{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10112355,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/22/2004","dateComplaintFiled":"03/01/2005","vin":"1B4HS28Z7XF","components":"SUSPENSION","summary":"I PURCHASED A 1999 DODGE DURANGO NEW IN SEPTEMBER OF 1998. WHILE THE VEHICLE WAS STILL UNDER WARRANTY, I COMPLAINED THAT THERE WAS A ROUGH GRINDING NOISE IN THE AREA OF THE RIGHT FRONT OF THE VEHICLE. THE VEHICLE NOW HAS 46795 MILES. ON FEBRUARY 9, 2005, THE NOISE WAS VERY LOUD AND WE WERE SCARED TO DRIVE THE VEHICLE. WE TOOK IT TO THE CHRYSLER DEALERSHIP (CARL GREG CHRYSLER-JEEP IN JOHNSON CITY, TN) AND WE WERE TOLD THAT THE BALL JOINTS WERE GOING BAD AND NEEDED TO BE REPLACED. I ALSO WAS TOLD THAT THERE WAS A RECALL ON SOME OF THE DURANGOS. THE SERVICE MANAGER TOLD ME THAT HE COULD REPLACE THE JOINTS BUT HE WOULD HAVE TO USE THE SAME MODEL THAT WAS ON THE VEHICLE BECAUSE THE NEW REDESIGNED JOINTS HAD NOT BEEN RELEASED FROM CHRYSLER. I WAS TO COME BACK WHEN THE NEW JOINTS CAME IN. THE NOISE BECAME VERY BAD AND WE WERE SCARED TO DRIVE THE VEHICLE. I TOOK IT TO THE DODGE DEALER (CARL GREGORY DODGE OF JOHNSON CITY) (THE CHRYSLER-JEEP DEALERSHIP HAD CLOSED) FOR SERVICE. I WAS TOLD THAT THE DRIVER AND PASSENGER SIDE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED AND THAT IT WAS DANGEROUS TO DRIVE THE VEHICLE. I HAD THE JOINTS REPLACED AND IT COST ME $760.40 OUT OF MY POCKET TO REPAIR BOTH SETS OF BALL JOINTS ON A VEHICLE WITH 46795 MILES AND IS DRIVEN BY MY WIFE WHEN THE WEATHER IS BAD. THE VEHICLE IS IN THE GARAGE THE TIME IT IS NOT BEING DRIVEN BY MY WIFE.    I AM NOW TOLD THAT THERE IS NO RECALL ON MY DURANGO AND THERE ARE NO PROBLEMS REPORTED WITH BALL JOINTS ON THE 1999 DURANGOS. I WAS ADVISED BY THE SERVICE DEPARTMENT NOT TO DRIVE THE VEHICLE OUT OF THE GARAGE BECAUSE IT WAS NOT SAFE TO DO SO.    I THINK THAT THIS IS SOMETHING THAT YOU SHOULD KNOW. AN INQUIRY NOW MIGHT SAVE SOMEONE'S LIFE LATER ON.  *JB","products":[{"type":"Vehicle","productYear":"1999","productMake":"DODGE","productModel":"DURANGO","manufacturer":"Chrysler (FCA US, LLC)"}]}]}