{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10318774,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2010","dateComplaintFiled":"03/10/2010","vin":"5TBBT44121S","components":"STRUCTURE","summary":"2001 TOYOTA TUNDRA RUST FRAME - FIRST I DIDN'T GET THE RECALL NOTICE. TOOK TRUCK TO TOYOTA IN GREENSBURG PA AND THEY REMOVED SPARE TIRE TO BACK OF TRUCK. ALSO NOTICED MORE ISSUES WITH FRAME ITSELF AND SCHEDULED ANOTHER APPOINTMENT WITH INSPECTOR. THEY WANTED THIS DONE BEFORE THEY DID ANY REPAIRS. THE FRAME RUST IS THAT SERIOUS. AFTER THIS INSPECTION, I WAS INSTRUCTED TO CALL THE TOYOTA EXPERIENCE CENTER TO OPEN A CASE. SO I TRIED, NOT TOO SUCCESSFUL. THEY KEPT INSISTING THAT MY CASE WAS ALREADY CLOSED. THE FIRST PERSON I TALKED TO TOOK ALL MY INFO AND THEN SAID HE HAD TO TRANSFER ME. SO THEY DID. TO ME IT SEEMED TO BE THE SAME PLACE. THE SECOND PERSON THEN AGAIN TOOK ALL THE SAME INFO AND TIRED TO TELL ME MY CASE WAS CLOSED. I KEPT STATING WHAT HAD HAPPENED, THAT THE SPARE TIRE WAS IN THE BACK OF MY TRUCK AND THE FRAME WAS NOT REPAIRED BUT THEY KEPT TRYING TO CORRECT ME. FINALLY AFTER ABOUT THE 3 OR 4TH TIME, HE RELENTED AND GAVE ME A CASE NUMBER. IT WAS A VERY DISTURBING CALL, I FELT AS THOUGH THEY JUST WANTED ME TO GO AWAY AND LIVE WITH THE RUST ISSUE. I WENT BACK TO THE DEALER AND FILE A COMPLAINT WITH THEM. THEN A COUPLE OF DAYS LATER, I GET A CALL BACK FROM TOYOTA. AGAIN THEY TRIED TO GET ME TO CLOSE THE CASE SAYING ALL THEY CAN DO WAS DONE. THAT IS NOT TRUE, MY SPARE TIRE IS STILL IN THE BACK OF THE TRUCK. AND THEY DIDN'T EVEN WANT TO HEAR ABOUT THE RUST PERFORATION OF THE FRAME ITSELF. THE REP EVEN HUNG UP ON ME. EXTREMELY RUDE PERSON. SO I WENT BACK TO THE DEALERSHIP. THE NEXT DAY THE DEALER SHIP CALLED ME BACK AND SAID MY CASE WAS REOPENED AND THAT I SHOULD HEAR SOMETHING IN 3 OR 4 WEEKS. THAT WAS A WEEK AGO. IN CONCLUSION, ALL THEY WANTED ME TO DO WAS GO AWAY. ALL THREE REPS THAT I TALKED TO AT THE TOYOTA EXPERIENCE CENTER WERE VERY ARROGANT TO ME. MY TRUCK IS BROKE, AND I JUST GET THE FEELING ALL THEY WANT IS FOR ME TO GO AWAY. THEY ARE NOT BACKING THEIR PRODUCT, JUST LIKE THE BRAKES.  THE DEALERSHIP IS NOT THE ISSUE HERE, IT IS THE CALL CENTER SO FAR. *TR","products":[{"type":"Vehicle","productYear":"2001","productMake":"TOYOTA","productModel":"TUNDRA","manufacturer":"Toyota Motor Corporation"}]}]}