{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10045297,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2003","dateComplaintFiled":"11/02/2003","vin":"WVWPA01G4KW","components":"ENGINE AND ENGINE COOLING","summary":"I OWN A 1989 VOLKSWAGEN JETTA, VIN WVW PA01G4KW724572.  I HAD A LEAK OF MY HEATER CORE (PER A NON-VW MECHANIC).  THE NHTSA WEBSITE REPORTS THAT THERE WAS A RECALL OF 1989 JET'S FOR THEIR HEATER CORE.  I CONTACTED WES GREENWAY'S ALEXANDRIA VOLKSWAGEN TO HAVE THE WORK DONE.  I DID SO THROUGH AN ONLINE ARRANGEMENT WITH THE COMPANY, IN WHICH I DESCRIBED THE PROBLEM.  WHEN I ARRIVED AT THE SITE, MR. TONY HUYNH, IN THE SERVICE DEPARTMENT, TOLD ME THAT THERE WAS NO RECALL INVOLVING HEATER CORES FOR 1989 JET'S.  WHEN I TOLD HIM THAT I HAD SEEN THAT THERE WAS ONE, THROUGH A WEBSITE, HE CHECKED MY VIN ON HIS COMPUTER AND TOLD ME THERE WAS NO \"OPEN RECALL\" ON MY SPECIFIC CAR.  I WENT TO MY OFFICE AND FOUND THE NHTSA NOTICE AND CALLED MR. HUYNH, SO THAT I COULD LET HIM KNOW THAT I FOUND THE RECALL ON AN OFFICIAL SITE, NOT SOMETHING UNOFFICIAL AS HE HAD SUGGESTED WHEN I WAS AT THE DEALERSHIP (AT WHICH POINT I COULD NOT RECALL THE WEB SOURCE FOR MY INFORMATION).  HE CONTINUED TO DENY THERE WAS A RECALL.  IN BOTH INSTANCES, HE SUGGESTED THAT I CONTACT VOLKSWAGEN OF AMERICA, AND HE GAVE ME AN 800-NUMBER TO CALL.  (INCIDENTALLY, WHEN I WAS AT THE VW DEALER, MR. HUYNH SAID I SHOULD HAVE CALLED FOR AN APPOINTMENT RATHER THAN USING THE WEBSITE.  I SUGGESTED TO MR. HUYNH THAT THE WEBSITE SHOULD SAY THAT PEOPLE SHOULD CALL IF THEY HAVE ANYTHING OTHER THAN A VERY SIMPLE PROBLEM.  HE SAID THE WEBSITE INSTRUCTED PEOPLE TO CALL IF THEY HAD COMPLEX PROBLEMS.  I WENT BACK TO THE GREENWAY VW WEBSITE AND FOUND NO SUCH INSTRUCTION AND HAVE PRINTED OUT THE RELEVANT WEBPAGES.)  THANKS FOR ANY ASSISTANCE WITH THIS ISSUE.  *LA","products":[{"type":"Vehicle","productYear":"1989","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}