{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10124924,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/10/2005","dateComplaintFiled":"06/10/2005","vin":"1FAFP53U31A","components":"SUSPENSION","summary":"I FIRST NOTICED A GRINDING NOISE COMING FROM THE REAR OF MY 2001 FORD  TAURUS. LOOKING UNDER THE REAR OF THE CAR I NOTICED A GOUGE AROUND THE ENTIRE SIDEWALL OF THE TIRE. AFTER REMOVING THE LEFT REAR TIRE I FOUND THE REAR COIL SPRING WAS BROKEN AND WAS GOUGING THE TIRE.I CALLED THE SERVICE DEPARTMENT AT WHITMOYER FORD IN MT. JOY, PA. TO ASK IF THERE WAS A SAFETY RECALL ON THE REAR SPRINGS OF THIS VEHICLE. HE SAID THERE WAS NOT. I THEN CALLED CUSTOMER SERVICE AT FORD IN MICHIGAN AND REPORTED THE PROBLEM AND REQUESTED  IF THIS DANGEROUS DEFECT COULD BE REPAIRED AT NO COST TO ME AS THE VEHICLE HAD ONLY BEEN DRIVEN 16,227 MILES. I WAS TOLD I WOULD HAVE TO DRIVE THE CAR TO THE DEALERSHIP ABOUT 15 TO 20 MILES TO HAVE THE PROBLEM EVALUATED BEFORE A DECISION COULD BE MADE IF ANY OF THE COST WOULD BE PAID BY FORD. I WAS SUPRISED BY THE LACK OF CONCERN BY FORD CUSTOMER SERVICE TO AN OBVIOUS SAFETY DEFECT.","products":[{"type":"Vehicle","productYear":"2001","productMake":"FORD","productModel":"TAURUS","manufacturer":"Ford Motor Company"}]}]}