{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10209971,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2007","dateComplaintFiled":"11/26/2007","vin":"3GNEC13TX3G","components":"ENGINE AND ENGINE COOLING","summary":"FIRST OF ALL MY VEHICLE IS A 2003 CHEVY. AVALANCHE, WELL MAINTAINED AND ONLY HAS 62,000 MILES.   TO GET STARTED, I WAS DRIVING DOWN THE STREET WHEN I HEARD THIS BANGING NOISE, SO I PULLED INTO THE NEAREST GMC DEALERSHIP.  THEY CHECKED THE ENGINE OUT AND FOUND OUT THERE WAS ABSOLUTELY NO FLUID GOING INTO THE ENGINE.     WE WERE TOLD WE NEEDED A NEW ENGINE SO  I AUTHORIZED THEM TO PUT A NEW ONE IN.  THE SERVICE MANAGER AND A COUPLE OF  TECH'S  LOOKED AT THE ENGINE AND AGREED IT WAS A DEFECT.  I CONTACTED GMC IMMEDIATELY BECAUSE THE DEALERSHIP TOLD ME THEY HAVE A GOODWILL POLICY AND THEY FELT THEY SHOULD PAY SOMETHING TOWARDS THE ENGINE. CUSTOMER SERVICE INSISTED THAT I PUT THE ENGINE PUT BACK IN AND HAVE IT OWED TO A CHEVY DEALER.  I ASKED THEM WHAT THE DIFFERENCE WAS BETWEEN GMC AND A CHEVY DEALER AND THEY COULD NOT RESPOND TO ME.  I DID NOT HAVE THE VEHICLE REMOVED BECAUSE OF THE COST   ALL I WAS ASKING WAS FOR THEM TO HAVE A REP. GO TO THE DEALERSHIP AND LOOK AT THE ENGINE BUT THEY SAID NO.  BY THIS TIME I WAS VERY FRUSTRATED AND ANGRY.  I CALLED GMC EXECUTIVE OFFICE AND SPOKE TO ANOTHER GIRL AND SHE ASSURED ME SHE WOULD HELP ME.  WELL LOW AND BEHOLD SHE SAID \"I DIDN'T BRING MY VEHICLE TO A CHEVY DEALER THEREFORE THEY WILL NOT  HELP ME OUT FINANCIALLY. .  ALL I WANT IS SOME FINANCIAL HELP FROM GMC AS $6,000.00 IS ALOT OF MONEY AND I AM ON A  FIXED INCOME, SS ONLY. I HAD TO PAY THE BILL OF $6,000 PLUS $125.00 FOR A RENTAL ON VARIOUS CHARGES BECAUSE I DIDN'T HAVE THE CASH.   IT WOULD BE GREATLY APPRECIATED IF YOU COULD ADVISE ME ON HOW TO PROCEED.  I SENT A CERTIFIED LETTER TO THE PRESIDENT OF GMC AND HE WON'T EVEN PICK UP THE LETTER FROM THE POST OFFICE.  I WROTE A LETTER TO THE DETROIT PRESS AND HAVE HEARD NOTHING ALSO.  THE DEALERSHIP THAT REPAIRED MY TRUCK ALSO COVERS THE WARRANTIES AND REPAIRS CHEVORLET VEHICLE.  SO WHY SHOULD I HAVE TO TOW MY VEHICLE OUT OF THERE?  *TR","products":[{"type":"Vehicle","productYear":"2003","productMake":"CHEVROLET","productModel":"AVALANCHE 1500","manufacturer":"General Motors, LLC"}]}]}