's simply a matter of time before we rear end someone, or hit something else.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11465220,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2022","dateComplaintFiled":"05/18/2022","vin":"5TDFZRBH5MS","components":"UNKNOWN OR OTHER,ENGINE","summary":"This is in regards to a 2021 Toyota Platinum AWD with 8500 miles.  While cruising at about 40 miles/hour, the car suddenly lost power, and an alpha numeric code popped on the digital display that said \u201cChip malfunction\u201d and something else I don\u2019t recall.  It also said to see your dealer immediately.  On the dash, the check engine light came on with a message that said \u201creduced engine power\u201d.  This message alternated with another alpha numeric code.  I did not write down the actual codes because I thought the car would record them.  I was able to roll onto a side street and turn off the car.  After 5 min, I restarted the car and took it to the dealer later that day.  They not only could not find a code in the record, the entire trip was not recorded, even though it\u2019s on my Toyota app. First, they tried to say it couldn\u2019t have happened because it was not recorded.   Then, they  said the recall regarding a power issue was the culprit, but also admitted the \u201cfix\u201d had nothing to do with, and would not affect, the engine.  After insisting more be done to iD the problem and fix it, they agreed to keep the car and run a diagnostic.  It turned up nothing except \u201cmaybe bad gas\u201d.  Really?  We only use premium from reputable sources.  I do not feel safe on the car and most certainly do not feel safe putting my child in it.  I cannot believe they cannot find the problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11461990,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2022","dateComplaintFiled":"04/25/2022","vin":"5TDXBRCH9MS","components":"Other/I am not sure","summary":"Broken latch. The car seat would not unlatch properly. Several occasions it takes more than one person to unlatch. If there was an emergency, I would not be able to get this seat out in a timely manner. The latch broke off and my daughter is only 11 weeks old. Not sure when the latch broke.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Child Seat","productYear":"9999","productMake":"BABY TREND","productModel":"CONTOUR TRAVEL SYSTEM","manufacturer":"Baby Trend, Inc."}]},{"odiNumber":11458016,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2022","dateComplaintFiled":"03/23/2022","vin":"5TDHZRBH2MS","components":"EXTERIOR LIGHTING","summary":"Head lights are situated too high and are distracting upcoming vehicles, which may distort upcoming traffic.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11454480,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2022","dateComplaintFiled":"02/28/2022","vin":"5tdbbrch7ms","components":"FUEL/PROPULSION SYSTEM","summary":"Impossible to completely fill the gas tank on the Highlander Hybrid. 17+ gallon tank, yet car will accept at most 12-13 gallons of fuel. Fuel gauge reads between 3/4 and 7/8 full after each fill-up. This issue has persisted since the vehicle was new. Multiple requests to the dealer to fix this problem are largely ignored with them telling me that they aren't aware of any issues, research suggests that many other owners are experiencing the same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11454109,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2020","dateComplaintFiled":"02/25/2022","vin":"5TDHZRBH9MS","components":"FUEL/PROPULSION SYSTEM","summary":"SINCE I HAVE OWNED THE 2021 HIGHLANDER, THE LOW FUEL WARNING LIGHT DOES NOT COME ON UNTIL NEARLY EMPTY. THIS HAS BEEN AN ISSUE SINCE DAY ONE. MY LAST TOYOTA THE LOW FUEL LIGHT TYPICALLY ILLUMINATED ON THE DASH AROUND 35 MILES DTE. I WAS RELIEVED TO SEE TOYOTA ISSUED A SPECIAL SERVICE CAMPAIGN (21TC05) ACKNOWLEDGING THE ISSUE... BUT IT DID NOTHING TO FIX THE PROBLEM!! I HAD THE REPROGAM SERVICE PERFORMED AND STILL, THE LIGHT AND DTE DID NOT IMPROVE OR CHANGE. THE LOW FUEL LIGHT DOES NOT COME ON UNTIL ABOUT 10 MILES DTE. AND I ONLY GET 16 MPG, SO THIS IS VERY LITTLE WARNING ESPECIALLY IF TRAVELING OR GAS STATIONS ARE NOT AVAILABLE IN A REASONABLE DISTANCE. BACK TO THE DRAWING BOARD TOYOTA!","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11451887,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2022","dateComplaintFiled":"02/14/2022","vin":"5TDBZRBH3MS","components":"ENGINE","summary":"The vehicle's automatic stop-start feature malfunctioned and shut the engine off while I was driving with my 3 children in the car. Our safety was at risk because the car shut off in the middle of the road and we had to wait for an hour for the tow truck to come and give us a jump. There was no prior warning before the car shut off. Afterwards the message \"High Power Consumption Partial Limit on AC/Heater Operation\" came on  I was very nervous for my kids and I safety.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11451109,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/23/2022","dateComplaintFiled":"02/09/2022","vin":"5TDLZRBH7MS","components":"UNKNOWN OR OTHER","summary":"I was driving with my daughter on the highway where all of a sudden I could here a loud noise on the top of my car. I opened the sunroof to see what's wrong only to see a Crack in the sunroof. Nothing hit the roof but it was cracked up. As I was driving it began to break up. If I had the shade opened I would have been hit with the glasses and I had my three year old in the car as well. Absolutely nothing hit the vehicle but it broke on its own.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11450255,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/28/2022","dateComplaintFiled":"02/03/2022","vin":"5TDBZRBH1MS","components":"SEAT BELTS","summary":"We had to cut a seatbelt because it was cutting into a child\u2019s stomach. The child was screaming and complaining and it left a scar on his stomach. If we would have taken into the dealer which was 20 min away it would have done more damage to the child. We tried using the steps in the book to release it, didn\u2019t work. As an emergency we had to cut the seat belt to release it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11450021,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/30/2021","dateComplaintFiled":"02/02/2022","vin":"5TDGBRCH6MS","components":"FUEL/PROPULSION SYSTEM","summary":"My  concern has to do with an inability to completely fill the gas tank in my 2021Toyota Highlander Hybrid XLE (AWD), and the gas tank capacity has worsened over time.  I purchased the vehicle new from a Toyota dealer in Maryland in April 2021.  Initially, I could fill the gas tank to almost full per the gas gauge.  