{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10169437,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/05/2004","dateComplaintFiled":"09/27/2006","vin":"","components":"STRUCTURE","summary":"THERE IS A TWO TO THREE INCH CRACK IN MY BACK HATCH DOOR IN MY 2002 FORD EXPLORER XLT.  IT IS IN THE BODY WORK RIGHT TO THE LEFT OF THE WINDSHIELD WIPER.  I CALLED FORD AT LEAST THREE TIMES AND ASKED IF THEY WOULD RESOLVE THIS FORM ME AS I FELT NEVER SHOULD A CRACK IN THE BODY OF A VEHICLE OCCUR.  THEY SAID THERE HAS BEEN NO RECALL EACH TIME I CALLED AND THAT I SHOULD CHECK BACK.  THAT'S AS FAR AS THEY WOULD GO.  I WAS DRIVING ONE DAY AND SAW ANOTHER EXPLORER WITH A WORSE CRACK THAN MY OWN.  I DO NOT HAVE THIS PERSON'S INFORMATION AS I HAVE MISPLACED IT.  I TALKED WITH MY OWN VEHICLE PLACE (FRED BEAN'S OF WEST CHESTER) WHERE I PURCHASED THE VEHICLE AND THEY WILL NOT HANDLE THE PROBLEM WITHOUT CHARGING ME.  I DO NOT FEEL I SHOULD HAVE TO PAY FOR SUCH AN INCIDENT AS THERE WAS NO DAMAGE TO CREATE THE PROBLEM.   A COUPLE YEARS AGO WHEN I HAD THE HINGE ISSUE TAKEN CARE OF THEN IT WASN'T TOO LONG AFTER THAT THE ISSUE AROSE.  I CAN ONLY ASSUME THAT THE IMPACT OF CLOSING THIS HATCH WITH WEAK OR IMPROPERLY INSTALLED HINGES MAY HAVE CAUSED THIS CRACK.  WHEN I SPOKE WITH SOMEONE AT THE FORD PLACE, THE PERSON OF WHOM REMAINS ANONYMOUS FOR OBVIOUS REASONS, SAID TO ME THAT THEY HAVE SEEN ABOUT 10-100 OTHER VEHICLES COME IN TO THEIR PLACE ALONE WITH THIS SAME ISSUE AND NO ONE WOULD DO ANYTHING ABOUT IT.  PLEASE CONTACT ME.  *NM","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}