{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10299076,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/05/2009","dateComplaintFiled":"01/12/2010","vin":"1FMYU96H36K","components":"SERVICE BRAKES, HYDRAULIC","summary":"WE OWN A 2006 FORD ESCAPE HYBRID 4WD.  IT HAS APPROX. 56,000 MILES ON IT. THE ABS SYSTEM FAILED ON IT IN DEC.  THE FORD DEALERSHIP IN OUR AREA CAME BACK WITH AN ESTIMATE OF $6000 FOR REPAIR SECONDARY TO A FAILURE IN THE HYDRAULIC CONTROL UNIT COMPUTER WHICH CONTROLS THE ABS SYSTEM.  THE PART ITSELF IS $4300.  WE CONTACTED FORD WHOSE RESPONSE WAS THAT WE SHOULD HAVE BOUGHT THE EXTENDED WARRANTY.  THE DEALER THEN CONTACTED FORD DIRECTLY AND FORD AGREED TO TAKE $1000 OFF THE PART COST WHICH BROUGHT OUR REPAIR DOWN TO $5000. OUR NON-FORD MECHANIC WAS ABLE TO PURCHASE A USED PART FOR $350, INSTALL IT THEN TAKE IT TO FORD TO REFLASH THE COMPUTER COMPONENTS.  FORD CAME BACK TO US AFTER ABOUT A WEEK AND SAID THEY COULD NOT REFLASH THE SYSTEM BECAUSE THOSE COMPONENTS COULD ONLY BE PROGRAMMED ONCE ON THE INITIAL BUILD.  WE WOULD BE FORCED TO PURCHASE A NEW PART FROM FORD WHO THEN ARE ALSO THE ONLY ONES WHO POSSESS THE SOFTWARE TO GET THE VEHICLES WORKING AGAIN.  I LOOKED ONLINE AND WOULD BE ABLE TO PURCHASE THE PART FOR $2300 BUT COULD ONLY HAVE A FORD DEALER DO THE REMAINDER OF THE WORK TO GET THE COMPUTER SYSTEM TO WORK. NOT SURE IF ANY FORD DEALERSHIP WOULD ALLOW US TO BRING IN OUR OWN PART WE PURCHASED OFF THE INTERNET IF WE WERE TO PURCHASE THE CHEAPER PART. IN ADDITION, IT TURNS OUT FORD IS REQUIRING PARTS DEALERS TO RETURN THE USED PART TO FORD AFTER PURCHASING THE NEW PART.  FORD THEN REMANUFACTURES THE PART (WHICH THEY GOT FOR FREE FROM THE CONSUMER) AND RESELLS IT AS A NEW PART FOR $4300 TO SOME OTHER UNSUSPECTING HYBRID OWNER.  SINCE OUR CAR IS UNDRIVEABLE WITHOUT THE REPAIR, IT FEELS LIKE FORD IS GROSSLY TAKING ADVANTAGE OF THE CIRCUMSTANCES IN SITUATIONS SUCH AS THESE TO UNFAIRLY GOUGE THEIR CUSTOMERS.    PART # 7M6Z2C286B. *TR","products":[{"type":"Vehicle","productYear":"2006","productMake":"FORD","productModel":"ESCAPE HYBRID","manufacturer":"Ford Motor Company"}]}]}