Over time, the amount of gas the tank can hold has decreased.  As of early 2022, I can only fill the tank to just above  3/4 full per the gas gauge.  Please note that when filling the tank at a gas station, I always stop filling when the gas pump shutoff switch activates (1st click) - I never \"top off\" the tank.   It is certainly annoying to not get anywhere close to advertised range of the vehicle (the vehicle display shows a range just over 400 miles/tank versus an expected 600+ miles).   However, my main concern is safety-related - I don\u2019t trust my fuel gauge and fuel monitoring system, and as a result I fill the tank whenever I approach 1/2 full per the gas gauge.  This is so I don't inadvertently run out of fuel.    In Sept 2021, I took my vehicle to the Toyota dealer where I purchased it to report this fuel tank issue.  The dealer's service department  \"verified [customer's] concern that the fuel pup clicks off before gas tank was full.\"  The dealer also \"created a TAS Case #xxx and with the information give  was informed there is an active investigation by Toyota on this concern and there is no repair available at this time.\"  Since then, the dealer has not reported anything new from Toyota USA (they said \"we'll hear about any fix the day before you do..\").  I called Toyota USA last Fall and also got no indication on an impeding fix.  Bottom line - Toyota USA has been silent on the matter, although there is certainly lots of online chatter from other owners and mention of a lawsuit against Toyota.  I am wondering if this issue is similar to what was noted (and finally fixed?) for Toyota's late model RAV4 hybrid vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11448773,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"01/11/2022","dateComplaintFiled":"01/25/2022","vin":"5TDGZRBH4MS","components":"SEATS","summary":"I was vacuuming the second row carpet in my vehicle.  I was leaning into my vehicle and pulled the second row seat release to move the seat back.  The back of the seat flipped forward hitting me in the right side of my head so hard it resulted in a pinched nerve at C5-C6.  It was a substantial blow. I had to stop what I was doing and sit down.  I would be very concerned at that amount of force hitting a child.  Has Toyota measured the force and done a risk analysis to the vehicle occupant?","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11448081,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2021","dateComplaintFiled":"01/19/2022","vin":"5TDEBRCH9MS","components":"FUEL/PROPULSION SYSTEM","summary":"CAN NOT FILL IN A FULL TANK OF GAS. AT MOST THE CAR TAKES 13 GALLONS, WHERE AS THE TANK CAPACITY IS 17, WHICH IS 4 GALLONS SHORTER AND GIVES 140 MILES SHORTER RANGE (CALC ACCORDING TO EPA RATING). 140 MILES IS A HUGE DIFFERENCE. EVEN IF YOU FILL MORE THAN 13 GALLONS, THE RANGE STAYS AT 423 MILES AND DOESN`T INCREASE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11446810,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2022","dateComplaintFiled":"01/09/2022","vin":"5TDFZRBH5MS","components":"UNKNOWN OR OTHER","summary":"My sunroof exploded.  I reported it to Toyota USA and dropped my car off at the local Toyota dealership.  We had to shut the sun shade to keep glass from falling in on us.  The SUV is still in the shop and we have not heard back from them yet.  I did not call the police or insurance yet.  There was no warning.  Nothing hit it.  It just exploded.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11444627,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2021","dateComplaintFiled":"12/21/2021","vin":"5tdjzrbh7ms","components":"FORWARD COLLISION AVOIDANCE","summary":"The Forward Collision did not activate cause the vehicle to meet into a accident. the car didn't give a Warning, or try to stop itself. took it to the dealer and was told that the system was working properly. but I tested the system in the parking lot, with a cardboard box and the system still didn't activate.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11442920,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2021","dateComplaintFiled":"12/06/2021","vin":"5TDBZRBH2MS","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"Recently purchased this Highlander on August 2021. On 11/29/21 at around 8:00 AM, the Check Engine light illuminated resting stop at a red light. Engine still running. Took the vehicle to the dealership at 9:45AM. Vehicle was found to have had misfires as a result of bad gasoline. I have been pumping at the same gas station ever since I bought the vehicle. If it was the bad gas, this issue should have happened sooner. Now, the dealership is telling me to pay for the diagnostic fee which they claimed it was my fault. The vehicle is under warranty.  Another non-power/fuel issue that came with the vehicle was a loud wind noise when reaching 40 MPH. The noise is very annoying, like someone whistling into your ear. The dealership is ordering a part to fix this issue. The vehicle is still at the dealership.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11442435,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2021","dateComplaintFiled":"12/02/2021","vin":"5tdlzrbh0ms","components":"LANE DEPARTURE","summary":"The contact owns a 2021 Toyota Highlander. The contact stated while driving 60 MPH, the vehicle inadvertently attempted to navigate the steering and lane direction to the opposite direction of where the contact was attempting to steer the vehicle. This caused the contact to manually steer the vehicle into the center lane. There were no warning lights illuminated. The contact took the vehicle to a local dealer who inspected the vehicle but could not diagnose the cause of failure. The dealer informed the contact that the vehicle lane sensor and steering assist sensor were performing as intended. The contact was concerned that the sensor should be adjusted so that the sensor would not have to adjust so easily while the contact was driving. