{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10107980,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2004","dateComplaintFiled":"01/26/2005","vin":"","components":"STRUCTURE","summary":"CRACK APPEARED UNDER REAR GLASS. HAD REPORTED TO HAVE RECALL ADDRESSED CONCERNING LIFT-GATE PER RECALL LETTER. TRUCK WAS STILL UNDER WARRANTY AT THAT TIME. I WAS TOLD THAT FORD HAD NOT COME UP WITH THE PART TO FIX THAT LIFT-GATE ISSUE. THIS WAS IN SEPTEMBER.  LETTER FROM FORD SAID TO GO AT THE END OF NOVEMBER; I WENT BUT WAS TOLD TO JUST STOP USING GLASS-LIFT AND TO OPEN THE ENTIRE REAR DOOR. STILL UNDER WARRANTY THEN. DECEMBER COMES, I TRAVEL TO SHREVEPORT FOR CHRISTMAS, GET THERE AND NOTICE THE CRACK UNDER THE LIFT-GLASS NEXT TO EMBLEM. UPON RETURNING HOME, I WENT TO BUDDY JONES FORD (SAME AS OTHER VISITS/PLUS BOUGHT TRUCK THERE). I WAS TOLD THEN THAT THERE WAS NOTHING THEY WOULD DO ABOUT THE CRACK BECAUSE MY WARRANTY HAD EXPIRED. I BELIEVE THAT IF THE RECALL ISSUE HAD BEEN ADDRESS WHEN I WENT THERE ON THE TWO PREVIOUS VISITS, THE NOW CRACKED BODY PART WOULD HAVE BEEN FIXED AS IT NEEDS REMOVING TO PROPERLY FIX THE LIFT-GATE. ON COMPLAINING TO FORD'S CUSTOMER SERVICE ABOUT THE CRACK I WAS TOLD THAT THE $50.00 UP FRONT PAYMENT TO REPAIR THE CRACKED PART WAS GENEROUS. THE $50.00 CO-PAY CAME ABOUT AFTER NUMEROUS EMAILS, PHONE CALLS, AND DEALER VISITS TO COMPLAIN.*AK","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MERCURY","manufacturer":"Ford Motor Company"}]}]}