{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10222402,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2008","dateComplaintFiled":"03/26/2008","vin":"19UUA66294A","components":"SUSPENSION","summary":"ON JANUARY 4, 2008, WHILE TURNING LEFT FROM A STOPLIGHT IN CLIFTON PARK, NY, THE RIGHT FRONT WHEEL OF THE MY 2004 ACURA TL BROKE LOOSE AND WAS NO LONGER CONTROLLABLE. I WAS ABLE TO NAVIGATE/COAST THE CAR TO THE SIDE OF THE ROAD.  THE TOW TRUCK DRIVER TOOK THE CAR TO NORTHEAST ACURA.  AT THE TIME OF THE INCIDENT, THE CAR HAD 61,634 MILES ON IT.  I DIDN'T HEAR FROM NORTHEAST ACURA FOR OVER A WEEK.  THE SERVICE ADVISOR (STEPHEN WITTEK) VERIFIED THAT THE BALL JOINT HAD SNAPPED AND IT HAD CAUSED DAMAGE TO THE DRIVESHAFT.  AT THIS POINT I ASKED HIM IF IT WAS NORMAL TO ONLY REPLACE ONE BALL JOINT.  HE SAID, NORMALLY, YOU'RE RIGHT.  BUT THE LEFT SIDE BALL JOINT DIDN'T SHOW ANY WEAR AT ALL.  IN FACT, THE RIGHT BALL JOINT DID NOT SHOW ANY SIGN OF WEAR EITHER.  IT JUST BROKE - IT WASN'T ACTUALLY THE JOINT THAT FAILED BUT THE SUSPENSION ARM THAT HELD THE BALL PORTION OF THE JOINT.  THERE WAS NO SIGN OF DAMAGE.  IT JUST BROKE.  WE'VE NEVER SEEN ANYTHING LIKE THIS.  NOTE THE QUOTATION MARKS.    I CALLED NORTHEAST ACURA AGAIN ON FRIDAY, JANUARY 18, 2008 AT APPROXIMATELY 3:00 P.M. TO CONFIRM THAT THE SERVICE DEPARTMENT WOULD BE OPEN ON SATURDAY SO THAT I COULD PICK UP MY CAR.  I ASKED THE PERSON TO ENSURE THEY PUT THE BROKEN PARTS FROM THE REPAIR IN MY TRUNK.  SHE STATED THAT THEY HAD ALREADY DISPOSED OF THE BROKEN PARTS.  I FIND IT HIGHLY DOUBTFUL THAT THOSE PARTS WERE NOT RETRIEVABLE ONE DAY AFTER THE REPAIRS WERE COMPLETED.  IN MY SUBSEQUENT DEALINGS WITH ACURA OF NORTH AMERICA CUSTOMER SERVICE, THE CUSTOMER SERVICE REP (KEVIN MCCARTHY) STATED THAT IT WAS MY RESPONSIBILITY TO REQUEST THAT THE PART BE RETAINED FOR INSPECTION OF MATERIAL FAILURE.  THEY OBVIOUSLY KNEW IT WAS MATERIAL FAILURE (SEE THE QUOTED PASSAGE ABOVE) AND FAILED TO RETAIN THE PART OR REPORT IT TO ACURA OF NORTH AMERICA.  HAD THIS FAILURE OCCURRED AT HIGHWAY SPEED (I HAD JUST EXITED OFF I-87 NORTH IN A 65 MPH ZONE), THE RESULTS OF THIS FAILURE WOULD HAVE BEEN FAR GRAVER THAN THE NOMINAL DAMAGE TO MY CAR.  *TR","products":[{"type":"Vehicle","productYear":"2004","productMake":"ACURA","productModel":"TL","manufacturer":"Honda (American Honda Motor Co.)"}]}]}