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11441873,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2021","dateComplaintFiled":"11/28/2021","vin":"5TDEBRCH5MS","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"Advertisement say make 35 mpg Is lie Car make 16 to 24 mpg ave not more than that  I decide buy this car for save gas, and spend more that any v6,  Toyota still a lot money and fake advertisement, and also the dealer charge $3,000 more of the price because they say there are not cars,  I paid $ 55,000 + taxes super expensive car for lie at the costumers. I went to service to the dealer and they said, that it is not they problem, the car is like that,  I hope you can help to return or change the car","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11441746,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/22/2021","dateComplaintFiled":"11/26/2021","vin":"5tdhbrch9ms","components":"VISIBILITY","summary":"The contact owns a 2021 Toyota Highlander. The contact stated that while his wife was driving at 65 MPH, she heard a loud abnormally horrific sound coming from the roof of the vehicle. The contact's wife immediately pulled over and upon inspection, she discovered that the sunroof had shattered without incident. The contact's wife drove the vehicle to the dealer and the vehicle was left in their possession. Days later, the dealer informed the contact that it appeared to be previous damage to the sunroof had caused the failure and that the damage would not be covered under warranty. The manufacturer was not notified of the failure. The vehicle has been repaired. The failure mileage was approximately 19,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11441473,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2021","dateComplaintFiled":"11/23/2021","vin":"5TDGZRBH1MS","components":"UNKNOWN OR OTHER","summary":"Driver side mirror shakes when going greater than 25 mph. This does not happen on passender side, makes it more difficult to see object in mirror and more dangerous changing lanes on highways. First noticed after a few months of minimal driving.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11441497,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2021","dateComplaintFiled":"11/23/2021","vin":"5TDLZRBH4MS","components":"SERVICE BRAKES","summary":"At only 12,000 miles there is significant vibrating and shuddering when applying brakes. I was told after an inspection that it is the rotors.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11440891,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/17/2021","dateComplaintFiled":"11/18/2021","vin":"5TDDBRCH6MS","components":"SERVICE BRAKES,FUEL/PROPULSION SYSTEM","summary":"Regarding brakes:  There is an inconsistent involuntary brake pressure release occurring when slowing down via braking where the brakes let loose for about a second before applying again.  This occurs with no change in pressure applied to the brake pedal.  This is a dangerous situation, especially if in emergency braking situation.  This has occurred multiple times over the 16k miles that it's been driven, but more recently.  There is no consistency on the speeds it occurs at either.    Regarding fuel:  We are unable to fill fuel tank completely due to poor venting in gas tank, which could lead to spilled gas similar to overfill, causing a hazard.  This vehicle has a 17.1 gallon fuel tank but we are only able to get 12-13 gallons upon fill-up at empty.    Both of these issues have been reported to our local Toyota dealership, with no resolution.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11440523,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/11/2021","dateComplaintFiled":"11/15/2021","vin":"5TDEBRCH1MS","components":"TIRES","summary":"235/55R20 Michelin CrossClimate 2  UTQG ratings missing on outside of tires, for 2 out of the 4 tires.  Note: the previous CrossClimate has had a recall for the same issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"MICHELIN","productModel":"CROSSCLIMATE 2","size":"235/55R20","manufacturer":"MICHELIN NORTH AMERICA"}]},{"odiNumber":11439378,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2021","dateComplaintFiled":"11/04/2021","vin":"5TDGZRBH6MS","components":"POWER TRAIN","summary":"The contact owns a 2021 Toyota Highlander. The contact stated his wife pulled into a parking spot and turned off the engine while the vehicle was in reverse. The vehicle then switched gears to neutral on its own, started reversing, and slightly crashed into the rear of another vehicle. The warning message \"Put Transmission Into park Illuminated\".  The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 2000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11434865,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/29/2021","dateComplaintFiled":"09/29/2021","vin":"5TDYARAH0MS","components":"VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM","summary":"I have a 2021 FWD Highlander Hybrid, running in ECO mode with just over 5K miles. I just had this problem happen this afternoon. Pulling into a parking spot at the grocery store. I was going pretty slow, almost stopped, and then the car engine revs and lurches forward. Thank goodness I had my foot on the brake, otherwise the car would of jumped the curb/parking block.  Also, happened to me previously coming out of our neighborhood on to a busy street. I'm stopping at the stop sign, going pretty slow, and then all of a sudden the car engine revs and lurches forward. Quite frankly I consider this a huge safety concern. If my foot was not already on the brake the car would of moved forward into on coming traffic  The car was just in for its 5K mile service at the Toyota Dealership, and there are no warning lamps or messages displayed when the problem occurs","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11433475,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2021","dateComplaintFiled":"09/18/2021","vin":"5TDEBRCH3MS","components":"FUEL/PROPULSION SYSTEM","summary":"Toyota claims that the 2021 Highlander Hybrid had a fuel tank capacity of 17.1 however I am not able to fill my gas tank to this level. At most I am only getting  about 12-13 gallon. This issue seems very similar to the Rav 4 one. We need a fix asap.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11431694,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2021","dateComplaintFiled":"09/04/2021","vin":"5TDLZRAH5MS","components":"UNKNOWN OR OTHER","summary":"While driving a piece popped off of the passenger door mirror.  It flew off and hit the passenger door causing scuff marks before flying into traffic and causing the car behind me to swerve in traffic to avoid it from hitting their car or driving over it, which could have caused an accident.  I wasn't able to recover the piece due to the incident occurring on the interstate.  I did take the vehicle to the dealership (Serra Toyota - Birmingham, AL) in July and was told by the service technician that they had three other cars to come in with the same issue within the last month.  Also, I was told that the entire mirror would have to be replaced since the manufacturer didn't make the piece alone.  I was told that it would cost me $800 to replace the entire mirror.  I should not be responsible for a faulty piece on the vehicle that was just purchased at the end of April.  The technician told me that he would put in a ticket with the manufacturer, but I have not received a response.