{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10296582,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/17/2002","dateComplaintFiled":"12/21/2009","vin":"1FMZU73W72Z","components":"STRUCTURE","summary":"2002 FORD EXPLORER, THE BACK LIFT GATE / PANEL DIRECTLY UNDER THE GLASS, CRACKED FOR NO REASON.  ONE DAY HEADING TO LUNCH I NOTICED THIS PIECE CRACKED.  NOW, I HAVE BEEN NOTICING THIS ON OTHER FORD EXPLORERS AND EVEN FOUND A WEBSITE CONTAINING LOTS OF OTHER 2002 FORD EXPLORER OWNERS COMPLAINING ABOUT THE SAME ISSUE.    CONTACTED FORD MOTOR COMPANY ON 12-21-09 AND NO RECALL HAS BEEN MADE ON THIS VEHICLE WITH THIS PROBLEM.  I FEEL THAT IT IS THE RESPONSIBILITY TO FORD EXPLORER OWNERS TO GET THIS FIXED AT NO COST TO THE OWNER.      PLEASE LET ME KNOW WHAT I NEED TO DO, IN ORDER TO GET THIS CORRECTED.     MICHAEL SMITH    THANK YOU FOR YOUR TIME.*TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}