{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10121026,"manufacturer":"Chrysler (FCA US, LLC)","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/24/2005","dateComplaintFiled":"05/16/2005","vin":"1J4GW48S04C","components":"STRUCTURE","summary":"I WAS PUSHED OFF THE ROAD DURING A SNOWSTORM BY A SEMI TRACTOR/TRAILER AND HIT A CEMENT BARRIER ON I480 WITH MY 2004 JEEP GRAND CHEROKEE.  UPON ESTIMATING THE DAMAGES, I WAS TOLD THAT I HAD LEFT FRONT RAIL DAMAGE THAT REQUIRES REPLACEMENT.   AFTER 3 WEEKS THE REPAIR FACILITY WAS UNABLE TO LOCATE A REPLACEMENT RAIL FOR MY VEHICLE (THEY WERE TOLD THAT THE PART WAS UNAVAILABLE).  ON 5/11/05 I CALLED DAIMLER-CHRYSLER MYSELF TO FIND OUT WHAT IS GOING ON, AND WHY THERE ARE NO RAILS AVAILABLE FOR A 2004 (ONE MODEL YEAR OLD) VEHICLE.  I WAS TOLD BY THE 1ST PERSON I SPOKE WITH (ERIC) THAT THE REASON A RAIL COULD NOT BE FOUND IS BECAUSE THEY ARE DEFECTIVE WITH WELDING ISSUES AND BEING RECALLED.  I ASKED WHY I WASN'T NOTIFIED BY DAIMLER CHRYSLER AND HE DIDN'T KNOW. HE TOOK DOWN ALL MY INFORMATION AND SAID THAT HE WAS SENDING MY FILE TO THEIR PARTS DEPARTMENT TO DO A WORLD WIDE SEARCH FOR A RAIL AND HE WOULD GET BACK TO ME IN A COUPLE DAYS. BY  LATE AFTERNOON ON 5/13/05 I HAD NOT HEARD BACK FROM DAIMLER CHRYSLER, SO I CALLED BACK.  I TOLD MY STORY TO 3 MORE PEOPLE THAT I WAS TRANSFERRED AROUND TO, AND THE LAST PERSON I SPOKE TO WAS GEOFF, HE WAS RUDE, TRIED TO INTIMIDATE ME, TELLING ME THAT I HAD NO BUSINESS CALLING THERE, I WAS DOING THE LEGWORK FOR MY INSURANCE COMPANY, AND I TOLD HIM THAT I HAD EVERY RIGHT TO CALL AS I AM THE VEHICLE OWNER.  BOTTOM LINE, THEY CAN PRODUCE A RAIL FOR MY VEHICLE AS EARLY AS JUNE 1, 2005, BUT NO GUARANTEE THAT IT WILL BE THAT DATE.  I FEEL THAT I HAVE GOTTEN THE TOTAL RUN AROUND AND HAVE BEEN FORCED TO USE A RENTAL CAR FOR 4 WEEKS NOW, BECAUSE OF DAIMLER CHRYSLER'S FAILURE TO PROVIDE PARTS FOR A 2004 MODEL YEAR VEHICLE WHICH I UNDERSTAND THEY SHOULD HAVE IN STOCK FOR A 10 YEAR PERIOD.(BY FEDERAL LAW).  I AM TOTALLY FRUSTRATED BY THEIR LACK OF ASSISTANCE AND EMPATHY FOR MY SITUATION, AND WANT TO KNOW WHAT RECOURSE I MAY HAVE AGAINST THEM OR THE GOVERNMENT FOR FAILURE TO PRODUCE A PART FOR A CAR THAT IS ONE MODEL YEAR OLD.","products":[{"type":"Vehicle","productYear":"2004","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}