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11431601,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2021","dateComplaintFiled":"09/03/2021","vin":"5TDEBRCH2MS","components":"UNKNOWN OR OTHER","summary":"The fixed moonroof appears to have exploded on its own while parked. No alarm was set off and no objects were found inside the vehicle suggesting an impact. There was no debris around the car. There were no storms or the vehicle is not parked near trees or ball fields. Dealer denies any known occurrence and states this must be from an impact and is not covered by warranty.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11431183,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2021","dateComplaintFiled":"08/31/2021","vin":"5TDDZRBH6MS","components":"STEERING,SUSPENSION,UNKNOWN OR OTHER","summary":"I was forced to change lanes quickly from the left lane to the left shoulder of an interstate when a double tandem tractor trailer moved into my lane of traffic.  The interstate was dry and the left shoulder was in excellent condition and  wide enough  to accommodate my vehicle easily.  All  lane assist options were turned off,  the driving mode was set to \u201ceconomy\u201d and the cruise control was turned to \u201coff\u201d.   A few seconds after entering the  left shoulder of the interstate,  I felt the rear end of my vehicle sway from side to side for a few seconds.  After the swaying ended,  I thought there was a  brief loss of  vehicle control  after which the vehicle returned completely to my control.  My vehicle is a Toyota Highlander Limited AWD gas engine SUV with about 2700 miles when this occurred.  I  drove  my vehicle without any emergency steering maneuvers  2700 miles prior to and 500 miles after this incident  without any problems.   I had my Toyota dealer examine the suspension, steering and event recorder of the vehicle and test drive it.  They found the vehicle to be performing within manufacturers specifications and without  any defect in the steering or suspension and found no codes found in the event recorder.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11429680,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2021","dateComplaintFiled":"08/19/2021","vin":"5TDGBRCH9MS","components":"TIRES","summary":"Bridgestone Alenza Sport OEM 235/65R18 tire.  I was driving about 40 MPH.  I noticed increased vibration. Suddenly the left rear tire failed.  The driver behind me said that the tire \"exploded.\"  She had never seen anything like it before.  The outer part of the tire had completely separated from the part attached to the metal wheel.  There was some damage to the wheel well.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA SPORT OEM","size":"235/65R18","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11429228,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2021","dateComplaintFiled":"08/16/2021","vin":"5TDEBRCH1MS","components":"SERVICE BRAKES","summary":"I am noticing a little \"gap\" in the brakes when I am slowing down in traffic and going down hill.  It is as if the brakes let up for just a second the car surges slightly as if I had taken my foot off the brake, the brakes loss the power and I have to press on it harder to stop the car.   It's a bit disconcerting! I've checked with the dealer, they confirmed the brake is fully function no issue.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11428916,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"07/16/2021","dateComplaintFiled":"08/13/2021","vin":"5TDXBRCH0MS","components":"UNKNOWN OR OTHER","summary":"The answer to the above questions is UNKNOWN. I do not clearly remember the moments leading up to the incident. I was parked on the driveway of my daughters house. I was in my Toyota Highlander Hybrid 2021. We were stationary at the top of the driveway after returning because we had forgotten something. My grandsons were in the car but they were not hurt.  The driveway  is on an incline.  \u00a0I am not sure what happened from here.  As I exited the car it started to roll backwards.  I tried to get back in to stop it but got knocked down by the open door and moving car.  I fell. The car rolled over my legs, dragged me down the incline and I was stuck under the front bumper.  The car stopped either because of the ABS when I was as the front of the bumper or because it was on level ground at that point.   My son-in-law tried to put the car in reverse to move it off of me but said they could not get it to start. I was barely stuck and the neighbors just lifted the front bumper a bit and I rolled out. \u00a0 I have some soft tissue damage (full thickness degloving to the bone on my left calf and 4 fractures (1 in each leg and a couple in my pelvis).  I have been to the operating room 4 times, the emergency room three times and spent 19 days in the hospital.     It is the first car I have had with a key fob, no physical emergency break and I have safely parked in on this driveway for 5 months.  It does not make sense that it would be in neutral as I never use that gear but that seems to be what would  have had to have happened for this to occur.   l bought this car for all of the safety features yet this still happened so I am sharing it with you in case there are further safety features that can be developed to prevent such accidents in the future. If it had a real key and real emergency brake I do not  think this would have happened.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11428428,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2021","dateComplaintFiled":"08/09/2021","vin":"5tdhzrah5ms","components":"UNKNOWN OR OTHER","summary":"The car was stopped at a red light and the car shook and slightly vibrated and shut off. No warning signs, no warning lights, just died. I was in the car with my twin 3 year olds, the AC shut off, everything shut off, the temperature outside was over 90 degrees and heavy traffic.  I was very scared for my safety and very confused as to why a brand new car would die.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11428182,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2021","dateComplaintFiled":"08/07/2021","vin":"5tdfzrbh5ms","components":"VISIBILITY/WIPER","summary":"Since purchasing this 2021 Highlander Platinum in July 2021, the glass of the side mirrors are always 'shaky' at speeds above 40mph.  The dealer has replaced the glass, which did not improve the issue.  They then replaced the entire mirror assembly, which still has not fixed the issue.  The mirror is shaky/jittery enough to make it difficult to look into while driving prior to changing lanes.