{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10197896,"manufacturer":"UNKNOWN MANUFACTURER","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/30/2007","dateComplaintFiled":"07/30/2007","vin":"","components":"EQUIPMENT","summary":"I RECEIVED A LETTER FROM THULE, INC., TODAY NOTIFYING ME OF A RECALL OF MY 998 TRAILBLAZER BICYCLE RACK.  I WENT TO THEIR WEBSITE, BUT IT DID NOT ALLOW ME TO REQUEST THE REPAIR KIT, REFERRING ME TO THEIR TELEPHONE NUMBER, 800-848-5391.  THREE TIMES I CALLED THAT NUMBER, AND THREE TIMES, WHEN I WAS TOLD \"IF YOU BELIEVE YOU HAVE A RACK COVERED BY THIS RECALL, PUSH 1\", I PUSHED ONE -- AND WAS LEFT WITH A DEAD LINE.  THEIR LETTER PROVIDES ME WITH NEITHER AN EMAIL ADDRESS NOR A FAX NUMBER BY WHICH I CAN CONTACT THEM. FOLLOWING THULE'S DIRECTIONS, I AM UNABLE TO OBTAIN A REPAIR KIT FOR MY UNIT.  THULE'S RECALL LETTER SAYS THAT IF THEY FAIL OR ARE UNABLE TO REMEDY THE DEFECT AT NO CHARGE, I MAY FILE A COMPLAINT WITH YOU.  I AM FILING A FORMAL COMPLAINT AGAINST THULE, INC. FOR THEIR FAILURE TO PROVIDE ME WITH A MEANS TO OBTAIN A RECALL KIT.  *TR","products":[{"type":"Vehicle","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","manufacturer":"UNKNOWN MANUFACTURER"},{"type":"Equipment","productYear":"9999","productMake":"THULE","productModel":"TRAILBLAZER","manufacturer":"Thule, Inc."}]}]}