{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10273319,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2008","dateComplaintFiled":"06/10/2009","vin":"1FMZU73W62Z","components":"STEERING","summary":"ABOUT A YEAR AGO, THE GEAR SHIFTER IN MY 2002 FORD EXPLORER STARTED GETTING HARDER TO SHIFT OUT OF PARK ESPECIALLY ON INCLINES.  AFTER A SHORT PERIOD OF TIME, I TOOK IT TO OUR LOCAL FORD DEALER FOR THEM TO LOOK AT IT.  THEY SAID THEY COULD FIND NOTHING WRONG BUT THAT IT DID STICK A LITTLE.   GRADUALLY OVER SEVERAL MONTHS IT GOT WORSE.  EVENTUALLY, IT GOT STUCK IN PARK AND I ACTUALLY BROKE OFF THE GEAR SHIFTER TRYING TO GO FROM PARK TO REVERSE.  WE HAD TO PAY ALMOST $1,200 TO REPLACE THE STEERING COLUMN AND SHIFTER.  WE WERE THEN TOLD THAT WE MIGHT PUT ON THE EMERGENCY BREAK BEFORE SHIFTING INTO PARK ON HILLS.  I TOLD THEM THAT IT DIDN'T MATTER IF YOU WERE ON A HILL OR NOT, IT STILL WOULD GET STUCK.  AFTER FIRST REPLACING THE COLUMN, IT WAS EASIER TO SHIFT OUT OF PARK.  THEN, OVER A FEW MONTHS IT BECAME INCREASINGLY HARDER TO SHIFT OUT OF PARK AGAIN, UNLESS I PUT ON THE EMERGENCY BRAKE.  I DID USE THE BRAKE ON HILLS AND INCLINES MOSTLY BUT THEN SOMETIMES IT WOULD GET HARD TO SHIFT ON JUST FLAT SURFACES.  I CONTACTED THE FORD DEALER AND ASKED THEM TO LOOK AT IT AGAIN.  THEY SAID THAT I WOULD ALWAYS JUST HAVE TO USE THE EMERGENCY BRAKE BEFORE SHIFTING INTO PARK.  I ASKED THEM WHY - IT DOESN'T SEEM RIGHT.  THEY SAID, \"THAT IS JUST NORMAL OPERATING PROCEDURE\".  I, OF COURSE, ARGUED THAT  WAS NOT NORMAL AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT.  I ASKED THE FORD COMPANY WEBSITE AND THEY SAID THEY CONSULTED WITH OUR DEALER AND THAT THEY CONCUR WITH THEM. *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}