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11427329,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2021","dateComplaintFiled":"08/01/2021","vin":"5tdebrch6ms","components":"FUEL/PROPULSION SYSTEM","summary":"I recently purchased new 2021 Toyota Highlander Hybrid Platinum AWD. The deciding factor was the range of 598 miles per fill-up on the advertised 17.1 gallon tank size. However the reality after many fillips is only about 14 gallons for maximum of 420 miiles range. I\u2019ve gone to different gas stations in area and none of them would allow me to pump any further gas in than about 14 gallons.  When I googled this issue I found that it is a very common issue among all owners of hybrid highlanders yet Toyota customer service won\u2019t acknowledge this known and heavily reported issue.   This is especially annoying when that range is the singular reason I decided to buy this brand/model over other brand/models I was comparing against.  Please investigate this issue and make Toyota fix this issue through factory recall. Reference the 2019 Toyota Rav-4 Hybrid which also has this issue that Toyota has finally acknowledged and beginning to fix.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11424728,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2021","dateComplaintFiled":"07/14/2021","vin":"5TDDZRBHXMS","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"About 15 minutes prior to the incident, the interior shade cover was closed beneath the moonroof.  Mostly sunny day about 85\u00b0 F, about 55mph, the moonroof exploded.  The sound was that of a shotgun, followed by wind noise and tinkling noises of shattered glass just beyond the shade cover.  Upon external examination, 100% of the glass sliding moonroof was shattered, approximately 30% of the glass had departed the vehicle from a forward and central portion of the glass area.  The remaining glass was bowed outward.  The roof aft of the moonroof displayed 1-3 millimeter length flags of clear coat paint where the glass shards had etched the painted surface and the rear spoiler fairing panel over the aft hatch had gouges in the plastic composition along the upper surface of said fairing.  All components on the vehicle were factory installed.  Vehicle had 10,000 miles and was in service just over 5 months.  There were no indications of an impeding problem.    The moonroof was secured with tape and cardboard to prevent shards of glass from departing the vehicle.  The dealership body shop estimates repairs at $4319.    Safety threat:  If shade were open at the time of explosive incident, shards of glass would fall onto driver and passengers, which might create a loss of control from panic (explosion was very loud and disconcerting) glass in facial area (between eyes and sunglasses) or falling into clothing at the neck area and creating a painful bloody situation at highway speeds. Shards of glass departing incident vehicle might reach a following vehicle (motorcyclist) depending upon upward trajectory of glass and forward speed.  Might affect vehicles traveling in opposite direction.  Driver following incident with window down might be exposed to shards of glass slip streaming into that vehicle.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11424646,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2021","dateComplaintFiled":"07/13/2021","vin":"5TDEBRCH1MS","components":"SERVICE BRAKES","summary":"My new 2021 Toyota highlander hybrid having random issues when braking,   I noticed most of the time when the car is going downhill, the car will lose braking for a second and I have to depress the brake harder to slow the vehicle. In that second when it loses the brake the car is actually going forward, which can cause unpredictable stopping distance, it can accident if I follow too close.   There is no warning light show in the dashboard, the problem is not able to reproduce. It can happen randomly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11422010,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2021","dateComplaintFiled":"06/23/2021","vin":"5tdfarah7ms","components":"SERVICE BRAKES","summary":"At random times, when traveling at 10-15 mph and applying the brakes to stop or slow, the brakes will slip for a second or less and then re-in-gauge.  Never experienced this before with 2 other Toyota hybrids I have owned.  Scary feeling.  Have notified Toyota Customer service since I have read others with same model (highlander hybrid platinum) have same problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11421797,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2021","dateComplaintFiled":"06/22/2021","vin":"5TDHARAH2MS","components":"UNKNOWN OR OTHER","summary":"I purchased my Toyota Highlander Hybrid only about 2 months ago.  Since then, I've experienced several incidences of sudden acceleration.  In a few of them, I was approaching a stop sign and began to slow down.  Suddenly, I felt the car accelerate on its own.  In both instances, I slammed on the brakes and the car jerked then stopped.  There was one instance when I was going down hill and I was stepping on the brakes, but the car seemed to accelerate on its own until I stepped on the brakes again.  Fortunately, there were no collisions.  However, this is a serious safety problem.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11420347,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2021","dateComplaintFiled":"06/09/2021","vin":"5TDYZRAH7MS","components":"LANE DEPARTURE","summary":"I consider this a vehicle safety issue. Was on the freeway, center lane of a 3 lane highway. The vehicle to my left began to move into my lane. I had to quickly move to my right, activating my lane departure and steering assist. This caused my vehicle to attempt to move me back into my lane (where the other driver was now trying to occupy!). I was shown how to disable this feature if desired but what I wasn't told by the dealer, is that this feature can no longer be set to default to off. I just finished a lease of a 2018 Toyota Rav4 which also had this feature but once I disabled it, it was disabled unless I re-enabled it. With this new vehicle, when you disable this feature, it's only disabled until you turn off the vehicle. When the vehicle is turned on again, this feature is set back to active. I checked with the dealers service department and they said that this is how this feature will work moving forward, that you can no longer set it to off as the default setting.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11419471,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2021","dateComplaintFiled":"06/03/2021","vin":"5TDFZRBHXMS","components":"STRUCTURE","summary":"Vehicle has had excessive wind noise since new.  This was brought to the dealership's attention at the 5,000 mile service, and again at the 10,000 mile service.  At the 5,000 mile service nothing was checked or done.   At the 10,000 mile service the noise level was measured with a decibel meter and was at 79db at 55mph.   