{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10173038,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2006","dateComplaintFiled":"11/09/2006","vin":"1J4GW58N72C","components":"UNKNOWN OR OTHER","summary":"I AM CONTACTING THE NHTSA DUE TO A DESIGN FLAW IN THE HVAC SYSTEM OF OF 1999 - 2004 JEEP GRAND CHEROKEES.  THE CAUSE OF THIS PROBLEM IS THE EXACT SAME ONE THAT COUNTLESS OTHERS HAVE BEEN IN COMMUNICATION. WHO ARE EXPERIENCING THIS PROBLEM DUE TO THE WEAK BLEND AND RECIRCULATION DOORS IN THE HVAC SYSTEMS. THE DOORS ARE TURNED BY A MOTOR ATTACHED TO THE BOTTOM OF THE DOOR AT THE END OF A HINGE SHAFT. THE MOTOR STOPS TURNING WHEN THERE IS ENOUGH PHYSICAL RESISTANCE FROM THE DOOR STOPPING AGAINST ITS HOUSING. THIS PUTS STRESS ON THE SHAFT/DOOR JUNCTION AND OVER TIME STRIPS THE SHAFT SO THAT IT SPINS ALMOST INDEPENDENTLY OF THE DOOR.     TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW.  ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE IN THE $1,000 AREA.    BECAUSE IT IS NO RECALL FOR THIS, THE RESPONSIBILITY OF THIS FALLS TO THE CONSUMER, DESPITE THIS BEING A VERY OBVIOUS CASE OF BAD DESIGN.    THERE WERE NO EVENTS LEADING UP TO THIS FAILURE OTHER THAN DAIMLER CHRYSLER SELLING A DEFECTIVE PRODUCT TO THE PUBLIC.  A DEFECT THAT EFFECTS A VERY BASIC NECESSITY - HEAT.  THIS FAILURE RESULTS IN NOT ONLY AN UNACCEPTABLE COMFORT FACTOR, BUT ALSO EFFECTS VISIBILITY WHEN HOT AIR NEEDS TO BE DIRECTED TOWARD THE FRONT WIND SHIELD TO ELIMINATE FOGGING.  AS OF THIS TIME, I AM WAITING FOR A RESPONSE TO THIS ISSUE BEFORE I CONSIDER SPENDING OVER $1,000 ON A DESIGN FLAW. *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}