{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10176956,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/06/2006","dateComplaintFiled":"12/26/2006","vin":"WVWAK73C86P","components":"SUSPENSION","summary":"WHEN DRIVING MY NEW 06 PASSAT 2.0T AT 35 MPH+, W/ PASSENGERS (AVG. WEIGHTS - APPROX 140 EA.) THE CAR BOTTOMS OUT, RUBBING THE ROAD SURFACE, OVER EVEN MODERATE BUMPS & 'SWOOPING' HUMPS IN THE ROAD. IT OCCURS W/ MORE SEVERITY WHEN ENCOUNTERING BUMPS DURING CORNERING. IT STARTED WITHOUT WARNING, AND WAS 'MODERATE' AT FIRST, THEN BEGAN TO GET WORSE AS TIME WENT ON. I CAN ALSO HEAR A 'CLICKING' SOUND WHEN THE DRIVER WINDOW IS DOWN, & GOING OVER EVEN SMALL, SLOW SPEED BUMPS (<5MPH) AFTER SEVERAL OF  INCIDENCES I TOOK IT THE LOCAL VW DEALER IN VANCOUVER, WA,. AFTER 3+ VISITS, NO SOLUTION. THEY TOLD ME IT WAS FINE, THEY COULDN'T REPRODUCE EITHER THE CLICKING OR BOTTOMING OUT. I CONTACTED VW USA & FILED A COMPLAINT WITH THAT DICK HANNAH DEALERSHIP. I WAS QUICKLY CONTACTED BY THE SERVICE MANAGER WHO OFFERED TO TAKE A RIDE W/ ME, DURING WHICH WE EASILY REPRODUCED BOTH CONCERNS, AT SLOW SPEEDS, WITHIN MINUTES OF LEAVING THERE LOT - SHE WAS SHOCKED, & SAID SHE'D LOOK INTO IT - WHICH SHE DID. THE SOLUTION? \"THE FACTORY INSTALLED FRONT MUD FLAPS WERE 'TOO LONG' & DRAGGIED WHEN ENCOUNTERING BUMPS\" ! NEEDLESS TO SAY, & EVEN W/O BEING A 'MECHANIC', THIS ANSWER WAS OBVIOUSLY NOT THE REASON FOR A SUSPENSION THAT 'CLICKS' LOUDLY OVER BUMPS & BOTTOMS OUT DURING NORMAL DRIVING. I ACCEPTED THIS ANSWER W/ THE IDEA I'D DO SOME ADDITIONAL RESEARCH. THE CAR CONTINUES TO BOTTOM OUT, IS GETTING WORSE & IRONICALLY ONLY HAPPENS ON THE DRIVERS SIDE - REGARDLESS OF WHETHER I AM DRIVING (AT 180LBS) OR MY FIANCE' IS DRIVING (AT 115LBS)  NOW EVEN W/O PASSENGERS! THERE'S DEFINITELY AN ISSUE W/ AT LEAST THE FRONT STRUT UNIT - WHICH WOULD ALSO EXPLAIN THE CLICKING COMING FROM THAT UNIT. ALTHOUGH I HAVE BROUGHT IT BACK TO THE SERVICE MANAGER, THEY STAND BY THERE DIAGNOSIS - THAT NOTHING IS WRONG WITH THE CAR. I'M VERY DISAPPOINTED IN BOTH THERE SERVICE AND LEVEL OF EXPERTISE/KNOWLEDGE - EVERY SUSPENSION MECHANIC I HAVE SPOKEN WITH SAYS THAT IT SOUNDS LIKE A FAULTY OR LEAKING STRUT UNIT - AN EASY FIX.  *JB","products":[{"type":"Vehicle","productYear":"2006","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}