{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10304574,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2007","dateComplaintFiled":"02/03/2010","vin":"","components":"STEERING","summary":"1ST OCCURRENCE, STEERING COLUMN LOCK WARNING CAME ON UPON IGNITION, IMMEDIATELY DISABLED THE CAR. TRIED AGAIN SEVERAL TIMES BEFORE IT EVENTUALLY STARTED. SAME PROBLEM OCCURRED SEVERAL TIMES A WEEK WITH INCREASING FREQUENCY UNTIL IT EVENTUALLY HAPPENED IN RUSH HOUR TRAFFIC, WHILE THE CAR WAS RUNNING AND IN MOTION.  THE PROBLEM CURRENTLY HAPPENS EVERY TIME THE CAR IS STARTED.    WE FIRST REPORTED THE PROBLEM TO DEALER \"A\" IN OCTOBER OF 2007, HOWEVER, BECAUSE THEY COULD NOT REPLICATE OUR COMPLAINT, THEY TREATED IT AS AN ISOLATED EVENT.  WE CONTINUED TO REPORT THE PROBLEM AT EVERY SERVICE VISIT TO DEALER \"A\", WITHOUT RESOLUTION.  UPON TAKING THE CAR TO DEALER \"B\", THEY REPORTED THAT THE STEERING COLUMN MODULE AND COMFORT MODULE ARE BOTH DEFECTIVE, CAUSING THE STEERING COLUMN LOCK.  DEALER \"B\" ALSO STATED THAT THEY SEE 2-3 CARS A WEEK FOR THE STEERING COLUMN LOCK DEFECT AND THAT THE REPAIR WOULD COST $1500, DESPITE THAT WE FIRST REPORTED THE PROBLEM WHILE UNDER WARRANTY.    UPON FURTHER INVESTIGATION, A TEMPORARY METHOD TO CIRCUMVENT THE PROBLEM BEFORE THE CAR IS STARTED WAS DISCOVERED ON A FORUM FULL OF HUNDREDS OF REPORTS FROM OTHER PASSAT OWNERS WITH THE SAME DEFECT. (HTTP://FORUMS.VWVORTEX.COM/ZEROTHREAD?ID=3656214&PAGE=1)        ADDITIONALLY, VW IRELAND HAS DEVELOPED A SIMPLE SOFTWARE FIX FOR THE PROBLEM THAT WAS COVERED IN A MAJOR IRISH NATIONAL NEWS PUBLICATION, HOWEVER VW AMERICA DENIES SUCH A FIX EXISTS AND REFUSES TO COOPERATE WITH VW IRELAND OR LOCAL DEALERS OR ISSUE A RECALL.    THIS IS CLEARLY AN ISSUE WHEREIN AN INEXPENSIVE SOFTWARE FIX WOULD CAUSE VW TO EITHER LOSE OUT ON A $1500 MECHANICAL REPAIR AND HAVE TO REIMBURSE THOSE WHO HAVE ALREADY PAID FOR THE FIX.  CONSEQUENTLY, THEY REFUSE TO ACKNOWLEDGE THE PREVALENCE OF THE DEFECT WHICH WOULD RESULT IN A RECALL. *TR","products":[{"type":"Vehicle","productYear":"2006","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}