{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10145304,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2005","dateComplaintFiled":"12/15/2005","vin":"","components":"POWER TRAIN","summary":"COPY OF EMAIL SENT TO MERCURY DIVISION OF FORD MOTOR COMPANY:  ON 12/9 I HAD TO TAKE MY 2002 MOUNTAINEER, WITH ONLY 46,000 MILES ON IT, TO FINNIN FORD IN DUBUQUE. I WAS TOLD I NEEDED A \"NEW\" TRANSMISSION!! I CALLED FORD TO EXPLAIN THE PROBLEM AND THIS PAST MONDAY (12/12) I GOT A CALL BACK THAT FORD WAS ONLY GOING TO PICK UP $1200.00 OF A $3000.00 REPAIR BILL. LAST NIGHT I PICKED UP MY VEHICLE FROM THE DEALERSHIP, BUT ONLY AFTER PAYING $1800.00!! THE REPLY FROM THE FORD CUSTOMER REP WAS THAT BECAUSE I DID NOT PAY FOR THE EXTENDED WARRANTY, I WAS STUCK FOR THE MAJOR PORTION OF THIS BILL. THIS IS NOT ACCEPTABLE!!  BEFORE I SEEK LEGAL COUNSEL, I WOULD LIKE TO OFFER FORD/MERCURY ONE LAST CHANCE TO DO WHAT SHOULD OF BEEN DONE IN THE FIRST PLACE FOR A VERY LOYAL CUSTOMER (2 EXPLORERS & 2 MOUNTAINEERS). FORD/MERCURY SHOULD HAVE REPLACED THIS TRANSMISSION AT NO CHARGE. A TRANSMISSION FAILURE AT 46,000 MILES ON A 2002 SUV SHOULD NOT HAVE HAPPENED AND BECAUSE IT DID, THE MANUFACTURE SHOULD BE FIXING THE PROBLEM AT NO CHARGE TO THE CUSTOMER. OH, AND DID I MENTION THAT ACCORDING TO THE DEALERSHIP, THIS WAS THE SECOND SUCH PROBLEM THIS WEEK. IF FORD MOTOR CO. HAS A TRANSMISSION PROBLEM, THEY SHOULD OWN UP TO IT AND FIX THE PROBLEM. I AM ALSO A LONG STANDING MEMBER OF CONSUMER REPORT, AND I WILL BE ADVISING THEM OF THIS ISSUE AS WELL AS THE NATIONAL SAFETY COUNSEL.  PLEASE RESPOND TO THIS EMAIL BY 12/20/2005.  THANK YOU, DAVE GRALL.   *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"MERCURY","productModel":"MOUNTAINEER","manufacturer":"Ford Motor Company"}]}]}