The service tech then drove another 2021 Toyota Highlander that was on the lot and it registered the same decibel level at the same speed.  The service tech said that he heard excessive wind noise, but since it was the same on both cars, there is no defect in our car.   According to the CDC, noise above 70db over a prolonged period of time may start to damage hearing.  The Toyota service manager said that Toyota's acceptable noise limit is 100db, therefore there is no problem, he is not going to attempt to fix the issue.  According to CDC 100db is equivalent to a car horn at 16 feet, and cause hearing loss after 15 minutes.   This is a dangerous noise level for the inside of a vehicle with the windows up and radio off.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11419420,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2021","dateComplaintFiled":"06/02/2021","vin":"5TDYARAH4MS","components":"SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Upon attempting to engage the brakes, it was found that they did not work.  Immediately thereafter, the car began an uncommanded full acceleration.  The insurance company has totaled the car.  Our safety as occupants was obviously at serious risk.  The driver chose to take the car off the road rather than jeopardize the lives of others on the same road.  The car plowed  through boulders and trees, coming to rest upside down wedged between an earthen berm and a tree......suspended about 2 feet above the ground.  There were no warnings prior to the incident.  The car has been inspected by the insurance company, and has been authorized for inspection by the manufacturer.  There were no serious injuries as a result of the accident.  We were VERY lucky!  Uncommanded acceleration without any control is a frightening event any time....but definitely in the vicinity of other vehicles full of families.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11418965,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2021","dateComplaintFiled":"05/29/2021","vin":"5TDBZRBH1MS","components":"ELECTRICAL SYSTEM,AIR BAGS","summary":"I purchased this 2021 Highlander on April 3rd 2021. Power steering Malfunction, SRS Airbag system Malfuction first happened on April 21th 2021 when I started the vehicle. the car was towed to the dealer ship. the dealer simply re-set the system and asked me to unplug the tracker device which was installed by insurance company. Because they suspected the problem was caused by the interference from the device. I unpluged it. However, Power steering Malfunction, SRS Airbag system Malfuction happened again on May 21th 2021 when I started the car. I went to the dealer who then let Toyota involved this time and changed the battery. However, Power steering Malfunction, SRS Airbag system Malfuction happened for the third time on May 28th 2021.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11418891,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2021","dateComplaintFiled":"05/28/2021","vin":"5TDHZRAH3MS","components":"STRUCTURE","summary":"After leaving my hotel in San Diego in the early dense foggy morning. I pulled over to help a kid who looked like he was just hit by a car or something.  I put my 2021 less than 1500 miles at the time Highlander in park. The kid walked up to my rig, I being a single female, cracked down the window, and asked if he was ok. At that point he just opened my driver's door and I started to panic as I thought the door was still locked. I grabbed the door a closed it and tried to lock it but not before he was able to open the back passenger door and get in. I really freaked out. Without thinking I got out of my rig and as he was closing the door I grabbed it and told him no get out.  I have NEVER felt so unsafe in my own vehicle before because even in park while I was still in the car the door's were all locked and no stranger's could just walk up an get in.  This is a serious life threatening situation. I made a video right after but, this doesn't take videos.  Also, there were 3 other witnesses or more and the SDP of CA didn't even come a ask us any information. But, the fire and rescue, and ambulance came for the kid age 16-21, whom I tried to help and was only wearing his underwear. And was bleeding from head to toe.  But, he scared the heck out of me as he 2as also at least 5'9-6'. Big kid I know. But, still a kid.  And I was still in danger because my door's were not locked and I could not access the SOS. The cover would not open, or I was so scared I couldn't get it to open.  Nonetheless, a new system is needed for emergencies just like that. Not all emergencies are about a crash.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11418384,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":2,"numberOfDeaths":0,"dateOfIncident":"05/10/2021","dateComplaintFiled":"05/24/2021","vin":"5TDGZRAH4MS","components":"AIR BAGS","summary":"Traveling south bound on SC11 (in Seneca South Carolina) a vehicle that was traveling east bound, failed to stop and traveled across my path. The front end of my vehicle impacted the drivers side / passenger door area of the other vehicle. The momentum of the crash, caused the other vehicle to spin counter clock wise and impact me again...on the drovers side passenger door. Our 2021 Toyota Highlander was 4 weeks old with 2K miles on it. Weather conditions were excellent. I immediately stepped on the brakes when I realized the other person was not even slowing down. Our anti lock brakes worked good, but none of the air bags deployed. The drivers side passenger door and pillar is being numerous items to be replaced. Not sure if this is correct information... the Body shop employee stated that air bag sensors are located in the pillar and from end / bumper area? I have photos. I have never been in an accident. I'm surprised the air bags did not deploy! I'll be glad to talk to Toyota folks at some point...thought it my civic duty to report to you folks first. Thank you, [XXX]  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11417767,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2021","dateComplaintFiled":"05/19/2021","vin":"5TDBZRBH2MS","components":"ENGINE","summary":"The contact owns a 2021 TOYOTA HIGHLANDER. The contact stated while driving approximately 50 mph, the vehicle stalled without warning. The contact restarted the vehicle and pulled over to the side of the roadway before the vehicle stalled again. The contact was unable to restart the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the local dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 230. The consumer stated that Sansone Toyota falsely stated bad gas was added to the vehicle. Sansone advised consumer to contact insurance company. Geico investigated the claim and agreed a warranty should be issued. The consumer stated that a new engine is needed and had to pay $2799.03.