{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10183090,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/03/2007","dateComplaintFiled":"02/20/2007","vin":"1FMZU72E82Z","components":"LATCHES/LOCKS/LINKAGES","summary":"SUBJECT: CRACKED PANEL BELOW THE REAR WINDOW (TAILGATE APPLIQUE)  WHERE: 9 DEGREES TEMPERATURE IN SHILOH, ILLINOIS (15 MILES EAST OF ST. LOUIS).     VEHICLE TYPE:  2002 FORD EXPLORER XLS 4 DOOR WAGON 6 CYL 4.0 SOHC 51,101 MILES.  WHAT:  THE PLASTIC APPLIQUE PANEL BELOW THE GLASS ON THE LIFTGATE HAS DEVELOPED ONE VERTICAL CRACK, APPROX 1/8TH\" IN DIAMETER RUNNING THE LENGTH OF THE PANEL (APPROX 4.5 INCHES) TO THE RIGHT OF THE \"FORD\" EMBLEM.  BACKGROUND INFORMATION:  AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND OVER 75 OWNERS WITH THE SAME PROBLEMS, MOST IN THE LAST 3 MONTHS (COLD WEATHER).  THIS REPAIR IS NOT COVERED BY FORD EXTENDED WARRANTY (ESP).  PLEASE VISIT THE WEBSITE LISTED BELOW FOR OTHER CUSTOMERS COMMENTS.     HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/BODY_PAINT/CRACKED_PANEL_BELOW_THE_REAR_WINDOW.SHTM      COST/COMMENTS: AUFFENBERG BODY SHOP (BELLEVILLE, IL 618-234-0330) REPAIR COST $380.00 IF REAR WINDOW BREAKS ADD AN ADDITIONAL $1100.00.  FORD DEFINITELY HAS A QUALITY PROBLEM WITH THIS COSMETIC DEFECT PART.  AFTER CONTACTING FORD PRIOR APPROVAL DEPARTMENT (800-321-7790 OPTION #3) AND CUSTOMER CENTER (800-392-3673), BOTH OFFICES INFORMED ME THAT THIS DEFECT IS NOT COVER UNDER THE ESP WARRANTY.    ACTION:  FORD MOTOR COMPANY SHOULD REPLACE THE PANEL AT NO CHARGE.  I LOOK FORWARD TO YOUR REPLY AND A RESOLUTION TO THIS PROBLEM.  A COPY OF THIS LETTER WILL BE FORWARDED TO THE CONSUMER AFFAIRS, BETTER BUSINESS BUREAU, AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OFFICE OF DEFECTS INVESTIGATION.  *JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}