{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10324049,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/28/2008","dateComplaintFiled":"04/06/2010","vin":"2A8HR54P88R","components":"LATCHES/LOCKS/LINKAGES","summary":"I AM CONTACTING YOU IN REFERENCE TO MY CHRYSLER TOWN & COUNTRY. WE BOUGHT THIS NEW OCT. 2008. WE HAVE THIS VAN IN ATLEAST SEVEN TIMES FOR THE SLIDING DOORS. THE PROBLEM IS WHEN YOU CLOSE THE DOORS WITH THE POWER SHUT THE DOOR STARTS TO CLOSE BUT WHEN IT GETS TO WHERE IT STARTS TO LATCH IT WILL CLICK TWO OR THREE TIMES AND RE-OPEN YOU THEN HAVE TO MANUALLY OPEN THE DOOR ALL THE WAY TO RESET THE DOOR AND AT TIMES YOU DO NOT KNOW IF THE DOOR HAS SHUT. MY WIFE ACTUALLY HAD ONE DOOR OPEN WHILE SHE WAS MOVING! WE CONTACTED CHRYSLER ON 3/26/2010 I WAS TOLD AT THIS TIME SINCE THE VEHICLE WAS ALREADY AT THE DEALER SHIP FOR THE PROBLEM AT HAND AND SINCE WE WERE SO CLOSE TO WARRANTY EXPIRING TO LEAVE IT THERE AND I WAS GIVEN A CASE # 19426494 AND TOLD A CASE MANAGER WOULD CALL EITHER THAT DAY OR FOR SURE THE NEXT DAY AND I NEVER HEARD BACK FROM THEM. I CONTACTED THE DEALER (SLEEPY HOLLOW CHRYSLER/DODGE) 1-877-899-4023 AND TOLD THIS OF THE SITUATION. I DID THEN RECEIVE A VOICE MESSAGE FROM WILLIAM WHOM IS THE CASE MANAGER WITH CHRYSLER ON 3/29/2010 I THEN CALLED BACK AND WAS TOLD HE WAS BUSY AND WOULD CALL BACK AND AGAIN NO CALL BACK. I CALLED BACK AGAIN ON 4/01/2010 AND AGAIN GOT NO CALL. I CALLED AGAIN ON 4/05/2010 AND SPOKE WITH A DON AND HE CONFIRMED THIS WAS AN ACTIVE CASE # AND WAS CONCERNED SINCE IT WAS SO OLD AND NOTHING HAD BEEN DONE WITH THIS, HE INDICATED HE WOULD FORWARD THE INFO TO WILLIAM AND HE WOULD CONTACT ME AND IT IS NOW THE SECOND DAY 4/06/2010 AND STILL NO CALL. THIS IS WHY I AM CONTACTING YOU! THIS IS A SAFETY ISSUE BUT SINCE THEY CAN NOT GET A CODE OR IT TO REPRODUCE WHEN THE DEALER HAS IT THEY DO NOT KNOW WHAT TO FIX HOWEVER ONE DEALER DID GET A CODE AND REPLACED A FAULTY LATCH BUT IT STILL MALFUNCTIONS. MY WIFE AFTER LEAVING THE DEALER SHIP COULD NOT OPEN THE DOOR AT ALL AND SHE DID FINALLY GET IT TO OPEN. THIS A ISSUE WE WOULD LIKE RESOLVED AND I FEEL I HAVE GIVEN CHRYSLER AMPLE TIME TO FIX THIS! WE WANTED TO TRY AND KEEP THIS BETWEEN US AND CHRYSLER. *TR","products":[{"type":"Vehicle","productYear":"2008","productMake":"CHRYSLER","productModel":"TOWN AND COUNTRY","manufacturer":"Chrysler (FCA US, LLC)"}]}]}