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11416722,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"05/15/2021","vin":"5TDFZRBH5MS","components":"VISIBILITY/WIPER","summary":"THERE IS DEFECT IN THE TOYOTA HIGHLANDER PLATINUMS' DRIVER SIDE MIRROR.  THE MIRROR GLASS WILL VIBRATE LEFT AND RIGHT WHEN DRIVING.   IT DISTORTS THE IMAGE IN THE MIRROR.  WHEN ON HIGHWAY, IT IS VERY NOTICEABLE.  THIS KIND OF VIBRATION SHOULD ONLY OCCUR IF YOU DRIVE OVER THOSE POTHOLES OR RIPPLE ON THE YELLOW DOUBLE SOLID LINES OR SHOULDER OF ROAD.  I HAVE TEST DRIVEN MULTIPLE ONES OF THE SAME TRIM ON THE DEALERSHIP'S  LOT TO TRY TO GET DEALERSHIP TO LOOK INTO REPLACING/FIXING MY MIRROR, BUT THEY ARE SAYING ITS A CHARACTERISTIC OF THE VEHICLE SINCE THE OTHERS ARE DOING IT.  ALSO TEST DROVE A LIMITED TRIM AND THE VIBRATION WAS WORST THAN THE PLATINUM.  I HAVE NOT HAD THIS ISSUE WITH OTHER 4 WHEEL CARS.  TOYOTA WILL NOT ADDRESS THIS ISSUE JUST BASED ON MY COMPLAINT SO I AM PUTTING THIS COMPLAINT SO HOPEFULLY TOYOTA WILL ADDRESS THE ISSUE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11416030,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2021","dateComplaintFiled":"05/10/2021","vin":"5TDDZRBH6MS","components":"ENGINE","summary":"VEHICLE HAS 3400 MILES AND STARTING HAVING LONGER THAN NORMAL CRANKING WHEN STARTING THE VEHICLE.  SHORTLY AFTER THAT OCCURRED THE VEHICLE BEGAN TO STALL WHILE PULLING INTO TRAFFIC.  VEHICLE WAS REPAIRED WHERE THEY INSTALLED SOME FUEL SENSORS.  2 DAYS LATER THE VEHICLE STALLED AGAIN WHILE PULLING INTO TRAFFIC.  BOTH INCIDENTS ALMOST CAUSED AN ACCIDENT.   VEHICLE WAS TOWED A SECOND TIME BACK TO DEALERSHIP.  THEY ARE NOW REPLACING THE FUEL PUMP.    MAYBE THEY NEED TO ADD THIS VEHICLE TO RECALL LIST","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11414525,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2021","dateComplaintFiled":"04/29/2021","vin":"5TDEBRCH1MS","components":"FUEL/PROPULSION SYSTEM","summary":"HIGHLANDER HAS SAME ISSUE AS THE 2019-2020 TOYOTA RAV4 FUEL ISSUE IDENTIFIED BY THE NHTSA: VEHICLE FUEL GAUGES DISPLAYING LESS THAN FULL AND/OR TOTAL FUEL DISPENSED IS LESS THAN EXPECTED, WHEN THE FUEL NOZZLE AUTOMATICALLY CLICKS OFF. NOTED THE 'DISTANCE TO EMPTY' SHOWN ON THE MULTI-INFORMATION DISPLAY IS LESS THAN EXPECTED. WHILE DRIVING, VEHICLE ABRUPTLY COMES CLOSE TO SHUTTING OFF BECAUSE GAUGES ARE INACCURATE. VEHICLE CANNOT BE DRIVEN TO THE FULL CAPACITY OF THE STATED RANGE. GAS TANK IS 17.1 GALLONS BUT VEHICLE CANNOT TAKE MORE THAN 12-13 GALLONS FROM EMPTY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11414311,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2021","dateComplaintFiled":"04/28/2021","vin":"5TDEVRCH5MS","components":"FUEL/PROPULSION SYSTEM","summary":"I REPORTED MY GAS TANK NOT FILLING PAST 12.9 GALLONS OF GASOLINE ON NUMEROUS FILL UPS  ON MY NEW 2021 HIGHLANDER HYBRID PLATINUM TO TOYOTA SERVICE DEPARTMENT. THE HIGHLANDER ON INVOICE SAYS IT'S A 17 GALLON TANK CAPACITY. TOYOTA SERVICE DEPART REFILLED MY EMPTY TANK TO12.6 GALLONS VERIFYING MY COMPLAINT. THE SERVICE ADVISOR INFORMED ME THEY NOTIFIED TOYOTA AND TOYOTA RESPONDED IN SAYING THEY ARE AWARE OF THE ISSUE AND THERE'S NOTHING TODO. THE TOYOTA SERVICE ADVISOR INFORM ME UNTIL THERE IS ENOUGH COMPLAINTS THEN TOYOTA WOULD ISSUE A RECALL","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11413935,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2021","dateComplaintFiled":"04/26/2021","vin":"5TDGZRBH2MS","components":"TIRES","summary":"TL *THE CONTACT OWNS A 2021 TOYOTA HIGHLANDER EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ALENZA, TIRE SIZE: 235/65/R18, DOT NUMBER: 1W2LAMLAI4520. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 60 MPH, THE REAR DRIVER'S SIDE TIRE EXPLODED, WITHOUT WARNING. THE TIRE PRESSURE WARNING SYSTEM DID NOT INDICATE A PROBLEM UNTIL AFTER THE TIRE EXPLODED. THE OUTSIDE SIDEWALL OF THE TIRE HAD SEPARATED. KOONS ANNAPOLIS TOYOTA (1107 WEST ST, ANNAPOLIS, MD 21401) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INFORM THE MANUFACTURER OF THE FAILURE AND GET BACK TO THE CONTACT. THE TIRES WERE REPLACED WITH FOUR NEW TIRES. THE FAILURE MILEAGE WAS 612. THE VIN WAS NOT AVAILABLE.  (NEW HIGHLANDER WAS FOUND AT KOONS ANNAPOLIS TOYOTA AND PURCHASED FROM KOONS WESTMINSTER TOYOTA.) CONTACT HAS NOT HEARD FROM TOYOTA DEALER FOLLOWING MULTIPLE REQUESTS. CONTACT REPLACED ALL BRIDGESTONE TIRES ON THE VEHICLE AT OWN EXPENSE SINCE THEY DID NOT TRUST THE REMAINING THREE BRIDGESTONE TIRES, NOR A REPLACEMENT BRIDGESTONE TIRE THEY MAY (?) HAVE BEEN ABLE TO GET FROM THE TOYOTA DEALER. CONTACT WANTS TO WARN THE APPROPRIATE PEOPLE THAT HIS NEW BRIDGESTONE TIRE ON A NEW TOYOTA HIGHLANDER EXPLODED WITHOUT WARNING AND FOR NO APPARENT REASON.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Tire","productYear":"9999","productMake":"BRIDGESTONE","productModel":"ALENZA A/S 20","size":"275/50/R22","manufacturer":"Bridgestone Americas Tire Operations"}]},{"odiNumber":11408677,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/11/2021","dateComplaintFiled":"04/18/2021","vin":"5TDGZRBH5MS","components":"FUEL/PROPULSION SYSTEM","summary":"I BOUGHT MY 2021 TOYOTA HIGHLANDER XLE AWD FROM TOYOTA OF DALLAS ON 4/11/21. I HAVE HAD NOTHING BUT TROUBLE FROM THE FUEL GUAGE / DISTANCE TO EMPTY SYSTEM. FROM SHOWING FULL WHEN THE TANK IS NOT FULL TO REFUSING TO CHANGE FROM FULL EVEN AFTER DRIVING OVER 100 MILES, I HAVE BECOME VERY DISTURBED BY THIS VEHICLE. I AM UNABLE TO GET TOYOTA AND THE DEALERSHIP TO RESPOND TO ME AFTER SEVERAL ATTEMPTS. MY CAR IS CURRENTLY SITTING IN THE GARAGE SHOWING A FULL TANK AFTER DRIVING 169 MILES AFTER REFUELLING! WHAT IN THE WORLD IS GOING ON? SOMEONE PLEASE KINDLY HELP.  [XXX].  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11407715,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2021","dateComplaintFiled":"04/12/2021","vin":"5TDEBRCH9MS","components":"FUEL/PROPULSION SYSTEM","summary":"CAN NOT FILL IN A FULL TANK OF GAS. AT MOST THE CAR TAKES 13 GALLONS, WHERE AS THE TANK CAPACITY IS 17, WHICH IS 4 GALLONS SHORTER AND GIVES 140 MILES SHORTER RANGE (CALC ACCORDING TO EPA RATING). 