{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10197822,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2007","dateComplaintFiled":"07/30/2007","vin":"","components":"SERVICE BRAKES, HYDRAULIC","summary":"I PURCHASED A NEW 2007 VOLKSWAGEN JETTA IN JANUARY 07 FROM GOSSETT GERMANTON IN MEMPHIS TN.   THE WEEK OF JULY 18TH, I STARTED HEARING MY BRAKES SQUEALING. I SAID TO MYSELF IT COULD NOT BE MY BRAKES. AT 17,800 MILES, MY BRAKES START RUBBING AND DOWN TO THE METAL.  I TOOK MY CAR IN FOR SERVICE ON 7/27/07 AND LET THE DEALER KNOW THAT THIS CAR NEEDED NEW BRAKE PADS AND IT IS ONLY 6 MONTHS OLD. I WAS INFORMED BY KYLE, VW REPRESENTATIVE THAT THEY WOULD LOOK AT THE CAR AND WOULD LET ME KNOW IF THERE WAS A DEFECT ON THE BRAKES. SEVERAL HOURS LATER I WAS INFORMED THAT THERE WERE NO DEFECTS AND THAT THE COST OF REPAIR WOULD BE $380.  I WAS TAKEN OFF MY FEET. I WAS ASKED TO CALL CUSTOMER RELATIONS  TO SEE THEY COULD ASSIST ME.  I VOICED MY COMPLAINT WITH CUSTOMER RELATIONS AND GAVE THE SAME INFORMATION. I WAS TOLD THAT I NEEDED TO LET THEM TALK TO THE DEALER AND THE LATEST THAT I WOULD HEAR FROM THEM WAS MONDAY. IT IS NOW MONDAY AND I HAVE YET TO HEAR FROM THEM OR VOLKSWAGEN. THERE IS NO WAY THAT I SHOULD BE RESPONSIBLE FOR BRAKE PADS FOR A 6 MONTH OLD CAR.  I AM A SAFE CAUTIOUS DRIVER AND I CAN'T UNDERSTAND WHY THE DEALER DOES NOT WANT TO REPLACE THE BRAKE PADS. THIS IS HIGHLY UNUSUAL. I HAVE PURCHASED SEVERAL CARS, TOYOTA, MAZDA AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS.  YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED.","products":[{"type":"Vehicle","productYear":"2007","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}