140 MILES IS A HUGE DIFFERENCE. EVEN IF YOU FILL MORE THAN 13 GALLONS, THE RANGE STAYS AT 423 MILES AND DOESN`T INCREASE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11407513,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/09/2021","dateComplaintFiled":"04/11/2021","vin":"5TDEBRCH6MS","components":"FUEL/PROPULSION SYSTEM","summary":"TOYOTA MANUAL  SPEC AND WEBSITE ADVERTISE THE TANK CAPACITY IS 17.1 GALLONS. HOWEVER, I CAN ONLY FILL TOP OFF AROUND 12.5-13 GALLONS WHICH MISLEADS TO CUSTOMERS. THE PROBLEM IS THAT I DON'T KNOW WHETHER THE GAUGE IS INCORRECT (SHOWING FULL TOO EARLY) OR THE TANK IS OUT OF SHAPE WHICH I CAN'T FILL TO 17.1 GALLONS. THIS CAN CAUSE UNWANTED SITUATION WHERE PEOPLE THINK THEY CAN GO COUPLE EXTRA HUNDRED MILES BEFORE IT GOES EMPTY OR PEOPLE CONTINUE FORCING TO PUMP MORE GAS AFTER 12.5 GALLONS DUE TO 17.1 GALLONS CAPACITY. THE TOYOTA APP ALSO GIVES THE RANGE AROUND  420 MILES WHICH IS AN ESTIMATE FOR MPG OF TANK CAPACITY AROUND 12 GALLONS. IT IS HARD TO KNOW WHETHER MY CAR GOT ISSUE OR COMPANY FAULTY ADVERTISES THE TANK CAPACITY (LONG RANGE PER FILL) TO ATTRACT CUSTOMERS. I WOULD LOVE TO KNOW WHAT'S GOING ON SO I CAN USE IT PROPERLY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11407136,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2021","dateComplaintFiled":"04/08/2021","vin":"5TDHBRCH2MS","components":"FUEL/PROPULSION SYSTEM","summary":"GAS TANK ONLY HOLDS 12.5 - 13 GALLONS WITH A RANGE OF 425-450 AT MOST WHEREAS TOYOTA CLAIMS IN THEIR ADVERTISING AND SPECS THAT THE TANK HOLD 17.1 GALLONS AND THE CAR HAS A RANGE OF 598 MILES.  I CONFIRMED WITH TOYOTA THAT THIS IS OFF SPECIFICATION AND THEY SAID THE TANK WILL ONLY TAKE 14 GALLONS AND THE RANGE WILL DECIDE ITSELF.  I USE THE CAR FOR LONG TRIPS, BOUGHT IT FOR THE TANK SIZE AND RANGE AND AM CONCERNED I AM GOING TO RUN OUT.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11406776,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2021","dateComplaintFiled":"04/06/2021","vin":"5TDCZRAH3MS","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"WE ARE EXPERIENCING PCS IS NOT WORKING, WE WERE DRIVING ON FREEWAY WHEN CARS STOPPED SUDDENLY AND NOT EVEN DISPLAYING ANY WARNING SIGNAL  OF 'BRAKE' ON THAT MOMENT, WE WERE SO CLOSE TO IMPACT A TRAILER,  SECOND TIME SIMILAR SITUATION THE NEXT DAY AFTER THE FIRST APPT AT SERVICE WHERE THEY STATED THAT PCS WAS WORKING PROPERLY , CARS STOPPED SUDDENLY AND NOT EVEN WITH THE WARNING TIMING SET UP IN TO THE 'EARLY TIME', WARNING US TO USE THE BRAKE. THE EXPLANATION FROM SECOND APPT IT WAS 'IT WORKED WITH CRUISE ON', ON MY PREVIOUS CARS NEVER NEEDED TO TURN ON CRUISE, HAVE A 3TH APPOINTMENT COMING THIS WEEK, BUT ON ELECTRICIAN OPINION IS WORKING FINE WITHOUT HE EVEN KNOWING YOU COULD SET THE WARNING TIMING ON THE MENU BY YOURSELF.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11406311,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2021","dateComplaintFiled":"04/04/2021","vin":"5TDDBRCH8MS","components":"FUEL/PROPULSION SYSTEM","summary":"THIS IS NOT A SAFETY ISSUE PER SE BUT ONE OF FALSE ADVERTISING. TOYOTA ADVERTISES THE RANGE OF MY HYBRID HIGHLANDER AS 600 MILES ON 17.1 GAL TANK AT 35 MPG.  I DO GET 35 MPG (WHICH IS QUITE COMMENDABLE FOR A VEHICLE THIS SIZE) BUT I CANNOT FILL THE FUEL TANK MORE THAN 12-13 GAL EVEN WHEN NEARLY BONE-DRY EMPTY. IN TURN I CANNOT DRIVE ANY FURTHER THAN 450 MILES WITHOUT FILLING UP. SOMETHING IS WRONG WITH EITHER THE DESIGN OF FUEL TANK SUCH THAT NOT ALL THE FUEL CAN BE ACCESSED OR THE DESIGN OF THE FUEL FILLER HOSE SUCH THAT ONE CANNOT FILL THE TANK COMPLETELY.  ANOTHER OPTION IS PERHAPS THE FUEL TANK IS NOT TRULY 17.1 GALLONS AS DOCUMENTED.  TOYOTA SHOULD NOT ADVERTISE A RANGE OF 600 MILES WHEN THIS IS NOT REALISTIC EVEN WHEN ACHIEVING 35 MPG.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11405764,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/31/2021","dateComplaintFiled":"03/31/2021","vin":"5TDEBRCH5MS","components":"FUEL/PROPULSION SYSTEM","summary":"THE 2021 HIGHLANDER HYBRID IS NOT TAKING MORE THAN 10-11GALLONS PER FILL UP AND THE DISTANCE TO EMPTY INDICATOR ONLY STATES APPROX. 420MILES NOT THE 590-615MILES BASED ON THE STATED 34/35 MPG PER TOYOTA ON THE HYBRID MODEL. WE HAVE FILLED THE VEHICLE SEVERAL TIMES AND AT MULTIPLE GAS STATIONS AND EACH TIME THE TANK WILL NOT ACCEPT MORE THAN 10-11GALLONS.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11405453,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2021","dateComplaintFiled":"03/29/2021","vin":"5TDZARAHXMS","components":"FUEL/PROPULSION SYSTEM","summary":"THE 2021 TOYOTA HIGHLANDER HYBRID GAS TANK IS EXACTLY 17.1 US GALLONS IN SIZE BUT EVEN WHEN THE LOW FUEL INDICATOR LIGHT TURN ON AND THE THE FUEL GAUGE IS AT NEAR EMPTY IT WILL ONLY ACCEPT A MAXIMUM OF  12.9 TO 13.8 GALLONS. TOYOTA STATES THAT THE MAXIMUM RANGE ON A FULL TANK OF THE VEHICLE IS 615 MILES BUT WHEN FULL THE MAX-RANGE ALWAYS FALLS BETWEEN 460 TO 490 MILES GIVEN MY MPG OF 34.5 TO 36.5.  THERE IS AN ISSUES WITH THE FUELING SYSTEM THAT DOES NOT ALLOW THE VEHICLE TO BE PROPERLY FUELED OR THE SYSTEM IS DEFECTIVE. OTHER DRIVERS HAVE BEEN HAVING THE SAME ISSUES TRYING TO FILL THEIR GAS TANKS TO THE INDICATED AMOUNT AFTER THE FUEL INDICATOR COME ON AND HAVING LOW RAGE LEFT OF ABOUT 25 MILES. THIS IS AN ISSUES THAT HAPPENS AT VARIOUS GAS STATIONS SO THE ISSUE IS NOT THE PUMP BUT THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11403069,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2021","dateComplaintFiled":"03/15/2021","vin":"5TDHBRCH6MS","components":"FUEL/PROPULSION SYSTEM","summary":"THE VEHICLE EV DOES NOT ENGAGE WHEN IT IS COLD OUTSIDE FOR AT LEAST 10-15 MINUTES OF DRIVING. THIS DRASTICALLY ALTERS THE FUEL ECONOMY.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11395869,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/10/2021","dateComplaintFiled":"02/12/2021","vin":"5TDHBRCH1MS","components":"FUEL/PROPULSION SYSTEM","summary":"THE DTE INDICATOR ON THE VEHICLE IS OPERATING INCORRECTLY. I FILLED THE HIGHLANDER UP WITH 10 MILES DTE AND IT ONLY TOOK 13.2 GALLONS OF FUEL. THE DTE INDICATOR WAS 425 MILES AFTER FILL UP. TOYOTA ADVERTISES 600 MILES PER TANK. MY HIGHLANDER IS 175 MILES OFF OF THE MANUFACTURES ADVERTISED EXPECTATION.  I DON'T KNOW IF I AM OUT OF FUEL AT 0 DTE OR IF I CAN DRIVE ANOTHER 175 MILES BEFORE EMPTY. I AVERAGED 35.6 MPG ON THIS FILL UP BUT EVERY TIME I FILL THE TANK I GET SIMILAR RESULTS.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]},{"odiNumber":11389811,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/25/2021","dateComplaintFiled":"01/25/2021","vin":"5TDEBRCH7MS","components":"FUEL/PROPULSION SYSTEM","summary":"MY 2021 HIGHLANDER HYBRID PLATINUM IS EXPERIENCING A FUEL FILLING ISSUE.  OVER THE FIRST 2,000 MILES, THE VEHICLE WILL NOT TAKE MORE THAN 13.5 GALLONS AT FILL UP ' NO TOPPING OFF.  THE CAR HAS A 17.1 GALLON TANK.  THE CAR HAS GONE AS LOW AS 2 MILES TO EMPTY ACCORDING TO THE CAR ESTIMATE.  AT EACH FILL UP IT TAKES BETWEEN 12.5 AND 13.5 GALLONS.  IT IS NOT CLEAR IF THE TANK IS FILLING UP COMPLETELY AND THERE ARE 4-5 GALLONS LEFT AT 'EMPTY' OR THE TANK IS NOT ABLE TO FILL COMPLETELY.      I PURCHASED THIS CAR FOR IT'S FUEL ECONOMY AND RANGE WHILE TRAVELING WITH MY FAMILY.  IT IS IMPORTANT TO KNOW IF THE TANK IS ACTUALLY EMPTY OR STILL HAS SUBSTANTIAL AMOUNT OF FUEL REMAINING SO MY FAMILY IS NOT STRANDED OUT OF FUEL.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}